WEBVTT 1 00:00:00.640 --> 00:00:10.599 Y'all ripped off you you needed, that's who you don't have. 2 00:00:12.839 --> 00:00:17.839 Come running just as fast as we can. Shooter's gonna help. 3 00:00:18.120 --> 00:00:18.440 Come. 4 00:00:19.079 --> 00:00:24.199 Man Dix is the Troubleshooter Show. No Tom Martino. 5 00:00:25.800 --> 00:00:28.879 Hello, I'm Tom Martino. Welcome to this show. Three oh 6 00:00:28.960 --> 00:00:31.280 three seven one three talk seven one three eight two 7 00:00:31.320 --> 00:00:34.240 five five. This hour brought to you by waterpros dot Net. 8 00:00:34.280 --> 00:00:36.920 If you want great water, then you call water pros. 9 00:00:37.119 --> 00:00:41.479 And water is the primary primary stuff we ingest. I mean, 10 00:00:41.520 --> 00:00:43.840 let's face it, even more so than food and supplements. 11 00:00:44.600 --> 00:00:47.640 And you can get your system for thirty one ninety 12 00:00:47.679 --> 00:00:52.719 five the best prices anywhere ever, and that's three oh 13 00:00:52.719 --> 00:00:56.520 three eight six two five five five four waterpros dot Net. 14 00:00:57.280 --> 00:01:00.479 That whole house system is drinking water, softeningetting, rid of 15 00:01:00.520 --> 00:01:04.120 forever chemicals. Everything you need water posts on that. Hey, 16 00:01:04.480 --> 00:01:07.040 Courtney Pierce is with me from Buy and Build. You know, 17 00:01:07.680 --> 00:01:10.040 I jokingly said about buy and Build one time when 18 00:01:10.079 --> 00:01:11.879 I went to his old warehouse. I used to call 19 00:01:11.920 --> 00:01:14.560 it a big ugly warehouse. And it's not being an 20 00:01:14.599 --> 00:01:17.719 ugly anymore. He moved, but it was still wonderful, And 21 00:01:17.959 --> 00:01:20.879 I said, I want my ashes spread in this store. 22 00:01:21.159 --> 00:01:23.799 It just it's just so much fun to get lost 23 00:01:23.799 --> 00:01:26.280 to that warehouse. And a lot of people still to 24 00:01:26.319 --> 00:01:30.359 this day, Courtney, even though you advertise a lot, they say, 25 00:01:30.359 --> 00:01:32.159 what exactly do you do? They don't know if they're 26 00:01:32.159 --> 00:01:37.200 going to see a warehouse a showroom contractors. If you 27 00:01:37.359 --> 00:01:39.599 had to explain to somebody. Okay, so you're at a 28 00:01:39.680 --> 00:01:44.040 community function, so mister Courtney Piers tell us about buy 29 00:01:44.079 --> 00:01:48.120 and build. What would you say, sir, Well, we're. 30 00:01:48.159 --> 00:01:52.319 A discount kitchen and bathroom cabinet showroom. What we do 31 00:01:52.400 --> 00:01:55.680 is we import directly from the manufacturer directly to our shops, 32 00:01:55.680 --> 00:01:58.560 so we avoid the middleman, therefore cutting out all the 33 00:01:58.599 --> 00:02:01.439 middleman costs of a distribute and we can save you 34 00:02:01.439 --> 00:02:04.560 a fortune on Now, we have over twenty colors cabinets 35 00:02:04.560 --> 00:02:05.439 to choose from. 36 00:02:05.719 --> 00:02:10.080 Okay, when people order cabinets, do they put them together, 37 00:02:11.400 --> 00:02:12.599 install them or do. 38 00:02:12.599 --> 00:02:16.159 You Yes, they can, so they come unassembled, ready to build. 39 00:02:16.159 --> 00:02:18.639 So let's flat. Yeah, literally, people. 40 00:02:18.520 --> 00:02:20.400 Lot them up in there, pickup truck, take them home, 41 00:02:20.439 --> 00:02:21.240 build them and instance. 42 00:02:21.319 --> 00:02:23.800 All cabinets come flat, A lot. 43 00:02:23.680 --> 00:02:25.240 Of them, Yeah, most of them do. Most of the 44 00:02:25.240 --> 00:02:26.159 imported cabinets do. 45 00:02:26.280 --> 00:02:29.039 But you never know officier contractors put them together, right. 46 00:02:28.960 --> 00:02:31.319 And we offer an assembly service and a delivery services. 47 00:02:31.400 --> 00:02:33.360 So there's two kinds of assembly. You have the assembly 48 00:02:33.439 --> 00:02:36.159 of the actual cabinets, then you have the installation the 49 00:02:36.919 --> 00:02:37.719 so both. 50 00:02:37.520 --> 00:02:39.080 Are labor and we do all of those. 51 00:02:39.240 --> 00:02:41.840 Do people save money by going with the flats and 52 00:02:41.919 --> 00:02:43.719 assembling and installing themselves. 53 00:02:43.840 --> 00:02:46.400 They do, But in a lot of cases it's you know, 54 00:02:46.400 --> 00:02:48.759 it depends how much your time is worth. And I think, honestly, 55 00:02:48.840 --> 00:02:51.840 the having us assemble them is definitely the way to go. 56 00:02:52.479 --> 00:02:55.639 All right, and then cut in the studio. If you're streaming, 57 00:02:55.680 --> 00:03:01.039 you'll see some handsome dudes. You'll see Deputy Chopper over there, 58 00:03:01.039 --> 00:03:03.400 and you'll see a major Mark Major in the center, 59 00:03:03.439 --> 00:03:06.199 front and center, and then Deputy Dollar. We call him 60 00:03:06.199 --> 00:03:09.439 that because of his financial career and he helps people 61 00:03:09.479 --> 00:03:12.039 with all kinds of problems. So, any of you guys 62 00:03:12.039 --> 00:03:14.360 working on anything we need to know about, Deputy das 63 00:03:14.400 --> 00:03:17.039 here with us. Anything that we need to know about. First, 64 00:03:17.080 --> 00:03:22.120 let's let's let's talk about that. Nope, okay, good, So 65 00:03:22.120 --> 00:03:24.400 we can go right to the phones and Mark, what 66 00:03:24.520 --> 00:03:29.639 did you say? Did you say anything? Okay, So what 67 00:03:29.680 --> 00:03:35.479 we're going to do is attempt to solve your problem, 68 00:03:35.520 --> 00:03:41.520 but sometimes we really just we can't solve it, but 69 00:03:41.560 --> 00:03:44.719 we help others who are listening. So, Robert, this is 70 00:03:44.759 --> 00:03:48.319 a smart meter question. I think smart meters confuse the 71 00:03:48.319 --> 00:03:51.639 heck out of people. So let's talk about smart meters. 72 00:03:52.120 --> 00:03:53.159 What's going on with you? 73 00:03:54.400 --> 00:03:54.639 All right? 74 00:03:54.719 --> 00:03:55.000 Tom? 75 00:03:55.080 --> 00:03:57.479 Well, I've been approached by I think a representative from 76 00:03:57.479 --> 00:04:01.319 Excel Energy wanted to talk to me about signing up 77 00:04:01.360 --> 00:04:04.080 for a smart meter. I have been able to avoid it, 78 00:04:04.479 --> 00:04:07.759 but he's persistent, so I'm I need to educate myself 79 00:04:08.000 --> 00:04:09.479 and find out what you guys know about it. 80 00:04:10.879 --> 00:04:13.680 Okay, smart meters are good for some people and not 81 00:04:13.800 --> 00:04:16.680 for others. Smart meters are good for people that can 82 00:04:16.800 --> 00:04:21.279 plan their loads. When I say loads, we all have 83 00:04:21.759 --> 00:04:25.360 varying electric loads. Some people do a lot in the morning, 84 00:04:25.439 --> 00:04:27.959 some people do a lot in the afternoon, some people 85 00:04:28.000 --> 00:04:30.879 do a lot in the evenings. It depends on what 86 00:04:30.920 --> 00:04:32.759 you do and when you do it. If you can 87 00:04:32.800 --> 00:04:36.279 avoid the peak times, you get a lower rate. It's 88 00:04:36.319 --> 00:04:39.279 that simple. And the smart meter can tell when you're 89 00:04:39.399 --> 00:04:43.160 using the stuff and bill you accordingly, so you can 90 00:04:43.199 --> 00:04:46.079 actually save money. But at the same time it can 91 00:04:46.120 --> 00:04:48.680 all but at the same time, it can ding you 92 00:04:48.879 --> 00:04:52.879 for the busy times, whereas your other meter won't go ahead. 93 00:04:52.920 --> 00:04:53.920 What were you going to say? 94 00:04:53.920 --> 00:04:56.439 You can still get the smart meter and get the 95 00:04:56.480 --> 00:04:59.399 flat rate billing. You do not have to get the 96 00:04:59.560 --> 00:05:01.839 time of use billing through xl. 97 00:05:03.160 --> 00:05:05.439 Okay. Explain that again, Dragon. 98 00:05:05.279 --> 00:05:08.040 Getting the smart meter will save you money because they 99 00:05:08.079 --> 00:05:11.920 are going to start charging people who do not have 100 00:05:11.959 --> 00:05:14.040 the smart meter because they will have to send a 101 00:05:14.079 --> 00:05:17.560 representative out to your house to read the meter. So 102 00:05:17.639 --> 00:05:19.560 getting the smart meter will save you a little bit 103 00:05:19.600 --> 00:05:22.920 of money. But once you get this smart meter, they 104 00:05:22.920 --> 00:05:27.120 will automatically enroll you in time of use billing. So yes, 105 00:05:27.199 --> 00:05:29.600 the afternoon costs are going to be a lot higher 106 00:05:29.639 --> 00:05:31.199 than midday in mornings. 107 00:05:32.040 --> 00:05:34.279 Are you saying, can you opt out from the time 108 00:05:34.319 --> 00:05:35.519 of day of billing. 109 00:05:35.920 --> 00:05:38.759 Yes, but you'll be billed at a flat rate, which 110 00:05:38.800 --> 00:05:42.120 is higher than the lower rate billings that are in 111 00:05:42.240 --> 00:05:43.600 the time of use options. 112 00:05:45.160 --> 00:05:48.160 Okay, do you like Dragon? You've seem to know a 113 00:05:48.199 --> 00:05:50.519 lot about this. Do you like? I like time of 114 00:05:50.639 --> 00:05:53.240 use billing because I can control it. I mean, who 115 00:05:53.279 --> 00:05:53.600 can't you? 116 00:05:54.279 --> 00:05:56.959 I personally do not because I work in the mornings 117 00:05:56.959 --> 00:05:59.120 and I am home in the afternoons and evenings. So 118 00:05:59.199 --> 00:06:02.920 I'm going to use more electricity in the evenings, so 119 00:06:03.519 --> 00:06:07.199 I get a lesser bill in the evenings than somebody 120 00:06:07.240 --> 00:06:10.680 who uses the time of use billing. Say, if they 121 00:06:11.319 --> 00:06:14.040 worked in the evenings, so if they had like the 122 00:06:14.079 --> 00:06:16.519 reverse schedule, then I did, they would be saving money. 123 00:06:16.600 --> 00:06:17.079 I am not. 124 00:06:18.879 --> 00:06:22.519 So I want to know this is Is there going 125 00:06:22.600 --> 00:06:25.199 to be a time when we don't have the choice? 126 00:06:27.079 --> 00:06:32.120 Don't know? I think there is. I think eventually we're 127 00:06:32.199 --> 00:06:35.079 all going to be migrated to the smart meter. Did 128 00:06:35.079 --> 00:06:37.920 they say anything about that, Robert, No. 129 00:06:37.959 --> 00:06:39.519 That's what I wanted to find out if if I 130 00:06:39.519 --> 00:06:41.160 could try it and then if I didn't like it, 131 00:06:41.360 --> 00:06:41.959 switch back. 132 00:06:42.360 --> 00:06:46.680 Correct, Yes, you can. You're eventually going to be moved 133 00:06:46.720 --> 00:06:49.120 over to the smart meter or they are going to 134 00:06:49.240 --> 00:06:52.279 charge the charge of a monthly fee. You have the 135 00:06:52.319 --> 00:06:56.399 option to be on the flat rate plan or the 136 00:06:56.519 --> 00:06:59.160 time of use plan, and I think you can switch 137 00:06:59.240 --> 00:07:02.439 back and forth, maybe every six months, most likely every 138 00:07:02.519 --> 00:07:04.120 year if you don't, if you want to figure out 139 00:07:04.120 --> 00:07:05.199 what works best for you. 140 00:07:07.680 --> 00:07:10.959 So the peak probably during the daytime and off peak 141 00:07:11.319 --> 00:07:12.560 during the evening is that no? 142 00:07:12.439 --> 00:07:15.279 No, No, the peak time, no, just they're just the opposite, 143 00:07:15.480 --> 00:07:16.360 just the opposite. 144 00:07:17.120 --> 00:07:19.399 Think about when people use stuff when they get up 145 00:07:19.399 --> 00:07:21.959 in the morning, when they come home from work peak, 146 00:07:22.040 --> 00:07:23.519 it's usually when people are. 147 00:07:25.519 --> 00:07:28.959 Then off peak times are you know, overnight clearly and 148 00:07:29.079 --> 00:07:29.839 early mornings? 149 00:07:31.600 --> 00:07:32.040 Got it? 150 00:07:33.639 --> 00:07:36.480 Now, tell me what did you think of the presentation? 151 00:07:38.360 --> 00:07:42.240 Well, my wife has been able to avoid me having 152 00:07:42.240 --> 00:07:44.319 to talk to him. Yet she tells him I'm gone. 153 00:07:45.319 --> 00:07:47.680 So this guy's pretty persistent. So I thought, well, I 154 00:07:47.759 --> 00:07:49.439 better get he's going to be coming back. I'm better 155 00:07:49.519 --> 00:07:52.279 educate myself. So I've not had a face to face 156 00:07:52.519 --> 00:07:53.560 discussion with him yet. 157 00:07:55.439 --> 00:07:59.279 Okay, well, but they're going I'm looking here on Excels. 158 00:07:59.759 --> 00:08:05.360 On Excels website, they're actively deploying their smart meters. The 159 00:08:05.360 --> 00:08:09.800 initiative aims, they say, to enhance, of course, the time 160 00:08:09.839 --> 00:08:13.120 of use pricing where race will depend on when you 161 00:08:13.160 --> 00:08:17.920 do it. In Colorado, the PUC has approved their plan 162 00:08:18.000 --> 00:08:24.279 to install smart meters, and basically they're gonna but it 163 00:08:24.319 --> 00:08:27.800 doesn't say here that they're going to make you do it. 164 00:08:28.199 --> 00:08:32.080 If they's. Choosing to retain a non communicating meter will 165 00:08:32.120 --> 00:08:37.000 involve additional costs, but you should have the choice for 166 00:08:37.039 --> 00:08:39.639 a good long time. Still, So I mean, that's not 167 00:08:39.679 --> 00:08:44.759 what Excel says. That's another source, which is Reddit. You know, 168 00:08:44.840 --> 00:08:47.840 they say that people who don't do it. 169 00:08:47.960 --> 00:08:51.480 If you will spend one, they will eventually charge you 170 00:08:51.519 --> 00:08:55.320 that monthly service fee. 171 00:08:56.039 --> 00:09:00.200 So I would get one, and I don't know the 172 00:09:00.200 --> 00:09:03.440 the reason you've been avoiding? Is there a reason that 173 00:09:03.559 --> 00:09:10.320 you is it? Do you think you can't alter your use? Robert? 174 00:09:10.480 --> 00:09:13.120 Can you alter when you use? When you do your 175 00:09:13.200 --> 00:09:15.240 laundry and when you do certain things. 176 00:09:16.320 --> 00:09:19.240 I just avoid anybody coming to my front door. And 177 00:09:19.320 --> 00:09:23.600 so oh, I see, I see, and let myship well, sir. 178 00:09:23.919 --> 00:09:26.879 That that that could be a bad thing if someone's 179 00:09:26.879 --> 00:09:30.480 trying to save your soul anyway, So okay, so Robert, 180 00:09:31.080 --> 00:09:34.200 here's I want to take Mary and see what Mary 181 00:09:34.279 --> 00:09:37.200 has to say. Mary, what about you? What's going on? Mary? 182 00:09:38.840 --> 00:09:39.039 Hi? 183 00:09:39.200 --> 00:09:41.759 Yes, I live in langmant. 184 00:09:41.240 --> 00:09:42.399 And we have the smart meters. 185 00:09:42.559 --> 00:09:45.120 We do not have Excel in Longmont. And if you 186 00:09:45.240 --> 00:09:48.200 opted out, I believe it was like fifteen dollars a 187 00:09:48.279 --> 00:09:51.919 month more because they had to, you know, come read 188 00:09:51.960 --> 00:09:56.320 the meter. However, right, biggest reason a lot of people 189 00:09:56.360 --> 00:09:59.600 didn't want to use it was because it wasn't safe 190 00:09:59.639 --> 00:10:03.799 for your body, some type of waves, all that kind 191 00:10:03.840 --> 00:10:04.279 of stuff. 192 00:10:05.519 --> 00:10:09.440 Now, now that sounds okay they're talking about they're talking 193 00:10:09.440 --> 00:10:14.879 about the wireless technology. But I listen. I know people 194 00:10:14.919 --> 00:10:20.200 are trying to avoid all of this kind of technology 195 00:10:20.240 --> 00:10:22.720 in general, but we have so much going on right now. 196 00:10:22.720 --> 00:10:25.960 That's smart meter. I'm sure you went to sites where 197 00:10:26.000 --> 00:10:27.600 they said it was linked to cancer and. 198 00:10:27.559 --> 00:10:32.000 Everything, right, Well I didn't because I'm not a conspiracy theorist. 199 00:10:32.039 --> 00:10:33.799 The other thing good they. 200 00:10:33.799 --> 00:10:37.919 People didn't want it is because they were thinking that 201 00:10:38.399 --> 00:10:43.080 like in California, if at four o'clock in the afternoon, oh. 202 00:10:42.960 --> 00:10:45.279 No, I get it. Yeah, the brownouts, Yeah. 203 00:10:45.200 --> 00:10:46.440 They're gonna shut it down. 204 00:10:46.799 --> 00:10:47.960 So that's why I didn't. 205 00:10:48.039 --> 00:10:49.799 You know what, I never thought of that one. That 206 00:10:49.840 --> 00:10:52.679 that's a good point. People are afraid of brownout saying 207 00:10:52.720 --> 00:10:55.120 wait a minute, you know they're gonna they're gonna control 208 00:10:55.120 --> 00:10:57.240 what I can use, when I can use when when 209 00:10:57.279 --> 00:10:59.759 push comes to shove, and that's a let's put it 210 00:10:59.840 --> 00:11:02.320 this way. I'm not sure that's in the cards, but 211 00:11:02.399 --> 00:11:05.720 that's definitely in the technology. We have more coming up. 212 00:11:12.559 --> 00:11:15.840 Go with a sure thing Denver's Best roofer, Excel roofing 213 00:11:15.960 --> 00:11:18.600 dot Com you don't pay a cent until you're content. 214 00:11:20.159 --> 00:11:25.159 Wait time for an insurance checkup free, no obligation. In comparison, 215 00:11:25.279 --> 00:11:28.840 call Compass Insurance paying too much your coverage at dozens 216 00:11:28.840 --> 00:11:31.600 of insurance companies find out now three oh three seven 217 00:11:31.679 --> 00:11:34.480 seven to one help. You'll think you're his only customer 218 00:11:34.519 --> 00:11:36.799 when you choose Frank durand the real estate man dot 219 00:11:36.799 --> 00:11:40.159 com to list your home with Remax Alliance three oh 220 00:11:40.159 --> 00:11:49.039 three nine two zero sixteen twenty two. Hi Tom Martino 221 00:11:49.120 --> 00:11:52.519 here three oh three seven one three talks seven one 222 00:11:52.519 --> 00:11:56.559 three eight two five five. Okay, it's Steve's turn now, 223 00:11:56.960 --> 00:11:59.039 Hi Steve, what's going on with you? 224 00:12:00.679 --> 00:12:05.039 Well, I'm going through the Century Link nightmare trying to 225 00:12:05.039 --> 00:12:06.200 get Now, how. 226 00:12:06.120 --> 00:12:08.879 Is it a nightmare? Tell me what's going on? Man? 227 00:12:08.919 --> 00:12:11.679 Tell me the whole story. What's what makes it a nightmare? 228 00:12:12.679 --> 00:12:12.919 Well? 229 00:12:13.159 --> 00:12:17.879 It all started. You think just a transfer service to 230 00:12:17.919 --> 00:12:23.720 be a simple thing. Back on February tenth, I did 231 00:12:23.720 --> 00:12:26.679 a after hours so I did a chat and. 232 00:12:27.639 --> 00:12:28.320 With a robot. 233 00:12:28.480 --> 00:12:30.679 So I got past the robot, then got to a person, 234 00:12:31.639 --> 00:12:37.480 and then finally submitted to have our service transferred. Drop 235 00:12:39.440 --> 00:12:43.360 Love in Colorado down to Westminster. It was all supposed to. 236 00:12:43.360 --> 00:12:46.279 But hold on, but were you staying were you staying 237 00:12:46.320 --> 00:12:47.399 with the century Link? 238 00:12:48.559 --> 00:12:51.720 Yes, yes, just move in the service. 239 00:12:53.720 --> 00:13:01.080 Okay. So on February tenth, you called CenturyLink about basically moving. Yes, 240 00:13:02.799 --> 00:13:04.399 now why did you have to do that? Do you 241 00:13:04.480 --> 00:13:06.960 have Do you have broadband that you were moving? 242 00:13:07.879 --> 00:13:11.559 No, just the basic phone system. And what I'm doing, 243 00:13:11.720 --> 00:13:13.320 I'm trying to help up my father in laws. 244 00:13:13.360 --> 00:13:15.720 What do you mean a basic phone system? You actually 245 00:13:15.720 --> 00:13:16.600 have a landline? 246 00:13:17.679 --> 00:13:19.879 Yes, well it's my father in laws. He's ninety one 247 00:13:19.919 --> 00:13:20.399 years old. 248 00:13:21.519 --> 00:13:23.559 Okay, got it, got it right. 249 00:13:23.679 --> 00:13:28.480 He's moving to an assisted living facility and got it. 250 00:13:28.559 --> 00:13:32.120 So we're trying to move his move everything from Loveland 251 00:13:32.200 --> 00:13:33.080 down to Westminster. 252 00:13:33.720 --> 00:13:35.639 And this is okay, this all up. 253 00:13:36.200 --> 00:13:40.039 And I have all the documentations saying that they had 254 00:13:40.080 --> 00:13:42.759 the new address, they issued me a new phone number, 255 00:13:43.519 --> 00:13:46.240 and so on the twenty fifth, when it was supposed 256 00:13:46.279 --> 00:13:51.159 to come on, I get emails and text messages and saying, yeah, 257 00:13:51.360 --> 00:13:54.600 it's it's a done deal. The one in Loveland shut 258 00:13:54.639 --> 00:13:57.879 off and the one in Westminster is turned on. So 259 00:13:58.320 --> 00:14:01.120 and sure enough, they did shut off the one in Loveland, 260 00:14:02.000 --> 00:14:06.720 but nothing's working at the Westminster residents. 261 00:14:09.159 --> 00:14:10.600 Does it all just come down to that? 262 00:14:11.919 --> 00:14:12.159 What's that? 263 00:14:13.879 --> 00:14:15.720 Does it all just come down to that? Right now, 264 00:14:15.759 --> 00:14:17.879 you still don't have phone service at the new place. 265 00:14:17.960 --> 00:14:20.960 They'll they'll do not. I spend an hour each day 266 00:14:21.720 --> 00:14:26.480 trying to communicate with them that there's no there's no service. 267 00:14:26.799 --> 00:14:29.720 So they write a ticket and guess where they send 268 00:14:29.799 --> 00:14:33.200 me technician? They send him to Loveland where the where 269 00:14:33.240 --> 00:14:35.840 the phone shut off. They don't send him to the 270 00:14:35.960 --> 00:14:37.960 new get the new address working. 271 00:14:38.759 --> 00:14:40.919 Well, now you know why Sentry Link is on its 272 00:14:40.919 --> 00:14:41.399 way out. 273 00:14:42.320 --> 00:14:44.919 Oh surprise, they left this one. 274 00:14:45.000 --> 00:14:46.879 Look at uh let me let me tell you the 275 00:14:46.960 --> 00:14:50.399 real story here. The real story is the landline service 276 00:14:50.559 --> 00:14:54.879 is the lowest priority they have. It really is, and 277 00:14:54.960 --> 00:14:58.679 so you're getting the dregs of society. They they go 278 00:14:58.759 --> 00:15:02.679 out and find people who will work for food on 279 00:15:02.720 --> 00:15:05.919 the corner, and when they're not cleaning windshields, they have 280 00:15:06.000 --> 00:15:12.159 them switch phone lines. I really believe that you're not 281 00:15:12.200 --> 00:15:15.519 going to get the level of service you want, and 282 00:15:15.600 --> 00:15:17.600 it's going to be like this. Now we can call 283 00:15:17.639 --> 00:15:20.759 and light a fire and say, look, just transfer the 284 00:15:20.840 --> 00:15:23.720 stupid service. First of all, I want to ask some questions, 285 00:15:23.720 --> 00:15:27.720 some very basic questions. Is their service at the new facility. 286 00:15:29.039 --> 00:15:34.799 Yes, there is. I mean, how do you know, well service. 287 00:15:34.679 --> 00:15:37.799 I meant you know what I meant? Is it available there? Oh? 288 00:15:37.919 --> 00:15:40.720 Yes it is, Yes it is. I've seen it through 289 00:15:40.720 --> 00:15:44.799 their website and the previous residents they've had service there 290 00:15:45.240 --> 00:15:48.039 and most Okay, that lives in the facility. 291 00:15:48.320 --> 00:15:50.799 So is there a jack in the wall for his 292 00:15:50.919 --> 00:15:52.440 phone in his apartment? 293 00:15:53.159 --> 00:15:53.399 Yes? 294 00:15:53.440 --> 00:15:57.159 There is, and it's not activated. 295 00:15:57.399 --> 00:15:59.159 No, no doubt. 296 00:15:59.240 --> 00:16:01.960 Okay, I think, look, we can put someone on this. 297 00:16:02.879 --> 00:16:05.240 What were you going to say, bro? What were you 298 00:16:05.279 --> 00:16:05.840 going to say? 299 00:16:06.039 --> 00:16:09.960 So we do have a contact in whatever that I 300 00:16:09.960 --> 00:16:11.759 don't know the new name of the phone company. It's 301 00:16:11.799 --> 00:16:17.200 not it's it's not uh anymore. Yeah, it is Luminous 302 00:16:17.279 --> 00:16:18.360 or something. Is that what it's called. 303 00:16:18.440 --> 00:16:21.799 Well, I know our angel is. Our angel works for 304 00:16:21.879 --> 00:16:25.399 Lumen and they help with century Link issues. So do 305 00:16:25.440 --> 00:16:27.039 you think you can give it to our angel? This, 306 00:16:27.679 --> 00:16:28.080 of course? 307 00:16:28.200 --> 00:16:30.919 Or what I worked a previous I worked this century 308 00:16:30.960 --> 00:16:33.360 case Central in case a few months ago and Sue 309 00:16:33.399 --> 00:16:35.720 sent me this guy's contact information. He was good, he 310 00:16:35.879 --> 00:16:39.000 was very helpful in resolving the situation. I'll be happy 311 00:16:39.039 --> 00:16:40.679 to do that again. But stee, if I do have a. 312 00:16:40.799 --> 00:16:43.960 I think a much better idea. You can just go 313 00:16:44.039 --> 00:16:48.320 to a cellar store and open a cellular service account 314 00:16:48.320 --> 00:16:51.399 and port that number from Century Links so that your 315 00:16:51.399 --> 00:16:53.679 father in lawved won't even have to change his phone number. 316 00:16:54.399 --> 00:16:56.720 And if you're concerned that maybe a cell phone is 317 00:16:56.919 --> 00:16:59.919 too small for him to operate, they do sell these 318 00:17:00.159 --> 00:17:04.880 giant old style phones that look exactly They're designed especially 319 00:17:04.880 --> 00:17:08.839 for old elderly people who look exactly what traditional cel phone, 320 00:17:09.119 --> 00:17:10.319 traditional house. 321 00:17:10.160 --> 00:17:14.279 Is it like that? One time's got I knew I 322 00:17:14.319 --> 00:17:17.440 was gonna hear some craps, So so you know, that 323 00:17:17.519 --> 00:17:20.000 way you can get Century Link out of your life 324 00:17:20.039 --> 00:17:22.720 forever and the cell phone service. 