WEBVTT

1
00:00:04.120 --> 00:00:06.879
<v Speaker 1>Helping leaders motivate their people to a higher level of

2
00:00:06.919 --> 00:00:11.679
<v Speaker 1>performance through strong human relations, team building, and golajiving. This

3
00:00:11.839 --> 00:00:15.439
<v Speaker 1>is the seven Minute Leadership Podcast with your host Paul

4
00:00:15.560 --> 00:00:16.320
<v Speaker 1>fella Aledo.

5
00:00:21.600 --> 00:00:25.160
<v Speaker 2>Hello everyone, and welcome to the seven Minute Leadership Podcast.

6
00:00:25.199 --> 00:00:29.039
<v Speaker 2>It's episode four fifty seven today. I want to tell

7
00:00:29.079 --> 00:00:34.000
<v Speaker 2>you about something I saw while traveling a few weeks ago.

8
00:00:34.119 --> 00:00:37.039
<v Speaker 2>I stopped at a McDonald's and in the restroom there

9
00:00:37.119 --> 00:00:39.359
<v Speaker 2>was a sign on the wall that caught my attention.

10
00:00:40.240 --> 00:00:44.039
<v Speaker 2>It read, we care. This restroom is checked by a

11
00:00:44.119 --> 00:00:48.719
<v Speaker 2>manager at least once every thirty minutes. Now, on the surface,

12
00:00:48.719 --> 00:00:52.000
<v Speaker 2>it may seem like just a typical customer service statement,

13
00:00:52.719 --> 00:00:56.439
<v Speaker 2>but when I read it, I saw a powerful leadership lesson.

14
00:00:57.280 --> 00:01:02.640
<v Speaker 2>That sign tells me something very important. Consistency matters. Think

15
00:01:02.679 --> 00:01:06.599
<v Speaker 2>about it. Someone at that restaurant has the responsibility to

16
00:01:06.719 --> 00:01:09.480
<v Speaker 2>stop whatever they're doing every thirty minutes, go check the

17
00:01:09.519 --> 00:01:14.319
<v Speaker 2>restroom and make sure it's clean, safe, and presentable. Why

18
00:01:14.879 --> 00:01:19.079
<v Speaker 2>Because it sends a message that small things matter, details matter,

19
00:01:19.760 --> 00:01:25.120
<v Speaker 2>and the customer experience matters. As leaders, how often do

20
00:01:25.200 --> 00:01:28.920
<v Speaker 2>we check in on the areas that matter most? How

21
00:01:28.920 --> 00:01:32.159
<v Speaker 2>often do we take time not once in a while,

22
00:01:32.200 --> 00:01:36.040
<v Speaker 2>but consistently to check on our people, our processes, and

23
00:01:36.079 --> 00:01:41.719
<v Speaker 2>our workplace environment. That McDonald's restroom isn't the CEO's office,

24
00:01:41.760 --> 00:01:44.879
<v Speaker 2>it's not the boardroom, but it's part of the customer

25
00:01:44.959 --> 00:01:49.879
<v Speaker 2>experience and the leadership lesson is this the details you

26
00:01:50.040 --> 00:01:54.680
<v Speaker 2>consistently monitor are the ones that define your culture. Now

27
00:01:55.040 --> 00:01:58.879
<v Speaker 2>here's where this gets even more powerful. If you think

28
00:01:58.879 --> 00:02:03.359
<v Speaker 2>about leadership in terms of that restroom sign. What is

29
00:02:03.400 --> 00:02:06.319
<v Speaker 2>the thing in your organization that needs to be checked

30
00:02:06.439 --> 00:02:09.960
<v Speaker 2>every thirty minutes? Maybe not literally, but what is it

31
00:02:10.000 --> 00:02:14.039
<v Speaker 2>that needs consistent attention from you? Is it safety on

32
00:02:14.080 --> 00:02:18.360
<v Speaker 2>the shop floor? Is it communication on your team? Is

33
00:02:18.400 --> 00:02:22.960
<v Speaker 2>it the way your employees are interacting with customers. Leaders

34
00:02:23.039 --> 00:02:27.520
<v Speaker 2>fail not because they don't care, but because they stop checking.

