Speaker 1: Y'all ripped off you you needed, that's who you don't have.
Speaker 2: Come running just as fast as we can. Shooter's gonna help.
Speaker 3: Come.
Speaker 4: Man Dix is the Troubleshooter Show. No Tom Martino.
Speaker 5: Hello, I'm Tom Martino. Welcome to this show. Three oh
Speaker 5: three seven one three talk seven one three eight two
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Speaker 5: Courtney Pierce is with me from Buy and Build. You know,
Speaker 5: I jokingly said about buy and Build one time when
Speaker 5: I went to his old warehouse. I used to call
Speaker 5: it a big ugly warehouse. And it's not being an
Speaker 5: ugly anymore. He moved, but it was still wonderful, And
Speaker 5: I said, I want my ashes spread in this store.
Speaker 5: It just it's just so much fun to get lost
Speaker 5: to that warehouse. And a lot of people still to
Speaker 5: this day, Courtney, even though you advertise a lot, they say,
Speaker 5: what exactly do you do? They don't know if they're
Speaker 5: going to see a warehouse a showroom contractors. If you
Speaker 5: had to explain to somebody. Okay, so you're at a
Speaker 5: community function, so mister Courtney Piers tell us about buy
Speaker 5: and build. What would you say, sir, Well, we're.
Speaker 6: A discount kitchen and bathroom cabinet showroom. What we do
Speaker 6: is we import directly from the manufacturer directly to our shops,
Speaker 6: so we avoid the middleman, therefore cutting out all the
Speaker 6: middleman costs of a distribute and we can save you
Speaker 6: a fortune on Now, we have over twenty colors cabinets
Speaker 6: to choose from.
Speaker 5: Okay, when people order cabinets, do they put them together,
Speaker 5: install them or do.
Speaker 6: You Yes, they can, so they come unassembled, ready to build.
Speaker 5: So let's flat. Yeah, literally, people.
Speaker 6: Lot them up in there, pickup truck, take them home,
Speaker 6: build them and instance.
Speaker 5: All cabinets come flat, A lot.
Speaker 6: Of them, Yeah, most of them do. Most of the
Speaker 6: imported cabinets do.
Speaker 5: But you never know officier contractors put them together, right.
Speaker 6: And we offer an assembly service and a delivery services.
Speaker 5: So there's two kinds of assembly. You have the assembly
Speaker 5: of the actual cabinets, then you have the installation the
Speaker 5: so both.
Speaker 6: Are labor and we do all of those.
Speaker 5: Do people save money by going with the flats and
Speaker 5: assembling and installing themselves.
Speaker 6: They do, But in a lot of cases it's you know,
Speaker 6: it depends how much your time is worth. And I think, honestly,
Speaker 6: the having us assemble them is definitely the way to go.
Speaker 5: All right, and then cut in the studio. If you're streaming,
Speaker 5: you'll see some handsome dudes. You'll see Deputy Chopper over there,
Speaker 5: and you'll see a major Mark Major in the center,
Speaker 5: front and center, and then Deputy Dollar. We call him
Speaker 5: that because of his financial career and he helps people
Speaker 5: with all kinds of problems. So, any of you guys
Speaker 5: working on anything we need to know about, Deputy das
Speaker 5: here with us. Anything that we need to know about. First,
Speaker 5: let's let's let's talk about that. Nope, okay, good, So
Speaker 5: we can go right to the phones and Mark, what
Speaker 5: did you say? Did you say anything? Okay, So what
Speaker 5: we're going to do is attempt to solve your problem,
Speaker 5: but sometimes we really just we can't solve it, but
Speaker 5: we help others who are listening. So, Robert, this is
Speaker 5: a smart meter question. I think smart meters confuse the
Speaker 5: heck out of people. So let's talk about smart meters.
Speaker 5: What's going on with you?
Speaker 7: All right?
Speaker 8: Tom?
Speaker 9: Well, I've been approached by I think a representative from
Speaker 9: Excel Energy wanted to talk to me about signing up
Speaker 9: for a smart meter. I have been able to avoid it,
Speaker 9: but he's persistent, so I'm I need to educate myself
Speaker 9: and find out what you guys know about it.
Speaker 5: Okay, smart meters are good for some people and not
Speaker 5: for others. Smart meters are good for people that can
Speaker 5: plan their loads. When I say loads, we all have
Speaker 5: varying electric loads. Some people do a lot in the morning,
Speaker 5: some people do a lot in the afternoon, some people
Speaker 5: do a lot in the evenings. It depends on what
Speaker 5: you do and when you do it. If you can
Speaker 5: avoid the peak times, you get a lower rate. It's
Speaker 5: that simple. And the smart meter can tell when you're
Speaker 5: using the stuff and bill you accordingly, so you can
Speaker 5: actually save money. But at the same time it can
Speaker 5: all but at the same time, it can ding you
Speaker 5: for the busy times, whereas your other meter won't go ahead.
Speaker 5: What were you going to say?
Speaker 10: You can still get the smart meter and get the
Speaker 10: flat rate billing. You do not have to get the
Speaker 10: time of use billing through xl.
Speaker 5: Okay. Explain that again, Dragon.
Speaker 10: Getting the smart meter will save you money because they
Speaker 10: are going to start charging people who do not have
Speaker 10: the smart meter because they will have to send a
Speaker 10: representative out to your house to read the meter. So
Speaker 10: getting the smart meter will save you a little bit
Speaker 10: of money. But once you get this smart meter, they
Speaker 10: will automatically enroll you in time of use billing. So yes,
Speaker 10: the afternoon costs are going to be a lot higher
Speaker 10: than midday in mornings.
Speaker 5: Are you saying, can you opt out from the time
Speaker 5: of day of billing.
Speaker 10: Yes, but you'll be billed at a flat rate, which
Speaker 10: is higher than the lower rate billings that are in
Speaker 10: the time of use options.
Speaker 5: Okay, do you like Dragon? You've seem to know a
Speaker 5: lot about this. Do you like? I like time of
Speaker 5: use billing because I can control it. I mean, who
Speaker 5: can't you?
Speaker 10: I personally do not because I work in the mornings
Speaker 10: and I am home in the afternoons and evenings. So
Speaker 10: I'm going to use more electricity in the evenings, so
Speaker 10: I get a lesser bill in the evenings than somebody
Speaker 10: who uses the time of use billing. Say, if they
Speaker 10: worked in the evenings, so if they had like the
Speaker 10: reverse schedule, then I did, they would be saving money.
Speaker 6: I am not.
Speaker 5: So I want to know this is Is there going
Speaker 5: to be a time when we don't have the choice?
Speaker 5: Don't know? I think there is. I think eventually we're
Speaker 5: all going to be migrated to the smart meter. Did
Speaker 5: they say anything about that, Robert, No.
Speaker 9: That's what I wanted to find out if if I
Speaker 9: could try it and then if I didn't like it,
Speaker 9: switch back.
Speaker 10: Correct, Yes, you can. You're eventually going to be moved
Speaker 10: over to the smart meter or they are going to
Speaker 10: charge the charge of a monthly fee. You have the
Speaker 10: option to be on the flat rate plan or the
Speaker 10: time of use plan, and I think you can switch
Speaker 10: back and forth, maybe every six months, most likely every
Speaker 10: year if you don't, if you want to figure out
Speaker 10: what works best for you.
Speaker 9: So the peak probably during the daytime and off peak
Speaker 9: during the evening is that no?
Speaker 10: No, No, the peak time, no, just they're just the opposite,
Speaker 10: just the opposite.
Speaker 5: Think about when people use stuff when they get up
Speaker 5: in the morning, when they come home from work peak,
Speaker 5: it's usually when people are.
Speaker 10: Then off peak times are you know, overnight clearly and
Speaker 10: early mornings?
Speaker 6: Got it?
Speaker 5: Now, tell me what did you think of the presentation?
Speaker 9: Well, my wife has been able to avoid me having
Speaker 9: to talk to him. Yet she tells him I'm gone.
Speaker 9: So this guy's pretty persistent. So I thought, well, I
Speaker 9: better get he's going to be coming back. I'm better
Speaker 9: educate myself. So I've not had a face to face
Speaker 9: discussion with him yet.
Speaker 5: Okay, well, but they're going I'm looking here on Excels.
Speaker 5: On Excels website, they're actively deploying their smart meters. The
Speaker 5: initiative aims, they say, to enhance, of course, the time
Speaker 5: of use pricing where race will depend on when you
Speaker 5: do it. In Colorado, the PUC has approved their plan
Speaker 5: to install smart meters, and basically they're gonna but it
Speaker 5: doesn't say here that they're going to make you do it.
Speaker 5: If they's. Choosing to retain a non communicating meter will
Speaker 5: involve additional costs, but you should have the choice for
Speaker 5: a good long time. Still, So I mean, that's not
Speaker 5: what Excel says. That's another source, which is Reddit. You know,
Speaker 5: they say that people who don't do it.
Speaker 10: If you will spend one, they will eventually charge you
Speaker 10: that monthly service fee.
Speaker 5: So I would get one, and I don't know the
Speaker 5: the reason you've been avoiding? Is there a reason that
Speaker 5: you is it? Do you think you can't alter your use? Robert?
Speaker 5: Can you alter when you use? When you do your
Speaker 5: laundry and when you do certain things.
Speaker 9: I just avoid anybody coming to my front door. And
Speaker 9: so oh, I see, I see, and let myship well, sir.
Speaker 5: That that that could be a bad thing if someone's
Speaker 5: trying to save your soul anyway, So okay, so Robert,
Speaker 5: here's I want to take Mary and see what Mary
Speaker 5: has to say. Mary, what about you? What's going on? Mary?
Speaker 7: Hi?
Speaker 11: Yes, I live in langmant.
Speaker 12: And we have the smart meters.
Speaker 11: We do not have Excel in Longmont. And if you
Speaker 11: opted out, I believe it was like fifteen dollars a
Speaker 11: month more because they had to, you know, come read
Speaker 11: the meter. However, right, biggest reason a lot of people
Speaker 11: didn't want to use it was because it wasn't safe
Speaker 11: for your body, some type of waves, all that kind
Speaker 11: of stuff.
Speaker 5: Now, now that sounds okay they're talking about they're talking
Speaker 5: about the wireless technology. But I listen. I know people
Speaker 5: are trying to avoid all of this kind of technology
Speaker 5: in general, but we have so much going on right now.
Speaker 5: That's smart meter. I'm sure you went to sites where
Speaker 5: they said it was linked to cancer and.
Speaker 11: Everything, right, Well I didn't because I'm not a conspiracy theorist.
Speaker 13: The other thing good they.
Speaker 11: People didn't want it is because they were thinking that
Speaker 11: like in California, if at four o'clock in the afternoon, oh.
Speaker 5: No, I get it. Yeah, the brownouts, Yeah.
Speaker 11: They're gonna shut it down.
Speaker 7: So that's why I didn't.
Speaker 5: You know what, I never thought of that one. That
Speaker 5: that's a good point. People are afraid of brownout saying
Speaker 5: wait a minute, you know they're gonna they're gonna control
Speaker 5: what I can use, when I can use when when
Speaker 5: push comes to shove, and that's a let's put it
Speaker 5: this way. I'm not sure that's in the cards, but
Speaker 5: that's definitely in the technology. We have more coming up.
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Speaker 5: Wait time for an insurance checkup free, no obligation. In comparison,
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Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate man dot
Speaker 5: com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two. Hi Tom Martino
Speaker 5: here three oh three seven one three talks seven one
Speaker 5: three eight two five five. Okay, it's Steve's turn now,
Speaker 5: Hi Steve, what's going on with you?
Speaker 13: Well, I'm going through the Century Link nightmare trying to
Speaker 13: get Now, how.
Speaker 5: Is it a nightmare? Tell me what's going on? Man?
Speaker 5: Tell me the whole story. What's what makes it a nightmare?
Speaker 7: Well?
Speaker 13: It all started. You think just a transfer service to
Speaker 13: be a simple thing. Back on February tenth, I did
Speaker 13: a after hours so I did a chat and.
Speaker 7: With a robot.
Speaker 13: So I got past the robot, then got to a person,
Speaker 13: and then finally submitted to have our service transferred. Drop
Speaker 13: Love in Colorado down to Westminster. It was all supposed to.
Speaker 5: But hold on, but were you staying were you staying
Speaker 5: with the century Link?
Speaker 13: Yes, yes, just move in the service.
Speaker 5: Okay. So on February tenth, you called CenturyLink about basically moving. Yes,
Speaker 5: now why did you have to do that? Do you
Speaker 5: have Do you have broadband that you were moving?
Speaker 13: No, just the basic phone system. And what I'm doing,
Speaker 13: I'm trying to help up my father in laws.
Speaker 5: What do you mean a basic phone system? You actually
Speaker 5: have a landline?
Speaker 13: Yes, well it's my father in laws. He's ninety one
Speaker 13: years old.
Speaker 5: Okay, got it, got it right.
Speaker 13: He's moving to an assisted living facility and got it.
Speaker 13: So we're trying to move his move everything from Loveland
Speaker 13: down to Westminster.
Speaker 5: And this is okay, this all up.
Speaker 13: And I have all the documentations saying that they had
Speaker 13: the new address, they issued me a new phone number,
Speaker 13: and so on the twenty fifth, when it was supposed
Speaker 13: to come on, I get emails and text messages and saying, yeah,
Speaker 13: it's it's a done deal. The one in Loveland shut
Speaker 13: off and the one in Westminster is turned on. So
Speaker 13: and sure enough, they did shut off the one in Loveland,
Speaker 13: but nothing's working at the Westminster residents.
Speaker 5: Does it all just come down to that?
Speaker 6: What's that?
Speaker 5: Does it all just come down to that? Right now,
Speaker 5: you still don't have phone service at the new place.
Speaker 13: They'll they'll do not. I spend an hour each day
Speaker 13: trying to communicate with them that there's no there's no service.
Speaker 13: So they write a ticket and guess where they send
Speaker 13: me technician? They send him to Loveland where the where
Speaker 13: the phone shut off. They don't send him to the
Speaker 13: new get the new address working.
Speaker 5: Well, now you know why Sentry Link is on its
Speaker 5: way out.
Speaker 13: Oh surprise, they left this one.
Speaker 5: Look at uh let me let me tell you the
Speaker 5: real story here. The real story is the landline service
Speaker 5: is the lowest priority they have. It really is, and
Speaker 5: so you're getting the dregs of society. They they go
Speaker 5: out and find people who will work for food on
Speaker 5: the corner, and when they're not cleaning windshields, they have
Speaker 5: them switch phone lines. I really believe that you're not
Speaker 5: going to get the level of service you want, and
Speaker 5: it's going to be like this. Now we can call
Speaker 5: and light a fire and say, look, just transfer the
Speaker 5: stupid service. First of all, I want to ask some questions,
Speaker 5: some very basic questions. Is their service at the new facility.
Speaker 13: Yes, there is. I mean, how do you know, well service.
Speaker 5: I meant you know what I meant? Is it available there? Oh?
Speaker 13: Yes it is, Yes it is. I've seen it through
Speaker 13: their website and the previous residents they've had service there
Speaker 13: and most Okay, that lives in the facility.
Speaker 5: So is there a jack in the wall for his
Speaker 5: phone in his apartment?
Speaker 7: Yes?
Speaker 5: There is, and it's not activated.
Speaker 13: No, no doubt.
Speaker 5: Okay, I think, look, we can put someone on this.
Speaker 5: What were you going to say, bro? What were you
Speaker 5: going to say?
Speaker 14: So we do have a contact in whatever that I
Speaker 14: don't know the new name of the phone company. It's
Speaker 14: not it's it's not uh anymore. Yeah, it is Luminous
Speaker 14: or something. Is that what it's called.
Speaker 5: Well, I know our angel is. Our angel works for
Speaker 5: Lumen and they help with century Link issues. So do
Speaker 5: you think you can give it to our angel? This,
Speaker 5: of course?
Speaker 14: Or what I worked a previous I worked this century
Speaker 14: case Central in case a few months ago and Sue
Speaker 14: sent me this guy's contact information. He was good, he
Speaker 14: was very helpful in resolving the situation. I'll be happy
Speaker 14: to do that again. But stee, if I do have a.
Speaker 14: I think a much better idea. You can just go
Speaker 14: to a cellar store and open a cellular service account
Speaker 14: and port that number from Century Links so that your
Speaker 14: father in lawved won't even have to change his phone number.
Speaker 14: And if you're concerned that maybe a cell phone is
Speaker 14: too small for him to operate, they do sell these
Speaker 14: giant old style phones that look exactly They're designed especially
Speaker 14: for old elderly people who look exactly what traditional cel phone,
Speaker 14: traditional house.
Speaker 5: Is it like that? One time's got I knew I
Speaker 5: was gonna hear some craps, So so you know, that
Speaker 5: way you can get Century Link out of your life
Speaker 5: forever and the cell phone service.
Speaker 14: You know, he can take that with him if he
Speaker 14: if he if he goes somewhere to the park or
Speaker 14: to you know, to the story.
Speaker 5: What do you think about getting him one of those?
Speaker 5: Do you think he would do? You think he would
Speaker 5: reject it because it's wireless.
