Speaker 1: Yeah, ripped up. That's who you don't have to run
Speaker 1: in just as fast as we can.
Speaker 2: Shooter's gonna help.
Speaker 3: Come Dix is the Troubleshooter show.
Speaker 4: No Tom Martino, Hey Tom Martino. Here today is car Friday.
Speaker 4: I'll bring up the experts in the studio in one
Speaker 4: second year we're talking, yes, what.
Speaker 3: Not hear your voice? Oh?
Speaker 4: I thought maybe there was a technical difficulty. You were
Speaker 4: gonna say, Tommy boy, you're over undermodulated, or I can't
Speaker 4: hear your breaking Okay, Well good Mark.
Speaker 3: And by the way, Mark what I call my.
Speaker 4: Godsend, because when I don't feel like doing it, I
Speaker 4: just I know I got a copilot here, and I'm
Speaker 4: also I got the experts.
Speaker 3: In and says too.
Speaker 4: Ah and and I have the experts always available for
Speaker 4: my car day. And then my deputies who have been
Speaker 4: with me very strongly. And I almost called Dimetria and said, hey,
Speaker 4: d come on over to the house today, you know,
Speaker 4: or Doc come on over to the house. But I
Speaker 4: wasn't sure I'm going to do the whole show. But anyway,
Speaker 4: let's talk about this today's car Day. Let me bring
Speaker 4: in the studio here. As you can see, there's Deputy
Speaker 4: d Deputy Doc Kevin Coulkin and Major Mark Major. And
Speaker 4: today I have some fun I want to do with
Speaker 4: Car Day, and I want to classify cars. I want
Speaker 4: to classify them like the most romantic car, the sexiest car,
Speaker 4: the most luxurious car, the immature car, the sensible car.
Speaker 3: I'll tell you what I think.
Speaker 4: The most luxurious car is Rolls Royce. I mean, I
Speaker 4: don't think there's a and the bent LEAs. You know
Speaker 4: that English kind of motif, you know that. Man, those
Speaker 4: those freaking Rolls Royces. They take my breath away. And
Speaker 4: I'm not excited about cars, but if I had one,
Speaker 4: I would be afraid to drive it.
Speaker 3: I had a Bentley one time. It was pretty nice,
Speaker 3: back when.
Speaker 4: The Bentleys were Bentley's before they became mass produced. And
Speaker 4: I liked it, but I was afraid to drive it.
Speaker 4: Had this fancy interior and all this stuff, and I
Speaker 4: was just afraid of it.
Speaker 5: And and you were the same. You were the same
Speaker 5: way with that Ferrari you had. You had that Ferrari
Speaker 5: for like two years and put.
Speaker 3: Eight miles on it. I know, you know what. I
Speaker 3: went through some really stupid times with cars. I really did.
Speaker 3: I don't understand why that's stupid. Why is that stupid?
Speaker 4: That's exactly what I'm talking about. Totally impractical. I had
Speaker 4: to wait a second hold on Kevin.
Speaker 5: Mister Kevin, that probably owns more smokers and barbecue grills
Speaker 5: than I do. How impractical is that?
Speaker 6: Well, no, they're all for something, I mean. But yeah, okay,
Speaker 6: I mean that's a once in a month drive. Yep.
Speaker 4: So wait, I want to know something though, Kevin. Are
Speaker 4: you a big outdoor cooker?
Speaker 7: Oh?
Speaker 6: Yeah, love it, love it, love it?
Speaker 3: Oh really?
Speaker 7: Yea?
Speaker 4: Now, Mark, you know, one of the biggest ones I
Speaker 4: ever knew was Buddy Mitchell from Simply Floors. And that
Speaker 4: guy is crazy with outdoor cooking. He's got the portable
Speaker 4: pizza oven and he's got all these outdoor cookers. Yeah,
Speaker 4: and then I use go ahead. No, he's a little
Speaker 4: naughty for sure. Yeah, and Mark loves outdoor cooking. I
Speaker 4: never got into it. Here's my problem with outdoor cooking.
Speaker 4: Oh and Memorial Days coming up. So this is this
Speaker 4: is the big big, this is the big kickoff of
Speaker 4: outdoor cooking. I can never Okay, I don't use it.
Speaker 4: Maybe I should use a meat thermometer, but I can
Speaker 4: never really judge extra rare, rare, medium, medium.
Speaker 3: Well, I can't do it.
Speaker 4: I want whenever I whenever I eat at Marks and
Speaker 4: he does it. He slaps it on and I don't
Speaker 4: see him use a meat thermometer and it comes out perfectly.
Speaker 3: I try. What I do is cut a little sliver
Speaker 3: in the meat and look at it. Do you do that, Kevin?
Speaker 3: Or do you pretty much know?
Speaker 1: No?
Speaker 6: No, no, you got it. You get used to it.
Speaker 5: You can, you can stakes easy, depending on you know.
Speaker 5: The only thing really it's a little tougher, but either
Speaker 5: a meat thermometer like you're talking about, but generally you
Speaker 5: just touch it and.
Speaker 6: Just you learn it feel exactly.
Speaker 3: You can feel by the but you can tell by
Speaker 3: the feel.
Speaker 5: And barbecue you just hear from you know, from your
Speaker 5: time when you're smoking something. You know from your equipment
Speaker 5: because you know basically what the temp is and then
Speaker 5: the time and then the look at the bark yep
Speaker 5: and Tom.
Speaker 3: Now here's what I want to know.
Speaker 8: You have a lot of you know, wireless meat thermometers.
Speaker 8: Now that make it real easy. Yeah, big time.
Speaker 4: Wait a minute, you mean it broadcasts to your phone?
Speaker 5: Yea, absolutely, I'll use those for any smoking I do
Speaker 5: over say seven eight hours, so anything but ribs. If
Speaker 5: I'm doing a huge brisket, it's going to have a
Speaker 5: probe in it.
Speaker 3: Mark, how many different cookers do you have? Which gull?
Speaker 5: Unfortunately Suzanne made me throw a a crapload of them away,
Speaker 5: so I am down to why actually I'm down to three.
Speaker 5: I got what's called a medium green egg. I have
Speaker 5: a beautiful smoker made by members Mark, and then a
Speaker 5: propane grill made by members Mark.
Speaker 3: But it's the beautiful smoker too.
Speaker 5: It's a big, beautiful smoker, just like a big beautiful
Speaker 5: bill that just passed the house.
Speaker 3: Yeah, big beautiful.
Speaker 9: Hey.
Speaker 5: I was gonna tell you I owned Suzanne, and I
Speaker 5: owned one of the most romantic vehicles.
Speaker 3: Ever fifty seven Chevy convertible.
Speaker 5: No, no, it was a two thousand and four. We
Speaker 5: bought a brand new when we had Mountain Peak computers,
Speaker 5: two thousand and four E one fifty CONVERTI van and
Speaker 5: it had a fold down back chair that turned into
Speaker 5: a bed.
Speaker 3: And if that van was a knocking no, damn it,
Speaker 3: I said it wrong. It's rocking. Don't come and knock backing, Thomas,
Speaker 3: did we lose him, shan him? Is that possible? We
Speaker 3: just lost him? I wonder if I mean, my goodness,
Speaker 3: he must have dropped off. That's crazy. Yeah, we'll try
Speaker 3: to get him back out talking on YouTube.
Speaker 5: Well maybe so, Tom, you lost your connection here bro
Speaker 5: anyhow three oh three seven one three eight two five five,
Speaker 5: what would you consider the most romantic?
Speaker 3: Kevin? And we want to hear from everybody out there.
Speaker 5: It's card day three zero three seven one three eight
Speaker 5: two five five. We have open lines right now. I
Speaker 5: don't know what's going on with Tom. I'm sure we'll
Speaker 5: get him reconnected. But seriously, Kevin.
Speaker 6: Well, I mean they're like you said, the shagwagon or yeah,
Speaker 6: but you know, like a big front seat where you
Speaker 6: can sit next of each other.
Speaker 3: Oh back, like in the driving days.
Speaker 6: Yeah, yeah, that kind of thing instead of buckets or
Speaker 6: a center console or something.
Speaker 5: I think my kids are probably the last generation that
Speaker 5: have been to a drive in, And they were pretty young,
Speaker 5: and we were out in like, uh, Wisconsin, little town,
Speaker 5: chittech and they still had.
Speaker 3: The full blown drive in. Yeah, you would get out.
Speaker 5: You could either hang the thing on the side of
Speaker 5: your window or tune in on the FM transmitter and
Speaker 5: then they had you know, the popcorn, and they literally
Speaker 5: had an arcade behind the screen as well. But I
Speaker 5: don't think my kids will see it again, I mean ever.
Speaker 5: But but two movies too, Oh yeah, yeah, you see
Speaker 5: two movies. I remember too. We used to sneak people
Speaker 5: in in the cars in the trunk, doc. What do
Speaker 5: you think most romantic vehicle? I don't know romantic.
Speaker 8: I thought fifty seven Chevy convertible was so cool and
Speaker 8: so romantic at the time.
Speaker 3: Why romantic? I think using that Christine.
Speaker 6: I don't know know Christine was like a fifty It
Speaker 6: was ALM five or something plenty.
Speaker 1: A lot.
Speaker 5: You know what I saw on the way to work today,
Speaker 5: I saw like a oh dang it now I can't
Speaker 5: even think about I can't even remember what it's called.
Speaker 5: But I couldn't believe it was still on the road.
Speaker 5: It wasn't like a classic. It was like a nineteen
Speaker 5: seventy something. I'll remember it. What do you think most
Speaker 5: romantic h I have to.
Speaker 10: Go look at my old high school days. But I
Speaker 10: had a girlfriend who had a Triumph Spitfire. Yeah, and
Speaker 10: that was really awesome.
Speaker 3: It was a great makeout car, or like a little
Speaker 3: MG Midget well, same thing, say just about like or
Speaker 3: a Tiger Sunbeam Tiger.
Speaker 10: Remember what Maxwell Smart drove? So those are really really nice.
Speaker 1: You know?
Speaker 5: Do you guys remember it was either last week or
Speaker 5: the week before the guy called up and he was
Speaker 5: talking about what convertible to buy he wanted. He was
Speaker 5: like in his seventies and he wanted a new convertible
Speaker 5: to buy, and he wanted a US one afford or
Speaker 5: of Chevy. And we were talking Mustangs, we were talking
Speaker 5: all these different cars. I got so many emails on that,
Speaker 5: you know what. I got to look up, but three
Speaker 5: or four of them said the exact same thing, and
Speaker 5: it was not a US car. They're like, don't buy
Speaker 5: don't buy one. Hey, what happened, Thomas? Let me guess
Speaker 5: you do you.
Speaker 4: Know what I'm gonna I'm gonna tell you something. I
Speaker 4: I did touch something. Okay, he hit that big tower button.
Speaker 4: I did touch something and it and it went wanked out.
Speaker 4: That's my new word, wanker nice?
Speaker 1: Is that?
Speaker 3: Hey? Is Shannon is Winker allowed on the air? Of
Speaker 3: course you've been allowed on the air for a long time.
Speaker 4: Snap, all right, So listen, when you were talking about
Speaker 4: your van vans are sleazy vehicles.
Speaker 3: This thing was bad of Bomber's sexual assault everything. I
Speaker 3: didn't I didn't black out the windows. Hey, we've all
Speaker 3: seen some vans driving around where you know there is
Speaker 3: someone being held hostage inside.
Speaker 4: What's the most immatured vehicle? Immature like it shows someone
Speaker 4: as immature.
Speaker 10: I think a beetle, No question of Portia, any Lamborghinio, Oh.
Speaker 3: Get at it, that's a total car.
Speaker 4: What's the most sensible vehicle? What's the most sensible vehicle.
Speaker 5: The most sensible or a you know, a Hondai accent.
Speaker 4: I think, yeah, Toyotas are the Toyota Corolla, the most
Speaker 4: sensible car made.
Speaker 5: That's such a weird more sensible because the first thing
Speaker 5: I thought of is fuel. I'm thinking, is sensible electric
Speaker 5: or sensible gasoline or.
Speaker 3: A hybrid like a priest or something like that.
Speaker 4: I think the sexiest I think the sexiest vehicle is
Speaker 4: a Lamborghini.
Speaker 5: Oh, I'd say I liked at h V sixteen or
Speaker 5: dual engine V eight Bagotti insane.
Speaker 6: Quite a few are cool.
Speaker 4: And then, as we've always talked about and never have
Speaker 4: come up with anyone, the most sensible all around vehicle
Speaker 4: for every purpose, if you only had to have one vehicle,
Speaker 4: you know what Mine used.
Speaker 3: To be the Chevy Avalanche. The Avalanche. Boy, you love
Speaker 3: that vehicle.
Speaker 4: Oh you know what, if they made them, I'd get
Speaker 4: one right now and sex it up. I love it.
Speaker 4: I would put all kinds of fancy stuff on it.
Speaker 4: They don't make them, and you know doesn't they Everyone
Speaker 4: has a version of that kind of like But.
Speaker 3: Why did they do away with the Avalanche. That is
Speaker 3: the thing. I do not understand it to be a
Speaker 3: sales deal up Mark Schamansky real quick.
Speaker 4: Mark's on for his spot, but I want to ask
Speaker 4: him something, Mark, what would you say is the best
Speaker 4: all around vehicle if.
Speaker 3: You could only have if you could only have one.
Speaker 5: And he's a contractor, that's actually a good question for him.
Speaker 11: Well, oh again for me, it's a pickup truck.
Speaker 3: But I tell you what my family is all about.
Speaker 12: Rat hours.
Speaker 4: Yeah, that's like that's like an avalanche.
Speaker 3: Yeah, is that like an avalanche?
Speaker 10: You know?
Speaker 3: It's like it's an suv, a mid size suv.
Speaker 4: Oh okay, I thought I had doesn't hand to make
Speaker 4: one with a little pickup They used to Okay, Sogline pickup.
Speaker 3: Do they still have the ridgeline, right, yeah, it's still
Speaker 3: in the market.
Speaker 11: Yeah, Matt, Matt Stafford drives on.
Speaker 5: Oh he does. Yeah, and you bought it pretty recently.
Speaker 5: You're right, man?
Speaker 13: Yea.
Speaker 4: Mark Schamansky, Hey, you know he's doing Mark Schamansky.
Speaker 3: Hey, what do you think is the sexiest? Go ahead? No, no, no,
Speaker 3: go ahead.
Speaker 14: I love the duke looking corvettes.
Speaker 3: I just think there.
Speaker 13: I think they're awesome.
Speaker 3: What about the most luxurious car?
Speaker 12: I guess maybe y U.
Speaker 4: Yeah, yeah, that's what I'm thinking. I think Cadillacs are
Speaker 4: pretty damn good too. They really are, all right.
Speaker 3: So, speaking of Mark, we're.
Speaker 4: Gonna take it. We're gonna take a quick break. Mark,
Speaker 4: we'll be right back with us right after this. Go
Speaker 4: with a sure thing Denver's best roofer Excel Roofing dot com.
Speaker 4: You don't pay a cent until you're content. Time for
Speaker 4: an insurance checkup free, no obligation. In comparison, call Compass
Speaker 4: insurance paying too much your coverage at dozens of insurance
Speaker 4: companies find out now three oh three, seven seven to
Speaker 4: one help. You'll think you're his only customer when you
Speaker 4: choose Frank durand the Real Estate Man dot com to
Speaker 4: list your home with Remax Alliance three oh three nine
Speaker 4: two zero sixteen twenty two. Hey, Tom Mars you know
Speaker 4: here three all three seven one three tall car Friday.
Speaker 4: We're talking cars, We're talking anything you want. Let's talk
Speaker 4: to Samantha. She's got an overheating issue, I believe with
Speaker 4: a twenty seventeen jeep Wrangler.
Speaker 3: Samantha, she just dropped off. Apologies, Oh she did.
Speaker 4: Okay, Well, Samantha, call us back if you want. Hey,
Speaker 4: but while we're talking about it, let's ask Kevin, what's
Speaker 4: the main reason for overheating?
Speaker 3: I mean, on all vehicles, what's the main reason?
Speaker 6: Usually, uh, leaked is the biggest one. Uh, you know,
Speaker 6: to words, So they're actually.
Speaker 3: Low on fluid. Correct? What about thermostats? Do they screw
Speaker 3: up a lot?
Speaker 6: Well, they do, but most of them are fail safe.
Speaker 6: Now where they'll stop or get stuck open, they won't
Speaker 6: stick closed.
Speaker 3: Then you just won't have heat, won't heat, it won't overheat. Correct.
Speaker 6: That's the majority of the new Okay, yeah, so that's
Speaker 6: not a big deal. But airflow through radiators fans different things,
Speaker 6: but the biggest is leaks.
Speaker 5: And radiators really don't I mean back in the day,
Speaker 5: and I mean even early two thousands, they weren't made
Speaker 5: out of like plastics, so.
Speaker 6: They were solid. Get bad, yeah they could.
Speaker 3: And now I mean pretty much unless you get a
Speaker 3: hole in it, can.
Speaker 6: Something happen to interiorate because the plastic polymers and stuff
Speaker 6: break down with heat over time, so they're only good
Speaker 6: for about six to ten years. Oh okay, so then
Speaker 6: the plastic seals start letting go, but you.
Speaker 3: Don't rot them out anymore.
Speaker 6: No, no, no, he's from them away. There's nothing effects.
Speaker 3: Yep, now I know they make go ahead, Ken say.
Speaker 6: The leaks also introduce air into a sealed system, and
Speaker 6: the system can't pomp or move air, so you start
Speaker 6: getting air pockets and blockages and stuff and air blockets,
Speaker 6: which doesn't make sense, but they can't move the air,
Speaker 6: so it just backs up.
Speaker 4: Now I hear that coolant is overlooked like they people
Speaker 4: don't flush.
Speaker 3: It or service it like they do oil.
Speaker 6: You agree, absolutely, but it's it's the advertising. They tell
Speaker 6: you have lifetime anti freezer. It's good for five years
Speaker 6: or one hundred thousand miles, and you know, it's just nonsense.
Speaker 6: Everybody's trying to say.
Speaker 3: Kevin doesn't like. Yeah, Kevin does not like lifetime anything.
Speaker 6: No, there is no such thing, you know, because lifetime.
Speaker 6: Everybody has a different definition of lifetime.
Speaker 4: Yeah, it's silly. Now what is somebody wants to know?
Speaker 4: They texted me, by the way, let me give that
Speaker 4: number out because I love this text number. By the way,
Speaker 4: even when I'm off the air, I get the text
Speaker 4: and I can use them on the show. Seven four
Speaker 4: seven nine nine fifty two eighty seven four seven nine
Speaker 4: nine nine fifty two eighty. Well, somebody wants to know.
