Speaker 1: Ripped up.
Speaker 2: You don't have.
Speaker 3: Run as fast as we can.
Speaker 1: Shooter's gonna help coming.
Speaker 3: Man Dix is the Troubleshooter Show. Now, Tom Martine, Hey.
Speaker 4: Hey, Tom Martino here, welcome to the show. We have
Speaker 4: a car day today like none others. We have a
Speaker 4: filled up studio. If you're streaming on YouTube, you'll see it.
Speaker 4: By the way, I am at the Mothership today. I know,
Speaker 4: I know it means usually that it's gonna snow or something,
Speaker 4: but I'm here.
Speaker 5: Yep.
Speaker 4: I abandoned the luxurious satellite studio Martino Chale, and I
Speaker 4: came here to the pit of the broadcasting world. Ihearist
Speaker 4: Studios in Denver. Welcome now today is car Dad. Jesse
Speaker 4: Schillinger with us from Honest Ik.
Speaker 5: You'red Auto.
Speaker 4: We have also Kevin Cockin from Sheridan Auto Tech and
Speaker 4: Jeff Thick Kimmeer Transmission.
Speaker 5: And if you put all three of them together, you
Speaker 5: got a half a.
Speaker 4: Brain there, I mean half of a genius, super genius. No, no,
Speaker 4: we're going to talk cars. These guys with these guys
Speaker 4: forgot you don't need. That's how smart they are. So
Speaker 4: if you're looking for answers for car problems, question complaints,
Speaker 4: including sales. By the way, we'll talk about that as well.
Speaker 4: Now I will also talk about anything on your mind.
Speaker 4: We don't always have to do uh cars on car Day.
Speaker 4: We call it car Day because we usually save all
Speaker 4: of the car problems, questions, complaints for when we have
Speaker 4: our experts in. So call in about cars at three
Speaker 4: oh three seven one three talks seven one three, eight,
Speaker 4: two five five, or at three oh three Martino three
Speaker 4: oh three, six two seven, eight four sixty six.
Speaker 5: Or you uh call three oh three Martino three oh three,
Speaker 5: six two seven eight four six six.
Speaker 4: I always ask this. It's just a part of car Day,
Speaker 4: and I'm gonna ask again about let's talk about.
Speaker 6: It's also hard today, Tom, That's something it is.
Speaker 5: It is piece to day, and I appreciate that, especially
Speaker 5: because Doc bought today. You should have saw the cobwebs
Speaker 5: when he opened his wallet.
Speaker 7: That's what the noise was.
Speaker 4: Anyway, talk about the window again for parts uh closing
Speaker 4: normal saying.
Speaker 7: What I think, it's more of the same. I think
Speaker 7: we're just getting so used to it that is normal anymore.
Speaker 8: I think a lot of the manufacturers and are vendors,
Speaker 8: you know, they've just gotten used to. You know, if
Speaker 8: wet the inventory less, they're actually paying less in their taxes.
Speaker 8: So they're keeping things in strategic places and having them
Speaker 8: shipped in.
Speaker 5: Yeah, they just learned that people will live with it.
Speaker 7: Yep.
Speaker 5: Okay.
Speaker 4: By the way, just as a side note, I was
Speaker 4: looking for a piece of tape to mcguiver my headphones.
Speaker 4: There's not a piece of tape in this building. In
Speaker 4: this entire building, there is not one piece of tape.
Speaker 5: Not one.
Speaker 4: How about a rubber band? Would that be asking for?
Speaker 4: Like world peace? A rubber band? Certainly there's got to
Speaker 4: be a rubber band or a scoonie. The scoonie is
Speaker 4: that scrungey? What do they call the thing for your hair?
Speaker 7: Scrungey?
Speaker 4: By the way, I do want it. On a serious note,
Speaker 4: I'm going to take race call. I want to address
Speaker 4: the helicopter crash. Probably the only person in the media
Speaker 4: here in Denver that can do so with authority and credibility.
Speaker 4: Since I've been flying helicopters for twenty one years or
Speaker 4: twenty two years, been flying fixed swings and other aircraft
Speaker 4: for fifty years.
Speaker 5: Yeah, fifty years? Hey, Ray, what's going on with you?
Speaker 9: Hey?
Speaker 10: I want to know, what can you do about these
Speaker 10: tenant winnows? All the winners have blocked out. You can't
Speaker 10: see nothing, and.
Speaker 7: This to me, it's done.
Speaker 10: Say, I don't like to be around vehicles like that.
Speaker 5: You know.
Speaker 4: A lot of them are tinted for crime, I mean
Speaker 4: for drive by and stuff, but not most of them.
Speaker 4: But there are laws regarding window tinting. They're just not
Speaker 4: being enforced, just like most laws in traffic. The only
Speaker 4: time they enforce a law is if they see.
Speaker 5: Me speeding.
Speaker 7: Or going over the line or.
Speaker 5: A soccer mom.
Speaker 4: But I've seen people driving down the street with no tags,
Speaker 4: I mean nothing, zero And he, like Ray, says, the
Speaker 4: windows tinted out. So what are the rules? On a
Speaker 4: serious note, what are the rules for tinting?
Speaker 10: They said, cannot be tinted and then.
Speaker 4: Not at all, not even that top strip like the sunshade.
Speaker 7: I know that sunshade is different. Yeah, you can't tint
Speaker 7: the windshield though.
Speaker 4: Wow, okay, so what about side windows? How dark can
Speaker 4: they be?
Speaker 7: I'm not sure the measurement, you know, but it's it's
Speaker 7: they have a stre definitely a standard.
Speaker 5: You carry something with them, Ray, what can you do
Speaker 5: about it?
Speaker 11: Though?
Speaker 5: If they're not going to enforce it. What can you do?
Speaker 10: You need to call the police chief, need to call
Speaker 10: the mayor. It's a five hundred dollars fine the first time.
Speaker 10: The second time it's five thousand dollars time and no
Speaker 10: one doing anything, No one.
Speaker 8: All right, well man, I'm looking here. You can actually
Speaker 8: have them pretty dark in Colorado. Basically, they have to
Speaker 8: allow at least twenty seven percent of a natural light
Speaker 8: come through the window. That's basically all they really say
Speaker 8: about it.
Speaker 4: Twenty seven percent only for the side windows. That's twenty
Speaker 4: seven percent of light, meaning seventy three percent dark, seventy
Speaker 4: three percent dark. Yep, wow, Craig, Okay, thank you for that.
Speaker 4: By the way, for bringing that to our attention. We
Speaker 4: will look into it. And Craig, what's going on with
Speaker 4: your breaks? What's going on with your breaks?
Speaker 12: Well, it's actually my son's car. He took it to
Speaker 12: an independent facility that works specially specifically on pondo.
Speaker 13: Is inaccurate?
Speaker 6: Okay.
Speaker 12: They told him that it needed new roadors, but it
Speaker 12: did not need pads.
Speaker 4: New roadors but not new pads. Why wouldn't you do both?
Speaker 4: That's so stupid. That would be a pads are.
Speaker 5: Cheap, I mean, but so what he's saying is they're
Speaker 5: they're they're they're.
Speaker 4: Wearing abnormally, but they're not down to the the markers.
Speaker 4: Is that what they're saying, So you can do the
Speaker 4: disc put those old pads back on. How stupid would
Speaker 4: that be?
Speaker 5: Guys weighing on it's a strange one.
Speaker 7: Yeah, well go ahead.
Speaker 12: What makes the problem worse? They weren't even the right
Speaker 12: size pads. Now, he bought the vehicle used, he's owned
Speaker 12: it for a couple of years. This particular independent facility
Speaker 12: has worked on his car before. So when he took
Speaker 12: it in to have the brakes done, you know, after
Speaker 12: they told him that he could you know, he still
Speaker 12: had brake pad where left they did the rotors without
Speaker 12: doing the pads. Like I said, that's stupid problem to me, though,
Speaker 12: they're trying to put it on him. He's he's not
Speaker 12: very car oriented.
Speaker 5: What do you mean? What do you mean they're trying
Speaker 5: to put what on him? What? What are they trying
Speaker 5: to put on him?
Speaker 12: That they put on the invoice that he requested that
Speaker 12: they keep the old pads on, and then they made
Speaker 12: a note that the pads may wear uneatenly or make
Speaker 12: noise because he didn't do the pads.
Speaker 14: So when you say they put that on the invoice,
Speaker 14: they put that on his original invoice.
Speaker 12: Yes, So then we I drove it and felt a
Speaker 12: clunk in it, so we took it to somebody else
Speaker 12: for a second opinion. And he looked at the brakes
Speaker 12: and he says, you know, he sent me a photo.
Speaker 12: The pads that are in there aren't even the correct size.
Speaker 12: So when he breaks, that pad is clanking back and
Speaker 12: forth within the caliber. So I took it back to
Speaker 12: the people that get break no.
Speaker 7: But that's why, you know a real shot. I mean,
Speaker 7: Jesse and I were just talking. He just stepped out.
Speaker 7: But I would not do that job. I would refuse,
Speaker 7: you know, no matter how much money a customer would
Speaker 7: offer me. That's just half a job. You can't do
Speaker 7: proper work. So a good shop wouldn't have done it.
Speaker 5: I heard one time a guy came in with his.
Speaker 12: Own they wouldn't have allowed him out of there. Well,
Speaker 12: see what I think they missed. They missed the pads
Speaker 12: that were on the vehicle weren't even the right size.
Speaker 12: They indicated that he had fifty percent of the wear
Speaker 12: but they completely missed the fact that they don't even
Speaker 12: fit properly. And my beef with them is why did
Speaker 12: you allow him to go out of the facility that
Speaker 12: way without telling him we won't do the work on
Speaker 12: this vehicle unless you do.
Speaker 7: Pad then roters Yep, no, I agree, So that's a
Speaker 7: good reason, and I go back.
Speaker 12: So when I confronted him, he got hot at me
Speaker 12: on the phone and to the point where I've had
Speaker 12: previous problems with this facility. My son, for whatever reason,
Speaker 12: had a loyalty to do business with them, and when
Speaker 12: I confronted him, why do you let him out of
Speaker 12: there this way? He got hot at me because he
Speaker 12: screwed me over on a repair previously. I gave him
Speaker 12: a bad review, and instead of focusing on the problem
Speaker 12: with my son's car, he jumped on my butt about
Speaker 12: a bad review I had left him and then refused
Speaker 12: to fix my son's car, so we had to take
Speaker 12: it somewhere else.
Speaker 7: Oh hello, hello, I'm not I'm not hearing you either.
Speaker 5: You're not hearing me. Hell, you're hearing me now? Good? Okay,
Speaker 5: So what do you want us to do?
Speaker 15: Well?
Speaker 12: I'd like to give out a fire beware to not
Speaker 12: go to this facility. You know, I wanted to get
Speaker 12: your guys's opinion as to if you consider that to
Speaker 12: be shoddy.
Speaker 5: I mean it's not okay.
Speaker 12: You would call how do you industry?
Speaker 16: Did you break that way?
Speaker 13: Absolutely?
Speaker 2: Just time in there, bro com, I hear the sound
Speaker 2: of a huge axe being.
Speaker 5: Correct, That's what I was thinking.
Speaker 17: And you know, and I would boil it down. I
Speaker 17: would boil Craig's call down to this. And this is
Speaker 17: kind of oversimplifying it, but to make my point as this,
Speaker 17: this shop did not babysit my son to the greatest
Speaker 17: extent possible. I think that if we look at the
Speaker 17: original work order, we'll see that Craig's son declined new pads,
Speaker 17: which is why they put that on the UH on
Speaker 17: the work order, and I think that's what's going on.
Speaker 2: And furthermore, they.
Speaker 12: Completely, they completely you know, it took just one observation
Speaker 12: by somebody else to go okay, they didn't do the pad,
Speaker 12: but they let him go out of there with the
Speaker 12: wrong size pads. Not only you know, the existing pads,
Speaker 12: but the pads that were on there weren't even the
Speaker 12: right size from a previous UH.
Speaker 17: The sh I understand, Craig. What does the original work
Speaker 17: order say? Does it say customer declined new padsop?
Speaker 5: No, I don't think he hung up. Hold on, I
Speaker 5: don't think he hung up here.
Speaker 2: I think he got disconnected.
Speaker 4: No, no, there he is, Craig. Go ahead, No he did.
Speaker 4: I guess he's gone.
Speaker 2: Craig, please call us back.
Speaker 5: So what's your point there?
Speaker 2: Well, my point is id by the way talking.
Speaker 17: I predict that when the shop now, it would be
Speaker 17: great if Craig can email us the original work order,
Speaker 17: not the invoice. Yeah, and I predict that the shop says, hey,
Speaker 17: you need new rotors your you know, your brake pads
Speaker 17: are halfway down, and he declined in order to save money,
Speaker 17: which is understandable. He'd declined the new pads and he
Speaker 17: should have gotten them. And I think Craig's position could
Speaker 17: be boiled down to, hey, they didn't babysit this job.
Speaker 17: They should have told them.
Speaker 7: Yeah, well not so much told him. I mean we
Speaker 7: would not have done the work. Oh no, I would
Speaker 7: have put the tires back on and put it out
Speaker 7: in the parking once they come again.
Speaker 4: We had a guy one time, like I said, brought
Speaker 4: his own sparkplug said here, I had these spark plugs
Speaker 4: I found in my garage. You know, I mean, come on,
Speaker 4: there's certain customers you turn away. I got to take
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Speaker 4: oh three nine two zero sixteen twenty two. Hi Tom
Speaker 4: Martine here THREELL three seven to one three talk seven
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Speaker 5: Eight two five.
Speaker 4: Ive, don't forget the castle Rock Home Show starting today
Speaker 4: at noon castle Rock Home Show. And I'm telling you, man,
Speaker 4: you really really want this. It's it's a great show.
Speaker 4: And it's at the Douglas County Fairgrounds and they have
Speaker 4: more than four hundred people. I'm running down there tomorrow
Speaker 4: maybe hope to see you there. It's open today, tomorrow
Speaker 4: and Sunday. Castlerockhomeshow dot com for tickets. They're all free,
Speaker 4: free tickets, free parking. Now I'll go to Craig the
Speaker 4: issue with the oh way we did that? What did
Speaker 4: we conclude on this thing with Craig and his sun?
Speaker 4: Did he come back on?
Speaker 5: Craig? You're back up now, Craig.
Speaker 15: Yes, Tom real quick.
Speaker 18: I'll try to keep it.
Speaker 4: I guess what they're saying is you can't hold that
Speaker 4: shop responsible for what your son requested.
Speaker 5: Does that what it boils down to?
Speaker 19: Please listen.
Speaker 12: Yeah, he goes in for a break inspection. They tell
Speaker 12: him he needs rotors, but he has fifty percent left
Speaker 12: on his heads, so he assumes it's okay to leave
Speaker 12: those pads on there. They do not there may be
Speaker 12: a problem with noise, but what they failed to recognize
Speaker 12: with the pads that were on there were the incorrect size.
Speaker 5: Well why should they that was done by a previous shop, right, yeah,
Speaker 5: but he's bringing it.
Speaker 12: He's bringing them in to get fixed at a shop,
Speaker 12: and they don't they oversee, they looked okay.
Speaker 4: So let's let's examine that this guy's not all wet.
Speaker 4: You take your car in for a break inspection and
Speaker 4: they say you have fifty per pad left.
Speaker 5: You need rotors.
Speaker 4: But what what I think what Craig is saying makes sense.
Speaker 4: Why didn't they say, oh, by the way, they're the
Speaker 4: wrong pads.
Speaker 5: So we don't know what they said.
Speaker 14: All the paperwork says is that they that the customer
Speaker 14: declined the brakes.
Speaker 2: They could have said, hey.
Speaker 5: We recommend you and he's like, no, let's just do
Speaker 5: Could it.
Speaker 4: Be that they did recommend that he needs new pads.
Speaker 12: No, there's no notes of the pads being the incorrect
Speaker 12: size until we brought it. Okay, So let's and then
Speaker 12: because I brought it, I got.
Speaker 4: A game to play. And as I call it, therefore
Speaker 4: it's the therefore game. So you got to fill in
Speaker 4: the blank. And I'm serious. So my son took his
Speaker 4: car in for a break inspection.
Speaker 5: They said he needed new roads.
Speaker 4: They said his pads had fifty percent break life, but
Speaker 4: they failed to mention that they were the wrong pads. Therefore,
Speaker 4: fill in the blank. Therefore, Craig filling the blank, they.
Speaker 12: Should have never done the break service without insisting he'd
Speaker 12: do press.
Speaker 4: Therefore, therefore, what therefore he should get a full refund?
Speaker 4: Therefore what? Therefore? What what are you asking for?
Speaker 12: They told him to bring it in they would take
Speaker 12: care of the problem, and then when he brought it back,
Speaker 12: they said, it's going to cost you this much extra?
Speaker 5: How much extra?
Speaker 19: After saying that about two hundred and fifty extra?
Speaker 5: And was that for new pads, because that would be
Speaker 5: apropos No.
Speaker 20: Yes, new pads.
Speaker 4: But then I mentioned, because they don't have to pay
Speaker 4: for his pads just because they didn't note it there's
Speaker 4: the wrong pad, they don't have to buy them new ones.
Speaker 5: Guys, it's two fifty high for new pads.
Speaker 7: If they're just going to put pads on the roads
Speaker 7: they already put on there, that may be a little
Speaker 7: you know, they're going to help the guy out a
Speaker 7: hundred bucks, and maybe.
Speaker 14: Maybe they're saying, hey, we'll do the wrong What was
Speaker 14: it on them that they didn't note the pads were oversized.
Speaker 7: I think it's on them for doing half a job
Speaker 7: to start with.
Speaker 5: He just had this conversation this morning. What about you, Dimitri?
Speaker 5: What do you want to say?
