WEBVTT 1 00:00:05.360 --> 00:00:05.879 Ripped of. 2 00:00:07.639 --> 00:00:10.679 News, so you don't have. 3 00:00:12.919 --> 00:00:13.679 Come running. 4 00:00:13.880 --> 00:00:19.359 Just as fast as we can, Shooter's gonna help come, man. 5 00:00:20.079 --> 00:00:25.920 This is the Troubleshooter Show now, Tom Martinelcome, Welcome to the. 6 00:00:25.800 --> 00:00:28.879 Only show of it's kinder. Here to solve problems, answer questions, 7 00:00:29.160 --> 00:00:31.399 take complaints. Our goal in life, as you know, is 8 00:00:31.480 --> 00:00:33.799 to make your life just a little bit better. We 9 00:00:33.920 --> 00:00:37.039 got some great updates coming throughout the day to day 10 00:00:37.079 --> 00:00:39.079 people that we help to the tune of over three 11 00:00:39.240 --> 00:00:44.719 hundred million dollars cash, merchandise exchanges refunds, all due to 12 00:00:44.759 --> 00:00:49.280 this show over forty five years in the Denver metro area. 13 00:00:49.719 --> 00:00:53.759 Tom Martine's been doing this longer than anybody else in 14 00:00:53.920 --> 00:00:59.960 the entire nation on radio. Nobody else's longest running show 15 00:01:00.280 --> 00:01:03.039 in the country with the same host, and we are 16 00:01:03.240 --> 00:01:06.120 very proud of that. Now here's the bottom line. You 17 00:01:06.200 --> 00:01:09.480 need help. Three zero three seven one three a two 18 00:01:09.519 --> 00:01:12.359 five five three oh three Martino. That number of works, 19 00:01:12.400 --> 00:01:15.280 of course, on or off the air. I believe we're 20 00:01:15.280 --> 00:01:17.760 getting our YouTube feed up. We're working on that as 21 00:01:17.799 --> 00:01:20.400 we speak. But three O three seven one three a 22 00:01:20.480 --> 00:01:24.599 two five five. My guest today Henry Brents. He's with 23 00:01:24.760 --> 00:01:28.040 of course excel roofing Henry. How are you doing today, man. 24 00:01:28.040 --> 00:01:29.319 Great Mark, thanks for having me. 25 00:01:29.439 --> 00:01:31.200 You got it. You got a lot cooking this time 26 00:01:31.239 --> 00:01:33.280 of a year. Or no, I mean the roofing business. 27 00:01:33.519 --> 00:01:37.159 What do you guys do in the roofing business in December? 28 00:01:37.439 --> 00:01:39.439 I mean there's not much to do, right Or do 29 00:01:39.519 --> 00:01:42.040 you have roofs that collapse from the heavy snow we 30 00:01:42.120 --> 00:01:42.920 had in November? 31 00:01:43.280 --> 00:01:45.200 You know, we don't see a lot of collapse roofs, 32 00:01:45.200 --> 00:01:47.040 but we do see a lot of leaks, and so 33 00:01:47.120 --> 00:01:48.599 we always want to make sure that if we have 34 00:01:48.680 --> 00:01:51.079 done any roofs, we make sure that everything's taken care of. 35 00:01:51.359 --> 00:01:53.200 And then also a lot of people will call into 36 00:01:53.280 --> 00:01:55.959 us and say, hey, my loot, my roof is leaking 37 00:01:56.000 --> 00:01:58.640 due to the ice dam or just ponding water. 38 00:01:59.120 --> 00:02:00.920 And what do you generally do to fix thos? Do 39 00:02:00.959 --> 00:02:03.000 you got to remove the shingles and work your way 40 00:02:03.040 --> 00:02:05.400 down to the last layer or do you just what 41 00:02:05.480 --> 00:02:07.959 do you do? It's different every time. Yeah, it's really. 42 00:02:07.760 --> 00:02:09.840 Different every time, depending on where the leak is. 43 00:02:09.919 --> 00:02:12.000 If the leak is on the face shingles, then we 44 00:02:12.039 --> 00:02:13.759 would need to rip it down to the deck and 45 00:02:13.879 --> 00:02:16.759 start doing surgery. But if it's around like a flashing 46 00:02:16.840 --> 00:02:18.759 or something like that, we can usually go and do 47 00:02:18.840 --> 00:02:20.400 some minor up down pretty quickly. 48 00:02:20.439 --> 00:02:22.439 In that worst scenario, you can at least stop the 49 00:02:22.479 --> 00:02:24.439 leak and by putting a tarpaup or something. 50 00:02:24.680 --> 00:02:24.960 Yeah. 51 00:02:25.000 --> 00:02:27.360 Absolutely, And that's what we recommend to customers. If you 52 00:02:27.360 --> 00:02:29.479 guys are having a leak at your house, put a 53 00:02:29.520 --> 00:02:32.000 tarp over it if possible, and then also create a 54 00:02:32.120 --> 00:02:35.039 drain inside a bucket in the house to try to 55 00:02:35.080 --> 00:02:37.479 mitigate as much interior damage as possible. 56 00:02:37.639 --> 00:02:40.039 All Right, if you have any roof questions or any 57 00:02:40.120 --> 00:02:42.400 questions for Henry, he's going to be joining in the 58 00:02:42.439 --> 00:02:45.479 whole show. I wanted to start off talking about something 59 00:02:45.520 --> 00:02:49.680 that I heard from all people the New York mayor. Yeah, 60 00:02:49.960 --> 00:02:55.080 New York City mayor pipeline of criminality. I love that phrase. 61 00:02:55.319 --> 00:02:58.319 And that's coming from a liberal. That mayor is more 62 00:02:58.400 --> 00:03:02.599 liberal than most, and he said this about the migrant crisis. 63 00:03:02.960 --> 00:03:07.120 What they are starting is criminals. They're creating criminals in 64 00:03:07.199 --> 00:03:10.199 a pipeline of them. These people come into the country. 65 00:03:10.240 --> 00:03:13.280 Do you realize migrants can't legally work in the US 66 00:03:13.759 --> 00:03:18.080 when they first arrive and under current federal law, they 67 00:03:18.120 --> 00:03:21.759 have to wait over one hundred and fifty days from 68 00:03:21.840 --> 00:03:25.520 their asylum application in order just to apply for a 69 00:03:25.560 --> 00:03:29.280 work permit. So by being this liberal city we are 70 00:03:29.319 --> 00:03:33.680 and inviting all these people and then we act surprised. 71 00:03:34.039 --> 00:03:38.639 This part's crazy. We act surprised when the gangs come in. 72 00:03:39.280 --> 00:03:41.639 They can't get jobs anywhere. What are they supposed to do? 73 00:03:41.680 --> 00:03:45.400 They're gonna steal, They're gonna become criminals. They can't do 74 00:03:45.439 --> 00:03:48.759 anything else. They can't work. And that's thanks to you know, 75 00:03:49.000 --> 00:03:51.960 mayor Mike Johnston. And I believe he was the one 76 00:03:52.000 --> 00:03:54.680 that said he will get all the people in Denver 77 00:03:54.759 --> 00:03:57.280 and we'll stand up at the border the Ice. What 78 00:03:57.400 --> 00:04:00.719 are your nuts? We got people in Aurora. Yeah, I'm 79 00:04:00.719 --> 00:04:04.759 gonna say it again, we've got criminal gangs in Aurora 80 00:04:04.919 --> 00:04:08.960 that are torturing people. For God's sake. What kind of 81 00:04:09.159 --> 00:04:13.000 mayor said something like that instead of going after the criminals, 82 00:04:13.400 --> 00:04:15.719 this guy saying, oh, we're not gonna let ice in. 83 00:04:15.919 --> 00:04:19.600 You're a nutjob, Mike. You're a nutjob, buddy. I don't 84 00:04:19.600 --> 00:04:23.480 even understand where you're coming from. Then that rhino, Mike 85 00:04:23.560 --> 00:04:27.879 Kaufman is about as liberal as they get. What's his problem. 86 00:04:28.199 --> 00:04:30.480 I remember it to Trump rally the night of it. 87 00:04:30.519 --> 00:04:35.759 Because Trump talked about the Venezuelan gang. What does he say, Oh, no, 88 00:04:35.839 --> 00:04:39.319 there's nothing going on in those apartments. He denied it. 89 00:04:39.639 --> 00:04:42.000 And I used to be a build an apartment building 90 00:04:42.040 --> 00:04:43.560 in Aurora. I would be a paully. 91 00:04:44.000 --> 00:04:46.240 It was crazy. He came out and saying, oh, they're 92 00:04:46.279 --> 00:04:49.839 talking about one or two people. They're overblowing it. Don't 93 00:04:49.879 --> 00:04:52.800 believe you're lying eyes. When they showed video all over 94 00:04:52.839 --> 00:04:57.360 the country of people with machine guns basically walking around 95 00:04:57.439 --> 00:05:01.040 or assault rifles walking around this apartment a complex giving 96 00:05:01.079 --> 00:05:02.279 people to shake down. 97 00:05:02.879 --> 00:05:05.480 Up and pulling their fingernails. 98 00:05:04.759 --> 00:05:08.319 Off of that's unbelievable bo when I read that. When 99 00:05:08.360 --> 00:05:11.279 I read that the other day, they stabbed somebody, then 100 00:05:11.319 --> 00:05:16.079 they pulled people's fingernails off, torture in them. It's absolutely 101 00:05:16.199 --> 00:05:21.439 pathetic what this state has become under Polis. And I'm 102 00:05:21.480 --> 00:05:24.639 sorry to bitch every morning about it, but I'm about 103 00:05:24.680 --> 00:05:27.600 sick and tired of it. I love Colorado and I 104 00:05:27.639 --> 00:05:29.920 wanted to see it do better. And if you threw 105 00:05:30.040 --> 00:05:33.319 Denver and Aurora out of the situation, the damn state's 106 00:05:33.319 --> 00:05:37.639 pretty cool. Douglas County rocks. You get out into Weld County, 107 00:05:37.639 --> 00:05:40.360 you know what, there might be some, you know, some 108 00:05:40.480 --> 00:05:44.680 pretty shisty businesses down there, but you know, in general 109 00:05:44.720 --> 00:05:47.560 the people are good. But I digress. The other thing 110 00:05:47.600 --> 00:05:49.399 I got to throw in that I promise I'll get 111 00:05:49.399 --> 00:05:52.399 to the phones. This show's about helping you. But if 112 00:05:52.439 --> 00:05:57.480 I don't vent, I build up too much animosity. Maybe 113 00:05:57.480 --> 00:06:00.720 that's a good word. Three three seven one three five 114 00:06:00.839 --> 00:06:05.519 five Georgia Court of Appeals disqualified Fulton County District Attorney 115 00:06:06.040 --> 00:06:08.439 Fanny Willis. She's the one that was banging, Yeah, I 116 00:06:08.519 --> 00:06:11.560 said it, banging the guy she was paying left and 117 00:06:11.639 --> 00:06:15.120 right to go after Trump. Another one of those. Another 118 00:06:15.199 --> 00:06:18.120 one of those, and it's thrown out once again. Another 119 00:06:18.160 --> 00:06:22.040 election interference case. Finally got to the Supreme Court, or 120 00:06:22.079 --> 00:06:25.040 not the Supreme Court, but got to a district got 121 00:06:25.040 --> 00:06:28.519 to the district Court of Appeals there and they tossed it. 122 00:06:28.519 --> 00:06:31.120 It'll probably go to the state Supreme Court if she 123 00:06:31.240 --> 00:06:33.879 wants to fight it. But you know that's it. It's 124 00:06:33.920 --> 00:06:36.560 not literally tossed. But the bottom line is she can't 125 00:06:36.560 --> 00:06:41.000 do anything. And you know, it's a travesty what people 126 00:06:41.000 --> 00:06:43.319 have done. And I think when Trump gets in office, 127 00:06:43.439 --> 00:06:46.480 We're gonna find out a lot more and I mean 128 00:06:46.560 --> 00:06:48.439 a lot more of what was going on in the 129 00:06:48.480 --> 00:06:50.560 last four years. And I hate to say it. I 130 00:06:50.600 --> 00:06:52.839 think it's worse than we ever thought. I think it 131 00:06:52.959 --> 00:06:56.040 is so bad. We're just gonna have no idea when 132 00:06:56.120 --> 00:06:59.079 we hear the truth, and it's just gonna be that way. 133 00:06:59.319 --> 00:07:02.120 Now we've got this update, Explain this one to me. 134 00:07:02.199 --> 00:07:04.680 I've got Gary on. Hey, Gary, you called in. You 135 00:07:04.680 --> 00:07:08.800 had a problem with one Source heating. Is that correct? 136 00:07:09.920 --> 00:07:14.360 Yes, it's one It's actually called one Source Home Service. 137 00:07:14.360 --> 00:07:17.000 One Source Home Service. What was the problem? Recap it 138 00:07:17.000 --> 00:07:17.920 real quick for us? 139 00:07:17.920 --> 00:07:20.000 Well, they told me. They told me a motor that 140 00:07:20.079 --> 00:07:21.439 didn't need to be done. 141 00:07:21.399 --> 00:07:25.920 For your furnace, so a blower motor the boat for 142 00:07:26.000 --> 00:07:26.519 the furnace. 143 00:07:26.639 --> 00:07:31.600 Actually the it's a Goodman furnace eight and they installed 144 00:07:31.759 --> 00:07:36.680 an inducer blower and the cost of the job, including 145 00:07:36.680 --> 00:07:38.000 the motor, was thirty two. 146 00:07:39.360 --> 00:07:43.759 Now the crux of this, it's a very I thought 147 00:07:43.759 --> 00:07:46.959 it was really high price. But the problem. 148 00:07:46.560 --> 00:07:50.439 Is is that Gary did not need the inducer blower. 149 00:07:50.759 --> 00:07:52.519 What do you mean he didn't need it? What was 150 00:07:52.560 --> 00:07:54.600 actually how do we know we didn't need it. 151 00:07:54.720 --> 00:07:59.639 Because Gary was able to get the old part back. 152 00:08:00.279 --> 00:08:02.959 He went to an authorized motor shop, which I've dealt 153 00:08:03.000 --> 00:08:05.759 with over the years. They tested, They did a CFM 154 00:08:05.800 --> 00:08:09.199 and AMP test on the motor and there was absolutely 155 00:08:09.240 --> 00:08:10.079 nothing wrong. 156 00:08:10.199 --> 00:08:12.600 Well, hold on, I'm a little lost here, Gary. When 157 00:08:12.639 --> 00:08:15.079 you first called up, what was the problem? Why did 158 00:08:15.160 --> 00:08:16.160 you call these people? 159 00:08:18.360 --> 00:08:20.120 Why did they call the one source? 160 00:08:20.319 --> 00:08:21.920 Yeah, why did you call him? To begin with? 161 00:08:22.040 --> 00:08:26.040 It stopped working? Okay, and it turned out to be 162 00:08:26.319 --> 00:08:28.160 It turned out to be a little It was a 163 00:08:28.199 --> 00:08:29.079 pressure part. 164 00:08:29.439 --> 00:08:32.240 So so let me understand this though. So they came out, 165 00:08:32.639 --> 00:08:35.519 they said it was the motor. They charged him for 166 00:08:35.600 --> 00:08:38.159 the motor. Then it still didn't work. Then they went 167 00:08:38.200 --> 00:08:40.600 back to him on the same visit and sold them 168 00:08:40.600 --> 00:08:42.399 the pressure switch that did fix it. 169 00:08:43.279 --> 00:08:46.039 I believe it's on the same birth visit, right Gary. 170 00:08:46.200 --> 00:08:47.840 They installed the inducer more. 171 00:08:47.799 --> 00:08:49.799 And an expensive pressure switch. 172 00:08:51.639 --> 00:08:54.120 They put the pressure in switched. First, they told me 173 00:08:54.159 --> 00:08:57.600 the motor was perfect, and then they came back upstairs 174 00:08:57.639 --> 00:09:01.039 and said, well, your motor was on. Your motor's blowing. 175 00:09:01.120 --> 00:09:03.799 You need a new motor. So that's how I got 176 00:09:03.879 --> 00:09:04.559 suck it into it. 177 00:09:04.600 --> 00:09:06.799 And how much was that add on? Are they saying 178 00:09:06.840 --> 00:09:09.360 it was leaking? Did it have a little bit of uh, 179 00:09:09.519 --> 00:09:10.799 you know, oil around it? 180 00:09:11.120 --> 00:09:11.399 Both? 181 00:09:11.559 --> 00:09:13.480 They just said that motor was the inducer. 182 00:09:13.759 --> 00:09:17.559 You're effective, So, Gary, you're just outright saying they totally 183 00:09:17.600 --> 00:09:19.919 lied to you. You didn't need the motor. And how 184 00:09:19.960 --> 00:09:21.879 we know this is when they put the switch in 185 00:09:21.919 --> 00:09:23.080 the furnace started working. 186 00:09:24.440 --> 00:09:26.480 He never turned it on when he put that first 187 00:09:26.919 --> 00:09:29.840 little dew hickey on, he never turned it on. He 188 00:09:29.960 --> 00:09:32.519 just came up there to say, you need a new motor. 189 00:09:32.559 --> 00:09:33.559 He goes, I'm sorry, I. 190 00:09:33.559 --> 00:09:36.000 Cut But then you took the old motor. Did you 191 00:09:36.080 --> 00:09:37.799 have it the whole time or did you go get 192 00:09:37.799 --> 00:09:38.279 it or what? 193 00:09:38.639 --> 00:09:38.720 No? 194 00:09:39.080 --> 00:09:41.279 I had to pull tooth and nail to get it. 195 00:09:41.360 --> 00:09:43.200 So you went and got the motor, and then you 196 00:09:43.240 --> 00:09:46.159 had it checked at someplace that bow said an author. 197 00:09:47.039 --> 00:09:49.240 And what did they say. They said, there's no problem 198 00:09:49.279 --> 00:09:49.559 with it. 199 00:09:50.799 --> 00:09:53.080 They told me it absolutely nothing wrong with this motor. 200 00:09:53.279 --> 00:09:55.639 They did, they had a complete test on it. 201 00:09:55.720 --> 00:09:58.360 But the furnace never ran with that motor in it 202 00:09:58.480 --> 00:10:01.279 after that switch went out. Is that correct? 203 00:10:01.919 --> 00:10:04.279 Well, we never turned the heater on. The heater stopped 204 00:10:04.320 --> 00:10:07.120 working when they came out put that first little party, 205 00:10:07.120 --> 00:10:09.840 and all this happened within the first twenty minutes. When 206 00:10:09.840 --> 00:10:13.320 they put that piece on there, he tipped, dispatched everything, said, 207 00:10:13.360 --> 00:10:16.320 everything's fine, motors flying everything. When he put that one 208 00:10:16.360 --> 00:10:19.360 piece in, he never turned the heater on. So he 209 00:10:19.519 --> 00:10:21.519 just came up there and said the motive won. 210 00:10:21.840 --> 00:10:24.080 I got you, and then bo when you called over 211 00:10:24.200 --> 00:10:27.919 to One Source and what is it called again? One Source? 212 00:10:28.000 --> 00:10:30.720 Like you got to make sure we have it right, Yeah, 213 00:10:30.720 --> 00:10:32.279 because I've heard of a couple of those. 214 00:10:32.519 --> 00:10:36.320 Yeah, there's several companies in the Springs that use this name, 215 00:10:36.960 --> 00:10:42.120 the same name, but this one is One Source Home Services. 216 00:10:41.600 --> 00:10:45.159 On thirty seven forty Enter Park Drive. 217 00:10:45.440 --> 00:10:49.960 In Colorado Springs. One Source Home Services. Okay, I'm looking 218 00:10:50.000 --> 00:10:50.759 at him right here. 219 00:10:51.639 --> 00:10:57.799 Okay, so what does I called four times? They've never 220 00:10:58.159 --> 00:10:59.679 called me back. I was read. 221 00:11:00.679 --> 00:11:03.080 I told them the whole story each time that they 222 00:11:03.200 --> 00:11:04.960 installed this inducer blower. 223 00:11:05.360 --> 00:11:07.799 There was absolutely nothing wrong. 224 00:11:07.559 --> 00:11:09.840 With it, and you still haven't heard from them. 225 00:11:09.919 --> 00:11:12.519 No, And what I'm we're not looking for a refund. 226 00:11:13.000 --> 00:11:16.919 I mean Gary had no heat. They did provide a service, Yeah, 227 00:11:16.919 --> 00:11:18.600 of course, replace a switch. 228 00:11:18.879 --> 00:11:21.440 They just want to return this. This part all we're 229 00:11:21.480 --> 00:11:22.120 looking for. 230 00:11:22.799 --> 00:11:26.039 I asked diplomatically if they could just take one thousand 231 00:11:26.120 --> 00:11:27.039 dollars off the bill. 232 00:11:27.120 --> 00:11:28.279 How much did they charge them? 233 00:11:28.360 --> 00:11:30.799 They charged them approximately thirty two hundred. 234 00:11:30.480 --> 00:11:33.519 Dollars for the whole job. So for the how much 235 00:11:33.600 --> 00:11:34.600 is that one switch? 236 00:11:35.840 --> 00:11:38.440 Well, it was all included, but the switch cost is 237 00:11:38.440 --> 00:11:39.879 approximately thirty dollars. 238 00:11:40.080 --> 00:11:42.039 So the switch costs thirty Yeah, but I don't want 239 00:11:42.039 --> 00:11:44.559 to get into the labor aspect. People got to make money. 240 00:11:44.720 --> 00:11:47.120 But if they charged them thirty two hundred, they didn't 241 00:11:47.159 --> 00:11:50.679 even need the motor. That's crazy. And we're sure of that. You're, 242 00:11:50.799 --> 00:11:53.879 you know, guaranteed, not just from this caller, you know it. 243 00:11:53.960 --> 00:11:56.840 I would quit over this one. That inducer motor is 244 00:11:56.879 --> 00:11:57.799 perfectly fine. 245 00:11:57.879 --> 00:11:59.039 And they just sold him one. 246 00:11:59.200 --> 00:11:59.960 They just sold him. 247 00:12:00.159 --> 00:12:02.120 And then they've never returned your call. 248 00:12:02.480 --> 00:12:04.919 That four times they never returned And as far as 249 00:12:05.000 --> 00:12:05.559 they took. 250 00:12:05.399 --> 00:12:10.159 Up, have they reached out to you at all? Gary? No, 251 00:12:10.679 --> 00:12:14.159 you know this is BS man, this is total BS. 252 00:12:14.360 --> 00:12:16.840 What phone number do you have for these guys? Here's 253 00:12:16.879 --> 00:12:18.840 what I would like? No, actually, I want to do 254 00:12:18.919 --> 00:12:21.720 this two ways. One, Kelly, I want you to try 255 00:12:21.720 --> 00:12:23.720 to reach out. We'll get you the phone number as 256 00:12:23.720 --> 00:12:25.799 soon as we go to break. If they don't want 257 00:12:25.840 --> 00:12:27.480 to come on the air and talk about it, I'm 258 00:12:27.519 --> 00:12:30.320 going to ask the listeners to do something because I'm 259 00:12:30.320 --> 00:12:33.240 getting sick and tired of stuff like this. I believe Bo, 260 00:12:33.399 --> 00:12:36.440 he was in that business forever. He sent that motor 261 00:12:36.600 --> 00:12:39.159 and they're the ones that provided at one source. Right, 262 00:12:39.559 --> 00:12:41.279 So they said, here's your motor. 263 00:12:41.879 --> 00:12:43.799 Gary went to the shop. I was surprised they gave 264 00:12:43.840 --> 00:12:45.679 it back to him. He went to the truck and 265 00:12:45.759 --> 00:12:47.919 the technician gave him the old motor, just. 266 00:12:47.840 --> 00:12:51.000 Gave it to him. And Gary, you haven't told you 267 00:12:51.000 --> 00:12:53.240 did you talk to him at that point? And say, 268 00:12:53.440 --> 00:12:55.519 you know, have you talked to him at all? They 269 00:12:55.559 --> 00:12:56.879 won't call you back either. 270 00:12:58.480 --> 00:13:02.200 I talked to him one time, me son and after 271 00:13:02.240 --> 00:13:02.879 the fact. 272 00:13:02.720 --> 00:13:03.919 And what did they say, sir? 273 00:13:05.159 --> 00:13:08.519 He offered me one thousand dollars worth of services to 274 00:13:08.639 --> 00:13:09.960 come up for the. 275 00:13:10.000 --> 00:13:12.679 Next Yeah, but what did he say? That's something? But 276 00:13:12.759 --> 00:13:16.440 hold on, what did he say about the motor being 277 00:13:16.519 --> 00:13:18.519 in great condition? When you told him that? 278 00:13:19.799 --> 00:13:21.679 He just put his head down and shook his head 279 00:13:21.679 --> 00:13:24.440 and he told me and my son, I'm sorry. He goes, 280 00:13:24.480 --> 00:13:27.039 I know there's something wrong there. I'll get back with you. 281 00:13:27.519 --> 00:13:29.080 I turned down the offer with and. 282 00:13:29.120 --> 00:13:33.679 The offer was one thousand dollars credit towards future work, right, 283 00:13:33.720 --> 00:13:36.039 But why would y yeah, of course, why would you 284 00:13:36.080 --> 00:13:36.960 call them back out? 285 00:13:36.960 --> 00:13:37.759 It's ridiculous. 286 00:13:37.799 --> 00:13:40.000 He never wants to call them, and neither I should. 287 00:13:40.000 --> 00:13:41.840 I think the people in Carra Springs cost so. 288 00:13:41.840 --> 00:13:44.720 We generally don't get involved in pricing. But my god, 289 00:13:44.840 --> 00:13:47.919 thirty two hundred dollars. Think about this, thirty two hundred 290 00:13:47.960 --> 00:13:51.200 dollars for a wholesale price of a switch, that's thirty bucks. 291 00:13:51.279 --> 00:13:53.279 How hard is that to swap out on that goodman? 292 00:13:53.600 --> 00:13:55.039 Just roughly an hour and a half hour. 293 00:13:55.039 --> 00:13:57.480 What are we talking maybe fifteen to twenty minutes. 294 00:13:57.240 --> 00:14:00.639 Fifteen to twenty minutes. Thirty two hundred dollars and they 295 00:14:00.679 --> 00:14:03.240 had to, of course get extra if they even charged 296 00:14:03.320 --> 00:14:05.600 him eight hundred or one thousand for that, I wouldn't 297 00:14:05.600 --> 00:14:08.480 even be mad. I honestly, God wouldn't. And people listening 298 00:14:08.480 --> 00:14:10.639 are like, well that would be a ripoff. Well, I'll 299 00:14:10.639 --> 00:14:13.919 tell you what. People have insurance, have employees have healthcare, 300 00:14:13.960 --> 00:14:17.000 They have all this stuff. I get it, But thirty 301 00:14:17.039 --> 00:14:20.080 two hundred and sell him something he doesn't need and 302 00:14:20.120 --> 00:14:23.240 then offer him one thousand dollars credit towards future work 303 00:14:23.519 --> 00:14:26.480 is insane, Kelly, See if we can get these clowns 304 00:14:26.480 --> 00:14:29.399 on the phone. I'd love to hear from them. 305 00:14:29.679 --> 00:14:37.039 No, go with a sure thing Denver's best roofer Excel 306 00:14:37.159 --> 00:14:38.159 Roofing dot com. 307 00:14:38.200 --> 00:14:40.200 You don't pay a cent until you're content. 308 00:14:43.600 --> 00:14:47.159 Time for an insurance checkup free, no obligation comparison call 309 00:14:47.279 --> 00:14:50.600 Compass Insurance paying too much your coverage at dozens of 310 00:14:50.600 --> 00:14:53.559 insurance companies find out now three O three seven seven 311 00:14:53.559 --> 00:14:53.759 to one. 312 00:14:53.919 --> 00:14:54.200 Help. 313 00:14:54.360 --> 00:14:57.000 You'll think you're his only customer when you choose Frank 314 00:14:57.039 --> 00:14:59.480 durand the real estate Man dot com to list your 315 00:14:59.519 --> 00:15:02.639 home with Remax Alliance three oh three nine two zero 316 00:15:02.799 --> 00:15:03.720 sixteen twenty two. 317 00:15:05.279 --> 00:15:07.360 All right, three oh three seven one three A two 318 00:15:07.440 --> 00:15:12.120 five five. I know Kelly talked to somebody over at 319 00:15:12.200 --> 00:15:15.720 One Source, and I want to make sure I get 320 00:15:15.759 --> 00:15:19.720 that phone number right, bo, What is the phone number 321 00:15:20.480 --> 00:15:24.039 at one Source? The correct one source in Colorado Springs. 322 00:15:24.360 --> 00:15:27.080 And by the way, it was called one Source. Let's 323 00:15:27.080 --> 00:15:31.240 give the exact name out people. They're they're in my 324 00:15:31.360 --> 00:15:33.080 opinion there jerk's total jerks. 325 00:15:33.120 --> 00:15:35.600 Get the name exactly right. It's one Source. 326 00:15:35.799 --> 00:15:36.000 Yep. 327 00:15:36.240 --> 00:15:40.279 Home Services one source Home Services yup. 328 00:15:40.240 --> 00:15:45.200 And their phone number is seven one nine YEP five 329 00:15:45.360 --> 00:15:47.679 three two nine thousand. 330 00:15:47.919 --> 00:15:50.559 So, Kelly, when you called over the main number, but 331 00:15:50.759 --> 00:15:53.360 I found a different number, which I thought I would 332 00:15:53.399 --> 00:15:54.480 have had a little. 333 00:15:54.200 --> 00:15:54.879 Bit more. 334 00:15:57.240 --> 00:16:03.879 Success with YEP, But it went directly to a appointment making. 335 00:16:04.879 --> 00:16:07.159 Did you try the did you try the five three 336 00:16:07.279 --> 00:16:08.240 two nine thousand? 337 00:16:08.639 --> 00:16:08.960 I did? 338 00:16:09.039 --> 00:16:10.080 It went to nowhere. 339 00:16:10.399 --> 00:16:11.240 It's just nowhere. 340 00:16:11.360 --> 00:16:16.559 Yeah, So I found this one, and I actually I 341 00:16:16.720 --> 00:16:20.919 was able to talk to somebody. Yeah, However, because I 342 00:16:21.039 --> 00:16:23.759 wasn't making an appointment for service, they hung up on me. 343 00:16:24.039 --> 00:16:27.200 Was it a another one source or we're sure it's 344 00:16:27.240 --> 00:16:29.639 the right one, No, it's the right one, yeah, what 345 00:16:29.799 --> 00:16:34.639 I show on their website. Let's try this one real quick. 