Speaker 1: Yea ripped up.
Speaker 2: News.
Speaker 1: You need advice when you don't have, come running just
Speaker 1: as fast as we can shoot. It's gonna help coming man.
Speaker 3: This is the Troubleshooter Show. No Tom Martino, Hi.
Speaker 2: Hi, Hi Tom Martino. Here, welcome to the show. Three
Speaker 2: oh three seven one three talk three oh three seven
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Speaker 2: five four waterproos dot net. So what is on your
Speaker 2: mind today? A lot of people are talking about teriffs
Speaker 2: and how they affect consumers. Obviously, tariffs will affect prices.
Speaker 2: Somehow businesses pay more a lot of people misunderstand what
Speaker 2: a tariff is. Let's break it down for dummies. A
Speaker 2: tariff is a tax you pay on top of everything else.
Speaker 2: So it's it's an import tax basically, or an export tax.
Speaker 2: So if somebody's exporting something to us, or actually we're
Speaker 2: having it imported. So if Ford motor company or a
Speaker 2: drug company imports things and there's a terrafonic they pay
Speaker 2: for the product.
Speaker 4: They pay the normal shipping.
Speaker 2: Fees and handling fees, and then on top of that
Speaker 2: there's a percentage for a tariff.
Speaker 4: Those tariffs are collected by the federal government.
Speaker 2: So the tariff makes the product more expensive when an
Speaker 2: American company is importing it by five, ten, fifteen, twenty five,
Speaker 2: whatever the tariff is, the question is does that company
Speaker 2: take five, ten, fifteen or whatever less profit, or that
Speaker 2: they simply mark up the retail price.
Speaker 4: Well, it can go both ways.
Speaker 2: Sometimes they split it, sometimes they add it to the product.
Speaker 2: If they add it to the product, arguably products go up,
Speaker 2: inflation goes up if they share it. If they take
Speaker 2: some of the expense themselves, it goes to the stock's
Speaker 2: bottom line, which can affect stock prices and therefore the
Speaker 2: stock market. So a lot of companies with heavy imports,
Speaker 2: their stock might go down, earnings might go down. It's
Speaker 2: all math. It just has to do with what the
Speaker 2: companies do with the tariffs. Do they pass them on,
Speaker 2: do they share some of them? Do they eat them?
Speaker 2: That's for importing. Now when people put tariffs on American
Speaker 2: goods to get back at us.
Speaker 4: So let's say China.
Speaker 2: Now they're pissed off and saying, okay, we're going to
Speaker 2: put tariffs on American goods. Well that means Americans ship
Speaker 2: in some stuff.
Speaker 4: To Russia or China. Well, let's say China. That's what
Speaker 4: I mean.
Speaker 2: So China puts a tariff on it. So now a
Speaker 2: farmer who's selling goods to China through a broker, it's
Speaker 2: not direct, but their product is more expensive to the
Speaker 2: end user. So now the end user can do a
Speaker 2: few things. The end user can pass it on to
Speaker 2: their Chinese consumers, the end user can absorb it, or
Speaker 2: the end user can say to the supplier, hey, your
Speaker 2: product is getting too expensive, so to help us out
Speaker 2: with the teriffs, we want you to lower the price
Speaker 2: of the product.
Speaker 4: Now we can do that too.
Speaker 2: So if China puts some tariffs on products that make
Speaker 2: them more expensive for business here. It's always business to
Speaker 2: business with tariffs, right, But then they eventually sell the
Speaker 2: products they make with those products to the public or they.
Speaker 4: Pass them on.
Speaker 2: So here's the deal, so we can demand as American businesses,
Speaker 2: Wait a minute, China, if your government put a bunch
Speaker 2: of stuff, a bunch of tariffs on us or excuse
Speaker 2: me of America, but twenty five percent on your product,
Speaker 2: you're gonna have to lower your product.
Speaker 4: So you see, there's.
Speaker 2: All kinds of ways this can play out. There is
Speaker 2: no one way. There's all kinds of ways it can
Speaker 2: weigh out. Most people can sede will be a burden
Speaker 2: on the consumer eventually.
Speaker 4: One way or the other. Mark.
Speaker 2: How do you feel about tariffs now? I feel to
Speaker 2: begin with the tariffs aren't the end goal anyway. I
Speaker 2: feel it's a bargaining tip. I agree, it's definitely a
Speaker 2: bargaining trip.
Speaker 5: Or we saw that with Mexico and Canada, we saw
Speaker 5: that with Columbia. With China, it's a little different. It's
Speaker 5: very complicated over there. It's not going to be anything
Speaker 5: that's solved in one week.
Speaker 6: We have to stop that.
Speaker 5: The fentanyl or the substances to make fentanyl, the raw
Speaker 5: fentanyl going into Mexico.
Speaker 6: We've got to do a lot over there.
Speaker 5: The tariff situation with them has not been fair for
Speaker 5: a long time. They don't allow some of our products
Speaker 5: to even be sold over there. It's just not going
Speaker 5: to be solved in one week. That's going to be
Speaker 5: a very long term issue. The other one's reasy, the
Speaker 5: ones I don't like his Europe. I don't understand why
Speaker 5: we can't sell Ford and Chevy over there, but yet
Speaker 5: they can sell Mercedes, BMW and everything else. Europe has
Speaker 5: treated us very unfairly for years.
Speaker 6: And they're supposed to be our allies. Hell, we protect them.
Speaker 5: In fact, if it wasn't for us, they'd be speaking
Speaker 5: German quite frankly.
Speaker 6: And they treat us like crap over there.
Speaker 2: Yeah so I guess I'm not sure why. Yeah so,
Speaker 2: I guess I'm not sure why the situation is the
Speaker 2: way it is right now.
Speaker 4: I mean, I.
Speaker 2: Just don't I don't fully understand what they hope to
Speaker 2: accomplish doing it back now. It's not like Americans, I
Speaker 2: don't think, are asking for unreasonable demands. They're saying, look,
Speaker 2: we're tired of your fentanyl. We're tired of your illegal
Speaker 2: aliens or illegal whatever, intruders, whatever. Documented people were tired
Speaker 2: of it, and so we want you to do something
Speaker 2: about it. That's really what.
Speaker 5: The other thing with tariffs, I think Columbia figured out
Speaker 5: real quick and possibly Canada. So ninety six percent of
Speaker 5: the car parts they make in Canada are sold to
Speaker 5: the US. I mean virtually we're their only customer. So
Speaker 5: what would happen if that did go in Well, companies
Speaker 5: would start sourcing with Mexico, they would start sourcing with Taiwan,
Speaker 5: maybe even China, and once that, once they retooled all
Speaker 5: those places, that would be a big problem because Canada
Speaker 5: would never regain that kind of market share again once
Speaker 5: they lost it. And that was the same with coffee
Speaker 5: and Colombia. That's only twenty percent of the coffee that
Speaker 5: we bring into the country. My god, we were to
Speaker 5: resource that in a heartbeat and no one would have
Speaker 5: ever gone back to them. So the other thing is
Speaker 5: that resourcing, even with China, you're going to have resourcing
Speaker 5: to Taiwan, resourcing to Vietnam. So there's a lot of
Speaker 5: things that might not affect pricing. Although I tend to
Speaker 5: agree with you one hundred percent. It's definitely going to
Speaker 5: affect pricing in the short term if it's massive.
Speaker 4: Exactly exactly.
Speaker 2: I mean. So, so here's the deal. I believe it's
Speaker 2: being used like a bargaining ship. I don't believe in
Speaker 2: the long run anyone wants to see terraces on either side.
Speaker 2: But I think it's a way to get another country's
Speaker 2: attention to say, look, we're tired of one way transactions.
Speaker 2: We want a little participation here to help. We want
Speaker 2: you to take your end or to hold up more
Speaker 2: of your end of the bargain, you know, crack down
Speaker 2: on fetanol, crack down on illegal immigrants coming into the country.
Speaker 4: And it'll be even now.
Speaker 2: Of course, China says, as they said with Remember China
Speaker 2: is still maintaining with COVID.
Speaker 4: They had less than five thousand cases.
Speaker 2: You know, so China says they don't have a fentanyl problem.
Speaker 2: What do you say to that, I mean, they just
Speaker 2: deny it.
Speaker 5: Well, it's absurd. Just then said the Wuhan lab had
Speaker 5: nothing to do with COVID. I mean, come on, get
Speaker 5: out of here.
Speaker 2: We not just that, no, no, but I'm talking about
Speaker 2: the public outbreaks you remember their numbers that there are enough.
Speaker 2: Countries were reporting millions of cases, and China with the million.
Speaker 4: People said, how a.
Speaker 5: City of Wuhan had it. I mean that's that's probably
Speaker 5: thirty thousand right there.
Speaker 2: Yeah, and they were claiming they had a total of
Speaker 2: forty nine hundred cases. I mean, it's amazing what we uh,
Speaker 2: what we allow.
Speaker 4: But anyway we're.
Speaker 2: Talking, how did I know a lot of people say, Tom,
Speaker 2: why are you talking politics?
Speaker 4: All said, well, we're not. This is a direct consumer issue.
Speaker 2: If you don't see terras as a direct consumer issue,
Speaker 2: you're nuts.
Speaker 6: Hey, I just looked it up. By the way, Juhan
Speaker 6: Hockey teen million.
Speaker 4: People.
Speaker 5: Yeah, so, I mean it's ridiculous they even say stuff
Speaker 5: like that. But it's even more ridiculous that, you know,
Speaker 5: our news repeats stuff like that.
Speaker 6: I mean, that's crazy, I know it.
Speaker 2: Three oh three seven one three talk seven one three
Speaker 2: eight two five five is the number to call if
Speaker 2: you have a problem, question or complain Deputy D. I
Speaker 2: don't know if he's in the studio today or where
Speaker 2: he is, but he had two follow ups yesterday. I
Speaker 2: want to get to and then he has an attorney.
Speaker 7: Yeah, he's in the studio.
Speaker 8: He's actually coming in at ten thirty and then he
Speaker 8: can kill.
Speaker 2: Right then, got it all right? Three O three seven
Speaker 2: one three talk. We have more coming up on the
Speaker 2: Troubleshooter Show. Frank dran The real Estate Man dot com
Speaker 2: for market valuations of your home. If you are looking
Speaker 2: to find out what your house will sell for, what
Speaker 2: you cannet, what you can buy, what the interest rates
Speaker 2: are doing, what the supplying demand is doing, what comps
Speaker 2: are doing, what your neighborhood is doing compared to other neighborhoods.
Speaker 4: It's the free analysis.
Speaker 2: Frank Thrande, real Estate Man dot com three oh three
Speaker 2: nine two zero sixteen twenty two. Go with a sure
Speaker 2: thing Denver's Best roofer Excel Roofing dot com. You don't
Speaker 2: pay a cent until you're content. Time for an insurance
Speaker 2: check up free, no obligation. In comparison, call Compass Insurance
Speaker 2: paying too much your coverage at dozens of insurance companies
Speaker 2: find out now three all three seven seven one help.
Speaker 2: You'll think you're his only customer when you choose Frank
Speaker 2: Durand The real estate Man dot com to list your
Speaker 2: home with Remax Alliance three oh three nine two zero
Speaker 2: sixteen twenty two.
Speaker 4: I'm Tom Martine.
Speaker 2: You're troubleshooter three oh three seven one three talks seven
Speaker 2: one three eight two five five, And we are here
Speaker 2: trying to sift through the day and make, uh, make
Speaker 2: sense of everything when it comes to your heart and
Speaker 2: your pocketbook. And I do have some follow ups and
Speaker 2: I do have some notes here.
Speaker 4: Somebody wants to know if you are.
Speaker 2: Going to talk about They said, if you're going to
Speaker 2: talk about politics and finance and how it relates to
Speaker 2: our pocketbook, why don't you talk about how to survive
Speaker 2: tariffs or how to survive price increases. Well, jeez, I
Speaker 2: don't know if there's an answer to that. I mean,
Speaker 2: I guess you go for the best deals. I mean,
Speaker 2: it's still when it comes right down to it, being
Speaker 2: a good consumer is getting the best value. I mean,
Speaker 2: that's truly, that's truly what you want. You want to
Speaker 2: be a smart consumer. So how do you be a
Speaker 2: smart consumer? I mean, how do you One of the
Speaker 2: ways you become a smart consumer is by shopping, by comparing.
Speaker 2: And it might be that prices do go up temporarily.
Speaker 4: It might be that they don't.
Speaker 2: You know, we're supposed to look at this like, we're
Speaker 2: doing this for a reason. We have been taken advantage
Speaker 2: of on the world stage, and we want to even
Speaker 2: out the playing field. By the way, why do people
Speaker 2: believe that getting rid of AID? This is the financial
Speaker 2: aid the US AID Office is going to help us
Speaker 2: around the world. AID helps us to become more loved
Speaker 2: around the world, and by pulling it, we're isolating ourselves
Speaker 2: and inviting more terrorists and hostility.
Speaker 6: Yeah, it's called America first. It's pretty simple.
Speaker 5: I'd rather give that money to some guy that fought
Speaker 5: in World War two or Vietnam that's out on the
Speaker 5: streets right now, get him help, compared to help in
Speaker 5: a trans transit Yeah no.
Speaker 4: No, but really in a way.
Speaker 2: Okay, now we have had some ridiculous What are some
Speaker 2: of the ridiculous programs AID was playing for?
Speaker 5: Oh my god, there were some good electric electric vehicles
Speaker 5: in Vietnam, transcare clinics in I don't even know what
Speaker 5: in Vietnam, l LGBTQ initiatives globally everywhere they have a
Speaker 5: comic book, thirty seven thousand dollars for a transvestite comic book.
Speaker 5: Serb Q groups. Oh, listen to this one. Millions to
Speaker 5: a lab in China for COVID research. Yup, that's right.
Speaker 5: The White Coat Waist Project Anti Animal Experimentation group also
Speaker 5: uncovered the us AID funded thirty eight million worth of
Speaker 5: grants that ended up going to the same lab where
Speaker 5: COVID nineteen is believed to originate it from.
Speaker 6: That's nice.
Speaker 5: HIV research about transgenders in South Africa. It just goes
Speaker 5: on and on and on. And by the way, every
Speaker 5: dollar they get TOM I think forty to forty three
Speaker 5: percent of it is for their cost. In other words,
Speaker 5: that money goes nowhere. We don't even know where it goes.
Speaker 5: It goes for rent, it goes for payroll. But there's
Speaker 5: no breakdown of any of this stuff. What kind of
Speaker 5: organization like take a good take a good I don't
Speaker 5: know a good organization, a good nonprofit.
Speaker 6: I think they operate like on five percent.
Speaker 4: Mark.
Speaker 2: Did you hear that more than half of them don't
Speaker 2: even show up to the office.
Speaker 5: Oh, it's ridiculous. They don't know who's actually working or
Speaker 5: who's not. They're just paying themselves. It's ridiculous. We're gonna
Speaker 5: find a lot more.
Speaker 2: I want to I want to remind people to call
Speaker 2: us with a problem, question or complaint.
Speaker 4: Now I'm going to go through some text here.
Speaker 6: How about in the opera? Listen to this?
