Speaker 1: Ripped us, so you don't have them.
Speaker 2: Come running just as fast as we can.
Speaker 3: Show Shooter's gonna help coming man.
Speaker 4: This is the Troubleshooter Show. No Tom Martine, you welcome.
Speaker 5: Welcome to the only show of It's kai. You know
Speaker 5: what we do.
Speaker 1: We solve problems, answer questions, take complaints.
Speaker 5: We my friends, try to make your life.
Speaker 1: A little bit better. You've been ripped off. Maybe someone
Speaker 1: took advantage of you. Maybe some contractor took money up
Speaker 1: front and didn't do a damn thing. Maybe you got
Speaker 1: a problem with a roofer. Maybe your Dennis sucks. I
Speaker 1: think you get the idea. If you have a problem,
Speaker 1: we are here to help, and we help for free.
Speaker 1: By the way, over three hundred million dollars so far, cash,
Speaker 1: merchandise exchanges, refund services. Not going to get a better
Speaker 1: deal anywhere. It's free help. We try to recoup your money.
Speaker 1: You got a problem, It's very simple. You pick up
Speaker 1: the phone. You dial three zero three Martino or three
Speaker 1: oh three seven one three eight two five five. That's
Speaker 1: three oh three seven one three eight two five five.
Speaker 1: We have two lines open. You can probably get through
Speaker 1: right away if you need some help. Now, I want
Speaker 1: to tell you really quick. Who's in studio with me?
Speaker 1: Nick Gravina with Gravina Windows. Nick, First of all, it's
Speaker 1: great to see you again. You were in here maybe
Speaker 1: a month ago. How's it been going fantastic? You it's
Speaker 1: going really good. I started thinking about people in your industry,
Speaker 1: and I've got a question for you. So we just
Speaker 1: had the biggest November snow store where I live. I'm
Speaker 1: mount in Franktown or Douglas County, and we had snow
Speaker 1: three or four days straight.
Speaker 5: We had over twenty four inches. It was crazy.
Speaker 1: I mean, obviously you guys can't work when there's that
Speaker 1: much snow or snowing installing windows or doors.
Speaker 5: But typically in.
Speaker 1: November, December, January, even February, can you guys still install windows?
Speaker 6: Yeah, of course we can. You know, we do it
Speaker 6: pretty much year round. I mean year round. We might
Speaker 6: lose maybe five ten days, that's it a year. Yeah,
Speaker 6: I mean if it's you know below you know, ten
Speaker 6: degrees or multiple inches of snow, but then you can, yeah,
Speaker 6: like today, beautiful day, we'll be working all day.
Speaker 7: They'll be working all day.
Speaker 1: You know what's crazy is these guys have listen to this.
Speaker 1: These guys have fifty lines of windows. I don't care
Speaker 1: if you have a fix and flip out there that
Speaker 1: you just bought, or maybe you have a duplex you
Speaker 1: ran out in one of your you know, tenants, broke
Speaker 1: the window or whatever. These guys can do everything for
Speaker 1: every budget, all the way up to what I mean,
Speaker 1: you what's the most expensive just I don't even want
Speaker 1: to say single window, but maybe single wall or single house.
Speaker 5: What's the most expensive job you've done? I'm curious.
Speaker 6: We did a complex and keystone a couple of years back.
Speaker 6: That was about one point four million.
Speaker 5: Of how many windows is that?
Speaker 6: That was two hundred and.
Speaker 5: Some gosh, that is massive.
Speaker 1: Yeah, any problems or a job like that, generally you
Speaker 1: would think there's gonna be some issues.
Speaker 6: Yeah, we had some issues, of course you do. It's construction.
Speaker 5: You know, what's your favorite brand?
Speaker 1: You say, let's just say, for a regular homeowner in Colorado,
Speaker 1: is there a particular brand because of our weather, our climate,
Speaker 1: our sunshine three hundred days a year, what's your favorite brand?
Speaker 7: Or there's no such thing? You know.
Speaker 6: I like a lot of different brands for a lot
Speaker 6: of different reasons. You know, again, we carry them all.
Speaker 6: So I mean we have woodclad, we have vinyl, we
Speaker 6: have fiberglass. I kind of have my favorites within all those. Yeah,
Speaker 6: So it's really depending on what a homeowner wants.
Speaker 7: What do you have?
Speaker 6: I have a very high end vinyl in my house,
Speaker 6: insulated about as efficient as you can get with double
Speaker 6: pain triple pain. It's a double pain sound control window
Speaker 6: because I live right off of Shehardan Ah.
Speaker 1: You shared with me too. You're kind of in a
Speaker 1: dad band as we called it.
Speaker 8: Yep.
Speaker 1: And so when you did that have anything to do
Speaker 1: with the soundproofing. So your neighbors don't here or.
Speaker 6: No, no, we actually practice at my shop, believe it
Speaker 6: or not. Okay, you know, but up there it's just
Speaker 6: a lot of traffic, so it just helps cut it out.
Speaker 5: How cool is that?
Speaker 1: By the way, Deputy Doc in the house, Kelly Dragons
Speaker 1: on the other side of the glass. We've got all
Speaker 1: of our deputy standing by. You've been ripped off taking
Speaker 1: advantage of three zho three seven one three eight two
Speaker 1: five five.
Speaker 5: Hey, Anna, what is going on.
Speaker 1: With this contractor in your business?
Speaker 5: Anna?
Speaker 7: Yeah?
Speaker 5: Hey, what's going on? Anna?
Speaker 9: Oh?
Speaker 10: Good?
Speaker 11: So I hired this guy to do some tree work
Speaker 11: and things just kind of starts going, It's the first
Speaker 11: job you did was great. So I actually signed up
Speaker 11: was for two other jobs, so that was going to
Speaker 11: be a total three jobs. But then I kind of
Speaker 11: started to notice things going off, you know, as I
Speaker 11: was waiting on him to do the other job. And
Speaker 11: because the first time I met him something.
Speaker 5: Anna, what kind of worker?
Speaker 1: Let me ask a few basic questions and you can
Speaker 1: continue on what kind of tree work is he doing?
Speaker 1: Is he trimming trees? Is he is he planting trees?
Speaker 1: What are we talking about?
Speaker 11: No, he's pruning, pruning, pruning trees. Yeah, he's pruning trees.
Speaker 1: And you hired him in the past and you've had
Speaker 1: no problem with him, so now you needed some more
Speaker 1: work done, you called him again.
Speaker 11: Also, I hired him busy for the first time, you know,
Speaker 11: and so he did work on one of my properties
Speaker 11: because I actually I'm a roastate investor.
Speaker 12: So I'm a buy and hold, got it.
Speaker 11: And then I have a property in Lakewood where I
Speaker 11: hired him to do some work and he came out
Speaker 11: and that went fine, and then I had a peach tree.
Speaker 11: But you know, with her trees, he's gotta wait until
Speaker 11: you know the winter until they go down.
Speaker 5: Yeah, or else you can kill him. Trust me, I
Speaker 5: know that the hard way.
Speaker 11: So that work was postponed and I had already prepaid
Speaker 11: for that, you know. And so but then when he
Speaker 11: did the other job, I was like, oh, okay, well
Speaker 11: everything went well. So I hired him for another companies.
Speaker 1: Okay, so what happened He gets over to the other property.
Speaker 1: What was his What was the job description there? Same
Speaker 1: thing as bruning trees?
Speaker 13: No?
Speaker 11: No, So this other property was to remove an elm tree.
Speaker 11: You know those are like weeds and they just keep
Speaker 11: growing there.
Speaker 1: What property do you want to call this? The Lakewood
Speaker 1: property was Fine, Denver? So the Denver property?
Speaker 11: Yeah, the Denver properties where the trouble started.
Speaker 5: Okay, So what happened He got over there and did
Speaker 5: what or didn't do what?
Speaker 11: So he actually had not got over there and he
Speaker 11: started to things just kind of started to go wrong.
Speaker 1: Wait wait wait wait an so he was purely a
Speaker 1: no show at the Denver He didn't he just never
Speaker 1: showed up.
Speaker 11: No, because I canceled the job.
Speaker 5: Okay, keep going.
Speaker 11: The reason I canceled the job was because of what
Speaker 11: I was starting to pick up. Because I had a company.
Speaker 11: I try to use to try a different contractors just
Speaker 11: to see how they work, and then I tend to
Speaker 11: stick with the preferred contractors. So I was I had
Speaker 11: another tree company doing a different service, and when they
Speaker 11: came out before he was scheduled to come out, they
Speaker 11: actually said, oh, we can do that for you for
Speaker 11: two hundred and thirty dollars cheaper.
Speaker 1: But how much was the other guy? A couple questions. One,
Speaker 1: what is this guy's name, the tree brunner, the bad guy.
Speaker 11: It's branching out tree services.
Speaker 1: Okay, well I shouldn't have said bad guy because we're
Speaker 1: still getting down to it. But so branching out, how
Speaker 1: much would you pay him? Did you pay him in
Speaker 1: advance for the work that he was going to do
Speaker 1: with the Denver property?
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Speaker 11: So at the Denver property, I hadn't paid him, he
Speaker 11: was going to be paid four hundred and eighty dollars.
Speaker 1: Okay, So the other company come out for whatever reason,
Speaker 1: they're going to do different work at the Denver property
Speaker 1: and they say, hey, by the way, we can do this,
Speaker 1: and it sounds like they could have saved you a
Speaker 1: couple hundred bucks. So you decided to go with them.
Speaker 11: No, I actually I felt bad because, being a small
Speaker 11: business owner, I didn't want to do that because it
Speaker 11: kind of seemed a little shady.
Speaker 8: Okay, do that?
Speaker 11: So I politely I found them, but I was like, nah,
Speaker 11: I think I'm gonna stick with this other guy, branching
Speaker 11: Out Free Service LLC, just because I had already committed
Speaker 11: to them. So I just okay, so.
Speaker 7: What so so far?
Speaker 1: But Anna, so far this guy had branching out did
Speaker 1: work at your Lakewood property, you had no problem.
Speaker 5: He was gonna do work at the Denver property. And
Speaker 5: what happened?
Speaker 11: So then when I reached out to him, you know,
Speaker 11: and I said, okay, I just need to know. I
Speaker 11: think he got upset a fact that number one I
Speaker 11: even reached out to you know that I got the
Speaker 11: offer from the other company.
Speaker 5: You know, let me put you on hold. I got
Speaker 5: to take this break.
Speaker 1: I am curious when I come back to you in
Speaker 1: a second or so or a minute or so, I
Speaker 1: want to know a couple of things, Like one, why
Speaker 1: did you call that other tree company? I am curious
Speaker 1: why they came out, And I get they were cheaper
Speaker 1: on the one thing that branching out was gonna do, But.
Speaker 5: But why why did you call them in the first place.
Speaker 1: Everybody hold tight, Craig, you hold tight. He's got a problem.
Speaker 1: With a Hondi Santa Fe, which I unfortunately know a
Speaker 1: ton about. I love Hondai's. We'll try to help him out.
Speaker 1: Three oh three seven one three eight two five five
Speaker 1: two lines open.
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Speaker 1: All right, folks, three oh three seven one three eight
Speaker 1: two five five, get a couple of lines open. Three
Speaker 1: oh three Martino ripped off, taking advantage of I'm gonna
Speaker 1: hop right back, and I'm trying to really figure out
Speaker 1: what this tree pruner did wrong with Anna so Anne,
Speaker 1: I asked you a couple of questions, one like so
Speaker 1: he did the job right in Lakewood. He was set
Speaker 1: to go to a different one of your properties in Denver,
Speaker 1: he shows up or he doesn't show up out there,
Speaker 1: but before he does, you have another company come out
Speaker 1: and bid it. Why did you even call the other
Speaker 1: company enough?
Speaker 11: So the other company was doing that different because I
Speaker 11: had I have a lot of trees on my pop.
Speaker 1: So they were doing a completely different tree job fund
Speaker 1: the same property.
Speaker 11: Give me a completely different job on the same topic.
Speaker 5: Okay, then they bid you on that.
Speaker 7: Then what?
Speaker 5: Then you called up this guy at branching out and
Speaker 5: what happened?
Speaker 11: So I called him up and I said, okay, so
Speaker 11: they're offering me to do this job for two hundred
Speaker 11: and thirty dollars cheaper. Yep, you know how to see
Speaker 11: if I can negotiate a price clock you know, and
Speaker 11: you know rightfully as I am, I'm a small business.
Speaker 5: Yeah, I get it.
Speaker 1: So you called up and said, someone else told me
Speaker 1: they'll do it for two hundred and thirty.
Speaker 11: Now what because they were there, Because they were there
Speaker 11: and the project that I had them doing totally different.
Speaker 13: Was over a time, okay.
Speaker 1: But because they're already there and all their workers are
Speaker 1: there and all the equipments there, they were willing to
Speaker 1: do it for two thirty okay.
Speaker 5: So then what so then.
Speaker 11: You know, no, actually no, no, no, no, no, no, no,
Speaker 11: wait here, So they offered that to me, but I said, well,
Speaker 11: you know what I have ed he signed up just
Speaker 11: like I told you in a previous whatever I had,
Speaker 11: I've already signed up with this guy. And you know,
Speaker 11: it just didn't feel right to me, you know, to
Speaker 11: under cut him on that.
Speaker 5: But yeah, so you called him up and you told
Speaker 5: him the fact.
Speaker 11: Yeah, after the past, they had already left. After the fact.
Speaker 11: I let him know that they have offered me this
Speaker 11: to see if he would lower the price a little bit.
Speaker 11: Then he said no, I can't, you know, and if
Speaker 11: you want to take care off of.
Speaker 1: But you know at that point, okay, okay, so we
Speaker 1: said no.
Speaker 5: So then what.
Speaker 11: Then? So what happened was he wanted me to then
Speaker 11: leave a review of his lake would work. But then
Speaker 11: I was like, okay, we've got three other jobs, two
Speaker 11: other jobs three total to get done. Why don't we
Speaker 11: because my understanding of how reviews.
Speaker 1: Work, and I want to start I want to start
Speaker 1: this conversation from a different way now because we're really
Speaker 1: going nowhere. What is the problem right now? Like right now?
Speaker 1: Not not what happened a week ago, two weeks ago,
Speaker 1: three weeks ago.
Speaker 7: What is the going on right now?
Speaker 11: Okay, So what's going on right now is that she
Speaker 11: left a retaliatory review. Okay, he searched my business. Okay,
Speaker 11: I'm a small business. I have furnished rentals. He searched
Speaker 11: all my furnished rentals to leave a rectory RESUW got
Speaker 11: it on my Google business page and Yelp business page. Thankfully.
Speaker 11: I got today this morning eight forty nine am. Yelp
Speaker 11: took down his revalidator Yule.
Speaker 13: Yeah.
Speaker 1: So Google generally will too if there's nothing to it,
Speaker 1: like an ex employee or an ex wife.
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Speaker 11: So the problem is that when I hired him, and
Speaker 11: you know, I try to resolve this thing.
Speaker 1: But anna, hold on, note they took it down, right,
Speaker 1: took it down. Google will take it down if you
Speaker 1: go through this stuff. So what's the problem right now?
Speaker 11: Well, the problem right now is he went and got
Speaker 11: his staff, not just him, his staff and some other
Speaker 11: guy to leave a retaliatory review on my Google page.
Speaker 11: And that that is what I have a problem.
Speaker 5: And what does it say? Tell me what it says?
Speaker 11: Okay, So it goes and it presents as a contractor.
Speaker 11: So he says contractors, Look, how you know do I
Speaker 11: would not hire this company? But again, I'm a furnished rental.
Speaker 11: Why would you you didn't book a stay with me?
Speaker 11: Why would you go to And.
Speaker 5: All I'm asking is it, is it untrue?
Speaker 11: Is the totally untrue? Because what he's doing is he's
Speaker 11: progesting the exact same thing he's doing onto my page,
Speaker 11: which is just wrong. And I've actually decided to do
Speaker 11: a scent decease and I found the BBB complaints which
Speaker 11: they're investigating at this particular moment. And I also had
Speaker 11: asked him, you know, personally through email, to please stop
Speaker 11: because he's doing exactly what he's accused.
Speaker 5: Do you want me to try to call him? I'd
Speaker 5: love to call him. Can I call him?
Speaker 2: Oh?
Speaker 11: Yeah, I would love you to try.
Speaker 1: Yeah, I think that's what we do. Let's try to
Speaker 1: get his side of the story, Kelly, when we go
Speaker 1: to break, Let's let's try to call this guy and
Speaker 1: let's see what's going on. The one thing I'm not
Speaker 1: I'm not going to say I'm concerned about, but if
Speaker 1: the guy's not lying on a review, Let's say the
Speaker 1: review says, hey, she hired me for this job, and
Speaker 1: we add a date. Then before we even show up,
Speaker 1: she cancels it. I would never work for her again.
Speaker 1: There's nothing wrong with that. That's what happened. He's not lying.
Speaker 11: Okay, okay, okay, But but here's the thing. Okay, I
Speaker 11: hired you. If I come to you and I hire
Speaker 11: you as a private individual, yes, why you have an
Speaker 11: ol radition a review on your business case on that business.
Speaker 1: Yeah, but a contract and a contractor can leave a review.
Speaker 1: I mean, that's I understand what you're saying. Why is
Speaker 1: he messing with your business because he feels like you
Speaker 1: messed with his. I'm not saying I agree with it.
Speaker 1: In fact, I don't like what he did at all.
Speaker 1: And if he was saying stuff that was slanderish or lies,
Speaker 1: he could get into a lot of trouble. But that's
Speaker 1: what I'm saying. If he didn't lie about anything, I
Speaker 1: don't know what the I don't know what the real
Speaker 1: issue is. So let me ask you again. Is there
Speaker 1: anything on there that's that's a lie, Not not something
Speaker 1: you disagree with, not an opinion of his, but an
Speaker 1: outright lie. Is there anything like that, like, uh, she
Speaker 1: came out and punched me in the face, or she
Speaker 1: keyed my car or something like that.
Speaker 5: Is there anything like that?
Speaker 11: I'll send you his listening.
Speaker 15: You can read it.
Speaker 1: I would love to do that. I would love to
Speaker 1: do that. Hold on, so, Kelly, two things. One, get
Speaker 1: her to send whatever to help. I want to actually
Speaker 1: read these reviews and see what I think of them.
Speaker 1: And then during the break, let's try to reach out
Speaker 1: to this guy and get him on. Tell him where
Speaker 1: we're at in the show, and I'd love to get
Speaker 1: his opinion on it.
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Speaker 1: You know I'm going to finish this up with Anna,
Speaker 1: because this is like going to the dentist.
Speaker 5: Quite frankly, she did send me these reviews.
