WEBVTT 1 00:00:00.600 --> 00:00:10.720 Yeah, Ridum News need advice, so you don't. 2 00:00:10.560 --> 00:00:13.640 Have come running. 3 00:00:13.880 --> 00:00:17.839 Just as fast as we can, the Shooter's gonna help 4 00:00:18.120 --> 00:00:20.920 come man, This is. 5 00:00:20.879 --> 00:00:24.839 The Troubleshooter Show. No Tom Martino, Hey. 6 00:00:25.280 --> 00:00:28.399 Tom Martino here, Welcome to the show. Three oh three 7 00:00:28.600 --> 00:00:31.879 seven one three talk three oh three seven one three 8 00:00:32.000 --> 00:00:35.359 eight two five five. What's on your mind? How can 9 00:00:35.399 --> 00:00:38.960 we help you? We are trying to help you any 10 00:00:38.960 --> 00:00:40.840 way we can. All you have to do is call 11 00:00:40.920 --> 00:00:44.439 us at three oh three seven one three talk three 12 00:00:44.520 --> 00:00:47.119 oh three seven one three eight two five five. 13 00:00:47.799 --> 00:00:49.000 Now, we had a problem. 14 00:00:48.840 --> 00:00:52.320 Yesterday that I see here and I'm gonna try to 15 00:00:53.039 --> 00:00:53.920 recap it now. 16 00:00:53.960 --> 00:00:57.520 When she called from yesterday, Henry. 17 00:00:57.520 --> 00:00:59.479 When Henry called in, he said he bought a used 18 00:00:59.479 --> 00:01:04.280 twenty two from Omeara two years ago and after a 19 00:01:04.359 --> 00:01:09.879 month noticed rough shifting. They reprogrammed it and then the 20 00:01:09.959 --> 00:01:14.319 problem slowly came back, and in April the dealer says, 21 00:01:14.879 --> 00:01:17.680 you got a tranny, timing and water pump all bad. 22 00:01:18.840 --> 00:01:23.359 Everything was repaired and that's where we left off with Henry. 23 00:01:23.439 --> 00:01:28.159 Let's bring Henry up. Henry. 24 00:01:28.599 --> 00:01:34.799 So after they changed the tranny, the timing and the 25 00:01:34.840 --> 00:01:38.200 water pump, where does it stand and they did all that. 26 00:01:38.400 --> 00:01:40.480 Let me get this straight. Did they do that under 27 00:01:40.560 --> 00:01:41.640 extended warranty? 28 00:01:43.000 --> 00:01:43.400 Yes? 29 00:01:44.200 --> 00:01:44.840 Where does it? 30 00:01:45.159 --> 00:01:45.560 Okay? 31 00:01:45.760 --> 00:01:47.280 So where does it stand now? 32 00:01:49.280 --> 00:01:54.879 Right now? I actually was in there yesterday, and I 33 00:01:54.879 --> 00:01:56.439 don't know if to listen to the show. 34 00:01:56.200 --> 00:02:01.519 You know, everybody does or everybody hears about it in business. 35 00:02:01.640 --> 00:02:03.359 Let's put it that way, is what I mean. So 36 00:02:04.079 --> 00:02:05.480 what what did they say to you? 37 00:02:06.879 --> 00:02:07.200 Yeah? 38 00:02:07.239 --> 00:02:11.159 So there they said they're still trying to get it 39 00:02:11.199 --> 00:02:16.400 put back onto that same ticket, my extended warranty, which 40 00:02:16.439 --> 00:02:17.520 is insurance assurant. 41 00:02:17.560 --> 00:02:20.560 I think it is well they should because it was 42 00:02:20.599 --> 00:02:24.840 never fixed properly. It should always continue until it's fixed. 43 00:02:25.960 --> 00:02:28.840 Correct, So I thought it kind of So were. 44 00:02:28.719 --> 00:02:31.680 They more were they a bit more cooperative yesterday? 45 00:02:32.960 --> 00:02:33.120 No? 46 00:02:34.639 --> 00:02:40.319 No, the manager Mark in the service department, he was 47 00:02:40.400 --> 00:02:45.000 just like, you know, uh, we're we're trying. But it 48 00:02:45.080 --> 00:02:47.280 was almost like they want me to assue my ability. 49 00:02:46.960 --> 00:02:48.960 Because he was like, sus, did you send me that 50 00:02:49.080 --> 00:02:53.439 extended warranty? I'm trying to find it. Oh, there it 51 00:02:53.479 --> 00:02:57.039 is Henry's follow up call. Okay, got it all right, 52 00:02:57.159 --> 00:03:02.000 I got your warranty here. Yeah, So what did they 53 00:03:02.039 --> 00:03:03.960 say they would do for you? First of all, let 54 00:03:03.960 --> 00:03:06.439 me get this strong. Are all three things still wrong 55 00:03:06.479 --> 00:03:06.680 with it? 56 00:03:08.439 --> 00:03:11.560 I mean, I'm not sure a certain on that from 57 00:03:11.599 --> 00:03:16.080 what the diagnostics. The new diagnostics shows is that the 58 00:03:16.120 --> 00:03:20.719 PDM or like the computer needs reprogramming, the control module 59 00:03:21.879 --> 00:03:25.800 yeah yeah, or something with the computer needs reprogramming. And 60 00:03:25.840 --> 00:03:29.919 I guess they're they're saying they're trying to tie it back. Okay, 61 00:03:29.919 --> 00:03:32.159 so it kind of seems like they're trying to get 62 00:03:32.159 --> 00:03:33.000 it under warranty. 63 00:03:33.280 --> 00:03:36.280 Well, okay, hold on, let's take one thing at a time. 64 00:03:36.319 --> 00:03:41.400 The water pump is good, right, yes, they the timing. 65 00:03:41.080 --> 00:03:42.520 Is is not off right? 66 00:03:42.560 --> 00:03:45.599 They did the timing on the on the twenty twenty 67 00:03:45.639 --> 00:03:47.080 f one fifty guys, what timing? 68 00:03:47.120 --> 00:03:48.680 Would he need a change? Did they change? 69 00:03:48.719 --> 00:03:49.319 They have change? 70 00:03:49.400 --> 00:03:53.199 Do they change and they have the You don't have 71 00:03:53.240 --> 00:03:54.000 to change it, do you? 72 00:03:54.280 --> 00:03:57.319 Well? The camp phasers and sprockets, you do change out? 73 00:03:57.360 --> 00:03:58.560 Because so that was done? 74 00:03:58.680 --> 00:04:02.039 Now what about so that's still working because it's running. 75 00:04:02.319 --> 00:04:07.439 So it's the transmission, right, Is that right? 76 00:04:07.840 --> 00:04:11.159 I mean I feel like it's it's just I just 77 00:04:11.240 --> 00:04:13.479 like they need to be more transparent about the whole situation. 78 00:04:13.759 --> 00:04:15.719 I'm you know, I'm still not. 79 00:04:15.840 --> 00:04:18.240 Did you ever take it anywhere else to be analyzed. 80 00:04:19.680 --> 00:04:20.920 No, I didn't. 81 00:04:21.199 --> 00:04:23.199 You need to. Is it is it running right now? 82 00:04:23.279 --> 00:04:24.240 Or is that at the dealer. 83 00:04:25.399 --> 00:04:28.519 It's at the dealer, but there's the thing. So they're like, oh, 84 00:04:28.800 --> 00:04:30.759 you can drive it right now. It's kind of odd. 85 00:04:30.759 --> 00:04:34.720 But then he was like, you can take it today, and. 86 00:04:34.639 --> 00:04:37.839 I'm like, it was still under that Look, is it 87 00:04:37.920 --> 00:04:38.800 still under warranty. 88 00:04:40.279 --> 00:04:42.079 Yes, it's still under the extended warranty. 89 00:04:42.240 --> 00:04:44.519 Then you're going to have to do something, no matter what, 90 00:04:45.240 --> 00:04:47.120 You're going to have to take it and get an 91 00:04:47.120 --> 00:04:49.600 independent analysis because we can't know. 92 00:04:49.839 --> 00:04:54.199 I called Madco is where I usually, you know, take 93 00:04:54.199 --> 00:04:56.839 my automotive for Ford, because they're they're great over there, 94 00:04:57.160 --> 00:04:59.879 very transparent and uh you know they're like, you know, 95 00:05:00.000 --> 00:05:02.399 regardless if they don't fix it, you know, we'll get 96 00:05:02.439 --> 00:05:04.839 you over here. And care's how much of the cost, 97 00:05:04.879 --> 00:05:06.720 because I mean, at the end of the day, I'm 98 00:05:06.759 --> 00:05:07.319 going to pay it. 99 00:05:07.360 --> 00:05:07.839 I need it. 100 00:05:07.839 --> 00:05:09.480 It's my vehicle, it's my life. 101 00:05:09.720 --> 00:05:13.560 I'm just asking, did you get it independently analyzed? 102 00:05:14.839 --> 00:05:15.920 No, we'll get it done. 103 00:05:16.120 --> 00:05:18.399 Get it done, and I can have people who can 104 00:05:18.399 --> 00:05:20.959 do that or go to who you know and trust 105 00:05:21.160 --> 00:05:23.800 get it independent. Then you take all the guestwork out 106 00:05:23.800 --> 00:05:26.279 of it, find out what's wrong with it, and then 107 00:05:26.319 --> 00:05:28.439 get the warranty to fix it. 108 00:05:28.439 --> 00:05:31.279 It's logical, it's easy. It's the only way to go. 109 00:05:32.800 --> 00:05:33.000 Yeah. 110 00:05:33.079 --> 00:05:37.399 No, I just when I called them, I asked them like, hey, 111 00:05:37.439 --> 00:05:39.000 are you guys going to cover this? If I take 112 00:05:39.000 --> 00:05:40.800 it to someone else, No one's. 113 00:05:40.600 --> 00:05:44.240 Going to cover the diagnostic. That's on you, Henry. You 114 00:05:44.720 --> 00:05:47.879 have to take it somewhere else, not to be fixed, 115 00:05:48.279 --> 00:05:52.519 to be analyzed. You need a professional diagnostic. This is 116 00:05:52.560 --> 00:05:55.560 what we call evidence. And you have to pay for that. 117 00:05:55.920 --> 00:05:58.120 I don't know how much it will be, but you 118 00:05:58.240 --> 00:06:00.199 have to pay for it. You have to find find 119 00:06:00.240 --> 00:06:03.680 out what is going on with your vehicle. You need information. 120 00:06:04.079 --> 00:06:06.519 They will not pay it. Don't ask them about paying 121 00:06:06.560 --> 00:06:09.040 for it. Once you find out what's wrong with it, 122 00:06:09.319 --> 00:06:15.639 then you attack the warranty. That's the way to go. Okay, really, 123 00:06:15.680 --> 00:06:18.920 that's the only thing I can tell you. Well, let's look. 124 00:06:18.959 --> 00:06:21.199 I got to move on now, Henry, come back to us. 125 00:06:21.279 --> 00:06:24.600 I got it written down, Go get it analyzed by 126 00:06:24.639 --> 00:06:27.600 an independent person. Three oh three seven one three talk 127 00:06:28.279 --> 00:06:30.959 seven one three eight two five five. I feel bad 128 00:06:31.000 --> 00:06:33.480 for the guy. But look, there are certain times we 129 00:06:33.720 --> 00:06:37.720 just got to take steps. We have to take steps 130 00:06:38.319 --> 00:06:43.600 to get things done properly. All right, three oh three 131 00:06:43.680 --> 00:06:46.360 seven one three talk three oh three seven one three 132 00:06:46.560 --> 00:06:51.199 eight two five five all right, Now I want to 133 00:06:51.199 --> 00:06:53.800 move on to some other callers. Sandy, a problem with 134 00:06:53.879 --> 00:06:55.680 sentry link. What's going on? Sandy? 135 00:06:56.319 --> 00:06:57.399 Thank you for taking my call? 136 00:06:57.560 --> 00:06:58.879 Yes, Sandy, what's happening? 137 00:06:59.000 --> 00:07:01.920 Grateful if you can help, I hope. I'm a recruiter 138 00:07:02.000 --> 00:07:04.639 and I have my own business. I've been a customer 139 00:07:04.639 --> 00:07:07.120 in good standing with CENTRALINGK for over seventeen years. 140 00:07:07.160 --> 00:07:10.399 Yeah, they don't care. Unfortunately, I wish. I wish loyalty 141 00:07:10.519 --> 00:07:13.519 worked for some companies. It really does work. So what's 142 00:07:13.560 --> 00:07:14.720 going on with you? Well? 143 00:07:14.800 --> 00:07:17.279 Last week I was made aware that both my long 144 00:07:17.319 --> 00:07:20.079 distance and local clients and candidates who were trying to 145 00:07:20.079 --> 00:07:23.439 call my office were getting disconnected in less than one ring. 146 00:07:24.079 --> 00:07:25.519 I have no voicemail, no. 147 00:07:25.560 --> 00:07:28.240 Color, so you haven't gotten any calls. 148 00:07:28.759 --> 00:07:32.040 No people try to call me and just this automatically. 149 00:07:32.199 --> 00:07:34.759 What business? What kind of business? 150 00:07:35.079 --> 00:07:35.839 I'm a recruiter? 151 00:07:36.399 --> 00:07:38.319 Oh my god, that's really important. 152 00:07:38.759 --> 00:07:39.920 I've had no business. 153 00:07:40.040 --> 00:07:43.240 What about now? Are you talking about your landline. 154 00:07:43.519 --> 00:07:45.600 Yes, Why do you have a landline? 155 00:07:46.079 --> 00:07:48.720 I love a landline, okay, prefer to talk to people 156 00:07:48.839 --> 00:07:49.120 on a. 157 00:07:49.160 --> 00:07:50.240 Landline, okay. 158 00:07:51.959 --> 00:07:57.240 And so your business phones have gone how long have 159 00:07:57.279 --> 00:07:57.800 they been out? 160 00:07:58.399 --> 00:08:02.199 A week ago? Yesterday? And I'm just getting nothing but 161 00:08:02.319 --> 00:08:02.879 a run around? 162 00:08:03.000 --> 00:08:05.199 Have you thought about okay? Are you on some kind 163 00:08:05.240 --> 00:08:06.560 of long term contract? 164 00:08:06.879 --> 00:08:07.199 Yes? 165 00:08:08.639 --> 00:08:09.439 And they're not. 166 00:08:09.879 --> 00:08:11.759 Okay, So what are they doing? I mean, did they 167 00:08:11.759 --> 00:08:13.000 say we can't do anything? 168 00:08:13.120 --> 00:08:13.639 I mean what are? 169 00:08:13.639 --> 00:08:18.240 They told me different stories over the past week, none 170 00:08:18.279 --> 00:08:21.279 of which have come to fruition. And they finally set 171 00:08:21.360 --> 00:08:24.480 up for a check to come tomorrow. Good, and they 172 00:08:24.519 --> 00:08:26.720 said they will fix all this. And then I get 173 00:08:26.720 --> 00:08:29.519 a message yesterday that he is not going to do that. 174 00:08:30.000 --> 00:08:32.039 All he's going to do is check the lines. 175 00:08:33.159 --> 00:08:35.679 And in the interim, well what else, well hold on, 176 00:08:35.720 --> 00:08:37.320 hold on, okay, what else can he do? 177 00:08:37.440 --> 00:08:37.600 Right? 178 00:08:37.679 --> 00:08:38.399 Check the lines? 179 00:08:39.279 --> 00:08:40.759 I don't know. I'm just going by what they're doing. 180 00:08:40.799 --> 00:08:42.639 Why can't they check the lines from where they are? 181 00:08:43.440 --> 00:08:46.960 You know, you're kind of caught here. 182 00:08:47.120 --> 00:08:48.080 And I'll tell you why. 183 00:08:48.360 --> 00:08:50.120 I'll bet you they don't have a lot of support 184 00:08:50.159 --> 00:08:53.840 for their landlines because landlines are dying and and I'll 185 00:08:53.840 --> 00:08:58.960 bet you, they have very minimal support, and then that's 186 00:08:59.120 --> 00:09:01.120 I think that's the problem you're heading into. They don't 187 00:09:01.120 --> 00:09:05.159 have enough people. But I mean, come on, they have 188 00:09:05.200 --> 00:09:09.120 to know what's wrong. I mean, I don't know anything 189 00:09:09.120 --> 00:09:11.120 about that particular part of the business. 190 00:09:11.120 --> 00:09:11.720 But I had a. 191 00:09:11.600 --> 00:09:14.320 Phone company, a little one one time. I started when 192 00:09:14.320 --> 00:09:16.000 I got pissed off of the phone company. 193 00:09:16.080 --> 00:09:19.240 And it's amazing to me. 194 00:09:19.440 --> 00:09:22.399 You have all your diagnostic stuff at the central office. 195 00:09:22.519 --> 00:09:23.840 I don't know why they even have to come to 196 00:09:23.879 --> 00:09:26.159 your house. Now you're sure it's not a local problem. 197 00:09:26.279 --> 00:09:26.840 Do you have. 198 00:09:26.840 --> 00:09:29.360 Wiring within your walls of your business or is it 199 00:09:29.399 --> 00:09:29.960 at your house? 200 00:09:30.000 --> 00:09:31.799 Protection for that in my contract? 201 00:09:32.559 --> 00:09:33.840 Well okay, is it your home? 202 00:09:34.559 --> 00:09:34.799 Yes? 203 00:09:35.039 --> 00:09:35.399 Okay? 204 00:09:35.639 --> 00:09:38.799 And you have lines coming into your home? 205 00:09:39.120 --> 00:09:39.879 Have they checked? 206 00:09:39.919 --> 00:09:41.559 Has anyone checked your home lines? 207 00:09:42.679 --> 00:09:42.759 No? 208 00:09:42.879 --> 00:09:45.600 That's supposed to be why he's coming out tomorrow, all. 209 00:09:45.559 --> 00:09:47.600 Right, But now he says no, because. 210 00:09:49.480 --> 00:09:51.080 And there's another part of this site. 211 00:09:51.200 --> 00:09:51.720 What is it? 212 00:09:52.720 --> 00:09:56.200 On Monday afternoon, all of a sudden, three years of 213 00:09:56.240 --> 00:10:01.000 emails disappeared, And now they're telling me that they do 214 00:10:01.039 --> 00:10:02.360 not recognize my email. 215 00:10:03.600 --> 00:10:08.320 God almighty, oh God, So hold I know. So you 216 00:10:08.600 --> 00:10:11.639 have an email address at Centralink dot com. 217 00:10:12.399 --> 00:10:14.720 No, I have an email address from Quest, and when 218 00:10:14.799 --> 00:10:18.519 central Link purchase Quest, we decided to keep the same 219 00:10:18.559 --> 00:10:20.799 email because one was as long as the other one. 220 00:10:22.039 --> 00:10:25.639 So it would be like if I want Gmail all 221 00:10:25.679 --> 00:10:28.399 of a sudden and my email's gone, they just and 222 00:10:28.799 --> 00:10:30.879 they and when you tell them I don't have an 223 00:10:30.879 --> 00:10:33.600 email and you give them your email address, they say, 224 00:10:33.600 --> 00:10:35.279 we have no such email in the system. 225 00:10:35.399 --> 00:10:36.399 Said it's not valid. 226 00:10:38.039 --> 00:10:40.559 Now they say that to you or when you use it, 227 00:10:40.679 --> 00:10:42.559 Like if I email you right now, what will happen? 228 00:10:42.679 --> 00:10:44.639 If I email you right now, what will happen? 229 00:10:45.480 --> 00:10:48.399 I'll get the email. It's the ones from Monday back 230 00:10:48.480 --> 00:10:52.240 three years that I that have disappeared. And so when 231 00:10:52.240 --> 00:10:55.360 I go into their online supposedly support, which I spent. 232 00:10:55.279 --> 00:10:57.799 So you can log on to your email account, they're 233 00:10:57.879 --> 00:10:59.559 just missing emails in. 234 00:10:59.440 --> 00:11:03.960 My own account. I cannot log on into their email 235 00:11:04.039 --> 00:11:07.840 support because it says my email is not valid to 236 00:11:07.919 --> 00:11:09.480 try and retrieve all these emails. 237 00:11:09.559 --> 00:11:10.240 And I get that. 238 00:11:10.320 --> 00:11:16.000 So, but your online email portal works. 239 00:11:16.000 --> 00:11:17.200 From Tuesday today. 240 00:11:17.519 --> 00:11:20.240 Yeah, can I make a suggestion for you? 241 00:11:20.360 --> 00:11:24.639 This is really serious and no one, no one should 242 00:11:24.679 --> 00:11:29.799 have independent email anymore except with Microsoft or Google or 243 00:11:29.840 --> 00:11:33.440 some giant. You should never never comcast. If you have it, 244 00:11:33.559 --> 00:11:36.039 get rid of it. If you have centry Link, get 245 00:11:36.120 --> 00:11:38.440 rid of it. If you have anything but the if 246 00:11:38.440 --> 00:11:40.559 you have AOL, get rid of it. And what you 247 00:11:40.879 --> 00:11:44.120 what you need to do is migrate. Let's just say 248 00:11:44.120 --> 00:11:44.720 to Gmail. 249 00:11:45.120 --> 00:11:48.399 And what you do is when you migrate, you forward 250 00:11:48.480 --> 00:11:51.320 the old one over and keep it forwarding, and then 251 00:11:51.360 --> 00:11:53.159 from here on out give out your other email. 252 00:11:53.399 --> 00:11:53.559 Now. 253 00:11:53.559 --> 00:11:55.360 I know this is going to be really hard for 254 00:11:55.399 --> 00:11:58.799 people listening who have old emails from years and years. 255 00:11:58.519 --> 00:12:01.480 And they want to keep them, does cards, and well, 256 00:12:01.519 --> 00:12:01.759 you know. 257 00:12:01.720 --> 00:12:04.679 What, life changes, and you're gonna have to eventually migrate. 258 00:12:04.919 --> 00:12:08.000 So what you have to do is at least get 259 00:12:08.039 --> 00:12:10.639 the ball rolling. No matter what we do today, you 260 00:12:10.720 --> 00:12:13.240 got to get the ball rolling because things like this 261 00:12:13.320 --> 00:12:16.480 are happening all over. They're not supporting their old emails, 262 00:12:16.639 --> 00:12:19.720 and eventually they're going to tell you that. But but 263 00:12:20.480 --> 00:12:23.120 I can't what I, for the life of me, if 264 00:12:23.159 --> 00:12:26.399 you still have an online portal. What I don't understand 265 00:12:27.000 --> 00:12:30.039 is why the emails are missing. I have some ideas. 266 00:12:30.080 --> 00:12:35.840 Hold on, we'll come back to it. Go with a 267 00:12:35.919 --> 00:12:39.440 sure thing. Denver's best roofer excel roofing dot com. You 268 00:12:39.480 --> 00:12:45.240 don't pay a cent until you're content time for an 269 00:12:45.279 --> 00:12:49.480 insurance checkup free, no obligation. In comparison, call Compass Insurance 270 00:12:49.639 --> 00:12:52.679 paying too much your coverage at dozens of insurance companies 271 00:12:52.759 --> 00:12:54.799 find out now three O three seven to seven to 272 00:12:54.840 --> 00:12:57.600 one help. You'll think you're his only customer when you 273 00:12:57.679 --> 00:13:00.159 choose Frank durand the real estate Man dot com to 274 00:13:00.200 --> 00:13:03.399 list your home with Remax Alliance three oh three nine 275 00:13:03.440 --> 00:13:12.960 two zero sixteen twenty two. Hi Tom Martine, you're a troubleshooter. 276 00:13:13.080 --> 00:13:16.320 I did check with some people off air here and 277 00:13:16.399 --> 00:13:19.279 I don't know what you've done, Sandy, and I know 278 00:13:19.320 --> 00:13:20.879 you're frustrated. 279 00:13:22.159 --> 00:13:25.960 Now on the quest email and. 280 00:13:26.000 --> 00:13:31.840 The Sentry Link email and that whole email system, they 281 00:13:31.919 --> 00:13:36.039 purge old emails after a certain amount of time unless 282 00:13:36.080 --> 00:13:37.240 you put them in an archive. 283 00:13:38.320 --> 00:13:44.000 Also, you can still recover, they say. 284 00:13:44.039 --> 00:13:47.240 And I've never logged onto it, but do you have 285 00:13:47.759 --> 00:13:51.279 when you log onto your email account. I wanted to 286 00:13:51.279 --> 00:13:55.000 know what you're seeing, But you have various folders, and 287 00:13:55.159 --> 00:13:58.240 obviously you checked the trash folder. 288 00:13:59.000 --> 00:14:01.759 The archive computer guy do the whole thing, he said, 289 00:14:01.759 --> 00:14:05.200 it's solid CENTI length my well done. 290 00:14:05.320 --> 00:14:07.720 What I mean is, but he checked all of the folders, 291 00:14:07.720 --> 00:14:12.960 including what's called the recovery folder. Yes, and what did 292 00:14:13.000 --> 00:14:16.639 he say, there's no trace of emails anywhere. Well, you're 293 00:14:16.679 --> 00:14:19.080 not going to get him then, well. 294 00:14:18.960 --> 00:14:20.600 I may not, but I sert would like to get 295 00:14:20.639 --> 00:14:21.559 my phone service back. 296 00:14:22.200 --> 00:14:22.360 No. 297 00:14:23.360 --> 00:14:27.480 Yeah, And I want to explain to people about email services. 298 00:14:28.159 --> 00:14:31.039 You have to buy storage and email services and pay 299 00:14:31.080 --> 00:14:33.039 for stuff if you want to keep it more than 300 00:14:33.080 --> 00:14:35.919 a certain amount of time. That's why I say to 301 00:14:35.960 --> 00:14:38.240 go to Gmail those others. They're clearly spelled out. But 302 00:14:39.519 --> 00:14:41.960 if you have an email service, don't assume those emails 303 00:14:41.960 --> 00:14:42.879 are going to be there forever. 304 00:14:42.919 --> 00:14:43.519 Don't assume it. 305 00:14:43.559 --> 00:14:45.159 You have to download it, or you have to do 306 00:14:45.200 --> 00:14:47.720 what's called the pop service, where when you log on, 307 00:14:47.919 --> 00:14:50.759 it downloads and it's part of your computer as well 308 00:14:50.799 --> 00:14:52.960 as part of your online and they sync together when 309 00:14:52.960 --> 00:14:55.480 you want them to. There's all kinds of things to 310 00:14:55.519 --> 00:14:59.320 know about email services that hardly ever comes up, but 311 00:14:59.639 --> 00:15:03.159 unfor fortunately, you can lose emails. Now, as far as 312 00:15:03.159 --> 00:15:07.240 your phone service, I want to ask a couple obvious questions. 313 00:15:08.120 --> 00:15:11.720 If they can't give you service, why not switch to 314 00:15:11.799 --> 00:15:12.559 another service? 315 00:15:14.399 --> 00:15:16.279 Another service oh, I'm already looking into that. 316 00:15:16.799 --> 00:15:17.159 Okay. 317 00:15:18.200 --> 00:15:21.399 There are many, many, many services available now. 318 00:15:21.360 --> 00:15:24.240 Mean one that has internet. I want them. 319 00:15:24.039 --> 00:15:27.519 Together, which is easy. 320 00:15:28.000 --> 00:15:32.200 For example, all phone service now that's really dependable and 321 00:15:32.240 --> 00:15:36.840 good is through IP through broadband, and it's still phone service. 322 00:15:36.879 --> 00:15:40.320 It's still a landline, but it's through Wi Fi. And 323 00:15:40.399 --> 00:15:42.799 I suspect maybe your Century Link is you have a 324 00:15:42.799 --> 00:15:46.000 modem that comes into your house, right, your phones connect 325 00:15:46.039 --> 00:15:46.600 to that modem? 326 00:15:46.639 --> 00:15:47.240 Is that correct? 327 00:15:47.679 --> 00:15:47.919 Right? 328 00:15:48.559 --> 00:15:48.960 Okay? 329 00:15:49.159 --> 00:15:51.720 Did you have any power outages or spikes recently? 330 00:15:52.720 --> 00:15:52.799 No? 331 00:15:53.279 --> 00:15:55.559 And what did your computer guy? 332 00:15:55.919 --> 00:15:58.440 Did your computer guy reboot the modem and look at 333 00:15:58.480 --> 00:16:00.919 the bridging in the modem? 334 00:16:01.240 --> 00:16:01.679 I'm sorry? 335 00:16:01.679 --> 00:16:04.240 What did your computer guy look at the modem? 336 00:16:04.480 --> 00:16:04.720 Yes? 337 00:16:05.039 --> 00:16:07.960 Did he reboot it and look at the configuration of 338 00:16:08.000 --> 00:16:08.480 the modem? 339 00:16:08.799 --> 00:16:08.960 Yes? 340 00:16:09.039 --> 00:16:09.360 She did? 341 00:16:09.879 --> 00:16:10.799 And what did he say? 342 00:16:11.799 --> 00:16:12.559 I don't remember what? 343 00:16:12.720 --> 00:16:14.559 Was he familiar with Wi Fi phones? 344 00:16:15.440 --> 00:16:18.039 I'm sorry, Tom, I don't know. I've been working with 345 00:16:18.120 --> 00:16:18.679 Central Link. 346 00:16:18.720 --> 00:16:19.159 I get it. 347 00:16:19.240 --> 00:16:22.120 I know you're frustrated, Sandy, but you called and we're 348 00:16:22.120 --> 00:16:24.559 trying to help you, and we and we have do 349 00:16:24.639 --> 00:16:26.879 we have somebody a centry link that will least I want? 350 00:16:28.519 --> 00:16:28.679 Oh? 351 00:16:28.679 --> 00:16:29.840 I'm sorry, I'm not in program. 352 00:16:29.840 --> 00:16:32.039 Go ahead, Susan Tom, I do wonder about I know, 353 00:16:32.120 --> 00:16:35.360 with the services today like Century Link, could she go 354 00:16:35.519 --> 00:16:38.519 into her online portal and forward her phone number to 355 00:16:38.639 --> 00:16:40.960 her cell so she could at least get calls to 356 00:16:41.039 --> 00:16:43.000 her cell about her landline and that. 357 00:16:42.879 --> 00:16:46.000 Would know and that would eliminate her modem and her 358 00:16:46.039 --> 00:16:48.440 inside wiring if she if she gets calls. 359 00:16:48.120 --> 00:16:49.039 That way, she gets this. 360 00:16:49.240 --> 00:16:50.679 Did you ever try? Heye? 361 00:16:50.720 --> 00:16:52.360 Aull forwarding is not working either. 362 00:16:52.679 --> 00:16:56.200 Wow, dear, this is terrible. This is a nightmare. 363 00:16:56.320 --> 00:16:57.759 It's all her clients and everything. 