WEBVTT 1 00:00:00.560 --> 00:00:13.400 Yea ripped of news, need advice, you don't have? Run 2 00:00:13.679 --> 00:00:17.440 is just as fast as we can show. Shooter's gonna 3 00:00:17.519 --> 00:00:19.120 help coming man. 4 00:00:19.960 --> 00:00:25.120 This is the Troubleshooter Show. No Tom Martinez. Welcome my 5 00:00:25.199 --> 00:00:26.960 friends to the only show. 6 00:00:27.000 --> 00:00:30.160 If it's kind. We're here to solve problems, answer questions, 7 00:00:30.199 --> 00:00:32.479 take complaints, try to make your life a little bit better. 8 00:00:32.679 --> 00:00:35.399 Hope everybody had a great Memorial Day. I know we 9 00:00:35.479 --> 00:00:38.600 did talk about hall though. My goodness. If you're out 10 00:00:38.600 --> 00:00:43.159 in Elbert County, Douglas County, I think Castle Rock got nailed. 11 00:00:43.359 --> 00:00:45.759 We had so much hail it was crazy. We once 12 00:00:45.840 --> 00:00:50.359 again had probably two and a half feet of hal 13 00:00:50.640 --> 00:00:53.560 on our deck. I have never seen so much hail 14 00:00:53.640 --> 00:00:55.719 in such a quick time. It was like a white out. 15 00:00:56.000 --> 00:00:58.560 We still have piles of hail in our yard as 16 00:00:58.600 --> 00:01:00.799 of this second. So if if you're out there, I 17 00:01:00.799 --> 00:01:03.439 want to bring this up real quick. Make sure you 18 00:01:03.520 --> 00:01:07.040 call a roofer before your insurance company unless you know 19 00:01:07.200 --> 00:01:09.920 you have damage. Of course I'd call Excel Roofing, but 20 00:01:10.040 --> 00:01:12.280 you want the roofer to look at it, call up 21 00:01:12.280 --> 00:01:15.319 somebody on the referral list to check it out. If 22 00:01:15.359 --> 00:01:18.040 you're wondering if you had damage. If you call your 23 00:01:18.040 --> 00:01:22.799 insurance company and you do not have damage, it still 24 00:01:22.840 --> 00:01:24.439 goes on your clue report. 25 00:01:24.920 --> 00:01:25.760 That's not good. 26 00:01:26.120 --> 00:01:28.239 Whenever you make a call to him, it goes on 27 00:01:28.280 --> 00:01:30.719 your clue report and they think you're a nag and nanny. 28 00:01:30.920 --> 00:01:34.239 Even though that's the coverage we pay for, it actually 29 00:01:34.280 --> 00:01:37.079 counts against you. So watch out for that. If you 30 00:01:37.159 --> 00:01:40.359 have been ripped off. You do have any questions regarding 31 00:01:40.439 --> 00:01:43.959 virtually anything out there? Three h three seven one three 32 00:01:43.959 --> 00:01:47.359 A two five five three zero three Martino. We've been 33 00:01:47.400 --> 00:01:51.680 solving problems, answering questions, taking complaints for close to fifty 34 00:01:51.760 --> 00:01:53.920 years right here in Denver. We love what we do 35 00:01:54.200 --> 00:01:58.680 to the tune of hundreds of millions of dollars in 36 00:01:58.799 --> 00:02:02.000 exchanges and reff and cash and pretty much you name 37 00:02:02.040 --> 00:02:05.200 it services. We have done it all in studio with me, 38 00:02:05.319 --> 00:02:10.000 my lovely wife, Suzanne, Kelly answering your phone, Shannon running 39 00:02:10.039 --> 00:02:14.000 the board, Deputy Scott over there ready chopping on the 40 00:02:14.039 --> 00:02:17.800 bit to go after a problem, to solve something for you. 41 00:02:18.159 --> 00:02:19.360 And Deputy Chopper. 42 00:02:20.240 --> 00:02:24.319 Chopper, you were a police person, right, a policeman, and 43 00:02:24.400 --> 00:02:29.439 you were actually a helicopter pilot for Denver Sheriff's Department 44 00:02:29.560 --> 00:02:33.560 or Denver PD, Denver PD, Denver PD. So did the 45 00:02:33.560 --> 00:02:36.599 Sheriff's department have helicopters or no, No they didn't. 46 00:02:36.680 --> 00:02:37.840 Did they pay to train you? 47 00:02:38.680 --> 00:02:38.879 Uh? 48 00:02:38.919 --> 00:02:41.280 The dev PD did? Yeah, so they paid the whole thing. 49 00:02:41.560 --> 00:02:42.840 I was lucky, Yes they did. 50 00:02:42.919 --> 00:02:44.080 Yeah, that's really crazy. 51 00:02:44.120 --> 00:02:47.680 Getting a helicopter's license is definitely a big feat. All right, 52 00:02:47.719 --> 00:02:50.560 three oh three Martino three three seven one three eight 53 00:02:50.639 --> 00:02:52.639 two five five. I'm going to go to Cheryl here 54 00:02:52.680 --> 00:02:57.439 in one second. Did anybody see Macron Macron get slapped? 55 00:02:57.560 --> 00:03:01.560 Oh yeah, Mark, Wow? Man, his old lady came out 56 00:03:01.599 --> 00:03:05.560 and gave him the beat down, the beat down, little 57 00:03:05.599 --> 00:03:09.800 tune up, Mark, yep, she tuned him off. Have you 58 00:03:09.840 --> 00:03:13.120 ever seen anything like that? Guys? I mean right there 59 00:03:13.159 --> 00:03:13.879 on the airline. 60 00:03:13.919 --> 00:03:15.360 And his reaction was price. 61 00:03:15.960 --> 00:03:20.599 His reaction was like, my old lady just bitch slapped 62 00:03:20.680 --> 00:03:23.319 me in front of the whole world. That's what his 63 00:03:23.400 --> 00:03:26.800 reaction was. That when he saw the cameras were rolling, 64 00:03:27.199 --> 00:03:29.879 that is the funniest reaction I've ever seen. I don't 65 00:03:29.919 --> 00:03:32.879 care if you like the guy or not. Someone should 66 00:03:32.879 --> 00:03:36.400 call the authorities. Now, can you imagine, let's just turn 67 00:03:36.439 --> 00:03:41.280 that around. Let's say they caught Macron slapping his wife 68 00:03:41.560 --> 00:03:43.800 like that? What do you think would happen? Do you 69 00:03:43.800 --> 00:03:46.759 think he'd be stepping down as president or whatever he is? 70 00:03:47.039 --> 00:03:48.000 What do you guys think? 71 00:03:48.039 --> 00:03:50.840 I'm totally curious on this one. He would get some 72 00:03:50.919 --> 00:03:54.919 sort of diplomatic community. I think they'd make him step down. 73 00:03:55.080 --> 00:03:59.639 My god, can you imagine? Yes? What do you think, Suzanne? Uh, 74 00:03:59.879 --> 00:04:00.960 the tables were. 75 00:04:00.800 --> 00:04:03.759 Turned, there'd be a lot more noise about that and 76 00:04:03.919 --> 00:04:05.639 a lot more uproar about it. 77 00:04:05.800 --> 00:04:10.000 He ran the headline on Everything, CNN, Fox, Everything for 78 00:04:10.319 --> 00:04:14.520 at least almost a twenty four hour news cycle on that. 79 00:04:13.599 --> 00:04:17.560 That was pretty impressive. Man, I'm dying to know what 80 00:04:17.639 --> 00:04:21.920 he did. Did he get caught like Bill Clinton? Was 81 00:04:22.000 --> 00:04:24.879 he doing something in whatever they call the Oval office 82 00:04:25.199 --> 00:04:27.639 or maybe on that fancy jet they have. I mean, 83 00:04:27.920 --> 00:04:31.000 what's going on there when you're slapping your husband in 84 00:04:31.040 --> 00:04:34.800 front of the world. I would assume something happened that 85 00:04:34.920 --> 00:04:35.680 was pretty gnarly. 