Speaker 1: Kelly, did you have any luck reaching out to the
Speaker 1: owner or to the contractor.
Speaker 12: Not yet.
Speaker 1: Okay, she's trying to get there. But my god, I mean, Anna,
Speaker 1: I'd love to try to help you, but this, this
Speaker 1: review you left them is not the nicest thing in
Speaker 1: the world either.
Speaker 11: Well, it is an honest and accurate review of my experience.
Speaker 1: Okay, a little bit further by, Well, hold on, I
Speaker 1: want people to know basically, I'm not going to read
Speaker 1: the whole thing because it's pretty long, but the bottom line.
Speaker 11: Is which one that you're reading. You'll probably reading my response.
Speaker 15: To his resaris.
Speaker 1: No, I'm talking I'm talking about your initial review. You
Speaker 1: gave him a one star on November twelfth. That's what
Speaker 1: I'm talking about, and pretty much it basically goes on
Speaker 1: do your due diligence before picking this company. They have
Speaker 1: a list of core values on their webs Three were
Speaker 1: big mess blah blah blah.
Speaker 5: But honestly, you didn't when you first called me up.
Speaker 1: You said the first job they did and Lakewood was fine,
Speaker 1: there was no problem with it. But then when you
Speaker 1: tried to have them match your price is where all
Speaker 1: the problems came up, just because.
Speaker 14: They didn't match it.
Speaker 11: No, no, no, please don't distort my life.
Speaker 5: Okay, then what tell me it's.
Speaker 16: Not exactly what happened.
Speaker 11: Okay, yeah, there were a lot of things which I
Speaker 11: tried to explain to you before you went.
Speaker 2: Yeah, but.
Speaker 1: I've been on with you forty minutes. I just need
Speaker 1: to know what to do with this point. Do you
Speaker 1: want them to take it down the reviews?
Speaker 11: Well, I've already flagged that he's not going to take
Speaker 11: it down. I think the only way those reviews are
Speaker 11: going to get taken down is through the platform, which
Speaker 11: Yelped thankfully has taken his review down because they realized
Speaker 11: that he did not use my business and that their
Speaker 11: practice and policy, same with Google, is that if you
Speaker 11: don't use a business, you should not be going there
Speaker 11: to leave a retaliator.
Speaker 5: Well, okay, so.
Speaker 1: You're you're going you're going through the right channels. I
Speaker 1: get it. I don't think what he's doing is proper,
Speaker 1: but you're going through the right channels. You know what
Speaker 1: I would do, honestly, Why don't you say, hey, I'll
Speaker 1: take down the bad review that I did on you
Speaker 1: if you take down the reviews on me.
Speaker 5: Have you thought about that?
Speaker 11: I have, and I have reached out to this guy,
Speaker 11: and he also still owes me my refund which this day.
Speaker 5: What's the refund for not being I.
Speaker 11: Repaid for a job in Lakewood because of the peachtree
Speaker 11: that wat.
Speaker 5: How much does he owe you on the refund? How
Speaker 5: much does he owe you on the refund?
Speaker 12: How much dollars?
Speaker 1: All right, hold on, I just got to take a
Speaker 1: break from that one. My god, Kelly, we really need
Speaker 1: to try to get through to this guy and get
Speaker 1: his side of it.
Speaker 5: She won't give me his number. She's a little bit
Speaker 5: freaked out.
Speaker 1: Okay, so you're not even going to tell us who
Speaker 1: to call? Anna, I actually ask you on the air,
Speaker 1: can we call.
Speaker 5: Over Tom Marino?
Speaker 16: I'm going to I might.
Speaker 5: As well be it might as well be. Go ahead,
Speaker 5: go ahead, Anna.
Speaker 11: Okay, I had eachy deceased and deceased because what this
Speaker 11: guy is doing, he's harassments. For me to do the
Speaker 11: same thing is not what I want to do. I
Speaker 11: don't want to be calling him somebody I can, Okay.
Speaker 1: I don't know what to tell her. I mean pretty much,
Speaker 1: that's it, Kelly. Don't worry about calling the guy because
Speaker 1: we don't know who it is. I feel like I
Speaker 1: just wasted forty one minutes and fourteen seconds of my life.
Speaker 5: And if I had a.
Speaker 1: If there was a dentist nearby, I think I'd rather
Speaker 1: sit in his chair for a while. Anna, I don't
Speaker 1: know what to say. If you don't want us to
Speaker 1: call us, I told you what I would do. I
Speaker 1: would try to negotiate. You'll take yours down and he'll
Speaker 1: take his down. I'd be happy to even try to
Speaker 1: negotiate that on your behalf with them. But you won't
Speaker 1: tell us who he is or what the phone number is.
Speaker 1: And you know what, we mentioned his company name, So
Speaker 1: maybe Kelly, let's try to look up that company name
Speaker 1: and see if we can't find someone so he gets
Speaker 1: his say on the damn air waves.
Speaker 5: That's really irritating to me. I think she mentioned the
Speaker 5: company name, Yes she did. I'll tell you what it is.
Speaker 7: I got a note on it.
Speaker 5: Yeah, it's called branching out.
Speaker 1: Let's see if we can find a number to branching
Speaker 1: out Tree Service and see if they can have their
Speaker 1: side on I mean, god, I don't know. He shouldn't
Speaker 1: have left those reviews. I'm not going to argue with
Speaker 1: that aspect of it. I get it, Anna, but my god,
Speaker 1: you won't even give us her number to call up.
Speaker 5: Hey, Craig, what's going on with this Santa Fe?
Speaker 17: Oh hey, hold on, let me put your off speaker.
Speaker 5: Hey, what year is it?
Speaker 17: Okay? So my wife purchase the Santa Fe. It's a
Speaker 17: twenty eighteen from to long?
Speaker 7: For got it?
Speaker 5: Where in the springs or where?
Speaker 17: And I guess Littleton?
Speaker 5: Okay, Wadsworth Boulevard, I got you there.
Speaker 17: Okay, so we obviously they give you a tempt tag.
Speaker 17: And then she went to the I don't know what
Speaker 17: the heck this means, but went to register the vehicle.
Speaker 17: The name said that they need a title of completion. Okay,
Speaker 17: Well we never received that, and so I asked for.
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Speaker 17: A secondary a secondary temp tag And so we received that.
Speaker 17: Well that's up in the twenty ninth of this month.
Speaker 17: And now there's a check engine like coming on not
Speaker 17: like you O two censor. Yeah, the engine a little
Speaker 17: can the icon is popping up. So I took it
Speaker 17: last night to game. It's scanned and it said replace
Speaker 17: engine block.
Speaker 1: Well, I mean, where'd you get it scanned? Like AutoZone
Speaker 1: or something, O'Reilly? I have never in my life heard
Speaker 1: of that code. In fact, let's get Kevin Colkin on
Speaker 1: Sheridan Auto Tech.
Speaker 17: Yeah, I have the code.
Speaker 1: Yeah, we're going to give it to him to look up.
Speaker 1: But that's crazy. I've never heard of replace engine block.
Speaker 1: So we've got two different things here I want.
Speaker 5: To talk about.
Speaker 1: First of all, it's evident you bought it used. How
Speaker 1: long ago did you buy it from Phil Long?
Speaker 17: Six months ago?
Speaker 1: And have you ever forget about the check engine life
Speaker 1: for right now?
Speaker 5: Did you ever get actual plates for it?
Speaker 13: No?
Speaker 5: So what do they say?
Speaker 1: Why are they saying the paperwork is not there yet?
Speaker 1: I don't know, Well, if you asked him or do
Speaker 1: they just keep giving you.
Speaker 17: New they they said you could take in your registration
Speaker 17: and it would be fine. So the plates are not
Speaker 17: an issue.
Speaker 18: It's that.
Speaker 17: The vehicle now yeah, okay, I don't know if that
Speaker 17: falls under the Lemon law.
Speaker 1: Now there's no Lemon law and fortunately for US vehicles.
Speaker 1: But all you've done, how does it drive right now?
Speaker 17: So if it's kind of like one of those commercials
Speaker 17: on TV if if you if you drive it, it
Speaker 17: kind of like shutters. Yeah, it doesn't make sounds, but
Speaker 17: it like, yeah, it kind of shutters and then shutters
Speaker 17: again and then it will go.
Speaker 1: Okay, hold on, hold on, I got to take this break.
Speaker 1: Let's get Kelly, Let's get up Kevin, Cokin or Jeff Fix,
Speaker 1: someone that can actually talk about this particular code, because
Speaker 1: I have never seen a code that says replace short
Speaker 1: block or whatever.
Speaker 5: He said.
Speaker 1: Nick Ravenna, have you ever seen a code like tell
Speaker 1: me that wouldn't be terrifying you. You buy a new
Speaker 1: car and the check engine light comes on, you get
Speaker 1: it scanned, and it says basically.
Speaker 5: Time for a new engine.
Speaker 6: Yeah, yeah, it sounds like gibberish.
Speaker 5: You I never heard it.
Speaker 1: Hey, I wanted to ask you something real quick before
Speaker 1: I go to break that first one, Anna, what are
Speaker 1: your thoughts on how that call went? I I as
Speaker 1: a business owner. So let's say you know someone left
Speaker 1: your review, they weren't happy with you for whatever work
Speaker 1: you did, you know, and then in retaliation you find
Speaker 1: out what they do. Maybe they own a restaurant, for example,
Speaker 1: and you go on and you don't lie, you don't
Speaker 1: say the food sucks in this example, but you go
Speaker 1: on and say, hey, we did work well. I don't
Speaker 1: even know how you put it as crazy it is.
Speaker 1: I don't know why they would leave a review like that,
Speaker 1: But what's your opinion?
Speaker 9: Yeah?
Speaker 6: I think you know. When she said retaliatory, I think
Speaker 6: that's exactly what it is. I would never go to
Speaker 6: that level. I mean, we work with tons of business owners.
Speaker 6: I mean that's just you know.
Speaker 5: No one does that.
Speaker 7: Yeah.
Speaker 6: Sometimes in business you fail, you know, and I try
Speaker 6: to own it. Sometimes we fail. But there's other times
Speaker 6: where they are you know, incorrect, you know, and if
Speaker 6: they lie online.
Speaker 7: Or give you a bad review, it's.
Speaker 6: Hard to swallow sometimes if you can't remove it, if
Speaker 6: it's not portrayed correctly. But you know, at the end
Speaker 6: of the day, I'm just not clear on how they
Speaker 6: got to that point.
Speaker 1: Still, Oh, I don't either. In other words, you're just
Speaker 1: missing information, no matter what.
Speaker 6: Right for both of them to provide, you know, bad
Speaker 6: reviews to each other. I still don't see where the
Speaker 6: first bad review came from. If it was just him
Speaker 6: not showing up right, why give a bad review?
Speaker 1: And then of course I pissed him off, and he
Speaker 1: turns around and finds out that she owns some rental
Speaker 1: properties and goes after her correct Yeah, And in a way,
Speaker 1: it is kind of funny because it's not like he
Speaker 1: used the rental property business, but as a contractor, he
Speaker 1: did do work for the rental property business. So I'm
Speaker 1: not so sure that him leaving a review about that
Speaker 1: business that you know they can anseled it to last
Speaker 1: minute or whatever it was. I'm not so sure that
Speaker 1: was bad, but I'm sure it was in retaliation from hers.
Speaker 1: And if you read her entire review, I'm not gonna
Speaker 1: say it's scathing or lying or anything, but it's definitely
Speaker 1: not good.
Speaker 6: Yeah, And I mean, you know, I've been on the
Speaker 6: other side of that too. I think she can get
Speaker 6: on her Google platform and you know, you can report
Speaker 6: it in certain ways and it takes them a little
Speaker 6: bit to review it, and if they see it the
Speaker 6: same way that she does, I would assume it would
Speaker 6: be got taken down from Google.
Speaker 1: I would absolutely love to hear people's opinion on that
Speaker 1: call as well. Three O three seven one three A
Speaker 1: two five five. We'll come back to that Santa Fe
Speaker 1: call and hopefully we can get Kevin cockin on. Hold tight, everybody,
Speaker 1: and Kelly one last thing, ask Anna again if she's
Speaker 1: still on, if we can have the guy's number and
Speaker 1: call them up.
Speaker 5: I'd love to just figure it out.
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Speaker 10: dot com.
Speaker 7: You don't pay a cent until you're content.
Speaker 10: Of time for an insurance checkup free no obligation comparison
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Speaker 10: to seven to one help. You'll think you're his only
Speaker 10: customer when you choose Frank durand the real estate man
Speaker 10: dot com to list your home with Remax Alliance three
Speaker 10: all three nine two zero sixteen twenty two.
Speaker 1: Plot Thickens three oh three seven one three A two
Speaker 1: five five. We do have Jeff thick Up. He's going
Speaker 1: to help us out with Craig in this Hondai Santa
Speaker 1: Fe and some questions there. But during the break, my god,
Speaker 1: you wouldn't believe it, Kelly. What was Anna saying during
Speaker 1: the break? Anna just hold tight there we're up against
Speaker 1: the hour. But apparently Anna is very upset. Now why
Speaker 1: is she upset?
Speaker 8: Kelly?
Speaker 5: What transpired? She did not give her permission for us
Speaker 5: to call over there?
Speaker 1: Anna, you don't have to give me permission to call
Speaker 1: anybody zero zip.
Speaker 5: Maybe that's surprising to you.
Speaker 1: Hey, order a pizza, oh Domin didn't give me any
Speaker 1: permission to call.
Speaker 5: I can call.
Speaker 1: Whoever the hell I want whenever I want, Anna, I
Speaker 1: actually asked you as well. So I don't want to
Speaker 1: like belabor this point because it really means nothing. But
Speaker 1: I literally said, if I got to go pull the
Speaker 1: audio two, we can, right Dragon? Did I not ask her?
Speaker 1: Do you want us to call over you? Most certainly did.
Speaker 5: I did ask you that.
Speaker 1: Then you won't give a phone number, And now you're
Speaker 1: saying we don't have permission.
Speaker 5: I can call whoever the hell I want.
Speaker 18: Anna.
Speaker 1: It's up for them to come on the air. I
Speaker 1: can't cold call someone and put them on the air,
Speaker 1: but I can sure call him up and go, Hey,
Speaker 1: what's going on with this? This lady called our show
Speaker 1: saying you're leaving bad reviews on her and you never
Speaker 1: use a business. If you don't want us to do that,
Speaker 1: that's fine, But you know what, we can call whoever
Speaker 1: the hell we want.
Speaker 5: Did you know that, Anna? Did you know that?
Speaker 11: I figure that out? And do you know what the
Speaker 11: phone number that you asked me for is on?
Speaker 13: Is Heal?
Speaker 7: Black?
Speaker 14: Friday is coming And for the adults in your life
Speaker 14: who love the coolest toys, well.
Speaker 18: There's something for them this year too.
Speaker 14: Bartisian is the premieer craft cocktail maker that automatically makes
Speaker 14: more than sixty seasonal and classic cocktails each and under
Speaker 14: thirty seconds at the push of a button, and right now,
Speaker 14: Bartisian is having a huge sight wide sale. You can
Speaker 14: get one hundred dollars off any cocktail maker or cocktail
Speaker 14: maker bundle when you spend four hundred dollars or more so,
Speaker 14: if the cocktail lover in your life has been good
Speaker 14: this year or the right kind of bad, get them
Speaker 14: Bartisian at the push of a button, make Bark quality Cosmopolitans, Martini's, Manhattan's,
Speaker 14: and more, all in just thirty seconds, all for a
Speaker 14: hundred off. Amazing toys aren't just for kids. Get one
Speaker 14: hundred off a cocktail maker when you spend four hundred.
Speaker 14: Through Cyber Monday, visit bartisian dot com last cocktail that's
Speaker 14: b A R T E s I A n dot
Speaker 14: com slash cocktail.
Speaker 11: Page, which I forwarded the links to you already, So
Speaker 11: I don't even know why you would have to ask
Speaker 11: me for that.
Speaker 5: What would you like?
Speaker 1: I really do want to help Youanna, Why don't we
Speaker 1: try to negotiate?
Speaker 7: Listen?
Speaker 5: Listen, See this.
Speaker 1: Is where you have to listen with your as I
Speaker 1: used to tell my eight year old the listening years.
Speaker 5: So just tell Kelly. Tell Kelly over the break if
Speaker 5: you would like us to.
Speaker 1: Try to get him to remove all the reviews that
Speaker 1: you don't like in exchange for you removing your review
Speaker 1: about him, which quite frankly, in my opinion.
Speaker 5: Is a little over the top. But that's your opinion.
Speaker 1: You can have your opinion on this company, but that
Speaker 1: would seem to get rid of this. Then you can
Speaker 1: get renters, he can get Tree customers, and the whole
Speaker 1: world is happy and smiling.
Speaker 6: I think she's still upset about getting a refund as well.
Speaker 5: Was it one hundred and sixty dollars.
Speaker 1: Well, it would have been nice if some point up
Speaker 1: until she wouldn't give us a phone number. She mentioned that,
Speaker 1: and I know she did towards the end. But when
Speaker 1: we talk to him, I'd be happy to tell him
Speaker 1: and Joe over one hundred and sixty bucks, cough it
Speaker 1: up if you didn't do any work, or if the
Speaker 1: contract doesn't say something about him keeping it, if she
Speaker 1: cancels it, I mean, I just don't know, but let's
Speaker 1: ask her during the break, and then I need to
Speaker 1: apologize really quick.
Speaker 5: To Craig. Craig, I'm sorry I got off on.
Speaker 1: A little tantrum when she's trying to beat Kelly up
Speaker 1: during the break.
Speaker 5: I really want you to.
Speaker 1: Hold I got Jeff vick on, and Jeff I apologize too.
Speaker 5: But as you know, we're right up against the music.
Speaker 1: I'm going to come back to both of you guys,
Speaker 1: figure it out, and then the Ana saga will continue.
Speaker 1: Three zho three seven one three talk three zero three
Speaker 1: seven to one three eight two five five. If you've
Speaker 1: been ripped off or taken advantage of, this is the
Speaker 1: show for you.
Speaker 10: Go with a sure thing Denvers Best Roofer, Excel Roofing
Speaker 10: dot com. You don't pay a cent until you're content.
Speaker 10: Time for an insurance checkup free, no obligation. In comparison,
Speaker 10: call Compass Insurance. Pay too much your coverage at dozens
Speaker 10: of insurance companies find out now three oh three seven
Speaker 10: seven one help. You'll think you're his only customer when
Speaker 10: you choose Frank durand the real estate Man dot com
Speaker 10: to list your home with Remax Alliance three oh three
Speaker 10: nine two zero sixteen twenty two.
Speaker 7: Need so you don't have.
Speaker 3: Is gonna help come.