364 00:16:57.919 --> 00:16:58.960 I know it. I know it. 365 00:16:59.159 --> 00:17:02.480 She's you can tell she's resigned and upset. I don't 366 00:17:02.519 --> 00:17:05.039 blame her. And when you call them, they simply say 367 00:17:05.039 --> 00:17:06.079 what we're working on it. 368 00:17:07.240 --> 00:17:09.799 No, they give me various versions. They've told me it's 369 00:17:09.799 --> 00:17:14.440 fixed when it's not. Then they told me it's because 370 00:17:14.440 --> 00:17:16.960 of my call forwarding, so they took that off me. 371 00:17:17.160 --> 00:17:19.720 So can you give your numbers to Are you on 372 00:17:19.759 --> 00:17:20.519 your cell right now? 373 00:17:20.559 --> 00:17:20.920 Sandy? 374 00:17:21.480 --> 00:17:21.519 No? 375 00:17:21.640 --> 00:17:23.920 I actually I was able to call out on my landline. 376 00:17:23.960 --> 00:17:26.799 Are you still able to call out once in a while? 377 00:17:27.200 --> 00:17:28.519 Do you also have a cell number? 378 00:17:28.799 --> 00:17:29.000 Yes? 379 00:17:29.440 --> 00:17:31.240 Can you give us your cell number off there and 380 00:17:31.279 --> 00:17:33.200 then I want to call your landline. 381 00:17:33.240 --> 00:17:34.680 I really do. I want to call it. I want 382 00:17:34.720 --> 00:17:35.519 to see what happens. 383 00:17:35.559 --> 00:17:38.880 I'm sorry, I don't so my cell phones downstairs. I can, 384 00:17:39.200 --> 00:17:40.200 I mean, I can give you the number. 385 00:17:40.200 --> 00:17:42.200 But but what I mean is I want you to 386 00:17:42.240 --> 00:17:43.720 hang up on this line and we want to call 387 00:17:43.720 --> 00:17:44.839 you back to see what happens. 388 00:17:44.839 --> 00:17:46.440 I just want to hear. I really do. 389 00:17:46.839 --> 00:17:50.839 And then do we have any century Yeah, I have. 390 00:17:50.839 --> 00:17:52.680 A couple of contacts I can reach out to. 391 00:17:53.000 --> 00:17:54.960 That's what we need to do, just so this woman 392 00:17:55.079 --> 00:17:58.039 is not just in limbo. But give us your number. 393 00:17:58.039 --> 00:17:59.680 I want to do an experiment and call you. I'll 394 00:17:59.680 --> 00:18:01.359 do it. I can do it on my cell phone 395 00:18:01.400 --> 00:18:04.920 through through the speaker. Just because we don't I mean, 396 00:18:05.200 --> 00:18:07.640 you know we're not. Just know that we'll be calling 397 00:18:07.680 --> 00:18:14.240 you right back. I'm Tom Martino. Go with a sure 398 00:18:14.359 --> 00:18:17.759 thing Denver's Best roofer Excel roofing dot com. You don't 399 00:18:17.799 --> 00:18:23.839 pay a cent until you're content. Time for an insurance 400 00:18:23.920 --> 00:18:27.599 check up free, no obligation. In comparison, call Compass insurance 401 00:18:27.759 --> 00:18:30.799 paying too much your coverage at dozens of insurance companies 402 00:18:30.880 --> 00:18:33.079 find out now three all three, seven seven to one 403 00:18:33.200 --> 00:18:36.039 help you'll think you're his only customer when you choose 404 00:18:36.039 --> 00:18:38.559 Frank durand the real estate man dot com to list 405 00:18:38.599 --> 00:18:41.680 your home with Remax Alliance three all three nine two 406 00:18:41.759 --> 00:18:49.079 zero sixteen twenty two. Hi Tom Martino here fresh water 407 00:18:49.319 --> 00:18:52.839 You can't say too much about it. Waterpros dot Net. 408 00:18:53.160 --> 00:18:56.400 I love these guys, Paul the Waterman. You'll never get 409 00:18:56.400 --> 00:18:59.000 better products at lower prices. If you want fresh drinking 410 00:18:59.039 --> 00:19:02.359 water along with your supplementation nutrition that you need it 411 00:19:02.440 --> 00:19:04.920 fourteen hundred bucks, What are you kidding me? Three oh 412 00:19:05.000 --> 00:19:10.680 three eight six two five five five four. All right, now, Henry, 413 00:19:11.079 --> 00:19:13.039 the reason I wanted you back real quick. 414 00:19:14.119 --> 00:19:16.359 I got a behind the scenes. 415 00:19:17.039 --> 00:19:21.759 Text from a contact I have that shall remain nameless 416 00:19:22.839 --> 00:19:29.160 at Omera. They're actually there, and they said, are you 417 00:19:29.240 --> 00:19:31.759 being charged for hail damage on a loaner? 418 00:19:33.319 --> 00:19:35.079 Yes, yep, Okay. 419 00:19:35.880 --> 00:19:37.319 The insurance are already paid for it. 420 00:19:37.519 --> 00:19:37.720 Okay. 421 00:19:37.759 --> 00:19:39.200 I just want to make sure they got the right 422 00:19:39.240 --> 00:19:41.519 information because you've never I don't know if you've told 423 00:19:41.519 --> 00:19:44.279 me that, but in any case, you're being and they 424 00:19:44.319 --> 00:19:46.599 said you were pissed at that, and then you're also 425 00:19:46.680 --> 00:19:50.279 pissed because you what your car needs is not under 426 00:19:50.319 --> 00:19:53.799 warranty and is not is not something they did. They 427 00:19:53.880 --> 00:19:56.480 said that you need a catalytic converter, and that's it. 428 00:19:58.319 --> 00:20:01.079 Okay, here's my argument, Henry, let. 429 00:20:01.000 --> 00:20:03.240 Me ask a question. I'll let you talk. I promised. 430 00:20:03.400 --> 00:20:05.440 Did they tell you needed a catalytic converter? 431 00:20:07.240 --> 00:20:07.799 Yes, you did. 432 00:20:07.920 --> 00:20:09.839 Yeah, you should have mentioned that to us. Go ahead, now, 433 00:20:09.839 --> 00:20:10.519 what's your story? 434 00:20:11.440 --> 00:20:11.599 Yeah? 435 00:20:11.640 --> 00:20:13.960 I mean you barely let me talk all the time Toime, 436 00:20:14.039 --> 00:20:15.559 so I would have got to that. 437 00:20:15.640 --> 00:20:16.839 But sure you have. 438 00:20:16.960 --> 00:20:19.759 So. I've only been a month and a half since 439 00:20:19.759 --> 00:20:23.160 I had that vehicle back. They did a full diagnostic before, 440 00:20:23.359 --> 00:20:25.839 and they said there is no signs of any of 441 00:20:26.279 --> 00:20:30.119 like of the catalyic going bad. I not even a 442 00:20:30.119 --> 00:20:32.279 couple of days after having that. I told them it 443 00:20:32.359 --> 00:20:35.839 doesn't sound nothing. Something sounds wrong, it doesn't seem right, 444 00:20:35.880 --> 00:20:38.279 and bad field economy is still shifting your wrong. I 445 00:20:38.319 --> 00:20:42.519 need this in. They tabled my concerns and put first 446 00:20:42.839 --> 00:20:44.240 the damn Heil damage. 447 00:20:44.400 --> 00:20:48.400 Okay, they would not well, damage is a separate issue. 448 00:20:49.400 --> 00:20:52.359 Yeah, but they they were so adamant taking care of 449 00:20:52.359 --> 00:20:56.079 that first. They would press me and press me. I said, hey, 450 00:20:56.079 --> 00:20:58.960 this is insurance. If you're going to pursue it with insurance. 451 00:20:58.960 --> 00:21:00.000 Insurance will take care of it. 452 00:21:00.400 --> 00:21:02.359 Well, they don't have to pursue it with insurance. 453 00:21:02.440 --> 00:21:04.599 You do well. 454 00:21:06.359 --> 00:21:09.240 They filed the claim, good claim. The tlame went through. 455 00:21:10.279 --> 00:21:13.079 I got repairs, Okay, My I have a thousand dollars reductible. 456 00:21:13.279 --> 00:21:14.079 I have the money. 457 00:21:14.559 --> 00:21:15.720 Kenry want Henry. 458 00:21:15.759 --> 00:21:18.720 The reason they're putting that heil damage first is because 459 00:21:19.440 --> 00:21:22.960 under the terms of any loaner agreement or rental agreement, 460 00:21:23.000 --> 00:21:24.799 you're responsible for hail damage. 461 00:21:26.279 --> 00:21:29.599 So my my truck sits on on the line. I understand, 462 00:21:29.599 --> 00:21:30.319 I'm responsible. 463 00:21:30.599 --> 00:21:30.880 I'm not. 464 00:21:30.920 --> 00:21:33.480 I'm not fighting that Tom. That's that's beyond. 465 00:21:33.640 --> 00:21:35.039 What does this have to do. 466 00:21:35.519 --> 00:21:38.960 What does this have to do with a catalytic converter? 467 00:21:41.160 --> 00:21:45.119 Okay, So if a computer is not programmed correctly with 468 00:21:45.160 --> 00:21:47.799 these new vehicles, the fuel, the oil in the air 469 00:21:48.200 --> 00:21:50.160 is going to be off a vehicle will not. 470 00:21:50.599 --> 00:21:52.480 I want my guys to weigh in on this, Kevin. 471 00:21:52.759 --> 00:21:56.680 He is saying, so you believe the computer is not programmed. 472 00:21:56.240 --> 00:22:00.839 Properly through a coat, it has a code. The diagnosics 473 00:22:00.839 --> 00:22:02.480 that they sent me has a code and it says 474 00:22:02.519 --> 00:22:06.400 that the computer and needs reprogrammed. Okay, you'd have been 475 00:22:06.400 --> 00:22:07.960 done and completed when they had. 476 00:22:07.839 --> 00:22:09.720 It very possible. 477 00:22:09.720 --> 00:22:11.720 For what does that have to do with the catalytic converter. 478 00:22:13.559 --> 00:22:15.680 I think I'm saying that if they had programmed it 479 00:22:15.720 --> 00:22:17.440 when they had it, the catalytic. 480 00:22:17.519 --> 00:22:20.559 It ruined the catalytic Can it ruin the catalytic converter? 481 00:22:20.599 --> 00:22:23.440 Guys, Unless it's spewing black smoke out of the back, 482 00:22:23.480 --> 00:22:24.079 I don't see it. 483 00:22:24.160 --> 00:22:29.039 No, with it running heavy if if it has a 484 00:22:29.079 --> 00:22:31.880 wrong mixture, it's going to build up somewhere. 485 00:22:32.000 --> 00:22:33.839 It's not going to run the catalytic converter. 486 00:22:35.039 --> 00:22:38.039 Well, then, so let me ask you this and let's. 487 00:22:37.839 --> 00:22:40.000 Just get right to it. Let's just get right to it. 488 00:22:40.279 --> 00:22:43.039 If I want to know, are you going to replace 489 00:22:43.079 --> 00:22:45.640 the catalytic converter or do you feel they ruined it 490 00:22:45.720 --> 00:22:46.799 and they should pay for it. 491 00:22:48.240 --> 00:22:51.759 I feel like this all happened in such a short time. 492 00:22:51.799 --> 00:22:54.559 If if I could out my vehicle back in before 493 00:22:55.000 --> 00:22:57.400 the damn hill damage was the priority. 494 00:22:58.119 --> 00:22:59.960 How many miles are on this truck. 495 00:23:01.000 --> 00:23:05.559 Like one hundred and something? Now, I think, Henry. 496 00:23:05.480 --> 00:23:07.160 I don't hear a major problem. 497 00:23:07.599 --> 00:23:10.200 They did a bunch of work under warranty, and now 498 00:23:10.279 --> 00:23:13.720 you have a catalytic converter you need, and they wanted 499 00:23:13.720 --> 00:23:15.039 their hail damage fixed. 500 00:23:15.319 --> 00:23:17.400 Henry, I don't hear a big problem. 501 00:23:17.880 --> 00:23:20.000 I don't, I really don't. I don't think you're being 502 00:23:20.079 --> 00:23:20.759 jerked around. 503 00:23:23.079 --> 00:23:25.720 Well, I mean it feels like it to you. 504 00:23:25.960 --> 00:23:28.559 It feels like it to you because you didn't like 505 00:23:28.640 --> 00:23:30.880 that you brought your car in it wasn't running right 506 00:23:30.920 --> 00:23:34.240 after all that warranty work, and all they were concerned 507 00:23:34.240 --> 00:23:37.119 about is the hail damage, and you felt like you 508 00:23:37.160 --> 00:23:40.720 didn't get priority. And now you feel like I don't 509 00:23:40.720 --> 00:23:43.799 know how you feel about the catalytic converter, because I've 510 00:23:43.839 --> 00:23:46.319 asked you a hundred times and you. 511 00:23:46.400 --> 00:23:48.559 Keep saying you don't have a chance to talk. 512 00:23:48.880 --> 00:23:53.680 How do you feel about replacing the catalytics just by 513 00:23:53.960 --> 00:23:57.759 just just dump them? Okay, look at he swore, you 514 00:23:57.799 --> 00:23:59.880 know what. I'm done with him. I'm done with him. Okay, 515 00:24:00.240 --> 00:24:02.759 I'm done with him because I'm done with him because 516 00:24:02.759 --> 00:24:04.319 he said he didn't have a chance to tell me 517 00:24:04.359 --> 00:24:06.920 about you know what, that's a bunch of bs. I 518 00:24:06.960 --> 00:24:09.279 am so sick and tired of people telling me that 519 00:24:09.480 --> 00:24:16.200 you're full of crap. You did not tell the whole story. 520 00:24:16.559 --> 00:24:19.039 You're pissed at the hail damage. You keep bringing it up. 521 00:24:19.039 --> 00:24:26.240 You mentioned it three times. We're done. Three oh three seven, 522 00:24:26.319 --> 00:24:30.559 one three eight two five five, Antonio, what's going on 523 00:24:30.640 --> 00:24:30.920 with you? 524 00:24:31.119 --> 00:24:32.039 Hello? Antonio? 525 00:24:34.160 --> 00:24:40.920 I've received a letter from Home Service Flash XL to 526 00:24:41.359 --> 00:24:47.319 UH regarding the exterior electro system. It's a plan for 527 00:24:47.480 --> 00:24:49.160 five ninety nine a month. 528 00:24:49.559 --> 00:24:51.039 Okay? And what do they say? 529 00:24:51.119 --> 00:24:54.400 What does Excel say you will get for this? 530 00:24:56.039 --> 00:25:03.680 They will replace the exterior electro system components regard including 531 00:25:03.720 --> 00:25:09.759 the weatherhead, into insulator, riser, meter, base and service. 532 00:25:10.200 --> 00:25:13.039 For five ninety nine a month. 533 00:25:13.359 --> 00:25:15.880 Yes, What I just want to know is it worth it? 534 00:25:16.000 --> 00:25:17.559 Or is this a scare tactic? 535 00:25:17.839 --> 00:25:19.400 Okay Antonio? 536 00:25:20.279 --> 00:25:22.960 Yeah, what they're saying is if you pay five to 537 00:25:23.079 --> 00:25:27.960 ninety nine a month, they will protect the outside components 538 00:25:28.640 --> 00:25:30.960 of your electrical system. 539 00:25:31.240 --> 00:25:31.599 Correct. 540 00:25:31.799 --> 00:25:34.119 Okay, how long have you lived at the house? 541 00:25:35.119 --> 00:25:36.759 Oh god, some eighty seven. 542 00:25:36.960 --> 00:25:39.319 Let me ask you something. Have you ever had anything 543 00:25:39.400 --> 00:25:44.319 go wrong in your outside electrical components since nineteen eighty 544 00:25:44.359 --> 00:25:46.599 seven that you've ever had to pay for? 545 00:25:47.880 --> 00:25:48.160 No? 546 00:25:48.640 --> 00:25:52.599 Okay, you just answered your question. Now let me explain 547 00:25:52.680 --> 00:25:58.240 what companies are doing. Water company, sewer companies, electrical companies, 548 00:25:58.759 --> 00:26:02.240 name it. Trying to come up with what is called 549 00:26:03.680 --> 00:26:07.599 residual income, non traditional income. 550 00:26:08.200 --> 00:26:09.319 They call it as well. 551 00:26:09.759 --> 00:26:14.440 Okay, what that means as NTR non traditional revenue, non 552 00:26:14.480 --> 00:26:18.119 traditional revenue. What that means is this, If you can 553 00:26:18.160 --> 00:26:21.480 get non traditional revenue, then in the slow times you 554 00:26:21.519 --> 00:26:25.039 have money coming in in a steady flow. Many companies 555 00:26:25.079 --> 00:26:28.960 sell memberships like be a member and you get priority pricing, 556 00:26:29.000 --> 00:26:32.000 you get appointment priority, you get this. Now, I am 557 00:26:32.039 --> 00:26:35.680 not saying that these things are bad, Okay, I'm not 558 00:26:35.920 --> 00:26:39.799 the memberships. If they come with services, I think they're good. 559 00:26:39.799 --> 00:26:42.920 If they come with annual services for certain things, they're 560 00:26:42.960 --> 00:26:43.440 not bad. 561 00:26:43.799 --> 00:26:47.759 If the math makes sense. But the five ninety nine. 562 00:26:47.680 --> 00:26:50.799 For the sewer protection, you can get insurance on your house. 563 00:26:50.839 --> 00:26:51.799 You don't need to pay that. 564 00:26:52.119 --> 00:26:55.680 If the five ninety nine for exterior, the only thing 565 00:26:55.720 --> 00:26:58.079 that's going to go wrong with that is normal wear 566 00:26:58.079 --> 00:27:02.119 and tear or lightning stre normal wear and tear. You'll 567 00:27:02.160 --> 00:27:04.799 never be charged for those transformers or anything anyway. So 568 00:27:04.880 --> 00:27:07.599 I don't even know what they're getting at there. If 569 00:27:07.599 --> 00:27:10.279 you need an electrical panel, you need certain things, yes 570 00:27:10.319 --> 00:27:12.799 you might have to pay for it. Now you decide 571 00:27:12.799 --> 00:27:14.680 if you want to pay five ninety nine and nine 572 00:27:14.759 --> 00:27:17.200 a month. I think it's pissing money away. That's my 573 00:27:17.279 --> 00:27:20.160 personal opinion. And I don't like the way Excel does 574 00:27:20.200 --> 00:27:23.279 business anyway. And I'll tell you why. Excel is not 575 00:27:23.519 --> 00:27:26.400 very genuine when it comes to their warranties. They have 576 00:27:26.519 --> 00:27:29.920 these appliance warranties and in house warranties and all kinds 577 00:27:29.920 --> 00:27:33.359 of warranties. But never, once, ever will they tell you 578 00:27:33.440 --> 00:27:36.279 what is covered for sure, Because even though you think 579 00:27:36.319 --> 00:27:39.119 those things are covered, Antonio, they're going to tell you 580 00:27:39.839 --> 00:27:42.319 there's gonna be circumstances they're not covered. 581 00:27:42.559 --> 00:27:43.440 They're gonna tell. 582 00:27:43.319 --> 00:27:46.559 You, well, a truck hit that, or it's old, or 583 00:27:46.599 --> 00:27:49.160 it's normal wear and tear, or it's a lightning strike, 584 00:27:49.359 --> 00:27:53.279 or it's something. What I'm getting at is the exclusions 585 00:27:53.279 --> 00:27:56.799 in that policy. When they put this out to thousands 586 00:27:56.880 --> 00:27:59.559 and thousands of customers, they do it for a reason. 587 00:28:00.000 --> 00:28:02.079 It's not a bad reason. They want to make money. 588 00:28:02.400 --> 00:28:04.519 So the chances are you're not going to use it, 589 00:28:04.599 --> 00:28:08.400 and you just proved it to yourself. Not once eighty seven, 590 00:28:08.519 --> 00:28:12.319 ninety seven seventeen, not once in thirty some odd years 591 00:28:12.839 --> 00:28:15.960 have you used it? In almost forty years, not once 592 00:28:16.279 --> 00:28:18.240 would you have used it. Look at how much you 593 00:28:18.240 --> 00:28:21.279 would have paid. So I think it's just another way 594 00:28:21.319 --> 00:28:24.440 for them to try to get revenue, because revenue is 595 00:28:24.440 --> 00:28:29.319 something people want when, especially now that people are conserving electricity, 596 00:28:33.799 --> 00:28:37.759 go with a sure thing Denver's best roofer excelroofing dot com. 597 00:28:37.799 --> 00:28:43.519 You don't pay a cent until you're contents. Time for 598 00:28:43.559 --> 00:28:47.319 an insurance checkup free, no obligation. In comparison, call Compass 599 00:28:47.359 --> 00:28:50.640 insurance paying too much your coverage at dozens of insurance 600 00:28:50.640 --> 00:28:53.119 companies find out now three oh three seven to seven 601 00:28:53.119 --> 00:28:55.880 to one help. You'll think you're his only customer when 602 00:28:55.960 --> 00:28:58.440 you choose Frank durand the real estate Man dot com 603 00:28:58.440 --> 00:29:01.519 to list your home with rex Alliance three oh three 604 00:29:01.640 --> 00:29:07.880 nine two zero sixteen twenty two. Excel roofing dot com 605 00:29:07.960 --> 00:29:14.599 as an excellent ex cel free hail inspections. You don't 606 00:29:14.640 --> 00:29:17.720 have to sign anything. You don't have to pay a penny, 607 00:29:17.759 --> 00:29:20.920 even if they take the job after a full inspection. 608 00:29:21.799 --> 00:29:25.160 You don't have to sign anything, and no penny, not 609 00:29:25.240 --> 00:29:28.559 a penny, not a cent until you're content. Excelroofing dot 610 00:29:28.599 --> 00:29:31.480 com three oh three seven sixty one sixty four hundred 611 00:29:31.960 --> 00:29:34.720 the very first roofer. I call three O three seven 612 00:29:34.799 --> 00:29:40.519 sixty one sixty four hundred. All right now, Sentrylink Sandy. 613 00:29:41.079 --> 00:29:44.480 We tried calling her and it went to voicemail. Does 614 00:29:44.559 --> 00:29:46.039 she ever hear it ring? 615 00:29:46.440 --> 00:29:48.440 When I told her that, Tom, she was shocked I 616 00:29:48.519 --> 00:29:49.880 was able to leave a voicemail. 617 00:29:50.200 --> 00:29:52.680 Well, she was shocked at that, but she wasn't shocked 618 00:29:53.000 --> 00:29:53.920 that she didn't hear it. 619 00:29:54.000 --> 00:29:56.039 She never hears her phone ring? Is that right? 620 00:29:56.079 --> 00:29:56.279 Say? 621 00:29:56.359 --> 00:29:59.039 She also didn't hear her cell phone ring? What when 622 00:29:59.079 --> 00:29:59.480 I called her? 623 00:30:00.200 --> 00:30:03.519 No? No, no, no, oh god are you there? 624 00:30:03.680 --> 00:30:04.480 Yeah, we're here ring? 625 00:30:04.599 --> 00:30:06.680 But when I picked up, you weren't there. But now 626 00:30:06.720 --> 00:30:09.200 I got you. My office phone did not ring. 627 00:30:09.640 --> 00:30:13.000 Well, hey, Tom, I had a gentleman call. He said 628 00:30:13.000 --> 00:30:15.680 his small business had the exact same thing happened to him. 629 00:30:15.720 --> 00:30:18.079 He's been without service with Century Link for the last 630 00:30:18.079 --> 00:30:20.880 fifteen days. He finally just ported his number over to 631 00:30:20.960 --> 00:30:22.920 Comcast and is going to be lit back up with 632 00:30:22.960 --> 00:30:23.759 them one Monday. 633 00:30:24.440 --> 00:30:25.240 Oh my god. 634 00:30:25.279 --> 00:30:28.559 By the way, Comcast does internet and phones. That's who 635 00:30:28.599 --> 00:30:31.839 we have here at the office. 636 00:30:33.119 --> 00:30:35.960 This is oh wow, what's that? 637 00:30:36.440 --> 00:30:38.680 Her Her line line is ringing because we're on her 638 00:30:38.720 --> 00:30:39.240 cell phone. 639 00:30:39.400 --> 00:30:42.039 Oh who called her? 640 00:30:42.759 --> 00:30:43.319 Hopefully it was. 641 00:30:44.599 --> 00:30:45.759 An automatic call. 642 00:30:46.119 --> 00:30:50.880 I don't know how the hell they get through. Yeah, 643 00:30:50.920 --> 00:30:54.240 the telemarket that crap calls went through. Oh my god. 644 00:30:54.799 --> 00:30:57.079 So there was another man who had the same problems 645 00:30:57.079 --> 00:30:59.920 as me. What central length? You've been out for good 646 00:31:00.079 --> 00:31:00.759 teen days? 647 00:31:00.839 --> 00:31:01.039 Right? 648 00:31:01.200 --> 00:31:02.640 He took to Comcast. 649 00:31:02.920 --> 00:31:05.599 He's just ported his number over to Comcast, Sandy and 650 00:31:05.640 --> 00:31:08.359 said he just called it quits with col just couldn't 651 00:31:08.359 --> 00:31:08.799 handle it. 652 00:31:10.559 --> 00:31:13.279 Did you indicate so that you had before I do that? 653 00:31:13.359 --> 00:31:15.799 Did you indicate, yeah, we have a contact, Yeah, we do. 654 00:31:15.920 --> 00:31:17.119 What We're gonna send it over. 655 00:31:17.839 --> 00:31:19.119 Okay, what you stand? 656 00:31:19.400 --> 00:31:21.599 I'm gonna mark this as pending you stay in touch 657 00:31:21.640 --> 00:31:25.279 with us. Sure, okay, we're gonna send it a thank you, thank. 658 00:31:25.119 --> 00:31:25.920 You very much. 659 00:31:25.960 --> 00:31:27.799 Three or three seven one three talks seven one three 660 00:31:27.839 --> 00:31:28.720 eight two five five. 661 00:31:28.640 --> 00:31:29.400 Okay now. 662 00:31:30.960 --> 00:31:31.160 Kay. 663 00:31:32.519 --> 00:31:34.119 And by the way, today is car day. You know, 664 00:31:34.240 --> 00:31:36.880 Kevin's here and Jeff's here. We'll introduce them next hour 665 00:31:36.920 --> 00:31:39.400 and get some car calls going as well some texts. 666 00:31:39.480 --> 00:31:41.319 I want to remind you you can text me too 667 00:31:41.839 --> 00:31:45.839 on my Google Voice direct that's a personal number, folks. 668 00:31:46.119 --> 00:31:49.200 You can do that twenty four to seven. Seriously, uh, 669 00:31:49.279 --> 00:31:51.960 seven four seven fifty two eighty. 670 00:31:53.160 --> 00:31:54.960 Just don't abuse it, but I'm serious. 671 00:31:55.119 --> 00:31:57.759 You can text me seven four seven nine nine nine 672 00:31:57.799 --> 00:32:01.519 fifty two eighty, so write it down. If you have 673 00:32:01.599 --> 00:32:04.359 friends that have a problem, it comes directly to me. 674 00:32:04.640 --> 00:32:07.240 Now we also have the uh, you know, the texting 675 00:32:07.319 --> 00:32:10.880 for the station, which is five seven seven three nine. 676 00:32:10.920 --> 00:32:12.920 Nothing wrong with that one. If you want to text me, 677 00:32:13.000 --> 00:32:15.920 you can do that too, five seven seven three nine. 678 00:32:16.039 --> 00:32:16.400 All right. 679 00:32:17.720 --> 00:32:21.720 By the way, we are still uh, we're still going 680 00:32:21.759 --> 00:32:23.599 to take some car things as well. But Kay wants 681 00:32:23.599 --> 00:32:27.400 to talk about Champion Windows. What's going on? 682 00:32:28.440 --> 00:32:34.599 Yes, I had windows delivered at March twenty six. 683 00:32:34.759 --> 00:32:37.799 Now when you say delivered, were they installed as well? 684 00:32:38.039 --> 00:32:39.640 And right installed? 685 00:32:39.799 --> 00:32:40.119 Okay? 686 00:32:40.160 --> 00:32:47.240 And they came without the screens? Well, the installer made 687 00:32:47.279 --> 00:32:52.079 an order to order them, and they said they'd be 688 00:32:52.160 --> 00:32:56.839 ready in three months. Well they weren't. They said they 689 00:32:56.880 --> 00:32:59.440 hadn't hadn't even ordered my screen. 690 00:32:59.559 --> 00:33:02.880 No, do windows normally come with screens when you order 691 00:33:02.960 --> 00:33:03.759 them from Champion. 692 00:33:03.839 --> 00:33:05.920 I don't know this. I don't know jes Okay. 693 00:33:06.039 --> 00:33:08.799 I believe it's a illegal thing with the Windows. I've 694 00:33:08.799 --> 00:33:09.160 heard that. 695 00:33:09.440 --> 00:33:11.880 I've never heard of it being illegal or not. But 696 00:33:11.960 --> 00:33:14.240 I mean, in any case, you never got here's the 697 00:33:14.240 --> 00:33:14.839 bottom line. 698 00:33:14.839 --> 00:33:16.000 You never got your screens. 699 00:33:16.799 --> 00:33:17.319 That's right. 700 00:33:17.440 --> 00:33:21.920 And they're supposed to be ready now at the end 701 00:33:21.920 --> 00:33:25.000 of September, but I'm starting to think that they probably 702 00:33:25.079 --> 00:33:26.160 aren't even going to do it. 703 00:33:26.240 --> 00:33:29.400 Then, you know what, We're going to have somebody call 704 00:33:29.720 --> 00:33:32.240 and find out. But let me just say something, and 705 00:33:32.279 --> 00:33:35.400 I'm sorry to have to say this. If I had 706 00:33:35.480 --> 00:33:40.160 to pick one of the finest companies that went from 707 00:33:40.319 --> 00:33:44.279 the top of the mountain to Shinola, it would it 708 00:33:44.319 --> 00:33:45.200 would be Champion. 709 00:33:46.440 --> 00:33:48.519 Champion Huh, it's too bad. 710 00:33:48.720 --> 00:33:51.720 Champion is the worst company you can deal with. And 711 00:33:51.799 --> 00:33:57.000 I'm telling you right now, people do not use Champion windows, siding. 712 00:33:56.680 --> 00:33:58.640 Doors, or patios or whatever the hell they are. 713 00:33:59.440 --> 00:34:05.400 Champion is not the same company. It's not I used 714 00:34:05.440 --> 00:34:09.159 to know all of the people at Champion. They're all different. 715 00:34:09.679 --> 00:34:12.639 It's a whole different new company that owns it. They 716 00:34:12.840 --> 00:34:19.159 suck Champion windows. Avoid them. You can call me personally. 717 00:34:19.199 --> 00:34:23.440 We have never once, never, once had them solve a 718 00:34:23.519 --> 00:34:27.840 problem for a consumer, not once in the last few years. 719 00:34:28.079 --> 00:34:31.679 They absolutely suck Champion windows. 