Speaker 13: No, he wouldn't. He wouldn't reject it. He's tried it before,
Speaker 13: and there's he just didn't have the motor skills to
Speaker 13: do it. He's ninety one, and his fingers. For some reason,
Speaker 13: it won't even work on a touch screen is Steve.
Speaker 14: Well, that's why they.
Speaker 5: He doesn't have the body temperature.
Speaker 14: You're saying, oh god, but Steve, take a look online.
Speaker 14: Can look at these old style phones that look just
Speaker 14: like old house phones, except their cell phones. They're made
Speaker 14: for people like this. I mean, please consider that if
Speaker 14: and if that doesn't work.
Speaker 5: Such a hassle free, then you don't have anything installed.
Speaker 5: You don't have anything to unwind if he passes or
Speaker 5: when he passes. It's really something that would be easy, immediate.
Speaker 14: And same phone number. Yeah, just poured it and the
Speaker 14: cell phone store will.
Speaker 7: Be about it.
Speaker 13: I don't know that it would work for him.
Speaker 5: I just really don't because of his dexterity.
Speaker 13: You're saying, yeah, just because of where he's at in life.
Speaker 5: What kind of a phone? Let me ask you this,
Speaker 5: what kind of a phone does he have that you're
Speaker 5: afraid he won't be able to do the.
Speaker 7: Well?
Speaker 9: What does he have that he likes?
Speaker 13: What he has now and what he's familiar with is
Speaker 13: a cordless Panasonic phone that he's had for a long time,
Speaker 13: and he he knows his way around that and anything new.
Speaker 5: But but Demitria is saying that these other phones resemble
Speaker 5: that exactly. They resemble those You should just go you
Speaker 5: should actually.
Speaker 15: Go to a store and look at it. Can he
Speaker 15: go to a store and look at it or not? No,
Speaker 15: I've seen them online they're advertised or Walmart. Maybe maybe Walmart.
Speaker 15: It doesn't even have to be Central Link. Who cares
Speaker 15: what it is?
Speaker 14: Well, yeah, that's my point. It's not going to be
Speaker 14: Century Link. It's going to be a typical cell phone
Speaker 14: company like let's say Verizon or T Mobile, with a phone.
Speaker 13: That looks exactly like the old and they're in their
Speaker 13: apartment they have, you know, very very well like my
Speaker 13: AT and T service is very like one bar in
Speaker 13: their career.
Speaker 5: Yeah, he just simply watched the old school guys. I
Speaker 5: mean that's what he wants. I understand, bro. But Consumer
Speaker 5: Cellular specifically makes a phone for seniors and they have
Speaker 5: a plan for twenty bucks a month and they have
Speaker 5: a phone. It's something look into he wants. He doesn't
Speaker 5: even know what he wants. Mark, he wants a phone.
Speaker 5: What he wants is the phone he can operate. And
Speaker 5: he's afraid he can't operate one of these new smartphones.
Speaker 5: And I understand that completely, But these are not like
Speaker 5: little smartphones, they're different. They have regular numbers, and I said,
Speaker 5: they just seem to be more how do we put
Speaker 5: it more user friendly for older people? So just give
Speaker 5: it a try now if you want, we can call
Speaker 5: our friend over at this lumit that it's called right now,
Speaker 5: we can do it.
Speaker 16: That's true.
Speaker 5: Okay, hold on a second. I'd like, okay, well, d
Speaker 5: can you take this and send it over to the angel?
Speaker 6: Take it?
Speaker 14: And by way, Becky is on the line. She's got
Speaker 14: another suggestion for Steven.
Speaker 5: Becky, what is your recommendation?
Speaker 12: O there?
Speaker 7: So I've called you before.
Speaker 12: I'm a nurse and I've had a lot of my
Speaker 12: seniors get the phone. It's clear, Captain, Yeah, what is it?
Speaker 7: A larger phone?
Speaker 12: It has large numbers and they actually can pick up
Speaker 12: the call and read what everybody is saying.
Speaker 7: It doesn't have to do a cell phone.
Speaker 12: And it's free.
Speaker 17: Ali has to do with fend can get online.
Speaker 5: So is there? Is it real time? Is it real
Speaker 5: time that they're reading it?
Speaker 7: Is?
Speaker 5: I wonder if that's actually practical. I mean, you're actually
Speaker 5: talking to somebody.
Speaker 12: A lot of my seniors use it.
Speaker 7: They install it, they show everybody how to use it.
Speaker 7: It's super easy.
Speaker 14: I don't understand why this is a free service or
Speaker 14: is Are you saying the console is free and then
Speaker 14: you pay a monthly fee.
Speaker 12: I think it's free because they.
Speaker 5: Why is it? WHOA would tell me what you're looking at? D?
Speaker 5: So what is it called? First of all? I want
Speaker 5: to look it up too. It's called clear Captions. All right,
Speaker 5: let's talk about it. Coming back. I got I gotta
Speaker 5: take this break Clear Captions right after this. I'm Tom
Speaker 5: Martinez three O three seven one three eight two five five.
Speaker 5: Don't forget Genesis Total Exteriors for mold detection and remediation.
Speaker 5: The honest people in mold really and truly Genesis Tootalexteriors
Speaker 5: dot com. Go with a sure thing Denver's best roofer
Speaker 5: Excel Roofing dot com. You don't pay a cent until
Speaker 5: you're contenth time for an insurance check up free, no obligation.
Speaker 5: In comparison, call Compass insurance paying too much your coverage
Speaker 5: at dozens of insurance companies find out now three oh
Speaker 5: three seven seven to one help. You'll think you're his
Speaker 5: only customer when you choose Frank durand the Real Estate
Speaker 5: Man dot com to list your home with Remax Alliance
Speaker 5: three all three nine two zero sixteen twenty two. Hi
Speaker 5: Tom Martino here three three seven one three talks seven
Speaker 5: one three eight two five five Courtney Pierces with us
Speaker 5: from Buy and Build. Somebody wants to know them if
Speaker 5: they want to redo the bathroom. You sell cabinets, you
Speaker 5: sell You changed your model from what it was before.
Speaker 5: And I want to be very clear on this. So
Speaker 5: you sell cabinets and you sell countertops and vanities and
Speaker 5: all of that. Mirrors you sell or Nope, we don't
Speaker 5: sell mirrors, and we don't sell light pictures either anymore.
Speaker 6: Right, No, we do not.
Speaker 5: So you're really counters in cabinets.
Speaker 6: Yeah, cabinets and countertops for kitchen and bathroom. We have
Speaker 6: the best prices around and we decided, you know, that
Speaker 6: was our specialty, so we decided to just concentrate on
Speaker 6: it and get even better at that service.
Speaker 5: So how do the countertops work? Do you guys fabricate
Speaker 5: them there?
Speaker 6: We do well, not on site at our shop, but
Speaker 6: we have fabricators that we work with on of one
Speaker 6: particular company that does all of our installs for us,
Speaker 6: and they are fantastic. It's the first time, I can
Speaker 6: actually say that with confidence in the last ten years. Oh,
Speaker 6: it's hard and are really good. They're responsible, they're clean,
Speaker 6: they're on time, and they do a very very good job.
Speaker 5: And so this is so if I want to have
Speaker 5: a bathroom done, and you do the cabinet part and
Speaker 5: the fawcett part in the countertops part, so does my
Speaker 5: contractor go to you or do I go to you?
Speaker 6: Either way, if you come to us as a customer,
Speaker 6: we can offer you the whole turnkey situation.
Speaker 5: Ken, that's what I want to know. What do you
Speaker 5: mean turnkey?
Speaker 6: So basically from scratch we can come into your bathroom and.
Speaker 5: Do the whole thing. We could do the whole thing,
Speaker 5: even the stuff that you don't sell it, buy and build.
Speaker 6: Well, so the stuff we don't sell it, buy and build.
Speaker 6: My cabinet installer does occasionally do side jobs with other materials.
Speaker 6: He can do tile, he could do stuff.
Speaker 5: But he can source toilets and sings.
Speaker 6: Yeah, well, sourcing the product is different than the installation part. Okay, right,
Speaker 6: But the customer we obviously work with some trade partners.
Speaker 6: We try to get people the best deals. We count
Speaker 6: on everything.
Speaker 5: So so if I come to you. So you guys
Speaker 5: can handle it all and you can arrange for me
Speaker 5: to purchase the fixtures where I need to correct.
Speaker 6: And then yes, our installers will come in. They, you know,
Speaker 6: will handle the whole installation of your cabinet, your countertop,
Speaker 6: your sink, your faucet, all that stuff.
Speaker 5: How long you've been in business now.
Speaker 6: We've been in business over twenty years, about twenty two
Speaker 6: years now.
Speaker 5: I remember when we first got together. It was really
Speaker 5: pretty cool.
Speaker 6: Yeah, twenty two years of saving Denver money. A lot
Speaker 6: of people don't stay in business for that long. We've
Speaker 6: been competing against the big guys for a really long
Speaker 6: time and our customers.
Speaker 5: I mean, at one time you had that big, muddy
Speaker 5: parking lot. So right now you have great parking, great building.
Speaker 6: Yep, beautiful, beautiful showroom with tell them how to get dictions.
Speaker 6: We're just south of Alameda and we're just west of
Speaker 6: I twenty five. So at five sixty South Lapan Street,
Speaker 6: you're to take Alameda to Lapan, turn south and look
Speaker 6: for the giant orange and blue building. Very easy to find.
Speaker 5: So explain to us guys how this captioning thing works
Speaker 5: for people. So if someone older gets it and they
Speaker 5: get a phone call, they look at the screen and
Speaker 5: they pick it up and say hello, and then the
Speaker 5: screen will read out what the other person says. So
Speaker 5: the other person says, hello, this is Mike. You know
Speaker 5: are we still on for lunch? Right? And then they
Speaker 5: respond verbally, okay, that's pretty cool? But why is it
Speaker 5: free time?
Speaker 14: According to the to the Services website, it looks like
Speaker 14: the government pays for it. Their authorities derived from the
Speaker 14: American with Americans with Disabilities Act, and then FCC somehow
Speaker 14: has this process. I didn't get into the details, but
Speaker 14: essentially the FCC administers this program and somehow the government
Speaker 14: ends up paying for the telephone service.
Speaker 5: It can't be that expensive, right, Well, everything is free
Speaker 5: so the phone no, I meant as far as the
Speaker 5: government providing it. So although everything the government does seems
Speaker 5: to they seem to pay too much. Except now, like
Speaker 5: Mark once pointed out, how many presidents do you know
Speaker 5: they get on the phone with Boeing and negotiate Air
Speaker 5: Force one that I don't think people are used to
Speaker 5: having a business person in office and watching the negotiations
Speaker 5: that go on. They think it doesn't have decorum, They
Speaker 5: think it's they think he has no class. They really don't.
Speaker 5: They don't know how to deal with them. They're used
Speaker 5: to people and all of the past presidents. Yeah, but
Speaker 5: you're just.
Speaker 18: Talking about the elite. Man, that's not most of us.
Speaker 18: You're talking about the elite. No, I'm not talking about
Speaker 18: I never talked about most of us. You're right, But
Speaker 18: I'm talking about the people who criticize. Say, you know,
Speaker 18: President Biden would have never done that, or President or
Speaker 18: Obama or even.
Speaker 5: You know Bush. There was a decorum they had, and
Speaker 5: Trump doesn't care about it. He I mean, I'm not
Speaker 5: saying it's a bad thing. He wants people to see
Speaker 5: how the sausage is made. I don't think the Washington
Speaker 5: elite knows exactly how to deal with this. They don't
Speaker 5: like the swamp being not just drained, but they don't
Speaker 5: like it being exposed. I mean, these guys think about
Speaker 5: the billions and billions and billions of dollars that have
Speaker 5: been distributed to friends. We still don't know what happened
Speaker 5: to that money that went to the Ukraine.
Speaker 14: Yeah, we don't know what happened to more than half
Speaker 14: of it. Zelensky said, Hey, all we got was eighty
Speaker 14: seven billion.
Speaker 6: I don't know what happened to the rest.
Speaker 5: But they must be able to trace it for God's sakes.
Speaker 5: Well maybe anyway, I'd like to know that. And then
Speaker 5: we want to talk about a follow up. And again,
Speaker 5: I'm not going to get deep, deep, deep into this problem.
Speaker 5: I promise you it's going to be okay. Well, I
Speaker 5: promise you we're not going to dig deep. It's the
Speaker 5: one you so dug in and song yosh about. Hey, Paul,
Speaker 5: but what did Paul want want to talk about? Paul?
Speaker 5: We got a break too, Susan starting. We'll take this break, Okay,
Speaker 5: We'll just come back to him after this. Zero three
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Speaker 5: check up free, no obligation. In comparison, call Compass insurance
Speaker 5: paying too much your coverage at dozens of insurance companies.
Speaker 5: Find Out Now three oh three seven seven to one help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the real estate Man dot com to list your
Speaker 5: home with Remax Alliance three oh three nine two zero
Speaker 5: sixteen twenty two. Tom Martino here three oh three seven
Speaker 5: one three talks seven one three two five five. Paul's
Speaker 5: got a comment on that senior phone.
Speaker 19: Go ahead, Paul, Hey, Tom, thank you checking my call?
Speaker 6: How are you hey?
Speaker 5: I'm doing good man? What's going on? Do you know
Speaker 5: about these phones?
Speaker 19: I do?
Speaker 5: So.
Speaker 19: It's called the clear Captions. My grandmother is ninety nine
Speaker 19: years old. She still lives at home and it is
Speaker 19: doing fantastic.
Speaker 5: Wow.
Speaker 19: But you can't hear squat Wow. So we got one
Speaker 19: of them.
Speaker 5: Wow. Okay.
Speaker 19: It's completely free, and there's a couple of catches. You
Speaker 19: have to have a landline and you have to have internet.
Speaker 19: But when you call and order it and then they
Speaker 19: set up an appointment, the phone shows up at the
Speaker 19: house and then they set up an appointment and a
Speaker 19: guy comes out and sets it up for her. Because
Speaker 19: they have to active, they have to call into the
Speaker 19: very good call center and they have to activate it
Speaker 19: and go through some questionnaires and stuff like that, probably
Speaker 19: for billing purposes, which we didn't see.
Speaker 5: Does it sit on does it sit on a counter
Speaker 5: or desk? And does it sit on a counter or
Speaker 5: desk or does she.
Speaker 19: Yep, we set it.
Speaker 7: Up so that it could sit on her kitchen table
Speaker 7: and it runs on Wi Fi.
Speaker 19: And then we added another jack so we'd have cords
Speaker 19: running all over the kitchen so that it could be
Speaker 19: at the table.
Speaker 5: And if she wants, can she have two of them?
Speaker 19: Uh So we called and asked and they said if
Speaker 19: they approved it, they'll send one, but they never did.
Speaker 5: Okay. So so the way it works, how does she
Speaker 5: know it's ringing? It's a light.
Speaker 19: Out and and it does have a light, but also
Speaker 19: all the other phones in the house ring as well,
Speaker 19: but the ringer on that okay, stupid, it's crazy.
Speaker 5: Loud and it's and then she goes over to that phone.
Speaker 7: Yep.
Speaker 5: When she goes over to that phone, does she press
Speaker 5: a button or does she pick up a handset?
Speaker 19: Whichever she wants to do both she can do either
Speaker 19: one okay. Just like it acts like a.
Speaker 5: Noise and the screen is always Does she activate the
Speaker 5: screen or is it always activated?
Speaker 19: Always activated? And you can control the brightness of it.
Speaker 19: It's a very intuitive device it has and she can
Speaker 19: still good for some the other line and there's a
Speaker 19: slight delay and it's just like voice to text for
Speaker 19: your texting on your mobile phone and it shows up.
Speaker 5: What do you find it? Do you find it to
Speaker 5: be very convenient? Do you think it's really viable?
Speaker 19: Oh, that's the only reason I'm calling in and talking
Speaker 19: to the world man, because I think it's great if
Speaker 19: you have somebody that is hard of you. Okay, there's
Speaker 19: a fantastic product.
Speaker 20: Yes, hey, Tom, I have an addition, the go ahead,
Speaker 20: so he knows and everyone knows. All nine one one
Speaker 20: cent have to have that in case people call.
Speaker 5: What do you mean I have to have what.
Speaker 20: They have the same type phone that will show up
Speaker 20: and do the PRINTO for them.
Speaker 5: Okay, So I want to ask something on these phones?
Speaker 5: Are the buttons big or like if she wants to
Speaker 5: make an outgoing call, how are the buttons?
Speaker 7: Uh?
Speaker 19: Probably almost one inch square?
Speaker 5: There art Oh my goodness. So it's really user friendly,
Speaker 5: really user friendly.
Speaker 19: And their physical buttons on the near the headset not
Speaker 19: a touchscreen. It's physical buttons.
Speaker 5: Yes, So where do we find it?
Speaker 19: Clearcaptions dot com. I know I sound like a commercial,
Speaker 19: but I didn't remember what the name was, so I
Speaker 19: just google it.
Speaker 7: No.
