Speaker 1: Ripped of.
Speaker 2: News, so you don't have.
Speaker 3: Come running.
Speaker 4: Just as fast as we can, Shooter's gonna help come, man.
Speaker 5: This is the Troubleshooter Show now, Tom Martinelcome, Welcome to the.
Speaker 6: Only show of it's kinder. Here to solve problems, answer questions,
Speaker 6: take complaints. Our goal in life, as you know, is
Speaker 6: to make your life just a little bit better. We
Speaker 6: got some great updates coming throughout the day to day
Speaker 6: people that we help to the tune of over three
Speaker 6: hundred million dollars cash, merchandise exchanges refunds, all due to
Speaker 6: this show over forty five years in the Denver metro area.
Speaker 6: Tom Martine's been doing this longer than anybody else in
Speaker 6: the entire nation on radio. Nobody else's longest running show
Speaker 6: in the country with the same host, and we are
Speaker 6: very proud of that. Now here's the bottom line. You
Speaker 6: need help. Three zero three seven one three a two
Speaker 6: five five three oh three Martino. That number of works,
Speaker 6: of course, on or off the air. I believe we're
Speaker 6: getting our YouTube feed up. We're working on that as
Speaker 6: we speak. But three O three seven one three a
Speaker 6: two five five. My guest today Henry Brents. He's with
Speaker 6: of course excel roofing Henry. How are you doing today, man.
Speaker 7: Great Mark, thanks for having me.
Speaker 6: You got it. You got a lot cooking this time
Speaker 6: of a year. Or no, I mean the roofing business.
Speaker 6: What do you guys do in the roofing business in December?
Speaker 6: I mean there's not much to do, right Or do
Speaker 6: you have roofs that collapse from the heavy snow we
Speaker 6: had in November?
Speaker 8: You know, we don't see a lot of collapse roofs,
Speaker 8: but we do see a lot of leaks, and so
Speaker 8: we always want to make sure that if we have
Speaker 8: done any roofs, we make sure that everything's taken care of.
Speaker 8: And then also a lot of people will call into
Speaker 8: us and say, hey, my loot, my roof is leaking
Speaker 8: due to the ice dam or just ponding water.
Speaker 6: And what do you generally do to fix thos? Do
Speaker 6: you got to remove the shingles and work your way
Speaker 6: down to the last layer or do you just what
Speaker 6: do you do? It's different every time. Yeah, it's really.
Speaker 7: Different every time, depending on where the leak is.
Speaker 8: If the leak is on the face shingles, then we
Speaker 8: would need to rip it down to the deck and
Speaker 8: start doing surgery. But if it's around like a flashing
Speaker 8: or something like that, we can usually go and do
Speaker 8: some minor up down pretty quickly.
Speaker 6: In that worst scenario, you can at least stop the
Speaker 6: leak and by putting a tarpaup or something.
Speaker 2: Yeah.
Speaker 8: Absolutely, And that's what we recommend to customers. If you
Speaker 8: guys are having a leak at your house, put a
Speaker 8: tarp over it if possible, and then also create a
Speaker 8: drain inside a bucket in the house to try to
Speaker 8: mitigate as much interior damage as possible.
Speaker 6: All Right, if you have any roof questions or any
Speaker 6: questions for Henry, he's going to be joining in the
Speaker 6: whole show. I wanted to start off talking about something
Speaker 6: that I heard from all people the New York mayor. Yeah,
Speaker 6: New York City mayor pipeline of criminality. I love that phrase.
Speaker 6: And that's coming from a liberal. That mayor is more
Speaker 6: liberal than most, and he said this about the migrant crisis.
Speaker 6: What they are starting is criminals. They're creating criminals in
Speaker 6: a pipeline of them. These people come into the country.
Speaker 6: Do you realize migrants can't legally work in the US
Speaker 6: when they first arrive and under current federal law, they
Speaker 6: have to wait over one hundred and fifty days from
Speaker 6: their asylum application in order just to apply for a
Speaker 6: work permit. So by being this liberal city we are
Speaker 6: and inviting all these people and then we act surprised.
Speaker 6: This part's crazy. We act surprised when the gangs come in.
Speaker 6: They can't get jobs anywhere. What are they supposed to do?
Speaker 6: They're gonna steal, They're gonna become criminals. They can't do
Speaker 6: anything else. They can't work. And that's thanks to you know,
Speaker 6: mayor Mike Johnston. And I believe he was the one
Speaker 6: that said he will get all the people in Denver
Speaker 6: and we'll stand up at the border the Ice. What
Speaker 6: are your nuts? We got people in Aurora. Yeah, I'm
Speaker 6: gonna say it again, we've got criminal gangs in Aurora
Speaker 6: that are torturing people. For God's sake. What kind of
Speaker 6: mayor said something like that instead of going after the criminals,
Speaker 6: this guy saying, oh, we're not gonna let ice in.
Speaker 6: You're a nutjob, Mike. You're a nutjob, buddy. I don't
Speaker 6: even understand where you're coming from. Then that rhino, Mike
Speaker 6: Kaufman is about as liberal as they get. What's his problem.
Speaker 6: I remember it to Trump rally the night of it.
Speaker 6: Because Trump talked about the Venezuelan gang. What does he say, Oh, no,
Speaker 6: there's nothing going on in those apartments. He denied it.
Speaker 9: And I used to be a build an apartment building
Speaker 9: in Aurora. I would be a paully.
Speaker 6: It was crazy. He came out and saying, oh, they're
Speaker 6: talking about one or two people. They're overblowing it. Don't
Speaker 6: believe you're lying eyes. When they showed video all over
Speaker 6: the country of people with machine guns basically walking around
Speaker 6: or assault rifles walking around this apartment a complex giving
Speaker 6: people to shake down.
Speaker 9: Up and pulling their fingernails.
Speaker 6: Off of that's unbelievable bo when I read that. When
Speaker 6: I read that the other day, they stabbed somebody, then
Speaker 6: they pulled people's fingernails off, torture in them. It's absolutely
Speaker 6: pathetic what this state has become under Polis. And I'm
Speaker 6: sorry to bitch every morning about it, but I'm about
Speaker 6: sick and tired of it. I love Colorado and I
Speaker 6: wanted to see it do better. And if you threw
Speaker 6: Denver and Aurora out of the situation, the damn state's
Speaker 6: pretty cool. Douglas County rocks. You get out into Weld County,
Speaker 6: you know what, there might be some, you know, some
Speaker 6: pretty shisty businesses down there, but you know, in general
Speaker 6: the people are good. But I digress. The other thing
Speaker 6: I got to throw in that I promise I'll get
Speaker 6: to the phones. This show's about helping you. But if
Speaker 6: I don't vent, I build up too much animosity. Maybe
Speaker 6: that's a good word. Three three seven one three five
Speaker 6: five Georgia Court of Appeals disqualified Fulton County District Attorney
Speaker 6: Fanny Willis. She's the one that was banging, Yeah, I
Speaker 6: said it, banging the guy she was paying left and
Speaker 6: right to go after Trump. Another one of those. Another
Speaker 6: one of those, and it's thrown out once again. Another
Speaker 6: election interference case. Finally got to the Supreme Court, or
Speaker 6: not the Supreme Court, but got to a district got
Speaker 6: to the district Court of Appeals there and they tossed it.
Speaker 6: It'll probably go to the state Supreme Court if she
Speaker 6: wants to fight it. But you know that's it. It's
Speaker 6: not literally tossed. But the bottom line is she can't
Speaker 6: do anything. And you know, it's a travesty what people
Speaker 6: have done. And I think when Trump gets in office,
Speaker 6: We're gonna find out a lot more and I mean
Speaker 6: a lot more of what was going on in the
Speaker 6: last four years. And I hate to say it. I
Speaker 6: think it's worse than we ever thought. I think it
Speaker 6: is so bad. We're just gonna have no idea when
Speaker 6: we hear the truth, and it's just gonna be that way.
Speaker 6: Now we've got this update, Explain this one to me.
Speaker 6: I've got Gary on. Hey, Gary, you called in. You
Speaker 6: had a problem with one Source heating. Is that correct?
Speaker 10: Yes, it's one It's actually called one Source Home Service.
Speaker 6: One Source Home Service. What was the problem? Recap it
Speaker 6: real quick for us?
Speaker 10: Well, they told me. They told me a motor that
Speaker 10: didn't need to be done.
Speaker 6: For your furnace, so a blower motor the boat for
Speaker 6: the furnace.
Speaker 11: Actually the it's a Goodman furnace eight and they installed
Speaker 11: an inducer blower and the cost of the job, including
Speaker 11: the motor, was thirty two.
Speaker 9: Now the crux of this, it's a very I thought
Speaker 9: it was really high price. But the problem.
Speaker 11: Is is that Gary did not need the inducer blower.
Speaker 6: What do you mean he didn't need it? What was
Speaker 6: actually how do we know we didn't need it.
Speaker 11: Because Gary was able to get the old part back.
Speaker 11: He went to an authorized motor shop, which I've dealt
Speaker 11: with over the years. They tested, They did a CFM
Speaker 11: and AMP test on the motor and there was absolutely
Speaker 11: nothing wrong.
Speaker 6: Well, hold on, I'm a little lost here, Gary. When
Speaker 6: you first called up, what was the problem? Why did
Speaker 6: you call these people?
Speaker 10: Why did they call the one source?
Speaker 6: Yeah, why did you call him? To begin with?
Speaker 10: It stopped working? Okay, and it turned out to be
Speaker 10: It turned out to be a little It was a
Speaker 10: pressure part.
Speaker 6: So so let me understand this though. So they came out,
Speaker 6: they said it was the motor. They charged him for
Speaker 6: the motor. Then it still didn't work. Then they went
Speaker 6: back to him on the same visit and sold them
Speaker 6: the pressure switch that did fix it.
Speaker 11: I believe it's on the same birth visit, right Gary.
Speaker 11: They installed the inducer more.
Speaker 9: And an expensive pressure switch.
Speaker 10: They put the pressure in switched. First, they told me
Speaker 10: the motor was perfect, and then they came back upstairs
Speaker 10: and said, well, your motor was on. Your motor's blowing.
Speaker 10: You need a new motor. So that's how I got
Speaker 10: suck it into it.
Speaker 6: And how much was that add on? Are they saying
Speaker 6: it was leaking? Did it have a little bit of uh,
Speaker 6: you know, oil around it?
Speaker 2: Both?
Speaker 9: They just said that motor was the inducer.
Speaker 6: You're effective, So, Gary, you're just outright saying they totally
Speaker 6: lied to you. You didn't need the motor. And how
Speaker 6: we know this is when they put the switch in
Speaker 6: the furnace started working.
Speaker 10: He never turned it on when he put that first
Speaker 10: little dew hickey on, he never turned it on. He
Speaker 10: just came up there to say, you need a new motor.
Speaker 10: He goes, I'm sorry, I.
Speaker 6: Cut But then you took the old motor. Did you
Speaker 6: have it the whole time or did you go get
Speaker 6: it or what?
Speaker 12: No?
Speaker 10: I had to pull tooth and nail to get it.
Speaker 6: So you went and got the motor, and then you
Speaker 6: had it checked at someplace that bow said an author.
Speaker 6: And what did they say. They said, there's no problem
Speaker 6: with it.
Speaker 10: They told me it absolutely nothing wrong with this motor.
Speaker 9: They did, they had a complete test on it.
Speaker 6: But the furnace never ran with that motor in it
Speaker 6: after that switch went out. Is that correct?
Speaker 10: Well, we never turned the heater on. The heater stopped
Speaker 10: working when they came out put that first little party,
Speaker 10: and all this happened within the first twenty minutes. When
Speaker 10: they put that piece on there, he tipped, dispatched everything, said,
Speaker 10: everything's fine, motors flying everything. When he put that one
Speaker 10: piece in, he never turned the heater on. So he
Speaker 10: just came up there and said the motive won.
Speaker 6: I got you, and then bo when you called over
Speaker 6: to One Source and what is it called again? One Source?
Speaker 6: Like you got to make sure we have it right, Yeah,
Speaker 6: because I've heard of a couple of those.
Speaker 11: Yeah, there's several companies in the Springs that use this name,
Speaker 11: the same name, but this one is One Source Home Services.
Speaker 9: On thirty seven forty Enter Park Drive.
Speaker 6: In Colorado Springs. One Source Home Services. Okay, I'm looking
Speaker 6: at him right here.
Speaker 9: Okay, so what does I called four times? They've never
Speaker 9: called me back. I was read.
Speaker 11: I told them the whole story each time that they
Speaker 11: installed this inducer blower.
Speaker 9: There was absolutely nothing wrong.
Speaker 6: With it, and you still haven't heard from them.
Speaker 11: No, And what I'm we're not looking for a refund.
Speaker 11: I mean Gary had no heat. They did provide a service, Yeah,
Speaker 11: of course, replace a switch.
Speaker 6: They just want to return this. This part all we're
Speaker 6: looking for.
Speaker 11: I asked diplomatically if they could just take one thousand
Speaker 11: dollars off the bill.
Speaker 6: How much did they charge them?
Speaker 9: They charged them approximately thirty two hundred.
Speaker 6: Dollars for the whole job. So for the how much
Speaker 6: is that one switch?
Speaker 11: Well, it was all included, but the switch cost is
Speaker 11: approximately thirty dollars.
Speaker 6: So the switch costs thirty Yeah, but I don't want
Speaker 6: to get into the labor aspect. People got to make money.
Speaker 6: But if they charged them thirty two hundred, they didn't
Speaker 6: even need the motor. That's crazy. And we're sure of that. You're,
Speaker 6: you know, guaranteed, not just from this caller, you know it.
Speaker 11: I would quit over this one. That inducer motor is
Speaker 11: perfectly fine.
Speaker 6: And they just sold him one.
Speaker 9: They just sold him.
Speaker 6: And then they've never returned your call.
Speaker 9: That four times they never returned And as far as
Speaker 9: they took.
Speaker 6: Up, have they reached out to you at all? Gary? No,
Speaker 6: you know this is BS man, this is total BS.
Speaker 6: What phone number do you have for these guys? Here's
Speaker 6: what I would like? No, actually, I want to do
Speaker 6: this two ways. One, Kelly, I want you to try
Speaker 6: to reach out. We'll get you the phone number as
Speaker 6: soon as we go to break. If they don't want
Speaker 6: to come on the air and talk about it, I'm
Speaker 6: going to ask the listeners to do something because I'm
Speaker 6: getting sick and tired of stuff like this. I believe Bo,
Speaker 6: he was in that business forever. He sent that motor
Speaker 6: and they're the ones that provided at one source. Right,
Speaker 6: So they said, here's your motor.
Speaker 11: Gary went to the shop. I was surprised they gave
Speaker 11: it back to him. He went to the truck and
Speaker 11: the technician gave him the old motor, just.
Speaker 6: Gave it to him. And Gary, you haven't told you
Speaker 6: did you talk to him at that point? And say,
Speaker 6: you know, have you talked to him at all? They
Speaker 6: won't call you back either.
Speaker 10: I talked to him one time, me son and after
Speaker 10: the fact.
Speaker 6: And what did they say, sir?
Speaker 10: He offered me one thousand dollars worth of services to
Speaker 10: come up for the.
Speaker 6: Next Yeah, but what did he say? That's something? But
Speaker 6: hold on, what did he say about the motor being
Speaker 6: in great condition? When you told him that?
Speaker 10: He just put his head down and shook his head
Speaker 10: and he told me and my son, I'm sorry. He goes,
Speaker 10: I know there's something wrong there. I'll get back with you.
Speaker 10: I turned down the offer with and.
Speaker 6: The offer was one thousand dollars credit towards future work, right,
Speaker 6: But why would y yeah, of course, why would you
Speaker 6: call them back out?
Speaker 2: It's ridiculous.
Speaker 11: He never wants to call them, and neither I should.
Speaker 11: I think the people in Carra Springs cost so.
Speaker 6: We generally don't get involved in pricing. But my god,
Speaker 6: thirty two hundred dollars. Think about this, thirty two hundred
Speaker 6: dollars for a wholesale price of a switch, that's thirty bucks.
Speaker 6: How hard is that to swap out on that goodman?
Speaker 6: Just roughly an hour and a half hour.
Speaker 9: What are we talking maybe fifteen to twenty minutes.
Speaker 6: Fifteen to twenty minutes. Thirty two hundred dollars and they
Speaker 6: had to, of course get extra if they even charged
Speaker 6: him eight hundred or one thousand for that, I wouldn't
Speaker 6: even be mad. I honestly, God wouldn't. And people listening
Speaker 6: are like, well that would be a ripoff. Well, I'll
Speaker 6: tell you what. People have insurance, have employees have healthcare,
Speaker 6: They have all this stuff. I get it, But thirty
Speaker 6: two hundred and sell him something he doesn't need and
Speaker 6: then offer him one thousand dollars credit towards future work
Speaker 6: is insane, Kelly, See if we can get these clowns
Speaker 6: on the phone. I'd love to hear from them.
Speaker 13: No, go with a sure thing Denver's best roofer Excel
Speaker 13: Roofing dot com.
Speaker 6: You don't pay a cent until you're content.
Speaker 13: Time for an insurance checkup free, no obligation comparison call
Speaker 13: Compass Insurance paying too much your coverage at dozens of
Speaker 13: insurance companies find out now three O three seven seven
Speaker 13: to one.
Speaker 6: Help.
Speaker 13: You'll think you're his only customer when you choose Frank
Speaker 13: durand the real estate Man dot com to list your
Speaker 13: home with Remax Alliance three oh three nine two zero
Speaker 13: sixteen twenty two.
Speaker 6: All right, three oh three seven one three A two
Speaker 6: five five. I know Kelly talked to somebody over at
Speaker 6: One Source, and I want to make sure I get
Speaker 6: that phone number right, bo, What is the phone number
Speaker 6: at one Source? The correct one source in Colorado Springs.
Speaker 6: And by the way, it was called one Source. Let's
Speaker 6: give the exact name out people. They're they're in my
Speaker 6: opinion there jerk's total jerks.
Speaker 9: Get the name exactly right. It's one Source.
Speaker 2: Yep.
Speaker 6: Home Services one source Home Services yup.
Speaker 11: And their phone number is seven one nine YEP five
Speaker 11: three two nine thousand.
Speaker 1: So, Kelly, when you called over the main number, but
Speaker 1: I found a different number, which I thought I would
Speaker 1: have had a little.
Speaker 14: Bit more.
Speaker 1: Success with YEP, But it went directly to a appointment making.