Speaker 4: This is the Troubleshooter Show No Tom Martinez, Welcome, Welcome
Speaker 4: to the show.
Speaker 5: The only show that's kind.
Speaker 1: We're here to selth problem's answer questions, take complaints. Probably
Speaker 1: drive Anna a little bit crazy, but here's the bottom line.
Speaker 1: Tom Marino now joined us, and I'll tell you why
Speaker 1: I said that. Tom, That's how that's how Anna referred
Speaker 1: to you. And I'm sure on accident. So it's kind
Speaker 1: of funny. Of course she's talking to me, Mark Major,
Speaker 1: but she thinks she's talking to Tom Marino, who I
Speaker 1: have no idea who the hell that is. And then
Speaker 1: the business owner we were dealing with, his name is
Speaker 1: most likely Tom Tom Martin. So I mean, it's crazy.
Speaker 1: I'm going to bring you up to date in a
Speaker 1: second on that though.
Speaker 5: Tom.
Speaker 1: Meantime, we've had Jeff Vick, one of our experts, hanging
Speaker 1: this poor guy Gerald. Listen to this, Tom or I'm sorry, Craig, Craig, Craig,
Speaker 1: this poor guy Craigie buys a vehicle from han Day
Speaker 1: Phill Long Hondi somewhere in Littleton.
Speaker 5: Follow so far.
Speaker 1: Yep, and a couple problems. One there was an issue
Speaker 1: getting plates. They probably didn't have the title but that's
Speaker 1: not his big problem. His big problem is they've owned
Speaker 1: it about six months.
Speaker 7: Yeah, he was.
Speaker 1: He was asking about the Lemon laws in twenty eighteen.
Speaker 1: They just bought it a few months ago, so of
Speaker 1: course no Lemon law. But there was a check engine light.
Speaker 1: So I'm going to bring him back up. But more importantly,
Speaker 1: I'm going to bring up Jeff Vick with Kimera transmission. Jeff,
Speaker 1: I have never heard of this, and you know, I
Speaker 1: was in the automotive business for years, but this Santa
Speaker 1: Fe has a check engine light. Listen to what he said.
Speaker 1: The code is go ahead.
Speaker 5: Yeah, we got it. Okay, we got bro Yeah, we
Speaker 5: doubled it up.
Speaker 17: Sorry, no, my wife was are we good?
Speaker 1: Okay, we're good. We're good. To move on, tom So Eddie,
Speaker 1: how listen to this, Craig. What did the check engine
Speaker 1: light say?
Speaker 17: Body mouth, I'm sorry about that.
Speaker 5: No, I'm sorry, I go ahead? What did say?
Speaker 17: I was talking to my wife?
Speaker 7: Yeah? Yeah, go ahead, man, I don't know. Wait a minute, Okay,
Speaker 7: wait a minute.
Speaker 5: I don't know if that makes it any better. You
Speaker 5: were talking, Okay, I'm not going to go down that
Speaker 5: bunny hoe. Go ahead, sir? What did the check engine light.
Speaker 13: Say okay, so.
Speaker 17: This is very scan whatever. Yeah, twenty eighteen hone Santa
Speaker 17: Fe Sport Base Diagnostic Trouble Codes DTC A small s
Speaker 17: I guess a DTCs and replace engine block assembly.
Speaker 1: Now listen to that, Jeff, Tom, if you ever heard
Speaker 1: that replace engine block? No, I never heard of a
Speaker 1: check And he's driving it around. He says it's not great,
Speaker 1: but I have never heard of a check engine like this.
Speaker 13: Says that six months it's the only guy.
Speaker 17: Dump them miles on it.
Speaker 5: Say that, Jeff, what was the code number?
Speaker 9: Yeah?
Speaker 5: What was the code number?
Speaker 17: Okay, hey, I Jeff, I think this idiot he won
Speaker 17: uh three two six?
Speaker 9: Well, pull that up real quickly.
Speaker 5: I think it means I think it means dumb ass driver.
Speaker 1: Can you imagine that it's a knock sensor, a catalytic converter, so.
Speaker 9: It's going to be related to the emissions, you know,
Speaker 9: get it into somebody has a final whether or.
Speaker 1: Not the hold on, hold on, hold on, keep going,
Speaker 1: keep going, Jess, Please.
Speaker 9: Yeah, you need to get it into somebody who has
Speaker 9: a sidecast analyzer so they could actually check and see
Speaker 9: if the facts. The problem with the converters or something
Speaker 9: else inside of the emission system that's caused them not
Speaker 9: to work.
Speaker 1: Properly, and it can make your vehicle go into limp mode,
Speaker 1: which could make it act really strange.
Speaker 9: Right, one hundred percent. Yeah, it's going to find it
Speaker 9: most of the time. It ties to lean it out. Eventually,
Speaker 9: if you don't take care of it, you can ruin
Speaker 9: an engine block.
Speaker 1: And here here's what I wanted to ask, more than anything,
Speaker 1: where did it come up with this?
Speaker 5: It needs an engine block? Who told you that? Craig?
Speaker 17: Yeah, checker o O'Reilly.
Speaker 1: Okay, O'Reilly Auto Parts is who scanned it?
Speaker 7: Jeff?
Speaker 1: Would you just talk to that real talk about that
Speaker 1: real quick. People that go up, there's no problem going
Speaker 1: up and get a free scan. But I mean what
Speaker 1: does that actually do for people?
Speaker 9: Well, I mean they can give you a heads up
Speaker 9: or give you a direction. Did you need to go
Speaker 9: see a transmission guy or an engine guy or whatever
Speaker 9: the case may be. Most of their scanners don't go
Speaker 9: deep enough. We usually up find an additional codes inside.
Speaker 17: They're related.
Speaker 9: Uh so, I mean you are talking to parts people there,
Speaker 9: you know, we've talked about it before. A good parts
Speaker 9: person's worth the weight in gold. But that's what they
Speaker 9: are as a parts person. They're not a technician.
Speaker 7: Yeah yeah, yeah, Now.
Speaker 17: And then that that's and I didn't know this thing.
Speaker 17: I didn't disclose. It says prime primary TC and like
Speaker 17: he was just saying, not utter range and slash performance.
Speaker 9: Yeah, and the knock sensor is gonna's gonna cause it
Speaker 9: to lean out a rich enough most most again once
Speaker 9: a time lean most of the time lean out. Its
Speaker 9: change the timing of the ignition. So I mean that's
Speaker 9: a little bit heavier work. You generally have to remove
Speaker 9: intake metafolds.
Speaker 17: But again, so there's there's no there's not a rod
Speaker 17: or metal off, a piston or cam chap that's in
Speaker 17: there that's blocking it. It's just this knock sensor.
Speaker 9: Yeah, it's just recognized as the detonation of war sort
Speaker 9: itself has failed. So it's not receiving signals.
Speaker 1: Yeah, I mean it's not. I think you're overblowing it
Speaker 1: in your mind, Craig. What you really need to do, Jeff,
Speaker 1: I mean you really you're you're a transmission guy. This
Speaker 1: would be something more for Kevin, would you agree? Or
Speaker 1: is this something you do every day?
Speaker 2: No?
Speaker 9: No, I'm just kill quite frankly, for the last couple
Speaker 9: of years, it's hard for us to get to anything
Speaker 9: other than transmissions.
Speaker 7: Yeah.
Speaker 5: Yeah, and that's you know, that's the bread and butt.
Speaker 10: I do have a question for Jeff for me, So, Jeff,
Speaker 10: I just want to ask you something. I don't want
Speaker 10: to throw anyone under the bus, but I had There
Speaker 10: was a dealer that did some major work on my
Speaker 10: daughter's Hyundai a Lantra. This is crazy, Jeff, And it
Speaker 10: was at the body shop for two months literally and
Speaker 10: some it was someone else's fault. They stepped up their
Speaker 10: paying for everything. So anyway, here's the bottom line. It
Speaker 10: wouldn't start at first that when she went to pick
Speaker 10: it up, they said they test her over it the
Speaker 10: day before. So they said, you need a new battery
Speaker 10: in your keyfob. So they put a new battery in
Speaker 10: the keyfob and it recognized the battery and then it said, well,
Speaker 10: your battery's weak.
Speaker 5: Well, of course it's weak. It's been sitting there for months, yep.
Speaker 10: And they finally took it for one test drive the
Speaker 10: day before, so they said the batteries week. I said, well,
Speaker 10: I'll buy a new battery, but so they jumped us. Now,
Speaker 10: my daughter's driving. The car's starting fine, but it goes
Speaker 10: into limp mode with a check engine light.
Speaker 7: Now they claim that was my bad keep going town.
Speaker 5: They claim it's a bad battery.
Speaker 10: Now, would a bad battery make a car going to
Speaker 10: limp mode after it started several times and it's been
Speaker 10: driving around. It's the day after we picked it up.
Speaker 10: Would a car going to limp mode because of a
Speaker 10: bad battery if.
Speaker 9: It's sufficiently bad you mean you've got a bad seller
Speaker 9: to in there, then I could see that, but most
Speaker 9: likely not.
Speaker 10: No batteries are disconnected after you start anyway, Well I
Speaker 10: still close a circuit.
Speaker 9: Uh so, But if you've got it, if it's over read,
Speaker 9: uh if it's trying to overcharge because the alternators trying
Speaker 9: to keep up with it, you know, back can cause
Speaker 9: or if you've got a family alternator, you'll do it.
Speaker 12: Tom.
Speaker 5: I've seen it.
Speaker 1: I've seen it a lot where the battery is so
Speaker 1: dead the car won't even run if you jump start it.
Speaker 10: Yeah, but no, no, I'm talking about she's been driving
Speaker 10: the car and starting it six or seven times.
Speaker 7: So far, and driving it and then it did it.
Speaker 10: And then it But she said from the first time
Speaker 10: she left the place, the body shop, it was running
Speaker 10: rough and it wasn't running right, and I said, well,
Speaker 10: that's not a battery.
Speaker 5: Let's you know, we'll get a check.
Speaker 10: Until finally she calls and says, it finally slowed down,
Speaker 10: and oh, she said, whenever she stopped to take off,
Speaker 10: it would take off and hardly go over forty miles
Speaker 10: an hour. I said, well, that's that's in a bad way.
Speaker 10: And then finally it wouldn't move it all, so we
Speaker 10: called a tow truck. But bottom line is, I can't
Speaker 10: see a battery doing that. I mean, it's a battery
Speaker 10: that was in the factory and it's three years old.
Speaker 10: I mean what would make that battery go bad like that?
Speaker 10: I mean where it would cause that much.
Speaker 9: Trouble factory battery or a notoriously short life.
Speaker 10: Versus No, no, I'm not talking about the life of
Speaker 10: a battery. I'm talking about the symptoms of a bad battery.
Speaker 10: A car going into mode, not being able to take
Speaker 10: off from a dead start, yet it starts the car perfectly.
Speaker 10: It could be okay, So a battery can start up
Speaker 10: a car perfectly several times but still make the car
Speaker 10: run like crap.
Speaker 9: If you got a bad selling that I can do it,
Speaker 9: I'd be more inclined to say sure. You know, it's
Speaker 9: more in a charging system than the backery itself, or
Speaker 9: somebody left the ground or something disconnected when they did the.
Speaker 1: Bodywork, tom when they checked it, you said, they checked
Speaker 1: the battery when it was there, Did it have dead
Speaker 1: sales or what?
Speaker 5: Did they say?
Speaker 10: No, they didn't check them out. Here's what they did.
Speaker 10: They put a new keyfob in it. And then they
Speaker 10: said then they jumped it because they said it was weak,
Speaker 10: and they jumped it, and they said, we think you
Speaker 10: might need a new battery after three years. And I said, okay,
Speaker 10: so I was going to get a new battery. But
Speaker 10: the car never ran right from the time it left there. Now, remember,
Speaker 10: I want to tell you what they did. They replaced
Speaker 10: the entire dash, the cluster, the front, all of the computers, everything.
Speaker 10: So I think it is just too much of a
Speaker 10: damn coincidence that the battery is causing all.
Speaker 1: These that's crazy. They replaced all that. Tell people why?
Speaker 10: Well, a roofing company dropped a giant pawet or something
Speaker 10: on the windshield and it went through onto the dashboard
Speaker 10: and just crushed it crushed everything possibly looking look. I
Speaker 10: mean in another world it might have been totaled, but
Speaker 10: the cars is pretty new and us it is what
Speaker 10: it is.
Speaker 7: It was an amazing.
Speaker 9: Looking there for two months. It's not surprising they had
Speaker 9: to jump it. Pop the code.
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Speaker 10: You've chased that yet, No, I haven't seen a code yet.
Speaker 10: We just had it towed into the dealership. Listen, they're
Speaker 10: standing behind everything. I just wondered why it would would
Speaker 10: it be? I guess my main question is this ken
Speaker 10: a bad battery. I'm not talking about something damage with
Speaker 10: a hammer or something. Just a bad low battery cause
Speaker 10: a car not to drive after it gets started. I mean,
Speaker 10: I can see it not starting, but once the car
Speaker 10: has started, what the hell does the battery really do
Speaker 10: for running the car physically?
Speaker 9: Not if it was that bad, typically she had shut
Speaker 9: back down after you got it running. You know, you
Speaker 9: pull your jumpers off so you could shut back down.
Speaker 10: But you're telling me though, in general, though a battery,
Speaker 10: if a car is running and I disconnect the battery terminal,
Speaker 10: it will stop the car.
Speaker 9: No, if the general rules, you should be able to run. Okay, okay,
Speaker 9: so you should, Yeah, you could be able to. You know,
Speaker 9: if you pull the jumper cables off, the should be
Speaker 9: able to continue to run.
Speaker 7: No, not the jumper cables.
Speaker 10: I'm saying, if I am driving, if I have a
Speaker 10: car that's running, and I go in and disconnect the
Speaker 10: battery without shorting it, will it run without a battery in.
Speaker 9: Most cases, yes, because you'll.
Speaker 13: Run it off the charging system.
Speaker 10: Now, okay, okay, So then that tells me that the
Speaker 10: limp mode or the bad the bad performance of the
Speaker 10: car coming off the line at two or three miles
Speaker 10: you know, an hour. I mean, it tells me that
Speaker 10: it wasn't the bad battery causing all those troubles.
Speaker 5: That that's just my gut. I mean, I you know, who.
Speaker 9: Know most likely you say it's something that happened at
Speaker 9: the last point of refare.
Speaker 5: Okay, anyway, thank you very much.
Speaker 10: Jeffick Kimera transmission, As he said, he's buried with transmissions
Speaker 10: right now. Hey, Jeff, why are people keeping cars longer?
Speaker 10: Are transmissions just crappy?
Speaker 9: No, people are keeping them longer. There's no two ways
Speaker 9: about that. I mean, we're starting to see a little
Speaker 9: bit papering off.
Speaker 16: But you know, the the.
Speaker 9: High cost of vehicles the last couple of years, and
Speaker 9: they just the normal interest rates, it's encouraged people to
Speaker 9: keep what they got as opposed to their place.
Speaker 10: All right, so that's Jeffic Kimera Transmission Transmissions Denver dot
Speaker 10: com three O three six nine three fourteen hundred more
Speaker 10: coming right up, Go with a sure thing Denver's best
Speaker 10: roofer Excel Roofing dot com. You don't pay a cent
Speaker 10: until you're content. Time for an insurance checkup free, no obligation.
Speaker 10: In comparison, call company insurance paying too much your coverage
Speaker 10: at dozens of insurance companies find out now three all
Speaker 10: three seven seven to one.
Speaker 7: Help.
Speaker 10: You'll think you're his only customer when you choose Frank
Speaker 10: durand the real estate Man dot com to list your
Speaker 10: home with Remax Alliance three all three nine two zero
Speaker 10: sixteen twenty two. Tom Martino your Troubleshooter three all three
Speaker 10: seven one three talk seven one three eight two five five. Okay,
Speaker 10: so we're gonna get a comment about the battery issue
Speaker 10: from someone, so let's go there and get that.
Speaker 5: What is your comment?
Speaker 2: Dan?
Speaker 19: Hey Tom, this is Dan.
Speaker 12: I'm up in Firestone.
Speaker 19: Hey, listener, I had a similar problem with my wife's Mercedes,
Speaker 19: and we chased this problem for about two months, and
Speaker 19: believe it or not, it was the battery.
Speaker 20: And what I was told, wow, is that with these
Speaker 20: newer bars that are yeah, these newer cars that are
Speaker 20: so dependent on electronics these days, that yeah, if the
Speaker 20: battery voltage drops below whatever that particular vehicle is wanting
Speaker 20: to read at all times, it'll cause weird problems like that,
Speaker 20: just weird even driving issues things like that. She was
Speaker 20: having issues where.
Speaker 19: The throttle wouldn't respond correctly.
Speaker 20: She would go into limp mode, like every six times
Speaker 20: she would start the car, which is randomly going to
Speaker 20: limp mode.
Speaker 17: Weird weird things.
Speaker 20: Replace the battery and it went completely away.
Speaker 5: All right, Well, thank you very much.
Speaker 7: Wow.
Speaker 10: I just didn't realize it would do that anyway, So jeez,
Speaker 10: I just market it. Does that surprise you at all?
Speaker 10: I told you, I saw.
Speaker 1: It all the time. Man, it was really crazy, huh.
Speaker 1: I always kind of thought, like you, once the car started,
Speaker 1: the alternator is doing everything.
Speaker 5: But it's just simply not like that in newer cars. Okay,
Speaker 5: three three seven, one, three eight two five, Ave go ahead.
Speaker 1: I explained the little about Anna. Yeah, yeah, yeah, let's
Speaker 1: bring yeah, let's let let's bring her up. I want
Speaker 1: to give you a shout at it.
Speaker 10: Okay, Hey, Anna, let me just say right right from
Speaker 10: the start, I apologize for Mark.
Speaker 5: What's what?
Speaker 10: What's the matter if he offended you? I just I
Speaker 10: just apologize.
Speaker 9: Anna.
Speaker 5: Let's let's get a fresh start. What's going on?
Speaker 11: I'm sorry, I don't know what question you're asking me.
Speaker 10: Tom Okay, Anna, you called us with a problem and
Speaker 10: we want to help you if we can.
Speaker 7: So what's going on?
Speaker 11: So you want me to repeat that again?
Speaker 5: Just real quick? Yeah, just real quick.
Speaker 21: One.
Speaker 11: You told me that I had spent forty minutes, which
Speaker 11: was not true, So you really want me to repeat
Speaker 11: out again?
Speaker 10: Anna, here's what I want to know, just the basic problem.
Speaker 10: I don't need to know each and every detail, the
Speaker 10: basic problem.
Speaker 11: Okay, So then don't come back. Don't respond back with oh,
Speaker 11: spend forty minutes, because you're already asked me to repeat it.
