Speaker 1: Yeah, Ridum News need advice, so you don't.
Speaker 2: Have come running.
Speaker 3: Just as fast as we can, the Shooter's gonna help
Speaker 3: come man, This is.
Speaker 4: The Troubleshooter Show. No Tom Martino, Hey.
Speaker 5: Tom Martino here, Welcome to the show. Three oh three
Speaker 5: seven one three talk three oh three seven one three
Speaker 5: eight two five five. What's on your mind? How can
Speaker 5: we help you? We are trying to help you any
Speaker 5: way we can. All you have to do is call
Speaker 5: us at three oh three seven one three talk three
Speaker 5: oh three seven one three eight two five five.
Speaker 6: Now, we had a problem.
Speaker 5: Yesterday that I see here and I'm gonna try to
Speaker 5: recap it now.
Speaker 6: When she called from yesterday, Henry.
Speaker 5: When Henry called in, he said he bought a used
Speaker 5: twenty two from Omeara two years ago and after a
Speaker 5: month noticed rough shifting. They reprogrammed it and then the
Speaker 5: problem slowly came back, and in April the dealer says,
Speaker 5: you got a tranny, timing and water pump all bad.
Speaker 5: Everything was repaired and that's where we left off with Henry.
Speaker 1: Let's bring Henry up. Henry.
Speaker 5: So after they changed the tranny, the timing and the
Speaker 5: water pump, where does it stand and they did all that.
Speaker 5: Let me get this straight. Did they do that under
Speaker 5: extended warranty?
Speaker 7: Yes?
Speaker 1: Where does it?
Speaker 8: Okay?
Speaker 6: So where does it stand now?
Speaker 7: Right now? I actually was in there yesterday, and I
Speaker 7: don't know if to listen to the show.
Speaker 5: You know, everybody does or everybody hears about it in business.
Speaker 5: Let's put it that way, is what I mean. So
Speaker 5: what what did they say to you?
Speaker 8: Yeah?
Speaker 7: So there they said they're still trying to get it
Speaker 7: put back onto that same ticket, my extended warranty, which
Speaker 7: is insurance assurant.
Speaker 5: I think it is well they should because it was
Speaker 5: never fixed properly. It should always continue until it's fixed.
Speaker 7: Correct, So I thought it kind of So were.
Speaker 5: They more were they a bit more cooperative yesterday?
Speaker 1: No?
Speaker 7: No, the manager Mark in the service department, he was
Speaker 7: just like, you know, uh, we're we're trying. But it
Speaker 7: was almost like they want me to assue my ability.
Speaker 5: Because he was like, sus, did you send me that
Speaker 5: extended warranty? I'm trying to find it. Oh, there it
Speaker 5: is Henry's follow up call. Okay, got it all right,
Speaker 5: I got your warranty here. Yeah, So what did they
Speaker 5: say they would do for you? First of all, let
Speaker 5: me get this strong. Are all three things still wrong
Speaker 5: with it?
Speaker 7: I mean, I'm not sure a certain on that from
Speaker 7: what the diagnostics. The new diagnostics shows is that the
Speaker 7: PDM or like the computer needs reprogramming, the control module
Speaker 7: yeah yeah, or something with the computer needs reprogramming. And
Speaker 7: I guess they're they're saying they're trying to tie it back. Okay,
Speaker 7: so it kind of seems like they're trying to get
Speaker 7: it under warranty.
Speaker 5: Well, okay, hold on, let's take one thing at a time.
Speaker 5: The water pump is good, right, yes, they the timing.
Speaker 1: Is is not off right?
Speaker 5: They did the timing on the on the twenty twenty
Speaker 5: f one fifty guys, what timing?
Speaker 1: Would he need a change? Did they change?
Speaker 8: They have change?
Speaker 5: Do they change and they have the You don't have
Speaker 5: to change it, do you?
Speaker 8: Well? The camp phasers and sprockets, you do change out?
Speaker 8: Because so that was done?
Speaker 5: Now what about so that's still working because it's running.
Speaker 5: So it's the transmission, right, Is that right?
Speaker 7: I mean I feel like it's it's just I just
Speaker 7: like they need to be more transparent about the whole situation.
Speaker 7: I'm you know, I'm still not.
Speaker 6: Did you ever take it anywhere else to be analyzed.
Speaker 7: No, I didn't.
Speaker 1: You need to. Is it is it running right now?
Speaker 1: Or is that at the dealer.
Speaker 7: It's at the dealer, but there's the thing. So they're like, oh,
Speaker 7: you can drive it right now. It's kind of odd.
Speaker 7: But then he was like, you can take it today, and.
Speaker 6: I'm like, it was still under that Look, is it
Speaker 6: still under warranty.
Speaker 7: Yes, it's still under the extended warranty.
Speaker 5: Then you're going to have to do something, no matter what,
Speaker 5: You're going to have to take it and get an
Speaker 5: independent analysis because we can't know.
Speaker 7: I called Madco is where I usually, you know, take
Speaker 7: my automotive for Ford, because they're they're great over there,
Speaker 7: very transparent and uh you know they're like, you know,
Speaker 7: regardless if they don't fix it, you know, we'll get
Speaker 7: you over here. And care's how much of the cost,
Speaker 7: because I mean, at the end of the day, I'm
Speaker 7: going to pay it.
Speaker 9: I need it.
Speaker 7: It's my vehicle, it's my life.
Speaker 5: I'm just asking, did you get it independently analyzed?
Speaker 1: No, we'll get it done.
Speaker 5: Get it done, and I can have people who can
Speaker 5: do that or go to who you know and trust
Speaker 5: get it independent. Then you take all the guestwork out
Speaker 5: of it, find out what's wrong with it, and then
Speaker 5: get the warranty to fix it.
Speaker 1: It's logical, it's easy. It's the only way to go.
Speaker 9: Yeah.
Speaker 7: No, I just when I called them, I asked them like, hey,
Speaker 7: are you guys going to cover this? If I take
Speaker 7: it to someone else, No one's.
Speaker 5: Going to cover the diagnostic. That's on you, Henry. You
Speaker 5: have to take it somewhere else, not to be fixed,
Speaker 5: to be analyzed. You need a professional diagnostic. This is
Speaker 5: what we call evidence. And you have to pay for that.
Speaker 5: I don't know how much it will be, but you
Speaker 5: have to pay for it. You have to find find
Speaker 5: out what is going on with your vehicle. You need information.
Speaker 5: They will not pay it. Don't ask them about paying
Speaker 5: for it. Once you find out what's wrong with it,
Speaker 5: then you attack the warranty. That's the way to go. Okay, really,
Speaker 5: that's the only thing I can tell you. Well, let's look.
Speaker 6: I got to move on now, Henry, come back to us.
Speaker 5: I got it written down, Go get it analyzed by
Speaker 5: an independent person. Three oh three seven one three talk
Speaker 5: seven one three eight two five five. I feel bad
Speaker 5: for the guy. But look, there are certain times we
Speaker 5: just got to take steps. We have to take steps
Speaker 5: to get things done properly. All right, three oh three
Speaker 5: seven one three talk three oh three seven one three
Speaker 5: eight two five five all right, Now I want to
Speaker 5: move on to some other callers. Sandy, a problem with
Speaker 5: sentry link. What's going on? Sandy?
Speaker 10: Thank you for taking my call?
Speaker 6: Yes, Sandy, what's happening?
Speaker 10: Grateful if you can help, I hope. I'm a recruiter
Speaker 10: and I have my own business. I've been a customer
Speaker 10: in good standing with CENTRALINGK for over seventeen years.
Speaker 5: Yeah, they don't care. Unfortunately, I wish. I wish loyalty
Speaker 5: worked for some companies. It really does work. So what's
Speaker 5: going on with you? Well?
Speaker 10: Last week I was made aware that both my long
Speaker 10: distance and local clients and candidates who were trying to
Speaker 10: call my office were getting disconnected in less than one ring.
Speaker 10: I have no voicemail, no.
Speaker 6: Color, so you haven't gotten any calls.
Speaker 10: No people try to call me and just this automatically.
Speaker 6: What business? What kind of business?
Speaker 10: I'm a recruiter?
Speaker 6: Oh my god, that's really important.
Speaker 10: I've had no business.
Speaker 5: What about now? Are you talking about your landline.
Speaker 1: Yes, Why do you have a landline?
Speaker 10: I love a landline, okay, prefer to talk to people
Speaker 10: on a.
Speaker 1: Landline, okay.
Speaker 5: And so your business phones have gone how long have
Speaker 5: they been out?
Speaker 10: A week ago? Yesterday? And I'm just getting nothing but
Speaker 10: a run around?
Speaker 5: Have you thought about okay? Are you on some kind
Speaker 5: of long term contract?
Speaker 10: Yes?
Speaker 6: And they're not.
Speaker 5: Okay, So what are they doing? I mean, did they
Speaker 5: say we can't do anything?
Speaker 1: I mean what are?
Speaker 10: They told me different stories over the past week, none
Speaker 10: of which have come to fruition. And they finally set
Speaker 10: up for a check to come tomorrow. Good, and they
Speaker 10: said they will fix all this. And then I get
Speaker 10: a message yesterday that he is not going to do that.
Speaker 10: All he's going to do is check the lines.
Speaker 5: And in the interim, well what else, well hold on,
Speaker 5: hold on, okay, what else can he do?
Speaker 8: Right?
Speaker 1: Check the lines?
Speaker 10: I don't know. I'm just going by what they're doing.
Speaker 5: Why can't they check the lines from where they are?
Speaker 5: You know, you're kind of caught here.
Speaker 1: And I'll tell you why.
Speaker 5: I'll bet you they don't have a lot of support
Speaker 5: for their landlines because landlines are dying and and I'll
Speaker 5: bet you, they have very minimal support, and then that's
Speaker 5: I think that's the problem you're heading into. They don't
Speaker 5: have enough people. But I mean, come on, they have
Speaker 5: to know what's wrong. I mean, I don't know anything
Speaker 5: about that particular part of the business.
Speaker 6: But I had a.
Speaker 5: Phone company, a little one one time. I started when
Speaker 5: I got pissed off of the phone company.
Speaker 6: And it's amazing to me.
Speaker 5: You have all your diagnostic stuff at the central office.
Speaker 5: I don't know why they even have to come to
Speaker 5: your house. Now you're sure it's not a local problem.
Speaker 1: Do you have.
Speaker 6: Wiring within your walls of your business or is it
Speaker 6: at your house?
Speaker 10: Protection for that in my contract?
Speaker 6: Well okay, is it your home?
Speaker 11: Yes?
Speaker 1: Okay?
Speaker 6: And you have lines coming into your home?
Speaker 1: Have they checked?
Speaker 6: Has anyone checked your home lines?
Speaker 12: No?
Speaker 10: That's supposed to be why he's coming out tomorrow, all.
Speaker 1: Right, But now he says no, because.
Speaker 10: And there's another part of this site.
Speaker 8: What is it?
Speaker 10: On Monday afternoon, all of a sudden, three years of
Speaker 10: emails disappeared, And now they're telling me that they do
Speaker 10: not recognize my email.
Speaker 5: God almighty, oh God, So hold I know. So you
Speaker 5: have an email address at Centralink dot com.
Speaker 10: No, I have an email address from Quest, and when
Speaker 10: central Link purchase Quest, we decided to keep the same
Speaker 10: email because one was as long as the other one.
Speaker 5: So it would be like if I want Gmail all
Speaker 5: of a sudden and my email's gone, they just and
Speaker 5: they and when you tell them I don't have an
Speaker 5: email and you give them your email address, they say,
Speaker 5: we have no such email in the system.
Speaker 10: Said it's not valid.
Speaker 5: Now they say that to you or when you use it,
Speaker 5: Like if I email you right now, what will happen?
Speaker 1: If I email you right now, what will happen?
Speaker 10: I'll get the email. It's the ones from Monday back
Speaker 10: three years that I that have disappeared. And so when
Speaker 10: I go into their online supposedly support, which I spent.
Speaker 5: So you can log on to your email account, they're
Speaker 5: just missing emails in.
Speaker 10: My own account. I cannot log on into their email
Speaker 10: support because it says my email is not valid to
Speaker 10: try and retrieve all these emails.
Speaker 1: And I get that.
Speaker 6: So, but your online email portal works.
Speaker 10: From Tuesday today.
Speaker 1: Yeah, can I make a suggestion for you?
Speaker 5: This is really serious and no one, no one should
Speaker 5: have independent email anymore except with Microsoft or Google or
Speaker 5: some giant. You should never never comcast. If you have it,
Speaker 5: get rid of it. If you have centry Link, get
Speaker 5: rid of it. If you have anything but the if
Speaker 5: you have AOL, get rid of it. And what you
Speaker 5: what you need to do is migrate. Let's just say
Speaker 5: to Gmail.
Speaker 6: And what you do is when you migrate, you forward
Speaker 6: the old one over and keep it forwarding, and then
Speaker 6: from here on out give out your other email.
Speaker 11: Now.
Speaker 5: I know this is going to be really hard for
Speaker 5: people listening who have old emails from years and years.
Speaker 10: And they want to keep them, does cards, and well,
Speaker 10: you know.
Speaker 5: What, life changes, and you're gonna have to eventually migrate.
Speaker 5: So what you have to do is at least get
Speaker 5: the ball rolling. No matter what we do today, you
Speaker 5: got to get the ball rolling because things like this
Speaker 5: are happening all over. They're not supporting their old emails,
Speaker 5: and eventually they're going to tell you that. But but
Speaker 5: I can't what I, for the life of me, if
Speaker 5: you still have an online portal. What I don't understand
Speaker 5: is why the emails are missing. I have some ideas.
Speaker 5: Hold on, we'll come back to it. Go with a
Speaker 5: sure thing. Denver's best roofer excel roofing dot com. You
Speaker 5: don't pay a cent until you're content time for an
Speaker 5: insurance checkup free, no obligation. In comparison, call Compass Insurance
Speaker 5: paying too much your coverage at dozens of insurance companies
Speaker 5: find out now three O three seven to seven to
Speaker 5: one help. You'll think you're his only customer when you
Speaker 5: choose Frank durand the real estate Man dot com to
Speaker 5: list your home with Remax Alliance three oh three nine
Speaker 5: two zero sixteen twenty two. Hi Tom Martine, you're a troubleshooter.
Speaker 5: I did check with some people off air here and
Speaker 5: I don't know what you've done, Sandy, and I know
Speaker 5: you're frustrated.
Speaker 6: Now on the quest email and.
Speaker 5: The Sentry Link email and that whole email system, they
Speaker 5: purge old emails after a certain amount of time unless
Speaker 5: you put them in an archive.
Speaker 6: Also, you can still recover, they say.
Speaker 5: And I've never logged onto it, but do you have
Speaker 5: when you log onto your email account. I wanted to
Speaker 5: know what you're seeing, But you have various folders, and
Speaker 5: obviously you checked the trash folder.
Speaker 10: The archive computer guy do the whole thing, he said,
Speaker 10: it's solid CENTI length my well done.
Speaker 5: What I mean is, but he checked all of the folders,
Speaker 5: including what's called the recovery folder. Yes, and what did
Speaker 5: he say, there's no trace of emails anywhere. Well, you're
Speaker 5: not going to get him then, well.
Speaker 10: I may not, but I sert would like to get
Speaker 10: my phone service back.
Speaker 13: No.
Speaker 5: Yeah, And I want to explain to people about email services.
Speaker 5: You have to buy storage and email services and pay
Speaker 5: for stuff if you want to keep it more than
Speaker 5: a certain amount of time. That's why I say to
Speaker 5: go to Gmail those others. They're clearly spelled out. But
Speaker 5: if you have an email service, don't assume those emails
Speaker 5: are going to be there forever.
Speaker 1: Don't assume it.
Speaker 5: You have to download it, or you have to do
Speaker 5: what's called the pop service, where when you log on,
Speaker 5: it downloads and it's part of your computer as well
Speaker 5: as part of your online and they sync together when
Speaker 5: you want them to. There's all kinds of things to
Speaker 5: know about email services that hardly ever comes up, but
Speaker 5: unfor fortunately, you can lose emails. Now, as far as
Speaker 5: your phone service, I want to ask a couple obvious questions.
Speaker 5: If they can't give you service, why not switch to
Speaker 5: another service?
Speaker 10: Another service oh, I'm already looking into that.
Speaker 1: Okay.
Speaker 6: There are many, many, many services available now.
Speaker 10: Mean one that has internet. I want them.
Speaker 6: Together, which is easy.
Speaker 5: For example, all phone service now that's really dependable and
Speaker 5: good is through IP through broadband, and it's still phone service.
Speaker 5: It's still a landline, but it's through Wi Fi. And
Speaker 5: I suspect maybe your Century Link is you have a
Speaker 5: modem that comes into your house, right, your phones connect
Speaker 5: to that modem?
Speaker 1: Is that correct?
Speaker 14: Right?
Speaker 1: Okay?
Speaker 6: Did you have any power outages or spikes recently?
Speaker 5: No?
Speaker 1: And what did your computer guy?
Speaker 5: Did your computer guy reboot the modem and look at
Speaker 5: the bridging in the modem?
Speaker 10: I'm sorry?
Speaker 6: What did your computer guy look at the modem?
Speaker 13: Yes?
Speaker 5: Did he reboot it and look at the configuration of
Speaker 5: the modem?
Speaker 7: Yes?
Speaker 10: She did?
Speaker 1: And what did he say?
Speaker 10: I don't remember what?
Speaker 6: Was he familiar with Wi Fi phones?
Speaker 10: I'm sorry, Tom, I don't know. I've been working with
Speaker 10: Central Link.
Speaker 1: I get it.
Speaker 5: I know you're frustrated, Sandy, but you called and we're
Speaker 5: trying to help you, and we and we have do
Speaker 5: we have somebody a centry link that will least I want?
Speaker 15: Oh?
Speaker 6: I'm sorry, I'm not in program.
Speaker 16: Go ahead, Susan Tom, I do wonder about I know,
Speaker 16: with the services today like Century Link, could she go
Speaker 16: into her online portal and forward her phone number to
Speaker 16: her cell so she could at least get calls to
Speaker 16: her cell about her landline and that.
Speaker 5: Would know and that would eliminate her modem and her
Speaker 5: inside wiring if she if she gets calls.
Speaker 16: That way, she gets this.
Speaker 1: Did you ever try? Heye?
Speaker 10: Aull forwarding is not working either.
Speaker 1: Wow, dear, this is terrible. This is a nightmare.
Speaker 16: It's all her clients and everything.
Speaker 1: I know it. I know it.
