WEBVTT 1 00:00:05.200 --> 00:00:05.879 Ripped up. 2 00:00:08.720 --> 00:00:10.519 You don't have. 3 00:00:13.160 --> 00:00:15.279 Run as fast as we can. 4 00:00:16.039 --> 00:00:18.559 Shooter's gonna help coming. 5 00:00:18.960 --> 00:00:24.640 Man Dix is the Troubleshooter Show. Now, Tom Martine, Hey. 6 00:00:24.440 --> 00:00:28.039 Hey, Tom Martino here, welcome to the show. We have 7 00:00:28.120 --> 00:00:30.600 a car day today like none others. We have a 8 00:00:30.839 --> 00:00:34.520 filled up studio. If you're streaming on YouTube, you'll see it. 9 00:00:34.520 --> 00:00:37.119 By the way, I am at the Mothership today. I know, 10 00:00:37.359 --> 00:00:39.799 I know it means usually that it's gonna snow or something, 11 00:00:39.799 --> 00:00:40.399 but I'm here. 12 00:00:40.960 --> 00:00:41.159 Yep. 13 00:00:41.240 --> 00:00:46.960 I abandoned the luxurious satellite studio Martino Chale, and I 14 00:00:47.039 --> 00:00:52.719 came here to the pit of the broadcasting world. Ihearist 15 00:00:52.719 --> 00:00:57.679 Studios in Denver. Welcome now today is car Dad. Jesse 16 00:00:57.799 --> 00:01:00.119 Schillinger with us from Honest Ik. 17 00:01:00.119 --> 00:01:00.640 You'red Auto. 18 00:01:00.640 --> 00:01:04.319 We have also Kevin Cockin from Sheridan Auto Tech and 19 00:01:04.439 --> 00:01:06.120 Jeff Thick Kimmeer Transmission. 20 00:01:06.439 --> 00:01:08.079 And if you put all three of them together, you 21 00:01:08.159 --> 00:01:08.760 got a half a. 22 00:01:08.680 --> 00:01:15.359 Brain there, I mean half of a genius, super genius. No, no, 23 00:01:15.480 --> 00:01:17.760 we're going to talk cars. These guys with these guys 24 00:01:17.760 --> 00:01:21.120 forgot you don't need. That's how smart they are. So 25 00:01:21.560 --> 00:01:25.200 if you're looking for answers for car problems, question complaints, 26 00:01:25.239 --> 00:01:27.719 including sales. By the way, we'll talk about that as well. 27 00:01:28.000 --> 00:01:31.719 Now I will also talk about anything on your mind. 28 00:01:31.760 --> 00:01:35.480 We don't always have to do uh cars on car Day. 29 00:01:36.359 --> 00:01:40.280 We call it car Day because we usually save all 30 00:01:40.359 --> 00:01:43.640 of the car problems, questions, complaints for when we have 31 00:01:43.680 --> 00:01:46.560 our experts in. So call in about cars at three 32 00:01:46.640 --> 00:01:48.400 oh three seven one three talks seven one three, eight, 33 00:01:48.400 --> 00:01:50.560 two five five, or at three oh three Martino three 34 00:01:50.640 --> 00:01:52.799 oh three, six two seven, eight four sixty six. 35 00:01:52.799 --> 00:01:57.159 Or you uh call three oh three Martino three oh three, 36 00:01:57.799 --> 00:02:00.400 six two seven eight four six six. 37 00:02:01.519 --> 00:02:04.480 I always ask this. It's just a part of car Day, 38 00:02:05.760 --> 00:02:08.719 and I'm gonna ask again about let's talk about. 39 00:02:09.680 --> 00:02:12.039 It's also hard today, Tom, That's something it is. 40 00:02:12.599 --> 00:02:16.719 It is piece to day, and I appreciate that, especially 41 00:02:16.719 --> 00:02:20.360 because Doc bought today. You should have saw the cobwebs 42 00:02:20.360 --> 00:02:21.360 when he opened his wallet. 43 00:02:22.039 --> 00:02:23.199 That's what the noise was. 44 00:02:23.919 --> 00:02:29.560 Anyway, talk about the window again for parts uh closing 45 00:02:29.719 --> 00:02:31.400 normal saying. 46 00:02:31.080 --> 00:02:32.840 What I think, it's more of the same. I think 47 00:02:32.840 --> 00:02:35.560 we're just getting so used to it that is normal anymore. 48 00:02:35.680 --> 00:02:38.400 I think a lot of the manufacturers and are vendors, 49 00:02:38.479 --> 00:02:40.520 you know, they've just gotten used to. You know, if 50 00:02:40.560 --> 00:02:44.400 wet the inventory less, they're actually paying less in their taxes. 51 00:02:44.639 --> 00:02:46.919 So they're keeping things in strategic places and having them 52 00:02:46.919 --> 00:02:47.360 shipped in. 53 00:02:47.800 --> 00:02:50.879 Yeah, they just learned that people will live with it. 54 00:02:51.080 --> 00:02:51.360 Yep. 55 00:02:52.439 --> 00:02:52.919 Okay. 56 00:02:53.159 --> 00:02:54.759 By the way, just as a side note, I was 57 00:02:54.800 --> 00:02:58.080 looking for a piece of tape to mcguiver my headphones. 58 00:02:59.159 --> 00:03:01.560 There's not a piece of tape in this building. In 59 00:03:01.560 --> 00:03:04.960 this entire building, there is not one piece of tape. 60 00:03:05.400 --> 00:03:05.960 Not one. 61 00:03:06.520 --> 00:03:08.439 How about a rubber band? Would that be asking for? 62 00:03:08.639 --> 00:03:12.319 Like world peace? A rubber band? Certainly there's got to 63 00:03:12.360 --> 00:03:16.639 be a rubber band or a scoonie. The scoonie is 64 00:03:16.719 --> 00:03:18.759 that scrungey? What do they call the thing for your hair? 65 00:03:19.000 --> 00:03:19.439 Scrungey? 66 00:03:19.680 --> 00:03:21.479 By the way, I do want it. On a serious note, 67 00:03:21.479 --> 00:03:23.680 I'm going to take race call. I want to address 68 00:03:23.719 --> 00:03:27.319 the helicopter crash. Probably the only person in the media 69 00:03:27.520 --> 00:03:32.120 here in Denver that can do so with authority and credibility. 70 00:03:32.599 --> 00:03:35.919 Since I've been flying helicopters for twenty one years or 71 00:03:35.960 --> 00:03:39.080 twenty two years, been flying fixed swings and other aircraft 72 00:03:39.400 --> 00:03:40.360 for fifty years. 73 00:03:40.520 --> 00:03:44.759 Yeah, fifty years? Hey, Ray, what's going on with you? 74 00:03:45.560 --> 00:03:45.719 Hey? 75 00:03:45.759 --> 00:03:47.560 I want to know, what can you do about these 76 00:03:47.599 --> 00:03:50.599 tenant winnows? All the winners have blocked out. You can't 77 00:03:50.639 --> 00:03:51.240 see nothing, and. 78 00:03:51.280 --> 00:03:52.199 This to me, it's done. 79 00:03:52.240 --> 00:03:54.280 Say, I don't like to be around vehicles like that. 80 00:03:54.719 --> 00:03:55.199 You know. 81 00:03:56.680 --> 00:03:59.280 A lot of them are tinted for crime, I mean 82 00:03:59.319 --> 00:04:02.000 for drive by and stuff, but not most of them. 83 00:04:02.919 --> 00:04:06.439 But there are laws regarding window tinting. They're just not 84 00:04:06.560 --> 00:04:10.840 being enforced, just like most laws in traffic. The only 85 00:04:10.879 --> 00:04:13.479 time they enforce a law is if they see. 86 00:04:13.199 --> 00:04:14.280 Me speeding. 87 00:04:16.040 --> 00:04:17.639 Or going over the line or. 88 00:04:18.199 --> 00:04:19.000 A soccer mom. 89 00:04:19.560 --> 00:04:22.160 But I've seen people driving down the street with no tags, 90 00:04:23.040 --> 00:04:26.360 I mean nothing, zero And he, like Ray, says, the 91 00:04:26.399 --> 00:04:29.720 windows tinted out. So what are the rules? On a 92 00:04:29.759 --> 00:04:32.360 serious note, what are the rules for tinting? 93 00:04:33.439 --> 00:04:36.560 They said, cannot be tinted and then. 94 00:04:36.920 --> 00:04:40.519 Not at all, not even that top strip like the sunshade. 95 00:04:40.519 --> 00:04:43.399 I know that sunshade is different. Yeah, you can't tint 96 00:04:43.399 --> 00:04:44.199 the windshield though. 97 00:04:44.600 --> 00:04:47.160 Wow, okay, so what about side windows? How dark can 98 00:04:47.199 --> 00:04:47.439 they be? 99 00:04:51.040 --> 00:04:53.319 I'm not sure the measurement, you know, but it's it's 100 00:04:53.360 --> 00:04:56.000 they have a stre definitely a standard. 101 00:04:56.120 --> 00:05:00.079 You carry something with them, Ray, what can you do 102 00:05:00.160 --> 00:05:00.519 about it? 103 00:05:00.560 --> 00:05:00.720 Though? 104 00:05:00.759 --> 00:05:03.160 If they're not going to enforce it. What can you do? 105 00:05:03.519 --> 00:05:05.399 You need to call the police chief, need to call 106 00:05:05.480 --> 00:05:08.040 the mayor. It's a five hundred dollars fine the first time. 107 00:05:08.079 --> 00:05:10.439 The second time it's five thousand dollars time and no 108 00:05:10.480 --> 00:05:11.839 one doing anything, No one. 109 00:05:13.199 --> 00:05:17.199 All right, well man, I'm looking here. You can actually 110 00:05:17.240 --> 00:05:21.360 have them pretty dark in Colorado. Basically, they have to 111 00:05:21.399 --> 00:05:24.480 allow at least twenty seven percent of a natural light 112 00:05:24.519 --> 00:05:27.360 come through the window. That's basically all they really say 113 00:05:27.360 --> 00:05:27.759 about it. 114 00:05:28.199 --> 00:05:32.360 Twenty seven percent only for the side windows. That's twenty 115 00:05:32.439 --> 00:05:36.680 seven percent of light, meaning seventy three percent dark, seventy 116 00:05:36.680 --> 00:05:42.160 three percent dark. Yep, wow, Craig, Okay, thank you for that. 117 00:05:42.319 --> 00:05:44.319 By the way, for bringing that to our attention. We 118 00:05:44.360 --> 00:05:49.040 will look into it. And Craig, what's going on with 119 00:05:49.079 --> 00:05:51.240 your breaks? What's going on with your breaks? 120 00:05:51.959 --> 00:05:54.240 Well, it's actually my son's car. He took it to 121 00:05:54.319 --> 00:06:00.000 an independent facility that works specially specifically on pondo. 122 00:06:00.079 --> 00:06:00.639 Is inaccurate? 123 00:06:01.839 --> 00:06:02.199 Okay. 124 00:06:02.199 --> 00:06:04.399 They told him that it needed new roadors, but it 125 00:06:04.480 --> 00:06:06.680 did not need pads. 126 00:06:07.560 --> 00:06:11.279 New roadors but not new pads. Why wouldn't you do both? 127 00:06:11.319 --> 00:06:13.680 That's so stupid. That would be a pads are. 128 00:06:13.639 --> 00:06:16.480 Cheap, I mean, but so what he's saying is they're 129 00:06:16.160 --> 00:06:17.560 they're they're they're. 130 00:06:17.319 --> 00:06:22.680 Wearing abnormally, but they're not down to the the markers. 131 00:06:22.800 --> 00:06:24.519 Is that what they're saying, So you can do the 132 00:06:24.600 --> 00:06:27.279 disc put those old pads back on. How stupid would 133 00:06:27.360 --> 00:06:27.600 that be? 134 00:06:28.399 --> 00:06:30.199 Guys weighing on it's a strange one. 135 00:06:30.360 --> 00:06:33.000 Yeah, well go ahead. 136 00:06:34.040 --> 00:06:36.800 What makes the problem worse? They weren't even the right 137 00:06:36.839 --> 00:06:39.680 size pads. Now, he bought the vehicle used, he's owned 138 00:06:39.680 --> 00:06:45.079 it for a couple of years. This particular independent facility 139 00:06:45.160 --> 00:06:47.839 has worked on his car before. So when he took 140 00:06:47.839 --> 00:06:50.439 it in to have the brakes done, you know, after 141 00:06:50.480 --> 00:06:54.399 they told him that he could you know, he still 142 00:06:54.439 --> 00:06:57.759 had brake pad where left they did the rotors without 143 00:06:57.759 --> 00:07:02.120 doing the pads. Like I said, that's stupid problem to me, though, 144 00:07:02.759 --> 00:07:05.720 they're trying to put it on him. He's he's not 145 00:07:05.959 --> 00:07:07.439 very car oriented. 146 00:07:07.720 --> 00:07:09.560 What do you mean? What do you mean they're trying 147 00:07:09.560 --> 00:07:11.720 to put what on him? What? What are they trying 148 00:07:11.720 --> 00:07:12.199 to put on him? 149 00:07:13.000 --> 00:07:16.000 That they put on the invoice that he requested that 150 00:07:16.120 --> 00:07:18.240 they keep the old pads on, and then they made 151 00:07:18.279 --> 00:07:20.879 a note that the pads may wear uneatenly or make 152 00:07:21.560 --> 00:07:24.040 noise because he didn't do the pads. 153 00:07:24.639 --> 00:07:26.759 So when you say they put that on the invoice, 154 00:07:26.759 --> 00:07:28.360 they put that on his original invoice. 155 00:07:29.480 --> 00:07:33.279 Yes, So then we I drove it and felt a 156 00:07:33.319 --> 00:07:35.360 clunk in it, so we took it to somebody else 157 00:07:35.399 --> 00:07:38.560 for a second opinion. And he looked at the brakes 158 00:07:38.560 --> 00:07:40.600 and he says, you know, he sent me a photo. 159 00:07:41.399 --> 00:07:44.879 The pads that are in there aren't even the correct size. 160 00:07:44.920 --> 00:07:49.000 So when he breaks, that pad is clanking back and 161 00:07:49.040 --> 00:07:54.279 forth within the caliber. So I took it back to 162 00:07:54.319 --> 00:07:55.519 the people that get break no. 163 00:07:55.680 --> 00:07:58.000 But that's why, you know a real shot. I mean, 164 00:07:58.040 --> 00:07:59.680 Jesse and I were just talking. He just stepped out. 165 00:07:59.720 --> 00:08:03.439 But I would not do that job. I would refuse, 166 00:08:04.040 --> 00:08:06.040 you know, no matter how much money a customer would 167 00:08:06.040 --> 00:08:08.360 offer me. That's just half a job. You can't do 168 00:08:08.560 --> 00:08:11.680 proper work. So a good shop wouldn't have done it. 169 00:08:11.879 --> 00:08:13.720 I heard one time a guy came in with his. 170 00:08:13.720 --> 00:08:16.360 Own they wouldn't have allowed him out of there. Well, 171 00:08:16.399 --> 00:08:21.079 see what I think they missed. They missed the pads 172 00:08:21.079 --> 00:08:23.720 that were on the vehicle weren't even the right size. 173 00:08:24.319 --> 00:08:26.680 They indicated that he had fifty percent of the wear 174 00:08:27.000 --> 00:08:30.199 but they completely missed the fact that they don't even 175 00:08:30.240 --> 00:08:33.440 fit properly. And my beef with them is why did 176 00:08:33.519 --> 00:08:36.039 you allow him to go out of the facility that 177 00:08:36.120 --> 00:08:38.639 way without telling him we won't do the work on 178 00:08:38.639 --> 00:08:39.639 this vehicle unless you do. 179 00:08:39.720 --> 00:08:42.120 Pad then roters Yep, no, I agree, So that's a 180 00:08:42.120 --> 00:08:43.279 good reason, and I go back. 181 00:08:44.399 --> 00:08:46.879 So when I confronted him, he got hot at me 182 00:08:46.960 --> 00:08:51.159 on the phone and to the point where I've had 183 00:08:51.200 --> 00:08:54.080 previous problems with this facility. My son, for whatever reason, 184 00:08:54.120 --> 00:08:58.720 had a loyalty to do business with them, and when 185 00:08:58.720 --> 00:09:01.120 I confronted him, why do you let him out of 186 00:09:01.159 --> 00:09:04.840 there this way? He got hot at me because he 187 00:09:04.919 --> 00:09:07.879 screwed me over on a repair previously. I gave him 188 00:09:07.879 --> 00:09:11.039 a bad review, and instead of focusing on the problem 189 00:09:11.200 --> 00:09:14.279 with my son's car, he jumped on my butt about 190 00:09:14.360 --> 00:09:16.840 a bad review I had left him and then refused 191 00:09:16.840 --> 00:09:18.480 to fix my son's car, so we had to take 192 00:09:18.519 --> 00:09:19.120 it somewhere else. 193 00:09:25.039 --> 00:09:37.919 Oh hello, hello, I'm not I'm not hearing you either. 194 00:09:38.279 --> 00:09:41.720 You're not hearing me. Hell, you're hearing me now? Good? Okay, 195 00:09:42.279 --> 00:09:44.320 So what do you want us to do? 196 00:09:45.799 --> 00:09:46.000 Well? 197 00:09:46.200 --> 00:09:49.639 I'd like to give out a fire beware to not 198 00:09:49.679 --> 00:09:52.120 go to this facility. You know, I wanted to get 199 00:09:52.159 --> 00:09:55.279 your guys's opinion as to if you consider that to 200 00:09:55.320 --> 00:09:55.919 be shoddy. 201 00:09:56.360 --> 00:09:57.879 I mean it's not okay. 202 00:09:58.039 --> 00:10:00.480 You would call how do you industry? 203 00:10:00.519 --> 00:10:01.360 Did you break that way? 204 00:10:01.840 --> 00:10:02.360 Absolutely? 205 00:10:02.879 --> 00:10:05.960 Just time in there, bro com, I hear the sound 206 00:10:06.000 --> 00:10:07.279 of a huge axe being. 207 00:10:07.120 --> 00:10:09.120 Correct, That's what I was thinking. 208 00:10:09.240 --> 00:10:11.639 And you know, and I would boil it down. I 209 00:10:11.639 --> 00:10:14.120 would boil Craig's call down to this. And this is 210 00:10:14.200 --> 00:10:17.360 kind of oversimplifying it, but to make my point as this, 211 00:10:17.360 --> 00:10:20.480 this shop did not babysit my son to the greatest 212 00:10:20.519 --> 00:10:23.399 extent possible. I think that if we look at the 213 00:10:23.440 --> 00:10:28.559 original work order, we'll see that Craig's son declined new pads, 214 00:10:28.559 --> 00:10:31.279 which is why they put that on the UH on 215 00:10:31.360 --> 00:10:33.720 the work order, and I think that's what's going on. 216 00:10:34.320 --> 00:10:35.879 And furthermore, they. 217 00:10:35.759 --> 00:10:40.519 Completely, they completely you know, it took just one observation 218 00:10:40.600 --> 00:10:43.240 by somebody else to go okay, they didn't do the pad, 219 00:10:43.320 --> 00:10:44.600 but they let him go out of there with the 220 00:10:44.600 --> 00:10:48.080 wrong size pads. Not only you know, the existing pads, 221 00:10:48.120 --> 00:10:49.720 but the pads that were on there weren't even the 222 00:10:49.759 --> 00:10:52.000 right size from a previous UH. 223 00:10:52.679 --> 00:10:54.960 The sh I understand, Craig. What does the original work 224 00:10:55.080 --> 00:10:58.240 order say? Does it say customer declined new padsop? 225 00:10:58.559 --> 00:11:00.879 No, I don't think he hung up. Hold on, I 226 00:11:00.919 --> 00:11:02.039 don't think he hung up here. 227 00:11:02.120 --> 00:11:03.279 I think he got disconnected. 228 00:11:03.360 --> 00:11:05.679 No, no, there he is, Craig. Go ahead, No he did. 229 00:11:05.720 --> 00:11:07.120 I guess he's gone. 230 00:11:07.159 --> 00:11:08.279 Craig, please call us back. 231 00:11:08.799 --> 00:11:09.919 So what's your point there? 232 00:11:10.639 --> 00:11:13.799 Well, my point is id by the way talking. 233 00:11:14.120 --> 00:11:17.200 I predict that when the shop now, it would be 234 00:11:17.240 --> 00:11:19.960 great if Craig can email us the original work order, 235 00:11:20.000 --> 00:11:22.879 not the invoice. Yeah, and I predict that the shop says, hey, 236 00:11:22.919 --> 00:11:26.480 you need new rotors your you know, your brake pads 237 00:11:26.480 --> 00:11:29.759 are halfway down, and he declined in order to save money, 238 00:11:29.759 --> 00:11:34.360 which is understandable. He'd declined the new pads and he 239 00:11:34.440 --> 00:11:37.600 should have gotten them. And I think Craig's position could 240 00:11:37.639 --> 00:11:40.480 be boiled down to, hey, they didn't babysit this job. 241 00:11:41.120 --> 00:11:42.039 They should have told them. 242 00:11:42.120 --> 00:11:44.679 Yeah, well not so much told him. I mean we 243 00:11:44.720 --> 00:11:47.000 would not have done the work. Oh no, I would 244 00:11:47.000 --> 00:11:48.639 have put the tires back on and put it out 245 00:11:48.679 --> 00:11:49.919 in the parking once they come again. 246 00:11:50.159 --> 00:11:51.919 We had a guy one time, like I said, brought 247 00:11:51.919 --> 00:11:55.000 his own sparkplug said here, I had these spark plugs 248 00:11:55.000 --> 00:11:57.080 I found in my garage. You know, I mean, come on, 249 00:11:57.399 --> 00:11:59.440 there's certain customers you turn away. I got to take 250 00:11:59.440 --> 00:12:01.039 a break. I want to tell you about one Clear 251 00:12:01.120 --> 00:12:05.120 Choice Garage Doors for your garage doors, safety and beauty. 252 00:12:05.240 --> 00:12:06.279 They do garage. 253 00:12:05.960 --> 00:12:08.480 Doors in every part of the opener or the door itself. 254 00:12:08.600 --> 00:12:10.879 Twenty four to seven. Service all of their prices at 255 00:12:10.879 --> 00:12:15.960 the website. Here's the website. 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Hi Tom 267 00:12:56.879 --> 00:12:59.440 Martine here THREELL three seven to one three talk seven 268 00:12:59.480 --> 00:12:59.960 one three. 269 00:12:59.840 --> 00:13:00.440 Eight two five. 270 00:13:00.480 --> 00:13:03.799 Ive, don't forget the castle Rock Home Show starting today 271 00:13:04.320 --> 00:13:08.120 at noon castle Rock Home Show. And I'm telling you, man, 272 00:13:08.240 --> 00:13:11.000 you really really want this. It's it's a great show. 273 00:13:11.360 --> 00:13:14.080 And it's at the Douglas County Fairgrounds and they have 274 00:13:14.200 --> 00:13:17.159 more than four hundred people. I'm running down there tomorrow 275 00:13:17.960 --> 00:13:20.600 maybe hope to see you there. It's open today, tomorrow 276 00:13:20.679 --> 00:13:25.000 and Sunday. Castlerockhomeshow dot com for tickets. They're all free, 277 00:13:25.039 --> 00:13:30.600 free tickets, free parking. Now I'll go to Craig the 278 00:13:30.679 --> 00:13:33.320 issue with the oh way we did that? What did 279 00:13:33.360 --> 00:13:35.320 we conclude on this thing with Craig and his sun? 280 00:13:36.120 --> 00:13:36.919 Did he come back on? 281 00:13:37.000 --> 00:13:40.639 Craig? You're back up now, Craig. 282 00:13:40.120 --> 00:13:41.200 Yes, Tom real quick. 283 00:13:41.399 --> 00:13:42.360 I'll try to keep it. 284 00:13:42.600 --> 00:13:44.559 I guess what they're saying is you can't hold that 285 00:13:44.600 --> 00:13:46.799 shop responsible for what your son requested. 286 00:13:47.840 --> 00:13:49.120 Does that what it boils down to? 287 00:13:50.399 --> 00:13:51.080 Please listen. 288 00:13:51.519 --> 00:13:54.840 Yeah, he goes in for a break inspection. They tell 289 00:13:54.919 --> 00:13:57.360 him he needs rotors, but he has fifty percent left 290 00:13:57.399 --> 00:13:59.840 on his heads, so he assumes it's okay to leave 291 00:14:00.320 --> 00:14:02.960 those pads on there. They do not there may be 292 00:14:03.000 --> 00:14:06.559 a problem with noise, but what they failed to recognize 293 00:14:06.600 --> 00:14:11.399 with the pads that were on there were the incorrect size. 294 00:14:12.039 --> 00:14:17.240 Well why should they that was done by a previous shop, right, yeah, 295 00:14:17.240 --> 00:14:17.879 but he's bringing it. 296 00:14:17.960 --> 00:14:20.600 He's bringing them in to get fixed at a shop, 297 00:14:20.840 --> 00:14:23.840 and they don't they oversee, they looked okay. 298 00:14:23.679 --> 00:14:26.679 So let's let's examine that this guy's not all wet. 299 00:14:26.919 --> 00:14:29.440 You take your car in for a break inspection and 300 00:14:29.480 --> 00:14:31.639 they say you have fifty per pad left. 301 00:14:31.879 --> 00:14:32.759 You need rotors. 302 00:14:33.120 --> 00:14:35.919 But what what I think what Craig is saying makes sense. 303 00:14:36.159 --> 00:14:38.559 Why didn't they say, oh, by the way, they're the 304 00:14:38.639 --> 00:14:39.480 wrong pads. 305 00:14:39.519 --> 00:14:40.919 So we don't know what they said. 306 00:14:41.080 --> 00:14:43.799 All the paperwork says is that they that the customer 307 00:14:43.840 --> 00:14:44.600 declined the brakes. 308 00:14:44.639 --> 00:14:45.799 They could have said, hey. 309 00:14:45.639 --> 00:14:48.600 We recommend you and he's like, no, let's just do 310 00:14:48.960 --> 00:14:49.279 Could it. 311 00:14:49.320 --> 00:14:52.440 Be that they did recommend that he needs new pads. 312 00:14:53.679 --> 00:14:55.759 No, there's no notes of the pads being the incorrect 313 00:14:55.759 --> 00:14:57.879 size until we brought it. Okay, So let's and then 314 00:14:57.960 --> 00:14:59.679 because I brought it, I got. 315 00:14:59.559 --> 00:15:01.919 A game to play. And as I call it, therefore 316 00:15:02.399 --> 00:15:04.679 it's the therefore game. So you got to fill in 317 00:15:04.720 --> 00:15:07.879 the blank. And I'm serious. So my son took his 318 00:15:08.000 --> 00:15:10.000 car in for a break inspection. 319 00:15:10.639 --> 00:15:13.399 They said he needed new roads. 320 00:15:14.360 --> 00:15:17.399 They said his pads had fifty percent break life, but 321 00:15:17.480 --> 00:15:22.480 they failed to mention that they were the wrong pads. Therefore, 322 00:15:25.679 --> 00:15:30.200 fill in the blank. Therefore, Craig filling the blank, they. 323 00:15:30.120 --> 00:15:32.679 Should have never done the break service without insisting he'd 324 00:15:32.679 --> 00:15:33.080 do press. 325 00:15:33.159 --> 00:15:39.840 Therefore, therefore, what therefore he should get a full refund? 326 00:15:40.000 --> 00:15:44.039 Therefore what? Therefore? What what are you asking for? 327 00:15:45.320 --> 00:15:47.720 They told him to bring it in they would take 328 00:15:47.720 --> 00:15:50.039 care of the problem, and then when he brought it back, 329 00:15:50.360 --> 00:15:52.919 they said, it's going to cost you this much extra? 330 00:15:52.960 --> 00:15:53.679 How much extra? 331 00:15:53.720 --> 00:15:56.519 After saying that about two hundred and fifty extra? 332 00:15:56.559 --> 00:15:58.559 And was that for new pads, because that would be 333 00:15:58.600 --> 00:15:59.639 apropos No. 334 00:16:00.720 --> 00:16:01.559 Yes, new pads. 335 00:16:01.559 --> 00:16:04.399 But then I mentioned, because they don't have to pay 336 00:16:04.399 --> 00:16:06.519 for his pads just because they didn't note it there's 337 00:16:06.559 --> 00:16:08.399 the wrong pad, they don't have to buy them new ones. 338 00:16:10.399 --> 00:16:12.600 Guys, it's two fifty high for new pads. 339 00:16:12.639 --> 00:16:15.080 If they're just going to put pads on the roads 340 00:16:15.080 --> 00:16:17.039 they already put on there, that may be a little 341 00:16:17.080 --> 00:16:18.480 you know, they're going to help the guy out a 342 00:16:18.559 --> 00:16:20.879 hundred bucks, and maybe. 343 00:16:20.559 --> 00:16:23.559 Maybe they're saying, hey, we'll do the wrong What was 344 00:16:23.600 --> 00:16:26.559 it on them that they didn't note the pads were oversized. 345 00:16:26.639 --> 00:16:28.600 I think it's on them for doing half a job 346 00:16:28.639 --> 00:16:29.200 to start with. 347 00:16:29.480 --> 00:16:32.559 He just had this conversation this morning. What about you, Dimitri? 