86 00:04:35.759 --> 00:04:37.000 They might need to call betterhelp. 87 00:04:37.319 --> 00:04:39.639 Didn't they say they were playfighting? Shannon? 88 00:04:39.680 --> 00:04:41.639 You run a lot of shows. Someone must have been 89 00:04:41.639 --> 00:04:45.040 talking about this. Did they say it was just all 90 00:04:45.079 --> 00:04:46.639 for fun or something stupid? 91 00:04:47.319 --> 00:04:50.879 I can't get past the conspiracy that that's actually his father. 92 00:04:52.160 --> 00:04:53.600 That was his father. 93 00:04:55.199 --> 00:04:55.839 It's a good one. 94 00:04:55.879 --> 00:04:58.439 Look it up. Yeah, well isn't she quite a bit 95 00:04:58.480 --> 00:05:01.560 older than him. He was the school teacher and he 96 00:05:01.639 --> 00:05:05.519 was like a student or something. Weird. Uh huh, yeah, 97 00:05:05.600 --> 00:05:08.959 I mean something bizarre like that. It's just very odd stuff. 98 00:05:09.839 --> 00:05:12.560 Three O three seven one three eight two five five Cheryl, 99 00:05:12.600 --> 00:05:14.480 What is going on with you? Cheryl? 100 00:05:15.839 --> 00:05:17.240 What is going on with me? 101 00:05:17.639 --> 00:05:22.040 Is actually from my daughter N see and I see 102 00:05:22.120 --> 00:05:22.639 E y. 103 00:05:23.319 --> 00:05:26.240 Would Yeah, you don't have to, Yeah, you don't have 104 00:05:26.279 --> 00:05:28.160 to spell it out. What's going on with your daughter? 105 00:05:29.680 --> 00:05:34.439 She got scammed big time to cash app. 106 00:05:34.759 --> 00:05:37.879 Through cash app. And how did she get uh scammed 107 00:05:37.920 --> 00:05:38.879 through cash app? 108 00:05:40.199 --> 00:05:40.439 You know? 109 00:05:41.160 --> 00:05:46.600 I asked her for details, and she was so distraught, overwhelmed, 110 00:05:48.120 --> 00:05:50.079 she just couldn't give me the detail. 111 00:05:50.199 --> 00:05:53.399 How much did she get scammed out of? 112 00:05:53.480 --> 00:05:53.879 Pardon? 113 00:05:54.199 --> 00:05:56.199 How much did she get scammed out of? 114 00:05:57.360 --> 00:05:57.560 You know? 115 00:05:57.759 --> 00:06:00.399 I don't know. She just, like I said, she was 116 00:06:00.439 --> 00:06:04.439 so overwhelmed. She didn't want to talk about it, so 117 00:06:04.639 --> 00:06:07.839 I could let you call her. I informed her that 118 00:06:08.040 --> 00:06:14.360 I have contacted you because you do incredible impossible. 119 00:06:14.600 --> 00:06:17.160 I've got a few questions here for you, Cheryl, just 120 00:06:17.160 --> 00:06:19.920 tell me the answers you know. Of course, So she 121 00:06:20.000 --> 00:06:22.399 didn't want to talk about it, But yet she called 122 00:06:22.399 --> 00:06:26.800 and told you about it, right, Yes, So when she 123 00:06:27.000 --> 00:06:30.920 called to discuss it with you, did it put her 124 00:06:30.920 --> 00:06:33.800 in a bind to where maybe she needed to borrow 125 00:06:33.879 --> 00:06:35.720 money or something along those lines. 126 00:06:36.759 --> 00:06:38.040 She has no money. 127 00:06:38.079 --> 00:06:39.800 It just took everything from her. 128 00:06:40.000 --> 00:06:42.079 It took everything. So are you going to lend her 129 00:06:42.079 --> 00:06:43.879 some money? Is that kind of what happened? 130 00:06:45.160 --> 00:06:46.279 I can't. 131 00:06:46.560 --> 00:06:49.360 Okay, so you're not going to be No, I was. 132 00:06:50.800 --> 00:06:51.800 You know what that means. 133 00:06:51.839 --> 00:06:53.959 I got you. I was a little nervous, and maybe 134 00:06:54.000 --> 00:06:56.040 she was just trying to get some money from you. 135 00:06:56.120 --> 00:06:57.959 But I could be on the wrong path here. 136 00:07:00.120 --> 00:07:01.720 Us not do that sort of thing. 137 00:07:02.560 --> 00:07:04.720 But you have no idea how much money they took 138 00:07:04.720 --> 00:07:06.399 from her. We don't know if it was one hundred 139 00:07:06.399 --> 00:07:09.480 dollars or one thousand, and we don't know how they 140 00:07:09.480 --> 00:07:12.480 took it, or what the purchase or the transfer was 141 00:07:12.519 --> 00:07:13.480 based on it all. 142 00:07:14.720 --> 00:07:15.959 No, we sure don't. 143 00:07:17.160 --> 00:07:20.079 I say she was so elbowhelmed, she just didn't want 144 00:07:20.120 --> 00:07:22.600 to talk about it. She was in panic attack. 145 00:07:23.079 --> 00:07:24.319 Well then why don't we do this? 146 00:07:24.439 --> 00:07:28.199 Why don't. Why don't you give her number to Kelly 147 00:07:28.759 --> 00:07:30.720 and we'll see if she wants to come on and 148 00:07:30.759 --> 00:07:31.439 talk about it. 149 00:07:32.879 --> 00:07:34.000 Oh, I would love that. 150 00:07:34.240 --> 00:07:35.879 Okay, So hold on a second. 151 00:07:35.920 --> 00:07:38.199 I don't want to give her number out over the air, 152 00:07:38.240 --> 00:07:40.480 so I'm going to put you on hold, Kelly. Let's 153 00:07:40.519 --> 00:07:42.759 do that. Let's see if we can't get in touch 154 00:07:42.800 --> 00:07:45.839 with her daughter, and then we'll go from there. We 155 00:07:45.920 --> 00:07:50.240 had a caller probably two or three years ago. It 156 00:07:50.279 --> 00:07:53.680 was during COVID and it sounded just like that. That's 157 00:07:53.759 --> 00:07:56.600 kind of where I went. And it turned out that 158 00:07:56.720 --> 00:08:00.480 the daughter not only one time, but multiple times. Cheryl, 159 00:08:00.519 --> 00:08:02.959 I'm not talking about you, this is a previous caller. 160 00:08:04.319 --> 00:08:07.000 That's how she would get money for drugs from her mother. 161 00:08:07.480 --> 00:08:11.240 Something would happen. She got mugged one time, she got 162 00:08:11.279 --> 00:08:14.560 scammed one time, she couldn't do this one time, it 163 00:08:14.680 --> 00:08:17.319 just didn't matter. Was over and over and over, and 164 00:08:17.800 --> 00:08:20.240 bottom line is we figured out she was just putting 165 00:08:20.240 --> 00:08:22.199 her mom together. So I'm glad to hear that's not 166 00:08:22.279 --> 00:08:24.439 the case here. Let's reach out to her and see 167 00:08:24.439 --> 00:08:26.399 what we can figure out. Maybe we can help her out. 168 00:08:26.439 --> 00:08:30.079 Three oh three seven one three eight two five five 169 00:08:31.120 --> 00:08:32.840 three oh three Martino, will be right back. 170 00:08:36.399 --> 00:08:39.639 Go with a sure thing Denver's best roofer Excel Roofing 171 00:08:39.759 --> 00:08:42.399 dot com. You don't pay a cent until you're content. 