WEBVTT 1 00:00:05.320 --> 00:00:10.919 Ripped us, so you don't have them. 2 00:00:12.880 --> 00:00:15.240 Come running just as fast as we can. 3 00:00:16.160 --> 00:00:19.320 Show Shooter's gonna help coming man. 4 00:00:20.039 --> 00:00:24.640 This is the Troubleshooter Show. No Tom Martine, you welcome. 5 00:00:24.800 --> 00:00:26.879 Welcome to the only show of It's kai. You know 6 00:00:26.920 --> 00:00:27.399 what we do. 7 00:00:27.480 --> 00:00:30.559 We solve problems, answer questions, take complaints. 8 00:00:30.640 --> 00:00:32.679 We my friends, try to make your life. 9 00:00:32.560 --> 00:00:35.520 A little bit better. You've been ripped off. Maybe someone 10 00:00:35.560 --> 00:00:40.759 took advantage of you. Maybe some contractor took money up 11 00:00:40.840 --> 00:00:43.119 front and didn't do a damn thing. Maybe you got 12 00:00:43.119 --> 00:00:46.520 a problem with a roofer. Maybe your Dennis sucks. I 13 00:00:46.560 --> 00:00:50.000 think you get the idea. If you have a problem, 14 00:00:50.280 --> 00:00:52.719 we are here to help, and we help for free. 15 00:00:52.759 --> 00:00:57.119 By the way, over three hundred million dollars so far, cash, 16 00:00:57.159 --> 00:01:00.920 merchandise exchanges, refund services. Not going to get a better 17 00:01:00.960 --> 00:01:04.120 deal anywhere. It's free help. We try to recoup your money. 18 00:01:04.120 --> 00:01:06.439 You got a problem, It's very simple. You pick up 19 00:01:06.480 --> 00:01:09.480 the phone. You dial three zero three Martino or three 20 00:01:09.599 --> 00:01:13.000 oh three seven one three eight two five five. That's 21 00:01:13.079 --> 00:01:15.760 three oh three seven one three eight two five five. 22 00:01:15.959 --> 00:01:18.879 We have two lines open. You can probably get through 23 00:01:19.560 --> 00:01:22.040 right away if you need some help. Now, I want 24 00:01:22.040 --> 00:01:24.000 to tell you really quick. Who's in studio with me? 25 00:01:24.480 --> 00:01:28.840 Nick Gravina with Gravina Windows. Nick, First of all, it's 26 00:01:28.920 --> 00:01:30.959 great to see you again. You were in here maybe 27 00:01:31.000 --> 00:01:33.920 a month ago. How's it been going fantastic? You it's 28 00:01:34.000 --> 00:01:37.799 going really good. I started thinking about people in your industry, 29 00:01:38.480 --> 00:01:41.239 and I've got a question for you. So we just 30 00:01:41.319 --> 00:01:44.200 had the biggest November snow store where I live. I'm 31 00:01:44.200 --> 00:01:47.159 mount in Franktown or Douglas County, and we had snow 32 00:01:47.200 --> 00:01:48.359 three or four days straight. 33 00:01:48.400 --> 00:01:51.079 We had over twenty four inches. It was crazy. 34 00:01:51.319 --> 00:01:54.239 I mean, obviously you guys can't work when there's that 35 00:01:54.359 --> 00:01:57.040 much snow or snowing installing windows or doors. 36 00:01:57.079 --> 00:01:59.159 But typically in. 37 00:01:59.200 --> 00:02:04.840 November, December, January, even February, can you guys still install windows? 38 00:02:05.280 --> 00:02:06.799 Yeah, of course we can. You know, we do it 39 00:02:06.840 --> 00:02:08.960 pretty much year round. I mean year round. We might 40 00:02:09.000 --> 00:02:11.719 lose maybe five ten days, that's it a year. Yeah, 41 00:02:11.759 --> 00:02:14.319 I mean if it's you know below you know, ten 42 00:02:14.360 --> 00:02:18.280 degrees or multiple inches of snow, but then you can, yeah, 43 00:02:18.319 --> 00:02:20.680 like today, beautiful day, we'll be working all day. 44 00:02:20.840 --> 00:02:21.800 They'll be working all day. 45 00:02:21.879 --> 00:02:24.159 You know what's crazy is these guys have listen to this. 46 00:02:24.599 --> 00:02:27.919 These guys have fifty lines of windows. I don't care 47 00:02:28.280 --> 00:02:30.400 if you have a fix and flip out there that 48 00:02:30.479 --> 00:02:32.800 you just bought, or maybe you have a duplex you 49 00:02:32.879 --> 00:02:35.159 ran out in one of your you know, tenants, broke 50 00:02:35.199 --> 00:02:38.159 the window or whatever. These guys can do everything for 51 00:02:38.280 --> 00:02:40.199 every budget, all the way up to what I mean, 52 00:02:40.240 --> 00:02:43.800 you what's the most expensive just I don't even want 53 00:02:43.800 --> 00:02:48.199 to say single window, but maybe single wall or single house. 54 00:02:48.439 --> 00:02:51.400 What's the most expensive job you've done? I'm curious. 55 00:02:51.840 --> 00:02:54.800 We did a complex and keystone a couple of years back. 56 00:02:54.840 --> 00:02:56.479 That was about one point four million. 57 00:02:56.759 --> 00:02:58.360 Of how many windows is that? 58 00:02:58.360 --> 00:02:59.599 That was two hundred and. 59 00:02:59.520 --> 00:03:02.240 Some gosh, that is massive. 60 00:03:02.479 --> 00:03:05.400 Yeah, any problems or a job like that, generally you 61 00:03:05.400 --> 00:03:06.919 would think there's gonna be some issues. 62 00:03:06.960 --> 00:03:09.319 Yeah, we had some issues, of course you do. It's construction. 63 00:03:09.719 --> 00:03:11.319 You know, what's your favorite brand? 64 00:03:11.360 --> 00:03:14.599 You say, let's just say, for a regular homeowner in Colorado, 65 00:03:14.879 --> 00:03:17.919 is there a particular brand because of our weather, our climate, 66 00:03:18.120 --> 00:03:21.879 our sunshine three hundred days a year, what's your favorite brand? 67 00:03:22.000 --> 00:03:23.479 Or there's no such thing? You know. 68 00:03:23.759 --> 00:03:25.319 I like a lot of different brands for a lot 69 00:03:25.360 --> 00:03:27.479 of different reasons. You know, again, we carry them all. 70 00:03:27.520 --> 00:03:29.360 So I mean we have woodclad, we have vinyl, we 71 00:03:29.360 --> 00:03:32.360 have fiberglass. I kind of have my favorites within all those. Yeah, 72 00:03:32.400 --> 00:03:34.280 So it's really depending on what a homeowner wants. 73 00:03:34.319 --> 00:03:34.879 What do you have? 74 00:03:35.439 --> 00:03:37.400 I have a very high end vinyl in my house, 75 00:03:38.159 --> 00:03:40.840 insulated about as efficient as you can get with double 76 00:03:40.840 --> 00:03:43.680 pain triple pain. It's a double pain sound control window 77 00:03:43.719 --> 00:03:45.560 because I live right off of Shehardan Ah. 78 00:03:45.599 --> 00:03:47.360 You shared with me too. You're kind of in a 79 00:03:47.439 --> 00:03:48.719 dad band as we called it. 80 00:03:48.879 --> 00:03:49.080 Yep. 81 00:03:49.240 --> 00:03:51.800 And so when you did that have anything to do 82 00:03:51.879 --> 00:03:54.000 with the soundproofing. So your neighbors don't here or. 83 00:03:54.039 --> 00:03:56.240 No, no, we actually practice at my shop, believe it 84 00:03:56.360 --> 00:03:58.280 or not. Okay, you know, but up there it's just 85 00:03:58.280 --> 00:04:00.000 a lot of traffic, so it just helps cut it out. 86 00:04:00.360 --> 00:04:00.960 How cool is that? 87 00:04:01.039 --> 00:04:03.960 By the way, Deputy Doc in the house, Kelly Dragons 88 00:04:04.000 --> 00:04:06.159 on the other side of the glass. We've got all 89 00:04:06.199 --> 00:04:08.759 of our deputy standing by. You've been ripped off taking 90 00:04:08.800 --> 00:04:11.080 advantage of three zho three seven one three eight two 91 00:04:11.080 --> 00:04:11.560 five five. 92 00:04:11.719 --> 00:04:13.520 Hey, Anna, what is going on. 93 00:04:13.719 --> 00:04:20.079 With this contractor in your business? 94 00:04:20.120 --> 00:04:21.680 Anna? 95 00:04:22.279 --> 00:04:22.639 Yeah? 96 00:04:22.720 --> 00:04:24.079 Hey, what's going on? Anna? 97 00:04:25.279 --> 00:04:25.480 Oh? 98 00:04:25.639 --> 00:04:25.920 Good? 99 00:04:27.399 --> 00:04:31.720 So I hired this guy to do some tree work 100 00:04:32.360 --> 00:04:36.519 and things just kind of starts going, It's the first 101 00:04:36.720 --> 00:04:40.360 job you did was great. So I actually signed up 102 00:04:40.600 --> 00:04:44.040 was for two other jobs, so that was going to 103 00:04:44.079 --> 00:04:47.560 be a total three jobs. But then I kind of 104 00:04:47.600 --> 00:04:51.879 started to notice things going off, you know, as I 105 00:04:52.040 --> 00:04:55.360 was waiting on him to do the other job. And 106 00:04:55.959 --> 00:04:58.800 because the first time I met him something. 107 00:04:58.839 --> 00:04:59.920 Anna, what kind of worker? 108 00:05:00.040 --> 00:05:02.399 Let me ask a few basic questions and you can 109 00:05:02.439 --> 00:05:04.920 continue on what kind of tree work is he doing? 110 00:05:05.040 --> 00:05:08.439 Is he trimming trees? Is he is he planting trees? 111 00:05:08.439 --> 00:05:10.040 What are we talking about? 112 00:05:10.240 --> 00:05:14.639 No, he's pruning, pruning, pruning trees. Yeah, he's pruning trees. 113 00:05:14.959 --> 00:05:18.079 And you hired him in the past and you've had 114 00:05:18.120 --> 00:05:20.399 no problem with him, so now you needed some more 115 00:05:20.439 --> 00:05:21.720 work done, you called him again. 116 00:05:22.600 --> 00:05:26.199 Also, I hired him busy for the first time, you know, 117 00:05:26.399 --> 00:05:29.279 and so he did work on one of my properties 118 00:05:29.279 --> 00:05:32.600 because I actually I'm a roastate investor. 119 00:05:32.480 --> 00:05:34.439 So I'm a buy and hold, got it. 120 00:05:34.519 --> 00:05:38.439 And then I have a property in Lakewood where I 121 00:05:38.600 --> 00:05:41.240 hired him to do some work and he came out 122 00:05:41.720 --> 00:05:47.639 and that went fine, and then I had a peach tree. 123 00:05:47.680 --> 00:05:50.399 But you know, with her trees, he's gotta wait until 124 00:05:50.560 --> 00:05:52.199 you know the winter until they go down. 125 00:05:52.279 --> 00:05:53.959 Yeah, or else you can kill him. Trust me, I 126 00:05:54.040 --> 00:05:54.920 know that the hard way. 127 00:05:56.480 --> 00:06:01.160 So that work was postponed and I had already prepaid 128 00:06:01.199 --> 00:06:04.720 for that, you know. And so but then when he 129 00:06:04.839 --> 00:06:07.759 did the other job, I was like, oh, okay, well 130 00:06:07.800 --> 00:06:11.600 everything went well. So I hired him for another companies. 131 00:06:11.879 --> 00:06:14.480 Okay, so what happened He gets over to the other property. 132 00:06:14.519 --> 00:06:17.279 What was his What was the job description there? Same 133 00:06:17.279 --> 00:06:18.360 thing as bruning trees? 134 00:06:18.639 --> 00:06:18.879 No? 135 00:06:19.079 --> 00:06:24.600 No, So this other property was to remove an elm tree. 136 00:06:24.639 --> 00:06:27.160 You know those are like weeds and they just keep 137 00:06:27.240 --> 00:06:27.720 growing there. 138 00:06:27.839 --> 00:06:30.279 What property do you want to call this? The Lakewood 139 00:06:30.279 --> 00:06:34.319 property was Fine, Denver? So the Denver property? 140 00:06:34.720 --> 00:06:38.040 Yeah, the Denver properties where the trouble started. 141 00:06:38.160 --> 00:06:40.279 Okay, So what happened He got over there and did 142 00:06:40.319 --> 00:06:41.240 what or didn't do what? 143 00:06:41.920 --> 00:06:45.120 So he actually had not got over there and he 144 00:06:45.279 --> 00:06:49.879 started to things just kind of started to go wrong. 145 00:06:50.079 --> 00:06:52.879 Wait wait wait wait an so he was purely a 146 00:06:52.920 --> 00:06:55.240 no show at the Denver He didn't he just never 147 00:06:55.279 --> 00:06:55.839 showed up. 148 00:06:57.480 --> 00:06:59.040 No, because I canceled the job. 149 00:06:59.199 --> 00:06:59.959 Okay, keep going. 150 00:07:00.000 --> 00:07:02.839 The reason I canceled the job was because of what 151 00:07:02.920 --> 00:07:05.759 I was starting to pick up. Because I had a company. 152 00:07:06.079 --> 00:07:10.199 I try to use to try a different contractors just 153 00:07:10.240 --> 00:07:14.600 to see how they work, and then I tend to 154 00:07:14.639 --> 00:07:19.000 stick with the preferred contractors. So I was I had 155 00:07:19.040 --> 00:07:22.360 another tree company doing a different service, and when they 156 00:07:22.399 --> 00:07:26.040 came out before he was scheduled to come out, they 157 00:07:26.079 --> 00:07:28.800 actually said, oh, we can do that for you for 158 00:07:29.240 --> 00:07:31.399 two hundred and thirty dollars cheaper. 159 00:07:31.879 --> 00:07:34.759 But how much was the other guy? A couple questions. One, 160 00:07:34.800 --> 00:07:37.680 what is this guy's name, the tree brunner, the bad guy. 161 00:07:38.959 --> 00:07:41.319 It's branching out tree services. 162 00:07:41.360 --> 00:07:43.519 Okay, well I shouldn't have said bad guy because we're 163 00:07:43.560 --> 00:07:46.160 still getting down to it. But so branching out, how 164 00:07:46.199 --> 00:07:48.360 much would you pay him? Did you pay him in 165 00:07:48.399 --> 00:07:50.120 advance for the work that he was going to do 166 00:07:50.160 --> 00:07:51.199 with the Denver property? 167 00:07:52.759 --> 00:07:55.360 Black Friday is coming and for the adults in your 168 00:07:55.360 --> 00:07:58.720 life who love the coolest toys, well there's something for 169 00:07:58.759 --> 00:08:01.959 them this year too. 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Sia n dot com slash cocktail. 184 00:08:53.000 --> 00:08:55.559 So at the Denver property, I hadn't paid him, he 185 00:08:55.720 --> 00:08:58.279 was going to be paid four hundred and eighty dollars. 186 00:08:58.360 --> 00:09:01.360 Okay, So the other company come out for whatever reason, 187 00:09:01.360 --> 00:09:04.480 they're going to do different work at the Denver property 188 00:09:04.720 --> 00:09:06.679 and they say, hey, by the way, we can do this, 189 00:09:06.799 --> 00:09:08.320 and it sounds like they could have saved you a 190 00:09:08.360 --> 00:09:11.519 couple hundred bucks. So you decided to go with them. 191 00:09:12.360 --> 00:09:16.000 No, I actually I felt bad because, being a small 192 00:09:16.039 --> 00:09:18.919 business owner, I didn't want to do that because it 193 00:09:19.080 --> 00:09:20.879 kind of seemed a little shady. 194 00:09:21.120 --> 00:09:22.399 Okay, do that? 195 00:09:22.639 --> 00:09:27.759 So I politely I found them, but I was like, nah, 196 00:09:27.840 --> 00:09:30.679 I think I'm gonna stick with this other guy, branching 197 00:09:30.720 --> 00:09:35.240 Out Free Service LLC, just because I had already committed 198 00:09:35.399 --> 00:09:37.919 to them. So I just okay, so. 199 00:09:37.840 --> 00:09:39.159 What so so far? 200 00:09:39.279 --> 00:09:42.360 But Anna, so far this guy had branching out did 201 00:09:42.360 --> 00:09:44.759 work at your Lakewood property, you had no problem. 202 00:09:44.799 --> 00:09:47.399 He was gonna do work at the Denver property. And 203 00:09:47.519 --> 00:09:48.240 what happened? 204 00:09:49.279 --> 00:09:52.879 So then when I reached out to him, you know, 205 00:09:53.039 --> 00:09:58.120 and I said, okay, I just need to know. I 206 00:09:58.159 --> 00:10:02.320 think he got upset a fact that number one I 207 00:10:02.519 --> 00:10:07.039 even reached out to you know that I got the 208 00:10:07.200 --> 00:10:09.159 offer from the other company. 209 00:10:09.279 --> 00:10:11.399 You know, let me put you on hold. I got 210 00:10:11.399 --> 00:10:12.120 to take this break. 211 00:10:12.159 --> 00:10:13.919 I am curious when I come back to you in 212 00:10:13.919 --> 00:10:15.840 a second or so or a minute or so, I 213 00:10:15.879 --> 00:10:17.840 want to know a couple of things, Like one, why 214 00:10:17.879 --> 00:10:21.240 did you call that other tree company? I am curious 215 00:10:21.240 --> 00:10:24.080 why they came out, And I get they were cheaper 216 00:10:24.120 --> 00:10:27.679 on the one thing that branching out was gonna do, But. 217 00:10:27.360 --> 00:10:30.080 But why why did you call them in the first place. 218 00:10:30.120 --> 00:10:33.000 Everybody hold tight, Craig, you hold tight. He's got a problem. 219 00:10:33.039 --> 00:10:36.320 With a Hondi Santa Fe, which I unfortunately know a 220 00:10:36.320 --> 00:10:39.080 ton about. I love Hondai's. We'll try to help him out. 221 00:10:39.240 --> 00:10:42.200 Three oh three seven one three eight two five five 222 00:10:42.279 --> 00:10:43.120 two lines open. 223 00:10:48.080 --> 00:10:51.320 Go with a sure thing Denver's best roofer Excel Roofing 224 00:10:51.440 --> 00:10:52.039 dot com. 225 00:10:52.080 --> 00:10:54.080 You don't pay a cent until you're content. 226 00:10:57.440 --> 00:11:00.639 Time for an insurance check up free, no obligation in comparison, 227 00:11:00.799 --> 00:11:04.320 call Compass Insurance paying too much your coverage at dozens 228 00:11:04.360 --> 00:11:07.080 of insurance companies find out now three all three seven 229 00:11:07.200 --> 00:11:10.000 seven to one help. You'll think you're his only customer 230 00:11:10.039 --> 00:11:12.279 when you choose Frank durand the real estate Man dot 231 00:11:12.320 --> 00:11:15.600 com to list your home with Remax Alliance three all 232 00:11:15.679 --> 00:11:19.039 three nine two zero sixteen twenty two. 233 00:11:19.759 --> 00:11:22.080 All right, folks, three oh three seven one three eight 234 00:11:22.120 --> 00:11:24.320 two five five, get a couple of lines open. Three 235 00:11:24.320 --> 00:11:27.200 oh three Martino ripped off, taking advantage of I'm gonna 236 00:11:27.200 --> 00:11:30.879 hop right back, and I'm trying to really figure out 237 00:11:30.919 --> 00:11:35.080 what this tree pruner did wrong with Anna so Anne, 238 00:11:35.120 --> 00:11:37.919 I asked you a couple of questions, one like so 239 00:11:38.440 --> 00:11:41.120 he did the job right in Lakewood. He was set 240 00:11:41.159 --> 00:11:43.519 to go to a different one of your properties in Denver, 241 00:11:43.919 --> 00:11:46.559 he shows up or he doesn't show up out there, 242 00:11:46.720 --> 00:11:49.200 but before he does, you have another company come out 243 00:11:49.600 --> 00:11:51.600 and bid it. Why did you even call the other 244 00:11:51.720 --> 00:11:53.200 company enough? 245 00:11:53.480 --> 00:11:55.840 So the other company was doing that different because I 246 00:11:55.879 --> 00:11:58.000 had I have a lot of trees on my pop. 247 00:11:57.960 --> 00:12:00.240 So they were doing a completely different tree job fund 248 00:12:00.279 --> 00:12:01.120 the same property. 249 00:12:01.159 --> 00:12:04.240 Give me a completely different job on the same topic. 250 00:12:04.279 --> 00:12:05.799 Okay, then they bid you on that. 251 00:12:05.960 --> 00:12:06.240 Then what? 252 00:12:06.399 --> 00:12:08.720 Then you called up this guy at branching out and 253 00:12:08.759 --> 00:12:09.360 what happened? 254 00:12:10.360 --> 00:12:12.840 So I called him up and I said, okay, so 255 00:12:13.039 --> 00:12:17.120 they're offering me to do this job for two hundred 256 00:12:17.159 --> 00:12:21.519 and thirty dollars cheaper. Yep, you know how to see 257 00:12:21.519 --> 00:12:24.720 if I can negotiate a price clock you know, and 258 00:12:25.360 --> 00:12:29.000 you know rightfully as I am, I'm a small business. 259 00:12:29.039 --> 00:12:29.600 Yeah, I get it. 260 00:12:29.679 --> 00:12:31.759 So you called up and said, someone else told me 261 00:12:31.799 --> 00:12:33.519 they'll do it for two hundred and thirty. 262 00:12:33.639 --> 00:12:36.039 Now what because they were there, Because they were there 263 00:12:36.080 --> 00:12:40.200 and the project that I had them doing totally different. 264 00:12:40.000 --> 00:12:41.080 Was over a time, okay. 265 00:12:41.120 --> 00:12:43.600 But because they're already there and all their workers are 266 00:12:43.600 --> 00:12:46.320 there and all the equipments there, they were willing to 267 00:12:46.360 --> 00:12:47.679 do it for two thirty okay. 268 00:12:47.720 --> 00:12:50.320 So then what so then. 269 00:12:51.879 --> 00:12:54.720 You know, no, actually no, no, no, no, no, no, no, 270 00:12:54.879 --> 00:12:58.639 wait here, So they offered that to me, but I said, well, 271 00:12:58.720 --> 00:13:01.000 you know what I have ed he signed up just 272 00:13:01.039 --> 00:13:04.080 like I told you in a previous whatever I had, 273 00:13:04.320 --> 00:13:08.120 I've already signed up with this guy. And you know, 274 00:13:08.240 --> 00:13:10.759 it just didn't feel right to me, you know, to 275 00:13:10.960 --> 00:13:11.960 under cut him on that. 276 00:13:12.159 --> 00:13:14.519 But yeah, so you called him up and you told 277 00:13:14.559 --> 00:13:15.240 him the fact. 278 00:13:15.720 --> 00:13:18.639 Yeah, after the past, they had already left. After the fact. 279 00:13:18.960 --> 00:13:22.080 I let him know that they have offered me this 280 00:13:22.559 --> 00:13:25.679 to see if he would lower the price a little bit. 281 00:13:25.720 --> 00:13:28.039 Then he said no, I can't, you know, and if 282 00:13:28.080 --> 00:13:29.480 you want to take care off of. 283 00:13:29.480 --> 00:13:31.720 But you know at that point, okay, okay, so we 284 00:13:31.879 --> 00:13:32.399 said no. 285 00:13:32.480 --> 00:13:33.320 So then what. 286 00:13:35.000 --> 00:13:38.399 Then? So what happened was he wanted me to then 287 00:13:38.559 --> 00:13:41.960 leave a review of his lake would work. But then 288 00:13:42.000 --> 00:13:44.840 I was like, okay, we've got three other jobs, two 289 00:13:44.879 --> 00:13:48.639 other jobs three total to get done. Why don't we 290 00:13:48.720 --> 00:13:51.679 because my understanding of how reviews. 291 00:13:51.080 --> 00:13:54.519 Work, and I want to start I want to start 292 00:13:54.559 --> 00:13:58.039 this conversation from a different way now because we're really 293 00:13:58.080 --> 00:14:02.120 going nowhere. What is the problem right now? Like right now? 294 00:14:02.200 --> 00:14:05.559 Not not what happened a week ago, two weeks ago, 295 00:14:05.679 --> 00:14:06.519 three weeks ago. 296 00:14:06.840 --> 00:14:08.600 What is the going on right now? 297 00:14:09.559 --> 00:14:12.840 Okay, So what's going on right now is that she 298 00:14:13.519 --> 00:14:20.320 left a retaliatory review. Okay, he searched my business. Okay, 299 00:14:20.399 --> 00:14:24.200 I'm a small business. I have furnished rentals. He searched 300 00:14:24.679 --> 00:14:29.039 all my furnished rentals to leave a rectory RESUW got 301 00:14:29.039 --> 00:14:33.679 it on my Google business page and Yelp business page. Thankfully. 302 00:14:33.879 --> 00:14:37.759 I got today this morning eight forty nine am. Yelp 303 00:14:37.919 --> 00:14:40.000 took down his revalidator Yule. 304 00:14:40.200 --> 00:14:40.360 Yeah. 305 00:14:40.399 --> 00:14:43.320 So Google generally will too if there's nothing to it, 306 00:14:43.399 --> 00:14:45.679 like an ex employee or an ex wife. 307 00:14:47.399 --> 00:14:50.000 Black Friday is coming. And for the adults in your 308 00:14:50.000 --> 00:14:53.360 life who love the coolest toys, well there's something for 309 00:14:53.399 --> 00:14:56.600 them this year too. Martisian is the premiere craft cocktail 310 00:14:56.639 --> 00:14:59.919 maker that automatically makes more than sixty seasonal and class 311 00:15:00.120 --> 00:15:02.960 cocktails each and out of thirty seconds at the push 312 00:15:02.960 --> 00:15:05.879 of a button. And right now, Bartsian is having a 313 00:15:05.960 --> 00:15:08.919 huge sight wide sale. You can get one hundred dollars 314 00:15:08.919 --> 00:15:11.679 off any cocktail maker or cocktail maker bundle when you 315 00:15:11.720 --> 00:15:15.320 spend four hundred dollars or more so if the cocktail 316 00:15:15.360 --> 00:15:18.240 lover in your life has been good this year or 317 00:15:18.279 --> 00:15:22.000 the right kind of bad. Get them Bartesian at the 318 00:15:22.039 --> 00:15:26.399 push of a button, make bar quality Cosmopolitans, Martini's, Manhattan's, 319 00:15:26.480 --> 00:15:30.639 and more, all in just thirty seconds, all for a 320 00:15:30.840 --> 00:15:35.039 hundred off. Amazing toys aren't just for kids. Get one 321 00:15:35.120 --> 00:15:37.440 hundred off a cocktail maker when you spend four hundred 322 00:15:37.480 --> 00:15:41.600 through cyber Monday, visit Bartisian dot com slash cocktail. That's 323 00:15:41.679 --> 00:15:44.879 b A R T E s I a n dot 324 00:15:44.919 --> 00:15:46.039 com slash cocktail. 325 00:15:48.399 --> 00:15:52.799 So the problem is that when I hired him, and 326 00:15:53.200 --> 00:15:55.919 you know, I try to resolve this thing. 327 00:15:55.919 --> 00:15:59.639 But anna, hold on, note they took it down, right, 328 00:16:00.159 --> 00:16:02.279 took it down. Google will take it down if you 329 00:16:02.360 --> 00:16:05.799 go through this stuff. So what's the problem right now? 330 00:16:08.039 --> 00:16:10.519 Well, the problem right now is he went and got 331 00:16:10.639 --> 00:16:14.639 his staff, not just him, his staff and some other 332 00:16:14.799 --> 00:16:19.519 guy to leave a retaliatory review on my Google page. 333 00:16:19.799 --> 00:16:22.720 And that that is what I have a problem. 334 00:16:22.879 --> 00:16:25.519 And what does it say? Tell me what it says? 335 00:16:26.159 --> 00:16:29.320 Okay, So it goes and it presents as a contractor. 336 00:16:29.399 --> 00:16:34.480 So he says contractors, Look, how you know do I 337 00:16:34.519 --> 00:16:39.440 would not hire this company? But again, I'm a furnished rental. 338 00:16:40.039 --> 00:16:42.840 Why would you you didn't book a stay with me? 339 00:16:43.360 --> 00:16:45.960 Why would you go to And. 340 00:16:46.200 --> 00:16:48.759 All I'm asking is it, is it untrue? 341 00:16:49.080 --> 00:16:53.919 Is the totally untrue? Because what he's doing is he's 342 00:16:54.080 --> 00:16:59.039 progesting the exact same thing he's doing onto my page, 343 00:16:59.080 --> 00:17:03.799 which is just wrong. And I've actually decided to do 344 00:17:03.879 --> 00:17:08.839 a scent decease and I found the BBB complaints which 345 00:17:08.839 --> 00:17:12.839 they're investigating at this particular moment. And I also had 346 00:17:12.920 --> 00:17:16.880 asked him, you know, personally through email, to please stop 347 00:17:17.079 --> 00:17:20.440 because he's doing exactly what he's accused. 348 00:17:20.440 --> 00:17:21.920 Do you want me to try to call him? I'd 349 00:17:21.920 --> 00:17:23.359 love to call him. Can I call him? 350 00:17:24.160 --> 00:17:24.359 Oh? 351 00:17:24.799 --> 00:17:26.640 Yeah, I would love you to try. 352 00:17:26.759 --> 00:17:28.519 Yeah, I think that's what we do. Let's try to 353 00:17:28.559 --> 00:17:30.599 get his side of the story, Kelly, when we go 354 00:17:30.680 --> 00:17:34.240 to break, Let's let's try to call this guy and 355 00:17:34.480 --> 00:17:37.200 let's see what's going on. The one thing I'm not 356 00:17:37.559 --> 00:17:39.559 I'm not going to say I'm concerned about, but if 357 00:17:39.559 --> 00:17:42.599 the guy's not lying on a review, Let's say the 358 00:17:42.720 --> 00:17:46.839 review says, hey, she hired me for this job, and 359 00:17:46.880 --> 00:17:50.160 we add a date. Then before we even show up, 360 00:17:50.640 --> 00:17:53.279 she cancels it. I would never work for her again. 361 00:17:53.880 --> 00:17:57.039 There's nothing wrong with that. That's what happened. He's not lying. 362 00:17:57.319 --> 00:18:02.559 Okay, okay, okay, But but here's the thing. Okay, I 363 00:18:02.799 --> 00:18:05.200 hired you. If I come to you and I hire 364 00:18:05.279 --> 00:18:09.559 you as a private individual, yes, why you have an 365 00:18:09.559 --> 00:18:14.359 ol radition a review on your business case on that business. 366 00:18:14.559 --> 00:18:17.440 Yeah, but a contract and a contractor can leave a review. 367 00:18:17.880 --> 00:18:20.039 I mean, that's I understand what you're saying. Why is 368 00:18:20.079 --> 00:18:22.880 he messing with your business because he feels like you 369 00:18:23.000 --> 00:18:25.519 messed with his. I'm not saying I agree with it. 370 00:18:25.559 --> 00:18:27.359 In fact, I don't like what he did at all. 371 00:18:27.640 --> 00:18:30.960 And if he was saying stuff that was slanderish or lies, 372 00:18:31.039 --> 00:18:33.160 he could get into a lot of trouble. But that's 373 00:18:33.160 --> 00:18:36.079 what I'm saying. If he didn't lie about anything, I 374 00:18:36.119 --> 00:18:38.200 don't know what the I don't know what the real 375 00:18:38.240 --> 00:18:40.559 issue is. So let me ask you again. Is there 376 00:18:40.599 --> 00:18:44.400 anything on there that's that's a lie, Not not something 377 00:18:44.440 --> 00:18:47.799 you disagree with, not an opinion of his, but an 378 00:18:47.839 --> 00:18:51.359 outright lie. Is there anything like that, like, uh, she 379 00:18:51.519 --> 00:18:53.559 came out and punched me in the face, or she 380 00:18:53.799 --> 00:18:55.839 keyed my car or something like that. 381 00:18:56.000 --> 00:18:57.200 Is there anything like that? 382 00:18:59.680 --> 00:19:01.720 I'll send you his listening. 