Speaker 6: Did you try the did you try the five three
Speaker 6: two nine thousand?
Speaker 9: I did?
Speaker 1: It went to nowhere.
Speaker 6: It's just nowhere.
Speaker 1: Yeah, So I found this one, and I actually I
Speaker 1: was able to talk to somebody. Yeah, However, because I
Speaker 1: wasn't making an appointment for service, they hung up on me.
Speaker 6: Was it a another one source or we're sure it's
Speaker 6: the right one, No, it's the right one, yeah, what
Speaker 6: I show on their website. Let's try this one real quick.
Speaker 6: Three seven one nine eight eight one eight zero zero
Speaker 6: nine seven nine eight eight one eight zero zero nine.
Speaker 6: Let's try that. But this is just nuts. I mean,
Speaker 6: here we go again. How many times does this happen?
Speaker 6: They over sell them something they don't need it. They
Speaker 6: actually give him the part back, they go and get
Speaker 6: the part two, and sure enough, the part's no good.
Speaker 6: So I mean, I just don't quite I don't understand.
Speaker 6: And then why would he want one thousand dollars back? Gary.
Speaker 6: I'm glad you turned that offer down. And here's what
Speaker 6: we're gonna do. We're just gonna work on this man.
Speaker 6: And if I got to give their phone number out
Speaker 6: all day long and have people call them all day
Speaker 6: long and try to get a comment from these people,
Speaker 6: that's what I'll do. I mean, I'm sick and tired
Speaker 6: of it. They can at least talk to at least
Speaker 6: talk to you want it. I understand if they don't
Speaker 6: want to talk to me, but for God's sake, they
Speaker 6: can at least talk to you. And you're saying they
Speaker 6: haven't talked to you since when.
Speaker 10: Since the three days after this happens. Now there is
Speaker 10: one more phone number.
Speaker 6: What is the other phone number?
Speaker 10: Okay? This day's names Levi and who was he? He
Speaker 10: was a technician that came out.
Speaker 11: Yeah, I don't want to give his tis personal sell phone.
Speaker 6: Yeah, I don't want to give that out, man, I
Speaker 6: don't did you try that number?
Speaker 9: Bo I did not call the technician?
Speaker 6: Maybe you should all the technician off air. I don't
Speaker 6: want to give that guy's cell phone out, but I'm
Speaker 6: definitely gonna give out one source again. So, Kelly, here's
Speaker 6: the last here's one more ditch effort before I ask
Speaker 6: our listeners to help out. Try the seven to one
Speaker 6: nine five, three to two nine thousand on this break.
Speaker 6: Try that, and then we're going to figure out if
Speaker 6: they're gonna come on or not. But I mean, that's crazy. Meantime,
Speaker 6: it looks like, Dennis, you got a problem with the landlord.
Speaker 6: What's going on?
Speaker 2: Man?
Speaker 15: I've been without heat for five days and as cold
Speaker 15: as it is, you know, I have a grandson, he's
Speaker 15: eleven years old, and I'm handicapped, you know what I mean,
Speaker 15: And it's just hard for me. You know, it's just hard.
Speaker 15: I can There is none I could really do.
Speaker 3: And the thing about it is, I've been living here
Speaker 3: seven years, and she's on this place for two years
Speaker 3: of the seven years i've been living and ever since
Speaker 3: she's been here, I mean, I'm without water for three
Speaker 3: or four days. I'm without heat four or five days.
Speaker 3: Last years, without heat again for like three or four days.
Speaker 15: They sometimes they do and then they don't even warn you.
Speaker 15: They'll just turn the water off.
Speaker 6: Hey, Dennis, where is this? Where is this? Apartment?
Speaker 15: Twenty nine?
Speaker 6: Hold on, hold on, you don't want to give out
Speaker 6: your address? Is it in Denver, Aurora? Where is it?
Speaker 15: Inglewood?
Speaker 6: Inglewood?
Speaker 2: All right?
Speaker 6: Hold tight, man, let me digest that that was an awful,
Speaker 6: big buffet of issues.
Speaker 13: Hold tight, Go with a sure thing Denver's best roofer
Speaker 13: Excel Roofing dot com.
Speaker 6: You don't pay a cent until you're content.
Speaker 13: Time for an insurance check up free, no obligation comparison
Speaker 13: call Compass Insurance. Pay too much your coverage at dozens
Speaker 13: of insurance companies find out now three oh three seven
Speaker 13: to seven to one help. You'll think you're his only
Speaker 13: customer when you choose Frank durand the real estate Man
Speaker 13: dot com to list your home with Remax Alliance three
Speaker 13: oh three nine two zero sixteen twenty two.
Speaker 6: All right, three oh three seven one three two five
Speaker 6: five Dennis, I'm gonna come back to you and we're
Speaker 6: gonna try to help you out there. But Kelly has
Speaker 6: called over to this one source so many times now.
Speaker 6: It's one source. God, their logo sucks, the company sucks,
Speaker 6: their logo sucks, the whole damn thing sucks. It's uh
Speaker 6: one source Home Services. Let me see that damn thing again.
Speaker 6: You've got I mean this is crazy. Thirty two hundred bucks.
Speaker 6: They didn't even need the damn thing. They didn't even
Speaker 6: need the motor. We sent it out to be inspected.
Speaker 6: The company said it was fine. We talked to somebody
Speaker 6: we know that runs a good and I mean a
Speaker 6: great HVAC company in the Springs and they can't understand
Speaker 6: how this company's still in business. He's been cleaning up
Speaker 6: after him for years? Is that correct, Kelly? Years? Is
Speaker 6: what he said? Correct. I am sick and tired of
Speaker 6: one Source Home Services. Please give them a call. Apparently
Speaker 6: there's no place to comp if you're not calling to
Speaker 6: schedule an appointment, too bad. You know, maybe people should
Speaker 6: schedule an appointment and have them waste their time and
Speaker 6: come out. I'm just saying, then you can talk to
Speaker 6: them face to face. Maybe that's the way to do it,
Speaker 6: you know what. I just a little when I say that.
Speaker 6: But at the same time, thirty two hundred dollars and
Speaker 6: all he needed was the switch, and we verified it.
Speaker 6: We verified it through a third party.
Speaker 9: Correct, totally independent third party.
Speaker 6: Totally independent third party. Did Mike look at this personally
Speaker 6: as well? Kelly? I don't want to say what company.
Speaker 6: I don't want to throw him exactly.
Speaker 1: So basically what happened is we reach out to Mike
Speaker 1: and he called back leader. He did not immediately address
Speaker 1: the case. He's very, very familiar with the.
Speaker 6: Companies he's used to him ripping people off correct that's
Speaker 6: I mean, let's just put it for what it is. So, folks,
Speaker 6: if you're listening now, this is how you can help.
Speaker 6: We need your help. When there's companies like this running
Speaker 6: around Kyler Rotdo Springs or Denver, wherever, and they're simply
Speaker 6: screwing people, they need to know the owner needs to
Speaker 6: find out. Basically, you're doing a public service. You call up,
Speaker 6: can I talk to the owner? If you can get
Speaker 6: through to the GM or the owner, just make sure
Speaker 6: they know that they have rogue employees that are possibly
Speaker 6: not diagnosing stuff correctly, or worse scenario, just outright ripping
Speaker 6: people off. Outright ripping people off, that's possible, go ahead
Speaker 6: by art.
Speaker 11: That was my goal is to get a hold of
Speaker 11: the owner of this company.
Speaker 6: Yeah, we don't know if it's a rogue employee.
Speaker 16: No.
Speaker 11: I wanted to get a hold of the owner and
Speaker 11: maybe edge I was in the business for forty years.
Speaker 11: I want to educate him on what's going on with
Speaker 11: this company.
Speaker 6: Well, apparently he knew he did something wrong because he
Speaker 6: offered him a thousand dollars credit towards future services.
Speaker 9: I don't know if that was the owner, may have
Speaker 9: been the manager. I don't know if this is somebody.
Speaker 6: Yeah, I can't believe it.
Speaker 17: The others I.
Speaker 6: Can't believe about these are Kelly, go ahead.
Speaker 1: The other thing is the hut when you call. I've
Speaker 1: found three phone.
Speaker 6: Yeah, and they all go to the same place. They
Speaker 6: all go to schedule. I wonder if you're just lead
Speaker 6: generation and they're calling other companies. I know nothing about them.
Speaker 6: I go to their website.
Speaker 1: It's not even the company that it's going to.
Speaker 6: It is a third party service. The third party service
Speaker 6: that people call. Right now, that third party service or
Speaker 6: answering service can pass on that A bunch of people
Speaker 6: are calling wanting to know why they screwed Gary over.
Speaker 6: I mean, really, that's what they can do now, that's
Speaker 6: my opinion, and listen for them listening out there. Hold on, Kelly.
Speaker 6: I just want someone to know they're at one source
Speaker 6: right now. I want to say something one source Home Services.
Speaker 6: I'm allowed to have my opinion. So if you want
Speaker 6: to start threatening, oh we're going to see you, please
Speaker 6: bring it on. I want you to bring it on.
Speaker 6: Put my name at the top mark major. Just put
Speaker 6: it right there, because I'll tell you something. Still, in
Speaker 6: this country, you can have an opinion on anything, and
Speaker 6: I'll tell you what. It's your client that hauled up
Speaker 6: and told us about your shenanigans. You even offered him
Speaker 6: a thousand dollars credit. He doesn't want it. You won't
Speaker 6: call him back, you won't discuss it with him. Now
Speaker 6: it's on the public airways. You are dumbasses, that's what
Speaker 6: you are. You operate a business horribly. You shouldn't even
Speaker 6: be in business in my opinion. Seven nine five three
Speaker 6: two nine thousand one Source Home Services. Please let me
Speaker 6: know what they say and tell them I'm sick and
Speaker 6: tired of them. We've talked to other people down there
Speaker 6: that do the job right and they've been cleaning up
Speaker 6: after you. We've got more ammunition against you than you
Speaker 6: could ever imagine. Jerks, I don't even get it. Give
Speaker 6: them a damn refund of one thousand bucks. He doesn't
Speaker 6: want you for future credit. Now you've got my damn
Speaker 6: holiday off to a bad start, Dennis, I apologize for
Speaker 6: putting you back on hold this landlord right now. You
Speaker 6: haven't had heat for five days, yes, sir, And when
Speaker 6: is it supposed to be back on what?
Speaker 15: I don't know. She don't answer my text She don't
Speaker 15: nothing nothing.
Speaker 3: I don't get no phone calls, no nothing, nothing nothing.
Speaker 15: I don't know. It's up in the air. I've been
Speaker 15: trying to call you, call the housing authority. They don't
Speaker 15: can't give me no help. I've called the police. I've
Speaker 15: called the fire department. Somebody.
Speaker 6: Well, that's getting win, Dennis. That's going a little overboard.
Speaker 6: The police and fire department aren't going to do anything.
Speaker 6: So when is the Let's get I swear to guy.
Speaker 6: Let's get the reality real quick. When's the last time
Speaker 6: you spoke to her and let her know that the
Speaker 6: furnace is not working or the heat is not working?
Speaker 15: Five days ago?
Speaker 6: Okay? And what did she say? Has anybody been out
Speaker 6: to look at it?
Speaker 15: She never answered me. She never answered text back, no phone.
Speaker 6: So you said it's not working and you haven't heard
Speaker 6: back from her at all?
Speaker 15: Nothing. She knows too. It's I've texted her about it
Speaker 15: five days ago, called her no answer. No, text replied
Speaker 15: nothing nothing. And this is the usual thing.
Speaker 6: That's a is it one?
Speaker 15: When my rent is doll my rent is do oh?
Speaker 15: After midnight? She's on it.
Speaker 3: What's your rent?
Speaker 15: Regient? Resient? I'm not going to be mister angel over here.
Speaker 15: I've been laid on.
Speaker 6: Dennis. Dennis.
Speaker 3: I've always Dennis in three or four days.
Speaker 6: Dennis, calm down for a minute, man, I get it.
Speaker 6: Chill out for a sec.
Speaker 18: That's all right.
Speaker 6: Let me ask some questions. See I don't get loud
Speaker 6: and talk over you or anybody.
Speaker 2: Okay.
Speaker 6: Frustrated Dennis, I get it. Listen, man, One is it
Speaker 6: one unit? Multiple units? What are we talking about?
Speaker 15: It's a house and there's two units that she just
Speaker 15: added on another one downstairs, which is like a little box.
Speaker 15: I don't know it's even gonna rent out. But it's
Speaker 15: a one house.
Speaker 6: And when I first see Dennis, Dennis, we're going to
Speaker 6: play a game, say answer the question only. So it's
Speaker 6: just a house with three units. Are all three units
Speaker 6: in the same boat? Do you guys share the same
Speaker 6: heating system?
Speaker 10: No?
Speaker 6: Okay, so the other neighbors have as far as you know, yes, okay.
Speaker 6: And when you left a message, you left it on
Speaker 6: a voicemail with her, and you haven't heard anything back
Speaker 6: in five days. Does she have other units outside of
Speaker 6: that house that you know of?
Speaker 3: I couldn't tell you.
Speaker 15: I don't know. She bought this a couple of years ago.
Speaker 6: Okay, hold on a second. The fact he can't get
Speaker 6: a call back in five days is crazy. But I
Speaker 6: want to have a real conversation with Dennis after this break. Dennis,
Speaker 6: I'm going to ask you some very straightforward questions. One
Speaker 6: is going to be are you on section eight? And
Speaker 6: the only reason I asked that is I don't want
Speaker 6: to get someone so mad at you for coming on
Speaker 6: the air and talking about it they pull your voucher
Speaker 6: or try to kick you out. And I'm not saying
Speaker 6: they can even legally do that. But what I'm saying
Speaker 6: is I have been in situations before where I have
Speaker 6: personally showed up and I have threatened to have the
Speaker 6: entire village and I'll call it a village shut down,
Speaker 6: because it was about is illegal and the worst living
Speaker 6: conditions I have ever seen in my life. Do you
Speaker 6: remember that, Suzanne when we went out there?
Speaker 13: Oh?
Speaker 6: Yeah, have you ever in your life seen anything like that.
Speaker 17: It's crazy.
Speaker 6: People living in campers, absolutely no plumbing, dead bodies in
Speaker 6: different places, different places on the same property. For weeks.
Speaker 6: Denver was going to come in and shut the whole
Speaker 6: thing down. But then what we found out is most
Speaker 6: of them had no other place to go, and it
Speaker 6: was in winter, so they had a decision to make.
Speaker 6: And I didn't like either part of the decision. But
Speaker 6: there was no good outcome period. Either they lived nowhere
Speaker 6: at all, or they're thrown out, or they live in
Speaker 6: just the worst conditions. It was nuts. I've never seen
Speaker 6: anything like it. So Dennis, I want you to think
Speaker 6: of what I just said there and we'll discuss it
Speaker 6: after this. Carl's got another problem, unauthorized tenant. Welcome to Denver.
Speaker 6: And by the way, for you landlords out there, I'm
Speaker 6: sure you know this by now, but when the lease
Speaker 6: is up with that tenant you don't like, you probably
Speaker 6: can't get rid of them.
Speaker 13: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 13: dot com.
Speaker 6: You don't pay a cent until you're contenth.
Speaker 13: Time for an insurance check up free, no obligation. In comparison,
Speaker 13: call Compass insurance paying too much your coverage at dozens
Speaker 13: of insurance companies. Find out now three oh three seven
Speaker 13: seven to one.
Speaker 2: Help.
Speaker 13: You'll think you're his only customer when you choose Frank
Speaker 13: durand the real estate man dot com to list your
Speaker 13: home with Remax Alliance. Three oh three nine two zero
Speaker 13: sixteen twenty two.
Speaker 6: All right, three oh three seven one three A two
Speaker 6: five five three zero three Martino. You got a problem
Speaker 6: with a contractor or landlord, anything out there? We want
Speaker 6: to recoup some money for you today, three zero three Martino,
Speaker 6: simple as that, dial it up or here another three hours.
Speaker 6: I'm gonna go back to Dennis. We were talking about
Speaker 6: an issue with his landlord. He's had issues there for
Speaker 6: two years since the person has owned it, and that's
Speaker 6: one hundred percent according to him. He hasn't had heat
Speaker 6: for five days. He left a message somewhere, but they
Speaker 6: have never returned. They haven't sent anybody out to look
Speaker 6: at it. Is that all correct, Dennis?
Speaker 15: Yes?
Speaker 6: Now, Now a couple questions. One, are you on section eight? No,
Speaker 6: I'm not okay. How are you one hundred percent paid
Speaker 6: up on your rent? You owe nothing? Okay? I don't
Speaker 6: like any part of this. Here's what we're gonna do.
Speaker 6: I'm gonna put you on hold. You're gonna give Kelly
Speaker 6: your landlord's phone number. Okay, I'm going to try to
Speaker 6: reach out to her. Give Kelly all the information you have.
Speaker 6: Kelly's going to try to reach out, and we're gonna
Speaker 6: see if we can't get someone over there and figure
Speaker 6: out what's going on with the heat and when you
Speaker 6: can get it work and again. Okay, yes, sir, okay,
Speaker 6: hold on a second, Kelly, you got that. Let's do that.
Speaker 6: One line open three oho three seven one three eight
Speaker 6: two five five one Source Home Services. These are the guys, yep,
Speaker 6: these are the guys. In fact, give me a favor, dragon,
Speaker 6: let's tag this. I want to make them a nice
Speaker 6: radio spot for future use. That way, I don't have
Speaker 6: to remember their phone number and bring it up all
Speaker 6: the time. Uh, you're ready. I'm gonna count down. You're ready,
Speaker 6: three two one one Source Home Services. Oh man, these
Speaker 6: guys are great. They're gonna come out and sell you
Speaker 6: stuff you don't need and charge you a hell of
Speaker 6: a lot of money. Then you're gonna call up this
Speaker 6: show because they won't answer the phone and they will
Speaker 6: not take care of the problem. That is One Source
Speaker 6: Home Services. In my opinion, yep, One Source Home Services
Speaker 6: in Colorado Springs, in my opinion, sucks. They really suck.
Speaker 6: In fact, I would never personally use them ever in
Speaker 6: a million years. If I saw them, I'd run across
Speaker 6: the street. Seven nine five two nine thousand. I would
Speaker 6: personally never use them ever. According to the complaints and
Speaker 6: based upon Gary who called in today and had a big,
Speaker 6: big issue with him paid thirty two hundred dollars for
Speaker 6: something he didn't even need. Now, yes, they did fix
Speaker 6: the furnace, but we sent that motor out. The motor
Speaker 6: was looked at. There was absolutely no problem with that
Speaker 6: blower motor whatsoever, according to a third party source. And
Speaker 6: then according to other people we know down this is
Speaker 6: a long commercial, isn't it? This one? I'm gonna have
Speaker 6: to pay a lot of money to run this one.
