Speaker 1: Uh, renting a car and I don't know if it's
Speaker 1: just Hurts. I know Hurts is doing it. It's not
Speaker 1: at every airport. Their plan is for it to be
Speaker 1: at every airport. Right, So you you rent a car
Speaker 1: from Hurts. And again if another if another car company
Speaker 1: is doing this, somebody will let me know. And by
Speaker 1: the way, if anybody's encountered this, please please call me.
Speaker 1: Eight six six to Elliot eight six six two three
Speaker 1: five five four six eight. Also, I wonder if somebody
Speaker 1: who works for Hurts would know about it.
Speaker 2: Maybe Kristen.
Speaker 1: Well, you see, if somebody works for Hurts eight six
Speaker 1: six to Elliot eight six six two three five five
Speaker 1: four six eight. So somebody flies to Atlanta and I
Speaker 1: know that they that the Hurts has this in Atlanta.
Speaker 1: They get off the plane, they go rent a car,
Speaker 1: They drive away in the car. Everything is fine, They
Speaker 1: come back to drop the car off to fly back.
Speaker 1: When they return the car, when you pull into like
Speaker 1: the car rental return area, you know, it's like sometimes
Speaker 1: the guy or the woman comes over to the car
Speaker 1: and they'll go, you know, how was everything, And they
Speaker 1: give a little look sie for me, and they give
Speaker 1: a little look Sie and they do the same thing
Speaker 1: before you leave, Like they may walk around the car,
Speaker 1: or they'll just or they'll ask you sometimes, Hey, if
Speaker 1: you notice anything you know bigger than what is.
Speaker 2: It, like a corner or whatever? Yeah, let us know.
Speaker 1: Right. So, now, when you pull back into Hurts, it
Speaker 1: almost looks like you're driving through just a It almost
Speaker 1: looks like it would be the entry to get into.
Speaker 2: A car wash. But it's real narrow. It's not like
Speaker 2: you're going through this long tube.
Speaker 1: It's almost like a almost like a collar if you
Speaker 1: will that you would drive through. And when you do that,
Speaker 1: it examines the car like an MRI. Yeah, except an
Speaker 1: MRI to me is a twoe. But yeah, it's kind
Speaker 1: of the same thing. You drive through.
Speaker 3: Almost like an arch.
Speaker 2: Yeah, and it and it's it quickly studies the car.
Speaker 3: Seen this, it's just the picture you painted.
Speaker 2: Thank you. So you don't interact with anybody. You just
Speaker 2: pull up.
Speaker 1: It does its thing, You get out, you leave right
Speaker 1: because everything is fine, and you go on. You get
Speaker 1: your bag, you maybe you throw out your trash, maybe
Speaker 1: you don't, whatever, and.
Speaker 2: Then you leave.
Speaker 1: But through AI, this little machine assesses the car.
Speaker 3: Or dents or anything.
Speaker 1: For this guy, it was a one inch I want
Speaker 1: to make sure I have it right. A one inch
Speaker 1: scuff on the driver's side front tire.
Speaker 3: Okay, one inch is pretty small and it's a scuff.
Speaker 2: Four hundred and forty dollars in damages.
Speaker 3: Say that again. On the driver's side a.
Speaker 1: Rear Okay, here it is one inch scuff on the
Speaker 1: driver's side rear wheel of the Volkswagon he rented from
Speaker 1: the Hurtz location at Hartsfield Jackson International Airport in Atlanta.
Speaker 3: Four one hundred and forty dollars. My God's play more
Speaker 3: than the rental liss.
Speaker 1: Yeah, now, they do come back to you and go listen.
Speaker 1: You now as four hundred and forty dollars.
Speaker 3: If you pay immediately, we'll knock fifty dollars off. Oh
Speaker 3: thank you.
Speaker 1: If you if you wait three or four days, that
Speaker 1: will go down to only thirty dollars off.
Speaker 3: When is the money Dubai?
Speaker 2: Yeah, what do you mean?
Speaker 3: Well, you're saying if you pay now or pay in
Speaker 3: three or four days.
Speaker 2: Seven days, you have a total of seven days to pay.
Speaker 3: It's not a lot of time. They come up with
Speaker 3: five hundred dollars.