Speaker 5: I like it, bro I like it. I like that
Speaker 5: clearcaptions dot Com. I mean, these are real solutions we're
Speaker 5: talking about every day. Clearcaptions dot com. Okay, cool, thank
Speaker 5: you very much. I mean, I I just I just
Speaker 5: think that it really fits the need for people, and
Speaker 5: the demonstration on the website shows it very well. All Right,
Speaker 5: we have more coming up. We have Courtney Pierce at
Speaker 5: Buy and Build Buy and Build dot net, and we
Speaker 5: can answer your questions about any remodels or we can
Speaker 5: talk about anything you want on the Troubleshooter Show. Three
Speaker 5: O three seven one three eight two five five Go
Speaker 5: with a sure thing Denver's Best roofer Excel Roofing dot com.
Speaker 5: You don't pay a cent until you're content. Time for
Speaker 5: an insurance check up free, no obligation comparison call Compass
Speaker 5: Insurance paying too much your coverage at dozens of insurance
Speaker 5: companies find out now three all three seven seven to
Speaker 5: one help You'll think you're his only customer when you
Speaker 5: choose Frank durand the real Estate Man dot Com to
Speaker 5: list your home with Remax Alliance three all three nine
Speaker 5: two zero sixteen twenty two.
Speaker 1: Ripped Off.
Speaker 2: News need advice so you don't have come running just
Speaker 2: as fast as you can. Shooter's gonna help come.
Speaker 4: Man Dix is the Troubleshooter Show.
Speaker 5: No Tom Martine, Tom Martino here, Welcome to the show.
Speaker 5: Three oh three seven one three talk seven one three
Speaker 5: eight two five five. This hour brought to you by
Speaker 5: Frank durand the real Estate Man dot com for market
Speaker 5: valuations of your home. So many people before they want
Speaker 5: to sell, they they wonder what is my house worth,
Speaker 5: what will I get, what will I net? What can
Speaker 5: I buy? Frank does all of that free of charge.
Speaker 5: It's not a gimmick. He will do it in a
Speaker 5: full readout with all of the factors, and it's not
Speaker 5: a contingent on any obligation on your part. Three oh
Speaker 5: three nine to zero six twenty two. Frank Duran, the
Speaker 5: real Estate Man dot Com. Courtney Pierces with us from
Speaker 5: buying Bill. We're taking your calls as well, and your
Speaker 5: calls are welcome at three o three Martino three oh
Speaker 5: three six two seven eight four sixty six. You can
Speaker 5: call us twenty four seven uh with that number and
Speaker 5: leave a message and we will get back to You
Speaker 5: can also call our number right here, right now three
Speaker 5: oh three seven one three talk seven one three eight
Speaker 5: two five five. And of course you can text us,
Speaker 5: so you can text the iHeart app five seven seven
Speaker 5: three nine. Just that's the short code. So if you
Speaker 5: text something there, we will get it. You put Tom
Speaker 5: in there and it comes to me and that is
Speaker 5: five seven seven three nine. You can also text me
Speaker 5: directly at the the Google voice number I have, which
Speaker 5: comes directly to my cell phone, and it does seven
Speaker 5: four seven nine nine nine fifty two eighty seven four
Speaker 5: seven nine eighty. So listen, this is odd I got.
Speaker 5: I was asking people for their opinions on movies with agendas?
Speaker 5: What movies did they feel have agendas? Somebody wrote in,
Speaker 5: and I wrote, I asked this yesterday. Somebody wrote in
Speaker 5: and said, otto, did anyone feel an agenda with Auto?
Speaker 5: With Tom Hanks? I did not feel any kind of
Speaker 5: message they were trying to get across. What did I
Speaker 5: miss there? Anyway? Another one when you ask people questions
Speaker 5: on what they think is a priority for America, And
Speaker 5: you were going over what they think about Trump's actions
Speaker 5: and their priorities. I'll bet you a lot of these
Speaker 5: questions are not posed properly, and they're posed by people
Speaker 5: who want to show that Trump is doing a good thing.
Speaker 5: But I bet there's a many people as many people
Speaker 5: opposed to what doing. I'd like to know, actually, what
Speaker 5: is there to be opposed about right now? I mean,
Speaker 5: I don't want to hear pontification and rhetoric and you know,
Speaker 5: stomping campaigns. Something. I want to hear something specific. What
Speaker 5: has he done that's so terrible? Save billions of dollars
Speaker 5: for the federal government, shut down crime and corruption. How
Speaker 5: about he shut the border down?
Speaker 18: Remember when Biden said, oh, there's nothing we could do
Speaker 18: without Congress.
Speaker 5: I mean, what a lion sack. I think poor Joe
Speaker 5: Biden was the worst you could It's just not the
Speaker 5: right time in his life. It really wasn't, and they
Speaker 5: could have he was going to go for another four years,
Speaker 5: Oh my god. And I was convinced he was going
Speaker 5: to Now somebody said that because the tax increases are
Speaker 5: so high, the state of Colorado is offering homeowners low
Speaker 5: interest loans. Have you heard of that? What? No for
Speaker 5: their taxes? Do not do not for.
Speaker 14: Their what they're offering to finance your tax?
Speaker 5: Build? Yeah? So your home? Yeah what that's awful? Well,
Speaker 5: I think it can be awful, right, what if you
Speaker 5: don't have a choice? Now they say it's coming in
Speaker 5: a postcard anyway. Three zero three seven one three eight
Speaker 5: two five five. So let's talk to Courtney Pierce. Buy
Speaker 5: and build. It's a it's.
Speaker 18: A Colorado property tax deferral program. The programs allows eligible
Speaker 18: homeowners to pay back property taxes with a low interest loan.
Speaker 18: That seems like a slip. That's that's a way of
Speaker 18: them owning your house.
Speaker 5: So yeah, so as far as buy and build, I
Speaker 5: like places where you save money. I like where you
Speaker 5: save money. So I guess I'm just gonna simply ask
Speaker 5: how much you save Courtney. Let's just let's just name it.
Speaker 5: How much do you save you when you say you
Speaker 5: can save money, well.
Speaker 6: I can give it to you more of a percentage
Speaker 6: than that.
Speaker 5: Yeah, probably like you to give me examples. I'm going
Speaker 5: to give you an example that we were doing a
Speaker 5: laundry room at Steph's house and we did a laundry room,
Speaker 5: and we priced it at home depot and I couldn't
Speaker 5: believe it. I think it was coming with the cabinets
Speaker 5: and countertops and stuff. We're coming to around fourteen grand. Now, people,
Speaker 5: I want you to sit down. This is the truth. Now.
Speaker 5: That wasn't labor. That was materials. Oh there was a okay, yeah,
Speaker 5: that wasn't That wasn't. No. Actually there was some installation
Speaker 5: labor in that, just some minor installation because the but
Speaker 5: but anyway, let me get right to it. I don't
Speaker 5: even know if you remember. It was like a fourteen
Speaker 5: hundred dollars purchase we made with you guys. Yeah, fourteen hundred.
Speaker 6: Oh yeah, we see.
Speaker 5: No, Dmitri, I know you think that's crazy. I'm talking
Speaker 5: about fourteen Granted, we bought everything we needed for fourteen hundred.
Speaker 5: Now we paid labor and all that involved. But the
Speaker 5: total price compared to the total price, so we had
Speaker 5: fourteen versus the total of I think it was thirty
Speaker 5: eight hundred and four thousand.
Speaker 14: That's almost just the sales stacks of that's almost just
Speaker 14: the sales tax of what you would have paid for
Speaker 14: it at the big bub.
Speaker 5: You find that all the time, don't you.
Speaker 6: Yeah, when people come in with bids from other stores,
Speaker 6: especially the boutique stores, we absolutely crush it. I had
Speaker 6: a gentleman come in and gave me, you know, the
Speaker 6: lowest bid. After he went around to a bunch of stores.
Speaker 6: He goes, this is the lowest bid I could find.
Speaker 6: And he said his lowest bid was like twenty six
Speaker 6: thousand dollars. And It's like, in our whole history of
Speaker 6: doing business, I have never one time gotten to twenty
Speaker 6: thousand dollars on a kitchen installed with countertops. Ever, and
Speaker 6: granted he had a very very big kitchen, and still
Speaker 6: we were able to save him a fortune.
Speaker 5: Now, somebody says, and again this is for the HASI TOSSI.
Speaker 5: We have everyone that listens to this show. We do
Speaker 5: not discriminate. They have a Loach hornea carenoe a kitchen.
Speaker 5: I guess that's high end stuff. Do you have cabinets
Speaker 5: for the very high end?
Speaker 6: We have a really nice line of cabinets. We do
Speaker 6: not have that brand.
Speaker 5: But no, no, that Lockhorne I believe is for the appliance.
Speaker 5: Is I believe. I'm not sure, but it's not necessarily.
Speaker 5: I don't know if they make cabinets, but they meant
Speaker 5: that trim level.
Speaker 6: Yes, we just got in a brand new line called
Speaker 6: the Petite Line and it is the new most modern
Speaker 6: looking cabinet that we've got. It's very very popular in
Speaker 6: the market right now. And we've got four colors now
Speaker 6: in the Petit line. Soft closed doors, soft closed drawers,
Speaker 6: finished interiors, glass doors available, all sorts of different accessories available.
Speaker 6: Just you could absolutely put them in a million dollar home.
Speaker 5: Okay, and nowadays you know it doesn't take much to
Speaker 5: have a million dollar home. So if you are looking
Speaker 5: for high end fix and flip whatever, you have it all.
Speaker 6: Yes, we have fix and flip level cabinets as well
Speaker 6: for your your small fix and flippers that are just
Speaker 6: doing a smaller house and trying to get a maybe
Speaker 6: even rental cabinets. We have construction grade lines all the
Speaker 6: way up to the super elite lines.
Speaker 5: Okay, that is an appliance company, La Carnoe. It's a
Speaker 5: it's it's apparently like this one oven. I think Mark
Speaker 5: might be interested in this. It's a fifteen nine hundred.
Speaker 6: Just for the oven. I do have a cabinet would
Speaker 6: match that color perfectly though.
Speaker 5: Yeah, now there are some odd colors coming out. I
Speaker 5: suggest people go with white or with wood and you're
Speaker 5: or with even a distressed look, I think you're you're
Speaker 5: taking you're taking a risk when you go out on
Speaker 5: these wild color.
Speaker 6: Green we play off for them, but the wood tones
Speaker 6: are coming back in now we have six color.
Speaker 5: They always did.
Speaker 6: Options back There was a time where all we had
Speaker 6: was whites and grays and blacks.
Speaker 5: Yeah, but whites are still in and solar woods, so
Speaker 5: they never really go out. And then what about though,
Speaker 5: the eggplant and the blues and dangers stuff.
Speaker 6: I do offer them as a special order product, but
Speaker 6: I feel if you stock them, you're putting yourself in
Speaker 6: the bund to potentially as that popularity goes away and
Speaker 6: the you know HG's you know Home Improvement Network says
Speaker 6: that's not popular anymore. You're out of business on that color.
Speaker 5: And by the way, when you're doing a bathroom, you
Speaker 5: maybe want to consider renew Home Innovations for the shower conversion.
Speaker 5: They do porcelain sheet walls. Wow, I mean, that is
Speaker 5: an unbelievable product. Renew Home Innovations, They're glad to give
Speaker 5: you a free, no obligation estimate. They can do it
Speaker 5: in two or three days. You have several financing options
Speaker 5: as well, low interest. That's renew Home Innovations dot com
Speaker 5: three oh three nine zero four two thousand. Go with
Speaker 5: a sure thing Denver's best roofer Excel Roofing dot com.
Speaker 5: You don't pay a cent until you're content. Time for
Speaker 5: an insurance check up free no obligation comparison call Compass
Speaker 5: Insurance paying too much your coverage at dozens of insurance
Speaker 5: companies find out now three oh three seven seven to
Speaker 5: one help. You'll think you're his only customer when you
Speaker 5: choose Frank durand the real estate Man dot com to
Speaker 5: list your home with Remax Alliance three oh three nine
Speaker 5: two zero sixteen twenty two. Hi Tom Martinez here three
Speaker 5: three seven one three talk seven one three eight two
Speaker 5: five five. Welcome to the show. And when it comes
Speaker 5: to a house, I've always said the two things that
Speaker 5: make or break a house. Oh, I think there's more
Speaker 5: than two. But kisses meths are definitely important, but so
Speaker 5: are floor coverings. When you walk in and the floors
Speaker 5: all look like crap. Now, a lot of people would
Speaker 5: rather that they take a house and really do the
Speaker 5: finishing touches as opposed to someone else trying to do
Speaker 5: it but not hitting the mark. I see them mark
Speaker 5: just a little. I actually prefer either it's done to
Speaker 5: perfection or it's not done at all, and I don't
Speaker 5: want it in between where I have to undo or
Speaker 5: redo things. So, Cordey, I'm asking you at Buy and
Speaker 5: Build Buy and Build dot net, do most people are
Speaker 5: they remodeling or are they doing a new house or
Speaker 5: are they getting a house ready to sell? So remodeling
Speaker 5: would be they're remodeling a house, just their own house.
Speaker 5: Another one is they're getting it ready to sell. Another
Speaker 5: one would be or are they fixing up the house
Speaker 5: they just bought.
Speaker 6: So I say, a pretty good mix. We have a
Speaker 6: lot of homeowners that are looking to absolutely remodel their
Speaker 6: kitchen so they can enjoy a new kitchen in their home.
Speaker 6: We do have a lot of investment property owners that
Speaker 6: come in and do the fix and flip thing with us,
Speaker 6: because we kind of are a fix and flip supply house.
Speaker 5: And when you say you're a fixing, fix and flip,
Speaker 5: why is that because it might give the impression it's
Speaker 5: not really good stuff.
Speaker 6: Right, Well, really it's because the price point. Again, you
Speaker 6: can fix and flip any level house, but the price
Speaker 6: point on it. You're trying to make as much money
Speaker 6: as you can when you're doing a fix and flip,
Speaker 6: and if you can save money on materials and labor
Speaker 6: to install those materials, your profit goes up. And so simply,
Speaker 6: I would say a good forty percent of our customers
Speaker 6: or investment property owners that come in regularly and buy
Speaker 6: cabinets from us to put the houses on the market
Speaker 6: and make the kitchens look great because it's one of
Speaker 6: the best selling points of a house as a kitchen
Speaker 6: and a bathroom. And then the homeowners that have decided
Speaker 6: we're going to stay in our home and we want
Speaker 6: to make our home look beautiful, then they will remodel
Speaker 6: their own kitchens, in which case they'll buy a higher
Speaker 6: end cabinet, have the install they'll be a little bit
Speaker 6: more picky on all the details and stuff than the
Speaker 6: contractors will that are doing fix and flips. But at
Speaker 6: the same time we can accommodate both quite confidently.
Speaker 5: Okay, And that's really important because people come in with
Speaker 5: all kinds of stuff and do you get mostly homeowners
Speaker 5: or mostly contractors.
Speaker 6: I'd say gets split recently it's been mostly homeowners. We've
Speaker 6: had a big wave of end users is what we
Speaker 6: like to call them, the people that are going to
Speaker 6: install it and use the product themselves.
Speaker 5: LJ. What is your question? Hello? LJ three zero three
Speaker 5: seven one three talk three oh three seven one three
Speaker 5: eight two five five Welcome. What's going on?
Speaker 21: Well, I have a question. My mom has a house.
Speaker 21: It's an older house in Denver, and it's about eight
Speaker 21: hundred and fifty square feet, two bedroom, one mass and
Speaker 21: she is getting up an age, and I know that
Speaker 21: it's going to come to a day where we've got
Speaker 21: to sell that house. And I'm wondering, right now, did you.
Speaker 5: Say did you say the whole house? Did you say
Speaker 5: the whole house is what size?
Speaker 21: Eight and fifty square feet?
Speaker 5: Wow?
Speaker 6: Okay, yeah.
Speaker 7: Now they have.
Speaker 21: A big lot. It's an older home. They have a
Speaker 21: huge lot to where you could definitely add on another room.
Speaker 21: But I'm considering whether I need to budget now that
Speaker 21: if I need to, if I should consider redoing it
Speaker 21: to try to sell it, or just, you know, when
Speaker 21: the time comes, sell it as it.
Speaker 5: Well, let me ask you, that's a good question, and
Speaker 5: there's a way to analyze it. First and foremost, How
Speaker 5: does it set in the neighborhood as far as prices
Speaker 5: or decor or condition. Is it better than most or
Speaker 5: worse than most? Or are they all about the same there?
Speaker 21: I would say I wouldn't call it worse as most.
Speaker 21: What happens in her neighborhood is there have been some
Speaker 21: people that have done some remodeling, but those houses, you know,
Speaker 21: I don't believe they're going to be resold for a while,
Speaker 21: and so she's gonna look like it's a downgrade relative
Speaker 21: to everybody else. There's probably three or four homes.
Speaker 5: What I'm saying is what I'm saying is when you
Speaker 5: go into a neighborhood, you never want to buy the
Speaker 5: most expensive house in the neighborhood. You want to buy
Speaker 5: the least expensive house in the neighborhood, even if you
Speaker 5: want to fix it up. Would your guy's house be
Speaker 5: the most expensive or the least expensive or somewhere in
Speaker 5: the middle.
Speaker 8: Somewhere in the.
Speaker 21: Middle based off of that assessment, Yeah, somewhere in the middle.