Speaker 4: What would you say that they're looking for one?
Speaker 3: Right now?
Speaker 4: keV the best all around work vehicle, work vehicle, and
Speaker 4: I think he means a pickup because he put PU
Speaker 4: PU work vehicle, pickup work vehicle. I'm sure that means.
Speaker 4: So what would you say? Do you like what's broken
Speaker 4: run out there? The Tacoma huh? The Tacoma Toyota, Okay,
Speaker 4: that's the best. What about the Tundra Tundra tote?
Speaker 6: Yeah, any one of those is fine.
Speaker 3: Do they really beat the hell out of Ford and
Speaker 3: Chevy and Dodge? Yes, not even.
Speaker 4: In what regard In what regards you say that Ford and.
Speaker 6: Chevy, you're both having a lot of issues with transmissions
Speaker 6: right now. The ten speed is a disaster.
Speaker 3: We had a call on it yesterday.
Speaker 6: Yeah, it's a chronic, chronic problem.
Speaker 3: Uh is that an Allison.
Speaker 6: No, the Allison's in the diesel. The ten speed's in
Speaker 6: the gas motor. But uh, yeah, it's just it's both
Speaker 6: Ford and Chevy both have a ten speed, different manufacturer,
Speaker 6: but they're both having.
Speaker 4: Trus Okay, so all right, So what about Dodge trucks.
Speaker 4: We don't hear much about them anymore.
Speaker 6: They're pretty, but that's sense as far as it goes.
Speaker 6: They have engine problems, cam chef problems. You know, the
Speaker 6: three big big ones are all having engine and transmission problems.
Speaker 4: Now, one guy just texted me, I don't know if
Speaker 4: he's lying, just now that his Tundra has almost five
Speaker 4: hundred thousand miles.
Speaker 3: Is that possible?
Speaker 6: I believe it?
Speaker 3: Yeah, Oh my god. What is it about them?
Speaker 1: What?
Speaker 3: Okay? Other than the transmission?
Speaker 4: Is the engine so tight that it doesn't become a
Speaker 4: leak bucket?
Speaker 6: No, it doesn't. We don't do a lot of work
Speaker 6: on him, very little.
Speaker 7: You know.
Speaker 6: People call it it's a joke. They call it the
Speaker 6: Toyota tax. Because you pay extra for Toyota, but you're
Speaker 6: getting you know, you get your money's worth. Out of
Speaker 6: those you can afford one, that's the first one I
Speaker 6: would or the only truck I'd really recommend.
Speaker 4: Now, speaking of Toyota, Deputy D sitting there, Deputy D
Speaker 4: loves don't you love Toyota's Deputy D.
Speaker 10: I love it, you know, I have my beloved for Runner,
Speaker 10: and man, it's been the most reliable, nicest vehicle I've
Speaker 10: ever owned. And it's got well over it's got a
Speaker 10: little over two hundred thousand miles on it and still
Speaker 10: runs like new.
Speaker 5: I heard those have little uh in the computer thing.
Speaker 5: They track everything you do and say in the action that.
Speaker 3: Don't ever tell him that you're.
Speaker 5: On a live television You're on a live reality show
Speaker 5: in Japan.
Speaker 3: Every time you get in that vehicle.
Speaker 4: Yeah, hey hey, uh do you have a smart watch,
Speaker 4: Deputy D?
Speaker 3: Of course not, No, of course not.
Speaker 10: And and my car doesn't even have Bluetooth or on
Speaker 10: Star or that satellite radio so that they can track
Speaker 10: you and listen in. I have none of that. It's
Speaker 10: all analog. Even my watch is an analog watch.
Speaker 3: It's I want to ask quite this site. What bugs
Speaker 3: you so much about being spied on?
Speaker 10: Well, nothing, because I'm not doing anything you listen, right,
Speaker 10: I just I.
Speaker 5: Just like my Remember he's in the recycling business.
Speaker 6: So were this?
Speaker 3: So was ton YEP.
Speaker 4: I want to stay in time. I want to remind
Speaker 4: people we're asking you to categorize cars the sexiest, the
Speaker 4: most luxurious, the best work vehicle, let's put that in there,
Speaker 4: the most comfort, luxury, whatever category you want to give
Speaker 4: us on a car. And if you had to have one,
Speaker 4: which one would it be? And what did we mark?
Speaker 4: Did you once do a.
Speaker 3: Segment on their very first car? Yeah? We did, we did.
Speaker 3: But let's let's stick to uh the break because.
Speaker 5: We got Samantha Ron all right, and then someone else
Speaker 5: pop and see you guys.
Speaker 3: Hold on, we'll be right back.
Speaker 4: Well, go with a sure thing Denver's Best roofer Excel
Speaker 4: Roofing dot com.
Speaker 15: You don't pay a cent until you're content.
Speaker 4: Time for an insurance check up, free, no obligation comparison
Speaker 4: call Compass Insurance paying too much your coverage at dozens
Speaker 4: of insurance companies find out now three O three seven
Speaker 4: seven to one. Help you'll I think you're his only
Speaker 4: customer when you choose Frank durand the real estate man
Speaker 4: dot Com to list your home with Remax Alliance three
Speaker 4: all three nine two zero sixteen twenty two. Hi Tom
Speaker 4: Marshino here, Samantha, talk about your twenty seventeen cheap Wrangler.
Speaker 3: What's going on?
Speaker 16: Well, I've been having issues with it for several years
Speaker 16: and it's constantly overheating. I had taken it. I've only
Speaker 16: used the dealership that I bought it from for service
Speaker 16: and they told me initially like, yeah, it was just
Speaker 16: a problem with a head gasket and I just needed
Speaker 16: to repair it. I did take it at that time
Speaker 16: to another dealer, another mechanic, to get a second opinion,
Speaker 16: and they told me that the engine that I had
Speaker 16: was notorious for having problems and that until the engine
Speaker 16: itself was replaced, I'd keep blowing head gaskets. So I
Speaker 16: went back to the dealership and told them that and
Speaker 16: they said that was an true And since then, I've
Speaker 16: blown four head gaskets. I'm on my fifth and the oh.
Speaker 3: Wait wait hose.
Speaker 4: I want to ask a couple questions, Samantha, did you
Speaker 4: buy this new yes?
Speaker 3: Okay? And how many miles on it now?
Speaker 16: Seventy seven thousands.
Speaker 4: And you went through that Kevin four head gaskets.
Speaker 3: My god, I've never heard that before.
Speaker 17: Yeah, so we've replaced.
Speaker 3: What do you think's going on?
Speaker 6: Yeah, well, I mean it needs to be checked for
Speaker 6: the surface of the head or the block needs to
Speaker 6: be checked to make sure there's no war because there's
Speaker 6: no other reason that would continue to blow head gaskets.
Speaker 16: So it's in the shop now and they've said that
Speaker 16: they have finally done it because again it's overheating. And
Speaker 16: they're now saying that I need a new engine and
Speaker 16: it's not covered by any warranty, even though I haven't
Speaker 16: extended warranty through another company. They're refusing to cover it
Speaker 16: because I just had head gaskets replaced to last July,
Speaker 16: or heads the actual cylinder replaced last July, and they
Speaker 16: didn't machine the head at they've never machined the heads.
Speaker 4: You know, it sounds like you have a bunch of
Speaker 4: clowns working on it.
Speaker 3: That's what it sounds like to me.
Speaker 4: It doesn't sound really, It sounds like you have a
Speaker 4: bunch of clowns.
Speaker 3: Working on it.
Speaker 17: Yeah.
Speaker 16: I have nine services for overheating in the last three years.
Speaker 3: But you're talking about the same company, right.
Speaker 16: Yes, I keep going to the dealership because they're they're
Speaker 16: the only ones that I have had work on the
Speaker 16: car because this was explained to me that it was
Speaker 16: a manufacturer's defect. Now this time they've come back and
Speaker 16: said it is the engine, because there's a manufacturer's defect
Speaker 16: on the engine. But they're refusing to pay for it.
Speaker 16: And they're saying I have to pay thirteen thousand dollars
Speaker 16: to replace the engine.
Speaker 4: How much have you paid on the damn head gaskets
Speaker 4: each time?
Speaker 16: So the first time I took it in, I was
Speaker 16: two months outside of my warranty, so Jeep gave me
Speaker 16: a good will warranty and covered the first time. Since then,
Speaker 16: I had my extended warranty, paid for it once and
Speaker 16: I've paid for it the other time. So this is
Speaker 16: the fourth head gasket time. So I've paid probably six
Speaker 16: thousand for the replacing the cylinder.
Speaker 4: So right now they say you need a head gasket, No, they.
Speaker 6: Say she needs an engine.
Speaker 16: Engine.
Speaker 4: All right, what do you think's going on, Kevin? Do
Speaker 4: you think it's shit? Well, like I said, Kevin, have
Speaker 4: you ever heard of this?
Speaker 3: Twenty seventeen jeep having an engine problem.
Speaker 6: Three sixteps has had nothing but problems with overheating. Yes, yeah,
Speaker 6: it's a chronic. But why whether it's in the caravan,
Speaker 6: whether it's in the jeep. It's just a support design.
Speaker 6: They've had a lot of problems with the blocks, They've
Speaker 6: had a lot of problems with the heads, so they
Speaker 6: need to check closer. I mean, it's it's easy enough
Speaker 6: to check to make sure the block is flat before
Speaker 6: you put a head gasket on it, and the same
Speaker 6: with the head. And if you put a head on
Speaker 6: without doing a resurface on the head, you're just asking
Speaker 6: for it to come back.
Speaker 4: Do you think resurfacing the heads now? And do you
Speaker 4: think it's too late? When they say she needs a
Speaker 4: new engine, why wouldn't they just recommend a new head.
Speaker 6: Yeah? That that I don't know why they're basing what
Speaker 6: they're basing, you know, because it seems like it's it's
Speaker 6: too late. It seems like something the should have based
Speaker 6: on a year ago.
Speaker 3: But here's what I'm asking Kevin.
Speaker 4: If she was supposed to plane that head long ago,
Speaker 4: and true the head and she didn't, can it ruin
Speaker 4: the bottom of the engine.
Speaker 6: Typically not, but it may the bottom of the block
Speaker 6: surface may have been the initial problem that they're now
Speaker 6: identifying two years later. It's it's oh, I see, yeah,
Speaker 6: so that I don't think they ever fixed the problem.
Speaker 8: Hey, Tom, If she identified the problem or initiated contact
Speaker 8: with the dealership while it was under warranty and it's
Speaker 8: the same problem, doesn't.
Speaker 4: That No, But it wasn't under warranty. It wasn't under warranty.
Speaker 4: It was out of warranty, and they did a good
Speaker 4: faith of repair, so that would not extend. However, if
Speaker 4: it was in warranty when it began, you're right, Doc,
Speaker 4: and it was never corrected, it would still be a
Speaker 4: warranted item. But it was outside a warranty when they
Speaker 4: fixed it. That's the big deal right now? This sucks man.
Speaker 4: What dealer is it?
Speaker 16: And it's a manufactured defect in the block, so it
Speaker 16: would have been there the Yeah.
Speaker 4: But that seems to me it should be covered. If
Speaker 4: it's a manufacturer's defect, why isn't it covered?
Speaker 13: Right?
Speaker 16: And no one will talk to me now. They're just
Speaker 16: very rude, condescending. They tucked down to me. They tell
Speaker 16: me that they're frustrated and tired of me. And they meanwhile,
Speaker 16: they have my car and say I have to pay
Speaker 16: them tallers for a new engine.
Speaker 4: But you didn't do that yet, right, it's still taking apart. Yes, Now,
Speaker 4: what's the name of the dealer?
Speaker 16: AutoNation Chrysler Jeeper Appa hoo.
Speaker 4: Okay, now I want Deputy D to just call over
Speaker 4: and possibly eat pop to someone at a district Less
Speaker 4: or Chrysler Jeep. This may not be a dealership thing.
Speaker 4: I don't know what it is, but certainly if there's
Speaker 4: a manufacturer's defect on a block, for God's sake, you
Speaker 4: would think it would be covered.
Speaker 3: Kevin, have you ever heard about this?
Speaker 4: Oh, yeah, you've heard about overheating, But have you heard
Speaker 4: about any specific defect.
Speaker 6: Well, it's a chronic issue, so you know, some have
Speaker 6: had problems, some have blocked problems. So it's all over
Speaker 6: the board.
Speaker 3: Gosh, dang it, but it all right.
Speaker 4: Hold on, Samantha, We're gonna Samantha, you hang on all
Speaker 4: right now, Ron, I'm gonna we're gonna take your question.
Speaker 4: We'll think about it and come back to it. What
Speaker 4: kind of electrical issue on your car?
Speaker 17: Sometimes when it rains a lot or it snows, I
Speaker 17: will get into I will try to open the car,
Speaker 17: and the electric thing to open it won't work. I
Speaker 17: get in, try to start, it won't start. There seems
Speaker 17: to be no electricity to the dash, and sometimes I
Speaker 17: find water in the floorboard on the passenger side. I've
Speaker 17: found a solution, which is I open the hood, I
Speaker 17: open the fuse box. I pull out the fuse that
Speaker 17: goes to the starter. I put it back in. Well
Speaker 17: before I did that, I tried to jump. It didn't work.
Speaker 17: But then when I pull out that fuse, put the
Speaker 17: same fuse back in, Close everything up and jump it.
Speaker 17: It'll start. It's been into the shop and they're trying
Speaker 17: to figure it out. They took the and I may
Speaker 17: not have the terms right, but they took like the
Speaker 17: fuse boxer's like two or three levels underneath it, and
Speaker 17: there was some manual something that said on those buconclaves,
Speaker 17: there's an issue under there. They went and looked for
Speaker 17: that issue and they said that issue doesn't exist on yours.
Speaker 17: So I'm just wondering if Kevin had any insights, if
Speaker 17: he's seen that before.
Speaker 4: All Right, you know what they do, electrical issues, So
Speaker 4: hang on, we'll come back to that.
Speaker 3: I'm Tom Martino.
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Speaker 4: Time for an insurance checkup free, no obligation. In comparison,
Speaker 4: call Compass Insurance paying too much your coverage at dozens
Speaker 4: of insurance companies find out Now three O three seven
Speaker 4: to seven to one help. You'll think you're his only
Speaker 4: customer when you choose Frank durand the real estate Man
Speaker 4: dot com to list your home with Remax Alliance three
Speaker 4: oh three nine two zero sixteen twenty two. Hi Tom
Speaker 4: Martino here, you know what I was talking about?
Speaker 3: The avalanche.
Speaker 4: Somebody texted me a link to a YouTube and it's
Speaker 4: this Chevy Silverado EV.
Speaker 3: Looks like an electric Avalanche is what it is.
Speaker 4: Beautiful vehicle, but just a little too expensive for that category.
Speaker 4: You know you can't get one really for under eighty grand.
Speaker 4: You can't even touch it, And that's a little too
Speaker 4: much for the Chevy in my opinion. Ron, you have
Speaker 4: the twenty fifteen Buick Enclave. Guys, Kevin, what do you
Speaker 4: think when it rains or snows, there seems to be
Speaker 4: an accumulation of water. It goes down and some of
Speaker 4: it gets to his floorpan. And to me, I mean,
Speaker 4: it's pretty obvious it's a short.
Speaker 6: Well, yeah, there's got to be some corrosion and a
Speaker 6: connector somewhere. You know, if it's continually getting water. Did
Speaker 6: they solve the water intrusion? You gotta start. No, that's
Speaker 6: gotta be fixed. It doesn't matter the rest of it,
Speaker 6: doesn't matter.
Speaker 3: Where's the water coming from exactly?
Speaker 17: I don't know. Now, I was wondering about something, and
Speaker 17: I'm not sure the timing fits for this, but maybe
Speaker 17: a couple of years ago or so I had the
Speaker 17: windshield replaced, but this has only started about six months ago.
Speaker 17: But I was wondering if that might be it.
Speaker 6: It's entirely possible. Well, it's not hard to fix, I mean,
Speaker 6: or not hard to find. You just you know, you
Speaker 6: could have a plug you know, plugged vent too. I mean,
Speaker 6: you're you're you know, the little screen by your wipers.
Speaker 6: The water will go down there, and there is a
Speaker 6: drain that does get plugged up and that can back
Speaker 6: up into the car. So I think you can fix
Speaker 6: the water.
Speaker 3: That's the first thing.
Speaker 6: You gotta fix the water.
Speaker 3: The first thing is solving the water.
Speaker 4: The second thing is finding Now, could there be damage
Speaker 4: to circuit boards that need to be replaced?
Speaker 6: Yes? Yeah, the corrosion will start with water intrusion. That's
Speaker 6: the biggest concern.
Speaker 3: Run is this under warranty?
Speaker 17: No, it's too old and too hot milds.
Speaker 4: Oh, of course it's I'm sorry, Yeah, it's twenty fifteen.
Speaker 4: So why don't you take it over to Kevin? I mean,
Speaker 4: where is it right now?
Speaker 17: Well, it's in Colorado Springs, but I don't mind coming
Speaker 17: up there for something like that because I can make
Speaker 17: an appointment whatever.
Speaker 6: And wait, well, Jesse's really good down in the springs too.
Speaker 6: Who is Jesse? Honest accurate?
Speaker 3: That's right, honest, accurate auto.
Speaker 4: Why don't you call why don't you call honest accurate auto?
Speaker 4: Ask for Jesse? Tell him the issue you're having. He's
Speaker 4: pretty good at tracking that down.
Speaker 17: Okay, that sounds great.
Speaker 3: Where have you had it? Have you had it on
Speaker 3: a dealer.
Speaker 17: No, No, I've got a shop that I trust and
Speaker 17: they're good and everything, and I go over there. So
Speaker 17: that's where I take all my stuff.
Speaker 3: Okay. Now, now they may be good, and they may
Speaker 3: be honest.
Speaker 4: They may be honest and good, but sometimes it just
Speaker 4: takes an extra touch, and so.
Speaker 3: Try them out.
Speaker 4: Yeah, and it's it's called honest, accurate auto.
Speaker 6: And I would seriously focus on the water before I
Speaker 6: focused on anything else.
Speaker 3: Yeah, I can't.
Speaker 6: Don't tell me about the no start or anything. That's
Speaker 6: not a concern. I have water coming in my car.
Speaker 6: That's where you start.
Speaker 3: That's the first one man.
Speaker 4: Once that's done, then you can hunt down the electrical problem. Yeah,
Speaker 4: there might not be there. Night might not be another
Speaker 4: problem once it drives up.
Speaker 3: All right?
Speaker 4: Three oh three seven one three talk seven one three
Speaker 4: eight two five five Angel, go ahead, what's going on?
