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<v Speaker 1>Hey thirty eight if you have care C detalk station,

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<v Speaker 1>if you're having a decent Monday. Bryan Thomas always pleased

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<v Speaker 1>to see, especially in studio, Todd Sledge and the since

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<v Speaker 1>Antiva taking great care of our veterans each and every day.

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<v Speaker 1>They are appreciate all that the since ANAVA does for

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<v Speaker 1>my veteran friends and the listening audience. And you know me,

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<v Speaker 1>I love to help out veterans and veterans causes, and

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<v Speaker 1>I know Todd Sledge does too. Todd, welcome back to

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<v Speaker 1>the Morning Show. Thanks for making the trip in. Yeah,

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<v Speaker 1>it's great to see in person for a change instead

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<v Speaker 1>of over the phone. Now. Yeah, I am. I always

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<v Speaker 1>mention that because you know, it's so much easier to

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<v Speaker 1>have a conversation with somebody when you're staring at the

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<v Speaker 1>in the face. Yeah right, jeezus. WI. So what is

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<v Speaker 1>going on at the VA we need to talk about today? Well,

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<v Speaker 1>there's a lot going on, Brian, you know a lot

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<v Speaker 1>of different things. Today. I wanted to focus on all

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<v Speaker 1>the different tracking and communication mechanisms that veterans should be

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<v Speaker 1>plugged into to see all the information that we have

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<v Speaker 1>going on, and how they can see what's happening with

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<v Speaker 1>with their VA healthcare system. But before we do that,

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<v Speaker 1>a I have something I like to do per with you.

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<v Speaker 1>I have a challenge coin. Oh yeah, from the VA,

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<v Speaker 1>and I just wanted to recognize on behalf of all

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<v Speaker 1>of our veterans and all of our folks there that

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<v Speaker 1>you're outstanding dedication and service and recognition my friends. So

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<v Speaker 1>my brother, thank you very much for that. Absolutely couldn't

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<v Speaker 1>do it without you. Oh this is a true, true

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<v Speaker 1>honor I have over the years, you know, because you

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<v Speaker 1>know me, I love helping out veterans of veterans causes,

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<v Speaker 1>so I have accumulated quite a few of these over there.

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<v Speaker 1>I knew you didn't need an explanation on one. No, no, no,

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<v Speaker 1>I tell you how to shake your hand and grab

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<v Speaker 1>a hold of it. So the only problem is is

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<v Speaker 1>the challenge component of it by a couple of beers

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<v Speaker 1>over the years, you know what I mean. Anyhow, thank you.

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<v Speaker 1>I've cherished this absolutely, thank you for what you do.

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<v Speaker 1>I mean, the relationship we've had all these years and

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<v Speaker 1>with your listeners, it's been fantastic. Well it's the least

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<v Speaker 1>I can do. Again, I always like to point it

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<v Speaker 1>I never enlisted and I have so much respect for

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<v Speaker 1>the men and women who actually went and went down

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<v Speaker 1>that road not knowing what their future head in store

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<v Speaker 1>for them. That's a that's just an amazing accomplish, an

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<v Speaker 1>amazing thing to do. And you guys are all wonderful people,

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<v Speaker 1>So thank you very much for a little so much pleasure.

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<v Speaker 1>And I, uh, just something you point out all the time.

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<v Speaker 1>I want to make sure I get it in now

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<v Speaker 1>before we move on to the topics that we have

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<v Speaker 1>to talk about today. If you get care from the VA,

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<v Speaker 1>and I'm pretty confident you're going to get really good care.

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<v Speaker 1>But someone had complained to me a couple of weeks

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<v Speaker 1>ago about something and I said to him, I go,

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<v Speaker 1>did you say something to the folks that have since

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<v Speaker 1>any VA about it? Did you put you know, I

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<v Speaker 1>don't know if there's a form to fill out, but

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<v Speaker 1>I said, they're really good at, you know, addressing concerns

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<v Speaker 1>because they want to make the process as smooth and

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<v Speaker 1>painless and as effective as efficient as possible. So don't

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<v Speaker 1>you know, speak your mind. You don't have to be

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<v Speaker 1>a jerk about it, but be sure and go ahead

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<v Speaker 1>and let them know about your concerns. Yeah. Absolutely, I

