1 00:00:00,720 --> 00:00:03,839 Speaker 1: I'm ct when I'm not busy being Arrow the podcaster. 2 00:00:04,200 --> 00:00:06,160 I live in the real world. I mean, everybody has 3 00:00:06,200 --> 00:00:08,960 to have a job, right Mine just happens to be CS. 4 00:00:09,080 --> 00:00:13,519 You know, Customer service solutions relationships well, keeping your team motivated, 5 00:00:13,720 --> 00:00:16,359 and keeping that constant connection with each guest who has 6 00:00:16,480 --> 00:00:20,440 chosen to stop into your location. Episode number one eighty six, 7 00:00:20,640 --> 00:00:25,000 playing games with our guests. It's Easter weekend. Ooh, I 8 00:00:25,120 --> 00:00:27,120 get busted. Ooh. 9 00:00:27,399 --> 00:00:33,280 Speaker 2: This is CTCs Transition Walk Day number one out of four. God, 10 00:00:34,000 --> 00:00:36,399 I need this Transition Walk today. I just wrapped up 11 00:00:36,520 --> 00:00:39,719 eight back to back interviews. 12 00:00:40,520 --> 00:00:43,039 Speaker 3: Six of them were. 13 00:00:42,880 --> 00:00:47,600 Speaker 2: From NBC's The Voice, started at a twenty and finished 14 00:00:47,600 --> 00:00:51,039 the last one by eleven o'clock. It's straight interviewing, no 15 00:00:51,200 --> 00:00:55,119 breaks whatsoever. And God, my voice is just on fire. 16 00:00:55,159 --> 00:00:57,759 It hurts so badly that I need to get in 17 00:00:57,799 --> 00:01:00,479 this forest and kind of clear out my head because once. 18 00:01:00,280 --> 00:01:02,759 Speaker 3: I get into CUS, it can't be Arrow. 19 00:01:03,200 --> 00:01:03,399 Speaker 4: No. 20 00:01:03,960 --> 00:01:06,640 Speaker 2: See, he's got to show up and and he's gotta 21 00:01:06,680 --> 00:01:09,560 he's got to do his his thing in CEUs. So 22 00:01:10,000 --> 00:01:14,799 I got to shake off this Arrow guy. Okay, thanks 23 00:01:14,799 --> 00:01:17,000 for being here. 24 00:01:17,040 --> 00:01:20,280 Speaker 4: Is that the bad news? Bad news it's that willing 25 00:01:20,359 --> 00:01:21,079 Jason Maddy too. 26 00:01:22,120 --> 00:01:22,879 Speaker 3: She would have left. 27 00:01:22,760 --> 00:01:24,280 Speaker 5: It, but I'm not how much she. 28 00:01:25,439 --> 00:01:28,519 Speaker 6: I fucked up last night and someone picked up his shift. 29 00:01:28,560 --> 00:01:34,200 I didn't realize, oh no, that there were two shifts posts. 30 00:01:34,280 --> 00:01:36,000 Speaker 4: So I let somebody go home down and shouldn't have. 31 00:01:36,760 --> 00:01:39,280 Speaker 6: They were shorthanded last night, and I heard she wasn't 32 00:01:39,280 --> 00:01:45,239 happy listening about it, so I'll have to apologize to her. 33 00:01:46,280 --> 00:01:48,879 Speaker 3: A cool worker just asked me, why didn't you just 34 00:01:48,959 --> 00:01:51,159 call out? Call out? What do you mean call out? 35 00:01:51,400 --> 00:01:54,200 Speaker 2: Yeah, you were busy doing your podcasting this morning and 36 00:01:54,280 --> 00:01:56,519 you you kind of look really stressed out right now, 37 00:01:56,680 --> 00:01:57,959 Why didn't you just call out? 38 00:01:58,480 --> 00:02:04,239 Speaker 3: No? I would never do that to this team, calm out, No, No, I. 39 00:02:04,200 --> 00:02:07,519 Speaker 4: Play games and work, you know me, I fucking play 40 00:02:07,560 --> 00:02:08,639 games all the fucking time. 41 00:02:09,439 --> 00:02:12,159 Speaker 7: So you you were talking about, we have one of 42 00:02:12,199 --> 00:02:15,719 those little carts that everybody has to have and they 43 00:02:15,759 --> 00:02:18,560 lock up now if people don't pay or go buy 44 00:02:18,599 --> 00:02:20,840 the thing, and so this one what it keeps locking 45 00:02:20,919 --> 00:02:24,319 up for no reason. So you decided to take that 46 00:02:24,400 --> 00:02:27,199 car out of service and lock the wheels and leave 47 00:02:27,240 --> 00:02:29,360 it up here, and somebody just tried to grab it, 48 00:02:30,479 --> 00:02:33,680 and you know I was like, Oh, you're fucking up people, 49 00:02:33,759 --> 00:02:34,319 and you're like. 50 00:02:34,280 --> 00:02:34,680 Speaker 4: Oh no. 51 00:02:34,919 --> 00:02:38,439 Speaker 6: But now I'm like, it should be a fun game 52 00:02:38,479 --> 00:02:40,199 if we just leave it here all day to day, 53 00:02:40,240 --> 00:02:42,120 see how