348 00:16:32.639 --> 00:16:33.480 What do you want to say? 349 00:16:33.759 --> 00:16:36.679 Well, what I want to say is that this issue 350 00:16:36.759 --> 00:16:39.759 hinges on what's written on the work order, because if 351 00:16:39.759 --> 00:16:43.240 the customer declined new pads, does the shop really then 352 00:16:43.320 --> 00:16:46.279 have a responsibility to examine the existing pads and see 353 00:16:46.279 --> 00:16:48.399 if they're the right pads or do they just go 354 00:16:48.519 --> 00:16:50.080 on with their life and say, I think the guy 355 00:16:50.080 --> 00:16:50.720 wants his old pad. 356 00:16:50.720 --> 00:16:51.000 Don't know. 357 00:16:51.080 --> 00:16:53.480 I think with a brake inspection, if they had the 358 00:16:53.519 --> 00:16:56.720 wrong pads on there and he declined pads, maybe they 359 00:16:56.759 --> 00:16:57.679 should have made a note. 360 00:16:57.840 --> 00:17:01.039 You know, we're doing the job, but you're wrong safety related. 361 00:17:01.080 --> 00:17:03.240 The shot takes respondibil. 362 00:17:02.679 --> 00:17:04.519 Are they willing to do anything right now? What are 363 00:17:04.519 --> 00:17:05.640 they willing to do right now? 364 00:17:06.200 --> 00:17:08.200 No, we had to take it somewhere else. This is 365 00:17:08.240 --> 00:17:13.200 why I'm calling Okay. They they didn't know. They completely 366 00:17:13.240 --> 00:17:15.880 missed the fact. If they go to the extent to 367 00:17:15.960 --> 00:17:18.119 measure the thickness of the pad, no I did it. 368 00:17:18.160 --> 00:17:20.359 If they went to the extent to measure the thickness. 369 00:17:20.359 --> 00:17:22.799 Why didn't they mention they were the wrong ones? And 370 00:17:22.839 --> 00:17:24.759 the answer is, I don't know. But what do they 371 00:17:24.839 --> 00:17:26.839 owe you because of it? That's what I'm trying to 372 00:17:26.880 --> 00:17:29.559 get from you. What do you think they know you? 373 00:17:29.599 --> 00:17:33.440 We've already we've already had the work done because they refuse. 374 00:17:33.200 --> 00:17:36.200 No, I know, But what part of that work do 375 00:17:36.279 --> 00:17:39.400 they owe you? I'm trying to get a number from you, Craig. 376 00:17:39.519 --> 00:17:41.000 What do they owe you? 377 00:17:41.559 --> 00:17:45.799 They don't owe us anything because they've dropped the ball 378 00:17:45.799 --> 00:17:48.000 from the word going. I don't want people going there. 379 00:17:48.079 --> 00:17:50.240 Okay, And what's the name of the place again? You 380 00:17:50.279 --> 00:17:51.640 have a right to say that, go ahead? 381 00:17:52.920 --> 00:17:54.799 Gay Lord's garage. 382 00:17:55.000 --> 00:17:59.079 Gay Lord's garage. Wait, that's an old garage. Hasn't that 383 00:17:59.079 --> 00:17:59.920 guy been around forever? 384 00:18:00.599 --> 00:18:02.119 Gay Lord's Garage? 385 00:18:02.240 --> 00:18:03.119 I don't know if this oh. 386 00:18:03.240 --> 00:18:05.359 Yeah, yeah, yeah, gay lords. 387 00:18:05.759 --> 00:18:14.319 We never get complaints about then. Okay, I'm sorry it happened, Brot. 388 00:18:14.359 --> 00:18:18.759 We got to move on though. He brings up a 389 00:18:18.799 --> 00:18:24.160 good point. Susan h Suzanne, Suzanne, Welcome to the show. 390 00:18:24.160 --> 00:18:27.160 I'm Tom Martinez. What's going on? Suzanne? Oh? 391 00:18:27.240 --> 00:18:29.160 Hi, thank you so much for taking my call. 392 00:18:29.279 --> 00:18:30.519 Yes, Suzanne, what's going on? 393 00:18:30.960 --> 00:18:31.880 I'm a little nervous. 394 00:18:31.960 --> 00:18:32.279 Okay. 395 00:18:32.839 --> 00:18:36.359 Well, first of all, just why I'm calling this because 396 00:18:37.240 --> 00:18:40.640 I'm divorced, mom of free. I work a lot, about 397 00:18:40.680 --> 00:18:43.240 sixty five hours a week and I'll check the paycheck. 398 00:18:43.319 --> 00:18:46.440 So so this is really important. Whatever happened, you know, 399 00:18:46.880 --> 00:18:48.920 this is why I really need to make the right 400 00:18:48.960 --> 00:18:49.400 move here. 401 00:18:49.759 --> 00:18:51.240 Okay, So thank you so much. 402 00:18:51.640 --> 00:18:54.559 Okay, So this involved my daughter's car, which she bought 403 00:18:54.640 --> 00:18:57.400 for five thousand with her own money. And it's a 404 00:18:57.519 --> 00:19:02.319 twenty ten Volkswagen Teak and it has about one hundred 405 00:19:02.319 --> 00:19:03.000 and twenty thousand? 406 00:19:05.240 --> 00:19:11.400 Did anyone help her buy that car? 407 00:19:11.440 --> 00:19:14.359 Just me? Did you have it checked out? 408 00:19:16.680 --> 00:19:16.920 No? 409 00:19:17.000 --> 00:19:20.400 But the man who we bought it from works on 410 00:19:20.960 --> 00:19:22.759 he that's all he owns her Volkswagen. 411 00:19:22.880 --> 00:19:25.160 Okay, And well he fixed and flips him. That's what 412 00:19:25.200 --> 00:19:27.440 he does, I'll bet you. But anyway, let's get to 413 00:19:27.440 --> 00:19:30.160 the problem here. No, no, no, let's just talk about it. 414 00:19:30.279 --> 00:19:32.200 What's the problem here? What can we do for you? 415 00:19:33.319 --> 00:19:33.799 Okay? 416 00:19:34.000 --> 00:19:35.519 So the check engine came on? 417 00:19:37.279 --> 00:19:39.799 Drove it for Okay? When did she buy it? First? 418 00:19:39.880 --> 00:19:41.599 Let's get that. When did she buy it? 419 00:19:41.799 --> 00:19:42.960 About two years ago? 420 00:19:43.440 --> 00:19:43.599 Oh? 421 00:19:43.920 --> 00:19:46.440 Okay, okay, okay, okay, two years ago. 422 00:19:46.559 --> 00:19:46.920 Got it? 423 00:19:47.319 --> 00:19:52.279 So now the check engine light came on recently? Yes, okay, 424 00:19:52.359 --> 00:19:53.400 all right, then what happened? 425 00:19:53.480 --> 00:19:55.920 Goes for a little bit, Okay, it just kind of 426 00:19:56.039 --> 00:20:00.839 started shaking then, not exactly sure how to describe it. 427 00:20:01.319 --> 00:20:03.680 We both witnessed it and sat in the car and 428 00:20:03.720 --> 00:20:04.799 it was just kind of shaking. 429 00:20:04.839 --> 00:20:05.680 It was very rough. 430 00:20:06.480 --> 00:20:07.359 Yeah, it was. 431 00:20:08.480 --> 00:20:11.160 Does she do regular maintenance, oil changes, adding oil and 432 00:20:11.200 --> 00:20:14.640 all that? Yeah, okay, so what happened? So engine light 433 00:20:14.680 --> 00:20:18.039 comes on and it starts shaking? Then what happens? 434 00:20:18.240 --> 00:20:21.799 Okay, So we had a guy who we had talked 435 00:20:21.799 --> 00:20:24.599 with before. His name is Marcus. He works for break Plus. 436 00:20:25.200 --> 00:20:27.759 So I called him and had it towed over there. 437 00:20:27.799 --> 00:20:32.519 And he has worked on volkswagons for about twenty five years, 438 00:20:32.599 --> 00:20:34.160 and so we felt pretty confident. 439 00:20:35.359 --> 00:20:38.240 And they everyone at breaks Plus if a vw. 440 00:20:37.799 --> 00:20:41.640 Comes in, they referred to him and he works for them. Okay, 441 00:20:41.759 --> 00:20:45.079 so had it toad over there. He spent several days 442 00:20:45.119 --> 00:20:49.359 on it. The charges are about sixteen hundred dollars. 443 00:20:49.440 --> 00:20:51.880 Well the car's not okay, the car's not worth it, 444 00:20:52.880 --> 00:20:57.039 But what did they do for sixteen Well? Keep going now, first, 445 00:20:57.119 --> 00:20:58.440 keep going for your story, go. 446 00:20:58.359 --> 00:21:02.880 Ahead, Okay, So they replaced he did it ran a 447 00:21:02.920 --> 00:21:08.400 diagnostic and the main problem is a manifold, so he 448 00:21:08.480 --> 00:21:09.079 replaced that. 449 00:21:09.519 --> 00:21:10.599 And then what else? 450 00:21:11.160 --> 00:21:13.039 As long as you're as long as you he repairs. 451 00:21:13.359 --> 00:21:15.440 What are the main categories of repairs manifold? 452 00:21:15.519 --> 00:21:15.880 What else? 453 00:21:17.079 --> 00:21:19.720 Spark plugs, coils, that's all? 454 00:21:21.200 --> 00:21:25.640 Yeah, and to tune up obviously, yeah. 455 00:21:25.119 --> 00:21:25.680 Maybe yeah. 456 00:21:25.720 --> 00:21:26.480 Of course the. 457 00:21:26.480 --> 00:21:30.160 Problem is is that it still is misfiring, and so 458 00:21:30.240 --> 00:21:31.519 the car is inoperable. 459 00:21:32.680 --> 00:21:36.319 Is it doing the same exact thing it did before 460 00:21:36.440 --> 00:21:37.319 he did the repairs? 461 00:21:38.759 --> 00:21:39.720 It sounds like it. 462 00:21:40.000 --> 00:21:41.039 Okay, so hold on. 463 00:21:41.039 --> 00:21:45.480 Jesse, Jesse Schillinger, what do you think, honest accurate auto? 464 00:21:45.880 --> 00:21:47.880 What was the shaking? Do you think to begin with? 465 00:21:48.279 --> 00:21:51.519 It's hard to say, but definitely a misfire. Now you're 466 00:21:51.519 --> 00:21:53.240 saying it's still doing it? Did you, guys pick it 467 00:21:53.319 --> 00:21:54.640 up and it was still doing it when you picked 468 00:21:54.640 --> 00:21:56.359 it up, or it stopped and now it's come back. 469 00:21:57.680 --> 00:22:01.400 No, So just one more quick stns or two. He 470 00:22:01.920 --> 00:22:05.160 suggested that I toe it to have it towed to 471 00:22:06.440 --> 00:22:09.519 a place called Hardy Motor Works, and they are on 472 00:22:10.119 --> 00:22:13.400 Darton Parker, and so I went over there before I 473 00:22:13.440 --> 00:22:15.119 had it towed and a man there so that they 474 00:22:15.119 --> 00:22:17.559 will not take the car, and even if they did 475 00:22:17.559 --> 00:22:19.519 take the car, that they would take everything out that 476 00:22:19.640 --> 00:22:20.119 was replaced. 477 00:22:20.559 --> 00:22:23.200 Nobody wants to inherit an old problem. But why did 478 00:22:23.200 --> 00:22:25.400 this guy say, take it somewhere else? I would have 479 00:22:25.400 --> 00:22:27.960 said to him, wait a minute, I wait a minute. 480 00:22:27.799 --> 00:22:29.960 I paid sixteen hundred bucks. What do you mean to 481 00:22:29.960 --> 00:22:32.279 take it somewhere else? What do you mean take it 482 00:22:32.319 --> 00:22:32.759 somewhere else? 483 00:22:32.799 --> 00:22:34.960 You said that they don't have the proper tools. 484 00:22:35.279 --> 00:22:37.160 But what did he say? What was wrong with it? 485 00:22:37.480 --> 00:22:38.039 Did he say? 486 00:22:38.039 --> 00:22:39.839 What was wrong with it? Did you even need that 487 00:22:39.920 --> 00:22:40.960 sixteen hundred dollars? 488 00:22:41.319 --> 00:22:41.640 What's that? 489 00:22:42.960 --> 00:22:43.279 He said? 490 00:22:43.319 --> 00:22:43.880 It has to do it? 491 00:22:43.880 --> 00:22:45.039 Probably with a belt, with. 492 00:22:45.000 --> 00:22:47.720 A timing, with the timing chain, timing the timing chains. 493 00:22:47.839 --> 00:22:51.200 Okay, is it irretrievable or irreparable? 494 00:22:51.240 --> 00:22:53.839 Irrepertable? It's repairable. But he shouldn't have gone as far 495 00:22:53.839 --> 00:22:54.880 as he did in charge of them. 496 00:22:54.960 --> 00:22:57.759 In other words, that sixteen hundred may not have been needed. 497 00:22:58.200 --> 00:23:01.839 Thefold the intake manold, what the hell was he thinking? 498 00:23:02.200 --> 00:23:05.720 He had a vacuum leak? Probably, you know, so, I. 499 00:23:05.680 --> 00:23:07.359 Mean she should get some of that money back. 500 00:23:07.440 --> 00:23:08.039 He was just hut. 501 00:23:08.200 --> 00:23:10.240 He was, Hey, don't you agree she should get some 502 00:23:10.279 --> 00:23:12.519 of that money back? She paid sixteen hundred bucks. She 503 00:23:12.559 --> 00:23:13.599 may not have needed it. 504 00:23:13.640 --> 00:23:15.759 Still turns out she has another problem, which is a 505 00:23:15.799 --> 00:23:16.400 timing chain. 506 00:23:16.960 --> 00:23:18.960 Well, he's going to argue that he did the work. 507 00:23:19.279 --> 00:23:20.960 That's right, that's exactly right. 508 00:23:21.000 --> 00:23:23.480 But that's why the other shops denying taking this car 509 00:23:23.559 --> 00:23:25.720 because they want it back to normal before they get it. 510 00:23:25.759 --> 00:23:26.079 They don't. 511 00:23:26.799 --> 00:23:27.039 Dog. 512 00:23:27.079 --> 00:23:29.000 Would you be willing to call the guy and say, look, 513 00:23:29.039 --> 00:23:29.519 what's up? 514 00:23:29.920 --> 00:23:31.440 Yeah, I'll ask him if he'll over to find some 515 00:23:31.480 --> 00:23:31.960 of the money. 516 00:23:32.079 --> 00:23:34.640 Yeah, man, okay, sixteen go ahead, but you. 517 00:23:34.680 --> 00:23:35.759 Know I have not paid. 518 00:23:35.920 --> 00:23:36.599 I haven't paid. 519 00:23:36.599 --> 00:23:39.119 Good dud doud dud dud. Then have him put it 520 00:23:39.200 --> 00:23:39.759 back to normal. One. 521 00:23:40.200 --> 00:23:42.640 Let's call him and ask how he feels about the repair. Anyway, 522 00:23:42.640 --> 00:23:44.519 But Doc, even though she didn't pay, I got to 523 00:23:44.559 --> 00:23:46.880 take a break. Three or three seven one three Hold on, okay, 524 00:23:46.880 --> 00:23:49.079 don't go away, says An. We're on your side here, 525 00:23:49.119 --> 00:23:51.920 three or three seven one three A two five five. 526 00:23:52.200 --> 00:23:53.319 We got more coming up. 527 00:23:58.440 --> 00:24:01.240 Go with a sure thing, Denver. It's best roofer Excel 528 00:24:01.359 --> 00:24:03.960 roofing dot com. You don't pay a cent until you're 529 00:24:04.039 --> 00:24:10.279 contenth time for an insurance check up free no obligation. 530 00:24:10.319 --> 00:24:14.119 In comparison, call Compass Insurance paying too much your coverage 531 00:24:14.160 --> 00:24:17.079 at dozens of insurance companies find out now three oh three, 532 00:24:17.200 --> 00:24:19.359 seven to seven to one help. You'll think you're his 533 00:24:19.519 --> 00:24:22.119 only customer when you choose Frank durand the real estate 534 00:24:22.160 --> 00:24:25.440 man dot com to list your home with Remax Alliance 535 00:24:25.640 --> 00:24:31.000 three oh three nine two zero sixteen twenty two. 536 00:24:31.519 --> 00:24:33.640 Hi Tom Martinez here at three oh three seven one 537 00:24:33.720 --> 00:24:35.519 three talk seven one three two five five. 538 00:24:36.519 --> 00:24:36.759 Wow. 539 00:24:37.720 --> 00:24:40.319 You know what happens when car places do repairs you 540 00:24:40.359 --> 00:24:43.559 don't need, but they try to go after the problem, 541 00:24:43.559 --> 00:24:46.279 and you do get the service, You do get the part. 542 00:24:46.279 --> 00:24:47.599 But it's not what you went in for. 543 00:24:47.960 --> 00:24:51.960 I often used to say, not often used to say, 544 00:24:52.079 --> 00:24:55.400 still say it too that you can create a mini 545 00:24:55.440 --> 00:24:57.039 contract with your repair invoice. 546 00:24:58.720 --> 00:25:01.039 If they said we're going to we're going to replace. 547 00:25:01.079 --> 00:25:05.759 In this case they replace the spark plugs, coils and manifold, 548 00:25:06.680 --> 00:25:11.240 you can put down too, correct, this, this and this. 549 00:25:11.680 --> 00:25:13.839 You can do that on a new voice, and then 550 00:25:13.880 --> 00:25:17.559 they put their money where their mouth is. Many shops 551 00:25:17.680 --> 00:25:22.359 Hunt and Peck Kevin, explain what you've seen with some 552 00:25:22.440 --> 00:25:24.279 of these chain operations. 553 00:25:24.359 --> 00:25:26.880 Well, that's that's exactly what we see. They all come 554 00:25:26.920 --> 00:25:28.759 in with misfire issues and they all come in with 555 00:25:28.799 --> 00:25:31.839 new plugs, coils and injectors, and then they throw their 556 00:25:31.880 --> 00:25:33.440 hands up and you know, they say, you're going to 557 00:25:33.480 --> 00:25:35.640 take what else? Yeah, and now now we got to 558 00:25:35.680 --> 00:25:37.640 be mechanics. Now you got to figure it out. But 559 00:25:37.759 --> 00:25:40.039 you can't hope that they did it right either. That's 560 00:25:40.079 --> 00:25:40.720 the challenge. 561 00:25:40.839 --> 00:25:44.400 They're all right for repair, for remove and replace if 562 00:25:44.400 --> 00:25:46.279 it's a full, if they find the right thing, but 563 00:25:46.400 --> 00:25:49.039 finding it's the key. What I want to know is 564 00:25:49.160 --> 00:25:51.920 why would they have done this without checking all the 565 00:25:51.920 --> 00:25:53.119 other elements. 566 00:25:52.920 --> 00:25:54.799 Because they don't have the equipment. He said that to 567 00:25:54.839 --> 00:25:56.279 their they don't have the tools to. 568 00:25:56.319 --> 00:25:59.240 Check the others. I mean timing, that's basic, isn't it. 569 00:25:59.400 --> 00:26:01.440 Not on a time Jane, you go into it. 570 00:26:01.519 --> 00:26:05.079 Yeah, it's que the timing of a car. You don't 571 00:26:05.079 --> 00:26:05.799 have to go into anything. 572 00:26:05.839 --> 00:26:09.119 It's internal. You got pulling covers off to inspecre And. 573 00:26:09.119 --> 00:26:11.240 Like Chesse was saying too during the break, the odds 574 00:26:11.240 --> 00:26:13.440 are it wasn't just missfire coats she had in there. 575 00:26:13.480 --> 00:26:16.359 She probably had cam codes or something. It would have 576 00:26:16.400 --> 00:26:17.279 led you down that path. 577 00:26:17.359 --> 00:26:21.480 But is there a code that would have indicated timing? Absolutely? Yep, absolutely, 578 00:26:21.480 --> 00:26:21.799 And if. 579 00:26:21.759 --> 00:26:23.400 They knew how to read it, they would have said, oh, 580 00:26:23.440 --> 00:26:26.200 this is a timing issue. I think they threw repairs 581 00:26:26.200 --> 00:26:29.000 at her. She didn't need thinking. Look, at least we'll 582 00:26:29.000 --> 00:26:30.319 get some money out of this woman. 583 00:26:30.400 --> 00:26:31.400 Hope, ope, for the best. 584 00:26:31.400 --> 00:26:34.839 That's what I'm thinking. That's what I'm thinking. I don't 585 00:26:34.880 --> 00:26:37.240 know the situation that breaks plus anymore. They used to 586 00:26:37.279 --> 00:26:40.440 be family owned and operated. Larry used to be in 587 00:26:40.559 --> 00:26:43.079 charge and his sons. I don't know who's got it 588 00:26:43.119 --> 00:26:45.559 now or what's going on. I can't say we get 589 00:26:45.559 --> 00:26:48.359 an abundance of complaints about him, but we're certainly going 590 00:26:48.440 --> 00:26:51.240 to have Deputy Doc look into this. One h three 591 00:26:51.319 --> 00:26:54.119 oh three seven one three talks seven one three A 592 00:26:54.240 --> 00:26:55.079 two five five. 593 00:26:55.680 --> 00:26:58.680 Now let's go to uh. 594 00:26:58.880 --> 00:27:02.599 Christy has an update. I want to go to Jan. 595 00:27:02.759 --> 00:27:05.559 She's been waiting longest, Jan, and then I'll go to Christy. 596 00:27:05.680 --> 00:27:09.799 Thank you, Jan, Let's talk to you. What's going on? 597 00:27:09.920 --> 00:27:10.119 Jan? 598 00:27:11.880 --> 00:27:16.119 Hey Tom, Tom, it's Jan. Yeah, I'm a guy. 599 00:27:16.640 --> 00:27:17.319 What's happening. 600 00:27:19.519 --> 00:27:21.559 I have a problem with Wheels America. 601 00:27:22.039 --> 00:27:25.720 Wheels America what what is Wheels America. 602 00:27:26.960 --> 00:27:29.160 So they're kind of a They're a firm that the 603 00:27:29.759 --> 00:27:35.440 insurance companies go to and car claims. They referb OEM wheels. 604 00:27:36.440 --> 00:27:38.720 So let's say you got a crash, you got to 605 00:27:38.759 --> 00:27:42.000 replace the OEM wheel and then you know they the 606 00:27:42.079 --> 00:27:44.480 insurance company will get a referb from them. 607 00:27:45.720 --> 00:27:50.039 And they're called their Wheels America. Got it? Okay, So 608 00:27:50.119 --> 00:27:51.000 tell me what's going on. 609 00:27:52.200 --> 00:27:57.720 So I have a vehicle where the OEM wheels were 610 00:27:58.039 --> 00:28:03.200 getting pretty trash, so I they I ordered three of 611 00:28:03.240 --> 00:28:05.519 the referbs from them, and they give you a credit. 612 00:28:05.559 --> 00:28:06.640 Now, now, are you. 613 00:28:06.759 --> 00:28:09.640 An individual that just wanted to replace your wheels? 614 00:28:09.680 --> 00:28:10.880 What's the story with you? 615 00:28:12.200 --> 00:28:15.079 Definitely, I'm an individual. I just wanted to get some 616 00:28:15.119 --> 00:28:19.519 refirm wheels on my OEM car. I got you, and 617 00:28:19.599 --> 00:28:22.880 so I took the the original wheel off the spare 618 00:28:22.920 --> 00:28:25.720 tire and that was one of the four. And then 619 00:28:25.759 --> 00:28:28.640 I ordered three referms from Wheels America. 620 00:28:28.839 --> 00:28:29.240 Got it. 621 00:28:29.759 --> 00:28:32.079 And and when you get those, they send you the 622 00:28:32.079 --> 00:28:34.480 wheels and then you can throw them the boxes and 623 00:28:34.480 --> 00:28:36.799 they give you a free shipping return and they give 624 00:28:36.799 --> 00:28:38.000 you a credit for the Okay. 625 00:28:38.119 --> 00:28:41.640 So okay, So it's an exchange exactly. 626 00:28:42.200 --> 00:28:44.680 Yeah, but I tell you know, I obviously bought three 627 00:28:44.680 --> 00:28:48.440 wheels that were referbed got it, got it, yeah, get 628 00:28:48.559 --> 00:28:51.640 They give you a lifetime warranty, yeah wheels. 629 00:28:51.720 --> 00:28:52.079 Yeah. 630 00:28:52.799 --> 00:28:56.240 Oh I've had them a while. And now they're when 631 00:28:56.240 --> 00:28:56.920 did you order? 632 00:28:57.039 --> 00:28:58.359 When did you order these? 633 00:29:00.160 --> 00:29:01.000 Couple of years ago? 634 00:29:01.160 --> 00:29:01.599 Okay? 635 00:29:01.960 --> 00:29:05.200 And so what's wrong with them that would be covered 636 00:29:05.279 --> 00:29:06.160 under their warranty? 637 00:29:07.680 --> 00:29:12.119 There, they're they're crazing whatever. It's like if it's clearcoat, 638 00:29:12.279 --> 00:29:14.240 uh huh, I know what the process is, the is, 639 00:29:14.279 --> 00:29:17.359 but they have there's like a crazy it's all spider web. 640 00:29:17.119 --> 00:29:18.839 On the How long is the warranty? 641 00:29:18.880 --> 00:29:21.400 Did you say lifetime? 642 00:29:22.519 --> 00:29:25.000 And but what is it a lifetime warranty against? 643 00:29:27.359 --> 00:29:29.960 Well, that's why that's why i'm calling. 644 00:29:31.240 --> 00:29:35.279 Did you read the lifetime I mean the lifetime warranty? 645 00:29:36.119 --> 00:29:36.559 Go ahead? 646 00:29:36.839 --> 00:29:40.279 Yeah, I sent this in. I wrote this up, sent 647 00:29:40.359 --> 00:29:41.440 this and I sent you guys. 648 00:29:41.640 --> 00:29:43.440 I'm looking at it. I'm going to look at it 649 00:29:43.519 --> 00:29:45.400 right now. I have your email, so let me look 650 00:29:45.440 --> 00:29:45.759 at it. 651 00:29:46.039 --> 00:29:50.880 Their website says guaranteed on guaranteed control work and finished 652 00:29:50.960 --> 00:29:52.119 work as well. 653 00:29:51.960 --> 00:29:55.319 So finish would be the crazing. If the clearcoat is crazing. 654 00:29:55.759 --> 00:29:56.880 It's probably the clear coote. 655 00:29:56.920 --> 00:29:59.920 Don't you think I would assume that's what I'm thinking? 656 00:30:00.559 --> 00:30:01.720 Or when they whatever. 657 00:30:01.480 --> 00:30:04.160 Bake did it didn't do what? Who diagnosed it? Jan? 658 00:30:04.359 --> 00:30:05.240 Just you yourself? 659 00:30:06.400 --> 00:30:07.000 I did, yes? 660 00:30:08.440 --> 00:30:09.559 And what do they say to you? 661 00:30:11.720 --> 00:30:13.880 I just said, I sent the pictures in. I said, hey, 662 00:30:14.359 --> 00:30:17.160 you know, here's the problem in the wheel, and you 663 00:30:17.160 --> 00:30:17.799 have to warranty. 664 00:30:17.799 --> 00:30:18.359 What do I do? 665 00:30:18.640 --> 00:30:21.279 And and they came back and said, now it's not 666 00:30:21.359 --> 00:30:23.680 covered by warranty. And I said, well, what's what is 667 00:30:23.720 --> 00:30:26.559 the warranty covered? And they gave me like four reasons, 668 00:30:26.599 --> 00:30:27.559 which is in that email. 669 00:30:27.720 --> 00:30:30.039 Now do you see that? Do you see the pictures here? Guys? 670 00:30:30.079 --> 00:30:33.359 That low moment? To me, that looks like roadwear. I mean, 671 00:30:33.480 --> 00:30:36.599 is is roadware different? But look at that he's calling 672 00:30:36.640 --> 00:30:40.000 that crazy. I'm calling that gravel. I mean, I don't 673 00:30:40.000 --> 00:30:42.559 see it crazy. It would be crazy on this part too, 674 00:30:42.680 --> 00:30:45.839 in the center. It's only on the absolute edge of 675 00:30:45.880 --> 00:30:47.799 the rim where you might be driving. 676 00:30:48.319 --> 00:30:50.559 See it on there, guys. But but here's what I 677 00:30:50.599 --> 00:30:51.119 want to ask. 678 00:30:51.680 --> 00:30:54.720 I want Jan to be covered, But is our road 679 00:30:55.000 --> 00:30:58.359 conditions covered that We're all looking at this photo and 680 00:30:58.400 --> 00:31:00.160 if you want to picture it. It's a pick sure 681 00:31:00.200 --> 00:31:01.680 of a photo and looks like a bunch of rock 682 00:31:01.720 --> 00:31:04.799 scratches around the edges. But the middle, the middle is 683 00:31:04.839 --> 00:31:07.160 not crazy at all. So that tells me it's the 684 00:31:07.240 --> 00:31:10.000 road doing it. Listen, I'm not I'm not disputing with 685 00:31:10.039 --> 00:31:13.759 you that it definitely is wearing. My question is does 686 00:31:13.799 --> 00:31:18.160 it does it? Is it a guarantee against road rash? 687 00:31:18.359 --> 00:31:20.920 That's what that is in my opinion. First of all, 688 00:31:20.920 --> 00:31:22.480 do you guys agree it's road rash or not? 689 00:31:22.559 --> 00:31:24.279 I mean, it kind of looks like a rub on it. 690 00:31:24.359 --> 00:31:28.559 Yeah, it's it doesn't look like it's a defect in the. 691 00:31:28.480 --> 00:31:30.519 Finish, is what I'm saying, because the fact that the 692 00:31:30.559 --> 00:31:32.799 middle's not defective is I'm sure what they're arguing. 693 00:31:32.839 --> 00:31:34.680 It's not defective all the way, Did they give you 694 00:31:34.720 --> 00:31:36.119 a reason for the rejection? 695 00:31:36.279 --> 00:31:38.519 Because I'm not I see your email here, I just 696 00:31:38.559 --> 00:31:40.359 don't have time to read live on the air all 697 00:31:40.400 --> 00:31:40.680 of it. 698 00:31:40.880 --> 00:31:43.480 Did they actually did they give you a reason? 