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Speaker 1: There isn't one team that does troubleshooting in an industrial

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control system. There are so many complex parts. There are

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literally thousands of people working at some of these large

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companies that I've worked at.

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Speaker 2: And welcome listeners to the Industrial Security Podcast. My name

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is Nate Nelson. I'm here with Andrew Ginter, the vice

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president of Industrial Security at Waterfall Security Solutions, who's going

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to introduce the subject and guest of our show today. Andrew,

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how are you.

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Speaker 3: I'm very well, Thank you, Nate. Our guest today is

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Doug Lease. He is a longtime security practitioner. He's the

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technical manager of Detection and Design at Enridge and Enridge,

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if you're not familiar, runs what I believe is the

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world's largest petrochemical or lawest petrochemical liquids pipeline and a

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very large network of natural gas pipelines as well. So

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we're talking oil and gas and our topic is staffing,

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is finding people who can work on cybersecurity in these environments.

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Speaker 2: Then, without further Ado, here's your conversation with Doug.

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Speaker 4: Hello, Doug, and welcome to the podcast. Before we get started,

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can I ask you to say a few words about

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yourself and your background and about the good work that

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you're doing at Enbreage.

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Speaker 1: Thanks for having me on this morning. Yeah, I've been

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actively involved in it and telecom for almost thirty years now.

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It's been a while, and because I've always been working

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out of Western Canada, I'm really acquainted with a number

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of different oil and gas operations and telecom providers and

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the rather adventurous things we had to do in Alberta

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twenty thirty years ago to get businesses to work. And

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over the last eighteen years or so, I've been actively

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involved in cybersecurity as my only job. But when I

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started doing this, there was no separate cybersecurity discipline. It

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was just part of being a system administrator. You also

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took care of the security of your systems. But like

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I said, being in Alberta, a number of my customers

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over the years are oil and gas or electrical producers,

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and currently I'm at a company called Enbridge, who are

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the second largest I believe, oil and gas pipeline company

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in North America. I don't represent the Enbridge here, but

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I'm very proud of the work that they do do

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and I'm well acquainted with the cybersecurity challenges that that

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company and another large oil and gas company that I

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worked for for five years before that, are facing every day.

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Speaker 4: Our topic is finding people, finding the right kind of

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people to do OT security for these big, important physical processes.

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At Enbridge, you've been doing this kind of recruiting. What

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does this mean who you're looking for?

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Speaker 1: Well, I think the first thing you're looking for is

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people that understand cybersecurity challenges. But the special fit here

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is that we're not you know, although we have a

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significant IT infrastructure to support the business itself, we're not

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a bank.

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Speaker 4: You know.

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Speaker 1: Our physical process are controlled by a lot of technology

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choices and every large you know, some people call them

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skata systems, some people call them dcs, some people just

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call it OT. But in the end, you're using a

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computer to manipulate electricity, to turn on big motors and

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compressors and valves, and you're also taking measurements from physical processes.

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You know, like previous place I worked at, they they

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extracted bitchumen from sand with you know, chemicals and heat,

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and you know, these are big processes the size of

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you know, giant buildings and all of that stuff's controlled

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by computers. So I'm always curious when we you know,

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when we're talking to somebody about cyber in the physical world, like,

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what do you know about OT? And you know, you're

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quite right, there's not very many people that even know

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what those terms like RTU and PLC mean. But I

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think there's even fewer that grasp it's controlling the something's

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the size of a jet engine sometimes and what if

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that's the wrong instruction, then what happens, Well, it blows apart.

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Grasping that physical part of it is a challenge, and

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we don't find too many people to walk in the

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door with that kind of skill, but it is something

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that you know, we've been working on as an industry.

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Really here in Calgary, we've been training for this for

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probably eight ten years, getting people very aware of these

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processes and what's going on. And occasionally somebody will put

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their hand up and say, find this very interesting and

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I'd want to learn more, and at that point you

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invest time in helping them learn. But a lot of

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it you can pick up just by reading and you know,

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watching you presentations from Ian l and a few others,

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so conceptually you get it. But I think the best

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fit is bring them out to the field and let

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them see firsthand, what's what's really going on.

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Speaker 4: It sounds like you're saying it doesn't matter who you recruit.

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Anybody you recruit, there's going to have to be some

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learning that goes on. It might be, you know, training,

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it might be on the job, so learning. Yes. Let

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me ask you though, if if you're going to train

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people on the job, what are you selecting for then

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if you're going to teach them what they already what

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they need to know.

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Speaker 1: I think one of the first things we we love

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for as people that are at least familiar with what

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is what is going on. So if somebody comes to

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interview you and they don't even understand the nature of

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your business and how OT fits into there, you know,

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it's a that's a problem. You know, Like I'm always

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looking for somebody that's going to be interested in doing

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some upfront research and taking some of that initiative on

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their own, and that's an indicator that their trainabull because

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everybody's agreeable in the interview, but you know, do they

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have a history or a habit of that I'm looking at.

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You know, We've had a number of people hired over

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the last few years where I'm working and I've sat

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in on a lot of the interviews, and one of

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the things we we do is even in the interview,

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we provide a like a pop quiz in a scenario

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and ask for the answer. And it's not really even

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where they whether they get the answer, it's the willingness

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to take that challenge on spur the moment and come

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up with something that appears there was some thought behind it.

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Even if it's the wrong path. That's not as important

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as are is somebody willing to think on their feet

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and you know, change their mindset immediately. Because in cybersecurity operations,

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everything's going along great and two minutes later you're in

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the middle of something. It happens that fast, and especially

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at the start of it, it's very unclear what you're

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in the middle of. It could be fairly benign or

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it could be very serious. And over the last twenty

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some years of incident response work.

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Speaker 4: I've.

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Speaker 1: I won't say I've seen it all, but I've seen

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a lot of different you know, gravity of situations. So,

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are is there head even capable of making that quick

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pivot and focus on the job.

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Speaker 2: So Andrew thoughts on Doug's process for finding the right

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kinds of people for industrial security jobs.

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Speaker 3: I don't hire a lot of technical people. I run

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a small, very small technical team at Waterfall, but you know,

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in the past, not so much cybersecurity, just general development.

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I mean I at one point led a large team

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thirty forty fifty people of technical people, a lot of

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whom were developing products. Actually some of it was security product,

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others of it was control system product. Product that you know,

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organizations like Enbridge used to automate their pipeline millions of

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lines of code. Very complicated. You know, I never figure

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out pop quiz wise what would be a useful a

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useful pop quiz. I could never wrap my head around that.

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I did something different, you know. I would ask people

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if they were interested in something, something technical, what was that?

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Could they explain to me what they've been doing that

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in that space? And they, you know, some of them

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would would look at me a little bit embarrassed. Yeah.

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I write games in my spare time. Really what kind

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of games? Well, you know, there's some graphics, there's some

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some you know, some simulation behind the scenes, it's multiplayer,

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there's communications involved on going. That's gold. I need all

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of those skills in my team, you know, or they

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might say, you know, I've been doing stuff with I

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don't know, audio editing.

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Speaker 4: You know.

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Speaker 3: In a sense, it didn't matter what they were doing.

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The field was so broad. What we needed was to

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find people who were interested in something, and they migrate

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sort of naturally within the organization to tasks to development

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tasks that involved the kind of thing they were interested in.

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Why is this useful because in my experience, you learn faster,

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you learn more thoroughly about things that you're interested in.

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So it's really useful to have something that you're interested in.

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That was my trick for sort of weeding through the applicants,

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you know, from the people who really didn't care what

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they did all day every day and they turned the

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whole thing off at five o'clock, versus people who actually

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would sort of grow and expand and excel in the

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job because they loved the piece of it that they

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were doing.

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Speaker 1: That was that was my trick.

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Speaker 3: And I think everybody needs something, because you know, when

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you're hiring, you put the job posting out and you know,

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if you're lucky, you get one hundred people applying. Now

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you've got to reject ninety nine of them. How do

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you do that? It's just it's hard.