Speaker 10: Hi?
Speaker 14: Can you near me?
Speaker 3: I can hear you.
Speaker 18: Okay.
Speaker 14: So my father who has terrible late stage SELPD, he
Speaker 14: lives in my It sounds weird, but he lives in
Speaker 14: my yard in an RV. And he apparently thought he
Speaker 14: needed to go buy a new RV, and so he
Speaker 14: went to os Road Automotive in Fort.
Speaker 7: Loveton, and.
Speaker 14: He had I think he had gotten like a attack
Speaker 14: three pound or something. So he had twenty five hundred
Speaker 14: dollars and he signed up for a fifteen thousand dollars RV,
Speaker 14: which he doesn't have the remaining funds. He does have
Speaker 14: some land in Arizona that he could potentially sell and
Speaker 14: get the remaining funds, but anyway, that's that's a long story.
Speaker 14: So anyway, he signed sport to purchase an RV. He
Speaker 14: put twenty five hundred down on it, and then he
Speaker 14: left and he said he would come back with the
Speaker 14: remaining funds. Well, he doesn't have the remaining funds and
Speaker 14: he never took the RV off the lot or anything.
Speaker 14: And then he finally talked to us about it, and
Speaker 14: we're like, you can't do that. You need to go
Speaker 14: get your money back. That's all the money you have,
Speaker 14: you know. And so basically, let me ask you something, angel, Angel,
Speaker 14: let me angel, I want to ask you something.
Speaker 4: We're going to continue this after the break, but I
Speaker 4: want to ask you does he have dementia?
Speaker 14: He does not.
Speaker 18: He has not been diagnosed with dementia.
Speaker 4: All right, hold on, we'll come back to this and
Speaker 4: more coming up on the troubles Go with a sure
Speaker 4: thing Denver's Best Roofer Excel Roofing dot com. You don't
Speaker 4: pay a cent until you're content. Time for an insurance
Speaker 4: check up free, no obligation. In comparison, call Compass Insurance
Speaker 4: paying too much your coverage at dozens of insurance companies
Speaker 4: find out now three all three seven seven to one help.
Speaker 4: You'll think you're his only customer when you choose Frank
Speaker 4: durand the real estate Man dot com to list your
Speaker 4: home with Remax Alliance three oh three nine two zero
Speaker 4: sixteen twenty.
Speaker 19: Two rift So you don't have.
Speaker 1: Run just as fast as we can.
Speaker 2: Shoot's gonna help.
Speaker 1: Come.
Speaker 3: This is the Troubleshooter Show.
Speaker 4: No Tom Martino, Hey Tom Martino here, Welcome to the show.
Speaker 4: Three O three seven one three talk seven one three
Speaker 4: eight two five five.
Speaker 3: Now today is.
Speaker 4: Car Day and we're here to help you with cars
Speaker 4: and talk about cars and issues and motor vehicles, but
Speaker 4: anything else that comes up. And we do have a
Speaker 4: follow up where we do have an expert on and uh, Mark.
Speaker 3: Do you want to take this one? You took the
Speaker 3: call from Leslie.
Speaker 5: This one is completely insane. The call came in yesterday
Speaker 5: from Leslie and let me just recap it real quick.
Speaker 5: She wanted to paint her house, so she went to
Speaker 5: the h o Ways website because there's only uh, you know,
Speaker 5: particular color patterns and colors you can choose, So she
Speaker 5: chose one. It happened to be number fifty three, and
Speaker 5: that ties in with Guyries or Sherwin Williams. Number fifty
Speaker 5: three for her neighborhood, like literally for her neighborhood.
Speaker 3: So she chooses it. Then she hires a contractor.
Speaker 5: The contractor goes to Guy Rees, picks up the paint,
Speaker 5: goes over to her house, is going to start painting,
Speaker 5: and she leaves for work. He starts painting. She gets home,
Speaker 5: the house is green. Number fifty three is gray. What
Speaker 5: happened was the HOA. At first you would think the
Speaker 5: contractor messed up, the painter painter did not mess up.
Speaker 5: Who actually messed up was the website for the HOA
Speaker 5: where you would go to choose what color you want,
Speaker 5: and she chose fifty three, which was supposed to be
Speaker 5: like basically a gray and white, and it ended up
Speaker 5: being green. So she calls up the contractor. At first
Speaker 5: of course, and it wasn't his fault. He's like, I
Speaker 5: just grabbed number fifty three, like you told me. She
Speaker 5: makes sure Sherwin Williams, her guy Reyes gave him the
Speaker 5: right one, which was fifty three. Then she calls up
Speaker 5: the HOA or the management company and says, hey, what's
Speaker 5: going on here? Number fifty three is gray and it's
Speaker 5: not gray. It's actually green according to everybody else, And
Speaker 5: they go, oh, whoops, we messed up on the website.
Speaker 5: So the website actually was wrong, and that's where you
Speaker 5: have to go and pick out your colors in this
Speaker 5: particular community. So then it gets even weirder after they
Speaker 5: acknowledge that they offer her two thousand dollars. The paint
Speaker 5: job cost eight thousand, but they offer her two thousand
Speaker 5: dollars for whatever reason. But what's the strangest part is
Speaker 5: then they redo the website. Now on the website and
Speaker 5: she has screenshots of the original. Now on the website,
Speaker 5: it says, hey, you need to make sure it's the
Speaker 5: right color when it shows up at your house, and
Speaker 5: fifty three is now the proper color of gray. So
Speaker 5: the question is for Brad O'Brien, Brad, I think we
Speaker 5: have sent you some of the documentation from the HOA,
Speaker 5: But pretty much everything I looked at, everything Dmitri looked
Speaker 5: at is pretty much exactly what I just recapped. Dmitri,
Speaker 5: Is there something you want to add because you looked
Speaker 5: at a lot of it?
Speaker 10: No, I think you did the perfect job summarizing the situation.
Speaker 10: She she followed the rules, she got the cho Way
Speaker 10: approval to paint her to paint her.
Speaker 3: House number fifty.
Speaker 10: She did everything exactly right, and she comes home from
Speaker 10: work expecting to see a gray house, and it turns
Speaker 10: out it's green. The choy says, oops, we made a
Speaker 10: mistake on our website where you chose the colors and
Speaker 10: the paint codes.
Speaker 3: They fixed that mistake right, and then they put in
Speaker 3: a lot of other legally. But I have a quick
Speaker 3: question though, Guys.
Speaker 4: Yeah, is the HOA saying she's not allowed to have
Speaker 4: the green?
Speaker 3: No, sure it's not.
Speaker 5: She doesn't want green, she says, who the hell wants
Speaker 5: to their house puke green?
Speaker 3: That's the last color in the Okay, What I mean.
Speaker 4: Is that it is one I just wanted to know
Speaker 4: as an aside, it is one of the approved color I.
Speaker 3: Don't know I think. We asked her that Leslie was
Speaker 3: the green.
Speaker 5: Your house is now one of the approved Hi, everybody,
Speaker 5: it was, Yes.
Speaker 3: Yes, it is one of them. But you don't want
Speaker 3: the color. Who would want that?
Speaker 20: So the color, the green that I currently have is
Speaker 20: the color fifty three. This is what it was supposed
Speaker 20: to be. Fifty three was supposed to be this green house,
Speaker 20: this green color. However, on the West site when I
Speaker 20: picked it, fifty three.
Speaker 3: Was absolutely a dark green. Yeah, we got it, wet, Brad,
Speaker 3: get right, Yeah, we got it, Brad.
Speaker 4: Hey, Brad has any responsibility here to repaint her house.
Speaker 3: Hold on one more thing for Brad.
Speaker 5: So, Brad, they wanted to compensate her two grand the
Speaker 5: paint jobs eight. And when she said that's not acceptable,
Speaker 5: I might talk to an attorney or whatever.
Speaker 3: Now they ghost her.
Speaker 5: Now they say, because you threatened legal action, we're simply
Speaker 5: not going to talk to you anymore.
Speaker 3: We're done.
Speaker 5: So the other thing is in her HOA agreement, Brad,
Speaker 5: there is an arbitration clause as well, and she has
Speaker 5: started that process. But she is telling us that they
Speaker 5: don't even have to respond to the arbitration in any
Speaker 5: certain timeframe. According to the documents. But go ahead, Brad,
Speaker 5: ask questions, give your thoughts.
Speaker 4: Well, this is I'm just wondering, Brad, if you think
Speaker 4: they have liability, Well.
Speaker 21: That's that's the ultimate question, and that's I really can't
Speaker 21: tell you. Obviously, it's a case of mistake. A mistake
Speaker 21: was made, and now the HOA is not responsible for
Speaker 21: painting people's houses or paying for paintings people's houses. The
Speaker 21: question is is their mistake that was that Leslie relied
Speaker 21: on something that causes them liability for.
Speaker 7: To redo it. So, I don't know.
Speaker 21: It would take some research on this on how the
Speaker 21: courts of address this kind of question.
Speaker 5: Before Hey, Brad, what does your gut say? Just from
Speaker 5: a common sense standpoint, h Way says, Well, the h
Speaker 5: Way says, you have to do only what we say
Speaker 5: on our website, So go pick it out and your
Speaker 5: contractor will pick up the pain at guy ries, I mean,
Speaker 5: I don't know how well she would have done it.
Speaker 5: The only thing I would argue against is, you know,
Speaker 5: I probably would have been there. I probably would have
Speaker 5: wanted to see a little of the pain on the house.
Speaker 3: I might have wanted done something like that.
Speaker 5: But you know, she works all the time, and I'm
Speaker 5: sorry to interrupt, but I wanted to get that out.
Speaker 21: Well, h way did not approve a green color. They
Speaker 21: approved gray. It was a mistake made that called fifty
Speaker 21: three uh gray when it was really green.
Speaker 7: I think practically speaking.
Speaker 21: You want to find out what's what's the cost to
Speaker 21: fix this? I mean, can can the painting company call
Speaker 21: that a first coat and just do a second coat?
Speaker 11: And it's only four thousand not eight thousand?
Speaker 3: Is that?
Speaker 11: Is there some way to go down to the cost to.
Speaker 21: Remediate this so it's not eight maybe it's half that,
Speaker 21: and then try to get the HUA to come up
Speaker 21: from two to four and get get it still done.
Speaker 7: To work this out, because going to court.
Speaker 22: Over something that always maybe four thousand with an.
Speaker 21: Attorney may not make a lot of sense. And it's
Speaker 21: gonna be an attorney feed provision in any HUA where
Speaker 21: the prevailing party gets their attorney's paid by the losing party.
Speaker 21: So that's that could be more than the amount there
Speaker 21: even fighting over.
Speaker 3: How much did the paint job costs.
Speaker 20: A lesson eight thou.
Speaker 5: And I can tell you this, going from a dark
Speaker 5: is it a dark green? It looks dark to me?
Speaker 5: It going from a dark green to kind of a
Speaker 5: lighter is it a light gray or not? I think
Speaker 5: you would have to reprime. I think I think it
Speaker 5: would show through. But that's a you know, a painter
Speaker 5: can tell you.
Speaker 18: Yeah, you know, repainting it.
Speaker 20: Obviously it wouldn't even be enough for me. And so
Speaker 20: I actually proposed that to the board they offer to
Speaker 20: I went back and said, let's before and that way,
Speaker 20: we're cutting the losses down the middle.
Speaker 11: And I embraced a.
Speaker 20: Pute green House because I have been a citizen here
Speaker 20: for the past what seventeen years. I pay my dues
Speaker 20: on time. I've never once had even a threat of
Speaker 20: any kind of violation, and it really feels like they
Speaker 20: just don't care. It's honestly giving me a bad taste
Speaker 20: in my mouth. It's like, I'm this is just bad
Speaker 20: for the way I feel toward my community now, like
Speaker 20: they don't care. I sent in the ADR on May sixth,
Speaker 20: so it's been over two weeks. I'm yet to get
Speaker 20: a response of any kind. And I did for pose,
Speaker 20: you know, four thousand, cutting it down to half, and
Speaker 20: they just they don't care.
Speaker 9: I would think it was.
Speaker 4: Unfortunately, unfortunately, you have to go through the process outlined
Speaker 4: in the bylaws, right Brad, which I can.
Speaker 21: Yes, there's a plan process in any well drafted y
Speaker 21: to eight documents, and she did that.
Speaker 3: We talked about that yesterday.
Speaker 5: She she invoked the arbitration clause and sent in the
Speaker 5: letter requesting it her She's she doesn't know if they're
Speaker 5: ever going to respond to her.
Speaker 3: Though I would say they probably have to.
Speaker 4: Yeah, I'm sure they do. There must be some kind
Speaker 4: of penalty if they don't or something. I mean, the
Speaker 4: bylaws are there for a reason. They gotta figure they
Speaker 4: got to figure this out. This is this is crazy.
Speaker 4: I mean, I can't believe they're not taking responsibility and
Speaker 4: just repainting your house. I mean that it seems so
Speaker 4: logical to me. I don't see where unless they say, well,
Speaker 4: it was part your responsibility for not babysitting it.
Speaker 3: But I don't see that.
Speaker 4: Come on, man, you picked a color appeared by them.
Speaker 20: Their defense up to this point has been that I
Speaker 20: did not do my due diligence. However, after living in
Speaker 20: a community for seventeen years, I actually learned to rely
Speaker 20: on the response provided by my AHOA. Why would n't
Speaker 20: I If I can't and we probably need a new hoa,
Speaker 20: you know, and so I did not think that it
Speaker 20: was necessary to question. And furthermore, there was no disclaimer.
Speaker 20: I actually sent an additional email early this morning. I'm
Speaker 20: not sure whether or not you gentlemen, had a chance
Speaker 20: to look at it. A disclaimer was added on March twelfth.
Speaker 5: And excuse me, and they should have the disclaimer should
Speaker 5: have been there in the beginning.
Speaker 20: However it was not, so the discreamer wasn't actually at
Speaker 20: So after my house is done for it's green, which is.
Speaker 3: Good because they listen. That's actually a good thing.
Speaker 5: They learned their lesson and they corrected the mistake by
Speaker 5: putting a disclaimer up going look at this, what's interesting?
Speaker 3: Brad. Let me ask you this.
Speaker 5: If she doesn't repaint it, I don't know what kind
Speaker 5: of a case she would have. If she does repaint
Speaker 5: it and she's out six thousand dollars, then I can
Speaker 5: see the monetary damage.
Speaker 3: But if she decides to keep it.
Speaker 5: Green and not move forward with changing it, what the
Speaker 5: hell would you sue for?
Speaker 21: Well, green was not an officially approved color, even though
Speaker 21: the website said so.
Speaker 3: No, it isn't approved color. It's the wrong number.
Speaker 4: It is an approved color. She just doesn't like it.
Speaker 4: It is technically an approved color.
Speaker 11: Okay, now, well that's true. Then she has the right
Speaker 11: to keep it green.
Speaker 4: Right, and no one's making her change it. That she
Speaker 4: does have a right to keep it green. She doesn't
Speaker 4: want it green even though she's allowed to keep it green.
Speaker 4: The whole point here is their numbering system was mislabeled
Speaker 4: and cost her what she considers a paint job because
Speaker 4: she would have never painted at this color.
Speaker 1: Correct.
Speaker 4: It's not so much being that it's not approved. The
Speaker 4: issue is it's not what she wanted.
Speaker 20: And for to take the simplicity, I would have been
Speaker 20: willing to embrace the green. At least pay me half
Speaker 20: of what I'm in the hole. That can make me
Speaker 20: feel a little bit better about it, and life goes on.
Speaker 20: At this point, it's like braining my summer.
Speaker 4: So what you're saying is, what you're saying is for
Speaker 4: enough damages for your pain and suffering, you're willing to
Speaker 4: move on, And you're saying two thousand doesn't.
Speaker 3: Cut it for it.
Speaker 20: I mean, I'm over. I'm not going to get the
Speaker 20: house repeat because it would cost me moreated.
Speaker 3: I know, But here's the problem with the two grand.
Speaker 4: To get an extra two grand is going to cost
Speaker 4: you more than two grand, right, Brad?
Speaker 3: Yes, that's the bottom line.
Speaker 4: Now, is small claims court a venue not if it
Speaker 4: has an arbitration clause, So go through the arbitration and
Speaker 4: ask for more damages. But as Mark pointed out before,
Speaker 4: if you're willing to keep the green and no one's
Speaker 4: making you change it, then you may have no choice
Speaker 4: but to keep it, and then therefore there are no damages.
Speaker 4: Because Brad, I mean, if she keeps the color, there
Speaker 4: are no monetary damages. H would the courts recognize her
Speaker 4: disappointment factor as a damage.
Speaker 21: Well, she could argue that it's just not acceptable to her,
Speaker 21: and that may be a good argument, and and so
Speaker 21: therefore the cost to change it to gray is a
Speaker 21: measure her damages.
Speaker 4: Okay, And even if she doesn't do it, in other words,
Speaker 4: I don't know, Well, she.
Speaker 8: Can keep the house in and keep the two thousand dollars.
Speaker 4: Well that's what she's thinking about. They didn't They didn't
Speaker 4: make her repaint. But she's saying she wants to keep
Speaker 4: the green and get four thousand dollars, not keep it
Speaker 4: and get two. You know, Leslie, I hate saying this,
Speaker 4: but at this point it might be worth just keep it.
Speaker 20: What's that paint it and it's not costing me anything else.
Speaker 12: I'd be happy with that.
Speaker 20: But they said it wasn't even an option. It was
Speaker 20: pretty much Tavarians or nothing. And now there's not even
Speaker 20: any discussions going on about it. I sent another email
Speaker 20: telling them let's talk about four thousand, you know, let's negotiate.
Speaker 12: And no, Yeah, but they don't want to.
Speaker 4: Here's why. Because here's why. Because most of the time
Speaker 4: when residents sue hoa's, they lose even if they win,
Speaker 4: because they're fighting with your money.
Speaker 3: They're not fighting with their own money.
Speaker 4: It's not like someone on the board says, oh damn,
Speaker 4: this is gonna cost me.
Speaker 7: They don't.
Speaker 3: It's invisible money to them.
Speaker 4: Everyone chips in hoas are terrible enemies because they have
Speaker 4: no pain in the game.
Speaker 3: There's no pain.
Speaker 4: It doesn't turn out to be an assessment against every
Speaker 4: homeowner for this lawsuit. It's not gonna hurt them, so
Speaker 4: they don't mind fighting. That's what you have to know
Speaker 4: that there is no upside here for you.
Speaker 3: None none.
Speaker 4: If they don't voluntarily do it, you're not going to
Speaker 4: get it, I would go through the arbitration. They have
Speaker 4: to answer the arbitration and just say that I want for.