383 00:19:02.440 --> 00:19:03.319 You can read it. 384 00:19:03.400 --> 00:19:05.000 I would love to do that. I would love to 385 00:19:05.039 --> 00:19:07.920 do that. Hold on, so, Kelly, two things. One, get 386 00:19:07.960 --> 00:19:10.640 her to send whatever to help. I want to actually 387 00:19:10.680 --> 00:19:13.079 read these reviews and see what I think of them. 388 00:19:13.279 --> 00:19:15.960 And then during the break, let's try to reach out 389 00:19:15.960 --> 00:19:18.240 to this guy and get him on. Tell him where 390 00:19:18.240 --> 00:19:20.240 we're at in the show, and I'd love to get 391 00:19:20.240 --> 00:19:21.240 his opinion on it. 392 00:19:27.759 --> 00:19:31.000 Go with a sure thing Denver's Best Roofer Excel Roofing 393 00:19:31.119 --> 00:19:31.720 dot com. 394 00:19:31.759 --> 00:19:32.400 You don't pay a. 395 00:19:32.400 --> 00:19:38.519 Cent until you're content, lead time for an insurance check up, 396 00:19:38.599 --> 00:19:42.680 free no obligation comparison call Compass Insurance. Pay too much 397 00:19:42.799 --> 00:19:45.759 your coverage at dozens of insurance companies find out now 398 00:19:45.839 --> 00:19:48.119 three oh three seven to seven to one help. You'll 399 00:19:48.119 --> 00:19:50.880 think you're his only customer when you choose Frank durand 400 00:19:50.880 --> 00:19:53.319 the real estate Man dot com to list your home 401 00:19:53.519 --> 00:19:56.680 with Remax Alliance three oh three nine two zero sixteen 402 00:19:56.759 --> 00:19:59.039 twenty two. 403 00:20:00.000 --> 00:20:01.759 You know I'm going to finish this up with Anna, 404 00:20:01.839 --> 00:20:03.559 because this is like going to the dentist. 405 00:20:03.640 --> 00:20:06.119 Quite frankly, she did send me these reviews. 406 00:20:06.200 --> 00:20:08.759 Kelly, did you have any luck reaching out to the 407 00:20:08.759 --> 00:20:10.960 owner or to the contractor. 408 00:20:12.200 --> 00:20:12.599 Not yet. 409 00:20:12.640 --> 00:20:15.960 Okay, she's trying to get there. But my god, I mean, Anna, 410 00:20:16.079 --> 00:20:18.720 I'd love to try to help you, but this, this 411 00:20:18.880 --> 00:20:21.480 review you left them is not the nicest thing in 412 00:20:21.519 --> 00:20:22.240 the world either. 413 00:20:23.880 --> 00:20:27.799 Well, it is an honest and accurate review of my experience. 414 00:20:27.920 --> 00:20:31.920 Okay, a little bit further by, Well, hold on, I 415 00:20:31.960 --> 00:20:33.960 want people to know basically, I'm not going to read 416 00:20:34.000 --> 00:20:37.839 the whole thing because it's pretty long, but the bottom line. 417 00:20:37.559 --> 00:20:43.519 Is which one that you're reading. You'll probably reading my response. 418 00:20:43.039 --> 00:20:43.799 To his resaris. 419 00:20:43.799 --> 00:20:46.640 No, I'm talking I'm talking about your initial review. You 420 00:20:46.680 --> 00:20:49.559 gave him a one star on November twelfth. That's what 421 00:20:49.599 --> 00:20:53.559 I'm talking about, and pretty much it basically goes on 422 00:20:54.640 --> 00:20:58.039 do your due diligence before picking this company. They have 423 00:20:58.079 --> 00:21:01.000 a list of core values on their webs Three were 424 00:21:01.160 --> 00:21:02.559 big mess blah blah blah. 425 00:21:02.640 --> 00:21:05.400 But honestly, you didn't when you first called me up. 426 00:21:05.440 --> 00:21:08.759 You said the first job they did and Lakewood was fine, 427 00:21:08.799 --> 00:21:11.039 there was no problem with it. But then when you 428 00:21:11.160 --> 00:21:13.720 tried to have them match your price is where all 429 00:21:13.720 --> 00:21:15.400 the problems came up, just because. 430 00:21:15.200 --> 00:21:16.079 They didn't match it. 431 00:21:16.960 --> 00:21:19.440 No, no, no, please don't distort my life. 432 00:21:19.480 --> 00:21:20.960 Okay, then what tell me it's. 433 00:21:20.839 --> 00:21:22.839 Not exactly what happened. 434 00:21:22.880 --> 00:21:25.119 Okay, yeah, there were a lot of things which I 435 00:21:25.200 --> 00:21:26.960 tried to explain to you before you went. 436 00:21:27.079 --> 00:21:27.400 Yeah, but. 437 00:21:29.039 --> 00:21:31.119 I've been on with you forty minutes. I just need 438 00:21:31.119 --> 00:21:32.960 to know what to do with this point. Do you 439 00:21:33.000 --> 00:21:36.240 want them to take it down the reviews? 440 00:21:36.279 --> 00:21:38.559 Well, I've already flagged that he's not going to take 441 00:21:38.599 --> 00:21:41.960 it down. I think the only way those reviews are 442 00:21:41.960 --> 00:21:45.519 going to get taken down is through the platform, which 443 00:21:45.680 --> 00:21:49.440 Yelped thankfully has taken his review down because they realized 444 00:21:49.440 --> 00:21:52.480 that he did not use my business and that their 445 00:21:52.640 --> 00:21:56.119 practice and policy, same with Google, is that if you 446 00:21:56.200 --> 00:21:59.359 don't use a business, you should not be going there 447 00:21:59.640 --> 00:22:01.440 to leave a retaliator. 448 00:22:01.599 --> 00:22:02.279 Well, okay, so. 449 00:22:02.400 --> 00:22:05.079 You're you're going you're going through the right channels. I 450 00:22:05.119 --> 00:22:07.559 get it. I don't think what he's doing is proper, 451 00:22:07.599 --> 00:22:09.960 but you're going through the right channels. You know what 452 00:22:10.039 --> 00:22:12.960 I would do, honestly, Why don't you say, hey, I'll 453 00:22:13.000 --> 00:22:16.519 take down the bad review that I did on you 454 00:22:16.720 --> 00:22:18.720 if you take down the reviews on me. 455 00:22:19.160 --> 00:22:20.359 Have you thought about that? 456 00:22:21.480 --> 00:22:24.720 I have, and I have reached out to this guy, 457 00:22:25.119 --> 00:22:29.240 and he also still owes me my refund which this day. 458 00:22:29.480 --> 00:22:33.119 What's the refund for not being I. 459 00:22:33.240 --> 00:22:37.559 Repaid for a job in Lakewood because of the peachtree 460 00:22:37.759 --> 00:22:38.799 that wat. 461 00:22:38.720 --> 00:22:40.759 How much does he owe you on the refund? How 462 00:22:40.839 --> 00:22:42.279 much does he owe you on the refund? 463 00:22:43.160 --> 00:22:44.839 How much dollars? 464 00:22:45.160 --> 00:22:47.759 All right, hold on, I just got to take a 465 00:22:47.759 --> 00:22:50.880 break from that one. My god, Kelly, we really need 466 00:22:50.920 --> 00:22:52.720 to try to get through to this guy and get 467 00:22:52.720 --> 00:22:53.440 his side of it. 468 00:22:53.880 --> 00:22:55.799 She won't give me his number. She's a little bit 469 00:22:55.880 --> 00:22:56.279 freaked out. 470 00:22:56.319 --> 00:22:58.559 Okay, so you're not even going to tell us who 471 00:22:58.559 --> 00:23:01.119 to call? Anna, I actually ask you on the air, 472 00:23:01.519 --> 00:23:02.440 can we call. 473 00:23:02.279 --> 00:23:04.839 Over Tom Marino? 474 00:23:05.400 --> 00:23:07.000 I'm going to I might. 475 00:23:06.880 --> 00:23:09.079 As well be it might as well be. Go ahead, 476 00:23:09.119 --> 00:23:09.960 go ahead, Anna. 477 00:23:10.519 --> 00:23:15.880 Okay, I had eachy deceased and deceased because what this 478 00:23:15.960 --> 00:23:19.400 guy is doing, he's harassments. For me to do the 479 00:23:19.480 --> 00:23:22.519 same thing is not what I want to do. I 480 00:23:22.720 --> 00:23:25.640 don't want to be calling him somebody I can, Okay. 481 00:23:25.680 --> 00:23:27.759 I don't know what to tell her. I mean pretty much, 482 00:23:27.799 --> 00:23:30.319 that's it, Kelly. Don't worry about calling the guy because 483 00:23:30.319 --> 00:23:32.240 we don't know who it is. I feel like I 484 00:23:32.359 --> 00:23:35.640 just wasted forty one minutes and fourteen seconds of my life. 485 00:23:36.000 --> 00:23:37.960 And if I had a. 486 00:23:37.880 --> 00:23:40.759 If there was a dentist nearby, I think I'd rather 487 00:23:40.799 --> 00:23:42.880 sit in his chair for a while. Anna, I don't 488 00:23:42.920 --> 00:23:44.680 know what to say. If you don't want us to 489 00:23:44.720 --> 00:23:46.599 call us, I told you what I would do. I 490 00:23:46.599 --> 00:23:49.960 would try to negotiate. You'll take yours down and he'll 491 00:23:50.000 --> 00:23:52.240 take his down. I'd be happy to even try to 492 00:23:52.319 --> 00:23:55.319 negotiate that on your behalf with them. But you won't 493 00:23:55.319 --> 00:23:57.920 tell us who he is or what the phone number is. 494 00:23:58.160 --> 00:24:00.640 And you know what, we mentioned his company name, So 495 00:24:00.799 --> 00:24:04.119 maybe Kelly, let's try to look up that company name 496 00:24:04.160 --> 00:24:06.759 and see if we can't find someone so he gets 497 00:24:06.799 --> 00:24:08.799 his say on the damn air waves. 498 00:24:09.279 --> 00:24:11.960 That's really irritating to me. I think she mentioned the 499 00:24:11.960 --> 00:24:14.240 company name, Yes she did. I'll tell you what it is. 500 00:24:14.759 --> 00:24:15.799 I got a note on it. 501 00:24:16.599 --> 00:24:18.119 Yeah, it's called branching out. 502 00:24:18.799 --> 00:24:21.000 Let's see if we can find a number to branching 503 00:24:21.000 --> 00:24:23.400 out Tree Service and see if they can have their 504 00:24:23.480 --> 00:24:26.680 side on I mean, god, I don't know. He shouldn't 505 00:24:26.680 --> 00:24:28.759 have left those reviews. I'm not going to argue with 506 00:24:28.799 --> 00:24:31.880 that aspect of it. I get it, Anna, but my god, 507 00:24:31.960 --> 00:24:34.000 you won't even give us her number to call up. 508 00:24:35.799 --> 00:24:38.000 Hey, Craig, what's going on with this Santa Fe? 509 00:24:39.079 --> 00:24:41.960 Oh hey, hold on, let me put your off speaker. 510 00:24:42.400 --> 00:24:43.359 Hey, what year is it? 511 00:24:44.000 --> 00:24:49.359 Okay? So my wife purchase the Santa Fe. It's a 512 00:24:49.559 --> 00:24:51.559 twenty eighteen from to long? 513 00:24:51.680 --> 00:24:52.640 For got it? 514 00:24:52.680 --> 00:24:54.039 Where in the springs or where? 515 00:24:55.160 --> 00:24:59.319 And I guess Littleton? 516 00:24:59.559 --> 00:25:03.240 Okay, Wadsworth Boulevard, I got you there. 517 00:25:03.359 --> 00:25:07.519 Okay, so we obviously they give you a tempt tag. 518 00:25:09.839 --> 00:25:13.640 And then she went to the I don't know what 519 00:25:13.720 --> 00:25:18.279 the heck this means, but went to register the vehicle. 520 00:25:19.039 --> 00:25:22.920 The name said that they need a title of completion. Okay, 521 00:25:23.480 --> 00:25:28.079 Well we never received that, and so I asked for. 522 00:25:29.759 --> 00:25:32.359 Black Friday is coming And for the adults in your 523 00:25:32.359 --> 00:25:35.680 life who love the coolest toys, well there's something for 524 00:25:35.759 --> 00:25:38.960 them this year too. Bartisian is the premiere craft cocktail 525 00:25:39.000 --> 00:25:42.400 maker that automatically makes more than sixty seasonal and classic 526 00:25:42.480 --> 00:25:44.960 cocktails each and an out of thirty seconds at the 527 00:25:45.000 --> 00:25:48.119 push of a button. And right now Bartisian is having 528 00:25:48.119 --> 00:25:50.960 a huge sight wide sale. You can get one hundred 529 00:25:51.000 --> 00:25:53.920 dollars off any cocktail maker or cocktail maker bundle when 530 00:25:53.960 --> 00:25:57.119 you spend four hundred dollars or more. So, if the 531 00:25:57.160 --> 00:25:59.960 cocktail lover in your life has been good this year, 532 00:26:00.279 --> 00:26:04.240 all the right kind of bad get them Bartesian at 533 00:26:04.240 --> 00:26:08.720 the push of a button, make Bark quality Cosmopolitans, Martini's, Manhattan's, 534 00:26:08.839 --> 00:26:13.119 and more, all in just thirty seconds, all for ae 535 00:26:13.200 --> 00:26:17.400 hundred off. Amazing toys. An't just for kids. Get one 536 00:26:17.480 --> 00:26:19.839 hundred off of cocktail Maker. When you spend four hundred 537 00:26:19.839 --> 00:26:23.920 through cyber Monday, visit Bartisian dot com last cocktail that's 538 00:26:24.039 --> 00:26:27.240 b A R T E S I A N dot 539 00:26:27.279 --> 00:26:28.920 COM's last cocktail. 540 00:26:29.519 --> 00:26:37.359 A secondary a secondary temp tag And so we received that. 541 00:26:37.880 --> 00:26:41.720 Well that's up in the twenty ninth of this month. 542 00:26:42.960 --> 00:26:48.400 And now there's a check engine like coming on not 543 00:26:48.599 --> 00:26:54.440 like you O two censor. Yeah, the engine a little 544 00:26:54.519 --> 00:26:58.000 can the icon is popping up. So I took it 545 00:26:58.119 --> 00:27:04.720 last night to game. It's scanned and it said replace 546 00:27:04.880 --> 00:27:05.640 engine block. 547 00:27:06.960 --> 00:27:11.279 Well, I mean, where'd you get it scanned? Like AutoZone 548 00:27:11.400 --> 00:27:15.440 or something, O'Reilly? I have never in my life heard 549 00:27:15.440 --> 00:27:18.920 of that code. In fact, let's get Kevin Colkin on 550 00:27:19.000 --> 00:27:20.000 Sheridan Auto Tech. 551 00:27:20.079 --> 00:27:21.319 Yeah, I have the code. 552 00:27:21.559 --> 00:27:23.640 Yeah, we're going to give it to him to look up. 553 00:27:23.680 --> 00:27:26.480 But that's crazy. I've never heard of replace engine block. 554 00:27:26.720 --> 00:27:28.759 So we've got two different things here I want. 555 00:27:28.640 --> 00:27:29.279 To talk about. 556 00:27:29.960 --> 00:27:32.359 First of all, it's evident you bought it used. How 557 00:27:32.440 --> 00:27:34.160 long ago did you buy it from Phil Long? 558 00:27:35.599 --> 00:27:36.359 Six months ago? 559 00:27:36.759 --> 00:27:39.519 And have you ever forget about the check engine life 560 00:27:39.519 --> 00:27:40.160 for right now? 561 00:27:40.240 --> 00:27:42.599 Did you ever get actual plates for it? 562 00:27:43.440 --> 00:27:43.640 No? 563 00:27:44.279 --> 00:27:45.559 So what do they say? 564 00:27:46.200 --> 00:27:50.279 Why are they saying the paperwork is not there yet? 565 00:27:51.400 --> 00:27:53.920 I don't know, Well, if you asked him or do 566 00:27:54.000 --> 00:27:55.160 they just keep giving you. 567 00:27:55.240 --> 00:28:01.920 New they they said you could take in your registration 568 00:28:02.720 --> 00:28:06.119 and it would be fine. So the plates are not 569 00:28:06.519 --> 00:28:07.240 an issue. 570 00:28:08.400 --> 00:28:08.960 It's that. 571 00:28:11.400 --> 00:28:14.200 The vehicle now yeah, okay, I don't know if that 572 00:28:14.279 --> 00:28:15.720 falls under the Lemon law. 573 00:28:15.920 --> 00:28:19.559 Now there's no Lemon law and fortunately for US vehicles. 574 00:28:19.559 --> 00:28:22.000 But all you've done, how does it drive right now? 575 00:28:22.720 --> 00:28:26.559 So if it's kind of like one of those commercials 576 00:28:26.559 --> 00:28:30.680 on TV if if you if you drive it, it 577 00:28:30.839 --> 00:28:37.279 kind of like shutters. Yeah, it doesn't make sounds, but 578 00:28:37.359 --> 00:28:41.519 it like, yeah, it kind of shutters and then shutters 579 00:28:41.519 --> 00:28:42.799 again and then it will go. 580 00:28:43.079 --> 00:28:45.160 Okay, hold on, hold on, I got to take this break. 581 00:28:45.440 --> 00:28:48.680 Let's get Kelly, Let's get up Kevin, Cokin or Jeff Fix, 582 00:28:48.759 --> 00:28:52.759 someone that can actually talk about this particular code, because 583 00:28:52.839 --> 00:28:56.279 I have never seen a code that says replace short 584 00:28:56.279 --> 00:28:57.079 block or whatever. 585 00:28:57.079 --> 00:28:57.480 He said. 586 00:28:57.799 --> 00:29:00.920 Nick Ravenna, have you ever seen a code like tell 587 00:29:00.960 --> 00:29:03.839 me that wouldn't be terrifying you. You buy a new 588 00:29:03.880 --> 00:29:06.839 car and the check engine light comes on, you get 589 00:29:06.880 --> 00:29:08.960 it scanned, and it says basically. 590 00:29:09.359 --> 00:29:10.400 Time for a new engine. 591 00:29:10.480 --> 00:29:11.839 Yeah, yeah, it sounds like gibberish. 592 00:29:11.880 --> 00:29:12.640 You I never heard it. 593 00:29:12.640 --> 00:29:15.519 Hey, I wanted to ask you something real quick before 594 00:29:15.559 --> 00:29:18.200 I go to break that first one, Anna, what are 595 00:29:18.240 --> 00:29:20.559 your thoughts on how that call went? I I as 596 00:29:20.599 --> 00:29:24.079 a business owner. So let's say you know someone left 597 00:29:24.079 --> 00:29:26.960 your review, they weren't happy with you for whatever work 598 00:29:27.039 --> 00:29:33.160 you did, you know, and then in retaliation you find 599 00:29:33.200 --> 00:29:36.160 out what they do. Maybe they own a restaurant, for example, 600 00:29:36.599 --> 00:29:39.519 and you go on and you don't lie, you don't 601 00:29:39.559 --> 00:29:42.160 say the food sucks in this example, but you go 602 00:29:42.279 --> 00:29:45.680 on and say, hey, we did work well. I don't 603 00:29:45.680 --> 00:29:47.640 even know how you put it as crazy it is. 604 00:29:47.799 --> 00:29:49.920 I don't know why they would leave a review like that, 605 00:29:50.039 --> 00:29:50.960 But what's your opinion? 606 00:29:51.160 --> 00:29:51.359 Yeah? 607 00:29:51.440 --> 00:29:53.880 I think you know. When she said retaliatory, I think 608 00:29:53.920 --> 00:29:56.559 that's exactly what it is. I would never go to 609 00:29:56.599 --> 00:29:58.920 that level. I mean, we work with tons of business owners. 610 00:29:58.960 --> 00:30:00.000 I mean that's just you know. 611 00:30:00.319 --> 00:30:01.039 No one does that. 612 00:30:01.200 --> 00:30:01.400 Yeah. 613 00:30:01.519 --> 00:30:03.960 Sometimes in business you fail, you know, and I try 614 00:30:04.000 --> 00:30:06.160 to own it. Sometimes we fail. But there's other times 615 00:30:06.160 --> 00:30:09.759 where they are you know, incorrect, you know, and if 616 00:30:10.000 --> 00:30:11.240 they lie online. 617 00:30:11.119 --> 00:30:13.440 Or give you a bad review, it's. 618 00:30:12.839 --> 00:30:15.039 Hard to swallow sometimes if you can't remove it, if 619 00:30:15.079 --> 00:30:18.400 it's not portrayed correctly. But you know, at the end 620 00:30:18.400 --> 00:30:21.160 of the day, I'm just not clear on how they 621 00:30:21.160 --> 00:30:21.920 got to that point. 622 00:30:21.960 --> 00:30:25.119 Still, Oh, I don't either. In other words, you're just 623 00:30:25.160 --> 00:30:26.759 missing information, no matter what. 624 00:30:27.039 --> 00:30:29.519 Right for both of them to provide, you know, bad 625 00:30:29.559 --> 00:30:31.319 reviews to each other. I still don't see where the 626 00:30:31.319 --> 00:30:33.400 first bad review came from. If it was just him 627 00:30:33.400 --> 00:30:36.200 not showing up right, why give a bad review? 628 00:30:36.279 --> 00:30:38.119 And then of course I pissed him off, and he 629 00:30:38.160 --> 00:30:41.160 turns around and finds out that she owns some rental 630 00:30:41.200 --> 00:30:44.160 properties and goes after her correct Yeah, And in a way, 631 00:30:44.200 --> 00:30:47.960 it is kind of funny because it's not like he 632 00:30:48.119 --> 00:30:50.920 used the rental property business, but as a contractor, he 633 00:30:51.000 --> 00:30:54.880 did do work for the rental property business. So I'm 634 00:30:54.880 --> 00:30:58.359 not so sure that him leaving a review about that 635 00:30:58.480 --> 00:31:01.000 business that you know they can anseled it to last 636 00:31:01.039 --> 00:31:04.039 minute or whatever it was. I'm not so sure that 637 00:31:04.200 --> 00:31:07.079 was bad, but I'm sure it was in retaliation from hers. 638 00:31:07.400 --> 00:31:10.319 And if you read her entire review, I'm not gonna 639 00:31:10.359 --> 00:31:13.000 say it's scathing or lying or anything, but it's definitely 640 00:31:13.039 --> 00:31:13.480 not good. 641 00:31:13.799 --> 00:31:15.319 Yeah, And I mean, you know, I've been on the 642 00:31:15.400 --> 00:31:17.000 other side of that too. I think she can get 643 00:31:17.039 --> 00:31:18.960 on her Google platform and you know, you can report 644 00:31:19.000 --> 00:31:20.680 it in certain ways and it takes them a little 645 00:31:20.680 --> 00:31:22.400 bit to review it, and if they see it the 646 00:31:22.440 --> 00:31:24.759 same way that she does, I would assume it would 647 00:31:24.759 --> 00:31:27.200 be got taken down from Google. 648 00:31:27.279 --> 00:31:30.279 I would absolutely love to hear people's opinion on that 649 00:31:30.359 --> 00:31:32.319 call as well. Three O three seven one three A 650 00:31:32.400 --> 00:31:34.759 two five five. We'll come back to that Santa Fe 651 00:31:34.880 --> 00:31:38.200 call and hopefully we can get Kevin cockin on. Hold tight, everybody, 652 00:31:38.359 --> 00:31:41.279 and Kelly one last thing, ask Anna again if she's 653 00:31:41.319 --> 00:31:43.200 still on, if we can have the guy's number and 654 00:31:43.240 --> 00:31:43.880 call them up. 655 00:31:44.119 --> 00:31:45.839 I'd love to just figure it out. 656 00:31:52.039 --> 00:31:55.319 Go with a sure thing Denver's Best roofer Excel roofing 657 00:31:55.440 --> 00:31:56.000 dot com. 658 00:31:56.039 --> 00:31:58.480 You don't pay a cent until you're content. 659 00:32:00.920 --> 00:32:04.640 Of time for an insurance checkup free no obligation comparison 660 00:32:04.759 --> 00:32:08.279 call Compass Insurance paying too much your coverage at dozens 661 00:32:08.319 --> 00:32:11.079 of insurance companies find out now three all three seven 662 00:32:11.079 --> 00:32:13.440 to seven to one help. You'll think you're his only 663 00:32:13.519 --> 00:32:16.000 customer when you choose Frank durand the real estate man 664 00:32:16.039 --> 00:32:19.440 dot com to list your home with Remax Alliance three 665 00:32:19.519 --> 00:32:27.039 all three nine two zero sixteen twenty two. 666 00:32:27.200 --> 00:32:29.720 Plot Thickens three oh three seven one three A two 667 00:32:29.720 --> 00:32:32.279 five five. We do have Jeff thick Up. He's going 668 00:32:32.359 --> 00:32:34.480 to help us out with Craig in this Hondai Santa 669 00:32:34.480 --> 00:32:38.319 Fe and some questions there. But during the break, my god, 670 00:32:39.039 --> 00:32:42.319 you wouldn't believe it, Kelly. What was Anna saying during 671 00:32:42.359 --> 00:32:44.799 the break? Anna just hold tight there we're up against 672 00:32:44.799 --> 00:32:47.759 the hour. But apparently Anna is very upset. Now why 673 00:32:47.839 --> 00:32:48.400 is she upset? 674 00:32:48.480 --> 00:32:48.720 Kelly? 675 00:32:48.759 --> 00:32:52.039 What transpired? She did not give her permission for us 676 00:32:52.039 --> 00:32:52.720 to call over there? 677 00:32:52.759 --> 00:32:54.839 Anna, you don't have to give me permission to call 678 00:32:54.920 --> 00:32:56.599 anybody zero zip. 679 00:32:56.680 --> 00:32:58.000 Maybe that's surprising to you. 680 00:32:58.200 --> 00:33:01.519 Hey, order a pizza, oh Domin didn't give me any 681 00:33:01.519 --> 00:33:02.440 permission to call. 682 00:33:02.720 --> 00:33:03.400 I can call. 683 00:33:03.319 --> 00:33:06.039 Whoever the hell I want whenever I want, Anna, I 684 00:33:06.160 --> 00:33:09.039 actually asked you as well. So I don't want to 685 00:33:09.160 --> 00:33:12.960 like belabor this point because it really means nothing. But 686 00:33:13.119 --> 00:33:16.000 I literally said, if I got to go pull the 687 00:33:16.079 --> 00:33:19.640 audio two, we can, right Dragon? Did I not ask her? 688 00:33:19.880 --> 00:33:22.400 Do you want us to call over you? Most certainly did. 689 00:33:22.559 --> 00:33:23.680 I did ask you that. 690 00:33:23.960 --> 00:33:26.400 Then you won't give a phone number, And now you're 691 00:33:26.440 --> 00:33:27.720 saying we don't have permission. 692 00:33:28.079 --> 00:33:30.240 I can call whoever the hell I want. 693 00:33:30.279 --> 00:33:30.559 Anna. 694 00:33:30.880 --> 00:33:33.480 It's up for them to come on the air. I 695 00:33:33.559 --> 00:33:35.920 can't cold call someone and put them on the air, 696 00:33:36.119 --> 00:33:38.240 but I can sure call him up and go, Hey, 697 00:33:38.279 --> 00:33:41.839 what's going on with this? This lady called our show 698 00:33:42.359 --> 00:33:45.119 saying you're leaving bad reviews on her and you never 699 00:33:45.240 --> 00:33:48.400 use a business. If you don't want us to do that, 700 00:33:48.400 --> 00:33:51.799 that's fine, But you know what, we can call whoever 701 00:33:51.920 --> 00:33:52.920 the hell we want. 702 00:33:53.119 --> 00:33:54.960 Did you know that, Anna? Did you know that? 703 00:34:00.119 --> 00:34:02.599 I figure that out? And do you know what the 704 00:34:02.640 --> 00:34:05.240 phone number that you asked me for is on? 705 00:34:05.480 --> 00:34:05.720 Is Heal? 706 00:34:07.519 --> 00:34:07.799 Black? 707 00:34:07.839 --> 00:34:10.360 Friday is coming And for the adults in your life 708 00:34:10.360 --> 00:34:12.960 who love the coolest toys, well. 709 00:34:12.599 --> 00:34:14.320 There's something for them this year too. 710 00:34:14.639 --> 00:34:18.079 Bartisian is the premieer craft cocktail maker that automatically makes 711 00:34:18.119 --> 00:34:21.559 more than sixty seasonal and classic cocktails each and under 712 00:34:21.599 --> 00:34:24.639 thirty seconds at the push of a button, and right now, 713 00:34:24.840 --> 00:34:28.039 Bartisian is having a huge sight wide sale. 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Get one 721 00:34:55.239 --> 00:34:57.559 hundred off a cocktail maker when you spend four hundred. 722 00:34:57.599 --> 00:35:01.679 Through Cyber Monday, visit bartisian dot com last cocktail that's 723 00:35:01.800 --> 00:35:05.000 b A R T E s I A n dot 724 00:35:05.039 --> 00:35:06.639 com slash cocktail. 725 00:35:07.400 --> 00:35:11.199 Page, which I forwarded the links to you already, So 726 00:35:11.320 --> 00:35:13.639 I don't even know why you would have to ask 727 00:35:13.800 --> 00:35:14.480 me for that. 728 00:35:14.800 --> 00:35:15.519 What would you like? 729 00:35:15.599 --> 00:35:18.039 I really do want to help Youanna, Why don't we 730 00:35:18.079 --> 00:35:19.079 try to negotiate? 731 00:35:19.239 --> 00:35:19.519 Listen? 732 00:35:20.239 --> 00:35:21.559 Listen, See this. 733 00:35:21.400 --> 00:35:24.119 Is where you have to listen with your as I 734 00:35:24.239 --> 00:35:26.519 used to tell my eight year old the listening years. 735 00:35:26.800 --> 00:35:30.239 So just tell Kelly. Tell Kelly over the break if 736 00:35:30.280 --> 00:35:31.360 you would like us to. 737 00:35:31.360 --> 00:35:34.360 Try to get him to remove all the reviews that 738 00:35:34.440 --> 00:35:39.480 you don't like in exchange for you removing your review 739 00:35:39.599 --> 00:35:42.880 about him, which quite frankly, in my opinion. 740 00:35:42.559 --> 00:35:44.800 Is a little over the top. But that's your opinion. 741 00:35:45.039 --> 00:35:47.519 You can have your opinion on this company, but that 742 00:35:47.639 --> 00:35:50.199 would seem to get rid of this. Then you can 743 00:35:50.239 --> 00:35:53.719 get renters, he can get Tree customers, and the whole 744 00:35:53.760 --> 00:35:55.280 world is happy and smiling. 745 00:35:55.320 --> 00:35:57.960 I think she's still upset about getting a refund as well. 746 00:35:58.039 --> 00:35:59.519 Was it one hundred and sixty dollars. 747 00:36:00.480 --> 00:36:02.559 Well, it would have been nice if some point up 748 00:36:02.639 --> 00:36:05.039 until she wouldn't give us a phone number. She mentioned that, 749 00:36:05.400 --> 00:36:07.599 and I know she did towards the end. But when 750 00:36:07.639 --> 00:36:09.880 we talk to him, I'd be happy to tell him 751 00:36:10.039 --> 00:36:12.559 and Joe over one hundred and sixty bucks, cough it 752 00:36:12.679 --> 00:36:14.639 up if you didn't do any work, or if the 753 00:36:14.719 --> 00:36:17.920 contract doesn't say something about him keeping it, if she 754 00:36:18.079 --> 00:36:21.039 cancels it, I mean, I just don't know, but let's 755 00:36:21.079 --> 00:36:23.039 ask her during the break, and then I need to 756 00:36:23.119 --> 00:36:24.559 apologize really quick. 757 00:36:24.840 --> 00:36:27.159 To Craig. Craig, I'm sorry I got off on. 758 00:36:27.119 --> 00:36:29.960 A little tantrum when she's trying to beat Kelly up 759 00:36:30.239 --> 00:36:30.960 during the break. 