Speaker 1: Helping leaders motivate their people to a higher level of
Speaker 1: performance through strong human relations, team building, and golajiving. This
Speaker 1: is the seven Minute Leadership Podcast with your host Paul
Speaker 1: fella Aledo.
Speaker 2: Hello everyone, and welcome to the seven Minute Leadership Podcast.
Speaker 2: It's episode four fifty seven today. I want to tell
Speaker 2: you about something I saw while traveling a few weeks ago.
Speaker 2: I stopped at a McDonald's and in the restroom there
Speaker 2: was a sign on the wall that caught my attention.
Speaker 2: It read, we care. This restroom is checked by a
Speaker 2: manager at least once every thirty minutes. Now, on the surface,
Speaker 2: it may seem like just a typical customer service statement,
Speaker 2: but when I read it, I saw a powerful leadership lesson.
Speaker 2: That sign tells me something very important. Consistency matters. Think
Speaker 2: about it. Someone at that restaurant has the responsibility to
Speaker 2: stop whatever they're doing every thirty minutes, go check the
Speaker 2: restroom and make sure it's clean, safe, and presentable. Why
Speaker 2: Because it sends a message that small things matter, details matter,
Speaker 2: and the customer experience matters. As leaders, how often do
Speaker 2: we check in on the areas that matter most? How
Speaker 2: often do we take time not once in a while,
Speaker 2: but consistently to check on our people, our processes, and
Speaker 2: our workplace environment. That McDonald's restroom isn't the CEO's office,
Speaker 2: it's not the boardroom, but it's part of the customer
Speaker 2: experience and the leadership lesson is this the details you
Speaker 2: consistently monitor are the ones that define your culture. Now
Speaker 2: here's where this gets even more powerful. If you think
Speaker 2: about leadership in terms of that restroom sign. What is
Speaker 2: the thing in your organization that needs to be checked
Speaker 2: every thirty minutes? Maybe not literally, but what is it
Speaker 2: that needs consistent attention from you? Is it safety on
Speaker 2: the shop floor? Is it communication on your team? Is
Speaker 2: it the way your employees are interacting with customers. Leaders
Speaker 2: fail not because they don't care, but because they stop checking.
Speaker 2: They assume things are fine. They assume people know what
Speaker 2: to do. They assume the culture will sustain itself. But
Speaker 2: leadership isn't about assumptions. Leadership is about accountability. That's why
Speaker 2: at McDonald's they don't assume the restroom is fine. They
Speaker 2: make sure it's fine. So let's take this lesson a
Speaker 2: little bit deeper. Consistency builds trust when your employees see
Speaker 2: that you are present and engaged at regular intervals. They
Speaker 2: know you care. When your team sees that you address
Speaker 2: issues quickly instead of waiting until they become problems. They
Speaker 2: know you're invested. Just like that customer who uses the
Speaker 2: restroom and finds it clean. They don't see the thirty
Speaker 2: minute checks happening behind the scenes, but they experience the
Speaker 2: result of leadership consistency. So here's your challenge. Ask yourself today,
Speaker 2: what in your leadership role needs to be checked every
Speaker 2: thirty minutes. Maybe for you, it's a daily walk around
Speaker 2: your department. Maybe it's a weekly one on one with
Speaker 2: your team members. Maybe it's a monthly pulse survey. The
Speaker 2: timeframe doesn't matter as much as the consistency because leadership
Speaker 2: isn't proven by one big speech, one big decision, or
Speaker 2: one big event. Leadership is proven in the small, consistent
Speaker 2: actions you repeat over and over until they define who
Speaker 2: you are and how your people experience you. So that
Speaker 2: restroom sign at McDonald's wasn't really about bathrooms. It was
Speaker 2: about accountability. It was about setting a standard, committing to it,
Speaker 2: and showing customers that they care enough to follow through.
Speaker 2: And that's the real takeaway for us as leaders set
Speaker 2: your standard, commit to it, and then consistently check on it,
Speaker 2: because when you do, your people will feel it, your
Speaker 2: customers will see it, and your organization will benefit from it.
Speaker 2: This has been the seven minute Leadership Podcast, and I
Speaker 2: thank you for listening.
Speaker 1: For more Paul fell of Alito Podcasts, visit paulfellowalito dot
Speaker 1: com