346 00:16:35.960 --> 00:16:41.240 Three seven one nine eight eight one eight zero zero 347 00:16:41.360 --> 00:16:45.879 nine seven nine eight eight one eight zero zero nine. 348 00:16:46.080 --> 00:16:50.320 Let's try that. But this is just nuts. I mean, 349 00:16:50.360 --> 00:16:53.480 here we go again. How many times does this happen? 350 00:16:54.240 --> 00:16:56.840 They over sell them something they don't need it. They 351 00:16:56.919 --> 00:16:59.440 actually give him the part back, they go and get 352 00:16:59.480 --> 00:17:02.559 the part two, and sure enough, the part's no good. 353 00:17:02.639 --> 00:17:06.000 So I mean, I just don't quite I don't understand. 354 00:17:06.279 --> 00:17:09.519 And then why would he want one thousand dollars back? Gary. 355 00:17:09.599 --> 00:17:11.799 I'm glad you turned that offer down. And here's what 356 00:17:11.839 --> 00:17:14.440 we're gonna do. We're just gonna work on this man. 357 00:17:14.839 --> 00:17:16.759 And if I got to give their phone number out 358 00:17:16.799 --> 00:17:18.920 all day long and have people call them all day 359 00:17:18.960 --> 00:17:21.519 long and try to get a comment from these people, 360 00:17:21.799 --> 00:17:24.240 that's what I'll do. I mean, I'm sick and tired 361 00:17:24.279 --> 00:17:26.960 of it. They can at least talk to at least 362 00:17:26.960 --> 00:17:29.400 talk to you want it. I understand if they don't 363 00:17:29.400 --> 00:17:31.640 want to talk to me, but for God's sake, they 364 00:17:31.640 --> 00:17:34.240 can at least talk to you. And you're saying they 365 00:17:34.240 --> 00:17:35.880 haven't talked to you since when. 366 00:17:37.680 --> 00:17:40.480 Since the three days after this happens. Now there is 367 00:17:40.519 --> 00:17:41.519 one more phone number. 368 00:17:41.880 --> 00:17:43.160 What is the other phone number? 369 00:17:44.200 --> 00:17:48.200 Okay? This day's names Levi and who was he? He 370 00:17:48.359 --> 00:17:49.799 was a technician that came out. 371 00:17:49.920 --> 00:17:53.039 Yeah, I don't want to give his tis personal sell phone. 372 00:17:53.200 --> 00:17:55.119 Yeah, I don't want to give that out, man, I 373 00:17:55.160 --> 00:17:56.680 don't did you try that number? 374 00:17:56.680 --> 00:17:58.759 Bo I did not call the technician? 375 00:17:59.079 --> 00:18:01.839 Maybe you should all the technician off air. I don't 376 00:18:01.880 --> 00:18:03.839 want to give that guy's cell phone out, but I'm 377 00:18:03.839 --> 00:18:07.599 definitely gonna give out one source again. So, Kelly, here's 378 00:18:07.599 --> 00:18:10.920 the last here's one more ditch effort before I ask 379 00:18:11.000 --> 00:18:13.680 our listeners to help out. Try the seven to one 380 00:18:13.880 --> 00:18:19.119 nine five, three to two nine thousand on this break. 381 00:18:19.559 --> 00:18:22.359 Try that, and then we're going to figure out if 382 00:18:22.400 --> 00:18:25.640 they're gonna come on or not. But I mean, that's crazy. Meantime, 383 00:18:26.400 --> 00:18:29.440 it looks like, Dennis, you got a problem with the landlord. 384 00:18:29.480 --> 00:18:30.079 What's going on? 385 00:18:30.160 --> 00:18:30.359 Man? 386 00:18:31.559 --> 00:18:34.519 I've been without heat for five days and as cold 387 00:18:34.559 --> 00:18:37.000 as it is, you know, I have a grandson, he's 388 00:18:37.519 --> 00:18:39.960 eleven years old, and I'm handicapped, you know what I mean, 389 00:18:40.000 --> 00:18:41.920 And it's just hard for me. You know, it's just hard. 390 00:18:41.920 --> 00:18:43.400 I can There is none I could really do. 391 00:18:43.799 --> 00:18:45.519 And the thing about it is, I've been living here 392 00:18:45.599 --> 00:18:48.160 seven years, and she's on this place for two years 393 00:18:48.200 --> 00:18:50.279 of the seven years i've been living and ever since 394 00:18:50.319 --> 00:18:53.039 she's been here, I mean, I'm without water for three 395 00:18:53.160 --> 00:18:55.720 or four days. I'm without heat four or five days. 396 00:18:55.799 --> 00:18:58.680 Last years, without heat again for like three or four days. 397 00:18:59.000 --> 00:19:02.680 They sometimes they do and then they don't even warn you. 398 00:19:02.720 --> 00:19:03.759 They'll just turn the water off. 399 00:19:03.799 --> 00:19:06.960 Hey, Dennis, where is this? Where is this? Apartment? 400 00:19:07.799 --> 00:19:08.519 Twenty nine? 401 00:19:08.759 --> 00:19:10.480 Hold on, hold on, you don't want to give out 402 00:19:10.519 --> 00:19:14.160 your address? Is it in Denver, Aurora? Where is it? 403 00:19:14.400 --> 00:19:14.839 Inglewood? 404 00:19:15.200 --> 00:19:15.559 Inglewood? 405 00:19:15.559 --> 00:19:15.839 All right? 406 00:19:15.880 --> 00:19:19.279 Hold tight, man, let me digest that that was an awful, 407 00:19:19.319 --> 00:19:20.599 big buffet of issues. 408 00:19:20.640 --> 00:19:29.440 Hold tight, Go with a sure thing Denver's best roofer 409 00:19:29.559 --> 00:19:31.079 Excel Roofing dot com. 410 00:19:31.119 --> 00:19:33.119 You don't pay a cent until you're content. 411 00:19:36.480 --> 00:19:39.680 Time for an insurance check up free, no obligation comparison 412 00:19:39.799 --> 00:19:43.359 call Compass Insurance. Pay too much your coverage at dozens 413 00:19:43.400 --> 00:19:46.119 of insurance companies find out now three oh three seven 414 00:19:46.119 --> 00:19:48.480 to seven to one help. You'll think you're his only 415 00:19:48.559 --> 00:19:51.039 customer when you choose Frank durand the real estate Man 416 00:19:51.079 --> 00:19:54.480 dot com to list your home with Remax Alliance three 417 00:19:54.559 --> 00:19:56.599 oh three nine two zero sixteen twenty two. 418 00:19:58.559 --> 00:20:00.920 All right, three oh three seven one three two five 419 00:20:01.079 --> 00:20:03.000 five Dennis, I'm gonna come back to you and we're 420 00:20:03.000 --> 00:20:05.480 gonna try to help you out there. But Kelly has 421 00:20:05.519 --> 00:20:08.920 called over to this one source so many times now. 422 00:20:09.000 --> 00:20:13.720 It's one source. God, their logo sucks, the company sucks, 423 00:20:13.720 --> 00:20:18.519 their logo sucks, the whole damn thing sucks. It's uh 424 00:20:19.400 --> 00:20:22.839 one source Home Services. Let me see that damn thing again. 425 00:20:23.160 --> 00:20:27.720 You've got I mean this is crazy. Thirty two hundred bucks. 426 00:20:27.799 --> 00:20:30.880 They didn't even need the damn thing. They didn't even 427 00:20:30.880 --> 00:20:33.799 need the motor. We sent it out to be inspected. 428 00:20:34.079 --> 00:20:37.519 The company said it was fine. We talked to somebody 429 00:20:37.559 --> 00:20:40.240 we know that runs a good and I mean a 430 00:20:40.400 --> 00:20:44.720 great HVAC company in the Springs and they can't understand 431 00:20:44.759 --> 00:20:47.920 how this company's still in business. He's been cleaning up 432 00:20:48.000 --> 00:20:51.480 after him for years? Is that correct, Kelly? Years? Is 433 00:20:51.519 --> 00:20:54.200 what he said? Correct. I am sick and tired of 434 00:20:54.319 --> 00:20:58.440 one Source Home Services. Please give them a call. Apparently 435 00:20:58.680 --> 00:21:01.960 there's no place to comp if you're not calling to 436 00:21:02.000 --> 00:21:05.119 schedule an appointment, too bad. You know, maybe people should 437 00:21:05.119 --> 00:21:08.039 schedule an appointment and have them waste their time and 438 00:21:08.119 --> 00:21:10.519 come out. I'm just saying, then you can talk to 439 00:21:10.599 --> 00:21:12.960 them face to face. Maybe that's the way to do it, 440 00:21:13.519 --> 00:21:16.720 you know what. I just a little when I say that. 441 00:21:17.039 --> 00:21:20.000 But at the same time, thirty two hundred dollars and 442 00:21:20.119 --> 00:21:22.880 all he needed was the switch, and we verified it. 443 00:21:23.119 --> 00:21:25.480 We verified it through a third party. 444 00:21:25.799 --> 00:21:28.359 Correct, totally independent third party. 445 00:21:28.079 --> 00:21:31.480 Totally independent third party. Did Mike look at this personally 446 00:21:31.680 --> 00:21:34.319 as well? Kelly? I don't want to say what company. 447 00:21:34.319 --> 00:21:36.440 I don't want to throw him exactly. 448 00:21:36.640 --> 00:21:39.319 So basically what happened is we reach out to Mike 449 00:21:39.839 --> 00:21:45.000 and he called back leader. He did not immediately address 450 00:21:45.079 --> 00:21:48.160 the case. He's very, very familiar with the. 451 00:21:48.160 --> 00:21:51.279 Companies he's used to him ripping people off correct that's 452 00:21:51.319 --> 00:21:53.880 I mean, let's just put it for what it is. So, folks, 453 00:21:53.920 --> 00:21:56.160 if you're listening now, this is how you can help. 454 00:21:56.440 --> 00:21:59.359 We need your help. When there's companies like this running 455 00:21:59.359 --> 00:22:03.519 around Kyler Rotdo Springs or Denver, wherever, and they're simply 456 00:22:03.559 --> 00:22:06.480 screwing people, they need to know the owner needs to 457 00:22:06.519 --> 00:22:09.799 find out. Basically, you're doing a public service. You call up, 458 00:22:09.799 --> 00:22:11.799 can I talk to the owner? If you can get 459 00:22:11.839 --> 00:22:14.279 through to the GM or the owner, just make sure 460 00:22:14.359 --> 00:22:17.519 they know that they have rogue employees that are possibly 461 00:22:17.799 --> 00:22:22.759 not diagnosing stuff correctly, or worse scenario, just outright ripping 462 00:22:22.799 --> 00:22:27.240 people off. Outright ripping people off, that's possible, go ahead 463 00:22:27.240 --> 00:22:27.720 by art. 464 00:22:27.759 --> 00:22:30.079 That was my goal is to get a hold of 465 00:22:30.079 --> 00:22:31.759 the owner of this company. 466 00:22:31.799 --> 00:22:33.720 Yeah, we don't know if it's a rogue employee. 467 00:22:34.160 --> 00:22:34.200 No. 468 00:22:34.400 --> 00:22:35.880 I wanted to get a hold of the owner and 469 00:22:35.920 --> 00:22:38.119 maybe edge I was in the business for forty years. 470 00:22:38.160 --> 00:22:40.559 I want to educate him on what's going on with 471 00:22:40.599 --> 00:22:41.119 this company. 472 00:22:41.119 --> 00:22:43.799 Well, apparently he knew he did something wrong because he 473 00:22:43.880 --> 00:22:47.720 offered him a thousand dollars credit towards future services. 474 00:22:47.880 --> 00:22:49.400 I don't know if that was the owner, may have 475 00:22:49.400 --> 00:22:51.720 been the manager. I don't know if this is somebody. 476 00:22:51.839 --> 00:22:52.920 Yeah, I can't believe it. 477 00:22:53.000 --> 00:22:54.400 The others I. 478 00:22:54.279 --> 00:22:56.319 Can't believe about these are Kelly, go ahead. 479 00:22:56.319 --> 00:22:59.119 The other thing is the hut when you call. I've 480 00:22:59.119 --> 00:23:00.119 found three phone. 481 00:23:00.799 --> 00:23:02.680 Yeah, and they all go to the same place. They 482 00:23:02.759 --> 00:23:05.799 all go to schedule. I wonder if you're just lead 483 00:23:05.920 --> 00:23:09.039 generation and they're calling other companies. I know nothing about them. 484 00:23:09.079 --> 00:23:10.160 I go to their website. 485 00:23:10.359 --> 00:23:13.480 It's not even the company that it's going to. 486 00:23:13.759 --> 00:23:18.440 It is a third party service. The third party service 487 00:23:18.480 --> 00:23:21.680 that people call. Right now, that third party service or 488 00:23:21.720 --> 00:23:25.640 answering service can pass on that A bunch of people 489 00:23:25.680 --> 00:23:29.279 are calling wanting to know why they screwed Gary over. 490 00:23:29.640 --> 00:23:32.079 I mean, really, that's what they can do now, that's 491 00:23:32.119 --> 00:23:35.839 my opinion, and listen for them listening out there. Hold on, Kelly. 492 00:23:36.000 --> 00:23:38.880 I just want someone to know they're at one source 493 00:23:38.960 --> 00:23:42.000 right now. I want to say something one source Home Services. 494 00:23:42.039 --> 00:23:44.599 I'm allowed to have my opinion. So if you want 495 00:23:44.640 --> 00:23:46.880 to start threatening, oh we're going to see you, please 496 00:23:46.920 --> 00:23:49.000 bring it on. I want you to bring it on. 497 00:23:49.160 --> 00:23:51.720 Put my name at the top mark major. Just put 498 00:23:51.759 --> 00:23:54.400 it right there, because I'll tell you something. Still, in 499 00:23:54.440 --> 00:23:57.119 this country, you can have an opinion on anything, and 500 00:23:57.200 --> 00:24:00.559 I'll tell you what. It's your client that hauled up 501 00:24:00.759 --> 00:24:04.240 and told us about your shenanigans. You even offered him 502 00:24:04.240 --> 00:24:07.279 a thousand dollars credit. He doesn't want it. You won't 503 00:24:07.319 --> 00:24:10.359 call him back, you won't discuss it with him. Now 504 00:24:10.400 --> 00:24:13.880 it's on the public airways. You are dumbasses, that's what 505 00:24:13.920 --> 00:24:17.640 you are. You operate a business horribly. You shouldn't even 506 00:24:17.680 --> 00:24:21.519 be in business in my opinion. Seven nine five three 507 00:24:21.640 --> 00:24:26.079 two nine thousand one Source Home Services. Please let me 508 00:24:26.160 --> 00:24:28.279 know what they say and tell them I'm sick and 509 00:24:28.359 --> 00:24:31.240 tired of them. We've talked to other people down there 510 00:24:31.279 --> 00:24:33.839 that do the job right and they've been cleaning up 511 00:24:33.880 --> 00:24:37.119 after you. We've got more ammunition against you than you 512 00:24:37.160 --> 00:24:44.079 could ever imagine. Jerks, I don't even get it. Give 513 00:24:44.119 --> 00:24:46.799 them a damn refund of one thousand bucks. He doesn't 514 00:24:46.839 --> 00:24:50.400 want you for future credit. Now you've got my damn 515 00:24:50.400 --> 00:24:55.079 holiday off to a bad start, Dennis, I apologize for 516 00:24:55.160 --> 00:24:57.599 putting you back on hold this landlord right now. You 517 00:24:57.640 --> 00:25:01.799 haven't had heat for five days, yes, sir, And when 518 00:25:01.880 --> 00:25:04.319 is it supposed to be back on what? 519 00:25:04.880 --> 00:25:06.960 I don't know. She don't answer my text She don't 520 00:25:07.039 --> 00:25:07.640 nothing nothing. 521 00:25:07.720 --> 00:25:10.599 I don't get no phone calls, no nothing, nothing nothing. 522 00:25:10.599 --> 00:25:12.119 I don't know. It's up in the air. I've been 523 00:25:12.119 --> 00:25:14.319 trying to call you, call the housing authority. They don't 524 00:25:14.359 --> 00:25:16.839 can't give me no help. I've called the police. I've 525 00:25:16.839 --> 00:25:18.519 called the fire department. Somebody. 526 00:25:18.599 --> 00:25:21.839 Well, that's getting win, Dennis. That's going a little overboard. 527 00:25:21.880 --> 00:25:24.240 The police and fire department aren't going to do anything. 528 00:25:24.559 --> 00:25:27.480 So when is the Let's get I swear to guy. 529 00:25:27.599 --> 00:25:30.640 Let's get the reality real quick. When's the last time 530 00:25:30.680 --> 00:25:33.559 you spoke to her and let her know that the 531 00:25:33.640 --> 00:25:36.160 furnace is not working or the heat is not working? 532 00:25:37.359 --> 00:25:38.160 Five days ago? 533 00:25:38.519 --> 00:25:41.680 Okay? And what did she say? Has anybody been out 534 00:25:41.720 --> 00:25:42.519 to look at it? 535 00:25:43.599 --> 00:25:46.759 She never answered me. She never answered text back, no phone. 536 00:25:47.000 --> 00:25:49.079 So you said it's not working and you haven't heard 537 00:25:49.160 --> 00:25:51.039 back from her at all? 538 00:25:51.200 --> 00:25:53.599 Nothing. She knows too. It's I've texted her about it 539 00:25:53.680 --> 00:25:56.960 five days ago, called her no answer. No, text replied 540 00:25:57.039 --> 00:25:59.640 nothing nothing. And this is the usual thing. 541 00:25:59.680 --> 00:26:01.000 That's a is it one? 542 00:26:01.240 --> 00:26:04.000 When my rent is doll my rent is do oh? 543 00:26:04.880 --> 00:26:06.720 After midnight? She's on it. 544 00:26:06.759 --> 00:26:07.319 What's your rent? 545 00:26:07.359 --> 00:26:10.880 Regient? Resient? I'm not going to be mister angel over here. 546 00:26:10.880 --> 00:26:11.519 I've been laid on. 547 00:26:11.519 --> 00:26:12.559 Dennis. Dennis. 548 00:26:12.599 --> 00:26:14.640 I've always Dennis in three or four days. 549 00:26:14.640 --> 00:26:17.480 Dennis, calm down for a minute, man, I get it. 550 00:26:17.640 --> 00:26:18.440 Chill out for a sec. 551 00:26:19.240 --> 00:26:19.640 That's all right. 552 00:26:19.680 --> 00:26:22.680 Let me ask some questions. See I don't get loud 553 00:26:22.720 --> 00:26:25.240 and talk over you or anybody. 554 00:26:25.359 --> 00:26:25.720 Okay. 555 00:26:25.880 --> 00:26:29.000 Frustrated Dennis, I get it. Listen, man, One is it 556 00:26:29.119 --> 00:26:31.880 one unit? Multiple units? What are we talking about? 557 00:26:32.880 --> 00:26:35.400 It's a house and there's two units that she just 558 00:26:35.440 --> 00:26:38.559 added on another one downstairs, which is like a little box. 559 00:26:38.599 --> 00:26:41.000 I don't know it's even gonna rent out. But it's 560 00:26:41.000 --> 00:26:41.799 a one house. 561 00:26:42.400 --> 00:26:46.920 And when I first see Dennis, Dennis, we're going to 562 00:26:46.960 --> 00:26:49.720 play a game, say answer the question only. So it's 563 00:26:49.880 --> 00:26:53.000 just a house with three units. Are all three units 564 00:26:53.039 --> 00:26:55.519 in the same boat? Do you guys share the same 565 00:26:55.519 --> 00:26:56.839 heating system? 566 00:26:57.359 --> 00:26:57.519 No? 567 00:26:58.119 --> 00:27:03.559 Okay, so the other neighbors have as far as you know, yes, okay. 568 00:27:03.839 --> 00:27:06.240 And when you left a message, you left it on 569 00:27:06.279 --> 00:27:09.079 a voicemail with her, and you haven't heard anything back 570 00:27:09.119 --> 00:27:13.519 in five days. Does she have other units outside of 571 00:27:13.559 --> 00:27:15.359 that house that you know of? 572 00:27:15.759 --> 00:27:16.559 I couldn't tell you. 573 00:27:16.640 --> 00:27:19.039 I don't know. She bought this a couple of years ago. 574 00:27:19.200 --> 00:27:22.359 Okay, hold on a second. The fact he can't get 575 00:27:22.359 --> 00:27:25.319 a call back in five days is crazy. But I 576 00:27:25.359 --> 00:27:29.240 want to have a real conversation with Dennis after this break. Dennis, 577 00:27:29.279 --> 00:27:32.440 I'm going to ask you some very straightforward questions. One 578 00:27:32.559 --> 00:27:34.839 is going to be are you on section eight? And 579 00:27:34.960 --> 00:27:37.799 the only reason I asked that is I don't want 580 00:27:37.799 --> 00:27:41.519 to get someone so mad at you for coming on 581 00:27:41.599 --> 00:27:44.559 the air and talking about it they pull your voucher 582 00:27:44.759 --> 00:27:46.839 or try to kick you out. And I'm not saying 583 00:27:46.880 --> 00:27:49.680 they can even legally do that. But what I'm saying 584 00:27:49.799 --> 00:27:53.160 is I have been in situations before where I have 585 00:27:53.319 --> 00:27:56.559 personally showed up and I have threatened to have the 586 00:27:56.759 --> 00:28:00.240 entire village and I'll call it a village shut down, 587 00:28:00.319 --> 00:28:04.039 because it was about is illegal and the worst living 588 00:28:04.119 --> 00:28:07.039 conditions I have ever seen in my life. Do you 589 00:28:07.079 --> 00:28:09.200 remember that, Suzanne when we went out there? 590 00:28:09.519 --> 00:28:09.640 Oh? 591 00:28:09.720 --> 00:28:12.920 Yeah, have you ever in your life seen anything like that. 592 00:28:13.079 --> 00:28:13.799 It's crazy. 593 00:28:13.920 --> 00:28:19.440 People living in campers, absolutely no plumbing, dead bodies in 594 00:28:20.960 --> 00:28:25.759 different places, different places on the same property. For weeks. 595 00:28:27.160 --> 00:28:29.000 Denver was going to come in and shut the whole 596 00:28:29.039 --> 00:28:31.640 thing down. But then what we found out is most 597 00:28:31.680 --> 00:28:33.880 of them had no other place to go, and it 598 00:28:33.920 --> 00:28:36.480 was in winter, so they had a decision to make. 599 00:28:37.519 --> 00:28:40.200 And I didn't like either part of the decision. But 600 00:28:40.319 --> 00:28:44.319 there was no good outcome period. Either they lived nowhere 601 00:28:44.400 --> 00:28:47.680 at all, or they're thrown out, or they live in 602 00:28:47.880 --> 00:28:51.480 just the worst conditions. It was nuts. I've never seen 603 00:28:51.519 --> 00:28:53.839 anything like it. So Dennis, I want you to think 604 00:28:53.880 --> 00:28:55.920 of what I just said there and we'll discuss it 605 00:28:55.960 --> 00:29:01.559 after this. Carl's got another problem, unauthorized tenant. Welcome to Denver. 606 00:29:01.920 --> 00:29:04.359 And by the way, for you landlords out there, I'm 607 00:29:04.400 --> 00:29:07.039 sure you know this by now, but when the lease 608 00:29:07.160 --> 00:29:10.079 is up with that tenant you don't like, you probably 609 00:29:10.160 --> 00:29:16.839 can't get rid of them. 610 00:29:17.000 --> 00:29:20.240 Go with a sure thing Denver's Best roofer Excel roofing 611 00:29:20.359 --> 00:29:20.920 dot com. 612 00:29:20.960 --> 00:29:26.440 You don't pay a cent until you're contenth. 613 00:29:26.359 --> 00:29:29.559 Time for an insurance check up free, no obligation. In comparison, 614 00:29:29.680 --> 00:29:33.200 call Compass insurance paying too much your coverage at dozens 615 00:29:33.240 --> 00:29:36.000 of insurance companies. Find out now three oh three seven 616 00:29:36.079 --> 00:29:36.519 seven to one. 617 00:29:36.680 --> 00:29:36.960 Help. 618 00:29:37.119 --> 00:29:39.759 You'll think you're his only customer when you choose Frank 619 00:29:39.799 --> 00:29:42.240 durand the real estate man dot com to list your 620 00:29:42.279 --> 00:29:45.400 home with Remax Alliance. Three oh three nine two zero 621 00:29:45.559 --> 00:29:47.240 sixteen twenty two. 622 00:29:47.640 --> 00:29:49.720 All right, three oh three seven one three A two 623 00:29:49.799 --> 00:29:52.839 five five three zero three Martino. You got a problem 624 00:29:53.000 --> 00:29:55.680 with a contractor or landlord, anything out there? We want 625 00:29:55.680 --> 00:29:59.440 to recoup some money for you today, three zero three Martino, 626 00:29:59.519 --> 00:30:02.200 simple as that, dial it up or here another three hours. 627 00:30:02.359 --> 00:30:04.519 I'm gonna go back to Dennis. We were talking about 628 00:30:04.519 --> 00:30:07.160 an issue with his landlord. He's had issues there for 629 00:30:07.200 --> 00:30:09.920 two years since the person has owned it, and that's 630 00:30:09.960 --> 00:30:12.359 one hundred percent according to him. He hasn't had heat 631 00:30:12.400 --> 00:30:15.000 for five days. He left a message somewhere, but they 632 00:30:15.000 --> 00:30:18.039 have never returned. They haven't sent anybody out to look 633 00:30:18.079 --> 00:30:20.000 at it. Is that all correct, Dennis? 634 00:30:21.640 --> 00:30:21.839 Yes? 635 00:30:23.000 --> 00:30:28.440 Now, Now a couple questions. One, are you on section eight? No, 636 00:30:28.480 --> 00:30:32.200 I'm not okay. How are you one hundred percent paid 637 00:30:32.279 --> 00:30:37.759 up on your rent? You owe nothing? Okay? I don't 638 00:30:37.839 --> 00:30:40.160 like any part of this. Here's what we're gonna do. 639 00:30:41.319 --> 00:30:44.200 I'm gonna put you on hold. You're gonna give Kelly 640 00:30:44.240 --> 00:30:47.240 your landlord's phone number. Okay, I'm going to try to 641 00:30:47.279 --> 00:30:50.119 reach out to her. Give Kelly all the information you have. 642 00:30:50.559 --> 00:30:52.799 Kelly's going to try to reach out, and we're gonna 643 00:30:52.799 --> 00:30:56.519 see if we can't get someone over there and figure 644 00:30:56.519 --> 00:30:59.000 out what's going on with the heat and when you 645 00:30:59.039 --> 00:31:03.000 can get it work and again. Okay, yes, sir, okay, 646 00:31:03.039 --> 00:31:05.960 hold on a second, Kelly, you got that. Let's do that. 647 00:31:06.039 --> 00:31:08.359 One line open three oho three seven one three eight 648 00:31:08.400 --> 00:31:12.599 two five five one Source Home Services. These are the guys, yep, 649 00:31:12.640 --> 00:31:14.640 these are the guys. In fact, give me a favor, dragon, 650 00:31:15.000 --> 00:31:16.960 let's tag this. I want to make them a nice 651 00:31:17.039 --> 00:31:19.880 radio spot for future use. That way, I don't have 652 00:31:20.000 --> 00:31:21.960 to remember their phone number and bring it up all 653 00:31:22.000 --> 00:31:24.799 the time. Uh, you're ready. I'm gonna count down. You're ready, 654 00:31:24.839 --> 00:31:29.880 three two one one Source Home Services. Oh man, these 655 00:31:29.920 --> 00:31:32.559 guys are great. They're gonna come out and sell you 656 00:31:32.599 --> 00:31:35.759 stuff you don't need and charge you a hell of 657 00:31:35.839 --> 00:31:38.640 a lot of money. Then you're gonna call up this 658 00:31:38.720 --> 00:31:41.759 show because they won't answer the phone and they will 659 00:31:41.799 --> 00:31:44.440 not take care of the problem. That is One Source 660 00:31:44.480 --> 00:31:48.960 Home Services. In my opinion, yep, One Source Home Services 661 00:31:48.960 --> 00:31:52.480 in Colorado Springs, in my opinion, sucks. They really suck. 662 00:31:52.720 --> 00:31:55.519 In fact, I would never personally use them ever in 663 00:31:55.559 --> 00:31:58.279 a million years. If I saw them, I'd run across 664 00:31:58.279 --> 00:32:02.240 the street. Seven nine five two nine thousand. I would 665 00:32:02.279 --> 00:32:05.640 personally never use them ever. According to the complaints and 666 00:32:05.799 --> 00:32:09.920 based upon Gary who called in today and had a big, 667 00:32:10.000 --> 00:32:13.640 big issue with him paid thirty two hundred dollars for 668 00:32:13.799 --> 00:32:16.599 something he didn't even need. Now, yes, they did fix 669 00:32:16.640 --> 00:32:19.559 the furnace, but we sent that motor out. The motor 670 00:32:19.720 --> 00:32:22.680 was looked at. There was absolutely no problem with that 671 00:32:22.759 --> 00:32:26.599 blower motor whatsoever, according to a third party source. And 672 00:32:26.640 --> 00:32:28.880 then according to other people we know down this is 673 00:32:28.920 --> 00:32:31.400 a long commercial, isn't it? This one? I'm gonna have 674 00:32:31.400 --> 00:32:33.160 to pay a lot of money to run this one. 675 00:32:33.240 --> 00:32:36.599 But then we also talked to other people we trust 676 00:32:36.640 --> 00:32:40.000 in the Springs, and they know the reputation is very 677 00:32:40.039 --> 00:32:43.079 bad of One Source Home Services at seven one nine 678 00:32:43.200 --> 00:32:44.559 five three two nine thousand. 679 00:32:44.680 --> 00:32:46.279 Can we give out the address mark? 680 00:32:46.960 --> 00:32:48.599 I don't even think it matters. I mean no, I 681 00:32:48.640 --> 00:32:51.680 don't want anybody. No, there's no reason. But I know 682 00:32:51.799 --> 00:32:54.039 this though, that was that was way too long for 683 00:32:54.079 --> 00:32:56.160 a spot, So I'm gonna have to shave that down dragon. 