720 00:34:32.079 --> 00:34:32.880 Remember it. 721 00:34:36.320 --> 00:34:39.559 Go with a sure thing. Denver's best roofer Excel roofing 722 00:34:39.679 --> 00:34:42.320 dot com. You don't pay a cent until you're content. 723 00:34:45.679 --> 00:34:48.880 Time for an insurance check up free, no obligation. In comparison, 724 00:34:49.000 --> 00:34:52.519 call Compass Insurance paying too much your coverage at dozens 725 00:34:52.559 --> 00:34:55.320 of insurance companies. Find out now three O three seven 726 00:34:55.320 --> 00:34:57.679 to seven to one help. You'll think you're his only 727 00:34:57.760 --> 00:35:00.119 customer when you choose Frank durand the real estate Man 728 00:35:00.280 --> 00:35:03.679 dot com to list your home with Remax Alliance three 729 00:35:03.760 --> 00:35:08.679 oh three nine two zero sixteen twenty two. 730 00:35:11.880 --> 00:35:12.679 Ripped up. 731 00:35:14.159 --> 00:35:14.840 News. 732 00:35:15.400 --> 00:35:16.519 You need advice so. 733 00:35:16.599 --> 00:35:17.199 You don't have. 734 00:35:19.440 --> 00:35:21.840 Come running Just as nas as we can. 735 00:35:23.119 --> 00:35:27.079 Shooter's gonna help come Man. 736 00:35:26.559 --> 00:35:29.360 Six is the Troubleshooter Show. 737 00:35:29.400 --> 00:35:35.119 No Tom Martino, Hi Tom Martino here, Welcome to the show, folks. 738 00:35:35.559 --> 00:35:36.920 Okay, for the first time. 739 00:35:36.760 --> 00:35:38.679 This morning, we have open line so you can get 740 00:35:38.760 --> 00:35:41.079 right in at three O three seven one three talk 741 00:35:41.599 --> 00:35:44.559 three oh three seven one three eight two five five 742 00:35:45.519 --> 00:35:48.519 or three oh three Martino. That's three oh three six 743 00:35:48.639 --> 00:35:53.920 two seven eight four six six. What's going on today's 744 00:35:53.960 --> 00:35:54.400 car day? 745 00:35:54.599 --> 00:35:54.760 Now? 746 00:35:54.800 --> 00:35:58.000 We don't talk just cars, but we will bat it 747 00:35:58.039 --> 00:36:01.800 around a little here. Transmissions Denver dot Com is Jeff 748 00:36:01.800 --> 00:36:04.880 Fixed website for camera transmission. And then Kevin Kulkin has 749 00:36:04.920 --> 00:36:07.000 shared an auto tech dot com they're both here. 750 00:36:07.440 --> 00:36:10.079 So guys, uh, the heat. 751 00:36:12.159 --> 00:36:16.840 Did you see anything particularly troubling with the heat, cars, 752 00:36:16.960 --> 00:36:18.239 things people are missing or. 753 00:36:18.239 --> 00:36:19.480 Was it pretty pretty good? 754 00:36:19.559 --> 00:36:22.400 I mean, any any uptick in anything, guys with the heat, 755 00:36:22.400 --> 00:36:24.079 because I always talk about heat. 756 00:36:23.880 --> 00:36:25.760 We definitely see an uptick in the in the work 757 00:36:25.800 --> 00:36:26.599 when the heat comes in. 758 00:36:26.679 --> 00:36:29.559 Really extreme more so than extreme cold. Are about the same, 759 00:36:29.960 --> 00:36:30.679 probably more so. 760 00:36:31.199 --> 00:36:34.000 But the extreme cold is also good to our industry. 761 00:36:34.280 --> 00:36:38.519 Okay, so extreme cold would be hard on which which. 762 00:36:38.360 --> 00:36:41.519 Similarily hard parts as far as the transmission is concerned. 763 00:36:41.639 --> 00:36:45.840 As far as the regular car keV car starting okay, yeah, 764 00:36:45.880 --> 00:36:50.239 people can't get start proper, okay. 765 00:36:50.559 --> 00:36:53.880 And then hot is basically everything belts, hoses. 766 00:36:53.519 --> 00:36:57.119 Air conditioning, stressed everything, lubrication. 767 00:36:57.719 --> 00:36:59.960 And and by the way, uh we'll go to the phones. 768 00:37:00.119 --> 00:37:02.760 Callers take priority. But these are important discussions. So what 769 00:37:02.800 --> 00:37:06.119 can they do in the heat. You have to keep 770 00:37:06.159 --> 00:37:10.199 your cooling system at optimum operating a level. 771 00:37:10.320 --> 00:37:12.559 So the trick is to not wait till you get 772 00:37:12.559 --> 00:37:15.159 the extreme if you just do regular basic maintenance. 773 00:37:15.320 --> 00:37:20.199 So what is what is the school on cooling? Every 774 00:37:20.239 --> 00:37:22.360 two years flushing changing. 775 00:37:22.199 --> 00:37:23.920 You know, depending on my lids and everything else. 776 00:37:23.920 --> 00:37:25.679 Do just keep it topped or do you change it? 777 00:37:25.719 --> 00:37:26.480 Do you actually? 778 00:37:26.559 --> 00:37:28.280 I think you need to change it because it does 779 00:37:28.320 --> 00:37:30.880 get acidic. So let's start eating away in itself well. 780 00:37:30.880 --> 00:37:32.440 And if you are having to keep it top, you've 781 00:37:32.440 --> 00:37:34.199 got a leak someplace that needs to be address. 782 00:37:34.239 --> 00:37:36.360 Shouldn't have to really add. 783 00:37:35.920 --> 00:37:38.119 It's a contained system. It's just not like engine oil. 784 00:37:38.159 --> 00:37:40.119 It's not going to burn it, it's not drinking it. 785 00:37:40.159 --> 00:37:42.679 So if you're losing ana freeze, then you've got a 786 00:37:42.760 --> 00:37:47.039 leak someplace. Always, yes, whether it's whether it's through the 787 00:37:47.039 --> 00:37:49.800 engine itself like the wayhead, or whether it's something that's 788 00:37:49.880 --> 00:37:51.199 dripping on the ground, you are. 789 00:37:51.159 --> 00:37:53.880 Losing the expand can it get out of the expansion 790 00:37:53.880 --> 00:37:54.960 a little over? 791 00:37:56.079 --> 00:37:58.119 If it's to the proper level, it can't get out? 792 00:37:58.800 --> 00:38:00.920 Okay, abe Is, I don't know what you're going about, 793 00:38:00.920 --> 00:38:01.440 but it's okay. 794 00:38:01.440 --> 00:38:04.960 What's going on, abees? A roofing problem? 795 00:38:05.159 --> 00:38:07.239 Are roofing? Go ahead? Abos? What's going on? 796 00:38:08.719 --> 00:38:11.719 Well, my sister needs a rope fixed. 797 00:38:13.119 --> 00:38:15.719 Oh, by the way, hold on one sec sus what 798 00:38:15.800 --> 00:38:18.199 did we do with K and her screens. Are we 799 00:38:18.239 --> 00:38:20.119 going to give this to somebody to call champion? 800 00:38:20.199 --> 00:38:20.519 Already? 801 00:38:20.559 --> 00:38:22.320 Send it to chopper, A chopper. 802 00:38:22.360 --> 00:38:25.440 Okay, let me put that down, because a champion I 803 00:38:25.559 --> 00:38:27.199 just went off on a tyrant chopper. 804 00:38:27.400 --> 00:38:29.679 We assigned that to. Okay, go ahead, dear, sorry ABIs, 805 00:38:29.679 --> 00:38:30.119 go ahead. 806 00:38:31.360 --> 00:38:31.679 Okay. 807 00:38:31.760 --> 00:38:37.320 Anyways, uh, these sales people come around, you know, as 808 00:38:37.320 --> 00:38:39.760 they're in the neighborhood and Gebus. 809 00:38:40.159 --> 00:38:42.159 We signed a contract thinking it was. 810 00:38:42.119 --> 00:38:43.519 For hus Avis. 811 00:38:43.519 --> 00:38:46.039 Did they say they needed you to sign something to 812 00:38:46.119 --> 00:38:47.920 look at the roof? 813 00:38:49.679 --> 00:38:49.760 Uh? 814 00:38:49.920 --> 00:38:51.880 No, they just stopped buying and said can we look 815 00:38:51.880 --> 00:38:52.440 at your rope? 816 00:38:52.519 --> 00:38:55.239 And since but you didn't sign anything, is that right 817 00:38:56.679 --> 00:38:57.679 not to look at the roof? 818 00:38:57.800 --> 00:38:57.880 No? 819 00:38:58.760 --> 00:38:59.119 Okay? 820 00:38:59.159 --> 00:39:01.480 And when they looked at roof, then what did they say? 821 00:39:03.000 --> 00:39:06.119 They came back and said, the rep that's and such 822 00:39:07.000 --> 00:39:11.800 dammage and sign this contract and. 823 00:39:11.719 --> 00:39:12.800 It's to do the roof. 824 00:39:13.119 --> 00:39:14.840 Did you sign the contract? 825 00:39:16.159 --> 00:39:18.239 Unfortunately she did not understand. 826 00:39:18.679 --> 00:39:21.920 And who is this you're talking about? A friend, your sister, 827 00:39:22.079 --> 00:39:24.199 my sister. Okay, now. 828 00:39:26.280 --> 00:39:27.119 I want to know this. 829 00:39:27.679 --> 00:39:28.599 What is wrong? 830 00:39:28.880 --> 00:39:29.119 Now? 831 00:39:29.320 --> 00:39:33.039 I'm not It sounds like, first of all, you should 832 00:39:33.079 --> 00:39:35.559 never sign a contract based on someone at the door. Ever, 833 00:39:35.760 --> 00:39:37.920 you should always check out the company. If it just 834 00:39:37.960 --> 00:39:41.079 so happens when you check out companies they happen to 835 00:39:41.079 --> 00:39:44.360 be a good company. That's okay. But again, here's what 836 00:39:44.400 --> 00:39:47.599 I detest about roofers. They knock on the door. Usually 837 00:39:47.639 --> 00:39:50.880 they trick people into signing a contract that day, sometimes 838 00:39:50.920 --> 00:39:52.760 even before looking at the roof. They say you got 839 00:39:52.800 --> 00:39:55.039 to sign for us to see the roof. Then they sign, 840 00:39:55.360 --> 00:39:57.679 or they get you to sign afterwards. And the worst 841 00:39:57.679 --> 00:40:01.199 part is the contracts are usually illegal in Colorado. A 842 00:40:01.280 --> 00:40:04.440 contract has to be fully specified with materials and labor 843 00:40:04.679 --> 00:40:07.039 and every dime has to be on there. And then 844 00:40:07.920 --> 00:40:10.719 that is what you use to know if your insurance 845 00:40:10.760 --> 00:40:14.119 company is being straight with you. So the contract that 846 00:40:14.239 --> 00:40:16.400 she signed, was it in detail? 847 00:40:18.440 --> 00:40:22.119 There was no information as to how much. 848 00:40:22.400 --> 00:40:24.360 Of course not, you know I see, of course not. 849 00:40:24.440 --> 00:40:26.840 I'll bet you, and I bet you I know why. 850 00:40:27.119 --> 00:40:27.559 I bet you. 851 00:40:27.599 --> 00:40:30.280 I know why because it said something about we'll do 852 00:40:30.320 --> 00:40:32.079 whatever the insurance company approves. 853 00:40:33.440 --> 00:40:33.639 Right. 854 00:40:34.320 --> 00:40:36.960 That is the worst roofing company you can ever have 855 00:40:37.199 --> 00:40:40.960 in the world. People listen to me, if ever you 856 00:40:41.119 --> 00:40:44.639 have a roofer who says on a contract they will 857 00:40:44.639 --> 00:40:47.599 do whatever the insurance company approves, kick them in the 858 00:40:47.599 --> 00:40:48.480 ass down the road. 859 00:40:48.719 --> 00:40:51.760 Do not use them ever, ever, ever, ever. 860 00:40:52.199 --> 00:40:56.159 In fact, you must insist on a full detailed contract. 861 00:40:56.360 --> 00:40:58.960 Now when they say, oh, we don't have to we're 862 00:40:58.960 --> 00:41:01.880 going to do whatever the insurance company does. No, you 863 00:41:02.000 --> 00:41:05.760 want to know what you need, how much you need, 864 00:41:06.119 --> 00:41:09.199 and how much it will cost. Then when the adjuster 865 00:41:09.880 --> 00:41:14.119 comes and says you don't need this, you can think, well. 866 00:41:14.039 --> 00:41:14.599 Yes I do. 867 00:41:14.760 --> 00:41:19.039 My roofer says I do, Then you at least have knowledge. 868 00:41:19.360 --> 00:41:24.480 You don't have knowledge when a roofer says whatever the 869 00:41:24.599 --> 00:41:29.840 insurance company approves, or something to that effect, and so 870 00:41:29.960 --> 00:41:33.840 that that contract, in my opinion, is illegal and she 871 00:41:33.920 --> 00:41:35.840 should be able to get out of it. They should 872 00:41:35.880 --> 00:41:38.800 also give her three days to sin without any kind 873 00:41:38.920 --> 00:41:42.519 of penalty. Were you going to say that, Jeff? Did you? 874 00:41:42.559 --> 00:41:43.559 Did you ever have guys come. 875 00:41:43.480 --> 00:41:43.920 To your house? 876 00:41:44.400 --> 00:41:46.920 Yeah, all the time, do it all the time. 877 00:41:48.199 --> 00:41:51.159 None of them want to do detailed contracts except excel roofing. 878 00:41:51.199 --> 00:41:52.800 And the easiest way to get them off the porch 879 00:41:52.840 --> 00:41:53.760 is just tell him you're a renter. 880 00:41:55.719 --> 00:41:59.440 So your sister, when did she sign the contract. 881 00:42:00.000 --> 00:42:02.400 A few weeks ago? And there was a seventy two 882 00:42:02.480 --> 00:42:03.320 hour clause on it? 883 00:42:03.639 --> 00:42:08.760 Did she and she didn't cancel, right right, Okay, Now 884 00:42:08.880 --> 00:42:11.079 I want to know something else because this is important. 885 00:42:11.639 --> 00:42:14.199 Did she pay any money up front? 886 00:42:15.000 --> 00:42:15.280 No? 887 00:42:15.719 --> 00:42:19.880 Thank god? Now can you send that contract to us? 888 00:42:22.000 --> 00:42:22.239 Yes? 889 00:42:22.920 --> 00:42:25.400 What is the name of the. 890 00:42:25.400 --> 00:42:30.079 Roofer Elijen Construction. 891 00:42:29.840 --> 00:42:31.480 Elijah or Elijah? 892 00:42:31.639 --> 00:42:31.719 What? 893 00:42:32.639 --> 00:42:35.559 E E L Y S I O N E. 894 00:42:36.679 --> 00:42:39.320 L y I S O N. 895 00:42:40.760 --> 00:42:41.000 Why? 896 00:42:41.920 --> 00:42:42.000 Like? 897 00:42:42.400 --> 00:42:46.760 Yes, Elizon, Elizon? 898 00:42:48.760 --> 00:42:51.360 I don't know. Can you find an Elizon roofing anywhere? 899 00:42:51.400 --> 00:42:51.679 Guys? 900 00:42:53.440 --> 00:42:56.039 Not yet, It's on the internet. 901 00:42:55.840 --> 00:42:58.480 It is, Okay, help me again, E. 902 00:42:58.440 --> 00:43:03.559 L I why? Why is I a n? 903 00:43:03.760 --> 00:43:05.400 Okay? Okay, listen. 904 00:43:07.760 --> 00:43:11.880 They have no business leaving a contract with no prices, 905 00:43:12.239 --> 00:43:14.920 no materials, no specifications. 906 00:43:15.280 --> 00:43:17.239 So what is your sister's concern? 907 00:43:17.719 --> 00:43:20.199 Now, I'm not saying, by the way, I don't know 908 00:43:20.280 --> 00:43:23.760 these people. I'm assuming they're bad. They're bad because they 909 00:43:23.880 --> 00:43:26.840 for they started out bad. They didn't give her the 910 00:43:26.920 --> 00:43:30.679 proper contract. So what I want to know is, what 911 00:43:30.840 --> 00:43:32.079 is your sister's concern? 912 00:43:35.119 --> 00:43:38.360 Well, it's more my concern because my sister got confused 913 00:43:38.360 --> 00:43:40.840 at the whole thing, and she's I'm afraid she's going. 914 00:43:40.840 --> 00:43:43.880 To get took and she may. She may because they're 915 00:43:43.880 --> 00:43:47.000 going to come back for some money. Now, is there 916 00:43:47.079 --> 00:43:50.119 a penalty clause? It sounds like you're looking at the 917 00:43:50.159 --> 00:43:51.119 contract right. 918 00:43:52.960 --> 00:43:54.199 It's on my phone. 919 00:43:54.239 --> 00:43:56.559 Is there a penalty clause on that? 920 00:43:58.239 --> 00:44:02.800 Yeah? Fifteen percent the insurance sentlement? 921 00:44:03.400 --> 00:44:06.119 Oh my god, these people are such dog meat. 922 00:44:06.639 --> 00:44:09.519 Okay, I want you to send that contract to us, Sus, 923 00:44:09.880 --> 00:44:12.800 have her send the contract. Okay, hold on, I'm gonna 924 00:44:12.800 --> 00:44:14.880 put you on hold for a minute. I'm gonna go 925 00:44:14.960 --> 00:44:16.639 back to her, but I want to I want to 926 00:44:16.679 --> 00:44:20.840 look at the contract, so Sus, we'll talk to you 927 00:44:20.920 --> 00:44:21.320 in a minute. 928 00:44:21.360 --> 00:44:21.719 Avis. 929 00:44:23.280 --> 00:44:27.519 Do you see why I say excel roofing, I swear 930 00:44:27.559 --> 00:44:30.199 to god, they will never trick. 931 00:44:29.960 --> 00:44:30.599 People like that. 932 00:44:32.639 --> 00:44:36.320 Why would you want to do business with a company 933 00:44:36.880 --> 00:44:41.199 that gives no specifications whatsoever and is going to work 934 00:44:41.199 --> 00:44:43.800 with your insurance company. That is the worst kind of 935 00:44:43.880 --> 00:44:46.559 roof you can get. Did you guys find this Elizian? 936 00:44:47.079 --> 00:44:49.199 Yeah, they've got a they've got a physical presence. 937 00:44:49.360 --> 00:44:49.800 They do. 938 00:44:50.079 --> 00:44:51.880 All right, I'm gonna look them up and I'm gonna 939 00:44:51.880 --> 00:44:54.599 look at the contract. Meanwhile, people, do yourself a favor. 940 00:44:55.599 --> 00:44:58.639 Excel roofing dot com. They're not going to play these games. 941 00:44:58.960 --> 00:45:02.280 You will get a full, detailed contract in writing, you 942 00:45:02.320 --> 00:45:05.639 will get no penalty clauses, nothing like that. 943 00:45:07.119 --> 00:45:09.199 Okay, I'm telling you that's what you. 944 00:45:09.239 --> 00:45:16.239 Need, and uh it's uh excel Roofing dot Com three 945 00:45:16.320 --> 00:45:19.480 O three seven sixty one sixty four hundred and the 946 00:45:19.639 --> 00:45:22.880 still other until other companies start doing business that way. 947 00:45:23.159 --> 00:45:25.159 I'm just gonna tell it like it is. We have 948 00:45:25.199 --> 00:45:32.920 more coming right up on the Troubleshooter Show. Go with 949 00:45:33.000 --> 00:45:36.559 a sure thing Denver's best roofer excel Roofing dot Com. 950 00:45:36.599 --> 00:45:38.639 You don't pay a cent until you're content. 951 00:45:42.000 --> 00:45:45.159 Time for an insurance check up free no obligation comparison 952 00:45:45.320 --> 00:45:48.880 call Compass Insurance paying too much your coverage at dozens 953 00:45:48.880 --> 00:45:51.599 of insurance companies find out now three oh three seven 954 00:45:51.719 --> 00:45:54.519 seven to one help. You'll think you're his only customer 955 00:45:54.559 --> 00:45:56.800 when you choose Frank durand the real estate Man dot 956 00:45:56.840 --> 00:46:00.599 com to list your home with Remax Alliance three nine 957 00:46:00.639 --> 00:46:09.599 two zero sixteen twenty two. Hi Tom Martino, your troubleshooter. 958 00:46:10.559 --> 00:46:16.559 Probidenergy dot com for dependable solar people. You know there's 959 00:46:16.599 --> 00:46:21.280 only two contractors we really endorse here. Probidenergy dot Com. 960 00:46:21.400 --> 00:46:25.559 They can help you with commercial or residential systems. Okay, 961 00:46:26.119 --> 00:46:28.679 now we're waiting for an email on that roofing company. 962 00:46:29.079 --> 00:46:31.639 But we looked them up. Guys, help me look them up. 963 00:46:32.119 --> 00:46:37.199 How would you pronounce the name Elysian? It looks Elysian 964 00:46:37.880 --> 00:46:42.599 and uh man avs Avis, Avis Shannon, let's pull her 965 00:46:42.639 --> 00:46:45.840 up real quick here, Avis. They have the worst ratings 966 00:46:45.880 --> 00:46:49.199 you could have, and as suspected, they're accredited by the 967 00:46:49.199 --> 00:46:53.880 Better Business Grip Plus, which is a sure danger sign. 968 00:46:53.960 --> 00:46:56.519 And I'm really serious when I tell you that the 969 00:46:56.559 --> 00:47:00.119 Better Business Bureau today is a shadow of its form. 970 00:47:01.039 --> 00:47:05.119 It is a dinosaur. It is a disservice to businesses. 971 00:47:05.559 --> 00:47:09.880 And I urge people not to depend, nor nor believe 972 00:47:10.039 --> 00:47:13.199 the Better Business Bureau. We have found people in prison 973 00:47:13.280 --> 00:47:16.760 with bad with great ratings. We have found people like Elysian, 974 00:47:17.079 --> 00:47:20.760 which hardly has a good review. They're so bad the reviews. 975 00:47:20.800 --> 00:47:23.000 What are those reviews saying, Kevin that you see there? 976 00:47:23.400 --> 00:47:25.679 Just start nightmare to work with? The show up one 977 00:47:25.719 --> 00:47:27.960 to start out, one star, one star, one star. 978 00:47:28.440 --> 00:47:31.519 Yep, God, guys, what did you find? 979 00:47:31.719 --> 00:47:33.400 And you can only find them on Yelp and then 980 00:47:33.440 --> 00:47:34.639 two very obscure. 981 00:47:35.199 --> 00:47:36.599 Yeah, they're not on Google at all. 982 00:47:36.719 --> 00:47:40.000 Yeah, So if you see this, I recommend against Elysian 983 00:47:40.280 --> 00:47:44.639 absolutely or else. Yeah, I would say Elysian Elysian E 984 00:47:44.800 --> 00:47:49.360 L Y S I A N and they seem to 985 00:47:49.400 --> 00:47:51.639 be a nationwide company, but they have an office here 986 00:47:51.679 --> 00:47:56.519 on North Pey Coast. And again they gave her a 987 00:47:56.559 --> 00:48:01.360 blank contract. Remember, blank contracts are bad contract always in roofing. 988 00:48:01.880 --> 00:48:04.079 Whether it's enough to get her out of it, I'm 989 00:48:04.119 --> 00:48:08.039 going to look that up because I don't think it's 990 00:48:08.159 --> 00:48:13.239 legal in the state of Colorado. I ought to ask 991 00:48:13.280 --> 00:48:15.199 one of my roofers, but I want to make sure 992 00:48:15.239 --> 00:48:18.599 they know about whether or not people can get out 993 00:48:18.639 --> 00:48:21.920 of the contract as a result of it being. 994 00:48:23.519 --> 00:48:26.519 Not state Now I shouldn't say state approved. 995 00:48:26.800 --> 00:48:34.719 The state actually specifies what should be in a roofing contract. Now, 996 00:48:34.760 --> 00:48:37.840 if it's not in the contract, would that make the 997 00:48:37.920 --> 00:48:42.039 contract null and void? I'm hoping it does. I'm going 998 00:48:42.119 --> 00:48:46.480 to look that up too. Now we have Bill, who's calling. 999 00:48:47.719 --> 00:48:48.000 Bill? 1000 00:48:49.159 --> 00:48:49.960 Hey, what's up? 1001 00:48:50.280 --> 00:48:50.360 What? 1002 00:48:50.599 --> 00:48:50.760 Oh? 1003 00:48:50.840 --> 00:48:51.559 Jay is calling? 1004 00:48:51.599 --> 00:48:54.599 In? Hold on? Let me bring Jay. Oh, I'm sorry 1005 00:48:54.639 --> 00:48:57.719 I thought he was calling. Okay, go ahead, Bill, Well. 1006 00:48:57.480 --> 00:48:59.440 I'm just wondering I was listening to you if I 1007 00:48:59.480 --> 00:49:07.000 should be concerned because but my email is the central 1008 00:49:07.320 --> 00:49:12.480 which used to be Mountain Peak, and I go, well. 1009 00:49:11.639 --> 00:49:14.920 Well, hold on now, it's way different than that. Mountain 1010 00:49:14.920 --> 00:49:18.159 Peak had a E Central was separate from Mountain Peak. 1011 00:49:18.199 --> 00:49:22.119 But that they but it doesn't matter. So listen. The 1012 00:49:22.239 --> 00:49:26.000 name of your email is not as important the name 1013 00:49:26.559 --> 00:49:29.199 as where it is housed. 1014 00:49:29.840 --> 00:49:31.519 Where is that email? Now? 1015 00:49:33.320 --> 00:49:34.440 What do you mean by hous? 1016 00:49:35.039 --> 00:49:37.360 Okay, when you log in? Where do you log in? 1017 00:49:39.480 --> 00:49:39.760 Okay? 1018 00:49:40.119 --> 00:49:41.119 Right to Central? 1019 00:49:42.320 --> 00:49:44.480 Is there is Central still around? 1020 00:49:45.920 --> 00:49:46.119 Yeah? 1021 00:49:46.199 --> 00:49:47.800 I guess we pay for it each month? 1022 00:49:48.079 --> 00:49:50.159 Okay, I didn't even know they were still around. I 1023 00:49:50.199 --> 00:49:52.320 swear to god, I dealt with them so many years ago. 1024 00:49:52.920 --> 00:49:59.119 E Central hold on, they hold on Central Consulting website. Okay, 1025 00:49:59.360 --> 00:50:02.400 well there's they're pretty good. They're still around, My goodness, 1026 00:50:02.400 --> 00:50:03.000 that's wonderful. 1027 00:50:03.159 --> 00:50:04.000 Yeah, I've had them. 1028 00:50:04.119 --> 00:50:06.199 Oh they've been around for years. Absolutely. 1029 00:50:06.440 --> 00:50:08.199 Yeah, I've had them since Mark stopped. 1030 00:50:08.400 --> 00:50:11.000 Yeah, they were a good company. Oh so you used 1031 00:50:11.000 --> 00:50:13.519 to have Mountain Peak and then you went to East Central. 1032 00:50:13.639 --> 00:50:16.559 Yeah, right when they got which we switched. We had nothing, you. 1033 00:50:16.559 --> 00:50:17.480 Know what East Central. 1034 00:50:17.519 --> 00:50:20.719 I swear, I'm so impressed that they're still around. God, 1035 00:50:20.800 --> 00:50:22.639 how many years have they been around? 1036 00:50:23.719 --> 00:50:28.880 Well, it's probably I just relate to being online since 1037 00:50:28.960 --> 00:50:30.000 Monica Lewinsky. 1038 00:50:31.320 --> 00:50:33.199 It was before that. 1039 00:50:33.199 --> 00:50:34.760 That's when we were Mountain Peaks. 1040 00:50:35.039 --> 00:50:38.760 It was before the which gosh, we ought to get, 1041 00:50:38.800 --> 00:50:41.320 you know what, We ought to talk to them. Although 1042 00:50:41.360 --> 00:50:44.639 I will tell you this, they give you the email setup. 1043 00:50:45.000 --> 00:50:47.599 I'm not sure technical support. 1044 00:50:48.079 --> 00:50:50.519 I don't know. I mean, have you ever called them? 1045 00:50:50.519 --> 00:50:52.400 I have you ever talked to them? 1046 00:50:52.440 --> 00:50:52.519 Or? 1047 00:50:52.719 --> 00:50:54.079 How much do you pay for email? 1048 00:50:54.679 --> 00:50:58.440 About ten or fifteen dollars a month? Ten dollars a month? 1049 00:50:58.519 --> 00:51:01.239 Yeah, and I wouldn't do that. 1050 00:51:02.360 --> 00:51:03.960 Gmail is free, I. 1051 00:51:03.960 --> 00:51:06.480 Know, and I got a Gmail. I just just said 1052 00:51:06.480 --> 00:51:08.400 everything's tied up to the East Central? 1053 00:51:08.440 --> 00:51:10.480 That like, what's tied up to the Central? Why do 1054 00:51:10.519 --> 00:51:13.559 people say that? Why do people feel tied to a company? 1055 00:51:13.840 --> 00:51:16.360 Tell me what ties you to E Central? Are you 1056 00:51:16.480 --> 00:51:19.840 a big executive, worldwide executive and you have millions of 1057 00:51:19.840 --> 00:51:20.599 dollars that say? 1058 00:51:20.639 --> 00:51:22.039 What's tied up with the Central? 1059 00:51:22.079 --> 00:51:22.280 Bill? 1060 00:51:22.960 --> 00:51:24.840 Well? Nothing except okay. 1061 00:51:24.599 --> 00:51:27.199 You just said everything. Now you said nothing. So and 1062 00:51:27.239 --> 00:51:29.000 I'm not trying to trick you. And I know you're 1063 00:51:29.039 --> 00:51:31.960 a frequent caller, But tell me why you can't just 1064 00:51:32.079 --> 00:51:35.719 forward that email to your Gmail and keep Gmail. I'm 1065 00:51:35.719 --> 00:51:38.360 not saying the central or bad people. But why would 1066 00:51:38.400 --> 00:51:41.239 you ever pay fifteen bucks a month for something you can. 1067 00:51:41.079 --> 00:51:43.559 Get free and better and yes better. 1068 00:51:43.760 --> 00:51:47.719 Gmail has better encryption and better safety and better security 1069 00:51:48.119 --> 00:51:49.400 and better services. 1070 00:51:49.480 --> 00:51:51.599 You can get a free voice. 1071 00:51:51.320 --> 00:51:53.760 Account, you can get a free drive account, you can 1072 00:51:53.800 --> 00:51:57.000 get free auxiliary problems. You know, why would you ever 1073 00:51:57.639 --> 00:52:00.599 use something that charges you ten to fifteen a month? 1074 00:52:01.039 --> 00:52:03.559 I mean why? I mean I wouldn't. 1075 00:52:04.480 --> 00:52:07.239 I only keep it because of all my old friends 1076 00:52:07.280 --> 00:52:07.760 that I love. 1077 00:52:08.320 --> 00:52:12.599 Well, forward the email and then eventually, when you get 1078 00:52:12.639 --> 00:52:15.840 that email, you send them one saying here's my new email, 1079 00:52:16.159 --> 00:52:17.440 and then be done with it. 1080 00:52:18.360 --> 00:52:21.559 Okay, That's what I'm just wondering. That's I've always wanted 1081 00:52:21.559 --> 00:52:24.880 to because I wonder why I'm paying fifteen bucks a month. 