Speaker 1: I'm ct when I'm not busy being Arrow the podcaster.
I live in the real world. I mean, everybody has
to have a job, right Mine just happens to be CS.
You know, Customer service solutions relationships well, keeping your team motivated,
and keeping that constant connection with each guest who has
chosen to stop into your location. Episode number one eighty six,
playing games with our guests. It's Easter weekend. Ooh, I
get busted. Ooh.
Speaker 2: This is CTCs Transition Walk Day number one out of four. God,
I need this Transition Walk today. I just wrapped up
eight back to back interviews.
Speaker 3: Six of them were.
Speaker 2: From NBC's The Voice, started at a twenty and finished
the last one by eleven o'clock. It's straight interviewing, no
breaks whatsoever. And God, my voice is just on fire.
It hurts so badly that I need to get in
this forest and kind of clear out my head because once.
Speaker 3: I get into CUS, it can't be Arrow.
Speaker 4: No.
Speaker 2: See, he's got to show up and and he's gotta
he's got to do his his thing in CEUs. So
I got to shake off this Arrow guy. Okay, thanks
for being here.
Speaker 4: Is that the bad news? Bad news it's that willing
Jason Maddy too.
Speaker 3: She would have left.
Speaker 5: It, but I'm not how much she.
Speaker 6: I fucked up last night and someone picked up his shift.
I didn't realize, oh no, that there were two shifts posts.
Speaker 4: So I let somebody go home down and shouldn't have.
Speaker 6: They were shorthanded last night, and I heard she wasn't
happy listening about it, so I'll have to apologize to her.
Speaker 3: A cool worker just asked me, why didn't you just
call out? Call out? What do you mean call out?
Speaker 2: Yeah, you were busy doing your podcasting this morning and
you you kind of look really stressed out right now,
Why didn't you just call out?
Speaker 3: No? I would never do that to this team, calm out, No, No, I.
Speaker 4: Play games and work, you know me, I fucking play
games all the fucking time.
Speaker 7: So you you were talking about, we have one of
those little carts that everybody has to have and they
lock up now if people don't pay or go buy
the thing, and so this one what it keeps locking
up for no reason. So you decided to take that
car out of service and lock the wheels and leave
it up here, and somebody just tried to grab it,
and you know I was like, Oh, you're fucking up people,
and you're like.
Speaker 4: Oh no.
Speaker 6: But now I'm like, it should be a fun game
if we just leave it here all day to day,
see how many people can go yeah, and when.
Speaker 4: They grab it, we'll say, oh, we're sorry that one's
birth which it is.
Speaker 7: It really is broken, but we're just gonna leave it
up there because we know fucking people are gonna grab it.
But but the other game I like to do is
when we put out a new lottery scratch off.
Speaker 4: There's a cover sheet on the book and it looks
like a regular lottery card, but there's no bar code
on it. You can't scratch it. It's just a piece
of paper.
Speaker 7: But I will take it and I'll leave it up
here at the desk near the lottery machine to see
how long it'll.
Speaker 6: Sit there, if someone will see it, fill it or
try to tell.
Speaker 4: Me that someone looks their lottery to Yeah.
Speaker 7: Yeah, But ninety nine point nine percent of the time,
in five minutes, it's calling, and I know, I know
some fucker took it, and there's probably like, oh, I
got a free ticket, and then they get out of
the car and they try to scratch it.
Speaker 3: Word so fucking plumb Easter weekend.
Speaker 2: Who it's either going to be really super busy or
because the weather's so nice, everybody's taken off out of
town and it's slow, which it is today, very slow.
But family is always arriving, so by Sunday it could
be through the roof crazy.
Speaker 1: Please do not move. There's more CTCs right around the corner. Hey,
thanks for coming back to CTCs Transition Walk day number
two out of four. Easter weekend out here in this forest.
I got to clear my head. It's been it's been
hell inside the podcast studio, so much damn work, and
then I complain about what we're doing in CS. Yeah,
so it's your place of business. Who's the one that's
doing all the cleaning up.
Speaker 2: Who's the one that vacuums the floors, takes out the trash,
make sure that everything is.
Speaker 3: All blocked and looking sharp and stuff.
Speaker 2: Is it usually the low guy in the totem pole
or do you work as a team or a family.
That's my current struggle right now, because it seems like
those that work the night shift were pretty much the
janitorial service. And when that kind of thought gets inside
your soul starts to poison everything else around you, but
just wanted to get to your.
Speaker 3: Point of view.
Speaker 2: A yellow cab has hit one of our guests parked
cars out in the parking lot.
Speaker 3: Dined it up pretty good, that yellow cab. Oh my god.