Speaker 10: But Anna, Anna, you were talking to Mark before and
Speaker 10: he was very rude, and I'm talking to you now, Mark,
Speaker 10: that was Mark.
Speaker 5: I want you to make a note of that, it
Speaker 5: was not Tom.
Speaker 10: Okay, and sometimes now that sometimes Mark gets overly excited.
Speaker 5: That's not true, Tom Marino.
Speaker 7: Now anyway, what's going on?
Speaker 5: Anna?
Speaker 12: All right?
Speaker 11: So no, Honestly, I just really don't think that companies
Speaker 11: should be retaliating if I hire you, I hire a company,
Speaker 11: which I did, yeah, you know, branching out Tree Service.
Speaker 11: If I hire them as an individual and they see
Speaker 11: a poor job, right, and then I try to contact them.
Speaker 11: So this is what happened.
Speaker 5: So you hired him and tried to contact him, then
Speaker 5: you put up a.
Speaker 11: Review right right to correct the issue. And what was
Speaker 11: happening was I was not getting any response. Yeah, And
Speaker 11: I think some of that was actually intentional, because he responded.
Speaker 11: One of his responses was that if I don't cancel
Speaker 11: the contract within forty eight hours, then I'm liable. So
Speaker 11: I think part of that delay was actually to get
Speaker 11: me not to cancel the contract so that I'm held liable.
Speaker 11: I started to see through that, you know, and then
Speaker 11: I was like, no, no, no, no, no, I'm trying to
Speaker 11: cancel this contract so that I'm not held liable.
Speaker 10: Boy, can I ask you something? What did you What
Speaker 10: did they do wrong? Let's just just real quick, what
Speaker 10: did they do wrong?
Speaker 11: So when I reached out to them, the first thing
Speaker 11: was they asked me they did a job for me
Speaker 11: in Lakewood, Colorado, and I have a property in Lakewood, Colorado.
Speaker 18: They do not.
Speaker 5: I just need to know what they did wrong, okay.
Speaker 11: So then they asked me for a review okay, and
Speaker 11: they expected me to leave a review before the work
Speaker 11: was done. And because I knew that I had three jobs,
Speaker 11: I had signed up with them for three jobs, okay,
Speaker 11: the first one that I did, and then after the
Speaker 11: first one.
Speaker 7: So what did they do wrong? Anna?
Speaker 11: No, no, no, listen, I'm getting there. I'm getting there.
Speaker 5: Well, you're going to get there in about an hour.
Speaker 7: Now, I'm not. I'm not.
Speaker 5: You are being rude, mister Marino.
Speaker 11: I'm not going to get there in and out. If
Speaker 11: you let me, I'll be there within minutes with.
Speaker 5: This, okay, go ahead, go ahead.
Speaker 11: So they asked me and I was like, no, My
Speaker 11: understanding is that with Google you can only leave one review.
Speaker 11: So I wanted to have this job done before I
Speaker 11: leave a review. But I think that kind of rubbed
Speaker 11: him wrong, as well as the fact that you know,
Speaker 11: I actually got a quote to do his Google work
Speaker 11: at the cheaper price, saving me to one hundred and
Speaker 11: thirty dollars. Are you playing a violin, Mark?
Speaker 13: Stop that?
Speaker 11: Stop that? Are you playing a violin.
Speaker 10: Oh, Mark, stop playing your violin. Stop strumming the violin.
Speaker 16: There, that's Mark.
Speaker 7: Yeah, that's Mark again, keep going.
Speaker 5: Mark, stop it, I think Okay, Okay, okay.
Speaker 11: Mark, okay, so back just talking to you, Mark, stop it.
Speaker 22: Okay.
Speaker 7: No, I'm listening. I'm listening.
Speaker 10: But you said you were going to get there, and
Speaker 10: I'm waiting for you to get what do they do?
Speaker 11: I'm getting there because Mark started playing his little violin.
Speaker 5: Okay, stop Mark, stop it?
Speaker 11: So yeah, so when he was going to cut okay,
Speaker 11: hold on, hold on, I got I gotta get myself
Speaker 11: back to Okay, so.
Speaker 5: Mark, Mark, Yes, all right, I'm not doing anything.
Speaker 12: It's Mark.
Speaker 23: Okay.
Speaker 11: We gotta blame everything on Mark.
Speaker 7: Yeah, exactly.
Speaker 2: Yeah.
Speaker 11: Mark is just yeah, okay.
Speaker 7: It's one of those guys he is.
Speaker 11: Okay, So let me tell my story because I don't
Speaker 11: want you to quote me for taking ten hours of
Speaker 11: your day. All right, So what had happened was, you know,
Speaker 11: he was supposed to come out there, but you know,
Speaker 11: I'm actually when I canceled because when I started to
Speaker 11: see what was happening, I was like, okay, you know what,
Speaker 11: I'm gonna listen to my God and I'm not gonna
Speaker 11: do it, do this, I'm gonna cancel and I'm gonna
Speaker 11: request my refund. But then what was happening was he
Speaker 11: was delayed responding to my emails and trying to Yes,
Speaker 11: I hear a sleeping noise, it's not Mark again.
Speaker 5: Yes again, I'm sorry, yes.
Speaker 11: Again, distractedly, but I'm gonna try to focus.
Speaker 13: Yeah, please, Okay, So what you know?
Speaker 11: So he was trying to drag this out?
Speaker 5: What color shoes did he have?
Speaker 11: Is that you asking that question?
Speaker 7: No?
Speaker 10: No, Anna, here's what he's joking about, and it's kind
Speaker 10: of true. Now listen, and don't take me the wrong way.
Speaker 10: I'm not Mark, but I'm thinking I just need to know.
Speaker 10: I know you had other jobs going on, and you
Speaker 10: probably didn't want to leave the bad review, but you
Speaker 10: wanted You didn't want to leave a review at all
Speaker 10: until they were done. But I just need to know
Speaker 10: where where did everything go wrong? What was the first
Speaker 10: sign of trouble?
Speaker 7: Anna? I just need to know what went wrong?
Speaker 11: Okay?
Speaker 2: The first.
Speaker 11: Sign of trouble was when I was like, Okay, I'm
Speaker 11: just going to ignore that little violin going on because I.
Speaker 5: Think go ahead, go ahead, Hey, that's not authorized.
Speaker 10: That's an unauthorized violin because I don't I know it's
Speaker 10: not coming from me.
Speaker 7: Go ahead, Anna, Okay.
Speaker 11: So the first sign of trouble was when I was like, okay,
Speaker 11: this something is going on, was going wrong here. I
Speaker 11: had already prepaid for a job, and I tryed to asking,
Speaker 11: you know, for my refunds, and you could not respect
Speaker 11: He would did.
Speaker 10: You want a refund because he did not finish the
Speaker 10: job or he did not start the job was.
Speaker 11: Done because I have a peach tree, and if you
Speaker 11: know anything about fruit trees, they have to be pulled
Speaker 11: after they look Okay.
Speaker 10: Hold on a second, I have to take a break
Speaker 10: and then hold on, just hold on. So so what
Speaker 10: I want to know though, did he do part of
Speaker 10: the job. That's yes, sir, he did part of it.
Speaker 7: He did a.
Speaker 1: Perfect job for her in Lakewood. Then on her Denver house.
Speaker 1: He was going to come out and do a job
Speaker 1: for around four hundred and fifty dollars. Before he got
Speaker 1: out the day he was supposed to come out, or
Speaker 1: whenever it was in the future, she had another tree
Speaker 1: company come out doing other work. While they were doing
Speaker 1: other work, they said, hey, we can do that pruning
Speaker 1: as well for only two hundred and twenty dollars, so
Speaker 1: they were going to be a couple hundred dollars less
Speaker 1: than this guy. She then calls up this guy and says,
Speaker 1: can you match the price?
Speaker 13: He says?
Speaker 5: He says, no, I.
Speaker 1: Can't match the price, And for the life of me,
Speaker 1: that's all I know. Well that after an afarnana.
Speaker 7: But that's pretty accurate right so far.
Speaker 11: To add what you forgot to add was that when
Speaker 11: he said that, I was like, Okay, i's a small business.
Speaker 11: I'm going to respect you.
Speaker 7: Here's what I want to know.
Speaker 10: Did you want to did you want to cancel because
Speaker 10: you got a better bid?
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Speaker 2: Not at all?
Speaker 11: Because I sent him an email afterwards dying.
Speaker 7: Why did you want to cancel?
Speaker 10: If he did a great job on the first property?
Speaker 10: Why did you want to cancel on the second property?
Speaker 11: Because he asked me to leave him or with you
Speaker 11: before the job was done.
Speaker 10: Yeah, well no, maybe he wanted you to leave a
Speaker 10: review on the first job he did exactly.
Speaker 11: Because you know with Google you can only review once.
Speaker 10: Right, that's not true at all. It's not no, it
Speaker 10: really isn't. Listen, Anna, where does it stand right now?
Speaker 10: Do you want to re I got to take a break.
Speaker 10: Do you want to refunder something? And that's what I
Speaker 10: have to know we got more coming up on the
Speaker 10: Troubleshooter Show. Go with a sure thing Denver's Best roofer
Speaker 10: Excel Roofing dot com.
Speaker 7: You don't pay a cent until you're content.
Speaker 10: Time for an insurance check up free, no obligation in comparison,
Speaker 10: call Compass Insurance. Pay too much your coverage at dozens
Speaker 10: of Insuran companies find out now three O three seven
Speaker 10: seven to one help. You'll think you're his only customer
Speaker 10: when you choose Frank durand the real estate Man dot
Speaker 10: com to list your home with Remax Alliance three oh
Speaker 10: three nine two zero sixteen twenty two. Anna, I can
Speaker 10: go back to you in a minute, but Ronda or
Speaker 10: Gerald wants to talk about scammers. I want to make
Speaker 10: sure we can we warn people Gerald's and I'll go
Speaker 10: back to you.
Speaker 7: Anna. What's going on? Gerald?
Speaker 24: I've got one guy that keeps bugging me. This is
Speaker 24: going on two months already about what I won one
Speaker 24: point two million dollars in the tractor and gamble Las
Speaker 24: Vegas Sweet Steaks.
Speaker 5: And you don't believe it obviously.
Speaker 24: Well, I gotta send eighteen hundred dollars for paralegal to.
Speaker 12: Go over to paperwork with the irs.
Speaker 1: Answer Tom's question, though, Gerald, you don't believe any of this, right, No?
Speaker 24: And I told him it's a scam, it's a scam.
Speaker 7: And what did he say?
Speaker 24: This is two weeks.
Speaker 2: Now.
Speaker 24: He's calling from the I R S. That's what he says.
Speaker 24: And he wants to settle this because the check is
Speaker 24: over at the airport waiting to be delivered.
Speaker 10: Hey, you know what, this is something where we should
Speaker 10: take dragon and blindfold them because and and ear muff them,
Speaker 10: because I should call this guy. But you know, no,
Speaker 10: you know, technically I mean dragons, mister rule follower.
Speaker 5: You know, mister dragon rule follower.
Speaker 10: The FCC says you got to warn people when they
Speaker 10: go on the air. However, they won't do anything about it.
Speaker 1: Less, let's call the guy up and tell him he
Speaker 1: won a prize on the radio. Then he can come
Speaker 1: on to claim the prize. Then here's what I'm getting
Speaker 1: at Ford. These scammers are not going to file a
Speaker 1: complaint with the FCC. So Mark, can you call him
Speaker 1: and block your cell phone or something and call him
Speaker 1: and talk to him so we can hear you talking
Speaker 1: to him. I hate to say this, Gerald, but you
Speaker 1: must have They must have sensed a little bit of
Speaker 1: gullibleness to say it nicely in you for them to
Speaker 1: continue to pursue it. Not when he tells him straight
Speaker 1: out he was gonna say something big mouth, go ahead.
Speaker 24: Well no, I told him it was a scam, and
Speaker 24: they keep coming back, and I says, I don't have
Speaker 24: enough money.
Speaker 1: Okay, why don't you just block his limber Jerald, But
Speaker 1: they got a loan.
Speaker 7: For me for I want to go after this guy.
Speaker 1: Come on, man, all right, listen, give Kelly the guy's
Speaker 1: name and phone number and she'll put it up and
Speaker 1: I will try to call him on break.
Speaker 10: No, call them on the air, Mark, Mark, call them
Speaker 10: on you want to try to get them down, Marino.
Speaker 7: What I want?
Speaker 24: I gotta send them me uh uh, eighteen hundred dollars.
Speaker 24: So I got Monopoly money. I'm going to put it
Speaker 24: in an envelope and overnight it.
Speaker 2: It was in.
Speaker 24: Georgia where I had to send it. Now it's in
Speaker 24: Las Vegas. I gotta send it.
Speaker 10: Okay, hold on a second, Mark, let's let's try to
Speaker 10: scam this sketchy.
Speaker 7: I got you.
Speaker 10: We got more coming up on The Troubleshooter Show. Three
Speaker 10: zero three seven one three talks seven one three eight
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Speaker 10: three oh three nine two zero sixteen twenty two him
Speaker 10: Tom Martino here three O three seven one three talks
Speaker 10: seven one three eight two five five eight eight eight.
Speaker 7: Heating dot Com.
Speaker 10: Don't forget the deep Clean forty five bucks. If you
Speaker 10: need your furnace done, do it before the real cold
Speaker 10: comes eight eight eight Heating dot Com. Now this issue,
Speaker 10: who are we gonna take next?
Speaker 7: Here?
Speaker 1: Because let's finish up with the scammer. We tried to
Speaker 1: get him on. I tried during the break. He actually
Speaker 1: picked up. He goes by Officer. I want everyone to
Speaker 1: call him. I want everyone to call him.
Speaker 5: That's a really good idea.
Speaker 10: Actually, all my YouTube morons, I want you to call
Speaker 10: him and tell him he's won a prize.
Speaker 1: Yeah, he's won a prize from WKRP in Cincinnati.
Speaker 10: His name is Officer Michael Ross YEP two O two
Speaker 10: nine seven to one fourteen ninety four.
Speaker 5: Put it up on the chat.
Speaker 1: Yeah, and don't hit any don't hit any prompts. After
Speaker 1: the third prompt uh, he'll answer the phone, but he
Speaker 1: won't answer it for us anymore. But tell him you
Speaker 1: won a prize from a WKRP in Cincinnati and if
Speaker 1: he if, if he calls the radio show at three
Speaker 1: ZHO three Martino, he can have the chance of winning
Speaker 1: one thousand dollars.
Speaker 10: You know, why doesn't it let me copy?
Speaker 7: I want to.
Speaker 5: I don't know, but you didn't do anything wrong. Well, no,
Speaker 5: I'm trying to copy it onto our chat and it won't.
Speaker 10: It doesn't let you. Oh, there it is. Okay, there
Speaker 10: he is, Officer Michael Ross. It's on our YouTube chat. Okay,
Speaker 10: I do have Okay, So Gerald, we're gonna we're gonna
Speaker 10: keep bugging this guy and figure out what we can do.
Speaker 10: Let's go back to Ronda now, I mean, let's go
Speaker 10: to Ronda now and get started on her problem with
Speaker 10: a battery a two thousand and two Impalla.
Speaker 5: Ronda, what's happening?
Speaker 25: Yeah, Hi, Tom, I what's going on? Scatter brains should
Speaker 25: only get a minute to get their story out.
Speaker 7: I'll give you more than that.
Speaker 10: No, No, we might be going to a break, but
Speaker 10: I seriously want to get someone helping you.
Speaker 5: What's going on with your Impala?
Speaker 25: Well, we put a new battery on a starter in
Speaker 25: and then we started it, and then when we went
Speaker 25: to turn it off, the motor wouldn't turn off. Oh,
Speaker 25: I could get the battery undone, but we couldn't.
Speaker 5: Get what kind of car is it? It's a two
Speaker 5: thousand and two Impala.
Speaker 10: Wow, we should ask Kevin. Let's get hold on. We're
Speaker 10: going to get an expert on Ronda. In fact, he
Speaker 10: does electrical stuff.
Speaker 7: But even if you.
Speaker 10: Disconnected the battery, I don't think that would have stopped
Speaker 10: the engine. You could have grabbed a hold of the
Speaker 10: fan belt or something. I'm just kidding, Ronda. I'm just
Speaker 10: kidding anyone listening. Okay, We're gonna call Kevin Caulkin from
Speaker 10: Sheridan Auto Tech and see what he has to say. Well,
Speaker 10: did you ever get it done? Or did it run
Speaker 10: out of gas?
Speaker 5: Or is it still running?
Speaker 9: No?
Speaker 21: Really, no, we got it.
Speaker 25: We got it turned off. We were putting it in gear,
Speaker 25: putting it back in park. Mess him with ignition switch?
Speaker 8: How did you.
Speaker 7: Finally get it off?
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Speaker 12: It just.
Speaker 24: Quit.
Speaker 7: Sounds like.
Speaker 12: I hope not broke.
Speaker 25: It started smoking and everything.
Speaker 10: Oh no, so wait, all you did was you put
Speaker 10: in a new battery and a new starter.
Speaker 5: God, what would do that?
Speaker 9: Like?
Speaker 1: Maybe if they the smoking could be from the starter
Speaker 1: s illinoid if it never disengage the bendix.
Speaker 5: But let's get one.
Speaker 10: Of our experts on Yeah, those two thousand and two's
Speaker 10: uh okay, So you hold on Rohnda and we'll get
Speaker 10: Kevin on. I think Kevin should be the one if
Speaker 10: we can get him on three oh three seven to
Speaker 10: one three. Talk is our number, folks, three O three
Speaker 10: seven three eight two five five. So Anna, Mark, did
Speaker 10: you try to get this guy on the phone?
Speaker 7: The other guy we are trying?
Speaker 5: We have let me messages. Yes, okay.
Speaker 10: Now let me explain something that I didn't explain before,
Speaker 10: and that is when she hired this tree service. The
Speaker 10: reason she gave him a bad review is because he
Speaker 10: wanted a review on the first job, and she said,
Speaker 10: we had two jobs to go, and when when he
Speaker 10: kept forcing me for a review, I wanted a refund
Speaker 10: and so but it coincidentally she got a lower bid
Speaker 10: from somebody else. He said, coincidentally, Well that's what he said.
Speaker 10: And then anyway, so then he started putting bad reviews
Speaker 10: up about her rental business.
Speaker 5: And that's where we are. I read her email.
Speaker 10: So we'll come back to that and more on the
Speaker 10: Troubleshooter Show. Go with a sure Thing Denver's Best Roofer
Speaker 10: Excel roofing dot com.
Speaker 7: You don't pay a cent until you're contenth.