1082 00:52:25.239 --> 00:52:28.480 Well I wouldn't, that's sure as hell wouldn't. But I'm impressed. 1083 00:52:28.519 --> 00:52:30.719 Look at I'm not saying it's a bad company. 1084 00:52:30.960 --> 00:52:34.320 But they only have three Google reviews and they're from 1085 00:52:35.119 --> 00:52:37.480 a year ago or five years ago. Are you are 1086 00:52:37.519 --> 00:52:41.079 you sure there's look it. I don't know if they're 1087 00:52:41.079 --> 00:52:43.280 in business. Maybe they are, maybe they're not here. All 1088 00:52:43.320 --> 00:52:48.159 I'm saying is this, Okay, what I'm saying is you 1089 00:52:48.199 --> 00:52:50.559 should not have to pay for email service period. 1090 00:52:51.079 --> 00:52:54.480 I know, I know, and you know. I don't know 1091 00:52:54.519 --> 00:52:58.280 why I ever stuck with them because they're customers support. 1092 00:52:59.159 --> 00:53:00.239 They're just nat the. 1093 00:53:00.360 --> 00:53:03.280 Woman by the way. 1094 00:53:03.840 --> 00:53:07.920 If people are wondering, well, thanks for calling Bill, but 1095 00:53:08.400 --> 00:53:11.960 get off of et Central and get free email. And 1096 00:53:12.119 --> 00:53:15.599 you can't have that many old friends for God's sakes. Well, 1097 00:53:15.639 --> 00:53:17.559 I'm sorry. I don't want to put it that way, Bill. 1098 00:53:18.079 --> 00:53:20.760 I don't want to be you know, Bill, I don't 1099 00:53:20.800 --> 00:53:22.639 want to be mean to you. I'm saying, like you know, 1100 00:53:23.000 --> 00:53:24.880 before they go to heaven, I mean, just you know, 1101 00:53:25.000 --> 00:53:27.480 have them, have them learn a new email address. I 1102 00:53:27.519 --> 00:53:33.280 think they any old dog can learn that trick, right Google. 1103 00:53:32.960 --> 00:53:35.000 And have everything forward as you think can. 1104 00:53:35.039 --> 00:53:38.480 No, no, for the you forward it just in the beginning. 1105 00:53:39.320 --> 00:53:42.079 Then what you do is you tell them not to 1106 00:53:42.119 --> 00:53:44.719 write to that anymore and you give them your new 1107 00:53:44.760 --> 00:53:48.880 email address. Now we emailed the contract. I got that 1108 00:53:49.039 --> 00:53:52.239 contract to look at for that roofing company. Thanks for 1109 00:53:52.320 --> 00:53:54.679 calling Bill. So I'm going to bring up Avis right 1110 00:53:54.719 --> 00:53:57.280 after the break and we'll talk about this. Meanwhile, people 1111 00:53:57.320 --> 00:54:02.960 get your calls in, get help, get information, gets get what. 1112 00:54:02.800 --> 00:54:04.400 You need to make your life better. 1113 00:54:04.920 --> 00:54:06.599 That's what we do on the show every day three 1114 00:54:06.840 --> 00:54:10.800 three seven one three talk, and part of that is 1115 00:54:10.880 --> 00:54:14.480 regenerative therapy Denverregen dot com. 1116 00:54:14.840 --> 00:54:18.679 They do stem cell therapy. They rid you of pain. 1117 00:54:19.400 --> 00:54:23.599 I personally experience this treatment and will tell you it 1118 00:54:23.679 --> 00:54:26.440 did wonders for me and it can help you with 1119 00:54:26.519 --> 00:54:27.639 a lot of conditions. 1120 00:54:28.239 --> 00:54:34.280 Denver Region dot com. 1121 00:54:34.480 --> 00:54:37.719 Go with a sure thing Denver's best roofer Excel Roofing 1122 00:54:37.840 --> 00:54:40.480 dot com. You don't pay a cent until you're content. 1123 00:54:43.880 --> 00:54:47.039 Time for an insurance check up free, no obligation. In comparison, 1124 00:54:47.159 --> 00:54:50.760 call Compass Insurance pain too much your coverage at dozens 1125 00:54:50.760 --> 00:54:53.480 of insurance companies find out now three O three seven 1126 00:54:53.599 --> 00:54:56.400 seven to one help. You'll think you're his only customer 1127 00:54:56.440 --> 00:54:58.679 when you choose Frank durand the real estate Man dot 1128 00:54:58.719 --> 00:55:02.239 com to list your home with Remax Alliance threeh three 1129 00:55:02.320 --> 00:55:08.639 nine two zero sixteen twenty two. Hi Tom Martine, your troubleshooter. 1130 00:55:08.719 --> 00:55:11.760 Three oh three seven one three talks seven one three 1131 00:55:12.239 --> 00:55:19.960 eight two five five listen. I read this contract, Avis, 1132 00:55:20.079 --> 00:55:23.800 I read it. Let's bring Avis up. The roofing contract 1133 00:55:23.920 --> 00:55:27.320 has nothing about the scope of work. 1134 00:55:27.639 --> 00:55:30.719 Did you know that exactly. Now, I thought it was 1135 00:55:30.760 --> 00:55:31.760 pretty ambiguous. 1136 00:55:31.960 --> 00:55:33.719 Let me let me explain this to you because I 1137 00:55:33.760 --> 00:55:37.000 want you to have some ammunition here. I'm not going 1138 00:55:37.079 --> 00:55:39.000 to give you legal advice. I will tell you some 1139 00:55:39.119 --> 00:55:42.679 of this does come from our attorneys. Okay, but it's 1140 00:55:42.719 --> 00:55:45.440 not advice to you or this contract they didn't read it. 1141 00:55:45.920 --> 00:55:48.679 But in general, if it was me, I'm going to 1142 00:55:48.760 --> 00:55:50.599 tell you how I would react. 1143 00:55:52.039 --> 00:55:54.880 First, if you look up online, what's required. 1144 00:55:54.440 --> 00:56:00.559 In Colorado state law for roofers the scope of services 1145 00:56:01.280 --> 00:56:06.719 and materials. There must be a detailed description of roofing 1146 00:56:06.840 --> 00:56:13.239 services and materials. They did not have that approximate dates 1147 00:56:13.280 --> 00:56:18.960 of service. They did not have that a cost estimate, 1148 00:56:19.360 --> 00:56:23.440 an approximate cost of services based on damages known and 1149 00:56:23.719 --> 00:56:27.400 the time the contract is signed, along with labor and materials. 1150 00:56:27.760 --> 00:56:28.440 They did not. 1151 00:56:28.559 --> 00:56:34.599 Have that the contractors contact information. They had insurance information. 1152 00:56:34.960 --> 00:56:39.280 Listen to this identification of the roofing contractor Surety and 1153 00:56:39.360 --> 00:56:44.599 Liability coverage ensure along with their contact information. Now I 1154 00:56:44.639 --> 00:56:49.320 saw no information on their insurance. On their insurance, did 1155 00:56:49.400 --> 00:56:57.119 you also cancelation policy? They did have that insurance deductible statement, 1156 00:56:57.920 --> 00:57:01.519 a statement that if the property owner plans to use 1157 00:57:01.559 --> 00:57:06.400 insurance proceeds to pay for the roofing. The contractor cannot pay, 1158 00:57:06.519 --> 00:57:10.280 waive or rebate any part of the deductible. And then 1159 00:57:10.320 --> 00:57:14.199 a trust statement indicating that the contractor will hold any 1160 00:57:14.239 --> 00:57:19.360 payment in trust and roofing materials will be delivered. 1161 00:57:19.239 --> 00:57:19.719 And it's. 1162 00:57:21.079 --> 00:57:23.519 All for that job basically, and that has to do 1163 00:57:23.559 --> 00:57:25.000 with the Contractor's Trust Act. 1164 00:57:25.400 --> 00:57:31.920 Now, one of my legal sources told me, if. 1165 00:57:31.679 --> 00:57:35.239 You have key elements missing from that contract, and a 1166 00:57:35.360 --> 00:57:44.559 key element would especially be I mean especially be the 1167 00:57:44.559 --> 00:57:49.199 the materials, the labor, the price, my god, the dates, 1168 00:57:49.559 --> 00:57:53.360 that you should be able to cancel it. You can 1169 00:57:53.440 --> 00:57:56.039 quote the law. You can find it and quote it 1170 00:57:56.079 --> 00:57:57.519 if you want. I'm not going to do that because 1171 00:57:57.519 --> 00:57:59.760 we don't want to give you legal information. But what 1172 00:57:59.800 --> 00:58:02.320 you want to do it, well, yeah, I can give 1173 00:58:02.360 --> 00:58:05.639 you the statute for that, the residential roofing contract. 1174 00:58:05.679 --> 00:58:07.039 You ready to write it down? 1175 00:58:08.280 --> 00:58:15.320 Yes, it's CRS and that stands for Colorado Revised Statutes 1176 00:58:15.960 --> 00:58:22.519 CRS six Dash twenty two Dash one zero four. 1177 00:58:25.280 --> 00:58:26.239 What I would do? 1178 00:58:28.880 --> 00:58:34.519 The law firm, by the way, uh was Robinson and Henry. 1179 00:58:35.960 --> 00:58:39.320 I got some information from Okay, if you ever want 1180 00:58:39.320 --> 00:58:41.239 to call them an Excel roofing. 1181 00:58:41.960 --> 00:58:43.119 Also Excel roofing. 1182 00:58:44.360 --> 00:58:44.880 Eligien. 1183 00:58:45.800 --> 00:58:48.119 What's that eligien? 1184 00:58:49.000 --> 00:58:51.719 No No, I meant no, no, no, I meant Excel. 1185 00:58:51.880 --> 00:58:54.559 My Excel company got me some of this information. 1186 00:58:55.599 --> 00:58:58.360 Okay, Now I want. 1187 00:58:58.199 --> 00:59:00.480 To tell you about this. So to get out of 1188 00:59:00.519 --> 00:59:02.079 the contract, here's what. 1189 00:59:02.000 --> 00:59:05.559 I would do. I would write an email. 1190 00:59:06.239 --> 00:59:09.639 I would also write a letter and have it mailed, 1191 00:59:10.400 --> 00:59:15.280 and I would phone them. I do all three, and 1192 00:59:15.360 --> 00:59:18.320 I would tell them I'm doing all three, and I 1193 00:59:18.320 --> 00:59:23.039 would say, according to this law, my contract was supposed 1194 00:59:23.039 --> 00:59:26.119 to contain these elements, which it did not. I feel 1195 00:59:26.119 --> 00:59:30.760 I was ininformed as required by law, and therefore, hereby 1196 00:59:30.880 --> 00:59:35.880 cancel this. Now I do not expect to hear from 1197 00:59:35.920 --> 00:59:39.679 you again, and I want acknowledgment and then do that. 1198 00:59:40.320 --> 00:59:42.840 I mean, that's what I would do. And then let's 1199 00:59:42.880 --> 00:59:47.400 see if she hears anything. But I'm telling you this company, 1200 00:59:47.559 --> 00:59:50.159 I want you to stay in touch with us. Okay, Avis, 1201 00:59:50.159 --> 00:59:54.920 this thing sucks and this company sucks, and I'm glad 1202 00:59:54.960 --> 00:59:58.400 you called us. I Now, remember this is what I 1203 00:59:58.440 --> 01:00:01.280 would do. You have to look up that law. You 1204 01:00:01.360 --> 01:00:03.719 might even want to contact that law firm. Do not 1205 01:00:03.840 --> 01:00:08.519 go with this company. They're not a good company, and I. 1206 01:00:08.440 --> 01:00:10.159 Have a feeling they were. 1207 01:00:10.280 --> 01:00:12.880 And I'm so happy you're taking care of your sister. 1208 01:00:14.440 --> 01:00:17.280 Does she you know, is she older than you? 1209 01:00:17.400 --> 01:00:19.280 Is she getting confused about stuff now? 1210 01:00:20.880 --> 01:00:24.440 Actually she's younger and is kind of confused. She had 1211 01:00:24.599 --> 01:00:27.599 never dealt with Roman contractors, etc. 1212 01:00:27.960 --> 01:00:28.440 Before. 1213 01:00:28.719 --> 01:00:31.000 Okay, well, it's very nice of you. Avis. 1214 01:00:31.039 --> 01:00:33.519 You call us back if you need anything. Okay, here, 1215 01:00:34.280 --> 01:00:39.599 thank you. All right, Bruce, what's happening? 1216 01:00:40.960 --> 01:00:41.599 Well, I'll tell you. 1217 01:00:41.760 --> 01:00:47.400 I've got a twenty seventeen Kundai Tucson that broke down 1218 01:00:47.440 --> 01:00:48.000 on the highway. 1219 01:00:48.599 --> 01:00:52.639 Twenty seventeen Hyundai. Okay, and is it broken down now? 1220 01:00:53.920 --> 01:00:58.119 Yeah, it's in a shop in the Omaha, Nebraska area. 1221 01:00:58.280 --> 01:01:01.320 Oh my gosh. How many miles are it? 1222 01:01:01.480 --> 01:01:03.760 Eighty two pick two thousand. 1223 01:01:04.519 --> 01:01:07.480 They're usually good cars, man, eighty two thousand miles. 1224 01:01:07.519 --> 01:01:08.280 What happened to it? 1225 01:01:09.159 --> 01:01:12.599 Well, my wife was driving it, she said, the engine shuttered. 1226 01:01:13.199 --> 01:01:14.920 She pulled it over to the side, and it could 1227 01:01:15.000 --> 01:01:18.000 it would only move very slowly, and then she got I. 1228 01:01:17.960 --> 01:01:19.519 Hope that engine didn't seize. 1229 01:01:20.159 --> 01:01:21.920 Well, it's it's the engine's over with. 1230 01:01:22.119 --> 01:01:22.320 Yeah. 1231 01:01:22.519 --> 01:01:25.599 We got it into a mechanic who basically said there's 1232 01:01:27.760 --> 01:01:30.280 the engine is terminal. 1233 01:01:30.039 --> 01:01:33.760 Anyway, Well hold on, do you trust that mechanic? Yes, 1234 01:01:35.000 --> 01:01:38.599 that's odd for an eighty two thousand mile engine. 1235 01:01:38.639 --> 01:01:40.760 Well what did it run out of oil? 1236 01:01:42.760 --> 01:01:45.239 I don't know? And what the. 1237 01:01:46.679 --> 01:01:51.519 What he did mention was that there's a HANDAI recall 1238 01:01:51.679 --> 01:01:56.119 on on motors for that year in that in that 1239 01:01:56.159 --> 01:01:57.079 particular vehicle. 1240 01:01:57.599 --> 01:01:59.320 Okay, guys, do you know about the recall? 1241 01:01:59.679 --> 01:02:02.320 Haven't There's tons of recaffs on the Hundai's of keys. 1242 01:02:02.360 --> 01:02:05.920 Yeah, but more specifically, I mean the most common prominent 1243 01:02:05.960 --> 01:02:08.920 one is that the premature prematurely wear the barings. 1244 01:02:09.039 --> 01:02:11.360 Yes, where the what out the bearings? 1245 01:02:12.239 --> 01:02:12.400 Hey? 1246 01:02:12.440 --> 01:02:14.280 Suits, didn't you guys have a new engine put in 1247 01:02:14.280 --> 01:02:15.119 one of your Hyundai's? 1248 01:02:16.039 --> 01:02:18.360 I believe. So you'd have to ask Mark that when he. 1249 01:02:18.280 --> 01:02:21.559 Gets well it was your son's, wasn't it? Or somebody's well. 1250 01:02:21.960 --> 01:02:24.960 Yes, you're right, we did, And then I think, uh, 1251 01:02:25.360 --> 01:02:27.960 didn't Kelly just have one? Or was that it was? 1252 01:02:28.159 --> 01:02:30.480 Do you record did your did Miles have a Tucson? 1253 01:02:30.960 --> 01:02:33.000 He did not? He had at FE But they're. 1254 01:02:32.800 --> 01:02:33.719 The same engine guys? 1255 01:02:33.800 --> 01:02:33.920 Or what? 1256 01:02:34.239 --> 01:02:34.360 Yes? 1257 01:02:34.480 --> 01:02:38.840 Okay, so it's not unheard of, but but but in 1258 01:02:38.920 --> 01:02:40.440 order to get that covered suits. 1259 01:02:40.480 --> 01:02:43.199 It was under warranty, right, all. 1260 01:02:43.079 --> 01:02:44.400 Of ours has been under warranty. 1261 01:02:44.559 --> 01:02:47.000 Yeah, so I don't know what happens after warranty. I 1262 01:02:47.000 --> 01:02:50.039 don't think they cover it after warranty. Guys, we can look, 1263 01:02:50.119 --> 01:02:51.280 are you looking it up there? 1264 01:02:51.400 --> 01:02:52.519 Let's still be under warranty. 1265 01:02:52.559 --> 01:02:55.039 He's got the let's say no seventeen, so it would 1266 01:02:55.039 --> 01:02:58.159 be ten years, right, eighteen ninety yeah, of course, of 1267 01:02:58.199 --> 01:03:01.760 course and eighty two thousan did you check? Did you 1268 01:03:01.800 --> 01:03:06.679 own this from New Noka? Then you're not covered unless 1269 01:03:06.840 --> 01:03:07.880 it was certified. 1270 01:03:09.159 --> 01:03:16.199 Well, I'm looking at the HUNDI type bulletin and it 1271 01:03:16.320 --> 01:03:19.320 says that a lot of dealers must blah blah blah, 1272 01:03:19.519 --> 01:03:21.119 but in other words, also. 1273 01:03:22.760 --> 01:03:25.360 Hold on. Look, there's two issues here. There's two issues. 1274 01:03:25.880 --> 01:03:28.199 The warranty would be would cover you if you bought 1275 01:03:28.199 --> 01:03:30.159 a certified used you did not? 1276 01:03:30.360 --> 01:03:30.920 Is that right? 1277 01:03:31.320 --> 01:03:32.920 Yeah, that's correct, there's no warranty on it. 1278 01:03:33.119 --> 01:03:33.440 Okay. 1279 01:03:33.559 --> 01:03:36.159 The second thing is the recall if there is a 1280 01:03:36.199 --> 01:03:37.679 recall or a service bulletin. 1281 01:03:37.719 --> 01:03:38.199 Not a recall. 1282 01:03:38.199 --> 01:03:41.320 If there's a service bulletin, as you're mentioning, that doesn't 1283 01:03:41.360 --> 01:03:43.079 mean they have to do anything. If you didn't have 1284 01:03:43.119 --> 01:03:46.159 the service bulletin done, and it's your responsibility to have 1285 01:03:46.239 --> 01:03:47.519 the service bulletin done. 1286 01:03:47.679 --> 01:03:47.800 So. 1287 01:03:47.880 --> 01:03:51.239 In other words, the argument that there's a service bulletin 1288 01:03:51.559 --> 01:03:54.239 doesn't help you get an engine cool. 1289 01:03:54.280 --> 01:03:56.679 On this particular service bulletin at the top, it's titled 1290 01:03:56.719 --> 01:03:58.239 recall campaign Engine. 1291 01:03:58.519 --> 01:04:01.800 Okay, okay, Then same thing. 1292 01:04:02.159 --> 01:04:04.760 If it's a recall and you didn't have it recalled 1293 01:04:04.760 --> 01:04:06.880 and you didn't get it done, that's on you. 1294 01:04:07.039 --> 01:04:10.239 This is also providing that your failure is what is 1295 01:04:10.280 --> 01:04:14.360 described inside that recall. There's a lot of reasons an 1296 01:04:14.360 --> 01:04:16.440 engine can go down, not just one. 1297 01:04:16.599 --> 01:04:18.760 That recall went out, came out in what year? 1298 01:04:21.119 --> 01:04:24.000 Let's see date here, date December twenty one. 1299 01:04:24.719 --> 01:04:27.639 Of oh of twenty one, December of twenty one. Okay, 1300 01:04:27.679 --> 01:04:30.199 now what was the Did you own it in December 1301 01:04:30.239 --> 01:04:30.840 of twenty one? 1302 01:04:31.599 --> 01:04:32.039 I did not? 1303 01:04:32.280 --> 01:04:34.000 When okay this year? 1304 01:04:34.800 --> 01:04:37.519 Well, then that recall is not going to help you. 1305 01:04:38.880 --> 01:04:41.559 What that recall did was they were having scarring in 1306 01:04:41.639 --> 01:04:44.719 the motors. They would check if that engine did have scarring, 1307 01:04:44.760 --> 01:04:45.679 they would replace it. 1308 01:04:45.800 --> 01:04:47.519 Yeah, but they don't have to do that for that's 1309 01:04:47.599 --> 01:04:50.280 not forever the second or third owner. I mean, in 1310 01:04:50.320 --> 01:04:52.920 other words, if there was a recall you should be 1311 01:04:52.960 --> 01:04:55.559 pissed as someone at you for not checking it when 1312 01:04:55.559 --> 01:04:58.199 you bought it. You should check all service bulletins and 1313 01:04:58.239 --> 01:05:01.519 recalls before you buy a car. Or you should be 1314 01:05:01.519 --> 01:05:03.519 pissed at a dealer if they didn't disclose it. 1315 01:05:05.800 --> 01:05:06.199 Got it? 1316 01:05:06.360 --> 01:05:09.039 Where'd you buy it last year or this year? 1317 01:05:10.039 --> 01:05:14.440 I bought it from my son who lived in North 1318 01:05:14.440 --> 01:05:17.119 Carolina and then was transferred overseas with the military. 1319 01:05:17.360 --> 01:05:19.960 Oh okay, where did your son buy it? And when. 1320 01:05:21.559 --> 01:05:23.400 In North Carolina? 1321 01:05:24.880 --> 01:05:25.159 Bought it? 1322 01:05:25.280 --> 01:05:25.519 News? 1323 01:05:25.559 --> 01:05:27.079 It would have been twenty seventeen. 1324 01:05:27.159 --> 01:05:31.320 Oh, he bought it new? Yeah, okay, hold on when 1325 01:05:31.440 --> 01:05:34.280 he bought it new? Did he get any mailings on 1326 01:05:34.320 --> 01:05:36.719 this recall? He was on the list? 1327 01:05:37.039 --> 01:05:41.800 I you know what, I would be imagining an answer. 1328 01:05:41.840 --> 01:05:43.559 I guess I can certainly, Okay. 1329 01:05:43.360 --> 01:05:44.480 I get it. 1330 01:05:44.199 --> 01:05:49.320 It doesn't matter he ignored it now sometimes the recall, Well, 1331 01:05:49.440 --> 01:05:52.960 what would happen, Kevin? If the recall is not still open? 1332 01:05:53.039 --> 01:05:55.119 Is it? 1333 01:05:55.199 --> 01:05:58.960 They do have, you know, time expirations? The reason? 1334 01:05:59.000 --> 01:06:01.440 You know what? What's the expiration on that recall? 1335 01:06:03.920 --> 01:06:04.679 I do not know. 1336 01:06:04.800 --> 01:06:06.480 Okay, you got to find out all the stuff, bro, 1337 01:06:06.840 --> 01:06:08.559 But no matter what, they're not going to buy you 1338 01:06:08.559 --> 01:06:12.199 an engine because you if you failed to adhere to 1339 01:06:12.239 --> 01:06:17.000 a service bulletin or recall, it's on the owner. Okay, 1340 01:06:17.480 --> 01:06:21.079 unless they kept it secret, which they didn't. How much 1341 01:06:21.119 --> 01:06:22.239 is this going to cost you? 1342 01:06:24.119 --> 01:06:26.199 Well, that's what I'm trying to find. 1343 01:06:26.039 --> 01:06:28.599 Out, guys, your guests, your guest. 1344 01:06:28.639 --> 01:06:32.800 So twenty seventeen, Hyundai's Tucson engine replacement. 1345 01:06:32.519 --> 01:06:35.960 Even even use their five six gram. 1346 01:06:35.440 --> 01:06:38.519 That's for the engine, that's par labor. But then what's 1347 01:06:38.559 --> 01:06:40.239 going to prevent him from getting. 1348 01:06:40.320 --> 01:06:41.000 A bad use? 1349 01:06:41.800 --> 01:06:42.199 Exactly? 1350 01:06:42.960 --> 01:06:44.880 So if he rebuilds it, how much is it going 1351 01:06:44.960 --> 01:06:45.880 to cost same amount? 1352 01:06:46.000 --> 01:06:49.119 I don't even know that they're available one, the one 1353 01:06:49.159 --> 01:06:51.599 he has a lot of the Hyundais are not available for. 1354 01:06:51.760 --> 01:06:53.360 But the one he has is available. 1355 01:06:53.639 --> 01:06:55.199 Well, it may not be buildable though. 1356 01:06:55.360 --> 01:06:59.159 Oh it's god, Where is it right now? 1357 01:06:59.199 --> 01:07:03.440 Bruce uh in Omaha area? 1358 01:07:04.519 --> 01:07:04.840 Okay? 1359 01:07:04.920 --> 01:07:07.719 Hold on, I mean not hold on, I mean we're done. 1360 01:07:07.920 --> 01:07:11.559 I don't know what to say. Bro, I you gotta you. 1361 01:07:11.960 --> 01:07:14.199 It's luck of the draw. We have more coming up. 1362 01:07:18.679 --> 01:07:21.920 Go with a sure thing Denver's Best roofer Excel roofing 1363 01:07:22.039 --> 01:07:24.679 dot com. You don't pay a cent until you're content. 1364 01:07:28.039 --> 01:07:31.239 Time for an insurance check up free no obligation. Comparison 1365 01:07:31.360 --> 01:07:34.920 call Compass Insurance paying too much your coverage at dozens 1366 01:07:34.960 --> 01:07:37.679 of insurance companies find out now three oh three seven 1367 01:07:37.679 --> 01:07:38.280 to seven to one. 1368 01:07:38.360 --> 01:07:38.639 Help. 1369 01:07:38.800 --> 01:07:41.440 You'll think you're his only customer when you choose Frank 1370 01:07:41.519 --> 01:07:43.960 durand the real estate man dot com to list your 1371 01:07:44.000 --> 01:07:47.159 home with Remax Alliance three oh three nine two zero 1372 01:07:47.239 --> 01:07:57.360 sixteen twenty two. Hi Tom Martino, you're a troubleshooter. Three 1373 01:07:57.360 --> 01:07:59.960 O three seven one three talk seven one three eight 1374 01:08:00.039 --> 01:08:03.880 two five to five. We're talking about your life, liberty, 1375 01:08:03.920 --> 01:08:05.239 and the pursuit of happiness. 1376 01:08:06.320 --> 01:08:14.320 Let's talk. So, Valerie, what is going on? 1377 01:08:14.559 --> 01:08:16.800 Two thousand and nine chiot to A four who has 1378 01:08:16.880 --> 01:08:19.560 been in the shop since the first week of May? 1379 01:08:19.760 --> 01:08:21.920 What was wrong with it? To begin with? Valerie? 1380 01:08:21.960 --> 01:08:24.000 That would help transmission transmission? 1381 01:08:24.039 --> 01:08:27.399 Okay, so your transmission went out and it's been in 1382 01:08:27.439 --> 01:08:28.279 there since May? 1383 01:08:29.319 --> 01:08:31.640 Right, and what is the excuse for that? 1384 01:08:33.479 --> 01:08:33.920 I don't know. 1385 01:08:33.960 --> 01:08:35.319 I really don't get an excuse. 1386 01:08:35.359 --> 01:08:38.239 It's very hard to Did you pay anything upfront? 1387 01:08:38.319 --> 01:08:41.920 Fifty two upfront? I paid two thousand dollars two total 1388 01:08:41.960 --> 01:08:43.319 of fifty two thirty. 1389 01:08:43.079 --> 01:08:46.039 Eight, but you haven't paid anything. In addition, you just 1390 01:08:46.079 --> 01:08:48.520 paid the two grand so far? What aime of the shop? 1391 01:08:49.439 --> 01:08:49.760 What's that? 1392 01:08:49.920 --> 01:08:54.119 Trans Tech? Trans Tech Auto paid fifty two hundred total. 1393 01:08:54.399 --> 01:08:58.800 Wait two, you've paid fifty two hundred for nothing. Yeah, 1394 01:08:58.840 --> 01:09:00.920 I mean, I'm not saying for nothing, but are they 1395 01:09:00.960 --> 01:09:01.760 working on it? 1396 01:09:02.319 --> 01:09:05.600 Well, it was supposedly done last week, okay, So I 1397 01:09:05.279 --> 01:09:08.560 went went down there to get it. I live in Cheyenne, Wyoming, 1398 01:09:08.560 --> 01:09:09.920 and that's in Colorado Springs. 1399 01:09:10.199 --> 01:09:14.199 It's called trans Tech Auto Correct, okay. 1400 01:09:15.680 --> 01:09:18.960 And I drove it back to Cheyenne, Okay, last wednesday. 1401 01:09:19.039 --> 01:09:23.439 So they had it for They had it for like four. 1402 01:09:23.239 --> 01:09:25.359 Months, about three months. 1403 01:09:25.399 --> 01:09:27.960 That's three and a half months for three months, and 1404 01:09:28.039 --> 01:09:30.119 you paid fifty two hundred. 1405 01:09:30.239 --> 01:09:31.279 And what's wrong with it? 1406 01:09:31.159 --> 01:09:36.760 It's leaking really bad, and it's shifting hard, you know 1407 01:09:36.760 --> 01:09:39.720 when you go to accelerate. So I had it towed 1408 01:09:39.800 --> 01:09:43.319 back down to the shot back in Colorado Springs and 1409 01:09:43.399 --> 01:09:46.279 now he doesn't ever return. Called, oh my, hard to 1410 01:09:46.279 --> 01:09:47.159 reach the gentlemen. 1411 01:09:47.520 --> 01:09:53.399 You should have had it independently looked at. Yeah, hold on, Renee, 1412 01:09:53.439 --> 01:09:54.800 hold on, I want to bring you back. 1413 01:09:54.840 --> 01:09:55.319 I do. 1414 01:09:55.399 --> 01:09:57.279 I don't want to rush you. I'm not Renee. I'm sorry. 1415 01:09:57.359 --> 01:09:59.640 Valerie and Renee. We'll get to you as well. Okay, 1416 01:09:59.680 --> 01:10:02.640 both you hang on. I'm Tom Martino three oh three 1417 01:10:02.760 --> 01:10:05.319 seven one three talks seven one three eight two five 1418 01:10:05.479 --> 01:10:11.000 five or three oh three Martino. Go with a sure 1419 01:10:11.079 --> 01:10:14.199 thing Denver's Best roofer Excel Roofing dot com. 1420 01:10:14.239 --> 01:10:16.279 You don't pay a cent until you're content. 1421 01:10:19.640 --> 01:10:22.840 Time for an insurance check up free, no obligation comparison 1422 01:10:22.960 --> 01:10:26.520 call Compass Insurance paying too much your coverage at dozens 1423 01:10:26.520 --> 01:10:29.239 of insurance companies find out now three oh three seven 1424 01:10:29.359 --> 01:10:32.359 seven one help. You'll think you're his only customer when 1425 01:10:32.399 --> 01:10:34.880 you choose Frank durand the real estate Man dot com 1426 01:10:34.920 --> 01:10:38.039 to list your home with Remax Alliance three oh three 1427 01:10:38.079 --> 01:10:40.000 nine two zero sixteen twenty two. 1428 01:10:45.520 --> 01:10:50.760 D News Deleat Advice who you don't have. 1429 01:10:53.359 --> 01:10:57.920 Run anxious sass as we can shoot is gonna help? 1430 01:10:58.199 --> 01:11:01.039 Come man, This is. 1431 01:11:00.920 --> 01:11:06.239 The Troubleshooter Show. No Tom Martino, Hi Tom Martino here, 1432 01:11:06.279 --> 01:11:07.359 Welcome to the show. 1433 01:11:07.640 --> 01:11:10.520 We're here to help you solve your problems, answer your questions, 1434 01:11:10.560 --> 01:11:12.960 take your complaints. This hour brought to you by one 1435 01:11:13.000 --> 01:11:17.520 Clear Choice Garage Doors. They're really great people, honest to goodness. 