Speaker 3: Go ahead.
Speaker 20: Is mediation, which I guess would be a step, and
Speaker 20: that would probably even if I was to file.
Speaker 11: In small planes.
Speaker 20: I'm assuming that the judge would probably order mediation even
Speaker 20: prior to accepting the case. That this is what I
Speaker 20: would think.
Speaker 9: Obviously, I'm not an expert.
Speaker 3: Sometimes they do, Hey, Mark, what did you say? What
Speaker 3: did you say? The arbitration clause says.
Speaker 5: I'm not staring at it right now, but it basically
Speaker 5: says you have to write them a letter and you
Speaker 5: want to invoke the arbitry arbitration clause, which I did, Okay,
Speaker 5: and she did do that.
Speaker 3: Okay, that's what you need to do.
Speaker 4: Yeah, I mean, there's nothing else we can tell you, Angel.
Speaker 4: Everything is dictated by that clause, but there's nothing we can.
Speaker 3: Do about it. I have I'm actually process that you
Speaker 3: agree to.
Speaker 5: I actually think, Leslie, that's the best thing for you.
Speaker 5: Hiring an attorney is gonna cost way more. Arbitration is
Speaker 5: gonna cost you something, for sure, but you might get
Speaker 5: that eight thousand. I mean, you know you've got I
Speaker 5: don't think they're going to show up and lie. So
Speaker 5: really it's gonna come down to, you know, what are
Speaker 5: the facts here? And that's what I was hoping. Brad
Speaker 5: might have dealt with something like this before, but it
Speaker 5: is a pretty unique case. But they acknowledge they messed up.
Speaker 5: They're gonna say that to the arbitrator. I highly doubt
Speaker 5: they're gonna lie whatsoever. But Brad, let me just pick
Speaker 5: your brain one more time than we have to take
Speaker 5: a break. Just I know you're not looking all the docs.
Speaker 5: In fact, I'm not even looking for legal advice, but
Speaker 5: just based upon the conversation, if everything is factual, how
Speaker 5: do you think an arbitrator would rule on this?
Speaker 7: That's a legal question.
Speaker 11: I just not position to answer that right now, fair enough. Also,
Speaker 11: you know there's a duty.
Speaker 7: What duty was did the agent after her?
Speaker 21: But also did she have a duty to make sure
Speaker 21: the paint color was what she was trying to get?
Speaker 6: Yeah?
Speaker 3: And see that's the big question.
Speaker 4: Did she have any responsibility to follow up when she
Speaker 4: saw the paint going on the house.
Speaker 5: That is a big That's the first thing I asked her.
Speaker 5: She left for work to contract, her shows up when
Speaker 5: she gets back the paint is ninety percent done.
Speaker 3: I mean, that's how it went down.
Speaker 5: It's not like you ordered a red car and it
Speaker 5: showed up and you're walking up to it and you go,
Speaker 5: wait a second, that's black, not red.
Speaker 3: I mean she didn't know.
Speaker 4: I know, I know, all right, So listen, maybe this
Speaker 4: is not what you wanted to hear, but you have
Speaker 4: to go through the process, Brian, quickly, your comment.
Speaker 3: Go ahead, Brian.
Speaker 13: Here's the first time when they charged eight and they
Speaker 13: probably had a power wash. They probably had to scrape,
Speaker 13: they probably had to cough, they probably had to do
Speaker 13: a lot of friming. The things they have today. If
Speaker 13: you get a good paint, it comes with timer. I
Speaker 13: cannot see that house. You can more than four thousand
Speaker 13: dollars to redo it. I just can't, including paints and
Speaker 13: everything else. And if she would want me to go
Speaker 13: over and take a look at it, I'm not even
Speaker 13: be able to do it cheaper. And I can show
Speaker 13: her references, and I can show houses I've painted, and
Speaker 13: I won't take any payments until the job is done,
Speaker 13: no material.
Speaker 4: Nothing, okay, But but here's the only problem I want.
Speaker 4: She doesn't want to do it for four She's only
Speaker 4: getting two from the HOA.
Speaker 13: That's why I said it's going to probably be less
Speaker 13: than four. I'll bet it's not even probably around three.
Speaker 13: Worst case scenario, maybe the hoilll get read.
Speaker 4: Okay, you may hey, hey, Kitchina hook them up in
Speaker 4: case if he wants to go over and look at it,
Speaker 4: it's fine with me. If she's fine with it. I'm
Speaker 4: Tom Martinez. We have more coming up on the Troubleshooter Show.
Speaker 4: Go with a sure Thing versus best Roofer Excel Roofing
Speaker 4: dot com. You don't pay a cent until you're content.
Speaker 4: Time for an insurance checkup free no obligation comparison call
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Speaker 3: Help.
Speaker 4: You'll think you're his only customer when you choose Frank
Speaker 4: durand the real estate Man dot com to list your
Speaker 4: home with Remax Alliance three all three nine two zero
Speaker 4: sixteen twenty two. Hi Tom Artino, you're a troubleshooter. Frankarandrealestateman
Speaker 4: dot com. From free market valuations of your home, find
Speaker 4: out what it will sell for without an obligation to
Speaker 4: list three or three nine two zero sixteen twenty two.
Speaker 3: All right, let's talk to uh. Let's talk to Angel.
Speaker 4: We left off with her before that other problem and
Speaker 4: Angel's dad went out. Basically, this is what a lot
Speaker 4: of older people do. Well, people do it in general,
Speaker 4: not just older people. Her father lives in on our
Speaker 4: v inner yard. He bought a fifteen thousand dollars new
Speaker 4: RV that she says he can't afford. He did it
Speaker 4: with a twenty five hundred dollars check down. Now he
Speaker 4: has to pay the rest. She says he can't afford it. Now,
Speaker 4: here's the problem.
Speaker 3: If he's not.
Speaker 4: Disabled in any way, and you can make a case
Speaker 4: for competence, he's stuck with this purchase unless they will
Speaker 4: let him out of the deal. So will they let
Speaker 4: him out of the deal.
Speaker 14: They are not letting them out of the deal. They
Speaker 14: are basically saying if he doesn't want the camber, that's fine,
Speaker 14: but they're keeping his twenty five.
Speaker 22: Hundred dollars deposit. Okay, and mind Angel, it never less
Speaker 22: a lot.
Speaker 23: I don't know if that matters.
Speaker 3: Yeah, no, that doesn't matter.
Speaker 4: People think it does with cars, with RVs, with anything
Speaker 4: he argue, doesn't matter.
Speaker 3: What's that mark? People like to argue delivery.
Speaker 4: Right, Delivery does not consummate a sale. The sales consummated
Speaker 4: when you put the money down and you sign it. Now,
Speaker 4: here's the deal. What was he thinking?
Speaker 3: First of all, his current you're going to trade that in?
Speaker 14: No, it's it's pretty deplorable.
Speaker 5: It's he so well, Okay, it sounds like I just
Speaker 5: got to jump in here. It sounds like he probably
Speaker 5: does need a better place to stay. He's in a
Speaker 5: deplorable RV in your yard.
Speaker 14: Yes, yes, okay, he does.
Speaker 18: Okay, you have managed.
Speaker 14: To get him into a better situation. But now it's
Speaker 14: just this twenty five dollars. He's on fixed income.
Speaker 5: But he's got a better Well, I'm sorry, Angel, but
Speaker 5: he's got a he's staying either inside with you guys
Speaker 5: who are in a home.
Speaker 3: Now, or what is the better situation. I'm just curious.
Speaker 23: We got him another RV.
Speaker 14: My mother in law have one that he is.
Speaker 23: It's much better.
Speaker 1: Excellution.
Speaker 4: Okay, all right, excellent, So Angel, you're gonna you're not
Speaker 4: going to get the twenty five hundred back. I don't think.
Speaker 4: I don't think it depends on the contract. What did
Speaker 4: he sign?
Speaker 3: Did you look at the paperwork?
Speaker 22: I did.
Speaker 14: It's it's a lot of jargon. That is a little
Speaker 14: bit over my head. He I will say, you know,
Speaker 14: I don't know if this in our in our view
Speaker 14: it matters. But tell me because you had mentioned dementia.
Speaker 22: He has not been.
Speaker 14: Diagnosed with dementia, but he is in stage COPD. I
Speaker 14: mean he has even with full.
Speaker 4: Yeah, but that doesn't that doesn't come into play.
Speaker 14: Yeah, I mean.
Speaker 4: That doesn't come into play. Really, I mean, his competence
Speaker 4: is competence. Is he competent it or not? That's really
Speaker 4: And and he knew what he was doing. How did he
Speaker 4: did you ask him how he planned to pay for it?
Speaker 24: I did?
Speaker 14: He has some land in Arizona that he's thinking he
Speaker 14: could just sell to pay for the rest. And it's
Speaker 14: it's I mean, that's a process, right. So the fact
Speaker 14: that he's he told them that he could be back
Speaker 14: with the remaining money, it's like, when you know he
Speaker 14: doesn't have the remaining money.
Speaker 4: So does the contract say when he has to make
Speaker 4: that remaining money?
Speaker 22: Not that I saw.
Speaker 14: I'd be happy to copy it and email it to you.
Speaker 10: Hey, I'll be glad to take a look at it
Speaker 10: to see maybe we can spot some imperfections in this contract.
Speaker 3: Maybe they didn't. Maybe we could just ask.
Speaker 6: Him for half or something.
Speaker 4: Deputy Doc, do you want to call over there and
Speaker 4: see if you can appeal to the better You know,
Speaker 4: I don't know power does he?
Speaker 8: Angel Ill?
Speaker 22: He was born in fifty nine?
Speaker 6: Oh my god, he's five sixty six.
Speaker 3: Yeah, yeah, he's not too old.
Speaker 14: He is young young bye bye age wise, but like
Speaker 14: I said, he's in stage top. I mean he can't
Speaker 14: even with full oxygen on walk twenty feet without needing
Speaker 14: to stop. You know, he's very disabled in my mind.
Speaker 3: Yeah, yeah, I see what you're saying. I'll give him
Speaker 3: a call.
Speaker 8: Maybe they'll only to split the difference and we can
Speaker 8: get half it, beat or do something.
Speaker 4: Yeah, maybe they'll do something. All right, Okay, I'm Tom
Speaker 4: Martino Trio three.
Speaker 3: All right, Shannon, Do I owe you a thirty break?
Speaker 6: Yes?
Speaker 7: All right?
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Speaker 4: You'll think you're his only customer when you choose Frank
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Speaker 3: Okay, So Joyce has a question on.
Speaker 4: Breaks twenty fifteen jeep Cherokee, Joyce, go ahead.
Speaker 23: We have a twenty fifteen jeep Cherokee latitude. About nine
Speaker 23: months ago we took it in and had the oil changed.
Speaker 23: Shortly after that, we started having problems with the breaks.
Speaker 23: In the morning, we would start the car and the
Speaker 23: brakes would go within an inch of the floor. Within
Speaker 23: three to five minutes, they would cook itself. Last month
Speaker 23: it went two days by doing that. It still stops,
Speaker 23: but I don't think it's safe. We took it to
Speaker 23: the dealers and excise me to the dealership. They said
Speaker 23: there was oil in the break lines. They're the only
Speaker 23: ones that have ever touched the car, So I'd like
Speaker 23: to know what the symptoms would be of oil in
Speaker 23: the client's place.
Speaker 6: It's exactly what you're experiencing because the motor oil can't
Speaker 6: does compress or brake fluid can't compress. That's why it
Speaker 6: works so well. So if you introduce a different fluid
Speaker 6: into the break you're going to have a pedal fade. Absolutely.
Speaker 3: And it happened right after an oil.
Speaker 23: Change, Right after an oil change.
Speaker 3: And they topped off the brake fluid.
Speaker 4: I don't know I did they top off, Kevin? What
Speaker 4: would they have done, Kevin? If they're changing the oil,
Speaker 4: they wouldn't go near the brakes.
Speaker 6: Well, I don't know what services they're doing as far
Speaker 6: as fluid top off, because we top off all other fluids.
Speaker 6: But you should never top the brake fluid off. This
Speaker 6: is not necessary. So I mean it could be fly.
Speaker 4: Well, how do you know they did, Joyce. Did you
Speaker 4: come right out and ask them what did they do
Speaker 4: when you brought your your your vehicle in? Did they
Speaker 4: say they topped off the brakes?
Speaker 23: They don't top off any fluids.
Speaker 4: Oh, well, then they couldn't have contaminated it.
Speaker 3: Well, she's saying it did not do it at all
Speaker 3: prior to the service.
Speaker 4: So okay, what I'm saying is this, if everything is right,
Speaker 4: if everything is right in the universe, and they simply
Speaker 4: changed your oil, there's no way they contaminated the brake fluid.
Speaker 3: Kevin. And you're saying, could it be a master cylinder
Speaker 3: or something else?
Speaker 6: Of course right not. The contamination is external though.
Speaker 5: I'm saying, the problems she's having, the fading pedal, could
Speaker 5: it be something else?
Speaker 6: Yeah, but she said she was told somebody has.
Speaker 3: Oil in the miss I missed that part.
Speaker 4: Yeah, so based on that they actually did they actually
Speaker 4: tested Joyce or are they guessing at it?
Speaker 23: I don't know. I've got to take the word for it.
Speaker 23: They've redone the entire breaks now, Oh, that was five
Speaker 23: thousand dollars bills and then they charged this wait wait.
Speaker 3: How much?
Speaker 23: Five thousand? They had to replace every break part in there,
Speaker 23: all the lines.
Speaker 4: You know, Kevin, she was put together here. I'm sorry
Speaker 4: they took they took it advantage of you.
Speaker 3: Joyce.
Speaker 4: You're thinking they're your savior. They took advantage of you.
Speaker 23: No, I don't think they're my savior. That's what I'm
Speaker 23: trying to find out because I want to go to
Speaker 23: small flame sport with this.
Speaker 4: Well, listen, you approved the work that five thousand dollars.
Speaker 4: They did not have to replace every component in your
Speaker 4: brake system, Kevin, even if it was contaminated, would they
Speaker 4: have to do that?
Speaker 6: I would have flushed it first and just saying what
Speaker 6: you know, what issues may ever wrote, you know, come
Speaker 6: from there, but it's overkill.
Speaker 3: Joyce, a five thousand dollars choice.
Speaker 4: I'm telling you that they they they took advantage of
Speaker 4: you five thousand dollars for some contamination.
Speaker 3: I'm sorry.
Speaker 4: Did they replace even your break pads and all of that? Yes, yeah,
Speaker 4: they put the screws to you. What they saw was
Speaker 4: someone who was worried about their breaks, and they took
Speaker 4: advantage of you, and you know what you can't. And
Speaker 4: when you said, well, I can't prove they didn't contaminated,
Speaker 4: you know, then you can't prove a kid didn't come
Speaker 4: and contaminate it. You can't disprove a negative. They they
Speaker 4: just changed your oil and you know your brakes it.
Speaker 4: It might be coincidental, but you can't. First of all,
Speaker 4: the first shop no responsibility whatsoever. The second shop put
Speaker 4: the screws to you. Now here's the problem. If you
Speaker 4: go to small claims court, they're going to say, what
Speaker 4: are you suing for? What are you suing for? Joyce,
Speaker 4: you got what you paid for. You got what you
Speaker 4: paid for. I got to take a break. We got
Speaker 4: more coming up. Go with a sure thing Denver's Best
Speaker 4: roofer Excel Roofing dot com. You don't pay a cent
Speaker 4: until you're content. Time for an insurance checkup free, no obligation.
Speaker 4: In comparison, call Compass insurance paying too much your coverage
Speaker 4: at dozens of insurance companies find out now three oh three,
Speaker 4: seven to seven to one help. You'll think you're his
Speaker 4: only customer When you choose Frank durand the Real estate
Speaker 4: Man dot com to list your home with Remax Alliance
Speaker 4: three all three nine two zero sixteen twenty two. Hey,
Speaker 4: I'm Tom Martino, your troubleshooter three A three seven on
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Speaker 3: All right. Uh, Mark loves this beer garden.
Speaker 4: In fact, Mark was out at the beer garden asked
Speaker 4: me to fly up and drop in.
Speaker 3: Mark, did you know that Steve is on the line.
Speaker 5: A beer garden generally doesn't brew beer. Steve Moss brews
Speaker 5: all the beer right there at Rock and Roll Brewery.
Speaker 5: They're doing a corn hole tournament tomorrow. You can go
Speaker 5: to Rockenroll dot Beer to sign up and check it out.
Speaker 5: You get two tickets to the racetrack down there, VIP tickets.
Speaker 5: You get a hat Steve. What else do you get?
Speaker 5: I know, you get a free beer.
Speaker 12: Well, you get the VIP ticket to Colorado National Speedway
Speaker 12: good for one race. The twenty twenty five season at
Speaker 12: Colorado National Speedway, and you'll get entrance to the Rock
Speaker 12: and Rollberry Beer Garden at the track, and you'll get
Speaker 12: VIP parking and that's a lot of money right there.
Speaker 12: And then we're going to give you Famous Daves catering.
Speaker 12: It's a complete meal. That's a lot of money right there.
Speaker 12: The ticket price is seventy five dollars each, but most
Speaker 12: of it's has given you pretty stuff. Plus you get
Speaker 12: one free beer well and you get you have a
Speaker 12: to win some money.
Speaker 5: You get to check out one of the coolest little breweries.
Speaker 5: He just opened up. He's been brewing beer foreverbody just
Speaker 5: really opened up to the public to brewery and it's
Speaker 5: only open on Saturdays. It's a great time to check
Speaker 5: it out. And Steve, you're forgetting this. That cornhole tournament.
Speaker 5: If someone out there is good at cornhole, there's probably
Speaker 5: gonna be like a five hundred dollars prize pool.
Speaker 12: It depends how many sign up. Right now, we got
Speaker 12: a little over ten, I think, and if it fills up,
Speaker 12: it'll be a five hundred dollars first place. Otherwise, it
Speaker 12: just depends.
Speaker 6: How many got it.
Speaker 12: What we're doing to eliminate the pros you want.
Speaker 3: It's gonna be mixed. I gotta put you on hold,
Speaker 3: but everybody, rock and roll that beer.
Speaker 5: Get signed up now it's tomorrow. You're gonna love the place.
Speaker 5: Rock and roll that beer. We got a lot more
Speaker 5: coming up.
Speaker 4: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 4: dot com.
Speaker 15: You don't pay a cent. You're content.