Speaker 1: No, it's even worse if you want to challenge the charge.
Speaker 3: Oh like the AI missed it for the last rental.
Speaker 1: Or you just want to go yeah, or I don't
Speaker 1: it wasn't there when I you're just arguing you want
Speaker 1: to go Hey, listen, First of all, it's a one
Speaker 1: in scuff on the wheel.
Speaker 3: I right written it down the.
Speaker 2: Okay, but maybe maybe maybe you did scuff it? Who cares?
Speaker 3: Are they willing to even look at your notes? Are
Speaker 3: they just relying totally a machine?
Speaker 2: No? No, no, no, no no no, wait, which way.
Speaker 3: Has the machine taken over where you don't if it
Speaker 3: hurts this case down in Atlanta, you don't fill anything
Speaker 3: out anymore. It's scanned and then you rent it and
Speaker 3: it's scanned again by the tube. So like you don't
Speaker 3: get a say in what damage is on the car?
Speaker 2: Correct?
Speaker 3: Yeah, So I thought like I could maybe argue, hey,
Speaker 3: I I wrote that down.
Speaker 1: Okay, Well, let's say you wanted to. Let's say you
Speaker 1: were like I made a note that this was here.
Speaker 3: You're something. I don't even get the hand in that
Speaker 3: note anymore.
Speaker 2: No, you don't, you don't.
Speaker 3: That's why I take photos.
Speaker 2: You could go online.
Speaker 3: You could go online and challenge it via their website.
Speaker 1: Well, you can either challenge it or you can send
Speaker 1: a through through through their chatbot.
Speaker 2: You can say you're not talking to anybody.
Speaker 1: You can you can send them a note that says, hey,
Speaker 1: I think there's a discrepancy that wasn't there.
Speaker 3: Or here's my time stamped photo that I took.
Speaker 1: And then you will get you will get a bounce
Speaker 1: back from them that says thank you.
Speaker 2: All requests will be reviewed in ten.
Speaker 4: Days, which is beyond the window of the seven that
Speaker 4: you're supposed to pay it.
Speaker 2: Oh damn, gotcha.
Speaker 4: So even though they have to pay and then get
Speaker 4: a refund if they go with you, Yeah.
Speaker 3: How much money are they going to make up? Yes,
Speaker 3: you think speed came it hurts our revenue.
Speaker 1: Thinks they're going to make a ton of money, And
Speaker 1: they are, absolutely they are if they're charged.
Speaker 3: But they're also charging a lot for what seems like
Speaker 3: a little So forget detecting damage. It's also the fine.
Speaker 1: Four hundred and forty dollars for a one inch scuff
Speaker 1: that they would have let fly. Yeah yeah, oh my god,
Speaker 1: I bet I could go downstairs right now and find
Speaker 1: half the cars in the parking lot have a scuff.
Speaker 2: On their tires.
Speaker 1: Have you ever rented a car and been like, excuse me,
Speaker 1: can't rent this scuff on the tire.
Speaker 2: I wouldn't even write that down.
Speaker 3: I've definitely pointed stuff out before.
Speaker 2: A scuff on a tire, yes.
Speaker 1: Yeah, no, No, tell me there's a d I know,
Speaker 1: tell me there's a ding. Fine, But because somebody parked
Speaker 1: too close to the curb, I don't write that down.
Speaker 3: This story. Where is me enough? I would prevent anyone
Speaker 3: from renting from Hurts from from that location that I
Speaker 3: knew had this machine.
Speaker 1: The well, unfortunately for you, you'll know that the machine
Speaker 1: is there on your return.
Speaker 3: Well, I'm aware of it now because of this report.
Speaker 2: Yes, but I don't know.
Speaker 3: I don't know.
Speaker 2: It's not it is not being used mass right now.
Speaker 3: Right now?
Speaker 2: Oh no, Hurts ha said, it's common. Yeah, it's common.
Speaker 3: So when you when you.
Speaker 1: Which I'm also again, think of all the jobs it's
Speaker 1: going to eliminate when you reserve the car.