684 00:32:56.359 --> 00:32:57.119 You're ninety. 685 00:32:57.079 --> 00:33:00.160 Yeah, that's a ninety. That costs me a lot of 686 00:33:00.240 --> 00:33:02.920 money to run. So if let me think how I 687 00:33:02.920 --> 00:33:05.440 would do, Let's say a fifteen for one Source Home 688 00:33:05.480 --> 00:33:10.359 Services mark major for one Source Home Services. In my opinion, 689 00:33:10.400 --> 00:33:13.039 they suck. I would never do business with them. They 690 00:33:13.119 --> 00:33:16.680 absolutely suck. According to different callers seven one nine five 691 00:33:16.759 --> 00:33:20.279 three two nine thousand, and also according to other people 692 00:33:20.480 --> 00:33:23.720 that we know in Colorado Springs, one Source Home Services 693 00:33:23.920 --> 00:33:27.400 is not very customer oriented, not very friendly, And of 694 00:33:27.440 --> 00:33:30.200 course that's my opinion. Seven one nine five three two 695 00:33:30.400 --> 00:33:32.200 nine thousand. Where's that end is up at? There? 696 00:33:32.319 --> 00:33:33.200 Oh, that's a good thirty. 697 00:33:33.359 --> 00:33:35.960 That's a good thirty, and then I could run maybe 698 00:33:36.039 --> 00:33:40.519 a ten. Gary says one was a Gary. That's right, right, bo. 699 00:33:41.119 --> 00:33:44.440 Gary says one Source Home Services sucks. You can call 700 00:33:44.519 --> 00:33:46.799 them if you want, but I highly suggest you don't. 701 00:33:47.039 --> 00:33:49.839 Seven one nine five three two nine thousand. Is that 702 00:33:49.880 --> 00:33:50.480 a fifteen? 703 00:33:51.279 --> 00:33:52.880 I missed the timing on that one, but yeah, we're 704 00:33:52.920 --> 00:33:54.359 close enough right around fifteen? 705 00:33:54.440 --> 00:33:56.680 Okay, we can we can lock that one in and 706 00:33:56.759 --> 00:34:00.240 for people out there listening, Once again, I don't do 707 00:34:00.319 --> 00:34:03.160 this a lot, I really don't. But when they will 708 00:34:03.200 --> 00:34:06.960 not contact the caller, they will not talk to us. 709 00:34:07.000 --> 00:34:09.400 In fact, how many times did they hang up on you, Kelly? 710 00:34:10.159 --> 00:34:11.559 Uh? Once? 711 00:34:11.800 --> 00:34:12.119 Okay? 712 00:34:12.239 --> 00:34:15.599 But the other two times they just would not pass 713 00:34:15.719 --> 00:34:18.960 me through to anyone unless I was going to make 714 00:34:19.000 --> 00:34:19.679 an appointment. 715 00:34:19.880 --> 00:34:22.480 Well, could we make an appointment with the general manager 716 00:34:22.599 --> 00:34:24.679 discuss gary situation? 717 00:34:24.840 --> 00:34:26.960 That was not what they were You know what, I'm 718 00:34:26.960 --> 00:34:28.559 going to try the numbers personally. 719 00:34:28.679 --> 00:34:30.519 By the way I break, I'm gonna. 720 00:34:30.239 --> 00:34:36.920 Call them Dennis. I just called Liz the landlord. Yep, don't, don't, don't. 721 00:34:37.079 --> 00:34:40.480 This is what we call a tease. Everybody, hang tight. 722 00:34:40.519 --> 00:34:42.800 We're going to see what this landlord had to say 723 00:34:42.840 --> 00:34:46.960 about Dennis's situation and a lot more after this. 724 00:34:56.320 --> 00:34:59.559 Go with a sure thing Denver's Best roofer Excel roofing 725 00:34:59.639 --> 00:35:02.360 dot com. You don't pay a cent until you're content. 726 00:35:05.719 --> 00:35:08.880 Time for an insurance check up free, no obligation. In comparison, 727 00:35:09.039 --> 00:35:12.599 call Compass insurance paying too much your coverage at dozens 728 00:35:12.599 --> 00:35:15.320 of insurance companies find out now three oh three, seven 729 00:35:15.360 --> 00:35:17.679 to seven to one help. You'll think you're his only 730 00:35:17.800 --> 00:35:20.239 customer when you choose Frank durand the real estate Man 731 00:35:20.280 --> 00:35:23.679 dot com to list your home with Remax Alliance three 732 00:35:23.760 --> 00:35:29.000 oh three nine two zero sixteen twenty two. 733 00:35:31.239 --> 00:35:31.760 Ripped of. 734 00:35:33.559 --> 00:35:35.400 News you need. 735 00:35:35.719 --> 00:35:36.559 So you don't have. 736 00:35:38.800 --> 00:35:43.800 Come run anxiousness as a can show Shooter's gonna help. 737 00:35:44.039 --> 00:35:50.199 Come man, This is the Troubleshooter Show. No Tom Martinez, 738 00:35:50.239 --> 00:35:53.400 Welcome my friends to the only show of its kind. 739 00:35:53.440 --> 00:35:57.440 We sow problems, answer questions, take complaints. Our goal is 740 00:35:57.480 --> 00:36:00.760 to recoup money for you, make life a little more 741 00:36:01.039 --> 00:36:04.039 just for you if you've been ripped off, and really 742 00:36:04.119 --> 00:36:06.679 just try to help you, as simple as that. We're 743 00:36:06.679 --> 00:36:09.239 here all the time at three three Martino. It doesn't 744 00:36:09.239 --> 00:36:11.519 matter if we're on the air off. You can always 745 00:36:11.519 --> 00:36:14.280 email us at help at troubleshooter dot com. We'll reach 746 00:36:14.320 --> 00:36:15.800 out to you. We'll try to help you in that 747 00:36:15.920 --> 00:36:18.800 aspect as well. We're dealing with a lot. We've got 748 00:36:18.840 --> 00:36:22.039 a couple of landlord things going on today. But during 749 00:36:22.079 --> 00:36:24.840 the break, if you know, last hour, we were talking 750 00:36:24.880 --> 00:36:31.360 about one source in Colorado Springs and I'm a little 751 00:36:31.400 --> 00:36:35.519 curious on how this business operates. I'm trying to think 752 00:36:35.559 --> 00:36:39.360 who can do this research for me? But One Source 753 00:36:39.400 --> 00:36:43.360 Home Services on Yelp one hundred and forty one reviews 754 00:36:43.400 --> 00:36:48.280 and by far, ah, by far far the majority or 755 00:36:48.280 --> 00:36:52.199 one bo I want you to do a little peeking 756 00:36:52.360 --> 00:36:55.199 under the skirt of these guys. And here's why I 757 00:36:55.280 --> 00:37:00.000 say this. Listen to this first review and this first 758 00:37:00.119 --> 00:37:03.199 to review. Hold on, I don't like how Yelp reviews work. 759 00:37:03.239 --> 00:37:07.199 They jump around, but let me hit this. So the 760 00:37:07.360 --> 00:37:11.719 very first one is Gary G. Colorado Springs, Colorado, word 761 00:37:11.760 --> 00:37:15.000 of caution, call for action. I wish this guy would 762 00:37:15.000 --> 00:37:18.079 call in or heater went out during the last snowstorm. 763 00:37:18.280 --> 00:37:24.039 We called one source. They overcharged for parts and labors significantly. 764 00:37:25.880 --> 00:37:28.679 Blah blah blah blah blah. But here's the next one. 765 00:37:28.719 --> 00:37:35.440 You ready, Yes, Michael R. North Carolina. The next one 766 00:37:36.159 --> 00:37:43.039 Eagle S San Francisco. Does this company operate just a 767 00:37:43.079 --> 00:37:47.920 call center? And if so, who were these technicians coming out? 768 00:37:48.400 --> 00:37:51.639 I want to know who people are dealing with when 769 00:37:51.719 --> 00:37:57.559 they call one source in Colorado Springs. I'm starting to 770 00:37:57.679 --> 00:38:04.280 think it's possible, opinion a little hyperboly, but maybe they 771 00:38:04.320 --> 00:38:07.639 have a contract with the homeless down there, So they 772 00:38:07.719 --> 00:38:11.440 take in the call and then they simply reach out 773 00:38:11.480 --> 00:38:14.760 to someone homeless it's got a wrench and send them 774 00:38:14.800 --> 00:38:18.199 to your house. Now, I'm not sure if that's what's 775 00:38:18.239 --> 00:38:21.039 going on. And this is my attempt at being funny, 776 00:38:21.400 --> 00:38:25.800 but something really stinks here. Why is there reviews from 777 00:38:25.880 --> 00:38:28.760 all across the country on this place. 778 00:38:28.880 --> 00:38:29.800 That's very odd? 779 00:38:30.079 --> 00:38:33.760 And what I could do is call uh the caller 780 00:38:33.880 --> 00:38:36.639 back and get the name of Levi, who's the technician. 781 00:38:36.840 --> 00:38:38.800 I wonder if Levi might. 782 00:38:38.719 --> 00:38:40.679 Shed some light on this. Now I didn't know that 783 00:38:40.719 --> 00:38:41.920 Gary had his phone number. 784 00:38:42.239 --> 00:38:48.079 I wonder if Levi is an independent contractor that is 785 00:38:48.280 --> 00:38:53.719 outsourced by these guys, because if that's true, I've got 786 00:38:54.039 --> 00:38:57.920 multiple problems. Now I've got a problem with one source 787 00:38:58.400 --> 00:39:02.800 because they have no control over what's going on, but 788 00:39:02.880 --> 00:39:05.920 yet people are calling them and talking to them. And 789 00:39:05.960 --> 00:39:09.400 then I also have a big problem with Levi because 790 00:39:09.480 --> 00:39:12.199 Levi would be the one that upsold in that scenario, 791 00:39:12.760 --> 00:39:16.280 not one source, so they both suck. If that's the case. 792 00:39:16.079 --> 00:39:19.280 It's true, he very well could be a subcontractor just 793 00:39:19.360 --> 00:39:21.159 freelancing for this company. 794 00:39:21.400 --> 00:39:22.679 Go ahead, Suzanne, not. 795 00:39:22.599 --> 00:39:24.719 To switch tracts, But I'm dying to know what the 796 00:39:24.800 --> 00:39:25.960 landlord said to Kelly. 797 00:39:26.599 --> 00:39:28.800 Oh my goodness, we're going to go to that. We're 798 00:39:28.800 --> 00:39:31.519 gonna go I'm gonna recap that in just a second. 799 00:39:32.360 --> 00:39:34.880 I also want you to reach out to Mike down there. 800 00:39:34.920 --> 00:39:37.079 Do you know who that is? I'm going to give 801 00:39:37.079 --> 00:39:39.239 you a cell phone number to reach out and pick 802 00:39:39.280 --> 00:39:43.039 his brain on how one source operates down there. He 803 00:39:43.199 --> 00:39:46.880 might actually know the answer to that makes sense. No, 804 00:39:47.360 --> 00:39:49.039 I don't even want to go into who he is 805 00:39:49.199 --> 00:39:51.199 because a lot of people they don't want to poopoo 806 00:39:51.239 --> 00:39:54.239 their competition. I'm not going to put someone in that spot, 807 00:39:54.519 --> 00:39:57.280 all right. So now what Suzanne was talking about, update 808 00:39:57.320 --> 00:39:58.039 everybody on that. 809 00:39:58.400 --> 00:40:00.679 Okay, So Dennis is called in. 810 00:40:00.800 --> 00:40:04.079 He hasn't had heat for five days, no communication from 811 00:40:04.079 --> 00:40:06.519 his landlord for five days. He's been there seven years, 812 00:40:06.519 --> 00:40:08.960 she's owned it for the last two years, and since 813 00:40:09.000 --> 00:40:12.360 she's owned it, they've had problems with water issues, eating issues, 814 00:40:12.400 --> 00:40:15.639 a see issues, whatnot. It's really frustrated right now. 815 00:40:16.079 --> 00:40:18.559 But the most important part is in the last five days. 816 00:40:18.559 --> 00:40:21.480 For five days, Mark, I mean, it's not exactly warm 817 00:40:21.480 --> 00:40:24.400 out atn'tight. Yeah, I'd be fished, I'd be pissed. 818 00:40:24.599 --> 00:40:27.000 Kelly, what says landlord lady. 819 00:40:28.119 --> 00:40:30.239 Well, you guys are going to be a little disappointed 820 00:40:30.280 --> 00:40:30.920 on that tease. 821 00:40:32.280 --> 00:40:33.039 She didn't answer. 822 00:40:33.280 --> 00:40:37.480 Her dealbox is not set up to take messages here. 823 00:40:37.960 --> 00:40:40.800 Wait a minute, Is that the only number, Carl, we have? 824 00:40:40.960 --> 00:40:43.599 I'm sorry I picked up the wrong landlord problem. Yes, 825 00:40:43.679 --> 00:40:47.320 I understand, Dennis. Is that the only phone number you 826 00:40:47.440 --> 00:40:49.480 have for well? 827 00:40:49.519 --> 00:40:52.880 She had another number, but she sent me that number 828 00:40:52.880 --> 00:40:56.079 to get a hold of her. Uh it's a corporation. 829 00:40:56.199 --> 00:41:00.320 It's called see it's called uh Uh. 830 00:41:03.159 --> 00:41:06.079 Is it the management company? Is that what you're referring to. 831 00:41:06.639 --> 00:41:09.440 No, it's a private owner. But she says she has 832 00:41:09.440 --> 00:41:12.480 a management company and this is supposed to be her. 833 00:41:12.679 --> 00:41:16.960 Uh, well, what's the management company's name? What do you know? 834 00:41:18.079 --> 00:41:20.400 Hold on a second, I'm trying to find it right now. 835 00:41:20.400 --> 00:41:22.559 All right, hold on, get your ducks in a row, 836 00:41:22.599 --> 00:41:24.599 and I'll come back to you. I promise, find me 837 00:41:24.679 --> 00:41:27.760 the management company. Give me a number where it just 838 00:41:27.840 --> 00:41:30.239 doesn't go to nothingness. I mean we've got to have 839 00:41:30.400 --> 00:41:35.000 something to leave a message or to talk to or something. 840 00:41:35.400 --> 00:41:40.760 I mean, something, my goodness, something, Now, talk about problems 841 00:41:40.519 --> 00:41:45.599 this landlord, Carl. You've got a problem with a tenant. 842 00:41:45.719 --> 00:41:50.039 An unauthorized tenant shed some light on that situation for me. 843 00:41:51.639 --> 00:41:57.360 Okay, I've had a tenant that's been there for about 844 00:41:57.960 --> 00:42:01.679 fifteen years. She's been very faithful. I have no problem 845 00:42:01.719 --> 00:42:02.079 with her. 846 00:42:03.000 --> 00:42:09.480 She has, but she's going to be moving out. And 847 00:42:11.480 --> 00:42:15.679 about six months ago she fell on hard times and 848 00:42:15.760 --> 00:42:20.440 so she had without letting letting me know, she had 849 00:42:20.519 --> 00:42:24.119 this guy move in and he's going to pay half 850 00:42:24.119 --> 00:42:28.000 the rent. Well, he has never paid her a penny, 851 00:42:29.119 --> 00:42:32.320 And now that she's moving out, she tells me that 852 00:42:32.440 --> 00:42:38.039 he's finally there. So I know that he's there, and 853 00:42:40.719 --> 00:42:45.000 I give him a thirty day notice that he needed 854 00:42:45.039 --> 00:42:46.559 to be out because I told him I was gonna 855 00:42:47.480 --> 00:42:49.400 in the notice that I'm going to sell the house 856 00:42:50.360 --> 00:42:53.280 and he needs to lean so he's. 857 00:42:53.079 --> 00:42:55.840 Not I wanted. So the lady is on the lease. 858 00:42:55.960 --> 00:42:58.400 Is she on a month to month at this point 859 00:42:58.480 --> 00:43:00.559 because it's been so long as she under a one 860 00:43:00.599 --> 00:43:03.840 year lease? And then this guy moved in and pretty 861 00:43:03.880 --> 00:43:06.199 much unauthorized. 862 00:43:07.000 --> 00:43:10.199 Absolutely unauthorized. I didn't even know what he was there. 863 00:43:10.239 --> 00:43:12.280 When did you find out he was there, Tennis? 864 00:43:14.760 --> 00:43:19.679 I found out on the eighth of last. 865 00:43:19.400 --> 00:43:23.000 Month, So you found out on the eighth last month. 866 00:43:23.000 --> 00:43:24.760 And how long do you think he was there. 867 00:43:24.719 --> 00:43:30.679 Four I'm guessing I don't know for sure, probably less 868 00:43:30.719 --> 00:43:31.920 than six months. 869 00:43:32.320 --> 00:43:35.079 Wow, that's still quite a way. And you want to 870 00:43:35.159 --> 00:43:36.920 sell the property now? Is that correct? 871 00:43:38.000 --> 00:43:38.239 Yeah? 872 00:43:38.800 --> 00:43:41.000 But and I'm sorry I missed this part when I 873 00:43:41.039 --> 00:43:43.760 was deciphering some of the other stuff you said. So 874 00:43:44.039 --> 00:43:47.320 you actually have a month to month lease with her 875 00:43:47.360 --> 00:43:47.920 at this point? 876 00:43:49.480 --> 00:43:52.559 Uh, it's just a month to month sprint alone. 877 00:43:53.199 --> 00:43:56.440 Yeah, okay, so there is no lease. There actually is 878 00:43:56.480 --> 00:44:00.400 a lease, but it's month to month right right, Okay, 879 00:44:00.559 --> 00:44:02.400 Here's what I'd like to do on this. I'd like 880 00:44:02.440 --> 00:44:05.679 to get Brad O'Brien on Kelly. I want to ask 881 00:44:05.719 --> 00:44:07.840 him a couple things on a month to month and 882 00:44:08.159 --> 00:44:10.440 are they caught up? Are they caught up on payments 883 00:44:10.519 --> 00:44:10.719 or no? 884 00:44:12.199 --> 00:44:15.519 Absolutely, she's being very faithful. 885 00:44:17.519 --> 00:44:22.800 So but she doesn't owe you any money. She does 886 00:44:22.840 --> 00:44:25.760 not owe you any money. That's all I'm asking, No, okay, 887 00:44:26.000 --> 00:44:28.320 And basically what we want to figure out for you 888 00:44:28.480 --> 00:44:31.039 is how do you get them out of there the 889 00:44:31.119 --> 00:44:33.239 proper way so you can sell the property? 890 00:44:34.480 --> 00:44:34.639 Right? 891 00:44:34.800 --> 00:44:35.199 All right? 892 00:44:35.239 --> 00:44:38.360 That's an easy enough question. And even though it's a 893 00:44:38.400 --> 00:44:40.880 month to month lease, and a lot of people, especially 894 00:44:40.960 --> 00:44:44.400 landlords in colorado't know this. The problem is we change 895 00:44:44.440 --> 00:44:46.840 some of our laws a couple of years ago where 896 00:44:46.880 --> 00:44:49.239 you can't just get rid of the lease. In general, 897 00:44:49.480 --> 00:44:51.239 you simply can't do it. Even if I had a 898 00:44:51.280 --> 00:44:54.000 one year lease with like Henry Brett's, and he was 899 00:44:54.000 --> 00:44:56.559 renting an apartment or a house from me, and he 900 00:44:56.679 --> 00:44:59.719 was paying on time, so he doesn't owe me money, 901 00:45:00.199 --> 00:45:03.199 and his lease comes up, I'm not going to sell 902 00:45:03.239 --> 00:45:05.760 the property, but I rather get somebody else in there, 903 00:45:06.000 --> 00:45:08.920 because maybe a neighbor's complained about him or anything. It 904 00:45:08.960 --> 00:45:12.039 doesn't matter, but he is paid up. I can't simply 905 00:45:12.119 --> 00:45:15.880 not renew a lease. You have to, which sounds amazing, 906 00:45:16.199 --> 00:45:20.000 but you have to accept in some cases. And we'll 907 00:45:20.000 --> 00:45:21.280 go over that with Brad O'Brien. 908 00:45:21.360 --> 00:45:30.280 After this, go with a sure thing Denver's Best Roofer 909 00:45:30.400 --> 00:45:33.280 Excel Roofing dot com. You don't pay a cent until 910 00:45:33.320 --> 00:45:39.800 you're content. Time for an insurance checkup, free, no obligation. 911 00:45:39.840 --> 00:45:43.639 In comparison, call Compass Insurance paying too much your coverage 912 00:45:43.679 --> 00:45:46.239 at dozens of insurance companies find out now three O 913 00:45:46.400 --> 00:45:47.920 three seven to seven to one help. 914 00:45:48.079 --> 00:45:49.840 You'll think you're his only customer. 915 00:45:49.880 --> 00:45:52.159 When you choose Frank durand the real estate man dot 916 00:45:52.159 --> 00:45:55.519 com to list your home with Remax Alliance three oh 917 00:45:55.519 --> 00:46:00.760 three nine two zero sixteen twenty two. 918 00:46:02.400 --> 00:46:04.880 All right, three oh three seven one three eight two 919 00:46:05.000 --> 00:46:07.239 five five, don't forget. You can always check us out 920 00:46:07.280 --> 00:46:11.079 on YouTube. You go to YouTube and you can hear us. Well, 921 00:46:11.119 --> 00:46:12.920 you can hear a show within this show. To put 922 00:46:12.920 --> 00:46:16.519 it mildly, we have a lot of chats going. In fact, 923 00:46:16.559 --> 00:46:20.239 I just had a hater online, a hoey. Jorge was 924 00:46:20.280 --> 00:46:22.440 not happy with me. He says, Oh, the show is 925 00:46:22.480 --> 00:46:25.199 so much better when Tom does it. It amazes me 926 00:46:25.239 --> 00:46:28.920 how people come on just a bit about you. I mean, 927 00:46:28.960 --> 00:46:31.800 it doesn't matter who you are what you do. Pretty much. 928 00:46:32.119 --> 00:46:35.880 I could probably cure cancer and hor Hay fifty two 929 00:46:35.920 --> 00:46:38.599 to eighty would still be upset with me, because you 930 00:46:38.639 --> 00:46:41.320 know I didn't care it quick enough. So Jorge, I 931 00:46:41.400 --> 00:46:43.800 made it very simple for you. Stay away, you jerk. 932 00:46:44.480 --> 00:46:44.960 You like that. 933 00:46:45.519 --> 00:46:47.840 You know I don't mind fighting with people, I really don't. 934 00:46:48.079 --> 00:46:49.440 I mean, you want to come on and be a 935 00:46:49.519 --> 00:46:51.199 jerk with me, do it. I'm going to do the 936 00:46:51.239 --> 00:46:54.000 same thing back to you. Fire with fire Baby, three 937 00:46:54.000 --> 00:46:56.320 oh three seven, one, three, eight, two five five. Now 938 00:46:56.639 --> 00:47:00.760 we have got Brad O'Brien. Oh well, less law on 939 00:47:01.079 --> 00:47:03.960 when it comes to property management, when it comes to 940 00:47:04.360 --> 00:47:07.679 purchasing property, when it comes to writing up a lease, 941 00:47:07.719 --> 00:47:10.280 when it comes to modifying a lease, looking at it, 942 00:47:10.559 --> 00:47:13.000 when it comes to eminent domain, when it comes to 943 00:47:13.079 --> 00:47:18.159 virtually anything out there that has to do with property, commercial, residential. 944 00:47:18.519 --> 00:47:21.320 Brad O'Brien is our go to. This guy lives and 945 00:47:21.360 --> 00:47:24.559 breathes it. He's one of the best attorneys around. Brad. 946 00:47:24.719 --> 00:47:28.960 First of all, Merry Christmas, sir. How are you doing? Brad? 947 00:47:29.000 --> 00:47:29.199 Great? 948 00:47:29.239 --> 00:47:29.920 My Christmas as. 949 00:47:29.880 --> 00:47:32.639 Well, Thank you sir. Now listen, Carl called up. He's 950 00:47:32.639 --> 00:47:36.679 a landlord. He's had the same lady in his unit 951 00:47:36.800 --> 00:47:40.639 for fifteen years. She doesn't owe any money. She's on 952 00:47:40.800 --> 00:47:44.159 basically a verbal, if you will, month to month lease 953 00:47:44.239 --> 00:47:48.199 at this point, okay, and what's happening is in the 954 00:47:48.280 --> 00:47:51.440 last six months, and I'm not actually sure I want 955 00:47:51.440 --> 00:47:55.000 to ask her, I want to ask I'm sorry him something. Hey, Carl, 956 00:47:55.119 --> 00:48:00.559 I did have a question for you. The was the 957 00:48:00.639 --> 00:48:04.480 relevance of telling me that guy moved in? What was 958 00:48:04.519 --> 00:48:07.480 the relevance of that? Is that what made you want 959 00:48:07.519 --> 00:48:10.599 to sell the property or is there some other relevance 960 00:48:10.639 --> 00:48:10.960 to that. 961 00:48:13.119 --> 00:48:16.400 No, I'm just ready to sell. 962 00:48:16.280 --> 00:48:19.280 Okay, period, So he's ready to sell, Brad, he did 963 00:48:19.320 --> 00:48:23.039 have she did move somebody in that was not on 964 00:48:23.079 --> 00:48:25.360 the lease and he just found out about it. But 965 00:48:25.440 --> 00:48:27.800 apparently that has nothing to do with it. But he 966 00:48:27.880 --> 00:48:30.760 wants to sell the property. Now, what does he have 967 00:48:30.880 --> 00:48:34.199 to do? I know you can only not renew under 968 00:48:34.320 --> 00:48:37.480 certain circumstances now, but I think one of them is 969 00:48:37.480 --> 00:48:39.559 if you're going to sell the property, you can do it. 970 00:48:39.599 --> 00:48:40.679 Is that correct? 971 00:48:41.480 --> 00:48:41.960 That's right? 972 00:48:42.079 --> 00:48:45.000 If someone has been a tenant for a year or longer, 973 00:48:45.119 --> 00:48:47.519 then you have the landlord has to have a reason 974 00:48:47.599 --> 00:48:50.679 to not renew their lease, so for a month, month, 975 00:48:51.760 --> 00:48:54.400 for fifteen years like in this case. Yeah, there has 976 00:48:54.440 --> 00:48:57.519 to be a valid reason. I'm the statute and the 977 00:48:57.599 --> 00:49:00.360 landward wanting to sell is one of those reasons. 978 00:49:00.559 --> 00:49:03.480 So so Carl, you can sell. What does he technically 979 00:49:03.559 --> 00:49:05.960 have to go through? Does he just got to tell her? Hey, 980 00:49:06.280 --> 00:49:08.360 I'm I mean, does he actually if she doesn't want 981 00:49:08.400 --> 00:49:10.039 to leave to I guess he's got to go through 982 00:49:10.039 --> 00:49:10.519 an eviction? 983 00:49:10.760 --> 00:49:10.920 Right? 984 00:49:12.079 --> 00:49:12.239 Well? 985 00:49:13.800 --> 00:49:15.440 Hold on, hold on, Carl, go ahead, Brad. 986 00:49:16.039 --> 00:49:19.519 Yeah, there's a form, Carl. 987 00:49:19.639 --> 00:49:22.039 Carl, Carl, hold on, he's telling you what you got 988 00:49:22.039 --> 00:49:22.599 to go through. 989 00:49:23.760 --> 00:49:25.199 Yeah, there's a notice of no fault. 990 00:49:26.320 --> 00:49:28.400 All right, Carl, you know what you're going to go first, 991 00:49:28.400 --> 00:49:29.199 Go ahead. 992 00:49:29.920 --> 00:49:33.239 Okay, thank you. I fail to tell you that she 993 00:49:33.760 --> 00:49:36.880 is moving out on the twenty third. She after that 994 00:49:36.920 --> 00:49:37.800 she won't be there. 995 00:49:38.000 --> 00:49:40.679 Okay, But you're saying then that guy is still going 996 00:49:40.719 --> 00:49:43.679 to be there. What's the relevance of what you're telling us? 997 00:49:44.320 --> 00:49:47.760 He wants to say okay and live there free. 998 00:49:48.079 --> 00:49:53.920 Well nice, okay, So Brad, there was relevance to this 999 00:49:53.920 --> 00:49:57.719 guy moving in, even though Carl whatever. So, so he's 1000 00:49:57.760 --> 00:49:59.960 going to be faced with this guy not moving out, 1001 00:50:00.320 --> 00:50:02.159 so he's going to have to go through an actual 1002 00:50:02.199 --> 00:50:05.039 eviction process if this guy doesn't want to move out, 1003 00:50:05.079 --> 00:50:06.320 would that be correct, Brad? 1004 00:50:07.000 --> 00:50:10.639 Yes, there's the lady tenant doesn't doesn't deserve any notice 1005 00:50:10.679 --> 00:50:12.719 because she's going to voluntarily move out. So that's that 1006 00:50:12.800 --> 00:50:15.039 issue is done. But this new guy who just showed up, 1007 00:50:15.199 --> 00:50:18.519 not on the lease, not approved of the landlord, he 1008 00:50:18.559 --> 00:50:21.079 can be evicted at any time that start with the 1009 00:50:21.079 --> 00:50:22.440 three day notice to quit. 1010 00:50:23.840 --> 00:50:26.280 Carl, do you have any questions on that you want help. 1011 00:50:26.320 --> 00:50:29.039 Do you want Brad to help you and actually do 1012 00:50:29.159 --> 00:50:30.400 the eviction properly? 1013 00:50:32.280 --> 00:50:32.599 Yeah? 1014 00:50:33.320 --> 00:50:35.599 Yeah, I think you spend a few bucks and have 1015 00:50:35.679 --> 00:50:38.320 it done properly, quite frankly if you've never done it, 1016 00:50:38.519 --> 00:50:41.440 because this guy could be a complete nightmare. Hey, Brad, 1017 00:50:41.480 --> 00:50:43.920 you know common sense says, if he's not on the lease, 1018 00:50:44.519 --> 00:50:48.280 he's not paying any money. And you know this, the lady, 1019 00:50:48.360 --> 00:50:51.599 the actual tenant, moves out. If he called the cops, 1020 00:50:51.960 --> 00:50:54.840 I mean, here's the problem. These squatters generally know what's 1021 00:50:54.880 --> 00:50:57.599 going on. But if the cops come out, most likely, 1022 00:50:57.679 --> 00:51:00.400 what would happen if Carl called up and said, Hey, 1023 00:51:00.559 --> 00:51:02.679 this guy that's not supposed to be living there is 1024 00:51:02.719 --> 00:51:04.880 living there, and then the cops show up, and you 1025 00:51:04.920 --> 00:51:06.480 know he's going to say, well, I've been there the 1026 00:51:06.519 --> 00:51:10.400 last six months. What typically happens, Well, they're. 1027 00:51:10.239 --> 00:51:14.920 Not going to put the person out without a without 1028 00:51:14.960 --> 00:51:17.920 the court order, yeah French possession of some landlord and 1029 00:51:17.960 --> 00:51:20.880 a red restitution being issued, and then you got to 1030 00:51:20.880 --> 00:51:22.880 take that red restitution to the sheriff's office, and the 1031 00:51:22.880 --> 00:51:25.320 sheriff actually is the one who physically removes the person. 