Speaker 2: So what we did is we went out there and
they just purchased their groceries everything cold. We put it
in a basket and brought it in here and put
it in the freezer, because hey, you're gonna take care
of your guests in a store out of the store.
But yeah, yeah, yellow cab kind of put the brakes
on that one, didn't it. Wait a second, he probably
didn't use the brakes. Lots of little people inside the
store today with their g which is really special to me.
And reason why is because I have two grandkids, but
my grandkids are actually grand adults. So when I see
these little ones with their grandparents, it's like, God, I'm
so evangelalous of you that you still have them in
the tiny stage. What should I have had them not
eat because they grew up so quickly. Radio used to
do that usually around the holiday they would they would
come through and say, well, we're cutting back and you're
not part of the mix anymore. And today I've seen
three very good people I've known for the past five
years and they lost their jobs today. So one Mike.
Mike isn't looking good at all. When he gave me
his cards and stuff, he says, you're connected to a
lot of people. Get the word out about me. And
it's like, dude, I'm not gonna take to a lot
of people. Totally busted and guilty for it. I was
walking down Aisle number eight and I was putting something
away and because it was cold, I was That's where
my focus was was to get it back there as
quickly as possible. Well, I walked by some fallen gift
cards and they were on the floor. And I saw
them on the floor and I told myself, I'm going
to come back and pick them up.
Speaker 3: Did I come back and pick them up?
Speaker 4: No?
Speaker 3: So what did management do here?
Speaker 2: They saw that I didn't pick them up because the
cameras caught me.
Speaker 3: So busted.
Speaker 2: Transition Walk day number three out of four. Woo busy
day in the podcast studio. That's what happens when you
take three days off and you go camping, but you
still take your equipment with you, but you don't take
your hard drives.
Speaker 3: I probably just lost you right there, right. Yeah.
Speaker 2: So I've been doing some research a couple of things,
one of them defiant employees. Why do people choose to
be defiant? Oh my god, of course I had to
turn that into a podcast. The research did I put
into that? And then the other thing I really dug into,
why do bosses think they can take over control of
their employees? Why do they boss around their employees and
treat them pretty much like dirt? It's in a podcast.
I mean, should I spoil it here as to what
those answers are. What I'd like to do, though, is
going to see us today and kind of exercise some
of the things it talked about in my research.
Speaker 3: I'll see and see us.
Speaker 2: It occurred to me the other day how the music
that's playing on the loud speakers at a grocery store
has changed over the years. I Mean, when I was
a kid, it was beautiful music, you know, classical music,
that's what people were shopping with. And these days it's
the top forty, it's the biggest hits on the radio.
Speaker 3: And it's just.
Speaker 2: Really bizarre to be walking down a lane and all
of a sudden people are singing it out loud, they're
dancing to it, and you got to say something about it.
You got to say, hey, look, I appreciate that man,
because I'm getting into the music too, and you just
make it so much easier for me to be just
just as joy filled.
Speaker 4: So what happened Beadful.
Speaker 5: Desk a Lot was tough.
Speaker 8: She came up here and you know, whenever people like
click their dentures. The whole time she's talking to me,
she was like, that white guy, you know, their manager
in the plaid shirts. He said that I can get
this strikes and his teeth a pretty and they just
let you know. She was like, what's his name? I
just talked to him at subcheck. I just talked to
check out.
Speaker 4: I was like, well, I have to have it.
Speaker 8: Either I have to have a either group up purchase
or I have to have the manager up here that
told you it was okay, or I have to have
it written down on my blog. So I was asking Queence.
I didn't know that Brian had just left, because that's
what she was talking about. I don't think, well, Queena's
currently my mold because Brian just left. I was like,
I can get her and we can see what we
can do to makes right. And I was just like,
she was like, well, this is she's fucked up because
the white man told me when these two black managers
come out of nowhere, tell me.
Speaker 9: Yep.
Speaker 3: Unbelievably packed day today.
Speaker 2: What's going on here is that those that normally shop
for their for their families on Sundays, well, tomorrow's Easter,
so therefore they don't want to go shopping on Easter.
So they're all shopping, getting four and five hundred dollars
worth of groceries in that basket, and long lines, long lines.
I did not expect this today, and I've been with
the store for five years for some stinking reason, I
just didn't expect it.
Speaker 5: Julius season, but I saw regression are too, Julius Caesar.
Speaker 4: I saw it too.
Speaker 5: I don't know, Julius Caesar.
Speaker 3: I saw it.
Speaker 8: To chamoi flavored chips from kettle from kettle, I explain
that again. Chamoy is kind of like what what Mexican
people put on their fruit to like make it taste better,
trying to make it taste spicy, is it?
