Speaker 1: Yea ripped of news, need advice, you don't have? Run
Speaker 1: is just as fast as we can show. Shooter's gonna
Speaker 1: help coming man.
Speaker 2: This is the Troubleshooter Show. No Tom Martinez. Welcome my
Speaker 2: friends to the only show.
Speaker 3: If it's kind. We're here to solve problems, answer questions,
Speaker 3: take complaints, try to make your life a little bit better.
Speaker 3: Hope everybody had a great Memorial Day. I know we
Speaker 3: did talk about hall though. My goodness. If you're out
Speaker 3: in Elbert County, Douglas County, I think Castle Rock got nailed.
Speaker 3: We had so much hail it was crazy. We once
Speaker 3: again had probably two and a half feet of hal
Speaker 3: on our deck. I have never seen so much hail
Speaker 3: in such a quick time. It was like a white out.
Speaker 3: We still have piles of hail in our yard as
Speaker 3: of this second. So if if you're out there, I
Speaker 3: want to bring this up real quick. Make sure you
Speaker 3: call a roofer before your insurance company unless you know
Speaker 3: you have damage. Of course I'd call Excel Roofing, but
Speaker 3: you want the roofer to look at it, call up
Speaker 3: somebody on the referral list to check it out. If
Speaker 3: you're wondering if you had damage. If you call your
Speaker 3: insurance company and you do not have damage, it still
Speaker 3: goes on your clue report.
Speaker 4: That's not good.
Speaker 3: Whenever you make a call to him, it goes on
Speaker 3: your clue report and they think you're a nag and nanny.
Speaker 3: Even though that's the coverage we pay for, it actually
Speaker 3: counts against you. So watch out for that. If you
Speaker 3: have been ripped off. You do have any questions regarding
Speaker 3: virtually anything out there? Three h three seven one three
Speaker 3: A two five five three zero three Martino. We've been
Speaker 3: solving problems, answering questions, taking complaints for close to fifty
Speaker 3: years right here in Denver. We love what we do
Speaker 3: to the tune of hundreds of millions of dollars in
Speaker 3: exchanges and reff and cash and pretty much you name
Speaker 3: it services. We have done it all in studio with me,
Speaker 3: my lovely wife, Suzanne, Kelly answering your phone, Shannon running
Speaker 3: the board, Deputy Scott over there ready chopping on the
Speaker 3: bit to go after a problem, to solve something for you.
Speaker 4: And Deputy Chopper.
Speaker 3: Chopper, you were a police person, right, a policeman, and
Speaker 3: you were actually a helicopter pilot for Denver Sheriff's Department
Speaker 3: or Denver PD, Denver PD, Denver PD. So did the
Speaker 3: Sheriff's department have helicopters or no, No they didn't.
Speaker 4: Did they pay to train you?
Speaker 5: Uh?
Speaker 3: The dev PD did? Yeah, so they paid the whole thing.
Speaker 3: I was lucky, Yes they did.
Speaker 4: Yeah, that's really crazy.
Speaker 3: Getting a helicopter's license is definitely a big feat. All right,
Speaker 3: three oh three Martino three three seven one three eight
Speaker 3: two five five. I'm going to go to Cheryl here
Speaker 3: in one second. Did anybody see Macron Macron get slapped?
Speaker 3: Oh yeah, Mark, Wow? Man, his old lady came out
Speaker 3: and gave him the beat down, the beat down, little
Speaker 3: tune up, Mark, yep, she tuned him off. Have you
Speaker 3: ever seen anything like that? Guys? I mean right there
Speaker 3: on the airline.
Speaker 6: And his reaction was price.
Speaker 3: His reaction was like, my old lady just bitch slapped
Speaker 3: me in front of the whole world. That's what his
Speaker 3: reaction was. That when he saw the cameras were rolling,
Speaker 3: that is the funniest reaction I've ever seen. I don't
Speaker 3: care if you like the guy or not. Someone should
Speaker 3: call the authorities. Now, can you imagine, let's just turn
Speaker 3: that around. Let's say they caught Macron slapping his wife
Speaker 3: like that? What do you think would happen? Do you
Speaker 3: think he'd be stepping down as president or whatever he is?
Speaker 4: What do you guys think?
Speaker 3: I'm totally curious on this one. He would get some
Speaker 3: sort of diplomatic community. I think they'd make him step down.
Speaker 3: My god, can you imagine? Yes? What do you think, Suzanne? Uh,
Speaker 3: the tables were.
Speaker 7: Turned, there'd be a lot more noise about that and
Speaker 7: a lot more uproar about it.
Speaker 3: He ran the headline on Everything, CNN, Fox, Everything for
Speaker 3: at least almost a twenty four hour news cycle on that.
Speaker 3: That was pretty impressive. Man, I'm dying to know what
Speaker 3: he did. Did he get caught like Bill Clinton? Was
Speaker 3: he doing something in whatever they call the Oval office
Speaker 3: or maybe on that fancy jet they have. I mean,
Speaker 3: what's going on there when you're slapping your husband in
Speaker 3: front of the world. I would assume something happened that
Speaker 3: was pretty gnarly.
Speaker 6: They might need to call betterhelp.
Speaker 4: Didn't they say they were playfighting? Shannon?
Speaker 3: You run a lot of shows. Someone must have been
Speaker 3: talking about this. Did they say it was just all
Speaker 3: for fun or something stupid?
Speaker 8: I can't get past the conspiracy that that's actually his father.
Speaker 4: That was his father.
Speaker 9: It's a good one.
Speaker 3: Look it up. Yeah, well isn't she quite a bit
Speaker 3: older than him. He was the school teacher and he
Speaker 3: was like a student or something. Weird. Uh huh, yeah,
Speaker 3: I mean something bizarre like that. It's just very odd stuff.
Speaker 3: Three O three seven one three eight two five five Cheryl,
Speaker 3: What is going on with you? Cheryl?
Speaker 10: What is going on with me?
Speaker 5: Is actually from my daughter N see and I see
Speaker 5: E y.
Speaker 3: Would Yeah, you don't have to, Yeah, you don't have
Speaker 3: to spell it out. What's going on with your daughter?
Speaker 10: She got scammed big time to cash app.
Speaker 3: Through cash app. And how did she get uh scammed
Speaker 3: through cash app?
Speaker 5: You know?
Speaker 10: I asked her for details, and she was so distraught, overwhelmed,
Speaker 10: she just couldn't give me the detail.
Speaker 3: How much did she get scammed out of?
Speaker 11: Pardon?
Speaker 3: How much did she get scammed out of?
Speaker 11: You know?
Speaker 10: I don't know. She just, like I said, she was
Speaker 10: so overwhelmed. She didn't want to talk about it, so
Speaker 10: I could let you call her. I informed her that
Speaker 10: I have contacted you because you do incredible impossible.
Speaker 3: I've got a few questions here for you, Cheryl, just
Speaker 3: tell me the answers you know. Of course, So she
Speaker 3: didn't want to talk about it, But yet she called
Speaker 3: and told you about it, right, Yes, So when she
Speaker 3: called to discuss it with you, did it put her
Speaker 3: in a bind to where maybe she needed to borrow
Speaker 3: money or something along those lines.
Speaker 12: She has no money.
Speaker 10: It just took everything from her.
Speaker 3: It took everything. So are you going to lend her
Speaker 3: some money? Is that kind of what happened?
Speaker 10: I can't.
Speaker 3: Okay, so you're not going to be No, I was.
Speaker 10: You know what that means.
Speaker 3: I got you. I was a little nervous, and maybe
Speaker 3: she was just trying to get some money from you.
Speaker 4: But I could be on the wrong path here.
Speaker 10: Us not do that sort of thing.
Speaker 3: But you have no idea how much money they took
Speaker 3: from her. We don't know if it was one hundred
Speaker 3: dollars or one thousand, and we don't know how they
Speaker 3: took it, or what the purchase or the transfer was
Speaker 3: based on it all.
Speaker 13: No, we sure don't.
Speaker 10: I say she was so elbowhelmed, she just didn't want
Speaker 10: to talk about it. She was in panic attack.
Speaker 4: Well then why don't we do this?
Speaker 3: Why don't. Why don't you give her number to Kelly
Speaker 3: and we'll see if she wants to come on and
Speaker 3: talk about it.
Speaker 10: Oh, I would love that.
Speaker 4: Okay, So hold on a second.
Speaker 3: I don't want to give her number out over the air,
Speaker 3: so I'm going to put you on hold, Kelly. Let's
Speaker 3: do that. Let's see if we can't get in touch
Speaker 3: with her daughter, and then we'll go from there. We
Speaker 3: had a caller probably two or three years ago. It
Speaker 3: was during COVID and it sounded just like that. That's
Speaker 3: kind of where I went. And it turned out that
Speaker 3: the daughter not only one time, but multiple times. Cheryl,
Speaker 3: I'm not talking about you, this is a previous caller.
Speaker 3: That's how she would get money for drugs from her mother.
Speaker 3: Something would happen. She got mugged one time, she got
Speaker 3: scammed one time, she couldn't do this one time, it
Speaker 3: just didn't matter. Was over and over and over, and
Speaker 3: bottom line is we figured out she was just putting
Speaker 3: her mom together. So I'm glad to hear that's not
Speaker 3: the case here. Let's reach out to her and see
Speaker 3: what we can figure out. Maybe we can help her out.
Speaker 3: Three oh three seven one three eight two five five
Speaker 3: three oh three Martino, will be right back.
Speaker 14: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 14: dot com. You don't pay a cent until you're content.
Speaker 14: Time for an insurance check up free, no obligation. In comparison,
Speaker 14: call Compass Insurance paying too much your coverage at dozens
Speaker 14: of insurance companies find out now three oh three, seven
Speaker 14: to seven to one help. You'll think you're his only
Speaker 14: customer when you choose Frank durand the real estate Man
Speaker 14: dot com to list your home with Remax Alliance three
Speaker 14: oh three nine two zero sixteen twenty two.
Speaker 4: All right, three oh three seven.
Speaker 3: One three A two five five. You need help, we
Speaker 3: got two lines open three oh three Martino. We'd love
Speaker 3: to hear from you. Any questions, complaints. Maybe you just
Speaker 3: want to expose a bad landlord or a bad contractor
Speaker 3: three zero three Martino. Kelly's working on getting Cheryl's daughter
Speaker 3: on We're not quite sure sure where that's going. By
Speaker 3: the way, right around noon, Susanna and I are going
Speaker 3: to head over and meet with the caller on Friday.
Speaker 3: And I'm not going to recap the entire thing, but
Speaker 3: my spidey senses went up when she was talking about
Speaker 3: someone and we're just going to make sure everything's cool.
Speaker 7: Well, to clarify Mark, we're not going on Friday.
Speaker 6: The call came in this past Friday.
Speaker 3: We're going today.
Speaker 6: We're going to go today.
Speaker 3: Yeah, and then Dmitri's got a hell of an update,
Speaker 3: I guess coming up at ten thirty along with the
Speaker 3: something with Auto Nation, and I'm gonna go to Maryland
Speaker 3: in just a second. But you know, think of Paul
Speaker 3: the water man and anybody that sells water systems, I
Speaker 3: think in the back of our head, until I met Paul,
Speaker 3: I honestly thought they were all just, you know, fearmongers.
Speaker 3: Remember the guys way back in the day. They'd come
Speaker 3: out and they'd test your water and now it's got everything,
Speaker 3: you're gonna die And they'd tell you a twenty million
Speaker 3: dollar system.
Speaker 4: And that was kind of the entire model.
Speaker 3: It was almost like the Hoover vacuum people, door to door,
Speaker 3: whatever they were called. So what's interesting, though, is as
Speaker 3: I met Paul and actually found someone that's not only
Speaker 3: a plumber, a master plumber, but I mean that's all
Speaker 3: he ever talks about, thinks about.
Speaker 4: I'll get text from them all the time.
Speaker 3: So this morning, when I got out of yoga, I
Speaker 3: go and pull up my newsfeed and I'm looking in
Speaker 3: on one of them Fox News, like third story down
Speaker 3: and I had to text pall this. But it's crazy.
Speaker 3: Beer drinkers beware. Scientists find forever chemicals exceeding EPA limits
Speaker 3: in American bruise. They actually did this study all over
Speaker 3: the world, Canadian beer, Mexican beer, and included for some reason,
Speaker 3: we have more forever chemicals in our water here, meaning
Speaker 3: in our beer the American brands compared to like Mulson,
Speaker 3: compared to Corona, anything made over there. Now I realize
Speaker 3: some Mexican beers might be made here, but the ones
Speaker 3: literally made in Mexico forever chemicals. I mean, this is
Speaker 3: like second or third headline. They're saying the local water
Speaker 3: supplies is getting so bad. I mean, once again, I
Speaker 3: go back to the fear mongering when these guys advertise.
Speaker 3: But it's crazy thinking now when you drink something in
Speaker 3: a water system wouldn't help you at home. If you're
Speaker 3: having a beer, it simply wouldn't be able to take
Speaker 3: it out. It's not like you can pour the beer
Speaker 3: in a filter and get rid of the chemicals. But
Speaker 3: what they could do is actually make these big breweries.
Speaker 3: I don't know if Cores is one of them. What
Speaker 3: irritates me they don't go on to say in this
Speaker 3: article you know which ones had these major p files
Speaker 3: that are above EPA standards. They just simply don't go
Speaker 3: into it. But what really gets me is the EPA,
Speaker 3: if that's the case, should step in. And I'm just
Speaker 3: using an example. Of course, I don't think it's Corese,
Speaker 3: I don't know who it is, Budweiser, and it's not
Speaker 3: just one. It says multiple. They should make them get
Speaker 3: filtration systems. If their product that they're canning is literally over,
Speaker 3: I don't understand how they get away with that. How
Speaker 3: in the hell do they get away with that? In fact, Kelly,
Speaker 3: do me a favor. See if you can get Paul
Speaker 3: real quick. I'll jump to these calls. But I want
Speaker 3: to ask them that if there's p fis like in
Speaker 3: a can of soup left and right, is Campbell's allowed
Speaker 3: to sell that damn can of soup? I mean, maybe
Speaker 3: he doesn't know the answer, but that article reading it
Speaker 3: is massive. It's like, if you read it, it's crazy,
Speaker 3: and I'm trying to find twenty three different beers, and
Speaker 3: the team beer is.
Speaker 7: Fruit in North Carolina, California, and Michigan. Mark, we need
Speaker 7: to protect our beer drinkers in America.
Speaker 15: That's right.
Speaker 3: Look at that North Carolina, California, and Michigan had the
Speaker 3: most elevated levels of p fis. They found a strong
Speaker 3: correlation between p fis in municipal drinking waters and levels
Speaker 3: in locally broadwater. Now, once again, I'm gonna say this
Speaker 3: if Castle Rock, for instance, and I don't know if
Speaker 3: they are or not, I'm using this as an example.
Speaker 3: If some municipality their water is over the EPA limits,
Speaker 3: Am I crazy? Or aren't they supposed to fix it?
Speaker 3: And why that's driving me nuts is because this whole
Speaker 3: beer situation, but I don't know the rules. And then
Speaker 3: if so, if they don't have to fix it, they
Speaker 3: just have to attempt Well that's ridiculous. Why even have
Speaker 3: an EPA level then just to let people know they
Speaker 3: might die eventually from these p fas.
Speaker 4: I mean, it's really crazy like that.
Speaker 6: And I wasn't sure Mark from the article.
Speaker 7: Were they just talking about the bigger breweries like course
Speaker 7: they don't mass production or like these little craft breeries
Speaker 7: that you and I we frequent.
Speaker 6: You know, I wonder trace by Faw's there.
Speaker 3: I would like to know if the breweries that we
Speaker 3: go to, if their beer is there. You know, all
Speaker 3: we'd have to do is literally have it tested. Most
Speaker 3: of them. You just get some to go, get a
Speaker 3: can of beer to go, and then send it off
Speaker 3: to be tested. You know what, that would be interesting.
Speaker 6: I wonder if Paul the waterman can test it.
Speaker 3: I wonder if Paul can tell us if we got
Speaker 3: them three or four beers from different breweries. Watch people
Speaker 3: that know who I am when I'm in the brewery. Now,
Speaker 3: they're going to be like, no to beer.
Speaker 16: Go?
Speaker 3: Yeah no, Marilyn, what's going on with you? And Abby?
Speaker 3: You'll be next?
Speaker 17: Hey, you've got your new business.
Speaker 3: My new business? What's that?
Speaker 4: Marylyndill?
Speaker 12: Filtering the beer until they get their act together?
Speaker 3: Well, it's crazy. They should come up with something. Yeah,
Speaker 3: but it looks like it's from the municipal water. But
Speaker 3: what's your questions?
Speaker 17: My questions are I have two home projects I want
Speaker 17: to do and I have no idea what the cost
Speaker 17: would be.
Speaker 12: I'm interested in a tub.
Speaker 17: To shower my bathrooms in good shape. The floor is
Speaker 17: in good shape. And the other question is I would
Speaker 17: like a new sliding deck door, and I need the whole.
Speaker 12: You know, the whole deal, Like, well, here's why.
Speaker 11: You put it in.
Speaker 3: Yeah, yeah, of course. So I would use two different
Speaker 3: companies for the door. I would get two bids. I
Speaker 3: would get one from K and H Home Solutions and
Speaker 3: one from Gravinas. We just got one from a nick
Speaker 3: over at Gravinas and we love it. What I liked
Speaker 3: about the process both companies did. They have different levels
Speaker 3: of quality. So depending on if you're trying to match
Speaker 3: basically what you have in your house, they're gonna have
Speaker 3: something like that.
Speaker 4: Let's say you have a house.
Speaker 3: In Highlands Ranch, they'll have what I refer to as
Speaker 3: a builder grade door, or if you want something fancy,
Speaker 3: what I really liked on the one we got. You
Speaker 3: know how most sliding doors have one latch, so they
Speaker 3: just connect into one latch. This one actually connects at
Speaker 3: like six different points. The only way you would break
Speaker 3: into this is throwing a huge rock through it, I mean,
Speaker 3: which you know isn't impossible to do. But you're not
Speaker 3: going to jimmy the door open, which is kind of cool.
Speaker 3: So I would definitely get I'd get two bids from them,
Speaker 3: and listen, Kelly could give you the numbers or Suzanne.
Speaker 4: But seriously, Marylyn, you have both of them.
Speaker 3: Come out.
Speaker 4: Go ahead.
Speaker 3: I'm in Fort Collins, Fort Collins. I know I think
Speaker 3: Gravenus goes out there. I don't think K and H
Speaker 3: goes out there. I do not now the other one
Speaker 3: I'm trying.
Speaker 17: You're willing to go out on the limb and and
Speaker 17: give me an guestimate of what I'm going to be
Speaker 17: looking at if they come by for.
Speaker 4: The sliding door.
Speaker 3: If you end up with gravinas, I can tell you
Speaker 3: twenty five hundred up to five thousand, depending on the
Speaker 3: quality of the door you want to.