760 00:36:31.000 --> 00:36:32.119 I really want you to. 761 00:36:32.039 --> 00:36:35.400 Hold I got Jeff vick on, and Jeff I apologize too. 762 00:36:35.519 --> 00:36:37.679 But as you know, we're right up against the music. 763 00:36:37.920 --> 00:36:39.639 I'm going to come back to both of you guys, 764 00:36:39.679 --> 00:36:42.960 figure it out, and then the Ana saga will continue. 765 00:36:43.239 --> 00:36:46.599 Three zho three seven one three talk three zero three 766 00:36:46.800 --> 00:36:49.519 seven to one three eight two five five. If you've 767 00:36:49.559 --> 00:36:53.320 been ripped off or taken advantage of, this is the 768 00:36:53.400 --> 00:37:16.280 show for you. 769 00:37:16.320 --> 00:37:19.559 Go with a sure thing Denvers Best Roofer, Excel Roofing 770 00:37:19.679 --> 00:37:22.320 dot com. You don't pay a cent until you're content. 771 00:37:25.679 --> 00:37:28.880 Time for an insurance checkup free, no obligation. In comparison, 772 00:37:29.000 --> 00:37:32.559 call Compass Insurance. Pay too much your coverage at dozens 773 00:37:32.599 --> 00:37:35.320 of insurance companies find out now three oh three seven 774 00:37:35.400 --> 00:37:38.440 seven one help. You'll think you're his only customer when 775 00:37:38.440 --> 00:37:40.960 you choose Frank durand the real estate Man dot com 776 00:37:40.960 --> 00:37:44.039 to list your home with Remax Alliance three oh three 777 00:37:44.159 --> 00:37:47.280 nine two zero sixteen twenty two. 778 00:37:55.159 --> 00:37:56.760 Need so you don't have. 779 00:38:03.079 --> 00:38:04.519 Is gonna help come. 780 00:38:06.079 --> 00:38:11.159 This is the Troubleshooter Show No Tom Martinez, Welcome, Welcome 781 00:38:11.199 --> 00:38:11.800 to the show. 782 00:38:11.639 --> 00:38:12.480 The only show that's kind. 783 00:38:12.480 --> 00:38:16.039 We're here to selth problem's answer questions, take complaints. Probably 784 00:38:16.119 --> 00:38:18.599 drive Anna a little bit crazy, but here's the bottom line. 785 00:38:19.119 --> 00:38:22.679 Tom Marino now joined us, and I'll tell you why 786 00:38:22.719 --> 00:38:25.639 I said that. Tom, That's how that's how Anna referred 787 00:38:25.679 --> 00:38:27.440 to you. And I'm sure on accident. So it's kind 788 00:38:27.440 --> 00:38:30.199 of funny. Of course she's talking to me, Mark Major, 789 00:38:30.519 --> 00:38:33.159 but she thinks she's talking to Tom Marino, who I 790 00:38:33.199 --> 00:38:35.440 have no idea who the hell that is. And then 791 00:38:35.599 --> 00:38:38.760 the business owner we were dealing with, his name is 792 00:38:38.800 --> 00:38:43.599 most likely Tom Tom Martin. So I mean, it's crazy. 793 00:38:43.800 --> 00:38:45.519 I'm going to bring you up to date in a 794 00:38:45.599 --> 00:38:46.559 second on that though. 795 00:38:46.599 --> 00:38:46.880 Tom. 796 00:38:46.920 --> 00:38:50.679 Meantime, we've had Jeff Vick, one of our experts, hanging 797 00:38:51.079 --> 00:38:55.760 this poor guy Gerald. Listen to this, Tom or I'm sorry, Craig, Craig, Craig, 798 00:38:56.000 --> 00:39:00.320 this poor guy Craigie buys a vehicle from han Day 799 00:39:01.119 --> 00:39:03.400 Phill Long Hondi somewhere in Littleton. 800 00:39:03.519 --> 00:39:04.519 Follow so far. 801 00:39:04.559 --> 00:39:08.360 Yep, and a couple problems. One there was an issue 802 00:39:08.360 --> 00:39:11.360 getting plates. They probably didn't have the title but that's 803 00:39:11.400 --> 00:39:14.159 not his big problem. His big problem is they've owned 804 00:39:14.199 --> 00:39:15.320 it about six months. 805 00:39:15.679 --> 00:39:16.400 Yeah, he was. 806 00:39:16.480 --> 00:39:19.559 He was asking about the Lemon laws in twenty eighteen. 807 00:39:19.639 --> 00:39:21.239 They just bought it a few months ago, so of 808 00:39:21.239 --> 00:39:24.960 course no Lemon law. But there was a check engine light. 809 00:39:25.039 --> 00:39:28.039 So I'm going to bring him back up. But more importantly, 810 00:39:28.480 --> 00:39:32.119 I'm going to bring up Jeff Vick with Kimera transmission. Jeff, 811 00:39:32.159 --> 00:39:34.159 I have never heard of this, and you know, I 812 00:39:34.280 --> 00:39:38.519 was in the automotive business for years, but this Santa 813 00:39:38.559 --> 00:39:42.079 Fe has a check engine light. Listen to what he said. 814 00:39:42.119 --> 00:39:44.079 The code is go ahead. 815 00:39:44.159 --> 00:39:48.559 Yeah, we got it. Okay, we got bro Yeah, we 816 00:39:48.599 --> 00:39:49.280 doubled it up. 817 00:39:49.719 --> 00:39:56.159 Sorry, no, my wife was are we good? 818 00:39:56.800 --> 00:39:59.800 Okay, we're good. We're good. To move on, tom So Eddie, 819 00:39:59.840 --> 00:40:02.239 how listen to this, Craig. What did the check engine 820 00:40:02.280 --> 00:40:02.800 light say? 821 00:40:02.800 --> 00:40:06.199 Body mouth, I'm sorry about that. 822 00:40:06.320 --> 00:40:07.639 No, I'm sorry, I go ahead? What did say? 823 00:40:07.639 --> 00:40:08.920 I was talking to my wife? 824 00:40:09.360 --> 00:40:12.000 Yeah? Yeah, go ahead, man, I don't know. Wait a minute, Okay, 825 00:40:12.039 --> 00:40:12.639 wait a minute. 826 00:40:12.760 --> 00:40:15.719 I don't know if that makes it any better. You 827 00:40:15.800 --> 00:40:18.079 were talking, Okay, I'm not going to go down that 828 00:40:18.440 --> 00:40:20.719 bunny hoe. Go ahead, sir? What did the check engine light. 829 00:40:20.800 --> 00:40:22.039 Say okay, so. 830 00:40:23.639 --> 00:40:32.360 This is very scan whatever. Yeah, twenty eighteen hone Santa 831 00:40:32.360 --> 00:40:42.480 Fe Sport Base Diagnostic Trouble Codes DTC A small s 832 00:40:42.599 --> 00:40:49.199 I guess a DTCs and replace engine block assembly. 833 00:40:49.679 --> 00:40:52.639 Now listen to that, Jeff, Tom, if you ever heard 834 00:40:52.679 --> 00:41:01.119 that replace engine block? No, I never heard of a 835 00:41:01.239 --> 00:41:04.679 check And he's driving it around. He says it's not great, 836 00:41:05.039 --> 00:41:07.519 but I have never heard of a check engine like this. 837 00:41:07.719 --> 00:41:11.039 Says that six months it's the only guy. 838 00:41:11.599 --> 00:41:12.840 Dump them miles on it. 839 00:41:13.199 --> 00:41:15.599 Say that, Jeff, what was the code number? 840 00:41:15.800 --> 00:41:16.000 Yeah? 841 00:41:16.039 --> 00:41:17.280 What was the code number? 842 00:41:18.000 --> 00:41:24.440 Okay, hey, I Jeff, I think this idiot he won 843 00:41:26.519 --> 00:41:27.840 uh three two six? 844 00:41:29.679 --> 00:41:31.400 Well, pull that up real quickly. 845 00:41:31.760 --> 00:41:33.960 I think it means I think it means dumb ass driver. 846 00:41:34.760 --> 00:41:42.159 Can you imagine that it's a knock sensor, a catalytic converter, so. 847 00:41:42.239 --> 00:41:44.880 It's going to be related to the emissions, you know, 848 00:41:45.000 --> 00:41:48.039 get it into somebody has a final whether or. 849 00:41:48.039 --> 00:41:50.679 Not the hold on, hold on, hold on, keep going, 850 00:41:50.760 --> 00:41:52.559 keep going, Jess, Please. 851 00:41:52.920 --> 00:41:54.639 Yeah, you need to get it into somebody who has 852 00:41:54.639 --> 00:41:57.480 a sidecast analyzer so they could actually check and see 853 00:41:57.480 --> 00:41:59.400 if the facts. The problem with the converters or something 854 00:41:59.440 --> 00:42:01.599 else inside of the emission system that's caused them not 855 00:42:01.639 --> 00:42:02.119 to work. 856 00:42:01.960 --> 00:42:05.480 Properly, and it can make your vehicle go into limp mode, 857 00:42:05.519 --> 00:42:07.320 which could make it act really strange. 858 00:42:07.400 --> 00:42:09.800 Right, one hundred percent. Yeah, it's going to find it 859 00:42:10.079 --> 00:42:12.239 most of the time. It ties to lean it out. Eventually, 860 00:42:12.599 --> 00:42:14.639 if you don't take care of it, you can ruin 861 00:42:14.679 --> 00:42:15.320 an engine block. 862 00:42:15.840 --> 00:42:19.000 And here here's what I wanted to ask, more than anything, 863 00:42:19.519 --> 00:42:21.159 where did it come up with this? 864 00:42:21.320 --> 00:42:24.159 It needs an engine block? Who told you that? Craig? 865 00:42:25.360 --> 00:42:28.159 Yeah, checker o O'Reilly. 866 00:42:28.000 --> 00:42:30.559 Okay, O'Reilly Auto Parts is who scanned it? 867 00:42:30.800 --> 00:42:31.039 Jeff? 868 00:42:31.079 --> 00:42:33.280 Would you just talk to that real talk about that 869 00:42:33.400 --> 00:42:36.119 real quick. People that go up, there's no problem going 870 00:42:36.199 --> 00:42:38.320 up and get a free scan. But I mean what 871 00:42:38.360 --> 00:42:39.920 does that actually do for people? 872 00:42:40.239 --> 00:42:41.760 Well, I mean they can give you a heads up 873 00:42:41.840 --> 00:42:43.199 or give you a direction. Did you need to go 874 00:42:43.199 --> 00:42:45.079 see a transmission guy or an engine guy or whatever 875 00:42:45.119 --> 00:42:47.480 the case may be. Most of their scanners don't go 876 00:42:47.519 --> 00:42:49.960 deep enough. We usually up find an additional codes inside. 877 00:42:50.000 --> 00:42:50.639 They're related. 878 00:42:51.320 --> 00:42:54.320 Uh so, I mean you are talking to parts people there, 879 00:42:54.880 --> 00:42:56.599 you know, we've talked about it before. A good parts 880 00:42:56.679 --> 00:42:58.639 person's worth the weight in gold. But that's what they 881 00:42:58.679 --> 00:43:00.559 are as a parts person. They're not a technician. 882 00:43:01.159 --> 00:43:03.159 Yeah yeah, yeah, Now. 883 00:43:03.159 --> 00:43:06.280 And then that that's and I didn't know this thing. 884 00:43:06.320 --> 00:43:12.159 I didn't disclose. It says prime primary TC and like 885 00:43:13.719 --> 00:43:21.800 he was just saying, not utter range and slash performance. 886 00:43:22.360 --> 00:43:24.639 Yeah, and the knock sensor is gonna's gonna cause it 887 00:43:24.679 --> 00:43:27.440 to lean out a rich enough most most again once 888 00:43:27.480 --> 00:43:29.400 a time lean most of the time lean out. Its 889 00:43:29.559 --> 00:43:32.920 change the timing of the ignition. So I mean that's 890 00:43:32.920 --> 00:43:35.679 a little bit heavier work. You generally have to remove 891 00:43:36.039 --> 00:43:37.199 intake metafolds. 892 00:43:37.400 --> 00:43:43.480 But again, so there's there's no there's not a rod 893 00:43:43.719 --> 00:43:47.320 or metal off, a piston or cam chap that's in 894 00:43:47.440 --> 00:43:51.079 there that's blocking it. It's just this knock sensor. 895 00:43:51.480 --> 00:43:54.760 Yeah, it's just recognized as the detonation of war sort 896 00:43:54.760 --> 00:43:57.199 itself has failed. So it's not receiving signals. 897 00:43:58.400 --> 00:44:01.039 Yeah, I mean it's not. I think you're overblowing it 898 00:44:01.079 --> 00:44:03.880 in your mind, Craig. What you really need to do, Jeff, 899 00:44:03.960 --> 00:44:06.239 I mean you really you're you're a transmission guy. This 900 00:44:06.280 --> 00:44:08.760 would be something more for Kevin, would you agree? Or 901 00:44:08.800 --> 00:44:10.320 is this something you do every day? 902 00:44:10.880 --> 00:44:11.199 No? 903 00:44:11.199 --> 00:44:13.199 No, I'm just kill quite frankly, for the last couple 904 00:44:13.239 --> 00:44:15.000 of years, it's hard for us to get to anything 905 00:44:15.039 --> 00:44:16.039 other than transmissions. 906 00:44:16.079 --> 00:44:16.239 Yeah. 907 00:44:16.920 --> 00:44:18.639 Yeah, and that's you know, that's the bread and butt. 908 00:44:19.000 --> 00:44:23.280 I do have a question for Jeff for me, So, Jeff, 909 00:44:23.320 --> 00:44:25.239 I just want to ask you something. I don't want 910 00:44:25.239 --> 00:44:28.000 to throw anyone under the bus, but I had There 911 00:44:28.039 --> 00:44:30.039 was a dealer that did some major work on my 912 00:44:30.199 --> 00:44:34.280 daughter's Hyundai a Lantra. This is crazy, Jeff, And it 913 00:44:34.360 --> 00:44:37.039 was at the body shop for two months literally and 914 00:44:37.400 --> 00:44:40.000 some it was someone else's fault. They stepped up their 915 00:44:40.039 --> 00:44:42.880 paying for everything. So anyway, here's the bottom line. It 916 00:44:42.920 --> 00:44:45.599 wouldn't start at first that when she went to pick 917 00:44:45.639 --> 00:44:46.880 it up, they said they test her over it the 918 00:44:46.960 --> 00:44:49.760 day before. So they said, you need a new battery 919 00:44:49.760 --> 00:44:52.400 in your keyfob. So they put a new battery in 920 00:44:52.400 --> 00:44:55.920 the keyfob and it recognized the battery and then it said, well, 921 00:44:56.000 --> 00:44:56.960 your battery's weak. 922 00:44:57.119 --> 00:44:59.679 Well, of course it's weak. It's been sitting there for months, yep. 923 00:45:00.039 --> 00:45:03.280 And they finally took it for one test drive the 924 00:45:03.360 --> 00:45:05.920 day before, so they said the batteries week. I said, well, 925 00:45:05.920 --> 00:45:09.599 I'll buy a new battery, but so they jumped us. Now, 926 00:45:09.840 --> 00:45:13.079 my daughter's driving. The car's starting fine, but it goes 927 00:45:13.119 --> 00:45:15.559 into limp mode with a check engine light. 928 00:45:15.920 --> 00:45:21.000 Now they claim that was my bad keep going town. 929 00:45:21.320 --> 00:45:23.639 They claim it's a bad battery. 930 00:45:23.679 --> 00:45:25.920 Now, would a bad battery make a car going to 931 00:45:26.000 --> 00:45:28.920 limp mode after it started several times and it's been 932 00:45:29.000 --> 00:45:31.639 driving around. It's the day after we picked it up. 933 00:45:31.800 --> 00:45:33.760 Would a car going to limp mode because of a 934 00:45:33.800 --> 00:45:35.119 bad battery if. 935 00:45:34.960 --> 00:45:37.159 It's sufficiently bad you mean you've got a bad seller 936 00:45:37.239 --> 00:45:39.840 to in there, then I could see that, but most 937 00:45:39.920 --> 00:45:40.320 likely not. 938 00:45:40.480 --> 00:45:44.679 No batteries are disconnected after you start anyway, Well I 939 00:45:44.760 --> 00:45:45.880 still close a circuit. 940 00:45:46.480 --> 00:45:49.079 Uh so, But if you've got it, if it's over read, 941 00:45:49.239 --> 00:45:52.400 uh if it's trying to overcharge because the alternators trying 942 00:45:52.400 --> 00:45:54.320 to keep up with it, you know, back can cause 943 00:45:54.480 --> 00:45:56.119 or if you've got a family alternator, you'll do it. 944 00:45:56.320 --> 00:45:56.559 Tom. 945 00:45:56.599 --> 00:45:57.199 I've seen it. 946 00:45:57.280 --> 00:45:59.199 I've seen it a lot where the battery is so 947 00:45:59.360 --> 00:46:01.679 dead the car won't even run if you jump start it. 948 00:46:02.159 --> 00:46:04.920 Yeah, but no, no, I'm talking about she's been driving 949 00:46:04.960 --> 00:46:07.519 the car and starting it six or seven times. 950 00:46:07.239 --> 00:46:09.199 So far, and driving it and then it did it. 951 00:46:09.440 --> 00:46:11.960 And then it But she said from the first time 952 00:46:12.039 --> 00:46:15.679 she left the place, the body shop, it was running 953 00:46:15.840 --> 00:46:18.679 rough and it wasn't running right, and I said, well, 954 00:46:18.679 --> 00:46:19.480 that's not a battery. 955 00:46:19.559 --> 00:46:20.719 Let's you know, we'll get a check. 956 00:46:21.000 --> 00:46:24.639 Until finally she calls and says, it finally slowed down, 957 00:46:24.679 --> 00:46:27.039 and oh, she said, whenever she stopped to take off, 958 00:46:27.519 --> 00:46:31.320 it would take off and hardly go over forty miles 959 00:46:31.320 --> 00:46:33.599 an hour. I said, well, that's that's in a bad way. 960 00:46:33.639 --> 00:46:35.639 And then finally it wouldn't move it all, so we 961 00:46:35.760 --> 00:46:39.039 called a tow truck. But bottom line is, I can't 962 00:46:39.079 --> 00:46:41.760 see a battery doing that. I mean, it's a battery 963 00:46:41.800 --> 00:46:43.800 that was in the factory and it's three years old. 964 00:46:44.079 --> 00:46:47.159 I mean what would make that battery go bad like that? 965 00:46:47.400 --> 00:46:49.199 I mean where it would cause that much. 966 00:46:49.000 --> 00:46:53.280 Trouble factory battery or a notoriously short life. 967 00:46:53.199 --> 00:46:55.760 Versus No, no, I'm not talking about the life of 968 00:46:55.800 --> 00:46:58.599 a battery. I'm talking about the symptoms of a bad battery. 969 00:46:58.920 --> 00:47:01.679 A car going into mode, not being able to take 970 00:47:01.719 --> 00:47:04.400 off from a dead start, yet it starts the car perfectly. 971 00:47:04.440 --> 00:47:07.880 It could be okay, So a battery can start up 972 00:47:07.880 --> 00:47:12.440 a car perfectly several times but still make the car 973 00:47:12.519 --> 00:47:13.320 run like crap. 974 00:47:14.519 --> 00:47:16.320 If you got a bad selling that I can do it, 975 00:47:16.320 --> 00:47:18.199 I'd be more inclined to say sure. You know, it's 976 00:47:18.239 --> 00:47:21.039 more in a charging system than the backery itself, or 977 00:47:21.159 --> 00:47:23.800 somebody left the ground or something disconnected when they did the. 978 00:47:23.760 --> 00:47:27.000 Bodywork, tom when they checked it, you said, they checked 979 00:47:27.000 --> 00:47:28.960 the battery when it was there, Did it have dead 980 00:47:29.000 --> 00:47:29.559 sales or what? 981 00:47:29.559 --> 00:47:30.079 Did they say? 982 00:47:30.159 --> 00:47:31.679 No, they didn't check them out. Here's what they did. 983 00:47:31.719 --> 00:47:33.440 They put a new keyfob in it. And then they 984 00:47:33.480 --> 00:47:36.519 said then they jumped it because they said it was weak, 985 00:47:37.159 --> 00:47:38.880 and they jumped it, and they said, we think you 986 00:47:38.960 --> 00:47:41.280 might need a new battery after three years. And I said, okay, 987 00:47:42.320 --> 00:47:44.039 so I was going to get a new battery. But 988 00:47:44.119 --> 00:47:48.079 the car never ran right from the time it left there. Now, remember, 989 00:47:48.280 --> 00:47:50.480 I want to tell you what they did. They replaced 990 00:47:50.519 --> 00:47:55.119 the entire dash, the cluster, the front, all of the computers, everything. 991 00:47:55.360 --> 00:47:57.159 So I think it is just too much of a 992 00:47:57.239 --> 00:47:59.920 damn coincidence that the battery is causing all. 993 00:47:59.760 --> 00:48:03.679 These that's crazy. They replaced all that. Tell people why? 994 00:48:04.519 --> 00:48:08.519 Well, a roofing company dropped a giant pawet or something 995 00:48:08.639 --> 00:48:12.159 on the windshield and it went through onto the dashboard 996 00:48:12.199 --> 00:48:16.400 and just crushed it crushed everything possibly looking look. I 997 00:48:16.440 --> 00:48:18.639 mean in another world it might have been totaled, but 998 00:48:18.760 --> 00:48:21.320 the cars is pretty new and us it is what 999 00:48:21.360 --> 00:48:21.639 it is. 1000 00:48:21.960 --> 00:48:23.320 It was an amazing. 1001 00:48:22.920 --> 00:48:25.079 Looking there for two months. It's not surprising they had 1002 00:48:25.079 --> 00:48:28.480 to jump it. Pop the code. 1003 00:48:28.480 --> 00:48:32.239 If Black Friday is coming, And for the adults in 1004 00:48:32.280 --> 00:48:35.280 your life who love the coolest toys, well. 1005 00:48:34.920 --> 00:48:36.639 There's something for them this year too. 1006 00:48:36.920 --> 00:48:40.400 Bartisian is the premiere craft cocktail maker that automatically makes 1007 00:48:40.400 --> 00:48:43.800 more than sixty seasonal and classic cocktails each and out 1008 00:48:43.800 --> 00:48:46.199 of thirty seconds at the push of a button. 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Get one hundred off 1019 00:49:17.960 --> 00:49:20.840 of cocktail maker when you spend four hundred through cyber Monday. 1020 00:49:21.039 --> 00:49:24.840 Visit botisian dot com slash cocktail. That's b A R 1021 00:49:25.000 --> 00:49:29.480 T s I A N dot com slash cocktails. 1022 00:49:29.719 --> 00:49:32.920 You've chased that yet, No, I haven't seen a code yet. 1023 00:49:32.920 --> 00:49:35.519 We just had it towed into the dealership. Listen, they're 1024 00:49:35.519 --> 00:49:40.039 standing behind everything. I just wondered why it would would 1025 00:49:40.039 --> 00:49:42.360 it be? I guess my main question is this ken 1026 00:49:42.480 --> 00:49:45.039 a bad battery. I'm not talking about something damage with 1027 00:49:45.079 --> 00:49:48.000 a hammer or something. Just a bad low battery cause 1028 00:49:48.039 --> 00:49:51.039 a car not to drive after it gets started. I mean, 1029 00:49:51.119 --> 00:49:54.400 I can see it not starting, but once the car 1030 00:49:54.440 --> 00:49:57.119 has started, what the hell does the battery really do 1031 00:49:57.400 --> 00:49:59.480 for running the car physically? 1032 00:49:59.559 --> 00:50:01.920 Not if it was that bad, typically she had shut 1033 00:50:01.920 --> 00:50:04.599 back down after you got it running. You know, you 1034 00:50:04.639 --> 00:50:06.599 pull your jumpers off so you could shut back down. 1035 00:50:07.800 --> 00:50:10.719 But you're telling me though, in general, though a battery, 1036 00:50:10.960 --> 00:50:14.880 if a car is running and I disconnect the battery terminal, 1037 00:50:14.960 --> 00:50:15.920 it will stop the car. 1038 00:50:16.679 --> 00:50:20.679 No, if the general rules, you should be able to run. Okay, okay, 1039 00:50:20.800 --> 00:50:22.679 so you should, Yeah, you could be able to. You know, 1040 00:50:22.719 --> 00:50:24.199 if you pull the jumper cables off, the should be 1041 00:50:24.280 --> 00:50:25.119 able to continue to run. 1042 00:50:25.159 --> 00:50:26.199 No, not the jumper cables. 1043 00:50:26.199 --> 00:50:29.559 I'm saying, if I am driving, if I have a 1044 00:50:29.559 --> 00:50:33.800 car that's running, and I go in and disconnect the 1045 00:50:33.840 --> 00:50:38.840 battery without shorting it, will it run without a battery in. 1046 00:50:38.719 --> 00:50:40.559 Most cases, yes, because you'll. 1047 00:50:40.480 --> 00:50:41.719 Run it off the charging system. 1048 00:50:41.760 --> 00:50:45.320 Now, okay, okay, So then that tells me that the 1049 00:50:45.400 --> 00:50:48.800 limp mode or the bad the bad performance of the 1050 00:50:48.840 --> 00:50:51.119 car coming off the line at two or three miles 1051 00:50:51.639 --> 00:50:54.320 you know, an hour. I mean, it tells me that 1052 00:50:54.400 --> 00:50:57.199 it wasn't the bad battery causing all those troubles. 1053 00:50:57.239 --> 00:51:00.039 That that's just my gut. I mean, I you know, who. 1054 00:50:59.840 --> 00:51:02.719 Know most likely you say it's something that happened at 1055 00:51:02.719 --> 00:51:03.559 the last point of refare. 1056 00:51:04.480 --> 00:51:06.480 Okay, anyway, thank you very much. 1057 00:51:06.559 --> 00:51:09.960 Jeffick Kimera transmission, As he said, he's buried with transmissions 1058 00:51:10.000 --> 00:51:13.920 right now. Hey, Jeff, why are people keeping cars longer? 1059 00:51:13.920 --> 00:51:15.559 Are transmissions just crappy? 1060 00:51:16.400 --> 00:51:19.000 No, people are keeping them longer. There's no two ways 1061 00:51:19.039 --> 00:51:20.719 about that. I mean, we're starting to see a little 1062 00:51:20.760 --> 00:51:21.639 bit papering off. 1063 00:51:21.719 --> 00:51:22.480 But you know, the the. 1064 00:51:23.000 --> 00:51:24.960 High cost of vehicles the last couple of years, and 1065 00:51:25.000 --> 00:51:30.239 they just the normal interest rates, it's encouraged people to 1066 00:51:30.320 --> 00:51:31.840 keep what they got as opposed to their place. 1067 00:51:33.079 --> 00:51:36.760 All right, so that's Jeffic Kimera Transmission Transmissions Denver dot 1068 00:51:36.840 --> 00:51:39.519 com three O three six nine three fourteen hundred more 1069 00:51:39.519 --> 00:51:48.519 coming right up, Go with a sure thing Denver's best 1070 00:51:48.599 --> 00:51:51.480 roofer Excel Roofing dot com. You don't pay a cent 1071 00:51:51.679 --> 00:51:58.480 until you're content. Time for an insurance checkup free, no obligation. 1072 00:51:58.519 --> 00:52:02.320 In comparison, call company insurance paying too much your coverage 1073 00:52:02.360 --> 00:52:05.000 at dozens of insurance companies find out now three all 1074 00:52:05.079 --> 00:52:06.199 three seven seven to one. 1075 00:52:06.320 --> 00:52:06.559 Help. 1076 00:52:06.760 --> 00:52:09.360 You'll think you're his only customer when you choose Frank 1077 00:52:09.440 --> 00:52:11.880 durand the real estate Man dot com to list your 1078 00:52:11.920 --> 00:52:15.039 home with Remax Alliance three all three nine two zero 1079 00:52:15.199 --> 00:52:21.199 sixteen twenty two. Tom Martino your Troubleshooter three all three 1080 00:52:21.239 --> 00:52:25.400 seven one three talk seven one three eight two five five. Okay, 1081 00:52:25.440 --> 00:52:29.639 so we're gonna get a comment about the battery issue 1082 00:52:29.639 --> 00:52:31.760 from someone, so let's go there and get that. 1083 00:52:32.159 --> 00:52:33.239 What is your comment? 1084 00:52:34.320 --> 00:52:34.519 Dan? 1085 00:52:36.679 --> 00:52:37.880 Hey Tom, this is Dan. 1086 00:52:37.920 --> 00:52:39.159 I'm up in Firestone. 1087 00:52:39.239 --> 00:52:44.719 Hey, listener, I had a similar problem with my wife's Mercedes, 1088 00:52:44.800 --> 00:52:47.719 and we chased this problem for about two months, and 1089 00:52:47.840 --> 00:52:49.599 believe it or not, it was the battery. 1090 00:52:49.679 --> 00:52:52.519 And what I was told, wow, is that with these 1091 00:52:52.599 --> 00:52:56.920 newer bars that are yeah, these newer cars that are 1092 00:52:57.000 --> 00:53:00.719 so dependent on electronics these days, that yeah, if the 1093 00:53:00.760 --> 00:53:06.239 battery voltage drops below whatever that particular vehicle is wanting 1094 00:53:06.280 --> 00:53:10.280 to read at all times, it'll cause weird problems like that, 1095 00:53:10.519 --> 00:53:14.559 just weird even driving issues things like that. She was 1096 00:53:14.599 --> 00:53:15.840 having issues where. 1097 00:53:17.000 --> 00:53:19.039 The throttle wouldn't respond correctly. 1098 00:53:19.159 --> 00:53:22.119 She would go into limp mode, like every six times 1099 00:53:22.159 --> 00:53:24.320 she would start the car, which is randomly going to 1100 00:53:24.440 --> 00:53:25.079 limp mode. 1101 00:53:25.480 --> 00:53:26.360 Weird weird things. 1102 00:53:26.440 --> 00:53:28.639 Replace the battery and it went completely away. 1103 00:53:29.519 --> 00:53:31.119 All right, Well, thank you very much. 1104 00:53:31.840 --> 00:53:32.199 Wow. 1105 00:53:32.519 --> 00:53:37.960 I just didn't realize it would do that anyway, So jeez, 1106 00:53:38.039 --> 00:53:40.719 I just market it. Does that surprise you at all? 1107 00:53:40.920 --> 00:53:42.159 I told you, I saw. 1108 00:53:42.000 --> 00:53:46.679 It all the time. Man, it was really crazy, huh. 1109 00:53:46.760 --> 00:53:50.079 I always kind of thought, like you, once the car started, 1110 00:53:50.159 --> 00:53:52.679 the alternator is doing everything. 1111 00:53:52.719 --> 00:53:56.000 But it's just simply not like that in newer cars. Okay, 1112 00:53:56.239 --> 00:53:58.840 three three seven, one, three eight two five, Ave go ahead. 1113 00:53:58.880 --> 00:54:02.920 I explained the little about Anna. Yeah, yeah, yeah, let's 1114 00:54:02.920 --> 00:54:05.320 bring yeah, let's let let's bring her up. I want 1115 00:54:05.320 --> 00:54:06.559 to give you a shout at it. 1116 00:54:07.119 --> 00:54:11.119 Okay, Hey, Anna, let me just say right right from 1117 00:54:11.119 --> 00:54:13.400 the start, I apologize for Mark. 1118 00:54:14.440 --> 00:54:16.519 What's what? 1119 00:54:16.519 --> 00:54:19.239 What's the matter if he offended you? I just I 1120 00:54:19.440 --> 00:54:20.920 just apologize. 1121 00:54:20.960 --> 00:54:21.159 Anna. 1122 00:54:21.239 --> 00:54:23.559 Let's let's get a fresh start. What's going on? 1123 00:54:26.239 --> 00:54:29.079 I'm sorry, I don't know what question you're asking me. 1124 00:54:29.320 --> 00:54:32.519 Tom Okay, Anna, you called us with a problem and 1125 00:54:32.559 --> 00:54:34.239 we want to help you if we can. 1126 00:54:34.559 --> 00:54:35.559 So what's going on? 1127 00:54:37.559 --> 00:54:39.280 So you want me to repeat that again? 1128 00:54:39.440 --> 00:54:41.559 Just real quick? Yeah, just real quick. 1129 00:54:42.280 --> 00:54:42.440 One. 1130 00:54:42.599 --> 00:54:45.519 You told me that I had spent forty minutes, which 1131 00:54:45.639 --> 00:54:48.400 was not true, So you really want me to repeat 1132 00:54:48.440 --> 00:54:48.920 out again? 