Speaker 5: Okay, So it's a chance for people to get into
Speaker 5: that neighborhood. Is that neighborhood considered HATSI TATSI is that
Speaker 5: neighborhood considered really classic? Is it desirable? Tell me about
Speaker 5: the neighborhood, because that's going to dictate what you do.
Speaker 21: The neighborhood is pretty rundown, it's not. Basically, she is
Speaker 21: Alameda and scared him and where she's at so the
Speaker 21: old okay, so not very not very attractive, right, she's
Speaker 21: in properly.
Speaker 5: Okay, here's the bottom line. You should not put a
Speaker 5: dime into it because you're never gonna You're never gonna
Speaker 5: predict what people want. You're probably gonna overspend, You're definitely
Speaker 5: not gonna underspend. So no matter what, you're only putting
Speaker 5: money into it, you're not gonna get back because people
Speaker 5: who buy that house is most likely going to be
Speaker 5: a scraper or it's going to be exactly what it is,
Speaker 5: an eight hundred and fifty square foot rundown house that
Speaker 5: they want to live in because they can't afford anything else.
Speaker 5: What is the price point on that house right now?
Speaker 21: It's crazy. That's around three eighty five, is what the
Speaker 21: price point is.
Speaker 5: Do you think you could truly sell it for that.
Speaker 21: No, I think we're probably going to be somewhere just
Speaker 21: north of three hundred thousand is what I think three
Speaker 21: fifteen to three twenty.
Speaker 5: If you were there, I would have Frank durand the
Speaker 5: real estate man dot Com. I would have Frank doing
Speaker 5: an analysis. It's not going to cost you a dime,
Speaker 5: and he'll run through it and he'll let you know
Speaker 5: what it will bring you. He really will. And I
Speaker 5: wouldn't put a dime into it except very basic stuff
Speaker 5: like if the front door lock doesn't work. I'm talking
Speaker 5: very basic. That is not a neighborhood where you can
Speaker 5: predict what people are going to want moving into it.
Speaker 5: Most people are just going to move in so they
Speaker 5: can have a house. It's going to be a step
Speaker 5: up from a mobile home.
Speaker 21: Okay, yeah, great point. Okay, that's that was my thought too,
Speaker 21: because I'm like, you know, we got approached by one
Speaker 21: realtor that said, oh, will we'll pay to have it
Speaker 21: remodeled if it needs it, and then we'll take that
Speaker 21: out of the price of the home. And and I
Speaker 21: just don't see how that's.
Speaker 5: No, don't ever, don't ever do that. Those are high
Speaker 5: Those are high interest charlatans. These people that come in
Speaker 5: and want to handle everything and control everything. Remember, the
Speaker 5: more they want to control the less. I want you
Speaker 5: to trust him. Get franked around the real estate man
Speaker 5: dot com. Just get him to come in and to
Speaker 5: list it. That's it. He'll do a market analysis first,
Speaker 5: then he'll tell you what he thinks it'll sell for
Speaker 5: and you can take it to the bank. He'll get
Speaker 5: way more for that house than you ever believe was possible.
Speaker 5: I'll bet you. I'd love for you to do it
Speaker 5: and let me know, all right. Three oh three nine
Speaker 5: two zero sixteen twenty two. Thank you man, I wish
Speaker 5: you the best. Okay. That's the way it is when
Speaker 5: it comes to houses. If it's in a neighborhood that
Speaker 5: supports it, you can spruce it up a little, but
Speaker 5: never try to predict what a buyer will want unless
Speaker 5: you're going to redo the whole house like a fix
Speaker 5: and flip. You should not bother. Now, this could be
Speaker 5: an excellent fix and flip maybe, but you don't want
Speaker 5: to ever try to predict for yourself if you're selling
Speaker 5: a house and you just want to get get rid
Speaker 5: of it, because look at it this way, if you
Speaker 5: proportionately make the same profit, what good is the additional investment.
Speaker 5: It's no good. It's just additional risk, So that's why
Speaker 5: you should not do it. Three o three seven one
Speaker 5: three eight two five five more coming up. Go with
Speaker 5: a sure thing Denver's best roofer Excel Roofing dot com.
Speaker 5: You don't pay a cent until you're content. Time for
Speaker 5: an insurance checkup free, no obligation. In comparison, call Compass
Speaker 5: Insurance paying too much your coverage at dozens of insurance
Speaker 5: companies find out now three oh three seven to seven
Speaker 5: to one help. You'll think you're his only customer when
Speaker 5: you choose Frank durand the real estate Man dot com
Speaker 5: to list your home with Remax Alliance. Three oh three
Speaker 5: nine two zero sixteen twenty two. Hey, I'm Tom Margino,
Speaker 5: your troubleshoe three oh three seven on three talks seven
Speaker 5: on three two five five. Danny has a tome wants
Speaker 5: to talk about selling a house. We were talking about
Speaker 5: selling a house and what not to do or when
Speaker 5: not to invest a lot of money. Go ahead, Danny,
Speaker 5: what's your comment?
Speaker 7: Hey? Good morning? Okay, so h a good friend has
Speaker 7: a house. Eventually it'll be for sale. It's the Abban, Denver,
Speaker 7: a suburban of Denver neighborhood. So, sir, so the house
Speaker 7: hasn't been touched since seventy six. It was built in
Speaker 7: sixty three, Uh, remodeled right before they bought it, and
Speaker 7: it hasn't been touched. So it's a seventy six.
Speaker 5: It was built in sixty three and remodeled in seventy
Speaker 5: something seventy six.
Speaker 7: Yeah, and so okay, it was built and so well,
Speaker 7: I've done a lot of construction. There's a lot of
Speaker 7: little uh things that need to be done, some of them.
Speaker 5: Danny, let me ask a few questions. What size? What
Speaker 5: size is this house?
Speaker 7: Oh, it's a two story, a two story. Uh, it's
Speaker 7: a two story writer house. If you if you're familiar.
Speaker 5: Writers, I know what writer is. Yeah, yeah, writer.
Speaker 7: Yes.
Speaker 5: But what I want to know is about how many
Speaker 5: square feet? Oh?
Speaker 7: Shoot that Oh, I don't know the square feet.
Speaker 5: It's got three uh how many bedrooms?
Speaker 7: Okay, three bathrooms, two upstairs, one downstairs. Uh and uh
Speaker 7: it's got one two four bedrooms, one mask for three
Speaker 7: and four bedrooms, four bedrooms, all with closet.
Speaker 5: Four bedrooms, four bedrooms and three baths.
Speaker 7: Right, and then it has a living dining room, small kitchen. Uh,
Speaker 7: living dining.
Speaker 5: Room and uh, okay, so what is your question? What
Speaker 5: is your question?
Speaker 7: Look, I heard what you said to the other person.
Speaker 7: You have to be very careful about doing anything to
Speaker 7: the house, like this house needs a lot of t LC.
Speaker 7: But you want to be very careful about anything you do,
Speaker 7: for example.
Speaker 5: How are the main how are the main mechanicals in
Speaker 5: this house? Was ever furnaced don or water heaters or
Speaker 5: anything like that?
Speaker 7: Right, It's got good furnace, good water heater. Uh. The
Speaker 7: the UH in the three bedroom, three bathrooms. The UH
Speaker 7: vanities are like the luck Hard Deco from the seventies
Speaker 7: because supremo and they look great. Some people might not love.
Speaker 5: Well however, Yes, So so here's the deal. What are
Speaker 5: those houses? What are those houses selling for? Roughly in
Speaker 5: that neighborhood.
Speaker 7: Well, there was a redowne small ranch house with different
Speaker 7: at all like this one. It was totally rede. It
Speaker 7: was sold are you and a half ago? And a
Speaker 7: guy who bought it tried to flip it. He totally
Speaker 7: redid it, and he wanted eighty eight thousand. He did
Speaker 7: it really a primo and he was only he wanted
Speaker 7: eight hundred and eighty eight thousand it originally sold. He
Speaker 7: bought it for six hundred and twenty six thousand. He
Speaker 7: it was sold. They sold for seven hundred and seventy
Speaker 7: eight thousand. It was valued. That's okay, seventy nine.
Speaker 5: Did they owe money on this house?
Speaker 7: No, No, it's okay, said, okay, perfect.
Speaker 5: So what I would do, I would see hold on.
Speaker 5: I would first of all call Frank Drain, the real
Speaker 5: estate man dot com and get an evaluation. But I
Speaker 5: don't think I would put money into it at all.
Speaker 5: There's no reason to put money into a home. People
Speaker 5: like doing that, they really do. The only way I
Speaker 5: would put money into a home is if I was
Speaker 5: going to do the whole thing now. If it needs
Speaker 5: some obvious things like carpeting or paint, stuff like that,
Speaker 5: you could do. But I would not invest big money
Speaker 5: in that house.
Speaker 7: Well, I was going to ask you about the carpets.
Speaker 7: They were high, there were premium curpets in seventy six.
Speaker 7: They'd least, you know, they last a long time. They
Speaker 7: were built in seventy six. But they're worn. I don't
Speaker 7: think they'd even look good if you are really had
Speaker 7: them professionally done, shampooed, and they wouldn't look good. They're worn.
Speaker 7: Would you replace them? It's hard to tell because that's
Speaker 7: a lot of money.
Speaker 5: I'm actually I may do. I may do some carpeting,
Speaker 5: unless the whole house has to be redone. Then I
Speaker 5: wouldn't bother. I would sell it as a fix and flip.
Speaker 5: You'll get good money for it. Proportionately. The money you
Speaker 5: invest does not necessarily come out on the other end.
Speaker 7: Yeah, Zillo. If you look on Zillo, this house they
Speaker 7: drove by, took a picture and said it's that's six
Speaker 7: hundred sixty eight thousand or something. Then they haven't seen
Speaker 7: the inside. That's what they just put on it. So
Speaker 7: how does this suze in this area? They're asking about
Speaker 7: eight hundred and eighty foum. They start off at eighty.
Speaker 5: I think you can. Listen. I think you can sell
Speaker 5: to someone who wants to do a six fix and flip.
Speaker 5: You sell it for around six hundred and fifty, and
Speaker 5: I think you'd be fine. But I think you need
Speaker 5: the expertise of Frank Duran. Listen. That's why I talk
Speaker 5: about getting an expert in there. Not someone who's trying
Speaker 5: to sell you, not someone who wants to, you know,
Speaker 5: rip you off, but someone who has your best interest
Speaker 5: at heart, who will give you an analysis of that home.
Speaker 5: Three oh three nine two zero sixteen twenty two is
Speaker 5: his number three oh three nine two zero sixteen twenty two. Okay,
Speaker 5: Frank durand the real estate Man dot Com. Yes, sir, quick.
Speaker 7: Question of Tom Okay, okay, there's a problem. We don't
Speaker 7: know exactly what it is. There's a problem with one
Speaker 7: of their dreams. It might be roots. Now you have
Speaker 7: to you have to fix something like that.
Speaker 5: Because ninety three or free pardon okay, explain it Mark,
Speaker 5: Mark explains.
Speaker 18: A plumb line in for ninety three bucks. They're going
Speaker 18: to come out and clear that drain ninety three dollars
Speaker 18: and if they care, they don't charge. Yeah, or it's
Speaker 18: going to either be free or they're going to clear it.
Speaker 18: And then if it's something major, they'll give you an
Speaker 18: estimate on it. Then you're gonna know what it is.
Speaker 5: But again, you don't even have to do you don't
Speaker 5: even have to do that kind of repair unless you
Speaker 5: want to. If it's reasonable, you can do it. But
Speaker 5: it's okay to sell stuff with problems. I mean, that's
Speaker 5: what when people buy a house, an older house, they
Speaker 5: know they're going to have to fix things up and
Speaker 5: you give people allow for it now if it doesn't
Speaker 5: cost a lot to fix, Yeah, it should be fixed
Speaker 5: if it's going to show up on an inspection. But Danny,
Speaker 5: I think you're you know, at least you're asking the
Speaker 5: right questions. I would my first call would be to
Speaker 5: Frank drandreal Estate Man dot Com. Then I would call
Speaker 5: plumb Line Services to check out the sewer. And again,
Speaker 5: just because it's slow drains doesn't mean you have to
Speaker 5: redo them all again. It's really going to be what
Speaker 5: they find. Okay, we have more coming up. Martha wants
Speaker 5: to talk about Excel Energy insurance, which I hate. We'll
Speaker 5: talk about that and more coming up on the Troubleshooter Show.
Speaker 5: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three all three, seven
Speaker 5: seven one help. You'll think you're his only customer when
Speaker 5: you choose Frank durand the real Estate Man dot com
Speaker 5: to list your home with Remax Alliance three all three
Speaker 5: nine two zero sixteen twenty two. Hi Tom Martino here
Speaker 5: three all three seven one three Talk Martha. So what's
Speaker 5: going on Martha?
Speaker 3: When my good friend Tom invite me to call you.
Speaker 3: I receive a lettered from Excel Energy Protect shown planks
Speaker 3: from home server. A Yes insurance for exterior electrical covirash
Speaker 3: and exterior worded service line covidrash forty full year sixty
Speaker 3: four dollars fifty five things All right?
Speaker 5: Hold on, Martha? Was this being sold by Excel.
Speaker 3: Belettered? Be lettered has the Excel I slash protection planks
Speaker 3: from home server And they say they don't offer it,
Speaker 3: but they refer me to dark company HomeServe dot com.
Speaker 5: Okay, d company, And did you buy it or not?
Speaker 3: That's it. I want to know if it is worth
Speaker 3: it or not.
Speaker 5: No, No, it's not worth it. How about I just
Speaker 5: put it very plain, it's not worth it. Now. I
Speaker 5: have a video on it on YouTube. I also have
Speaker 5: one on LinkedIn. But in a nutshell, it is absolutely
Speaker 5: not worth it, not worth it. I go through it.
Speaker 5: I actually go through it in detail as to why
Speaker 5: it does not work and why it's a ripoff. I'm
Speaker 5: looking for the video right now. I can tell you.
Speaker 5: Let me just stop the sound here, and I'm going
Speaker 5: to tell you though it is a ripoff. You do
Speaker 5: not want to buy it. It's that simple. They have
Speaker 5: too many exceptions. There is just really a bad idea.
Speaker 5: I don't know how else to how else to put it.
Speaker 5: It's just a bad idea. I'm looking for the video.
Speaker 5: I'll find it in a minute. Here and my videos,
Speaker 5: let's see, okay, let's see. It's okay. If you go
Speaker 5: on YouTube, you can search for let's see, Excel Energy
Speaker 5: is pushing crap. In fact, it sucks. And I can
Speaker 5: actually play this later on to talk about why you
Speaker 5: should not buy it. But that's it in a nutshell.
Speaker 5: Do not buy it, do not fall for it. It's
Speaker 5: not worth the dime, let alone what they want for it. Okay,
Speaker 5: Dimitri has an update, but I don't think we're gonna
Speaker 5: have a chance to get to it all, so we're
Speaker 5: just gonna have to tease it. But it has to
Speaker 5: do with that woman, Chelsea. Chelsea who had a used car.
Speaker 5: She bought with a used car warranty and it had
Speaker 5: a transmission failure within one hundred and sixty days miles,
Speaker 5: I'm sorry, within one hundred and sixty miles. And she
Speaker 5: took it into a mechanic that she likes, she's been
Speaker 5: going to for ten or fifteen years, and she told
Speaker 5: the mechanic I have a warranty. The mechanic went ahead
Speaker 5: and fixed it. The warranty company said he didn't follow
Speaker 5: the proper procedure. So we're not paying and we don't
Speaker 5: have to get into a long debate as to who's
Speaker 5: responsible for what. But there is a resolution. What is it, Dimitri?
Speaker 5: Go ahead?
Speaker 14: Well, Tom, you may recall that yesterday we had another
Speaker 14: spirited discussion about this on the air, with you and
Speaker 14: me and Mark all having kind of a divergence of opinions.
Speaker 14: So during that time I emailed both parties. I sent
Speaker 14: them a proposed settlement, and what is it, which is, Hey,
Speaker 14: how about if Nichols Automotive charges Chelsea issues are consumer
Speaker 14: that called in this matter just to cover their costs,
Speaker 14: their labor costs, their power costs, and would Chelsea find
Speaker 14: that to be an acceptable resolution to this matter? The
Speaker 14: reason I wanted them both to, or the reason that
Speaker 14: in my view they should both contribute something to the
Speaker 14: resolution is that I felt like they both mismanaged. I
Speaker 14: don't mean this critically, but they both mismanaged this process.
Speaker 14: So they both have some their their their fault to
Speaker 14: some degree each of the more. And so this morning
Speaker 14: I followed up and I got an email back from
Speaker 14: Nichols and James over there said that they discussed that
Speaker 14: offer yesterday, they agreed on it, and they're both pretty
Speaker 14: satisfied with, uh, you know, with what I just presented.
Speaker 14: So they're they're currently working on getting it finalized, getting
Speaker 14: it paid, and getting Chelsea's car back to her.
Speaker 5: How much was did we know what you find? Yeah,
Speaker 5: we don't happen to know that.
Speaker 14: The reason I didn't try so hard to find out
Speaker 14: is I don't want to broadcast what Nichols you know,
Speaker 14: markup and profit margins might be.
Speaker 6: I feel like that's that's.
Speaker 5: Probably Was it a substantial saving, Well, I'm sure it is.