325 00:17:23.279 --> 00:17:24.799 You know, he can take that with him if he 326 00:17:24.839 --> 00:17:27.000 if he if he goes somewhere to the park or 327 00:17:27.039 --> 00:17:28.160 to you know, to the story. 328 00:17:28.240 --> 00:17:29.960 What do you think about getting him one of those? 329 00:17:31.400 --> 00:17:33.880 Do you think he would do? You think he would 330 00:17:33.920 --> 00:17:35.960 reject it because it's wireless. 331 00:17:37.079 --> 00:17:40.359 No, he wouldn't. He wouldn't reject it. He's tried it before, 332 00:17:41.079 --> 00:17:45.480 and there's he just didn't have the motor skills to 333 00:17:45.519 --> 00:17:49.759 do it. He's ninety one, and his fingers. For some reason, 334 00:17:50.079 --> 00:17:53.519 it won't even work on a touch screen is Steve. 335 00:17:53.640 --> 00:17:54.519 Well, that's why they. 336 00:17:54.640 --> 00:17:56.119 He doesn't have the body temperature. 337 00:17:56.119 --> 00:17:59.799 You're saying, oh god, but Steve, take a look online. 338 00:18:00.079 --> 00:18:03.160 Can look at these old style phones that look just 339 00:18:03.240 --> 00:18:06.920 like old house phones, except their cell phones. They're made 340 00:18:06.960 --> 00:18:10.599 for people like this. I mean, please consider that if 341 00:18:10.759 --> 00:18:12.079 and if that doesn't work. 342 00:18:11.880 --> 00:18:15.319 Such a hassle free, then you don't have anything installed. 343 00:18:15.640 --> 00:18:18.359 You don't have anything to unwind if he passes or 344 00:18:18.359 --> 00:18:24.200 when he passes. It's really something that would be easy, immediate. 345 00:18:24.680 --> 00:18:28.559 And same phone number. Yeah, just poured it and the 346 00:18:28.599 --> 00:18:29.640 cell phone store will. 347 00:18:29.480 --> 00:18:30.359 Be about it. 348 00:18:30.599 --> 00:18:32.720 I don't know that it would work for him. 349 00:18:32.759 --> 00:18:36.319 I just really don't because of his dexterity. 350 00:18:36.359 --> 00:18:40.000 You're saying, yeah, just because of where he's at in life. 351 00:18:40.039 --> 00:18:41.920 What kind of a phone? Let me ask you this, 352 00:18:42.000 --> 00:18:45.079 what kind of a phone does he have that you're 353 00:18:45.119 --> 00:18:47.119 afraid he won't be able to do the. 354 00:18:48.920 --> 00:18:49.200 Well? 355 00:18:49.559 --> 00:18:51.359 What does he have that he likes? 356 00:18:52.319 --> 00:18:55.079 What he has now and what he's familiar with is 357 00:18:55.160 --> 00:19:00.000 a cordless Panasonic phone that he's had for a long time, 358 00:19:00.279 --> 00:19:04.039 and he he knows his way around that and anything new. 359 00:19:04.440 --> 00:19:07.519 But but Demitria is saying that these other phones resemble 360 00:19:07.599 --> 00:19:11.759 that exactly. They resemble those You should just go you 361 00:19:11.759 --> 00:19:12.759 should actually. 362 00:19:12.400 --> 00:19:14.279 Go to a store and look at it. Can he 363 00:19:14.319 --> 00:19:15.839 go to a store and look at it or not? No, 364 00:19:16.160 --> 00:19:20.599 I've seen them online they're advertised or Walmart. Maybe maybe Walmart. 365 00:19:20.759 --> 00:19:22.720 It doesn't even have to be Central Link. Who cares 366 00:19:22.759 --> 00:19:23.160 what it is? 367 00:19:23.759 --> 00:19:25.839 Well, yeah, that's my point. It's not going to be 368 00:19:25.880 --> 00:19:28.440 Century Link. It's going to be a typical cell phone 369 00:19:28.480 --> 00:19:33.400 company like let's say Verizon or T Mobile, with a phone. 370 00:19:33.160 --> 00:19:35.480 That looks exactly like the old and they're in their 371 00:19:35.519 --> 00:19:38.480 apartment they have, you know, very very well like my 372 00:19:38.599 --> 00:19:41.519 AT and T service is very like one bar in 373 00:19:41.599 --> 00:19:42.519 their career. 374 00:19:42.599 --> 00:19:45.240 Yeah, he just simply watched the old school guys. I 375 00:19:45.240 --> 00:19:49.119 mean that's what he wants. I understand, bro. But Consumer 376 00:19:49.240 --> 00:19:53.279 Cellular specifically makes a phone for seniors and they have 377 00:19:53.319 --> 00:19:57.839 a plan for twenty bucks a month and they have 378 00:19:57.920 --> 00:20:02.480 a phone. It's something look into he wants. He doesn't 379 00:20:02.519 --> 00:20:04.519 even know what he wants. Mark, he wants a phone. 380 00:20:04.880 --> 00:20:07.000 What he wants is the phone he can operate. And 381 00:20:07.039 --> 00:20:09.599 he's afraid he can't operate one of these new smartphones. 382 00:20:09.599 --> 00:20:12.480 And I understand that completely, But these are not like 383 00:20:12.839 --> 00:20:18.559 little smartphones, they're different. They have regular numbers, and I said, 384 00:20:18.599 --> 00:20:22.079 they just seem to be more how do we put 385 00:20:22.119 --> 00:20:28.039 it more user friendly for older people? So just give 386 00:20:28.039 --> 00:20:31.079 it a try now if you want, we can call 387 00:20:31.200 --> 00:20:37.319 our friend over at this lumit that it's called right now, 388 00:20:37.599 --> 00:20:38.200 we can do it. 389 00:20:39.480 --> 00:20:40.200 That's true. 390 00:20:40.240 --> 00:20:45.519 Okay, hold on a second. I'd like, okay, well, d 391 00:20:46.039 --> 00:20:48.079 can you take this and send it over to the angel? 392 00:20:48.119 --> 00:20:48.440 Take it? 393 00:20:48.440 --> 00:20:50.640 And by way, Becky is on the line. She's got 394 00:20:50.640 --> 00:20:51.920 another suggestion for Steven. 395 00:20:52.160 --> 00:20:53.759 Becky, what is your recommendation? 396 00:20:55.039 --> 00:20:55.440 O there? 397 00:20:55.759 --> 00:20:57.000 So I've called you before. 398 00:20:57.039 --> 00:20:59.920 I'm a nurse and I've had a lot of my 399 00:21:00.200 --> 00:21:07.599 seniors get the phone. It's clear, Captain, Yeah, what is it? 400 00:21:07.680 --> 00:21:08.640 A larger phone? 401 00:21:08.880 --> 00:21:12.680 It has large numbers and they actually can pick up 402 00:21:12.880 --> 00:21:16.680 the call and read what everybody is saying. 403 00:21:19.039 --> 00:21:21.960 It doesn't have to do a cell phone. 404 00:21:21.759 --> 00:21:22.559 And it's free. 405 00:21:23.880 --> 00:21:26.519 Ali has to do with fend can get online. 406 00:21:27.160 --> 00:21:30.319 So is there? Is it real time? Is it real 407 00:21:30.400 --> 00:21:32.440 time that they're reading it? 408 00:21:32.519 --> 00:21:32.680 Is? 409 00:21:34.799 --> 00:21:38.160 I wonder if that's actually practical. I mean, you're actually 410 00:21:38.200 --> 00:21:40.079 talking to somebody. 411 00:21:40.359 --> 00:21:42.079 A lot of my seniors use it. 412 00:21:42.480 --> 00:21:45.519 They install it, they show everybody how to use it. 413 00:21:45.799 --> 00:21:47.759 It's super easy. 414 00:21:48.960 --> 00:21:51.440 I don't understand why this is a free service or 415 00:21:51.519 --> 00:21:53.319 is Are you saying the console is free and then 416 00:21:53.319 --> 00:21:54.359 you pay a monthly fee. 417 00:21:56.640 --> 00:22:00.480 I think it's free because they. 418 00:22:01.880 --> 00:22:04.319 Why is it? WHOA would tell me what you're looking at? D? 419 00:22:04.680 --> 00:22:06.480 So what is it called? First of all? I want 420 00:22:06.480 --> 00:22:09.160 to look it up too. It's called clear Captions. All right, 421 00:22:09.240 --> 00:22:11.000 let's talk about it. Coming back. I got I gotta 422 00:22:11.039 --> 00:22:13.319 take this break Clear Captions right after this. I'm Tom 423 00:22:13.359 --> 00:22:16.680 Martinez three O three seven one three eight two five five. 424 00:22:16.720 --> 00:22:21.599 Don't forget Genesis Total Exteriors for mold detection and remediation. 425 00:22:21.960 --> 00:22:26.519 The honest people in mold really and truly Genesis Tootalexteriors 426 00:22:26.559 --> 00:22:35.480 dot com. Go with a sure thing Denver's best roofer 427 00:22:35.599 --> 00:22:38.519 Excel Roofing dot com. You don't pay a cent until 428 00:22:38.519 --> 00:22:45.000 you're contenth time for an insurance check up free, no obligation. 429 00:22:45.039 --> 00:22:48.880 In comparison, call Compass insurance paying too much your coverage 430 00:22:48.880 --> 00:22:51.559 at dozens of insurance companies find out now three oh 431 00:22:51.599 --> 00:22:54.079 three seven seven to one help. You'll think you're his 432 00:22:54.240 --> 00:22:56.839 only customer when you choose Frank durand the Real Estate 433 00:22:56.880 --> 00:23:00.000 Man dot com to list your home with Remax Alliance 434 00:23:00.359 --> 00:23:06.920 three all three nine two zero sixteen twenty two. Hi 435 00:23:07.079 --> 00:23:11.400 Tom Martino here three three seven one three talks seven 436 00:23:11.440 --> 00:23:15.000 one three eight two five five Courtney Pierces with us 437 00:23:15.000 --> 00:23:17.519 from Buy and Build. Somebody wants to know them if 438 00:23:17.519 --> 00:23:22.640 they want to redo the bathroom. You sell cabinets, you 439 00:23:22.720 --> 00:23:25.079 sell You changed your model from what it was before. 440 00:23:25.079 --> 00:23:27.160 And I want to be very clear on this. So 441 00:23:27.279 --> 00:23:32.759 you sell cabinets and you sell countertops and vanities and 442 00:23:32.799 --> 00:23:36.079 all of that. Mirrors you sell or Nope, we don't 443 00:23:36.079 --> 00:23:38.519 sell mirrors, and we don't sell light pictures either anymore. 444 00:23:38.559 --> 00:23:39.319 Right, No, we do not. 445 00:23:39.599 --> 00:23:42.200 So you're really counters in cabinets. 446 00:23:42.279 --> 00:23:45.359 Yeah, cabinets and countertops for kitchen and bathroom. We have 447 00:23:45.400 --> 00:23:47.480 the best prices around and we decided, you know, that 448 00:23:47.599 --> 00:23:50.359 was our specialty, so we decided to just concentrate on 449 00:23:50.400 --> 00:23:52.839 it and get even better at that service. 450 00:23:53.119 --> 00:23:55.359 So how do the countertops work? Do you guys fabricate 451 00:23:55.400 --> 00:23:55.759 them there? 452 00:23:55.880 --> 00:23:57.920 We do well, not on site at our shop, but 453 00:23:57.960 --> 00:24:00.440 we have fabricators that we work with on of one 454 00:24:00.519 --> 00:24:03.000 particular company that does all of our installs for us, 455 00:24:03.000 --> 00:24:05.119 and they are fantastic. It's the first time, I can 456 00:24:05.160 --> 00:24:08.279 actually say that with confidence in the last ten years. Oh, 457 00:24:08.319 --> 00:24:11.079 it's hard and are really good. They're responsible, they're clean, 458 00:24:11.119 --> 00:24:13.640 they're on time, and they do a very very good job. 459 00:24:14.400 --> 00:24:17.160 And so this is so if I want to have 460 00:24:17.200 --> 00:24:20.039 a bathroom done, and you do the cabinet part and 461 00:24:20.079 --> 00:24:23.720 the fawcett part in the countertops part, so does my 462 00:24:23.839 --> 00:24:25.759 contractor go to you or do I go to you? 463 00:24:26.200 --> 00:24:29.200 Either way, if you come to us as a customer, 464 00:24:29.279 --> 00:24:32.200 we can offer you the whole turnkey situation. 465 00:24:32.319 --> 00:24:33.519 Ken, that's what I want to know. What do you 466 00:24:33.519 --> 00:24:34.119 mean turnkey? 467 00:24:34.200 --> 00:24:37.039 So basically from scratch we can come into your bathroom and. 468 00:24:37.000 --> 00:24:38.279 Do the whole thing. We could do the whole thing, 469 00:24:38.319 --> 00:24:40.079 even the stuff that you don't sell it, buy and build. 470 00:24:40.119 --> 00:24:41.799 Well, so the stuff we don't sell it, buy and build. 471 00:24:41.799 --> 00:24:45.880 My cabinet installer does occasionally do side jobs with other materials. 472 00:24:45.880 --> 00:24:47.640 He can do tile, he could do stuff. 473 00:24:47.400 --> 00:24:49.160 But he can source toilets and sings. 474 00:24:49.279 --> 00:24:53.599 Yeah, well, sourcing the product is different than the installation part. Okay, right, 475 00:24:53.640 --> 00:24:56.599 But the customer we obviously work with some trade partners. 476 00:24:56.680 --> 00:24:58.279 We try to get people the best deals. We count 477 00:24:58.279 --> 00:24:58.759 on everything. 478 00:24:58.839 --> 00:25:00.880 So so if I come to you. So you guys 479 00:25:00.920 --> 00:25:03.319 can handle it all and you can arrange for me 480 00:25:03.400 --> 00:25:06.160 to purchase the fixtures where I need to correct. 481 00:25:06.279 --> 00:25:09.039 And then yes, our installers will come in. They, you know, 482 00:25:09.240 --> 00:25:12.839 will handle the whole installation of your cabinet, your countertop, 483 00:25:12.880 --> 00:25:14.480 your sink, your faucet, all that stuff. 484 00:25:15.160 --> 00:25:16.680 How long you've been in business now. 485 00:25:16.519 --> 00:25:18.480 We've been in business over twenty years, about twenty two 486 00:25:18.559 --> 00:25:18.960 years now. 487 00:25:19.079 --> 00:25:21.240 I remember when we first got together. It was really 488 00:25:21.279 --> 00:25:21.839 pretty cool. 489 00:25:22.000 --> 00:25:24.000 Yeah, twenty two years of saving Denver money. A lot 490 00:25:24.000 --> 00:25:25.839 of people don't stay in business for that long. We've 491 00:25:25.880 --> 00:25:28.000 been competing against the big guys for a really long 492 00:25:28.000 --> 00:25:29.000 time and our customers. 493 00:25:29.000 --> 00:25:30.920 I mean, at one time you had that big, muddy 494 00:25:31.119 --> 00:25:34.759 parking lot. So right now you have great parking, great building. 495 00:25:34.559 --> 00:25:38.039 Yep, beautiful, beautiful showroom with tell them how to get dictions. 496 00:25:38.480 --> 00:25:41.039 We're just south of Alameda and we're just west of 497 00:25:41.079 --> 00:25:44.000 I twenty five. So at five sixty South Lapan Street, 498 00:25:44.279 --> 00:25:46.759 you're to take Alameda to Lapan, turn south and look 499 00:25:46.799 --> 00:25:50.680 for the giant orange and blue building. Very easy to find. 500 00:25:51.119 --> 00:25:54.559 So explain to us guys how this captioning thing works 501 00:25:54.759 --> 00:25:58.759 for people. So if someone older gets it and they 502 00:25:58.799 --> 00:26:02.759 get a phone call, they look at the screen and 503 00:26:02.799 --> 00:26:05.559 they pick it up and say hello, and then the 504 00:26:05.640 --> 00:26:08.000 screen will read out what the other person says. So 505 00:26:08.119 --> 00:26:12.200 the other person says, hello, this is Mike. You know 506 00:26:13.160 --> 00:26:16.279 are we still on for lunch? Right? And then they 507 00:26:16.319 --> 00:26:21.559 respond verbally, okay, that's pretty cool? But why is it 508 00:26:21.599 --> 00:26:25.319 free time? 509 00:26:25.400 --> 00:26:28.440 According to the to the Services website, it looks like 510 00:26:28.480 --> 00:26:32.039 the government pays for it. Their authorities derived from the 511 00:26:32.079 --> 00:26:36.279 American with Americans with Disabilities Act, and then FCC somehow 512 00:26:36.319 --> 00:26:38.759 has this process. I didn't get into the details, but 513 00:26:39.279 --> 00:26:43.240 essentially the FCC administers this program and somehow the government 514 00:26:43.319 --> 00:26:45.759 ends up paying for the telephone service. 515 00:26:47.319 --> 00:26:50.359 It can't be that expensive, right, Well, everything is free 516 00:26:50.440 --> 00:26:52.240 so the phone no, I meant as far as the 517 00:26:52.279 --> 00:26:56.000 government providing it. So although everything the government does seems 518 00:26:56.039 --> 00:26:59.839 to they seem to pay too much. Except now, like 519 00:27:00.160 --> 00:27:03.200 Mark once pointed out, how many presidents do you know 520 00:27:03.680 --> 00:27:06.440 they get on the phone with Boeing and negotiate Air 521 00:27:06.480 --> 00:27:11.480 Force one that I don't think people are used to 522 00:27:11.519 --> 00:27:16.160 having a business person in office and watching the negotiations 523 00:27:16.200 --> 00:27:19.079 that go on. They think it doesn't have decorum, They 524 00:27:19.119 --> 00:27:23.839 think it's they think he has no class. They really don't. 525 00:27:23.880 --> 00:27:26.039 They don't know how to deal with them. They're used 526 00:27:26.079 --> 00:27:28.720 to people and all of the past presidents. Yeah, but 527 00:27:28.759 --> 00:27:29.160 you're just. 528 00:27:29.119 --> 00:27:31.759 Talking about the elite. Man, that's not most of us. 529 00:27:31.799 --> 00:27:35.039 You're talking about the elite. No, I'm not talking about 530 00:27:35.079 --> 00:27:36.839 I never talked about most of us. You're right, But 531 00:27:36.880 --> 00:27:39.400 I'm talking about the people who criticize. Say, you know, 532 00:27:39.519 --> 00:27:43.079 President Biden would have never done that, or President or 533 00:27:43.119 --> 00:27:44.960 Obama or even. 534 00:27:45.240 --> 00:27:49.039 You know Bush. There was a decorum they had, and 535 00:27:49.279 --> 00:27:52.839 Trump doesn't care about it. He I mean, I'm not 536 00:27:52.880 --> 00:27:56.039 saying it's a bad thing. He wants people to see 537 00:27:56.400 --> 00:28:00.759 how the sausage is made. I don't think the Washington 538 00:28:00.839 --> 00:28:05.119 elite knows exactly how to deal with this. They don't 539 00:28:05.240 --> 00:28:09.079 like the swamp being not just drained, but they don't 540 00:28:09.160 --> 00:28:13.119 like it being exposed. I mean, these guys think about 541 00:28:13.160 --> 00:28:17.079 the billions and billions and billions of dollars that have 542 00:28:17.160 --> 00:28:20.720 been distributed to friends. We still don't know what happened 543 00:28:20.759 --> 00:28:22.359 to that money that went to the Ukraine. 544 00:28:23.359 --> 00:28:25.319 Yeah, we don't know what happened to more than half 545 00:28:25.359 --> 00:28:28.839 of it. Zelensky said, Hey, all we got was eighty 546 00:28:28.880 --> 00:28:29.640 seven billion. 547 00:28:29.720 --> 00:28:31.359 I don't know what happened to the rest. 548 00:28:32.160 --> 00:28:35.039 But they must be able to trace it for God's sakes. 549 00:28:35.079 --> 00:28:38.880 Well maybe anyway, I'd like to know that. And then 550 00:28:38.920 --> 00:28:40.920 we want to talk about a follow up. And again, 551 00:28:41.039 --> 00:28:44.759 I'm not going to get deep, deep, deep into this problem. 552 00:28:45.119 --> 00:28:50.680 I promise you it's going to be okay. Well, I 553 00:28:50.799 --> 00:28:52.960 promise you we're not going to dig deep. It's the 554 00:28:53.000 --> 00:28:58.039 one you so dug in and song yosh about. Hey, Paul, 555 00:28:59.119 --> 00:29:03.279 but what did Paul want want to talk about? Paul? 556 00:29:04.000 --> 00:29:08.599 We got a break too, Susan starting. We'll take this break, Okay, 557 00:29:08.640 --> 00:29:10.599 We'll just come back to him after this. Zero three 558 00:29:10.759 --> 00:29:13.519 seven one three A two five five eight eight eight 559 00:29:13.559 --> 00:29:17.279 Heating dot com High efficiency heating and air. Start thinking 560 00:29:17.319 --> 00:29:20.079 about air. You won't beat the prices he guarantees at 561 00:29:20.119 --> 00:29:23.440 the lowest price for high efficiency replacements eight eight eight 562 00:29:23.519 --> 00:29:27.039 Heating dot Com, the number is three oh three seven 563 00:29:27.079 --> 00:29:35.960 seven zero two seven seven six Go with a sure 564 00:29:36.039 --> 00:29:39.480 thing Denver's Best roofer Excel Roofing dot Com. You don't 565 00:29:39.480 --> 00:29:45.519 pay a cent until you're content. Time for an insurance 566 00:29:45.599 --> 00:29:49.319 check up free, no obligation. In comparison, call Compass insurance 567 00:29:49.480 --> 00:29:52.480 paying too much your coverage at dozens of insurance companies. 568 00:29:52.559 --> 00:29:55.200 Find Out Now three oh three seven seven to one help. 569 00:29:55.319 --> 00:29:57.960 You'll think you're his only customer when you choose Frank 570 00:29:58.039 --> 00:30:00.519 durand the real estate Man dot com to list your 571 00:30:00.519 --> 00:30:03.640 home with Remax Alliance three oh three nine two zero 572 00:30:03.799 --> 00:30:11.720 sixteen twenty two. Tom Martino here three oh three seven 573 00:30:11.799 --> 00:30:14.519 one three talks seven one three two five five. Paul's 574 00:30:14.519 --> 00:30:16.880 got a comment on that senior phone. 575 00:30:17.880 --> 00:30:21.119 Go ahead, Paul, Hey, Tom, thank you checking my call? 576 00:30:21.160 --> 00:30:23.559 How are you hey? 577 00:30:23.640 --> 00:30:25.480 I'm doing good man? What's going on? Do you know 578 00:30:25.480 --> 00:30:26.359 about these phones? 579 00:30:27.079 --> 00:30:27.480 I do? 580 00:30:27.799 --> 00:30:27.960 So. 581 00:30:28.200 --> 00:30:31.680 It's called the clear Captions. My grandmother is ninety nine 582 00:30:31.720 --> 00:30:33.440 years old. She still lives at home and it is 583 00:30:33.480 --> 00:30:34.359 doing fantastic. 584 00:30:34.480 --> 00:30:34.799 Wow. 585 00:30:35.200 --> 00:30:39.079 But you can't hear squat Wow. So we got one 586 00:30:39.079 --> 00:30:39.279 of them. 587 00:30:39.319 --> 00:30:39.960 Wow. Okay. 588 00:30:40.000 --> 00:30:43.599 It's completely free, and there's a couple of catches. You 589 00:30:43.640 --> 00:30:45.799 have to have a landline and you have to have internet. 590 00:30:46.440 --> 00:30:48.519 But when you call and order it and then they 591 00:30:48.519 --> 00:30:50.559 set up an appointment, the phone shows up at the 592 00:30:50.599 --> 00:30:53.680 house and then they set up an appointment and a 593 00:30:53.720 --> 00:30:57.279 guy comes out and sets it up for her. Because 594 00:30:57.279 --> 00:30:58.880 they have to active, they have to call into the 595 00:30:59.079 --> 00:31:02.359 very good call center and they have to activate it 596 00:31:02.400 --> 00:31:04.680 and go through some questionnaires and stuff like that, probably 597 00:31:04.680 --> 00:31:07.839 for billing purposes, which we didn't see. 598 00:31:08.359 --> 00:31:10.480 Does it sit on does it sit on a counter 599 00:31:10.599 --> 00:31:13.240 or desk? And does it sit on a counter or 600 00:31:13.319 --> 00:31:14.519 desk or does she. 601 00:31:16.319 --> 00:31:17.680 Yep, we set it. 602 00:31:17.720 --> 00:31:19.559 Up so that it could sit on her kitchen table 603 00:31:19.559 --> 00:31:20.519 and it runs on Wi Fi. 604 00:31:20.599 --> 00:31:22.839 And then we added another jack so we'd have cords 605 00:31:22.920 --> 00:31:25.920 running all over the kitchen so that it could be 606 00:31:25.920 --> 00:31:26.440 at the table. 607 00:31:29.440 --> 00:31:31.640 And if she wants, can she have two of them? 608 00:31:33.039 --> 00:31:34.920 Uh So we called and asked and they said if 609 00:31:34.920 --> 00:31:36.680 they approved it, they'll send one, but they never did. 610 00:31:38.799 --> 00:31:44.319 Okay. So so the way it works, how does she 611 00:31:44.400 --> 00:31:47.559 know it's ringing? It's a light. 612 00:31:47.759 --> 00:31:51.119 Out and and it does have a light, but also 613 00:31:51.279 --> 00:31:53.160 all the other phones in the house ring as well, 614 00:31:54.400 --> 00:31:57.640 but the ringer on that okay, stupid, it's crazy. 615 00:31:57.359 --> 00:32:01.960 Loud and it's and then she goes over to that phone. 616 00:32:02.160 --> 00:32:02.440 Yep. 617 00:32:03.319 --> 00:32:05.559 When she goes over to that phone, does she press 618 00:32:05.559 --> 00:32:07.880 a button or does she pick up a handset? 619 00:32:08.359 --> 00:32:11.240 Whichever she wants to do both she can do either 620 00:32:11.279 --> 00:32:13.359 one okay. Just like it acts like a. 621 00:32:13.400 --> 00:32:16.759 Noise and the screen is always Does she activate the 622 00:32:16.799 --> 00:32:18.880 screen or is it always activated? 623 00:32:19.640 --> 00:32:22.960 Always activated? And you can control the brightness of it. 624 00:32:22.960 --> 00:32:26.599 It's a very intuitive device it has and she can 625 00:32:26.640 --> 00:32:29.279 still good for some the other line and there's a 626 00:32:29.319 --> 00:32:31.440 slight delay and it's just like voice to text for 627 00:32:31.480 --> 00:32:35.000 your texting on your mobile phone and it shows up. 628 00:32:35.079 --> 00:32:37.759 What do you find it? Do you find it to 629 00:32:37.799 --> 00:32:40.759 be very convenient? Do you think it's really viable? 630 00:32:42.160 --> 00:32:43.799 Oh, that's the only reason I'm calling in and talking 631 00:32:43.839 --> 00:32:46.240 to the world man, because I think it's great if 632 00:32:46.279 --> 00:32:48.640 you have somebody that is hard of you. Okay, there's 633 00:32:48.680 --> 00:32:49.759 a fantastic product. 634 00:32:50.160 --> 00:32:55.559 Yes, hey, Tom, I have an addition, the go ahead, 635 00:32:56.559 --> 00:32:59.640 so he knows and everyone knows. All nine one one 636 00:32:59.680 --> 00:33:02.480 cent have to have that in case people call. 637 00:33:05.119 --> 00:33:06.200 What do you mean I have to have what. 638 00:33:06.920 --> 00:33:09.599 They have the same type phone that will show up 639 00:33:09.640 --> 00:33:14.240 and do the PRINTO for them. 640 00:33:14.440 --> 00:33:18.200 Okay, So I want to ask something on these phones? 641 00:33:19.839 --> 00:33:22.000 Are the buttons big or like if she wants to 642 00:33:22.000 --> 00:33:24.240 make an outgoing call, how are the buttons? 643 00:33:26.279 --> 00:33:26.400 Uh? 644 00:33:26.519 --> 00:33:28.279 Probably almost one inch square? 645 00:33:28.960 --> 00:33:33.440 There art Oh my goodness. So it's really user friendly, 646 00:33:33.559 --> 00:33:34.599 really user friendly. 