Speaker 10: Time for an insurance checkup free, no obligation comparison call
Speaker 10: Compass Insurance paying too much your coverage at dozens of
Speaker 10: insurance companies. Find out now three oh three seven to
Speaker 10: seven to one help. You'll think you're his only customer
Speaker 10: when you choose Frank durand the real estate Man dot
Speaker 10: com to list your home with Remax Alliance three oh
Speaker 10: three nine two zero sixteen twenty two.
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Speaker 10: Now, Tom Martino, Hi, Tom Martino here, Welcome to the show.
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Speaker 10: So Ronda has an issue with her battery. We got
Speaker 10: Kevin Calkin on Sheridan Auto Tech Sheridan Auto Tech dot com,
Speaker 10: by the way, and they they do electrical issues.
Speaker 5: They also do pre buy inspections for used cars.
Speaker 10: Three oh three, four five, five, seventy two forty two, Kevin,
Speaker 10: I want to talk to you about this one. They
Speaker 10: put a starter in a battery in a car, then
Speaker 10: they started it.
Speaker 7: It started up.
Speaker 10: Fine, it ran fine, right, Rhonda? Right, so far, so good?
Speaker 10: But then it wouldn't turn off?
Speaker 5: And an alternator?
Speaker 7: Right? You playing?
Speaker 10: What did you replace? Exactly? I think she said starter,
Speaker 10: but I.
Speaker 7: Might be wrong.
Speaker 5: Battery and starter? Why would that not turn off?
Speaker 7: After do?
Speaker 2: What?
Speaker 7: What could what could you do wrong?
Speaker 10: Putting in a battery and a starter that wouldn't allow
Speaker 10: the car to turn off?
Speaker 8: That's going, you know, unless something is touching power where
Speaker 8: they had you know, there's multiple wires. Is this I
Speaker 8: heard it earlier?
Speaker 10: Was it a all or Chevy in two thousand and
Speaker 10: two in power.
Speaker 8: Yeah, so there's multiple wires, not a starter.
Speaker 10: Yeah, but what what would that mean? The starter remained engaged.
Speaker 8: Not necessarily if he's feeding back feeding to the ignition
Speaker 8: switch or the ignition switch itself is no good.
Speaker 5: But but what would that mean? Then it doesn't? So
Speaker 5: how does a car turn off when you turn the
Speaker 5: key off?
Speaker 7: How does it?
Speaker 8: What does it do when it's a switch that actually
Speaker 8: killed the twelve vaults to the ignition?
Speaker 10: Okay, without so it kills the twelve vaults from the ignition,
Speaker 10: so even after it started, the ignition being generated by
Speaker 10: the alternator and or or the spark is turned off.
Speaker 8: Okay, all right, yeah, so either backfeeding from the starter,
Speaker 8: they got a wire criss cross or a bout ignition switch, so.
Speaker 10: It was basically just kept feeding voltage to the spark plug,
Speaker 10: which kept feeding the combustion.
Speaker 2: All right.
Speaker 1: I got a question for RHNDA, why did you replace
Speaker 1: the battery and the starter?
Speaker 25: Good question, Well, the car had been sitting there and
Speaker 25: we the battery was old, so so why they start
Speaker 25: the battery and it didn't start? So we thought it
Speaker 25: would be the starter?
Speaker 1: Okay, Kevin, does that shed any light?
Speaker 8: I mean, with that problem, I mean it could have
Speaker 8: had an existing ignition switch problem. You have no history
Speaker 8: on the car and so yeah. So I mean you
Speaker 8: could just be all the problems one by one, which
Speaker 8: is how it worked.
Speaker 25: Yeah, that ignition switch is in the dash, it's not
Speaker 25: on the steering column, so it's going to be a run.
Speaker 26: How long did the car run until it stopped? And
Speaker 26: where did the smoke come out of?
Speaker 10: Well, first of all, tell Kevin how you got it stopped.
Speaker 5: That's really important.
Speaker 25: It's harsh putting it in gear, trying to turn the
Speaker 25: ignition switch back and forth and it started smoking and
Speaker 25: then quit.
Speaker 7: How long did it run before it smoked?
Speaker 25: I would say it was running five minutes.
Speaker 26: Oh, could you tell where the smoke came from?
Speaker 5: Just under the hood or what?
Speaker 21: Yeah, the hood under the hood for Yeah, we had
Speaker 21: the hood open because we were Yeah, what's crazy.
Speaker 25: I'm afraid to start it again because if it doesn't stop,
Speaker 25: I don't sure.
Speaker 21: I'm afraid to start it again. So I'm in a dilemma.
Speaker 8: You could just pull you can just pull a relay
Speaker 8: or something up under the hood to shut it off.
Speaker 1: Get it towed to somebody like Kevin for God's sake.
Speaker 21: Yeah, I think that's what we'll have to do.
Speaker 5: Well, yeah, I mean imagine if it gets worse.
Speaker 8: Yeah, you don't want to give any more damage to it?
Speaker 12: For sure?
Speaker 5: Where do you live.
Speaker 24: Or damas.
Speaker 5: We're close, we're likely Kevin. I know that, and thank
Speaker 5: you very much.
Speaker 10: I know that you do inspections sometimes when people have
Speaker 10: a problem, yep, do you I just want to get
Speaker 10: to say, because I did get a text. It wasn't
Speaker 10: a complaint, it was a question sure, because they were
Speaker 10: quoted a price on something they wanted you to look at.
Speaker 10: When do they get free diagnostics? Sometimes you do that
Speaker 10: and I don't like I said, I don't mean to
Speaker 10: put you on the spot because you don't have to
Speaker 10: get free diagnostics to anyone if you don't want to.
Speaker 10: But when do you do free diagnostics?
Speaker 8: Well, we'll pull codes for free, you know, well to
Speaker 8: let them know what we think we need to do,
Speaker 8: you know, give them a good idea before we spend it.
Speaker 10: But if they come in and say, hey, you know,
Speaker 10: my air conditioner's not working, or my heater's not working,
Speaker 10: or I have this intermittent problem or that, what do
Speaker 10: you do if there's no code?
Speaker 7: I mean, what do you do.
Speaker 8: Well, that's where you know, the experience comes in, and
Speaker 8: then the experience text they know where to start looking,
Speaker 8: you know, and they start checking.
Speaker 7: But it's not But but do you do?
Speaker 5: You do just a few minutes?
Speaker 10: I mean, in other words, what about the diagnostic issue
Speaker 10: if they made an appointment or something.
Speaker 5: Is there a basic charge or how does it work?
Speaker 12: Yeah?
Speaker 8: Ninety percent of the time we can tell them if
Speaker 8: it's going to be an inspection for free, or we're
Speaker 8: going to need one two or three hours.
Speaker 5: To look okay, got it, got it, got it.
Speaker 9: From part of car.
Speaker 8: But they'll have that info before we start that stuff, like.
Speaker 1: If someone comes in and their brakes or I mean,
Speaker 1: that's a free deal, right.
Speaker 8: That's an inspection, that's free okay.
Speaker 10: Okay, yes, all right, that's shared an auto tech. Again,
Speaker 10: I can't say talking about them three h three four
Speaker 10: or five five, seventy two forty two and Mark has
Speaker 10: an issue we'll take after the break on car rebates
Speaker 10: and I have a you.
Speaker 5: Still got I have some texts?
Speaker 10: Wait, I have some texts for Gravina. You guys say
Speaker 10: you have fifty lines of windows. Okay, now are they
Speaker 10: fifty different brands or different lines within brands or what
Speaker 10: somebody wants to know.
Speaker 6: Yeah, it's more like lines. They're not fifty brands.
Speaker 7: Okay, that's good.
Speaker 5: About how many brands do you have, I'd say probably.
Speaker 6: Like twelve to fifteen, and then each brand has you know,
Speaker 6: anywhere from like one to maybe five or six per.
Speaker 5: Okay, got it. No, that's good.
Speaker 10: Now someone has a rental and they said, in their words,
Speaker 10: they don't give a damn about it. Right, I'm not
Speaker 10: suggesting you do garbage or you want to, but what
Speaker 10: would you do if you had a rental?
Speaker 5: Seriously?
Speaker 6: Yeah, I mean it just depends on you know, the
Speaker 6: there's some upper scale rentals and there's some lower scale rentals.
Speaker 6: I mean to be honest, So I mean it really just.
Speaker 7: Do you have cheap windows?
Speaker 6: Oh yeah, we have everything everything from bottom of the
Speaker 6: barrel stuff like that. If you really want to just hey,
Speaker 6: let's let's get it. I'm going to rent it for
Speaker 6: two years and I'm going to sell it.
Speaker 7: Sure. Yeah.
Speaker 6: Or if hey, you know, I got a great one
Speaker 6: down in Castle Pines that I'm going to rent out
Speaker 6: for ten thousand dollars a month, whatever you.
Speaker 7: Want, all right.
Speaker 5: And one other this comes from my Google.
Speaker 10: And by the way, people, if you want to text
Speaker 10: me on the Google, it's seven four seven.
Speaker 5: Nine nine nine fifty two eighty.
Speaker 10: I got to remind people that because it's not as
Speaker 10: it's not as advertised of course as the iHeart short code,
Speaker 10: which is five seven seven thirty nine. Put Tom in
Speaker 10: that one, but on this one you don't have to
Speaker 10: put Tom. It comes right to me seven four seven
Speaker 10: nine nine nine fifty two eight. So somebody wants to
Speaker 10: know if there are any rebates, energy rebates or anything
Speaker 10: available for high efficiency windows.
Speaker 6: There are, and that the the rebates are a lot
Speaker 6: different and especially changing in the year too. A lot
Speaker 6: of them are energy Star and the way that energy
Speaker 6: Star works with windows, and even you know, washing machines
Speaker 6: and all that stuff change usually per year. But depending
Speaker 6: on how good of a window you buy depends on
Speaker 6: how good of a rebate you can get.
Speaker 1: What's an idea of the best rebate right now?
Speaker 6: You know, i'd have to We have one person that
Speaker 6: I know that went full bore, and I think it
Speaker 6: was probably somewhere around seventy eight hundred if I remember,
Speaker 6: but I'm a little mistaken. But usually every year is
Speaker 6: two fifty three p fifty somewhere on there you.
Speaker 10: Okay, so we got more coming up On the Troubleshooter
Speaker 10: Show three ZHO three seven.
Speaker 7: One three eight two five five.
Speaker 10: Go with a sure thing Denver's Best roof of Excel
Speaker 10: Roofing dot com.
Speaker 7: You don't pay a cent until you're content.
Speaker 10: Time for an insurance checkup free no obligation comparison call
Speaker 10: Compass Insurance Paying too much your coverage at dozens of
Speaker 10: insurance companies find out now three oh three seven to
Speaker 10: seven to one help. You'll think you're his only customer
Speaker 10: when you choose Frank durand the real estate Man dot
Speaker 10: com to list your home with Remax Alliance three all
Speaker 10: three nine two zero sixteen twenty two. Hi Tom Martino,
Speaker 10: your troubleshooter three O three seven one three talks seven
Speaker 10: one three eight two five five. Deputy Chopper, Tell me
Speaker 10: about uh, Tell me about k What happened was she
Speaker 10: Champion windows installed in March and there were no screens,
Speaker 10: and she was pissed off and wanted screens, so you
Speaker 10: took it over. They promised they were going to get
Speaker 10: them done as soon as possible. By the way, Champion
Speaker 10: is one of the most dreadful companies known to man
Speaker 10: right now. They went from here it is zero after
Speaker 10: a big equity company took them over. And I'm sorry
Speaker 10: to insult them, but it's the truth. We've had more
Speaker 10: complaints about them than any other home improvement company.
Speaker 7: So go ahead.
Speaker 5: What's going on, k And what's going on Chopper?
Speaker 15: Tom. They promised that they would be out the first
Speaker 15: week in November. They had her screens.
Speaker 17: The guy called and said, well, all.
Speaker 15: The screens and the trucks don't have any names on them,
Speaker 15: so we're going to take them back and we'll get
Speaker 15: back with you. I'm so tired of this from Champion.
Speaker 15: I think I heard Nick say that they would do
Speaker 15: three windows or something.
Speaker 27: But if they don't get.
Speaker 15: This lady their screens by March next year because she
Speaker 15: lost the entire summer. I will pay for three screens.
Speaker 15: And if Nick could just tell me if they will
Speaker 15: do it, or any other company he knows that it
Speaker 15: makes screens.
Speaker 10: But I feel sorry, you know, Champion, honest to god,
Speaker 10: Champions should be ashamed of themselves.
Speaker 5: She should take them to small claims court. That's what
Speaker 5: I would do.
Speaker 15: Mark. She's she's always than me and Tom Oh my god,
Speaker 15: how is she moving you?
Speaker 17: He's not docs age, Hey.
Speaker 5: She's docs age. Holy?
Speaker 15: Yeah, I mean the screen.
Speaker 10: You know what we have to do when Doc comes
Speaker 10: to work, we have to make them fog a mirror.
Speaker 10: So we don't because we don't want to have to
Speaker 10: carry him out. So he has to fog a mirror.
Speaker 10: And and if if he makes fog, we know he's
Speaker 10: good to go. And Chopper, listen, man, seriously, this sucks.
Speaker 7: Who have you talked to?
Speaker 5: I want to give out the number? Who have you
Speaker 5: talked to a Champion?
Speaker 15: You get a different person from like news.
Speaker 10: They're horrible, man, they're the worst company people. I am
Speaker 10: telling you, do not use Champion. It's that easy. Not
Speaker 10: that's my opinion. And Mark, we're seeing it on some
Speaker 10: call after call after call after call after call after call. Hey,
Speaker 10: I want to know something and I don't care. I
Speaker 10: want to ask them. We got Gravina on. Do you
Speaker 10: guys get a lot of calls after someone call Champion?
Speaker 9: We do?
Speaker 6: You know, we don't fix other people's stuff, but yeah,
Speaker 6: we get.
Speaker 7: But it's unfortunate, isn't it.
Speaker 6: It's very unfortunate you know in this case. You know,
Speaker 6: I mean there's a place called Metro Screenworks that I
Speaker 6: think is a mobile site that we refer people to.
Speaker 6: I haven't personally used them, but we've never heard really
Speaker 6: eating bad. But they'll go out to the house, measure it,
Speaker 6: build them on site from what I understand, and get
Speaker 6: them in there for you.
Speaker 5: Oh that's perfect.
Speaker 10: I have a question. Yeah, thank you, chopper. I have
Speaker 10: a question for you guys. Does Gravinas go to Baily
Speaker 10: of course? Yes, Okay, where do you go? Give me
Speaker 10: your north, southeast and west.
Speaker 6: Yeah, so it will go pretty much all the way
Speaker 6: up to Vail Fort Collins, out the Lineman and down
Speaker 6: to about the springs.
Speaker 7: Oh, very cool.
Speaker 10: Now, next question, will you replace one, two or three
Speaker 10: windows or does it have to be the whole house.
Speaker 6: We'll replace one window if that's what's needed.
Speaker 7: Okay.
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Speaker 6: Hey, we're hoping to get people even if they have
Speaker 6: one right now that they like it so much, they're
Speaker 6: going to want to continue to do it.
Speaker 1: And you also do commercial stuff right depending on the commercial.
Speaker 1: Let's say like a convenience store that's got those big windows,
Speaker 1: I mean, do you do stuff like that.
Speaker 7: Or no, that's storefront.
Speaker 6: We will not do that.
Speaker 5: No storefront.
Speaker 6: No commercial for me is like an apartment complex but
Speaker 6: there's still residential windows, but it's a multifamily.
Speaker 7: Got it all right? Cool? Back to Anna.
Speaker 10: Now, Anne, I'm sorry for the weight I had to
Speaker 10: take some people who have been waiting. So where we
Speaker 10: left it with Anna is and I read her email,
Speaker 10: so I do know your story, Anna, and the story
Speaker 10: is she was frustrated with this company because he was
Speaker 10: pushing her for reviews but he hadn't finished the jobs yet,
Speaker 10: and she wanted to wait because she thought she could
Speaker 10: only put in one review even though the first job
Speaker 10: was done correctly, she had two to go, and when
Speaker 10: she refused to do.
Speaker 5: Did a poor review.
Speaker 7: Though.
Speaker 10: Now here's what I don't understand. And Ronda, I mean,
Speaker 10: excuse me, if you could just help me.
Speaker 7: Anna.
Speaker 10: I mean not to go back over the whole story,
Speaker 10: but I have a very quick question, and that is,
Speaker 10: if they did one job fine, and they were in
Speaker 10: the middle of the second job and he wanted you
Speaker 10: to do a review and you disagreed on that, why
Speaker 10: did you give them a bad review? That's the part
Speaker 10: I don't understand. Why not just do no review at all?
Speaker 10: Why did you do a bad review?
Speaker 7: Okay? Are you there? Anna? He's gone? Okay, you know what.
Speaker 5: I think She's part of the four.
Speaker 7: B movement as well, but I'm.
Speaker 10: Not Actually I don't want I don't want to take
Speaker 10: it again. Okay, I don't want to take it again.
Speaker 10: I'm marking this closed.
Speaker 5: With D put it under the lament category.
Speaker 10: Do not let her take I do has a comment,
Speaker 10: Bruce has a comment on Champion windows.
Speaker 7: Go ahead, Bruce, what's your comment?
Speaker 9: And Tom appreciate this.
Speaker 28: He we had talked earlier concerning my complaints of wind
Speaker 28: whistling windows we.
Speaker 17: Live out on the planes.
Speaker 28: They came, took the trim off.
Speaker 7: Now was this Champion? Was this Champion?
Speaker 9: Was?
Speaker 28: Yes, it was the Champion windows. We talked six eight
Speaker 28: months ago, you and I did concerning Yes, they finally
Speaker 28: came out, did do a little bit wary work, opened
Speaker 28: up the existing trim that was on there, and we
Speaker 28: found gaps of where they weren't sealed, they weren't phoned in.
Speaker 28: They proceeded to fix three of the windows out of
Speaker 28: the No. Nine and didn't bother with the rest. Touched
Speaker 28: a couple pieces of cocking up and left and this
Speaker 28: was Two Champion supervisors in Champion window trucks came. I'm Elizabeth,
Speaker 28: I think up to our place in Watkins, you.
Speaker 1: Know, at one point, going back what's probably been eight
Speaker 1: nine years now, we ever got complaints on him. Then
Speaker 1: when that equity company came in, and I want to
Speaker 1: say this for a lot of people.
Speaker 10: There were two things that happened. Paul Bono, Yeah he
Speaker 10: got left.
Speaker 7: Yep, he's gone.
Speaker 10: And when he left it started a little but then
Speaker 10: they closed the factory here and then they were purchased
Speaker 10: by some private equities.
