Speaker 1: I like asking questions, and the reason why is because
the fund begins when you start researching for answers such
as today's focus is on retail. What is the best
way to handle customers who endlessly bring things back to
the store plus mistreatment at work? Oh yeah, it's at
its highest peak. What can we do about it? My
name is Errol. I'm a daily writer, a silent wolf.
That means I stand on the sidelines and do nothing
but watch, listen, study, then activate. I call it the
daily Mess, a chronological walk through an everyday world. Yeah,
it's my morning pages. As a receiver of thoughts and ideas,
we as people tend to throw things to the side
because we think we're going to deal with it later. Well,
when a subject derives inside of me, it doesn't matter
what time of day. When it arrives inside of me,
I know it's time to dig in. It's still keeping
that daily journal. But by doing the research, the picture
becomes clearer. This is the day mess. So what is
the best way to handle these customers who endlessly bring
things back to the store to get their money back?
Some people inside and out say it's the fault of
the store owners. It's all about customer service, baby, I mean,
I get it. There are chronic shoppers that bring stuff
back as a way of emptying their pantry and or
purchasing lottery tickets. Experts in the field strongly urge employees
to understand the person's reasons for the constant returns. Stores
aren't going to readjust the rules because ooh, you're having
a bad day today with someone. In fact, I've heard
managers say you're being biased right now. The steps that
you should take include analyzing the data, look at the
entire return policy and pattern number two. Segment your customers
genuine people wanting real returns versus abusers of the system.
Some companies have reverted back to return fees, while others
have limited customers from what they can return, shorten the
return window. So if you're in retail, do all you
can to find your calm by being cool. I tend
to bite my inner lip a lot and sit there
and just pray to God that nothing goes wrong. Hey,
coming up next the workplace, there's talk that it's getting
really bad again. Hey, thanks for coming back to the
daily mess. Should we be shocked here? What's happened to
the American workplace. Again, there are so many reports of
employees being mistreated and harassed, bullied and discriminated against. There
are specific behaviors that cause employees to feel abused. They
include defamation, unreasonable criticism, excessive monitoring, rumor spreading, and unwanted threats.
So what leads to poor working conditions? Autocratic leadership, a
lack of clarity and low morale? Workload? Understaffing is a
real deal. And nothing gets underneath my skin faster than
someone who says, can't you get somebody from the doctor
come out here and help. So many business leaders come
from inner coompany ladder systems. We can train you to
be a manager. But as they learn that student becomes
an ego maniac, leading to others who want to quit
or basically not invest their time rather than fix the student.
The reaction is, well, these people that quit, they were
gonna do it anyway. You know, it's just like Dorito's.
The new employees, they'll make more hmm. I'm Errol, And
that's the daily mess