Speaker 5: She's you can tell she's resigned and upset. I don't
Speaker 5: blame her. And when you call them, they simply say
Speaker 5: what we're working on it.
Speaker 10: No, they give me various versions. They've told me it's
Speaker 10: fixed when it's not. Then they told me it's because
Speaker 10: of my call forwarding, so they took that off me.
Speaker 6: So can you give your numbers to Are you on
Speaker 6: your cell right now?
Speaker 1: Sandy?
Speaker 7: No?
Speaker 10: I actually I was able to call out on my landline.
Speaker 1: Are you still able to call out once in a while?
Speaker 6: Do you also have a cell number?
Speaker 7: Yes?
Speaker 5: Can you give us your cell number off there and
Speaker 5: then I want to call your landline.
Speaker 6: I really do. I want to call it. I want
Speaker 6: to see what happens.
Speaker 10: I'm sorry, I don't so my cell phones downstairs. I can,
Speaker 10: I mean, I can give you the number.
Speaker 5: But but what I mean is I want you to
Speaker 5: hang up on this line and we want to call
Speaker 5: you back to see what happens.
Speaker 1: I just want to hear. I really do.
Speaker 6: And then do we have any century Yeah, I have.
Speaker 16: A couple of contacts I can reach out to.
Speaker 5: That's what we need to do, just so this woman
Speaker 5: is not just in limbo. But give us your number.
Speaker 5: I want to do an experiment and call you. I'll
Speaker 5: do it. I can do it on my cell phone
Speaker 5: through through the speaker. Just because we don't I mean,
Speaker 5: you know we're not. Just know that we'll be calling
Speaker 5: you right back. I'm Tom Martino. Go with a sure
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Speaker 5: find out now three all three, seven seven to one
Speaker 5: help you'll think you're his only customer when you choose
Speaker 5: Frank durand the real estate man dot com to list
Speaker 5: your home with Remax Alliance three all three nine two
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Speaker 5: fourteen hundred bucks, What are you kidding me? Three oh
Speaker 5: three eight six two five five five four. All right, now, Henry,
Speaker 5: the reason I wanted you back real quick.
Speaker 6: I got a behind the scenes.
Speaker 5: Text from a contact I have that shall remain nameless
Speaker 5: at Omera. They're actually there, and they said, are you
Speaker 5: being charged for hail damage on a loaner?
Speaker 8: Yes, yep, Okay.
Speaker 7: The insurance are already paid for it.
Speaker 8: Okay.
Speaker 5: I just want to make sure they got the right
Speaker 5: information because you've never I don't know if you've told
Speaker 5: me that, but in any case, you're being and they
Speaker 5: said you were pissed at that, and then you're also
Speaker 5: pissed because you what your car needs is not under
Speaker 5: warranty and is not is not something they did. They
Speaker 5: said that you need a catalytic converter, and that's it.
Speaker 7: Okay, here's my argument, Henry, let.
Speaker 6: Me ask a question. I'll let you talk. I promised.
Speaker 6: Did they tell you needed a catalytic converter?
Speaker 8: Yes, you did.
Speaker 6: Yeah, you should have mentioned that to us. Go ahead, now,
Speaker 6: what's your story?
Speaker 5: Yeah?
Speaker 7: I mean you barely let me talk all the time Toime,
Speaker 7: so I would have got to that.
Speaker 1: But sure you have.
Speaker 7: So. I've only been a month and a half since
Speaker 7: I had that vehicle back. They did a full diagnostic before,
Speaker 7: and they said there is no signs of any of
Speaker 7: like of the catalyic going bad. I not even a
Speaker 7: couple of days after having that. I told them it
Speaker 7: doesn't sound nothing. Something sounds wrong, it doesn't seem right,
Speaker 7: and bad field economy is still shifting your wrong. I
Speaker 7: need this in. They tabled my concerns and put first
Speaker 7: the damn Heil damage.
Speaker 5: Okay, they would not well, damage is a separate issue.
Speaker 7: Yeah, but they they were so adamant taking care of
Speaker 7: that first. They would press me and press me. I said, hey,
Speaker 7: this is insurance. If you're going to pursue it with insurance.
Speaker 7: Insurance will take care of it.
Speaker 6: Well, they don't have to pursue it with insurance.
Speaker 5: You do well.
Speaker 7: They filed the claim, good claim. The tlame went through.
Speaker 7: I got repairs, Okay, My I have a thousand dollars reductible.
Speaker 7: I have the money.
Speaker 1: Kenry want Henry.
Speaker 5: The reason they're putting that heil damage first is because
Speaker 5: under the terms of any loaner agreement or rental agreement,
Speaker 5: you're responsible for hail damage.
Speaker 7: So my my truck sits on on the line. I understand,
Speaker 7: I'm responsible.
Speaker 17: I'm not.
Speaker 7: I'm not fighting that Tom. That's that's beyond.
Speaker 1: What does this have to do.
Speaker 5: What does this have to do with a catalytic converter?
Speaker 7: Okay, So if a computer is not programmed correctly with
Speaker 7: these new vehicles, the fuel, the oil in the air
Speaker 7: is going to be off a vehicle will not.
Speaker 5: I want my guys to weigh in on this, Kevin.
Speaker 5: He is saying, so you believe the computer is not programmed.
Speaker 7: Properly through a coat, it has a code. The diagnosics
Speaker 7: that they sent me has a code and it says
Speaker 7: that the computer and needs reprogrammed. Okay, you'd have been
Speaker 7: done and completed when they had.
Speaker 8: It very possible.
Speaker 6: For what does that have to do with the catalytic converter.
Speaker 8: I think I'm saying that if they had programmed it
Speaker 8: when they had it, the catalytic.
Speaker 6: It ruined the catalytic Can it ruin the catalytic converter?
Speaker 8: Guys, Unless it's spewing black smoke out of the back,
Speaker 8: I don't see it.
Speaker 7: No, with it running heavy if if it has a
Speaker 7: wrong mixture, it's going to build up somewhere.
Speaker 6: It's not going to run the catalytic converter.
Speaker 1: Well, then, so let me ask you this and let's.
Speaker 6: Just get right to it. Let's just get right to it.
Speaker 5: If I want to know, are you going to replace
Speaker 5: the catalytic converter or do you feel they ruined it
Speaker 5: and they should pay for it.
Speaker 7: I feel like this all happened in such a short time.
Speaker 7: If if I could out my vehicle back in before
Speaker 7: the damn hill damage was the priority.
Speaker 6: How many miles are on this truck.
Speaker 7: Like one hundred and something? Now, I think, Henry.
Speaker 6: I don't hear a major problem.
Speaker 5: They did a bunch of work under warranty, and now
Speaker 5: you have a catalytic converter you need, and they wanted
Speaker 5: their hail damage fixed.
Speaker 6: Henry, I don't hear a big problem.
Speaker 1: I don't, I really don't. I don't think you're being
Speaker 1: jerked around.
Speaker 7: Well, I mean it feels like it to you.
Speaker 5: It feels like it to you because you didn't like
Speaker 5: that you brought your car in it wasn't running right
Speaker 5: after all that warranty work, and all they were concerned
Speaker 5: about is the hail damage, and you felt like you
Speaker 5: didn't get priority. And now you feel like I don't
Speaker 5: know how you feel about the catalytic converter, because I've
Speaker 5: asked you a hundred times and you.
Speaker 1: Keep saying you don't have a chance to talk.
Speaker 5: How do you feel about replacing the catalytics just by
Speaker 5: just just dump them? Okay, look at he swore, you
Speaker 5: know what. I'm done with him. I'm done with him. Okay,
Speaker 5: I'm done with him because I'm done with him because
Speaker 5: he said he didn't have a chance to tell me
Speaker 5: about you know what, that's a bunch of bs. I
Speaker 5: am so sick and tired of people telling me that
Speaker 5: you're full of crap. You did not tell the whole story.
Speaker 5: You're pissed at the hail damage. You keep bringing it up.
Speaker 5: You mentioned it three times. We're done. Three oh three seven,
Speaker 5: one three eight two five five, Antonio, what's going on
Speaker 5: with you?
Speaker 1: Hello? Antonio?
Speaker 2: I've received a letter from Home Service Flash XL to
Speaker 2: UH regarding the exterior electro system. It's a plan for
Speaker 2: five ninety nine a month.
Speaker 1: Okay? And what do they say?
Speaker 5: What does Excel say you will get for this?
Speaker 2: They will replace the exterior electro system components regard including
Speaker 2: the weatherhead, into insulator, riser, meter, base and service.
Speaker 1: For five ninety nine a month.
Speaker 2: Yes, What I just want to know is it worth it?
Speaker 2: Or is this a scare tactic?
Speaker 6: Okay Antonio?
Speaker 5: Yeah, what they're saying is if you pay five to
Speaker 5: ninety nine a month, they will protect the outside components
Speaker 5: of your electrical system.
Speaker 8: Correct.
Speaker 6: Okay, how long have you lived at the house?
Speaker 2: Oh god, some eighty seven.
Speaker 5: Let me ask you something. Have you ever had anything
Speaker 5: go wrong in your outside electrical components since nineteen eighty
Speaker 5: seven that you've ever had to pay for?
Speaker 1: No?
Speaker 5: Okay, you just answered your question. Now let me explain
Speaker 5: what companies are doing. Water company, sewer companies, electrical companies,
Speaker 5: name it. Trying to come up with what is called
Speaker 5: residual income, non traditional income.
Speaker 1: They call it as well.
Speaker 5: Okay, what that means as NTR non traditional revenue, non
Speaker 5: traditional revenue. What that means is this, If you can
Speaker 5: get non traditional revenue, then in the slow times you
Speaker 5: have money coming in in a steady flow. Many companies
Speaker 5: sell memberships like be a member and you get priority pricing,
Speaker 5: you get appointment priority, you get this. Now, I am
Speaker 5: not saying that these things are bad, Okay, I'm not
Speaker 5: the memberships. If they come with services, I think they're good.
Speaker 5: If they come with annual services for certain things, they're
Speaker 5: not bad.
Speaker 6: If the math makes sense. But the five ninety nine.
Speaker 5: For the sewer protection, you can get insurance on your house.
Speaker 1: You don't need to pay that.
Speaker 5: If the five ninety nine for exterior, the only thing
Speaker 5: that's going to go wrong with that is normal wear
Speaker 5: and tear or lightning stre normal wear and tear. You'll
Speaker 5: never be charged for those transformers or anything anyway. So
Speaker 5: I don't even know what they're getting at there. If
Speaker 5: you need an electrical panel, you need certain things, yes
Speaker 5: you might have to pay for it. Now you decide
Speaker 5: if you want to pay five ninety nine and nine
Speaker 5: a month. I think it's pissing money away. That's my
Speaker 5: personal opinion. And I don't like the way Excel does
Speaker 5: business anyway. And I'll tell you why. Excel is not
Speaker 5: very genuine when it comes to their warranties. They have
Speaker 5: these appliance warranties and in house warranties and all kinds
Speaker 5: of warranties. But never, once, ever will they tell you
Speaker 5: what is covered for sure, Because even though you think
Speaker 5: those things are covered, Antonio, they're going to tell you
Speaker 5: there's gonna be circumstances they're not covered.
Speaker 6: They're gonna tell.
Speaker 5: You, well, a truck hit that, or it's old, or
Speaker 5: it's normal wear and tear, or it's a lightning strike,
Speaker 5: or it's something. What I'm getting at is the exclusions
Speaker 5: in that policy. When they put this out to thousands
Speaker 5: and thousands of customers, they do it for a reason.
Speaker 6: It's not a bad reason. They want to make money.
Speaker 5: So the chances are you're not going to use it,
Speaker 5: and you just proved it to yourself. Not once eighty seven,
Speaker 5: ninety seven seventeen, not once in thirty some odd years
Speaker 5: have you used it? In almost forty years, not once
Speaker 5: would you have used it. Look at how much you
Speaker 5: would have paid. So I think it's just another way
Speaker 5: for them to try to get revenue, because revenue is
Speaker 5: something people want when, especially now that people are conserving electricity,
Speaker 5: go with a sure thing Denver's best roofer excelroofing dot com.
Speaker 5: You don't pay a cent until you're contents. Time for
Speaker 5: an insurance checkup free, no obligation. In comparison, call Compass
Speaker 5: insurance paying too much your coverage at dozens of insurance
Speaker 5: companies find out now three oh three seven to seven
Speaker 5: to one help. You'll think you're his only customer when
Speaker 5: you choose Frank durand the real estate Man dot com
Speaker 5: to list your home with rex Alliance three oh three
Speaker 5: nine two zero sixteen twenty two. Excel roofing dot com
Speaker 5: as an excellent ex cel free hail inspections. You don't
Speaker 5: have to sign anything. You don't have to pay a penny,
Speaker 5: even if they take the job after a full inspection.
Speaker 5: You don't have to sign anything, and no penny, not
Speaker 5: a penny, not a cent until you're content. Excelroofing dot
Speaker 5: com three oh three seven sixty one sixty four hundred
Speaker 5: the very first roofer. I call three O three seven
Speaker 5: sixty one sixty four hundred. All right now, Sentrylink Sandy.
Speaker 5: We tried calling her and it went to voicemail. Does
Speaker 5: she ever hear it ring?
Speaker 16: When I told her that, Tom, she was shocked I
Speaker 16: was able to leave a voicemail.
Speaker 5: Well, she was shocked at that, but she wasn't shocked
Speaker 5: that she didn't hear it.
Speaker 6: She never hears her phone ring? Is that right?
Speaker 18: Say?
Speaker 16: She also didn't hear her cell phone ring? What when
Speaker 16: I called her?
Speaker 12: No? No, no, no, oh god are you there?
Speaker 2: Yeah, we're here ring?
Speaker 12: But when I picked up, you weren't there. But now
Speaker 12: I got you. My office phone did not ring.
Speaker 16: Well, hey, Tom, I had a gentleman call. He said
Speaker 16: his small business had the exact same thing happened to him.
Speaker 16: He's been without service with Century Link for the last
Speaker 16: fifteen days. He finally just ported his number over to
Speaker 16: Comcast and is going to be lit back up with
Speaker 16: them one Monday.
Speaker 1: Oh my god.
Speaker 5: By the way, Comcast does internet and phones. That's who
Speaker 5: we have here at the office.
Speaker 1: This is oh wow, what's that?
Speaker 16: Her Her line line is ringing because we're on her
Speaker 16: cell phone.
Speaker 1: Oh who called her?
Speaker 16: Hopefully it was.
Speaker 12: An automatic call.
Speaker 1: I don't know how the hell they get through. Yeah,
Speaker 1: the telemarket that crap calls went through. Oh my god.
Speaker 12: So there was another man who had the same problems
Speaker 12: as me. What central length? You've been out for good
Speaker 12: teen days?
Speaker 13: Right?
Speaker 12: He took to Comcast.
Speaker 16: He's just ported his number over to Comcast, Sandy and
Speaker 16: said he just called it quits with col just couldn't
Speaker 16: handle it.
Speaker 12: Did you indicate so that you had before I do that?
Speaker 5: Did you indicate, yeah, we have a contact, Yeah, we do.
Speaker 5: What We're gonna send it over.
Speaker 10: Okay, what you stand?
Speaker 5: I'm gonna mark this as pending you stay in touch
Speaker 5: with us. Sure, okay, we're gonna send it a thank you, thank.
Speaker 1: You very much.
Speaker 6: Three or three seven one three talks seven one three
Speaker 6: eight two five five.
Speaker 1: Okay now.
Speaker 2: Kay.
Speaker 5: And by the way, today is car day. You know,
Speaker 5: Kevin's here and Jeff's here. We'll introduce them next hour
Speaker 5: and get some car calls going as well some texts.
Speaker 5: I want to remind you you can text me too
Speaker 5: on my Google Voice direct that's a personal number, folks.
Speaker 5: You can do that twenty four to seven. Seriously, uh,
Speaker 5: seven four seven fifty two eighty.
Speaker 6: Just don't abuse it, but I'm serious.
Speaker 5: You can text me seven four seven nine nine nine
Speaker 5: fifty two eighty, so write it down. If you have
Speaker 5: friends that have a problem, it comes directly to me.
Speaker 5: Now we also have the uh, you know, the texting
Speaker 5: for the station, which is five seven seven three nine.
Speaker 5: Nothing wrong with that one. If you want to text me,
Speaker 5: you can do that too, five seven seven three nine.
Speaker 8: All right.
Speaker 5: By the way, we are still uh, we're still going
Speaker 5: to take some car things as well. But Kay wants
Speaker 5: to talk about Champion Windows. What's going on?
Speaker 14: Yes, I had windows delivered at March twenty six.
Speaker 5: Now when you say delivered, were they installed as well?
Speaker 14: And right installed?
Speaker 1: Okay?
Speaker 14: And they came without the screens? Well, the installer made
Speaker 14: an order to order them, and they said they'd be
Speaker 14: ready in three months. Well they weren't. They said they
Speaker 14: hadn't hadn't even ordered my screen.
Speaker 5: No, do windows normally come with screens when you order
Speaker 5: them from Champion.
Speaker 6: I don't know this. I don't know jes Okay.
Speaker 14: I believe it's a illegal thing with the Windows. I've
Speaker 14: heard that.
Speaker 5: I've never heard of it being illegal or not. But
Speaker 5: I mean, in any case, you never got here's the
Speaker 5: bottom line.
Speaker 1: You never got your screens.
Speaker 2: That's right.
Speaker 14: And they're supposed to be ready now at the end
Speaker 14: of September, but I'm starting to think that they probably
Speaker 14: aren't even going to do it.
Speaker 5: Then, you know what, We're going to have somebody call
Speaker 5: and find out. But let me just say something, and
Speaker 5: I'm sorry to have to say this. If I had
Speaker 5: to pick one of the finest companies that went from
Speaker 5: the top of the mountain to Shinola, it would it
Speaker 5: would be Champion.
Speaker 1: Champion Huh, it's too bad.
Speaker 5: Champion is the worst company you can deal with. And
Speaker 5: I'm telling you right now, people do not use Champion windows, siding.
Speaker 1: Doors, or patios or whatever the hell they are.
Speaker 5: Champion is not the same company. It's not I used
Speaker 5: to know all of the people at Champion. They're all different.
Speaker 5: It's a whole different new company that owns it. They
Speaker 5: suck Champion windows. Avoid them. You can call me personally.
Speaker 5: We have never once, never, once had them solve a
Speaker 5: problem for a consumer, not once in the last few years.
Speaker 5: They absolutely suck Champion windows.