Speaker 6: But then we also talked to other people we trust
Speaker 6: in the Springs, and they know the reputation is very
Speaker 6: bad of One Source Home Services at seven one nine
Speaker 6: five three two nine thousand.
Speaker 9: Can we give out the address mark?
Speaker 6: I don't even think it matters. I mean no, I
Speaker 6: don't want anybody. No, there's no reason. But I know
Speaker 6: this though, that was that was way too long for
Speaker 6: a spot, So I'm gonna have to shave that down dragon.
Speaker 2: You're ninety.
Speaker 6: Yeah, that's a ninety. That costs me a lot of
Speaker 6: money to run. So if let me think how I
Speaker 6: would do, Let's say a fifteen for one Source Home
Speaker 6: Services mark major for one Source Home Services. In my opinion,
Speaker 6: they suck. I would never do business with them. They
Speaker 6: absolutely suck. According to different callers seven one nine five
Speaker 6: three two nine thousand, and also according to other people
Speaker 6: that we know in Colorado Springs, one Source Home Services
Speaker 6: is not very customer oriented, not very friendly, And of
Speaker 6: course that's my opinion. Seven one nine five three two
Speaker 6: nine thousand. Where's that end is up at? There?
Speaker 2: Oh, that's a good thirty.
Speaker 6: That's a good thirty, and then I could run maybe
Speaker 6: a ten. Gary says one was a Gary. That's right, right, bo.
Speaker 6: Gary says one Source Home Services sucks. You can call
Speaker 6: them if you want, but I highly suggest you don't.
Speaker 6: Seven one nine five three two nine thousand. Is that
Speaker 6: a fifteen?
Speaker 19: I missed the timing on that one, but yeah, we're
Speaker 19: close enough right around fifteen?
Speaker 6: Okay, we can we can lock that one in and
Speaker 6: for people out there listening, Once again, I don't do
Speaker 6: this a lot, I really don't. But when they will
Speaker 6: not contact the caller, they will not talk to us.
Speaker 6: In fact, how many times did they hang up on you, Kelly?
Speaker 10: Uh? Once?
Speaker 6: Okay?
Speaker 1: But the other two times they just would not pass
Speaker 1: me through to anyone unless I was going to make
Speaker 1: an appointment.
Speaker 6: Well, could we make an appointment with the general manager
Speaker 6: discuss gary situation?
Speaker 1: That was not what they were You know what, I'm
Speaker 1: going to try the numbers personally.
Speaker 6: By the way I break, I'm gonna.
Speaker 1: Call them Dennis. I just called Liz the landlord. Yep, don't, don't, don't.
Speaker 1: This is what we call a tease. Everybody, hang tight.
Speaker 6: We're going to see what this landlord had to say
Speaker 6: about Dennis's situation and a lot more after this.
Speaker 13: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 13: dot com. You don't pay a cent until you're content.
Speaker 13: Time for an insurance check up free, no obligation. In comparison,
Speaker 13: call Compass insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three oh three, seven
Speaker 13: to seven to one help. You'll think you're his only
Speaker 13: customer when you choose Frank durand the real estate Man
Speaker 13: dot com to list your home with Remax Alliance three
Speaker 13: oh three nine two zero sixteen twenty two.
Speaker 12: Ripped of.
Speaker 16: News you need.
Speaker 12: So you don't have.
Speaker 4: Come run anxiousness as a can show Shooter's gonna help.
Speaker 6: Come man, This is the Troubleshooter Show. No Tom Martinez,
Speaker 6: Welcome my friends to the only show of its kind.
Speaker 6: We sow problems, answer questions, take complaints. Our goal is
Speaker 6: to recoup money for you, make life a little more
Speaker 6: just for you if you've been ripped off, and really
Speaker 6: just try to help you, as simple as that. We're
Speaker 6: here all the time at three three Martino. It doesn't
Speaker 6: matter if we're on the air off. You can always
Speaker 6: email us at help at troubleshooter dot com. We'll reach
Speaker 6: out to you. We'll try to help you in that
Speaker 6: aspect as well. We're dealing with a lot. We've got
Speaker 6: a couple of landlord things going on today. But during
Speaker 6: the break, if you know, last hour, we were talking
Speaker 6: about one source in Colorado Springs and I'm a little
Speaker 6: curious on how this business operates. I'm trying to think
Speaker 6: who can do this research for me? But One Source
Speaker 6: Home Services on Yelp one hundred and forty one reviews
Speaker 6: and by far, ah, by far far the majority or
Speaker 6: one bo I want you to do a little peeking
Speaker 6: under the skirt of these guys. And here's why I
Speaker 6: say this. Listen to this first review and this first
Speaker 6: to review. Hold on, I don't like how Yelp reviews work.
Speaker 6: They jump around, but let me hit this. So the
Speaker 6: very first one is Gary G. Colorado Springs, Colorado, word
Speaker 6: of caution, call for action. I wish this guy would
Speaker 6: call in or heater went out during the last snowstorm.
Speaker 6: We called one source. They overcharged for parts and labors significantly.
Speaker 6: Blah blah blah blah blah. But here's the next one.
Speaker 6: You ready, Yes, Michael R. North Carolina. The next one
Speaker 6: Eagle S San Francisco. Does this company operate just a
Speaker 6: call center? And if so, who were these technicians coming out?
Speaker 6: I want to know who people are dealing with when
Speaker 6: they call one source in Colorado Springs. I'm starting to
Speaker 6: think it's possible, opinion a little hyperboly, but maybe they
Speaker 6: have a contract with the homeless down there, So they
Speaker 6: take in the call and then they simply reach out
Speaker 6: to someone homeless it's got a wrench and send them
Speaker 6: to your house. Now, I'm not sure if that's what's
Speaker 6: going on. And this is my attempt at being funny,
Speaker 6: but something really stinks here. Why is there reviews from
Speaker 6: all across the country on this place.
Speaker 9: That's very odd?
Speaker 11: And what I could do is call uh the caller
Speaker 11: back and get the name of Levi, who's the technician.
Speaker 6: I wonder if Levi might.
Speaker 9: Shed some light on this. Now I didn't know that
Speaker 9: Gary had his phone number.
Speaker 6: I wonder if Levi is an independent contractor that is
Speaker 6: outsourced by these guys, because if that's true, I've got
Speaker 6: multiple problems. Now I've got a problem with one source
Speaker 6: because they have no control over what's going on, but
Speaker 6: yet people are calling them and talking to them. And
Speaker 6: then I also have a big problem with Levi because
Speaker 6: Levi would be the one that upsold in that scenario,
Speaker 6: not one source, so they both suck. If that's the case.
Speaker 11: It's true, he very well could be a subcontractor just
Speaker 11: freelancing for this company.
Speaker 6: Go ahead, Suzanne, not.
Speaker 12: To switch tracts, But I'm dying to know what the
Speaker 12: landlord said to Kelly.
Speaker 6: Oh my goodness, we're going to go to that. We're
Speaker 6: gonna go I'm gonna recap that in just a second.
Speaker 6: I also want you to reach out to Mike down there.
Speaker 6: Do you know who that is? I'm going to give
Speaker 6: you a cell phone number to reach out and pick
Speaker 6: his brain on how one source operates down there. He
Speaker 6: might actually know the answer to that makes sense. No,
Speaker 6: I don't even want to go into who he is
Speaker 6: because a lot of people they don't want to poopoo
Speaker 6: their competition. I'm not going to put someone in that spot,
Speaker 6: all right. So now what Suzanne was talking about, update
Speaker 6: everybody on that.
Speaker 17: Okay, So Dennis is called in.
Speaker 12: He hasn't had heat for five days, no communication from
Speaker 12: his landlord for five days. He's been there seven years,
Speaker 12: she's owned it for the last two years, and since
Speaker 12: she's owned it, they've had problems with water issues, eating issues,
Speaker 12: a see issues, whatnot. It's really frustrated right now.
Speaker 6: But the most important part is in the last five days.
Speaker 12: For five days, Mark, I mean, it's not exactly warm
Speaker 12: out atn'tight. Yeah, I'd be fished, I'd be pissed.
Speaker 6: Kelly, what says landlord lady.
Speaker 1: Well, you guys are going to be a little disappointed
Speaker 1: on that tease.
Speaker 6: She didn't answer.
Speaker 1: Her dealbox is not set up to take messages here.
Speaker 6: Wait a minute, Is that the only number, Carl, we have?
Speaker 6: I'm sorry I picked up the wrong landlord problem. Yes,
Speaker 6: I understand, Dennis. Is that the only phone number you
Speaker 6: have for well?
Speaker 15: She had another number, but she sent me that number
Speaker 15: to get a hold of her. Uh it's a corporation.
Speaker 15: It's called see it's called uh Uh.
Speaker 6: Is it the management company? Is that what you're referring to.
Speaker 15: No, it's a private owner. But she says she has
Speaker 15: a management company and this is supposed to be her.
Speaker 6: Uh, well, what's the management company's name? What do you know?
Speaker 3: Hold on a second, I'm trying to find it right now.
Speaker 6: All right, hold on, get your ducks in a row,
Speaker 6: and I'll come back to you. I promise, find me
Speaker 6: the management company. Give me a number where it just
Speaker 6: doesn't go to nothingness. I mean we've got to have
Speaker 6: something to leave a message or to talk to or something.
Speaker 6: I mean, something, my goodness, something, Now, talk about problems
Speaker 6: this landlord, Carl. You've got a problem with a tenant.
Speaker 6: An unauthorized tenant shed some light on that situation for me.
Speaker 14: Okay, I've had a tenant that's been there for about
Speaker 14: fifteen years. She's been very faithful. I have no problem
Speaker 14: with her.
Speaker 16: She has, but she's going to be moving out. And
Speaker 16: about six months ago she fell on hard times and
Speaker 16: so she had without letting letting me know, she had
Speaker 16: this guy move in and he's going to pay half
Speaker 16: the rent. Well, he has never paid her a penny,
Speaker 16: And now that she's moving out, she tells me that
Speaker 16: he's finally there. So I know that he's there, and
Speaker 16: I give him a thirty day notice that he needed
Speaker 16: to be out because I told him I was gonna
Speaker 16: in the notice that I'm going to sell the house
Speaker 16: and he needs to lean so he's.
Speaker 6: Not I wanted. So the lady is on the lease.
Speaker 6: Is she on a month to month at this point
Speaker 6: because it's been so long as she under a one
Speaker 6: year lease? And then this guy moved in and pretty
Speaker 6: much unauthorized.
Speaker 16: Absolutely unauthorized. I didn't even know what he was there.
Speaker 6: When did you find out he was there, Tennis?
Speaker 16: I found out on the eighth of last.
Speaker 6: Month, So you found out on the eighth last month.
Speaker 6: And how long do you think he was there.
Speaker 16: Four I'm guessing I don't know for sure, probably less
Speaker 16: than six months.
Speaker 6: Wow, that's still quite a way. And you want to
Speaker 6: sell the property now? Is that correct?
Speaker 16: Yeah?
Speaker 6: But and I'm sorry I missed this part when I
Speaker 6: was deciphering some of the other stuff you said. So
Speaker 6: you actually have a month to month lease with her
Speaker 6: at this point?
Speaker 16: Uh, it's just a month to month sprint alone.
Speaker 6: Yeah, okay, so there is no lease. There actually is
Speaker 6: a lease, but it's month to month right right, Okay,
Speaker 6: Here's what I'd like to do on this. I'd like
Speaker 6: to get Brad O'Brien on Kelly. I want to ask
Speaker 6: him a couple things on a month to month and
Speaker 6: are they caught up? Are they caught up on payments
Speaker 6: or no?
Speaker 16: Absolutely, she's being very faithful.
Speaker 6: So but she doesn't owe you any money. She does
Speaker 6: not owe you any money. That's all I'm asking, No, okay,
Speaker 6: And basically what we want to figure out for you
Speaker 6: is how do you get them out of there the
Speaker 6: proper way so you can sell the property?
Speaker 5: Right?
Speaker 2: All right?
Speaker 6: That's an easy enough question. And even though it's a
Speaker 6: month to month lease, and a lot of people, especially
Speaker 6: landlords in colorado't know this. The problem is we change
Speaker 6: some of our laws a couple of years ago where
Speaker 6: you can't just get rid of the lease. In general,
Speaker 6: you simply can't do it. Even if I had a
Speaker 6: one year lease with like Henry Brett's, and he was
Speaker 6: renting an apartment or a house from me, and he
Speaker 6: was paying on time, so he doesn't owe me money,
Speaker 6: and his lease comes up, I'm not going to sell
Speaker 6: the property, but I rather get somebody else in there,
Speaker 6: because maybe a neighbor's complained about him or anything. It
Speaker 6: doesn't matter, but he is paid up. I can't simply
Speaker 6: not renew a lease. You have to, which sounds amazing,
Speaker 6: but you have to accept in some cases. And we'll
Speaker 6: go over that with Brad O'Brien.
Speaker 13: After this, go with a sure thing Denver's Best Roofer
Speaker 13: Excel Roofing dot com. You don't pay a cent until
Speaker 13: you're content. Time for an insurance checkup, free, no obligation.
Speaker 13: In comparison, call Compass Insurance paying too much your coverage
Speaker 13: at dozens of insurance companies find out now three O
Speaker 13: three seven to seven to one help.
Speaker 6: You'll think you're his only customer.
Speaker 13: When you choose Frank durand the real estate man dot
Speaker 13: com to list your home with Remax Alliance three oh
Speaker 13: three nine two zero sixteen twenty two.
Speaker 6: All right, three oh three seven one three eight two
Speaker 6: five five, don't forget. You can always check us out
Speaker 6: on YouTube. You go to YouTube and you can hear us. Well,
Speaker 6: you can hear a show within this show. To put
Speaker 6: it mildly, we have a lot of chats going. In fact,
Speaker 6: I just had a hater online, a hoey. Jorge was
Speaker 6: not happy with me. He says, Oh, the show is
Speaker 6: so much better when Tom does it. It amazes me
Speaker 6: how people come on just a bit about you. I mean,
Speaker 6: it doesn't matter who you are what you do. Pretty much.
Speaker 6: I could probably cure cancer and hor Hay fifty two
Speaker 6: to eighty would still be upset with me, because you
Speaker 6: know I didn't care it quick enough. So Jorge, I
Speaker 6: made it very simple for you. Stay away, you jerk.
Speaker 10: You like that.
Speaker 6: You know I don't mind fighting with people, I really don't.
Speaker 6: I mean, you want to come on and be a
Speaker 6: jerk with me, do it. I'm going to do the
Speaker 6: same thing back to you. Fire with fire Baby, three
Speaker 6: oh three seven, one, three, eight, two five five. Now
Speaker 6: we have got Brad O'Brien. Oh well, less law on
Speaker 6: when it comes to property management, when it comes to
Speaker 6: purchasing property, when it comes to writing up a lease,
Speaker 6: when it comes to modifying a lease, looking at it,
Speaker 6: when it comes to eminent domain, when it comes to
Speaker 6: virtually anything out there that has to do with property, commercial, residential.
Speaker 6: Brad O'Brien is our go to. This guy lives and
Speaker 6: breathes it. He's one of the best attorneys around. Brad.
Speaker 6: First of all, Merry Christmas, sir. How are you doing? Brad?
Speaker 15: Great?
Speaker 2: My Christmas as.
Speaker 6: Well, Thank you sir. Now listen, Carl called up. He's
Speaker 6: a landlord. He's had the same lady in his unit
Speaker 6: for fifteen years. She doesn't owe any money. She's on
Speaker 6: basically a verbal, if you will, month to month lease
Speaker 6: at this point, okay, and what's happening is in the
Speaker 6: last six months, and I'm not actually sure I want
Speaker 6: to ask her, I want to ask I'm sorry him something. Hey, Carl,
Speaker 6: I did have a question for you. The was the
Speaker 6: relevance of telling me that guy moved in? What was
Speaker 6: the relevance of that? Is that what made you want
Speaker 6: to sell the property or is there some other relevance
Speaker 6: to that.
Speaker 16: No, I'm just ready to sell.
Speaker 6: Okay, period, So he's ready to sell, Brad, he did
Speaker 6: have she did move somebody in that was not on
Speaker 6: the lease and he just found out about it. But
Speaker 6: apparently that has nothing to do with it. But he
Speaker 6: wants to sell the property. Now, what does he have
Speaker 6: to do? I know you can only not renew under
Speaker 6: certain circumstances now, but I think one of them is
Speaker 6: if you're going to sell the property, you can do it.
Speaker 6: Is that correct?
Speaker 2: That's right?
Speaker 20: If someone has been a tenant for a year or longer,
Speaker 20: then you have the landlord has to have a reason
Speaker 20: to not renew their lease, so for a month, month,
Speaker 20: for fifteen years like in this case. Yeah, there has
Speaker 20: to be a valid reason. I'm the statute and the
Speaker 20: landward wanting to sell is one of those reasons.
Speaker 6: So so Carl, you can sell. What does he technically
Speaker 6: have to go through? Does he just got to tell her? Hey,
Speaker 6: I'm I mean, does he actually if she doesn't want
Speaker 6: to leave to I guess he's got to go through
Speaker 6: an eviction?
Speaker 12: Right?
Speaker 21: Well?
Speaker 6: Hold on, hold on, Carl, go ahead, Brad.
Speaker 20: Yeah, there's a form, Carl.
Speaker 6: Carl, Carl, hold on, he's telling you what you got
Speaker 6: to go through.
Speaker 20: Yeah, there's a notice of no fault.
Speaker 6: All right, Carl, you know what you're going to go first,
Speaker 6: Go ahead.
Speaker 16: Okay, thank you. I fail to tell you that she
Speaker 16: is moving out on the twenty third. She after that
Speaker 16: she won't be there.
Speaker 6: Okay, But you're saying then that guy is still going
Speaker 6: to be there. What's the relevance of what you're telling us?
Speaker 16: He wants to say okay and live there free.
Speaker 6: Well nice, okay, So Brad, there was relevance to this
Speaker 6: guy moving in, even though Carl whatever. So, so he's
Speaker 6: going to be faced with this guy not moving out,
Speaker 6: so he's going to have to go through an actual
Speaker 6: eviction process if this guy doesn't want to move out,
Speaker 6: would that be correct, Brad?