Speaker 14: The bill was six and a half thousand dollars, so
Speaker 14: I would imagine that about half of that has got
Speaker 14: to be costs and the other half has got to
Speaker 14: be you know, a reasonable profit margin for a for
Speaker 14: a repair facility.
Speaker 5: Okay, well, you know that's wonderful, and I'm hoping I
Speaker 5: can give you my dinger. Hold on a second, because
Speaker 5: it's hard to get my.
Speaker 14: Dinger so much better than Mark's idea from a few
Speaker 14: minutes ago.
Speaker 5: There's my dinger for Dimitri.
Speaker 6: Thank you.
Speaker 5: We have Courtney Pierce with a spine Bill. We have
Speaker 5: more coming up on The Troubleshooter Show. Stick around, go
Speaker 5: with a sure thing Denver's Best Roofer Excel Roofing dot com.
Speaker 5: You don't pay a cent until you're content. Time for
Speaker 5: an insurance check up free, no obligation comparison call Compass Insurance.
Speaker 5: Pay too much your cup bridge at dozens of insurance
Speaker 5: companies find out now three all three seven seven to
Speaker 5: one help. You'll think you're his only customer when you
Speaker 5: choose Frank durand the real estate Man dot com to
Speaker 5: list your home with Remax Alliance three all three nine
Speaker 5: two zero sixteen twenty two.
Speaker 1: Ripped news need advice?
Speaker 2: Who you don't have? Come running as fast as we
Speaker 2: can show Shooter's gonna help Come.
Speaker 4: MANX is the Troubleshooter Show Now, Tom Martinez.
Speaker 5: Hey, welcome to the show. Three O three seven one
Speaker 5: three talks seven one three A two five five. Entering
Speaker 5: our third hour of the show, solving problems, answering questions,
Speaker 5: taking complaints, and we are truly making progress for people.
Speaker 5: If you call with a problem. Now, we don't solve
Speaker 5: all your problems, but here's what we have done. I
Speaker 5: look back at my call sheet here and my database,
Speaker 5: and according to our database, about eighty percent of the
Speaker 5: time we have a positive impact. That doesn't mean a
Speaker 5: complete solving, but somewhere people have places to go and
Speaker 5: things to try they didn't have before. Twenty percent are hopeless,
Speaker 5: eighty percent we can make suggestions and in positive impacts.
Speaker 5: Now of the entire amount, about twenty percent get everything
Speaker 5: back they wanted. Twenty percent total success, eighty percent positive impact,
Speaker 5: twenty percent nothing. But that's okay. But I think even
Speaker 5: on the twenty percent where we don't do anything, maybe
Speaker 5: tell someone where they went wrong, it does help others.
Speaker 5: Some people are helpless, Tom people want to be Have
Speaker 5: you noticed the syndrome I call it when people call
Speaker 5: us and they already have the solution they want in
Speaker 5: their head, and they try to paint us into a
Speaker 5: corner where we can do where they will take no
Speaker 5: other suggestion except the one they feel is the one
Speaker 5: that they should do they just want to be right
Speaker 5: or Tom they just want to be right? Yeah, but
Speaker 5: we still I think we still feel a really important purpose. Then.
Speaker 5: I think when people can just unload it and get
Speaker 5: it off their chest, I think they feel good about it.
Speaker 5: I really do. And I am sure that people listening.
Speaker 5: And I know they are because they tell me what
Speaker 5: they do. They listen and they are saying to themselves,
Speaker 5: this is what I would do, or you totally mishandled that,
Speaker 5: or you handled that perfectly, because everyone has a different
Speaker 5: way of how they would handle something. But I think
Speaker 5: for the most part, we get it right. So Courtney
Speaker 5: Pierce is our guests today at Buy and Build. Now,
Speaker 5: Buy and Build has changed its focus over the years.
Speaker 5: They used to have everything up there. You walked around
Speaker 5: like in a flea market, and it was all good stuff.
Speaker 5: Now they've narrowed it down to counters and cabinets and
Speaker 5: plumbing fixtures, not fixtures like toilets and sinks. But what
Speaker 5: do you call faucets and all that? Okay, now let's
Speaker 5: talk Courtney about So you do have sinks.
Speaker 6: We have sinks. We have lots of different types of sinks.
Speaker 6: We have vessel sinks under mount kitchen sinks. We have bathrooms.
Speaker 6: Are they a deal? Yeah, they're a great deal.
Speaker 5: Unbelievable actually, But you don't have tubs or showers. No,
Speaker 5: And toilets you don't have We got out of those
Speaker 5: as well, okay. And no light fixtures nope, okay. So
Speaker 5: you do have references for those things though, if people want.
Speaker 6: To well, what we try to do is we try
Speaker 6: to keep you the customer, out of the big box
Speaker 6: stores and try to keep you in the secondary market,
Speaker 6: into the small businesses. So when we find other businesses
Speaker 6: that are smaller, local companies, we try to keep customers
Speaker 6: one saving money and two out of the big box
Speaker 6: stores because the corporations don't need the money as much
Speaker 6: as the little man does.
Speaker 5: Now, I remember one time telling this story, and I
Speaker 5: told the one about my of course, I told the
Speaker 5: one about my laundry room, and it was true. But
Speaker 5: I think that the other part is this story. I
Speaker 5: once had somebody walk in my garage. It was in
Speaker 5: a house I owned in Littleton. It was in what
Speaker 5: I called my load up phase. People go through different
Speaker 5: times of their lives where they load up on houses
Speaker 5: and cars and you know, things to make them feel whole,
Speaker 5: and this house was beautiful in and of itself, but
Speaker 5: in the I wanted to buy some workbenches. So I
Speaker 5: went and looked at what do you call those? Those
Speaker 5: they're not stainless, but they're steel cabinets, you know. They
Speaker 5: they sell them at a lot of the big boxes.
Speaker 5: What do they call those again? And their diamond plate?
Speaker 6: Yeah, you know what I mean.
Speaker 5: No, no, no, we're talking about the actual cabinets, and
Speaker 5: the actual it comes in like kits and configurations.
Speaker 6: We had a line of those for a while.
Speaker 5: We sold it auction and then they come usually with
Speaker 5: you compare them with butcher block workbenches. So I remember
Speaker 5: pricing this out, and I had a pretty bad, big
Speaker 5: damn garage, and I wanted to make a certain section
Speaker 5: of it an l section. I wanted to make a workshop.
Speaker 5: Twenty four thousand dollars for ironclad Is that what they
Speaker 5: called it?
Speaker 6: Yeah? I think that is correct.
Speaker 5: Anyway, twenty four thousand dollars for this diamond plate stuff,
Speaker 5: along with some butcher block twenty four grand. So Courtney
Speaker 5: was there doing other cabinets for us in the launder
Speaker 5: rooms and stuff, and he said, why don't we just
Speaker 5: price out your garage, and I said that would be
Speaker 5: pretty ostentatious, having a Quaker line of cabinets in the garage.
Speaker 5: He said, look, if you get it cheaper than the
Speaker 5: iron Clad, what difference is it? A God, I forget,
Speaker 5: but I swear to you that garage and we did
Speaker 5: have it installed by them, that garage with granted workbench
Speaker 5: and all of the cabinets and upper cabinets where it
Speaker 5: was like twenty four hundred to twenty eight hundred bucks.
Speaker 5: Now listen, I compare that to the iron Clad at
Speaker 5: fourteen grand or more.
Speaker 6: Yeah, it was a long time or.
Speaker 5: Twenty four grand twenty so anyway, this was about I
Speaker 5: don't know, twenty five years ago anyway. So I had
Speaker 5: them put it in. People would walk in and be stunned.
Speaker 5: They'd say, oh my god, and they're thinking, you know,
Speaker 5: how ostentatious. And I'm thinking, you don't understand. I saved
Speaker 5: money over the big box for this. I wasn't ostentatious
Speaker 5: at all. I saved money. Sounds like, oh my god,
Speaker 5: But you see, these things are still happening now. Maybe
Speaker 5: not that the total prices are differ, like the higher
Speaker 5: ones are higher and the savings are higher. But they're
Speaker 5: all proportionately still savings, right, yeah, don't you still have
Speaker 5: big savings?
Speaker 6: I mean absolutely. The prices of cabinets have gone up
Speaker 6: exponentially since COVID and shipping and all that other stuff.
Speaker 6: But compared to other people, why can you do that?
Speaker 6: Why can you be so much lower?
Speaker 5: Profortunately?
Speaker 6: It's because I don't use distributors. I buy directly from
Speaker 6: the manufacturers.
Speaker 5: So what does that mean? Is it a second?
Speaker 6: It's not. It's a brand new material. We order, you know,
Speaker 6: eight hundred to eight hundred and fifty pieces at once.
Speaker 6: It comes in an ocean container overseas from Vietnam Lands
Speaker 6: and California. We have it delivered directly to our dock
Speaker 6: and we unloaded ourselves. So in most cases, what people
Speaker 6: are doing they're buying from a distribution facility in Denver
Speaker 6: somewhere where it's being you know, middlemanned and marked up
Speaker 6: about twenty to thirty percent before. The wholesale price is
Speaker 6: what the distas.
Speaker 5: And then the contractors mark it up again.
Speaker 6: Correct, And so wholesale is basically what a distributor sells
Speaker 6: it for to a store. And since we don't use
Speaker 6: a distributor, we can sell our product at under wholesale
Speaker 6: to the public without any memberships or anything like that.
Speaker 5: Pretty cool, man, It's way cool. So these are true
Speaker 5: stories of how I was able to outfit a house
Speaker 5: and save money. But people thought I was extravagant. And
Speaker 5: I'll bet you he hears that all the time. Now,
Speaker 5: when is your next auction?
Speaker 6: We're trying to plan an auction for late May or
Speaker 6: early June. We don't have it on the calendar.
Speaker 5: You decide what's going on the auction, so.
Speaker 6: It really kind of depends. It's kind of funny, but
Speaker 6: when customers build a kitchen themselves and they measure it themselves,
Speaker 6: we'll get home and they'll realize, oh man, this twenty
Speaker 6: one inch cabinet's not going to fit. I need to
Speaker 6: get an eighteen. So they'll come back, they'll return the
Speaker 6: twenty one built, and they'll buy an eighteen and build
Speaker 6: it themselves. And then I have a built twenty one
Speaker 6: inch cabinet sitting in our showroom that occasionally we can
Speaker 6: work into somebody else's kitchen. But in a lot of cases,
Speaker 6: after you know, six months, we'll have a surplus of
Speaker 6: cabinets that have been returned, and then we we'll take
Speaker 6: brand new cabinets and build them next to it and
Speaker 6: configure a kitchen around the pieces that we have built
Speaker 6: that are all still brand new and perfect shape.
Speaker 5: So are you doing a fix and flip or maybe
Speaker 5: you're fixing up your dream home or something in between.
Speaker 5: If you want to talk to Courtney about anything he
Speaker 5: does or has, you can call three h three seven
Speaker 5: to one three talk seven one three eight two five five,
Speaker 5: or give us a call with any problem, question or complaint.
Speaker 5: Remember that's our purpose here is to answer your questions.
Speaker 5: And one of the purposes of one clear Choice Garage
Speaker 5: Doors is to do your wonderful garage doors. One clear
Speaker 5: Choice doors dot Com the best garage door company I've
Speaker 5: ever met. They come out and make sure your garage
Speaker 5: is running perfectly with an inspection around eighty or ninety
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Speaker 5: simply come out for any kind of repair. All of
Speaker 5: their prices are on their website. One clear Choice doors
Speaker 5: dot Com. Go with a sure thing Denver's best roofer
Speaker 5: Excel Roofing dot com. You don't pay a cent until
Speaker 5: you're content, wait time for an insurance check up free,
Speaker 5: no obligation in comparison, call Compass insurance paying too much
Speaker 5: your coverage at dozens of insurance companies find out now
Speaker 5: three all three seven to seven to one. Help. You'll
Speaker 5: think you're his only customer when you choose Frank durand
Speaker 5: the real estate man dot com to list your home
Speaker 5: with Remax Alliance three all three nine two zero sixteen
Speaker 5: twenty two. Hi, I'm Tom Martino. You're a troubleshooter three
Speaker 5: all three seven one three talk three all three seven
Speaker 5: one three eight two four. Okay, I have something I
Speaker 5: want you to hear about the I posted about the
Speaker 5: public service or the Excel Energy thing. Hold on. You
Speaker 5: may have recently gotten noticed with your utility bill that
Speaker 5: Excel Energy is offering some kind of warranty for a
Speaker 5: few bucks a month for all the systems in your house.
Speaker 5: I've looked into them. I don't think they're a good deal,
Speaker 5: and Excel is not the only company offering them. Now,
Speaker 5: let me explain it. They say waterline coverage, sewer line coverage, appliances,
Speaker 5: et cetera. But there are so many conditions. For example,
Speaker 5: if your property is used for commercial purposes, Hey, what
Speaker 5: does that mean? That excludes this house? You have a
Speaker 5: home office. It could disqualify me, or it does if
Speaker 5: things were not installed according to manufacturers spell how many times?
Speaker 5: How do you even know they're things until you make
Speaker 5: the claim and they look for a reason not to pay.
Speaker 5: Probably most of the next thing, it's only for things
Speaker 5: damage due to normal wear and tear, not an accident,
Speaker 5: not a negligence claim. What's negligence? You didn't take care
Speaker 5: of it? What do you have to do to take
Speaker 5: care of it? They don't tell you. There are all
Speaker 5: kinds of conditions though, trust me. The next thing, coverage
Speaker 5: provides for repairs or replacement of parts. Only your systems
Speaker 5: will not be replaced. That goes for HVAC damage from accidents, negligence,
Speaker 5: or otherwise caused by you. Listen, wildlife, others or unusual
Speaker 5: circumstances are not covered. What the hell? What's an unusual circumstance?
Speaker 5: They don't tell you. That mean damage caused by you, wildlife, others,
Speaker 5: or unusual circumstances. Who defines that? And when? Yeah, after
Speaker 5: you have a claim they define it. What about this?
Speaker 5: There are things that are not covered, but all it
Speaker 5: says is additional exclusions apply. So when you look at
Speaker 5: these Please notice they're not doing it to be your friend.
Speaker 5: They're doing it to make a profit. Nothing wrong with that,
Speaker 5: but you've got to be aware of it. Now. It
Speaker 5: says full terms and conditions, costs on covered repairs may
Speaker 5: exceed the benefit limit, in which case you pay the
Speaker 5: difference between the cost and the benefit limit. But listen,
Speaker 5: what are those to be defined at a later date?
Speaker 5: You see, what you're doing is you're buying a pig
Speaker 5: in a blanket and you don't get to peek under
Speaker 5: the blanket, but it's still a pig. I'm Tom Martine.
Speaker 5: There you go. That's what I think of the Excel
Speaker 5: Home warned. Jeez, they are terrible. They're terrible. And I
Speaker 5: don't think we've ever had people call pleased with a
Speaker 5: warranty on a house. Now. They're not the only bad ones.
Speaker 5: Every single home warranty is bad. Why do I say it, Mark?
Speaker 5: Why are they bad? Why are they bad?
Speaker 18: Well, basically because a lot of times they don't pay,
Speaker 18: I mean that's what it all comes down to.
Speaker 5: Yeah, But and you don't get to know until you
Speaker 5: put in a claim. So you pay a premium based
Speaker 5: on how many systems you have and how many appliances
Speaker 5: you have. So let's say they base your claim on
Speaker 5: ten systems and appliances ten. Let's just take that number.
Speaker 5: But three years down the road, one of those systems
Speaker 5: was not installed according to manufacturers specifications. They won't cover
Speaker 5: the damage. Yet you've been paying for the past three
Speaker 5: years on that item. Will they refund the money, nope?
Speaker 5: Will they discount it going forward? Nope. So now another
Speaker 5: year down the road, something else goes bad and they
Speaker 5: figured you didn't treat it right or some other reason.
Speaker 5: An unusual circumstance, you get to find out what is
Speaker 5: covered after something breaks down. Think of that. Think of
Speaker 5: a contract where you sign a contract and ask what's covered,
Speaker 5: and they say, don't worry about it. Whatever we say
Speaker 5: is covered, whenever we say is covered, and we'll decide
Speaker 5: at the time it breaks down. So how do you
Speaker 5: know you're paying a fair premium? You don't. You absolutely
Speaker 5: have no idea what kind of coverage you have. I
Speaker 5: have been preaching this for years and years and years.
Speaker 5: That goes for Blue Ribbon, that goes for Excel Energy,
Speaker 5: that goes for any kind of warranty, and there's something
Speaker 5: very easy people can do to make it right. Very easy.
Speaker 5: All you have to do is have an inspection of
Speaker 5: the home. How about that? And when you have an
Speaker 5: inspection of the home, they can zero out everything that's covered.
Speaker 5: If something isn't properly installed at that time, it's excluded,
Speaker 5: so you're not falsely paying a premium on that item.
Speaker 5: See but that would be too honest, that would be
Speaker 5: too straightforward, and they wouldn't make enough money. The way
Speaker 5: they make their money is charging you for things they
Speaker 5: will never cover, but they give you the illusion they
Speaker 5: are covered. Now, you should copy and paste this whole
Speaker 5: segment to people, because I swear to God, there are
Speaker 5: so many people buying these useless warranties. What are they
Speaker 5: charging these things? Twelve bucks a month, nineteen bucks a month, different.