699 00:31:44.960 --> 00:31:46.880 Yeah? I mean I'm not looking at a time, but 700 00:31:46.960 --> 00:31:49.799 they gave me like four reasons whatever. But I'm telling 701 00:31:49.799 --> 00:31:51.680 you it's not road rash. Okay, I get there's a 702 00:31:51.720 --> 00:31:54.839 picture of the oe M wheel that was installed at 703 00:31:54.839 --> 00:31:57.599 the same time of their three, and that has zero 704 00:31:58.240 --> 00:31:59.200 of that on it. 705 00:31:59.680 --> 00:32:02.119 You're saying the finish did not hold up. It is 706 00:32:02.240 --> 00:32:05.079 road rash. What you're saying is the finish didn't hold up. 707 00:32:06.200 --> 00:32:08.680 The fish didn't hold up. It's that roads the other. 708 00:32:09.839 --> 00:32:12.079 So we're both saying the same thing, except one thing 709 00:32:12.160 --> 00:32:15.759 is different. It absolutely positively is coming from the road 710 00:32:15.960 --> 00:32:18.480 because of where it is, you can trace that. Why 711 00:32:18.680 --> 00:32:21.200 then tell me why isn't the rest of the wheel crazing. 712 00:32:21.440 --> 00:32:24.319 Why is it only crazing around the very edge where 713 00:32:24.359 --> 00:32:25.440 the tire meets the road. 714 00:32:26.640 --> 00:32:30.680 Now there's there's more. It goes beyond the edge of 715 00:32:30.680 --> 00:32:32.559 the wheel. You know, I didn't send you pictures of 716 00:32:32.640 --> 00:32:36.000 the other two, but it goes beyond the eden. 717 00:32:36.480 --> 00:32:38.880 Either it's road rash or it's not. But see, here's 718 00:32:38.880 --> 00:32:42.960 what I'm saying to you. Even if it is road rash, 719 00:32:43.200 --> 00:32:43.759 you can. 720 00:32:43.640 --> 00:32:47.119 Make the argument that the finish did not hold up. 721 00:32:47.160 --> 00:32:50.440 And that's what you're guarantee is even if it is 722 00:32:50.599 --> 00:32:54.079 road rash. To argue with those people about what it is, 723 00:32:54.319 --> 00:32:57.880 if they want to get technical, doesn't matter. Your finish 724 00:32:58.119 --> 00:33:02.279 did not hold up, did you look at exclusions. 725 00:33:04.799 --> 00:33:06.279 Now, I don't have the list of you know, I 726 00:33:06.359 --> 00:33:07.400 just wrote back, can you. 727 00:33:07.400 --> 00:33:09.119 Okay, I'm looking at your email. 728 00:33:09.240 --> 00:33:11.480 In your email, did you did you leave me a 729 00:33:11.519 --> 00:33:12.799 copy of the entire warranty? 730 00:33:14.279 --> 00:33:16.759 I don't have the copy of the entire warranty. Okay, 731 00:33:17.279 --> 00:33:20.599 Look at guys say lifetime warranty doesn't matter who did, 732 00:33:20.759 --> 00:33:23.160 YadA YadA, So it's pretty open ended. 733 00:33:23.559 --> 00:33:25.359 Hey, Jen, and I was jammed. 734 00:33:25.519 --> 00:33:25.680 Yes. 735 00:33:25.960 --> 00:33:28.920 Hey, while they're looking at your photos, you said that 736 00:33:28.960 --> 00:33:32.920 the denial letter listed four reasons that they denied the 737 00:33:32.960 --> 00:33:36.200 warranty claim. What were those four reasons? 738 00:33:37.440 --> 00:33:39.119 That's why I said, I don't have this pulled up, 739 00:33:39.160 --> 00:33:41.079 and that's why I put it all together and email 740 00:33:41.359 --> 00:33:41.759 that night. 741 00:33:41.799 --> 00:33:43.400 I gotta take a break. Hold on, I got to 742 00:33:43.400 --> 00:33:51.200 take this break go with a sure thing Denver's Best 743 00:33:51.279 --> 00:33:53.240 roofer Excel roofing dot com. 744 00:33:53.279 --> 00:33:55.319 You don't pay a cent until you're content. 745 00:33:58.680 --> 00:34:01.839 Time for an insurance check up, free no obligation comparison 746 00:34:02.000 --> 00:34:05.559 call Compass Insurance paying too much your coverage at dozens 747 00:34:05.559 --> 00:34:08.280 of insurance companies find out now three oh three seven 748 00:34:08.400 --> 00:34:11.199 seven to one help. You'll think you're his only customer 749 00:34:11.239 --> 00:34:13.480 when you choose Frank durand the Real Estate Man dot 750 00:34:13.519 --> 00:34:16.840 com to list your home with Remax Alliance three oh 751 00:34:16.880 --> 00:34:19.039 three nine two zero sixteen twenty two. 752 00:34:24.320 --> 00:34:32.920 Ripped New needs who you don't have to run anxious 753 00:34:33.000 --> 00:34:36.840 success as we can. Shooter's gonna help. 754 00:34:37.119 --> 00:34:41.159 Come six is the Troubleshooter Show. 755 00:34:41.800 --> 00:34:47.000 No Tom Martino, him Tom Martino here, don't forget right now. 756 00:34:47.599 --> 00:34:50.960 In about an hour, the Castle Rock Home Show opens. 757 00:34:51.599 --> 00:34:56.360 Unbelievable four hundred or more vendors and two giant indoor buildings. 758 00:34:56.840 --> 00:34:59.719 Come rain or shine, they'll have at free parking, free tickets. 759 00:35:00.000 --> 00:35:04.440 So Rockholmeshow dot com. You know I love that more 760 00:35:04.559 --> 00:35:06.280 than the one in Denver. And I'll tell you why. 761 00:35:06.760 --> 00:35:09.760 It's wide open. You don't have to deal with downtown 762 00:35:10.239 --> 00:35:13.920 you and you or the stock show area. This place 763 00:35:14.079 --> 00:35:17.360 is wide open in beautiful Douglas County Douglas County fair 764 00:35:17.440 --> 00:35:21.159 Grounds and they have you can just take your time 765 00:35:21.239 --> 00:35:25.960 and walk around. And it's Castlerock Homeshow dot Com. And 766 00:35:26.119 --> 00:35:28.079 you'll have such a good time. I hope to see 767 00:35:28.119 --> 00:35:31.440 you there tomorrow. Anyway, let's keep going here. So today's 768 00:35:31.480 --> 00:35:33.920 car Day. I have Kevin Collking with me from Sheridan Autotech, 769 00:35:33.960 --> 00:35:38.119 Jeffickimera Transmission, and Jesse Schillinger drove up from Colorado Springs 770 00:35:38.360 --> 00:35:42.320 Honest Accurate Auto and thank you all for being here. 771 00:35:42.639 --> 00:35:45.480 We've been talking about what happens when you do repairs, 772 00:35:46.000 --> 00:35:47.679 and I just want to put it out there. 773 00:35:47.800 --> 00:35:48.079 Okay. 774 00:35:49.119 --> 00:35:51.199 I have always said when you take an older car in, 775 00:35:51.400 --> 00:35:53.400 or a car that has multiple problems, or a car 776 00:35:53.519 --> 00:35:54.039 that has. 777 00:35:53.920 --> 00:35:58.400 A problem, any one of them, it could be you 778 00:35:58.559 --> 00:36:02.719 come in with a symptom. You come in with something happening. 779 00:36:03.039 --> 00:36:06.199 That's what usually brings the consumer to a repair shop. 780 00:36:06.840 --> 00:36:10.599 They hear a rattle, they feel a bump, they have 781 00:36:10.760 --> 00:36:15.480 a knock, they have a weird vibration. Something makes them 782 00:36:15.599 --> 00:36:19.679 go into the shop. The shop looks around, and it 783 00:36:19.880 --> 00:36:25.880 could be that the shop recommends things they do need, 784 00:36:26.599 --> 00:36:31.480 but it will not it will not cure the problem 785 00:36:31.599 --> 00:36:34.400 they came in for. But they say something like, well, 786 00:36:34.480 --> 00:36:38.880 you need this, and you need this. The consumer doesn't 787 00:36:38.960 --> 00:36:40.880 often ask will that correct this or this? 788 00:36:41.559 --> 00:36:41.920 You see? 789 00:36:42.360 --> 00:36:43.880 I don't know what mechanics think. 790 00:36:44.360 --> 00:36:46.519 When so you have a car that comes in and 791 00:36:46.639 --> 00:36:50.639 it needs multiple items, do you tell people, look, I 792 00:36:50.800 --> 00:36:53.440 know you came in for this knock, but it also 793 00:36:53.599 --> 00:36:56.440 needs this, which may or may not fix this. 794 00:36:56.760 --> 00:37:00.039 Absolutely, Yeah, we do a full vehicle inspection report and 795 00:37:00.119 --> 00:37:02.039 we explain to the customer that all this stuff doesn't 796 00:37:02.039 --> 00:37:03.559 need to be handled now, but we do this to 797 00:37:03.599 --> 00:37:04.400 make sure we're both right. 798 00:37:04.639 --> 00:37:08.559 So but what if what what you do doesn't fix 799 00:37:08.679 --> 00:37:09.159 the problem? 800 00:37:09.280 --> 00:37:09.840 What do you so? 801 00:37:10.119 --> 00:37:12.719 My scenario is this, if it needed it anyway, and 802 00:37:12.800 --> 00:37:15.920 they consent it to it and you disclose, it may 803 00:37:16.119 --> 00:37:16.639 or may not. 804 00:37:16.840 --> 00:37:18.880 Fix the problem. I think you're in the clear. 805 00:37:18.960 --> 00:37:20.800 But what do you think in general when you do 806 00:37:20.880 --> 00:37:23.199 a repair, because this has happened to all of us, 807 00:37:23.400 --> 00:37:24.079 I mean all of you. 808 00:37:24.559 --> 00:37:28.559 If you do a repair that did not fix the problem, what. 809 00:37:28.599 --> 00:37:28.880 Do you do? 810 00:37:29.000 --> 00:37:30.480 Sure? I mean it happens all the time. I mean 811 00:37:30.519 --> 00:37:32.199 you mentioned bumps and clunks, So I can't tell you 812 00:37:32.199 --> 00:37:34.519 how many vehicles I've gotten into. We're driving down the road, 813 00:37:34.559 --> 00:37:35.760 we hear three different noises. 814 00:37:36.199 --> 00:37:36.800 So what do you do? 815 00:37:36.840 --> 00:37:38.280 You actually have to get the customer in the car 816 00:37:38.400 --> 00:37:40.639 with you to identify which noise is that you're looking 817 00:37:40.679 --> 00:37:41.280 for me to fix. 818 00:37:41.920 --> 00:37:44.000 Okay, So if you do a repair and it doesn't 819 00:37:44.039 --> 00:37:44.559 fix it, what. 820 00:37:45.440 --> 00:37:47.880 If I recommended it and it didn't If if I 821 00:37:47.960 --> 00:37:49.320 told them I didn't know what was going to fix it, 822 00:37:49.360 --> 00:37:50.719 but you need it done anyway, then that was a 823 00:37:50.800 --> 00:37:52.760 fair different, right, you know. If I did it and 824 00:37:52.840 --> 00:37:54.000 I said, yes, this is going to take care of 825 00:37:54.039 --> 00:37:55.519 your complaint, well, I mean I kind of have to 826 00:37:55.559 --> 00:37:57.000 eat that. I was the one that recommend it. 827 00:37:57.199 --> 00:37:58.280 Do you feel the same way, guys? 828 00:37:58.360 --> 00:37:58.800 Absolutely? 829 00:37:59.000 --> 00:38:02.800 Absolutely so, then, Deputy Doc, what did breaks plus say? 830 00:38:03.440 --> 00:38:06.440 These guys are saying if they recommended it and it 831 00:38:06.599 --> 00:38:09.559 needed it, they said, and it doesn't fix the problem, 832 00:38:09.960 --> 00:38:12.119 they would eat it. But if they said, look, this 833 00:38:12.320 --> 00:38:15.199 may or may not, or you need this anyway, that's 834 00:38:15.239 --> 00:38:17.880 a different story. What did they say at breaks plus 835 00:38:18.000 --> 00:38:19.039 about the repair? 836 00:38:19.760 --> 00:38:22.599 They said that they threw a code that was the 837 00:38:22.679 --> 00:38:27.760 manifold they replaced, that it was still showing a random misfire. 838 00:38:28.239 --> 00:38:31.920 They put in spark plugs and coil that didn't fix it. 839 00:38:32.400 --> 00:38:35.480 They didn't charge you for the diagnostic, They didn't charge 840 00:38:35.480 --> 00:38:39.639 you for the coil and spark plug, either product or labor. 841 00:38:40.039 --> 00:38:43.079 And he felt that what they did was worth sixteen 842 00:38:43.159 --> 00:38:43.760 hundred dollars. 843 00:38:44.159 --> 00:38:46.519 They said what they did was worth sixteen hundred and 844 00:38:46.760 --> 00:38:50.599 she needed it anyway, right, Okay, did they ever tell 845 00:38:50.679 --> 00:38:52.800 her that would cure the problem or did they say 846 00:38:53.119 --> 00:38:54.559 that they just went by the code. 847 00:38:54.760 --> 00:38:56.639 Did not ask that, but it sounds like they went 848 00:38:56.719 --> 00:38:57.280 by the code. 849 00:38:57.599 --> 00:39:00.199 Okay, So Kevin, if you go by the code code, 850 00:39:00.280 --> 00:39:03.000 can you be called that's not negligent? 851 00:39:03.159 --> 00:39:03.280 Is it? 852 00:39:03.360 --> 00:39:04.960 If you go buy the code? Is there such a 853 00:39:05.039 --> 00:39:06.599 code that might say intake manifold? 854 00:39:06.719 --> 00:39:07.719 There's no codes there. 855 00:39:08.400 --> 00:39:11.280 The exact same code came back, but there's no definitive code. 856 00:39:11.480 --> 00:39:13.639 I shouldn't say there aren't any. There's a few that 857 00:39:13.760 --> 00:39:16.079 if you get a code, the computer is condemned. I 858 00:39:16.159 --> 00:39:18.679 mean there's a couple. But code is just the start. 859 00:39:18.840 --> 00:39:21.000 That's not the that's not inclusive to anything. 860 00:39:21.239 --> 00:39:23.760 Yeah, autos on polls codes for free for free. 861 00:39:23.800 --> 00:39:25.880 They'll even tell you what part may fix it, and 862 00:39:26.000 --> 00:39:27.880 you can buy it, but it doesn't always clear your light. 863 00:39:28.159 --> 00:39:30.920 So they did the manifold, but I take issue with 864 00:39:31.039 --> 00:39:34.559 them based on these guys research that they did not 865 00:39:34.760 --> 00:39:37.599 charge for anything else. First of all, a manifold at 866 00:39:37.880 --> 00:39:40.639 full list price is four hundred bucks. 867 00:39:41.320 --> 00:39:42.119 Did you say yeah? 868 00:39:42.159 --> 00:39:44.159 From Bultimore dealer list is for sixteen. 869 00:39:44.400 --> 00:39:47.280 You guys found refurbished ones for two hundred. So let's 870 00:39:47.280 --> 00:39:50.199 say full list, full list, four hundred sure, how much 871 00:39:50.320 --> 00:39:51.360 labor to put it in full? 872 00:39:51.480 --> 00:39:52.360 Three point nine hours? 873 00:39:52.480 --> 00:39:56.079 How much would that cost? Eight hundred bucks eight hundred 874 00:39:56.159 --> 00:39:57.800 plus four hundred twelve hundred? 875 00:39:57.840 --> 00:39:58.719 And what was she charged? 876 00:39:58.800 --> 00:39:59.239 Sixteen? 877 00:39:59.559 --> 00:40:02.119 Well, okay, so she paid for the coils and plugs 878 00:40:02.199 --> 00:40:04.719 is what they did? Yeah, she they they did not 879 00:40:04.840 --> 00:40:06.639 throw in this. So so basically she got what she 880 00:40:06.760 --> 00:40:08.880 paid for and she did pay for it. So they're 881 00:40:08.960 --> 00:40:12.440 bsing us. They but she paid full retail for that. 882 00:40:13.920 --> 00:40:16.400 It didn't fix the problem, but he said she needed 883 00:40:16.480 --> 00:40:19.280 it anyway. I think it's going to be barking up 884 00:40:19.280 --> 00:40:20.960 the wrong tree to try to get that money back. 885 00:40:21.360 --> 00:40:23.480 I think it's going to be I think the best 886 00:40:23.519 --> 00:40:25.280 thing she's going to get is they recommended the Great 887 00:40:25.320 --> 00:40:26.079 Bolkswagen Shop. 888 00:40:26.159 --> 00:40:28.440 So yeah, yeah, no, Hardy's is a quality, quality place. 889 00:40:28.840 --> 00:40:31.360 I believe she said she had not paid them yet. Now, 890 00:40:31.559 --> 00:40:33.800 the argument was that Hardy would not accept the vehicle 891 00:40:33.880 --> 00:40:35.599 until they returned it back to the way it was. 892 00:40:37.039 --> 00:40:41.440 Why they want Bolkswagen Harty wants them to take out 893 00:40:41.480 --> 00:40:42.119 what they put in. 894 00:40:42.519 --> 00:40:44.800 Yeah, because he can't trust the work they did. He 895 00:40:44.840 --> 00:40:47.840 would have to redo or recheck everything they did before 896 00:40:47.920 --> 00:40:48.519 he can start. 897 00:40:48.559 --> 00:40:49.840 But what did they do exactly? 898 00:40:49.960 --> 00:40:51.280 Plugs coils in an intake. 899 00:40:51.559 --> 00:40:53.800 He wants them to take off the intake manifold. What 900 00:40:53.840 --> 00:40:54.880 does he put in his place? 901 00:40:55.039 --> 00:40:56.559 Well, originally wants the original. 902 00:40:57.880 --> 00:40:58.760 That's unreasonable. 903 00:40:58.760 --> 00:41:00.679 I don't think you don't think. 904 00:41:00.599 --> 00:41:02.920 It's what if they screwed up the installation of the 905 00:41:03.000 --> 00:41:03.719 intake medicine? 906 00:41:03.760 --> 00:41:06.599 Okay, then just take the old parts with you to 907 00:41:06.679 --> 00:41:07.199 the new place. 908 00:41:07.280 --> 00:41:08.559 But why don't do it all? 909 00:41:08.800 --> 00:41:08.840 No? 910 00:41:09.039 --> 00:41:11.159 I mean somebody's gonna have to go back and double 911 00:41:11.280 --> 00:41:12.079 check their work. 912 00:41:13.199 --> 00:41:17.760 This is terrible. This is a terrible situation. I don't know. So, 913 00:41:17.960 --> 00:41:22.320 so basically, right now, Jan, what what do we advise 914 00:41:22.400 --> 00:41:22.840 Jan to do? 915 00:41:23.320 --> 00:41:23.800 Suzanne? 916 00:41:24.679 --> 00:41:29.000 Oh, I'm sorry, Suzanne. Oh yeah, that's the take one. 917 00:41:29.280 --> 00:41:31.079 So what do we recommend to do? 918 00:41:33.039 --> 00:41:37.599 He recommended he sent his, uh, his daughter's car to 919 00:41:38.480 --> 00:41:42.599 next Auto Care, which he said is really good with volkswagons. 920 00:41:42.960 --> 00:41:45.360 So I said, well, that's a if hotties won't take it. 921 00:41:45.840 --> 00:41:47.079 And he's recommending Next. 922 00:41:47.000 --> 00:41:49.920 Autokare where he sent one of his either a daughter 923 00:41:50.039 --> 00:41:53.199 or an employee's daughter, then I would suggest going over 924 00:41:53.280 --> 00:41:55.079 there and seeing if they'll take the car. 925 00:41:55.639 --> 00:41:57.239 What is the what do they think it is right 926 00:41:57.280 --> 00:42:00.320 now anyway, No, no, but there was some talk. 927 00:42:02.679 --> 00:42:06.920 Okay, I think they told her that. Yeah, okay, I 928 00:42:06.960 --> 00:42:08.719 got a text here about Tom. When are you gonna 929 00:42:08.719 --> 00:42:11.559 address the helicopter accident? I really will, and I'll do 930 00:42:11.599 --> 00:42:13.840 it with all my experience. I'm not an expert at 931 00:42:14.280 --> 00:42:18.920 re reconstructing accident sits that don't claim to be. But 932 00:42:19.000 --> 00:42:21.159 i will tell you this that when I was learning 933 00:42:21.199 --> 00:42:24.199 to fly helicopters, and even now, what happened to that 934 00:42:24.360 --> 00:42:28.519 helicopter is textbook. I would bet anyone, and I mean 935 00:42:28.760 --> 00:42:31.000 anyone as to what happened. And I'll go over that 936 00:42:31.079 --> 00:42:33.840 in a few minutes. I'll bet anyone because I how 937 00:42:33.920 --> 00:42:37.159 it happened or why it happened. But what happened is 938 00:42:37.440 --> 00:42:39.960 very very very very clear, and I'm going to walk 939 00:42:40.039 --> 00:42:42.800 you through the actual steps that went they went through. 940 00:42:43.639 --> 00:42:44.599 It's textbook. 941 00:42:44.840 --> 00:42:48.360 It's not like I'm some Sherlock Holmes taking some clues 942 00:42:48.719 --> 00:42:49.519 and saying, wait a. 943 00:42:49.559 --> 00:42:52.280 Minute, could this have happened? Maybe that happened, Then this happened. 944 00:42:52.480 --> 00:42:55.199 And I know the NTSB knows that they know exactly 945 00:42:55.280 --> 00:42:57.760 what happened, they just don't know why it happened. 946 00:42:57.880 --> 00:42:58.760 And I'll explain that. 947 00:42:59.480 --> 00:43:03.400 And also it's something that could never happen, let's say, 948 00:43:03.400 --> 00:43:06.599 in my helicopter, but it can happen in the Bell 949 00:43:06.719 --> 00:43:11.280 two six. What's the difference. Well, some helicopters have two 950 00:43:11.440 --> 00:43:14.639 big blades, right, looks like one long blade, but it's 951 00:43:14.679 --> 00:43:20.000 two of them, and then some have three, four and five. Well, 952 00:43:20.079 --> 00:43:22.320 there's something you're going to learn about the two bladed 953 00:43:22.400 --> 00:43:25.960 helicopters that no one really talks about because most. 954 00:43:25.760 --> 00:43:29.960 People never get into that situation. All right, let's keep 955 00:43:30.039 --> 00:43:32.800 going here. Three oh three seven one three talks seven 956 00:43:32.880 --> 00:43:37.400 one three eight two five five. So the CRV Honda, 957 00:43:37.519 --> 00:43:40.840 Christy has a follow up and I should take her. Now, Christy, 958 00:43:41.760 --> 00:43:43.280 and who worked on this? Did you? 959 00:43:43.440 --> 00:43:45.800 D D worked on it? Get that, Mike d And 960 00:43:45.960 --> 00:43:48.639 Christy's calling in for for a follow up? When did 961 00:43:48.679 --> 00:43:49.119 she call in? 962 00:43:49.239 --> 00:43:53.000 Originally it was about two or three weeks ago, or so, okay. 963 00:43:53.159 --> 00:43:55.480 Two or three weeks ago. What was the original problem? 964 00:43:55.639 --> 00:43:56.039 D Well? 965 00:43:56.119 --> 00:43:58.280 Christy called us because she bought a brand new Honda 966 00:43:58.320 --> 00:44:03.599 CRV Hybrid from a dealer in Colora Springs and the 967 00:44:03.679 --> 00:44:05.000 car had a couple of problems. 968 00:44:05.159 --> 00:44:08.039 Now, all of those guys, I'm trying to find it. 969 00:44:08.119 --> 00:44:11.000 Oh, Christy, do you remember what when you actually called 970 00:44:11.039 --> 00:44:11.480 in first? 971 00:44:13.039 --> 00:44:14.199 Hold on, let me bring her up. 972 00:44:14.239 --> 00:44:18.800 Okay, Christy, when when did you when did you first 973 00:44:18.880 --> 00:44:19.239 call us? 974 00:44:20.800 --> 00:44:22.800 I don't have the date, but it's been about a month. 975 00:44:23.000 --> 00:44:26.199 Okay, all right, God, God and so so. 976 00:44:26.440 --> 00:44:29.280 Jesse from an honest, accurate Auto addressed one of her 977 00:44:29.320 --> 00:44:33.440 major concerns, which is he did discover a faulty HVAC system, 978 00:44:33.440 --> 00:44:37.039 which was repaired under warranty. But the problem that Christy 979 00:44:37.119 --> 00:44:40.440 has been struggling with since then is this car, under 980 00:44:40.519 --> 00:44:42.719 some circumstances, makes this. 981 00:44:43.159 --> 00:44:46.480 Oh no, that's the high pitch noise that no one 982 00:44:46.599 --> 00:44:50.920 can hear except well, hold on, before you get to 983 00:44:51.000 --> 00:44:54.000 the good news. This high pitch noise. People could swear 984 00:44:54.079 --> 00:44:55.920 they could hear it. And you played it for me 985 00:44:56.039 --> 00:44:59.639 yesterday after the show Temitry and and then I said 986 00:44:59.639 --> 00:44:59.960 to meet you. 987 00:45:00.519 --> 00:45:02.320 I think you're bs me. So here's what I did. 988 00:45:02.639 --> 00:45:04.960 I said, turn your back to turn your back to me, 989 00:45:05.480 --> 00:45:07.880 give me your phone. I'm going to play the sound 990 00:45:08.239 --> 00:45:09.960 and I'm going to turn the sound off and play 991 00:45:10.000 --> 00:45:12.239 it like a hearing test. I want you to raise 992 00:45:12.280 --> 00:45:14.119 your hand when you hear it. So I got a 993 00:45:14.159 --> 00:45:17.159 few paces behind him, and I would make believe like 994 00:45:17.239 --> 00:45:19.239 I tapped the screen, but I didn't really turn it on, 995 00:45:19.639 --> 00:45:22.000 and he'd just sit there, sit there. And as soon 996 00:45:22.079 --> 00:45:24.519 as I mean, as soon as I made that sound, 997 00:45:25.159 --> 00:45:28.519 I played the sound. He heard it and I heard nothing. 998 00:45:28.599 --> 00:45:31.840 I said, this is impossible, and he could hear it. 999 00:45:32.400 --> 00:45:34.920 There is a spectrum, as you call a spectrum, or 1000 00:45:35.360 --> 00:45:36.000 I don't hear. 1001 00:45:36.000 --> 00:45:37.920 I wrote, with both of them in the car, did 1002 00:45:38.000 --> 00:45:39.519 you hear it? I didn't hear a thing, And there 1003 00:45:40.000 --> 00:45:42.440 it is, And I thought they were. I thought they 1004 00:45:42.440 --> 00:45:42.679 were just. 1005 00:45:43.360 --> 00:45:45.719 There's something to be said about being on another wave. 1006 00:45:47.760 --> 00:45:49.480 To hear high frequency sounds. 1007 00:45:50.800 --> 00:45:53.320 Yeah, is that right? In being a rock and roll drummer? 1008 00:45:53.360 --> 00:45:54.440 Did in help well? 1009 00:45:54.840 --> 00:45:55.760 And anyway? 1010 00:45:56.360 --> 00:45:57.679 Anyway? So where do we stand? 1011 00:45:57.760 --> 00:45:57.960 Well? 1012 00:45:58.159 --> 00:46:02.239 So I contacted several three Honda dealerships to get their 1013 00:46:02.280 --> 00:46:05.800 help in diagnosing this, and the one that really jumped 1014 00:46:05.800 --> 00:46:07.599 into action was Mile High Honda. 1015 00:46:08.360 --> 00:46:11.760 And oh yeah, you said they were really really attentive. 1016 00:46:11.840 --> 00:46:15.000 Oh, very attentive. The GM referred this matter to one 1017 00:46:15.039 --> 00:46:17.920 of their service managers. She didn't even buy the car there, No, 1018 00:46:18.159 --> 00:46:19.639 she didn't. They're just being an expert. 1019 00:46:19.760 --> 00:46:20.119 Okay. 1020 00:46:20.199 --> 00:46:22.559 They were absolutely we should put them on our angels list. 1021 00:46:22.639 --> 00:46:23.239 What happened then? 1022 00:46:23.400 --> 00:46:26.880 Oh so we had an appointment with Devon, who's one 1023 00:46:26.920 --> 00:46:29.320 of the service managers over there. And one of the 1024 00:46:29.400 --> 00:46:32.719 really impressive things about dealing with my Honda is that, 1025 00:46:32.920 --> 00:46:35.800 in anticipation of Christy having to leave their car there 1026 00:46:35.920 --> 00:46:39.480 for diagnostics, they had already arranged for a free loaner 1027 00:46:39.559 --> 00:46:39.840 car for. 1028 00:46:39.920 --> 00:46:41.400 Free to take back to Carter Springs. 1029 00:46:41.480 --> 00:46:43.760 They didn't have toy, did not even sale or anything, 1030 00:46:43.800 --> 00:46:44.320 and they did. 1031 00:46:44.239 --> 00:46:44.599 That for her. 1032 00:46:44.719 --> 00:46:45.159 Yeah, they did. 1033 00:46:45.280 --> 00:46:47.400 So Christy and I and Devin went for a test 1034 00:46:47.519 --> 00:46:50.079 drive and we did the same kind of test you 1035 00:46:50.119 --> 00:46:52.599 did on me, which is when I heard that sound, 1036 00:46:52.679 --> 00:46:55.039 I would raise my hand and Devon heard it. 1037 00:46:55.239 --> 00:46:58.719 Every Kevin, you went for a ride, you didn't hear it, not. 1038 00:46:58.719 --> 00:47:00.960 A ped So what is the noise? 1039 00:47:01.440 --> 00:47:04.079 Well, I'll leave it up to Christy. Chris already picked 1040 00:47:04.280 --> 00:47:05.239 tell us what happened? 1041 00:47:06.519 --> 00:47:06.920 All right? 