172 00:08:45.759 --> 00:08:48.960 Time for an insurance check up free, no obligation. In comparison, 173 00:08:49.080 --> 00:08:52.600 call Compass Insurance paying too much your coverage at dozens 174 00:08:52.639 --> 00:08:55.399 of insurance companies find out now three oh three, seven 175 00:08:55.399 --> 00:08:57.759 to seven to one help. You'll think you're his only 176 00:08:57.840 --> 00:09:00.320 customer when you choose Frank durand the real estate Man 177 00:09:00.360 --> 00:09:03.759 dot com to list your home with Remax Alliance three 178 00:09:03.799 --> 00:09:05.879 oh three nine two zero sixteen twenty two. 179 00:09:07.840 --> 00:09:09.639 All right, three oh three seven. 180 00:09:09.480 --> 00:09:11.679 One three A two five five. You need help, we 181 00:09:11.759 --> 00:09:14.120 got two lines open three oh three Martino. We'd love 182 00:09:14.200 --> 00:09:17.120 to hear from you. Any questions, complaints. Maybe you just 183 00:09:17.159 --> 00:09:20.000 want to expose a bad landlord or a bad contractor 184 00:09:20.360 --> 00:09:25.600 three zero three Martino. Kelly's working on getting Cheryl's daughter 185 00:09:25.720 --> 00:09:28.639 on We're not quite sure sure where that's going. By 186 00:09:28.639 --> 00:09:33.000 the way, right around noon, Susanna and I are going 187 00:09:33.039 --> 00:09:36.320 to head over and meet with the caller on Friday. 188 00:09:37.120 --> 00:09:39.440 And I'm not going to recap the entire thing, but 189 00:09:39.679 --> 00:09:44.039 my spidey senses went up when she was talking about 190 00:09:44.039 --> 00:09:47.200 someone and we're just going to make sure everything's cool. 191 00:09:47.799 --> 00:09:51.519 Well, to clarify Mark, we're not going on Friday. 192 00:09:51.559 --> 00:09:53.840 The call came in this past Friday. 193 00:09:53.919 --> 00:09:54.519 We're going today. 194 00:09:54.519 --> 00:09:55.279 We're going to go today. 195 00:09:55.399 --> 00:09:57.720 Yeah, and then Dmitri's got a hell of an update, 196 00:09:57.759 --> 00:09:59.879 I guess coming up at ten thirty along with the 197 00:10:01.039 --> 00:10:06.799 something with Auto Nation, and I'm gonna go to Maryland 198 00:10:06.799 --> 00:10:10.039 in just a second. But you know, think of Paul 199 00:10:10.080 --> 00:10:15.919 the water man and anybody that sells water systems, I 200 00:10:15.960 --> 00:10:18.080 think in the back of our head, until I met Paul, 201 00:10:18.440 --> 00:10:21.879 I honestly thought they were all just, you know, fearmongers. 202 00:10:22.720 --> 00:10:24.840 Remember the guys way back in the day. They'd come 203 00:10:24.840 --> 00:10:27.120 out and they'd test your water and now it's got everything, 204 00:10:27.120 --> 00:10:29.159 you're gonna die And they'd tell you a twenty million 205 00:10:29.159 --> 00:10:29.919 dollar system. 206 00:10:30.399 --> 00:10:32.399 And that was kind of the entire model. 207 00:10:32.440 --> 00:10:35.440 It was almost like the Hoover vacuum people, door to door, 208 00:10:35.840 --> 00:10:40.759 whatever they were called. So what's interesting, though, is as 209 00:10:40.799 --> 00:10:44.080 I met Paul and actually found someone that's not only 210 00:10:44.120 --> 00:10:48.519 a plumber, a master plumber, but I mean that's all 211 00:10:48.519 --> 00:10:50.200 he ever talks about, thinks about. 212 00:10:50.279 --> 00:10:51.919 I'll get text from them all the time. 213 00:10:52.000 --> 00:10:55.279 So this morning, when I got out of yoga, I 214 00:10:55.360 --> 00:10:57.600 go and pull up my newsfeed and I'm looking in 215 00:10:57.679 --> 00:11:00.360 on one of them Fox News, like third story down 216 00:11:01.000 --> 00:11:03.240 and I had to text pall this. But it's crazy. 217 00:11:03.720 --> 00:11:12.240 Beer drinkers beware. Scientists find forever chemicals exceeding EPA limits 218 00:11:12.600 --> 00:11:17.240 in American bruise. They actually did this study all over 219 00:11:17.279 --> 00:11:21.279 the world, Canadian beer, Mexican beer, and included for some reason, 220 00:11:21.840 --> 00:11:25.759 we have more forever chemicals in our water here, meaning 221 00:11:25.799 --> 00:11:30.240 in our beer the American brands compared to like Mulson, 222 00:11:30.679 --> 00:11:34.559 compared to Corona, anything made over there. Now I realize 223 00:11:34.600 --> 00:11:37.639 some Mexican beers might be made here, but the ones 224 00:11:37.679 --> 00:11:41.120 literally made in Mexico forever chemicals. I mean, this is 225 00:11:41.200 --> 00:11:44.919 like second or third headline. They're saying the local water 226 00:11:45.000 --> 00:11:49.480 supplies is getting so bad. I mean, once again, I 227 00:11:49.519 --> 00:11:52.120 go back to the fear mongering when these guys advertise. 228 00:11:52.200 --> 00:11:56.440 But it's crazy thinking now when you drink something in 229 00:11:56.519 --> 00:11:59.919 a water system wouldn't help you at home. If you're 230 00:12:00.120 --> 00:12:02.759 having a beer, it simply wouldn't be able to take 231 00:12:02.759 --> 00:12:04.480 it out. It's not like you can pour the beer 232 00:12:04.519 --> 00:12:07.240 in a filter and get rid of the chemicals. But 233 00:12:07.519 --> 00:12:10.919 what they could do is actually make these big breweries. 234 00:12:10.960 --> 00:12:12.759 I don't know if Cores is one of them. What 235 00:12:12.919 --> 00:12:14.960 irritates me they don't go on to say in this 236 00:12:15.159 --> 00:12:18.759 article you know which ones had these major p files 237 00:12:18.840 --> 00:12:21.759 that are above EPA standards. They just simply don't go 238 00:12:21.840 --> 00:12:25.759 into it. But what really gets me is the EPA, 239 00:12:26.080 --> 00:12:28.480 if that's the case, should step in. And I'm just 240 00:12:28.639 --> 00:12:31.600 using an example. Of course, I don't think it's Corese, 241 00:12:31.919 --> 00:12:34.360 I don't know who it is, Budweiser, and it's not 242 00:12:34.559 --> 00:12:38.720 just one. It says multiple. They should make them get 243 00:12:38.759 --> 00:12:44.159 filtration systems. If their product that they're canning is literally over, 244 00:12:44.480 --> 00:12:47.639 I don't understand how they get away with that. How 245 00:12:48.559 --> 00:12:50.960 in the hell do they get away with that? In fact, Kelly, 246 00:12:51.000 --> 00:12:52.919 do me a favor. See if you can get Paul 247 00:12:53.000 --> 00:12:55.440 real quick. I'll jump to these calls. But I want 248 00:12:55.440 --> 00:12:59.000 to ask them that if there's p fis like in 249 00:12:59.039 --> 00:13:02.960 a can of soup left and right, is Campbell's allowed 250 00:13:02.960 --> 00:13:05.080 to sell that damn can of soup? I mean, maybe 251 00:13:05.120 --> 00:13:08.919 he doesn't know the answer, but that article reading it 252 00:13:09.000 --> 00:13:14.320 is massive. It's like, if you read it, it's crazy, 253 00:13:15.159 --> 00:13:18.960 and I'm trying to find twenty three different beers, and 254 00:13:19.120 --> 00:13:19.960 the team beer is. 255 00:13:19.960 --> 00:13:23.159 Fruit in North Carolina, California, and Michigan. Mark, we need 256 00:13:23.200 --> 00:13:25.240 to protect our beer drinkers in America. 