Speaker 17: Get, Okay, and that would come with the guarantee for
Speaker 17: a while.
Speaker 3: Oh yeah, yeah. The warranties are great. But that's installation.
Speaker 3: That's everything. And the way they did the installation is incredible.
Speaker 3: We have hardwood floors and they just they just sunk
Speaker 3: it in like it was built with the house. They
Speaker 3: do a bang up job. They do a great job.
Speaker 3: Now I'm the tub, the shower. What I want to
Speaker 3: do is I got to take a break here. I'm
Speaker 3: going to get somebody on and I'm going to put
Speaker 3: them someone on our referral list that does tub the
Speaker 3: showers and they apparently have a screaming deal going right now.
Speaker 3: I want to see I want to see how much
Speaker 3: that would be. Let's put them on spot. Hold on
Speaker 3: three oh three seven one three eight two five five, Kelly,
Speaker 3: I would like you to get Nick with renew Home
Speaker 3: Innovations on and tell them I'm gonna put him on
Speaker 3: the spot. I don't mind telling them for a tub
Speaker 3: to shower conversion for this uh lady on the phone.
Speaker 3: So let's try to get him on real quick. And
Speaker 3: I still do want to talk to Paul. We do
Speaker 3: have full lines. I promise I'll move through these phones
Speaker 3: as well. Abby, You're gonna be next unless five an
Speaker 3: expert on and Samantha followed by you, Wow, it's female
Speaker 3: day on the Troubleshooters show. Maybe I maybe it's my
Speaker 3: sexy voice right baby? Could be? Could be everybody?
Speaker 14: Hold on, go with a sure thing Denver's Best Roofer
Speaker 14: Excel Roofing dot com.
Speaker 15: You don't pay a cent until you're content.
Speaker 14: Time for an insurance check up, free no obligation comparison
Speaker 14: call Compass insurance paying too much your coverage at dozens
Speaker 14: of insurance companies.
Speaker 15: Find out now three all three seven to seven to
Speaker 15: one help.
Speaker 14: You'll think you're his only customer when you choose Frank
Speaker 14: durand the real estate man dot com to list your
Speaker 14: home with Remax Alliance three all three nine two zero
Speaker 14: sixteen twenty two all.
Speaker 3: Right three O three seven one three eight two five five.
Speaker 3: Abby's got an issue with AutoNation and a construction company.
Speaker 4: Wow.
Speaker 3: And then Samantha has a problem with AutoNation or hopefully
Speaker 3: we have a fix with Dmitri and then uh Maryland.
Speaker 3: But Kelly, we can free up Cheryl on one. We
Speaker 3: just I got to talk to her daughter to help.
Speaker 3: She's got no other information at this point, so let's
Speaker 3: free up to that one line than real quick Paul
Speaker 3: doubting uh waterpros dot net. Look, man, I'm not trying
Speaker 3: to turn this into a commercial for you, brother, so
Speaker 3: this is more of just being a straightforward expert. I
Speaker 3: sent you that article early this morning, and I started
Speaker 3: thinking about it. If you opened up a can beer,
Speaker 3: a can of coke, or a can of ginger ale
Speaker 3: or anything anything, and you find out that wherever it's
Speaker 3: being made, they are exceeding the EPA's limit for p
Speaker 3: FIS or forever chemicals. Isn't that when the EPA is
Speaker 3: supposed to come in and shut down the facility? I mean,
Speaker 3: what the hell's supposed to happen there that There's nothing
Speaker 3: I'm going to do at home to get p FIS
Speaker 3: or plastic out of my beer, right, I mean, I'm
Speaker 3: not going to pour it in a strainer for God's sake.
Speaker 18: Yeah, that's that's where you think the EPA would step
Speaker 18: in and definitely want to close it down based upon
Speaker 18: the testing. But the problem is is that this was
Speaker 18: all done after the fact, so you could probably bet
Speaker 18: that you know now the ep is aware of it,
Speaker 18: since the testing was done afterwards. It just goes to
Speaker 18: show you that, you know, you would think these companies would,
Speaker 18: you know, filter the water before they make the product.
Speaker 15: That's where I'm going.
Speaker 18: But you're not doing that.
Speaker 3: When they say it exceeds the EPA standards, who cares?
Speaker 3: And then, you know what, shame on Fox dot com
Speaker 3: or foxnews dot com for not saying, who the hell
Speaker 3: these companies are? I mean, why the hell are they
Speaker 3: not telling us what beers have a crapload of plastic
Speaker 3: in them.
Speaker 18: Well, I think they said they come from one of
Speaker 18: them at the state of Michigan.
Speaker 3: No, they've listed the states, but they don't list to
Speaker 3: Damn well Michigan, isn't that Milwaukee?
Speaker 17: No?
Speaker 18: No, there you go, Miller Bear, you would think correct.
Speaker 3: Well, I don't know, man, I don't want to say it,
Speaker 3: and it's not true. But how come these people don't
Speaker 3: even tell us who it is? But I want to
Speaker 3: go back to this real quick. Here's the question if
Speaker 3: Castle Rock or Lyttleton or Parker Water or whatever it is,
Speaker 3: if they have over the limits that the EPA posts,
Speaker 3: are they not forced to do anything? Or that's it,
Speaker 3: It's all cool.
Speaker 18: The only thing is that what happened to them is
Speaker 18: that they would be fined, that those fines are been
Speaker 18: pushed out extended for another two years. So basicly not
Speaker 18: that's going to happen. And the reason thing isn't that
Speaker 18: technology right now to remove that on a large scale
Speaker 18: like a water municipal water treatment plant.
Speaker 3: That's crazy, man, it's crazy. I think these breweries and
Speaker 3: stuff should be made to literally do something. Paul, I mean, really,
Speaker 3: you got a system for less than what is it
Speaker 3: thirty six hundred, thirty seven hundred bucks. It gets rid
Speaker 3: of the p fives and softens the water, does everything
Speaker 3: you know you think of a brewery or something that
Speaker 3: can't lay out. Now, granted, they're going to have a
Speaker 3: lot more flow, so the system would have to be
Speaker 3: bigger than that. But my point is, you know, we're
Speaker 3: not talking earth shattering amounts of money here in order
Speaker 3: to protect the public.
Speaker 18: No, you're absolutely right, And you know, it's funny about it.
Speaker 18: A lot of those breweries have their own quote unquote
Speaker 18: waste treatment plan inside, you know themselves, you know, so
Speaker 18: they have to take steps. Yeah, the filter what they're
Speaker 18: putting back out, So it would only make sense for
Speaker 18: them to you know, filter the water before they make
Speaker 18: the beer.
Speaker 4: Yeah, I know, it's crazy. Paul, I appreciate it.
Speaker 3: If anybody out there has got any questions or you
Speaker 3: want a system, we bought ours from Paul many years ago.
Speaker 4: It's a great system.
Speaker 3: Like I said, under thirty seven hundred bucks for the
Speaker 3: entire freaking house, not just a point of use. Everything
Speaker 3: will be safe at least there except for the beer
Speaker 3: you buy it to grocery store. It's just amazing to me, Hey, Abby,
Speaker 3: what's going on with you? Abby?
Speaker 17: Oh?
Speaker 11: Yeah, this is actually my name is Robbie.
Speaker 3: Oh Robbie. I'm sorry we got it typed in wrong.
Speaker 3: What's going on on, Robbie?
Speaker 11: Yes, So November of this past year, there was a
Speaker 11: sewer line collapsed at the Autoation parking lot in North
Speaker 11: glind And it's the sewer backed up into my house
Speaker 11: and it's a rental so I had to have a
Speaker 11: restoration company come in. I had to have it rebuilt AutoNation.
Speaker 11: I just received a letter from them saying that they
Speaker 11: are not responsible. They had a construction company working in
Speaker 11: the parking lot at the time, and I've received a
Speaker 11: letter from them saying that they are not responsible either.
Speaker 3: Why are they saying why are they denying liability?
Speaker 11: They said that that sas there's been no evidence submitted
Speaker 11: to support are insured, was negligent or struck a ligne
Speaker 11: at the location resulting in damage, therefore your claim is denied.
Speaker 3: So they're saying they didn't strike a ligne, it just
Speaker 3: broke in. AutoNation saying they struck a line. Is that
Speaker 3: basically what's going on? Yes, Now let me ask you this.
Speaker 3: You said it was a rental. I assume you had
Speaker 3: a rental policy on it, not a typical homeowner's policy, correct,
Speaker 3: And what aren't they covering? So, in other words, besides
Speaker 3: the deductible, what aren't they covering?
Speaker 11: My insurance company said they will not help at all
Speaker 11: because it was an outside issue. It was not isn't
Speaker 11: something that happened within my house. But they are not
Speaker 11: helping me at all either. So I feel like my
Speaker 11: hands are tied and.
Speaker 3: This is horrible of them. Yeah, this is a really
Speaker 3: bad situation. How much damage is there now? And where
Speaker 3: does the property sit right now? I assume the restoration
Speaker 3: company got rid of the water and dried it out
Speaker 3: or where does it stand?
Speaker 11: Yeah? So I did how it stickxed right away? So
Speaker 11: they had to come in and pull everything out that
Speaker 11: the sewer had touched and then had to hospitalize sentitize it.
Speaker 11: And then I did have it rebuilt because I've rentered
Speaker 11: in there and to get them back in there quickly.
Speaker 11: And so yes, I am.
Speaker 3: And how much do you have? How much do you
Speaker 3: have in it so the house is back to normal? Correct?
Speaker 11: Yes it is?
Speaker 3: And how much do you have in the entire process
Speaker 3: of getting it there?
Speaker 11: It's forty thousand dollars, So.
Speaker 3: You got forty grand in there, and you submitted claims
Speaker 3: to both and they both declined it. How do you know,
Speaker 3: just out of curiosity if you'd do what makes you
Speaker 3: think the construction company actually did it with the exception.
Speaker 3: That's what AutoNation said.
Speaker 11: And that's all I know is what AutoNation is saying.
Speaker 3: And what are they saying like they were digging up
Speaker 3: the parking lot or why why was construction even there?
Speaker 11: Well, I do not know the deta health of that.
Speaker 3: Did you actually see the construction? I know you said
Speaker 3: it was a rental, but did you witness it?
Speaker 11: I did not. There's the back parking lot. It's fenced in,
Speaker 11: so I do not know where the construction on the
Speaker 11: parking lot was happening.
Speaker 3: Boy, that is uh, that's curious. Let's do this, hey, Kelly,
Speaker 3: let's get I want to talk to two people with Samantha.
Speaker 3: Number one. I want to talk to Brian it compass
Speaker 3: real quick. I want to ask him something and then
Speaker 3: I want to get in Ohbrian, I want Bradley on
Speaker 3: because that might be where.
Speaker 4: This kind of ends up.
Speaker 3: No, no, let me think about that. Get Brian on
Speaker 3: first for me. All right, I would be so upset.
Speaker 3: You get two people. Go ahead, Chopper, you're chomping at
Speaker 3: the bit there, say something. Go ahead, Robby. Oh, Robbie,
Speaker 3: I'm sorry. I'm sorry. I keep calling you the wrong
Speaker 3: name because it was put in there wrong at first.
Speaker 3: I got you now, though, Robbie, So let me put
Speaker 3: you on hold. Okay, I'm gonna get I want to
Speaker 3: get Brian on real quick. Who was your carrier, by
Speaker 3: the way, travelers, all right, hold on, all right? Three
Speaker 3: oh three seven one three A two five five. We
Speaker 3: got two lines open three zero three Martino. We're gonna
Speaker 3: get an expert on there. I'm trying to think. I mean,
Speaker 3: there's no doubt it's not her fault. She's forty thousand
Speaker 3: dollars out, which really sucks. We gotta find the right
Speaker 3: person to get involved and help her out on this.
Speaker 3: Somebody broke that sewer line. Someone is responsible, and it's
Speaker 3: sure as hell, isn't Robbie.
Speaker 14: Hold on, go with a sure thing Denver's Best roofer
Speaker 14: Excel Roofing dot com past cent until you're contenth time
Speaker 14: for an insurance check up free, no obligation in comparison.
Speaker 14: Call Compass Insurance, paying too much your coverage at dozens
Speaker 14: of insurance companies find out now three oh three seven
Speaker 14: to seven to one.
Speaker 3: Help.
Speaker 14: You'll think you're his only customer when you choose Frank
Speaker 14: durand the real estate man dot com to list your
Speaker 14: home with Remax Alliance three oh three nine two zero
Speaker 14: sixteen twenty two.
Speaker 3: You know I'm watching literally the headline President Macron wife
Speaker 3: appears to shove him in the face before getting off play. Now,
Speaker 3: anybody that has seen the video that is not appears
Speaker 3: at what point? At what point do we just start
Speaker 3: making stuff up? Now? Okay, granted she might have punched
Speaker 3: them and then that's where the disconnect becomes. But there
Speaker 3: is no doubt she reached over and shoved hit punched
Speaker 3: him in the face. It's remarkable. And then, like Susann said,
Speaker 3: that look deady gives. That needs to be on a
Speaker 3: Christmas card. Everybody they know that look is absolutely unbelievable.
Speaker 3: Now I digress. Brian Burns, Compass Insurance, Hey man, I
Speaker 3: got a couple questions for you, Brian.
Speaker 19: Yeah, so.
Speaker 3: Robbie has got a rental. The rental is located near
Speaker 3: an Auto Nation dealership. They had construction going on in
Speaker 3: their parking lot. Something happened. The sewer line actually broke. Hey, Robbie,
Speaker 3: how much water are we talking about? By the way,
Speaker 3: I mean, how much was it like flooded? Like an
Speaker 3: inch of water in the basement or kind of give
Speaker 3: me an idea of what the flood looked like.
Speaker 11: It was probably about three inches.
Speaker 3: Three inches, so it was a lot of water. Were
Speaker 3: other homes flooded as well?
Speaker 11: I did give a letter stating there were four houses
Speaker 11: that were affected.
Speaker 3: And all of them. Are they getting the same denial letters?
Speaker 20: I you know, I do not know who other people are.
Speaker 11: So, Brian, you have more information?
Speaker 3: Yeah, So, Brian, a couple things on this. What I
Speaker 3: need from you is one, would that have to be
Speaker 3: flood insurance in a case like that if she was
Speaker 3: using her own insurance?
Speaker 21: Yeah, that's what I mean. Based off of your description,
Speaker 21: that sounds.
Speaker 3: Like, yeah, that was a sewer line broke and it
Speaker 3: flooded in there. Now she's got a rental property and
Speaker 3: they declined it. The AutoNation said we're not going to
Speaker 3: pay anything or turn it over to our insurance because
Speaker 3: it was the contractor's fault. The contractors saying Nope, we
Speaker 3: didn't hit anything, we didn't bust the sewer line. So
Speaker 3: I would what would you do at this point, She's
Speaker 3: forty thousand into this, Yeah, I.
Speaker 21: Mean I think your only option maybe is to suit
Speaker 21: both of them. I mean, but again, that's not small claims,
Speaker 21: So no, you're going to have to get an attorney
Speaker 21: to deal with this. But someone, I would say, between
Speaker 21: the two of those, someone's liable.
Speaker 19: You know.
Speaker 21: I think there's no way she's going to get anything
Speaker 21: on her on her current pulse because there's a flat
Speaker 21: exclusion for flood unless she had flood insurance. So but yeah,
Speaker 21: they're not going to cover that, so she's not going
Speaker 21: to have that option. So I think I would consult
Speaker 21: an attorney and just find out which of the two
Speaker 21: or both do they think they should go after.
Speaker 3: Well, I would think at this case they'd have to
Speaker 3: go after both. It's crazy. They're just both pointing the
Speaker 3: fingers at each other, like, oh, even though all the
Speaker 3: construction was going on, and oh, by the way, the
Speaker 3: sewer line broke. Oh, and by the way, it flooded
Speaker 3: five homes, it was none of our faults. I mean,
Speaker 3: that's just the craziest damn thing I ever heard, Ohlen,
Speaker 3: I had.
Speaker 21: A client with a similar circumstance. They didn't deny though,
Speaker 21: but it was the same kind of thing. Someone was
Speaker 21: working on a sewer line about a half block up
Speaker 21: and it absolutely flooded this house, and you know, she
Speaker 21: had to kind of battle back and forth, and all
Speaker 21: of a sudden, the insurance company picked it up for
Speaker 21: the contractor that was doing the work.
Speaker 3: Yeah, it had to be the contractor. I mean, what
Speaker 3: could AutoNation possibly have done sides hire the contractor?
Speaker 5: Right?
Speaker 3: That would that would just all of a sudden break
Speaker 3: a sewer line. I mean it's unheard of. Or you
Speaker 3: know what are they saying that a tree grew through
Speaker 3: it at the exact same time they're digging up the
Speaker 3: parking lot.
Speaker 4: I mean, that's absurd.
Speaker 22: I totally agree.
Speaker 21: All right, contractors ultimately the one that's going to be
Speaker 21: at fault in this, and you know, even Auto Nation
Speaker 21: I would have thought when they had the work done,
Speaker 21: they would have requested to be additional insferred on the
Speaker 21: contractor's insurance.
Speaker 4: So I got you.
Speaker 21: Either way, it would lead to the same place.
Speaker 3: Either way would lead unless they hired a contractor that
Speaker 3: had poor coverage. If any I mean, we don't know.
Speaker 3: You would think a company the size Auto Nation wouldn't
Speaker 3: be that dumb. But let me tell you, from all
Speaker 3: the years of doing this, nothing surprises me. Brian Burns,
Speaker 3: Compass Insurance, I appreciate it. By the way, the insurance
Speaker 3: help Center. These guys are absolutely great. They can generally
Speaker 3: save you money. If your homeowners just came in or
Speaker 3: auto and everything's gone up, call these guys. He'll shop everybody.
Speaker 3: Susanna and I have been using Brian and the gang
Speaker 3: at Compass forever. Go to quote Compass dot com, Quotecompass
Speaker 3: dot com. Now, Robbie, here's what I'm gonna do. I'm
Speaker 3: gonna try to get on Marco Bendinelli. He's an attorney
Speaker 3: that might want to sink his teeth into this. Let's
Speaker 3: run it by him. After this three h three seven
Speaker 3: one three A two five five, we are going to
Speaker 3: have one line open in a second. Let's get that
Speaker 3: filled up. Joanne, what is going on with you?
Speaker 12: Okay? I replaced a fence sixty feet of fence in
Speaker 12: my backyard with the wood fence, replacing it the same way.
Speaker 12: And I was about a week ago, and then my
Speaker 12: neighbor who shares maybe a quarter of the fence in
Speaker 12: back of me, decided he needed to spread it with
Speaker 12: this dark chocolate brown, and it has leaked through to
Speaker 12: my side. Also, I just not want to know what
Speaker 12: my rights are.
Speaker 3: Wow, he he painted the fence and by doing that?