1042 00:47:07.159 --> 00:47:10.880 Well, within a couple hours, Devin and his tech Roberto, 1043 00:47:12.199 --> 00:47:14.800 and Roberto, by the way, could not hear the noise 1044 00:47:14.840 --> 00:47:17.719 that he could feel the air pressure like Dmitrie this, 1045 00:47:19.480 --> 00:47:22.679 but they fixed it, like within three hours they fixed it. 1046 00:47:22.840 --> 00:47:26.800 It was the steering gear rubber grammet was misplaced at 1047 00:47:26.840 --> 00:47:30.280 the factory, allowing engine noise and air to enter the cabin. 1048 00:47:30.559 --> 00:47:32.079 How the hell did they find it? 1049 00:47:33.559 --> 00:47:37.079 Well, that's what it sounded like, was noise and air 1050 00:47:37.360 --> 00:47:40.159 coming into the cabin. I mean I even suggested that 1051 00:47:40.320 --> 00:47:42.440 to the other shop that maybe it's something that the 1052 00:47:42.639 --> 00:47:45.639 firewall is not sound or sound barrier. 1053 00:47:45.840 --> 00:47:48.280 I want to give kudos to my Honda. This is 1054 00:47:48.320 --> 00:47:50.639 a car they never sold, This is a car they 1055 00:47:50.719 --> 00:47:52.840 never serviced. This is a car we asked them to 1056 00:47:52.880 --> 00:47:55.400 take a look at, right or just she oh I did? 1057 00:47:55.480 --> 00:47:57.360 I called them and they did you just call them 1058 00:47:57.400 --> 00:47:58.159 a random Yeah? 1059 00:47:58.199 --> 00:48:01.400 I called three Honda dealerships, left three voicemails for GMS. 1060 00:48:01.719 --> 00:48:04.599 This is the only one that acted on my voicemail. 1061 00:48:04.199 --> 00:48:06.840 And so they had nothing to do with this except 1062 00:48:06.920 --> 00:48:10.920 they wanted to help. I swear to you, this is unbelievable. 1063 00:48:11.360 --> 00:48:15.199 To mile high Honda, Devin Roberto shout out to Dimitri 1064 00:48:15.360 --> 00:48:18.119 for test driving with me and Q with Malehai, and 1065 00:48:18.360 --> 00:48:20.639 to Austin honest, accurate. 1066 00:48:20.360 --> 00:48:23.400 Jesse, But not to Uncle Kevin who couldn't hear it. 1067 00:48:25.000 --> 00:48:27.719 He just took up space in the car. But anyway, 1068 00:48:27.760 --> 00:48:31.599 this is great. This is really great, Christy Man d. 1069 00:48:33.119 --> 00:48:33.159 D. 1070 00:48:33.400 --> 00:48:35.360 I swear to god, I thought it was more of him. 1071 00:48:37.199 --> 00:48:39.039 I don't know, I just I just never knew that 1072 00:48:39.199 --> 00:48:41.360 they were going to be able to find it like this, 1073 00:48:41.559 --> 00:48:44.559 not only find it, but fix it. The air coming 1074 00:48:44.599 --> 00:48:46.079 through that tiny grammed area. 1075 00:48:46.760 --> 00:48:51.199 Wow, mile high Honda. Today, I don't have my dinger 1076 00:48:51.280 --> 00:48:54.719 with me, bo. I shouldn't say that, but can you 1077 00:48:54.800 --> 00:48:55.639 give them the dinger? 1078 00:48:55.719 --> 00:48:56.079 Shannon? 1079 00:48:56.159 --> 00:48:58.880 Because well, these guys didn't have to do anything. They 1080 00:48:58.960 --> 00:49:02.079 stepped up and found it and fixed it. So I 1081 00:49:02.280 --> 00:49:04.360 do believe I should give my dinger today. 1082 00:49:05.280 --> 00:49:05.559 Thank you. 1083 00:49:07.039 --> 00:49:11.119 You know that extra sound is not needed, Shannon. God, 1084 00:49:12.000 --> 00:49:15.119 what a what a juvenile? What a juvenile? By the way, 1085 00:49:15.800 --> 00:49:17.639 did I take the fifteen? 1086 00:49:18.320 --> 00:49:20.440 Oh my god, I'm okay. I gotta take a break. 1087 00:49:23.719 --> 00:49:27.000 Go with a sure thing Denver's best roofer Excel roofing 1088 00:49:27.079 --> 00:49:29.800 dot com. You don't pay a cent until you're contenth 1089 00:49:33.119 --> 00:49:36.639 time for an insurance checkup, free no obligation comparison call 1090 00:49:36.760 --> 00:49:40.039 Compass Insurance paying too much your coverage at dozens of 1091 00:49:40.119 --> 00:49:43.039 insurance companies find out now three O three seven seven 1092 00:49:43.159 --> 00:49:45.920 one help. You'll think you're his only customer when you 1093 00:49:46.000 --> 00:49:48.400 choose Frank durand the real estate man dot com to 1094 00:49:48.519 --> 00:49:51.719 list your home with Remax Alliance three oh three nine 1095 00:49:51.760 --> 00:50:01.159 two zero sixteen twenty two, Artino here three oh three 1096 00:50:01.239 --> 00:50:03.760 seven one three talks seven one three two five five. 1097 00:50:04.480 --> 00:50:06.559 So, uh, I don't know. 1098 00:50:07.480 --> 00:50:11.480 We just uh we just uh are mystified by some 1099 00:50:11.599 --> 00:50:15.039 of the calls we get. And then Christy, she's got 1100 00:50:15.119 --> 00:50:19.159 it fixed. She's got it fixed. The sound was fixed, 1101 00:50:19.840 --> 00:50:22.880 and hats off to mile high. Let's go back to 1102 00:50:22.960 --> 00:50:25.880 the phones. Three oh three seven one three eight two 1103 00:50:26.039 --> 00:50:26.599 five five. 1104 00:50:27.280 --> 00:50:27.400 Uh. 1105 00:50:27.599 --> 00:50:31.960 And that is Chris with Verizon. Hey, Chris, let's go 1106 00:50:32.119 --> 00:50:34.719 to you right now. What's going on? What's going on? 1107 00:50:34.920 --> 00:50:36.719 Chris? Hi? 1108 00:50:36.880 --> 00:50:37.119 Tom? 1109 00:50:37.400 --> 00:50:37.800 Yes, sir? 1110 00:50:37.840 --> 00:50:43.039 About a year ago, last summer, Verizon ran a promo 1111 00:50:43.199 --> 00:50:45.599 where you traded in your old phone and you could 1112 00:50:45.639 --> 00:50:51.039 get an iPhone sixteen free. And so we trained in 1113 00:50:51.239 --> 00:50:55.199 four of them. They've gave us credit for two, but 1114 00:50:55.400 --> 00:50:57.519 not the other two. I've called them. 1115 00:50:57.679 --> 00:50:59.760 Wait, this has been going on since when. 1116 00:51:01.599 --> 00:51:05.920 The summertime, and so four so you just never got the. 1117 00:51:06.000 --> 00:51:10.280 Full incentive, correct, we got two out of four? Well 1118 00:51:10.320 --> 00:51:11.960 what do they say about that? I mean, it's so 1119 00:51:12.760 --> 00:51:15.079 things like this should be so simple, what do they say? 1120 00:51:17.119 --> 00:51:19.760 They say, At first they said, we never received the 1121 00:51:19.840 --> 00:51:22.639 other two. Then when I provided the tracking number, we'll 1122 00:51:22.679 --> 00:51:25.440 look into it. Then I call the next month. 1123 00:51:25.559 --> 00:51:27.039 What do you mean they never received? What do you 1124 00:51:27.119 --> 00:51:28.880 mean they never received? What are we talking about? 1125 00:51:28.920 --> 00:51:29.320 What do you mean? 1126 00:51:30.800 --> 00:51:32.760 So you had to say, okay, so you had it 1127 00:51:32.880 --> 00:51:36.880 was an exchange program four for four correct. Okay, so 1128 00:51:37.039 --> 00:51:39.679 the two that they claim they never got, do you 1129 00:51:39.760 --> 00:51:40.880 have proof of delivery? 1130 00:51:42.159 --> 00:51:42.360 Yes? 1131 00:51:42.519 --> 00:51:45.119 I provided the tracking number to them the next month 1132 00:51:45.199 --> 00:51:47.039 they said, yes, we see we did reach. 1133 00:51:47.199 --> 00:51:49.159 What are they doing about it? Are they tell me 1134 00:51:49.320 --> 00:51:50.559 how this is affecting you? 1135 00:51:52.960 --> 00:51:55.960 My monthly bill? They just charged me yesterday because I 1136 00:51:56.039 --> 00:51:58.199 got to the point where I'm like, I'm not paying 1137 00:51:58.280 --> 00:52:00.599 you another dime till this is on. 1138 00:52:00.800 --> 00:52:02.880 You mean you need Wait a minute, you mean you're 1139 00:52:02.880 --> 00:52:04.800 not paying them another dime on anything? 1140 00:52:06.239 --> 00:52:06.360 Right? 1141 00:52:06.760 --> 00:52:09.480 Yeah, that's kind of weird because you can't. 1142 00:52:09.280 --> 00:52:09.840 Do it that way. 1143 00:52:09.840 --> 00:52:12.159 Likely they owed me a credit. 1144 00:52:12.000 --> 00:52:12.920 So no, I know that. 1145 00:52:13.639 --> 00:52:16.199 But so the credit never showed up for those other 1146 00:52:16.280 --> 00:52:19.320 two phones and your normal bill you were paying. 1147 00:52:19.599 --> 00:52:21.920 But when did you stop paying your normal. 1148 00:52:21.719 --> 00:52:25.039 Bill a couple of months ago? 1149 00:52:26.320 --> 00:52:29.039 You're going to be on the losing end of this one, brother, Chris, 1150 00:52:29.119 --> 00:52:30.960 you better make it fast because I think we're about 1151 00:52:30.960 --> 00:52:31.840 to hear a dial tone. 1152 00:52:32.320 --> 00:52:32.519 Yeah. 1153 00:52:32.639 --> 00:52:35.679 No, they don't even know that already happened. 1154 00:52:36.400 --> 00:52:38.679 So what did they do, Chris? Did they cancel you? 1155 00:52:39.960 --> 00:52:41.960 So they turned the phone off and then they're like, 1156 00:52:42.079 --> 00:52:43.760 we need payment to turn it back home. 1157 00:52:43.800 --> 00:52:45.000 Oh you do need Chris. 1158 00:52:45.119 --> 00:52:48.079 You certainly know the difference right between one problem and 1159 00:52:48.119 --> 00:52:51.280 the other. Yeah, I know you were trying to get 1160 00:52:51.320 --> 00:52:52.880 their attention. I know exactly what. 1161 00:52:52.960 --> 00:52:55.760 You were doing, and I thought that was the only way. 1162 00:52:55.880 --> 00:52:57.679 But anyhow, the bill's up to date. 1163 00:52:58.440 --> 00:53:02.440 And so they charged me connects THEE and I still 1164 00:53:02.679 --> 00:53:04.119 don't have credit for two of the phone. 1165 00:53:04.119 --> 00:53:06.320 How much does the credit? How much does the credit 1166 00:53:06.400 --> 00:53:07.280 come up to right now? 1167 00:53:07.440 --> 00:53:08.000 That they owe you? 1168 00:53:09.760 --> 00:53:13.679 They divided over two years at about sixty dollars a month. 1169 00:53:14.000 --> 00:53:16.800 Wait a minute, you are going to get sixty dollars 1170 00:53:16.840 --> 00:53:18.360 a month for twenty four months? 1171 00:53:19.760 --> 00:53:19.920 Right? 1172 00:53:20.079 --> 00:53:22.880 They bill you sixty dollars on your bill, and then 1173 00:53:22.920 --> 00:53:24.920 they credit you sixty dollars right now. 1174 00:53:25.280 --> 00:53:27.599 And they're doing that for two phones only, but the 1175 00:53:27.679 --> 00:53:28.559 other two they're not. 1176 00:53:29.840 --> 00:53:31.119 Correct the other cure. 1177 00:53:31.280 --> 00:53:35.639 Fine, Hey, Chris, did you did you enter into this 1178 00:53:35.760 --> 00:53:40.760 transaction at a Verizon corporate store or Sell Plus store. 1179 00:53:40.840 --> 00:53:42.440 Where was this store where you went? 1180 00:53:44.079 --> 00:53:47.519 This was calling in this over Theoh so you were dealing. 1181 00:53:47.440 --> 00:53:50.000 Directly with Chris, I mean with Verizon. So Tom, I 1182 00:53:50.119 --> 00:53:53.760 have a very similar, ongoing current problem with Verizon. About 1183 00:53:53.800 --> 00:53:56.079 a year ago, I bought a new phone that Sell 1184 00:53:56.159 --> 00:53:59.840 Plus and Loveland and they're exclusively a dealer for Verizon. 1185 00:54:00.079 --> 00:54:00.280 Fact. 1186 00:54:00.360 --> 00:54:02.159 Yeah, but when he calls, he's calling corporate. 1187 00:54:02.239 --> 00:54:04.599 Oh yeah, I did. I had to too, So they 1188 00:54:04.639 --> 00:54:05.559 were supposed to. 1189 00:54:05.840 --> 00:54:08.800 So I bought a new phone and the promotion that 1190 00:54:08.880 --> 00:54:11.159 they had was you buy this phone, you financed it 1191 00:54:11.199 --> 00:54:14.320 over thirty six months at zero percent interest, and every 1192 00:54:14.400 --> 00:54:17.239 month we credit your bill for the thirty six dollars 1193 00:54:17.239 --> 00:54:19.599 a month we payment on the phone. So it's supposed 1194 00:54:19.599 --> 00:54:22.079 to be a free phone, provided you committed to a 1195 00:54:22.119 --> 00:54:25.360 three year service contract. So Chris, what happened with me 1196 00:54:25.599 --> 00:54:29.559 is they never began this credit to my bills. Now 1197 00:54:29.679 --> 00:54:33.760 I have multiple recorded calls with me and Verizon Corporate 1198 00:54:34.039 --> 00:54:36.960 as well as me and Cell Plus store up in Loveland, 1199 00:54:37.320 --> 00:54:39.119 and they keep assuring me that they're going to take 1200 00:54:39.159 --> 00:54:40.559 care of it. I'm going to get a credit and 1201 00:54:40.599 --> 00:54:42.159 then they're going to make up for all the money 1202 00:54:42.199 --> 00:54:44.800 that they should have credited me for and nothing. 1203 00:54:45.280 --> 00:54:47.280 So month after month, I'm still paying. 1204 00:54:47.400 --> 00:54:48.920 So what's this story? 1205 00:54:49.039 --> 00:54:50.880 I'm going to take them to court. That's gonna be. 1206 00:54:51.239 --> 00:54:53.159 That's going to be in about two weeks. I'm going 1207 00:54:53.199 --> 00:54:55.519 to file. What else can I do? I'm not going 1208 00:54:55.559 --> 00:54:56.559 to stop paying my bill. 1209 00:54:58.320 --> 00:55:00.880 Exact situation except two years. 1210 00:55:01.840 --> 00:55:04.800 Yeah, so I predict that you might have to take 1211 00:55:04.840 --> 00:55:05.679 them to small claims? 1212 00:55:05.840 --> 00:55:08.480 Are he's still so they're charging you for the phone, 1213 00:55:08.840 --> 00:55:11.679 the sixty, but not crediting you for two of them, right, No, 1214 00:55:11.880 --> 00:55:13.239 his his story is a little. 1215 00:55:13.320 --> 00:55:15.360 No, it's exactly what I said. 1216 00:55:15.679 --> 00:55:18.039 They are charging him one hundred and twenty dollars a 1217 00:55:18.159 --> 00:55:21.559 month that for two phones that should be zero because 1218 00:55:21.559 --> 00:55:25.199 they're not crediting him. He's not getting the corresponding credit. 1219 00:55:25.519 --> 00:55:27.920 So your bill every month is one hundred. See, I 1220 00:55:27.960 --> 00:55:30.920 wouldn't pay that increased amount that So your bill each 1221 00:55:31.000 --> 00:55:32.960 month is one hundred and twenty dollars higher than it 1222 00:55:32.960 --> 00:55:33.360 should be. 1223 00:55:34.480 --> 00:55:40.639 Thanksty I thought you said two phones two piece, thirty 1224 00:55:40.719 --> 00:55:41.079 a piece? 1225 00:55:41.239 --> 00:55:44.559 Okay, But but okay, so I wouldn't pay that part 1226 00:55:44.599 --> 00:55:46.360 of the bill. I would pay the other part only, 1227 00:55:46.760 --> 00:55:47.480 That's what I would do. 1228 00:55:47.679 --> 00:55:50.079 They're going to turn them off again, you think, so, dude, 1229 00:55:50.119 --> 00:55:53.679 their computer doesn't know why he's monthly check is thirty 1230 00:55:53.760 --> 00:55:56.760 dollars short or sixty dollars right, it's just going to cumulate. 1231 00:55:56.800 --> 00:55:59.519 But he's got it with something you recommend Small claims score? 1232 00:55:59.639 --> 00:55:59.960 What else? 1233 00:56:00.400 --> 00:56:01.559 I ran out of options. 1234 00:56:01.639 --> 00:56:05.280 I have tape after tape after tape of Verizon and 1235 00:56:05.719 --> 00:56:08.440 Sell Plus promising me my credits, and they never have. 1236 00:56:09.199 --> 00:56:11.280 So what what else can I do? I'm just going 1237 00:56:11.360 --> 00:56:11.719 to file. 1238 00:56:12.880 --> 00:56:14.679 Well, if they shut your phone off after you win 1239 00:56:14.760 --> 00:56:15.400 in court. 1240 00:56:16.159 --> 00:56:18.719 I'm afraid service when I file. 1241 00:56:20.719 --> 00:56:22.400 Oh, it's exhausting. 1242 00:56:22.880 --> 00:56:26.199 It is exhausting. So where do we stand? Small claims? 1243 00:56:26.280 --> 00:56:27.760 Gordy does? What do you think to meet true? 1244 00:56:27.800 --> 00:56:29.360 I'm not offering legal advice. 1245 00:56:31.320 --> 00:56:35.400 Logistically, Yeah, so what I I've already written up the lawsuit, 1246 00:56:35.719 --> 00:56:37.559 so now I just have to drive up to Weld 1247 00:56:37.639 --> 00:56:38.559 County and file it. 1248 00:56:39.519 --> 00:56:42.039 And and you don't have to write a lot of 1249 00:56:42.119 --> 00:56:42.679 legal ease. 1250 00:56:43.519 --> 00:56:43.559 No. 1251 00:56:43.760 --> 00:56:46.119 In fact, I think small claims prefers that you don't 1252 00:56:46.119 --> 00:56:47.920 write a lot of legal ease. They just want to 1253 00:56:48.039 --> 00:56:50.119 you know, you just want to tell the story. So 1254 00:56:50.320 --> 00:56:53.360 I'm going to tell the story, and I have screenshots 1255 00:56:53.400 --> 00:56:56.800 of the promotion, and uh, you know, in my packet 1256 00:56:56.880 --> 00:56:59.960 of exhibits there will be all of these audio recordings 1257 00:57:00.800 --> 00:57:03.480 and even a copy of the bill of sale which says, hey, 1258 00:57:03.519 --> 00:57:05.960 it's a free, free promotion. You're supposed to get a 1259 00:57:06.000 --> 00:57:09.079 monthly credit for thirty six months. So it doesn't take 1260 00:57:09.159 --> 00:57:12.079 much to tell the story. And frankly, I don't want 1261 00:57:12.079 --> 00:57:13.800 to go up and down, you know, the highway to 1262 00:57:13.880 --> 00:57:14.760 Weld County and back. 1263 00:57:14.840 --> 00:57:16.320 But what other option do I have? Tom? 1264 00:57:16.400 --> 00:57:16.920 Now, I get it. 1265 00:57:17.039 --> 00:57:19.199 I get it, and I think that's what you should do, Bro. 1266 00:57:19.320 --> 00:57:21.719 And if you need help, D can help you. Leave 1267 00:57:21.719 --> 00:57:23.440 your number if you need him to just talk to you, 1268 00:57:23.599 --> 00:57:26.280 not about the actual wording of a lawsuit, but how. 1269 00:57:26.239 --> 00:57:26.599 To do it. 1270 00:57:26.760 --> 00:57:27.440 Oh yeah, let's me. 1271 00:57:30.400 --> 00:57:33.639 Go with a sure thing Denver's Best roofer Excel roofing 1272 00:57:33.760 --> 00:57:34.159 dot com. 1273 00:57:34.360 --> 00:57:36.360 You don't pay a cent until you're content. 1274 00:57:39.760 --> 00:57:43.280 Time for an insurance checkup, free, no obligation comparison call 1275 00:57:43.440 --> 00:57:46.679 Compass insurance paying too much your coverage at dozens of 1276 00:57:46.760 --> 00:57:49.679 insurance companies find out now three all three seven seven 1277 00:57:49.719 --> 00:57:52.480 to one. Help You'll think you're his only customer when 1278 00:57:52.519 --> 00:57:54.760 you choose Frank durand the real estate man dot com 1279 00:57:55.039 --> 00:57:58.119 to list your home with Remax Alliance three all three 1280 00:57:58.239 --> 00:57:59.840 nine two zero sixteen twenty two. 1281 00:58:03.960 --> 00:58:05.559 Hey Tom Martine. 1282 00:58:05.199 --> 00:58:08.639 Here three oh three seven one three talks seven one 1283 00:58:08.679 --> 00:58:10.280 three eight two five five. 1284 00:58:11.119 --> 00:58:11.960 Let's go to Clint. 1285 00:58:12.039 --> 00:58:15.599 He has an issue with service of some kind. Welcome 1286 00:58:15.639 --> 00:58:17.400 and by the way, people you can call with any 1287 00:58:17.440 --> 00:58:19.639 and all problems. Three oh three seven one three talks 1288 00:58:19.639 --> 00:58:21.199 seven one three eight two five five. 1289 00:58:22.000 --> 00:58:22.480 And uh. 1290 00:58:22.679 --> 00:58:24.519 Also, we're gonna tell you if you're a beer lover 1291 00:58:24.639 --> 00:58:26.800 about a grand opening you're gonna want to know about. Plus, 1292 00:58:27.000 --> 00:58:29.920 don't forget Castle Rock Home Show this weekend starting at noon, 1293 00:58:30.239 --> 00:58:33.760 starting in just fifteen minutes Douglas County Fairgrounds for free 1294 00:58:33.840 --> 00:58:37.840 tickets and parking and everything. Go to Castle Rockholmeshow dot com. 1295 00:58:38.159 --> 00:58:42.039 You're gonna love it. Castlerockholmeshow dot com. Now, Clint, what's 1296 00:58:42.119 --> 00:58:42.400 going on? 1297 00:58:44.280 --> 00:58:44.440 Oh? 1298 00:58:44.519 --> 00:58:45.760 I bought this time. 1299 00:58:47.159 --> 00:58:50.079 A few months ago. I got it into the shop 1300 00:58:50.400 --> 00:58:52.119 almost immediately get some. 1301 00:58:52.239 --> 00:58:55.199 Problems, Clint, Clint, what was it? A used what. 1302 00:58:57.559 --> 00:59:00.880 Two thousand and eight Tia Sorrenttha And. 1303 00:59:01.199 --> 00:59:03.159 You see what you said is you got it into 1304 00:59:03.199 --> 00:59:04.440 the shop as soon as possible. 1305 00:59:04.719 --> 00:59:07.440 That would have been before I bought it, But you're 1306 00:59:07.559 --> 00:59:09.079 talking about after you bought it. 1307 00:59:10.440 --> 00:59:13.760 Yeah, I realized with a huge part, I'd probably have 1308 00:59:13.880 --> 00:59:18.679 to do some stuff, but went I bought it. The 1309 00:59:18.840 --> 00:59:21.840 battery was insufficient to keep the vehicle going. 1310 00:59:22.679 --> 00:59:25.199 And the way the dealers, I thought, I heard this beere? 1311 00:59:25.440 --> 00:59:28.280 Did you you called already once? Didn't you about this? 1312 00:59:29.639 --> 00:59:32.559 In fact, I had the call here and what it 1313 00:59:32.639 --> 00:59:35.960 said was let me go through it. You have a 1314 00:59:36.000 --> 00:59:37.840 two thousand and eight Kia sor Rent one hundred and 1315 00:59:37.840 --> 00:59:40.039 thirty six thousand miles on it. You firstly three months 1316 00:59:40.079 --> 00:59:43.239 ago Checked Angel came on and you paid fifteen hundred 1317 00:59:43.239 --> 00:59:47.280 dollars for a crank, cran chefs censor on the sensor 1318 00:59:47.480 --> 00:59:50.920 and some maintenance. You picked it up Check Engine Life 1319 00:59:50.960 --> 00:59:53.880 still came on. So what do we complain? We're not 1320 00:59:53.960 --> 00:59:57.000 complaining about by the way, even though it's probably a 1321 00:59:57.119 --> 01:00:01.039 crap dealership, because you bought it in Longmont, in Longmont 1322 01:00:01.119 --> 01:00:02.719 Greeley Weld County is bad. 1323 01:00:03.320 --> 01:00:05.320 I don't think there's a good dealer up there. But 1324 01:00:05.440 --> 01:00:06.519 what I'd like to ask. 1325 01:00:06.920 --> 01:00:10.880 Yet, actually I bought it at three but the auto 1326 01:00:11.039 --> 01:00:12.639 sales in Aurora. 1327 01:00:12.800 --> 01:00:15.760 Oh okay, Then what are you doing up in Longmont 1328 01:00:15.840 --> 01:00:19.000 to get a service here? 1329 01:00:19.239 --> 01:00:19.719 Oh okay? 1330 01:00:20.039 --> 01:00:24.440 So I took it over to the local Kia dealership 1331 01:00:25.719 --> 01:00:27.960 and I sent you guys all. 1332 01:00:27.960 --> 01:00:30.519 The But tell me, what are you calling about today? 1333 01:00:31.920 --> 01:00:35.079 So I've had it in their shops several times to 1334 01:00:35.280 --> 01:00:38.320 take care of this huh engine light. 1335 01:00:38.559 --> 01:00:40.559 Yeah, and they want to. 1336 01:00:40.639 --> 01:00:43.079 Keep it for days and days and days, right, and 1337 01:00:43.440 --> 01:00:46.920 it's it's my main vehicle for getting back and forth. 1338 01:00:47.239 --> 01:00:47.440 Yeah. 1339 01:00:47.440 --> 01:00:50.960 I don't really had it put in their shots until 1340 01:00:51.000 --> 01:00:53.679 it can scratch your heads long enough to figure it out. 1341 01:00:53.800 --> 01:00:57.400 Well, well, so what are you calling about? It's I 1342 01:00:57.679 --> 01:01:00.679 don't exactly know what problem you're calling about. 1343 01:01:02.840 --> 01:01:06.199 Face the canned chef, censor the chefs. 1344 01:01:06.400 --> 01:01:08.480 But you told us all of that yesterday. 1345 01:01:08.639 --> 01:01:08.840 Yeah. 1346 01:01:08.880 --> 01:01:10.280 Yeah, I don't know what he's calling about. 1347 01:01:10.320 --> 01:01:12.559 I just need to know what you're calling about. I 1348 01:01:12.639 --> 01:01:14.760 want to help you, man, But what are you calling 1349 01:01:14.840 --> 01:01:17.679 about that they can't get it fixed? What do you 1350 01:01:17.760 --> 01:01:19.679 think they should do? Give you a car to use 1351 01:01:19.800 --> 01:01:19.960 or what? 1352 01:01:21.480 --> 01:01:21.639 Oh? 1353 01:01:21.719 --> 01:01:25.199 I want him to fix the problem that that engine 1354 01:01:25.320 --> 01:01:26.239 like keeps coming on. 1355 01:01:26.880 --> 01:01:30.119 And this is an independent this is an independent shop. 1356 01:01:30.199 --> 01:01:32.639 You took it to after you bought it right dealer, 1357 01:01:33.239 --> 01:01:36.199 that the KEYD dealer. Oh I'm sorry, okay, but. 1358 01:01:36.280 --> 01:01:38.079 He spent thirty five hundred bucks with them and it 1359 01:01:38.159 --> 01:01:40.119 still has the same problem to. 1360 01:01:40.199 --> 01:01:44.360 Get what the fixed at a dealer. He's spent thirty 1361 01:01:44.400 --> 01:01:47.400 five hundred and can't get it fixed. Yes, what did 1362 01:01:47.440 --> 01:01:49.840 we How did we take this yesterday? It says here 1363 01:01:49.880 --> 01:01:52.119 or the issue? There's no issue? When it was closed? 1364 01:01:52.519 --> 01:01:54.119 Exactly what does that mean? 1365 01:01:54.599 --> 01:01:57.480 I mean, did he not? He has a clear problem? 1366 01:01:57.880 --> 01:02:01.440 So why did we market no problem? I'm looking at 1367 01:02:01.599 --> 01:02:02.360 yesterday's notes. 1368 01:02:02.400 --> 01:02:02.960 I wasn't here. 1369 01:02:03.440 --> 01:02:05.960 So three months ago he buys a two thousand and 1370 01:02:05.960 --> 01:02:08.119 eight Kiss to rent one hundred and thirty six thousand miles. 1371 01:02:08.719 --> 01:02:10.360 Now, I don't think they owe you anything. 1372 01:02:10.880 --> 01:02:13.280 But you said the check engine light came on, and 1373 01:02:13.440 --> 01:02:16.559 the check engine light okay, and they can't figure it out. 1374 01:02:16.639 --> 01:02:17.519 That's the bottom line. 1375 01:02:19.000 --> 01:02:19.599 Thanks for it. 1376 01:02:20.400 --> 01:02:21.519 Well then you know. 1377 01:02:21.719 --> 01:02:24.199 I think one of the options we discussed during yesterday's 1378 01:02:24.280 --> 01:02:27.360 call is that if the car is drivable, maybe you 1379 01:02:27.440 --> 01:02:29.440 make an appointment to bring it into Kevin's. 1380 01:02:30.400 --> 01:02:34.440 That's probably what we should do, and then argue everything. 