Speaker 17: Well, what I want to say is that this issue
Speaker 17: hinges on what's written on the work order, because if
Speaker 17: the customer declined new pads, does the shop really then
Speaker 17: have a responsibility to examine the existing pads and see
Speaker 17: if they're the right pads or do they just go
Speaker 17: on with their life and say, I think the guy
Speaker 17: wants his old pad.
Speaker 5: Don't know.
Speaker 4: I think with a brake inspection, if they had the
Speaker 4: wrong pads on there and he declined pads, maybe they
Speaker 4: should have made a note.
Speaker 5: You know, we're doing the job, but you're wrong safety related.
Speaker 7: The shot takes respondibil.
Speaker 4: Are they willing to do anything right now? What are
Speaker 4: they willing to do right now?
Speaker 12: No, we had to take it somewhere else. This is
Speaker 12: why I'm calling Okay. They they didn't know. They completely
Speaker 12: missed the fact. If they go to the extent to
Speaker 12: measure the thickness of the pad, no I did it.
Speaker 4: If they went to the extent to measure the thickness.
Speaker 4: Why didn't they mention they were the wrong ones? And
Speaker 4: the answer is, I don't know. But what do they
Speaker 4: owe you because of it? That's what I'm trying to
Speaker 4: get from you. What do you think they know you?
Speaker 12: We've already we've already had the work done because they refuse.
Speaker 4: No, I know, But what part of that work do
Speaker 4: they owe you? I'm trying to get a number from you, Craig.
Speaker 4: What do they owe you?
Speaker 12: They don't owe us anything because they've dropped the ball
Speaker 12: from the word going. I don't want people going there.
Speaker 4: Okay, And what's the name of the place again? You
Speaker 4: have a right to say that, go ahead?
Speaker 13: Gay Lord's garage.
Speaker 4: Gay Lord's garage. Wait, that's an old garage. Hasn't that
Speaker 4: guy been around forever?
Speaker 5: Gay Lord's Garage?
Speaker 7: I don't know if this oh.
Speaker 2: Yeah, yeah, yeah, gay lords.
Speaker 4: We never get complaints about then. Okay, I'm sorry it happened, Brot.
Speaker 4: We got to move on though. He brings up a
Speaker 4: good point. Susan h Suzanne, Suzanne, Welcome to the show.
Speaker 5: I'm Tom Martinez. What's going on? Suzanne? Oh?
Speaker 21: Hi, thank you so much for taking my call.
Speaker 5: Yes, Suzanne, what's going on?
Speaker 21: I'm a little nervous.
Speaker 5: Okay.
Speaker 21: Well, first of all, just why I'm calling this because
Speaker 21: I'm divorced, mom of free. I work a lot, about
Speaker 21: sixty five hours a week and I'll check the paycheck.
Speaker 21: So so this is really important. Whatever happened, you know,
Speaker 21: this is why I really need to make the right
Speaker 21: move here.
Speaker 15: Okay, So thank you so much.
Speaker 21: Okay, So this involved my daughter's car, which she bought
Speaker 21: for five thousand with her own money. And it's a
Speaker 21: twenty ten Volkswagen Teak and it has about one hundred
Speaker 21: and twenty thousand?
Speaker 4: Did anyone help her buy that car?
Speaker 5: Just me? Did you have it checked out?
Speaker 1: No?
Speaker 21: But the man who we bought it from works on
Speaker 21: he that's all he owns her Volkswagen.
Speaker 4: Okay, And well he fixed and flips him. That's what
Speaker 4: he does, I'll bet you. But anyway, let's get to
Speaker 4: the problem here. No, no, no, let's just talk about it.
Speaker 4: What's the problem here? What can we do for you?
Speaker 18: Okay?
Speaker 21: So the check engine came on?
Speaker 5: Drove it for Okay? When did she buy it? First?
Speaker 5: Let's get that. When did she buy it?
Speaker 21: About two years ago?
Speaker 22: Oh?
Speaker 5: Okay, okay, okay, okay, two years ago.
Speaker 2: Got it?
Speaker 4: So now the check engine light came on recently? Yes, okay,
Speaker 4: all right, then what happened?
Speaker 21: Goes for a little bit, Okay, it just kind of
Speaker 21: started shaking then, not exactly sure how to describe it.
Speaker 21: We both witnessed it and sat in the car and
Speaker 21: it was just kind of shaking.
Speaker 16: It was very rough.
Speaker 5: Yeah, it was.
Speaker 4: Does she do regular maintenance, oil changes, adding oil and
Speaker 4: all that? Yeah, okay, so what happened? So engine light
Speaker 4: comes on and it starts shaking? Then what happens?
Speaker 21: Okay, So we had a guy who we had talked
Speaker 21: with before. His name is Marcus. He works for break Plus.
Speaker 21: So I called him and had it towed over there.
Speaker 21: And he has worked on volkswagons for about twenty five years,
Speaker 21: and so we felt pretty confident.
Speaker 15: And they everyone at breaks Plus if a vw.
Speaker 21: Comes in, they referred to him and he works for them. Okay,
Speaker 21: so had it toad over there. He spent several days
Speaker 21: on it. The charges are about sixteen hundred dollars.
Speaker 4: Well the car's not okay, the car's not worth it,
Speaker 4: But what did they do for sixteen Well? Keep going now, first,
Speaker 4: keep going for your story, go.
Speaker 21: Ahead, Okay, So they replaced he did it ran a
Speaker 21: diagnostic and the main problem is a manifold, so he
Speaker 21: replaced that.
Speaker 5: And then what else?
Speaker 4: As long as you're as long as you he repairs.
Speaker 4: What are the main categories of repairs manifold?
Speaker 5: What else?
Speaker 21: Spark plugs, coils, that's all?
Speaker 5: Yeah, and to tune up obviously, yeah.
Speaker 16: Maybe yeah.
Speaker 5: Of course the.
Speaker 21: Problem is is that it still is misfiring, and so
Speaker 21: the car is inoperable.
Speaker 4: Is it doing the same exact thing it did before
Speaker 4: he did the repairs?
Speaker 21: It sounds like it.
Speaker 2: Okay, so hold on.
Speaker 4: Jesse, Jesse Schillinger, what do you think, honest accurate auto?
Speaker 5: What was the shaking? Do you think to begin with?
Speaker 14: It's hard to say, but definitely a misfire. Now you're
Speaker 14: saying it's still doing it? Did you, guys pick it
Speaker 14: up and it was still doing it when you picked
Speaker 14: it up, or it stopped and now it's come back.
Speaker 21: No, So just one more quick stns or two. He
Speaker 21: suggested that I toe it to have it towed to
Speaker 21: a place called Hardy Motor Works, and they are on
Speaker 21: Darton Parker, and so I went over there before I
Speaker 21: had it towed and a man there so that they
Speaker 21: will not take the car, and even if they did
Speaker 21: take the car, that they would take everything out that
Speaker 21: was replaced.
Speaker 4: Nobody wants to inherit an old problem. But why did
Speaker 4: this guy say, take it somewhere else? I would have
Speaker 4: said to him, wait a minute, I wait a minute.
Speaker 4: I paid sixteen hundred bucks. What do you mean to
Speaker 4: take it somewhere else? What do you mean take it
Speaker 4: somewhere else?
Speaker 21: You said that they don't have the proper tools.
Speaker 5: But what did he say? What was wrong with it?
Speaker 5: Did he say?
Speaker 4: What was wrong with it? Did you even need that
Speaker 4: sixteen hundred dollars?
Speaker 18: What's that?
Speaker 21: He said?
Speaker 16: It has to do it?
Speaker 21: Probably with a belt, with.
Speaker 2: A timing, with the timing chain, timing the timing chains.
Speaker 5: Okay, is it irretrievable or irreparable?
Speaker 14: Irrepertable? It's repairable. But he shouldn't have gone as far
Speaker 14: as he did in charge of them.
Speaker 4: In other words, that sixteen hundred may not have been needed.
Speaker 4: Thefold the intake manold, what the hell was he thinking?
Speaker 7: He had a vacuum leak? Probably, you know, so, I.
Speaker 5: Mean she should get some of that money back.
Speaker 7: He was just hut.
Speaker 5: He was, Hey, don't you agree she should get some
Speaker 5: of that money back? She paid sixteen hundred bucks. She
Speaker 5: may not have needed it.
Speaker 4: Still turns out she has another problem, which is a
Speaker 4: timing chain.
Speaker 6: Well, he's going to argue that he did the work.
Speaker 5: That's right, that's exactly right.
Speaker 14: But that's why the other shops denying taking this car
Speaker 14: because they want it back to normal before they get it.
Speaker 5: They don't.
Speaker 2: Dog.
Speaker 5: Would you be willing to call the guy and say, look,
Speaker 5: what's up?
Speaker 6: Yeah, I'll ask him if he'll over to find some
Speaker 6: of the money.
Speaker 5: Yeah, man, okay, sixteen go ahead, but you.
Speaker 15: Know I have not paid.
Speaker 16: I haven't paid.
Speaker 5: Good dud doud dud dud. Then have him put it
Speaker 5: back to normal. One.
Speaker 4: Let's call him and ask how he feels about the repair. Anyway,
Speaker 4: But Doc, even though she didn't pay, I got to
Speaker 4: take a break. Three or three seven one three Hold on, okay,
Speaker 4: don't go away, says An. We're on your side here,
Speaker 4: three or three seven one three A two five five.
Speaker 5: We got more coming up.
Speaker 4: Go with a sure thing, Denver. It's best roofer Excel
Speaker 4: roofing dot com. You don't pay a cent until you're
Speaker 4: contenth time for an insurance check up free no obligation.
Speaker 4: In comparison, call Compass Insurance paying too much your coverage
Speaker 4: at dozens of insurance companies find out now three oh three,
Speaker 4: seven to seven to one help. You'll think you're his
Speaker 4: only customer when you choose Frank durand the real estate
Speaker 4: man dot com to list your home with Remax Alliance
Speaker 4: three oh three nine two zero sixteen twenty two.
Speaker 5: Hi Tom Martinez here at three oh three seven one
Speaker 5: three talk seven one three two five five.
Speaker 23: Wow.
Speaker 4: You know what happens when car places do repairs you
Speaker 4: don't need, but they try to go after the problem,
Speaker 4: and you do get the service, You do get the part.
Speaker 5: But it's not what you went in for.
Speaker 4: I often used to say, not often used to say,
Speaker 4: still say it too that you can create a mini
Speaker 4: contract with your repair invoice.
Speaker 5: If they said we're going to we're going to replace.
Speaker 4: In this case they replace the spark plugs, coils and manifold,
Speaker 4: you can put down too, correct, this, this and this.
Speaker 4: You can do that on a new voice, and then
Speaker 4: they put their money where their mouth is. Many shops
Speaker 4: Hunt and Peck Kevin, explain what you've seen with some
Speaker 4: of these chain operations.
Speaker 7: Well, that's that's exactly what we see. They all come
Speaker 7: in with misfire issues and they all come in with
Speaker 7: new plugs, coils and injectors, and then they throw their
Speaker 7: hands up and you know, they say, you're going to
Speaker 7: take what else? Yeah, and now now we got to
Speaker 7: be mechanics. Now you got to figure it out. But
Speaker 7: you can't hope that they did it right either. That's
Speaker 7: the challenge.
Speaker 4: They're all right for repair, for remove and replace if
Speaker 4: it's a full, if they find the right thing, but
Speaker 4: finding it's the key. What I want to know is
Speaker 4: why would they have done this without checking all the
Speaker 4: other elements.
Speaker 14: Because they don't have the equipment. He said that to
Speaker 14: their they don't have the tools to.
Speaker 5: Check the others. I mean timing, that's basic, isn't it.
Speaker 5: Not on a time Jane, you go into it.
Speaker 4: Yeah, it's que the timing of a car. You don't
Speaker 4: have to go into anything.
Speaker 7: It's internal. You got pulling covers off to inspecre And.
Speaker 8: Like Chesse was saying too during the break, the odds
Speaker 8: are it wasn't just missfire coats she had in there.
Speaker 8: She probably had cam codes or something. It would have
Speaker 8: led you down that path.
Speaker 5: But is there a code that would have indicated timing? Absolutely? Yep, absolutely,
Speaker 5: And if.
Speaker 4: They knew how to read it, they would have said, oh,
Speaker 4: this is a timing issue. I think they threw repairs
Speaker 4: at her. She didn't need thinking. Look, at least we'll
Speaker 4: get some money out of this woman.
Speaker 7: Hope, ope, for the best.
Speaker 4: That's what I'm thinking. That's what I'm thinking. I don't
Speaker 4: know the situation that breaks plus anymore. They used to
Speaker 4: be family owned and operated. Larry used to be in
Speaker 4: charge and his sons. I don't know who's got it
Speaker 4: now or what's going on. I can't say we get
Speaker 4: an abundance of complaints about him, but we're certainly going
Speaker 4: to have Deputy Doc look into this. One h three
Speaker 4: oh three seven one three talks seven one three A
Speaker 4: two five five.
Speaker 5: Now let's go to uh.
Speaker 4: Christy has an update. I want to go to Jan.
Speaker 4: She's been waiting longest, Jan, and then I'll go to Christy.
Speaker 4: Thank you, Jan, Let's talk to you. What's going on?
Speaker 5: Jan?
Speaker 20: Hey Tom, Tom, it's Jan. Yeah, I'm a guy.
Speaker 5: What's happening.
Speaker 20: I have a problem with Wheels America.
Speaker 5: Wheels America what what is Wheels America.
Speaker 20: So they're kind of a They're a firm that the
Speaker 20: insurance companies go to and car claims. They referb OEM wheels.
Speaker 20: So let's say you got a crash, you got to
Speaker 20: replace the OEM wheel and then you know they the
Speaker 20: insurance company will get a referb from them.
Speaker 5: And they're called their Wheels America. Got it? Okay, So
Speaker 5: tell me what's going on.
Speaker 20: So I have a vehicle where the OEM wheels were
Speaker 20: getting pretty trash, so I they I ordered three of
Speaker 20: the referbs from them, and they give you a credit.
Speaker 2: Now, now, are you.
Speaker 4: An individual that just wanted to replace your wheels?
Speaker 5: What's the story with you?
Speaker 20: Definitely, I'm an individual. I just wanted to get some
Speaker 20: refirm wheels on my OEM car. I got you, and
Speaker 20: so I took the the original wheel off the spare
Speaker 20: tire and that was one of the four. And then
Speaker 20: I ordered three referms from Wheels America.
Speaker 7: Got it.
Speaker 20: And and when you get those, they send you the
Speaker 20: wheels and then you can throw them the boxes and
Speaker 20: they give you a free shipping return and they give
Speaker 20: you a credit for the Okay.
Speaker 5: So okay, So it's an exchange exactly.
Speaker 20: Yeah, but I tell you know, I obviously bought three
Speaker 20: wheels that were referbed got it, got it, yeah, get
Speaker 20: They give you a lifetime warranty, yeah wheels.
Speaker 7: Yeah.
Speaker 20: Oh I've had them a while. And now they're when
Speaker 20: did you order?
Speaker 5: When did you order these?
Speaker 20: Couple of years ago?
Speaker 5: Okay?
Speaker 4: And so what's wrong with them that would be covered
Speaker 4: under their warranty?
Speaker 20: There, they're they're crazing whatever. It's like if it's clearcoat,
Speaker 20: uh huh, I know what the process is, the is,
Speaker 20: but they have there's like a crazy it's all spider web.
Speaker 5: On the How long is the warranty?
Speaker 20: Did you say lifetime?
Speaker 5: And but what is it a lifetime warranty against?
Speaker 20: Well, that's why that's why i'm calling.
Speaker 4: Did you read the lifetime I mean the lifetime warranty?
Speaker 2: Go ahead?
Speaker 20: Yeah, I sent this in. I wrote this up, sent
Speaker 20: this and I sent you guys.
Speaker 4: I'm looking at it. I'm going to look at it
Speaker 4: right now. I have your email, so let me look
Speaker 4: at it.
Speaker 14: Their website says guaranteed on guaranteed control work and finished
Speaker 14: work as well.
Speaker 4: So finish would be the crazing. If the clearcoat is crazing.
Speaker 4: It's probably the clear coote.
Speaker 5: Don't you think I would assume that's what I'm thinking?
Speaker 2: Or when they whatever.
Speaker 5: Bake did it didn't do what? Who diagnosed it? Jan?
Speaker 5: Just you yourself?
Speaker 7: I did, yes?
Speaker 5: And what do they say to you?
Speaker 20: I just said, I sent the pictures in. I said, hey,
Speaker 20: you know, here's the problem in the wheel, and you
Speaker 20: have to warranty.
Speaker 23: What do I do?
Speaker 20: And and they came back and said, now it's not
Speaker 20: covered by warranty. And I said, well, what's what is
Speaker 20: the warranty covered? And they gave me like four reasons,
Speaker 20: which is in that email.
Speaker 5: Now do you see that? Do you see the pictures here? Guys?
Speaker 4: That low moment? To me, that looks like roadwear. I mean,
Speaker 4: is is roadware different? But look at that he's calling
Speaker 4: that crazy. I'm calling that gravel. I mean, I don't
Speaker 4: see it crazy. It would be crazy on this part too,
Speaker 4: in the center. It's only on the absolute edge of
Speaker 4: the rim where you might be driving.
Speaker 5: See it on there, guys. But but here's what I
Speaker 5: want to ask.
Speaker 4: I want Jan to be covered, But is our road
Speaker 4: conditions covered that We're all looking at this photo and
Speaker 4: if you want to picture it. It's a pick sure
Speaker 4: of a photo and looks like a bunch of rock
Speaker 4: scratches around the edges. But the middle, the middle is
Speaker 4: not crazy at all. So that tells me it's the
Speaker 4: road doing it. Listen, I'm not I'm not disputing with
Speaker 4: you that it definitely is wearing. My question is does
Speaker 4: it does it? Is it a guarantee against road rash?
Speaker 4: That's what that is in my opinion. First of all,
Speaker 4: do you guys agree it's road rash or not?
Speaker 7: I mean, it kind of looks like a rub on it.