Speaker 5: How about an opera in Colombia? I mean, why are
Speaker 5: we paying for an opera in Colombia? Efforts to expand
Speaker 5: atheism abroad almost at half a million dollars to expand
Speaker 5: atheism in Nepal?
Speaker 9: What is that?
Speaker 2: I have no idea anyway, three oh three seven one,
Speaker 2: three eight, two five five. You can always call three
Speaker 2: oh three Martino three oh three six two seven eight
Speaker 2: four six six twenty four seven and leave a message
Speaker 2: and we we'll get back to you. Now, super Bowl ads,
Speaker 2: do you know what they're up to?
Speaker 4: Right now? What is it? Eleven million for.
Speaker 2: A I mean for thirty seconds?
Speaker 4: Think about it this now. I looked up.
Speaker 2: Some of the most the bombs five Super Bowl commercials
Speaker 2: that were the worst commercials and backfired and had negative effects.
Speaker 2: You could liken them to the to the bud light
Speaker 2: and that mulvany or whatever.
Speaker 4: But it's not one of those, okay.
Speaker 2: But there were five commercials, not all in one year,
Speaker 2: over the years that were a big giant failure. Starting
Speaker 2: back in twenty fifteen, I don't remember this commercial.
Speaker 4: It showed a boy in a tuxedo.
Speaker 2: It was a somber commercial, and he was describing all
Speaker 2: of the experiences he will not be able to live through,
Speaker 2: like his prom or his graduation or you know, playdates,
Speaker 2: because he was killed in an accident, in a preventable accident.
Speaker 2: It was intended to show the world that child safety
Speaker 2: can help, you know, extend the life of these young people,
Speaker 2: but it turned out to be so morbid that it
Speaker 2: backfired big time.
Speaker 4: Now I'm going to click this.
Speaker 2: I don't know if we can hear it, but when
Speaker 2: we do, hold on, it's like, okay, anyway, Yeah, you
Speaker 2: can't really.
Speaker 4: Hear what's going on.
Speaker 2: It's showing him on a bus and showing him, you know,
Speaker 2: hang gliding and all this thing, and then at the
Speaker 2: end it basically says, no, I'm never going to get
Speaker 2: to do any of these because I drowned in my bathtub.
Speaker 4: Can you believe this? That's true?
Speaker 2: It's a true story. I mean, this was an ad
Speaker 2: in twenty fifteen. Now there was one more that I
Speaker 2: never knew about. This was in twenty sixteen. Do you
Speaker 2: remember this ad or do you even look.
Speaker 4: At the ads? Mark Shannon Kachina, I remember most.
Speaker 2: This one was a creature that was part puppy monkey
Speaker 2: and a human baby. Nice it was the puppy monkey
Speaker 2: baby commercial featured this disturbing hybrid creature dancing and singing
Speaker 2: because it wanted to emphasize the combination of strange things
Speaker 2: that mountain dew is doing their juice and their their
Speaker 2: caffeine and their mountain dew. And they wanted they said
Speaker 2: they thought this bizarre ad would be viral, and it
Speaker 2: it was in a way, but not for the product.
Speaker 4: It was because of how grotesque it was.
Speaker 2: So those were the top those were they weren't the
Speaker 2: top bad ones. We're going five to four, and then
Speaker 2: we'll go three two one. Those were the two of
Speaker 2: the top five that did badly. Another one, this one
Speaker 2: was canceled due to the LBG y q t x
Speaker 2: y z o A e I O U one, two, three, four, five, six,
Speaker 2: seven eight groups.
Speaker 4: We'll do that, coming right up.
Speaker 2: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 2: dot com.
Speaker 7: You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up, free no obligation comparison
Speaker 2: call Compass Insurance paying too much your coverage at dozens
Speaker 2: of insurance companies.
Speaker 4: Find out now three O three seven seven to one help.
Speaker 2: You'll think you're his only customer when you choose Frank
Speaker 2: durand the real estate man dot com to list your
Speaker 2: home with Remax Alliance three oh three nine two zero
Speaker 2: sixteen twenty two. Hi, Tom Martina here three oh three
Speaker 2: seven one three talks seven one three eight.
Speaker 4: Two five five.
Speaker 2: So we've been talking about anything on your mind, mainly
Speaker 2: what's on our mind today.
Speaker 4: If you have a problem, question, complain and give us
Speaker 4: a call. You know how the show works.
Speaker 2: Calls get get priority now, Dimitri deputy d H follow ups.
Speaker 6: Yep, finally here Tom, I'm ready for some follow ups
Speaker 6: if you are.
Speaker 4: Yeah. So I want to go back to Tim and
Speaker 4: home depot.
Speaker 2: Basically, what Tim says is a charge showed up.
Speaker 4: No, he bought a steel building. Okay, wait wait is
Speaker 4: this the steal building or.
Speaker 6: Not this Schrager barbecue grill?
Speaker 4: Yeah? I got it. Hold on, let me just find it.
Speaker 6: And the call was on January twenty seventh.
Speaker 2: Okay, that's what I'm looking for. Hold on January twenty seventh. Okay,
Speaker 2: So on January twenty seventh.
Speaker 4: He calls in.
Speaker 2: He says, look, I have a problem.
Speaker 4: I can't get my money.
Speaker 2: I can't get my refund and it's really a crazy thing.
Speaker 4: But what happened was.
Speaker 2: He bought a grill at home Depot on the fourth
Speaker 2: of December and then canceled it on the fifth.
Speaker 4: It was delivered anyway.
Speaker 2: They picked it up on the thirtieth of December and said, okay,
Speaker 2: we're going to refund your money. They said, we gave
Speaker 2: you your money, it's in PayPal, but PayPal says we
Speaker 2: haven't gotten anything from home Depot. So he still owes
Speaker 2: PayPal credit sixteen hundred or seventeen hundred bucks, but they
Speaker 2: say it's never been credited or they would cancel it out.
Speaker 4: So what happened.
Speaker 6: Yeah, so yeah, both home Depot and PayPal kept pointing
Speaker 6: the finger at each other. So poor Tim was just
Speaker 6: kind of stuck in the middle. In the meantime, you know,
Speaker 6: he doesn't care whose fault it is. He just wants
Speaker 6: his sixteen hundred clams back. So I developed a source
Speaker 6: deep deep inside Home Depot. I don't even know what stayed,
Speaker 6: but it's somewhere at corporate and the gentleman I spoke
Speaker 6: with of it there really sprang into action. He said, hey, man,
Speaker 6: just send me a copy of the guy's receipt, give
Speaker 6: me his name, phone number, all that, and I'll take
Speaker 6: care of it. And he did. Tim let me know.
Speaker 6: Tim sent me an email either the day after or
Speaker 6: maybe two days later at most. He says, Hey, this
Speaker 6: cat over at home Depot got me a complete refund.
Speaker 6: And I checked my PayPal account and sure enough, it's
Speaker 6: right in there. So that was the end of Yeah,
Speaker 6: that was the end of scene.
Speaker 4: You know what. Listen, think about this.
Speaker 2: He was dealing with this for months and months, and
Speaker 2: all it took was so one at the company to
Speaker 2: get it done. Why is it that not everyone can
Speaker 2: get it done?
Speaker 6: Well, not everyone can use your name when they call
Speaker 6: home depots. So that that.
Speaker 2: But I'm talking about the guy inside home Depot. Yeah,
Speaker 2: oh yeah, how much that was sixteen? Tim must be
Speaker 2: really happy. By the way, did he ever end up
Speaker 2: getting a grill?
Speaker 6: Yeah? You know, well he returned to home Depot grill
Speaker 6: because he found a better deal on the same grill
Speaker 6: from another retailer. So he did end up with a
Speaker 6: grill at a presumably a better price, and he got
Speaker 6: his refund and he sent me an emails saying he's
Speaker 6: been listening to you for I'm not kidding you, he said,
Speaker 6: forty five years.
Speaker 2: And you mean the guy at home depot, Oh, no, Tim,
Speaker 2: the caller, oh Tim.
Speaker 6: Yeah, so he was very grateful.
Speaker 4: You had a guy call in on the thirtieth.
Speaker 2: His name was Paul, and he had enough frustrating problem
Speaker 2: and basically it was with a car repossession, right mm hmm.
Speaker 6: Yeah. Paul had his pickup truck repossessed by First Tech
Speaker 6: First Tech Federal Credit Union. And he doesn't dispute that
Speaker 6: they had a good reason to repossess. I mean, he
Speaker 6: just didn't make payments for whatever reason. But a few
Speaker 6: days after the repossession, which got the caller's attention. And
Speaker 6: his name is Paul, so Paul finally started paying attention.
Speaker 6: He paid off, he zeroed out, he went online and
Speaker 6: zeroed out his entire car.
Speaker 2: Loan with after but after it repossessed.
Speaker 6: Yeah yeah, but he had certain period to apparently cure
Speaker 6: the default. So he got it. So he got the
Speaker 6: loan paid off, and he wanted his truck back, so
Speaker 6: he went over to a company that toted away. It's
Speaker 6: called Midnight Recovery, and Midnight Recovery says, oh wait, man,
Speaker 6: we don't have your truck anymore. It's over at Mannheim
Speaker 6: Auction getting ready to be sold off for the you know,
Speaker 6: on behalf of the creditor. So he went to Manheim
Speaker 6: and I don't know if he went to a person
Speaker 6: or called, but they said, hey, we got the truck.
Speaker 6: They confirmed that it's truck. It's scheduled for the auction,
Speaker 6: but they can't release it to Paul because because First
Speaker 6: Tech Federal Credit Union needs to authorize Mannheim to release
Speaker 6: it to the caller, right to the consumer. And according
Speaker 6: to Paul, he was He tried and tried and tried
Speaker 6: to get First Tech Federal Credit Union to call Mannheim
Speaker 6: or email or whatever they do to get the truck
Speaker 6: released to him, and they just wouldn't do it. So
Speaker 6: Paul was getting really nervous because hey, you know, he
Speaker 6: wasn't sure when the day is coming, but the day
Speaker 6: is going to come when the truck is going to
Speaker 6: be sold to somebody else. So that's when he called
Speaker 6: us and asked for help. He wanted his truck back.
Speaker 6: And what did you do? Well, I found this lady
Speaker 6: who is the vice president of let's see, I'm not
Speaker 6: going to say her name, but according to the credit
Speaker 6: union's website, she's the vice president of public affairs. Of course,
Speaker 6: no phone number, but I emailed her, no response. I
Speaker 6: emailed her two or three times, just asking for comment
Speaker 6: and if she can maybe help the dude, you know,
Speaker 6: get a truck back and you know, just kind of
Speaker 6: verified that the loan has actually been paid off. Never
Speaker 6: heard back from her. But then suddenly Friday night, I
Speaker 6: get an email from some company, some kind of a
Speaker 6: PR branding company, who says, hey, sorry about the long time,
Speaker 6: you know, to long time to respond to your emails.
Speaker 6: The First Tech Federal Credit Union. They've engaged our services
Speaker 6: to discuss this matter with you. However, we have a
Speaker 6: policy of not discussing customer affairs with any out with
Speaker 6: anybody outside because of you know, she quoted some bologna,
Speaker 6: but respect for customer privacy, notwithstanding the fact that the
Speaker 6: customer himself called a radio show to complain.
Speaker 4: You know, I understand this, So I.
Speaker 6: Said, well, I understand, So I said, okay, I'll just
Speaker 6: tell you know, I'll update everybody else say you guys
Speaker 6: had no meant but it turned out that Paul emailed
Speaker 6: me the next day at some point during the weekend,
Speaker 6: I think it was on Saturday, and he said, hey,
Speaker 6: they they they released my truck and uh I can
Speaker 6: go pick it up now. So, uh so whatever was
Speaker 6: going on in the back.
Speaker 2: Immediately immediately after you called?
Speaker 6: Yeah? Yeah, so okay emailed. Yeah. I emailed over a
Speaker 6: period of two days, and the only response I got
Speaker 6: from First Tech Federal Credit Union is no comments. That's
Speaker 6: how I that's all right?
Speaker 2: So basically, I but they got it. I'm hoping this
Speaker 2: is going to work. Mark is challenging my dinger, and uh, okay,
Speaker 2: but you I owe you two of them, and you know,
Speaker 2: let me let me just say something. Yeah, here's an
Speaker 2: inside joke. My dinger hasn't been working as it used to.
Speaker 2: But let me say, hey, Channon, did you get that?
Speaker 4: Did my dinger come through? Did my dinger come through?
Speaker 2: Mark?
Speaker 4: Come on, guys, it did too.
Speaker 6: All right, Tom, you can you guys hear that you
Speaker 6: can owe me a dinger. Don't worry about it.
Speaker 2: I think you're not Wait wait, wait, wait, you're not
Speaker 2: hearing that, Dmitri, No, you liars. I'm seeing it right
Speaker 2: on this boarde. It's so funny how he thinks we're
Speaker 2: all lying. No one can hear it.
Speaker 6: And by the way, Tom didn't touch anything.
Speaker 2: Okay, I'm going to challenge. I'm going to say, you
Speaker 2: do hear it?
Speaker 6: Yep, we hear it. We're messing with him.
Speaker 4: You let me see.
Speaker 2: Okay, I'm gonna turn it all the way up and
Speaker 2: I'm gonna I'm going to tell you you're hearing it
Speaker 2: right now. I'm gonna oh, okay, I'm gonna turn it
Speaker 2: right up. Just no, don't do it. I'm gonna do it, Shannon.
Speaker 2: Hold on one more?
Speaker 6: That was you.
Speaker 4: There?
Speaker 6: It is?
Speaker 4: Do you guys hear that one? Yep? Are you just
Speaker 4: telling them that?
Speaker 2: No?
Speaker 10: Yah?
Speaker 6: Because did you? If I tell them no, Oh, he
Speaker 6: won't believe me.
Speaker 4: Gosh, I'll get it.
Speaker 2: I'm but I'm watching it. Hold on, here's another one.
Speaker 2: You're watching it on YouTube. The people on YouTube here
Speaker 2: at no one else does though. You're not sending it
Speaker 2: to the station. You're just sending it to YouTube.
Speaker 4: Oh wait, YouTube's getting it. Yes.
Speaker 2: Oh okay, Now I got to figure out what the
Speaker 2: hell's going on you people.
Speaker 6: I bet you didn't touch any I get this.
Speaker 2: No no, that time I did. I tried to bring
Speaker 2: in a new sound of it. I'm so bashful. Okay,
Speaker 2: let's work on today show, Dimitri. Yeah, you got the
Speaker 2: you got his car back, you got the thing.
Speaker 6: Ding ding ding He thanks a lot. That's even better,
Speaker 6: ding ding ding ding ding.
Speaker 4: Just so.
Speaker 6: Thank you, Tom, It's very kind of you. I have
Speaker 6: another case closed from the twenty thirty. You guys want
Speaker 6: to hear about it now or we can do it later. Yeah,
Speaker 6: for no, for sure, let's do it so on the
Speaker 6: So this is a call that Mark took on the twenty.
Speaker 2: Wait wait, wait, wait, wait wait, Shan is saying we
Speaker 2: gotta wait. He's saying I took too much time on
Speaker 2: my dinger. Now we gotta take a break. By this
Speaker 2: is a break to recalibrate my dinger. Right after this,
Speaker 2: go with a sure thing Denver's Best roofer Excel roofing
Speaker 2: dot com.