Speaker 4: How bad is it?
Speaker 3: Joanne? I mean, is this I guess I'm trying to
Speaker 3: figure out. Is it worth the battle? If I came
Speaker 3: out and just eyeballed it? Is it like this beautiful,
Speaker 3: brand new fence you paid for just has streaks of
Speaker 3: black or brown? Or I mean, how bad is it?
Speaker 13: Yes?
Speaker 4: It's that bad.
Speaker 12: Every almost every picket, Yes, every picket has running Uh
Speaker 12: you know some of the brown ringing running down because
Speaker 12: he sprayed it. And when you spray, of course you
Speaker 12: can't you go through every slat every Yeah, of course
Speaker 12: not all every Did you ask him?
Speaker 7: And that.
Speaker 12: I haven't yet because he has I think he's out
Speaker 12: of town. I left a message and what would you like?
Speaker 12: That's just right now. I'm not complaining about anybody. I'm
Speaker 12: just want to know if I have any rights.
Speaker 3: Well, you definitely have rights. He destroyed some of your
Speaker 3: property or he you know, not on purpose, but you
Speaker 3: do have some rights. What I'm trying to think of.
Speaker 3: What's a remedy though? So if I could wave a
Speaker 3: magic wand what would you want to happen?
Speaker 12: Well, number one, I would like to have those pickets replaced.
Speaker 12: I know that's off the wall.
Speaker 3: How many pickets are we talking about?
Speaker 12: Two, four, six, eight, ten, twelve, fourteen, sixteen, eighteen, twenty,
Speaker 12: twenty two, twenty four, probably fifty maybe maybe maybe forty?
Speaker 4: How long was the entire run again? Sixty feet?
Speaker 12: Sixty feet? And I paid three thousand dollars for it, So.
Speaker 3: You're saying about well, hold on those second you're saying,
Speaker 3: probably about twenty percent of it needs to be redone
Speaker 3: or it needs to be repaired.
Speaker 12: At least, yes, and maybe yeah, twenty twenty five?
Speaker 11: Yes, all right, hold on, I know that that.
Speaker 3: Probably I want to go down this with you and
Speaker 3: figure out the best course of action on this. Three
Speaker 3: oh three seven one three eight two five five one
Speaker 3: line open. We're trying to get Ben Denelli on, so
Speaker 3: you tight Robbie. A lot more coming up right here
Speaker 3: on the Troubleshooter Network.
Speaker 14: Go with a sure thing Denver's Best Roofer Excel Roofing
Speaker 14: Dot com. You don't pay a cent until you're content.
Speaker 14: Time for an insurance check up free, no obligation. Comparison
Speaker 14: call Compass Insurance paying too much your coverage at dozens
Speaker 14: of insurance companies find out now three oh three seven
Speaker 14: seven to one.
Speaker 3: Help.
Speaker 14: You'll think you're his only customer when you choose Frank
Speaker 14: durand the real estate man dot com to list your
Speaker 14: home with Remax Alliance three oh three nine two zero
Speaker 14: sixteen twenty two.
Speaker 1: Yeah with you you needed, that's who you don't have.
Speaker 1: Come run ins as can. Shooter's gonna help.
Speaker 19: Come man, This is.
Speaker 2: The Troubleshooter Show Now Tom Martinez, Welcome, Welcome to the
Speaker 2: only show of his kind.
Speaker 3: We're here to solve problems, answer questions, take complaints, make
Speaker 3: your life a little bit better, educate you name it.
Speaker 3: By the way, you should join us on YouTube. It's
Speaker 3: the show behind the show. In fact, I just put
Speaker 3: a poll up. We were talking during the break. I
Speaker 3: saw a pole pop up on one of the news
Speaker 3: stations and the poll was very interesting. It basically said
Speaker 3: this ready. It basically said would you be upset if
Speaker 3: you were asked out on a date? And this I
Speaker 3: think goes for women. I don't see this going for men.
Speaker 3: I'm sorry, call me whatever, But would as a woman,
Speaker 3: would you be upset if your date pulled out a
Speaker 3: buy one, get one free dinner and that's why he
Speaker 3: brought you to that restaurant? It was all based on
Speaker 3: the free coupon, Suzanne. Prior to us being married almost
Speaker 3: thirty two years, if on our first date I brought
Speaker 3: us to a place that was a by one, get
Speaker 3: one free coupon, would it have mattered.
Speaker 7: I don't know if it would have mattered, but I
Speaker 7: do think being twenty something and going, why does he
Speaker 7: have a coupon compared to being well, you know, away
Speaker 7: older now.
Speaker 3: Like okay, yeah, that's wise.
Speaker 6: It makes sense, you know. So maybe it depends on
Speaker 6: the age of a woman.
Speaker 3: I don't know. See, I guess it depends how it
Speaker 3: goes down too, because if you like kind of oh,
Speaker 3: I'll tell you where I really love to go. I'd
Speaker 3: love to bring you out to Taco Bill and then
Speaker 3: you find out when you get there it's because the
Speaker 3: Rockies just hit a home run and you get free tacos,
Speaker 3: although we know that doesn't happen anymore. So that was
Speaker 3: a horrible example, the Rockies are the worst thing in
Speaker 3: the world. Now Joanne has an issue with their neighbor. Hey, Kelly,
Speaker 3: help me out here. What is going on? Brad O'Brien
Speaker 3: nor Bendinelli. Neither of them available, not yet. Oh my god,
Speaker 3: are you dead?
Speaker 23: No?
Speaker 3: Your voice sounds horrible. No, it's uh no, what are
Speaker 3: you Okay? I haven't heard you talk.
Speaker 24: I'm fined.
Speaker 3: Oh my god, Okay.
Speaker 24: I'm working on getting Bend and Ellie and and and
Speaker 24: getting Oh brien, Oh you haven't answered me back again.
Speaker 3: You want to go home?
Speaker 5: No?
Speaker 3: Okay? Three oh three seven one three A two five five,
Speaker 3: ask once, shame on, don't ask one.
Speaker 4: Shame on me at ask twice, Shame.
Speaker 6: On her talk about it.
Speaker 3: Okay, all right, let's go Hey, Depity, Dimitri, what do
Speaker 3: we got going on here? Then, Robbie, you still got
Speaker 3: to hang tight. We're trying to get our attorney on.
Speaker 3: In fact, let's do this, Kelly. Let's free up Robbie
Speaker 3: and keep Joony on for a second. I want to
Speaker 3: get more information from her. But let's free up Robbie
Speaker 3: until we get Bend and Ellie. He's the only one
Speaker 3: that I know that's going to give me straightforward advice
Speaker 3: on this case.
Speaker 4: And when I say.
Speaker 3: That, would he actually take it on or his firm
Speaker 3: based on what we know. That's what I'm hoping. And
Speaker 3: when I say take it on, I mean do it
Speaker 3: and then basically split up whatever they get back at
Speaker 3: attorney's fees. In other words, not hourly. Let's see here,
Speaker 3: Deputy Dimitri, what's going on?
Speaker 18: Man?
Speaker 13: Hey, Mark, you may remember that on Friday, Sam called
Speaker 13: us because she has a twenty seventeen Jeep that's been
Speaker 13: overheating over and over and over for a whole bunch
Speaker 13: of years. And Sam has been dealing with automation getting
Speaker 13: it fixed. I believe most of the time. Sam, correct
Speaker 13: me if I'm wrong, But most of the time you're
Speaker 13: getting it fixed under your used car used car service contract, right.
Speaker 11: Yes, most recent times?
Speaker 13: Yes, yeah, And so not surprisingly, the car overheated again,
Speaker 13: and now they're hold.
Speaker 3: On, hold on, let me. I want to jump in
Speaker 3: here because I'm looking at something that's crazy. So basically,
Speaker 3: it looks like she bought this vehicle, the car in
Speaker 3: twenty sixteen when it was brand new. Then basically in
Speaker 3: twenty twenty one, here's where the problem started. And every
Speaker 3: one of these times, and I'm going to read the
Speaker 3: dates real quick. They're all every one of these is
Speaker 3: an overheating issue? Did you bring it to AutoNation every
Speaker 3: single time?
Speaker 20: Every single Okay, listen to how.
Speaker 3: Inep these people are. And that's my opinion based upon
Speaker 3: what I'm staring at. So she brings it in for overheating.
Speaker 3: She brings it in nine seventeen, twenty one, nine eighteen,
Speaker 3: twenty three, ten three, twenty three, ten thirty, twenty three,
Speaker 3: one twenty five, twenty four, seven twenty two, twenty four,
Speaker 3: eight six twenty four, eight seven, twenty four and five
Speaker 3: seven twenty five. Everyone is like thermostat, then the radiator,
Speaker 3: then the radiator cap. How do you sell a radiator?
Speaker 3: On nine eighteen, twenty twenty three. Okay, tell me how
Speaker 3: this happens, Auto Nation, and tell me if I'm missing something,
Speaker 3: either of you on nine to eighteen. According to what
Speaker 3: I'm staring at, she brings it in and they replaced
Speaker 3: the radiator. Then fast forward less than two weeks, she
Speaker 3: brings it back and they sell her a radiator cap.
Speaker 3: Are you telling me they sold you a brand new radiator?
Speaker 3: I don't care if it was paid for by you
Speaker 3: or by the service contract, but didn't replace the cap.
Speaker 11: They said the radiator cap. When I took it in October,
Speaker 11: it was that so they had to replace it.
Speaker 3: But I'm saying they just did the radiator two weeks
Speaker 3: before that.
Speaker 5: Really that's the radiators.
Speaker 13: Many radiators don't come with a cap anymore. From personal experience,
Speaker 13: I had my radiator replaced about a year and a
Speaker 13: half ago, and you didn't do a new cap separately. Oh,
Speaker 13: it had a camp. I ordered all the marks from
Speaker 13: Stevenson Toyota the radiator to meetri.
Speaker 3: You literally just made my point. You a layman ordered
Speaker 3: all the parts, including the gap.
Speaker 13: Yeah, that's what I had to do, all right.
Speaker 3: So go ahead. Where do we stand now? When you
Speaker 3: called in last Friday, it was overheating again. Yes, And
Speaker 3: now they're saying it needs an engine.
Speaker 11: Right right, So they are saying it was a manufacturer
Speaker 11: defect on the block, yeah, and saying I need a
Speaker 11: new engine. But they're saying I have to pay for
Speaker 11: the engine.
Speaker 3: Now why it says you have it says warranty. Yeah,
Speaker 3: go ahead.
Speaker 11: The warranty says that they weren't machining my heads when
Speaker 11: they were replacing the heads.
Speaker 20: And that it's on AutoNation to do that.
Speaker 11: But originally, when I talked to AutoNation, they said no,
Speaker 11: that I'd have to pay for the engine. But since
Speaker 11: you guys reached out to them, they've now come back
Speaker 11: and said that they'll pay for half of the engine.
Speaker 25: I'll give me.
Speaker 11: That's a lot lower.
Speaker 3: That's great, and I'm going to tell you why it's great,
Speaker 3: and then I'm going to vent a little. It's great
Speaker 3: because you bought this in two thy seventeen and now
Speaker 3: you're going to be roughly what six thousand and sixty
Speaker 3: five hundred out of pocket for a brand new engine, right.
Speaker 11: They're offering me. Now, i'd pay about.
Speaker 3: Thirty eight hundred, thirty eight hundred.
Speaker 4: I can't say that's a bad deal.
Speaker 13: That No, the engine comes with a three year, one
Speaker 13: hundred thousand mile warranty. Yes, smoking deal.
Speaker 3: That is a smoking deal. But I just I'm glad
Speaker 3: they did that. But I do need to say I
Speaker 3: have never out of any of my stores in the past,
Speaker 3: and we did a ton of head gaskets over the years.
Speaker 3: Not one time, not one time, did we not send
Speaker 3: out the head to get it milled at a machine shop,
Speaker 3: not one time, because you'll go through head gaskets left
Speaker 3: and right.
Speaker 13: But we don't know. What I have not been able
Speaker 13: to ascertain is if those head gaskets that were installed
Speaker 13: by Ordination were brand new. If they are brand new,
Speaker 13: they just need to be checked for straightness, and they
Speaker 13: did not require.
Speaker 3: Well that's fine. You still once again, though, you send
Speaker 3: it out to a machine shop. And I don't think
Speaker 3: I've ever sent a head out to a machine shop
Speaker 3: that doesn't end up getting milled. I don't think one
Speaker 3: time out of maybe one hundred. Now maybe that's a
Speaker 3: machine shop.
Speaker 13: Even a brand new head.
Speaker 3: Uh, well, no, I wouldn't send I don't I don't know, Dmitri,
Speaker 3: I don't know.
Speaker 18: We don't know.
Speaker 13: I Photonation put in brand.
Speaker 3: New heads or why would they put in a brand
Speaker 3: new head.
Speaker 13: Though, Well, because they're a dealer and they have access
Speaker 13: to new heads, and an insurance company is going to
Speaker 13: be for the well service company is going to be
Speaker 13: paying for it. I think it's moved, because it is moved,
Speaker 13: but I am They have now discovered a bump on
Speaker 13: the mating surface of the engine block itself. Yeah, which
Speaker 13: is why they now say, hey, we got to replace
Speaker 13: the entire engine block with a long block from the manufacturer.
Speaker 3: Well, and once again, the issue I have here is,
Speaker 3: and I'm just going off of what you guys sent me,
Speaker 3: head gas get replaced on one, twenty five head gas
Speaker 3: get replaced on seven, twenty two head gas get warped.
Speaker 3: I mean, it's like bam, bam bam. It's like crazy,
Speaker 3: and and they did everything else leading up to it.
Speaker 3: But the fact she's getting a new engine for thirty
Speaker 3: eight hundred bucks is a hell of a deal. These
Speaker 3: guys did come through and in my opinion, made this
Speaker 3: right because you're going to have basically like a brand
Speaker 3: new power train.
Speaker 13: Okay, awesome, Well.
Speaker 11: Thank you guys so much for everything you've done.
Speaker 3: Yes, thank you, Sam Dmitri. That was a great deal.
Speaker 13: Thanks. I think this might make Sam feel much better. Sam.
Speaker 13: Let's say we got them to agree to repair your
Speaker 13: existing engine. I wouldn't do that, even if they did
Speaker 13: it for free, because as this engine has suffered so
Speaker 13: many overheating events, it's not long for this world.
Speaker 3: No, it really isn't even beyond that. Thirty eight hundred
Speaker 3: bucks for a new engine parts in labor is a
Speaker 3: hell of a deal. It's a hell of a deal.
Speaker 11: One of my only other little friends is I really
Speaker 11: don't want this location doing the work because they've they've
Speaker 11: shown a history of incompetency.
Speaker 3: Well, I agree with that, but I don't know. I
Speaker 3: don't know if I else. Hey, hey, hold on, I
Speaker 3: agree with your premise. I agree with your premise, but
Speaker 3: I don't agree given what they're offering to do. You
Speaker 3: let them do it. You let them do it for
Speaker 3: the thirty eight hundred. I wouldn't. I wouldn't whine or
Speaker 3: cry over this deal. As long as they do it
Speaker 3: and the engine's good, it's going to be great. Now
Speaker 3: if they do it and it overheats again, ah, that
Speaker 3: would be something.
Speaker 4: But I don't see that happening.
Speaker 5: Wonderful fun.
Speaker 3: Yeah, let them do it. I mean, Dimitri, you would
Speaker 3: agree on that, right, You let them do it? At
Speaker 3: this point?
Speaker 19: Yeah?
Speaker 9: I would.
Speaker 13: I mean, they stepped up. They're going to pay for half,
Speaker 13: and they're going to keep the uh you know, they're
Speaker 13: going to keep that the used car warranty company out
Speaker 13: of it, because I don't think that we've ever found
Speaker 13: one that's good to deal with.
Speaker 3: Well, I agree, though, I agree why they said no
Speaker 3: on it, because that's how we know they didn't send
Speaker 3: it out or they should have sent it out. In fact,
Speaker 3: Dmitri brought up an interesting question that I would like
Speaker 3: to know the answer for. I'm going to put you
Speaker 3: both on hold. Hey, Samantha, I do appreciate it, and
Speaker 3: we really appreciate Deputy Dmitri getting that done. They wanted
Speaker 3: fourteen thousand dollars roughly. Now she's getting a brand new
Speaker 3: engine thirty eight hundred bucks from the dealer.
Speaker 4: That's a hell of a good deal.
Speaker 3: And as Deputy Dmitri said, she's got a three year,
Speaker 3: thirty six thousand mile warranty. Hey, Kelly, for giggles, get
Speaker 3: me shared in auto tech. I do want to ask,
Speaker 3: if you buy a new head, do you have to
Speaker 3: mill them. I don't know the answer, and I'd like
Speaker 3: to figure that out. Three oh three seven one three
Speaker 3: eight two five five. We're gonna have a couple lines
Speaker 3: open three zero three. Martino, you've been ripped off taking
Speaker 3: advantage of need help.
Speaker 4: Just like Samantha, give us a call.
Speaker 14: Go with a sure thing Denver's best roofer Excel roofing
Speaker 14: dot com.
Speaker 15: You don't pay a cent until you're contenth.
Speaker 14: Time for an insurance check up free, no obligation comparison
Speaker 14: call Compass Insurance paying too much your coverage at dozens
Speaker 14: of insurance companies find out now three oh three seven
Speaker 14: seven to one help. You'll think you're his only customer
Speaker 14: when you choose Frank durand the real estate man dot
Speaker 14: com to list your.
Speaker 3: Home with Remax Alliance.
Speaker 14: Three oh three nine two zero sixteen twenty two.
Speaker 3: All right, three oh three seven one three eight two
Speaker 3: five five three zero three Martino.
Speaker 4: We got some lines open.
Speaker 3: If you've been ripped off, or if you've been taken
Speaker 3: advantage of, maybe you've got a problem with the landlord,
Speaker 3: maybe you got a problem with the contractor. We got
Speaker 3: some lines open. I got two deputies sitting here, sitting here, perched,
Speaker 3: ready to go kick some ass. Three oh three Martino. Jeanie,
Speaker 3: what is going on with you? Jeanie?
Speaker 5: So thanks for getting me on. Absolutely, I'm just going
Speaker 5: to get my paycheck.
Speaker 3: So you're trump sorry you're trying to get your paycheck? Yes, Now,
Speaker 3: why would someone withhold your paycheck?
Speaker 20: Well, it's kind of a long story. Basically, I was
Speaker 20: going through a Walmart money card. It was hacked by
Speaker 20: closed the account or so I fucked Walmart just put
Speaker 20: a block on it. Everyone, I'm calling and calling and coling.
Speaker 20: This is back in April, and.
Speaker 3: Well, hey, Jenny, let me ask you a question. So
Speaker 3: you worked for a company, or you work for it? Now,
Speaker 3: what is that company?
Speaker 5: It's Carl's Junior in Pubble West.