Speaker 4: Yeah, it's it doesn't look like it's a defect in the.
Speaker 14: Finish, is what I'm saying, because the fact that the
Speaker 14: middle's not defective is I'm sure what they're arguing.
Speaker 5: It's not defective all the way, Did they give you
Speaker 5: a reason for the rejection?
Speaker 4: Because I'm not I see your email here, I just
Speaker 4: don't have time to read live on the air all
Speaker 4: of it.
Speaker 5: Did they actually did they give you a reason?
Speaker 20: Yeah? I mean I'm not looking at a time, but
Speaker 20: they gave me like four reasons whatever. But I'm telling
Speaker 20: you it's not road rash. Okay, I get there's a
Speaker 20: picture of the oe M wheel that was installed at
Speaker 20: the same time of their three, and that has zero
Speaker 20: of that on it.
Speaker 5: You're saying the finish did not hold up. It is
Speaker 5: road rash. What you're saying is the finish didn't hold up.
Speaker 20: The fish didn't hold up. It's that roads the other.
Speaker 4: So we're both saying the same thing, except one thing
Speaker 4: is different. It absolutely positively is coming from the road
Speaker 4: because of where it is, you can trace that. Why
Speaker 4: then tell me why isn't the rest of the wheel crazing.
Speaker 4: Why is it only crazing around the very edge where
Speaker 4: the tire meets the road.
Speaker 20: Now there's there's more. It goes beyond the edge of
Speaker 20: the wheel. You know, I didn't send you pictures of
Speaker 20: the other two, but it goes beyond the eden.
Speaker 5: Either it's road rash or it's not. But see, here's
Speaker 5: what I'm saying to you. Even if it is road rash,
Speaker 5: you can.
Speaker 4: Make the argument that the finish did not hold up.
Speaker 4: And that's what you're guarantee is even if it is
Speaker 4: road rash. To argue with those people about what it is,
Speaker 4: if they want to get technical, doesn't matter. Your finish
Speaker 4: did not hold up, did you look at exclusions.
Speaker 20: Now, I don't have the list of you know, I
Speaker 20: just wrote back, can you.
Speaker 5: Okay, I'm looking at your email.
Speaker 4: In your email, did you did you leave me a
Speaker 4: copy of the entire warranty?
Speaker 20: I don't have the copy of the entire warranty. Okay,
Speaker 20: Look at guys say lifetime warranty doesn't matter who did,
Speaker 20: YadA YadA, So it's pretty open ended.
Speaker 15: Hey, Jen, and I was jammed.
Speaker 18: Yes.
Speaker 17: Hey, while they're looking at your photos, you said that
Speaker 17: the denial letter listed four reasons that they denied the
Speaker 17: warranty claim. What were those four reasons?
Speaker 20: That's why I said, I don't have this pulled up,
Speaker 20: and that's why I put it all together and email
Speaker 20: that night.
Speaker 4: I gotta take a break. Hold on, I got to
Speaker 4: take this break go with a sure thing Denver's Best
Speaker 4: roofer Excel roofing dot com.
Speaker 5: You don't pay a cent until you're content.
Speaker 4: Time for an insurance check up, free no obligation comparison
Speaker 4: call Compass Insurance paying too much your coverage at dozens
Speaker 4: of insurance companies find out now three oh three seven
Speaker 4: seven to one help. You'll think you're his only customer
Speaker 4: when you choose Frank durand the Real Estate Man dot
Speaker 4: com to list your home with Remax Alliance three oh
Speaker 4: three nine two zero sixteen twenty two.
Speaker 1: Ripped New needs who you don't have to run anxious
Speaker 1: success as we can. Shooter's gonna help.
Speaker 3: Come six is the Troubleshooter Show.
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Speaker 4: you'll have such a good time. I hope to see
Speaker 4: you there tomorrow. Anyway, let's keep going here. So today's
Speaker 4: car Day. I have Kevin Collking with me from Sheridan Autotech,
Speaker 4: Jeffickimera Transmission, and Jesse Schillinger drove up from Colorado Springs
Speaker 4: Honest Accurate Auto and thank you all for being here.
Speaker 4: We've been talking about what happens when you do repairs,
Speaker 4: and I just want to put it out there.
Speaker 2: Okay.
Speaker 5: I have always said when you take an older car in,
Speaker 5: or a car that has multiple problems, or a car
Speaker 5: that has.
Speaker 4: A problem, any one of them, it could be you
Speaker 4: come in with a symptom. You come in with something happening.
Speaker 4: That's what usually brings the consumer to a repair shop.
Speaker 4: They hear a rattle, they feel a bump, they have
Speaker 4: a knock, they have a weird vibration. Something makes them
Speaker 4: go into the shop. The shop looks around, and it
Speaker 4: could be that the shop recommends things they do need,
Speaker 4: but it will not it will not cure the problem
Speaker 4: they came in for. But they say something like, well,
Speaker 4: you need this, and you need this. The consumer doesn't
Speaker 4: often ask will that correct this or this?
Speaker 18: You see?
Speaker 5: I don't know what mechanics think.
Speaker 4: When so you have a car that comes in and
Speaker 4: it needs multiple items, do you tell people, look, I
Speaker 4: know you came in for this knock, but it also
Speaker 4: needs this, which may or may not fix this.
Speaker 14: Absolutely, Yeah, we do a full vehicle inspection report and
Speaker 14: we explain to the customer that all this stuff doesn't
Speaker 14: need to be handled now, but we do this to
Speaker 14: make sure we're both right.
Speaker 5: So but what if what what you do doesn't fix
Speaker 5: the problem?
Speaker 18: What do you so?
Speaker 4: My scenario is this, if it needed it anyway, and
Speaker 4: they consent it to it and you disclose, it may
Speaker 4: or may not.
Speaker 5: Fix the problem. I think you're in the clear.
Speaker 4: But what do you think in general when you do
Speaker 4: a repair, because this has happened to all of us,
Speaker 4: I mean all of you.
Speaker 5: If you do a repair that did not fix the problem, what.
Speaker 18: Do you do?
Speaker 8: Sure? I mean it happens all the time. I mean
Speaker 8: you mentioned bumps and clunks, So I can't tell you
Speaker 8: how many vehicles I've gotten into. We're driving down the road,
Speaker 8: we hear three different noises.
Speaker 5: So what do you do?
Speaker 8: You actually have to get the customer in the car
Speaker 8: with you to identify which noise is that you're looking
Speaker 8: for me to fix.
Speaker 5: Okay, So if you do a repair and it doesn't
Speaker 5: fix it, what.
Speaker 8: If I recommended it and it didn't If if I
Speaker 8: told them I didn't know what was going to fix it,
Speaker 8: but you need it done anyway, then that was a
Speaker 8: fair different, right, you know. If I did it and
Speaker 8: I said, yes, this is going to take care of
Speaker 8: your complaint, well, I mean I kind of have to
Speaker 8: eat that. I was the one that recommend it.
Speaker 5: Do you feel the same way, guys?
Speaker 7: Absolutely?
Speaker 4: Absolutely so, then, Deputy Doc, what did breaks plus say?
Speaker 4: These guys are saying if they recommended it and it
Speaker 4: needed it, they said, and it doesn't fix the problem,
Speaker 4: they would eat it. But if they said, look, this
Speaker 4: may or may not, or you need this anyway, that's
Speaker 4: a different story. What did they say at breaks plus
Speaker 4: about the repair?
Speaker 24: They said that they threw a code that was the
Speaker 24: manifold they replaced, that it was still showing a random misfire.
Speaker 24: They put in spark plugs and coil that didn't fix it.
Speaker 24: They didn't charge you for the diagnostic, They didn't charge
Speaker 24: you for the coil and spark plug, either product or labor.
Speaker 24: And he felt that what they did was worth sixteen
Speaker 24: hundred dollars.
Speaker 4: They said what they did was worth sixteen hundred and
Speaker 4: she needed it anyway, right, Okay, did they ever tell
Speaker 4: her that would cure the problem or did they say
Speaker 4: that they just went by the code.
Speaker 6: Did not ask that, but it sounds like they went
Speaker 6: by the code.
Speaker 4: Okay, So Kevin, if you go by the code code,
Speaker 4: can you be called that's not negligent?
Speaker 5: Is it?
Speaker 4: If you go buy the code? Is there such a
Speaker 4: code that might say intake manifold?
Speaker 5: There's no codes there.
Speaker 7: The exact same code came back, but there's no definitive code.
Speaker 7: I shouldn't say there aren't any. There's a few that
Speaker 7: if you get a code, the computer is condemned. I
Speaker 7: mean there's a couple. But code is just the start.
Speaker 7: That's not the that's not inclusive to anything.
Speaker 5: Yeah, autos on polls codes for free for free.
Speaker 14: They'll even tell you what part may fix it, and
Speaker 14: you can buy it, but it doesn't always clear your light.
Speaker 4: So they did the manifold, but I take issue with
Speaker 4: them based on these guys research that they did not
Speaker 4: charge for anything else. First of all, a manifold at
Speaker 4: full list price is four hundred bucks.
Speaker 5: Did you say yeah?
Speaker 2: From Bultimore dealer list is for sixteen.
Speaker 4: You guys found refurbished ones for two hundred. So let's
Speaker 4: say full list, full list, four hundred sure, how much
Speaker 4: labor to put it in full?
Speaker 2: Three point nine hours?
Speaker 4: How much would that cost? Eight hundred bucks eight hundred
Speaker 4: plus four hundred twelve hundred?
Speaker 5: And what was she charged?
Speaker 7: Sixteen?
Speaker 5: Well, okay, so she paid for the coils and plugs
Speaker 5: is what they did? Yeah, she they they did not
Speaker 5: throw in this. So so basically she got what she
Speaker 5: paid for and she did pay for it. So they're
Speaker 5: bsing us. They but she paid full retail for that.
Speaker 5: It didn't fix the problem, but he said she needed
Speaker 5: it anyway. I think it's going to be barking up
Speaker 5: the wrong tree to try to get that money back.
Speaker 14: I think it's going to be I think the best
Speaker 14: thing she's going to get is they recommended the Great
Speaker 14: Bolkswagen Shop.
Speaker 8: So yeah, yeah, no, Hardy's is a quality, quality place.
Speaker 8: I believe she said she had not paid them yet. Now,
Speaker 8: the argument was that Hardy would not accept the vehicle
Speaker 8: until they returned it back to the way it was.
Speaker 5: Why they want Bolkswagen Harty wants them to take out
Speaker 5: what they put in.
Speaker 7: Yeah, because he can't trust the work they did. He
Speaker 7: would have to redo or recheck everything they did before
Speaker 7: he can start.
Speaker 5: But what did they do exactly?
Speaker 7: Plugs coils in an intake.
Speaker 5: He wants them to take off the intake manifold. What
Speaker 5: does he put in his place?
Speaker 7: Well, originally wants the original.
Speaker 5: That's unreasonable.
Speaker 2: I don't think you don't think.
Speaker 7: It's what if they screwed up the installation of the
Speaker 7: intake medicine?
Speaker 5: Okay, then just take the old parts with you to
Speaker 5: the new place.
Speaker 2: But why don't do it all?
Speaker 5: No?
Speaker 7: I mean somebody's gonna have to go back and double
Speaker 7: check their work.
Speaker 5: This is terrible. This is a terrible situation. I don't know. So,
Speaker 5: so basically, right now, Jan, what what do we advise
Speaker 5: Jan to do?
Speaker 6: Suzanne?
Speaker 4: Oh, I'm sorry, Suzanne. Oh yeah, that's the take one.
Speaker 4: So what do we recommend to do?
Speaker 24: He recommended he sent his, uh, his daughter's car to
Speaker 24: next Auto Care, which he said is really good with volkswagons.
Speaker 6: So I said, well, that's a if hotties won't take it.
Speaker 6: And he's recommending Next.
Speaker 24: Autokare where he sent one of his either a daughter
Speaker 24: or an employee's daughter, then I would suggest going over
Speaker 24: there and seeing if they'll take the car.
Speaker 5: What is the what do they think it is right
Speaker 5: now anyway, No, no, but there was some talk.
Speaker 4: Okay, I think they told her that. Yeah, okay, I
Speaker 4: got a text here about Tom. When are you gonna
Speaker 4: address the helicopter accident? I really will, and I'll do
Speaker 4: it with all my experience. I'm not an expert at
Speaker 4: re reconstructing accident sits that don't claim to be. But
Speaker 4: i will tell you this that when I was learning
Speaker 4: to fly helicopters, and even now, what happened to that
Speaker 4: helicopter is textbook. I would bet anyone, and I mean
Speaker 4: anyone as to what happened. And I'll go over that
Speaker 4: in a few minutes. I'll bet anyone because I how
Speaker 4: it happened or why it happened. But what happened is
Speaker 4: very very very very clear, and I'm going to walk
Speaker 4: you through the actual steps that went they went through.
Speaker 2: It's textbook.
Speaker 4: It's not like I'm some Sherlock Holmes taking some clues
Speaker 4: and saying, wait a.
Speaker 5: Minute, could this have happened? Maybe that happened, Then this happened.
Speaker 4: And I know the NTSB knows that they know exactly
Speaker 4: what happened, they just don't know why it happened.
Speaker 5: And I'll explain that.
Speaker 4: And also it's something that could never happen, let's say,
Speaker 4: in my helicopter, but it can happen in the Bell
Speaker 4: two six. What's the difference. Well, some helicopters have two
Speaker 4: big blades, right, looks like one long blade, but it's
Speaker 4: two of them, and then some have three, four and five. Well,
Speaker 4: there's something you're going to learn about the two bladed
Speaker 4: helicopters that no one really talks about because most.
Speaker 5: People never get into that situation. All right, let's keep
Speaker 5: going here. Three oh three seven one three talks seven
Speaker 5: one three eight two five five. So the CRV Honda,
Speaker 5: Christy has a follow up and I should take her. Now, Christy,
Speaker 5: and who worked on this? Did you?
Speaker 4: D D worked on it? Get that, Mike d And
Speaker 4: Christy's calling in for for a follow up? When did
Speaker 4: she call in?
Speaker 2: Originally it was about two or three weeks ago, or so, okay.
Speaker 5: Two or three weeks ago. What was the original problem?
Speaker 18: D Well?
Speaker 17: Christy called us because she bought a brand new Honda
Speaker 17: CRV Hybrid from a dealer in Colora Springs and the
Speaker 17: car had a couple of problems.
Speaker 5: Now, all of those guys, I'm trying to find it.
Speaker 2: Oh, Christy, do you remember what when you actually called
Speaker 2: in first?
Speaker 5: Hold on, let me bring her up.
Speaker 2: Okay, Christy, when when did you when did you first
Speaker 2: call us?
Speaker 25: I don't have the date, but it's been about a month.
Speaker 2: Okay, all right, God, God and so so.
Speaker 17: Jesse from an honest, accurate Auto addressed one of her
Speaker 17: major concerns, which is he did discover a faulty HVAC system,
Speaker 17: which was repaired under warranty. But the problem that Christy
Speaker 17: has been struggling with since then is this car, under
Speaker 17: some circumstances, makes this.
Speaker 4: Oh no, that's the high pitch noise that no one
Speaker 4: can hear except well, hold on, before you get to
Speaker 4: the good news. This high pitch noise. People could swear
Speaker 4: they could hear it. And you played it for me
Speaker 4: yesterday after the show Temitry and and then I said
Speaker 4: to meet you.
Speaker 5: I think you're bs me. So here's what I did.
Speaker 4: I said, turn your back to turn your back to me,
Speaker 4: give me your phone. I'm going to play the sound
Speaker 4: and I'm going to turn the sound off and play
Speaker 4: it like a hearing test. I want you to raise
Speaker 4: your hand when you hear it. So I got a
Speaker 4: few paces behind him, and I would make believe like
Speaker 4: I tapped the screen, but I didn't really turn it on,
Speaker 4: and he'd just sit there, sit there. And as soon
Speaker 4: as I mean, as soon as I made that sound,
Speaker 4: I played the sound. He heard it and I heard nothing.
Speaker 4: I said, this is impossible, and he could hear it.
Speaker 4: There is a spectrum, as you call a spectrum, or
Speaker 4: I don't hear.
Speaker 7: I wrote, with both of them in the car, did
Speaker 7: you hear it? I didn't hear a thing, And there
Speaker 7: it is, And I thought they were. I thought they
Speaker 7: were just.
Speaker 5: There's something to be said about being on another wave.
Speaker 6: To hear high frequency sounds.
Speaker 5: Yeah, is that right? In being a rock and roll drummer?
Speaker 5: Did in help well?
Speaker 2: And anyway?
Speaker 5: Anyway? So where do we stand?
Speaker 7: Well?
Speaker 17: So I contacted several three Honda dealerships to get their
Speaker 17: help in diagnosing this, and the one that really jumped
Speaker 17: into action was Mile High Honda.
Speaker 5: And oh yeah, you said they were really really attentive.
Speaker 17: Oh, very attentive. The GM referred this matter to one
Speaker 17: of their service managers. She didn't even buy the car there, No,
Speaker 17: she didn't. They're just being an expert.
Speaker 5: Okay.
Speaker 2: They were absolutely we should put them on our angels list.
Speaker 5: What happened then?
Speaker 17: Oh so we had an appointment with Devon, who's one
Speaker 17: of the service managers over there. And one of the
Speaker 17: really impressive things about dealing with my Honda is that,
Speaker 17: in anticipation of Christy having to leave their car there
Speaker 17: for diagnostics, they had already arranged for a free loaner
Speaker 17: car for.
Speaker 2: Free to take back to Carter Springs.
Speaker 5: They didn't have toy, did not even sale or anything,
Speaker 5: and they did.
Speaker 18: That for her.
Speaker 2: Yeah, they did.
Speaker 17: So Christy and I and Devin went for a test
Speaker 17: drive and we did the same kind of test you
Speaker 17: did on me, which is when I heard that sound,
Speaker 17: I would raise my hand and Devon heard it.