Speaker 7: You don't pay a cent until you're content.
Speaker 2: Wait time for an insurance checkup, free no obligation comparison
Speaker 2: call Compass Insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three oh three, seven
Speaker 2: to seven to one. Help you'll think you're his only
Speaker 2: customer when you choose Frank durand the real estate man
Speaker 2: dot Com to list your home with Remax Alliance three
Speaker 2: oh three nine two zero sixteen twenty two. Hi Tom Martine,
Speaker 2: your troubleshooter three three seven one three talk seven one
Speaker 2: three eight two five five. So have you ever had
Speaker 2: a car threaten to be shut down if you don't
Speaker 2: do what you're supposed to do?
Speaker 4: Well? I just got one. Apparently my car is always been.
Speaker 2: They always tell me how many miles I have to
Speaker 2: service and all of that. Now they told me that
Speaker 2: we've gotten an alert, a service alert from your car.
Speaker 2: It they say that the tires are low, dangerously low.
Speaker 2: And also now my brake pads are in need of replacement,
Speaker 2: and I should pull over immediately and have them bring
Speaker 2: me in or and they say numerous other issues are overdue.
Speaker 2: If you do not, if you do not call or
Speaker 2: make an appointment, in essence, we are going to disable
Speaker 2: the vehicle. Now, why don't you believe that I'm looking
Speaker 2: right at it. I'm gonna I'll even put it up
Speaker 2: on it.
Speaker 6: I thought you were gonna send it to me to
Speaker 6: look at.
Speaker 4: Well, I'm going to I mean I haven't had a chance.
Speaker 4: I've been on the air.
Speaker 6: Can you imagine.
Speaker 5: I mean, what a great way to sell you stuff.
Speaker 5: We're gonna disable your car unless you bring it to
Speaker 5: the dealership.
Speaker 4: They say for safety. They have an obligation. You can
Speaker 4: disable this. You can go on. Okay, I'm gonna be honest.
Speaker 4: You can go on.
Speaker 2: When you hit the link, you go onto the app
Speaker 2: and it says to disable this service and take full responsibility.
Speaker 4: Blah blah blah. You can disable that for the future.
Speaker 4: I didn't know it was enabled.
Speaker 2: So anyway, folks, we are living in a big brother
Speaker 2: kind of society.
Speaker 4: There are all kinds of crazy.
Speaker 2: Go with a short thing Denver's Best Roofer, Excel Roofing
Speaker 2: dot com. You don't pay a cent until you're content.
Speaker 2: Three time for an insurance check up, free, no obligation.
Speaker 2: Comparison call Compass Insurance. Pay too much your coverage at
Speaker 2: dozens of insurance companies find out now three oh three
Speaker 2: seven seven to one help. You'll think you're his only
Speaker 2: customer when you choose Frank durand the real estate Man
Speaker 2: dot com to list your home with Remax Alliance three
Speaker 2: oh three nine two zero sixteen twenty two.
Speaker 1: Ripped news you needed, that's who you don't have. Run
Speaker 1: anxious as fast as we can. Shooter's gonna help.
Speaker 6: Come man, This is the Troubleshooter Show.
Speaker 2: No Tom Martino, Hello Tom Martino here, Welcome to the show.
Speaker 2: Three oh three seven one three talk seven one three
Speaker 2: eight two five five. We're here solving problems, answering questions,
Speaker 2: taking complaints. See, calls have been a little slow, which
Speaker 2: means you can get right through.
Speaker 4: Some days.
Speaker 2: We can't even breathe when it comes to calls. And
Speaker 2: I'm telling you, though, the important thing is that you
Speaker 2: call it the first sign of a problem, and don't
Speaker 2: wait now. We were talking about a lot of consumer issues.
Speaker 2: One of them, I mean a lot of people love
Speaker 2: they love looking at Super Bowl ads, and I talked
Speaker 2: about the ones that failed.
Speaker 4: Well, I only talked about a couple.
Speaker 2: One was about a kid that was dead, reminiscing on
Speaker 2: things he'll miss in his life because he was killed
Speaker 2: in a in his bathtub, and it was it was
Speaker 2: a commercial about child safety. Another one was about this
Speaker 2: mountain dew creature. It was a puppy monkey baby trying
Speaker 2: to show that you can combine bizarre things and that's
Speaker 2: what Mountain Dew did with juice and caffeine and Mountain dew.
Speaker 2: And then there's another one called Snickers Mechanics. Now this
Speaker 2: one was very strange. This one was about mechanics working
Speaker 2: on a car vehicle and they were eating a Snickers
Speaker 2: bar together and they got to the middle of the
Speaker 2: Snickers bar where their faces came together in a kiss.
Speaker 2: Two male mechanics. Then they stopped eating the bar in
Speaker 2: shock and followed by exaggerated as this says, exaggerated masculine
Speaker 2: reactions to the fact that they kissed.
Speaker 4: This ad was immediately canceled.
Speaker 2: And it was It drew great critics from lg B
Speaker 2: OH two O seven jeez, and it took LGBTQ.
Speaker 4: Plus you know, all the other whatever.
Speaker 2: Anyway, they all said that it was a homophobic and
Speaker 2: it showed that being gay was disgusting and it shouldn't
Speaker 2: portray that message. Anyway, they completely stopped the commercial and
Speaker 2: ran it nowhere. That was the Kissy commercial. Then there
Speaker 2: was the General Motors Robot. This is a controversial commercial
Speaker 2: that depicted a factory robot on the assembly line of
Speaker 2: General Motors dreaming that he was fired, and then he
Speaker 2: was contemplating suicide.
Speaker 4: He was going to end it all as a machine.
Speaker 2: Mental health organization strongly criticized anything that would trivialize suicide
Speaker 2: and depression, and to even suggest it would be an
Speaker 2: alternative to losing your job or the result of losing
Speaker 2: your job was scorned upon.
Speaker 5: I am so sick of the nanny state. That's ridiculous.
Speaker 2: In nineteen ninety nine, there was an ad this is
Speaker 2: the most defensive, they said of all time. In nineteen
Speaker 2: ninety nine, this commercial called the Kenya Mission. It was
Speaker 2: the most controversial Super Bowl ad ever.
Speaker 4: It was a shoe company, I don't know who.
Speaker 2: It was a commercial that showed white men hunting down
Speaker 2: a Kenyan runner in his their feet.
Speaker 4: They drugged him and then.
Speaker 2: Forcibly put their shoes on his feet, and after that
Speaker 2: he could run better and he felt better.
Speaker 4: It was universally.
Speaker 2: Condemned for its racist and colony colonialistic overtones, leading by
Speaker 2: the way, to legal action against the advertising agency and
Speaker 2: lasting damage. So these white men, by the way, they
Speaker 2: allow you to watch these commercials, these white men, I'm
Speaker 2: going to put the link up on I can put
Speaker 2: a link up.
Speaker 5: On our YouTube feed right mark if you're in the
Speaker 5: regular mode.
Speaker 2: I'm a wrench. So anyway, I'm going to put this
Speaker 2: up here, and here's the deal. Okay, so I copy
Speaker 2: the link and I'll go to my YouTube feed and
Speaker 2: feed it.
Speaker 4: But here's the point they're saying.
Speaker 2: Now, Now I can I can see that one. I mean,
Speaker 2: can't you see why that one would be offensive? For
Speaker 2: God's sakes, I see the commercial. Yeah, I'm gonna put
Speaker 2: up the link.
Speaker 5: Put it up, and I'll put a pole up if
Speaker 5: people think it's racist.
Speaker 2: Okay, let's do that. Hold on one second, I'm doing
Speaker 2: that right now. I'm on the feed. I just got
Speaker 2: on the feed.
Speaker 5: You might have to switch over to a referral list.
Speaker 2: Okay, I just turned that volume off. Okay, here's the link.
Speaker 2: Watch this and answer poll. That's what I'm gonna say. Now,
Speaker 2: there it is. I hope the Yeah. Okay, so I
Speaker 2: did it. Three oh three seven one three A two
Speaker 2: five five Antonio? What is your question about organ donation? Antonio? Yes?
Speaker 11: Can you hear me?
Speaker 12: Yes, sir, I'm just wondering if there if there is
Speaker 12: a protocol this. It's a person that we know of Famila,
Speaker 12: that we know they took the body to a woman
Speaker 12: under under middle forties. She got stroke, she got on
Speaker 12: a stroke, and she's supposed to have a service at
Speaker 12: the church on Friday.
Speaker 6: But yes, the funeral.
Speaker 12: Service is saying that they need to awake because she
Speaker 12: basically they returned her in pieces.
Speaker 2: So once or Antonio, Antonio, let me let me make sure,
Speaker 2: let me make sure I'm hearing you correctly. So there
Speaker 2: was a person in their mid eight at mid forties, right, a.
Speaker 4: Man or a woman?
Speaker 2: Yes, women, a woman died in her mid forties, and
Speaker 2: she was an organ donor, correct, and she and and
Speaker 2: she was returned in pieces.
Speaker 12: Yes, So is there a protocol because she's supposed to
Speaker 12: have a service at church, like having her body there,
Speaker 12: you know, present on Friday. But the funeral service is
Speaker 12: saying that they need to cremate her right away because
Speaker 12: it's I mean, it's basically in pieces.
Speaker 2: They say, okay, so they can't get her ready for.
Speaker 12: Showing no, no, like I said, it's yeah. The husband
Speaker 12: went to take a look at her body and and
Speaker 12: she she was shocked.
Speaker 2: Okay, hold on, this is this is this is quite shocking. Antonio.
Speaker 2: Let me ask a few questions here. When did she
Speaker 2: become an organ donor.
Speaker 12: I'm not sure to be honest, but she was perfectly fine.
Speaker 2: Well does the husband? Does the husband know when she
Speaker 2: became an organ downer? It must have been in the paperwork.
Speaker 12: I'm sure. Yeah, yeah, So I'm not We're not really
Speaker 12: close to the family. So we were invited to the
Speaker 12: service and then.
Speaker 2: And so what happened at the service? What happened at
Speaker 2: the service?
Speaker 12: The service is supposed to be this Friday, sir.
Speaker 4: And what's going to happen?
Speaker 12: They're trying to accelerate that because the under the house
Speaker 12: wants to cremate it.
Speaker 4: I get that. So what are they trying to accelerate.
Speaker 12: The cremation? But the service is supposed to be with
Speaker 12: the body at the church this Friday.
Speaker 4: I get it.
Speaker 2: So are they saying let me ask you this, Antonio? Okay,
Speaker 2: what is your question? I guess we ought to go
Speaker 2: to that because I don't know what your question is.
Speaker 4: What is it?
Speaker 12: Is there a protocol to follow, like once you're an
Speaker 12: organ donor, right, they're supposed to return the body and
Speaker 12: I mean able to have it to present in a
Speaker 12: in a service or.
Speaker 2: I get what you're saying, Antonio. I get what you're saying,
Speaker 2: hold on, let me look, let me look this up.
Speaker 2: I know some people in the business of cremation and funerals.
Speaker 4: I want to ask them off the air.
Speaker 2: Hold on three h three seven one three talks seven
Speaker 2: one three eight two five five.
Speaker 4: I'm Tom Martinez. This is this is a touchy situation.
Speaker 4: We'll talk about it.
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Speaker 2: Time for an insurance check up free, no obligation. In comparison,
Speaker 2: call Compass Insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three oh three seven
Speaker 2: seven to one help. You'll think you're his only customer
Speaker 2: when you choose Frank durand the real estate man dot
Speaker 2: com to list your home with Remax Alliance oh three
Speaker 2: nine two zero sixteen twenty two. Hi Tom Martine, your troubleshooter.
Speaker 2: Three oh three seven one three talk three oh three
Speaker 2: seven one three eight two five five. All right, yeah,
Speaker 2: I'll bring up Marx camera in a second. I've been
Speaker 2: so busy doing other stuff. And if you want to
Speaker 2: see his ugly face, we'll do it. But right now
Speaker 2: I want to talk about things that people are calling about,
Speaker 2: and this organ donation. This is what I'm learning, Antonio.
Speaker 2: Usually when you surrender your organs, there are disclaimers because
Speaker 2: different organs require different amounts of surgery or different amounts of.
Speaker 4: Mutilation so to speak. I hate use that word.
Speaker 2: So really it depends on the organs being donated. You
Speaker 2: many times people who I don't know I put it,
Speaker 2: do multiple donations. They they're not intact.
Speaker 12: I mean the I mean, you were really healthy. I'm
Speaker 12: assuming that they took everything that they can use.
Speaker 5: But they're supposed to show you up so they can
Speaker 5: lay in a coffin.
Speaker 2: Though, well, okay, it was normally Yeah, here's what it says.
Speaker 2: If the donor has specified in the agreement that the
Speaker 2: body must be returned intact for viewing the procurement documentary, Well,
Speaker 2: do they have a document where they Okay, so they
Speaker 2: were promised this, Okay, I know, No, don't say okay,
Speaker 2: I'm asking a question.
Speaker 4: Where they promised this?
Speaker 2: I don't.
Speaker 6: I don't think they will.
Speaker 12: I mean, the husband was pretty devastated about it. Could
Speaker 12: that she was pretty healthy and told me she just
Speaker 12: got a stroke.
Speaker 2: So here's what they said, Mark, where are you reading
Speaker 2: yours from? Where are you reading yours from?
Speaker 4: Mark?
Speaker 5: I read that from Microsoft AI.
Speaker 4: Oh. But here's the deal.
Speaker 2: These these are the ethics that cover these kinds of things.
Speaker 4: I'll give you that website in a second. But what they're.
Speaker 2: Saying is that normally, normally there are provisions to get
Speaker 2: the body intact as much as possible, but.
Speaker 4: It depends on the program.
Speaker 2: Like in rare cases there's extensive donations and sometimes it's
Speaker 2: for science and they don't return it. In other cases
Speaker 2: they go so far as to dress the body with
Speaker 2: artificial limbs and make it look up here whole.
Speaker 4: I really don't know what to say.
Speaker 2: Who was the one harvesting what organization harvested the organs?
Speaker 12: I'm not sure, sir, I got very little information.
Speaker 2: Well, okay, we need to get all the if you
Speaker 2: want to pursue this.
Speaker 4: So right now, what are they doing? Tell me what
Speaker 4: the family's doing?
Speaker 2: Right now?
Speaker 12: They're getting calls from the general service about they need
Speaker 12: to incinerate.
Speaker 4: What are they doing?
Speaker 2: Are they upset? Are are they upset? Are they gonna
Speaker 2: go through with the closed coffin? What are they doing?
Speaker 12: They're gonna go ahead and just close it because her
Speaker 12: husband went to see her and he's like, it's basically
Speaker 12: a pile of stuff.
Speaker 2: Oh my god, that is so sad. That is so sad. God,
Speaker 2: that just doesn't sound right. Could you do me a favor, really?
Speaker 2: Can you get the name of the organization that harvested?
Speaker 12: Yeah?
Speaker 2: And could you don't ask the husband for any documents
Speaker 2: they signed?