1133 00:54:48.960 --> 00:54:52.039 Anna, here's what I want to know, just the basic problem. 1134 00:54:52.079 --> 00:54:53.800 I don't need to know each and every detail, the 1135 00:54:53.840 --> 00:54:54.679 basic problem. 1136 00:54:55.719 --> 00:54:59.840 Okay, So then don't come back. Don't respond back with oh, 1137 00:55:00.159 --> 00:55:03.519 spend forty minutes, because you're already asked me to repeat it. 1138 00:55:03.599 --> 00:55:07.280 But Anna, Anna, you were talking to Mark before and 1139 00:55:07.320 --> 00:55:11.719 he was very rude, and I'm talking to you now, Mark, 1140 00:55:12.320 --> 00:55:13.320 that was Mark. 1141 00:55:13.719 --> 00:55:15.480 I want you to make a note of that, it 1142 00:55:15.559 --> 00:55:16.280 was not Tom. 1143 00:55:16.559 --> 00:55:22.719 Okay, and sometimes now that sometimes Mark gets overly excited. 1144 00:55:22.800 --> 00:55:24.159 That's not true, Tom Marino. 1145 00:55:25.360 --> 00:55:27.000 Now anyway, what's going on? 1146 00:55:27.039 --> 00:55:29.199 Anna? 1147 00:55:30.000 --> 00:55:30.480 All right? 1148 00:55:30.719 --> 00:55:36.440 So no, Honestly, I just really don't think that companies 1149 00:55:36.480 --> 00:55:41.360 should be retaliating if I hire you, I hire a company, 1150 00:55:41.400 --> 00:55:45.599 which I did, yeah, you know, branching out Tree Service. 1151 00:55:45.760 --> 00:55:48.920 If I hire them as an individual and they see 1152 00:55:49.000 --> 00:55:54.280 a poor job, right, and then I try to contact them. 1153 00:55:54.320 --> 00:55:55.440 So this is what happened. 1154 00:55:55.719 --> 00:55:57.920 So you hired him and tried to contact him, then 1155 00:55:57.920 --> 00:55:58.519 you put up a. 1156 00:55:58.480 --> 00:56:04.119 Review right right to correct the issue. And what was 1157 00:56:04.199 --> 00:56:07.960 happening was I was not getting any response. Yeah, And 1158 00:56:08.000 --> 00:56:13.159 I think some of that was actually intentional, because he responded. 1159 00:56:13.599 --> 00:56:17.400 One of his responses was that if I don't cancel 1160 00:56:17.480 --> 00:56:21.280 the contract within forty eight hours, then I'm liable. So 1161 00:56:21.400 --> 00:56:24.599 I think part of that delay was actually to get 1162 00:56:24.639 --> 00:56:28.360 me not to cancel the contract so that I'm held liable. 1163 00:56:29.079 --> 00:56:32.400 I started to see through that, you know, and then 1164 00:56:32.760 --> 00:56:35.480 I was like, no, no, no, no, no, I'm trying to 1165 00:56:35.480 --> 00:56:39.360 cancel this contract so that I'm not held liable. 1166 00:56:39.480 --> 00:56:41.760 Boy, can I ask you something? What did you What 1167 00:56:41.800 --> 00:56:44.920 did they do wrong? Let's just just real quick, what 1168 00:56:45.000 --> 00:56:45.960 did they do wrong? 1169 00:56:48.679 --> 00:56:52.239 So when I reached out to them, the first thing 1170 00:56:52.440 --> 00:56:54.960 was they asked me they did a job for me 1171 00:56:55.079 --> 00:56:58.960 in Lakewood, Colorado, and I have a property in Lakewood, Colorado. 1172 00:56:59.039 --> 00:56:59.519 They do not. 1173 00:56:59.639 --> 00:57:02.079 I just need to know what they did wrong, okay. 1174 00:57:02.159 --> 00:57:05.400 So then they asked me for a review okay, and 1175 00:57:05.480 --> 00:57:08.280 they expected me to leave a review before the work 1176 00:57:08.440 --> 00:57:10.880 was done. And because I knew that I had three jobs, 1177 00:57:10.880 --> 00:57:13.639 I had signed up with them for three jobs, okay, 1178 00:57:14.119 --> 00:57:16.639 the first one that I did, and then after the 1179 00:57:16.679 --> 00:57:17.119 first one. 1180 00:57:17.199 --> 00:57:19.119 So what did they do wrong? Anna? 1181 00:57:19.320 --> 00:57:21.440 No, no, no, listen, I'm getting there. I'm getting there. 1182 00:57:21.800 --> 00:57:23.519 Well, you're going to get there in about an hour. 1183 00:57:23.719 --> 00:57:24.760 Now, I'm not. I'm not. 1184 00:57:25.239 --> 00:57:27.239 You are being rude, mister Marino. 1185 00:57:28.280 --> 00:57:29.760 I'm not going to get there in and out. If 1186 00:57:29.800 --> 00:57:33.039 you let me, I'll be there within minutes with. 1187 00:57:33.079 --> 00:57:34.679 This, okay, go ahead, go ahead. 1188 00:57:35.599 --> 00:57:39.800 So they asked me and I was like, no, My 1189 00:57:39.960 --> 00:57:43.320 understanding is that with Google you can only leave one review. 1190 00:57:43.400 --> 00:57:46.400 So I wanted to have this job done before I 1191 00:57:46.480 --> 00:57:49.920 leave a review. But I think that kind of rubbed 1192 00:57:50.000 --> 00:57:53.400 him wrong, as well as the fact that you know, 1193 00:57:53.559 --> 00:57:57.679 I actually got a quote to do his Google work 1194 00:57:58.119 --> 00:58:00.440 at the cheaper price, saving me to one hundred and 1195 00:58:00.559 --> 00:58:05.239 thirty dollars. Are you playing a violin, Mark? 1196 00:58:05.400 --> 00:58:06.039 Stop that? 1197 00:58:07.719 --> 00:58:10.079 Stop that? Are you playing a violin. 1198 00:58:10.800 --> 00:58:14.840 Oh, Mark, stop playing your violin. Stop strumming the violin. 1199 00:58:14.920 --> 00:58:16.960 There, that's Mark. 1200 00:58:17.760 --> 00:58:20.079 Yeah, that's Mark again, keep going. 1201 00:58:19.960 --> 00:58:22.920 Mark, stop it, I think Okay, Okay, okay. 1202 00:58:23.360 --> 00:58:27.960 Mark, okay, so back just talking to you, Mark, stop it. 1203 00:58:28.519 --> 00:58:28.840 Okay. 1204 00:58:28.920 --> 00:58:30.320 No, I'm listening. I'm listening. 1205 00:58:30.480 --> 00:58:32.320 But you said you were going to get there, and 1206 00:58:32.360 --> 00:58:34.079 I'm waiting for you to get what do they do? 1207 00:58:34.159 --> 00:58:37.760 I'm getting there because Mark started playing his little violin. 1208 00:58:38.519 --> 00:58:41.320 Okay, stop Mark, stop it? 1209 00:58:41.960 --> 00:58:48.960 So yeah, so when he was going to cut okay, 1210 00:58:49.199 --> 00:58:51.599 hold on, hold on, I got I gotta get myself 1211 00:58:51.599 --> 00:58:53.639 back to Okay, so. 1212 00:58:54.559 --> 00:58:58.880 Mark, Mark, Yes, all right, I'm not doing anything. 1213 00:58:59.719 --> 00:59:00.360 It's Mark. 1214 00:59:00.800 --> 00:59:01.159 Okay. 1215 00:59:01.599 --> 00:59:03.159 We gotta blame everything on Mark. 1216 00:59:03.320 --> 00:59:04.159 Yeah, exactly. 1217 00:59:05.079 --> 00:59:05.239 Yeah. 1218 00:59:05.400 --> 00:59:07.920 Mark is just yeah, okay. 1219 00:59:07.639 --> 00:59:10.159 It's one of those guys he is. 1220 00:59:10.280 --> 00:59:12.280 Okay, So let me tell my story because I don't 1221 00:59:12.280 --> 00:59:15.079 want you to quote me for taking ten hours of 1222 00:59:15.119 --> 00:59:20.280 your day. All right, So what had happened was, you know, 1223 00:59:20.920 --> 00:59:24.039 he was supposed to come out there, but you know, 1224 00:59:24.800 --> 00:59:29.559 I'm actually when I canceled because when I started to 1225 00:59:29.639 --> 00:59:32.079 see what was happening, I was like, okay, you know what, 1226 00:59:32.119 --> 00:59:34.159 I'm gonna listen to my God and I'm not gonna 1227 00:59:34.199 --> 00:59:36.880 do it, do this, I'm gonna cancel and I'm gonna 1228 00:59:36.880 --> 00:59:41.239 request my refund. But then what was happening was he 1229 00:59:41.440 --> 00:59:47.280 was delayed responding to my emails and trying to Yes, 1230 00:59:47.559 --> 00:59:51.199 I hear a sleeping noise, it's not Mark again. 1231 00:59:51.480 --> 00:59:53.519 Yes again, I'm sorry, yes. 1232 00:59:53.360 --> 00:59:56.280 Again, distractedly, but I'm gonna try to focus. 1233 00:59:56.719 --> 01:00:01.440 Yeah, please, Okay, So what you know? 1234 01:00:03.119 --> 01:00:05.800 So he was trying to drag this out? 1235 01:00:06.239 --> 01:00:07.840 What color shoes did he have? 1236 01:00:12.239 --> 01:00:13.880 Is that you asking that question? 1237 01:00:14.119 --> 01:00:14.320 No? 1238 01:00:14.320 --> 01:00:16.920 No, Anna, here's what he's joking about, and it's kind 1239 01:00:16.920 --> 01:00:19.360 of true. Now listen, and don't take me the wrong way. 1240 01:00:19.440 --> 01:00:23.320 I'm not Mark, but I'm thinking I just need to know. 1241 01:00:23.519 --> 01:00:26.239 I know you had other jobs going on, and you 1242 01:00:26.320 --> 01:00:28.440 probably didn't want to leave the bad review, but you 1243 01:00:28.519 --> 01:00:30.440 wanted You didn't want to leave a review at all 1244 01:00:30.559 --> 01:00:32.400 until they were done. But I just need to know 1245 01:00:32.840 --> 01:00:36.280 where where did everything go wrong? What was the first 1246 01:00:36.320 --> 01:00:37.159 sign of trouble? 1247 01:00:37.199 --> 01:00:39.199 Anna? I just need to know what went wrong? 1248 01:00:39.679 --> 01:00:40.880 Okay? 1249 01:00:40.119 --> 01:00:40.880 The first. 1250 01:00:42.119 --> 01:00:48.199 Sign of trouble was when I was like, Okay, I'm 1251 01:00:48.280 --> 01:00:51.800 just going to ignore that little violin going on because I. 1252 01:00:51.760 --> 01:00:54.960 Think go ahead, go ahead, Hey, that's not authorized. 1253 01:00:55.000 --> 01:00:57.719 That's an unauthorized violin because I don't I know it's 1254 01:00:57.760 --> 01:00:58.440 not coming from me. 1255 01:00:58.559 --> 01:01:00.440 Go ahead, Anna, Okay. 1256 01:01:01.679 --> 01:01:06.639 So the first sign of trouble was when I was like, okay, 1257 01:01:06.760 --> 01:01:09.880 this something is going on, was going wrong here. I 1258 01:01:09.920 --> 01:01:13.480 had already prepaid for a job, and I tryed to asking, 1259 01:01:13.840 --> 01:01:17.239 you know, for my refunds, and you could not respect 1260 01:01:17.519 --> 01:01:18.599 He would did. 1261 01:01:18.480 --> 01:01:21.320 You want a refund because he did not finish the 1262 01:01:21.440 --> 01:01:24.199 job or he did not start the job was. 1263 01:01:24.599 --> 01:01:27.159 Done because I have a peach tree, and if you 1264 01:01:27.239 --> 01:01:31.039 know anything about fruit trees, they have to be pulled 1265 01:01:31.800 --> 01:01:33.239 after they look Okay. 1266 01:01:32.960 --> 01:01:34.800 Hold on a second, I have to take a break 1267 01:01:34.840 --> 01:01:38.239 and then hold on, just hold on. So so what 1268 01:01:38.320 --> 01:01:40.360 I want to know though, did he do part of 1269 01:01:40.400 --> 01:01:42.239 the job. That's yes, sir, he did part of it. 1270 01:01:42.320 --> 01:01:42.840 He did a. 1271 01:01:42.800 --> 01:01:48.039 Perfect job for her in Lakewood. Then on her Denver house. 1272 01:01:48.119 --> 01:01:50.280 He was going to come out and do a job 1273 01:01:50.360 --> 01:01:54.159 for around four hundred and fifty dollars. Before he got 1274 01:01:54.199 --> 01:01:56.519 out the day he was supposed to come out, or 1275 01:01:56.599 --> 01:01:59.840 whenever it was in the future, she had another tree 1276 01:02:00.079 --> 01:02:04.480 company come out doing other work. While they were doing 1277 01:02:04.719 --> 01:02:08.599 other work, they said, hey, we can do that pruning 1278 01:02:08.679 --> 01:02:12.679 as well for only two hundred and twenty dollars, so 1279 01:02:12.760 --> 01:02:15.400 they were going to be a couple hundred dollars less 1280 01:02:15.840 --> 01:02:19.719 than this guy. She then calls up this guy and says, 1281 01:02:20.079 --> 01:02:21.639 can you match the price? 1282 01:02:22.079 --> 01:02:22.760 He says? 1283 01:02:22.840 --> 01:02:23.920 He says, no, I. 1284 01:02:23.880 --> 01:02:26.400 Can't match the price, And for the life of me, 1285 01:02:26.760 --> 01:02:32.920 that's all I know. Well that after an afarnana. 1286 01:02:32.079 --> 01:02:34.000 But that's pretty accurate right so far. 1287 01:02:34.480 --> 01:02:37.639 To add what you forgot to add was that when 1288 01:02:37.679 --> 01:02:41.639 he said that, I was like, Okay, i's a small business. 1289 01:02:41.679 --> 01:02:42.920 I'm going to respect you. 1290 01:02:43.280 --> 01:02:44.199 Here's what I want to know. 1291 01:02:44.519 --> 01:02:48.199 Did you want to did you want to cancel because 1292 01:02:49.320 --> 01:02:50.440 you got a better bid? 1293 01:02:52.159 --> 01:02:54.719 Black Friday is coming And for the adults in your 1294 01:02:54.760 --> 01:02:58.079 life who love the coolest toys, well there's something for 1295 01:02:58.119 --> 01:03:01.360 them this year too. 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That's 1309 01:03:46.400 --> 01:03:50.760 b A r t e sia n dot com slash cocktail. 1310 01:03:53.079 --> 01:03:53.719 Not at all? 1311 01:03:53.760 --> 01:03:56.840 Because I sent him an email afterwards dying. 1312 01:03:57.480 --> 01:03:59.079 Why did you want to cancel? 1313 01:03:59.360 --> 01:04:02.000 If he did a great job on the first property? 1314 01:04:02.039 --> 01:04:04.519 Why did you want to cancel on the second property? 1315 01:04:04.559 --> 01:04:07.320 Because he asked me to leave him or with you 1316 01:04:07.519 --> 01:04:10.239 before the job was done. 1317 01:04:10.440 --> 01:04:12.719 Yeah, well no, maybe he wanted you to leave a 1318 01:04:12.760 --> 01:04:16.800 review on the first job he did exactly. 1319 01:04:16.400 --> 01:04:19.639 Because you know with Google you can only review once. 1320 01:04:19.760 --> 01:04:23.920 Right, that's not true at all. It's not no, it 1321 01:04:24.039 --> 01:04:27.559 really isn't. Listen, Anna, where does it stand right now? 1322 01:04:27.559 --> 01:04:29.159 Do you want to re I got to take a break. 1323 01:04:29.360 --> 01:04:31.320 Do you want to refunder something? And that's what I 1324 01:04:31.360 --> 01:04:35.599 have to know we got more coming up on the 1325 01:04:35.679 --> 01:04:45.679 Troubleshooter Show. Go with a sure thing Denver's Best roofer 1326 01:04:45.800 --> 01:04:47.280 Excel Roofing dot com. 1327 01:04:47.360 --> 01:04:49.360 You don't pay a cent until you're content. 1328 01:04:52.719 --> 01:04:55.920 Time for an insurance check up free, no obligation in comparison, 1329 01:04:56.039 --> 01:04:59.599 call Compass Insurance. Pay too much your coverage at dozens 1330 01:04:59.599 --> 01:05:02.360 of Insuran companies find out now three O three seven 1331 01:05:02.440 --> 01:05:05.280 seven to one help. You'll think you're his only customer 1332 01:05:05.320 --> 01:05:07.559 when you choose Frank durand the real estate Man dot 1333 01:05:07.599 --> 01:05:10.880 com to list your home with Remax Alliance three oh 1334 01:05:10.960 --> 01:05:15.679 three nine two zero sixteen twenty two. Anna, I can 1335 01:05:15.719 --> 01:05:18.920 go back to you in a minute, but Ronda or 1336 01:05:19.000 --> 01:05:21.599 Gerald wants to talk about scammers. I want to make 1337 01:05:21.599 --> 01:05:24.559 sure we can we warn people Gerald's and I'll go 1338 01:05:24.599 --> 01:05:24.880 back to you. 1339 01:05:24.920 --> 01:05:26.199 Anna. What's going on? Gerald? 1340 01:05:28.920 --> 01:05:32.119 I've got one guy that keeps bugging me. This is 1341 01:05:32.320 --> 01:05:38.000 going on two months already about what I won one 1342 01:05:38.039 --> 01:05:44.639 point two million dollars in the tractor and gamble Las 1343 01:05:44.719 --> 01:05:46.599 Vegas Sweet Steaks. 1344 01:05:46.320 --> 01:05:48.599 And you don't believe it obviously. 1345 01:05:49.079 --> 01:05:55.679 Well, I gotta send eighteen hundred dollars for paralegal to. 1346 01:05:55.679 --> 01:05:58.559 Go over to paperwork with the irs. 1347 01:06:00.440 --> 01:06:05.320 Answer Tom's question, though, Gerald, you don't believe any of this, right, No? 1348 01:06:05.760 --> 01:06:08.440 And I told him it's a scam, it's a scam. 1349 01:06:08.519 --> 01:06:09.480 And what did he say? 1350 01:06:10.599 --> 01:06:11.960 This is two weeks. 1351 01:06:13.320 --> 01:06:13.559 Now. 1352 01:06:13.639 --> 01:06:17.440 He's calling from the I R S. That's what he says. 1353 01:06:18.719 --> 01:06:22.320 And he wants to settle this because the check is 1354 01:06:22.400 --> 01:06:26.679 over at the airport waiting to be delivered. 1355 01:06:26.760 --> 01:06:30.000 Hey, you know what, this is something where we should 1356 01:06:30.039 --> 01:06:33.960 take dragon and blindfold them because and and ear muff them, 1357 01:06:33.960 --> 01:06:37.199 because I should call this guy. But you know, no, 1358 01:06:38.199 --> 01:06:44.800 you know, technically I mean dragons, mister rule follower. 1359 01:06:45.119 --> 01:06:47.880 You know, mister dragon rule follower. 1360 01:06:48.639 --> 01:06:50.760 The FCC says you got to warn people when they 1361 01:06:50.800 --> 01:06:53.159 go on the air. However, they won't do anything about it. 1362 01:06:53.360 --> 01:06:55.599 Less, let's call the guy up and tell him he 1363 01:06:55.639 --> 01:06:58.639 won a prize on the radio. Then he can come 1364 01:06:58.639 --> 01:07:02.199 on to claim the prize. Then here's what I'm getting 1365 01:07:02.199 --> 01:07:05.239 at Ford. These scammers are not going to file a 1366 01:07:05.280 --> 01:07:08.559 complaint with the FCC. So Mark, can you call him 1367 01:07:08.960 --> 01:07:11.559 and block your cell phone or something and call him 1368 01:07:11.679 --> 01:07:13.360 and talk to him so we can hear you talking 1369 01:07:13.400 --> 01:07:16.039 to him. I hate to say this, Gerald, but you 1370 01:07:16.239 --> 01:07:19.760 must have They must have sensed a little bit of 1371 01:07:20.760 --> 01:07:24.599 gullibleness to say it nicely in you for them to 1372 01:07:24.679 --> 01:07:27.760 continue to pursue it. Not when he tells him straight 1373 01:07:27.800 --> 01:07:31.679 out he was gonna say something big mouth, go ahead. 1374 01:07:32.400 --> 01:07:35.440 Well no, I told him it was a scam, and 1375 01:07:35.519 --> 01:07:38.880 they keep coming back, and I says, I don't have 1376 01:07:39.039 --> 01:07:39.679 enough money. 1377 01:07:40.559 --> 01:07:43.559 Okay, why don't you just block his limber Jerald, But 1378 01:07:44.280 --> 01:07:45.679 they got a loan. 1379 01:07:45.639 --> 01:07:49.920 For me for I want to go after this guy. 1380 01:07:50.039 --> 01:07:54.320 Come on, man, all right, listen, give Kelly the guy's 1381 01:07:54.400 --> 01:07:57.280 name and phone number and she'll put it up and 1382 01:07:57.480 --> 01:07:59.400 I will try to call him on break. 1383 01:08:00.880 --> 01:08:04.000 No, call them on the air, Mark, Mark, call them 1384 01:08:04.000 --> 01:08:07.000 on you want to try to get them down, Marino. 1385 01:08:08.960 --> 01:08:09.519 What I want? 1386 01:08:09.840 --> 01:08:15.039 I gotta send them me uh uh, eighteen hundred dollars. 1387 01:08:15.119 --> 01:08:18.319 So I got Monopoly money. I'm going to put it 1388 01:08:18.359 --> 01:08:21.880 in an envelope and overnight it. 1389 01:08:21.880 --> 01:08:22.920 It was in. 1390 01:08:22.920 --> 01:08:26.399 Georgia where I had to send it. Now it's in 1391 01:08:26.800 --> 01:08:28.560 Las Vegas. I gotta send it. 1392 01:08:29.079 --> 01:08:31.880 Okay, hold on a second, Mark, let's let's try to 1393 01:08:31.920 --> 01:08:32.840 scam this sketchy. 1394 01:08:32.960 --> 01:08:33.279 I got you. 1395 01:08:33.600 --> 01:08:36.359 We got more coming up on The Troubleshooter Show. Three 1396 01:08:36.439 --> 01:08:39.000 zero three seven one three talks seven one three eight 1397 01:08:39.039 --> 01:08:40.640 two five five. By the way, let me give you 1398 01:08:40.680 --> 01:08:42.920 this one waterpros dot net. You know what I'm going 1399 01:08:43.000 --> 01:08:45.279 to say. You get the best water systems. You're in 1400 01:08:45.439 --> 01:08:48.840 special thirty one ninety five. That's three ninety five bucks. 1401 01:08:48.920 --> 01:08:51.680 That is a bargain. That is the whole house softener 1402 01:08:51.880 --> 01:08:56.399 and triple filter reverse osmosis. Now I'm serious here. Water 1403 01:08:56.560 --> 01:09:00.960 is critical to us. Use only good water for both plumbing, you, 1404 01:09:00.960 --> 01:09:04.079 your life, you're your your your laundry, everything. Okay, they 1405 01:09:04.119 --> 01:09:06.439 do it for thirty one ninety five. Plumbers can't touch 1406 01:09:06.479 --> 01:09:08.279 it for twelve grand or more. I'm telling you the 1407 01:09:08.319 --> 01:09:09.960 truth here. Three oh three eight. 1408 01:09:09.840 --> 01:09:13.439 Six two five five five four waterpros dot net. 1409 01:09:20.000 --> 01:09:23.239 Go with a sure thing Denver's best roofer Excel Roofing 1410 01:09:23.359 --> 01:09:26.000 dot com. You don't pay a cent until you're content 1411 01:09:26.920 --> 01:09:31.840 than time for an insurance check up free, no obligation. 1412 01:09:31.880 --> 01:09:35.680 In comparison, call Compass insurance paying too much your coverage 1413 01:09:35.720 --> 01:09:38.399 at dozens of insurance companies find out now three oh 1414 01:09:38.439 --> 01:09:40.920 three seven seven to one help. You'll think you're his 1415 01:09:41.079 --> 01:09:43.680 only customer when you choose Frank durand the Real estate 1416 01:09:43.720 --> 01:09:46.960 Man dot com to list your home with Remax Alliance 1417 01:09:47.199 --> 01:09:53.359 three oh three nine two zero sixteen twenty two him 1418 01:09:53.479 --> 01:09:56.359 Tom Martino here three O three seven one three talks 1419 01:09:56.359 --> 01:09:59.000 seven one three eight two five five eight eight eight. 1420 01:09:58.840 --> 01:09:59.439 Heating dot Com. 1421 01:09:59.520 --> 01:10:03.000 Don't forget the deep Clean forty five bucks. If you 1422 01:10:03.159 --> 01:10:05.760 need your furnace done, do it before the real cold 1423 01:10:05.800 --> 01:10:11.760 comes eight eight eight Heating dot Com. Now this issue, 1424 01:10:12.680 --> 01:10:13.800 who are we gonna take next? 1425 01:10:13.880 --> 01:10:14.079 Here? 1426 01:10:14.159 --> 01:10:16.800 Because let's finish up with the scammer. We tried to 1427 01:10:16.800 --> 01:10:19.800 get him on. I tried during the break. He actually 1428 01:10:19.840 --> 01:10:23.319 picked up. He goes by Officer. I want everyone to 1429 01:10:23.359 --> 01:10:25.439 call him. I want everyone to call him. 1430 01:10:25.439 --> 01:10:26.760 That's a really good idea. 1431 01:10:26.880 --> 01:10:29.680 Actually, all my YouTube morons, I want you to call 1432 01:10:29.760 --> 01:10:31.359 him and tell him he's won a prize. 1433 01:10:31.520 --> 01:10:35.640 Yeah, he's won a prize from WKRP in Cincinnati. 1434 01:10:35.720 --> 01:10:39.800 His name is Officer Michael Ross YEP two O two 1435 01:10:40.960 --> 01:10:44.800 nine seven to one fourteen ninety four. 1436 01:10:44.880 --> 01:10:46.239 Put it up on the chat. 1437 01:10:46.399 --> 01:10:50.079 Yeah, and don't hit any don't hit any prompts. After 1438 01:10:50.159 --> 01:10:53.479 the third prompt uh, he'll answer the phone, but he 1439 01:10:53.520 --> 01:10:55.840 won't answer it for us anymore. But tell him you 1440 01:10:55.880 --> 01:10:59.319 won a prize from a WKRP in Cincinnati and if 1441 01:10:59.359 --> 01:11:02.399 he if, if he calls the radio show at three 1442 01:11:02.560 --> 01:11:06.159 ZHO three Martino, he can have the chance of winning 1443 01:11:06.159 --> 01:11:07.399 one thousand dollars. 1444 01:11:08.439 --> 01:11:11.600 You know, why doesn't it let me copy? 1445 01:11:12.239 --> 01:11:12.640 I want to. 1446 01:11:12.840 --> 01:11:15.439 I don't know, but you didn't do anything wrong. Well, no, 1447 01:11:15.520 --> 01:11:18.920 I'm trying to copy it onto our chat and it won't. 1448 01:11:19.199 --> 01:11:21.439 It doesn't let you. Oh, there it is. Okay, there 1449 01:11:21.479 --> 01:11:26.359 he is, Officer Michael Ross. It's on our YouTube chat. Okay, 1450 01:11:26.800 --> 01:11:30.359 I do have Okay, So Gerald, we're gonna we're gonna 1451 01:11:30.399 --> 01:11:32.399 keep bugging this guy and figure out what we can do. 1452 01:11:32.520 --> 01:11:34.479 Let's go back to Ronda now, I mean, let's go 1453 01:11:34.560 --> 01:11:36.840 to Ronda now and get started on her problem with 1454 01:11:36.880 --> 01:11:39.159 a battery a two thousand and two Impalla. 1455 01:11:39.279 --> 01:11:40.319 Ronda, what's happening? 1456 01:11:41.680 --> 01:11:45.800 Yeah, Hi, Tom, I what's going on? Scatter brains should 1457 01:11:45.920 --> 01:11:48.640 only get a minute to get their story out. 1458 01:11:49.960 --> 01:11:51.600 I'll give you more than that. 1459 01:11:51.760 --> 01:11:53.560 No, No, we might be going to a break, but 1460 01:11:53.600 --> 01:11:55.319 I seriously want to get someone helping you. 1461 01:11:55.359 --> 01:11:56.640 What's going on with your Impala? 1462 01:11:57.359 --> 01:11:59.880 Well, we put a new battery on a starter in 1463 01:12:00.039 --> 01:12:02.399 and then we started it, and then when we went 1464 01:12:02.479 --> 01:12:06.600 to turn it off, the motor wouldn't turn off. Oh, 1465 01:12:06.840 --> 01:12:10.199 I could get the battery undone, but we couldn't. 1466 01:12:09.880 --> 01:12:12.199 Get what kind of car is it? It's a two 1467 01:12:12.239 --> 01:12:13.399 thousand and two Impala. 1468 01:12:13.840 --> 01:12:16.720 Wow, we should ask Kevin. Let's get hold on. We're 1469 01:12:16.720 --> 01:12:18.560 going to get an expert on Ronda. In fact, he 1470 01:12:18.600 --> 01:12:19.800 does electrical stuff. 1471 01:12:20.039 --> 01:12:20.840 But even if you. 1472 01:12:20.840 --> 01:12:23.479 Disconnected the battery, I don't think that would have stopped 1473 01:12:23.520 --> 01:12:26.199 the engine. You could have grabbed a hold of the 1474 01:12:26.239 --> 01:12:29.560 fan belt or something. I'm just kidding, Ronda. I'm just 1475 01:12:29.680 --> 01:12:33.680 kidding anyone listening. Okay, We're gonna call Kevin Caulkin from 1476 01:12:33.680 --> 01:12:37.359 Sheridan Auto Tech and see what he has to say. Well, 1477 01:12:37.479 --> 01:12:39.199 did you ever get it done? Or did it run 1478 01:12:39.239 --> 01:12:39.720 out of gas? 1479 01:12:39.800 --> 01:12:43.560 Or is it still running? 1480 01:12:44.039 --> 01:12:44.119 No? 1481 01:12:44.279 --> 01:12:47.119 Really, no, we got it. 1482 01:12:47.560 --> 01:12:50.720 We got it turned off. We were putting it in gear, 1483 01:12:50.880 --> 01:12:55.000 putting it back in park. Mess him with ignition switch? 1484 01:12:55.640 --> 01:12:56.159 How did you. 1485 01:12:56.159 --> 01:12:57.319 Finally get it off? 1486 01:12:59.039 --> 01:13:02.079 Black Friday? And for the adults in your life who 1487 01:13:02.159 --> 01:13:05.279 love the coolest toys, well there's something for them this 1488 01:13:05.399 --> 01:13:08.600 year too. 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That's b A R 1503 01:13:54.199 --> 01:13:57.640 T s I A N dot com slash cocktail. 1504 01:13:59.239 --> 01:14:00.720 It just. 1505 01:14:02.319 --> 01:14:02.560 Quit. 1506 01:14:02.880 --> 01:14:03.239 Sounds like. 1507 01:14:05.079 --> 01:14:06.479 I hope not broke. 1508 01:14:06.520 --> 01:14:08.399 It started smoking and everything. 1509 01:14:08.560 --> 01:14:12.319 Oh no, so wait, all you did was you put 1510 01:14:12.359 --> 01:14:15.239 in a new battery and a new starter. 1511 01:14:16.119 --> 01:14:17.159 God, what would do that? 1512 01:14:17.359 --> 01:14:17.479 Like? 1513 01:14:17.560 --> 01:14:20.560 Maybe if they the smoking could be from the starter 1514 01:14:20.720 --> 01:14:23.680 s illinoid if it never disengage the bendix. 1515 01:14:23.720 --> 01:14:24.600 But let's get one. 1516 01:14:24.439 --> 01:14:27.560 Of our experts on Yeah, those two thousand and two's 1517 01:14:28.239 --> 01:14:32.039 uh okay, So you hold on Rohnda and we'll get 1518 01:14:32.439 --> 01:14:34.279 Kevin on. I think Kevin should be the one if 1519 01:14:34.279 --> 01:14:36.279 we can get him on three oh three seven to 1520 01:14:36.319 --> 01:14:38.640 one three. Talk is our number, folks, three O three 1521 01:14:38.640 --> 01:14:42.479 seven three eight two five five. So Anna, Mark, did 1522 01:14:42.520 --> 01:14:44.079 you try to get this guy on the phone? 1523 01:14:44.079 --> 01:14:45.560 The other guy we are trying? 1524 01:14:45.640 --> 01:14:49.279 We have let me messages. Yes, okay. 1525 01:14:49.319 --> 01:14:52.720 Now let me explain something that I didn't explain before, 1526 01:14:52.880 --> 01:14:55.520 and that is when she hired this tree service. The 1527 01:14:55.600 --> 01:14:58.199 reason she gave him a bad review is because he 1528 01:14:58.279 --> 01:15:01.640 wanted a review on the first job, and she said, 1529 01:15:01.680 --> 01:15:04.720 we had two jobs to go, and when when he 1530 01:15:04.840 --> 01:15:07.399 kept forcing me for a review, I wanted a refund 1531 01:15:07.920 --> 01:15:10.520 and so but it coincidentally she got a lower bid 1532 01:15:10.560 --> 01:15:14.479 from somebody else. He said, coincidentally, Well that's what he said. 1533 01:15:14.520 --> 01:15:18.319 And then anyway, so then he started putting bad reviews 1534 01:15:18.399 --> 01:15:19.880 up about her rental business. 