1032 00:51:26.400 --> 00:51:28.920 Yeah, Carl, you got any questions. I'm going to give 1033 00:51:28.920 --> 00:51:31.079 you Brad's number. You can call him up after this, 1034 00:51:31.199 --> 00:51:35.199 but I highly suggest you engage with Brad and get 1035 00:51:35.199 --> 00:51:38.280 this handled honestly. I mean you trying to do this yourself. 1036 00:51:38.519 --> 00:51:40.480 You want to get this property sold. You're going to 1037 00:51:40.559 --> 00:51:43.760 have a few bucks out of pocket now doing this properly. 1038 00:51:43.840 --> 00:51:46.159 But he's going to get the order. If the guy doesn't, 1039 00:51:46.360 --> 00:51:48.800 you know, get out of there. And Brad, when you 1040 00:51:48.920 --> 00:51:51.880 enter into something like this, you start with the actual 1041 00:51:52.000 --> 00:51:55.519 notice and there's a chance that this guy might move out. 1042 00:51:55.519 --> 00:51:58.559 When that's posted, then he can move forward. In other words, 1043 00:51:58.559 --> 00:52:00.280 you might not have to go all the way through 1044 00:52:00.280 --> 00:52:03.800 the eviction hearing. A lot of times, right right. 1045 00:52:03.679 --> 00:52:06.119 If the prison voluntarily moves out at any point in 1046 00:52:06.320 --> 00:52:08.800 the eviction process, you could stop the eviction process at 1047 00:52:08.800 --> 00:52:11.239 that time, as they've clearly abandoned the property. 1048 00:52:11.360 --> 00:52:14.079 Yeah, so, I mean Carl literally, I would call him. 1049 00:52:14.119 --> 00:52:16.400 If you don't want to call Brad, call a different attorney. 1050 00:52:16.440 --> 00:52:18.920 But that's really all Brad does. He's so good at it. 1051 00:52:18.960 --> 00:52:20.800 Do you have any other questions for him while we 1052 00:52:20.880 --> 00:52:22.320 have him? 1053 00:52:22.559 --> 00:52:28.840 Yeah, I have one of the questions. He's an unauthorized person, Yep, 1054 00:52:29.239 --> 00:52:33.920 and I understand that an unauthorized person really doesn't have 1055 00:52:33.920 --> 00:52:34.880 any rights. 1056 00:52:37.039 --> 00:52:40.039 Well, that's mostly correct. They do have the right to 1057 00:52:40.079 --> 00:52:45.920 be evicted through the correct civil procedures, the court procedures. 1058 00:52:46.559 --> 00:52:49.719 They for example, a landlord is not allowed to use 1059 00:52:49.800 --> 00:52:52.960 self help in changing the locks or turning off the utilities, 1060 00:52:53.480 --> 00:52:57.559 or using other forceful or threatening means to get the 1061 00:52:57.599 --> 00:52:58.400 tenant out of there. 1062 00:52:58.519 --> 00:53:01.519 Yeah, he can actually And go a little deep dive 1063 00:53:01.559 --> 00:53:04.280 into that for a second, Brad. I mean, like, if 1064 00:53:04.280 --> 00:53:07.360 someone in Carl's circumstance, I can imagine how he feels. 1065 00:53:07.400 --> 00:53:10.159 He feels like he's getting ripped off, taken advantage of. 1066 00:53:10.239 --> 00:53:13.599 I mean, really, this entire show is built around his circumstance. 1067 00:53:13.639 --> 00:53:15.880 But if you decided, hey, I'm just going to cut 1068 00:53:15.880 --> 00:53:18.920 the electricity off, I mean he could actually be fined. 1069 00:53:19.079 --> 00:53:22.199 Correct, Yes, that would be an illegal eviction. 1070 00:53:23.000 --> 00:53:25.960 So this person's in there. It doesn't have many rights, 1071 00:53:26.000 --> 00:53:28.280 but one right right he does have is the right 1072 00:53:28.320 --> 00:53:30.639 to do process, which is you have to go to 1073 00:53:30.800 --> 00:53:33.079 the landoard has to go to court and run through 1074 00:53:33.079 --> 00:53:36.119 the eviction process and then eventually get the sheriff out 1075 00:53:36.159 --> 00:53:39.519 there who performs the actual physical eviction and removal of 1076 00:53:39.519 --> 00:53:39.920 the person. 1077 00:53:40.280 --> 00:53:44.639 It's a pretty wild thought, but in today's society, that's 1078 00:53:44.679 --> 00:53:46.920 how it works. I mean, that's just how it works. 1079 00:53:47.119 --> 00:53:49.559 You know. Back in the day, if you didn't have 1080 00:53:49.599 --> 00:53:51.920 a lease, I mean, you would just probably walk in 1081 00:53:51.960 --> 00:53:54.920 there and drag him out, quite frankly, and not many 1082 00:53:54.960 --> 00:53:57.760 people would do it in the nineteen thirties or whatever. 1083 00:53:57.800 --> 00:54:00.920 But we're just not there. So Carl, I know it's 1084 00:54:00.960 --> 00:54:03.880 not fair, and I'm not here trying to argue against 1085 00:54:03.920 --> 00:54:06.280 the fairness. I think it sucks. But if you don't 1086 00:54:06.280 --> 00:54:09.559 do it the right way, ultimately you're just wasting time 1087 00:54:09.960 --> 00:54:11.800 getting this house to market. 1088 00:54:12.960 --> 00:54:19.199 Okay, I would like to speak with it. Brad. 1089 00:54:19.239 --> 00:54:21.719 It's Brad. Yeah, he's at Let me give you this. 1090 00:54:22.159 --> 00:54:24.079 I'll give you his phone number now and then when 1091 00:54:24.119 --> 00:54:25.599 we put you on hold because I got to go 1092 00:54:25.599 --> 00:54:27.639 to break in a minute. Anyhow, if you don't write 1093 00:54:27.679 --> 00:54:29.519 it down right now, Kelly, O'll pick up and give 1094 00:54:29.519 --> 00:54:33.440 it you again. But seven two zero three seven zero 1095 00:54:33.920 --> 00:54:37.360 seventy three eighty eight seven two zero three seven zero 1096 00:54:37.760 --> 00:54:41.719 seventy three eighty eight. That's olslaw dot com. Brad. One 1097 00:54:41.719 --> 00:54:46.159 more quick question, because everybody, it's amazing how many people 1098 00:54:46.239 --> 00:54:51.159 don't know that are actually landlords in Colorado that you 1099 00:54:51.280 --> 00:54:55.360 simply can't decide not to renew a lease. So the 1100 00:54:55.400 --> 00:54:58.119 reasons that I can think of is, one, if you're 1101 00:54:58.159 --> 00:55:02.960 selling the house and they've lived there over a year, 1102 00:55:03.360 --> 00:55:05.559 you give them how many days notice in order to 1103 00:55:05.599 --> 00:55:07.639 sell the house or not for the renewal. 1104 00:55:08.480 --> 00:55:11.639 Well, it's a ninety day notice, got it? The ninetieth 1105 00:55:11.719 --> 00:55:13.960 day has to be after their tendency expires. 1106 00:55:13.960 --> 00:55:14.440 So, got it? 1107 00:55:14.480 --> 00:55:15.840 So you at least as yeah. 1108 00:55:15.960 --> 00:55:16.519 Yeah, So the. 1109 00:55:16.440 --> 00:55:20.480 Reasons for not renewing some a tenant would be the 1110 00:55:20.519 --> 00:55:23.199 landlord wants to sell or convert it to something different, 1111 00:55:23.280 --> 00:55:25.679 like a short term rental, got it, long term mental 1112 00:55:26.960 --> 00:55:30.480 landlord wants to perform substantial repairs to the home that 1113 00:55:30.800 --> 00:55:33.840 are so substantial that the tenant would have to move out. 1114 00:55:34.079 --> 00:55:36.559 In other words, they want to rehabit. Yep. 1115 00:55:37.000 --> 00:55:39.800 Another one is the landlord wants to move their own 1116 00:55:40.639 --> 00:55:42.440 family member or themselves back in there. 1117 00:55:42.559 --> 00:55:42.920 Got it? 1118 00:55:43.039 --> 00:55:46.119 That sometimes happens, they want to sell it. That's one reason. 1119 00:55:46.280 --> 00:55:48.639 Hey, if they use well, hold on, I want to 1120 00:55:48.679 --> 00:55:51.559 see if there's a loophole here. So if Carl and 1121 00:55:51.599 --> 00:55:53.519 I'm not using him, I'm just using him. 1122 00:55:53.400 --> 00:55:54.000 Because he called. 1123 00:55:54.000 --> 00:55:57.960 But if Carl said, hey, my son is going to 1124 00:55:58.039 --> 00:55:59.719 move in there, so therefore I'm going to kick you 1125 00:55:59.760 --> 00:56:02.400 out and his son moves in for one week and 1126 00:56:02.440 --> 00:56:05.320 then they rent it to somebody else, I mean, could 1127 00:56:05.360 --> 00:56:07.960 they cry foul at that part or how does that work? 1128 00:56:08.559 --> 00:56:11.519 Yeah, the landlord does have to follow through by not 1129 00:56:12.280 --> 00:56:15.320 marketing it for rent for a period of ninety days 1130 00:56:15.639 --> 00:56:18.320 after that ninety date most period. 1131 00:56:18.480 --> 00:56:20.280 God, it's got to be hard to be a landlord 1132 00:56:20.320 --> 00:56:22.800 in Colorado. Go. Henry Brett's is our guest today with 1133 00:56:22.920 --> 00:56:24.480 Excel Roofing. He's got a question. 1134 00:56:24.599 --> 00:56:28.199 Yeah, so that's got a question for you, Mike button Man, 1135 00:56:28.920 --> 00:56:32.519 Dad's on through the eviction process. Does the state just 1136 00:56:33.000 --> 00:56:36.880 expect the landlord to pay the utilities through that and 1137 00:56:36.920 --> 00:56:37.639 eat the cost. 1138 00:56:40.480 --> 00:56:42.480 Well, if there's a lease, the lease is the first 1139 00:56:42.480 --> 00:56:44.920 place to look on who's responsible for utilities. Typically it 1140 00:56:45.000 --> 00:56:49.960 makes a peutenant's responsibility. And if the landlord takes a 1141 00:56:50.159 --> 00:56:53.719 well an eviction case all the way through trial, they 1142 00:56:53.719 --> 00:56:57.719 can do two things through that process. One is to 1143 00:56:57.760 --> 00:57:00.880 get possession and second is to get a money judgment 1144 00:57:01.079 --> 00:57:03.400 award against the tenant in the favor of the landlord. 1145 00:57:03.400 --> 00:57:07.920 That's where the landlord would recover utilities that were encouraged 1146 00:57:07.920 --> 00:57:08.519 in the meantime. 1147 00:57:11.000 --> 00:57:13.280 Yeah, Henry, it's a whole different thing. I know you 1148 00:57:13.320 --> 00:57:16.960 were talking about investing in property. One of the things 1149 00:57:17.119 --> 00:57:20.880 we learned from Barry at vest Era is they do 1150 00:57:20.960 --> 00:57:24.440 almost nothing in Colorado. Now. Things that he does are 1151 00:57:24.480 --> 00:57:27.480 generally out of state. They find the right economy, they 1152 00:57:27.519 --> 00:57:30.000 find the right properties. But one of the reasons they're 1153 00:57:30.079 --> 00:57:33.599 kind of staying away from Colorado is exactly that, man. 1154 00:57:33.639 --> 00:57:36.679 I mean, it's kind of a crazy situation where you 1155 00:57:36.760 --> 00:57:39.519 have a one year lease. Brad, What was the theory 1156 00:57:39.599 --> 00:57:42.239 behind it that you can come up with? Why did 1157 00:57:42.239 --> 00:57:46.320 the legislature actually say and come up with this? What 1158 00:57:46.639 --> 00:57:47.719 do you think it was. 1159 00:57:49.440 --> 00:57:53.320 Well to give people some long term certainty in their 1160 00:57:53.360 --> 00:57:57.519 housing so that if they're renting year to year that 1161 00:57:58.000 --> 00:58:02.039 they couldn't be the are landlard couldn't simply not not 1162 00:58:02.119 --> 00:58:03.800 renew them and then they'd be forced to move it. 1163 00:58:03.800 --> 00:58:06.039 But that's the whole deal they made it to beginning 1164 00:58:06.079 --> 00:58:09.199 with the lease. It's a one year lease. Now, some leases, 1165 00:58:09.239 --> 00:58:12.199 as you know, have options. If the lease has an option, 1166 00:58:12.320 --> 00:58:14.559 then they have an option to rent again. But I 1167 00:58:14.599 --> 00:58:18.119 mean I could understand circumstances. I want to buy a property. 1168 00:58:18.320 --> 00:58:22.239 It appreciates very quick in Colorado, and I might want 1169 00:58:22.280 --> 00:58:24.599 to sell it, or I might want to find, for 1170 00:58:24.880 --> 00:58:27.639 lack of a better word, I might want to find 1171 00:58:27.679 --> 00:58:31.199 better tenants, tenants that might mow the lawn, better tenants 1172 00:58:31.199 --> 00:58:34.280 that don't you know, have complaints from the neighbors that 1173 00:58:34.360 --> 00:58:36.639 I have to hear about. But I mean, I get it, 1174 00:58:36.679 --> 00:58:37.519 you have nothing. 1175 00:58:37.239 --> 00:58:37.800 To do with it. 1176 00:58:38.360 --> 00:58:40.719 But I appreciate every time you come on, Brad. I 1177 00:58:40.719 --> 00:58:43.920 mean you are a wealth of information landlords out there 1178 00:58:43.960 --> 00:58:46.400 if you need someone on your side to whether it's 1179 00:58:46.480 --> 00:58:48.719 to do the eviction right, no matter what it is, 1180 00:58:48.760 --> 00:58:51.360 Brad O'Brien, I mean, it's simple as that the guy 1181 00:58:51.400 --> 00:58:54.880 knows what he's doing. He lives and breathes property in 1182 00:58:54.960 --> 00:58:58.840 Law seven two zero three seventy seventy three eighty eight. 1183 00:58:58.960 --> 00:59:01.800 Terrence has an issue with the reverse mortgage. I'm not 1184 00:59:01.840 --> 00:59:11.239 sure who's on three yet. One line open three oh three, Martino. 1185 00:59:12.519 --> 00:59:15.760 Go with a sure thing Denver's Best roofer excel roofing 1186 00:59:15.880 --> 00:59:16.480 dot com. 1187 00:59:16.519 --> 00:59:18.519 You don't pay a cent until you're content. 1188 00:59:21.880 --> 00:59:25.079 Time for an insurance check up free no obligation comparison 1189 00:59:25.199 --> 00:59:28.760 call Compass Insurance paying too much your coverage at dozens 1190 00:59:28.800 --> 00:59:31.519 of insurance companies find out now three oh three seven 1191 00:59:31.519 --> 00:59:33.880 to seven to one help. You'll think you're his only 1192 00:59:33.960 --> 00:59:36.440 customer when you choose Frank durand the real estate Man 1193 00:59:36.480 --> 00:59:39.880 dot com to list your home with Remax Alliance three 1194 00:59:39.960 --> 00:59:42.039 oh three nine two zero sixteen twenty two. 1195 00:59:42.360 --> 00:59:50.800 All right, folks, three O three seven one three A 1196 00:59:50.920 --> 00:59:52.920 two five five. By the way, you can always check 1197 00:59:53.000 --> 00:59:58.480 us out always always, always on our Troubleshooter network on 1198 00:59:58.519 --> 01:00:00.679 YouTube dot com. It's like a show in a show, 1199 01:00:01.320 --> 01:00:03.519 in fact, we interact with people. It's a really good 1200 01:00:03.519 --> 01:00:05.480 way to watch us. And of course we're here in 1201 01:00:05.519 --> 01:00:07.639 the car. You want to listen to us on six 1202 01:00:07.760 --> 01:00:10.960 thirty kh O W. A lot of people didn't know this, 1203 01:00:11.079 --> 01:00:14.320 but hey, Dragon, what's our uh? What's our HD channel 1204 01:00:14.400 --> 01:00:19.119 ninety three point five HD two ninety three point five 1205 01:00:19.360 --> 01:00:22.000 HD two. You can listen to us on FM if 1206 01:00:22.039 --> 01:00:24.159 you have a tesla like I do with no AM. 1207 01:00:24.400 --> 01:00:28.599 And then of course in Colorado Springs KRDO and Pueblo KRDO, 1208 01:00:28.679 --> 01:00:31.880 as another boy, I think they have an FM and 1209 01:00:31.960 --> 01:00:34.679 an AM there we're on. But anyhow, we're everywhere. And then, 1210 01:00:34.719 --> 01:00:38.599 of course our podcast more than fifty thousand people a month. 1211 01:00:38.679 --> 01:00:42.719 Our podcast is just the bomb Man, but that's how 1212 01:00:42.719 --> 01:00:44.960 it works. I got two lines open three oh three 1213 01:00:45.000 --> 01:00:49.000 seven one three eight two five five if you've got 1214 01:00:49.039 --> 01:00:51.360 a question. We're going to have an update coming up 1215 01:00:51.400 --> 01:00:54.239 on a Mercedes soon. When Scott get in, who knows 1216 01:00:54.239 --> 01:00:56.880 the answer for being here about one, he's okay, we're 1217 01:00:56.880 --> 01:01:00.199 going to have an update on that Mercedes and I'll recap. 1218 01:01:00.239 --> 01:01:04.679 But it's a crazy update. The guy basically said he 1219 01:01:04.880 --> 01:01:08.840 was the guy set a shop, broke his steering column 1220 01:01:09.199 --> 01:01:11.800 and his car wouldn't start. There was all kinds of 1221 01:01:11.800 --> 01:01:16.079 problems and the shop said, no, we didn't do anything wrong. 1222 01:01:16.320 --> 01:01:20.519 It ended up over at Mercedes of Denver and got repaired. 1223 01:01:20.559 --> 01:01:23.480 The repair was over three thousand dollars, and we're going 1224 01:01:23.559 --> 01:01:26.719 to find out what Mercedes of Denver thought and what 1225 01:01:26.760 --> 01:01:30.000 Scott figured out. Was it the original shop's fault. Was 1226 01:01:30.039 --> 01:01:32.639 it because the vehicle was old and it was a coincidence, 1227 01:01:32.880 --> 01:01:35.039 But you get the idea. We're going to dig into that, 1228 01:01:35.079 --> 01:01:38.599 and honest to god, I have no idea. I personally 1229 01:01:38.920 --> 01:01:40.800 have no idea what the update is I'm going to 1230 01:01:40.840 --> 01:01:44.840 hear along with you guys. Now it looks like Terrence 1231 01:01:45.000 --> 01:01:47.480 was next. Oh he just dropped off, So it looks 1232 01:01:47.519 --> 01:01:50.039 like Janet is up. She's got a comment on the 1233 01:01:50.119 --> 01:01:52.519 landlord issue. What's your comment, Janet? 1234 01:01:53.639 --> 01:01:54.519 Yeah, Mark, I just. 1235 01:01:54.559 --> 01:01:58.840 Was wondering if the lady that is actually on the 1236 01:01:58.920 --> 01:02:02.880 lease has a responsibility for the tenant that she brought 1237 01:02:02.880 --> 01:02:06.079 in that the landlord is going to have to now remove. 1238 01:02:06.880 --> 01:02:10.199 Well, I think she would. Honestly, he could probably go 1239 01:02:10.320 --> 01:02:13.880 after that. In fact, i'm pretty sure Brad O'Brien would 1240 01:02:13.880 --> 01:02:15.719 agree with this, and I'm doing this just for a 1241 01:02:15.880 --> 01:02:18.920 memory off of calls that were similar. He could go 1242 01:02:19.039 --> 01:02:22.880 after her maybe for any damages, like if he kicked 1243 01:02:22.880 --> 01:02:26.320 the wall or did anything like that, or he could 1244 01:02:26.400 --> 01:02:28.639 go after her for breaking the lease and go after 1245 01:02:28.679 --> 01:02:31.239 in eviction. But she's moving out. But if there was 1246 01:02:31.360 --> 01:02:34.119 damages directly due to him and she's the one that 1247 01:02:34.239 --> 01:02:36.440 led him in, I'm sure he could. But I'm not 1248 01:02:36.480 --> 01:02:39.880 so sure there's any damages. I mean, can you imagine, Janet, 1249 01:02:39.920 --> 01:02:43.800 the audacity of someone just saying, Hey, I'm just going 1250 01:02:43.880 --> 01:02:47.760 to stay here and not pay you anything. It's really crazy. 1251 01:02:47.800 --> 01:02:51.480 But in this day, we hear these stories all over 1252 01:02:51.519 --> 01:02:54.800 the country all the time. The more liberal the city, 1253 01:02:54.840 --> 01:02:56.440 the more we hear them as well. 1254 01:02:57.840 --> 01:03:01.199 Well, it's an entitled it's an entitled country anymore, so 1255 01:03:01.519 --> 01:03:02.800 I guess we shouldn't be shocked. 1256 01:03:03.280 --> 01:03:07.320 No, it's really crazy, though, to think that we have 1257 01:03:07.400 --> 01:03:10.760 one listener on YouTube that had a guy move into 1258 01:03:11.480 --> 01:03:13.760 I forget the guy's name. I might be Dave H. 1259 01:03:13.880 --> 01:03:16.559 But honestly I don't remember who it is. But listen 1260 01:03:16.599 --> 01:03:19.760 to this. He had like a detached garage from his house, 1261 01:03:20.079 --> 01:03:22.599 and the detached garage is kind of in an alley 1262 01:03:22.599 --> 01:03:25.199 in Denver. I would assume like the trash truck goes 1263 01:03:25.199 --> 01:03:28.360 through the alley, stuff like that. But some dude moved 1264 01:03:28.400 --> 01:03:32.559 into his detached garage and locked the doors and simply 1265 01:03:32.559 --> 01:03:34.000 wouldn't leave. Do you remember that? 1266 01:03:34.559 --> 01:03:34.800 I do. 1267 01:03:35.559 --> 01:03:38.159 It was crazy, and I'm like, well, go down there, 1268 01:03:38.159 --> 01:03:41.639 and I think I jokingly said I'd bring my German 1269 01:03:41.679 --> 01:03:43.800 shepherd down there and throw him in there and see 1270 01:03:43.800 --> 01:03:44.760 who comes out first. 1271 01:03:44.840 --> 01:03:46.760 So what are his solutions in that situation? 1272 01:03:46.840 --> 01:03:49.039 Well, he called the cops, and the cops said, we 1273 01:03:49.079 --> 01:03:51.559 can't do anything. We're not going to forcibly remove him, 1274 01:03:51.719 --> 01:03:54.119 so he had to go through an eviction process. He 1275 01:03:54.199 --> 01:03:58.280 had to evict a homeless guy that moved into his 1276 01:03:58.400 --> 01:04:00.079 garage without him knowing. 1277 01:04:00.280 --> 01:04:03.679 So what's the timeframe to call it breaking and entering that? 1278 01:04:03.880 --> 01:04:06.320 I can't tell you. Tom and I have argued about that. 1279 01:04:06.880 --> 01:04:10.440 I have always said, and here's the deal. We go 1280 01:04:10.519 --> 01:04:13.880 on vacation, we come home two weeks later and there's 1281 01:04:13.920 --> 01:04:17.440 someone in my house getting mail. Yeah, there's someone in 1282 01:04:17.480 --> 01:04:20.039 my house. I've always said this. I'm shooting first and 1283 01:04:20.119 --> 01:04:23.719 asking questions later. That's it. That's what I'm doing. I'm 1284 01:04:23.719 --> 01:04:25.559 not going to ask him how long you been there? 1285 01:04:25.639 --> 01:04:28.920 What's going on? He's in my house, make my day. 1286 01:04:29.679 --> 01:04:32.239 It's just the way it goes. Right now. I would 1287 01:04:32.239 --> 01:04:34.760 assume it's still legal. That's not legal advice to you. 1288 01:04:35.159 --> 01:04:38.639 But I'm shooting first and asking questions later because they 1289 01:04:38.639 --> 01:04:40.920 should not be in my house. I don't know the 1290 01:04:41.000 --> 01:04:43.679 answer to that. It's one thing if someone has a 1291 01:04:43.760 --> 01:04:47.440 lease and they stop paying rent, or the landlord claims 1292 01:04:47.480 --> 01:04:50.639 they stop paying rent, Maybe they didn't. Maybe the landlord 1293 01:04:50.719 --> 01:04:53.079 just wants them out. I'm sure that's happened before, but 1294 01:04:53.159 --> 01:04:56.039 it's one thing to do something like that, where they 1295 01:04:56.079 --> 01:04:58.519 were allowed to be there at one time. But the 1296 01:04:58.519 --> 01:05:01.880 case Henry of this guy in the it's just nuts. 1297 01:05:02.280 --> 01:05:05.280 It's a homeless guy that literally moved into his garage 1298 01:05:05.760 --> 01:05:07.800 and he couldn't get rid of them. The cops wouldn't 1299 01:05:07.800 --> 01:05:09.159 get rid of them, nobody. 1300 01:05:09.480 --> 01:05:10.599 I have a comment on that. 1301 01:05:10.800 --> 01:05:15.199 On our properties, we had homeless coming in and we could. 1302 01:05:15.519 --> 01:05:18.840 Police advised us to put up no trust passing signs. 1303 01:05:19.280 --> 01:05:22.239 So with the no trust passing signs, my sister and 1304 01:05:22.320 --> 01:05:24.320 I were able to call the police, and with the 1305 01:05:24.360 --> 01:05:26.159 no trust passing sign the. 1306 01:05:26.159 --> 01:05:27.559 Police will act. 1307 01:05:27.880 --> 01:05:31.840 But without a no trust passing sign posted on the property, 1308 01:05:31.880 --> 01:05:32.239 they won't. 1309 01:05:32.280 --> 01:05:33.239 They won't do anything. 1310 01:05:33.360 --> 01:05:35.480 Think of how crazy that. That's incredible. 1311 01:05:35.519 --> 01:05:38.119 And that was going into your house, not just your garage. 1312 01:05:38.480 --> 01:05:42.039 It was going into the common area of the apartment. 1313 01:05:42.440 --> 01:05:45.239 Okay, I got it wasn't actually a dwell so it 1314 01:05:45.320 --> 01:05:47.840 wasn't a dwelling. It was basically the hallway, the. 1315 01:05:47.840 --> 01:05:51.400 Hallway or storage shed next to the building. 1316 01:05:51.559 --> 01:05:53.679 How many properties do you have around if you don't 1317 01:05:53.679 --> 01:05:57.320 mind sharing? In Colorado's all I care about. I have 1318 01:05:58.079 --> 01:06:01.159 several six six rentals and three apartment pack and you're 1319 01:06:01.199 --> 01:06:04.320 literally thinking, how long have you had him, got him 1320 01:06:04.360 --> 01:06:07.719 forty years. Okay, I'm going to tell people after this break, Janet, 1321 01:06:07.760 --> 01:06:09.880 I appreciate your call. Hey, we do have lines open. 1322 01:06:09.960 --> 01:06:12.079 First time today. You need some help. I want to 1323 01:06:12.079 --> 01:06:14.639 hear from you. Three oh three seven one three eight 1324 01:06:14.679 --> 01:06:18.039 two five five three oh three Martino, which you here 1325 01:06:18.079 --> 01:06:22.280 with bo is most likely doing forty years, forty years 1326 01:06:22.280 --> 01:06:23.599 he's had property hold tight. 1327 01:06:29.159 --> 01:06:32.400 Go with a sure thing Denver's best roofer Excel Roofing 1328 01:06:32.519 --> 01:06:35.159 dot com. You don't pay a cent until you're content 1329 01:06:36.079 --> 01:06:41.000 than time for an insurance check up free, no obligation. 1330 01:06:41.039 --> 01:06:44.880 In comparison, call Compass Insurance paying too much your coverage 1331 01:06:44.880 --> 01:06:47.800 at dozens of insurance companies find out now three oh three, 1332 01:06:47.920 --> 01:06:50.079 seven to seven to one help. You'll think you're his 1333 01:06:50.239 --> 01:06:52.840 only customer when you choose Frank durand the real estate 1334 01:06:52.880 --> 01:06:56.159 Man dot com to list your home with Remax Alliance 1335 01:06:56.360 --> 01:06:58.639 three oh three nine two zero sixteen twenty two. 1336 01:07:00.440 --> 01:07:03.079 All right, listen, we have got a lot cooking. Next hour, 1337 01:07:03.119 --> 01:07:05.079 we're gonna have some updates. I got some open lines 1338 01:07:05.119 --> 01:07:07.960 three oh three Martino three zero three seven one three 1339 01:07:08.000 --> 01:07:10.719 eight two five five. Also, I put a poll up 1340 01:07:11.079 --> 01:07:15.239 on our YouTube channel and the majority of people think 1341 01:07:15.239 --> 01:07:17.480 the government's gonna shut down tomorrow. But it was a 1342 01:07:17.480 --> 01:07:19.239 lot closer than I thought. I think it was like 1343 01:07:19.679 --> 01:07:22.559 fifty six forty four. I'm pretty sure we're going to 1344 01:07:22.599 --> 01:07:25.880 have a government shut down tomorrow. And this all happened 1345 01:07:25.920 --> 01:07:31.320 pretty quickly when you know, basically the administration coming in 1346 01:07:31.440 --> 01:07:34.199 decided they didn't want to have all the pork in it. 1347 01:07:34.280 --> 01:07:37.159 I mean, simple as that. There's all kinds of reasons 1348 01:07:37.440 --> 01:07:40.199 that that bill got wiped, and I hoped the Republicans 1349 01:07:40.239 --> 01:07:44.000 stick together and you know, just get it done, get 1350 01:07:44.000 --> 01:07:46.360 a new bill. But that's it. We've got a lot 1351 01:07:46.360 --> 01:07:48.400 more coming up. In fact, we just had to have 1352 01:07:48.519 --> 01:07:51.280 their deputy walk in. It's a good time to call 1353 01:07:51.360 --> 01:07:54.360 with any problems. Three to zho three Martino. We'll see 1354 01:07:54.360 --> 01:07:55.840 you guys in a few minutes. 