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<v Speaker 1>The topics and opinions expressed on the following show are

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<v Speaker 1>solely those of the hosts and their guests, and not

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<v Speaker 1>those of W four WN Radio It's employees or affiliates.

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<v Speaker 1>We make no recommendations or endorsements for radio show programs, services,

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<v Speaker 1>or products mentioned on air or on our web. No liability,

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<v Speaker 1>explicit or implied shall be extended to W four WN

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<v Speaker 1>Radio It's employees or affiliates. Any questions or comment should

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<v Speaker 1>be directed to those show hosts. Thank you for choosing

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<v Speaker 1>W four WN Radio.

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<v Speaker 2>Hello, and welcome to Fearless Fabulous You.

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<v Speaker 3>I am your host, Melanie Young, and I am glad

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<v Speaker 3>you're joining me today. It's a beautiful summer day where

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<v Speaker 3>I am as you know, I enjoy interviewing dynamic people

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<v Speaker 3>who inspire you to live the best life you can

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<v Speaker 3>and I like doing it to help you as well.

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<v Speaker 3>And today we're going to be talking to my guest

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<v Speaker 3>who is fearless and helping small business owners and entrepreneurs

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<v Speaker 3>get a boost in their business and in their outlook

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<v Speaker 3>to take them to the next level. But before we

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<v Speaker 3>go into that topic and my guests, I do want

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<v Speaker 3>to give a shout out to where I am now

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<v Speaker 3>because they have graciously offered me an office and it

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<v Speaker 3>was as spur of the moment as a morning phone

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<v Speaker 3>call today at nine am, I am in the beautiful

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<v Speaker 3>town of Abington, Virginia, in southern Virginia, near the Appalachian Mountains,

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<v Speaker 3>near the border of my home state now of Tennessee.

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<v Speaker 3>Let's just say it is beautiful. It's surrounded by mountains.

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<v Speaker 3>It has been called one of the coolest places in

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<v Speaker 3>southern Virginia and one of the best small town food

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<v Speaker 3>scenes in the country by USA Today ten Bests. And

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<v Speaker 3>I'm going to be checking out some restaurants after this show.

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<v Speaker 2>Little fun facts.

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<v Speaker 3>There's a lot of arts here in theater and the

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<v Speaker 3>Martha Washington Inn and Spa, which was built in eighteen

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<v Speaker 3>thirty two.

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<v Speaker 2>We're going to go visit that. It is charming.

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<v Speaker 3>And if you are doing road trips like many of

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<v Speaker 3>you know I've been doing with my husband David now

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<v Speaker 3>for three years, put Abington, Virginia on your map if

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<v Speaker 3>you're going down I eighty one south, and frankly, put

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<v Speaker 3>the whole state of Virginia on your map, because we've

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<v Speaker 3>been touring and visiting wineries on the Monticello side Ava

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<v Speaker 3>and the Shenandoah Valley side, and we have some gems

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<v Speaker 3>which we'll be sharing on our other show, The Connected

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<v Speaker 3>Table Lives, so check that out. But I want to

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<v Speaker 3>thank the Abington Convention of Visitors Bureau who literally two

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<v Speaker 3>hours ago said come on in because that's what Southern

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<v Speaker 3>hospitality is all about. So thank you to the City

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<v Speaker 3>of Abington, Virginia. So now let's go on to my guest,

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<v Speaker 3>who is an amazing woman.

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<v Speaker 2>Like me, lived in New York, now live South. She

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<v Speaker 2>is an award Jackie P.

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<v Speaker 3>Taylor is an award winning businesswoman host of the podcast

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<v Speaker 3>The Real Juggle, which takes an unvarnished look at what

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<v Speaker 3>it means to be successful. She is a business consultant

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<v Speaker 3>and has worked with everything from top Fortune five hundreds

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<v Speaker 3>to independent entrepreneurs and she helps them get a boost

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<v Speaker 3>in their outlook on what they're doing and their vision

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<v Speaker 3>and their strategies to take their business to the next level.

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<v Speaker 3>She really helps a lot of people from many diverse

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<v Speaker 3>backgrounds realize their potential engage in more rewarding lives and careers.

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<v Speaker 2>She has a book out called Give Me a Boost.

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<v Speaker 3>It's an easy, slim read with a lot of interesting

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<v Speaker 3>insights and tips to help underresource business owners like yourself

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<v Speaker 3>and sometimes like me, who are onto person heart but

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<v Speaker 3>sometimes just feel they need a little extra help and

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<v Speaker 3>insights and motivation to get to that next level, as

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<v Speaker 3>they say, get that boost. So we're gonna be talking

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<v Speaker 3>about everything you may want to know. If you were

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<v Speaker 3>starting out as an entrepreneur, maybe you have a business,

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<v Speaker 3>but you just got to take it to that next level.

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<v Speaker 3>And you're saying, now what, Jackie P. Taylor, Welcome to

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<v Speaker 3>Fearless Fabulous You.

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<v Speaker 4>Thank you for having me.

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<v Speaker 5>I'm so excited to be on with you.

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<v Speaker 3>Well, I'm curious and I always start this way, Jackie.

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<v Speaker 3>Tell me a little bit about your personal and professional background,

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<v Speaker 3>starting with where you raised, your raised and your education

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<v Speaker 3>and your early career because most people, let's face it,

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<v Speaker 3>don't start out as young youngs. You're saying, I want

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<v Speaker 3>to help businesses build business build their businesses.

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<v Speaker 2>So give me a sense of your career journey.

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<v Speaker 4>Sure, So just to tell you who I am, I

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<v Speaker 4>am a diversity enthusiast. I am guided by my passion

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<v Speaker 4>and I'm energized by helping other people. That's at my core.

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<v Speaker 4>I grew up in Brooklyn, New York. And it's funny

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<v Speaker 4>that you say that people don't start out saying they

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<v Speaker 4>want to own businesses. One of the first things that

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<v Speaker 4>I remember, one of my young memories in Brooklyn, there

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<v Speaker 4>was a store that sold these car radios. This is

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<v Speaker 4>back in the days when you had to like bring

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<v Speaker 4>your car radio in and out of your car. So

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<v Speaker 4>I'm dating myself, and they were selling these car radios,

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<v Speaker 4>and so in the trash just outside of the store

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<v Speaker 4>they had the plastic containers that the car radios came in. Well,

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<v Speaker 4>I was about eleven years old, maybe ten, and I

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<v Speaker 4>thought that this was like a huge find. I got

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<v Speaker 4>my best friend and I we took all of these

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<v Speaker 4>car radio you know, compartments, and we went door to

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<v Speaker 4>door in Brooklyn Schenectady Avenue and I was basically selling

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<v Speaker 4>these you know bags, you know, as anything you can

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<v Speaker 4>use it for, as type of things. And I just

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<v Speaker 4>remember this one neighbor thing. You know, you can keep it,

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<v Speaker 4>but I'm going to give you five dollars. So I

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<v Speaker 4>don't know, I've been I've been entrepreneuring for a while.

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<v Speaker 2>I'm impressed by that. And you were doordered or salesman

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<v Speaker 2>which you know I did.

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<v Speaker 3>I did that in Atlanta when I was first starting

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<v Speaker 3>out and desperately needed money because I hadn't gotten my

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<v Speaker 3>break in writing, and I had to sell door to

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<v Speaker 3>door cable TV subscriptions on Beauford Highway, which, if you know,

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<v Speaker 3>a thing of Atlanta is just like wall the wall

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<v Speaker 3>apartment come back.

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<v Speaker 4>Wow.

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<v Speaker 2>And my parents dissed me so bad.

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<v Speaker 3>But I made some money and I learned how to

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<v Speaker 3>be fearless in selling.

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<v Speaker 2>It built a lot of fearlessness in me about sales.

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<v Speaker 2>And that's important, right.

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<v Speaker 3>Because you've got to be able to sell yourself and

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<v Speaker 3>your product, your service, right, Jackie.

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<v Speaker 4>Yeah, you learn grit, right, you learn grit. You learn

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<v Speaker 4>how to make something out of nothing, and you know

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<v Speaker 4>from what your situation and mine, you definitely learn to

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<v Speaker 4>deal with rejection. Because I'm sure we both got a

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<v Speaker 4>few notes.

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<v Speaker 3>Oh yeah, I got a lot of a lot of

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<v Speaker 3>nose and a lot of dogs trying to stiff my crotch.

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<v Speaker 2>I was like dodging big dogs all the time. It

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<v Speaker 2>was like good away from me. It was crazy.

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<v Speaker 3>So what was your what was your first career break

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<v Speaker 3>when you well, where'd you go to school? And tell

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<v Speaker 3>me about your education and then your career break.

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<v Speaker 5>Sure.

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<v Speaker 4>So just since we're on this Virginia theme, I actually

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<v Speaker 4>attended boarding school for high school in Richmond, Virginia. Who

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<v Speaker 4>I did have my days in Virginia. So I agree

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<v Speaker 4>the great state of Virginia it should be on the

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<v Speaker 4>visit list. I actually got a full scholarship to Adelphi University.

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<v Speaker 4>And I have always been the person that wants to work.

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<v Speaker 4>I have had no patients. I've learned patients over the years.

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<v Speaker 4>I had no patients, and so I did a lot

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<v Speaker 4>of interning. I ended up getting my first job with

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<v Speaker 4>ABC News Radio, and I interned. You know, I was

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<v Speaker 4>competing against the other desk assistance. If you if you

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<v Speaker 4>were in media, you understand that you kind of work

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<v Speaker 4>your way up from coffee to getting b roll and

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<v Speaker 4>sound on tape. And I did that. But because I

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<v Speaker 4>had self taught technology backgrounds, I was helping ABC News

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<v Speaker 4>Radio and the team there with their station calls. Right,

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<v Speaker 4>we would do those morning show prep calls, and so

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<v Speaker 4>I helped them with their Microsoft Access database. And so

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<v Speaker 4>at the end of the internship, we were all buying

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<v Speaker 4>for jobs. I was not ready to graduate yet, mind you,

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<v Speaker 4>but we'll get to that. We were buying for jobs,

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<v Speaker 4>and I ended up getting the job. They actually created

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<v Speaker 4>a role in talk show prep Morning show talk Prep,

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<v Speaker 4>and they said, well, wait a minute, when do you

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<v Speaker 4>get your degree. I was like, Oh, I'll get it

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<v Speaker 4>next semester. I'll get it next semester. So, with my

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<v Speaker 4>full scholarship to my parents dismay, I left Adelphi.

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<v Speaker 2>Oh Go, joined the workforce.

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<v Speaker 4>And so ultimately I got my bachelor's degree from Mercy College, Dobbsbury,

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<v Speaker 4>New York. But my path was not a traditional path,

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<v Speaker 4>to say the least.

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<v Speaker 3>You know a lot of people sorry, and you know

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<v Speaker 3>it's an important message to everybody out there. You don't

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<v Speaker 3>have to follow the traditional path. There will be people

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<v Speaker 3>along the way, hiring managers and HR other HR people

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<v Speaker 3>who look for that traditional path. But some of the

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<v Speaker 3>people I most admire and business did not follow it.

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<v Speaker 3>They followed their gut and their instinct and their why right.

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<v Speaker 4>And more and more organizations today, I know Big four

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<v Speaker 4>consulting firms, a lot of the tech firms have gotten

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<v Speaker 4>a rid of the requirement that you have a bachelor's degree.

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<v Speaker 5>I think I saw an article just today that Kellogg.

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<v Speaker 4>Actually is now hiring and not requiring a bachelor's degree.