1381 01:02:34.559 --> 01:02:37.119 I think that's a great idea. D take it over. 1382 01:02:38.039 --> 01:02:39.360 Get can you drive your car? 1383 01:02:40.920 --> 01:02:41.119 Yeah? 1384 01:02:41.920 --> 01:02:45.960 Okay, By the way, have you you spent thirty five 1385 01:02:46.079 --> 01:02:48.960 hundred what was that money spent for? That would piss 1386 01:02:49.079 --> 01:02:52.239 me off? What the crank sensor is? That is thirty 1387 01:02:52.280 --> 01:02:54.079 five hundred hefty for that? 1388 01:02:54.719 --> 01:02:57.000 Well, you would need to know all the parts that 1389 01:02:57.039 --> 01:02:57.679 were thrown at it. 1390 01:02:57.760 --> 01:02:59.599 Yeah, they put a wiring harness on it. They put 1391 01:02:59.599 --> 01:03:00.519 a bunch of stuff on it. 1392 01:03:01.639 --> 01:03:03.920 What Okay, was it work he needed done? 1393 01:03:03.960 --> 01:03:04.320 Anyway? 1394 01:03:04.440 --> 01:03:06.440 Because this is the used car he bought up with 1395 01:03:06.960 --> 01:03:08.679 one hundred and thirty six thousand miles. 1396 01:03:08.920 --> 01:03:11.840 They were trying to solve a problem. They weren't fixing anything. Well, 1397 01:03:11.960 --> 01:03:13.880 are they even still chasing the same code? Are they 1398 01:03:13.960 --> 01:03:15.320 chasing something the same code? 1399 01:03:16.880 --> 01:03:20.960 So you're saying they probably just you know, they racked 1400 01:03:21.000 --> 01:03:21.440 up a bill. 1401 01:03:21.599 --> 01:03:21.760 Yep. 1402 01:03:22.639 --> 01:03:25.280 I mean I'm so tired of these people, these that 1403 01:03:25.400 --> 01:03:30.440 don't know what they're doing. Okay, so what do you 1404 01:03:30.480 --> 01:03:31.719 want any of that money back? 1405 01:03:34.400 --> 01:03:35.320 You should get some of it. 1406 01:03:36.440 --> 01:03:37.440 The fishing trips. 1407 01:03:38.000 --> 01:03:41.119 Yeah, you're exactly right. That wasn't They are taking a 1408 01:03:41.159 --> 01:03:43.960 lot of fishing trips. Listen, this is a this is 1409 01:03:44.039 --> 01:03:45.000 an ongoing problem. 1410 01:03:45.079 --> 01:03:45.320 People. 1411 01:03:45.360 --> 01:03:48.239 We get this all the time on car day, spending 1412 01:03:48.360 --> 01:03:52.360 money for no reason. Spending money for no reason. Should 1413 01:03:52.400 --> 01:03:56.239 they keep charging him when they're nothing but idiots? And 1414 01:03:56.360 --> 01:03:58.519 the problem is still not fixed. How can a dealer 1415 01:03:58.679 --> 01:04:01.880 not figure out a check engine light? They're the dealer, 1416 01:04:01.960 --> 01:04:04.719 they represent the manufacturer. 1417 01:04:05.159 --> 01:04:08.000 But they're still hiring people fresh out of school because 1418 01:04:08.039 --> 01:04:09.559 they don't want to pay the people that have been 1419 01:04:09.599 --> 01:04:11.519 there for years. It's easier to hire somebody, bring them 1420 01:04:11.519 --> 01:04:13.239 in and let the other people go. So then they 1421 01:04:13.280 --> 01:04:15.960 have people with very limited knowledge just throwing parts of cars. 1422 01:04:17.039 --> 01:04:19.639 God' and it's gonna get it, by the way too. 1423 01:04:20.280 --> 01:04:22.119 It's not getting better, guys, it's getting worse. 1424 01:04:22.719 --> 01:04:24.880 It's getting worse. All right. I got to take a 1425 01:04:24.960 --> 01:04:26.480 break and we're going to figure out what the hell 1426 01:04:26.519 --> 01:04:27.239 to do with this one. 1427 01:04:31.280 --> 01:04:34.519 Go with a sure thing Denver's Best Roofer Excel roofing 1428 01:04:34.639 --> 01:04:37.280 dot com. You don't pay a cent until you're content. 1429 01:04:40.639 --> 01:04:43.800 Time for an insurance check up free, no obligation. In comparison, 1430 01:04:43.960 --> 01:04:47.519 call Compass Insurance paying too much your coverage at dozens 1431 01:04:47.559 --> 01:04:50.239 of insurance companies find out now three all three seven 1432 01:04:50.280 --> 01:04:52.599 to seven to one help. You'll think you're his only 1433 01:04:52.719 --> 01:04:55.159 customer when you choose Frank durand the real estate Man 1434 01:04:55.239 --> 01:04:58.639 dot com to list your home with Remax Alliance three 1435 01:04:58.719 --> 01:05:17.519 all three nine two zero six Steen twenty two. All right, 1436 01:05:17.639 --> 01:05:22.880 let's go Castlerockhomeshow dot com. That's Castle Rockhomeshow dot com. 1437 01:05:22.960 --> 01:05:25.840 The best home show in the state bar none. More 1438 01:05:25.880 --> 01:05:30.400 than four hundred people displaying their wares. Companies, windows, siding, 1439 01:05:31.039 --> 01:05:37.480 doors of basement solutions, concrete solutions, cabinets, countertops, appliances, you have, 1440 01:05:38.039 --> 01:05:43.000 I mean everything, builders home You're gonna love it. Free tickets, 1441 01:05:43.000 --> 01:05:46.880 free parking, Castle Rock Home Show dot Com. All right, 1442 01:05:47.119 --> 01:05:50.440 I wanna keep going here Clint again with his service. 1443 01:05:50.480 --> 01:05:54.559 Here he bought a two thousand and eight Kia Sorrento, 1444 01:05:55.280 --> 01:05:58.840 took it to the shop and continue your story, Clint. 1445 01:06:01.119 --> 01:06:04.559 Yeah, so, like I said, they've been on a fishing expedition. 1446 01:06:04.679 --> 01:06:06.880 Yeah, of all these how much have you how much 1447 01:06:06.920 --> 01:06:07.960 have you paid so far? 1448 01:06:10.480 --> 01:06:19.880 It's for this dealership. It's been twenty no, thirty five hundred. Basically, 1449 01:06:20.000 --> 01:06:20.440 what did you. 1450 01:06:20.480 --> 01:06:23.280 Get for thirty five hundred? What did you get for 1451 01:06:23.360 --> 01:06:24.199 thirty five hundred? 1452 01:06:25.039 --> 01:06:32.320 They did some break changes, some alignment, but then after 1453 01:06:32.440 --> 01:06:36.960 all of that they said, well, you know there's I said, 1454 01:06:37.000 --> 01:06:39.119 there's a shake in the front end and they're shimmy 1455 01:06:39.159 --> 01:06:43.199 in the front end. Well, that's because the tires are chopping. Well, 1456 01:06:43.280 --> 01:06:45.599 then it would have been there in the first place. 1457 01:06:45.840 --> 01:06:47.079 So what are you saying. 1458 01:06:47.199 --> 01:06:49.840 Are you saying that you did not get value from 1459 01:06:49.880 --> 01:06:52.679 the thirty five hundred or what is your main complaint? 1460 01:06:53.360 --> 01:06:54.760 I got some value? 1461 01:06:54.920 --> 01:06:55.119 Yes? 1462 01:06:57.000 --> 01:06:58.239 What you did you pay that? 1463 01:06:58.400 --> 01:06:59.960 You just? Did you pay them yet? 1464 01:07:01.719 --> 01:07:01.920 Yes? 1465 01:07:02.039 --> 01:07:04.480 I have What are you calling about? Do you want 1466 01:07:04.559 --> 01:07:07.920 some money back or do you want to find another shop? 1467 01:07:08.039 --> 01:07:08.880 Or what do you want? 1468 01:07:10.320 --> 01:07:14.920 Well, I want the diagnostic and the and the money 1469 01:07:15.000 --> 01:07:17.239 for the parts that they put on that did not. 1470 01:07:18.360 --> 01:07:20.800 Get the guys, what do you think they do they 1471 01:07:20.920 --> 01:07:23.920 own well, because they never Are you saying they never 1472 01:07:24.000 --> 01:07:24.800 fixed the problem? 1473 01:07:24.960 --> 01:07:27.719 Right? What was the original complaint? The check engine light? 1474 01:07:27.960 --> 01:07:30.400 Check engine light and they can't figure it out? 1475 01:07:31.880 --> 01:07:32.039 Right? 1476 01:07:32.719 --> 01:07:35.960 Go with a sure thing Denver's Best roofer, Excel Roofing 1477 01:07:36.079 --> 01:07:38.679 dot com. You don't pay a cent until you're content. 1478 01:07:42.079 --> 01:07:45.239 Time for an insurance checkup free, no obligation. In comparison, 1479 01:07:45.400 --> 01:07:48.960 call Compass insurance paying too much your coverage at dozens 1480 01:07:48.960 --> 01:07:51.679 of insurance companies. Find out now three oh three seven 1481 01:07:51.800 --> 01:07:54.800 seven one help. You'll think you're his only customer when 1482 01:07:54.840 --> 01:07:57.119 you choose Frank durand the real Estate Man dot com 1483 01:07:57.360 --> 01:08:00.480 to list your home with Remax Alliance three oh three 1484 01:08:00.559 --> 01:08:02.199 nine two zero sixteen twenty two. 1485 01:08:07.840 --> 01:08:15.639 Ripped News need advice so you don't have the come 1486 01:08:15.840 --> 01:08:21.000 running just as fast as we can. Shooter's gonna help come. 1487 01:08:21.600 --> 01:08:26.720 Man six is the Troubleshooter Show. No Tom Martine. 1488 01:08:26.920 --> 01:08:28.279 Hey, I'm Tom Martino. 1489 01:08:28.359 --> 01:08:32.520 Don't forget Castle Rock Homeshow dot com, Castlerockhomeshow dot com. 1490 01:08:32.880 --> 01:08:34.199 It's starting right now. 1491 01:08:35.079 --> 01:08:37.960 Yeah, and you can get there free parking, free tickets, 1492 01:08:38.439 --> 01:08:43.840 Castle Home Show, Castlerockhomeshow dot Com, Castlerockomeshow dot com. 1493 01:08:44.279 --> 01:08:45.840 Steve, what's going on with you? Brother? 1494 01:08:45.960 --> 01:08:50.560 Steve called and told us about his new way of 1495 01:08:51.000 --> 01:08:53.880 distributing his beer, and I want to go over it 1496 01:08:54.159 --> 01:08:58.680 again because it starts on the weekend, and let's talk 1497 01:08:58.720 --> 01:08:59.079 about it. 1498 01:09:00.880 --> 01:09:01.199 Steve. 1499 01:09:01.439 --> 01:09:04.720 Well, Tom, I kind of exciting news. Even though it's 1500 01:09:04.800 --> 01:09:07.880 really small. This is a very small thing, but it's 1501 01:09:07.920 --> 01:09:12.319 a big thing for me and my partners that I'm like, yeah. 1502 01:09:12.399 --> 01:09:15.319 And a lot that we have a lot of beer connoisseurs. 1503 01:09:15.399 --> 01:09:17.560 So go ahead and tell us about this unique way 1504 01:09:17.600 --> 01:09:18.640 of marketing your beer. 1505 01:09:20.560 --> 01:09:22.239 Well, I think the best way to do it is 1506 01:09:22.479 --> 01:09:25.479 to do a speed history. I was bruined since the 1507 01:09:25.560 --> 01:09:28.600 middle eighties. I'm written up in Michael Jackson. It's not 1508 01:09:28.760 --> 01:09:32.640 the one you're thinking about. There's another English beer experty 1509 01:09:32.680 --> 01:09:36.159 as publications. I'm written up in his books. A lot 1510 01:09:36.239 --> 01:09:38.159 of time went by. I started the brewer here in 1511 01:09:38.199 --> 01:09:42.359 twenty sixteen, and I just distributed in places like the racetracks, 1512 01:09:42.640 --> 01:09:45.840 and I really don't make any money after wholesaling, so 1513 01:09:45.960 --> 01:09:48.720 I finally applied for an on site sales. 1514 01:09:48.520 --> 01:09:51.479 License on my premises, and because of sort of. 1515 01:09:51.479 --> 01:09:55.439 A residential ranch area, there's limitations. So we only have 1516 01:09:55.640 --> 01:10:00.319 Saturdays from two pm to nine pm six months year 1517 01:10:00.760 --> 01:10:04.520 May through October. It was weird and good event which 1518 01:10:04.520 --> 01:10:05.920 I'll be announcing. 1519 01:10:06.520 --> 01:10:09.279 And so for people to find out the location and 1520 01:10:09.399 --> 01:10:12.039 the hours, let's just give them a way to find 1521 01:10:12.119 --> 01:10:16.039 it easily. It's rock and roll dot beer. Can you 1522 01:10:16.119 --> 01:10:19.720 believe there's a dot beer domain dot beer rock and 1523 01:10:19.880 --> 01:10:21.079 roll dot b B. 1524 01:10:21.319 --> 01:10:22.560 I cluded that domain. 1525 01:10:22.800 --> 01:10:25.239 Actually, wait a minute, they didn't even have it. Well no, no, 1526 01:10:25.319 --> 01:10:27.720 wait a minute, wait a minute, Well are you seriously 1527 01:10:28.600 --> 01:10:31.479 are you serious. You you did the dot beer. 1528 01:10:31.960 --> 01:10:34.399 I don't own it. Go Daddy does, go dot he does. 1529 01:10:34.439 --> 01:10:36.279 But if you work with them and they don't have 1530 01:10:36.479 --> 01:10:39.680 something and nobody nobody's using it yet, I just said, hey, 1531 01:10:39.720 --> 01:10:40.760 can you do you know, can. 1532 01:10:40.640 --> 01:10:41.039 You do this? 1533 01:10:41.239 --> 01:10:42.920 And you know they you know, because it costs about 1534 01:10:42.960 --> 01:10:45.279 three hundred grand to establish a domain. 1535 01:10:47.119 --> 01:10:47.800 That's their thing. 1536 01:10:47.920 --> 01:10:50.319 But they, you know, they they must have thought it 1537 01:10:50.439 --> 01:10:53.239 was creative enough that they must have thought it was 1538 01:10:53.319 --> 01:10:55.439 creative enough that it was worth. 1539 01:10:55.279 --> 01:10:57.079 It because they'll get a lot of registrants. 1540 01:10:57.479 --> 01:11:00.720 And you suggested it though that you're one that said, 1541 01:11:00.840 --> 01:11:03.319 well that's pretty cool rock and roll dot beer for 1542 01:11:03.439 --> 01:11:07.680 information and he's gonna and so how much can you tom? 1543 01:11:07.960 --> 01:11:08.239 What's that? 1544 01:11:09.239 --> 01:11:11.159 Let me let me make who's important? 1545 01:11:11.359 --> 01:11:13.319 The first time? This year? 1546 01:11:14.279 --> 01:11:15.680 The grand opening is. 1547 01:11:16.039 --> 01:11:18.159 Which isn't I can only have twenty five people at 1548 01:11:18.199 --> 01:11:21.359 a time, So I really highly suggest you get online. 1549 01:11:21.399 --> 01:11:25.840 You can register your time in different time slots online. 1550 01:11:25.880 --> 01:11:28.000 That way you know you're gonna get in. Otherwise, you know, 1551 01:11:28.119 --> 01:11:30.039 I have a limit of twenty five people at a time. 1552 01:11:30.439 --> 01:11:33.399 But I will give a free beer to you know, 1553 01:11:33.560 --> 01:11:36.279 with if you're over twenty one years old, a free 1554 01:11:36.399 --> 01:11:40.399 beer to the first twenty people that register online and 1555 01:11:40.680 --> 01:11:41.159 show up. 1556 01:11:41.800 --> 01:11:45.119 Okay, you know they get there, no purchase necessarily. 1557 01:11:45.319 --> 01:11:46.319 This is a novel thing. 1558 01:11:46.399 --> 01:11:46.560 Man. 1559 01:11:46.640 --> 01:11:50.319 A beer garden that's open limited hours is like a speakeasy. 1560 01:11:51.000 --> 01:11:54.720 Pretty damn cool. To find out more, To find out more, 1561 01:11:54.840 --> 01:11:58.680 rock and roll dot Beer. He is truly a connoisseur 1562 01:11:58.760 --> 01:12:01.640 when it comes to brewing and an expert. All right, three, 1563 01:12:01.680 --> 01:12:05.239 all three seven, one, three, eight two five five. Let's 1564 01:12:05.399 --> 01:12:09.640 who's been kitchina? Who's been waiting longer? George or William? 1565 01:12:11.039 --> 01:12:13.640 William William? Let me go to William William, what's going 1566 01:12:13.680 --> 01:12:16.399 on with you? Welcome to the show. I'm Tom Martine. 1567 01:12:17.359 --> 01:12:18.039 Thanks Tom. 1568 01:12:18.399 --> 01:12:18.600 Hey. 1569 01:12:19.359 --> 01:12:22.800 In June of twenty four last year, the wife and 1570 01:12:22.840 --> 01:12:24.560 I bought it brand new Explorer. 1571 01:12:25.279 --> 01:12:27.319 Now that was June of twenty four. 1572 01:12:28.600 --> 01:12:29.800 Yes, sirtain, okay, got it. 1573 01:12:31.159 --> 01:12:34.720 We took it in after about fifteen hundred miles, did 1574 01:12:34.760 --> 01:12:37.119 our first oil change, just to make sure we had 1575 01:12:37.359 --> 01:12:41.720 where we wanted it. No problem. Five thousand miles later, 1576 01:12:41.880 --> 01:12:45.479 I take it in for another oil change. Shop calls me, says, hey, 1577 01:12:46.079 --> 01:12:49.039 you've got stuff in your oil. Your oil levels high, 1578 01:12:49.199 --> 01:12:52.079 there's gas in it. We pull a sample, send it out. 1579 01:12:52.239 --> 01:12:56.119 I call the dealership, onto a tow truck to the dealership, 1580 01:12:57.319 --> 01:12:59.520 give them part of what's left of the sample. They 1581 01:12:59.640 --> 01:13:01.279 look at that, smell it and all that. 1582 01:13:02.239 --> 01:13:06.239 After two days, they say, not unusual for gasoline engine. 1583 01:13:06.600 --> 01:13:07.560 What's not unusual? 1584 01:13:07.840 --> 01:13:07.880 What? 1585 01:13:08.000 --> 01:13:08.359 Wait? Wait? 1586 01:13:08.399 --> 01:13:08.800 Wait wait? 1587 01:13:09.000 --> 01:13:14.239 What is not unusual for that for gasoline to be 1588 01:13:14.439 --> 01:13:18.399 in the oil and to have whatever was in the 1589 01:13:18.520 --> 01:13:24.800 oil particulate? Okay, fast forward. It took a couple of weeks, 1590 01:13:24.880 --> 01:13:27.359 but I finally get my results back. You know, they 1591 01:13:27.399 --> 01:13:30.319 took two days checked it. Nothing's wrong to give it back. 1592 01:13:31.399 --> 01:13:34.399 I finally get the results from my oil analysis. I 1593 01:13:34.520 --> 01:13:38.359 sent out. It's got a greater than five percent gasoline 1594 01:13:38.399 --> 01:13:44.560 dilution and it's got silica, which basically it was the 1595 01:13:44.680 --> 01:13:49.000 sealed stuff that's in the oil. Okay, they show that 1596 01:13:49.159 --> 01:13:50.920 to them, they immediately bring it back. 1597 01:13:51.680 --> 01:13:55.800 Wait a minute, so your independent oil analysis showed different 1598 01:13:55.880 --> 01:13:56.720 than what they saw. 1599 01:13:57.960 --> 01:14:00.960 They did not do an oil analysis. Gave them what 1600 01:14:01.159 --> 01:14:04.880 I had left, and they smelled it, looked at it. Oh, 1601 01:14:04.960 --> 01:14:06.039 there's nothing unusual. 1602 01:14:06.840 --> 01:14:07.640 Okay, go ahead. 1603 01:14:08.479 --> 01:14:13.680 They took about two days checking it. Anyway, So fast forward. 1604 01:14:15.479 --> 01:14:18.039 I get my analysis back. I sent the analysis to 1605 01:14:18.119 --> 01:14:21.239 the service guy right away, and he's like, bring it in. 1606 01:14:22.560 --> 01:14:23.319 So I take it in. 1607 01:14:24.520 --> 01:14:26.800 Nineteen days later, they were trying. 1608 01:14:26.600 --> 01:14:27.439 To replicate it. 1609 01:14:27.520 --> 01:14:28.399 They changed the oil. 1610 01:14:29.479 --> 01:14:30.760 They're trying to replicate it. 1611 01:14:31.119 --> 01:14:33.600 So when you why do you say nineteen days later? 1612 01:14:33.680 --> 01:14:36.800 What's the significance there? Did they were they working on 1613 01:14:36.920 --> 01:14:38.039 it for nineteen days or. 1614 01:14:38.039 --> 01:14:40.359 What they were looking into it? 1615 01:14:40.479 --> 01:14:42.760 They keep saying no code, Okay, I got it, I 1616 01:14:42.840 --> 01:14:45.359 got it, and and so what did they find anything? 1617 01:14:45.439 --> 01:14:49.119 Ever, they did find something. They replicated it and they 1618 01:14:49.279 --> 01:14:53.399 found what did they find? Pure pump? What high pressure pump? 1619 01:14:53.920 --> 01:14:56.239 Would tell me how that would cause all? This guy's 1620 01:14:56.279 --> 01:14:57.199 a high pressure pump. 1621 01:14:57.239 --> 01:14:59.039 Well, high pressure pumps mounted to the box. 1622 01:14:59.159 --> 01:15:01.960 So at least, but how does a high pressure pressure 1623 01:15:02.000 --> 01:15:03.960 fuel oil? It's high pressure field pump. 1624 01:15:04.239 --> 01:15:05.000 It works off. 1625 01:15:05.199 --> 01:15:06.039 It is an oil pump. 1626 01:15:06.119 --> 01:15:07.319 It's a it's a fuel pump. 1627 01:15:08.239 --> 01:15:11.960 But okay, and then it's lubricated by oil yep. Okay, 1628 01:15:12.079 --> 01:15:15.159 so that's where they can change different things. So it's 1629 01:15:15.159 --> 01:15:19.479 an internally lubricated oil pump, fuel pump, fuel pump. 1630 01:15:19.520 --> 01:15:21.920 I'm sorry, okay, So then what happened then? Are they 1631 01:15:21.920 --> 01:15:22.760 going to put a new one in? 1632 01:15:23.760 --> 01:15:26.000 They put a new one in, gave it back to me. 1633 01:15:26.079 --> 01:15:28.479 We're bringing it in every Friday so they can check 1634 01:15:28.560 --> 01:15:33.159 the oil again. Fast forward after that, two hundred miles, 1635 01:15:33.840 --> 01:15:38.479 two hundred miles, it's raising again. It's still putting gasoline 1636 01:15:38.520 --> 01:15:39.000 in the oil. 1637 01:15:39.479 --> 01:15:41.439 God, this sounds like a lemon to me. 1638 01:15:41.680 --> 01:15:42.760 Why is this happening? 1639 01:15:43.800 --> 01:15:47.279 I know, that's why I'm asking for your advice. Took 1640 01:15:47.319 --> 01:15:49.319 it back to them. They've had it now for another 1641 01:15:49.439 --> 01:15:50.079 seven days. 1642 01:15:50.119 --> 01:15:52.199 Well, you know under the Lemon law, they only get 1643 01:15:52.239 --> 01:15:56.640 a certain number of times to fix that. Yeah, And 1644 01:15:57.079 --> 01:16:00.600 what I'm wondering, what about the cumulat hold on how many? 1645 01:16:01.520 --> 01:16:05.560 What is the cumulative time of a lack of loss 1646 01:16:05.600 --> 01:16:08.640 of service so far? Because when it gets to thirty 1647 01:16:08.800 --> 01:16:11.000 days or has that been amended, it's thirty days? 1648 01:16:11.039 --> 01:16:13.119 Still right, every first thirty days? 1649 01:16:13.600 --> 01:16:15.439 Yeah, Tom, it's still thirty days. But it sounds like 1650 01:16:15.560 --> 01:16:17.439 he's really knocking on the door of that limit. 1651 01:16:18.720 --> 01:16:21.359 Yes, I'm knocking on the door of the limit. I'm 1652 01:16:21.399 --> 01:16:24.760 at twenty five, twenty six days or more. 1653 01:16:25.119 --> 01:16:27.239 Okay, So what is your question how to utilize the 1654 01:16:27.319 --> 01:16:32.279 lemon law? Yes, okay, it's my question. Here's how you 1655 01:16:32.439 --> 01:16:32.960 utilize it. 1656 01:16:33.840 --> 01:16:37.760 First and foremost, you notify them that they have failed 1657 01:16:37.880 --> 01:16:40.079 to do this, this, and this within the allotted time 1658 01:16:40.399 --> 01:16:43.920 of thirty days cumulative, or the fourth time. 1659 01:16:44.319 --> 01:16:45.640 It's actually three or more times. 1660 01:16:45.920 --> 01:16:47.479 What it means is the fourth time it has to 1661 01:16:47.560 --> 01:16:50.720 be fixed now, which then you can just say them 1662 01:16:50.760 --> 01:16:54.520 in a friendly way, this is going to this is 1663 01:16:54.600 --> 01:16:57.000 going to qualify as a Lemon if I go through 1664 01:16:57.079 --> 01:16:58.399 with this, what are. 1665 01:16:58.319 --> 01:17:01.000 You prepared to do? Will you maybe get me into 1666 01:17:01.039 --> 01:17:02.760 a new vehicle, buy it back? Or do I need 1667 01:17:02.880 --> 01:17:03.920 to go through the Lemon law. 1668 01:17:04.119 --> 01:17:06.279 That's the very first thing you do, and then let 1669 01:17:06.439 --> 01:17:09.640 us know, let us know what they say, and we'll 1670 01:17:09.680 --> 01:17:11.000 take it by there, one. 1671 01:17:10.920 --> 01:17:11.680 Step at a time. 1672 01:17:11.960 --> 01:17:14.920 We have attorneys available, but we also have step by 1673 01:17:15.000 --> 01:17:17.479 step available. The very first thing you do is a 1674 01:17:17.560 --> 01:17:19.960 friendly note to them, an email, and maybe you go 1675 01:17:20.000 --> 01:17:21.680 in and see them and say look, you go in 1676 01:17:21.760 --> 01:17:24.079 and lastually meet with the service manager and you say, look, 1677 01:17:25.079 --> 01:17:27.000 this is coming close to being called a Lemon. 1678 01:17:27.279 --> 01:17:28.560 What do you plan to do about it? 1679 01:17:29.399 --> 01:17:29.560 Hey? 1680 01:17:29.640 --> 01:17:31.640 Tom, I got a quick update. I just read the 1681 01:17:31.800 --> 01:17:35.199 updated Lemon law, Yes, sir, and it lowered the out 1682 01:17:35.239 --> 01:17:39.600 of service from thirty business days to twenty four. Oh good, 1683 01:17:39.720 --> 01:17:40.720 but business Thank. 1684 01:17:40.640 --> 01:17:45.439 Days twenty four business days out of service is okay. 1685 01:17:45.960 --> 01:17:49.399 So I think the very first take the friendly approach first. 1686 01:17:50.039 --> 01:17:52.479 I have this marked in my calendar. I choose me 1687 01:17:52.520 --> 01:17:55.840 in my log that you called on this day about this, 1688 01:17:56.479 --> 01:17:59.840 and that you are going to approach the dealer. 1689 01:18:02.399 --> 01:18:03.560 About specifically. 1690 01:18:04.000 --> 01:18:06.560 Listen what I want you to do when you do this. 1691 01:18:07.000 --> 01:18:11.239 You're going to approach him specifically, the dealer, I mean 1692 01:18:11.760 --> 01:18:12.680 about the lemon law. 1693 01:18:12.760 --> 01:18:14.520 Nothing else. You're not gonna ask when are you gonna 1694 01:18:14.520 --> 01:18:16.800 get it fixed? What are you doing? I'm sick and tired. 1695 01:18:17.000 --> 01:18:18.079 All you're gonna say is this. 1696 01:18:18.520 --> 01:18:21.720 You're approaching of the lemon law where this is going 1697 01:18:21.800 --> 01:18:24.840 to be legally considered a lemon Are you prepared now 1698 01:18:25.239 --> 01:18:27.079 to help me get out of this car in a 1699 01:18:27.199 --> 01:18:29.680 friendly way that's not going to cost me money other 1700 01:18:29.840 --> 01:18:31.439 than the use of the car that I had. 1701 01:18:32.199 --> 01:18:34.439 Just do that and get back to us three O 1702 01:18:34.560 --> 01:18:36.640 three seven one three eight two five. 1703 01:18:40.640 --> 01:18:43.920 Go with a sure thing Denver's Best Roofer Excel roofing 1704 01:18:44.000 --> 01:18:46.640 dot com. You don't pay a cent until you're content. 1705 01:18:50.039 --> 01:18:53.199 Time for an insurance check up free, no obligation. In comparison, 1706 01:18:53.359 --> 01:18:56.880 call Compass insurance paying too much your coverage at dozens 1707 01:18:56.920 --> 01:18:59.600 of insurance companies. Find out now three all three seven 1708 01:18:59.720 --> 01:19:02.760 seven one help. You'll think you're his only customer when 1709 01:19:02.760 --> 01:19:05.039 you choose Frank durand the real estate Man dot com 1710 01:19:05.279 --> 01:19:08.399 to list your home with Remax Alliance three oh three 1711 01:19:08.520 --> 01:19:15.119 nine two zero sixteen twenty two. Hi Tom Martine, here 1712 01:19:16.680 --> 01:19:21.479 kesrockholmeshow dot com. Don't forget. It's up and running for 1713 01:19:21.520 --> 01:19:24.079 twenty minutes now all weekend. It's a really fun thing 1714 01:19:24.159 --> 01:19:28.039 to do. I'm gonna be there. George has an issue 1715 01:19:28.079 --> 01:19:31.560 with his engine. Yeah, George, what's the issue with your engine? 