Speaker 5: Every Kevin, you went for a ride, you didn't hear it, not.
Speaker 7: A ped So what is the noise?
Speaker 2: Well, I'll leave it up to Christy. Chris already picked
Speaker 2: tell us what happened?
Speaker 15: All right?
Speaker 25: Well, within a couple hours, Devin and his tech Roberto,
Speaker 25: and Roberto, by the way, could not hear the noise
Speaker 25: that he could feel the air pressure like Dmitrie this,
Speaker 25: but they fixed it, like within three hours they fixed it.
Speaker 25: It was the steering gear rubber grammet was misplaced at
Speaker 25: the factory, allowing engine noise and air to enter the cabin.
Speaker 5: How the hell did they find it?
Speaker 25: Well, that's what it sounded like, was noise and air
Speaker 25: coming into the cabin. I mean I even suggested that
Speaker 25: to the other shop that maybe it's something that the
Speaker 25: firewall is not sound or sound barrier.
Speaker 4: I want to give kudos to my Honda. This is
Speaker 4: a car they never sold, This is a car they
Speaker 4: never serviced. This is a car we asked them to
Speaker 4: take a look at, right or just she oh I did?
Speaker 4: I called them and they did you just call them
Speaker 4: a random Yeah?
Speaker 17: I called three Honda dealerships, left three voicemails for GMS.
Speaker 2: This is the only one that acted on my voicemail.
Speaker 5: And so they had nothing to do with this except
Speaker 5: they wanted to help. I swear to you, this is unbelievable.
Speaker 25: To mile high Honda, Devin Roberto shout out to Dimitri
Speaker 25: for test driving with me and Q with Malehai, and
Speaker 25: to Austin honest, accurate.
Speaker 5: Jesse, But not to Uncle Kevin who couldn't hear it.
Speaker 5: He just took up space in the car. But anyway,
Speaker 5: this is great. This is really great, Christy Man d.
Speaker 9: D.
Speaker 5: I swear to god, I thought it was more of him.
Speaker 5: I don't know, I just I just never knew that
Speaker 5: they were going to be able to find it like this,
Speaker 5: not only find it, but fix it. The air coming
Speaker 5: through that tiny grammed area.
Speaker 4: Wow, mile high Honda. Today, I don't have my dinger
Speaker 4: with me, bo. I shouldn't say that, but can you
Speaker 4: give them the dinger?
Speaker 5: Shannon?
Speaker 4: Because well, these guys didn't have to do anything. They
Speaker 4: stepped up and found it and fixed it. So I
Speaker 4: do believe I should give my dinger today.
Speaker 7: Thank you.
Speaker 4: You know that extra sound is not needed, Shannon. God,
Speaker 4: what a what a juvenile? What a juvenile? By the way,
Speaker 4: did I take the fifteen?
Speaker 5: Oh my god, I'm okay. I gotta take a break.
Speaker 4: Go with a sure thing Denver's best roofer Excel roofing
Speaker 4: dot com. You don't pay a cent until you're contenth
Speaker 4: time for an insurance checkup, free no obligation comparison call
Speaker 4: Compass Insurance paying too much your coverage at dozens of
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Speaker 4: one help. You'll think you're his only customer when you
Speaker 4: choose Frank durand the real estate man dot com to
Speaker 4: list your home with Remax Alliance three oh three nine
Speaker 4: two zero sixteen twenty two, Artino here three oh three
Speaker 4: seven one three talks seven one three two five five.
Speaker 5: So, uh, I don't know.
Speaker 4: We just uh we just uh are mystified by some
Speaker 4: of the calls we get. And then Christy, she's got
Speaker 4: it fixed. She's got it fixed. The sound was fixed,
Speaker 4: and hats off to mile high. Let's go back to
Speaker 4: the phones. Three oh three seven one three eight two
Speaker 4: five five.
Speaker 9: Uh.
Speaker 4: And that is Chris with Verizon. Hey, Chris, let's go
Speaker 4: to you right now. What's going on? What's going on?
Speaker 5: Chris? Hi?
Speaker 15: Tom?
Speaker 5: Yes, sir?
Speaker 9: About a year ago, last summer, Verizon ran a promo
Speaker 9: where you traded in your old phone and you could
Speaker 9: get an iPhone sixteen free. And so we trained in
Speaker 9: four of them. They've gave us credit for two, but
Speaker 9: not the other two. I've called them.
Speaker 5: Wait, this has been going on since when.
Speaker 9: The summertime, and so four so you just never got the.
Speaker 5: Full incentive, correct, we got two out of four? Well
Speaker 5: what do they say about that? I mean, it's so
Speaker 5: things like this should be so simple, what do they say?
Speaker 9: They say, At first they said, we never received the
Speaker 9: other two. Then when I provided the tracking number, we'll
Speaker 9: look into it. Then I call the next month.
Speaker 5: What do you mean they never received? What do you
Speaker 5: mean they never received? What are we talking about?
Speaker 7: What do you mean?
Speaker 4: So you had to say, okay, so you had it
Speaker 4: was an exchange program four for four correct. Okay, so
Speaker 4: the two that they claim they never got, do you
Speaker 4: have proof of delivery?
Speaker 8: Yes?
Speaker 9: I provided the tracking number to them the next month
Speaker 9: they said, yes, we see we did reach.
Speaker 5: What are they doing about it? Are they tell me
Speaker 5: how this is affecting you?
Speaker 9: My monthly bill? They just charged me yesterday because I
Speaker 9: got to the point where I'm like, I'm not paying
Speaker 9: you another dime till this is on.
Speaker 4: You mean you need Wait a minute, you mean you're
Speaker 4: not paying them another dime on anything?
Speaker 3: Right?
Speaker 5: Yeah, that's kind of weird because you can't.
Speaker 2: Do it that way.
Speaker 9: Likely they owed me a credit.
Speaker 13: So no, I know that.
Speaker 4: But so the credit never showed up for those other
Speaker 4: two phones and your normal bill you were paying.
Speaker 5: But when did you stop paying your normal.
Speaker 18: Bill a couple of months ago?
Speaker 17: You're going to be on the losing end of this one, brother, Chris,
Speaker 17: you better make it fast because I think we're about
Speaker 17: to hear a dial tone.
Speaker 5: Yeah.
Speaker 9: No, they don't even know that already happened.
Speaker 5: So what did they do, Chris? Did they cancel you?
Speaker 9: So they turned the phone off and then they're like,
Speaker 9: we need payment to turn it back home.
Speaker 5: Oh you do need Chris.
Speaker 4: You certainly know the difference right between one problem and
Speaker 4: the other. Yeah, I know you were trying to get
Speaker 4: their attention. I know exactly what.
Speaker 18: You were doing, and I thought that was the only way.
Speaker 18: But anyhow, the bill's up to date.
Speaker 9: And so they charged me connects THEE and I still
Speaker 9: don't have credit for two of the phone.
Speaker 5: How much does the credit? How much does the credit
Speaker 5: come up to right now?
Speaker 2: That they owe you?
Speaker 9: They divided over two years at about sixty dollars a month.
Speaker 4: Wait a minute, you are going to get sixty dollars
Speaker 4: a month for twenty four months?
Speaker 18: Right?
Speaker 9: They bill you sixty dollars on your bill, and then
Speaker 9: they credit you sixty dollars right now.
Speaker 5: And they're doing that for two phones only, but the
Speaker 5: other two they're not.
Speaker 9: Correct the other cure.
Speaker 17: Fine, Hey, Chris, did you did you enter into this
Speaker 17: transaction at a Verizon corporate store or Sell Plus store.
Speaker 2: Where was this store where you went?
Speaker 18: This was calling in this over Theoh so you were dealing.
Speaker 17: Directly with Chris, I mean with Verizon. So Tom, I
Speaker 17: have a very similar, ongoing current problem with Verizon. About
Speaker 17: a year ago, I bought a new phone that Sell
Speaker 17: Plus and Loveland and they're exclusively a dealer for Verizon.
Speaker 18: Fact.
Speaker 5: Yeah, but when he calls, he's calling corporate.
Speaker 2: Oh yeah, I did. I had to too, So they
Speaker 2: were supposed to.
Speaker 17: So I bought a new phone and the promotion that
Speaker 17: they had was you buy this phone, you financed it
Speaker 17: over thirty six months at zero percent interest, and every
Speaker 17: month we credit your bill for the thirty six dollars
Speaker 17: a month we payment on the phone. So it's supposed
Speaker 17: to be a free phone, provided you committed to a
Speaker 17: three year service contract. So Chris, what happened with me
Speaker 17: is they never began this credit to my bills. Now
Speaker 17: I have multiple recorded calls with me and Verizon Corporate
Speaker 17: as well as me and Cell Plus store up in Loveland,
Speaker 17: and they keep assuring me that they're going to take
Speaker 17: care of it. I'm going to get a credit and
Speaker 17: then they're going to make up for all the money
Speaker 17: that they should have credited me for and nothing.
Speaker 2: So month after month, I'm still paying.
Speaker 5: So what's this story?
Speaker 2: I'm going to take them to court. That's gonna be.
Speaker 2: That's going to be in about two weeks. I'm going
Speaker 2: to file. What else can I do? I'm not going
Speaker 2: to stop paying my bill.
Speaker 9: Exact situation except two years.
Speaker 2: Yeah, so I predict that you might have to take
Speaker 2: them to small claims?
Speaker 4: Are he's still so they're charging you for the phone,
Speaker 4: the sixty, but not crediting you for two of them, right, No,
Speaker 4: his his story is a little.
Speaker 5: No, it's exactly what I said.
Speaker 4: They are charging him one hundred and twenty dollars a
Speaker 4: month that for two phones that should be zero because
Speaker 4: they're not crediting him. He's not getting the corresponding credit.
Speaker 4: So your bill every month is one hundred. See, I
Speaker 4: wouldn't pay that increased amount that So your bill each
Speaker 4: month is one hundred and twenty dollars higher than it
Speaker 4: should be.
Speaker 9: Thanksty I thought you said two phones two piece, thirty
Speaker 9: a piece?
Speaker 4: Okay, But but okay, so I wouldn't pay that part
Speaker 4: of the bill. I would pay the other part only,
Speaker 4: That's what I would do.
Speaker 17: They're going to turn them off again, you think, so, dude,
Speaker 17: their computer doesn't know why he's monthly check is thirty
Speaker 17: dollars short or sixty dollars right, it's just going to cumulate.
Speaker 5: But he's got it with something you recommend Small claims score?
Speaker 5: What else?
Speaker 2: I ran out of options.
Speaker 17: I have tape after tape after tape of Verizon and
Speaker 17: Sell Plus promising me my credits, and they never have.
Speaker 2: So what what else can I do? I'm just going
Speaker 2: to file.
Speaker 9: Well, if they shut your phone off after you win
Speaker 9: in court.
Speaker 2: I'm afraid service when I file.
Speaker 9: Oh, it's exhausting.
Speaker 5: It is exhausting. So where do we stand? Small claims?
Speaker 5: Gordy does? What do you think to meet true?
Speaker 2: I'm not offering legal advice.
Speaker 17: Logistically, Yeah, so what I I've already written up the lawsuit,
Speaker 17: so now I just have to drive up to Weld
Speaker 17: County and file it.
Speaker 5: And and you don't have to write a lot of
Speaker 5: legal ease.
Speaker 23: No.
Speaker 17: In fact, I think small claims prefers that you don't
Speaker 17: write a lot of legal ease. They just want to
Speaker 17: you know, you just want to tell the story. So
Speaker 17: I'm going to tell the story, and I have screenshots
Speaker 17: of the promotion, and uh, you know, in my packet
Speaker 17: of exhibits there will be all of these audio recordings
Speaker 17: and even a copy of the bill of sale which says, hey,
Speaker 17: it's a free, free promotion. You're supposed to get a
Speaker 17: monthly credit for thirty six months. So it doesn't take
Speaker 17: much to tell the story. And frankly, I don't want
Speaker 17: to go up and down, you know, the highway to
Speaker 17: Weld County and back.
Speaker 2: But what other option do I have? Tom?
Speaker 5: Now, I get it.
Speaker 4: I get it, and I think that's what you should do, Bro.
Speaker 4: And if you need help, D can help you. Leave
Speaker 4: your number if you need him to just talk to you,
Speaker 4: not about the actual wording of a lawsuit, but how.
Speaker 18: To do it.
Speaker 2: Oh yeah, let's me.
Speaker 4: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 4: dot com.
Speaker 5: You don't pay a cent until you're content.
Speaker 4: Time for an insurance checkup, free, no obligation comparison call
Speaker 4: Compass insurance paying too much your coverage at dozens of
Speaker 4: insurance companies find out now three all three seven seven
Speaker 4: to one. Help You'll think you're his only customer when
Speaker 4: you choose Frank durand the real estate man dot com
Speaker 4: to list your home with Remax Alliance three all three
Speaker 4: nine two zero sixteen twenty two.
Speaker 5: Hey Tom Martine.
Speaker 4: Here three oh three seven one three talks seven one
Speaker 4: three eight two five five.
Speaker 5: Let's go to Clint.
Speaker 4: He has an issue with service of some kind. Welcome
Speaker 4: and by the way, people you can call with any
Speaker 4: and all problems. Three oh three seven one three talks
Speaker 4: seven one three eight two five five.
Speaker 11: And uh.
Speaker 4: Also, we're gonna tell you if you're a beer lover
Speaker 4: about a grand opening you're gonna want to know about. Plus,
Speaker 4: don't forget Castle Rock Home Show this weekend starting at noon,
Speaker 4: starting in just fifteen minutes Douglas County Fairgrounds for free
Speaker 4: tickets and parking and everything. Go to Castle Rockholmeshow dot com.
Speaker 4: You're gonna love it. Castlerockholmeshow dot com. Now, Clint, what's
Speaker 4: going on?
Speaker 18: Oh?
Speaker 9: I bought this time.
Speaker 13: A few months ago. I got it into the shop
Speaker 13: almost immediately get some.
Speaker 5: Problems, Clint, Clint, what was it? A used what.
Speaker 13: Two thousand and eight Tia Sorrenttha And.
Speaker 5: You see what you said is you got it into
Speaker 5: the shop as soon as possible.
Speaker 4: That would have been before I bought it, But you're
Speaker 4: talking about after you bought it.
Speaker 13: Yeah, I realized with a huge part, I'd probably have
Speaker 13: to do some stuff, but went I bought it. The
Speaker 13: battery was insufficient to keep the vehicle going.
Speaker 15: And the way the dealers, I thought, I heard this beere?
Speaker 4: Did you you called already once? Didn't you about this?
Speaker 4: In fact, I had the call here and what it
Speaker 4: said was let me go through it. You have a
Speaker 4: two thousand and eight Kia sor Rent one hundred and
Speaker 4: thirty six thousand miles on it. You firstly three months
Speaker 4: ago Checked Angel came on and you paid fifteen hundred
Speaker 4: dollars for a crank, cran chefs censor on the sensor
Speaker 4: and some maintenance. You picked it up Check Engine Life
Speaker 4: still came on. So what do we complain? We're not
Speaker 4: complaining about by the way, even though it's probably a
Speaker 4: crap dealership, because you bought it in Longmont, in Longmont
Speaker 4: Greeley Weld County is bad.
Speaker 5: I don't think there's a good dealer up there. But
Speaker 5: what I'd like to ask.
Speaker 13: Yet, actually I bought it at three but the auto
Speaker 13: sales in Aurora.
Speaker 5: Oh okay, Then what are you doing up in Longmont
Speaker 5: to get a service here?
Speaker 2: Oh okay?
Speaker 13: So I took it over to the local Kia dealership
Speaker 13: and I sent you guys all.
Speaker 5: The But tell me, what are you calling about today?
Speaker 13: So I've had it in their shops several times to
Speaker 13: take care of this huh engine light.
Speaker 5: Yeah, and they want to.
Speaker 13: Keep it for days and days and days, right, and
Speaker 13: it's it's my main vehicle for getting back and forth.
Speaker 7: Yeah.
Speaker 13: I don't really had it put in their shots until
Speaker 13: it can scratch your heads long enough to figure it out.
Speaker 4: Well, well, so what are you calling about? It's I
Speaker 4: don't exactly know what problem you're calling about.
Speaker 13: Face the canned chef, censor the chefs.
Speaker 2: But you told us all of that yesterday.
Speaker 5: Yeah.
Speaker 2: Yeah, I don't know what he's calling about.
Speaker 5: I just need to know what you're calling about. I
Speaker 5: want to help you, man, But what are you calling
Speaker 5: about that they can't get it fixed? What do you
Speaker 5: think they should do? Give you a car to use
Speaker 5: or what?
Speaker 19: Oh?
Speaker 13: I want him to fix the problem that that engine
Speaker 13: like keeps coming on.
Speaker 4: And this is an independent this is an independent shop.
Speaker 4: You took it to after you bought it right dealer,
Speaker 4: that the KEYD dealer. Oh I'm sorry, okay, but.
Speaker 7: He spent thirty five hundred bucks with them and it
Speaker 7: still has the same problem to.
Speaker 4: Get what the fixed at a dealer. He's spent thirty
Speaker 4: five hundred and can't get it fixed. Yes, what did
Speaker 4: we How did we take this yesterday? It says here
Speaker 4: or the issue? There's no issue? When it was closed?
Speaker 5: Exactly what does that mean?
Speaker 4: I mean, did he not? He has a clear problem?
Speaker 4: So why did we market no problem? I'm looking at
Speaker 4: yesterday's notes.
Speaker 5: I wasn't here.
Speaker 4: So three months ago he buys a two thousand and
Speaker 4: eight Kiss to rent one hundred and thirty six thousand miles.
Speaker 5: Now, I don't think they owe you anything.
Speaker 4: But you said the check engine light came on, and
Speaker 4: the check engine light okay, and they can't figure it out.
Speaker 5: That's the bottom line.
Speaker 18: Thanks for it.
Speaker 2: Well then you know.