Speaker 1: Who also bought about ten other little window companies. So
Speaker 1: what I wanted to tell people, though there's a lot
Speaker 1: of brands out here, I'll use one right now, Don's
Speaker 1: garage Doors. Tom, you knew Don personally for a long time.
Speaker 1: It's the same purchase.
Speaker 5: By He was purchased by a private equity.
Speaker 1: Firm, a private equity firm that also purchased probably ten
Speaker 1: or twelve other smaller garage door companies around here. A
Speaker 1: lot of times people well don't realize you're dealing with
Speaker 1: one conglomerate, but you're thinking of the name the person
Speaker 1: that did actually start the business and cared about it.
Speaker 5: I mean to me, it's remarkable how these things happen.
Speaker 10: Yeah, and you know, to Don's defense, I guess he
Speaker 10: wanted to you know you wanted to retire.
Speaker 1: Yeah, there's nothing, there's nothing wrong with it. But I'm
Speaker 1: just saying a lot of people think the name is
Speaker 1: still the same person.
Speaker 5: It simply isn't.
Speaker 7: Yeah, I know.
Speaker 1: Same with these big car dealerships, you know that. I mean,
Speaker 1: you go ahead, name one name one that is still
Speaker 1: the saman Sounders Stevenson. They don't own it anymore, that's right,
Speaker 1: that's right.
Speaker 10: Uh, there there were there are several case several I mean,
Speaker 10: how about you know, well, I can't even remember their
Speaker 10: original names because they're so far gone right now. But
Speaker 10: one thing that did stay in the family, but it
Speaker 10: still went to hell with shamp.
Speaker 1: I'm not sure it's still in the family. We did
Speaker 1: get an email one time saying the kid owned it.
Speaker 10: Yeah, I think that. I think she passed it on
Speaker 10: to her son when to hell. But there were really
Speaker 10: good people around that aren't around anymore, and just the
Speaker 10: whole thing now some get better believe it or not.
Speaker 7: Hey, have you know what Nick?
Speaker 24: Now?
Speaker 1: When I'm sorry, I was going to ask him if
Speaker 1: he's had one of these companies ever. Come to you
Speaker 1: guys at Gravina and say, hey, do you have any
Speaker 1: interest in selling out a.
Speaker 6: Couple over the years, but I just brush it aside.
Speaker 6: It's not anything that we're looking for. Yeah, okay, you know,
Speaker 6: I mean, I'm here for the next twenty thirty years. Easy,
Speaker 6: So you know that's that's my passion. It's what I know.
Speaker 6: It's all I know is windows.
Speaker 7: As my mom said, God willing.
Speaker 5: There you go, okay anyway?
Speaker 10: Three oh three seven one three talks seven one three
Speaker 10: eight two five five talking about garage doors. Oh no, well,
Speaker 10: let me go to Mark. He's been waiting longer. But
Speaker 10: Gilberto will go to you two with that garage door problem.
Speaker 10: After that, Mark, what's going on with car rebates?
Speaker 7: Mark? What's happening.
Speaker 12: Tom As? You probably know Excel has a five dollars
Speaker 12: rebate out for EV's and plug in some of them.
Speaker 7: Yeah they have, Yeah, I know they have various rebates.
Speaker 5: I don't know each and every one of them. Go ahead, sir, okay.
Speaker 12: The process is that you submit an application with them
Speaker 12: and you qualify on the basis of whether it's a
Speaker 12: plug in or an EV It's the same dollar amount
Speaker 12: of rebate, the five thousand, five hundred, but you need
Speaker 12: to have income that is eighty percent of your county's
Speaker 12: medium income. It can't be any higher than that.
Speaker 10: And then now is it for what if you've just
Speaker 10: what if you just buy an EV, do you have
Speaker 10: to have an EV and a charger?
Speaker 12: No, there's a separate thing for chargers. There's some money
Speaker 12: available for chargers too.
Speaker 7: So the car.
Speaker 12: Program is that you you buy any be you're a
Speaker 12: plug in, and if you qualify, you get the five thousand,
Speaker 12: five hundred.
Speaker 5: Hold on, I'm just a little curious.
Speaker 7: Why is that?
Speaker 1: Why would Excel a power company if you're not installing
Speaker 1: a charger and has nothing to do with power.
Speaker 5: You said that was separate.
Speaker 1: Why are they giving fifty five hundred dollars to you
Speaker 1: if you buy one of those?
Speaker 12: You know, I don't know what their motivation is. I
Speaker 12: would suspect perhaps there's a little political pressure put on
Speaker 12: them to help, you know, electrify Colorado, since there's such
Speaker 12: a big push for that.
Speaker 7: So, what what happened? What happened here?
Speaker 12: I think, well, this is yeah, let me get to
Speaker 12: what happened here, which is which I think is just
Speaker 12: a very poor business practice on Excel's part. So the
Speaker 12: steps to do this and I've done this as you
Speaker 12: send in your application, they verify your income and they
Speaker 12: send you back a number that says you're pre approved.
Speaker 12: Give this number to the dealer, then they'll apply the
Speaker 12: rebate at the point of say right, so I did that,
Speaker 12: and and the other qualification is that the car has
Speaker 12: to have an MSRP of thirty five thousand dollars or less.
Speaker 13: So there's not a lot of cars that fit.
Speaker 12: Into this category. And I was looking at a Preus
Speaker 12: plug in, but I had to get the very base model.
Speaker 12: Dealers don't have a lot of those around. Had to
Speaker 12: wait for a dealer their order to come in, had
Speaker 12: to wait a few weeks to get it. So yesterday
Speaker 12: I get an email from Excel says, hey.
Speaker 13: We've run out of money.
Speaker 12: You know, we're not taking any more application.
Speaker 1: Oh and now the dealers go and where the hell's
Speaker 1: my money?
Speaker 9: Yeah?
Speaker 13: Yeah, yeah, yeah right right?
Speaker 10: Wait wait, wait, so hold on a second, Mark, hold on,
Speaker 10: Mark every day, Mark, hold on, did you close on
Speaker 10: this vehicle with the promise of bringing in the money
Speaker 10: or did you pay and you're expecting reimbursement.
Speaker 12: No, I've not closed down it, fortunately because the car
Speaker 12: had just come in.
Speaker 10: Hold lot of seconds, will come right, back to you.
Speaker 10: All right, this is hold on, good bro, We'll come
Speaker 10: right back to you. This is important. I'm Tom Martino.
Speaker 10: Go with a sure thing Denver's best rufer excel Roofing
Speaker 10: dot com. You don't pay a cent until you're content.
Speaker 10: Time for an insurance check up free, no obligation. In comparison,
Speaker 10: call Compass Insurance paying too much your coverage at dozens
Speaker 10: of insurance companies find out now three oh three seven
Speaker 10: seven to one.
Speaker 7: Help.
Speaker 10: You'll think you're his only customer when you choose Frank
Speaker 10: durand the real estate Man dot com to list your
Speaker 10: home with Remax Alliance three oh three nine two zero
Speaker 10: sixteen twenty two. Hello Tom Martino here three O three
Speaker 10: seven one three talk seven one three eight two five
Speaker 10: five and Frank durand the real estate Man dot com
Speaker 10: will do negotiating of commissions.
Speaker 5: This is a misnow that people. It's not mandatory.
Speaker 10: What's mandatory is they can't have a set commission for everything.
Speaker 5: But Frank has been doing that for years.
Speaker 10: He'll also do a free evaluation of your home for
Speaker 10: the asking on what it will sell for three h
Speaker 10: three nine two zero sixteen twenty two.
Speaker 1: Hey, real quick, remember I asked Nick about have private
Speaker 1: equity companies tried to buy them ount and he said, yeah,
Speaker 1: a few times.
Speaker 5: I just got a text from Jay Bratz. Listen to
Speaker 5: this man.
Speaker 1: He gets at least three to five a week of
Speaker 1: conglomerates trying to buy Excel roofing. And he said, I
Speaker 1: didn't know this. He said, a lot of the ones
Speaker 1: around town that you think are the same people you
Speaker 1: might have dealt with five ten years ago after a hailstorm,
Speaker 1: they are no longer owned by the same people.
Speaker 5: They're owned by these funds.
Speaker 7: Man.
Speaker 10: And what a lot of these funds do is they
Speaker 10: retain the owners to work for a while yep, and
Speaker 10: then they gradually transmission a transition to a national name.
Speaker 9: Uh.
Speaker 5: Or what they do is they they keep the name
Speaker 5: and then just.
Speaker 7: Sell it again. So it's just a it's a big game.
Speaker 5: Now it's the deal.
Speaker 1: I'm sure there's some of them that are good though.
Speaker 1: In other words, the ones I've happened to deal with,
Speaker 1: and I'm not going to go back and harp on
Speaker 1: the garage door people, but it was dealing with a
Speaker 1: totally different company.
Speaker 5: It was absolutely insane.
Speaker 1: But I'm sure in some instances there must be good operators.
Speaker 5: There has to be. We are of restaurants selling it.
Speaker 10: Well, let me let me give you some let me
Speaker 10: give you some prime examples. Plumb Line Services was purchased
Speaker 10: by an equity firm, the Wrench Group.
Speaker 7: But but they tain't.
Speaker 10: But Bob is still he's still part owner. That's right,
Speaker 10: That's what I was going to say. They they take
Speaker 10: the local people and grant them ownership in it, and
Speaker 10: they have equity in it, and they love it and
Speaker 10: they stay there.
Speaker 5: That's a whole different ballgame.
Speaker 7: But but other.
Speaker 10: Private equity companies buy and destroy, Okay they do now
Speaker 10: like with Champion, they get rid of the good people.
Speaker 10: Now another one, fix at twenty four to seven is
Speaker 10: owned by an equity group. But George is part of
Speaker 10: that too, So if they retain ownership, that's the strength.
Speaker 10: Now you have the best of both worlds. You truly do.
Speaker 10: And there's nothing See first of all, there's nothing.
Speaker 5: Wrong with a private equity group.
Speaker 10: I'm doing a private equity with vest Era Turnkey for
Speaker 10: some of my investors who don't want to do one
Speaker 10: hundred percent of the real estate investment with even though
Speaker 10: it's a wonderful investment.
Speaker 5: Don't get me wrong. But if they don't want.
Speaker 10: Put up the minimum I think is sixty five or
Speaker 10: sixty whatever, sixty five or seventy whatever it is. If
Speaker 10: they just want to do twenty five, they can do.
Speaker 10: I'm doing a group that is buying a group of
Speaker 10: their investments. So what does private equity mean? It means
Speaker 10: there are investors who invest in this fund. Then this
Speaker 10: fund goes out and buys companies and turns them around.
Speaker 10: Who was the first private equity to do all of this?
Speaker 5: Come on, we all know.
Speaker 10: He made it famous and they're all copying him. Warren Buffett,
Speaker 10: famous turnaround person, famous person for taking companies out and
Speaker 10: improving them or just consolidating them. And so the word
Speaker 10: private or the phrase private equity should not scare people.
Speaker 10: If it's a good private equity firm, market it on
Speaker 10: the head. You know, there are some good ones that
Speaker 10: actually run a better business than someone could do by themselves.
Speaker 5: They add strength to the company.
Speaker 7: Right.
Speaker 10: So, Mark, you have an issue with some car rebates,
Speaker 10: and we talked about this. Now let me explain this
Speaker 10: to you. Okay, you're not going to like it, but
Speaker 10: I'm going to say this to you. Excel Energy is
Speaker 10: a private company that offers, makes public offers, and they
Speaker 10: may public offers about money and rebates. There are other
Speaker 10: companies that do this as well when it comes to solar.
Speaker 10: There are other companies that do this when it comes
Speaker 10: to other kinds of rebates. Now the question is this,
Speaker 10: did Excel Energy have a contract with you? And the
Speaker 10: simple answer is no. See, they did not have a
Speaker 10: contract with you. They had an offer. There's a big difference,
Speaker 10: big difference. There was nothing signed, sealed and delivered before
Speaker 10: you went out to try to find a car. It
Speaker 10: was an offer. So are they bound by this offer?
Speaker 10: The simple answer is no. I mean, so it's unfortunate.
Speaker 10: But this happens, by the way, with other kinds of
Speaker 10: grant money, for example for energy efficiency and for a
Speaker 10: solar there are certain rebates that run out.
Speaker 12: Mark Tom, I understand that.
Speaker 9: No.
Speaker 13: I told that. I just think they did it in
Speaker 13: a very poor, poor way.
Speaker 7: Approved.
Speaker 10: Now, now you understand that it did not benefit It
Speaker 10: did not benefit them in any way, shape or form
Speaker 10: for them to for you to refuse it.
Speaker 5: It did not benefit them at all.
Speaker 10: I mean, they had a certain amount of money to
Speaker 10: give away and they did it.
Speaker 1: Yeah, But there's there's a big argument to be made
Speaker 1: he got this, you know, this special number up the front.
Speaker 10: There is zero argument to be made that they had
Speaker 10: a contract with him.
Speaker 1: Well no, but when you go to somebody, you go
Speaker 1: to Excel and say, hey, I'm going to buy this car,
Speaker 1: let me get a rebate. And this guy fills out
Speaker 1: all the application and everything he did to get the rebate,
Speaker 1: and they send him back.
Speaker 5: What did you call it, Mark.
Speaker 12: Mark, It was an authorization.
Speaker 5: An authorization number.
Speaker 7: They did not send him an author's.
Speaker 5: Well that's what he just called it. And that's what. No, no,
Speaker 5: he didn't, he said. They sent a rejection letter. No no, no, no, no, no, Mark,
Speaker 5: explain it again.
Speaker 12: Two separate, two separate things. They first approved it back
Speaker 12: the end of October and they sent the authorization number,
Speaker 12: and then yesterday they sent.
Speaker 10: Out okay, and that's a totally hold on, that's a
Speaker 10: totally different ball game. They already approved you and then
Speaker 10: said they ran out of money.
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Speaker 5: Correct.
Speaker 7: Correct. Okay, that's a whole different ballgame.
Speaker 10: I thought you said instead of the authorization, you got
Speaker 10: a rejection.
Speaker 5: Now here's what I want to know.
Speaker 10: With the authorization, did it say any kind of disclaimer
Speaker 10: language whatsoever that you must redeem before funds run out
Speaker 10: or anything to that at all?
Speaker 5: You know it did in the small print. There's no
Speaker 5: doubt in my mind.
Speaker 7: I don't know Mark did it.
Speaker 12: Imagine it did. I would imagine it did. Tom. I
Speaker 12: would have to look through it too.
Speaker 10: When did they When when did they offer this rebate?
Speaker 10: What was it called this rebate? And when did they
Speaker 10: offer it?
Speaker 12: Electric vehicle purchase rebate?
Speaker 2: I don't know when.
Speaker 12: They started offering it. I know that I got approved
Speaker 12: for it, like end of October October twenty something or other, right,
Speaker 12: and so I sent in the paperwork. They send me
Speaker 12: back in number, say hey, you approved. This is your
Speaker 12: authorization number. Give this to the dealer when you buy
Speaker 12: the car.
Speaker 7: And you did.
Speaker 13: I'm saying is they may have had this go and they.
Speaker 7: Never had an expiration date on it.
Speaker 5: So you hold on they.
Speaker 7: Never had an expiration date on it? Right?
Speaker 5: No, No, So you could have bought the car in
Speaker 5: five years.
Speaker 12: Well, I don't know if you can go five years there?
Speaker 10: Well, I don't know either. That's why I'm asking. I'm
Speaker 10: not trying to be funny. Yeah, I'm asking.
Speaker 2: Oh no, did they have.
Speaker 12: I'm saying don't.
Speaker 5: I don't know.
Speaker 12: I don't think it says anything about that in there,
Speaker 12: because do.
Speaker 10: You think, okay, well, then then if they did not
Speaker 10: have a disclaimer, it could be used at any time
Speaker 10: anywhere and there were no terms and conditions, is what
Speaker 10: you're telling me.
Speaker 5: No, I just want to know.
Speaker 1: No, he's actually saying, if you're listening to him, it
Speaker 1: probably does have verbiage in there like that. But the
Speaker 1: bottom line is, who would look at that if you're
Speaker 1: going to buy it not five years from now, but
Speaker 1: they give you an authorization, christ I would think that
Speaker 1: it was going.
Speaker 5: To go through.
Speaker 10: I would too, unless it said it's it's only valid
Speaker 10: until money's run out.
Speaker 7: Then I would make.
Speaker 10: Sure I did it immediately and I would verify it.
Speaker 7: I don't know.
Speaker 5: Maybe it's a contract.
Speaker 10: I mean, they did send him an author say can
Speaker 10: you send us your paperwork?
Speaker 12: Sure? What do I send it to help.
Speaker 5: At troubleshooter dot com. That's the email.
Speaker 12: Okay, listen, man, let me finish.
Speaker 10: There's a possibility there's a possibility that they they did
Speaker 10: kind of screw you.
Speaker 12: Go ahead, Yeah, well well what what what I'm saying
Speaker 12: is that though, is it's just a bad business practice.
Speaker 12: They knew how many rebates they were coming by the
Speaker 12: authorization numbers. They can't give out. I agree, man, we
Speaker 12: cut it off and die great money, you know, instead
Speaker 12: of sending you a number and then in the then
Speaker 12: they cut the thing off.
Speaker 5: You know, that might be that whole time frame.
Speaker 1: If there's a timeframe listed in there, they gave the
Speaker 1: authorization and maybe.
Speaker 10: You wait, wait wait wait wait, we gotta definitely break.
Speaker 10: We're not gonna have any time. Hold on, we'll see
Speaker 10: you next hour. Go with a sure thing Denver's Best
Speaker 10: roofer Excel Roofing dot com.
Speaker 7: You don't pay a cent until you're content.
Speaker 10: Time for an insurance check up free no obligation comparison
Speaker 10: call Compass Insurance paying too much your coverage at dozens
Speaker 10: of insurance companies find out now three O three seven
Speaker 10: seven one help. You'll think you're his only customer when
Speaker 10: you choose Frank durand the real estate Man dot com
Speaker 10: to list your home with Remax Alliance three all three
Speaker 10: nine two zero sixteen twenty two.
Speaker 1: Rid news need advice so you don't.
Speaker 2: Have come running Just as fast as we can.
Speaker 3: Shooter's gonna help coming.
Speaker 4: Man Dix is the Troubleshooter Show.
Speaker 7: Now Tom Martino, Hey, I'm Tom Martino.
Speaker 10: Welcome to the show three O three seven one three
Speaker 10: talk seven one three eight two five five Here to help.
Speaker 7: You anyway we can.
Speaker 10: So all you have to do is give us a call,
Speaker 10: and we we're happy.
Speaker 7: To do it right now.