Speaker 12: Yeah?
Speaker 4: Okay, is this husband a friend of yours?
Speaker 12: She was more a friend of my wife, know, okay,
Speaker 12: I just know that somebody is from church, but she
Speaker 12: knows she knew my work more and he wasn't minded
Speaker 12: us to the service just on Sunday. Yeah, and I
Speaker 12: get it coming today or yesterday. They were asking me
Speaker 12: they can ascelilate everything because they need to cremate her
Speaker 12: right away.
Speaker 4: What Antonio.
Speaker 2: Okay, So do me a favor and get me that information.
Speaker 12: Yeah, okay, And I just call you guys back or
Speaker 12: is there an email?
Speaker 4: Absolutely? Now, we're going to give you somebody to talk to.
Speaker 2: Let's give it. Could Gina give this to a deputy
Speaker 2: there that can take his call back and can talk
Speaker 2: to him personally. I want to get to the bottom
Speaker 2: of this. Really, I do this. This is sad, Sandra.
Speaker 2: What's going on with you?
Speaker 4: Sandra?
Speaker 13: Thanks so much or taking my call. I wanted to
Speaker 13: check with you. My daughter will be relocating to the
Speaker 13: Houston area and so we've got movers taking most of
Speaker 13: her things, but we need to get her car down there.
Speaker 13: So we have an option.
Speaker 2: Now hold on some moving vans. Some moving vans will
Speaker 2: put a car on it. Yeah.
Speaker 13: This is going to be a smaller company that we've
Speaker 13: worked with many times here in the Springs, and I
Speaker 13: really like him and I'm comfortable with him, but unfortunately
Speaker 13: I've checked with him and that's not an option. But
Speaker 13: kind of car drive it. It's a twenty twelve Toyota wrap.
Speaker 12: All right, and it all the best way, always good shape.
Speaker 4: Yeah, the best way, always always.
Speaker 2: Is to have a friend or a family member or
Speaker 2: the owner drive it themselves. That's always the best. If
Speaker 2: you have a friend or family really, it's really cheap
Speaker 2: to get a one way ticket for them home. That's
Speaker 2: the best way. Okay, I'm just telling you that they
Speaker 2: can drive it. They can, you know, take their time
Speaker 2: if you trust them. Now, there are transport companies, and
Speaker 2: the reason I asked about the car is because these
Speaker 2: transport companies are expensive. For example, the cheapest I don't
Speaker 2: know of any transport that would be done for less
Speaker 2: than eight hundred bucks.
Speaker 13: Yeah, yeah, I think from what we're hearing, it would
Speaker 13: be anywhere from five hundred to one thousand, and now
Speaker 13: getting the with a time frame, probably more like a thousand.
Speaker 13: But I also, I know you've had horror stories in
Speaker 13: regard to some situations with weavers and everything, and I'm
Speaker 13: sure I'm just not familiar with carriers versus brokers.
Speaker 2: And all that well, okay, if you have to do it,
Speaker 2: you're never going to go through a carrier.
Speaker 4: They're all brokers. Now.
Speaker 2: The thing is, though, that there are good brokers, and
Speaker 2: there are people that can, and I know some, but
Speaker 2: they're very expensive.
Speaker 4: They're they're for expensive cars and they're for people that can.
Speaker 2: I mean, I could give them to you, but I
Speaker 2: know they're going to be expensive.
Speaker 4: I just know it. I mean, I've had very expensive
Speaker 4: cars moved in.
Speaker 2: The past, but but I don't know of any where
Speaker 2: it's cost effective for a regular car. What I tell people,
Speaker 2: if you're moving a regular car, get it on the
Speaker 2: moving van, or get a friend or relative to help
Speaker 2: you out. It's well worth paying their way, the gas
Speaker 2: and then home. It's well worth it, right, So that's
Speaker 2: what I will, And please don't fall for these brokers.
Speaker 13: If that doesn't appear to be an option outside of
Speaker 13: you know, if I wanted to just check the prices
Speaker 13: and see who would you?
Speaker 2: Okay, well, I don't mind giving you names now, and
Speaker 2: again I hate giving these names out.
Speaker 4: And I'll tell you why.
Speaker 2: They call me and say, Tom, we you know we're
Speaker 2: a specialty company. Blah blah blah. They don't mind me
Speaker 2: giving these names out. The problem is is they're not
Speaker 2: on my referral list. They're just people that i've personally used.
Speaker 2: So a lot of people get confused and say this
Speaker 2: company and get and call me back, and they shouldn't
Speaker 2: be on your list, and they're not on my list.
Speaker 2: And the reason they're not on my list is because
Speaker 2: they're a specialty company. So that's why they're not on
Speaker 2: my list. One of them is, uh, let me just
Speaker 2: find it is Baja Auto Transport okay, bah baga. And
Speaker 2: you know, here's how I found these guys in the beginning.
Speaker 2: I found them because I went to these car dealers
Speaker 2: that really use transports all the time, and they all
Speaker 2: recommended so ba aha b a Ja Auto Transfert. Here's
Speaker 2: the number three O three eight seven to two thirty
Speaker 2: six seventy two. Again, I'm not vouching for him. I've
Speaker 2: used them.
Speaker 13: Okay, Well, that's fine, Yeah, I get that. It eight
Speaker 13: actually came up on one of the lists as far
Speaker 13: as a good one.
Speaker 2: And the other one is JS okay Juliet Sierra JS
Speaker 2: Auto Transport, and that's seven four four eight five five
Speaker 2: fourteen seventy three.
Speaker 13: Okay, great, Well that helps to get it.
Speaker 4: You know how it works out.
Speaker 2: You know, well, yeah, it'll give you, it'll give you
Speaker 2: a price to compare to flying your friend home, right.
Speaker 13: Right, And I don't even mind doing that and everything
Speaker 13: this time of year, you know, with the weather and everything,
Speaker 13: I'm just wondering, you know, if it almost makes sense
Speaker 13: just to have it transport. I didn't get it down there,
Speaker 13: but you know, I'm just kind of trying to check
Speaker 13: our options.
Speaker 4: Now.
Speaker 2: I got a note here, and I get this note
Speaker 2: every time Sue's left this note.
Speaker 4: And I am not aware of JFR Cars.
Speaker 2: We have a dealer, a broker, and they're a dealer,
Speaker 2: but they they can source cars and stuff JFUR Cars.
Speaker 2: And every time I talk about this, I believe Sue says, Tom,
Speaker 2: JFR Cars does autos transport.
Speaker 4: SU's are you around? Can you get on a mic?
Speaker 2: Are you sure they actually do it or do they
Speaker 2: know of people who do it?
Speaker 4: I'm confused.
Speaker 2: I never knew of JFR Cars being an auto transport company.
Speaker 4: Tom, I could give you a little bit on that.
Speaker 4: Go ahead. Yeah, when I had that car.
Speaker 8: That I bought, they arranged transport from Kansas to Denver.
Speaker 2: And that was a very that was a highlight specialized car.
Speaker 2: Here's what I want to know. Did JF Cars arrange
Speaker 2: it like a broker?
Speaker 10: Yes?
Speaker 4: Did they actually move it?
Speaker 8: No, they did like a broker similar let's say the
Speaker 8: movers in Florida, but an honest people.
Speaker 4: So they found you people to do it correct.
Speaker 2: Okay, So you might want to call JFR Cars Okay,
Speaker 2: and just ask them who they use or they can
Speaker 2: arrange it and see what their prices are. Thanks sus. Yeah,
Speaker 2: now I know what Sue's meant. If you called JFR Cars,
Speaker 2: they can help, all right. Three h three seven one
Speaker 2: three A two five five more coming right up. Go
Speaker 2: with a sure thing Denver's best roofer Excel Roofing dot com.
Speaker 7: You don't pay a cent until you're content.
Speaker 2: Time for an insurance checkout free no obligation comparison call
Speaker 2: Compass Insurance paying too much your coverage at dozens of
Speaker 2: insurance companies find out now three oh three seven seven
Speaker 2: to one help. You'll think you're his only customer when
Speaker 2: you choose Frank durand the real estate Man dot com
Speaker 2: to list your home with Remax Alliance three oh three
Speaker 2: nine two zero sixteen twenty two.
Speaker 4: Hi Tom, Martino here.
Speaker 2: Three O three seven one three talk seven one three
Speaker 2: eight two five five Chopper, Deputy Chopper, he has Paul.
Speaker 2: I think he wants to give an update on a problem.
Speaker 2: Go ahead, Chopper, take it away. Tell me about the call.
Speaker 2: This happened last week.
Speaker 8: Paul brought his Chevy truck twenty twenty one with U
Speaker 8: engine light came on and for some reason the dealership
Speaker 8: thought it was a high pressure fuel pump and they
Speaker 8: charged some seven hundred and eighty bucks or something around that.
Speaker 2: Okay, so this was a Silverado, right.
Speaker 4: Yes, it was, sir.
Speaker 8: They sent him on his way out the door and
Speaker 8: the engine light came back on. They brought it back
Speaker 8: on in they talked about it be possibly the rail
Speaker 8: and it was going to take a lot more repair.
Speaker 8: So we got the call. Mark was pretty hard on
Speaker 8: the dealership, rightfully, so and for Spradley went ahead and
Speaker 8: contacted Chevrolet, which said they would handle fifty percent of
Speaker 8: the total costs. And then I talked to the dealership
Speaker 8: and a couple of the people there. They're going to
Speaker 8: handle the other fifty percent. So the total cost of
Speaker 8: the repair is going to be taken care by the
Speaker 8: dealership and Chevrolet, which they're doing some work on it now.
Speaker 8: They should get it back tomorrow. Paul's going to tell
Speaker 8: me if everything's okay. But it looks like, uh, they
Speaker 8: came through on the deal, Chopper.
Speaker 6: I think the hyper fuel pump was over seven thousand?
Speaker 4: Was it over seven thousand?
Speaker 6: Yeah?
Speaker 2: What right?
Speaker 1: Yeah?
Speaker 4: Yeah, that's why I was here.
Speaker 6: I heard that phone call.
Speaker 8: Yeah, you're right, I think, well let me let me
Speaker 8: let me go ahead, let me ask a question.
Speaker 2: He spent this money to begin with, So does he
Speaker 2: get that money back?
Speaker 4: That part I will get from him tomorrow.
Speaker 6: He never, He never picked it up. Man, he spent
Speaker 6: seven paid for him.
Speaker 5: Listen, he spent seven grand on the fuel pump, or
Speaker 5: was going to spend seven grand. Then they called him
Speaker 5: and said it wasn't the fuel pump, it's the fuel rail.
Speaker 5: So they wanted an additional couple grand or whatever it was.
Speaker 6: But he never needed to hear that.
Speaker 4: The deal. It says here though, that he did have
Speaker 4: a replace.
Speaker 6: He had it replaced, and he drove off with it
Speaker 6: and the engine light came on immediately again.
Speaker 4: Yeah.
Speaker 2: Yeah, So here's what I need to know. Here's what
Speaker 2: I need to know in general when we take this thing,
Speaker 2: it's in its entirety. Is he net seven grand to
Speaker 2: the good?
Speaker 4: I mean?
Speaker 2: Is he is this dealer paying for In other words,
Speaker 2: he did come in with a problem.
Speaker 4: So does he have any money out of pocket? Right?
Speaker 8: And as I understand it, he's going to walk out
Speaker 8: of there not paying anything.
Speaker 4: Well, so that's weird. I mean, that's good.
Speaker 2: But so he goes in with a serious with a
Speaker 2: serious fuel problem, and even though they misdiagnosed.
Speaker 5: Its guys, he's not going to pay anything for the
Speaker 5: fuel pump.
Speaker 6: That's gonna be zero.
Speaker 5: My guess is he's got to pay for the fuel
Speaker 5: rail because that's what it needed in the first place.
Speaker 4: That's not how I got it.
Speaker 8: Because I got it the Chevrolet was going to pick
Speaker 8: up fifty percent and they were going to pick up
Speaker 8: fifty percent of everything.
Speaker 6: Yes, that's that's even better, Chopper.
Speaker 4: I know, I will know. I know. It's very it's
Speaker 4: very very odd.
Speaker 2: Not because they it's it's not nice, it's very nice.
Speaker 2: But normally, when you go in with a problem, you're
Speaker 2: going to pay something anyway. And for them to say,
Speaker 2: you know what, because of all of this, you're not
Speaker 2: going to pay a dime.
Speaker 8: I think they're like crazy that it's covered by warranty.
Speaker 8: Since Chevy's doing wall shit, they're going to pick up
Speaker 8: fifty percent. I'll know more tomorrow when it's released.
Speaker 2: Yeah, yeah, get some of those details for us. I
Speaker 2: would like to just know for the heck of it.
Speaker 2: Thank you, though, I appreciate that, Uh chopper, Well, here's
Speaker 2: my dinger ding ding ding ding because my sound effects
Speaker 2: aren't working and I don't want to hear Mark make
Speaker 2: fun of my.
Speaker 4: Oh god, thank you?
Speaker 2: Three oh three seven one three talk seven one three
Speaker 2: two five five. All right, now I want to uh
Speaker 2: talk to let's see, oh Mark, Mark's next?
Speaker 4: Go ahead?
Speaker 2: Mark?
Speaker 4: Yes, hi Mark? What's going on? Hey?
Speaker 12: Tom?
Speaker 4: Hey talk? I've got.
Speaker 9: I have a relative that's trying to get some hair
Speaker 9: regrowth through different procedures.
Speaker 12: Yeah, she tried.
Speaker 9: She tried PRP a couple of times, very expensive and
Speaker 9: really didn't get too many results. But we've also read
Speaker 9: about you can get ubilical cord stem cell treatment along
Speaker 9: with p r P.
Speaker 4: Have you heard of that? Yeah, listen, I'm going to
Speaker 4: tell you something.
Speaker 2: Normally, any fluids that do not come from you that
Speaker 2: are shipped to a clinic are less effective and sometimes
Speaker 2: not effective at all. Now, okay, there is something called exosomes,
Speaker 2: which is a little different. It used to be you
Speaker 2: could not transform, you can't could not transport stem cells.
Speaker 2: So when I would evaluate a stem cell clinic, I
Speaker 2: would say, if they're giving you U bilical cord fluid,
Speaker 2: or if they're giving you a stem cells that are
Speaker 2: transported to the clinic, you're not getting living stem cells
Speaker 2: by the time they inject them, which is true.
Speaker 4: But there is.
Speaker 2: Something else called I believe they're called exosomes, and what
Speaker 2: it means is it's a part of the stem cell
Speaker 2: that is used. I God, I gotta, I gotta think
Speaker 2: of the name of it. And that's what Denver region.
Speaker 9: Hey, I think I've heard the word x X to
Speaker 9: me or.
Speaker 6: Working great Tom.
Speaker 2: That's what I'm talking. That's what I got. I got
Speaker 2: that along with PRP, my own PRP.
Speaker 4: And I want.
Speaker 2: To ask Joel to get Joel on good idea. Get
Speaker 2: Joel on and ask them because I'm telling you they
Speaker 2: have it down. Man.
Speaker 4: Whatever they did worked for me.
Speaker 2: But you know, I can't guarantee results for anyone else,
Speaker 2: but it worked for me.