Speaker 17: I think one of the options we discussed during yesterday's
Speaker 17: call is that if the car is drivable, maybe you
Speaker 17: make an appointment to bring it into Kevin's.
Speaker 4: That's probably what we should do, and then argue everything.
Speaker 4: I think that's a great idea. D take it over.
Speaker 5: Get can you drive your car?
Speaker 6: Yeah?
Speaker 4: Okay, By the way, have you you spent thirty five
Speaker 4: hundred what was that money spent for? That would piss
Speaker 4: me off? What the crank sensor is? That is thirty
Speaker 4: five hundred hefty for that?
Speaker 5: Well, you would need to know all the parts that
Speaker 5: were thrown at it.
Speaker 7: Yeah, they put a wiring harness on it. They put
Speaker 7: a bunch of stuff on it.
Speaker 2: What Okay, was it work he needed done?
Speaker 5: Anyway?
Speaker 4: Because this is the used car he bought up with
Speaker 4: one hundred and thirty six thousand miles.
Speaker 7: They were trying to solve a problem. They weren't fixing anything. Well,
Speaker 7: are they even still chasing the same code? Are they
Speaker 7: chasing something the same code?
Speaker 5: So you're saying they probably just you know, they racked
Speaker 5: up a bill.
Speaker 18: Yep.
Speaker 4: I mean I'm so tired of these people, these that
Speaker 4: don't know what they're doing. Okay, so what do you
Speaker 4: want any of that money back?
Speaker 7: You should get some of it.
Speaker 13: The fishing trips.
Speaker 4: Yeah, you're exactly right. That wasn't They are taking a
Speaker 4: lot of fishing trips. Listen, this is a this is
Speaker 4: an ongoing problem.
Speaker 5: People.
Speaker 4: We get this all the time on car day, spending
Speaker 4: money for no reason. Spending money for no reason. Should
Speaker 4: they keep charging him when they're nothing but idiots? And
Speaker 4: the problem is still not fixed. How can a dealer
Speaker 4: not figure out a check engine light? They're the dealer,
Speaker 4: they represent the manufacturer.
Speaker 14: But they're still hiring people fresh out of school because
Speaker 14: they don't want to pay the people that have been
Speaker 14: there for years. It's easier to hire somebody, bring them
Speaker 14: in and let the other people go. So then they
Speaker 14: have people with very limited knowledge just throwing parts of cars.
Speaker 14: God' and it's gonna get it, by the way too.
Speaker 14: It's not getting better, guys, it's getting worse.
Speaker 5: It's getting worse. All right. I got to take a
Speaker 5: break and we're going to figure out what the hell
Speaker 5: to do with this one.
Speaker 4: Go with a sure thing Denver's Best Roofer Excel roofing
Speaker 4: dot com. You don't pay a cent until you're content.
Speaker 4: Time for an insurance check up free, no obligation. In comparison,
Speaker 4: call Compass Insurance paying too much your coverage at dozens
Speaker 4: of insurance companies find out now three all three seven
Speaker 4: to seven to one help. You'll think you're his only
Speaker 4: customer when you choose Frank durand the real estate Man
Speaker 4: dot com to list your home with Remax Alliance three
Speaker 4: all three nine two zero six Steen twenty two. All right,
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Speaker 4: I wanna keep going here Clint again with his service.
Speaker 4: Here he bought a two thousand and eight Kia Sorrento,
Speaker 4: took it to the shop and continue your story, Clint.
Speaker 13: Yeah, so, like I said, they've been on a fishing expedition.
Speaker 5: Yeah, of all these how much have you how much
Speaker 5: have you paid so far?
Speaker 13: It's for this dealership. It's been twenty no, thirty five hundred. Basically,
Speaker 13: what did you.
Speaker 5: Get for thirty five hundred? What did you get for
Speaker 5: thirty five hundred?
Speaker 13: They did some break changes, some alignment, but then after
Speaker 13: all of that they said, well, you know there's I said,
Speaker 13: there's a shake in the front end and they're shimmy
Speaker 13: in the front end. Well, that's because the tires are chopping. Well,
Speaker 13: then it would have been there in the first place.
Speaker 2: So what are you saying.
Speaker 4: Are you saying that you did not get value from
Speaker 4: the thirty five hundred or what is your main complaint?
Speaker 13: I got some value?
Speaker 18: Yes?
Speaker 2: What you did you pay that?
Speaker 5: You just? Did you pay them yet?
Speaker 18: Yes?
Speaker 4: I have What are you calling about? Do you want
Speaker 4: some money back or do you want to find another shop?
Speaker 5: Or what do you want?
Speaker 13: Well, I want the diagnostic and the and the money
Speaker 13: for the parts that they put on that did not.
Speaker 4: Get the guys, what do you think they do they
Speaker 4: own well, because they never Are you saying they never
Speaker 4: fixed the problem?
Speaker 5: Right? What was the original complaint? The check engine light?
Speaker 5: Check engine light and they can't figure it out?
Speaker 18: Right?
Speaker 4: Go with a sure thing Denver's Best roofer, Excel Roofing
Speaker 4: dot com. You don't pay a cent until you're content.
Speaker 4: Time for an insurance checkup free, no obligation. In comparison,
Speaker 4: call Compass insurance paying too much your coverage at dozens
Speaker 4: of insurance companies. Find out now three oh three seven
Speaker 4: seven one help. You'll think you're his only customer when
Speaker 4: you choose Frank durand the real Estate Man dot com
Speaker 4: to list your home with Remax Alliance three oh three
Speaker 4: nine two zero sixteen twenty two.
Speaker 1: Ripped News need advice so you don't have the come
Speaker 1: running just as fast as we can. Shooter's gonna help come.
Speaker 3: Man six is the Troubleshooter Show. No Tom Martine.
Speaker 5: Hey, I'm Tom Martino.
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Speaker 5: It's starting right now.
Speaker 4: Yeah, and you can get there free parking, free tickets,
Speaker 4: Castle Home Show, Castlerockhomeshow dot Com, Castlerockomeshow dot com.
Speaker 5: Steve, what's going on with you? Brother?
Speaker 4: Steve called and told us about his new way of
Speaker 4: distributing his beer, and I want to go over it
Speaker 4: again because it starts on the weekend, and let's talk
Speaker 4: about it.
Speaker 2: Steve.
Speaker 18: Well, Tom, I kind of exciting news. Even though it's
Speaker 18: really small. This is a very small thing, but it's
Speaker 18: a big thing for me and my partners that I'm like, yeah.
Speaker 4: And a lot that we have a lot of beer connoisseurs.
Speaker 4: So go ahead and tell us about this unique way
Speaker 4: of marketing your beer.
Speaker 18: Well, I think the best way to do it is
Speaker 18: to do a speed history. I was bruined since the
Speaker 18: middle eighties. I'm written up in Michael Jackson. It's not
Speaker 18: the one you're thinking about. There's another English beer experty
Speaker 18: as publications. I'm written up in his books. A lot
Speaker 18: of time went by. I started the brewer here in
Speaker 18: twenty sixteen, and I just distributed in places like the racetracks,
Speaker 18: and I really don't make any money after wholesaling, so
Speaker 18: I finally applied for an on site sales.
Speaker 15: License on my premises, and because of sort of.
Speaker 18: A residential ranch area, there's limitations. So we only have
Speaker 18: Saturdays from two pm to nine pm six months year
Speaker 18: May through October. It was weird and good event which
Speaker 18: I'll be announcing.
Speaker 4: And so for people to find out the location and
Speaker 4: the hours, let's just give them a way to find
Speaker 4: it easily. It's rock and roll dot beer. Can you
Speaker 4: believe there's a dot beer domain dot beer rock and
Speaker 4: roll dot b B.
Speaker 18: I cluded that domain.
Speaker 5: Actually, wait a minute, they didn't even have it. Well no, no,
Speaker 5: wait a minute, wait a minute, Well are you seriously
Speaker 5: are you serious. You you did the dot beer.
Speaker 18: I don't own it. Go Daddy does, go dot he does.
Speaker 18: But if you work with them and they don't have
Speaker 18: something and nobody nobody's using it yet, I just said, hey,
Speaker 18: can you do you know, can.
Speaker 5: You do this?
Speaker 4: And you know they you know, because it costs about
Speaker 4: three hundred grand to establish a domain.
Speaker 18: That's their thing.
Speaker 4: But they, you know, they they must have thought it
Speaker 4: was creative enough that they must have thought it was
Speaker 4: creative enough that it was worth.
Speaker 5: It because they'll get a lot of registrants.
Speaker 4: And you suggested it though that you're one that said,
Speaker 4: well that's pretty cool rock and roll dot beer for
Speaker 4: information and he's gonna and so how much can you tom?
Speaker 5: What's that?
Speaker 19: Let me let me make who's important?
Speaker 18: The first time? This year?
Speaker 11: The grand opening is.
Speaker 18: Which isn't I can only have twenty five people at
Speaker 18: a time, So I really highly suggest you get online.
Speaker 18: You can register your time in different time slots online.
Speaker 18: That way you know you're gonna get in. Otherwise, you know,
Speaker 18: I have a limit of twenty five people at a time.
Speaker 18: But I will give a free beer to you know,
Speaker 18: with if you're over twenty one years old, a free
Speaker 18: beer to the first twenty people that register online and
Speaker 18: show up.
Speaker 15: Okay, you know they get there, no purchase necessarily.
Speaker 5: This is a novel thing.
Speaker 7: Man.
Speaker 4: A beer garden that's open limited hours is like a speakeasy.
Speaker 4: Pretty damn cool. To find out more, To find out more,
Speaker 4: rock and roll dot Beer. He is truly a connoisseur
Speaker 4: when it comes to brewing and an expert. All right, three,
Speaker 4: all three seven, one, three, eight two five five. Let's
Speaker 4: who's been kitchina? Who's been waiting longer? George or William?
Speaker 4: William William? Let me go to William William, what's going
Speaker 4: on with you? Welcome to the show. I'm Tom Martine.
Speaker 7: Thanks Tom.
Speaker 10: Hey.
Speaker 19: In June of twenty four last year, the wife and
Speaker 19: I bought it brand new Explorer.
Speaker 5: Now that was June of twenty four.
Speaker 6: Yes, sirtain, okay, got it.
Speaker 19: We took it in after about fifteen hundred miles, did
Speaker 19: our first oil change, just to make sure we had
Speaker 19: where we wanted it. No problem. Five thousand miles later,
Speaker 19: I take it in for another oil change. Shop calls me, says, hey,
Speaker 19: you've got stuff in your oil. Your oil levels high,
Speaker 19: there's gas in it. We pull a sample, send it out.
Speaker 19: I call the dealership, onto a tow truck to the dealership,
Speaker 19: give them part of what's left of the sample. They
Speaker 19: look at that, smell it and all that.
Speaker 15: After two days, they say, not unusual for gasoline engine.
Speaker 5: What's not unusual?
Speaker 21: What?
Speaker 7: Wait? Wait?
Speaker 5: Wait wait?
Speaker 19: What is not unusual for that for gasoline to be
Speaker 19: in the oil and to have whatever was in the
Speaker 19: oil particulate? Okay, fast forward. It took a couple of weeks,
Speaker 19: but I finally get my results back. You know, they
Speaker 19: took two days checked it. Nothing's wrong to give it back.
Speaker 19: I finally get the results from my oil analysis. I
Speaker 19: sent out. It's got a greater than five percent gasoline
Speaker 19: dilution and it's got silica, which basically it was the
Speaker 19: sealed stuff that's in the oil. Okay, they show that
Speaker 19: to them, they immediately bring it back.
Speaker 4: Wait a minute, so your independent oil analysis showed different
Speaker 4: than what they saw.
Speaker 19: They did not do an oil analysis. Gave them what
Speaker 19: I had left, and they smelled it, looked at it. Oh,
Speaker 19: there's nothing unusual.
Speaker 5: Okay, go ahead.
Speaker 19: They took about two days checking it. Anyway, So fast forward.
Speaker 19: I get my analysis back. I sent the analysis to
Speaker 19: the service guy right away, and he's like, bring it in.
Speaker 18: So I take it in.
Speaker 15: Nineteen days later, they were trying.
Speaker 19: To replicate it.
Speaker 20: They changed the oil.
Speaker 19: They're trying to replicate it.
Speaker 4: So when you why do you say nineteen days later?
Speaker 4: What's the significance there? Did they were they working on
Speaker 4: it for nineteen days or.
Speaker 19: What they were looking into it?
Speaker 4: They keep saying no code, Okay, I got it, I
Speaker 4: got it, and and so what did they find anything?
Speaker 19: Ever, they did find something. They replicated it and they
Speaker 19: found what did they find? Pure pump? What high pressure pump?
Speaker 5: Would tell me how that would cause all? This guy's
Speaker 5: a high pressure pump.
Speaker 7: Well, high pressure pumps mounted to the box.
Speaker 5: So at least, but how does a high pressure pressure
Speaker 5: fuel oil? It's high pressure field pump.
Speaker 7: It works off.
Speaker 5: It is an oil pump.
Speaker 7: It's a it's a fuel pump.
Speaker 4: But okay, and then it's lubricated by oil yep. Okay,
Speaker 4: so that's where they can change different things. So it's
Speaker 4: an internally lubricated oil pump, fuel pump, fuel pump.
Speaker 5: I'm sorry, okay, So then what happened then? Are they
Speaker 5: going to put a new one in?
Speaker 19: They put a new one in, gave it back to me.
Speaker 19: We're bringing it in every Friday so they can check
Speaker 19: the oil again. Fast forward after that, two hundred miles,
Speaker 19: two hundred miles, it's raising again. It's still putting gasoline
Speaker 19: in the oil.
Speaker 5: God, this sounds like a lemon to me.
Speaker 2: Why is this happening?
Speaker 19: I know, that's why I'm asking for your advice. Took
Speaker 19: it back to them. They've had it now for another
Speaker 19: seven days.
Speaker 5: Well, you know under the Lemon law, they only get
Speaker 5: a certain number of times to fix that. Yeah, And
Speaker 5: what I'm wondering, what about the cumulat hold on how many?
Speaker 4: What is the cumulative time of a lack of loss
Speaker 4: of service so far? Because when it gets to thirty
Speaker 4: days or has that been amended, it's thirty days?
Speaker 5: Still right, every first thirty days?
Speaker 17: Yeah, Tom, it's still thirty days. But it sounds like
Speaker 17: he's really knocking on the door of that limit.
Speaker 19: Yes, I'm knocking on the door of the limit. I'm
Speaker 19: at twenty five, twenty six days or more.
Speaker 5: Okay, So what is your question how to utilize the
Speaker 5: lemon law? Yes, okay, it's my question. Here's how you
Speaker 5: utilize it.
Speaker 4: First and foremost, you notify them that they have failed
Speaker 4: to do this, this, and this within the allotted time
Speaker 4: of thirty days cumulative, or the fourth time.
Speaker 5: It's actually three or more times.
Speaker 4: What it means is the fourth time it has to
Speaker 4: be fixed now, which then you can just say them
Speaker 4: in a friendly way, this is going to this is
Speaker 4: going to qualify as a Lemon if I go through
Speaker 4: with this, what are.
Speaker 5: You prepared to do? Will you maybe get me into
Speaker 5: a new vehicle, buy it back? Or do I need
Speaker 5: to go through the Lemon law.
Speaker 4: That's the very first thing you do, and then let
Speaker 4: us know, let us know what they say, and we'll
Speaker 4: take it by there, one.
Speaker 5: Step at a time.
Speaker 4: We have attorneys available, but we also have step by
Speaker 4: step available. The very first thing you do is a
Speaker 4: friendly note to them, an email, and maybe you go
Speaker 4: in and see them and say look, you go in
Speaker 4: and lastually meet with the service manager and you say, look,
Speaker 4: this is coming close to being called a Lemon.
Speaker 5: What do you plan to do about it?
Speaker 23: Hey?
Speaker 17: Tom, I got a quick update. I just read the
Speaker 17: updated Lemon law, Yes, sir, and it lowered the out
Speaker 17: of service from thirty business days to twenty four. Oh good,
Speaker 17: but business Thank.
Speaker 4: Days twenty four business days out of service is okay.
Speaker 4: So I think the very first take the friendly approach first.
Speaker 4: I have this marked in my calendar. I choose me
Speaker 4: in my log that you called on this day about this,
Speaker 4: and that you are going to approach the dealer.
Speaker 2: About specifically.
Speaker 5: Listen what I want you to do when you do this.
Speaker 4: You're going to approach him specifically, the dealer, I mean
Speaker 4: about the lemon law.
Speaker 5: Nothing else. You're not gonna ask when are you gonna
Speaker 5: get it fixed? What are you doing? I'm sick and tired.
Speaker 5: All you're gonna say is this.
Speaker 4: You're approaching of the lemon law where this is going
Speaker 4: to be legally considered a lemon Are you prepared now
Speaker 4: to help me get out of this car in a
Speaker 4: friendly way that's not going to cost me money other
Speaker 4: than the use of the car that I had.
Speaker 5: Just do that and get back to us three O
Speaker 5: three seven one three eight two five.
Speaker 4: Go with a sure thing Denver's Best Roofer Excel roofing
Speaker 4: dot com. You don't pay a cent until you're content.
Speaker 4: Time for an insurance check up free, no obligation. In comparison,
Speaker 4: call Compass insurance paying too much your coverage at dozens
Speaker 4: of insurance companies. Find out now three all three seven
Speaker 4: seven one help. You'll think you're his only customer when
Speaker 4: you choose Frank durand the real estate Man dot com
Speaker 4: to list your home with Remax Alliance three oh three
Speaker 4: nine two zero sixteen twenty two. Hi Tom Martine, here
Speaker 4: kesrockholmeshow dot com. Don't forget. It's up and running for
Speaker 4: twenty minutes now all weekend. It's a really fun thing
Speaker 4: to do. I'm gonna be there. George has an issue
Speaker 4: with his engine. Yeah, George, what's the issue with your engine?