Speaker 4: Time for an insurance check up free, no obligation comparison
Speaker 4: call Compass Insurance paying too much your coverage at dozens
Speaker 4: of insurance companies find out now three o three seven
Speaker 4: to seven to one help. You'll think you're his only
Speaker 4: customer when you choose Frank durand the real estate Man
Speaker 4: dot com to list your home with Remax Alliance three
Speaker 4: oh three nine two zero sixteen twenty two.
Speaker 24: Yeah news, So you don't have.
Speaker 1: Come run anxious as fast as you can.
Speaker 2: Show Shooter's gonna help. Come man, This.
Speaker 25: Is the Troubleshooter Show. No Tom Martinez, Welcome.
Speaker 5: Welcome, my friends, did the only show of it's kind.
Speaker 5: It's car Day and I love Car Day. I got
Speaker 5: Kevin Culkin with me. Deputy dot Deputy Dmitri Dragon just
Speaker 5: showed up on the other side of the eight. Here
Speaker 5: Kelly answering your phones. Here's what we do. You got
Speaker 5: any problems whatsoever You've been ripped off taking advantage of
Speaker 5: by a mechanic of course because it's car day, or
Speaker 5: a contractor, or a dentist, or an attorney or you
Speaker 5: name it. If you got a problem, you need help
Speaker 5: recouping money.
Speaker 3: That's why this show is here.
Speaker 5: The phone number is so simple, three oh three Martino.
Speaker 5: That is three zero three Martino. And you can use
Speaker 5: that number while we're live on the air, and when
Speaker 5: we're not here you can use it as well. You
Speaker 5: can leave a message. Sometimes we actually answer outside of
Speaker 5: the show and can help you out right away or
Speaker 5: we'll call you back generally within twenty four hours. You
Speaker 5: can also email us at help at troubleshooter dot com.
Speaker 5: That's help at troubleshooter dot com. But right now I
Speaker 5: got three lines open three oh three seven to one,
Speaker 5: three eight, two five five.
Speaker 3: We have talked a lot today. We talked about a
Speaker 3: lady in the house paint that com messed up. On
Speaker 3: top of that, we've had a lot of car questions,
Speaker 3: including Joe Ann. She's got a problem with a dealership
Speaker 3: in Fort Lupton.
Speaker 5: You know the first thing I thought, I'm thinking roly Pirifoid,
Speaker 5: but he sold years ago. What dealership is it? Before anything,
Speaker 5: Joe Anne, I'd love to know.
Speaker 22: Yeah, it's off road automotives.
Speaker 3: Oh, that's the one we just heard about in that
Speaker 3: RV deal. We've heard it.
Speaker 5: Actually, Actually this is by far not the first first
Speaker 5: call on this one, nor the r V one. This
Speaker 5: is curious, and I'm going to look it up on
Speaker 5: the database that we keep a little bit from now.
Speaker 5: But I remember another one although.
Speaker 10: Big pickup truck with cats that needed to be replaced.
Speaker 3: I think they helped them out. But what's going on,
Speaker 3: Joe I just tried to call them, by the way, nothing, we.
Speaker 22: Had a car. I bought a car.
Speaker 20: There.
Speaker 5: You're coming in and out, Joe Anne, Joe Anne, I
Speaker 5: don't hear you at all. I'm gonna put you on hold, Kelly,
Speaker 5: see if you can figure it out. I think she's
Speaker 5: calling from a bad cell area. You called him up
Speaker 5: though over the RV deal And what I did? Did
Speaker 5: you talk to him or what?
Speaker 8: I talked to somebody and they were going to give
Speaker 8: me the uh connect me to the UH to the owner,
Speaker 8: whose name is Adam.
Speaker 3: Yeah, and the phone got disconnected.
Speaker 8: So then when I call back, they said Adam was
Speaker 8: not there, and I'm gonna try him to get a
Speaker 8: little bit longer.
Speaker 5: I'm almost sure Adam came on and I thought he
Speaker 5: took care of I'm trying to find a picture of
Speaker 5: the place here.
Speaker 3: It is right here on Google. I'm not positive, but
Speaker 3: I'll be able to look it up generally.
Speaker 5: I just asked Suzanne and she can look it up
Speaker 5: in less than a second. But I know we've had
Speaker 5: another issue, and I really did think they came through
Speaker 5: on it, and I'm hoping we can help her out
Speaker 5: when she's in a.
Speaker 3: Good cell area. But three oh three seven.
Speaker 5: One three eight two five five Kevin Coukin, I wanted
Speaker 5: to ask you something, man. We have so many calls
Speaker 5: on people that buy a car and I assume that's
Speaker 5: where she is going and they don't have it checked out.
Speaker 5: We all know that's a huge problem, yep, And people
Speaker 5: do it all the time. If you show up to
Speaker 5: a lot and they do not allow you to inspect it,
Speaker 5: simply don't buy it.
Speaker 3: Walk well, you have to, because why else wouldn't they
Speaker 3: let you look at it exactly.
Speaker 5: So when you do a pre purchase, or if anybody
Speaker 5: listening to this on the podcast in another state or
Speaker 5: an area far from you, what are the important things
Speaker 5: to get checked out? I mean, give us a little
Speaker 5: bit of detail. I mean, of course, like tire, tread
Speaker 5: and turn the engine on. But should you get a
Speaker 5: compression check, give us an idea of what to do.
Speaker 6: You don't really need compression so much anymore because the
Speaker 6: computers can pick up on misfires and things with low compression,
Speaker 6: So I would recommend compression if you have a missfire obviously. Uh,
Speaker 6: we start with a you know, computer analysis. Check for
Speaker 6: codes text, see if the computer's just been recently reset.
Speaker 3: Oh, because that's a big that's a big.
Speaker 6: You know, they got codes. They don't want you to
Speaker 6: see it, so before you come pick it up, they clear.
Speaker 6: So if the monitors not reset, that indicates that this
Speaker 6: computer has been reset, and I would fail it just
Speaker 6: for that.
Speaker 5: Can you actually reset the computer to where you don't
Speaker 5: know if it's been reset or deleted codes?
Speaker 6: No, because when you reset it, it resets what they
Speaker 6: call the monitors, and each car has a different drive pattern.
Speaker 6: It needs to go through for the monitors to come
Speaker 6: back live again. Got it. So if you get in
Speaker 6: on the scan or you say monitors have not reset,
Speaker 6: that's an indication that somebody just cleared.
Speaker 3: Oh wow, what else do you check? What do you
Speaker 3: what do you leaks of?
Speaker 6: The biggest thing? You know, get it up on a lift,
Speaker 6: look around, see if it's obviously been wrecked. You know,
Speaker 6: different things. Take it well. You know, after a test drive,
Speaker 6: it goes up on the air. So we want to
Speaker 6: see if it's pulling, shaking, wiggling, you know, just to
Speaker 6: make sure it's just shaken. We look at the tire
Speaker 6: war but no, we don't do an alignment as a as.
Speaker 3: A check out, but I mean an alignment check now sure, No.
Speaker 6: You can tell from the tires in the way right,
Speaker 6: and then.
Speaker 5: Of course you're looking at tires. That's a note. How
Speaker 5: about the interior? I mean, do you guys even get
Speaker 5: to the point where you're making sure like the air
Speaker 5: conditioner works.
Speaker 6: No, that's not. That's all part of the checkout. Heater,
Speaker 6: air conditioning, everything, you actually hook up the We just
Speaker 6: we just visually, you know, turn it on, check to
Speaker 6: see if the events change. Because somebody car temperature, temperature drops,
Speaker 6: you know, does the defrost come on, come off? The heat,
Speaker 6: the floor, you know, everything in the heater.
Speaker 3: It's expensive.
Speaker 6: You get in and you need to replace actuators. It's
Speaker 6: thousand dollars on some of these.
Speaker 5: Oh man, if you needed a compressor or something on
Speaker 5: the AC, it'd be crazy.
Speaker 3: Oh yeah, you're right about like power lock stores.
Speaker 6: You check all that, all that everything we got to
Speaker 6: you know, a long list of tech. I have one
Speaker 6: specific tech who does.
Speaker 3: It, and that's what he does.
Speaker 6: That's what he does.
Speaker 5: What do you, guys, what should a company charge for it?
Speaker 5: I'm not what do you charge?
Speaker 3: It's towards success.
Speaker 6: We keep it cheap. We keep it at one twenty.
Speaker 5: And that checks the whole thing outp yep. And then
Speaker 5: if you do find something, well you're always going to
Speaker 5: find something. Well maybe not always, but generally. And then
Speaker 5: you give them a report.
Speaker 6: A report so they can go back and either negotiate
Speaker 6: the price.
Speaker 5: Because you're gonna tell them how much it is, Like, hey,
Speaker 5: the AC is not working because of this.
Speaker 12: Yep.
Speaker 5: If you turn on the AC though, and the AC
Speaker 5: is not working, do you go back out to him
Speaker 5: and say, well, you definitely have a problem with TAC,
Speaker 5: then we can dig into it more.
Speaker 6: Exactly.
Speaker 3: That's gonna cost money, exactly, we can't check you're not working.
Speaker 3: You're gonna be able to tell them.
Speaker 6: Now, we'll give them a window. You got anywhere between
Speaker 6: one hundred and two gram to fix the AC.
Speaker 5: That's yeah, that's pretty cool, all right? Three oh three seven, one,
Speaker 5: three eight two five five? Hey, Kelly, is Violet on
Speaker 5: two or one? I see two lines one name. I'm
Speaker 5: not sure what to go to, and I will just
Speaker 5: go to this line.
Speaker 3: Who's this? You're on the air, Hey, Joe Ann, go ahead.
Speaker 22: I bought a car at Off Road Automotive and Portland, PA.
Speaker 5: Oh yeah, you got a better connection now, yep, go ahead.
Speaker 5: You bought it at Off Road Automotive, Fort Lupton. How
Speaker 5: long ago did you buy it?
Speaker 1: Joe Anne?
Speaker 22: Last January?
Speaker 3: A year ago?
Speaker 6: What is it?
Speaker 22: And then I went Ober last year?
Speaker 5: Joe Anne, Joe Anne, I'm sorry two things you said
Speaker 5: a year ago, January being six months ago or January
Speaker 5: being eighteen months ago?
Speaker 22: Eighteen months ago?
Speaker 3: Okay? So in what kind of car was it?
Speaker 22: There was a twenty ten Toyota Cameri hybrid.
Speaker 5: Got it and what's going on with it? Eighteen months
Speaker 5: after you bought it?
Speaker 22: Okay, well after I bought it in January or twenty
Speaker 22: twenty four. In October twenty twenty four, it's the whole
Speaker 22: car just started shaking. My grandson said, Grandma, why are
Speaker 22: you shaking the car? I said, I'm not shaking it.
Speaker 22: I'm just driving. And the whole engine felt like he
Speaker 22: was going to fall apart.
Speaker 3: Oh my god. So I stopped it.
Speaker 22: I called the off road. I called the mechanic. Is
Speaker 22: my hell, isn't it? That's his name, the mechanic. I said,
Speaker 22: I don't know what's going on with my car. Can
Speaker 22: he come and check it? So he came and checked it.
Speaker 22: He started it, and he drove it off. He said,
Speaker 22: oh yeah, something's wrong. So he drove it to the shop.
Speaker 22: And then I have I had a two year extended
Speaker 22: warranty for the engine and the transmission.
Speaker 5: Hey, joe Anne, Joeanne, hold on to slow down, slow down.
Speaker 5: I just want to make sure I get all this.
Speaker 5: This all happened with this shaking and you calling him?
Speaker 5: When what month was that? In twenty twenty four October? Okay,
Speaker 5: so not very long ago. And then then what.
Speaker 22: And then they had my car October. I made my
Speaker 22: payment October, November, December, January, and he still had my car.
Speaker 22: He said, well, what's going on my car? He said, well,
Speaker 22: the warranty is not going to pay for this. You
Speaker 22: need to pay money out of your pocket.
Speaker 3: What was the diagnosis?
Speaker 22: I don't have money.
Speaker 3: What was the diagnosis?
Speaker 22: He doesn't even know. He doesn't even know. I have
Speaker 22: no clue what the diagnosed.
Speaker 5: Well, then how does he know, Joe Anne, that makes
Speaker 5: zero sense. And that might be what he told you,
Speaker 5: But if he doesn't know what's wrong, how would he
Speaker 5: know that it was denied?
Speaker 8: Right?
Speaker 22: Yeah, exactly, But he just wants money out of my pocket.
Speaker 3: Yeah, it's just so when did he tell you this?
Speaker 3: I assumed this was in October.
Speaker 22: October and November December.
Speaker 3: I've been where's the car now?
Speaker 22: Well, there was that also there. They were supposed to
Speaker 22: take that. They didn't fix it. So I had a
Speaker 22: tow truck tow it to Brian to Christian.
Speaker 3: Utto Christian brothers, Yeah, go ahead. What did Christian brothers say?
Speaker 22: Okay? Yeah? And then Scott called me back from there
Speaker 22: and he said, you want I can't work on your
Speaker 22: car your engine has one bolt on it and there's
Speaker 22: no transmission in there.
Speaker 3: Well wait a minute, what whoa whoa, whoa whoa. So
Speaker 3: you never saw the vehicle because you added toad from
Speaker 3: off road Automotive over to Christian Brothers and they're telling
Speaker 3: you literally the engine is barely being held in and
Speaker 3: the transmission is gone correct.
Speaker 5: Well, okay, this sounds crazy. Now did you warned them
Speaker 5: a tow truck was coming? Is it possible they were
Speaker 5: working on it? I mean, where are we at here?
Speaker 9: Yeah, he's well he wasn't.
Speaker 22: I said, can I take this? He said, you can
Speaker 22: pick up your basil and have it somebody, take somebody
Speaker 22: else and work on it. That'll offer your up. I said,
Speaker 22: I I'll take it somewhere that I'll offer my warranty.
Speaker 22: And then then and then not Christian Brothers.
Speaker 5: Let's let's before before I start discussing off road automotive,
Speaker 5: a couple of things.
Speaker 3: One, is it still a Christian Brothers right now?
Speaker 22: No, they just had a.
Speaker 3: Toad to.
Speaker 22: I fainted parking ticket for a sixty dollars parking ticket,
Speaker 22: and then writing police department is notified me that it
Speaker 22: got towed to thirty eighth in federal I believe, So help.
Speaker 3: Me out here. So why did it get towed? Did
Speaker 3: Christian hold On show in? I don't know why did
Speaker 3: it get towd I don't know who told it.
Speaker 11: I'm not sure.
Speaker 22: I have to talk to the officer.
Speaker 5: The last place. It was Christian Brothers right right. So
Speaker 5: wouldn't logic tell you that they had it towed? I'm
Speaker 5: sure they did because it was probably because you didn't
Speaker 5: approve their work.
Speaker 3: Did they try to get well, how would they even
Speaker 3: get warranty work?
Speaker 5: I mean at this point, if I was a warranty company,
Speaker 5: I would I would void the claim anyhow. There's no
Speaker 5: damn transmission in the car. I mean, of course you would.
Speaker 5: You can't even figure it out. So have you called
Speaker 5: back let's let's talk logically now. Have you called back
Speaker 5: off Road Automotive and asked where the transmission is or
Speaker 5: why your car was this torn apart?
Speaker 15: Yeah?
Speaker 22: I asked him, I got to have my car back
Speaker 22: total winter, and you put my transmission and my engine
Speaker 22: back and I could take it to somebody that'll honor
Speaker 22: the warranty. And he said, I'll charge you to.
Speaker 12: Put your stuff back in.
Speaker 5: We got to get their side to this story. This
Speaker 5: whole thing is really crazy, and honestly, I'm not so sure.
Speaker 5: I I, Joeanne, you did everything wrong.
Speaker 3: I don't even know what they owed you. Do you
Speaker 3: have a copy? Real quick? Do you have a copy
Speaker 3: of that warranty?
Speaker 22: I do?
Speaker 5: Okay, hold on, Kelly, I want a copy of that
Speaker 5: warranty sent over, something that we can actually read. I'm wondering.
Speaker 5: I don't even think the warranty matters at this point.
Speaker 3: Where's the car?
Speaker 5: The car has been towed to some yard where she's
Speaker 5: gonna owe money on it.
Speaker 3: I mean, simply, where's the car. I already asked her.
Speaker 5: That, no, she doesn't know Christian brothers. I'm sure had
Speaker 5: it picked up because it probably sat there for a
Speaker 5: month and they don't want it there. So I got
Speaker 5: no problem with that, because she should have moved it,
Speaker 5: but she didn't. She should have had it towed as
Speaker 5: soon as they said, hey, there's nothing we can do.
Speaker 5: There's no transmission in this car, and there truly isn't.
Speaker 5: And if she didn't come pick it up or get
Speaker 5: it towed, I would have towed it too. But everybody,
Speaker 5: hold tight, We're gonna get to the bottom with that,
Speaker 5: and then we've got another issue with an auto sale.
Speaker 5: This is nuts.
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Speaker 4: dot com.
Speaker 15: You don't pay a cent until you're content.
Speaker 4: Wait time for an insurance checkup free no obligation comparison
Speaker 4: call Compass Insurance paying too much your coverage at dozens
Speaker 4: of insurance companies find out now three oh three seven
Speaker 4: seven to one help. You'll think you're his only customer
Speaker 4: when you choose Frank durand the real estate Man dot
Speaker 4: com to list your home with Remax Alliance three oh
Speaker 4: three nine two zero sixteen twenty two.
Speaker 5: All right, three oh three seven one three eight two
Speaker 5: five five.
Speaker 3: Three oh three Martino.
Speaker 5: You know, during the break, Kevin pointed out something about
Speaker 5: off road automotive. But I'm going to go back to
Speaker 5: that call because Kelly is going to try to reach
Speaker 5: out to who we believe as the owner, Adam. And
Speaker 5: before I start talking about their BBB stuff and other stuff,
Speaker 5: I want to give them an opportunity to come on.
Speaker 5: So I want you to hold on, Joe Anne, You
Speaker 5: just hold on right there. I do want to give
Speaker 5: them an opportunity to come on and talk about this,
Speaker 5: But the bottom line is, really you bought it. You
Speaker 5: bought the warranty on it. No, you know what, I
Speaker 5: don't care what happened here.
Speaker 3: You did.
Speaker 5: You bought it, You bought it with the warranty. Now
Speaker 5: it doesn't even have a transmission in it. I mean,
Speaker 5: that's absolutely insane. I don't even know what good I
Speaker 5: can say. Usually I would be going, Joe Anne, you
Speaker 5: bought it as is, but first of all, you didn't.
Speaker 3: You bought it with a warranty.