Speaker 20: Yes, there's the lady tenant doesn't doesn't deserve any notice
Speaker 20: because she's going to voluntarily move out. So that's that
Speaker 20: issue is done. But this new guy who just showed up,
Speaker 20: not on the lease, not approved of the landlord, he
Speaker 20: can be evicted at any time that start with the
Speaker 20: three day notice to quit.
Speaker 6: Carl, do you have any questions on that you want help.
Speaker 6: Do you want Brad to help you and actually do
Speaker 6: the eviction properly?
Speaker 16: Yeah?
Speaker 6: Yeah, I think you spend a few bucks and have
Speaker 6: it done properly, quite frankly if you've never done it,
Speaker 6: because this guy could be a complete nightmare. Hey, Brad,
Speaker 6: you know common sense says, if he's not on the lease,
Speaker 6: he's not paying any money. And you know this, the lady,
Speaker 6: the actual tenant, moves out. If he called the cops,
Speaker 6: I mean, here's the problem. These squatters generally know what's
Speaker 6: going on. But if the cops come out, most likely,
Speaker 6: what would happen if Carl called up and said, Hey,
Speaker 6: this guy that's not supposed to be living there is
Speaker 6: living there, and then the cops show up, and you
Speaker 6: know he's going to say, well, I've been there the
Speaker 6: last six months. What typically happens, Well, they're.
Speaker 20: Not going to put the person out without a without
Speaker 20: the court order, yeah French possession of some landlord and
Speaker 20: a red restitution being issued, and then you got to
Speaker 20: take that red restitution to the sheriff's office, and the
Speaker 20: sheriff actually is the one who physically removes the person.
Speaker 6: Yeah, Carl, you got any questions. I'm going to give
Speaker 6: you Brad's number. You can call him up after this,
Speaker 6: but I highly suggest you engage with Brad and get
Speaker 6: this handled honestly. I mean you trying to do this yourself.
Speaker 6: You want to get this property sold. You're going to
Speaker 6: have a few bucks out of pocket now doing this properly.
Speaker 6: But he's going to get the order. If the guy doesn't,
Speaker 6: you know, get out of there. And Brad, when you
Speaker 6: enter into something like this, you start with the actual
Speaker 6: notice and there's a chance that this guy might move out.
Speaker 6: When that's posted, then he can move forward. In other words,
Speaker 6: you might not have to go all the way through
Speaker 6: the eviction hearing. A lot of times, right right.
Speaker 20: If the prison voluntarily moves out at any point in
Speaker 20: the eviction process, you could stop the eviction process at
Speaker 20: that time, as they've clearly abandoned the property.
Speaker 6: Yeah, so, I mean Carl literally, I would call him.
Speaker 6: If you don't want to call Brad, call a different attorney.
Speaker 6: But that's really all Brad does. He's so good at it.
Speaker 6: Do you have any other questions for him while we
Speaker 6: have him?
Speaker 16: Yeah, I have one of the questions. He's an unauthorized person, Yep,
Speaker 16: and I understand that an unauthorized person really doesn't have
Speaker 16: any rights.
Speaker 20: Well, that's mostly correct. They do have the right to
Speaker 20: be evicted through the correct civil procedures, the court procedures.
Speaker 20: They for example, a landlord is not allowed to use
Speaker 20: self help in changing the locks or turning off the utilities,
Speaker 20: or using other forceful or threatening means to get the
Speaker 20: tenant out of there.
Speaker 6: Yeah, he can actually And go a little deep dive
Speaker 6: into that for a second, Brad. I mean, like, if
Speaker 6: someone in Carl's circumstance, I can imagine how he feels.
Speaker 6: He feels like he's getting ripped off, taken advantage of.
Speaker 6: I mean, really, this entire show is built around his circumstance.
Speaker 6: But if you decided, hey, I'm just going to cut
Speaker 6: the electricity off, I mean he could actually be fined.
Speaker 2: Correct, Yes, that would be an illegal eviction.
Speaker 20: So this person's in there. It doesn't have many rights,
Speaker 20: but one right right he does have is the right
Speaker 20: to do process, which is you have to go to
Speaker 20: the landoard has to go to court and run through
Speaker 20: the eviction process and then eventually get the sheriff out
Speaker 20: there who performs the actual physical eviction and removal of
Speaker 20: the person.
Speaker 6: It's a pretty wild thought, but in today's society, that's
Speaker 6: how it works. I mean, that's just how it works.
Speaker 6: You know. Back in the day, if you didn't have
Speaker 6: a lease, I mean, you would just probably walk in
Speaker 6: there and drag him out, quite frankly, and not many
Speaker 6: people would do it in the nineteen thirties or whatever.
Speaker 6: But we're just not there. So Carl, I know it's
Speaker 6: not fair, and I'm not here trying to argue against
Speaker 6: the fairness. I think it sucks. But if you don't
Speaker 6: do it the right way, ultimately you're just wasting time
Speaker 6: getting this house to market.
Speaker 16: Okay, I would like to speak with it. Brad.
Speaker 6: It's Brad. Yeah, he's at Let me give you this.
Speaker 6: I'll give you his phone number now and then when
Speaker 6: we put you on hold because I got to go
Speaker 6: to break in a minute. Anyhow, if you don't write
Speaker 6: it down right now, Kelly, O'll pick up and give
Speaker 6: it you again. But seven two zero three seven zero
Speaker 6: seventy three eighty eight seven two zero three seven zero
Speaker 6: seventy three eighty eight. That's olslaw dot com. Brad. One
Speaker 6: more quick question, because everybody, it's amazing how many people
Speaker 6: don't know that are actually landlords in Colorado that you
Speaker 6: simply can't decide not to renew a lease. So the
Speaker 6: reasons that I can think of is, one, if you're
Speaker 6: selling the house and they've lived there over a year,
Speaker 6: you give them how many days notice in order to
Speaker 6: sell the house or not for the renewal.
Speaker 20: Well, it's a ninety day notice, got it? The ninetieth
Speaker 20: day has to be after their tendency expires.
Speaker 9: So, got it?
Speaker 10: So you at least as yeah.
Speaker 18: Yeah, So the.
Speaker 20: Reasons for not renewing some a tenant would be the
Speaker 20: landlord wants to sell or convert it to something different,
Speaker 20: like a short term rental, got it, long term mental
Speaker 20: landlord wants to perform substantial repairs to the home that
Speaker 20: are so substantial that the tenant would have to move out.
Speaker 6: In other words, they want to rehabit. Yep.
Speaker 20: Another one is the landlord wants to move their own
Speaker 20: family member or themselves back in there.
Speaker 6: Got it?
Speaker 20: That sometimes happens, they want to sell it. That's one reason.
Speaker 6: Hey, if they use well, hold on, I want to
Speaker 6: see if there's a loophole here. So if Carl and
Speaker 6: I'm not using him, I'm just using him.
Speaker 2: Because he called.
Speaker 6: But if Carl said, hey, my son is going to
Speaker 6: move in there, so therefore I'm going to kick you
Speaker 6: out and his son moves in for one week and
Speaker 6: then they rent it to somebody else, I mean, could
Speaker 6: they cry foul at that part or how does that work?
Speaker 20: Yeah, the landlord does have to follow through by not
Speaker 20: marketing it for rent for a period of ninety days
Speaker 20: after that ninety date most period.
Speaker 6: God, it's got to be hard to be a landlord
Speaker 6: in Colorado. Go. Henry Brett's is our guest today with
Speaker 6: Excel Roofing. He's got a question.
Speaker 8: Yeah, so that's got a question for you, Mike button Man,
Speaker 8: Dad's on through the eviction process. Does the state just
Speaker 8: expect the landlord to pay the utilities through that and
Speaker 8: eat the cost.
Speaker 20: Well, if there's a lease, the lease is the first
Speaker 20: place to look on who's responsible for utilities. Typically it
Speaker 20: makes a peutenant's responsibility. And if the landlord takes a
Speaker 20: well an eviction case all the way through trial, they
Speaker 20: can do two things through that process. One is to
Speaker 20: get possession and second is to get a money judgment
Speaker 20: award against the tenant in the favor of the landlord.
Speaker 20: That's where the landlord would recover utilities that were encouraged
Speaker 20: in the meantime.
Speaker 6: Yeah, Henry, it's a whole different thing. I know you
Speaker 6: were talking about investing in property. One of the things
Speaker 6: we learned from Barry at vest Era is they do
Speaker 6: almost nothing in Colorado. Now. Things that he does are
Speaker 6: generally out of state. They find the right economy, they
Speaker 6: find the right properties. But one of the reasons they're
Speaker 6: kind of staying away from Colorado is exactly that, man.
Speaker 6: I mean, it's kind of a crazy situation where you
Speaker 6: have a one year lease. Brad, What was the theory
Speaker 6: behind it that you can come up with? Why did
Speaker 6: the legislature actually say and come up with this? What
Speaker 6: do you think it was.
Speaker 20: Well to give people some long term certainty in their
Speaker 20: housing so that if they're renting year to year that
Speaker 20: they couldn't be the are landlard couldn't simply not not
Speaker 20: renew them and then they'd be forced to move it.
Speaker 6: But that's the whole deal they made it to beginning
Speaker 6: with the lease. It's a one year lease. Now, some leases,
Speaker 6: as you know, have options. If the lease has an option,
Speaker 6: then they have an option to rent again. But I
Speaker 6: mean I could understand circumstances. I want to buy a property.
Speaker 6: It appreciates very quick in Colorado, and I might want
Speaker 6: to sell it, or I might want to find, for
Speaker 6: lack of a better word, I might want to find
Speaker 6: better tenants, tenants that might mow the lawn, better tenants
Speaker 6: that don't you know, have complaints from the neighbors that
Speaker 6: I have to hear about. But I mean, I get it,
Speaker 6: you have nothing.
Speaker 2: To do with it.
Speaker 6: But I appreciate every time you come on, Brad. I
Speaker 6: mean you are a wealth of information landlords out there
Speaker 6: if you need someone on your side to whether it's
Speaker 6: to do the eviction right, no matter what it is,
Speaker 6: Brad O'Brien, I mean, it's simple as that the guy
Speaker 6: knows what he's doing. He lives and breathes property in
Speaker 6: Law seven two zero three seventy seventy three eighty eight.
Speaker 6: Terrence has an issue with the reverse mortgage. I'm not
Speaker 6: sure who's on three yet. One line open three oh three, Martino.
Speaker 13: Go with a sure thing Denver's Best roofer excel roofing
Speaker 13: dot com.
Speaker 6: You don't pay a cent until you're content.
Speaker 13: Time for an insurance check up free no obligation comparison
Speaker 13: call Compass Insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three oh three seven
Speaker 13: to seven to one help. You'll think you're his only
Speaker 13: customer when you choose Frank durand the real estate Man
Speaker 13: dot com to list your home with Remax Alliance three
Speaker 13: oh three nine two zero sixteen twenty two.
Speaker 6: All right, folks, three O three seven one three A
Speaker 6: two five five. By the way, you can always check
Speaker 6: us out always always, always on our Troubleshooter network on
Speaker 6: YouTube dot com. It's like a show in a show,
Speaker 6: in fact, we interact with people. It's a really good
Speaker 6: way to watch us. And of course we're here in
Speaker 6: the car. You want to listen to us on six
Speaker 6: thirty kh O W. A lot of people didn't know this,
Speaker 6: but hey, Dragon, what's our uh? What's our HD channel
Speaker 6: ninety three point five HD two ninety three point five
Speaker 6: HD two. You can listen to us on FM if
Speaker 6: you have a tesla like I do with no AM.
Speaker 6: And then of course in Colorado Springs KRDO and Pueblo KRDO,
Speaker 6: as another boy, I think they have an FM and
Speaker 6: an AM there we're on. But anyhow, we're everywhere. And then,
Speaker 6: of course our podcast more than fifty thousand people a month.
Speaker 6: Our podcast is just the bomb Man, but that's how
Speaker 6: it works. I got two lines open three oh three
Speaker 6: seven one three eight two five five if you've got
Speaker 6: a question. We're going to have an update coming up
Speaker 6: on a Mercedes soon. When Scott get in, who knows
Speaker 6: the answer for being here about one, he's okay, we're
Speaker 6: going to have an update on that Mercedes and I'll recap.
Speaker 6: But it's a crazy update. The guy basically said he
Speaker 6: was the guy set a shop, broke his steering column
Speaker 6: and his car wouldn't start. There was all kinds of
Speaker 6: problems and the shop said, no, we didn't do anything wrong.
Speaker 6: It ended up over at Mercedes of Denver and got repaired.
Speaker 6: The repair was over three thousand dollars, and we're going
Speaker 6: to find out what Mercedes of Denver thought and what
Speaker 6: Scott figured out. Was it the original shop's fault. Was
Speaker 6: it because the vehicle was old and it was a coincidence,
Speaker 6: But you get the idea. We're going to dig into that,
Speaker 6: and honest to god, I have no idea. I personally
Speaker 6: have no idea what the update is I'm going to
Speaker 6: hear along with you guys. Now it looks like Terrence
Speaker 6: was next. Oh he just dropped off, So it looks
Speaker 6: like Janet is up. She's got a comment on the
Speaker 6: landlord issue. What's your comment, Janet?
Speaker 16: Yeah, Mark, I just.
Speaker 22: Was wondering if the lady that is actually on the
Speaker 22: lease has a responsibility for the tenant that she brought
Speaker 22: in that the landlord is going to have to now remove.
Speaker 6: Well, I think she would. Honestly, he could probably go
Speaker 6: after that. In fact, i'm pretty sure Brad O'Brien would
Speaker 6: agree with this, and I'm doing this just for a
Speaker 6: memory off of calls that were similar. He could go
Speaker 6: after her maybe for any damages, like if he kicked
Speaker 6: the wall or did anything like that, or he could
Speaker 6: go after her for breaking the lease and go after
Speaker 6: in eviction. But she's moving out. But if there was
Speaker 6: damages directly due to him and she's the one that
Speaker 6: led him in, I'm sure he could. But I'm not
Speaker 6: so sure there's any damages. I mean, can you imagine, Janet,
Speaker 6: the audacity of someone just saying, Hey, I'm just going
Speaker 6: to stay here and not pay you anything. It's really crazy.
Speaker 6: But in this day, we hear these stories all over
Speaker 6: the country all the time. The more liberal the city,
Speaker 6: the more we hear them as well.
Speaker 22: Well, it's an entitled it's an entitled country anymore, so
Speaker 22: I guess we shouldn't be shocked.
Speaker 6: No, it's really crazy, though, to think that we have
Speaker 6: one listener on YouTube that had a guy move into
Speaker 6: I forget the guy's name. I might be Dave H.
Speaker 6: But honestly I don't remember who it is. But listen
Speaker 6: to this. He had like a detached garage from his house,
Speaker 6: and the detached garage is kind of in an alley
Speaker 6: in Denver. I would assume like the trash truck goes
Speaker 6: through the alley, stuff like that. But some dude moved
Speaker 6: into his detached garage and locked the doors and simply
Speaker 6: wouldn't leave. Do you remember that?
Speaker 13: I do.
Speaker 6: It was crazy, and I'm like, well, go down there,
Speaker 6: and I think I jokingly said I'd bring my German
Speaker 6: shepherd down there and throw him in there and see
Speaker 6: who comes out first.
Speaker 7: So what are his solutions in that situation?
Speaker 6: Well, he called the cops, and the cops said, we
Speaker 6: can't do anything. We're not going to forcibly remove him,
Speaker 6: so he had to go through an eviction process. He
Speaker 6: had to evict a homeless guy that moved into his
Speaker 6: garage without him knowing.
Speaker 7: So what's the timeframe to call it breaking and entering that?
Speaker 6: I can't tell you. Tom and I have argued about that.
Speaker 6: I have always said, and here's the deal. We go
Speaker 6: on vacation, we come home two weeks later and there's
Speaker 6: someone in my house getting mail. Yeah, there's someone in
Speaker 6: my house. I've always said this. I'm shooting first and
Speaker 6: asking questions later. That's it. That's what I'm doing. I'm
Speaker 6: not going to ask him how long you been there?
Speaker 6: What's going on? He's in my house, make my day.
Speaker 6: It's just the way it goes. Right now. I would
Speaker 6: assume it's still legal. That's not legal advice to you.
Speaker 6: But I'm shooting first and asking questions later because they
Speaker 6: should not be in my house. I don't know the
Speaker 6: answer to that. It's one thing if someone has a
Speaker 6: lease and they stop paying rent, or the landlord claims
Speaker 6: they stop paying rent, Maybe they didn't. Maybe the landlord
Speaker 6: just wants them out. I'm sure that's happened before, but
Speaker 6: it's one thing to do something like that, where they
Speaker 6: were allowed to be there at one time. But the
Speaker 6: case Henry of this guy in the it's just nuts.
Speaker 6: It's a homeless guy that literally moved into his garage
Speaker 6: and he couldn't get rid of them. The cops wouldn't
Speaker 6: get rid of them, nobody.
Speaker 9: I have a comment on that.
Speaker 11: On our properties, we had homeless coming in and we could.
Speaker 9: Police advised us to put up no trust passing signs.
Speaker 11: So with the no trust passing signs, my sister and
Speaker 11: I were able to call the police, and with the
Speaker 11: no trust passing sign the.
Speaker 9: Police will act.
Speaker 11: But without a no trust passing sign posted on the property,
Speaker 11: they won't.
Speaker 9: They won't do anything.
Speaker 2: Think of how crazy that. That's incredible.
Speaker 6: And that was going into your house, not just your garage.
Speaker 11: It was going into the common area of the apartment.
Speaker 6: Okay, I got it wasn't actually a dwell so it
Speaker 6: wasn't a dwelling. It was basically the hallway, the.
Speaker 9: Hallway or storage shed next to the building.
Speaker 6: How many properties do you have around if you don't
Speaker 6: mind sharing? In Colorado's all I care about. I have
Speaker 6: several six six rentals and three apartment pack and you're
Speaker 6: literally thinking, how long have you had him, got him
Speaker 6: forty years. Okay, I'm going to tell people after this break, Janet,
Speaker 6: I appreciate your call. Hey, we do have lines open.
Speaker 6: First time today. You need some help. I want to
Speaker 6: hear from you. Three oh three seven one three eight
Speaker 6: two five five three oh three Martino, which you here
Speaker 6: with bo is most likely doing forty years, forty years
Speaker 6: he's had property hold tight.