many people can go yeah, and when. 54 00:02:42,039 --> 00:02:43,879 Speaker 4: They grab it, we'll say, oh, we're sorry that one's 55 00:02:43,879 --> 00:02:44,599 birth which it is. 56 00:02:44,639 --> 00:02:46,520 Speaker 7: It really is broken, but we're just gonna leave it 57 00:02:46,560 --> 00:02:49,840 up there because we know fucking people are gonna grab it. 58 00:02:50,000 --> 00:02:51,960 But but the other game I like to do is 59 00:02:51,960 --> 00:02:54,080 when we put out a new lottery scratch off. 60 00:02:54,400 --> 00:02:56,800 Speaker 4: There's a cover sheet on the book and it looks 61 00:02:57,039 --> 00:03:00,639 like a regular lottery card, but there's no bar code 62 00:03:00,639 --> 00:03:02,199 on it. You can't scratch it. It's just a piece 63 00:03:02,199 --> 00:03:02,599 of paper. 64 00:03:03,120 --> 00:03:05,240 Speaker 7: But I will take it and I'll leave it up 65 00:03:05,240 --> 00:03:07,879 here at the desk near the lottery machine to see 66 00:03:07,919 --> 00:03:08,840 how long it'll. 67 00:03:08,599 --> 00:03:11,520 Speaker 6: Sit there, if someone will see it, fill it or 68 00:03:11,560 --> 00:03:12,319 try to tell. 69 00:03:12,120 --> 00:03:14,159 Speaker 4: Me that someone looks their lottery to Yeah. 70 00:03:14,199 --> 00:03:16,520 Speaker 7: Yeah, But ninety nine point nine percent of the time, 71 00:03:16,599 --> 00:03:18,719 in five minutes, it's calling, and I know, I know 72 00:03:18,879 --> 00:03:21,080 some fucker took it, and there's probably like, oh, I 73 00:03:21,120 --> 00:03:22,680 got a free ticket, and then they get out of 74 00:03:22,759 --> 00:03:23,919 the car and they try to scratch it. 75 00:03:24,120 --> 00:03:28,039 Speaker 3: Word so fucking plumb Easter weekend. 76 00:03:28,319 --> 00:03:31,719 Speaker 2: Who it's either going to be really super busy or 77 00:03:31,800 --> 00:03:33,960 because the weather's so nice, everybody's taken off out of 78 00:03:34,000 --> 00:03:37,520 town and it's slow, which it is today, very slow. 79 00:03:37,879 --> 00:03:41,960 But family is always arriving, so by Sunday it could 80 00:03:41,960 --> 00:03:43,000 be through the roof crazy. 81 00:03:43,840 --> 00:03:48,360 Speaker 1: Please do not move. There's more CTCs right around the corner. Hey, 82 00:03:48,360 --> 00:03:52,879 thanks for coming back to CTCs Transition Walk day number 83 00:03:52,879 --> 00:03:56,120 two out of four. Easter weekend out here in this forest. 84 00:03:56,120 --> 00:03:58,840 I got to clear my head. It's been it's been 85 00:03:58,879 --> 00:04:02,759 hell inside the podcast studio, so much damn work, and 86 00:04:02,759 --> 00:04:06,039 then I complain about what we're doing in CS. Yeah, 87 00:04:06,080 --> 00:04:08,039 so it's your place of business. Who's the one that's 88 00:04:08,039 --> 00:04:08,960 doing all the cleaning up. 89 00:04:09,000 --> 00:04:11,360 Speaker 2: Who's the one that vacuums the floors, takes out the trash, 90 00:04:11,800 --> 00:04:12,960 make sure that everything is. 91 00:04:12,879 --> 00:04:14,680 Speaker 3: All blocked and looking sharp and stuff. 92 00:04:15,240 --> 00:04:17,079 Speaker 2: Is it usually the low guy in the totem pole 93 00:04:17,199 --> 00:04:18,879 or do you work as a team or a family. 94 00:04:19,319 --> 00:04:21,399 That's my current struggle right now, because it seems like 95 00:04:21,399 --> 00:04:23,639 those that work the night shift were pretty much the 96 00:04:23,720 --> 00:04:27,199 janitorial service. And when that kind of thought gets inside 97 00:04:27,240 --> 00:04:30,240 your soul starts to poison everything else around you, but 98 00:04:30,720 --> 00:04:31,639 just wanted to get to your. 99 00:04:31,519 --> 00:04:32,120 Speaker 3: Point of view. 100 00:04:33,279 --> 00:04:35,600 Speaker 2: A yellow cab has hit one of our guests parked 101 00:04:35,639 --> 00:04:37,199 cars out in the parking lot. 102 00:04:37,360 --> 00:04:40,480 Speaker 3: Dined it up pretty good, that yellow cab. Oh my god. 103 00:04:40,839 --> 00:04:42,519 Speaker 2: So what we did is we went out there and 104 00:04:42,560 --> 00:04:45,360 they just purchased their groceries everything cold. We put it 105 00:04:45,399 --> 00:04:47,600 in a basket and brought it in here and put 106 00:04:47,600 --> 00:04:49,480 it in the freezer, because hey, you're gonna take care 107 00:04:49,480 --> 00:04:51,319 of your guests in a store out of the store. 