647 00:33:35.559 --> 00:33:38.960 And their physical buttons on the near the headset not 648 00:33:39.119 --> 00:33:41.480 a touchscreen. It's physical buttons. 649 00:33:42.440 --> 00:33:45.480 Yes, So where do we find it? 650 00:33:46.440 --> 00:33:48.960 Clearcaptions dot com. I know I sound like a commercial, 651 00:33:49.079 --> 00:33:50.559 but I didn't remember what the name was, so I 652 00:33:50.599 --> 00:33:51.200 just google it. 653 00:33:51.440 --> 00:33:51.519 No. 654 00:33:51.720 --> 00:33:54.079 I like it, bro I like it. I like that 655 00:33:54.640 --> 00:33:59.279 clearcaptions dot Com. I mean, these are real solutions we're 656 00:33:59.319 --> 00:34:04.799 talking about every day. Clearcaptions dot com. Okay, cool, thank 657 00:34:04.839 --> 00:34:08.239 you very much. I mean, I I just I just 658 00:34:08.320 --> 00:34:11.679 think that it really fits the need for people, and 659 00:34:11.719 --> 00:34:15.360 the demonstration on the website shows it very well. All Right, 660 00:34:15.400 --> 00:34:17.280 we have more coming up. We have Courtney Pierce at 661 00:34:17.320 --> 00:34:19.800 Buy and Build Buy and Build dot net, and we 662 00:34:19.840 --> 00:34:22.360 can answer your questions about any remodels or we can 663 00:34:22.400 --> 00:34:25.239 talk about anything you want on the Troubleshooter Show. Three 664 00:34:25.280 --> 00:34:30.440 O three seven one three eight two five five Go 665 00:34:30.599 --> 00:34:34.320 with a sure thing Denver's Best roofer Excel Roofing dot com. 666 00:34:34.360 --> 00:34:40.079 You don't pay a cent until you're content. Time for 667 00:34:40.119 --> 00:34:43.880 an insurance check up free, no obligation comparison call Compass 668 00:34:43.920 --> 00:34:47.199 Insurance paying too much your coverage at dozens of insurance 669 00:34:47.239 --> 00:34:49.760 companies find out now three all three seven seven to 670 00:34:49.800 --> 00:34:52.559 one help You'll think you're his only customer when you 671 00:34:52.639 --> 00:34:55.119 choose Frank durand the real Estate Man dot Com to 672 00:34:55.199 --> 00:34:58.360 list your home with Remax Alliance three all three nine 673 00:34:58.400 --> 00:34:59.880 two zero sixteen twenty two. 674 00:35:05.599 --> 00:35:06.440 Ripped Off. 675 00:35:07.880 --> 00:35:14.239 News need advice so you don't have come running just 676 00:35:14.320 --> 00:35:18.760 as fast as you can. Shooter's gonna help come. 677 00:35:19.360 --> 00:35:23.039 Man Dix is the Troubleshooter Show. 678 00:35:23.119 --> 00:35:30.119 No Tom Martine, Tom Martino here, Welcome to the show. 679 00:35:30.199 --> 00:35:32.920 Three oh three seven one three talk seven one three 680 00:35:33.360 --> 00:35:35.159 eight two five five. This hour brought to you by 681 00:35:35.159 --> 00:35:37.920 Frank durand the real Estate Man dot com for market 682 00:35:38.039 --> 00:35:40.599 valuations of your home. So many people before they want 683 00:35:40.639 --> 00:35:42.960 to sell, they they wonder what is my house worth, 684 00:35:43.000 --> 00:35:44.519 what will I get, what will I net? What can 685 00:35:44.559 --> 00:35:46.880 I buy? Frank does all of that free of charge. 686 00:35:46.960 --> 00:35:48.920 It's not a gimmick. He will do it in a 687 00:35:49.000 --> 00:35:52.360 full readout with all of the factors, and it's not 688 00:35:53.119 --> 00:35:56.039 a contingent on any obligation on your part. Three oh 689 00:35:56.119 --> 00:36:01.760 three nine to zero six twenty two. Frank Duran, the 690 00:36:01.800 --> 00:36:06.079 real Estate Man dot Com. Courtney Pierces with us from 691 00:36:06.079 --> 00:36:08.480 buying Bill. We're taking your calls as well, and your 692 00:36:08.519 --> 00:36:12.119 calls are welcome at three o three Martino three oh 693 00:36:12.159 --> 00:36:14.800 three six two seven eight four sixty six. You can 694 00:36:14.800 --> 00:36:18.599 call us twenty four seven uh with that number and 695 00:36:18.679 --> 00:36:20.800 leave a message and we will get back to You 696 00:36:20.840 --> 00:36:22.960 can also call our number right here, right now three 697 00:36:23.039 --> 00:36:26.440 oh three seven one three talk seven one three eight 698 00:36:26.440 --> 00:36:29.480 two five five. And of course you can text us, 699 00:36:29.800 --> 00:36:33.480 so you can text the iHeart app five seven seven 700 00:36:33.559 --> 00:36:36.960 three nine. Just that's the short code. So if you 701 00:36:37.039 --> 00:36:40.800 text something there, we will get it. You put Tom 702 00:36:40.840 --> 00:36:43.400 in there and it comes to me and that is 703 00:36:43.760 --> 00:36:46.519 five seven seven three nine. You can also text me 704 00:36:46.639 --> 00:36:51.920 directly at the the Google voice number I have, which 705 00:36:51.960 --> 00:36:55.239 comes directly to my cell phone, and it does seven 706 00:36:55.280 --> 00:36:59.400 four seven nine nine nine fifty two eighty seven four 707 00:36:59.480 --> 00:37:05.159 seven nine eighty. So listen, this is odd I got. 708 00:37:05.599 --> 00:37:10.800 I was asking people for their opinions on movies with agendas? 709 00:37:11.400 --> 00:37:14.960 What movies did they feel have agendas? Somebody wrote in, 710 00:37:15.000 --> 00:37:17.199 and I wrote, I asked this yesterday. Somebody wrote in 711 00:37:17.239 --> 00:37:21.719 and said, otto, did anyone feel an agenda with Auto? 712 00:37:22.159 --> 00:37:26.119 With Tom Hanks? I did not feel any kind of 713 00:37:27.719 --> 00:37:29.880 message they were trying to get across. What did I 714 00:37:29.920 --> 00:37:36.840 miss there? Anyway? Another one when you ask people questions 715 00:37:37.440 --> 00:37:40.840 on what they think is a priority for America, And 716 00:37:40.920 --> 00:37:44.360 you were going over what they think about Trump's actions 717 00:37:44.679 --> 00:37:47.599 and their priorities. I'll bet you a lot of these 718 00:37:47.679 --> 00:37:52.239 questions are not posed properly, and they're posed by people 719 00:37:52.599 --> 00:37:55.920 who want to show that Trump is doing a good thing. 720 00:37:56.320 --> 00:37:59.239 But I bet there's a many people as many people 721 00:37:59.239 --> 00:38:04.440 opposed to what doing. I'd like to know, actually, what 722 00:38:05.440 --> 00:38:07.960 is there to be opposed about right now? I mean, 723 00:38:07.960 --> 00:38:12.400 I don't want to hear pontification and rhetoric and you know, 724 00:38:12.519 --> 00:38:16.280 stomping campaigns. Something. I want to hear something specific. What 725 00:38:16.400 --> 00:38:19.599 has he done that's so terrible? Save billions of dollars 726 00:38:19.639 --> 00:38:25.039 for the federal government, shut down crime and corruption. How 727 00:38:25.039 --> 00:38:26.440 about he shut the border down? 728 00:38:26.519 --> 00:38:28.960 Remember when Biden said, oh, there's nothing we could do 729 00:38:29.039 --> 00:38:30.000 without Congress. 730 00:38:30.039 --> 00:38:36.360 I mean, what a lion sack. I think poor Joe 731 00:38:36.360 --> 00:38:38.599 Biden was the worst you could It's just not the 732 00:38:38.639 --> 00:38:42.840 right time in his life. It really wasn't, and they 733 00:38:42.880 --> 00:38:45.480 could have he was going to go for another four years, 734 00:38:46.039 --> 00:38:49.320 Oh my god. And I was convinced he was going 735 00:38:49.400 --> 00:38:57.239 to Now somebody said that because the tax increases are 736 00:38:57.320 --> 00:39:01.920 so high, the state of Colorado is offering homeowners low 737 00:39:01.960 --> 00:39:04.719 interest loans. Have you heard of that? What? No for 738 00:39:04.800 --> 00:39:08.320 their taxes? Do not do not for. 739 00:39:08.280 --> 00:39:10.840 Their what they're offering to finance your tax? 740 00:39:10.880 --> 00:39:16.000 Build? Yeah? So your home? Yeah what that's awful? Well, 741 00:39:16.480 --> 00:39:18.559 I think it can be awful, right, what if you 742 00:39:18.559 --> 00:39:22.920 don't have a choice? Now they say it's coming in 743 00:39:22.960 --> 00:39:26.679 a postcard anyway. Three zero three seven one three eight 744 00:39:26.679 --> 00:39:30.199 two five five. So let's talk to Courtney Pierce. Buy 745 00:39:30.199 --> 00:39:31.800 and build. It's a it's. 746 00:39:31.599 --> 00:39:37.320 A Colorado property tax deferral program. The programs allows eligible 747 00:39:37.360 --> 00:39:43.000 homeowners to pay back property taxes with a low interest loan. 748 00:39:43.880 --> 00:39:46.280 That seems like a slip. That's that's a way of 749 00:39:46.320 --> 00:39:47.400 them owning your house. 750 00:39:47.480 --> 00:39:55.559 So yeah, so as far as buy and build, I 751 00:39:55.800 --> 00:39:59.239 like places where you save money. I like where you 752 00:39:59.239 --> 00:40:01.880 save money. So I guess I'm just gonna simply ask 753 00:40:02.960 --> 00:40:05.519 how much you save Courtney. Let's just let's just name it. 754 00:40:05.559 --> 00:40:08.480 How much do you save you when you say you 755 00:40:08.519 --> 00:40:11.320 can save money, well. 756 00:40:11.760 --> 00:40:13.599 I can give it to you more of a percentage 757 00:40:13.639 --> 00:40:13.760 than that. 758 00:40:14.119 --> 00:40:17.119 Yeah, probably like you to give me examples. I'm going 759 00:40:17.199 --> 00:40:19.599 to give you an example that we were doing a 760 00:40:19.679 --> 00:40:23.599 laundry room at Steph's house and we did a laundry room, 761 00:40:23.599 --> 00:40:28.000 and we priced it at home depot and I couldn't 762 00:40:28.000 --> 00:40:30.960 believe it. I think it was coming with the cabinets 763 00:40:30.960 --> 00:40:35.920 and countertops and stuff. We're coming to around fourteen grand. Now, people, 764 00:40:36.000 --> 00:40:38.400 I want you to sit down. This is the truth. Now. 765 00:40:38.440 --> 00:40:43.519 That wasn't labor. That was materials. Oh there was a okay, yeah, 766 00:40:43.559 --> 00:40:47.280 that wasn't That wasn't. No. Actually there was some installation 767 00:40:47.400 --> 00:40:51.239 labor in that, just some minor installation because the but 768 00:40:51.239 --> 00:40:53.760 but anyway, let me get right to it. I don't 769 00:40:53.800 --> 00:40:55.960 even know if you remember. It was like a fourteen 770 00:40:56.039 --> 00:40:59.119 hundred dollars purchase we made with you guys. Yeah, fourteen hundred. 771 00:40:59.320 --> 00:40:59.960 Oh yeah, we see. 772 00:41:00.000 --> 00:41:03.320 No, Dmitri, I know you think that's crazy. I'm talking 773 00:41:03.320 --> 00:41:06.639 about fourteen Granted, we bought everything we needed for fourteen hundred. 774 00:41:06.639 --> 00:41:08.800 Now we paid labor and all that involved. But the 775 00:41:08.840 --> 00:41:12.000 total price compared to the total price, so we had 776 00:41:12.039 --> 00:41:14.519 fourteen versus the total of I think it was thirty 777 00:41:14.519 --> 00:41:16.079 eight hundred and four thousand. 778 00:41:16.199 --> 00:41:19.159 That's almost just the sales stacks of that's almost just 779 00:41:19.199 --> 00:41:21.079 the sales tax of what you would have paid for 780 00:41:21.119 --> 00:41:21.800 it at the big bub. 781 00:41:21.880 --> 00:41:23.079 You find that all the time, don't you. 782 00:41:23.400 --> 00:41:25.840 Yeah, when people come in with bids from other stores, 783 00:41:25.960 --> 00:41:29.719 especially the boutique stores, we absolutely crush it. I had 784 00:41:29.840 --> 00:41:32.280 a gentleman come in and gave me, you know, the 785 00:41:32.320 --> 00:41:34.639 lowest bid. After he went around to a bunch of stores. 786 00:41:34.639 --> 00:41:36.320 He goes, this is the lowest bid I could find. 787 00:41:36.360 --> 00:41:38.440 And he said his lowest bid was like twenty six 788 00:41:38.480 --> 00:41:41.159 thousand dollars. And It's like, in our whole history of 789 00:41:41.199 --> 00:41:43.960 doing business, I have never one time gotten to twenty 790 00:41:44.000 --> 00:41:48.559 thousand dollars on a kitchen installed with countertops. Ever, and 791 00:41:48.840 --> 00:41:52.239 granted he had a very very big kitchen, and still 792 00:41:52.239 --> 00:41:54.199 we were able to save him a fortune. 793 00:41:54.400 --> 00:41:57.840 Now, somebody says, and again this is for the HASI TOSSI. 794 00:41:57.960 --> 00:41:59.920 We have everyone that listens to this show. We do 795 00:42:00.079 --> 00:42:04.119 not discriminate. They have a Loach hornea carenoe a kitchen. 796 00:42:04.880 --> 00:42:07.960 I guess that's high end stuff. Do you have cabinets 797 00:42:08.000 --> 00:42:09.039 for the very high end? 798 00:42:09.679 --> 00:42:12.039 We have a really nice line of cabinets. We do 799 00:42:12.159 --> 00:42:13.480 not have that brand. 800 00:42:13.639 --> 00:42:16.639 But no, no, that Lockhorne I believe is for the appliance. 801 00:42:16.679 --> 00:42:20.800 Is I believe. I'm not sure, but it's not necessarily. 802 00:42:21.079 --> 00:42:23.440 I don't know if they make cabinets, but they meant 803 00:42:23.679 --> 00:42:24.639 that trim level. 804 00:42:25.039 --> 00:42:26.880 Yes, we just got in a brand new line called 805 00:42:26.920 --> 00:42:30.639 the Petite Line and it is the new most modern 806 00:42:30.920 --> 00:42:34.039 looking cabinet that we've got. It's very very popular in 807 00:42:34.079 --> 00:42:36.559 the market right now. And we've got four colors now 808 00:42:36.599 --> 00:42:40.880 in the Petit line. Soft closed doors, soft closed drawers, 809 00:42:41.000 --> 00:42:45.239 finished interiors, glass doors available, all sorts of different accessories available. 810 00:42:45.880 --> 00:42:48.119 Just you could absolutely put them in a million dollar home. 811 00:42:48.760 --> 00:42:51.920 Okay, and nowadays you know it doesn't take much to 812 00:42:51.920 --> 00:42:56.880 have a million dollar home. So if you are looking 813 00:42:56.920 --> 00:43:00.199 for high end fix and flip whatever, you have it all. 814 00:43:00.519 --> 00:43:02.880 Yes, we have fix and flip level cabinets as well 815 00:43:02.920 --> 00:43:05.119 for your your small fix and flippers that are just 816 00:43:05.159 --> 00:43:07.400 doing a smaller house and trying to get a maybe 817 00:43:07.400 --> 00:43:10.719 even rental cabinets. We have construction grade lines all the 818 00:43:10.760 --> 00:43:12.559 way up to the super elite lines. 819 00:43:14.119 --> 00:43:17.599 Okay, that is an appliance company, La Carnoe. It's a 820 00:43:18.440 --> 00:43:22.079 it's it's apparently like this one oven. I think Mark 821 00:43:22.199 --> 00:43:26.400 might be interested in this. It's a fifteen nine hundred. 822 00:43:26.639 --> 00:43:28.599 Just for the oven. I do have a cabinet would 823 00:43:28.639 --> 00:43:30.079 match that color perfectly though. 824 00:43:30.679 --> 00:43:33.920 Yeah, now there are some odd colors coming out. I 825 00:43:33.960 --> 00:43:36.840 suggest people go with white or with wood and you're 826 00:43:36.960 --> 00:43:40.039 or with even a distressed look, I think you're you're 827 00:43:40.039 --> 00:43:43.039 taking you're taking a risk when you go out on 828 00:43:43.079 --> 00:43:44.119 these wild color. 829 00:43:43.960 --> 00:43:46.360 Green we play off for them, but the wood tones 830 00:43:46.400 --> 00:43:48.360 are coming back in now we have six color. 831 00:43:48.360 --> 00:43:49.000 They always did. 832 00:43:49.000 --> 00:43:50.880 Options back There was a time where all we had 833 00:43:50.960 --> 00:43:52.440 was whites and grays and blacks. 834 00:43:52.519 --> 00:43:54.920 Yeah, but whites are still in and solar woods, so 835 00:43:54.960 --> 00:43:57.440 they never really go out. And then what about though, 836 00:43:57.480 --> 00:44:01.039 the eggplant and the blues and dangers stuff. 837 00:44:01.079 --> 00:44:03.320 I do offer them as a special order product, but 838 00:44:03.440 --> 00:44:05.599 I feel if you stock them, you're putting yourself in 839 00:44:05.639 --> 00:44:09.239 the bund to potentially as that popularity goes away and 840 00:44:09.400 --> 00:44:13.599 the you know HG's you know Home Improvement Network says 841 00:44:13.679 --> 00:44:16.000 that's not popular anymore. You're out of business on that color. 842 00:44:16.079 --> 00:44:17.559 And by the way, when you're doing a bathroom, you 843 00:44:17.599 --> 00:44:20.400 maybe want to consider renew Home Innovations for the shower conversion. 844 00:44:20.480 --> 00:44:25.199 They do porcelain sheet walls. Wow, I mean, that is 845 00:44:25.239 --> 00:44:28.800 an unbelievable product. Renew Home Innovations, They're glad to give 846 00:44:28.800 --> 00:44:30.960 you a free, no obligation estimate. They can do it 847 00:44:30.960 --> 00:44:33.559 in two or three days. You have several financing options 848 00:44:33.599 --> 00:44:36.920 as well, low interest. That's renew Home Innovations dot com 849 00:44:36.920 --> 00:44:47.599 three oh three nine zero four two thousand. Go with 850 00:44:47.679 --> 00:44:51.280 a sure thing Denver's best roofer Excel Roofing dot com. 851 00:44:51.320 --> 00:44:57.039 You don't pay a cent until you're content. Time for 852 00:44:57.079 --> 00:45:00.840 an insurance check up free no obligation comparison call Compass 853 00:45:00.880 --> 00:45:04.159 Insurance paying too much your coverage at dozens of insurance 854 00:45:04.159 --> 00:45:06.719 companies find out now three oh three seven seven to 855 00:45:06.760 --> 00:45:09.519 one help. You'll think you're his only customer when you 856 00:45:09.599 --> 00:45:12.039 choose Frank durand the real estate Man dot com to 857 00:45:12.119 --> 00:45:15.360 list your home with Remax Alliance three oh three nine 858 00:45:15.360 --> 00:45:23.039 two zero sixteen twenty two. Hi Tom Martinez here three 859 00:45:23.239 --> 00:45:27.039 three seven one three talk seven one three eight two 860 00:45:27.199 --> 00:45:31.400 five five. Welcome to the show. And when it comes 861 00:45:31.400 --> 00:45:35.239 to a house, I've always said the two things that 862 00:45:35.280 --> 00:45:38.079 make or break a house. Oh, I think there's more 863 00:45:38.079 --> 00:45:42.039 than two. But kisses meths are definitely important, but so 864 00:45:42.320 --> 00:45:45.400 are floor coverings. When you walk in and the floors 865 00:45:45.400 --> 00:45:48.920 all look like crap. Now, a lot of people would 866 00:45:49.079 --> 00:45:52.360 rather that they take a house and really do the 867 00:45:52.360 --> 00:45:56.599 finishing touches as opposed to someone else trying to do 868 00:45:56.679 --> 00:46:00.599 it but not hitting the mark. I see them mark 869 00:46:00.679 --> 00:46:04.559 just a little. I actually prefer either it's done to 870 00:46:04.679 --> 00:46:08.159 perfection or it's not done at all, and I don't 871 00:46:08.159 --> 00:46:09.920 want it in between where I have to undo or 872 00:46:09.920 --> 00:46:14.360 redo things. So, Cordey, I'm asking you at Buy and 873 00:46:14.400 --> 00:46:19.239 Build Buy and Build dot net, do most people are 874 00:46:19.280 --> 00:46:21.599 they remodeling or are they doing a new house or 875 00:46:21.599 --> 00:46:24.119 are they getting a house ready to sell? So remodeling 876 00:46:24.119 --> 00:46:28.840 would be they're remodeling a house, just their own house. 877 00:46:29.039 --> 00:46:31.400 Another one is they're getting it ready to sell. Another 878 00:46:31.440 --> 00:46:34.199 one would be or are they fixing up the house 879 00:46:34.239 --> 00:46:34.880 they just bought. 880 00:46:35.800 --> 00:46:38.159 So I say, a pretty good mix. We have a 881 00:46:38.159 --> 00:46:41.679 lot of homeowners that are looking to absolutely remodel their 882 00:46:41.800 --> 00:46:44.519 kitchen so they can enjoy a new kitchen in their home. 883 00:46:45.039 --> 00:46:47.320 We do have a lot of investment property owners that 884 00:46:47.400 --> 00:46:49.079 come in and do the fix and flip thing with us, 885 00:46:49.079 --> 00:46:51.159 because we kind of are a fix and flip supply house. 886 00:46:51.239 --> 00:46:53.199 And when you say you're a fixing, fix and flip, 887 00:46:53.199 --> 00:46:56.119 why is that because it might give the impression it's 888 00:46:56.159 --> 00:46:57.480 not really good stuff. 889 00:46:57.320 --> 00:47:00.400 Right, Well, really it's because the price point. Again, you 890 00:47:00.400 --> 00:47:03.159 can fix and flip any level house, but the price 891 00:47:03.199 --> 00:47:04.960 point on it. You're trying to make as much money 892 00:47:05.000 --> 00:47:06.639 as you can when you're doing a fix and flip, 893 00:47:06.679 --> 00:47:08.800 and if you can save money on materials and labor 894 00:47:08.840 --> 00:47:12.719 to install those materials, your profit goes up. And so simply, 895 00:47:13.599 --> 00:47:15.559 I would say a good forty percent of our customers 896 00:47:15.679 --> 00:47:18.760 or investment property owners that come in regularly and buy 897 00:47:18.760 --> 00:47:21.679 cabinets from us to put the houses on the market 898 00:47:21.719 --> 00:47:23.280 and make the kitchens look great because it's one of 899 00:47:23.280 --> 00:47:25.440 the best selling points of a house as a kitchen 900 00:47:26.079 --> 00:47:29.519 and a bathroom. And then the homeowners that have decided 901 00:47:29.519 --> 00:47:31.239 we're going to stay in our home and we want 902 00:47:31.320 --> 00:47:34.679 to make our home look beautiful, then they will remodel 903 00:47:34.719 --> 00:47:37.159 their own kitchens, in which case they'll buy a higher 904 00:47:37.280 --> 00:47:39.679 end cabinet, have the install they'll be a little bit 905 00:47:39.719 --> 00:47:42.960 more picky on all the details and stuff than the 906 00:47:42.960 --> 00:47:45.039 contractors will that are doing fix and flips. But at 907 00:47:45.039 --> 00:47:48.599 the same time we can accommodate both quite confidently. 908 00:47:49.000 --> 00:47:53.519 Okay, And that's really important because people come in with 909 00:47:53.639 --> 00:47:57.400 all kinds of stuff and do you get mostly homeowners 910 00:47:57.679 --> 00:47:59.800 or mostly contractors. 911 00:47:59.400 --> 00:48:02.960 I'd say gets split recently it's been mostly homeowners. We've 912 00:48:03.000 --> 00:48:05.079 had a big wave of end users is what we 913 00:48:05.239 --> 00:48:06.400 like to call them, the people that are going to 914 00:48:06.440 --> 00:48:08.639 install it and use the product themselves. 915 00:48:08.960 --> 00:48:13.639 LJ. What is your question? Hello? LJ three zero three 916 00:48:13.679 --> 00:48:16.039 seven one three talk three oh three seven one three 917 00:48:16.159 --> 00:48:18.559 eight two five five Welcome. What's going on? 918 00:48:19.719 --> 00:48:23.400 Well, I have a question. My mom has a house. 919 00:48:23.440 --> 00:48:27.280 It's an older house in Denver, and it's about eight 920 00:48:27.400 --> 00:48:30.880 hundred and fifty square feet, two bedroom, one mass and 921 00:48:31.320 --> 00:48:33.559 she is getting up an age, and I know that 922 00:48:33.639 --> 00:48:35.679 it's going to come to a day where we've got 923 00:48:35.679 --> 00:48:39.559 to sell that house. And I'm wondering, right now, did you. 924 00:48:39.519 --> 00:48:42.840 Say did you say the whole house? Did you say 925 00:48:42.840 --> 00:48:46.119 the whole house is what size? 926 00:48:46.360 --> 00:48:48.239 Eight and fifty square feet? 927 00:48:49.960 --> 00:48:50.519 Wow? 928 00:48:50.800 --> 00:48:52.239 Okay, yeah. 929 00:48:52.639 --> 00:48:53.480 Now they have. 930 00:48:53.559 --> 00:48:56.559 A big lot. It's an older home. They have a 931 00:48:56.639 --> 00:49:01.360 huge lot to where you could definitely add on another room. 932 00:49:01.719 --> 00:49:05.679 But I'm considering whether I need to budget now that 933 00:49:06.440 --> 00:49:10.519 if I need to, if I should consider redoing it 934 00:49:11.159 --> 00:49:13.599 to try to sell it, or just, you know, when 935 00:49:13.639 --> 00:49:15.199 the time comes, sell it as it. 936 00:49:15.360 --> 00:49:17.880 Well, let me ask you, that's a good question, and 937 00:49:17.920 --> 00:49:22.920 there's a way to analyze it. First and foremost, How 938 00:49:22.960 --> 00:49:26.360 does it set in the neighborhood as far as prices 939 00:49:26.599 --> 00:49:31.079 or decor or condition. Is it better than most or 940 00:49:31.119 --> 00:49:35.199 worse than most? Or are they all about the same there? 941 00:49:35.599 --> 00:49:37.679 I would say I wouldn't call it worse as most. 942 00:49:37.960 --> 00:49:40.760 What happens in her neighborhood is there have been some 943 00:49:40.840 --> 00:49:45.800 people that have done some remodeling, but those houses, you know, 944 00:49:45.920 --> 00:49:48.840 I don't believe they're going to be resold for a while, 945 00:49:49.559 --> 00:49:53.760 and so she's gonna look like it's a downgrade relative 946 00:49:53.800 --> 00:49:55.840 to everybody else. There's probably three or four homes. 947 00:49:55.880 --> 00:49:58.280 What I'm saying is what I'm saying is when you 948 00:49:58.360 --> 00:50:01.199 go into a neighborhood, you never want to buy the 949 00:50:01.239 --> 00:50:04.840 most expensive house in the neighborhood. You want to buy 950 00:50:05.360 --> 00:50:08.800 the least expensive house in the neighborhood, even if you 951 00:50:08.800 --> 00:50:11.440 want to fix it up. Would your guy's house be 952 00:50:11.719 --> 00:50:14.639 the most expensive or the least expensive or somewhere in 953 00:50:14.639 --> 00:50:15.039 the middle. 954 00:50:16.039 --> 00:50:16.719 Somewhere in the. 955 00:50:16.639 --> 00:50:20.039 Middle based off of that assessment, Yeah, somewhere in the middle. 