Speaker 23: Well, it's got a blown number five cylinder and it's
Speaker 23: a six point two later engine. There's a lot of
Speaker 23: information on the web about.
Speaker 5: Now how long have you had this? What is this
Speaker 5: engine in?
Speaker 23: It's in a twenty twenty Sierra GMC Sierra Denali. Give
Speaker 23: you a little backstory. I'm a DIALS patient and we
Speaker 23: bought the this car because I have to go to
Speaker 23: the doctor a lot and different dialysistory issues. My wife
Speaker 23: is still working. I'm retired. I ended up having to
Speaker 23: retire because of COVID. I was in the electrical business
Speaker 23: with Excellent Energy for six years. This kind of a backstory.
Speaker 23: We bought the car from Omirah Buick, GMC and Denver
Speaker 23: on one hundred and four.
Speaker 5: When did you buy it? And we bought the.
Speaker 23: Car on March fifteenth, I believe of what we have
Speaker 23: of this year. Oh, you just bought the car, and yes,
Speaker 23: and we bought but we did. We bought the power
Speaker 23: drive train to Asturant and we paid sixteen nine hundred
Speaker 23: dollars from.
Speaker 5: Who did you buy it from? You said you bought
Speaker 5: it from the dealer.
Speaker 23: Yes, from Omeirah.
Speaker 5: Okay, and.
Speaker 23: We bought it and we thought, oh, well we're covered.
Speaker 23: I mean it's we've been without the truck.
Speaker 5: Well, what is this the wait? Wait, how much did
Speaker 5: you pay for this warranty?
Speaker 18: Sixty?
Speaker 5: So you said, that's a lot of money for a warranty.
Speaker 5: And what is that supposed to cover?
Speaker 23: It's supposed to cover my power train, which is anything
Speaker 23: that's libricated that turns Uh, there's a bunch of specifics.
Speaker 4: Any of you guys ever seen was warranties honored ever?
Speaker 4: These power trains?
Speaker 7: Oh yeah, you can't. That is high though, but just
Speaker 7: a power train, I mean that is way hot up there.
Speaker 23: Yeah, and this is our second policy. We have another
Speaker 23: car or twenty a different car without any problems. We've
Speaker 23: bought the insurance policy. I'm older, I can't work on
Speaker 23: my cars anymore. I'm pretty disabled. I can't move around.
Speaker 5: Okay, so tell me what the problem is. Well, we
Speaker 5: we called.
Speaker 23: We took it to a local shop because there are
Speaker 23: no GNC dealers.
Speaker 5: But what is the what was the problem? You didn't
Speaker 5: tell me what the problem was.
Speaker 18: But how do you know that?
Speaker 5: That's what I'm getting at. How do you know you
Speaker 5: had a missfire?
Speaker 23: Well, it's actually a bad cylinder now, but how did
Speaker 23: you know that?
Speaker 5: Were you driving around one day and thought, I have
Speaker 5: a bad cylinder.
Speaker 4: It's got to miss a significant missing And did anyone
Speaker 4: tell you it was this particular cylinder or did you
Speaker 4: just do that on your own?
Speaker 23: No bullet service here in colorado't call that diagnostic?
Speaker 18: Got it?
Speaker 4: That's what I wanted to know. I wanted to make
Speaker 4: sure the dealer can't say, well, how do you know
Speaker 4: what you have?
Speaker 5: You didn't have it? So you had a diagnose, took
Speaker 5: it to the dealer, and then what.
Speaker 23: Well I I had a diagnosed here and I was
Speaker 23: told that they denied coverage, And I said, why can
Speaker 23: you how can you do I coverage assurant? And they
Speaker 23: told me, because it's put on hold?
Speaker 5: What do you mean?
Speaker 23: Well, where's that in my What does that mean?
Speaker 5: Put what was put on hold? What was put on hold?
Speaker 23: That's what they told me. They and I said, where's
Speaker 23: that in my policy? I said, well, it's it's not
Speaker 23: in your policy. It's an agreement we have with with
Speaker 23: that dealership.
Speaker 4: No wait, dealership, warranty said The warranty company said, George,
Speaker 4: your policy isn't in effect because.
Speaker 5: We're on hold with that dealer.
Speaker 23: Yeah, for ninety day days.
Speaker 5: They put, well, what does that mean?
Speaker 2: Why do you know about this?
Speaker 14: Because I had one of I had a car bought
Speaker 14: up here, a Subaru. They did a warranty, the car
Speaker 14: blew up when they left a lot.
Speaker 5: The lot had to So it's like with a health
Speaker 5: insurance the way.
Speaker 4: Conditions I get it. So you there's a waiting period,
Speaker 4: so they don't want dealers selling these things. And then
Speaker 4: somebody putting in a new transmission that the dealer should
Speaker 4: have done.
Speaker 14: So I assume it's going to have to go back
Speaker 14: to the dealer because they're the ones that listen.
Speaker 4: So bottom line, George, that warranty company is correct. If
Speaker 4: it's a brand new warranty. How long after this warranty
Speaker 4: did you discover the uh? How when did you discover
Speaker 4: the misfire?
Speaker 2: Right away?
Speaker 7: It just bought it within?
Speaker 23: Yeah, within about that.
Speaker 4: Warning period, that waiting period, or that coverage that exclusion
Speaker 4: period is to make us to try to weed out
Speaker 4: pre existing conditions.
Speaker 23: Right, So there's a little more to the story.
Speaker 4: But but hold on, George, George, just hold on. There's
Speaker 4: no reason to go on with your story. If you're
Speaker 4: trying to get the warranty to cover it. I'm just
Speaker 4: going to tell you straight up, it will not cover it.
Speaker 4: Nothing in your story will make get covered.
Speaker 23: So the dealership told me, okay, we'll cover it. Good,
Speaker 23: but they haven't done a thing. They're not doing anything though.
Speaker 15: I can't get anybody to call me back.
Speaker 23: Am I truck still in a repair shop?
Speaker 4: Well, first of all, let me just say something to you.
Speaker 4: I'm going to give you the real, just stark answer. Okay,
Speaker 4: you're in the waiting period for the warranty, and technically
Speaker 4: that dealer has no obligation to you. They sold it
Speaker 4: as is subject to the warranty. They did not put
Speaker 4: their own warranty on it. I'm just telling you a
Speaker 4: fact of life. I'm not telling you that I'm happy
Speaker 4: about it. I'm not telling you we won't try to
Speaker 4: help you. We will, but I am telling you that
Speaker 4: in the strictest sense, they owe you nothing.
Speaker 23: I've done a lot of searching on the web, and
Speaker 23: there is a class action suit that was filed in Georgia,
Speaker 23: and I'm I don't know if.
Speaker 5: What was it about George, What was it about.
Speaker 23: These specific engines and causing ungers as they're going down
Speaker 23: the road and National Transportation and Health Advisory.
Speaker 4: Good, that's good that you found that out, But you
Speaker 4: do understand it will take years for that or maybe
Speaker 4: even months to be resolved.
Speaker 2: Then you'll have to apply.
Speaker 4: Most people in a class action don't get much of anything.
Speaker 4: I'm just trying to be I'm trying to be straight
Speaker 4: with you so you don't waste all the time. I
Speaker 4: am telling you that the class action is not going
Speaker 4: to be your solution.
Speaker 23: Right, So they're just leading me on at the dealership.
Speaker 23: That's what's going on now.
Speaker 4: And now they're leading you. What is their definition of
Speaker 4: leading you on? How are they leading you on?
Speaker 23: They told me that they'd come and pick up the
Speaker 23: truck and they would take care of all the repairs.
Speaker 5: Why would they say that to him?
Speaker 14: If they're going to I would just be patient and
Speaker 14: continue to work with them, because like, yeah.
Speaker 5: But they're not doing any right. No they don't. But
Speaker 5: why are they leading them on? Why are they shining
Speaker 5: them on?
Speaker 2: How long ago did they tell you that they're going
Speaker 2: to come pick up your car?
Speaker 23: Four days ago they said they were going to come
Speaker 23: pick up my car. It's sitting over at repair shop,
Speaker 23: and there they found engines. I've done a lot of
Speaker 23: research on this. It's hard to find parts. GM doesn't
Speaker 23: have parts anymore.
Speaker 5: Yes, and you are correct, very common.
Speaker 23: Problem with these six point two s and they lock
Speaker 23: up because of lack of you know, of oil this pistons.
Speaker 5: Listen, nobody, Edward. Here's the thing. Here's the thing.
Speaker 4: I want to just say, Okay, and I don't mean
Speaker 4: to put down what you're saying. I believe everything you're saying.
Speaker 4: But the point of trying to make is all of
Speaker 4: this information you're finding out means nothing. I mean, you
Speaker 4: don't have to establish the engine is bad, and the
Speaker 4: more you discover doesn't make your claim more, I mean,
Speaker 4: doesn't make it better.
Speaker 5: I mean you don't have to do it. It's already established.
Speaker 5: You don't have to waste your time doing that. You're
Speaker 5: trying to find out dirt on this engine. There's plenty
Speaker 5: of dirt. The point is who's responsible?
Speaker 13: Are they leading me on the dealership?
Speaker 4: That's the only question we have is for listen, George.
Speaker 4: The only thing we're dealing with now is this, do
Speaker 4: they owe you anything? And are they going to step up.
Speaker 4: I'll have Deputy d call them and see if they
Speaker 4: voluntarily want to step up and help you.
Speaker 17: Yeah, George, Kelly is going to get your phone number
Speaker 17: and if you can give her your number and also
Speaker 17: the name of the person at O'Meara who told you
Speaker 17: that they're going to repair your vehicle. I'll follow up
Speaker 17: with that person immediately within the next few minutes.
Speaker 4: Go with a sure thing Denver's Best Roofer Excel roofing
Speaker 4: dot com. You don't pay a cent until you're content.
Speaker 4: Time for an insurance check up free no obligation. In comparison,
Speaker 4: call Compass insurance paying too much your coverage at dozens
Speaker 4: of insurance companies find out now three oh three seven
Speaker 4: seven one help. You'll think you're his only customer when
Speaker 4: you choose Frank durand the real estate man dot com
Speaker 4: to list your home with Remax Alliance three oh three
Speaker 4: nine two zero sixteen twenty two. Hi Tom Martina here
Speaker 4: three oh three seven one three talk seven one three
Speaker 4: eight two five five. Waterpros dot net the best water systems,
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Speaker 5: Four Okay. Jr has some, FUN. Jr go ahead with your. Fun.
Speaker 13: Okay so three three questions real.
Speaker 4: Quick he wants to try to Stump he wants to
Speaker 4: try to stump our car. People so go ahead with
Speaker 4: your first.
Speaker 5: One.
Speaker 13: Okay the first, question what is An easter egg on a?
Speaker 19: Vehicle number?
Speaker 18: Two what is your? Favorite?
Speaker 22: One and then number three the, stumper.
Speaker 19: What Easter what vehicle has a large.
Speaker 22: Dinosaur eating a small dinosaur as Their easter?
Speaker 4: Egg and by the, Way easter eggs in general is
Speaker 4: a topic for anything hidden within an app or a
Speaker 4: product or an.
Speaker 5: Interface it's not just exclusive to, vehicles but there have
Speaker 5: been about.
Speaker 4: Vehicles BECAUSE i understand this car day and we're talking about.
Speaker 4: VEHICLES i did not oh there Were easter eggs and
Speaker 4: vehicles at.
Speaker 5: ALL i didn't know you the answer to the, Question, Tom,
Speaker 5: okay what is An east?
Speaker 22: Egg you already answered that?
Speaker 19: Book what is your favorite for.
Speaker 15: The mechanics that they have hunt?
Speaker 19: Into and which which vehicle has The easter eggs of
Speaker 19: a large dinosaur eating a small?
Speaker 5: Dinosaur, OKAY i know nothing about. These have you ever
Speaker 5: seen An easter?
Speaker 8: Egg i've never seen? One quite, frankly TODAY i found
Speaker 8: out there are, some AND i have no intention of
Speaker 8: chasing them to find out what they.
Speaker 4: Are, now do you have to CAN i ask you?
Speaker 4: Something Ja Do easter eggs reveal? Themselves or do you
Speaker 4: have to execute some like press?
Speaker 7: Lights when you open a, door the puddle light will
Speaker 7: will like shinea on a projection of like a pony
Speaker 7: for The mustang you know things like.
Speaker 19: That mark always talks about His easter.
Speaker 7: Egg which one Does mark has his carglows red when
Speaker 7: it's defrosting or something and it.
Speaker 16: Farts, yeah he's got the healthy.
Speaker 7: Cushion oh, really, fully they all have little little design.
Speaker 7: Things and which one has the? Dinosaur?
Speaker 5: Though so which? One tell Us? Jr which one has
Speaker 5: the big dinosaur eating a little?
Speaker 13: One so it's the T R.
Speaker 5: X OH i get.
Speaker 22: It, yeah it has a picture of A TYRONOSAURUS, x a.
Speaker 19: Raptor.
Speaker 7: INTERESTING i didn't.
Speaker 5: Know now is that do you see that on the main?
Speaker 5: Display is that where you see?
Speaker 22: It, no it's it's actually under the under the breather
Speaker 22: in the.
Speaker 18: Engine really once, again IT'S.
Speaker 5: I know somebody who had a, jeep and and what
Speaker 5: if they put rubber ducks on? Jeeps why is?
Speaker 4: THAT i saw a parking lot one, time AND i
Speaker 4: saw at least three jeeps that had rubber ducks on
Speaker 4: them or on the dash or hanging from the. Mirror
Speaker 4: and then people another jeep owner walked by and and
Speaker 4: hung a rubber duck on the guy's?
Speaker 5: Mirror does anyone know?
Speaker 9: That for?
Speaker 8: Fun it's there's some sort of yuppie THING i. DON'T
Speaker 8: i left a mallard on somebody's once and they got.
Speaker 5: Pissed but did you see, though have you seen that
Speaker 5: duck thing with the jeep? Owners?
Speaker 17: What?
Speaker 5: What?
Speaker 17: Is?
Speaker 8: It just be for the for the regular jeep style,
Speaker 8: jeep but now they're doing it For cherokees and everything.
Speaker 8: Else it's it's something they do for.
Speaker 7: Fun it's A.
Speaker 5: Jr have you heard about? That?
Speaker 18: HUH i used to.
Speaker 13: Have it's a jeep.
Speaker 19: Thing but, anyway the R x the tat the, raptor
Speaker 19: that's the slab against Bored oh d R x.
Speaker 18: Is beating the.
Speaker 5: Raptor, OKAY i get. It, okay what other things can
Speaker 5: you stump us? With okr?
Speaker 20: Im, SORRY i don't HAVE i don't have anything else.
Speaker 5: Though oh, OKAY i thought you.
Speaker 4: Were, okay do you have stumped the mechanic dimitry usually does?
Speaker 5: It?
Speaker 2: YEAH i sure. Do all, Right so, guys this is
Speaker 2: kind of an inside.
Speaker 17: Story but a few days Ago tom AND i discussed this,
Speaker 17: product this oil additive that he's very familiar with that
Speaker 17: used to be on the market CALLED, clm and BASICALLY
Speaker 17: i looked into. It what that was is you pour
Speaker 17: it in and it adds these microspheres of solid. Metal
Speaker 17: and what they are are, copper powdered, lead, graphite and
Speaker 17: some kind of a dispersion. Chemical SO i don't see
Speaker 17: it on the package right, now, Okay and you, know
Speaker 17: the first QUESTION i had in my mind was why do?
Speaker 17: That And tom's response was that he was involved in
Speaker 17: testing this product or at least demonstrating.
Speaker 2: It and they put it in the. Oil they took
Speaker 2: the car to the, racetrack drained all the oil.
Speaker 17: Out the car ran for like an hour or something
Speaker 17: before it finally, yeah before it finally gave.
Speaker 5: Up it didn't even give. Up we. Stopped oh you did?
Speaker 17: Stop, OKAY i never See SO i guess my question is,
Speaker 17: THIS i don't intend to run my car without. Oil,
Speaker 17: so first of, all two, questions why WOULD i want
Speaker 17: that in my engine in my cre?
Speaker 2: Case and two with by the, way this is a product.
Speaker 17: From the eighties and with TODAY'S VVT, i like my Beloved,
Speaker 17: toyota has AM i going to cause any negative side
Speaker 17: effects to the variable valve timing?
Speaker 5: Gears explain what you have? Said your car has the.
Speaker 2: VT i is variable valve timing, right tall, screens little holes?
Speaker 17: Things, yeah so a is there any, benefit AND b
Speaker 17: regardless of whether or not there's any benefit to me
Speaker 17: who changes as oil every three thousand. Miles COULD i
Speaker 17: actually cause unintended problems by pouring this kind of stuff
Speaker 17: into my crank?
Speaker 7: CASE i would, say depending on how thick the additive
Speaker 7: is or.
Speaker 2: The part it's, well it is an.
Speaker 5: Additive i'm.
Speaker 7: Sorry you know they can micron sizes. Everything it depends
Speaker 7: on how big it.
Speaker 4: Is because what what it did in the. Past we
Speaker 4: took the engine. Apart sure it literally coded, it not
Speaker 4: just coded. It it literally plated the insides of the
Speaker 4: cylinders where they're not all of, it but where it
Speaker 4: was pitted and Subst it just perfected the inside of the.
Speaker 5: Engine it was.
Speaker 4: Amazing and then we tried to chip it out of
Speaker 4: there and it's almost like when it got melted and
Speaker 4: it was almost like welded on.
Speaker 5: There it was. AMAZING i would.
Speaker 14: Say the reason why you would use it is you
Speaker 14: never know when you're gonna drop your oil or just
Speaker 14: reduce friction driving down the road and you hit something
Speaker 14: in the road and oil falls out like it.
Speaker 8: Happens it's a similar concept to the today's liquid. Molly,
Speaker 8: yeah what is liquid mon very similar to the stuff
Speaker 8: you're talking. About, okay, so but it was designed more
Speaker 8: For european.