1716 01:19:33.359 --> 01:19:37.800 Well, it's got a blown number five cylinder and it's 1717 01:19:37.840 --> 01:19:41.399 a six point two later engine. There's a lot of 1718 01:19:41.520 --> 01:19:43.439 information on the web about. 1719 01:19:43.279 --> 01:19:45.479 Now how long have you had this? What is this 1720 01:19:45.600 --> 01:19:46.039 engine in? 1721 01:19:48.000 --> 01:19:55.960 It's in a twenty twenty Sierra GMC Sierra Denali. Give 1722 01:19:56.000 --> 01:19:58.840 you a little backstory. I'm a DIALS patient and we 1723 01:19:59.600 --> 01:20:02.279 bought the this car because I have to go to 1724 01:20:02.279 --> 01:20:08.600 the doctor a lot and different dialysistory issues. My wife 1725 01:20:08.680 --> 01:20:11.640 is still working. I'm retired. I ended up having to 1726 01:20:11.720 --> 01:20:15.880 retire because of COVID. I was in the electrical business 1727 01:20:16.000 --> 01:20:20.840 with Excellent Energy for six years. This kind of a backstory. 1728 01:20:20.920 --> 01:20:26.039 We bought the car from Omirah Buick, GMC and Denver 1729 01:20:26.199 --> 01:20:27.239 on one hundred and four. 1730 01:20:27.079 --> 01:20:30.800 When did you buy it? And we bought the. 1731 01:20:30.880 --> 01:20:35.319 Car on March fifteenth, I believe of what we have 1732 01:20:36.119 --> 01:20:41.119 of this year. Oh, you just bought the car, and yes, 1733 01:20:41.800 --> 01:20:46.159 and we bought but we did. We bought the power 1734 01:20:46.640 --> 01:20:52.279 drive train to Asturant and we paid sixteen nine hundred 1735 01:20:52.319 --> 01:20:53.079 dollars from. 1736 01:20:53.239 --> 01:20:55.520 Who did you buy it from? You said you bought 1737 01:20:55.560 --> 01:20:56.520 it from the dealer. 1738 01:20:58.000 --> 01:20:59.399 Yes, from Omeirah. 1739 01:20:59.600 --> 01:21:01.840 Okay, and. 1740 01:21:03.560 --> 01:21:07.000 We bought it and we thought, oh, well we're covered. 1741 01:21:07.359 --> 01:21:10.079 I mean it's we've been without the truck. 1742 01:21:12.000 --> 01:21:14.760 Well, what is this the wait? Wait, how much did 1743 01:21:14.800 --> 01:21:15.880 you pay for this warranty? 1744 01:21:18.479 --> 01:21:18.840 Sixty? 1745 01:21:19.880 --> 01:21:22.760 So you said, that's a lot of money for a warranty. 1746 01:21:23.079 --> 01:21:24.560 And what is that supposed to cover? 1747 01:21:26.560 --> 01:21:30.359 It's supposed to cover my power train, which is anything 1748 01:21:30.560 --> 01:21:35.279 that's libricated that turns Uh, there's a bunch of specifics. 1749 01:21:35.319 --> 01:21:37.720 Any of you guys ever seen was warranties honored ever? 1750 01:21:37.920 --> 01:21:38.640 These power trains? 1751 01:21:38.680 --> 01:21:40.960 Oh yeah, you can't. That is high though, but just 1752 01:21:41.000 --> 01:21:43.439 a power train, I mean that is way hot up there. 1753 01:21:45.840 --> 01:21:49.159 Yeah, and this is our second policy. We have another 1754 01:21:49.319 --> 01:21:52.319 car or twenty a different car without any problems. We've 1755 01:21:52.359 --> 01:21:55.000 bought the insurance policy. I'm older, I can't work on 1756 01:21:55.039 --> 01:21:59.000 my cars anymore. I'm pretty disabled. I can't move around. 1757 01:22:00.600 --> 01:22:05.079 Okay, so tell me what the problem is. Well, we 1758 01:22:05.600 --> 01:22:06.800 we called. 1759 01:22:07.840 --> 01:22:10.439 We took it to a local shop because there are 1760 01:22:10.520 --> 01:22:11.640 no GNC dealers. 1761 01:22:11.680 --> 01:22:14.399 But what is the what was the problem? You didn't 1762 01:22:14.439 --> 01:22:15.840 tell me what the problem was. 1763 01:22:17.159 --> 01:22:18.199 But how do you know that? 1764 01:22:18.560 --> 01:22:20.079 That's what I'm getting at. How do you know you 1765 01:22:20.159 --> 01:22:20.920 had a missfire? 1766 01:22:22.479 --> 01:22:27.399 Well, it's actually a bad cylinder now, but how did 1767 01:22:27.520 --> 01:22:28.039 you know that? 1768 01:22:28.199 --> 01:22:30.560 Were you driving around one day and thought, I have 1769 01:22:30.640 --> 01:22:31.479 a bad cylinder. 1770 01:22:33.319 --> 01:22:36.800 It's got to miss a significant missing And did anyone 1771 01:22:36.920 --> 01:22:39.439 tell you it was this particular cylinder or did you 1772 01:22:39.640 --> 01:22:40.640 just do that on your own? 1773 01:22:42.399 --> 01:22:48.319 No bullet service here in colorado't call that diagnostic? 1774 01:22:48.479 --> 01:22:48.720 Got it? 1775 01:22:49.560 --> 01:22:51.239 That's what I wanted to know. I wanted to make 1776 01:22:51.279 --> 01:22:53.479 sure the dealer can't say, well, how do you know 1777 01:22:53.560 --> 01:22:53.840 what you have? 1778 01:22:54.000 --> 01:22:56.600 You didn't have it? So you had a diagnose, took 1779 01:22:56.680 --> 01:22:57.840 it to the dealer, and then what. 1780 01:22:59.800 --> 01:23:05.159 Well I I had a diagnosed here and I was 1781 01:23:05.319 --> 01:23:10.039 told that they denied coverage, And I said, why can 1782 01:23:10.119 --> 01:23:13.439 you how can you do I coverage assurant? And they 1783 01:23:13.520 --> 01:23:15.720 told me, because it's put on hold? 1784 01:23:16.520 --> 01:23:17.039 What do you mean? 1785 01:23:17.279 --> 01:23:19.359 Well, where's that in my What does that mean? 1786 01:23:19.479 --> 01:23:22.000 Put what was put on hold? What was put on hold? 1787 01:23:23.520 --> 01:23:25.800 That's what they told me. They and I said, where's 1788 01:23:25.840 --> 01:23:28.760 that in my policy? I said, well, it's it's not 1789 01:23:28.920 --> 01:23:31.720 in your policy. It's an agreement we have with with 1790 01:23:31.920 --> 01:23:32.720 that dealership. 1791 01:23:33.039 --> 01:23:37.399 No wait, dealership, warranty said The warranty company said, George, 1792 01:23:37.840 --> 01:23:40.359 your policy isn't in effect because. 1793 01:23:40.079 --> 01:23:41.520 We're on hold with that dealer. 1794 01:23:43.319 --> 01:23:45.000 Yeah, for ninety day days. 1795 01:23:45.039 --> 01:23:46.159 They put, well, what does that mean? 1796 01:23:46.199 --> 01:23:47.039 Why do you know about this? 1797 01:23:47.520 --> 01:23:49.560 Because I had one of I had a car bought 1798 01:23:49.680 --> 01:23:52.239 up here, a Subaru. They did a warranty, the car 1799 01:23:52.600 --> 01:23:53.920 blew up when they left a lot. 1800 01:23:54.439 --> 01:23:56.960 The lot had to So it's like with a health 1801 01:23:57.039 --> 01:23:58.079 insurance the way. 1802 01:24:00.199 --> 01:24:03.760 Conditions I get it. So you there's a waiting period, 1803 01:24:03.840 --> 01:24:06.920 so they don't want dealers selling these things. And then 1804 01:24:07.039 --> 01:24:10.159 somebody putting in a new transmission that the dealer should 1805 01:24:10.199 --> 01:24:10.479 have done. 1806 01:24:10.720 --> 01:24:12.000 So I assume it's going to have to go back 1807 01:24:12.000 --> 01:24:14.039 to the dealer because they're the ones that listen. 1808 01:24:14.279 --> 01:24:17.840 So bottom line, George, that warranty company is correct. If 1809 01:24:17.880 --> 01:24:21.319 it's a brand new warranty. How long after this warranty 1810 01:24:21.439 --> 01:24:24.720 did you discover the uh? How when did you discover 1811 01:24:24.840 --> 01:24:25.399 the misfire? 1812 01:24:25.479 --> 01:24:25.920 Right away? 1813 01:24:27.079 --> 01:24:28.439 It just bought it within? 1814 01:24:29.720 --> 01:24:32.640 Yeah, within about that. 1815 01:24:32.800 --> 01:24:37.479 Warning period, that waiting period, or that coverage that exclusion 1816 01:24:37.600 --> 01:24:40.159 period is to make us to try to weed out 1817 01:24:40.199 --> 01:24:41.479 pre existing conditions. 1818 01:24:43.279 --> 01:24:45.520 Right, So there's a little more to the story. 1819 01:24:45.800 --> 01:24:50.199 But but hold on, George, George, just hold on. There's 1820 01:24:50.319 --> 01:24:52.399 no reason to go on with your story. If you're 1821 01:24:52.439 --> 01:24:54.520 trying to get the warranty to cover it. I'm just 1822 01:24:54.600 --> 01:24:58.119 going to tell you straight up, it will not cover it. 1823 01:24:58.520 --> 01:25:00.560 Nothing in your story will make get covered. 1824 01:25:01.920 --> 01:25:05.199 So the dealership told me, okay, we'll cover it. Good, 1825 01:25:07.439 --> 01:25:10.520 but they haven't done a thing. They're not doing anything though. 1826 01:25:10.600 --> 01:25:12.439 I can't get anybody to call me back. 1827 01:25:12.960 --> 01:25:14.880 Am I truck still in a repair shop? 1828 01:25:15.039 --> 01:25:16.920 Well, first of all, let me just say something to you. 1829 01:25:17.439 --> 01:25:21.159 I'm going to give you the real, just stark answer. Okay, 1830 01:25:21.800 --> 01:25:25.880 you're in the waiting period for the warranty, and technically 1831 01:25:26.720 --> 01:25:29.600 that dealer has no obligation to you. They sold it 1832 01:25:29.760 --> 01:25:33.479 as is subject to the warranty. They did not put 1833 01:25:33.520 --> 01:25:35.880 their own warranty on it. I'm just telling you a 1834 01:25:35.960 --> 01:25:38.840 fact of life. I'm not telling you that I'm happy 1835 01:25:38.880 --> 01:25:41.000 about it. I'm not telling you we won't try to 1836 01:25:41.079 --> 01:25:44.439 help you. We will, but I am telling you that 1837 01:25:44.640 --> 01:25:47.479 in the strictest sense, they owe you nothing. 1838 01:25:49.399 --> 01:25:52.039 I've done a lot of searching on the web, and 1839 01:25:52.159 --> 01:25:57.279 there is a class action suit that was filed in Georgia, 1840 01:25:58.279 --> 01:26:00.119 and I'm I don't know if. 1841 01:26:00.760 --> 01:26:03.319 What was it about George, What was it about. 1842 01:26:03.279 --> 01:26:10.119 These specific engines and causing ungers as they're going down 1843 01:26:10.159 --> 01:26:15.000 the road and National Transportation and Health Advisory. 1844 01:26:15.319 --> 01:26:18.039 Good, that's good that you found that out, But you 1845 01:26:18.159 --> 01:26:20.800 do understand it will take years for that or maybe 1846 01:26:20.840 --> 01:26:22.119 even months to be resolved. 1847 01:26:22.479 --> 01:26:23.439 Then you'll have to apply. 1848 01:26:23.880 --> 01:26:26.720 Most people in a class action don't get much of anything. 1849 01:26:27.119 --> 01:26:29.000 I'm just trying to be I'm trying to be straight 1850 01:26:29.039 --> 01:26:30.840 with you so you don't waste all the time. I 1851 01:26:30.960 --> 01:26:33.720 am telling you that the class action is not going 1852 01:26:33.800 --> 01:26:34.439 to be your solution. 1853 01:26:36.800 --> 01:26:39.520 Right, So they're just leading me on at the dealership. 1854 01:26:39.720 --> 01:26:40.920 That's what's going on now. 1855 01:26:41.119 --> 01:26:43.479 And now they're leading you. What is their definition of 1856 01:26:43.600 --> 01:26:45.239 leading you on? How are they leading you on? 1857 01:26:45.760 --> 01:26:48.680 They told me that they'd come and pick up the 1858 01:26:48.760 --> 01:26:50.960 truck and they would take care of all the repairs. 1859 01:26:51.439 --> 01:26:52.880 Why would they say that to him? 1860 01:26:53.880 --> 01:26:55.840 If they're going to I would just be patient and 1861 01:26:55.880 --> 01:26:57.720 continue to work with them, because like, yeah. 1862 01:26:57.560 --> 01:27:00.159 But they're not doing any right. No they don't. But 1863 01:27:00.640 --> 01:27:02.800 why are they leading them on? Why are they shining 1864 01:27:02.840 --> 01:27:03.039 them on? 1865 01:27:03.239 --> 01:27:05.159 How long ago did they tell you that they're going 1866 01:27:05.239 --> 01:27:06.199 to come pick up your car? 1867 01:27:08.479 --> 01:27:10.479 Four days ago they said they were going to come 1868 01:27:10.560 --> 01:27:13.720 pick up my car. It's sitting over at repair shop, 1869 01:27:14.279 --> 01:27:18.199 and there they found engines. I've done a lot of 1870 01:27:18.239 --> 01:27:21.119 research on this. It's hard to find parts. GM doesn't 1871 01:27:21.199 --> 01:27:22.199 have parts anymore. 1872 01:27:22.560 --> 01:27:25.600 Yes, and you are correct, very common. 1873 01:27:25.359 --> 01:27:30.199 Problem with these six point two s and they lock 1874 01:27:30.359 --> 01:27:36.800 up because of lack of you know, of oil this pistons. 1875 01:27:36.840 --> 01:27:40.439 Listen, nobody, Edward. Here's the thing. Here's the thing. 1876 01:27:40.439 --> 01:27:43.199 I want to just say, Okay, and I don't mean 1877 01:27:43.279 --> 01:27:46.119 to put down what you're saying. I believe everything you're saying. 1878 01:27:47.039 --> 01:27:49.359 But the point of trying to make is all of 1879 01:27:49.479 --> 01:27:54.359 this information you're finding out means nothing. I mean, you 1880 01:27:54.479 --> 01:27:57.840 don't have to establish the engine is bad, and the 1881 01:27:57.920 --> 01:28:00.920 more you discover doesn't make your claim more, I mean, 1882 01:28:01.000 --> 01:28:01.840 doesn't make it better. 1883 01:28:01.960 --> 01:28:05.760 I mean you don't have to do it. It's already established. 1884 01:28:06.119 --> 01:28:08.479 You don't have to waste your time doing that. You're 1885 01:28:08.520 --> 01:28:11.399 trying to find out dirt on this engine. There's plenty 1886 01:28:11.439 --> 01:28:14.119 of dirt. The point is who's responsible? 1887 01:28:15.880 --> 01:28:18.079 Are they leading me on the dealership? 1888 01:28:18.159 --> 01:28:21.840 That's the only question we have is for listen, George. 1889 01:28:22.159 --> 01:28:25.560 The only thing we're dealing with now is this, do 1890 01:28:25.720 --> 01:28:28.520 they owe you anything? And are they going to step up. 1891 01:28:28.800 --> 01:28:31.199 I'll have Deputy d call them and see if they 1892 01:28:31.399 --> 01:28:33.199 voluntarily want to step up and help you. 1893 01:28:33.319 --> 01:28:35.319 Yeah, George, Kelly is going to get your phone number 1894 01:28:35.560 --> 01:28:38.600 and if you can give her your number and also 1895 01:28:38.680 --> 01:28:41.319 the name of the person at O'Meara who told you 1896 01:28:41.439 --> 01:28:43.840 that they're going to repair your vehicle. I'll follow up 1897 01:28:43.880 --> 01:28:45.840 with that person immediately within the next few minutes. 1898 01:28:50.720 --> 01:28:54.000 Go with a sure thing Denver's Best Roofer Excel roofing 1899 01:28:54.079 --> 01:28:56.720 dot com. You don't pay a cent until you're content. 1900 01:29:00.159 --> 01:29:03.239 Time for an insurance check up free no obligation. In comparison, 1901 01:29:03.439 --> 01:29:06.960 call Compass insurance paying too much your coverage at dozens 1902 01:29:07.000 --> 01:29:09.720 of insurance companies find out now three oh three seven 1903 01:29:09.840 --> 01:29:12.840 seven one help. You'll think you're his only customer when 1904 01:29:12.880 --> 01:29:15.119 you choose Frank durand the real estate man dot com 1905 01:29:15.399 --> 01:29:18.479 to list your home with Remax Alliance three oh three 1906 01:29:18.600 --> 01:29:27.520 nine two zero sixteen twenty two. Hi Tom Martina here 1907 01:29:27.760 --> 01:29:31.479 three oh three seven one three talk seven one three 1908 01:29:31.680 --> 01:29:36.079 eight two five five. Waterpros dot net the best water systems, 1909 01:29:36.119 --> 01:29:39.520 the lowest prices. You'll get great drinking water. Get all 1910 01:29:39.600 --> 01:29:43.880 the chemicals out, the chlorine out, the fluoride, all that crap, 1911 01:29:44.279 --> 01:29:47.159 and you will get pure drinking water plus pure water 1912 01:29:47.279 --> 01:29:51.920 for your home for under four grand. Plumbers can't touch 1913 01:29:51.960 --> 01:29:54.880 it for over ten or fifteen or twenty. I'm telling 1914 01:29:54.920 --> 01:29:57.680 you you'll never find prices this low and quality this 1915 01:29:57.800 --> 01:30:00.840 goodwaterpros dot Net three oh three eight six' two five 1916 01:30:00.960 --> 01:30:01.359 five five. 1917 01:30:01.439 --> 01:30:07.000 Four Okay. Jr has some, FUN. Jr go ahead with your. Fun. 1918 01:30:08.840 --> 01:30:11.079 Okay so three three questions real. 1919 01:30:11.159 --> 01:30:13.760 Quick he wants to try to Stump he wants to 1920 01:30:13.800 --> 01:30:16.920 try to stump our car. People so go ahead with 1921 01:30:17.000 --> 01:30:17.399 your first. 1922 01:30:17.439 --> 01:30:17.600 One. 1923 01:30:19.000 --> 01:30:22.359 Okay the first, question what is An easter egg on a? 1924 01:30:22.520 --> 01:30:25.560 Vehicle number? 1925 01:30:25.640 --> 01:30:27.399 Two what is your? Favorite? 1926 01:30:27.439 --> 01:30:30.840 One and then number three the, stumper. 1927 01:30:31.479 --> 01:30:35.279 What Easter what vehicle has a large. 1928 01:30:35.079 --> 01:30:39.239 Dinosaur eating a small dinosaur as Their easter? 1929 01:30:39.359 --> 01:30:43.800 Egg and by the, Way easter eggs in general is 1930 01:30:43.880 --> 01:30:47.560 a topic for anything hidden within an app or a 1931 01:30:47.760 --> 01:30:48.880 product or an. 1932 01:30:48.960 --> 01:30:54.279 Interface it's not just exclusive to, vehicles but there have 1933 01:30:54.439 --> 01:30:54.880 been about. 1934 01:30:54.960 --> 01:30:58.000 Vehicles BECAUSE i understand this car day and we're talking about. 1935 01:30:58.079 --> 01:31:02.000 VEHICLES i did not oh there Were easter eggs and 1936 01:31:02.119 --> 01:31:02.800 vehicles at. 1937 01:31:02.840 --> 01:31:08.640 ALL i didn't know you the answer to the, Question, Tom, 1938 01:31:09.239 --> 01:31:10.880 okay what is An east? 1939 01:31:10.920 --> 01:31:12.039 Egg you already answered that? 1940 01:31:12.119 --> 01:31:13.319 Book what is your favorite for. 1941 01:31:13.359 --> 01:31:14.720 The mechanics that they have hunt? 1942 01:31:14.760 --> 01:31:18.920 Into and which which vehicle has The easter eggs of 1943 01:31:19.039 --> 01:31:20.920 a large dinosaur eating a small? 1944 01:31:21.039 --> 01:31:24.279 Dinosaur, OKAY i know nothing about. These have you ever 1945 01:31:24.319 --> 01:31:24.920 seen An easter? 1946 01:31:25.000 --> 01:31:28.039 Egg i've never seen? One quite, frankly TODAY i found 1947 01:31:28.039 --> 01:31:30.239 out there are, some AND i have no intention of 1948 01:31:30.319 --> 01:31:31.359 chasing them to find out what they. 1949 01:31:31.439 --> 01:31:33.560 Are, now do you have to CAN i ask you? 1950 01:31:33.640 --> 01:31:36.720 Something Ja Do easter eggs reveal? Themselves or do you 1951 01:31:36.840 --> 01:31:39.239 have to execute some like press? 1952 01:31:40.199 --> 01:31:42.640 Lights when you open a, door the puddle light will 1953 01:31:42.960 --> 01:31:46.439 will like shinea on a projection of like a pony 1954 01:31:46.520 --> 01:31:48.800 for The mustang you know things like. 1955 01:31:48.880 --> 01:31:51.000 That mark always talks about His easter. 1956 01:31:51.039 --> 01:31:54.680 Egg which one Does mark has his carglows red when 1957 01:31:54.720 --> 01:31:56.399 it's defrosting or something and it. 1958 01:31:56.520 --> 01:31:59.279 Farts, yeah he's got the healthy. 1959 01:31:59.359 --> 01:32:04.920 Cushion oh, really, fully they all have little little design. 1960 01:32:05.039 --> 01:32:08.079 Things and which one has the? Dinosaur? 1961 01:32:08.119 --> 01:32:10.359 Though so which? One tell Us? Jr which one has 1962 01:32:10.439 --> 01:32:11.920 the big dinosaur eating a little? 1963 01:32:11.920 --> 01:32:14.439 One so it's the T R. 1964 01:32:14.680 --> 01:32:17.199 X OH i get. 1965 01:32:17.279 --> 01:32:21.800 It, yeah it has a picture of A TYRONOSAURUS, x a. 1966 01:32:22.000 --> 01:32:22.359 Raptor. 1967 01:32:23.760 --> 01:32:24.680 INTERESTING i didn't. 1968 01:32:24.720 --> 01:32:27.239 Know now is that do you see that on the main? 1969 01:32:27.359 --> 01:32:28.800 Display is that where you see? 1970 01:32:28.840 --> 01:32:31.880 It, no it's it's actually under the under the breather 1971 01:32:32.279 --> 01:32:32.439 in the. 1972 01:32:32.520 --> 01:32:35.479 Engine really once, again IT'S. 1973 01:32:37.680 --> 01:32:40.399 I know somebody who had a, jeep and and what 1974 01:32:40.520 --> 01:32:42.720 if they put rubber ducks on? Jeeps why is? 1975 01:32:42.800 --> 01:32:46.279 THAT i saw a parking lot one, time AND i 1976 01:32:46.399 --> 01:32:48.560 saw at least three jeeps that had rubber ducks on 1977 01:32:48.680 --> 01:32:51.600 them or on the dash or hanging from the. Mirror 1978 01:32:52.000 --> 01:32:55.880 and then people another jeep owner walked by and and 1979 01:32:56.119 --> 01:32:57.760 hung a rubber duck on the guy's? 1980 01:32:57.800 --> 01:32:59.640 Mirror does anyone know? 1981 01:33:00.079 --> 01:33:00.279 That for? 1982 01:33:00.359 --> 01:33:02.000 Fun it's there's some sort of yuppie THING i. DON'T 1983 01:33:02.039 --> 01:33:03.840 i left a mallard on somebody's once and they got. 1984 01:33:03.920 --> 01:33:07.600 Pissed but did you see, though have you seen that 1985 01:33:07.800 --> 01:33:09.359 duck thing with the jeep? Owners? 1986 01:33:09.720 --> 01:33:09.760 What? 1987 01:33:10.000 --> 01:33:10.039 What? 1988 01:33:10.279 --> 01:33:10.319 Is? 1989 01:33:10.399 --> 01:33:12.800 It just be for the for the regular jeep style, 1990 01:33:12.880 --> 01:33:15.239 jeep but now they're doing it For cherokees and everything. 1991 01:33:15.279 --> 01:33:16.640 Else it's it's something they do for. 1992 01:33:16.720 --> 01:33:17.239 Fun it's A. 1993 01:33:17.600 --> 01:33:18.840 Jr have you heard about? That? 1994 01:33:19.960 --> 01:33:21.520 HUH i used to. 1995 01:33:21.560 --> 01:33:23.680 Have it's a jeep. 1996 01:33:23.760 --> 01:33:28.760 Thing but, anyway the R x the tat the, raptor 1997 01:33:28.840 --> 01:33:33.439 that's the slab against Bored oh d R x. 1998 01:33:33.520 --> 01:33:34.000 Is beating the. 1999 01:33:34.119 --> 01:33:38.520 Raptor, OKAY i get. It, okay what other things can 2000 01:33:38.600 --> 01:33:44.239 you stump us? With okr? 2001 01:33:45.600 --> 01:33:47.439 Im, SORRY i don't HAVE i don't have anything else. 2002 01:33:47.479 --> 01:33:48.479 Though oh, OKAY i thought you. 2003 01:33:48.520 --> 01:33:52.319 Were, okay do you have stumped the mechanic dimitry usually does? 2004 01:33:52.399 --> 01:33:52.439 It? 2005 01:33:53.000 --> 01:33:55.600 YEAH i sure. Do all, Right so, guys this is 2006 01:33:55.680 --> 01:33:56.359 kind of an inside. 2007 01:33:56.399 --> 01:33:59.000 Story but a few days Ago tom AND i discussed this, 2008 01:33:59.159 --> 01:34:02.399 product this oil additive that he's very familiar with that 2009 01:34:02.560 --> 01:34:06.039 used to be on the market CALLED, clm and BASICALLY 2010 01:34:06.119 --> 01:34:08.239 i looked into. It what that was is you pour 2011 01:34:08.319 --> 01:34:12.239 it in and it adds these microspheres of solid. Metal 2012 01:34:12.800 --> 01:34:17.680 and what they are are, copper powdered, lead, graphite and 2013 01:34:18.079 --> 01:34:22.479 some kind of a dispersion. Chemical SO i don't see 2014 01:34:22.479 --> 01:34:25.399 it on the package right, now, Okay and you, know 2015 01:34:26.439 --> 01:34:28.800 the first QUESTION i had in my mind was why do? 2016 01:34:29.039 --> 01:34:33.000 That And tom's response was that he was involved in 2017 01:34:33.079 --> 01:34:35.079 testing this product or at least demonstrating. 2018 01:34:35.159 --> 01:34:37.159 It and they put it in the. Oil they took 2019 01:34:37.199 --> 01:34:39.600 the car to the, racetrack drained all the oil. 2020 01:34:39.680 --> 01:34:42.359 Out the car ran for like an hour or something 2021 01:34:42.439 --> 01:34:44.640 before it finally, yeah before it finally gave. 2022 01:34:44.720 --> 01:34:47.079 Up it didn't even give. Up we. Stopped oh you did? 2023 01:34:47.119 --> 01:34:51.479 Stop, OKAY i never See SO i guess my question is, 2024 01:34:51.560 --> 01:34:54.359 THIS i don't intend to run my car without. Oil, 2025 01:34:55.039 --> 01:34:58.520 so first of, all two, questions why WOULD i want 2026 01:34:58.600 --> 01:34:59.880 that in my engine in my cre? 2027 01:35:00.159 --> 01:35:03.359 Case and two with by the, way this is a product. 2028 01:35:03.079 --> 01:35:07.640 From the eighties and with TODAY'S VVT, i like my Beloved, 2029 01:35:07.720 --> 01:35:11.319 toyota has AM i going to cause any negative side 2030 01:35:11.359 --> 01:35:13.239 effects to the variable valve timing? 2031 01:35:13.279 --> 01:35:15.680 Gears explain what you have? Said your car has the. 2032 01:35:15.760 --> 01:35:20.920 VT i is variable valve timing, right tall, screens little holes? 2033 01:35:21.000 --> 01:35:24.720 Things, yeah so a is there any, benefit AND b 2034 01:35:25.279 --> 01:35:27.560 regardless of whether or not there's any benefit to me 2035 01:35:27.680 --> 01:35:30.159 who changes as oil every three thousand. Miles COULD i 2036 01:35:30.239 --> 01:35:33.279 actually cause unintended problems by pouring this kind of stuff 2037 01:35:33.279 --> 01:35:33.880 into my crank? 2038 01:35:33.920 --> 01:35:37.119 CASE i would, say depending on how thick the additive 2039 01:35:37.279 --> 01:35:37.560 is or. 2040 01:35:37.640 --> 01:35:40.319 The part it's, well it is an. 2041 01:35:40.319 --> 01:35:40.960 Additive i'm. 2042 01:35:40.960 --> 01:35:44.279 Sorry you know they can micron sizes. Everything it depends 2043 01:35:44.279 --> 01:35:44.760 on how big it. 2044 01:35:44.840 --> 01:35:46.880 Is because what what it did in the. Past we 2045 01:35:46.960 --> 01:35:52.399 took the engine. Apart sure it literally coded, it not 2046 01:35:52.640 --> 01:35:56.399 just coded. It it literally plated the insides of the 2047 01:35:56.479 --> 01:35:58.680 cylinders where they're not all of, it but where it 2048 01:35:58.840 --> 01:36:02.600 was pitted and Subst it just perfected the inside of the. 2049 01:36:02.680 --> 01:36:03.760 Engine it was. 2050 01:36:03.840 --> 01:36:06.640 Amazing and then we tried to chip it out of 2051 01:36:06.680 --> 01:36:09.279 there and it's almost like when it got melted and 2052 01:36:09.720 --> 01:36:11.039 it was almost like welded on. 2053 01:36:11.159 --> 01:36:13.279 There it was. AMAZING i would. 