1535 01:15:20.319 --> 01:15:22.479 And that's where we are. I read her email. 1536 01:15:22.880 --> 01:15:24.640 So we'll come back to that and more on the 1537 01:15:24.640 --> 01:15:32.600 Troubleshooter Show. Go with a sure Thing Denver's Best Roofer 1538 01:15:32.720 --> 01:15:34.239 Excel roofing dot com. 1539 01:15:34.279 --> 01:15:38.439 You don't pay a cent until you're contenth. 1540 01:15:39.640 --> 01:15:43.199 Time for an insurance checkup free, no obligation comparison call 1541 01:15:43.319 --> 01:15:46.640 Compass Insurance paying too much your coverage at dozens of 1542 01:15:46.640 --> 01:15:49.319 insurance companies. Find out now three oh three seven to 1543 01:15:49.399 --> 01:15:52.199 seven to one help. You'll think you're his only customer 1544 01:15:52.239 --> 01:15:54.479 when you choose Frank durand the real estate Man dot 1545 01:15:54.520 --> 01:15:57.800 com to list your home with Remax Alliance three oh 1546 01:15:57.880 --> 01:16:03.039 three nine two zero sixteen twenty two. 1547 01:16:05.359 --> 01:16:06.199 Ripped off. 1548 01:16:07.640 --> 01:16:08.079 News. 1549 01:16:09.159 --> 01:16:10.680 Need advice so you don't have. 1550 01:16:12.880 --> 01:16:16.600 Come running just as fast as you can show. 1551 01:16:16.600 --> 01:16:20.960 Shooter's gonna help. Come man, This is. 1552 01:16:20.920 --> 01:16:22.239 The Troubleshooter Show. 1553 01:16:22.840 --> 01:16:27.800 Now, Tom Martino, Hi, Tom Martino here, Welcome to the show. 1554 01:16:27.920 --> 01:16:29.880 Three oh three seven. 1555 01:16:29.640 --> 01:16:32.239 One three talk three oh three seven one three eight 1556 01:16:32.279 --> 01:16:36.279 two five five. All right, what's going on in your life? 1557 01:16:36.680 --> 01:16:39.680 We are happy to serve you and to help you 1558 01:16:39.720 --> 01:16:43.560 if we can by solving problems, answering questions, and taking complaints. 1559 01:16:43.560 --> 01:16:48.199 This hour brought to you by Denver Region dot com. 1560 01:16:48.239 --> 01:16:51.520 Listen starting at about two hundred and fifty or seventy five. 1561 01:16:51.800 --> 01:16:53.760 It's under three hundred bucks. Man. 1562 01:16:54.640 --> 01:16:58.880 You can get weight loss drugs that are compounded and 1563 01:16:59.520 --> 01:17:03.239 save a ton of money from Denver Regen dot com. 1564 01:17:03.239 --> 01:17:05.000 Going into the holidays. You may want to do. 1565 01:17:05.000 --> 01:17:09.840 That also stem cell therapy including hair regeneration, and I 1566 01:17:09.880 --> 01:17:14.359 can attest to that Denverregen dot com. Let's keep going, Okay, 1567 01:17:14.479 --> 01:17:17.920 So Ronda has an issue with her battery. We got 1568 01:17:18.000 --> 01:17:22.279 Kevin Calkin on Sheridan Auto Tech Sheridan Auto Tech dot com, 1569 01:17:22.279 --> 01:17:24.520 by the way, and they they do electrical issues. 1570 01:17:24.560 --> 01:17:27.279 They also do pre buy inspections for used cars. 1571 01:17:28.039 --> 01:17:32.640 Three oh three, four five, five, seventy two forty two, Kevin, 1572 01:17:34.720 --> 01:17:38.680 I want to talk to you about this one. They 1573 01:17:38.880 --> 01:17:41.720 put a starter in a battery in a car, then 1574 01:17:41.760 --> 01:17:43.479 they started it. 1575 01:17:43.479 --> 01:17:44.439 It started up. 1576 01:17:44.399 --> 01:17:51.319 Fine, it ran fine, right, Rhonda? Right, so far, so good? 1577 01:17:51.399 --> 01:17:52.680 But then it wouldn't turn off? 1578 01:17:54.720 --> 01:17:55.760 And an alternator? 1579 01:17:56.239 --> 01:17:57.359 Right? You playing? 1580 01:17:57.439 --> 01:18:00.359 What did you replace? Exactly? I think she said starter, 1581 01:18:00.439 --> 01:18:00.760 but I. 1582 01:18:00.760 --> 01:18:01.319 Might be wrong. 1583 01:18:02.640 --> 01:18:08.199 Battery and starter? Why would that not turn off? 1584 01:18:08.239 --> 01:18:08.640 After do? 1585 01:18:08.760 --> 01:18:09.000 What? 1586 01:18:09.000 --> 01:18:11.079 What could what could you do wrong? 1587 01:18:11.199 --> 01:18:14.359 Putting in a battery and a starter that wouldn't allow 1588 01:18:14.439 --> 01:18:15.800 the car to turn off? 1589 01:18:19.560 --> 01:18:23.199 That's going, you know, unless something is touching power where 1590 01:18:23.199 --> 01:18:25.359 they had you know, there's multiple wires. Is this I 1591 01:18:25.640 --> 01:18:26.279 heard it earlier? 1592 01:18:26.319 --> 01:18:29.199 Was it a all or Chevy in two thousand and 1593 01:18:29.239 --> 01:18:29.840 two in power. 1594 01:18:31.079 --> 01:18:33.199 Yeah, so there's multiple wires, not a starter. 1595 01:18:34.359 --> 01:18:38.600 Yeah, but what what would that mean? The starter remained engaged. 1596 01:18:39.119 --> 01:18:41.960 Not necessarily if he's feeding back feeding to the ignition 1597 01:18:42.039 --> 01:18:44.479 switch or the ignition switch itself is no good. 1598 01:18:45.279 --> 01:18:48.199 But but what would that mean? Then it doesn't? So 1599 01:18:48.439 --> 01:18:50.359 how does a car turn off when you turn the 1600 01:18:50.439 --> 01:18:50.840 key off? 1601 01:18:50.880 --> 01:18:51.319 How does it? 1602 01:18:51.359 --> 01:18:53.960 What does it do when it's a switch that actually 1603 01:18:54.039 --> 01:18:55.760 killed the twelve vaults to the ignition? 1604 01:18:57.279 --> 01:19:00.560 Okay, without so it kills the twelve vaults from the ignition, 1605 01:19:00.720 --> 01:19:04.600 so even after it started, the ignition being generated by 1606 01:19:04.600 --> 01:19:07.720 the alternator and or or the spark is turned off. 1607 01:19:08.640 --> 01:19:12.960 Okay, all right, yeah, so either backfeeding from the starter, 1608 01:19:13.079 --> 01:19:16.680 they got a wire criss cross or a bout ignition switch, so. 1609 01:19:16.680 --> 01:19:20.960 It was basically just kept feeding voltage to the spark plug, 1610 01:19:21.359 --> 01:19:24.279 which kept feeding the combustion. 1611 01:19:24.720 --> 01:19:25.079 All right. 1612 01:19:25.119 --> 01:19:28.479 I got a question for RHNDA, why did you replace 1613 01:19:28.520 --> 01:19:29.720 the battery and the starter? 1614 01:19:30.439 --> 01:19:36.079 Good question, Well, the car had been sitting there and 1615 01:19:38.680 --> 01:19:43.560 we the battery was old, so so why they start 1616 01:19:43.920 --> 01:19:46.720 the battery and it didn't start? So we thought it 1617 01:19:46.760 --> 01:19:47.920 would be the starter? 1618 01:19:48.800 --> 01:19:51.760 Okay, Kevin, does that shed any light? 1619 01:19:51.880 --> 01:19:53.680 I mean, with that problem, I mean it could have 1620 01:19:53.720 --> 01:19:56.439 had an existing ignition switch problem. You have no history 1621 01:19:56.479 --> 01:19:59.399 on the car and so yeah. So I mean you 1622 01:19:59.399 --> 01:20:01.960 could just be all the problems one by one, which 1623 01:20:02.000 --> 01:20:02.880 is how it worked. 1624 01:20:03.039 --> 01:20:07.159 Yeah, that ignition switch is in the dash, it's not 1625 01:20:07.279 --> 01:20:10.199 on the steering column, so it's going to be a run. 1626 01:20:10.439 --> 01:20:13.600 How long did the car run until it stopped? And 1627 01:20:13.680 --> 01:20:15.199 where did the smoke come out of? 1628 01:20:15.479 --> 01:20:18.359 Well, first of all, tell Kevin how you got it stopped. 1629 01:20:18.479 --> 01:20:19.680 That's really important. 1630 01:20:20.399 --> 01:20:24.720 It's harsh putting it in gear, trying to turn the 1631 01:20:24.720 --> 01:20:31.239 ignition switch back and forth and it started smoking and 1632 01:20:31.279 --> 01:20:31.800 then quit. 1633 01:20:32.680 --> 01:20:34.520 How long did it run before it smoked? 1634 01:20:35.640 --> 01:20:39.359 I would say it was running five minutes. 1635 01:20:39.920 --> 01:20:45.960 Oh, could you tell where the smoke came from? 1636 01:20:46.000 --> 01:20:47.000 Just under the hood or what? 1637 01:20:48.199 --> 01:20:50.600 Yeah, the hood under the hood for Yeah, we had 1638 01:20:50.600 --> 01:20:58.600 the hood open because we were Yeah, what's crazy. 1639 01:21:00.720 --> 01:21:03.800 I'm afraid to start it again because if it doesn't stop, 1640 01:21:04.000 --> 01:21:05.399 I don't sure. 1641 01:21:06.279 --> 01:21:09.199 I'm afraid to start it again. So I'm in a dilemma. 1642 01:21:09.479 --> 01:21:11.279 You could just pull you can just pull a relay 1643 01:21:11.399 --> 01:21:13.760 or something up under the hood to shut it off. 1644 01:21:14.840 --> 01:21:17.680 Get it towed to somebody like Kevin for God's sake. 1645 01:21:18.840 --> 01:21:21.640 Yeah, I think that's what we'll have to do. 1646 01:21:21.840 --> 01:21:23.880 Well, yeah, I mean imagine if it gets worse. 1647 01:21:25.399 --> 01:21:27.239 Yeah, you don't want to give any more damage to it? 1648 01:21:28.399 --> 01:21:28.880 For sure? 1649 01:21:29.560 --> 01:21:30.520 Where do you live. 1650 01:21:32.279 --> 01:21:33.239 Or damas. 1651 01:21:34.960 --> 01:21:40.680 We're close, we're likely Kevin. I know that, and thank 1652 01:21:40.720 --> 01:21:41.319 you very much. 1653 01:21:41.520 --> 01:21:44.399 I know that you do inspections sometimes when people have 1654 01:21:44.439 --> 01:21:48.680 a problem, yep, do you I just want to get 1655 01:21:48.680 --> 01:21:50.319 to say, because I did get a text. It wasn't 1656 01:21:50.319 --> 01:21:53.199 a complaint, it was a question sure, because they were 1657 01:21:53.279 --> 01:21:55.800 quoted a price on something they wanted you to look at. 1658 01:21:56.840 --> 01:21:59.720 When do they get free diagnostics? Sometimes you do that 1659 01:22:00.119 --> 01:22:01.439 and I don't like I said, I don't mean to 1660 01:22:01.439 --> 01:22:02.920 put you on the spot because you don't have to 1661 01:22:02.960 --> 01:22:05.279 get free diagnostics to anyone if you don't want to. 1662 01:22:05.680 --> 01:22:08.439 But when do you do free diagnostics? 1663 01:22:08.920 --> 01:22:12.319 Well, we'll pull codes for free, you know, well to 1664 01:22:12.640 --> 01:22:14.479 let them know what we think we need to do, 1665 01:22:14.760 --> 01:22:16.920 you know, give them a good idea before we spend it. 1666 01:22:16.960 --> 01:22:19.399 But if they come in and say, hey, you know, 1667 01:22:19.720 --> 01:22:22.279 my air conditioner's not working, or my heater's not working, 1668 01:22:22.560 --> 01:22:25.880 or I have this intermittent problem or that, what do 1669 01:22:25.920 --> 01:22:27.279 you do if there's no code? 1670 01:22:27.319 --> 01:22:28.159 I mean, what do you do. 1671 01:22:29.079 --> 01:22:31.359 Well, that's where you know, the experience comes in, and 1672 01:22:31.399 --> 01:22:33.680 then the experience text they know where to start looking, 1673 01:22:33.840 --> 01:22:34.800 you know, and they start checking. 1674 01:22:34.920 --> 01:22:36.720 But it's not But but do you do? 1675 01:22:36.760 --> 01:22:38.319 You do just a few minutes? 1676 01:22:38.359 --> 01:22:41.840 I mean, in other words, what about the diagnostic issue 1677 01:22:41.880 --> 01:22:43.159 if they made an appointment or something. 1678 01:22:43.720 --> 01:22:45.640 Is there a basic charge or how does it work? 1679 01:22:45.720 --> 01:22:45.920 Yeah? 1680 01:22:46.000 --> 01:22:48.279 Ninety percent of the time we can tell them if 1681 01:22:48.279 --> 01:22:50.760 it's going to be an inspection for free, or we're 1682 01:22:50.800 --> 01:22:52.680 going to need one two or three hours. 1683 01:22:52.399 --> 01:22:54.359 To look okay, got it, got it, got it. 1684 01:22:54.319 --> 01:22:55.000 From part of car. 1685 01:22:55.119 --> 01:22:58.119 But they'll have that info before we start that stuff, like. 1686 01:22:58.079 --> 01:23:00.640 If someone comes in and their brakes or I mean, 1687 01:23:00.720 --> 01:23:02.159 that's a free deal, right. 1688 01:23:02.279 --> 01:23:04.479 That's an inspection, that's free okay. 1689 01:23:04.720 --> 01:23:08.399 Okay, yes, all right, that's shared an auto tech. Again, 1690 01:23:09.520 --> 01:23:12.399 I can't say talking about them three h three four 1691 01:23:12.479 --> 01:23:18.560 or five five, seventy two forty two and Mark has 1692 01:23:18.600 --> 01:23:21.680 an issue we'll take after the break on car rebates 1693 01:23:21.760 --> 01:23:22.600 and I have a you. 1694 01:23:22.600 --> 01:23:24.720 Still got I have some texts? 1695 01:23:25.119 --> 01:23:28.920 Wait, I have some texts for Gravina. You guys say 1696 01:23:28.920 --> 01:23:31.039 you have fifty lines of windows. Okay, now are they 1697 01:23:31.119 --> 01:23:34.239 fifty different brands or different lines within brands or what 1698 01:23:34.399 --> 01:23:35.239 somebody wants to know. 1699 01:23:35.880 --> 01:23:39.439 Yeah, it's more like lines. They're not fifty brands. 1700 01:23:39.800 --> 01:23:40.880 Okay, that's good. 1701 01:23:40.960 --> 01:23:44.159 About how many brands do you have, I'd say probably. 1702 01:23:43.800 --> 01:23:47.039 Like twelve to fifteen, and then each brand has you know, 1703 01:23:47.079 --> 01:23:50.479 anywhere from like one to maybe five or six per. 1704 01:23:51.079 --> 01:23:52.920 Okay, got it. No, that's good. 1705 01:23:53.159 --> 01:23:58.239 Now someone has a rental and they said, in their words, 1706 01:23:58.279 --> 01:24:02.159 they don't give a damn about it. Right, I'm not 1707 01:24:02.359 --> 01:24:05.359 suggesting you do garbage or you want to, but what 1708 01:24:05.479 --> 01:24:07.520 would you do if you had a rental? 1709 01:24:07.960 --> 01:24:08.479 Seriously? 1710 01:24:08.720 --> 01:24:11.159 Yeah, I mean it just depends on you know, the 1711 01:24:11.159 --> 01:24:15.239 there's some upper scale rentals and there's some lower scale rentals. 1712 01:24:15.239 --> 01:24:17.439 I mean to be honest, So I mean it really just. 1713 01:24:17.600 --> 01:24:19.079 Do you have cheap windows? 1714 01:24:19.119 --> 01:24:21.760 Oh yeah, we have everything everything from bottom of the 1715 01:24:21.800 --> 01:24:24.600 barrel stuff like that. If you really want to just hey, 1716 01:24:24.680 --> 01:24:26.239 let's let's get it. I'm going to rent it for 1717 01:24:26.239 --> 01:24:27.520 two years and I'm going to sell it. 1718 01:24:27.640 --> 01:24:28.399 Sure. Yeah. 1719 01:24:28.520 --> 01:24:30.319 Or if hey, you know, I got a great one 1720 01:24:30.319 --> 01:24:32.560 down in Castle Pines that I'm going to rent out 1721 01:24:32.560 --> 01:24:34.800 for ten thousand dollars a month, whatever you. 1722 01:24:34.720 --> 01:24:35.800 Want, all right. 1723 01:24:35.840 --> 01:24:38.319 And one other this comes from my Google. 1724 01:24:38.600 --> 01:24:40.760 And by the way, people, if you want to text 1725 01:24:40.800 --> 01:24:43.119 me on the Google, it's seven four seven. 1726 01:24:43.000 --> 01:24:44.880 Nine nine nine fifty two eighty. 1727 01:24:45.119 --> 01:24:47.159 I got to remind people that because it's not as 1728 01:24:47.439 --> 01:24:51.520 it's not as advertised of course as the iHeart short code, 1729 01:24:51.680 --> 01:24:54.520 which is five seven seven thirty nine. Put Tom in 1730 01:24:54.560 --> 01:24:57.039 that one, but on this one you don't have to 1731 01:24:57.039 --> 01:24:58.840 put Tom. It comes right to me seven four seven 1732 01:24:58.920 --> 01:25:01.800 nine nine nine fifty two eight. So somebody wants to 1733 01:25:01.800 --> 01:25:04.640 know if there are any rebates, energy rebates or anything 1734 01:25:04.640 --> 01:25:06.840 available for high efficiency windows. 1735 01:25:07.159 --> 01:25:11.279 There are, and that the the rebates are a lot 1736 01:25:11.319 --> 01:25:14.640 different and especially changing in the year too. A lot 1737 01:25:14.640 --> 01:25:16.520 of them are energy Star and the way that energy 1738 01:25:16.560 --> 01:25:20.079 Star works with windows, and even you know, washing machines 1739 01:25:20.119 --> 01:25:23.880 and all that stuff change usually per year. But depending 1740 01:25:23.920 --> 01:25:26.279 on how good of a window you buy depends on 1741 01:25:26.319 --> 01:25:27.960 how good of a rebate you can get. 1742 01:25:28.680 --> 01:25:31.640 What's an idea of the best rebate right now? 1743 01:25:32.119 --> 01:25:34.119 You know, i'd have to We have one person that 1744 01:25:34.199 --> 01:25:36.399 I know that went full bore, and I think it 1745 01:25:36.479 --> 01:25:39.560 was probably somewhere around seventy eight hundred if I remember, 1746 01:25:39.600 --> 01:25:41.960 but I'm a little mistaken. But usually every year is 1747 01:25:42.000 --> 01:25:44.880 two fifty three p fifty somewhere on there you. 1748 01:25:46.600 --> 01:25:49.079 Okay, so we got more coming up On the Troubleshooter 1749 01:25:49.119 --> 01:25:50.399 Show three ZHO three seven. 1750 01:25:50.279 --> 01:25:52.239 One three eight two five five. 1751 01:25:57.680 --> 01:26:00.520 Go with a sure thing Denver's Best roof of Excel 1752 01:26:00.600 --> 01:26:01.640 Roofing dot com. 1753 01:26:01.680 --> 01:26:03.680 You don't pay a cent until you're content. 1754 01:26:07.039 --> 01:26:10.600 Time for an insurance checkup free no obligation comparison call 1755 01:26:10.720 --> 01:26:14.039 Compass Insurance Paying too much your coverage at dozens of 1756 01:26:14.039 --> 01:26:16.720 insurance companies find out now three oh three seven to 1757 01:26:16.800 --> 01:26:19.600 seven to one help. You'll think you're his only customer 1758 01:26:19.640 --> 01:26:21.880 when you choose Frank durand the real estate Man dot 1759 01:26:21.920 --> 01:26:25.199 com to list your home with Remax Alliance three all 1760 01:26:25.279 --> 01:26:30.399 three nine two zero sixteen twenty two. Hi Tom Martino, 1761 01:26:30.600 --> 01:26:34.479 your troubleshooter three O three seven one three talks seven 1762 01:26:34.520 --> 01:26:38.000 one three eight two five five. Deputy Chopper, Tell me 1763 01:26:38.039 --> 01:26:43.119 about uh, Tell me about k What happened was she 1764 01:26:43.359 --> 01:26:47.600 Champion windows installed in March and there were no screens, 1765 01:26:48.560 --> 01:26:51.680 and she was pissed off and wanted screens, so you 1766 01:26:51.760 --> 01:26:53.640 took it over. They promised they were going to get 1767 01:26:53.720 --> 01:26:56.359 them done as soon as possible. By the way, Champion 1768 01:26:56.399 --> 01:26:58.600 is one of the most dreadful companies known to man 1769 01:26:58.680 --> 01:27:01.119 right now. They went from here it is zero after 1770 01:27:01.159 --> 01:27:04.239 a big equity company took them over. And I'm sorry 1771 01:27:04.239 --> 01:27:06.199 to insult them, but it's the truth. We've had more 1772 01:27:06.199 --> 01:27:09.000 complaints about them than any other home improvement company. 1773 01:27:09.680 --> 01:27:10.399 So go ahead. 1774 01:27:10.439 --> 01:27:13.239 What's going on, k And what's going on Chopper? 1775 01:27:14.479 --> 01:27:17.399 Tom. They promised that they would be out the first 1776 01:27:17.399 --> 01:27:19.640 week in November. They had her screens. 1777 01:27:20.039 --> 01:27:21.840 The guy called and said, well, all. 1778 01:27:21.720 --> 01:27:24.279 The screens and the trucks don't have any names on them, 1779 01:27:24.600 --> 01:27:26.720 so we're going to take them back and we'll get 1780 01:27:26.760 --> 01:27:29.880 back with you. I'm so tired of this from Champion. 1781 01:27:30.279 --> 01:27:32.399 I think I heard Nick say that they would do 1782 01:27:32.560 --> 01:27:34.000 three windows or something. 1783 01:27:34.479 --> 01:27:35.640 But if they don't get. 1784 01:27:35.479 --> 01:27:40.479 This lady their screens by March next year because she 1785 01:27:40.600 --> 01:27:44.079 lost the entire summer. I will pay for three screens. 1786 01:27:44.680 --> 01:27:46.840 And if Nick could just tell me if they will 1787 01:27:46.880 --> 01:27:48.920 do it, or any other company he knows that it 1788 01:27:48.960 --> 01:27:49.680 makes screens. 1789 01:27:50.319 --> 01:27:53.640 But I feel sorry, you know, Champion, honest to god, 1790 01:27:54.000 --> 01:27:56.039 Champions should be ashamed of themselves. 1791 01:27:56.239 --> 01:27:58.960 She should take them to small claims court. That's what 1792 01:27:59.000 --> 01:27:59.439 I would do. 1793 01:28:00.439 --> 01:28:04.680 Mark. She's she's always than me and Tom Oh my god, 1794 01:28:04.760 --> 01:28:06.760 how is she moving you? 1795 01:28:07.479 --> 01:28:10.319 He's not docs age, Hey. 1796 01:28:10.960 --> 01:28:13.680 She's docs age. Holy? 1797 01:28:14.479 --> 01:28:16.920 Yeah, I mean the screen. 1798 01:28:17.760 --> 01:28:19.520 You know what we have to do when Doc comes 1799 01:28:19.520 --> 01:28:21.880 to work, we have to make them fog a mirror. 1800 01:28:22.239 --> 01:28:24.439 So we don't because we don't want to have to 1801 01:28:24.479 --> 01:28:27.079 carry him out. So he has to fog a mirror. 1802 01:28:27.600 --> 01:28:30.720 And and if if he makes fog, we know he's 1803 01:28:30.800 --> 01:28:38.359 good to go. And Chopper, listen, man, seriously, this sucks. 1804 01:28:38.800 --> 01:28:39.760 Who have you talked to? 1805 01:28:39.920 --> 01:28:41.359 I want to give out the number? Who have you 1806 01:28:41.399 --> 01:28:42.319 talked to a Champion? 1807 01:28:43.159 --> 01:28:46.159 You get a different person from like news. 1808 01:28:46.199 --> 01:28:50.399 They're horrible, man, they're the worst company people. I am 1809 01:28:50.439 --> 01:28:56.920 telling you, do not use Champion. It's that easy. Not 1810 01:28:57.760 --> 01:29:01.239 that's my opinion. And Mark, we're seeing it on some 1811 01:29:02.000 --> 01:29:05.880 call after call after call after call after call after call. Hey, 1812 01:29:06.239 --> 01:29:08.600 I want to know something and I don't care. I 1813 01:29:08.680 --> 01:29:11.640 want to ask them. We got Gravina on. Do you 1814 01:29:11.680 --> 01:29:14.239 guys get a lot of calls after someone call Champion? 1815 01:29:15.600 --> 01:29:15.920 We do? 1816 01:29:16.520 --> 01:29:19.479 You know, we don't fix other people's stuff, but yeah, 1817 01:29:19.520 --> 01:29:19.960 we get. 1818 01:29:19.840 --> 01:29:21.880 But it's unfortunate, isn't it. 1819 01:29:21.880 --> 01:29:24.920 It's very unfortunate you know in this case. You know, 1820 01:29:24.960 --> 01:29:26.920 I mean there's a place called Metro Screenworks that I 1821 01:29:26.920 --> 01:29:29.520 think is a mobile site that we refer people to. 1822 01:29:30.000 --> 01:29:32.359 I haven't personally used them, but we've never heard really 1823 01:29:32.399 --> 01:29:34.319 eating bad. But they'll go out to the house, measure it, 1824 01:29:34.720 --> 01:29:36.560 build them on site from what I understand, and get 1825 01:29:36.560 --> 01:29:37.159 them in there for you. 1826 01:29:37.319 --> 01:29:38.640 Oh that's perfect. 1827 01:29:39.560 --> 01:29:43.359 I have a question. Yeah, thank you, chopper. I have 1828 01:29:43.399 --> 01:29:46.479 a question for you guys. Does Gravinas go to Baily 1829 01:29:47.359 --> 01:29:51.039 of course? Yes, Okay, where do you go? Give me 1830 01:29:51.039 --> 01:29:52.319 your north, southeast and west. 1831 01:29:52.520 --> 01:29:54.399 Yeah, so it will go pretty much all the way 1832 01:29:54.439 --> 01:29:57.960 up to Vail Fort Collins, out the Lineman and down 1833 01:29:58.000 --> 01:29:58.920 to about the springs. 1834 01:29:59.600 --> 01:30:00.720 Oh, very cool. 1835 01:30:00.760 --> 01:30:04.560 Now, next question, will you replace one, two or three 1836 01:30:04.600 --> 01:30:06.720 windows or does it have to be the whole house. 1837 01:30:07.199 --> 01:30:09.119 We'll replace one window if that's what's needed. 1838 01:30:10.359 --> 01:30:10.720 Okay. 1839 01:30:11.840 --> 01:30:14.399 Black Friday is coming. And for the adults in your 1840 01:30:14.439 --> 01:30:17.760 life who love the coolest toys, well there's something for 1841 01:30:17.800 --> 01:30:21.039 them this year too. 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That's 1855 01:31:06.079 --> 01:31:09.600 b A r T s i a n dot com 1856 01:31:09.640 --> 01:31:10.439 slash cocktail. 1857 01:31:11.319 --> 01:31:13.439 Hey, we're hoping to get people even if they have 1858 01:31:13.560 --> 01:31:16.119 one right now that they like it so much, they're 1859 01:31:16.119 --> 01:31:17.279 going to want to continue to do it. 1860 01:31:17.439 --> 01:31:21.239 And you also do commercial stuff right depending on the commercial. 1861 01:31:21.520 --> 01:31:24.479 Let's say like a convenience store that's got those big windows, 1862 01:31:24.520 --> 01:31:25.640 I mean, do you do stuff like that. 1863 01:31:25.720 --> 01:31:26.760 Or no, that's storefront. 1864 01:31:26.800 --> 01:31:27.560 We will not do that. 1865 01:31:27.600 --> 01:31:28.319 No storefront. 1866 01:31:28.439 --> 01:31:31.199 No commercial for me is like an apartment complex but 1867 01:31:31.279 --> 01:31:34.680 there's still residential windows, but it's a multifamily. 1868 01:31:34.039 --> 01:31:36.520 Got it all right? Cool? Back to Anna. 1869 01:31:37.680 --> 01:31:39.199 Now, Anne, I'm sorry for the weight I had to 1870 01:31:39.199 --> 01:31:41.960 take some people who have been waiting. So where we 1871 01:31:42.039 --> 01:31:45.000 left it with Anna is and I read her email, 1872 01:31:45.239 --> 01:31:48.319 so I do know your story, Anna, and the story 1873 01:31:48.439 --> 01:31:51.199 is she was frustrated with this company because he was 1874 01:31:51.199 --> 01:31:55.119 pushing her for reviews but he hadn't finished the jobs yet, 1875 01:31:55.359 --> 01:31:57.560 and she wanted to wait because she thought she could 1876 01:31:57.600 --> 01:32:00.560 only put in one review even though the first job 1877 01:32:00.640 --> 01:32:03.279 was done correctly, she had two to go, and when 1878 01:32:03.319 --> 01:32:04.279 she refused to do. 1879 01:32:05.800 --> 01:32:06.760 Did a poor review. 1880 01:32:06.760 --> 01:32:06.960 Though. 1881 01:32:07.000 --> 01:32:10.039 Now here's what I don't understand. And Ronda, I mean, 1882 01:32:10.039 --> 01:32:11.560 excuse me, if you could just help me. 1883 01:32:12.079 --> 01:32:12.399 Anna. 1884 01:32:12.520 --> 01:32:14.880 I mean not to go back over the whole story, 1885 01:32:14.880 --> 01:32:16.800 but I have a very quick question, and that is, 1886 01:32:17.279 --> 01:32:19.560 if they did one job fine, and they were in 1887 01:32:19.600 --> 01:32:22.479 the middle of the second job and he wanted you 1888 01:32:22.560 --> 01:32:24.920 to do a review and you disagreed on that, why 1889 01:32:24.960 --> 01:32:27.880 did you give them a bad review? That's the part 1890 01:32:27.920 --> 01:32:31.159 I don't understand. Why not just do no review at all? 1891 01:32:31.239 --> 01:32:32.880 Why did you do a bad review? 1892 01:32:37.720 --> 01:32:45.600 Okay? Are you there? Anna? He's gone? Okay, you know what. 1893 01:32:46.159 --> 01:32:47.680 I think She's part of the four. 1894 01:32:47.600 --> 01:32:49.199 B movement as well, but I'm. 1895 01:32:49.079 --> 01:32:51.880 Not Actually I don't want I don't want to take 1896 01:32:51.880 --> 01:32:55.039 it again. Okay, I don't want to take it again. 1897 01:32:55.359 --> 01:32:57.720 I'm marking this closed. 1898 01:32:57.279 --> 01:33:00.319 With D put it under the lament category. 1899 01:33:00.720 --> 01:33:03.760 Do not let her take I do has a comment, 1900 01:33:04.680 --> 01:33:08.399 Bruce has a comment on Champion windows. 1901 01:33:08.399 --> 01:33:09.840 Go ahead, Bruce, what's your comment? 1902 01:33:11.560 --> 01:33:12.560 And Tom appreciate this. 1903 01:33:13.199 --> 01:33:16.079 He we had talked earlier concerning my complaints of wind 1904 01:33:16.159 --> 01:33:18.520 whistling windows we. 1905 01:33:18.520 --> 01:33:19.520 Live out on the planes. 1906 01:33:20.479 --> 01:33:22.119 They came, took the trim off. 1907 01:33:22.439 --> 01:33:24.920 Now was this Champion? Was this Champion? 