1436 01:11:17.840 --> 01:11:19.560 I've had them out to my house a few times. 1437 01:11:19.760 --> 01:11:23.000 They adjust the doors, they install doors, they fix doors 1438 01:11:24.039 --> 01:11:29.640 and openers, doors and openers. So remember that it's one 1439 01:11:29.800 --> 01:11:33.479 Clear Choice Doors dot Com. Now the name of the 1440 01:11:33.479 --> 01:11:36.000 company's one Clear Choice Garage doors, but the website's one 1441 01:11:36.000 --> 01:11:40.960 Clear Choice Doors dot Com and all of their prices 1442 01:11:41.600 --> 01:11:43.079 are fully disclosed on there. 1443 01:11:43.359 --> 01:11:47.920 Now, today's card day. Jeff Vick is with us. 1444 01:11:47.920 --> 01:11:49.079 From Chimera Transmission. 1445 01:11:49.079 --> 01:11:51.920 We have Kevin Colkin from Sheridan Autotech and we were 1446 01:11:51.920 --> 01:11:57.720 talking to Valerie and this sounds terrible, man. Valerie, she 1447 01:11:57.840 --> 01:12:02.159 lives way up in Wyoming and right and she found 1448 01:12:02.199 --> 01:12:06.319 a place in the Colorado Springs trans Tech Auto. Did 1449 01:12:06.399 --> 01:12:08.680 you happen to be down there when your car gave out? 1450 01:12:08.720 --> 01:12:09.600 Is that why you went? 1451 01:12:09.840 --> 01:12:12.960 I was actually referred to him by a good friend. 1452 01:12:13.079 --> 01:12:17.640 Okay, So you took your nine round four to trans 1453 01:12:17.680 --> 01:12:21.680 Tech Auto and Colorado Springs. They had it for three months. 1454 01:12:24.560 --> 01:12:27.479 I picked it up for transmission work. When you picked 1455 01:12:27.520 --> 01:12:30.520 it up, what you're telling me in a nutshell? And 1456 01:12:30.560 --> 01:12:32.880 you picked it up this past Wednesday or last week? 1457 01:12:33.319 --> 01:12:34.479 Yeah, the thirty first. 1458 01:12:34.640 --> 01:12:37.079 Yeah, so you said when you picked it up, it 1459 01:12:37.119 --> 01:12:39.000 did it wasn't right and it was towed back. 1460 01:12:39.319 --> 01:12:41.079 So what do they say they're going to do? Is 1461 01:12:41.119 --> 01:12:41.960 it under warranty? 1462 01:12:42.840 --> 01:12:46.199 It says twelve months warranty. But I don't know. I 1463 01:12:46.239 --> 01:12:47.960 don't know what they say they're going to do because 1464 01:12:48.079 --> 01:12:50.960 he doesn't answer his phone, and I don't you know, 1465 01:12:50.960 --> 01:12:53.279 I can't keep driving to Colorado Springs. I don't have it. 1466 01:12:53.479 --> 01:12:56.800 Oh my god. I mean, you paid fifty two hundred. 1467 01:12:56.520 --> 01:12:58.680 Bucks, fifty two thirty eight. 1468 01:13:00.439 --> 01:13:01.399 We got to call him. 1469 01:13:01.680 --> 01:13:04.000 That's what we have to do, sus did you try? 1470 01:13:04.079 --> 01:13:05.039 We should just try. 1471 01:13:04.920 --> 01:13:06.399 Call it yet I was waiting for direction. 1472 01:13:06.600 --> 01:13:10.199 Yeah, we should probably try. Fifty two forty eight. That's 1473 01:13:10.239 --> 01:13:14.000 a lot of money. Yeah, and he should at least, 1474 01:13:14.159 --> 01:13:16.439 you know, talk to us. So let's see if we 1475 01:13:16.439 --> 01:13:18.000 can get him on the line. Hang on all right, 1476 01:13:18.319 --> 01:13:21.760 three oh three seven one three talk seven one three 1477 01:13:21.840 --> 01:13:30.760 eight two five five. Now let's talk to renee Hey, renee. 1478 01:13:31.960 --> 01:13:33.600 Hey there, thank you for taking my call. 1479 01:13:33.800 --> 01:13:34.560 What's happening? 1480 01:13:36.319 --> 01:13:36.439 So? 1481 01:13:36.640 --> 01:13:39.800 I purchased a twenty sixteen Ford Explorer at the end 1482 01:13:39.840 --> 01:13:43.079 of May, and within just a few days it started 1483 01:13:43.119 --> 01:13:47.000 having transmission issues, just jerking not you know, transitioning. 1484 01:13:47.119 --> 01:13:50.279 You know what I'm going to ask, right, if I 1485 01:13:50.279 --> 01:13:53.600 have a warranty. Yeah, yes, I did. 1486 01:13:53.640 --> 01:13:55.960 I purchased an extended enhanced warranty. 1487 01:13:56.239 --> 01:13:57.520 How many miles on it now? 1488 01:13:58.520 --> 01:13:59.439 Seventy two thousand? 1489 01:13:59.640 --> 01:14:00.159 Okay? 1490 01:14:00.199 --> 01:14:01.760 And did you buy any chance? 1491 01:14:01.840 --> 01:14:05.680 And I know probably not because you had you had 1492 01:14:05.720 --> 01:14:08.039 the warranty, so you probably didn't have it checked out, 1493 01:14:08.079 --> 01:14:08.359 did you? 1494 01:14:09.600 --> 01:14:11.039 I did not, okay? 1495 01:14:11.279 --> 01:14:13.520 And so how long after you bought it did these 1496 01:14:13.560 --> 01:14:14.520 problems arise? 1497 01:14:15.640 --> 01:14:16.840 Two days? 1498 01:14:17.520 --> 01:14:18.880 And what's wrong with it? 1499 01:14:20.159 --> 01:14:21.720 So it's a full transmission? 1500 01:14:22.560 --> 01:14:23.000 What they ruck? 1501 01:14:23.399 --> 01:14:25.800 The full transmission went out two days later. 1502 01:14:27.359 --> 01:14:28.520 Yeah, so it just. 1503 01:14:28.800 --> 01:14:30.880 Well, it was kind of an intermittent issue. But once 1504 01:14:30.920 --> 01:14:32.600 I got it into AMCO and they were able to 1505 01:14:32.600 --> 01:14:35.439 do a full inspection, they found out that they welded 1506 01:14:35.479 --> 01:14:38.880 together the transmission case and kind of pieced it together 1507 01:14:39.279 --> 01:14:42.039 to plug up a leak so that way it would. 1508 01:14:41.800 --> 01:14:43.319 Work well enough for me to be await. 1509 01:14:44.279 --> 01:14:46.880 So they're saying, now, where did you take it to 1510 01:14:46.920 --> 01:14:49.520 be checked? I don't necessarily love them either, Amco. 1511 01:14:51.039 --> 01:14:51.720 I did take it. 1512 01:14:51.680 --> 01:14:54.039 To Amco, so it's at AMCO right now. 1513 01:14:54.199 --> 01:14:56.880 And they said that it was doctored up. 1514 01:14:58.399 --> 01:15:01.600 Yeah, the transmission case was half welded together at the 1515 01:15:01.640 --> 01:15:04.319 field plug area on the driver's side. 1516 01:15:04.000 --> 01:15:04.880 To stop a leak. 1517 01:15:06.239 --> 01:15:08.760 Yes, if they did doctor it up, even if you 1518 01:15:08.800 --> 01:15:12.000 bought it as is, they should fix it. But the 1519 01:15:12.079 --> 01:15:15.640 warranty won't cover it. The warranty absolutely won't cover it. 1520 01:15:15.640 --> 01:15:17.920 But then they screwed their own warranty company too. But 1521 01:15:19.279 --> 01:15:21.840 do they How do we know this dealer did it? 1522 01:15:22.239 --> 01:15:24.239 Or did you buy it from a dealer? I'm sorry, 1523 01:15:24.239 --> 01:15:25.359 did you buy it from a dealer? 1524 01:15:26.479 --> 01:15:27.640 I bought it from a dealer. 1525 01:15:27.720 --> 01:15:29.119 I bought it from Prime Motors? 1526 01:15:29.479 --> 01:15:33.359 How do we and where is Prime Motors on? 1527 01:15:33.960 --> 01:15:34.119 Like? 1528 01:15:35.279 --> 01:15:37.319 Okay, how do we know they did it? 1529 01:15:38.960 --> 01:15:40.760 Well, he told me he inspected. 1530 01:15:40.239 --> 01:15:42.479 It, so I'm not sure how he couldn't if he 1531 01:15:42.560 --> 01:15:43.119 inspected it. 1532 01:15:43.520 --> 01:15:47.479 But if he inspected it and saw this, I'm he 1533 01:15:47.560 --> 01:15:50.319 didn't do it, But I'm not sure they would have 1534 01:15:50.359 --> 01:15:51.199 to disclose it. 1535 01:15:54.239 --> 01:15:56.720 In other words, dealers are not. 1536 01:15:56.840 --> 01:16:02.760 Required to expect to disclose everything wrong with a car. 1537 01:16:03.319 --> 01:16:08.399 What they can't do is lie about it, Like they 1538 01:16:08.479 --> 01:16:13.840 can't say we inspected this and the transmissions in great 1539 01:16:13.880 --> 01:16:17.479 condition or the cars in great condition or whatever whatever whatever. 1540 01:16:17.920 --> 01:16:20.680 You see what I'm getting at? So what was my 1541 01:16:20.800 --> 01:16:21.399 number one thing? 1542 01:16:21.479 --> 01:16:24.199 Where reliability and just having something that. 1543 01:16:24.119 --> 01:16:25.479 Works I stressed that to him. 1544 01:16:25.600 --> 01:16:27.760 He told me the car works, fine, go ahead and 1545 01:16:27.800 --> 01:16:30.079 test drive it. You know, my dad needed to check 1546 01:16:30.079 --> 01:16:32.840 it out. It seemed okay, but I mean within two 1547 01:16:32.920 --> 01:16:35.159 days complete transmission. 1548 01:16:34.680 --> 01:16:35.239 Needs to be well. 1549 01:16:35.279 --> 01:16:38.640 If your dad checked it out, did he look underneath it? 1550 01:16:40.239 --> 01:16:41.800 I mean he did, But I think you needed to 1551 01:16:41.800 --> 01:16:42.880 get like in there. 1552 01:16:43.119 --> 01:16:45.600 Guys, what do you think this welding? As she's talking about, 1553 01:16:45.720 --> 01:16:46.359 what do you think it. 1554 01:16:46.479 --> 01:16:48.680 Kind of just had a crack case. It's not unusual 1555 01:16:48.720 --> 01:16:49.720 to reweld a case. 1556 01:16:50.000 --> 01:16:50.800 Not unusual. 1557 01:16:51.840 --> 01:16:54.319 It's got eighty two thousand? What kind of what kind 1558 01:16:54.319 --> 01:16:56.800 of transmission is it? 1559 01:16:56.880 --> 01:16:57.159 Is it a. 1560 01:16:58.880 --> 01:17:01.359 Well, okay, that's the number. Is it that kind that 1561 01:17:01.399 --> 01:17:02.880 you hate? 1562 01:17:03.079 --> 01:17:03.640 No, it's not. 1563 01:17:04.439 --> 01:17:06.720 But she mentioned it was by the where you fill 1564 01:17:06.720 --> 01:17:08.640 it at. There's the actual fill ports, So I mean 1565 01:17:08.680 --> 01:17:10.600 it's possibi. I somebody else will over tighten it. It's 1566 01:17:10.600 --> 01:17:13.119 not actual. Well does JB weld trying to hide up 1567 01:17:13.119 --> 01:17:15.560 a leak there? But that wouldn't necessarily actually cause the 1568 01:17:15.600 --> 01:17:16.600 transmission to fail. 1569 01:17:18.920 --> 01:17:21.000 Would they do that to just like plug up a 1570 01:17:21.079 --> 01:17:22.840 leak or would they do that to cover up the time. 1571 01:17:22.920 --> 01:17:25.119 I don't know anybody that would well to cover up 1572 01:17:25.119 --> 01:17:25.479 a leak. 1573 01:17:25.560 --> 01:17:28.079 But yeah, and typically you would have to have it 1574 01:17:28.119 --> 01:17:29.960 out of the vehicle. You got to clean that that 1575 01:17:29.960 --> 01:17:31.840 that metal up and you have to have somebody that 1576 01:17:31.840 --> 01:17:34.039 can weld aluminum because that case is ill. 1577 01:17:35.239 --> 01:17:38.039 So my guess is probably JB. Weld. 1578 01:17:39.119 --> 01:17:41.560 Well, I think that did say something about that. 1579 01:17:41.560 --> 01:17:42.840 Actually, okay, I want to ask you. 1580 01:17:43.199 --> 01:17:46.239 That's an epoxy. I want to ask you something though. 1581 01:17:46.560 --> 01:17:49.560 If they knew there was a leak and they put JB. 1582 01:17:49.720 --> 01:17:51.880 Weld on it to cover it up, you would have 1583 01:17:51.920 --> 01:17:56.760 a case, but you would have to you would have 1584 01:17:57.000 --> 01:17:57.840 to prove that. 1585 01:17:58.760 --> 01:18:01.319 And most of these smaller us they probably didn't even 1586 01:18:01.359 --> 01:18:03.000 get it from whoever let me. 1587 01:18:02.960 --> 01:18:03.319 Have the car. 1588 01:18:03.399 --> 01:18:05.439 Last I want to ask you straight up, did you 1589 01:18:05.520 --> 01:18:06.079 call the lot? 1590 01:18:06.119 --> 01:18:06.880 What did they say? 1591 01:18:08.359 --> 01:18:10.680 He said that he doesn't want to do anything. The 1592 01:18:10.680 --> 01:18:12.640 most that he'll do is pay my deductible, which is 1593 01:18:12.640 --> 01:18:13.439 one hundred dollars. 1594 01:18:13.560 --> 01:18:15.800 Wait a minute, will the warranty cover this? 1595 01:18:17.079 --> 01:18:19.199 The warranty covers two thousand dollars of it. 1596 01:18:19.239 --> 01:18:21.279 But it's seventy two hundred to get it fixed. 1597 01:18:21.439 --> 01:18:26.479 No, that's overpriced. That's overpriced for a. 1598 01:18:27.199 --> 01:18:27.640 Like a lot. 1599 01:18:28.279 --> 01:18:30.640 Amco says it's seventy two hundred. 1600 01:18:31.560 --> 01:18:32.600 Yeah, seventy two. 1601 01:18:32.880 --> 01:18:34.520 By the way, I don't think the dealer. 1602 01:18:34.560 --> 01:18:36.359 If the dealer did not cover this up, you're not 1603 01:18:36.439 --> 01:18:38.039 going to get the dealer to do anything. If the 1604 01:18:38.039 --> 01:18:40.640 dealer will pay your deductible, I would take them up 1605 01:18:40.640 --> 01:18:42.840 on it. I would take them up. Why is the 1606 01:18:42.880 --> 01:18:45.239 warranty limited to two thousand? Is that just the way 1607 01:18:45.239 --> 01:18:45.800 it stated? 1608 01:18:47.039 --> 01:18:48.800 I guess, Oh, yeah, they broke it up into different 1609 01:18:48.840 --> 01:18:50.359 parts of the engine. 1610 01:18:50.920 --> 01:18:54.399 Okay, okay, then I would get another price. Is it 1611 01:18:54.399 --> 01:18:55.680 it's not driveable now though? 1612 01:18:55.720 --> 01:18:58.479 Is it? It's not. 1613 01:18:58.760 --> 01:19:00.640 I did get another shot that I'm able to take 1614 01:19:00.680 --> 01:19:02.720 it down, get a code tode down to where. 1615 01:19:02.520 --> 01:19:06.399 The How much did they how much did they say 1616 01:19:06.520 --> 01:19:07.079 it would be. 1617 01:19:07.000 --> 01:19:08.239 Like one thousand dollars off? 1618 01:19:08.279 --> 01:19:11.600 I think, guys, what do you think sixty two hundred 1619 01:19:11.640 --> 01:19:12.000 to fix that? 1620 01:19:12.359 --> 01:19:15.000 Two hundred would be insalid the ballpark? Yeah, it's probably good, 1621 01:19:15.039 --> 01:19:18.039 you know, probably sixty five to sixty seven. 1622 01:19:18.800 --> 01:19:22.399 Okay, that's from a good shot. 1623 01:19:22.560 --> 01:19:23.920 So I bought it. 1624 01:19:24.039 --> 01:19:26.720 But have they actually taken this car apart or they 1625 01:19:26.760 --> 01:19:28.000 just planning on swapping. 1626 01:19:27.640 --> 01:19:28.239 The unit out? 1627 01:19:29.920 --> 01:19:33.199 I guess, because well, they he said something not dropping 1628 01:19:33.239 --> 01:19:34.720 the pan, and then they saw. 1629 01:19:34.520 --> 01:19:35.159 The crack on it. 1630 01:19:35.199 --> 01:19:37.680 So because of the damage to the case, they're recommending 1631 01:19:37.800 --> 01:19:39.520 replacing the whole transmission assembly. 1632 01:19:39.720 --> 01:19:42.319 There's not a pan to drop on that one. It's 1633 01:19:42.359 --> 01:19:45.640 a side cover from the album No I'm not No, No, 1634 01:19:45.720 --> 01:19:49.640 but but that that does sound like something someone would say, 1635 01:19:49.640 --> 01:19:51.359 we need to drop the pan. Well, there's not one 1636 01:19:51.399 --> 01:19:53.199 to drop on that unit. You can pull the fluid 1637 01:19:53.239 --> 01:19:55.239 out of it, get a sample of the fluid, maybe see 1638 01:19:55.279 --> 01:19:56.960 whether or not there's metal or something to that effect. 1639 01:19:57.000 --> 01:19:59.079 But as far as dropping a pan like you would 1640 01:19:59.119 --> 01:20:01.199 on a lot of the old rear wheel drive vehicles, 1641 01:20:01.239 --> 01:20:01.920 that is not an. 1642 01:20:01.800 --> 01:20:02.239 Option on that. 1643 01:20:02.560 --> 01:20:05.680 Okay, but maybe she misspoke or they But the bottom 1644 01:20:05.720 --> 01:20:08.560 line is this, I wouldn't have them do it for 1645 01:20:08.600 --> 01:20:10.720 seventy two. If you can get it done for six 1646 01:20:11.279 --> 01:20:16.119 two hundred, take the two grand and the deductible, it's 1647 01:20:16.199 --> 01:20:19.800 bad news. But man, if they at least you're getting 1648 01:20:19.840 --> 01:20:23.640 that much help, I mean, I don't know what else 1649 01:20:23.680 --> 01:20:25.920 to tell you, because they don't really owe you more 1650 01:20:25.960 --> 01:20:29.239 than that unless they lied to you or defrauded you, 1651 01:20:29.439 --> 01:20:32.159 and you'd have to prove that they knew there was 1652 01:20:32.199 --> 01:20:33.159 a problem with that and. 1653 01:20:33.119 --> 01:20:34.840 Covered it up with that. JB. Weld. 1654 01:20:36.159 --> 01:20:38.000 The fact that it happened two days after you bought 1655 01:20:38.000 --> 01:20:40.239 it able to do that? Yeah, the fact that it 1656 01:20:40.359 --> 01:20:41.920 happened two days after you bought it. 1657 01:20:42.479 --> 01:20:43.000 You're lucky. 1658 01:20:43.000 --> 01:20:46.199 Actually, the warranty company isn't calling a pre existing condition 1659 01:20:46.239 --> 01:20:47.199 and dumping it all together. 1660 01:20:47.359 --> 01:20:50.239 I know now you're sure that you're sure they're going 1661 01:20:50.319 --> 01:20:50.800 to cover it. 1662 01:20:52.159 --> 01:20:54.199 They've approved two thousands. 1663 01:20:53.720 --> 01:20:58.239 So well, then i'd be happy because, like Jeff said, man, 1664 01:20:58.600 --> 01:21:00.640 if they knew there was JB Well on a crack, 1665 01:21:01.479 --> 01:21:02.600 I doubt they'd cover that. 1666 01:21:05.680 --> 01:21:07.079 I guess I got to take what I can get. 1667 01:21:07.119 --> 01:21:12.880 At this point, I'll tell you, uh, do. 1668 01:21:12.840 --> 01:21:14.640 You have photos of this or picks of this? 1669 01:21:16.279 --> 01:21:16.399 Uh? 1670 01:21:16.600 --> 01:21:17.960 Am codes of pictures that I have? 1671 01:21:18.079 --> 01:21:18.239 Yeah? 1672 01:21:19.239 --> 01:21:22.920 Okay, Now is Amco going to let you take that 1673 01:21:23.000 --> 01:21:25.840 out of there and not charge you? 1674 01:21:25.840 --> 01:21:28.119 No, they're going to charge me a Diagnostically, I'm. 1675 01:21:27.960 --> 01:21:28.800 Sure how much. 1676 01:21:30.560 --> 01:21:32.439 I think it's per hour, so I think it's two 1677 01:21:32.479 --> 01:21:34.119 hours of their work, so it's going to be between 1678 01:21:34.159 --> 01:21:36.760 two hundred and four hundred. But I haven't actually moved 1679 01:21:36.760 --> 01:21:38.239 it to the other shop yet, so I don't know 1680 01:21:38.239 --> 01:21:38.680 exactly what. 1681 01:21:38.840 --> 01:21:41.199 Why don't you ask Amco to match that price? 1682 01:21:43.520 --> 01:21:44.279 That's a good idea. 1683 01:21:44.359 --> 01:21:46.039 They got a lot of water in it, they're going 1684 01:21:46.079 --> 01:21:47.960 to be able to match it. There's no reason they 1685 01:21:48.000 --> 01:21:49.319 should charge that much more. 1686 01:21:51.319 --> 01:21:53.600 Match price, got it, that's a good idea. Thank you. 1687 01:21:53.920 --> 01:21:57.640 Yeah, because there it's there already, you got the warranty. 1688 01:21:57.760 --> 01:22:00.399 Say look, guys, I can take it down the street, 1689 01:22:00.439 --> 01:22:04.000 but you already have it. Why don't you just match 1690 01:22:04.079 --> 01:22:10.720 their price? And because I can't in good conscience spend 1691 01:22:10.760 --> 01:22:13.520 another you know, eight hundred to one thousand bucks if 1692 01:22:13.520 --> 01:22:17.600 I don't have to, I'm already hurt on this thing. Okay, guys, 1693 01:22:17.600 --> 01:22:19.399 now let's talk about the good news. I know I'm 1694 01:22:19.439 --> 01:22:26.039 running late, but a twenty sixteen Ford Explorer seventy two 1695 01:22:26.119 --> 01:22:29.520 thousand miles. Once she does this, it's worth it. It's 1696 01:22:29.560 --> 01:22:31.039 worth investing in or not. 1697 01:22:32.880 --> 01:22:34.319 Well, since we haven't seen the rest of the vehicle, 1698 01:22:34.359 --> 01:22:35.239 I can only assume so. 1699 01:22:35.279 --> 01:22:37.640 But it's coming up on ten years of miles. 1700 01:22:37.680 --> 01:22:38.720 That's pretty little miles for that. 1701 01:22:39.199 --> 01:22:41.560 How is is it in otherwise good condition? 1702 01:22:41.640 --> 01:22:42.159 Renee? 1703 01:22:45.199 --> 01:22:46.560 I dropped her, Tom, Sorry, Oh. 1704 01:22:46.560 --> 01:22:47.159 We dropped her. 1705 01:22:47.159 --> 01:22:50.239 I'm sorry, all right, listen. I don't think you're going 1706 01:22:50.319 --> 01:22:53.039 to be terribly buried. But the secret is, once you 1707 01:22:53.119 --> 01:22:56.319 invest money in a car like this, then what you 1708 01:22:56.399 --> 01:22:59.119 do is run the wheels off it. You're not going 1709 01:22:59.199 --> 01:23:01.239 to get any money set it. You're gonna be upside 1710 01:23:01.239 --> 01:23:03.840 down if you trade it, So just call well enough 1711 01:23:03.920 --> 01:23:06.640 alone three oh three seven one three talk seven one 1712 01:23:06.680 --> 01:23:13.680 three eight two five five go with a sure thing 1713 01:23:13.800 --> 01:23:16.640 Denver's Best roofer Excel Roofing dot com. 1714 01:23:16.640 --> 01:23:22.119 You don't pay a cent until you're contenth. 1715 01:23:22.039 --> 01:23:25.239 Time for an insurance check up free, no obligation comparison 1716 01:23:25.359 --> 01:23:28.920 call Compass Insurance paying too much your coverage at dozens 1717 01:23:28.960 --> 01:23:31.680 of insurance companies find out now three oh three seven 1718 01:23:31.760 --> 01:23:34.600 seven to one help. You'll think you're his only customer 1719 01:23:34.640 --> 01:23:36.880 when you choose Frank durand the real estate Man dot 1720 01:23:36.920 --> 01:23:40.239 com to list your home with Remax Alliance three oh 1721 01:23:40.279 --> 01:23:50.119 three nine two zero sixteen twenty two. Hi Tom Martino 1722 01:23:50.199 --> 01:23:54.000 here three oh three seven one three talk three oh 1723 01:23:54.000 --> 01:23:57.520 three seven one three eight two five five eight eight eight. 1724 01:23:57.560 --> 01:24:01.880 Heating dot com remember the name. Plenty of hot weather 1725 01:24:01.960 --> 01:24:04.239 left and cold weather to come. Get them to check 1726 01:24:04.239 --> 01:24:07.840 out your system and free second opinions always. Three oh 1727 01:24:07.880 --> 01:24:11.960 three seven seven zero two seven seven six eight eight eight. 1728 01:24:12.039 --> 01:24:17.760 Heating dot Com. Okay now we talked to the shop. 1729 01:24:18.000 --> 01:24:21.560 Sue's talk to the shop. Let's bring Valerie back up here. 1730 01:24:22.039 --> 01:24:25.760 And Valerie, who's doing the phones? 1731 01:24:25.840 --> 01:24:25.960 Now? 1732 01:24:26.000 --> 01:24:26.840 The shat is gone? 1733 01:24:27.039 --> 01:24:28.239 Is I got it? 1734 01:24:28.279 --> 01:24:29.800 Tom? Okay? 1735 01:24:29.880 --> 01:24:32.239 So yeah, our phone's broken over here. That's why I 1736 01:24:32.279 --> 01:24:32.720 was asking. 1737 01:24:33.039 --> 01:24:36.319 So Valerie, I'm amazed to get to the shop. 1738 01:24:36.439 --> 01:24:37.439 I am yeah. 1739 01:24:37.880 --> 01:24:39.840 Well, you know, they might have call they might have 1740 01:24:39.920 --> 01:24:40.399 caller ID. 1741 01:24:40.840 --> 01:24:42.840 I went to their website and used the phone number 1742 01:24:42.880 --> 01:24:44.960 on their website, not the phone number you gave me. 1743 01:24:45.119 --> 01:24:48.640 Now here's the other part. They have good ratings or not. Guys, 1744 01:24:48.680 --> 01:24:51.840 they have good ratings and they have Yeah, trans Tech 1745 01:24:51.920 --> 01:24:55.359 Auto and Colorado Springs. Your transmission work took three months. 1746 01:24:55.439 --> 01:24:58.319 That could be parts, you know. Anyway, you paid fifty 1747 01:24:58.359 --> 01:25:00.880 two hundred and forty eight bucks. You picked it up, 1748 01:25:01.359 --> 01:25:03.960 had to tow it back. It wasn't running right, and 1749 01:25:04.000 --> 01:25:06.680 now you can't get info. It's under warranty. 1750 01:25:06.760 --> 01:25:08.840 What's going on, Susan, Well, he picked up the first 1751 01:25:08.920 --> 01:25:11.319 time I called good. I don't know exactly who I 1752 01:25:11.359 --> 01:25:14.119 talked to. He didn't identify himself, Tom, he said he 1753 01:25:14.199 --> 01:25:16.439 strongly advised her to use a shop up that way. 1754 01:25:16.560 --> 01:25:18.319 Thought it was really odd. She would tow it all 1755 01:25:18.359 --> 01:25:19.399 the way back to them. 1756 01:25:19.319 --> 01:25:21.560 Because you'd just been fifty bucks with them. 1757 01:25:22.319 --> 01:25:23.000 WHOA, I gad. 1758 01:25:23.039 --> 01:25:27.359 I was afraid it would boid warrant you, Valerie, somebody else, Valerie, Valerie, 1759 01:25:27.399 --> 01:25:29.920 hold on, Susan, did you tell him she just picked 1760 01:25:29.920 --> 01:25:30.760 it up last week? 1761 01:25:31.159 --> 01:25:33.039 I thought I'd been sitting up there for three months. 1762 01:25:33.079 --> 01:25:35.239 I'm on the phonees Tom, and I don't sew the call. 1763 01:25:35.399 --> 01:25:36.000 I'm sorry. 1764 01:25:36.159 --> 01:25:39.239 So anyway, I don't know anything about cars. He tried 1765 01:25:39.279 --> 01:25:40.960 to explain to me what he thought was going on. 1766 01:25:41.079 --> 01:25:43.079 Sounded like I had nothing to do with the trade. 1767 01:25:42.880 --> 01:25:44.479 Cars in his shop right now? 1768 01:25:44.520 --> 01:25:47.239 Yeah, there, I know that, but he said, I don't 1769 01:25:47.319 --> 01:25:50.520 understand car stuff to Okay, He's What it sounded like 1770 01:25:50.600 --> 01:25:53.279 to me was that it was an air conditioning issue. 1771 01:25:53.279 --> 01:25:55.640 But they can't even duplicate the issue till it gets 1772 01:25:55.680 --> 01:25:57.960 hot out. I think you should have Mark call and 1773 01:25:57.960 --> 01:26:00.800 try to understand the car talk. I don't understand the 1774 01:26:00.840 --> 01:26:01.319 car talk. 1775 01:26:02.960 --> 01:26:08.319 How does the transmission relate to an air conditioning Valerie? 1776 01:26:08.439 --> 01:26:10.640 He said, was they think it's an AC issue, but 1777 01:26:10.680 --> 01:26:11.560 they can't duplicate. 1778 01:26:13.119 --> 01:26:17.279 Mark is going to call for you, Valerie in a minute. Here, Okay, 1779 01:26:17.800 --> 01:26:21.239 and just see the cars down there. The reason they 1780 01:26:21.279 --> 01:26:23.479 brought it back is because you spent fifty two hundred 1781 01:26:23.479 --> 01:26:24.000 bucks with them. 1782 01:26:24.000 --> 01:26:25.319 That's why you brought it back there. 1783 01:26:25.359 --> 01:26:29.199 But and if somebody else would touch it under warranty, 1784 01:26:29.239 --> 01:26:30.560 it would avoid his warranty. 1785 01:26:30.560 --> 01:26:32.479 I'm sure I. 1786 01:26:32.319 --> 01:26:33.960 Think that's an accurate statement. 1787 01:26:35.439 --> 01:26:38.000 Yeah, but any reputable shops should call down there. Hey, 1788 01:26:38.039 --> 01:26:40.079 i've got this car in here. We've got a mutual customer, 1789 01:26:40.520 --> 01:26:42.720 she's got this complaint. What do you want me to do? 1790 01:26:44.680 --> 01:26:45.760 Yeah, I wish you would have. 1791 01:26:47.640 --> 01:26:51.680 Just when someone's visiting or someone takes something to you 1792 01:26:52.079 --> 01:26:55.039 and they had work done and it's under warranty. Do 1793 01:26:55.159 --> 01:26:57.159 shops often trust you to do warranty work? 1794 01:26:58.960 --> 01:26:59.199 Uh? 1795 01:26:59.359 --> 01:27:00.760 More common get themselves. 