Speaker 1: Y'all ripped up.
Speaker 2: New need that so you don't have.
Speaker 3: Come running.
Speaker 4: Just as fast as we can, Shooter's gonna help come.
Speaker 5: Man Dix is the Troubleshooter Show. No, Tom Martino.
Speaker 2: Martino here, welcome to the show. Three oh three seven
Speaker 2: one three talk three oh three seven one three eight
Speaker 2: two five five. And as you see, if you're streaming anywhere,
Speaker 2: you'll see our number, and that's three oh three Martino
Speaker 2: as well, you can call twenty four seven three oh
Speaker 2: three six two seven eight four sixty six. Welcome to
Speaker 2: the show. Uh, we're here to help you solve problems.
Speaker 2: Answer a question taken, ladies, as you'll as I said again,
Speaker 2: see we have the studio up and running, and I
Speaker 2: got some ugly dudes sitting there waiting to chime in.
Speaker 2: And uh, I say that with the utmost love. I
Speaker 2: think what I see. There is a deputy doc who
Speaker 2: is a tall drink of water there, and we have
Speaker 2: Major Mark Major, and then who the heck is the
Speaker 2: other guy? The good looking one? Who is that? I
Speaker 2: mean that's me man, No, no, the good looking one.
Speaker 2: So good to see you, Tom, Welcome to the show.
Speaker 2: And seriously we here, Yes, K and H Holmesluss. Yes,
Speaker 2: of course. Now K and H has been with me,
Speaker 2: probably the longest client I have, next to Excel Roofing,
Speaker 2: Excel and K and H. Let's see, when I started
Speaker 2: the referral list, and there was another company at the
Speaker 2: time called Equity Relief dot com. They were a mortgage company.
Speaker 2: That was many, many years ago. Let's see. I'm trying
Speaker 2: to think of the charter members. Mark, of course, now
Speaker 2: you and sus uh the computers. Were you a charter
Speaker 2: member though?
Speaker 6: When I remember Dave Rumbold set up your original on
Speaker 6: our servers.
Speaker 2: Wow, holy crap. Yeah, you world the referral list. You know,
Speaker 2: the referral list was on your servers first. There's before
Speaker 2: Amazon sold serving space and.
Speaker 6: All of that, right, God, Yeah, yep. It was on
Speaker 6: one of our co locates. Absolutely, it was actually sitting.
Speaker 6: It was sitting somebody.
Speaker 2: Yeah, this might be my problem, and maybe it is.
Speaker 2: I'm sure it is. Go ahead, sir, I'm going to
Speaker 2: talk to Shannon. Shannon, I'm getting an echo from Mark,
Speaker 2: and is that my fault? It might be, I think
Speaker 2: tell me that you've done nothing different and I'll just
Speaker 2: assume that. Tell me, what do you think? Talk again? Mark,
Speaker 2: I'm getting an echo, echo echo. He's saying short in
Speaker 2: an echo. For absolutely sure, everything he says is twice
Speaker 2: in my ear. But I don't know if people on
Speaker 2: the arrogating that. Let's go to Sherry on the phone,
Speaker 2: and Sherry, what's happening?
Speaker 7: Hi, Tom, Hi Morons. I have a two thousand and
Speaker 7: nine Mini Cooper. It's a five speed manual and it
Speaker 7: started when it is less than thirty degrees, so when
Speaker 7: it's colder.
Speaker 2: Out now listen, hold on, hold on one second, Hold
Speaker 2: on one second, Shannon, I know what's going on. Okay, bro,
Speaker 2: I know what's going on. You got to trust me
Speaker 2: on this. Somebody has when we're offline that much. I'm
Speaker 2: hearing them both offline and on the air. That's the problem.
Speaker 2: I swear to you that I'm hearing background chatter when
Speaker 2: he's talking. I can hear people talking behind Sharon the caller. Now, now,
Speaker 2: I've done nothing different, but somehow there's a mic open
Speaker 2: or a line open that usually isn't open, and I'm
Speaker 2: hearing background audio. So like I'm even hearing Kachina or
Speaker 2: I did so anyway, keep going, or I'm hearing the
Speaker 2: control room maybe and I'm hearing the monitor, so sharing
Speaker 2: this two thousand and nine Mini Cooper. How long have
Speaker 2: you owned it? So Sherriot's nine, And oh you had
Speaker 2: it from new?
Speaker 7: Yes, yes, I always buy new. And its three thousand
Speaker 7: miles on it, so not a ton.
Speaker 3: But when it gets.
Speaker 7: Colled out, I go out. It starts fine, but the
Speaker 7: stick shift it's frozen. It won't move into any of
Speaker 7: the gears. And then I have to sit there for
Speaker 7: about ten minutes and.
Speaker 2: Tell us, okay, when does that happen?
Speaker 7: When it's I would say colder than about thirty.
Speaker 2: Degrees and it doesn't move.
Speaker 8: After that, the stick shift won't move, and I once
Speaker 8: the car warms up after five or ten minutes, then
Speaker 8: it's fine.
Speaker 7: Then it goes. And so I did take it in
Speaker 7: to a really true I.
Speaker 2: Want to get one of our people on it. But
Speaker 2: what do you what do your people say that you
Speaker 2: took it into.
Speaker 7: First they said it was the clutch, and my clutch
Speaker 7: was just fried because it's never been replaced, and so
Speaker 7: they were okay out, which I'm fine with. They found
Speaker 7: a little tiny leak in the transmission and it was
Speaker 7: like a ring or a plug or something. They fixed
Speaker 7: that I got.
Speaker 2: It home, all right, so right now though it's still
Speaker 2: is it still doing it? Right now?
Speaker 7: It did it again, and so it's back at the shop.
Speaker 2: And what do they say.
Speaker 7: They called me yesterday and said that it was some
Speaker 7: cables and that they need to be replaced. But they're
Speaker 7: like a thousand bucks. I'm already in it for like
Speaker 7: forty one hundred and okay. They so they looped up
Speaker 7: the cables with this screen stuff.
Speaker 2: Where are you taking it to? I don't need to
Speaker 2: know this much to technical de deil, but where are
Speaker 2: you taking it to?
Speaker 7: I'm in Spokane?
Speaker 2: Oh my god, Okay, Spokane. Okay, so obviously it's not
Speaker 2: someone on my list. I want to get an expert
Speaker 2: on to talk to you. I want you to hang on.
Speaker 2: We got you. I want to actually have one Jeff
Speaker 2: Ka are you able to hear Kelly?
Speaker 1: Oh?
Speaker 2: Okay, hey Jeff, thanks Jeff, Yeah, I heard Kelly. Hey, Jeff.
Speaker 2: Transmission is Denver dot Com, KIMMERA Transmission A Rappo and Jordan. Roughly,
Speaker 2: what do you think, Jeff?
Speaker 9: Well, I mean you mentioned the cables, and those are
Speaker 9: a possibility, but it's far more remote. There's actually where
Speaker 9: the cables go in and they attached to the rails.
Speaker 9: They was called a shift a cassette, and they would
Speaker 9: actually get moistured on the longer intrusion and it freeze
Speaker 9: up and then like she said, she's running it for
Speaker 9: five or ten minutes. Well, it sits right next to
Speaker 9: the exhaust manifold, so as the vehicle warms up, it
Speaker 9: melts that that ice and then you can shift it again.
Speaker 9: So it's most likely the cassette.
Speaker 2: So it's fixable pretty quickly, pretty easily.
Speaker 9: Yeah, it's relatively fixable. Rather Uh, there was actually I
Speaker 9: want to say in seven was when they came up
Speaker 9: with the original TFB on that. I think it's, like
Speaker 9: I say, it's not terribly common, but it's been known
Speaker 9: enough if they actually noted it.
Speaker 2: Okay, so Sherry, you're in Washington, so why don't you
Speaker 2: just drive down here? How many hour drive is it
Speaker 2: to Denver?
Speaker 7: I would love to then I could visit Susan Mark.
Speaker 2: Hey, Sherry, listen, seriously, you need to get someone who
Speaker 2: knows there, you know what from? You know what?
Speaker 1: Right?
Speaker 2: And who are you taking it to a dealer?
Speaker 1: No?
Speaker 7: No, no, no, it's Botson's Automotive and they have a
Speaker 7: Mini Cooper specialist there and he's worked on my car before.
Speaker 2: Did he ever mention anything that Jeff Vic mentioned?
Speaker 7: I couldn't hear you because I was disconnected.
Speaker 2: Okay, so Jeff, repeat what you've told her to tell
Speaker 2: her mechanic. I want you to just listen carefully and
Speaker 2: tell your mechanic to look in these areas.
Speaker 9: Jeff, it's most likely the shift or cassette with the
Speaker 9: ask actually where the cables hook up to the rails themselves,
Speaker 9: they actually will get more sture insired there under freezing
Speaker 9: conditions will create ice, and so you won't be able
Speaker 9: to shift it. And then when the vehicle's warming up,
Speaker 9: since it's sitting right next to the exhaustmentfold, it melts
Speaker 9: that ice inside there and you're able to shift it again.
Speaker 2: Find out if they check the shift the shifter cassette.
Speaker 2: In fact, if you'd like, if your mechanic would talk
Speaker 2: to us. Now we're not saying we know better than him,
Speaker 2: or it may not be that, but we would love
Speaker 2: to talk to your mechanic. I got to take a break.
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Speaker 2: you choose Frank durand the real estate Man dot com
Speaker 2: to list your home with Remax Alliance three oh three
Speaker 2: nine two zero sixteen twenty two. I'm Tom Martino, your
Speaker 2: trouble shooter. Three oh three seven one three talks seven
Speaker 2: on three eight two five five. KH Windows in the
Speaker 2: House actually KNH home Solutions. They started out KG windows,
Speaker 2: K and H windows like sixty five years ago. Deputy
Speaker 2: Bo has some follow ups. So Bo speak to me, brother,
Speaker 2: you have a follow up about grease Monkey from yesterday. Yeah,
Speaker 2: and I want to bring this up. Basically, it was
Speaker 2: a two thousand and six foot it's so ton it's
Speaker 2: so insane. Yeah, Mark, why don't you you took this call?
Speaker 6: Go ahead, Mark, Well, basically, this guy goes in, older
Speaker 6: guy goes in, gets an oil change. They end up
Speaker 6: doing what's called a double a double O ring, a
Speaker 6: double gasket. They forgot to pull the gasket off the
Speaker 6: old oil filter, so they double gasketed it and about
Speaker 6: six hundred miles later, it's just pouring.
Speaker 2: Oil out of there.
Speaker 6: He drives it back up there to have it checked out,
Speaker 6: and grease Monkey tells him, without checking the filter or anything, says, well,
Speaker 6: it's nothing we did. They put six quarts of oil
Speaker 6: in it, and he drives off and of course the
Speaker 6: oil's just spewing out. He gets it to a shop
Speaker 6: down the road, like one block down the road, and
Speaker 6: that shop looks at it, and sure enough, the only
Speaker 6: problem was the oil filter was double gasketed. But so
Speaker 6: the engines find everything's fine, so they charged him two
Speaker 6: hundred and fifty bucks for the diagnostic.
Speaker 2: Well, they double gasket it, but why did they put
Speaker 2: two gaskets on the filter?
Speaker 6: When you take the old filter off, sometimes that gasket
Speaker 6: sticks to the metal. So therefore when they put the
Speaker 6: new one on, you have two gaskets and you can't see, okay.
Speaker 2: So then and then rubber gaskets won't seal, okay.
Speaker 6: So the oil filter had both the old and new gasket,
Speaker 6: that's right, and that's what was leak. And it took
Speaker 6: a little bit of time, about six hundred miles, but
Speaker 6: it was just blowing oil out of there. Finally, just
Speaker 6: blowing it out as soon as you would put it in. Luckily,
Speaker 6: and I mean luckily these guys, it did not kill
Speaker 6: his engine. And that shop just charged him for an
Speaker 6: oil change and diag so he ended up paying like
Speaker 6: two hundred and eighty bucks or something. And grease monkey
Speaker 6: won't do anything as of yesterday.
Speaker 2: They wouldn't do a damn thing about it. In fact, well,
Speaker 2: are they saying Mark, Are they saying the reason is
Speaker 2: because he didn't take it back to them or what? No,
Speaker 2: he did take it back to them.
Speaker 6: He did take it back to them, and they said
Speaker 6: it was nothing they did and they put six courts
Speaker 6: of oil in it.
Speaker 2: I mean, they were just total asses. And Kelly called over.
Speaker 6: I had her call over, and basically what they told
Speaker 6: Kelly is the guy said, Hey, I'm the only guy
Speaker 6: working here. There's nobody else here. I'm running the front,
Speaker 6: I'm running the back. There's nothing I can do. Maybe
Speaker 6: I'll have time to talk to somebody next week about it.
Speaker 6: And that's what they told Kelly when we called over.
Speaker 2: All right, So bo, what's.
Speaker 1: Do on that?
Speaker 3: All right?
Speaker 4: So I called right after the show. I talked to uh.
Speaker 4: I guess he's an interim manager there named Justin. I
Speaker 4: think Kelly talked to him too. He said he was busy,
Speaker 4: I could maybe check it check in later. I should
Speaker 4: call me with him an hour. He never did, so
Speaker 4: I called around four o'clock. He said, I'm gonna have
Speaker 4: to escalate this to the district manager and basically hung up.
Speaker 4: So I called again at seven o'clock to eight o'clock
Speaker 4: this morning. She kept hanging up on me, and then
Speaker 4: on the third call, Justin told me if you're from
Speaker 4: the radio show, you need to stop calling us immediately.
Speaker 4: So I said, look good.
Speaker 2: Let's have everyone else call him.
Speaker 4: Absolutely so all I wanted. I said, if you're not
Speaker 4: can help me. Please give me the name of your
Speaker 4: of your district manager in Colorado. And she was reluctant,
Speaker 4: and then she said his name is Jed. And I said,
Speaker 4: could at least get Jed's last name?
Speaker 10: Okay?
Speaker 4: And she said I don't know what. I don't know
Speaker 4: his last name. I said, how about a phone number?
Speaker 4: I don't know his phone number? And then she hung
Speaker 4: up on me. So I called a grease monkey in Atlanta,
Speaker 4: Georgia to try to find out why, because I couldn't
Speaker 4: find the district manager for Greece monkey in Colorado. So
Speaker 4: I called wait wait.
Speaker 2: Wait wait wait wait wait wait wait wait wait, but
Speaker 2: why Georgia. I'm just curious, bo, like how your mind works.
Speaker 2: Why did you call Georgia? Why not California? Why not
Speaker 2: somewhere else?
Speaker 9: I don't know.
Speaker 4: It was the first thing that came up on the
Speaker 4: internet where I had a good.
Speaker 2: Phone number, got it, and then what happened?
Speaker 4: They said they were they were They said they would
Speaker 4: email the manager. They wouldn't give me the person's name,
Speaker 4: but they're going to email the person in Colorado and
Speaker 4: have them call me. But I don't think they're gonna
Speaker 4: call me. This this this just is.
Speaker 2: You know, grease monkey. Grease Monkey I believe had its
Speaker 2: origins in Colorado. Didn't it market like years ago?
Speaker 3: They start.
Speaker 2: I'm just wondering why they're being such jerks. It's a
Speaker 2: very simple situation. They did something wrong, they wouldn't They
Speaker 2: didn't correct it when given the opportunity. The guy wants
Speaker 2: a refund. Yeah, well, and it's only two hundred and
Speaker 2: eighty bucks. Are lucky they're not paying for a new engine.
Speaker 2: I can't believe the guys won't write a check for
Speaker 2: two hundred and eighty bucks. I say, we light them up. Literally,
Speaker 2: let's take these guys up.
Speaker 4: They were very rude to me, and they hung up
Speaker 4: twice before I could at least get that far right.
Speaker 2: Here's what I'm saying, Here's what I'm saying. I want
Speaker 2: to put this in context. We're not saying these people
Speaker 2: are liars. We're not saying they're cheaters, we're not saying
Speaker 2: they're incompetent. Here's what we're saying. They made a mistake
Speaker 2: and they're not willing to own up to it. That
Speaker 2: alone is a reason never to use this particular grease monkey.
Speaker 2: But I want to make sure we give this particular
Speaker 2: grease monkey the black eye. So I want to know
Speaker 2: what is their address.
Speaker 4: It's three three four Main Street and Longmont, Colorado.
Speaker 2: People my my Martino Marauders, my Martino morons, and my
Speaker 2: discord dissidence. I don't know. I'll give them a name anyway.
Speaker 2: What I want to do is I want to let
Speaker 2: them know that this is unacceptable. Now here's what I believe,
Speaker 2: because I always get this from attorney saying, oh, you're
Speaker 2: doing harassment. No, and I can prove it. Companies spend
Speaker 2: thousands and thousands of dollars to get reviews. They want reviews.