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<v Speaker 4>So I think, you know, I was ahead of my

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<v Speaker 4>time with that.

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<v Speaker 5>It wasn't as easy, but you're right.

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<v Speaker 2>Time have changed, you know, Jackie.

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<v Speaker 3>That's encouraging because I was with a good friend up

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<v Speaker 3>in the Hudson Valley who was lamenting.

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<v Speaker 2>She neats coaching.

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<v Speaker 3>I can't get a job because I don't have a

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<v Speaker 3>college degree. And I look straight he and I said,

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<v Speaker 3>you know, Bill Gates, Mark.

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<v Speaker 5>Zuckerberg, that is that is not your barrier? Did you

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<v Speaker 5>tell her that that?

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<v Speaker 3>Yeah, I just said that is not your barrier. I said,

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<v Speaker 3>your barrier is up in between your ears. I said,

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<v Speaker 3>you know, you got to you gotta, like, you know,

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<v Speaker 3>change what's inside your head.

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<v Speaker 2>And a lot of it is that when you're coaching,

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<v Speaker 2>don't you.

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<v Speaker 4>Think I think that on one, it's a mindset. I

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<v Speaker 4>am big on I mean people use the term manifestation.

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<v Speaker 4>Back before people were using that term. I was always

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<v Speaker 4>big on visioning, right, and so I set a vision.

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<v Speaker 4>I set a goal, and I had this fearlessness you

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<v Speaker 4>know that it was going to happen. And even to

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<v Speaker 4>this day, I had vision boards from Melanie from years ago,

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<v Speaker 4>and so it may not have occurred in that year,

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<v Speaker 4>but maybe like a couple of years later, or it

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<v Speaker 4>happens in its own time. But I'm really big on

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<v Speaker 4>making sure that you vision and you get your mind

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<v Speaker 4>in the right place.

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<v Speaker 3>Well, I completely agree, and I rely on vision boards

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<v Speaker 3>a lot, and I've changed my vision over the years

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<v Speaker 3>quite frequently. And then I also will sometimes lie in

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<v Speaker 3>the morning and while I visualize my day, I also

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<v Speaker 3>visualize any mental barriers they're standing in my way in

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<v Speaker 3>the long term and how to break through them. And

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<v Speaker 3>it's actually been a great mental exercise to kind of

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<v Speaker 3>rethink many many things in your.

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<v Speaker 2>Book give me a boost.

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<v Speaker 3>A lot of it I knew because I've had businesses

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<v Speaker 3>and you know, I come from like the entrepreneuri background.

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<v Speaker 2>But you said something in there that really resonated.

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<v Speaker 3>With me because I closed my business after going through

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<v Speaker 3>breast cancer treatment, my main business, which was a fairly

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<v Speaker 3>successful marketing and culinary events agency in New York City.

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<v Speaker 3>I was like the person that you wanted to be

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<v Speaker 3>when you grew up, I have to say, and then

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<v Speaker 3>you know, I get the breast cancer diagnosis, I go

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<v Speaker 3>through chemo so fearful. Remember that word that I'm going

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<v Speaker 3>to lose all my business that I hid it from

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<v Speaker 3>everybody for two years, soldier through and then at the

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<v Speaker 3>end of it said I am so done. And for

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<v Speaker 3>a while I was freelancing, And man, that's really different,

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<v Speaker 3>you say, and give me a boost. There's a big

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<v Speaker 3>diss being a freelancer and an entrepreneur because they're both

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<v Speaker 3>in many cases self employee.

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<v Speaker 2>But they're very different. So I want you to define that.

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<v Speaker 5>Yeah, very different.

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<v Speaker 4>So I always say entrepreneurs are absolutely business owners, but

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<v Speaker 4>a business owner is not necessarily an entrepreneur or a

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<v Speaker 4>business owner. And both an entrepreneur and a business owner

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<v Speaker 4>are independent, autonomous.

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<v Speaker 5>Have a vision, risky.

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<v Speaker 4>But for an entrepreneur it's different. You are building something

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<v Speaker 4>bigger than yourself. You want to work yourself and build

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<v Speaker 4>yourself out of the day to day operations and administryvia

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<v Speaker 4>and focus on the bringing someone in and a succession

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<v Speaker 4>plan under you.

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<v Speaker 5>You want more than one location.

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<v Speaker 4>You want to diversify your products and your services. You

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<v Speaker 4>want to you have aspirations of significant growth.

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<v Speaker 5>So although you are a business.

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<v Speaker 4>Owner, you are an entrepreneur because you're building something bigger.

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<v Speaker 4>When you are self employed or a business owner, you

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<v Speaker 4>still have many of those same attributes, but it doesn't

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<v Speaker 4>need to grow you. It doesn't need to grow to

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<v Speaker 4>some you know, scaled level. You're fine working in your

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<v Speaker 4>business every day. I use the example of a plumber

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<v Speaker 4>who's self employed and doing really well. You're like Atrician,

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<v Speaker 4>a salon owner, and they're happy. They don't necessarily want

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<v Speaker 4>to get to the point where they have like multiple

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<v Speaker 4>locations and multiple teammates. They're happy doing a day to

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<v Speaker 4>day and I think that's the biggest differentiator.

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<v Speaker 3>Very good explanation, and I completely and entrepreneurs are builders.

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<v Speaker 3>They like to build. They're restless. I mean, there's that

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<v Speaker 3>entrepreneurial itch.

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<v Speaker 4>Because most right it's like an itch.

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<v Speaker 2>Like you said, you love to work. I can't stop working.

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<v Speaker 3>You know, people even this morning, I was writing a

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<v Speaker 3>post about our show today and you know we're with relatives.

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<v Speaker 2>They're like, you're always working. It's like, I I like it.

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<v Speaker 3>I it's an itch to build and create. And if

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<v Speaker 3>you got that itch, do scratch it because you may

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<v Speaker 3>be doing some amazing things. What are some essential tools

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<v Speaker 3>and tactics. This is a good one because I know,

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<v Speaker 3>I know when I hung my shingle, I just said

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<v Speaker 3>I'm in business. I had no plan other than I

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<v Speaker 3>didn't want to work for anybody else. So when I

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<v Speaker 3>started my business, I did not want want to work

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<v Speaker 3>for anyone else. So that was my drive, not I

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<v Speaker 3>want to build something. I just wanted to do it

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<v Speaker 3>my way and better.

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<v Speaker 2>That was my drive. My way.

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<v Speaker 5>Yeah, and I.

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<v Speaker 4>Think that that is a lot of the motivation for

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<v Speaker 4>a lot of self employed people and business owners. You know,

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<v Speaker 4>you want to do it your way. You have a

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<v Speaker 4>vision on how things to get done need to get done.

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<v Speaker 4>I think essentially in order to do that, there's some

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<v Speaker 4>bras packs and we're going to just talk Melanie around

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<v Speaker 4>just launching and not necessarily growing and scaling to launch,

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<v Speaker 4>having that vision, understanding that it's something that could be profitable.

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<v Speaker 4>So basically people will pay you for the product or

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<v Speaker 4>service that you bring into market. Essential is a business plan,

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<v Speaker 4>and I know that's debatable to some people.

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<v Speaker 5>I started my business, I didn't have the business plan.

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<v Speaker 4>If you want to do it right, it is essential

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<v Speaker 4>to have a business plan, and so I think that

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<v Speaker 4>plan is important. And then having an execution STRATG is important.

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<v Speaker 4>So unlike the lottery where you just need a dollar

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<v Speaker 4>and a dream. If you are looking to start a business,

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<v Speaker 4>you need a proposal for what you're going to get

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<v Speaker 4>going and a plan for getting it done.

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<v Speaker 3>And if you're looking to get funding for your business,

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<v Speaker 3>if you need funding, you need that plan and you

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<v Speaker 3>need that. You need that plan, You need a proposal,

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<v Speaker 3>and you need a timeline.

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<v Speaker 2>Right.

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<v Speaker 4>Yeah, you not only need the plan to formally apply

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<v Speaker 4>for funding sources, whether that's a bank loan or a grant,

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<v Speaker 4>et cetera, but that plan is going to help you

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<v Speaker 4>codify the idea in your head. So I have online

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<v Speaker 4>through my social Jackie P. Taylor, I'm on a mission

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<v Speaker 4>to talk to ten thousand business owners about what they

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<v Speaker 4>need to grow and scale their business. And I cannot

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<v Speaker 4>tell you how many business owners I talk to who

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<v Speaker 4>cannot cleanly articulate within less than a minute let's say

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<v Speaker 4>what their business is, what's going to help them grow,

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<v Speaker 4>and what their vision is for where they can see

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<v Speaker 4>their business going. I get a lot of that's a

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<v Speaker 4>really good questionquestion, And so I know also that that

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<v Speaker 4>those are the individuals who delay in answering those questions,

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<v Speaker 4>are the ones who haven't formally put a business plan together.

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<v Speaker 4>Because if you had then you would be able to

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<v Speaker 4>articulate that a lot, a lot more easily.

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<v Speaker 3>It's so interesting, Jackie, because that's the people I want

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<v Speaker 3>to help, because I come from the communications background. My

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<v Speaker 3>company was started out in public relations, a good old

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<v Speaker 3>fashioned way pitching media. But it grew because I grew

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<v Speaker 3>and I had a plan to become the best events

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<v Speaker 3>culinary events company in the United States, and to be

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<v Speaker 3>the best at what I did in every aspect and diversify.

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<v Speaker 3>And I diversified and I grew because you got to

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<v Speaker 3>expand you've got to add people and teams. But I

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<v Speaker 3>want to help people who cannot articulate because I find

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<v Speaker 3>that the communication skills of most people, much less most

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<v Speaker 3>business people, most less most business owners is weak flat

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<v Speaker 3>out week.

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<v Speaker 5>I think you're spot on.

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<v Speaker 4>I think you're spot on, And working with someone like

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<v Speaker 4>yourself also helps them make the decisions that I compel

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<v Speaker 4>many of them to make, which is, you know, it

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<v Speaker 4>may be a matter of honing your communication skills one percent,

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<v Speaker 4>but then it also may be working with someone like

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<v Speaker 4>yourself may help you determine that maybe I am not

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<v Speaker 4>the face of the business, maybe I am not the

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<v Speaker 4>voice of the business, and maybe it makes more sense

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<v Speaker 4>for me to hire or bring someone else on board

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<v Speaker 4>to be that front facing person while I work on

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<v Speaker 4>the vision and tightening up the operation exactly.

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<v Speaker 3>And if you're a numbers person or a tech geek,

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<v Speaker 3>you may not be the best communicator of what your

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<v Speaker 3>mission is and more importantly, identifying who your audience is

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<v Speaker 3>and communicating to them.

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<v Speaker 2>We've all seen major.

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<v Speaker 3>Gaffs in businesses large and small where they've miscommunicated with

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<v Speaker 3>their audiences and it's been backfired on them.

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<v Speaker 4>Yeah, it's been it's been horrible. And so to me

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<v Speaker 4>that the risk is so high and the consequences that

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<v Speaker 4>you've described are so great that it just makes sense

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<v Speaker 4>to as a leader, make the decision early.

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<v Speaker 3>And don't you agree that understanding and you talk about

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<v Speaker 3>the SWAT analysis, So.

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<v Speaker 2>We're going to I want you to explain it.

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<v Speaker 3>But in that you can understand what your weaknesses are

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<v Speaker 3>and where you need to beef up and get the

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<v Speaker 3>best people. So for those who don't understand a SWAT analysis,

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<v Speaker 3>I'm going to have Jackie explain it.

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<v Speaker 5>Sure.