1796 01:27:00.960 --> 01:27:02.520 Oh, they definitely want to do on thoselves. I mean 1797 01:27:02.560 --> 01:27:05.199 there's a lot of cost aspect to that. They're also 1798 01:27:05.239 --> 01:27:08.319 afraid that, you know, since they're not there, they can't 1799 01:27:08.319 --> 01:27:09.880 control the job. But you could be pulling a little 1800 01:27:09.920 --> 01:27:13.039 over your eyes and be making money from them that way. So, 1801 01:27:13.159 --> 01:27:15.079 I mean a lot of it goes down with the conversation. 1802 01:27:15.359 --> 01:27:17.279 Get a good reputation with the with the two of you, 1803 01:27:17.319 --> 01:27:19.000 and you'll come to an agreement on what needs to 1804 01:27:19.000 --> 01:27:21.439 be done, all right, So. 1805 01:27:21.359 --> 01:27:23.479 What we'll do is wait to hear from Mark. 1806 01:27:23.520 --> 01:27:27.119 Okay, valeried three oh three seven to one three talk 1807 01:27:27.399 --> 01:27:30.840 three oh three seven one three eight two five five. 1808 01:27:31.720 --> 01:27:38.199 So listen when we talk about repairs. How many comebacks 1809 01:27:38.239 --> 01:27:38.600 do you have? 1810 01:27:38.680 --> 01:27:38.960 Guys? 1811 01:27:39.000 --> 01:27:41.279 I'm just curious because we're hearing so many of these. 1812 01:27:41.319 --> 01:27:43.960 Now they take a car and a day later the 1813 01:27:44.000 --> 01:27:45.920 same thing happens, or another thing happens. 1814 01:27:46.319 --> 01:27:48.479 What do you think is going on? I mean, how 1815 01:27:48.479 --> 01:27:49.079 many do you have? 1816 01:27:51.039 --> 01:27:53.399 It varies a lot. I mean, you know, and most 1817 01:27:53.399 --> 01:27:55.880 of them are parts issues. You know, how all the 1818 01:27:55.960 --> 01:27:58.880 control's gone. It's got way down on the parts that 1819 01:27:58.920 --> 01:28:02.000 we're putting on cars. So we're only as good as 1820 01:28:02.000 --> 01:28:04.560 the parts. Unfortunately. That's that's the hard part. Man. 1821 01:28:04.600 --> 01:28:06.800 We're getting stuff bad right out of the box. Yeah, 1822 01:28:06.840 --> 01:28:09.000 and put it on these cold take it right back off. 1823 01:28:10.039 --> 01:28:10.399 Okay. 1824 01:28:12.079 --> 01:28:14.359 The guy that slipped and said the F word, he 1825 01:28:15.680 --> 01:28:22.439 apologized and said he appreciates the support. Basically, he was 1826 01:28:22.560 --> 01:28:27.279 upset because while he had the loaner, it was hail damaged. 1827 01:28:27.319 --> 01:28:30.640 He had to pay for that, and the shop says 1828 01:28:30.800 --> 01:28:33.640 the work they did is fine, and he has a 1829 01:28:33.680 --> 01:28:38.399 new problem and it's not covered by warranty because they 1830 01:28:38.439 --> 01:28:44.279 didn't work on it. And that's the catalytic converter. But anyway, 1831 01:28:44.520 --> 01:28:46.960 thank you Henry for the email. 1832 01:28:47.479 --> 01:28:50.279 Mark. Did you call him? Had to leave a message. 1833 01:28:50.279 --> 01:28:51.399 We'll see if they call back. 1834 01:28:52.279 --> 01:28:55.000 Yeah, Valerie, We're gonna do the best we can to 1835 01:28:55.039 --> 01:28:56.399 get a hold of him. See what they have to 1836 01:28:56.399 --> 01:29:00.680 say about this, all right? Three three, seven one three 1837 01:29:00.720 --> 01:29:02.000 talks seven one three eight two. 1838 01:29:01.880 --> 01:29:02.359 Five to five. 1839 01:29:03.039 --> 01:29:05.279 Here's a text, Tom Wyre you suit down on the 1840 01:29:05.279 --> 01:29:06.199 Better Business Bureau. 1841 01:29:07.479 --> 01:29:08.359 They don't do anything. 1842 01:29:09.199 --> 01:29:14.039 They are They're an absolutely useless organization. Useless, useless. Ask 1843 01:29:14.079 --> 01:29:16.319 a member what have they done for you? I want 1844 01:29:16.319 --> 01:29:19.479 to know from a member what they've done for them. 1845 01:29:19.800 --> 01:29:22.439 They field complaints and they do nothing nothing. 1846 01:29:22.640 --> 01:29:25.840 They do no investigation, they do no interceptions, they do 1847 01:29:25.920 --> 01:29:32.520 nothing nothing active. They do carry complaints. But you can 1848 01:29:32.600 --> 01:29:35.439 respond with anything on a complaint and it's a response 1849 01:29:35.880 --> 01:29:39.079 and they don't count it against you. But we have 1850 01:29:39.199 --> 01:29:42.960 had people again like this roofing company does not have 1851 01:29:43.079 --> 01:29:46.119 one good review posted anywhere and they're a plus. 1852 01:29:46.000 --> 01:29:49.399 Rated on the Better Business Bureau. What does that tell you? 1853 01:29:49.600 --> 01:29:52.239 They don't have their pulse on the community it is 1854 01:29:52.479 --> 01:29:56.039 truly a dinosaur and a waste of money. I mean, 1855 01:29:56.680 --> 01:29:58.359 I don't know, guys, are you part of I don't 1856 01:29:58.359 --> 01:30:00.439 even know? Are you part of the better business? 1857 01:30:00.000 --> 01:30:02.479 We have been for years? But it's only because I'm 1858 01:30:02.479 --> 01:30:03.479 too lazy to stop it. 1859 01:30:04.000 --> 01:30:05.000 What do they do for you? 1860 01:30:05.039 --> 01:30:05.319 Nothing? 1861 01:30:05.640 --> 01:30:08.640 Nothing? Is there anything? I mean, you get a newsletter? 1862 01:30:08.680 --> 01:30:10.479 What do you get now? You get an email once 1863 01:30:10.479 --> 01:30:11.680 in a while trying to sell you something. 1864 01:30:12.920 --> 01:30:15.840 Jeff, I haven't been a member for eons. You know, 1865 01:30:15.960 --> 01:30:17.840 they actually reached out to me probably about two weeks ago, 1866 01:30:17.880 --> 01:30:20.000 trying to get me to sign back up. You know 1867 01:30:20.119 --> 01:30:22.039 you've got nothing to offer me. I mean, heck, I 1868 01:30:22.039 --> 01:30:24.640 don't think they've even updated a website in fifteen years. 1869 01:30:24.920 --> 01:30:25.920 I don't think they have either. 1870 01:30:27.399 --> 01:30:30.119 Three oh three seven one three talk. We have more 1871 01:30:30.159 --> 01:30:36.800 coming up on the Troubleshooters. Go with a sure thing 1872 01:30:36.880 --> 01:30:40.239 Denver's Best roofer Excel roofing dot com. You don't pay 1873 01:30:40.239 --> 01:30:46.319 a cent until you're content. Time for an insurance check 1874 01:30:46.399 --> 01:30:50.279 up free, no obligation. In comparison, call Compass insurance paying 1875 01:30:50.319 --> 01:30:53.359 too much your coverage at dozens of insurance companies find 1876 01:30:53.359 --> 01:30:55.720 out now three oh three seven to seven to one help. 1877 01:30:55.880 --> 01:30:58.520 You'll think you're his only customer when you choose Frank 1878 01:30:58.600 --> 01:31:01.039 durand the real estate man dot com to list your 1879 01:31:01.079 --> 01:31:04.239 home with Remax Alliance three oh three nine two zero 1880 01:31:04.319 --> 01:31:09.920 sixteen twenty two. Hi Tom Martino here three oh three 1881 01:31:11.479 --> 01:31:14.560 seven one three talk three oh three seven one three. 1882 01:31:14.279 --> 01:31:15.479 Eight two five five. 1883 01:31:16.119 --> 01:31:18.039 If you have a problem, question, or complain, give us 1884 01:31:18.039 --> 01:31:20.359 a call. We're here to help you. 1885 01:31:21.279 --> 01:31:24.960 Now, speaking of cars, there was something I wanted to 1886 01:31:25.000 --> 01:31:30.960 talk about, Uh, the anger index of cars? What makes 1887 01:31:31.000 --> 01:31:33.479 people angry? I'm looking for it here? Damn it, I 1888 01:31:33.560 --> 01:31:37.439 had it pulled up in any case, Oh, there it 1889 01:31:37.479 --> 01:31:40.239 is there, it is. There is cars that make people 1890 01:31:40.279 --> 01:31:44.000 the angriest. I talked about the one that makes people 1891 01:31:44.000 --> 01:31:50.239 the most angriest, and that was the other day. But 1892 01:31:50.359 --> 01:31:53.239 I did not bring up all the rest, but the 1893 01:31:53.319 --> 01:31:56.039 Kia Sedona. 1894 01:31:56.239 --> 01:31:57.920 Now, what is an anger index? 1895 01:31:58.039 --> 01:32:05.800 It means frustration with repairs, frequency of breakdowns, response from 1896 01:32:06.079 --> 01:32:11.880 the manufacturer or dealers. So it's really not necessarily dependability. 1897 01:32:12.920 --> 01:32:13.359 It is. 1898 01:32:13.920 --> 01:32:18.039 Some of it obviously has to do with dependability, but 1899 01:32:18.239 --> 01:32:21.960 it's mainly about making people angry. Who is the most 1900 01:32:22.000 --> 01:32:29.640 frustrated owner based on reliability, response, service time, parts availability, 1901 01:32:30.000 --> 01:32:37.079 All these factors are taken into consideration. Are these current manufacturers, Yeah, this. 1902 01:32:37.000 --> 01:32:39.079 Is all done hetty good though. 1903 01:32:39.119 --> 01:32:42.439 Which in the past year the Kia Sedona the biggest 1904 01:32:42.600 --> 01:32:47.560 angry index, not not Kias, but the Sedona. The Mazda 1905 01:32:47.600 --> 01:32:51.359 three is next. What we've been hearing a lot about 1906 01:32:51.359 --> 01:32:52.840 mass Are they pieces of crap? 1907 01:32:52.880 --> 01:32:53.159 Guys? 1908 01:32:53.239 --> 01:32:53.680 They are? 1909 01:32:54.119 --> 01:32:54.439 They are? 1910 01:32:54.680 --> 01:32:58.840 I don't why Mark had one. He loved it. Then 1911 01:32:58.920 --> 01:33:01.079 you love your Mazda. I never had a Masta. 1912 01:33:02.159 --> 01:33:06.199 Oh, you're right. My RX eight's well, the RX it's 1913 01:33:06.239 --> 01:33:09.640 its own deal though, man. And then I had a 1914 01:33:09.720 --> 01:33:11.720 seven and an eight and I liked it, but I'd 1915 01:33:11.760 --> 01:33:12.880 never buy another wink one. 1916 01:33:13.000 --> 01:33:19.079 Number three on the anger list Nissan Armada. Now what 1917 01:33:19.159 --> 01:33:21.159 an offshoot that is? I never even thought of that. 1918 01:33:22.319 --> 01:33:22.640 Okay. 1919 01:33:22.680 --> 01:33:24.079 By the way, we're taking calls at. 1920 01:33:23.960 --> 01:33:28.159 Three oh three seven one three talk three oh three 1921 01:33:28.239 --> 01:33:31.119 seven one three eight two five five. We prefer car calls, 1922 01:33:31.119 --> 01:33:34.039 but we'll take anything today. If somebody someone's lying to you, 1923 01:33:34.159 --> 01:33:36.439 cheating you, ripped you off. And by the way, we 1924 01:33:36.479 --> 01:33:38.520 do have some warnings for you based on today's calls. 1925 01:33:38.560 --> 01:33:39.600 I'll get to you in a minute. 1926 01:33:40.079 --> 01:33:45.359 Number four, the F two three fifty, not the one fifty, 1927 01:33:45.720 --> 01:33:47.239 two fifty, but the three fifty. 1928 01:33:47.760 --> 01:33:48.800 That's a strange list. 1929 01:33:49.359 --> 01:33:55.359 Dodge Journey is number five. Dodge Charger, that's a muscle car, 1930 01:33:55.439 --> 01:34:01.680 number six. I'm going to the top ten seven Nissan Mac, eight, 1931 01:34:02.560 --> 01:34:11.159 the Ford Focus, nine Nissan Frontier, and ten Nissan Titan. 1932 01:34:12.239 --> 01:34:19.319 Why do you think they're such big angry indexes? I 1933 01:34:19.359 --> 01:34:24.560 don't know, And surprisingly a lot of Japanese cars on there. 1934 01:34:26.880 --> 01:34:31.159 So these are cars that make Americans the angriest. Now, 1935 01:34:31.199 --> 01:34:33.880 we can go down to the ones the least likely 1936 01:34:34.000 --> 01:34:34.840 to create anger. 1937 01:34:35.880 --> 01:34:36.760 You know what they aren't. 1938 01:34:37.439 --> 01:34:40.159 What would you say at the bottom of the list 1939 01:34:40.199 --> 01:34:49.039 for anger Toyota, Corolla, Lincoln Navigator, Toyota for Runner, Subaru Outback, 1940 01:34:49.479 --> 01:34:57.880 Subaru Forester, Ford Fusion, Nissan Versa, Kia Soul, Toyota Highlander, 1941 01:34:58.199 --> 01:35:05.199 Honda Odyssey, all really less when it comes to angries. Now, 1942 01:35:05.600 --> 01:35:11.119 But as far as brands, the brands in general, Now 1943 01:35:11.159 --> 01:35:15.159 this is taking all of the models, not just the 1944 01:35:15.199 --> 01:35:18.720 bad model, because I told you the models that bring 1945 01:35:18.800 --> 01:35:23.479 the angriest reactions out, but the brands in general. When 1946 01:35:23.520 --> 01:35:27.560 you take all of their models and average out their 1947 01:35:27.640 --> 01:35:32.840 anger index, that's for response time that's for parts availability, 1948 01:35:33.720 --> 01:35:38.760 that's for a service frequency of repairs. Mazda's the number 1949 01:35:38.760 --> 01:35:47.840 one piss off manufacturer. Mazda pisses people off. Next, Volkswagen. 1950 01:35:48.800 --> 01:35:51.720 Third, even though they didn't have a car. 1951 01:35:51.439 --> 01:35:56.079 On the list specific car as a manufacturer, they're number 1952 01:35:56.079 --> 01:35:57.560 three for pissing people off. 1953 01:35:58.199 --> 01:35:58.760 Cadillac. 1954 01:36:00.039 --> 01:36:01.279 Wouldn't that be General motors? 1955 01:36:01.319 --> 01:36:02.359 I mean, why would they put? 1956 01:36:02.479 --> 01:36:04.079 Well, they're unique to general motors. 1957 01:36:04.319 --> 01:36:08.439 Yeah, Kia is number four, Hyundai is number five. I 1958 01:36:08.439 --> 01:36:12.319 always thought Hondai were great people, mark, don't You've always 1959 01:36:12.319 --> 01:36:14.760 had good luck with Hyundai's right yep? 1960 01:36:14.880 --> 01:36:17.079 But I don't buy am used and I sell them 1961 01:36:17.079 --> 01:36:18.199 before the warranties up. 1962 01:36:18.239 --> 01:36:21.520 So that's true too. That probably has a lot to 1963 01:36:21.560 --> 01:36:21.960 do with it. 1964 01:36:22.239 --> 01:36:26.840 Number six in manufacturers that piss people off. Remember we've 1965 01:36:26.840 --> 01:36:31.359 had Mazda, Olkswagen, Cadillact, Kia, Hyundai. Number six is Dodge 1966 01:36:32.159 --> 01:36:39.000 number seven, Jeep number eight, Nissan number nine, Ford ten 1967 01:36:39.600 --> 01:36:44.439 is Chevrolet Alet GMC twelve is Chrysler. 1968 01:36:45.279 --> 01:36:48.199 Now, isn't that funny? Chrysler's twelve Jeep is seven? 1969 01:36:49.479 --> 01:36:49.840 Okay? 1970 01:36:50.119 --> 01:36:50.520 Anyway? 1971 01:36:51.279 --> 01:36:58.960 Thirteen is Honda fourteen really surprises me. Mercedes fifteen is 1972 01:36:59.000 --> 01:37:04.600 Toyota sixteen in a Subaru seventeen is Lincoln. They don't 1973 01:37:04.600 --> 01:37:09.439 go beyond that on this chart. But on the angry scale, 1974 01:37:09.800 --> 01:37:11.760 where do most angry people live? 1975 01:37:12.119 --> 01:37:13.000 Now? This is cool. 1976 01:37:13.520 --> 01:37:16.960 First of all, let me take Mike because I don't 1977 01:37:16.960 --> 01:37:19.720 want him to wait pass the break. Hey Mike, I'll 1978 01:37:19.800 --> 01:37:22.479 go back to the angry estates that have the angriss 1979 01:37:22.520 --> 01:37:25.039 car owners, not the drivers ANGRYUS car owners. 1980 01:37:25.079 --> 01:37:26.079 Hey Mike, what's happening? 1981 01:37:27.479 --> 01:37:27.680 Yeah? 1982 01:37:27.720 --> 01:37:31.920 I got a twenty nineteen Toyota A four and I 1983 01:37:31.960 --> 01:37:34.039 had it in the dealership to get a free oil 1984 01:37:34.199 --> 01:37:38.239 change as regular maintenance. But anyhow, you said I need 1985 01:37:38.239 --> 01:37:40.760 an alignment. I wanted to get in that second opinion? 1986 01:37:42.000 --> 01:37:44.039 How many miles on it? 1987 01:37:44.239 --> 01:37:45.359 Thirty seven thousand? 1988 01:37:45.479 --> 01:37:47.399 When was the last time you had in alignment? 1989 01:37:48.560 --> 01:37:48.800 Never? 1990 01:37:49.239 --> 01:37:50.079 Then you need one? 1991 01:37:51.479 --> 01:37:54.279 Why do you say that? Guys, let's talk about no. 1992 01:37:54.399 --> 01:37:56.640 He wants to know. How do you know, especially. 1993 01:37:56.439 --> 01:37:59.199 Driving around here in Colorado, the poor words we have 1994 01:37:59.279 --> 01:38:01.800 around here, that thing's been knocked out of alignment. It 1995 01:38:01.840 --> 01:38:03.640 may not be a large adjustment, but you are going 1996 01:38:03.720 --> 01:38:05.239 to need some adjustments. 1997 01:38:06.479 --> 01:38:09.000 Yeah, ye, help helps everything. 1998 01:38:09.560 --> 01:38:11.960 They must be looking at some tire. Where do they 1999 01:38:12.000 --> 01:38:13.439 say you need tires right. 2000 01:38:14.840 --> 01:38:14.960 Now? 2001 01:38:15.199 --> 01:38:16.159 They say we need them? 2002 01:38:16.319 --> 01:38:20.159 Uh, the tires only got about, oh, I don't know, 2003 01:38:20.199 --> 01:38:21.560 four thousand miles on them? 2004 01:38:21.720 --> 01:38:22.479 Three thousands? 2005 01:38:24.079 --> 01:38:24.319 I got? 2006 01:38:24.479 --> 01:38:26.680 How much more alignments now, guys? 2007 01:38:27.079 --> 01:38:27.279 Oh? 2008 01:38:27.439 --> 01:38:30.640 One hundred twenty and fifty yes? 2009 01:38:30.680 --> 01:38:31.680 Oh okay? 2010 01:38:32.079 --> 01:38:35.640 How much are they quoting you? 2011 01:38:35.640 --> 01:38:35.800 Oh? 2012 01:38:35.840 --> 01:38:38.479 I didn't. I didn't bother because I know they're going 2013 01:38:38.560 --> 01:38:39.039 to be high. 2014 01:38:39.279 --> 01:38:41.159 I mean, yeah, and you don't have to have a 2015 01:38:41.199 --> 01:38:41.880 dealer do it? 2016 01:38:43.159 --> 01:38:43.439 Yeah? 2017 01:38:43.800 --> 01:38:46.039 No, So about a bucket a buck and a half? 2018 01:38:46.199 --> 01:38:47.279 Ye? 2019 01:38:47.560 --> 01:38:49.399 All right, Mike thinks I'm in the Aurora. 2020 01:38:49.680 --> 01:38:50.319 I'm in Aurora? 2021 01:38:50.319 --> 01:38:51.319 Where's it that guy? 2022 01:38:51.640 --> 01:38:52.279 I forget his. 2023 01:38:52.319 --> 01:38:56.000 Name, Kevin? It doesn't matter. 2024 01:38:56.039 --> 01:38:57.479 I mean, you know what I say, Unless you have 2025 01:38:57.520 --> 01:38:59.239 to go there every day? What differences make you know 2026 01:38:59.279 --> 01:39:05.319 it's worth the trip? Bit's on Colfax web Wadsworth And 2027 01:39:05.960 --> 01:39:08.279 that's not bad. Thank you for calling though, three oh 2028 01:39:08.279 --> 01:39:13.399 three seven one three eight two five five? And how 2029 01:39:13.560 --> 01:39:17.720 often that's a weird question? Do you need alignment according 2030 01:39:17.760 --> 01:39:19.560 to this texture? But it's not often. 2031 01:39:19.680 --> 01:39:23.359 It's when you need it, so you check it when well. 2032 01:39:23.159 --> 01:39:25.199 If your steering wheels off a little bit, I mean, 2033 01:39:25.239 --> 01:39:25.920 if you let go of there? 2034 01:39:25.920 --> 01:39:28.960 How often let's just say you don't every oil change 2035 01:39:29.039 --> 01:39:29.359 check it. 2036 01:39:29.479 --> 01:39:32.159 No, No, it's a tough one. I mean, if you 2037 01:39:32.159 --> 01:39:34.159 you hit that pothole that the jars you read to 2038 01:39:34.239 --> 01:39:36.039 your teeth, I mean you may want to get a checked. 2039 01:39:36.640 --> 01:39:39.520 We used to do a free alignment check on pretty 2040 01:39:39.560 --> 01:39:41.439 much any oil change that would come in. 2041 01:39:41.520 --> 01:39:43.199 Yeah, because you want to see if they need it 2042 01:39:43.239 --> 01:39:47.159 and exactly some more money. But in any case, it 2043 01:39:47.279 --> 01:39:50.000 is something that needs to be done from time to time. 2044 01:39:50.239 --> 01:39:52.680 There is no car more immune to it than another. 2045 01:39:54.239 --> 01:39:57.279 All right, the same three oh three seven one three 2046 01:39:57.399 --> 01:40:04.319 eight two five. Go with a sure thing Denver's best 2047 01:40:04.399 --> 01:40:06.359 roofer Excel Roofing dot com. 2048 01:40:06.399 --> 01:40:08.439 You don't pay a cent until you're content. 2049 01:40:11.800 --> 01:40:15.319 Time for an insurance checkup free no obligation comparison call 2050 01:40:15.439 --> 01:40:18.760 Compass Insurance paying too much your coverage at dozens of 2051 01:40:18.800 --> 01:40:21.439 insurance companies find out now three O three seven to 2052 01:40:21.520 --> 01:40:24.319 seven to one help. You'll think you're his only customer 2053 01:40:24.359 --> 01:40:26.600 when you choose Frank durand the real estate Man dot 2054 01:40:26.640 --> 01:40:30.199 com to list your home with Remax Alliance three three 2055 01:40:30.239 --> 01:40:39.439 nine two zero sixteen twenty two. Hi Tom Martino, here, Larry, 2056 01:40:39.920 --> 01:40:42.399 what is going on with you Larry, what's going on? 2057 01:40:42.800 --> 01:40:51.199 Well, I just want to get a idea for me. Guys, 2058 01:40:52.079 --> 01:40:54.399 my wife had a little thinner bender and it's an 2059 01:40:54.439 --> 01:40:58.159 old cart one hundred seventy two thousand miles on. It's 2060 01:40:58.159 --> 01:41:00.680 probably gonna get totaled, but I may buy it back. 2061 01:41:01.399 --> 01:41:02.920 Hardly any damage to it, but. 2062 01:41:02.920 --> 01:41:04.920 You know, just the age, and what kind of car 2063 01:41:05.039 --> 01:41:05.199 is it? 2064 01:41:06.399 --> 01:41:09.560 Oh, it's two thousand and seven PACIFICA. 2065 01:41:09.800 --> 01:41:10.720 Oh wow, Chrysler. 2066 01:41:11.399 --> 01:41:13.600 Yeah, one hundred and seventy. 2067 01:41:13.279 --> 01:41:16.000 Two thousand miles on. Just had a little radiars that 2068 01:41:16.399 --> 01:41:20.800 popped on it, and uh, probably needs the new hood 2069 01:41:20.840 --> 01:41:23.560 and and why not. But that's all kind of meaningless. 2070 01:41:23.560 --> 01:41:26.960 I didn't call about that, but we keep our cars mine. 2071 01:41:27.439 --> 01:41:30.159 I have a twenty twelve uh F one fifty with 2072 01:41:30.199 --> 01:41:32.760 two hundred and some thousand miles on it. 2073 01:41:32.880 --> 01:41:35.840 So, so how was it? 2074 01:41:36.079 --> 01:41:37.279 How was it damaged? 2075 01:41:37.680 --> 01:41:37.920 Mike? 2076 01:41:38.399 --> 01:41:42.439 Oh, she said into the back of another suv and 2077 01:41:44.000 --> 01:41:46.199 that person didn't want to deal with insurance. It was 2078 01:41:46.199 --> 01:41:52.680 a feat vehicle and it just it has some hood damage. 2079 01:41:52.800 --> 01:41:55.880 The headlights are fine, some of the trim on the front. 2080 01:41:55.960 --> 01:41:58.079 So was your wife's your wife's that fault? 2081 01:41:58.159 --> 01:41:58.359 Right? 2082 01:41:59.760 --> 01:42:00.000 Hey? 2083 01:42:00.079 --> 01:42:02.680 Yeah, my wife at fault. Yeah, we've got it into 2084 01:42:02.720 --> 01:42:03.479 a repair. 2085 01:42:03.560 --> 01:42:08.840 Shot and do you have collision coverage on a uh 2086 01:42:08.880 --> 01:42:10.239 on this old car? 2087 01:42:10.520 --> 01:42:10.880 Wow? 2088 01:42:13.079 --> 01:42:15.560 What's your deductible? What's your deductible on it? 2089 01:42:16.520 --> 01:42:18.840 I have a one hundred dollars. 2090 01:42:18.760 --> 01:42:22.520 God almighty man, you must be spending out the nose 2091 01:42:22.600 --> 01:42:23.359 for insurance. 2092 01:42:23.920 --> 01:42:25.239 One hundred dollars. 2093 01:42:25.920 --> 01:42:29.000 One hundred dollars deductible is, by the way, for those listening, 2094 01:42:29.119 --> 01:42:31.239 never ever ever have one hundred. 2095 01:42:31.000 --> 01:42:33.399 Dollars deductible ever, And here's why. 2096 01:42:34.159 --> 01:42:36.479 It would denote that you can use it over one 2097 01:42:36.520 --> 01:42:38.880 hundred bucks, and no one if you put in any 2098 01:42:38.920 --> 01:42:41.960 claims over one hundred dollars under a thousand. If you 2099 01:42:42.079 --> 01:42:45.640 ever did that, you'll be canceled and never picked up 2100 01:42:45.640 --> 01:42:48.840 by another insurance company. So they're usually bad ideas. But 2101 01:42:48.880 --> 01:42:51.359 he already has it, so he may as well take it, 2102 01:42:51.880 --> 01:42:52.800 take advantage of it. 2103 01:42:53.840 --> 01:42:55.199 That's not really what I'm calling you. 2104 01:42:55.359 --> 01:42:58.520 No, No, I know, Mike, Mike, Mike, I understand that. I 2105 01:42:58.600 --> 01:43:02.560 understand that completely, but but unfortunately we have other people 2106 01:43:02.880 --> 01:43:04.920 in on this phone call, and I just give advice 2107 01:43:05.000 --> 01:43:07.319 as we go. But let's talk about your thing. How 2108 01:43:07.399 --> 01:43:09.399 much did they want for you to buy it? Back. 2109 01:43:11.119 --> 01:43:13.359 I don't even drop the phone. 2110 01:43:14.159 --> 01:43:15.159 What is the value on that? 2111 01:43:17.000 --> 01:43:20.119 I wanted to get an idea from you guys on 2112 01:43:20.239 --> 01:43:21.079 new cars. 2113 01:43:21.159 --> 01:43:22.680 Yeah, on new cars, go ahead. 2114 01:43:24.159 --> 01:43:27.039 You know, I'm kind of interested in like a Highlander 2115 01:43:28.960 --> 01:43:39.000 maybe as on Passbinder, Buick Endeavor. I do kind of 2116 01:43:39.079 --> 01:43:46.560 like the Pallisades and the. 2117 01:43:44.319 --> 01:43:47.840 Uh you guys like any of those the kids and well. 2118 01:43:47.720 --> 01:43:50.319 Out of that list, my first choice would be the Highlander. 2119 01:43:50.399 --> 01:43:53.119 Yeah, is by far the first choice. Yeah, are you 2120 01:43:53.199 --> 01:43:56.399 probably forty forty for that for a newer, newer. 2121 01:43:57.640 --> 01:43:59.359 At least forty five grand at least? 2122 01:43:59.399 --> 01:44:00.920 Yeah. 2123 01:44:01.239 --> 01:44:04.600 So, well, what do you know about the hybrids? Are 2124 01:44:04.640 --> 01:44:06.119 they going with? 2125 01:44:06.479 --> 01:44:09.640 I got my own beliefs on those, but they keep changing. 2126 01:44:09.680 --> 01:44:11.520 They're still updating hybrids. 2127 01:44:12.000 --> 01:44:15.000 Listen, the thing about hybrids, you'll get good gas mileage, 2128 01:44:15.039 --> 01:44:17.840 There's no doubt. My whole thing is a personal one. 2129 01:44:17.920 --> 01:44:21.319 I don't want to have two systems to maintain either 2130 01:44:21.479 --> 01:44:23.600 I either want electric or I want gas. 2131 01:44:23.720 --> 01:44:25.880 The plug in ones have a purpose. So I mean, 2132 01:44:25.920 --> 01:44:29.199 if you live in Denver and work in Denver, you 2133 01:44:29.239 --> 01:44:31.760 know you can go all electric forty to fifty miles, 2134 01:44:31.880 --> 01:44:32.479 never use. 2135 01:44:32.359 --> 01:44:37.119 A gas, right, but you have gas available some people 2136 01:44:37.319 --> 01:44:37.640 like that. 2137 01:44:38.399 --> 01:44:41.119 I don't like it because I don't want two. 2138 01:44:41.359 --> 01:44:43.159 I just don't want two systems to maintain. 2139 01:44:43.239 --> 01:44:43.920 I want one. 2140 01:44:44.439 --> 01:44:47.079 I would consider an electric car Loarry if you're doing 2141 01:44:47.119 --> 01:44:52.279 local mileage only, or you can and Key has got 2142 01:44:52.319 --> 01:44:55.960 some really nice electric options you might want to consider. 2143 01:44:56.000 --> 01:44:57.640 If you want to hold on, we'll talk to you more. 2144 01:44:57.960 --> 01:44:58.920 We got to take a break. 2145 01:44:59.319 --> 01:45:02.600 Go with a shore thing Denver's best roofer Excel Roofing 2146 01:45:02.720 --> 01:45:03.279 dot com. 2147 01:45:03.319 --> 01:45:05.359 You don't pay a cent until you're content. 