Speaker 1: I'm ct When I'm not busy being Arrow the podcaster.
I live in the real world. I mean, everybody hals
to have a job, right mine just happens to be CS,
you know, customer service solutions relationships, while keeping my team
motivated to keep a constant connection with each and every
person who has chosen to stop into our location. Episode
number one eighty seven. You are not getting that wine.
The studio has crashed and it's too real to be real.
This is CTCs.
Speaker 2: Transition Walk day number one out of four. Not in
my normal forest in South Charlotte had a movie premiere,
I mean a huge movie premiere, so much show we
all had to sign papers and can't talk about it,
so we got to change that subject right now. But
I did make my way over here to the Greenway
where I can at least get my transition walk in,
because you know what's the difference between podcasting and going
to a movie premiere. You're still going through mental transitions
and you've got to basically refocus. You've got to put
your strength back into why it is that you're doing.
Because I'm into a world that needs solutions, and to
get those I've got to be someone who pays attention.
Speaker 3: Wow, that sounded like a dad, didn't it. Who I'll
see and CS.
Speaker 2: We've talked about this numerous times when it comes to
the teams that are out here on the floor, and
that when you work for a grocery store, what are
the real chances you're going to be working with somebody
that you know, you're used to working with or like
working with. And today's one of those days where it's like, wow,
the vibrations are off. So you've gotta put a lot
of focus in what's going on in the way of,
you know, watching your own footsteps and what you say
having the power to help make it right. An older
gentleman I've seen him for a few years and comes
up and he says, man, dude, come on, they charge
me too, ninety nine a pound for the asparagus. There's
a sign that clearly states it's one ninety nine a
pound back there.
Speaker 3: This guy, you know, it really.
Speaker 2: Starts to get underneath my skin when this happens all
the time here in this store. And I look at
it and I just go, hey, you know what, you
know what the greatest thing is about what's happening right now?
And he goes, well, you're gonna give it to me
for one ninety nine pounds. No, I'm just gonna give
it to you because that's that's called a scanning. There,
I'm gonna make your day, dude, and his whole entire
attitude changed that quickly.
Speaker 3: Just got word.
Speaker 2: We've got a broken window on one of our refrigerators here.
It's in the butter section. Oh Jesus Christ, it's really shattered.
Speaker 3: Whoa what happened? Well? Who hit it? Oh? You hit
it with Oh god.
Speaker 2: Joel, I'm here now. Looks pretty cool though, Yeah, how
does he want to take you?
Speaker 4: But us so do some cardboil?
Speaker 3: It's okay, I see what you're doing.
Speaker 2: Okay, but once it's not day Shawn that did it.
Speaker 4: Shows up when I don't follow him, but when I
call him, I can't.
Speaker 3: Okay, we did.
Speaker 2: A run an all number nine over there. It was
I feel it was a woman who did it. She
was olting on being round card and then she shattered it.
You were crazy, yeah, Oh yeah, that's the one. Yeah.
This is one of the things that I do not
agree with when it comes to the store, and it's
not even my store, but I don't agree with this.
On every single lane, there's candy, like right now, Mike
and Ice, cotton candy flavored group beer.
Speaker 3: We've got bi Quay.
Speaker 2: Caramels on this one here there's I mean, it's just
killing me. Every single lane has gygamming boxes filled with candy.
It's like, you know, someone's got a sweet tooth here.
Either that or we're trying to get people to get
a sweet tooth.
Speaker 1: Please do not move. There's more CTCs coming up next. Hey,
thanks for coming back to CTCs.
Speaker 3: Transition Walk, day number two out of four.
Speaker 2: In a busy day inside that podcast studio, today, I
had a conversation today with a journalist that was on
NBC ABC. He was on Entertainment Tonight MSNBC and his
name is Garrett Glazer. And really it was only supposed
to be like a ten minute talk because that's just
my kind of thing, you know, I think we have
the attention span of maybe fourteen to twenty minutes. But
man to get into a conversation with him was just
such an experience because it was it's two journalists, two
broadcasters that are just chewing the fat and talking about
what it's really like and without bitching and moaning about it.
Just you know, we know what we were supposed to
do as broadcasters, and we got the job done and
then you kind of sit back and watch the rest
of the life grow. So wow, what an exciting thing.
And to me, that's what it's all about being at
a grocery store. It's just creating a conversation. And I think,
in all honesty, that's probably been my greatest learning tool,
just learning how to share a conversation with people that
I just met. I'll see you and see us Friday. Friday, Friday. Man,
the day starts off. You know, got that big candy
coated plastic bathroom mere smile on, ready to take on
the day. And walk in the store and there's Diane.
Oh Diane, the biggest trouble making guests we have. I mean,
everybody has to deal with her. And right there in
front of everybody, she looks at Robert who's on the
register and says, I don't like CT. I mean this
has been regular voice, so everybody can hear it.