2054 01:36:13.319 --> 01:36:15.039 Say the reason why you would use it is you 2055 01:36:15.159 --> 01:36:17.319 never know when you're gonna drop your oil or just 2056 01:36:17.399 --> 01:36:19.840 reduce friction driving down the road and you hit something 2057 01:36:19.880 --> 01:36:21.479 in the road and oil falls out like it. 2058 01:36:21.600 --> 01:36:24.399 Happens it's a similar concept to the today's liquid. Molly, 2059 01:36:24.600 --> 01:36:27.560 yeah what is liquid mon very similar to the stuff 2060 01:36:27.560 --> 01:36:30.479 you're talking. About, okay, so but it was designed more 2061 01:36:30.560 --> 01:36:31.520 For european. 2062 01:36:31.600 --> 01:36:31.800 Vehicle. 2063 01:36:31.840 --> 01:36:35.520 Now the man that developed, it he and his Brother Jack. 2064 01:36:35.640 --> 01:36:37.880 MAC i used to joke and Say Jack mac in 2065 01:36:37.920 --> 01:36:38.119 the heart. 2066 01:36:38.159 --> 01:36:40.359 Attack He Patrick. Mack that's his. 2067 01:36:40.479 --> 01:36:44.159 Brother, Yeah jack And pat they did this. 2068 01:36:44.319 --> 01:36:47.600 Together and then there's a Guy Peter chun who bought 2069 01:36:47.680 --> 01:36:51.319 it AND i lost track of it after. That do 2070 01:36:51.399 --> 01:36:53.560 you show anything About Peter chun owning it? 2071 01:36:53.720 --> 01:36:56.720 Now, no just just the Two mac brothers and their, 2072 01:36:56.800 --> 01:37:00.239 Lawyer Irving vaughn From. Littleton and they were such old. 2073 01:37:00.279 --> 01:37:03.640 Men they were very smart, men very They they had 2074 01:37:03.760 --> 01:37:06.840 other inventions on the market and THIS clm never took. 2075 01:37:06.880 --> 01:37:09.960 Off AND i could never figure out why people would 2076 01:37:10.000 --> 01:37:12.239 put all kinds of crap in their. Engines but THIS 2077 01:37:12.520 --> 01:37:16.199 clm was absolutely the. Best All, Right i'll come back 2078 01:37:16.279 --> 01:37:18.960 to more on The Troubleshooter show AND i will. Talk 2079 01:37:19.079 --> 01:37:22.439 people have been asking me about that motorcycle accident coming. 2080 01:37:22.560 --> 01:37:26.239 Up what DID i, say? MOTORCYCLE i met. Helicopter, sorry 2081 01:37:33.439 --> 01:37:34.199 go with a sure. 2082 01:37:34.279 --> 01:37:37.720 Thing Denver's best roofer excel roofing dot. Com you don't 2083 01:37:37.720 --> 01:37:43.760 pay a cent until you're. Content time for an insurance 2084 01:37:43.840 --> 01:37:47.520 check up, free no. Obligation in, comparison Call Compass insurance 2085 01:37:47.720 --> 01:37:50.720 paying too much your coverage at dozens of insurance companies 2086 01:37:50.800 --> 01:37:53.000 find out now THREE o three seven seven to one. 2087 01:37:53.159 --> 01:37:55.960 Help you'll think you're his only customer when you Choose 2088 01:37:56.000 --> 01:37:58.479 frank durand the real Estate man dot com to list 2089 01:37:58.520 --> 01:38:01.600 your home With Remax lions three all three nine two 2090 01:38:01.680 --> 01:38:02.760 zero sixteen twenty. 2091 01:38:02.800 --> 01:38:04.199 Two, Yeah. 2092 01:38:08.399 --> 01:38:12.399 Ripped news didn't need. 2093 01:38:12.479 --> 01:38:17.279 Advice who you don't have to come running just as 2094 01:38:17.359 --> 01:38:20.600 fast as we. Can shooter's gonna. 2095 01:38:20.720 --> 01:38:27.720 Help come. Man this is The Troubleshooter. Show Now Tom, Martino. 2096 01:38:27.439 --> 01:38:29.439 Hello Tom martino, Here welcome to the. 2097 01:38:29.520 --> 01:38:32.560 Show we've had an action packed card day today with 2098 01:38:32.720 --> 01:38:35.479 calls out the ying yang And i'm not sure what 2099 01:38:35.560 --> 01:38:37.239 a yinging, is but it was out it three oh 2100 01:38:37.319 --> 01:38:39.520 three seven one three talkers number seven one three eight 2101 01:38:39.560 --> 01:38:42.079 two five. Five we also have three oh Three martino 2102 01:38:42.119 --> 01:38:45.279 three OH c six two seven eight four sixty. 2103 01:38:45.319 --> 01:38:47.520 Six so there was a helicopter. 2104 01:38:47.600 --> 01:38:50.199 Crash whenever there's a helicopter, CRASH i take great note 2105 01:38:50.239 --> 01:38:52.520 Because i've been flying them for twenty one, years twenty two, 2106 01:38:52.600 --> 01:38:57.439 years AND i uh have a lot of hours BECAUSE 2107 01:38:57.439 --> 01:39:00.279 i own my own. HELICOPTER i also been flying fixed 2108 01:39:00.319 --> 01:39:02.800 wings for fifty. YEARS i don't profess to be an. 2109 01:39:03.760 --> 01:39:07.640 EXPERT i don't reconstruct accidents or anything like, that but 2110 01:39:07.920 --> 01:39:13.319 when something is glaring for, example for, example if you 2111 01:39:13.439 --> 01:39:17.640 saw an accident where somebody was ejected through the windshield 2112 01:39:18.960 --> 01:39:20.920 onto the hood or to the front of the, car 2113 01:39:21.359 --> 01:39:24.359 and you saw that the seat belts were on or 2114 01:39:24.520 --> 01:39:29.079 we were fastened behind the person or not, used you 2115 01:39:29.119 --> 01:39:33.000 would conclude the person was not wearing a seat belt 2116 01:39:33.560 --> 01:39:36.479 and they suffered catastrophic. INJURIES i, mean it's not a 2117 01:39:36.640 --> 01:39:40.079 Big you don't have to Be Sherlock holmes to figure 2118 01:39:40.119 --> 01:39:40.359 that one. 2119 01:39:40.439 --> 01:39:42.119 Out there are some things that are so. 2120 01:39:42.399 --> 01:39:46.319 Obvious when it comes to, crashes when it comes to, 2121 01:39:46.479 --> 01:39:51.119 events that people don't have to be. Geniuses, well WHEN 2122 01:39:51.159 --> 01:39:56.760 i was learning, helicopters there was something that was textbook textbook. 2123 01:39:56.960 --> 01:39:58.119 When it came to helicopter. 2124 01:39:58.239 --> 01:40:02.560 Crashes And i'll explain to you first and, foremost a 2125 01:40:02.600 --> 01:40:07.680 helicopter flies with a rotor system pulling the. Helicopter it 2126 01:40:07.840 --> 01:40:13.199 pulls it in each. Direction that rotor is on top 2127 01:40:13.279 --> 01:40:18.039 of the, helicopter but can move independently of the. 2128 01:40:18.079 --> 01:40:23.840 Helicopter it just does that's the, Mast the mastick is the. 2129 01:40:23.920 --> 01:40:28.279 Stick then the rotor blades are on top. Down that 2130 01:40:28.479 --> 01:40:34.840 rotor hub assembly is made to articulate or move separate 2131 01:40:35.560 --> 01:40:39.039 from the. Helicopter so when you're in a helicopter flying through, 2132 01:40:39.159 --> 01:40:44.239 turbulence the blades, observe absorb a lot of that turbulence 2133 01:40:44.319 --> 01:40:48.640 and react to, it and the helicopter cabin remains relatively. 2134 01:40:48.760 --> 01:40:53.439 Stable because of this, relationship you have to have a 2135 01:40:53.600 --> 01:40:58.159 POSITIVE g force on that cabin at all, times meaning 2136 01:40:58.199 --> 01:40:59.399 you're flying through the, air. 2137 01:40:59.359 --> 01:41:00.600 Letting that pull them through the. 2138 01:41:00.680 --> 01:41:04.479 Air it's like if you had a string and at 2139 01:41:04.520 --> 01:41:06.760 the bottom of the spring was a big giant nut 2140 01:41:07.399 --> 01:41:10.000 and your hand was holding that, string you put it 2141 01:41:10.079 --> 01:41:16.159 around your finger or, so now that string is the 2142 01:41:17.520 --> 01:41:20.239 Is it just shows you that the nut is the, 2143 01:41:20.319 --> 01:41:24.000 helicopter your hand is the rotor, system and that string 2144 01:41:24.079 --> 01:41:28.319 in between is kind of like your. Mast, okay the 2145 01:41:28.479 --> 01:41:31.520 mast is not, flexible but it does allow for the 2146 01:41:31.640 --> 01:41:36.920 rotor to kind of move. Independently with these series of 2147 01:41:37.199 --> 01:41:41.720 rods and, joints it moves. Independently trust me WHEN i 2148 01:41:41.760 --> 01:41:46.399 tell you that the reason POSITIVE g force is. Needed 2149 01:41:46.880 --> 01:41:50.119 what is a POSITIVE g Force, okay if you're going 2150 01:41:50.359 --> 01:41:53.920 really fast, forward you have backward pressure on. You if 2151 01:41:53.920 --> 01:41:56.640 you were in a jet, plane that backward pressure is 2152 01:41:56.680 --> 01:41:59.600 A g. Force, now if you climb straight, up you'd 2153 01:41:59.640 --> 01:42:03.119 have THAT g force pushing everything. Down if you were, 2154 01:42:03.319 --> 01:42:07.039 diving you would have THAT g force on. You the 2155 01:42:07.159 --> 01:42:10.159 time you don't have A g, force when it's called 2156 01:42:10.239 --> 01:42:13.239 negative g's would be. This that jet goes straight up 2157 01:42:13.279 --> 01:42:17.520 in the, air then makes a little mountain over to dive. 2158 01:42:17.640 --> 01:42:20.079 Down you know that the top of the, arc and 2159 01:42:20.239 --> 01:42:22.439 in that short time it's at the top of the 2160 01:42:22.600 --> 01:42:26.359 arc and it. Falls that's negative. G's that's where you 2161 01:42:26.439 --> 01:42:29.600 feel like you're floating out of your. Seat that's different 2162 01:42:29.640 --> 01:42:33.359 than a POSITIVE. G a POSITIVE g cements you to your. 2163 01:42:33.399 --> 01:42:37.600 SEAT a NEGATIVE g lifts you up because at that, 2164 01:42:37.800 --> 01:42:41.079 moment the helicopter is dropping or the aircraft is dropping 2165 01:42:41.560 --> 01:42:44.279 faster than, you so you raise up out of the. 2166 01:42:44.359 --> 01:42:46.680 Seat that's what causes a NEGATIVE. 2167 01:42:46.760 --> 01:42:51.359 G at that, point you're weightless because the helicopter is 2168 01:42:51.479 --> 01:42:52.479 dropping beneath. 2169 01:42:52.560 --> 01:42:55.239 You but because you have a seat. 2170 01:42:55.000 --> 01:42:58.079 Belt you don't hit the. Ceiling you have a seat, 2171 01:42:58.119 --> 01:43:00.399 belt it keeps you in the. Seat if you took 2172 01:43:00.399 --> 01:43:02.880 the seat belt, off you'd float out of the. Seat 2173 01:43:03.319 --> 01:43:04.319 that would be a NEGATIVE. 2174 01:43:04.359 --> 01:43:08.119 G on the day of this, accident they were reporting 2175 01:43:08.439 --> 01:43:09.640 very gusty. 2176 01:43:10.239 --> 01:43:15.600 Winds there's nothing wrong with helicopters and gusty winds most 2177 01:43:15.680 --> 01:43:21.479 of the. Time if you maintain POSITIVE g forces on the. 2178 01:43:21.560 --> 01:43:25.800 Helicopter that means when you feel a gust, coming you 2179 01:43:25.960 --> 01:43:28.119 don't let it pick you up and slam you, down 2180 01:43:28.600 --> 01:43:32.760 because there's a possibility during that slamming you down part the, 2181 01:43:32.880 --> 01:43:36.119 wind the, gusts the, turbulence you would be in a 2182 01:43:36.199 --> 01:43:40.760 NEGATIVE g. Position so you try to maintain a speed 2183 01:43:41.479 --> 01:43:45.600 and a stick force that would have positive g's on the, 2184 01:43:45.680 --> 01:43:49.079 helicopter and you go through your bumps and like everything, 2185 01:43:49.119 --> 01:43:51.960 else and you fly through. It but if you were 2186 01:43:52.039 --> 01:43:56.319 not attentive to these, gusts and you were at the 2187 01:43:56.439 --> 01:43:59.960 top of one and then it lets you down into negative, 2188 01:44:00.119 --> 01:44:04.039 gs you have to react in a very particular. 2189 01:44:03.560 --> 01:44:06.840 Way to recover the. Helicopter or this is what. 2190 01:44:06.960 --> 01:44:09.199 Happens by the, way that's one way of entering into 2191 01:44:09.319 --> 01:44:12.960 negative g's wind gusts and turbulence that's. 2192 01:44:13.079 --> 01:44:16.479 Involuntary it enters you into a NEGATIVE. 2193 01:44:16.560 --> 01:44:20.840 G another way of entering into negative g's or negative 2194 01:44:20.880 --> 01:44:24.319 gravity is if you ever took a helicopter on purpose 2195 01:44:24.640 --> 01:44:27.479 and went up and then pushed the stick over and 2196 01:44:27.560 --> 01:44:29.560 tried to do like a we bump like in a 2197 01:44:29.640 --> 01:44:32.960 car we well on THAT, wii that would be negative. 2198 01:44:33.039 --> 01:44:37.159 G's that's a no no in most. Helicopters that WHEN 2199 01:44:37.199 --> 01:44:40.960 i say, most that means two bladed. Helicopters so when 2200 01:44:41.079 --> 01:44:45.039 you are maybe running out of gas or have a bad, 2201 01:44:45.119 --> 01:44:49.319 engine and all of a sudden you try to keep it, 2202 01:44:49.439 --> 01:44:53.640 flying and when it becomes apparent you can't fly and 2203 01:44:53.800 --> 01:44:59.399 your blades slow, down that becomes also a NEGATIVE g 2204 01:44:59.560 --> 01:45:04.319 situation where those blades are no longer holding you, up they're. 2205 01:45:04.159 --> 01:45:08.760 Flopping they're. Flapping that's called blade. Flap that's also a 2206 01:45:08.840 --> 01:45:16.640 result of negative. G's so there is absolutely zero chance 2207 01:45:18.359 --> 01:45:24.159 that this helicopter was anything but a masked bump caused 2208 01:45:24.159 --> 01:45:28.600 by negative. G's what is a mast Bump if you hold. 2209 01:45:28.479 --> 01:45:30.359 Up your index finger and then put your other hand 2210 01:45:30.399 --> 01:45:33.119 flat on top of that index. Finger the hand on 2211 01:45:33.279 --> 01:45:36.319 top flat is your. Rotor it moves with the, wind 2212 01:45:36.399 --> 01:45:39.920 it moves with the. Controls the finger connects you to. 2213 01:45:39.960 --> 01:45:43.560 The, helicopter which is your fist, below and it flies 2214 01:45:43.600 --> 01:45:43.800 through the. 2215 01:45:43.880 --> 01:45:48.560 Air when you have a negative g and and you 2216 01:45:48.680 --> 01:45:52.000 are temporarily not moving in the same direction as the, 2217 01:45:52.079 --> 01:45:57.800 fuselage sometimes the mast if the pilot inputs pressure during that, 2218 01:45:58.039 --> 01:46:02.880 time he's turning the hell, helicopter but the rotor's not. Following, 2219 01:46:04.119 --> 01:46:11.199 therefore the rotor bends down and scrapes the mast it's attached. 2220 01:46:11.239 --> 01:46:16.680 To that shears the mask, off and the helicopter rotor 2221 01:46:16.760 --> 01:46:21.760 goes flying exactly what happened today, exactly or it. 2222 01:46:21.840 --> 01:46:23.079 Was it today or, yesterday today. 2223 01:46:23.359 --> 01:46:27.960 Yesterday another thing happens while it is shearing off the, 2224 01:46:28.119 --> 01:46:30.560 mast cutting off its own connection to the. 2225 01:46:30.640 --> 01:46:35.640 Helicopter it often strikes the tail boom and cuts it. 2226 01:46:35.840 --> 01:46:40.680 Off what you saw was a textbook. Example there is 2227 01:46:40.960 --> 01:46:43.119 no doubt it was a masked. 2228 01:46:43.159 --> 01:46:49.479 Bump no doubt the rotor bumped the, mast the mask 2229 01:46:49.600 --> 01:46:52.239 sheared it, off it hit the tail, boom and the 2230 01:46:52.319 --> 01:46:56.079 tail boom shared. Off you had three distinct, pieces the tail, 2231 01:46:56.159 --> 01:47:00.359 cone the, rotor and the fuselage with people in. 2232 01:47:00.479 --> 01:47:01.479 It they were all. 2233 01:47:01.600 --> 01:47:06.279 Doomed now the reason for the mast bump is up for. 2234 01:47:06.399 --> 01:47:11.920 Debate did the pilot input some wrong? Controls was he 2235 01:47:12.039 --> 01:47:14.560 running out of gas and did something? Stupid like tried 2236 01:47:14.600 --> 01:47:17.840 to keep it aloft too long and let the blades 2237 01:47:17.920 --> 01:47:20.159 run out of inertia to where they slowed down and. 2238 01:47:20.279 --> 01:47:23.239 Flapped or was it a. 2239 01:47:23.920 --> 01:47:27.279 Wind gust that picked up the helicopter and the pilot 2240 01:47:27.359 --> 01:47:30.720 did not react properly and it slammed the helicopter down 2241 01:47:30.800 --> 01:47:34.000 into a NEGATIVE g position where the mast was sheared. 2242 01:47:34.079 --> 01:47:37.520 Off it could be, anything but no matter, what the 2243 01:47:37.760 --> 01:47:44.159 end result was a masked, bump blade, flap and. Death absolutely. 2244 01:47:44.239 --> 01:47:47.000 POSITIVE i don't. CARE i don't care About THE ntsp 2245 01:47:47.159 --> 01:47:49.439 must say they're. Investigating they must say, it and they're 2246 01:47:49.520 --> 01:47:52.000 going to, investigate and they're going to want to see 2247 01:47:52.079 --> 01:47:54.399 the toxic coology reports on the pilot and all of. 2248 01:47:54.439 --> 01:47:55.239 That they want to make. 2249 01:47:55.159 --> 01:47:56.399 Sure you know what. 2250 01:47:56.640 --> 01:48:00.439 Happened BUT i will tell you there is absolutely zero 2251 01:48:00.680 --> 01:48:03.880 doubt when you study the laws of physics and the 2252 01:48:04.039 --> 01:48:07.600 aerodynamics of a helicopter as to what. Happened the rot 2253 01:48:07.760 --> 01:48:11.640 became detached from the. Mast that happens with what's called 2254 01:48:11.720 --> 01:48:15.560 a masked bump due to negative. 2255 01:48:15.640 --> 01:48:18.279 G's then the roter sheared off the. 2256 01:48:18.399 --> 01:48:19.880 Tail that's what. 2257 01:48:20.039 --> 01:48:22.640 Happened will that show up on the black, Boxes, Tom. 2258 01:48:22.880 --> 01:48:25.760 No of course, not of course not there's there's no 2259 01:48:25.880 --> 01:48:30.199 black box that would show that. Ever, Never, nope. Nope 2260 01:48:31.119 --> 01:48:33.520 first of, all, HELICOPTERS i don't know if a helicopter 2261 01:48:33.640 --> 01:48:35.439 with a black, box but let's it's a commercial. 2262 01:48:35.479 --> 01:48:38.760 One it doesn't. MATTER i know no helicopters with black, 2263 01:48:38.800 --> 01:48:40.520 boxer let's pretend one has. 2264 01:48:40.600 --> 01:48:45.560 One what it was senses is control inputs and speed 2265 01:48:46.079 --> 01:48:47.199 and altitude and all of. 2266 01:48:47.239 --> 01:48:48.640 THAT a masked. 2267 01:48:48.720 --> 01:48:51.680 Bump you couldn't even put a sensor there for a masked. 2268 01:48:51.720 --> 01:48:53.720 Bump it's like, saying do you have a sensor for 2269 01:48:53.800 --> 01:48:54.319 when a wing. 2270 01:48:54.279 --> 01:48:54.800 Falls off at? 2271 01:48:54.840 --> 01:48:58.479 Aircraft would the black box show a wing falling? 2272 01:48:58.560 --> 01:48:58.720 Off? 2273 01:48:58.880 --> 01:49:01.840 No, Will it would just show the catastrophical. Result so 2274 01:49:02.119 --> 01:49:05.680 the point and the point is. This there is one 2275 01:49:05.800 --> 01:49:06.439 other remote. 2276 01:49:06.520 --> 01:49:09.560 POSSIBILITY i doubt it was, this But i'm Sure i'm 2277 01:49:09.600 --> 01:49:12.720 gonna get the so called experts, saying, Well, tom you 2278 01:49:12.840 --> 01:49:15.079 said it was one hundred percent certainty was a mast. Bump, 2279 01:49:16.199 --> 01:49:20.239 okay there is one other. Possibility there's something called A 2280 01:49:20.439 --> 01:49:27.199 jesus bolt in a. Helicopter A jesus. Bolt sometimes it's 2281 01:49:27.279 --> 01:49:29.479 more than one, bolt but we call it A jesus. 2282 01:49:29.600 --> 01:49:32.960 Bolt it is the point of failure to where the, 2283 01:49:33.119 --> 01:49:37.079 ma the rotor system would depart from the. Aircraft so 2284 01:49:37.239 --> 01:49:39.760 we call it The jesus bolt because if it ever comes, 2285 01:49:39.840 --> 01:49:42.960 loose you, say Oh. Jesus, Okay so here's the. Thing 2286 01:49:44.880 --> 01:49:47.199 they will look at that rotor system and see if 2287 01:49:47.239 --> 01:49:51.079 The Jesus bolt is still. There most likely it. Is 2288 01:49:51.720 --> 01:49:54.079 jesus bolts very seldom. 2289 01:49:53.800 --> 01:49:55.640 Fail, okay but that could. 2290 01:49:55.760 --> 01:49:57.960 Happen they were flying along all of a sudden The 2291 01:49:58.039 --> 01:50:01.640 Jesus bolt, broke the rot came, off sheared off the. 2292 01:50:01.760 --> 01:50:06.039 Tail so that is one. Possibility my odds would be 2293 01:50:06.199 --> 01:50:07.279 ninety nine point nine. 2294 01:50:07.359 --> 01:50:11.840 Percent it's a masked bump caused by improper inputs or 2295 01:50:12.000 --> 01:50:15.800 quick or too slow of an input to react by the, 2296 01:50:15.880 --> 01:50:19.319 pilot but caused by either a wind or an engine 2297 01:50:19.359 --> 01:50:20.319 failure and blade. 2298 01:50:20.359 --> 01:50:24.800 Flap either was a masked bump or That jesus both. 2299 01:50:24.880 --> 01:50:27.920 Failed BUT i promise you you follow it. Along this 2300 01:50:28.079 --> 01:50:30.880 is on a, recording, Right My my podcast is going 2301 01:50:30.960 --> 01:50:32.800 to be here for a long, time and you tell 2302 01:50:32.840 --> 01:50:35.960 me If i'm, wrong it will absolutely. 2303 01:50:35.600 --> 01:50:38.560 Positively be WHAT i said it was going to. Be 2304 01:50:39.800 --> 01:50:42.239 three oh three seven one three talks seven one three 2305 01:50:42.319 --> 01:50:48.319 eight two five Five go with a sure Thing denver's 2306 01:50:48.399 --> 01:50:51.239 best Roofer Excel roofing dot. Com you don't pay a 2307 01:50:51.359 --> 01:50:57.479 cent until you're. Content time for an insurance check up, 2308 01:50:57.600 --> 01:51:01.239 free no. 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Over they can do 2319 01:51:26.760 --> 01:51:29.600 an application without having to replace a roof for commercial 2320 01:51:29.640 --> 01:51:35.319 operations and even some residentials or. Barns That's Genesis tootalexteriors Dot. 2321 01:51:35.399 --> 01:51:38.439 Com all, Right, so Jeputy. Doc we had a call 2322 01:51:38.520 --> 01:51:41.760 the other. Day somebody was At Ball arena and they 2323 01:51:41.880 --> 01:51:44.560 wanted to pay. Cash they had, Cash they wanted to pay. 2324 01:51:44.640 --> 01:51:47.039 Cash they weren't allowed to pay. Cash they wanted to know. 2325 01:51:47.079 --> 01:51:50.000 Why they, said cash is legal. Tender why can't they use? 2326 01:51:50.039 --> 01:51:53.199 It, Okay, well according to the cash pay law In 2327 01:51:53.800 --> 01:51:59.119 colorado And, denver you have to accept cash if there 2328 01:51:59.359 --> 01:52:01.760 is a person and who is manning. It so in other, 2329 01:52:01.840 --> 01:52:05.039 words parking lots or things like, that where there's nobody 2330 01:52:05.399 --> 01:52:07.680 taking your, money you have to use a credit. Card 2331 01:52:08.560 --> 01:52:11.800 if there's somebody taking, cash then you have to accept. 2332 01:52:11.840 --> 01:52:15.119 It so what ball arena did to skirt the? Rule 2333 01:52:15.680 --> 01:52:18.840 or does they have of all of their concession? Stands 2334 01:52:19.279 --> 01:52:22.399 they have two places in the arena where they will take, 2335 01:52:22.479 --> 01:52:24.720 Cash so if you're on one side of, it you 2336 01:52:24.800 --> 01:52:27.079 have to go all at the other side to pay in. 2337 01:52:27.199 --> 01:52:29.000 Cash so that's how they got around. 2338 01:52:29.039 --> 01:52:30.640 It so they do have some. 2339 01:52:30.920 --> 01:52:34.279 Cash they have only two stations in the entire place 2340 01:52:34.720 --> 01:52:36.479 where you can take where they can take. 2341 01:52:36.560 --> 01:52:38.479 Cash, now what if they wanted to have none or 2342 01:52:38.479 --> 01:52:39.119 are they allowed to have? 2343 01:52:39.199 --> 01:52:39.399 None? 2344 01:52:39.439 --> 01:52:42.680 Oh, no do they have to have a way to take, cash, 2345 01:52:42.840 --> 01:52:45.720 right but it has to be manned, exactly so they separate. 2346 01:52:45.800 --> 01:52:46.760 Them that's interesting as. 2347 01:52:46.840 --> 01:52:49.560 Hell so any place like a retail store where you 2348 01:52:49.760 --> 01:52:53.239 are dealing with a, person they have to take. Cash 2349 01:52:53.760 --> 01:52:56.399 if it's a place where there's no, persons then they 2350 01:52:56.439 --> 01:52:57.840 don't have to take cash all. 2351 01:52:57.800 --> 01:52:59.840 Right, now someone asked why. 2352 01:53:01.319 --> 01:53:05.439 On a, TEXT i, said two bladed rotors are affected 2353 01:53:06.000 --> 01:53:10.079 for what's called a mast, bump and not three bladed 2354 01:53:10.159 --> 01:53:12.479 or four bladed or five. BLADED i don't know the 2355 01:53:12.560 --> 01:53:16.560 exact physics behind, it but in a three bladed, prop 2356 01:53:16.640 --> 01:53:19.479 when you go negative, gs one of the blades is 2357 01:53:19.520 --> 01:53:23.439 always in contact or creating positive. G's but when you 2358 01:53:23.560 --> 01:53:27.000 have only two of, them you get into a NEGATIVE g. Situation, 2359 01:53:27.279 --> 01:53:30.199 AGAIN i don't know how the physics, work. 2360 01:53:30.239 --> 01:53:30.840 BUT i do know. 2361 01:53:30.960 --> 01:53:34.680 This in my particular, helicopter with three, BLADES i can 2362 01:53:34.720 --> 01:53:36.920 go up to an arc and push over like a 2363 01:53:37.239 --> 01:53:42.239 roller coaster and nothing happens negatively. Nothing, OKAY i can do. 2364 01:53:42.319 --> 01:53:44.119 ANYTHING i can go back and, forth up and. 2365 01:53:44.199 --> 01:53:46.800 Down you can't do that with a two bladed prop 2366 01:53:47.319 --> 01:53:49.960 because it is what's called. 2367 01:53:51.680 --> 01:53:56.920 Articulating, Now Red, bull if you see. 2368 01:53:56.760 --> 01:54:02.119 Them does all kinds of things that are. Crazy The 2369 01:54:02.239 --> 01:54:04.920 Red bull, helicopter and that only has two. Blades so 2370 01:54:05.039 --> 01:54:07.520 you may want to, ask how can they do that 2371 01:54:08.000 --> 01:54:12.640 without masked, bumping or without blade, flapping or without cutting 2372 01:54:12.720 --> 01:54:19.279 off their. Tail that helicopter was specially designed and modified 2373 01:54:20.439 --> 01:54:21.720 for aerobatic. 2374 01:54:22.000 --> 01:54:28.279 Maneuvers it's a rigid system the. Helicopter rotor blade does not, 2375 01:54:28.520 --> 01:54:33.079 articulate which means that it's a very rough ride if 2376 01:54:33.119 --> 01:54:35.039 you're going to use that helicopter for personal. 2377 01:54:35.119 --> 01:54:37.560 Transport but if you're going to use it for a, 2378 01:54:37.680 --> 01:54:42.479 show it's going to be a great show helicopter because 2379 01:54:42.560 --> 01:54:46.920 that rotor blade will never disconnect from the fuselage and 2380 01:54:47.079 --> 01:54:49.920 become a separate entity in NEGATIVE g. 2381 01:54:50.239 --> 01:54:54.680 Forces it always maintains positive, g's well not positive, g's 2382 01:54:54.720 --> 01:54:58.079 but it always flies with the fuselage. Always and that's 2383 01:54:58.159 --> 01:55:00.600 why The Red bull helicopter gets it's away with. It 2384 01:55:01.319 --> 01:55:03.760 if all two blade helicopters were made that, way no 2385 01:55:03.840 --> 01:55:05.800 one would ride in. Them they would be too. 2386 01:55:05.960 --> 01:55:10.720 Uncomfortable but That Red bull helicopter is for one reason, 2387 01:55:10.840 --> 01:55:14.920 only and that's for fancy schmancy air maneuvers that you 2388 01:55:15.079 --> 01:55:16.279 can't do in a. 2389 01:55:16.359 --> 01:55:17.640 Regular two bladed problem. 