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<v Speaker 4>So, a SWAT analysis is a method that you can leverage.

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<v Speaker 4>And you talked about the book being very easy to

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<v Speaker 4>read in the book, I have a description of a

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<v Speaker 4>squad analysis, and I actually allow you to treat it

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<v Speaker 4>as a workbook where you can actually fill this information

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<v Speaker 4>in where you talk about your strengths that's the s

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<v Speaker 4>W your weaknesses, your opportunities, and your threats. And you

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<v Speaker 4>look at this both internally and externally. So what are

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<v Speaker 4>your strengths and weaknesses internally as an organization, as a leader,

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<v Speaker 4>what are you lacking? What this differentiates you from other

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<v Speaker 4>people in the market. And then what are your opportunities

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<v Speaker 4>and your threats externally? And that can be anything depending

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<v Speaker 4>upon when you're doing it. Like a pandemic, right, that's

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<v Speaker 4>a threat and needing to pivot to going online versus

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<v Speaker 4>in person.

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<v Speaker 5>Could be financial threats.

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<v Speaker 4>It could be competition that has you know, spawned and

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<v Speaker 4>sparked up in an area where you are tapping into

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<v Speaker 4>the market and recognizing that you need to be prepared

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<v Speaker 4>to go up against competition. And so the SWAT analysis

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<v Speaker 4>gives you a comprehensive view of where you stand and

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<v Speaker 4>then from that information you can put an action plan together,

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<v Speaker 4>because once you identify a risk, you got to mitigate

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<v Speaker 4>the risk, right, You got to have a plan for

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<v Speaker 4>doing something doing something about it.

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<v Speaker 3>It's so important and every business needs it and the

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<v Speaker 3>other one again getting back to communication is the essential why.

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<v Speaker 3>You need to be able to answer why are you

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<v Speaker 3>doing this? Why is there a need? Why will it

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<v Speaker 3>make a difference? And then how how will it make

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<v Speaker 3>a difference, and how will be implemented and how will

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<v Speaker 3>make an impact and how will you measure results? Right?

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<v Speaker 4>Absolutely that that is such a great point, and you

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<v Speaker 4>know in the book I kind of guide people on

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<v Speaker 4>that journey to your point. Am I really an entrepreneur?

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<v Speaker 4>Is this right for me?

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<v Speaker 5>You know?

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<v Speaker 4>What are my strengths and weaknesses? And then what's my why?

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<v Speaker 4>What's my wis them? Am I doing this to build

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<v Speaker 4>a legacy for myself my family? Am I doing this

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<v Speaker 4>because I just need to make ends meet? You know,

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<v Speaker 4>depending upon what your motivational why is will determine how

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<v Speaker 4>far you get and how far you want to take

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<v Speaker 4>your business and kind of what your next steps are.

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<v Speaker 4>And I know that this seems like for some of

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<v Speaker 4>your listeners, you know, nice to have great. When I

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<v Speaker 4>have some time, I will do it. I cannot emphasize

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<v Speaker 4>enough how mandatory this is, how important it is to

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<v Speaker 4>ask yourself these questions and go do this if you

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<v Speaker 4>are truly looking to be a successful entrepreneur.

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<v Speaker 3>Well, my thought is, if you say I don't have

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<v Speaker 3>the time to do the things we just discussed, you

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<v Speaker 3>don't have the time to run a business because it

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<v Speaker 3>is you know what it's consuming, it's life.

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<v Speaker 5>Yeah. Absolutely.

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<v Speaker 4>And one of the things that's interesting is I had

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<v Speaker 4>another conversation with someone and we were talking about the

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<v Speaker 4>same thing, about the difference between an entrepreneur and a

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<v Speaker 4>business owner, and he said, oh, my gosh, it just

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<v Speaker 4>makes me courage of hearing you say all those things.

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<v Speaker 5>He was like, I guess I'm not an entrepreneur.

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<v Speaker 4>And I laugh because to your point, if you're an

429
00:21:11.680 --> 00:21:14.279
<v Speaker 4>if you're not an entrepreneur, it will exhaust you. But

430
00:21:14.359 --> 00:21:18.119
<v Speaker 4>if you are, it's gonna make your You'll have that itch, right,

431
00:21:18.160 --> 00:21:20.920
<v Speaker 4>You'll have that that inspatiable itch where it's.

432
00:21:20.799 --> 00:21:23.000
<v Speaker 2>Like, yeah, that's me, and then you'll kind of pile on.

433
00:21:23.279 --> 00:21:25.319
<v Speaker 4>So so you know, if you sit and ask yourselves

434
00:21:25.359 --> 00:21:27.920
<v Speaker 4>the right question, you will know kind of where you

435
00:21:27.960 --> 00:21:29.200
<v Speaker 4>stand and what your next ups are.

436
00:21:29.720 --> 00:21:32.160
<v Speaker 2>I couldn't agree more. And I've I've waffled a little bit.

437
00:21:32.240 --> 00:21:34.400
<v Speaker 3>After I closed my business, I waffled on starting a

438
00:21:34.440 --> 00:21:37.359
<v Speaker 3>new business or just being a freelancer, and it's been

439
00:21:37.359 --> 00:21:39.960
<v Speaker 3>a real coming to terms of what really makes that

440
00:21:40.519 --> 00:21:41.519
<v Speaker 3>the me and me happy.

441
00:21:41.880 --> 00:21:42.640
<v Speaker 2>It's definitely being.

442
00:21:42.519 --> 00:21:46.680
<v Speaker 3>An entrepreneur, but anyway, and helping people and helping other

443
00:21:46.680 --> 00:21:49.359
<v Speaker 3>people be better at communicating their why, because so many

444
00:21:49.359 --> 00:21:50.359
<v Speaker 3>people are lost.

445
00:21:50.720 --> 00:21:51.640
<v Speaker 2>They can't find their way.

446
00:21:51.640 --> 00:21:53.440
<v Speaker 3>First they can't find their why, and then when they

447
00:21:53.440 --> 00:21:55.240
<v Speaker 3>find it, they can't explain it to anybody.

448
00:21:55.519 --> 00:21:57.039
<v Speaker 2>And if you can't explain it, how are you going

449
00:21:57.119 --> 00:21:59.960
<v Speaker 2>to sell it? You know, whether it's a product, serve

450
00:22:00.079 --> 00:22:00.680
<v Speaker 2>us or whatever.

451
00:22:02.559 --> 00:22:05.039
<v Speaker 4>One hundred percent you talked about access to capital, and

452
00:22:05.119 --> 00:22:07.559
<v Speaker 4>you know, one of the things that you know is

453
00:22:07.640 --> 00:22:10.079
<v Speaker 4>really important in order to be able to access capital

454
00:22:10.440 --> 00:22:14.480
<v Speaker 4>is to be able to succinctly articulate your value proposition.

455
00:22:14.319 --> 00:22:16.319
<v Speaker 5>Perfect your pitch. What's your pitch?

456
00:22:16.759 --> 00:22:20.279
<v Speaker 4>And so when you talk about being able to effectively

457
00:22:20.319 --> 00:22:23.240
<v Speaker 4>communicate who you are, what you need, and why somebody

458
00:22:23.279 --> 00:22:25.160
<v Speaker 4>should take a bet on you or take a risk

459
00:22:25.240 --> 00:22:27.799
<v Speaker 4>on you, you're not going to be able to access

460
00:22:27.839 --> 00:22:29.559
<v Speaker 4>capital if that's not something that you can do.

461
00:22:29.720 --> 00:22:29.880
<v Speaker 3>Right.

462
00:22:30.000 --> 00:22:31.400
<v Speaker 5>So, if there's a need for you.

463
00:22:31.400 --> 00:22:33.720
<v Speaker 3>Melanie, we need you out there, and there's always a

464
00:22:33.759 --> 00:22:36.160
<v Speaker 3>need for people like you know, we compliment on each other.

465
00:22:36.279 --> 00:22:38.200
<v Speaker 3>So I want to talk about access to capital and

466
00:22:38.519 --> 00:22:41.200
<v Speaker 3>access to capital as a woman and a woman of color.

467
00:22:41.359 --> 00:22:44.960
<v Speaker 3>How hard is it now for women out there or

468
00:22:45.039 --> 00:22:45.759
<v Speaker 3>is it getting better?

469
00:22:46.000 --> 00:22:48.559
<v Speaker 4>Yeah, thank you for asking that question.

470
00:22:48.680 --> 00:22:52.240
<v Speaker 5>It's it's definitely it's not easy. You know.

471
00:22:52.759 --> 00:22:56.559
<v Speaker 4>Although you know minorities represent twenty percent of the overall population,

472
00:22:57.079 --> 00:23:00.119
<v Speaker 4>less than two percent of activist capital is actual with

473
00:23:00.279 --> 00:23:05.319
<v Speaker 4>going to these entrepreneurs from an investment standpoint, and post pandemic,

474
00:23:05.440 --> 00:23:09.160
<v Speaker 4>with the anticipated recession, you know, the capital is going

475
00:23:09.200 --> 00:23:11.440
<v Speaker 4>to be even more restricted. Right, people are not making

476
00:23:11.480 --> 00:23:14.119
<v Speaker 4>the same level of PE investments that they have private

477
00:23:14.119 --> 00:23:15.839
<v Speaker 4>equity investments that they have in the past.

478
00:23:16.000 --> 00:23:18.119
<v Speaker 5>So unfortunately, I don't have.

479
00:23:18.039 --> 00:23:23.839
<v Speaker 4>A very beautiful picture to paint. However, from bad comes good, right,

480
00:23:23.880 --> 00:23:26.359
<v Speaker 4>and in hard times there are always those who kind

481
00:23:26.400 --> 00:23:29.400
<v Speaker 4>of can rise up through the ashes. I talk to

482
00:23:29.519 --> 00:23:34.920
<v Speaker 4>my mentees and entrepreneurs about diversifying the different sources of funding. So, yes,

483
00:23:34.960 --> 00:23:37.200
<v Speaker 4>you can bootstrap and talk to family and friends if

484
00:23:37.240 --> 00:23:40.720
<v Speaker 4>you are so privileged, But most minority entrepreneurs do not

485
00:23:40.839 --> 00:23:42.759
<v Speaker 4>have that benefit of a rich junkle right that they

486
00:23:42.759 --> 00:23:47.960
<v Speaker 4>can tap into. There are grants available. Many of the

487
00:23:48.119 --> 00:23:51.240
<v Speaker 4>entrepreneurs who I speak to do not tap into contract

488
00:23:51.319 --> 00:23:54.279
<v Speaker 4>with government, and there are tens of millions of dollars

489
00:23:54.880 --> 00:23:58.480
<v Speaker 4>every year that go unused that are set aside for

490
00:23:58.640 --> 00:24:02.200
<v Speaker 4>minority entrepreneurs. That's another source. And then the other piece,

491
00:24:02.599 --> 00:24:06.200
<v Speaker 4>it's pitch competitions. There are a number of corporations and

492
00:24:06.279 --> 00:24:10.440
<v Speaker 4>private orgs who are offering pitch competitions to entrepreneurs where

493
00:24:10.440 --> 00:24:13.319
<v Speaker 4>within sixty seconds, right, you can tap into hundreds of

494
00:24:13.359 --> 00:24:15.240
<v Speaker 4>thousands or millions of dollars.

495
00:24:15.799 --> 00:24:18.400
<v Speaker 3>You know, I want to center on this because I

496
00:24:18.440 --> 00:24:22.000
<v Speaker 3>thought the whole section on diversifying income streams much as

497
00:24:22.039 --> 00:24:25.799
<v Speaker 3>diversifying your approach to access to capital, we're both significant.

