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<v Speaker 1>On one Taco, Orlando's Rock Station one O one one

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<v Speaker 1>Double j r R. Final day of a Rock the

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<v Speaker 1>Bank cash giveaways for this go around, Taco.

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<v Speaker 2>It's bittersweet, sad to see it go, but happy. We

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<v Speaker 2>had so many listeners here that won and prospered with

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<v Speaker 2>a thousand bucks here on Jr.

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<v Speaker 1>And you have thirteen more chances today to try to

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<v Speaker 1>win if you haven't yet. And also you said bittersweet,

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<v Speaker 1>the good part is, you know we do these cash

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<v Speaker 1>giveaways pretty frequently. It will be another round before you

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<v Speaker 1>know it. Oh yeah, but participate today. You think about

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<v Speaker 1>grabbing a thousand bucks to go into the weekend, you

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<v Speaker 1>be macking first. One happens right around nine to oh five. Right.

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<v Speaker 1>Any of us who have ever had the pleasant experience

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<v Speaker 1>of trying to call a customer support line, no, A

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<v Speaker 1>lot of times that doesn't always go like you might

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<v Speaker 1>like it.

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<v Speaker 2>Too, told you I dealt with it yesterday and I

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<v Speaker 2>have to do it every month with my wife's car payment.

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<v Speaker 2>And I'm like, let me just set this up online.

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<v Speaker 2>Oh I did that, and guess what, they screwed it up.

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<v Speaker 2>They've never been able to get it right now for

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<v Speaker 2>how many years? Yeah, just months. It used to be

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<v Speaker 2>good and then I don't know what happened. I think

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<v Speaker 2>it was the bird flow in the cost bags or something.

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<v Speaker 1>Culett Packard HP. Yeah, this week has rolled something out

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<v Speaker 1>for their customers in the UK, Ireland, France, Germany and Italy,

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<v Speaker 1>and it's anticipated additional countries will be receiving this treatment

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<v Speaker 1>very soon. When you call their customer support in those countries,

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<v Speaker 1>they are immediately making you wait for fifteen minutes. Oh,

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<v Speaker 1>there's a fifteen minute waiting time minimum right out of

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<v Speaker 1>the gate. They are kind enough though to come on

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<v Speaker 1>and alert you that there are other ways to quote

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<v Speaker 1>quickly resolve your issue with our website support. Yeah, we

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<v Speaker 1>know that I can't go to the website because it's

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<v Speaker 1>my computers down. That's why I'm calling you. Yes, So

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<v Speaker 1>now I'm stuck. What do you want to do?

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<v Speaker 2>Go to a library, we have a community computer. No there,

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<v Speaker 2>you go watch their stocks HP.

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<v Speaker 1>So I can only imagine if you're in one of

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<v Speaker 1>those countries this week and you got that experience, and

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<v Speaker 1>you finally wait and you finally get someone on the horn,

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<v Speaker 1>and then it's somebody who you can't understand on top

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<v Speaker 1>of it all, Oh.

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<v Speaker 2>Cause you know it's gonna be you know what. I

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<v Speaker 2>don't even like talking about customer support. Remember I got

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<v Speaker 2>in trouble because now you said AI controls it, because

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<v Speaker 2>I said, give me an m FN customer service and

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<v Speaker 2>the AI recognizes that I'm cussing at them and says please.

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<v Speaker 2>I think this is please watch the way you speak,

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<v Speaker 2>or something like that. I'm thinking I'd pay you guys

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<v Speaker 2>money to sit here for an hour trying to talk

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<v Speaker 2>to somebody.

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<v Speaker 1>I get to tell you.

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<v Speaker 2>With HP, I'm just saying, in general, I forget which

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<v Speaker 2>customer or which which customer service joint this was.

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<v Speaker 1>I got to tell you, though, what if I had

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<v Speaker 1>to pick the lesser of two evils, dealing with somebody

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<v Speaker 1>who's clearly offshore and sticking to a script and will

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<v Speaker 1>not deviate from it, or you can't and you can't

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<v Speaker 1>understand them, or an AI, I'd probably rather try my

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<v Speaker 1>luck with the AI, because I'm just gonna blow a

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<v Speaker 1>gasket with the other route. I mean, I have, I

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<v Speaker 1>have the track record to prove it.

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<v Speaker 2>I thought you were going to say, well, you blow

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<v Speaker 2>a gasket with a lot of stuff. I know I do,

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<v Speaker 2>so I thought you were gonna say, you'd rather deal

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<v Speaker 2>with the little compared to the offshore. Can't understand you'd

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<v Speaker 2>rather deal with the computer one in the bottom right

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<v Speaker 2>where it says, Hi, I'm Alice from so and so.

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<v Speaker 1>Well, no, no, I think I'd rather deal with that. Now.

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<v Speaker 1>Well that there's that. But my wife actually has an

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<v Speaker 1>AI customer service representative the other day for something she

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<v Speaker 1>had to deal with. Then it worked great, Yeah, worked great.

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<v Speaker 2>It's great until they cut our heads off and then

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<v Speaker 2>you know, crap oil down our throat or whatever's in

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<v Speaker 2>all the robots.