Speaker 5: It doesn't matter what they charge, they're useless. The best
Speaker 5: thing for you to do is inspect your appliances when
Speaker 5: you buy your place, and then just keep track of
Speaker 5: your have maintenance done and have it done properly. Don't
Speaker 5: depend on some company who says I'll take your money
Speaker 5: now and tell you what's covered later on. Oh, just
Speaker 5: trust me, don't worry about it. Excel, you know what
Speaker 5: you are a travesy? What a terrible company. I'll bet
Speaker 5: you when people finally have choice, they're gonna flock away
Speaker 5: from you because you suck. Excel Energy has to be
Speaker 5: the worst company for customer service, the worst company for
Speaker 5: a steady power, the worst company for response to emergencies,
Speaker 5: the worst company I have ever encountered, and we're stuck
Speaker 5: with them. But someday these franchises won't be so protected
Speaker 5: and people will flock away. I'm Tom Martino. We have
Speaker 5: more coming up on The Troubleshooter Show. Three oh three
Speaker 5: seven one three talk seven one three eight two five five.
Speaker 5: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two. I don't know, Hi,
Speaker 5: Tom Martino, You're trouble shooter three oh three seven one
Speaker 5: three talk. Let's go to the phones and uh find
Speaker 5: out what's going on with Tom? Tom? Go ahead, what's
Speaker 5: going on?
Speaker 7: Hey Tom?
Speaker 8: How are you doing?
Speaker 5: I'm doing good? What what's going on?
Speaker 8: So I had of question. You had a gentleman I
Speaker 8: believe his name was Barry, and the thing was called
Speaker 8: Vestera Turnkey.
Speaker 5: Yes he advertises with us, Yes he advertises with us.
Speaker 5: It's called Vestera Turnkey.
Speaker 8: Have you I mean, honestly, the claims that they make,
Speaker 8: because I'm starting to look more into it, but their
Speaker 8: claims that, you know, a fifty percent return or forty something?
Speaker 8: Did you were you able to verify any of these claims,
Speaker 8: because yes, that sounds well.
Speaker 5: Let me let me let me clarify that I didn't
Speaker 5: see it on paper. But when you said verified, I
Speaker 5: talked to clients who've gotten those returns. I can't tell
Speaker 5: you I did an audit or anything. You know what
Speaker 5: I'm saying. But I've known Barry for so long and
Speaker 5: these clients are all telling the same story. And it's,
Speaker 5: by the way, thirty to eighty percent. And the average
Speaker 5: whole time is anywhere from a year and a half
Speaker 5: to three and a half, and it's not difficult to
Speaker 5: understand how they do it. Like, for example, I'm going
Speaker 5: through one right now, I'm buying a house, okay, and
Speaker 5: I'm doing it through my company through where I'm taking
Speaker 5: people who don't want to do the minimum investment and
Speaker 5: they want to break it up and be partners with
Speaker 5: other people. I suggest, if you're going to do it,
Speaker 5: is always better to buy the house and own it
Speaker 5: on your own through vest Era. But there are people
Speaker 5: we're offering slices of a home if they don't want
Speaker 5: to do the whole thing, So you have choices. But
Speaker 5: let's say you have the average seventy five grand investment.
Speaker 5: He hooks you up with a house, usually from a
Speaker 5: builder or a relatively new home, and they close on
Speaker 5: it quickly. They get a great deal. They do it
Speaker 5: for low commissions, and then they get a management company
Speaker 5: to rent it out and they really babysit this and
Speaker 5: sell it when things are starting to sell, usually in
Speaker 5: a subdivision. When you buy from a builder like we're doing,
Speaker 5: what happens is the subdivision hasn't picking up traction yet.
Speaker 5: So Barry looks for these key opportunities and then once
Speaker 5: a few homes are sold and people start living in there.
Speaker 5: The rest of the homes starts selling for more money,
Speaker 5: which gives you more money for your resale. So it's
Speaker 5: really a game of buying and selling. You don't make
Speaker 5: a lot of money on your rent I think on
Speaker 5: my one rental, I might make one hundred bucks for
Speaker 5: the year, literally pays for everything. But the appreciation is
Speaker 5: where you make the money. Now, obviously market appreciation is
Speaker 5: not guaranteed, but he's not failed so far.
Speaker 8: Okay, So here's returns based on market appreciation, not more
Speaker 8: of a rental cash on ken.
Speaker 6: That's right.
Speaker 5: Okay, that's right. That makes me more exactly.
Speaker 8: Right, that makes more sense.
Speaker 7: Okay, makes more sense.
Speaker 5: Okay, So what you're paying for, you're paying for their
Speaker 5: expertise and their management, and you kind of sit back.
Speaker 5: I'm doing one right now, I really am. I'm doing
Speaker 5: one right now, and I'm sitting back, and I'm doing
Speaker 5: the payments through my LLC. My LLC is called Vesteria
Speaker 5: one LLC. I'm going to be doing Vesera two, Vesara three,
Speaker 5: Vesara four. And the only difference between me and you,
Speaker 5: if you were an investor with Vesteria is I'm going
Speaker 5: in with three or four owners, and you'd be going
Speaker 5: in on yourself with yourself. But I just offer that
Speaker 5: alternative for people that want to get their taste of it,
Speaker 5: but they don't want to do the whole thing. But
Speaker 5: you're asking me if it works. So far, everything I
Speaker 5: found shows me that it works and people are happy.
Speaker 5: In fact, I have not talked to one person unhappy,
Speaker 5: and I'll welcome the call. I will never turn down
Speaker 5: a call if someone said I did that and it
Speaker 5: was nothing like I was promised, but it just doesn't happen.
Speaker 8: Yeah, Because you know, I owned about eleven properties here
Speaker 8: in Denver, and I was doing my math, you know
Speaker 8: my rentals, like I get about six six and a
Speaker 8: half percent. Half for HOA and taxes and everything, it's
Speaker 8: about four percent. So when I started listening about these things,
Speaker 8: I was like, oh, wait a minute.
Speaker 7: That doesn't make any sense. How could it be ten
Speaker 7: x of that?
Speaker 8: But okay, now I get it.
Speaker 5: That's well, Tom, I want to ask you something. I
Speaker 5: want to ask you something. I bought a two story
Speaker 5: home that is phenomenal, a brand new home, beautiful home
Speaker 5: on a big lot. And I could go on and
Speaker 5: on and on about the amenities. But I'm buying it
Speaker 5: for three h nine. Well that's that is a home
Speaker 5: that would go here for four fifty to five hundred easily,
Speaker 5: easily correct. Now, I want to ask you something though,
Speaker 5: For you to be a success in the rental business
Speaker 5: right now, you had to have bought these years ago, right, yes,
Speaker 5: because people who try to get rentals now in Denver,
Speaker 5: they have rocks in their head.
Speaker 7: Yeah.
Speaker 8: And then and like I said, the six percent is
Speaker 8: based on today's market value, based on my cash. Yeah,
Speaker 8: that I purchased them about eight years ago.
Speaker 5: A bike. Give me an idea, Give me an idea.
Speaker 5: I want to give me an idea of your best purchase.
Speaker 8: There is there's one single family that I bought for
Speaker 8: two hundred and eleven when five about ten years ago?
Speaker 8: And okay, about five fifty five sixty single family?
Speaker 5: Good? What is your endgame, Tom? What? What is your endgame?
Speaker 8: Retirement?
Speaker 5: Okay? So Tom, well, who manages these houses? Who manages
Speaker 5: his house?
Speaker 8: I have a property manager that handles all of these
Speaker 8: for me.
Speaker 5: I always say, if it ain't broke, don't fix it.
Speaker 5: So if you're getting good returns and you have good management,
Speaker 5: and you have a good system, we'll just milk it
Speaker 5: and sell it. But people always wait too long to sell.
Speaker 5: They think, oh, it's so high, it's going to go
Speaker 5: up higher. And one thing, you have you done ten
Speaker 5: thirty one exchanges?
Speaker 8: I haven't done. No, haven't sold any of the units yet. No.
Speaker 5: Okay, well there's a ten thirty one exchange. You can
Speaker 5: sell a unit and exchange it for another one if
Speaker 5: you ever want to do that, And then you defer
Speaker 5: the taxes. You're not going to get out of pay
Speaker 5: in the taxes, but you'll defer them. But it sounds
Speaker 5: to me like you're pretty smart and you have a
Speaker 5: under control. This is for people who don't want to
Speaker 5: manage a house. They don't want to think about it.
Speaker 5: They just want to invest their money and let someone
Speaker 5: else worry about it.
Speaker 8: I kind of figured that I just wanted to play it.
Speaker 8: I just wanted to make sure that I wasn't missing anything,
Speaker 8: just so I'm like, man, I really know a little
Speaker 8: bit of the game. But I was like, I cannot
Speaker 8: be missing that much off the game.
Speaker 7: But apparently no, no, no.
Speaker 5: In fact, in fact, I'm only going to make like
Speaker 5: one hundred bucks in positive cash flow of the first year,
Speaker 5: the second year and third year look better. But you know, rent,
Speaker 5: at least for these houses, rent is not the game.
Speaker 5: It's equity appreciation. Three three seven to one three Talk
Speaker 5: is our number. Thank you for calling Tom. If you
Speaker 5: have any questions, go to my Biggest Return dot com.
Speaker 5: We're going to be doing a seminar on the fifth.
Speaker 5: Barry and I will be talking about it. Okay, so
Speaker 5: go and sign up my Biggest Return dot com. I'll
Speaker 5: be there, Barry'll be there. We'll be talking about investing
Speaker 5: in these homes My Biggest Return dot Com. Go with
Speaker 5: a sure thing Denver's Best roofer Excel Roofing dot com.
Speaker 5: You don't pay a cent until you're content. Time for
Speaker 5: an insurance check up free no obligation comparison call Compass
Speaker 5: Insurance paying too much your coverage at dozens of insurance
Speaker 5: companies find out now three oh three seven to seven
Speaker 5: to one. Help. You'll think you're his only customer when
Speaker 5: you choose Frank durand the Real Estate Man dot com
Speaker 5: to list your home with Remax Alliance three oh three
Speaker 5: nine two zero sixteen twenty two. Hi Tom Martino, You're
Speaker 5: troubleshooter Trio three seven on three Talk seven one three,
Speaker 5: two five five. Hey Phil, what's going on with you?
Speaker 16: Welcome Dom, I've called you before, you know me?
Speaker 5: Yeah, I've heard of you before because you call a lot. Yes, sir, Yeah,
Speaker 5: I'm a radio guy. Remember yep, you had low low
Speaker 5: powered radio.
Speaker 16: Stations, gees and everything.
Speaker 5: But didn't you have low power? Didn't you market low
Speaker 5: power radio stations at one time?
Speaker 6: No?
Speaker 16: I don't think so.
Speaker 5: No, that's I don't know why. I don't know why.
Speaker 5: I remember like how he doesn't think so? But maybe nod?
Speaker 5: So what's going on? Had?
Speaker 16: I had four TV shops. I worked with Pistols TV
Speaker 16: if you remember them. Fresh met all those guys. But anyways,
Speaker 16: what I'm calling for Tom Torontosaurus Rex.
Speaker 5: Yeah, Tom.
Speaker 16: What I'm calling for is, I had my show broke
Speaker 16: the other day in my pickup. This's a ninety three
Speaker 16: Chevy pickup poor will drive Z's seventy one. She got
Speaker 16: forty seven thousand actual miles on it. Now, I took
Speaker 16: it into I called and they came out to put
Speaker 16: a windshield in and I found out that it was
Speaker 16: an aftermarket I want the original windshield. We're in the hell.
Speaker 5: I don't think I don't know if they sell them anymore. Phil,
Speaker 5: I don't know if they sell them anymore.
Speaker 16: Well, come on, no on.
Speaker 5: A nineteen listen on a nineteen seventy three Chevy pickup.
Speaker 5: What do you expect the world to stop to stock in?
Speaker 5: Definitely OEM parts original manufacturer only makes parks for about
Speaker 5: ten years if you're lucky.
Speaker 16: Yeah, I understand that. I went through that all right, Eddy,
Speaker 16: So I had the windshield put him by safe light.
Speaker 16: So I drove over to safe light and he looked
Speaker 16: at it. He said, well, the guy that put it
Speaker 16: in put it in crooked. We're going to have to
Speaker 16: take it back and dress it up. And I said, no,
Speaker 16: I want the original. I don't care what it costs,
Speaker 16: six eight hundred thousand dollars. I want an original windshield
Speaker 16: in Phil, he's only got forty thousand miles on this truck.
Speaker 5: Phil. They're not they're not putting it in there, not
Speaker 5: because they're giving you a hard time. It's not available.
Speaker 5: It doesn't matter what you want to pay, it's not available.
Speaker 22: So you got a thirty two Ford coup, you got
Speaker 22: a Tesla like Mark Scott, his windshield breaks or something
Speaker 22: like that.
Speaker 16: They're going to put a.
Speaker 5: A I want an Oh yeah, no on newer I
Speaker 5: want an OEL on newer cars, Phil, on newer cars,
Speaker 5: you're more likely to get an OEM.
Speaker 18: Yeah, but he's only gotten older. He's only got forty
Speaker 18: five thousand miles. That's like new.
Speaker 16: Yeah, Mark, Chevy Silver roddel Z seventy one four World Drive.
Speaker 5: Did you say ninety every one?
Speaker 16: It's a ninety three?
Speaker 5: Did you say a ninety three? Yes, not a second seventy.
Speaker 5: He still thirty plus years.
Speaker 18: Yeah, but there's only forty five thousand miles on it.
Speaker 5: Shut up, Mark, God, he's such a pain in the ass.
Speaker 22: Mark.
Speaker 5: Listen. Why don't you Phil toat chat? Let Mark take
Speaker 5: care of this for you. He seems to agree with you.
Speaker 22: Hey, Mark, Yeah, forty seven thousand on this.
Speaker 18: But I'm trying to explain to Tom it's like.
Speaker 16: A baby showroom.
Speaker 5: It's not been a toddler yet.
Speaker 16: Huh.
Speaker 18: It's not even a toddler yet. It's a baby. It's
Speaker 18: in the breaking period.
Speaker 16: Yeah, the motor's just getting ready to break in. But
Speaker 16: I don't drive it that much.
Speaker 18: I keep it in the why'd you break the windshield
Speaker 18: in the first place?
Speaker 16: Well, I don't know if it was between the cold.
Speaker 16: I drove it that day and I put it in
Speaker 16: and it snowed and got cold. Then there was a
Speaker 16: big crack along side of.
Speaker 5: It, and now it's crooked.
Speaker 16: Right, yes's got two big cracks. But Mark, where could ill?
Speaker 16: Where do you think I could probably get?
Speaker 5: Hey?
Speaker 18: Tom, who do you know that would have an OEM
Speaker 18: windshield for his nineteen ninety three Z seventy one with
Speaker 18: only forty seven?
Speaker 5: Has a mile to me?
Speaker 7: No? Wait?
Speaker 5: Wait, wait, what's the guy's name? And back to the future. Marty, Yes,
Speaker 5: Marty McFly, he would have it.
Speaker 16: Do they got flex capacitors to.
Speaker 5: Yeah, that's right.
Speaker 18: You know you're not gonna passion you buy, brother, You're
Speaker 18: not gonna find one, man, that's the bottom line.
Speaker 5: You're not gonna find one.
Speaker 16: I went to Classic Chevy out of Lando, Florida. I'm sorry,
Speaker 16: go ahead to a few, Phil. They don't even make
Speaker 16: the rubber for it.
Speaker 7: Phil.
Speaker 14: You do understand that General Motors doesn't manufacture windshields, right,
Speaker 14: They buy them from a manufacturer like PPG, for example.
Speaker 14: So whatever after market windshield you buy is going to
Speaker 14: be the same thing that GM used to buy way
Speaker 14: back in nineteen ninety three.
Speaker 16: Well, why ruin a truck that has only forty seven
Speaker 16: thousand miles?
Speaker 5: Dmitri.
Speaker 18: You're not listening, brother, Dmitri. It's only got forty seven
Speaker 18: thousand miles.
Speaker 14: That sounds brand new. I'll bet it's still covered under Winshield.
Speaker 16: Warranty to a room quality.
Speaker 5: Sweet.
Speaker 6: No, it isn't.
Speaker 5: No, it isn't. It's not that new.
Speaker 6: Come on, bro, he says, it's showroom quality.
Speaker 14: Phil, what color is.
Speaker 5: That TRUCKLU, send us a picture of us? Yeah, send
Speaker 5: us a picture of it. Do you want to sell
Speaker 5: the truck?
Speaker 3: No?
Speaker 5: Why not?
Speaker 16: I shold one similar to it a while back, and
Speaker 16: I got forty four thousand dollars for it.
Speaker 14: And hold on, hold on, hold on, hold on, I'll
Speaker 14: bet you that one.
Speaker 5: Wait a minute, you call it.
Speaker 6: Wait a minute.
Speaker 5: I found an original OEM part.
Speaker 6: Hold on.