Speaker 3: I just don't like CT. He's a real jerk. And
it's like, oh Jesus, that's how it all starts. Man,
welcome to see us today.
Speaker 2: This is going to sound a little self serving with
just one time, I would love to get a tip
from somebody from instacart, because we're consistently and endlessly showing
them where different things are in the store, and you.
Speaker 3: Know, get we get the hey man, thanks, thanks for
helping me. We get that.
Speaker 2: But you know, sometimes you know a little bit of
a buy me a drink or or hey man, buy
me a candy bar or something like that would would
go a long long ways because this dude had seven
different items he needed to find.
Speaker 3: Did I get a thank you? Not? Really?
Speaker 5: Fine?
Speaker 3: Good?
Speaker 2: This one nice of the one.
Speaker 5: Right now?
Speaker 6: Why?
Speaker 7: Because you know the liquor you've been at the bar.
Speaker 2: If we don't build comfortable the liquor.
Speaker 4: Oh do you know?
Speaker 5: Because I have for lime and law you were still
were at their show. I know in fact that you're
gonna a huge enough to buy a bottle once they
buy you. I've never get it some months, but we'll run.
That's how the pols you've been so I know it.
Speaker 7: Okay, you don't see something?
Speaker 5: I mean it's somebody singles.
Speaker 2: Carolina state law and what is the long you cannot
sell alcohol for somebody who has been drinking.
Speaker 7: And so if you drink at the bar, you can't
buy a wine, right, Well, I wish i'd know that.
I had no idea.
Speaker 3: Yeah, yeah, I'm sure.
Speaker 2: But what happens is is that we're responsible because because
if I ever take the chance to sell alcohol knowing, Yeah,
but where.
Speaker 3: Do you how do you draw along? Where do you?
Speaker 7: I mean there's been many times I've had lots of
wine there and then shopping maybe.
Speaker 2: The last middle that we got where they really drove
it through our head and said that we can't do
this and the ale to be outside waiting and then
know and then knowingly knowing.
Speaker 7: That we are How do you measure that?
Speaker 3: What's the rule we have to go by? Our profession?
We see it all the time.
Speaker 7: Well, I I mean I'm not objecting it from bad,
but I need to know this guy though, what he's.
Speaker 3: Getting that for you? Yeah, she's going she's going to
get that for you. Have you have you had to
tell somebody this before? Many times? Yeah? Well I wish
she told me that at the bar.
Speaker 2: I mean, can you know what the good news is?
You've got an extra ten dollars off then card?
Speaker 3: Yeah?
Speaker 7: Yeah, but I'm having a general party at two o'clock tomorrow,
So I'd rather.
Speaker 6: Not have that that broth.
Speaker 5: Sure, and I'm happy to go.
Speaker 3: Buy your polic since.
Speaker 2: Speak it's three informed, it's the state of North Carolina,
and so we're gonna we're.
Speaker 3: Gonna put the bags in here.
Speaker 2: I don't want to press your flowers.
Speaker 7: What it is, so I know I'm informed.
Speaker 6: I was talking afar and I suggest the mega bust
line not any good time, But howd I know that's
going to all right?
Speaker 2: Let's how about if I say, if you're driving right no, okay, okay,
we'll see if if the North Carolina police officer or
somebody from from the law enforcement asked if you were
drinking and you told us that you had two drinks,
that right there and lead that you can be arrested for.
Speaker 3: So but you know what I mean. But if you
were drying, you would be.
Speaker 2: Arrested for it. And so therefore there's the same thing.
We know that you've had alcoholics tonight. I can't give
you the alcohol.
Speaker 5: Yeah, it's fine, I care come back.
Speaker 2: We have had so many thefts today, unbelievable. We just
we just endured another one here. But they're doing the
little handcarts. They're filling it up with food and they're
grabbing the beer with the other hand, and they're they're
not even stopping, they're just they're just walking. And then
they've got people waiting for them outside and and you know,
you know, just in case we come, you know, their way,
and so that can't happen ever, And the reason why
is because the company wants our safety to come way
ahead of everything else. With man, it really hits you
in the god hing gut is what it's does. And
it's not because you know, we we get these these
checks twice a year when it comes to profit share.
It's that it's just the thought I've seen a left
right in front of you. Just it's not a good
waiting in the night tonight.
Speaker 1: Please do not move. There's more CTCs coming up next. Hey,
thanks for coming back to CTCs.
Speaker 2: Transition Walk day number three out of four. God, I
need this Transition walk today. Oh the studio crashed, the
computer is gone. You know, you can't have equipment that
is as old as sometimes we try to push that
monkey and then eventually it's gonna come along and it's
gonna bite you and it's gonna go away, and it's
a major tool.