Speaker 2: They also send thousands of dollars to get leads and
Speaker 2: thousands of dollars to do research on what they're doing
Speaker 2: right and wrong. And what I am doing is a
Speaker 2: public service free of charge for them. I am asking
Speaker 2: my listeners to tell them what they think of this situation.
Speaker 2: It's very simple. Remember they're not liars, they're not sleeves,
Speaker 2: they're not disgusting. They are simply someone who did something
Speaker 2: wrong and refuse to address it and refuse to make
Speaker 2: it right. That's grease funky.
Speaker 6: They screwed up so bad it's crazy, man. I mean
Speaker 6: they double gasketed it. It's not that big of a deal.
Speaker 6: I had shops forever it happens. But when they come
Speaker 6: back and the guy's like, hey, I've got oil all
Speaker 6: over the place, and then they don't even look at
Speaker 6: what they did, which was the oil change, so they
Speaker 6: don't figure out what it is. They put six quarts
Speaker 6: of oil in it and ship the guy down the
Speaker 6: road for I would like his pall. I would like
Speaker 6: their phone number.
Speaker 2: I want them to see what a live review feels like.
Speaker 2: I want their phone number. It's three three four Main
Speaker 2: Street and Longmont, grease monkey. What is their phone number?
Speaker 4: Listeners? The phone number is three oh three, four eight
Speaker 4: five nine two oh six. Let me repeat it. Three
Speaker 4: oh three, four eight five nine two o six and
Speaker 4: eighty dollars would have been xpensive. They take care of.
Speaker 2: This all he wants is a refund for a repair
Speaker 2: that was very simple. It could have ruined his engine.
Speaker 2: It didn't. He's not being unreasonable, but grease monkey in
Speaker 2: Longmont on mainStreet? And does that surprise you? Mark? Where
Speaker 2: is it? LONGMNT? Right right? Tell and I'll get into
Speaker 2: that Longmont, Greeley anywhere in Well County? What is wrong?
Speaker 2: What is wrong with that area? I don't know if
Speaker 2: Longmnt's in Weld or whatever, but whatever it is, Longmont,
Speaker 2: Greeley and Well County, stay away from them for anything.
Speaker 2: Automotive more coming up. Go with a sure thing Denver's
Speaker 2: Best roofer Excel Roofing dot com. You don't pay a
Speaker 2: cent until you're content. Time for an insurance check up free,
Speaker 2: no obligation. In comparison, call Compass Insurance paying too much
Speaker 2: your coverage at dozens of insurance companies find out now
Speaker 2: three oh three, seven to seven to one help. You'll
Speaker 2: think you're his only customer when you choose Frank durand
Speaker 2: the Real estate Man dot com to list your home
Speaker 2: with Remax Alliance three oh three nine two year al
Speaker 2: sixteen twenty two. Hi Tom Martino, your troubleshooter three oh
Speaker 2: three seven one three ye talk seven one three eight
Speaker 2: two five five Denver Regen dot com. If you want
Speaker 2: hair replacement, Oh my god, it works. And I know
Speaker 2: people say why you wear an at cap, Tom, it
Speaker 2: doesn't work. It really does work. No, seriously, Mark will
Speaker 2: tell you that they do great replacement, and of course
Speaker 2: they still do the stem cells for paying Denver Regen
Speaker 2: dot com. Let's talk. I haven't forgotten about Robert over
Speaker 2: at kh Windows. In fact, we do have some texts
Speaker 2: for him. I'll get to but I want to go
Speaker 2: to callers first always, and I believe next would be
Speaker 2: ROBERTA and that was working with Deputy D. I'm going
Speaker 2: to turn him on, right, Well, I should rephrase that,
Speaker 2: I'm going to turn on the mic and we'll talk
Speaker 2: to Deputy D. And so tell me what's going on
Speaker 2: with this case? Can you explain the case to me, D?
Speaker 2: And move over just a little so I can get
Speaker 2: you on there. Okay, So what's going on? Bro Hi?
Speaker 11: Tom?
Speaker 12: You may recall that Robert called us a few months
Speaker 12: ago because her debit card number was ripped off and
Speaker 12: subsequently used to purchase about a seven thousand dollars bicycle
Speaker 12: from a store and yender and also between two and
Speaker 12: three hundred dollars and purchased purchased us from the AT
Speaker 12: and T store.
Speaker 2: And this was yeah, yeah, so Berta, go ahead, Wells Fargo,
Speaker 2: right yeah.
Speaker 12: Roberta unsuccessfully disputed these charges with Wells Fargo. Her dispute
Speaker 12: was declined with no explanation. Roberta then re reopened that
Speaker 12: case with Wells Fargo, but all they did is said, hey,
Speaker 12: you know, we so called reinvestigated the matter, and you're
Speaker 12: still not going to get reimbursed. And they declined to
Speaker 12: provide any evidence that they used to decline her claim.
Speaker 12: So that's when she called us for help, and I
Speaker 12: contacted the gentleman who's deep deep inside of Wells Fargo.
Speaker 12: He immediately sprang into action, and he forwarded the documentation
Speaker 12: that I sent him, which consisted of Roberta's the final
Speaker 12: letter declining her claim that she got from Wells Fargo.
Speaker 2: Yeah, and a few days.
Speaker 12: Later, Roberta contacted me of a email and said, hey,
Speaker 12: it was a successful reinvestigation. They credited my account for
Speaker 12: I want to say, about seventy eight hundred dollars to
Speaker 12: reimburse her for all of those fraustument charges and so.
Speaker 2: Roberta, Roberta, thank you. So you owe me a chocolate
Speaker 2: chip cookie. If that's all true, what's going on?
Speaker 11: Well, we were.
Speaker 13: Just so happy to get that money back. We really
Speaker 13: needed it. We've actually already sent it to get a
Speaker 13: new pump for our well. So it was perfect timing.
Speaker 13: And I thank everybody for their efforts, and especially Tony
Speaker 13: Timmins over at Wells Fargo.
Speaker 2: He is so he's the good guy. Man, he's a
Speaker 2: good guy.
Speaker 14: Yeah, he's the good guy.
Speaker 2: And you know d cutting through and Roberta cutting through
Speaker 2: red tape. I mean, isn't it funny Roberta had the
Speaker 2: saint you got the same answer over and over and over.
Speaker 2: Didn't they even say, yeah, probably you didn't make it,
Speaker 2: but we're not going to do anything about it.
Speaker 13: Never they never said I mean the ohe never said
Speaker 13: it was people on the phone.
Speaker 1: Yeah.
Speaker 13: They were always like, wow, that's kind of strange. And
Speaker 13: they hinted that they just didn't understand. But the top
Speaker 13: dogs or whoever was making decisions, didn't budge. They didn't
Speaker 13: never say, oh.
Speaker 2: Well, listen, here's what I want to know. How do
Speaker 2: you think it was hacked? What do you think happened.
Speaker 13: You know, I'm not sure they made the purchase online,
Speaker 13: so they didn't have the physical card. They just had
Speaker 13: the card information and they had enough to get through
Speaker 13: and they didn't have to use a three digit code.
Speaker 2: And so did you get a new card since?
Speaker 13: Oh yeah, all right, meshed it?
Speaker 2: Well, thank you Roberta for coming on. And I'm going
Speaker 2: to give I'm going to ask for the dinger here, guys,
Speaker 2: because the dinger means success and I got to use
Speaker 2: that dinger. The doctors tell me you it or lose it? Right, Okay,
Speaker 2: will you stop? Just do the dinger? Dang it? That's
Speaker 2: pretty anemix. Can we do you have a stronger dinger?
Speaker 2: There you go, There you go, and actually the d
Speaker 2: the deputy d gets the dinger and thank you. Now
Speaker 2: I want to talk to Ron. He has information about
Speaker 2: grease Monkey. I'm not sure what he's signed. Now, Ron,
Speaker 2: is this in relation to an issue that you had
Speaker 2: or general information.
Speaker 9: Sir, just general information.
Speaker 15: Just to give you guys the heads up. There's probably
Speaker 15: about sixty grease Monkeys here in Denver and Colorado. About
Speaker 15: five of them are corporate, corporate owned stores. The rest
Speaker 15: of them are all there's one guy who owns about
Speaker 15: twenty one the franchise. Another guy owns two, another guy
Speaker 15: owns one, guy owns three. So I believe that one.
Speaker 15: I believe the one in long On that you guys
Speaker 15: talking about a long time ago that used to be
Speaker 15: owned by guy who had about twenty locations, but they
Speaker 15: sold them off the corporate. I think that's a corporate store.
Speaker 15: But you want to call I mean, there's Denver, the
Speaker 15: Grease Monkey corporate store in Denver. Just call that number,
Speaker 15: because I'm sure if it's a corporate store, they're gonna
Speaker 15: want to, you know, figure out what's going on and
Speaker 15: take care of it. If it's a franchise, they'll know
Speaker 15: who owns that store, and all of the guys you
Speaker 15: know who owns that store, and they'll take care of it.
Speaker 2: I get you. I get you, Hey, Ron, are you
Speaker 2: in the business? Are you in the car business?
Speaker 9: Not in the car business, but I'm in. I don't
Speaker 9: want to say what business I'm in because I worked
Speaker 9: with all of these dealerships and everybody and all that.
Speaker 9: So I just wanted to, you know.
Speaker 2: Give you men, maybe you can be a resource for us.
Speaker 15: Well maybe a little bit later. I used to long
Speaker 15: time ago. Take care of Suzanne's husband what's his name?
Speaker 15: A long time ago? He used to have the five
Speaker 15: mar when Mark had been five good years, Oh.
Speaker 2: Mark, when they had the franchisees, Hey, Mark, I wanted
Speaker 2: to ask you something, Mark, since you were in the
Speaker 2: car business and he had a franchise. He and his said,
Speaker 2: I want to ask you something, Mark. Why do they
Speaker 2: retain company stores? If they franchise, it almost sounds like,
Speaker 2: you know, they're double dipping or.
Speaker 6: Goodyear and most of them they change all the time.
Speaker 6: So depending on the CEO or the district manager or
Speaker 6: whomever is over the business model for that territory, they
Speaker 6: might want to own all the stores, or they might
Speaker 6: want to have every one of them be a franchise.
Speaker 6: And depending on that person's role, it can change. So
Speaker 6: in other words, when Goodyear would put in new upper management,
Speaker 6: all of a sudden, they might be coming around to
Speaker 6: us saying, hey, we want to buy these stores from
Speaker 6: you and make you an offer you didn't have to
Speaker 6: sell by any means or yeah.
Speaker 2: But what I'm asking, I guess in general. What I'm
Speaker 2: asking in general is if they're going to franchise, why
Speaker 2: do they maintain company stores. I mean, it's it's almost.
Speaker 6: Like what I'm just that's exactly what I'm trying to
Speaker 6: tell you. It depends who's at the helm. Sometimes the
Speaker 6: entire business focus is to own.
Speaker 2: All the property or just lease the property.
Speaker 6: Or or manage manage just the property aspect of it
Speaker 6: and have franchisees in there. Other CEOs might want to
Speaker 6: come in, like the h from Kodak might want to
Speaker 6: come in and actually operate the business.
Speaker 2: Cannot just be a lease dot it company. All right,
Speaker 2: got it? Okay? We got more coming up on Tom
Speaker 2: Martino three oh three seven one three talk seven one
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Speaker 2: Time for an insurance check up free no obligation. Comparison
Speaker 2: call Compass insurance paying too much your coverage at dozens
Speaker 2: of insurance companies. Find out now three all three seven
Speaker 2: seven to one help You'll think you're his only customer
Speaker 2: when you choose Frank durand the real estate man dot
Speaker 2: com to list your home with Remax Alliance three all
Speaker 2: three nine two zero sixteen twenty two. Hi Tom Martino,
Speaker 2: your troubleshooter three all three seven one three talk seven
Speaker 2: one three eight two five five. Barbara has a problem
Speaker 2: with Larry Miller. Barbara, what's going on?
Speaker 3: And I just have a question. I recently took my
Speaker 3: car in for the engine light was going on and
Speaker 3: off and on and not, and they did a lot
Speaker 3: of repair work on it. One of the things they
Speaker 3: did was the leaky olph covers, replacement coil and smart Yeah,
Speaker 3: and to the tune close to eight hundred dollars. So
Speaker 3: after the total repair, some of it was master.
Speaker 2: Now, but why did you take it in to begin with?
Speaker 2: Why did you take it in to begin with?
Speaker 3: The engine light?
Speaker 2: Okay, got it, Yeah, that could be that could be
Speaker 2: very minor. So how much total did you spend with
Speaker 2: Larry Miller.
Speaker 3: Twenty But that's why, Okay, the bottom line ahead, So
Speaker 3: they did that work when I took it out again,
Speaker 3: it was still the engine light was still coming on
Speaker 3: and off. So I took it.
Speaker 2: Back and then okay, hold on, Barbara, Barbara, Barbara, Barbara Barpra.
Speaker 2: This is a conversation. I want to I want to
Speaker 2: just interject a little. Here's what I'm saying. That engine
Speaker 2: light could have been anything. Most likely it's minor. Most
Speaker 2: likely I loose gas caper sign. Here's what I want
Speaker 2: to say. What you had done was probably not absolutely
Speaker 2: mandatory necessary, and I think they milked it, and I
Speaker 2: think you probably overspent. That's my personal opinion if you
Speaker 2: went to share it in auto tech or somewhere else.
Speaker 3: So what I'm actually calling about, though, is when I
Speaker 3: took it back, they dias know with a leaky head
Speaker 3: gasket and the engine eas replaced. So I'm wondering are
Speaker 3: they liable to reidverse me for any of that about.
Speaker 2: No, they don't have to reimburse you for anything if
Speaker 2: you agree to it. But here's what I think. Do
Speaker 2: you think that engine was going before you had all
Speaker 2: this work done.
Speaker 3: I never had any trouble with it running or what
Speaker 3: they did find that's when it heated up is when
Speaker 3: it would cause fluid to leak, and then my cool this.
Speaker 2: Twenty four hundred dollars. Here's what I'm interested in, This
Speaker 2: twenty four hundred that you spent. Was it necessary? And
Speaker 2: should they have? Said? Listen, lady, your cars on its
Speaker 2: last leg. How many miles were on it when.
Speaker 3: You took it in About seventy thousand.
Speaker 2: That's not a lot. Now listen, I'm I'm wondering, do
Speaker 2: you really need an engine? Where's your car right now? Well?
Speaker 3: I have to take it in back to them, and
Speaker 3: then I do have a warranty powertrain warranty, so they're
Speaker 3: going to have them come and inspect it next week.
Speaker 2: Okay, Barbara. If they don't pay for it under warranty,
Speaker 2: my gut is we need to investigate. I know you
Speaker 2: didn't call about it. We need to investigate that twenty
Speaker 2: four in repairs. I personally think you probably got ripped, Okay,
Speaker 2: I you know I I unless, of course, you never
Speaker 2: took it in for maintenance and there was a lot
Speaker 2: of stuff that needed I guess that's possible.
Speaker 9: Have you.
Speaker 2: I would love to know, But we don't have to
Speaker 2: do it now. You're not asking us to, but after
Speaker 2: after warranty looks at it. Let us know what they say. Okay, okay,
Speaker 2: now here's what and then I'm going to examine that invoice.
Speaker 2: I'd love to know what they did to afford escape
Speaker 2: with seventy thousand miles on it for twenty four hundred bucks.
Speaker 3: So with maintenance stuff. But I can say, okay, you're
Speaker 3: something the copy of the suites.
Speaker 2: But what really is the telling story here is they
Speaker 2: did all of that and your engine light was still flickering.
Speaker 2: I don't like that. So now they say you need
Speaker 2: a whole engine. Why do they say you need an engine?
Speaker 3: Because the head gas gets leaking, and when it teach up,
Speaker 3: that's what it causes.
Speaker 2: Okay, by the way, just so you know, a head gasket,
Speaker 2: a head gasket leaks for a number of reasons. Number one,
Speaker 2: the gaskets bad, that's very seldom. Number two, the heads
Speaker 2: are warped a bit from overheating or some other problem
Speaker 2: or age or abuse, and they have to be milled
Speaker 2: and put back or you need a new head. And
Speaker 2: it gets to be almost cost prohibitive. Did they say
Speaker 2: how much those repairs might cost you if you ever
Speaker 2: decided to have them done.
Speaker 3: No, they never discussed that they just the last thing
Speaker 3: they said was it needs a new engine.
Speaker 2: God did they tell you? Did they give you hope?