1355 01:08:12.679 --> 01:08:15.960 Go with a sure thing Denver's best roofer Excel Roofing 1356 01:08:16.039 --> 01:08:18.680 dot com. You don't pay a cent until you're content. 1357 01:08:22.039 --> 01:08:25.239 Time for an insurance check up free, no obligation. In comparison, 1358 01:08:25.359 --> 01:08:28.920 call Compass insurance paying too much your coverage at dozens 1359 01:08:28.920 --> 01:08:31.680 of insurance companies find out now three oh three seven 1360 01:08:31.760 --> 01:08:32.640 seven one help. 1361 01:08:32.800 --> 01:08:34.600 You'll think you're his only customer. 1362 01:08:34.600 --> 01:08:36.880 When you choose Frank durand the real estate man dot 1363 01:08:36.880 --> 01:08:40.239 Com to list your home with Remax Alliance three oh 1364 01:08:40.279 --> 01:08:46.960 three nine two zero sixteen twenty two. 1365 01:08:50.000 --> 01:08:53.000 New needed that who you don't have? 1366 01:08:55.680 --> 01:09:00.880 Run anxious as fast as you can. No shoots gonna come. 1367 01:09:01.479 --> 01:09:07.600 Man, this is the Troubleshooter Show. No Tom Martine, Welcome. 1368 01:09:07.239 --> 01:09:08.960 My friends to the only show of his kind. We're 1369 01:09:08.960 --> 01:09:12.560 here to solve problems, answer questions, take complaints, try to 1370 01:09:12.600 --> 01:09:14.319 make your life a little bit better. Maybe you got 1371 01:09:14.359 --> 01:09:17.520 a banned landlord. Got We had a lot of landlord 1372 01:09:17.680 --> 01:09:22.039 calls the first two hours. Maybe a contractor ripped you off. 1373 01:09:22.079 --> 01:09:24.520 Maybe you got a problem with an auto mechanic, any 1374 01:09:24.600 --> 01:09:27.439 kind of malicious merchant. You get it, You get it. 1375 01:09:27.520 --> 01:09:31.039 That's what the show's about. Over three hundred million dollars. 1376 01:09:31.560 --> 01:09:33.479 Think of that number, and it's actually a lot more 1377 01:09:33.560 --> 01:09:35.600 than that, but that's the number we put on it 1378 01:09:35.680 --> 01:09:38.880 right now, three hundred million dollars over a forty five 1379 01:09:38.960 --> 01:09:44.600 year period in cash, merchandise, exchanges, refunds, services directly due 1380 01:09:44.600 --> 01:09:46.800 to this show. You got a problem, pick up that 1381 01:09:46.840 --> 01:09:49.319 phone right now. Three oh three seven one three eight 1382 01:09:49.399 --> 01:09:52.800 two five five three Ozho three Martino. I do want 1383 01:09:52.840 --> 01:09:55.880 to tell you about Paul the water man. Susanna and 1384 01:09:55.960 --> 01:09:57.960 I had him out. It's been probably five or six 1385 01:09:58.000 --> 01:10:01.960 months now, had a water softener put in. Suzanna absolutely 1386 01:10:02.039 --> 01:10:05.479 loves it. I love it. It's actually a lot lower 1387 01:10:05.520 --> 01:10:07.840 maintenance that I ever thought. All you really do is 1388 01:10:07.880 --> 01:10:12.199 add salt maybe every four or five months. I mean, 1389 01:10:12.399 --> 01:10:15.119 we've never let it get down to like empty. But 1390 01:10:15.520 --> 01:10:18.600 there's really no maintenance to it. The water quality is 1391 01:10:18.600 --> 01:10:21.800 so much better. It's remarkable, and it's good for the 1392 01:10:21.840 --> 01:10:26.439 pipes everything else. It really is. But water Pros has 1393 01:10:26.560 --> 01:10:30.680 these systems half the cost of the other guys. In fact, 1394 01:10:30.720 --> 01:10:33.479 if you've been looking at a system and had a quote, 1395 01:10:33.760 --> 01:10:35.680 call these guys and I bet you anything, they're half 1396 01:10:35.720 --> 01:10:39.199 the price, if not more, waterpros dot net. You can 1397 01:10:39.239 --> 01:10:41.960 also get point of use systems that are right there, 1398 01:10:42.000 --> 01:10:45.279 but you get the idea waterpros dot net. Paul's the owner, 1399 01:10:45.399 --> 01:10:46.000 is a great guy. 1400 01:10:46.279 --> 01:10:47.560 I was just going to ask you, Mark, I know 1401 01:10:47.600 --> 01:10:49.800 when we first got it, you were concerned about like 1402 01:10:49.840 --> 01:10:51.840 the changing the taste of the water and whatnot. 1403 01:10:51.920 --> 01:10:53.399 You haven't noticed anything, have you. 1404 01:10:53.560 --> 01:10:56.199 I don't notice any change. It's so weird when you 1405 01:10:56.239 --> 01:10:59.239 add salt to something but the water doesn't go through there, 1406 01:11:00.279 --> 01:11:02.840 It's just crazy. I kind of always thought that. But no, 1407 01:11:03.079 --> 01:11:09.279 there's absolutely no change in the water. What so ever, 1408 01:11:10.359 --> 01:11:12.399 Deputy Dmitri joins us. What's up? 1409 01:11:12.439 --> 01:11:15.680 Deputy d hey Mark got an update on that weird 1410 01:11:15.840 --> 01:11:18.920 RV case. Remember the guy who's homeless lived in his RV. 1411 01:11:19.520 --> 01:11:22.159 The police came tracked him down one night, he took 1412 01:11:22.199 --> 01:11:22.880 his tools. 1413 01:11:23.760 --> 01:11:27.840 They shot a tracking dart into Denver, was chasing him down. Yeah, 1414 01:11:27.920 --> 01:11:31.840 he claimed that no one, he didn't see him and 1415 01:11:31.960 --> 01:11:34.000 apparently they put a tracking dart in the RV. 1416 01:11:34.640 --> 01:11:37.479 Yeah, and then they eventually made use of that tracking 1417 01:11:37.560 --> 01:11:41.680 dart came and got him hauled away to the slammer, 1418 01:11:42.319 --> 01:11:45.680 hauled away his RV impounded it. When he got out 1419 01:11:45.680 --> 01:11:48.000 of the slammer in Denver, he said that he was 1420 01:11:48.039 --> 01:11:50.079 extra dited out to I want to say Missouri. 1421 01:11:50.319 --> 01:11:51.920 I think it was Missouri, he. 1422 01:11:51.920 --> 01:11:55.359 Claims for a traffic ticket. But date on extra date 1423 01:11:55.439 --> 01:11:58.039 on a traffic ticket. No, that was that was Deputy 1424 01:11:58.079 --> 01:12:00.920 Choppers observation. In an email that he sent me, he 1425 01:12:01.000 --> 01:12:03.199 also mentioned that DPD is not going to shoot a 1426 01:12:03.199 --> 01:12:06.920 tracking dart into a vehicle for moving violation, for a 1427 01:12:06.960 --> 01:12:07.800 traffic ticket. 1428 01:12:07.680 --> 01:12:11.880 So that something was sketchy about this guy in every place. 1429 01:12:11.920 --> 01:12:13.800 Oh, he didn't even know. Remember, he said he didn't 1430 01:12:13.800 --> 01:12:15.119 even know what jail he went to. 1431 01:12:15.239 --> 01:12:16.960 He didn't even know what police arrested him. 1432 01:12:17.000 --> 01:12:19.520 No, he didn't know which city impounded as RV. 1433 01:12:19.640 --> 01:12:22.439 So he did know, ye, the color of his shoes, 1434 01:12:22.920 --> 01:12:25.399 because I asked him that, because he knew nothing else. 1435 01:12:25.439 --> 01:12:27.039 Yeah, we don't know that for a fact, we haven't 1436 01:12:27.039 --> 01:12:30.119 seen his shoes yet, that's true. But so I called. 1437 01:12:30.159 --> 01:12:31.800 I started with Aurora Police. 1438 01:12:31.960 --> 01:12:34.520 But the whole reason he was calling was because he 1439 01:12:34.560 --> 01:12:35.720 had a bunch of tools. 1440 01:12:36.079 --> 01:12:40.000 Yeah, apparently he ekes out a meager living using these tools. 1441 01:12:40.000 --> 01:12:42.159 And he said either two or four thousand dollars worth 1442 01:12:42.199 --> 01:12:44.399 of power tools something. Either way, it's a lot of 1443 01:12:44.399 --> 01:12:46.199 tools and they were important to him, so I wanted 1444 01:12:46.199 --> 01:12:48.600 to help him find them. He gave up on getting 1445 01:12:48.680 --> 01:12:51.319 the RV back, and that's probably a good thing, because 1446 01:12:52.039 --> 01:12:54.119 I doubt he has insurance. I mean, he doesn't sound 1447 01:12:54.159 --> 01:12:55.560 like a really responsible guy. 1448 01:12:55.640 --> 01:12:58.239 I don't even think the RV ran at this point. 1449 01:12:58.600 --> 01:13:01.239 And he also said he didn't care about the RV. 1450 01:13:01.640 --> 01:13:02.600 Wasn't really his. 1451 01:13:02.800 --> 01:13:05.520 Yeah, he didn't that from salvage or bought it from 1452 01:13:05.520 --> 01:13:07.159 the storage unit dragons. 1453 01:13:07.479 --> 01:13:11.439 Absolutely right, he has He has a bill of sale, 1454 01:13:11.439 --> 01:13:14.199 which is enough to prove ownership. But unfortunately for him, 1455 01:13:14.239 --> 01:13:15.640 he never registered it, nor. 1456 01:13:15.640 --> 01:13:17.359 Did the people that sold it to him. 1457 01:13:17.600 --> 01:13:20.680 Yeah, because they it was abandoned in their storage yards, 1458 01:13:20.800 --> 01:13:22.560 so they didn't register it either. 1459 01:13:22.680 --> 01:13:24.880 No, but they should have win through and did it properly. 1460 01:13:25.079 --> 01:13:27.760 Then they would have had a title to transfer to him, 1461 01:13:28.039 --> 01:13:29.439 or at least to give to him. 1462 01:13:29.840 --> 01:13:32.359 Yeah. He says that they did go to court get 1463 01:13:32.439 --> 01:13:34.960 some He describes it as some kind of paperwork, but 1464 01:13:35.279 --> 01:13:37.399 he doesn't have the title. But that's not going to 1465 01:13:37.439 --> 01:13:40.039 make any difference anyway, because he has neither a title 1466 01:13:40.039 --> 01:13:42.479 nor a registration in his name. And that's going to 1467 01:13:42.520 --> 01:13:45.960 become really important here in a minute. Aurora police told 1468 01:13:46.000 --> 01:13:49.000 me that they don't have the RV. Where is it? 1469 01:13:49.000 --> 01:13:52.560 It's in Denver. So I use this website. I forgot 1470 01:13:52.600 --> 01:13:54.560 what it's called, but you can plug in a ven 1471 01:13:54.680 --> 01:13:56.920 number or a license plate and it will tell you 1472 01:13:56.960 --> 01:13:59.680 which impound yard has your RV or your vehicle. I 1473 01:14:00.399 --> 01:14:04.000 so I tracked it down to Denver and you know, 1474 01:14:04.399 --> 01:14:07.920 I contacted the Sheriff's office who operates at in pound Yard, 1475 01:14:08.479 --> 01:14:12.000 and they told me they really took my request very seriously, 1476 01:14:12.319 --> 01:14:14.199 and they told me that they're not going to let 1477 01:14:14.239 --> 01:14:17.840 the guy in because their policy is you have to 1478 01:14:17.880 --> 01:14:20.960 be the registered owner of a vehicle for them to 1479 01:14:21.039 --> 01:14:23.640 let you go in and remove personal property from this view. 1480 01:14:23.680 --> 01:14:26.760 And if you recall, I kind of had this conversation 1481 01:14:26.960 --> 01:14:29.600 with you on air because I was like, man, all 1482 01:14:29.640 --> 01:14:34.079 he's got is his bill, this receipt, and I could 1483 01:14:34.119 --> 01:14:36.479 make that on any computer in ten seconds. 1484 01:14:36.479 --> 01:14:38.800 That's what they told me. Yeah, they said that they do, 1485 01:14:38.880 --> 01:14:41.560 you know, in curse some kind of liability and they're 1486 01:14:41.640 --> 01:14:42.800 really concerned about that. 1487 01:14:43.079 --> 01:14:43.319 Now. 1488 01:14:43.399 --> 01:14:46.119 In by contrast, however, I spoke with Aurora to see 1489 01:14:46.119 --> 01:14:48.520 what their policy is, and they told me they would 1490 01:14:48.520 --> 01:14:50.560 have accepted just that bill of sale. 1491 01:14:50.720 --> 01:14:54.079 Well, yeah, but there's no gang members running around in Aurora. 1492 01:14:54.079 --> 01:14:56.119 Well not anymore. I think they nabbed them all over 1493 01:14:56.119 --> 01:14:57.640 there from the pick him up in a couple of 1494 01:14:57.720 --> 01:14:58.159 days ago. 1495 01:14:58.279 --> 01:15:02.600 Yeah, nineteen of them, you know, grabbing people's fingernails, the 1496 01:15:02.640 --> 01:15:03.319 whole bit, right. 1497 01:15:03.359 --> 01:15:05.399 Yeah, But according to the mayor of Aurora, there's no 1498 01:15:05.479 --> 01:15:08.880 gang problem and According to him, the problem lies with 1499 01:15:08.920 --> 01:15:12.600 the so called slumlord that operates the edge of lowry apartments. 1500 01:15:12.720 --> 01:15:15.279 Yeah, he's running around trying to collect ramp by ripping 1501 01:15:15.319 --> 01:15:18.520 off people's fingernails. Is that what he's trying to say there? 1502 01:15:18.680 --> 01:15:21.199 I you know, I'm not sure, but it's a mess. 1503 01:15:21.239 --> 01:15:23.439 But anyway to get back to this guy's RV. So 1504 01:15:24.279 --> 01:15:27.000 my contact at the Denver Sheriff's office went. She's a 1505 01:15:27.079 --> 01:15:30.359 very nice lady. She's very sympathetic to this guy's cause. 1506 01:15:31.079 --> 01:15:34.880 And she actually spoke with the sheriff himself, and the 1507 01:15:34.960 --> 01:15:38.520 sheriff said that he has no authority to waive this policy. 1508 01:15:39.199 --> 01:15:42.560 The RV is going to be scrapped. It's not suitable 1509 01:15:42.600 --> 01:15:43.680 for resale. 1510 01:15:43.520 --> 01:15:45.800 Not at all. What do they do with the contents? 1511 01:15:46.079 --> 01:15:48.680 Well, it's going to get hauled away to the scrapyard. 1512 01:15:48.840 --> 01:15:51.359 Oh yeah, so whatever's in it's in it. Yeah, whatever's 1513 01:15:51.399 --> 01:15:52.039 in it is in it. 1514 01:15:52.319 --> 01:15:54.920 Now she is going to find out what scrapyard is 1515 01:15:54.960 --> 01:15:58.000 going to go to because I have some content. You know, 1516 01:15:58.039 --> 01:16:00.520 I'm in the recycling industry and so I know I'm 1517 01:16:00.600 --> 01:16:03.399 personal friends with a bunch of guys at various scrap yards. 1518 01:16:03.840 --> 01:16:06.880 So if I find out where it's going. If it's 1519 01:16:07.000 --> 01:16:10.039 one of the yards where I have my personal contacts, 1520 01:16:10.279 --> 01:16:12.239 I'll call and say, hey, Joe, can you let me 1521 01:16:12.279 --> 01:16:12.960 into this thing? 1522 01:16:13.720 --> 01:16:16.039 How does that work? When something like an RV goes 1523 01:16:16.079 --> 01:16:20.079 over even a car, I mean, at some point someone's 1524 01:16:20.119 --> 01:16:22.000 got to go through it looking for stuff. I mean, 1525 01:16:22.039 --> 01:16:22.720 why wouldn't they? 1526 01:16:22.720 --> 01:16:25.000 Oh they do, because they do find I've seen the 1527 01:16:25.039 --> 01:16:29.560 process they calmbed through the vehicle. Would because they get money, 1528 01:16:29.600 --> 01:16:32.079 they get tools, they get guns, they get all kinds 1529 01:16:32.079 --> 01:16:33.199 of stuff that's that's. 1530 01:16:33.159 --> 01:16:35.319 Valuable, especially in an RV. Who knows what's. 1531 01:16:35.319 --> 01:16:37.239 Especially in RV. Now, I would be afraid to go 1532 01:16:37.279 --> 01:16:39.680 into an RV without a hazmat suit because of the math. 1533 01:16:40.079 --> 01:16:43.560 Especially yeah, I mean you know, because you can touch 1534 01:16:43.640 --> 01:16:45.760 something or you can stir up dust and die. 1535 01:16:45.800 --> 01:16:47.640 Even in Colorado. 1536 01:16:47.640 --> 01:16:50.479 No, he's still, he is still he can't get a 1537 01:16:50.520 --> 01:16:53.560 bus ticket. He's I believe he's in Kansas City, so 1538 01:16:53.600 --> 01:16:55.479 he hasn't been able to even get a bus ticket. 1539 01:16:55.560 --> 01:16:57.359 But he has a brother and an aunt out here, 1540 01:16:57.399 --> 01:16:59.000 and they were willing to go out and pick up 1541 01:16:59.039 --> 01:17:02.920 the tools. The poor guy, I mean, Daniel, I don't 1542 01:17:02.920 --> 01:17:05.520 know what his background is. It's probably not really bright. 1543 01:17:05.600 --> 01:17:08.800 But uh, he's not. The long story is he's not 1544 01:17:09.119 --> 01:17:11.359 He's not getting there. He he's not getting his tools. 1545 01:17:11.880 --> 01:17:15.039 I've got a question about this cemetri So you were 1546 01:17:15.079 --> 01:17:17.720 able to find this website where you could punch us cool, 1547 01:17:17.920 --> 01:17:20.760 then number, is it possible we can find out who 1548 01:17:20.800 --> 01:17:23.159 the original owner of the r V is and we 1549 01:17:23.199 --> 01:17:24.840 can contact him to get up. 1550 01:17:26.399 --> 01:17:27.399 Not through that website. 1551 01:17:27.439 --> 01:17:30.439 But I'm not gonna have a nickel though. He can't 1552 01:17:30.479 --> 01:17:33.239 afford a bus ticket, let alone to register something. 1553 01:17:33.399 --> 01:17:33.560 Well. 1554 01:17:33.600 --> 01:17:36.399 Also, we're probably even if we track down the titled 1555 01:17:36.399 --> 01:17:39.399 owner of this vehicle, that's the owner who abandoned it 1556 01:17:39.439 --> 01:17:41.880 in the first place. That person is either dead or 1557 01:17:41.920 --> 01:17:44.520 in jail or something move you know, So I don't 1558 01:17:44.520 --> 01:17:46.199 think it's a good idea of both. It's not going 1559 01:17:46.239 --> 01:17:47.119 to do us any goods. 1560 01:17:47.600 --> 01:17:48.399 That's insane. 1561 01:17:48.600 --> 01:17:51.800 So unfortunately, cases closed just a couple of days before Christmas. 1562 01:17:51.840 --> 01:17:53.039 The guy's not going to get his tools. 1563 01:17:53.079 --> 01:17:54.800 Yeah, but he's not even here to get him if 1564 01:17:55.319 --> 01:17:57.079 you did get it figured out, that's the other part. 1565 01:17:57.119 --> 01:17:58.640 I guess we could have put his tool somewhere. 1566 01:17:58.680 --> 01:18:00.560 Well, I would have given it. He he has this 1567 01:18:00.680 --> 01:18:02.800 aunt and brother living here in the Metro area. I 1568 01:18:02.800 --> 01:18:05.840 would have given the tools to them. That sucks, it does. 1569 01:18:06.039 --> 01:18:07.720 I don't know what else you would do, though, honestly, 1570 01:18:07.800 --> 01:18:10.439 without proof of ownership, there'd be so many things going 1571 01:18:10.479 --> 01:18:12.600 on all right, three oh three seven, one, three eight, 1572 01:18:12.640 --> 01:18:14.319 two five five. I'm going to ask you guys, so 1573 01:18:14.439 --> 01:18:16.880 I don't need to answer right now. But it's that 1574 01:18:16.960 --> 01:18:18.720 time of year you start thinking how much am I 1575 01:18:18.720 --> 01:18:20.760 going to give to the trash guy? How much am 1576 01:18:20.760 --> 01:18:22.800 I going to give to the maids? How much am 1577 01:18:22.840 --> 01:18:24.720 I going to give to whomever? 1578 01:18:24.880 --> 01:18:27.119 To the deputies, to the deputies. 1579 01:18:27.239 --> 01:18:31.439 Oh lord, oh did I ask for it here? But really, 1580 01:18:31.479 --> 01:18:34.159 the one I was thinking about is our trash. How 1581 01:18:34.199 --> 01:18:36.039 much do you give to the trash guys? And what 1582 01:18:36.079 --> 01:18:39.800 do you do if the trash guys literally have been 1583 01:18:39.880 --> 01:18:42.920 changed out four five six times over the last year, 1584 01:18:43.199 --> 01:18:46.159 two or three different companies, different people all the time. 1585 01:18:46.760 --> 01:18:50.239 I might be tipping someone that's never been there before, 1586 01:18:50.840 --> 01:18:52.920 and then it's not like I'm going to give it 1587 01:18:52.920 --> 01:18:54.680 to them and they're going to track down the person 1588 01:18:54.720 --> 01:18:57.159 that usually is. But I'd like your thoughts on that. 1589 01:18:57.239 --> 01:19:05.319 After this, go with a sure thing Denver's best roofer 1590 01:19:05.439 --> 01:19:06.920 Excel roofing dot com. 1591 01:19:06.960 --> 01:19:08.680 You don't pay a cent until you're. 1592 01:19:08.600 --> 01:19:14.840 Contenth time for an insurance check up free, no obligation. 1593 01:19:14.880 --> 01:19:18.680 In comparison, call Compass Insurance paying too much your coverage 1594 01:19:18.720 --> 01:19:21.359 at dozens of insurance companies find out now three oh 1595 01:19:21.439 --> 01:19:23.880 three seven seven to one help. You'll think you're his 1596 01:19:24.039 --> 01:19:26.680 only customer when you choose Frank durand the real estate 1597 01:19:26.720 --> 01:19:29.960 Man dot com to list your home with Remax Alliance 1598 01:19:30.199 --> 01:19:34.199 three oh three nine two zero sixteen twenty two. 1599 01:19:34.359 --> 01:19:36.720 All right, three oh three seven one three A two 1600 01:19:36.880 --> 01:19:40.279 five five. I asked about tipping and what do you 1601 01:19:40.319 --> 01:19:43.159 give your garbage guy? I just want to ask these guys. 1602 01:19:43.199 --> 01:19:46.680 First of all, I think I can tell if people 1603 01:19:46.680 --> 01:19:49.800 are good tippers or not. I honestly can just by 1604 01:19:49.880 --> 01:19:52.439 kind of looking at them. It's not fair with Suzanne, 1605 01:19:52.439 --> 01:19:55.000 because you know, we've been together for thirty one years, 1606 01:19:55.079 --> 01:19:58.479 so you know, but I can look at Dmitri. If 1607 01:19:58.520 --> 01:20:01.680 I ever asked you about tipping every no zero, that's 1608 01:20:01.720 --> 01:20:03.640 the first time I heard of it, and then yeah, 1609 01:20:03.680 --> 01:20:06.079 that's it. Never have bo if I asked you. 1610 01:20:06.479 --> 01:20:08.560 This is mark major first for me. 1611 01:20:08.880 --> 01:20:12.640 Yeah, and you know that's pretty much it. Henry, have 1612 01:20:12.720 --> 01:20:16.520 we ever talked about tipping Henry Brats excel roofing. So 1613 01:20:16.600 --> 01:20:20.239 I'm so I'm going to say a good tip, let's 1614 01:20:20.279 --> 01:20:23.600 all agree on good, better, best or no, let's agree 1615 01:20:23.640 --> 01:20:29.880 on Let's do it like chili. It's gonna be mild, medium, 1616 01:20:29.960 --> 01:20:31.720 or hot. That's how we're going to do it. So 1617 01:20:31.800 --> 01:20:36.159 I would say a mild tip would be under ten percent, Okay, 1618 01:20:36.840 --> 01:20:38.960 A medium tip, I'm going to say, is going to 1619 01:20:39.039 --> 01:20:42.479 be eighteen percent. And a good tip I'm going to say, 1620 01:20:42.600 --> 01:20:46.600 is that what do you guys think? Twenty five? Thirty five? Dragon? 1621 01:20:46.680 --> 01:20:50.000 I see you in there. What's what's your idea. 1622 01:20:49.680 --> 01:20:52.640 Of a good tip? Well, I'm a medium at best, Yeah, but. 1623 01:20:52.560 --> 01:20:55.359 What's an idea of what will you consider a good tip? 1624 01:20:56.399 --> 01:20:57.239 Fifteen to eighteen? 1625 01:20:57.319 --> 01:20:57.479 You know? 1626 01:20:57.880 --> 01:20:58.039 Fit? 1627 01:20:58.199 --> 01:20:59.439 No, but that's not what I'm saying. 1628 01:20:59.520 --> 01:21:01.800 Hot tip, mild, medium, and hot mark. 1629 01:21:02.239 --> 01:21:05.079 A hot tip would be what thirty percent or twenty 1630 01:21:05.439 --> 01:21:08.359 or above? Thirty percent or above? That's good. So I'm 1631 01:21:08.399 --> 01:21:11.720 going to say, Dmitri is a mild tip? 1632 01:21:11.800 --> 01:21:12.000 Ro am? 1633 01:21:12.000 --> 01:21:15.079 I right, No, Well wait a minute, it's twenty percent 1634 01:21:15.720 --> 01:21:17.119 for a server? Is that mild? 1635 01:21:16.880 --> 01:21:18.039 I say that's medium? 1636 01:21:18.159 --> 01:21:18.520 Really? 1637 01:21:18.600 --> 01:21:21.359 Is that what you always give I automatically just I mean, 1638 01:21:21.399 --> 01:21:22.479 I'm less service route. 1639 01:21:22.560 --> 01:21:24.119 You hit the button twenty percent. 1640 01:21:24.600 --> 01:21:27.319 I usually just do it in my head now because 1641 01:21:27.359 --> 01:21:29.800 normally I get a check, a paper check, and then 1642 01:21:29.800 --> 01:21:31.680 I pay with a card and then sign the receiver. 1643 01:21:31.800 --> 01:21:33.119 What do you do for a trash guy. 1644 01:21:33.720 --> 01:21:35.520 I don't have my own trash guy because I live 1645 01:21:35.520 --> 01:21:37.239 in a common area and there's dumpster. 1646 01:21:37.000 --> 01:21:38.960 So you don't pay a trash gug. How about a 1647 01:21:38.960 --> 01:21:41.239 mail person the USPS. 1648 01:21:40.520 --> 01:21:42.359 There, Well, I use a po box. 1649 01:21:42.640 --> 01:21:44.880 What about a maid? I think he's living his life 1650 01:21:44.920 --> 01:21:45.920 to get out of tips. 1651 01:21:46.520 --> 01:21:48.680 Think of all the money I saved my country. 1652 01:21:49.239 --> 01:21:51.960 And he's a recycler, so he doesn't need to assume 1653 01:21:51.960 --> 01:21:52.960 you don't have a maid. 1654 01:21:53.479 --> 01:21:54.319 I don't have a maid. 1655 01:21:54.760 --> 01:21:57.680 Who else, Woody tip? Your hair person? 1656 01:21:58.239 --> 01:22:01.520 Oh well she oh that's a huge So she just 1657 01:22:01.560 --> 01:22:04.359 so the barbershopper. I go. She charges twenty four dollars, 1658 01:22:04.800 --> 01:22:07.039 but I always give her a check for forty five. 1659 01:22:07.479 --> 01:22:08.600 That is a huge test. 1660 01:22:08.840 --> 01:22:09.560 That's a hot tip. 1661 01:22:09.760 --> 01:22:14.159 That's because because I think she really underprices her service. 1662 01:22:14.439 --> 01:22:16.760 Yeah, I mean a cheap haircut now at you know, 1663 01:22:16.880 --> 01:22:19.439 sports clips or wherever is like forty bucks. 1664 01:22:19.640 --> 01:22:22.520 Yeah, so I just always. I just always pay forty five. 1665 01:22:22.399 --> 01:22:24.760 And dragon, you said fifteen to eighteen. That's it. 1666 01:22:24.960 --> 01:22:26.800 Yeah, that's pretty much. I'm pretty cheap. 1667 01:22:26.840 --> 01:22:29.520 How about a trash guy pay the trash company. The 1668 01:22:29.520 --> 01:22:30.880 trash company pays the trash guy. 1669 01:22:31.039 --> 01:22:34.159 Okay, how about the mailman mail woman person? 1670 01:22:34.399 --> 01:22:37.039 I haven't mailed anything with USPS and I don't know 1671 01:22:37.079 --> 01:22:41.520 how long, so zero nothing, all right, Henry Brats, you're 1672 01:22:41.560 --> 01:22:42.359 in your twenties. 1673 01:22:43.239 --> 01:22:48.199 Yeah, so I think personally people in their twenties grew 1674 01:22:48.319 --> 01:22:51.720 up a little different than we did. Everything was like 1675 01:22:51.800 --> 01:22:55.840 fifteen percent up until basically COVID in my life, and 1676 01:22:55.920 --> 01:22:58.479 everything changed after that. But you kind of grew up 1677 01:22:58.520 --> 01:23:02.640 through this entire deal. So what's a good tip to 1678 01:23:02.720 --> 01:23:05.600 you if you if you go to I don't know 1679 01:23:05.720 --> 01:23:10.800 any given restaurant, nothing fancy, not McDonald's, a normal, you know, 1680 01:23:10.920 --> 01:23:13.520 Applebee's kind of thing. What do you tip? 1681 01:23:13.840 --> 01:23:16.279 My go to is usually twenty and my rule of 1682 01:23:16.319 --> 01:23:18.600 thumb is I have to sit down and they have 1683 01:23:18.720 --> 01:23:21.000 to do something. But it feels like there's a lot 1684 01:23:21.039 --> 01:23:23.039 of pressure to tip on nothing. 1685 01:23:23.199 --> 01:23:25.319 Okay, Starbucks, do you tip the barista? 