Speaker 10: As you can see, we got a studio full and
Speaker 10: uh deputy docs there with his dyed hair and uh
Speaker 10: eighty year old ass and thinks he we believe that
Speaker 10: he doesn't use hair colored, but I dike. And then
Speaker 10: we have major Mark Mouth, Major Mark Major. I'm sorry,
Speaker 10: did I did I say?
Speaker 2: You did?
Speaker 7: You did? That's all right?
Speaker 10: And then we have uh Gravina has the greatest windows guy, Nick,
Speaker 10: son of Larry and uh, what was your granddad's name
Speaker 10: that started it all in seventy two? Tony Tony. I
Speaker 10: like that name, Tony Gravina. Well, okay, you guys are Italian,
Speaker 10: see you can't. I knew you were great people. Oh yeah,
Speaker 10: So you got Tony Gravina started his dad, Larry worked
Speaker 10: for Tony, and then Larry started nine to fifty West Evans.
Speaker 7: Then we got Nick taken over. Nick. When did you
Speaker 7: join your dad? Well?
Speaker 6: I started working from him, uh, right out out of
Speaker 6: high school in ninety seven.
Speaker 5: Then when did you realize you knew more than him.
Speaker 6: I don't know if I clied, probably knew more before
Speaker 6: I started with him.
Speaker 7: So, you know, he makes me sound like.
Speaker 29: A race horse, you know, Nick Gravina, forty two year old,
Speaker 29: guilding out of Tony who was born in you know.
Speaker 7: Yeah, yeah, that's true.
Speaker 10: Gilberto. Let's talk about Primo's garage doors. I don't know
Speaker 10: if I've ever heard of Primos. What's going on, Gilberto?
Speaker 7: What's going on?
Speaker 9: Man?
Speaker 12: Yeah?
Speaker 23: So I'm an employee that used to work there, and
Speaker 23: I've been in the industry now for about seven years,
Speaker 23: and they have some of the the most receptive practices
Speaker 23: that I've seen in the industry.
Speaker 5: Man, May I ask something?
Speaker 10: May I ask something to But when did you leave them?
Speaker 12: I can actually give you the exact date.
Speaker 5: Just roughly, just roughly. Their reviews are pretty damn good, man.
Speaker 10: I want to ask though, That's what I'm getting at.
Speaker 10: I wanted to ask him when he left roughly.
Speaker 23: So here's here's here's why though. So my last day
Speaker 23: there was on the.
Speaker 10: Fifth and the fifth of the fifth.
Speaker 5: Of November.
Speaker 10: Yes, yes, he's grinding the axe. Okay, man, So that's
Speaker 10: what I wanted to know. You have a problem with them,
Speaker 10: we can handle the problem rather than just downgrading the
Speaker 10: whole company unless they deserve it. I'm not I'm all
Speaker 10: for going after bad guys, but is it a problem
Speaker 10: that you have, or is it a problem you or
Speaker 10: you tell me what your goal is here.
Speaker 23: So I just want to inform the consumers that there's
Speaker 23: there's companies that are going to offer them a better
Speaker 23: value for their money and also just a better company
Speaker 23: to support in general. I do have have a personal beef.
Speaker 23: I guess you could say with them, may I.
Speaker 10: May may I ask what that is? Because that's what
Speaker 10: I want to get at. What is your personal beef?
Speaker 10: And I don't mind people calling if they have a
Speaker 10: legitimate beef at all. Don't get me wrong here, bros.
Speaker 10: What's going on with you?
Speaker 23: So my, we'll touch on a couple of things. So
Speaker 23: number one, I was hired as a salaried employee as
Speaker 23: as an apprentice.
Speaker 12: All right, I have no issues with that because I
Speaker 12: don't have the driver's license.
Speaker 23: Okay, tom, So I understand in order to be in
Speaker 23: this industry and have a truck, you got to have
Speaker 23: a driver's license.
Speaker 7: Okay.
Speaker 23: They gave me an opportunity, and I appreciate that, sure,
Speaker 23: but I was brought in under under the understanding that
Speaker 23: it would be a salary position for X amount of
Speaker 23: money per week, and the week would consist of working
Speaker 23: Monday through Friday, eight hour days.
Speaker 1: That's what you believed, Okay, well generally said hold on,
Speaker 1: I just want to throw this in generally a salary position.
Speaker 1: I mean, the hours are definitely extended quite a bit.
Speaker 23: Yeah, but okay, And that's fine, And that's fine if
Speaker 23: that is the if that's the understanding.
Speaker 12: When when the agreement was made fair?
Speaker 7: And do you have a written agreement or was it verbal?
Speaker 9: Yeah?
Speaker 12: No, it was it was it was written. It was
Speaker 12: in an offer letter.
Speaker 5: Okay, cool, Then what happened. We'll keep going what happened?
Speaker 23: So then I'm really good at my job. If you
Speaker 23: look at my if you go and look at their
Speaker 23: reviews over the last month, I'm responsible for all their reviews.
Speaker 23: And this is why I can say that Tom I
Speaker 23: was their only technician. So right before I got hired,
Speaker 23: they had their whole team quit on them, okay, and
Speaker 23: then they brought me on. I didn't know this until
Speaker 23: I got hired, and the person that was driving me
Speaker 23: around who I was training for them to be a
Speaker 23: garage dark technician was like, hey, did you know that
Speaker 23: before you the whole team quit because they were being mistreated.
Speaker 12: And I was like, no, I didn't know that at all. Actually,
Speaker 12: now fast.
Speaker 10: Forward, so tell me what your problem is now.
Speaker 23: Yeah, yeah, so's here's here's my thing. I'm working Monday
Speaker 23: through Saturday, twelve to fourteen hour days, okay, for the
Speaker 23: same salary, which whatever. I'm a grinder, okay, Tom, I've
Speaker 23: been in this industry for a while. I'm not ashamed
Speaker 23: to roll up my sleeves if you will. But then
Speaker 23: on Tuesday, I had called and I was like, hey, guys,
Speaker 23: need to call in for the day. And I was
Speaker 23: told that there is no calling ines within the first
Speaker 23: ninety days. And I was like, unfortunately, this is something
Speaker 23: that I can't control. With out of my control, I'm not.
Speaker 10: So you were you were only with the company when
Speaker 10: you left less than ninety days?
Speaker 12: Yes, correct? Correct?
Speaker 23: And I had no doubt that it said that in
Speaker 23: my employee handbook. I don't and and my quarrel is
Speaker 23: not with them saying hey, you're self terminating. That is
Speaker 23: the term that they used. Okay, their HR representative. The
Speaker 23: term was used that.
Speaker 5: I will So where does this? Where does it I
Speaker 5: need to go?
Speaker 7: See?
Speaker 10: So far, I just want to tell you something. So far,
Speaker 10: I'm not hearing anything they did wrong. So keep going.
Speaker 5: Is it an unemployment issue?
Speaker 23: And so and so there isn't there's anything wrong to
Speaker 23: that point. Now, here's where it begins, in my opinion,
Speaker 23: if you're letting me go and if I understand the
Speaker 23: lost career.
Speaker 10: Well hold on, wait, let's get back to that first thing.
Speaker 10: When you were when they were said you can't call
Speaker 10: him sick for during your first ninety days?
Speaker 5: Did you go in or did you stay out?
Speaker 21: No?
Speaker 23: I stayed out unfortunately there was a family matter that
Speaker 23: just it was out of my control.
Speaker 12: There's there's nothing I could do above that.
Speaker 7: Would you be allowed to take a sick day?
Speaker 10: Listen, Gilberto, it's going to be back and forth for
Speaker 10: a little while here. Are you allowed to take a
Speaker 10: sick day during the first ninety days?
Speaker 7: Or no days?
Speaker 12: No days at all? That is what I was told.
Speaker 5: Okay, Then what happened?
Speaker 13: Now?
Speaker 23: I was told that I would get my check on
Speaker 23: the same day that I would because I was self terminating,
Speaker 23: because I had asked him. I was like, well, if
Speaker 23: you're letting me go, shouldn't you have my check?
Speaker 7: I don't even know.
Speaker 5: What that means self terminating.
Speaker 10: They find that he's quitting, it means he's quitting. Well
Speaker 10: not really, Well, okay, if he didn't show up for work,
Speaker 10: they're going to make the argument that he quit.
Speaker 7: I get it.
Speaker 5: And then but I still go, okay, so what does
Speaker 5: it even mean? So now what.
Speaker 12: I don't argue with that? Okay, here's my issue. Now,
Speaker 12: my payday is tomorrow, supposedly, Okay. I have four T
Speaker 12: shirts and a sweater that I was given by them.
Speaker 5: Okay, and they're going to offset if you don't return them.
Speaker 23: No, they already did in a ridiculous amount. I'm not
Speaker 23: going to disclose them out, but I will tell you
Speaker 23: that it is more than any T shirt I have
Speaker 23: ever paid.
Speaker 5: But can't you return? Can't you return them?
Speaker 23: I offered that, and they told me that I was
Speaker 23: more than willing to return it, but that they are
Speaker 23: not reimbursing me anymore.
Speaker 7: My final no, no, no, no.
Speaker 5: Wait a minute, wait a minute.
Speaker 10: They can only offset if you refuse to return company property.
Speaker 10: Now that they might be a little they might be
Speaker 10: off base here, man, but you have to you have
Speaker 10: to do me a favor. How exactly how many T shirts,
Speaker 10: sweatshirts or whatever?
Speaker 7: Just tell me.
Speaker 12: Four T shirts and one zip up city?
Speaker 5: Okay, what did they take off?
Speaker 7: For those?
Speaker 14: Um Black Friday is coming And for the adults in
Speaker 14: your life who love the coolest toys, well there's something
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Speaker 14: cocktail maker that automatically makes more than sixty seasonal and
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Speaker 14: push of a button. And right now, Bartisian is having
Speaker 14: a huge sight wide sale. You can get one hundred
Speaker 14: dollars off any cocktail maker or cocktail maker bundle when
Speaker 14: you spend four hundred dollars or more so, if the
Speaker 14: cocktail lover in your life has been good this year
Speaker 14: or the right kind of bad, get them Bartisian at
Speaker 14: the push of a button, make Bark quality Cosmopolitans, Martini's, Manhattan's,
Speaker 14: and more, all in just thirty seconds, all for a
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Speaker 12: I need to say that.
Speaker 10: No, let's just say a number. What's the hell's the difference?
Speaker 10: You just called telling us they have great they have
Speaker 10: bad deals for consumers and all the other stuff. Well,
Speaker 10: you're not going to tell me how much they're they're
Speaker 10: withholding for your T shirts?
Speaker 12: Roughly two hundred dollars wow?
Speaker 5: For for four T shirts and a hoodie?
Speaker 23: Yes, correct, Wow, I'm apart is a card that we
Speaker 23: would have a customer scan to leave me? As Gilbert,
Speaker 23: a technician of primas a review on Google directly, it's
Speaker 23: called a popocard's that.
Speaker 5: Is really hold on, man, that is really weird.
Speaker 12: Yeah, very much so and so Gilbert.
Speaker 10: I think I think you'd have a good argument with
Speaker 10: the State Labor Board man or the State wage in
Speaker 10: our commission.
Speaker 1: I'd be curious what the manual says, like, are those
Speaker 1: T shirts? Did you clean them yourself? Or did they
Speaker 1: actually have a service at it them?
Speaker 9: No?
Speaker 12: I do my own laundry.
Speaker 1: That's outrageous, totally outrageous, outrageous.
Speaker 5: Man, let's call over to this company.
Speaker 10: It's outrageous, Gilbert, I think you have a legitimate gripe.
Speaker 2: Man.
Speaker 23: Yeah, I mean here so as a matter of fact, Tom,
Speaker 23: let me read you. Let me read you a text
Speaker 23: message okay that me and the owner's wife shared this morning.
Speaker 16: Okay.
Speaker 12: It says your final check paycheck.
Speaker 23: Will be available on Friday, as it includes an itemized
Speaker 23: breakdown of any necessary deductions as outlined in our company handbook,
Speaker 23: which everyone acknowledges and at onboarding. Uniforms and equipment must
Speaker 23: be returned immediately upon separation from the company. We attempted
Speaker 23: to reach you multiple times regarding this, but unfortunately we
Speaker 23: did not receive a response. Therefore, in line with our protocol,
Speaker 23: I have deducted any damaged items or any items as
Speaker 23: damaged from your final paycheck. You have been removed from
Speaker 23: Primos and there will be no further reimbursements. You may
Speaker 23: choose to keep any items in your position.
Speaker 5: Or you may labor boards.
Speaker 12: Welcome to your labor board.
Speaker 5: Labor Boards late.
Speaker 10: Hours going to determine they really will investigate this man.
Speaker 7: Huh, I gotta take a break. Here's the money.
Speaker 5: Please hang on, we got more coming right up.
Speaker 10: Hang on, go with a sure thing Denver's Best Roofer
Speaker 10: Excel Roofing dot com. You don't pay a cent until
Speaker 10: you're content. Time for an insurance check up free, no obligation.
Speaker 10: In comparison, call Compass Insurance paying too much your coverage
Speaker 10: at dozens of insurance companies find out now three oh
Speaker 10: three seven to seven to one help. You'll think you're
Speaker 10: his own week customer when you choose Frank durand the
Speaker 10: real estate Man dot com to list your home with
Speaker 10: Remax Alliance three oh three nine two zero sixteen twenty
Speaker 10: two by Tom Martino, your Troubleshooter three oh three seven
Speaker 10: one three talk three oh three seven one three eight
Speaker 10: two five five. Oh goodness, let's go to the phones
Speaker 10: and uh see what we can do for you. So, uh,
Speaker 10: we're gonna send Primo to wage an hour and get
Speaker 10: somebody to work on it.
Speaker 5: Who wants to work on it? D you want to
Speaker 5: be happy to help Deputy.
Speaker 10: Deal take this one, Gilberto, so he'll be in touch
Speaker 10: with you and uh and he's gonna look into the
Speaker 10: uh the offsetting rules. Okay, I think they exaggerated a bit,
Speaker 10: but also wage an hour. Make sure at Kichina get
Speaker 10: all his information for Deputy d. Let's go to Monty. Hey, Monty,
Speaker 10: you're not the one. You're not the one that texts
Speaker 10: me all the time, right.
Speaker 16: The one and only are you?
Speaker 7: Really?
Speaker 10: You're the one that always puts Mark down? Be honest
Speaker 10: about it.
Speaker 17: Absolutely, the biggest, I feel, the biggest liberal ever Mark.
Speaker 7: Can I still help him? Please? Can I still? We'll shay,
Speaker 7: we'll shave. What's going on?
Speaker 28: Man?
Speaker 7: Seriously? What's going on?
Speaker 16: But Jack hemp? Or do we built out of?
Speaker 13: Uh?
Speaker 17: Do we build out?
Speaker 16: But anyway?
Speaker 9: Uh?
Speaker 16: Yeah, I've got a.
Speaker 27: Situation where dealing with a property manager, I get Section eight,
Speaker 27: hunt and what going on? We do our re certification
Speaker 27: every year. Mine was doing August.
Speaker 7: Now I know why you're liberal?
Speaker 1: By the way, Uh, I'll tell you what. See Tom,
Speaker 1: I didn't say a damn word, but I did say
Speaker 1: something to Dragon the minute he said that.
Speaker 7: No, I'm just kidding Monty.
Speaker 10: So you get no, Siriah, so you get Section eight,
Speaker 10: hud tell me what's going on?
Speaker 27: So anyway, we do our recertification once a year of
Speaker 27: mine is due on the first of August, which is
Speaker 27: my birthday every year. So they made a mistake. They
Speaker 27: go through rotations of property managers couldn't get mine done
Speaker 27: even though I kept contacting.
Speaker 16: Them, kept going up there fill out paperwork.
Speaker 27: So they basically just told me just hold tight until
Speaker 27: we can get to you. So this past October I
Speaker 27: was able to do my recertification with the regional manager,
Speaker 27: the regional managers of Bail Property.
Speaker 16: What happened after that is that we sit down and
Speaker 16: it was.
Speaker 27: Pretty lengthy because those recertifications usually go for.
Speaker 16: About forty five minutes. My employment went well over, you know,
Speaker 16: an hour and a half hour, fifteen minutes.
Speaker 7: And when did you finally get recertified?
Speaker 16: It was October to twenty four.
Speaker 5: Okay, got it.
Speaker 27: So so we had a new rent rate which was
Speaker 27: supposed to well there's a lot of backstory, but let
Speaker 27: me just stay focused. My new rent rate was scheduled
Speaker 27: to kick in on January first.
Speaker 16: My previous rent rate was.
Speaker 27: Twenty five dollars and the new rent rate starting in
Speaker 27: December the first is.
Speaker 16: So I thought, okay, that's interesting.
Speaker 27: I said, let's go over the facts again, because dealing
Speaker 27: with this company, they are a little shady. So I
Speaker 27: actually on three occasions, let's do the math. I said,
Speaker 27: she what we're looking at here is that when we
Speaker 27: start to do recientification, we give you a under sixty
Speaker 27: seven dollars credit, which is not which is pretty common
Speaker 27: when you do recertifications. So they want you to come
Speaker 27: in get to get it off their desks.
Speaker 16: And then what we were doing for November.
Speaker 27: Is subtract that dollars for the one sixty seven carol
Speaker 27: the December you pay the fifty dollars rent in December
Speaker 27: to one and then.
Speaker 16: We just gone from there.
Speaker 27: So I said, okay, could you do the numbers on
Speaker 27: a calculator just to be sure. We did that three times.
Speaker 27: So as we exit, I said, I need copies of
Speaker 27: all my paperworkers, like they know that anything I signed
Speaker 27: any copies? So she said share once you weigh on
Speaker 27: the lobby, Lindy Goemnty.
Speaker 7: May I ask something.
Speaker 10: You have a little gap here from August to October.
Speaker 10: What happened for August, September and October. Since you got
Speaker 10: recertified at the end of October, what happened for those
Speaker 10: three months?
Speaker 27: Oh it was they were having problems and which they
Speaker 27: still do.
Speaker 7: Keep it am out.
Speaker 10: What I'm asking you is what I'm asking you is
Speaker 10: very simply, this did section eight pay their share for
Speaker 10: those three months.
Speaker 27: Absolutely, and everything is said. They have a portal in
Speaker 27: which I pay my rent on and so the portal
Speaker 27: shows you the details of each month, what's owed and
Speaker 27: what's paid.
Speaker 10: I get it, and you pay. And let me get
Speaker 10: this straight. You paid twenty five percent.
Speaker 16: No, I paid twenty five.
Speaker 1: He did pay twenty five bucks a month. Now it's
Speaker 1: one ninety two, is that correct?
Speaker 5: Monty Pretta the new rate, and he's.
Speaker 1: Saying it's crazy because it went up.
Speaker 5: What is that?