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<v Speaker 1>We'll be with you as soon as we can. Please

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<v Speaker 1>go to our customer support online. I really I don't it.

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<v Speaker 2>After yesterday's experience and so many other experiences with customer service,

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<v Speaker 2>I'm like, but to have an AI thing tell me

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<v Speaker 2>that I can't say m eff or to watch my tone.

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<v Speaker 2>It was something so demeaning, and I'm like, now I'm

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<v Speaker 2>gonna mention I'm coming down to bomb the building. Hey

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<v Speaker 2>you know, And it's like, dude, I didn't you drove

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<v Speaker 2>us to this.

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<v Speaker 1>Amanda Zavitz is a sociology professor at Western University. She's

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<v Speaker 1>a Canadian. She sounds interesting. She's a Canadian professor slash.

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<v Speaker 1>She's running for a political office. Well, she was running

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<v Speaker 1>for political office. What happened until some audio surfaced of

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<v Speaker 1>her from a few years ago. She is a very

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<v Speaker 1>forward thinking, white female professor, you know, very elite.

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<v Speaker 2>Oh yeah, wait, now she didn't have it. Wasn't audio

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<v Speaker 2>of her going off on customer service, was it?

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<v Speaker 1>No, I'm onto the next story. No no, not that

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<v Speaker 1>I understand. I think what her intention might have been here,

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<v Speaker 1>but the way it comes off, in the way it's

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<v Speaker 1>really let me just play it for you.

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<v Speaker 3>What she said, My secret is that I want to

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<v Speaker 3>be a black woman. I want to be an expert

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<v Speaker 3>in inequality with lived experiences of poverty and living in

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<v Speaker 3>addiction and alcoholism. I want to be able to share

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<v Speaker 3>my ideas without the barrier of looking the way that

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<v Speaker 3>I do.

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<v Speaker 1>She wishes that she was a black woman so she

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<v Speaker 1>could experience the life, she implies, the typical life of

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<v Speaker 1>a black woman with alcoholism and addiction and poverty and poverty, which,

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<v Speaker 1>of course is a huge problem, but it's a huge

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<v Speaker 1>problem across the board for lots of people, for every race.

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<v Speaker 1>She's implying that just because you're black, Oh, all of

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<v Speaker 1>a sudden you're you know, and that's how it came

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<v Speaker 1>across and there's anymore. She's like, yeah, sorry about that.

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<v Speaker 2>I'm going to back out of office. Is she related

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<v Speaker 2>to the old Did they used to run things up

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<v Speaker 2>the Canadian one?

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<v Speaker 1>Rob oh the forge? Yeah? No, okay, I wasn't sure.

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<v Speaker 1>One of them is dead. The other one's still doing

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<v Speaker 1>his thing there.

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<v Speaker 2>Yeah, the one that was the epic, I mean, the

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<v Speaker 2>best of the best of the one that died.

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<v Speaker 1>Yeah, he was.

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<v Speaker 2>He was a gold It was a gold mine for

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<v Speaker 2>news stories.

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<v Speaker 1>So you know all this sub freezing weather that a

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<v Speaker 1>good chunk of the country is experiencing right now. Yeah,

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<v Speaker 1>some places, you know, down at or below zero. Uh,

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<v Speaker 1>Michigan was in the deep freeze this week. Imagine being

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<v Speaker 1>in a neighborhood where the temperatures have plummeted well below

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<v Speaker 1>freezing and the water main in your neighborhood breaks. Oh no,

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<v Speaker 1>there's an entire neighborhood that is encased in ice. What

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<v Speaker 1>do you do everything, take a look on our face posts,

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<v Speaker 1>do you get a jackhammer? What do you wait for spring?

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<v Speaker 3>Oh?

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<v Speaker 2>My god, because you said yesterday you said some places

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<v Speaker 2>where there was a place that read sixty below.

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<v Speaker 1>Wind chill, wind chill, wasteill. That was in North Dakota.

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<v Speaker 2>I think you walk outside here and a wind chills

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<v Speaker 2>like you know, oh, thirty eight and you're reber, you

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<v Speaker 2>walk out to sixty below wind chill, or.

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<v Speaker 1>Walk out in your car is in several thick feet

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<v Speaker 1>thick of ice. Everything's frozen on this whole street in place. Sorry,

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<v Speaker 1>I'm not coming in today. What do you mean You're

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<v Speaker 1>not going well? I like to come in today. I'm

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<v Speaker 1>in the Waterman neighborhood. Kick it out of my kick

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<v Speaker 1>it out of my front door.

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<v Speaker 2>Everybody be ready. This is one more reason insurance rates

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<v Speaker 2>will go up. It's not fires, it's not hurricanes, it's

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<v Speaker 2>not earthquakes, it's not flooding.

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<v Speaker 1>All we have ice, giant ice cube.

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<v Speaker 2>Maybe this is somebody sending a message to us about

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<v Speaker 2>all the deportations. Ice ice Baby Vanilla.

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<v Speaker 1>You are a deep thinker. This moran demand download the

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<v Speaker 1>iHeartRadio app