1686 01:23:25.680 --> 01:23:27.520 So that's a funny one you bring up because I 1687 01:23:27.560 --> 01:23:29.600 went to a coffee shop and I got a coke 1688 01:23:29.720 --> 01:23:31.359 and I got went and got it out of the 1689 01:23:31.399 --> 01:23:33.560 refrigerator and went and paid for it. 1690 01:23:33.880 --> 01:23:35.000 And they want to tip. 1691 01:23:35.079 --> 01:23:37.399 I got a lot of heat for not tipping on that. 1692 01:23:37.560 --> 01:23:38.119 Well, what's a. 1693 01:23:38.039 --> 01:23:40.000 Lot of heat? How they call you out? I'm curious. 1694 01:23:40.079 --> 01:23:43.119 I just heard about it later because of course the 1695 01:23:43.199 --> 01:23:44.960 you know, cashier is a friend of a friend, and 1696 01:23:44.960 --> 01:23:46.960 then I was called a cheap tipper for not giving 1697 01:23:47.039 --> 01:23:49.880 him a tip on like an yeah, I mean. 1698 01:23:51.960 --> 01:23:55.000 Yeah, there's a line between a tip and a handout. 1699 01:23:55.359 --> 01:23:57.039 Would I never tipped? 1700 01:23:57.159 --> 01:24:01.960 That's a handout, a tip the garbage person. 1701 01:24:02.119 --> 01:24:04.680 And the problem is he gets tip shamed. That's exactly 1702 01:24:04.680 --> 01:24:05.239 what he's saying. 1703 01:24:05.279 --> 01:24:07.760 That's the pressure I feel. But with a garbage person, 1704 01:24:07.800 --> 01:24:12.079 I mean our garbage person. He takes out like overflowing garbage. 1705 01:24:12.239 --> 01:24:14.600 He leaves us a Christmas card. We usually give him 1706 01:24:14.600 --> 01:24:16.159 a hundred bucks in a nice thank you at the 1707 01:24:16.239 --> 01:24:16.800 end of the year. 1708 01:24:17.119 --> 01:24:20.039 Damn you look at this kid rolling in the dough. 1709 01:24:20.279 --> 01:24:22.199 He's been the same guy for the past couple of 1710 01:24:22.279 --> 01:24:25.159 years and we know him by name, and he takes 1711 01:24:25.199 --> 01:24:26.279 care of all of our trash. 1712 01:24:26.359 --> 01:24:29.680 Well, he take electronics, everything pretty much. Okay, if I 1713 01:24:29.800 --> 01:24:32.279 had him, I might. I tried to throw a TV 1714 01:24:32.560 --> 01:24:35.239 away one time and the damn thing ended up on 1715 01:24:35.279 --> 01:24:37.359 my curb four weeks in a row. They dig it 1716 01:24:37.359 --> 01:24:38.800 out of the trash and put it back. 1717 01:24:39.000 --> 01:24:39.439 Yeah. 1718 01:24:39.520 --> 01:24:41.560 I don't know a single time that we've left something 1719 01:24:41.600 --> 01:24:42.920 out there he hasn't taken. 1720 01:24:43.239 --> 01:24:45.600 So you put it like an old college fridge out there, 1721 01:24:45.640 --> 01:24:47.920 he's going to take it. Yes, Okay, you know what 1722 01:24:47.960 --> 01:24:49.760 I would tip that guy one hundred bucks. 1723 01:24:49.920 --> 01:24:51.800 I have heard for like a food surface. Though, if 1724 01:24:51.840 --> 01:24:54.840 you are standing, people are not going You're standing when 1725 01:24:54.840 --> 01:24:57.119 you order, people are not going to tip, So if 1726 01:24:57.119 --> 01:24:58.640 you're sitting then they will not. 1727 01:24:58.720 --> 01:25:01.640 At Starbucks, people seem the tip all the time, tru 1728 01:25:02.399 --> 01:25:04.760 I don't. I'd never tip at a McDonald's ever. 1729 01:25:05.560 --> 01:25:07.680 I feel like you drive through. 1730 01:25:08.319 --> 01:25:09.720 Do I tip through the drive through? 1731 01:25:09.880 --> 01:25:12.600 Yeah? Like Starbucks? Oh, it's Santiago's. 1732 01:25:12.640 --> 01:25:15.039 That's our main That's the only drive through we'll go 1733 01:25:15.119 --> 01:25:18.960 through is maybe Santiago's for a breakfast burrito. I'll usually 1734 01:25:19.039 --> 01:25:20.760 leave a dollar. I don't care how much it was, 1735 01:25:20.800 --> 01:25:21.640 I'll give one dollar. 1736 01:25:21.800 --> 01:25:25.399 Okay, We've tipped our trash people the same thing for 1737 01:25:25.479 --> 01:25:28.920 the last twenty something years and how much is that? 1738 01:25:30.319 --> 01:25:33.720 Usually I make pumpkin bread and then I give them 1739 01:25:33.720 --> 01:25:34.920 a six pack of IPA. 1740 01:25:35.279 --> 01:25:36.960 She throws away a full case of beer. 1741 01:25:37.119 --> 01:25:37.720 That's sweet. 1742 01:25:38.159 --> 01:25:39.199 Wow. What about you? 1743 01:25:39.279 --> 01:25:39.439 Bo? 1744 01:25:40.119 --> 01:25:40.399 Yeah? 1745 01:25:40.439 --> 01:25:40.560 Bo? 1746 01:25:40.720 --> 01:25:41.760 What's your are you? 1747 01:25:42.000 --> 01:25:42.239 Well? 1748 01:25:42.279 --> 01:25:44.039 First of all, I'm gonna look at Bow and say 1749 01:25:44.039 --> 01:25:46.319 he's a good tipper. I'm gonna say he's in that 1750 01:25:46.439 --> 01:25:49.680 twenty five plus on a normal restaurant. 1751 01:25:49.960 --> 01:25:51.119 I'm a medium tipper. 1752 01:25:51.479 --> 01:25:53.039 Okay, good, good? 1753 01:25:53.279 --> 01:25:54.479 You know your trash guy. 1754 01:25:54.640 --> 01:25:57.239 I tip about twenty twenty five dollars because I have 1755 01:25:57.279 --> 01:26:00.439 an acre ground and I'm always setting up us put 1756 01:26:00.439 --> 01:26:02.840 out four trap line and leaf bags, but a lot 1757 01:26:02.880 --> 01:26:04.319 of times I put out eight to ten. 1758 01:26:04.680 --> 01:26:06.439 But I'm always there to help them load it up. 1759 01:26:06.720 --> 01:26:11.079 Our newest trash company we have in Franktown. And everybody's 1760 01:26:11.079 --> 01:26:13.479 got a different trash company. So when I say frank Town, 1761 01:26:13.520 --> 01:26:15.840 we just that's where we're at. Our new one has 1762 01:26:15.880 --> 01:26:18.920 been exceptional lately. I don't think they've missed one thing. 1763 01:26:19.359 --> 01:26:21.640 But three months ago, prior to them, it was the 1764 01:26:21.640 --> 01:26:24.680 worst damn trash ever. So I guess I'll probably I 1765 01:26:24.680 --> 01:26:26.520 don't know what are we going to tip to trash game? 1766 01:26:26.920 --> 01:26:27.359 I don't know. 1767 01:26:27.680 --> 01:26:29.640 You usually make that call and. 1768 01:26:29.600 --> 01:26:33.119 Then what points the cutoff? Here's another one, so like 1769 01:26:33.520 --> 01:26:37.319 our trash comes on what Wednesdays? That's right, that's Christmas? 1770 01:26:37.359 --> 01:26:39.359 Right, Yeah, but you can give a year end. 1771 01:26:40.439 --> 01:26:42.560 Well yeah, but I'm saying, I mean, if you miss 1772 01:26:42.640 --> 01:26:44.920 the cutoff, I mean, are you free and clear? 1773 01:26:45.119 --> 01:26:47.079 No, because they'll come Thursday. 1774 01:26:47.479 --> 01:26:48.600 So they'll come day after. 1775 01:26:50.000 --> 01:26:52.239 Where I find you keep where you're a cheap tipper. 1776 01:26:52.840 --> 01:26:55.039 I don't mean this as any offense to you, but 1777 01:26:55.079 --> 01:26:55.720 I'm always a. 1778 01:26:55.640 --> 01:26:58.079 Little surprised strip joints were true. 1779 01:26:58.800 --> 01:27:00.720 When we go to hotels maids. 1780 01:27:01.520 --> 01:27:03.760 Oh yeah, I'm like, I always think, oh gosh, we 1781 01:27:03.760 --> 01:27:05.720 at least to leave them like five to ten dollars 1782 01:27:05.760 --> 01:27:06.079 a day. 1783 01:27:06.279 --> 01:27:08.399 I'm sure I'm over tipping. 1784 01:27:08.479 --> 01:27:11.319 Oh sure, here's where I am with that, if it's 1785 01:27:11.760 --> 01:27:15.000 great service in the hotel. But how many times just 1786 01:27:15.079 --> 01:27:16.760 the last hotel we were at. 1787 01:27:17.000 --> 01:27:19.600 Green Valley Ranch, I'm talking about the maid. 1788 01:27:20.319 --> 01:27:22.560 I'm talking the last hotel we were at. It was 1789 01:27:22.600 --> 01:27:25.079 a few days ago. Yeah, Well they didn't come. Their 1790 01:27:25.199 --> 01:27:26.199 maid never showed up. 1791 01:27:26.439 --> 01:27:28.079 Every other day and we were there two nights. 1792 01:27:28.159 --> 01:27:28.399 Yeah. 1793 01:27:28.600 --> 01:27:31.119 I don't like talking every other day. 1794 01:27:31.239 --> 01:27:32.840 I talk about like when we go to Vegas. 1795 01:27:33.039 --> 01:27:35.800 Yeah, and you know we're staying in a nice hotel. 1796 01:27:35.960 --> 01:27:37.279 Yeah, some times I do. 1797 01:27:37.560 --> 01:27:37.760 Yeah. 1798 01:27:38.000 --> 01:27:40.760 Don't those maids get paid though? Of course they do. Well, 1799 01:27:41.239 --> 01:27:42.960 of course you got to be up to you. 1800 01:27:43.079 --> 01:27:45.720 Well, so I worked in a hotel for seven and 1801 01:27:45.800 --> 01:27:47.960 a half years, and unfortunately, I'm going to give you 1802 01:27:48.039 --> 01:27:53.000 guys some bad news. They actually have to pull their tips, so. 1803 01:27:53.039 --> 01:27:55.119 You're not even tipping if it's cash. 1804 01:27:55.159 --> 01:27:57.600 I can't imagine that they'll pull them, right, yeah, if 1805 01:27:57.600 --> 01:27:58.359 it's cash, it. 1806 01:27:58.319 --> 01:27:59.159 Goes in the pocket. 1807 01:28:01.000 --> 01:28:01.840 Depends. 1808 01:28:02.000 --> 01:28:05.920 Yeah, So I don't know. I think that last one 1809 01:28:05.960 --> 01:28:07.960 at Green Valley, I might have left the equivalent of 1810 01:28:08.000 --> 01:28:12.359 ten bucks. Okay, I think I did. We left it 1811 01:28:12.880 --> 01:28:16.479 so bad, we left all the change we acquired over 1812 01:28:16.560 --> 01:28:20.119 the trip. I left some of those those betting tickets 1813 01:28:20.119 --> 01:28:22.680 that you don't want to walk to go cash in 1814 01:28:22.920 --> 01:28:25.760 because they're for like a dollar or whatever. 1815 01:28:25.479 --> 01:28:28.640 They're form like in the casino or is it just 1816 01:28:28.760 --> 01:28:29.479 all tickets? 1817 01:28:29.600 --> 01:28:32.640 Well, the table games are chips, yeah, tossam a ship 1818 01:28:32.720 --> 01:28:37.600 for poker. Yeah, so those are all chips. But everything else, 1819 01:28:37.640 --> 01:28:41.319 slot machines, video poker, everything like that is they print 1820 01:28:41.359 --> 01:28:44.600 these damn tickets out so you could end up with 1821 01:28:45.159 --> 01:28:47.840 you know, five of these tickets are like eighty six 1822 01:28:47.920 --> 01:28:52.000 cents each, so I left those. I left the actual 1823 01:28:52.159 --> 01:28:54.239 Look at Dmitri over there, shaking his head. 1824 01:28:54.279 --> 01:28:57.439 Go ahead, No, I think that's a really good idea. God, 1825 01:28:57.520 --> 01:28:59.640 I mean, you know who pays out? What kind of 1826 01:28:59.640 --> 01:29:01.920 a game do you play that pays out eighty six cents? 1827 01:29:02.760 --> 01:29:06.359 Buffalo? We were chasing the buffalo? No, all kinds of 1828 01:29:06.399 --> 01:29:10.000 slot machine machine? Yeah, all kinds of games. Okay, yeah, 1829 01:29:10.039 --> 01:29:12.479 it's just under it doesn't matter what they pay out. 1830 01:29:12.560 --> 01:29:14.880 It's a it's a penny slot machine where it's ten 1831 01:29:14.920 --> 01:29:17.079 dollars a roll, but you get eighty cents back. 1832 01:29:17.520 --> 01:29:18.199 Ohez. 1833 01:29:18.520 --> 01:29:21.319 Yeah, so the penny slot machines. This as funny as hell. 1834 01:29:21.640 --> 01:29:24.760 The average penny slot machine is eight dollars a pull, 1835 01:29:25.560 --> 01:29:28.119 so you it's eight bucks a pull. So when you 1836 01:29:28.159 --> 01:29:30.600 get below you put one hundred in. You get below 1837 01:29:30.640 --> 01:29:33.800 eight dollars, then you bet seven six, five, and then 1838 01:29:33.840 --> 01:29:37.039 pretty soon you can't bet any less and you're down 1839 01:29:37.079 --> 01:29:37.960 to eighty cents. 1840 01:29:38.159 --> 01:29:40.199 Wait, but I thought a penny slot machine means you 1841 01:29:40.239 --> 01:29:41.920 only need a penny to Oh. 1842 01:29:41.840 --> 01:29:47.399 Hell, it's very I don't even penny slot machines. I, 1843 01:29:47.600 --> 01:29:49.319 for the life of me, I have no idea why 1844 01:29:49.319 --> 01:29:52.079 they're called penny slat machines. I've never played one. 1845 01:29:52.319 --> 01:29:56.079 There eight dollars like you get the it's an eight 1846 01:29:56.159 --> 01:29:57.520 hundred cent pull. 1847 01:29:57.800 --> 01:29:59.920 Yeah, are your max benefit? 1848 01:30:00.239 --> 01:30:03.800 Okay, I haven't been. I haven't been to Vegas in 1849 01:30:03.880 --> 01:30:06.720 light ten years. Do they still have the video poker 1850 01:30:08.000 --> 01:30:08.439 at the bar? 1851 01:30:08.560 --> 01:30:10.880 It's our favorite, it's our favorite thing that really they 1852 01:30:10.920 --> 01:30:11.880 still have those? Yeah? 1853 01:30:11.960 --> 01:30:14.680 Oh and it's a quarter pole for the video. 1854 01:30:14.479 --> 01:30:18.000 Oh hell no. I hit a five times when we 1855 01:30:18.000 --> 01:30:21.079 were out there. Uh, not even two weeks ago, three 1856 01:30:21.119 --> 01:30:24.720 weeks ago. So picture video poker. But instead of just 1857 01:30:25.000 --> 01:30:29.520 one one five card, okay, you get five and the 1858 01:30:29.560 --> 01:30:34.119 bottom one, whatever you keep, you get on the other four. 1859 01:30:34.640 --> 01:30:35.079 Okay. 1860 01:30:35.319 --> 01:30:37.640 Now the stuff you're going to trade in and get 1861 01:30:37.720 --> 01:30:41.199 something else is different. On every hand, I got four 1862 01:30:41.279 --> 01:30:44.680 aces and like a jack, so I kept the four aces, 1863 01:30:44.720 --> 01:30:47.760 which keeps them on all five hands, and then on 1864 01:30:47.800 --> 01:30:49.920 two of them, I had a two and a four 1865 01:30:50.720 --> 01:30:57.960 that paid. I cashed out. It's seventeen or eighteen. Yeah, 1866 01:30:58.199 --> 01:30:59.760 that was the best hand I've ever had in video 1867 01:30:59.800 --> 01:31:03.079 pok But each hand, each hand I was playing was 1868 01:31:03.119 --> 01:31:06.880 not a quarter. Each hand was probably ten bucks, five 1869 01:31:06.880 --> 01:31:07.439 bucks somewhere? 1870 01:31:07.520 --> 01:31:07.600 Right? 1871 01:31:07.680 --> 01:31:11.279 Can you still just put a quarter in the machine? 1872 01:31:12.079 --> 01:31:12.720 There's one? 1873 01:31:13.039 --> 01:31:14.399 How long it's been since I've been. 1874 01:31:14.319 --> 01:31:18.720 There's a casino downtown Vegas? Where where's there one? Where's 1875 01:31:18.760 --> 01:31:19.800 the one? I like playing a. 1876 01:31:19.880 --> 01:31:23.239 Poker El Cortes or El Cortes at blackjack, not poker? 1877 01:31:23.359 --> 01:31:23.520 Right? 1878 01:31:23.760 --> 01:31:26.199 Do you task from a ship when you play poker? 1879 01:31:26.520 --> 01:31:26.680 Oh? 1880 01:31:26.720 --> 01:31:29.359 If I told you my Vegas toss in a chip story? 1881 01:31:29.600 --> 01:31:32.720 Yes, Henri, when you play poker, you got chips? 1882 01:31:32.880 --> 01:31:33.079 Yes? 1883 01:31:33.239 --> 01:31:35.600 Do they have single deck block jock anymore? 1884 01:31:36.000 --> 01:31:36.239 Yes? 1885 01:31:36.319 --> 01:31:38.960 They do well, double deck. There might be a single deck, 1886 01:31:39.159 --> 01:31:41.720 but hold on. Someone asked about the quarters. The El 1887 01:31:41.840 --> 01:31:46.079 Cortes has a few machines that you literally still put 1888 01:31:46.159 --> 01:31:48.640 change in three oh three seven one three A two 1889 01:31:48.640 --> 01:31:50.840 five five cliff. I promise I'll come to you after this. 1890 01:31:56.159 --> 01:31:59.439 Go with a sure thing Denver's best roofer Excel roofing 1891 01:31:59.520 --> 01:32:00.000 dot com. 1892 01:32:00.159 --> 01:32:07.600 You don't pay a cent until you're contenth. 1893 01:32:05.520 --> 01:32:08.720 Time for an insurance check up free, no obligation. In comparison, 1894 01:32:08.840 --> 01:32:12.399 call compass insurance paying too much your coverage at dozens 1895 01:32:12.399 --> 01:32:15.159 of insurance companies. Find out now three all three seven 1896 01:32:15.159 --> 01:32:17.520 to seven to one. Help you'll think you're his only 1897 01:32:17.600 --> 01:32:20.079 customer when you choose Frank durand the real estate man 1898 01:32:20.119 --> 01:32:23.520 dot Com to list your home with Remax Alliance three 1899 01:32:23.600 --> 01:32:31.000 all three nine two zero sixteen twenty two. 1900 01:32:29.359 --> 01:32:32.079 All right three three seven one three A two five five. 1901 01:32:33.199 --> 01:32:35.600 Just talk about tipping reminded me of something. I'm not 1902 01:32:35.680 --> 01:32:40.000 proud of this moment, but it didn't happen. So this 1903 01:32:40.000 --> 01:32:43.039 this dates me back thirty one years. It's the year 1904 01:32:43.560 --> 01:32:46.439 as Suzanna and I got married. We were in Colorado. 1905 01:32:46.479 --> 01:32:50.520 We lived in I think we actually lived in Littleton, Yeah, 1906 01:32:50.560 --> 01:32:53.600 we did. I remember our jack came over to our 1907 01:32:53.640 --> 01:32:56.920 Littleton apartment. Our priest came over and wanted to talk 1908 01:32:56.960 --> 01:32:59.239 to us where he'd marry his stuff like them. So 1909 01:32:59.319 --> 01:33:02.119 my bachelor party comes up right before the wedding. My 1910 01:33:02.159 --> 01:33:05.720 cousins fly out, and my cousins say, oh, we got 1911 01:33:05.720 --> 01:33:07.399 to bring you to a strip joint. So they look 1912 01:33:07.479 --> 01:33:12.000 up and they find the Diamond Cabaret, and back then 1913 01:33:12.079 --> 01:33:14.079 I don't even know if it's around anymore, but back 1914 01:33:14.119 --> 01:33:17.479 then it was next to a fancy steakhouse. So you 1915 01:33:17.560 --> 01:33:20.720 had like this fancy steakhouse and a strip bar, and 1916 01:33:20.760 --> 01:33:23.279 I don't think i'd ever. I don't think i'd been 1917 01:33:23.319 --> 01:33:28.199 to a strip bar prior to that. I don't think so. 1918 01:33:28.199 --> 01:33:30.079 So I had a bunch of ones. Remember we're going 1919 01:33:30.119 --> 01:33:32.800 way back and we're sitting around and the girl comes up, 1920 01:33:32.840 --> 01:33:34.800 and I didn't really know how it works, but they 1921 01:33:34.840 --> 01:33:37.079 basically do their dance. They got the poll, they're doing 1922 01:33:37.119 --> 01:33:39.840 the thing, and then they come over and they basically 1923 01:33:40.039 --> 01:33:42.680 pull their g string over and you put a dollar in. 1924 01:33:43.039 --> 01:33:46.960 So I run out of dollars. Okay, I got a five, 1925 01:33:48.560 --> 01:33:51.560 So I'm thinking, there's no way I'm going to give 1926 01:33:51.840 --> 01:33:54.199 the girl a five. I've been giving dollars. I mean, 1927 01:33:54.239 --> 01:33:56.840 that's insane. That's five times the amount I've been giving. 1928 01:33:57.560 --> 01:33:59.560 But I figured it was a new girl that came up. 1929 01:33:59.640 --> 01:34:02.880 They kind of rotate, so she comes over. I don't 1930 01:34:02.920 --> 01:34:04.479 have anything to give her. So now I feel bad. 1931 01:34:04.520 --> 01:34:05.960 I look in I only got a five. I'm not 1932 01:34:06.000 --> 01:34:08.520 going to give her five because it's ridiculous. So I 1933 01:34:08.560 --> 01:34:10.640 came up with an idea that I thought was great. 1934 01:34:11.399 --> 01:34:15.840 I tore the five into three pieces, but I gave 1935 01:34:15.960 --> 01:34:19.920 her all three pieces, so therefore she got actually more 1936 01:34:20.560 --> 01:34:23.199 than the other women got. The dollar, right, I mean, 1937 01:34:23.239 --> 01:34:27.199 it just makes sense right at the end, which I 1938 01:34:27.239 --> 01:34:30.199 didn't realize she did. She takes them out and she 1939 01:34:31.079 --> 01:34:34.119 kind of folded them and threw them down and saw 1940 01:34:34.159 --> 01:34:38.359 the ones that were tore, and she called me out 1941 01:34:38.680 --> 01:34:42.000 in front of the entire little stage area, like you 1942 01:34:42.199 --> 01:34:45.880 cheap bastard? How dare you give me a part of money? 1943 01:34:45.880 --> 01:34:47.760 And I'm trying to explain to her, but I gave 1944 01:34:47.800 --> 01:34:50.199 you all three parts. You just got to tape them together. 1945 01:34:50.960 --> 01:34:53.000 But live and letler Mark. I think you should have 1946 01:34:53.159 --> 01:34:54.720 just and I want to know what my wife had 1947 01:34:54.760 --> 01:34:56.720 to say there. Please if the gal. 1948 01:34:56.640 --> 01:34:59.239 Is listening and remembers, and please call in seven with 1949 01:34:59.399 --> 01:35:02.319 three top seven one three talk call them a big jerk. 1950 01:35:03.000 --> 01:35:05.560 I'm just glad you didn't say that you try to 1951 01:35:05.560 --> 01:35:08.039 get change out of her g string strap. 1952 01:35:13.000 --> 01:35:16.359 I'm gonna come up next. Oh my goodness, I thought 1953 01:35:16.399 --> 01:35:18.319 you were gonna exchange it somewhere. I was just waiting 1954 01:35:18.359 --> 01:35:18.720 for where. 1955 01:35:19.760 --> 01:35:23.600 Yeah, you know, how old are you? I just got 1956 01:35:23.600 --> 01:35:26.800 to ask you. Okay, so you have or haven't been 1957 01:35:26.800 --> 01:35:30.920 to the Strip bar. I know it's dad's country here 1958 01:35:30.920 --> 01:35:33.800 and there, so is that a big thing now for kids? 1959 01:35:34.319 --> 01:35:34.520 No? 1960 01:35:35.119 --> 01:35:37.720 Not really I mean, no, it's expensive. 1961 01:35:38.479 --> 01:35:40.439 Fans old or whatever they call it. I always get 1962 01:35:40.479 --> 01:35:42.319 it wrong. Is it fans only your only fan? 1963 01:35:42.680 --> 01:35:44.600 It is free? Why go to a strip club? 1964 01:35:44.760 --> 01:35:47.279 I don't know? So much worse and it's got It 1965 01:35:47.319 --> 01:35:49.560 costs so much money these days. I don't even know 1966 01:35:49.560 --> 01:35:52.560 what a typical like. It was a dollar back in 1967 01:35:52.560 --> 01:35:54.119 the day. What is it now? I'm sure you know 1968 01:35:54.159 --> 01:35:57.720 it on trans so I'm sure you know how much 1969 01:35:57.840 --> 01:35:59.199 to tip a stripper? How much? 1970 01:35:59.560 --> 01:36:01.560 Oh you know? I haven't been to a strip joint 1971 01:36:01.600 --> 01:36:02.279 in a long time? 1972 01:36:02.279 --> 01:36:09.960 Okay, Scott, I'm sure you know, Scott. Dollars? Okay, Bo, 1973 01:36:10.479 --> 01:36:11.079 come on, Bo. 1974 01:36:11.640 --> 01:36:12.560 Last time and went. 1975 01:36:12.399 --> 01:36:14.840 To a strip club it was my bachelor party thirty 1976 01:36:14.840 --> 01:36:15.600 five years ago. 1977 01:36:15.680 --> 01:36:18.239 Yeah, I think it was fifty that's like me. 1978 01:36:19.640 --> 01:36:22.199 Oh, where was that was? 1979 01:36:22.439 --> 01:36:26.560 At Kennedy? Half dollar in Canada? Get fifty cents? Get 1980 01:36:26.600 --> 01:36:28.239 out of here. Three O three seven one three A 1981 01:36:28.319 --> 01:36:31.199 two five five. I love before the holidays we get 1982 01:36:31.199 --> 01:36:33.840 to talk about everything. But what's going on with this 1983 01:36:34.000 --> 01:36:34.960 mail order issue? 1984 01:36:34.960 --> 01:36:35.359 Cliff? 1985 01:36:37.399 --> 01:36:42.279 Yes, hello, yes, Cliff, go ahead, sir, Hey, I just. 1986 01:36:42.239 --> 01:36:45.079 Wanted to bounce this offiense if you had any thoughts. Sure, 1987 01:36:46.039 --> 01:36:49.039 My wife and I recently, just before Thanksgiving, ordered to 1988 01:36:50.000 --> 01:36:53.600 custom made the doormat off of. 1989 01:36:53.920 --> 01:36:55.119 Some pop up website. 1990 01:36:55.119 --> 01:36:57.960 I think it was on Facebook, Marketplace or something. 1991 01:36:58.000 --> 01:37:01.000 What did it say? I'm curious? What's the part? 1992 01:37:02.039 --> 01:37:04.000 Oh, it just had pictures of our dogs and our 1993 01:37:04.000 --> 01:37:04.680 dogs names. 1994 01:37:04.720 --> 01:37:06.720 Oh that's kind of cool. So you would upload the 1995 01:37:06.760 --> 01:37:09.520 pictures they basically printed out on some kind of matt 1996 01:37:09.560 --> 01:37:10.199 and ship it to you. 1997 01:37:11.159 --> 01:37:12.439 Yeah, basically, at. 1998 01:37:12.399 --> 01:37:15.800 Least that's how it's supposed to work. So what happened, Well, we. 1999 01:37:15.800 --> 01:37:18.600 Got the matt, and I'm not complaining about that, But 2000 01:37:18.920 --> 01:37:24.119 what has happened is, all of a sudden, now our 2001 01:37:24.159 --> 01:37:26.680 address is being used for a fake company. 2002 01:37:27.439 --> 01:37:30.079 Oh my god, Like what and why do you associate 2003 01:37:30.119 --> 01:37:31.760 it with that? Hold on, I've got a lot of 2004 01:37:31.840 --> 01:37:33.000 unpacking that whole. 2005 01:37:32.800 --> 01:37:41.039 Tight go with a sure thing Denver's Best Roofer Excel 2006 01:37:41.159 --> 01:37:44.239 Roofing dot com. You don't pay a cent until you're content. 2007 01:37:47.600 --> 01:37:50.760 Time for an insurance check up, free no obligation comparison 2008 01:37:50.920 --> 01:37:54.479 call Compass Insurance paying too much your coverage at dozens 2009 01:37:54.479 --> 01:37:57.199 of insurance companies find out now three O three seven 2010 01:37:57.239 --> 01:37:59.560 to seven to one help. You'll think you're his only 2011 01:37:59.640 --> 01:38:02.119 customer when you choose Frank durand the real estate man 2012 01:38:02.159 --> 01:38:05.640 dot Com to list your home with Remax Alliance three 2013 01:38:05.640 --> 01:38:08.439 oh three nine two zero sixteen twenty two. 2014 01:38:09.439 --> 01:38:11.760 All right, three oh three seven one three eight two 2015 01:38:11.880 --> 01:38:16.039 five five three oh three Martino, feel free to chime 2016 01:38:16.079 --> 01:38:18.439 in on the conversation. This time of year is interesting. 2017 01:38:19.720 --> 01:38:23.560 It really is a lot of times this time of year. 2018 01:38:24.159 --> 01:38:25.920 We do have a lot of guests. Usually I have 2019 01:38:26.079 --> 01:38:29.720 to leave in this time of year. In fact, Susanne, 2020 01:38:29.840 --> 01:38:31.640 see if he wants to come in tomorrow, we'll have 2021 01:38:31.680 --> 01:38:34.000 a full house. But I'd love to see to leve 2022 01:38:34.079 --> 01:38:36.720 in here. In fact, for years and years, I would 2023 01:38:36.720 --> 01:38:39.840 always have to leave in this time of year. Three 2024 01:38:39.840 --> 01:38:42.000 oh three seven one three eight two five five. Now 2025 01:38:42.479 --> 01:38:44.840 we're going to see where this mail order issue goes. 2026 01:38:44.840 --> 01:38:49.239 But Cliff, he ordered a matt like a front door matt, 2027 01:38:49.720 --> 01:38:52.439 wipe your feet on a custom money paid for it. 2028 01:38:52.760 --> 01:38:58.319 But now he's getting someone's using your house as their 2029 01:38:58.359 --> 01:39:00.840 business address. Correct. 2030 01:39:01.039 --> 01:39:03.279 Yeah, we've been getting mail from the I R. S 2031 01:39:04.239 --> 01:39:09.319 and Stay of Colorado. They literally set up a business 2032 01:39:10.199 --> 01:39:12.119 called chen Land Inc. 2033 01:39:12.439 --> 01:39:15.720 Why do you think it has anything to do with 2034 01:39:15.800 --> 01:39:19.439 this this mat? You order this doormat. 2035 01:39:20.079 --> 01:39:20.279 Well. 2036 01:39:20.520 --> 01:39:25.079 Two reasons is ordering something like that is typically we 2037 01:39:25.119 --> 01:39:25.680 don't do that. 2038 01:39:25.960 --> 01:39:27.000 Yeah, we buy things. 2039 01:39:27.039 --> 01:39:30.760 We usually buy it off Amazon or some reportable website. Sure, 2040 01:39:30.800 --> 01:39:32.600 it was just a pop up and we thought, hey, 2041 01:39:32.880 --> 01:39:36.840 just as a lark, let's buy this. The other reason 2042 01:39:36.920 --> 01:39:38.560 is the package came direct from China. 