Speaker 2: Did they give you hope that possibly the warranty would
Speaker 2: cover it?
Speaker 3: I believe it from what I'm reading in the warranty
Speaker 3: information that should be covered as part of the powertrain.
Speaker 2: Warrancy Mark, what do you think about that?
Speaker 6: If a head gasket should be covered by the powertrain warranty? Powertrain,
Speaker 6: I would think long as it wasn't abuse, because most
Speaker 6: likely it overheated. I would say it should be unless
Speaker 6: if they figures out something like the wrong coolant was
Speaker 6: put in it, or you know whatever out they could
Speaker 6: possibly use. But yeah, the powertrain warranty should cover that,
Speaker 6: right you let us know what manufacturer I left, what
Speaker 6: car it was?
Speaker 2: It was a twenty seventeen fourd Escape. Okay, let us
Speaker 2: know what's going on. And well, I got notes here, Barbara,
Speaker 2: so I'll be able to pull up your case and
Speaker 2: we'll be waiting to hear from you. Three oh three
Speaker 2: seven one three eight two five five. Now I know
Speaker 2: you got to go to break here, but I guess
Speaker 2: I miss something. No, why would that be under a
Speaker 2: powertrain warranty when it's when it's eight years old. I mean,
Speaker 2: did Ford have that long of a powertrain? Go ahead?
Speaker 12: Indeed, dark I just looked up and the twenty seventeen
Speaker 12: escape came with a five year sixty thousand.
Speaker 2: I don't know what she's talking about.
Speaker 12: Then, well, it could be that she bought it as
Speaker 12: some kind of a certified used vehicle.
Speaker 2: It still wouldn't matter five years. It's past five. Let's
Speaker 2: keep her on after the break. I want to ask, Okay, yeah, yeah, yeah.
Speaker 2: Mark wants to know where the heck you're getting this
Speaker 2: powertrain warranty because he he thinks and D thinks s
Speaker 2: Deputy D that that it's way beyond that. So we
Speaker 2: need to figure that out now, Shannon, was I supposed
Speaker 2: to hear some ount music or what? Tell me? What's
Speaker 2: happening the final curtain music? We got a few? Is
Speaker 2: it on? I don't hear seconds?
Speaker 9: What's your clock?
Speaker 14: Say?
Speaker 2: Okay, well it's okay, but I'd like to hear some
Speaker 2: music to cue me. Brother. I'll come down there, I'll
Speaker 2: come down here. I'll come down there.
Speaker 10: I don't believe you.
Speaker 2: The remote studio is not that far away anyway. We
Speaker 2: got more Troubleshooter to go go with a sure thing
Speaker 2: Denver's Best roofer Excel Roofing dot com. You don't pay
Speaker 2: a cent until you're content. Time for an insurance check
Speaker 2: up free, no obligation. In comparison, all compass insurance pay
Speaker 2: too much your coverage at dozens of insurance companies. Find
Speaker 2: out now three all three seven seven to one help.
Speaker 2: You'll think you're his only customer when you choose Frank
Speaker 2: durand the real estate Man dot com to list your
Speaker 2: home with Remax Alliance three oh three nine two zero
Speaker 2: sixteen twenty two. Yeah, Ritt, you need advice? Who you
Speaker 2: don't have? Come run anxious asta as we can show.
Speaker 2: Shooter's gonna help.
Speaker 1: Come man, This is.
Speaker 5: The Troubleshooter Show. Now Tom Martine, Hey.
Speaker 2: Hey, hey, Tom Martino here, Welcome to the show. Three
Speaker 2: oh three seven one three talk three ao three seven
Speaker 2: one three eight two five five Welcome. We are here
Speaker 2: to help you solve problems, to answer questions, to take complaints,
Speaker 2: and to make your life a little easier. I have
Speaker 2: some U some texts here. By the way, you can
Speaker 2: always text me personally at my number, a Google number,
Speaker 2: or the short code for iHeart now the short code
Speaker 2: for iHeart. I don't use as much of the other shows,
Speaker 2: but I'll read them five seven seven three nine, okay.
Speaker 2: And I got a text there saying, Tom, you were
Speaker 2: wondering about Longmont. That's in Boulder County. But I was
Speaker 2: talking about bad car dealers in bad car service. And
Speaker 2: I swear to you universally we God, I just can't
Speaker 2: believe the disproportionate amount of bad car dealers and repair
Speaker 2: shops in Longmont, all of Weld County and Greeley, not
Speaker 2: Boulder though. And I'm not talking about Boulder, Okay.
Speaker 1: Now.
Speaker 2: Also, I'd like to welcome our guest Robert. He is
Speaker 2: with K and H Home Solutions, and I do have
Speaker 2: a question. I talk about the Alpen window, Robert, the
Speaker 2: alp and window. They want to know can you do
Speaker 2: custom Alpin windows for fixed lights that they have in
Speaker 2: their home. Now, a fixed light is just big, a
Speaker 2: big giant Well you know what I'm telling our people,
Speaker 2: it's a big giant fixed pain What do you think.
Speaker 16: Yeah, it's basically a picture window. And yeah, absolutely that's
Speaker 16: an option in an Alpin window with Alpin.
Speaker 2: Yes, Okay, what I don't at the risk of sounding
Speaker 2: like a commercial here. What are some of the main
Speaker 2: things you like about Alpin? I mean, I know they're
Speaker 2: made here, and there used to be other windows made
Speaker 2: here in Colorado. Do you remember Alumax?
Speaker 16: I do I do? They used to be made here. Yep,
Speaker 16: they did, So tell me about Alpin Alpin. I mean,
Speaker 16: like you kind of said, it's a local product, so
Speaker 16: that's a huge factor. They also offer different type of
Speaker 16: triple pane materials. Their fiber frame fiberglass frame is i
Speaker 16: mean just unbeatable in the market.
Speaker 2: Okay, so they do a fiberglass frame, not vinyl correct glass.
Speaker 2: What is the benefit and I'm not throwing stones at
Speaker 2: all vinyl windows, but what's the benefit in general fiberglass
Speaker 2: over vinyl.
Speaker 16: You're gonna get a lot longer of lifespan on a
Speaker 16: fiberglass frame. Now vinyl again has come a long way.
Speaker 2: Well sure, but what about insulating qualities and strength and
Speaker 2: extrusions and all of that.
Speaker 16: Yeah, no, it's very they're very strong windows. Obviously a
Speaker 16: little stubborn when it comes to adjusting them, but they're
Speaker 16: they're very uh they stand the test of time against
Speaker 16: Colorado elements.
Speaker 2: What about colors? Are colors impregnated in a fiberglass or
Speaker 2: topically coated.
Speaker 16: Topically coated, they are all you can't you can't really
Speaker 16: extrude fiberglass, so you have to paint everything. So every
Speaker 16: one of their windows comes with a custom color paint
Speaker 16: which also comes.
Speaker 2: With Well how does that hold up as opposed to
Speaker 2: vinyl where the color is impregnated.
Speaker 16: I mean it, honestly, it holds up very well, a
Speaker 16: little bit better than you might think, just because the
Speaker 16: science has been there for a long time now, so
Speaker 16: now they kind of bake it on there after the fact.
Speaker 16: But then that also gives us the ability to you know,
Speaker 16: like it's.
Speaker 2: A baked on, perfect factory finish is what we're talking about. Correct.
Speaker 2: How long do you think that paint is good for
Speaker 2: before you have to do anything to it?
Speaker 16: Twenty years, I'd say, yeah, you're on a good twenty years,
Speaker 16: thirty years now. There is going to be natural fading
Speaker 16: right and over time, just because Colorado's sun does do
Speaker 16: its job.
Speaker 2: But you get that with everything, everything bar none are
Speaker 2: perc Hey guess what there? You don't what home show tickets? Yes, sir,
Speaker 2: let's talk about that. Hold on a sec Robert, hold on,
Speaker 2: I want people to hang on because I want them
Speaker 2: to find out about Home Show. But I want to
Speaker 2: go back to the phones here or not?
Speaker 14: Yeah?
Speaker 2: Yeah? Uh? And Clemo, I hope I'm saying that right,
Speaker 2: and sell As and I know Selmo and Selmo el Sello,
Speaker 2: I got it. What's going on?
Speaker 9: Man?
Speaker 17: Yes, I'm calling about Thank you Tom taking my call.
Speaker 17: This is happily with a contractor and we're hired back
Speaker 17: in December of twenty twenty one.
Speaker 2: Who'd you hire?
Speaker 17: Let's see here, it's Advantage Designs Incorporated.
Speaker 2: And uh and what did you hire them for?
Speaker 17: To build a bar dominium? I don't know if you're
Speaker 17: familiar to build a what non dominium? It's a metal
Speaker 17: building that's a combined garage and living quarters.
Speaker 2: Oh okay, okay? And and what went wrong? Okay? And
Speaker 2: you did this in December.
Speaker 17: December of twenty twenty one. We signed a contract.
Speaker 2: Wait twenty twenty one, right, right.
Speaker 17: Well, there's been a lot of delays with permits and
Speaker 17: other issues, and and so we've been very patient, needless
Speaker 17: to say. But if finally you got pushed through a
Speaker 17: January of last year getting the permit required because there's
Speaker 17: other things involved. I don't know how much time we've got,
Speaker 17: but just try to again.
Speaker 2: When did you actually get the permit?
Speaker 17: The actual permit was in January of last year of
Speaker 17: twenty twenty.
Speaker 2: Four, okay, and then what happened.
Speaker 17: I know he's a contract, he's got the projects going on,
Speaker 17: so I know that.
Speaker 9: You know, we have to wait when our turn comes
Speaker 9: around again.
Speaker 1: But we kept.
Speaker 17: Getting told that, well, October that last year is the
Speaker 17: time when you can come back and get their things
Speaker 17: going again.
Speaker 2: Here's what I want to know before before you go on, bro,
Speaker 2: how much did you pay so far and cash out
Speaker 2: of pocket to them?
Speaker 17: You know, I've got the numbers here. I haven't really
Speaker 17: ed it up, but I've got no Just.
Speaker 2: Give me rough, give me rough. You got to know
Speaker 2: roughly what you pay bro?
Speaker 17: Okay? Approximately? Well, let's see here, one hundred and sixty thousand.
Speaker 2: Okay. Now I want to know one other thing. How
Speaker 2: much is the tot.
Speaker 1: Hello?
Speaker 2: How much is the total project?
Speaker 1: Okay? Yeah?
Speaker 17: The contract here, the total project was going to run
Speaker 17: about almost two hundred ninety thousand.
Speaker 2: Okay, So keep going with your story. What happened? Okay?
Speaker 17: What happened is we kept getting delayed and promises and
Speaker 17: that these these timelines that haven't occurred, and so currently
Speaker 17: we're out, you know what, ninety seven thousand, you know,
Speaker 17: with a combination of of the Bortamineum project and the building.
Speaker 2: And I thought you said one hundred and sixty thousand
Speaker 2: so far. I thought you said one hundred and sixty
Speaker 2: so well.
Speaker 4: There's been other work done and completed.
Speaker 17: And that's where the difference is at. But what hasn't
Speaker 17: been completed is that we haven't got the risk project
Speaker 17: done as far as the foundation work and the building.
Speaker 2: Well, okay, hold on, hold on for okay, the guy
Speaker 2: didn't walk away or anything, and he did start. I
Speaker 2: need to know what percentage of the project is done.
Speaker 17: I'm going to say about fifty percent.
Speaker 2: Did you say sixty percent? Fifty? Okay, fifty half? Okay,
Speaker 2: here's I here's what else I want to know. That's
Speaker 2: one sixty you said you paid did you now? And
Speaker 2: then you mentioned ninety seven? So is it one sixty
Speaker 2: plus ninety seven?
Speaker 9: Uh one?
Speaker 17: Actually totals one sixty. And there's been some work done
Speaker 17: that been paid for, but we're still out ninety seven
Speaker 17: thousand or for the completion of the foundation and.
Speaker 2: I see this is the part and Selmo, I'm answering.
Speaker 2: I'm asking this for a very specific reason. You keep
Speaker 2: mentioning two numbers. So I don't understand how much how
Speaker 2: much money out of your pocket? I don't care where
Speaker 2: it went? How much money out of your pocket for
Speaker 2: this project? So far?
Speaker 17: Probably that first number one hundred and sixty, okay.
Speaker 2: And that includes the ninety seven right, okay, So keep going.
Speaker 2: Fifty percent of the project has been done. Is it
Speaker 2: pretty good? So far? So far?
Speaker 17: Yeah, he can. He's completed what he's you know, what
Speaker 17: he started, you know, as far as like the septic system, and.
Speaker 2: So what what are you calling about today?
Speaker 17: Well, I'm calling about that. We're not getting any more
Speaker 17: response from him as far as we keep getting these delays,
Speaker 17: and we we uh, we can't get on the timeline
Speaker 17: when you're gonna we can't get anything affirmative from him.
Speaker 2: And when was the last time he was on the job.
Speaker 18: Oh, my gosh.
Speaker 17: Probably uh, I'm gonna say maybe April tune of last.
Speaker 2: All right, hang on, I'm Tom Martinez three O three
Speaker 2: seven one three eight two five five. This is bad news.
Speaker 2: We got to talk about it. And by the way,
Speaker 2: one clear Choice Garage Doors will do the beautiful garage
Speaker 2: doors for you. One clear choice doores dot com. Whether
Speaker 2: it's the opener or the door, They'll do it all.
Speaker 2: And twenty four to seven service for emergencies, all of
Speaker 2: the prices on their website. One clear choice doors dot Com.
Speaker 2: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 2: dot com. You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up free, no obligation. In comparison,
Speaker 2: call Compass Insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three all three seven
Speaker 2: to seven to one help. You'll think you're his only
Speaker 2: customer when you choose Frank durand the real estate Man
Speaker 2: dot com to list your home with Remax Alliance three
Speaker 2: three nine two zero sixteen twenty two. I'm Tom Martino.
Speaker 2: You're troubleshooter and Selmo has a problem. And by the way,
Speaker 2: I didn't forget about you, Barbara hang On and Selmo
Speaker 2: if you hadn't heard from them since April, fifty percent
Speaker 2: of the project's done, you've paid roughly half. I mean,
Speaker 2: you're not behind the eight ball as far as money out,
Speaker 2: but we need to give you some help. We need
Speaker 2: to have somebody maybe assigned to this case that can
Speaker 2: make some phone calls. Would you like that?
Speaker 17: Yes, that'd be great.
Speaker 2: Where's this being built in Brighton? May I ask the size?
Speaker 2: I'm curious.
Speaker 17: Yes, it's approximately thirty two hundred square feet.
Speaker 2: Okay, so you have you know, these things are very
Speaker 2: popular with people that I call nott So what I
Speaker 2: mean by that is like you have people that have
Speaker 2: done it with airplanes, you know, part hangar, part residence.
Speaker 2: People have done it with gearheads, cars, park garage or
Speaker 2: shop and part residents horse people. That's really popular. They
Speaker 2: do some stalls in a little arena maybe or wash racks,
Speaker 2: and then they do a residence next to it. So
Speaker 2: what kind of neighborhood are you in?
Speaker 17: It's like a farming neighborhood. Is pretty quiet out here.
Speaker 2: Now, why did you decide to do that combination unit
Speaker 2: of residents and shop.
Speaker 17: Well, because we have a motor home that would like
Speaker 17: to put in and tinker with. So it's one of
Speaker 17: the good sized garage to I was, I give it
Speaker 17: the wrong numbers. It's gonna be about thirty six hundred
Speaker 17: square feet and eleven hundred of that was going to
Speaker 17: be the living quarters. It's about twenty five hundred.
Speaker 18: Okay, garage.
Speaker 2: So do you travel a lot with your motor home?
Speaker 9: Yeah?
Speaker 2: Sure do Yeah. So anyway, we're going to give you
Speaker 2: deputy doc. He volunteered. He said, let me help and
Speaker 2: Selmo and and Selmo. Do you know your name? Your
Speaker 2: name means protected by God. I bet you knew that, right.
Speaker 17: I've heard that once more than once.
Speaker 4: Yeah.
Speaker 2: Yeah, dramatic background, but it goes to Portuguese and Italians
Speaker 2: adopted after a saint. I looked that up. I looked
Speaker 2: it up. It's pretty cool, all right, man, thank you
Speaker 2: very much. Three oh three seven one three eight two
Speaker 2: five five Barbara. Back to Barbara. So let's continue here
Speaker 2: your FOURD escape again. Now they say you need an engine.
Speaker 2: What I'd like you to do is get back to
Speaker 2: us on that warranty. We will have somebody go over
Speaker 2: everything to make sure you're being treated fairly. Do you
Speaker 2: have any follow up questions?