498
00:24:25.880 --> 00:24:28.519
<v Speaker 3>While we're talking about capital, you brought up some really

499
00:24:28.559 --> 00:24:32.480
<v Speaker 3>great points. Another one is finding organizations that do micro loans,

500
00:24:33.920 --> 00:24:34.759
<v Speaker 3>which you're not going to.

501
00:24:34.680 --> 00:24:36.720
<v Speaker 2>Be the big VC money, but micro loans.

502
00:24:36.799 --> 00:24:39.279
<v Speaker 3>You know, you've got to understand how much you need

503
00:24:40.119 --> 00:24:42.440
<v Speaker 3>and how much you want and don't undervalue.

504
00:24:42.559 --> 00:24:44.880
<v Speaker 2>I mean it's easier to you know, go down and

505
00:24:44.920 --> 00:24:45.240
<v Speaker 2>go up.

506
00:24:46.440 --> 00:24:51.119
<v Speaker 3>Is there are there sources where one can find this

507
00:24:51.240 --> 00:24:55.720
<v Speaker 3>information easily or do you have to like really spend

508
00:24:55.720 --> 00:24:58.559
<v Speaker 3>a lot of time looking online for this type of information,

509
00:24:58.680 --> 00:25:03.119
<v Speaker 3>particularly when you talk about pitch competitions and grants and

510
00:25:03.160 --> 00:25:06.359
<v Speaker 3>as I said, micro loans and companies that will fund

511
00:25:06.400 --> 00:25:11.200
<v Speaker 3>the smaller business owner versus the big VC companies.

512
00:25:12.839 --> 00:25:17.279
<v Speaker 4>Right, So there are sources, you know, obviously by leveraging

513
00:25:17.319 --> 00:25:19.599
<v Speaker 4>Google and a lot of AI technologies that we have

514
00:25:19.720 --> 00:25:22.960
<v Speaker 4>now to search for pitch competitions and things of the like.

515
00:25:23.039 --> 00:25:25.680
<v Speaker 4>But I work hard to consolidate that information through my

516
00:25:25.720 --> 00:25:28.079
<v Speaker 4>website at Jackiettaylor dot com.

517
00:25:28.200 --> 00:25:29.480
<v Speaker 5>I often share it through my.

518
00:25:29.480 --> 00:25:34.839
<v Speaker 4>Social whether that's through LinkedIn or through Instagram for entrepreneurs,

519
00:25:34.880 --> 00:25:37.599
<v Speaker 4>So consider me a hub for being able to share

520
00:25:37.599 --> 00:25:41.400
<v Speaker 4>this information. If you are looking at VC funding, you know,

521
00:25:41.559 --> 00:25:45.960
<v Speaker 4>looking at those organizations who have funded businesses like yours

522
00:25:46.000 --> 00:25:51.000
<v Speaker 4>in the past. It's always suggested so economics development authorities

523
00:25:51.119 --> 00:25:53.599
<v Speaker 4>in the different states. So depending upon where you live,

524
00:25:53.960 --> 00:25:57.160
<v Speaker 4>there is a local economic development authority that looks at

525
00:25:57.279 --> 00:26:01.119
<v Speaker 4>incentives and grants and programs to support emerging businesses in

526
00:26:01.160 --> 00:26:05.920
<v Speaker 4>the area. So with some modest legwork, those resources are

527
00:26:05.960 --> 00:26:08.720
<v Speaker 4>out there. But part of my mission in my ministry

528
00:26:08.759 --> 00:26:12.279
<v Speaker 4>is also to provide that information to emerging entrepreneurs as.

529
00:26:12.200 --> 00:26:15.359
<v Speaker 3>Well, and I think that's a great value proposition for

530
00:26:15.400 --> 00:26:17.279
<v Speaker 3>anyone who wants to work with you, because.

531
00:26:17.079 --> 00:26:18.920
<v Speaker 2>That's that's hard. You know, the research takes a lot

532
00:26:18.960 --> 00:26:20.720
<v Speaker 2>of time. That's when you really need to get in.

533
00:26:20.799 --> 00:26:23.039
<v Speaker 3>That's when, you know, I call it the divide and

534
00:26:23.079 --> 00:26:26.759
<v Speaker 3>conquer theory of business. Save your time for what you

535
00:26:26.799 --> 00:26:30.079
<v Speaker 3>need to do to oversee and grow your business, and

536
00:26:30.200 --> 00:26:32.279
<v Speaker 3>hire the people that can do all that research so

537
00:26:32.319 --> 00:26:34.119
<v Speaker 3>that they're doing that research.

538
00:26:33.759 --> 00:26:35.720
<v Speaker 2>And bringing it to it's money well spent.

539
00:26:37.359 --> 00:26:39.559
<v Speaker 4>You know. That reminds me of a section of my

540
00:26:39.599 --> 00:26:42.759
<v Speaker 4>book where I actually speak directly to that. So for

541
00:26:43.079 --> 00:26:45.559
<v Speaker 4>founders who are looking to spend more time working on

542
00:26:45.599 --> 00:26:48.400
<v Speaker 4>their business instead of in their business, I have a

543
00:26:48.440 --> 00:26:52.319
<v Speaker 4>method that I present to them called the three d's, Do, delegate,

544
00:26:52.359 --> 00:26:56.000
<v Speaker 4>dedicate And so literally you will sit in this, you know,

545
00:26:56.119 --> 00:26:58.960
<v Speaker 4>in give me a boost and work on that spreadsheet

546
00:26:58.960 --> 00:27:01.000
<v Speaker 4>where you say, what are the things as an owner

547
00:27:01.039 --> 00:27:03.559
<v Speaker 4>that I absolutely have to do as the visionary of

548
00:27:03.599 --> 00:27:06.480
<v Speaker 4>the business, what are the things that I can delegate

549
00:27:06.799 --> 00:27:09.839
<v Speaker 4>to people who work for me, contractors or otherwise or

550
00:27:09.880 --> 00:27:12.440
<v Speaker 4>outside of myself? And then what are the things that

551
00:27:12.480 --> 00:27:16.799
<v Speaker 4>I should one hundred percent dedicate externally to an outsource provider?

552
00:27:16.839 --> 00:27:19.319
<v Speaker 4>And that can be everything from your payroll to your

553
00:27:19.599 --> 00:27:23.799
<v Speaker 4>accounts receivable and so on. And I think being deliberate

554
00:27:23.880 --> 00:27:26.839
<v Speaker 4>and creating a taxonomy and a list of all your

555
00:27:26.920 --> 00:27:30.400
<v Speaker 4>tasks and then putting it into those categories, it's absolutely

556
00:27:30.440 --> 00:27:32.279
<v Speaker 4>what you need to do to free yourself up.

557
00:27:32.720 --> 00:27:35.920
<v Speaker 3>Yeah, because time is money, and sometimes you'll save both

558
00:27:35.960 --> 00:27:42.279
<v Speaker 3>by delegating, dividing and conquering higher outsourcing. I mean, there's

559
00:27:42.319 --> 00:27:45.279
<v Speaker 3>a lot of ways to do it, and I think

560
00:27:45.359 --> 00:27:47.920
<v Speaker 3>it's really don't try to do it all, because you

561
00:27:47.960 --> 00:27:49.960
<v Speaker 3>will end up in the weeds, as they say in

562
00:27:50.000 --> 00:27:52.240
<v Speaker 3>the restaurant business, and you can't see the forest for

563
00:27:52.400 --> 00:27:55.279
<v Speaker 3>the trees. And really an entrepreneur has to lead, build

564
00:27:55.319 --> 00:27:55.960
<v Speaker 3>and have vision.

565
00:27:57.839 --> 00:28:00.160
<v Speaker 4>You know, not only will you end up in the weeds,

566
00:28:00.160 --> 00:28:02.720
<v Speaker 4>but I have a whole section of the book then

567
00:28:02.799 --> 00:28:05.200
<v Speaker 4>generally right, not leting. When people write books like this

568
00:28:05.359 --> 00:28:08.880
<v Speaker 4>for business owners, they focus on the business and the operations.

569
00:28:08.880 --> 00:28:10.759
<v Speaker 4>But I thought it was important in one of my

570
00:28:10.839 --> 00:28:13.440
<v Speaker 4>chapters to talk about energy boosts. And so if you

571
00:28:13.519 --> 00:28:15.880
<v Speaker 4>don't do these things, what's the risk of doing nothing?

572
00:28:16.200 --> 00:28:18.200
<v Speaker 4>The risk of doing nothing is that you put yourself

573
00:28:18.200 --> 00:28:21.000
<v Speaker 4>in the category of those entrepreneurs who are at risk

574
00:28:21.039 --> 00:28:25.759
<v Speaker 4>of anxiety, depression, overwhelm, and a ton of other mental

575
00:28:25.799 --> 00:28:29.720
<v Speaker 4>health challenges because the life of an entrepreneur is not easy,

576
00:28:30.200 --> 00:28:33.839
<v Speaker 4>and so if you're not intentional about making sure that

577
00:28:33.920 --> 00:28:36.920
<v Speaker 4>you allow yourself self care, that you allow yourself free time,

578
00:28:37.160 --> 00:28:39.079
<v Speaker 4>and that you're setting up your business in a way

579
00:28:39.119 --> 00:28:42.200
<v Speaker 4>that affords you those things, then you're going to put

580
00:28:42.240 --> 00:28:45.599
<v Speaker 4>yourself personally right your personal health at risk. So I

581
00:28:45.720 --> 00:28:47.960
<v Speaker 4>always thought it was important to take that time to

582
00:28:48.079 --> 00:28:50.119
<v Speaker 4>pause and focus on that.

583
00:28:50.960 --> 00:28:53.559
<v Speaker 3>Well, I'm a perfect example of the person who didn't

584
00:28:54.400 --> 00:28:57.839
<v Speaker 3>because I basically worked myself to the bone building the business,

585
00:28:57.880 --> 00:29:01.400
<v Speaker 3>but never took time for myself, and I got cancer.

586
00:29:01.480 --> 00:29:03.640
<v Speaker 3>I got breast cancer, which I truly believe, even though

587
00:29:03.680 --> 00:29:06.279
<v Speaker 3>stress is not cause cancer or the stress wore down

588
00:29:06.319 --> 00:29:11.240
<v Speaker 3>my body to the point where it opened itself up

589
00:29:11.279 --> 00:29:14.079
<v Speaker 3>to getting sick, which is why I ended up, you know,

590
00:29:14.160 --> 00:29:16.240
<v Speaker 3>walking and closing my business and saying I need to

591
00:29:16.279 --> 00:29:19.079
<v Speaker 3>rethink the business because at that point I can only

592
00:29:19.119 --> 00:29:21.960
<v Speaker 3>associate my former company with getting sick at that point,

593
00:29:22.000 --> 00:29:24.799
<v Speaker 3>being stressed. But you have to say it's okay to

594
00:29:24.880 --> 00:29:27.240
<v Speaker 3>do that. It's not a sign of it's not a

595
00:29:27.279 --> 00:29:29.839
<v Speaker 3>sign of weakness or giving up. It's saying I want

596
00:29:29.839 --> 00:29:32.720
<v Speaker 3>to take better care of myself and build a better life.

597
00:29:33.880 --> 00:29:35.880
<v Speaker 2>And a lot of it is your mindset, right.