2148 01:45:08.720 --> 01:45:11.920 Time for an insurance check up free, no obligation comparison 2149 01:45:12.039 --> 01:45:15.560 call Compass Insurance paying too much your coverage at dozens 2150 01:45:15.600 --> 01:45:18.359 of insurance companies find out now three oh three seven 2151 01:45:18.439 --> 01:45:21.239 seven to one help. You'll think you're his only customer 2152 01:45:21.279 --> 01:45:23.560 when you choose Frank durand the real estate Man dot 2153 01:45:23.560 --> 01:45:26.920 com to list your home with Remax Alliance three oh 2154 01:45:26.920 --> 01:45:28.880 three nine two zero sixteen twenty two. 2155 01:45:29.840 --> 01:45:43.680 Yeah, so you don't have come run anxious as fast 2156 01:45:43.760 --> 01:45:47.039 as you can show Shooter's gonna help. 2157 01:45:47.319 --> 01:45:54.319 Come man, This is the Troubleshooter Show. No Tom Martinez, Welcome. 2158 01:45:54.039 --> 01:45:56.560 Welcome, my friends to the only show of its kind. 2159 01:45:56.600 --> 01:45:59.239 We're here to solve problems, answer questions, take complaints. You 2160 01:45:59.319 --> 01:46:01.600 know something we don't rag about a lot? Is this 2161 01:46:02.000 --> 01:46:07.640 over three hundred million dollars in cash, merchandise exchanges refunds 2162 01:46:07.840 --> 01:46:10.840 directly due to this show? You've been ripped off. Maybe 2163 01:46:10.880 --> 01:46:13.159 there's a bad contractor in your life you want to 2164 01:46:13.199 --> 01:46:16.520 expose right now. Maybe a plumber that really pissed you off. 2165 01:46:16.720 --> 01:46:19.319 Maybe a landlord that's driving you nuts and can't get 2166 01:46:19.399 --> 01:46:23.960 rid of the roaches. Whatever it is, that is what 2167 01:46:24.039 --> 01:46:27.079 this show is for. Three zero three Martino. That number, 2168 01:46:27.079 --> 01:46:28.640 by the way, works on and off the air, three 2169 01:46:28.720 --> 01:46:31.439 oh three Martino, or you can always call three oh 2170 01:46:31.479 --> 01:46:34.760 three seven to one, three eight, two five five help it. 2171 01:46:34.840 --> 01:46:39.039 Troubleshooter dot com works, by the way. Jeff vic Kimera transmission. 2172 01:46:39.520 --> 01:46:41.680 Love you being in today? Kevin Colkin, how are you 2173 01:46:41.680 --> 01:46:44.359 guys doing. I didn't get to step in till about 2174 01:46:44.399 --> 01:46:47.279 twenty thirty minutes ago. How's car Friday going? 2175 01:46:47.520 --> 01:46:48.800 That's what we call you part time? 2176 01:46:49.000 --> 01:46:52.199 Shut up? How's car Friday? We getting a lot of 2177 01:46:52.199 --> 01:46:55.680 car questions, A few good ones. Donnie's got one here. 2178 01:46:55.920 --> 01:46:57.880 But if you got any car questions, or you want 2179 01:46:57.920 --> 01:46:59.760 to expose, or you just need some help three oh 2180 01:46:59.800 --> 01:47:03.159 three Martino. Right now we have three open lines. Donnie, 2181 01:47:03.479 --> 01:47:07.359 what is your question on active fuel management? And guys, 2182 01:47:07.560 --> 01:47:10.880 for people listening, one of you explain what the hell 2183 01:47:10.960 --> 01:47:11.399 that is. 2184 01:47:12.079 --> 01:47:14.760 The computer in the car can actually kill cylinders, so 2185 01:47:14.800 --> 01:47:17.920 you turn your VA into a four cylinder, and. 2186 01:47:17.960 --> 01:47:19.680 The purpose would be simply. 2187 01:47:19.359 --> 01:47:21.720 Crusader gas highway. You don't need the torque, it just 2188 01:47:21.760 --> 01:47:23.079 starts backing off cylinders. 2189 01:47:23.119 --> 01:47:25.079 And you know, well, I think the real purpose was 2190 01:47:25.119 --> 01:47:28.600 the EPA absolutely so they can basically say, hey, this 2191 01:47:28.680 --> 01:47:31.239 car gets you know, twenty five miles to the gall 2192 01:47:31.760 --> 01:47:32.319 of fifteen? 2193 01:47:32.439 --> 01:47:33.319 Exactly what it is? 2194 01:47:33.399 --> 01:47:35.000 What do you think of it in general? I mean 2195 01:47:35.520 --> 01:47:38.760 it seems like just the thought of it seems okay. 2196 01:47:39.680 --> 01:47:42.199 In theory, I don't think it's again, the theory seems fine. 2197 01:47:42.319 --> 01:47:43.319 It's problematic. 2198 01:47:43.720 --> 01:47:44.600 Is it still around? 2199 01:47:44.720 --> 01:47:46.520 Oh yeah, oh most definitely. Yeah. 2200 01:47:46.560 --> 01:47:48.159 So Donnie, what's your question on it? 2201 01:47:48.279 --> 01:47:48.439 Man? 2202 01:47:49.439 --> 01:47:51.880 So my question is I am getting ready to buy 2203 01:47:51.920 --> 01:47:55.279 a new truck and I'm looking at the Chevy with 2204 01:47:55.319 --> 01:47:59.560 this active cylinder displacement or whatever it's called, and I 2205 01:47:59.600 --> 01:48:01.600 just want to more of your guys' thoughts on it, 2206 01:48:01.640 --> 01:48:04.359 because I'm what I'm reading sounds like a horror story. 2207 01:48:04.399 --> 01:48:05.960 So I might be leading towards that. 2208 01:48:06.199 --> 01:48:10.119 Hey, guys, do do all of the manufacturers have something 2209 01:48:10.239 --> 01:48:11.520 like it? Or is it just Chevy? 2210 01:48:11.560 --> 01:48:13.359 I wouldn't say all of them. They're just getting more 2211 01:48:13.359 --> 01:48:15.000 popular where a lot of them are doing it. But 2212 01:48:15.319 --> 01:48:17.079 you know, they typically like to do it and like 2213 01:48:17.119 --> 01:48:19.760 the trucks to get higher fuel content. 2214 01:48:19.800 --> 01:48:22.640 It's always eight down to what six or four? 2215 01:48:22.840 --> 01:48:24.439 Four is about the lowest go yet. 2216 01:48:24.760 --> 01:48:26.720 But they have like a little I don't know, a 2217 01:48:26.760 --> 01:48:29.199 little Chevy cruise it goes from four to two. 2218 01:48:29.800 --> 01:48:32.479 I'm not aware of them doing that. Okay, it wouldn't 2219 01:48:32.479 --> 01:48:34.159 surprise me. It comes out in the next couple of years, 2220 01:48:34.199 --> 01:48:35.239 now that you came out of your mouth. 2221 01:48:36.159 --> 01:48:39.199 What's the downside lifter failure? 2222 01:48:39.560 --> 01:48:39.760 Yeah? 2223 01:48:39.840 --> 01:48:41.359 What's the downside to it? 2224 01:48:42.039 --> 01:48:44.399 Like you say, they do have lifter failure. It can 2225 01:48:44.399 --> 01:48:48.119 be some of an uncomfortable drive the driver doesn't actually 2226 01:48:48.119 --> 01:48:50.039 care for the way they work. It can be a 2227 01:48:50.079 --> 01:48:53.439 little bit more difficult or put a little bit more stress, 2228 01:48:53.479 --> 01:48:56.560 I should say on the transmission. So it's actually not 2229 01:48:56.760 --> 01:49:00.359 uncommon for people to disable it, get into the and 2230 01:49:00.359 --> 01:49:00.880 you turn it off. 2231 01:49:00.920 --> 01:49:03.239 What does it refer to, like on my hondays when 2232 01:49:03.239 --> 01:49:04.600 I come to a stop. 2233 01:49:04.800 --> 01:49:06.720 And it turns off, auto starts up. 2234 01:49:06.640 --> 01:49:08.840 And I can hit a button to override that. I 2235 01:49:08.840 --> 01:49:10.720 got to do it every time I start the vehicle 2236 01:49:11.000 --> 01:49:14.039 because in the summer it's just ridiculous the ac stops 2237 01:49:14.079 --> 01:49:16.279 blowing up. So but does he have a button in 2238 01:49:16.319 --> 01:49:17.640 these where you can override it. 2239 01:49:17.760 --> 01:49:19.680 No, you'd have to buy a kit, a delete kit 2240 01:49:19.720 --> 01:49:22.319 of some kind, and you can you know, different wiring, 2241 01:49:22.319 --> 01:49:23.640 different plugs you can bypass it. 2242 01:49:23.760 --> 01:49:26.720 Is that technically tampering the emission. 2243 01:49:27.960 --> 01:49:29.560 Is starting to look into it. It was, you know, 2244 01:49:29.600 --> 01:49:32.680 doing custom programming, you know, I e. Chevy truck, Like 2245 01:49:32.680 --> 01:49:35.239 he's talking about the six Lady. They started implementing where 2246 01:49:35.239 --> 01:49:37.920 the torqueov clutch could come on in second gear, and 2247 01:49:37.960 --> 01:49:40.039 that put a tremendous amount of stress and sort of 2248 01:49:40.079 --> 01:49:41.800 causing a lot of failure. So a lot of shops 2249 01:49:41.840 --> 01:49:45.640 will get in and we'll actually, you know, create parameters 2250 01:49:45.680 --> 01:49:49.279 so that the torquev clutch cannot come on until we 2251 01:49:49.359 --> 01:49:50.640 want it to. So we just tell it in the 2252 01:49:50.680 --> 01:49:52.079 second year, we have to be doing one hundred and 2253 01:49:52.119 --> 01:49:53.960 ten mile an hour, got it, and that would stop it. 2254 01:49:54.079 --> 01:49:55.720 So then we would allow it by the time it 2255 01:49:55.800 --> 01:49:58.119 hit forth. It's a similar sort of thing with the 2256 01:49:58.199 --> 01:50:01.079 d OD the displacement on the and where they go 2257 01:50:01.159 --> 01:50:04.199 in and they actually start deleting all these commands inside there. 2258 01:50:04.439 --> 01:50:06.640 The EPA is starting to look into it, and there's 2259 01:50:06.640 --> 01:50:10.239 been rumors that shops have been actually fine for tampering 2260 01:50:10.279 --> 01:50:11.039 with a mission devices. 2261 01:50:11.079 --> 01:50:13.439 Because yes, I mean, that's big trouble. Yeah, that's going 2262 01:50:13.520 --> 01:50:16.199 to be out of business. Yes, wow, Donnie, what other 2263 01:50:16.319 --> 01:50:19.039 questions you have on it? Apparently it's not the best. 2264 01:50:18.800 --> 01:50:22.239 Thing, right, So my my thing is I'm thinking of 2265 01:50:22.279 --> 01:50:26.039 avoiding that and going with the turbo inline six diesel 2266 01:50:26.039 --> 01:50:27.920 And what would you would you think that would be 2267 01:50:27.960 --> 01:50:29.760 a better engine? 2268 01:50:30.439 --> 01:50:33.000 That would have been my next suggestion, you make your 2269 01:50:33.039 --> 01:50:33.640 own diesel. 2270 01:50:38.399 --> 01:50:40.000 Yeah, so that's a way better option. 2271 01:50:40.159 --> 01:50:42.800 Oh yeah, and I've been getting a lot of good 2272 01:50:42.840 --> 01:50:44.520 reports on that smaller diesel package. 2273 01:50:44.600 --> 01:50:45.880 Huh cool. 2274 01:50:45.920 --> 01:50:48.680 Well, I appreciate the info. You definitely steered me in 2275 01:50:48.720 --> 01:50:50.279 the direction I thought I would be going. 2276 01:50:50.520 --> 01:50:53.920 All right, thanks, Donnie, appreciate the call. Three or three seven, one, 2277 01:50:53.920 --> 01:50:56.039 three eight, two five five. We do have lines open. 2278 01:50:56.640 --> 01:50:59.199 You know, what would you guys buy for a pickup 2279 01:50:59.239 --> 01:51:01.720 these days? And honestly, like a shop pick up. 2280 01:51:03.279 --> 01:51:05.000 Well, I mean I drive a three quarter ton of 2281 01:51:05.039 --> 01:51:06.079 Chevy Diesel and. 2282 01:51:10.159 --> 01:51:10.840 Miles are on it. 2283 01:51:11.199 --> 01:51:13.359 I'm sitting close to one hundred and sixty thousand. 2284 01:51:13.119 --> 01:51:13.840 And you would buy it. 2285 01:51:13.920 --> 01:51:15.640 I'd buy it again on a heartbeat, and you don't 2286 01:51:15.640 --> 01:51:17.720 believe it or not. I'm still sitting on my factory brakes. 2287 01:51:18.399 --> 01:51:22.479 Wow, Kevin, what do you drive and you like the 2288 01:51:22.520 --> 01:51:23.199 Ford's Yeah? 2289 01:51:23.560 --> 01:51:25.640 Yeah, Well my brother worked for Ford, so I got 2290 01:51:25.640 --> 01:51:27.520 a good deal on it too, So it's price. 2291 01:51:27.600 --> 01:51:29.760 Well you know what Ford stands for a lot of 2292 01:51:29.800 --> 01:51:32.439 different things. Yeah, which is why did he get that 2293 01:51:32.479 --> 01:51:36.600 rep fixed? Repair? Or that's not what I heard rebuilt? 2294 01:51:36.880 --> 01:51:41.079 It starts with the F word word yeah, over the 2295 01:51:41.199 --> 01:51:43.239 road daily right, Well. 2296 01:51:43.159 --> 01:51:45.119 Just spell it backwards. This driver returns on foot. 2297 01:51:45.640 --> 01:51:50.399 Yeah, in the shops. Man. Since we're talking about reliability, 2298 01:51:51.199 --> 01:51:56.479 what cars these days have the worst reliability that you 2299 01:51:56.520 --> 01:52:00.960 guys see firsthand? Not like articles you read, but literally, Jeff, 2300 01:52:01.039 --> 01:52:05.319 in the transmission world, what transmission or what brand do 2301 01:52:05.399 --> 01:52:08.000 you replace more than any other brand? Or is it 2302 01:52:08.159 --> 01:52:09.479 just a pie sage? 2303 01:52:11.119 --> 01:52:13.159 We cover it every time we turn around, and they're 2304 01:52:13.159 --> 01:52:14.000 probably worse. 2305 01:52:13.880 --> 01:52:15.119 And they're hard to get right. 2306 01:52:15.399 --> 01:52:18.359 Well, they're getting easier. You typically will build them in 2307 01:52:18.359 --> 01:52:20.199 a house. But that's been the problem here as of 2308 01:52:20.239 --> 01:52:22.760 probably the last nine to ten months, is we can't 2309 01:52:22.760 --> 01:52:24.560 get some of the essential parts we're going to need. 2310 01:52:24.800 --> 01:52:26.760 So what do you do units? 2311 01:52:26.800 --> 01:52:28.920 We have to buy units and just swap them out. 2312 01:52:28.760 --> 01:52:30.680 And like how much is a unit compared to what 2313 01:52:30.760 --> 01:52:33.479 that cost would be if you could replace a bad part. 2314 01:52:33.359 --> 01:52:35.239 As far as what my profitability is concerned. 2315 01:52:35.319 --> 01:52:38.119 Now, I'm talking the end deal to the customer. 2316 01:52:38.319 --> 01:52:40.000 The end deal of the customer is that I mean, 2317 01:52:40.079 --> 01:52:41.800 you know, most of the time, we can probably save 2318 01:52:41.840 --> 01:52:44.680 them anywhere from one thousand to two thousand dollars if. 2319 01:52:44.520 --> 01:52:46.079 You can get the parts and get the parts. Do 2320 01:52:46.159 --> 01:52:47.960 you think they do that on purpose? Or are these 2321 01:52:48.000 --> 01:52:49.079 aftermarket parts? 2322 01:52:49.079 --> 01:52:51.119 If it's no, and it's not even after market parts, 2323 01:52:51.479 --> 01:52:54.439 but it's and it's not exclusive to Nissan. We're starting 2324 01:52:54.439 --> 01:52:57.479 to see problems right now with particularly Dodge, which we say, 2325 01:52:57.520 --> 01:52:59.159 I mean there's a lot of Dodges on the road. 2326 01:52:59.159 --> 01:53:01.079 We're going to see a lot of Dodge truck and 2327 01:53:01.159 --> 01:53:03.159 some of the parts that we need in order to 2328 01:53:03.199 --> 01:53:05.560 build these units, they're not out there. They're on backward, 2329 01:53:05.640 --> 01:53:08.560 they're on national backworder and there's actually no release date 2330 01:53:08.640 --> 01:53:09.520 listed for these parts. 2331 01:53:09.520 --> 01:53:10.640 That's the worst part with does. 2332 01:53:10.880 --> 01:53:13.520 Yeah, I think the worst vehicle I ever owned as 2333 01:53:13.560 --> 01:53:18.359 far as problematic was probably my RX seven. It was 2334 01:53:18.439 --> 01:53:21.199 older and no one knew how they hell to fix them. 2335 01:53:21.479 --> 01:53:24.840 The engine, it's a rotary engine, which you would think 2336 01:53:25.119 --> 01:53:27.920 there's less things to break. I don't know, well when. 2337 01:53:27.800 --> 01:53:32.199 George Winkle actually fished Minkel, when George Winkle actually finished 2338 01:53:32.239 --> 01:53:34.840 actually making that engine, he actually knew he had a 2339 01:53:34.880 --> 01:53:37.720 problem with the seal that would allow ana freeze into. 2340 01:53:37.479 --> 01:53:38.119 The crank case. 2341 01:53:38.319 --> 01:53:39.840 Is that generally what the issue was. 2342 01:53:40.199 --> 01:53:42.079 There was a big part of it, and you know 2343 01:53:42.159 --> 01:53:44.560 when he sold it to MASTA, he made them promise 2344 01:53:44.600 --> 01:53:46.159 that they were going to fix this issue before they 2345 01:53:46.159 --> 01:53:48.199 put it in active production, and they never did. 2346 01:53:48.560 --> 01:53:51.800 What's kind of crazy about if you've never if people listening, 2347 01:53:51.800 --> 01:53:54.239 if you've never seen one, it's basically like a triangle 2348 01:53:54.840 --> 01:53:57.439 and it kind of spins instead of going up and down, 2349 01:53:57.520 --> 01:54:01.479 it spins. But the top end on it is crazy. 2350 01:54:01.560 --> 01:54:04.079 The low end, unless you have the turbo, is almost nothing. 2351 01:54:04.119 --> 01:54:06.479 In fact, if it didn't have a turbo, I'm not 2352 01:54:06.560 --> 01:54:09.119 so sure you'd be able to move from the stop sign. 2353 01:54:09.560 --> 01:54:11.319 But when you get up to that high end, that 2354 01:54:11.319 --> 01:54:13.159 thing would crank. You know, you could go one hundred 2355 01:54:13.199 --> 01:54:15.319 and forty, one hundred and fifty, one hundred and sixty, 2356 01:54:15.479 --> 01:54:18.680 one hundred and seventy, but it would take forever to 2357 01:54:18.760 --> 01:54:22.960 get in between those. So I just always figured that maybe, uh, 2358 01:54:23.560 --> 01:54:25.199 that would take off, but it never did. 2359 01:54:25.920 --> 01:54:27.800 Just never dies such a bad name when they were 2360 01:54:27.840 --> 01:54:30.279 out there. Moss actually ran a campaign that if you 2361 01:54:30.359 --> 01:54:32.840 had a rotary engine and you didn't like it, you 2362 01:54:32.840 --> 01:54:34.720 could bring it in and they would actually swap in 2363 01:54:34.760 --> 01:54:36.319 a V six at no charge. 2364 01:54:36.439 --> 01:54:36.800 Wow. 2365 01:54:36.880 --> 01:54:39.359 So they literally had stockpiles of these things sitting out 2366 01:54:39.359 --> 01:54:41.520 in the scrap yards since guys who ended up, you know, 2367 01:54:42.079 --> 01:54:43.680 figuring out that hey, you know, sooner or later they 2368 01:54:43.720 --> 01:54:46.039 are going to fix this water jacket problem. We're buying 2369 01:54:46.079 --> 01:54:47.560 them up cheap, like one hundred dollars apiece. 2370 01:54:47.760 --> 01:54:50.960 The best car I ever had, but the ugliest car 2371 01:54:51.000 --> 01:54:54.800 at the same time was a Toyota Celica GT. And 2372 01:54:54.880 --> 01:54:57.520 I would guess it was like a seventy Susan. You 2373 01:54:57.600 --> 01:55:02.159 remember that yellow Selica. Oh, she's on the phone with somebody. 2374 01:55:02.319 --> 01:55:04.640 This thing was a Russ bucket old as hell, but 2375 01:55:04.720 --> 01:55:07.159 it didn't matter if it was ten below it would 2376 01:55:07.199 --> 01:55:08.000 start right up. 2377 01:55:08.239 --> 01:55:10.479 It would drive down the road. The tires were those 2378 01:55:10.560 --> 01:55:13.319 cheap fourteen inch you could put snow tires on it. 2379 01:55:13.319 --> 01:55:16.199 It was the ugliest damn thing but the most reliable 2380 01:55:16.920 --> 01:55:18.760 old bucket of crap I've ever seen. 2381 01:55:18.880 --> 01:55:21.159 Mine was a FOURD Escort, very similar to that I 2382 01:55:21.319 --> 01:55:23.199 got to use. Somebody had already bashed in the back. 2383 01:55:23.199 --> 01:55:26.760 You couldn't use the hashback. The driver's door didn't work, 2384 01:55:26.840 --> 01:55:28.680 so we actually took out the passenger seats that you 2385 01:55:28.680 --> 01:55:32.279 could crawl through. It burned enough oil that you didn't 2386 01:55:32.359 --> 01:55:34.159 change it. You just spun on a new filter from 2387 01:55:34.199 --> 01:55:34.800 time to time. 2388 01:55:35.119 --> 01:55:36.800 Yeah, it's Kevin. How about yours? 2389 01:55:37.720 --> 01:55:41.640 First one I had was a sixty five bug Wow, 2390 01:55:41.880 --> 01:55:42.600 and it was tiny. 2391 01:55:42.720 --> 01:55:45.279 Those were reliable back then. There wasn't much to him. 2392 01:55:45.199 --> 01:55:47.239 Right, Nothing saw them on the side of the road. 2393 01:55:47.239 --> 01:55:49.359 I always wondered if they actually broke down, or somebody's 2394 01:55:49.399 --> 01:55:51.399 just got tired of it, ran away from. 2395 01:55:51.880 --> 01:55:54.800 Three fix it, or you just finally grew up small 2396 01:55:54.920 --> 01:55:56.640 enough you could push him and start him up. You 2397 01:55:56.680 --> 01:55:58.520 didn't even need a battery, So a lot. 2398 01:55:58.319 --> 01:56:00.399 Of people don't know this. I don't know if it's 2399 01:56:00.439 --> 01:56:02.720 true right now, but within the last four or five 2400 01:56:02.800 --> 01:56:06.399 years in Mexico you could still buy the original Volkswagen 2401 01:56:06.479 --> 01:56:10.720 Bug engine in the back regular beetle. Problem is no emissions, 2402 01:56:10.920 --> 01:56:12.760 so you couldn't bring them over to here. Are very 2403 01:56:12.800 --> 01:56:15.560 little emissions whatever they allow in Mexico, so that was 2404 01:56:15.600 --> 01:56:17.520 kind of crazy, Sean. I promise we'll get to you 2405 01:56:17.560 --> 01:56:28.520 after this break three zero three Martino. 2406 01:56:26.880 --> 01:56:30.119 Go with a sure thing Denver's best roofer Excel Roofing 2407 01:56:30.239 --> 01:56:30.840 dot com. 2408 01:56:30.880 --> 01:56:32.880 You don't pay a cent until you're content. 2409 01:56:36.239 --> 01:56:39.800 Time for an insurance checkup free no obligation comparison call 2410 01:56:39.920 --> 01:56:43.239 Compass Insurance. Pay too much your coverage at dozens of 2411 01:56:43.239 --> 01:56:45.920 insurance companies find out now three O three seven to 2412 01:56:46.000 --> 01:56:48.800 seven to one help. You'll think you're his only customer 2413 01:56:48.840 --> 01:56:51.079 when you choose Frank durand the real estate Man dot 2414 01:56:51.119 --> 01:56:54.399 com to list your home with Remax Alliance three oh 2415 01:56:54.479 --> 01:56:56.560 three nine two zero sixteen twenty two. 2416 01:57:02.399 --> 01:57:04.880 All right, three oh three seven one three A two 2417 01:57:04.920 --> 01:57:07.359 five five. Please don't forget our referral list at referral 2418 01:57:07.399 --> 01:57:10.199 list dot com. One of the quickest ways you cannot 2419 01:57:10.239 --> 01:57:12.760 get ripped off his use of venders on there. In fact, 2420 01:57:12.840 --> 01:57:14.560 Jeff and Kevin have both been on there. How many 2421 01:57:14.640 --> 01:57:18.119 years you been on there, Jeff? Gosh, oh, fifteen. 2422 01:57:17.920 --> 01:57:21.439 It's gotta be all of that. Actually, no, I think 2423 01:57:21.439 --> 01:57:23.640 I went on there in two thousand. 2424 01:57:23.279 --> 01:57:24.680 And eight, Wow, forever. 2425 01:57:25.079 --> 01:57:27.479 Kevin about the same time, didn't we. 2426 01:57:28.279 --> 01:57:32.880 I don't know, there's been a long time. I mean really, 2427 01:57:32.920 --> 01:57:36.000 I don't remember not seeing you guys since I hooked 2428 01:57:36.000 --> 01:57:39.640 back up with Tom in roughly twenty fourteen. I mean 2429 01:57:39.680 --> 01:57:42.680 I don't remember. Al Romas was here for a little bit, 2430 01:57:43.199 --> 01:57:46.439 and then of course Rowley who sold Purifoy, and then 2431 01:57:47.159 --> 01:57:50.000 who else used to be in well, your old boss, uh, 2432 01:57:50.039 --> 01:57:52.840 the guy you worked for a million years ago. Yeah, 2433 01:57:52.920 --> 01:57:55.520 he would he was, He would be an occasionally. 2434 01:57:55.560 --> 01:57:55.760 Boy. 2435 01:57:55.800 --> 01:57:58.439 That was a tragic story, My god. 2436 01:57:58.760 --> 01:58:00.920 I'm actually when I went I started to hear Mike 2437 01:58:00.960 --> 01:58:02.319 Basket was still behind the glass. 2438 01:58:02.520 --> 01:58:06.439 Yeah, Mike, boy, that's a tragic story as well. God, 2439 01:58:06.560 --> 01:58:11.079 some of the stuff I learned after he left was incredible. 2440 01:58:11.279 --> 01:58:13.439 He went after Tom. I'm gonna hopright to the phones. 2441 01:58:13.439 --> 01:58:17.800 But he made a deal with Tom for basically, you know, 2442 01:58:17.960 --> 01:58:20.760 cash when he left, and it was Mike's decision to leave. 2443 01:58:20.840 --> 01:58:25.479 So he left and basically got a lump sum, and 2444 01:58:25.520 --> 01:58:29.159 then probably eight or nine months later he filed for uh, 2445 01:58:29.279 --> 01:58:32.600 what do you call it now but unemployment man, which 2446 01:58:32.720 --> 01:58:35.840 was crazy, and then he ended up on some island. 2447 01:58:36.199 --> 01:58:38.840 Then he ends up on this HBO show. Did you 2448 01:58:38.920 --> 01:58:39.520 guys see that? 2449 01:58:40.239 --> 01:58:41.640 I heard about it. I didn't see it. 2450 01:58:41.720 --> 01:58:45.920 Yeah, I actually saw it where he was. I'm trying 2451 01:58:45.960 --> 01:58:50.800 to remember, like he was an alcoholic, that you were 2452 01:58:50.840 --> 01:58:53.640 allowed to drink just a certain amount or something. But 2453 01:58:53.760 --> 01:58:56.439 it was evident that that whole plan did not work 2454 01:58:56.520 --> 01:58:58.920 out at all if you watched it. It was just 2455 01:58:59.000 --> 01:59:01.399 a train wreck on it. But I did like that 2456 01:59:01.439 --> 01:59:03.600 guy back in the day. I went bull riding with him. 2457 01:59:03.640 --> 01:59:07.880 Once I went, Susanne was there. I even brought my 2458 01:59:08.000 --> 01:59:11.119 kids out. Mike went up first. I stopped at Walmart 2459 01:59:11.439 --> 01:59:14.000 and I bought a batting helmet because I was terrified. 2460 01:59:14.039 --> 01:59:16.840 This was like out in Watkins, A real deal man, 2461 01:59:16.880 --> 01:59:20.520 a real bull, real cowboys, not the barble no, no, 2462 01:59:20.520 --> 01:59:23.720 no mechanical thing man. So everybody was laughing at me 2463 01:59:23.720 --> 01:59:26.680 because I had my baseball batting hat on. But Mike 2464 01:59:26.760 --> 01:59:29.039 got on first. He was on there for not even 2465 01:59:29.159 --> 01:59:31.079 I mean, as soon as they opened the gate, he 2466 01:59:31.279 --> 01:59:34.079 was like, god, man, five to ten feet in the air, 2467 01:59:34.439 --> 01:59:38.840 came down sideways. Turned out he broke three or four ribs. 2468 01:59:38.920 --> 01:59:40.760 I didn't know that at the time, but I saw 2469 01:59:40.800 --> 01:59:43.079 what happened. I got on there, and I came up 2470 01:59:43.119 --> 01:59:46.039 with this. The second they open it up, I'm letting go. 2471 01:59:46.199 --> 01:59:48.640 I'm not even gonna attempt to hang onto this thing, 2472 01:59:48.960 --> 01:59:50.920 and hopefully I can come down on my feet. And 2473 01:59:50.920 --> 01:59:54.479 that's exactly what happened. Then I wanted Suzanne. Remember I 2474 01:59:54.520 --> 01:59:57.720 wanted to put Miles on the sheep mutton busting, I 2475 01:59:57.760 --> 02:00:00.840 remember that, and she didn't like it that idea after 2476 02:00:00.960 --> 02:00:02.439 seeing a heck no, I. 2477 02:00:02.359 --> 02:00:04.760 Don't want my kid on a sheep running around. 2478 02:00:04.840 --> 02:00:07.479 They basically duct tape these kids to the sheep, kick 2479 02:00:07.560 --> 02:00:08.560 the sheep in the nuts. 2480 02:00:08.600 --> 02:00:11.239 My kid did it? Really? Yeah? 2481 02:00:11.319 --> 02:00:13.840 Oh man, it looked like a blast, But you know 2482 02:00:14.079 --> 02:00:16.279 that's how that thing goes. Hey, Sean, what's going on 2483 02:00:16.399 --> 02:00:18.640 with this? Uh ninety six one? 2484 02:00:20.760 --> 02:00:23.840 Well, I got I got a little thunder bender with it. 2485 02:00:23.960 --> 02:00:27.840 But the breaks seem to be the fronts don't lock 2486 02:00:27.960 --> 02:00:30.399 up at all, and the backs lock up and just 2487 02:00:31.039 --> 02:00:31.880 skid forever. 2488 02:00:32.119 --> 02:00:34.399 I don't understand. I mean, the front shouldn't lock up? 2489 02:00:34.439 --> 02:00:37.319 Are they functioning? Do you think the fronts are functioning 2490 02:00:37.399 --> 02:00:41.039 properly but the rears aren't that. 2491 02:00:41.199 --> 02:00:42.000 Or vice versa. 