Speaker 3: I appreciate that. I just want to let you know
Speaker 3: that my warranty was an extended purchased at the time
Speaker 3: that I bought the car. It's an extended warranty use
Speaker 3: vehicle coverage.
Speaker 2: But we still at twenty seventeen. If you've owned it
Speaker 2: since then, did you buy it in two thousands? Yeah,
Speaker 2: she's saying she has some kind of aftermarket warranty. Who
Speaker 2: is it? Okay? Hold on, when did you buy this car?
Speaker 3: Five of twenty three?
Speaker 2: Okay, okay, so when you bought it, that's when you
Speaker 2: bought an extended warranty. Correct, Okay, fine, keep us in
Speaker 2: front of Okay, all right, you keep us informed. And
Speaker 2: I wrote this down three oh three seven one three
Speaker 2: talk three oh three seven one three eight two five five.
Speaker 2: Let me go back to some texts about windows, doors
Speaker 2: and siding. Somebody wants to know. Now, this is controversial.
Speaker 2: Nobody likes down talking bad about products they sell for
Speaker 2: goodness sakes. But I I am not. I'll just say
Speaker 2: this upfront. I'm not a big fan of Hardy I'm not.
Speaker 2: You know, it's got to be installed, in my opinion,
Speaker 2: perfectly and all of that. I'm on to ask K
Speaker 2: and H Home Solutions what they think about hardyboard or
Speaker 2: whatever they call James Hardy siding, Robert, yes, And then
Speaker 2: what other options you have and what do you like?
Speaker 16: Go ahead, Like you said, hardiboard, I mean, is really
Speaker 16: going to be like your best option here for the
Speaker 16: elements just because it stands the test of time. But
Speaker 16: why just because it's concrete board, it's it's made for
Speaker 16: the elements, it's pre painted. Part of their paint is
Speaker 16: part of their warranty.
Speaker 2: It's pretty resisted.
Speaker 16: Yeah, it stands the test of time, but you're right, Tom,
Speaker 16: it has to be installed correctly for everything to function right.
Speaker 16: The next to that, we do have a mill Run
Speaker 16: which is an insulated vinyl that also comes with like
Speaker 16: a lifetime pro rated warranty. And then we have pro
Speaker 16: v a vinyl that we also comes with a pro
Speaker 16: rated warranty. But we also of offer a house rap
Speaker 16: that also adds an insulating factor as well behind some
Speaker 16: of these because some of you just you know, some
Speaker 16: of the siding we get is just siding, but we
Speaker 16: also can add a house rap that has our value
Speaker 16: on it as well. So not just.
Speaker 2: Tickets, man, Yes, sir, yeah, I will, I will, I
Speaker 2: will home show tickets.
Speaker 16: Go ahead, spill the beat. So we're running the home
Speaker 16: show like you guys are advertising. We're down there from
Speaker 16: the eighth to the sixteenth and We're running a little
Speaker 16: deal here that if anybody wants to call in during
Speaker 16: the show and mention your guys' show to us and
Speaker 16: get a book a free quote with us, we will
Speaker 16: give them some free tickets to the show.
Speaker 2: How much are those worth?
Speaker 16: Man, they've raised the prices recently. They used to be fifteen.
Speaker 16: They range anywhere from fifteen to thirty dollars a piece. Wow.
Speaker 2: Okay, So how many are giving away for a free quote?
Speaker 16: I mean, we have quite a few, depending on you know,
Speaker 16: what their needs are. But I'd say at the minimum two.
Speaker 16: If you needed more than that, I'm sure we could
Speaker 16: make something work.
Speaker 9: Oh he means how many?
Speaker 18: Four?
Speaker 9: Yeah?
Speaker 6: I mean like if ten people call, they'll all get
Speaker 6: tickets right present?
Speaker 2: Yeah? No, no, no, What I mean is each party
Speaker 2: mark if somebody wants But that's good too, the overall limit.
Speaker 2: But if a party calls, is a party two? Or
Speaker 2: would you give away four tickets? Sure?
Speaker 16: Absolutely, we'd give away four tickets whatever you need to
Speaker 16: get to the show, as long as you book a
Speaker 16: free consultation with.
Speaker 2: Us and then mark mentioned total limit. How many do
Speaker 2: you have to give away? I mean, is it until
Speaker 2: further notice or what? Yeah?
Speaker 16: Until further notice. I mean I'd love to run out
Speaker 16: of all of them.
Speaker 4: That's sure.
Speaker 2: You can't be a free home show, so I mean.
Speaker 16: Right, god, exactly, it's a good time.
Speaker 2: It comes like, Now, what do you do when when
Speaker 2: they call? When they called, you set them aside.
Speaker 16: Or uh oh yeah, I know they just have to
Speaker 16: mention and they get them at will call or what. Yep,
Speaker 16: we will set them at will call. If on the
Speaker 16: event that they do, like I said, book the appointment,
Speaker 16: then yeah, we'll have them. They're ready for them to
Speaker 16: all right.
Speaker 2: Let me give you that. Let me give that number
Speaker 2: out three three three oh three four to one seventy
Speaker 2: one hundred, and that's the K and age number you
Speaker 2: can use any time. Yep. Uh for any kind of products.
Speaker 2: That's three oh three four to one seventy one hundred.
Speaker 2: Go with a sure thing Denver's Best Roofer Excel roofing
Speaker 2: dot com. You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up free no obligation comparison
Speaker 2: call Compass insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three oh three seven
Speaker 2: seven one help You'll think you're his only customer. When
Speaker 2: you choose Frank durand the real estate man dot Com
Speaker 2: to list your home with Remax Alliance three oh three
Speaker 2: nine two zero sixteen twenty two. Hi Tom Martsino here
Speaker 2: seven one three talks seven one three eight two five five.
Speaker 2: So Greg has a question about Rhinoshield.
Speaker 19: Go ahead, Greg, Yeah, Tom, I've been hearing a lot
Speaker 19: of commercials for rhino'shield and I was wondering if you
Speaker 19: know anything about it.
Speaker 2: Yes, I do. Yeah. In fact, over the years, it's
Speaker 2: not new. Over the years, similar products have been marketed
Speaker 2: and I actually used one of them years ago on
Speaker 2: my house. Now, I want to say this right up front.
Speaker 2: If given the choice, I'd go with Kanage Home Solutions
Speaker 2: and get a siding. Okay, Now, I think rhino shield
Speaker 2: is good when you already have a wood product or
Speaker 2: a product that needs to be painted. And we're not
Speaker 2: talking about the rhino that goes in a pickup truck.
Speaker 2: We're talking about rhino shield a painting or a coating
Speaker 2: for a house or a deck. And what it is
Speaker 2: is basically microscopic ceramic spirit spheres. They're little pieces of
Speaker 2: basically ceramic mixed in with a coloring and a insulated,
Speaker 2: durable paint. It's about ten times thicker than regular paint.
Speaker 2: A lot of people don't like the way it looks.
Speaker 2: It does look like a coating. Okay, you're not going
Speaker 2: to see it does look like a coating. I mean
Speaker 2: it does. But it is really strong, really strong. You
Speaker 2: can actually stop wood rotting. You can go over well
Speaker 2: you want to clean up the rot and sand it
Speaker 2: down and all that. But it's pretty damn good. So
Speaker 2: is highly reflective, so it doesn't absorb heat, and and
Speaker 2: it doesn't warp or fade, it doesn't crack. It's good. Okay,
Speaker 2: but it comes in several different brands. They're not the
Speaker 2: only ones that do it. Now, what do you know
Speaker 2: about it? I'm going to ask our expert here, Robert
Speaker 2: Schischler from K and H. What do you think? Robert?
Speaker 16: You know, I gotta be honest with you, Tom. I'm
Speaker 16: not too familiar with the rhino shield. I mean, we
Speaker 16: like again, we do siding strictly, So I can't give
Speaker 16: you the best answer here. Like you said, the best
Speaker 16: thing I would do is go with siding with us,
Speaker 16: because that's going to be your better fix. But yeah,
Speaker 16: I wish I could give you more answers, but I
Speaker 16: don't have the answers for that.
Speaker 2: You know, it's pretty damn expensive too. What are you
Speaker 2: being quoted for your house?
Speaker 4: I haven't. I haven't called yet.
Speaker 19: And one thing I do know is based on the cost,
Speaker 19: you're not going to be able to change colors very often.
Speaker 19: You're gonna have to, oh.
Speaker 2: Well, for sure. I mean changing a color would be
Speaker 2: a nightmare taking the damn stuff down.
Speaker 19: Yeah, So, I mean that's that so far. I haven't
Speaker 19: contacted anybody. I'm going to do some research and see
Speaker 19: who the different brands are. I have an existing home.
Speaker 19: In the the siding which is wood and on the
Speaker 19: back it celp siding is then pretty good shape. I'm
Speaker 19: just getting tired of painting every five years.
Speaker 2: Liten to this man, Listen to this thinking of it.
Speaker 2: Listen to the pricing. According to this data I pulled
Speaker 2: up on a home improvement site Independent, it can range
Speaker 2: up to fourteen bucks a foot. It's usually it's anywhere
Speaker 2: from nine to fourteen bucks a foot. And you're talking about, like,
Speaker 2: you know, eighteen grand for like a two thousand square
Speaker 2: foot house. I mean, yeah, it's a lot of money.
Speaker 2: I mean so well, you can damn near do siding.
Speaker 19: Yeah, so the for a two thousand square foot home,
Speaker 19: what would LP sighting? I'm not LP, but uh, James
Speaker 19: Hardy got the concrete mixed it, yeah, James Hardy.
Speaker 2: Yeah, what would that be? Robert approximately?
Speaker 16: Approximately? Just roughly, man, I mean right around that. I mean, honestly,
Speaker 16: it's a it's a very it's a high end product.
Speaker 1: Man.
Speaker 16: It's it's good. It's lasts a sense of the test
Speaker 16: of time. So but I'm not the sales reps. I mean,
Speaker 16: I don't want to quote them and tell me.
Speaker 2: No, I get it. But we got to have some ballparks.
Speaker 2: I mean, that's the whole idea of being here, right,
Speaker 2: we got it. You know. So you're saying probably a
Speaker 2: medium size or good size home about eighteen grand fully installed.
Speaker 16: Fully installed, fully warranted, and then again comes with a
Speaker 16: thirty year, thirty year manufacturer quarantine, one time transfer that will.
Speaker 2: Come out and give you a free quote. Man, you'll
Speaker 2: get free tickets to those tickets to the show. Absolutely,
Speaker 2: you know that's not a bad idea. Yeah, it's three
Speaker 2: out three. It is a great idea. And then you
Speaker 2: get home show tickets. Yeah, then not only that.
Speaker 16: Let me know, home show you can look at all
Speaker 16: the products absolutely come down saying, you know, I.
Speaker 2: Hesitate to bring this up, but bro I got to
Speaker 2: bring it up, Robert, only because I loved it, and
Speaker 2: so many companies did it. Those they they're all different names,
Speaker 2: but it all comes down to this solid polymer. One
Speaker 2: is called Everlast. They were called different names, and then
Speaker 2: they abruptly pulled them off the market. Yes, and I
Speaker 2: mean these things had color through and through. They were
Speaker 2: damn near bulletproof. What happened, Robert?
Speaker 16: You know, in the process of their manufacturing, we started
Speaker 16: realizing some of the issues with Colorado weather. Some of
Speaker 16: their products were warping. Son was just kind of beating
Speaker 16: us up, and so we kind of had to get
Speaker 16: rid of that product. Unfortunately, it started out, like you said,
Speaker 16: really well as a solid product, but it just again
Speaker 16: Colorado mile High element there really kicks its butt. So
Speaker 16: that's where we kind of lean more.
Speaker 2: Well around the country. Is this still doing well? It's
Speaker 2: still yeah.
Speaker 16: It performs well in other areas out east, you know,
Speaker 16: anywhere really outside of Colorado, Arizona, Wyoming, kind of this
Speaker 16: little belt we're in here.
Speaker 2: But again, now I heard another one. Here's another one,
Speaker 2: a line siding. Have you heard of that? I have not? Okay,
Speaker 2: apparently it was like the solid product, you know, the
Speaker 2: polymer product. So you haven't heard of it?
Speaker 16: Well, I have not. I mean, like I said, we
Speaker 16: are our big ones that we know that can kind
Speaker 16: of stand the test of time are Hardy, pro Vio
Speaker 16: Vinyl and mill Run and its great warranty.
Speaker 2: And again, what is pro Via Basically is it just
Speaker 2: a vinyl product? It is?
Speaker 16: It is a vinyl product. Obviously, tons of different colors
Speaker 16: and options and caps and whatnot. But it does come
Speaker 16: with a lifetime warranty that is also one time transferable.
Speaker 2: Okay. Then I have another question. Do you remember the
Speaker 2: vinyl coded steel and vinyl coded When we talk about vinyl,
Speaker 2: are we talking about that or are we talking about
Speaker 2: vinyl straight vinyl or vinyl coded.
Speaker 16: It's straight vinyl. A lot of it is backed too,
Speaker 16: so it can kind of you know, uh, take a
Speaker 16: beating as far as hail and what not goes. So,
Speaker 16: but it is straight vinyl product.
Speaker 2: Okay. Do they make vinyl coded steel anymore?
Speaker 16: And aluminum they might, We don't do it just because
Speaker 16: of all the issues we had you know with.
Speaker 2: Uh okay, William William, what is your comment on siding?
Speaker 18: Well, I just recently got did some work in the
Speaker 18: house and I did get quote it was last year.
Speaker 18: There was a recent K and H, a bunch of folks,
Speaker 18: all of we're pretty consistent. But to do a Hardy
Speaker 18: siding on the house was going to be about fifty
Speaker 18: grand for twelve.
Speaker 2: Hundred and how big is your house?
Speaker 18: About twelve hundred square foot?
Speaker 2: It's a hundred square feet fifty grand?
Speaker 18: Well, I'm talking about the entire foot print inside the house.
Speaker 18: I don't know what the measurement was outside.
Speaker 16: Yeah, there's a lot of things, you get that, but
Speaker 16: it can't be that much twelve hundred square feet.
Speaker 4: But no, it was.
Speaker 18: What's that It was pretty consistent amongst everybody in the industry,
Speaker 18: But for Hardy to be completely redone sooppits and all
Speaker 18: that stuff, it was going to be about thirty five
Speaker 18: to fifty grand fifty being outside if they had to
Speaker 18: replace any OSB So okay, Yi, I mean yeah, man,
Speaker 18: there was nobody who out there? Crazy?
Speaker 2: What else did you get? What else did you get
Speaker 2: bids on?
Speaker 15: Well?
Speaker 18: I did the painting, the whole house painting and redoing
Speaker 18: repairs instead of doing replacement of.
Speaker 2: Hey, so you know what some people are doing, William.
Speaker 2: They take off the damn siding and they're putting up stucco.
Speaker 18: Yeah, there's nothing wrong with it. It was a good, good idea.
Speaker 18: I just yeah, I didn't have OSB under there.
Speaker 2: Damn. I'm wondering how much you know. I wonder if
Speaker 2: you compare like stucco to like other kinds of siding,
Speaker 2: what that would be, Robert, what do you think as
Speaker 2: far as comparisons, do you know, like James Hardy or
Speaker 2: another good siding versus stucco? Is siding a bit cheap?
Speaker 16: You know, we don't do any stucco, so I can't
Speaker 16: really do any price comparing there.
Speaker 2: I do it, but certainly though when it comes certainly
Speaker 2: when it comes to selling, though, you have to sell
Speaker 2: against some of this stuff.
Speaker 16: Yeah, no, one hundred percent. I'm not the sales rep,
Speaker 16: so I can't really. I don't want to speak out
Speaker 16: of turn here, but I just can't. We don't really
Speaker 16: see your doc and stuff too much.
Speaker 2: So let's talk about free tickets. If you want free tickets,
Speaker 2: you can get free tickets. That's one thing we know
Speaker 2: for sure if you get a free estimate three oh
Speaker 2: three four to one seventy one hundred four to one
Speaker 2: seventy one one hundred. We got more coming up. Go
Speaker 2: with a sure thing Denver's Best Roofer Excel Roofing dot com.
Speaker 2: You don't pay a cent until you're content. Time for
Speaker 2: an insurance check up free, no obligation comparison call Compass
Speaker 2: Insurance paying too much your coverage at dozens of insurance
Speaker 2: companies find out now three oh three seven to seven
Speaker 2: one help. You'll think you're his only customer when you
Speaker 2: choose Frank durand the real estate Man dot com to
Speaker 2: list your home with Remax Alliance three oh three nine
Speaker 2: two zero sixteen twenty two. Hey Tom Martino, your troubleshooter
Speaker 2: three oh three seven one three talk three oh three
Speaker 2: seven one three eight two five five. All right, So
Speaker 2: Deputy Chopper has some follow ups. Deputy Chopper, let's go
Speaker 2: with a couple of them. Here, what's happening?