2043 01:39:39.199 --> 01:39:39.560 Okay. 2044 01:39:40.319 --> 01:39:43.520 I And then the name of the business is chen Land. 2045 01:39:43.640 --> 01:39:45.439 So you know, I'm just kind of connecting the dot. 2046 01:39:45.600 --> 01:39:48.159 If you go to just out of curiosity, if you 2047 01:39:48.199 --> 01:39:51.720 go to Colorado's Secretary of State, which I'm doing right now, 2048 01:39:52.439 --> 01:39:54.800 how do you spell hold on? I'm almost there. How 2049 01:39:54.800 --> 01:39:59.079 do you actually spell that business? Spell it for me? 2050 01:40:00.880 --> 01:40:03.079 E n la n chen Land? 2051 01:40:03.239 --> 01:40:07.479 Two words are one word? I believe it's one word 2052 01:40:08.199 --> 01:40:11.279 chen Land. Let me see something. Yeah, wow, there is one. 2053 01:40:11.680 --> 01:40:14.640 And let me ask you this, This would be wacky. 2054 01:40:14.840 --> 01:40:17.520 Let me look at here are you on Oakland? 2055 01:40:18.960 --> 01:40:19.319 Indeed? 2056 01:40:19.399 --> 01:40:22.560 Yes, look at that. Not only not only did they 2057 01:40:22.600 --> 01:40:25.319 set it up, but they took the time to go 2058 01:40:25.399 --> 01:40:29.239 to the Colorado Secretary of State and do it. That 2059 01:40:29.439 --> 01:40:32.319 is so interesting. We have heard this, I mean, it 2060 01:40:32.399 --> 01:40:35.920 really is a scam. We've heard this before, but I 2061 01:40:36.000 --> 01:40:39.159 don't think I've dealt with this since COVID. During COVID, 2062 01:40:39.199 --> 01:40:41.159 this was popping up all the time. The other thing 2063 01:40:41.159 --> 01:40:45.079 that would pop up is these unemployment things. I mean, 2064 01:40:45.119 --> 01:40:48.319 it was crazy. Any company I have owned, and that's 2065 01:40:48.359 --> 01:40:52.279 a lot of companies pre COVID, I mean they were 2066 01:40:52.399 --> 01:40:56.039 all people claiming unemployment on companies that I shut down 2067 01:40:56.079 --> 01:40:58.479 ten years ago. I mean it was crazy, and they 2068 01:40:58.520 --> 01:41:01.159 were all coming to my house. And then we also 2069 01:41:01.239 --> 01:41:04.960 had a bunch coming like this. I don't know what 2070 01:41:05.000 --> 01:41:10.279 you can do besides reach out to the Secretary of State. 2071 01:41:11.239 --> 01:41:13.159 And I'm not a big Jenna Griswold fan. 2072 01:41:13.439 --> 01:41:15.760 Let me chime in real quick, go ahead, is this 2073 01:41:15.840 --> 01:41:18.840 business listed on Google? Or where are you finding this? 2074 01:41:20.399 --> 01:41:23.600 Well, he's just getting mail in his mailbox, so anything 2075 01:41:23.720 --> 01:41:27.800 directed to chen Lab you're getting right. I'm trying to 2076 01:41:27.840 --> 01:41:29.880 think of an attorney I could ask about this. It's 2077 01:41:29.920 --> 01:41:33.600 been so long, suits we tell you, Yeah, let's see 2078 01:41:33.600 --> 01:41:36.479 if we can get Brad O'Brien on, because I forget, 2079 01:41:36.640 --> 01:41:40.840 I honestly forget what the downside was, if there even 2080 01:41:41.000 --> 01:41:43.439 was one, besides getting all the mail and what. 2081 01:41:43.479 --> 01:41:45.840 Is this mail? Bills or letters from the irs? 2082 01:41:45.960 --> 01:41:48.720 What kind of man irs? For sure, we'll ask him 2083 01:41:48.720 --> 01:41:50.000 after this, everybody hold tight. 2084 01:41:52.279 --> 01:41:55.560 Go with a sure thing Denver's Best roofer Excel Roofing 2085 01:41:55.640 --> 01:41:56.239 dot com. 2086 01:41:56.279 --> 01:41:58.279 You don't pay a cent until you're content. 2087 01:42:01.680 --> 01:42:04.880 Time for an insurance check up free, no obligation comparison 2088 01:42:05.000 --> 01:42:08.560 call Compass Insurance paying too much your coverage at dozens 2089 01:42:08.560 --> 01:42:11.279 of insurance companies find out now three all three seven 2090 01:42:11.319 --> 01:42:13.680 to seven to one help. You'll think you're his only 2091 01:42:13.760 --> 01:42:16.199 customer when you choose Frank durand the real estate Man 2092 01:42:16.279 --> 01:42:19.720 dot com to list your home with Remax Alliance three 2093 01:42:19.720 --> 01:42:29.000 all three nine two zero sixteen twenty two. 2094 01:42:27.680 --> 01:42:33.079 D news You needed that who you don't have to. 2095 01:42:35.079 --> 01:42:35.359 Come? 2096 01:42:35.520 --> 01:42:40.079 Run anxious as fast as you can. Shooter's gonna help 2097 01:42:40.359 --> 01:42:41.399 coming man. 2098 01:42:42.239 --> 01:42:47.079 This is the Troubleshooter Show Now, Tom Martinez. 2099 01:42:46.560 --> 01:42:48.479 Welcome, Welcome to the only show off. 2100 01:42:48.479 --> 01:42:48.800 It's Ken. 2101 01:42:48.880 --> 01:42:51.800 We're here to solve problems, answer questions. Uh, you know what. 2102 01:42:51.840 --> 01:42:53.880 It's right before the holidays too. We're here to have 2103 01:42:53.960 --> 01:42:57.560 a good time. Hopefully everybody's gonna have nice holidays coming 2104 01:42:57.640 --> 01:43:00.520 up of Merry Christmas, all that good stuff. But if 2105 01:43:00.560 --> 01:43:02.359 you do have a problem, you can reach us three 2106 01:43:02.479 --> 01:43:04.720 L three seven one three eight two five five. We 2107 01:43:04.800 --> 01:43:07.079 had a pretty interesting call. We're going to dive back 2108 01:43:07.119 --> 01:43:10.079 into and we're going to get to the bottom of it. 2109 01:43:10.119 --> 01:43:14.800 But someone set up a corporation, or at least in LLC. 2110 01:43:15.039 --> 01:43:18.840 I didn't look at the exact thing at Cliff's house, 2111 01:43:18.920 --> 01:43:21.399 and it's on the Secretary of State. I looked it up. 2112 01:43:21.399 --> 01:43:24.840 Sure enough, it's there, and it's a pretty interesting call. 2113 01:43:25.560 --> 01:43:29.960 It's definitely no matter what, it's definitely identity theft for sure. 2114 01:43:30.039 --> 01:43:33.359 But I also want to talk to our guest. You know, 2115 01:43:33.439 --> 01:43:37.760 Henry's been chiming in all day, Henry Brett's excel roofing. 2116 01:43:37.840 --> 01:43:41.039 I mean, these guys, they're the best roof around. I mean, 2117 01:43:41.159 --> 01:43:44.880 I can't say much more than that. The family has 2118 01:43:44.920 --> 01:43:47.520 done so well for Suzanne and I. I mean, any 2119 01:43:47.560 --> 01:43:50.199 issue we've ever had, and the only issues we ever 2120 01:43:50.239 --> 01:43:52.680 had with the roof that we had put on is 2121 01:43:52.720 --> 01:43:55.199 we wanted more snowguards and they came out one year 2122 01:43:55.199 --> 01:43:57.920 and put on heat tape and stuff like that. But 2123 01:43:58.119 --> 01:44:02.159 they actually sold us a roof that's heilproof. All my 2124 01:44:02.239 --> 01:44:05.399 neighbors had claims in the last year or two, we 2125 01:44:05.439 --> 01:44:08.800 had none. Everything bounced off at Henry, I mean literally 2126 01:44:08.840 --> 01:44:11.279 bounced off of it. And what that allowed me to 2127 01:44:11.319 --> 01:44:13.479 do is, of course I saved some money on my 2128 01:44:13.600 --> 01:44:17.640 premiums for insurance, but I was also able to raise 2129 01:44:17.640 --> 01:44:20.439 my deductible because I don't worry about it. You guys 2130 01:44:20.439 --> 01:44:22.520 did that roof on my barn, and you did that 2131 01:44:22.600 --> 01:44:25.680 roof on our house, so and the hail bounces off. 2132 01:44:25.720 --> 01:44:28.720 Literally both my neighbors had to have roofs done where 2133 01:44:28.720 --> 01:44:32.399 I had no damage whatsoever. It's pretty incredible. But what 2134 01:44:32.439 --> 01:44:35.720 these guys are doing right now is your gutter cleaning. 2135 01:44:36.439 --> 01:44:40.720 Yeah, so thank you, Tom Mark. I really appreciate all 2136 01:44:40.760 --> 01:44:42.760 that we have been in business for thirty years. 2137 01:44:42.800 --> 01:44:46.079 That's incredible. And actually the roof the business that might 2138 01:44:46.119 --> 01:44:47.079 be a record. 2139 01:44:47.119 --> 01:44:47.960 Yeah for sure. 2140 01:44:48.000 --> 01:44:51.359 And when customers are looking for a contractor, they really 2141 01:44:51.399 --> 01:44:53.840 need someone who's going to stick around and stand behind 2142 01:44:53.880 --> 01:44:56.920 their work, because anyone will just come and install a 2143 01:44:57.000 --> 01:44:59.119 roof for you, but who's going to come back when 2144 01:44:59.119 --> 01:45:01.079 it leaks or if you haven't any issues down the road. 2145 01:45:01.119 --> 01:45:04.079 That's really what you need in a contractor. And just 2146 01:45:04.119 --> 01:45:06.159 touching on that gutter cleaning that you mentioned. 2147 01:45:05.960 --> 01:45:07.800 So hold on in there. I want to touch base 2148 01:45:07.880 --> 01:45:11.199 on something there what he's saying, and a lot of 2149 01:45:11.199 --> 01:45:14.079 people don't realize this. They think these companies are in here. 2150 01:45:14.399 --> 01:45:18.439 There's companies out of Texas, Florida, Oklahoma. They literally go 2151 01:45:18.520 --> 01:45:21.199 where the storms are. They're called storm chasers, and that 2152 01:45:21.359 --> 01:45:24.720 is their entire business model. So they'll come through four 2153 01:45:24.800 --> 01:45:27.800 or five days after the storm and literally knock on 2154 01:45:27.880 --> 01:45:30.119 your door and say, hey, we're doing your neighbor's roof 2155 01:45:30.239 --> 01:45:33.159 or whatever whatever song and dance they have to do 2156 01:45:33.640 --> 01:45:36.359 in order to basically get you to sign a contract. 2157 01:45:36.560 --> 01:45:39.319 They might say, well, wave your deductible. They might say this, 2158 01:45:39.439 --> 01:45:43.520 they might say that, but their entire, the entire scope 2159 01:45:43.520 --> 01:45:46.239 of business they do is to follow the storms. So 2160 01:45:46.359 --> 01:45:49.199 let's say they actually do do a roof, and you know, 2161 01:45:49.399 --> 01:45:52.119 it's not a bad job. It's just a normal job, 2162 01:45:52.199 --> 01:45:54.960 and the roof's done, and maybe you saved your deductible. 2163 01:45:55.359 --> 01:45:58.319 When you do have a problem, the problem is they're 2164 01:45:58.319 --> 01:46:00.720 nowhere in the state there wherever the hell the next 2165 01:46:00.720 --> 01:46:03.399 storm is. They could be in Florida. You're not going 2166 01:46:03.479 --> 01:46:06.079 to see them for any warranty issues on the labor. 2167 01:46:06.279 --> 01:46:08.319 You're not going to see them at all, most likely 2168 01:46:08.800 --> 01:46:11.760 until there's another storm at your house. And we call 2169 01:46:11.800 --> 01:46:15.720 them door knockers. Or stormchasers, and that's literally what they do. 2170 01:46:16.079 --> 01:46:20.720 And I would say most of the large, large nationwide 2171 01:46:20.800 --> 01:46:24.920 roofing companies, that is literally their business model. They follow 2172 01:46:25.000 --> 01:46:27.640 the storm, that's it. They don't live here like you 2173 01:46:27.720 --> 01:46:30.239 and your family live here. They're not here to come 2174 01:46:30.279 --> 01:46:33.239 over and help someone if there is an issue a 2175 01:46:33.279 --> 01:46:36.640 couple months later or even three years later. They're not 2176 01:46:36.800 --> 01:46:38.760 here for any of that because they're not even in 2177 01:46:38.840 --> 01:46:41.960 the state. That's why it's important to you. Somebody. It's 2178 01:46:42.000 --> 01:46:45.720 like hiring a guy to remodel your bathroom that lives 2179 01:46:45.760 --> 01:46:48.399 in Florida. It makes no sense. What's he going to 2180 01:46:48.479 --> 01:46:51.479 fly out here do it. Two weeks later one of 2181 01:46:51.520 --> 01:46:53.760 the sinks is dripping. You think he's going to fly 2182 01:46:53.840 --> 01:46:55.840 out and fix it. It's not going to happen. But 2183 01:46:56.319 --> 01:46:59.680 I just wanted people to really understand how most roofing 2184 01:46:59.720 --> 01:47:00.720 company's work. 2185 01:47:01.119 --> 01:47:03.880 Absolutely and then as far as our warranty goes, there's 2186 01:47:03.880 --> 01:47:06.680 a lot of companies out there, they'll get super nitty gritty, 2187 01:47:06.760 --> 01:47:09.039 tried to deny warranty claims, all that kind of stuff. 2188 01:47:09.039 --> 01:47:11.319 We really stand behind our work. We want to make 2189 01:47:11.359 --> 01:47:13.960 sure that our customers are happy and everyone's treated fairly. 2190 01:47:14.279 --> 01:47:16.359 And one of the reasons you guys can do that 2191 01:47:17.039 --> 01:47:20.119 is because your relationships with the vendors, and I mean 2192 01:47:20.159 --> 01:47:23.359 the relationships where you buy shingles. I mean, my god, 2193 01:47:23.439 --> 01:47:26.880 you probably buy more shingles than any other company in Colorado. 2194 01:47:27.199 --> 01:47:29.840 So if there's an issue, these guys are like, hey, 2195 01:47:29.880 --> 01:47:32.279 you know, we just spent a couple million dollars with 2196 01:47:32.319 --> 01:47:34.520 you this year. You need to make this right for 2197 01:47:34.560 --> 01:47:37.640 our customer. If it's a material issue, you know, if 2198 01:47:37.640 --> 01:47:40.159 it's one of your laborers, you make it right. Period. 2199 01:47:40.439 --> 01:47:43.640 But yeah, absolutely, where a lot of people don't have that, 2200 01:47:43.720 --> 01:47:47.039 you hire you know, you hire Joe Blow And even 2201 01:47:47.079 --> 01:47:49.279 if he does live here in Colorado, he's got no 2202 01:47:49.319 --> 01:47:52.199 pull with these companies. He might order one thousand bucks 2203 01:47:52.199 --> 01:47:54.560 worth of stuff a year. You guys are spending millions. 2204 01:47:54.760 --> 01:47:56.840 Keep going, I keep cutting you off with some of this. 2205 01:47:57.680 --> 01:48:00.239 It's all good stuff. So I'm I'm thankful for all 2206 01:48:00.279 --> 01:48:02.560 the kind of words. And while you're right, we do 2207 01:48:02.560 --> 01:48:05.359 do a higher volume. The reason that we're doing that 2208 01:48:05.520 --> 01:48:07.840 is because we take care of each and every customer 2209 01:48:07.880 --> 01:48:08.840 at such a high level. 2210 01:48:08.840 --> 01:48:11.199 Oh you repeat, businesses remarkable. 2211 01:48:10.720 --> 01:48:12.920 And the way we have everything structured in our company 2212 01:48:13.000 --> 01:48:15.760 is to make sure that every customer receives that quality, 2213 01:48:15.960 --> 01:48:18.640 and that's really where we focus. And so coming into 2214 01:48:18.640 --> 01:48:21.159 the winter here a lot of leaves have been falling. 2215 01:48:21.279 --> 01:48:24.279 We are offering a special just for Martino listeners, and 2216 01:48:24.319 --> 01:48:26.119 if you call up, you have to make sure you 2217 01:48:26.199 --> 01:48:28.720 let us know that this is the Tom Martino Special. 2218 01:48:29.239 --> 01:48:32.000 It's a one hundred and ninety nine dollars total leaning. 2219 01:48:32.319 --> 01:48:34.720 So the first story is one hundred and ninety nine 2220 01:48:34.760 --> 01:48:38.920 dollars and then the second story is so two hundred 2221 01:48:38.960 --> 01:48:39.600 and ninety nine. 2222 01:48:39.680 --> 01:48:42.359 So I tell people this all the time when I'm 2223 01:48:42.359 --> 01:48:46.680 doing your commercials, I use you guys for gutter cleaning. 2224 01:48:46.760 --> 01:48:50.039 I bought a brand new I don't even remember what 2225 01:48:50.039 --> 01:48:52.560 it's called, gutter helmet, whatever it is when we first 2226 01:48:52.600 --> 01:48:54.439 moved in because we have pine needles everywhere. I got 2227 01:48:54.439 --> 01:48:56.720 one hundred foot trees around our house and the pine 2228 01:48:56.720 --> 01:48:59.680 needles were getting everywhere. It was horrible. So I spent 2229 01:49:00.000 --> 01:49:02.319 probably four or five grand with this company out of 2230 01:49:02.319 --> 01:49:05.279 the Springs to come and install these on my gutters. 2231 01:49:05.840 --> 01:49:08.399 Worst thing I ever did. We'd get a big rain 2232 01:49:08.640 --> 01:49:11.600 or a hailstorm, it would go right over the gutters 2233 01:49:11.680 --> 01:49:14.960 and we would have these puddles everywhere. It simply didn't 2234 01:49:15.000 --> 01:49:17.600 do what it was supposed to do. And then somehow 2235 01:49:17.680 --> 01:49:20.239 the pine needles still got into the damn gutters, so 2236 01:49:20.319 --> 01:49:22.720 it didn't solve that. Then when you guys did our 2237 01:49:22.800 --> 01:49:26.680 roof at that particular house, you guys said, let's get 2238 01:49:26.680 --> 01:49:29.399 three inch gutters. I got gutters now you can roll 2239 01:49:29.439 --> 01:49:31.720 a tennis ball down. And those have been the best 2240 01:49:31.720 --> 01:49:33.640 gutters I ever have. But I have you guys out 2241 01:49:33.680 --> 01:49:36.560 twice a year to clean them. In fact, you guys 2242 01:49:36.560 --> 01:49:39.079 were just out a couple months ago to clean them. 2243 01:49:39.119 --> 01:49:41.960 And it's way better, way better than any kind of 2244 01:49:41.960 --> 01:49:45.079 gutter helmet or any kind of screen or anything you 2245 01:49:45.159 --> 01:49:48.159 put on there, because it's done perfectly twice a year. 2246 01:49:48.439 --> 01:49:51.279 And I'm a math guy. Think of the math five 2247 01:49:51.319 --> 01:49:54.520 thousand dollars for that. Someone goes out spends five or 2248 01:49:54.560 --> 01:49:57.960 ten for a gutter helmet kind of thing. They can 2249 01:49:58.000 --> 01:50:00.960 have their gutters cleaned two or three times year if needed, 2250 01:50:01.319 --> 01:50:03.880 for the rest of their life and never spend that much. 2251 01:50:04.079 --> 01:50:06.079 And you guys come out, not only do you clean 2252 01:50:06.159 --> 01:50:09.359 the gutters out, every downspout, every single one. You guys 2253 01:50:09.359 --> 01:50:11.960 get up there make sure they're functioning. I see. I 2254 01:50:12.039 --> 01:50:14.560 see your guys put the hose in there and make 2255 01:50:14.600 --> 01:50:17.079 sure they flow all the way to wherever they're supposed 2256 01:50:17.119 --> 01:50:19.920 to be flowing. If there's anything a little better or anything, 2257 01:50:19.960 --> 01:50:22.520 you guys make that right. I mean, it's just everything. 2258 01:50:22.960 --> 01:50:25.279 There's no reason I would ever have a gutter helmet 2259 01:50:25.319 --> 01:50:27.439 or a leaf guard or any of that stuff when 2260 01:50:27.439 --> 01:50:29.560 you can have the gutters cleaned for one hundred and 2261 01:50:29.640 --> 01:50:31.000 ninety nine bucks for you guys. 2262 01:50:31.520 --> 01:50:35.239 Yep, just make sure you mentioned the Martino Special and 2263 01:50:35.279 --> 01:50:36.880 we will come out there and get you taken care of. 2264 01:50:37.039 --> 01:50:41.000 Three h three seven six ' one sixty four hundred. 2265 01:50:41.159 --> 01:50:43.760 Now you know this is such an easy answer. Why 2266 01:50:43.800 --> 01:50:46.560 would they do that? It cost you guys talk about 2267 01:50:46.560 --> 01:50:48.920 a lost leader. When you guys do my house, I 2268 01:50:48.960 --> 01:50:51.079 want to say, there's four guys up there, and it 2269 01:50:51.159 --> 01:50:54.239 probably takes every bit of I don't know, three four hours. 2270 01:50:54.319 --> 01:50:56.399 I mean, we've got a big roof, but it takes 2271 01:50:56.399 --> 01:50:59.079 a long time. And the reason they do it for 2272 01:50:59.119 --> 01:51:01.800 that price is they want your business. When there is 2273 01:51:01.840 --> 01:51:04.840 a halstorm. These guys can deal with your insurance company. 2274 01:51:05.000 --> 01:51:07.520 They just do everything right. And one of the best 2275 01:51:07.560 --> 01:51:10.079 things about Excel Roofing and what your dad set up 2276 01:51:10.119 --> 01:51:14.279 years ago. Is that motto You don't pay a cent 2277 01:51:14.840 --> 01:51:18.319 until you're content. You don't pay anything when the job's done. 2278 01:51:18.399 --> 01:51:21.159 Even if you're a cash payer, you don't pay anything 2279 01:51:21.239 --> 01:51:23.159 till that job's done. And you can't get a better 2280 01:51:23.199 --> 01:51:26.439 deal than that. As a homeowner, you're guaranteed, you're guaranteed 2281 01:51:26.479 --> 01:51:28.880 to be happy with the job when the job's done. 2282 01:51:29.319 --> 01:51:32.279 You pay simple as that. You don't pay a little upfront. 2283 01:51:32.439 --> 01:51:36.199 And if a roofer comes knocking at your door, please 2284 01:51:36.680 --> 01:51:40.199 never never sign a contract. Never pay upfront. And if 2285 01:51:40.239 --> 01:51:42.319 they did sign a contract with you guys, you never 2286 01:51:42.359 --> 01:51:45.239 get paid upfront before you guys start. If they want 2287 01:51:45.279 --> 01:51:47.239 it out in a week, I guarantee you'd let them out. 2288 01:51:47.439 --> 01:51:50.039 Oh I changed my mind. You guys don't care. I mean, 2289 01:51:50.079 --> 01:51:51.880 if you went out there and started the roof that's 2290 01:51:51.920 --> 01:51:55.159 another thing. But really, you guys set up a company, 2291 01:51:55.199 --> 01:51:59.119 a roofing company that is unlike most roofing companies I 2292 01:51:59.159 --> 01:52:01.880 have ever dealt with in my fifty two years. And 2293 01:52:01.920 --> 01:52:05.800 you're absolutely right, Henry. You guys want that customer. You're 2294 01:52:05.840 --> 01:52:08.880 going to go beyond this specials unbelievable, but you want 2295 01:52:08.920 --> 01:52:13.000 that future business and I would guess a huge majority 2296 01:52:13.079 --> 01:52:15.359 of your business is repeat customers. 2297 01:52:15.439 --> 01:52:19.399 Absolutely, that's a massive referral base for us too, just 2298 01:52:19.439 --> 01:52:22.319 because we try to offer the highest quality service possible 2299 01:52:22.359 --> 01:52:24.439 and then interurn it turns into more business for us 2300 01:52:24.479 --> 01:52:25.039 down the road. 2301 01:52:25.159 --> 01:52:27.760 And then of course free inspections. You know, if it's 2302 01:52:27.800 --> 01:52:30.439 been less than what is typical insurance two years, how 2303 01:52:30.479 --> 01:52:32.920 long do you have file acclaim on? Hell, maybe one year, 2304 01:52:33.119 --> 01:52:34.279 I totally. 2305 01:52:33.920 --> 01:52:37.079 Forget it varies depending on the insurance company. Rule of 2306 01:52:37.159 --> 01:52:38.479 thumb is about a year or so. 2307 01:52:38.479 --> 01:52:41.279 So one year. If you got hit last season and 2308 01:52:41.359 --> 01:52:44.640 you saw anybody in your neighborhood, I mean anybody around 2309 01:52:44.720 --> 01:52:48.319 your neighborhood getting a new roof and it's coming up 2310 01:52:48.359 --> 01:52:50.880 on that year from that hailstorm, give these guys a call. 2311 01:52:50.880 --> 01:52:53.560 They'll come out and inspect it. Don't call your insurance 2312 01:52:53.560 --> 01:52:55.960 company because Excel will be the first to say you 2313 01:52:56.000 --> 01:52:58.000 don't have any damage, and you don't want that on 2314 01:52:58.039 --> 01:53:01.000 your clue report with the insurance company. But what they 2315 01:53:01.039 --> 01:53:04.439 will absolutely positively do is come out and give you 2316 01:53:04.479 --> 01:53:07.560 an honest assessment if you did get hail damage, and 2317 01:53:07.600 --> 01:53:10.600 if so, they'll step in and deal with your insurance company. 2318 01:53:10.640 --> 01:53:13.560 And get you a new roof before that time expires. 2319 01:53:13.880 --> 01:53:17.720 Because if there's another hailstorm next year and there's more 2320 01:53:17.800 --> 01:53:20.439 damage and they come out and find the old damage 2321 01:53:20.479 --> 01:53:23.039 from a hailstorm over a year ago, that can cause 2322 01:53:23.079 --> 01:53:24.119 some problems. Cant it. 2323 01:53:24.720 --> 01:53:28.800 Yeah, absolutely, And the main point of our honest inspections 2324 01:53:29.119 --> 01:53:31.239 is just we're not like these other companies that just 2325 01:53:31.279 --> 01:53:33.840 try to need to file you need to file a claim, 2326 01:53:33.920 --> 01:53:34.720 you need to file a claim. 2327 01:53:34.760 --> 01:53:35.520 We're not like that. 2328 01:53:35.600 --> 01:53:39.000 We will only encourage the customer to file an insurance 2329 01:53:39.000 --> 01:53:41.560 claim if we find damage and we believe that it 2330 01:53:41.600 --> 01:53:42.560 will get replaced. 2331 01:53:42.960 --> 01:53:45.720 Oh my goodness. Yeah, all right, folks, So really, Excel 2332 01:53:45.800 --> 01:53:49.279 roof in three oh three seven six one sixty four hundred, Cliff, 2333 01:53:49.319 --> 01:53:51.680 We've got some answers for you. I'm sorry I got 2334 01:53:51.680 --> 01:53:54.439 off on that, but you know, Henry Bretz has been 2335 01:53:54.479 --> 01:53:57.159 here all show and honestly, people know we have guests 2336 01:53:57.199 --> 01:53:59.800 and we focus on our referraless guests when they're in. 2337 01:53:59.840 --> 01:54:02.119 You know why, because they're great people, They have better 2338 01:54:02.279 --> 01:54:05.479 value than anybody else, and they're just honest and we 2339 01:54:05.680 --> 01:54:11.920 like talking about them. 2340 01:54:12.079 --> 01:54:15.359 Go with a sure thing, Denver's Best roofer Excel roofing 2341 01:54:15.439 --> 01:54:18.079 dot com. You don't pay a cent until you're content. 2342 01:54:21.479 --> 01:54:24.640 Time for an insurance check up free, no obligation. In comparison, 2343 01:54:24.800 --> 01:54:28.359 call Compass Insurance paying too much your coverage at dozens 2344 01:54:28.359 --> 01:54:31.079 of insurance companies find out now three oh three seven 2345 01:54:31.199 --> 01:54:34.000 seven to one help. You'll think you're his only customer 2346 01:54:34.039 --> 01:54:36.279 when you choose Frank durand the real estate Man dot 2347 01:54:36.319 --> 01:54:39.680 com to list your home with Remax Alliance three oh 2348 01:54:39.680 --> 01:54:41.640 three nine two zero sixteen twenty two. 2349 01:54:43.000 --> 01:54:46.119 All right, three O three seven one three eight two 2350 01:54:46.119 --> 01:54:49.960 five five. By the way, help at troubleshooter dot com 2351 01:54:50.399 --> 01:54:52.680 three oh three Martino. That number works all the time. 2352 01:54:52.720 --> 01:54:56.279 But whether we're on vacation, whether we're before or after 2353 01:54:56.319 --> 01:54:59.039 the show, you can call that number. You can leave 2354 01:54:59.039 --> 01:55:01.119 a message. We might answer, we might not, but you 2355 01:55:01.119 --> 01:55:03.319 can definitely leave a message. I promise you we'll get 2356 01:55:03.359 --> 01:55:05.960 back to you. Same with help at troubleshooter dot com. 2357 01:55:06.039 --> 01:55:08.439 And it doesn't matter what the problem is. Cliff called 2358 01:55:08.439 --> 01:55:12.159 in with an interesting one. All of a sudden, somebody, 2359 01:55:12.439 --> 01:55:17.319 it appears to be somebody from China actually set up 2360 01:55:17.880 --> 01:55:23.159 a LLC in Colorado at his home address, and you're 2361 01:55:23.199 --> 01:55:27.359 receiving all kinds of mail for chen Lan, Inc. And 2362 01:55:27.960 --> 01:55:31.520 it looks like basically what's happening here is they're just 2363 01:55:31.560 --> 01:55:34.279 trying to get a presence here. And once they get 2364 01:55:34.279 --> 01:55:36.760 that presence here and that they can probably get a 2365 01:55:36.760 --> 01:55:39.880 credit card in your name, they can do all kinds 2366 01:55:39.920 --> 01:55:42.800 of things because they look legit. They look like they 2367 01:55:42.840 --> 01:55:46.720 actually are a Colorado corporation. But what I found is 2368 01:55:47.199 --> 01:55:49.439 you can go to the Secretary of State and there's 2369 01:55:49.479 --> 01:55:52.560 a phone number on there and you simply report them 2370 01:55:52.560 --> 01:55:55.239 and they're going to remove it all together. But you 2371 01:55:55.359 --> 01:55:57.800 better be on the lookout for other issues, you know 2372 01:55:57.840 --> 01:55:58.439 what I'm saying. 