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<v Speaker 1>say it all the time. We have a we have

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<v Speaker 1>a full service patient advocate office, you know, I call

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<v Speaker 1>it our concierge office. Yeah, if you've got to complain,

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<v Speaker 1>you got concern, or you just don't understand something, something

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<v Speaker 1>doesn't make sense, these advocates are there to be your

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<v Speaker 1>your personal liaison between that department or that service to

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<v Speaker 1>help resolve the problem. It goes directly to that administrator

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<v Speaker 1>who then works with that staff. And I kind of

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<v Speaker 1>take something from what my grandfather told me many many

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<v Speaker 1>years ago. He said, Todd, if you have a problem,

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<v Speaker 1>it's like having a rock in your shoe. If you

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<v Speaker 1>don't take the rock out of the shoe and keep

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<v Speaker 1>walking on it, you can't say anything because it's your

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<v Speaker 1>fault for not taking the rock out of the shoe

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<v Speaker 1>exact exactly. And to the extent you have a problem

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<v Speaker 1>or a complaint, it's possible that one of your fellow

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<v Speaker 1>veterans does too, and they haven't set anything. So bring

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<v Speaker 1>it to their intention and don't don't hesitate to do so. So.

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<v Speaker 1>In terms of tracking, you know, there's a lot of

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<v Speaker 1>online stuff. There's a lot of apps out in the world.

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<v Speaker 1>I suppose one of the larger challenges is you've got

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<v Speaker 1>a lot of senior veterans and quite often they are

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<v Speaker 1>and this is no insult to them. They're technologically challenged

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<v Speaker 1>and they need a little bit of help, you know,

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<v Speaker 1>navigating how the house and the whys and the whereforce. Yeah,

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<v Speaker 1>so what we you know, we use a lot of

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<v Speaker 1>different things like everybody else. Our Facebook page is very robust,

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<v Speaker 1>and I really encourage people to be plugged into that

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<v Speaker 1>or to make sure that caregiver or that spouse or

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<v Speaker 1>someone who's helping you know, grandpa or grandma or aunt

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<v Speaker 1>uncle follow what's going on because we use that a

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<v Speaker 1>lot as not national information on what we have going

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<v Speaker 1>on locally. There's also something on our website called gov

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<v Speaker 1>Delivery where you actually can subscribe to receive information we

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<v Speaker 1>pushed directly out, okay from that medical newsletter thing. Yeah,

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<v Speaker 1>it's like a kind of like an online newsletter like

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<v Speaker 1>email mechanism that lets you know, like, hey, here's this announcement,

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<v Speaker 1>whether it's about the parking issues that you know keep

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<v Speaker 1>going on at the hospital, or medication recalls, different changes

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<v Speaker 1>with clinics. There is the variety of things. So you know,

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<v Speaker 1>we have, like everybody else, our websites are our Facebook

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<v Speaker 1>pages in this Gov delivery and these are all three

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<v Speaker 1>things you definitely want to be tracked into and some

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<v Speaker 1>other things we'll talk about in a few minutes. Yo, okay.

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<v Speaker 1>And you know, in addition to the assistance you can

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<v Speaker 1>get directly at this insane VA, I got to put

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<v Speaker 1>a shout out to all the Veteran Services commissions out

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<v Speaker 1>there absolutely as they can help you navigate this process. Yeah. Really, well,

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<v Speaker 1>I know Claimont County Veterans Services comes on all the

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<v Speaker 1>time and we're happy to help you hook up to

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<v Speaker 1>the app. We're happy to help you get your VA

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<v Speaker 1>benefits and everything. So yep, same way, same way, great, great,

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<v Speaker 1>multiple multiple ways of doing that. And the website again,

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<v Speaker 1>Cincinnati dot VA dot gov, our Facebook page of Cincinnati, VA.

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<v Speaker 1>And get a chance to talk with you here in

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<v Speaker 1>a few minutes about our podcast that we got going on. Podcast. Yeah, well,

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<v Speaker 1>let's just dive on into that right now. You're the

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<v Speaker 1>one that brought it up. You're doing a podcast. Yeah,

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<v Speaker 1>we started a podcast about two months ago and thanks

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<v Speaker 1>to my colleague Chris Klug who's on with me, he

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<v Speaker 1>came up. He said his wife had a big influence

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<v Speaker 1>on the name. But the podcast is called Beyond the

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<v Speaker 1>Boots and I love that name. Oh that's great. I

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<v Speaker 1>love the name. Yeah. It's on Spotify, it's on Apple,

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<v Speaker 1>Go check it out. It's about a nineteen twenty minute

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<v Speaker 1>podcast where we talk very candidly about the VA healthcare benefits.