Speaker 1: I just have one.
Speaker 11: We had a caller Antonio call a couple of days
Speaker 11: ago about a problem at a mortuary where there.
Speaker 2: Was a yes, Sir of.
Speaker 11: The husband, and they opened up the casket and the
Speaker 11: remains was in part separated from everything.
Speaker 2: Now, this this was the viewing of I think of
Speaker 2: his wife, but I might be wrong, but in any case,
Speaker 2: it was terrible. What was his name?
Speaker 11: I didn't get the husband's name, but Antonio was a
Speaker 11: friend of the family. I did reach out to a
Speaker 11: very good friend of mine who's been in the business
Speaker 11: for forty four years, and he could not believe this.
Speaker 11: It just is not the standard policy. And we talked
Speaker 11: about it for some time and he thought the only
Speaker 11: way it could have happened is the martuary didn't realize
Speaker 11: what the shape of the body was at.
Speaker 1: The time, and.
Speaker 11: Because my friend said he would never ever show a body.
Speaker 2: Yeah, but what, so what happened in this particular case.
Speaker 2: You don't have the guy's first name. I can't look
Speaker 2: it up.
Speaker 10: What was we know?
Speaker 11: Antonio?
Speaker 2: Antonio? Okay, got it? So so what what ended up happening? Anything?
Speaker 11: Well, since Antonio was caught was just calling on his own,
Speaker 11: I said, because the family is in uh oh okay ceremonies,
Speaker 11: have the husband call us if there's still an issue,
Speaker 11: because yeah.
Speaker 2: Because wasn't this service supposed to be this Friday?
Speaker 1: Yes?
Speaker 11: It was, Uh, it was it's a Catholic service that
Speaker 11: was going to be a mass and then the cremation
Speaker 11: this Friday.
Speaker 9: So I wanted.
Speaker 11: The the husband agreeve and get it and then call
Speaker 11: us if he had some issues, because it's rough when
Speaker 11: we're getting a third hand caller, you know, talking about something.
Speaker 2: Yeah, for sure. And so you didn't call the.
Speaker 1: Husband, No he didn't.
Speaker 11: He didn't. Again, it was his wife's wife's friend and
Speaker 11: he didn't have that information. It was supposed to say,
Speaker 11: okay stuff, and he never did. All right, you want
Speaker 11: to add one thing.
Speaker 2: Well, well we're still available if he needs help. So
Speaker 2: what's going on now? Bro?
Speaker 1: With the other one?
Speaker 11: The oh, this one, this one might shock us too.
Speaker 11: But remember the guy that had the sixteen year old
Speaker 11: washing machine and he bought parts from Sears and he decided,
Speaker 11: with my talking, to go buy a new washing machine.
Speaker 11: And Serious said send back the parts and we'll give
Speaker 11: you a refund. Guess what, Tom Serious dead the refund?
Speaker 2: Wow? Holy crap?
Speaker 11: Yeah?
Speaker 2: How oh man, Okay, that's good. Did he have to
Speaker 2: send the parts back?
Speaker 11: Yes, he did have to send the parts back. They
Speaker 11: did deduct the diagnosis of one hundred and twenty dollars
Speaker 11: but he got like six hundred and sixty dollars back,
Speaker 11: I think, and he's happy because he has to do
Speaker 11: a washing machine. And to be honest, that's the first
Speaker 11: time I heard Sears ever doing anyth be good. You know,
Speaker 11: since I've been with you, well, you.
Speaker 2: Know, Sears is a freaking dinosaur. I mean, they're dying.
Speaker 2: Can you imagine. I mean, if we look over the
Speaker 2: years at how things have changed, Holy crap, some of
Speaker 2: these giant names are No. One and some of these
Speaker 2: people come out of nowhere in there everything. I mean,
Speaker 2: think about how the world of commerce has changed. Oh
Speaker 2: my gosh.
Speaker 6: I mean, there's eleven Seers stores left, and the majority
Speaker 6: are in California.
Speaker 2: Do you think this could ever happen to a Walmart. No,
Speaker 2: They're too advanced, aren't they? And the largest retailer in
Speaker 2: the world. Plus they adapt well. Sears at one time
Speaker 2: probably was up there. But I think that the word
Speaker 2: I'm looking for is adaptation. Those who adapt stay right, Okay,
Speaker 2: I remember telling Rocky's autos that they never believed in
Speaker 2: the Internet. Anyway, They're unfortunately gone. Right. We have more
Speaker 2: coming up on The Troubleshooter Show three oh three seven
Speaker 2: one three talk seven one three eight two five five
Speaker 2: go with a sure thing Denvers Best Roofer, Excel Roofing
Speaker 2: dot com. You don't pay a cent until you're content.
Speaker 2: Leave time for an insurance check up free, no obligation.
Speaker 2: In comparison, call Compass Insurance. Pay too much your coverage
Speaker 2: at dozens of insurance companies find out now three oh
Speaker 2: three seven seven to one help. You'll think you're his
Speaker 2: only customer when you choose Frank durand the real estate
Speaker 2: Man dot com to list your home with Remax Alliance
Speaker 2: three oh three nine two zero sixteen twenty two.
Speaker 16: D So you don't have.
Speaker 2: Come runouss as can shoot, is gonna help.
Speaker 5: Come Dix is the Troubleshooter Show Now Tom Martinez, Hey, Hey, Hey,
Speaker 5: we're here solving.
Speaker 2: Problems, answering questions, taking your plates. Make your life a
Speaker 2: little easier if we can each end every day Welcome
Speaker 2: one and all, whether you're joining us on the air,
Speaker 2: whether you're joining us on YouTube, or whether you're joining
Speaker 2: us on the radio app. God, it's amazing how many
Speaker 2: calls I'm getting the farthest one, I've gotten two of them.
Speaker 2: What do you think they are? Mark? And it's weird.
Speaker 2: It's weird. In fact, one cafe they gather to listen
Speaker 2: to the show in Alaska, some remote part of Alaska.
Speaker 2: Hello Alaskans, and anyway, Russia the other That's what I
Speaker 2: was just gonna say that, that's right. Well, the guy
Speaker 2: just he texted me the other day. They're still there,
Speaker 2: this village in Russia. I mean, I don't know why,
Speaker 2: but it's pretty cool. So and speaking of Russia, Deputy
Speaker 2: d was from there, and so, uh, you know, how
Speaker 2: the heck and what the heck do they want?
Speaker 9: Right?
Speaker 2: What do they what do they want to hear from
Speaker 2: this show that would be of use to them? And
Speaker 2: of course we have not. I've never gotten texted from
Speaker 2: anywhere farther than that. But I will give away a gift.
Speaker 2: I'll send you some swag and whatever you want, up
Speaker 2: to one hundred dollars, like maybe Amazon or something, if
Speaker 2: you text me and I'm going to verify it. So
Speaker 2: don't pretend from the farthest, the farthest text I get
Speaker 2: or email or contact on YouTube the farthest went away.
Speaker 2: Today we'll get a prize three oh three seven to
Speaker 2: one three talk And I don't mean mentally distant, because
Speaker 2: that would be Doc, he'd win. We're talking about geographically distant,
Speaker 2: all right, So what's on your mind today? We don't
Speaker 2: have for the first time, we don't have calls, So
Speaker 2: I'm going to go to some texts. Tom Hardy board,
Speaker 2: Hearty siding and anything like that is totally compromised if
Speaker 2: someone does not install it properly. So what they're what
Speaker 2: they mean by that is basically they have to have
Speaker 2: the nails or the you know, yeah nails. They don't
Speaker 2: screw it in right, and it can't penetrate the surface.
Speaker 2: All it's it's you've got to be highly skilled to
Speaker 2: install it properly. And they say that they'd rather not
Speaker 2: do it now. Align siding, by the way, somebody texted
Speaker 2: me and said they have it and they love it,
Speaker 2: and it's kind of like the old polymer sightings I
Speaker 2: talked about. But it's a composite cladding. It's by gen Tech,
Speaker 2: And I was trying to think about this line because
Speaker 2: it is a total solid product and the colors are
Speaker 2: impregnated and it's a pretty damn nice uh it's it's
Speaker 2: a pretty nice product a line, and I believe Genesis
Speaker 2: does that right, Mark, didn't they say they did that, Jennie. Yeah, Uh,
Speaker 2: Genesis Total ex Series and Gravinas. I believe Gravina's man.
Speaker 2: They do a little bit of everything, for sure. They
Speaker 2: have you know, like I said, fifty lines of windows,
Speaker 2: multiple lines of doors and windows, and that's Gravina, by
Speaker 2: the way, Gravina Windows dot Com. Nine to fifty West
Speaker 2: Evans and god, we've had them on our list for
Speaker 2: years and year and years, Larry and now Nick and
Speaker 2: then of course Larry worked with his dad nine to
Speaker 2: fifty West Evans, Graffina Windows dot Com. And when we
Speaker 2: talk about heritage, we've been blessed, Mark, We really have
Speaker 2: been blessed by the people that we do business with.
Speaker 2: I mean we really have. When you talk about things
Speaker 2: that could go wrong with companies, I mean, if you
Speaker 2: think about it, we haven't had a lot of bad
Speaker 2: companies over the years. They exist. You know, we've had
Speaker 2: a couple of duds here and there, but it's general.
Speaker 2: I think not was it Solar, No, I forget the name,
Speaker 2: so I don't want to say I think it was,
Speaker 2: but that one. Yeah, that guy, Oh god.
Speaker 1: You know what.
Speaker 2: Here's the thing. Though, he didn't start out bad, No, No,
Speaker 2: he was a pretty good company for a while. See,
Speaker 2: here's the thing. There are a lot of companies that fail,
Speaker 2: not because of dishonesty or anything, but for other reasons.
Speaker 2: And when they fail and they go downhill, it's how
Speaker 2: they handle it that counts. And that's why we always
Speaker 2: keep a really close watch on everything we do when
Speaker 2: it comes to endorsing companies. I mean, if you think
Speaker 2: about it, mark maybe two or three and I say
Speaker 2: bad ones or where they ended badly. And when you
Speaker 2: think of the thousands of people on the referral lists
Speaker 2: over the years and the people we've endorsed. Now, by
Speaker 2: the way, this is really frightening. There's been a new
Speaker 2: study and under Health Watch and CBS News is reporting it.
Speaker 2: Microplastics in human brains are increasing over time.
Speaker 13: They have.
Speaker 2: In an article published by Nature Medicine, the University of
Speaker 2: New Mexico. Researchers found microplastics in human brains in the
Speaker 2: last eight to ten years have increased fifty percent. I
Speaker 2: don't even know how they know this, but apparently they
Speaker 2: have tracked results of autopsies and brain tissue samples have
Speaker 2: before it used to be liver and kidney. Now brain
Speaker 2: samples show high concentrations of microplastics. I mean, what the
Speaker 2: hell is going on? It seems like plastics are everywhere,
Speaker 2: and to me that's frightening. I mean it's just like
Speaker 2: there's nothing you can do about it. It's in soil,
Speaker 2: it's in everything. I don't know how you would or
Speaker 2: how people who manufacture food products could even detect plastic.
Speaker 2: I'm not even talking about the obvious like packaging and
Speaker 2: all that. I'm talking about stuff that is absolutely hidden
Speaker 2: from us and no detection available. So super Bowl ads
Speaker 2: this year this is another thing that I find fascinating.
Speaker 2: Not only are they paying five million dollars for thirty seconds?
Speaker 2: Can you imagine that?
Speaker 10: Five time? It was million million, eight million.
Speaker 2: Oh it's not five it's eight million.
Speaker 10: Million for a thirty second spot.
Speaker 2: Holy crap. Where did I get this five? Oh? That
Speaker 2: was hold on, Yeah, you're right. This was an average
Speaker 2: over the last few years. This is eight million. So
Speaker 2: what's big? What's the biggest thing being advertised in twenty
Speaker 2: twenty five in the Super Bowl? Well, consumer packaged goods.
Speaker 2: They call it as a general category. What would a
Speaker 2: consumer package? I don't even know what that means? Consumer
Speaker 2: packaged goods? So here's the thing. Next category being advertised
Speaker 2: is food and beverage. So those are the biggest ones
Speaker 2: package goods. I still have to find out what the
Speaker 2: hell that means? No break Tom and they know that
Speaker 2: would come under wouldn't that come under food and beverage?
Speaker 10: But it's it's packaged goods also.
Speaker 2: Okay, Anyway, the other one is let's see, here's the
Speaker 2: other one. Uh, Tech is number three being advertised. Financial
Speaker 2: service is number four, automobile's number uh is number three, media, retail, pharma, travel, betting,
Speaker 2: and then that's it. Betting is at the bottom of
Speaker 2: the barrel. You would think that would be big, right
Speaker 2: and uh so the the the thing about improvement, body
Speaker 2: awareness and body improvement would be under h under both
Speaker 2: tech and retail and pharma. So some of these stem
Speaker 2: different categories. Then there are first timers doing their Super
Speaker 2: Bowl ad. Can you imagine allotting eight million dollars for
Speaker 2: one thirty second commercial? Imagine that and wanting to get
Speaker 2: a payoff on that. We got more coming up on
Speaker 2: The Troubleshooter Show three oh three seven one three Talk
Speaker 2: three oh three seven one three eight two five five.
Speaker 2: Frank Thrand, the real estate man, will do a market
Speaker 2: valuation of your home and predict or tell you what
Speaker 2: he can sell it for or what it will sell
Speaker 2: for what you cannet based on the local expenses and
Speaker 2: how your home compares. This is all a free analysis
Speaker 2: with absolutely no obligation. It's not a drive by, it's
Speaker 2: a complete detailed analysis. Frankrandreal Estate Man dot com three
Speaker 2: oh three nine two zero.
Speaker 16: Two.
Speaker 2: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 2: dot com. You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up, free no obligation. Comparison
Speaker 2: call Compass Insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three oh three seven
Speaker 2: to seven to one help. You'll think you're his only
Speaker 2: customer when you choose Frank durand the real estate Man
Speaker 2: dot com to list your home with Remax Alliance three
Speaker 2: oh three nine two zero sixteen twenty two. Hey Tom
Speaker 2: Margina here three O three seven one three talk three
Speaker 2: O three seven one three eight two five five. Welcome
Speaker 2: to the show. We're here to help you solve problems,
Speaker 2: to answer questions, to make complaints, make your life a
Speaker 2: little easier by the way, no political or ideology being
Speaker 2: advertised this year, we're told. And also Chinese companies, they
Speaker 2: were all over the game last year, and there they've
Speaker 2: cut way back. China is kind of afraid of what
Speaker 2: And we're talking about Super Bowl advertising of what the
Speaker 2: government's going to do, and we were also just talking
Speaker 2: about something that I believe is business as usual nowadays.
Speaker 2: It used to be that when the government took action
Speaker 2: and they did something, whether it be for consumers. Mostly
Speaker 2: that's what I've been interested in over the years, or
Speaker 2: it's been more on the social lifestyle or the economic
Speaker 2: or finance ring or realm. Here's something that's been really weird, well,
Speaker 2: I mean not really weird, but the fact of life
Speaker 2: recently is that you get a pendulum that swings from
Speaker 2: being anything, goes to being conservative to being whatever in between.
Speaker 2: And it seems like the American people put up with
Speaker 2: a certain amount and then say no more of this
Speaker 2: than they put up with that, and they say no
Speaker 2: more of this, and it goes back and forth. It
Speaker 2: really does. Okay, it really does, and we no longer
Speaker 2: have moderation like you have all or nothing. For example,
Speaker 2: under Biden and his administration, which would clearly be called liberal.
Speaker 2: We had clearly an administration who did certain things a
Speaker 2: certain way, and now we have an administration basically doing
Speaker 2: almost the opposite. If you take Title nine for example,
Speaker 2: which is about women's sports and sports in general and scholastics,
Speaker 2: Biden basically had a rule that anyone could be classified
Speaker 2: as any gender they want, which just a statement. There
Speaker 2: had to be There were no drugs involved, no surgeries involved,
Speaker 2: nothing you could just switch. And I know personally a
Speaker 2: case where there was this kid in college who could
Speaker 2: not make it. He was the worst. Oh, I'll just
Speaker 2: tell you what it was. It was fencing. He was
Speaker 2: the lousiest fencer you want to see, okay, and it
Speaker 2: was a Division one competition and the school took it
Speaker 2: quite seriously. So he comes back in his I believe
Speaker 2: his third year, and he continued through his fourth year.
