Speaker 1: On one Taco, Orlando's Rock Station one O one one
Speaker 1: Double j r R. Final day of a Rock the
Speaker 1: Bank cash giveaways for this go around, Taco.
Speaker 2: It's bittersweet, sad to see it go, but happy. We
Speaker 2: had so many listeners here that won and prospered with
Speaker 2: a thousand bucks here on Jr.
Speaker 1: And you have thirteen more chances today to try to
Speaker 1: win if you haven't yet. And also you said bittersweet,
Speaker 1: the good part is, you know we do these cash
Speaker 1: giveaways pretty frequently. It will be another round before you
Speaker 1: know it. Oh yeah, but participate today. You think about
Speaker 1: grabbing a thousand bucks to go into the weekend, you
Speaker 1: be macking first. One happens right around nine to oh five. Right.
Speaker 1: Any of us who have ever had the pleasant experience
Speaker 1: of trying to call a customer support line, no, A
Speaker 1: lot of times that doesn't always go like you might
Speaker 1: like it.
Speaker 2: Too, told you I dealt with it yesterday and I
Speaker 2: have to do it every month with my wife's car payment.
Speaker 2: And I'm like, let me just set this up online.
Speaker 2: Oh I did that, and guess what, they screwed it up.
Speaker 2: They've never been able to get it right now for
Speaker 2: how many years? Yeah, just months. It used to be
Speaker 2: good and then I don't know what happened. I think
Speaker 2: it was the bird flow in the cost bags or something.
Speaker 1: Culett Packard HP. Yeah, this week has rolled something out
Speaker 1: for their customers in the UK, Ireland, France, Germany and Italy,
Speaker 1: and it's anticipated additional countries will be receiving this treatment
Speaker 1: very soon. When you call their customer support in those countries,
Speaker 1: they are immediately making you wait for fifteen minutes. Oh,
Speaker 1: there's a fifteen minute waiting time minimum right out of
Speaker 1: the gate. They are kind enough though to come on
Speaker 1: and alert you that there are other ways to quote
Speaker 1: quickly resolve your issue with our website support. Yeah, we
Speaker 1: know that I can't go to the website because it's
Speaker 1: my computers down. That's why I'm calling you. Yes, So
Speaker 1: now I'm stuck. What do you want to do?
Speaker 2: Go to a library, we have a community computer. No there,
Speaker 2: you go watch their stocks HP.
Speaker 1: So I can only imagine if you're in one of
Speaker 1: those countries this week and you got that experience, and
Speaker 1: you finally wait and you finally get someone on the horn,
Speaker 1: and then it's somebody who you can't understand on top
Speaker 1: of it all, Oh.
Speaker 2: Cause you know it's gonna be you know what. I
Speaker 2: don't even like talking about customer support. Remember I got
Speaker 2: in trouble because now you said AI controls it, because
Speaker 2: I said, give me an m FN customer service and
Speaker 2: the AI recognizes that I'm cussing at them and says please.
Speaker 2: I think this is please watch the way you speak,
Speaker 2: or something like that. I'm thinking I'd pay you guys
Speaker 2: money to sit here for an hour trying to talk
Speaker 2: to somebody.
Speaker 1: I get to tell you.
Speaker 2: With HP, I'm just saying, in general, I forget which
Speaker 2: customer or which which customer service joint this was.
Speaker 1: I got to tell you, though, what if I had
Speaker 1: to pick the lesser of two evils, dealing with somebody
Speaker 1: who's clearly offshore and sticking to a script and will
Speaker 1: not deviate from it, or you can't and you can't
Speaker 1: understand them, or an AI, I'd probably rather try my
Speaker 1: luck with the AI, because I'm just gonna blow a
Speaker 1: gasket with the other route. I mean, I have, I
Speaker 1: have the track record to prove it.
Speaker 2: I thought you were going to say, well, you blow
Speaker 2: a gasket with a lot of stuff. I know I do,
Speaker 2: so I thought you were gonna say, you'd rather deal
Speaker 2: with the little compared to the offshore. Can't understand you'd
Speaker 2: rather deal with the computer one in the bottom right
Speaker 2: where it says, Hi, I'm Alice from so and so.
Speaker 1: Well, no, no, I think I'd rather deal with that. Now.
Speaker 1: Well that there's that. But my wife actually has an
Speaker 1: AI customer service representative the other day for something she
Speaker 1: had to deal with. Then it worked great, Yeah, worked great.
Speaker 2: It's great until they cut our heads off and then
Speaker 2: you know, crap oil down our throat or whatever's in
Speaker 2: all the robots.