598
00:29:37.039 --> 00:29:40.319
<v Speaker 4>Yes, yes, yeah, and you've got to do that. To

599
00:29:40.400 --> 00:29:43.799
<v Speaker 4>your point, yeah, affect your immune system and so it'll

600
00:29:43.920 --> 00:29:46.400
<v Speaker 4>it'll weaken your ability to even fight off. You know,

601
00:29:46.839 --> 00:29:49.799
<v Speaker 4>everything is from the common cold to more complex issues,

602
00:29:49.799 --> 00:29:53.319
<v Speaker 4>like you said, from cancer and everything else. I'm a believer.

603
00:29:53.519 --> 00:29:56.680
<v Speaker 4>I personally believe that stress causes a lot of things

604
00:29:56.720 --> 00:29:59.079
<v Speaker 4>that we can't necessarily, like figure out the cause of.

605
00:29:59.720 --> 00:30:03.079
<v Speaker 4>But so often as entrepreneurs, we put ourselves in this

606
00:30:03.200 --> 00:30:04.680
<v Speaker 4>martyr syndrome.

607
00:30:04.759 --> 00:30:04.920
<v Speaker 3>Right.

608
00:30:05.000 --> 00:30:08.960
<v Speaker 4>We equate busyness with productivity, and that's not necessarily the

609
00:30:09.000 --> 00:30:12.079
<v Speaker 4>same thing. So I love that you're being vulnerable and

610
00:30:12.119 --> 00:30:14.640
<v Speaker 4>sharing your personal circumstances. But there are a lot of

611
00:30:14.759 --> 00:30:18.400
<v Speaker 4>entrepreneurs who are listening to your show who hopefully will

612
00:30:18.400 --> 00:30:18.839
<v Speaker 4>take heed.

613
00:30:20.119 --> 00:30:22.720
<v Speaker 3>I think the pandemic is taught a lot of people

614
00:30:22.839 --> 00:30:27.279
<v Speaker 3>to take better care of themselves. We all weathered through it,

615
00:30:27.400 --> 00:30:30.279
<v Speaker 3>and no one is the same. Everyone is different and

616
00:30:30.279 --> 00:30:33.519
<v Speaker 3>hopefully taking better care of themselves and rethinking what their

617
00:30:33.640 --> 00:30:37.000
<v Speaker 3>values and goals and what's important are. And if you're

618
00:30:37.039 --> 00:30:38.839
<v Speaker 3>not healthy, you can't run a business. You can't take

619
00:30:38.880 --> 00:30:41.000
<v Speaker 3>care of anybody. You can't take care of yourself, your family,

620
00:30:41.000 --> 00:30:42.240
<v Speaker 3>your business, anything.

621
00:30:43.279 --> 00:30:46.279
<v Speaker 2>I want to talk about another part of give.

622
00:30:46.160 --> 00:30:50.920
<v Speaker 3>Me a Boost that I think is important and really

623
00:30:51.119 --> 00:30:56.359
<v Speaker 3>spoke to me about diversifying income streams to mitigate risk

624
00:30:56.839 --> 00:30:57.559
<v Speaker 3>and why it was.

625
00:30:57.559 --> 00:30:58.319
<v Speaker 2>Important to me.

626
00:30:58.359 --> 00:31:02.200
<v Speaker 3>As I think about the business I've I've had in

627
00:31:02.240 --> 00:31:06.480
<v Speaker 3>the business I much smaller business I have, there's just

628
00:31:06.519 --> 00:31:10.759
<v Speaker 3>income streams that die out. A perfect example is artificial

629
00:31:10.960 --> 00:31:13.960
<v Speaker 3>and AI and chat GBT is taking over the world

630
00:31:14.000 --> 00:31:17.279
<v Speaker 3>of writers and media, and media is struggling right now.

631
00:31:17.400 --> 00:31:22.000
<v Speaker 3>All media is struggling to get revenue. It's a broken system.

632
00:31:22.000 --> 00:31:23.720
<v Speaker 3>And I'll be the first to say that you've got

633
00:31:23.759 --> 00:31:26.119
<v Speaker 3>to have other ways to diversify your income stream if

634
00:31:26.160 --> 00:31:27.599
<v Speaker 3>you want to stay in it, or you've got to

635
00:31:27.640 --> 00:31:31.039
<v Speaker 3>go get another business or job to support You're what

636
00:31:31.240 --> 00:31:36.559
<v Speaker 3>becomes sometimes for some people an expensive passionate hobby. Talk

637
00:31:36.559 --> 00:31:39.519
<v Speaker 3>about different ways to diversify income streams because I thought

638
00:31:39.519 --> 00:31:42.039
<v Speaker 3>this was really helpful and wise.

639
00:31:43.839 --> 00:31:49.160
<v Speaker 4>Yeah. When I when I mentor emerging business owners, I

640
00:31:49.279 --> 00:31:52.240
<v Speaker 4>challenge them to look across the landscape of what they

641
00:31:52.240 --> 00:31:55.559
<v Speaker 4>can offer the market. So if you're offering products, challenge

642
00:31:55.599 --> 00:31:57.920
<v Speaker 4>them to look at services that compliment what they do,

643
00:31:58.079 --> 00:32:00.440
<v Speaker 4>what they have that they can offer to them market.

644
00:32:00.599 --> 00:32:03.640
<v Speaker 4>If you offer services, I challenge them to look at

645
00:32:03.680 --> 00:32:07.079
<v Speaker 4>technology or how to productize what they do so that

646
00:32:07.119 --> 00:32:09.880
<v Speaker 4>they can diversify. So one area is in you know,

647
00:32:09.960 --> 00:32:13.519
<v Speaker 4>have I exhausted the universe of what the market needs

648
00:32:13.599 --> 00:32:16.680
<v Speaker 4>or wants from me from a product and services standpoint.

649
00:32:17.000 --> 00:32:19.119
<v Speaker 4>So if you are in a salon, you know, in

650
00:32:19.160 --> 00:32:23.400
<v Speaker 4>addition to doing hair and providing that service, you know,

651
00:32:23.640 --> 00:32:26.920
<v Speaker 4>can you create a product or rebrand a product or

652
00:32:27.039 --> 00:32:29.319
<v Speaker 4>hair moisturizer or a hair growth theorem and things are

653
00:32:29.319 --> 00:32:32.880
<v Speaker 4>the like, can you create additional services we're in addition

654
00:32:32.920 --> 00:32:35.440
<v Speaker 4>to doing hair and styling, you're providing I don't know,

655
00:32:35.519 --> 00:32:38.559
<v Speaker 4>advisory around hair growth and with the health of your

656
00:32:38.559 --> 00:32:40.079
<v Speaker 4>hair and measuring that.

657
00:32:40.400 --> 00:32:41.680
<v Speaker 5>Can you educate others?

658
00:32:41.720 --> 00:32:44.599
<v Speaker 4>I have a mentee that I work with who's amazing

659
00:32:44.640 --> 00:32:47.799
<v Speaker 4>at what she does, and she has a couple of salons,

660
00:32:47.839 --> 00:32:51.480
<v Speaker 4>but she also trains other stylists to do what she does,

661
00:32:51.960 --> 00:32:56.160
<v Speaker 4>and it requires an entrepreneurial mindset and confidence to be

662
00:32:56.240 --> 00:33:00.759
<v Speaker 4>able to see that as a potential diversification. I think Melanie.

663
00:33:00.839 --> 00:33:04.000
<v Speaker 4>The other area of diversifying is where I talk about

664
00:33:04.000 --> 00:33:06.200
<v Speaker 4>diversifying who your customer base is.

665
00:33:06.359 --> 00:33:08.559
<v Speaker 5>And I think that's a that's a big piece as well.

666
00:33:09.319 --> 00:33:10.160
<v Speaker 2>It's a huge piece.

667
00:33:10.160 --> 00:33:11.880
<v Speaker 3>I mean you have to look at it all very

668
00:33:11.920 --> 00:33:14.960
<v Speaker 3>three sixty and you've get some very good examples. I mean,

669
00:33:14.960 --> 00:33:18.640
<v Speaker 3>I am on a couple of sites, media sites and

670
00:33:18.680 --> 00:33:22.519
<v Speaker 3>also public relations sites because it's everybody integrates, and I

671
00:33:22.599 --> 00:33:26.119
<v Speaker 3>mean everybody's complaining. Okay, it's kind of sad. Everybody's complaining

672
00:33:26.119 --> 00:33:28.960
<v Speaker 3>because nobody's making money. The fees are smaller, the clients

673
00:33:28.960 --> 00:33:31.720
<v Speaker 3>are crabbier, the demands are higher.

674
00:33:31.839 --> 00:33:34.119
<v Speaker 2>Yeah, it is, So what are you going to do

675
00:33:34.160 --> 00:33:36.680
<v Speaker 2>about it? You know? My thing is don't complain?

676
00:33:37.519 --> 00:33:41.559
<v Speaker 3>Create See what the I'm a big believer everybody has

677
00:33:41.599 --> 00:33:43.640
<v Speaker 3>the same problem, which everybody seems to have.

678
00:33:43.880 --> 00:33:45.519
<v Speaker 2>There's like three big problems, and.

679
00:33:45.599 --> 00:33:49.000
<v Speaker 3>What can you do to help people solve those problems

680
00:33:49.039 --> 00:33:52.799
<v Speaker 3>in a way that everybody's feeling better about themselves, their business,

681
00:33:52.839 --> 00:33:54.480
<v Speaker 3>their life, and making money.

682
00:33:55.319 --> 00:33:59.480
<v Speaker 2>And it's focusing on that clarity can really do some

683
00:33:59.559 --> 00:33:59.960
<v Speaker 2>amazing thing.

684
00:34:00.319 --> 00:34:02.359
<v Speaker 3>I thought the hair the hair care is an interesting

685
00:34:02.400 --> 00:34:06.920
<v Speaker 3>example because I've seen that with people, you know, I've

686
00:34:06.920 --> 00:34:09.480
<v Speaker 3>seen it in salons but it's any business.

687
00:34:10.000 --> 00:34:11.760
<v Speaker 2>Any business can do this.

688
00:34:13.280 --> 00:34:17.000
<v Speaker 4>Yeah, regardless of the industry or the discipline. You're absolutely right,

689
00:34:17.079 --> 00:34:21.440
<v Speaker 4>any business can do it. But you realize that this conversation,

690
00:34:22.039 --> 00:34:25.199
<v Speaker 4>this ideation, you have to have the capacity and the

691
00:34:25.239 --> 00:34:27.440
<v Speaker 4>time to do it. And this is the job of

692
00:34:27.480 --> 00:34:30.079
<v Speaker 4>the founder. And so this is why I when I

693
00:34:30.119 --> 00:34:32.480
<v Speaker 4>talk tough the you know, the businesses that I mentor,

694
00:34:32.840 --> 00:34:34.639
<v Speaker 4>I go through what they're doing in a day and

695
00:34:34.679 --> 00:34:38.159
<v Speaker 4>I'm like, are you spending your time doing the right things.

696
00:34:38.360 --> 00:34:40.639
<v Speaker 4>So another example that I'll give you in the book

697
00:34:40.760 --> 00:34:43.480
<v Speaker 4>is I have the four sees right, Yes, you know

698
00:34:44.360 --> 00:34:47.920
<v Speaker 4>the the entrepreneur that I work with is generally an

699
00:34:48.079 --> 00:34:50.800
<v Speaker 4>entrepreneur who is looking to grow and scale, meaning they've

700
00:34:50.840 --> 00:34:52.760
<v Speaker 4>already set up their business. There are a ton of

701
00:34:52.760 --> 00:34:55.519
<v Speaker 4>resources melanies that are out there that can help people

702
00:34:55.599 --> 00:34:58.159
<v Speaker 4>figure out how to do a startup, from trembers of

703
00:34:58.199 --> 00:35:03.639
<v Speaker 4>commerce to you know startup. Ideally, the ideal reader is

704
00:35:03.679 --> 00:35:06.320
<v Speaker 4>someone who's already a couple of years into their business

705
00:35:06.360 --> 00:35:08.519
<v Speaker 4>and they truly want to grow at scale. So I

706
00:35:08.599 --> 00:35:11.320
<v Speaker 4>have a methodology that I have called the four Seeds.