Speaker 3: Right, Well, the Hurts already allowed you to walk right
Speaker 3: to a car. I mean they eliminated jobs before this,
Speaker 3: I agree, But when when you reserve it, you're you
Speaker 3: have no way of telling if this airport or an
Speaker 3: airport is using one of these machines.
Speaker 1: I would bet not I bet if you I bet
Speaker 1: if you were to just go rent a car pull
Speaker 1: up hurts National Airport.
Speaker 3: Well, I'm not going to go through every step though,
Speaker 3: That's what I'm saying. Is there a point where there's
Speaker 3: really fine print?
Speaker 1: If it's fine print, nobody's reading it? No, I would,
Speaker 1: I would have no idea. I would have no idea. Man,
Speaker 1: four hundred and forty dollars for a scuff damp. And again,
Speaker 1: you don't know if once you once you drove through,
Speaker 1: if the what if the guy who was moving the
Speaker 1: car to put it back to the fleet scuff that
Speaker 1: together on the way back. There's you see what I mean.
Speaker 1: It's got like a little cut, like a little arch
Speaker 1: thing that you drive through.
Speaker 3: Yeah. No, it's very bright too.
Speaker 2: That's it.
Speaker 3: Well, that's it's illuminating.
Speaker 1: And it's pictures of all your danse that you put
Speaker 1: in the goddamn car.
Speaker 2: Hi, yell yea in the morning?
Speaker 5: Is this me? Yeah? Hi?
Speaker 2: Who's this?
Speaker 3: This is Wayne down in Fredericksburg.
Speaker 2: Yes, sir, what can I do for you?
Speaker 3: Oh?
Speaker 5: You could buy a new tire for one hundred and
Speaker 5: twenty five.
Speaker 1: Look, yeah, but unfortunately this one is four hundred and
Speaker 1: forty dollars. Just bring him a tar the well, no, sorry, sir,
Speaker 1: I don't want your tire.
Speaker 2: What I want is your four hundred and forty dollars
Speaker 2: and the other thing is in the hill.
Speaker 1: This tire doesn't need hey, thank you, sir. It's a
Speaker 1: little windy. This tire doesn't need to be replaced. It's
Speaker 1: got us just stuffed.
Speaker 3: Yeah. So I was assuming that you were scanning. In
Speaker 3: my head, it was basically getting scanned before you got
Speaker 3: the rental. But you you mentioned it being moved around
Speaker 3: the garage.
Speaker 2: It did get scanned before you got it when that
Speaker 2: last guy brought it back in.
Speaker 3: Yes, and you then brought up an employee moving it
Speaker 3: from when I dropped it off in that big line
Speaker 3: before it got to the big scanning machine. But what
Speaker 3: about all the movement ry?
Speaker 1: Oh, I was talking about it after it went through
Speaker 1: the scanning machine.
Speaker 2: But he well, then the scaler picked it up.
Speaker 3: Yes, but like I, it could have been moved around
Speaker 3: since the last time it was scanned internally.
Speaker 5: Yeah.
Speaker 3: Also, I didn't even think of that.
Speaker 1: I could have picked it up afterwards and been like okay,
Speaker 1: and then when I go park it scuffs, I'll just
Speaker 1: drive it right back in a circle and go right
Speaker 1: through it.
Speaker 2: That's on you.
Speaker 3: Okay. Well, now you're saying that's a corrupt business. Yes,
Speaker 3: you could argue the merits of a machine like this
Speaker 3: and the nit pickiness of it, But I'm not then
Speaker 3: inserting some sort of scheme other than money making Maine
Speaker 3: learning AI arch.
Speaker 1: Yeah, I am, and would not feel badly about it.
Speaker 3: Is AI bad? Yes?
Speaker 1: Yes, don't say that I'm having a relationship.
Speaker 2: My best friend is an AI chat bot.
Speaker 3: Actually, did you see how much? And I'm sure it's
Speaker 3: for the NHL too, I was reading about it for
Speaker 3: the NBA. How much artificial and eligence is being used
Speaker 3: for the drafts?
Speaker 2: Yes? Holy I hate it.
Speaker 3: Perhaps they referred to the traditional box score as kindergarten
Speaker 3: math compared to the analytics that they've been able to
Speaker 3: pull on all of these uh eligible to.