Speaker 1: Remember it.
Speaker 5: Go with a sure thing. Denver's best roofer Excel roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies. Find out now three O three seven
Speaker 5: to seven to one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate Man
Speaker 5: dot com to list your home with Remax Alliance three
Speaker 5: oh three nine two zero sixteen twenty two.
Speaker 8: Ripped up.
Speaker 19: News.
Speaker 1: You need advice so.
Speaker 8: You don't have.
Speaker 2: Come running Just as nas as we can.
Speaker 3: Shooter's gonna help come Man.
Speaker 4: Six is the Troubleshooter Show.
Speaker 5: No Tom Martino, Hi Tom Martino here, Welcome to the show, folks.
Speaker 1: Okay, for the first time.
Speaker 5: This morning, we have open line so you can get
Speaker 5: right in at three O three seven one three talk
Speaker 5: three oh three seven one three eight two five five
Speaker 5: or three oh three Martino. That's three oh three six
Speaker 5: two seven eight four six six. What's going on today's
Speaker 5: car day?
Speaker 8: Now?
Speaker 5: We don't talk just cars, but we will bat it
Speaker 5: around a little here. Transmissions Denver dot Com is Jeff
Speaker 5: Fixed website for camera transmission. And then Kevin Kulkin has
Speaker 5: shared an auto tech dot com they're both here.
Speaker 1: So guys, uh, the heat.
Speaker 5: Did you see anything particularly troubling with the heat, cars,
Speaker 5: things people are missing or.
Speaker 6: Was it pretty pretty good?
Speaker 5: I mean, any any uptick in anything, guys with the heat,
Speaker 5: because I always talk about heat.
Speaker 20: We definitely see an uptick in the in the work
Speaker 20: when the heat comes in.
Speaker 1: Really extreme more so than extreme cold. Are about the same,
Speaker 1: probably more so.
Speaker 20: But the extreme cold is also good to our industry.
Speaker 5: Okay, so extreme cold would be hard on which which.
Speaker 20: Similarily hard parts as far as the transmission is concerned.
Speaker 5: As far as the regular car keV car starting okay, yeah,
Speaker 5: people can't get start proper, okay.
Speaker 6: And then hot is basically everything belts, hoses.
Speaker 8: Air conditioning, stressed everything, lubrication.
Speaker 5: And and by the way, uh we'll go to the phones.
Speaker 5: Callers take priority. But these are important discussions. So what
Speaker 5: can they do in the heat. You have to keep
Speaker 5: your cooling system at optimum operating a level.
Speaker 8: So the trick is to not wait till you get
Speaker 8: the extreme if you just do regular basic maintenance.
Speaker 5: So what is what is the school on cooling? Every
Speaker 5: two years flushing changing.
Speaker 8: You know, depending on my lids and everything else.
Speaker 1: Do just keep it topped or do you change it?
Speaker 1: Do you actually?
Speaker 8: I think you need to change it because it does
Speaker 8: get acidic. So let's start eating away in itself well.
Speaker 20: And if you are having to keep it top, you've
Speaker 20: got a leak someplace that needs to be address.
Speaker 1: Shouldn't have to really add.
Speaker 20: It's a contained system. It's just not like engine oil.
Speaker 20: It's not going to burn it, it's not drinking it.
Speaker 20: So if you're losing ana freeze, then you've got a
Speaker 20: leak someplace. Always, yes, whether it's whether it's through the
Speaker 20: engine itself like the wayhead, or whether it's something that's
Speaker 20: dripping on the ground, you are.
Speaker 5: Losing the expand can it get out of the expansion
Speaker 5: a little over?
Speaker 8: If it's to the proper level, it can't get out?
Speaker 5: Okay, abe Is, I don't know what you're going about,
Speaker 5: but it's okay.
Speaker 6: What's going on, abees? A roofing problem?
Speaker 1: Are roofing? Go ahead? Abos? What's going on?
Speaker 19: Well, my sister needs a rope fixed.
Speaker 5: Oh, by the way, hold on one sec sus what
Speaker 5: did we do with K and her screens. Are we
Speaker 5: going to give this to somebody to call champion?
Speaker 16: Already?
Speaker 1: Send it to chopper, A chopper.
Speaker 5: Okay, let me put that down, because a champion I
Speaker 5: just went off on a tyrant chopper.
Speaker 1: We assigned that to. Okay, go ahead, dear, sorry ABIs,
Speaker 1: go ahead.
Speaker 8: Okay.
Speaker 21: Anyways, uh, these sales people come around, you know, as
Speaker 21: they're in the neighborhood and Gebus.
Speaker 19: We signed a contract thinking it was.
Speaker 1: For hus Avis.
Speaker 5: Did they say they needed you to sign something to
Speaker 5: look at the roof?
Speaker 21: Uh?
Speaker 19: No, they just stopped buying and said can we look
Speaker 19: at your rope?
Speaker 5: And since but you didn't sign anything, is that right
Speaker 5: not to look at the roof?
Speaker 15: No?
Speaker 1: Okay?
Speaker 6: And when they looked at roof, then what did they say?
Speaker 21: They came back and said, the rep that's and such
Speaker 21: dammage and sign this contract and.
Speaker 19: It's to do the roof.
Speaker 6: Did you sign the contract?
Speaker 19: Unfortunately she did not understand.
Speaker 5: And who is this you're talking about? A friend, your sister,
Speaker 5: my sister. Okay, now.
Speaker 1: I want to know this.
Speaker 6: What is wrong?
Speaker 1: Now?
Speaker 5: I'm not It sounds like, first of all, you should
Speaker 5: never sign a contract based on someone at the door. Ever,
Speaker 5: you should always check out the company. If it just
Speaker 5: so happens when you check out companies they happen to
Speaker 5: be a good company. That's okay. But again, here's what
Speaker 5: I detest about roofers. They knock on the door. Usually
Speaker 5: they trick people into signing a contract that day, sometimes
Speaker 5: even before looking at the roof. They say you got
Speaker 5: to sign for us to see the roof. Then they sign,
Speaker 5: or they get you to sign afterwards. And the worst
Speaker 5: part is the contracts are usually illegal in Colorado. A
Speaker 5: contract has to be fully specified with materials and labor
Speaker 5: and every dime has to be on there. And then
Speaker 5: that is what you use to know if your insurance
Speaker 5: company is being straight with you. So the contract that
Speaker 5: she signed, was it in detail?
Speaker 19: There was no information as to how much.
Speaker 5: Of course not, you know I see, of course not.
Speaker 5: I'll bet you, and I bet you I know why.
Speaker 1: I bet you.
Speaker 5: I know why because it said something about we'll do
Speaker 5: whatever the insurance company approves.
Speaker 19: Right.
Speaker 5: That is the worst roofing company you can ever have
Speaker 5: in the world. People listen to me, if ever you
Speaker 5: have a roofer who says on a contract they will
Speaker 5: do whatever the insurance company approves, kick them in the
Speaker 5: ass down the road.
Speaker 6: Do not use them ever, ever, ever, ever.
Speaker 5: In fact, you must insist on a full detailed contract.
Speaker 5: Now when they say, oh, we don't have to we're
Speaker 5: going to do whatever the insurance company does. No, you
Speaker 5: want to know what you need, how much you need,
Speaker 5: and how much it will cost. Then when the adjuster
Speaker 5: comes and says you don't need this, you can think, well.
Speaker 1: Yes I do.
Speaker 5: My roofer says I do, Then you at least have knowledge.
Speaker 5: You don't have knowledge when a roofer says whatever the
Speaker 5: insurance company approves, or something to that effect, and so
Speaker 5: that that contract, in my opinion, is illegal and she
Speaker 5: should be able to get out of it. They should
Speaker 5: also give her three days to sin without any kind
Speaker 5: of penalty. Were you going to say that, Jeff? Did you?
Speaker 5: Did you ever have guys come.
Speaker 1: To your house?
Speaker 8: Yeah, all the time, do it all the time.
Speaker 5: None of them want to do detailed contracts except excel roofing.
Speaker 20: And the easiest way to get them off the porch
Speaker 20: is just tell him you're a renter.
Speaker 5: So your sister, when did she sign the contract.
Speaker 19: A few weeks ago? And there was a seventy two
Speaker 19: hour clause on it?
Speaker 5: Did she and she didn't cancel, right right, Okay, Now
Speaker 5: I want to know something else because this is important.
Speaker 6: Did she pay any money up front?
Speaker 16: No?
Speaker 6: Thank god? Now can you send that contract to us?
Speaker 14: Yes?
Speaker 1: What is the name of the.
Speaker 10: Roofer Elijen Construction.
Speaker 6: Elijah or Elijah?
Speaker 13: What?
Speaker 12: E E L Y S I O N E.
Speaker 1: L y I S O N.
Speaker 19: Why?
Speaker 13: Like?
Speaker 6: Yes, Elizon, Elizon?
Speaker 1: I don't know. Can you find an Elizon roofing anywhere?
Speaker 8: Guys?
Speaker 19: Not yet, It's on the internet.
Speaker 6: It is, Okay, help me again, E.
Speaker 8: L I why? Why is I a n?
Speaker 6: Okay? Okay, listen.
Speaker 5: They have no business leaving a contract with no prices,
Speaker 5: no materials, no specifications.
Speaker 6: So what is your sister's concern?
Speaker 5: Now, I'm not saying, by the way, I don't know
Speaker 5: these people. I'm assuming they're bad. They're bad because they
Speaker 5: for they started out bad. They didn't give her the
Speaker 5: proper contract. So what I want to know is, what
Speaker 5: is your sister's concern?
Speaker 19: Well, it's more my concern because my sister got confused
Speaker 19: at the whole thing, and she's I'm afraid she's going.
Speaker 5: To get took and she may. She may because they're
Speaker 5: going to come back for some money. Now, is there
Speaker 5: a penalty clause? It sounds like you're looking at the
Speaker 5: contract right.
Speaker 19: It's on my phone.
Speaker 6: Is there a penalty clause on that?
Speaker 19: Yeah? Fifteen percent the insurance sentlement?
Speaker 6: Oh my god, these people are such dog meat.
Speaker 5: Okay, I want you to send that contract to us, Sus,
Speaker 5: have her send the contract. Okay, hold on, I'm gonna
Speaker 5: put you on hold for a minute. I'm gonna go
Speaker 5: back to her, but I want to I want to
Speaker 5: look at the contract, so Sus, we'll talk to you
Speaker 5: in a minute.
Speaker 1: Avis.
Speaker 5: Do you see why I say excel roofing, I swear
Speaker 5: to god, they will never trick.
Speaker 1: People like that.
Speaker 5: Why would you want to do business with a company
Speaker 5: that gives no specifications whatsoever and is going to work
Speaker 5: with your insurance company. That is the worst kind of
Speaker 5: roof you can get. Did you guys find this Elizian?
Speaker 20: Yeah, they've got a they've got a physical presence.
Speaker 1: They do.
Speaker 5: All right, I'm gonna look them up and I'm gonna
Speaker 5: look at the contract. Meanwhile, people, do yourself a favor.
Speaker 5: Excel roofing dot com. They're not going to play these games.
Speaker 5: You will get a full, detailed contract in writing, you
Speaker 5: will get no penalty clauses, nothing like that.
Speaker 6: Okay, I'm telling you that's what you.
Speaker 5: Need, and uh it's uh excel Roofing dot Com three
Speaker 5: O three seven sixty one sixty four hundred and the
Speaker 5: still other until other companies start doing business that way.
Speaker 5: I'm just gonna tell it like it is. We have
Speaker 5: more coming right up on the Troubleshooter Show. Go with
Speaker 5: a sure thing Denver's best roofer excel Roofing dot Com.
Speaker 1: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free no obligation comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three nine
Speaker 5: two zero sixteen twenty two. Hi Tom Martino, your troubleshooter.
Speaker 5: Probidenergy dot com for dependable solar people. You know there's
Speaker 5: only two contractors we really endorse here. Probidenergy dot Com.
Speaker 5: They can help you with commercial or residential systems. Okay,
Speaker 5: now we're waiting for an email on that roofing company.
Speaker 5: But we looked them up. Guys, help me look them up.
Speaker 5: How would you pronounce the name Elysian? It looks Elysian
Speaker 5: and uh man avs Avis, Avis Shannon, let's pull her
Speaker 5: up real quick here, Avis. They have the worst ratings
Speaker 5: you could have, and as suspected, they're accredited by the
Speaker 5: Better Business Grip Plus, which is a sure danger sign.
Speaker 5: And I'm really serious when I tell you that the
Speaker 5: Better Business Bureau today is a shadow of its form.
Speaker 5: It is a dinosaur. It is a disservice to businesses.
Speaker 5: And I urge people not to depend, nor nor believe
Speaker 5: the Better Business Bureau. We have found people in prison
Speaker 5: with bad with great ratings. We have found people like Elysian,
Speaker 5: which hardly has a good review. They're so bad the reviews.
Speaker 5: What are those reviews saying, Kevin that you see there?
Speaker 8: Just start nightmare to work with? The show up one
Speaker 8: to start out, one star, one star, one star.
Speaker 6: Yep, God, guys, what did you find?
Speaker 20: And you can only find them on Yelp and then
Speaker 20: two very obscure.
Speaker 8: Yeah, they're not on Google at all.
Speaker 5: Yeah, So if you see this, I recommend against Elysian
Speaker 5: absolutely or else. Yeah, I would say Elysian Elysian E
Speaker 5: L Y S I A N and they seem to
Speaker 5: be a nationwide company, but they have an office here
Speaker 5: on North Pey Coast. And again they gave her a
Speaker 5: blank contract. Remember, blank contracts are bad contract always in roofing.
Speaker 5: Whether it's enough to get her out of it, I'm
Speaker 5: going to look that up because I don't think it's
Speaker 5: legal in the state of Colorado. I ought to ask
Speaker 5: one of my roofers, but I want to make sure
Speaker 5: they know about whether or not people can get out
Speaker 5: of the contract as a result of it being.
Speaker 6: Not state Now I shouldn't say state approved.
Speaker 5: The state actually specifies what should be in a roofing contract. Now,
Speaker 5: if it's not in the contract, would that make the
Speaker 5: contract null and void? I'm hoping it does. I'm going
Speaker 5: to look that up too. Now we have Bill, who's calling.
Speaker 1: Bill?
Speaker 11: Hey, what's up?
Speaker 7: What?
Speaker 12: Oh?
Speaker 1: Jay is calling?
Speaker 5: In? Hold on? Let me bring Jay. Oh, I'm sorry
Speaker 5: I thought he was calling. Okay, go ahead, Bill, Well.
Speaker 11: I'm just wondering I was listening to you if I
Speaker 11: should be concerned because but my email is the central
Speaker 11: which used to be Mountain Peak, and I go, well.
Speaker 5: Well, hold on now, it's way different than that. Mountain
Speaker 5: Peak had a E Central was separate from Mountain Peak.
Speaker 5: But that they but it doesn't matter. So listen. The
Speaker 5: name of your email is not as important the name
Speaker 5: as where it is housed.
Speaker 1: Where is that email? Now?
Speaker 11: What do you mean by hous?
Speaker 6: Okay, when you log in? Where do you log in?
Speaker 8: Okay?
Speaker 11: Right to Central?
Speaker 6: Is there is Central still around?
Speaker 17: Yeah?
Speaker 11: I guess we pay for it each month?
Speaker 5: Okay, I didn't even know they were still around. I
Speaker 5: swear to god, I dealt with them so many years ago.
Speaker 5: E Central hold on, they hold on Central Consulting website. Okay,
Speaker 5: well there's they're pretty good. They're still around, My goodness,
Speaker 5: that's wonderful.
Speaker 11: Yeah, I've had them.
Speaker 6: Oh they've been around for years. Absolutely.
Speaker 11: Yeah, I've had them since Mark stopped.
Speaker 5: Yeah, they were a good company. Oh so you used
Speaker 5: to have Mountain Peak and then you went to East Central.
Speaker 11: Yeah, right when they got which we switched. We had nothing, you.
Speaker 1: Know what East Central.
Speaker 5: I swear, I'm so impressed that they're still around. God,
Speaker 5: how many years have they been around?
Speaker 11: Well, it's probably I just relate to being online since
Speaker 11: Monica Lewinsky.
Speaker 1: It was before that.
Speaker 11: That's when we were Mountain Peaks.
Speaker 5: It was before the which gosh, we ought to get,
Speaker 5: you know what, We ought to talk to them. Although
Speaker 5: I will tell you this, they give you the email setup.
Speaker 6: I'm not sure technical support.
Speaker 5: I don't know. I mean, have you ever called them?
Speaker 5: I have you ever talked to them?
Speaker 8: Or?
Speaker 6: How much do you pay for email?
Speaker 11: About ten or fifteen dollars a month? Ten dollars a month?
Speaker 1: Yeah, and I wouldn't do that.
Speaker 6: Gmail is free, I.
Speaker 11: Know, and I got a Gmail. I just just said
Speaker 11: everything's tied up to the East Central?
Speaker 5: That like, what's tied up to the Central? Why do
Speaker 5: people say that? Why do people feel tied to a company?
Speaker 5: Tell me what ties you to E Central? Are you
Speaker 5: a big executive, worldwide executive and you have millions of
Speaker 5: dollars that say?
Speaker 6: What's tied up with the Central?
Speaker 8: Bill?
Speaker 11: Well? Nothing except okay.
Speaker 5: You just said everything. Now you said nothing. So and
Speaker 5: I'm not trying to trick you. And I know you're
Speaker 5: a frequent caller, But tell me why you can't just
Speaker 5: forward that email to your Gmail and keep Gmail. I'm
Speaker 5: not saying the central or bad people. But why would
Speaker 5: you ever pay fifteen bucks a month for something you can.
Speaker 1: Get free and better and yes better.
Speaker 5: Gmail has better encryption and better safety and better security
Speaker 5: and better services.
Speaker 1: You can get a free voice.
Speaker 5: Account, you can get a free drive account, you can
Speaker 5: get free auxiliary problems. You know, why would you ever
Speaker 5: use something that charges you ten to fifteen a month?
Speaker 1: I mean why? I mean I wouldn't.
Speaker 11: I only keep it because of all my old friends
Speaker 11: that I love.
Speaker 5: Well, forward the email and then eventually, when you get
Speaker 5: that email, you send them one saying here's my new email,
Speaker 5: and then be done with it.
Speaker 11: Okay, That's what I'm just wondering. That's I've always wanted
Speaker 11: to because I wonder why I'm paying fifteen bucks a month.
Speaker 1: Well I wouldn't, that's sure as hell wouldn't. But I'm impressed.