707
00:35:11.519 --> 00:35:13.039
<v Speaker 4>If you want to grow your business, you got to

708
00:35:13.079 --> 00:35:15.480
<v Speaker 4>increase your revenue right, So in order to you got

709
00:35:15.519 --> 00:35:19.400
<v Speaker 4>to increase your revenue. If you want to scale your business,

710
00:35:19.840 --> 00:35:22.639
<v Speaker 4>then even if your revenue stays the same, you've got

711
00:35:22.679 --> 00:35:25.360
<v Speaker 4>to do more with less. Meaning as you grow, your

712
00:35:25.400 --> 00:35:28.079
<v Speaker 4>expenses can't grow to the same proportion. You've got to

713
00:35:28.159 --> 00:35:30.960
<v Speaker 4>keep your expenses down. And so I challenge them to

714
00:35:31.000 --> 00:35:33.760
<v Speaker 4>look at the four seeds. The first one is look

715
00:35:33.800 --> 00:35:34.679
<v Speaker 4>at your consumers.

716
00:35:34.679 --> 00:35:36.840
<v Speaker 5>That's individual consumers. Do you have them?

717
00:35:37.000 --> 00:35:39.639
<v Speaker 4>Is your business model such that you have individual consumers,

718
00:35:39.639 --> 00:35:42.239
<v Speaker 4>whether that's people that walk into your brick and mortar

719
00:35:42.320 --> 00:35:45.480
<v Speaker 4>or go on your website to purchase your products or services.

720
00:35:45.679 --> 00:35:48.199
<v Speaker 4>The second seed is around corporates. You can't tell you

721
00:35:48.239 --> 00:35:51.760
<v Speaker 4>how many emerging business owners don't have corporate clients, and

722
00:35:51.840 --> 00:35:54.920
<v Speaker 4>if you're not sure how the widgets that you sell

723
00:35:55.119 --> 00:35:58.400
<v Speaker 4>would translate into corporate clients. I work with mentees all

724
00:35:58.440 --> 00:36:00.599
<v Speaker 4>the time on how to pivot their brand and their

725
00:36:00.599 --> 00:36:05.639
<v Speaker 4>capability to make it attractive to corporations. Court spend a

726
00:36:05.679 --> 00:36:09.199
<v Speaker 4>lot of money and they look for supplier diversity and

727
00:36:09.239 --> 00:36:12.440
<v Speaker 4>to add minority businesses to their supplier base. Third c

728
00:36:12.719 --> 00:36:17.519
<v Speaker 4>is contract government contracts. Nine times out of the set,

729
00:36:17.599 --> 00:36:20.360
<v Speaker 4>ninety five percent of the time whatever you do and

730
00:36:20.400 --> 00:36:23.639
<v Speaker 4>whatever business you're in, somebody in government will buy it.

731
00:36:24.039 --> 00:36:26.599
<v Speaker 4>Government contracts are great because I say this with the

732
00:36:26.760 --> 00:36:30.480
<v Speaker 4>somewhat recession proof right, because the government will fund itself

733
00:36:30.639 --> 00:36:33.360
<v Speaker 4>right even in hard times, and they'll continue to make

734
00:36:33.360 --> 00:36:34.239
<v Speaker 4>purposes and.

735
00:36:34.159 --> 00:36:36.440
<v Speaker 5>They have set aside contracts. And then that.

736
00:36:36.519 --> 00:36:41.400
<v Speaker 4>Last see is around collaborations or alliances. Have you created

737
00:36:41.400 --> 00:36:44.039
<v Speaker 4>a relationship with what could be an alliance or a

738
00:36:44.119 --> 00:36:46.480
<v Speaker 4>channel partner to help you grow? So, if you're a

739
00:36:46.519 --> 00:36:49.760
<v Speaker 4>salon owner or you're a stylist, what would a good

740
00:36:49.880 --> 00:36:53.480
<v Speaker 4>channel partner or alliance be with an event planner? Right

741
00:36:53.639 --> 00:36:56.159
<v Speaker 4>who does weddings who will tell you every time they

742
00:36:56.159 --> 00:36:57.760
<v Speaker 4>plan an event or have a wedding when they need

743
00:36:57.800 --> 00:37:01.199
<v Speaker 4>a makeup artist or a stylist. So I challenge my

744
00:37:01.480 --> 00:37:04.840
<v Speaker 4>founders to be thoughtful and be creative around how to

745
00:37:04.960 --> 00:37:07.360
<v Speaker 4>change their portfolio mix of customers.

746
00:37:08.039 --> 00:37:10.079
<v Speaker 2>I think these are so important. You had me at government.

747
00:37:10.360 --> 00:37:14.199
<v Speaker 3>I mean my eyes widened at the government contract part

748
00:37:14.760 --> 00:37:16.760
<v Speaker 3>because a lot of people don't even think about that.

749
00:37:18.039 --> 00:37:20.519
<v Speaker 3>It made me think because a lot of the income

750
00:37:20.760 --> 00:37:24.400
<v Speaker 3>that the Connected Table, my main business derives is through

751
00:37:24.840 --> 00:37:26.679
<v Speaker 3>government funded contracts out of Europe.

752
00:37:28.360 --> 00:37:29.599
<v Speaker 2>And what's neat about them.

753
00:37:29.840 --> 00:37:33.639
<v Speaker 3>And that's my business strategy right now, because once you

754
00:37:33.719 --> 00:37:36.960
<v Speaker 3>identify when the funding needs, when the funding deadlines are,

755
00:37:37.639 --> 00:37:40.320
<v Speaker 3>and who gets the funding, and you follow follow the

756
00:37:40.360 --> 00:37:43.280
<v Speaker 3>income trail and the paper trail and how to apply.

757
00:37:43.719 --> 00:37:47.880
<v Speaker 2>That's money that it's user or lose. It's spent and

758
00:37:47.920 --> 00:37:48.960
<v Speaker 2>they have to spend it.

759
00:37:49.840 --> 00:37:53.360
<v Speaker 3>So it's like, wow, that's money people must spend within

760
00:37:53.440 --> 00:37:56.719
<v Speaker 3>a certain fiscal date year and you want to help

761
00:37:56.760 --> 00:37:58.599
<v Speaker 3>them spend it and do it right. And it's the

762
00:37:58.639 --> 00:38:01.519
<v Speaker 3>same with I have a couple of friends who do

763
00:38:01.679 --> 00:38:04.880
<v Speaker 3>work with the government and the food sector and in

764
00:38:05.000 --> 00:38:08.000
<v Speaker 3>economic development, and a lot of people don't even think

765
00:38:08.039 --> 00:38:10.400
<v Speaker 3>about that be Does there soups to looking just around

766
00:38:10.440 --> 00:38:14.119
<v Speaker 3>their local you know what's around them versus the beyond?

767
00:38:14.159 --> 00:38:15.280
<v Speaker 2>And amazing.

768
00:38:16.440 --> 00:38:19.079
<v Speaker 4>Absolutely And one of my mentees does I love that

769
00:38:19.119 --> 00:38:22.519
<v Speaker 4>you mentioned food service because government buy food service. One

770
00:38:22.559 --> 00:38:26.559
<v Speaker 4>of my mentees create sustainable wallpaper. She's a designer and

771
00:38:26.599 --> 00:38:27.360
<v Speaker 4>she has wallpaper.

772
00:38:27.360 --> 00:38:27.960
<v Speaker 5>Well, guess what.

773
00:38:28.280 --> 00:38:31.440
<v Speaker 4>Corporations are still fitting out their office space, as do

774
00:38:31.519 --> 00:38:34.760
<v Speaker 4>government agencies, many of which are actually in physically in

775
00:38:34.880 --> 00:38:38.239
<v Speaker 4>offices even post COVID, more so than the corporations, and

776
00:38:38.320 --> 00:38:42.280
<v Speaker 4>so it just requires you as a founder to tweak

777
00:38:42.360 --> 00:38:45.800
<v Speaker 4>your business model a bit to target the customers who

778
00:38:45.800 --> 00:38:50.480
<v Speaker 4>are going to be And these government contracts are large contracts.

779
00:38:50.000 --> 00:38:53.880
<v Speaker 2>Yeah, and multi year yeah, yes, multi year contracts.

780
00:38:53.880 --> 00:38:56.159
<v Speaker 4>So when I sit with a mentee and I say, well,

781
00:38:56.239 --> 00:38:58.519
<v Speaker 4>let's look at your revenue and then you create that

782
00:38:58.559 --> 00:39:00.599
<v Speaker 4>little pie chart about where the red and he's coming

783
00:39:00.599 --> 00:39:03.280
<v Speaker 4>from and what type of customers. As you're planning for

784
00:39:03.320 --> 00:39:07.599
<v Speaker 4>a recession or disruption or those potential threats, having a

785
00:39:07.639 --> 00:39:10.119
<v Speaker 4>diverse customer base is what's going to help get you through,

786
00:39:10.159 --> 00:39:12.920
<v Speaker 4>and so you just got to be thoughtful around getting

787
00:39:12.960 --> 00:39:16.079
<v Speaker 4>that done. There's also certifications that are required, right, You've

788
00:39:16.119 --> 00:39:19.119
<v Speaker 4>got to be certified as a small business enterprise, minority

789
00:39:19.159 --> 00:39:23.440
<v Speaker 4>business enterprise depending upon your income assets, eight day certification

790
00:39:23.519 --> 00:39:24.559
<v Speaker 4>with the federal government.

791
00:39:25.199 --> 00:39:28.159
<v Speaker 3>Well, you know, and there's a lot of resources online

792
00:39:28.960 --> 00:39:31.199
<v Speaker 3>to help with this. You just got to you know, again,

793
00:39:31.280 --> 00:39:34.519
<v Speaker 3>Google has been very helpful to getting information. Just verify

794
00:39:34.559 --> 00:39:37.960
<v Speaker 3>it because Google doesn't always WHATICH comes up isn't always

795
00:39:38.159 --> 00:39:41.000
<v Speaker 3>the most evidence space. You've got to do your homework

796
00:39:41.159 --> 00:39:43.519
<v Speaker 3>on that. Collaborations are another good one because you've got

797
00:39:43.559 --> 00:39:47.679
<v Speaker 3>to think about what I get approached about doing collaborations

798
00:39:47.679 --> 00:39:49.440
<v Speaker 3>all the time. You've got to be very careful there

799
00:39:49.480 --> 00:39:52.920
<v Speaker 3>that you don't over commit and over collaborate.

800
00:39:52.960 --> 00:39:55.800
<v Speaker 2>It's got to be very strategic and streamlined.

801
00:39:55.880 --> 00:39:59.800
<v Speaker 3>Otherwise, if it's taking more time to do the collaboration,

802
00:40:00.079 --> 00:40:02.000
<v Speaker 3>may not be the best.

803
00:40:02.800 --> 00:40:03.400
<v Speaker 2>Partnership.