Speaker 7: Vehicle.
Speaker 4: Now the man that developed, it he and his Brother Jack.
Speaker 4: MAC i used to joke and Say Jack mac in
Speaker 4: the heart.
Speaker 2: Attack He Patrick. Mack that's his.
Speaker 5: Brother, Yeah jack And pat they did this.
Speaker 4: Together and then there's a Guy Peter chun who bought
Speaker 4: it AND i lost track of it after. That do
Speaker 4: you show anything About Peter chun owning it?
Speaker 17: Now, no just just the Two mac brothers and their,
Speaker 17: Lawyer Irving vaughn From. Littleton and they were such old.
Speaker 4: Men they were very smart, men very They they had
Speaker 4: other inventions on the market and THIS clm never took.
Speaker 4: Off AND i could never figure out why people would
Speaker 4: put all kinds of crap in their. Engines but THIS
Speaker 4: clm was absolutely the. Best All, Right i'll come back
Speaker 4: to more on The Troubleshooter show AND i will. Talk
Speaker 4: people have been asking me about that motorcycle accident coming.
Speaker 5: Up what DID i, say? MOTORCYCLE i met. Helicopter, sorry
Speaker 5: go with a sure.
Speaker 4: Thing Denver's best roofer excel roofing dot. Com you don't
Speaker 4: pay a cent until you're. Content time for an insurance
Speaker 4: check up, free no. Obligation in, comparison Call Compass insurance
Speaker 4: paying too much your coverage at dozens of insurance companies
Speaker 4: find out now THREE o three seven seven to one.
Speaker 4: Help you'll think you're his only customer when you Choose
Speaker 4: frank durand the real Estate man dot com to list
Speaker 4: your home With Remax lions three all three nine two
Speaker 4: zero sixteen twenty.
Speaker 7: Two, Yeah.
Speaker 10: Ripped news didn't need.
Speaker 1: Advice who you don't have to come running just as
Speaker 1: fast as we. Can shooter's gonna.
Speaker 3: Help come. Man this is The Troubleshooter. Show Now Tom, Martino.
Speaker 5: Hello Tom martino, Here welcome to the.
Speaker 4: Show we've had an action packed card day today with
Speaker 4: calls out the ying yang And i'm not sure what
Speaker 4: a yinging, is but it was out it three oh
Speaker 4: three seven one three talkers number seven one three eight
Speaker 4: two five. Five we also have three oh Three martino
Speaker 4: three OH c six two seven eight four sixty.
Speaker 5: Six so there was a helicopter.
Speaker 4: Crash whenever there's a helicopter, CRASH i take great note
Speaker 4: Because i've been flying them for twenty one, years twenty two,
Speaker 4: years AND i uh have a lot of hours BECAUSE
Speaker 4: i own my own. HELICOPTER i also been flying fixed
Speaker 4: wings for fifty. YEARS i don't profess to be an.
Speaker 4: EXPERT i don't reconstruct accidents or anything like, that but
Speaker 4: when something is glaring for, example for, example if you
Speaker 4: saw an accident where somebody was ejected through the windshield
Speaker 4: onto the hood or to the front of the, car
Speaker 4: and you saw that the seat belts were on or
Speaker 4: we were fastened behind the person or not, used you
Speaker 4: would conclude the person was not wearing a seat belt
Speaker 4: and they suffered catastrophic. INJURIES i, mean it's not a
Speaker 4: Big you don't have to Be Sherlock holmes to figure
Speaker 4: that one.
Speaker 5: Out there are some things that are so.
Speaker 4: Obvious when it comes to, crashes when it comes to,
Speaker 4: events that people don't have to be. Geniuses, well WHEN
Speaker 4: i was learning, helicopters there was something that was textbook textbook.
Speaker 5: When it came to helicopter.
Speaker 4: Crashes And i'll explain to you first and, foremost a
Speaker 4: helicopter flies with a rotor system pulling the. Helicopter it
Speaker 4: pulls it in each. Direction that rotor is on top
Speaker 4: of the, helicopter but can move independently of the.
Speaker 5: Helicopter it just does that's the, Mast the mastick is the.
Speaker 4: Stick then the rotor blades are on top. Down that
Speaker 4: rotor hub assembly is made to articulate or move separate
Speaker 4: from the. Helicopter so when you're in a helicopter flying through,
Speaker 4: turbulence the blades, observe absorb a lot of that turbulence
Speaker 4: and react to, it and the helicopter cabin remains relatively.
Speaker 4: Stable because of this, relationship you have to have a
Speaker 4: POSITIVE g force on that cabin at all, times meaning
Speaker 4: you're flying through the, air.
Speaker 5: Letting that pull them through the.
Speaker 4: Air it's like if you had a string and at
Speaker 4: the bottom of the spring was a big giant nut
Speaker 4: and your hand was holding that, string you put it
Speaker 4: around your finger or, so now that string is the
Speaker 4: Is it just shows you that the nut is the,
Speaker 4: helicopter your hand is the rotor, system and that string
Speaker 4: in between is kind of like your. Mast, okay the
Speaker 4: mast is not, flexible but it does allow for the
Speaker 4: rotor to kind of move. Independently with these series of
Speaker 4: rods and, joints it moves. Independently trust me WHEN i
Speaker 4: tell you that the reason POSITIVE g force is. Needed
Speaker 4: what is a POSITIVE g Force, okay if you're going
Speaker 4: really fast, forward you have backward pressure on. You if
Speaker 4: you were in a jet, plane that backward pressure is
Speaker 4: A g. Force, now if you climb straight, up you'd
Speaker 4: have THAT g force pushing everything. Down if you were,
Speaker 4: diving you would have THAT g force on. You the
Speaker 4: time you don't have A g, force when it's called
Speaker 4: negative g's would be. This that jet goes straight up
Speaker 4: in the, air then makes a little mountain over to dive.
Speaker 4: Down you know that the top of the, arc and
Speaker 4: in that short time it's at the top of the
Speaker 4: arc and it. Falls that's negative. G's that's where you
Speaker 4: feel like you're floating out of your. Seat that's different
Speaker 4: than a POSITIVE. G a POSITIVE g cements you to your.
Speaker 4: SEAT a NEGATIVE g lifts you up because at that,
Speaker 4: moment the helicopter is dropping or the aircraft is dropping
Speaker 4: faster than, you so you raise up out of the.
Speaker 5: Seat that's what causes a NEGATIVE.
Speaker 4: G at that, point you're weightless because the helicopter is
Speaker 4: dropping beneath.
Speaker 5: You but because you have a seat.
Speaker 4: Belt you don't hit the. Ceiling you have a seat,
Speaker 4: belt it keeps you in the. Seat if you took
Speaker 4: the seat belt, off you'd float out of the. Seat
Speaker 4: that would be a NEGATIVE.
Speaker 5: G on the day of this, accident they were reporting
Speaker 5: very gusty.
Speaker 4: Winds there's nothing wrong with helicopters and gusty winds most
Speaker 4: of the. Time if you maintain POSITIVE g forces on the.
Speaker 4: Helicopter that means when you feel a gust, coming you
Speaker 4: don't let it pick you up and slam you, down
Speaker 4: because there's a possibility during that slamming you down part the,
Speaker 4: wind the, gusts the, turbulence you would be in a
Speaker 4: NEGATIVE g. Position so you try to maintain a speed
Speaker 4: and a stick force that would have positive g's on the,
Speaker 4: helicopter and you go through your bumps and like everything,
Speaker 4: else and you fly through. It but if you were
Speaker 4: not attentive to these, gusts and you were at the
Speaker 4: top of one and then it lets you down into negative,
Speaker 4: gs you have to react in a very particular.
Speaker 5: Way to recover the. Helicopter or this is what.
Speaker 4: Happens by the, way that's one way of entering into
Speaker 4: negative g's wind gusts and turbulence that's.
Speaker 5: Involuntary it enters you into a NEGATIVE.
Speaker 4: G another way of entering into negative g's or negative
Speaker 4: gravity is if you ever took a helicopter on purpose
Speaker 4: and went up and then pushed the stick over and
Speaker 4: tried to do like a we bump like in a
Speaker 4: car we well on THAT, wii that would be negative.
Speaker 4: G's that's a no no in most. Helicopters that WHEN
Speaker 4: i say, most that means two bladed. Helicopters so when
Speaker 4: you are maybe running out of gas or have a bad,
Speaker 4: engine and all of a sudden you try to keep it,
Speaker 4: flying and when it becomes apparent you can't fly and
Speaker 4: your blades slow, down that becomes also a NEGATIVE g
Speaker 4: situation where those blades are no longer holding you, up they're.
Speaker 5: Flopping they're. Flapping that's called blade. Flap that's also a
Speaker 5: result of negative. G's so there is absolutely zero chance
Speaker 5: that this helicopter was anything but a masked bump caused
Speaker 5: by negative. G's what is a mast Bump if you hold.
Speaker 4: Up your index finger and then put your other hand
Speaker 4: flat on top of that index. Finger the hand on
Speaker 4: top flat is your. Rotor it moves with the, wind
Speaker 4: it moves with the. Controls the finger connects you to.
Speaker 5: The, helicopter which is your fist, below and it flies
Speaker 5: through the.
Speaker 4: Air when you have a negative g and and you
Speaker 4: are temporarily not moving in the same direction as the,
Speaker 4: fuselage sometimes the mast if the pilot inputs pressure during that,
Speaker 4: time he's turning the hell, helicopter but the rotor's not. Following,
Speaker 4: therefore the rotor bends down and scrapes the mast it's attached.
Speaker 4: To that shears the mask, off and the helicopter rotor
Speaker 4: goes flying exactly what happened today, exactly or it.
Speaker 5: Was it today or, yesterday today.
Speaker 4: Yesterday another thing happens while it is shearing off the,
Speaker 4: mast cutting off its own connection to the.
Speaker 5: Helicopter it often strikes the tail boom and cuts it.
Speaker 5: Off what you saw was a textbook. Example there is
Speaker 5: no doubt it was a masked.
Speaker 4: Bump no doubt the rotor bumped the, mast the mask
Speaker 4: sheared it, off it hit the tail, boom and the
Speaker 4: tail boom shared. Off you had three distinct, pieces the tail,
Speaker 4: cone the, rotor and the fuselage with people in.
Speaker 2: It they were all.
Speaker 4: Doomed now the reason for the mast bump is up for.
Speaker 4: Debate did the pilot input some wrong? Controls was he
Speaker 4: running out of gas and did something? Stupid like tried
Speaker 4: to keep it aloft too long and let the blades
Speaker 4: run out of inertia to where they slowed down and.
Speaker 2: Flapped or was it a.
Speaker 4: Wind gust that picked up the helicopter and the pilot
Speaker 4: did not react properly and it slammed the helicopter down
Speaker 4: into a NEGATIVE g position where the mast was sheared.
Speaker 4: Off it could be, anything but no matter, what the
Speaker 4: end result was a masked, bump blade, flap and. Death absolutely.
Speaker 4: POSITIVE i don't. CARE i don't care About THE ntsp
Speaker 4: must say they're. Investigating they must say, it and they're
Speaker 4: going to, investigate and they're going to want to see
Speaker 4: the toxic coology reports on the pilot and all of.
Speaker 4: That they want to make.
Speaker 5: Sure you know what.
Speaker 4: Happened BUT i will tell you there is absolutely zero
Speaker 4: doubt when you study the laws of physics and the
Speaker 4: aerodynamics of a helicopter as to what. Happened the rot
Speaker 4: became detached from the. Mast that happens with what's called
Speaker 4: a masked bump due to negative.
Speaker 5: G's then the roter sheared off the.
Speaker 2: Tail that's what.
Speaker 6: Happened will that show up on the black, Boxes, Tom.
Speaker 4: No of course, not of course not there's there's no
Speaker 4: black box that would show that. Ever, Never, nope. Nope
Speaker 4: first of, all, HELICOPTERS i don't know if a helicopter
Speaker 4: with a black, box but let's it's a commercial.
Speaker 5: One it doesn't. MATTER i know no helicopters with black,
Speaker 5: boxer let's pretend one has.
Speaker 4: One what it was senses is control inputs and speed
Speaker 4: and altitude and all of.
Speaker 5: THAT a masked.
Speaker 4: Bump you couldn't even put a sensor there for a masked.
Speaker 4: Bump it's like, saying do you have a sensor for
Speaker 4: when a wing.
Speaker 5: Falls off at?
Speaker 2: Aircraft would the black box show a wing falling?
Speaker 19: Off?
Speaker 5: No, Will it would just show the catastrophical. Result so
Speaker 5: the point and the point is. This there is one
Speaker 5: other remote.
Speaker 4: POSSIBILITY i doubt it was, this But i'm Sure i'm
Speaker 4: gonna get the so called experts, saying, Well, tom you
Speaker 4: said it was one hundred percent certainty was a mast. Bump,
Speaker 4: okay there is one other. Possibility there's something called A
Speaker 4: jesus bolt in a. Helicopter A jesus. Bolt sometimes it's
Speaker 4: more than one, bolt but we call it A jesus.
Speaker 5: Bolt it is the point of failure to where the,
Speaker 5: ma the rotor system would depart from the. Aircraft so
Speaker 5: we call it The jesus bolt because if it ever comes,
Speaker 5: loose you, say Oh. Jesus, Okay so here's the. Thing
Speaker 5: they will look at that rotor system and see if
Speaker 5: The Jesus bolt is still. There most likely it. Is
Speaker 5: jesus bolts very seldom.
Speaker 2: Fail, okay but that could.
Speaker 4: Happen they were flying along all of a sudden The
Speaker 4: Jesus bolt, broke the rot came, off sheared off the.
Speaker 5: Tail so that is one. Possibility my odds would be
Speaker 5: ninety nine point nine.
Speaker 4: Percent it's a masked bump caused by improper inputs or
Speaker 4: quick or too slow of an input to react by the,
Speaker 4: pilot but caused by either a wind or an engine
Speaker 4: failure and blade.
Speaker 5: Flap either was a masked bump or That jesus both.
Speaker 5: Failed BUT i promise you you follow it. Along this
Speaker 5: is on a, recording, Right My my podcast is going
Speaker 5: to be here for a long, time and you tell
Speaker 5: me If i'm, wrong it will absolutely.
Speaker 4: Positively be WHAT i said it was going to. Be
Speaker 4: three oh three seven one three talks seven one three
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Speaker 4: frank durand the real Estate man dot com to list
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Speaker 5: Two Hi Tom, martino you're a.
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Speaker 4: Com all, Right, so Jeputy. Doc we had a call
Speaker 4: the other. Day somebody was At Ball arena and they
Speaker 4: wanted to pay. Cash they had, Cash they wanted to pay.
Speaker 4: Cash they weren't allowed to pay. Cash they wanted to know.
Speaker 4: Why they, said cash is legal. Tender why can't they use?
Speaker 24: It, Okay, well according to the cash pay law In
Speaker 24: colorado And, denver you have to accept cash if there
Speaker 24: is a person and who is manning. It so in other,
Speaker 24: words parking lots or things like, that where there's nobody
Speaker 24: taking your, money you have to use a credit. Card
Speaker 24: if there's somebody taking, cash then you have to accept.
Speaker 24: It so what ball arena did to skirt the? Rule
Speaker 24: or does they have of all of their concession? Stands
Speaker 24: they have two places in the arena where they will take,
Speaker 24: Cash so if you're on one side of, it you
Speaker 24: have to go all at the other side to pay in.
Speaker 6: Cash so that's how they got around.
Speaker 5: It so they do have some.
Speaker 24: Cash they have only two stations in the entire place
Speaker 24: where you can take where they can take.
Speaker 5: Cash, now what if they wanted to have none or
Speaker 5: are they allowed to have?
Speaker 23: None?
Speaker 4: Oh, no do they have to have a way to take, cash,
Speaker 4: right but it has to be manned, exactly so they separate.
Speaker 4: Them that's interesting as.
Speaker 24: Hell so any place like a retail store where you
Speaker 24: are dealing with a, person they have to take. Cash
Speaker 24: if it's a place where there's no, persons then they
Speaker 24: don't have to take cash all.
Speaker 5: Right, now someone asked why.
Speaker 4: On a, TEXT i, said two bladed rotors are affected
Speaker 4: for what's called a mast, bump and not three bladed
Speaker 4: or four bladed or five. BLADED i don't know the
Speaker 4: exact physics behind, it but in a three bladed, prop
Speaker 4: when you go negative, gs one of the blades is
Speaker 4: always in contact or creating positive. G's but when you
Speaker 4: have only two of, them you get into a NEGATIVE g. Situation,
Speaker 4: AGAIN i don't know how the physics, work.
Speaker 18: BUT i do know.
Speaker 5: This in my particular, helicopter with three, BLADES i can
Speaker 5: go up to an arc and push over like a
Speaker 5: roller coaster and nothing happens negatively. Nothing, OKAY i can do.
Speaker 5: ANYTHING i can go back and, forth up and.
Speaker 4: Down you can't do that with a two bladed prop
Speaker 4: because it is what's called.
Speaker 5: Articulating, Now Red, bull if you see.
Speaker 4: Them does all kinds of things that are. Crazy The
Speaker 4: Red bull, helicopter and that only has two. Blades so
Speaker 4: you may want to, ask how can they do that
Speaker 4: without masked, bumping or without blade, flapping or without cutting
Speaker 4: off their. Tail that helicopter was specially designed and modified
Speaker 4: for aerobatic.
Speaker 5: Maneuvers it's a rigid system the. Helicopter rotor blade does not,
Speaker 5: articulate which means that it's a very rough ride if
Speaker 5: you're going to use that helicopter for personal.
Speaker 4: Transport but if you're going to use it for a,
Speaker 4: show it's going to be a great show helicopter because
Speaker 4: that rotor blade will never disconnect from the fuselage and
Speaker 4: become a separate entity in NEGATIVE g.