2373 01:56:00.119 --> 01:56:00.520 Yeah, I do. 2374 01:56:00.720 --> 01:56:04.560 We've reported this to CBI and the State of Colorado 2375 01:56:05.600 --> 01:56:06.399 in RS. 2376 01:56:07.000 --> 01:56:09.960 Yeah, but you need to go literally to the Colorado 2377 01:56:10.079 --> 01:56:13.960 Secretary of State's website and call that number on there 2378 01:56:14.399 --> 01:56:17.760 and tell them what's going on, and they can actually 2379 01:56:18.159 --> 01:56:21.560 remove it so it's not showing up. Because what happens 2380 01:56:21.640 --> 01:56:24.399 is when people search for that business, let's say they're 2381 01:56:24.439 --> 01:56:26.680 applying for a credit card or at lease or anything, 2382 01:56:26.720 --> 01:56:30.800 whatever the hell nefarious thing they're up to. When they 2383 01:56:30.840 --> 01:56:34.359 search it, people go right to Colorado Gov, just like 2384 01:56:34.439 --> 01:56:38.000 I did, and you look legit because all the PaperWorks 2385 01:56:38.039 --> 01:56:40.720 filed and someone paid the file it. But if you 2386 01:56:40.760 --> 01:56:42.800 call them up, they'll get rid of it. So when 2387 01:56:42.800 --> 01:56:45.239 people go to check them out, it's simply not there. 2388 01:56:47.359 --> 01:56:49.319 Y'all have to check with my wife and see what 2389 01:56:49.399 --> 01:56:51.520 she's done. At this point, I know we have reported 2390 01:56:51.520 --> 01:56:53.600 it in the Secretary of State's office. 2391 01:56:53.640 --> 01:56:54.159 Okay, good. 2392 01:56:54.319 --> 01:56:59.039 Primarily my primarily was just wondering, you know, are there 2393 01:56:59.039 --> 01:57:02.359 any other steps to take? What's next? We both have 2394 01:57:02.520 --> 01:57:06.159 our credit frozen and have had for several months with 2395 01:57:06.239 --> 01:57:07.720 all three reporting agencies. 2396 01:57:07.920 --> 01:57:10.680 Well, whatever credit cards you used for that, Matt, I 2397 01:57:11.159 --> 01:57:13.840 assume you quit using or replaced. 2398 01:57:15.399 --> 01:57:17.000 Yeah, we're gonna cancel it today. 2399 01:57:17.239 --> 01:57:18.960 Yeah. Well you don't have to cancel it, just tell 2400 01:57:19.000 --> 01:57:21.359 them it was lost or stolen and sent a new one, 2401 01:57:22.039 --> 01:57:24.359 just to you know, just to be careful or to 2402 01:57:24.399 --> 01:57:27.000 be safe and locking the credit's a good idea, but 2403 01:57:27.039 --> 01:57:29.800 I'm not sure how they would have got your social 2404 01:57:29.960 --> 01:57:33.319 I don't think they're intercepting your mail. I think they're 2405 01:57:33.439 --> 01:57:37.439 using this to establish basically a business residency in the 2406 01:57:37.479 --> 01:57:40.680 state of Colorado, and then they can sell other stuff, 2407 01:57:40.880 --> 01:57:43.479 whether they're the mats or whatever, and they just simply 2408 01:57:43.520 --> 01:57:46.079 look more legit. I mean, there could be a lot 2409 01:57:46.119 --> 01:57:49.720 more behind the scam, but I mean I can't find like, 2410 01:57:50.439 --> 01:57:54.119 I can't find much on it. I know it happened 2411 01:57:54.119 --> 01:57:57.359 a lot during COVID, but I have not seen this 2412 01:57:57.479 --> 01:58:02.079 in a while. But this was rampant for quite some time, honestly. 2413 01:58:02.479 --> 01:58:05.079 Right, Yeah, I just wanted to run it by you 2414 01:58:05.119 --> 01:58:08.760 guys the stage words of Wisdom. 2415 01:58:09.039 --> 01:58:12.239 Well, if they already called the Secretary of State, they 2416 01:58:12.439 --> 01:58:16.359 haven't done anything. In fact, Dmitri, would you mind getting 2417 01:58:16.359 --> 01:58:18.720 on it. He's saying his wife might have called the 2418 01:58:18.760 --> 01:58:21.640 Secretary of State, but it's still on there. As long 2419 01:58:21.680 --> 01:58:23.199 as it's on there, it looks legit. 2420 01:58:23.640 --> 01:58:26.119 Yeah. I just left the message for Jack Todd. He 2421 01:58:26.319 --> 01:58:29.479 is the press relations guy at the Secretary of State's office. Excellent, 2422 01:58:29.560 --> 01:58:31.319 and I give him my phone number. I wanted to 2423 01:58:31.319 --> 01:58:33.680 talk to him about what is his inside, what is 2424 01:58:33.680 --> 01:58:36.399 the actual scam, because I'm sure he's heard this before. 2425 01:58:36.199 --> 01:58:38.359 And check this out. Yeah, I'd love that, or what 2426 01:58:38.439 --> 01:58:41.119 are the different scams? Yeah, but Reeds, you still have 2427 01:58:41.199 --> 01:58:43.479 the information on the company in front of you. It's 2428 01:58:43.520 --> 01:58:46.239 kind of funny. So the guy that filed it, his 2429 01:58:46.359 --> 01:58:49.680 name is Lan Chen, which of course is you know, 2430 01:58:49.760 --> 01:58:52.199 chen Land is the name of the corporation and I 2431 01:58:52.319 --> 01:58:56.640 can't pronounce this. Can anybody pronounce where he lives? Ying 2432 01:58:56.720 --> 01:59:01.800 Yang Village, Bashushu town, he could pronounce it? Go ahead, 2433 01:59:01.880 --> 01:59:04.640 wd D hey, hang on trying. 2434 01:59:04.760 --> 01:59:06.319 Oh you know, I already closed that page. 2435 01:59:07.239 --> 01:59:11.399 Shoot, but it's crazy. And then it's from uh, you know, 2436 01:59:11.720 --> 01:59:13.640 I don't know it's from China. That's the best I 2437 01:59:13.680 --> 01:59:14.079 can tell you. 2438 01:59:14.239 --> 01:59:15.319 You're from far far away. 2439 01:59:15.359 --> 01:59:17.000 If I were the scamra, I think the next thing 2440 01:59:17.039 --> 01:59:19.359 I do is I would file a change of address 2441 01:59:19.439 --> 01:59:22.560 form with a post office for Cliff's address, and that 2442 01:59:22.640 --> 01:59:25.119 will keep Cliff from figuring out the rest of the 2443 01:59:25.159 --> 01:59:26.159 scam for quite a while. 2444 01:59:26.279 --> 01:59:29.199 Actually, you just said something you should absolutely. Did you 2445 01:59:29.239 --> 01:59:30.640 go to the post office? Cliff? 2446 01:59:31.960 --> 01:59:33.239 Yeah? 2447 01:59:33.039 --> 01:59:35.399 Yeah, Well you tell the post office we are not 2448 01:59:35.880 --> 01:59:36.399 we are not. 2449 01:59:36.840 --> 01:59:37.239 What is it? 2450 01:59:37.359 --> 01:59:38.920 Ching Chang? What the hell's the name of it? I 2451 01:59:38.920 --> 01:59:41.600 already forget. And also that's not us. Any mail that 2452 01:59:41.720 --> 01:59:45.039 comes in that says that return to center, it's not us. 2453 01:59:45.199 --> 01:59:48.560 I think that male will have valuable clues on Ching 2454 01:59:48.720 --> 01:59:52.319 Chang's current location and his intent. What I was worried 2455 01:59:52.319 --> 01:59:54.479 about is that mister Chang is going to file a 2456 01:59:54.560 --> 01:59:57.159 change of address form on behalf of Cliff. 2457 01:59:57.239 --> 02:00:00.439 What if you got from them, besides you said I 2458 02:00:00.640 --> 02:00:03.119 R S stuff, was that like an EI N number 2459 02:00:03.159 --> 02:00:05.000 coming in? What was the I R S stuff? 2460 02:00:06.399 --> 02:00:10.000 The I R S was from the e STPs, the 2461 02:00:10.000 --> 02:00:14.079 Federal Collection service for the I R S. And oh man, 2462 02:00:14.199 --> 02:00:16.720 hin number I N PIN number? 2463 02:00:16.920 --> 02:00:20.319 Yeah, wow, that's fair ID number. 2464 02:00:20.720 --> 02:00:24.560 Yeah, yep, it's definitely nefarious. But once again, I'm not 2465 02:00:24.600 --> 02:00:27.279 sure that there. I think they're simply using you for 2466 02:00:27.319 --> 02:00:30.279 a residence. I say, I think that's it. I mean, 2467 02:00:30.520 --> 02:00:32.720 I don't think they're literally going to be stealing from 2468 02:00:32.720 --> 02:00:36.239 you individually. But man, I wouldn't put it past anybody, 2469 02:00:36.520 --> 02:00:39.840 but I think they're literally making it look legit to 2470 02:00:39.920 --> 02:00:44.560 the I R S and everybody that they're a Colorado corporation. 2471 02:00:44.800 --> 02:00:48.079 I mean, it's it's crazy. So just to recap basically 2472 02:00:48.199 --> 02:00:51.680 make sure the Post Office, Colorado Secretary of State and 2473 02:00:51.800 --> 02:00:54.279 freeze your credit. I mean, that's the best I can 2474 02:00:54.359 --> 02:00:57.119 offer with this deal. And then Dimitri, when you get 2475 02:00:57.119 --> 02:00:59.720 a callback, we're going to follow up on what they 2476 02:00:59.720 --> 02:01:00.319 found out. 2477 02:01:00.359 --> 02:01:02.640 Oh, I can't wait. I think it's going to be fascinating. 2478 02:01:03.000 --> 02:01:05.840 Hey, Deputy Scott, I got to take this break, but 2479 02:01:05.880 --> 02:01:07.800 we got an update. Do you want to recap or 2480 02:01:07.800 --> 02:01:09.680 do you want me to do it? I'm the guy 2481 02:01:09.760 --> 02:01:10.960 with the Mercedes. 2482 02:01:11.760 --> 02:01:12.680 You can do the recap. 2483 02:01:12.840 --> 02:01:16.039 Go with a sure thing Denver's best roofer Excel Roofing 2484 02:01:16.159 --> 02:01:16.760 dot com. 2485 02:01:16.800 --> 02:01:18.800 You don't pay a cent until you're content. 2486 02:01:22.199 --> 02:01:25.359 Time for an insurance check up free, no obligation comparison 2487 02:01:25.520 --> 02:01:29.079 call Compass Insurance paying too much your coverage at dozens 2488 02:01:29.079 --> 02:01:31.800 of insurance companies find out now three o three seven 2489 02:01:31.840 --> 02:01:34.159 to seven to one help. You'll think you're his only 2490 02:01:34.279 --> 02:01:36.720 customer when you choose Frank durand the real estate Man 2491 02:01:36.760 --> 02:01:40.239 dot com to list your home with Remax Alliance three 2492 02:01:40.239 --> 02:01:42.359 oh three nine two zero sixteen twenty two. 2493 02:01:42.600 --> 02:01:44.720 All right, three oh three seven one three eight two 2494 02:01:44.800 --> 02:01:48.560 five five. It looks like, Wow, the power of Trump 2495 02:01:48.600 --> 02:01:51.239 and Doge. It looks like there is a new bill 2496 02:01:51.239 --> 02:01:54.079 they came up with. Of course, these people in Congress 2497 02:01:54.079 --> 02:01:56.800 aren't telling us about it, but it is breaking news 2498 02:01:56.840 --> 02:02:01.760 on CNNN Fox, the Government Fund Agreement, if you don't know. Basically, 2499 02:02:02.239 --> 02:02:05.760 they had a bill all set up that was apparently 2500 02:02:05.800 --> 02:02:09.479 going to pass by partisan as they say, and then 2501 02:02:09.520 --> 02:02:13.520 at the last minute, Elon and Trump basically blew it up. 2502 02:02:14.359 --> 02:02:16.600 And I was looking through the original It's kind of funny. 2503 02:02:17.720 --> 02:02:20.560 Remember we're talking about Congress people now, so they'd get 2504 02:02:20.560 --> 02:02:23.840 a pay raise that's remarkable, an absolute pay raise. And 2505 02:02:23.880 --> 02:02:27.800 I didn't know this. Their salary hasn't increased since two 2506 02:02:27.880 --> 02:02:31.439 thousand and nine. But Congress created a program in twenty 2507 02:02:31.479 --> 02:02:34.000 twenty two. So a couple of years ago, you realize 2508 02:02:34.039 --> 02:02:38.319 they can expense while they're in DC. They can basically 2509 02:02:38.399 --> 02:02:42.079 expense all their food and lodging. That's amazing. So when 2510 02:02:42.119 --> 02:02:45.000 they fly into DC, they don't pay for food, they 2511 02:02:45.039 --> 02:02:47.760 don't pay for lodging. That all happened in twenty twenty two. 2512 02:02:48.039 --> 02:02:50.239 They make one hundred and seventy four thousand a year, 2513 02:02:50.640 --> 02:02:53.479 and they wanted a pay raise, where people in the 2514 02:02:53.560 --> 02:02:56.119 United States, you know, we're paying more for eggs than 2515 02:02:56.159 --> 02:02:59.840 we ever have in my lifetime. So I think that's crazy. 2516 02:02:59.840 --> 02:03:02.640 And the other thing Congress add in that bill, which 2517 02:03:02.680 --> 02:03:07.279 I think is absolutely the worst thing, exempting members of 2518 02:03:07.319 --> 02:03:11.760 Congress from Obamacare. You know, that drives me insane. I 2519 02:03:11.960 --> 02:03:14.720 have to go under Obamacare, or at least when he 2520 02:03:14.840 --> 02:03:17.359 was there, I did, or I'd actually get hit with 2521 02:03:17.479 --> 02:03:20.399 basically a penalty. I think Trump the first time got 2522 02:03:20.479 --> 02:03:24.159 rid of the penalty. But think about that. In Colorado especially, 2523 02:03:24.239 --> 02:03:27.720 the plan has to be on the exchange meaning Obamacare plan, 2524 02:03:28.159 --> 02:03:30.920 meaning a plan where I have to pay for an abortion, 2525 02:03:31.079 --> 02:03:33.239 even if I'm a man, I have to pay for 2526 02:03:33.319 --> 02:03:36.720 that coverage because they try to spread it out. But Congress, 2527 02:03:37.119 --> 02:03:40.399 these moronic people we vote for that are up there, 2528 02:03:41.119 --> 02:03:43.960 they exempt themselves from it. You know why, because they 2529 02:03:43.960 --> 02:03:47.439 can get a hell of a lot better coverage, a 2530 02:03:47.520 --> 02:03:51.560 hell of a lot better coverage. They exempt themselves from Obamacare, 2531 02:03:51.560 --> 02:03:53.920 and they have forever, and I guess the renewal to 2532 02:03:53.960 --> 02:03:57.479 do that is up. And then once again they would 2533 02:03:57.520 --> 02:04:02.319 not have to participate in the Affordable Care Act. It's crazy. 2534 02:04:02.640 --> 02:04:05.359 They would actually get the same, and they do get 2535 02:04:05.399 --> 02:04:08.640 the same if they want, and of course every single 2536 02:04:08.720 --> 02:04:11.399 one of them wants is what our presidents and other 2537 02:04:11.439 --> 02:04:14.359 people get. They get to go to the nice healthcare, 2538 02:04:14.560 --> 02:04:17.439 the kind of healthcare where you don't spend six thousand 2539 02:04:17.479 --> 02:04:20.159 out of pocket before anything's paid for, the kind of 2540 02:04:20.199 --> 02:04:24.479 healthcare where generally your employer, the government pays for every 2541 02:04:24.520 --> 02:04:27.000 bit of it. You know, they get that where we 2542 02:04:27.079 --> 02:04:29.840 get suckered into the worst stuff around. I mean, pretty 2543 02:04:29.880 --> 02:04:31.600 soon we're going to be Canada if it wasn't for 2544 02:04:31.680 --> 02:04:34.520 Trump coming in. But I digress on that stuff. It 2545 02:04:34.520 --> 02:04:37.159 looks like they reached a bill that shows you the 2546 02:04:37.199 --> 02:04:40.039 power of what's going on. I mean, anybody have any 2547 02:04:40.039 --> 02:04:42.359 ideas you think those two things are going to be 2548 02:04:42.359 --> 02:04:44.720 in the bill? Anybody? I don't know if they will 2549 02:04:44.760 --> 02:04:47.960 be or not. Did you talk about that stuff this morning? Dragon? 2550 02:04:49.880 --> 02:04:53.960 Did you talk about the government stop this morning with Brown? 2551 02:04:54.279 --> 02:04:55.600 Not really? No, no, no. 2552 02:04:55.880 --> 02:04:57.439 Did he think it was going to shut down? Or 2553 02:04:57.479 --> 02:04:58.800 you guys just didn't touch on it. 2554 02:04:58.920 --> 02:05:00.520 We didn't touch on it. We talked a little bit 2555 02:05:00.520 --> 02:05:02.800 more about the medical stuff, Like you were just saying that, hey, 2556 02:05:02.840 --> 02:05:05.600 they don't have to be on Obamacare and all that crow. 2557 02:05:05.760 --> 02:05:08.319 It's so crazy how they just wave themselves from it. 2558 02:05:08.399 --> 02:05:11.560 I just find it so unfair. I mean, I really do, Dmitri. 2559 02:05:11.680 --> 02:05:12.840 You look like you were saying some. 2560 02:05:13.800 --> 02:05:16.800 Oh, you know, we're talking about these benefits that they 2561 02:05:17.319 --> 02:05:20.439 confirm themselves that aren't available to any of us. What 2562 02:05:20.600 --> 02:05:23.399 about their exemption from insider trading laws? 2563 02:05:23.520 --> 02:05:25.680 I think a little of that change. But you're right, 2564 02:05:26.000 --> 02:05:28.960 Pelosi and her husband and all these people and Republicans 2565 02:05:29.039 --> 02:05:32.439 excuse me too, they all lived high on the hog. 2566 02:05:32.960 --> 02:05:35.560 Look at the percentage of these people that leave office 2567 02:05:35.600 --> 02:05:36.880 as multi millionaires. 2568 02:05:37.000 --> 02:05:38.840 Oh, they don't leave any poorer. 2569 02:05:39.119 --> 02:05:39.800 Yeah, they don't. 2570 02:05:39.880 --> 02:05:42.159 You can't if they leave, most of them just don't 2571 02:05:42.239 --> 02:05:43.119 leave like Biden. 2572 02:05:44.640 --> 02:05:47.520 Now, if they don't, if they continue to exempt themselves 2573 02:05:47.520 --> 02:05:50.439 from insider trading laws, I want them to post their 2574 02:05:50.479 --> 02:05:53.199 trades in real time so I can duplicate them in 2575 02:05:53.239 --> 02:05:54.840 my own account. Yeah. 2576 02:05:54.880 --> 02:05:57.000 I think that's becoming a big business right now. Is 2577 02:05:57.039 --> 02:05:58.600 just following politician trades. 2578 02:05:58.920 --> 02:06:03.359 It is a big business. Okay, Deputy Scott, Deputy Dollar. 2579 02:06:03.920 --> 02:06:06.520 Let's go to this Mercedes thing. You talked to Mercedes 2580 02:06:06.560 --> 02:06:10.319 of Denver. First of all, do they think that the 2581 02:06:10.399 --> 02:06:11.479 other shop broke it? 2582 02:06:12.000 --> 02:06:12.680 No, they don't. 2583 02:06:13.119 --> 02:06:13.800 They don't. 2584 02:06:14.000 --> 02:06:14.520 They do not. 2585 02:06:15.319 --> 02:06:18.640 Now, that guy swore up and down to us the caller. 2586 02:06:19.039 --> 02:06:21.119 I asked him that what did they say? And he 2587 02:06:21.279 --> 02:06:23.720 said they said that the other shop did it. 2588 02:06:24.039 --> 02:06:24.199 No. 2589 02:06:24.600 --> 02:06:29.159 I talked to Destiny, the service advisor over there. They 2590 02:06:29.680 --> 02:06:33.000 replaced this key lock and censor. 2591 02:06:32.960 --> 02:06:34.159 Module and it's fine. 2592 02:06:34.640 --> 02:06:36.000 And it's fine. 2593 02:06:36.119 --> 02:06:39.000 So whatever broke wasn't due to a ton of stress. 2594 02:06:39.479 --> 02:06:43.560 No, Destiny said, it's a it's a common problem. 2595 02:06:43.199 --> 02:06:45.239 On that and it just happened to crap out it 2596 02:06:45.359 --> 02:06:47.000 to other shock yep. 2597 02:06:47.840 --> 02:06:51.760 And then they ordered Rick extra key. There was some 2598 02:06:51.800 --> 02:06:53.279 programming charge. 2599 02:06:53.479 --> 02:06:55.560 He should have kept it, I'll tell you, honest to God, 2600 02:06:56.560 --> 02:06:59.359 he should have kept it. It to first shop. They 2601 02:06:59.359 --> 02:07:01.840 were going to do that for sixteen hundred because they 2602 02:07:01.880 --> 02:07:05.279 felt bad. He ended up spending thirty two hundred exactly 2603 02:07:05.359 --> 02:07:07.520 because he thought they created the problem. 2604 02:07:07.600 --> 02:07:07.840 Yep. 2605 02:07:08.119 --> 02:07:10.399 What did he say? After you talk to him? 2606 02:07:11.359 --> 02:07:17.119 Rick still thinks that that the original shop Phioh has 2607 02:07:17.239 --> 02:07:21.359 videotape of the repair and he's he said, I don't 2608 02:07:21.399 --> 02:07:24.479 even know man, And I told him, I said, I. 2609 02:07:24.439 --> 02:07:27.760 Owned five shops. I owned five good years around town 2610 02:07:27.840 --> 02:07:30.840 for a long period of time. We had some cameras around, 2611 02:07:31.079 --> 02:07:33.119 but I would never have a camera that I can 2612 02:07:33.199 --> 02:07:37.680 think of, that would catch someone in the vehicle, like 2613 02:07:37.840 --> 02:07:40.840 yanking on the wheel or whatever he's describing. It's not 2614 02:07:41.159 --> 02:07:43.520 I don't think he's It's not like a camera you 2615 02:07:43.560 --> 02:07:45.880 can go back and zoom in on. I mean we're 2616 02:07:45.920 --> 02:07:49.840 talking to camera that's outside the building over the parking lot. 2617 02:07:50.079 --> 02:07:52.399 I mean, what's he expect to see off this. Plus 2618 02:07:52.439 --> 02:07:53.920 the guy told him, we don't have it. 2619 02:07:54.680 --> 02:07:57.720 Yeah, And I told Rick said, you asked him four 2620 02:07:57.760 --> 02:08:01.079 different times during the call, he said he did have 2621 02:08:01.159 --> 02:08:02.159 it and he doesn't have it. 2622 02:08:02.439 --> 02:08:04.279 I thought the guy was honest. He came on air 2623 02:08:04.319 --> 02:08:07.319 with this yesterday. I mean, I didn't think there was 2624 02:08:07.359 --> 02:08:09.720 any issue. But even when you went back to the 2625 02:08:09.760 --> 02:08:13.600 caller and said blah blah blah, even the people fixing 2626 02:08:13.680 --> 02:08:17.600 it say it wasn't anybody's fault exactly, he still isn't biting. 2627 02:08:17.880 --> 02:08:18.239 Nope. 2628 02:08:18.520 --> 02:08:20.840 God, how many times do we have calls like that? Guys, 2629 02:08:21.279 --> 02:08:23.119 d meet your you're the newest in the room. How 2630 02:08:23.119 --> 02:08:25.359 many times have you dealt and found out that it's 2631 02:08:25.399 --> 02:08:29.840 a caller it's just absolutely upside down wrong, or or 2632 02:08:29.880 --> 02:08:31.479 they're fabricating something. 2633 02:08:31.960 --> 02:08:33.880 I'd say it's about a third of my cases. 2634 02:08:34.119 --> 02:08:34.760 It's crazy. 2635 02:08:34.880 --> 02:08:39.000 It's more it's less fabrication than what they actually leave out. 2636 02:08:39.600 --> 02:08:40.640 That's that's what I get. 2637 02:08:40.800 --> 02:08:44.760 They just decide to leave something important out of the conversation. 2638 02:08:44.399 --> 02:08:47.800 Like the woman who was allegedly breeding the illegal dogs. 2639 02:08:47.880 --> 02:08:48.920 The case that bulwork. 2640 02:08:48.960 --> 02:08:50.920 That really got my my god, what was that? Give 2641 02:08:50.960 --> 02:08:54.760 me some breeding dogs? What happened? What was that, beau? 2642 02:08:55.720 --> 02:08:59.680 She called into the show. She stated that her car 2643 02:08:59.800 --> 02:09:02.359 was stolen and. 2644 02:09:02.239 --> 02:09:07.600 The Adams County Sheriff recovered the car and there were 2645 02:09:07.680 --> 02:09:08.640 six puppies. 2646 02:09:08.720 --> 02:09:12.000 But when they stole it was her puppies. 2647 02:09:12.439 --> 02:09:12.960 What's that? 2648 02:09:13.239 --> 02:09:15.319 When they stole the vehicle were dogs in it. 2649 02:09:15.439 --> 02:09:16.840 Dogs were in the back of the car. 2650 02:09:17.000 --> 02:09:19.239 And then when they recovered it, there's more dogs. 2651 02:09:19.800 --> 02:09:21.720 No, it's just the original six dogs. 2652 02:09:21.800 --> 02:09:23.000 The car was never stolen. 2653 02:09:23.239 --> 02:09:25.239 It was just there and somebody called and said, hey, 2654 02:09:25.279 --> 02:09:26.800 this car has been parked here for a while. 2655 02:09:26.880 --> 02:09:29.039 So well, that's what she led me to believe. 2656 02:09:29.079 --> 02:09:33.560 So I did call the the sheriff, and the sheriff 2657 02:09:34.560 --> 02:09:37.159 talked to me under to be anonymous about it. He 2658 02:09:37.159 --> 02:09:39.439 didn't want to give his name. Sure, she filed the 2659 02:09:39.479 --> 02:09:43.399 false report. It was never stolen. The car was parked 2660 02:09:43.439 --> 02:09:44.560 for at least two weeks. 2661 02:09:44.600 --> 02:09:47.880 Why did she filed why? Why do you think she filed. 2662 02:09:47.520 --> 02:09:51.079 The car because she wanted us to call the Riverdale 2663 02:09:51.119 --> 02:09:54.159 Animal Control and the sheriff to plead with him to 2664 02:09:54.199 --> 02:09:57.119 try to give her those dogs back. 2665 02:09:57.239 --> 02:10:00.279 Oh okay, so basically these dogs were living in. 2666 02:10:00.239 --> 02:10:02.000 The car for at least two weeks. 2667 02:10:02.119 --> 02:10:04.800 Oh my god. Well, she shouldn't have these dogs. She 2668 02:10:04.840 --> 02:10:07.520 shouldn't have any dogs. No dog, She's crazy. 2669 02:10:07.760 --> 02:10:10.119 During the original call, she also claimed that she has 2670 02:10:10.359 --> 02:10:14.640 no idea how her dog got pregnant. She also claimed 2671 02:10:14.640 --> 02:10:17.279 that the stolen car was involved in the high speed 2672 02:10:17.319 --> 02:10:20.479 police chase and it crashed at the end of the chase. 2673 02:10:20.239 --> 02:10:28.119 And none of that's true. Lying and time, Dragon just 2674 02:10:28.159 --> 02:10:29.520 said she didn't even own the car. 2675 02:10:29.640 --> 02:10:32.239 She admitted to that what day before yesterday, it's not 2676 02:10:32.239 --> 02:10:33.880 even her car that I found out. 2677 02:10:34.000 --> 02:10:36.479 The chef left me another message yesterday about it. I 2678 02:10:36.520 --> 02:10:38.000 guess her brother owns the car. 2679 02:10:38.239 --> 02:10:41.119 You know, years ago, years ago, around this time of year, 2680 02:10:41.840 --> 02:10:44.640 Martino went to help this lady out on the news. 2681 02:10:44.680 --> 02:10:45.680 It was either Channel four. 2682 02:10:45.840 --> 02:10:47.760 I just say it was her brother that owned the car. 2683 02:10:47.880 --> 02:10:49.800 Yesterday she said it was a friend of a friend. 2684 02:10:50.319 --> 02:10:51.039 Sheriff let me. 2685 02:10:51.199 --> 02:10:54.359 I didn't bring it up, but she changed it again, Dragon, 2686 02:10:55.079 --> 02:10:57.920 her brother owned the car. Tom helped this lady out 2687 02:10:58.039 --> 02:11:01.319 live on TV Channel four maybe seven, I don't remember. 2688 02:11:01.359 --> 02:11:03.720 It might even been Fox thirty one. But she had 2689 02:11:03.760 --> 02:11:07.000 a pillow under she claimed to be pregnant and had 2690 02:11:07.039 --> 02:11:10.880 no place to go, so he buys her a hotel 2691 02:11:11.000 --> 02:11:12.960 room for a week. Remember this is live on the air. 2692 02:11:12.960 --> 02:11:15.279 It's around Christmas time. You know they're doing this kind 2693 02:11:15.279 --> 02:11:18.800 of story. So what happens is the next day she 2694 02:11:18.880 --> 02:11:21.840 gets a call from the manager of the hotel and 2695 02:11:21.920 --> 02:11:23.279 wait till you hear the end of it. 2696 02:11:24.119 --> 02:11:27.359 Go with a sure thing Denver's Best roofer Excel Roofing 2697 02:11:27.479 --> 02:11:28.079 dot com. 2698 02:11:28.119 --> 02:11:30.119 You don't pay a cent until you're content. 2699 02:11:33.520 --> 02:11:37.079 Time for an insurance checkup free no obligation comparison call 2700 02:11:37.159 --> 02:11:40.479 Compass Insurance paying too much your coverage at dozens of 2701 02:11:40.520 --> 02:11:43.239 insurance companies find out now three O three seven to 2702 02:11:43.239 --> 02:11:46.039 seven to one help. 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