956 00:50:21.760 --> 00:50:25.000 Okay, So it's a chance for people to get into 957 00:50:25.000 --> 00:50:29.280 that neighborhood. Is that neighborhood considered HATSI TATSI is that 958 00:50:29.320 --> 00:50:34.280 neighborhood considered really classic? Is it desirable? Tell me about 959 00:50:34.360 --> 00:50:37.119 the neighborhood, because that's going to dictate what you do. 960 00:50:38.280 --> 00:50:43.519 The neighborhood is pretty rundown, it's not. Basically, she is 961 00:50:44.039 --> 00:50:50.599 Alameda and scared him and where she's at so the 962 00:50:50.639 --> 00:50:56.440 old okay, so not very not very attractive, right, she's 963 00:50:56.480 --> 00:50:57.800 in properly. 964 00:50:59.639 --> 00:51:02.519 Okay, here's the bottom line. You should not put a 965 00:51:02.559 --> 00:51:06.880 dime into it because you're never gonna You're never gonna 966 00:51:06.880 --> 00:51:12.639 predict what people want. You're probably gonna overspend, You're definitely 967 00:51:12.679 --> 00:51:15.800 not gonna underspend. So no matter what, you're only putting 968 00:51:15.800 --> 00:51:18.000 money into it, you're not gonna get back because people 969 00:51:18.000 --> 00:51:20.599 who buy that house is most likely going to be 970 00:51:20.599 --> 00:51:23.800 a scraper or it's going to be exactly what it is, 971 00:51:24.199 --> 00:51:27.679 an eight hundred and fifty square foot rundown house that 972 00:51:27.719 --> 00:51:30.119 they want to live in because they can't afford anything else. 973 00:51:30.599 --> 00:51:34.199 What is the price point on that house right now? 974 00:51:34.199 --> 00:51:37.639 It's crazy. That's around three eighty five, is what the 975 00:51:37.679 --> 00:51:38.519 price point is. 976 00:51:40.440 --> 00:51:42.559 Do you think you could truly sell it for that. 977 00:51:44.159 --> 00:51:46.800 No, I think we're probably going to be somewhere just 978 00:51:47.039 --> 00:51:51.239 north of three hundred thousand is what I think three 979 00:51:51.320 --> 00:51:52.400 fifteen to three twenty. 980 00:51:52.480 --> 00:51:55.960 If you were there, I would have Frank durand the 981 00:51:56.000 --> 00:51:59.800 real estate man dot Com. I would have Frank doing 982 00:51:59.800 --> 00:52:01.920 an analysis. It's not going to cost you a dime, 983 00:52:03.159 --> 00:52:06.159 and he'll run through it and he'll let you know 984 00:52:07.000 --> 00:52:11.800 what it will bring you. He really will. And I 985 00:52:11.840 --> 00:52:15.039 wouldn't put a dime into it except very basic stuff 986 00:52:15.119 --> 00:52:18.559 like if the front door lock doesn't work. I'm talking 987 00:52:18.719 --> 00:52:21.440 very basic. That is not a neighborhood where you can 988 00:52:21.480 --> 00:52:24.159 predict what people are going to want moving into it. 989 00:52:25.039 --> 00:52:27.639 Most people are just going to move in so they 990 00:52:27.639 --> 00:52:30.599 can have a house. It's going to be a step 991 00:52:30.679 --> 00:52:31.719 up from a mobile home. 992 00:52:33.679 --> 00:52:37.159 Okay, yeah, great point. Okay, that's that was my thought too, 993 00:52:37.159 --> 00:52:40.000 because I'm like, you know, we got approached by one 994 00:52:40.039 --> 00:52:43.199 realtor that said, oh, will we'll pay to have it 995 00:52:43.280 --> 00:52:45.360 remodeled if it needs it, and then we'll take that 996 00:52:45.440 --> 00:52:47.599 out of the price of the home. And and I 997 00:52:47.719 --> 00:52:48.719 just don't see how that's. 998 00:52:49.000 --> 00:52:51.960 No, don't ever, don't ever do that. Those are high 999 00:52:52.000 --> 00:52:55.800 Those are high interest charlatans. These people that come in 1000 00:52:55.840 --> 00:52:58.360 and want to handle everything and control everything. Remember, the 1001 00:52:58.400 --> 00:53:01.199 more they want to control the less. I want you 1002 00:53:01.280 --> 00:53:04.559 to trust him. Get franked around the real estate man 1003 00:53:04.599 --> 00:53:07.559 dot com. Just get him to come in and to 1004 00:53:07.960 --> 00:53:11.280 list it. That's it. He'll do a market analysis first, 1005 00:53:12.320 --> 00:53:14.400 then he'll tell you what he thinks it'll sell for 1006 00:53:15.599 --> 00:53:18.440 and you can take it to the bank. He'll get 1007 00:53:18.480 --> 00:53:20.960 way more for that house than you ever believe was possible. 1008 00:53:21.000 --> 00:53:23.000 I'll bet you. I'd love for you to do it 1009 00:53:23.039 --> 00:53:26.039 and let me know, all right. Three oh three nine 1010 00:53:26.119 --> 00:53:29.880 two zero sixteen twenty two. Thank you man, I wish 1011 00:53:29.880 --> 00:53:33.440 you the best. Okay. That's the way it is when 1012 00:53:33.440 --> 00:53:37.840 it comes to houses. If it's in a neighborhood that 1013 00:53:38.000 --> 00:53:42.519 supports it, you can spruce it up a little, but 1014 00:53:42.800 --> 00:53:46.840 never try to predict what a buyer will want unless 1015 00:53:46.880 --> 00:53:48.639 you're going to redo the whole house like a fix 1016 00:53:48.679 --> 00:53:52.480 and flip. You should not bother. Now, this could be 1017 00:53:52.519 --> 00:53:56.000 an excellent fix and flip maybe, but you don't want 1018 00:53:56.039 --> 00:53:58.519 to ever try to predict for yourself if you're selling 1019 00:53:58.519 --> 00:54:00.280 a house and you just want to get get rid 1020 00:54:00.320 --> 00:54:03.119 of it, because look at it this way, if you 1021 00:54:03.199 --> 00:54:07.360 proportionately make the same profit, what good is the additional investment. 1022 00:54:07.639 --> 00:54:10.960 It's no good. It's just additional risk, So that's why 1023 00:54:11.000 --> 00:54:14.639 you should not do it. Three o three seven one 1024 00:54:14.679 --> 00:54:23.400 three eight two five five more coming up. Go with 1025 00:54:23.480 --> 00:54:27.039 a sure thing Denver's best roofer Excel Roofing dot com. 1026 00:54:27.079 --> 00:54:32.840 You don't pay a cent until you're content. Time for 1027 00:54:32.880 --> 00:54:36.639 an insurance checkup free, no obligation. In comparison, call Compass 1028 00:54:36.679 --> 00:54:39.920 Insurance paying too much your coverage at dozens of insurance 1029 00:54:39.960 --> 00:54:42.440 companies find out now three oh three seven to seven 1030 00:54:42.440 --> 00:54:45.239 to one help. You'll think you're his only customer when 1031 00:54:45.239 --> 00:54:47.719 you choose Frank durand the real estate Man dot com 1032 00:54:47.760 --> 00:54:50.840 to list your home with Remax Alliance. Three oh three 1033 00:54:50.960 --> 00:54:58.880 nine two zero sixteen twenty two. Hey, I'm Tom Margino, 1034 00:54:59.280 --> 00:55:01.880 your troubleshoe three oh three seven on three talks seven 1035 00:55:01.920 --> 00:55:05.360 on three two five five. Danny has a tome wants 1036 00:55:05.400 --> 00:55:08.639 to talk about selling a house. We were talking about 1037 00:55:09.039 --> 00:55:11.440 selling a house and what not to do or when 1038 00:55:11.519 --> 00:55:13.360 not to invest a lot of money. Go ahead, Danny, 1039 00:55:13.400 --> 00:55:14.119 what's your comment? 1040 00:55:15.000 --> 00:55:19.480 Hey? Good morning? Okay, so h a good friend has 1041 00:55:19.519 --> 00:55:23.920 a house. Eventually it'll be for sale. It's the Abban, Denver, 1042 00:55:24.360 --> 00:55:29.920 a suburban of Denver neighborhood. So, sir, so the house 1043 00:55:30.559 --> 00:55:34.440 hasn't been touched since seventy six. It was built in 1044 00:55:34.599 --> 00:55:38.960 sixty three, Uh, remodeled right before they bought it, and 1045 00:55:39.000 --> 00:55:41.840 it hasn't been touched. So it's a seventy six. 1046 00:55:41.960 --> 00:55:45.719 It was built in sixty three and remodeled in seventy 1047 00:55:45.760 --> 00:55:47.880 something seventy six. 1048 00:55:48.079 --> 00:55:52.599 Yeah, and so okay, it was built and so well, 1049 00:55:52.960 --> 00:55:55.480 I've done a lot of construction. There's a lot of 1050 00:55:55.880 --> 00:55:59.599 little uh things that need to be done, some of them. 1051 00:55:59.679 --> 00:56:02.559 Danny, let me ask a few questions. What size? What 1052 00:56:02.679 --> 00:56:03.719 size is this house? 1053 00:56:04.840 --> 00:56:08.800 Oh, it's a two story, a two story. Uh, it's 1054 00:56:08.840 --> 00:56:13.119 a two story writer house. If you if you're familiar. 1055 00:56:12.679 --> 00:56:15.000 Writers, I know what writer is. Yeah, yeah, writer. 1056 00:56:15.239 --> 00:56:15.440 Yes. 1057 00:56:15.760 --> 00:56:17.239 But what I want to know is about how many 1058 00:56:17.280 --> 00:56:19.320 square feet? Oh? 1059 00:56:19.360 --> 00:56:23.639 Shoot that Oh, I don't know the square feet. 1060 00:56:23.719 --> 00:56:26.599 It's got three uh how many bedrooms? 1061 00:56:27.079 --> 00:56:32.840 Okay, three bathrooms, two upstairs, one downstairs. Uh and uh 1062 00:56:32.880 --> 00:56:38.559 it's got one two four bedrooms, one mask for three 1063 00:56:38.760 --> 00:56:43.639 and four bedrooms, four bedrooms, all with closet. 1064 00:56:43.760 --> 00:56:47.199 Four bedrooms, four bedrooms and three baths. 1065 00:56:47.920 --> 00:56:52.079 Right, and then it has a living dining room, small kitchen. Uh, 1066 00:56:52.239 --> 00:56:53.679 living dining. 1067 00:56:53.199 --> 00:56:57.960 Room and uh, okay, so what is your question? What 1068 00:56:58.119 --> 00:56:58.719 is your question? 1069 00:56:59.719 --> 00:57:02.079 Look, I heard what you said to the other person. 1070 00:57:02.360 --> 00:57:05.199 You have to be very careful about doing anything to 1071 00:57:05.280 --> 00:57:08.440 the house, like this house needs a lot of t LC. 1072 00:57:09.119 --> 00:57:12.360 But you want to be very careful about anything you do, 1073 00:57:12.440 --> 00:57:13.400 for example. 1074 00:57:13.000 --> 00:57:15.360 How are the main how are the main mechanicals in 1075 00:57:15.400 --> 00:57:18.639 this house? Was ever furnaced don or water heaters or 1076 00:57:18.639 --> 00:57:19.440 anything like that? 1077 00:57:20.719 --> 00:57:25.440 Right, It's got good furnace, good water heater. Uh. The 1078 00:57:25.519 --> 00:57:29.880 the UH in the three bedroom, three bathrooms. The UH 1079 00:57:30.400 --> 00:57:35.039 vanities are like the luck Hard Deco from the seventies 1080 00:57:35.119 --> 00:57:39.840 because supremo and they look great. Some people might not love. 1081 00:57:39.719 --> 00:57:44.119 Well however, Yes, So so here's the deal. What are 1082 00:57:44.159 --> 00:57:48.119 those houses? What are those houses selling for? Roughly in 1083 00:57:48.159 --> 00:57:48.960 that neighborhood. 1084 00:57:50.440 --> 00:57:54.880 Well, there was a redowne small ranch house with different 1085 00:57:55.199 --> 00:57:58.400 at all like this one. It was totally rede. It 1086 00:57:58.440 --> 00:58:02.239 was sold are you and a half ago? And a 1087 00:58:02.320 --> 00:58:04.960 guy who bought it tried to flip it. He totally 1088 00:58:05.000 --> 00:58:09.199 redid it, and he wanted eighty eight thousand. He did 1089 00:58:09.239 --> 00:58:13.559 it really a primo and he was only he wanted 1090 00:58:13.599 --> 00:58:16.840 eight hundred and eighty eight thousand it originally sold. He 1091 00:58:16.960 --> 00:58:19.920 bought it for six hundred and twenty six thousand. He 1092 00:58:20.360 --> 00:58:24.599 it was sold. They sold for seven hundred and seventy 1093 00:58:24.639 --> 00:58:29.000 eight thousand. It was valued. That's okay, seventy nine. 1094 00:58:29.360 --> 00:58:31.000 Did they owe money on this house? 1095 00:58:32.719 --> 00:58:38.119 No, No, it's okay, said, okay, perfect. 1096 00:58:38.199 --> 00:58:41.519 So what I would do, I would see hold on. 1097 00:58:41.920 --> 00:58:43.840 I would first of all call Frank Drain, the real 1098 00:58:43.960 --> 00:58:47.119 estate man dot com and get an evaluation. But I 1099 00:58:47.159 --> 00:58:49.679 don't think I would put money into it at all. 1100 00:58:49.880 --> 00:58:52.559 There's no reason to put money into a home. People 1101 00:58:52.679 --> 00:58:56.360 like doing that, they really do. The only way I 1102 00:58:56.360 --> 00:58:58.360 would put money into a home is if I was 1103 00:58:58.400 --> 00:59:00.960 going to do the whole thing now. If it needs 1104 00:59:01.000 --> 00:59:07.039 some obvious things like carpeting or paint, stuff like that, 1105 00:59:07.079 --> 00:59:09.679 you could do. But I would not invest big money 1106 00:59:09.719 --> 00:59:10.360 in that house. 1107 00:59:11.639 --> 00:59:14.679 Well, I was going to ask you about the carpets. 1108 00:59:15.039 --> 00:59:18.559 They were high, there were premium curpets in seventy six. 1109 00:59:19.440 --> 00:59:21.639 They'd least, you know, they last a long time. They 1110 00:59:21.639 --> 00:59:24.079 were built in seventy six. But they're worn. I don't 1111 00:59:24.079 --> 00:59:26.599 think they'd even look good if you are really had 1112 00:59:26.639 --> 00:59:31.519 them professionally done, shampooed, and they wouldn't look good. They're worn. 1113 00:59:32.239 --> 00:59:34.599 Would you replace them? It's hard to tell because that's 1114 00:59:34.639 --> 00:59:35.360 a lot of money. 1115 00:59:36.000 --> 00:59:39.760 I'm actually I may do. I may do some carpeting, 1116 00:59:39.880 --> 00:59:43.239 unless the whole house has to be redone. Then I 1117 00:59:43.280 --> 00:59:46.559 wouldn't bother. I would sell it as a fix and flip. 1118 00:59:46.639 --> 00:59:49.840 You'll get good money for it. Proportionately. The money you 1119 00:59:49.920 --> 00:59:53.159 invest does not necessarily come out on the other end. 1120 00:59:54.400 --> 00:59:57.599 Yeah, Zillo. If you look on Zillo, this house they 1121 00:59:57.679 --> 01:00:00.519 drove by, took a picture and said it's that's six 1122 01:00:00.599 --> 01:00:05.320 hundred sixty eight thousand or something. Then they haven't seen 1123 01:00:05.360 --> 01:00:08.960 the inside. That's what they just put on it. So 1124 01:00:09.360 --> 01:00:12.920 how does this suze in this area? They're asking about 1125 01:00:12.960 --> 01:00:17.199 eight hundred and eighty foum. They start off at eighty. 1126 01:00:17.320 --> 01:00:20.440 I think you can. Listen. I think you can sell 1127 01:00:22.119 --> 01:00:24.639 to someone who wants to do a six fix and flip. 1128 01:00:25.000 --> 01:00:28.239 You sell it for around six hundred and fifty, and 1129 01:00:28.320 --> 01:00:31.519 I think you'd be fine. But I think you need 1130 01:00:31.559 --> 01:00:35.800 the expertise of Frank Duran. Listen. That's why I talk 1131 01:00:35.880 --> 01:00:39.719 about getting an expert in there. Not someone who's trying 1132 01:00:39.719 --> 01:00:42.119 to sell you, not someone who wants to, you know, 1133 01:00:42.239 --> 01:00:45.320 rip you off, but someone who has your best interest 1134 01:00:45.400 --> 01:00:48.440 at heart, who will give you an analysis of that home. 1135 01:00:48.880 --> 01:00:51.880 Three oh three nine two zero sixteen twenty two is 1136 01:00:52.079 --> 01:00:56.880 his number three oh three nine two zero sixteen twenty two. Okay, 1137 01:00:57.320 --> 01:01:01.320 Frank durand the real estate Man dot Com. Yes, sir, quick. 1138 01:01:01.159 --> 01:01:08.079 Question of Tom Okay, okay, there's a problem. We don't 1139 01:01:08.079 --> 01:01:11.079 know exactly what it is. There's a problem with one 1140 01:01:11.119 --> 01:01:14.800 of their dreams. It might be roots. Now you have 1141 01:01:14.880 --> 01:01:17.079 to you have to fix something like that. 1142 01:01:16.960 --> 01:01:22.280 Because ninety three or free pardon okay, explain it Mark, 1143 01:01:22.519 --> 01:01:24.400 Mark explains. 1144 01:01:23.199 --> 01:01:25.960 A plumb line in for ninety three bucks. They're going 1145 01:01:26.039 --> 01:01:29.519 to come out and clear that drain ninety three dollars 1146 01:01:29.800 --> 01:01:32.239 and if they care, they don't charge. Yeah, or it's 1147 01:01:32.280 --> 01:01:34.239 going to either be free or they're going to clear it. 1148 01:01:34.440 --> 01:01:37.039 And then if it's something major, they'll give you an 1149 01:01:37.159 --> 01:01:39.280 estimate on it. Then you're gonna know what it is. 1150 01:01:41.079 --> 01:01:43.440 But again, you don't even have to do you don't 1151 01:01:43.480 --> 01:01:46.280 even have to do that kind of repair unless you 1152 01:01:46.360 --> 01:01:49.519 want to. If it's reasonable, you can do it. But 1153 01:01:49.599 --> 01:01:53.199 it's okay to sell stuff with problems. I mean, that's 1154 01:01:53.239 --> 01:01:56.679 what when people buy a house, an older house, they 1155 01:01:56.719 --> 01:01:58.880 know they're going to have to fix things up and 1156 01:01:58.920 --> 01:02:02.559 you give people allow for it now if it doesn't 1157 01:02:02.599 --> 01:02:04.800 cost a lot to fix, Yeah, it should be fixed 1158 01:02:04.840 --> 01:02:08.679 if it's going to show up on an inspection. But Danny, 1159 01:02:08.840 --> 01:02:11.000 I think you're you know, at least you're asking the 1160 01:02:11.079 --> 01:02:14.119 right questions. I would my first call would be to 1161 01:02:14.199 --> 01:02:17.800 Frank drandreal Estate Man dot Com. Then I would call 1162 01:02:17.840 --> 01:02:22.079 plumb Line Services to check out the sewer. And again, 1163 01:02:22.239 --> 01:02:24.480 just because it's slow drains doesn't mean you have to 1164 01:02:24.519 --> 01:02:28.519 redo them all again. It's really going to be what 1165 01:02:28.559 --> 01:02:32.119 they find. Okay, we have more coming up. Martha wants 1166 01:02:32.119 --> 01:02:36.719 to talk about Excel Energy insurance, which I hate. We'll 1167 01:02:36.719 --> 01:02:39.760 talk about that and more coming up on the Troubleshooter Show. 1168 01:02:45.840 --> 01:02:49.119 Go with a sure thing Denver's best roofer Excel Roofing 1169 01:02:49.239 --> 01:02:51.880 dot com. You don't pay a cent until you're content. 1170 01:02:55.239 --> 01:02:58.440 Time for an insurance check up free, no obligation. In comparison, 1171 01:02:58.559 --> 01:03:02.119 call Compass Insurance paying too much your coverage at dozens 1172 01:03:02.119 --> 01:03:04.880 of insurance companies find out now three all three, seven 1173 01:03:04.960 --> 01:03:07.960 seven one help. You'll think you're his only customer when 1174 01:03:08.000 --> 01:03:10.480 you choose Frank durand the real Estate Man dot com 1175 01:03:10.480 --> 01:03:13.639 to list your home with Remax Alliance three all three 1176 01:03:13.719 --> 01:03:22.159 nine two zero sixteen twenty two. Hi Tom Martino here 1177 01:03:22.239 --> 01:03:28.599 three all three seven one three Talk Martha. So what's 1178 01:03:28.639 --> 01:03:29.760 going on Martha? 1179 01:03:31.119 --> 01:03:33.880 When my good friend Tom invite me to call you. 1180 01:03:34.039 --> 01:03:38.840 I receive a lettered from Excel Energy Protect shown planks 1181 01:03:38.920 --> 01:03:47.840 from home server. A Yes insurance for exterior electrical covirash 1182 01:03:48.000 --> 01:03:54.199 and exterior worded service line covidrash forty full year sixty 1183 01:03:54.239 --> 01:03:57.079 four dollars fifty five things All right? 1184 01:03:57.119 --> 01:04:01.719 Hold on, Martha? Was this being sold by Excel. 1185 01:04:05.119 --> 01:04:13.599 Belettered? Be lettered has the Excel I slash protection planks 1186 01:04:13.639 --> 01:04:16.800 from home server And they say they don't offer it, 1187 01:04:17.119 --> 01:04:22.719 but they refer me to dark company HomeServe dot com. 1188 01:04:24.079 --> 01:04:28.199 Okay, d company, And did you buy it or not? 1189 01:04:30.239 --> 01:04:33.119 That's it. I want to know if it is worth 1190 01:04:33.119 --> 01:04:33.519 it or not. 1191 01:04:33.840 --> 01:04:36.920 No, No, it's not worth it. How about I just 1192 01:04:37.039 --> 01:04:40.079 put it very plain, it's not worth it. Now. I 1193 01:04:40.119 --> 01:04:42.800 have a video on it on YouTube. I also have 1194 01:04:42.920 --> 01:04:46.800 one on LinkedIn. But in a nutshell, it is absolutely 1195 01:04:46.840 --> 01:04:49.920 not worth it, not worth it. I go through it. 1196 01:04:50.159 --> 01:04:54.760 I actually go through it in detail as to why 1197 01:04:55.239 --> 01:04:58.679 it does not work and why it's a ripoff. I'm 1198 01:04:58.679 --> 01:05:00.519 looking for the video right now. I can tell you. 1199 01:05:00.840 --> 01:05:03.559 Let me just stop the sound here, and I'm going 1200 01:05:03.639 --> 01:05:07.000 to tell you though it is a ripoff. You do 1201 01:05:07.039 --> 01:05:09.519 not want to buy it. It's that simple. They have 1202 01:05:09.639 --> 01:05:13.719 too many exceptions. There is just really a bad idea. 1203 01:05:14.159 --> 01:05:16.199 I don't know how else to how else to put it. 1204 01:05:16.199 --> 01:05:18.199 It's just a bad idea. I'm looking for the video. 1205 01:05:18.280 --> 01:05:21.199 I'll find it in a minute. Here and my videos, 1206 01:05:21.280 --> 01:05:24.639 let's see, okay, let's see. It's okay. If you go 1207 01:05:24.679 --> 01:05:29.559 on YouTube, you can search for let's see, Excel Energy 1208 01:05:29.760 --> 01:05:34.880 is pushing crap. In fact, it sucks. And I can 1209 01:05:34.920 --> 01:05:40.039 actually play this later on to talk about why you 1210 01:05:40.079 --> 01:05:43.239 should not buy it. But that's it in a nutshell. 1211 01:05:43.360 --> 01:05:46.559 Do not buy it, do not fall for it. It's 1212 01:05:46.599 --> 01:05:50.360 not worth the dime, let alone what they want for it. Okay, 1213 01:05:50.639 --> 01:05:54.400 Dimitri has an update, but I don't think we're gonna 1214 01:05:54.400 --> 01:05:56.559 have a chance to get to it all, so we're 1215 01:05:56.599 --> 01:05:59.320 just gonna have to tease it. But it has to 1216 01:05:59.360 --> 01:06:04.760 do with that woman, Chelsea. Chelsea who had a used car. 1217 01:06:04.880 --> 01:06:09.360 She bought with a used car warranty and it had 1218 01:06:09.400 --> 01:06:13.679 a transmission failure within one hundred and sixty days miles, 1219 01:06:14.280 --> 01:06:17.159 I'm sorry, within one hundred and sixty miles. And she 1220 01:06:17.280 --> 01:06:19.719 took it into a mechanic that she likes, she's been 1221 01:06:19.719 --> 01:06:22.920 going to for ten or fifteen years, and she told 1222 01:06:22.960 --> 01:06:26.599 the mechanic I have a warranty. The mechanic went ahead 1223 01:06:26.639 --> 01:06:29.320 and fixed it. The warranty company said he didn't follow 1224 01:06:29.360 --> 01:06:33.400 the proper procedure. So we're not paying and we don't 1225 01:06:33.440 --> 01:06:35.440 have to get into a long debate as to who's 1226 01:06:35.480 --> 01:06:39.400 responsible for what. But there is a resolution. What is it, Dimitri? 1227 01:06:39.519 --> 01:06:39.960 Go ahead? 1228 01:06:41.679 --> 01:06:44.480 Well, Tom, you may recall that yesterday we had another 1229 01:06:44.519 --> 01:06:47.440 spirited discussion about this on the air, with you and 1230 01:06:47.480 --> 01:06:50.159 me and Mark all having kind of a divergence of opinions. 1231 01:06:50.199 --> 01:06:53.920 So during that time I emailed both parties. I sent 1232 01:06:53.960 --> 01:06:57.000 them a proposed settlement, and what is it, which is, Hey, 1233 01:06:57.000 --> 01:07:01.079 how about if Nichols Automotive charges Chelsea issues are consumer 1234 01:07:01.159 --> 01:07:04.639 that called in this matter just to cover their costs, 1235 01:07:05.239 --> 01:07:09.280 their labor costs, their power costs, and would Chelsea find 1236 01:07:09.280 --> 01:07:12.239 that to be an acceptable resolution to this matter? The 1237 01:07:12.280 --> 01:07:14.840 reason I wanted them both to, or the reason that 1238 01:07:14.880 --> 01:07:17.159 in my view they should both contribute something to the 1239 01:07:17.239 --> 01:07:20.559 resolution is that I felt like they both mismanaged. I 1240 01:07:20.559 --> 01:07:23.960 don't mean this critically, but they both mismanaged this process. 1241 01:07:24.039 --> 01:07:26.639 So they both have some their their their fault to 1242 01:07:26.679 --> 01:07:30.079 some degree each of the more. And so this morning 1243 01:07:30.119 --> 01:07:32.840 I followed up and I got an email back from 1244 01:07:33.119 --> 01:07:36.039 Nichols and James over there said that they discussed that 1245 01:07:36.159 --> 01:07:39.320 offer yesterday, they agreed on it, and they're both pretty 1246 01:07:39.360 --> 01:07:43.039 satisfied with, uh, you know, with what I just presented. 1247 01:07:43.119 --> 01:07:46.519 So they're they're currently working on getting it finalized, getting 1248 01:07:46.559 --> 01:07:48.800 it paid, and getting Chelsea's car back to her. 1249 01:07:49.639 --> 01:07:52.000 How much was did we know what you find? Yeah, 1250 01:07:52.079 --> 01:07:53.480 we don't happen to know that. 1251 01:07:54.199 --> 01:07:56.800 The reason I didn't try so hard to find out 1252 01:07:56.960 --> 01:08:00.440 is I don't want to broadcast what Nichols you know, 1253 01:08:00.599 --> 01:08:03.000 markup and profit margins might be. 1254 01:08:03.559 --> 01:08:04.559 I feel like that's that's. 1255 01:08:04.519 --> 01:08:08.079 Probably Was it a substantial saving, Well, I'm sure it is. 1256 01:08:08.159 --> 01:08:10.480 The bill was six and a half thousand dollars, so 1257 01:08:10.559 --> 01:08:12.679 I would imagine that about half of that has got 1258 01:08:12.719 --> 01:08:15.239 to be costs and the other half has got to 1259 01:08:15.280 --> 01:08:17.520 be you know, a reasonable profit margin for a for 1260 01:08:17.560 --> 01:08:18.520 a repair facility. 1261 01:08:19.600 --> 01:08:23.359 Okay, well, you know that's wonderful, and I'm hoping I 1262 01:08:23.439 --> 01:08:26.520 can give you my dinger. Hold on a second, because 1263 01:08:26.560 --> 01:08:27.439 it's hard to get my. 1264 01:08:27.399 --> 01:08:29.880 Dinger so much better than Mark's idea from a few 1265 01:08:29.960 --> 01:08:30.479 minutes ago. 1266 01:08:33.239 --> 01:08:35.520 There's my dinger for Dimitri. 