257 00:13:25.360 --> 00:13:25.840 That's right. 258 00:13:25.879 --> 00:13:29.240 Look at that North Carolina, California, and Michigan had the 259 00:13:29.279 --> 00:13:34.159 most elevated levels of p fis. They found a strong 260 00:13:34.240 --> 00:13:40.039 correlation between p fis in municipal drinking waters and levels 261 00:13:40.039 --> 00:13:42.559 in locally broadwater. Now, once again, I'm gonna say this 262 00:13:43.159 --> 00:13:46.200 if Castle Rock, for instance, and I don't know if 263 00:13:46.240 --> 00:13:48.519 they are or not, I'm using this as an example. 264 00:13:48.840 --> 00:13:53.600 If some municipality their water is over the EPA limits, 265 00:13:53.840 --> 00:13:56.879 Am I crazy? Or aren't they supposed to fix it? 266 00:13:57.159 --> 00:14:00.399 And why that's driving me nuts is because this whole 267 00:14:00.440 --> 00:14:03.039 beer situation, but I don't know the rules. And then 268 00:14:03.159 --> 00:14:05.440 if so, if they don't have to fix it, they 269 00:14:05.519 --> 00:14:09.080 just have to attempt Well that's ridiculous. Why even have 270 00:14:09.120 --> 00:14:11.600 an EPA level then just to let people know they 271 00:14:11.679 --> 00:14:14.039 might die eventually from these p fas. 272 00:14:14.600 --> 00:14:16.440 I mean, it's really crazy like that. 273 00:14:16.759 --> 00:14:18.399 And I wasn't sure Mark from the article. 274 00:14:18.440 --> 00:14:21.120 Were they just talking about the bigger breweries like course 275 00:14:21.240 --> 00:14:24.440 they don't mass production or like these little craft breeries 276 00:14:24.480 --> 00:14:26.080 that you and I we frequent. 277 00:14:26.200 --> 00:14:28.279 You know, I wonder trace by Faw's there. 278 00:14:28.480 --> 00:14:31.080 I would like to know if the breweries that we 279 00:14:31.120 --> 00:14:34.200 go to, if their beer is there. You know, all 280 00:14:34.240 --> 00:14:37.080 we'd have to do is literally have it tested. Most 281 00:14:37.120 --> 00:14:39.200 of them. You just get some to go, get a 282 00:14:39.240 --> 00:14:41.519 can of beer to go, and then send it off 283 00:14:41.519 --> 00:14:43.440 to be tested. You know what, that would be interesting. 284 00:14:43.480 --> 00:14:45.120 I wonder if Paul the waterman can test it. 285 00:14:45.240 --> 00:14:47.320 I wonder if Paul can tell us if we got 286 00:14:47.320 --> 00:14:50.480 them three or four beers from different breweries. Watch people 287 00:14:50.480 --> 00:14:52.440 that know who I am when I'm in the brewery. Now, 288 00:14:52.440 --> 00:14:54.000 they're going to be like, no to beer. 289 00:14:54.080 --> 00:14:54.200 Go? 290 00:14:55.279 --> 00:14:58.559 Yeah no, Marilyn, what's going on with you? And Abby? 291 00:14:58.600 --> 00:14:59.240 You'll be next? 292 00:15:00.080 --> 00:15:03.320 Hey, you've got your new business. 293 00:15:02.879 --> 00:15:04.360 My new business? What's that? 294 00:15:04.480 --> 00:15:05.480 Marylyndill? 295 00:15:05.759 --> 00:15:08.919 Filtering the beer until they get their act together? 296 00:15:09.080 --> 00:15:13.279 Well, it's crazy. They should come up with something. Yeah, 297 00:15:13.559 --> 00:15:15.720 but it looks like it's from the municipal water. But 298 00:15:15.799 --> 00:15:17.159 what's your questions? 299 00:15:17.559 --> 00:15:20.720 My questions are I have two home projects I want 300 00:15:20.799 --> 00:15:23.600 to do and I have no idea what the cost 301 00:15:23.679 --> 00:15:24.200 would be. 302 00:15:25.000 --> 00:15:26.720 I'm interested in a tub. 303 00:15:26.480 --> 00:15:29.480 To shower my bathrooms in good shape. The floor is 304 00:15:29.519 --> 00:15:32.440 in good shape. And the other question is I would 305 00:15:32.559 --> 00:15:37.120 like a new sliding deck door, and I need the whole. 306 00:15:37.360 --> 00:15:39.879 You know, the whole deal, Like, well, here's why. 307 00:15:39.799 --> 00:15:40.480 You put it in. 308 00:15:40.720 --> 00:15:43.159 Yeah, yeah, of course. So I would use two different 309 00:15:43.159 --> 00:15:47.559 companies for the door. I would get two bids. I 310 00:15:47.600 --> 00:15:53.000 would get one from K and H Home Solutions and 311 00:15:53.120 --> 00:15:57.600 one from Gravinas. We just got one from a nick 312 00:15:57.639 --> 00:16:00.279 over at Gravinas and we love it. What I liked 313 00:16:00.320 --> 00:16:05.399 about the process both companies did. They have different levels 314 00:16:05.399 --> 00:16:08.320 of quality. So depending on if you're trying to match 315 00:16:08.399 --> 00:16:10.840 basically what you have in your house, they're gonna have 316 00:16:10.960 --> 00:16:11.519 something like that. 317 00:16:11.919 --> 00:16:13.200 Let's say you have a house. 318 00:16:13.000 --> 00:16:15.320 In Highlands Ranch, they'll have what I refer to as 319 00:16:15.320 --> 00:16:18.279 a builder grade door, or if you want something fancy, 320 00:16:18.320 --> 00:16:20.720 what I really liked on the one we got. You 321 00:16:20.799 --> 00:16:24.159 know how most sliding doors have one latch, so they 322 00:16:24.360 --> 00:16:27.960 just connect into one latch. This one actually connects at 323 00:16:28.039 --> 00:16:30.919 like six different points. The only way you would break 324 00:16:30.960 --> 00:16:33.960 into this is throwing a huge rock through it, I mean, 325 00:16:34.000 --> 00:16:36.679 which you know isn't impossible to do. But you're not 326 00:16:36.720 --> 00:16:39.240 going to jimmy the door open, which is kind of cool. 327 00:16:40.759 --> 00:16:43.440 So I would definitely get I'd get two bids from them, 328 00:16:43.480 --> 00:16:46.759 and listen, Kelly could give you the numbers or Suzanne. 329 00:16:46.759 --> 00:16:49.919 But seriously, Marylyn, you have both of them. 330 00:16:49.960 --> 00:16:50.360 Come out. 331 00:16:50.519 --> 00:16:51.000 Go ahead. 332 00:16:52.279 --> 00:16:56.440 I'm in Fort Collins, Fort Collins. I know I think 333 00:16:56.559 --> 00:16:59.279 Gravenus goes out there. I don't think K and H 334 00:16:59.360 --> 00:17:04.440 goes out there. I do not now the other one 335 00:17:04.720 --> 00:17:05.200 I'm trying. 