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<v Speaker 1>The veterans can get why they should use VA. We've

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<v Speaker 1>had some veterans on there. Is want to talk about

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<v Speaker 1>their their stories and journeys, and so that's a great

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<v Speaker 1>mechanis will be plugged in to any time. Well, and

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<v Speaker 1>signing up for your VA benefits is critically important because

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<v Speaker 1>it is healthcare. You know, you can have your own

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<v Speaker 1>medical insurance or your employer, but this, you know, these

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<v Speaker 1>are benefits, as I always like to point out, that

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<v Speaker 1>you earned as a consequence of your service. And you

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<v Speaker 1>know what you want it. You want to get hearing aids,

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<v Speaker 1>you need glasses. There's a lot of things that you'll

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<v Speaker 1>provide that insurance companies just aren't going to have a

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<v Speaker 1>part of. Yeah, exactly, you know, hearing aids, eyeglasses, mental

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<v Speaker 1>health care, prosthetics, there's some of those big, those big

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<v Speaker 1>elements that do cost a private in the private sector,

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<v Speaker 1>a lot of bit of money to do. Yeah, and uh,

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<v Speaker 1>you know I run across veterans all the time who

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<v Speaker 1>are spending thousands and thousands of dollars on these hearing aids,

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<v Speaker 1>and we can give you the same ones, you know,

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<v Speaker 1>for free. Uh and uh you know, come and get them.

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<v Speaker 1>I mean, it's just amazing to me. All right, say

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<v Speaker 1>forty five will bring consul Edge back to talking about

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<v Speaker 1>some other elements of the Cincinna via health care system

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<v Speaker 1>and how they benefit you. Don't go away, be right

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<v Speaker 1>back fifty five KRC. Get ready for spring and have

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<v Speaker 1>your room forty eight fifty five care see de Talks DA.

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<v Speaker 1>A happy Monday to you, Todd Sledge since AVA in studio.

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<v Speaker 1>God bless you, Todd Sledge. I truly truly appreciate the

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<v Speaker 1>gesture getting that challenge coin from this since a VA

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<v Speaker 1>that means a world to me. And uh and one

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<v Speaker 1>more time, because you you mentioned the podcast. You mentioned

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<v Speaker 1>the name of the podcast, but off air you said,

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<v Speaker 1>I mean it took off right away. You got great numbers.

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<v Speaker 1>There's a lot of veterans you're listening to it. So

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<v Speaker 1>I just wanted to emphasize that because if the veteran's

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<v Speaker 1>out there. I didn't even know there's a podcast. We'll

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<v Speaker 1>apparently join in the fun, right, Yeah, exactly. It's marketed

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<v Speaker 1>and stated on our Facebook page as well as our

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<v Speaker 1>website called Beyond the Boots. You can find it if

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<v Speaker 1>you know, if you're on Spotify, Apple, different YouTube as well.

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<v Speaker 1>And it just took off on as soon as we

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<v Speaker 1>started doing it, and a lot of good feedback from veterans.

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<v Speaker 1>They like the shortness, the candidness of it. And I'm

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<v Speaker 1>very fortunate to have my colleague Chris from my office

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<v Speaker 1>who is a veteran combat veteran as well, pride of

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<v Speaker 1>a perspective that you know that I can't from from

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<v Speaker 1>non military service, but from the VA side. It's a

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<v Speaker 1>good combination. That's great. I'm glad you're doing that now.

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<v Speaker 1>I understand you. Also the since AVA hosts virtual town

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<v Speaker 1>hall meetings, how often is this done? And we kind

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<v Speaker 1>of topics you talk about. Yeah, So what we do

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<v Speaker 1>is we the virtual platform allows us that we have

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<v Speaker 1>to call out to target it veterans, and the amount

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<v Speaker 1>that we're able to do that is about we can

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<v Speaker 1>reach twenty thousand veterans through this telecommunication approach. That we have.