2390 01:55:18.640 --> 01:55:22.119 Rotor, well the Famous yui's that were used In, vietnam 2391 01:55:22.560 --> 01:55:25.479 there were tens of thousands of, right they were two. 2392 01:55:25.560 --> 01:55:28.359 Bladed were they made so. 2393 01:55:29.119 --> 01:55:32.319 That couldn't, Happen, no it could. Happen in, fact in the, 2394 01:55:32.479 --> 01:55:37.279 military there's an ENTIRE i took the, class an entire 2395 01:55:37.560 --> 01:55:39.439 session ON i didn't take. 2396 01:55:39.479 --> 01:55:40.600 IT i saw a recorded. 2397 01:55:40.640 --> 01:55:41.119 One that's WHAT i. 2398 01:55:41.199 --> 01:55:46.680 Meant it's an entire session related to mass, bumping the entire. 2399 01:55:46.880 --> 01:55:51.960 Session it's a three hour selecture and diagrams and lessons 2400 01:55:52.319 --> 01:55:55.680 on how to avoid mass. Bumping in, fact those helicopters 2401 01:55:56.000 --> 01:55:58.159 would be even more prone to it because they have 2402 01:55:58.239 --> 01:56:02.800 to be more. Nimble so those blades truly do move a, 2403 01:56:02.960 --> 01:56:07.000 lot and mass bumping. Can by the, way just let 2404 01:56:07.039 --> 01:56:09.960 me tell you. Something one bump in the mask may 2405 01:56:10.039 --> 01:56:13.279 not shear it, off but it will definitely ground the 2406 01:56:13.319 --> 01:56:16.199 helicopter if it's ever when it's, inspected it will never 2407 01:56:16.279 --> 01:56:19.119 fly again until they replace. It so if you did 2408 01:56:19.159 --> 01:56:20.680 a mass bump and happened. 2409 01:56:20.399 --> 01:56:23.960 To correct it before its sheared, off like it just 2410 01:56:24.079 --> 01:56:26.479 bumped a little and only took a chunk out of that, 2411 01:56:26.640 --> 01:56:30.079 mask well you're on borrow. Time that might be a 2412 01:56:30.159 --> 01:56:32.960 possibility that you get to the ground before it shears. 2413 01:56:33.000 --> 01:56:36.640 Off something, though THAT i want to tell you something. 2414 01:56:36.720 --> 01:56:43.239 Is the blade flapping eventually bumps the, mast but mass 2415 01:56:43.279 --> 01:56:47.279 bumping doesn't come. First in a NEGATIVE g, situation the 2416 01:56:47.800 --> 01:56:53.279 mass bump comes, first then the. Catastrophe in a blade flapping, 2417 01:56:53.399 --> 01:56:58.479 situation the blades lose lift, first then the mass, bump 2418 01:56:59.039 --> 01:57:03.479 then THE cata catistrophic it. Results let me explain what that. 2419 01:57:03.560 --> 01:57:08.720 Means why would a blade flap only in one? Condition 2420 01:57:09.279 --> 01:57:12.680 if you lose power to the engine and you attempt 2421 01:57:13.079 --> 01:57:17.439 to keep the helicopter flying with a thick pitch in the, 2422 01:57:17.600 --> 01:57:23.479 rotors the thick pitch slows down the rotors and you 2423 01:57:23.640 --> 01:57:27.279 can't regain that speed. Though the rotors then are no 2424 01:57:27.439 --> 01:57:32.119 longer rigid but become. Floppy and when they become, floppy 2425 01:57:32.239 --> 01:57:37.199 they slap the. Masts, well the rotor body slaps the, 2426 01:57:37.319 --> 01:57:42.439 mast and the blades themselves slap the. Tail those blades 2427 01:57:42.479 --> 01:57:46.039 will cut off the tail almost every single time if 2428 01:57:46.079 --> 01:57:49.199 you let the blades. Flap that's why when an engine 2429 01:57:49.680 --> 01:57:53.439 goes in a, helicopter your natural instinct must. 2430 01:57:53.319 --> 01:57:56.760 Be to take all the pitch out of that rotor 2431 01:57:57.000 --> 01:57:59.039 and make it flat so it. 2432 01:57:59.439 --> 01:58:02.119 Spins to the ground like those little whirllybird plants we 2433 01:58:02.239 --> 01:58:03.720 used to play with from an oak. 2434 01:58:03.800 --> 01:58:08.600 Tree so what you want to do is always always. 2435 01:58:09.880 --> 01:58:10.600 Tape the blade. 2436 01:58:10.640 --> 01:58:11.680 Flat Now i'm not trying to be. 2437 01:58:11.800 --> 01:58:15.119 Technical i'm no more technical than an article you might 2438 01:58:15.159 --> 01:58:17.399 read about. This i'm just trying to explain to you 2439 01:58:17.520 --> 01:58:20.600 what happened because so many people when this, happens just, 2440 01:58:20.680 --> 01:58:22.279 Say i'm not flying to those. 2441 01:58:22.359 --> 01:58:22.800 Things they're. 2442 01:58:22.880 --> 01:58:25.000 Unsafe you, Know i'm not going to fly in that 2443 01:58:25.159 --> 01:58:28.680 one because they fall out of the sky or they 2444 01:58:28.800 --> 01:58:31.760 lose their. Tail there's no way that thing lost its 2445 01:58:31.840 --> 01:58:37.720 tail because of some mechanical or manufacturing. Failure it lost 2446 01:58:37.800 --> 01:58:40.399 its tail because the blades chopped it. 2447 01:58:40.479 --> 01:58:43.359 Off all of this will be, proven every. 2448 01:58:43.159 --> 01:58:46.000 Single bit of. It, jim you want to talk about 2449 01:58:46.000 --> 01:58:48.159 a catilet. Converter what's going, On, Jim. 2450 01:58:49.439 --> 01:58:52.640 I've got a two Thousand Chevy taho with a five 2451 01:58:52.720 --> 01:58:59.159 point seven liter. Motor my catalytic converters failed about a 2452 01:58:59.239 --> 01:59:01.680 year and a half, goal but that was in reality 2453 01:59:01.800 --> 01:59:06.560 only about six thousand miles. AGO i had him professionally 2454 01:59:06.920 --> 01:59:12.079 replaced with The Jared Poula's GISs Of approval. 2455 01:59:12.279 --> 01:59:15.439 Cat that's the one That california. Does the Mini. Me 2456 01:59:15.840 --> 01:59:16.439 he's Mini. 2457 01:59:16.520 --> 01:59:20.119 Me did you actually get to Thank hickenlooper for? 2458 01:59:20.239 --> 01:59:20.760 That that was not? 2459 01:59:20.840 --> 01:59:25.840 Polish, okay, sorry Hicken looper was another mini. 2460 01:59:25.920 --> 01:59:27.279 Me they all want to Be Gavin. 2461 01:59:27.359 --> 01:59:31.359 Newsome look at the hen, ANYWAY i paid the premium. Price, 2462 01:59:31.720 --> 01:59:33.760 yeah it had it. 2463 01:59:33.880 --> 01:59:39.079 Done, yeah but they failed again, Here why do they keep? 2464 01:59:39.119 --> 01:59:41.000 Failing why would a cat keep? 2465 01:59:41.039 --> 01:59:44.600 Failing, guys AND i only arrived this vehicle on the. 2466 01:59:44.680 --> 01:59:47.439 Highway, well they're saying you have something contaminating. 2467 01:59:47.479 --> 01:59:51.119 It, yeah either any freezer or. 2468 01:59:51.720 --> 01:59:54.359 NO i have no check engine, light so well you. 2469 01:59:54.399 --> 01:59:56.239 Wouldn't but if you're burning a little bit of oil 2470 01:59:56.319 --> 01:59:58.800 or any, freeze it could contaminate the cats very, easy 2471 02:00:02.039 --> 02:00:05.279 especially a car that. NIGHT i mean that's that's. Basic, 2472 02:00:05.479 --> 02:00:07.560 yeah just. Basic you, know catalytic. 2473 02:00:07.600 --> 02:00:10.199 Converters we gotta, go we gotta take a, break. 2474 02:00:14.119 --> 02:00:17.640 Go with a sure Thing denver's best Roofer Excel roofing dot. 2475 02:00:17.760 --> 02:00:23.720 Com you don't pay a cent until you're. Content time 2476 02:00:23.760 --> 02:00:27.000 for an insurance check up, free no obligation comparison Call 2477 02:00:27.159 --> 02:00:30.439 Compass insurance paying too much your coverage at dozens of 2478 02:00:30.479 --> 02:00:33.159 insurance companies find out now three oh three seven to 2479 02:00:33.239 --> 02:00:36.000 seven to one. Help you'll think you're his only customer 2480 02:00:36.079 --> 02:00:38.239 when you Choose Frank durand the real Estate man dot 2481 02:00:38.359 --> 02:00:41.640 com to list your home With Remax alliance three oh 2482 02:00:41.720 --> 02:00:43.399 three nine two zero sixteen twenty. 2483 02:00:43.479 --> 02:00:51.600 Two Hi Tom, martino your. Troubleshooter so did we we 2484 02:00:51.840 --> 02:00:53.960 Did jim get his? Question out about. 2485 02:00:53.800 --> 02:00:56.079 Her, basically but you, know he has a follow up. 2486 02:00:56.159 --> 02:00:58.359 Question he should have a warranty, THOUGH i mean they 2487 02:00:58.399 --> 02:00:59.720 do come with a, warranty. 2488 02:01:00.039 --> 02:01:03.439 Ajama first of, all we think it's A i do 2489 02:01:03.600 --> 02:01:04.199 have THE napa. 2490 02:01:04.279 --> 02:01:09.640 Warranty. Yep my question IS i guess AM i risking 2491 02:01:09.760 --> 02:01:11.159 doing any damage. 2492 02:01:10.840 --> 02:01:12.119 To by driving with? 2493 02:01:12.239 --> 02:01:12.279 It? 2494 02:01:13.319 --> 02:01:16.960 Yeah you know currently short thousand miles. 2495 02:01:17.000 --> 02:01:19.840 Away, YEAH i mean you don't need a cat. Converter 2496 02:01:19.960 --> 02:01:20.359 let's face. 2497 02:01:20.399 --> 02:01:21.960 It, no it's throwing a, Coat SO i mean there 2498 02:01:22.039 --> 02:01:24.319 is something going. On so if it does start to plug, 2499 02:01:24.520 --> 02:01:26.439 up you could have. Problems so it's it's kind of 2500 02:01:26.439 --> 02:01:27.119 a hard question to. 2501 02:01:27.119 --> 02:01:29.359 Answer, yeah it's it's really about when it starts to plug. 2502 02:01:29.439 --> 02:01:31.560 Up the code doesn't necessarily mean that you're going to have. 2503 02:01:31.720 --> 02:01:37.399 Issues but, yeah there's no, code so not even what's going? 2504 02:01:37.439 --> 02:01:38.600 On, yeah how do you know it's going? 2505 02:01:38.720 --> 02:01:42.760 BAD i can hear? It what do you what do you? 2506 02:01:42.840 --> 02:01:46.079 Hear like a tiny sound like? Shitt you know that 2507 02:01:46.119 --> 02:01:48.640 could be anything first? Time, yeah that that could even 2508 02:01:48.680 --> 02:01:51.239 be something as simple as a heat shield breaking loose underneath, 2509 02:01:51.279 --> 02:01:53.760 there so just go, underneath throw with a. Mallet you, 2510 02:01:53.800 --> 02:01:57.000 know that's a nice soft plastic dead blow, mallet start 2511 02:01:57.039 --> 02:01:58.920 banging on some stuff and see where noise is really coming. 2512 02:01:58.960 --> 02:02:03.359 From you're just telling to his car with a. MOUNTAIN 2513 02:02:03.399 --> 02:02:05.359 i sure, did he sure. Did what will that? 2514 02:02:05.520 --> 02:02:08.000 Do, yeah you can get, rattles you can hear them. 2515 02:02:10.720 --> 02:02:10.760 That. 2516 02:02:10.880 --> 02:02:12.920 Far you'd have a four twenty code and that it 2517 02:02:12.960 --> 02:02:13.680 would pick up on. 2518 02:02:13.800 --> 02:02:15.600 THAT i never thought of. That that's. True the car 2519 02:02:15.640 --> 02:02:17.840 is standing still and you, start it would throw a. 2520 02:02:17.920 --> 02:02:20.600 Code not that it's burning any, freeze but if your 2521 02:02:20.680 --> 02:02:22.880 cat is, failing you would have a four twenty, code 2522 02:02:22.920 --> 02:02:27.039 if the cat was breaking. Up, okay, yeah so you probably. 2523 02:02:27.119 --> 02:02:31.760 Have yeah, there Like jeff, said is that pel four 2524 02:02:31.800 --> 02:02:32.960 twenty is a catalytic convert? 2525 02:02:33.279 --> 02:02:34.000 Twenty is the cat? 2526 02:02:34.079 --> 02:02:37.159 Converted has to do with the? 2527 02:02:37.199 --> 02:02:37.479 Smoke. 2528 02:02:37.800 --> 02:02:39.560 Yep, now when you. 2529 02:02:39.600 --> 02:02:43.359 Mentioned theanna, freeze it made me wonder because that era 2530 02:02:43.439 --> 02:02:48.439 of five to Seven Leader motor had issues with the 2531 02:02:48.520 --> 02:02:49.439 untake manifold. 2532 02:02:49.520 --> 02:02:51.000 Leaking, yeah, yeah sure. 2533 02:02:51.039 --> 02:02:51.199 Did. 2534 02:02:51.880 --> 02:02:57.039 WELL i wish you the, best Bro. Troy you're calling 2535 02:02:57.079 --> 02:03:00.399 about s B sb twenty FIVE o three and that's 2536 02:03:00.479 --> 02:03:07.880 the one that uh basically redefined guns for what's, legal, Right, yeah. 2537 02:03:07.840 --> 02:03:09.399 It's The Colorado. 2538 02:03:09.680 --> 02:03:12.279 Gunman, well you called the gun. 2539 02:03:12.359 --> 02:03:14.800 Band, no, no they call it the, uh they don't 2540 02:03:14.800 --> 02:03:15.439 call it the gun. 2541 02:03:15.560 --> 02:03:18.159 Ban thomas saves just one. 2542 02:03:18.119 --> 02:03:24.760 Life safety education. Bill so our dear leader signed this 2543 02:03:24.840 --> 02:03:26.560 wonderful billy. Yesterday well what do you? 2544 02:03:26.640 --> 02:03:30.239 Expect what do you expect From? Polist come, On, Polist 2545 02:03:30.760 --> 02:03:31.399 i'm not even. 2546 02:03:31.279 --> 02:03:33.920 Gonna let it sit on his desk and picked the 2547 02:03:34.000 --> 02:03:36.960 coward way. Out but he decided that he does not 2548 02:03:37.039 --> 02:03:39.600 want to be the, president so he went in AND 2549 02:03:39.840 --> 02:03:48.279 uh signed WITH uh all The karens in h in the. 2550 02:03:48.359 --> 02:03:52.880 State so what what basically does this bill? Do can 2551 02:03:52.920 --> 02:03:55.600 somebody actually tell me now that it's, law what exactly 2552 02:03:55.680 --> 02:03:58.399 does it without? Exaggeration what does it? 2553 02:03:58.520 --> 02:04:02.680 Do, no without a, exaggeration and, really you know it's 2554 02:04:02.720 --> 02:04:04.720 going to get shot down over constitutional. 2555 02:04:05.159 --> 02:04:07.880 Issues, okay tell me tell me what it says that's 2556 02:04:07.920 --> 02:04:09.520 going to be shot, down or just tell me in? 2557 02:04:09.640 --> 02:04:12.279 General what does this new bill? Do how is it 2558 02:04:12.399 --> 02:04:13.159 different for a gun? 2559 02:04:13.239 --> 02:04:19.239 Owner it requires you to take education on firearms. Safety 2560 02:04:20.000 --> 02:04:23.199 so this, bill what this bill does is it REQUIRES 2561 02:04:23.439 --> 02:04:28.560 Uh Colorado parks And wildlife to establish a firearms safety 2562 02:04:28.760 --> 02:04:34.840 course for some automatic. Firearms, Well Colorado parks And, Wildlife 2563 02:04:35.119 --> 02:04:39.840 SO i am a hunter ed instructor and as part 2564 02:04:39.920 --> 02:04:44.760 of our firearms section in the course we just talked about, 2565 02:04:44.800 --> 02:04:47.239 that you, know, BASIC i don't. 2566 02:04:47.039 --> 02:04:49.680 Care about the education. Part what's what's the meeting, part 2567 02:04:49.760 --> 02:04:52.119 what's the main? Part nobody cares about. 2568 02:04:52.000 --> 02:04:53.880 Education of, course detactabable? 2569 02:04:53.960 --> 02:04:57.680 Magazine all, right hold, on, dragon he's not getting to the. 2570 02:04:57.720 --> 02:04:58.520 Specifics get. 2571 02:04:58.840 --> 02:05:00.800 Specific he's taking a sweet time on a. List you 2572 02:05:00.840 --> 02:05:04.199 get to the specific. ACTS a semi automatic firearm that 2573 02:05:04.279 --> 02:05:07.399 has a detachable magazine in able to in order to 2574 02:05:07.600 --> 02:05:10.520 purchase one here coming, up you will have to take 2575 02:05:10.640 --> 02:05:11.760 a safety. Class? 2576 02:05:12.119 --> 02:05:13.560 Okay is that all there is to? 2577 02:05:13.680 --> 02:05:15.720 It there's a little bit, more but it gets into the. 2578 02:05:15.720 --> 02:05:19.199 Weeds and if it has a detachable, magazine, correct so 2579 02:05:19.359 --> 02:05:24.119 would Would we're not talking about like a nine millimeter hand, exactly, detachable. 2580 02:05:24.760 --> 02:05:28.079 Detachable not a, revolver, okay but most. 2581 02:05:28.199 --> 02:05:32.640 Handguns so anything that has a detachable magazine requires a safety. 2582 02:05:32.720 --> 02:05:33.000 Course. 2583 02:05:33.119 --> 02:05:33.439 Correct? 2584 02:05:33.880 --> 02:05:36.119 Okay MAY i ask, this and believe, Me i'm not 2585 02:05:36.279 --> 02:05:39.960 For i'm not a gun nut as far as wanting 2586 02:05:40.039 --> 02:05:42.760 it to be outlawed and banned or. ANYTHING i believe 2587 02:05:42.800 --> 02:05:46.079 in in in the in our right to own. Arms 2588 02:05:46.119 --> 02:05:48.319 but what is wrong with? THAT i, mean tell me 2589 02:05:48.399 --> 02:05:49.000 what's wrong. 2590 02:05:48.840 --> 02:05:52.560 With the cost of the classes and the time you 2591 02:05:52.640 --> 02:05:53.600 think it's just a way of. 2592 02:05:53.640 --> 02:05:56.039 Them, well then why are people saying it outlaws. 2593 02:05:56.079 --> 02:05:58.199 Guns it's also going to create a registry for anybody 2594 02:05:58.239 --> 02:05:59.399 who's actually purchasing these. 2595 02:05:59.439 --> 02:06:02.279 Things but where does it outlaw? 2596 02:06:02.399 --> 02:06:06.880 Them, well you cannot purchase one without a safety. 2597 02:06:06.640 --> 02:06:09.680 Course, Tom there's there's something else that's in the one 2598 02:06:09.720 --> 02:06:12.039 of the latest versions of that bill THAT i. Read 2599 02:06:12.119 --> 02:06:16.760 i'm not arguing in favor asking it also requires the 2600 02:06:16.920 --> 02:06:22.279 sheriff's permission to buy an ar start style. 2601 02:06:22.439 --> 02:06:24.399 Rifle, Troy is that? Correct is that in the final 2602 02:06:24.680 --> 02:06:25.119 version of that? 2603 02:06:25.279 --> 02:06:26.560 LAW i don't, Know, troy is? 2604 02:06:26.640 --> 02:06:26.680 It? 2605 02:06:26.960 --> 02:06:29.640 Yeah so your first your first step is you have 2606 02:06:29.760 --> 02:06:33.560 to go to the your local sheriff and ask for 2607 02:06:33.720 --> 02:06:37.439 permission to attend the. Course so there is no standard 2608 02:06:37.520 --> 02:06:39.640 on what the sheriff is going. 2609 02:06:39.720 --> 02:06:43.600 Toff you have to ask permission to attend a, course 2610 02:06:44.039 --> 02:06:45.960 and then the only way you can get to buy 2611 02:06:46.000 --> 02:06:47.119 it is if you do attend the. 2612 02:06:47.199 --> 02:06:47.479 Course. 2613 02:06:47.720 --> 02:06:49.640 Correct so if he doesn't want you to own the 2614 02:06:49.720 --> 02:06:52.399 gun and he doesn't like, you he can just not 2615 02:06:52.600 --> 02:06:53.760 invite you to the. Class. 2616 02:06:53.880 --> 02:06:56.199 Yeah that's also known as The denver sheriff for, example, 2617 02:06:57.800 --> 02:06:58.960 really or. 2618 02:06:59.079 --> 02:07:03.960 He doesn't like your, looks or you know you got 2619 02:07:04.199 --> 02:07:06.760 you got a tattoo on your, neck he doesn't like, that. 2620 02:07:07.520 --> 02:07:12.560 Or he's just, everyone or he's just anti civilians only guns. 2621 02:07:12.600 --> 02:07:16.239 Anyway so, yeah it's a very subjective. Thing the sheriff 2622 02:07:16.279 --> 02:07:19.239 can deny your right to exercise your Second amendment right 2623 02:07:19.399 --> 02:07:19.760 and if. 2624 02:07:19.680 --> 02:07:21.600 You've ever seen my, Tail i'll get out a lot. 2625 02:07:21.680 --> 02:07:21.920 Quick. 2626 02:07:22.239 --> 02:07:22.479 Yeah. 2627 02:07:23.520 --> 02:07:27.640 Yeah, Well, Also Colorado parks And wildlife currently does not 2628 02:07:27.800 --> 02:07:30.359 have this, course so they're gonna have to spend over 2629 02:07:30.439 --> 02:07:34.680 twenty million dollars to develop twenty million developed the. 2630 02:07:34.760 --> 02:07:36.439 Days that's why it's going to take until all this 2631 02:07:36.560 --> 02:07:37.399 next year to implement. 2632 02:07:37.520 --> 02:07:43.159 This, yeah develop the, course develop the database to store your. 2633 02:07:43.279 --> 02:07:48.760 Information higher. Instructors the governor said that this course shouldn't 2634 02:07:48.840 --> 02:07:52.960 cost anybody more than two hundred. Dollars so a farms, 2635 02:07:53.000 --> 02:07:55.279 instructor IF i have to teach a club our, COURSE 2636 02:07:56.319 --> 02:07:59.039 i am not going to charge you any less than 2637 02:07:59.239 --> 02:08:02.039 four or five hundred dollars for a five. 2638 02:08:01.920 --> 02:08:03.079 Hour twelve hour. 2639 02:08:03.199 --> 02:08:08.720 Course, wow the moral is run out and buy your. 2640 02:08:08.760 --> 02:08:10.720 Guns, name but it did not literally. 2641 02:08:10.920 --> 02:08:15.119 Outlaw that just makes them more, challenging, correct if you 2642 02:08:15.239 --> 02:08:18.119 still own, one you can still own that. One there's 2643 02:08:18.159 --> 02:08:18.960 nothing wrong with, that. 2644 02:08:20.960 --> 02:08:26.239 Right and you, know you look at history the The 2645 02:08:27.960 --> 02:08:30.199 National Firearms, act where you have to pay two hundred 2646 02:08:30.239 --> 02:08:36.319 dollars for a, suppressor that was established in nineteen thirty 2647 02:08:36.439 --> 02:08:39.720 six when two hundred dollars was equivalent to about a 2648 02:08:39.800 --> 02:08:45.000 couple of thousand. Dollars so people still own, suppressors but 2649 02:08:45.079 --> 02:08:48.159 they pay the. Tax those that have the resources can 2650 02:08:48.199 --> 02:08:51.640 pay the, taxes can pay the. Fees but this bill 2651 02:08:51.840 --> 02:08:54.520 is targeted really against the. 2652 02:08:54.680 --> 02:08:59.239 Poor, WELL i, mean as one might argue, that especially 2653 02:08:59.239 --> 02:09:03.640 if that to pay. For of, course, ANYWAY i need 2654 02:09:03.720 --> 02:09:06.199 to take. Break we'll talk more coming up on The Troubleshooter. 2655 02:09:06.279 --> 02:09:14.439 Show all, Right Tom, martine you're a troubleshooter three oh 2656 02:09:14.520 --> 02:09:17.159 three seven on Three talk seven one three eight two five. 2657 02:09:17.279 --> 02:09:20.800 Five REMEMBER k AND H Home. Solutions khwindows Dot com 2658 02:09:20.920 --> 02:09:24.079 has painting pros available now as well as well as 2659 02:09:24.159 --> 02:09:28.279 all of their other Services kwindows Dot. Com all, right, so, 2660 02:09:28.720 --> 02:09:31.520 uh we have a car day, today very very, busy 2661 02:09:32.000 --> 02:09:34.279 and uh let's finish up answering some of these. 2662 02:09:34.359 --> 02:09:39.680 Questions first of, all somebody wants to know can you 2663 02:09:39.840 --> 02:09:42.800 convert a carbureted engine on an older, car they have 2664 02:09:42.960 --> 02:09:43.399 to fuel. 2665 02:09:43.439 --> 02:09:46.279 Injection that would be a major deal with really, no 2666 02:09:46.880 --> 02:09:47.800 they sell a lot of kids for. 2667 02:09:47.880 --> 02:09:48.680 That they sell. 2668 02:09:48.760 --> 02:09:49.000 Kids. 2669 02:09:49.079 --> 02:09:51.840 Yep so you can take an older car and make 2670 02:09:51.880 --> 02:09:52.920 a fuel inject. 2671 02:09:52.560 --> 02:09:55.479 It turns out the manifold fuel pump and some of the. Controls, yeah, 2672 02:09:56.479 --> 02:09:58.199 Way holly sales. Kids, yeah it's not going to be 2673 02:09:58.319 --> 02:10:03.239 injectors to go into the cylinder like throttle bodies like 2674 02:10:03.319 --> 02:10:03.600 the OLDER. 2675 02:10:03.680 --> 02:10:07.720 Gms, okay then somebody wants to know about hold, ON 2676 02:10:07.800 --> 02:10:10.880 i gotta find a dog on. It, OH i can't 2677 02:10:10.960 --> 02:10:12.439 find it in any. 2678 02:10:12.520 --> 02:10:17.359 Case when it comes to when it comes to, emissions 2679 02:10:18.640 --> 02:10:22.840 is it the if the car will pass emissions without 2680 02:10:22.880 --> 02:10:26.039 the catalytic, converter what would be wrong with putting just 2681 02:10:26.119 --> 02:10:28.600 a shell of a cat on there and let it. 2682 02:10:28.760 --> 02:10:30.640 RIDE i, mean what what they're. 2683 02:10:30.479 --> 02:10:34.520 Asking is do the cats actually affect the engine and 2684 02:10:34.600 --> 02:10:35.000 the ride. 2685 02:10:35.039 --> 02:10:39.279 Itself it does adjust some, gas but it's not a big. 2686 02:10:39.359 --> 02:10:41.039 Deal and the biggest thing is if you can hollow 2687 02:10:41.079 --> 02:10:42.960 it out and keep your check engine light, off because 2688 02:10:43.000 --> 02:10:45.119 that is attached to the check engine it is reading 2689 02:10:45.199 --> 02:10:46.000 when the exhaust goes. 2690 02:10:46.039 --> 02:10:48.960 By not that we're recommending correct, no, no, No but 2691 02:10:49.119 --> 02:10:51.439 have there been people that have put hollowed out cats 2692 02:10:51.479 --> 02:10:52.000 on their? Cars? 2693 02:10:53.800 --> 02:10:56.119 Yes, yeah the PRE obd two you could get away with. 2694 02:10:56.159 --> 02:10:58.439 It the newer ones nowadays read it so much that 2695 02:10:58.560 --> 02:11:00.000 it's going to kick a. Code as soon as you 2696 02:11:00.159 --> 02:11:01.560 drill that out and put it back, on the code 2697 02:11:01.600 --> 02:11:01.960 is going to come. 2698 02:11:01.960 --> 02:11:04.399 On somebody says that they read they could chip their. 2699 02:11:04.479 --> 02:11:06.760 Car they don't know what it, means but somebody claimed 2700 02:11:07.239 --> 02:11:09.600 they're just plug and. Play first of, all. 2701 02:11:09.479 --> 02:11:09.840 What is a? 2702 02:11:09.960 --> 02:11:11.039 Chip why do you chip a? 2703 02:11:11.119 --> 02:11:14.319 Car, well they're talking about different types of. Programming, SO 2704 02:11:14.600 --> 02:11:15.600 i mean typically we. 2705 02:11:15.640 --> 02:11:19.640 Go in literally, recommending remember is there a chip that 2706 02:11:20.439 --> 02:11:23.399 so the manufacturer, programs and. 2707 02:11:23.479 --> 02:11:25.479 They used to have actual chips that you could change 2708 02:11:25.479 --> 02:11:28.399 inside the computers. Themselves so it's just a name that's carried. 2709 02:11:28.479 --> 02:11:30.119 On so so now what you have to do is 2710 02:11:30.119 --> 02:11:31.760 actually reprogramming. 2711 02:11:31.159 --> 02:11:32.880 Program and they do have some plug and play where 2712 02:11:32.880 --> 02:11:33.359 you can put them. 2713 02:11:33.279 --> 02:11:36.880 In legal program a reprogram that depends on what you're. 2714 02:11:36.920 --> 02:11:41.279 Doing we'll have to we'll have to tackle this next car. 2715 02:11:41.359 --> 02:11:45.079 Day I'm Tom. Martino don't forget three oh Three martino for, 2716 02:11:45.199 --> 02:11:48.680 help information and. Referrals save all your problems for, me