108 00:04:51,360 --> 00:04:54,040 But yeah, yeah, yellow cab kind of put the brakes 109 00:04:54,040 --> 00:04:55,600 on that one, didn't it. Wait a second, he probably 110 00:04:55,600 --> 00:04:59,000 didn't use the brakes. Lots of little people inside the 111 00:04:59,000 --> 00:05:01,920 store today with their g which is really special to me. 112 00:05:02,000 --> 00:05:05,000 And reason why is because I have two grandkids, but 113 00:05:05,079 --> 00:05:07,920 my grandkids are actually grand adults. So when I see 114 00:05:07,959 --> 00:05:10,319 these little ones with their grandparents, it's like, God, I'm 115 00:05:10,399 --> 00:05:13,519 so evangelalous of you that you still have them in 116 00:05:13,560 --> 00:05:15,720 the tiny stage. What should I have had them not 117 00:05:15,839 --> 00:05:19,399 eat because they grew up so quickly. Radio used to 118 00:05:19,399 --> 00:05:21,879 do that usually around the holiday they would they would 119 00:05:21,879 --> 00:05:24,519 come through and say, well, we're cutting back and you're 120 00:05:24,560 --> 00:05:28,160 not part of the mix anymore. And today I've seen 121 00:05:28,199 --> 00:05:30,519 three very good people I've known for the past five 122 00:05:30,600 --> 00:05:34,519 years and they lost their jobs today. So one Mike. 123 00:05:34,759 --> 00:05:37,399 Mike isn't looking good at all. When he gave me 124 00:05:37,439 --> 00:05:39,040 his cards and stuff, he says, you're connected to a 125 00:05:39,040 --> 00:05:41,720 lot of people. Get the word out about me. And 126 00:05:41,759 --> 00:05:44,480 it's like, dude, I'm not gonna take to a lot 127 00:05:44,480 --> 00:05:47,959 of people. Totally busted and guilty for it. I was 128 00:05:48,000 --> 00:05:50,839 walking down Aisle number eight and I was putting something 129 00:05:50,879 --> 00:05:53,319 away and because it was cold, I was That's where 130 00:05:53,319 --> 00:05:54,800 my focus was was to get it back there as 131 00:05:54,839 --> 00:05:59,240 quickly as possible. Well, I walked by some fallen gift 132 00:05:59,279 --> 00:06:02,360 cards and they were on the floor. And I saw 133 00:06:02,399 --> 00:06:04,399 them on the floor and I told myself, I'm going 134 00:06:04,439 --> 00:06:05,439 to come back and pick them up. 135 00:06:05,480 --> 00:06:06,800 Speaker 3: Did I come back and pick them up? 136 00:06:07,160 --> 00:06:07,240 Speaker 4: No? 137 00:06:07,720 --> 00:06:09,079 Speaker 3: So what did management do here? 138 00:06:09,199 --> 00:06:11,920 Speaker 2: They saw that I didn't pick them up because the 139 00:06:11,959 --> 00:06:12,800 cameras caught me. 140 00:06:12,879 --> 00:06:14,040 Speaker 3: So busted. 141 00:06:16,040 --> 00:06:20,079 Speaker 2: Transition Walk day number three out of four. Woo busy 142 00:06:20,120 --> 00:06:22,120 day in the podcast studio. That's what happens when you 143 00:06:22,519 --> 00:06:24,399 take three days off and you go camping, but you 144 00:06:24,399 --> 00:06:26,319 still take your equipment with you, but you don't take 145 00:06:26,360 --> 00:06:27,079 your hard drives. 146 00:06:27,600 --> 00:06:30,240 Speaker 3: I probably just lost you right there, right. Yeah. 147 00:06:30,399 --> 00:06:32,360 Speaker 2: So I've been doing some research a couple of things, 148 00:06:32,439 --> 00:06:36,120 one of them defiant employees. Why do people choose to 149 00:06:36,120 --> 00:06:38,560 be defiant? Oh my god, of course I had to 150 00:06:38,560 --> 00:06:40,480 turn that into a podcast. The research did I put 151 00:06:40,519 --> 00:06:43,560 into that? And then the other thing I really dug into, 152 00:06:44,079 --> 00:06:47,639 why do bosses think they can take over control of 153 00:06:47,680 --> 00:06:51,759 their employees? Why do they boss around their employees and 154 00:06:51,839 --> 00:06:54,759 treat them pretty much like dirt? It's in a podcast. 155 00:06:54,879 --> 00:06:57,199 I mean, should I spoil it here as to what 156 00:06:57,240 --> 00:07:00,199 those answers are. What I'd like to do, though, is 157 00:07:00,759 --> 00:07:03,319 going to see us today and kind of exercise some 158 00:07:03,360 --> 00:07:05,160 of the things it talked about in my research. 