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Speaker 4: I would hope that there's a fair pool of people

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out there who can think on their feet. How hard

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is it to find the people that you're looking for? Is?

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You know, do you have lots of candidates to choose from?

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Where are you? Are you digging here? Yeah?

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Speaker 1: I think for the most part we are, which is

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surprising because you keep reading about the uh, you know,

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we as an industry, not we specifically at Enbridge. We

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as an industry because I'm also involved with Calgary b

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sides and a couple of the local education institutions here. So,

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like yourself, I talk to students quite regularly and without

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a doubt it's the number one question, and how do

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I get into cyber? And my answer is often disappointing

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for them, is they go get into it first and

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understand it, or if you want to do OT cyber,

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go do some OT field work and learn how to

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do some of those things. But it's kind of hard

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when they've already spent a good deal of time trying

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to navigate a curriculum that says they're going to be

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guaranteed a job. At the other end, I think there's

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a lot of requirements in the industry for technologists and

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people who understand how computers work. But every company is

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interested in hitting the ground running. And when you're bringing

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in somebody that's out of schools and they've not ever

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worked in the field, I think it's really an investment

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on the organization's part to make that person more useful,

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so to speak. And you know, it's not their fault.

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We've all started at the beginning, and I think when

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I got into it, there was even less people willing

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to do this, so I got the chance. But I

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think it is I think there is that expectation that

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you're going to want to hire people with experience, and

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the people that don't have experience yet have no way

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to get it until they get that job. And I'm

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thinking that some of these labor issues are a catch

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twenty two invented by this whole supply demand curve, and

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there isn't as much of an entry level way in

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cyber as people think. And I'm not sure that's a

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bad thing, because we are talking about protecting organizations and

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in the case of an industrial control system company, literally

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billions of dollars worth of stuff that is, you know,

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dangerous to work with and everything. But even if it

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was a smaller company and it was just their credit

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cards and HR records, that can still ruin a company.

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So do you really want a junior person starting there

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or do you want them starting on the help desk

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where you know there's a lot of recovery.

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Speaker 4: Well, go room if we can. Let's let's get specific.

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I understand that you were recently looking for some or

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you know this is what you do you always look for.

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I don't know OT incident responders. Can I ask you,

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you know, how how does that? How does that work?

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How do you you know, how did that work for you?

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You know, let me take a side trip for a second.

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You know, it's possible to do some back of the

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envelope calculations. When I do that very rough numbers, it

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seems to me there's fifty times five zero times as

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many you know IT security xp in the world as

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OT security experts. If you put out a call for

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incident responders, I'm guessing you're going to get a lot

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of IT respondents. How do you deal with that? This,

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you know is there's what's the difference, you know, in

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terms of what you're looking for? Between an IT incident

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responder that presumably there's lots of them out there, and

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OT incident responders that you know might be in short supply.

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Speaker 1: They're definitely in short supply. You know, I still question

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whether I'm one of those people. Some days I think

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I am. Most people think I am, which is good.

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But I've talked with other people at other companies, and

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you know, a lot of people don't put this together.

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But there's industrial control systems everywhere. I have a friend

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of mine that works UPT at a large airline and

248
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they have he said, five flying scat of systems on

249
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every plane. It's like, great, what could go wrong here?

250
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And absolutely, when you know physical processes are controlled by computers,

251
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it's all the same. If there's a mistake, there's a

252
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physical outcome and people are affected. And if anybody ever

253
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answers an interview question like what's the difference between IT

254
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and OT with something as succinct as computers will affect

255
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physical processes, you know that I would cancel all the

256
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rest of the interviews because that is the problem. But

257
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I don't think we're very good at articulating that as

258
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an industry. I I think the bigger challenge is that

259
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an official OT incident responder and an IT incident responder

260
00:17:46,839 --> 00:17:53,000
aren't necessarily distinguishable on the outset unless you look at

261
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their resume and say, well, previously they were a skate

262
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of controls engineer or something like that. But this feel

263
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doesn't tend to attract people that are building the equipment,

264
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so we're always kind of an add on. So far,

265
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I only know of one person who was well into

266
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the operation side and then moved over to cyber. It

267
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tends to be the other way around where cyber folks

268
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get interested in OT, and so we look for people

269
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with relatable experience and then you know, train accordingly, because

270
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especially at the start, the equipment we're using is exactly

271
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the same. You know, a log analytics platform at a

272
00:18:44,000 --> 00:18:48,480
bank is exactly the same one that is running in

273
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a you know, in an OT shop. But the difference

274
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is what the context of those incidents mean. You know,

275
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that computer is experiencing an issue. What's it controlling? Is

276
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it just a pie historian that nobody cares about? Or

277
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is it a you know, an extraction you know controller

278
00:19:12,599 --> 00:19:17,200
of some sort or or a flow computer. So getting

279
00:19:17,200 --> 00:19:21,119
that context switch is something you can train for. But

280
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if somebody doesn't understand how to hunt through data and

281
00:19:26,160 --> 00:19:32,359
separate operational events that are unusual but not outside the normal,

282
00:19:33,279 --> 00:19:37,839
compared to something like, uh, you know, an actual attack.

283
00:19:38,359 --> 00:19:45,039
It's it's not going to be distinguishable. We we often

284
00:19:45,359 --> 00:19:49,160
start as I'm training people on this area, you know,

285
00:19:49,279 --> 00:19:51,319
and it's worked out well. We've had a number of

286
00:19:51,359 --> 00:19:54,359
people go through it's like one simple question, isn't an

287
00:19:54,359 --> 00:19:58,000
intrusion or not? And if you're not sure, what's the

288
00:19:58,039 --> 00:20:00,920
first question you had asked? To try and start narrowing

289
00:20:00,960 --> 00:20:04,200
that down. And so I take more of a binary

290
00:20:04,279 --> 00:20:10,279
decision tree approach and we've turned that into a very

291
00:20:10,319 --> 00:20:13,519
repeatable process. So we've had some good success with that.

292
00:20:14,160 --> 00:20:18,319
But the trick with that is bringing people that understand

293
00:20:18,359 --> 00:20:23,359
the technology on the OT side into the equation how

294
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do I tell these two things apart? And then you

295
00:20:26,000 --> 00:20:29,400
start to get into stuff like was it happening at

296
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three in the morning? Yes, okay, that's not unusual in

297
00:20:32,759 --> 00:20:39,240
an industrial control platform, but it's outside their normal change windows. Okay,

298
00:20:40,400 --> 00:20:42,759
was there an incident? Where would I go check for that?

299
00:20:43,000 --> 00:20:46,279
And they kind of work your way backwards, right, so

300
00:20:46,519 --> 00:20:49,720
it takes longer. You certainly don't have a blinky light

301
00:20:49,799 --> 00:20:54,279
on a screen saying, you know, cocher number forty seven

302
00:20:54,440 --> 00:20:57,920
is on fire. You have a fire system for that, right,

303
00:20:58,319 --> 00:21:01,039
So it's harder in the digital world to see that.

304
00:21:04,440 --> 00:21:08,119
Speaker 2: So I know it was a reference in passing and

305
00:21:08,759 --> 00:21:12,039
not mathematically accurate. Is meant to make a point. But

306
00:21:12,160 --> 00:21:15,039
you were talking Stug there and you said something to

307
00:21:15,079 --> 00:21:17,359
the effect of how they are like fifty to one

308
00:21:17,480 --> 00:21:21,839
IT security professionals out there compared to OT, and that

309
00:21:21,920 --> 00:21:25,680
also rings with my experience too. I'm wondering, is it

310
00:21:25,759 --> 00:21:28,720
that the threats to IT are so much more common

311
00:21:28,720 --> 00:21:31,359
that you just end up with so many more IT professionals,

312
00:21:31,920 --> 00:21:36,720
or is there some reason why, relatively speaking, OT struggles

313
00:21:36,759 --> 00:21:39,759
to attract talent compared to how many people we need

314
00:21:40,200 --> 00:21:42,960
relative to IT, which seems to do a little bit better.