Speaker 5: I found it more coming up on the troubleshooter. So
Speaker 5: I found it, Phil, I did go with a sure
Speaker 5: thing Denver's Best roofer Excel roofing dot com. You don't
Speaker 5: pay a cent until you're content. Time for an insurance
Speaker 5: check up free, no obligation comparison call Compass Insurance pay
Speaker 5: too much your coverage at dozens of insurance companies. Find
Speaker 5: out now three oh three seven seven to one help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the real estate man dot com to list your
Speaker 5: home with Remax Alliance three oh three nine two zero
Speaker 5: sixteen twenty two.
Speaker 1: Ridd you need so you don't have.
Speaker 3: You'll come run in sious as fast as we can.
Speaker 2: Show Shooter's gonna help.
Speaker 3: Come man, This is.
Speaker 4: The Troubleshooter Show. No Tom Martinez.
Speaker 5: Hey, welcome to the show. Three O three seven one
Speaker 5: three talk three oh three seven one three eight two
Speaker 5: five five. So we have a guy asking about original
Speaker 5: equipment winshields, and I didn't think they were available, and
Speaker 5: I'm hearing from artificial intelligence that they could be available.
Speaker 5: They make the same kind of windshields but for other vehicles,
Speaker 5: but I'm not sure if that's true. Kevin says he
Speaker 5: owns a glass company and wants to weigh in on this.
Speaker 5: Go ahead.
Speaker 16: Because all I know.
Speaker 5: Hello, yep, right here, go ahead, sir.
Speaker 23: Yeah. The first thing, you don't want to go to
Speaker 23: Safelight because they use their own windshields and they come
Speaker 23: from China and Mexico. They don't fit right. Plus they're
Speaker 23: thinner than No. What you do is you go to
Speaker 23: a regular glass auto glass place, ask for a PPG
Speaker 23: windshield or a LOF windshield, which is factory for and
Speaker 23: they're made here in the United States.
Speaker 16: You get them all day.
Speaker 23: Long one hundred and fifty bucks.
Speaker 5: Nice.
Speaker 18: Do you think it wouldn't but correct me if I'm wrong.
Speaker 18: It wouldn't show like I don't know. I'd just use
Speaker 18: Tesla for example. It literally has a Tesla emblem on
Speaker 18: the glass if you bought directly. I understand you're saying
Speaker 18: it's the exact same windshield, But I think this guy
Speaker 18: wants that little Chevy on there because it's a Chevy.
Speaker 5: Would that be on there?
Speaker 19: No, it would say PPG got it, YEPG is who made?
Speaker 5: But is it the same? Is it the same windshield?
Speaker 23: Yeah, it's the factory windshield nineteen ninety three Silverado. You
Speaker 23: asked for a PPG windshield?
Speaker 5: Phil? Did you say, Phil? What do you think of that? Phil?
Speaker 5: What do you think of that?
Speaker 16: Yeah? Sounds good. Tell them to give me a call.
Speaker 5: Okay, No, I I don't think you. Kevin gives Susann
Speaker 5: your number. Okay, No, I think Phil can call him,
Speaker 5: right Phil, I don't think you can, Beckham call these
Speaker 5: business owners to call you, but you can. You can
Speaker 5: feel free to call him.
Speaker 13: Okay, Hey, what's the number three or three?
Speaker 6: There you go?
Speaker 23: Threeal three eight eight oh eight one nine six.
Speaker 18: Hey, Kevin, will that one you're talking about? That PPG though?
Speaker 18: Will that work with the one with forty seven thousand
Speaker 18: miles on it?
Speaker 5: Oh? Shut up? Mark? Hey Kevin, what what's the name
Speaker 5: of your company? Kevin, Kevin, what's the name of your company?
Speaker 5: What's the name of your company?
Speaker 23: Euro Glass E, euro Glass, R O G L A S.
Speaker 5: Cool? Yep, thank you, There you go, Phil. We solved
Speaker 5: the problem there and they get my dinger. I use
Speaker 5: my dinger what three times twice today? That's pretty cool?
Speaker 5: Thank you, Kevin. Three oh three seven one three talk
Speaker 5: seven one three eight two five five. I have a
Speaker 5: weird question, and it was brought up by this Are
Speaker 5: there replacement part for cabinets you can't get because you
Speaker 5: get these cabinets And what do you do about that? Courtney?
Speaker 6: Well, so if it's a cabinet that you bought from us,
Speaker 6: we absolutely have the parts available to if you have
Speaker 6: a bad hinge or a bad glide on your jewel.
Speaker 5: Are they mostly general stuff that people use, Yeah, it's
Speaker 5: cross the company line.
Speaker 6: But sometimes, you know, somebody will you know, scratch their
Speaker 6: door with a screwdriver accidentally when they're doing something else
Speaker 6: in their kitchen, in which case we can order replacement
Speaker 6: parts for the cabinets in the exact same colors and styles.
Speaker 5: Okay, And so do you have problems with older cabinets
Speaker 5: or can you get pretty much anything?
Speaker 6: We can get pretty much anything. Now if I have
Speaker 6: a cabinet line that's been discontinued, like you know, Buy
Speaker 6: and Build has been in business for over twenty years,
Speaker 6: so we've gone through a lot of different colors of cabinets.
Speaker 6: So for instance, what we put in your garage that
Speaker 6: time was a rustic Tuscany cabinet. If you had a
Speaker 6: problem with that, we could probably help you with hinges
Speaker 6: and drawer glides, but we can't get your replacement doors
Speaker 6: because it's a discontinued color.
Speaker 5: Okay, all right, So replacement parts, I think with everything
Speaker 5: runs the challenge. I do know though with hardware, and
Speaker 5: with common things like hinges and hardware, aren't a lot
Speaker 5: of these common hardware items, quality ones used across quality
Speaker 5: brands and cabinets.
Speaker 6: Yes, and and a lot of them will fit multiple it's.
Speaker 5: True hardware one I'm thinking about or true or is that?
Speaker 5: Am I thinking about? Windows?
Speaker 6: Said where Resources is one of the companies that sells
Speaker 6: a lot of aftermarket products.
Speaker 5: Okay, and so pretty much you can you can repair
Speaker 5: a cabinet, yes, okay, somebody wants to know does it
Speaker 5: pay to cover a cabinet? You know, you don't hear
Speaker 5: them advertising that much anymore, right now, I know that
Speaker 5: Done Right did that, and they you know, they're a
Speaker 5: good company, they've been around for years. But they also
Speaker 5: do replacement. Of course, total replacement. When does it make
Speaker 5: sense not to replace but to.
Speaker 6: So very rarely if you have a situation where your
Speaker 6: cabinets are installed and you just the thought of pulling
Speaker 6: out the boxes and replacing them is going to be
Speaker 6: a domino effect and you're going to need to redo
Speaker 6: your flooring and redo your walls and your backsplash and
Speaker 6: all that because of it. Sometimes you can save a
Speaker 6: little money by doing a reface. But honestly, Sears used
Speaker 6: to sell a ton of refacing that used to be
Speaker 6: their thing, and to reface the normal kitchens about twenty
Speaker 6: thousand dollars.
Speaker 5: Well, you can buy all new one.
Speaker 6: The kitchen at Buy and Build costs you about seven
Speaker 6: thousand dollars.
Speaker 5: Say, that's ridiculous. So it's just more of an and
Speaker 5: it's not even so much more of an inconvenience. Really,
Speaker 5: it's still a lot of big mess if you reface.
Speaker 6: Yeah, and a lot of them look the same. You
Speaker 6: go into kitchens and you can tell like, oh, look
Speaker 6: those are reface cabinets because they're the same as everybody
Speaker 6: else is in America. You know, there's two or three
Speaker 6: choices for new doors, and then they'll go in and
Speaker 6: sometimes paint the interiors. But really replacing them is going
Speaker 6: to be cheaper and a much better product in the
Speaker 6: long run.
Speaker 5: Three zero three seven to one three talks seven one
Speaker 5: three eight two five five. Another question here is about countertops.
Speaker 5: Do you install the cabinets first? Obviously yes, and then
Speaker 5: you install the count the counters Okay? Do you template
Speaker 5: after the cabinets are installed or do you have a
Speaker 5: diagram you go buy? Yes.
Speaker 6: So when we do our estimates in the shop, we
Speaker 6: do it by square footage and the cabinet layout, and
Speaker 6: we say it's going to cross approximately this sphere countertop.
Speaker 6: And then when the cabinets are installed.
Speaker 5: That's when you actually plant it out.
Speaker 6: Yeah, we'll go out, we'll template it so you never
Speaker 6: start cutting. We might see that there's an electrical fixture
Speaker 6: that's in the way that we need to cut around
Speaker 6: or something like that. So your price could potentially go
Speaker 6: up when we measure, but we're pretty good about estimating
Speaker 6: it the first time. And then yeah, we go out
Speaker 6: after they're installed in template, so it's perfect.
Speaker 5: So let's go over the steps. First they call you
Speaker 5: for this, and then do you send someone out or
Speaker 5: do they come to the showroom.
Speaker 6: Typically they'll come to the showroom to pick out what
Speaker 6: color they want and what kind and what type of Yeah,
Speaker 6: if they want quartz or granted or mar and cabinets yep,
Speaker 6: and then what what snabinets and so then we'll help
Speaker 6: them dry out and design their kitchens.
Speaker 5: On a graph paper right yep.
Speaker 6: And if you want, yeah, for kitchen cabinets, for instance,
Speaker 6: if you want a drawer base next to your dishwasher,
Speaker 6: which most people do, we kind of go through all that.
Speaker 6: You know your sink's going to be here. Then your
Speaker 6: dishwasher than a drawer base, and we'll line it out
Speaker 6: to where you're happy with the kitchen. And then once
Speaker 6: we have that we know the square footage your granted approximately,
Speaker 6: we'll ask.
Speaker 5: You and you'll also know the number of base cabinets
Speaker 5: you need exactly, and then we'll ask you if you
Speaker 5: want a four inch backsplash or if you want backsplash
Speaker 5: all the way up to the bottom of your wall cabinets.
Speaker 6: It's going to change your footage of granite. But then
Speaker 6: once we have the approximate footage, we can show you
Speaker 6: the different colors available for the price that you're looking at,
Speaker 6: and then we can very easily give you the installation cast.
Speaker 5: Someone wants to know are they still going I see
Speaker 5: a lot of models that had extra tall cabinets on top.
Speaker 5: Do they still do those?
Speaker 6: So we have a forty two inch cabinet, it's our
Speaker 6: tallest cabinet. But we do now have stackables so we
Speaker 6: can go up to a ten foot profile.
Speaker 5: But why do people do that just for looks? I
Speaker 5: mean get up there unless they have a library ladder exactly.
Speaker 6: Without a ladder, you can't access that. So maybe if
Speaker 6: it's stuff for like Easter or holiday that you use
Speaker 6: once a year.
Speaker 5: You can put it up there, but it is wasted space.
Speaker 5: I think those tall cabinets, I think they really serve
Speaker 5: a purpose.
Speaker 23: Well.
Speaker 6: Nowadays houses have such tall ceilings that there's a lot
Speaker 6: of airspace, and some people like to vary the heights
Speaker 6: of their cabinet so it looks like a cityscape, or
Speaker 6: they'll take it all the way to the ceiling just
Speaker 6: for esthetics and do glass doors up at the top
Speaker 6: and maybe light them up.
Speaker 5: Oh really, but they don't. They usually use a soffet,
Speaker 5: I mean a space from the top of the cabin
Speaker 5: into the ceiling.
Speaker 6: Sometimes and sometimes they'll put a piece of crown molding
Speaker 6: there to cover it all the way up.
Speaker 5: Oh that's nice.
Speaker 6: So your cabinets attached to the ceiling basically.
Speaker 5: And door styles are most of them going flat.
Speaker 6: It seems to be the trend right now. They're going
Speaker 6: to a shaker style cabinet, which is a flat panel
Speaker 6: with a border around it, which is.
Speaker 5: But it does have a border. Some of them are
Speaker 5: flat flat flat.
Speaker 6: Yeah, and so that's popular in certain applications as well.
Speaker 6: Like I said, the newest thing right now seems to
Speaker 6: be this pit heat line which is a shaker cabinet,
Speaker 6: but the border of the cabinet is only about one inch,
Speaker 6: so you're getting mostly flat panel with a one inch
Speaker 6: border around. It is a very clean look. I think
Speaker 6: the only problem with that is attaching the door handles.
Speaker 6: You have to be very careful not to mess that up.
Speaker 5: Three oh three seven one three talks seven one three
Speaker 5: eight two five five. We have more right after this,
Speaker 5: go with a sure thing Denver's Best roofer Excel Roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free no obligation comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: to seven to one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate Man
Speaker 5: dot com to list your home with Remax Alliance three
Speaker 5: oh three nine two zero sixteen twenty two their pieces
Speaker 5: of junk Day. Hey, I'm Tom Martino. Frank, do you
Speaker 5: want to make a clarification about auto glass? Did we
Speaker 5: get something wrong? Frank? Do you need a clarification? Tom
Speaker 5: oh okay, go ahead, Frank, what do you need?
Speaker 8: Oh, this is Mike. Anyway, that autoglass.
Speaker 9: Did that guy.
Speaker 8: Say to get a winch, you'll go to an autoglass
Speaker 8: shop or any glass shop.
Speaker 18: Oh, he said go to he said auto shoe.
Speaker 5: I mean, I mean that was pretty straightforward.
Speaker 18: But he was talking about one that we believe is
Speaker 18: now called PGW. It used to be PGG or something.
Speaker 6: He used to be PPG.
Speaker 5: Yeah, that's right, that was PGW PGW PPG from two PGW. Yes, okay,
Speaker 5: are they the same company?
Speaker 7: Yeah?
Speaker 14: They were bunt it off EPG mm hm okay, but
Speaker 14: I standalone company.
Speaker 5: So how does that affect us? I mean the BAKS doesn't. Yeah,
Speaker 5: it doesn't. We don't care.
Speaker 18: Well, hold on, I do want to check. I do
Speaker 18: want to check one thing though, I'm asking AI here.
Speaker 18: Oh you know, you know who actually owns them now
Speaker 18: is LKQ, which is crazy. No, l KQ sold them
Speaker 18: O E P. Whoever that is now owns them? Have
Speaker 18: you heard of them? Dimitri OEP?
Speaker 6: No?
Speaker 14: Why can't they all just have a regular name? Why
Speaker 14: do they all have a the expert on?
Speaker 5: If you want to talk to him again, guys, yo
Speaker 5: put him on.
Speaker 18: Ahead, Maybe he knows about l O L. Hello, go ahead,
Speaker 18: Hey Kevin.
Speaker 5: Who who? What company were you talking about? We're all
Speaker 5: confused now.
Speaker 23: Okay, PPG makes GM products.
Speaker 5: Yeah, but they're not around anymore. They're gone.
Speaker 18: It says that they were sold to a company named PGW.
Speaker 23: Okay, it's the same company.
Speaker 5: Okay, got it made?
Speaker 23: Same deal? Yeah, same deal okay, Like in my like
Speaker 23: in my ford, I tell them I want an l
Speaker 23: O F or a car light that's a factory windshield.
Speaker 5: I got it.
Speaker 23: Everything else comes out of China or Mexico. They're thinner,
Speaker 23: they don't. They're warped, they don't. They don't seal upright,
Speaker 23: They're just you know, they're kind of jug But I
Speaker 23: mean to get the real deal. It's a couple bucks more.
Speaker 23: I mean with my Audi's or Mercedes, and I've got
Speaker 23: full replacement, you know, through my insurance. I make them
Speaker 23: put in a factory windshield because I know it's gonna
Speaker 23: fit other ones, don't.
Speaker 18: It actually says that some PGW auto glass is made
Speaker 18: in China, so they must have like a cheap version,
Speaker 18: and then the American version, because it says there's North
Speaker 18: American and European plants as well.
Speaker 23: Yep, yep, that's the deal.
Speaker 5: Okay.
Speaker 23: But the worst ones I've always had a headache with totally.
Speaker 23: I mean there's there's there are junkie ones too safe
Speaker 23: light makes their own stuff, and they do not last
Speaker 23: and they do not fit right.
Speaker 5: I've had horrible lecture with autographs in the state.
Speaker 23: Yeah, I just I've just dealt with too many. Anytime
Speaker 23: I get a chip and a winshield, that's one thing
Speaker 23: that bugs me, I just replace it. I could be
Speaker 23: driving a piece of junk but have a brand new
Speaker 23: winshield in it.
Speaker 5: Got it all right? Thanks bro, Yes, sir, thank you.
Speaker 5: Trio three seven one, three eight two five five. Okay,
Speaker 5: So Cornelia, what about your student loan? What's going on?
Speaker 5: Cornelia the show?
Speaker 17: I have nine student loans service by mail net.
Speaker 5: Wait wait, did you say you have how many? How
Speaker 5: many student loans?
Speaker 17: Nine?
Speaker 5: Okay? And how many institutions? Is that for? Do you
Speaker 5: have a doctorate?
Speaker 17: No, No, it's for my apparent plus loan. It's for
Speaker 17: two of my sons to the.
Speaker 5: Loans, okay, for two of your kids. Okay, And what
Speaker 5: is your question?