Speaker 2: All these kids.
Speaker 1: Yeah, it's horrible, you know, honestly, So you don't you
Speaker 1: think that it's bad?
Speaker 2: I do? Oh, I do? You know why? Because I
Speaker 2: need to see you play?
Speaker 3: But this goes back to your dream of being a scout.
Speaker 2: Yeah, no, but scouts get it right.
Speaker 3: But they're saying scouts are using the AI along with
Speaker 3: their own knowledge. It's not just the machine eliminating your
Speaker 3: future job.
Speaker 2: That's true.
Speaker 1: No, that's true for now, for now, and I would
Speaker 1: know I'll lose my mind.
Speaker 2: I better get hired before this happens.
Speaker 1: The and unfortunately I'm not on really a track yet
Speaker 1: to get hired.
Speaker 2: The no.
Speaker 1: No, but it like there and listen, I'm sure some
Speaker 1: of the analytics are good, but there's give me the
Speaker 1: sniff test.
Speaker 2: I got to see it in action dating a chat bonk.
Speaker 3: But they said, like you you can get some sort
Speaker 3: of output on hours and hours of footage that would
Speaker 3: take a scout days to watch in seconds.
Speaker 1: Yeah, but you know what, I want to be able
Speaker 1: to see it. Yeah, you know what, you know what?
Speaker 1: You know what? The analytics can't tell me. What's he
Speaker 1: like on the bench? What's he like on the locker room? No, no,
Speaker 1: you better be deep. If the bar is your a
Speaker 1: good locker room guy, Our bar is really low. But
Speaker 1: the no, no, But I want to know, like, is
Speaker 1: he is he coaching on the bench? Is he is
Speaker 1: he talking to teammates about what they're seeing? Analytics isn't
Speaker 1: picking up on that.
Speaker 3: It could detect if that was going on.
Speaker 2: That's a chat bond.
Speaker 3: You always go back to that. We're not trying to
Speaker 3: figure out which of these college kids is dating. No
Speaker 3: operating sys.
Speaker 2: Just every AI person, don't talk bad. I'm dating an
Speaker 2: AI chatbud's my best friend. Hi Ellie at the morning.
Speaker 3: It almost at this point it seems like, Hey, you
Speaker 3: were scorned chatbot. You bring it up so much.
Speaker 2: No, because that's always the go to.
Speaker 3: No, it's not for you. It is No.
Speaker 2: Everybody I'm dating to chat bar.
Speaker 3: No one's ever told me that. No one's ever defended
Speaker 3: AI to me by saying they're in a relationship.
Speaker 2: But yeah, with AI is bad.
Speaker 1: AI is bad because it eliminates what humans can do,
Speaker 1: what robots can do. We make mistakes, yeah, sure, sometimes
Speaker 1: do computers make mistakes?
Speaker 2: Yes, they do.
Speaker 1: I know, garbage in, garbage out, whatever, Hi Elliot.
Speaker 2: At the morning.
Speaker 5: Hey this is from Richmond. I just wanted to let
Speaker 5: you know that I actually read another article that Amazon
Speaker 5: is using the same archway, if you will, for their
Speaker 5: Amazon delivery drivers, so when they leave the bay, it
Speaker 5: scans them. They all have to go through this thing.
Speaker 5: It scans them and then and they come back into
Speaker 5: the bays at the end of the day or at
Speaker 5: the end of their shift, that scans them again. So
Speaker 5: they're on the hook for any potential damages as well.
Speaker 1: Yeah, but what let me ask you this, okay, and
Speaker 1: I get it, Like if well, let me let me
Speaker 1: not say I get it.
Speaker 2: Let's break that in half.
Speaker 1: Right, Guy's driving an Amazon truck and he goes out
Speaker 1: and he he hits something, he clips something with his
Speaker 1: mirror and is like, I'm not going to tell Jeff,
Speaker 1: and so they don't know. Well, that's bad because he
Speaker 1: did that and he should know. What if on the
Speaker 1: far passenger side somebody somebody opened their door and dinged
Speaker 1: it on the side the guy doesn't even know nor
Speaker 1: should he be responsible for that.
Speaker 2: So I don't like that. I don't like that.