35
00:02:28.159 --> 00:02:32.039
<v Speaker 2>They assume things are fine. They assume people know what

36
00:02:32.159 --> 00:02:36.800
<v Speaker 2>to do. They assume the culture will sustain itself. But

37
00:02:36.960 --> 00:02:42.400
<v Speaker 2>leadership isn't about assumptions. Leadership is about accountability. That's why

38
00:02:42.439 --> 00:02:46.479
<v Speaker 2>at McDonald's they don't assume the restroom is fine. They

39
00:02:46.520 --> 00:02:50.159
<v Speaker 2>make sure it's fine. So let's take this lesson a

40
00:02:50.159 --> 00:02:55.639
<v Speaker 2>little bit deeper. Consistency builds trust when your employees see

41
00:02:55.639 --> 00:02:59.759
<v Speaker 2>that you are present and engaged at regular intervals. They

42
00:02:59.840 --> 00:03:03.759
<v Speaker 2>know you care. When your team sees that you address

43
00:03:03.800 --> 00:03:08.400
<v Speaker 2>issues quickly instead of waiting until they become problems. They

44
00:03:08.439 --> 00:03:12.319
<v Speaker 2>know you're invested. Just like that customer who uses the

45
00:03:12.360 --> 00:03:16.000
<v Speaker 2>restroom and finds it clean. They don't see the thirty

46
00:03:16.039 --> 00:03:20.199
<v Speaker 2>minute checks happening behind the scenes, but they experience the

47
00:03:20.280 --> 00:03:27.000
<v Speaker 2>result of leadership consistency. So here's your challenge. Ask yourself today,

48
00:03:27.800 --> 00:03:31.159
<v Speaker 2>what in your leadership role needs to be checked every

49
00:03:31.280 --> 00:03:35.080
<v Speaker 2>thirty minutes. Maybe for you, it's a daily walk around

50
00:03:35.120 --> 00:03:38.400
<v Speaker 2>your department. Maybe it's a weekly one on one with

51
00:03:38.520 --> 00:03:43.639
<v Speaker 2>your team members. Maybe it's a monthly pulse survey. The

52
00:03:43.680 --> 00:03:49.400
<v Speaker 2>timeframe doesn't matter as much as the consistency because leadership

53
00:03:49.439 --> 00:03:53.240
<v Speaker 2>isn't proven by one big speech, one big decision, or

54
00:03:53.280 --> 00:03:58.800
<v Speaker 2>one big event. Leadership is proven in the small, consistent

55
00:03:58.960 --> 00:04:03.400
<v Speaker 2>actions you repeat over and over until they define who

56
00:04:03.439 --> 00:04:10.599
<v Speaker 2>you are and how your people experience you. So that

57
00:04:10.719 --> 00:04:15.479
<v Speaker 2>restroom sign at McDonald's wasn't really about bathrooms. It was

58
00:04:15.520 --> 00:04:20.399
<v Speaker 2>about accountability. It was about setting a standard, committing to it,

59
00:04:20.439 --> 00:04:24.120
<v Speaker 2>and showing customers that they care enough to follow through.

60
00:04:24.759 --> 00:04:28.240
<v Speaker 2>And that's the real takeaway for us as leaders set

61
00:04:28.240 --> 00:04:32.879
<v Speaker 2>your standard, commit to it, and then consistently check on it,

62
00:04:33.519 --> 00:04:35.759
<v Speaker 2>because when you do, your people will feel it, your

63
00:04:35.759 --> 00:04:40.000
<v Speaker 2>customers will see it, and your organization will benefit from it.

64
00:04:40.879 --> 00:04:44.120
<v Speaker 2>This has been the seven minute Leadership Podcast, and I

65
00:04:44.199 --> 00:04:45.160
<v Speaker 2>thank you for listening.

66
00:04:45.480 --> 00:04:49.439
<v Speaker 1>For more Paul fell of Alito Podcasts, visit paulfellowalito dot

67
00:04:49.480 --> 00:04:50.040
<v Speaker 1>com