Speaker 1: We'll be with you as soon as we can. Please
Speaker 1: go to our customer support online. I really I don't it.
Speaker 2: After yesterday's experience and so many other experiences with customer service,
Speaker 2: I'm like, but to have an AI thing tell me
Speaker 2: that I can't say m eff or to watch my tone.
Speaker 2: It was something so demeaning, and I'm like, now I'm
Speaker 2: gonna mention I'm coming down to bomb the building. Hey
Speaker 2: you know, And it's like, dude, I didn't you drove
Speaker 2: us to this.
Speaker 1: Amanda Zavitz is a sociology professor at Western University. She's
Speaker 1: a Canadian. She sounds interesting. She's a Canadian professor slash.
Speaker 1: She's running for a political office. Well, she was running
Speaker 1: for political office. What happened until some audio surfaced of
Speaker 1: her from a few years ago. She is a very
Speaker 1: forward thinking, white female professor, you know, very elite.
Speaker 2: Oh yeah, wait, now she didn't have it. Wasn't audio
Speaker 2: of her going off on customer service, was it?
Speaker 1: No, I'm onto the next story. No no, not that
Speaker 1: I understand. I think what her intention might have been here,
Speaker 1: but the way it comes off, in the way it's
Speaker 1: really let me just play it for you.
Speaker 3: What she said, My secret is that I want to
Speaker 3: be a black woman. I want to be an expert
Speaker 3: in inequality with lived experiences of poverty and living in
Speaker 3: addiction and alcoholism. I want to be able to share
Speaker 3: my ideas without the barrier of looking the way that
Speaker 3: I do.
Speaker 1: She wishes that she was a black woman so she
Speaker 1: could experience the life, she implies, the typical life of
Speaker 1: a black woman with alcoholism and addiction and poverty and poverty, which,
Speaker 1: of course is a huge problem, but it's a huge
Speaker 1: problem across the board for lots of people, for every race.
Speaker 1: She's implying that just because you're black, Oh, all of
Speaker 1: a sudden you're you know, and that's how it came
Speaker 1: across and there's anymore. She's like, yeah, sorry about that.
Speaker 2: I'm going to back out of office. Is she related
Speaker 2: to the old Did they used to run things up
Speaker 2: the Canadian one?
Speaker 1: Rob oh the forge? Yeah? No, okay, I wasn't sure.
Speaker 1: One of them is dead. The other one's still doing
Speaker 1: his thing there.
Speaker 2: Yeah, the one that was the epic, I mean, the
Speaker 2: best of the best of the one that died.
Speaker 1: Yeah, he was.
Speaker 2: He was a gold It was a gold mine for
Speaker 2: news stories.
Speaker 1: So you know all this sub freezing weather that a
Speaker 1: good chunk of the country is experiencing right now. Yeah,
Speaker 1: some places, you know, down at or below zero. Uh,
Speaker 1: Michigan was in the deep freeze this week. Imagine being
Speaker 1: in a neighborhood where the temperatures have plummeted well below
Speaker 1: freezing and the water main in your neighborhood breaks. Oh no,
Speaker 1: there's an entire neighborhood that is encased in ice. What
Speaker 1: do you do everything, take a look on our face posts,
Speaker 1: do you get a jackhammer? What do you wait for spring?
Speaker 3: Oh?
Speaker 2: My god, because you said yesterday you said some places
Speaker 2: where there was a place that read sixty below.
Speaker 1: Wind chill, wind chill, wasteill. That was in North Dakota.
Speaker 2: I think you walk outside here and a wind chills
Speaker 2: like you know, oh, thirty eight and you're reber, you
Speaker 2: walk out to sixty below wind chill, or.
Speaker 1: Walk out in your car is in several thick feet
Speaker 1: thick of ice. Everything's frozen on this whole street in place. Sorry,
Speaker 1: I'm not coming in today. What do you mean You're
Speaker 1: not going well? I like to come in today. I'm
Speaker 1: in the Waterman neighborhood. Kick it out of my kick
Speaker 1: it out of my front door.
Speaker 2: Everybody be ready. This is one more reason insurance rates
Speaker 2: will go up. It's not fires, it's not hurricanes, it's
Speaker 2: not earthquakes, it's not flooding.
Speaker 1: All we have ice, giant ice cube.
Speaker 2: Maybe this is somebody sending a message to us about
Speaker 2: all the deportations. Ice ice Baby Vanilla.
Speaker 1: You are a deep thinker. This moran demand download the
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