Speaker 6: Look at I'm not saying it's a bad company.
Speaker 5: But they only have three Google reviews and they're from
Speaker 5: a year ago or five years ago. Are you are
Speaker 5: you sure there's look it. I don't know if they're
Speaker 5: in business. Maybe they are, maybe they're not here. All
Speaker 5: I'm saying is this, Okay, what I'm saying is you
Speaker 5: should not have to pay for email service period.
Speaker 11: I know, I know, and you know. I don't know
Speaker 11: why I ever stuck with them because they're customers support.
Speaker 11: They're just nat the.
Speaker 1: Woman by the way.
Speaker 5: If people are wondering, well, thanks for calling Bill, but
Speaker 5: get off of et Central and get free email. And
Speaker 5: you can't have that many old friends for God's sakes. Well,
Speaker 5: I'm sorry. I don't want to put it that way, Bill.
Speaker 5: I don't want to be you know, Bill, I don't
Speaker 5: want to be mean to you. I'm saying, like you know,
Speaker 5: before they go to heaven, I mean, just you know,
Speaker 5: have them, have them learn a new email address. I
Speaker 5: think they any old dog can learn that trick, right Google.
Speaker 11: And have everything forward as you think can.
Speaker 5: No, no, for the you forward it just in the beginning.
Speaker 5: Then what you do is you tell them not to
Speaker 5: write to that anymore and you give them your new
Speaker 5: email address. Now we emailed the contract. I got that
Speaker 5: contract to look at for that roofing company. Thanks for
Speaker 5: calling Bill. So I'm going to bring up Avis right
Speaker 5: after the break and we'll talk about this. Meanwhile, people
Speaker 5: get your calls in, get help, get information, gets get what.
Speaker 1: You need to make your life better.
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Speaker 6: Denver Region dot com.
Speaker 5: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation. In comparison,
Speaker 5: call Compass Insurance pain too much your coverage at dozens
Speaker 5: of insurance companies find out now three O three seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance threeh three
Speaker 5: nine two zero sixteen twenty two. Hi Tom Martine, your troubleshooter.
Speaker 5: Three oh three seven one three talks seven one three
Speaker 5: eight two five five listen. I read this contract, Avis,
Speaker 5: I read it. Let's bring Avis up. The roofing contract
Speaker 5: has nothing about the scope of work.
Speaker 19: Did you know that exactly. Now, I thought it was
Speaker 19: pretty ambiguous.
Speaker 5: Let me let me explain this to you because I
Speaker 5: want you to have some ammunition here. I'm not going
Speaker 5: to give you legal advice. I will tell you some
Speaker 5: of this does come from our attorneys. Okay, but it's
Speaker 5: not advice to you or this contract they didn't read it.
Speaker 5: But in general, if it was me, I'm going to
Speaker 5: tell you how I would react.
Speaker 6: First, if you look up online, what's required.
Speaker 5: In Colorado state law for roofers the scope of services
Speaker 5: and materials. There must be a detailed description of roofing
Speaker 5: services and materials. They did not have that approximate dates
Speaker 5: of service. They did not have that a cost estimate,
Speaker 5: an approximate cost of services based on damages known and
Speaker 5: the time the contract is signed, along with labor and materials.
Speaker 1: They did not.
Speaker 5: Have that the contractors contact information. They had insurance information.
Speaker 5: Listen to this identification of the roofing contractor Surety and
Speaker 5: Liability coverage ensure along with their contact information. Now I
Speaker 5: saw no information on their insurance. On their insurance, did
Speaker 5: you also cancelation policy? They did have that insurance deductible statement,
Speaker 5: a statement that if the property owner plans to use
Speaker 5: insurance proceeds to pay for the roofing. The contractor cannot pay,
Speaker 5: waive or rebate any part of the deductible. And then
Speaker 5: a trust statement indicating that the contractor will hold any
Speaker 5: payment in trust and roofing materials will be delivered.
Speaker 8: And it's.
Speaker 5: All for that job basically, and that has to do
Speaker 5: with the Contractor's Trust Act.
Speaker 6: Now, one of my legal sources told me, if.
Speaker 5: You have key elements missing from that contract, and a
Speaker 5: key element would especially be I mean especially be the
Speaker 5: the materials, the labor, the price, my god, the dates,
Speaker 5: that you should be able to cancel it. You can
Speaker 5: quote the law. You can find it and quote it
Speaker 5: if you want. I'm not going to do that because
Speaker 5: we don't want to give you legal information. But what
Speaker 5: you want to do it, well, yeah, I can give
Speaker 5: you the statute for that, the residential roofing contract.
Speaker 1: You ready to write it down?
Speaker 5: Yes, it's CRS and that stands for Colorado Revised Statutes
Speaker 5: CRS six Dash twenty two Dash one zero four.
Speaker 1: What I would do?
Speaker 5: The law firm, by the way, uh was Robinson and Henry.
Speaker 5: I got some information from Okay, if you ever want
Speaker 5: to call them an Excel roofing.
Speaker 1: Also Excel roofing.
Speaker 19: Eligien.
Speaker 1: What's that eligien?
Speaker 6: No No, I meant no, no, no, I meant Excel.
Speaker 6: My Excel company got me some of this information.
Speaker 11: Okay, Now I want.
Speaker 5: To tell you about this. So to get out of
Speaker 5: the contract, here's what.
Speaker 1: I would do. I would write an email.
Speaker 5: I would also write a letter and have it mailed,
Speaker 5: and I would phone them. I do all three, and
Speaker 5: I would tell them I'm doing all three, and I
Speaker 5: would say, according to this law, my contract was supposed
Speaker 5: to contain these elements, which it did not. I feel
Speaker 5: I was ininformed as required by law, and therefore, hereby
Speaker 5: cancel this. Now I do not expect to hear from
Speaker 5: you again, and I want acknowledgment and then do that.
Speaker 5: I mean, that's what I would do. And then let's
Speaker 5: see if she hears anything. But I'm telling you this company,
Speaker 5: I want you to stay in touch with us. Okay, Avis,
Speaker 5: this thing sucks and this company sucks, and I'm glad
Speaker 5: you called us. I Now, remember this is what I
Speaker 5: would do. You have to look up that law. You
Speaker 5: might even want to contact that law firm. Do not
Speaker 5: go with this company. They're not a good company, and I.
Speaker 10: Have a feeling they were.
Speaker 5: And I'm so happy you're taking care of your sister.
Speaker 5: Does she you know, is she older than you?
Speaker 6: Is she getting confused about stuff now?
Speaker 21: Actually she's younger and is kind of confused. She had
Speaker 21: never dealt with Roman contractors, etc.
Speaker 19: Before.
Speaker 1: Okay, well, it's very nice of you. Avis.
Speaker 5: You call us back if you need anything. Okay, here,
Speaker 5: thank you. All right, Bruce, what's happening?
Speaker 11: Well, I'll tell you.
Speaker 13: I've got a twenty seventeen Kundai Tucson that broke down
Speaker 13: on the highway.
Speaker 5: Twenty seventeen Hyundai. Okay, and is it broken down now?
Speaker 13: Yeah, it's in a shop in the Omaha, Nebraska area.
Speaker 1: Oh my gosh. How many miles are it?
Speaker 13: Eighty two pick two thousand.
Speaker 5: They're usually good cars, man, eighty two thousand miles.
Speaker 1: What happened to it?
Speaker 13: Well, my wife was driving it, she said, the engine shuttered.
Speaker 13: She pulled it over to the side, and it could
Speaker 13: it would only move very slowly, and then she got I.
Speaker 1: Hope that engine didn't seize.
Speaker 13: Well, it's it's the engine's over with.
Speaker 8: Yeah.
Speaker 13: We got it into a mechanic who basically said there's
Speaker 13: the engine is terminal.
Speaker 5: Anyway, Well hold on, do you trust that mechanic? Yes,
Speaker 5: that's odd for an eighty two thousand mile engine.
Speaker 1: Well what did it run out of oil?
Speaker 8: I don't know? And what the.
Speaker 13: What he did mention was that there's a HANDAI recall
Speaker 13: on on motors for that year in that in that
Speaker 13: particular vehicle.
Speaker 6: Okay, guys, do you know about the recall?
Speaker 8: Haven't There's tons of recaffs on the Hundai's of keys.
Speaker 20: Yeah, but more specifically, I mean the most common prominent
Speaker 20: one is that the premature prematurely wear the barings.
Speaker 1: Yes, where the what out the bearings?
Speaker 8: Hey?
Speaker 5: Suits, didn't you guys have a new engine put in
Speaker 5: one of your Hyundai's?
Speaker 16: I believe. So you'd have to ask Mark that when he.
Speaker 1: Gets well it was your son's, wasn't it? Or somebody's well.
Speaker 16: Yes, you're right, we did, And then I think, uh,
Speaker 16: didn't Kelly just have one? Or was that it was?
Speaker 5: Do you record did your did Miles have a Tucson?
Speaker 16: He did not? He had at FE But they're.
Speaker 1: The same engine guys?
Speaker 14: Or what?
Speaker 8: Yes?
Speaker 5: Okay, so it's not unheard of, but but but in
Speaker 5: order to get that covered suits.
Speaker 1: It was under warranty, right, all.
Speaker 16: Of ours has been under warranty.
Speaker 5: Yeah, so I don't know what happens after warranty. I
Speaker 5: don't think they cover it after warranty. Guys, we can look,
Speaker 5: are you looking it up there?
Speaker 8: Let's still be under warranty.
Speaker 5: He's got the let's say no seventeen, so it would
Speaker 5: be ten years, right, eighteen ninety yeah, of course, of
Speaker 5: course and eighty two thousan did you check? Did you
Speaker 5: own this from New Noka? Then you're not covered unless
Speaker 5: it was certified.
Speaker 13: Well, I'm looking at the HUNDI type bulletin and it
Speaker 13: says that a lot of dealers must blah blah blah,
Speaker 13: but in other words, also.
Speaker 1: Hold on. Look, there's two issues here. There's two issues.
Speaker 5: The warranty would be would cover you if you bought
Speaker 5: a certified used you did not?
Speaker 1: Is that right?
Speaker 13: Yeah, that's correct, there's no warranty on it.
Speaker 1: Okay.
Speaker 5: The second thing is the recall if there is a
Speaker 5: recall or a service bulletin.
Speaker 1: Not a recall.
Speaker 5: If there's a service bulletin, as you're mentioning, that doesn't
Speaker 5: mean they have to do anything. If you didn't have
Speaker 5: the service bulletin done, and it's your responsibility to have
Speaker 5: the service bulletin done.
Speaker 22: So.
Speaker 5: In other words, the argument that there's a service bulletin
Speaker 5: doesn't help you get an engine cool.
Speaker 13: On this particular service bulletin at the top, it's titled
Speaker 13: recall campaign Engine.
Speaker 1: Okay, okay, Then same thing.
Speaker 5: If it's a recall and you didn't have it recalled
Speaker 5: and you didn't get it done, that's on you.
Speaker 20: This is also providing that your failure is what is
Speaker 20: described inside that recall. There's a lot of reasons an
Speaker 20: engine can go down, not just one.
Speaker 5: That recall went out, came out in what year?
Speaker 13: Let's see date here, date December twenty one.
Speaker 5: Of oh of twenty one, December of twenty one. Okay,
Speaker 5: now what was the Did you own it in December
Speaker 5: of twenty one?
Speaker 13: I did not?
Speaker 1: When okay this year?
Speaker 6: Well, then that recall is not going to help you.
Speaker 8: What that recall did was they were having scarring in
Speaker 8: the motors. They would check if that engine did have scarring,
Speaker 8: they would replace it.
Speaker 5: Yeah, but they don't have to do that for that's
Speaker 5: not forever the second or third owner. I mean, in
Speaker 5: other words, if there was a recall you should be
Speaker 5: pissed as someone at you for not checking it when
Speaker 5: you bought it. You should check all service bulletins and
Speaker 5: recalls before you buy a car. Or you should be
Speaker 5: pissed at a dealer if they didn't disclose it.
Speaker 11: Got it?
Speaker 6: Where'd you buy it last year or this year?
Speaker 13: I bought it from my son who lived in North
Speaker 13: Carolina and then was transferred overseas with the military.
Speaker 1: Oh okay, where did your son buy it? And when.
Speaker 13: In North Carolina?
Speaker 11: Bought it?
Speaker 8: News?
Speaker 13: It would have been twenty seventeen.
Speaker 5: Oh, he bought it new? Yeah, okay, hold on when
Speaker 5: he bought it new? Did he get any mailings on
Speaker 5: this recall? He was on the list?
Speaker 13: I you know what, I would be imagining an answer.
Speaker 13: I guess I can certainly, Okay.
Speaker 1: I get it.
Speaker 5: It doesn't matter he ignored it now sometimes the recall, Well,
Speaker 5: what would happen, Kevin? If the recall is not still open?
Speaker 1: Is it?
Speaker 8: They do have, you know, time expirations? The reason?
Speaker 1: You know what? What's the expiration on that recall?
Speaker 13: I do not know.
Speaker 5: Okay, you got to find out all the stuff, bro,
Speaker 5: But no matter what, they're not going to buy you
Speaker 5: an engine because you if you failed to adhere to
Speaker 5: a service bulletin or recall, it's on the owner. Okay,
Speaker 5: unless they kept it secret, which they didn't. How much
Speaker 5: is this going to cost you?
Speaker 13: Well, that's what I'm trying to find.
Speaker 6: Out, guys, your guests, your guest.
Speaker 5: So twenty seventeen, Hyundai's Tucson engine replacement.
Speaker 8: Even even use their five six gram.
Speaker 5: That's for the engine, that's par labor. But then what's
Speaker 5: going to prevent him from getting.
Speaker 1: A bad use?
Speaker 8: Exactly?
Speaker 6: So if he rebuilds it, how much is it going
Speaker 6: to cost same amount?
Speaker 8: I don't even know that they're available one, the one
Speaker 8: he has a lot of the Hyundais are not available for.
Speaker 1: But the one he has is available.
Speaker 8: Well, it may not be buildable though.
Speaker 1: Oh it's god, Where is it right now?
Speaker 13: Bruce uh in Omaha area?
Speaker 1: Okay?
Speaker 5: Hold on, I mean not hold on, I mean we're done.
Speaker 5: I don't know what to say. Bro, I you gotta you.
Speaker 5: It's luck of the draw. We have more coming up.
Speaker 5: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free no obligation. Comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: to seven to one.
Speaker 8: Help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the real estate man dot com to list your
Speaker 5: home with Remax Alliance three oh three nine two zero
Speaker 5: sixteen twenty two. Hi Tom Martino, you're a troubleshooter. Three
Speaker 5: O three seven one three talk seven one three eight
Speaker 5: two five to five. We're talking about your life, liberty,
Speaker 5: and the pursuit of happiness.
Speaker 1: Let's talk. So, Valerie, what is going on?
Speaker 23: Two thousand and nine chiot to A four who has
Speaker 23: been in the shop since the first week of May?
Speaker 1: What was wrong with it? To begin with? Valerie?
Speaker 23: That would help transmission transmission?
Speaker 5: Okay, so your transmission went out and it's been in
Speaker 5: there since May?
Speaker 6: Right, and what is the excuse for that?
Speaker 14: I don't know.
Speaker 23: I really don't get an excuse.
Speaker 1: It's very hard to Did you pay anything upfront?
Speaker 23: Fifty two upfront? I paid two thousand dollars two total
Speaker 23: of fifty two thirty.
Speaker 5: Eight, but you haven't paid anything. In addition, you just
Speaker 5: paid the two grand so far? What aime of the shop?
Speaker 1: What's that?
Speaker 23: Trans Tech? Trans Tech Auto paid fifty two hundred total.
Speaker 5: Wait two, you've paid fifty two hundred for nothing. Yeah,
Speaker 5: I mean, I'm not saying for nothing, but are they
Speaker 5: working on it?
Speaker 23: Well, it was supposedly done last week, okay, So I
Speaker 23: went went down there to get it. I live in Cheyenne, Wyoming,
Speaker 23: and that's in Colorado Springs.
Speaker 6: It's called trans Tech Auto Correct, okay.
Speaker 23: And I drove it back to Cheyenne, Okay, last wednesday.
Speaker 5: So they had it for They had it for like four.
Speaker 23: Months, about three months.
Speaker 5: That's three and a half months for three months, and
Speaker 5: you paid fifty two hundred.
Speaker 1: And what's wrong with it?
Speaker 23: It's leaking really bad, and it's shifting hard, you know
Speaker 23: when you go to accelerate. So I had it towed
Speaker 23: back down to the shot back in Colorado Springs and
Speaker 23: now he doesn't ever return. Called, oh my, hard to
Speaker 23: reach the gentlemen.
Speaker 5: You should have had it independently looked at. Yeah, hold on, Renee,
Speaker 5: hold on, I want to bring you back.
Speaker 8: I do.
Speaker 1: I don't want to rush you. I'm not Renee. I'm sorry.
Speaker 5: Valerie and Renee. We'll get to you as well. Okay,
Speaker 5: both you hang on. I'm Tom Martino three oh three
Speaker 5: seven one three talks seven one three eight two five
Speaker 5: five or three oh three Martino. Go with a sure
Speaker 5: thing Denver's Best roofer Excel Roofing dot com.
Speaker 1: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: seven one help. You'll think you're his only customer when
Speaker 5: you choose Frank durand the real estate Man dot com
Speaker 5: to list your home with Remax Alliance three oh three
Speaker 5: nine two zero sixteen twenty two.
Speaker 16: D News Deleat Advice who you don't have.
Speaker 3: Run anxious sass as we can shoot is gonna help?
Speaker 3: Come man, This is.
Speaker 4: The Troubleshooter Show. No Tom Martino, Hi Tom Martino here,
Speaker 4: Welcome to the show.
Speaker 5: We're here to help you solve your problems, answer your questions,
Speaker 5: take your complaints. This hour brought to you by one
Speaker 5: Clear Choice Garage Doors. They're really great people, honest to goodness.
Speaker 5: I've had them out to my house a few times.
Speaker 5: They adjust the doors, they install doors, they fix doors
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Speaker 5: Clear Choice Doors dot Com. Now the name of the
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Speaker 5: Clear Choice Doors dot Com and all of their prices
Speaker 5: are fully disclosed on there.
Speaker 6: Now, today's card day. Jeff Vick is with us.
Speaker 1: From Chimera Transmission.