Speaker 14: And so I saw where there's a clinic in Santa Monica, California,
Speaker 14: and we have a nurse in Virginia.
Speaker 9: There Colorado, we're in Colorado.
Speaker 6: Where why would you go to why.
Speaker 4: Would you go to California?
Speaker 6: Or or well where.
Speaker 4: Why go out of town?
Speaker 9: Well, because I haven't been able to find a place
Speaker 9: in Denver that does the combination of your own PRP
Speaker 9: with the imbocal cord stem cell mixture.
Speaker 4: Well, you you don't want the umbilical cord. You don't
Speaker 4: want umbilical cord, oh.
Speaker 2: Because you're not getting anything living.
Speaker 6: Uh huh uh.
Speaker 9: But the PRP didn't work, and that was they draw
Speaker 9: blood from her and they spun it.
Speaker 15: You know, whatever they do with it is.
Speaker 9: Uh yeah, And it costs total of a couple of treatments,
Speaker 9: you know, around four thousand dollars and no no results
Speaker 9: really to speak of. So that's why we're looking for
Speaker 9: that other, this other treatment, which you know, you can
Speaker 9: go to Mexico, you can go different places. But Santa Monica,
Speaker 9: California offered it. But by the time we fly there,
Speaker 9: you know, we're paying so much.
Speaker 2: Okay, now go with a sure thing, Denver's best roofer
Speaker 2: Excel Roofing Dot com.
Speaker 7: You don't pay a cent until you're content.
Speaker 2: Please time for an insurance check up free, no obligation.
Speaker 2: Comparison call Compass Insurance paying too much your coverage at
Speaker 2: dozens of insurance companies find out now three oh three
Speaker 2: seven seven to one help. You'll think you're his only
Speaker 2: customer when you choose Frank durand the real estate Man
Speaker 2: dot com to list your home with Remax Alliance three
Speaker 2: oh three nine two zero sixteen twenty two.
Speaker 1: Ripped you need so you don't have come run in
Speaker 1: ches as fast as we can. Shooter's gonna help come.
Speaker 3: Man six is the Troubleshooter Show. No Tom Martinez, Hey,
Speaker 3: welcome to the show.
Speaker 2: I'm here to help you solve problems, answer questions, taking plagues,
Speaker 2: to make.
Speaker 4: Your life a little easier. Let's get right to this.
Speaker 10: We have.
Speaker 2: An expert on I wants to talk about this at
Speaker 2: Denver Regien dot com, doctor Joel Trdak. I want to
Speaker 2: talk about hair restoration, and Joel, when I had the
Speaker 2: hair done my hair restoration, they used PRP part of
Speaker 2: my own blood, and then they use some stem cells.
Speaker 2: But they it wasn't really raw stem cells because stem
Speaker 2: cells don't work when you have them shipped to a clinic.
Speaker 2: Everyone knows that. But since all of that, they have
Speaker 2: come up with something by I don't know what it's
Speaker 2: called exosomes. Does that make sense? EVS?
Speaker 4: What are they.
Speaker 11: So?
Speaker 12: So exosomes?
Speaker 11: What exosomes are are the byproduct of stem cells. So
Speaker 11: what these their They're pharmaceutical companies. What they do is
Speaker 11: they'll take stem cells and they'll grow them in a media.
Speaker 11: And the material that the stem cells produce, which is
Speaker 11: basically chemical signals that the stem cells use to signal
Speaker 11: other cells to do things. Those signals themselves, that packet
Speaker 11: of material is called an exosome.
Speaker 12: Uh.
Speaker 11: And so what we're able to use is use these exosomes,
Speaker 11: use them in hair restoration, and they signal the cells
Speaker 11: in your scalp, your hair follicle cells to rejuvenate, start
Speaker 11: to reproduce hair where they have become dormant. So it
Speaker 11: restores the blood flow. The PRP mixed with the exosomes
Speaker 11: restores the blood flow and thus restores the full canasody
Speaker 11: of the hair follicle to generate hair again, even if
Speaker 11: they have been dorming out more period of time.
Speaker 2: One thing I wanted to mention. So there are people
Speaker 2: who have heard of stem cell therapy. By the way,
Speaker 2: stem cell therapy where you give your own stem cells
Speaker 2: and they spin them down and put them back in you,
Speaker 2: along with PRP, is still viable therapy for pain and
Speaker 2: ligaments and joints and all of that.
Speaker 4: Okay, still viable. Now.
Speaker 2: When I used to tell people do not get umbilical
Speaker 2: cord blood and do not get stem cells that are
Speaker 2: shipped to a clinic, I still stand by that. There
Speaker 2: was testing years ago and basically some of the top
Speaker 2: stem cell clinics in the country realized that all of
Speaker 2: those fluids that are shipped to clinics do not have
Speaker 2: any living stem cells left when they get there, and
Speaker 2: there's no way to do it legally and ethically under
Speaker 2: FDA guidelines where you can concentrate them enough to ship them.
Speaker 2: So what I have always said was, if you're having
Speaker 2: stem cell therapy done, make sure they harvest the stem
Speaker 2: cells from your fat or bone marrow and then redirect
Speaker 2: them back to you. That's the only effective way to
Speaker 2: get stem cell therapy. However, when it comes to hair restoration,
Speaker 2: you do not, as a mark, do not think that
Speaker 2: when they mix PRP with umbilical cord blood. You're gonna
Speaker 2: get some special mixture. You're gonna waste your money. Okay. Now, however,
Speaker 2: when it comes to hair restoration, the xi zomes were
Speaker 2: great along with your PRP and you don't have to
Speaker 2: go out of town to get those. Does that all
Speaker 2: make sense to you, Mark?
Speaker 4: Yeah?
Speaker 15: So the.
Speaker 9: So the treatment that I could get, oh oh, my
Speaker 9: friend could get in the Denver area would be still
Speaker 9: a mixture of my own PRP and then they have
Speaker 9: to take more somewhere else out of my fat or
Speaker 9: a bone marrow.
Speaker 4: That No, No.
Speaker 2: That's exactly that's I said. Exactly the opposite of that
Speaker 2: I said. If you went to a stem cell therapy
Speaker 2: clinic for pain, ligaments or joints, you would want them
Speaker 2: to harvest your stem cells and you would.
Speaker 4: Want them to use those.
Speaker 2: However, if you're doing hair replacement, you can get by
Speaker 2: with exisomes that is not that is not umbilical cord
Speaker 2: fluid or this other cheap crap that other clinics ship
Speaker 2: to their labs and claim they have living stem cells. Okay,
Speaker 2: exosomes do not claim to be living stem cells. Ex
Speaker 2: Zomes claim to be derived from living stem cells and
Speaker 2: they have the signaling that stem cells do.
Speaker 4: They work.
Speaker 2: Stem cells shipped remotely do not work. So if you
Speaker 2: wanted hair loss therapy, you could go and get your
Speaker 2: stem cells taken from you and put back in your head.
Speaker 2: That would stem cells would work along with PRP, if
Speaker 2: you could find a clinic locally to do that. But
Speaker 2: why go through that if you can get the byproduct
Speaker 2: called exosomes and you don't have to donate anything except
Speaker 2: a little blood for the PRP.
Speaker 9: Okay, So that exit zone is just a trademark product
Speaker 9: or something.
Speaker 4: No, it's not a trade, it's a process.
Speaker 11: The best way to the best way to think about
Speaker 11: it is it's a chemical that's released by stem cells,
Speaker 11: and so they're able to isolate and preserve that chemical
Speaker 11: without having to preserve a live stem cell. So you
Speaker 11: have all the byproducts which doesn't need to be kept alive.
Speaker 11: It just needs to be preserved so that it doesn't
Speaker 11: break down like any other drug.
Speaker 2: Uh.
Speaker 11: And that's what we use to treat the scalp to
Speaker 11: regrow hair. And it's three treatments over the course of
Speaker 11: three months. So you common you do the first one,
Speaker 11: a month later you do the second one. The third month,
Speaker 11: you do the third one and for most people that's
Speaker 11: more than enough to regrow their hair. And I would say,
Speaker 11: and you know, Tom is a good resource for this.
Speaker 11: Like I'd say, like about three week thing, you start
Speaker 11: to grow hair, and by about six weeks you'll have
Speaker 11: people telling you that they're noticing that you have more hair,
Speaker 11: and then it continues to grow their.
Speaker 9: Okay, so your clinic is somewhat different than the normal clinics.
Speaker 9: Like my friend went to spend a lot of money
Speaker 9: supposedly PERP where they took her blood out of sponge
Speaker 9: it put it back in. She got virtually nothing out
Speaker 9: of it. But your clinic with the X to me,
Speaker 9: whatever you call it, it is a superior way.
Speaker 4: Okay, Well hold on now, hold on, just PRP. Just
Speaker 4: PRP has.
Speaker 2: Been effective in some cases for hair restoration. What Joel
Speaker 2: and his clinic found is that adding they were doing
Speaker 2: stem cells too, real stem cells and PRP, then Joel,
Speaker 2: you guys found exi zomes work just as well. Because
Speaker 2: this guy in southern California was doing some research right.
Speaker 11: Well, he was actually performing procedures and getting great results.
Speaker 11: So we just basically followed his protocol and we're getting
Speaker 11: just as great results as well. So that's how we
Speaker 11: came to change our protocol from using them cells to
Speaker 11: using exosomes.
Speaker 9: Okay, yes, that sounds like a much better procedure and
Speaker 9: sounds like there's more results from that than what we've
Speaker 9: already went through.
Speaker 2: I don't know what the percentages are, so, Joel, I
Speaker 2: don't know what your percentages are for success.
Speaker 11: Well, we get really great results when we're doing it
Speaker 11: on appropriate patients. I mean, the key is to make
Speaker 11: sure that when we're treating a patient that we are
Speaker 11: going to get the best result. So, for example, if
Speaker 11: somebody has a big bald spot that's been sitting a
Speaker 11: bald spot for a long period of time, they're going
Speaker 11: to need a hair transplant and end this therapy. If
Speaker 11: it's somebody who's having excessively thinning hair, even if it's
Speaker 11: really really excessive, as long as there's some hair follicles
Speaker 11: in the area, then we can thicken all that up.
Speaker 11: But we do. We do our consultations on a patient
Speaker 11: by patient basis. So what you'll do is you'd be
Speaker 11: interacting with Ty, who is our patient coordinator. You'll send
Speaker 11: him by phone pictures of your scalp our team will
Speaker 11: look at that. If they need more pictures will tell you,
Speaker 11: but they'll look at that, and based on your individual
Speaker 11: scalp baldness pattern, we'll be able to come up with
Speaker 11: a treatment plan that we think is gonna work best
Speaker 11: for you. So it's really a case by case basis
Speaker 11: as to you know, we don't want to have failures, obviously,
Speaker 11: so we're only going to tell you that we think
Speaker 11: it's gonna work. If we think it's gonna work, and
Speaker 11: if it's a big bald area, this procedure is not
Speaker 11: going to be enough to get the job done. You'll
Speaker 11: need more than that. But if it's, like I said,
Speaker 11: just thinning, even if it's excessive thinning, we can restore
Speaker 11: that with just this procedure.
Speaker 4: I'm living proof of that.
Speaker 2: Hey, Mark, go to the website Denverregen dot com and
Speaker 2: you can get a hold of Joel or Tie no problem,
Speaker 2: bro Okay, thank you, Joel, appreciate it, yep, Denverregen dot com.
Speaker 2: Now we have an expert coming up. And I say
Speaker 2: an expert because we have very few attorneys that take
Speaker 2: on these kinds of cases when it comes to contractors,
Speaker 2: and we're going to talk to him right after this
Speaker 2: on the Troubleshooter Show three O three seven one three
Speaker 2: eight two five five and and speaking of experts, we
Speaker 2: also have a state planning experts like Dan McKenzie who
Speaker 2: can do a simple will, a trust, even creative LLCs
Speaker 2: to carry property through one's death and have members of
Speaker 2: the LLC agree to certain operating procedures. It's like I
Speaker 2: call it a poor man's trust, but it has its place.
Speaker 2: You know. Dan mackenzie is very creative. You can contact
Speaker 2: him at this place right here. This is his website.
Speaker 2: Co plans dot co or a three three co plans
Speaker 2: Go with a sure thing Denver's Best Roofer Excel Roofing
Speaker 2: dot com.
Speaker 7: You don't pay a cent until you're content.
Speaker 2: Time for an insurance checkup free no obligation comparison call
Speaker 2: Compass Insurance paying too much your coverage at dozens of
Speaker 2: insurance companies find out now three oh three seven seven
Speaker 2: to one help. You'll think you're his only customer when
Speaker 2: you choose Frank durand the real estate Man dot com
Speaker 2: to list your home with Remax Alliance three oh three
Speaker 2: nine two zero sixteen twenty two three seven to one
Speaker 2: to three talk seven one three eight two five five.
Speaker 2: Deputy D was so distressed. He was working on a
Speaker 2: case while we were all distressed by it. We were
Speaker 2: working on a case where a scumbag, an absolute scumbag,
Speaker 2: took money from a woman and was so blatantly bold
Speaker 2: about it.
Speaker 4: Dimitri, Yes, I want to summarize that.
Speaker 6: Yeah, you know, I'm summarize. Yeah. It's a case that
Speaker 6: Bo has been handling since before I even joined your show,
Speaker 6: and I've been helping him with it. Okay, as it
Speaker 6: got complicated and it needed a lot of follow up
Speaker 6: and we both just kind of tagged team the matter.
Speaker 6: But yeah, the basically, the short version of it is,
Speaker 6: there's an elderly lady in card Springs who bought a
Speaker 6: piece of land with the last of her money. She
Speaker 6: sold her home, used the last of her money to
Speaker 6: buy a little piece of land near the springs and
Speaker 6: bought a log cabin kit that needed to be assembled
Speaker 6: on site and made into a home, and she entered
Speaker 6: into a Her name is Carol, and the contractor's company,
Speaker 6: you may recall, was called Patriot Remodeling or Patriot Home.
Speaker 6: I don't remember, but the word Patriot was in there
Speaker 6: and the guy she signed to deal with is you know,
Speaker 6: the infamous Justin Garcia. So in researching, in researching this matter,
Speaker 6: I came across Hollington Law's website. It's a firm down
Speaker 6: there in Parker that appears to me.
Speaker 4: First, why don't you.
Speaker 2: First wait, wait wa, whoa whoa whoa whoa whoa?
Speaker 6: First explain what Garcia did?
Speaker 12: Oh?
Speaker 6: Yeah, So Garcia took, according to the to the to Carol,
Speaker 6: Garcia took her last sixty two or sixty three thousand dollars.
Speaker 6: And that was the extent of what he did. He
Speaker 6: didn't do any work, He didn't pull any permits, He
Speaker 6: doesn't seem to have had any plans to even start
Speaker 6: the work. So Carol called you and in hopes of
Speaker 6: trying to get the last of her money back because
Speaker 6: she's broke, she's elder now.
Speaker 16: Now, not only did she pay six not only did
Speaker 16: she pay sixty two thousand to this scumbag, but didn't
Speaker 16: she buy the kit from another trump twenty eight grand?