315
00:21:43,880 --> 00:21:45,599
Speaker 3: I think the short answer is I don't know. I mean,

316
00:21:45,640 --> 00:21:49,119
I can speculate. The back of the of the envelope

317
00:21:49,160 --> 00:21:51,880
that I did was I went to there's a thing

318
00:21:51,960 --> 00:21:56,079
called Google Trends, and it doesn't give you hard numbers,

319
00:21:56,119 --> 00:21:58,920
but you can put a query in there, and you know,

320
00:21:59,000 --> 00:22:01,599
it'll show you sort of interest in the query over time,

321
00:22:01,599 --> 00:22:04,960
who's searching for that, and so I put in you know,

322
00:22:05,160 --> 00:22:08,680
OT security, industrial security, any combination of that as I could,

323
00:22:08,920 --> 00:22:13,480
and then I just put in cybersecurity generally, and you know,

324
00:22:13,519 --> 00:22:15,720
it won't give you hard numbers, but it will give

325
00:22:15,720 --> 00:22:19,880
you a comparison. And like I said, that tool suggested

326
00:22:19,960 --> 00:22:24,200
there were fifty times as many people searching for cybersecurity

327
00:22:24,240 --> 00:22:30,000
generally versus industrial cybersecurity any variation of it specifically. So

328
00:22:30,039 --> 00:22:35,519
it was more a measure of interest than of available talent.

329
00:22:35,640 --> 00:22:38,759
So I've you know, inferred that there's a relationship there,

330
00:22:40,680 --> 00:22:44,079
you know, to your question, are there are there more

331
00:22:44,119 --> 00:22:49,400
attacks on it? Is there something else going on? I

332
00:22:49,440 --> 00:22:51,559
think there's just a lot more IT infrastructure in the

333
00:22:51,559 --> 00:22:55,440
world than OT infrastructure. I'm guessing that the fifty to

334
00:22:55,519 --> 00:22:59,440
one is not where it should be. I'm guessing that

335
00:23:00,119 --> 00:23:03,960
it reflects sort of today's interest in the topic. And

336
00:23:05,519 --> 00:23:07,640
over the last fifteen years, what I've observed is that

337
00:23:07,759 --> 00:23:11,160
interest in the topic is steadily growing. So you know,

338
00:23:11,240 --> 00:23:14,240
hopefully ten fifteen years from now, it might settle out

339
00:23:14,359 --> 00:23:18,119
at a smaller ratio. I don't know, twenty to one

340
00:23:18,200 --> 00:23:23,119
instead of fifty to one, But you know, it's it's

341
00:23:23,119 --> 00:23:26,640
a crude it's a very imperfect tool, but it's something

342
00:23:26,759 --> 00:23:28,880
and you know, so that's that's the number I throughout.

343
00:23:31,559 --> 00:23:35,599
Speaker 4: I've never been in it, you know, responsible for a

344
00:23:35,680 --> 00:23:40,480
large organization. But you know, in my understanding, if I'm

345
00:23:40,480 --> 00:23:43,319
in an enterprise security team in an organization with one

346
00:23:43,400 --> 00:23:47,559
hundred thousand employees, each of which have a desktop computer

347
00:23:47,720 --> 00:23:51,359
or a laptop, I've got hundreds of thousands of cyber

348
00:23:51,400 --> 00:23:56,440
assets I'm managing. They're all exposed to the Internet. My

349
00:23:56,559 --> 00:24:02,440
understanding is that these teams assume constant compromise. They assume

350
00:24:02,640 --> 00:24:06,960
we are compromised. They are out there systematically trying to

351
00:24:07,000 --> 00:24:11,720
identify the compromised equipment and you know, take a forensic image,

352
00:24:11,759 --> 00:24:19,359
erase it, restore from backup, repeat. Constant activity in the

353
00:24:19,400 --> 00:24:23,720
OT space. I would hope that there's less to do

354
00:24:23,880 --> 00:24:27,480
incident response wise, but your your OT systems are behind

355
00:24:27,599 --> 00:24:29,880
so many layers of defenses that you just don't see

356
00:24:29,880 --> 00:24:33,200
a lot of activity, you know in your experience. Let

357
00:24:33,200 --> 00:24:35,160
me let me just I don't want to ask you

358
00:24:35,200 --> 00:24:38,160
about about incidents in the businesses you've worked in. You

359
00:24:38,160 --> 00:24:41,960
know that's that's confidential. But let me ask you how

360
00:24:42,000 --> 00:24:45,000
hard is it to stay in practice as an ot

361
00:24:45,160 --> 00:24:46,160
incident responder.

362
00:24:47,160 --> 00:24:50,079
Speaker 1: I don't think it's as hard as people think because

363
00:24:50,880 --> 00:24:55,440
there's plenty of operational events that go on every day.

364
00:24:55,599 --> 00:24:59,720
I mean, equipment fails all the time. When you've got

365
00:24:59,720 --> 00:25:02,039
a lot of it, there's always going to be something

366
00:25:02,119 --> 00:25:07,839
that's not operational. And in a widely dispersed environment, in

367
00:25:07,960 --> 00:25:10,519
or a hostile environment like you look at something like

368
00:25:10,599 --> 00:25:13,680
Fort McMurray in the wintertime. It's a wonder anything works,

369
00:25:13,839 --> 00:25:17,720
but you know there's a small city up there at

370
00:25:17,720 --> 00:25:22,599
every plant where they're where they're doing that work. And

371
00:25:22,759 --> 00:25:26,839
bridge goes across North America. Same with Trans Canada, like

372
00:25:27,400 --> 00:25:32,279
these are big operations and so there are literally thousands

373
00:25:32,359 --> 00:25:34,799
and thousands of assets, just like you have with the

374
00:25:35,160 --> 00:25:40,200
commercial stuff. So by all means, I think hunting for

375
00:25:40,319 --> 00:25:44,880
incidents is very important. That's a very unique skill and

376
00:25:45,039 --> 00:25:50,000
kind of hard to find. But you'll often find that

377
00:25:50,480 --> 00:25:56,759
equipment is misconfigured or something like that, and just through

378
00:25:56,799 --> 00:26:00,079
a change. You know, they forgot to change something and

379
00:26:00,079 --> 00:26:03,480
and you'll start picking up events and the number one

380
00:26:03,599 --> 00:26:05,640
thing you got to do then is figure out was

381
00:26:05,680 --> 00:26:08,720
this as a result of an operational change with a

382
00:26:09,839 --> 00:26:13,079
with a mistake in IT, or you know, a default

383
00:26:13,119 --> 00:26:16,599
setting that never got unchecked or something like that, versus

384
00:26:16,839 --> 00:26:20,839
this is an actual attack because I think what people

385
00:26:20,880 --> 00:26:25,920
don't kind of get about OT security is all you've

386
00:26:25,920 --> 00:26:28,200
got to do is stop the process and you've met

387
00:26:28,240 --> 00:26:33,799
the adversarial goal. The you know, in an IT world

388
00:26:33,839 --> 00:26:36,680
you have to steal some kind of data and then

389
00:26:36,799 --> 00:26:42,920
monetize it. But in OT the minute you're stopping that process.

390
00:26:43,000 --> 00:26:45,720
You know, if the planes can't launch off of the

391
00:26:45,799 --> 00:26:50,759
runway because the air traffic control systems are down, or

392
00:26:50,759 --> 00:26:54,640
they can't load the planes because the baggage is broken,

393
00:26:55,680 --> 00:26:59,799
all of those things are disrupting the operation and that

394
00:27:00,039 --> 00:27:03,680
costs the company money. And as a result, you know,

395
00:27:04,519 --> 00:27:11,079
your security goal is to maintain availability and a trustworthy process.