Speaker 5: We have Kevin Colkin from Sheridan Autotech and we were
Speaker 5: talking to Valerie and this sounds terrible, man. Valerie, she
Speaker 5: lives way up in Wyoming and right and she found
Speaker 5: a place in the Colorado Springs trans Tech Auto. Did
Speaker 5: you happen to be down there when your car gave out?
Speaker 1: Is that why you went?
Speaker 23: I was actually referred to him by a good friend.
Speaker 5: Okay, So you took your nine round four to trans
Speaker 5: Tech Auto and Colorado Springs. They had it for three months.
Speaker 5: I picked it up for transmission work. When you picked
Speaker 5: it up, what you're telling me in a nutshell? And
Speaker 5: you picked it up this past Wednesday or last week?
Speaker 23: Yeah, the thirty first.
Speaker 5: Yeah, so you said when you picked it up, it
Speaker 5: did it wasn't right and it was towed back.
Speaker 1: So what do they say they're going to do? Is
Speaker 1: it under warranty?
Speaker 23: It says twelve months warranty. But I don't know. I
Speaker 23: don't know what they say they're going to do because
Speaker 23: he doesn't answer his phone, and I don't you know,
Speaker 23: I can't keep driving to Colorado Springs. I don't have it.
Speaker 1: Oh my god. I mean, you paid fifty two hundred.
Speaker 23: Bucks, fifty two thirty eight.
Speaker 1: We got to call him.
Speaker 6: That's what we have to do, sus did you try?
Speaker 6: We should just try.
Speaker 16: Call it yet I was waiting for direction.
Speaker 5: Yeah, we should probably try. Fifty two forty eight. That's
Speaker 5: a lot of money. Yeah, and he should at least,
Speaker 5: you know, talk to us. So let's see if we
Speaker 5: can get him on the line. Hang on all right,
Speaker 5: three oh three seven one three talk seven one three
Speaker 5: eight two five five. Now let's talk to renee Hey, renee.
Speaker 24: Hey there, thank you for taking my call.
Speaker 1: What's happening?
Speaker 5: So?
Speaker 24: I purchased a twenty sixteen Ford Explorer at the end
Speaker 24: of May, and within just a few days it started
Speaker 24: having transmission issues, just jerking not you know, transitioning.
Speaker 10: You know what I'm going to ask, right, if I
Speaker 10: have a warranty. Yeah, yes, I did.
Speaker 12: I purchased an extended enhanced warranty.
Speaker 1: How many miles on it now?
Speaker 14: Seventy two thousand?
Speaker 1: Okay?
Speaker 6: And did you buy any chance?
Speaker 5: And I know probably not because you had you had
Speaker 5: the warranty, so you probably didn't have it checked out,
Speaker 5: did you?
Speaker 10: I did not, okay?
Speaker 5: And so how long after you bought it did these
Speaker 5: problems arise?
Speaker 14: Two days?
Speaker 1: And what's wrong with it?
Speaker 10: So it's a full transmission?
Speaker 19: What they ruck?
Speaker 6: The full transmission went out two days later.
Speaker 2: Yeah, so it just.
Speaker 24: Well, it was kind of an intermittent issue. But once
Speaker 24: I got it into AMCO and they were able to
Speaker 24: do a full inspection, they found out that they welded
Speaker 24: together the transmission case and kind of pieced it together
Speaker 24: to plug up a leak so that way it would.
Speaker 7: Work well enough for me to be await.
Speaker 5: So they're saying, now, where did you take it to
Speaker 5: be checked? I don't necessarily love them either, Amco.
Speaker 14: I did take it.
Speaker 24: To Amco, so it's at AMCO right now.
Speaker 6: And they said that it was doctored up.
Speaker 24: Yeah, the transmission case was half welded together at the
Speaker 24: field plug area on the driver's side.
Speaker 1: To stop a leak.
Speaker 5: Yes, if they did doctor it up, even if you
Speaker 5: bought it as is, they should fix it. But the
Speaker 5: warranty won't cover it. The warranty absolutely won't cover it.
Speaker 5: But then they screwed their own warranty company too. But
Speaker 5: do they How do we know this dealer did it?
Speaker 5: Or did you buy it from a dealer? I'm sorry,
Speaker 5: did you buy it from a dealer?
Speaker 12: I bought it from a dealer.
Speaker 24: I bought it from Prime Motors?
Speaker 5: How do we and where is Prime Motors on?
Speaker 14: Like?
Speaker 1: Okay, how do we know they did it?
Speaker 6: Well, he told me he inspected.
Speaker 24: It, so I'm not sure how he couldn't if he
Speaker 24: inspected it.
Speaker 5: But if he inspected it and saw this, I'm he
Speaker 5: didn't do it, But I'm not sure they would have
Speaker 5: to disclose it.
Speaker 1: In other words, dealers are not.
Speaker 5: Required to expect to disclose everything wrong with a car.
Speaker 5: What they can't do is lie about it, Like they
Speaker 5: can't say we inspected this and the transmissions in great
Speaker 5: condition or the cars in great condition or whatever whatever whatever.
Speaker 1: You see what I'm getting at? So what was my
Speaker 1: number one thing?
Speaker 24: Where reliability and just having something that.
Speaker 12: Works I stressed that to him.
Speaker 24: He told me the car works, fine, go ahead and
Speaker 24: test drive it. You know, my dad needed to check
Speaker 24: it out. It seemed okay, but I mean within two
Speaker 24: days complete transmission.
Speaker 7: Needs to be well.
Speaker 6: If your dad checked it out, did he look underneath it?
Speaker 24: I mean he did, But I think you needed to
Speaker 24: get like in there.
Speaker 5: Guys, what do you think this welding? As she's talking about,
Speaker 5: what do you think it.
Speaker 8: Kind of just had a crack case. It's not unusual
Speaker 8: to reweld a case.
Speaker 1: Not unusual.
Speaker 5: It's got eighty two thousand? What kind of what kind
Speaker 5: of transmission is it?
Speaker 1: Is it a.
Speaker 5: Well, okay, that's the number. Is it that kind that
Speaker 5: you hate?
Speaker 8: No, it's not.
Speaker 20: But she mentioned it was by the where you fill
Speaker 20: it at. There's the actual fill ports, So I mean
Speaker 20: it's possibi. I somebody else will over tighten it. It's
Speaker 20: not actual. Well does JB weld trying to hide up
Speaker 20: a leak there? But that wouldn't necessarily actually cause the
Speaker 20: transmission to fail.
Speaker 24: Would they do that to just like plug up a
Speaker 24: leak or would they do that to cover up the time.
Speaker 1: I don't know anybody that would well to cover up
Speaker 1: a leak.
Speaker 20: But yeah, and typically you would have to have it
Speaker 20: out of the vehicle. You got to clean that that
Speaker 20: that metal up and you have to have somebody that
Speaker 20: can weld aluminum because that case is ill.
Speaker 8: So my guess is probably JB. Weld.
Speaker 24: Well, I think that did say something about that.
Speaker 10: Actually, okay, I want to ask you.
Speaker 5: That's an epoxy. I want to ask you something though.
Speaker 5: If they knew there was a leak and they put JB.
Speaker 5: Weld on it to cover it up, you would have
Speaker 5: a case, but you would have to you would have
Speaker 5: to prove that.
Speaker 20: And most of these smaller us they probably didn't even
Speaker 20: get it from whoever let me.
Speaker 8: Have the car.
Speaker 6: Last I want to ask you straight up, did you
Speaker 6: call the lot?
Speaker 1: What did they say?
Speaker 24: He said that he doesn't want to do anything. The
Speaker 24: most that he'll do is pay my deductible, which is
Speaker 24: one hundred dollars.
Speaker 6: Wait a minute, will the warranty cover this?
Speaker 10: The warranty covers two thousand dollars of it.
Speaker 24: But it's seventy two hundred to get it fixed.
Speaker 5: No, that's overpriced. That's overpriced for a.
Speaker 14: Like a lot.
Speaker 6: Amco says it's seventy two hundred.
Speaker 12: Yeah, seventy two.
Speaker 1: By the way, I don't think the dealer.
Speaker 5: If the dealer did not cover this up, you're not
Speaker 5: going to get the dealer to do anything. If the
Speaker 5: dealer will pay your deductible, I would take them up
Speaker 5: on it. I would take them up. Why is the
Speaker 5: warranty limited to two thousand? Is that just the way
Speaker 5: it stated?
Speaker 24: I guess, Oh, yeah, they broke it up into different
Speaker 24: parts of the engine.
Speaker 5: Okay, okay, then I would get another price. Is it
Speaker 5: it's not driveable now though?
Speaker 1: Is it? It's not.
Speaker 24: I did get another shot that I'm able to take
Speaker 24: it down, get a code tode down to where.
Speaker 5: The How much did they how much did they say
Speaker 5: it would be.
Speaker 14: Like one thousand dollars off?
Speaker 1: I think, guys, what do you think sixty two hundred
Speaker 1: to fix that?
Speaker 20: Two hundred would be insalid the ballpark? Yeah, it's probably good,
Speaker 20: you know, probably sixty five to sixty seven.
Speaker 1: Okay, that's from a good shot.
Speaker 12: So I bought it.
Speaker 20: But have they actually taken this car apart or they
Speaker 20: just planning on swapping.
Speaker 8: The unit out?
Speaker 24: I guess, because well, they he said something not dropping
Speaker 24: the pan, and then they saw.
Speaker 10: The crack on it.
Speaker 24: So because of the damage to the case, they're recommending
Speaker 24: replacing the whole transmission assembly.
Speaker 20: There's not a pan to drop on that one. It's
Speaker 20: a side cover from the album No I'm not No, No,
Speaker 20: but but that that does sound like something someone would say,
Speaker 20: we need to drop the pan. Well, there's not one
Speaker 20: to drop on that unit. You can pull the fluid
Speaker 20: out of it, get a sample of the fluid, maybe see
Speaker 20: whether or not there's metal or something to that effect.
Speaker 20: But as far as dropping a pan like you would
Speaker 20: on a lot of the old rear wheel drive vehicles,
Speaker 20: that is not an.
Speaker 8: Option on that.
Speaker 5: Okay, but maybe she misspoke or they But the bottom
Speaker 5: line is this, I wouldn't have them do it for
Speaker 5: seventy two. If you can get it done for six
Speaker 5: two hundred, take the two grand and the deductible, it's
Speaker 5: bad news. But man, if they at least you're getting
Speaker 5: that much help, I mean, I don't know what else
Speaker 5: to tell you, because they don't really owe you more
Speaker 5: than that unless they lied to you or defrauded you,
Speaker 5: and you'd have to prove that they knew there was
Speaker 5: a problem with that and.
Speaker 1: Covered it up with that. JB. Weld.
Speaker 20: The fact that it happened two days after you bought
Speaker 20: it able to do that? Yeah, the fact that it
Speaker 20: happened two days after you bought it.
Speaker 8: You're lucky.
Speaker 20: Actually, the warranty company isn't calling a pre existing condition
Speaker 20: and dumping it all together.
Speaker 6: I know now you're sure that you're sure they're going
Speaker 6: to cover it.
Speaker 12: They've approved two thousands.
Speaker 5: So well, then i'd be happy because, like Jeff said, man,
Speaker 5: if they knew there was JB Well on a crack,
Speaker 5: I doubt they'd cover that.
Speaker 10: I guess I got to take what I can get.
Speaker 5: At this point, I'll tell you, uh, do.
Speaker 1: You have photos of this or picks of this?
Speaker 23: Uh?
Speaker 12: Am codes of pictures that I have?
Speaker 21: Yeah?
Speaker 5: Okay, Now is Amco going to let you take that
Speaker 5: out of there and not charge you?
Speaker 24: No, they're going to charge me a Diagnostically, I'm.
Speaker 1: Sure how much.
Speaker 24: I think it's per hour, so I think it's two
Speaker 24: hours of their work, so it's going to be between
Speaker 24: two hundred and four hundred. But I haven't actually moved
Speaker 24: it to the other shop yet, so I don't know
Speaker 24: exactly what.
Speaker 6: Why don't you ask Amco to match that price?
Speaker 14: That's a good idea.
Speaker 5: They got a lot of water in it, they're going
Speaker 5: to be able to match it. There's no reason they
Speaker 5: should charge that much more.
Speaker 14: Match price, got it, that's a good idea. Thank you.
Speaker 5: Yeah, because there it's there already, you got the warranty.
Speaker 5: Say look, guys, I can take it down the street,
Speaker 5: but you already have it. Why don't you just match
Speaker 5: their price? And because I can't in good conscience spend
Speaker 5: another you know, eight hundred to one thousand bucks if
Speaker 5: I don't have to, I'm already hurt on this thing. Okay, guys,
Speaker 5: now let's talk about the good news. I know I'm
Speaker 5: running late, but a twenty sixteen Ford Explorer seventy two
Speaker 5: thousand miles. Once she does this, it's worth it. It's
Speaker 5: worth investing in or not.
Speaker 20: Well, since we haven't seen the rest of the vehicle,
Speaker 20: I can only assume so.
Speaker 6: But it's coming up on ten years of miles.
Speaker 20: That's pretty little miles for that.
Speaker 5: How is is it in otherwise good condition?
Speaker 1: Renee?
Speaker 16: I dropped her, Tom, Sorry, Oh.
Speaker 1: We dropped her.
Speaker 5: I'm sorry, all right, listen. I don't think you're going
Speaker 5: to be terribly buried. But the secret is, once you
Speaker 5: invest money in a car like this, then what you
Speaker 5: do is run the wheels off it. You're not going
Speaker 5: to get any money set it. You're gonna be upside
Speaker 5: down if you trade it, So just call well enough
Speaker 5: alone three oh three seven one three talk seven one
Speaker 5: three eight two five five go with a sure thing
Speaker 5: Denver's Best roofer Excel Roofing dot com.
Speaker 1: You don't pay a cent until you're contenth.
Speaker 5: Time for an insurance check up free, no obligation comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two. Hi Tom Martino
Speaker 5: here three oh three seven one three talk three oh
Speaker 5: three seven one three eight two five five eight eight eight.
Speaker 5: Heating dot com remember the name. Plenty of hot weather
Speaker 5: left and cold weather to come. Get them to check
Speaker 5: out your system and free second opinions always. Three oh
Speaker 5: three seven seven zero two seven seven six eight eight eight.
Speaker 5: Heating dot Com. Okay now we talked to the shop.
Speaker 5: Sue's talk to the shop. Let's bring Valerie back up here.
Speaker 5: And Valerie, who's doing the phones?
Speaker 8: Now?
Speaker 1: The shat is gone?
Speaker 16: Is I got it?
Speaker 8: Tom? Okay?
Speaker 6: So yeah, our phone's broken over here. That's why I
Speaker 6: was asking.
Speaker 23: So Valerie, I'm amazed to get to the shop.
Speaker 7: I am yeah.
Speaker 1: Well, you know, they might have call they might have
Speaker 1: caller ID.
Speaker 16: I went to their website and used the phone number
Speaker 16: on their website, not the phone number you gave me.
Speaker 5: Now here's the other part. They have good ratings or not. Guys,
Speaker 5: they have good ratings and they have Yeah, trans Tech
Speaker 5: Auto and Colorado Springs. Your transmission work took three months.
Speaker 5: That could be parts, you know. Anyway, you paid fifty
Speaker 5: two hundred and forty eight bucks. You picked it up,
Speaker 5: had to tow it back. It wasn't running right, and
Speaker 5: now you can't get info. It's under warranty.
Speaker 16: What's going on, Susan, Well, he picked up the first
Speaker 16: time I called good. I don't know exactly who I
Speaker 16: talked to. He didn't identify himself, Tom, he said he
Speaker 16: strongly advised her to use a shop up that way.
Speaker 16: Thought it was really odd. She would tow it all
Speaker 16: the way back to them.
Speaker 1: Because you'd just been fifty bucks with them.
Speaker 19: WHOA, I gad.
Speaker 23: I was afraid it would boid warrant you, Valerie, somebody else, Valerie, Valerie,
Speaker 23: hold on, Susan, did you tell him she just picked
Speaker 23: it up last week?
Speaker 16: I thought I'd been sitting up there for three months.
Speaker 16: I'm on the phonees Tom, and I don't sew the call.
Speaker 1: I'm sorry.
Speaker 16: So anyway, I don't know anything about cars. He tried
Speaker 16: to explain to me what he thought was going on.
Speaker 16: Sounded like I had nothing to do with the trade.
Speaker 1: Cars in his shop right now?
Speaker 16: Yeah, there, I know that, but he said, I don't
Speaker 16: understand car stuff to Okay, He's What it sounded like
Speaker 16: to me was that it was an air conditioning issue.
Speaker 16: But they can't even duplicate the issue till it gets
Speaker 16: hot out. I think you should have Mark call and
Speaker 16: try to understand the car talk. I don't understand the
Speaker 16: car talk.
Speaker 23: How does the transmission relate to an air conditioning Valerie?
Speaker 16: He said, was they think it's an AC issue, but
Speaker 16: they can't duplicate.
Speaker 5: Mark is going to call for you, Valerie in a minute. Here, Okay,
Speaker 5: and just see the cars down there. The reason they
Speaker 5: brought it back is because you spent fifty two hundred
Speaker 5: bucks with them.
Speaker 1: That's why you brought it back there.
Speaker 23: But and if somebody else would touch it under warranty,
Speaker 23: it would avoid his warranty.
Speaker 11: I'm sure I.
Speaker 6: Think that's an accurate statement.
Speaker 20: Yeah, but any reputable shops should call down there. Hey,
Speaker 20: i've got this car in here. We've got a mutual customer,
Speaker 20: she's got this complaint. What do you want me to do?
Speaker 23: Yeah, I wish you would have.
Speaker 5: Just when someone's visiting or someone takes something to you
Speaker 5: and they had work done and it's under warranty. Do
Speaker 5: shops often trust you to do warranty work?
Speaker 13: Uh?
Speaker 1: More common get themselves.
Speaker 20: Oh, they definitely want to do on thoselves. I mean
Speaker 20: there's a lot of cost aspect to that. They're also
Speaker 20: afraid that, you know, since they're not there, they can't
Speaker 20: control the job. But you could be pulling a little
Speaker 20: over your eyes and be making money from them that way. So,
Speaker 20: I mean a lot of it goes down with the conversation.
Speaker 20: Get a good reputation with the with the two of you,
Speaker 20: and you'll come to an agreement on what needs to
Speaker 20: be done, all right, So.
Speaker 1: What we'll do is wait to hear from Mark.
Speaker 5: Okay, valeried three oh three seven to one three talk
Speaker 5: three oh three seven one three eight two five five.