804
00:40:03.400 --> 00:40:04.960
<v Speaker 3>And you've got to make sure that it's an equal

805
00:40:05.000 --> 00:40:07.400
<v Speaker 3>partnership and one's not taking from you more than you're

806
00:40:07.440 --> 00:40:11.679
<v Speaker 3>getting from them. So you've got to weigh those very carefully,

807
00:40:11.760 --> 00:40:14.599
<v Speaker 3>because again, time is money, and you are trying to

808
00:40:14.639 --> 00:40:18.400
<v Speaker 3>streamline your business to grow and scale it and not

809
00:40:18.719 --> 00:40:25.960
<v Speaker 3>wear yourself down, which is super super important. So I'm

810
00:40:26.079 --> 00:40:29.719
<v Speaker 3>curious you work, you said, with a lot of businesses

811
00:40:29.760 --> 00:40:30.559
<v Speaker 3>who are scaling.

812
00:40:30.599 --> 00:40:32.000
<v Speaker 2>Do you want to share a success tory?

813
00:40:33.960 --> 00:40:34.360
<v Speaker 5>Sure?

814
00:40:34.519 --> 00:40:36.960
<v Speaker 4>I mean, I think there are so many out there

815
00:40:37.440 --> 00:40:41.639
<v Speaker 4>businesses that have done done well growing and scaling and

816
00:40:41.760 --> 00:40:44.639
<v Speaker 4>using some of the tips. I actually lead an accelerated

817
00:40:44.679 --> 00:40:49.519
<v Speaker 4>program with a large, big for consulting firm where we

818
00:40:49.599 --> 00:40:52.800
<v Speaker 4>work with black and Latino entrepreneurs who are looking to

819
00:40:52.840 --> 00:40:55.679
<v Speaker 4>grow and scale, and there are a number of examples

820
00:40:55.719 --> 00:41:00.239
<v Speaker 4>of those founders getting educated on how to streamline their

821
00:41:00.280 --> 00:41:04.119
<v Speaker 4>internal operations, how to leverage technology, and they're able to

822
00:41:04.679 --> 00:41:09.119
<v Speaker 4>capitalize on the insights that they learned to one reduce

823
00:41:09.159 --> 00:41:13.039
<v Speaker 4>their expenses. There are great examples of business owners who

824
00:41:13.159 --> 00:41:16.599
<v Speaker 4>have created distributor partnerships. And so that mentee that I

825
00:41:16.679 --> 00:41:20.320
<v Speaker 4>told you about Fit by Row is one of her lines,

826
00:41:20.360 --> 00:41:25.119
<v Speaker 4>but she's Rochelle Border Designs, and she's got great distributor

827
00:41:25.199 --> 00:41:30.079
<v Speaker 4>relationships now with Wayfair and Nacy's and others. And so

828
00:41:30.480 --> 00:41:33.280
<v Speaker 4>I think those are examples of how to take it

829
00:41:33.360 --> 00:41:36.079
<v Speaker 4>out of your you know, your normal day to day realm.

830
00:41:36.159 --> 00:41:38.960
<v Speaker 4>You're you know, pounding the pavement approach, and how to

831
00:41:39.039 --> 00:41:43.480
<v Speaker 4>leverage strategic, large scale corporate relationships to kind of get

832
00:41:43.519 --> 00:41:45.760
<v Speaker 4>your brand out there and expand your customer base.

833
00:41:46.239 --> 00:41:49.000
<v Speaker 3>And you know, I think it's again it's leveraging your

834
00:41:49.000 --> 00:41:51.719
<v Speaker 3>relationships and getting outside what is the normal.

835
00:41:51.800 --> 00:41:54.039
<v Speaker 2>And it's the same again with your customer base.

836
00:41:54.159 --> 00:41:57.039
<v Speaker 3>You know, maybe what you're selling can be re messaged

837
00:41:57.679 --> 00:42:01.719
<v Speaker 3>to another audience. I mean, you know, I have the

838
00:42:01.760 --> 00:42:06.880
<v Speaker 3>Connected Tables primary audience is the wine, wine and hospitality industry,

839
00:42:06.920 --> 00:42:09.880
<v Speaker 3>but we have a large number of followers and fans

840
00:42:09.920 --> 00:42:12.079
<v Speaker 3>who are consumers who just love to know where we're

841
00:42:12.119 --> 00:42:14.880
<v Speaker 3>going and want tips somewhere to go when they go

842
00:42:14.920 --> 00:42:16.840
<v Speaker 3>into this in that wine country or here, they just

843
00:42:16.880 --> 00:42:18.840
<v Speaker 3>hang on everywhere what to eat or drink. So you know,

844
00:42:18.880 --> 00:42:21.119
<v Speaker 3>it's two different audiences right there. And then you look

845
00:42:21.119 --> 00:42:23.079
<v Speaker 3>at the age groups of all of them and you go, h.

846
00:42:23.760 --> 00:42:26.440
<v Speaker 3>Then you're talking to different people with different income brackets.

847
00:42:26.880 --> 00:42:29.000
<v Speaker 3>Let's see what the different messages are to them. And

848
00:42:29.039 --> 00:42:31.679
<v Speaker 3>then maybe you're talking to the business the corporations where

849
00:42:31.719 --> 00:42:34.079
<v Speaker 3>they need you know, the young executive recruits to come

850
00:42:34.119 --> 00:42:35.920
<v Speaker 3>in need to be trained on certain things to be

851
00:42:36.000 --> 00:42:38.639
<v Speaker 3>able to entertain clients when they go out to you know,

852
00:42:38.679 --> 00:42:41.400
<v Speaker 3>business meetings and lunches. So that's a way to think

853
00:42:41.519 --> 00:42:44.639
<v Speaker 3>through how to sell the services in different ways and

854
00:42:44.679 --> 00:42:48.719
<v Speaker 3>what we're doing to reach different audiences with different you know,

855
00:42:48.800 --> 00:42:52.199
<v Speaker 3>the why why you need us, And it's really sitting

856
00:42:52.199 --> 00:42:54.840
<v Speaker 3>down and thinking about getting inside the head of you know, what,

857
00:42:54.840 --> 00:42:58.679
<v Speaker 3>what does the value you can provide different audiences and

858
00:42:58.719 --> 00:42:59.639
<v Speaker 3>why they would.

859
00:42:59.400 --> 00:43:01.400
<v Speaker 2>Need you, whether it's a service.

860
00:43:01.559 --> 00:43:02.000
<v Speaker 5>I love that.

861
00:43:02.719 --> 00:43:03.400
<v Speaker 2>Yeah.

862
00:43:03.519 --> 00:43:03.719
<v Speaker 5>Yeah.

863
00:43:03.719 --> 00:43:06.639
<v Speaker 4>And as you were talking, the more idea ideas you

864
00:43:06.679 --> 00:43:09.760
<v Speaker 4>come up with, the more ideas you generate, right, because

865
00:43:09.800 --> 00:43:11.280
<v Speaker 4>you're like and and and then.

866
00:43:11.119 --> 00:43:12.119
<v Speaker 5>I could also do this.

867
00:43:12.519 --> 00:43:14.519
<v Speaker 4>You know, you know, when you start looking at your

868
00:43:14.559 --> 00:43:17.599
<v Speaker 4>customer experience. I talk in give me a boost about

869
00:43:17.960 --> 00:43:21.599
<v Speaker 4>how to focus on and improve your customer experience because

870
00:43:21.639 --> 00:43:23.880
<v Speaker 4>the psycho time that it takes to find a customer

871
00:43:24.239 --> 00:43:26.400
<v Speaker 4>is a lot longer than it could be to retain

872
00:43:26.440 --> 00:43:30.400
<v Speaker 4>a customer. And so so many entrepreneurs, Yeah, don't spend

873
00:43:30.440 --> 00:43:32.480
<v Speaker 4>time keeping a customer. If you're going to go through

874
00:43:32.480 --> 00:43:35.000
<v Speaker 4>everything you're going to go through from your marketing dollars

875
00:43:35.000 --> 00:43:38.960
<v Speaker 4>to the time, and you finally close that cost client,

876
00:43:39.360 --> 00:43:41.880
<v Speaker 4>you can't then divert your attention to the next without

877
00:43:41.920 --> 00:43:45.239
<v Speaker 4>making sure that you're retaining your customers and your clients.

878
00:43:45.239 --> 00:43:48.159
<v Speaker 4>And so what is that experience like? And so I

879
00:43:48.199 --> 00:43:50.360
<v Speaker 4>think a lot of what you share around you know

880
00:43:51.480 --> 00:43:54.480
<v Speaker 4>how to grow and expand your business based on your industry.

881
00:43:54.760 --> 00:43:58.000
<v Speaker 4>It grows tentacles, right, it definitely expands from there.

882
00:43:58.159 --> 00:44:00.400
<v Speaker 5>I love it. I love the energy people have.

883
00:44:00.519 --> 00:44:03.000
<v Speaker 3>You know, your clients have great experiences and recommend you.

884
00:44:03.079 --> 00:44:05.000
<v Speaker 3>I mean most of our business, most of my business

885
00:44:05.039 --> 00:44:09.079
<v Speaker 3>when I had my agency, was all recommendation, all word

886
00:44:09.119 --> 00:44:11.800
<v Speaker 3>of mouth. I never had to go and sell my services.

887
00:44:11.840 --> 00:44:12.480
<v Speaker 5>There was a need.

888
00:44:12.599 --> 00:44:13.800
<v Speaker 2>People didn't know how to do it.

889
00:44:13.920 --> 00:44:16.760
<v Speaker 3>I had a great why you know, nobody knew how

890
00:44:16.800 --> 00:44:18.920
<v Speaker 3>to do what we did. Nobody wanted to do what

891
00:44:18.960 --> 00:44:21.000
<v Speaker 3>we did, but they wanted it done for them, and

892
00:44:21.039 --> 00:44:23.599
<v Speaker 3>we did it, and we did it great. And you know,

893
00:44:23.679 --> 00:44:25.960
<v Speaker 3>once you get that, you get lots of referrals and

894
00:44:26.000 --> 00:44:29.119
<v Speaker 3>then you know, then leverage those referrals and get testimonials

895
00:44:29.119 --> 00:44:31.079
<v Speaker 3>and get more testimonials.

896
00:44:30.320 --> 00:44:32.719
<v Speaker 2>For your site. It's always a build.

897
00:44:32.840 --> 00:44:35.000
<v Speaker 3>But always remember, and this is important as we get,

898
00:44:35.039 --> 00:44:37.199
<v Speaker 3>you know, to give back as well. So don't always

899
00:44:37.199 --> 00:44:39.519
<v Speaker 3>take offer to give and say what can I do

900
00:44:39.599 --> 00:44:41.519
<v Speaker 3>for You've been such a great person you company or

901
00:44:41.559 --> 00:44:43.760
<v Speaker 3>business or individual to worry what can I do for you?

902
00:44:43.840 --> 00:44:45.280
<v Speaker 3>How can I you know, what can I do to

903
00:44:45.360 --> 00:44:49.960
<v Speaker 3>make your life better? Because people sometimes never say that,

904
00:44:50.079 --> 00:44:52.239
<v Speaker 3>and it sometimes takes people off guard, like, well you

905
00:44:52.280 --> 00:44:54.599
<v Speaker 3>really do care, right.