Speaker 2: He comes back as a woman. He did not take
Speaker 2: drugs and did not have surgery, completely simply saying I
Speaker 2: am now a woman. He was allowed to join the
Speaker 2: women's fencing team and displaced people on there who.
Speaker 10: You to be.
Speaker 2: The top. And now he was being the worst male
Speaker 2: fencer became the best fencer on the female team. Went
Speaker 2: out and won all kinds of prizes and medals and honors.
Speaker 2: Think about that. Now, under Trump, he's and by the way,
Speaker 2: in high school, the same thing. Right. Under Trump, he
Speaker 2: basically does an order saying, no, this is the way
Speaker 2: it's going to be. If you're born, whatever you're born,
Speaker 2: you're going to stay. When it comes to athletes, you're
Speaker 2: not allowed to compete with female athletes. They called it
Speaker 2: an assault on They went way farther than just make
Speaker 2: make the executive order. They made it a whole thing
Speaker 2: like you know, hey, it's not fair, and a lot
Speaker 2: of people agree with it. Right. I don't know where
Speaker 2: you stand, but a lot of people agree. In fact,
Speaker 2: a lot of people had no profit and agree. Yeah.
Speaker 2: And here's the thing, Mark, no one really, well I
Speaker 2: shouldn't say no one. People really had no problem with
Speaker 2: you wanting to identify with another gender. I mean, if
Speaker 2: that wasn't their problem, like whether it be prison or
Speaker 2: whether it be anywhere. The problem they had is when
Speaker 2: those rights encroached on others. I mean, let's face it,
Speaker 2: I know that people wanted to make it sound like hate.
Speaker 2: If you felt like a guy who simply decided he's
Speaker 2: now a woman, a lot of people thought it was
Speaker 2: hateful if you were against that him competing with your
Speaker 2: fourteen or fifteen year old girl. I mean, they would say, oh,
Speaker 2: you're a hateful person because you won't let this person
Speaker 2: do that. And what's amazing to me is how many
Speaker 2: women's advocacy groups went along with it. They went along
Speaker 2: with it and said, yep, if he says he's a woman,
Speaker 2: he can compete with us. And they were basically beating
Speaker 2: the hell out of him, and women that waited so
Speaker 2: long to be on teams were displaced by this. Now,
Speaker 2: it wasn't a big number, it wasn't a giant volume.
Speaker 2: There's an open mic somewhere somebody might want to want
Speaker 2: to hear. I guess it was Doc's Mike, go ahead, Doc.
Speaker 20: What if the at the Amateur Athletic Union keeps track
Speaker 20: of times for the hundred yard dash, the woman who
Speaker 20: was the fastest woman in the hundred yard dash had
Speaker 20: over too literally over two thousand men who were faster than.
Speaker 2: Her, and she was the fastest, and she.
Speaker 10: Was the fastest woman. There's just no comparison.
Speaker 6: Well, the tennis players are the ones that blow me away.
Speaker 6: The uh, the Williams sisters, both of them. A mediocre
Speaker 6: college player, mediocre college tennis player can beat the hell
Speaker 6: ten out of ten times. It's market.
Speaker 20: Serena is on a talk show and she said, look,
Speaker 20: but this is almost a direct quote. I don't want
Speaker 20: to play against men. It's a different sport. It's a
Speaker 20: different game. If I played, I think you said, Murray,
Speaker 20: he would beat me in ten minutes, six to oh,
Speaker 20: six to oh. It's faster, it's stronger. I have no
Speaker 20: desire to play men. They just do good. And that
Speaker 20: was a direct quote from Serena Williams.
Speaker 6: And the colleges, by the way, you're going to have
Speaker 6: to follow that new executive order or else. You know
Speaker 6: what happens, right, if they're caught with the gender bathrooms
Speaker 6: and all that stuff and letting men play on female sports,
Speaker 6: they're not going to get any more money.
Speaker 2: That's true. That's true. I think that anyway, the way
Speaker 2: it is now is it seems pretty fair, right. I
Speaker 2: don't know what's going to happen because a lot of
Speaker 2: the states and organizations have threatened to sue. Now, I
Speaker 2: would love and I've always said this, but people just
Speaker 2: don't take us up on I would truly love to
Speaker 2: hear from people who feel differently and why because I
Speaker 2: often wonder about it. For example, with any issue, I mean,
Speaker 2: let's just talk about it without without being staunch or dogmatic.
Speaker 2: I want to hear what you have. For example, with immigration,
Speaker 2: I don't understand why people feel what is going on
Speaker 2: right now with immigration is wrong. Why are there people
Speaker 2: who believe Now I'm not talking about I am not
Speaker 2: talking about people who are here illegally, which in itself
Speaker 2: is illegal, but those who are against having criminals deported.
Speaker 2: We literally have our mayor and our government not wanting
Speaker 2: ICE to have access to criminal data on people. What
Speaker 2: does that say? It's obviously not in favor of just immigrants,
Speaker 2: it's in favor of immigrants who committed crime. They are
Speaker 2: literally are you know the mayor of Denver? God, what,
Speaker 2: what a terrible mistake he is? This guy is nuts? What what?
Speaker 2: What is his reasoning? I would love to talk to him.
Speaker 2: Why does he believe that people who commit crime in
Speaker 2: America after illegally entering or have a criminal record, why
Speaker 2: should they be protected? You see, I'm asking does anyone
Speaker 2: know their reasoning?
Speaker 1: Mark?
Speaker 2: Do you know their reasoning? Seriously? Do you know their reasoning. Well,
Speaker 2: that's what I want to know. But I'm one of
Speaker 2: the few people that actually want to know. I would,
Speaker 2: in fact, i'd let them explain. I wouldn't interrupt him
Speaker 2: and say, but blah blah blah blah. I would love
Speaker 2: to hear. And I know Dan Caple has asked that
Speaker 2: every day, you know, just come on. Then he'd want
Speaker 2: Oh of ques. Do you notice how politicians and people
Speaker 2: people people listening right now who might think, oh, Tom,
Speaker 2: you're nothing but a jerk. You know, you're you're hateful.
Speaker 2: You know that's a bad favorite word in the world.
Speaker 2: What I'd like to know is, why don't you call
Speaker 2: me and let me know your true reasoning? Monty, let
Speaker 2: me know your reasoning. Okay, Monty loves texting behind a keyboard, right,
Speaker 2: and he's he's perfectly willing to let criminals remain in
Speaker 2: this country committing crimes. Why And I don't want to
Speaker 2: just take him. I want to take Kim and all
Speaker 2: the other liberals who text and call or leave messages.
Speaker 2: I want to know your reasoning. Now. Let's forget about
Speaker 2: just regular people who come in illegally, or people who
Speaker 2: want to solemn or anything else. Let's just focus on
Speaker 2: those in the country selling drugs, prostitution, committing assaults, rapes burglaries, thefts,
Speaker 2: car theft. Why does Mayor Johnson want to protect him?
Speaker 2: Is that a fair question? Why do you want to
Speaker 2: protect them? Now? Now, maybe they'll say, well, they're entitled
Speaker 2: to do process. We got to take a break. I'd
Speaker 2: like I just want to know. I promise you if
Speaker 2: you have crazy ideas or sane ideas in my opinion,
Speaker 2: I won't give that opinion. I'll let you express them.
Speaker 2: I'm begging you to give to get your agenda out.
Speaker 2: This is not someone who's going to shut you down.
Speaker 2: Call me three oh three Martino three O three six
Speaker 2: two seven eight four sixty six. We have more coming
Speaker 2: up on the Troubleshooter Show. Go with a sure thing
Speaker 2: Denver's Best roofer Excel Roofing. You don't pay a cent
Speaker 2: until you're content. Time for an insurance check up, free,
Speaker 2: no obligation. In comparison, call Compass Insurance paying too much
Speaker 2: your coverage at dozens of insurance companies. Find out now
Speaker 2: three oh three, seven to seven to one help. You'll
Speaker 2: think you're his only customer when you choose Frank durand
Speaker 2: the real estate man dot com to list your home
Speaker 2: with Remax Alliance three oh three nine two zero sixteen
Speaker 2: twenty two. Hi Tom Martine here, three oh three seven
Speaker 2: one three talk three three seven one three A two
Speaker 2: five five. Welcome to the only show of it's kind
Speaker 2: of anywhere in the universe where we're trying to solve
Speaker 2: your problems, answer your questions, take your complaints. Here's the text.
Speaker 2: And somebody says, and this is a good question, how
Speaker 2: do you know who has the best windows? You advertise
Speaker 2: various companies with various lines, And I want to answer
Speaker 2: that because this is a good question on how I
Speaker 2: can take recommendations or how I make recommendations to more
Speaker 2: than one source. Well, here's my first here's my first priority.
Speaker 2: My first honesty, right, not taking money and running, not
Speaker 2: not stealing, not lying, not cheating, Okay, honesty obviously in
Speaker 2: my line of work, honesty, I mean, if you're going
Speaker 2: to lie to consumers, you'll never make it, or you'll
Speaker 2: make it and then you have to change and chase
Speaker 2: your tail and so after and all of my people,
Speaker 2: that's what I insist on. Honesty. The second thing are
Speaker 2: good products, obviously and service product. Okay, let's put products
Speaker 2: in service. So you got to be able to install
Speaker 2: stuff and have good stuff to install both. But here's
Speaker 2: what's really important. There's more than one good product. We
Speaker 2: just have to come to grips with that. I don't
Speaker 2: know if I can say one product is the best
Speaker 2: for everything. Ever, for anything in any category, including financial
Speaker 2: products and investments, everything has good products and everything has
Speaker 2: bad products. There are bad products, right, So one thing
Speaker 2: you'll hear me advertiser people who have similar products but
Speaker 2: not bad products. Ever, if I find out a bad
Speaker 2: a bad product, that they're done, it's over or an
Speaker 2: inappropriate recommendation. Let's say somebody has a triple pain window
Speaker 2: that's the most energy efficient window on the market, or
Speaker 2: they have a particular vehicle or whatever or repair and
Speaker 2: they offer that repair to someone who has a car
Speaker 2: and this last leg and it's inappropriate. Right. That's where
Speaker 2: the honesty comes in. So it's not just who I
Speaker 2: recommend the honesty and integrity, but I want someone who
Speaker 2: has great products and services and are apropos. So even
Speaker 2: though it's a good service, it might not be apropos
Speaker 2: for you, or a good product, it may not be
Speaker 2: appropriate for you. So you have to have a combination
Speaker 2: of good product, good services, honesty, and then the appropriateness
Speaker 2: of the recommendations. Right. So now it's up to consumers
Speaker 2: to find out what they need and what their mission is.
Speaker 2: You may not need the most energy efficient window or furnace,
Speaker 2: or you may not need the best car repair for
Speaker 2: particular reasons. You have your reasons and your mission for
Speaker 2: the product or service. For example, with a financial journey,
Speaker 2: if your mission is to make as much as you
Speaker 2: can and you're not concerned necessarily about retirement yet you're
Speaker 2: a young person, that's different than someone who is afraid
Speaker 2: of losing money and they want security. Right. So when
Speaker 2: it comes to a vehicle, if you want a clunker
Speaker 2: just to get back and forth to work and it's
Speaker 2: not your dream car, that's different than someone who wants
Speaker 2: a beautiful dream car, or they want a car they're
Speaker 2: only going to drive in pristine conditions. So we're talking
Speaker 2: about mission, which is important, but that's on the consumer
Speaker 2: to figure out what is their mission, what are they
Speaker 2: using the product or service for, and what is the
Speaker 2: best value for them. So that's why I have no
Speaker 2: problems presenting the buffet of products and services and allowing
Speaker 2: consumers to make choices. In fact, I don't think even
Speaker 2: with the very best company in the world, it would
Speaker 2: be appropriate to me to only do one. I don't
Speaker 2: think it would ever do ever, as long as the
Speaker 2: others are equal in ethics and honesty and products and
Speaker 2: services right have to be the same but equal. So
Speaker 2: then consumers are forced to compare. And that's what I
Speaker 2: suggest you always do. And when you compare, you're going
Speaker 2: to find what you need for your purposes. Now, when
Speaker 2: you're comparing people outside of my endorsements, you have to
Speaker 2: be a little more cautious, a little more because I
Speaker 2: do a lot of due diligence for you. So there's
Speaker 2: nothing wrong with going outside the referral list or outside
Speaker 2: of my recommendations. I mean, people do it all the time. Right.
Speaker 2: If you go outside of my recommendations, then just do
Speaker 2: a little more due diligence on background, longevity and wherewithal
Speaker 2: to withstand consumer problems. I give a story about one
Speaker 2: time years ago, I have an HVAC company that was
Speaker 2: putting a system in a church and hard with floor
Speaker 2: and they admit it. They put the ducks in the
Speaker 2: wrong place. They had to be moved that roomed all
Speaker 2: the hardwood floors. This company stepped up and replaced the
Speaker 2: entire church's hardwood floors, removed fues, put down floors, did
Speaker 2: everything because they had to wherewithal to do it. Now,
Speaker 2: another company that might be way cheaper, let's say, or
Speaker 2: of better value in quotes, they could be that one
Speaker 2: job from bankruptcy. They couldn't afford it.
Speaker 1: Maybe.
Speaker 2: So there's a lot more to it than just the
Speaker 2: people behind it. It's the solvency and the stability that
Speaker 2: goes with everything. You want people that are stable. So
Speaker 2: when I talk about this stuff, it's very important to know.
Speaker 2: That is why I give you multiple choices. I'm Tom
Speaker 2: Martine and we have more coming up. Go with a
Speaker 2: sure thing Denver's Best roofer Excel Roofing dot com. You
Speaker 2: don't pay us until you're content. Time for an insurance
Speaker 2: check up free, no obligation. In comparison, call Compass Insurance
Speaker 2: paying too much your coverage at dozens of insurance companies
Speaker 2: find out now three all three seven seven to one help.
Speaker 2: You'll think you're his only customer when you choose Frank
Speaker 2: durand the real estate Man dot com to list your
Speaker 2: home with Remax Alliance three oh three nine two zero
Speaker 2: sixteen twenty two. Hi Tom Martine, you're troubleshooter three oh
Speaker 2: three seven one three talks seven one three A two
Speaker 2: five five. So I was addressing multiple products and services
Speaker 2: and while I recommend them, and it was talking about
Speaker 2: the variety, and that's good. That also goes for when
Speaker 2: you're shopping independently for anything. It might be something I
Speaker 2: never even talk about. And I've said this before over
Speaker 2: and over, and I promise you it works. In fact,
Speaker 2: investigator use it in law enforcement, the CIA uses the technique.
Speaker 2: People use this technique where an agent or someone has dropped,
Speaker 2: not knowing anything, into an area and they have to
Speaker 2: gain intelligence. They start asking questions, the same bunch of
Speaker 2: questions at first, and then those questions they add to
Speaker 2: those questions based on what they're hearing, like, oh, I
Speaker 2: should ask about this, because everyone says the color is
Speaker 2: important or the texture or the timing or the size,
Speaker 2: or who's doing it or whatever, So then you start
Speaker 2: adding another question, what color is it? So anyway, you
Speaker 2: ask enough people, and no matter who is a lot,
Speaker 2: no matter how many liars or cheaters there are in
Speaker 2: a group, there will be a thread of truth. They
Speaker 2: cannot help it. There will be a thread of truth
Speaker 2: because a lot of liars, cheats, and ripoffs and con
Speaker 2: men that I've come across in my years of doing this,
Speaker 2: they always lie and cheat to make money, but there's
Speaker 2: always some truth in everything they say. I don't think
Speaker 2: I've ever met a con man that one hundred percent
Speaker 2: of everything being said is a lie. In fact, it's incredible.
Speaker 2: Some of them tell mostly truth and just a few
Speaker 2: lies to make that extra dollar and to get the
Speaker 2: consumer to say yes. Others say mostly mostly lies and
Speaker 2: a little bit of truth. Others do half and half.
Speaker 2: It depends. It's a blend. There's a different blend of
Speaker 2: truth depending on the line cheating scumbag you're working with.
Speaker 2: So basically, once you ask enough people, that blend of
Speaker 2: truth and lies will have things in common. It's impossible
Speaker 2: to have lies in common because lie are made up.
Speaker 2: Myths can be common, but not lies not to cheat you. Therefore,
Speaker 2: the only things that will remain consistent are truthful things.
Speaker 2: So when you ask enough questions, you will know you'll
Speaker 2: start hearing common things. And remember lies can't be in common. Well,
Speaker 2: a few of them can, be maybe here or there,
Speaker 2: but in general, because they make up lies, lies are
Speaker 2: usually they stand out. So when you do the outliers
Speaker 2: in a conversation and you pick that thread of truth,
Speaker 2: you start learning certain things about products or services. It
Speaker 2: is something that absolutely works. Okay, now here's a text, Tom.