Speaker 5: So listen when we talk about repairs. How many comebacks
Speaker 5: do you have?
Speaker 1: Guys?
Speaker 5: I'm just curious because we're hearing so many of these.
Speaker 5: Now they take a car and a day later the
Speaker 5: same thing happens, or another thing happens.
Speaker 1: What do you think is going on? I mean, how
Speaker 1: many do you have?
Speaker 8: It varies a lot. I mean, you know, and most
Speaker 8: of them are parts issues. You know, how all the
Speaker 8: control's gone. It's got way down on the parts that
Speaker 8: we're putting on cars. So we're only as good as
Speaker 8: the parts. Unfortunately. That's that's the hard part. Man.
Speaker 20: We're getting stuff bad right out of the box. Yeah,
Speaker 20: and put it on these cold take it right back off.
Speaker 1: Okay.
Speaker 5: The guy that slipped and said the F word, he
Speaker 5: apologized and said he appreciates the support. Basically, he was
Speaker 5: upset because while he had the loaner, it was hail damaged.
Speaker 5: He had to pay for that, and the shop says
Speaker 5: the work they did is fine, and he has a
Speaker 5: new problem and it's not covered by warranty because they
Speaker 5: didn't work on it. And that's the catalytic converter. But anyway,
Speaker 5: thank you Henry for the email.
Speaker 1: Mark. Did you call him? Had to leave a message.
Speaker 1: We'll see if they call back.
Speaker 5: Yeah, Valerie, We're gonna do the best we can to
Speaker 5: get a hold of him. See what they have to
Speaker 5: say about this, all right? Three three, seven one three
Speaker 5: talks seven one three eight two.
Speaker 8: Five to five.
Speaker 5: Here's a text, Tom Wyre you suit down on the
Speaker 5: Better Business Bureau.
Speaker 1: They don't do anything.
Speaker 5: They are They're an absolutely useless organization. Useless, useless. Ask
Speaker 5: a member what have they done for you? I want
Speaker 5: to know from a member what they've done for them.
Speaker 1: They field complaints and they do nothing nothing.
Speaker 5: They do no investigation, they do no interceptions, they do
Speaker 5: nothing nothing active. They do carry complaints. But you can
Speaker 5: respond with anything on a complaint and it's a response
Speaker 5: and they don't count it against you. But we have
Speaker 5: had people again like this roofing company does not have
Speaker 5: one good review posted anywhere and they're a plus.
Speaker 6: Rated on the Better Business Bureau. What does that tell you?
Speaker 5: They don't have their pulse on the community it is
Speaker 5: truly a dinosaur and a waste of money. I mean,
Speaker 5: I don't know, guys, are you part of I don't
Speaker 5: even know? Are you part of the better business?
Speaker 8: We have been for years? But it's only because I'm
Speaker 8: too lazy to stop it.
Speaker 1: What do they do for you?
Speaker 8: Nothing?
Speaker 1: Nothing? Is there anything? I mean, you get a newsletter?
Speaker 8: What do you get now? You get an email once
Speaker 8: in a while trying to sell you something.
Speaker 20: Jeff, I haven't been a member for eons. You know,
Speaker 20: they actually reached out to me probably about two weeks ago,
Speaker 20: trying to get me to sign back up. You know
Speaker 20: you've got nothing to offer me. I mean, heck, I
Speaker 20: don't think they've even updated a website in fifteen years.
Speaker 8: I don't think they have either.
Speaker 5: Three oh three seven one three talk. We have more
Speaker 5: coming up on the Troubleshooters. Go with a sure thing
Speaker 5: Denver's Best roofer Excel roofing dot com. You don't pay
Speaker 5: a cent until you're content. Time for an insurance check
Speaker 5: up free, no obligation. In comparison, call Compass insurance paying
Speaker 5: too much your coverage at dozens of insurance companies find
Speaker 5: out now three oh three seven to seven to one help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the real estate man dot com to list your
Speaker 5: home with Remax Alliance three oh three nine two zero
Speaker 5: sixteen twenty two. Hi Tom Martino here three oh three
Speaker 5: seven one three talk three oh three seven one three.
Speaker 1: Eight two five five.
Speaker 6: If you have a problem, question, or complain, give us
Speaker 6: a call. We're here to help you.
Speaker 5: Now, speaking of cars, there was something I wanted to
Speaker 5: talk about, Uh, the anger index of cars? What makes
Speaker 5: people angry? I'm looking for it here? Damn it, I
Speaker 5: had it pulled up in any case, Oh, there it
Speaker 5: is there, it is. There is cars that make people
Speaker 5: the angriest. I talked about the one that makes people
Speaker 5: the most angriest, and that was the other day. But
Speaker 5: I did not bring up all the rest, but the
Speaker 5: Kia Sedona.
Speaker 6: Now, what is an anger index?
Speaker 5: It means frustration with repairs, frequency of breakdowns, response from
Speaker 5: the manufacturer or dealers. So it's really not necessarily dependability.
Speaker 1: It is.
Speaker 5: Some of it obviously has to do with dependability, but
Speaker 5: it's mainly about making people angry. Who is the most
Speaker 5: frustrated owner based on reliability, response, service time, parts availability,
Speaker 5: All these factors are taken into consideration. Are these current manufacturers, Yeah, this.
Speaker 8: Is all done hetty good though.
Speaker 5: Which in the past year the Kia Sedona the biggest
Speaker 5: angry index, not not Kias, but the Sedona. The Mazda
Speaker 5: three is next. What we've been hearing a lot about
Speaker 5: mass Are they pieces of crap?
Speaker 1: Guys?
Speaker 8: They are?
Speaker 1: They are?
Speaker 5: I don't why Mark had one. He loved it. Then
Speaker 5: you love your Mazda. I never had a Masta.
Speaker 1: Oh, you're right. My RX eight's well, the RX it's
Speaker 1: its own deal though, man. And then I had a
Speaker 1: seven and an eight and I liked it, but I'd
Speaker 1: never buy another wink one.
Speaker 5: Number three on the anger list Nissan Armada. Now what
Speaker 5: an offshoot that is? I never even thought of that.
Speaker 1: Okay.
Speaker 6: By the way, we're taking calls at.
Speaker 5: Three oh three seven one three talk three oh three
Speaker 5: seven one three eight two five five. We prefer car calls,
Speaker 5: but we'll take anything today. If somebody someone's lying to you,
Speaker 5: cheating you, ripped you off. And by the way, we
Speaker 5: do have some warnings for you based on today's calls.
Speaker 1: I'll get to you in a minute.
Speaker 5: Number four, the F two three fifty, not the one fifty,
Speaker 5: two fifty, but the three fifty.
Speaker 8: That's a strange list.
Speaker 5: Dodge Journey is number five. Dodge Charger, that's a muscle car,
Speaker 5: number six. I'm going to the top ten seven Nissan Mac, eight,
Speaker 5: the Ford Focus, nine Nissan Frontier, and ten Nissan Titan.
Speaker 5: Why do you think they're such big angry indexes? I
Speaker 5: don't know, And surprisingly a lot of Japanese cars on there.
Speaker 5: So these are cars that make Americans the angriest. Now,
Speaker 5: we can go down to the ones the least likely
Speaker 5: to create anger.
Speaker 1: You know what they aren't.
Speaker 5: What would you say at the bottom of the list
Speaker 5: for anger Toyota, Corolla, Lincoln Navigator, Toyota for Runner, Subaru Outback,
Speaker 5: Subaru Forester, Ford Fusion, Nissan Versa, Kia Soul, Toyota Highlander,
Speaker 5: Honda Odyssey, all really less when it comes to angries. Now,
Speaker 5: But as far as brands, the brands in general, Now
Speaker 5: this is taking all of the models, not just the
Speaker 5: bad model, because I told you the models that bring
Speaker 5: the angriest reactions out, but the brands in general. When
Speaker 5: you take all of their models and average out their
Speaker 5: anger index, that's for response time that's for parts availability,
Speaker 5: that's for a service frequency of repairs. Mazda's the number
Speaker 5: one piss off manufacturer. Mazda pisses people off. Next, Volkswagen.
Speaker 1: Third, even though they didn't have a car.
Speaker 5: On the list specific car as a manufacturer, they're number
Speaker 5: three for pissing people off.
Speaker 1: Cadillac.
Speaker 6: Wouldn't that be General motors?
Speaker 1: I mean, why would they put?
Speaker 8: Well, they're unique to general motors.
Speaker 5: Yeah, Kia is number four, Hyundai is number five. I
Speaker 5: always thought Hondai were great people, mark, don't You've always
Speaker 5: had good luck with Hyundai's right yep?
Speaker 1: But I don't buy am used and I sell them
Speaker 1: before the warranties up.
Speaker 6: So that's true too. That probably has a lot to
Speaker 6: do with it.
Speaker 5: Number six in manufacturers that piss people off. Remember we've
Speaker 5: had Mazda, Olkswagen, Cadillact, Kia, Hyundai. Number six is Dodge
Speaker 5: number seven, Jeep number eight, Nissan number nine, Ford ten
Speaker 5: is Chevrolet Alet GMC twelve is Chrysler.
Speaker 6: Now, isn't that funny? Chrysler's twelve Jeep is seven?
Speaker 8: Okay?
Speaker 1: Anyway?
Speaker 5: Thirteen is Honda fourteen really surprises me. Mercedes fifteen is
Speaker 5: Toyota sixteen in a Subaru seventeen is Lincoln. They don't
Speaker 5: go beyond that on this chart. But on the angry scale,
Speaker 5: where do most angry people live?
Speaker 1: Now? This is cool.
Speaker 5: First of all, let me take Mike because I don't
Speaker 5: want him to wait pass the break. Hey Mike, I'll
Speaker 5: go back to the angry estates that have the angriss
Speaker 5: car owners, not the drivers ANGRYUS car owners.
Speaker 1: Hey Mike, what's happening?
Speaker 11: Yeah?
Speaker 17: I got a twenty nineteen Toyota A four and I
Speaker 17: had it in the dealership to get a free oil
Speaker 17: change as regular maintenance. But anyhow, you said I need
Speaker 17: an alignment. I wanted to get in that second opinion?
Speaker 1: How many miles on it?
Speaker 17: Thirty seven thousand?
Speaker 6: When was the last time you had in alignment?
Speaker 11: Never?
Speaker 8: Then you need one?
Speaker 5: Why do you say that? Guys, let's talk about no.
Speaker 5: He wants to know. How do you know, especially.
Speaker 20: Driving around here in Colorado, the poor words we have
Speaker 20: around here, that thing's been knocked out of alignment. It
Speaker 20: may not be a large adjustment, but you are going
Speaker 20: to need some adjustments.
Speaker 8: Yeah, ye, help helps everything.
Speaker 5: They must be looking at some tire. Where do they
Speaker 5: say you need tires right.
Speaker 10: Now?
Speaker 8: They say we need them?
Speaker 17: Uh, the tires only got about, oh, I don't know,
Speaker 17: four thousand miles on them?
Speaker 7: Three thousands?
Speaker 8: I got?
Speaker 1: How much more alignments now, guys?
Speaker 11: Oh?
Speaker 8: One hundred twenty and fifty yes?
Speaker 7: Oh okay?
Speaker 5: How much are they quoting you?
Speaker 18: Oh?
Speaker 17: I didn't. I didn't bother because I know they're going
Speaker 17: to be high.
Speaker 6: I mean, yeah, and you don't have to have a
Speaker 6: dealer do it?
Speaker 11: Yeah?
Speaker 17: No, So about a bucket a buck and a half?
Speaker 7: Ye?
Speaker 1: All right, Mike thinks I'm in the Aurora.
Speaker 17: I'm in Aurora?
Speaker 7: Where's it that guy?
Speaker 8: I forget his.
Speaker 1: Name, Kevin? It doesn't matter.
Speaker 5: I mean, you know what I say, Unless you have
Speaker 5: to go there every day? What differences make you know
Speaker 5: it's worth the trip? Bit's on Colfax web Wadsworth And
Speaker 5: that's not bad. Thank you for calling though, three oh
Speaker 5: three seven one three eight two five five? And how
Speaker 5: often that's a weird question? Do you need alignment according
Speaker 5: to this texture? But it's not often.
Speaker 6: It's when you need it, so you check it when well.
Speaker 8: If your steering wheels off a little bit, I mean,
Speaker 8: if you let go of there?
Speaker 5: How often let's just say you don't every oil change
Speaker 5: check it.
Speaker 8: No, No, it's a tough one. I mean, if you
Speaker 8: you hit that pothole that the jars you read to
Speaker 8: your teeth, I mean you may want to get a checked.
Speaker 1: We used to do a free alignment check on pretty
Speaker 1: much any oil change that would come in.
Speaker 5: Yeah, because you want to see if they need it
Speaker 5: and exactly some more money. But in any case, it
Speaker 5: is something that needs to be done from time to time.
Speaker 5: There is no car more immune to it than another.
Speaker 5: All right, the same three oh three seven one three
Speaker 5: eight two five. Go with a sure thing Denver's best
Speaker 5: roofer Excel Roofing dot com.
Speaker 1: You don't pay a cent until you're content.
Speaker 5: Time for an insurance checkup free no obligation comparison call
Speaker 5: Compass Insurance paying too much your coverage at dozens of
Speaker 5: insurance companies find out now three O three seven to
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three three
Speaker 5: nine two zero sixteen twenty two. Hi Tom Martino, here, Larry,
Speaker 5: what is going on with you Larry, what's going on?
Speaker 18: Well, I just want to get a idea for me. Guys,
Speaker 18: my wife had a little thinner bender and it's an
Speaker 18: old cart one hundred seventy two thousand miles on. It's
Speaker 18: probably gonna get totaled, but I may buy it back.
Speaker 18: Hardly any damage to it, but.
Speaker 17: You know, just the age, and what kind of car
Speaker 17: is it?
Speaker 18: Oh, it's two thousand and seven PACIFICA.
Speaker 1: Oh wow, Chrysler.
Speaker 22: Yeah, one hundred and seventy.
Speaker 18: Two thousand miles on. Just had a little radiars that
Speaker 18: popped on it, and uh, probably needs the new hood
Speaker 18: and and why not. But that's all kind of meaningless.
Speaker 18: I didn't call about that, but we keep our cars mine.
Speaker 18: I have a twenty twelve uh F one fifty with
Speaker 18: two hundred and some thousand miles on it.
Speaker 8: So, so how was it?
Speaker 1: How was it damaged?
Speaker 8: Mike?
Speaker 18: Oh, she said into the back of another suv and
Speaker 18: that person didn't want to deal with insurance. It was
Speaker 18: a feat vehicle and it just it has some hood damage.
Speaker 18: The headlights are fine, some of the trim on the front.
Speaker 6: So was your wife's your wife's that fault?
Speaker 11: Right?
Speaker 8: Hey?
Speaker 18: Yeah, my wife at fault. Yeah, we've got it into
Speaker 18: a repair.
Speaker 5: Shot and do you have collision coverage on a uh
Speaker 5: on this old car?
Speaker 1: Wow?
Speaker 5: What's your deductible? What's your deductible on it?
Speaker 18: I have a one hundred dollars.
Speaker 5: God almighty man, you must be spending out the nose
Speaker 5: for insurance.
Speaker 6: One hundred dollars.
Speaker 5: One hundred dollars deductible is, by the way, for those listening,
Speaker 5: never ever ever have one hundred.
Speaker 6: Dollars deductible ever, And here's why.
Speaker 5: It would denote that you can use it over one
Speaker 5: hundred bucks, and no one if you put in any
Speaker 5: claims over one hundred dollars under a thousand. If you
Speaker 5: ever did that, you'll be canceled and never picked up
Speaker 5: by another insurance company. So they're usually bad ideas. But
Speaker 5: he already has it, so he may as well take it,
Speaker 5: take advantage of it.
Speaker 18: That's not really what I'm calling you.
Speaker 5: No, No, I know, Mike, Mike, Mike, I understand that. I
Speaker 5: understand that completely, but but unfortunately we have other people
Speaker 5: in on this phone call, and I just give advice
Speaker 5: as we go. But let's talk about your thing. How
Speaker 5: much did they want for you to buy it? Back.
Speaker 18: I don't even drop the phone.
Speaker 1: What is the value on that?
Speaker 18: I wanted to get an idea from you guys on
Speaker 18: new cars.
Speaker 6: Yeah, on new cars, go ahead.
Speaker 18: You know, I'm kind of interested in like a Highlander
Speaker 18: maybe as on Passbinder, Buick Endeavor. I do kind of
Speaker 18: like the Pallisades and the.
Speaker 1: Uh you guys like any of those the kids and well.
Speaker 20: Out of that list, my first choice would be the Highlander.
Speaker 8: Yeah, is by far the first choice. Yeah, are you
Speaker 8: probably forty forty for that for a newer, newer.
Speaker 1: At least forty five grand at least?
Speaker 8: Yeah.
Speaker 18: So, well, what do you know about the hybrids? Are
Speaker 18: they going with?
Speaker 1: I got my own beliefs on those, but they keep changing.
Speaker 8: They're still updating hybrids.
Speaker 5: Listen, the thing about hybrids, you'll get good gas mileage,
Speaker 5: There's no doubt. My whole thing is a personal one.
Speaker 5: I don't want to have two systems to maintain either
Speaker 5: I either want electric or I want gas.
Speaker 1: The plug in ones have a purpose. So I mean,
Speaker 1: if you live in Denver and work in Denver, you
Speaker 1: know you can go all electric forty to fifty miles,
Speaker 1: never use.
Speaker 5: A gas, right, but you have gas available some people
Speaker 5: like that.
Speaker 1: I don't like it because I don't want two.
Speaker 6: I just don't want two systems to maintain.
Speaker 1: I want one.
Speaker 5: I would consider an electric car Loarry if you're doing
Speaker 5: local mileage only, or you can and Key has got
Speaker 5: some really nice electric options you might want to consider.
Speaker 6: If you want to hold on, we'll talk to you more.
Speaker 6: We got to take a break.
Speaker 5: Go with a shore thing Denver's best roofer Excel Roofing
Speaker 5: dot com.
Speaker 1: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two.
Speaker 3: Yeah, so you don't have come run anxious as fast
Speaker 3: as you can show Shooter's gonna help.
Speaker 4: Come man, This is the Troubleshooter Show. No Tom Martinez, Welcome.
Speaker 1: Welcome, my friends to the only show of its kind.
Speaker 1: We're here to solve problems, answer questions, take complaints. You
Speaker 1: know something we don't rag about a lot? Is this
Speaker 1: over three hundred million dollars in cash, merchandise exchanges refunds
Speaker 1: directly due to this show? You've been ripped off. Maybe
Speaker 1: there's a bad contractor in your life you want to
Speaker 1: expose right now. Maybe a plumber that really pissed you off.