Speaker 17: Well, my question is they're vot services. All of them
Speaker 17: are serviced by nail Net. And on my statement mid February,
Speaker 17: the terms were different, terms like seventy nine one hundred
Speaker 17: and eighty two and now something changed my payments amount?
Speaker 17: Did that change? But I added twenty more payments than
Speaker 17: one of my loans and several others.
Speaker 5: So is this league Wait a minute, Well, I don't
Speaker 5: know it's legal. I don't know if it was a
Speaker 5: mistake to begin with that they're correcting or what happened.
Speaker 5: So you're basically saying on some of your loans where
Speaker 5: you had paid them down, they absolutely, they just added arbitrarily.
Speaker 5: They added payments back.
Speaker 17: Yeah, they are are the length of the time.
Speaker 5: So your balance is your balance has changed from one
Speaker 5: month to another.
Speaker 17: Yeah, the balance did not change. So I sign up
Speaker 17: for an autodibit.
Speaker 5: They have a Okay, your your balance didn't change, just
Speaker 5: the payments.
Speaker 17: Interesting the payment lengths on several accounts, Yes, but.
Speaker 5: Did the did you call them about it? Well, hold on,
Speaker 5: did the payment go down?
Speaker 14: No?
Speaker 17: The payments stay the same. So I had two separate dates.
Speaker 17: One was eleven twenty fifte a month, and I agree
Speaker 17: to have everything paid by on the eleventh, all of
Speaker 17: it to be done one month and in need.
Speaker 5: Were you were you ever laid Were you ever laid
Speaker 5: before on these student payments?
Speaker 16: No?
Speaker 5: Okay, they were never import So what's the problem now?
Speaker 17: The problem is I'm trying to understand how can they
Speaker 17: when they have access and I agree to do standard payments,
Speaker 17: nothing else talent payments, how can they by allowing them
Speaker 17: to take the money at the beginning of the month
Speaker 17: for all the loans or three days separate days, how
Speaker 17: can they add twenty months to the loans.
Speaker 5: That I don't know. That's that's I don't know the
Speaker 5: answer to that. Did you Did they answer it when
Speaker 5: you ask.
Speaker 17: Them, Well, they try to give me the COVID then something,
Speaker 17: and I said, that's not right because I have made money.
Speaker 5: Okay, here, here's what I'm going to do. I think
Speaker 5: there's something we're not understanding. What I'd like you to do?
Speaker 5: Do you have statements for your account?
Speaker 7: Yes?
Speaker 5: I would like Deputy Dollar. I know Deputy Dollar is
Speaker 5: going to be pissed a Deputy Dollar. Since you're a
Speaker 5: money man, I want you seriously to I want you
Speaker 5: to kind of look at this one and maybe do
Speaker 5: a conference call with you and her so you can
Speaker 5: understand what they're trying to tell you. I mean, they
Speaker 5: can't just arbitrarily add payments on to the end unless
Speaker 5: she was late or something and they're restructuring it. But
Speaker 5: I don't understand any of it.
Speaker 6: What's going on?
Speaker 5: Hold on? Hold on? What do you think is going on?
Speaker 14: D What do you think was there any interruption and
Speaker 14: payments due either to the forbearance from the pandemic or
Speaker 14: from one of those many loan for them forgiveness pro
Speaker 14: I think she said no, was there a period when
Speaker 14: no payments were due?
Speaker 6: Cornelia?
Speaker 17: I don't think that's the case, because.
Speaker 14: There a period when no payments were due.
Speaker 17: Ever, I don't know.
Speaker 5: Now here's what we're asking. Have you ever, in the
Speaker 5: life of this loan had a forbearance agreement where you
Speaker 5: skipped payments? No?
Speaker 18: So during COVID you made all the payments, never skipped
Speaker 18: a payment.
Speaker 17: Never skipped the payment they weren't due, and I paid
Speaker 17: as much as I could each funt.
Speaker 5: No, that's not what I'm asking. No, no, no, no, no,
Speaker 5: that's what's going on. No no, no, no, we're not
Speaker 5: asking if you paid as much as you could. What
Speaker 5: I'm asking is did you make the full payment every
Speaker 5: single month on every single.
Speaker 17: Loan since they became payable.
Speaker 18: Yes, I understand what she's saying while the kids in school,
Speaker 18: I can't.
Speaker 5: She said she paid, she said she paid as much
Speaker 5: as she could time.
Speaker 18: No, what she's saying is she's saying when the kids
Speaker 18: were in school, they didn't have to make any payments.
Speaker 18: The second the payments became due, she has been making
Speaker 18: the full payment ever since.
Speaker 5: She's never missed a month. Yes, is that what you're saying. Yes,
Speaker 5: So what did you mean when you said on some
Speaker 5: months you paid as much as you could? What did
Speaker 5: that mean? I'm just curious.
Speaker 17: So during COVID, there was no payments due and I
Speaker 17: kept making payments. There was no amounts due, and I
Speaker 17: kept making payment.
Speaker 5: How do you know? How do you know there were
Speaker 5: no payments due?
Speaker 17: I have?
Speaker 23: Well, okay, you why did you keep everybody's payment?
Speaker 5: Why did you keep Why did you keep making payments
Speaker 5: if no payments were due?
Speaker 17: Because you had the options to pay off some of
Speaker 17: the tax or towards the principle, and I chose to
Speaker 17: do so.
Speaker 5: You chose to go against the principle.
Speaker 17: I chose to pay interest off.
Speaker 18: No, No, No, that would be insane. Why, well, you
Speaker 18: would pay principle off? Why would you pay the interest off?
Speaker 5: See, I don't think she understands. I have another question.
Speaker 5: I have another question. How many payments did you make
Speaker 5: in its full amount during COVID?
Speaker 17: I cannot tell it's a different service or as I'll
Speaker 17: need to look at something else. It was under the great.
Speaker 5: Leg Okay, here's what I think happened. And I think
Speaker 5: they're making up for anything that was not paid, because
Speaker 5: even when you got a forbearance, even when you got
Speaker 5: a legitimate forbearance, all they did was added them to
Speaker 5: the end of the loan. They didn't forgive anything. It
Speaker 5: was just a big ripoff when they said they they
Speaker 5: gave you a forbearance. No one got a forbearance. And
Speaker 5: I remember Mark talking about this. He said, if you
Speaker 5: think you're going to miss six, eight, ten, twelve payments,
Speaker 5: they're all going to come back at the end. I
Speaker 5: remember you saying that, Mark. Yeah, she's saying she paid
Speaker 5: those that's what's that. No she didn't, No, she didn't.
Speaker 5: She's saying she paid as much as she could when
Speaker 5: she could. That's what she said. Well, okay, I mean,
Speaker 5: if that's where it's at, then I mean she we
Speaker 5: need we need, we need deputy, We need deputy Dollar
Speaker 5: to get on the phone call with the lender or
Speaker 5: the servicer and find out what the hell is going on.
Speaker 5: I'm Tom Martinez. Dan McKenzie is an estate planning attorney,
Speaker 5: and it's why is to get him involved in your
Speaker 5: life for a simple trust, maybe an LLC to put
Speaker 5: property in that actually passes through death as well, or
Speaker 5: you may want a simple will. He is very creative
Speaker 5: in what he does. You can call him and get
Speaker 5: a consultation. Eight three three COO Plans. That's Stan McKenzie
Speaker 5: Live and Local. Are expert here on the show about
Speaker 5: all things wills, trusts, probate and the like. Eight three
Speaker 5: three co plans. Go with a sure thing Denver's Best
Speaker 5: Roofer Excel roofing dot com. You don't pay a cent
Speaker 5: until you're content. Please time for an insurance checkup free
Speaker 5: no obligation comparison call Compass Insurance paying too much your
Speaker 5: coverage at dozens of insurance companies find out now three
Speaker 5: oh three, seven to seven to one help. You'll think
Speaker 5: you're his only customer when you choose Frank durand the
Speaker 5: real estate man dot com to list your home with
Speaker 5: Remax Alliance three oh three nine two zero sixteen twenty two.
Speaker 5: Hi Tom Martino, you're a troubleshooter. Welcome to the show. Okay,
Speaker 5: let's keep going here. And wow, we're getting uh, we're
Speaker 5: getting through the calls. But if you have any we
Speaker 5: still have time for calls at three oh three seven
Speaker 5: one three talk three oh three seven one three eight
Speaker 5: two five five. So we've covered a lot of the
Speaker 5: a lot of the situation when it comes to kitchens
Speaker 5: and baths in the process and buy and Bill dot net.
Speaker 5: You can go right there. You can go visit them
Speaker 5: at five sixty South Lapan. They're not a high pressure place.
Speaker 5: They're not a and I'm not gonna say hatsi, tatsi,
Speaker 5: they're not well let me have another word. Come on,
Speaker 5: help me sus. They're not pretentious. How about that one.
Speaker 5: They're not tweety hoity toity. They're good people. Although they
Speaker 5: have hoity toity stuff, they're not hoity toity people. So
Speaker 5: I just think that it's a great way to go.
Speaker 5: And I'll bet you you have people that come there
Speaker 5: and browse and end up buying way more than they thought.
Speaker 5: I mean, if you think about it, it's just really
Speaker 5: an extraordinary place.
Speaker 6: Yeah, Like I said, if people have done any pre
Speaker 6: shopping and done their due diligence on researching pricing, when
Speaker 6: they come into our shop, you know, they sometimes think, well,
Speaker 6: all we can afford is cabinets right now, and we're
Speaker 6: gonna do like for Micah countertops. And then they see
Speaker 6: our pricing and they're like, we can do brand new cabinets,
Speaker 6: we can do installation. We can also do granted with
Speaker 6: installation and have money left over at the end.
Speaker 5: Okay, So here's the bottom line. You go there for
Speaker 5: counters and you go there for cabinets, and you go
Speaker 5: there for some of the fixtures and some of the
Speaker 5: faucets and all that, and then they'll tell you what
Speaker 5: they can and can't do. They'll help you design it
Speaker 5: and then fill in the blanks and that design I think.
Speaker 5: I think that graph paper. Do you know what I
Speaker 5: like about that paper, Courtney, is you don't have to
Speaker 5: disappoint people because when they actually it's really shocking. When
Speaker 5: you look at your piece of graph paper, you want
Speaker 5: to do a million things. Then you realize, wait, a minute,
Speaker 5: there's no room right because graph paper doesn't lie. What
Speaker 5: is it one square for each foot, yes, or whatever.
Speaker 6: The other thing I've noticed about the programs that like
Speaker 6: Home Depot uses a program to help you design the kitchens,
Speaker 6: and they'll say your walls one hundred and twenty two inches,
Speaker 6: and you want your sink right here, and you want
Speaker 6: your dishwasher right here. It puts in like ten to
Speaker 6: three inch filler strips sometimes on a wall when you
Speaker 6: could have a thirty inch cabinet somewhere instead of a
Speaker 6: bunch of filler strips just because they wanted it to
Speaker 6: be spaced properly. They really do waste a lot of space,
Speaker 6: and you get more storage if you do it.
Speaker 5: Right, for sure. And I think that what you get
Speaker 5: is you get a lot, a lot of choice, a
Speaker 5: lot of selection. And I think contractors they don't mind
Speaker 5: going there, right, I mean they truly don't mind, because well,
Speaker 5: I don't know. They might they want to mark it
Speaker 5: up more. I don't know. Do contractors ever resist.
Speaker 6: Sometimes contractors will not bring their customers in so they
Speaker 6: can mark up our prices to their customers and still
Speaker 6: save them money. But we publish our prices and We
Speaker 6: have price lists, so if they ever bring their customer in,
Speaker 6: or a customer ever knows where they bought them, they
Speaker 6: can come in and see what the pricing is. So
Speaker 6: it doesn't happen a lot.
Speaker 5: And so most of the time they really want to
Speaker 5: help you. I mean contractors really want to get the
Speaker 5: job done right.
Speaker 6: Yeah, absolutely they do, and they love coming in and
Speaker 6: buying from us because we're no nonsense. Will help them
Speaker 6: load their truck up, they get out of their fast
Speaker 6: or turnaround times on cabinet colors is two weeks or less,
Speaker 6: not eight to twelve to sixteen weeks like some of
Speaker 6: the other people.
Speaker 5: Yeah. Yeah, and uh, let's see three h three seven
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Speaker 5: three nine two zero sixteen twenty two. Hi Tom Martino,
Speaker 5: your troubleshooter three O three seven one three talk seven
Speaker 5: one three eight two five five. All right, let's talk
Speaker 5: to Maggie. Wake up, Maggie. I think I have something
Speaker 5: to say to you. Go ahead, Hi.
Speaker 12: So I bought the twenty twenty two Volkswagon Tiguan from
Speaker 12: should I say the name of the dealership? Mx Ubuary seven?
Speaker 5: Yeah, okay, where'd you buy it?
Speaker 12: It was from Emic Volkswagon and okay, with warranty left
Speaker 12: on it thirty five thousand miles okay over the week.
Speaker 5: Now.
Speaker 12: The reason I bought it is because I'm moving to
Speaker 12: Maryland for my job. I was supposed to go yesterday
Speaker 12: with my family and I didn't.
Speaker 5: Want When did you buy it? When did you actually
Speaker 5: buy it?
Speaker 3: On February.
Speaker 12: February seventeenth was the day I bought and I paid cash.
Speaker 5: I got it okay, and.
Speaker 12: Over the weekend I had an internal oil leak, which
Speaker 12: now I brought it back to Emic yesterday. They know
Speaker 12: the situation. They're telling me they're not exactly sure what's
Speaker 12: wrong with it, but that's I don't believe that to
Speaker 12: be true. But it could take up to two weeks
Speaker 12: to finish. My family is now living in a hotel.
Speaker 12: I have a moving truck that I can't move.
Speaker 5: Yeah, but that's I know, I know this is a problem.
Speaker 5: I want to I want to explain this to you
Speaker 5: because you're reasonable, and and again I don't I understand
Speaker 5: you're sure, but that has nothing to do with the
Speaker 5: warranty or with them. In other words, the fact that
Speaker 5: you're in a heart in a bad way doesn't mean
Speaker 5: they have to work extra fast.
Speaker 2: Now.
Speaker 5: It would be nice if they did, but we but
Speaker 5: we can't say to them, hey, listen, you better step on.
Speaker 5: What I'd be more concerned about is that they try
Speaker 5: to get out of it some way.
Speaker 12: Right, So I have a question, Well, because I only
Speaker 12: had the car for like such a short period of
Speaker 12: time and it was certified, is there any way to
Speaker 12: try and get them to undo this deal so I
Speaker 12: can purchase.
Speaker 5: A Yeah, you can. You can negotiate. Okay, you can
Speaker 5: negotiate anything.
Speaker 12: But I mean, I can't even get the sales manager
Speaker 12: to call me back.
Speaker 5: So, well, here's the deal they give me, here's the deal. Well,
Speaker 5: let me let me explain a few things to you.
Speaker 5: You don't have a special right, but we could ask
Speaker 5: them to be nice and let you out of the deal.
Speaker 5: But they won't because they once they latch onto a dime,
Speaker 5: they're not going to let it go unless you pay
Speaker 5: a penalty of some kind. Let me let me ask
Speaker 5: you something. Are they making any noise or any kind
Speaker 5: of indication that they're not going to fix it?
Speaker 4: No?
Speaker 12: I know that they I know that their intent is
Speaker 12: to fix it.
Speaker 5: Sounds like so, okay, let me ask you another question.
Speaker 5: Let me ask you another question. It's under warranty, is
Speaker 5: that right? Is it is a factory warranty? Yeah, she
Speaker 5: said it's certified. Well, if it's a factory warranty, you
Speaker 5: don't have.
Speaker 12: A certified warranty on top of that. I have both.
Speaker 5: But Maggie, you don't have to have the work done
Speaker 5: here in Denver. You can move the car to where
Speaker 5: you're going.
Speaker 12: That's true. But how my problem is that we were
Speaker 12: going to be driving the car to Maryland. That's why
Speaker 12: I bought.
Speaker 5: An How bad is how bad is it? How bad
Speaker 5: is that leak?
Speaker 12: They have to they have to tear the whole engine apart.
Speaker 5: I hate to say it. It could be a lot
Speaker 5: longer than two weeks. Yeah, it's going to be. Yeah,
Speaker 5: but can you take the loaner? How do you know
Speaker 5: it is.
Speaker 12: Because when I said I need a loaner, they said,
Speaker 12: not to Maryland. We can't do that.
Speaker 5: Okay, man, I'll call Okay, so Dollar, I mean, excuse me, Chopper.
Speaker 5: Why don't we see if they'll do something. I don't
Speaker 5: know if they will. We will call though and ask them.
Speaker 5: But I just need you to know going in, you
Speaker 5: don't have any special rights. I know you said you
Speaker 5: only had it a few days and it happened, and therefore,
Speaker 5: you know you know what I'm saying. They should do something.
Speaker 12: All the work was done on the vehicles at at Emic.
Speaker 12: It was like they bought the previous owner, bought it
Speaker 12: from them, had its service there. That's I believe why.
Speaker 5: It No, that's good, So I understand, So we will talk.
Speaker 5: We will talk to them. Okay, hold on, I'm Tom Martine.
Speaker 5: Hey buy and Bill dot Net. Don't forget them. We're
Speaker 5: out of time. Save all your problems for me.