396
00:27:11,119 --> 00:27:18,880
So instead of confidentiality, integrity and availability, your availability integrity. Yeah,

397
00:27:19,000 --> 00:27:22,440
there really isn't a lot of confidentiality, but there's enough

398
00:27:22,759 --> 00:27:27,119
errors that occur with this complex array of systems that

399
00:27:27,839 --> 00:27:33,880
those same detection capabilities go off and you'll be investigating

400
00:27:33,920 --> 00:27:38,480
every day. You know, almost never is it a real attack,

401
00:27:38,880 --> 00:27:42,119
but you know there's enough events going on you definitely

402
00:27:42,200 --> 00:27:46,480
stay in practice around the investigation processes and the validation.

403
00:27:46,920 --> 00:27:49,480
Speaker 4: Correct me if I'm wrong. It sounds like what you're

404
00:27:49,519 --> 00:27:56,000
saying is that your team is not just OT incident response,

405
00:27:56,079 --> 00:28:02,559
you're also the automation troubleshooters when something goes weird. You know,

406
00:28:02,720 --> 00:28:06,119
is there a separate troubleshooting team in the organizations you

407
00:28:06,160 --> 00:28:09,079
work at? Or are you it? You're the troubleshooters for OT,

408
00:28:09,519 --> 00:28:12,200
and you know, let's call it, let's call you. You know,

409
00:28:12,359 --> 00:28:14,400
deeply paranoid troubleshooters.

410
00:28:16,400 --> 00:28:19,319
Speaker 1: Absolutely, And you know what if you're not just because

411
00:28:19,359 --> 00:28:22,880
you're paranoid doesn't mean they're not after you. We also

412
00:28:22,920 --> 00:28:29,920
assume breach. But the the the difference I think is

413
00:28:30,160 --> 00:28:34,519
there isn't one team that does troubleshooting in an industrial

414
00:28:34,559 --> 00:28:38,759
control system. There are so many complex parts. There are

415
00:28:38,799 --> 00:28:42,000
literally thousands of people working at some of these large

416
00:28:42,039 --> 00:28:47,039
companies that I've worked at that have various parts of

417
00:28:47,079 --> 00:28:50,799
the equation. There's people that only look after wide area networking.

418
00:28:50,880 --> 00:28:55,279
There's people that only look after measurement. There's people that

419
00:28:55,359 --> 00:29:02,240
only look after vibration monitoring, for example, and the pipeline

420
00:29:02,279 --> 00:29:09,119
business's leak detection. In other areas, it's the integrity of

421
00:29:09,160 --> 00:29:15,759
the extraction process and so there's literally hundreds of people.

422
00:29:15,960 --> 00:29:20,519
We just get avue at tip and part of what

423
00:29:20,559 --> 00:29:24,799
we do is we identify those things and we'll try

424
00:29:24,799 --> 00:29:27,720
and let the appropriate party know, hey, we saw something.

425
00:29:28,759 --> 00:29:34,000
Maybe maybe it's an operational related If it's not, or

426
00:29:34,039 --> 00:29:36,559
if you can't explain it, please bring us back in

427
00:29:36,720 --> 00:29:42,319
and we'll treat this like a cyber attack until and yeah,

428
00:29:42,319 --> 00:29:45,400
we're deeply paranoid. I think you have to be, because

429
00:29:46,440 --> 00:29:49,200
only a sophisticated actor is going to be able to

430
00:29:49,279 --> 00:29:55,160
penetrate a large corporation like here in Calgary. I think

431
00:29:55,240 --> 00:29:59,640
there's six or eight fortune five hundred companies that are

432
00:30:00,920 --> 00:30:05,160
industrial control system first, right, and I've worked at most

433
00:30:05,160 --> 00:30:09,599
of them. But what I've seen that's common across the

434
00:30:09,680 --> 00:30:13,559
board is there's not only a lot of people, they

435
00:30:13,599 --> 00:30:18,559
have very sophisticated incident response processes because a lot of

436
00:30:18,599 --> 00:30:23,000
things break mechanically or you know, injury wise and things

437
00:30:23,119 --> 00:30:27,039
like that. Thankfully a lot less injuries than before, but

438
00:30:27,160 --> 00:30:30,680
you know, physics is physics. Thing can still break, and

439
00:30:31,759 --> 00:30:37,319
we've we're very practiced at responding to incidents. So what

440
00:30:37,480 --> 00:30:41,240
I've noticed at different companies is they all had a

441
00:30:41,319 --> 00:30:47,440
fairly robust incident response process. So you know, cyber is

442
00:30:47,519 --> 00:30:50,119
just one more thing that can go wrong, and so

443
00:30:50,200 --> 00:30:53,480
you when you think it's a cyber event, you try

444
00:30:53,480 --> 00:30:58,240
and inject yourself into that incident response process. And conversely,

445
00:30:58,400 --> 00:31:01,039
when something else goes on, we'll get called in and

446
00:31:01,079 --> 00:31:05,119
say is it cyber? And so we work as a group,

447
00:31:05,240 --> 00:31:11,920
which certainly not one individual departments responsible for the whole thing.

448
00:31:12,640 --> 00:31:15,279
Speaker 4: And I'm thinking a little earlier in the interview, you

449
00:31:15,359 --> 00:31:19,400
mentioned a decision process that you had worked out for

450
00:31:19,480 --> 00:31:24,279
trying to distinguish between operational failures and deliberate operational failures

451
00:31:24,319 --> 00:31:26,920
in terms of cyber attacks. Can you go a little

452
00:31:26,960 --> 00:31:28,960
deeper on that. Can you tell us something about what

453
00:31:29,400 --> 00:31:31,400
does that process look like? Yeah?

454
00:31:32,039 --> 00:31:37,160
Speaker 1: Sure can. Now, again I'm not disclosing specifically how my

455
00:31:37,359 --> 00:31:43,920
company does it today, but I teach this methodology publicly occasionally,

456
00:31:44,359 --> 00:31:48,839
and I've been doing so for about ten fifteen years,

457
00:31:48,920 --> 00:31:55,079
so you know, it's not a secret secret. And before

458
00:31:55,119 --> 00:31:58,039
it was even a title, we were thinking along this

459
00:31:58,240 --> 00:32:02,720
concept of living off the land and are there are

460
00:32:02,759 --> 00:32:07,079
there tools or capabilities that are already there for the

461
00:32:07,160 --> 00:32:13,440
attacker that they could use to thwart your behavior? And

462
00:32:13,920 --> 00:32:16,680
when you look at the work coming out of dregos.

463
00:32:16,880 --> 00:32:21,680
They've articulated that as insecure by design. You know, the

464
00:32:21,720 --> 00:32:27,000
protocol itself will accept the you know, command to shut

465
00:32:27,039 --> 00:32:31,759
down the PLC or reset to factory default. And you know,

466
00:32:31,839 --> 00:32:37,240
once they started adding these kind of payload click pain

467
00:32:37,359 --> 00:32:41,079
by numbers ideas into metasploit, that was a pretty clear

468
00:32:41,240 --> 00:32:44,000
sign that, you know, the genie was definitely out of

469
00:32:44,039 --> 00:32:51,160
the bottle. So when the equipment or the the capability

470
00:32:51,240 --> 00:32:55,880
is already there, built right into the operating system or

471
00:32:55,880 --> 00:32:59,480
built right into the control protocol, you now have to

472
00:32:59,519 --> 00:33:02,720
take as that back and look at the context of

473
00:33:02,759 --> 00:33:06,880
why that event is occurring and is there an indication

474
00:33:07,039 --> 00:33:09,319
that it's malicious. So if we were to look at

475
00:33:09,359 --> 00:33:20,119
something like a unusual command going against the PLC, ideally

476
00:33:20,160 --> 00:33:22,319
it would be great if you had a firewall that

477
00:33:22,400 --> 00:33:25,640
said that's not an allowed command in my path, and

478
00:33:25,680 --> 00:33:29,519
if it's an important enough piece of equipment, there you go.