336 00:17:05.160 --> 00:17:07.079 You're willing to go out on the limb and and 337 00:17:07.200 --> 00:17:10.759 give me an guestimate of what I'm going to be 338 00:17:10.839 --> 00:17:12.759 looking at if they come by for. 339 00:17:12.759 --> 00:17:13.799 The sliding door. 340 00:17:13.839 --> 00:17:16.160 If you end up with gravinas, I can tell you 341 00:17:16.640 --> 00:17:20.440 twenty five hundred up to five thousand, depending on the 342 00:17:20.519 --> 00:17:22.039 quality of the door you want to. 343 00:17:22.039 --> 00:17:26.920 Get, Okay, and that would come with the guarantee for 344 00:17:26.960 --> 00:17:27.400 a while. 345 00:17:27.559 --> 00:17:30.440 Oh yeah, yeah. The warranties are great. But that's installation. 346 00:17:30.640 --> 00:17:34.160 That's everything. And the way they did the installation is incredible. 347 00:17:34.160 --> 00:17:37.400 We have hardwood floors and they just they just sunk 348 00:17:37.440 --> 00:17:40.759 it in like it was built with the house. They 349 00:17:40.799 --> 00:17:42.720 do a bang up job. They do a great job. 350 00:17:42.759 --> 00:17:45.279 Now I'm the tub, the shower. What I want to 351 00:17:45.319 --> 00:17:47.200 do is I got to take a break here. I'm 352 00:17:47.200 --> 00:17:49.039 going to get somebody on and I'm going to put 353 00:17:49.079 --> 00:17:52.240 them someone on our referral list that does tub the 354 00:17:52.319 --> 00:17:55.680 showers and they apparently have a screaming deal going right now. 355 00:17:56.039 --> 00:17:58.799 I want to see I want to see how much 356 00:17:58.839 --> 00:18:00.759 that would be. Let's put them on spot. Hold on 357 00:18:00.799 --> 00:18:05.319 three oh three seven one three eight two five five, Kelly, 358 00:18:05.400 --> 00:18:09.160 I would like you to get Nick with renew Home 359 00:18:09.200 --> 00:18:13.279 Innovations on and tell them I'm gonna put him on 360 00:18:13.319 --> 00:18:16.079 the spot. I don't mind telling them for a tub 361 00:18:16.119 --> 00:18:19.400 to shower conversion for this uh lady on the phone. 362 00:18:19.480 --> 00:18:21.599 So let's try to get him on real quick. And 363 00:18:21.680 --> 00:18:23.880 I still do want to talk to Paul. We do 364 00:18:23.960 --> 00:18:26.279 have full lines. I promise I'll move through these phones 365 00:18:26.319 --> 00:18:28.920 as well. Abby, You're gonna be next unless five an 366 00:18:28.920 --> 00:18:32.559 expert on and Samantha followed by you, Wow, it's female 367 00:18:32.680 --> 00:18:35.640 day on the Troubleshooters show. Maybe I maybe it's my 368 00:18:35.920 --> 00:18:39.160 sexy voice right baby? Could be? Could be everybody? 369 00:18:39.240 --> 00:18:47.400 Hold on, go with a sure thing Denver's Best Roofer 370 00:18:47.519 --> 00:18:49.000 Excel Roofing dot com. 371 00:18:49.039 --> 00:18:51.079 You don't pay a cent until you're content. 372 00:18:54.440 --> 00:18:57.640 Time for an insurance check up, free no obligation comparison 373 00:18:57.759 --> 00:19:01.319 call Compass insurance paying too much your coverage at dozens 374 00:19:01.319 --> 00:19:02.359 of insurance companies. 375 00:19:02.440 --> 00:19:04.480 Find out now three all three seven to seven to 376 00:19:04.480 --> 00:19:05.039 one help. 377 00:19:05.200 --> 00:19:07.839 You'll think you're his only customer when you choose Frank 378 00:19:07.880 --> 00:19:10.319 durand the real estate man dot com to list your 379 00:19:10.359 --> 00:19:13.559 home with Remax Alliance three all three nine two zero 380 00:19:13.640 --> 00:19:17.160 sixteen twenty two all. 381 00:19:17.119 --> 00:19:20.240 Right three O three seven one three eight two five five. 382 00:19:20.279 --> 00:19:23.920 Abby's got an issue with AutoNation and a construction company. 383 00:19:23.920 --> 00:19:24.240 Wow. 384 00:19:25.079 --> 00:19:28.599 And then Samantha has a problem with AutoNation or hopefully 385 00:19:28.599 --> 00:19:31.799 we have a fix with Dmitri and then uh Maryland. 386 00:19:31.799 --> 00:19:34.839 But Kelly, we can free up Cheryl on one. We 387 00:19:35.000 --> 00:19:36.880 just I got to talk to her daughter to help. 388 00:19:36.920 --> 00:19:39.720 She's got no other information at this point, so let's 389 00:19:39.759 --> 00:19:41.839 free up to that one line than real quick Paul 390 00:19:41.880 --> 00:19:45.960 doubting uh waterpros dot net. Look, man, I'm not trying 391 00:19:45.960 --> 00:19:48.480 to turn this into a commercial for you, brother, so 392 00:19:48.640 --> 00:19:51.599 this is more of just being a straightforward expert. I 393 00:19:51.680 --> 00:19:54.920 sent you that article early this morning, and I started 394 00:19:54.960 --> 00:19:57.559 thinking about it. If you opened up a can beer, 395 00:19:57.640 --> 00:19:59.920 a can of coke, or a can of ginger ale 396 00:20:00.440 --> 00:20:05.079 or anything anything, and you find out that wherever it's 397 00:20:05.119 --> 00:20:09.839 being made, they are exceeding the EPA's limit for p 398 00:20:10.079 --> 00:20:14.359 FIS or forever chemicals. Isn't that when the EPA is 399 00:20:14.400 --> 00:20:17.359 supposed to come in and shut down the facility? I mean, 400 00:20:17.400 --> 00:20:20.079 what the hell's supposed to happen there that There's nothing 401 00:20:20.079 --> 00:20:22.599 I'm going to do at home to get p FIS 402 00:20:23.039 --> 00:20:25.839 or plastic out of my beer, right, I mean, I'm 403 00:20:25.839 --> 00:20:28.119 not going to pour it in a strainer for God's sake. 404 00:20:29.599 --> 00:20:32.319 Yeah, that's that's where you think the EPA would step 405 00:20:32.359 --> 00:20:35.839 in and definitely want to close it down based upon 406 00:20:35.920 --> 00:20:39.000 the testing. But the problem is is that this was 407 00:20:39.039 --> 00:20:42.079 all done after the fact, so you could probably bet 408 00:20:42.799 --> 00:20:44.839 that you know now the ep is aware of it, 409 00:20:44.920 --> 00:20:48.319 since the testing was done afterwards. It just goes to 410 00:20:48.400 --> 00:20:52.079 show you that, you know, you would think these companies would, 411 00:20:52.200 --> 00:20:54.799 you know, filter the water before they make the product. 412 00:20:54.920 --> 00:20:55.640 That's where I'm going. 413 00:20:55.680 --> 00:20:56.559 But you're not doing that. 414 00:20:56.759 --> 00:21:00.359 When they say it exceeds the EPA standards, who cares? 415 00:21:00.400 --> 00:21:02.920 And then, you know what, shame on Fox dot com 416 00:21:03.000 --> 00:21:05.880 or foxnews dot com for not saying, who the hell 417 00:21:06.000 --> 00:21:08.599 these companies are? I mean, why the hell are they 418 00:21:08.640 --> 00:21:12.160 not telling us what beers have a crapload of plastic 419 00:21:12.240 --> 00:21:12.599 in them. 420 00:21:13.480 --> 00:21:15.440 Well, I think they said they come from one of 421 00:21:15.480 --> 00:21:17.079 them at the state of Michigan. 