Speaker 5: Now that warranty might have only covered the powertrain, but
Speaker 5: that still doesn't matter because at this point there's no
Speaker 5: transmission in it. It's absolutely the crazy call ever. In fact,
Speaker 5: Joe Anne, I just want to go over a few
Speaker 5: things real quick. But but I'm not gonna I don't
Speaker 5: want to dig into the off road automotive side. I
Speaker 5: want to understand the chain of events. You bought it
Speaker 5: last year, eighteen months ago in October. You had a problem,
Speaker 5: but you did buy a two year warranty with the
Speaker 5: vehicle that had how many miles on it?
Speaker 3: It should have been covered, right, that's your contention.
Speaker 7: At least correct.
Speaker 3: Okay, so you bring it back to them.
Speaker 5: They told you bring it back in, we'll try it,
Speaker 5: we'll look at it and fix it. And then they
Speaker 5: said the warranty company will not cover it.
Speaker 22: Right, Yeah, they did some motor mounds or something. They
Speaker 22: didn't even need motor mountains.
Speaker 5: Well, wait a minute, way to see, joe Anne, though,
Speaker 5: that's an important part. When it's shaking like that, the
Speaker 5: first thing I would think about is motor mounts.
Speaker 6: Uh huh, Kevin, Right, yeah, definitely that could cause vibrations,
Speaker 6: all kinds of problems.
Speaker 5: And listen, joe Anne, here's what I'm trying to say.
Speaker 5: If you're warranty, Joanne, listen to me. If if it
Speaker 5: needed motor mounts, that warranty might have been a powertrain
Speaker 5: warranty only. So therefore the warranty company wouldn't have covered
Speaker 5: the motor mounts.
Speaker 3: That would have been money you had to pay out
Speaker 3: a pocket. Did they actually put the motor mounts in?
Speaker 3: Did that fix it? Or you don't know?
Speaker 22: He said. The mechanic said no, it was still shaken
Speaker 22: doing the same thing.
Speaker 5: Okay, so it still had some kind of problem after
Speaker 5: the motor mounts. That makes sense because at that point,
Speaker 5: at some time, Kevin, they removed the transmission.
Speaker 6: Which makes no sense. I don't know why they take
Speaker 6: the transmission out.
Speaker 3: Well didn't you say only didn't?
Speaker 5: Didn't the new company that got it, Christian Brothers, didn't
Speaker 5: they say there was only like one or two bolts
Speaker 5: keeping the engine in.
Speaker 22: Yes, and there's no transmission in there, and.
Speaker 5: There's no transmission maybe, I mean, Kevin, what it truly
Speaker 5: makes no sense. It truly makes no sense. Kelly tried
Speaker 5: to get them on because I got to be honest.
Speaker 5: I mean, my head's ready to explode.
Speaker 6: How long was it a Christian Brothers before it was told?
Speaker 1: Yeah?
Speaker 5: Well, okay, that's an entirely different question, but go ahead,
Speaker 5: what Joe Anne?
Speaker 3: How long was it Derek? Christian Brothers.
Speaker 5: They must have called you up and said there's no
Speaker 5: transmission pretty damn quick.
Speaker 22: Correct, Yeah, they can't even work on it. And he
Speaker 22: called me back.
Speaker 3: Did he say, hey, get it towed out of here
Speaker 3: or whatever?
Speaker 7: Right?
Speaker 3: He said, come pick it up?
Speaker 1: Uh?
Speaker 22: Huh, okay, perfect, pay one hundred and fifty dollars to
Speaker 22: get it, Toad. And then and then I had to
Speaker 22: pay a parking ticket on top of that.
Speaker 5: Wait, you just totally lost me. So when you had it,
Speaker 5: Toad from Christian Brothers. Where did you toe it?
Speaker 13: No?
Speaker 22: No, no, it was still it was still there. I
Speaker 22: hadn't I hadn't had it toad parking ticket? Hat it?
Speaker 5: Hold on, Joanne, Joeanne, hold on, hold on, hold on.
Speaker 5: It gets towed over with no transmission to Christian Brothers.
Speaker 5: They call you up and say there's nothing we can do.
Speaker 5: There's no transmission. You're good, all right, you got to
Speaker 5: watch your language.
Speaker 1: Listen.
Speaker 5: I'm going to put you on the hold for a second.
Speaker 5: Kelly is talking apparently to someone over there. I'm going
Speaker 5: to put her on hold. But it's like two different
Speaker 5: problems with her. I don't even know where the car
Speaker 5: is at this point. Yeah, I don't know if it
Speaker 5: was toad because she had outstanding parking tickets.
Speaker 6: And Christian Brothers pushing the street. I mean.
Speaker 3: She literally said she paid one hundred and fifty for.
Speaker 6: To get a toad to Christian Brook.
Speaker 5: I think she was talking about afterwards. But we're going
Speaker 5: to find out. Hey, Violet, what's going on with you?
Speaker 22: Yes, we just a.
Speaker 18: Friend just sold our vehicle. I'm the widow of a
Speaker 18: twenty year force veteran.
Speaker 3: Oh I am, I'm so sorry, Violet.
Speaker 22: Thank you.
Speaker 18: Thank you for taking my call.
Speaker 11: Mark.
Speaker 3: So what So how long ago did your husband pass?
Speaker 18: Eight months ago? But I've been dealing with a lot
Speaker 18: of things.
Speaker 3: Oh, I'm sure you have.
Speaker 5: But let's we're going to kind of stick to the
Speaker 5: car issue you're having right now. So he passed eight
Speaker 5: months ago, and you didn't need that car anymore?
Speaker 3: So you had someone to help me?
Speaker 18: Yes, I stopped driving many years ago. My husband always
Speaker 18: just gotten the driver's seat.
Speaker 3: And who sold the car? Who did did you sell
Speaker 3: the car?
Speaker 18: No, sir, a friend did it for me. He is
Speaker 18: a be a volunteer.
Speaker 3: Okay, so he sold the car.
Speaker 5: So what is the problem with this car sale?
Speaker 18: Well, I don't know. The friend just texted me a
Speaker 18: while ago. He said he's very busy today and he
Speaker 18: can't really. He just told me, don't do anything. And
Speaker 18: I said, well, you know you've helped me, be.
Speaker 3: Ay, Violet, Violet helped me out, help me out.
Speaker 5: Just a couple quick questions, and I'm going to come
Speaker 5: back to you because I got to take this break.
Speaker 5: But where is the car now? Is it in your
Speaker 5: possession or this person has it? Where is it?
Speaker 18: It's in the buyer's possession?
Speaker 22: And who was last week?
Speaker 3: Did you get paid for it?
Speaker 12: I guess my.
Speaker 18: Friend did, and then he deposited. Is the account in
Speaker 18: my bank account?
Speaker 5: Okay, so you got the amount? How much is it?
Speaker 5: Out of curiosity.
Speaker 18: The amount? Here's my friend, he said, Okay, can I can?
Speaker 3: I just you're going to put him on.
Speaker 18: No, he didn't give me permission to do that.
Speaker 5: Okay, hold on, Hold on a second. I'm getting very concerned.
Speaker 5: Let me put you on hold. I'm getting very concerned. Everybody,
Speaker 5: Hold tight.
Speaker 4: Go with a sure thing Denver's Best rufer excel roofing
Speaker 4: dot com. You don't pay a cent until you're content.
Speaker 4: Time for an insurance check up free, no obligation. In comparison,
Speaker 4: call Compass Insurance paying too much your coverage at dozens
Speaker 4: of insurance companies find out now three oh three seven
Speaker 4: to seven to one.
Speaker 3: Help.
Speaker 4: You'll think you're his only customer when you choose Frank
Speaker 4: Durand the real estate Man dot com to list your
Speaker 4: home with Remax Alliance three oh three nine two zero
Speaker 4: sixteen twenty two.
Speaker 3: All right, three oh three seven one three eight two
Speaker 3: five to five. What was that lady's name? Kelly? We
Speaker 3: were just talking to someone fine, Hey, violent listen.
Speaker 5: You dropped off and I'm very uh, I'm very nervous
Speaker 5: for you. It's a parent You listen to the show.
Speaker 5: I want you to call back if you want to
Speaker 5: talk off the air. I'm going to have no problem
Speaker 5: like that. What I'm afraid of is you got a
Speaker 5: text from somebody or communication from somebody that has something
Speaker 5: to do with this car, and they told you not
Speaker 5: to talk on the air. I don't care what anybody
Speaker 5: told you. You listen to me. You trust me. I
Speaker 5: know that I could tell that in your voice. You
Speaker 5: need to call us back if you don't want to
Speaker 5: come on the air. I have no problem with that.
Speaker 5: I will help you off the air. But I need
Speaker 5: you to call back because I have a very bad
Speaker 5: feeling of what's going on. In fact, it might even
Speaker 5: be to the point I'm worried about your safety. I
Speaker 5: need you to call back. Okay, I'm trying to get
Speaker 5: through to you.
Speaker 3: I know you.
Speaker 5: Listen, and if anybody knows her, by any chance, a neighbor,
Speaker 5: or if she happens to be in a home or something,
Speaker 5: please let.
Speaker 26: Us know she has a person and that is with her.
Speaker 26: That is power of attorney, that was there and was
Speaker 26: not willing to come on air on her back.
Speaker 3: How do we know it was someone that was power
Speaker 3: of attorney.
Speaker 26: Because she told me that.
Speaker 3: Well, okay, I.
Speaker 5: Don't know what she knows. I find it very strange
Speaker 5: what just happens. So I'm going to say this then
Speaker 5: I'm sure she's still listening. If there is truly a
Speaker 5: power of attorney there, please call back. You don't have
Speaker 5: to come on the air, but I am truly worried
Speaker 5: about her, So I would love for you to call.
Speaker 5: You do not have to come on the air. Call
Speaker 5: the three ZHO three Martino right now. Please and just
Speaker 5: give Kelly some real basic information and let her talk
Speaker 5: to Violet real quick and make sure everything's cool, or
Speaker 5: I'll do it. I do not like what just happened
Speaker 5: on any level whatsoever. Now we're going to go back
Speaker 5: to Joe Anne with the issue with off Road Automotive.
Speaker 5: Somehow her car now has no transmission. There's other issues
Speaker 5: about towing and stuff I quite frankly don't care about. Now,
Speaker 5: you tried to reach out to off Road Automotive and
Speaker 5: the owner, Adam or the GM Adam.
Speaker 3: Kelly, what happened?
Speaker 26: Yeah, So I talked to Ricardo. He's in the sales department.
Speaker 26: He passed me on and unfortunately I was unable to
Speaker 26: leave a voicemail because the voice mailbox was full.
Speaker 3: Did it say at least hello, I'm Adam or what
Speaker 3: did it say?
Speaker 17: Now?
Speaker 3: Was an automotive do me a favor.
Speaker 5: And put up their telephone number under the notes there
Speaker 5: the one that you called that we know is correct.
Speaker 5: And then you had an update on another call we
Speaker 5: got today, I assume on off road Automotive.
Speaker 3: I've been researching.
Speaker 10: I've been researching the matter of off road Automative Automotive
Speaker 10: and Adam Landkember because of the two calls we got
Speaker 10: on them today.
Speaker 3: Two calls in one day, folks.
Speaker 10: Yeah, within about an hour. And last month they filed
Speaker 10: for bankruptcy. Oh crap, both thought Road Automotive and Adam, which,
Speaker 10: as you know, usually happens in pairs.
Speaker 3: So they're final. First they're in the US bankers say
Speaker 3: in a chapter eleven. So here's the deal. Let me
Speaker 3: go back to this is this is crazy.
Speaker 5: So Joe Anne, I'm going to give you you're actually
Speaker 5: in a better place than you were a minute ago.
Speaker 3: Now everybody out there is going how's that possible? All right?
Speaker 3: I mean even you, Dimitri, you're probably saying that I'm wondering, how.
Speaker 5: Is that possible? I'll tell you how that's possible. There's
Speaker 5: a trustee involved.
Speaker 3: Now. This trustee is going to help you. You if
Speaker 3: you don't get notification, you're going to notify the trustee.
Speaker 3: Do you have the trustees info? Dmitri?
Speaker 10: Yeah, right now, no individual has been appointed, that just
Speaker 10: says us trustee at the Byron g Rogers Federal Building.
Speaker 5: So you should you. We're going to help you and
Speaker 5: follow you along with just Joe Anne. The problem is
Speaker 5: what they owe you at this point is a transmission.
Speaker 5: I don't know what this warranty is. Did you send
Speaker 5: us over the warranty information?
Speaker 22: I am, I am right now.
Speaker 5: Yeah, you don't have to do it right now, but
Speaker 5: we need to get it. I'm going to put Dmitri
Speaker 5: on this case because he's working. I watch you on
Speaker 5: the both the RV in this one, the RV one.
Speaker 5: I see nothing happening. I mean, they bought it, they
Speaker 5: signed the paperwork. I just see nothing happening there. I mean,
Speaker 5: if they want to do something nice, they can't now
Speaker 5: that they're in chapter eleven.
Speaker 3: They can't.
Speaker 5: They can't appease one person and not another person. But
Speaker 5: with your case, joe An, we're going to find the
Speaker 5: trustees information and we're going to help you talk to
Speaker 5: the trustee about what's going on, because it could be
Speaker 5: fraud in your case, meaning you could be outside of
Speaker 5: the bankruptcy. You could actually be in line first because
Speaker 5: you're missing a transmission.
Speaker 3: You brought the.
Speaker 5: Car there and they literally took your transmission. That's like
Speaker 5: not normal under any scenario. Well, we're gonna just kind
Speaker 5: of monitor this. I'm gonna grab all your information. You're
Speaker 5: gonna send over that warranty. The other thing is dmitri
Speaker 5: if it truly is a warranty At this point, I
Speaker 5: don't know if Adam and the gang it off Roade
Speaker 5: Automotive sold her a piece of paper like an in
Speaker 5: house warranty that just means nothing, or if it's possibly
Speaker 5: a warranty that Kevin could look at and if we
Speaker 5: do get to transmission back, maybe get something going.
Speaker 6: But I having a police report though, for missing parts
Speaker 6: of your car, that is crazy. I didn't even think
Speaker 6: of that, did you. I would be tempted.
Speaker 3: I would be tempted too. Just to have that paperwork
Speaker 3: for the trustee. If and if the car is currently missing, Well,
Speaker 3: the car's.
Speaker 6: Not here is she does?
Speaker 16: Yeah?
Speaker 3: Where is the car now?
Speaker 6: Joe?
Speaker 3: And that's problem number two? You know it would be
Speaker 3: a good question for Christian Automotive.
Speaker 23: I would on thirty eighth of Federal.
Speaker 22: That's the only thing.
Speaker 6: On this car.
Speaker 22: Oh, not even three thousand dollars. I've paid over five
Speaker 22: thousand dollar ready?
Speaker 6: Oh man? What was the timeframe?
Speaker 1: Though?
Speaker 3: I'm still coming.
Speaker 6: I'm still confused. How long was it a.
Speaker 22: Christian Brothers get this car?
Speaker 8: Yeah?
Speaker 5: I guess, I guess I am going to jump down
Speaker 5: that rabbit hole because you know what.
Speaker 6: Because they have responsibility for that car. If it was
Speaker 6: towed away by their negligence, that's a whole other store.
Speaker 3: So help us with the toe.
Speaker 5: You just say they towed it, right, But I also
Speaker 5: heard you say you paid one hundred and fifty dollars
Speaker 5: to tow it.
Speaker 3: No, she said it was a ticket. Go ahead, Joeanne,
Speaker 3: what happened.
Speaker 22: To fixty dollars? Sixty dollars parking ticket for what?
Speaker 1: For?
Speaker 3: What?
Speaker 18: Or behind the Christian Brothers store.
Speaker 5: So Christian Brothers moved it from their parking lot to
Speaker 5: another parking lot.
Speaker 22: Just out on the street, just out on the street
Speaker 22: of their shop.
Speaker 7: I guess.
Speaker 3: Okay, hold on, they pushed it out onto the street.
Speaker 3: I get that.
Speaker 5: How long was it there and how many times did
Speaker 5: they How long was it there?
Speaker 22: I want to say a month or so over a month, I.
Speaker 3: Think they can push it out on the street. Kevin, Well,
Speaker 3: what's the rules?
Speaker 1: Man?
Speaker 3: No, get it ten times.
Speaker 6: Either there's storage or towing or whatever. But you can't
Speaker 6: dispose of it on a public street. You can stay
Speaker 6: there forever. They can tow it as abandoned and then
Speaker 6: the toe company will notify her. But if she has
Speaker 6: no notification it's parked on the street.
Speaker 3: That could be hers.
Speaker 6: I mean, I don't know if there's a liability with
Speaker 6: the shop. They can't just dispose of a car because
Speaker 6: it's in their way.
Speaker 3: I don't know if that's correct.
Speaker 6: After it like, you call a tow company and you
Speaker 6: do it properly. You don't push it out on a
Speaker 6: public street. Well, if I can care six months, Well,
Speaker 6: you can't push your car out on colfax and make
Speaker 6: it call wait wait wait.
Speaker 3: Wait, so wait?
Speaker 5: So it literally if you come park at my house.
Speaker 7: Yep.
Speaker 3: And there's no transmission in your car.
Speaker 5: I can't push it out in the street, because that's
Speaker 5: exactly what I do.
Speaker 6: You need to call a towte.
Speaker 3: If I do push it out in the street.
Speaker 6: You're liable for what happens to it.
Speaker 5: There's no way, Jack, there's no way. Who can we
Speaker 5: ask about that?
Speaker 3: Who the hell? I don't even know what attorney. We
Speaker 3: don't ask about what he's talking about.
Speaker 5: Not on this, I don't I trust on this, I don't. Okay,
Speaker 5: I'll tell you straight up, Kevin. You know how many
Speaker 5: cars I pushed out onto the street.
Speaker 6: You can't do it. I'm telling you it's not legal.
Speaker 6: You are liable for the vehicle unless you can account
Speaker 6: for it.
Speaker 3: Oh my, So.
Speaker 6: That's why you have a tot company, you have signed
Speaker 6: and you tow the car away as a bandit.
Speaker 5: First of all, I'm gonna throw this at you. This
Speaker 5: might change your entire mind. You ready for your mind
Speaker 5: to explode? Watch his head, Watch the smoke start coming
Speaker 5: out of this years she had it, Toad there. She
Speaker 5: probably never signed anything. They might have not even accepted
Speaker 5: the damn vehicle. See, and there's no transmission. They might
Speaker 5: have not even known the vehicle was showing up.
Speaker 6: Well, they said had no transmission, so they saw something.
Speaker 5: All right, we gotta take a break. Hold on, we're gonna,
Speaker 5: We're gonna. I don't even know who to who would
Speaker 5: we call on this? I mean, I don't even know.
Speaker 4: Hold on, go with a sure thing Denver's Best roofer
Speaker 4: Excel Roofing dot com.