Speaker 13: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 13: dot com. You don't pay a cent until you're content
Speaker 13: than time for an insurance check up free, no obligation.
Speaker 13: In comparison, call Compass Insurance paying too much your coverage
Speaker 13: at dozens of insurance companies find out now three oh three,
Speaker 13: seven to seven to one help. You'll think you're his
Speaker 13: only customer when you choose Frank durand the real estate
Speaker 13: Man dot com to list your home with Remax Alliance
Speaker 13: three oh three nine two zero sixteen twenty two.
Speaker 6: All right, listen, we have got a lot cooking. Next hour,
Speaker 6: we're gonna have some updates. I got some open lines
Speaker 6: three oh three Martino three zero three seven one three
Speaker 6: eight two five five. Also, I put a poll up
Speaker 6: on our YouTube channel and the majority of people think
Speaker 6: the government's gonna shut down tomorrow. But it was a
Speaker 6: lot closer than I thought. I think it was like
Speaker 6: fifty six forty four. I'm pretty sure we're going to
Speaker 6: have a government shut down tomorrow. And this all happened
Speaker 6: pretty quickly when you know, basically the administration coming in
Speaker 6: decided they didn't want to have all the pork in it.
Speaker 6: I mean, simple as that. There's all kinds of reasons
Speaker 6: that that bill got wiped, and I hoped the Republicans
Speaker 6: stick together and you know, just get it done, get
Speaker 6: a new bill. But that's it. We've got a lot
Speaker 6: more coming up. In fact, we just had to have
Speaker 6: their deputy walk in. It's a good time to call
Speaker 6: with any problems. Three to zho three Martino. We'll see
Speaker 6: you guys in a few minutes.
Speaker 13: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 13: dot com. You don't pay a cent until you're content.
Speaker 13: Time for an insurance check up free, no obligation. In comparison,
Speaker 13: call Compass insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three oh three seven
Speaker 13: seven one help.
Speaker 6: You'll think you're his only customer.
Speaker 13: When you choose Frank durand the real estate man dot
Speaker 13: Com to list your home with Remax Alliance three oh
Speaker 13: three nine two zero sixteen twenty two.
Speaker 17: New needed that who you don't have?
Speaker 4: Run anxious as fast as you can. No shoots gonna come.
Speaker 5: Man, this is the Troubleshooter Show. No Tom Martine, Welcome.
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Speaker 6: phone right now. Three oh three seven one three eight
Speaker 6: two five five three Ozho three Martino. I do want
Speaker 6: to tell you about Paul the water man. Susanna and
Speaker 6: I had him out. It's been probably five or six
Speaker 6: months now, had a water softener put in. Suzanna absolutely
Speaker 6: loves it. I love it. It's actually a lot lower
Speaker 6: maintenance that I ever thought. All you really do is
Speaker 6: add salt maybe every four or five months. I mean,
Speaker 6: we've never let it get down to like empty. But
Speaker 6: there's really no maintenance to it. The water quality is
Speaker 6: so much better. It's remarkable, and it's good for the
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Speaker 6: these systems half the cost of the other guys. In fact,
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Speaker 6: call these guys and I bet you anything, they're half
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Speaker 6: also get point of use systems that are right there,
Speaker 6: but you get the idea waterpros dot net. Paul's the owner,
Speaker 6: is a great guy.
Speaker 12: I was just going to ask you, Mark, I know
Speaker 12: when we first got it, you were concerned about like
Speaker 12: the changing the taste of the water and whatnot.
Speaker 17: You haven't noticed anything, have you.
Speaker 6: I don't notice any change. It's so weird when you
Speaker 6: add salt to something but the water doesn't go through there,
Speaker 6: It's just crazy. I kind of always thought that. But no,
Speaker 6: there's absolutely no change in the water. What so ever,
Speaker 6: Deputy Dmitri joins us. What's up?
Speaker 18: Deputy d hey Mark got an update on that weird
Speaker 18: RV case. Remember the guy who's homeless lived in his RV.
Speaker 18: The police came tracked him down one night, he took
Speaker 18: his tools.
Speaker 6: They shot a tracking dart into Denver, was chasing him down. Yeah,
Speaker 6: he claimed that no one, he didn't see him and
Speaker 6: apparently they put a tracking dart in the RV.
Speaker 18: Yeah, and then they eventually made use of that tracking
Speaker 18: dart came and got him hauled away to the slammer,
Speaker 18: hauled away his RV impounded it. When he got out
Speaker 18: of the slammer in Denver, he said that he was
Speaker 18: extra dited out to I want to say Missouri.
Speaker 6: I think it was Missouri, he.
Speaker 18: Claims for a traffic ticket. But date on extra date
Speaker 18: on a traffic ticket. No, that was that was Deputy
Speaker 18: Choppers observation. In an email that he sent me, he
Speaker 18: also mentioned that DPD is not going to shoot a
Speaker 18: tracking dart into a vehicle for moving violation, for a
Speaker 18: traffic ticket.
Speaker 6: So that something was sketchy about this guy in every place.
Speaker 18: Oh, he didn't even know. Remember, he said he didn't
Speaker 18: even know what jail he went to.
Speaker 6: He didn't even know what police arrested him.
Speaker 18: No, he didn't know which city impounded as RV.
Speaker 6: So he did know, ye, the color of his shoes,
Speaker 6: because I asked him that, because he knew nothing else.
Speaker 18: Yeah, we don't know that for a fact, we haven't
Speaker 18: seen his shoes yet, that's true. But so I called.
Speaker 18: I started with Aurora Police.
Speaker 6: But the whole reason he was calling was because he
Speaker 6: had a bunch of tools.
Speaker 18: Yeah, apparently he ekes out a meager living using these tools.
Speaker 18: And he said either two or four thousand dollars worth
Speaker 18: of power tools something. Either way, it's a lot of
Speaker 18: tools and they were important to him, so I wanted
Speaker 18: to help him find them. He gave up on getting
Speaker 18: the RV back, and that's probably a good thing, because
Speaker 18: I doubt he has insurance. I mean, he doesn't sound
Speaker 18: like a really responsible guy.
Speaker 6: I don't even think the RV ran at this point.
Speaker 6: And he also said he didn't care about the RV.
Speaker 2: Wasn't really his.
Speaker 19: Yeah, he didn't that from salvage or bought it from
Speaker 19: the storage unit dragons.
Speaker 18: Absolutely right, he has He has a bill of sale,
Speaker 18: which is enough to prove ownership. But unfortunately for him,
Speaker 18: he never registered it, nor.
Speaker 6: Did the people that sold it to him.
Speaker 18: Yeah, because they it was abandoned in their storage yards,
Speaker 18: so they didn't register it either.
Speaker 6: No, but they should have win through and did it properly.
Speaker 6: Then they would have had a title to transfer to him,
Speaker 6: or at least to give to him.
Speaker 18: Yeah. He says that they did go to court get
Speaker 18: some He describes it as some kind of paperwork, but
Speaker 18: he doesn't have the title. But that's not going to
Speaker 18: make any difference anyway, because he has neither a title
Speaker 18: nor a registration in his name. And that's going to
Speaker 18: become really important here in a minute. Aurora police told
Speaker 18: me that they don't have the RV. Where is it?
Speaker 18: It's in Denver. So I use this website. I forgot
Speaker 18: what it's called, but you can plug in a ven
Speaker 18: number or a license plate and it will tell you
Speaker 18: which impound yard has your RV or your vehicle. I
Speaker 18: so I tracked it down to Denver and you know,
Speaker 18: I contacted the Sheriff's office who operates at in pound Yard,
Speaker 18: and they told me they really took my request very seriously,
Speaker 18: and they told me that they're not going to let
Speaker 18: the guy in because their policy is you have to
Speaker 18: be the registered owner of a vehicle for them to
Speaker 18: let you go in and remove personal property from this view.
Speaker 6: And if you recall, I kind of had this conversation
Speaker 6: with you on air because I was like, man, all
Speaker 6: he's got is his bill, this receipt, and I could
Speaker 6: make that on any computer in ten seconds.
Speaker 18: That's what they told me. Yeah, they said that they do,
Speaker 18: you know, in curse some kind of liability and they're
Speaker 18: really concerned about that.
Speaker 6: Now.
Speaker 18: In by contrast, however, I spoke with Aurora to see
Speaker 18: what their policy is, and they told me they would
Speaker 18: have accepted just that bill of sale.
Speaker 6: Well, yeah, but there's no gang members running around in Aurora.
Speaker 18: Well not anymore. I think they nabbed them all over
Speaker 18: there from the pick him up in a couple of
Speaker 18: days ago.
Speaker 6: Yeah, nineteen of them, you know, grabbing people's fingernails, the
Speaker 6: whole bit, right.
Speaker 18: Yeah, But according to the mayor of Aurora, there's no
Speaker 18: gang problem and According to him, the problem lies with
Speaker 18: the so called slumlord that operates the edge of lowry apartments.
Speaker 6: Yeah, he's running around trying to collect ramp by ripping
Speaker 6: off people's fingernails. Is that what he's trying to say there?
Speaker 18: I you know, I'm not sure, but it's a mess.
Speaker 18: But anyway to get back to this guy's RV. So
Speaker 18: my contact at the Denver Sheriff's office went. She's a
Speaker 18: very nice lady. She's very sympathetic to this guy's cause.
Speaker 18: And she actually spoke with the sheriff himself, and the
Speaker 18: sheriff said that he has no authority to waive this policy.
Speaker 18: The RV is going to be scrapped. It's not suitable
Speaker 18: for resale.
Speaker 6: Not at all. What do they do with the contents?
Speaker 18: Well, it's going to get hauled away to the scrapyard.
Speaker 6: Oh yeah, so whatever's in it's in it. Yeah, whatever's
Speaker 6: in it is in it.
Speaker 18: Now she is going to find out what scrapyard is
Speaker 18: going to go to because I have some content. You know,
Speaker 18: I'm in the recycling industry and so I know I'm
Speaker 18: personal friends with a bunch of guys at various scrap yards.
Speaker 18: So if I find out where it's going. If it's
Speaker 18: one of the yards where I have my personal contacts,
Speaker 18: I'll call and say, hey, Joe, can you let me
Speaker 18: into this thing?
Speaker 6: How does that work? When something like an RV goes
Speaker 6: over even a car, I mean, at some point someone's
Speaker 6: got to go through it looking for stuff. I mean,
Speaker 6: why wouldn't they?
Speaker 18: Oh they do, because they do find I've seen the
Speaker 18: process they calmbed through the vehicle. Would because they get money,
Speaker 18: they get tools, they get guns, they get all kinds
Speaker 18: of stuff that's that's.
Speaker 6: Valuable, especially in an RV. Who knows what's.
Speaker 18: Especially in RV. Now, I would be afraid to go
Speaker 18: into an RV without a hazmat suit because of the math.
Speaker 18: Especially yeah, I mean you know, because you can touch
Speaker 18: something or you can stir up dust and die.
Speaker 2: Even in Colorado.
Speaker 18: No, he's still, he is still he can't get a
Speaker 18: bus ticket. He's I believe he's in Kansas City, so
Speaker 18: he hasn't been able to even get a bus ticket.
Speaker 18: But he has a brother and an aunt out here,
Speaker 18: and they were willing to go out and pick up
Speaker 18: the tools. The poor guy, I mean, Daniel, I don't
Speaker 18: know what his background is. It's probably not really bright.
Speaker 18: But uh, he's not. The long story is he's not
Speaker 18: He's not getting there. He he's not getting his tools.
Speaker 11: I've got a question about this cemetri So you were
Speaker 11: able to find this website where you could punch us cool,
Speaker 11: then number, is it possible we can find out who
Speaker 11: the original owner of the r V is and we
Speaker 11: can contact him to get up.
Speaker 18: Not through that website.
Speaker 6: But I'm not gonna have a nickel though. He can't
Speaker 6: afford a bus ticket, let alone to register something.
Speaker 10: Well.
Speaker 18: Also, we're probably even if we track down the titled
Speaker 18: owner of this vehicle, that's the owner who abandoned it
Speaker 18: in the first place. That person is either dead or
Speaker 18: in jail or something move you know, So I don't
Speaker 18: think it's a good idea of both. It's not going
Speaker 18: to do us any goods.
Speaker 6: That's insane.
Speaker 18: So unfortunately, cases closed just a couple of days before Christmas.
Speaker 18: The guy's not going to get his tools.
Speaker 6: Yeah, but he's not even here to get him if
Speaker 6: you did get it figured out, that's the other part.
Speaker 6: I guess we could have put his tool somewhere.
Speaker 18: Well, I would have given it. He he has this
Speaker 18: aunt and brother living here in the Metro area. I
Speaker 18: would have given the tools to them. That sucks, it does.
Speaker 6: I don't know what else you would do, though, honestly,
Speaker 6: without proof of ownership, there'd be so many things going
Speaker 6: on all right, three oh three seven, one, three eight,
Speaker 6: two five five. I'm going to ask you guys, so
Speaker 6: I don't need to answer right now. But it's that
Speaker 6: time of year you start thinking how much am I
Speaker 6: going to give to the trash guy? How much am
Speaker 6: I going to give to the maids? How much am
Speaker 6: I going to give to whomever?
Speaker 18: To the deputies, to the deputies.
Speaker 6: Oh lord, oh did I ask for it here? But really,
Speaker 6: the one I was thinking about is our trash. How
Speaker 6: much do you give to the trash guys? And what
Speaker 6: do you do if the trash guys literally have been
Speaker 6: changed out four five six times over the last year,
Speaker 6: two or three different companies, different people all the time.
Speaker 6: I might be tipping someone that's never been there before,
Speaker 6: and then it's not like I'm going to give it
Speaker 6: to them and they're going to track down the person
Speaker 6: that usually is. But I'd like your thoughts on that.
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Speaker 6: You don't pay a cent until you're.
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Speaker 13: three oh three nine two zero sixteen twenty two.
Speaker 6: All right, three oh three seven one three A two
Speaker 6: five five. I asked about tipping and what do you
Speaker 6: give your garbage guy? I just want to ask these guys.
Speaker 6: First of all, I think I can tell if people
Speaker 6: are good tippers or not. I honestly can just by
Speaker 6: kind of looking at them. It's not fair with Suzanne,
Speaker 6: because you know, we've been together for thirty one years,
Speaker 6: so you know, but I can look at Dmitri. If
Speaker 6: I ever asked you about tipping every no zero, that's
Speaker 6: the first time I heard of it, and then yeah,
Speaker 6: that's it. Never have bo if I asked you.
Speaker 9: This is mark major first for me.
Speaker 6: Yeah, and you know that's pretty much it. Henry, have
Speaker 6: we ever talked about tipping Henry Brats excel roofing. So
Speaker 6: I'm so I'm going to say a good tip, let's
Speaker 6: all agree on good, better, best or no, let's agree
Speaker 6: on Let's do it like chili. It's gonna be mild, medium,
Speaker 6: or hot. That's how we're going to do it. So
Speaker 6: I would say a mild tip would be under ten percent, Okay,
Speaker 6: A medium tip, I'm going to say, is going to
Speaker 6: be eighteen percent. And a good tip I'm going to say,
Speaker 6: is that what do you guys think? Twenty five? Thirty five? Dragon?
Speaker 6: I see you in there. What's what's your idea.
Speaker 2: Of a good tip? Well, I'm a medium at best, Yeah, but.
Speaker 6: What's an idea of what will you consider a good tip?
Speaker 2: Fifteen to eighteen?
Speaker 16: You know?
Speaker 2: Fit?
Speaker 6: No, but that's not what I'm saying.
Speaker 17: Hot tip, mild, medium, and hot mark.
Speaker 6: A hot tip would be what thirty percent or twenty
Speaker 6: or above? Thirty percent or above? That's good. So I'm
Speaker 6: going to say, Dmitri is a mild tip?
Speaker 15: Ro am?
Speaker 18: I right, No, Well wait a minute, it's twenty percent
Speaker 18: for a server? Is that mild?
Speaker 6: I say that's medium?
Speaker 2: Really?
Speaker 18: Is that what you always give I automatically just I mean,
Speaker 18: I'm less service route.
Speaker 6: You hit the button twenty percent.
Speaker 18: I usually just do it in my head now because
Speaker 18: normally I get a check, a paper check, and then
Speaker 18: I pay with a card and then sign the receiver.
Speaker 6: What do you do for a trash guy.
Speaker 18: I don't have my own trash guy because I live
Speaker 18: in a common area and there's dumpster.
Speaker 6: So you don't pay a trash gug. How about a
Speaker 6: mail person the USPS.
Speaker 18: There, Well, I use a po box.
Speaker 6: What about a maid? I think he's living his life
Speaker 6: to get out of tips.
Speaker 18: Think of all the money I saved my country.
Speaker 11: And he's a recycler, so he doesn't need to assume
Speaker 11: you don't have a maid.
Speaker 18: I don't have a maid.
Speaker 6: Who else, Woody tip? Your hair person?
Speaker 18: Oh well she oh that's a huge So she just
Speaker 18: so the barbershopper. I go. She charges twenty four dollars,
Speaker 18: but I always give her a check for forty five.
Speaker 2: That is a huge test.
Speaker 6: That's a hot tip.
Speaker 18: That's because because I think she really underprices her service.
Speaker 6: Yeah, I mean a cheap haircut now at you know,
Speaker 6: sports clips or wherever is like forty bucks.
Speaker 18: Yeah, so I just always. I just always pay forty five.
Speaker 6: And dragon, you said fifteen to eighteen. That's it.
Speaker 2: Yeah, that's pretty much. I'm pretty cheap.
Speaker 19: How about a trash guy pay the trash company. The
Speaker 19: trash company pays the trash guy.
Speaker 6: Okay, how about the mailman mail woman person?
Speaker 19: I haven't mailed anything with USPS and I don't know
Speaker 19: how long, so zero nothing, all right, Henry Brats, you're
Speaker 19: in your twenties.
Speaker 6: Yeah, so I think personally people in their twenties grew
Speaker 6: up a little different than we did. Everything was like
Speaker 6: fifteen percent up until basically COVID in my life, and
Speaker 6: everything changed after that. But you kind of grew up
Speaker 6: through this entire deal. So what's a good tip to
Speaker 6: you if you if you go to I don't know
Speaker 6: any given restaurant, nothing fancy, not McDonald's, a normal, you know,
Speaker 6: Applebee's kind of thing. What do you tip?
Speaker 8: My go to is usually twenty and my rule of
Speaker 8: thumb is I have to sit down and they have
Speaker 8: to do something. But it feels like there's a lot
Speaker 8: of pressure to tip on nothing.
