Speaker 1: Helping leaders motivate their people to a higher level of
Speaker 1: performance through strong human relations, team building and Goala giving.
Speaker 1: This is the seven Minute Leadership Podcast with your host
Speaker 1: Paul Fello Aledo. Hello everyone, and welcome to the seven
Speaker 1: Minute Leadership Podcast. It's episode two sixteen, and today we're
Speaker 1: talking about the metrics mindset. Have you ever heard the
Speaker 1: phrase what gets measured gets managed? Metrics are everywhere in leadership,
Speaker 1: but do we really understand the mindset needed to harness
Speaker 1: their true power? And let's face it, metrics can feel overwhelming,
Speaker 1: especially for leaders balancing people and performance. We're told to
Speaker 1: track key performance indicators, return on investment, customers satisfaction, employee
Speaker 1: engagement in The list goes on and on. But let
Speaker 1: me ask you this, are you using metrics to guide
Speaker 1: and inspire or are you letting them control you? The
Speaker 1: wrong mindset turns metrics into a burden. You might obsess
Speaker 1: over numbers, lose sight of the human element, or get
Speaker 1: trapped in analysis paralysis. But with the metrics mindset, you
Speaker 1: flip the script. Metrics become a tool, not a task master.
Speaker 1: So there are three pillars of the metrics mindset. Number
Speaker 1: one is purposeful metrics not all numbers matter. The metrics
Speaker 1: mindset starts by asking what is the goal I'm trying
Speaker 1: to achieve in which metrics truly reflect that. If you're
Speaker 1: focused on employee retention, measuring customer complaints might be interesting,
Speaker 1: but it won't tell you how engaged your team is. Instead,
Speaker 1: focus on employee satisfaction scores or turnover rates. Keep your
Speaker 1: metrics aligned with your mission. Number two is actionable insights.
Speaker 1: Metrics should lead to action. The metrics mind set is
Speaker 1: about identifying what you can do today to influence tomorrow's numbers.
Speaker 1: If your teams on time performance is slipping, use the
Speaker 1: data to spot patterns our delays happening at a specific
Speaker 1: time with a specific team member. These insights guide your
Speaker 1: next move. Each metric you track should answer the question,
Speaker 1: what's my next step? And the third pillar of the
Speaker 1: metrics mindset is a people first focus. This is the
Speaker 1: cornerstone metrics matter, but people matter more. Behind every number
Speaker 1: is a story your team, your customers, your stakeholders. If
Speaker 1: sales numbers drop, don't just push harder for sales. Ask
Speaker 1: what challenges your team is facing. Is it a burnout
Speaker 1: issue or resources lacking? Use metrics to open conversations not
Speaker 1: end them. And here's a quick story. At my company,
Speaker 1: we run nine to one to one dispatched ambulance calls
Speaker 1: and non emergency transports dispatched by a hospital. We keep
Speaker 1: track of all those numbers. There was this one year
Speaker 1: we did more non emergency transports than nine one one calls.
Speaker 1: Our crews were frustrated, burned out, and miserable because nobody
Speaker 1: goes to EMT or paramedic school to do non emergency transports.
Speaker 1: They want to run the nine to one one calls.
Speaker 1: So I pulled my leadership team together about eight years
Speaker 1: ago and we looked at the numbers and came up
Speaker 1: with a plan to decrease the non emergency calls in
Speaker 1: favor of the nine to one one calls. It worked,
Speaker 1: and for the past eight years, I've been able to
Speaker 1: show my crews the steady decline in the transports. The
Speaker 1: misery ended. The conversations are different around the ambulance base,
Speaker 1: and in general it's a more positive atmosphere. So the
Speaker 1: metrics mindset is a balance. It's about knowing what to measure,
Speaker 1: using it to inspire action, and never losing sight of
Speaker 1: the people behind the numbers. As a leader metrics should
Speaker 1: be your compass, not your cage. So here's your challenge
Speaker 1: for the week. Pick one metric you're tracking now and
Speaker 1: ask yourself, does this align with my goals? Does it
Speaker 1: lead to action? Does it support my team? And if not,
Speaker 1: it might be time to rethink it. This has been
Speaker 1: the seven Minute Leadership Podcast and I thank you for listening.
Speaker 1: For more Paul Fell of Alito Podcasts, visit paulfellowalito dot
Speaker 1: com