1908 01:33:25.239 --> 01:33:25.359 Was? 1909 01:33:26.000 --> 01:33:29.319 Yes, it was the Champion windows. We talked six eight 1910 01:33:29.359 --> 01:33:32.279 months ago, you and I did concerning Yes, they finally 1911 01:33:32.319 --> 01:33:35.960 came out, did do a little bit wary work, opened 1912 01:33:36.039 --> 01:33:38.439 up the existing trim that was on there, and we 1913 01:33:38.520 --> 01:33:42.199 found gaps of where they weren't sealed, they weren't phoned in. 1914 01:33:43.159 --> 01:33:46.199 They proceeded to fix three of the windows out of 1915 01:33:46.239 --> 01:33:51.359 the No. Nine and didn't bother with the rest. Touched 1916 01:33:51.359 --> 01:33:54.520 a couple pieces of cocking up and left and this 1917 01:33:54.720 --> 01:34:00.760 was Two Champion supervisors in Champion window trucks came. I'm Elizabeth, 1918 01:34:00.880 --> 01:34:06.199 I think up to our place in Watkins, you. 1919 01:34:06.159 --> 01:34:09.439 Know, at one point, going back what's probably been eight 1920 01:34:09.600 --> 01:34:13.039 nine years now, we ever got complaints on him. Then 1921 01:34:13.079 --> 01:34:15.680 when that equity company came in, and I want to 1922 01:34:15.720 --> 01:34:17.000 say this for a lot of people. 1923 01:34:16.800 --> 01:34:19.840 There were two things that happened. Paul Bono, Yeah he 1924 01:34:19.880 --> 01:34:20.399 got left. 1925 01:34:20.520 --> 01:34:21.359 Yep, he's gone. 1926 01:34:22.279 --> 01:34:25.880 And when he left it started a little but then 1927 01:34:26.479 --> 01:34:30.680 they closed the factory here and then they were purchased 1928 01:34:30.680 --> 01:34:33.399 by some private equities. 1929 01:34:33.000 --> 01:34:38.079 Who also bought about ten other little window companies. So 1930 01:34:38.600 --> 01:34:40.640 what I wanted to tell people, though there's a lot 1931 01:34:40.640 --> 01:34:43.119 of brands out here, I'll use one right now, Don's 1932 01:34:43.159 --> 01:34:47.279 garage Doors. Tom, you knew Don personally for a long time. 1933 01:34:47.640 --> 01:34:49.079 It's the same purchase. 1934 01:34:48.840 --> 01:34:51.840 By He was purchased by a private equity. 1935 01:34:51.600 --> 01:34:54.800 Firm, a private equity firm that also purchased probably ten 1936 01:34:54.920 --> 01:34:59.159 or twelve other smaller garage door companies around here. A 1937 01:34:59.159 --> 01:35:01.520 lot of times people well don't realize you're dealing with 1938 01:35:01.600 --> 01:35:05.119 one conglomerate, but you're thinking of the name the person 1939 01:35:05.199 --> 01:35:08.520 that did actually start the business and cared about it. 1940 01:35:08.600 --> 01:35:11.199 I mean to me, it's remarkable how these things happen. 1941 01:35:12.199 --> 01:35:14.880 Yeah, and you know, to Don's defense, I guess he 1942 01:35:14.920 --> 01:35:16.319 wanted to you know you wanted to retire. 1943 01:35:16.680 --> 01:35:19.159 Yeah, there's nothing, there's nothing wrong with it. But I'm 1944 01:35:19.159 --> 01:35:21.399 just saying a lot of people think the name is 1945 01:35:21.439 --> 01:35:22.399 still the same person. 1946 01:35:22.439 --> 01:35:23.960 It simply isn't. 1947 01:35:24.359 --> 01:35:24.760 Yeah, I know. 1948 01:35:24.920 --> 01:35:27.920 Same with these big car dealerships, you know that. I mean, 1949 01:35:28.079 --> 01:35:30.520 you go ahead, name one name one that is still 1950 01:35:30.600 --> 01:35:34.920 the saman Sounders Stevenson. They don't own it anymore, that's right, 1951 01:35:35.439 --> 01:35:36.000 that's right. 1952 01:35:37.279 --> 01:35:40.920 Uh, there there were there are several case several I mean, 1953 01:35:41.000 --> 01:35:43.439 how about you know, well, I can't even remember their 1954 01:35:43.439 --> 01:35:46.159 original names because they're so far gone right now. But 1955 01:35:47.479 --> 01:35:49.319 one thing that did stay in the family, but it 1956 01:35:49.399 --> 01:35:51.039 still went to hell with shamp. 1957 01:35:52.359 --> 01:35:54.079 I'm not sure it's still in the family. We did 1958 01:35:54.079 --> 01:35:56.119 get an email one time saying the kid owned it. 1959 01:35:57.079 --> 01:35:59.159 Yeah, I think that. I think she passed it on 1960 01:35:59.239 --> 01:36:02.800 to her son when to hell. But there were really 1961 01:36:02.840 --> 01:36:06.359 good people around that aren't around anymore, and just the 1962 01:36:06.399 --> 01:36:08.880 whole thing now some get better believe it or not. 1963 01:36:10.000 --> 01:36:11.640 Hey, have you know what Nick? 1964 01:36:11.720 --> 01:36:11.840 Now? 1965 01:36:12.119 --> 01:36:15.279 When I'm sorry, I was going to ask him if 1966 01:36:15.319 --> 01:36:18.439 he's had one of these companies ever. Come to you 1967 01:36:18.479 --> 01:36:20.800 guys at Gravina and say, hey, do you have any 1968 01:36:20.800 --> 01:36:23.439 interest in selling out a. 1969 01:36:23.479 --> 01:36:25.960 Couple over the years, but I just brush it aside. 1970 01:36:26.079 --> 01:36:28.840 It's not anything that we're looking for. Yeah, okay, you know, 1971 01:36:29.039 --> 01:36:32.199 I mean, I'm here for the next twenty thirty years. Easy, 1972 01:36:32.439 --> 01:36:35.119 So you know that's that's my passion. It's what I know. 1973 01:36:35.159 --> 01:36:36.119 It's all I know is windows. 1974 01:36:36.199 --> 01:36:38.479 As my mom said, God willing. 1975 01:36:39.039 --> 01:36:41.520 There you go, okay anyway? 1976 01:36:41.760 --> 01:36:44.920 Three oh three seven one three talks seven one three 1977 01:36:45.119 --> 01:36:50.479 eight two five five talking about garage doors. Oh no, well, 1978 01:36:50.560 --> 01:36:52.319 let me go to Mark. He's been waiting longer. But 1979 01:36:52.359 --> 01:36:55.159 Gilberto will go to you two with that garage door problem. 1980 01:36:55.199 --> 01:36:59.760 After that, Mark, what's going on with car rebates? 1981 01:36:59.800 --> 01:37:01.319 Mark? What's happening. 1982 01:37:03.079 --> 01:37:09.439 Tom As? You probably know Excel has a five dollars 1983 01:37:09.520 --> 01:37:14.680 rebate out for EV's and plug in some of them. 1984 01:37:14.800 --> 01:37:17.640 Yeah they have, Yeah, I know they have various rebates. 1985 01:37:17.640 --> 01:37:20.720 I don't know each and every one of them. Go ahead, sir, okay. 1986 01:37:20.960 --> 01:37:25.199 The process is that you submit an application with them 1987 01:37:25.760 --> 01:37:28.920 and you qualify on the basis of whether it's a 1988 01:37:28.960 --> 01:37:31.239 plug in or an EV It's the same dollar amount 1989 01:37:31.279 --> 01:37:34.239 of rebate, the five thousand, five hundred, but you need 1990 01:37:34.279 --> 01:37:38.119 to have income that is eighty percent of your county's 1991 01:37:38.159 --> 01:37:40.439 medium income. It can't be any higher than that. 1992 01:37:42.319 --> 01:37:44.560 And then now is it for what if you've just 1993 01:37:44.920 --> 01:37:46.880 what if you just buy an EV, do you have 1994 01:37:46.960 --> 01:37:48.720 to have an EV and a charger? 1995 01:37:51.279 --> 01:37:54.279 No, there's a separate thing for chargers. There's some money 1996 01:37:54.319 --> 01:37:55.800 available for chargers too. 1997 01:37:56.600 --> 01:37:57.640 So the car. 1998 01:37:57.600 --> 01:38:00.439 Program is that you you buy any be you're a 1999 01:38:00.479 --> 01:38:04.880 plug in, and if you qualify, you get the five thousand, 2000 01:38:04.960 --> 01:38:05.600 five hundred. 2001 01:38:06.239 --> 01:38:08.159 Hold on, I'm just a little curious. 2002 01:38:08.199 --> 01:38:08.920 Why is that? 2003 01:38:09.039 --> 01:38:13.239 Why would Excel a power company if you're not installing 2004 01:38:13.279 --> 01:38:15.359 a charger and has nothing to do with power. 2005 01:38:15.399 --> 01:38:16.520 You said that was separate. 2006 01:38:16.840 --> 01:38:19.880 Why are they giving fifty five hundred dollars to you 2007 01:38:19.960 --> 01:38:21.159 if you buy one of those? 2008 01:38:23.359 --> 01:38:25.960 You know, I don't know what their motivation is. I 2009 01:38:26.000 --> 01:38:29.960 would suspect perhaps there's a little political pressure put on 2010 01:38:30.000 --> 01:38:33.560 them to help, you know, electrify Colorado, since there's such 2011 01:38:33.600 --> 01:38:35.000 a big push for that. 2012 01:38:35.079 --> 01:38:37.279 So, what what happened? What happened here? 2013 01:38:37.319 --> 01:38:39.720 I think, well, this is yeah, let me get to 2014 01:38:39.960 --> 01:38:42.039 what happened here, which is which I think is just 2015 01:38:42.119 --> 01:38:45.840 a very poor business practice on Excel's part. So the 2016 01:38:46.319 --> 01:38:48.720 steps to do this and I've done this as you 2017 01:38:48.800 --> 01:38:53.159 send in your application, they verify your income and they 2018 01:38:53.199 --> 01:38:55.840 send you back a number that says you're pre approved. 2019 01:38:56.039 --> 01:38:58.760 Give this number to the dealer, then they'll apply the 2020 01:38:58.800 --> 01:39:02.199 rebate at the point of say right, so I did that, 2021 01:39:02.840 --> 01:39:06.279 and and the other qualification is that the car has 2022 01:39:06.279 --> 01:39:10.159 to have an MSRP of thirty five thousand dollars or less. 2023 01:39:10.520 --> 01:39:12.279 So there's not a lot of cars that fit. 2024 01:39:12.119 --> 01:39:15.039 Into this category. And I was looking at a Preus 2025 01:39:15.159 --> 01:39:17.479 plug in, but I had to get the very base model. 2026 01:39:17.800 --> 01:39:20.319 Dealers don't have a lot of those around. Had to 2027 01:39:20.359 --> 01:39:22.760 wait for a dealer their order to come in, had 2028 01:39:22.760 --> 01:39:25.680 to wait a few weeks to get it. So yesterday 2029 01:39:25.920 --> 01:39:28.239 I get an email from Excel says, hey. 2030 01:39:28.199 --> 01:39:29.680 We've run out of money. 2031 01:39:29.800 --> 01:39:31.840 You know, we're not taking any more application. 2032 01:39:32.119 --> 01:39:34.520 Oh and now the dealers go and where the hell's 2033 01:39:34.560 --> 01:39:35.640 my money? 2034 01:39:36.600 --> 01:39:36.800 Yeah? 2035 01:39:36.880 --> 01:39:38.359 Yeah, yeah, yeah right right? 2036 01:39:38.479 --> 01:39:41.560 Wait wait, wait, so hold on a second, Mark, hold on, 2037 01:39:41.720 --> 01:39:45.119 Mark every day, Mark, hold on, did you close on 2038 01:39:45.239 --> 01:39:48.760 this vehicle with the promise of bringing in the money 2039 01:39:48.840 --> 01:39:51.359 or did you pay and you're expecting reimbursement. 2040 01:39:53.000 --> 01:39:56.600 No, I've not closed down it, fortunately because the car 2041 01:39:57.119 --> 01:39:57.960 had just come in. 2042 01:39:58.920 --> 01:40:00.520 Hold lot of seconds, will come right, back to you. 2043 01:40:00.520 --> 01:40:03.600 All right, this is hold on, good bro, We'll come 2044 01:40:03.720 --> 01:40:06.439 right back to you. This is important. I'm Tom Martino. 2045 01:40:11.439 --> 01:40:14.680 Go with a sure thing Denver's best rufer excel Roofing 2046 01:40:14.800 --> 01:40:17.439 dot com. You don't pay a cent until you're content. 2047 01:40:20.800 --> 01:40:24.000 Time for an insurance check up free, no obligation. In comparison, 2048 01:40:24.119 --> 01:40:27.640 call Compass Insurance paying too much your coverage at dozens 2049 01:40:27.680 --> 01:40:30.439 of insurance companies find out now three oh three seven 2050 01:40:30.520 --> 01:40:31.000 seven to one. 2051 01:40:31.119 --> 01:40:31.399 Help. 2052 01:40:31.560 --> 01:40:34.159 You'll think you're his only customer when you choose Frank 2053 01:40:34.239 --> 01:40:36.680 durand the real estate Man dot com to list your 2054 01:40:36.720 --> 01:40:39.840 home with Remax Alliance three oh three nine two zero 2055 01:40:40.000 --> 01:40:45.560 sixteen twenty two. Hello Tom Martino here three O three 2056 01:40:45.680 --> 01:40:49.760 seven one three talk seven one three eight two five 2057 01:40:50.000 --> 01:40:54.920 five and Frank durand the real estate Man dot com 2058 01:40:55.560 --> 01:40:59.039 will do negotiating of commissions. 2059 01:40:59.239 --> 01:41:02.439 This is a misnow that people. It's not mandatory. 2060 01:41:03.840 --> 01:41:06.920 What's mandatory is they can't have a set commission for everything. 2061 01:41:07.359 --> 01:41:09.359 But Frank has been doing that for years. 2062 01:41:10.039 --> 01:41:12.239 He'll also do a free evaluation of your home for 2063 01:41:12.279 --> 01:41:14.119 the asking on what it will sell for three h 2064 01:41:14.199 --> 01:41:16.479 three nine two zero sixteen twenty two. 2065 01:41:16.600 --> 01:41:21.199 Hey, real quick, remember I asked Nick about have private 2066 01:41:21.199 --> 01:41:24.239 equity companies tried to buy them ount and he said, yeah, 2067 01:41:24.239 --> 01:41:24.880 a few times. 2068 01:41:25.039 --> 01:41:27.239 I just got a text from Jay Bratz. Listen to 2069 01:41:27.279 --> 01:41:27.720 this man. 2070 01:41:28.439 --> 01:41:32.720 He gets at least three to five a week of 2071 01:41:32.840 --> 01:41:36.319 conglomerates trying to buy Excel roofing. And he said, I 2072 01:41:36.359 --> 01:41:38.479 didn't know this. He said, a lot of the ones 2073 01:41:38.560 --> 01:41:42.520 around town that you think are the same people you 2074 01:41:42.600 --> 01:41:45.479 might have dealt with five ten years ago after a hailstorm, 2075 01:41:45.840 --> 01:41:47.880 they are no longer owned by the same people. 2076 01:41:47.880 --> 01:41:49.479 They're owned by these funds. 2077 01:41:49.520 --> 01:41:50.199 Man. 2078 01:41:50.920 --> 01:41:53.960 And what a lot of these funds do is they 2079 01:41:54.000 --> 01:41:57.199 retain the owners to work for a while yep, and 2080 01:41:57.239 --> 01:42:02.000 then they gradually transmission a transition to a national name. 2081 01:42:02.880 --> 01:42:03.000 Uh. 2082 01:42:03.399 --> 01:42:07.439 Or what they do is they they keep the name 2083 01:42:07.520 --> 01:42:08.039 and then just. 2084 01:42:08.000 --> 01:42:10.600 Sell it again. So it's just a it's a big game. 2085 01:42:11.079 --> 01:42:11.800 Now it's the deal. 2086 01:42:11.840 --> 01:42:13.680 I'm sure there's some of them that are good though. 2087 01:42:13.960 --> 01:42:16.680 In other words, the ones I've happened to deal with, 2088 01:42:16.720 --> 01:42:18.279 and I'm not going to go back and harp on 2089 01:42:18.319 --> 01:42:21.159 the garage door people, but it was dealing with a 2090 01:42:21.199 --> 01:42:22.399 totally different company. 2091 01:42:22.439 --> 01:42:24.000 It was absolutely insane. 2092 01:42:24.159 --> 01:42:27.640 But I'm sure in some instances there must be good operators. 2093 01:42:27.680 --> 01:42:30.159 There has to be. We are of restaurants selling it. 2094 01:42:30.239 --> 01:42:32.079 Well, let me let me give you some let me 2095 01:42:32.119 --> 01:42:36.319 give you some prime examples. Plumb Line Services was purchased 2096 01:42:36.319 --> 01:42:37.800 by an equity firm, the Wrench Group. 2097 01:42:37.880 --> 01:42:39.159 But but they tain't. 2098 01:42:39.239 --> 01:42:42.640 But Bob is still he's still part owner. That's right, 2099 01:42:42.720 --> 01:42:45.000 That's what I was going to say. They they take 2100 01:42:45.039 --> 01:42:48.359 the local people and grant them ownership in it, and 2101 01:42:48.399 --> 01:42:50.800 they have equity in it, and they love it and 2102 01:42:50.840 --> 01:42:51.680 they stay there. 2103 01:42:51.760 --> 01:42:53.239 That's a whole different ballgame. 2104 01:42:54.840 --> 01:42:56.039 But but other. 2105 01:42:55.920 --> 01:42:59.960 Private equity companies buy and destroy, Okay they do now 2106 01:43:00.119 --> 01:43:02.560 like with Champion, they get rid of the good people. 2107 01:43:02.640 --> 01:43:05.079 Now another one, fix at twenty four to seven is 2108 01:43:05.119 --> 01:43:07.159 owned by an equity group. But George is part of 2109 01:43:07.199 --> 01:43:11.600 that too, So if they retain ownership, that's the strength. 2110 01:43:11.920 --> 01:43:15.520 Now you have the best of both worlds. You truly do. 2111 01:43:16.359 --> 01:43:19.479 And there's nothing See first of all, there's nothing. 2112 01:43:19.239 --> 01:43:20.760 Wrong with a private equity group. 2113 01:43:21.119 --> 01:43:25.399 I'm doing a private equity with vest Era Turnkey for 2114 01:43:25.520 --> 01:43:27.439 some of my investors who don't want to do one 2115 01:43:27.560 --> 01:43:31.239 hundred percent of the real estate investment with even though 2116 01:43:31.239 --> 01:43:32.439 it's a wonderful investment. 2117 01:43:32.680 --> 01:43:34.880 Don't get me wrong. But if they don't want. 2118 01:43:36.119 --> 01:43:39.079 Put up the minimum I think is sixty five or 2119 01:43:39.119 --> 01:43:42.079 sixty whatever, sixty five or seventy whatever it is. If 2120 01:43:42.119 --> 01:43:45.039 they just want to do twenty five, they can do. 2121 01:43:45.319 --> 01:43:47.840 I'm doing a group that is buying a group of 2122 01:43:47.880 --> 01:43:52.039 their investments. So what does private equity mean? It means 2123 01:43:52.079 --> 01:43:55.279 there are investors who invest in this fund. Then this 2124 01:43:55.399 --> 01:43:58.600 fund goes out and buys companies and turns them around. 2125 01:43:58.920 --> 01:44:01.800 Who was the first private equity to do all of this? 2126 01:44:02.239 --> 01:44:03.199 Come on, we all know. 2127 01:44:04.680 --> 01:44:09.439 He made it famous and they're all copying him. Warren Buffett, 2128 01:44:10.560 --> 01:44:15.159 famous turnaround person, famous person for taking companies out and 2129 01:44:16.199 --> 01:44:21.680 improving them or just consolidating them. And so the word 2130 01:44:21.720 --> 01:44:26.880 private or the phrase private equity should not scare people. 2131 01:44:28.000 --> 01:44:31.119 If it's a good private equity firm, market it on 2132 01:44:31.159 --> 01:44:33.199 the head. You know, there are some good ones that 2133 01:44:33.279 --> 01:44:36.680 actually run a better business than someone could do by themselves. 2134 01:44:38.119 --> 01:44:39.920 They add strength to the company. 2135 01:44:40.399 --> 01:44:40.640 Right. 2136 01:44:41.079 --> 01:44:44.359 So, Mark, you have an issue with some car rebates, 2137 01:44:44.399 --> 01:44:46.159 and we talked about this. Now let me explain this 2138 01:44:46.199 --> 01:44:48.359 to you. Okay, you're not going to like it, but 2139 01:44:48.399 --> 01:44:53.279 I'm going to say this to you. Excel Energy is 2140 01:44:53.319 --> 01:44:59.760 a private company that offers, makes public offers, and they 2141 01:44:59.800 --> 01:45:05.319 may public offers about money and rebates. There are other 2142 01:45:05.439 --> 01:45:09.199 companies that do this as well when it comes to solar. 2143 01:45:09.279 --> 01:45:11.600 There are other companies that do this when it comes 2144 01:45:11.640 --> 01:45:16.960 to other kinds of rebates. Now the question is this, 2145 01:45:18.359 --> 01:45:22.720 did Excel Energy have a contract with you? And the 2146 01:45:22.800 --> 01:45:27.319 simple answer is no. See, they did not have a 2147 01:45:27.359 --> 01:45:31.079 contract with you. They had an offer. There's a big difference, 2148 01:45:31.640 --> 01:45:35.479 big difference. There was nothing signed, sealed and delivered before 2149 01:45:35.520 --> 01:45:37.680 you went out to try to find a car. It 2150 01:45:37.760 --> 01:45:41.640 was an offer. So are they bound by this offer? 2151 01:45:41.800 --> 01:45:46.720 The simple answer is no. I mean, so it's unfortunate. 2152 01:45:46.800 --> 01:45:49.319 But this happens, by the way, with other kinds of 2153 01:45:49.359 --> 01:45:54.159 grant money, for example for energy efficiency and for a 2154 01:45:54.359 --> 01:45:58.560 solar there are certain rebates that run out. 2155 01:46:00.439 --> 01:46:03.880 Mark Tom, I understand that. 2156 01:46:04.560 --> 01:46:04.680 No. 2157 01:46:04.720 --> 01:46:07.399 I told that. I just think they did it in 2158 01:46:07.479 --> 01:46:09.039 a very poor, poor way. 2159 01:46:09.960 --> 01:46:10.359 Approved. 2160 01:46:10.399 --> 01:46:13.800 Now, now you understand that it did not benefit It 2161 01:46:13.880 --> 01:46:16.720 did not benefit them in any way, shape or form 2162 01:46:17.399 --> 01:46:20.359 for them to for you to refuse it. 2163 01:46:20.359 --> 01:46:21.760 It did not benefit them at all. 2164 01:46:21.800 --> 01:46:23.399 I mean, they had a certain amount of money to 2165 01:46:23.439 --> 01:46:25.119 give away and they did it. 2166 01:46:25.199 --> 01:46:27.600 Yeah, But there's there's a big argument to be made 2167 01:46:27.640 --> 01:46:30.760 he got this, you know, this special number up the front. 2168 01:46:30.960 --> 01:46:33.640 There is zero argument to be made that they had 2169 01:46:33.680 --> 01:46:34.680 a contract with him. 2170 01:46:34.760 --> 01:46:37.159 Well no, but when you go to somebody, you go 2171 01:46:37.239 --> 01:46:40.039 to Excel and say, hey, I'm going to buy this car, 2172 01:46:40.239 --> 01:46:42.920 let me get a rebate. And this guy fills out 2173 01:46:42.960 --> 01:46:45.920 all the application and everything he did to get the rebate, 2174 01:46:46.199 --> 01:46:47.199 and they send him back. 2175 01:46:47.239 --> 01:46:48.640 What did you call it, Mark. 2176 01:46:48.720 --> 01:46:51.720 Mark, It was an authorization. 2177 01:46:51.119 --> 01:46:53.560 An authorization number. 2178 01:46:54.159 --> 01:46:55.880 They did not send him an author's. 2179 01:46:55.640 --> 01:46:58.479 Well that's what he just called it. And that's what. No, no, 2180 01:46:58.560 --> 01:47:03.399 he didn't, he said. They sent a rejection letter. No no, no, no, no, no, Mark, 2181 01:47:03.680 --> 01:47:04.520 explain it again. 2182 01:47:05.479 --> 01:47:08.960 Two separate, two separate things. They first approved it back 2183 01:47:09.039 --> 01:47:12.560 the end of October and they sent the authorization number, 2184 01:47:13.000 --> 01:47:14.680 and then yesterday they sent. 2185 01:47:14.560 --> 01:47:17.800 Out okay, and that's a totally hold on, that's a 2186 01:47:17.840 --> 01:47:21.560 totally different ball game. They already approved you and then 2187 01:47:21.640 --> 01:47:22.800 said they ran out of money. 2188 01:47:24.560 --> 01:47:27.159 Black Friday is coming, And for the adults in your 2189 01:47:27.199 --> 01:47:30.520 life who love the coolest toys, well there's something for 2190 01:47:30.560 --> 01:47:33.800 them this year too. Bartisian is the premiere craft cocktail 2191 01:47:33.800 --> 01:47:37.239 maker that automatically makes more than sixty seasonal and classic 2192 01:47:37.279 --> 01:47:40.119 cocktails each and out of thirty seconds at the push 2193 01:47:40.119 --> 01:47:43.039 of a button, and right now, Bartisian is having a 2194 01:47:43.119 --> 01:47:46.079 huge sight wide sale. You can get one hundred dollars 2195 01:47:46.079 --> 01:47:48.840 off any cocktail maker or cocktail maker bundle when you 2196 01:47:48.880 --> 01:47:52.439 spend four hundred dollars or more so, if the cocktail 2197 01:47:52.520 --> 01:47:55.319 lover in your life has been good this year or 2198 01:47:55.439 --> 01:47:59.159 the right kind of bad, get them Bartisian at the 2199 01:47:59.199 --> 01:48:03.600 push of a button, make Fox quality Cosmopolitans, Martini's, Manhattans, 2200 01:48:03.640 --> 01:48:07.800 and more, all in just thirty seconds, all for a 2201 01:48:08.000 --> 01:48:12.199 hundred off amazing toys. I'm just for kids. Get one 2202 01:48:12.279 --> 01:48:14.600 hundred off of cocktail maker when you spend four hundred 2203 01:48:14.640 --> 01:48:18.760 through Cyber Monday, visit boptisian dot com slash cocktail. That's 2204 01:48:18.840 --> 01:48:22.039 b A R T E s I A n dot 2205 01:48:22.079 --> 01:48:23.199 com slash cocktail. 2206 01:48:25.159 --> 01:48:25.600 Correct. 2207 01:48:25.760 --> 01:48:28.439 Correct. Okay, that's a whole different ballgame. 2208 01:48:28.520 --> 01:48:32.119 I thought you said instead of the authorization, you got 2209 01:48:32.119 --> 01:48:32.640 a rejection. 2210 01:48:32.960 --> 01:48:34.119 Now here's what I want to know. 2211 01:48:34.560 --> 01:48:39.239 With the authorization, did it say any kind of disclaimer 2212 01:48:39.319 --> 01:48:44.359 language whatsoever that you must redeem before funds run out 2213 01:48:44.439 --> 01:48:46.279 or anything to that at all? 2214 01:48:46.399 --> 01:48:48.560 You know it did in the small print. There's no 2215 01:48:48.600 --> 01:48:49.439 doubt in my mind. 2216 01:48:50.760 --> 01:48:52.039 I don't know Mark did it. 2217 01:48:52.199 --> 01:48:55.439 Imagine it did. I would imagine it did. Tom. I 2218 01:48:55.439 --> 01:48:56.840 would have to look through it too. 2219 01:48:57.399 --> 01:49:00.920 When did they When when did they offer this rebate? 2220 01:49:01.000 --> 01:49:03.560 What was it called this rebate? And when did they 2221 01:49:03.640 --> 01:49:04.119 offer it? 2222 01:49:05.960 --> 01:49:08.239 Electric vehicle purchase rebate? 2223 01:49:08.800 --> 01:49:10.520 I don't know when. 2224 01:49:10.279 --> 01:49:13.520 They started offering it. I know that I got approved 2225 01:49:13.560 --> 01:49:18.600 for it, like end of October October twenty something or other, right, 2226 01:49:18.760 --> 01:49:21.560 and so I sent in the paperwork. They send me 2227 01:49:21.600 --> 01:49:24.279 back in number, say hey, you approved. This is your 2228 01:49:24.319 --> 01:49:27.199 authorization number. Give this to the dealer when you buy 2229 01:49:27.239 --> 01:49:27.680 the car. 2230 01:49:28.479 --> 01:49:28.960 And you did. 2231 01:49:29.000 --> 01:49:31.119 I'm saying is they may have had this go and they. 2232 01:49:31.000 --> 01:49:32.720 Never had an expiration date on it. 2233 01:49:32.840 --> 01:49:34.520 So you hold on they. 2234 01:49:34.439 --> 01:49:36.359 Never had an expiration date on it? Right? 2235 01:49:38.239 --> 01:49:41.039 No, No, So you could have bought the car in 2236 01:49:41.159 --> 01:49:41.800 five years. 2237 01:49:43.960 --> 01:49:45.920 Well, I don't know if you can go five years there? 2238 01:49:46.000 --> 01:49:49.159 Well, I don't know either. That's why I'm asking. I'm 2239 01:49:49.159 --> 01:49:51.439 not trying to be funny. Yeah, I'm asking. 2240 01:49:51.560 --> 01:49:52.720 Oh no, did they have. 2241 01:49:53.159 --> 01:49:53.960 I'm saying don't. 2242 01:49:54.079 --> 01:49:54.560 I don't know. 2243 01:49:54.640 --> 01:49:56.920 I don't think it says anything about that in there, 2244 01:49:57.479 --> 01:49:58.039 because do. 2245 01:49:58.000 --> 01:50:00.720 You think, okay, well, then then if they did not 2246 01:50:00.880 --> 01:50:03.520 have a disclaimer, it could be used at any time 2247 01:50:03.960 --> 01:50:07.479 anywhere and there were no terms and conditions, is what 2248 01:50:07.520 --> 01:50:08.199 you're telling me. 2249 01:50:08.359 --> 01:50:09.359 No, I just want to know. 2250 01:50:09.520 --> 01:50:12.079 No, he's actually saying, if you're listening to him, it 2251 01:50:12.159 --> 01:50:15.079 probably does have verbiage in there like that. But the 2252 01:50:15.119 --> 01:50:17.840 bottom line is, who would look at that if you're 2253 01:50:17.880 --> 01:50:20.159 going to buy it not five years from now, but 2254 01:50:20.239 --> 01:50:23.279 they give you an authorization, christ I would think that 2255 01:50:23.399 --> 01:50:23.960 it was going. 2256 01:50:23.920 --> 01:50:24.520 To go through. 2257 01:50:25.399 --> 01:50:29.840 I would too, unless it said it's it's only valid 2258 01:50:30.399 --> 01:50:31.720 until money's run out. 2259 01:50:31.760 --> 01:50:32.720 Then I would make. 2260 01:50:32.600 --> 01:50:36.359 Sure I did it immediately and I would verify it. 2261 01:50:36.439 --> 01:50:36.920 I don't know. 2262 01:50:37.239 --> 01:50:38.640 Maybe it's a contract. 2263 01:50:39.079 --> 01:50:41.239 I mean, they did send him an author say can 2264 01:50:41.279 --> 01:50:43.239 you send us your paperwork? 2265 01:50:45.119 --> 01:50:50.039 Sure? What do I send it to help. 2266 01:50:49.640 --> 01:50:52.439 At troubleshooter dot com. That's the email. 2267 01:50:52.720 --> 01:50:55.960 Okay, listen, man, let me finish. 2268 01:50:56.119 --> 01:51:00.479 There's a possibility there's a possibility that they they did 2269 01:51:00.560 --> 01:51:01.800 kind of screw you. 2270 01:51:03.359 --> 01:51:06.039 Go ahead, Yeah, well well what what what I'm saying 2271 01:51:06.119 --> 01:51:09.000 is that though, is it's just a bad business practice. 2272 01:51:09.239 --> 01:51:11.680 They knew how many rebates they were coming by the 2273 01:51:11.720 --> 01:51:15.199 authorization numbers. They can't give out. I agree, man, we 2274 01:51:15.319 --> 01:51:18.840 cut it off and die great money, you know, instead 2275 01:51:18.880 --> 01:51:21.359 of sending you a number and then in the then 2276 01:51:21.399 --> 01:51:22.439 they cut the thing off. 2277 01:51:22.600 --> 01:51:24.520 You know, that might be that whole time frame. 2278 01:51:24.560 --> 01:51:27.279 If there's a timeframe listed in there, they gave the 2279 01:51:27.319 --> 01:51:28.960 authorization and maybe. 2280 01:51:28.720 --> 01:51:31.079 You wait, wait wait wait wait, we gotta definitely break. 