1267 01:08:35.920 --> 01:08:36.279 Thank you. 1268 01:08:36.439 --> 01:08:38.520 We have Courtney Pierce with a spine Bill. We have 1269 01:08:38.520 --> 01:08:44.600 more coming up on The Troubleshooter Show. Stick around, go 1270 01:08:44.720 --> 01:08:48.479 with a sure thing Denver's Best Roofer Excel Roofing dot com. 1271 01:08:48.520 --> 01:08:54.239 You don't pay a cent until you're content. Time for 1272 01:08:54.279 --> 01:08:58.640 an insurance check up free, no obligation comparison call Compass Insurance. 1273 01:08:58.760 --> 01:09:01.359 Pay too much your cup bridge at dozens of insurance 1274 01:09:01.359 --> 01:09:03.880 companies find out now three all three seven seven to 1275 01:09:03.920 --> 01:09:06.720 one help. You'll think you're his only customer when you 1276 01:09:06.800 --> 01:09:09.239 choose Frank durand the real estate Man dot com to 1277 01:09:09.319 --> 01:09:12.560 list your home with Remax Alliance three all three nine 1278 01:09:12.560 --> 01:09:14.199 two zero sixteen twenty two. 1279 01:09:19.640 --> 01:09:24.079 Ripped news need advice? 1280 01:09:24.119 --> 01:09:29.159 Who you don't have? Come running as fast as we 1281 01:09:29.359 --> 01:09:33.159 can show Shooter's gonna help Come. 1282 01:09:33.399 --> 01:09:39.159 MANX is the Troubleshooter Show Now, Tom Martinez. 1283 01:09:40.479 --> 01:09:43.359 Hey, welcome to the show. Three O three seven one 1284 01:09:43.399 --> 01:09:47.199 three talks seven one three A two five five. Entering 1285 01:09:47.239 --> 01:09:50.640 our third hour of the show, solving problems, answering questions, 1286 01:09:51.039 --> 01:09:58.239 taking complaints, and we are truly making progress for people. 1287 01:09:58.680 --> 01:10:01.800 If you call with a problem. Now, we don't solve 1288 01:10:02.680 --> 01:10:04.920 all your problems, but here's what we have done. I 1289 01:10:04.960 --> 01:10:08.079 look back at my call sheet here and my database, 1290 01:10:09.079 --> 01:10:12.199 and according to our database, about eighty percent of the 1291 01:10:12.199 --> 01:10:15.439 time we have a positive impact. That doesn't mean a 1292 01:10:15.479 --> 01:10:20.159 complete solving, but somewhere people have places to go and 1293 01:10:21.239 --> 01:10:25.800 things to try they didn't have before. Twenty percent are hopeless, 1294 01:10:28.399 --> 01:10:34.640 eighty percent we can make suggestions and in positive impacts. 1295 01:10:35.000 --> 01:10:44.239 Now of the entire amount, about twenty percent get everything 1296 01:10:44.319 --> 01:10:50.359 back they wanted. Twenty percent total success, eighty percent positive impact, 1297 01:10:52.039 --> 01:11:00.600 twenty percent nothing. But that's okay. But I think even 1298 01:11:00.640 --> 01:11:04.600 on the twenty percent where we don't do anything, maybe 1299 01:11:04.680 --> 01:11:06.880 tell someone where they went wrong, it does help others. 1300 01:11:07.359 --> 01:11:13.479 Some people are helpless, Tom people want to be Have 1301 01:11:13.600 --> 01:11:17.000 you noticed the syndrome I call it when people call 1302 01:11:17.119 --> 01:11:20.520 us and they already have the solution they want in 1303 01:11:20.560 --> 01:11:23.600 their head, and they try to paint us into a 1304 01:11:23.640 --> 01:11:26.720 corner where we can do where they will take no 1305 01:11:26.880 --> 01:11:33.399 other suggestion except the one they feel is the one 1306 01:11:34.239 --> 01:11:38.159 that they should do they just want to be right 1307 01:11:38.640 --> 01:11:41.560 or Tom they just want to be right? Yeah, but 1308 01:11:41.760 --> 01:11:46.399 we still I think we still feel a really important purpose. Then. 1309 01:11:47.079 --> 01:11:48.960 I think when people can just unload it and get 1310 01:11:49.000 --> 01:11:51.680 it off their chest, I think they feel good about it. 1311 01:11:52.920 --> 01:11:57.199 I really do. And I am sure that people listening. 1312 01:11:57.279 --> 01:11:58.960 And I know they are because they tell me what 1313 01:11:59.000 --> 01:12:02.680 they do. They listen and they are saying to themselves, 1314 01:12:02.680 --> 01:12:06.000 this is what I would do, or you totally mishandled that, 1315 01:12:06.479 --> 01:12:09.720 or you handled that perfectly, because everyone has a different 1316 01:12:09.760 --> 01:12:14.439 way of how they would handle something. But I think 1317 01:12:14.479 --> 01:12:18.600 for the most part, we get it right. So Courtney 1318 01:12:18.600 --> 01:12:22.439 Pierce is our guests today at Buy and Build. Now, 1319 01:12:22.479 --> 01:12:24.600 Buy and Build has changed its focus over the years. 1320 01:12:24.840 --> 01:12:27.600 They used to have everything up there. You walked around 1321 01:12:27.640 --> 01:12:30.920 like in a flea market, and it was all good stuff. 1322 01:12:31.760 --> 01:12:37.119 Now they've narrowed it down to counters and cabinets and 1323 01:12:37.199 --> 01:12:41.760 plumbing fixtures, not fixtures like toilets and sinks. But what 1324 01:12:41.800 --> 01:12:46.159 do you call faucets and all that? Okay, now let's 1325 01:12:46.199 --> 01:12:51.119 talk Courtney about So you do have sinks. 1326 01:12:51.279 --> 01:12:53.319 We have sinks. We have lots of different types of sinks. 1327 01:12:53.319 --> 01:12:56.039 We have vessel sinks under mount kitchen sinks. We have bathrooms. 1328 01:12:56.199 --> 01:12:58.079 Are they a deal? Yeah, they're a great deal. 1329 01:12:59.000 --> 01:13:02.960 Unbelievable actually, But you don't have tubs or showers. No, 1330 01:13:03.319 --> 01:13:05.279 And toilets you don't have We got out of those 1331 01:13:05.319 --> 01:13:09.279 as well, okay. And no light fixtures nope, okay. So 1332 01:13:10.399 --> 01:13:13.159 you do have references for those things though, if people want. 1333 01:13:13.039 --> 01:13:14.960 To well, what we try to do is we try 1334 01:13:15.000 --> 01:13:18.039 to keep you the customer, out of the big box 1335 01:13:18.079 --> 01:13:20.159 stores and try to keep you in the secondary market, 1336 01:13:20.239 --> 01:13:22.840 into the small businesses. So when we find other businesses 1337 01:13:22.880 --> 01:13:26.840 that are smaller, local companies, we try to keep customers 1338 01:13:26.840 --> 01:13:29.680 one saving money and two out of the big box 1339 01:13:29.720 --> 01:13:32.399 stores because the corporations don't need the money as much 1340 01:13:32.439 --> 01:13:33.520 as the little man does. 1341 01:13:35.279 --> 01:13:39.399 Now, I remember one time telling this story, and I 1342 01:13:39.439 --> 01:13:41.880 told the one about my of course, I told the 1343 01:13:41.920 --> 01:13:46.399 one about my laundry room, and it was true. But 1344 01:13:47.479 --> 01:13:52.760 I think that the other part is this story. I 1345 01:13:52.960 --> 01:13:56.640 once had somebody walk in my garage. It was in 1346 01:13:56.720 --> 01:13:58.640 a house I owned in Littleton. It was in what 1347 01:13:58.680 --> 01:14:01.680 I called my load up phase. People go through different 1348 01:14:01.680 --> 01:14:04.840 times of their lives where they load up on houses 1349 01:14:04.880 --> 01:14:07.840 and cars and you know, things to make them feel whole, 1350 01:14:08.279 --> 01:14:12.239 and this house was beautiful in and of itself, but 1351 01:14:12.279 --> 01:14:15.640 in the I wanted to buy some workbenches. So I 1352 01:14:15.680 --> 01:14:20.079 went and looked at what do you call those? Those 1353 01:14:20.159 --> 01:14:23.640 they're not stainless, but they're steel cabinets, you know. They 1354 01:14:23.760 --> 01:14:25.560 they sell them at a lot of the big boxes. 1355 01:14:25.560 --> 01:14:28.000 What do they call those again? And their diamond plate? 1356 01:14:28.560 --> 01:14:30.039 Yeah, you know what I mean. 1357 01:14:32.039 --> 01:14:35.279 No, no, no, we're talking about the actual cabinets, and 1358 01:14:35.359 --> 01:14:39.039 the actual it comes in like kits and configurations. 1359 01:14:39.039 --> 01:14:40.239 We had a line of those for a while. 1360 01:14:40.279 --> 01:14:43.159 We sold it auction and then they come usually with 1361 01:14:43.279 --> 01:14:47.319 you compare them with butcher block workbenches. So I remember 1362 01:14:47.319 --> 01:14:51.479 pricing this out, and I had a pretty bad, big 1363 01:14:51.600 --> 01:14:54.159 damn garage, and I wanted to make a certain section 1364 01:14:54.239 --> 01:14:58.319 of it an l section. I wanted to make a workshop. 1365 01:15:00.039 --> 01:15:03.239 Twenty four thousand dollars for ironclad Is that what they 1366 01:15:03.279 --> 01:15:03.560 called it? 1367 01:15:03.680 --> 01:15:04.720 Yeah? I think that is correct. 1368 01:15:05.159 --> 01:15:08.399 Anyway, twenty four thousand dollars for this diamond plate stuff, 1369 01:15:08.439 --> 01:15:12.359 along with some butcher block twenty four grand. So Courtney 1370 01:15:12.359 --> 01:15:16.880 was there doing other cabinets for us in the launder 1371 01:15:16.960 --> 01:15:18.439 rooms and stuff, and he said, why don't we just 1372 01:15:18.479 --> 01:15:21.000 price out your garage, and I said that would be 1373 01:15:21.079 --> 01:15:24.439 pretty ostentatious, having a Quaker line of cabinets in the garage. 1374 01:15:24.600 --> 01:15:26.720 He said, look, if you get it cheaper than the 1375 01:15:26.760 --> 01:15:30.079 iron Clad, what difference is it? A God, I forget, 1376 01:15:30.119 --> 01:15:33.880 but I swear to you that garage and we did 1377 01:15:33.920 --> 01:15:39.479 have it installed by them, that garage with granted workbench 1378 01:15:39.880 --> 01:15:43.920 and all of the cabinets and upper cabinets where it 1379 01:15:43.960 --> 01:15:46.479 was like twenty four hundred to twenty eight hundred bucks. 1380 01:15:46.840 --> 01:15:50.479 Now listen, I compare that to the iron Clad at 1381 01:15:50.520 --> 01:15:51.680 fourteen grand or more. 1382 01:15:51.840 --> 01:15:53.000 Yeah, it was a long time or. 1383 01:15:52.960 --> 01:15:56.600 Twenty four grand twenty so anyway, this was about I 1384 01:15:56.640 --> 01:16:00.520 don't know, twenty five years ago anyway. So I had 1385 01:16:00.560 --> 01:16:03.880 them put it in. People would walk in and be stunned. 1386 01:16:04.439 --> 01:16:08.319 They'd say, oh my god, and they're thinking, you know, 1387 01:16:08.479 --> 01:16:12.439 how ostentatious. And I'm thinking, you don't understand. I saved 1388 01:16:12.520 --> 01:16:15.399 money over the big box for this. I wasn't ostentatious 1389 01:16:15.439 --> 01:16:19.159 at all. I saved money. Sounds like, oh my god, 1390 01:16:19.279 --> 01:16:22.319 But you see, these things are still happening now. Maybe 1391 01:16:22.359 --> 01:16:25.960 not that the total prices are differ, like the higher 1392 01:16:25.960 --> 01:16:28.479 ones are higher and the savings are higher. But they're 1393 01:16:28.520 --> 01:16:31.359 all proportionately still savings, right, yeah, don't you still have 1394 01:16:31.399 --> 01:16:31.960 big savings? 1395 01:16:31.960 --> 01:16:34.640 I mean absolutely. The prices of cabinets have gone up 1396 01:16:34.680 --> 01:16:38.199 exponentially since COVID and shipping and all that other stuff. 1397 01:16:38.239 --> 01:16:41.000 But compared to other people, why can you do that? 1398 01:16:41.319 --> 01:16:43.279 Why can you be so much lower? 1399 01:16:43.640 --> 01:16:44.279 Profortunately? 1400 01:16:44.359 --> 01:16:47.000 It's because I don't use distributors. I buy directly from 1401 01:16:47.079 --> 01:16:48.000 the manufacturers. 1402 01:16:48.000 --> 01:16:49.720 So what does that mean? Is it a second? 1403 01:16:50.239 --> 01:16:52.840 It's not. It's a brand new material. We order, you know, 1404 01:16:53.159 --> 01:16:55.279 eight hundred to eight hundred and fifty pieces at once. 1405 01:16:55.319 --> 01:16:59.279 It comes in an ocean container overseas from Vietnam Lands 1406 01:16:59.720 --> 01:17:02.079 and California. We have it delivered directly to our dock 1407 01:17:02.159 --> 01:17:05.239 and we unloaded ourselves. So in most cases, what people 1408 01:17:05.239 --> 01:17:07.800 are doing they're buying from a distribution facility in Denver 1409 01:17:07.880 --> 01:17:11.039 somewhere where it's being you know, middlemanned and marked up 1410 01:17:11.039 --> 01:17:14.279 about twenty to thirty percent before. The wholesale price is 1411 01:17:14.279 --> 01:17:15.199 what the distas. 1412 01:17:14.960 --> 01:17:16.880 And then the contractors mark it up again. 1413 01:17:16.880 --> 01:17:20.680 Correct, And so wholesale is basically what a distributor sells 1414 01:17:20.680 --> 01:17:23.000 it for to a store. And since we don't use 1415 01:17:23.000 --> 01:17:25.800 a distributor, we can sell our product at under wholesale 1416 01:17:26.119 --> 01:17:29.039 to the public without any memberships or anything like that. 1417 01:17:30.239 --> 01:17:34.640 Pretty cool, man, It's way cool. So these are true 1418 01:17:34.680 --> 01:17:37.760 stories of how I was able to outfit a house 1419 01:17:38.439 --> 01:17:42.239 and save money. But people thought I was extravagant. And 1420 01:17:42.279 --> 01:17:45.239 I'll bet you he hears that all the time. Now, 1421 01:17:46.439 --> 01:17:47.520 when is your next auction? 1422 01:17:48.239 --> 01:17:50.079 We're trying to plan an auction for late May or 1423 01:17:50.079 --> 01:17:51.680 early June. We don't have it on the calendar. 1424 01:17:51.720 --> 01:17:54.479 You decide what's going on the auction, so. 1425 01:17:54.399 --> 01:17:56.159 It really kind of depends. It's kind of funny, but 1426 01:17:56.199 --> 01:17:59.479 when customers build a kitchen themselves and they measure it themselves, 1427 01:17:59.560 --> 01:18:01.960 we'll get home and they'll realize, oh man, this twenty 1428 01:18:01.960 --> 01:18:03.680 one inch cabinet's not going to fit. I need to 1429 01:18:03.680 --> 01:18:06.039 get an eighteen. So they'll come back, they'll return the 1430 01:18:06.079 --> 01:18:09.199 twenty one built, and they'll buy an eighteen and build 1431 01:18:09.239 --> 01:18:11.119 it themselves. And then I have a built twenty one 1432 01:18:11.199 --> 01:18:14.479 inch cabinet sitting in our showroom that occasionally we can 1433 01:18:14.560 --> 01:18:17.039 work into somebody else's kitchen. But in a lot of cases, 1434 01:18:17.079 --> 01:18:19.720 after you know, six months, we'll have a surplus of 1435 01:18:19.760 --> 01:18:22.520 cabinets that have been returned, and then we we'll take 1436 01:18:22.720 --> 01:18:24.720 brand new cabinets and build them next to it and 1437 01:18:24.720 --> 01:18:27.479 configure a kitchen around the pieces that we have built 1438 01:18:27.479 --> 01:18:29.039 that are all still brand new and perfect shape. 1439 01:18:29.159 --> 01:18:31.439 So are you doing a fix and flip or maybe 1440 01:18:31.479 --> 01:18:34.279 you're fixing up your dream home or something in between. 1441 01:18:34.760 --> 01:18:37.079 If you want to talk to Courtney about anything he 1442 01:18:37.159 --> 01:18:39.439 does or has, you can call three h three seven 1443 01:18:39.479 --> 01:18:41.479 to one three talk seven one three eight two five five, 1444 01:18:41.680 --> 01:18:44.640 or give us a call with any problem, question or complaint. 1445 01:18:44.640 --> 01:18:47.920 Remember that's our purpose here is to answer your questions. 1446 01:18:48.239 --> 01:18:51.920 And one of the purposes of one clear Choice Garage 1447 01:18:51.960 --> 01:18:54.680 Doors is to do your wonderful garage doors. One clear 1448 01:18:54.800 --> 01:18:58.279 Choice doors dot Com the best garage door company I've 1449 01:18:58.279 --> 01:19:01.079 ever met. They come out and make sure your garage 1450 01:19:01.119 --> 01:19:03.840 is running perfectly with an inspection around eighty or ninety 1451 01:19:03.880 --> 01:19:06.479 bucks if you're moving into a house, or they can 1452 01:19:06.520 --> 01:19:09.039 simply come out for any kind of repair. All of 1453 01:19:09.039 --> 01:19:13.279 their prices are on their website. One clear Choice doors 1454 01:19:13.359 --> 01:19:22.720 dot Com. Go with a sure thing Denver's best roofer 1455 01:19:22.840 --> 01:19:25.760 Excel Roofing dot com. You don't pay a cent until 1456 01:19:25.760 --> 01:19:31.520 you're content, wait time for an insurance check up free, 1457 01:19:31.600 --> 01:19:35.319 no obligation in comparison, call Compass insurance paying too much 1458 01:19:35.439 --> 01:19:38.399 your coverage at dozens of insurance companies find out now 1459 01:19:38.479 --> 01:19:40.760 three all three seven to seven to one. Help. You'll 1460 01:19:40.760 --> 01:19:43.520 think you're his only customer when you choose Frank durand 1461 01:19:43.520 --> 01:19:45.960 the real estate man dot com to list your home 1462 01:19:46.159 --> 01:19:49.319 with Remax Alliance three all three nine two zero sixteen 1463 01:19:49.399 --> 01:19:55.399 twenty two. Hi, I'm Tom Martino. You're a troubleshooter three 1464 01:19:55.439 --> 01:19:59.239 all three seven one three talk three all three seven 1465 01:19:59.279 --> 01:20:01.600 one three eight two four. Okay, I have something I 1466 01:20:01.640 --> 01:20:07.119 want you to hear about the I posted about the 1467 01:20:07.159 --> 01:20:10.760 public service or the Excel Energy thing. Hold on. You 1468 01:20:10.800 --> 01:20:13.840 may have recently gotten noticed with your utility bill that 1469 01:20:13.920 --> 01:20:17.079 Excel Energy is offering some kind of warranty for a 1470 01:20:17.079 --> 01:20:19.880 few bucks a month for all the systems in your house. 1471 01:20:20.640 --> 01:20:23.039 I've looked into them. I don't think they're a good deal, 1472 01:20:23.239 --> 01:20:26.239 and Excel is not the only company offering them. Now, 1473 01:20:26.359 --> 01:20:32.479 let me explain it. They say waterline coverage, sewer line coverage, appliances, 1474 01:20:32.479 --> 01:20:36.199 et cetera. But there are so many conditions. For example, 1475 01:20:36.600 --> 01:20:41.039 if your property is used for commercial purposes, Hey, what 1476 01:20:41.079 --> 01:20:42.960 does that mean? That excludes this house? You have a 1477 01:20:43.000 --> 01:20:47.560 home office. It could disqualify me, or it does if 1478 01:20:47.640 --> 01:20:53.159 things were not installed according to manufacturers spell how many times? 1479 01:20:53.319 --> 01:20:55.840 How do you even know they're things until you make 1480 01:20:55.840 --> 01:20:58.239 the claim and they look for a reason not to pay. 1481 01:20:58.359 --> 01:21:01.199 Probably most of the next thing, it's only for things 1482 01:21:01.279 --> 01:21:04.119 damage due to normal wear and tear, not an accident, 1483 01:21:04.560 --> 01:21:08.159 not a negligence claim. What's negligence? You didn't take care 1484 01:21:08.199 --> 01:21:10.000 of it? What do you have to do to take 1485 01:21:10.000 --> 01:21:12.319 care of it? They don't tell you. There are all 1486 01:21:12.399 --> 01:21:17.119 kinds of conditions though, trust me. The next thing, coverage 1487 01:21:17.159 --> 01:21:22.279 provides for repairs or replacement of parts. Only your systems 1488 01:21:22.720 --> 01:21:30.039 will not be replaced. That goes for HVAC damage from accidents, negligence, 1489 01:21:30.399 --> 01:21:36.439 or otherwise caused by you. Listen, wildlife, others or unusual 1490 01:21:36.520 --> 01:21:41.640 circumstances are not covered. What the hell? What's an unusual circumstance? 1491 01:21:41.760 --> 01:21:46.159 They don't tell you. That mean damage caused by you, wildlife, others, 1492 01:21:46.520 --> 01:21:51.800 or unusual circumstances. Who defines that? And when? Yeah, after 1493 01:21:51.840 --> 01:21:55.199 you have a claim they define it. What about this? 1494 01:21:55.920 --> 01:22:00.560 There are things that are not covered, but all it 1495 01:22:00.680 --> 01:22:08.399 says is additional exclusions apply. So when you look at 1496 01:22:08.439 --> 01:22:13.039 these Please notice they're not doing it to be your friend. 1497 01:22:13.960 --> 01:22:16.199 They're doing it to make a profit. Nothing wrong with that, 1498 01:22:16.239 --> 01:22:18.680 but you've got to be aware of it. Now. It 1499 01:22:18.720 --> 01:22:24.840 says full terms and conditions, costs on covered repairs may 1500 01:22:24.880 --> 01:22:29.319 exceed the benefit limit, in which case you pay the 1501 01:22:29.359 --> 01:22:33.760 difference between the cost and the benefit limit. But listen, 1502 01:22:34.800 --> 01:22:38.760 what are those to be defined at a later date? 1503 01:22:39.199 --> 01:22:45.039 You see, what you're doing is you're buying a pig 1504 01:22:45.079 --> 01:22:47.680 in a blanket and you don't get to peek under 1505 01:22:47.680 --> 01:22:53.359 the blanket, but it's still a pig. I'm Tom Martine. 1506 01:22:54.159 --> 01:22:58.800 There you go. That's what I think of the Excel 1507 01:22:59.359 --> 01:23:05.479 Home warned. Jeez, they are terrible. They're terrible. And I 1508 01:23:05.520 --> 01:23:10.239 don't think we've ever had people call pleased with a 1509 01:23:10.279 --> 01:23:13.279 warranty on a house. Now. They're not the only bad ones. 1510 01:23:13.800 --> 01:23:17.520 Every single home warranty is bad. Why do I say it, Mark? 1511 01:23:17.920 --> 01:23:20.439 Why are they bad? Why are they bad? 1512 01:23:20.560 --> 01:23:23.239 Well, basically because a lot of times they don't pay, 1513 01:23:23.359 --> 01:23:24.920 I mean that's what it all comes down to. 1514 01:23:25.840 --> 01:23:29.840 Yeah, But and you don't get to know until you 1515 01:23:29.920 --> 01:23:34.079 put in a claim. So you pay a premium based 1516 01:23:34.119 --> 01:23:37.399 on how many systems you have and how many appliances 1517 01:23:37.439 --> 01:23:42.039 you have. So let's say they base your claim on 1518 01:23:42.199 --> 01:23:45.359 ten systems and appliances ten. Let's just take that number. 1519 01:23:46.880 --> 01:23:49.399 But three years down the road, one of those systems 1520 01:23:49.520 --> 01:23:56.279 was not installed according to manufacturers specifications. They won't cover 1521 01:23:56.399 --> 01:23:58.720 the damage. Yet you've been paying for the past three 1522 01:23:58.800 --> 01:24:02.760 years on that item. Will they refund the money, nope? 1523 01:24:03.760 --> 01:24:08.439 Will they discount it going forward? Nope. So now another 1524 01:24:08.520 --> 01:24:10.880 year down the road, something else goes bad and they 1525 01:24:10.880 --> 01:24:14.720 figured you didn't treat it right or some other reason. 1526 01:24:15.079 --> 01:24:19.119 An unusual circumstance, you get to find out what is 1527 01:24:19.199 --> 01:24:24.800 covered after something breaks down. Think of that. Think of 1528 01:24:24.800 --> 01:24:30.680 a contract where you sign a contract and ask what's covered, 1529 01:24:30.960 --> 01:24:34.079 and they say, don't worry about it. Whatever we say 1530 01:24:34.199 --> 01:24:37.760 is covered, whenever we say is covered, and we'll decide 1531 01:24:37.800 --> 01:24:41.279 at the time it breaks down. So how do you 1532 01:24:41.319 --> 01:24:47.640 know you're paying a fair premium? You don't. You absolutely 1533 01:24:47.680 --> 01:24:50.600 have no idea what kind of coverage you have. I 1534 01:24:50.640 --> 01:24:53.920 have been preaching this for years and years and years. 1535 01:24:54.119 --> 01:24:57.520 That goes for Blue Ribbon, that goes for Excel Energy, 1536 01:24:57.760 --> 01:25:01.039 that goes for any kind of warranty, and there's something 1537 01:25:01.319 --> 01:25:06.000 very easy people can do to make it right. Very easy. 1538 01:25:06.399 --> 01:25:09.159 All you have to do is have an inspection of 1539 01:25:09.199 --> 01:25:12.439 the home. How about that? And when you have an 1540 01:25:12.439 --> 01:25:18.000 inspection of the home, they can zero out everything that's covered. 1541 01:25:18.680 --> 01:25:22.640 If something isn't properly installed at that time, it's excluded, 1542 01:25:23.159 --> 01:25:26.119 so you're not falsely paying a premium on that item. 1543 01:25:27.279 --> 01:25:31.000 See but that would be too honest, that would be 1544 01:25:31.039 --> 01:25:35.159 too straightforward, and they wouldn't make enough money. The way 1545 01:25:35.199 --> 01:25:39.399 they make their money is charging you for things they 1546 01:25:39.439 --> 01:25:44.680 will never cover, but they give you the illusion they 1547 01:25:44.680 --> 01:25:47.520 are covered. Now, you should copy and paste this whole 1548 01:25:47.560 --> 01:25:51.039 segment to people, because I swear to God, there are 1549 01:25:51.199 --> 01:25:55.800 so many people buying these useless warranties. What are they 1550 01:25:55.880 --> 01:25:59.640 charging these things? Twelve bucks a month, nineteen bucks a month, different. 