Speaker 15: You don't pay a cent until you're content.
Speaker 4: Time for an insurance checkup free, no obligation comparison call
Speaker 4: Compass Insurance paying too much your coverage at dozens of
Speaker 4: insurance companies find out now three O three seven to
Speaker 4: seven to one.
Speaker 3: Help.
Speaker 4: You'll think you're his only customer when you choose Frank
Speaker 4: durand the real estate Man dot com to list your
Speaker 4: home with Remax Alliance three oh three nine two zero
Speaker 4: sixteen twenty two.
Speaker 3: All right, real quick, A couple things Kelly, you did
Speaker 3: talk to violate?
Speaker 13: Right?
Speaker 3: Give me a quick update? I did?
Speaker 26: We have her information and yes, her POA.
Speaker 5: Aster two excellent. I'm going to call them. I'm going
Speaker 5: to call her make sure everything's cool. After the show.
Speaker 5: So everything did sound there was someone there literally with her. Yes, Okay,
Speaker 5: we're going to check that out and then I'll figure
Speaker 5: it out off air, which.
Speaker 26: Got everything, and she's very excited to speak with you
Speaker 26: because she really likes you.
Speaker 5: Okay, now listen, Dmitri is actually I started listening to
Speaker 5: what Kevin had to say, and I don't know the law,
Speaker 5: but I do agree with this rationally, if you own
Speaker 5: a shop, you can't just push something off into the street.
Speaker 3: If they don't pick it up.
Speaker 5: You would call a tow truck and have the tow
Speaker 5: truck come grab it. But when there's no transmission and
Speaker 5: little value, you might not even find a tow truck
Speaker 5: company that wants to do that.
Speaker 3: But who knows. But we're going to actually call up
Speaker 3: over the break.
Speaker 5: Dmitri's gonna call up to the place Christian Automotive for
Speaker 5: Christian Brothers and Fort Lupton. I assume that apparently pushed it,
Speaker 5: and we're going to try to get that part of
Speaker 5: the puzzle.
Speaker 3: So we'll do that. Patrick, you're next.
Speaker 5: He's got a question on small claims. Two lines open,
Speaker 5: three three Martino hour ago.
Speaker 4: Right here go with a sure thing Denver's best roofer
Speaker 4: Excel roofing dot com.
Speaker 15: You don't pay a cent until you're content.
Speaker 4: Time for an insurance check up free no obligation comparison
Speaker 4: call Compass Insurance. Pay too much your coverage at dozens
Speaker 4: of insurance companies find out now three oh three seven
Speaker 4: seven to one help. You'll think you're his only customer
Speaker 4: when you choose Frank durand the real estate Man dot
Speaker 4: Com to list your home with Remax Alliance three oh
Speaker 4: three nine two zero sixteen twenty two.
Speaker 1: Rip News. Need that so you don't have run anxious
Speaker 1: stas as we can.
Speaker 2: Shooter's gonna help come.
Speaker 25: This is the Troubleshooter Show. No Tom Martinez, Welcome my
Speaker 25: friends to the only show off.
Speaker 5: It's kind We're here to style prout, answer questions, and
Speaker 5: it's car Day, one of my favorite days. Kevin Coalkin
Speaker 5: joins me, shared in auto Tech, Deputy Docks to my left,
Speaker 5: Deputy Dmitri to.
Speaker 3: My right, Dragon on the other side of the glass.
Speaker 5: Making sure we're on air, and then Kelly or off air,
Speaker 5: depending on if people drop the F bomb, and then
Speaker 5: Kelly answering your calls producing the show. Three oh three Martinez,
Speaker 5: the number we got two lines open three oh three
Speaker 5: seven one three eight two five five. Dmitri's gonna go
Speaker 5: call an automotive shop that we think might have pushed
Speaker 5: a car into the street.
Speaker 3: Then it got a ticket. But on top of that,
Speaker 3: that poor woman bought the car from Off Road Automotive,
Speaker 3: which is now in bankruptcy.
Speaker 5: So listen, if you're in Fort Lupton or if anybody there,
Speaker 5: the bottom line is there in bankruptcy. So just understand
Speaker 5: that Chapter eleven is a restructure, meaning they're trying to
Speaker 5: get rid of their debt or spread it out and
Speaker 5: pay it off over a long period of time. It's
Speaker 5: almost like a Chapter thirteen, but it's for corporations. Most
Speaker 5: of them convert to a Chapter seven. I'll be honest,
Speaker 5: if you look at it, I don't care big companies,
Speaker 5: medium companies, small, And the problem is how much debt
Speaker 5: do they have? And I know nothing about the case,
Speaker 5: so I'm purely just speaking in general, not necessarily about
Speaker 5: off Road Automotive. But let's say it's a bicycle store
Speaker 5: and they go into Chapter eleven because one of their vendors,
Speaker 5: Shwin in this case, isn't getting paid and they don't
Speaker 5: have the money to pay, so they go after them.
Speaker 5: They get a judgment and someone files. That's one reason
Speaker 5: companies file Chapter eleven. Another reason is they're forced into it.
Speaker 5: Maybe they're not paying their property taxes on their building
Speaker 5: in the city of Littleton, shows up and basically shuts
Speaker 5: down the property and puts.
Speaker 3: A nice sign on the door.
Speaker 5: Maybe the irs isn't getting paid and closes up the property.
Speaker 5: There's lots of reasons people for Chapter eleven, but they
Speaker 5: all come down to one thing. You owe money to somebody.
Speaker 5: So what this particular company or anybody else like the
Speaker 5: fabricated bike store is going to have to do they
Speaker 5: enter into chapter eleven. And then why most people don't
Speaker 5: survive is very simple. Why did you get air If
Speaker 5: you simply don't make enough money to pay the current bills,
Speaker 5: you wouldn't be in that position. Now you've got to
Speaker 5: prove not only do you have enough money to continue
Speaker 5: on normal day to day, but you also have to
Speaker 5: pay off all this other debt. Some people attempt to
Speaker 5: do it. It's very complicated, and usually it just simply
Speaker 5: doesn't work. It's astronomical. The failures of chapter eleven. I'd
Speaker 5: say ninety percent. Ninety percent if a bigger company doesn't
Speaker 5: come in at least by the assets, but generally it
Speaker 5: just doesn't go that way. Now, Patrick's got a question.
Speaker 5: Hey Patrick, what is going on?
Speaker 1: Man?
Speaker 9: I just have a question about small claims court. Basically,
Speaker 9: what happened was is I've met my house out VRBO
Speaker 9: and Airbnb, and somebody tried to check in at twelve
Speaker 9: at in the morning the day of check in, but
Speaker 9: they're not supposed to be un till four o'clock. And
Speaker 9: I was here because it's my house, and they decided
Speaker 9: just to leave because I was here, which is odd.
Speaker 3: So they tried to check in.
Speaker 9: Good night, No, no, no, right mid next day, twelve
Speaker 9: at midnight the day.
Speaker 3: Before and yeah, I get it, I get it.
Speaker 9: Go ahead, Well it's actually.
Speaker 3: That it's one second end of that day. Whatever, I
Speaker 3: get you.
Speaker 7: There you go.
Speaker 9: And I'm lying on the floor just you know, watching TV.
Speaker 3: That's odd.
Speaker 12: I keep going, who are you?
Speaker 3: I'm like, oh, they literally walked right in. Yeah that's great.
Speaker 9: Yeah, and I'm just sitting I just got back from
Speaker 9: a trip. I was really tired, and I would have
Speaker 9: had the house ready for them to check it in
Speaker 9: for Yeah. Of course they decided that they decided to
Speaker 9: go get another hotel or something, and then they did.
Speaker 9: They did a charge back on me, and the RBO
Speaker 9: took my money.
Speaker 3: Now, what I got to ask you this, why does
Speaker 3: why did VRBO side with them? I don't understand there.
Speaker 3: I don't know how they do things.
Speaker 9: Well, they will immediately side with the renter immediately, and
Speaker 9: so I had to prove that, and through ring and
Speaker 9: through my door, which has a code, I can I
Speaker 9: can prove that this guy tried to come in right
Speaker 9: at twelve and then whatever.
Speaker 3: Yes, So then why then why didn't they side with you?
Speaker 7: Well?
Speaker 12: They did.
Speaker 9: I ended up sending that information and they gave me
Speaker 9: my money back. But he went and did it. He
Speaker 9: filed a claim with his credit card company and then
Speaker 9: they took it back from me. So and they're just saying,
Speaker 9: we can't give your money back.
Speaker 5: Well, hold on, hold on, hold on, help me out here.
Speaker 5: There's a few things I just don't know about VRBO.
Speaker 5: So Number one, I thought, I thought the customer pays
Speaker 5: VRBO and then VRBO pays you.
Speaker 3: Is that not correct?
Speaker 12: That is correct?
Speaker 1: Yeah?
Speaker 5: Okay, So when the renter canceled his credit card, that
Speaker 5: would affect VRBO, not you correct?
Speaker 7: Well correct, but wait, hold on.
Speaker 5: Hold on, I think Patrick, Patrick, I think I understand.
Speaker 5: But somewhere in the agreement with VRBO, if the client
Speaker 5: is successful on a charge back, they can take it
Speaker 5: back from whomever they gave it to.
Speaker 9: Apparently, but they already they already sent me stuff that
Speaker 9: said I proved that he came in and broke my
Speaker 9: rules and they already said that.
Speaker 6: Yeah.
Speaker 9: But then because you want to, you want to what's
Speaker 9: a credit card company? They went and took it back
Speaker 9: and they can't hit.
Speaker 5: Here's where I'm going though, this is you're talking about ultimately.
Speaker 5: You got a question on taking them to court?
Speaker 6: Right?
Speaker 9: Well, yeah, can I can I take the RB?
Speaker 5: It's a small Well, that's what we've got to figure
Speaker 5: out in that agreement. I'll tell you Dimitri's good at
Speaker 5: looking up stuff like that.
Speaker 3: Dimitri, you get the question. We need to know.
Speaker 5: Is there something in their typical agreement and says if
Speaker 5: we get hit with a successful chargeback, that we are
Speaker 5: able to take it from you. Now I find that
Speaker 5: crazy if that is the case, because I don't think
Speaker 5: that's fair.
Speaker 10: Oh, it makes perfect sense, and I think it's and
Speaker 10: I think it's perfectly fair. Because Patrick actually has two
Speaker 10: separate issues. He won one, which is did the renter
Speaker 10: break the rules of the rental. Yes, so he won that,
Speaker 10: There's no question about that. The second and separate issue
Speaker 10: is the renter's payment failed.
Speaker 3: Yeah right, but yes, I get it.
Speaker 5: But what I'm saying, I'm trying to think of a
Speaker 5: better example on this.
Speaker 10: Oh no, I total understand where you're going with this.
Speaker 10: So you're wondering, is there something in the in the
Speaker 10: user agreement that Patrick signed with a rental company that
Speaker 10: allows them to recover their charge.
Speaker 3: That maybe this will help me.
Speaker 5: If you're an auction house and I want to auction
Speaker 5: my rolex and I give it to you, and you
Speaker 5: auction it and you accept payment on it, and my
Speaker 5: rolex is gone, and you have whoever bought its money,
Speaker 5: and then all of a sudden they cancel their credit.
Speaker 3: Card, they have the watch, they have whatever it is,
Speaker 3: and you take my money back.
Speaker 10: Well, it goes right back to what is the user agreements?
Speaker 3: That's what I'm asking what is?
Speaker 5: And I find it crazy And you're probably one hundred
Speaker 5: percent right, it's in there if they did it, But
Speaker 5: I find it very I find.
Speaker 3: It kind of nuts that they can do that.
Speaker 10: Well, except that your example is kind of imperfect as
Speaker 10: it applies to this situation and your example, your rolex
Speaker 10: is gone and so is the pavement.
Speaker 3: Right, this guy is gone somebody else? Well, did he
Speaker 3: appeal it to the credit card company?
Speaker 23: He?
Speaker 3: Patrick?
Speaker 5: That is the whole problem I have with what we're
Speaker 5: talking about is Patrick doesn't even have the ability because
Speaker 5: he is not the vendor or the merchant. He's simply
Speaker 5: not that person. But if that is in the agreement,
Speaker 5: none of this matters.
Speaker 10: No, And Patrick sounds like he's capable of taking a
Speaker 10: look at that agreement. Patrick, download your user agreement that
Speaker 10: you signed and see what it says.
Speaker 3: I mean, if it's a PDF, you.
Speaker 12: Can.
Speaker 9: They gave it back to me because I proved that
Speaker 9: he had broke the rules.
Speaker 3: And Patrick, Patrick, these are two separate issues.
Speaker 10: Yeah, but it's not failed pay is a separate is
Speaker 10: an issue that's separate from did the guy violate the
Speaker 10: rules of the rental agreement?
Speaker 5: I just I really would like to understand this because
Speaker 5: now I'm thinking, like, you rent a mansion for a
Speaker 5: week in California on Malibu through Airbnb or vrbo, and
Speaker 5: you know five thousand a night a week goes by,
Speaker 5: you have a great time. You tell your credit card company. Oh,
Speaker 5: the swimming pool didn't work, and for whatever reason, your
Speaker 5: credit card company, uh, you know, sides with you. Yeah,
Speaker 5: they'll reverse the charge and then the owner ends up
Speaker 5: not getting it. But VRBO is the one that actually
Speaker 5: said this is a good person. We've checked them out,
Speaker 5: they're part of our membership. We accept their payment. I
Speaker 5: just find it same with like, I just want to
Speaker 5: see the agreement. I really want to know the language
Speaker 5: in the agreement.
Speaker 3: Patrick, shootes a copy of your user agreement.
Speaker 1: It over.
Speaker 3: I really would love to see it. I'm not kidding.
Speaker 9: Look, I'll look it up. And the other part is
Speaker 9: that it would have been ready exactly when he checks in.
Speaker 9: And part of the user agreement is listen.
Speaker 5: We get all that in Dmitries hundred percent right. We
Speaker 5: are talking two different things.
Speaker 10: I think we leapfrogged over the main issue Patrick's. Patrick's
Speaker 10: problem isn't really with VRBO. I think Patrick wants to
Speaker 10: go out. It wants to go and sue the renter.
Speaker 3: No, they want to see VRBO.
Speaker 10: Good luck, there's an arbitration provision in there.
Speaker 3: You're they're not going to let you see either that
Speaker 3: or take them to arbitration.
Speaker 5: But it's more or less. I'm going to side with
Speaker 5: whatever's in the agreement.
Speaker 10: I think if Patrick, Patrick, do you know if your
Speaker 10: renter is local? Is he around here or is he
Speaker 10: from out of state?
Speaker 3: Oh, they don't give information.
Speaker 10: No, Oh yeah, you can't do you'll have troubles But you.
Speaker 5: Don't even have infor I mean you don't. You don't
Speaker 5: know his address or anything.
Speaker 7: Right, I can get it.
Speaker 5: Yeah, okay, I didn't even know you could get that information.
Speaker 5: But that would be if he wasn't out of state,
Speaker 5: you could go to him, unless if once again, in
Speaker 5: that VRBO document you agree not to go after.
Speaker 3: Yeah, it could be that he gave up that right.
Speaker 9: But you could soon come down to that And I'll
Speaker 9: get that and send that to you.
Speaker 5: Send it over to help and troubleshooter and we'll look through.
Speaker 5: We got a tool where we concert you. But I'm
Speaker 5: dying to know on this. And there's a lot of
Speaker 5: people that you know, deal with VRBO and Airbnb in
Speaker 5: all these places.
Speaker 3: Hold on, I got to take a break ravaging.
Speaker 4: Go with a sure thing Denver's best roofer Excel roofing
Speaker 4: dot com. You don't pay a cent until you're content.
Speaker 4: Time for an insurance check up free, no obligation. In comparison,
Speaker 4: call Compass Insurance paying too much your coverage at dozens
Speaker 4: of insurance companies. Find out now three oh three seven
Speaker 4: to seven to one help. You'll think you're his only
Speaker 4: customer when you choose Frank durand the real estate man
Speaker 4: dot com to list your home with Remax Alliance. Three
Speaker 4: oh three nine two zero sixteen twenty two.
Speaker 5: All right, three three seven one three a two five five.
Speaker 5: We got some lines open, first time in a long
Speaker 5: long time. Three oh three seven one three a two
Speaker 5: five five. Got Uncle Kevin across from me, Kevin Automotive
Speaker 5: stuff man. We talked about pre purchase. What else is
Speaker 5: important when it comes to maintenance. I mean we always talk.
Speaker 5: Nothing's lifetime. I get that, but we have summer coming up,
Speaker 5: with one hundred degree days coming up, besides the obvious
Speaker 5: of like.
Speaker 6: Well, you say besides the obvious, but it's not obvious
Speaker 6: to a lot of people.
Speaker 3: Oh that's true. I mean you're absolutely right.
Speaker 6: Absolutely change your oil. Oil is not good for ten
Speaker 6: to twelve or fifteen thousand miles. No, just there is
Speaker 6: no lifetime or to your oil or any.
Speaker 3: Of that minimum follow the manual, you know, but.
Speaker 6: I would do it a little bit sooner. I mean,
Speaker 6: for what you're saving and what it's costing, there's there's
Speaker 6: no upside plus their warranty.
Speaker 5: Most vehicles, the warranty's gone at thirty six thousand miles,
Speaker 5: and if you neglect oil or go you know, twelve thousands.
Speaker 6: Your problems, you'll be at sixty and seventy thousands.
Speaker 5: Your problems aren't going to affect the manufacturer. They're going
Speaker 5: to affect your ass.
Speaker 7: Yep.
Speaker 6: But you can't recover a sludged up engine. Now, once
Speaker 6: they sludged, they're done. And we were talking about I
Speaker 6: missed the call.
Speaker 5: My son called, but Tom was talking to somebody or
Speaker 5: you guys about someone.
Speaker 3: With five head gaskets. What happened?
Speaker 5: That sounds The only thing I could think about is
Speaker 5: every time we did a head gasket, my guys would
Speaker 5: pull the top end and send it to a machine shop.
Speaker 5: We'd never do a head gasket without a milling the head.
Speaker 6: And it's annoying to sit with that car and pieces
Speaker 6: for two days waiting for the head.
Speaker 3: So that's why you push it outside.
Speaker 6: Literally, that's why a lot of shops I'm not saying
Speaker 6: a lot. I don't know anybody that does. But obviously
Speaker 6: whoever did this one did.
Speaker 3: So that's why that's probably what happened.
Speaker 6: Time saving.
Speaker 5: So another words, that head wasn't perfectly flat, so it
Speaker 5: kept blowing head gaskets.