2281 01:51:31.079 --> 01:51:33.079 We're not gonna have any time. Hold on, we'll see 2282 01:51:33.119 --> 01:51:40.399 you next hour. Go with a sure thing Denver's Best 2283 01:51:40.479 --> 01:51:42.439 roofer Excel Roofing dot com. 2284 01:51:42.479 --> 01:51:44.520 You don't pay a cent until you're content. 2285 01:51:47.880 --> 01:51:51.039 Time for an insurance check up free no obligation comparison 2286 01:51:51.199 --> 01:51:54.760 call Compass Insurance paying too much your coverage at dozens 2287 01:51:54.760 --> 01:51:57.479 of insurance companies find out now three O three seven 2288 01:51:57.600 --> 01:52:00.640 seven one help. You'll think you're his only customer when 2289 01:52:00.640 --> 01:52:03.119 you choose Frank durand the real estate Man dot com 2290 01:52:03.159 --> 01:52:06.279 to list your home with Remax Alliance three all three 2291 01:52:06.359 --> 01:52:08.239 nine two zero sixteen twenty two. 2292 01:52:13.840 --> 01:52:19.239 Rid news need advice so you don't. 2293 01:52:19.039 --> 01:52:23.760 Have come running Just as fast as we can. 2294 01:52:25.039 --> 01:52:27.199 Shooter's gonna help coming. 2295 01:52:27.560 --> 01:52:30.680 Man Dix is the Troubleshooter Show. 2296 01:52:31.319 --> 01:52:35.000 Now Tom Martino, Hey, I'm Tom Martino. 2297 01:52:35.279 --> 01:52:38.399 Welcome to the show three O three seven one three 2298 01:52:38.439 --> 01:52:42.600 talk seven one three eight two five five Here to help. 2299 01:52:42.399 --> 01:52:43.399 You anyway we can. 2300 01:52:43.520 --> 01:52:45.560 So all you have to do is give us a call, 2301 01:52:45.800 --> 01:52:47.720 and we we're happy. 2302 01:52:47.399 --> 01:52:48.760 To do it right now. 2303 01:52:48.880 --> 01:52:51.159 As you can see, we got a studio full and 2304 01:52:51.359 --> 01:52:55.000 uh deputy docs there with his dyed hair and uh 2305 01:52:55.359 --> 01:52:58.000 eighty year old ass and thinks he we believe that 2306 01:52:58.119 --> 01:53:00.399 he doesn't use hair colored, but I dike. And then 2307 01:53:00.439 --> 01:53:03.840 we have major Mark Mouth, Major Mark Major. I'm sorry, 2308 01:53:03.880 --> 01:53:04.840 did I did I say? 2309 01:53:05.000 --> 01:53:05.359 You did? 2310 01:53:05.399 --> 01:53:06.359 You did? That's all right? 2311 01:53:06.479 --> 01:53:11.279 And then we have uh Gravina has the greatest windows guy, Nick, 2312 01:53:12.199 --> 01:53:15.520 son of Larry and uh, what was your granddad's name 2313 01:53:15.560 --> 01:53:20.000 that started it all in seventy two? Tony Tony. I 2314 01:53:20.119 --> 01:53:23.760 like that name, Tony Gravina. Well, okay, you guys are Italian, 2315 01:53:23.840 --> 01:53:26.960 see you can't. I knew you were great people. Oh yeah, 2316 01:53:27.000 --> 01:53:30.279 So you got Tony Gravina started his dad, Larry worked 2317 01:53:30.319 --> 01:53:32.800 for Tony, and then Larry started nine to fifty West Evans. 2318 01:53:32.800 --> 01:53:35.000 Then we got Nick taken over. Nick. When did you 2319 01:53:35.079 --> 01:53:36.479 join your dad? Well? 2320 01:53:36.560 --> 01:53:39.199 I started working from him, uh, right out out of 2321 01:53:39.720 --> 01:53:41.079 high school in ninety seven. 2322 01:53:41.680 --> 01:53:43.840 Then when did you realize you knew more than him. 2323 01:53:44.720 --> 01:53:49.079 I don't know if I clied, probably knew more before 2324 01:53:49.079 --> 01:53:50.079 I started with him. 2325 01:53:50.119 --> 01:53:52.119 So, you know, he makes me sound like. 2326 01:53:52.039 --> 01:53:55.359 A race horse, you know, Nick Gravina, forty two year old, 2327 01:53:55.520 --> 01:53:58.479 guilding out of Tony who was born in you know. 2328 01:53:58.960 --> 01:54:00.000 Yeah, yeah, that's true. 2329 01:54:01.159 --> 01:54:04.680 Gilberto. Let's talk about Primo's garage doors. I don't know 2330 01:54:04.720 --> 01:54:07.399 if I've ever heard of Primos. What's going on, Gilberto? 2331 01:54:07.520 --> 01:54:08.079 What's going on? 2332 01:54:08.119 --> 01:54:08.319 Man? 2333 01:54:11.000 --> 01:54:12.159 Yeah? 2334 01:54:12.199 --> 01:54:14.680 So I'm an employee that used to work there, and 2335 01:54:14.720 --> 01:54:17.319 I've been in the industry now for about seven years, 2336 01:54:17.359 --> 01:54:22.159 and they have some of the the most receptive practices 2337 01:54:22.199 --> 01:54:24.199 that I've seen in the industry. 2338 01:54:24.199 --> 01:54:25.760 Man, May I ask something? 2339 01:54:25.920 --> 01:54:30.479 May I ask something to But when did you leave them? 2340 01:54:31.239 --> 01:54:33.399 I can actually give you the exact date. 2341 01:54:33.600 --> 01:54:38.399 Just roughly, just roughly. Their reviews are pretty damn good, man. 2342 01:54:38.479 --> 01:54:40.279 I want to ask though, That's what I'm getting at. 2343 01:54:40.359 --> 01:54:42.600 I wanted to ask him when he left roughly. 2344 01:54:42.479 --> 01:54:46.079 So here's here's here's why though. So my last day 2345 01:54:46.079 --> 01:54:46.840 there was on the. 2346 01:54:46.840 --> 01:54:51.720 Fifth and the fifth of the fifth. 2347 01:54:54.560 --> 01:54:55.359 Of November. 2348 01:54:56.960 --> 01:55:00.520 Yes, yes, he's grinding the axe. Okay, man, So that's 2349 01:55:00.560 --> 01:55:03.159 what I wanted to know. You have a problem with them, 2350 01:55:03.199 --> 01:55:06.640 we can handle the problem rather than just downgrading the 2351 01:55:06.680 --> 01:55:09.520 whole company unless they deserve it. I'm not I'm all 2352 01:55:09.560 --> 01:55:12.880 for going after bad guys, but is it a problem 2353 01:55:12.920 --> 01:55:15.920 that you have, or is it a problem you or 2354 01:55:16.039 --> 01:55:17.760 you tell me what your goal is here. 2355 01:55:19.760 --> 01:55:22.439 So I just want to inform the consumers that there's 2356 01:55:22.720 --> 01:55:27.000 there's companies that are going to offer them a better 2357 01:55:27.199 --> 01:55:31.760 value for their money and also just a better company 2358 01:55:31.800 --> 01:55:38.600 to support in general. I do have have a personal beef. 2359 01:55:38.600 --> 01:55:40.640 I guess you could say with them, may I. 2360 01:55:40.960 --> 01:55:43.399 May may I ask what that is? Because that's what 2361 01:55:43.439 --> 01:55:45.399 I want to get at. What is your personal beef? 2362 01:55:45.680 --> 01:55:48.239 And I don't mind people calling if they have a 2363 01:55:48.319 --> 01:55:51.239 legitimate beef at all. Don't get me wrong here, bros. 2364 01:55:51.279 --> 01:55:52.560 What's going on with you? 2365 01:55:52.640 --> 01:55:57.600 So my, we'll touch on a couple of things. So 2366 01:55:57.680 --> 01:56:01.520 number one, I was hired as a salaried employee as 2367 01:56:01.800 --> 01:56:02.680 as an apprentice. 2368 01:56:03.000 --> 01:56:05.199 All right, I have no issues with that because I 2369 01:56:05.199 --> 01:56:06.399 don't have the driver's license. 2370 01:56:06.439 --> 01:56:08.640 Okay, tom, So I understand in order to be in 2371 01:56:08.640 --> 01:56:10.760 this industry and have a truck, you got to have 2372 01:56:10.760 --> 01:56:11.600 a driver's license. 2373 01:56:11.680 --> 01:56:12.000 Okay. 2374 01:56:12.079 --> 01:56:14.800 They gave me an opportunity, and I appreciate that, sure, 2375 01:56:14.800 --> 01:56:17.439 but I was brought in under under the understanding that 2376 01:56:17.479 --> 01:56:21.439 it would be a salary position for X amount of 2377 01:56:21.439 --> 01:56:24.279 money per week, and the week would consist of working 2378 01:56:24.319 --> 01:56:26.560 Monday through Friday, eight hour days. 2379 01:56:26.960 --> 01:56:30.800 That's what you believed, Okay, well generally said hold on, 2380 01:56:30.880 --> 01:56:33.760 I just want to throw this in generally a salary position. 2381 01:56:34.319 --> 01:56:37.199 I mean, the hours are definitely extended quite a bit. 2382 01:56:38.680 --> 01:56:42.840 Yeah, but okay, And that's fine, And that's fine if 2383 01:56:42.840 --> 01:56:44.600 that is the if that's the understanding. 2384 01:56:44.680 --> 01:56:46.840 When when the agreement was made fair? 2385 01:56:46.920 --> 01:56:49.560 And do you have a written agreement or was it verbal? 2386 01:56:50.640 --> 01:56:50.840 Yeah? 2387 01:56:50.960 --> 01:56:52.760 No, it was it was it was written. It was 2388 01:56:52.960 --> 01:56:53.720 in an offer letter. 2389 01:56:54.239 --> 01:56:57.199 Okay, cool, Then what happened. We'll keep going what happened? 2390 01:56:58.479 --> 01:57:01.279 So then I'm really good at my job. If you 2391 01:57:01.319 --> 01:57:03.279 look at my if you go and look at their 2392 01:57:03.279 --> 01:57:06.720 reviews over the last month, I'm responsible for all their reviews. 2393 01:57:06.720 --> 01:57:08.560 And this is why I can say that Tom I 2394 01:57:08.720 --> 01:57:12.479 was their only technician. So right before I got hired, 2395 01:57:12.880 --> 01:57:15.520 they had their whole team quit on them, okay, and 2396 01:57:15.560 --> 01:57:17.960 then they brought me on. I didn't know this until 2397 01:57:17.960 --> 01:57:19.760 I got hired, and the person that was driving me 2398 01:57:19.840 --> 01:57:22.239 around who I was training for them to be a 2399 01:57:22.239 --> 01:57:24.680 garage dark technician was like, hey, did you know that 2400 01:57:24.720 --> 01:57:27.439 before you the whole team quit because they were being mistreated. 2401 01:57:27.439 --> 01:57:29.920 And I was like, no, I didn't know that at all. Actually, 2402 01:57:30.680 --> 01:57:31.479 now fast. 2403 01:57:31.199 --> 01:57:36.960 Forward, so tell me what your problem is now. 2404 01:57:36.920 --> 01:57:40.560 Yeah, yeah, so's here's here's my thing. I'm working Monday 2405 01:57:40.560 --> 01:57:44.479 through Saturday, twelve to fourteen hour days, okay, for the 2406 01:57:44.520 --> 01:57:48.560 same salary, which whatever. I'm a grinder, okay, Tom, I've 2407 01:57:48.560 --> 01:57:51.279 been in this industry for a while. I'm not ashamed 2408 01:57:51.279 --> 01:57:55.359 to roll up my sleeves if you will. But then 2409 01:57:55.960 --> 01:57:59.479 on Tuesday, I had called and I was like, hey, guys, 2410 01:58:00.119 --> 01:58:03.760 need to call in for the day. And I was 2411 01:58:03.800 --> 01:58:05.760 told that there is no calling ines within the first 2412 01:58:05.840 --> 01:58:08.399 ninety days. And I was like, unfortunately, this is something 2413 01:58:08.439 --> 01:58:10.880 that I can't control. With out of my control, I'm not. 2414 01:58:11.039 --> 01:58:13.239 So you were you were only with the company when 2415 01:58:13.279 --> 01:58:15.119 you left less than ninety days? 2416 01:58:16.560 --> 01:58:17.720 Yes, correct? Correct? 2417 01:58:18.239 --> 01:58:19.760 And I had no doubt that it said that in 2418 01:58:19.800 --> 01:58:22.960 my employee handbook. I don't and and my quarrel is 2419 01:58:23.000 --> 01:58:27.079 not with them saying hey, you're self terminating. That is 2420 01:58:27.119 --> 01:58:30.920 the term that they used. Okay, their HR representative. The 2421 01:58:31.000 --> 01:58:31.880 term was used that. 2422 01:58:31.840 --> 01:58:34.039 I will So where does this? Where does it I 2423 01:58:34.119 --> 01:58:34.600 need to go? 2424 01:58:34.720 --> 01:58:34.960 See? 2425 01:58:35.159 --> 01:58:38.039 So far, I just want to tell you something. So far, 2426 01:58:38.159 --> 01:58:42.279 I'm not hearing anything they did wrong. So keep going. 2427 01:58:42.399 --> 01:58:44.079 Is it an unemployment issue? 2428 01:58:45.479 --> 01:58:47.560 And so and so there isn't there's anything wrong to 2429 01:58:47.600 --> 01:58:52.199 that point. Now, here's where it begins, in my opinion, 2430 01:58:52.319 --> 01:58:54.479 if you're letting me go and if I understand the 2431 01:58:54.560 --> 01:58:55.239 lost career. 2432 01:58:55.079 --> 01:58:57.960 Well hold on, wait, let's get back to that first thing. 2433 01:58:58.319 --> 01:59:00.439 When you were when they were said you can't call 2434 01:59:00.479 --> 01:59:02.399 him sick for during your first ninety days? 2435 01:59:04.439 --> 01:59:06.479 Did you go in or did you stay out? 2436 01:59:07.560 --> 01:59:07.680 No? 2437 01:59:07.760 --> 01:59:10.000 I stayed out unfortunately there was a family matter that 2438 01:59:10.159 --> 01:59:11.359 just it was out of my control. 2439 01:59:11.479 --> 01:59:13.079 There's there's nothing I could do above that. 2440 01:59:13.399 --> 01:59:15.920 Would you be allowed to take a sick day? 2441 01:59:15.920 --> 01:59:18.760 Listen, Gilberto, it's going to be back and forth for 2442 01:59:18.800 --> 01:59:21.560 a little while here. Are you allowed to take a 2443 01:59:21.680 --> 01:59:23.640 sick day during the first ninety days? 2444 01:59:23.760 --> 01:59:25.079 Or no days? 2445 01:59:26.079 --> 01:59:28.600 No days at all? That is what I was told. 2446 01:59:29.439 --> 01:59:33.680 Okay, Then what happened? 2447 01:59:34.119 --> 01:59:34.279 Now? 2448 01:59:34.279 --> 01:59:39.159 I was told that I would get my check on 2449 01:59:39.199 --> 01:59:41.479 the same day that I would because I was self terminating, 2450 01:59:42.279 --> 01:59:43.600 because I had asked him. I was like, well, if 2451 01:59:43.600 --> 01:59:45.119 you're letting me go, shouldn't you have my check? 2452 01:59:45.279 --> 01:59:45.880 I don't even know. 2453 01:59:45.880 --> 01:59:47.479 What that means self terminating. 2454 01:59:47.560 --> 01:59:50.520 They find that he's quitting, it means he's quitting. Well 2455 01:59:50.600 --> 01:59:55.520 not really, Well, okay, if he didn't show up for work, 2456 01:59:55.720 --> 01:59:58.359 they're going to make the argument that he quit. 2457 01:59:58.680 --> 01:59:59.239 I get it. 2458 01:59:59.640 --> 02:00:02.600 And then but I still go, okay, so what does 2459 02:00:02.640 --> 02:00:04.039 it even mean? So now what. 2460 02:00:05.760 --> 02:00:08.439 I don't argue with that? Okay, here's my issue. Now, 2461 02:00:08.640 --> 02:00:14.520 my payday is tomorrow, supposedly, Okay. I have four T 2462 02:00:14.680 --> 02:00:16.960 shirts and a sweater that I was given by them. 2463 02:00:17.279 --> 02:00:21.199 Okay, and they're going to offset if you don't return them. 2464 02:00:22.439 --> 02:00:25.880 No, they already did in a ridiculous amount. I'm not 2465 02:00:25.920 --> 02:00:27.600 going to disclose them out, but I will tell you 2466 02:00:27.640 --> 02:00:30.520 that it is more than any T shirt I have 2467 02:00:30.600 --> 02:00:31.039 ever paid. 2468 02:00:31.319 --> 02:00:35.000 But can't you return? Can't you return them? 2469 02:00:35.319 --> 02:00:37.399 I offered that, and they told me that I was 2470 02:00:37.439 --> 02:00:39.800 more than willing to return it, but that they are 2471 02:00:39.840 --> 02:00:41.199 not reimbursing me anymore. 2472 02:00:41.319 --> 02:00:42.359 My final no, no, no, no. 2473 02:00:42.359 --> 02:00:43.680 Wait a minute, wait a minute. 2474 02:00:43.800 --> 02:00:48.319 They can only offset if you refuse to return company property. 2475 02:00:48.720 --> 02:00:52.119 Now that they might be a little they might be 2476 02:00:52.199 --> 02:00:54.600 off base here, man, but you have to you have 2477 02:00:54.640 --> 02:00:58.119 to do me a favor. How exactly how many T shirts, 2478 02:00:58.439 --> 02:00:59.439 sweatshirts or whatever? 2479 02:00:59.600 --> 02:01:00.239 Just tell me. 2480 02:01:01.840 --> 02:01:03.840 Four T shirts and one zip up city? 2481 02:01:04.359 --> 02:01:06.359 Okay, what did they take off? 2482 02:01:06.359 --> 02:01:06.760 For those? 2483 02:01:09.199 --> 02:01:14.119 Um Black Friday is coming And for the adults in 2484 02:01:14.159 --> 02:01:17.520 your life who love the coolest toys, well there's something 2485 02:01:17.560 --> 02:01:20.439 for them this year too. Bartisian is the premiere craft 2486 02:01:20.439 --> 02:01:23.800 cocktail maker that automatically makes more than sixty seasonal and 2487 02:01:23.880 --> 02:01:26.920 classic cocktails each and out of thirty seconds at the 2488 02:01:26.920 --> 02:01:30.039 push of a button. And right now, Bartisian is having 2489 02:01:30.079 --> 02:01:32.920 a huge sight wide sale. You can get one hundred 2490 02:01:32.920 --> 02:01:35.840 dollars off any cocktail maker or cocktail maker bundle when 2491 02:01:35.880 --> 02:01:39.039 you spend four hundred dollars or more so, if the 2492 02:01:39.079 --> 02:01:41.960 cocktail lover in your life has been good this year 2493 02:01:42.319 --> 02:01:46.159 or the right kind of bad, get them Bartisian at 2494 02:01:46.199 --> 02:01:50.720 the push of a button, make Bark quality Cosmopolitans, Martini's, Manhattan's, 2495 02:01:50.760 --> 02:01:54.920 and more, all in just thirty seconds, all for a 2496 02:01:55.119 --> 02:01:59.239 hundred off. Amazing toys aren't just for kids. Get a 2497 02:01:59.239 --> 02:02:01.359 one hundred off of tail maker when you spend four 2498 02:02:01.439 --> 02:02:05.199 hundred Through cyber Monday visit Baptisian dot com slash cocktail. 2499 02:02:05.600 --> 02:02:08.800 That's b A R T E s I a n 2500 02:02:08.920 --> 02:02:10.319 dot com slash cocktail. 2501 02:02:12.640 --> 02:02:14.199 I need to say that. 2502 02:02:14.359 --> 02:02:16.840 No, let's just say a number. What's the hell's the difference? 2503 02:02:18.079 --> 02:02:20.119 You just called telling us they have great they have 2504 02:02:20.359 --> 02:02:22.960 bad deals for consumers and all the other stuff. Well, 2505 02:02:23.039 --> 02:02:24.800 you're not going to tell me how much they're they're 2506 02:02:24.800 --> 02:02:26.319 withholding for your T shirts? 2507 02:02:30.560 --> 02:02:33.279 Roughly two hundred dollars wow? 2508 02:02:33.960 --> 02:02:36.159 For for four T shirts and a hoodie? 2509 02:02:37.520 --> 02:02:41.920 Yes, correct, Wow, I'm apart is a card that we 2510 02:02:41.960 --> 02:02:45.279 would have a customer scan to leave me? As Gilbert, 2511 02:02:45.319 --> 02:02:48.520 a technician of primas a review on Google directly, it's 2512 02:02:48.520 --> 02:02:51.279 called a popocard's that. 2513 02:02:51.279 --> 02:02:54.720 Is really hold on, man, that is really weird. 2514 02:02:55.880 --> 02:02:59.039 Yeah, very much so and so Gilbert. 2515 02:02:58.840 --> 02:03:01.520 I think I think you'd have a good argument with 2516 02:03:01.680 --> 02:03:04.000 the State Labor Board man or the State wage in 2517 02:03:04.039 --> 02:03:05.000 our commission. 2518 02:03:05.479 --> 02:03:08.399 I'd be curious what the manual says, like, are those 2519 02:03:08.439 --> 02:03:11.479 T shirts? Did you clean them yourself? Or did they 2520 02:03:11.560 --> 02:03:14.119 actually have a service at it them? 2521 02:03:14.920 --> 02:03:15.079 No? 2522 02:03:15.479 --> 02:03:16.640 I do my own laundry. 2523 02:03:16.840 --> 02:03:20.000 That's outrageous, totally outrageous, outrageous. 2524 02:03:20.039 --> 02:03:22.000 Man, let's call over to this company. 2525 02:03:22.039 --> 02:03:27.600 It's outrageous, Gilbert, I think you have a legitimate gripe. 2526 02:03:27.680 --> 02:03:27.960 Man. 2527 02:03:29.520 --> 02:03:32.560 Yeah, I mean here so as a matter of fact, Tom, 2528 02:03:32.920 --> 02:03:34.800 let me read you. Let me read you a text 2529 02:03:34.800 --> 02:03:40.479 message okay that me and the owner's wife shared this morning. 2530 02:03:40.479 --> 02:03:40.800 Okay. 2531 02:03:42.000 --> 02:03:46.079 It says your final check paycheck. 2532 02:03:45.680 --> 02:03:48.680 Will be available on Friday, as it includes an itemized 2533 02:03:48.720 --> 02:03:52.960 breakdown of any necessary deductions as outlined in our company handbook, 2534 02:03:52.960 --> 02:03:57.560 which everyone acknowledges and at onboarding. Uniforms and equipment must 2535 02:03:57.600 --> 02:04:01.079 be returned immediately upon separation from the company. We attempted 2536 02:04:01.119 --> 02:04:04.680 to reach you multiple times regarding this, but unfortunately we 2537 02:04:04.680 --> 02:04:07.439 did not receive a response. Therefore, in line with our protocol, 2538 02:04:07.560 --> 02:04:12.880 I have deducted any damaged items or any items as 2539 02:04:12.960 --> 02:04:15.359 damaged from your final paycheck. You have been removed from 2540 02:04:15.399 --> 02:04:17.760 Primos and there will be no further reimbursements. You may 2541 02:04:17.800 --> 02:04:19.920 choose to keep any items in your position. 2542 02:04:20.199 --> 02:04:21.640 Or you may labor boards. 2543 02:04:21.680 --> 02:04:22.960 Welcome to your labor board. 2544 02:04:23.079 --> 02:04:24.199 Labor Boards late. 2545 02:04:24.119 --> 02:04:27.680 Hours going to determine they really will investigate this man. 2546 02:04:28.079 --> 02:04:30.279 Huh, I gotta take a break. Here's the money. 2547 02:04:30.680 --> 02:04:32.760 Please hang on, we got more coming right up. 2548 02:04:32.800 --> 02:04:41.079 Hang on, go with a sure thing Denver's Best Roofer 2549 02:04:41.239 --> 02:04:44.119 Excel Roofing dot com. You don't pay a cent until 2550 02:04:44.159 --> 02:04:50.600 you're content. Time for an insurance check up free, no obligation. 2551 02:04:50.640 --> 02:04:54.479 In comparison, call Compass Insurance paying too much your coverage 2552 02:04:54.479 --> 02:04:57.199 at dozens of insurance companies find out now three oh 2553 02:04:57.199 --> 02:04:59.520 three seven to seven to one help. You'll think you're 2554 02:04:59.600 --> 02:05:01.920 his own week customer when you choose Frank durand the 2555 02:05:02.000 --> 02:05:04.640 real estate Man dot com to list your home with 2556 02:05:04.760 --> 02:05:08.119 Remax Alliance three oh three nine two zero sixteen twenty 2557 02:05:08.119 --> 02:05:17.239 two by Tom Martino, your Troubleshooter three oh three seven 2558 02:05:17.319 --> 02:05:19.760 one three talk three oh three seven one three eight 2559 02:05:19.760 --> 02:05:24.520 two five five. Oh goodness, let's go to the phones 2560 02:05:24.680 --> 02:05:30.359 and uh see what we can do for you. So, uh, 2561 02:05:30.479 --> 02:05:33.159 we're gonna send Primo to wage an hour and get 2562 02:05:33.159 --> 02:05:34.079 somebody to work on it. 2563 02:05:34.119 --> 02:05:36.239 Who wants to work on it? D you want to 2564 02:05:36.199 --> 02:05:37.680 be happy to help Deputy. 2565 02:05:37.319 --> 02:05:40.079 Deal take this one, Gilberto, so he'll be in touch 2566 02:05:40.119 --> 02:05:44.039 with you and uh and he's gonna look into the 2567 02:05:44.159 --> 02:05:48.680 uh the offsetting rules. Okay, I think they exaggerated a bit, 2568 02:05:49.039 --> 02:05:52.640 but also wage an hour. Make sure at Kichina get 2569 02:05:52.640 --> 02:05:58.720 all his information for Deputy d. Let's go to Monty. Hey, Monty, 2570 02:05:59.079 --> 02:06:02.079 you're not the one. You're not the one that texts 2571 02:06:02.119 --> 02:06:03.159 me all the time, right. 2572 02:06:04.640 --> 02:06:06.720 The one and only are you? 2573 02:06:06.840 --> 02:06:07.199 Really? 2574 02:06:07.439 --> 02:06:09.760 You're the one that always puts Mark down? Be honest 2575 02:06:09.760 --> 02:06:10.279 about it. 2576 02:06:11.760 --> 02:06:18.119 Absolutely, the biggest, I feel, the biggest liberal ever Mark. 2577 02:06:18.560 --> 02:06:22.399 Can I still help him? Please? Can I still? We'll shay, 2578 02:06:22.680 --> 02:06:25.039 we'll shave. What's going on? 2579 02:06:25.079 --> 02:06:25.279 Man? 2580 02:06:25.800 --> 02:06:26.880 Seriously? What's going on? 2581 02:06:27.399 --> 02:06:29.239 But Jack hemp? Or do we built out of? 2582 02:06:29.399 --> 02:06:29.840 Uh? 2583 02:06:29.960 --> 02:06:30.720 Do we build out? 2584 02:06:30.760 --> 02:06:31.279 But anyway? 2585 02:06:31.600 --> 02:06:31.760 Uh? 2586 02:06:31.840 --> 02:06:32.520 Yeah, I've got a. 2587 02:06:32.439 --> 02:06:37.640 Situation where dealing with a property manager, I get Section eight, 2588 02:06:37.760 --> 02:06:40.920 hunt and what going on? We do our re certification 2589 02:06:41.000 --> 02:06:43.159 every year. Mine was doing August. 2590 02:06:44.640 --> 02:06:45.880 Now I know why you're liberal? 2591 02:06:45.960 --> 02:06:50.960 By the way, Uh, I'll tell you what. See Tom, 2592 02:06:51.159 --> 02:06:54.159 I didn't say a damn word, but I did say 2593 02:06:54.199 --> 02:06:56.479 something to Dragon the minute he said that. 2594 02:06:57.039 --> 02:06:58.359 No, I'm just kidding Monty. 2595 02:06:58.760 --> 02:07:01.199 So you get no, Siriah, so you get Section eight, 2596 02:07:01.279 --> 02:07:02.399 hud tell me what's going on? 2597 02:07:04.800 --> 02:07:09.239 So anyway, we do our recertification once a year of 2598 02:07:09.279 --> 02:07:11.319 mine is due on the first of August, which is 2599 02:07:11.359 --> 02:07:16.520 my birthday every year. So they made a mistake. They 2600 02:07:16.560 --> 02:07:20.159 go through rotations of property managers couldn't get mine done 2601 02:07:20.199 --> 02:07:22.119 even though I kept contacting. 2602 02:07:21.640 --> 02:07:24.039 Them, kept going up there fill out paperwork. 2603 02:07:25.119 --> 02:07:27.520 So they basically just told me just hold tight until 2604 02:07:27.520 --> 02:07:30.279 we can get to you. So this past October I 2605 02:07:30.399 --> 02:07:34.119 was able to do my recertification with the regional manager, 2606 02:07:34.680 --> 02:07:36.199 the regional managers of Bail Property. 2607 02:07:37.039 --> 02:07:40.319 What happened after that is that we sit down and 2608 02:07:40.960 --> 02:07:41.279 it was. 2609 02:07:41.239 --> 02:07:43.920 Pretty lengthy because those recertifications usually go for. 2610 02:07:43.840 --> 02:07:47.239 About forty five minutes. My employment went well over, you know, 2611 02:07:47.319 --> 02:07:49.640 an hour and a half hour, fifteen minutes. 2612 02:07:50.239 --> 02:07:53.039 And when did you finally get recertified? 2613 02:07:55.840 --> 02:07:57.600 It was October to twenty four. 2614 02:07:58.239 --> 02:07:59.479 Okay, got it. 2615 02:08:00.520 --> 02:08:03.720 So so we had a new rent rate which was 2616 02:08:03.760 --> 02:08:06.720 supposed to well there's a lot of backstory, but let 2617 02:08:06.720 --> 02:08:11.000 me just stay focused. My new rent rate was scheduled 2618 02:08:11.000 --> 02:08:12.880 to kick in on January first. 2619 02:08:13.800 --> 02:08:15.199 My previous rent rate was. 2620 02:08:15.199 --> 02:08:18.760 Twenty five dollars and the new rent rate starting in 2621 02:08:19.039 --> 02:08:20.359 December the first is. 2622 02:08:23.479 --> 02:08:25.800 So I thought, okay, that's interesting. 2623 02:08:26.199 --> 02:08:29.000 I said, let's go over the facts again, because dealing 2624 02:08:29.079 --> 02:08:33.239 with this company, they are a little shady. So I 2625 02:08:33.279 --> 02:08:35.960 actually on three occasions, let's do the math. I said, 2626 02:08:36.159 --> 02:08:38.000 she what we're looking at here is that when we 2627 02:08:38.039 --> 02:08:40.199 start to do recientification, we give you a under sixty 2628 02:08:40.239 --> 02:08:43.039 seven dollars credit, which is not which is pretty common 2629 02:08:43.039 --> 02:08:45.279 when you do recertifications. So they want you to come 2630 02:08:45.319 --> 02:08:46.800 in get to get it off their desks. 2631 02:08:47.159 --> 02:08:50.000 And then what we were doing for November. 2632 02:08:49.600 --> 02:08:54.520 Is subtract that dollars for the one sixty seven carol 2633 02:08:54.640 --> 02:08:58.520 the December you pay the fifty dollars rent in December 2634 02:08:58.800 --> 02:09:00.039 to one and then. 2635 02:08:59.880 --> 02:09:00.920 We just gone from there. 2636 02:09:02.439 --> 02:09:04.159 So I said, okay, could you do the numbers on 2637 02:09:04.199 --> 02:09:08.399 a calculator just to be sure. We did that three times. 2638 02:09:09.199 --> 02:09:11.079 So as we exit, I said, I need copies of 2639 02:09:11.119 --> 02:09:13.920 all my paperworkers, like they know that anything I signed 2640 02:09:13.920 --> 02:09:16.359 any copies? So she said share once you weigh on 2641 02:09:16.439 --> 02:09:18.239 the lobby, Lindy Goemnty. 2642 02:09:19.039 --> 02:09:20.000 May I ask something. 2643 02:09:20.680 --> 02:09:23.520 You have a little gap here from August to October. 2644 02:09:23.920 --> 02:09:28.880 What happened for August, September and October. Since you got 2645 02:09:28.880 --> 02:09:31.439 recertified at the end of October, what happened for those 2646 02:09:31.479 --> 02:09:32.119 three months? 2647 02:09:33.640 --> 02:09:36.800 Oh it was they were having problems and which they 2648 02:09:36.840 --> 02:09:37.319 still do. 2649 02:09:37.920 --> 02:09:38.640 Keep it am out. 2650 02:09:38.880 --> 02:09:41.439 What I'm asking you is what I'm asking you is 2651 02:09:41.520 --> 02:09:45.840 very simply, this did section eight pay their share for 2652 02:09:45.920 --> 02:09:47.079 those three months. 