1551 01:26:00.399 --> 01:26:03.640 It doesn't matter what they charge, they're useless. The best 1552 01:26:03.680 --> 01:26:06.920 thing for you to do is inspect your appliances when 1553 01:26:06.960 --> 01:26:09.640 you buy your place, and then just keep track of 1554 01:26:09.680 --> 01:26:14.119 your have maintenance done and have it done properly. Don't 1555 01:26:14.159 --> 01:26:17.960 depend on some company who says I'll take your money 1556 01:26:18.000 --> 01:26:25.079 now and tell you what's covered later on. Oh, just 1557 01:26:25.319 --> 01:26:29.079 trust me, don't worry about it. Excel, you know what 1558 01:26:29.520 --> 01:26:33.680 you are a travesy? What a terrible company. I'll bet 1559 01:26:33.720 --> 01:26:37.039 you when people finally have choice, they're gonna flock away 1560 01:26:37.079 --> 01:26:41.199 from you because you suck. Excel Energy has to be 1561 01:26:41.279 --> 01:26:45.359 the worst company for customer service, the worst company for 1562 01:26:46.560 --> 01:26:50.479 a steady power, the worst company for response to emergencies, 1563 01:26:50.800 --> 01:26:53.960 the worst company I have ever encountered, and we're stuck 1564 01:26:54.000 --> 01:26:57.600 with them. But someday these franchises won't be so protected 1565 01:26:58.119 --> 01:27:02.359 and people will flock away. I'm Tom Martino. We have 1566 01:27:02.399 --> 01:27:05.319 more coming up on The Troubleshooter Show. Three oh three 1567 01:27:05.800 --> 01:27:08.800 seven one three talk seven one three eight two five five. 1568 01:27:13.880 --> 01:27:17.119 Go with a sure thing Denver's best roofer Excel Roofing 1569 01:27:17.239 --> 01:27:19.880 dot com. You don't pay a cent until you're content. 1570 01:27:23.239 --> 01:27:26.439 Time for an insurance check up free, no obligation. In comparison, 1571 01:27:26.560 --> 01:27:30.119 call Compass Insurance paying too much your coverage at dozens 1572 01:27:30.159 --> 01:27:32.880 of insurance companies find out now three oh three seven 1573 01:27:33.000 --> 01:27:35.800 seven to one help. You'll think you're his only customer 1574 01:27:35.840 --> 01:27:38.079 when you choose Frank durand the real estate Man dot 1575 01:27:38.119 --> 01:27:41.439 com to list your home with Remax Alliance three oh 1576 01:27:41.479 --> 01:27:45.600 three nine two zero sixteen twenty two. I don't know, Hi, 1577 01:27:45.720 --> 01:27:49.279 Tom Martino, You're trouble shooter three oh three seven one 1578 01:27:49.279 --> 01:27:52.159 three talk. Let's go to the phones and uh find 1579 01:27:52.199 --> 01:27:54.880 out what's going on with Tom? Tom? Go ahead, what's 1580 01:27:54.920 --> 01:27:55.359 going on? 1581 01:27:56.399 --> 01:27:56.920 Hey Tom? 1582 01:27:56.960 --> 01:27:57.520 How are you doing? 1583 01:27:59.039 --> 01:28:00.560 I'm doing good? What what's going on? 1584 01:28:01.720 --> 01:28:04.520 So I had of question. You had a gentleman I 1585 01:28:04.520 --> 01:28:06.560 believe his name was Barry, and the thing was called 1586 01:28:06.680 --> 01:28:08.399 Vestera Turnkey. 1587 01:28:09.279 --> 01:28:13.359 Yes he advertises with us, Yes he advertises with us. 1588 01:28:13.840 --> 01:28:17.319 It's called Vestera Turnkey. 1589 01:28:17.560 --> 01:28:20.520 Have you I mean, honestly, the claims that they make, 1590 01:28:20.560 --> 01:28:23.760 because I'm starting to look more into it, but their 1591 01:28:23.800 --> 01:28:26.880 claims that, you know, a fifty percent return or forty something? 1592 01:28:27.640 --> 01:28:31.359 Did you were you able to verify any of these claims, 1593 01:28:31.760 --> 01:28:33.600 because yes, that sounds well. 1594 01:28:33.800 --> 01:28:36.439 Let me let me let me clarify that I didn't 1595 01:28:36.439 --> 01:28:39.399 see it on paper. But when you said verified, I 1596 01:28:39.520 --> 01:28:43.199 talked to clients who've gotten those returns. I can't tell 1597 01:28:43.239 --> 01:28:45.600 you I did an audit or anything. You know what 1598 01:28:45.680 --> 01:28:49.159 I'm saying. But I've known Barry for so long and 1599 01:28:49.239 --> 01:28:53.119 these clients are all telling the same story. And it's, 1600 01:28:53.159 --> 01:28:57.039 by the way, thirty to eighty percent. And the average 1601 01:28:57.039 --> 01:28:58.960 whole time is anywhere from a year and a half 1602 01:28:59.039 --> 01:29:02.800 to three and a half, and it's not difficult to 1603 01:29:02.880 --> 01:29:05.680 understand how they do it. Like, for example, I'm going 1604 01:29:05.720 --> 01:29:08.439 through one right now, I'm buying a house, okay, and 1605 01:29:08.520 --> 01:29:11.680 I'm doing it through my company through where I'm taking 1606 01:29:11.760 --> 01:29:14.319 people who don't want to do the minimum investment and 1607 01:29:14.359 --> 01:29:16.359 they want to break it up and be partners with 1608 01:29:16.439 --> 01:29:19.239 other people. I suggest, if you're going to do it, 1609 01:29:19.279 --> 01:29:21.199 is always better to buy the house and own it 1610 01:29:21.239 --> 01:29:24.199 on your own through vest Era. But there are people 1611 01:29:24.279 --> 01:29:28.479 we're offering slices of a home if they don't want 1612 01:29:28.479 --> 01:29:30.920 to do the whole thing, So you have choices. But 1613 01:29:31.000 --> 01:29:34.359 let's say you have the average seventy five grand investment. 1614 01:29:35.039 --> 01:29:38.079 He hooks you up with a house, usually from a 1615 01:29:38.119 --> 01:29:42.239 builder or a relatively new home, and they close on 1616 01:29:42.279 --> 01:29:44.920 it quickly. They get a great deal. They do it 1617 01:29:44.960 --> 01:29:49.720 for low commissions, and then they get a management company 1618 01:29:49.760 --> 01:29:54.279 to rent it out and they really babysit this and 1619 01:29:54.439 --> 01:29:57.760 sell it when things are starting to sell, usually in 1620 01:29:57.800 --> 01:30:01.640 a subdivision. When you buy from a builder like we're doing, 1621 01:30:02.760 --> 01:30:09.279 what happens is the subdivision hasn't picking up traction yet. 1622 01:30:09.600 --> 01:30:13.159 So Barry looks for these key opportunities and then once 1623 01:30:13.199 --> 01:30:15.920 a few homes are sold and people start living in there. 1624 01:30:16.159 --> 01:30:18.680 The rest of the homes starts selling for more money, 1625 01:30:18.920 --> 01:30:22.760 which gives you more money for your resale. So it's 1626 01:30:22.880 --> 01:30:26.880 really a game of buying and selling. You don't make 1627 01:30:26.960 --> 01:30:29.199 a lot of money on your rent I think on 1628 01:30:29.279 --> 01:30:31.279 my one rental, I might make one hundred bucks for 1629 01:30:31.319 --> 01:30:36.479 the year, literally pays for everything. But the appreciation is 1630 01:30:36.479 --> 01:30:41.319 where you make the money. Now, obviously market appreciation is 1631 01:30:41.359 --> 01:30:45.199 not guaranteed, but he's not failed so far. 1632 01:30:47.039 --> 01:30:51.239 Okay, So here's returns based on market appreciation, not more 1633 01:30:51.279 --> 01:30:54.000 of a rental cash on ken. 1634 01:30:54.239 --> 01:30:54.640 That's right. 1635 01:30:55.800 --> 01:30:58.239 Okay, that's right. That makes me more exactly. 1636 01:30:57.920 --> 01:30:58.920 Right, that makes more sense. 1637 01:30:59.319 --> 01:31:00.720 Okay, makes more sense. 1638 01:31:01.479 --> 01:31:06.199 Okay, So what you're paying for, you're paying for their 1639 01:31:06.239 --> 01:31:10.399 expertise and their management, and you kind of sit back. 1640 01:31:10.880 --> 01:31:13.119 I'm doing one right now, I really am. I'm doing 1641 01:31:13.119 --> 01:31:16.239 one right now, and I'm sitting back, and I'm doing 1642 01:31:16.279 --> 01:31:20.680 the payments through my LLC. My LLC is called Vesteria 1643 01:31:20.760 --> 01:31:24.720 one LLC. I'm going to be doing Vesera two, Vesara three, 1644 01:31:25.000 --> 01:31:28.239 Vesara four. And the only difference between me and you, 1645 01:31:28.399 --> 01:31:31.920 if you were an investor with Vesteria is I'm going 1646 01:31:31.960 --> 01:31:35.399 in with three or four owners, and you'd be going 1647 01:31:35.399 --> 01:31:38.560 in on yourself with yourself. But I just offer that 1648 01:31:38.640 --> 01:31:41.319 alternative for people that want to get their taste of it, 1649 01:31:41.600 --> 01:31:43.439 but they don't want to do the whole thing. But 1650 01:31:43.600 --> 01:31:47.119 you're asking me if it works. So far, everything I 1651 01:31:47.239 --> 01:31:50.760 found shows me that it works and people are happy. 1652 01:31:50.960 --> 01:31:53.720 In fact, I have not talked to one person unhappy, 1653 01:31:53.920 --> 01:31:57.840 and I'll welcome the call. I will never turn down 1654 01:31:57.880 --> 01:32:00.359 a call if someone said I did that and it 1655 01:32:00.399 --> 01:32:03.600 was nothing like I was promised, but it just doesn't happen. 1656 01:32:05.680 --> 01:32:09.399 Yeah, Because you know, I owned about eleven properties here 1657 01:32:09.439 --> 01:32:11.279 in Denver, and I was doing my math, you know 1658 01:32:11.359 --> 01:32:13.560 my rentals, like I get about six six and a 1659 01:32:13.600 --> 01:32:17.000 half percent. Half for HOA and taxes and everything, it's 1660 01:32:17.000 --> 01:32:20.479 about four percent. So when I started listening about these things, 1661 01:32:20.479 --> 01:32:21.560 I was like, oh, wait a minute. 1662 01:32:21.359 --> 01:32:23.199 That doesn't make any sense. How could it be ten 1663 01:32:23.479 --> 01:32:24.399 x of that? 1664 01:32:24.800 --> 01:32:25.960 But okay, now I get it. 1665 01:32:25.960 --> 01:32:28.159 That's well, Tom, I want to ask you something. I 1666 01:32:28.199 --> 01:32:32.000 want to ask you something. I bought a two story 1667 01:32:32.079 --> 01:32:37.039 home that is phenomenal, a brand new home, beautiful home 1668 01:32:37.520 --> 01:32:40.079 on a big lot. And I could go on and 1669 01:32:40.119 --> 01:32:42.800 on and on about the amenities. But I'm buying it 1670 01:32:42.840 --> 01:32:49.079 for three h nine. Well that's that is a home 1671 01:32:49.159 --> 01:32:52.239 that would go here for four fifty to five hundred easily, 1672 01:32:52.520 --> 01:32:56.439 easily correct. Now, I want to ask you something though, 1673 01:32:56.680 --> 01:32:59.239 For you to be a success in the rental business 1674 01:32:59.279 --> 01:33:05.600 right now, you had to have bought these years ago, right, yes, 1675 01:33:08.479 --> 01:33:11.199 because people who try to get rentals now in Denver, 1676 01:33:11.640 --> 01:33:12.760 they have rocks in their head. 1677 01:33:15.840 --> 01:33:16.079 Yeah. 1678 01:33:16.119 --> 01:33:17.960 And then and like I said, the six percent is 1679 01:33:17.960 --> 01:33:21.319 based on today's market value, based on my cash. Yeah, 1680 01:33:21.359 --> 01:33:23.880 that I purchased them about eight years ago. 1681 01:33:24.199 --> 01:33:26.880 A bike. Give me an idea, Give me an idea. 1682 01:33:27.600 --> 01:33:30.319 I want to give me an idea of your best purchase. 1683 01:33:33.239 --> 01:33:36.520 There is there's one single family that I bought for 1684 01:33:36.840 --> 01:33:44.479 two hundred and eleven when five about ten years ago? 1685 01:33:47.039 --> 01:33:51.279 And okay, about five fifty five sixty single family? 1686 01:33:51.359 --> 01:33:55.319 Good? What is your endgame, Tom? What? What is your endgame? 1687 01:33:56.800 --> 01:33:57.439 Retirement? 1688 01:33:59.359 --> 01:34:05.279 Okay? So Tom, well, who manages these houses? Who manages 1689 01:34:05.399 --> 01:34:05.840 his house? 1690 01:34:06.520 --> 01:34:09.239 I have a property manager that handles all of these 1691 01:34:09.279 --> 01:34:09.560 for me. 1692 01:34:11.560 --> 01:34:15.399 I always say, if it ain't broke, don't fix it. 1693 01:34:16.760 --> 01:34:21.000 So if you're getting good returns and you have good management, 1694 01:34:21.199 --> 01:34:24.479 and you have a good system, we'll just milk it 1695 01:34:24.560 --> 01:34:28.600 and sell it. But people always wait too long to sell. 1696 01:34:29.840 --> 01:34:31.520 They think, oh, it's so high, it's going to go 1697 01:34:31.560 --> 01:34:34.960 up higher. And one thing, you have you done ten 1698 01:34:35.039 --> 01:34:37.119 thirty one exchanges? 1699 01:34:37.319 --> 01:34:41.039 I haven't done. No, haven't sold any of the units yet. No. 1700 01:34:42.920 --> 01:34:45.880 Okay, well there's a ten thirty one exchange. You can 1701 01:34:45.880 --> 01:34:48.760 sell a unit and exchange it for another one if 1702 01:34:48.760 --> 01:34:50.399 you ever want to do that, And then you defer 1703 01:34:50.479 --> 01:34:52.479 the taxes. You're not going to get out of pay 1704 01:34:52.479 --> 01:34:55.880 in the taxes, but you'll defer them. But it sounds 1705 01:34:55.920 --> 01:34:59.960 to me like you're pretty smart and you have a 1706 01:35:00.079 --> 01:35:04.000 under control. This is for people who don't want to 1707 01:35:04.079 --> 01:35:07.119 manage a house. They don't want to think about it. 1708 01:35:07.680 --> 01:35:11.199 They just want to invest their money and let someone 1709 01:35:11.199 --> 01:35:12.159 else worry about it. 1710 01:35:14.520 --> 01:35:16.359 I kind of figured that I just wanted to play it. 1711 01:35:16.359 --> 01:35:19.000 I just wanted to make sure that I wasn't missing anything, 1712 01:35:19.199 --> 01:35:20.840 just so I'm like, man, I really know a little 1713 01:35:20.880 --> 01:35:23.079 bit of the game. But I was like, I cannot 1714 01:35:23.079 --> 01:35:25.079 be missing that much off the game. 1715 01:35:25.239 --> 01:35:27.159 But apparently no, no, no. 1716 01:35:27.479 --> 01:35:30.359 In fact, in fact, I'm only going to make like 1717 01:35:30.399 --> 01:35:32.800 one hundred bucks in positive cash flow of the first year, 1718 01:35:34.399 --> 01:35:38.920 the second year and third year look better. But you know, rent, 1719 01:35:39.600 --> 01:35:43.199 at least for these houses, rent is not the game. 1720 01:35:43.760 --> 01:35:48.840 It's equity appreciation. Three three seven to one three Talk 1721 01:35:48.920 --> 01:35:50.840 is our number. Thank you for calling Tom. If you 1722 01:35:50.840 --> 01:35:54.000 have any questions, go to my Biggest Return dot com. 1723 01:35:54.159 --> 01:35:57.680 We're going to be doing a seminar on the fifth. 1724 01:35:57.840 --> 01:36:01.439 Barry and I will be talking about it. Okay, so 1725 01:36:01.840 --> 01:36:04.880 go and sign up my Biggest Return dot com. I'll 1726 01:36:04.920 --> 01:36:07.800 be there, Barry'll be there. We'll be talking about investing 1727 01:36:07.920 --> 01:36:19.880 in these homes My Biggest Return dot Com. Go with 1728 01:36:19.920 --> 01:36:23.520 a sure thing Denver's Best roofer Excel Roofing dot com. 1729 01:36:23.560 --> 01:36:29.279 You don't pay a cent until you're content. Time for 1730 01:36:29.319 --> 01:36:33.079 an insurance check up free no obligation comparison call Compass 1731 01:36:33.119 --> 01:36:36.399 Insurance paying too much your coverage at dozens of insurance 1732 01:36:36.399 --> 01:36:38.880 companies find out now three oh three seven to seven 1733 01:36:38.920 --> 01:36:41.680 to one. Help. You'll think you're his only customer when 1734 01:36:41.720 --> 01:36:44.199 you choose Frank durand the Real Estate Man dot com 1735 01:36:44.199 --> 01:36:47.319 to list your home with Remax Alliance three oh three 1736 01:36:47.399 --> 01:36:57.079 nine two zero sixteen twenty two. Hi Tom Martino, You're 1737 01:36:57.119 --> 01:37:01.359 troubleshooter Trio three seven on three Talk seven one three, 1738 01:37:01.479 --> 01:37:04.319 two five five. Hey Phil, what's going on with you? 1739 01:37:04.720 --> 01:37:08.359 Welcome Dom, I've called you before, you know me? 1740 01:37:10.159 --> 01:37:14.159 Yeah, I've heard of you before because you call a lot. Yes, sir, Yeah, 1741 01:37:14.199 --> 01:37:19.119 I'm a radio guy. Remember yep, you had low low 1742 01:37:19.159 --> 01:37:20.239 powered radio. 1743 01:37:19.960 --> 01:37:21.840 Stations, gees and everything. 1744 01:37:21.960 --> 01:37:24.680 But didn't you have low power? Didn't you market low 1745 01:37:24.720 --> 01:37:26.359 power radio stations at one time? 1746 01:37:27.760 --> 01:37:28.000 No? 1747 01:37:28.279 --> 01:37:29.079 I don't think so. 1748 01:37:29.560 --> 01:37:31.239 No, that's I don't know why. I don't know why. 1749 01:37:31.239 --> 01:37:36.199 I remember like how he doesn't think so? But maybe nod? 1750 01:37:36.279 --> 01:37:37.279 So what's going on? Had? 1751 01:37:37.760 --> 01:37:42.000 I had four TV shops. I worked with Pistols TV 1752 01:37:42.359 --> 01:37:48.880 if you remember them. Fresh met all those guys. But anyways, 1753 01:37:49.119 --> 01:37:52.399 what I'm calling for Tom Torontosaurus Rex. 1754 01:37:53.159 --> 01:37:54.760 Yeah, Tom. 1755 01:37:54.960 --> 01:38:00.760 What I'm calling for is, I had my show broke 1756 01:38:00.880 --> 01:38:04.119 the other day in my pickup. This's a ninety three 1757 01:38:04.279 --> 01:38:09.239 Chevy pickup poor will drive Z's seventy one. She got 1758 01:38:09.279 --> 01:38:17.000 forty seven thousand actual miles on it. Now, I took 1759 01:38:17.039 --> 01:38:22.079 it into I called and they came out to put 1760 01:38:22.119 --> 01:38:26.600 a windshield in and I found out that it was 1761 01:38:26.640 --> 01:38:32.359 an aftermarket I want the original windshield. We're in the hell. 1762 01:38:32.560 --> 01:38:35.439 I don't think I don't know if they sell them anymore. Phil, 1763 01:38:35.520 --> 01:38:36.960 I don't know if they sell them anymore. 1764 01:38:37.720 --> 01:38:40.960 Well, come on, no on. 1765 01:38:40.920 --> 01:38:45.479 A nineteen listen on a nineteen seventy three Chevy pickup. 1766 01:38:45.720 --> 01:38:48.920 What do you expect the world to stop to stock in? 1767 01:38:49.279 --> 01:38:55.079 Definitely OEM parts original manufacturer only makes parks for about 1768 01:38:55.079 --> 01:38:56.199 ten years if you're lucky. 1769 01:38:57.239 --> 01:39:00.239 Yeah, I understand that. I went through that all right, Eddy, 1770 01:39:00.880 --> 01:39:04.239 So I had the windshield put him by safe light. 1771 01:39:05.039 --> 01:39:09.359 So I drove over to safe light and he looked 1772 01:39:09.359 --> 01:39:11.960 at it. He said, well, the guy that put it 1773 01:39:12.000 --> 01:39:14.880 in put it in crooked. We're going to have to 1774 01:39:14.920 --> 01:39:19.600 take it back and dress it up. And I said, no, 1775 01:39:19.720 --> 01:39:23.119 I want the original. I don't care what it costs, 1776 01:39:23.479 --> 01:39:29.399 six eight hundred thousand dollars. I want an original windshield 1777 01:39:29.439 --> 01:39:33.000 in Phil, he's only got forty thousand miles on this truck. 1778 01:39:34.159 --> 01:39:38.600 Phil. They're not they're not putting it in there, not 1779 01:39:38.760 --> 01:39:42.359 because they're giving you a hard time. It's not available. 1780 01:39:42.479 --> 01:39:45.960 It doesn't matter what you want to pay, it's not available. 1781 01:39:46.920 --> 01:39:50.720 So you got a thirty two Ford coup, you got 1782 01:39:50.720 --> 01:39:57.439 a Tesla like Mark Scott, his windshield breaks or something 1783 01:39:57.479 --> 01:39:57.800 like that. 1784 01:39:57.840 --> 01:40:00.640 They're going to put a. 1785 01:39:59.680 --> 01:40:02.760 A I want an Oh yeah, no on newer I 1786 01:40:02.840 --> 01:40:07.319 want an OEL on newer cars, Phil, on newer cars, 1787 01:40:07.880 --> 01:40:09.720 you're more likely to get an OEM. 1788 01:40:10.199 --> 01:40:12.840 Yeah, but he's only gotten older. He's only got forty 1789 01:40:12.880 --> 01:40:14.920 five thousand miles. That's like new. 1790 01:40:16.479 --> 01:40:21.880 Yeah, Mark, Chevy Silver roddel Z seventy one four World Drive. 1791 01:40:22.319 --> 01:40:24.159 Did you say ninety every one? 1792 01:40:25.000 --> 01:40:26.000 It's a ninety three? 1793 01:40:26.079 --> 01:40:29.640 Did you say a ninety three? Yes, not a second seventy. 1794 01:40:32.000 --> 01:40:33.720 He still thirty plus years. 1795 01:40:34.239 --> 01:40:37.600 Yeah, but there's only forty five thousand miles on it. 1796 01:40:38.760 --> 01:40:42.600 Shut up, Mark, God, he's such a pain in the ass. 1797 01:40:42.640 --> 01:40:42.840 Mark. 1798 01:40:42.960 --> 01:40:47.159 Listen. Why don't you Phil toat chat? Let Mark take 1799 01:40:47.199 --> 01:40:49.199 care of this for you. He seems to agree with you. 1800 01:40:49.560 --> 01:40:53.920 Hey, Mark, Yeah, forty seven thousand on this. 1801 01:40:54.279 --> 01:40:57.960 But I'm trying to explain to Tom it's like. 1802 01:40:57.920 --> 01:40:59.119 A baby showroom. 1803 01:40:59.520 --> 01:41:02.119 It's not been a toddler yet. 1804 01:41:02.560 --> 01:41:02.840 Huh. 1805 01:41:03.000 --> 01:41:05.880 It's not even a toddler yet. It's a baby. It's 1806 01:41:05.880 --> 01:41:07.199 in the breaking period. 1807 01:41:08.239 --> 01:41:11.520 Yeah, the motor's just getting ready to break in. But 1808 01:41:12.119 --> 01:41:13.399 I don't drive it that much. 1809 01:41:13.479 --> 01:41:16.119 I keep it in the why'd you break the windshield 1810 01:41:16.119 --> 01:41:16.960 in the first place? 1811 01:41:18.479 --> 01:41:21.920 Well, I don't know if it was between the cold. 1812 01:41:22.960 --> 01:41:25.560 I drove it that day and I put it in 1813 01:41:25.760 --> 01:41:28.760 and it snowed and got cold. Then there was a 1814 01:41:28.800 --> 01:41:30.880 big crack along side of. 1815 01:41:30.840 --> 01:41:32.039 It, and now it's crooked. 1816 01:41:32.119 --> 01:41:37.720 Right, yes's got two big cracks. But Mark, where could ill? 1817 01:41:37.760 --> 01:41:39.880 Where do you think I could probably get? 1818 01:41:40.239 --> 01:41:40.439 Hey? 1819 01:41:40.479 --> 01:41:42.640 Tom, who do you know that would have an OEM 1820 01:41:42.680 --> 01:41:47.000 windshield for his nineteen ninety three Z seventy one with 1821 01:41:47.159 --> 01:41:48.640 only forty seven? 1822 01:41:48.760 --> 01:41:50.960 Has a mile to me? 1823 01:41:52.760 --> 01:41:53.079 No? Wait? 1824 01:41:53.119 --> 01:41:57.079 Wait, wait, what's the guy's name? And back to the future. Marty, Yes, 1825 01:41:57.880 --> 01:41:59.319 Marty McFly, he would have it. 1826 01:42:00.439 --> 01:42:02.560 Do they got flex capacitors to. 1827 01:42:04.079 --> 01:42:05.119 Yeah, that's right. 1828 01:42:05.800 --> 01:42:09.640 You know you're not gonna passion you buy, brother, You're 1829 01:42:09.680 --> 01:42:12.039 not gonna find one, man, that's the bottom line. 1830 01:42:12.079 --> 01:42:13.439 You're not gonna find one. 1831 01:42:13.680 --> 01:42:18.000 I went to Classic Chevy out of Lando, Florida. I'm sorry, 1832 01:42:18.159 --> 01:42:22.920 go ahead to a few, Phil. They don't even make 1833 01:42:22.960 --> 01:42:23.840 the rubber for it. 1834 01:42:25.840 --> 01:42:26.039 Phil. 1835 01:42:26.119 --> 01:42:29.399 You do understand that General Motors doesn't manufacture windshields, right, 1836 01:42:29.960 --> 01:42:33.359 They buy them from a manufacturer like PPG, for example. 1837 01:42:33.880 --> 01:42:37.399 So whatever after market windshield you buy is going to 1838 01:42:37.439 --> 01:42:39.479 be the same thing that GM used to buy way 1839 01:42:39.520 --> 01:42:40.680 back in nineteen ninety three. 1840 01:42:40.880 --> 01:42:45.319 Well, why ruin a truck that has only forty seven 1841 01:42:45.399 --> 01:42:46.239 thousand miles? 1842 01:42:46.319 --> 01:42:46.720 Dmitri. 1843 01:42:46.880 --> 01:42:51.199 You're not listening, brother, Dmitri. It's only got forty seven 1844 01:42:51.279 --> 01:42:52.199 thousand miles. 1845 01:42:53.079 --> 01:42:56.640 That sounds brand new. I'll bet it's still covered under Winshield. 1846 01:42:56.359 --> 01:42:58.039 Warranty to a room quality. 1847 01:42:59.399 --> 01:42:59.760 Sweet. 1848 01:43:00.159 --> 01:43:00.680 No, it isn't. 1849 01:43:03.479 --> 01:43:05.119 No, it isn't. It's not that new. 1850 01:43:05.199 --> 01:43:08.159 Come on, bro, he says, it's showroom quality. 1851 01:43:08.199 --> 01:43:09.039 Phil, what color is. 1852 01:43:09.000 --> 01:43:14.720 That TRUCKLU, send us a picture of us? Yeah, send 1853 01:43:14.800 --> 01:43:17.079 us a picture of it. Do you want to sell 1854 01:43:17.119 --> 01:43:17.520 the truck? 1855 01:43:19.079 --> 01:43:19.199 No? 1856 01:43:19.800 --> 01:43:20.119 Why not? 1857 01:43:20.399 --> 01:43:24.399 I shold one similar to it a while back, and 1858 01:43:24.479 --> 01:43:27.439 I got forty four thousand dollars for it. 1859 01:43:28.600 --> 01:43:33.920 And hold on, hold on, hold on, hold on, I'll 1860 01:43:33.960 --> 01:43:35.439 bet you that one. 1861 01:43:34.680 --> 01:43:36.880 Wait a minute, you call it. 1862 01:43:37.000 --> 01:43:38.000 Wait a minute. 1863 01:43:38.840 --> 01:43:41.079 I found an original OEM part. 1864 01:43:41.079 --> 01:43:41.520 Hold on. 1865 01:43:41.800 --> 01:43:44.880 I found it more coming up on the troubleshooter. So 1866 01:43:45.039 --> 01:43:50.880 I found it, Phil, I did go with a sure 1867 01:43:51.000 --> 01:43:54.439 thing Denver's Best roofer Excel roofing dot com. You don't 1868 01:43:54.439 --> 01:44:00.479 pay a cent until you're content. Time for an insurance 1869 01:44:00.560 --> 01:44:04.600 check up free, no obligation comparison call Compass Insurance pay 1870 01:44:04.720 --> 01:44:07.760 too much your coverage at dozens of insurance companies. Find 1871 01:44:07.760 --> 01:44:10.119 out now three oh three seven seven to one help. 1872 01:44:10.279 --> 01:44:12.920 You'll think you're his only customer when you choose Frank 1873 01:44:13.000 --> 01:44:15.439 durand the real estate man dot com to list your 1874 01:44:15.479 --> 01:44:18.640 home with Remax Alliance three oh three nine two zero 1875 01:44:18.720 --> 01:44:22.840 sixteen twenty two. 1876 01:44:25.119 --> 01:44:30.399 Ridd you need so you don't have. 1877 01:44:32.319 --> 01:44:35.079 You'll come run in sious as fast as we can. 1878 01:44:35.920 --> 01:44:37.680 Show Shooter's gonna help. 1879 01:44:37.920 --> 01:44:40.720 Come man, This is. 1880 01:44:40.680 --> 01:44:44.199 The Troubleshooter Show. No Tom Martinez. 1881 01:44:45.720 --> 01:44:49.479 Hey, welcome to the show. Three O three seven one 1882 01:44:49.600 --> 01:44:52.279 three talk three oh three seven one three eight two 1883 01:44:52.359 --> 01:44:56.560 five five. So we have a guy asking about original 1884 01:44:56.600 --> 01:45:01.239 equipment winshields, and I didn't think they were available, and 1885 01:45:01.800 --> 01:45:07.159 I'm hearing from artificial intelligence that they could be available. 