479
00:33:30,599 --> 00:33:34,640
But then you should also be looking at all the

480
00:33:34,680 --> 00:33:37,319
commands that failed, because the attacker is not going to

481
00:33:37,319 --> 00:33:39,119
get it right the first time. You're going to get

482
00:33:39,119 --> 00:33:44,279
a couple of warnings. So you have to do similar

483
00:33:44,319 --> 00:33:46,319
to a hazop or something. You have to kind of

484
00:33:46,359 --> 00:33:49,119
walk the process and figure out where things could break,

485
00:33:50,079 --> 00:33:54,880
and you look at where that would be done digitally,

486
00:33:55,759 --> 00:33:59,920
and you have to think through what indicators would be

487
00:34:00,119 --> 00:34:04,440
that and then ideally you do data mining and you

488
00:34:04,480 --> 00:34:06,720
go look through what does it look like now when

489
00:34:06,759 --> 00:34:11,840
things are okay? And then you have to work against

490
00:34:11,920 --> 00:34:16,159
that process. You know, I get an event. Is this

491
00:34:16,360 --> 00:34:20,159
the same account that I see every day doing this

492
00:34:20,280 --> 00:34:24,199
event and for the last thirty days. Yes, that doesn't

493
00:34:24,239 --> 00:34:27,679
protect me against somebody who's an insider on the payroll

494
00:34:27,719 --> 00:34:33,519
of a nation state, but it's also far less of

495
00:34:33,559 --> 00:34:37,360
a credible risk because you know they've been here for

496
00:34:38,039 --> 00:34:43,360
quite some time. So walking that decision treach through, you

497
00:34:43,480 --> 00:34:48,159
wind up seeing an event. You look at the attributes

498
00:34:48,199 --> 00:34:51,719
of that, think about the context, and then you work

499
00:34:51,800 --> 00:34:56,119
through what would normal look like, what would abnormal but

500
00:34:56,280 --> 00:35:00,199
safe look like, and what's unexplainable And when it's are

501
00:35:00,239 --> 00:35:02,719
not sure the answer is no, that's not normal, you

502
00:35:02,800 --> 00:35:06,360
go to kind of the next criteria and the minute

503
00:35:06,400 --> 00:35:09,519
it looks a little weird, we get other people involved

504
00:35:09,920 --> 00:35:14,000
that are experts close to that system, and we may

505
00:35:14,039 --> 00:35:16,440
have something here. So our job number one is not

506
00:35:16,559 --> 00:35:20,599
to be the crying wolf department all the time. But

507
00:35:21,320 --> 00:35:24,960
if it's done in good faith, you're really figuring out, No,

508
00:35:25,199 --> 00:35:29,719
this is unusual. Usually they'll tell you, yeah, we don't.

509
00:35:29,719 --> 00:35:31,800
We hardly ever log in at three in the morning

510
00:35:31,840 --> 00:35:34,079
to do this. So, yeah, thanks for that, But we

511
00:35:34,159 --> 00:35:39,000
had an MII. So yeah, it's a you know, when

512
00:35:39,800 --> 00:35:42,760
you look at the attacker is going to have to

513
00:35:42,840 --> 00:35:45,800
disrupt your equipment the same way that you operated in

514
00:35:45,920 --> 00:35:51,880
order to do any real damage, and that's that's going

515
00:35:51,960 --> 00:35:55,639
to leave some marks. And if you've instrumented or you've

516
00:35:55,679 --> 00:35:59,800
got the right observability in that environment, you can start

517
00:35:59,840 --> 00:36:04,440
to trace through the path. And so I tend to

518
00:36:04,519 --> 00:36:08,199
take an attack path approach to it, and I look

519
00:36:08,239 --> 00:36:12,639
at logical steps because you're one hundred percent right, we

520
00:36:12,719 --> 00:36:16,519
don't none of the major companies out there have their

521
00:36:16,559 --> 00:36:19,960
infrastructure set up so that if somebody opens a phishing email,

522
00:36:20,159 --> 00:36:23,199
it's all over like that's that could be the start

523
00:36:23,199 --> 00:36:24,960
of it. But that attacker is going to have to

524
00:36:25,000 --> 00:36:28,719
have a lot more steps to get anywhere near a

525
00:36:28,760 --> 00:36:34,440
physical destruction of something. And so if we understand that

526
00:36:34,679 --> 00:36:38,639
path and we're monitoring those paths, we can look at

527
00:36:38,679 --> 00:36:43,960
certain key checkpoints and choke points, have baselines of how

528
00:36:44,079 --> 00:36:48,920
stuff works and work against those things. It's going to

529
00:36:48,960 --> 00:36:52,960
need to be a very patient attacker with an incredible

530
00:36:53,000 --> 00:36:55,800
amount of insider knowledge to get through all of that

531
00:36:56,880 --> 00:37:00,480
without making a mistake. So you see it every now

532
00:37:00,480 --> 00:37:03,960
and again people talk about something called a home field

533
00:37:04,000 --> 00:37:09,719
advantage or the blue team advantage. We know all the path,

534
00:37:10,119 --> 00:37:13,000
the attacker doesn't, so they're going to make mistakes. And

535
00:37:13,239 --> 00:37:19,079
that's that's the idea. As you try and monitor for that.

536
00:37:22,199 --> 00:37:25,320
I think you know, respond accordingly. But the minute it

537
00:37:25,360 --> 00:37:30,519
looks funny, get help. That's take one thing away. That's it.

538
00:37:30,880 --> 00:37:33,719
You know, know what normal is, and if it's not normal,

539
00:37:33,800 --> 00:37:34,239
get help.

540
00:37:37,719 --> 00:37:41,519
Speaker 3: So Nate, what what struck me in Doug's answer there?

541
00:37:42,239 --> 00:37:44,519
You know, we're diverging a bit. We're talking about the

542
00:37:44,639 --> 00:37:49,920
process for incident response rather than recruiting incident responders, you know,

543
00:37:49,960 --> 00:37:52,360
but the process tells us something about the kind of

544
00:37:52,400 --> 00:37:54,360
person that we that we need, that we're looking for.

545
00:37:55,119 --> 00:37:57,800
What I'm reminded by in the description of the process.

546
00:37:57,800 --> 00:38:02,519
What struck me was that he's described what sounded very

547
00:38:02,559 --> 00:38:07,199
similar to what we had Sarah Friedman described. I don't

548
00:38:07,239 --> 00:38:10,119
know a few dozen episodes ago where she was talking

549
00:38:10,159 --> 00:38:13,360
about the book that she and Andrew Bachman wrote. The

550
00:38:13,400 --> 00:38:18,679
book was Countering Cyber Sabotage and the subtitle is Consequence

551
00:38:18,800 --> 00:38:22,960
Driven Cyber Informed Engineering. And the book was, you know,

552
00:38:23,400 --> 00:38:25,519
about a bunch of stuff. Most of it was about

553
00:38:25,559 --> 00:38:28,440
a methodology for risk assessment and the heart of that

554
00:38:28,480 --> 00:38:33,119
methodology was system of systems analysis. Sounds very fancy. What

555
00:38:33,280 --> 00:38:36,880
were they looking for when they're analyzing these systems? They're

556
00:38:36,880 --> 00:38:40,960
looking for choke points, just like Doug said. And so

557
00:38:41,320 --> 00:38:43,760
you know what struck me is Doug someone who's been

558
00:38:43,760 --> 00:38:47,000
doing incident response for a very long time in the

559
00:38:47,039 --> 00:38:49,360
oil and gas industry. You know what struck me is

560
00:38:49,360 --> 00:38:52,639
that when when Idaho National Laboratory writes this stuff up,

561
00:38:52,719 --> 00:38:55,760
when you know Sarah Friedman and Andrew Bachman write this

562
00:38:55,800 --> 00:38:58,599
stuff up, they're not making it up. This is stuff

563
00:38:58,679 --> 00:39:00,360
people have been doing for a long time, and this

564
00:39:00,480 --> 00:39:02,920
is arguably the right way to do it. It's it's

565
00:39:03,039 --> 00:39:06,800
arguably the best way to do it. So you know that,

566
00:39:06,920 --> 00:39:08,960
just that just rung bells with me, going, oh, so

567
00:39:09,320 --> 00:39:11,440
we actually can believe what we lead what we read

568
00:39:11,440 --> 00:39:13,599
in that book, because you know, here's a man who says, yeah,

569
00:39:13,599 --> 00:39:16,000
I've been doing that forever. It's it's not that you're

570
00:39:16,000 --> 00:39:18,880
making this stuff up. It's a question of writing down

571
00:39:19,280 --> 00:39:20,840
what leaders in the field have been doing for a

572
00:39:20,880 --> 00:39:26,440
long time. You've touched on this a couple of times

573
00:39:26,480 --> 00:39:29,039
throughout the interview here, But let me ask you outright.