159 00:07:05,560 --> 00:07:06,399 Speaker 3: I'll see and see us. 160 00:07:07,439 --> 00:07:09,639 Speaker 2: It occurred to me the other day how the music 161 00:07:09,680 --> 00:07:12,199 that's playing on the loud speakers at a grocery store 162 00:07:12,439 --> 00:07:14,279 has changed over the years. I Mean, when I was 163 00:07:14,319 --> 00:07:17,160 a kid, it was beautiful music, you know, classical music, 164 00:07:17,199 --> 00:07:19,800 that's what people were shopping with. And these days it's 165 00:07:20,360 --> 00:07:22,600 the top forty, it's the biggest hits on the radio. 166 00:07:22,800 --> 00:07:23,360 Speaker 3: And it's just. 167 00:07:23,319 --> 00:07:25,839 Speaker 2: Really bizarre to be walking down a lane and all 168 00:07:25,879 --> 00:07:27,720 of a sudden people are singing it out loud, they're 169 00:07:27,800 --> 00:07:29,839 dancing to it, and you got to say something about it. 170 00:07:29,879 --> 00:07:31,959 You got to say, hey, look, I appreciate that man, 171 00:07:31,959 --> 00:07:33,519 because I'm getting into the music too, and you just 172 00:07:33,519 --> 00:07:35,160 make it so much easier for me to be just 173 00:07:35,720 --> 00:07:36,759 just as joy filled. 174 00:07:37,560 --> 00:07:39,279 Speaker 4: So what happened Beadful. 175 00:07:38,879 --> 00:07:40,879 Speaker 5: Desk a Lot was tough. 176 00:07:41,360 --> 00:07:43,600 Speaker 8: She came up here and you know, whenever people like 177 00:07:43,839 --> 00:07:46,480 click their dentures. The whole time she's talking to me, 178 00:07:46,560 --> 00:07:48,920 she was like, that white guy, you know, their manager 179 00:07:48,920 --> 00:07:50,759 in the plaid shirts. He said that I can get 180 00:07:50,759 --> 00:07:52,519 this strikes and his teeth a pretty and they just 181 00:07:52,600 --> 00:07:54,839 let you know. She was like, what's his name? I 182 00:07:54,920 --> 00:07:56,519 just talked to him at subcheck. I just talked to 183 00:07:57,000 --> 00:07:57,360 check out. 184 00:07:57,560 --> 00:07:58,759 Speaker 4: I was like, well, I have to have it. 185 00:07:58,759 --> 00:08:00,839 Speaker 8: Either I have to have a either group up purchase 186 00:08:01,399 --> 00:08:02,720 or I have to have the manager up here that 187 00:08:02,720 --> 00:08:03,759 told you it was okay, or I have to have 188 00:08:03,800 --> 00:08:06,480 it written down on my blog. So I was asking Queence. 189 00:08:06,519 --> 00:08:08,240 I didn't know that Brian had just left, because that's 190 00:08:08,240 --> 00:08:10,360 what she was talking about. I don't think, well, Queena's 191 00:08:10,360 --> 00:08:13,920 currently my mold because Brian just left. I was like, 192 00:08:13,959 --> 00:08:15,399 I can get her and we can see what we 193 00:08:15,480 --> 00:08:17,879 can do to makes right. And I was just like, 194 00:08:18,800 --> 00:08:21,240 she was like, well, this is she's fucked up because 195 00:08:21,279 --> 00:08:23,720 the white man told me when these two black managers 196 00:08:23,720 --> 00:08:25,120 come out of nowhere, tell me. 197 00:08:30,439 --> 00:08:30,720 Speaker 9: Yep. 198 00:08:32,039 --> 00:08:33,480 Speaker 3: Unbelievably packed day today. 199 00:08:33,559 --> 00:08:36,519 Speaker 2: What's going on here is that those that normally shop 200 00:08:36,639 --> 00:08:39,600 for their for their families on Sundays, well, tomorrow's Easter, 201 00:08:40,039 --> 00:08:42,080 so therefore they don't want to go shopping on Easter. 202 00:08:42,440 --> 00:08:44,720 So they're all shopping, getting four and five hundred dollars 203 00:08:44,759 --> 00:08:48,679 worth of groceries in that basket, and long lines, long lines. 204 00:08:48,960 --> 00:08:50,840 I did not expect this today, and I've been with 205 00:08:50,879 --> 00:08:53,200 the store for five years for some stinking reason, I 206 00:08:53,240 --> 00:08:54,000 just didn't expect it. 207 00:08:55,240 --> 00:09:03,159 Speaker 5: Julius season, but I saw regression are too, Julius Caesar. 208 00:09:03,639 --> 00:09:04,320 Speaker 4: I saw it too. 209 00:09:04,799 --> 00:09:08,240 Speaker 5: I don't know, Julius Caesar. 