1886 01:45:07.439 --> 01:45:10.399 They make the same kind of windshields but for other vehicles, 1887 01:45:10.399 --> 01:45:12.840 but I'm not sure if that's true. Kevin says he 1888 01:45:13.039 --> 01:45:16.520 owns a glass company and wants to weigh in on this. 1889 01:45:16.600 --> 01:45:18.119 Go ahead. 1890 01:45:22.520 --> 01:45:23.239 Because all I know. 1891 01:45:24.479 --> 01:45:27.800 Hello, yep, right here, go ahead, sir. 1892 01:45:28.640 --> 01:45:30.880 Yeah. The first thing, you don't want to go to 1893 01:45:30.960 --> 01:45:34.760 Safelight because they use their own windshields and they come 1894 01:45:34.800 --> 01:45:37.920 from China and Mexico. They don't fit right. Plus they're 1895 01:45:38.039 --> 01:45:40.800 thinner than No. What you do is you go to 1896 01:45:40.800 --> 01:45:45.640 a regular glass auto glass place, ask for a PPG 1897 01:45:45.840 --> 01:45:52.439 windshield or a LOF windshield, which is factory for and 1898 01:45:52.479 --> 01:45:53.960 they're made here in the United States. 1899 01:45:54.960 --> 01:45:55.920 You get them all day. 1900 01:45:55.760 --> 01:45:57.199 Long one hundred and fifty bucks. 1901 01:45:58.600 --> 01:45:58.920 Nice. 1902 01:46:00.000 --> 01:46:02.319 Do you think it wouldn't but correct me if I'm wrong. 1903 01:46:02.399 --> 01:46:05.560 It wouldn't show like I don't know. I'd just use 1904 01:46:05.680 --> 01:46:09.319 Tesla for example. It literally has a Tesla emblem on 1905 01:46:09.399 --> 01:46:12.399 the glass if you bought directly. I understand you're saying 1906 01:46:12.439 --> 01:46:15.079 it's the exact same windshield, But I think this guy 1907 01:46:15.119 --> 01:46:18.319 wants that little Chevy on there because it's a Chevy. 1908 01:46:18.359 --> 01:46:19.319 Would that be on there? 1909 01:46:20.159 --> 01:46:25.640 No, it would say PPG got it, YEPG is who made? 1910 01:46:25.680 --> 01:46:28.720 But is it the same? Is it the same windshield? 1911 01:46:29.319 --> 01:46:34.920 Yeah, it's the factory windshield nineteen ninety three Silverado. You 1912 01:46:34.960 --> 01:46:37.000 asked for a PPG windshield? 1913 01:46:37.279 --> 01:46:40.159 Phil? Did you say, Phil? What do you think of that? Phil? 1914 01:46:40.239 --> 01:46:41.079 What do you think of that? 1915 01:46:42.319 --> 01:46:45.600 Yeah? Sounds good. Tell them to give me a call. 1916 01:46:46.479 --> 01:46:50.560 Okay, No, I I don't think you. Kevin gives Susann 1917 01:46:50.680 --> 01:46:54.840 your number. Okay, No, I think Phil can call him, 1918 01:46:54.960 --> 01:46:58.319 right Phil, I don't think you can, Beckham call these 1919 01:46:58.359 --> 01:47:00.920 business owners to call you, but you can. You can 1920 01:47:00.960 --> 01:47:02.039 feel free to call him. 1921 01:47:02.079 --> 01:47:08.399 Okay, Hey, what's the number three or three? 1922 01:47:08.640 --> 01:47:09.079 There you go? 1923 01:47:09.199 --> 01:47:11.640 Threeal three eight eight oh eight one nine six. 1924 01:47:11.960 --> 01:47:15.359 Hey, Kevin, will that one you're talking about? That PPG though? 1925 01:47:16.159 --> 01:47:18.800 Will that work with the one with forty seven thousand 1926 01:47:18.840 --> 01:47:19.399 miles on it? 1927 01:47:20.199 --> 01:47:23.439 Oh? Shut up? Mark? Hey Kevin, what what's the name 1928 01:47:23.479 --> 01:47:26.920 of your company? Kevin, Kevin, what's the name of your company? 1929 01:47:27.479 --> 01:47:28.720 What's the name of your company? 1930 01:47:29.239 --> 01:47:33.319 Euro Glass E, euro Glass, R O G L A S. 1931 01:47:33.520 --> 01:47:38.479 Cool? Yep, thank you, There you go, Phil. We solved 1932 01:47:38.479 --> 01:47:44.079 the problem there and they get my dinger. I use 1933 01:47:44.159 --> 01:47:47.159 my dinger what three times twice today? That's pretty cool? 1934 01:47:48.479 --> 01:47:52.159 Thank you, Kevin. Three oh three seven one three talk 1935 01:47:52.199 --> 01:47:53.880 seven one three eight two five five. I have a 1936 01:47:53.880 --> 01:47:58.800 weird question, and it was brought up by this Are 1937 01:47:58.840 --> 01:48:02.720 there replacement part for cabinets you can't get because you 1938 01:48:02.800 --> 01:48:06.439 get these cabinets And what do you do about that? Courtney? 1939 01:48:07.359 --> 01:48:09.600 Well, so if it's a cabinet that you bought from us, 1940 01:48:09.600 --> 01:48:13.720 we absolutely have the parts available to if you have 1941 01:48:13.760 --> 01:48:15.920 a bad hinge or a bad glide on your jewel. 1942 01:48:15.960 --> 01:48:21.159 Are they mostly general stuff that people use, Yeah, it's 1943 01:48:21.239 --> 01:48:22.279 cross the company line. 1944 01:48:22.479 --> 01:48:25.279 But sometimes, you know, somebody will you know, scratch their 1945 01:48:25.399 --> 01:48:28.439 door with a screwdriver accidentally when they're doing something else 1946 01:48:28.439 --> 01:48:30.680 in their kitchen, in which case we can order replacement 1947 01:48:30.720 --> 01:48:34.640 parts for the cabinets in the exact same colors and styles. 1948 01:48:35.159 --> 01:48:40.439 Okay, And so do you have problems with older cabinets 1949 01:48:40.560 --> 01:48:42.039 or can you get pretty much anything? 1950 01:48:42.359 --> 01:48:44.159 We can get pretty much anything. Now if I have 1951 01:48:44.199 --> 01:48:47.159 a cabinet line that's been discontinued, like you know, Buy 1952 01:48:47.159 --> 01:48:48.960 and Build has been in business for over twenty years, 1953 01:48:49.000 --> 01:48:51.159 so we've gone through a lot of different colors of cabinets. 1954 01:48:51.159 --> 01:48:53.520 So for instance, what we put in your garage that 1955 01:48:53.560 --> 01:48:55.960 time was a rustic Tuscany cabinet. If you had a 1956 01:48:55.960 --> 01:48:57.880 problem with that, we could probably help you with hinges 1957 01:48:57.880 --> 01:49:00.279 and drawer glides, but we can't get your replacement doors 1958 01:49:00.279 --> 01:49:01.760 because it's a discontinued color. 1959 01:49:02.840 --> 01:49:07.239 Okay, all right, So replacement parts, I think with everything 1960 01:49:07.680 --> 01:49:12.680 runs the challenge. I do know though with hardware, and 1961 01:49:12.760 --> 01:49:16.560 with common things like hinges and hardware, aren't a lot 1962 01:49:16.600 --> 01:49:21.159 of these common hardware items, quality ones used across quality 1963 01:49:21.199 --> 01:49:22.199 brands and cabinets. 1964 01:49:22.279 --> 01:49:24.720 Yes, and and a lot of them will fit multiple it's. 1965 01:49:24.560 --> 01:49:27.479 True hardware one I'm thinking about or true or is that? 1966 01:49:27.479 --> 01:49:28.720 Am I thinking about? Windows? 1967 01:49:29.359 --> 01:49:31.520 Said where Resources is one of the companies that sells 1968 01:49:31.560 --> 01:49:32.880 a lot of aftermarket products. 1969 01:49:32.960 --> 01:49:35.840 Okay, and so pretty much you can you can repair 1970 01:49:35.880 --> 01:49:41.279 a cabinet, yes, okay, somebody wants to know does it 1971 01:49:41.399 --> 01:49:45.439 pay to cover a cabinet? You know, you don't hear 1972 01:49:45.479 --> 01:49:48.359 them advertising that much anymore, right now, I know that 1973 01:49:48.560 --> 01:49:50.600 Done Right did that, and they you know, they're a 1974 01:49:50.600 --> 01:49:53.039 good company, they've been around for years. But they also 1975 01:49:53.079 --> 01:49:56.800 do replacement. Of course, total replacement. When does it make 1976 01:49:56.920 --> 01:49:59.800 sense not to replace but to. 1977 01:50:00.399 --> 01:50:03.079 So very rarely if you have a situation where your 1978 01:50:03.079 --> 01:50:06.399 cabinets are installed and you just the thought of pulling 1979 01:50:06.439 --> 01:50:08.720 out the boxes and replacing them is going to be 1980 01:50:09.239 --> 01:50:11.199 a domino effect and you're going to need to redo 1981 01:50:11.239 --> 01:50:13.760 your flooring and redo your walls and your backsplash and 1982 01:50:13.800 --> 01:50:16.000 all that because of it. Sometimes you can save a 1983 01:50:16.000 --> 01:50:20.000 little money by doing a reface. But honestly, Sears used 1984 01:50:20.000 --> 01:50:21.760 to sell a ton of refacing that used to be 1985 01:50:21.840 --> 01:50:24.760 their thing, and to reface the normal kitchens about twenty 1986 01:50:24.840 --> 01:50:25.640 thousand dollars. 1987 01:50:26.159 --> 01:50:27.279 Well, you can buy all new one. 1988 01:50:27.359 --> 01:50:29.479 The kitchen at Buy and Build costs you about seven 1989 01:50:29.520 --> 01:50:30.239 thousand dollars. 1990 01:50:30.279 --> 01:50:33.000 Say, that's ridiculous. So it's just more of an and 1991 01:50:33.039 --> 01:50:35.319 it's not even so much more of an inconvenience. Really, 1992 01:50:35.319 --> 01:50:37.319 it's still a lot of big mess if you reface. 1993 01:50:37.439 --> 01:50:38.880 Yeah, and a lot of them look the same. You 1994 01:50:38.920 --> 01:50:41.079 go into kitchens and you can tell like, oh, look 1995 01:50:41.119 --> 01:50:43.479 those are reface cabinets because they're the same as everybody 1996 01:50:43.520 --> 01:50:45.680 else is in America. You know, there's two or three 1997 01:50:45.760 --> 01:50:48.079 choices for new doors, and then they'll go in and 1998 01:50:48.119 --> 01:50:51.359 sometimes paint the interiors. But really replacing them is going 1999 01:50:51.399 --> 01:50:53.239 to be cheaper and a much better product in the 2000 01:50:53.239 --> 01:50:53.680 long run. 2001 01:50:54.600 --> 01:50:57.039 Three zero three seven to one three talks seven one 2002 01:50:57.079 --> 01:51:01.800 three eight two five five. Another question here is about countertops. 2003 01:51:03.800 --> 01:51:08.479 Do you install the cabinets first? Obviously yes, and then 2004 01:51:08.520 --> 01:51:12.279 you install the count the counters Okay? Do you template 2005 01:51:12.439 --> 01:51:15.039 after the cabinets are installed or do you have a 2006 01:51:15.119 --> 01:51:16.520 diagram you go buy? Yes. 2007 01:51:16.560 --> 01:51:19.159 So when we do our estimates in the shop, we 2008 01:51:19.239 --> 01:51:21.239 do it by square footage and the cabinet layout, and 2009 01:51:21.279 --> 01:51:24.199 we say it's going to cross approximately this sphere countertop. 2010 01:51:24.600 --> 01:51:27.079 And then when the cabinets are installed. 2011 01:51:26.720 --> 01:51:28.439 That's when you actually plant it out. 2012 01:51:28.520 --> 01:51:30.600 Yeah, we'll go out, we'll template it so you never 2013 01:51:30.680 --> 01:51:34.880 start cutting. We might see that there's an electrical fixture 2014 01:51:34.920 --> 01:51:36.800 that's in the way that we need to cut around 2015 01:51:36.920 --> 01:51:39.479 or something like that. So your price could potentially go 2016 01:51:39.600 --> 01:51:42.279 up when we measure, but we're pretty good about estimating 2017 01:51:42.279 --> 01:51:43.800 it the first time. And then yeah, we go out 2018 01:51:43.840 --> 01:51:46.000 after they're installed in template, so it's perfect. 2019 01:51:46.079 --> 01:51:49.039 So let's go over the steps. First they call you 2020 01:51:49.079 --> 01:51:51.640 for this, and then do you send someone out or 2021 01:51:51.640 --> 01:51:52.800 do they come to the showroom. 2022 01:51:53.199 --> 01:51:55.199 Typically they'll come to the showroom to pick out what 2023 01:51:55.279 --> 01:51:58.239 color they want and what kind and what type of Yeah, 2024 01:51:58.279 --> 01:52:01.960 if they want quartz or granted or mar and cabinets yep, 2025 01:52:02.079 --> 01:52:04.079 and then what what snabinets and so then we'll help 2026 01:52:04.079 --> 01:52:06.000 them dry out and design their kitchens. 2027 01:52:05.680 --> 01:52:07.640 On a graph paper right yep. 2028 01:52:07.720 --> 01:52:10.039 And if you want, yeah, for kitchen cabinets, for instance, 2029 01:52:10.079 --> 01:52:12.600 if you want a drawer base next to your dishwasher, 2030 01:52:12.600 --> 01:52:14.920 which most people do, we kind of go through all that. 2031 01:52:15.000 --> 01:52:16.439 You know your sink's going to be here. Then your 2032 01:52:16.520 --> 01:52:19.399 dishwasher than a drawer base, and we'll line it out 2033 01:52:19.439 --> 01:52:21.119 to where you're happy with the kitchen. And then once 2034 01:52:21.159 --> 01:52:23.800 we have that we know the square footage your granted approximately, 2035 01:52:23.880 --> 01:52:24.359 we'll ask. 2036 01:52:24.239 --> 01:52:26.279 You and you'll also know the number of base cabinets 2037 01:52:26.319 --> 01:52:27.920 you need exactly, and then we'll ask you if you 2038 01:52:27.960 --> 01:52:30.159 want a four inch backsplash or if you want backsplash 2039 01:52:30.159 --> 01:52:32.319 all the way up to the bottom of your wall cabinets. 2040 01:52:32.920 --> 01:52:35.159 It's going to change your footage of granite. But then 2041 01:52:35.199 --> 01:52:37.239 once we have the approximate footage, we can show you 2042 01:52:37.600 --> 01:52:40.600 the different colors available for the price that you're looking at, 2043 01:52:40.640 --> 01:52:43.680 and then we can very easily give you the installation cast. 2044 01:52:43.760 --> 01:52:45.600 Someone wants to know are they still going I see 2045 01:52:45.600 --> 01:52:48.880 a lot of models that had extra tall cabinets on top. 2046 01:52:48.960 --> 01:52:49.920 Do they still do those? 2047 01:52:50.079 --> 01:52:51.920 So we have a forty two inch cabinet, it's our 2048 01:52:52.000 --> 01:52:54.560 tallest cabinet. But we do now have stackables so we 2049 01:52:54.600 --> 01:52:56.039 can go up to a ten foot profile. 2050 01:52:56.199 --> 01:52:59.079 But why do people do that just for looks? I 2051 01:52:59.079 --> 01:53:02.840 mean get up there unless they have a library ladder exactly. 2052 01:53:02.880 --> 01:53:05.119 Without a ladder, you can't access that. So maybe if 2053 01:53:05.119 --> 01:53:08.359 it's stuff for like Easter or holiday that you use 2054 01:53:08.399 --> 01:53:08.920 once a year. 2055 01:53:08.920 --> 01:53:11.079 You can put it up there, but it is wasted space. 2056 01:53:11.199 --> 01:53:14.319 I think those tall cabinets, I think they really serve 2057 01:53:14.359 --> 01:53:14.800 a purpose. 2058 01:53:14.880 --> 01:53:15.000 Well. 2059 01:53:15.119 --> 01:53:17.960 Nowadays houses have such tall ceilings that there's a lot 2060 01:53:17.960 --> 01:53:20.159 of airspace, and some people like to vary the heights 2061 01:53:20.159 --> 01:53:22.479 of their cabinet so it looks like a cityscape, or 2062 01:53:22.520 --> 01:53:24.079 they'll take it all the way to the ceiling just 2063 01:53:24.119 --> 01:53:26.279 for esthetics and do glass doors up at the top 2064 01:53:26.319 --> 01:53:27.359 and maybe light them up. 2065 01:53:27.840 --> 01:53:31.399 Oh really, but they don't. They usually use a soffet, 2066 01:53:31.439 --> 01:53:33.960 I mean a space from the top of the cabin 2067 01:53:34.039 --> 01:53:35.039 into the ceiling. 2068 01:53:34.800 --> 01:53:36.920 Sometimes and sometimes they'll put a piece of crown molding 2069 01:53:36.960 --> 01:53:38.039 there to cover it all the way up. 2070 01:53:38.079 --> 01:53:38.880 Oh that's nice. 2071 01:53:39.039 --> 01:53:41.800 So your cabinets attached to the ceiling basically. 2072 01:53:42.239 --> 01:53:45.359 And door styles are most of them going flat. 2073 01:53:45.920 --> 01:53:47.880 It seems to be the trend right now. They're going 2074 01:53:47.880 --> 01:53:50.079 to a shaker style cabinet, which is a flat panel 2075 01:53:50.119 --> 01:53:51.319 with a border around it, which is. 2076 01:53:51.279 --> 01:53:52.920 But it does have a border. Some of them are 2077 01:53:52.960 --> 01:53:54.079 flat flat flat. 2078 01:53:53.920 --> 01:53:57.359 Yeah, and so that's popular in certain applications as well. 2079 01:53:57.640 --> 01:53:59.439 Like I said, the newest thing right now seems to 2080 01:53:59.479 --> 01:54:01.760 be this pit heat line which is a shaker cabinet, 2081 01:54:01.800 --> 01:54:04.279 but the border of the cabinet is only about one inch, 2082 01:54:05.000 --> 01:54:07.359 so you're getting mostly flat panel with a one inch 2083 01:54:07.439 --> 01:54:10.000 border around. It is a very clean look. I think 2084 01:54:10.039 --> 01:54:13.439 the only problem with that is attaching the door handles. 2085 01:54:13.479 --> 01:54:16.199 You have to be very careful not to mess that up. 2086 01:54:16.760 --> 01:54:19.439 Three oh three seven one three talks seven one three 2087 01:54:19.479 --> 01:54:22.319 eight two five five. We have more right after this, 2088 01:54:27.800 --> 01:54:31.079 go with a sure thing Denver's Best roofer Excel Roofing 2089 01:54:31.159 --> 01:54:33.840 dot com. You don't pay a cent until you're content. 2090 01:54:37.199 --> 01:54:40.399 Time for an insurance check up free no obligation comparison 2091 01:54:40.520 --> 01:54:44.079 call Compass Insurance paying too much your coverage at dozens 2092 01:54:44.079 --> 01:54:46.800 of insurance companies find out now three oh three seven 2093 01:54:46.800 --> 01:54:49.159 to seven to one help. You'll think you're his only 2094 01:54:49.279 --> 01:54:51.760 customer when you choose Frank durand the real estate Man 2095 01:54:51.800 --> 01:54:55.239 dot com to list your home with Remax Alliance three 2096 01:54:55.239 --> 01:55:00.560 oh three nine two zero sixteen twenty two their pieces 2097 01:55:00.600 --> 01:55:05.279 of junk Day. Hey, I'm Tom Martino. Frank, do you 2098 01:55:05.319 --> 01:55:08.479 want to make a clarification about auto glass? Did we 2099 01:55:08.520 --> 01:55:14.439 get something wrong? Frank? Do you need a clarification? Tom 2100 01:55:14.640 --> 01:55:16.479 oh okay, go ahead, Frank, what do you need? 2101 01:55:18.199 --> 01:55:21.520 Oh, this is Mike. Anyway, that autoglass. 2102 01:55:21.760 --> 01:55:22.520 Did that guy. 2103 01:55:22.399 --> 01:55:25.760 Say to get a winch, you'll go to an autoglass 2104 01:55:25.760 --> 01:55:27.680 shop or any glass shop. 2105 01:55:28.760 --> 01:55:33.479 Oh, he said go to he said auto shoe. 2106 01:55:34.840 --> 01:55:37.079 I mean, I mean that was pretty straightforward. 2107 01:55:39.239 --> 01:55:41.720 But he was talking about one that we believe is 2108 01:55:41.760 --> 01:55:46.880 now called PGW. It used to be PGG or something. 2109 01:55:49.119 --> 01:55:50.399 He used to be PPG. 2110 01:55:50.800 --> 01:55:57.399 Yeah, that's right, that was PGW PGW PPG from two PGW. Yes, okay, 2111 01:55:57.439 --> 01:55:58.600 are they the same company? 2112 01:55:58.880 --> 01:55:59.079 Yeah? 2113 01:55:59.119 --> 01:56:03.680 They were bunt it off EPG mm hm okay, but 2114 01:56:03.760 --> 01:56:04.800 I standalone company. 2115 01:56:04.920 --> 01:56:07.840 So how does that affect us? I mean the BAKS doesn't. Yeah, 2116 01:56:07.960 --> 01:56:09.119 it doesn't. We don't care. 2117 01:56:09.239 --> 01:56:10.880 Well, hold on, I do want to check. I do 2118 01:56:11.000 --> 01:56:14.359 want to check one thing though, I'm asking AI here. 2119 01:56:17.760 --> 01:56:20.760 Oh you know, you know who actually owns them now 2120 01:56:20.840 --> 01:56:26.920 is LKQ, which is crazy. No, l KQ sold them 2121 01:56:27.279 --> 01:56:30.439 O E P. Whoever that is now owns them? Have 2122 01:56:30.520 --> 01:56:32.119 you heard of them? Dimitri OEP? 2123 01:56:34.479 --> 01:56:35.520 No? 2124 01:56:36.239 --> 01:56:38.680 Why can't they all just have a regular name? Why 2125 01:56:38.720 --> 01:56:41.239 do they all have a the expert on? 2126 01:56:41.359 --> 01:56:43.680 If you want to talk to him again, guys, yo 2127 01:56:44.119 --> 01:56:44.600 put him on. 2128 01:56:44.640 --> 01:56:51.600 Ahead, Maybe he knows about l O L. Hello, go ahead, 2129 01:56:51.800 --> 01:56:52.600 Hey Kevin. 2130 01:56:52.359 --> 01:56:55.520 Who who? What company were you talking about? We're all 2131 01:56:55.560 --> 01:56:56.479 confused now. 2132 01:56:57.479 --> 01:57:00.600 Okay, PPG makes GM products. 2133 01:57:00.680 --> 01:57:02.720 Yeah, but they're not around anymore. They're gone. 2134 01:57:02.840 --> 01:57:06.000 It says that they were sold to a company named PGW. 2135 01:57:06.880 --> 01:57:08.199 Okay, it's the same company. 2136 01:57:08.359 --> 01:57:09.399 Okay, got it made? 2137 01:57:09.760 --> 01:57:12.880 Same deal? Yeah, same deal okay, Like in my like 2138 01:57:12.960 --> 01:57:14.840 in my ford, I tell them I want an l 2139 01:57:14.880 --> 01:57:18.399 O F or a car light that's a factory windshield. 2140 01:57:19.159 --> 01:57:19.680 I got it. 2141 01:57:20.399 --> 01:57:23.840 Everything else comes out of China or Mexico. They're thinner, 2142 01:57:24.800 --> 01:57:28.279 they don't. They're warped, they don't. They don't seal upright, 2143 01:57:29.079 --> 01:57:32.560 They're just you know, they're kind of jug But I 2144 01:57:32.560 --> 01:57:35.880 mean to get the real deal. It's a couple bucks more. 2145 01:57:36.000 --> 01:57:39.279 I mean with my Audi's or Mercedes, and I've got 2146 01:57:39.279 --> 01:57:42.960 full replacement, you know, through my insurance. I make them 2147 01:57:42.960 --> 01:57:46.479 put in a factory windshield because I know it's gonna 2148 01:57:46.479 --> 01:57:48.600 fit other ones, don't. 2149 01:57:49.600 --> 01:57:54.000 It actually says that some PGW auto glass is made 2150 01:57:54.039 --> 01:57:57.399 in China, so they must have like a cheap version, 2151 01:57:57.479 --> 01:58:00.640 and then the American version, because it says there's North 2152 01:58:00.680 --> 01:58:03.399 American and European plants as well. 2153 01:58:04.319 --> 01:58:05.960 Yep, yep, that's the deal. 2154 01:58:06.199 --> 01:58:06.640 Okay. 2155 01:58:06.960 --> 01:58:10.319 But the worst ones I've always had a headache with totally. 2156 01:58:10.359 --> 01:58:13.640 I mean there's there's there are junkie ones too safe 2157 01:58:13.720 --> 01:58:17.439 light makes their own stuff, and they do not last 2158 01:58:17.560 --> 01:58:19.079 and they do not fit right. 2159 01:58:20.159 --> 01:58:23.640 I've had horrible lecture with autographs in the state. 2160 01:58:23.760 --> 01:58:27.279 Yeah, I just I've just dealt with too many. Anytime 2161 01:58:27.319 --> 01:58:30.399 I get a chip and a winshield, that's one thing 2162 01:58:30.399 --> 01:58:34.640 that bugs me, I just replace it. I could be 2163 01:58:34.720 --> 01:58:37.079 driving a piece of junk but have a brand new 2164 01:58:37.119 --> 01:58:37.800 winshield in it. 2165 01:58:38.159 --> 01:58:41.359 Got it all right? Thanks bro, Yes, sir, thank you. 2166 01:58:42.960 --> 01:58:46.439 Trio three seven one, three eight two five five. Okay, 2167 01:58:46.520 --> 01:58:53.319 So Cornelia, what about your student loan? What's going on? 2168 01:58:53.359 --> 01:58:57.000 Cornelia the show? 2169 01:58:57.319 --> 01:59:01.680 I have nine student loans service by mail net. 2170 01:59:03.039 --> 01:59:06.039 Wait wait, did you say you have how many? How 2171 01:59:06.079 --> 01:59:07.720 many student loans? 2172 01:59:08.319 --> 01:59:08.600 Nine? 2173 01:59:10.600 --> 01:59:14.359 Okay? And how many institutions? Is that for? Do you 2174 01:59:14.359 --> 01:59:15.199 have a doctorate? 2175 01:59:16.359 --> 01:59:19.399 No, No, it's for my apparent plus loan. It's for 2176 01:59:19.800 --> 01:59:21.239 two of my sons to the. 2177 01:59:21.279 --> 01:59:27.479 Loans, okay, for two of your kids. Okay, And what 2178 01:59:27.640 --> 01:59:28.239 is your question? 2179 01:59:30.119 --> 01:59:34.640 Well, my question is they're vot services. All of them 2180 01:59:34.640 --> 01:59:41.319 are serviced by nail Net. And on my statement mid February, 2181 01:59:41.960 --> 01:59:45.640 the terms were different, terms like seventy nine one hundred 2182 01:59:45.800 --> 01:59:52.199 and eighty two and now something changed my payments amount? 2183 01:59:52.359 --> 01:59:56.119 Did that change? But I added twenty more payments than 2184 01:59:56.159 --> 01:59:59.800 one of my loans and several others. 2185 02:00:00.239 --> 02:00:04.119 So is this league Wait a minute, Well, I don't 2186 02:00:04.119 --> 02:00:06.199 know it's legal. I don't know if it was a 2187 02:00:06.239 --> 02:00:09.800 mistake to begin with that they're correcting or what happened. 2188 02:00:10.079 --> 02:00:13.479 So you're basically saying on some of your loans where 2189 02:00:13.479 --> 02:00:17.800 you had paid them down, they absolutely, they just added arbitrarily. 2190 02:00:17.920 --> 02:00:19.359 They added payments back. 2191 02:00:20.840 --> 02:00:23.720 Yeah, they are are the length of the time. 2192 02:00:24.039 --> 02:00:27.119 So your balance is your balance has changed from one 2193 02:00:27.159 --> 02:00:27.960 month to another. 2194 02:00:29.560 --> 02:00:34.039 Yeah, the balance did not change. So I sign up 2195 02:00:34.079 --> 02:00:36.000 for an autodibit. 2196 02:00:35.720 --> 02:00:39.640 They have a Okay, your your balance didn't change, just 2197 02:00:39.720 --> 02:00:40.359 the payments. 2198 02:00:41.199 --> 02:00:46.960 Interesting the payment lengths on several accounts, Yes, but. 2199 02:00:46.960 --> 02:00:49.319 Did the did you call them about it? Well, hold on, 2200 02:00:49.399 --> 02:00:50.640 did the payment go down? 2201 02:00:51.960 --> 02:00:52.039 No? 2202 02:00:52.600 --> 02:00:57.600 The payments stay the same. So I had two separate dates. 