Speaker 6: Yeah you know, I don't remember how much she paid
Speaker 6: for the kid or the land, because that wasn't the.
Speaker 4: Twenty of them.
Speaker 6: Yeah twenty eight, yeah, twenty eight for the kid sounds
Speaker 6: about right.
Speaker 12: Now.
Speaker 6: I do agree that that was all. You know, those
Speaker 6: are all very poor decisions. But the fact that this
Speaker 6: lady made very poor decisions doesn't give anybody the right
Speaker 6: to take the last of her money and keep it.
Speaker 6: I mean, who does this guy think he is?
Speaker 9: Now?
Speaker 2: What did he say when we confronted him? He was
Speaker 2: He said it was all a matter of cont.
Speaker 6: Yeah, he's smug, you know. He smugly said that this contract,
Speaker 6: which I read several times, supersedes the State Contractor Trust
Speaker 6: Act because in it he had Carol wave her right
Speaker 6: to the benefit of that Act. And by the way,
Speaker 6: that's not a waivable right anyway. And uh, but but look,
Speaker 6: here's what we're talking about. Yeah, here's what we're talking about.
Speaker 2: Under the Contractor's Trust Act, when a contractor takes money,
Speaker 2: it literally has to be put in trust for that
Speaker 2: job and cannot be mixed, matched or spent outside of
Speaker 2: that job. He said, oh, no, no, no, my contract
Speaker 2: allowed me to do anything I wanted anyway, without us further,
Speaker 2: without any further Ado, how did you find Neil Hollington.
Speaker 6: Neil Hollington has been a wonderful resource for me, without
Speaker 6: him even knowing it. For about a year, I was
Speaker 6: helping a friend of mine get out of a This
Speaker 6: is totally unrelated to this call, but earlier the year,
Speaker 6: earlier last year, I was helping a friend of mine
Speaker 6: get out of a contract that she signed with a
Speaker 6: scumback contractor. And as I researched the issues, like the
Speaker 6: Trust Act and licensing requirements, I kept coming across Hollington
Speaker 6: Law website because mister Hollington has published a whole bunch
Speaker 6: of essays there in cases and that address a lot
Speaker 6: of the issues that people have with contractors. And so
Speaker 6: I kept referring to his website throughout the year, and
Speaker 6: I even cited some of those cases. But I called
Speaker 6: him uh to uh to discuss the matter of Carol
Speaker 6: and Justin Garcia and to see if it's the kind
Speaker 6: of case that that that that he would take on,
Speaker 6: and if he would be interested and and I and
Speaker 6: I think I'll let the rest. I don't know how
Speaker 6: much mister Collington can say about this matter. I know
Speaker 6: he did end up suing Justin Garcia. I do know
Speaker 6: that Justin Garcia finally got served, but that's about it.
Speaker 6: I haven't been hounding mister Hollington.
Speaker 2: First, let's find out let's talk about that case.
Speaker 4: First to the extent he can.
Speaker 2: Then let's talk about in general what he does and
Speaker 2: how he can help people.
Speaker 5: Well, I've got a skylight one I've got to ask
Speaker 5: him about as well.
Speaker 6: And yes, just precipitated my call to mister Hollington is
Speaker 6: because Mark is working a case about a weird residential
Speaker 6: skylight installation and we thought mister Hollington would like to
Speaker 6: weigh in on this.
Speaker 2: Okay, first and foremost, I want to go back to
Speaker 2: Justin Garcia. What's the latest on that one?
Speaker 6: I think that would be a question for mister Hollington,
Speaker 6: assuming he can That's that's what I mentioned. Ye, assuming
Speaker 6: he can talk about some of those issues without jeopardizing
Speaker 6: his case.
Speaker 10: Yeah, and I just want to say that I'm it's
Speaker 10: a pleasure to speak with you guys.
Speaker 12: Yeah, I kind of want to be a little bit careful.
Speaker 10: We do have an active lawsuit, but pre suit couldn't
Speaker 10: really get anywhere. We sent a couple of different demands.
Speaker 10: We ended up filing a lawsuit. Mister Garcia did retain counsel.
Speaker 10: There is a mediation provision in the contract, so that's
Speaker 10: kind of the next step to see if hopefully we
Speaker 10: can get things worked out without having to spend too
Speaker 10: much more time and cost involved. But yeah, I mean,
Speaker 10: certainly we Sture makes good points with respect to the
Speaker 10: Mechanic Fleen lawsuit or excuse me, the Mechanicallean statute. That's
Speaker 10: certainly know. My position that in general that requirement for
Speaker 10: contractors to hold in trust funds that they receive for
Speaker 10: the benefit of subs and material suppliers cannot generally be waived.
Speaker 10: There's also some public policy exceptions at play to the contract.
Speaker 10: There's some pretty heavy handed language in terms of liquidated
Speaker 10: damages and things like that.
Speaker 2: So are you saying that this was written that he
Speaker 2: was it's pretty smart so to speak, when he was
Speaker 2: writing up this contract.
Speaker 10: Yeah, in some respects. I mean the you know, generally
Speaker 10: courts in my experience, are going to as an initial step,
Speaker 10: are going to look to the express language of the contract.
Speaker 10: I mean, there's always exceptions at play, right if there's
Speaker 10: a statue of play where you know, a term can't
Speaker 10: be waived, or if again there's a public policy exception.
Speaker 10: But generally kind of the first step of the analysis
Speaker 10: is to look at the terms of the contract.
Speaker 2: Aren't there things called For example, I can see on
Speaker 2: no planet, we're taking sixty two grand for nothing is acceptable.
Speaker 4: I don't care what the contract says.
Speaker 10: No, I agree, and yeah, I mean that kind of
Speaker 10: gets into the public policy exception, you know, one potential argument.
Speaker 10: So for most claims there are pattern jury instructions or
Speaker 10: a builder. One of the pattern ury instructions is that
Speaker 10: even if the homeowner is in breach, that the builder
Speaker 10: is really only entitled to the value of the work
Speaker 10: and materials furnace to date. So kind of you know,
Speaker 10: with the second liquid damages revisions, if they're very heavy handed,
Speaker 10: that can kind of come into play as a public
Speaker 10: policy exception to.
Speaker 2: Well, yeah, so what is he using to justify and
Speaker 2: I'm talking about publicly any responses he's made, What is
Speaker 2: he using publicly to justify his uh?
Speaker 4: Is keeping the money?
Speaker 2: Well, isn't it clearly against the Contractors Trust Act?
Speaker 10: Well, there is language in the Mechanical Lean Trust Fund
Speaker 10: Statute that speaks to written releases or posting a bond.
Speaker 10: The bond obviously in the play here, but some understanding,
Speaker 10: the language in there about a written release is kind
Speaker 10: of something that is kind of up for argument in
Speaker 10: this case, and then there's a factual dispute as you know,
Speaker 10: who's responsible under the contract terms for retaining an architect
Speaker 10: or another engineer in terms of some issues that came
Speaker 10: up with respect to the kit that was purchased.
Speaker 4: So does this go to court eventually?
Speaker 10: Well, as of right now, we have stayed the lawsuit
Speaker 10: ending mediation. Hopefully we're able to get everything worked out
Speaker 10: in mediation. You know, obviously everyone has disagreements over you know,
Speaker 10: the facts of the matter. We feel very strongly about
Speaker 10: helping this whole come out. Hopefully we can get it
Speaker 10: worked out. But you unfortunately, if you can't get it
Speaker 10: worked out in mediation, then a lawsuits the next.
Speaker 4: Step, so you have to try first mediation.
Speaker 10: Yeah, so, well, in this case there's another contractual term
Speaker 10: requiring presuit mediation, so that that was Invogeka. Again, generally
Speaker 10: courts are going to favor alternative dispute resolution measures, especially
Speaker 10: if they're incorporated in.
Speaker 2: And this is actually called it's actually called pre suit.
Speaker 10: Well, the provision just requires the contractual provision just requires
Speaker 10: that any disputes before you follow lawsuit have to be
Speaker 10: handled through mediation.
Speaker 2: Okay, And then after that, if you can't come to
Speaker 2: a decision, you're allowed to sue.
Speaker 6: Yes, so are you question about that contract? The fact
Speaker 6: that justin Garcia, if he truly did not even have
Speaker 6: a contractor's license in the jurisdiction and question, doesn't make
Speaker 6: the entire contract, including the mediation requirement void at the
Speaker 6: time the contract was even conceived.
Speaker 10: Potentially, Yeah, so that's always an argument. We raise one
Speaker 10: thing that we always look at. You know, the most
Speaker 10: municipalities have adopted the International Residential Building Code. That's pretty
Speaker 10: language in there's very broad in terms of requiring licensing
Speaker 10: and permiting for projects. It's a contract does require licenses
Speaker 10: permits that were not had. That is a basis to
Speaker 10: potentially avoid the contract. Unfortunately, it's not a very we
Speaker 10: don't have any case law on it directly on point
Speaker 10: from like the Supreme Court. It's more trap warts nurse
Speaker 10: mapela authority. But that's always an argument raise.
Speaker 2: I'll tell I'll tell you what. I gotta take this break.
Speaker 2: We'll come right back with more. Go with a sure
Speaker 2: thing Denver's Best roofer Excel roofing dot com.
Speaker 7: You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up free, no obligation comparison
Speaker 2: call Compass Insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three O three seven
Speaker 2: to seven to one help. You'll think you're his only
Speaker 2: customer when you choose Frank durand the real estate man
Speaker 2: dot Com to list your home with Remax Alliance three
Speaker 2: oh three nine two zero sixteen twenty two. Hi Tom
Speaker 2: Martinez or troubleshooter. All right, mister Hollington is with us,
Speaker 2: and I want to ask him something. Does the Contractors
Speaker 2: Trust Act have any teeth? The one that says you
Speaker 2: got to take the money and use the money for
Speaker 2: that project.
Speaker 4: Does it have any.
Speaker 10: Teeth generally speaking? Yet, it has a lot of teeth.
Speaker 10: So it's written more I will say it's written more
Speaker 10: towards the benefit of subcontractors, but there is a lot
Speaker 10: of teeth to it. It does provide for what's called
Speaker 10: treble damages, so three times the amount of the damages
Speaker 10: that were incurred with respect to the homeowner. There's some
Speaker 10: case laws that the homeowner is not entitled to the
Speaker 10: treble damages. They would have to hold it in trust
Speaker 10: for the benefit of the subcontractors. But generally speaking, yes,
Speaker 10: there is a lot of leverage a good bit of
Speaker 10: tease that statue. It also allows for the recovery of
Speaker 10: attorney sees as well.
Speaker 5: Hey Tom, I wanted to ask him about something on
Speaker 5: the sun.
Speaker 2: Yeah. I was going to go there next. I was
Speaker 2: going to go there next. You have a whole case
Speaker 2: you want to talk about. Go ahead, sir, Well.
Speaker 6: Mark, I mean me.
Speaker 4: Does something go wrong?
Speaker 6: No?
Speaker 5: No, no, I'm up. I didn't know if you were
Speaker 5: going to be talking or not. We just had a
Speaker 5: delay there. So picture a skylight. Picture a contractor that
Speaker 5: comes out and replaces a skylight for a lady, and
Speaker 5: a year later and the place is actually called something skylight.
Speaker 5: I mean, that's what they specialize in, is skylights. So
Speaker 5: it's leaking around the flashing two years later and it's
Speaker 5: leaking pretty good, and they're saying, because you didn't buy
Speaker 5: the flashing, that's why it's leaking. So therefore we're not
Speaker 5: going to warranty it or to do anything for it.
Speaker 5: My contention is, how would she ever know to do that?
Speaker 5: She hired a skylight company to come out and replace
Speaker 5: the actual skylights, how would she know whether or not
Speaker 5: she needs flashing or anything else to do with it.
Speaker 5: I mean, what is your opinion on something like that.
Speaker 5: It's like if I had a roofer come out and
Speaker 5: tell me, oh, yeah, you need new shingles, but they
Speaker 5: decide not to do decking when I have holes in
Speaker 5: the decking under the shingles. So what's your opinion on that?
Speaker 10: Yeah, so a good question. I would tend to side
Speaker 10: with your interpretation, right, I mean, most people, most homeowners
Speaker 10: are not roofing professionals, right, they may not even know
Speaker 10: what flashing is. So you know, to me, it's you know,
Speaker 10: probably within the scope of what should have been and
Speaker 10: addressed by the contractor pre contract.
Speaker 6: It could be well.
Speaker 5: She actually let me interrupt you, because this is where
Speaker 5: it gets a little weird. She actually signed and acknowledged
Speaker 5: she wasn't going to buy the flashing package on the invoice,
Speaker 5: which to me, once again though, is crazy if she
Speaker 5: knew that would cause it so there would be a
Speaker 5: leaking issue. I still don't understand why they did it.
Speaker 5: I don't even know why it would be an option
Speaker 5: to buy the flashing.
Speaker 10: Yeah, I mean, it kind of defeats the purpose of
Speaker 10: the project in some ways, and flashing is pretty important
Speaker 10: to waterproof everything. I mean, it could create some legal
Speaker 10: issues though. I mean if she did sign a document clearly,
Speaker 10: you know, stating that she wasn't gonna yeah.
Speaker 6: She did, unfortunately she did.
Speaker 17: Hey, Mark, Yeah, we're still working on that case. And
Speaker 17: we actually had Brook from Red Rock Solar go out.
Speaker 17: So if she sent a guy out Friday and we're
Speaker 17: just waiting for that person to update some.
Speaker 5: Notes, all right, I'm dying to know how it ends
Speaker 5: up because I don't understand how a skylight plays can
Speaker 5: sell skylights but sell them and not actually include flashing
Speaker 5: and other things that you need to do when you
Speaker 5: install skylight. I find it crazy. And my understanding was
Speaker 5: they can't even do work in that county.
Speaker 10: Well that again, I mean that presents an interesting issue
Speaker 10: if stay you know, are not licensed. You know, I'm
Speaker 10: not sure of replacing the skylight off the top of
Speaker 10: my head, would require you know, to get a building permit.
Speaker 10: But yeah, I mean that's something that I always look at,
Speaker 10: is the contractor license to do the work and are
Speaker 10: they pulling permits right? Because if they do not do
Speaker 10: that one, it's the basis to avoid the contract with two,
Speaker 10: the consumer Protection Act. You know, we're talking about statutes
Speaker 10: that have a lot of teeth to them. That's another
Speaker 10: potential statute that comes into play because the Consumer Protection
Speaker 10: Act explicitly calls out as a deceptive trade practice the
Speaker 10: failure to have licensing in the failure to get permitting
Speaker 10: for projects. There they're difficult claims because there is a
Speaker 10: public impact element to it, so that kind of hinges on.
Speaker 10: You know, hey, is this kind of a pattern practice
Speaker 10: as this happened to other people. But if you can
Speaker 10: bring a good CCPA claim, you know again that has
Speaker 10: attorney sees treble damages and there is you know, a
Speaker 10: good bit of teeth to that statute as well.
Speaker 4: All Right, we need to take this break. We'll be
Speaker 4: right back with more.