Speaker 3: Okay, So you work for Carls Junior. When you would
Speaker 3: get your paycheck weekly or bi weekly or whatever, what
Speaker 3: would happen to that paycheck?
Speaker 4: Would it automatically go to that cash card?
Speaker 11: It would have.
Speaker 20: However, I was only there for two pay cycles. Okay,
Speaker 20: I since then got a better job.
Speaker 4: That's fine.
Speaker 3: So the second pay cycle is that the only issue
Speaker 3: or both of them?
Speaker 20: Both of them and a total up to one hundred
Speaker 20: and sixty six dollars and seventeen sacks.
Speaker 3: Now I'm to assume at this point it's really not
Speaker 3: their fault because they tried to transfer it, but Walmart
Speaker 3: blocked it because it was hacked, right, correct, So.
Speaker 20: Everyone who I was calling on the daily almost for
Speaker 20: the Walmart card. Here's the kicker. My call route state
Speaker 20: refund went to the supposed closed account. However, they kept
Speaker 20: rejecting my employers so.
Speaker 3: I'm just curious. I get it. But on the closed account,
Speaker 3: on the closed account, did you ever end up getting
Speaker 3: your tax refund?
Speaker 15: Yeah?
Speaker 26: I did.
Speaker 3: That's good. But so basically what.
Speaker 20: Everyone it was closed?
Speaker 5: However, they said, oh it was just a block, but
Speaker 5: you got money.
Speaker 3: There are some so in other words, people could fund it,
Speaker 3: but no one could take money out of it.
Speaker 22: Correct.
Speaker 20: Well, I was able to take money out.
Speaker 11: I had to go to a Bambart.
Speaker 4: Yeah, I gotsch improve you or you.
Speaker 20: Yeah, and they they kept rejecting my employer's deposits. So
Speaker 20: I don't understand how that happens.
Speaker 5: Well even with.
Speaker 3: Well, hold on a second, Jenny, Jenny, I don't understand
Speaker 3: how that happens either. But I am curious on this.
Speaker 3: Like if you go in and talk to your old
Speaker 3: manager at that Carl's and say, hey, I still haven't
Speaker 3: gotten paid.
Speaker 4: I mean, what do they tell you?
Speaker 3: Call HR? So then you call HR, and what does
Speaker 3: HR say? I mean, can't they just write you a check?
Speaker 20: That's what I'm hoping for. I gave her a new account.
Speaker 20: It's a savings account that I don't use through a
Speaker 20: credit union. I didn't want to give that information out
Speaker 20: because I never use it. I'm just trying to, you know,
Speaker 20: accumulate money in it.
Speaker 3: But Jenny, Jenny, why why can't they just write you
Speaker 3: a physical check and hand it to you. Do they
Speaker 3: not do that? That's what I'm asking.
Speaker 20: Apparently they don't, because I asked that. I was like,
Speaker 20: can't they send me a check?
Speaker 3: So they only do either ach or they do some
Speaker 3: form of a direct pay. I mean there's other companies,
Speaker 3: big companies that do that, so that's not that's not
Speaker 3: that crazy.
Speaker 20: Okay, But I did give my old manager the new
Speaker 20: account number for my safe, so I don't want to touch.
Speaker 3: I don't know if you can depot Susanne. Do you
Speaker 3: know if you can deposit directly a check directly into savings?
Speaker 6: I would assumed, So I don't know, but I don't
Speaker 6: know why you couldn't.
Speaker 8: I think you can.
Speaker 3: Yeah, how else would you get money in there?
Speaker 9: Right?
Speaker 8: Yeah, I must just transferred from another account?
Speaker 3: But so what did they say and how long ago
Speaker 3: was that? Jenny?
Speaker 5: The last pay period was April.
Speaker 20: Twenty first, Okay, that's what it's been over.
Speaker 3: Yeah, this is getting ridiculous, I'm saying, but when did
Speaker 3: you give them the new information?
Speaker 20: Oh, I gave them the new information that I have
Speaker 20: it all documented in text.
Speaker 3: Like how long ago? Just roughly a couple of weeks a.
Speaker 20: Month, probably about May ten.
Speaker 3: May ten, so ten, Now that's almost twenty days ago. Hey, Chopper,
Speaker 3: you want to go make a call over there, real quick,
Speaker 3: no problem, Yeah, yeah, hold on, so hold on. Get
Speaker 3: the Carl junior manager's name Kelly on one, and then
Speaker 3: get her name, Jenny's full name. Chopper's gonna call over
Speaker 3: there just see if they just can't write her a
Speaker 3: check or who to call. You know, it's been a month.
Speaker 3: All she wants is four hundred dollars that she earned.
Speaker 3: I mean, let's just try to get this figured out today.
Speaker 3: For the life of me, I don't know why they
Speaker 3: just can't write her a check now or just overnight.
Speaker 3: Aht into that savings account. She's got something I understand. Yeah,
Speaker 3: all right, hold tight, Jenny, hold tight now real quick.
Speaker 3: Kevin calking, Hey man, this is a little off the grid.
Speaker 3: It's got really a call brought it up, but it's
Speaker 3: got nothing to do with to call itself. Kevin. If
Speaker 3: you buy a new head, do you have to machine
Speaker 3: it or is a new head ready to go.
Speaker 23: A new head should be ready to go, A new.
Speaker 4: Head should be perfect to the specs.
Speaker 3: Now in any time, I think we've had this discussion
Speaker 3: over the years, I can't remember one time I ever
Speaker 3: sold a head gasket without sending the existing head out
Speaker 3: to be checked and basically milled. I mean, it's just
Speaker 3: like a normal thing, right, I'm.
Speaker 23: Driving back from the machine shop right now. We just
Speaker 23: dropped two of them off.
Speaker 3: Yeah, So I mean that's just what you do. You
Speaker 3: never would do it without because I mean, you can't
Speaker 3: look at this with the naked eye and see if
Speaker 3: it's flat. For God's sake, No.
Speaker 23: They ninety nine percent out need to be surfaced.
Speaker 17: You know that.
Speaker 23: If you're going to take the chance for the one percent,
Speaker 23: you're asking for trouble.
Speaker 3: Yeah, but in this particular case, the dealership appeared to
Speaker 3: have done it two or three times. Now it needs
Speaker 3: an engine. But regardless that that, I don't want to
Speaker 3: get back into the call. They actually made things right.
Speaker 3: But for the life of me, I.
Speaker 23: Just that's don't want to be resurfaced because it takes
Speaker 23: an extra day, day and a half. Yeah, so you
Speaker 23: have a car sitting in your bay to our part
Speaker 23: waiting for the head to come back.
Speaker 3: Yeah, exactly, literally, so the service manager. No one's happy
Speaker 3: about that if the shop's busy.
Speaker 21: Yeah.
Speaker 3: The other thing, the other thing that you did remind
Speaker 3: me of. I have had machine shops call up and say, hey,
Speaker 3: we found a crack or something, so then we do
Speaker 3: have to buy a new head.
Speaker 23: Absolutely, Yeah, we get them checked every time. You can't
Speaker 23: tell by looking at him.
Speaker 4: Yeah, all right, Hey, thanks Kevin.
Speaker 3: I just I wanted to make sure that on a
Speaker 3: new one more than anything. I didn't know if people
Speaker 3: sent those out. All right, three zero three seven one
Speaker 3: three A two five five. Any problem you have, we'd
Speaker 3: love to talk to you. And Chopper is going to
Speaker 3: go make a call over to Carls Junior and I'm
Speaker 3: hoping in five minutes he reports back with its handled
Speaker 3: and then he can have Tom's dinger. All he wants
Speaker 3: a whole lot.
Speaker 14: Go with a sure thing Denver's Best Roofer Excel Roofing
Speaker 14: dot com.
Speaker 15: You don't pay a cent until you're content.
Speaker 14: Time for an insurance check up, free no obligation comparison
Speaker 14: call Compass Insurance pay too much your coverage at dozens
Speaker 14: of insurance companies find out now three oh three seven
Speaker 14: to seven to one help. You'll think you're his only
Speaker 14: customer when you choose Frank durand the real estate Man
Speaker 14: dot com to list your home with Remax Alliance three
Speaker 14: oh three nine two zero sixteen twenty two.
Speaker 3: All right, threeh three seven one three eight two five
Speaker 3: five three zero three seven one three a two five five.
Speaker 3: You know. Discount Bath they are great people. I just
Speaker 3: have to talk about them for a minute. If you
Speaker 3: were listening during the commercial break, Suzanne startled the hell
Speaker 3: out of me, So I messed up there commercial. But
Speaker 3: here's what's great about them. You're talking great stuff done
Speaker 3: at a discount price. They can do the whole bathroom.
Speaker 3: They can help you with ideas. In other words, if
Speaker 3: you have a big tub and maybe you want to
Speaker 3: get rid of that and just have that walk in
Speaker 3: shower you already have, get that remodeled and take that
Speaker 3: extra space and make a bigger closet or a longer vanity,
Speaker 3: you name it. They can imagine it and they do
Speaker 3: it at a discount price. Or if you just want
Speaker 3: a old tub to show hour conversion, they can knock
Speaker 3: that out all day long. Discount Bath dot com. That's
Speaker 3: discount bath dot com. All right now three oh three
Speaker 3: seven one three eight two five five.
Speaker 4: We do have lines open for the first time today.
Speaker 3: If you have any questions you need any help, three
Speaker 3: zero three Martino. And by the way, as I always say,
Speaker 3: that number works on and off the air. You can
Speaker 3: also email us at Helpi troubleshooter dot com. Any updates
Speaker 3: over there for you. Scott, you've been pretty You haven't
Speaker 3: been that busy lately. Huh, we haven't given you a lot.
Speaker 8: No, I haven't been that busy. The only update I.
Speaker 3: Have was what was it?
Speaker 8: It was a call last week? Oh it was the
Speaker 8: caller had had a missing check from Wales Fargo Mortgage
Speaker 8: for thirty one.
Speaker 3: Dollars for thirty one dollars, Right, thirty one dollars dollars.
Speaker 3: We're going to tack that on to our four hundred million,
Speaker 3: right did what was it though? Did you get it
Speaker 3: handled or well?
Speaker 8: He got a letter from Wells that said, have any questions,
Speaker 8: take this letter into a branch and they'll just issue
Speaker 8: you a check.
Speaker 3: The check got lost? Oh okay, no big deal, And
Speaker 3: that's amazing someone called us over thirty one bucks. But
Speaker 3: what's funny is like, how what was his question to us?
Speaker 3: I guess I don't get that part. In other words,
Speaker 3: if he got a letter saying go into a branch, why.
Speaker 4: Did he call us? Or did you reach out? Then
Speaker 4: he got that letter?
Speaker 8: No, I think what happened is he spent an hour
Speaker 8: and a half at a Wells Fargo branch because they
Speaker 8: couldn't figure out how to cut him a thirty one
Speaker 8: dollars check. Then the letter said if you don't respond
Speaker 8: by a certain date in June, he's just going to
Speaker 8: get turned over to the State of Colorado, the Great
Speaker 8: Colorado Payback.
Speaker 3: Yeah, then eventually let's do that. That's the easiest for
Speaker 3: thirty one bucks. Yeah, that's kind of crazy when people
Speaker 3: got to argue about thirty one bucks. So that was
Speaker 3: a little nuts Hues And when you freaked me out
Speaker 3: during a commercial, I'm sorry, Mark, What would you say
Speaker 3: is the most awkward moment in the last ten years
Speaker 3: on the air?
Speaker 7: Yeah, that would have been when you swore on the
Speaker 7: air a few months ago.
Speaker 3: Remember that I have not sworn on the air this year.
Speaker 7: Oh, I thought it was just a few months ago.
Speaker 7: Remember No, Oh, I think you're wrong.
Speaker 3: No, first of all, it was last year. You were
Speaker 3: all startled. I startled myself, is what you're saying. Yes,
Speaker 3: I realized what I said. I forget what I was
Speaker 3: so worked up about my biggest one. And I don't
Speaker 3: think anybody was with us at the time. We're going
Speaker 3: back so far. Is when Tom and I were screaming
Speaker 3: at each other at the top.
Speaker 6: Oh yeah, that was awkward.
Speaker 3: I mean the top of our lungs. There was no
Speaker 3: one within this floor that probably didn't hear us. Yeah,
Speaker 3: And I'll tell you what it was about. It was
Speaker 3: about a John Doe lawsuit. What do you do when
Speaker 3: you get served a John Doe lawsuit? And what that is?
Speaker 3: If people download music back in the day, like through Nabster,
Speaker 3: or download movies, download something like that, they can actually
Speaker 3: the people that own that intellectual property can actually go
Speaker 3: too listen to this. They can actually go to your
Speaker 3: Internet service provider and ask them what IP it is,
Speaker 3: and they take that information and they draft a lawsuit
Speaker 3: and send it to John Doe because all they know
Speaker 3: about John Doe at that very given time is what
Speaker 3: that IP address is. Of course, your internet service provider
Speaker 3: knows who you are, who the address is, so they
Speaker 3: basically end up through court records, having to give those
Speaker 3: documents over through motions. So it was getting sued as
Speaker 3: a John Doe. And I don't remember the exact argument.
Speaker 3: I think I think Tom was saying, you can't sue
Speaker 3: a John Doe, and I knew, for damn sure you
Speaker 3: could sue a John Doe all day long under multiple
Speaker 3: different reasoning. But that happened to be the one on
Speaker 3: the call. I it escalated into what it was was amazing.
Speaker 3: It was damn good radio.
Speaker 7: Hey, remember the Bentley bath guy was really awkward.
Speaker 6: Mark, that was uncomfortable, Martino.
Speaker 3: This dude was sitting right across if you're looking at Troubleshooter,
Speaker 3: if you're looking at Troubleshooter network on YouTube, right where
Speaker 3: Scott is Bentley bath Man. This guy was sitting right
Speaker 3: over there. And he sold this lady a walk in tub,
Speaker 3: a walk in tub.
Speaker 4: The problem was she couldn't walk in it. She was
Speaker 4: a wide load.
Speaker 6: We went out to her house.
Speaker 3: I measured her bottom literally and it was a wide load.
Speaker 3: It was larger than what the door was on the
Speaker 3: walk in tub. And Bentley sold her the tub in
Speaker 3: her own house. Literally looking at her, she was so
Speaker 3: big I'll never forget this. Her recliner was a double
Speaker 3: sized recla it was one chair. She never fit in
Speaker 3: a regular recliner. She was big. And I say that
Speaker 3: because of how stupid Bentley had to be to sell
Speaker 3: this woman just walking bath. She literally can't get in
Speaker 3: and he charged medicaid for it. Somehow Medicaid got paid
Speaker 3: for this thing. So I forgot what Suzanne was saying.
Speaker 3: I forgot why that he was dumb coming in.
Speaker 7: I mean, that's what I was just gonna say, Like,
Speaker 7: if he was stupid selling that, he was really dumb
Speaker 7: coming in here, trying to defend himself.
Speaker 3: He was walking into a hornet's nest selling something. She
Speaker 3: literally couldn't use that company name, right. I think they're
Speaker 3: still around.
Speaker 6: That was a very awkward day.
Speaker 3: So he comes in and Tom, I forget what he said,
Speaker 3: but when you talk about unglued, Tom said, you son
Speaker 3: of a bitch. If that was my mother, I'd punch
Speaker 3: you in the head. And he Tom jumped up, and
Speaker 3: Bentley's sitting there, and I'm sitting where Suzanne's sitting and
Speaker 3: I'm like, damn, is time gonna jump over and bunch him.
Speaker 3: I never seen Martino that furious. Of course, he didn't
Speaker 3: lay a finger on him. And then whoever our board
Speaker 3: op was was like, this is escalating and went to
Speaker 3: break immediately.
Speaker 15: And then Bentley sat there.
Speaker 6: Mister Bentley bath. He stayed really cool and calm and collected.
Speaker 6: He stayed there yellow.
Speaker 3: And finally I'm like, I think I need to escort
Speaker 3: you out of this building.
Speaker 4: Brother.
Speaker 3: I can't believe he just sat there. I'm sure he
Speaker 3: was shell shocked, but he did. He sat there. It
Speaker 3: was That was remarkable. Everybody holds tight.
Speaker 14: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 14: dot com. You don't pay a cent until you're content.
Speaker 14: Time for an insurance check up free, no obligation. In comparison,
Speaker 14: call Compass Insurance paying too much your coverage at dozens
Speaker 14: of insurance companies find out now three o three seven
Speaker 14: seven to one. Help you'll I think you're his only
Speaker 14: customer when you choose Frank durand the real estate Man
Speaker 14: dot com to list your home with Remax Alliance three
Speaker 14: oh three nine two zero sixteen twenty two.
Speaker 3: All right, three oh three seven one three eight two
Speaker 3: five five. We do have some lines open. We'd love
Speaker 3: to hear from me, you've been ripped off taking advantage
Speaker 3: of We got a couple hours to go. We're going
Speaker 3: to be sitting here kicking ass I got two deputies,
Speaker 3: the one right now choppers out talking to Carl's junior
Speaker 3: and surprisingly he's not ordering food. He's trying to get
Speaker 3: a lady's paycheck. So we're going to check back in
Speaker 3: with him in a few minutes. And meantime, we had
Speaker 3: a caller, uh First Hour, A nice lady called up
Speaker 3: First Hour Nick and asked this, and I said, I
Speaker 3: was going to get you on real quick, but then
Speaker 3: we got so busy it just didn't happen. So I
Speaker 3: told Kelly or Susanna, gets you on now. But she
Speaker 3: had a pretty simple question. I'm going to put you
Speaker 3: on the spot. Though she's already got new countertops or
Speaker 3: she's happy with her bath through countertops or flooring. The
Speaker 3: only thing she wants done is the old tub taken
Speaker 3: out and basically put in a shower. That's what she wants.
Speaker 3: I would assume a load, a load threshold or whatever's normal,
Speaker 3: so you know, not to not say you got to
Speaker 3: give an exact estimate for her, but if it was
Speaker 3: a normal sized tub if you will, and you have
Speaker 3: different price ranges. I know you were in studio last
Speaker 3: week and we talked about that. But give me a
Speaker 3: low side to a high side on doing just a
Speaker 3: conversion like that, no flooring, nothing else. So I assume
Speaker 3: that's basically the tile taken out, the old stuff, the pan,
Speaker 3: and then whatever the fixtures look like.
Speaker 4: But on the low end side, what are you thinking?
Speaker 16: You know, that's that's a good question, and that's usually
Speaker 16: what most people are always concerned about, you know, is
Speaker 16: you know what kind of price plan? And what I
Speaker 16: can tell you is this based off of the different
Speaker 16: types of materials I've seen. I've seen shower replacements be
Speaker 16: as low as ten to twelve thousand, as high as you.
Speaker 27: Know, twenty and then but people find themselves somewhere in
Speaker 27: the well yeah, I mean, we know there's showers out
Speaker 27: there that are easily eighty thousand, right, Yeah, But.