Speaker 1: I mean it went up eight times basically. So you
Speaker 1: told them to do the math, use a calculator. And
Speaker 1: what happened?
Speaker 27: Well, once she told me had under seaty seven dollars
Speaker 27: credit on three seven times. I told her she did
Speaker 27: on the capit she goes, what it is with the
Speaker 27: one seaton seven dollars credit? Don't bimber rent will still
Speaker 27: be twenty five? Will deduct twenty five from sixty seven?
Speaker 7: I get it.
Speaker 5: Yeah, Please don't go through it all. Just tell us
Speaker 5: what went wrong?
Speaker 16: Okay? So I said, okay. So we went to it
Speaker 16: with lobby. I said, let's cause there was a lot
Speaker 16: of paperwork.
Speaker 10: I think we're can you can you just can we
Speaker 10: just not hear all of the movements and stuff and
Speaker 10: just the problem.
Speaker 27: Okay, So here's the problem. After I got my paperwork,
Speaker 27: she explained the situation to me.
Speaker 10: Again, I need to know the problem, Mante. I don't
Speaker 10: need to know the process. I need you to go
Speaker 10: right to the problem.
Speaker 16: Well, here's the problem.
Speaker 27: I went to the portal and the portal is totally different.
Speaker 10: Now, okay, so the portal, the portal does not reflect
Speaker 10: the figures she gave you.
Speaker 16: And told me, yes, and what I have, So how.
Speaker 10: Would you Here's what I want to know, and I'm
Speaker 10: not disputing that. What does the portal say you owe?
Speaker 16: The portal says that I owe this month twenty yeah,
Speaker 16: and then next month.
Speaker 10: Now here's all I need to know. And I don't
Speaker 10: want to go through the math again. But what's the
Speaker 10: difference between what the portal says you owe and what
Speaker 10: you would pay if her figures were correct? What's the
Speaker 10: difference in actual dollars?
Speaker 27: Well, it would have been twenty five this month and
Speaker 27: it would have been fifty next month because I had
Speaker 27: one hundred and sixty seven dollars of credit?
Speaker 5: Got it? What did they do with your credit?
Speaker 27: They took the credit and they've made they started my
Speaker 27: rent increase in November instead of December.
Speaker 5: Okay, why did they do that?
Speaker 27: I don't know, because I know through hud is that
Speaker 27: they give you they have to give you thirty days
Speaker 27: after recertification for your new rent rate to start.
Speaker 16: And that gave me only a days, even though she
Speaker 16: told me in the meeting, had but after.
Speaker 10: Your recertification, hold on after your recertification date or the
Speaker 10: actual recertification, because you were supposedly supposed to be recertified
Speaker 10: August first, right, so that would have given him more
Speaker 10: than thirty.
Speaker 7: Days to make this easy.
Speaker 1: Though, Tom, you know what I think we do is
Speaker 1: put Deputy Scott my god, he's a bean counter by trade.
Speaker 1: It's all math, no matter what, this is going to
Speaker 1: come down to, good math or bad math.
Speaker 17: Right.
Speaker 5: Yeah, But Monty, what I'm saying is no.
Speaker 7: Here, Here's really here is really what.
Speaker 5: It comes down to.
Speaker 10: Truly, were they authorized to make that rent increase when
Speaker 10: they did? That's all it comes down to.
Speaker 16: Increase?
Speaker 10: But November December, No for November. Did they do that
Speaker 10: correctly or not? If they did it correctly, and you're
Speaker 10: going to owe more than you thought if they did
Speaker 10: it incorrectly, then they should have extended it until December, right, Okay,
Speaker 10: so let's just let's just confine it.
Speaker 7: I don't want to make it complicated.
Speaker 10: I don't want to make it complicated whether you had
Speaker 10: credit or not.
Speaker 7: You still have the credit.
Speaker 10: It's just that they ate it up with your with
Speaker 10: a rent increase, and you're saying they implemented the rent
Speaker 10: increase thirty days.
Speaker 14: Early Black Friday is coming. And for the adults in
Speaker 14: your life who love the coolest toys, well.
Speaker 18: There's something for them this year too.
Speaker 14: Bartisian is the premiere craft cocktail maker that automatically makes
Speaker 14: more than sixty seasonal and classic cocktails each and under
Speaker 14: thirty seconds at the push of a button. And right now,
Speaker 14: Bartisian is having a huge sight wide sale. You can
Speaker 14: get one hundred dollars off any cocktail maker or cocktail
Speaker 14: maker bundle when you spend four hundred dollars or more. So,
Speaker 14: if the cocktail lover in your life has been good
Speaker 14: this year or the right kind of bad, get them Bartisian,
Speaker 14: at the push of a button, make Bark quality Cosmopolitans, Martini's, Manhattan's,
Speaker 14: and more all in just thirty seconds, all for a
Speaker 14: hundred off. Amazing toys aren't just for kids. Hundred off
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Speaker 10: Okay, I got you, Bro, I got you. So if
Speaker 10: they did, then we should have it corrected. And I
Speaker 10: do agree that they that Deputy Dollar is the one
Speaker 10: to do this or to check it out. So basically, Hud,
Speaker 10: upon his certification, he got a rent increase that he
Speaker 10: said was early that costs him more money than he thought.
Speaker 10: We don't have to complicate it beyond that three h
Speaker 10: three seven months?
Speaker 7: No what what? What?
Speaker 9: Oh?
Speaker 16: Now the riding crease is fine. It just happened a
Speaker 16: month early.
Speaker 7: But I said that three times. Monty.
Speaker 10: Do you see listen, Bro, you gotta listen. You can't
Speaker 10: be Joe Biden. Now, you can't be common Harris. You
Speaker 10: gotta listen.
Speaker 7: You gotta listen like a Republican.
Speaker 12: How much?
Speaker 5: Hey, Monty, I'm just kidding you.
Speaker 10: Just forget it, doc, I mean, really, let's not complicate
Speaker 10: this thing. They made a rent increase thirty days early,
Speaker 10: and he's paying more than he expected after recertification period.
Speaker 5: Hold on you, you can't that.
Speaker 1: They did you hear him when he said that they
Speaker 1: charged him the the new amount early.
Speaker 10: Shut up, Mark, No, I'm gonna get honest to god.
Speaker 10: Mark is kissing me off lately.
Speaker 5: Okay, we got more coming up.
Speaker 10: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 10: dot com.
Speaker 7: You don't pay a cent until you're content.
Speaker 10: Time for an insurance check up free, no obligation in comparison,
Speaker 10: call Compass Insurance. Pay too much your coverage at dozens
Speaker 10: of insurance companies find out now three all three seven
Speaker 10: to seven to one.
Speaker 7: Help.
Speaker 10: You'll think you're his only customer when you choose Frank
Speaker 10: durand the real estate Man dot com to list your
Speaker 10: home with Remax Alliance three all three nine two zero
Speaker 10: sixteen twenty two.
Speaker 7: Welcome to the show. Now listen to this one. You ready?
Speaker 7: You ready?
Speaker 17: Mark?
Speaker 10: Listen to this one? Yes, I got the hyundaid dealer
Speaker 10: got back to me. Yes, so I said, Would a
Speaker 10: battery cause all that trouble?
Speaker 7: Why is she having a limp mode?
Speaker 10: Why were the engine lights going on right after a
Speaker 10: major repair from this collision center yep, and from the
Speaker 10: same dealer, and they were so kind. Of course, they
Speaker 10: took it in and I got an email they got
Speaker 10: it in right away. That was amazing. We just got
Speaker 10: a toe in there and they said, we found the
Speaker 10: problem on the ilantra. I apologize for the inconvenience having
Speaker 10: a toad in. Of course, everything's covered under warranty. We
Speaker 10: found the problem. Looks like like a rabbit climbed into
Speaker 10: the engine compartment to stay warm and decided to.
Speaker 7: Snack on a couple of wires.
Speaker 18: Wow.
Speaker 10: As evidenced by his carcass, this happens periodically. It is
Speaker 10: an easy repair, and we did it.
Speaker 7: It's ready to go home.
Speaker 5: Wow.
Speaker 7: Sense of testing.
Speaker 10: We're here till five pm and back at eight am.
Speaker 10: I apologize for the inconvenience.
Speaker 1: Remember we used we used to get calls about rodent,
Speaker 1: s eat and wires all the time. I haven't had well,
Speaker 1: it wasn't it wasn't my house, no, no, no, I just everywhere.
Speaker 10: But it was two months at the at the dealership.
Speaker 10: So wow, that's where it happened. Was at the dealership,
Speaker 10: not your house, at the collision center. Yeah.
Speaker 7: Wow, they they should.
Speaker 5: Wow, I really appreciate them.
Speaker 7: I do.
Speaker 10: I mean, they got right on it. But I probably
Speaker 10: bought a battery for no reason. Let me ask you,
Speaker 10: when you buy a car at a dealer, you know,
Speaker 10: like the like the Hyundai's you bought them mark, is
Speaker 10: that battery gonna be bad?
Speaker 7: Is it good?
Speaker 5: Because the winner's coming for me to put a new
Speaker 5: one in after three years?
Speaker 1: Anyway, if if that was not the problem, which has
Speaker 1: now been determined, I would not buy a new battery
Speaker 1: right now.
Speaker 7: You wouldn't.
Speaker 5: No, I can't return a battery though, can I?
Speaker 7: I can't.
Speaker 1: Uh did you give him a core? Has it already
Speaker 1: been installed? Or did you go buy? No, it's not installed,
Speaker 1: but I have it.
Speaker 7: I just don't know. Buy it at advanced?
Speaker 5: I think yes, they will take it back, but I
Speaker 5: wonder so Okay, so the whole problem was that probably
Speaker 5: the wire.
Speaker 10: But but guys, uh, my YouTube Barns and anyone else
Speaker 10: listening is three years about it on a factory uh
Speaker 10: installed battery or what?
Speaker 1: You never replaced a battery on any of my hondais
Speaker 1: And you know we're talking like ten different ones ever, but.
Speaker 5: You only keep them three? You only keep him three
Speaker 5: years Mark. Well that's true, true, yeah, so yeah, so people,
Speaker 5: what do you think? Let's ask Kevin.
Speaker 10: Get uncle Kevin on Bill, go ahead, what's going on
Speaker 10: with you?
Speaker 14: Bro?
Speaker 7: What's going on?
Speaker 14: Black Friday is coming? And for the adults in your
Speaker 14: life who love the coolest toys, well there's something for
Speaker 14: them this year too. Bartisian is the premiere craft cocktail
Speaker 14: maker that automatically makes more than sixty seasonal and classic
Speaker 14: cocktails each and under thirty seconds at the push of
Speaker 14: a button. And right now, Bartisian is having a huge
Speaker 14: sight wide sale. You can get one hundred dollars off
Speaker 14: any cocktail maker or cocktail maker bundle when you spend
Speaker 14: four hundred dollars or more so, if the cocktail lover
Speaker 14: in your life has been good this year or the
Speaker 14: right kind of bad, get them Bartisian at the push
Speaker 14: of a button, make Bark quality Cosmopolitans, Martini's, Manhattan's, and more,
Speaker 14: all in just thirty seconds, all for a hundred off.
Speaker 14: Amazing toys aren't just for kids. Get one hundred off
Speaker 14: of cocktail maker when you spend four hundred. Through Cyber Monday,
Speaker 14: visit Martisian dot com slash cocktail. That's b A R
Speaker 14: T E s I A N dot com slash cocktail.
Speaker 7: A Hi Tom, Hey Bill? What's happening?
Speaker 22: Yeah, just need some help with metro district questions. I
Speaker 22: live in Franktown in uh the Buckhill metro District one
Speaker 22: and two and.
Speaker 7: What wha wait?
Speaker 8: Wait?
Speaker 5: What is the metro district for in Franktown?
Speaker 7: For mark? Do you know what is it for?
Speaker 21: Is it? A?
Speaker 9: Is it?
Speaker 7: But but wait? But it's a metro district for what?
Speaker 7: For fire protection? For for what?
Speaker 22: I believe it for a new community like the developed
Speaker 22: here built roads has a water enterprise.
Speaker 7: Okay, got it?
Speaker 10: Okay, so it's so the developer did the metro district
Speaker 10: and it was approved.
Speaker 1: Yeah, so we had on our corner out there, Tom,
Speaker 1: you can picture eighty three and eighty six where the
Speaker 1: old stage coach was and that barn company whatever. So
Speaker 1: they actually are building, in fact, probably half or not
Speaker 1: more is done some new homes right there basically on
Speaker 1: the corner, not quite on the corner a little south
Speaker 1: of it, but that's probably why that was formed because
Speaker 1: they're brand new I think ten to fifteen homes.
Speaker 10: Well, okay, so what's going on with the metro district.
Speaker 10: What's going on? What's your problem with it?
Speaker 16: Bill, Well, I.
Speaker 22: Feel like there's a lot of conflict with a developer
Speaker 22: and basically, to describe in a quick way, he acts
Speaker 22: like a czar, and basically the Yeah, there's a design
Speaker 22: review committee that you have to put in for landscaping,
Speaker 22: and you have some neighbors that get approved other neighbors.
Speaker 10: But those those are bill, Bill, those are covenants, though
Speaker 10: I don't believe they're they're the metro district.
Speaker 5: Metro districts don't get involved with what area are you in?
Speaker 5: By the way, where is it?
Speaker 22: Well, it's a little, it's right where you were saying,
Speaker 22: but it's a little.
Speaker 5: Where is it the new gated community? Or no, what's
Speaker 5: what's the name of the community?
Speaker 22: Fox Hill?
Speaker 16: Bill?
Speaker 7: Fox Hill?
Speaker 29: Yeah, Hey, Bill, I was moved into a new community
Speaker 29: as well. And the builder basically is the hoa until
Speaker 29: twenty five percent of the homes are sold and.
Speaker 10: Then actually actually hold on, bro hold on, doctor, It's
Speaker 10: it's the developer, not the building.
Speaker 7: I mean the developer until and then it depends hold on.
Speaker 10: It depends on the local requirements. Sometimes it can be
Speaker 10: as much as seventy five percent.
Speaker 7: So, But but they do have a right.
Speaker 10: They do have a right to enforce covenants, as DACA
Speaker 10: is saying, and they can and then after they get off,
Speaker 10: then then the homeowners take it over. But this has
Speaker 10: nothing to do with the metro district. I think you're
Speaker 10: confusing things.
Speaker 1: Are you in that neighborhood or are you across the
Speaker 1: street kind of by yourself.
Speaker 16: No, I'm in the neighborhood that.
Speaker 7: New neighbor mark covenance.
Speaker 22: Of about one hundred homes.
Speaker 5: Okay, go ahead, Tom, It's not what I was thinking of.
Speaker 10: It's part of covenance bill. It's part of your covenant
Speaker 10: that you agreed to when you moved in. Now, if
Speaker 10: you think the guy is unfairly enforcing the covenants, that's
Speaker 10: one thing. But they have a right to enforce them.
Speaker 10: Tell me the exact issue real quick, because I got
Speaker 10: to take a break. What's the exact issue.
Speaker 22: Well, that's what it is unfair?
Speaker 10: Uh, apply, do you have actual hold on I'll come
Speaker 10: back to you. I need to know the exact issue
Speaker 10: that is unfair. In other words, you want to put
Speaker 10: these bushes in and.
Speaker 7: They wouldn't let you.
Speaker 10: But the neighbor has the same exact bushes. I need
Speaker 10: to know the issue, not your opinion. We got more
Speaker 10: coming right up. Go with a sure thing Denver's Best
Speaker 10: roofer Excel Roofing dot com. You don't pay a cent
Speaker 10: until you're content. Time for an insurance checkup free, no obligation.
Speaker 10: In comparison, call Compass Insurance paying too much your coverage
Speaker 10: at dozens of insurance companies find out now three oh
Speaker 10: three seven to seven to one help. You'll think you're
Speaker 10: his only customer when you choose Frank durand the real
Speaker 10: estate Man dot com to list your home with Remax
Speaker 10: Alliance three oh three nine two zero sixteen twenty two
Speaker 10: was special for at least the rest of the day.
Speaker 10: If somebody calls, come on, let's have some fun.
Speaker 6: Let's let's have to be let's do yes.
Speaker 7: It doesn't have to be good good.
Speaker 6: Our current special is fifty off a window and four
Speaker 6: to fifty off a door. But if somebody calls and
Speaker 6: says they heard us on the Tom Martinez Show for
Speaker 6: the next week, I'll do it up to two hundred
Speaker 6: off a window and five hundred off of door.
Speaker 10: Holy crap, hold on, I'm gonna write that down. So
Speaker 10: for the next week. It's five hundred off what.
Speaker 6: Per door and two hundred off per window?
Speaker 7: Oh wow, I'm putting it down.
Speaker 5: Do you have any windows that happen to be two
Speaker 5: hundred dollars?
Speaker 11: I do not.
Speaker 7: What does that mean?
Speaker 6: Marc asked if they're if they're If I hady windows
Speaker 6: that were two hundred dollars, I think he's looking for
Speaker 6: some freebi's here.
Speaker 7: There's no two hundred dollars windows ever.
Speaker 10: Okay, now, now if you if you do this, it's
Speaker 10: till when they'll look till the end of the week.
Speaker 6: Till next wednesday. I'll do it one full.
Speaker 10: Week till next wednesday. Okay, I'm writing it down. Five
Speaker 10: hundred dollars per door, two hundred dollars per window.
Speaker 8: Yep.
Speaker 10: And that's a great deal. And it's until next wednesday.
Speaker 10: So people, if you want that, it's Gravinas. Now here's
Speaker 10: the number three oh three four seven two eighty four
Speaker 10: sixty two three oh three four seven to two eighty
Speaker 10: four sixty two nine fifty West Evans.
Speaker 7: You have a showroom there by the way.
Speaker 6: Yeah, we have a beautiful showroom. We have a lot
Speaker 6: on display there.
Speaker 7: Yeah.
Speaker 10: I've not been out to that location, and uh, people
Speaker 10: can just drop by to at nine to fifty West Evans.
Speaker 7: What are your hours out there?
Speaker 6: So Monday through Thursday we're open seven thirty to four thirty,
Speaker 6: Friday from seven thirty to four, and then Saturday we're
Speaker 6: open from ten to one.
Speaker 10: Oh, that's pretty cool. Well, thank you for being here.
Speaker 10: We certainly appreciate it.
Speaker 7: Nick.
Speaker 10: Now we're going to take that issue with the covetance
Speaker 10: with that guy in the subdivision tomorrow along with any
Speaker 10: other callers.
Speaker 7: So here's what I want to tell you.
Speaker 10: Covenants are very controversial depending on who is enforcing them,
Speaker 10: but as long as they're enforcing them accurately, you've agreed
Speaker 10: to it.
Speaker 5: On closing, save all your problems for me.