Speaker 5: No, I agree with you. No, I agree with you.
Speaker 5: I'm just just saying that, Like, you know, that's how
Speaker 5: far this technology has come. It's come so fast that
Speaker 5: I mean even Dam's Club has something very similar.
Speaker 1: Now.
Speaker 5: They have an archway that you walk through and instead
Speaker 5: of the person kind of grown going through your grocery
Speaker 5: on your your ticket, you just go through this archway
Speaker 5: and then if something's kind of weird, uh, then they'll
Speaker 5: stop you because it pops up on their little scanner.
Speaker 2: I got it, I got you. Hey, I appreciate it.
Speaker 2: Thank you. And it's Sam's Club, what like three people
Speaker 2: going through there?
Speaker 3: Very popular?
Speaker 1: Yea, nobody goes to Sam's Club. Okay, nobody goes to Sam. No,
Speaker 1: you know what, I always confuse him. I'm wrong because
Speaker 1: the one on Wilson is the one I'm thinking of.
Speaker 1: That's BJ's. Nobody goes to be, not the one on
Speaker 1: not the one on Wilson. Not the one on Wilson.
Speaker 1: The one on Wilson honestly is used for Facebook like
Speaker 1: like sales in the parking lot and custody exchanges from Jonathan.
Speaker 3: I rent from sixty.
Speaker 2: Oh yes, very good.
Speaker 3: I have a similar machine.
Speaker 2: I won't do that anymore.
Speaker 3: You still have a chance to look at the car
Speaker 3: before leaving, but you exit through their AI machine.
Speaker 2: Do you really?
Speaker 3: Wow?
Speaker 2: And their their service was good.
Speaker 3: Yeah, we did it once for the show. Yeah, sixty
Speaker 3: was tried it again somewhere, but they hadn't even entered
Speaker 3: into whatever market we were flying out.
Speaker 2: Yeah, sixty was good.
Speaker 3: I like them, Timmy, I gotta be careful though, Toronto.
Speaker 3: Why need to be careful.
Speaker 1: Well, because I don't want to come back in now
Speaker 1: and find out somebody somebody ding me while I was
Speaker 1: getting gas because I won't prepay. But I was getting
Speaker 1: gas someone dingy. I didn't know what's wrong.
Speaker 3: You also don't get gas.
Speaker 2: I'm just trying to set up a scenario. I'm dating
Speaker 2: an AI jack.
Speaker 4: You like to pay twelve dollars an he didn't get
Speaker 4: the gas station and you don't fill up right, Well,
Speaker 4: we're running late.
Speaker 3: You're smarter than the machine, Timmy. For Toronto. I had
Speaker 3: an argument over damage with a car rental company in Columbia.
Speaker 3: I canceled my credit card and after I returned it
Speaker 3: and before I took off, nothing ever came of it.
Speaker 3: They wanted ten thousand dollars.
Speaker 2: Oh my god.
Speaker 1: I was just getting ready to flip out of like,
Speaker 1: how do you cancel your credit card? You're in Columbia
Speaker 1: and I'm assuming it ain't Maryland ten thousand dollars.
Speaker 3: And then Gabe with his own camera found this stain
Speaker 3: in a rental once wonders if you can detect what
Speaker 3: it is. It's not on the screen. Actually, actually, I
Speaker 3: need your permission to put.
Speaker 2: This up there if you rented that before you got
Speaker 2: in the car.
Speaker 3: This is between Gabe's legs.
Speaker 1: Diane, what's going on there?
Speaker 3: What's going on there? Not me in that car?
Speaker 2: Yes, it's from my check butt that I'm dating.
Speaker 3: Have you ever and because for this car, I definitely
Speaker 3: would have? But have you ever.
Speaker 2: Mucked the seats?
Speaker 3: That wasn't the question? Have you ever? I feel like
Speaker 3: whenever we do the song and dance, every time we
Speaker 3: did it last year when we went to Chicago over
Speaker 3: the summer, we will open up the doors, put luggage in,
Speaker 3: and then get out of at least two cars before
Speaker 3: we finally settle on the one we are taking. Oh no,
Speaker 3: you're straight to one and that's it.
Speaker 1: Mm.