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<v Speaker 1>So we might, for example, and we do it quarterly,

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<v Speaker 1>so it's every three months. We might target a population

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<v Speaker 1>that says, okay, who's been newly enrolled within the last

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<v Speaker 1>three years to the Cincinnati VA and we can specifically

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<v Speaker 1>reach out to that group. They get a robo call

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<v Speaker 1>that tells them that this this town hall is going

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<v Speaker 1>to happen the day before. Then they get another call

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<v Speaker 1>about two minutes before the actual town hall happens. Then

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<v Speaker 1>they're brought on into you know, like a teleconferencing system

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<v Speaker 1>where my boss, the director, other subject matter experts are

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<v Speaker 1>their Plus, there are screeners on the back that allows

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<v Speaker 1>veterans to ask questions that we can scroll and go

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<v Speaker 1>through and see, you know, if there's a general question

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<v Speaker 1>we can take live to the entire group. We do that,

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<v Speaker 1>but we don't take personal health information. And we average

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<v Speaker 1>out of that twenty thousand, we average over about three

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<v Speaker 1>thousand that stay on for that twenty five minute town hall.

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<v Speaker 1>Oh that's great. He's been an amazing reach and good feedback.

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<v Speaker 1>And those that have questions that we don't get to

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<v Speaker 1>our Patient Advocate office, who I mentioned earlier, they follow

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<v Speaker 1>up with these folks. If it's about I couldn't get

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<v Speaker 1>a dermatology appointment, or I'm lost about what happens with this,

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<v Speaker 1>or my claim I'm having trouble getting a response on

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<v Speaker 1>my claim. We follow up with those approaches and make

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<v Speaker 1>sure everybody gets an answer back. Oh, that's wonderful. I'm

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<v Speaker 1>glad to hear that's been so successful as well. Now

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<v Speaker 1>you mentioned that one of the great things you do

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<v Speaker 1>provide in because veterans are sort of cut from a

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<v Speaker 1>different chunk of fabric as the rest of the society

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<v Speaker 1>that did not serve in terms of mental health benefits.

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<v Speaker 1>I know, most insurance plans, at least as I've come

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<v Speaker 1>to understand, have very limited like you get ten yep,

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<v Speaker 1>and that's it. Is there any limitation on mental health

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<v Speaker 1>services at the VA for the veterans, Yeah, there is not.

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<v Speaker 1>Excuse me, there is not any limitation on the mental

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<v Speaker 1>health services. I mean, whether it's a bounce back and

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<v Speaker 1>forth between residential, impatient outpatient one on one medications groups,

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<v Speaker 1>whatever you might need. There's no cap on. You know, Hey,

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<v Speaker 1>you've gone through this program twice and you can't do

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<v Speaker 1>it any further. Sometimes, you know, given the challenges with

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<v Speaker 1>what our veterans deal with They may need to go

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<v Speaker 1>through some of our processes multiple times and that's okay,

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<v Speaker 1>and it's no detriment or negativity to them. This what

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<v Speaker 1>have we got to do to get you where you

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<v Speaker 1>need to get to exactly? You know, at least you're

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<v Speaker 1>not doing Freudian therapy that takes like ten years on

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<v Speaker 1>the couch and talking about your childhood and right, yeah,

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<v Speaker 1>absolutely absolutely. Now is there any telehealth through that since Ava, Yeah,

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<v Speaker 1>there is. We do all kinds of telehealth. We do

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<v Speaker 1>telehealth mental health as well. Oh that's great. Yeah, mental health, dermatology,

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<v Speaker 1>nutrition and food service, weight loss man which meant whole health.

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<v Speaker 1>So the veterans have a whole gamut of well, especially

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<v Speaker 1>a lot of our younger veterans love it where they're like,

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<v Speaker 1>you know, hey, I can go out to my car

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<v Speaker 1>or a private area at lunch or on a break

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<v Speaker 1>and I can see my therapist or I can see

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<v Speaker 1>my doc, or I can see who I need to

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<v Speaker 1>to get that exposer, so you don't have to come

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<v Speaker 1>to the VA and do that. We have a lot

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<v Speaker 1>of veterans that like to Brian. They like to come

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<v Speaker 1>down there and they like to get the hospitality that

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<v Speaker 1>goes on in the camaraderie. But we do offer a

