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Speaker 1: I like asking questions, and the reason why is because

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the fund begins when you start researching for answers such

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as today's focus is on retail. What is the best

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way to handle customers who endlessly bring things back to

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the store plus mistreatment at work? Oh yeah, it's at

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its highest peak. What can we do about it? My

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name is Errol. I'm a daily writer, a silent wolf.

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That means I stand on the sidelines and do nothing

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but watch, listen, study, then activate. I call it the

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daily Mess, a chronological walk through an everyday world. Yeah,

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it's my morning pages. As a receiver of thoughts and ideas,

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we as people tend to throw things to the side

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because we think we're going to deal with it later. Well,

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when a subject derives inside of me, it doesn't matter

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what time of day. When it arrives inside of me,

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I know it's time to dig in. It's still keeping

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that daily journal. But by doing the research, the picture

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becomes clearer. This is the day mess. So what is

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the best way to handle these customers who endlessly bring

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things back to the store to get their money back?

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Some people inside and out say it's the fault of

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the store owners. It's all about customer service, baby, I mean,

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I get it. There are chronic shoppers that bring stuff

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back as a way of emptying their pantry and or

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purchasing lottery tickets. Experts in the field strongly urge employees

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to understand the person's reasons for the constant returns. Stores

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aren't going to readjust the rules because ooh, you're having

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a bad day today with someone. In fact, I've heard

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managers say you're being biased right now. The steps that

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you should take include analyzing the data, look at the

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entire return policy and pattern number two. Segment your customers

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genuine people wanting real returns versus abusers of the system.

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Some companies have reverted back to return fees, while others

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have limited customers from what they can return, shorten the

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return window. So if you're in retail, do all you

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can to find your calm by being cool. I tend

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to bite my inner lip a lot and sit there

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and just pray to God that nothing goes wrong. Hey,

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coming up next the workplace, there's talk that it's getting

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really bad again. Hey, thanks for coming back to the

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daily mess. Should we be shocked here? What's happened to

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the American workplace. Again, there are so many reports of

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employees being mistreated and harassed, bullied and discriminated against. There

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are specific behaviors that cause employees to feel abused. They

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include defamation, unreasonable criticism, excessive monitoring, rumor spreading, and unwanted threats.

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So what leads to poor working conditions? Autocratic leadership, a

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lack of clarity and low morale? Workload? Understaffing is a

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real deal. And nothing gets underneath my skin faster than

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someone who says, can't you get somebody from the doctor

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come out here and help. So many business leaders come

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from inner coompany ladder systems. We can train you to

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be a manager. But as they learn that student becomes

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an ego maniac, leading to others who want to quit

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or basically not invest their time rather than fix the student.

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The reaction is, well, these people that quit, they were

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gonna do it anyway. You know, it's just like Dorito's.

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The new employees, they'll make more hmm. I'm Errol, And

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that's the daily mess