Speaker 6: Okay, Starbucks, do you tip the barista?
Speaker 8: So that's a funny one you bring up because I
Speaker 8: went to a coffee shop and I got a coke
Speaker 8: and I got went and got it out of the
Speaker 8: refrigerator and went and paid for it.
Speaker 6: And they want to tip.
Speaker 7: I got a lot of heat for not tipping on that.
Speaker 18: Well, what's a.
Speaker 6: Lot of heat? How they call you out? I'm curious.
Speaker 8: I just heard about it later because of course the
Speaker 8: you know, cashier is a friend of a friend, and
Speaker 8: then I was called a cheap tipper for not giving
Speaker 8: him a tip on like an yeah, I mean.
Speaker 18: Yeah, there's a line between a tip and a handout.
Speaker 6: Would I never tipped?
Speaker 18: That's a handout, a tip the garbage person.
Speaker 6: And the problem is he gets tip shamed. That's exactly
Speaker 6: what he's saying.
Speaker 8: That's the pressure I feel. But with a garbage person,
Speaker 8: I mean our garbage person. He takes out like overflowing garbage.
Speaker 8: He leaves us a Christmas card. We usually give him
Speaker 8: a hundred bucks in a nice thank you at the
Speaker 8: end of the year.
Speaker 6: Damn you look at this kid rolling in the dough.
Speaker 8: He's been the same guy for the past couple of
Speaker 8: years and we know him by name, and he takes
Speaker 8: care of all of our trash.
Speaker 6: Well, he take electronics, everything pretty much. Okay, if I
Speaker 6: had him, I might. I tried to throw a TV
Speaker 6: away one time and the damn thing ended up on
Speaker 6: my curb four weeks in a row. They dig it
Speaker 6: out of the trash and put it back.
Speaker 2: Yeah.
Speaker 8: I don't know a single time that we've left something
Speaker 8: out there he hasn't taken.
Speaker 6: So you put it like an old college fridge out there,
Speaker 6: he's going to take it. Yes, Okay, you know what
Speaker 6: I would tip that guy one hundred bucks.
Speaker 19: I have heard for like a food surface. Though, if
Speaker 19: you are standing, people are not going You're standing when
Speaker 19: you order, people are not going to tip, So if
Speaker 19: you're sitting then they will not.
Speaker 6: At Starbucks, people seem the tip all the time, tru
Speaker 6: I don't. I'd never tip at a McDonald's ever.
Speaker 2: I feel like you drive through.
Speaker 6: Do I tip through the drive through?
Speaker 17: Yeah? Like Starbucks? Oh, it's Santiago's.
Speaker 6: That's our main That's the only drive through we'll go
Speaker 6: through is maybe Santiago's for a breakfast burrito. I'll usually
Speaker 6: leave a dollar. I don't care how much it was,
Speaker 6: I'll give one dollar.
Speaker 1: Okay, We've tipped our trash people the same thing for
Speaker 1: the last twenty something years and how much is that?
Speaker 1: Usually I make pumpkin bread and then I give them
Speaker 1: a six pack of IPA.
Speaker 2: She throws away a full case of beer.
Speaker 17: That's sweet.
Speaker 15: Wow. What about you?
Speaker 13: Bo?
Speaker 18: Yeah?
Speaker 16: Bo?
Speaker 6: What's your are you?
Speaker 14: Well?
Speaker 6: First of all, I'm gonna look at Bow and say
Speaker 6: he's a good tipper. I'm gonna say he's in that
Speaker 6: twenty five plus on a normal restaurant.
Speaker 9: I'm a medium tipper.
Speaker 6: Okay, good, good?
Speaker 9: You know your trash guy.
Speaker 11: I tip about twenty twenty five dollars because I have
Speaker 11: an acre ground and I'm always setting up us put
Speaker 11: out four trap line and leaf bags, but a lot
Speaker 11: of times I put out eight to ten.
Speaker 9: But I'm always there to help them load it up.
Speaker 6: Our newest trash company we have in Franktown. And everybody's
Speaker 6: got a different trash company. So when I say frank Town,
Speaker 6: we just that's where we're at. Our new one has
Speaker 6: been exceptional lately. I don't think they've missed one thing.
Speaker 6: But three months ago, prior to them, it was the
Speaker 6: worst damn trash ever. So I guess I'll probably I
Speaker 6: don't know what are we going to tip to trash game?
Speaker 22: I don't know.
Speaker 17: You usually make that call and.
Speaker 6: Then what points the cutoff? Here's another one, so like
Speaker 6: our trash comes on what Wednesdays? That's right, that's Christmas?
Speaker 17: Right, Yeah, but you can give a year end.
Speaker 6: Well yeah, but I'm saying, I mean, if you miss
Speaker 6: the cutoff, I mean, are you free and clear?
Speaker 17: No, because they'll come Thursday.
Speaker 6: So they'll come day after.
Speaker 17: Where I find you keep where you're a cheap tipper.
Speaker 12: I don't mean this as any offense to you, but
Speaker 12: I'm always a.
Speaker 6: Little surprised strip joints were true.
Speaker 17: When we go to hotels maids.
Speaker 12: Oh yeah, I'm like, I always think, oh gosh, we
Speaker 12: at least to leave them like five to ten dollars
Speaker 12: a day.
Speaker 17: I'm sure I'm over tipping.
Speaker 6: Oh sure, here's where I am with that, if it's
Speaker 6: great service in the hotel. But how many times just
Speaker 6: the last hotel we were at.
Speaker 17: Green Valley Ranch, I'm talking about the maid.
Speaker 6: I'm talking the last hotel we were at. It was
Speaker 6: a few days ago. Yeah, Well they didn't come. Their
Speaker 6: maid never showed up.
Speaker 17: Every other day and we were there two nights.
Speaker 2: Yeah.
Speaker 6: I don't like talking every other day.
Speaker 17: I talk about like when we go to Vegas.
Speaker 12: Yeah, and you know we're staying in a nice hotel.
Speaker 6: Yeah, some times I do.
Speaker 3: Yeah.
Speaker 2: Don't those maids get paid though? Of course they do. Well,
Speaker 2: of course you got to be up to you.
Speaker 1: Well, so I worked in a hotel for seven and
Speaker 1: a half years, and unfortunately, I'm going to give you
Speaker 1: guys some bad news. They actually have to pull their tips, so.
Speaker 6: You're not even tipping if it's cash.
Speaker 8: I can't imagine that they'll pull them, right, yeah, if
Speaker 8: it's cash, it.
Speaker 2: Goes in the pocket.
Speaker 1: Depends.
Speaker 6: Yeah, So I don't know. I think that last one
Speaker 6: at Green Valley, I might have left the equivalent of
Speaker 6: ten bucks. Okay, I think I did. We left it
Speaker 6: so bad, we left all the change we acquired over
Speaker 6: the trip. I left some of those those betting tickets
Speaker 6: that you don't want to walk to go cash in
Speaker 6: because they're for like a dollar or whatever.
Speaker 1: They're form like in the casino or is it just
Speaker 1: all tickets?
Speaker 6: Well, the table games are chips, yeah, tossam a ship
Speaker 6: for poker. Yeah, so those are all chips. But everything else,
Speaker 6: slot machines, video poker, everything like that is they print
Speaker 6: these damn tickets out so you could end up with
Speaker 6: you know, five of these tickets are like eighty six
Speaker 6: cents each, so I left those. I left the actual
Speaker 6: Look at Dmitri over there, shaking his head.
Speaker 18: Go ahead, No, I think that's a really good idea. God,
Speaker 18: I mean, you know who pays out? What kind of
Speaker 18: a game do you play that pays out eighty six cents?
Speaker 6: Buffalo? We were chasing the buffalo? No, all kinds of
Speaker 6: slot machine machine? Yeah, all kinds of games. Okay, yeah,
Speaker 6: it's just under it doesn't matter what they pay out.
Speaker 12: It's a it's a penny slot machine where it's ten
Speaker 12: dollars a roll, but you get eighty cents back.
Speaker 2: Ohez.
Speaker 6: Yeah, so the penny slot machines. This as funny as hell.
Speaker 6: The average penny slot machine is eight dollars a pull,
Speaker 6: so you it's eight bucks a pull. So when you
Speaker 6: get below you put one hundred in. You get below
Speaker 6: eight dollars, then you bet seven six, five, and then
Speaker 6: pretty soon you can't bet any less and you're down
Speaker 6: to eighty cents.
Speaker 18: Wait, but I thought a penny slot machine means you
Speaker 18: only need a penny to Oh.
Speaker 6: Hell, it's very I don't even penny slot machines. I,
Speaker 6: for the life of me, I have no idea why
Speaker 6: they're called penny slat machines. I've never played one.
Speaker 12: There eight dollars like you get the it's an eight
Speaker 12: hundred cent pull.
Speaker 17: Yeah, are your max benefit?
Speaker 1: Okay, I haven't been. I haven't been to Vegas in
Speaker 1: light ten years. Do they still have the video poker
Speaker 1: at the bar?
Speaker 6: It's our favorite, it's our favorite thing that really they
Speaker 6: still have those? Yeah?
Speaker 9: Oh and it's a quarter pole for the video.
Speaker 6: Oh hell no. I hit a five times when we
Speaker 6: were out there. Uh, not even two weeks ago, three
Speaker 6: weeks ago. So picture video poker. But instead of just
Speaker 6: one one five card, okay, you get five and the
Speaker 6: bottom one, whatever you keep, you get on the other four.
Speaker 2: Okay.
Speaker 6: Now the stuff you're going to trade in and get
Speaker 6: something else is different. On every hand, I got four
Speaker 6: aces and like a jack, so I kept the four aces,
Speaker 6: which keeps them on all five hands, and then on
Speaker 6: two of them, I had a two and a four
Speaker 6: that paid. I cashed out. It's seventeen or eighteen. Yeah,
Speaker 6: that was the best hand I've ever had in video
Speaker 6: pok But each hand, each hand I was playing was
Speaker 6: not a quarter. Each hand was probably ten bucks, five
Speaker 6: bucks somewhere?
Speaker 12: Right?
Speaker 11: Can you still just put a quarter in the machine?
Speaker 6: There's one?
Speaker 9: How long it's been since I've been.
Speaker 6: There's a casino downtown Vegas? Where where's there one? Where's
Speaker 6: the one? I like playing a.
Speaker 12: Poker El Cortes or El Cortes at blackjack, not poker?
Speaker 20: Right?
Speaker 7: Do you task from a ship when you play poker?
Speaker 16: Oh?
Speaker 6: If I told you my Vegas toss in a chip story?
Speaker 17: Yes, Henri, when you play poker, you got chips?
Speaker 6: Yes?
Speaker 1: Do they have single deck block jock anymore?
Speaker 18: Yes?
Speaker 6: They do well, double deck. There might be a single deck,
Speaker 6: but hold on. Someone asked about the quarters. The El
Speaker 6: Cortes has a few machines that you literally still put
Speaker 6: change in three oh three seven one three A two
Speaker 6: five five cliff. I promise I'll come to you after this.
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Speaker 13: dot com.
Speaker 6: You don't pay a cent until you're contenth.
Speaker 13: Time for an insurance check up free, no obligation. In comparison,
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Speaker 13: to seven to one. Help you'll think you're his only
Speaker 13: customer when you choose Frank durand the real estate man
Speaker 13: dot Com to list your home with Remax Alliance three
Speaker 13: all three nine two zero sixteen twenty two.
Speaker 6: All right three three seven one three A two five five.
Speaker 6: Just talk about tipping reminded me of something. I'm not
Speaker 6: proud of this moment, but it didn't happen. So this
Speaker 6: this dates me back thirty one years. It's the year
Speaker 6: as Suzanna and I got married. We were in Colorado.
Speaker 6: We lived in I think we actually lived in Littleton, Yeah,
Speaker 6: we did. I remember our jack came over to our
Speaker 6: Littleton apartment. Our priest came over and wanted to talk
Speaker 6: to us where he'd marry his stuff like them. So
Speaker 6: my bachelor party comes up right before the wedding. My
Speaker 6: cousins fly out, and my cousins say, oh, we got
Speaker 6: to bring you to a strip joint. So they look
Speaker 6: up and they find the Diamond Cabaret, and back then
Speaker 6: I don't even know if it's around anymore, but back
Speaker 6: then it was next to a fancy steakhouse. So you
Speaker 6: had like this fancy steakhouse and a strip bar, and
Speaker 6: I don't think i'd ever. I don't think i'd been
Speaker 6: to a strip bar prior to that. I don't think so.
Speaker 6: So I had a bunch of ones. Remember we're going
Speaker 6: way back and we're sitting around and the girl comes up,
Speaker 6: and I didn't really know how it works, but they
Speaker 6: basically do their dance. They got the poll, they're doing
Speaker 6: the thing, and then they come over and they basically
Speaker 6: pull their g string over and you put a dollar in.
Speaker 6: So I run out of dollars. Okay, I got a five,
Speaker 6: So I'm thinking, there's no way I'm going to give
Speaker 6: the girl a five. I've been giving dollars. I mean,
Speaker 6: that's insane. That's five times the amount I've been giving.
Speaker 6: But I figured it was a new girl that came up.
Speaker 6: They kind of rotate, so she comes over. I don't
Speaker 6: have anything to give her. So now I feel bad.
Speaker 6: I look in I only got a five. I'm not
Speaker 6: going to give her five because it's ridiculous. So I
Speaker 6: came up with an idea that I thought was great.
Speaker 6: I tore the five into three pieces, but I gave
Speaker 6: her all three pieces, so therefore she got actually more
Speaker 6: than the other women got. The dollar, right, I mean,
Speaker 6: it just makes sense right at the end, which I
Speaker 6: didn't realize she did. She takes them out and she
Speaker 6: kind of folded them and threw them down and saw
Speaker 6: the ones that were tore, and she called me out
Speaker 6: in front of the entire little stage area, like you
Speaker 6: cheap bastard? How dare you give me a part of money?
Speaker 6: And I'm trying to explain to her, but I gave
Speaker 6: you all three parts. You just got to tape them together.
Speaker 6: But live and letler Mark. I think you should have
Speaker 6: just and I want to know what my wife had
Speaker 6: to say there. Please if the gal.
Speaker 12: Is listening and remembers, and please call in seven with
Speaker 12: three top seven one three talk call them a big jerk.
Speaker 18: I'm just glad you didn't say that you try to
Speaker 18: get change out of her g string strap.
Speaker 8: I'm gonna come up next. Oh my goodness, I thought
Speaker 8: you were gonna exchange it somewhere. I was just waiting
Speaker 8: for where.
Speaker 6: Yeah, you know, how old are you? I just got
Speaker 6: to ask you. Okay, so you have or haven't been
Speaker 6: to the Strip bar. I know it's dad's country here
Speaker 6: and there, so is that a big thing now for kids?
Speaker 2: No?
Speaker 7: Not really I mean, no, it's expensive.
Speaker 17: Fans old or whatever they call it. I always get
Speaker 17: it wrong. Is it fans only your only fan?
Speaker 2: It is free? Why go to a strip club?
Speaker 6: I don't know? So much worse and it's got It
Speaker 6: costs so much money these days. I don't even know
Speaker 6: what a typical like. It was a dollar back in
Speaker 6: the day. What is it now? I'm sure you know
Speaker 6: it on trans so I'm sure you know how much
Speaker 6: to tip a stripper? How much?
Speaker 18: Oh you know? I haven't been to a strip joint
Speaker 18: in a long time?
Speaker 6: Okay, Scott, I'm sure you know, Scott. Dollars? Okay, Bo,
Speaker 6: come on, Bo.
Speaker 9: Last time and went.
Speaker 11: To a strip club it was my bachelor party thirty
Speaker 11: five years ago.
Speaker 9: Yeah, I think it was fifty that's like me.
Speaker 2: Oh, where was that was?
Speaker 6: At Kennedy? Half dollar in Canada? Get fifty cents? Get
Speaker 6: out of here. Three O three seven one three A
Speaker 6: two five five. I love before the holidays we get
Speaker 6: to talk about everything. But what's going on with this
Speaker 6: mail order issue?
Speaker 2: Cliff?
Speaker 6: Yes, hello, yes, Cliff, go ahead, sir, Hey, I just.
Speaker 23: Wanted to bounce this offiense if you had any thoughts. Sure,
Speaker 23: My wife and I recently, just before Thanksgiving, ordered to
Speaker 23: custom made the doormat off of.
Speaker 6: Some pop up website.
Speaker 23: I think it was on Facebook, Marketplace or something.
Speaker 6: What did it say? I'm curious? What's the part?
Speaker 23: Oh, it just had pictures of our dogs and our
Speaker 23: dogs names.
Speaker 6: Oh that's kind of cool. So you would upload the
Speaker 6: pictures they basically printed out on some kind of matt
Speaker 6: and ship it to you.
Speaker 23: Yeah, basically, at.
Speaker 6: Least that's how it's supposed to work. So what happened, Well, we.
Speaker 23: Got the matt, and I'm not complaining about that, But
Speaker 23: what has happened is, all of a sudden, now our
Speaker 23: address is being used for a fake company.
Speaker 6: Oh my god, Like what and why do you associate
Speaker 6: it with that? Hold on, I've got a lot of
Speaker 6: unpacking that whole.
Speaker 13: Tight go with a sure thing Denver's Best Roofer Excel
Speaker 13: Roofing dot com. You don't pay a cent until you're content.
Speaker 13: Time for an insurance check up, free no obligation comparison
Speaker 13: call Compass Insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three O three seven
Speaker 13: to seven to one help. You'll think you're his only
Speaker 13: customer when you choose Frank durand the real estate man
Speaker 13: dot Com to list your home with Remax Alliance three
Speaker 13: oh three nine two zero sixteen twenty two.
Speaker 6: All right, three oh three seven one three eight two
Speaker 6: five five three oh three Martino, feel free to chime
Speaker 6: in on the conversation. This time of year is interesting.
Speaker 6: It really is a lot of times this time of year.
Speaker 6: We do have a lot of guests. Usually I have
Speaker 6: to leave in this time of year. In fact, Susanne,
Speaker 6: see if he wants to come in tomorrow, we'll have
Speaker 6: a full house. But I'd love to see to leve
Speaker 6: in here. In fact, for years and years, I would
Speaker 6: always have to leave in this time of year. Three
Speaker 6: oh three seven one three eight two five five. Now
Speaker 6: we're going to see where this mail order issue goes.
Speaker 6: But Cliff, he ordered a matt like a front door matt,
Speaker 6: wipe your feet on a custom money paid for it.