574
00:39:29,559 --> 00:39:31,679
I have a lot of people coming to me saying, hey, Andrew,

575
00:39:31,800 --> 00:39:34,280
I shoudn't say a lot. I occasionally have people coming

576
00:39:34,280 --> 00:39:37,119
to me saying, Andrew, I'd like to get into OT security.

577
00:39:37,920 --> 00:39:41,159
Speaker 4: How do I do that? What's your advice to people

578
00:39:41,199 --> 00:39:42,840
who are asking that question.

579
00:39:44,039 --> 00:39:47,920
Speaker 1: Yeah, I would love that question. I get it occasionally,

580
00:39:48,000 --> 00:39:50,079
but I don't think a lot of people even know

581
00:39:50,239 --> 00:39:55,679
that there's a giant need for that capability. What I

582
00:39:55,719 --> 00:40:00,440
would do, for sure is I would recommend them, recommend

583
00:40:00,519 --> 00:40:07,840
to them that they do go get other practical IT experience,

584
00:40:07,920 --> 00:40:13,719
whether it's in maintaining server equipment or a couple of

585
00:40:13,920 --> 00:40:21,320
complicated applications that utilize databases and you know, workers with interfaces,

586
00:40:22,760 --> 00:40:28,000
wide area networking, local networking. All of the same components

587
00:40:28,039 --> 00:40:31,880
that we use to control computers in IT T are

588
00:40:32,000 --> 00:40:35,920
the same ones that they're using in OT. The differences

589
00:40:36,840 --> 00:40:42,000
are around both the impact and then the service expectations.

590
00:40:42,280 --> 00:40:44,880
You know, you can't just reboot it at will, and

591
00:40:45,000 --> 00:40:50,119
you can't just you know, let it not run for

592
00:40:50,199 --> 00:40:54,239
the weekend, and you know, any upgrade needs to be

593
00:40:54,360 --> 00:40:58,840
tested impeccably and ideally on a you know, a staged

594
00:40:58,880 --> 00:41:02,840
approach like a lot of this operational rigger. You're not

595
00:41:02,880 --> 00:41:07,159
playing with a desktop. You're playing with a computer that

596
00:41:07,440 --> 00:41:14,840
is controlling a very expensive, complex physical environment. So go

597
00:41:15,000 --> 00:41:23,320
get experience on computers and networking and application support. I

598
00:41:23,360 --> 00:41:26,199
want to say, in a safer environment where there's fewer

599
00:41:26,280 --> 00:41:29,719
physical consequences, and after you've got a couple of years

600
00:41:29,719 --> 00:41:32,480
of that, it's a lot easier to make the pitch

601
00:41:32,599 --> 00:41:36,639
to say I want to do something like this in

602
00:41:36,679 --> 00:41:42,360
the physical world. I've looked around for specific training on this,

603
00:41:42,679 --> 00:41:45,840
and probably the best stuff out there is coming out

604
00:41:45,880 --> 00:41:51,440
of Idaho National Labs and ISA, and that would be

605
00:41:51,719 --> 00:41:58,119
an excellent addition, and there reasonably accessible. But there's also

606
00:41:59,000 --> 00:42:02,000
some online training and books and things like that that

607
00:42:02,039 --> 00:42:05,840
you can get. There's a very good book on cyber

608
00:42:05,880 --> 00:42:11,239
and form consequence driven engineering, and you know, even though

609
00:42:11,320 --> 00:42:15,280
that's a little advanced for you know, how to deliver.

610
00:42:16,360 --> 00:42:19,239
The first four chapters will teach you a lot. There's

611
00:42:19,320 --> 00:42:22,119
another guy I know, in fact, it's you who's written

612
00:42:22,239 --> 00:42:28,519
three great books on this whole problem. Read those, Yeah,

613
00:42:28,679 --> 00:42:33,199
Like I think studying that, but also getting your hands

614
00:42:33,239 --> 00:42:36,559
dirty working with the technology day in and day out.

615
00:42:37,079 --> 00:42:41,639
And I hate to say it, but even just build

616
00:42:41,679 --> 00:42:44,800
yourself something that does a little physical process. Like if

617
00:42:44,800 --> 00:42:48,760
somebody was to say I'm working with embedded devices and

618
00:42:49,119 --> 00:42:52,199
you know, software, radio and things like that, like that

619
00:42:52,320 --> 00:42:55,760
tinkering mindset, that's somebody that's going to be a lot

620
00:42:55,880 --> 00:42:58,800
more useful in the field.

621
00:43:00,199 --> 00:43:02,599
Speaker 4: Well, thank you for the the mension of my books.

622
00:43:02,639 --> 00:43:05,199
I appreciate that. Let me return the favor. I mean,

623
00:43:05,320 --> 00:43:10,239
you are not only an expert OT incident responder, you

624
00:43:10,320 --> 00:43:15,199
are also the co host of the Caffeinated Risk podcast.

625
00:43:15,760 --> 00:43:18,400
And yes, I'm interviewing you, but a couple of weeks

626
00:43:18,440 --> 00:43:21,800
ago you interviewed me, and you know, I was impressed

627
00:43:22,000 --> 00:43:25,320
you and your co host asked me questions that no

628
00:43:25,320 --> 00:43:27,840
one else had ever asked me. So can you talk

629
00:43:27,880 --> 00:43:30,480
a bit about your podcast what's it all about? Because

630
00:43:30,519 --> 00:43:33,920
you know I'm recommending it to our listeners as well.

631
00:43:33,920 --> 00:43:34,239
Thank you?

632
00:43:35,800 --> 00:43:41,400
Speaker 1: Yeah, it was a COVID thing that I kind of

633
00:43:41,440 --> 00:43:45,880
came up with. But I've known Tim for a long

634
00:43:46,000 --> 00:43:50,400
long time and we've worked at different companies, and you

635
00:43:50,440 --> 00:43:53,840
know a lot of them were industrial control companies, so

636
00:43:54,199 --> 00:43:57,880
our heads were both kind of there. But I've learned

637
00:43:57,920 --> 00:44:04,519
over the years that cyber security is really about risk management.

638
00:44:04,559 --> 00:44:08,400
And it's funny. I was scrolling around this morning as

639
00:44:08,440 --> 00:44:12,559
I'm getting coffee going and you know on LinkedIn, you know,

640
00:44:13,960 --> 00:44:17,960
resilience is you know, protection is not feasible at the

641
00:44:17,960 --> 00:44:21,719
scales that we work at, so resilience is everything. And they, oh,

642
00:44:21,880 --> 00:44:25,519
you mean like risk management and it's got a new

643
00:44:25,559 --> 00:44:30,760
brand with resilience. But businesses have always been running risk

644
00:44:30,840 --> 00:44:35,119
And I think what people have missed in the cyber

645
00:44:35,559 --> 00:44:41,639
security equation is no company president or board of directors

646
00:44:41,639 --> 00:44:45,440
ever woke up and said let's take thirty to fifty

647
00:44:45,559 --> 00:44:49,079
million dollars a year and go buy a bunch of

648
00:44:49,119 --> 00:44:52,239
computers and apps and do cool things with it. Like

649
00:44:52,719 --> 00:44:57,400
that wasn't their goal. They had a business function that

650
00:44:57,480 --> 00:45:00,559
needed to be done, and over time the digital elements

651
00:45:01,599 --> 00:45:06,599
fed into it, and after that it becomes a target

652
00:45:06,679 --> 00:45:10,079
because that's how you disrupt the business. That's where the

653
00:45:10,199 --> 00:45:14,159
data about your customers is stored. That's where the effective

654
00:45:14,199 --> 00:45:19,719
controls of the product are. So you know, it's always

655
00:45:19,800 --> 00:45:24,159
about crime and money and power and all the same

656
00:45:24,239 --> 00:45:27,039
things that have been driving the world for I don't know,

657
00:45:27,480 --> 00:45:32,400
five ten thousand years, and risk management has always been.