422 00:21:17.400 --> 00:21:19.599 No, they've listed the states, but they don't list to 423 00:21:19.680 --> 00:21:22.240 Damn well Michigan, isn't that Milwaukee? 424 00:21:22.599 --> 00:21:22.680 No? 425 00:21:23.640 --> 00:21:26.880 No, there you go, Miller Bear, you would think correct. 426 00:21:27.079 --> 00:21:29.480 Well, I don't know, man, I don't want to say it, 427 00:21:29.519 --> 00:21:32.240 and it's not true. But how come these people don't 428 00:21:32.279 --> 00:21:34.000 even tell us who it is? But I want to 429 00:21:34.039 --> 00:21:36.640 go back to this real quick. Here's the question if 430 00:21:36.720 --> 00:21:40.960 Castle Rock or Lyttleton or Parker Water or whatever it is, 431 00:21:41.279 --> 00:21:44.680 if they have over the limits that the EPA posts, 432 00:21:45.519 --> 00:21:48.039 are they not forced to do anything? Or that's it, 433 00:21:48.039 --> 00:21:48.799 It's all cool. 434 00:21:50.359 --> 00:21:53.359 The only thing is that what happened to them is 435 00:21:53.400 --> 00:21:56.559 that they would be fined, that those fines are been 436 00:21:56.640 --> 00:22:00.759 pushed out extended for another two years. So basicly not 437 00:22:00.920 --> 00:22:03.759 that's going to happen. And the reason thing isn't that 438 00:22:04.119 --> 00:22:08.640 technology right now to remove that on a large scale 439 00:22:08.160 --> 00:22:10.599 like a water municipal water treatment plant. 440 00:22:10.839 --> 00:22:13.960 That's crazy, man, it's crazy. I think these breweries and 441 00:22:14.000 --> 00:22:18.440 stuff should be made to literally do something. Paul, I mean, really, 442 00:22:18.480 --> 00:22:20.839 you got a system for less than what is it 443 00:22:20.960 --> 00:22:24.039 thirty six hundred, thirty seven hundred bucks. It gets rid 444 00:22:24.079 --> 00:22:27.400 of the p fives and softens the water, does everything 445 00:22:27.680 --> 00:22:29.880 you know you think of a brewery or something that 446 00:22:29.960 --> 00:22:32.359 can't lay out. Now, granted, they're going to have a 447 00:22:32.400 --> 00:22:34.599 lot more flow, so the system would have to be 448 00:22:34.599 --> 00:22:37.440 bigger than that. But my point is, you know, we're 449 00:22:37.440 --> 00:22:41.079 not talking earth shattering amounts of money here in order 450 00:22:41.160 --> 00:22:42.279 to protect the public. 451 00:22:43.799 --> 00:22:46.000 No, you're absolutely right, And you know, it's funny about it. 452 00:22:46.119 --> 00:22:49.200 A lot of those breweries have their own quote unquote 453 00:22:49.480 --> 00:22:53.799 waste treatment plan inside, you know themselves, you know, so 454 00:22:53.880 --> 00:22:56.880 they have to take steps. Yeah, the filter what they're 455 00:22:56.920 --> 00:22:59.519 putting back out, So it would only make sense for 456 00:22:59.599 --> 00:23:01.720 them to you know, filter the water before they make 457 00:23:01.759 --> 00:23:02.079 the beer. 458 00:23:02.319 --> 00:23:04.759 Yeah, I know, it's crazy. Paul, I appreciate it. 459 00:23:05.079 --> 00:23:08.000 If anybody out there has got any questions or you 460 00:23:08.039 --> 00:23:11.240 want a system, we bought ours from Paul many years ago. 461 00:23:11.279 --> 00:23:12.240 It's a great system. 462 00:23:12.359 --> 00:23:14.920 Like I said, under thirty seven hundred bucks for the 463 00:23:15.119 --> 00:23:19.119 entire freaking house, not just a point of use. Everything 464 00:23:19.160 --> 00:23:21.759 will be safe at least there except for the beer 465 00:23:21.799 --> 00:23:25.319 you buy it to grocery store. It's just amazing to me, Hey, Abby, 466 00:23:25.359 --> 00:23:30.640 what's going on with you? Abby? 467 00:23:31.720 --> 00:23:31.880 Oh? 468 00:23:32.000 --> 00:23:33.799 Yeah, this is actually my name is Robbie. 469 00:23:33.880 --> 00:23:36.039 Oh Robbie. I'm sorry we got it typed in wrong. 470 00:23:36.119 --> 00:23:37.680 What's going on on, Robbie? 471 00:23:38.640 --> 00:23:41.720 Yes, So November of this past year, there was a 472 00:23:41.799 --> 00:23:45.119 sewer line collapsed at the Autoation parking lot in North 473 00:23:45.119 --> 00:23:49.920 glind And it's the sewer backed up into my house 474 00:23:50.079 --> 00:23:54.960 and it's a rental so I had to have a 475 00:23:55.039 --> 00:23:58.480 restoration company come in. I had to have it rebuilt AutoNation. 476 00:23:58.640 --> 00:24:00.759 I just received a letter from them saying that they 477 00:24:00.759 --> 00:24:05.000 are not responsible. They had a construction company working in 478 00:24:05.039 --> 00:24:07.440 the parking lot at the time, and I've received a 479 00:24:07.519 --> 00:24:10.759 letter from them saying that they are not responsible either. 480 00:24:11.000 --> 00:24:14.240 Why are they saying why are they denying liability? 481 00:24:15.599 --> 00:24:20.480 They said that that sas there's been no evidence submitted 482 00:24:20.519 --> 00:24:24.799 to support are insured, was negligent or struck a ligne 483 00:24:24.839 --> 00:24:28.519 at the location resulting in damage, therefore your claim is denied. 484 00:24:28.599 --> 00:24:30.720 So they're saying they didn't strike a ligne, it just 485 00:24:30.759 --> 00:24:33.720 broke in. AutoNation saying they struck a line. Is that 486 00:24:33.839 --> 00:24:37.839 basically what's going on? Yes, Now let me ask you this. 487 00:24:38.279 --> 00:24:40.480 You said it was a rental. I assume you had 488 00:24:40.880 --> 00:24:45.839 a rental policy on it, not a typical homeowner's policy, correct, 489 00:24:45.960 --> 00:24:49.559 And what aren't they covering? So, in other words, besides 490 00:24:49.680 --> 00:24:51.960 the deductible, what aren't they covering? 491 00:24:53.160 --> 00:24:56.559 My insurance company said they will not help at all 492 00:24:56.920 --> 00:25:00.240 because it was an outside issue. It was not isn't 493 00:25:00.279 --> 00:25:02.839 something that happened within my house. But they are not 494 00:25:02.920 --> 00:25:04.680 helping me at all either. So I feel like my 495 00:25:04.720 --> 00:25:06.680 hands are tied and. 496 00:25:07.319 --> 00:25:10.920 This is horrible of them. Yeah, this is a really 497 00:25:10.960 --> 00:25:14.240 bad situation. How much damage is there now? And where 498 00:25:14.240 --> 00:25:17.519 does the property sit right now? I assume the restoration 499 00:25:17.720 --> 00:25:20.519 company got rid of the water and dried it out 500 00:25:20.640 --> 00:25:21.599 or where does it stand? 