Speaker 3: And what are you gonna do now?
Speaker 2: I mean, thank god, I've got a backup, to the backup,
to the backup, to the backup. But now it's the readjustment,
readjusting this, getting used to this, trying this new trick
of the trade. Oh, for the love of God, it's
no different than see us. You should see the new
stuff that we were given yesterday. And you just stand
there and you go, really okay, and I get it.
It's all about servicing people. Okay, we'll get it handled solutions.
Speaker 3: See and see us two call outs today.
Speaker 2: That's my welcoming call when I first get to the
store here today, Oh my god. And then very first thing,
I would like to return this watermelon. It really sucks.
Do you have a receipt? No, I don't have a receipt.
I want to get that double the money back. And
it's like, I gotta have the receipt. I'm not gonna
give you a receipt. I'm we're gonna play.
Speaker 3: It my way today, guy, And I said, well, no,
I have to play it by the store's way.
Speaker 2: Listen to me, guy, We're going to play it my way.
Speaker 3: Well, I didn't give it to her.
Speaker 2: Oh my god, what is this cranky old lady day
or something? Why don't you guys carry the Raspberry Celsius
every time I come in here? You guys never have it?
Do I have to call the manager? Well, you don't
have to call the manager. Well, we invite the manager
up here now, I'm talking about the big manager.
Speaker 3: You know, because corporate headquarters this year in this town.
Speaker 2: I will because I mean, you guys are not giving
me my Raspberry Celsius.
Speaker 3: Oh brother, it's a common mistake.
Speaker 2: At the rack that has everything fifty percent off, they
have the price tag on there that is the fifty
percent off. But people will come by they look at
thirty one ninety nine and they're going, Okay, man, I
can get that fifty percent off.
Speaker 3: You're kidding me. I'll never see that price ever again.
Speaker 2: But that's not it. It's the price that's already on. It's
a fifty percent off. Free gentlemen to enter the building.
They've got backpacks on, and the backpacks are empty. We
start just kind of scoping things out a little bit.
The three guys break up and they start going through
the store as quickly as possible, and that's when you
know something's up, because basically they're just going to reach grab,
throw it into the bag and get the hell out
of here.
Speaker 3: And we get two of the three.
Speaker 2: So but yeah, this is gonna be one of those
nice I mean, we've had theft all day today and
it could be because it's the end of the month
and you know the EBT cards are, you know, they're
they're empty, so they've got to get some food somehow,
some way. But that's really no excuse. But these guys
came in as a group tonight. It's been a while
since we've seen groups like this come in. Transition Walk
day number four out of four. The Saga inside the
Podcast Studio continues the rebuilding of the studio after it
went boom boom pow yesterday. I'm telling you, I've had
to rebuild program logs. I've had to go in and
physically go through the lists of podcasts that haven't been
edited and posted yet because all of that stuff totally disappeared.
And then you go to see us. That's why I
take a transition walk. You've got to clear your mind,
body and soul. I'll go back into the podcast studio
before I go again. I mean, I have to take
two of these today because the expectations are too high.
Speaker 3: Finally a Sunday team that I can enjoy today. My god.
Speaker 2: The past couple of weeks have been kind of really nah,
not not in good places. I mean, if you're not
working with people that are motivated or want to be motivated,
or want to work and laugh with the people that
are around them in this community, man, it just makes
the day so damn long. With today, after two weeks,
we finally got a great team on the floor. You
see this classic bag, you know, I was standing next
to you, you were talking to one of the mogs,
and while it was while you were plumbling with it,
and it fell and it stopped.
Speaker 3: Right here, right next to your crotch, And I thought,
do I reach for it? And he's gonna think I'm
reaching for him? I would have I would have known
what are you doing? Man? I don't get that, you know,
because we're all trained, you know, we have to pick
things up.
Speaker 2: Yeah yeah, yeah, So I'm then he's just like, Okay,
there's that plastics and I got leads for it.
Speaker 3: And get it. Yeah no, No, you would have gotten
quite a reactive Oh shit, now, cets pick peeve of
the week.
Speaker 2: People who take the carts out into the lobby and
there they grab all the bags and they don't want
to take the cart out to the car, so they'll
just park at the middle of the floor, take the
bags out, and they don't stack them out the way
you're supposed to do.
Speaker 3: It gets me every time. I mean, it's it's such
a mess.
Speaker 2: It's almost like there's a big intersection block and it's
all because somebody, somebody, my pet peeve of the.
Speaker 3: Week, didn't properly put their card away.
Speaker 4: You're back from your trip, man, I am.
Speaker 2: So you know the last time that we talked to
you were going up to a motorcycle rally.
Speaker 4: Yeah, so you learn anything? Well the first two days okay.
So the first two days were the Yamaha Champs School.
Speaker 3: Okay.