Speaker 3: Yeah?
Speaker 8: Yeah, it's like it's like kind of salty, but it's
kind of spicy. I don't know, it's really hard to describe,
but it's really good. So I just want yeah, yeah, yeah,
that's what I'm gonna glove though. All Right, so one
for you step over here reporting kettle recording their kettle.
Speaker 4: So they're going to be super crunchy peers. Well boy,
it's taking a long time to get a flavor. I
was seeing the same thing very different.
Speaker 3: I'm not getting flavored.
Speaker 8: I'm not getting flavor from it either, a plot. I'm
not getting a very good flavor from it either. But
I just paid two dollars for the.
Speaker 5: Sag of tips.
Speaker 1: So don't you hate it when chips don't live up
to their expectation. Hey, there's more CTCs coming up next. Hey,
thanks for coming back to CTCs.
Speaker 2: Transition Walking Day number four had a four Easter Sunday.
Had to get my got on. Oh my god. Yes,
it's going to be a big day today. People are
going to be coming in still a lot of newbies.
Speaker 4: Uh.
Speaker 2: This to me is when spring really does begin, people
kind of set themselves free from their monotony. Oh that's
a big word, monotony. Being in CS is monotony. You
can only hope and pray that everybody on the team
is going to show up today. You know, when when
you're missing a spoke and a tire, does that mean
it's going to go flat? Hell no, So that's the
way you got to performs.
Speaker 4: Did you see how calm I was on that?
Speaker 3: Yeah?
Speaker 2: Did he just have two of the same church, same
two checks from different from different companies for the same
exact amount. And that's a that's the second time I
have seen that check in my hands, so last time
it was a girl and the names have been changed
on it. It's the same amount, right, yes, okay, yeah,
that's why that's why I recognize it immediately.
Speaker 3: Yeah, ude, how much was it?
Speaker 4: Fout thirty one?
Speaker 9: Yet?
Speaker 4: Five thirty one ninety seven? I knew even I knew
that number and I've only seen it once.
Speaker 2: Yeah, and so I mean, but I mean, it's it's
it's these two people that have done this. And I'll
bet you they were connected to that one. You know
where I got busted from accepting a bad chat. Baby,
I have to feel that looking back down. But I
mean that's uh, yeah, they're they're testing us.
Speaker 3: Oh dude, I'm not. I'm not, I'll say no.
Speaker 4: In fact, I think it was you that told me,
and just say no. Yeah, just say no.
Speaker 6: If you don't feel comfortable, don't do it, because at
least that way you're not you know what I mean?
Speaker 10: Like if something it does go through, they'll give you
a shit about it. Yeah wow, But I mean, yeah,
you don't. You're we're not a bank. I don't mind
fashion enough. Someone checked when it's the same shit all
the time, and.
Speaker 3: Fuck that won't first thing right off the bat.
Speaker 2: When I step into the store today, a woman comes
up and she says, hey, you know this turkey here?
The sign says it's nine ninety nine. She says, I
do realize that the sale is over, but this is
still up? Do I still get it for nine ninety nine?
And thinking myself, of course, man, that's the way it goes.
And so you know, she's dressed up very nicely, this
being Easter. I goes, so are you just getting from church?
And she says yeah. I said, what was your message today?
So she goes on to explain the message, and I
looked at her because it sounded just like the message
we had at church, and so I continue talking. I said,
we were in the Book of John verse twenty. Yeah,
we were there too, and I looked at her and
I go elevation church. Yeah, small world first thing. That's
how I know that I'm in the right place, because
that moment would not have happened if it would have
been something else. One of the things that we have
to do and see customer service is we have to
do till audits. We have to make sure that everybody
on the register they're on the up and up. And
there's nothing worse than coming up seventy nine dollars and
sixty five cents short and the person their till they're
standing right there with you and to see the color
just instantly washed from their face and for them to
try to catch their breath because now we've got to
figure out seventy nine dollars. Ooh, someone's going to get
written up on this one. The cola wars are going
to get worse. Between coke and pepsi, both of them
are made right here in America, right yeah, Yeah, the
soda part of it is, but not the syrup and
the things that they need for their secret ingredients that
comes from other countries. Well, with the tariffs coming in
what's happened is is that they're raising the price of
all those ingredients that we crave as consumers, and it's
going to raise the price of soda. She said, I've
got a new job, and that's the job that I create. Okay,
because I fucked up what is always it was a
big fuck up. So I was taking something back to
the cooler. My mind was taking it back there to
you know, so it didn't.
Speaker 4: Get warm it.
Speaker 2: Yeah, and so and I walked by there there were
these cards that were down on the floor over.