2203 02:00:57.800 --> 02:01:02.239 One was eleven twenty fifte a month, and I agree 2204 02:01:02.279 --> 02:01:06.279 to have everything paid by on the eleventh, all of 2205 02:01:06.319 --> 02:01:09.960 it to be done one month and in need. 2206 02:01:09.920 --> 02:01:12.000 Were you were you ever laid Were you ever laid 2207 02:01:12.039 --> 02:01:14.720 before on these student payments? 2208 02:01:15.079 --> 02:01:15.119 No? 2209 02:01:16.760 --> 02:01:19.640 Okay, they were never import So what's the problem now? 2210 02:01:21.079 --> 02:01:24.920 The problem is I'm trying to understand how can they 2211 02:01:25.399 --> 02:01:28.960 when they have access and I agree to do standard payments, 2212 02:01:29.159 --> 02:01:35.560 nothing else talent payments, how can they by allowing them 2213 02:01:35.600 --> 02:01:38.760 to take the money at the beginning of the month 2214 02:01:38.880 --> 02:01:42.760 for all the loans or three days separate days, how 2215 02:01:42.840 --> 02:01:48.079 can they add twenty months to the loans. 2216 02:01:47.920 --> 02:01:50.920 That I don't know. That's that's I don't know the 2217 02:01:51.000 --> 02:01:54.600 answer to that. Did you Did they answer it when 2218 02:01:54.600 --> 02:01:55.279 you ask. 2219 02:01:55.119 --> 02:01:59.680 Them, Well, they try to give me the COVID then something, 2220 02:01:59.720 --> 02:02:03.119 and I said, that's not right because I have made money. 2221 02:02:03.119 --> 02:02:05.880 Okay, here, here's what I'm going to do. I think 2222 02:02:06.279 --> 02:02:10.560 there's something we're not understanding. What I'd like you to do? 2223 02:02:10.560 --> 02:02:12.840 Do you have statements for your account? 2224 02:02:13.840 --> 02:02:14.199 Yes? 2225 02:02:17.319 --> 02:02:20.560 I would like Deputy Dollar. I know Deputy Dollar is 2226 02:02:20.600 --> 02:02:24.600 going to be pissed a Deputy Dollar. Since you're a 2227 02:02:24.640 --> 02:02:30.960 money man, I want you seriously to I want you 2228 02:02:31.039 --> 02:02:35.199 to kind of look at this one and maybe do 2229 02:02:35.319 --> 02:02:39.840 a conference call with you and her so you can 2230 02:02:39.920 --> 02:02:42.560 understand what they're trying to tell you. I mean, they 2231 02:02:42.600 --> 02:02:46.640 can't just arbitrarily add payments on to the end unless 2232 02:02:46.680 --> 02:02:49.640 she was late or something and they're restructuring it. But 2233 02:02:49.720 --> 02:02:51.319 I don't understand any of it. 2234 02:02:54.680 --> 02:02:55.359 What's going on? 2235 02:02:55.720 --> 02:02:58.159 Hold on? Hold on? What do you think is going on? 2236 02:02:58.279 --> 02:03:01.439 D What do you think was there any interruption and 2237 02:03:01.560 --> 02:03:05.960 payments due either to the forbearance from the pandemic or 2238 02:03:06.039 --> 02:03:09.199 from one of those many loan for them forgiveness pro 2239 02:03:09.359 --> 02:03:11.439 I think she said no, was there a period when 2240 02:03:11.479 --> 02:03:14.760 no payments were due? 2241 02:03:15.840 --> 02:03:16.399 Cornelia? 2242 02:03:17.640 --> 02:03:21.039 I don't think that's the case, because. 2243 02:03:24.800 --> 02:03:26.840 There a period when no payments were due. 2244 02:03:27.720 --> 02:03:30.319 Ever, I don't know. 2245 02:03:32.159 --> 02:03:34.680 Now here's what we're asking. Have you ever, in the 2246 02:03:34.720 --> 02:03:37.880 life of this loan had a forbearance agreement where you 2247 02:03:37.920 --> 02:03:39.840 skipped payments? No? 2248 02:03:40.640 --> 02:03:45.319 So during COVID you made all the payments, never skipped 2249 02:03:45.319 --> 02:03:46.079 a payment. 2250 02:03:46.880 --> 02:03:50.199 Never skipped the payment they weren't due, and I paid 2251 02:03:50.239 --> 02:03:51.800 as much as I could each funt. 2252 02:03:53.319 --> 02:03:55.800 No, that's not what I'm asking. No, no, no, no, no, 2253 02:03:55.800 --> 02:03:58.159 that's what's going on. No no, no, no, we're not 2254 02:03:58.319 --> 02:04:01.000 asking if you paid as much as you could. What 2255 02:04:01.039 --> 02:04:05.760 I'm asking is did you make the full payment every 2256 02:04:05.800 --> 02:04:08.000 single month on every single. 2257 02:04:07.760 --> 02:04:12.039 Loan since they became payable. 2258 02:04:12.159 --> 02:04:16.880 Yes, I understand what she's saying while the kids in school, 2259 02:04:17.439 --> 02:04:17.800 I can't. 2260 02:04:18.399 --> 02:04:21.079 She said she paid, she said she paid as much 2261 02:04:21.119 --> 02:04:22.119 as she could time. 2262 02:04:22.239 --> 02:04:25.000 No, what she's saying is she's saying when the kids 2263 02:04:25.000 --> 02:04:27.680 were in school, they didn't have to make any payments. 2264 02:04:27.960 --> 02:04:31.279 The second the payments became due, she has been making 2265 02:04:31.319 --> 02:04:33.159 the full payment ever since. 2266 02:04:33.239 --> 02:04:38.439 She's never missed a month. Yes, is that what you're saying. Yes, 2267 02:04:40.640 --> 02:04:43.720 So what did you mean when you said on some 2268 02:04:43.920 --> 02:04:46.960 months you paid as much as you could? What did 2269 02:04:47.000 --> 02:04:48.720 that mean? I'm just curious. 2270 02:04:49.359 --> 02:04:52.640 So during COVID, there was no payments due and I 2271 02:04:52.760 --> 02:04:56.840 kept making payments. There was no amounts due, and I 2272 02:04:56.960 --> 02:04:57.960 kept making payment. 2273 02:04:58.000 --> 02:05:00.600 How do you know? How do you know there were 2274 02:05:00.640 --> 02:05:01.840 no payments due? 2275 02:05:02.119 --> 02:05:02.840 I have? 2276 02:05:04.239 --> 02:05:08.960 Well, okay, you why did you keep everybody's payment? 2277 02:05:09.039 --> 02:05:12.840 Why did you keep Why did you keep making payments 2278 02:05:12.880 --> 02:05:14.880 if no payments were due? 2279 02:05:15.840 --> 02:05:18.680 Because you had the options to pay off some of 2280 02:05:18.760 --> 02:05:22.079 the tax or towards the principle, and I chose to 2281 02:05:22.079 --> 02:05:24.079 do so. 2282 02:05:24.600 --> 02:05:26.520 You chose to go against the principle. 2283 02:05:27.720 --> 02:05:29.880 I chose to pay interest off. 2284 02:05:31.119 --> 02:05:35.279 No, No, No, that would be insane. Why, well, you 2285 02:05:35.319 --> 02:05:38.159 would pay principle off? Why would you pay the interest off? 2286 02:05:39.680 --> 02:05:44.239 See, I don't think she understands. I have another question. 2287 02:05:44.359 --> 02:05:48.920 I have another question. How many payments did you make 2288 02:05:49.079 --> 02:05:51.359 in its full amount during COVID? 2289 02:05:53.720 --> 02:05:55.880 I cannot tell it's a different service or as I'll 2290 02:05:55.920 --> 02:05:58.199 need to look at something else. It was under the great. 2291 02:05:58.000 --> 02:06:01.159 Leg Okay, here's what I think happened. And I think 2292 02:06:01.159 --> 02:06:03.920 they're making up for anything that was not paid, because 2293 02:06:03.960 --> 02:06:06.960 even when you got a forbearance, even when you got 2294 02:06:06.960 --> 02:06:10.319 a legitimate forbearance, all they did was added them to 2295 02:06:10.359 --> 02:06:13.199 the end of the loan. They didn't forgive anything. It 2296 02:06:13.279 --> 02:06:16.000 was just a big ripoff when they said they they 2297 02:06:16.119 --> 02:06:19.000 gave you a forbearance. No one got a forbearance. And 2298 02:06:19.039 --> 02:06:21.600 I remember Mark talking about this. He said, if you 2299 02:06:21.640 --> 02:06:24.399 think you're going to miss six, eight, ten, twelve payments, 2300 02:06:24.640 --> 02:06:26.880 they're all going to come back at the end. I 2301 02:06:26.920 --> 02:06:30.920 remember you saying that, Mark. Yeah, she's saying she paid 2302 02:06:30.960 --> 02:06:34.199 those that's what's that. No she didn't, No, she didn't. 2303 02:06:34.279 --> 02:06:37.840 She's saying she paid as much as she could when 2304 02:06:37.920 --> 02:06:41.119 she could. That's what she said. Well, okay, I mean, 2305 02:06:41.159 --> 02:06:43.479 if that's where it's at, then I mean she we 2306 02:06:43.560 --> 02:06:49.079 need we need, we need deputy, We need deputy Dollar 2307 02:06:49.960 --> 02:06:52.720 to get on the phone call with the lender or 2308 02:06:52.760 --> 02:06:55.439 the servicer and find out what the hell is going on. 2309 02:06:55.720 --> 02:06:58.920 I'm Tom Martinez. Dan McKenzie is an estate planning attorney, 2310 02:06:59.560 --> 02:07:01.800 and it's why is to get him involved in your 2311 02:07:01.840 --> 02:07:06.119 life for a simple trust, maybe an LLC to put 2312 02:07:06.159 --> 02:07:09.680 property in that actually passes through death as well, or 2313 02:07:09.880 --> 02:07:12.560 you may want a simple will. He is very creative 2314 02:07:12.600 --> 02:07:14.960 in what he does. You can call him and get 2315 02:07:14.960 --> 02:07:20.560 a consultation. Eight three three COO Plans. That's Stan McKenzie 2316 02:07:20.840 --> 02:07:23.239 Live and Local. Are expert here on the show about 2317 02:07:23.279 --> 02:07:27.520 all things wills, trusts, probate and the like. Eight three 2318 02:07:27.640 --> 02:07:37.479 three co plans. Go with a sure thing Denver's Best 2319 02:07:37.560 --> 02:07:40.439 Roofer Excel roofing dot com. You don't pay a cent 2320 02:07:40.640 --> 02:07:46.680 until you're content. Please time for an insurance checkup free 2321 02:07:46.760 --> 02:07:50.800 no obligation comparison call Compass Insurance paying too much your 2322 02:07:50.840 --> 02:07:53.760 coverage at dozens of insurance companies find out now three 2323 02:07:53.840 --> 02:07:56.159 oh three, seven to seven to one help. You'll think 2324 02:07:56.159 --> 02:07:58.720 you're his only customer when you choose Frank durand the 2325 02:07:58.800 --> 02:08:01.439 real estate man dot com to list your home with 2326 02:08:01.560 --> 02:08:10.039 Remax Alliance three oh three nine two zero sixteen twenty two. 2327 02:08:11.520 --> 02:08:18.680 Hi Tom Martino, you're a troubleshooter. Welcome to the show. Okay, 2328 02:08:18.920 --> 02:08:22.840 let's keep going here. And wow, we're getting uh, we're 2329 02:08:22.840 --> 02:08:24.439 getting through the calls. But if you have any we 2330 02:08:24.479 --> 02:08:27.039 still have time for calls at three oh three seven 2331 02:08:27.119 --> 02:08:29.279 one three talk three oh three seven one three eight 2332 02:08:29.359 --> 02:08:35.399 two five five. So we've covered a lot of the 2333 02:08:37.920 --> 02:08:40.880 a lot of the situation when it comes to kitchens 2334 02:08:40.880 --> 02:08:44.439 and baths in the process and buy and Bill dot net. 2335 02:08:44.479 --> 02:08:46.239 You can go right there. You can go visit them 2336 02:08:46.239 --> 02:08:49.840 at five sixty South Lapan. They're not a high pressure place. 2337 02:08:49.920 --> 02:08:52.760 They're not a and I'm not gonna say hatsi, tatsi, 2338 02:08:52.840 --> 02:08:56.399 they're not well let me have another word. Come on, 2339 02:08:56.600 --> 02:08:59.880 help me sus. They're not pretentious. How about that one. 2340 02:09:00.680 --> 02:09:04.039 They're not tweety hoity toity. They're good people. Although they 2341 02:09:04.039 --> 02:09:09.119 have hoity toity stuff, they're not hoity toity people. So 2342 02:09:09.800 --> 02:09:12.279 I just think that it's a great way to go. 2343 02:09:12.800 --> 02:09:14.920 And I'll bet you you have people that come there 2344 02:09:14.960 --> 02:09:17.760 and browse and end up buying way more than they thought. 2345 02:09:18.199 --> 02:09:20.800 I mean, if you think about it, it's just really 2346 02:09:20.800 --> 02:09:22.039 an extraordinary place. 2347 02:09:22.520 --> 02:09:24.520 Yeah, Like I said, if people have done any pre 2348 02:09:24.640 --> 02:09:27.600 shopping and done their due diligence on researching pricing, when 2349 02:09:27.600 --> 02:09:30.520 they come into our shop, you know, they sometimes think, well, 2350 02:09:30.560 --> 02:09:32.399 all we can afford is cabinets right now, and we're 2351 02:09:32.399 --> 02:09:34.520 gonna do like for Micah countertops. And then they see 2352 02:09:34.520 --> 02:09:37.640 our pricing and they're like, we can do brand new cabinets, 2353 02:09:37.640 --> 02:09:40.159 we can do installation. We can also do granted with 2354 02:09:40.279 --> 02:09:42.800 installation and have money left over at the end. 2355 02:09:44.520 --> 02:09:49.199 Okay, So here's the bottom line. You go there for 2356 02:09:49.560 --> 02:09:52.760 counters and you go there for cabinets, and you go 2357 02:09:52.880 --> 02:09:55.680 there for some of the fixtures and some of the 2358 02:09:56.000 --> 02:09:58.880 faucets and all that, and then they'll tell you what 2359 02:09:58.920 --> 02:10:01.399 they can and can't do. They'll help you design it 2360 02:10:01.680 --> 02:10:04.960 and then fill in the blanks and that design I think. 2361 02:10:05.199 --> 02:10:07.479 I think that graph paper. Do you know what I 2362 02:10:07.520 --> 02:10:10.640 like about that paper, Courtney, is you don't have to 2363 02:10:10.640 --> 02:10:15.600 disappoint people because when they actually it's really shocking. When 2364 02:10:15.640 --> 02:10:18.000 you look at your piece of graph paper, you want 2365 02:10:18.000 --> 02:10:20.199 to do a million things. Then you realize, wait, a minute, 2366 02:10:20.239 --> 02:10:23.279 there's no room right because graph paper doesn't lie. What 2367 02:10:23.399 --> 02:10:26.319 is it one square for each foot, yes, or whatever. 2368 02:10:26.399 --> 02:10:28.600 The other thing I've noticed about the programs that like 2369 02:10:28.640 --> 02:10:32.000 Home Depot uses a program to help you design the kitchens, 2370 02:10:32.000 --> 02:10:34.079 and they'll say your walls one hundred and twenty two inches, 2371 02:10:34.640 --> 02:10:36.720 and you want your sink right here, and you want 2372 02:10:36.760 --> 02:10:39.600 your dishwasher right here. It puts in like ten to 2373 02:10:39.640 --> 02:10:42.479 three inch filler strips sometimes on a wall when you 2374 02:10:42.520 --> 02:10:45.279 could have a thirty inch cabinet somewhere instead of a 2375 02:10:45.279 --> 02:10:48.199 bunch of filler strips just because they wanted it to 2376 02:10:48.199 --> 02:10:51.359 be spaced properly. They really do waste a lot of space, 2377 02:10:51.439 --> 02:10:53.119 and you get more storage if you do it. 2378 02:10:53.119 --> 02:10:56.760 Right, for sure. And I think that what you get 2379 02:10:56.960 --> 02:11:01.000 is you get a lot, a lot of choice, a 2380 02:11:01.000 --> 02:11:04.279 lot of selection. And I think contractors they don't mind 2381 02:11:04.279 --> 02:11:11.760 going there, right, I mean they truly don't mind, because well, 2382 02:11:11.800 --> 02:11:13.680 I don't know. They might they want to mark it 2383 02:11:13.760 --> 02:11:16.399 up more. I don't know. Do contractors ever resist. 2384 02:11:16.720 --> 02:11:20.319 Sometimes contractors will not bring their customers in so they 2385 02:11:20.319 --> 02:11:22.560 can mark up our prices to their customers and still 2386 02:11:22.600 --> 02:11:25.279 save them money. But we publish our prices and We 2387 02:11:25.279 --> 02:11:27.600 have price lists, so if they ever bring their customer in, 2388 02:11:27.720 --> 02:11:29.600 or a customer ever knows where they bought them, they 2389 02:11:29.640 --> 02:11:31.880 can come in and see what the pricing is. So 2390 02:11:31.920 --> 02:11:33.039 it doesn't happen a lot. 2391 02:11:34.319 --> 02:11:38.920 And so most of the time they really want to 2392 02:11:38.960 --> 02:11:41.600 help you. I mean contractors really want to get the 2393 02:11:41.680 --> 02:11:43.239 job done right. 2394 02:11:43.319 --> 02:11:46.520 Yeah, absolutely they do, and they love coming in and 2395 02:11:46.520 --> 02:11:49.239 buying from us because we're no nonsense. Will help them 2396 02:11:49.319 --> 02:11:51.199 load their truck up, they get out of their fast 2397 02:11:51.560 --> 02:11:55.439 or turnaround times on cabinet colors is two weeks or less, 2398 02:11:55.920 --> 02:11:58.600 not eight to twelve to sixteen weeks like some of 2399 02:11:58.600 --> 02:11:59.119 the other people. 2400 02:11:59.680 --> 02:12:04.600 Yeah. Yeah, and uh, let's see three h three seven 2401 02:12:04.680 --> 02:12:07.079 one three talk seven one three eight two five. I 2402 02:12:07.239 --> 02:12:10.119 let me just see. We have people coming here to 2403 02:12:10.199 --> 02:12:16.079 the to the to the callers. Okay, so somebody asks 2404 02:12:16.079 --> 02:12:20.600 about recover your hair. They want to know do the 2405 02:12:20.680 --> 02:12:24.560 people actually do the work that you deal with here 2406 02:12:25.119 --> 02:12:28.960 or is he just a facilitator. He's a facilitator, but 2407 02:12:29.039 --> 02:12:31.840 he's a doctor and he knows the area very well, 2408 02:12:32.479 --> 02:12:37.399 and he's researched the clinic and he oversees everything. But no, 2409 02:12:37.600 --> 02:12:43.560 he doesn't go over there and perform the procedures. There 2410 02:12:43.560 --> 02:12:49.399 are people over there that do those procedures every single day, Okay, 2411 02:12:50.319 --> 02:12:53.399 and uh so that's really what you have to know. 2412 02:12:54.000 --> 02:12:57.800 And it's a good clinic, and the clinic does thousands 2413 02:12:57.800 --> 02:13:00.520 of procedures a year from people all over the world. 2414 02:13:00.840 --> 02:13:04.359 It's in Istanbul, Turkey. People have had you. You ought 2415 02:13:04.359 --> 02:13:06.079 to go on the website and you'll see a lot 2416 02:13:06.119 --> 02:13:12.640 of really cool reviews of their experience. Okay, And if 2417 02:13:12.680 --> 02:13:15.079 you want to go on that website, it's very easy. 2418 02:13:15.159 --> 02:13:22.600 Recover your hair dot com. Let's recover your hair dot com. 2419 02:13:22.760 --> 02:13:26.039 Go with a sure thing Denver's best roofer Excel Roofing 2420 02:13:26.159 --> 02:13:28.800 dot com. You don't pay a cent until you're content. 2421 02:13:32.159 --> 02:13:35.359 Time for an insurance checkup free, no obligation. In comparison, 2422 02:13:35.479 --> 02:13:39.000 call Compass Insurance paying too much your coverage at dozens 2423 02:13:39.039 --> 02:13:41.760 of insurance companies find out now three all three seven 2424 02:13:41.880 --> 02:13:44.680 seven to one help. You'll think you're his only customer 2425 02:13:44.720 --> 02:13:47.000 when you choose Frank durand the real estate Man dot 2426 02:13:47.000 --> 02:13:50.319 com to list your home with Remax Alliance three all 2427 02:13:50.359 --> 02:14:04.680 three nine two zero sixteen twenty two. Hi Tom Martino, 2428 02:14:06.359 --> 02:14:09.720 your troubleshooter three O three seven one three talk seven 2429 02:14:09.800 --> 02:14:12.920 one three eight two five five. All right, let's talk 2430 02:14:12.960 --> 02:14:17.239 to Maggie. Wake up, Maggie. I think I have something 2431 02:14:17.600 --> 02:14:22.079 to say to you. Go ahead, Hi. 2432 02:14:22.399 --> 02:14:28.600 So I bought the twenty twenty two Volkswagon Tiguan from 2433 02:14:28.800 --> 02:14:33.399 should I say the name of the dealership? Mx Ubuary seven? 2434 02:14:33.520 --> 02:14:36.119 Yeah, okay, where'd you buy it? 2435 02:14:36.920 --> 02:14:42.600 It was from Emic Volkswagon and okay, with warranty left 2436 02:14:42.600 --> 02:14:46.439 on it thirty five thousand miles okay over the week. 2437 02:14:47.000 --> 02:14:47.119 Now. 2438 02:14:47.199 --> 02:14:48.840 The reason I bought it is because I'm moving to 2439 02:14:48.880 --> 02:14:51.520 Maryland for my job. I was supposed to go yesterday 2440 02:14:51.720 --> 02:14:54.119 with my family and I didn't. 2441 02:14:53.880 --> 02:14:56.119 Want When did you buy it? When did you actually 2442 02:14:56.159 --> 02:14:56.520 buy it? 2443 02:14:56.760 --> 02:14:57.439 On February. 2444 02:14:58.079 --> 02:15:00.920 February seventeenth was the day I bought and I paid cash. 2445 02:15:01.000 --> 02:15:03.880 I got it okay, and. 2446 02:15:04.279 --> 02:15:08.680 Over the weekend I had an internal oil leak, which 2447 02:15:09.760 --> 02:15:12.640 now I brought it back to Emic yesterday. They know 2448 02:15:12.720 --> 02:15:15.880 the situation. They're telling me they're not exactly sure what's 2449 02:15:15.880 --> 02:15:17.720 wrong with it, but that's I don't believe that to 2450 02:15:17.760 --> 02:15:20.000 be true. But it could take up to two weeks 2451 02:15:20.039 --> 02:15:22.880 to finish. My family is now living in a hotel. 2452 02:15:23.520 --> 02:15:25.560 I have a moving truck that I can't move. 2453 02:15:26.319 --> 02:15:29.039 Yeah, but that's I know, I know this is a problem. 2454 02:15:29.279 --> 02:15:31.039 I want to I want to explain this to you 2455 02:15:31.079 --> 02:15:35.640 because you're reasonable, and and again I don't I understand 2456 02:15:35.720 --> 02:15:38.800 you're sure, but that has nothing to do with the 2457 02:15:38.840 --> 02:15:42.119 warranty or with them. In other words, the fact that 2458 02:15:42.159 --> 02:15:45.439 you're in a heart in a bad way doesn't mean 2459 02:15:45.479 --> 02:15:46.840 they have to work extra fast. 2460 02:15:47.159 --> 02:15:47.359 Now. 2461 02:15:47.399 --> 02:15:50.399 It would be nice if they did, but we but 2462 02:15:50.520 --> 02:15:53.359 we can't say to them, hey, listen, you better step on. 2463 02:15:53.560 --> 02:15:56.399 What I'd be more concerned about is that they try 2464 02:15:56.399 --> 02:15:59.479 to get out of it some way. 2465 02:15:59.720 --> 02:16:03.199 Right, So I have a question, Well, because I only 2466 02:16:03.239 --> 02:16:05.399 had the car for like such a short period of 2467 02:16:05.399 --> 02:16:08.199 time and it was certified, is there any way to 2468 02:16:08.239 --> 02:16:10.279 try and get them to undo this deal so I 2469 02:16:10.319 --> 02:16:11.279 can purchase. 2470 02:16:11.000 --> 02:16:16.800 A Yeah, you can. You can negotiate. Okay, you can 2471 02:16:16.840 --> 02:16:17.800 negotiate anything. 2472 02:16:18.000 --> 02:16:19.840 But I mean, I can't even get the sales manager 2473 02:16:19.840 --> 02:16:20.560 to call me back. 2474 02:16:21.159 --> 02:16:25.000 So, well, here's the deal they give me, here's the deal. Well, 2475 02:16:25.079 --> 02:16:27.560 let me let me explain a few things to you. 2476 02:16:27.560 --> 02:16:30.359 You don't have a special right, but we could ask 2477 02:16:30.399 --> 02:16:32.200 them to be nice and let you out of the deal. 2478 02:16:32.239 --> 02:16:35.319 But they won't because they once they latch onto a dime, 2479 02:16:35.360 --> 02:16:37.159 they're not going to let it go unless you pay 2480 02:16:37.159 --> 02:16:39.399 a penalty of some kind. Let me let me ask 2481 02:16:39.440 --> 02:16:43.239 you something. Are they making any noise or any kind 2482 02:16:43.280 --> 02:16:45.440 of indication that they're not going to fix it? 2483 02:16:47.000 --> 02:16:47.079 No? 2484 02:16:47.200 --> 02:16:49.040 I know that they I know that their intent is 2485 02:16:49.079 --> 02:16:50.319 to fix it. 2486 02:16:50.360 --> 02:16:52.639 Sounds like so, okay, let me ask you another question. 2487 02:16:53.719 --> 02:16:57.520 Let me ask you another question. It's under warranty, is 2488 02:16:57.559 --> 02:17:02.760 that right? Is it is a factory warranty? Yeah, she 2489 02:17:02.840 --> 02:17:07.559 said it's certified. Well, if it's a factory warranty, you 2490 02:17:07.639 --> 02:17:08.000 don't have. 2491 02:17:08.159 --> 02:17:10.799 A certified warranty on top of that. I have both. 2492 02:17:11.440 --> 02:17:14.440 But Maggie, you don't have to have the work done 2493 02:17:14.479 --> 02:17:17.200 here in Denver. You can move the car to where 2494 02:17:17.200 --> 02:17:17.639 you're going. 2495 02:17:19.319 --> 02:17:22.120 That's true. But how my problem is that we were 2496 02:17:22.120 --> 02:17:24.920 going to be driving the car to Maryland. That's why 2497 02:17:24.959 --> 02:17:25.440 I bought. 2498 02:17:25.280 --> 02:17:28.000 An How bad is how bad is it? How bad 2499 02:17:28.120 --> 02:17:28.639 is that leak? 2500 02:17:29.559 --> 02:17:31.760 They have to they have to tear the whole engine apart. 2501 02:17:33.719 --> 02:17:35.239 I hate to say it. It could be a lot 2502 02:17:35.280 --> 02:17:41.399 longer than two weeks. Yeah, it's going to be. Yeah, 2503 02:17:41.440 --> 02:17:45.440 but can you take the loaner? How do you know 2504 02:17:45.520 --> 02:17:45.840 it is. 2505 02:17:47.959 --> 02:17:49.799 Because when I said I need a loaner, they said, 2506 02:17:49.840 --> 02:17:51.159 not to Maryland. We can't do that. 2507 02:17:53.879 --> 02:18:05.319 Okay, man, I'll call Okay, so Dollar, I mean, excuse me, Chopper. 2508 02:18:05.520 --> 02:18:08.959 Why don't we see if they'll do something. I don't 2509 02:18:09.000 --> 02:18:11.680 know if they will. We will call though and ask them. 2510 02:18:11.799 --> 02:18:13.959 But I just need you to know going in, you 2511 02:18:14.000 --> 02:18:16.040 don't have any special rights. I know you said you 2512 02:18:16.159 --> 02:18:19.200 only had it a few days and it happened, and therefore, 2513 02:18:20.280 --> 02:18:22.719 you know you know what I'm saying. They should do something. 2514 02:18:22.760 --> 02:18:27.280 All the work was done on the vehicles at at Emic. 2515 02:18:27.479 --> 02:18:29.719 It was like they bought the previous owner, bought it 2516 02:18:29.760 --> 02:18:33.360 from them, had its service there. That's I believe why. 2517 02:18:33.280 --> 02:18:37.120 It No, that's good, So I understand, So we will talk. 2518 02:18:37.200 --> 02:18:41.440 We will talk to them. Okay, hold on, I'm Tom Martine. 2519 02:18:41.799 --> 02:18:44.040 Hey buy and Bill dot Net. Don't forget them. We're 2520 02:18:44.040 --> 02:18:46.120 out of time. Save all your problems for me.