658
00:45:32,960 --> 00:45:34,039
Speaker 4: Part of that equation.

659
00:45:34,519 --> 00:45:37,519
Speaker 1: You know how big your army needs to be, how

660
00:45:37,559 --> 00:45:40,119
long you're you know, how much food you need to

661
00:45:40,159 --> 00:45:45,760
store in case they seed your castle. To modern things

662
00:45:45,880 --> 00:45:48,880
like the banks obviously were some of the first people

663
00:45:48,960 --> 00:45:53,000
involved in cybersecurity because people figured out you could steal

664
00:45:53,039 --> 00:45:58,000
money from them. But it's it's an evolving field, but

665
00:45:58,039 --> 00:46:02,559
it's fairly immature compared to something like medicine or engineering.

666
00:46:03,400 --> 00:46:06,440
But risk management has been going on since day one.

667
00:46:06,559 --> 00:46:10,639
It maybe wasn't a formalized practice, but they're you know,

668
00:46:10,880 --> 00:46:14,159
let's uh, you fast forward and now it's got a

669
00:46:14,159 --> 00:46:17,119
bunch of different branches and we're a lot more sophisticated

670
00:46:17,159 --> 00:46:20,599
at it, but in the end, it's still managing the

671
00:46:20,679 --> 00:46:24,960
risk to the organization to be successful. Because nobody ever

672
00:46:25,119 --> 00:46:27,559
starts a business hoping they go out of business and

673
00:46:27,599 --> 00:46:32,719
waste a lot of money. And as we digitize, we

674
00:46:32,840 --> 00:46:36,239
have to protect that digital capability, just the same way

675
00:46:36,280 --> 00:46:38,760
we lock the door at the end of the night

676
00:46:38,800 --> 00:46:42,039
when you close up shop so that people don't come

677
00:46:42,079 --> 00:46:48,280
in and steal all your stuff. So it's it sounds

678
00:46:48,360 --> 00:46:53,039
more simplistic maybe the way I'm explaining it, but we've

679
00:46:53,039 --> 00:46:56,159
interviewed a lot of different people on that podcast over

680
00:46:56,199 --> 00:47:00,280
the years, and a lot of different disciplines. Definitely some

681
00:47:00,480 --> 00:47:04,960
brilliant people like yourselves and others in ot but also

682
00:47:05,119 --> 00:47:09,159
people that are dealing with physical things like buildings catching

683
00:47:09,199 --> 00:47:12,760
on fire. We had one episode where they were dealing

684
00:47:12,840 --> 00:47:17,639
with drones identifying shooters and you know, all kinds of

685
00:47:17,679 --> 00:47:21,800
crazy stuff. But it's all risk management because you're always

686
00:47:21,880 --> 00:47:25,639
balancing how much you're going to invest to protect and

687
00:47:25,679 --> 00:47:29,960
preserve versus how much of a chance you're willing to take,

688
00:47:31,119 --> 00:47:35,480
because if it does come to pass, you have enough

689
00:47:36,159 --> 00:47:42,239
money leftover financial reserves or safety tolerance that you can

690
00:47:42,320 --> 00:47:48,159
repair the damage. So it's a you know, risk management's

691
00:47:48,199 --> 00:47:51,480
a very interesting field, and now it's branded a little

692
00:47:51,480 --> 00:47:54,880
bit more like resilience. But in the end, you know,

693
00:47:55,159 --> 00:47:58,440
I can tolerate this level of a cyber intrusion because

694
00:47:58,480 --> 00:48:01,800
if it happens, I know I can rebuild it. And

695
00:48:01,920 --> 00:48:04,719
you had mentioned at the start. I think we were

696
00:48:04,760 --> 00:48:07,760
talking about hundreds of thousands of computers and you take

697
00:48:07,800 --> 00:48:12,320
a forensic image and not typically we'll just pave it

698
00:48:12,360 --> 00:48:15,559
and move on because there's nothing on that computer that

699
00:48:15,760 --> 00:48:19,880
we care about. So it's a dumb TV set. All

700
00:48:19,960 --> 00:48:23,400
the data is elsewhere, and that's backed up in a

701
00:48:23,519 --> 00:48:28,320
very different way than an individual desktop. Doesn't mean we

702
00:48:28,360 --> 00:48:30,840
don't put protection on stuff like that. There's a lot

703
00:48:30,880 --> 00:48:33,000
of great products to do a pretty good job now,

704
00:48:33,320 --> 00:48:35,559
but the number one thing was taken away people's and

705
00:48:35,599 --> 00:48:39,239
min rights and now there's not much value to the

706
00:48:39,280 --> 00:48:42,119
attack or on that laptop if they do get on

707
00:48:42,360 --> 00:48:48,199
kind of thing. But sometimes we'll take a forensic image

708
00:48:48,199 --> 00:48:50,960
of a laptop, like let's say the CFO lost their

709
00:48:51,039 --> 00:48:57,800
laptop on a plane and then it comes back. We're

710
00:48:57,840 --> 00:49:00,880
not plugging that back in, but we may just take

711
00:49:00,920 --> 00:49:04,920
an image of that one because he didn't accidentally lose it, right,

712
00:49:05,039 --> 00:49:11,400
So yeah, there's a risk. Management is complicated. Any of

713
00:49:11,440 --> 00:49:15,559
the advanced digital stuff is expensive and time consuming, so

714
00:49:15,639 --> 00:49:20,559
it'd better be worth it. But there are a number

715
00:49:20,599 --> 00:49:23,920
of things that happen every day that you can absorb.

716
00:49:25,119 --> 00:49:28,760
A lot of companies don't bother chasing people port scanning

717
00:49:28,800 --> 00:49:32,800
the outside of their company anymore because they're not going

718
00:49:32,880 --> 00:49:37,440
to get anywhere. And you would bury people in paperwork

719
00:49:37,480 --> 00:49:41,719
trying to get things shut down with abuse. Now somebody

720
00:49:41,719 --> 00:49:44,719
comes at you in a denial of service attack, that's

721
00:49:44,760 --> 00:49:49,880
a different story, right, you'll address that. But individual port

722
00:49:49,960 --> 00:49:52,480
scanning nobody cares anymore. But that used to be a

723
00:49:52,519 --> 00:49:54,679
thing a long time ago. We'd run around try and

724
00:49:54,679 --> 00:49:57,000
block him in a firewall, and I was like, yeah,

725
00:49:57,400 --> 00:50:01,360
they'll tire themselves out. There's nothing there to hit. So

726
00:50:01,400 --> 00:50:04,159
it's a different way to go about it. And I

727
00:50:04,199 --> 00:50:08,280
think I was to look at how do I how

728
00:50:08,280 --> 00:50:10,840
do I want to sum things up? You know, to me,

729
00:50:11,320 --> 00:50:18,480
risk management is cyber We're just bandaging that through digital means.

730
00:50:19,159 --> 00:50:23,639
And the best value that you can bring to an

731
00:50:23,639 --> 00:50:30,159
OT security scenario is understand both security and the IT

732
00:50:30,599 --> 00:50:36,320
technologies that are controlling these physical processes, and you know,

733
00:50:37,719 --> 00:50:40,599
really be humble enough to accept a gravity that a

734
00:50:40,639 --> 00:50:43,239
lot of the people that have been developing and building

735
00:50:43,280 --> 00:50:48,840
these very amazing technology driven plants and stuff like that,

736
00:50:48,840 --> 00:50:53,599
that they are experts in what they do, and there's

737
00:50:53,639 --> 00:50:55,800
a time to listen and a time to talk, but

738
00:50:56,000 --> 00:50:59,119
mostly listen, especially if you're new to the field.