501 00:25:22.759 --> 00:25:25.079 Yeah? So I did how it stickxed right away? So 502 00:25:25.119 --> 00:25:28.039 they had to come in and pull everything out that 503 00:25:28.119 --> 00:25:32.240 the sewer had touched and then had to hospitalize sentitize it. 504 00:25:32.880 --> 00:25:35.440 And then I did have it rebuilt because I've rentered 505 00:25:35.480 --> 00:25:37.480 in there and to get them back in there quickly. 506 00:25:38.079 --> 00:25:39.400 And so yes, I am. 507 00:25:39.920 --> 00:25:41.680 And how much do you have? How much do you 508 00:25:41.759 --> 00:25:44.680 have in it so the house is back to normal? Correct? 509 00:25:45.559 --> 00:25:45.960 Yes it is? 510 00:25:46.240 --> 00:25:48.440 And how much do you have in the entire process 511 00:25:48.440 --> 00:25:49.279 of getting it there? 512 00:25:50.000 --> 00:25:51.880 It's forty thousand dollars, So. 513 00:25:51.799 --> 00:25:54.359 You got forty grand in there, and you submitted claims 514 00:25:54.400 --> 00:25:58.000 to both and they both declined it. How do you know, 515 00:25:58.480 --> 00:26:01.519 just out of curiosity if you'd do what makes you 516 00:26:01.559 --> 00:26:05.160 think the construction company actually did it with the exception. 517 00:26:05.319 --> 00:26:06.799 That's what AutoNation said. 518 00:26:07.759 --> 00:26:10.119 And that's all I know is what AutoNation is saying. 519 00:26:10.680 --> 00:26:12.920 And what are they saying like they were digging up 520 00:26:12.920 --> 00:26:15.880 the parking lot or why why was construction even there? 521 00:26:16.599 --> 00:26:18.920 Well, I do not know the deta health of that. 522 00:26:19.319 --> 00:26:21.880 Did you actually see the construction? I know you said 523 00:26:21.880 --> 00:26:23.680 it was a rental, but did you witness it? 524 00:26:25.079 --> 00:26:28.559 I did not. There's the back parking lot. It's fenced in, 525 00:26:28.799 --> 00:26:31.920 so I do not know where the construction on the 526 00:26:31.960 --> 00:26:33.000 parking lot was happening. 527 00:26:33.799 --> 00:26:38.200 Boy, that is uh, that's curious. Let's do this, hey, Kelly, 528 00:26:38.759 --> 00:26:43.039 let's get I want to talk to two people with Samantha. 529 00:26:43.200 --> 00:26:46.400 Number one. I want to talk to Brian it compass 530 00:26:46.559 --> 00:26:49.200 real quick. I want to ask him something and then 531 00:26:49.240 --> 00:26:53.079 I want to get in Ohbrian, I want Bradley on 532 00:26:53.720 --> 00:26:55.720 because that might be where. 533 00:26:55.480 --> 00:26:57.559 This kind of ends up. 534 00:26:57.680 --> 00:27:00.359 No, no, let me think about that. Get Brian on 535 00:27:00.519 --> 00:27:03.880 first for me. All right, I would be so upset. 536 00:27:04.039 --> 00:27:06.920 You get two people. Go ahead, Chopper, you're chomping at 537 00:27:06.920 --> 00:27:10.920 the bit there, say something. Go ahead, Robby. Oh, Robbie, 538 00:27:10.960 --> 00:27:13.400 I'm sorry. I'm sorry. I keep calling you the wrong 539 00:27:13.440 --> 00:27:15.119 name because it was put in there wrong at first. 540 00:27:15.119 --> 00:27:17.240 I got you now, though, Robbie, So let me put 541 00:27:17.240 --> 00:27:19.720 you on hold. Okay, I'm gonna get I want to 542 00:27:19.759 --> 00:27:22.200 get Brian on real quick. Who was your carrier, by 543 00:27:22.279 --> 00:27:26.119 the way, travelers, all right, hold on, all right? Three 544 00:27:26.200 --> 00:27:28.240 oh three seven one three A two five five. We 545 00:27:28.319 --> 00:27:32.279 got two lines open three zero three Martino. We're gonna 546 00:27:32.279 --> 00:27:35.240 get an expert on there. I'm trying to think. I mean, 547 00:27:35.279 --> 00:27:38.720 there's no doubt it's not her fault. She's forty thousand 548 00:27:38.759 --> 00:27:41.960 dollars out, which really sucks. We gotta find the right 549 00:27:42.079 --> 00:27:45.039 person to get involved and help her out on this. 550 00:27:45.480 --> 00:27:49.240 Somebody broke that sewer line. Someone is responsible, and it's 551 00:27:49.240 --> 00:27:50.680 sure as hell, isn't Robbie. 552 00:27:51.359 --> 00:27:58.160 Hold on, go with a sure thing Denver's Best roofer 553 00:27:58.279 --> 00:28:05.440 Excel Roofing dot com past cent until you're contenth time 554 00:28:05.480 --> 00:28:08.400 for an insurance check up free, no obligation in comparison. 555 00:28:08.519 --> 00:28:12.039 Call Compass Insurance, paying too much your coverage at dozens 556 00:28:12.079 --> 00:28:14.839 of insurance companies find out now three oh three seven 557 00:28:14.839 --> 00:28:15.359 to seven to one. 558 00:28:15.519 --> 00:28:15.799 Help. 559 00:28:15.960 --> 00:28:18.599 You'll think you're his only customer when you choose Frank 560 00:28:18.640 --> 00:28:21.079 durand the real estate man dot com to list your 561 00:28:21.119 --> 00:28:24.240 home with Remax Alliance three oh three nine two zero 562 00:28:24.400 --> 00:28:25.880 sixteen twenty two. 563 00:28:27.000 --> 00:28:31.200 You know I'm watching literally the headline President Macron wife 564 00:28:31.240 --> 00:28:34.079 appears to shove him in the face before getting off play. Now, 565 00:28:34.240 --> 00:28:38.119 anybody that has seen the video that is not appears 566 00:28:38.160 --> 00:28:41.200 at what point? At what point do we just start 567 00:28:41.200 --> 00:28:45.000 making stuff up? Now? Okay, granted she might have punched 568 00:28:45.039 --> 00:28:49.839 them and then that's where the disconnect becomes. But there 569 00:28:49.920 --> 00:28:54.359 is no doubt she reached over and shoved hit punched 570 00:28:54.640 --> 00:28:58.680 him in the face. It's remarkable. And then, like Susann said, 571 00:28:59.480 --> 00:29:02.160 that look deady gives. That needs to be on a 572 00:29:02.240 --> 00:29:06.519 Christmas card. Everybody they know that look is absolutely unbelievable. 573 00:29:06.519 --> 00:29:10.960 Now I digress. Brian Burns, Compass Insurance, Hey man, I 574 00:29:11.039 --> 00:29:12.839 got a couple questions for you, Brian. 575 00:29:13.680 --> 00:29:14.119 Yeah, so. 576 00:29:15.680 --> 00:29:18.799 Robbie has got a rental. The rental is located near 577 00:29:18.839 --> 00:29:22.359 an Auto Nation dealership. They had construction going on in 578 00:29:22.400 --> 00:29:27.640 their parking lot. Something happened. The sewer line actually broke. Hey, Robbie, 579 00:29:27.680 --> 00:29:30.000 how much water are we talking about? By the way, 580 00:29:30.039 --> 00:29:33.359 I mean, how much was it like flooded? Like an 581 00:29:33.400 --> 00:29:35.519 inch of water in the basement or kind of give 582 00:29:35.559 --> 00:29:37.480 me an idea of what the flood looked like. 583 00:29:38.839 --> 00:29:40.680 It was probably about three inches. 