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<v Speaker 1>lot of telehealth. Yeah, camaraderie is a critical thing for

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<v Speaker 1>the veterans especially, I think, as I've come to learn

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<v Speaker 1>from from some some other organizations Patriots Landing for example,

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<v Speaker 1>in northern Kentucky. Those guys, you know, need each other

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<v Speaker 1>and they really benefit from being together. Absolutely, so I

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<v Speaker 1>understand that component well. But I also understand the ease

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<v Speaker 1>and convenience of telehealth and the idea that you can

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<v Speaker 1>just sort of leave the room and sit in your

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<v Speaker 1>car with a zoom screen and you know, talk with

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<v Speaker 1>your therapist. You mentioned dermatology telehealth, like you just show

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<v Speaker 1>a picture of your pretty much arm with the with

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<v Speaker 1>the whatever is going on there? Can you tell me

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<v Speaker 1>what this is? Doc? Yeah, pretty much. You know some

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<v Speaker 1>things that they can do, you know, through a screen

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<v Speaker 1>without having to do some type of physical exam that

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<v Speaker 1>you know usually that's usually a follow up. You know,

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<v Speaker 1>somebody came in and saw a specialist and you know,

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<v Speaker 1>it's follow up to how things are going. So that way,

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<v Speaker 1>you know, time and convenience of that person that veterans

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<v Speaker 1>time to be able to get seen in a timely

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<v Speaker 1>manner really does help with telehealth, all right, So it's

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<v Speaker 1>easy to get your VA benefits d D two fourteen

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<v Speaker 1>discharge papers. Yeah, well, it's it's helpful, you know. That

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<v Speaker 1>validates everything. It's not a necessity because we do have

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<v Speaker 1>systems in place where we can check, you know, as

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<v Speaker 1>the different records and different things that go on and

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<v Speaker 1>validate stuff the way things are integrated. But it is

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<v Speaker 1>helpful to have. It makes the eligibility process go go quick.

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<v Speaker 1>And as as you helped me many times as well

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<v Speaker 1>as I do. It's it's an easy call. Five one, three,

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<v Speaker 1>four seven, five, six, four nine nine is that eligibility number,

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<v Speaker 1>and our eligibility specialists are there to walk you through

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<v Speaker 1>the process, help you understand what we need to do.

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<v Speaker 1>I've went three four seven, five, six, four nine nine.

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<v Speaker 1>You got the benefits, take a hold of them and

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<v Speaker 1>enjoy all the wonderful services the Cincinnati VA is offering.

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<v Speaker 1>And it just keeps getting better. It's awesome. You and

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<v Speaker 1>I have been talking for years and you have You

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<v Speaker 1>have accomplished so many goals and you have made things

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<v Speaker 1>so much better for the American veteran over the years.

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<v Speaker 1>You're always in a process of trying to make things

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<v Speaker 1>better and I truly appreciate it on behalf of my

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<v Speaker 1>veteran listeners. Well, thank you buy it. We couldn't do

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<v Speaker 1>it without you. It's a good partnership. It's just wonderful

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<v Speaker 1>being a position to be able to do this and

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<v Speaker 1>have this conversation. Todd s Ledge, God bless you and

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<v Speaker 1>thanks again for the challenge. Coin Man, I certainly will

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<v Speaker 1>cherish it. Scott Wortman from The Enquivers On earlier seven

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<v Speaker 1>oh five, he took over for Sharon Coolidge, talked about

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<v Speaker 1>what he's going to be reporting on and some of

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<v Speaker 1>the more significant topics that are going on right here

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<v Speaker 1>in the city Sincinnati. Christopher Smithman with a smith event

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<v Speaker 1>Monday Monday with Brian James, and of course this conversation

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<v Speaker 1>all on the podcast page fifty five cares dot com.

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<v Speaker 1>Thank you Sean McMahon for covering four. Joe Strecker, I'll

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<v Speaker 1>see you tomorrow, folks. Tune in tomorrow the Bright Bart

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<v Speaker 1>Inside Scoop, the Daniel Davis Deep Dive, among other things.

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<v Speaker 1>Got some great guests lined up, so that'll be tomorrow, folks.

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<v Speaker 1>I hope you have a wonderful day. Stick around because

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<v Speaker 1>Glenn Back is coming right up