739
00:51:00,320 --> 00:51:03,199
Speaker 4: Before I let you go, you know, you're a public figure,

740
00:51:03,280 --> 00:51:08,280
you're a podcaster, you know, you're you're teaching. If people

741
00:51:08,320 --> 00:51:10,760
want to get in touch with you to ask you

742
00:51:11,280 --> 00:51:14,440
how to get into OT security, you know, how how

743
00:51:14,480 --> 00:51:15,199
would they reach you?

744
00:51:16,119 --> 00:51:16,280
Speaker 2: Uh?

745
00:51:16,719 --> 00:51:20,639
Speaker 1: Well, probably the easiest is to find me on LinkedIn.

746
00:51:21,920 --> 00:51:27,920
I'm I'm very I'm very bad at immediately hitting the reply,

747
00:51:28,039 --> 00:51:31,079
but I definitely go through them a couple times a

748
00:51:31,119 --> 00:51:36,599
month and accept and I will answer questions through there

749
00:51:37,559 --> 00:51:43,679
without a doubt. And then you know, here in here

750
00:51:43,679 --> 00:51:48,079
in Calgary, Western Canada, like you say, I'm pretty visible.

751
00:51:48,199 --> 00:51:52,119
I'm you know, six three and white hair kind of

752
00:51:52,159 --> 00:51:57,000
stick out. And I'm very approachable on this, especially if

753
00:51:57,000 --> 00:52:00,360
somebody is interested in this at all. I think this

754
00:52:00,400 --> 00:52:03,280
is such important work that we're doing. Like I said,

755
00:52:03,320 --> 00:52:07,320
I don't represent Enbridge here, I don't represent Suncore or

756
00:52:07,320 --> 00:52:11,280
any of the other companies I work for, but I'm

757
00:52:11,360 --> 00:52:13,760
really proud of the work that we are doing here

758
00:52:14,239 --> 00:52:19,760
in Alberta, and the education institutions are taking it very seriously.

759
00:52:20,639 --> 00:52:27,159
There's a lot of momentum in this area of securing

760
00:52:27,199 --> 00:52:29,599
our way of life that is controlled by a lot

761
00:52:29,639 --> 00:52:34,039
of digital stuff. So I'm easily very approachable on this.

762
00:52:34,519 --> 00:52:38,519
Find me on LinkedIn, and I've got a couple things

763
00:52:38,559 --> 00:52:40,599
out there online. But the other one, like you say,

764
00:52:40,679 --> 00:52:46,559
is caffeinated Risk. We have a website, and Doug at

765
00:52:46,599 --> 00:52:50,199
Caffeated Risk would find me if you wanted to send

766
00:52:50,199 --> 00:52:53,679
me an email, and LinkedIn the other best way to

767
00:52:53,719 --> 00:52:54,039
do it.

768
00:52:57,440 --> 00:53:00,920
Speaker 2: Andrew, that just about concludes your interview with Doug Lease.

769
00:53:01,719 --> 00:53:05,159
And as we exit this episode here, I figure in

770
00:53:05,320 --> 00:53:08,239
a show about recruiting, some of our listeners will want

771
00:53:08,280 --> 00:53:11,440
to know how do I get a job in the

772
00:53:11,480 --> 00:53:15,199
OT industry? So, Andrew, how do I get a job

773
00:53:15,559 --> 00:53:18,199
in the OT industry? What are recruiters looking for?

774
00:53:19,159 --> 00:53:22,320
Speaker 3: Well, what I heard Doug say, and I agree with him,

775
00:53:22,519 --> 00:53:25,000
is that if you want to be effective in the

776
00:53:25,039 --> 00:53:28,960
world of OT security, you've got to understand cybersecurity. You've

777
00:53:28,960 --> 00:53:32,760
got to understand it because a lot of that technology

778
00:53:33,119 --> 00:53:36,679
is in the OT space, and you have to understand OT.

779
00:53:36,800 --> 00:53:39,559
You have to understand something about engineering, something about the

780
00:53:39,599 --> 00:53:43,599
physical process, something about automating the physical process. So you

781
00:53:43,639 --> 00:53:46,840
need cybersecurity, you need it. You need OT. You know,

782
00:53:47,159 --> 00:53:51,760
what I heard Doug say is it's it's a hard

783
00:53:51,800 --> 00:53:54,440
fit to have someone come straight out of school and

784
00:53:54,519 --> 00:53:59,760
drop them straight into OT cybersecurity. He would rather people

785
00:53:59,800 --> 00:54:03,159
come straight out of school and do one of the three.

786
00:54:04,480 --> 00:54:08,159
Do some cybersecurity on the I side, do some server

787
00:54:08,280 --> 00:54:12,679
administration on the IT side, or telecoms or network stuff,

788
00:54:13,000 --> 00:54:16,440
just to learn about those tools and how to you know,

789
00:54:16,480 --> 00:54:20,280
apply them to different kinds of problems. Or you know,

790
00:54:20,920 --> 00:54:24,920
do something on the engineering side and you know, learn

791
00:54:25,000 --> 00:54:28,519
then about cybersecurity and the other stuff server administration and

792
00:54:28,519 --> 00:54:34,679
so on. So start with something and grow into or

793
00:54:35,679 --> 00:54:39,639
you know, get recruited into the space that you're really

794
00:54:39,679 --> 00:54:40,320
interested in.

795
00:54:41,280 --> 00:54:41,480
Speaker 1: You know.

796
00:54:41,559 --> 00:54:43,599
Speaker 3: Again, my own experience is I love to hire people

797
00:54:43,639 --> 00:54:46,559
who are interested in something. If your interest is in

798
00:54:46,599 --> 00:54:50,119
OT security and I've hired you into any of these

799
00:54:50,159 --> 00:54:53,679
other functions, I'm going to work as your manager to

800
00:54:53,840 --> 00:54:57,159
give you opportunities to move into the field that you're

801
00:54:57,199 --> 00:54:59,800
interested in. That's how you're going to be the most

802
00:55:00,000 --> 00:55:04,320
efective for you know, my organization, because you keep naturally

803
00:55:04,440 --> 00:55:06,800
learning more about the stuff that you're interested in. So

804
00:55:08,199 --> 00:55:11,519
start somewhere and you know, work into OT security over

805
00:55:11,559 --> 00:55:13,719
time is what Doug said, and it kind of makes sense.

806
00:55:14,199 --> 00:55:16,280
You know, it might be frustrating for people who have

807
00:55:16,480 --> 00:55:20,079
come out of the very few OT security programs in

808
00:55:20,119 --> 00:55:23,960
the world, but you know, if you've come through one

809
00:55:23,960 --> 00:55:26,400
of those programs, I think there's there's there's opportunities for

810
00:55:26,440 --> 00:55:29,039
you as well. But you know, maybe maybe it doesn't

811
00:55:29,079 --> 00:55:32,559
hurt for you to grab something related for a couple

812
00:55:32,599 --> 00:55:35,239
of years and then move into sort of your your

813
00:55:35,280 --> 00:55:38,840
first love as well. So it's complicated.

814
00:55:39,000 --> 00:55:42,559
Speaker 2: Sorry, Well, thanks to Doug Lease for speaking with you

815
00:55:42,599 --> 00:55:45,480
about this. Andrew and is always Andrew, Thank you for

816
00:55:45,599 --> 00:55:46,440
speaking with me.

817
00:55:47,079 --> 00:55:47,960
Speaker 3: It's always a pleasure.

818
00:55:48,000 --> 00:55:48,519
Speaker 1: Thank you, Nan.

819
00:55:49,199 --> 00:55:53,119
Speaker 2: This has been the Industrial Security Podcast from Waterfall. Thanks

820
00:55:53,119 --> 00:55:55,039
to everyone out there listening.

821
00:56:00,960 --> 00:56:01,400
Speaker 4: Something