Speaker 3: You're saying just for a for a normal tub, the
Speaker 3: lower end's going to be around that ten grand.
Speaker 16: Yeah, that's going to be your your price performing materials
Speaker 16: things that are going to be at an aggressiveness point.
Speaker 16: But again, the more you do, the more features you add,
Speaker 16: that obviously can affect that those numbers and those are
Speaker 16: just general numbers. Everything is based off the homeowner's needs.
Speaker 16: Do they need a zero threshold?
Speaker 17: You know?
Speaker 4: Tell me about these then?
Speaker 3: What are these things we see advertised on TV where
Speaker 3: they come in, they grab the old tub and they
Speaker 3: put in this big piece of plastic that's like a
Speaker 3: walk in shower. I mean, for lack of the better words,
Speaker 3: that's isn't that what they do? It's like one big
Speaker 3: poured piece of plastic and then they just kind of
Speaker 3: put it in there. Am I crazy? Or do they
Speaker 3: advertise that stuff like late at night, at nicked night
Speaker 3: and all that?
Speaker 16: So you're what you're alluding to is a curlic shower
Speaker 16: system and there curlic shower systems typically they come in
Speaker 16: you know, sixty by ninety six with walls thirty thirty
Speaker 16: six by ninety six and a three wall kit. But
Speaker 16: they are just like you said, their plastic products. Yeah,
Speaker 16: you know, and for an affordable tower system, that's kind
Speaker 16: of what you what you're going to.
Speaker 4: Get in the what do you think something like that runs?
Speaker 3: I mean, like what you know after all the BS
Speaker 3: you watch these commercials, you like, you don't even know
Speaker 3: what they're by the end. I mean, I really don't
Speaker 3: know if it's a walking tub or a shower or whatever,
Speaker 3: but something like you just said, one of those three
Speaker 3: wall systems, where would they generally come in all in?
Speaker 3: Because it still costs the same to basically pull out
Speaker 3: the old tub and get everything ready. But that's got
Speaker 3: to be a lot cheaper than having a tile guy
Speaker 3: or someone that understands porcelain. And I don't know how
Speaker 3: the plumbing looks on that is that like one connection
Speaker 3: and the fixtures are built in. It looks like a
Speaker 3: pretty turnkey deal, but honestly it looks cheap as hell.
Speaker 16: Yes, and again I think in all companies have benefit
Speaker 16: to them product wise, that everybody has to choose what
Speaker 16: product they want to offer to consumers. I don't sell
Speaker 16: in a coach shower. I know that a lot of
Speaker 16: companies do, and good for them.
Speaker 3: I tend to like either, yeah, you're not in it's
Speaker 3: just not your game.
Speaker 18: Yeah No.
Speaker 16: I tend to like to offer a product that's going
Speaker 16: to add a little bit more of value. Yeah, and
Speaker 16: again I'm not saying.
Speaker 27: Anything derogatory about those products.
Speaker 16: Those are your price performing products.
Speaker 17: Yeah.
Speaker 3: No, And I appreciate it. That's what I was kind
Speaker 3: of looking for there. So you don't know where they
Speaker 3: start at. I mean they got to be to be
Speaker 3: more than five grand still.
Speaker 16: Right, Oh no, no, you're they're gonna be much more.
Speaker 16: They're gonna be twelve to twelve to twenty on the company.
Speaker 3: So they're actually they had that cheap stuff actually cost
Speaker 3: more than if you went in there and did something nice.
Speaker 3: I mean, you know, I'll say it like it is. Yeah,
Speaker 3: that's crazy and nick I gotta, I gotta do it.
Speaker 3: That music means it's time to go. All right, people,
Speaker 3: we got another hour coming up. Get your calls in
Speaker 3: now three zero three seven one three eight two five
Speaker 3: five three oho three Martino.
Speaker 14: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 14: dot com. You don't pay a cent until you're content.
Speaker 14: Time for an insurance check up. No obligation in comparison,
Speaker 14: call Compass Insurance paying too much your coverage at dozens
Speaker 14: of insurance companies find out now three all three seven
Speaker 14: seven to one help. You'll think you're his only customer
Speaker 14: when you choose Frank durand the real estate Man dot
Speaker 14: com to list your home with Remax Alliance three oh
Speaker 14: three nine two zero sixteen twenty.
Speaker 1: Two, ripped tough news you need so you.
Speaker 5: Don't have.
Speaker 15: Run anxious.
Speaker 1: As fast as we can, show Shooter's gonna help.
Speaker 12: Come man.
Speaker 2: This is the Troubleshooter Show Now, Tom Martinez.
Speaker 3: All right, three oh three seven one three eight two
Speaker 3: five five. Welcome to the show, the only show of
Speaker 3: it's kind. We're here to solve problems, answer questions, take complaints,
Speaker 3: make your life a little bit better. I just got
Speaker 3: a text. It's kind of funny you guys.
Speaker 5: Uh.
Speaker 4: Susanne, of course remembers Dan Miller. Deputy Dan.
Speaker 6: I love Deputy Dan.
Speaker 3: Deputy Dan. We still keeping communications with. In fact, I
Speaker 3: haven't played racquetball with him for a long time. He
Speaker 3: switched to pickleball. He's kind of more of a pickleball player,
Speaker 3: where I'm more of a racquetball player, although I do
Speaker 3: like pick a ball. And I know he's listening, so
Speaker 3: I'm busting this chops there. But he mailed I'd still
Speaker 3: remember I had to measure the Bentley bath. Lady, you
Speaker 3: still owe me a beer over that one. We were
Speaker 3: over at her house and she was pretty big and
Speaker 3: we had to literally measure her for what we were
Speaker 3: doing with Bentley Bath because he sold her a walking
Speaker 3: tub she couldn't walk into, and I didn't want to
Speaker 3: go measure her, so I talked Deputy Dan into going
Speaker 3: over in measuring her backside. And there he is with
Speaker 3: this measuring tape measuring her and the guy Bentley really
Speaker 3: screwed him now, big time, absolutely big. But anyhow, I digress.
Speaker 3: We've got a Deputy Dan. What's up? Man? But anyhow,
Speaker 3: we got lines open. I'd love to hear from you.
Speaker 3: Three oh three seven one three eight two five five.
Speaker 3: I think we finally got to Metri up. Are you there, man?
Speaker 9: I am here ready to go when every guys need anything.
Speaker 3: Yeah, we're gonna head over after the show to see
Speaker 3: that lady that called in on Friday, Violet, Violet. We're
Speaker 3: gonna go over and see Violet. I had Tom talk
Speaker 3: to her for a little bit and his eyebrows didn't
Speaker 3: raise like mine did, so I'll be curious the true
Speaker 3: assessment when we get over there. What did you think
Speaker 3: mine are still up?
Speaker 4: Yeah?
Speaker 3: I can't.
Speaker 9: Yeah, something smells, something really really smells. When that guy
Speaker 9: wouldn't come on, wouldn't talk to you even on the phone,
Speaker 9: not just on the air, but you wouldn't even take
Speaker 9: a call from you.
Speaker 3: Yeah. I found that weird too, And it was because
Speaker 3: in her mind it was because he was military, which
Speaker 3: is kind of, you know, bizarre. I don't know, but
Speaker 3: we're going to find out today. Hopefully everything's okay for
Speaker 3: people to don't know what the hell we're talking about.
Speaker 4: Stories pretty simple.
Speaker 3: She called in with the car question on Friday, but
Speaker 3: the car question was somebody she can't really leave her house.
Speaker 3: She's an older lady in her eighties, and basically, this
Speaker 3: guy named Michael's helping her out, and Michael sold her
Speaker 3: car for her. But then she got a text from
Speaker 3: Michael saying, like, the guy's not happy with the car.
Speaker 3: We might have to give him his money back or
Speaker 3: something along that line. And then as soon as I
Speaker 3: heard that, I'm going, who is this Michael? And we
Speaker 3: start asking her questions, and then we learned that she's
Speaker 3: going to give Michael power of attorney, and I was like, well,
Speaker 3: once again, who is this Michael. The only good news
Speaker 3: I remember, Dimitri, is at least she got Michael from
Speaker 3: And Michael could be the best guy in the world.
Speaker 3: My god, he could be a great volunteer that's going
Speaker 3: to help out. But with the whole car thing and
Speaker 3: her really not knowing what was going on with the
Speaker 3: money with the car, then saying that Michael's lawyer was
Speaker 3: drafting up a power of attorney. I'm going wait a second,
Speaker 3: and her husband died? When did her husband die? It
Speaker 3: was like a year ago, Mark, And she knew you
Speaker 3: big time. She must have called in all the time. Yeah,
Speaker 3: she was like, where Suzanne today? And that was Friday, right,
Speaker 3: So you know exactly who I'm talking about.
Speaker 6: I know, Violet, sweet lady.
Speaker 4: Yeah, very sweet lady.
Speaker 3: So hopefully we can get to the bottom of that
Speaker 3: and hopefully there's nothing the faery us going on. I
Speaker 3: wanted to get Henry Brettzon since we're a little slow
Speaker 3: by the way. Three three seven one three eight two
Speaker 3: five five. Hey, Henry, I sent you pictures of my house.
Speaker 3: Have you ever seen so much al in your life?
Speaker 25: You know what, It's been a rare occurrence, but I
Speaker 25: think I've seen that maybe once or twice, and it
Speaker 25: almost looks like snow banks.
Speaker 16: It's pretty impressive.
Speaker 3: And we still had them around the house. In fact,
Speaker 3: we still do right now where some of the rooflines
Speaker 3: come together and all the snow dumps here. We've got
Speaker 3: a pile that's still probably two three feet. It's absolutely insane.
Speaker 3: Did this hail though, in what areas did it hit?
Speaker 3: I know there was one in Colorado Springs, but I'm
Speaker 3: talking more like Douglas County.
Speaker 4: We're who should be looking.
Speaker 25: Yeah, so there was some pretty substantial hail in Castle Rock.
Speaker 25: We saw like an inch and inch and a half
Speaker 25: two inch tail.
Speaker 3: Oh that's roof damage. Yeah for most that's roof damage, right.
Speaker 25: And yeah, absolutely there's some little pockets. I don't have
Speaker 25: that hail map just right in front of me. I
Speaker 25: think there's about four areas kind of in that Castle
Speaker 25: Rock area across that stretch.
Speaker 3: Yeah, maybe up to Monument Yeah, and Monument too.
Speaker 4: Yeah.
Speaker 3: So I know Elbert got nailed. I mean, I couldn't
Speaker 3: believe it. In Franktown, man, I have never driven well
Speaker 3: with the except of a white out, I have never
Speaker 3: driven to where I can't see. I was lucky. I
Speaker 3: was still in our neighborhood. We were going to head
Speaker 3: up to Castle Rock to get some dinner, and it
Speaker 3: just hit so fast. Thank god I turned around because
Speaker 3: by the time we got home.
Speaker 4: Well you saw it. I sent you that video.
Speaker 3: But that hail proof roof once again that you put
Speaker 3: on our house man, no problems whatsoever. Some of our
Speaker 3: gutters came down, but you guys sent somebody over yesterday
Speaker 3: and they got all our gutters put back up.
Speaker 25: Answeet glad to hear that. And then just for all
Speaker 25: the homeowners listening, remember it's super important to have a
Speaker 25: company out there first before your insurance to verify if
Speaker 25: you have hail damage. So what I recommend is that
Speaker 25: you give someone like Excel roof and a call will
Speaker 25: come out there just verify if you have hail damage
Speaker 25: and if you should file an insurance plans.
Speaker 3: Well, explain why that's important, though, Henry, explain literally, why
Speaker 3: is it important to call somebody like Excel before your
Speaker 3: insurance company.
Speaker 25: What happens is the insurance they won't they won't put
Speaker 25: the will claim on your record if you just call,
Speaker 25: but you're putting them on notice, and so it's telling
Speaker 25: the insurance company, hey, this customers a more high risk
Speaker 25: than the other ones, and that will it'll get a
Speaker 25: claim on your record in some cases, and it'll cause
Speaker 25: your rates to go up. So it's really best to
Speaker 25: make sure you don't have damage first before having the
Speaker 25: adjuster out there.
Speaker 3: According to Compass Insurance, if you call up period and
Speaker 3: have them come out and check your roof for damage,
Speaker 3: you're on the clue report just like you said, period.
Speaker 3: End of story, and you do start looking like high risk.
Speaker 3: You know, someone goes to shop you and or you
Speaker 3: go to shop other insurance companies when your homeowners renews
Speaker 3: and they look at your clue report and all of
Speaker 3: them share information to this. It's like a credit report
Speaker 3: and they see, oh, this guy has called up every
Speaker 3: time at HAILS. So he's called up four times and
Speaker 3: there's never been any kind of issue as far as damage.
Speaker 3: But he's sure looking for damage or she's sure looking
Speaker 3: for damage. How many roofs got hurt in Castle Rock, Henry.
Speaker 3: Have you guys have been out there on the ground.
Speaker 3: Is it pretty bad or what happened?
Speaker 25: Yeah, we've been out there and it's a little like
Speaker 25: the main focal point probably is a couple of hundred homes.
Speaker 3: Where is it? You know what neighborhood is it? Like
Speaker 3: the meadows is it? I don't even know, Plum Creek,
Speaker 3: Red Creek.
Speaker 18: Yeah, it's let me.
Speaker 25: I have it up here on my phone.
Speaker 23: It looks like.
Speaker 25: Right by Palmer Lake. Oh wow, Palmer Lake had the
Speaker 25: worst hail. Yeah, so there's a neighborhood in there, you
Speaker 25: know what.
Speaker 3: Pretty smoked. Susanna and I are literally going to Palmer
Speaker 3: Lake to meet this older woman. She lives in Palmer Lake.
Speaker 3: That's crazy. I'll eyeball around and see, uh what I
Speaker 3: see out there. But if they had one inch hal,
Speaker 3: that's got to be massive. That's more than just roof damage.
Speaker 25: Yeah, that wasn't just one inch hal. That was one
Speaker 25: have in jail, in jail right there in Palmer Lake.
Speaker 25: And so that's the main focal point.
Speaker 3: You guys gotta be You and your dad got to
Speaker 3: be sitting around just rubbing your hands together, going hale.
Speaker 3: You're probably the only people, well you and every other
Speaker 3: roofer that love hail, right. The rest of us are like, oh,
Speaker 3: not another hailstorm. But man, if you're in the business,
Speaker 3: you gotta love a good hailstorm, don't you.
Speaker 25: You know it's good for business.
Speaker 23: But we don't want to.
Speaker 25: We don't want to wish you know, harm, No.
Speaker 3: Of course not like no, of course not. But it's
Speaker 3: like an auto mechanic. You know, he wants the bad
Speaker 3: engines to come in the transmissions that are going out,
Speaker 3: and it likes bad break jobs alternators, of course they do.
Speaker 4: But anyhow, excel.
Speaker 3: Roofing, Henry, I wanted to get you out exactly for
Speaker 3: that reason though, I wanted to see where it hits,
Speaker 3: so pretty much Elbert County, so out in Elizabeth Franktown,
Speaker 3: which I lived through was insane, and then going all
Speaker 3: the way up to Palmer and then Castle Rock. These
Speaker 3: guys will come out, they'll look at your roof, they'll
Speaker 3: tell you whether or not you've got to claim and
Speaker 3: to call your insurance company. And other than that, I mean,
Speaker 3: that's what you need. Don't call your insurance company. First,
Speaker 3: you get the free advice from excel Roofing. They've been
Speaker 3: on a referral list for like twenty five years. And
Speaker 3: what I love about them is you don't pay a
Speaker 3: cent until you're content. And honestly too, Henry. If someone
Speaker 3: did sign a contract with you, then all of a
Speaker 3: sudden change in their mind for whatever reason, as long
Speaker 3: as you guys didn't have materials delivered, you guys let
Speaker 3: people out of the agreement, don't you.
Speaker 25: That is exactly correct, as long as we do not
Speaker 25: have materials ordered there.
Speaker 5: Yep.
Speaker 25: And there's there's calation seeing nothing.
Speaker 3: There's roofers right now knocking on doors in castle Rock
Speaker 3: saying here, sign this so I can go check your
Speaker 3: roof for a free hail check. And people don't realize
Speaker 3: they're getting tricked into signing a contract right now.
Speaker 4: So if you're out in castle Rock, mark what's that
Speaker 4: real quick?
Speaker 25: Most roofers have a twenty to twenty five percent cancelation
Speaker 25: fee that's super important for homeowners. And know I've seen
Speaker 25: it even go as high as thirty percent.
Speaker 3: That's crazy.
Speaker 25: Sign with the roof for at the door and they
Speaker 25: decide that, hey, this is a sleeze ball, we don't
Speaker 25: want to go with them, and they switch to another
Speaker 25: contract contractor We've seen people get sued over that for
Speaker 25: that cancelation fee.
Speaker 3: Yeah, and they usually win if it's very cautious.
Speaker 13: Yeah.
Speaker 3: And the other thing is you bring up something for
Speaker 3: everybody out there. Maybe you're listening to this and you
Speaker 3: sign something a couple days ago, you do have three
Speaker 3: day right to rescind. In Colorado four stuff sold.
Speaker 4: Door to door.
Speaker 3: I don't want to confuse people but that's one of
Speaker 3: the things. It's for also gym memberships and a few
Speaker 3: other things. But if it's sold at your house by
Speaker 3: a company coming to you, you generally have three days.
Speaker 3: You also have it on certain loans, but really you're
Speaker 3: certain financing, I should say, but that's one of the
Speaker 3: things too. So if you did sign something and all
Speaker 3: of a sudden you're going, I didn't like that roof,
Speaker 3: or you have three days to give them that written notice,
Speaker 3: you got to look at that contract and figure it out,
Speaker 3: because most roofing companies are not like Excel, where they're
Speaker 3: going to let you out of the contract.
Speaker 4: If you don't want to do business with them.
Speaker 3: I mean, why people would want to do business with
Speaker 3: somebody that doesn't want to do business with them, I
Speaker 3: don't know. But that's Henry Brandt's three oh three seven
Speaker 3: six one sixty four hundred. Just call up, they'll come out.
Speaker 3: They're honest. They've done my roof done a ton of
Speaker 3: roofs for tom. The one they sold me is helproof.
Speaker 3: I don't even got to check it anymore. Literally, we'd
Speaker 3: have to have like three or four inch hal before
Speaker 3: I would even have any kind of damage. Except I
Speaker 3: did have gutter damage. They took care of three oh
Speaker 3: three seven six one sixty four hundred or excel Roofing
Speaker 3: dot com Air a hold type. We'll figure out what's
Speaker 3: going on with that contract. We got some lines open
Speaker 3: three zero three Martino three oh three seven one three
Speaker 3: eight two five y five.
Speaker 14: Go with a sure thing Denver's best roofer excel Roofing
Speaker 14: dot com.
Speaker 15: You don't pay a cent until you're content.