Speaker 2: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 2: dot com. You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up free, no obligation. In comparison,
Speaker 2: call compass insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three oh three, seven
Speaker 2: to seven to one help. You'll think you're his only
Speaker 2: customer when you choose Frank durand the real estate man
Speaker 2: dot com to list your home with Remax Alliance three
Speaker 2: oh three nine two zero sixteen twenty two. Hi Tom Martino,
Speaker 2: you're a troubleshooter three three seven one three talks seven
Speaker 2: one three two five five.
Speaker 4: I want to quickly go to Anthony. Anthony, what is
Speaker 4: your issue?
Speaker 2: And I want to see if mister Hollington can hang
Speaker 2: over because I'm getting a lot of texts for him.
Speaker 2: It would really help us. This issue does not go away,
Speaker 2: It gets bigger and bigger. Anthony, what is your issue?
Speaker 18: Yes, sir, hey.
Speaker 4: Man, what's happening? Tell me about Cornerstone.
Speaker 18: Well, it's good to talk to you, sir. Thanks for
Speaker 18: thank you being on the air. Yes, sir, thank you.
Speaker 4: What's going on?
Speaker 14: He's my roof done.
Speaker 18: I live in a town home. It's an older one
Speaker 18: built in the eighties. And my neighbor had her son,
Speaker 18: she's an older retired lady. She said, Hey, my son
Speaker 18: said that we got hail damage from that last storm.
Speaker 18: This was back in July of last year, and I
Speaker 18: didn't really want to hear that, of course, but I thought,
Speaker 18: oh no, well I got checked out. Long story short,
Speaker 18: Cornerstone was the company that we chose to go with
Speaker 18: because they've nothing but five star ratings. And it's kind
Speaker 18: of strange when you know these companies have nothing.
Speaker 2: But go with a sure thing Denver's Best Roofer Excel
Speaker 2: Roofing dot com. You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up free, no obligation. In comparison,
Speaker 2: call Compass Insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three all three seven
Speaker 2: seven to one help. You'll think you're his only customer
Speaker 2: when you choose Frank durand the real estate Man dot
Speaker 2: com to list your home with Remax Alliance three all
Speaker 2: three nine two zero sixteen twenty.
Speaker 1: Two ript News Need Advisel You don't have run anxiousness
Speaker 1: as can shoot is gonna help come.
Speaker 6: It's the Troubleshooter Show.
Speaker 2: No Tom Martine, Hi Tom Martino, You're a troubleshooter three
Speaker 2: oh three seven one three talk seven one three eight
Speaker 2: two five five listen. I want to recap some things
Speaker 2: we've been talking about. By the way, this hour brought
Speaker 2: to you by Genesis Tootalexteriors dot Com. Genesis does everything
Speaker 2: on the outside of the house and kitchens, baths and
Speaker 2: basements Genesis Tootalexteriors dot Com. Okay, just hang on, Bo
Speaker 2: and I'll come to you during the break. Anyway, Bo's
Speaker 2: on the phone because I want to fill in some
Speaker 2: I want to fill in some blanks here, Neil Hollington,
Speaker 2: if you could on that woman. People have a lot
Speaker 2: of questions about her, and I know there's certain things
Speaker 2: that are public record.
Speaker 4: You can certainly talk about the facts of the case.
Speaker 2: She contracted in twenty twenty three with Patriot to build
Speaker 2: a log cabin kit, a log cabin she had purchased
Speaker 2: from a record show. She paid the entire contract in
Speaker 2: full sixty two thousand dollars. Now, what I'd like to know,
Speaker 2: if it's okay to talk about, how did things go south?
Speaker 10: Well, my understanding is that there's a dispute over the
Speaker 10: log home kit and whether or not under the terms
Speaker 10: of the contract this Hulcombe was required to basically have
Speaker 10: for any issues that came up with the kit if
Speaker 10: she was the one that was required to have an
Speaker 10: architect or engineer basically rework that kit as needed. So
Speaker 10: that my understanding is that sort of the center.
Speaker 2: Okay, do you know the issue do you know what
Speaker 2: the issues were.
Speaker 4: That came up with the kit?
Speaker 10: There was an issue with some of the material that
Speaker 10: came with the kit and whether it was suitable for
Speaker 10: you know, basically kind of high altitude construction.
Speaker 4: Okay, got it.
Speaker 2: Do you know if Carol I believe something had to
Speaker 2: do with snowload and other things. But do you know
Speaker 2: if Carol brought this up or did did justin Garcia
Speaker 2: bring it up?
Speaker 10: My understanding is that it was brought up after the
Speaker 10: kid was delivered.
Speaker 4: Okay, but.
Speaker 10: That's okay on the base that says the dispute and
Speaker 10: where the I guess the contractual dispute is is, Hey,
Speaker 10: who who's responsible for you know, the issues with respect.
Speaker 6: To the kid?
Speaker 2: And when he found problems with the kid, he said, look,
Speaker 2: I can't do it the way it is.
Speaker 10: That's my understanding.
Speaker 4: And at that time did she just want to cancel?
Speaker 10: I'm not sure specifically on the timing, but you know,
Speaker 10: there there was a while that the kid was basically
Speaker 10: just sitting there. They weren't you know, getting anywhere. And
Speaker 10: then ultimately Missholton has requested the refund, so she didn't
Speaker 10: pay the entire contract amount. It was an initial deposit
Speaker 10: of about sixty two thousand dollars, so she requested to
Speaker 10: basically rescind the contracts and get the deposit that was
Speaker 10: made since permits happened.
Speaker 2: So sixty two sixty two grand. Sixty two grand was
Speaker 2: the deposit. Correct, It wasn't the whole price. It wasn't
Speaker 2: paid in full. No, do you know what the contract
Speaker 2: what the balance would have been, would have been one hundred.
Speaker 10: And twenty five thousand was the.
Speaker 2: So she basically paid. She basically paid fifty percent. Okay,
Speaker 2: got it all right? So anyway, that's where it broke down.
Speaker 2: And then he was claiming some ridiculous penalties per day.
Speaker 10: Right, I'm not aware of penalties per day. You know
Speaker 10: their mind.
Speaker 2: You know, we should actually have I don't know why,
Speaker 2: Deputy Bow. You know he's calling me, Why doesn't he
Speaker 2: just call the show. Let's just have him call the
Speaker 2: show and be on as well. I mean, here's the deal, Neil.
Speaker 2: We appreciate you very much helping her out. This woman
Speaker 2: had nowhere to turn. But I think what we need
Speaker 2: to do is it's just you know, this guy justin
Speaker 2: Garcia will not come on the show, but he feels
Speaker 2: he is one hundred percent justified in every dime he's keeping.
Speaker 2: And I think, even though I don't agree with him,
Speaker 2: I think I need to bring out as much as
Speaker 2: possible on what he was thinking if I can, even
Speaker 2: though he doesn't want to be on I don't have to,
Speaker 2: you know, side with him, but I should bring out
Speaker 2: what his belief is. And his belief is that he
Speaker 2: was delayed and he wants to be paid and he
Speaker 2: has some penalty clauses.
Speaker 4: Would that be it in a nutshell?
Speaker 10: I would think that. Yeah, I think that's a fair characterization.
Speaker 6: There.
Speaker 10: Again, there's some provisions in the contract. There's obviously a
Speaker 10: dispute between the parties, as say, hey, who's in breach,
Speaker 10: who's responsible to deal with the issues with the exactly?
Speaker 2: But even if she didn't deal with him, even if
Speaker 2: she just wanted to back out and it was too
Speaker 2: much hassle for her at the time, I mean, there's
Speaker 2: a limit to the losses here. I mean, you can't
Speaker 2: just keep racking up losses saying I'm not going to
Speaker 2: do any more work. I blocked this out for you,
Speaker 2: and I'm going to charge you so much a day,
Speaker 2: you know, I mean, I mean again, I'm not trying
Speaker 2: to put words in your mouth, but you know you
Speaker 2: have to mitigate your losses as a contractor there.
Speaker 10: Yeah, that That's exactly how I was going to respond,
Speaker 10: is you know, you're correct, there is you know, a
Speaker 10: duty that the parties have to mitigate their damages there.
Speaker 10: You know, again they're kind of pointing to the language
Speaker 10: and the contract to say, hey, you know you're liquidated.
Speaker 10: Dat's provision.
Speaker 2: You know.
Speaker 10: Our response is again, is one of public policy that
Speaker 10: you know haven't been pulled, you know, if you haven't
Speaker 10: performed fifty percent and penalty.
Speaker 4: What Misston is talking about when he.
Speaker 2: Talks about you know public uh you know, public service
Speaker 2: or what was the term you use, uh policy?
Speaker 4: Public policy in general?
Speaker 2: What the means, and it happens in bankruptcy in all
Speaker 2: kinds that even though even though there may not be
Speaker 2: a specific law written for it or a specific breach
Speaker 2: that can be noted, or even if something did happen,
Speaker 2: the overall public policy meaning if the public in general
Speaker 2: did not react this way, it could be bad for society.
Speaker 2: I mean, that's truly where it came from. It came
Speaker 2: from the philosophy that everything has to be for public interest.
Speaker 4: Even if it doesn't.
Speaker 2: Appear to be exactly the way the contract is written,
Speaker 2: it's a spirit of all law that says, hey, this
Speaker 2: is against public policy.
Speaker 4: I'm going to give you an example.
Speaker 2: In bankruptcy, some people decide to keep paying on their house.
Speaker 2: They never miss a payment, and even though personal liability
Speaker 2: is removed from the loan, now the deed of trust
Speaker 2: is still on the house. But the person if they
Speaker 2: ever defaulted and walked away and the home was underwater
Speaker 2: or behind, you know, and and there was a deficiency,
Speaker 2: they couldn't go after the borrower personally. But even though
Speaker 2: that personal obligation is removed, that person is still living
Speaker 2: in the home and making payments, and for a bank,
Speaker 2: even though the bank would have a legal right to
Speaker 2: foreclose on that house during a bankruptcy, it would be
Speaker 2: against public policy to do so. It would do no good.
Speaker 2: And so for years and years and years and years
Speaker 2: and years, people have been declaring bankruptcies, continuing to make
Speaker 2: their monthly payment on their house, and banks have not foreclosed.
Speaker 2: That's so the reason I bring up public policy is
Speaker 2: he's made several mentions of it, and we really need
Speaker 2: to talk about it because it is an area of
Speaker 2: law public policy. There's also an area of law that
Speaker 2: people don't talk about a lot unconscionability that even if
Speaker 2: something is written and people agree to things, Neil, I
Speaker 2: don't know how you'd say it, but a reasonable man
Speaker 2: would look at it and say, what, this is the most.
Speaker 7: Crazy thing I have ever heard of.
Speaker 2: I mean, it's so unconscionable that it can't be enforced.
Speaker 2: Is that a good way of putting it? Or would
Speaker 2: you put it in another way?
Speaker 12: Yeah?
Speaker 10: That's fair, and just kind of along the same line
Speaker 10: of thought. You know, with respect to contract law, the
Speaker 10: main sort of purpose in the event there is a
Speaker 10: breed right is to sort of put the party, you know,
Speaker 10: the non breaching party in the situation or position they
Speaker 10: would have been, you know, had they're not been a
Speaker 10: breach right. So with respect to liminated exactly visions the
Speaker 10: course you're going to say, is it punitive or is
Speaker 10: it a you know, a fair right?
Speaker 4: Exactly exactly, mister Hollington. And that's a good way of
Speaker 4: putting it.
Speaker 6: The I'm reading the contract that Carol signed with Justin
Speaker 6: Garcia's company, and here's what it says about about this
Speaker 6: is the unconscionable part contractor maintains the right to build
Speaker 6: for time and equipment at five hundred dollars per hour
Speaker 6: if the stated project is delayed for any reason outside
Speaker 6: of force majeure. And when I had a conversation with
Speaker 6: mister Garcia on the phone, he told me that he's
Speaker 6: relying on this five hundred dollars per hour to keep
Speaker 6: her money, all sixty two thousand bucks, even though in
Speaker 6: my opinion, that's insane. That's what it says right there
Speaker 6: in black and white. It's beyond insane. It's I don't
Speaker 6: know what the word is.
Speaker 2: So it says I want you to actually text me
Speaker 2: that clause.
Speaker 4: I can because I'm writing brigade. Yeah, anyway, let's move on.
Speaker 4: What's that?
Speaker 5: Well, I would like Niel's interpretation of a clause like that.
Speaker 5: What would stop them from doing ten thousand dollars an
Speaker 5: hour or five hundred bucks a minute? It seems so arbitrary.
Speaker 10: Yeah, I mean, in some respect it is right, because
Speaker 10: you know, without you know, a court isn't going to
Speaker 10: have any sort of oversight unless there's a law student
Speaker 10: of disagreement over the scope, right, and then it's just
Speaker 10: a matter of the judge. The kind of weigh in,
Speaker 10: you know, is five hundred dollars an hour, is ten thousand,
Speaker 10: whatever the number is, right? Is that punitive? Is it
Speaker 10: a you know, a good face measure of what the
Speaker 10: reasonable damages.
Speaker 2: And costs are?
Speaker 10: Or is it meant to, you know, kind of penalize
Speaker 10: the other party. So I mean, unfortunately with respect to contracts,
Speaker 10: and you know, really the kind of you know, law
Speaker 10: in general, there's a lot of shades of gray and
Speaker 10: not black and white.
Speaker 4: But yeah, I.
Speaker 10: Would argue, you know, five hundred dollars an hour it
Speaker 10: seems to me to not be a fairly accurate or fairy.
Speaker 6: Especially since he has I want to build to Bill four.
Speaker 6: I can see if he put in thre hundred hours
Speaker 6: on it, but he's got he's noa Dmitri.
Speaker 4: Send me that clause. That's interesting, Send me that clause.
Speaker 2: I haven't forgotten about cornerstone roofing and bo I realize
Speaker 2: you have things to say. I'm going to bring you
Speaker 2: up to Let's take this quick break three or three
Speaker 2: seven one three talks seven or three two five five
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Speaker 7: You don't pay a cent until you're content than.
Speaker 2: Time for an insurance check up free no obligation comparison
Speaker 2: call Compass Insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three all three seven
Speaker 2: to seven to one help. You'll think you're his only
Speaker 2: customer when you choose Frank durand the real estate Man
Speaker 2: dot com to list your home with Remax Alliance three
Speaker 2: oh three nine two zero sixteen twenty two.
Speaker 4: I'm Tom Martino.
Speaker 2: Man turns out to be a very very informative show.
Speaker 2: So I want to go so uh back to this
Speaker 2: the roofing. I don't want him to run out of time.
Speaker 2: Cornerstone Roofing and then bo hang on will come back
Speaker 2: to you and Neil and but Anthony. So so basically
Speaker 2: you hired Cornerstone Roofing to replace the roof on your
Speaker 2: town home.
Speaker 18: What happened, well, they they finally were able to start
Speaker 18: the job, and it was a time in July where
Speaker 18: it was just raining really heavy every day and I
Speaker 18: came home from work and I found water all inside
Speaker 18: the house. Took pictures, sent it to the project manager.
Speaker 18: He apologized, said they'd make it right.
Speaker 4: And it just well, so your so had your homeowner's insurance.