2492 02:00:42.079 --> 02:00:45.600 It's like it doesn't seem to like, yeah, I don't 2493 02:00:45.600 --> 02:00:47.079 think the fronts are. 2494 02:00:46.880 --> 02:00:48.279 Does that have drums on the back? 2495 02:00:48.319 --> 02:00:48.720 Guys? 2496 02:00:48.720 --> 02:00:52.680 Being that old there most likely yes. Yeah, so what 2497 02:00:52.680 --> 02:00:55.359 what so when you hit the brakes? Describe what happens 2498 02:00:55.359 --> 02:00:56.319 to the vehicle. 2499 02:00:57.119 --> 02:00:58.119 The back the. 2500 02:00:59.720 --> 02:01:02.760 Like the back breaks lock up and it's like posting 2501 02:01:02.840 --> 02:01:04.159 the stopping was coming from. 2502 02:01:06.439 --> 02:01:07.439 I guess I like it too. 2503 02:01:07.520 --> 02:01:09.479 When we had a bike in the front brakes didn't work? 2504 02:01:09.800 --> 02:01:12.359 Oh yeah, well what kind of fender bender? What what 2505 02:01:12.439 --> 02:01:13.600 part of the chuck did you hit? 2506 02:01:14.800 --> 02:01:15.800 Was that even relevant? 2507 02:01:15.840 --> 02:01:16.000 Though? 2508 02:01:16.239 --> 02:01:18.239 Was that even relevant to the brake issue? 2509 02:01:19.159 --> 02:01:21.760 I couldn't stop, and like, I have a I have 2510 02:01:21.800 --> 02:01:24.039 a twenty four Raptor and that thing. 2511 02:01:24.079 --> 02:01:26.560 But wait, sewn sean hold on one second, man Kevin 2512 02:01:26.600 --> 02:01:28.680 asked a question I'm dying to hear the answer to this. 2513 02:01:29.159 --> 02:01:32.439 Did the accident the fender bender? Did this start happening 2514 02:01:32.560 --> 02:01:33.079 after that? 2515 02:01:34.119 --> 02:01:37.279 Oh no, I'm sorry before that just. 2516 02:01:37.319 --> 02:01:40.640 Yeah, he got me there too. Not related? So go ahead, guys, 2517 02:01:40.680 --> 02:01:42.119 what do you think? I mean, I don't know why 2518 02:01:42.119 --> 02:01:43.800 you just wouldn't go get your brakes checked? 2519 02:01:44.439 --> 02:01:48.159 Yeah, proportioning valve or something master, so owner could be defective. Yeah, 2520 02:01:49.960 --> 02:01:50.439 we'll come on. 2521 02:01:50.640 --> 02:01:52.920 Does it sound like a hydraulic issue over like a 2522 02:01:52.960 --> 02:01:53.560 pad issue? 2523 02:01:53.600 --> 02:01:53.800 Right? 2524 02:01:56.039 --> 02:01:57.239 Yeah, that's what I was thinking. 2525 02:01:57.560 --> 02:02:01.000 And then if it's the old you know, I had 2526 02:02:01.039 --> 02:02:04.159 those good years, but I was not a tech man. 2527 02:02:04.199 --> 02:02:06.640 I owned them. I had good texts and stuff. So 2528 02:02:07.119 --> 02:02:09.920 when you start selling this stuff, you understand a lot 2529 02:02:09.960 --> 02:02:14.319 of stuff and theory. But there's no way that would 2530 02:02:14.359 --> 02:02:17.600 be an adjustment on that rear drum, would it. 2531 02:02:17.840 --> 02:02:19.479 No, they can't get that far out. 2532 02:02:19.600 --> 02:02:22.720 It wouldn't be that crazy. So a master is there 2533 02:02:22.760 --> 02:02:24.199 a slave cylinder. 2534 02:02:23.800 --> 02:02:27.119 On that that's in the clutch that has a manual transmission? 2535 02:02:27.159 --> 02:02:29.399 Don't some of those? I thought some of the brake 2536 02:02:29.479 --> 02:02:31.640 systems on the Fords had some form. 2537 02:02:31.479 --> 02:02:34.760 Of slave cylinders for disengaging the clutch. 2538 02:02:34.880 --> 02:02:37.880 Okay, okay, well that's why I didn't work on the cars. 2539 02:02:37.920 --> 02:02:40.119 As you can say, So, Sean, why don't you go 2540 02:02:40.159 --> 02:02:41.319 get a breake check somewhere? 2541 02:02:41.359 --> 02:02:41.560 Man? 2542 02:02:42.560 --> 02:02:44.680 Well, I did I have it so long? And they 2543 02:02:44.840 --> 02:02:46.840 charged me like twelve hundred bucks. 2544 02:02:47.079 --> 02:02:47.960 And what did they do? 2545 02:02:49.239 --> 02:02:53.079 Well, I think they just did a pad and and 2546 02:02:53.119 --> 02:02:57.039 then I took you to Kevin and had an eight 2547 02:02:57.600 --> 02:02:59.760 ABX flight and I guess they're obsolete. 2548 02:03:00.079 --> 02:03:01.279 You can't get them or something. 2549 02:03:04.159 --> 02:03:05.359 Yeah, but what that caused this? 2550 02:03:05.600 --> 02:03:09.000 Oh yeah, yeah, it's a proportioning valve abs, valve everything. 2551 02:03:09.039 --> 02:03:11.640 What do you do if you can't get it, You 2552 02:03:11.720 --> 02:03:13.920 can't get it, Yeah, you simply can't get it. 2553 02:03:14.000 --> 02:03:15.520 You can try to find somebody here. 2554 02:03:15.680 --> 02:03:18.000 He's so well, he literally is sol Ulce. 2555 02:03:18.079 --> 02:03:20.960 We get you know, somewhere somewhere in the country, somebody starts. 2556 02:03:20.720 --> 02:03:23.720 Rebuilding or how about a used one. They're hard to 2557 02:03:23.760 --> 02:03:25.920 come by because you can't get a new one. 2558 02:03:25.920 --> 02:03:27.560 Well, not to mention, I don't know salvage, you're just 2559 02:03:27.560 --> 02:03:29.239 going to be yanking those things off the truck. I mean, 2560 02:03:29.239 --> 02:03:31.000 they don't even save water looms. They just cut them. 2561 02:03:31.000 --> 02:03:32.960 They just need to get these cars apart as fast 2562 02:03:33.000 --> 02:03:34.399 as possible, and they crush the rest. 2563 02:03:34.600 --> 02:03:38.239 Oh my god. So he really is sol I just 2564 02:03:38.359 --> 02:03:41.920 never would have thought on a Ford now. Granted, I 2565 02:03:41.920 --> 02:03:45.800 mean it's what almost thirty years old, so I guess so. 2566 02:03:46.119 --> 02:03:48.520 But Sean, I mean if that's what Kevin told you, 2567 02:03:48.640 --> 02:03:51.039 there you go. So you really do know what the 2568 02:03:51.119 --> 02:03:53.680 issue was they told you so. 2569 02:03:53.920 --> 02:03:56.159 But is there any anything other that you can do 2570 02:03:56.279 --> 02:03:57.239 with it, other than. 2571 02:03:58.319 --> 02:04:00.680 You can find that part if you listen. If you 2572 02:04:00.680 --> 02:04:02.800 can find that part, I'm sure Kevin can get it 2573 02:04:02.840 --> 02:04:05.159 put in for you. He's saying you can't get it, man, 2574 02:04:05.239 --> 02:04:06.319 straight up, can't get it. 2575 02:04:08.920 --> 02:04:11.479 Drive the car from the springs and demmer every day 2576 02:04:11.479 --> 02:04:12.600 and that runs perfect. 2577 02:04:12.800 --> 02:04:15.560 I think car parts dot Com or car dash parts 2578 02:04:15.600 --> 02:04:18.920 dot Com. I mean, they'll search junk yards over the 2579 02:04:19.199 --> 02:04:22.039 entire country. You might be able to find one. What's 2580 02:04:22.079 --> 02:04:22.720 it called again? 2581 02:04:25.760 --> 02:04:30.319 And yeah, I found one available on eBay for one 2582 02:04:30.359 --> 02:04:31.319 hundred and thirty bucks. 2583 02:04:31.439 --> 02:04:34.479 And you have no idea if it works. And there's 2584 02:04:34.479 --> 02:04:37.000 no way you guys could go in and rebuild them 2585 02:04:37.039 --> 02:04:41.239 because you simply you just can't. No, Sean, you're screwed, man, 2586 02:04:41.239 --> 02:04:45.079 I'd put it up for sale. Is it dangerous or 2587 02:04:45.159 --> 02:04:47.520 is it just feel weird when you're breaking? 2588 02:04:48.000 --> 02:04:50.079 It could be dangerous if you had to stop short. 2589 02:04:50.760 --> 02:04:54.159 Okay, Yeah, it doesn't have near the break you stop. 2590 02:04:53.920 --> 02:04:58.960 Short, Yeah, exactly. You know the only thing you do 2591 02:04:59.000 --> 02:05:01.039 is try to modify the break, which is something you 2592 02:05:01.079 --> 02:05:03.319 know we wouldn't do in the shop only for liability. 2593 02:05:03.399 --> 02:05:09.960 But those like Brambles or that other brand like like well, 2594 02:05:10.000 --> 02:05:10.680 that's what I'm saying. 2595 02:05:10.680 --> 02:05:12.920 You may be able to update or upgrade or modify 2596 02:05:12.960 --> 02:05:15.600 the breaks in some way to eliminate that rab's module. 2597 02:05:15.840 --> 02:05:18.199 That's gonna be pretty expensive, right, I mean for a 2598 02:05:18.239 --> 02:05:18.960 freaking Ford. 2599 02:05:19.039 --> 02:05:21.159 Well you're gonna start with plumbing and everything else in there. 2600 02:05:21.239 --> 02:05:23.439 Yeah, I mean that could be thousands upon that out that. 2601 02:05:23.399 --> 02:05:25.079 It wouldn't go that far, but now you could very 2602 02:05:25.319 --> 02:05:26.279 spend a thousand bucks. 2603 02:05:26.319 --> 02:05:28.560 By Sean, I mean, just go try to find it. 2604 02:05:28.600 --> 02:05:31.039 Go to car dash parts dot com. Try to find that. 2605 02:05:31.159 --> 02:05:31.680 Man. 2606 02:05:32.359 --> 02:05:34.319 I don't know what else to tell you at this point. 2607 02:05:34.359 --> 02:05:36.159 I mean, you already brought it to Kevin. Listen, we're 2608 02:05:36.199 --> 02:05:39.399 gonna take a break. We've got Mike Doc has a 2609 02:05:39.399 --> 02:05:42.239 car question, and then Sean. I'm sorry we just did Sean, 2610 02:05:42.520 --> 02:05:46.640 but Darryl, he's got an issue with a noise in 2611 02:05:46.760 --> 02:05:48.920 his radio on a Yukon. We'll take that. 2612 02:05:49.000 --> 02:05:57.199 Next hold on, go with a sure thing Denver's best 2613 02:05:57.279 --> 02:05:59.279 roofer Excel roofing dot com. 2614 02:05:59.319 --> 02:06:06.600 You don't pass until you're contents. 2615 02:06:04.680 --> 02:06:07.880 Time for an insurance check up free, no obligation. In comparison, 2616 02:06:08.000 --> 02:06:11.560 call Compass Insurance. Pay too much your coverage at dozens 2617 02:06:11.600 --> 02:06:14.319 of insurance companies find out now three all three seven 2618 02:06:14.319 --> 02:06:16.680 to seven to one help. You'll think you're his only 2619 02:06:16.760 --> 02:06:19.239 customer when you choose Frank durand the real estate Man 2620 02:06:19.279 --> 02:06:22.680 dot com to list your home with Remax Alliance three 2621 02:06:22.760 --> 02:06:32.199 oh three nine two zero sixteen twenty two. 2622 02:06:31.000 --> 02:06:33.039 All right, three oh three seven one three A two 2623 02:06:33.079 --> 02:06:35.680 five five one line open three O three Martino. Don't 2624 02:06:35.720 --> 02:06:39.239 forget to check us out on YouTube. You can listen 2625 02:06:39.239 --> 02:06:41.920 to us, watch us the whole bit, even during the breaks. 2626 02:06:42.399 --> 02:06:44.920 And if you go to YouTube, type in Trouble Shooter 2627 02:06:45.119 --> 02:06:47.840 Network and you'll find us every time. And we're always 2628 02:06:47.840 --> 02:06:49.640 live when the show's live, or at least for the 2629 02:06:49.640 --> 02:06:53.640 most part. I keep reaching for the phone. Isn't that funny? 2630 02:06:53.640 --> 02:06:57.560 Our phone in studio broke, so Dragon has to hit 2631 02:06:57.600 --> 02:07:00.319 the lines for me. You're pretty used to it, anyhow, 2632 02:07:00.399 --> 02:07:03.800 because we're remote so often. All Right, Hey, Darryl, what's 2633 02:07:03.880 --> 02:07:05.479 going on with this Yukon? 2634 02:07:07.520 --> 02:07:12.439 I've got a twenty eleven Yukon. All of a sudden, 2635 02:07:12.600 --> 02:07:15.520 I'm starting to get radio noise like a ticking number, 2636 02:07:16.479 --> 02:07:20.720 ticking sound when it's idling. And when I go through 2637 02:07:20.760 --> 02:07:24.680 some intersections, I pick up some radio interference, particularly on 2638 02:07:24.840 --> 02:07:29.479 AM radio. And it just started about three weeks ago. 2639 02:07:30.840 --> 02:07:32.720 Guys, I mean what. 2640 02:07:33.760 --> 02:07:35.760 I'd be looking at the antenna. It's got a cume 2641 02:07:35.840 --> 02:07:36.359 loose or. 2642 02:07:36.279 --> 02:07:38.920 Something anything like that, or the wire going to it. 2643 02:07:39.079 --> 02:07:40.880 Yes, and I meant, you know the cable. 2644 02:07:42.520 --> 02:07:46.800 Okay. I don't think it's got a nextterior antenna, but 2645 02:07:47.439 --> 02:07:52.439 I can take Okay. The other thing I was wondering 2646 02:07:52.520 --> 02:07:55.560 is could it be one of the ignition modules. It's 2647 02:07:55.680 --> 02:07:59.560 ticking like a real even like a like a spark plug. 2648 02:08:00.039 --> 02:08:02.000 Yeah, you can definitely get noise from other wires. 2649 02:08:02.760 --> 02:08:04.600 But when you say you go through an intersection, then 2650 02:08:04.640 --> 02:08:06.920 you hear something else. That's what leads to me to 2651 02:08:06.960 --> 02:08:08.840 believe the inception. 2652 02:08:09.000 --> 02:08:10.960 Once in a while, if I stop in an intersection, 2653 02:08:11.039 --> 02:08:14.319 I'll pick up some funny noise on AM radio. I 2654 02:08:14.359 --> 02:08:16.760 don't know if it's happening on FM, but it does 2655 02:08:16.840 --> 02:08:19.920 on AM. And then that ticking noise is mostly on 2656 02:08:19.960 --> 02:08:20.960 the AM radio. 2657 02:08:21.079 --> 02:08:23.119 Called the arp Bell Show is what he's referring to. 2658 02:08:24.279 --> 02:08:26.199 Well, I think it's both. I don't know. 2659 02:08:27.600 --> 02:08:30.760 So if you turn the radio off, needless to say, 2660 02:08:30.800 --> 02:08:32.199 you don't hear anything. 2661 02:08:32.960 --> 02:08:35.680 Right exactly, it's just clearly from the radio. 2662 02:08:35.760 --> 02:08:38.760 I would be curious if he put a different radio in. 2663 02:08:39.159 --> 02:08:41.600 I mean, could it be just the radio itself? Is 2664 02:08:41.840 --> 02:08:44.520 you know, fourteen fifteen years old? I mean, I don't 2665 02:08:44.560 --> 02:08:47.159 know what would break in a radio besides the intenne And. 2666 02:08:47.119 --> 02:08:50.159 It sounds more like outside noise infiltrating the wires, whether 2667 02:08:50.199 --> 02:08:51.880 it's through the intent or whether. 2668 02:08:51.640 --> 02:08:54.920 It's somewhere, Yeah, some kind of feedback. How would you 2669 02:08:55.000 --> 02:08:57.680 troubleshoot that, guys, I mean that's a tough one. 2670 02:08:58.920 --> 02:09:01.159 Well, you almost have to and eight things as you're 2671 02:09:01.199 --> 02:09:01.600 going through. 2672 02:09:01.840 --> 02:09:04.439 I'd plug in another radio first, is what I yeah. 2673 02:09:04.319 --> 02:09:07.439 I mean you would have to change things around somewhere, maybe. 2674 02:09:07.239 --> 02:09:12.319 A different antenna something. Yep, Man, Daryl, that's crazy. But 2675 02:09:12.439 --> 02:09:15.359 once again, let's go to this. What when you diagnose 2676 02:09:15.399 --> 02:09:17.680 something like that? What's he looking at? Kevin. You've got 2677 02:09:17.720 --> 02:09:19.800 guys that are great with electrical and some of the 2678 02:09:19.840 --> 02:09:22.279 best in the state. But you're still it's still going 2679 02:09:22.319 --> 02:09:24.520 to be one hundred and two hundred bucks an hour, right, yeah, 2680 02:09:24.560 --> 02:09:26.680 two hundred Yeah, I mean, no matter what, you could 2681 02:09:26.680 --> 02:09:27.159 easily go. 2682 02:09:27.159 --> 02:09:29.760 Three four hours into it before you find it. 2683 02:09:29.239 --> 02:09:31.640 And the thing that rots about it when it comes 2684 02:09:31.680 --> 02:09:33.760 to electric you know, you got four hundred dollars into 2685 02:09:33.760 --> 02:09:35.760 diagnosis and fifteen dollars into a repair. 2686 02:09:35.960 --> 02:09:37.640 You might you might look at a big thing, a 2687 02:09:37.760 --> 02:09:42.159 velcrow in a boombox and velcrow that bad boy right 2688 02:09:42.239 --> 02:09:44.800 up on that dash and call it cooked. Man, I mean, 2689 02:09:44.840 --> 02:09:46.479 think about that two hundred bucks an hour. 2690 02:09:46.560 --> 02:09:48.319 That's how you had your van set up, wasn't it? 2691 02:09:48.680 --> 02:09:51.960 Oh God, that Susanna and I would drive around? We did, man, 2692 02:09:52.039 --> 02:09:56.720 We had a boombox. We would carioke down the road 2693 02:09:56.720 --> 02:09:58.560 in all the time. Hey, Darryl, I mean, I'm not 2694 02:09:58.600 --> 02:10:00.640 sure what else to tell you. Kevin can fix it. 2695 02:10:00.680 --> 02:10:02.600 I can promise you that, but I don't know if 2696 02:10:02.640 --> 02:10:04.439 it's worth putting that kind of money into it. But 2697 02:10:04.479 --> 02:10:08.199 bring it over to Sheridan Autotech or I want to 2698 02:10:08.239 --> 02:10:11.720 say this again, swap out that radio. That's the very 2699 02:10:11.760 --> 02:10:13.800 first thing I would do. I bet you can find 2700 02:10:13.840 --> 02:10:18.720 that used radio for like at Cardashparts dot com somewhere 2701 02:10:18.800 --> 02:10:21.079 for under one hundred bucks. I mean, it's going to 2702 02:10:21.159 --> 02:10:23.359 be pretty cheap. And then how hard is it to 2703 02:10:23.439 --> 02:10:25.119 swap those out. It's kind of a pay in the 2704 02:10:25.119 --> 02:10:26.840 ass to pull that bevel off, right. 2705 02:10:27.159 --> 02:10:29.720 Just pull the centerpiece off and the radio comes out. 2706 02:10:29.800 --> 02:10:32.039 So it's not bad, it's not terrible. So I mean, 2707 02:10:32.039 --> 02:10:35.199 that's one option, Daryl, or bring it over to Kevin 2708 02:10:35.239 --> 02:10:37.520 and let's go from there. Mike, what's going on with you? 2709 02:10:37.560 --> 02:10:37.800 Man? 2710 02:10:40.880 --> 02:10:41.640 Yeah? 2711 02:10:41.760 --> 02:10:42.399 I'm driving. 2712 02:10:44.000 --> 02:10:45.560 Hey Mike, I got to ask you something. 2713 02:10:45.600 --> 02:10:45.760 Man. 2714 02:10:45.800 --> 02:10:47.960 You call the show all the time, right, That's who 2715 02:10:48.039 --> 02:10:49.439 I'm talking to, Mystery Mike. 2716 02:10:50.880 --> 02:10:51.960 Yeah, I love your show. 2717 02:10:52.039 --> 02:10:54.840 Why don't you come in? Why don't you come in someday? 2718 02:10:55.199 --> 02:10:58.439 Have we invited him in Susanne? Or am I getting 2719 02:10:58.479 --> 02:11:00.039 into a position I don't want to. 2720 02:11:02.359 --> 02:11:03.399 He wants to come in? 2721 02:11:03.960 --> 02:11:07.840 Ah, Mike, would you like to come in someday? 2722 02:11:09.199 --> 02:11:09.640 I might? 2723 02:11:09.960 --> 02:11:12.159 I might, but you know I have to be in 2724 02:11:12.199 --> 02:11:18.680 a Antifa pro fascist mask. But I have a question 2725 02:11:18.920 --> 02:11:21.640 for you and your technicians. 2726 02:11:21.680 --> 02:11:22.199 What is it? 2727 02:11:22.359 --> 02:11:27.680 I'm driving a two thousand eight Lexus fifty three and 2728 02:11:27.760 --> 02:11:28.479 ath Leader. 2729 02:11:29.520 --> 02:11:34.960 That's that little s uv right no to sedan? Okay? 2730 02:11:35.960 --> 02:11:39.479 Yeah? And I love the engine transmission combination. 2731 02:11:40.760 --> 02:11:42.000 But I'm wondering. 2732 02:11:41.640 --> 02:11:44.479 Since then they've introduced hybrand. 2733 02:11:44.279 --> 02:11:45.880 Mike, what the Hell are you talking about You like 2734 02:11:45.960 --> 02:11:49.640 the engine and transmission combination? What does that mean. 2735 02:11:51.359 --> 02:11:56.119 The drive tree. Yes, he likes the performance of it. 2736 02:11:56.359 --> 02:11:59.119 Oh, he just likes the way they matched it up. 2737 02:11:59.199 --> 02:12:00.600 All right, what's the quest question, Mike? 2738 02:12:01.560 --> 02:12:04.560 Yeah, I'm wondering. Since then they've come out with hybrids 2739 02:12:04.560 --> 02:12:11.439 and plug in hybrids. Yeah, I'm wondering if there was 2740 02:12:11.520 --> 02:12:16.720 a sixteen acceleration times and the hybrids are as good 2741 02:12:16.760 --> 02:12:19.920 as the gas engine versions, well. 2742 02:12:19.840 --> 02:12:24.079 They're probably better. The electric cars are just pure torque. 2743 02:12:24.199 --> 02:12:26.479 But he's talking about the hybrids. So you know, on 2744 02:12:26.520 --> 02:12:29.199 the hybrid itself, if you're stepping into it, you're using 2745 02:12:29.199 --> 02:12:31.079 that gas engine using the gas to move it. 2746 02:12:31.399 --> 02:12:32.720 Not on some of the plug ins. 2747 02:12:32.880 --> 02:12:34.600 No, well they use a gas to move and then 2748 02:12:34.600 --> 02:12:39.199 the hybrid kicks in later. Yeah, so it would be 2749 02:12:39.239 --> 02:12:39.960 about the same. 2750 02:12:40.239 --> 02:12:44.239 And I different. I differ from Tom on hybrids. I 2751 02:12:44.239 --> 02:12:46.279 don't mind. And we had a Sonata for a while. 2752 02:12:46.359 --> 02:12:49.199 Some lady t bonedus and it got total but it 2753 02:12:49.279 --> 02:12:51.359 got a little better mileage. I'm not going to say 2754 02:12:51.399 --> 02:12:55.479 it's that magnificent difference I was hoping for, but it 2755 02:12:55.560 --> 02:12:58.399 got a little better and it had that torque off 2756 02:12:58.439 --> 02:13:01.800 the red lights, which was real nice and I never 2757 02:13:01.880 --> 02:13:03.000 had any issues with it. 2758 02:13:03.119 --> 02:13:07.479 So how much better mileage? 2759 02:13:08.239 --> 02:13:11.920 Well, okay, so the one I had, the Sonata that 2760 02:13:12.359 --> 02:13:15.840 was non hybrid, was probably around twenty five. Mine got 2761 02:13:15.840 --> 02:13:18.439 maybe thirty two. Like I said, it wasn't It was 2762 02:13:18.520 --> 02:13:22.319 not massive, but if you do uber or lift or 2763 02:13:22.359 --> 02:13:26.079 something like that, that's seven miles per gallon difference could 2764 02:13:26.119 --> 02:13:28.840 be drastic to your bottom line at the end of 2765 02:13:28.880 --> 02:13:31.399 the year. Oh, Mike, Mike, I got to take this 2766 02:13:31.520 --> 02:13:34.000 break man. Three oh three seven one three eight two 2767 02:13:34.000 --> 02:13:36.359 five five. Doc, hang in there, I promise you're next. 2768 02:13:37.560 --> 02:13:40.800 Go with a sure thing Denver's best roofer Excel Roofing 2769 02:13:40.920 --> 02:13:43.560 dot com. You don't pay a cent until you're content. 2770 02:13:46.920 --> 02:13:50.119 Time for an insurance checkup free, no obligation. In comparison, 2771 02:13:50.239 --> 02:13:53.800 call Compass Insurance. Pay too much your coverage at dozens 2772 02:13:53.840 --> 02:13:56.560 of insurance companies find out now three oh three seven 2773 02:13:56.680 --> 02:13:59.439 seven to one help. You'll think you're his only customer 2774 02:13:59.479 --> 02:14:01.760 when you choose Frank durand the real estate Man dot 2775 02:14:01.800 --> 02:14:05.079 com to list your home with Remax Alliance three oh 2776 02:14:05.159 --> 02:14:07.119 three nine two zero sixteen twenty two. 2777 02:14:11.880 --> 02:14:14.079 All right three o three seven one three eight two 2778 02:14:14.119 --> 02:14:16.560 five five, Deputy, Doc, what is your question? 2779 02:14:16.760 --> 02:14:17.000 Man? 2780 02:14:18.199 --> 02:14:22.079 Quick question? I was gonna ask the guys when did 2781 02:14:22.119 --> 02:14:25.560 the trend go from drum break to disc brakes and 2782 02:14:25.640 --> 02:14:26.840 why did it take so long? 2783 02:14:28.239 --> 02:14:30.960 Or what's the advantage? Just it's probably quicker. 2784 02:14:30.680 --> 02:14:32.359 Stopping, it's better stopping. 2785 02:14:32.439 --> 02:14:37.159 Yeah, probably what around I remember still seeing disc or 2786 02:14:37.239 --> 02:14:41.760 drum breaks. Probably what around two thousand? 2787 02:14:42.119 --> 02:14:44.880 Yeah, no, probably a little sooner, not on some imports 2788 02:14:44.880 --> 02:14:49.039 and things, but uh morse on the passenger car trust 2789 02:14:49.680 --> 02:14:50.399 later on down the. 2790 02:14:50.359 --> 02:14:52.199 Pape and drums were expensive as. 2791 02:14:52.079 --> 02:14:53.960 Hell, man, some of the big drum breaks. 2792 02:14:54.000 --> 02:14:58.159 Yeah, and one of my stores, hold on, Doc, one 2793 02:14:58.159 --> 02:14:59.840 of my stores. I don't know if you guys even 2794 02:14:59.880 --> 02:15:03.359 do this anymore. We could actually take a lathel to it, 2795 02:15:03.439 --> 02:15:05.840 but the other stores didn't have the ones for drums, 2796 02:15:05.840 --> 02:15:07.920 but of course we did for roaders. I mean it 2797 02:15:08.000 --> 02:15:10.039 was an expensive It was quite a bit more no 2798 02:15:10.119 --> 02:15:11.239 matter how you looked at it. 2799 02:15:11.960 --> 02:15:13.920 Oh yeah, much of time wise everything. 2800 02:15:13.640 --> 02:15:15.720 And then you have those little hardware kits and all 2801 02:15:15.760 --> 02:15:16.720 that that comes with it. 2802 02:15:17.560 --> 02:15:18.079 Yeah. 2803 02:15:18.119 --> 02:15:19.239 Why do you care, though. 2804 02:15:19.119 --> 02:15:22.119 Doc, I'm just curious. 2805 02:15:22.319 --> 02:15:23.760 I thought he was going to say, when did they 2806 02:15:23.800 --> 02:15:29.279 convert from wooden spokes to aluminum wheels. 2807 02:15:29.359 --> 02:15:32.399 Oh I did that when I was about fifteen years old. 2808 02:15:32.479 --> 02:15:35.039 You know, thanks Doc for the call, but hey, you 2809 02:15:35.079 --> 02:15:37.359 can keep them up. I don't care. You reminded me 2810 02:15:37.399 --> 02:15:40.159 of something when you were talking about the bridge. So 2811 02:15:40.239 --> 02:15:43.520 Jeff has a place up in the mountains, nice cabin 2812 02:15:43.600 --> 02:15:45.960 up there. But because they're working on what bridge. 2813 02:15:45.760 --> 02:15:48.000 Just the middle bridge over Blue Mesa. 2814 02:15:47.840 --> 02:15:50.079 It added like an hour to your drive abou an 2815 02:15:50.079 --> 02:15:54.000 hour fifteen. So my parents had a place up in 2816 02:15:54.079 --> 02:15:57.000 Deckers years and years ago. It's twenty plus years. This 2817 02:15:57.199 --> 02:15:59.560 is pre Hayman fire. I mean that's how long ago 2818 02:15:59.600 --> 02:16:03.319 this is. And the corp of Engineers for whatever reason, 2819 02:16:03.359 --> 02:16:06.520 there's like a little dam up there, and they moved 2820 02:16:06.960 --> 02:16:09.479 the bridge. So it was a big thing. In fact, 2821 02:16:09.479 --> 02:16:11.520 he had to go all the way around, but literally 2822 02:16:11.560 --> 02:16:14.520 they moved the bridge. Well, he went up to visit 2823 02:16:14.560 --> 02:16:17.840 a neighbor his by the name of Gary, like about 2824 02:16:17.840 --> 02:16:21.159 a week after they literally moved the bridge probably I 2825 02:16:21.199 --> 02:16:25.319 want to say, less than fifty yards down, so there 2826 02:16:25.359 --> 02:16:28.279 was no bridge here. The old bridge was gone. He 2827 02:16:28.399 --> 02:16:31.119 had a couple bottles of wine with Gary, and these 2828 02:16:31.119 --> 02:16:35.079 are dirt roads this bridge is off of. He comes 2829 02:16:35.200 --> 02:16:39.239 back down turns where the old bridge was and rolls 2830 02:16:39.360 --> 02:16:43.920 that truck like thirteen fourteen times down the hill. Lucky 2831 02:16:44.000 --> 02:16:46.360 not to end up in the water. But he was fine. 2832 02:16:46.399 --> 02:16:49.079 He got up and walked away, but they moved the 2833 02:16:49.159 --> 02:16:53.280 bridge on him. That's the power of alcohol. That's the 2834 02:16:53.319 --> 02:16:55.440 power of alcohol. All right, folks, listen, we're going to 2835 02:16:55.520 --> 02:16:59.440 be back here Monday, solving your problems. Three h three Martino. 2836 02:16:59.479 --> 02:17:01.280 That number one works over the weekend to help at 2837 02:17:01.280 --> 02:17:04.680 troubleshooter dot com. Dragon Suzanne, thank you, Thank you, guys,