Speaker 2: I mean, I don't.
Speaker 1: I don't while I'm walking, when we're walking down the aisle,
Speaker 1: the first one I see that, I like, we're getting.
Speaker 3: In, but you're then You've never even sat down in
Speaker 3: the driver's seat and said, nah, this is not for us.
Speaker 2: No, yeah, no, no, we're in.
Speaker 3: That's part of the process. We're in a lot for that.
Speaker 2: Oh wait a minute, there's muck on the seat. Well,
Speaker 2: that is disgusting. No, I don't.
Speaker 1: I don't get out and go get into a different car. Okay,
Speaker 1: what do you like, Well, get out of the.
Speaker 2: Get out of this. But I didn't notice down the
Speaker 2: road there's a Lamborghini. Kids.
Speaker 1: Don't look at it. You know you're not allowed. Hi,
Speaker 1: Elliott the morning.
Speaker 6: Hey, this is me.
Speaker 2: Yeah, Hi, who's that.
Speaker 1: Hey.
Speaker 6: I'm not gonna say my name on this one.
Speaker 7: Okay, But I rented a Tesla a few years ago
Speaker 7: and like an acorn or something dropped on the I
Speaker 7: think it was a walnut.
Speaker 6: It dropped on the roof, which you know is like
Speaker 6: fully made of glass, right, shattered like fighter web, shattered
Speaker 6: the entire thing. And I was like, oh god, they're
Speaker 6: going to charge me so much for this, but I
Speaker 6: don't have the money, so I'm not going to deal
Speaker 6: with it. So I took the car back to the
Speaker 6: rental center and I had my daughter with me, and
Speaker 6: at the time she was three, and I was like,
Speaker 6: just don't see it when I'm returning it. Okay, Like
Speaker 6: we're all good. The return agent was just so obsessed
Speaker 6: with my daughter. She was like, Oh my god, she's
Speaker 6: so cute. How old is she? She wrote the whole
Speaker 6: receipt for me saying that the car was a return
Speaker 6: in perfect condition, and.
Speaker 1: Did you ever get anything in return? Like later, nothing, never, never.
Speaker 6: I was holding my breath like, oh god, they're going
Speaker 6: to charge me so much to this whole roof. It
Speaker 6: was the roof and the backglass that everything got tore up.
Speaker 2: Oh my god, how lucky? How lucky did you get
Speaker 2: my I.
Speaker 6: You know, flow clap for my daughter for being super
Speaker 6: cute and.
Speaker 2: Yes, wow, wow, that's awesome. I don't even know that
Speaker 2: I would have brought the car back. I would have
Speaker 2: just someone stole it.
Speaker 1: That's that's rough, because you're right, you're getting charged like crazy.
Speaker 2: All right, very good, thank you.
Speaker 3: Yes, Tyler, may I take you to the other side
Speaker 3: of that story. Yes, from Aby don't rent a car
Speaker 3: in the rain. It caused me to not see a
Speaker 3: small crack in the windshield that was already there. They
Speaker 3: maybe buy a whole new windshield, and it caused my
Speaker 3: insurance to go on.
Speaker 2: Are you serious? Why didn't he argue it?
Speaker 3: They clearly said that he caused it. He had no proof.
Speaker 2: No, well, yeah, he was there when I got.
Speaker 3: In, So is he saying that that's on you?
Speaker 2: How did you not catch it before I took it?
Speaker 3: The machine maybe would have helped him. They will not
Speaker 3: if it had been done through after the last drome
Speaker 3: maybe maybe, or unless it was caused by an employee
Speaker 3: like you said. Yes, I mean, I would have argued,
Speaker 3: how do you not catch that? And they would have
Speaker 3: been like, because we do catch stuff like that. Stupid.
Speaker 3: He should have used his dog to distract the employee.
Speaker 3: That's what his profile picture is.
Speaker 2: God, that sucks, and then your whole insurance goes up.
Speaker 3: AB I'm sorry if that picture is in memorial.
Speaker 2: No, that's okay. Oh rip Lucy.
Speaker 3: That's huge. I know you keep his sons like just
Speaker 3: when he gets past
Speaker 1: Updating a Chatmont