Speaker 6: But now he's getting someone's using your house as their
Speaker 6: business address. Correct.
Speaker 23: Yeah, we've been getting mail from the I R. S
Speaker 23: and Stay of Colorado. They literally set up a business
Speaker 23: called chen Land Inc.
Speaker 6: Why do you think it has anything to do with
Speaker 6: this this mat? You order this doormat.
Speaker 21: Well.
Speaker 23: Two reasons is ordering something like that is typically we
Speaker 23: don't do that.
Speaker 21: Yeah, we buy things.
Speaker 23: We usually buy it off Amazon or some reportable website. Sure,
Speaker 23: it was just a pop up and we thought, hey,
Speaker 23: just as a lark, let's buy this. The other reason
Speaker 23: is the package came direct from China.
Speaker 6: Okay.
Speaker 23: I And then the name of the business is chen Land.
Speaker 23: So you know, I'm just kind of connecting the dot.
Speaker 6: If you go to just out of curiosity, if you
Speaker 6: go to Colorado's Secretary of State, which I'm doing right now,
Speaker 6: how do you spell hold on? I'm almost there. How
Speaker 6: do you actually spell that business? Spell it for me?
Speaker 23: E n la n chen Land?
Speaker 6: Two words are one word? I believe it's one word
Speaker 6: chen Land. Let me see something. Yeah, wow, there is one.
Speaker 6: And let me ask you this, This would be wacky.
Speaker 6: Let me look at here are you on Oakland?
Speaker 15: Indeed?
Speaker 6: Yes, look at that. Not only not only did they
Speaker 6: set it up, but they took the time to go
Speaker 6: to the Colorado Secretary of State and do it. That
Speaker 6: is so interesting. We have heard this, I mean, it
Speaker 6: really is a scam. We've heard this before, but I
Speaker 6: don't think I've dealt with this since COVID. During COVID,
Speaker 6: this was popping up all the time. The other thing
Speaker 6: that would pop up is these unemployment things. I mean,
Speaker 6: it was crazy. Any company I have owned, and that's
Speaker 6: a lot of companies pre COVID, I mean they were
Speaker 6: all people claiming unemployment on companies that I shut down
Speaker 6: ten years ago. I mean it was crazy, and they
Speaker 6: were all coming to my house. And then we also
Speaker 6: had a bunch coming like this. I don't know what
Speaker 6: you can do besides reach out to the Secretary of State.
Speaker 6: And I'm not a big Jenna Griswold fan.
Speaker 7: Let me chime in real quick, go ahead, is this
Speaker 7: business listed on Google? Or where are you finding this?
Speaker 6: Well, he's just getting mail in his mailbox, so anything
Speaker 6: directed to chen Lab you're getting right. I'm trying to
Speaker 6: think of an attorney I could ask about this. It's
Speaker 6: been so long, suits we tell you, Yeah, let's see
Speaker 6: if we can get Brad O'Brien on, because I forget,
Speaker 6: I honestly forget what the downside was, if there even
Speaker 6: was one, besides getting all the mail and what.
Speaker 18: Is this mail? Bills or letters from the irs?
Speaker 6: What kind of man irs? For sure, we'll ask him
Speaker 6: after this, everybody hold tight.
Speaker 13: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 13: dot com.
Speaker 6: You don't pay a cent until you're content.
Speaker 13: Time for an insurance check up free, no obligation comparison
Speaker 13: call Compass Insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three all three seven
Speaker 13: to seven to one help. You'll think you're his only
Speaker 13: customer when you choose Frank durand the real estate Man
Speaker 13: dot com to list your home with Remax Alliance three
Speaker 13: all three nine two zero sixteen twenty two.
Speaker 4: D news You needed that who you don't have to.
Speaker 19: Come?
Speaker 4: Run anxious as fast as you can. Shooter's gonna help
Speaker 4: coming man.
Speaker 5: This is the Troubleshooter Show Now, Tom Martinez.
Speaker 6: Welcome, Welcome to the only show off.
Speaker 2: It's Ken.
Speaker 6: We're here to solve problems, answer questions. Uh, you know what.
Speaker 6: It's right before the holidays too. We're here to have
Speaker 6: a good time. Hopefully everybody's gonna have nice holidays coming
Speaker 6: up of Merry Christmas, all that good stuff. But if
Speaker 6: you do have a problem, you can reach us three
Speaker 6: L three seven one three eight two five five. We
Speaker 6: had a pretty interesting call. We're going to dive back
Speaker 6: into and we're going to get to the bottom of it.
Speaker 6: But someone set up a corporation, or at least in LLC.
Speaker 6: I didn't look at the exact thing at Cliff's house,
Speaker 6: and it's on the Secretary of State. I looked it up.
Speaker 6: Sure enough, it's there, and it's a pretty interesting call.
Speaker 6: It's definitely no matter what, it's definitely identity theft for sure.
Speaker 6: But I also want to talk to our guest. You know,
Speaker 6: Henry's been chiming in all day, Henry Brett's excel roofing.
Speaker 6: I mean, these guys, they're the best roof around. I mean,
Speaker 6: I can't say much more than that. The family has
Speaker 6: done so well for Suzanne and I. I mean, any
Speaker 6: issue we've ever had, and the only issues we ever
Speaker 6: had with the roof that we had put on is
Speaker 6: we wanted more snowguards and they came out one year
Speaker 6: and put on heat tape and stuff like that. But
Speaker 6: they actually sold us a roof that's heilproof. All my
Speaker 6: neighbors had claims in the last year or two, we
Speaker 6: had none. Everything bounced off at Henry, I mean literally
Speaker 6: bounced off of it. And what that allowed me to
Speaker 6: do is, of course I saved some money on my
Speaker 6: premiums for insurance, but I was also able to raise
Speaker 6: my deductible because I don't worry about it. You guys
Speaker 6: did that roof on my barn, and you did that
Speaker 6: roof on our house, so and the hail bounces off.
Speaker 6: Literally both my neighbors had to have roofs done where
Speaker 6: I had no damage whatsoever. It's pretty incredible. But what
Speaker 6: these guys are doing right now is your gutter cleaning.
Speaker 8: Yeah, so thank you, Tom Mark. I really appreciate all
Speaker 8: that we have been in business for thirty years.
Speaker 6: That's incredible. And actually the roof the business that might
Speaker 6: be a record.
Speaker 7: Yeah for sure.
Speaker 8: And when customers are looking for a contractor, they really
Speaker 8: need someone who's going to stick around and stand behind
Speaker 8: their work, because anyone will just come and install a
Speaker 8: roof for you, but who's going to come back when
Speaker 8: it leaks or if you haven't any issues down the road.
Speaker 8: That's really what you need in a contractor. And just
Speaker 8: touching on that gutter cleaning that you mentioned.
Speaker 6: So hold on in there. I want to touch base
Speaker 6: on something there what he's saying, and a lot of
Speaker 6: people don't realize this. They think these companies are in here.
Speaker 6: There's companies out of Texas, Florida, Oklahoma. They literally go
Speaker 6: where the storms are. They're called storm chasers, and that
Speaker 6: is their entire business model. So they'll come through four
Speaker 6: or five days after the storm and literally knock on
Speaker 6: your door and say, hey, we're doing your neighbor's roof
Speaker 6: or whatever whatever song and dance they have to do
Speaker 6: in order to basically get you to sign a contract.
Speaker 6: They might say, well, wave your deductible. They might say this,
Speaker 6: they might say that, but their entire, the entire scope
Speaker 6: of business they do is to follow the storms. So
Speaker 6: let's say they actually do do a roof, and you know,
Speaker 6: it's not a bad job. It's just a normal job,
Speaker 6: and the roof's done, and maybe you saved your deductible.
Speaker 6: When you do have a problem, the problem is they're
Speaker 6: nowhere in the state there wherever the hell the next
Speaker 6: storm is. They could be in Florida. You're not going
Speaker 6: to see them for any warranty issues on the labor.
Speaker 6: You're not going to see them at all, most likely
Speaker 6: until there's another storm at your house. And we call
Speaker 6: them door knockers. Or stormchasers, and that's literally what they do.
Speaker 6: And I would say most of the large, large nationwide
Speaker 6: roofing companies, that is literally their business model. They follow
Speaker 6: the storm, that's it. They don't live here like you
Speaker 6: and your family live here. They're not here to come
Speaker 6: over and help someone if there is an issue a
Speaker 6: couple months later or even three years later. They're not
Speaker 6: here for any of that because they're not even in
Speaker 6: the state. That's why it's important to you. Somebody. It's
Speaker 6: like hiring a guy to remodel your bathroom that lives
Speaker 6: in Florida. It makes no sense. What's he going to
Speaker 6: fly out here do it. Two weeks later one of
Speaker 6: the sinks is dripping. You think he's going to fly
Speaker 6: out and fix it. It's not going to happen. But
Speaker 6: I just wanted people to really understand how most roofing
Speaker 6: company's work.
Speaker 8: Absolutely and then as far as our warranty goes, there's
Speaker 8: a lot of companies out there, they'll get super nitty gritty,
Speaker 8: tried to deny warranty claims, all that kind of stuff.
Speaker 8: We really stand behind our work. We want to make
Speaker 8: sure that our customers are happy and everyone's treated fairly.
Speaker 6: And one of the reasons you guys can do that
Speaker 6: is because your relationships with the vendors, and I mean
Speaker 6: the relationships where you buy shingles. I mean, my god,
Speaker 6: you probably buy more shingles than any other company in Colorado.
Speaker 6: So if there's an issue, these guys are like, hey,
Speaker 6: you know, we just spent a couple million dollars with
Speaker 6: you this year. You need to make this right for
Speaker 6: our customer. If it's a material issue, you know, if
Speaker 6: it's one of your laborers, you make it right. Period.
Speaker 6: But yeah, absolutely, where a lot of people don't have that,
Speaker 6: you hire you know, you hire Joe Blow And even
Speaker 6: if he does live here in Colorado, he's got no
Speaker 6: pull with these companies. He might order one thousand bucks
Speaker 6: worth of stuff a year. You guys are spending millions.
Speaker 6: Keep going, I keep cutting you off with some of this.
Speaker 8: It's all good stuff. So I'm I'm thankful for all
Speaker 8: the kind of words. And while you're right, we do
Speaker 8: do a higher volume. The reason that we're doing that
Speaker 8: is because we take care of each and every customer
Speaker 8: at such a high level.
Speaker 6: Oh you repeat, businesses remarkable.
Speaker 8: And the way we have everything structured in our company
Speaker 8: is to make sure that every customer receives that quality,
Speaker 8: and that's really where we focus. And so coming into
Speaker 8: the winter here a lot of leaves have been falling.
Speaker 8: We are offering a special just for Martino listeners, and
Speaker 8: if you call up, you have to make sure you
Speaker 8: let us know that this is the Tom Martino Special.
Speaker 8: It's a one hundred and ninety nine dollars total leaning.
Speaker 8: So the first story is one hundred and ninety nine
Speaker 8: dollars and then the second story is so two hundred
Speaker 8: and ninety nine.
Speaker 6: So I tell people this all the time when I'm
Speaker 6: doing your commercials, I use you guys for gutter cleaning.
Speaker 6: I bought a brand new I don't even remember what
Speaker 6: it's called, gutter helmet, whatever it is when we first
Speaker 6: moved in because we have pine needles everywhere. I got
Speaker 6: one hundred foot trees around our house and the pine
Speaker 6: needles were getting everywhere. It was horrible. So I spent
Speaker 6: probably four or five grand with this company out of
Speaker 6: the Springs to come and install these on my gutters.
Speaker 6: Worst thing I ever did. We'd get a big rain
Speaker 6: or a hailstorm, it would go right over the gutters
Speaker 6: and we would have these puddles everywhere. It simply didn't
Speaker 6: do what it was supposed to do. And then somehow
Speaker 6: the pine needles still got into the damn gutters, so
Speaker 6: it didn't solve that. Then when you guys did our
Speaker 6: roof at that particular house, you guys said, let's get
Speaker 6: three inch gutters. I got gutters now you can roll
Speaker 6: a tennis ball down. And those have been the best
Speaker 6: gutters I ever have. But I have you guys out
Speaker 6: twice a year to clean them. In fact, you guys
Speaker 6: were just out a couple months ago to clean them.
Speaker 6: And it's way better, way better than any kind of
Speaker 6: gutter helmet or any kind of screen or anything you
Speaker 6: put on there, because it's done perfectly twice a year.
Speaker 6: And I'm a math guy. Think of the math five
Speaker 6: thousand dollars for that. Someone goes out spends five or
Speaker 6: ten for a gutter helmet kind of thing. They can
Speaker 6: have their gutters cleaned two or three times year if needed,
Speaker 6: for the rest of their life and never spend that much.
Speaker 6: And you guys come out, not only do you clean
Speaker 6: the gutters out, every downspout, every single one. You guys
Speaker 6: get up there make sure they're functioning. I see. I
Speaker 6: see your guys put the hose in there and make
Speaker 6: sure they flow all the way to wherever they're supposed
Speaker 6: to be flowing. If there's anything a little better or anything,
Speaker 6: you guys make that right. I mean, it's just everything.
Speaker 6: There's no reason I would ever have a gutter helmet
Speaker 6: or a leaf guard or any of that stuff when
Speaker 6: you can have the gutters cleaned for one hundred and
Speaker 6: ninety nine bucks for you guys.
Speaker 8: Yep, just make sure you mentioned the Martino Special and
Speaker 8: we will come out there and get you taken care of.
Speaker 6: Three h three seven six ' one sixty four hundred.
Speaker 6: Now you know this is such an easy answer. Why
Speaker 6: would they do that? It cost you guys talk about
Speaker 6: a lost leader. When you guys do my house, I
Speaker 6: want to say, there's four guys up there, and it
Speaker 6: probably takes every bit of I don't know, three four hours.
Speaker 6: I mean, we've got a big roof, but it takes
Speaker 6: a long time. And the reason they do it for
Speaker 6: that price is they want your business. When there is
Speaker 6: a halstorm. These guys can deal with your insurance company.
Speaker 6: They just do everything right. And one of the best
Speaker 6: things about Excel Roofing and what your dad set up
Speaker 6: years ago. Is that motto You don't pay a cent
Speaker 6: until you're content. You don't pay anything when the job's done.
Speaker 6: Even if you're a cash payer, you don't pay anything
Speaker 6: till that job's done. And you can't get a better
Speaker 6: deal than that. As a homeowner, you're guaranteed, you're guaranteed
Speaker 6: to be happy with the job when the job's done.
Speaker 6: You pay simple as that. You don't pay a little upfront.
Speaker 6: And if a roofer comes knocking at your door, please
Speaker 6: never never sign a contract. Never pay upfront. And if
Speaker 6: they did sign a contract with you guys, you never
Speaker 6: get paid upfront before you guys start. If they want
Speaker 6: it out in a week, I guarantee you'd let them out.
Speaker 6: Oh I changed my mind. You guys don't care. I mean,
Speaker 6: if you went out there and started the roof that's
Speaker 6: another thing. But really, you guys set up a company,
Speaker 6: a roofing company that is unlike most roofing companies I
Speaker 6: have ever dealt with in my fifty two years. And
Speaker 6: you're absolutely right, Henry. You guys want that customer. You're
Speaker 6: going to go beyond this specials unbelievable, but you want
Speaker 6: that future business and I would guess a huge majority
Speaker 6: of your business is repeat customers.
Speaker 8: Absolutely, that's a massive referral base for us too, just
Speaker 8: because we try to offer the highest quality service possible
Speaker 8: and then interurn it turns into more business for us
Speaker 8: down the road.
Speaker 6: And then of course free inspections. You know, if it's
Speaker 6: been less than what is typical insurance two years, how
Speaker 6: long do you have file acclaim on? Hell, maybe one year,
Speaker 6: I totally.
Speaker 8: Forget it varies depending on the insurance company. Rule of
Speaker 8: thumb is about a year or so.
Speaker 6: So one year. If you got hit last season and
Speaker 6: you saw anybody in your neighborhood, I mean anybody around
Speaker 6: your neighborhood getting a new roof and it's coming up
Speaker 6: on that year from that hailstorm, give these guys a call.
Speaker 6: They'll come out and inspect it. Don't call your insurance
Speaker 6: company because Excel will be the first to say you
Speaker 6: don't have any damage, and you don't want that on
Speaker 6: your clue report with the insurance company. But what they
Speaker 6: will absolutely positively do is come out and give you
Speaker 6: an honest assessment if you did get hail damage, and
Speaker 6: if so, they'll step in and deal with your insurance company.
Speaker 6: And get you a new roof before that time expires.
Speaker 6: Because if there's another hailstorm next year and there's more
Speaker 6: damage and they come out and find the old damage
Speaker 6: from a hailstorm over a year ago, that can cause
Speaker 6: some problems. Cant it.
Speaker 8: Yeah, absolutely, And the main point of our honest inspections
Speaker 8: is just we're not like these other companies that just
Speaker 8: try to need to file you need to file a claim,
Speaker 8: you need to file a claim.
Speaker 7: We're not like that.
Speaker 8: We will only encourage the customer to file an insurance
Speaker 8: claim if we find damage and we believe that it
Speaker 8: will get replaced.
Speaker 6: Oh my goodness. Yeah, all right, folks, So really, Excel
Speaker 6: roof in three oh three seven six one sixty four hundred, Cliff,
Speaker 6: We've got some answers for you. I'm sorry I got
Speaker 6: off on that, but you know, Henry Bretz has been
Speaker 6: here all show and honestly, people know we have guests
Speaker 6: and we focus on our referraless guests when they're in.
Speaker 6: You know why, because they're great people, They have better
Speaker 6: value than anybody else, and they're just honest and we
Speaker 6: like talking about them.
Speaker 13: Go with a sure thing, Denver's Best roofer Excel roofing
Speaker 13: dot com. You don't pay a cent until you're content.
Speaker 13: Time for an insurance check up free, no obligation. In comparison,
Speaker 13: call Compass Insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three oh three seven
Speaker 13: seven to one help. You'll think you're his only customer
Speaker 13: when you choose Frank durand the real estate Man dot
Speaker 13: com to list your home with Remax Alliance three oh
Speaker 13: three nine two zero sixteen twenty two.
Speaker 6: All right, three O three seven one three eight two
Speaker 6: five five. By the way, help at troubleshooter dot com
Speaker 6: three oh three Martino. That number works all the time.