Speaker 1: Maybe a landlord that's driving you nuts and can't get
Speaker 1: rid of the roaches. Whatever it is, that is what
Speaker 1: this show is for. Three zero three Martino. That number,
Speaker 1: by the way, works on and off the air, three
Speaker 1: oh three Martino, or you can always call three oh
Speaker 1: three seven to one, three eight, two five five help it.
Speaker 1: Troubleshooter dot com works, by the way. Jeff vic Kimera transmission.
Speaker 1: Love you being in today? Kevin Colkin, how are you
Speaker 1: guys doing. I didn't get to step in till about
Speaker 1: twenty thirty minutes ago. How's car Friday going?
Speaker 8: That's what we call you part time?
Speaker 1: Shut up? How's car Friday? We getting a lot of
Speaker 1: car questions, A few good ones. Donnie's got one here.
Speaker 1: But if you got any car questions, or you want
Speaker 1: to expose, or you just need some help three oh
Speaker 1: three Martino. Right now we have three open lines. Donnie,
Speaker 1: what is your question on active fuel management? And guys,
Speaker 1: for people listening, one of you explain what the hell
Speaker 1: that is.
Speaker 8: The computer in the car can actually kill cylinders, so
Speaker 8: you turn your VA into a four cylinder, and.
Speaker 1: The purpose would be simply.
Speaker 8: Crusader gas highway. You don't need the torque, it just
Speaker 8: starts backing off cylinders.
Speaker 1: And you know, well, I think the real purpose was
Speaker 1: the EPA absolutely so they can basically say, hey, this
Speaker 1: car gets you know, twenty five miles to the gall
Speaker 1: of fifteen?
Speaker 8: Exactly what it is?
Speaker 1: What do you think of it in general? I mean
Speaker 1: it seems like just the thought of it seems okay.
Speaker 1: In theory, I don't think it's again, the theory seems fine.
Speaker 8: It's problematic.
Speaker 1: Is it still around?
Speaker 8: Oh yeah, oh most definitely. Yeah.
Speaker 1: So Donnie, what's your question on it?
Speaker 8: Man?
Speaker 25: So my question is I am getting ready to buy
Speaker 25: a new truck and I'm looking at the Chevy with
Speaker 25: this active cylinder displacement or whatever it's called, and I
Speaker 25: just want to more of your guys' thoughts on it,
Speaker 25: because I'm what I'm reading sounds like a horror story.
Speaker 25: So I might be leading towards that.
Speaker 1: Hey, guys, do do all of the manufacturers have something
Speaker 1: like it? Or is it just Chevy?
Speaker 20: I wouldn't say all of them. They're just getting more
Speaker 20: popular where a lot of them are doing it. But
Speaker 20: you know, they typically like to do it and like
Speaker 20: the trucks to get higher fuel content.
Speaker 1: It's always eight down to what six or four?
Speaker 20: Four is about the lowest go yet.
Speaker 1: But they have like a little I don't know, a
Speaker 1: little Chevy cruise it goes from four to two.
Speaker 20: I'm not aware of them doing that. Okay, it wouldn't
Speaker 20: surprise me. It comes out in the next couple of years,
Speaker 20: now that you came out of your mouth.
Speaker 1: What's the downside lifter failure?
Speaker 8: Yeah?
Speaker 1: What's the downside to it?
Speaker 20: Like you say, they do have lifter failure. It can
Speaker 20: be some of an uncomfortable drive the driver doesn't actually
Speaker 20: care for the way they work. It can be a
Speaker 20: little bit more difficult or put a little bit more stress,
Speaker 20: I should say on the transmission. So it's actually not
Speaker 20: uncommon for people to disable it, get into the and
Speaker 20: you turn it off.
Speaker 1: What does it refer to, like on my hondays when
Speaker 1: I come to a stop.
Speaker 20: And it turns off, auto starts up.
Speaker 1: And I can hit a button to override that. I
Speaker 1: got to do it every time I start the vehicle
Speaker 1: because in the summer it's just ridiculous the ac stops
Speaker 1: blowing up. So but does he have a button in
Speaker 1: these where you can override it.
Speaker 8: No, you'd have to buy a kit, a delete kit
Speaker 8: of some kind, and you can you know, different wiring,
Speaker 8: different plugs you can bypass it.
Speaker 1: Is that technically tampering the emission.
Speaker 20: Is starting to look into it. It was, you know,
Speaker 20: doing custom programming, you know, I e. Chevy truck, Like
Speaker 20: he's talking about the six Lady. They started implementing where
Speaker 20: the torqueov clutch could come on in second gear, and
Speaker 20: that put a tremendous amount of stress and sort of
Speaker 20: causing a lot of failure. So a lot of shops
Speaker 20: will get in and we'll actually, you know, create parameters
Speaker 20: so that the torquev clutch cannot come on until we
Speaker 20: want it to. So we just tell it in the
Speaker 20: second year, we have to be doing one hundred and
Speaker 20: ten mile an hour, got it, and that would stop it.
Speaker 20: So then we would allow it by the time it
Speaker 20: hit forth. It's a similar sort of thing with the
Speaker 20: d OD the displacement on the and where they go
Speaker 20: in and they actually start deleting all these commands inside there.
Speaker 20: The EPA is starting to look into it, and there's
Speaker 20: been rumors that shops have been actually fine for tampering
Speaker 20: with a mission devices.
Speaker 1: Because yes, I mean, that's big trouble. Yeah, that's going
Speaker 1: to be out of business. Yes, wow, Donnie, what other
Speaker 1: questions you have on it? Apparently it's not the best.
Speaker 25: Thing, right, So my my thing is I'm thinking of
Speaker 25: avoiding that and going with the turbo inline six diesel
Speaker 25: And what would you would you think that would be
Speaker 25: a better engine?
Speaker 20: That would have been my next suggestion, you make your
Speaker 20: own diesel.
Speaker 1: Yeah, so that's a way better option.
Speaker 20: Oh yeah, and I've been getting a lot of good
Speaker 20: reports on that smaller diesel package.
Speaker 8: Huh cool.
Speaker 25: Well, I appreciate the info. You definitely steered me in
Speaker 25: the direction I thought I would be going.
Speaker 1: All right, thanks, Donnie, appreciate the call. Three or three seven, one,
Speaker 1: three eight, two five five. We do have lines open.
Speaker 1: You know, what would you guys buy for a pickup
Speaker 1: these days? And honestly, like a shop pick up.
Speaker 20: Well, I mean I drive a three quarter ton of
Speaker 20: Chevy Diesel and.
Speaker 1: Miles are on it.
Speaker 20: I'm sitting close to one hundred and sixty thousand.
Speaker 1: And you would buy it.
Speaker 20: I'd buy it again on a heartbeat, and you don't
Speaker 20: believe it or not. I'm still sitting on my factory brakes.
Speaker 1: Wow, Kevin, what do you drive and you like the
Speaker 1: Ford's Yeah?
Speaker 8: Yeah, Well my brother worked for Ford, so I got
Speaker 8: a good deal on it too, So it's price.
Speaker 1: Well you know what Ford stands for a lot of
Speaker 1: different things. Yeah, which is why did he get that
Speaker 1: rep fixed? Repair? Or that's not what I heard rebuilt?
Speaker 1: It starts with the F word word yeah, over the
Speaker 1: road daily right, Well.
Speaker 8: Just spell it backwards. This driver returns on foot.
Speaker 1: Yeah, in the shops. Man. Since we're talking about reliability,
Speaker 1: what cars these days have the worst reliability that you
Speaker 1: guys see firsthand? Not like articles you read, but literally, Jeff,
Speaker 1: in the transmission world, what transmission or what brand do
Speaker 1: you replace more than any other brand? Or is it
Speaker 1: just a pie sage?
Speaker 20: We cover it every time we turn around, and they're
Speaker 20: probably worse.
Speaker 1: And they're hard to get right.
Speaker 20: Well, they're getting easier. You typically will build them in
Speaker 20: a house. But that's been the problem here as of
Speaker 20: probably the last nine to ten months, is we can't
Speaker 20: get some of the essential parts we're going to need.
Speaker 8: So what do you do units?
Speaker 20: We have to buy units and just swap them out.
Speaker 1: And like how much is a unit compared to what
Speaker 1: that cost would be if you could replace a bad part.
Speaker 20: As far as what my profitability is concerned.
Speaker 1: Now, I'm talking the end deal to the customer.
Speaker 20: The end deal of the customer is that I mean,
Speaker 20: you know, most of the time, we can probably save
Speaker 20: them anywhere from one thousand to two thousand dollars if.
Speaker 1: You can get the parts and get the parts. Do
Speaker 1: you think they do that on purpose? Or are these
Speaker 1: aftermarket parts?
Speaker 20: If it's no, and it's not even after market parts,
Speaker 20: but it's and it's not exclusive to Nissan. We're starting
Speaker 20: to see problems right now with particularly Dodge, which we say,
Speaker 20: I mean there's a lot of Dodges on the road.
Speaker 20: We're going to see a lot of Dodge truck and
Speaker 20: some of the parts that we need in order to
Speaker 20: build these units, they're not out there. They're on backward,
Speaker 20: they're on national backworder and there's actually no release date
Speaker 20: listed for these parts.
Speaker 8: That's the worst part with does.
Speaker 1: Yeah, I think the worst vehicle I ever owned as
Speaker 1: far as problematic was probably my RX seven. It was
Speaker 1: older and no one knew how they hell to fix them.
Speaker 1: The engine, it's a rotary engine, which you would think
Speaker 1: there's less things to break. I don't know, well when.
Speaker 20: George Winkle actually fished Minkel, when George Winkle actually finished
Speaker 20: actually making that engine, he actually knew he had a
Speaker 20: problem with the seal that would allow ana freeze into.
Speaker 8: The crank case.
Speaker 1: Is that generally what the issue was.
Speaker 20: There was a big part of it, and you know
Speaker 20: when he sold it to MASTA, he made them promise
Speaker 20: that they were going to fix this issue before they
Speaker 20: put it in active production, and they never did.
Speaker 1: What's kind of crazy about if you've never if people listening,
Speaker 1: if you've never seen one, it's basically like a triangle
Speaker 1: and it kind of spins instead of going up and down,
Speaker 1: it spins. But the top end on it is crazy.
Speaker 1: The low end, unless you have the turbo, is almost nothing.
Speaker 1: In fact, if it didn't have a turbo, I'm not
Speaker 1: so sure you'd be able to move from the stop sign.
Speaker 1: But when you get up to that high end, that
Speaker 1: thing would crank. You know, you could go one hundred
Speaker 1: and forty, one hundred and fifty, one hundred and sixty,
Speaker 1: one hundred and seventy, but it would take forever to
Speaker 1: get in between those. So I just always figured that maybe, uh,
Speaker 1: that would take off, but it never did.
Speaker 20: Just never dies such a bad name when they were
Speaker 20: out there. Moss actually ran a campaign that if you
Speaker 20: had a rotary engine and you didn't like it, you
Speaker 20: could bring it in and they would actually swap in
Speaker 20: a V six at no charge.
Speaker 1: Wow.
Speaker 20: So they literally had stockpiles of these things sitting out
Speaker 20: in the scrap yards since guys who ended up, you know,
Speaker 20: figuring out that hey, you know, sooner or later they
Speaker 20: are going to fix this water jacket problem. We're buying
Speaker 20: them up cheap, like one hundred dollars apiece.
Speaker 1: The best car I ever had, but the ugliest car
Speaker 1: at the same time was a Toyota Celica GT. And
Speaker 1: I would guess it was like a seventy Susan. You
Speaker 1: remember that yellow Selica. Oh, she's on the phone with somebody.
Speaker 5: This thing was a Russ bucket old as hell, but
Speaker 5: it didn't matter if it was ten below it would
Speaker 5: start right up.
Speaker 1: It would drive down the road. The tires were those
Speaker 1: cheap fourteen inch you could put snow tires on it.
Speaker 1: It was the ugliest damn thing but the most reliable
Speaker 1: old bucket of crap I've ever seen.
Speaker 20: Mine was a FOURD Escort, very similar to that I
Speaker 20: got to use. Somebody had already bashed in the back.
Speaker 20: You couldn't use the hashback. The driver's door didn't work,
Speaker 20: so we actually took out the passenger seats that you
Speaker 20: could crawl through. It burned enough oil that you didn't
Speaker 20: change it. You just spun on a new filter from
Speaker 20: time to time.
Speaker 1: Yeah, it's Kevin. How about yours?
Speaker 8: First one I had was a sixty five bug Wow,
Speaker 8: and it was tiny.
Speaker 1: Those were reliable back then. There wasn't much to him.
Speaker 20: Right, Nothing saw them on the side of the road.
Speaker 20: I always wondered if they actually broke down, or somebody's
Speaker 20: just got tired of it, ran away from.
Speaker 8: Three fix it, or you just finally grew up small
Speaker 8: enough you could push him and start him up. You
Speaker 8: didn't even need a battery, So a lot.
Speaker 1: Of people don't know this. I don't know if it's
Speaker 1: true right now, but within the last four or five
Speaker 1: years in Mexico you could still buy the original Volkswagen
Speaker 1: Bug engine in the back regular beetle. Problem is no emissions,
Speaker 1: so you couldn't bring them over to here. Are very
Speaker 1: little emissions whatever they allow in Mexico, so that was
Speaker 1: kind of crazy, Sean. I promise we'll get to you
Speaker 1: after this break three zero three Martino.
Speaker 5: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 5: dot com.
Speaker 1: You don't pay a cent until you're content.
Speaker 5: Time for an insurance checkup free no obligation comparison call
Speaker 5: Compass Insurance. Pay too much your coverage at dozens of
Speaker 5: insurance companies find out now three O three seven to
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two.
Speaker 1: All right, three oh three seven one three A two
Speaker 1: five five. Please don't forget our referral list at referral
Speaker 1: list dot com. One of the quickest ways you cannot
Speaker 1: get ripped off his use of venders on there. In fact,
Speaker 1: Jeff and Kevin have both been on there. How many
Speaker 1: years you been on there, Jeff? Gosh, oh, fifteen.
Speaker 20: It's gotta be all of that. Actually, no, I think
Speaker 20: I went on there in two thousand.
Speaker 1: And eight, Wow, forever.
Speaker 8: Kevin about the same time, didn't we.
Speaker 1: I don't know, there's been a long time. I mean really,
Speaker 1: I don't remember not seeing you guys since I hooked
Speaker 1: back up with Tom in roughly twenty fourteen. I mean
Speaker 1: I don't remember. Al Romas was here for a little bit,
Speaker 1: and then of course Rowley who sold Purifoy, and then
Speaker 1: who else used to be in well, your old boss, uh,
Speaker 1: the guy you worked for a million years ago. Yeah,
Speaker 1: he would he was, He would be an occasionally.
Speaker 8: Boy.
Speaker 1: That was a tragic story, My god.
Speaker 20: I'm actually when I went I started to hear Mike
Speaker 20: Basket was still behind the glass.
Speaker 1: Yeah, Mike, boy, that's a tragic story as well. God,
Speaker 1: some of the stuff I learned after he left was incredible.
Speaker 1: He went after Tom. I'm gonna hopright to the phones.
Speaker 1: But he made a deal with Tom for basically, you know,
Speaker 1: cash when he left, and it was Mike's decision to leave.
Speaker 1: So he left and basically got a lump sum, and
Speaker 1: then probably eight or nine months later he filed for uh,
Speaker 1: what do you call it now but unemployment man, which
Speaker 1: was crazy, and then he ended up on some island.
Speaker 1: Then he ends up on this HBO show. Did you
Speaker 1: guys see that?
Speaker 8: I heard about it. I didn't see it.
Speaker 1: Yeah, I actually saw it where he was. I'm trying
Speaker 1: to remember, like he was an alcoholic, that you were
Speaker 1: allowed to drink just a certain amount or something. But
Speaker 1: it was evident that that whole plan did not work
Speaker 1: out at all if you watched it. It was just
Speaker 1: a train wreck on it. But I did like that
Speaker 1: guy back in the day. I went bull riding with him.
Speaker 1: Once I went, Susanne was there. I even brought my
Speaker 1: kids out. Mike went up first. I stopped at Walmart
Speaker 1: and I bought a batting helmet because I was terrified.
Speaker 1: This was like out in Watkins, A real deal man,
Speaker 1: a real bull, real cowboys, not the barble no, no,
Speaker 1: no mechanical thing man. So everybody was laughing at me
Speaker 1: because I had my baseball batting hat on. But Mike
Speaker 1: got on first. He was on there for not even
Speaker 1: I mean, as soon as they opened the gate, he
Speaker 1: was like, god, man, five to ten feet in the air,
Speaker 1: came down sideways. Turned out he broke three or four ribs.
Speaker 1: I didn't know that at the time, but I saw
Speaker 1: what happened. I got on there, and I came up
Speaker 1: with this. The second they open it up, I'm letting go.
Speaker 1: I'm not even gonna attempt to hang onto this thing,
Speaker 1: and hopefully I can come down on my feet. And
Speaker 1: that's exactly what happened. Then I wanted Suzanne. Remember I
Speaker 1: wanted to put Miles on the sheep mutton busting, I
Speaker 1: remember that, and she didn't like it that idea after
Speaker 1: seeing a heck no, I.
Speaker 16: Don't want my kid on a sheep running around.
Speaker 1: They basically duct tape these kids to the sheep, kick
Speaker 1: the sheep in the nuts.
Speaker 8: My kid did it? Really? Yeah?
Speaker 1: Oh man, it looked like a blast, But you know
Speaker 1: that's how that thing goes. Hey, Sean, what's going on
Speaker 1: with this? Uh ninety six one?
Speaker 22: Well, I got I got a little thunder bender with it.
Speaker 22: But the breaks seem to be the fronts don't lock
Speaker 22: up at all, and the backs lock up and just
Speaker 22: skid forever.
Speaker 1: I don't understand. I mean, the front shouldn't lock up?
Speaker 1: Are they functioning? Do you think the fronts are functioning
Speaker 1: properly but the rears aren't that.
Speaker 8: Or vice versa.
Speaker 22: It's like it doesn't seem to like, yeah, I don't
Speaker 22: think the fronts are.
Speaker 1: Does that have drums on the back?
Speaker 8: Guys?
Speaker 1: Being that old there most likely yes. Yeah, so what
Speaker 1: what so when you hit the brakes? Describe what happens
Speaker 1: to the vehicle.