210 00:09:09,399 --> 00:09:09,879 Speaker 3: I saw it. 211 00:09:09,919 --> 00:09:30,639 Speaker 8: To chamoi flavored chips from kettle from kettle, I explain 212 00:09:30,720 --> 00:09:34,919 that again. Chamoy is kind of like what what Mexican 213 00:09:34,960 --> 00:09:38,279 people put on their fruit to like make it taste better, 214 00:09:38,360 --> 00:09:40,360 trying to make it taste spicy, is it? 215 00:09:40,799 --> 00:09:41,000 Speaker 3: Yeah? 216 00:09:43,080 --> 00:09:44,960 Speaker 8: Yeah, it's like it's like kind of salty, but it's 217 00:09:45,000 --> 00:09:47,399 kind of spicy. I don't know, it's really hard to describe, 218 00:09:47,399 --> 00:09:51,639 but it's really good. So I just want yeah, yeah, yeah, 219 00:09:51,720 --> 00:09:53,679 that's what I'm gonna glove though. All Right, so one 220 00:09:53,679 --> 00:09:58,799 for you step over here reporting kettle recording their kettle. 221 00:09:58,840 --> 00:10:02,000 Speaker 4: So they're going to be super crunchy peers. Well boy, 222 00:10:02,039 --> 00:10:03,600 it's taking a long time to get a flavor. I 223 00:10:03,600 --> 00:10:05,080 was seeing the same thing very different. 224 00:10:05,200 --> 00:10:06,360 Speaker 3: I'm not getting flavored. 225 00:10:06,360 --> 00:10:09,200 Speaker 8: I'm not getting flavor from it either, a plot. I'm 226 00:10:09,200 --> 00:10:10,720 not getting a very good flavor from it either. But 227 00:10:10,799 --> 00:10:12,080 I just paid two dollars for the. 228 00:10:12,080 --> 00:10:12,639 Speaker 5: Sag of tips. 229 00:10:12,720 --> 00:10:15,080 Speaker 1: So don't you hate it when chips don't live up 230 00:10:15,120 --> 00:10:20,200 to their expectation. Hey, there's more CTCs coming up next. Hey, 231 00:10:20,200 --> 00:10:22,240 thanks for coming back to CTCs. 232 00:10:23,559 --> 00:10:26,840 Speaker 2: Transition Walking Day number four had a four Easter Sunday. 233 00:10:27,399 --> 00:10:29,679 Had to get my got on. Oh my god. Yes, 234 00:10:30,600 --> 00:10:32,440 it's going to be a big day today. People are 235 00:10:32,440 --> 00:10:34,600 going to be coming in still a lot of newbies. 236 00:10:35,200 --> 00:10:35,279 Speaker 4: Uh. 237 00:10:35,360 --> 00:10:38,559 Speaker 2: This to me is when spring really does begin, people 238 00:10:38,840 --> 00:10:43,120 kind of set themselves free from their monotony. Oh that's 239 00:10:43,159 --> 00:10:48,120 a big word, monotony. Being in CS is monotony. You 240 00:10:48,159 --> 00:10:50,879 can only hope and pray that everybody on the team 241 00:10:51,039 --> 00:10:53,720 is going to show up today. You know, when when 242 00:10:53,759 --> 00:10:56,200 you're missing a spoke and a tire, does that mean 243 00:10:56,200 --> 00:10:59,080 it's going to go flat? Hell no, So that's the 244 00:10:59,080 --> 00:11:00,480 way you got to performs. 245 00:11:01,440 --> 00:11:03,000 Speaker 4: Did you see how calm I was on that? 246 00:11:03,120 --> 00:11:03,360 Speaker 3: Yeah? 247 00:11:03,559 --> 00:11:05,679 Speaker 2: Did he just have two of the same church, same 248 00:11:05,799 --> 00:11:08,240 two checks from different from different companies for the same 249 00:11:08,279 --> 00:11:11,240 exact amount. And that's a that's the second time I 250 00:11:11,279 --> 00:11:13,159 have seen that check in my hands, so last time 251 00:11:13,279 --> 00:11:15,279 it was a girl and the names have been changed 252 00:11:15,279 --> 00:11:18,320 on it. It's the same amount, right, yes, okay, yeah, 253 00:11:18,399 --> 00:11:20,320 that's why that's why I recognize it immediately. 254 00:11:20,360 --> 00:11:21,320 Speaker 3: Yeah, ude, how much was it? 255 00:11:21,360 --> 00:11:22,120 Speaker 4: Fout thirty one? 256 00:11:22,039 --> 00:11:22,159 Speaker 9: Yet? 257 00:11:22,200 --> 00:11:24,720 Speaker 4: Five thirty one ninety seven? I knew even I knew 258 00:11:24,720 --> 00:11:26,240 that number and I've only seen it once. 259 00:11:26,399 --> 00:11:28,679 Speaker 2: Yeah, and so I mean, but I mean, it's it's 260 00:11:28,720 --> 00:11:30,919 it's these two people that have done this. And I'll 261 00:11:30,919 --> 00:11:32,679 bet you they were connected to that one. You know 262 00:11:32,679 --> 00:11:35,399 where I got busted from accepting a bad chat. Baby, 263 00:11:36,559 --> 00:11:38,519 I have to feel that looking back down. But I 264 00:11:38,559 --> 00:11:42,320 mean that's uh, yeah, they're they're testing us. 265 00:11:42,320 --> 00:11:44,399 Speaker 3: Oh dude, I'm not. I'm not, I'll say no. 266 00:11:44,720 --> 00:11:45,840 Speaker 4: In fact, I think it was you that told me, 267 00:11:45,879 --> 00:11:47,039 and just say no. Yeah, just say no. 268 00:11:47,080 --> 00:11:49,080 Speaker 6: If you don't feel comfortable, don't do it, because at 269 00:11:49,159 --> 00:11:50,519 least that way you're not you know what I mean? 270 00:11:50,679 --> 00:11:54,200 Speaker 10: Like if something it does go through, they'll give you 271 00:11:54,240 --> 00:11:56,679 a shit about it. Yeah wow, But I mean, yeah, 272 00:11:57,039 --> 00:11:59,200 you don't. You're we're not a bank. I don't mind 273 00:11:59,200 --> 00:12:01,720 fashion enough. Someone checked when it's the same shit all 274 00:12:01,720 --> 00:12:02,159 the time, and. 275 00:12:02,679 --> 00:12:05,440 Speaker 3: Fuck that won't first thing right off the bat. 276 00:12:05,519 --> 00:12:08,120 Speaker 2: When I step into the store today, a woman comes 277 00:12:08,159 --> 00:12:10,320 up and she says, hey, you know this turkey here? 278 00:12:11,200 --> 00:12:13,279 The sign says it's nine ninety nine. She says, I 279 00:12:13,320 --> 00:12:17,759 do realize that the sale is over, but this is 280 00:12:17,799 --> 00:12:19,720 still up? Do I still get it for nine ninety nine? 281 00:12:19,759 --> 00:12:21,960 And thinking myself, of course, man, that's the way it goes. 282 00:12:22,440 --> 00:12:24,879 And so you know, she's dressed up very nicely, this 283 00:12:25,039 --> 00:12:27,919 being Easter. I goes, so are you just getting from church? 284 00:12:27,960 --> 00:12:30,559 And she says yeah. I said, what was your message today? 285 00:12:30,600 --> 00:12:33,480 So she goes on to explain the message, and I 286 00:12:33,879 --> 00:12:36,879 looked at her because it sounded just like the message 287 00:12:36,919 --> 00:12:40,840 we had at church, and so I continue talking. I said, 288 00:12:40,840 --> 00:12:43,480 we were in the Book of John verse twenty. Yeah, 289 00:12:43,480 --> 00:12:46,240 we were there too, and I looked at her and 290 00:12:46,559 --> 00:12:52,440 I go elevation church. Yeah, small world first thing. That's 291 00:12:52,440 --> 00:12:54,399 how I know that I'm in the right place, because 292 00:12:54,399 --> 00:12:56,480 that moment would not have happened if it would have 293 00:12:56,480 --> 00:12:58,879 been something else. One of the things that we have 294 00:12:58,919 --> 00:13:01,559 to do and see customer service is we have to 295 00:13:01,600 --> 00:13:03,559 do till audits. We have to make sure that everybody 296 00:13:03,600 --> 00:13:05,679 on the register they're on the up and up. And 297 00:13:05,879 --> 00:13:08,440 there's nothing worse than coming up seventy nine dollars and 298 00:13:08,519 --> 00:13:13,559 sixty five cents short and the person their till they're 299 00:13:13,600 --> 00:13:16,399 standing right there with you and to see the color 300 00:13:16,960 --> 00:13:19,600 just instantly washed from their face and for them to 301 00:13:19,600 --> 00:13:21,440 try to catch their breath because now we've got to 302 00:13:21,440 --> 00:13:24,879 figure out seventy nine dollars. Ooh, someone's going to get 303 00:13:24,919 --> 00:13:27,519 written up on this one. The cola wars are going 304 00:13:27,559 --> 00:13:30,480 to get worse. Between coke and pepsi, both of them 305 00:13:30,480 --> 00:13:33,080 are made right here in America, right yeah, Yeah, the 306 00:13:33,080 --> 00:13:35,559 soda part of it is, but not the syrup and 307 00:13:35,600 --> 00:13:37,919 the things that they need for their secret ingredients that 308 00:13:37,960 --> 00:13:40,879 comes from other countries. Well, with the tariffs coming in 309 00:13:41,200 --> 00:13:43,799 what's happened is is that they're raising the price of 310 00:13:43,840 --> 00:13:47,799 all those ingredients that we crave as consumers, and it's 311 00:13:47,879 --> 00:13:51,480 going to raise the price of soda. She said, I've 312 00:13:51,519 --> 00:13:55,840 got a new job, and that's the job that I create. Okay, 313 00:13:55,919 --> 00:13:58,000 because I fucked up what is always it was a 314 00:13:58,000 --> 00:14:00,519 big fuck up. So I was taking something back to 315 00:14:00,559 --> 00:14:02,399 the cooler. My mind was taking it back there to 316 00:14:02,679 --> 00:14:03,600 you know, so it didn't. 317 00:14:03,320 --> 00:14:03,799 Speaker 4: Get warm it. 318 00:14:03,919 --> 00:14:06,519 Speaker 2: Yeah, and so and I walked by there there were 319 00:14:06,600 --> 00:14:08,879 these cards that were down on the floor over. 320 00:14:08,759 --> 00:14:09,600 Speaker 3: An aisle number eight. 