Speaker 5: Forces it always maintains positive, g's well not positive, g's
Speaker 5: but it always flies with the fuselage. Always and that's
Speaker 5: why The Red bull helicopter gets it's away with. It
Speaker 5: if all two blade helicopters were made that, way no
Speaker 5: one would ride in. Them they would be too.
Speaker 4: Uncomfortable but That Red bull helicopter is for one reason,
Speaker 4: only and that's for fancy schmancy air maneuvers that you
Speaker 4: can't do in a.
Speaker 5: Regular two bladed problem.
Speaker 24: Rotor, well the Famous yui's that were used In, vietnam
Speaker 24: there were tens of thousands of, right they were two.
Speaker 6: Bladed were they made so.
Speaker 4: That couldn't, Happen, no it could. Happen in, fact in the,
Speaker 4: military there's an ENTIRE i took the, class an entire
Speaker 4: session ON i didn't take.
Speaker 2: IT i saw a recorded.
Speaker 5: One that's WHAT i.
Speaker 4: Meant it's an entire session related to mass, bumping the entire.
Speaker 4: Session it's a three hour selecture and diagrams and lessons
Speaker 4: on how to avoid mass. Bumping in, fact those helicopters
Speaker 4: would be even more prone to it because they have
Speaker 4: to be more. Nimble so those blades truly do move a,
Speaker 4: lot and mass bumping. Can by the, way just let
Speaker 4: me tell you. Something one bump in the mask may
Speaker 4: not shear it, off but it will definitely ground the
Speaker 4: helicopter if it's ever when it's, inspected it will never
Speaker 4: fly again until they replace. It so if you did
Speaker 4: a mass bump and happened.
Speaker 5: To correct it before its sheared, off like it just
Speaker 5: bumped a little and only took a chunk out of that,
Speaker 5: mask well you're on borrow. Time that might be a
Speaker 5: possibility that you get to the ground before it shears.
Speaker 5: Off something, though THAT i want to tell you something.
Speaker 4: Is the blade flapping eventually bumps the, mast but mass
Speaker 4: bumping doesn't come. First in a NEGATIVE g, situation the
Speaker 4: mass bump comes, first then the. Catastrophe in a blade flapping,
Speaker 4: situation the blades lose lift, first then the mass, bump
Speaker 4: then THE cata catistrophic it. Results let me explain what that.
Speaker 4: Means why would a blade flap only in one? Condition
Speaker 4: if you lose power to the engine and you attempt
Speaker 4: to keep the helicopter flying with a thick pitch in the,
Speaker 4: rotors the thick pitch slows down the rotors and you
Speaker 4: can't regain that speed. Though the rotors then are no
Speaker 4: longer rigid but become. Floppy and when they become, floppy
Speaker 4: they slap the. Masts, well the rotor body slaps the,
Speaker 4: mast and the blades themselves slap the. Tail those blades
Speaker 4: will cut off the tail almost every single time if
Speaker 4: you let the blades. Flap that's why when an engine
Speaker 4: goes in a, helicopter your natural instinct must.
Speaker 5: Be to take all the pitch out of that rotor
Speaker 5: and make it flat so it.
Speaker 4: Spins to the ground like those little whirllybird plants we
Speaker 4: used to play with from an oak.
Speaker 5: Tree so what you want to do is always always.
Speaker 2: Tape the blade.
Speaker 5: Flat Now i'm not trying to be.
Speaker 4: Technical i'm no more technical than an article you might
Speaker 4: read about. This i'm just trying to explain to you
Speaker 4: what happened because so many people when this, happens just,
Speaker 4: Say i'm not flying to those.
Speaker 5: Things they're.
Speaker 4: Unsafe you, Know i'm not going to fly in that
Speaker 4: one because they fall out of the sky or they
Speaker 4: lose their. Tail there's no way that thing lost its
Speaker 4: tail because of some mechanical or manufacturing. Failure it lost
Speaker 4: its tail because the blades chopped it.
Speaker 2: Off all of this will be, proven every.
Speaker 5: Single bit of. It, jim you want to talk about
Speaker 5: a catilet. Converter what's going, On, Jim.
Speaker 22: I've got a two Thousand Chevy taho with a five
Speaker 22: point seven liter. Motor my catalytic converters failed about a
Speaker 22: year and a half, goal but that was in reality
Speaker 22: only about six thousand miles. AGO i had him professionally
Speaker 22: replaced with The Jared Poula's GISs Of approval.
Speaker 5: Cat that's the one That california. Does the Mini. Me
Speaker 5: he's Mini.
Speaker 6: Me did you actually get to Thank hickenlooper for?
Speaker 18: That that was not?
Speaker 4: Polish, okay, sorry Hicken looper was another mini.
Speaker 5: Me they all want to Be Gavin.
Speaker 19: Newsome look at the hen, ANYWAY i paid the premium. Price,
Speaker 19: yeah it had it.
Speaker 22: Done, yeah but they failed again, Here why do they keep?
Speaker 5: Failing why would a cat keep?
Speaker 20: Failing, guys AND i only arrived this vehicle on the.
Speaker 5: Highway, well they're saying you have something contaminating.
Speaker 7: It, yeah either any freezer or.
Speaker 23: NO i have no check engine, light so well you.
Speaker 7: Wouldn't but if you're burning a little bit of oil
Speaker 7: or any, freeze it could contaminate the cats very, easy
Speaker 7: especially a car that. NIGHT i mean that's that's. Basic,
Speaker 7: yeah just. Basic you, know catalytic.
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Speaker 5: Two Hi Tom, martino your. Troubleshooter so did we we
Speaker 5: Did jim get his? Question out about.
Speaker 7: Her, basically but you, know he has a follow up.
Speaker 7: Question he should have a warranty, THOUGH i mean they
Speaker 7: do come with a, warranty.
Speaker 5: Ajama first of, all we think it's A i do
Speaker 5: have THE napa.
Speaker 22: Warranty. Yep my question IS i guess AM i risking
Speaker 22: doing any damage.
Speaker 5: To by driving with?
Speaker 9: It?
Speaker 22: Yeah you know currently short thousand miles.
Speaker 5: Away, YEAH i mean you don't need a cat. Converter
Speaker 5: let's face.
Speaker 7: It, no it's throwing a, Coat SO i mean there
Speaker 7: is something going. On so if it does start to plug,
Speaker 7: up you could have. Problems so it's it's kind of
Speaker 7: a hard question to.
Speaker 14: Answer, yeah it's it's really about when it starts to plug.
Speaker 14: Up the code doesn't necessarily mean that you're going to have.
Speaker 13: Issues but, yeah there's no, code so not even what's going?
Speaker 5: On, yeah how do you know it's going?
Speaker 18: BAD i can hear? It what do you what do you?
Speaker 8: Hear like a tiny sound like? Shitt you know that
Speaker 8: could be anything first? Time, yeah that that could even
Speaker 8: be something as simple as a heat shield breaking loose underneath,
Speaker 8: there so just go, underneath throw with a. Mallet you,
Speaker 8: know that's a nice soft plastic dead blow, mallet start
Speaker 8: banging on some stuff and see where noise is really coming.
Speaker 5: From you're just telling to his car with a. MOUNTAIN
Speaker 5: i sure, did he sure. Did what will that?
Speaker 7: Do, yeah you can get, rattles you can hear them.
Speaker 18: That.
Speaker 7: Far you'd have a four twenty code and that it
Speaker 7: would pick up on.
Speaker 5: THAT i never thought of. That that's. True the car
Speaker 5: is standing still and you, start it would throw a.
Speaker 7: Code not that it's burning any, freeze but if your
Speaker 7: cat is, failing you would have a four twenty, code
Speaker 7: if the cat was breaking. Up, okay, yeah so you probably.
Speaker 7: Have yeah, there Like jeff, said is that pel four
Speaker 7: twenty is a catalytic convert?
Speaker 5: Twenty is the cat?
Speaker 7: Converted has to do with the?
Speaker 8: Smoke.
Speaker 18: Yep, now when you.
Speaker 22: Mentioned theanna, freeze it made me wonder because that era
Speaker 22: of five to Seven Leader motor had issues with the
Speaker 22: untake manifold.
Speaker 7: Leaking, yeah, yeah sure.
Speaker 18: Did.
Speaker 5: WELL i wish you the, best Bro. Troy you're calling
Speaker 5: about s B sb twenty FIVE o three and that's
Speaker 5: the one that uh basically redefined guns for what's, legal, Right, yeah.
Speaker 11: It's The Colorado.
Speaker 16: Gunman, well you called the gun.
Speaker 5: Band, no, no they call it the, uh they don't
Speaker 5: call it the gun.
Speaker 8: Ban thomas saves just one.
Speaker 11: Life safety education. Bill so our dear leader signed this
Speaker 11: wonderful billy. Yesterday well what do you?
Speaker 5: Expect what do you expect From? Polist come, On, Polist
Speaker 5: i'm not even.
Speaker 11: Gonna let it sit on his desk and picked the
Speaker 11: coward way. Out but he decided that he does not
Speaker 11: want to be the, president so he went in AND
Speaker 11: uh signed WITH uh all The karens in h in the.
Speaker 5: State so what what basically does this bill? Do can
Speaker 5: somebody actually tell me now that it's, law what exactly
Speaker 5: does it without? Exaggeration what does it?
Speaker 11: Do, no without a, exaggeration and, really you know it's
Speaker 11: going to get shot down over constitutional.
Speaker 4: Issues, okay tell me tell me what it says that's
Speaker 4: going to be shot, down or just tell me in?
Speaker 4: General what does this new bill? Do how is it
Speaker 4: different for a gun?
Speaker 11: Owner it requires you to take education on firearms. Safety
Speaker 11: so this, bill what this bill does is it REQUIRES
Speaker 11: Uh Colorado parks And wildlife to establish a firearms safety
Speaker 11: course for some automatic. Firearms, Well Colorado parks And, Wildlife
Speaker 11: SO i am a hunter ed instructor and as part
Speaker 11: of our firearms section in the course we just talked about,
Speaker 11: that you, know, BASIC i don't.
Speaker 4: Care about the education. Part what's what's the meeting, part
Speaker 4: what's the main? Part nobody cares about.
Speaker 16: Education of, course detactabable?
Speaker 5: Magazine all, right hold, on, dragon he's not getting to the.
Speaker 5: Specifics get.
Speaker 16: Specific he's taking a sweet time on a. List you
Speaker 16: get to the specific. ACTS a semi automatic firearm that
Speaker 16: has a detachable magazine in able to in order to
Speaker 16: purchase one here coming, up you will have to take
Speaker 16: a safety. Class?
Speaker 5: Okay is that all there is to?
Speaker 16: It there's a little bit, more but it gets into the.
Speaker 5: Weeds and if it has a detachable, magazine, correct so
Speaker 5: would Would we're not talking about like a nine millimeter hand, exactly, detachable.
Speaker 16: Detachable not a, revolver, okay but most.
Speaker 5: Handguns so anything that has a detachable magazine requires a safety.
Speaker 2: Course.
Speaker 7: Correct?
Speaker 5: Okay MAY i ask, this and believe, Me i'm not
Speaker 5: For i'm not a gun nut as far as wanting
Speaker 5: it to be outlawed and banned or. ANYTHING i believe
Speaker 5: in in in the in our right to own. Arms
Speaker 5: but what is wrong with? THAT i, mean tell me
Speaker 5: what's wrong.
Speaker 16: With the cost of the classes and the time you
Speaker 16: think it's just a way of.
Speaker 5: Them, well then why are people saying it outlaws.
Speaker 8: Guns it's also going to create a registry for anybody
Speaker 8: who's actually purchasing these.
Speaker 5: Things but where does it outlaw?
Speaker 16: Them, well you cannot purchase one without a safety.
Speaker 17: Course, Tom there's there's something else that's in the one
Speaker 17: of the latest versions of that bill THAT i. Read
Speaker 17: i'm not arguing in favor asking it also requires the
Speaker 17: sheriff's permission to buy an ar start style.
Speaker 2: Rifle, Troy is that? Correct is that in the final
Speaker 2: version of that?
Speaker 5: LAW i don't, Know, troy is?
Speaker 24: It?
Speaker 11: Yeah so your first your first step is you have
Speaker 11: to go to the your local sheriff and ask for
Speaker 11: permission to attend the. Course so there is no standard
Speaker 11: on what the sheriff is going.
Speaker 4: Toff you have to ask permission to attend a, course
Speaker 4: and then the only way you can get to buy
Speaker 4: it is if you do attend the.
Speaker 2: Course.
Speaker 5: Correct so if he doesn't want you to own the
Speaker 5: gun and he doesn't like, you he can just not
Speaker 5: invite you to the. Class.
Speaker 2: Yeah that's also known as The denver sheriff for, example,
Speaker 2: really or.
Speaker 11: He doesn't like your, looks or you know you got
Speaker 11: you got a tattoo on your, neck he doesn't like, that.
Speaker 17: Or he's just, everyone or he's just anti civilians only guns.
Speaker 17: Anyway so, yeah it's a very subjective. Thing the sheriff
Speaker 17: can deny your right to exercise your Second amendment right
Speaker 17: and if.
Speaker 5: You've ever seen my, Tail i'll get out a lot.
Speaker 6: Quick.
Speaker 5: Yeah.
Speaker 11: Yeah, Well, Also Colorado parks And wildlife currently does not
Speaker 11: have this, course so they're gonna have to spend over
Speaker 11: twenty million dollars to develop twenty million developed the.
Speaker 8: Days that's why it's going to take until all this
Speaker 8: next year to implement.
Speaker 11: This, yeah develop the, course develop the database to store your.
Speaker 11: Information higher. Instructors the governor said that this course shouldn't
Speaker 11: cost anybody more than two hundred. Dollars so a farms,
Speaker 11: instructor IF i have to teach a club our, COURSE
Speaker 11: i am not going to charge you any less than
Speaker 11: four or five hundred dollars for a five.
Speaker 18: Hour twelve hour.
Speaker 7: Course, wow the moral is run out and buy your.
Speaker 5: Guns, name but it did not literally.
Speaker 16: Outlaw that just makes them more, challenging, correct if you
Speaker 16: still own, one you can still own that. One there's
Speaker 16: nothing wrong with, that.
Speaker 11: Right and you, know you look at history the The
Speaker 11: National Firearms, act where you have to pay two hundred
Speaker 11: dollars for a, suppressor that was established in nineteen thirty
Speaker 11: six when two hundred dollars was equivalent to about a
Speaker 11: couple of thousand. Dollars so people still own, suppressors but
Speaker 11: they pay the. Tax those that have the resources can
Speaker 11: pay the, taxes can pay the. Fees but this bill
Speaker 11: is targeted really against the.
Speaker 4: Poor, WELL i, mean as one might argue, that especially
Speaker 4: if that to pay. For of, course, ANYWAY i need
Speaker 4: to take. Break we'll talk more coming up on The Troubleshooter.
Speaker 4: Show all, Right Tom, martine you're a troubleshooter three oh
Speaker 4: three seven on Three talk seven one three eight two five.
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Speaker 4: uh we have a car day, today very very, busy
Speaker 4: and uh let's finish up answering some of these.
Speaker 5: Questions first of, all somebody wants to know can you
Speaker 5: convert a carbureted engine on an older, car they have
Speaker 5: to fuel.
Speaker 7: Injection that would be a major deal with really, no
Speaker 7: they sell a lot of kids for.
Speaker 5: That they sell.
Speaker 7: Kids.
Speaker 5: Yep so you can take an older car and make
Speaker 5: a fuel inject.
Speaker 7: It turns out the manifold fuel pump and some of the. Controls, yeah,
Speaker 7: Way holly sales. Kids, yeah it's not going to be
Speaker 7: injectors to go into the cylinder like throttle bodies like
Speaker 7: the OLDER.
Speaker 5: Gms, okay then somebody wants to know about hold, ON
Speaker 5: i gotta find a dog on. It, OH i can't
Speaker 5: find it in any.
Speaker 4: Case when it comes to when it comes to, emissions
Speaker 4: is it the if the car will pass emissions without
Speaker 4: the catalytic, converter what would be wrong with putting just
Speaker 4: a shell of a cat on there and let it.
Speaker 7: RIDE i, mean what what they're.
Speaker 5: Asking is do the cats actually affect the engine and
Speaker 5: the ride.
Speaker 14: Itself it does adjust some, gas but it's not a big.
Speaker 14: Deal and the biggest thing is if you can hollow
Speaker 14: it out and keep your check engine light, off because
Speaker 14: that is attached to the check engine it is reading
Speaker 14: when the exhaust goes.
Speaker 5: By not that we're recommending correct, no, no, No but
Speaker 5: have there been people that have put hollowed out cats
Speaker 5: on their? Cars?
Speaker 7: Yes, yeah the PRE obd two you could get away with.
Speaker 14: It the newer ones nowadays read it so much that
Speaker 14: it's going to kick a. Code as soon as you
Speaker 14: drill that out and put it back, on the code
Speaker 14: is going to come.
Speaker 5: On somebody says that they read they could chip their.
Speaker 5: Car they don't know what it, means but somebody claimed
Speaker 5: they're just plug and. Play first of, all.
Speaker 18: What is a?
Speaker 5: Chip why do you chip a?
Speaker 8: Car, well they're talking about different types of. Programming, SO
Speaker 8: i mean typically we.
Speaker 5: Go in literally, recommending remember is there a chip that
Speaker 5: so the manufacturer, programs and.
Speaker 8: They used to have actual chips that you could change
Speaker 8: inside the computers. Themselves so it's just a name that's carried.
Speaker 5: On so so now what you have to do is
Speaker 5: actually reprogramming.
Speaker 8: Program and they do have some plug and play where
Speaker 8: you can put them.
Speaker 5: In legal program a reprogram that depends on what you're.
Speaker 5: Doing we'll have to we'll have to tackle this next car.
Speaker 5: Day I'm Tom. Martino don't forget three oh Three martino for,
Speaker 5: help information and. Referrals save all your problems for, me