Speaker 14: Time for an insurance check up free, no obligation in comparison,
Speaker 14: call Compass Insure paying too much your coverage at dozens
Speaker 14: of insurance companies find out now three oh three seven
Speaker 14: seven to one help. You'll think you're his only customer
Speaker 14: when you choose Frank durand the real estate Man dot
Speaker 14: com to list your home with Remax Alliance three oh
Speaker 14: three nine two zero sixteen twenty two.
Speaker 3: All right, three oh three seven one three eight two
Speaker 3: five five three oh three Martino, you need any advice?
Speaker 3: Been ripped off? Taking advantage of if myself and the
Speaker 3: deputies and Suzanne and Kelly can help you.
Speaker 4: We have a list of experts.
Speaker 3: As you know. A referral is dot com. Where else
Speaker 3: can you get free legal advice three zero three seven,
Speaker 3: one three eight two five five. Now let's go to
Speaker 3: Era Era. What is going on with you?
Speaker 5: Hey, how you doing Tom?
Speaker 3: I'm doing good, Era.
Speaker 13: Well, I had.
Speaker 5: A tractor come out to do some remodeling in my
Speaker 5: bathroom and he messed things up, really really bad, and
Speaker 5: every time we tried to talk to him about it,
Speaker 5: he's like, oh, we're going to fix that. And so
Speaker 5: now I have two bathrooms that are pretty messed up,
Speaker 5: and I'm not sure what my legal rights are to
Speaker 5: make sure that he doesn't put a lean on my home.
Speaker 5: He wants to charge me for this stuff. I just
Speaker 5: got the invoice from them. I fired him this morning.
Speaker 5: So I'm just kind of like, what's my recourse for
Speaker 5: being able to say, Hey, you know you didn't do this.
Speaker 5: We're gonna have to rip it all out. The stuff
Speaker 5: that you did is going to need to be repaired.
Speaker 3: When did he do the job?
Speaker 5: When did he do the job?
Speaker 3: When did he start?
Speaker 5: Well, the first one he started at the beginning of
Speaker 5: this month.
Speaker 3: Okay, so I mean not even a month ago. So
Speaker 3: on let's just call it five to one. So on five,
Speaker 3: when he comes out and does one bathroom where he
Speaker 3: starts on him both at the same time. He did
Speaker 3: the first bathroom, and then when he finished that out
Speaker 3: of curiosity, why did you have them do the second
Speaker 3: one if you weren't happy with the first one?
Speaker 5: Oh, it was fine at first. Oh man, I started
Speaker 5: noticing where the baseboards are all buckling, and now the
Speaker 5: floor itself is buckling. And he had already started on
Speaker 5: the second bathroom.
Speaker 3: Okay, is he willing to fix what's going on? And
Speaker 3: when you say buckling, I mean like, what kind of
Speaker 3: is it? LVT? What did he use for the flooring?
Speaker 5: Yeh, he used the LVT And it looks like when
Speaker 5: I look at the pictures of before it, because I'm
Speaker 5: one that keeps track of jobs as we're going, it
Speaker 5: looks like he removed the old tile and there wasn't
Speaker 5: anything underneath it and they just put it on whatever
Speaker 5: that old particle board was.
Speaker 3: Okay, So they didn't use so they didn't use the
Speaker 3: proper surface. So when you brought that up to him,
Speaker 3: let's just talk about that first bathroom when it started buckling,
Speaker 3: what did he say?
Speaker 5: He said, it's the problem is with the floor, and
Speaker 5: he filed a complaint with floor and decre.
Speaker 3: He's saying, the problem is with the actual materials the LVT.
Speaker 5: Yes, yes, but.
Speaker 4: Yet he didn't use.
Speaker 3: He didn't use I can't think of the name of
Speaker 3: that board underneath there, whatever it.
Speaker 5: Is, it looks like it's just all it is is
Speaker 5: like particle board. And this house was built in nineteen seventy.
Speaker 5: It's probably from back there. There was at one point
Speaker 5: because when my son, who the master plumber, came in
Speaker 5: to put the toilet, the first piece popped up and
Speaker 5: he said, well, I know that that floor underneath it
Speaker 5: was good because I tried to push through it with
Speaker 5: my finger and I couldn't.
Speaker 3: I wonder if his water gotten through to it.
Speaker 5: Since he's done it.
Speaker 3: Yeah, since he's done it, I'm trying to understand even
Speaker 3: if even if he just went over at least as
Speaker 3: smooth prep material of some kind, even if the underlayment
Speaker 3: was just particle board or what was there just plywood,
Speaker 3: I mean, it shouldn't still buckle the plywood shouldn't buckle
Speaker 3: up on it. It's almost like something else is wrong
Speaker 3: or somehow water got under it.
Speaker 5: Yeah, I don't know that that could have happened.
Speaker 3: Since let's get I want to ask. Yeah, hold on, Suzanne,
Speaker 3: hefer get big bear on for me. I'm going to
Speaker 3: ask him about that. But let's let's move on from
Speaker 3: that part. So it's happening regardless if it's a material
Speaker 3: or not. But if it is a material, let's say
Speaker 3: he's correct, then they'll come back and they will pay
Speaker 3: him to redo it and give him new material. I
Speaker 3: don't know how long it takes. Is someone from the
Speaker 3: manufacturer already called you and are going to come out
Speaker 3: and look at it?
Speaker 4: Or what.
Speaker 5: I called Lauren decor because I didn't want the file
Speaker 5: because he filed the complaint and I wanted the complaint
Speaker 5: filed under my name, Okay, And they said they have
Speaker 5: a whole legal department that will come out and check
Speaker 5: that out. That one's already been paid for.
Speaker 3: Okay, But have they come out and checked it out yet.
Speaker 13: No.
Speaker 5: I just did this this morning. I got a second call.
Speaker 3: I got you so and you paid for that project?
Speaker 3: Is that the only problem with it? The flooring?
Speaker 19: Yeah?
Speaker 4: Okay, so the second.
Speaker 5: One flooring, well, it's the flooring and the baseboard.
Speaker 3: Well, because it's moving with the flooring, right, yeah, yeah, okay,
Speaker 3: Now let's go to the second bathroom. What's going on
Speaker 3: with that one?
Speaker 5: Well, but when they put the tile down, it's these
Speaker 5: little octagon ones that have to be grouded in between.
Speaker 3: Yeah, I can picture it.
Speaker 5: Some of them are, yes, some of them are so
Speaker 5: close together. It's so not uniform that there's no way
Speaker 5: you could get tired, you could get out in there.
Speaker 5: And they're saying, oh, this would all be fixed once
Speaker 5: we grout it, And I'm like, I had another guy,
Speaker 5: tile guy come out, and while he was very professional
Speaker 5: and saying I don't like to talk bad about anybody else, yeah,
Speaker 5: and I was like, could this have been done better?
Speaker 5: He said absolutely, Wow, these need to have grout in
Speaker 5: between them. Or did he say it was hold on,
Speaker 5: hold on and looked at because they also did the
Speaker 5: shower floor the drain is above.
Speaker 3: Did he say, hold on, era, era, hold on, just
Speaker 3: I want to stick to one thing. I'm the tile
Speaker 3: did the guy that came out the expert. Did they
Speaker 3: say it was industry standards so or not? In other words,
Speaker 3: it could have been done better, he would have done
Speaker 3: it better. But was it industry standards or he didn't
Speaker 3: even say that, or did he say it was a
Speaker 3: horrible job?
Speaker 5: I say, I think, yeah, he didn't say it's a
Speaker 5: horrible job. Okay, but I have other people in the
Speaker 5: construction business who have said it's.
Speaker 3: Yeah, I got you so, But he still hasn't grouted that.
Speaker 5: No. I stopped him because I'm I am concerned.
Speaker 3: What else does what else does he have to finish
Speaker 3: on that project? So we know you don't like the tile,
Speaker 3: and it hasn't been grounded, so you're going to hire
Speaker 3: someone to reset it, I guess, and then grouted. Is
Speaker 3: that kind of where you're at.
Speaker 5: Probably all wouldn't have to be ripped up, And the
Speaker 5: way he puts the shower drain in, it actually can't
Speaker 5: because the water would sit on the sides of the drain.
Speaker 3: Because where where is it.
Speaker 5: It's in the center of the shower.
Speaker 3: Okay, And you're saying the pan just doesn't all till
Speaker 3: to the center. I mean a lot of showers have
Speaker 3: it in the middle.
Speaker 5: The tile is lower than the drain, so it wouldn't
Speaker 5: drain into it. It would It didn't. It's not level.
Speaker 3: So it's if you pour a bucket of water in there,
Speaker 3: some water stays standing.
Speaker 5: It's going to stay standing.
Speaker 3: Yeah, Well, I mean it's going to you're saying it
Speaker 3: should at this point, right, I mean it does. I mean,
Speaker 3: in other words, you could show him that it does
Speaker 3: it by pouring water in there.
Speaker 5: Well, it's not sealed, so I can't pour water in
Speaker 5: there to show him that.
Speaker 3: I see, but you're by eyeballing it. It's pretty it
Speaker 3: seems like.
Speaker 5: Yeah, it's almost a finger. The tile is a finger,
Speaker 5: almost a finger with below the drains, and it should
Speaker 5: be If anything, if it's not going to be level,
Speaker 5: the dream needs to be lower.
Speaker 3: All right, So what else has to be done in
Speaker 3: that project?
Speaker 5: Well, the problem with that is that if that all
Speaker 5: has to be ripped up, then all of the bett
Speaker 5: bracker board, all of the weedy tile, tie, floor, shower pan, Yeah,
Speaker 5: all of that will have to be replaced.
Speaker 3: All right, hold on, I'm going to get one of
Speaker 3: our experts up a big bear Robert Bremo with big
Speaker 3: boar floor, big big bear flooring. Anybody. I got to
Speaker 3: take this break. I got dragging in there like throwing
Speaker 3: what is that finger? That better be your index finger?
Speaker 3: I see there. You better hold on. By the way,
Speaker 3: this hour brought to you by Frank Duran, the real
Speaker 3: estate man. How I love the you know Frank made
Speaker 3: U so much money in our house in Red Hawk
Speaker 3: in Castle Rocky was unbelievable. His secret sauce is crazy.
Speaker 3: He's just really good at what he does. He sells
Speaker 3: more homes in one month and most realtors in the
Speaker 3: state sell in a year. Frank Duran Holmes dot com.
Speaker 14: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 14: dot com. You don't pay a cent until you're content.
Speaker 14: Time for an insurance check up free, no obligation. In comparison,
Speaker 14: call Compass Insurance paying too much your coverage at dozens
Speaker 14: of insurance companies find out now three O three seven
Speaker 14: to seven to one help. You'll think you're his only
Speaker 14: customer when you choose Frank durand the real estate Man
Speaker 14: dot com to list your home with Remax Alliance three
Speaker 14: all three nine two zero sixteen twenty two.
Speaker 3: You know Nick and the gang at renew Home Innovation.
Speaker 3: They love doing bathrooms. I mean really, let's get down
Speaker 3: to it. If you need a quote on getting your
Speaker 3: bathroom done, just a tub, the shower conversion, or the
Speaker 3: entire bathroom, these guys will give you a great price.
Speaker 3: Check them out at renew Home Innovations dot com. In fact,
Speaker 3: Nick was on the show today and they have got
Speaker 3: some of those conversions starting at under ten thousand dollars, which,
Speaker 3: for you know, if you shop around, that's pretty cheap,
Speaker 3: believe it or not. So once again, if you are
Speaker 3: getting quotes on bathrooms, you're crazy not to reach out
Speaker 3: and at least get one doesn't cost you anything. Renew
Speaker 3: home Innovations dot com. Now I've got one of our
Speaker 3: flooring experts up, Robert Bremmel. I call him Big Bear
Speaker 3: and his company's Big Bear Flooring. Hey, Robert, what's going
Speaker 3: on man?
Speaker 28: Not much, just enjoying the beautiful day.
Speaker 3: Yeah, it is nice out hey our floor by the way,
Speaker 3: you did a real bang up job on that. Man,
Speaker 3: We couldn't be more happy. The new hardwood is gorgeous.
Speaker 3: It blended in with the stuff you sanded down. We
Speaker 3: love how much time and effort you took into the colors.
Speaker 3: But just great stuff. But let's talk about er real quick.
Speaker 3: She had a contractor come out and do her bathroom
Speaker 3: and one of her main complaints actually two bathrooms, but
Speaker 3: on one of the bathrooms they put down LVT and
Speaker 3: it's buckling. My understanding is LVT in a bathroom doesn't
Speaker 3: necessarily need an underlayment.
Speaker 4: Is that correct?
Speaker 3: It can go right on plywood, or because it's in
Speaker 3: a moist area, it always does need it. What do
Speaker 3: you know about LVT because what happened is very shortly
Speaker 3: after he put it in. In fact, how long after
Speaker 3: era did it start buckling?
Speaker 5: It's been out three weeks now.
Speaker 4: Three weeks after he put it in, it started buckling.
Speaker 11: Yeah.
Speaker 3: Yeah.
Speaker 4: And then not only that.
Speaker 5: Well, when they put the toilet in, it buckled. When
Speaker 5: they when they put the toilet in, it.
Speaker 3: Buckled just around the toilet area.
Speaker 5: One of the pieces that the toilet was was secured
Speaker 5: to popped up.
Speaker 3: Yeah, but wait a minute, why couldn't they just fix
Speaker 3: that one piece?
Speaker 1: They did?
Speaker 3: Oh okay?
Speaker 5: And then another piece started buckling a couple of weeks.
Speaker 3: Later, just right around the toilet again or where.
Speaker 13: Yep?
Speaker 4: Okay?
Speaker 3: And did they fix that one? Is that all fixed now?
Speaker 11: Yeah?
Speaker 3: So it keeps coming back up, and then all.
Speaker 5: The baseboard started buckling too.
Speaker 3: Okay. But Robert, just off of what you know right there,
Speaker 3: do you have any insight.
Speaker 28: There's been I've heard a couple of different things there.
Speaker 28: One they could have and we set toilets on top
Speaker 28: of LVP all the time, even though it's not suggested
Speaker 28: to do so, we still have done it, not had
Speaker 28: any prositian buckling. It could be that they drove the
Speaker 28: holes too tight for the toilet fixture boats to go through,
Speaker 28: and so it's actually not giving it anywhere to move,
Speaker 28: so it buckles. That floor has to have a quarter
Speaker 28: in space around any heart surface or any permanent service.
Speaker 3: So that would be an installation issue, not a product
Speaker 3: because what the people are saying is it's a product issue.
Speaker 21: Yeah, it could be.
Speaker 28: Now the product issue would only come into consideration. I
Speaker 28: don't think it is a product issue at this point
Speaker 28: after hearing what she said, but would be if it
Speaker 28: was in the center of the floor or something. And
Speaker 28: even then it would have to have some movement from
Speaker 28: underneath to where it was called letting the tongues break
Speaker 28: or the grooves you know, not hold together. But it
Speaker 28: sounds to me like it is something that when they
Speaker 28: put the they drilled the holes for the bolts for
Speaker 28: the toilet, they might have it too tight.
Speaker 3: Got it, And which makes sense. It's just too much
Speaker 3: pressure on it.
Speaker 28: Yeah, and that's easy to figure out they pulled the
Speaker 28: toilet up to be able to see and that then
Speaker 28: they that's a really easy fix.
Speaker 3: Yeah, okay, I get it. That's what I wanted to
Speaker 3: know on the LVT. I mean, it just doesn't sound
Speaker 3: like a product efect to you.
Speaker 28: No, and it doesn't need most of them. I just
Speaker 28: looked at pull into Core's website. All of their lvps
Speaker 28: are water resis water proof. Yeah, you don't need a
Speaker 28: moisture barrier on any elba.
Speaker 9: It can go right on the plywood, yes sir, Yes.
Speaker 3: Sir, so either concrete or plywood, yes sir. Yeah, all right,
Speaker 3: Hey Robert, I appreciate that he's with Big Bear Flooring.
Speaker 3: He's great guy. Anybody out there, any flooring. This is
Speaker 3: the guy. They've got stuff for fix and flips or
Speaker 3: you know, a million dollar homes, you name it, take
Speaker 3: into it. What they did on the hardwood in our
Speaker 3: house is just gorgeous. Three oh three nine three three
Speaker 3: say two seven. So here's what I'd like to do.
Speaker 3: And ra am I saying your name correctly?
Speaker 4: Is it ar a ara O? Got it?
Speaker 9: All right?
Speaker 3: Do me a favorite.
Speaker 5: He also blamed the product.
Speaker 3: Yeah, I get it, I get it, but we've got
Speaker 3: a few things we got to digest here. What I'd
Speaker 3: like to do is get the guy's information and see
Speaker 3: if he would come on with us. You got a
Speaker 3: problem with that, all right? Hold on, Kelly, get the
Speaker 3: contractor's info before I start asking about his name and
Speaker 3: his company name and everything else.
Speaker 4: Let's try to get him on. I want to see
Speaker 4: what he's willing to do.
Speaker 3: What I'm afraid of is basically she fired him, and
Speaker 3: that's what he's going to stick behind. So we got
Speaker 3: to figure out what the damages are and move forward.
Speaker 3: And Bill's got a question on a contract too. Hold type, Bill,
Speaker 3: I promise your next three oh three seven one, three eight,
Speaker 3: two five five.
Speaker 14: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 14: dot com.
Speaker 15: You don't pay a cent until you're content. Wait time for.
Speaker 14: An insurance check up free, no obligation. In comparison, call
Speaker 14: Compass Insurance paying too much your coverage at dozens of
Speaker 14: insurance companies find out now three all three seven seven
Speaker 14: to one help. You'll think you're his only customer when
Speaker 14: you choose Frank durand the real estate Man dot com
Speaker 14: to list your home with Remax Alliance three all three
Speaker 14: nine two zero sixteen twenty.
Speaker 3: Two right three oh three seven three eight two five
Speaker 3: five over three hundred million dollars cash, merchandise exchanges refunds
Speaker 3: literally gotten back over a forty five year period. Right here.
Speaker 3: If you've been ripped off or taking advantage of you,
Speaker 3: or someone has taken advantage of you, we want to
Speaker 3: hear from you. Three oh three seven one three eight
Speaker 3: two five five. I want to get back to this
Speaker 3: because there's a few things going on here with this tile.
Speaker 3: I understand the job's not good, Kelly. Did we try
Speaker 3: to get to this contractor we did?
Speaker 6: I left him a message?
Speaker 4: Did he have a normal message?
Speaker 6: Or it was automated?
Speaker 3: So, I mean it doesn't say hi, you've reached youever.
Speaker 24: Doesn't say the name of his company or anything like that.
Speaker 4: So when you fired him, what exactly did you tell him?
Speaker 4: And when did that happen?
Speaker 3: You already paid for one bathroom, I assumed did you
Speaker 3: pay anything for the second bathroom?