Speaker 6: Possibly yeah, but yeah, you know, you know, but it
Speaker 6: bleuw headgas because it got too hot. So it's one
Speaker 6: thing for it to be overheating. Something to drive it overheating.
Speaker 1: You know.
Speaker 5: I heard some guy tell me years ago there was
Speaker 5: something called liquid glass and if you had a bad
Speaker 5: head gasket, you could pour liquid glass in and I'm
Speaker 5: sure it's not truly glass, I don't know what it is,
Speaker 5: and it would go down and basically almost like a foam.
Speaker 5: But something that's heat resistant or something would actually fill
Speaker 5: in the gaps and sometimes not all the time, might
Speaker 5: extend that head gasket or make it usable.
Speaker 6: Yeah, there's all kinds of hocus pocus. I mean, you
Speaker 6: got autos on they have the wall of shade and
Speaker 6: you're calling. Yeah, they got every stop leak known to man.
Speaker 6: They got tire stop yeah, I mean they got a
Speaker 6: can of something for everything.
Speaker 5: My favorite was this guy brought me one time, so
Speaker 5: he needed a cat couldn't pass e missions.
Speaker 3: And you know I quoted him back then it was
Speaker 3: a lot cheaper. I mean the cat was maybe five
Speaker 3: hundred bucks or whatever it was.
Speaker 5: And he's like, no, no, no, no, no, just hold on,
Speaker 5: hold on, And he shows back up into shop and
Speaker 5: he's got this bottle of ready.
Speaker 3: It's truly called this guaranteed to pass.
Speaker 5: It was nineteen bucks at AutoZone or Checkers or somewhere,
Speaker 5: and I read it and you put it in and
Speaker 5: you'll pass emissions after whatever a week or whatever it is.
Speaker 5: And if it doesn't pass, you can send back the
Speaker 5: empty bottle and all these other instructions that failed emissions
Speaker 5: tests and all this other stuff to the company and
Speaker 5: they'll give you your money back.
Speaker 1: Yea.
Speaker 6: It takes sixteen weeks and.
Speaker 3: Twenty five bucks time and ship exactly. Get your nineteen
Speaker 3: dollars exactly.
Speaker 6: They sell one now.
Speaker 3: It's called CATA Clean CATA Clean, so.
Speaker 6: You run it through your gas tank and it's supposed
Speaker 6: to clean contaminants off the catalytic convert or make it
Speaker 6: work more efficiently.
Speaker 3: That's crazy, all kinds of stuff. There's some additives though.
Speaker 6: Yeah, I'm always great. I mean you know that liquid
Speaker 6: glass that that does work in certain conditions. Yes, it
Speaker 6: might get you by, it's not permanenc I was gonna say,
Speaker 6: it's a band aid.
Speaker 5: There's another reason if someone let's go back to a
Speaker 5: pre purchase, if someone did have an issue like that
Speaker 5: and put liquid glass in. I mean, really, there's nothing
Speaker 5: you could change. You couldn't find it now, Yeah, there's
Speaker 5: nothing you can do.
Speaker 6: One thing I keep wanting to bring up. I was
Speaker 6: shopping for a car for my granddaughter. And if you
Speaker 6: don't pull a car fax on a car before you
Speaker 6: do a pre purchase, just don't even bother.
Speaker 3: Oh, don't waste the money.
Speaker 6: Don't waste the money. The car fax tells you so much,
Speaker 6: and you could bring that with you to the to
Speaker 6: the pre purchase. We found three of the first five
Speaker 6: cars I looked at, the odometers were changed.
Speaker 5: Oh my goodness. And that's right on the car, right
Speaker 5: on the car. Fact, So you don't even waste your time.
Speaker 6: Don't waste your time getting a pre purchase. If you're
Speaker 6: not gonna do the car.
Speaker 3: You don't even know what you're dealing with.
Speaker 6: You have no idea.
Speaker 3: Think about that.
Speaker 5: Once you odometers change, you truly have no idea if
Speaker 5: the oil change we're done on.
Speaker 3: You know nothing about about the car. No, and keV,
Speaker 3: I assume you do a break check.
Speaker 6: Oh yeah, from the big things check.
Speaker 1: Yeah.
Speaker 5: So how often does someone I know, we send you
Speaker 5: a ton of prepurchase because you guys do them right
Speaker 5: and you do them cheap. In fact, anybody out there
Speaker 5: listening straight up not And if you really want the car,
Speaker 5: Kevin will tell you everything that's wrong with it in
Speaker 5: in a written form so you can go negotiate it
Speaker 5: if you really want it. But anyhow, where I was going,
Speaker 5: out of all the people that come to you, let's say,
Speaker 5: out of one hundred pre checks, like, how many are
Speaker 5: just total junk?
Speaker 3: Man?
Speaker 6: Like that?
Speaker 5: Literally, like you're saying, don't even negotiate, I wouldn't buy it.
Speaker 6: Sure, probably twenty to thirty percent of them. It's pretty
Speaker 6: high percent.
Speaker 3: It's pretty high. There's a lot of junk out.
Speaker 6: I mean, there's stuff that every car needs. I mean,
Speaker 6: that's that's easy. You know, we can always find something
Speaker 6: wrong with any car. But some of them, I mean,
Speaker 6: it just it makes no sense to even try.
Speaker 3: How about little things like like how how much does
Speaker 3: it cost?
Speaker 5: I'll just take something. What's a very popular car like
Speaker 5: a twenty fifteen Honda Cord and let's say the driver's
Speaker 5: seat motor is out, so you can't adjust the seat.
Speaker 3: I mean, how much is something like that? Is that
Speaker 3: an expensive repair?
Speaker 6: There's something you can't buy a motor? You got to
Speaker 6: buy a seat assembly. Oh my god, that could be
Speaker 6: two grand.
Speaker 5: So they might tell you that's probably only one hundred
Speaker 5: bucks where I mean you might have to drop a
Speaker 5: thousand plus exactly.
Speaker 3: Oh wow.
Speaker 6: Yeah. So yeah, don't don't take anything for granted. And
Speaker 6: the whole it's already been checked. You don't need to
Speaker 6: worry about it.
Speaker 3: Da da da da, Or don't worry about that check engine.
Speaker 3: Like that's your cast cap.
Speaker 6: Yeah no, that's that spot on the ground was from
Speaker 6: the car before you. That's not coming from your car.
Speaker 5: Yeah, don't mess around. Skip real quick. What's your question?
Speaker 5: Because I got to take a fast break.
Speaker 24: Okay, I can wait till our TV bro.
Speaker 3: Let's do that. I like that.
Speaker 5: I appreciate that. Three oh three seven, one three hey
Speaker 5: two five five.
Speaker 3: Everybody hold tight. It's Saturday and you're on the Troubleshooter Network.
Speaker 3: What's the AIRTV.
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Speaker 5: All right, three oh three seven one three eight two
Speaker 5: five five, I'm dying to know what your issue is, Skip,
Speaker 5: it says with AIRTV.
Speaker 24: Yeah, such correct, Mark, Happy Friday to you by the way.
Speaker 3: Hey, thanks you sire.
Speaker 24: Oh shut up? From so I have I have over
Speaker 24: the air free streaming. It's called air TV. Yeah and
Speaker 24: wait a minute.
Speaker 5: I'm sorry, Skip, I'm sorry, I'm sorry. I just got
Speaker 5: to understand this. So it's over internet though, right, it's
Speaker 5: not over the air.
Speaker 3: Let's see here.
Speaker 24: No, it's over the air. It's over your TV set.
Speaker 24: It's done uh to either an external antenna or through
Speaker 24: an indoor intent.
Speaker 3: Okay, So it's an antenna. Okay, I get it. Go ahead.
Speaker 24: Yeah. So it's kind of like it's kind of like
Speaker 24: an Amazon and fire Sticks, only maybe a little more
Speaker 24: foo foo maybe.
Speaker 1: Yeah.
Speaker 3: I'm still a little confused. But what's the problem.
Speaker 24: Okay, Well, anyways, I'm I touched something that I wasn't
Speaker 24: supposed to and now I can't get my local channels.
Speaker 24: I can get everything, I get everything around it. Yeah,
Speaker 24: I can't get the local channels. Okay, so that it's unauthorized.
Speaker 5: Well I okay, once again, I'm a little confused. So
Speaker 5: do you have internet in your house?
Speaker 24: Yes, that's ask Does a TV.
Speaker 3: That we're talking about, one of the TVs we're talking about,
Speaker 3: does it connect to the internet.
Speaker 24: It connects to the Wi Fi.
Speaker 3: Okay, that's fine. So it connects to the Wi Fi.
Speaker 5: So you're not you don't have a antenna like a
Speaker 5: old school antenna or a digital antenna plugged into it.
Speaker 5: You're actually accessing through the television hub some service that's
Speaker 5: called AIRTV.
Speaker 24: Well actually, but the way it works is a the
Speaker 24: if show antenna comes down and it has its own modem,
Speaker 24: but the motem is hooked up to the router for
Speaker 24: the Internet.
Speaker 3: I'm actually looking up AIRTV, AIRTV, string, local TV and HD.
Speaker 3: Hold on, just let me let me actually, I'm gonna
Speaker 3: put you on hold for a second. Would someone please
Speaker 3: go to AIRTV, dot net in absor or what product
Speaker 3: we're talking about while I move on to skip hold on,
Speaker 3: I got to understand what hell we're talking about? Fernando,
Speaker 3: what's up with you? Fernando? Yeah, what's up?
Speaker 12: Sir?
Speaker 11: Yeah, I have a problem with the warranty at the
Speaker 11: Dodge dealership.
Speaker 3: What kind of vehicle is down?
Speaker 11: It's an Infinity? What year thirty twenty eighteen.
Speaker 3: Twenty eighteen, So I assume we're talking about an after
Speaker 3: market warranty.
Speaker 11: Yeah, but they sort it to me as with the
Speaker 11: warranty and Eric's nows and even the dealer's warranty.
Speaker 3: When did you buy this twenty eighteen?
Speaker 11: Q X, I bought it. It's been a year now, So.
Speaker 3: You bought it a year ago, and you bought it
Speaker 3: with an extended warranty. And who did you buy it from?
Speaker 11: From? Dodge?
Speaker 3: Okay, so you bought it from Dodge or whatever Dodge dealership.
Speaker 3: Then a year later you have a problem with it,
Speaker 3: so you brought it back to him, same company, right,
Speaker 3: same same dealer. Yes, and then that dealer said, this
Speaker 3: is the problem, and what was the problem.
Speaker 11: The problem was the car started leaking at oil because
Speaker 11: it came from the oil housing. Okay, engine, it's the
Speaker 11: oil housing.
Speaker 5: So you saw it, basically, I'm trying to think the
Speaker 5: beginning of this. So you saw oil on your driveway
Speaker 5: or saw it somewhere, and then you you drove it
Speaker 5: to the.
Speaker 11: Dealership, actually had them, told it to him.
Speaker 5: Oh you total did it break down? Did it break
Speaker 5: down on you broke down?
Speaker 7: Yeah?
Speaker 11: All the coolint and oil came out because I guess told.
Speaker 5: It sounds like the bottom end went out. But regardless,
Speaker 5: hold on, then you got it to the dealership. What
Speaker 5: did the dealership say? The problem was.
Speaker 11: They didn't know what the problem was, so they had
Speaker 11: to tear it down to get to it.
Speaker 5: I understand. So you authorized I see where we're going.
Speaker 5: You authorized him the tear wear it down?
Speaker 1: Right?
Speaker 11: No, I didn't authorize them yet because they told me
Speaker 11: that the warranty people. We have to make a claim
Speaker 11: to the warranty people so they.
Speaker 3: Can Kevin explain.
Speaker 5: Kevin, hold on, I want you to listen to this, Fernando,
Speaker 5: because I don't know if it went down this way,
Speaker 5: but this is the way it generally would go down.
Speaker 3: With a warranty like yours.
Speaker 6: They want to know the exact point of failure. So
Speaker 6: we have to disassemble whatever component, in this case the
Speaker 6: engine to the point of failure, let them know what happened,
Speaker 6: why it happened, and everything that goes with it. And
Speaker 6: we do charge for that in advance, because the warranty
Speaker 6: will not authorize the teardown. Customer authorizes the teardown in
Speaker 6: the event that it's not covered, Customers responsible. In the
Speaker 6: event that it is covered, the warranty company pays for it.
Speaker 5: Is that kind of what's going on with you, Fernando.
Speaker 5: They tore it down and the warranty companies not covering it.
Speaker 11: Yeah, exactly so. But the point was is I told
Speaker 11: them about that, and God said, yes, go ahead and
Speaker 11: tear it down and have them fix it and will
Speaker 11: pay for it. They said, well, we'll actually pay for it.
Speaker 3: I just missed it then, So if Fernando, are you
Speaker 3: saying it is covered.
Speaker 11: Well, the dealer There's dealership said that they would help
Speaker 11: care pay for the teardown for me.
Speaker 5: So okay, But now Okay, so where are we at now?
Speaker 5: Did they deny the claim?
Speaker 11: Yeah, they denied it.
Speaker 3: Now what did they deny it on abuse?
Speaker 16: No?
Speaker 5: I understand they're denying everything, the tear down and everything.
Speaker 5: I get that, But why did they deny the actual problem?
Speaker 3: What did they cite abuse? Did they cite what?
Speaker 20: No?
Speaker 11: The reason why is because of the warranty that they
Speaker 11: gave me was a was a premium package, and I
Speaker 11: guess they said that they didn't cover the gaskets on
Speaker 11: that coverage.
Speaker 5: Now the gaskets. If he broke down and there's coolant
Speaker 5: and oil every head gasket, what do you think.
Speaker 6: Well, that could be a well cooler well housing cooler gasket. Yeah,
Speaker 6: very very common.
Speaker 3: I got it.
Speaker 6: But it takes a lot of labor to do it exactly. Yeah,
Speaker 6: it's like six seven hour job to.
Speaker 3: How much is how much is it out of pocket
Speaker 3: to have it fixed?
Speaker 11: Bro Did they want thirty five hundred?
Speaker 3: Kevin Wherre is that in the scheme of things.
Speaker 6: It's deep in that engine. It's they're not an easy
Speaker 6: one to work.
Speaker 5: Well, I'm in price wise, it's it's a little on
Speaker 5: the high side, but not outrageous.
Speaker 3: Fernando I mean, you are where you are, So you're
Speaker 3: calling because you're upset with the warranty company, or you're
Speaker 3: upset that the dealership is charging you for the teardown.
Speaker 11: I'm upset at the dealership because they promised me that
Speaker 11: they were going to pay at least half of it
Speaker 11: and that can cover.
Speaker 3: The rest, and now they're saying they won't. How much
Speaker 3: are they asking for it?
Speaker 11: The teardown was fourteen.
Speaker 3: And you want them to pay seven of it?
Speaker 11: Well, just the fourteen the teardown, and I'll pay the rest.
Speaker 3: What's the rest?
Speaker 11: The rest is a well, it's at a thirty five hundred.
Speaker 5: Well you're you're assuming now wait a minute, Wait a minute,
Speaker 5: I think I understand what you're saying. You're you're assuming, though,
Speaker 5: that the teardown isn't also part of the labored to
Speaker 5: do that job. So, in other words, you're saying it
Speaker 5: should have been on your ticket. It says fourteen hundred dollars,
Speaker 5: and then it also says thirty five hundred dollars.
Speaker 11: No, it's with the teardown fourteen plus whatever.
Speaker 3: What the it's fourteen plus twenty one? Right? Yes, yeah, okay,
Speaker 3: And that's is at a fair price for that kid.
Speaker 6: Yeah, it's not bad. It's a little on the high side,
Speaker 6: like I said, But you're right, the teardown is the
Speaker 6: initial getting to the problem.
Speaker 3: Yeah, it's part of It's basically the r of the
Speaker 3: R R R.
Speaker 6: There you go.
Speaker 3: I just don't know if.
Speaker 11: My problem is is they promised me and they said
Speaker 11: that they're going to pay for the tear.
Speaker 5: How do you I guess, Okay, here's what I'm asking.
Speaker 5: How do you know they're not paying for half? Did
Speaker 5: you ask them?
Speaker 24: Yeah?
Speaker 11: I just went there.
Speaker 5: Now, And what are they saying when you say, hey,
Speaker 5: you guys promise you were going to pay for half?
Speaker 5: What is their response to that?
Speaker 12: Now?
Speaker 11: Their response is, oh, well, they were at first talking
Speaker 11: to the unquote the quote the manager of the deal
Speaker 11: of the warranty place, and they said, oh, yeah, we'll
Speaker 11: cover the coverage of the caardown, but let us know
Speaker 11: when the car is fixed and then we'll go from there.
Speaker 11: So now the car's fixed. I went to them and
Speaker 11: I said, Okay, the car's fixed, so you guys are
Speaker 11: going to pay your part, so I can pay my part,
Speaker 11: so get my car out, and they just tell me, oh, no,
Speaker 11: we are not honoring of that.
Speaker 5: So what I'm saying, do they acknowledge, Fernando, Do they
Speaker 5: acknowledge to you right now that they said they would
Speaker 5: pay for half and they have changed their mind?
Speaker 11: Yes, exactly.
Speaker 3: They acknowledge that. Yes, And who is that who acknowledges that?
Speaker 11: It was the manager of Dodge? His name was Ali.
Speaker 3: Who wants this one?
Speaker 5: Okay, Now none of that's in writing. I'm assuming no,
Speaker 5: But that's why I asked. He's saying they acknowledge it.
Speaker 5: So when Doc calls over there with you, they should say, yeah,
Speaker 5: we told them that, but and then they're going to
Speaker 5: have an excuse.
Speaker 11: Right, Yeah, they've been they've been ignoring my calls and everything.
Speaker 11: I had to come down personally.
Speaker 5: All right, hold on, hold on, hold on Doc, he's
Speaker 5: on too, Kelly, get all his information and figure out
Speaker 5: what dealership. It's not called Dodge dealership. And then Steve Moss,
Speaker 5: we got Rick. We got a lot of stuff going on.
Speaker 5: And then air TV. Did you figure that out?
Speaker 3: What is it? Real quick? Yeah? Well it's Internet.
Speaker 10: No, it's it's an over the air television service. So
Speaker 10: you buy a device and then you buy an antenna, yeah,
Speaker 10: and then you can watch certain local channels I assume
Speaker 10: for free. Yeah, Network TV shows live sports for free.
Speaker 5: It's over the air, though, it's over the air, and
Speaker 5: it's probably also on the internet, and they're well, no, it's.
Speaker 10: An antenna and okay. Hold On also offer a monthly
Speaker 10: service subscription.
Speaker 3: All right, everybody holds tight.