321 00:14:10,159 --> 00:14:12,960 Speaker 2: Well, on my way back, I totally zoned up because 322 00:14:12,960 --> 00:14:13,879 I was going to pick them up. 323 00:14:14,120 --> 00:14:15,120 Speaker 3: I didn't pick them up. 324 00:14:15,320 --> 00:14:18,039 Speaker 4: Well, the mo O D watched me on the video 325 00:14:18,120 --> 00:14:21,120 and called me in the office. Yeah, so now I walked. 326 00:14:21,440 --> 00:14:22,799 Speaker 2: I sit there, and I walk and see if there's 327 00:14:22,799 --> 00:14:24,399 anything on the floor, because I'm not gonna be fucking 328 00:14:24,399 --> 00:14:28,120 bust Oh cet, you walked right by and you retally 329 00:14:28,159 --> 00:14:28,639 ignored it. 330 00:14:29,039 --> 00:14:31,039 Speaker 4: And not only that, but a bagger did the same thing. 331 00:14:31,240 --> 00:14:33,320 Oh did they bust them too? He didn't take them 332 00:14:33,320 --> 00:14:34,879 in the office. He's he's after me. 333 00:14:35,120 --> 00:14:36,879 Speaker 3: He's after because you know better. 334 00:14:38,600 --> 00:14:41,799 Speaker 6: Then did they say to you can I get your 335 00:14:41,840 --> 00:14:42,960 permitment the safety. 336 00:14:43,840 --> 00:14:45,919 Speaker 2: No, they used to say that how they going to 337 00:14:45,960 --> 00:14:48,440 see me? Well, his thing was based on you know, 338 00:14:48,440 --> 00:14:50,679 people could have slipped. That was a slip zone. You 339 00:14:50,840 --> 00:14:53,240 chose to ignore this and this can't happen. You should 340 00:14:53,240 --> 00:14:56,240 have said, I got more important. Want me to check 341 00:14:56,279 --> 00:14:58,240 the customer out or put the fucking floor? Well no, 342 00:14:58,320 --> 00:14:59,960 he actually actually wanted me to start wiping a bus. 343 00:15:01,559 --> 00:15:03,080 Speaker 4: We just starting that tomorrow morning. 344 00:15:03,399 --> 00:15:08,080 Speaker 9: So I'm believe in town tomorrow where you going. I'm 345 00:15:08,120 --> 00:15:13,600 gonna ride my motorcycle up to motorcycle class and then 346 00:15:13,639 --> 00:15:18,399 from there to an Adventure Motorcycle Riders convention. 347 00:15:18,720 --> 00:15:21,960 Speaker 4: And okay still you'll be going for ten minutes? 348 00:15:22,159 --> 00:15:24,360 Speaker 9: Yeah, a week or two? 349 00:15:24,799 --> 00:15:26,559 Speaker 4: Really okay that sounds like fun. 350 00:15:26,679 --> 00:15:30,639 Speaker 3: Yeah you see, uh a motorcycle class for what So 351 00:15:30,759 --> 00:15:33,240 it's just a skills class ultimate. I just try and 352 00:15:33,279 --> 00:15:35,759 take refresheratory They a couple of years. 353 00:15:35,879 --> 00:15:39,120 Speaker 11: Yeah, because I could get killed, you know yeah, oh man, 354 00:15:39,240 --> 00:15:46,360 slow reflexes. Yeah, it could be problematic, thanks sir, be careful. 355 00:15:46,399 --> 00:15:49,600 Speaker 3: All right. The convention, it's probably convened for the system. 356 00:15:49,919 --> 00:15:51,360 You know, it grouped me, but it is. 357 00:15:53,080 --> 00:15:55,639 Speaker 9: That's I went to that before I started with my 358 00:15:55,799 --> 00:15:56,399 big trade. 359 00:15:56,519 --> 00:15:58,159 Speaker 3: Yeah, and they're the ones who feels you on. 360 00:15:58,759 --> 00:16:02,600 Speaker 9: That's how you cross Parkers, how you do Still she's waiting. Yeah, 361 00:16:03,399 --> 00:16:05,480 I'm sorry. I was blabbing and you were trying to 362 00:16:05,480 --> 00:16:06,519 do business. 