Speaker 5: Just for the sub floor they did, I mean there
Speaker 5: weren't like some of the stuff that they did. They
Speaker 5: did a good job on but they're no good at
Speaker 5: floors and tile and yeah, so they had to redo
Speaker 5: the sub floor in the second bathroom. They probably should
Speaker 5: have needed to do that in the first one too.
Speaker 4: Well maybe so they did a good job with that,
Speaker 4: keep going.
Speaker 5: I mean, as far as I know, with a good job.
Speaker 5: It looked like a good job. But I'm not a contractor.
Speaker 3: Well, how much have you paid him out of the
Speaker 3: entire projects? I mean, like twenty thousand? How much have
Speaker 3: you paid them?
Speaker 27: No?
Speaker 4: Four four thousand totals? So the one bathroom was for
Speaker 4: was how much.
Speaker 5: The one bathroom was twenty six hundred? Let's see, I've
Speaker 5: got these right now.
Speaker 3: That's amazingly cheap. That's so cheap I can't even believe it.
Speaker 3: So he did the tile. What else did he do
Speaker 3: in that bathroom? Not what else is wrong with it?
Speaker 3: But what else did he do.
Speaker 5: In the main bathroom in the first one?
Speaker 3: Yeah, and the first one.
Speaker 5: He regrouted the tild Yeah, for the shower, did a
Speaker 5: great job with all of that. There was some drywall
Speaker 5: repair in the wall behind the toilet. They did a
Speaker 5: good job with that. He painted all right, and then
Speaker 5: they did the floor. Those were the big things.
Speaker 3: Yeah, And then in the second bathroom. How much have
Speaker 3: you paid them? And how much would that job be.
Speaker 5: Okay, let me just.
Speaker 3: I'm trying to figure out what your damages are because
Speaker 3: your original question was you're afraid he's going to lean
Speaker 3: the property.
Speaker 5: And you know what, I've just realized I never signed
Speaker 5: a contract with something that the main bathroom, the total
Speaker 5: was two thousand and five forty six.
Speaker 3: God, that's so cheap, it's crazy. You can't even get
Speaker 3: a contractor to show up for that now, and then
Speaker 3: how much on the second one?
Speaker 5: Looking at that right now? One thousand and five and
Speaker 5: fifty six for this for the how much one thousand
Speaker 5: and five fifty six for the subfloor.
Speaker 3: The sub floor, just for the subfloor, and then then
Speaker 3: there's more money for the actual.
Speaker 4: Tile, right.
Speaker 3: Yeah, So I have you know what, let me I
Speaker 3: want to take a different approach to that was.
Speaker 5: Not any of the supplies, though I bought all this
Speaker 5: I got you.
Speaker 3: You paid for that.
Speaker 4: You're paying him for labor.
Speaker 3: So where it stands right now, you're saying you've got
Speaker 3: to start over on certain things like that first bathroom,
Speaker 3: the floor, and redo the sub floor. How much money
Speaker 3: does he want to go away?
Speaker 19: Uh?
Speaker 5: He just sent me an invoice.
Speaker 3: How much is it?
Speaker 5: I think it was forty six hundred and change.
Speaker 3: Forty six hundred. So he's saying he's done that much work.
Speaker 3: In other words, if you paid him the forty six
Speaker 3: hundred bucks, he'd walk away.
Speaker 6: But she's already paid him for a grand I thought,
Speaker 6: she said, Mark.
Speaker 3: Yeah, but she's asking, aren't you. But he's asking for
Speaker 3: another forty six right, yeah, so he wants a total
Speaker 3: of eighty six. All right, hold on three oh three
Speaker 3: seven one, three eight two five five, Bill, I promise
Speaker 3: I'll get to you. We're almost done with her, and
Speaker 3: then we'll move on three oh three Martina, go.
Speaker 14: With a sure thing Denver's Best roofer Excel Roofing dot com.
Speaker 15: You don't pay a cent until you're content.
Speaker 14: Time for an insurance check up free no obligation comparison
Speaker 14: call Compass Insurance paying too much your coverage at dozens
Speaker 14: of insurance companies find out now three oh three seven
Speaker 14: seven one help. You'll think you're his only customer when
Speaker 14: you choose Frank durand the real estate Man dot com
Speaker 14: to list your home with Remax Alliance three oh three
Speaker 14: nine two zero sixteen twenty two.
Speaker 1: Ript need so you don't.
Speaker 13: Have to.
Speaker 1: Runs as can no shoot is good.
Speaker 12: The help come man.
Speaker 4: This is the Troubleshooter Show.
Speaker 3: No Tom Martine, welcome my friends to the only show
Speaker 3: of it's kind. We're here to solve problems, answer questions,
Speaker 3: take complaints. If you've been ripped off, if you need
Speaker 3: help with a contractor or possibly a landlord, or possibly
Speaker 3: a bad tenant you need to evict, we are here
Speaker 3: to help you. Three oh three seven one, three eight
Speaker 3: two five five three oh three Martino. And please, if
Speaker 3: you're listening to a podcast, tell everybody, tell your friends.
Speaker 3: We help people in every single state out there. You
Speaker 3: can email us at help at troubleshooter dot com twenty
Speaker 3: four to seven help at troubleshooter dot com, or call
Speaker 3: that three oh three Martino phone number anytime when we're
Speaker 3: on the air, it comes directly to us. When we're off,
Speaker 3: sometimes we answer it directly, but generally you'll leave a
Speaker 3: message and one of us will reach back out to you. Now,
Speaker 3: we were talking to Aras. She had a contractor come in.
Speaker 3: She's not happy with the work. That's the bottom line.
Speaker 3: The floor's buckling. She paid four thousand dollars for one bathroom.
Speaker 3: The contractor started working on her second project and she's
Speaker 3: run into issues. Bottom line, she doesn't like it.
Speaker 4: Ara, you fired him.
Speaker 3: As you put it this morning, he's trying to collect
Speaker 3: four thousand dollars. More So, your original question, though, was
Speaker 3: can he put a lien on the house? Is that
Speaker 3: really where your question is going?
Speaker 5: What is my legal responsibility? What to paying him and
Speaker 5: also to get reimbursed for crappy work that he did.
Speaker 3: Well, if he's going to put a lien on your house,
Speaker 3: he's going to initiate everything. So in Colorado, a lien's
Speaker 3: pretty straight forward. He's within the timeframe. It sounds like
Speaker 3: they have to give you a ten day notice within
Speaker 3: they have to give that to you within four months
Speaker 3: of the last time they worked in your house. So
Speaker 3: he can give you the ten day notice, then he's
Speaker 3: basically files a lien, and then he has six months
Speaker 3: from the last day that he was in your house.
Speaker 3: So let's say it was May first. He's got six
Speaker 3: months from May first to send you the ten day
Speaker 3: notice to actually file the lien with the county. Then
Speaker 3: he's got to take you to court and win and
Speaker 3: get a judgment to perfect the lien within that six months,
Speaker 3: or he's got to file the case within six months.
Speaker 3: But that's where you'll have the argument with the judge.
Speaker 3: You're actually in the best position right now. Now you've
Speaker 3: got to put together your defense because he's basically going
Speaker 3: to say this lady wouldn't let me finish, and I
Speaker 3: did four thousand dollars worth of work and she didn't
Speaker 3: pay me. That's basically what he's going to say, right Suzanne.
Speaker 7: Hey, Mark, My question is is there anything the contractor
Speaker 7: had to do in order to file this lien, Like
Speaker 7: does he have to have a signed contract with his
Speaker 7: client and that kind of thing.
Speaker 3: No, okay, no, he does not. He can file lien
Speaker 3: just based upon the work he did in there. I mean,
Speaker 3: I guess if she was going to have a defense saying, hey,
Speaker 3: he's never been in my house, never did any work,
Speaker 3: but the contract's going to have very little to do it.
Speaker 7: Remember a few months ago with a woman her daughter
Speaker 7: signed the contract, but used her but used her mom's
Speaker 7: credit card for improvements on her mom's home. But the
Speaker 7: credit card company sided.
Speaker 3: With that's fine, but that's not a judge a credit
Speaker 3: card company very well, okay, yeah, it is. A credit
Speaker 3: card company only cares about if there was fraud. When
Speaker 3: it came to the credit card. They have nothing to
Speaker 3: do with the judgment. Okay, So that's what this guy
Speaker 3: will have to do now, aara, when you go to court,
Speaker 3: if he actually does all that stuff and you have
Speaker 3: a court date, and you show up the court date,
Speaker 3: you need to have something from a contractor or from
Speaker 3: some experts saying, hey, this job was horrible and it
Speaker 3: was not up to standards, and we understand why she
Speaker 3: didn't pay him because the guy couldn't even build a drain.
Speaker 3: For example, you're on the drain was higher than the
Speaker 3: tub pan, meaning the shower would never And here's pictures
Speaker 3: of the floor buckling because the toilet was down too tight.
Speaker 3: Here's pictures of what the flooring would have looked like
Speaker 3: in the second project that was crooked as hell. I mean,
Speaker 3: you're gonna have whatever evidence you have, then the judge
Speaker 3: is going to render a decision. I mean, that's how
Speaker 3: it's gonna work. So he's got to serve you the
Speaker 3: ten days.
Speaker 5: Okay, and he's got six months to do that, if
Speaker 5: I understand that properly.
Speaker 3: No, he's got four months to actually file the lean.
Speaker 3: But before he can file the lean, before he can
Speaker 3: file it. He's got to send you a ten day notice.
Speaker 3: He's got to send you that ten day notice and
Speaker 3: file the lean after ten days, within four months from
Speaker 3: the last day he was at the job site, meaning
Speaker 3: your house. Okay, then within six months from the last
Speaker 3: day he was at your house. He has to fight
Speaker 3: file the actual lawsuit. Now it doesn't have to fall
Speaker 3: within six months. In other words, he's got to file
Speaker 3: it within six months. The court date could easily be
Speaker 3: a year away, but that's where the perfection of the
Speaker 3: lean would come. He actually gets the judgment. Now we
Speaker 3: got a valid lean. Now he could foreclothes on your house,
Speaker 3: if you know, if it worked out that way, or
Speaker 3: you would simply pay him whatever he's asking for. If
Speaker 3: that's how the judge ruled. Does that make sense to you?
Speaker 3: It does so, Really, the ball is in one hundred
Speaker 3: percent his court. Thank goodness, you didn't pay him on
Speaker 3: the second bathroom, being as how the first one still
Speaker 3: has problems and the second one looked horrible. I still
Speaker 3: don't understand how a guy could build a shower or
Speaker 3: a tub even to where the drain is higher than
Speaker 3: the rest of it. The drains in the middle and
Speaker 3: it literally you're telling me it literally sits higher than
Speaker 3: the rest of it, and he considers it done.
Speaker 5: Yeah, until I pointed out to him, he sause, oh, no,
Speaker 5: we know that needs to be raised. But when I
Speaker 5: had the other tile expert come in, he said, to
Speaker 5: raise this, it's going to damage what's underneath from being waterproof.
Speaker 3: So basically he should have it needs to start over
Speaker 3: on the pan. How do you find this guy anyhow?
Speaker 3: Honestly used hurt cheap. I never heard of getting a
Speaker 3: bathroom done for twenty five hundred bucks. Oh, I keep
Speaker 3: forgetting she bought all the materials, but still that's very
Speaker 3: cheap on labor and everything. You must have kept the
Speaker 3: same cabinets and stuff like that.
Speaker 4: Right, Well, I.
Speaker 5: Got all my own. I the demo, any demo that
Speaker 5: happened in that first bathroom was friends of mine. So
Speaker 5: all they had to do was come in.
Speaker 3: So they came in and dropped in a cabinet, dropped
Speaker 3: in and put the floor in. Okay, okay, all right,
Speaker 3: well you got any more questions any of the cabinets?
Speaker 3: The uh?
Speaker 5: I did, but now I don't remember what it was.
Speaker 3: That's right, you got the number, honestly, So that's it.
Speaker 3: You got to just sit back wait for him to serve.
Speaker 3: A lot of people don't kind of know those timeframes.
Speaker 3: So if someone tries to lean your house, for example,
Speaker 3: seven months after the job's done, or even five months
Speaker 3: or four months in one day, I mean, they're not
Speaker 3: within the timeframe. And they also have to give you
Speaker 3: that warning of ten days. Now a lot of people
Speaker 3: will get that ten day warning, and then that's when
Speaker 3: a deal will be cut because the homeowner gets afraid
Speaker 3: of that. And I mean, you're only talking four thousand dollars,
Speaker 3: so I assume he'd only take you a small claims court.
Speaker 3: It'd be crazy for him to hire an attorney to
Speaker 3: go to county court over four thousand dollars.
Speaker 4: It would be insane.
Speaker 3: So if he takes you to small claims court, that's
Speaker 3: good because you're not going to have to go through discovery.
Speaker 3: You're not going to have to do anything. It's two
Speaker 3: people that aren't attorneys discussing to a magistrate or a
Speaker 3: judge or possibly an arbitrator or a mediator in coming
Speaker 3: to a conclusion. I mean, it's pretty straightforward. Who's got
Speaker 3: the witnesses? Who has some pictures? I mean it could
Speaker 3: go either way. This guy might be able to prove
Speaker 3: to the judge, well, I would have fixed that if
Speaker 3: she gave me the opportunity to fix it. That's one
Speaker 3: thing you got to be nervous on if you never
Speaker 3: gave him the opportunity to fix it. So you better
Speaker 3: prove to him. Look, he had to fix this other
Speaker 3: bathroom five times. He couldn't get it right. I I
Speaker 3: lost any respect for the guy in his craft. Three
Speaker 3: zho three seven one.
Speaker 15: Three eight two five five.
Speaker 3: We got lines open.
Speaker 4: I'd love to hear from you. Three zero three Martino.
Speaker 14: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 14: dot com. You don't pay a cent until you're content.
Speaker 14: Time for an insurance check up free, no obligation. In comparison,
Speaker 14: call Compass insurance paying too much you're covering jet Dozens
Speaker 14: of insurance companies find out now three oh three seven
Speaker 14: seven to one help. You'll think you're his only customer
Speaker 14: when you choose Frank durand the real estate Man dot
Speaker 14: com to list your home with Remax Alliance three oh
Speaker 14: three nine two zero sixteen twenty two.
Speaker 3: All right three O three seven one three eight two
Speaker 3: five five you've been ripped off and taken advantage of.
Speaker 3: We'd love to hear from you any questions. It's a
Speaker 3: great time to call three oh three Martino. We were
Speaker 3: talking during the break. I gotta fly to see our
Speaker 3: sun and Chadron, Nebraska. Man, it's a small town, under
Speaker 3: five thousand people, and I was looking up what airlines
Speaker 3: fly out of there, and the only thing that flies
Speaker 3: basically from this area, it doesn't matter if it's Centennial
Speaker 3: or DIA is Southern Express Airways.
Speaker 4: And it's cheap enough.
Speaker 3: Listen to this. It's like eighty nine bucks. Let's it's
Speaker 3: a two hundred bucks round trip if you drive this Shadron.
Speaker 3: How far is its ues in it's.
Speaker 6: About I thought it was five hours fifteen minutes, so.
Speaker 4: It's five hours plus.
Speaker 3: We have learned the one thing bad about electric cars,
Speaker 3: these little rural towns like this one. I mean this,
Speaker 3: Chadron's under five thousand people. The next closest decent sized
Speaker 3: cities a couple hours at least an hour and a half,
Speaker 3: and charging becomes an issue. There's definitely no superchargers there. Yes,
Speaker 3: we could take our little charger we have and plug
Speaker 3: it into a wall. Somewhere, but that takes that could
Speaker 3: take a day or two to charge a car, and
Speaker 3: I'm not kidding. So one of the things you can do,
Speaker 3: just talking about that real quick is you can find
Speaker 3: a campground if they have a fifty amp and plug
Speaker 3: it in through a fifty amp. But then generally you
Speaker 3: gotta pay for a night at camping. So I'm gonna
Speaker 3: fly out.
Speaker 5: So I did the.
Speaker 3: Dumbest thing ever. I don't know if anybody out there
Speaker 3: has ever done this. I look up the company I'm
Speaker 3: so used to looking up company, and I never heard
Speaker 3: of this, Southern Airways Express. Never heard of it. So
Speaker 3: I look it up and I'm like, wow, the price
Speaker 3: is right, eighty nine bucks fly out of DIA. It's
Speaker 3: a one hour flight. So I happened to google Southern
Speaker 3: Express Airways safety record, and I really wish till this
Speaker 3: day I did this. Just the other day, I wish
Speaker 3: I didn't, And it says in March twenty twenty four,
Speaker 3: the FAA proposed a three hundred or two hundred and
Speaker 3: eighty thousand dollars penalty against Southern Airways Express for allegedly
Speaker 3: operating aircraft with an unqualified pilot on thirty two commercial flights. Also,
Speaker 3: a letter from a mayor to the US Department of
Speaker 3: Transportation raised concerns about Southern Airways Express allowing planes to
Speaker 3: fly overweight, endangering passenger safety, pilot shortage, and pay concerns.
Speaker 3: Pilots who've worked for him have raised concerns about the
Speaker 3: airline safety practices, citing a pilot change.
Speaker 7: Yeah, it's been nice knowing you, market, it's been nice
Speaker 7: being married to you for thirty plus years.
Speaker 3: In low pay and lead and they say the airline
Speaker 3: has pressured them to fly regardless of weather condition. And
Speaker 3: then there's staffing issues and then employee reviews, and it's
Speaker 3: pretty crazy. So I've never looked up an airline that
Speaker 3: has a safety record from less than like eight months ago.
Speaker 4: That seems really bad.
Speaker 6: Do they allow luggage or what?
Speaker 3: Yeah, you can have a carry on, I mean that
Speaker 3: is kind of what it is, but I can't parachute.
Speaker 6: Let's buy you a parachute just in case.
Speaker 3: It's kind of weird and then you go. But still
Speaker 3: it's the safest method of flying. It would be very
Speaker 3: strange if someone that fl for him was listening to
Speaker 3: this show as I'm talking about here and welcomes me aboard.
Speaker 3: That would just be uh, that would be absolutely.
Speaker 4: Crazy, Scott.
Speaker 3: You ever flew on an airline that you've never heard
Speaker 3: of before? This might be the first airline I have
Speaker 3: ever flown on that like literally doesn't have a name.
Speaker 3: We've all heard.
Speaker 18: Yeah, I.
Speaker 9: I don't think so.
Speaker 8: Yeah, I was looking at the website and that Southern
Speaker 8: whatever airline.
Speaker 3: Yes, you know, as much as I used to bitch
Speaker 3: about Frontier, and really I don't bitch about him anymore,
Speaker 3: they've kind of Once you learn to fly Frontier, I mean,
Speaker 3: you know, it's not that bad.
Speaker 6: Once you learn the system.
Speaker 3: Yeah, once you understand what to do and what not
Speaker 3: to do. I mean that all you can eat past
Speaker 3: folks for what would we pay for it this last time?