Speaker 8: The back the.
Speaker 22: Like the back breaks lock up and it's like posting
Speaker 22: the stopping was coming from.
Speaker 20: I guess I like it too.
Speaker 22: When we had a bike in the front brakes didn't work?
Speaker 8: Oh yeah, well what kind of fender bender? What what
Speaker 8: part of the chuck did you hit?
Speaker 1: Was that even relevant?
Speaker 8: Though?
Speaker 1: Was that even relevant to the brake issue?
Speaker 22: I couldn't stop, and like, I have a I have
Speaker 22: a twenty four Raptor and that thing.
Speaker 1: But wait, sewn sean hold on one second, man Kevin
Speaker 1: asked a question I'm dying to hear the answer to this.
Speaker 1: Did the accident the fender bender? Did this start happening
Speaker 1: after that?
Speaker 22: Oh no, I'm sorry before that just.
Speaker 1: Yeah, he got me there too. Not related? So go ahead, guys,
Speaker 1: what do you think? I mean, I don't know why
Speaker 1: you just wouldn't go get your brakes checked?
Speaker 8: Yeah, proportioning valve or something master, so owner could be defective. Yeah,
Speaker 8: we'll come on.
Speaker 1: Does it sound like a hydraulic issue over like a
Speaker 1: pad issue?
Speaker 8: Right?
Speaker 22: Yeah, that's what I was thinking.
Speaker 1: And then if it's the old you know, I had
Speaker 1: those good years, but I was not a tech man.
Speaker 1: I owned them. I had good texts and stuff. So
Speaker 1: when you start selling this stuff, you understand a lot
Speaker 1: of stuff and theory. But there's no way that would
Speaker 1: be an adjustment on that rear drum, would it.
Speaker 8: No, they can't get that far out.
Speaker 1: It wouldn't be that crazy. So a master is there
Speaker 1: a slave cylinder.
Speaker 8: On that that's in the clutch that has a manual transmission?
Speaker 1: Don't some of those? I thought some of the brake
Speaker 1: systems on the Fords had some form.
Speaker 20: Of slave cylinders for disengaging the clutch.
Speaker 1: Okay, okay, well that's why I didn't work on the cars.
Speaker 1: As you can say, So, Sean, why don't you go
Speaker 1: get a breake check somewhere?
Speaker 8: Man?
Speaker 22: Well, I did I have it so long? And they
Speaker 22: charged me like twelve hundred bucks.
Speaker 1: And what did they do?
Speaker 22: Well, I think they just did a pad and and
Speaker 22: then I took you to Kevin and had an eight
Speaker 22: ABX flight and I guess they're obsolete.
Speaker 7: You can't get them or something.
Speaker 1: Yeah, but what that caused this?
Speaker 8: Oh yeah, yeah, it's a proportioning valve abs, valve everything.
Speaker 1: What do you do if you can't get it, You
Speaker 1: can't get it, Yeah, you simply can't get it.
Speaker 8: You can try to find somebody here.
Speaker 1: He's so well, he literally is sol Ulce.
Speaker 8: We get you know, somewhere somewhere in the country, somebody starts.
Speaker 1: Rebuilding or how about a used one. They're hard to
Speaker 1: come by because you can't get a new one.
Speaker 20: Well, not to mention, I don't know salvage, you're just
Speaker 20: going to be yanking those things off the truck. I mean,
Speaker 20: they don't even save water looms. They just cut them.
Speaker 20: They just need to get these cars apart as fast
Speaker 20: as possible, and they crush the rest.
Speaker 1: Oh my god. So he really is sol I just
Speaker 1: never would have thought on a Ford now. Granted, I
Speaker 1: mean it's what almost thirty years old, so I guess so.
Speaker 1: But Sean, I mean if that's what Kevin told you,
Speaker 1: there you go. So you really do know what the
Speaker 1: issue was they told you so.
Speaker 22: But is there any anything other that you can do
Speaker 22: with it, other than.
Speaker 1: You can find that part if you listen. If you
Speaker 1: can find that part, I'm sure Kevin can get it
Speaker 1: put in for you. He's saying you can't get it, man,
Speaker 1: straight up, can't get it.
Speaker 22: Drive the car from the springs and demmer every day
Speaker 22: and that runs perfect.
Speaker 1: I think car parts dot Com or car dash parts
Speaker 1: dot Com. I mean, they'll search junk yards over the
Speaker 1: entire country. You might be able to find one. What's
Speaker 1: it called again?
Speaker 20: And yeah, I found one available on eBay for one
Speaker 20: hundred and thirty bucks.
Speaker 1: And you have no idea if it works. And there's
Speaker 1: no way you guys could go in and rebuild them
Speaker 1: because you simply you just can't. No, Sean, you're screwed, man,
Speaker 1: I'd put it up for sale. Is it dangerous or
Speaker 1: is it just feel weird when you're breaking?
Speaker 8: It could be dangerous if you had to stop short.
Speaker 12: Okay, Yeah, it doesn't have near the break you stop.
Speaker 8: Short, Yeah, exactly. You know the only thing you do
Speaker 8: is try to modify the break, which is something you
Speaker 8: know we wouldn't do in the shop only for liability.
Speaker 22: But those like Brambles or that other brand like like well,
Speaker 22: that's what I'm saying.
Speaker 8: You may be able to update or upgrade or modify
Speaker 8: the breaks in some way to eliminate that rab's module.
Speaker 1: That's gonna be pretty expensive, right, I mean for a
Speaker 1: freaking Ford.
Speaker 8: Well you're gonna start with plumbing and everything else in there.
Speaker 1: Yeah, I mean that could be thousands upon that out that.
Speaker 8: It wouldn't go that far, but now you could very
Speaker 8: spend a thousand bucks.
Speaker 1: By Sean, I mean, just go try to find it.
Speaker 1: Go to car dash parts dot com. Try to find that.
Speaker 8: Man.
Speaker 1: I don't know what else to tell you at this point.
Speaker 1: I mean, you already brought it to Kevin. Listen, we're
Speaker 1: gonna take a break. We've got Mike Doc has a
Speaker 1: car question, and then Sean. I'm sorry we just did Sean,
Speaker 1: but Darryl, he's got an issue with a noise in
Speaker 1: his radio on a Yukon. We'll take that.
Speaker 5: Next hold on, go with a sure thing Denver's best
Speaker 5: roofer Excel roofing dot com.
Speaker 1: You don't pass until you're contents.
Speaker 5: Time for an insurance check up free, no obligation. In comparison,
Speaker 5: call Compass Insurance. Pay too much your coverage at dozens
Speaker 5: of insurance companies find out now three all three seven
Speaker 5: to seven to one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate Man
Speaker 5: dot com to list your home with Remax Alliance three
Speaker 5: oh three nine two zero sixteen twenty two.
Speaker 1: All right, three oh three seven one three A two
Speaker 1: five five one line open three O three Martino. Don't
Speaker 1: forget to check us out on YouTube. You can listen
Speaker 1: to us, watch us the whole bit, even during the breaks.
Speaker 1: And if you go to YouTube, type in Trouble Shooter
Speaker 1: Network and you'll find us every time. And we're always
Speaker 1: live when the show's live, or at least for the
Speaker 1: most part. I keep reaching for the phone. Isn't that funny?
Speaker 1: Our phone in studio broke, so Dragon has to hit
Speaker 1: the lines for me. You're pretty used to it, anyhow,
Speaker 1: because we're remote so often. All Right, Hey, Darryl, what's
Speaker 1: going on with this Yukon?
Speaker 9: I've got a twenty eleven Yukon. All of a sudden,
Speaker 9: I'm starting to get radio noise like a ticking number,
Speaker 9: ticking sound when it's idling. And when I go through
Speaker 9: some intersections, I pick up some radio interference, particularly on
Speaker 9: AM radio. And it just started about three weeks ago.
Speaker 1: Guys, I mean what.
Speaker 8: I'd be looking at the antenna. It's got a cume
Speaker 8: loose or.
Speaker 1: Something anything like that, or the wire going to it.
Speaker 8: Yes, and I meant, you know the cable.
Speaker 9: Okay. I don't think it's got a nextterior antenna, but
Speaker 9: I can take Okay. The other thing I was wondering
Speaker 9: is could it be one of the ignition modules. It's
Speaker 9: ticking like a real even like a like a spark plug.
Speaker 20: Yeah, you can definitely get noise from other wires.
Speaker 8: But when you say you go through an intersection, then
Speaker 8: you hear something else. That's what leads to me to
Speaker 8: believe the inception.
Speaker 9: Once in a while, if I stop in an intersection,
Speaker 9: I'll pick up some funny noise on AM radio. I
Speaker 9: don't know if it's happening on FM, but it does
Speaker 9: on AM. And then that ticking noise is mostly on
Speaker 9: the AM radio.
Speaker 1: Called the arp Bell Show is what he's referring to.
Speaker 9: Well, I think it's both. I don't know.
Speaker 1: So if you turn the radio off, needless to say,
Speaker 1: you don't hear anything.
Speaker 9: Right exactly, it's just clearly from the radio.
Speaker 1: I would be curious if he put a different radio in.
Speaker 1: I mean, could it be just the radio itself? Is
Speaker 1: you know, fourteen fifteen years old? I mean, I don't
Speaker 1: know what would break in a radio besides the intenne And.
Speaker 20: It sounds more like outside noise infiltrating the wires, whether
Speaker 20: it's through the intent or whether.
Speaker 1: It's somewhere, Yeah, some kind of feedback. How would you
Speaker 1: troubleshoot that, guys, I mean that's a tough one.
Speaker 8: Well, you almost have to and eight things as you're
Speaker 8: going through.
Speaker 1: I'd plug in another radio first, is what I yeah.
Speaker 8: I mean you would have to change things around somewhere, maybe.
Speaker 1: A different antenna something. Yep, Man, Daryl, that's crazy. But
Speaker 1: once again, let's go to this. What when you diagnose
Speaker 1: something like that? What's he looking at? Kevin. You've got
Speaker 1: guys that are great with electrical and some of the
Speaker 1: best in the state. But you're still it's still going
Speaker 1: to be one hundred and two hundred bucks an hour, right, yeah,
Speaker 1: two hundred Yeah, I mean, no matter what, you could
Speaker 1: easily go.
Speaker 8: Three four hours into it before you find it.
Speaker 20: And the thing that rots about it when it comes
Speaker 20: to electric you know, you got four hundred dollars into
Speaker 20: diagnosis and fifteen dollars into a repair.
Speaker 1: You might you might look at a big thing, a
Speaker 1: velcrow in a boombox and velcrow that bad boy right
Speaker 1: up on that dash and call it cooked. Man, I mean,
Speaker 1: think about that two hundred bucks an hour.
Speaker 8: That's how you had your van set up, wasn't it?
Speaker 1: Oh God, that Susanna and I would drive around? We did, man,
Speaker 1: We had a boombox. We would carioke down the road
Speaker 1: in all the time. Hey, Darryl, I mean, I'm not
Speaker 1: sure what else to tell you. Kevin can fix it.
Speaker 1: I can promise you that, but I don't know if
Speaker 1: it's worth putting that kind of money into it. But
Speaker 1: bring it over to Sheridan Autotech or I want to
Speaker 1: say this again, swap out that radio. That's the very
Speaker 1: first thing I would do. I bet you can find
Speaker 1: that used radio for like at Cardashparts dot com somewhere
Speaker 1: for under one hundred bucks. I mean, it's going to
Speaker 1: be pretty cheap. And then how hard is it to
Speaker 1: swap those out. It's kind of a pay in the
Speaker 1: ass to pull that bevel off, right.
Speaker 8: Just pull the centerpiece off and the radio comes out.
Speaker 1: So it's not bad, it's not terrible. So I mean,
Speaker 1: that's one option, Daryl, or bring it over to Kevin
Speaker 1: and let's go from there. Mike, what's going on with you?
Speaker 8: Man?
Speaker 15: Yeah?
Speaker 7: I'm driving.
Speaker 1: Hey Mike, I got to ask you something.
Speaker 11: Man.
Speaker 1: You call the show all the time, right, That's who
Speaker 1: I'm talking to, Mystery Mike.
Speaker 15: Yeah, I love your show.
Speaker 1: Why don't you come in? Why don't you come in someday?
Speaker 1: Have we invited him in Susanne? Or am I getting
Speaker 1: into a position I don't want to.
Speaker 16: He wants to come in?
Speaker 1: Ah, Mike, would you like to come in someday?
Speaker 9: I might?
Speaker 15: I might, but you know I have to be in
Speaker 15: a Antifa pro fascist mask. But I have a question
Speaker 15: for you and your technicians.
Speaker 8: What is it?
Speaker 15: I'm driving a two thousand eight Lexus fifty three and
Speaker 15: ath Leader.
Speaker 1: That's that little s uv right no to sedan? Okay?
Speaker 15: Yeah? And I love the engine transmission combination.
Speaker 19: But I'm wondering.
Speaker 15: Since then they've introduced hybrand.
Speaker 1: Mike, what the Hell are you talking about You like
Speaker 1: the engine and transmission combination? What does that mean.
Speaker 8: The drive tree. Yes, he likes the performance of it.
Speaker 1: Oh, he just likes the way they matched it up.
Speaker 1: All right, what's the quest question, Mike?
Speaker 15: Yeah, I'm wondering. Since then they've come out with hybrids
Speaker 15: and plug in hybrids. Yeah, I'm wondering if there was
Speaker 15: a sixteen acceleration times and the hybrids are as good
Speaker 15: as the gas engine versions, well.
Speaker 8: They're probably better. The electric cars are just pure torque.
Speaker 20: But he's talking about the hybrids. So you know, on
Speaker 20: the hybrid itself, if you're stepping into it, you're using
Speaker 20: that gas engine using the gas to move it.
Speaker 1: Not on some of the plug ins.
Speaker 8: No, well they use a gas to move and then
Speaker 8: the hybrid kicks in later. Yeah, so it would be
Speaker 8: about the same.
Speaker 1: And I different. I differ from Tom on hybrids. I
Speaker 1: don't mind. And we had a Sonata for a while.
Speaker 1: Some lady t bonedus and it got total but it
Speaker 1: got a little better mileage. I'm not going to say
Speaker 1: it's that magnificent difference I was hoping for, but it
Speaker 1: got a little better and it had that torque off
Speaker 1: the red lights, which was real nice and I never
Speaker 1: had any issues with it.
Speaker 15: So how much better mileage?
Speaker 1: Well, okay, so the one I had, the Sonata that
Speaker 1: was non hybrid, was probably around twenty five. Mine got
Speaker 1: maybe thirty two. Like I said, it wasn't It was
Speaker 1: not massive, but if you do uber or lift or
Speaker 1: something like that, that's seven miles per gallon difference could
Speaker 1: be drastic to your bottom line at the end of
Speaker 1: the year. Oh, Mike, Mike, I got to take this
Speaker 1: break man. Three oh three seven one three eight two
Speaker 1: five five. Doc, hang in there, I promise you're next.
Speaker 5: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance checkup free, no obligation. In comparison,
Speaker 5: call Compass Insurance. Pay too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two.
Speaker 1: All right three o three seven one three eight two
Speaker 1: five five, Deputy, Doc, what is your question?
Speaker 17: Man?
Speaker 7: Quick question? I was gonna ask the guys when did
Speaker 7: the trend go from drum break to disc brakes and
Speaker 7: why did it take so long?
Speaker 1: Or what's the advantage? Just it's probably quicker.
Speaker 8: Stopping, it's better stopping.
Speaker 1: Yeah, probably what around I remember still seeing disc or
Speaker 1: drum breaks. Probably what around two thousand?
Speaker 8: Yeah, no, probably a little sooner, not on some imports
Speaker 8: and things, but uh morse on the passenger car trust
Speaker 8: later on down the.
Speaker 1: Pape and drums were expensive as.
Speaker 8: Hell, man, some of the big drum breaks.
Speaker 1: Yeah, and one of my stores, hold on, Doc, one
Speaker 1: of my stores. I don't know if you guys even
Speaker 1: do this anymore. We could actually take a lathel to it,
Speaker 1: but the other stores didn't have the ones for drums,
Speaker 1: but of course we did for roaders. I mean it
Speaker 1: was an expensive It was quite a bit more no
Speaker 1: matter how you looked at it.
Speaker 8: Oh yeah, much of time wise everything.
Speaker 1: And then you have those little hardware kits and all
Speaker 1: that that comes with it.
Speaker 8: Yeah.
Speaker 1: Why do you care, though.
Speaker 9: Doc, I'm just curious.
Speaker 1: I thought he was going to say, when did they
Speaker 1: convert from wooden spokes to aluminum wheels.
Speaker 9: Oh I did that when I was about fifteen years old.
Speaker 1: You know, thanks Doc for the call, but hey, you
Speaker 1: can keep them up. I don't care. You reminded me
Speaker 1: of something when you were talking about the bridge. So
Speaker 1: Jeff has a place up in the mountains, nice cabin
Speaker 1: up there. But because they're working on what bridge.
Speaker 20: Just the middle bridge over Blue Mesa.
Speaker 1: It added like an hour to your drive abou an
Speaker 1: hour fifteen. So my parents had a place up in
Speaker 1: Deckers years and years ago. It's twenty plus years. This
Speaker 1: is pre Hayman fire. I mean that's how long ago
Speaker 1: this is. And the corp of Engineers for whatever reason,
Speaker 1: there's like a little dam up there, and they moved
Speaker 1: the bridge. So it was a big thing. In fact,
Speaker 1: he had to go all the way around, but literally
Speaker 1: they moved the bridge. Well, he went up to visit
Speaker 1: a neighbor his by the name of Gary, like about
Speaker 1: a week after they literally moved the bridge probably I
Speaker 1: want to say, less than fifty yards down, so there
Speaker 1: was no bridge here. The old bridge was gone. He
Speaker 1: had a couple bottles of wine with Gary, and these
Speaker 1: are dirt roads this bridge is off of. He comes
Speaker 1: back down turns where the old bridge was and rolls
Speaker 1: that truck like thirteen fourteen times down the hill. Lucky
Speaker 1: not to end up in the water. But he was fine.
Speaker 1: He got up and walked away, but they moved the
Speaker 1: bridge on him. That's the power of alcohol. That's the
Speaker 1: power of alcohol. All right, folks, listen, we're going to
Speaker 1: be back here Monday, solving your problems. Three h three Martino.
Speaker 1: That number one works over the weekend to help at
Speaker 1: troubleshooter dot com. Dragon Suzanne, thank you, Thank you, guys,