2653 02:09:48.279 --> 02:09:51.640 Absolutely, and everything is said. They have a portal in 2654 02:09:51.680 --> 02:09:53.920 which I pay my rent on and so the portal 2655 02:09:54.000 --> 02:09:57.680 shows you the details of each month, what's owed and 2656 02:09:57.720 --> 02:09:58.279 what's paid. 2657 02:09:59.000 --> 02:10:01.199 I get it, and you pay. And let me get 2658 02:10:01.239 --> 02:10:03.159 this straight. You paid twenty five percent. 2659 02:10:05.079 --> 02:10:06.279 No, I paid twenty five. 2660 02:10:08.279 --> 02:10:11.880 He did pay twenty five bucks a month. Now it's 2661 02:10:11.920 --> 02:10:13.359 one ninety two, is that correct? 2662 02:10:13.439 --> 02:10:17.840 Monty Pretta the new rate, and he's. 2663 02:10:17.640 --> 02:10:19.479 Saying it's crazy because it went up. 2664 02:10:19.479 --> 02:10:19.920 What is that? 2665 02:10:20.000 --> 02:10:22.479 I mean it went up eight times basically. So you 2666 02:10:22.640 --> 02:10:25.119 told them to do the math, use a calculator. And 2667 02:10:25.159 --> 02:10:25.760 what happened? 2668 02:10:27.520 --> 02:10:30.039 Well, once she told me had under seaty seven dollars 2669 02:10:30.119 --> 02:10:33.880 credit on three seven times. I told her she did 2670 02:10:33.920 --> 02:10:35.720 on the capit she goes, what it is with the 2671 02:10:35.720 --> 02:10:39.119 one seaton seven dollars credit? Don't bimber rent will still 2672 02:10:39.159 --> 02:10:42.800 be twenty five? Will deduct twenty five from sixty seven? 2673 02:10:42.920 --> 02:10:43.199 I get it. 2674 02:10:43.279 --> 02:10:45.439 Yeah, Please don't go through it all. Just tell us 2675 02:10:45.439 --> 02:10:46.119 what went wrong? 2676 02:10:46.199 --> 02:10:49.880 Okay? So I said, okay. So we went to it 2677 02:10:49.880 --> 02:10:51.600 with lobby. I said, let's cause there was a lot 2678 02:10:51.640 --> 02:10:52.159 of paperwork. 2679 02:10:52.319 --> 02:10:54.399 I think we're can you can you just can we 2680 02:10:54.560 --> 02:10:57.479 just not hear all of the movements and stuff and 2681 02:10:57.600 --> 02:10:59.199 just the problem. 2682 02:11:00.159 --> 02:11:04.520 Okay, So here's the problem. After I got my paperwork, 2683 02:11:04.560 --> 02:11:05.880 she explained the situation to me. 2684 02:11:05.920 --> 02:11:10.039 Again, I need to know the problem, Mante. I don't 2685 02:11:10.039 --> 02:11:12.079 need to know the process. I need you to go 2686 02:11:12.279 --> 02:11:13.640 right to the problem. 2687 02:11:14.800 --> 02:11:15.800 Well, here's the problem. 2688 02:11:15.920 --> 02:11:19.680 I went to the portal and the portal is totally different. 2689 02:11:19.720 --> 02:11:24.039 Now, okay, so the portal, the portal does not reflect 2690 02:11:24.479 --> 02:11:26.479 the figures she gave you. 2691 02:11:28.279 --> 02:11:33.279 And told me, yes, and what I have, So how. 2692 02:11:33.159 --> 02:11:35.000 Would you Here's what I want to know, and I'm 2693 02:11:35.039 --> 02:11:38.399 not disputing that. What does the portal say you owe? 2694 02:11:40.840 --> 02:11:50.119 The portal says that I owe this month twenty yeah, 2695 02:11:50.159 --> 02:11:51.079 and then next month. 2696 02:11:54.279 --> 02:11:56.399 Now here's all I need to know. And I don't 2697 02:11:56.439 --> 02:11:58.800 want to go through the math again. But what's the 2698 02:11:58.960 --> 02:12:03.680 difference between what the portal says you owe and what 2699 02:12:03.720 --> 02:12:06.600 you would pay if her figures were correct? What's the 2700 02:12:06.680 --> 02:12:10.119 difference in actual dollars? 2701 02:12:11.119 --> 02:12:14.359 Well, it would have been twenty five this month and 2702 02:12:14.359 --> 02:12:16.520 it would have been fifty next month because I had 2703 02:12:16.520 --> 02:12:18.159 one hundred and sixty seven dollars of credit? 2704 02:12:18.560 --> 02:12:20.880 Got it? What did they do with your credit? 2705 02:12:23.560 --> 02:12:27.760 They took the credit and they've made they started my 2706 02:12:27.920 --> 02:12:31.000 rent increase in November instead of December. 2707 02:12:31.279 --> 02:12:33.199 Okay, why did they do that? 2708 02:12:35.239 --> 02:12:38.000 I don't know, because I know through hud is that 2709 02:12:38.159 --> 02:12:40.359 they give you they have to give you thirty days 2710 02:12:40.560 --> 02:12:43.760 after recertification for your new rent rate to start. 2711 02:12:44.000 --> 02:12:47.159 And that gave me only a days, even though she 2712 02:12:47.279 --> 02:12:50.079 told me in the meeting, had but after. 2713 02:12:49.840 --> 02:12:54.079 Your recertification, hold on after your recertification date or the 2714 02:12:54.119 --> 02:12:59.840 actual recertification, because you were supposedly supposed to be recertified 2715 02:13:00.000 --> 02:13:03.439 August first, right, so that would have given him more 2716 02:13:03.479 --> 02:13:04.520 than thirty. 2717 02:13:04.279 --> 02:13:06.119 Days to make this easy. 2718 02:13:06.159 --> 02:13:07.720 Though, Tom, you know what I think we do is 2719 02:13:07.720 --> 02:13:11.359 put Deputy Scott my god, he's a bean counter by trade. 2720 02:13:11.760 --> 02:13:13.920 It's all math, no matter what, this is going to 2721 02:13:13.960 --> 02:13:15.680 come down to, good math or bad math. 2722 02:13:15.760 --> 02:13:15.960 Right. 2723 02:13:16.680 --> 02:13:19.960 Yeah, But Monty, what I'm saying is no. 2724 02:13:20.079 --> 02:13:22.920 Here, Here's really here is really what. 2725 02:13:22.800 --> 02:13:23.720 It comes down to. 2726 02:13:23.880 --> 02:13:28.560 Truly, were they authorized to make that rent increase when 2727 02:13:28.560 --> 02:13:33.359 they did? That's all it comes down to. 2728 02:13:33.640 --> 02:13:33.920 Increase? 2729 02:13:34.000 --> 02:13:39.560 But November December, No for November. Did they do that 2730 02:13:39.680 --> 02:13:42.680 correctly or not? If they did it correctly, and you're 2731 02:13:42.720 --> 02:13:44.960 going to owe more than you thought if they did 2732 02:13:44.960 --> 02:13:52.520 it incorrectly, then they should have extended it until December, right, Okay, 2733 02:13:52.680 --> 02:13:54.560 so let's just let's just confine it. 2734 02:13:54.560 --> 02:13:56.520 I don't want to make it complicated. 2735 02:13:56.840 --> 02:13:59.039 I don't want to make it complicated whether you had 2736 02:13:59.039 --> 02:13:59.680 credit or not. 2737 02:14:00.039 --> 02:14:01.079 You still have the credit. 2738 02:14:01.199 --> 02:14:04.199 It's just that they ate it up with your with 2739 02:14:04.279 --> 02:14:08.159 a rent increase, and you're saying they implemented the rent 2740 02:14:08.199 --> 02:14:09.479 increase thirty days. 2741 02:14:09.479 --> 02:14:14.760 Early Black Friday is coming. And for the adults in 2742 02:14:14.800 --> 02:14:17.800 your life who love the coolest toys, well. 2743 02:14:17.439 --> 02:14:19.119 There's something for them this year too. 2744 02:14:19.439 --> 02:14:22.920 Bartisian is the premiere craft cocktail maker that automatically makes 2745 02:14:22.920 --> 02:14:26.399 more than sixty seasonal and classic cocktails each and under 2746 02:14:26.439 --> 02:14:29.479 thirty seconds at the push of a button. And right now, 2747 02:14:29.680 --> 02:14:32.840 Bartisian is having a huge sight wide sale. You can 2748 02:14:32.880 --> 02:14:35.680 get one hundred dollars off any cocktail maker or cocktail 2749 02:14:35.680 --> 02:14:38.800 maker bundle when you spend four hundred dollars or more. So, 2750 02:14:39.399 --> 02:14:42.119 if the cocktail lover in your life has been good 2751 02:14:42.119 --> 02:14:46.279 this year or the right kind of bad, get them Bartisian, 2752 02:14:46.680 --> 02:14:51.399 at the push of a button, make Bark quality Cosmopolitans, Martini's, Manhattan's, 2753 02:14:51.439 --> 02:14:55.600 and more all in just thirty seconds, all for a 2754 02:14:55.800 --> 02:15:00.520 hundred off. Amazing toys aren't just for kids. Hundred off 2755 02:15:00.520 --> 02:15:03.359 of cocktail maker. When you spend four hundred through Cyber Monday, 2756 02:15:03.600 --> 02:15:07.399 visit Baptisian dot com slash cocktail. That's b A R 2757 02:15:07.560 --> 02:15:11.000 T E s I A n dot com slash cocktail. 2758 02:15:14.159 --> 02:15:18.159 Okay, I got you, Bro, I got you. So if 2759 02:15:18.199 --> 02:15:20.880 they did, then we should have it corrected. And I 2760 02:15:21.439 --> 02:15:25.880 do agree that they that Deputy Dollar is the one 2761 02:15:25.920 --> 02:15:29.640 to do this or to check it out. So basically, Hud, 2762 02:15:30.760 --> 02:15:33.720 upon his certification, he got a rent increase that he 2763 02:15:33.760 --> 02:15:36.199 said was early that costs him more money than he thought. 2764 02:15:36.560 --> 02:15:39.399 We don't have to complicate it beyond that three h 2765 02:15:39.439 --> 02:15:41.520 three seven months? 2766 02:15:40.279 --> 02:15:45.680 No what what? What? 2767 02:15:46.000 --> 02:15:46.159 Oh? 2768 02:15:47.520 --> 02:15:49.439 Now the riding crease is fine. It just happened a 2769 02:15:49.479 --> 02:15:50.079 month early. 2770 02:15:50.279 --> 02:15:52.840 But I said that three times. Monty. 2771 02:15:53.359 --> 02:15:57.239 Do you see listen, Bro, you gotta listen. You can't 2772 02:15:57.279 --> 02:16:00.680 be Joe Biden. Now, you can't be common Harris. You 2773 02:16:00.720 --> 02:16:01.439 gotta listen. 2774 02:16:02.279 --> 02:16:04.119 You gotta listen like a Republican. 2775 02:16:06.880 --> 02:16:07.279 How much? 2776 02:16:08.840 --> 02:16:10.199 Hey, Monty, I'm just kidding you. 2777 02:16:10.319 --> 02:16:13.439 Just forget it, doc, I mean, really, let's not complicate 2778 02:16:13.520 --> 02:16:17.920 this thing. They made a rent increase thirty days early, 2779 02:16:18.479 --> 02:16:23.680 and he's paying more than he expected after recertification period. 2780 02:16:23.760 --> 02:16:26.279 Hold on you, you can't that. 2781 02:16:26.399 --> 02:16:29.399 They did you hear him when he said that they 2782 02:16:29.560 --> 02:16:32.440 charged him the the new amount early. 2783 02:16:33.399 --> 02:16:36.079 Shut up, Mark, No, I'm gonna get honest to god. 2784 02:16:36.159 --> 02:16:37.639 Mark is kissing me off lately. 2785 02:16:37.719 --> 02:16:38.959 Okay, we got more coming up. 2786 02:16:45.479 --> 02:16:48.760 Go with a sure thing Denver's Best roofer Excel Roofing 2787 02:16:48.840 --> 02:16:49.399 dot com. 2788 02:16:49.440 --> 02:16:51.479 You don't pay a cent until you're content. 2789 02:16:54.840 --> 02:16:58.040 Time for an insurance check up free, no obligation in comparison, 2790 02:16:58.159 --> 02:17:01.680 call Compass Insurance. Pay too much your coverage at dozens 2791 02:17:01.719 --> 02:17:04.479 of insurance companies find out now three all three seven 2792 02:17:04.479 --> 02:17:05.040 to seven to one. 2793 02:17:05.159 --> 02:17:05.399 Help. 2794 02:17:05.559 --> 02:17:08.239 You'll think you're his only customer when you choose Frank 2795 02:17:08.280 --> 02:17:10.719 durand the real estate Man dot com to list your 2796 02:17:10.760 --> 02:17:13.879 home with Remax Alliance three all three nine two zero 2797 02:17:14.040 --> 02:17:15.000 sixteen twenty two. 2798 02:17:15.879 --> 02:17:19.440 Welcome to the show. Now listen to this one. You ready? 2799 02:17:20.040 --> 02:17:20.479 You ready? 2800 02:17:20.479 --> 02:17:20.719 Mark? 2801 02:17:21.479 --> 02:17:25.920 Listen to this one? Yes, I got the hyundaid dealer 2802 02:17:26.040 --> 02:17:30.000 got back to me. Yes, so I said, Would a 2803 02:17:30.040 --> 02:17:31.559 battery cause all that trouble? 2804 02:17:31.799 --> 02:17:33.440 Why is she having a limp mode? 2805 02:17:33.559 --> 02:17:36.000 Why were the engine lights going on right after a 2806 02:17:36.040 --> 02:17:39.280 major repair from this collision center yep, and from the 2807 02:17:39.319 --> 02:17:42.079 same dealer, and they were so kind. Of course, they 2808 02:17:42.079 --> 02:17:45.440 took it in and I got an email they got 2809 02:17:45.520 --> 02:17:48.639 it in right away. That was amazing. We just got 2810 02:17:48.680 --> 02:17:51.319 a toe in there and they said, we found the 2811 02:17:51.520 --> 02:17:56.159 problem on the ilantra. I apologize for the inconvenience having 2812 02:17:56.159 --> 02:17:58.360 a toad in. Of course, everything's covered under warranty. We 2813 02:17:58.399 --> 02:18:01.639 found the problem. Looks like like a rabbit climbed into 2814 02:18:01.680 --> 02:18:04.280 the engine compartment to stay warm and decided to. 2815 02:18:04.239 --> 02:18:05.680 Snack on a couple of wires. 2816 02:18:05.920 --> 02:18:06.319 Wow. 2817 02:18:07.440 --> 02:18:12.959 As evidenced by his carcass, this happens periodically. It is 2818 02:18:13.000 --> 02:18:16.280 an easy repair, and we did it. 2819 02:18:16.280 --> 02:18:17.719 It's ready to go home. 2820 02:18:17.959 --> 02:18:18.280 Wow. 2821 02:18:18.799 --> 02:18:19.799 Sense of testing. 2822 02:18:21.040 --> 02:18:24.879 We're here till five pm and back at eight am. 2823 02:18:25.159 --> 02:18:27.239 I apologize for the inconvenience. 2824 02:18:27.760 --> 02:18:31.280 Remember we used we used to get calls about rodent, 2825 02:18:31.360 --> 02:18:34.120 s eat and wires all the time. I haven't had well, 2826 02:18:34.159 --> 02:18:38.239 it wasn't it wasn't my house, no, no, no, I just everywhere. 2827 02:18:39.360 --> 02:18:42.000 But it was two months at the at the dealership. 2828 02:18:42.120 --> 02:18:45.120 So wow, that's where it happened. Was at the dealership, 2829 02:18:45.159 --> 02:18:49.799 not your house, at the collision center. Yeah. 2830 02:18:49.840 --> 02:18:51.479 Wow, they they should. 2831 02:18:52.319 --> 02:18:54.399 Wow, I really appreciate them. 2832 02:18:54.520 --> 02:18:55.120 I do. 2833 02:18:55.200 --> 02:18:57.959 I mean, they got right on it. But I probably 2834 02:18:57.959 --> 02:18:59.799 bought a battery for no reason. Let me ask you, 2835 02:19:00.479 --> 02:19:02.719 when you buy a car at a dealer, you know, 2836 02:19:02.840 --> 02:19:05.399 like the like the Hyundai's you bought them mark, is 2837 02:19:05.440 --> 02:19:06.559 that battery gonna be bad? 2838 02:19:06.840 --> 02:19:07.440 Is it good? 2839 02:19:07.639 --> 02:19:09.360 Because the winner's coming for me to put a new 2840 02:19:09.399 --> 02:19:10.360 one in after three years? 2841 02:19:10.360 --> 02:19:14.120 Anyway, if if that was not the problem, which has 2842 02:19:14.159 --> 02:19:17.239 now been determined, I would not buy a new battery 2843 02:19:17.319 --> 02:19:17.760 right now. 2844 02:19:18.000 --> 02:19:18.639 You wouldn't. 2845 02:19:18.879 --> 02:19:21.360 No, I can't return a battery though, can I? 2846 02:19:21.360 --> 02:19:21.799 I can't. 2847 02:19:22.360 --> 02:19:24.600 Uh did you give him a core? Has it already 2848 02:19:24.639 --> 02:19:27.760 been installed? Or did you go buy? No, it's not installed, 2849 02:19:27.799 --> 02:19:28.520 but I have it. 2850 02:19:28.639 --> 02:19:32.079 I just don't know. Buy it at advanced? 2851 02:19:32.120 --> 02:19:36.079 I think yes, they will take it back, but I 2852 02:19:36.159 --> 02:19:39.920 wonder so Okay, so the whole problem was that probably 2853 02:19:39.959 --> 02:19:40.280 the wire. 2854 02:19:40.600 --> 02:19:43.879 But but guys, uh, my YouTube Barns and anyone else 2855 02:19:43.920 --> 02:19:47.000 listening is three years about it on a factory uh 2856 02:19:47.520 --> 02:19:48.600 installed battery or what? 2857 02:19:49.239 --> 02:19:52.520 You never replaced a battery on any of my hondais 2858 02:19:52.559 --> 02:19:56.040 And you know we're talking like ten different ones ever, but. 2859 02:19:56.159 --> 02:19:58.159 You only keep them three? You only keep him three 2860 02:19:58.239 --> 02:20:02.719 years Mark. Well that's true, true, yeah, so yeah, so people, 2861 02:20:02.760 --> 02:20:05.079 what do you think? Let's ask Kevin. 2862 02:20:06.399 --> 02:20:10.319 Get uncle Kevin on Bill, go ahead, what's going on 2863 02:20:10.399 --> 02:20:10.600 with you? 2864 02:20:10.680 --> 02:20:10.840 Bro? 2865 02:20:11.000 --> 02:20:11.600 What's going on? 2866 02:20:13.399 --> 02:20:16.000 Black Friday is coming? And for the adults in your 2867 02:20:16.000 --> 02:20:19.319 life who love the coolest toys, well there's something for 2868 02:20:19.360 --> 02:20:22.600 them this year too. Bartisian is the premiere craft cocktail 2869 02:20:22.639 --> 02:20:26.000 maker that automatically makes more than sixty seasonal and classic 2870 02:20:26.120 --> 02:20:29.000 cocktails each and under thirty seconds at the push of 2871 02:20:29.040 --> 02:20:32.280 a button. And right now, Bartisian is having a huge 2872 02:20:32.319 --> 02:20:35.079 sight wide sale. You can get one hundred dollars off 2873 02:20:35.120 --> 02:20:38.000 any cocktail maker or cocktail maker bundle when you spend 2874 02:20:38.040 --> 02:20:41.559 four hundred dollars or more so, if the cocktail lover 2875 02:20:41.680 --> 02:20:44.360 in your life has been good this year or the 2876 02:20:44.440 --> 02:20:48.280 right kind of bad, get them Bartisian at the push 2877 02:20:48.280 --> 02:20:53.120 of a button, make Bark quality Cosmopolitans, Martini's, Manhattan's, and more, 2878 02:20:53.600 --> 02:20:57.319 all in just thirty seconds, all for a hundred off. 2879 02:20:57.799 --> 02:21:01.520 Amazing toys aren't just for kids. Get one hundred off 2880 02:21:01.520 --> 02:21:04.399 of cocktail maker when you spend four hundred. Through Cyber Monday, 2881 02:21:04.639 --> 02:21:08.440 visit Martisian dot com slash cocktail. That's b A R 2882 02:21:08.559 --> 02:21:12.559 T E s I A N dot com slash cocktail. 2883 02:21:15.079 --> 02:21:17.559 A Hi Tom, Hey Bill? What's happening? 2884 02:21:18.840 --> 02:21:23.559 Yeah, just need some help with metro district questions. I 2885 02:21:23.600 --> 02:21:27.799 live in Franktown in uh the Buckhill metro District one 2886 02:21:28.079 --> 02:21:29.920 and two and. 2887 02:21:31.280 --> 02:21:31.920 What wha wait? 2888 02:21:31.959 --> 02:21:32.159 Wait? 2889 02:21:32.200 --> 02:21:34.639 What is the metro district for in Franktown? 2890 02:21:34.719 --> 02:21:36.840 For mark? Do you know what is it for? 2891 02:21:37.319 --> 02:21:37.559 Is it? A? 2892 02:21:38.000 --> 02:21:38.200 Is it? 2893 02:21:39.559 --> 02:21:42.280 But but wait? But it's a metro district for what? 2894 02:21:42.479 --> 02:21:44.559 For fire protection? For for what? 2895 02:21:46.600 --> 02:21:50.399 I believe it for a new community like the developed 2896 02:21:50.440 --> 02:21:53.920 here built roads has a water enterprise. 2897 02:21:55.159 --> 02:21:56.120 Okay, got it? 2898 02:21:56.520 --> 02:22:00.280 Okay, so it's so the developer did the metro district 2899 02:22:00.280 --> 02:22:01.600 and it was approved. 2900 02:22:03.040 --> 02:22:06.559 Yeah, so we had on our corner out there, Tom, 2901 02:22:06.799 --> 02:22:09.559 you can picture eighty three and eighty six where the 2902 02:22:09.680 --> 02:22:14.040 old stage coach was and that barn company whatever. So 2903 02:22:14.360 --> 02:22:18.120 they actually are building, in fact, probably half or not 2904 02:22:18.280 --> 02:22:22.040 more is done some new homes right there basically on 2905 02:22:22.079 --> 02:22:24.399 the corner, not quite on the corner a little south 2906 02:22:24.399 --> 02:22:27.760 of it, but that's probably why that was formed because 2907 02:22:27.799 --> 02:22:31.360 they're brand new I think ten to fifteen homes. 2908 02:22:31.760 --> 02:22:34.079 Well, okay, so what's going on with the metro district. 2909 02:22:34.159 --> 02:22:35.760 What's going on? What's your problem with it? 2910 02:22:35.760 --> 02:22:37.120 Bill, Well, I. 2911 02:22:38.319 --> 02:22:41.399 Feel like there's a lot of conflict with a developer 2912 02:22:41.520 --> 02:22:47.200 and basically, to describe in a quick way, he acts 2913 02:22:47.280 --> 02:22:51.920 like a czar, and basically the Yeah, there's a design 2914 02:22:51.959 --> 02:22:57.360 review committee that you have to put in for landscaping, 2915 02:22:57.680 --> 02:23:01.639 and you have some neighbors that get approved other neighbors. 2916 02:23:01.680 --> 02:23:05.840 But those those are bill, Bill, those are covenants, though 2917 02:23:05.959 --> 02:23:08.959 I don't believe they're they're the metro district. 2918 02:23:09.319 --> 02:23:12.399 Metro districts don't get involved with what area are you in? 2919 02:23:12.520 --> 02:23:13.719 By the way, where is it? 2920 02:23:16.040 --> 02:23:18.680 Well, it's a little, it's right where you were saying, 2921 02:23:18.719 --> 02:23:19.600 but it's a little. 2922 02:23:20.559 --> 02:23:26.719 Where is it the new gated community? Or no, what's 2923 02:23:27.280 --> 02:23:28.719 what's the name of the community? 2924 02:23:30.159 --> 02:23:32.920 Fox Hill? 2925 02:23:33.399 --> 02:23:33.639 Bill? 2926 02:23:34.200 --> 02:23:35.079 Fox Hill? 2927 02:23:36.440 --> 02:23:39.239 Yeah, Hey, Bill, I was moved into a new community 2928 02:23:39.239 --> 02:23:43.399 as well. And the builder basically is the hoa until 2929 02:23:43.440 --> 02:23:47.719 twenty five percent of the homes are sold and. 2930 02:23:47.639 --> 02:23:51.399 Then actually actually hold on, bro hold on, doctor, It's 2931 02:23:51.520 --> 02:23:53.079 it's the developer, not the building. 2932 02:23:53.079 --> 02:23:58.239 I mean the developer until and then it depends hold on. 2933 02:23:58.319 --> 02:24:01.000 It depends on the local requirements. Sometimes it can be 2934 02:24:01.040 --> 02:24:02.559 as much as seventy five percent. 2935 02:24:03.280 --> 02:24:06.559 So, But but they do have a right. 2936 02:24:07.120 --> 02:24:09.719 They do have a right to enforce covenants, as DACA 2937 02:24:09.760 --> 02:24:12.719 is saying, and they can and then after they get off, 2938 02:24:12.760 --> 02:24:15.760 then then the homeowners take it over. But this has 2939 02:24:15.840 --> 02:24:18.239 nothing to do with the metro district. I think you're 2940 02:24:18.280 --> 02:24:19.399 confusing things. 2941 02:24:19.680 --> 02:24:22.120 Are you in that neighborhood or are you across the 2942 02:24:22.159 --> 02:24:23.559 street kind of by yourself. 2943 02:24:25.479 --> 02:24:27.200 No, I'm in the neighborhood that. 2944 02:24:27.159 --> 02:24:30.760 New neighbor mark covenance. 2945 02:24:32.280 --> 02:24:33.920 Of about one hundred homes. 2946 02:24:34.079 --> 02:24:36.079 Okay, go ahead, Tom, It's not what I was thinking of. 2947 02:24:36.200 --> 02:24:39.799 It's part of covenance bill. It's part of your covenant 2948 02:24:39.840 --> 02:24:42.239 that you agreed to when you moved in. Now, if 2949 02:24:42.280 --> 02:24:47.600 you think the guy is unfairly enforcing the covenants, that's 2950 02:24:47.680 --> 02:24:51.399 one thing. But they have a right to enforce them. 2951 02:24:51.719 --> 02:24:54.399 Tell me the exact issue real quick, because I got 2952 02:24:54.440 --> 02:24:56.399 to take a break. What's the exact issue. 2953 02:24:57.600 --> 02:24:59.840 Well, that's what it is unfair? 2954 02:25:01.000 --> 02:25:05.399 Uh, apply, do you have actual hold on I'll come 2955 02:25:05.399 --> 02:25:08.239 back to you. I need to know the exact issue 2956 02:25:08.280 --> 02:25:11.000 that is unfair. In other words, you want to put 2957 02:25:11.040 --> 02:25:12.159 these bushes in and. 2958 02:25:12.120 --> 02:25:12.920 They wouldn't let you. 2959 02:25:13.000 --> 02:25:15.280 But the neighbor has the same exact bushes. I need 2960 02:25:15.319 --> 02:25:18.319 to know the issue, not your opinion. We got more 2961 02:25:18.399 --> 02:25:22.120 coming right up. Go with a sure thing Denver's Best 2962 02:25:22.200 --> 02:25:25.079 roofer Excel Roofing dot com. You don't pay a cent 2963 02:25:25.280 --> 02:25:32.079 until you're content. Time for an insurance checkup free, no obligation. 2964 02:25:32.079 --> 02:25:35.920 In comparison, call Compass Insurance paying too much your coverage 2965 02:25:35.959 --> 02:25:38.639 at dozens of insurance companies find out now three oh 2966 02:25:38.680 --> 02:25:41.000 three seven to seven to one help. You'll think you're 2967 02:25:41.040 --> 02:25:43.559 his only customer when you choose Frank durand the real 2968 02:25:43.680 --> 02:25:46.639 estate Man dot com to list your home with Remax 2969 02:25:46.680 --> 02:25:50.159 Alliance three oh three nine two zero sixteen twenty two 2970 02:25:50.159 --> 02:25:53.200 was special for at least the rest of the day. 2971 02:25:53.200 --> 02:25:55.239 If somebody calls, come on, let's have some fun. 2972 02:25:55.399 --> 02:25:56.920 Let's let's have to be let's do yes. 2973 02:25:57.040 --> 02:25:58.120 It doesn't have to be good good. 2974 02:25:58.360 --> 02:26:01.319 Our current special is fifty off a window and four 2975 02:26:01.319 --> 02:26:03.200 to fifty off a door. But if somebody calls and 2976 02:26:03.200 --> 02:26:05.639 says they heard us on the Tom Martinez Show for 2977 02:26:05.680 --> 02:26:07.799 the next week, I'll do it up to two hundred 2978 02:26:07.799 --> 02:26:09.319 off a window and five hundred off of door. 2979 02:26:10.079 --> 02:26:12.200 Holy crap, hold on, I'm gonna write that down. So 2980 02:26:12.239 --> 02:26:15.319 for the next week. It's five hundred off what. 2981 02:26:15.840 --> 02:26:18.040 Per door and two hundred off per window? 2982 02:26:18.920 --> 02:26:20.959 Oh wow, I'm putting it down. 2983 02:26:21.040 --> 02:26:22.840 Do you have any windows that happen to be two 2984 02:26:22.920 --> 02:26:23.559 hundred dollars? 2985 02:26:23.680 --> 02:26:24.159 I do not. 2986 02:26:26.120 --> 02:26:26.840 What does that mean? 2987 02:26:28.120 --> 02:26:30.200 Marc asked if they're if they're If I hady windows 2988 02:26:30.200 --> 02:26:31.840 that were two hundred dollars, I think he's looking for 2989 02:26:31.879 --> 02:26:32.639 some freebi's here. 2990 02:26:32.760 --> 02:26:35.159 There's no two hundred dollars windows ever. 2991 02:26:35.959 --> 02:26:39.680 Okay, now, now if you if you do this, it's 2992 02:26:39.719 --> 02:26:42.440 till when they'll look till the end of the week. 2993 02:26:42.760 --> 02:26:44.639 Till next wednesday. I'll do it one full. 2994 02:26:44.440 --> 02:26:47.840 Week till next wednesday. Okay, I'm writing it down. Five 2995 02:26:47.879 --> 02:26:50.959 hundred dollars per door, two hundred dollars per window. 2996 02:26:51.120 --> 02:26:51.319 Yep. 2997 02:26:51.600 --> 02:26:55.440 And that's a great deal. And it's until next wednesday. 2998 02:26:55.959 --> 02:26:59.479 So people, if you want that, it's Gravinas. Now here's 2999 02:26:59.520 --> 02:27:02.360 the number three oh three four seven two eighty four 3000 02:27:02.479 --> 02:27:06.200 sixty two three oh three four seven to two eighty 3001 02:27:06.239 --> 02:27:09.399 four sixty two nine fifty West Evans. 3002 02:27:09.440 --> 02:27:10.799 You have a showroom there by the way. 3003 02:27:10.920 --> 02:27:12.719 Yeah, we have a beautiful showroom. We have a lot 3004 02:27:12.719 --> 02:27:13.520 on display there. 3005 02:27:14.200 --> 02:27:15.040 Yeah. 3006 02:27:15.079 --> 02:27:19.360 I've not been out to that location, and uh, people 3007 02:27:19.440 --> 02:27:21.799 can just drop by to at nine to fifty West Evans. 3008 02:27:21.799 --> 02:27:22.920 What are your hours out there? 3009 02:27:23.399 --> 02:27:26.719 So Monday through Thursday we're open seven thirty to four thirty, 3010 02:27:26.719 --> 02:27:29.399 Friday from seven thirty to four, and then Saturday we're 3011 02:27:29.399 --> 02:27:30.440 open from ten to one. 3012 02:27:31.159 --> 02:27:33.360 Oh, that's pretty cool. Well, thank you for being here. 3013 02:27:33.399 --> 02:27:34.559 We certainly appreciate it. 3014 02:27:34.639 --> 02:27:34.840 Nick. 3015 02:27:35.000 --> 02:27:39.559 Now we're going to take that issue with the covetance 3016 02:27:40.120 --> 02:27:43.520 with that guy in the subdivision tomorrow along with any 3017 02:27:43.520 --> 02:27:44.200 other callers. 3018 02:27:44.200 --> 02:27:45.479 So here's what I want to tell you. 3019 02:27:46.159 --> 02:27:51.959 Covenants are very controversial depending on who is enforcing them, 3020 02:27:51.959 --> 02:27:54.799 but as long as they're enforcing them accurately, you've agreed 3021 02:27:54.799 --> 02:27:55.040 to it. 3022 02:27:55.079 --> 02:27:57.799 On closing, save all your problems for me.