Speaker 6: Bucks?
Speaker 3: Three hundred bucks for all you can eat to fly
Speaker 3: anywhere Frontier flies. I mean there's a lot of you know,
Speaker 3: there's a lot of red tape to get around there,
Speaker 3: and you got to you gotta understand the system. Once
Speaker 3: you understand the system, you can't get a better deal
Speaker 3: than that.
Speaker 6: So true, Mark, I just I don't mind Frontier at all.
Speaker 3: I don't mind him at all anymore.
Speaker 7: Going to Las Vegas I don't know if i'd like
Speaker 7: it going over to Germany or something that far.
Speaker 3: Yeah, they don't, but it would be crazy. I think
Speaker 3: their longest flight's probably like I would guess.
Speaker 1: I don't know.
Speaker 6: They fly down to Cankun. Don't they take them to Cancun.
Speaker 3: Yeah, we flew them to Cancun, and I think they fly.
Speaker 3: They fly maybe to the Virgin Islands. They fly to
Speaker 3: a few places like that.
Speaker 13: Yep.
Speaker 3: I don't know.
Speaker 9: Airlines, Mark, Yeah, I'm just reading a story about how
Speaker 9: Southern Southern Airways Express Grand Caravan made an emergency landing
Speaker 9: on a freeway about a year ago.
Speaker 4: That's great, Thank you, Stee.
Speaker 6: We appreciate that.
Speaker 3: Thanks de Yeah.
Speaker 9: Following a following a following a shattering noise that the
Speaker 9: engine made, according to reports from the airplane, Well everybody survived,
Speaker 9: and I see a picture of it. It ran into
Speaker 9: a guardrail. Could you imagine everybody made it?
Speaker 3: Can you just imagine being on a plane and like
Speaker 3: literally the Captain's like, all right, we're gonna land on
Speaker 3: the highway or something. I mean, it would just be
Speaker 3: so surreal. It would probably all happen so quick. The
Speaker 3: bottom line is you're either dead or not right. They say,
Speaker 3: there's no such thing as a bad crash if you
Speaker 3: walk away.
Speaker 11: Right.
Speaker 9: But you know what's really disturbing is it looks like
Speaker 9: he landed facing the wrong way on the freeway.
Speaker 15: Hey, well he came.
Speaker 3: Onto oncoming traffic. That was probably the guy the FAA
Speaker 3: said was unqualified to pilot that aircraft.
Speaker 7: Mark there's only what one so I know that's been
Speaker 7: in a plane crash do you know who that is?
Speaker 7: Or a plane wreck exactly, so you're kind of well seasoned.
Speaker 3: Yeah, I was in a plane crash. Did you know that? Well,
Speaker 3: d you would have never known that we were coming back.
Speaker 3: So growing up my parents, my dad had like he
Speaker 3: started with a little one fifty two, wanted to learn
Speaker 3: how to fly, and then that was kind of his passion.
Speaker 3: On the weekends, we had a one fifty two. Actually
Speaker 3: we had a one fifty, then a little one fifty
Speaker 3: two Sesna, then a one seventy two, then a two
Speaker 3: to ten. You basically just kind of keep upgrading. I
Speaker 3: mean that's just how these pilots like doing it, I guess,
Speaker 3: and then you kind of work your way up. But
Speaker 3: we were in a bonanza coming back from far up
Speaker 3: coming back from Phoenix, and we were going to land
Speaker 3: in Albuquerque and then Albuquerque basically to Oklahoma. Tulsa, Yeah, Tulsa,
Speaker 3: and a friend of mine came with me. I wasn't
Speaker 3: in my house anymore. I was living in an apartment.
Speaker 3: I had a friend named Heath, and he was going
Speaker 3: to come with me on it. So it was my
Speaker 3: mom and dad in the front and Heath and I
Speaker 3: in the back.
Speaker 4: And where we go to land? This sounds so crazy, man.
Speaker 4: Everything was great.
Speaker 3: We go to land in New Mexico and my dad
Speaker 3: had only been flying that plane for maybe a month
Speaker 3: or two. And almost any small plane you land basically
Speaker 3: you stall when you land. I mean that's kind of landing.
Speaker 3: And this was the first plane that he owned that
Speaker 3: had RG retractable gear. So you get so used to
Speaker 3: the stall buzzer. In the Cessna one seventy two and
Speaker 3: the two ten, the stall buzzer goes off when you're landing.
Speaker 3: I mean almost every single time, the stall busser will
Speaker 3: go off. Well, the alarm that was going off in
Speaker 3: the Bonanza was the gear's not down the and he
Speaker 3: my dad thought it was from the stall buzzer because
Speaker 3: he wasn't used to this plane. So we literally bellied
Speaker 3: that sucker right down the runway. But what I learned is,
Speaker 3: I mean, they're kind of made for it. I mean,
Speaker 3: it's absolutely insane how we just all got out.
Speaker 4: You would think there'd be a fire.
Speaker 3: Yeah, they had the fire truck out and that kind
Speaker 3: of stuff, but it happened so quick and we all
Speaker 3: walked away without even a scratch. That's crazy, Mark. But
Speaker 3: they had the jack the plane up, so listen to this.
Speaker 3: Within twenty four hours d they jacked it up and
Speaker 3: they had to check to make sure. I guess the
Speaker 3: prop was good enough to basically get us back. Like
Speaker 3: if it hit the ground, it probably would have been
Speaker 3: a deal. I'm not going to pretend to know anything
Speaker 3: about an aircraft. I'm just not going to. But if
Speaker 3: the FAA signed off on it and a mechanic signed
Speaker 3: off on it, that we could literally fly it back
Speaker 3: home to Tulsa. So they literally like jack the plane up,
Speaker 3: got the gear down, and the next day we took
Speaker 3: off and landed in Tulsa. Man, it was crazy. But
Speaker 3: so I'd like to thank you for bringing up my
Speaker 3: crash while talking about possibly crashing this weeks.
Speaker 7: Is of you being in two crash in one lifetime,
Speaker 7: I would assume are very very slim.
Speaker 3: Did you ever fly any sketchy stuff?
Speaker 9: Dy uh Yeah. I flew AIRFLOWT a few times in
Speaker 9: Russia and that was an interesting experience. What's it called
Speaker 9: you lift to tell about it? AEROFLOWT never hurts their
Speaker 9: giant national airline. Now, by the way, Southern Airways flight
Speaker 9: to forty two also made a highway land hold on
Speaker 9: three oh three seven three this one in Huntsville, Alabama,
Speaker 9: five five.
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Speaker 15: You don't pay a cent until you're content.
Speaker 14: Time for an insurance checkup free, no obligation comparison call
Speaker 14: Compass Insurance paying too much your coverage at dozens of
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Speaker 14: to list your home with Remax Alliance three oh three
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Speaker 15: All right, three oh three seven.
Speaker 3: One three eight two five five. You know it's not funny,
Speaker 3: but Dimitri was actually reading about a second issue it
Speaker 3: was back when was a you were saying d in
Speaker 3: the seventies on that airline.
Speaker 9: I think it was in the early to mid seventies.
Speaker 3: And on that one it crashed in it sounds like
Speaker 3: people died.
Speaker 9: Yeah, I think everybody died. They were about it was
Speaker 9: a larger plane. There were about sixty people aboard.
Speaker 3: So at some point Southern Airlines I did remember reading this.
Speaker 3: Southern Airlines did a bankruptcy, and I don't think it
Speaker 3: was all that long ago and became Southern Express Airlines.
Speaker 3: And I don't know how much the people are still in.
Speaker 3: The one that I'm going on is Southern Express, and
Speaker 3: I think Southern Airlines, I don't it's got to be
Speaker 3: the same company. And it might have been through a
Speaker 3: Chapter eleven they changed names, or maybe they were simply
Speaker 3: trying to get out of their safety record. I don't know,
Speaker 3: Like if you change your airlines' names, Chopper, do you
Speaker 3: know anything about that, Like if someone's got a bad
Speaker 3: safety record, like an airline, and then they changed the name,
Speaker 3: did they start over with a safety record?
Speaker 6: I really don't know.
Speaker 3: I don't know either. I mean, that would be a
Speaker 3: very interesting thing. They they did a bankruptcy on They
Speaker 3: filed a chapter eleven on September twenty eight, twenty twelve,
Speaker 3: and emerged from bankruptcy in twenty thirteen or fourteen. And
Speaker 3: then Southern air took delivery of these passenger to cargo
Speaker 3: converted aircrafts. I'm not sure how all that went down,
Speaker 3: but anyhow, that's who I'm flying. That's unbelievable. You said,
Speaker 3: these singers, they seem to have this.
Speaker 9: Yeah, they seem to have the same name. So it's
Speaker 9: called Southern Airways. And the one that made a highway
Speaker 9: landing last year is called Southern Airways. And the really
Speaker 9: tragic crash in seventy seven that's also Southern Airways. Wow,
Speaker 9: their flight two forty two. There is even the wiki
Speaker 9: Wikipedia page about it. So I kind of researched this
Speaker 9: as a joke, but obviously the second crash encounter, that's
Speaker 9: certainly not a joking matter.
Speaker 3: No, it's crazy, man, terrible tragedy, and it was you know,
Speaker 3: it's wild. Someone said never look up an airline safety record.
Speaker 3: I mean, I figured that's the.
Speaker 9: Sound of advice. Well, the good thing is und advice.
Speaker 26: It's going to somewhere in.
Speaker 3: Nebraska, right, Yeah, it's an hour. Yeah, it's a single
Speaker 3: engine aircraft, and there's plenty of places. The last fla
Speaker 3: you know, you can land in any cornfield without a problem. Exactly,
Speaker 3: So is there any chopper? Is there any truth to this?
Speaker 5: You know?
Speaker 3: Are you safer in first class than you are in
Speaker 3: the back? I mean, if a plane crashes and it doesn't,
Speaker 3: are you safer in the front of the plane where
Speaker 3: first class is compared to the back or honestly, there's
Speaker 3: no difference. I think there's no difference.
Speaker 26: It really depends upon how the crash is going to happen,
Speaker 26: you know, if he's going nosey in or.
Speaker 3: I mean just like an emergency landing, like like, does
Speaker 3: it matter where you're at?
Speaker 4: I probably do. It all depends on how that plane comes.
Speaker 26: I keep on asking market. Has anyone ever survived because
Speaker 26: they didn't have their food tray up?
Speaker 3: Oh yeah, I know that landing. But you can see
Speaker 3: turbulence and how that could throw your tablet away, yeah,
Speaker 3: I know, or your food all over the place. But
Speaker 3: now all you have to do is literally, like Frontiers,
Speaker 3: I can take my tablet open the little back thing
Speaker 3: like the little uh kickstand, and it fits right in
Speaker 3: their seats and I can literally just watch my tablet.
Speaker 3: I don't even have to use the tray now, Yeah,
Speaker 3: I I just don't have that fear now about a
Speaker 3: single prop versus a double prop. And I asked that
Speaker 3: because this little plane I'm going to be on some
Speaker 3: single prop. If you have a double prop, one of
Speaker 3: the engines can go out and you can still fly
Speaker 3: with plenty of power on the second one.
Speaker 26: True if the pilot is up on his emergency procedures.
Speaker 3: Yeah, but you're supposed to, I mean that. Yeah, without saying.
Speaker 6: You you would think that.
Speaker 26: But I would rather be in a single prop really
Speaker 26: and lose the engine then worry about the experience level.
Speaker 4: Yeah, but these are commercial pilots.
Speaker 9: Yeah yeah, Okay, but remember how they just got fine.
Speaker 5: Pilot.
Speaker 3: Yeah, imagine D's reminding me they just got fine here
Speaker 3: for unqualified product. Now, okay, listen, this one's crazy. We're
Speaker 3: going to help out. Skip Skip. I'm going to take
Speaker 3: a break and we're going to come back. I actually
Speaker 3: have an expert up, believe it or not. I cannot
Speaker 3: believe we have you ready for this, folks. Most people
Speaker 3: have never heard of this company. I had to look
Speaker 3: it up. AIRTV. We have an air TV issue, and
Speaker 3: we actually have an air TV expert that's gonna help us.
Speaker 14: Right after this, WO go with a sure thing Denver's
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Speaker 15: You don't pay a cent until you're content.
Speaker 14: Time for an insurance checkup free, no obligation comparison call
Speaker 14: Compass Insurance paying too much your coverage at dozens of
Speaker 14: insurance companies find out now three O three seven seven
Speaker 14: to one help. You'll think you're his only customer when
Speaker 14: you choose Frank durand the real estate Man dot com
Speaker 14: to list your home with Remax Alliance three oh three
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Speaker 3: All right, three O three seven one three A two
Speaker 3: five five. So Skip, you've got a problem with AIRTV.
Speaker 3: You got the whole thing set up and for people
Speaker 3: that don't know, AIRTV is like a hybrid, and I'm
Speaker 3: going to go to an expert ATOM in a minute.
Speaker 3: He used to work for Sling years ago and part
Speaker 3: of his job had to do with AIRTV, so he
Speaker 3: knows the product. But basically, Skip, what's going on is
Speaker 3: you got all the way through the setup and Adam,
Speaker 3: he's got it connected to the internet somehow, and he's
Speaker 3: also going over the airwaves and skip. What is the
Speaker 3: error message you're seeing? You can't get any locals right right?
Speaker 19: See the air messages is let me let me get
Speaker 19: my paper out here.
Speaker 4: Yeah, what's it said?
Speaker 19: That is that air TV box? Can I authentic?
Speaker 5: It is?
Speaker 3: It can't authenticate? So does it allow you to see
Speaker 3: anything at all?
Speaker 19: Yeah? I will watch everything around, just the local the
Speaker 19: local stations like likes YO, CBS, Fox, NBC, anything that
Speaker 19: has to do with Denver, I'm not able to see.
Speaker 3: But wait a minute, are you saying, hold on, hold on, skip?
Speaker 3: Can you see like a different market of Fox? Or
Speaker 3: you simply can't get Fox?
Speaker 2: No?
Speaker 19: I what happens, Marc?
Speaker 3: That's a straight it's a straightforward question. Can you get Fox?
Speaker 3: But you can't get Fox thirty one Denver?
Speaker 27: No?
Speaker 3: No, he doesn't get to locals. So, Adam, what do
Speaker 3: you know about this product? AIRTV? And am I correct
Speaker 3: saying it's a hybrid?
Speaker 22: Yeah, I mean basically what it does is that it's
Speaker 22: almost like a router for your over the air channel.
Speaker 22: So you have an intent on your house, you put
Speaker 22: that into most The simple way is you plug at
Speaker 22: the wire from the antenna straight into the TV. But
Speaker 22: then it's you know, you have a limited you have
Speaker 22: to go back and forth in between all your other
Speaker 22: programs like Fox News or Food Network or anything else.
Speaker 22: What AIRTV does It actually allows that those channels to
Speaker 22: be integrated into the other programming through Sling TV.
Speaker 3: So it glues them all together in a menu.
Speaker 19: Correct.
Speaker 3: Actually, in theory, that's a hell of a good idea.
Speaker 3: So in other words, I always wish like Netflix, HBO, Max, Hulu.
Speaker 3: I always wish like everything was right there where you
Speaker 3: didn't have to exit one app and go into another.
Speaker 3: But regardless, that's what this did. It glued some of
Speaker 3: the national stuff with the with the network. Why would
Speaker 3: he be getting a no authentication error?
Speaker 22: Well, I guess my question would be, is this is
Speaker 22: this a new problem or is this you're setting it
Speaker 22: up for the first time in the experience game problem?
Speaker 19: Uh No, I've had it. I've had since twenty two anyone.
Speaker 19: And what happened is that went in and I did
Speaker 19: I could the case and the data, and then when
Speaker 19: I went back, I had I had no uh no,
Speaker 19: uh local chattels. So I don't know what what that did.
Speaker 18: Okay, yeah.
Speaker 22: I mean, the best case scenario, or my recommendation is
Speaker 22: is that on the back of your air TV there's
Speaker 22: a small little hole that's a reset button that that
Speaker 22: you can reset and kind of reinstall it. Yeah, use
Speaker 22: the paper clip and reinstall it, because it sounds like
Speaker 22: if you cleared your cash, you might have cleared out
Speaker 22: some of the information so it doesn't recognize and so
Speaker 22: you're gonna have to reset that reatast it to your account.
Speaker 22: So it would be my recommendation.
Speaker 3: So Adam, when you set that up, it must ask
Speaker 3: for a ZIP code in order to figure out your
Speaker 3: locals or how does that work?
Speaker 21: Yeah?
Speaker 3: It does, So skip that's what you got to do.
Speaker 3: On the back of it, you say, and get a
Speaker 3: paper clip and you can reset it. You know what
Speaker 3: we're saying. Then you'll go through the setup up and
Speaker 3: it's going to ask you information about the locals. But
Speaker 3: also make sure that intenna is hooked up to that device,
Speaker 3: because if the intenna's not hooked up, it won't find
Speaker 3: the locals.
Speaker 19: Know it sucked up. It sucked up because.
Speaker 3: Then just reset it. I think Adam nailed its.
Speaker 19: Adam, I could die. I could pay you to come over.
Speaker 10: And help me.
Speaker 3: No, listen, all you have to do, Skip, All you
Speaker 3: have to do is get a pay per clip and
Speaker 3: hit reset and then go through the menu to set
Speaker 3: it up. And it's going to work for you. There's
Speaker 3: no need for you to pay anybody. If it doesn't.
Speaker 3: If it doesn't work, call back then maybe we'll figure
Speaker 3: that part out to help you.
Speaker 19: Okay, okay, because Mark, I just want to let you
Speaker 19: know that that I have gone into the back of
Speaker 19: the box and there's no little hole of poke.
Speaker 15: Where is it?
Speaker 3: Adam? To give them a better explanation.
Speaker 22: There's so depending on whichersey do you have, there's a
Speaker 22: there's I mean it's small. I mean it is the
Speaker 22: only thing that you can fit in. There is basically
Speaker 22: a paper clip.
Speaker 23: Yees, so it is.
Speaker 22: It is very small, and it's meant to be that
Speaker 22: because you don't.
Speaker 3: Want to And it's on the back of the box
Speaker 3: in yep, poke that in and uh and it's tiny
Speaker 3: as hell. It's not a button. The button's in the hole,
Speaker 3: So skip, go look for it. You can always call
Speaker 3: back in and then Adam, real quick, should I give
Speaker 3: your number out for all AIRTV issues ever?
Speaker 11: No?
Speaker 22: Have them, have them, have them call, slaying the call.
Speaker 3: Are you sure you don't want to become our AIRTV expert?
Speaker 3: Kelly sign yes, Kelly saying yes, yes, I want the
Speaker 3: phone calls. No, seriously, Adam, I do appreciate it big time.
Speaker 3: Thank you. All right, listen, we've got a lot of
Speaker 3: cook and we'll be talking to you tomorrow right here
Speaker 3: on the Troubleshooter Network.