Speaker 3: An aisle number eight.
Speaker 2: Well, on my way back, I totally zoned up because
I was going to pick them up.
Speaker 3: I didn't pick them up.
Speaker 4: Well, the mo O D watched me on the video
and called me in the office. Yeah, so now I walked.
Speaker 2: I sit there, and I walk and see if there's
anything on the floor, because I'm not gonna be fucking
bust Oh cet, you walked right by and you retally
ignored it.
Speaker 4: And not only that, but a bagger did the same thing.
Oh did they bust them too? He didn't take them
in the office. He's he's after me.
Speaker 3: He's after because you know better.
Speaker 6: Then did they say to you can I get your
permitment the safety.
Speaker 2: No, they used to say that how they going to
see me? Well, his thing was based on you know,
people could have slipped. That was a slip zone. You
chose to ignore this and this can't happen. You should
have said, I got more important. Want me to check
the customer out or put the fucking floor? Well no,
he actually actually wanted me to start wiping a bus.
Speaker 4: We just starting that tomorrow morning.
Speaker 9: So I'm believe in town tomorrow where you going. I'm
gonna ride my motorcycle up to motorcycle class and then
from there to an Adventure Motorcycle Riders convention.
Speaker 4: And okay still you'll be going for ten minutes?
Speaker 9: Yeah, a week or two?
Speaker 4: Really okay that sounds like fun.
Speaker 3: Yeah you see, uh a motorcycle class for what So
it's just a skills class ultimate. I just try and
take refresheratory They a couple of years.
Speaker 11: Yeah, because I could get killed, you know yeah, oh man,
slow reflexes. Yeah, it could be problematic, thanks sir, be careful.
Speaker 3: All right. The convention, it's probably convened for the system.
You know, it grouped me, but it is.
Speaker 9: That's I went to that before I started with my
big trade.
Speaker 3: Yeah, and they're the ones who feels you on.
Speaker 9: That's how you cross Parkers, how you do Still she's waiting. Yeah,
I'm sorry. I was blabbing and you were trying to
do business.
Speaker 4: Will take care of you.
Speaker 9: See you soon, young man.
Speaker 3: All right, have fun, man, be careful, okay.
Speaker 2: The older gentleman that came in, what happened was is
he was really pissed off that the chocolate bunnies weren't
coming up two ninety nine over on the at the
self checkout, and I said, look, did you use the
store card? He says, right here in the ad that
you keep throwing at me, he says, two ninety nine,
two ninety nine. I said, but you have to have the.
Speaker 4: Store card, right. He goes, I don't have a number.
Speaker 2: Put a number in, and then his wife writes, Joyiman says,
and gives him the right number.
Speaker 4: So then the second I start bringing it up, he says,
I gotta get the.
Speaker 3: Fuck out of here. I gotta get the fuck out
of here.
Speaker 4: My wife said, go home, down and so he says,
I'm gonna come back is.
Speaker 3: What I'm gonna do.
Speaker 4: And I said, okay, I'm gonna hold your rabbits right
up here? Why then you do that?
Speaker 3: What? Yeah? You dude?
Speaker 4: He was just and he's so angry. He says, why
would you do that? He says, you got a bunch
of over there on the table. He would put him back. Wow.
Speaker 2: Yeah, And he goes he says, we would loss you
have done if I would have been shopping here, And
that means Ione had to put everything back just to
go pick her ass up.
Speaker 4: Oh lord, sounds like he's taking a shitty life out
all of us. Yeah you get that fucking matter or
a chocolate rabbit?
Speaker 3: Yeah, two of them?
Speaker 4: Yeah, yeah, I mean any bitty ones.
Speaker 2: Most grocery stores they have some kind of loyalty club
man and advertised probably you got to be a number. So,
oh my god, he's got so pit and he got
pissed off at Ryan in the very beginning, and he goes,
where's the little card set? And Ryan goes over here,
and they didn't they didn't have it over here on
the park road side, Yeah, the m s side. So
and and Ryan was starting to walk off. He goes, hey,
take me to a small car. He yelled at Ryan.
That's where it started.
Speaker 7: Take him to a small car so he can bitch
about the price of two chocolate rabbits.
Speaker 4: Yeah that's a lot of sense.
Speaker 1: Well, there you have it, another exciting edition of CTCs.
The ups and the downs, to twist, the spins, the
oh my god, are you kidding me? Oh yeah, we
have a lot of that kind of I love the drama,
I really do. You're in the center of community and everybody, somehow,
some way makes it all happen. Hey, do me a favor.
Create your own podcast. This is what community is all about.
Let us know what's going on behind your curtain. Let
us see your wizard. I'll see you next week.