906
00:44:54.880 --> 00:44:59.639
<v Speaker 4>Thank you for talking about giving because there is large

907
00:44:59.639 --> 00:45:01.679
<v Speaker 4>corporate a lot of what I've done. You talked about

908
00:45:01.679 --> 00:45:05.079
<v Speaker 4>the time I spend with Fortune five hundred or government executives,

909
00:45:05.400 --> 00:45:08.039
<v Speaker 4>a lot of those same strategies and principles I wrote

910
00:45:08.039 --> 00:45:10.920
<v Speaker 4>give me a boost because those same strategies and principles

911
00:45:11.239 --> 00:45:14.199
<v Speaker 4>are applicable to emerging business owners, just at a different

912
00:45:14.280 --> 00:45:16.400
<v Speaker 4>level and different scale. And I wrote a book in

913
00:45:16.440 --> 00:45:20.039
<v Speaker 4>such an easy to understand, direct, simple way, because having

914
00:45:20.079 --> 00:45:22.840
<v Speaker 4>that information should not be difficult to obtain, and so

915
00:45:23.039 --> 00:45:26.159
<v Speaker 4>often we throw acronyms, we use these really big terms

916
00:45:26.159 --> 00:45:27.360
<v Speaker 4>that folks don't understand.

917
00:45:27.800 --> 00:45:28.400
<v Speaker 5>It should not.

918
00:45:28.480 --> 00:45:30.960
<v Speaker 4>Be that difficult, and so I created the books to

919
00:45:31.079 --> 00:45:34.760
<v Speaker 4>kind of bridge bridge that particular gap. But you talk

920
00:45:34.840 --> 00:45:38.960
<v Speaker 4>about giving, and one of the strategies for large scale organizations,

921
00:45:39.039 --> 00:45:41.880
<v Speaker 4>and you know, helping to embed their brand and market

922
00:45:42.159 --> 00:45:45.639
<v Speaker 4>is around their CSR initiatives, which is corporate social responsibility.

923
00:45:46.000 --> 00:45:49.800
<v Speaker 4>And so I compel you know, the mentees, the emerging

924
00:45:49.880 --> 00:45:53.320
<v Speaker 4>founders that I mentor to think about what their corporate

925
00:45:53.400 --> 00:45:58.480
<v Speaker 4>social responsibility strategy is, What is your philanthropic and you know, effort,

926
00:45:58.599 --> 00:46:01.519
<v Speaker 4>what should your customers align you with when it comes

927
00:46:01.519 --> 00:46:04.519
<v Speaker 4>to how you're giving back to the communities that you're

928
00:46:04.559 --> 00:46:07.440
<v Speaker 4>selling in. And I think that I love that you

929
00:46:07.480 --> 00:46:09.519
<v Speaker 4>brought that up because I think it's an important part

930
00:46:09.559 --> 00:46:11.199
<v Speaker 4>of business in today's world.

931
00:46:11.800 --> 00:46:14.880
<v Speaker 3>It is and it should be part of everybody's business model.

932
00:46:14.960 --> 00:46:16.280
<v Speaker 2>I actually.

933
00:46:17.519 --> 00:46:20.599
<v Speaker 3>I feel very strongly about that when I decide who

934
00:46:20.599 --> 00:46:23.280
<v Speaker 3>I put on my show as casts, to be honest,

935
00:46:23.840 --> 00:46:26.199
<v Speaker 3>because I get a lot of people approached me but

936
00:46:26.280 --> 00:46:29.480
<v Speaker 3>I don't accept everyone because I look at very specifically

937
00:46:29.480 --> 00:46:32.039
<v Speaker 3>what they're doing, not to promote themselves, but to help

938
00:46:32.119 --> 00:46:35.480
<v Speaker 3>others in their business model and the message. And you know,

939
00:46:35.519 --> 00:46:37.400
<v Speaker 3>otherwise they can pay to be on my show and

940
00:46:37.440 --> 00:46:40.920
<v Speaker 3>promote themselves. But you know I have a model for

941
00:46:40.960 --> 00:46:43.519
<v Speaker 3>that too. But you know I look for that giving

942
00:46:43.559 --> 00:46:46.480
<v Speaker 3>back because that's how I was brought up. I mean

943
00:46:46.480 --> 00:46:49.559
<v Speaker 3>it was, it was built into my DNA to be

944
00:46:49.800 --> 00:46:50.599
<v Speaker 3>a giving person.

945
00:46:50.639 --> 00:46:51.960
<v Speaker 2>It's not about writing a check.

946
00:46:52.039 --> 00:46:55.639
<v Speaker 3>It's just making leaving an impact and helping make the

947
00:46:55.679 --> 00:46:58.000
<v Speaker 3>community person.

948
00:46:58.280 --> 00:46:59.719
<v Speaker 2>It could be anything better.

949
00:47:00.039 --> 00:47:02.360
<v Speaker 3>What can I do every day to do something better

950
00:47:02.440 --> 00:47:07.320
<v Speaker 3>for somebody, some organization somehow, And it's that giving back.

951
00:47:07.360 --> 00:47:12.960
<v Speaker 3>And too often you're so busy selling and trying to

952
00:47:13.000 --> 00:47:14.079
<v Speaker 3>get nail the sale.

953
00:47:15.159 --> 00:47:16.280
<v Speaker 2>Did you forget the.

954
00:47:18.079 --> 00:47:21.719
<v Speaker 3>Giving back and the appreciation and saying you've been good

955
00:47:21.719 --> 00:47:25.760
<v Speaker 3>to me, I appreciate your business. What can we do

956
00:47:25.840 --> 00:47:28.880
<v Speaker 3>that it's not about business? How can we take this?

957
00:47:29.039 --> 00:47:31.000
<v Speaker 3>And it's not a friendship, but just I think of

958
00:47:31.039 --> 00:47:37.119
<v Speaker 3>you as more than just a check being sent to me, right, Yeah.

959
00:47:36.360 --> 00:47:38.559
<v Speaker 2>It's not a transactional relationship.

960
00:47:38.960 --> 00:47:42.280
<v Speaker 3>Yeah, I mean, really, a transactional relationship only goes so far.

961
00:47:44.039 --> 00:47:44.960
<v Speaker 5>That's exactly right.

962
00:47:45.119 --> 00:47:50.159
<v Speaker 4>I actually have on my check cultivating responsible Leadership, so

963
00:47:50.199 --> 00:47:54.239
<v Speaker 4>I have my name all my actual checks. And I

964
00:47:54.280 --> 00:47:56.360
<v Speaker 4>do that for many of the reasons that you just

965
00:47:56.440 --> 00:48:00.599
<v Speaker 4>listed out, Because I think it's important as leaders for

966
00:48:00.760 --> 00:48:04.159
<v Speaker 4>us to embrace gratitude as part of our core, you

967
00:48:04.199 --> 00:48:07.400
<v Speaker 4>know profile. So as leaders, if you are truly a leader,

968
00:48:07.480 --> 00:48:08.960
<v Speaker 4>then you lead with gratitude.

969
00:48:09.119 --> 00:48:12.440
<v Speaker 3>I love that exactly and and and I take a

970
00:48:12.440 --> 00:48:15.480
<v Speaker 3>lot of people forget that in the mix to the

971
00:48:15.800 --> 00:48:18.400
<v Speaker 3>the scramble, as they say, the scramble up the ladder.

972
00:48:18.719 --> 00:48:20.199
<v Speaker 3>You get to make sure you don't kick out the

973
00:48:20.199 --> 00:48:26.079
<v Speaker 3>wrungs and stop too hard. So we're any at the

974
00:48:26.159 --> 00:48:28.239
<v Speaker 3>end of the show, I'd love for you to share

975
00:48:28.280 --> 00:48:31.159
<v Speaker 3>with me a fearless, fabulous quote that motivates you every day.

976
00:48:31.239 --> 00:48:31.719
<v Speaker 2>Jackie.

977
00:48:33.639 --> 00:48:36.280
<v Speaker 5>Sure, So, I guess.

978
00:48:36.360 --> 00:48:39.599
<v Speaker 4>I guess there's one part of the optimist creed that

979
00:48:39.599 --> 00:48:43.079
<v Speaker 4>that I love that I live by, and it's the

980
00:48:43.119 --> 00:48:45.360
<v Speaker 4>part where where it says, you know, give so much

981
00:48:45.360 --> 00:48:47.639
<v Speaker 4>time to improving yourself that you have no time to

982
00:48:47.679 --> 00:48:51.519
<v Speaker 4>criticize others. Too large for worry, too noble for anger,

983
00:48:51.639 --> 00:48:54.360
<v Speaker 4>too strong for fear, and too happy to permit the

984
00:48:54.360 --> 00:48:57.440
<v Speaker 4>presence of trouble, and so I often I have that

985
00:48:57.639 --> 00:49:00.719
<v Speaker 4>the entire creed up. But that part always resonates with

986
00:49:00.800 --> 00:49:03.400
<v Speaker 4>me because you know, we're all going to have challenges.

987
00:49:03.519 --> 00:49:06.079
<v Speaker 4>You're going to have you know, monkey wrenches thrown, you know,

988
00:49:06.159 --> 00:49:09.320
<v Speaker 4>in our days, and I have to be deliberate. That

989
00:49:09.400 --> 00:49:12.280
<v Speaker 4>helps me to be super intentional and deliberate about making

990
00:49:12.320 --> 00:49:14.239
<v Speaker 4>sure that the space in my head, in my heart,

991
00:49:14.559 --> 00:49:18.440
<v Speaker 4>that I reserve for positivity, for progress and for my

992
00:49:18.480 --> 00:49:19.039
<v Speaker 4>best self.

993
00:49:19.159 --> 00:49:20.840
<v Speaker 2>So I love it.

994
00:49:21.199 --> 00:49:23.639
<v Speaker 3>That's a great way to end again. I really appreciate

995
00:49:23.679 --> 00:49:27.440
<v Speaker 3>that we've been talking to Jackie P. Taylor JACKIEP. Taylor

996
00:49:27.480 --> 00:49:29.840
<v Speaker 3>dot com. Her book is Give Me a Boost, The

997
00:49:29.960 --> 00:49:33.239
<v Speaker 3>Underresourced Entrepreneur's Handbag for growing and Scaling your business.

998
00:49:33.440 --> 00:49:35.840
<v Speaker 2>I hope this has been helpful for all of you listening.

999
00:49:36.079 --> 00:49:40.599
<v Speaker 3>You can, of course hear my shows They're Evergreen on iHeartRadio, Spotify,

1000
00:49:40.719 --> 00:49:43.639
<v Speaker 3>Apple Podcasts, and about thirty five other channels, and you

1001
00:49:43.679 --> 00:49:46.800
<v Speaker 3>can follow me at Melanie Fabulous on Instagram, the Connected

1002
00:49:46.840 --> 00:49:48.639
<v Speaker 3>Table dot com to learn about our other show, The

1003
00:49:48.679 --> 00:49:52.280
<v Speaker 3>Connected Table and Melanie on dot com. I love helping

1004
00:49:52.360 --> 00:49:56.159
<v Speaker 3>people feel better about themselves and think big and be

1005
00:49:56.320 --> 00:49:59.840
<v Speaker 3>fearless and think about focusing on fabulous in every aspect

1006
00:49:59.840 --> 00:50:02.280
<v Speaker 3>to the life. And I know you do too, Jackie,

1007
00:50:02.400 --> 00:50:05.320
<v Speaker 3>So thank you for joining me. I appreciate it, I

1008
00:50:05.360 --> 00:50:10.880
<v Speaker 3>really do, and to always you have the choice, underscore

1009
00:50:10.960 --> 00:50:13.960
<v Speaker 3>choice in your life to make the best ones for you.

1010
00:50:14.400 --> 00:50:18.719
<v Speaker 3>Choose fabulous, choose fearless, and share what you have as

1011
00:50:18.760 --> 00:50:21.440
<v Speaker 3>a gift with others to improve their lives as well.

1012
00:50:21.639 --> 00:50:24.119
<v Speaker 3>Thank you for joining me. I'm fearless, fabulous.

1013
00:50:24.159 --> 00:50:40.880
<v Speaker 2>You