Speaker 6: But whether we're on vacation, whether we're before or after
Speaker 6: the show, you can call that number. You can leave
Speaker 6: a message. We might answer, we might not, but you
Speaker 6: can definitely leave a message. I promise you we'll get
Speaker 6: back to you. Same with help at troubleshooter dot com.
Speaker 6: And it doesn't matter what the problem is. Cliff called
Speaker 6: in with an interesting one. All of a sudden, somebody,
Speaker 6: it appears to be somebody from China actually set up
Speaker 6: a LLC in Colorado at his home address, and you're
Speaker 6: receiving all kinds of mail for chen Lan, Inc. And
Speaker 6: it looks like basically what's happening here is they're just
Speaker 6: trying to get a presence here. And once they get
Speaker 6: that presence here and that they can probably get a
Speaker 6: credit card in your name, they can do all kinds
Speaker 6: of things because they look legit. They look like they
Speaker 6: actually are a Colorado corporation. But what I found is
Speaker 6: you can go to the Secretary of State and there's
Speaker 6: a phone number on there and you simply report them
Speaker 6: and they're going to remove it all together. But you
Speaker 6: better be on the lookout for other issues, you know
Speaker 6: what I'm saying.
Speaker 19: Yeah, I do.
Speaker 21: We've reported this to CBI and the State of Colorado
Speaker 21: in RS.
Speaker 6: Yeah, but you need to go literally to the Colorado
Speaker 6: Secretary of State's website and call that number on there
Speaker 6: and tell them what's going on, and they can actually
Speaker 6: remove it so it's not showing up. Because what happens
Speaker 6: is when people search for that business, let's say they're
Speaker 6: applying for a credit card or at lease or anything,
Speaker 6: whatever the hell nefarious thing they're up to. When they
Speaker 6: search it, people go right to Colorado Gov, just like
Speaker 6: I did, and you look legit because all the PaperWorks
Speaker 6: filed and someone paid the file it. But if you
Speaker 6: call them up, they'll get rid of it. So when
Speaker 6: people go to check them out, it's simply not there.
Speaker 21: Y'all have to check with my wife and see what
Speaker 21: she's done. At this point, I know we have reported
Speaker 21: it in the Secretary of State's office.
Speaker 6: Okay, good.
Speaker 21: Primarily my primarily was just wondering, you know, are there
Speaker 21: any other steps to take? What's next? We both have
Speaker 21: our credit frozen and have had for several months with
Speaker 21: all three reporting agencies.
Speaker 6: Well, whatever credit cards you used for that, Matt, I
Speaker 6: assume you quit using or replaced.
Speaker 21: Yeah, we're gonna cancel it today.
Speaker 6: Yeah. Well you don't have to cancel it, just tell
Speaker 6: them it was lost or stolen and sent a new one,
Speaker 6: just to you know, just to be careful or to
Speaker 6: be safe and locking the credit's a good idea, but
Speaker 6: I'm not sure how they would have got your social
Speaker 6: I don't think they're intercepting your mail. I think they're
Speaker 6: using this to establish basically a business residency in the
Speaker 6: state of Colorado, and then they can sell other stuff,
Speaker 6: whether they're the mats or whatever, and they just simply
Speaker 6: look more legit. I mean, there could be a lot
Speaker 6: more behind the scam, but I mean I can't find like,
Speaker 6: I can't find much on it. I know it happened
Speaker 6: a lot during COVID, but I have not seen this
Speaker 6: in a while. But this was rampant for quite some time, honestly.
Speaker 21: Right, Yeah, I just wanted to run it by you
Speaker 21: guys the stage words of Wisdom.
Speaker 6: Well, if they already called the Secretary of State, they
Speaker 6: haven't done anything. In fact, Dmitri, would you mind getting
Speaker 6: on it. He's saying his wife might have called the
Speaker 6: Secretary of State, but it's still on there. As long
Speaker 6: as it's on there, it looks legit.
Speaker 18: Yeah. I just left the message for Jack Todd. He
Speaker 18: is the press relations guy at the Secretary of State's office. Excellent,
Speaker 18: and I give him my phone number. I wanted to
Speaker 18: talk to him about what is his inside, what is
Speaker 18: the actual scam, because I'm sure he's heard this before.
Speaker 6: And check this out. Yeah, I'd love that, or what
Speaker 6: are the different scams? Yeah, but Reeds, you still have
Speaker 6: the information on the company in front of you. It's
Speaker 6: kind of funny. So the guy that filed it, his
Speaker 6: name is Lan Chen, which of course is you know,
Speaker 6: chen Land is the name of the corporation and I
Speaker 6: can't pronounce this. Can anybody pronounce where he lives? Ying
Speaker 6: Yang Village, Bashushu town, he could pronounce it? Go ahead,
Speaker 6: wd D hey, hang on trying.
Speaker 18: Oh you know, I already closed that page.
Speaker 6: Shoot, but it's crazy. And then it's from uh, you know,
Speaker 6: I don't know it's from China. That's the best I
Speaker 6: can tell you.
Speaker 2: You're from far far away.
Speaker 18: If I were the scamra, I think the next thing
Speaker 18: I do is I would file a change of address
Speaker 18: form with a post office for Cliff's address, and that
Speaker 18: will keep Cliff from figuring out the rest of the
Speaker 18: scam for quite a while.
Speaker 6: Actually, you just said something you should absolutely. Did you
Speaker 6: go to the post office? Cliff?
Speaker 21: Yeah?
Speaker 6: Yeah, Well you tell the post office we are not
Speaker 6: we are not.
Speaker 2: What is it?
Speaker 6: Ching Chang? What the hell's the name of it? I
Speaker 6: already forget. And also that's not us. Any mail that
Speaker 6: comes in that says that return to center, it's not us.
Speaker 18: I think that male will have valuable clues on Ching
Speaker 18: Chang's current location and his intent. What I was worried
Speaker 18: about is that mister Chang is going to file a
Speaker 18: change of address form on behalf of Cliff.
Speaker 6: What if you got from them, besides you said I
Speaker 6: R S stuff, was that like an EI N number
Speaker 6: coming in? What was the I R S stuff?
Speaker 21: The I R S was from the e STPs, the
Speaker 21: Federal Collection service for the I R S. And oh man,
Speaker 21: hin number I N PIN number?
Speaker 18: Yeah, wow, that's fair ID number.
Speaker 6: Yeah, yep, it's definitely nefarious. But once again, I'm not
Speaker 6: sure that there. I think they're simply using you for
Speaker 6: a residence. I say, I think that's it. I mean,
Speaker 6: I don't think they're literally going to be stealing from
Speaker 6: you individually. But man, I wouldn't put it past anybody,
Speaker 6: but I think they're literally making it look legit to
Speaker 6: the I R S and everybody that they're a Colorado corporation.
Speaker 6: I mean, it's it's crazy. So just to recap basically
Speaker 6: make sure the Post Office, Colorado Secretary of State and
Speaker 6: freeze your credit. I mean, that's the best I can
Speaker 6: offer with this deal. And then Dimitri, when you get
Speaker 6: a callback, we're going to follow up on what they
Speaker 6: found out.
Speaker 18: Oh, I can't wait. I think it's going to be fascinating.
Speaker 6: Hey, Deputy Scott, I got to take this break, but
Speaker 6: we got an update. Do you want to recap or
Speaker 6: do you want me to do it? I'm the guy
Speaker 6: with the Mercedes.
Speaker 18: You can do the recap.
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Speaker 6: All right, three oh three seven one three eight two
Speaker 6: five five. It looks like, Wow, the power of Trump
Speaker 6: and Doge. It looks like there is a new bill
Speaker 6: they came up with. Of course, these people in Congress
Speaker 6: aren't telling us about it, but it is breaking news
Speaker 6: on CNNN Fox, the Government Fund Agreement, if you don't know. Basically,
Speaker 6: they had a bill all set up that was apparently
Speaker 6: going to pass by partisan as they say, and then
Speaker 6: at the last minute, Elon and Trump basically blew it up.
Speaker 6: And I was looking through the original It's kind of funny.
Speaker 6: Remember we're talking about Congress people now, so they'd get
Speaker 6: a pay raise that's remarkable, an absolute pay raise. And
Speaker 6: I didn't know this. Their salary hasn't increased since two
Speaker 6: thousand and nine. But Congress created a program in twenty
Speaker 6: twenty two. So a couple of years ago, you realize
Speaker 6: they can expense while they're in DC. They can basically
Speaker 6: expense all their food and lodging. That's amazing. So when
Speaker 6: they fly into DC, they don't pay for food, they
Speaker 6: don't pay for lodging. That all happened in twenty twenty two.
Speaker 6: They make one hundred and seventy four thousand a year,
Speaker 6: and they wanted a pay raise, where people in the
Speaker 6: United States, you know, we're paying more for eggs than
Speaker 6: we ever have in my lifetime. So I think that's crazy.
Speaker 6: And the other thing Congress add in that bill, which
Speaker 6: I think is absolutely the worst thing, exempting members of
Speaker 6: Congress from Obamacare. You know, that drives me insane. I
Speaker 6: have to go under Obamacare, or at least when he
Speaker 6: was there, I did, or I'd actually get hit with
Speaker 6: basically a penalty. I think Trump the first time got
Speaker 6: rid of the penalty. But think about that. In Colorado especially,
Speaker 6: the plan has to be on the exchange meaning Obamacare plan,
Speaker 6: meaning a plan where I have to pay for an abortion,
Speaker 6: even if I'm a man, I have to pay for
Speaker 6: that coverage because they try to spread it out. But Congress,
Speaker 6: these moronic people we vote for that are up there,
Speaker 6: they exempt themselves from it. You know why, because they
Speaker 6: can get a hell of a lot better coverage, a
Speaker 6: hell of a lot better coverage. They exempt themselves from Obamacare,
Speaker 6: and they have forever, and I guess the renewal to
Speaker 6: do that is up. And then once again they would
Speaker 6: not have to participate in the Affordable Care Act. It's crazy.
Speaker 6: They would actually get the same, and they do get
Speaker 6: the same if they want, and of course every single
Speaker 6: one of them wants is what our presidents and other
Speaker 6: people get. They get to go to the nice healthcare,
Speaker 6: the kind of healthcare where you don't spend six thousand
Speaker 6: out of pocket before anything's paid for, the kind of
Speaker 6: healthcare where generally your employer, the government pays for every
Speaker 6: bit of it. You know, they get that where we
Speaker 6: get suckered into the worst stuff around. I mean, pretty
Speaker 6: soon we're going to be Canada if it wasn't for
Speaker 6: Trump coming in. But I digress on that stuff. It
Speaker 6: looks like they reached a bill that shows you the
Speaker 6: power of what's going on. I mean, anybody have any
Speaker 6: ideas you think those two things are going to be
Speaker 6: in the bill? Anybody? I don't know if they will
Speaker 6: be or not. Did you talk about that stuff this morning? Dragon?
Speaker 6: Did you talk about the government stop this morning with Brown?
Speaker 2: Not really? No, no, no.
Speaker 6: Did he think it was going to shut down? Or
Speaker 6: you guys just didn't touch on it.
Speaker 19: We didn't touch on it. We talked a little bit
Speaker 19: more about the medical stuff, Like you were just saying that, hey,
Speaker 19: they don't have to be on Obamacare and all that crow.
Speaker 6: It's so crazy how they just wave themselves from it.
Speaker 6: I just find it so unfair. I mean, I really do, Dmitri.
Speaker 6: You look like you were saying some.
Speaker 18: Oh, you know, we're talking about these benefits that they
Speaker 18: confirm themselves that aren't available to any of us. What
Speaker 18: about their exemption from insider trading laws?
Speaker 6: I think a little of that change. But you're right,
Speaker 6: Pelosi and her husband and all these people and Republicans
Speaker 6: excuse me too, they all lived high on the hog.
Speaker 18: Look at the percentage of these people that leave office
Speaker 18: as multi millionaires.
Speaker 6: Oh, they don't leave any poorer.
Speaker 18: Yeah, they don't.
Speaker 6: You can't if they leave, most of them just don't
Speaker 6: leave like Biden.
Speaker 18: Now, if they don't, if they continue to exempt themselves
Speaker 18: from insider trading laws, I want them to post their
Speaker 18: trades in real time so I can duplicate them in
Speaker 18: my own account. Yeah.
Speaker 8: I think that's becoming a big business right now. Is
Speaker 8: just following politician trades.
Speaker 6: It is a big business. Okay, Deputy Scott, Deputy Dollar.
Speaker 6: Let's go to this Mercedes thing. You talked to Mercedes
Speaker 6: of Denver. First of all, do they think that the
Speaker 6: other shop broke it?
Speaker 18: No, they don't.
Speaker 6: They don't.
Speaker 2: They do not.
Speaker 6: Now, that guy swore up and down to us the caller.
Speaker 6: I asked him that what did they say? And he
Speaker 6: said they said that the other shop did it.
Speaker 18: No.
Speaker 24: I talked to Destiny, the service advisor over there. They
Speaker 24: replaced this key lock and censor.
Speaker 6: Module and it's fine.
Speaker 24: And it's fine.
Speaker 6: So whatever broke wasn't due to a ton of stress.
Speaker 24: No, Destiny said, it's a it's a common problem.
Speaker 6: On that and it just happened to crap out it
Speaker 6: to other shock yep.
Speaker 24: And then they ordered Rick extra key. There was some
Speaker 24: programming charge.
Speaker 6: He should have kept it, I'll tell you, honest to God,
Speaker 6: he should have kept it. It to first shop. They
Speaker 6: were going to do that for sixteen hundred because they
Speaker 6: felt bad. He ended up spending thirty two hundred exactly
Speaker 6: because he thought they created the problem.
Speaker 18: Yep.
Speaker 6: What did he say? After you talk to him?
Speaker 24: Rick still thinks that that the original shop Phioh has
Speaker 24: videotape of the repair and he's he said, I don't
Speaker 24: even know man, And I told him, I said, I.
Speaker 6: Owned five shops. I owned five good years around town
Speaker 6: for a long period of time. We had some cameras around,
Speaker 6: but I would never have a camera that I can
Speaker 6: think of, that would catch someone in the vehicle, like
Speaker 6: yanking on the wheel or whatever he's describing. It's not
Speaker 6: I don't think he's It's not like a camera you
Speaker 6: can go back and zoom in on. I mean we're
Speaker 6: talking to camera that's outside the building over the parking lot.
Speaker 6: I mean, what's he expect to see off this. Plus
Speaker 6: the guy told him, we don't have it.
Speaker 24: Yeah, And I told Rick said, you asked him four
Speaker 24: different times during the call, he said he did have
Speaker 24: it and he doesn't have it.
Speaker 6: I thought the guy was honest. He came on air
Speaker 6: with this yesterday. I mean, I didn't think there was
Speaker 6: any issue. But even when you went back to the
Speaker 6: caller and said blah blah blah, even the people fixing
Speaker 6: it say it wasn't anybody's fault exactly, he still isn't biting.
Speaker 2: Nope.
Speaker 6: God, how many times do we have calls like that? Guys,
Speaker 6: d meet your you're the newest in the room. How
Speaker 6: many times have you dealt and found out that it's
Speaker 6: a caller it's just absolutely upside down wrong, or or
Speaker 6: they're fabricating something.
Speaker 18: I'd say it's about a third of my cases.
Speaker 6: It's crazy.
Speaker 18: It's more it's less fabrication than what they actually leave out.
Speaker 18: That's that's what I get.
Speaker 6: They just decide to leave something important out of the conversation.
Speaker 18: Like the woman who was allegedly breeding the illegal dogs.
Speaker 18: The case that bulwork.
Speaker 6: That really got my my god, what was that? Give
Speaker 6: me some breeding dogs? What happened? What was that, beau?
Speaker 9: She called into the show. She stated that her car
Speaker 9: was stolen and.
Speaker 11: The Adams County Sheriff recovered the car and there were
Speaker 11: six puppies.
Speaker 6: But when they stole it was her puppies.
Speaker 9: What's that?
Speaker 6: When they stole the vehicle were dogs in it.
Speaker 9: Dogs were in the back of the car.
Speaker 6: And then when they recovered it, there's more dogs.
Speaker 9: No, it's just the original six dogs.
Speaker 2: The car was never stolen.
Speaker 19: It was just there and somebody called and said, hey,
Speaker 19: this car has been parked here for a while.
Speaker 9: So well, that's what she led me to believe.
Speaker 11: So I did call the the sheriff, and the sheriff
Speaker 11: talked to me under to be anonymous about it. He
Speaker 11: didn't want to give his name. Sure, she filed the
Speaker 11: false report. It was never stolen. The car was parked
Speaker 11: for at least two weeks.
Speaker 6: Why did she filed why? Why do you think she filed.
Speaker 11: The car because she wanted us to call the Riverdale
Speaker 11: Animal Control and the sheriff to plead with him to
Speaker 11: try to give her those dogs back.
Speaker 6: Oh okay, so basically these dogs were living in.
Speaker 9: The car for at least two weeks.
Speaker 6: Oh my god. Well, she shouldn't have these dogs. She
Speaker 6: shouldn't have any dogs. No dog, She's crazy.
Speaker 18: During the original call, she also claimed that she has
Speaker 18: no idea how her dog got pregnant. She also claimed
Speaker 18: that the stolen car was involved in the high speed
Speaker 18: police chase and it crashed at the end of the chase.
Speaker 6: And none of that's true. Lying and time, Dragon just
Speaker 6: said she didn't even own the car.
Speaker 18: She admitted to that what day before yesterday, it's not
Speaker 18: even her car that I found out.
Speaker 9: The chef left me another message yesterday about it. I
Speaker 9: guess her brother owns the car.
Speaker 6: You know, years ago, years ago, around this time of year,
Speaker 6: Martino went to help this lady out on the news.
Speaker 6: It was either Channel four.
Speaker 19: I just say it was her brother that owned the car.
Speaker 19: Yesterday she said it was a friend of a friend.
Speaker 9: Sheriff let me.
Speaker 6: I didn't bring it up, but she changed it again, Dragon,
Speaker 6: her brother owned the car. Tom helped this lady out
Speaker 6: live on TV Channel four maybe seven, I don't remember.
Speaker 6: It might even been Fox thirty one. But she had
Speaker 6: a pillow under she claimed to be pregnant and had
Speaker 6: no place to go, so he buys her a hotel
Speaker 6: room for a week. Remember this is live on the air.
Speaker 6: It's around Christmas time. You know they're doing this kind
Speaker 6: of story. So what happens is the next day she
Speaker 6: gets a call from the manager of the hotel and
Speaker 6: wait till you hear the end of it.
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