Speaker 2: I have no issue whatsoever with sending criminal undocumented immigrants,
Speaker 2: no undocumented immigrants back to their homeland. I just find
Speaker 2: it is alarming that Trump is sending immigrants who are
Speaker 2: under a work permit that Biden led in basically, and
Speaker 2: Trump resorts and casinos were full of undocumented immigrants until
Speaker 2: he ran for president and then he fired them. No,
Speaker 2: I don't know about that. I found out that a
Speaker 2: specially young lady that I used to entertain casually was
Speaker 2: sent back to Mexico and she had a special work
Speaker 2: permit under Biden. I think this is hypocritical. So I
Speaker 2: had mentioned I would like to know people who justify
Speaker 2: protecting criminals who are here illegally. Not just here illegally
Speaker 2: that I know is a crime, but I'm talking about
Speaker 2: people here illegally that commit crime. Why would you protect them?
Speaker 2: And this guy who normally loves everything Biden does and
Speaker 2: hates everything Trump does, says he would have no problem,
Speaker 2: but he says that's not what Trump's doing. He's targeting
Speaker 2: all immigrants. So I don't believe that. I believe that
Speaker 2: first their priority are those ken crime legal You know
Speaker 2: what hypocritical?
Speaker 20: All these protesters wavy Mexican flags who want to stay
Speaker 20: in America.
Speaker 10: If you want to stay in America.
Speaker 2: Hang on, We got more. Hang on. Go with a
Speaker 2: sure thing Denver's best roofer Excel Roofing dot com. You
Speaker 2: don't pay a cent until you're contenth time for an
Speaker 2: insurance checkup free, no obligation. In comparison, call Compass Insurance
Speaker 2: paying too much your coverage at dozens of insurance companies
Speaker 2: find out now three oh three seven to seven to
Speaker 2: one help. You'll think you're his only customer when you
Speaker 2: choose Frank durand the real estate Man dot com to
Speaker 2: list your home with Remax Alliance three oh three nine
Speaker 2: two zero sixteen twenty two rip. You need advice so
Speaker 2: you don't have.
Speaker 1: Come running Just as fast as we can.
Speaker 2: Shooter's gonna help.
Speaker 3: Come.
Speaker 5: Man Dix is the Troubleshooter Show.
Speaker 2: No Tom Martine, Hello Tom Martino here, Welcome to the
Speaker 2: show three oh three seven one three talk three oh
Speaker 2: three seven one three A two five five. Welcome one
Speaker 2: and all. Love having you here and hope we can
Speaker 2: help you. When it comes to problems, questions, complaints, the
Speaker 2: important thing is to call before they get out of hand.
Speaker 2: If you have a problem, question, complaint, you need our
Speaker 2: help and you would like to run something by us
Speaker 2: and get our opinion even we love doing that. Today.
Speaker 2: We've had a number of different topics, and it's important
Speaker 2: that we always talk about what people are calling about,
Speaker 2: because that's what could happen to you.
Speaker 20: Hey, Tom, yes, sir, oh I have I don't know
Speaker 20: if I told anybody about the follow up with Jesse
Speaker 20: and America Gas.
Speaker 10: Remember the lady who got built?
Speaker 2: Okay, hold on, hold on, let's before we do the
Speaker 2: follow up, let's recap what you're even talking about. So
Speaker 2: let's talk about that. Jesse and America When did that
Speaker 2: come in? That call?
Speaker 10: About three weeks ago? I think it was. The name
Speaker 10: was Jesse, Jesse with a She had a problem with America.
Speaker 20: Gas, Okay, and what happened, well, she was being billed
Speaker 20: five thousand dollars for gas that she never for a
Speaker 20: tank and so she was sent to a collection agency
Speaker 20: and apparently while going through her papers, she.
Speaker 2: Thought, did she live in in Pueblo? Does she live
Speaker 2: in Pueblo, West?
Speaker 10: Yes?
Speaker 2: And she was charged She said for uh here here,
Speaker 2: here's what she was saying. She gets gas service from
Speaker 2: the company that was bought by Ameergas. Then America Gas
Speaker 2: built her suddenly a big bill, seven grand, and she
Speaker 2: didn't know what it was for. And I said, it
Speaker 2: could be that Amergas, the new company who bought the
Speaker 2: old one, is trying to collect on a tank. I
Speaker 2: don't know what did it turn out to be?
Speaker 20: Well, she I've had to go through some old records
Speaker 20: to try and get me some receipts, and she found
Speaker 20: a receipt that sewed she owed no money, that her
Speaker 20: bill was clean, and she was getting harassed by a
Speaker 20: collection agency. So I told her to make a copy
Speaker 20: of it, send it to the collection agency, certified mail, return, receipt, etc.
Speaker 10: That was about two weeks ago, saying leave me alone.
Speaker 20: I don't know any money, and she hasn't heard anything
Speaker 20: from them since.
Speaker 10: So I think she's in there.
Speaker 2: Here's I think it might be, but I think what's
Speaker 2: going on. I don't think she does owe a balance
Speaker 2: for the gas. I think they're going back and America
Speaker 2: Gas doesn't least tanks and they want her to purchase
Speaker 2: the tank. That's what I think.
Speaker 20: Well, at any rate, she's been left alone and the
Speaker 20: collection agency hasn't bothered us since.
Speaker 2: Okay, now that's good, and that's been a while, right.
Speaker 2: And were they contacting her every month? Right?
Speaker 10: Yeah?
Speaker 2: They were.
Speaker 10: They were, you know, trying to get her to pay.
Speaker 20: And you know, she's a she's eighty nine years old,
Speaker 20: and so she was a little bit taken aback by
Speaker 20: the collection agency. But once we got her to send that letter,
Speaker 20: everything's been cleared up.
Speaker 2: Good, good act excellent. Hey, deputy, dear, are you working
Speaker 2: on anything? By the way, I've wanted to know what
Speaker 2: you're whether it's sold or not. Are you working on
Speaker 2: any people always ask, yeah.
Speaker 12: You know, I do have a conclusion to a case
Speaker 12: from January twenty third. I don't know if you were
Speaker 12: here that day, but a gentleman by the name of
Speaker 12: Don called in because.
Speaker 2: He had a company an electrician.
Speaker 12: Yeah, well yeah, Don is the consumer and he had
Speaker 12: an contractor called Copper Connections, which sounds to me like
Speaker 12: an electrical contractor install an electrical panel for him.
Speaker 14: And basically the you know, to summarize.
Speaker 12: To summarize, Don's concern is that he was being charged
Speaker 12: eighty nine hundred dollars for this panel, and he feels
Speaker 12: that it's.
Speaker 2: More like, well, hold on, but did he agree to
Speaker 2: the work and now he's complaining about the price.
Speaker 14: There is the crux of the problem.
Speaker 12: So I spoke with Electrical Connections, and neither Electrical Connections
Speaker 12: nor Don actually have a signed contract. They don't even
Speaker 12: have an unsigned contract.
Speaker 2: The name is Electrical Connection. Yeah, well, why did they
Speaker 2: replace the panel?
Speaker 12: Well, I didn't ask Don why he wanted to to
Speaker 12: have it replaced, but it was his intent to replace
Speaker 12: the panel.
Speaker 2: And well why did he call them to begin with?
Speaker 12: Oh well, I don't know how it all got started
Speaker 12: because I was just working on the resolution.
Speaker 2: Okay, so he called, he called Electrical connection for some reason.
Speaker 2: We don't know.
Speaker 12: Well, we do know, we do know this, and it's
Speaker 12: and it's and it's important. Electrical Connections sent me a
Speaker 12: copy of the proposal that they gave to Don. It
Speaker 12: was a little over ten thousand. It was approximately ten
Speaker 12: or eleven thousand to install the to install the electrical panel,
Speaker 12: some sort of an electronic device like a big search
Speaker 12: protector and or something similar to it, and roofing work.
Speaker 2: And well that's because they have to put up the masks.
Speaker 12: Yeah, but none of it was broken down into here's
Speaker 12: how much for this, for that and the other thing.
Speaker 2: So how much was the total price?
Speaker 14: Approximately eleven thousand dollars?
Speaker 12: Okay, Now, neither party to this matter actually has a
Speaker 12: signed contract or an itemized proposal.
Speaker 2: But they went ahead and did the work.
Speaker 12: Yeah, he authorized them to do the work of the electrical.
Speaker 2: Well how did he authorize them? And there's nothing in
Speaker 2: writing verbally.
Speaker 12: So he said, hey, I don't want the roofing work,
Speaker 12: and I don't want this other electrical device. And it
Speaker 12: was either a converter or or a giant search protect
Speaker 12: or something like that doesn't really matter.
Speaker 2: So he Wow, is he ever going to prove that,
Speaker 2: I mean, I authorized.
Speaker 14: The point with that? Well no, he so that don
Speaker 14: the caller.
Speaker 12: He admits to having authorized the electrical panel, okay, and
Speaker 12: Copper Connections admits that he decided to forego the other work.
Speaker 2: Okay, So they all agree on that.
Speaker 12: Yeah, they all agree on that. The problem is there
Speaker 12: is no itemized proposal, so it's really impossible to tell
Speaker 12: how much of it was for the electrical panel. And
Speaker 12: here comes the problem. Now that the work has been completed.
Speaker 12: Don says, no way, it's worth eighty nine hundred, it's
Speaker 12: worth five thousand bucks times.
Speaker 2: He can't do that.
Speaker 14: He can't.
Speaker 12: So I spoke with Electrical Connections, and I spoke with
Speaker 12: the gentleman by the name of Adam, who's very forthcoming.
Speaker 12: He was he was very much looking forward to getting
Speaker 12: this issue resolved.
Speaker 2: So the panel is eighty nine hundred. Yes, well they
Speaker 2: guess what. That's not out of line.
Speaker 12: No, it's not out of line, especially since Adam offered,
Speaker 12: in writing in an email to me to as a
Speaker 12: courtesy to Don, just reduce it to sixty two hundred dollars,
Speaker 12: which Adam says, it's really just their cost.
Speaker 14: So I thought that was a pretty good game.
Speaker 2: What is a concerner? Didn't like that? Well, and Don
Speaker 2: could go to hell. Basically, I mean we have Don
Speaker 2: did everything wrong. They did everything wrong. They both You know,
Speaker 2: you don't just arbitrarily get to name it's not the
Speaker 2: price is right where you get to name the price well.
Speaker 12: Exactly, And we all agree that electrical connection deserves some
Speaker 12: sort of payment, but apparently Don hasn't paid them any
Speaker 12: So now, well, now where it stands is.
Speaker 2: They ought to put a lien on his side.
Speaker 12: Look, and good Tom wants to pay forty five hundred.
Speaker 12: They said that they'll settle for sixty two hundred. So
Speaker 12: when I told Don that, you know, he got a
Speaker 12: little crabby and he said, I'll just handle this matter
Speaker 12: on my own.
Speaker 2: And he only wants to PAYMAS forty five. And where'd
Speaker 2: he come up with that price? I don't know of
Speaker 2: anybody in the world who will do a complete electrical
Speaker 2: panel for forty five hundred bucks.
Speaker 12: Well I don't either. But that was the end of
Speaker 12: the matter. You know, that was the end of my involvement.
Speaker 12: My goal was to kind of broker sort of a
Speaker 12: settlement to this where neither party five marked this that.
Speaker 2: The consumer is being completely unreasonable.
Speaker 12: Yeah, somewhat unreason in my opinion. So I had to
Speaker 12: close that case. But that's about all I could do
Speaker 12: in that matter.
Speaker 2: Look, I get what people when people don't like pricing,
Speaker 2: but you don't get to just name your price.
Speaker 12: Yeah, I mean, Don did say that he got two
Speaker 12: bids after the fact, of course, from other electricians come on.
Speaker 12: But Electrical Connection says, hey, these aren't Apple to Apple comparisons.
Speaker 12: There's different amperage, different there's different this and different that.
Speaker 14: So they're kind of an impasse.
Speaker 12: But I think the moral of the story, and this
Speaker 12: is the allegory that I think we all can benefit from,
Speaker 12: is Geez sign a contract?
Speaker 2: Okay, all right? I mean again, Uh, the pricing overall
Speaker 2: was reasonable and they should they should have accepted it.
Speaker 2: I'm Tom Martino three O three seven one three talks
Speaker 2: seven one three eight two five five. Go with a
Speaker 2: sure thing Denver's best roofer Excel Roofing dot com. You
Speaker 2: don't pay a cent until you're content. Time for an
Speaker 2: insurance check up free, no obligation in comparison, call Compass
Speaker 2: insurance paying too much your coverage at dozens of insurance
Speaker 2: companies find out now three oh three seven to seven
Speaker 2: to one help. You'll think you're his only customer when
Speaker 2: you choose Frank durand the real estate Man dot com
Speaker 2: to list your home with Max Alliance three all three
Speaker 2: nine two zero sixteen twenty two. Hi Tom Martino here
Speaker 2: three oh three seven one three Talks seven one, three,
Speaker 2: A two five five. Mike, what's going on in your life? Mike?
Speaker 2: How can we help you?
Speaker 1: Mister Martine, thank you?
Speaker 2: What's happening?
Speaker 1: And I've got a new I've got a new construction
Speaker 1: home that was built last spring. There's now a.
Speaker 2: New construction home that you bought from the builder.
Speaker 1: Correct, Okay, aught it after it was built, so we
Speaker 1: didn't get to choose everything. It was built finished, and
Speaker 1: we purchased it.
Speaker 2: From the builder.
Speaker 1: Correct, Okay, is building homes around us in a new development.
Speaker 1: There's two holes dug behind me that are being getting
Speaker 1: ready to have poured.
Speaker 2: And what was the name of this builder?
Speaker 1: It's CTG, So I mean, okay, Okay and CTG. I
Speaker 1: believe they're home out of Colorado Springs. So, Michael is,
Speaker 1: I know you guys talk about all the time you
Speaker 1: can't sue for what it could a right?
Speaker 2: So, well, it depends, it depends on how you're couching that.
Speaker 2: Give me the specific example. You can really sue for anything,
Speaker 2: but it'll be dismissed immediately if it has no grounds.
Speaker 2: So tell me what you're talking about.
Speaker 1: Well, so my concern is we have drainage issues where
Speaker 1: when it rains and some of the snowstorms we've had recently,
Speaker 1: I get pooling water in my backyard that is coming
Speaker 1: from a neighbor to the north of me and from
Speaker 1: the two holes of the foundations that are being dug
Speaker 1: behind me.
Speaker 2: Okay, I want to know something. I want to know something, Mike.
Speaker 2: This is really important. The the uh drainage problems, as
Speaker 2: you call them. Where are you in line on the
Speaker 2: field of drainage from where the drain In other words,
Speaker 2: are both of these homes or all of these noxious me?
Speaker 2: Are all of these contributors to your water above you
Speaker 2: in the drainage plan and that's based on elevation and
Speaker 2: the actual drainage plan that's correct, both okay, and they're
Speaker 2: above you.
Speaker 1: Is above me, and the two properties behind me also
Speaker 1: sit above me.
Speaker 2: And when you say they're okay and so, have you
Speaker 2: looked at the drainage plan for that subdivision?
Speaker 1: Well, and that's that's what's interesting. I don't know that
Speaker 1: there is a drainage plan. I've asked some of them.
Speaker 2: They have to have one to have a planned unit development.
Speaker 2: What county is.
Speaker 1: It, Fremont County?
Speaker 2: Okay. Now, now here's something I want to say, I
Speaker 2: know of no build or not builder, a developer ever
Speaker 2: ever that can do a subdivision without a drainage plan,
Speaker 2: and so it's just impossible. But what I want to
Speaker 2: know is the lot that the house was built on.
Speaker 2: The drainage plan is done by the developer. The developer
Speaker 2: can be both the developer and the builder, or just
Speaker 2: the developer. If the developer sold a lot to the builder,
Speaker 2: the builder is not responsible for the drainage. They're only
Speaker 2: responsible for the grading around the house. So okay, what
Speaker 2: I need to know is is the developer and the
Speaker 2: builder the same one and the same they are? And
Speaker 2: you know that, right, I do know that? Yes, good good.
Speaker 2: Now next question is going to be what is the
Speaker 2: name of the subdivision and are you in it? Are
Speaker 2: you in? Are there two or three subdivisions and some
Speaker 2: of the ones draining onto you are in another subdivision.
Speaker 1: Now, it's one subdivision that's fairly new, meaning just a
Speaker 1: few years old. It's called Gold Canyon Estates.