Speaker 18: So what happened then, well, he said that they would
Speaker 18: make it right, and in communication with him, he said,
Speaker 18: there was I guess someone above him that had to
Speaker 18: be the one to make any decisions, and they just
Speaker 18: were never available. They were never there.
Speaker 2: Okay, So here's what I want to know, Anthony, Anthony,
Speaker 2: bro Anthony, where does the sand right now?
Speaker 4: Today? Right now today?
Speaker 2: Had they ever done anything for that intern First of all,
Speaker 2: did they finish your roof?
Speaker 18: They did, and it took them three days for the
Speaker 18: two sides, and the roofs and the gutters do look good.
Speaker 4: But good.
Speaker 2: Now the next thing, next thing, did they ever do
Speaker 2: anything with the interior damage?
Speaker 18: No? They the project manager had a couple of drywall
Speaker 18: and painter people come by and take a look. And
Speaker 18: I thought this is a little more than yourrywall.
Speaker 2: So what's the residual damage you have right now?
Speaker 18: Well, they contacted a restoration company, couple of them. They've
Speaker 18: wanted they wanted to Hey.
Speaker 2: Bro, Anthony, Anthony, you have to understand something. I get you, man,
Speaker 2: I know you want to tell me the story, but
Speaker 2: I'm not asking process, I'm asking results.
Speaker 4: What inside damage do you have?
Speaker 18: H Well, I I've got big holes in the ceiling
Speaker 18: where they patched it because they had remove all insulation.
Speaker 18: I'm missing half of my kitchen, missing the two feet
Speaker 18: up from the floor on the dry wall and the
Speaker 18: insulation on the outer walls. And I'm missing half of
Speaker 18: my well, most of my floor in the.
Speaker 2: Holy crap ye yes, sir, Wow, how much will it
Speaker 2: cost to fix all of that?
Speaker 18: Well, the roof was only about eight thousand, but the
Speaker 18: restoration is I think we're up over twenty five thousand
Speaker 18: right now.
Speaker 2: Wait a minute, so you already this is bad news?
Speaker 2: Oh god, you already engaged a company to do your restoration.
Speaker 18: Well it was through the Cornerstone's insurance. It had been approved.
Speaker 7: Oh oh oh, hold on, hold on, hold on.
Speaker 2: So wait a minute, Cornerstone Cornerstone's insurance.
Speaker 4: They did put an acclaim with their insurance.
Speaker 18: Yeah, I put an acclaim with their insurance, yeah, sure.
Speaker 4: Did, Okay.
Speaker 2: And and their insurance has been paying for part for
Speaker 2: some restoration.
Speaker 18: No, they only wanted to pay one check for everything.
Speaker 18: But the adjuster through Cornerstone, well whoever they contracted but
Speaker 18: had approved the work, and I was out of town.
Speaker 18: And then they changed adjusters the Cornerstone's insurance, and then
Speaker 18: they stopped the work on the house. And it's been
Speaker 18: that way.
Speaker 4: Okay, Okay.
Speaker 2: How much do you think they have done in percentage?
Speaker 2: Twenty five percent of the work? Fifty percent, one hundred percent?
Speaker 18: What talking about the restoration company?
Speaker 4: Yeah you put no?
Speaker 2: No?
Speaker 4: Yeah?
Speaker 15: Yeah?
Speaker 6: Yeah?
Speaker 4: How much? Yeah? How much did they do so far?
Speaker 18: I'd say probably less than half because they did all
Speaker 18: tear out, but there's still additional work.
Speaker 4: I got it.
Speaker 2: Okay, So Anthony, Anthony, Anthony, I have really this is
Speaker 2: like the lightning round in Jeopardy.
Speaker 4: I don't need a lot of story.
Speaker 2: What I want to know is does the insurance company
Speaker 2: or does Cornerstone acknowledge they still owe you repairs?
Speaker 18: They won't even respond to email or call or anything.
Speaker 4: They just it's so.
Speaker 2: You're being totally ghosted by You're being ghosted by these people.
Speaker 18: Yeah, the corner the Cornerstone and their insurance company. Right, yes, sir.
Speaker 2: Why do you think what happened that all of a sudden?
Speaker 2: Why were they helping it first and not now?
Speaker 4: What happened?
Speaker 18: Well? They what I was told through the manager for
Speaker 18: the restoration company is that yeah, home inspector had only
Speaker 18: approved like thirteen hundred dollars and repairs, and it's like,
Speaker 18: how can you approve only thirteen hundred dollars?
Speaker 2: Okay, got it? So you're thinking, here's what you're thinking.
Speaker 2: It was way more than they thought, so they didn't
Speaker 2: want So basically, you're being ghosted. How long have you
Speaker 2: been ghosted? One hundred percent? Right now where they haven't
Speaker 2: contacted you at.
Speaker 18: All, let's see, probably September, I guess September.
Speaker 2: Oh man, no, no, no, listen, Anthony, we got to
Speaker 2: jump on this. But I want to ask another obvious question.
Speaker 4: I have to take a break. Did you ever.
Speaker 2: Put an acclaim with your insurance because this would be
Speaker 2: a no fault, this is they would do it and
Speaker 2: go after the other company. Did you ever ever contact
Speaker 2: your insurance.
Speaker 18: Yes, and I told them what was going on, and
Speaker 18: they actually reached out to Cornerstone and they got ghost
Speaker 18: to do. And Matt Stanford had said that going claiming
Speaker 18: my insurance on it would be an option. I'm like, well,
Speaker 18: I don't want to do that, but you know he's
Speaker 18: the expert.
Speaker 4: So did you do it?
Speaker 18: No? No, I'm still in communication with Matt.
Speaker 6: We're kind of he was okay, and calling Matt.
Speaker 2: Calling Matt at Paragon was a very wise decision.
Speaker 4: Hold on on, we got more coming up.
Speaker 2: Don't hang up. I'm gonna go back and forth. I'll
Speaker 2: go back to you, but I need to take bow
Speaker 2: after this. I'm Tom Martino three oh three seven one
Speaker 2: three A two five five. Go with a sure thing
Speaker 2: Denver's best roofer Excel roofing dot com.
Speaker 7: You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up free no obligation comparison
Speaker 2: call Compass Insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three oh three seven
Speaker 2: seven to one help. You'll think you're his only customer
Speaker 2: when you choose Frank durand Thereal estate man dot com
Speaker 2: to list your home with Remax Alliance three oh three
Speaker 2: nine two zero sixteen twenty two. Hey, I'm Tom Martino,
Speaker 2: your trouble trouble shooter three oh three seven one three
Speaker 2: talk seven to three eight two five five.
Speaker 4: Listen.
Speaker 2: A lot of people have been texting asking, Hey, this
Speaker 2: Neil Hollington sounds like a great guy. If I want
Speaker 2: to go after a contract or, I feel I've been
Speaker 2: taken advantage of. How do I get in touch with him? Well,
Speaker 2: I'm gonna give you his number. It's Hollington Law Firm, Neil.
Speaker 2: I don't know your website. What's your website?
Speaker 10: Tom, It's just Hollington Lawfirm dot com.
Speaker 2: Great, and that's h O L L I NNG hollingonon
Speaker 2: ton just like it sounds. Hollington Lawfirm dot com three
Speaker 2: all three two seven six.
Speaker 4: Twenty six forty seven.
Speaker 6: Hey does he do free initial consultations?
Speaker 10: We do, yes, Neil?
Speaker 4: What kind of cases?
Speaker 2: I'm just gonna warn you we can be a real
Speaker 2: bug and get you on the show a lot and
Speaker 2: get you a lot of clients. And I say that
Speaker 2: not you know, meaning a lot of people say, oh no, Tom,
Speaker 2: I don't do that. I don't do that. In other words,
Speaker 2: I don't want to bring you just a bunch of
Speaker 2: people that have problems.
Speaker 4: What do you look for? What kind of clients, what
Speaker 4: kind of cases?
Speaker 10: Well, primarily, I guess the cases that we hand, we're
Speaker 10: kind of into two buckets. One, we do a lot
Speaker 10: of construction defect litigation, whether it's new construction or kind
Speaker 10: of large remodeling projects that kind of gone around. And
Speaker 10: then beyond that, we do handle a lot of first
Speaker 10: party property insurance claims as well.
Speaker 2: Okay, cool now, Deputy Bow and Anthony, we're not done
Speaker 2: with you. But Deputy Bow, what you left out here?
Speaker 2: You've been listening? Chime in here on.
Speaker 15: The Carol called in on number twenty third. Yeah, this
Speaker 15: piece of crap took sixty two thousand dollars from Carol.
Speaker 15: He didn't do a damn thing over there. She bought
Speaker 15: a cabin kit, she paid twenty eight thousand dollars for it,
Speaker 15: it was delivered and justin Garcia's only reason for not
Speaker 15: getting started on the work is because she didn't have
Speaker 15: the right plans from the cabin company. She ordered the
Speaker 15: right plans to build it within a week and part
Speaker 15: of the sixty two thousand dollars. He was supposed to
Speaker 15: at least cover the cabin kit during all of this.
Speaker 15: He hasn't even covered up the cabin kit. He hasn't
Speaker 15: done anything for her. He took her life savings. She's
Speaker 15: living at someone's house, her cousin's house, waiting for his project. Begune.
Speaker 15: This guy stole her life savings, and I think that
Speaker 15: police should get involved for elderly steps. He's eighty years old,
Speaker 15: he's destitute, Justin Garcia, took all of her money and
Speaker 15: didn't do a damn thing. I'm just upset about it.
Speaker 4: I don't blame you, bro, I love your passion.
Speaker 15: And the picture. There's a picture of him on Patriot
Speaker 15: Remodeling LLC.
Speaker 4: I got him, yeahd Dimitri got that for me.
Speaker 15: Yeah. He's even called into the show. He thinks he's
Speaker 15: justified because he has this bass five hundred dollars an
Speaker 15: hour clause. Well, dude, he hasn't even went out there
Speaker 15: to cover that the cabin kit. He just stole her money,
Speaker 15: and I think the call we should call his number.
Speaker 15: I mean, I don't know what this. I really appreciate you.
Speaker 2: No, No, I know what you're saying, bro, I know
Speaker 2: what you're saying, and we will go to war with him.
Speaker 2: That we call that going to war. And again that's
Speaker 2: something an attorney would never do or sanction. It's where
Speaker 2: we tell people. Here's what we do, Neil. We tell people, Look,
Speaker 2: contractors always want reviews. They beg for reviews, they beg
Speaker 2: for leads, they beg for feedback.
Speaker 4: So give him feedback. We give out his.
Speaker 2: Number and say, look, let him know you heard about him.
Speaker 2: I think when people know that, it helps. Again, I'm
Speaker 2: not asking, you know, Neil or attorneys don't.
Speaker 4: Normally do stuff like that. So anyway, here's the bottom line.
Speaker 2: At least she's being helped right bo And we didn't
Speaker 2: have anyone.
Speaker 15: Yeah, and we got this lawyer. Neil's doing this work
Speaker 15: for no charge for pro bono, which I think is great.
Speaker 15: I'm glad to meet you found this lawyer to help
Speaker 15: her out. I want to see.
Speaker 2: Yeah, you know, I don't want to make this clear.
Speaker 4: You know, he doesn't work for free. And again, you know,
Speaker 4: everybody makes their own deal.
Speaker 2: I'm not I'm not trying to hawk him as being
Speaker 2: somebody who's going to take care of everybody. I want
Speaker 2: to be fair here, but I like my Mom would
Speaker 2: say he's doing God's work. I mean, when you help
Speaker 2: people who have been ripped off, I just can't believe
Speaker 2: how many people there are, how many we get on
Speaker 2: a yearly basis that put money down and got nothing
Speaker 2: in return.
Speaker 4: And Bo is very upset. And Bo, did he.
Speaker 2: Give you the nonsense about the five hundred dollars an
Speaker 2: hour that ate up the money?
Speaker 15: He was brazen. He called into the show and bragged
Speaker 15: about this five hundred dollars an hour clause for when
Speaker 15: the work wasn't started. These the one is supposed to
Speaker 15: get the work started. It was only the lay two
Speaker 15: weeks to get the correct plans. He didn't even freaking
Speaker 15: go out there and cover the project.
Speaker 6: You know what this is?
Speaker 4: This is some inside information.
Speaker 2: This is some inside information, and I'm not sure Neil
Speaker 2: wants to even.
Speaker 4: Talk about it.
Speaker 2: But whenever we're up against the scumbag or somebody sues me,
Speaker 2: we always look at the opposing council. You know, who
Speaker 2: would take this. I mean not that I think there's
Speaker 2: anything wrong with them. What I mean by that is
Speaker 2: everyone deserves counsel. You know, I'm not judging the counsel
Speaker 2: for the client. They took but I am sizing them
Speaker 2: up as to what kind of adversary.
Speaker 4: They would be. And one thing.
Speaker 2: Some of us do in these cases, and I will say,
Speaker 2: you look at their bar number and and that tells
Speaker 2: you basically how long they've been around.
Speaker 4: I mean, that's like a little weird thing.
Speaker 2: You look at their you look at their record, you
Speaker 2: look at what they've done. And Neil, you know, like
Speaker 2: I said, I don't want to get personal on the
Speaker 2: air or anything, but I'm sure you sized up.
Speaker 4: You know who would take this case? Who did he get?
Speaker 4: What they get?
Speaker 2: You can always tell when somebody gets a family friend
Speaker 2: or somebody who does primarily other law and then they
Speaker 2: get someone here or in other words, you can.
Speaker 4: Tell a lot by how they're shoring up for war.
Speaker 2: Neil, did you do some due diligence on that you
Speaker 2: rather keep it to yourself or what?
Speaker 15: Uh? You know?
Speaker 10: I want to kind of be somewhat mom. I mean,
Speaker 10: I will say that you know, the the attorney on
Speaker 10: the other side, they've been around for a while. I'm
Speaker 10: not sure, okay for what cases technically specialize in, but
Speaker 10: I mean I will say that you know, from the
Speaker 10: discussions that we've had, I feel like they are reasonable,
Speaker 10: which is always kind of a breath good here.
Speaker 2: Actually, you you really want good attorneys on the other side, right, Neil,
Speaker 2: I mean truly, because there's nothing worse than an attorney
Speaker 2: that is filled with bravado and other stuff but not
Speaker 2: knowledge of the law.
Speaker 10: Yeah, I mean, it's sort of my perspective two cents
Speaker 10: on everything is you know, you you don't need to
Speaker 10: pick a fight necessarily over everything, right, Like, you have
Speaker 10: your standings that you take, but I mean, if you
Speaker 10: argue about absolutely everything, you don't get anywhere. So it's
Speaker 10: always nice when you do have attorneys on the other
Speaker 10: side that you know, they're skilled, they know their arguments,
Speaker 10: but at the same time they're willing to kind of
Speaker 10: work with you in the hopes that we can get
Speaker 10: a resolution to the case. Right.
Speaker 2: So that's kind of yeah good And I'm gonna I'll
Speaker 2: let you go, Neil, and I Neil, I'm going to
Speaker 2: let you go.
Speaker 4: Thank you for being here.
Speaker 2: Hollington Law Firm three Ozho three two seven six twenty
Speaker 2: six forty seven more coming right up.