363 00:16:10,399 --> 00:16:15,799 Speaker 4: Will take care of you. 364 00:16:13,480 --> 00:16:14,480 Speaker 9: See you soon, young man. 365 00:16:14,519 --> 00:16:16,240 Speaker 3: All right, have fun, man, be careful, okay. 366 00:16:17,559 --> 00:16:19,960 Speaker 2: The older gentleman that came in, what happened was is 367 00:16:20,000 --> 00:16:22,759 he was really pissed off that the chocolate bunnies weren't 368 00:16:22,759 --> 00:16:25,600 coming up two ninety nine over on the at the 369 00:16:25,639 --> 00:16:28,440 self checkout, and I said, look, did you use the 370 00:16:28,759 --> 00:16:30,600 store card? He says, right here in the ad that 371 00:16:30,639 --> 00:16:33,159 you keep throwing at me, he says, two ninety nine, 372 00:16:33,159 --> 00:16:35,200 two ninety nine. I said, but you have to have the. 373 00:16:35,159 --> 00:16:37,559 Speaker 4: Store card, right. He goes, I don't have a number. 374 00:16:37,559 --> 00:16:40,840 Speaker 2: Put a number in, and then his wife writes, Joyiman says, 375 00:16:40,960 --> 00:16:42,080 and gives him the right number. 376 00:16:42,399 --> 00:16:44,159 Speaker 4: So then the second I start bringing it up, he says, 377 00:16:44,159 --> 00:16:44,759 I gotta get the. 378 00:16:44,679 --> 00:16:46,240 Speaker 3: Fuck out of here. I gotta get the fuck out 379 00:16:46,279 --> 00:16:46,440 of here. 380 00:16:46,799 --> 00:16:49,600 Speaker 4: My wife said, go home, down and so he says, 381 00:16:49,600 --> 00:16:50,519 I'm gonna come back is. 382 00:16:50,519 --> 00:16:51,159 Speaker 3: What I'm gonna do. 383 00:16:51,559 --> 00:16:53,200 Speaker 4: And I said, okay, I'm gonna hold your rabbits right 384 00:16:53,240 --> 00:16:54,519 up here? Why then you do that? 385 00:16:54,799 --> 00:16:56,039 Speaker 3: What? Yeah? You dude? 386 00:16:56,080 --> 00:16:57,879 Speaker 4: He was just and he's so angry. He says, why 387 00:16:57,879 --> 00:16:59,320 would you do that? He says, you got a bunch 388 00:16:59,360 --> 00:17:02,200 of over there on the table. He would put him back. Wow. 389 00:17:02,320 --> 00:17:04,759 Speaker 2: Yeah, And he goes he says, we would loss you 390 00:17:04,759 --> 00:17:06,680 have done if I would have been shopping here, And 391 00:17:06,720 --> 00:17:08,599 that means Ione had to put everything back just to 392 00:17:08,599 --> 00:17:09,559 go pick her ass up. 393 00:17:09,920 --> 00:17:12,680 Speaker 4: Oh lord, sounds like he's taking a shitty life out 394 00:17:12,680 --> 00:17:15,839 all of us. Yeah you get that fucking matter or 395 00:17:15,839 --> 00:17:16,519 a chocolate rabbit? 396 00:17:16,640 --> 00:17:17,279 Speaker 3: Yeah, two of them? 397 00:17:17,319 --> 00:17:18,680 Speaker 4: Yeah, yeah, I mean any bitty ones. 398 00:17:18,839 --> 00:17:21,319 Speaker 2: Most grocery stores they have some kind of loyalty club 399 00:17:21,359 --> 00:17:25,079 man and advertised probably you got to be a number. So, 400 00:17:25,279 --> 00:17:27,119 oh my god, he's got so pit and he got 401 00:17:27,119 --> 00:17:29,720 pissed off at Ryan in the very beginning, and he goes, 402 00:17:29,799 --> 00:17:32,480 where's the little card set? And Ryan goes over here, 403 00:17:32,519 --> 00:17:33,799 and they didn't they didn't have it over here on 404 00:17:33,799 --> 00:17:36,319 the park road side, Yeah, the m s side. So 405 00:17:36,440 --> 00:17:38,640 and and Ryan was starting to walk off. He goes, hey, 406 00:17:39,400 --> 00:17:41,599 take me to a small car. He yelled at Ryan. 407 00:17:41,920 --> 00:17:42,799 That's where it started. 408 00:17:43,440 --> 00:17:45,160 Speaker 7: Take him to a small car so he can bitch 409 00:17:45,160 --> 00:17:46,720 about the price of two chocolate rabbits. 410 00:17:47,480 --> 00:17:49,880 Speaker 4: Yeah that's a lot of sense. 411 00:17:51,119 --> 00:17:54,160 Speaker 1: Well, there you have it, another exciting edition of CTCs. 412 00:17:54,160 --> 00:17:55,960 The ups and the downs, to twist, the spins, the 413 00:17:56,079 --> 00:17:58,960 oh my god, are you kidding me? Oh yeah, we 414 00:17:59,000 --> 00:18:01,039 have a lot of that kind of I love the drama, 415 00:18:01,119 --> 00:18:04,759 I really do. You're in the center of community and everybody, somehow, 416 00:18:04,880 --> 00:18:08,559 some way makes it all happen. Hey, do me a favor. 417 00:18:08,640 --> 00:18:11,319 Create your own podcast. This is what community is all about. 418 00:18:11,519 --> 00:18:14,319 Let us know what's going on behind your curtain. Let 419 00:18:14,400 --> 00:18:17,640 us see your wizard. I'll see you next week.