Speaker 2: And it's in Canyon City, right, correct, Yes, okay, Now,
Speaker 2: Gold Canyon Estates has a PUD filing Planned Unit Development.
Speaker 2: In that filing, there will be everything. There will be
Speaker 2: common areas, easements, utility easements, setbacks, there will be access
Speaker 2: and there will be drainage. Okay, so you said you
Speaker 2: weren't sure, did you. Yeah, you know, you can't ask
Speaker 2: anything you want. I just want to lay down the basics.
Speaker 2: Keep going, go ahead.
Speaker 1: Yeah, well, I guess next question is, for example, the
Speaker 1: home that's next door to me to So my house
Speaker 1: faces west and I've got a home that literally is
Speaker 1: next door to me to the north. Okay, it's a
Speaker 1: little bit elevated above me. That home has been in
Speaker 1: I think for about three years. My home is brand new,
Speaker 1: meaning it's less than eight months old. So the house
Speaker 1: that is above elevation to me to the north's three
Speaker 1: years old. Their property is draining onto my property. It's
Speaker 1: one of the issues that I have that I've discovered.
Speaker 1: I've brought in almost forty tons of rock to try
Speaker 1: to mitigate some of that, but I'm still getting pooling
Speaker 1: water in the center of my yard a foot deep,
Speaker 1: and at this point it's not causing a problem flooding
Speaker 1: in my crawl space. And I do have a sump pump.
Speaker 1: My concern.
Speaker 2: Tell me who you would sue, Mike. Let's just say
Speaker 2: Let's just say you want to sue, who would you sue?
Speaker 1: Well, I'm almost questioning, and I know you've talked about this. Also,
Speaker 1: the city is impossible to suit. My question is how
Speaker 1: does a builder? How do I determine has the builder
Speaker 1: done all his due diligence to make sure he's done
Speaker 1: it correctly? And the city is responsible for not having
Speaker 1: a drainage plan.
Speaker 2: No, the city is never responsible. Neither is the county
Speaker 2: that it would be the developer. But let me explain something.
Speaker 2: They do have a drainage plan okay, okay, and let
Speaker 2: me tell you something else based on precedence. Okay, that
Speaker 2: means just this has been argued for a million years.
Speaker 2: Well not really, but you know what I mean. Here's
Speaker 2: what I'm going to tell you about drainage. Usually, drainage
Speaker 2: is a generalized plan. It goes from high to low
Speaker 2: with some diversions and retentions. When instructed by engineers, it
Speaker 2: ultimately just stops at the end of their property, okay,
Speaker 2: and into a basin or whatever whatever the county or
Speaker 2: the engineers or people instruct So here's what I'm going
Speaker 2: to tell you about that. Usually drainage is not as
Speaker 2: sophisticated as people think, and usually it's the one, the
Speaker 2: lower one that has the least rights. And then you
Speaker 2: pass the water on to the people below you, and
Speaker 2: they pass it on to the people below them, unless
Speaker 2: there is retention on your lot or berms or diversion.
Speaker 2: So it's not that sophisticated. If the short answer is this,
Speaker 2: if lots, if houses are draining onto your property, that's
Speaker 2: your problem unless they purposely diverted water from the natural
Speaker 2: flow onto your property. Okay, natural drainage, I'm giving you
Speaker 2: general answers. Okay, it may not be specific to you,
Speaker 2: but in general, natural drainage goes from higher to lower.
Speaker 2: Usually no one is allowed to deal with to mess
Speaker 2: with that. So if the houses are higher to lower
Speaker 2: and yours is lower, you're going to get the drainage.
Speaker 2: You don't have an action against anyone unless they're doing
Speaker 2: something purposely to cause you damage. I mean, in other words,
Speaker 2: if they're simply grading around their house like a normal
Speaker 2: house and it's draining to the lots below them, they're
Speaker 2: doing nothing wrong. But let's say that their lot naturally
Speaker 2: drains in three directions or four and they grew aid
Speaker 2: the property, so all of that diversion goes in one
Speaker 2: direction yours. That may be a violation, that may be negligence.
Speaker 2: But Mike, it is far cheaper, no matter what you do,
Speaker 2: to handle the drainage on your property and pass it
Speaker 2: down than it is to fight everyone above. You got it,
Speaker 2: unless there is egregious stuff going on here, like the builder.
Speaker 2: Developer was totally reckless, had no regard for the law,
Speaker 2: never did a drainage plan, et cetera, et cetera. But
Speaker 2: that's going to take a lot of due diligence for
Speaker 2: you to prove that.
Speaker 1: Would you? Would you mind? Tom? And I know you
Speaker 1: have to go, but can I send you some pictures
Speaker 1: and you guys just take a.
Speaker 2: Peek out, But tell me what it would show that
Speaker 2: would change what I just said? What would it show?
Speaker 1: Because the developer behind me, when they dug the whole?
Speaker 1: That changed. I never had any problems, you.
Speaker 2: Just really you just said the developer behind you. So
Speaker 2: are we talking about another developer or the developer builder
Speaker 2: that you bought from?
Speaker 1: Yeah, the same developer builder I bought from when they dug.
Speaker 2: Okay, what did they do when they dug the hole?
Speaker 1: What it just all of a sudden, I had really
Speaker 1: significant amounts of water pooling in the center of my yard.
Speaker 2: Okay. And before that, what was on that lot, it was.
Speaker 1: Just a hill, just a bare hill, okay. And they've
Speaker 1: dug out huge, two big holes to poor foundations.
Speaker 2: Okay, well what did they do negligently?
Speaker 1: They're going to get filled in obviously, But yeah, I
Speaker 1: just you know, like you guys have always said, I
Speaker 1: don't want to get to the point where elveson I
Speaker 1: have big damage. Where do I go with it? And
Speaker 1: that's I just needed your advice.
Speaker 2: Okay, here's what you need to do. You need to
Speaker 2: hire an engineer to come and say what they're doing
Speaker 2: is negligent. Short of that, you have nothing, and digging
Speaker 2: a hole to build a house is not negligent. Right now,
Speaker 2: the building department might have something to say that they
Speaker 2: need to do temporarily while they're building. They may have
Speaker 2: them divert water. But for the most part, Mike, drainage
Speaker 2: changes as houses are built. Sure, and this is an
Speaker 2: age old problem. You're not guaranteed anything except that the
Speaker 2: water above you is going to drain to you and
Speaker 2: you're going to drain below you. You just can't upset
Speaker 2: the natural flow, right, and it doesn't sound like that
Speaker 2: that's what the builder's doing. But get an engineer to
Speaker 2: talk to you about it, and then can you sue
Speaker 2: if somebody was neglis, if somebody is doing something intentional
Speaker 2: or destructive or negligent, sure you consume them. I don't
Speaker 2: think you're going to find it though, Mike. I just
Speaker 2: that's my personal opinion. Being both or being all uh
Speaker 2: a consumer advocate, a builder, past builder, and past developer.
Speaker 2: I'm just I'm just telling you I don't It might happen,
Speaker 2: but I think you're going to spend more time and
Speaker 2: energy trying to prove that than fixing it.
Speaker 1: Yes, I think. Thank you very much, Tom, I appreciate
Speaker 1: the advice.
Speaker 2: But ask an engine ask an engineer, and let me
Speaker 2: know what you find out. I'm Tom Martinez. We have
Speaker 2: more coming up. Go with a sure thing Denver's Best Roofer,
Speaker 2: Excel Roofing dot com. You don't pay a cent until
Speaker 2: you're content. Time for an insurance check free no obligation
Speaker 2: comparison call compass insurance paying too much your coverage at
Speaker 2: dozens of insurance companies find out now three oh three
Speaker 2: seven seven to one help You'll think you're his only
Speaker 2: customer when you choose Frank durand the real estate man
Speaker 2: dot com to list your home with Remax Alliance three
Speaker 2: oh three nine two zero sixteen twenty two. Hi Tom Martine,
Speaker 2: your troubleshooter three oh three seven one three talk seven
Speaker 2: one three eight two five five. I got a couple
Speaker 2: texts here talking about drainage. Tom, I disagree with you.
Speaker 2: If you're established first, your house takes precedent in a
Speaker 2: drainage plan. That is absolutely, positively not true. Now, you
Speaker 2: do have some rights if your house was there before.
Speaker 2: In that no one can intentionally violate your house or
Speaker 2: property to cause it destruction. Drainage is not considered destruction.
Speaker 2: Drainage in its natural flow or as directed by a
Speaker 2: city or county or army corps of engineers. That's what
Speaker 2: it is. Then on a drainage plan, those above take
Speaker 2: precedent to those below. So what you need to do
Speaker 2: is establish your house or where you want to build
Speaker 2: a house before buying the land or before buying that
Speaker 2: house that might be already built, what is unbuilt around it,
Speaker 2: and what could possibly happen in the future. We've actually
Speaker 2: had cases where people bought homes and had to build
Speaker 2: retaining walls after years later because those other lots were
Speaker 2: finally sold. They're not doing anything wrong unless it is
Speaker 2: intentional changing of existing drainage or against recommendations. You know,
Speaker 2: a lot can be said and it happens now where
Speaker 2: it's a little well, it's almost the same. Some people
Speaker 2: buy next to Easeman's and they don't know what those
Speaker 2: easements are. They just buy. We have some cases where
Speaker 2: one particular case where a guy bought next to a
Speaker 2: big swath of land that was actually his owned commercial Okay,
Speaker 2: it was years ago, never used, but years later after
Speaker 2: buying his house, comes a car dealership. I believe he
Speaker 2: sued them for light pollution or they changed the lights.
Speaker 2: He sued them. Now he made a partial win. That's
Speaker 2: because I believe the court said, you can make some
Speaker 2: alterations to keep that light from flooding onto this guy's property.
Speaker 16: Blah blah blah.
Speaker 2: And as it turned out, they you know, they were
Speaker 2: amenable to it. But in general, you need to know
Speaker 2: what you're buying. If you buy land that was dedicated
Speaker 2: to a city and county and it's not yet being used,
Speaker 2: don't assume, oh, I'm on public land. It'll never be used.
Speaker 2: A city or county can sell that public land, and
Speaker 2: when they sell it, they can actually change the zoning
Speaker 2: for the buyer. So you're next to a green belt
Speaker 2: that turns out to be a Walmart. It can happen.
Speaker 2: You have to know, and that's why I give that visualization,
Speaker 2: and I think I'm going to do that and put
Speaker 2: it on social media of the target when you're buying property,
Speaker 2: making the bullseye where your house is, and before you
Speaker 2: buy the property, looking at all the rings and making
Speaker 2: sure your ducks are in a row. You know, from
Speaker 2: access to taxing districts, to all of that, it's really
Speaker 2: important that you know what is in store for you
Speaker 2: when it comes to buying a house or buying land.
Speaker 2: You even need to check the financial condition of taxing
Speaker 2: districts around you. It's all part of your due diligence.
Speaker 2: I've given this story a number of times. People who
Speaker 2: moved in to a certain area down south on I
Speaker 2: twenty five near Castle Pines three years and years ago,
Speaker 2: bought into a failing district and had to pony up
Speaker 2: cash to keep it afloat. It was a capital assessment,
Speaker 2: just like an HOA would call. If you're part of
Speaker 2: a district. You're part of the membership that has to
Speaker 2: keep it going. So if you have any questions, give
Speaker 2: us a call. It's always better to call before you
Speaker 2: make a mistake, then after you bought something and said,
Speaker 2: oh my god, I shouldn't have done it. Now here
Speaker 2: are some texts. Mike Johnston is a speed talking fool.
Speaker 2: He makes no sense. Somebody else says that he is
Speaker 2: good hearted and means well. I just don't understand his
Speaker 2: justification for wanting to protect criminals. Now, somebody said they
Speaker 2: the reason for pandering to illegals. They believe that their
Speaker 2: fellow US Hispanic citizens agree with it, and they're playing
Speaker 2: to the Hispanic vote. You know what's funny, guess who
Speaker 2: won the Hispanic vote this time around Trump, which is
Speaker 2: really amazing. Here's another text. Tom Governor Polis has gone
Speaker 2: on show saying he's against aiding criminal people. Criminal undocumented
Speaker 2: aliens or undocumented I don't know what the hell do
Speaker 2: you call him anymore, illegal immirance. If they've committed crime,
Speaker 2: he's all for having them deported. But he's saying that's
Speaker 2: not what's being done. We have more coming right up.
Speaker 2: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 2: dot com. You don't pay a cent until you're content
Speaker 2: time for an insurance check up free, no obligation. In comparison,
Speaker 2: call Compass and Insurance. Pay too much your coverage at
Speaker 2: dozens of insurance companies find out now three oh three
Speaker 2: seven seven to one help. You'll think you're his only
Speaker 2: customer when you choose Frank durand the real estate Man
Speaker 2: dot com to list your home with Remax Alliance three
Speaker 2: oh three nine two zero sixteen twenty two. Hey, I'm
Speaker 2: Tom Martino. You're a troubleshooter. I want to remind you
Speaker 2: if you call three oh three Martino twenty four to seven,
Speaker 2: we will get you on the show. Please leave your
Speaker 2: number and we will text or call you and get
Speaker 2: an arrange to get you on the show. You can
Speaker 2: also do that directly to me, and people don't believe
Speaker 2: me when I tell you it comes right to my
Speaker 2: cell phone. As soon as you text me I mean
Speaker 2: that's tonight at home, I'll get it seven four seven
Speaker 2: nine nine fifty two eighty. I keep that text on
Speaker 2: twenty four to seven so you can get directly to
Speaker 2: this phone and it'll ping me seven four seven, I waity,
Speaker 2: that's a quick question, consumer problem injustice, and we can
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Speaker 2: use that for Wave eight, the number eight Waveeightcapital dot
Speaker 2: com and any request you want from me regarding your
Speaker 2: financial situation, investment advice, if you want to go over
Speaker 2: your portfolio or just get some advice. I promise you.
Speaker 2: We have so many people responding. I don't have to
Speaker 2: snag you. If you simply want to talk with no obligation,
Speaker 2: I don't care. I'll talk to you about it. I
Speaker 2: am just so helpent on people not making financial mistakes.
Speaker 2: You'd be shocked at how many people get roped in
Speaker 2: to products and services they don't need, or they're big
Speaker 2: so with some big company that charges them a management
Speaker 2: feed and doesn't know good So remember text me on
Speaker 2: anything seven four seven nine nine. Now I want to
Speaker 2: mention a few things. We have people who are texting
Speaker 2: me about drainage and they don't understand what I'm saying. Basically,
Speaker 2: they're saying, Tom, people can't just build around you and
Speaker 2: hurt you with their runoff. That's absolutely true, but they
Speaker 2: can keep the natural flow, a natural drainage going around
Speaker 2: them to you with no recourse. They can't divert other
Speaker 2: drainage to you, so they can't disturb the natural flow.
Speaker 2: You might think, well, a building automatically disturbs the flow.
Speaker 2: That's all accounted for in a drainage plant. Things go
Speaker 2: around you. It doesn't make for more drainage. It simply
Speaker 2: goes around you. Right, So what you can't do is
Speaker 2: instead of letting it go around you, you divert it
Speaker 2: ninety degrees and send it down another place where it
Speaker 2: wouldn't normally go. That could hurt someone down the line.
Speaker 2: That could be actionable. Drainage is one of the most
Speaker 2: misunderstood things there are when it comes to buying property.
Speaker 2: So well established neighborhoods there's a reason why you know
Speaker 2: they come with a premium, because all of these things
Speaker 2: have been worked out years ago. I want you to
Speaker 2: remember it's too late to get on the air right now,
Speaker 2: but you can call three L three Martino at any
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Speaker 2: to join us whenever we're on YouTube, because there's like
Speaker 2: a show within a show, you can listen to the
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Speaker 2: I don't control that. So if the people at Discord
Speaker 2: want to let you in, it's going to be it's
Speaker 2: going to be fun and behind the scenes, even more
Speaker 2: so than YouTube itself.
Speaker 9: So uh.
Speaker 2: Somebody has another question about buying a used car, and
Speaker 2: they said, with a home inspector, you can't leave a
Speaker 2: You can't get a home inspector in trouble for missing something.
Speaker 2: What about a used car inspection? What guarantees come with it?
Speaker 2: For example, you talked about shared and autotech. Let me
Speaker 2: explain this. No one's going to guarantee anything with a check,
Speaker 2: but if they lied to about it or were negligent,
Speaker 2: you would have some recourse, but not a good faith check.
Speaker 2: And it's always better to check than not to check.
Speaker 2: I'm Tom Martino. Remember three to zero three Martino twenty
Speaker 2: four to seven referrals dot com for help, information and referrals,
Speaker 2: and you can text at seven four seven nine nine
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