Speaker 4: And that was an expensive class that I wish I've
done twenty five years ago.
Speaker 8: Oh no, uh it was I mean twenty five years ago.
I didn't have the money. Yeah, I had two kids,
in a job. Now, all of those things that clip Wow.
Speaker 3: But what had you learned that you didn't already know?
Speaker 4: Well, I really learned was the biggest thing I learned.
Was for the last long time I've considered myself to
be a proficient recycled.
Speaker 3: Yeah.
Speaker 4: Yeah, but the difference between proficient and world class is mild.
Speaker 3: Really, And.
Speaker 4: They took I went around, They took me around the course. Yeah,
as a passenger on one of the instructored bikes. Yeah,
it's like a five time world champion. I could hardly
hold on.
Speaker 8: Oh my god, I mean they put they had a
special grab bar bolted to the fuel tanks.
Speaker 3: They so that I could reach a wonder if sicked
up on the bitch sheet. Yeah, yeah, and hold on.
Speaker 4: It was scary, it was. I nearly grabbed up.
Speaker 3: Man.
Speaker 8: I mean it's like, okay, now I know why people
pass me on the trailer with the dragon right like
this guy.
Speaker 3: I mean it was.
Speaker 4: It was on a scale one to ten. Maybe I'm
a five, this was a five hundred.
Speaker 3: Wow.
Speaker 8: It's just mind blowing, the mind blowing the wow.
Speaker 2: Spring break is officially over, which means parents are running
into the store to get what they don't have. One
man told me, he says, I've been gone a.
Speaker 3: Week, man, my shelves are empty.
Speaker 2: I'm want to take a guess. Right now, I'm going
to spend three hundred dollars even more. And you know,
they they and they don't feel like they're in pain.
They just sit there. They're like, oh god, I don't
want to go walk around a grocery store. Which is
part of the reason why I like being entertaining with them,
is the fact that get him to laugh, get him
to have an experience.
Speaker 4: So Lisa talks back to customers fur times.
Speaker 2: If the customer's rude, yeah, yeah too, Well, oh my god,
it's not all that first thing I do when a
customer is rude, I just shut up.
Speaker 8: I am.
Speaker 4: I'm like going tell me too, I think because I
don't want to say something, they'll give me fire.
Speaker 2: It's got to be her New York accent then, and
and attitude.
Speaker 3: Attitude that's crazy.
Speaker 4: It's like, what are you talking about, Hey, honey, come
over here, something like that.
Speaker 2: Oh yeah, when she gets that fight with Robert and
why why is it they're always together?
Speaker 4: I know they always choose the same every morning.
Speaker 2: She's on four yeah and he's three yeah, and there's
always a fight fields and McCoy's I don't know.
Speaker 8: It's so it's weird because honestly, they could have been somewhere,
but they're like being blue, like it's like brother and sister.
Speaker 2: That's why I see.
Speaker 4: It's funny.
Speaker 2: It's like, oh and there's nothing stops him, nothing stops
him at all.
Speaker 3: They just when they get you sorry, you can't stop him.
Speaker 4: I mean they're on their best behavior and foes here.
Speaker 3: Yeah.
Speaker 8: But when it's just like a clerk or like an ash.
Speaker 2: Yeah, Jesus, let's you know, he's right, Jared. They're gonna
speed off now like speed racer.
Speaker 3: In that great Yeah. Yeah, did he at least say
thank you or anything like that when you race by
by me? Yeah? Did he race out on his way?
What do you do? Yeah?
Speaker 7: He's like, where's the bathroom?
Speaker 3: Oh god?
Speaker 2: And so then right out the door. Yeah, you know,
I hope there's poison in that beer, and he does.
You know, you gotta if you're gonna steal something, eventually
you have to pay for it. And you know, and
it's that's and that's I feel so sorry. I'm really
do that. They have to feel like they have to
steal it. So yeah, no, he's ship. We don't have security.
Speaker 4: Here like in front of the you would.
Speaker 2: Think so, but you know, Jesus, wouldn't that be nice? Yeah,
but it's small. It's small security, so you know they've gotta,
they've gotta.
Speaker 3: You know, they take care of four other little malls.
Speaker 2: Well, that's another exciting edition of CTCs. The ups, the downs,
the twists, the spins, the inside outs, and oh my god,
did you see how much beer that man took? And
you can't do anything about it. It's not just us
that's going through this. I mean Walgreens, Walmart, everybody is
going through this. It's pretty much a place of a lownessness. Nope,
I don't even say that. It's pretty much a place
of you make up your own rules and play it
by those rules.
Speaker 3: Hey, to me a favorite, Create.
Speaker 2: Your own podcast, Let us know what's going on inside
your office, let us see the wizard behind your curtain.
Speaker 3: I'll see you next week.