584 00:29:40.599 --> 00:29:43.279 Three inches, so it was a lot of water. Were 585 00:29:43.319 --> 00:29:45.119 other homes flooded as well? 586 00:29:46.559 --> 00:29:48.960 I did give a letter stating there were four houses 587 00:29:49.000 --> 00:29:50.680 that were affected. 588 00:29:50.480 --> 00:29:53.559 And all of them. Are they getting the same denial letters? 589 00:29:55.279 --> 00:29:58.039 I you know, I do not know who other people are. 590 00:29:58.279 --> 00:29:59.559 So, Brian, you have more information? 591 00:29:59.759 --> 00:30:02.680 Yeah, So, Brian, a couple things on this. What I 592 00:30:02.759 --> 00:30:05.599 need from you is one, would that have to be 593 00:30:05.680 --> 00:30:08.319 flood insurance in a case like that if she was 594 00:30:08.440 --> 00:30:10.160 using her own insurance? 595 00:30:11.000 --> 00:30:13.559 Yeah, that's what I mean. Based off of your description, 596 00:30:13.640 --> 00:30:14.279 that sounds. 597 00:30:14.079 --> 00:30:15.920 Like, yeah, that was a sewer line broke and it 598 00:30:16.039 --> 00:30:18.960 flooded in there. Now she's got a rental property and 599 00:30:19.000 --> 00:30:23.279 they declined it. The AutoNation said we're not going to 600 00:30:23.359 --> 00:30:26.279 pay anything or turn it over to our insurance because 601 00:30:26.319 --> 00:30:29.920 it was the contractor's fault. The contractors saying Nope, we 602 00:30:29.960 --> 00:30:33.200 didn't hit anything, we didn't bust the sewer line. So 603 00:30:33.680 --> 00:30:36.440 I would what would you do at this point, She's 604 00:30:36.640 --> 00:30:41.039 forty thousand into this, Yeah, I. 605 00:30:41.000 --> 00:30:43.359 Mean I think your only option maybe is to suit 606 00:30:43.480 --> 00:30:46.559 both of them. I mean, but again, that's not small claims, 607 00:30:46.599 --> 00:30:48.400 So no, you're going to have to get an attorney 608 00:30:48.440 --> 00:30:51.599 to deal with this. But someone, I would say, between 609 00:30:51.640 --> 00:30:53.240 the two of those, someone's liable. 610 00:30:54.440 --> 00:30:54.680 You know. 611 00:30:55.200 --> 00:30:57.920 I think there's no way she's going to get anything 612 00:30:57.920 --> 00:30:59.960 on her on her current pulse because there's a flat 613 00:31:00.160 --> 00:31:04.000 exclusion for flood unless she had flood insurance. So but yeah, 614 00:31:04.039 --> 00:31:06.359 they're not going to cover that, so she's not going 615 00:31:06.440 --> 00:31:09.039 to have that option. So I think I would consult 616 00:31:09.079 --> 00:31:11.119 an attorney and just find out which of the two 617 00:31:11.440 --> 00:31:13.680 or both do they think they should go after. 618 00:31:13.960 --> 00:31:16.720 Well, I would think at this case they'd have to 619 00:31:16.759 --> 00:31:21.400 go after both. It's crazy. They're just both pointing the 620 00:31:21.440 --> 00:31:24.119 fingers at each other, like, oh, even though all the 621 00:31:24.200 --> 00:31:26.599 construction was going on, and oh, by the way, the 622 00:31:26.640 --> 00:31:28.880 sewer line broke. Oh, and by the way, it flooded 623 00:31:28.920 --> 00:31:31.480 five homes, it was none of our faults. I mean, 624 00:31:31.519 --> 00:31:34.880 that's just the craziest damn thing I ever heard, Ohlen, 625 00:31:35.000 --> 00:31:35.519 I had. 626 00:31:35.400 --> 00:31:38.680 A client with a similar circumstance. They didn't deny though, 627 00:31:39.119 --> 00:31:41.279 but it was the same kind of thing. Someone was 628 00:31:41.319 --> 00:31:44.359 working on a sewer line about a half block up 629 00:31:44.480 --> 00:31:49.559 and it absolutely flooded this house, and you know, she 630 00:31:49.680 --> 00:31:51.279 had to kind of battle back and forth, and all 631 00:31:51.279 --> 00:31:52.960 of a sudden, the insurance company picked it up for 632 00:31:53.119 --> 00:31:54.920 the contractor that was doing the work. 633 00:31:55.359 --> 00:31:57.480 Yeah, it had to be the contractor. I mean, what 634 00:31:57.559 --> 00:32:01.720 could AutoNation possibly have done sides hire the contractor? 635 00:32:02.079 --> 00:32:02.200 Right? 636 00:32:02.400 --> 00:32:05.599 That would that would just all of a sudden break 637 00:32:05.640 --> 00:32:08.160 a sewer line. I mean it's unheard of. Or you 638 00:32:08.200 --> 00:32:10.359 know what are they saying that a tree grew through 639 00:32:10.400 --> 00:32:12.839 it at the exact same time they're digging up the 640 00:32:12.880 --> 00:32:13.440 parking lot. 641 00:32:13.480 --> 00:32:14.519 I mean, that's absurd. 642 00:32:16.559 --> 00:32:17.960 I totally agree. 643 00:32:18.039 --> 00:32:20.319 All right, contractors ultimately the one that's going to be 644 00:32:20.559 --> 00:32:24.119 at fault in this, and you know, even Auto Nation 645 00:32:24.200 --> 00:32:26.359 I would have thought when they had the work done, 646 00:32:26.400 --> 00:32:29.440 they would have requested to be additional insferred on the 647 00:32:29.599 --> 00:32:31.400 contractor's insurance. 648 00:32:31.440 --> 00:32:32.279 So I got you. 649 00:32:32.640 --> 00:32:34.400 Either way, it would lead to the same place. 650 00:32:34.559 --> 00:32:37.279 Either way would lead unless they hired a contractor that 651 00:32:37.400 --> 00:32:39.680 had poor coverage. If any I mean, we don't know. 652 00:32:39.960 --> 00:32:43.039 You would think a company the size Auto Nation wouldn't 653 00:32:43.039 --> 00:32:45.839 be that dumb. But let me tell you, from all 654 00:32:45.839 --> 00:32:49.440 the years of doing this, nothing surprises me. Brian Burns, 655 00:32:49.480 --> 00:32:52.799 Compass Insurance, I appreciate it. By the way, the insurance 656 00:32:52.839 --> 00:32:56.640 help Center. These guys are absolutely great. They can generally 657 00:32:56.720 --> 00:32:59.000 save you money. If your homeowners just came in or 658 00:32:59.079 --> 00:33:03.000 auto and everything's gone up, call these guys. He'll shop everybody. 659 00:33:03.160 --> 00:33:05.480 Susanna and I have been using Brian and the gang 660 00:33:05.519 --> 00:33:10.240 at Compass forever. Go to quote Compass dot com, Quotecompass 661 00:33:10.440 --> 00:33:13.039 dot com. Now, Robbie, here's what I'm gonna do. I'm 662 00:33:13.039 --> 00:33:15.839 gonna try to get on Marco Bendinelli. He's an attorney 663 00:33:16.160 --> 00:33:18.880 that might want to sink his teeth into this. Let's 664 00:33:18.960 --> 00:33:21.880 run it by him. After this three h three seven 665 00:33:21.920 --> 00:33:23.799 one three A two five five, we are going to 666 00:33:23.880 --> 00:33:26.480 have one line open in a second. Let's get that 667 00:33:26.519 --> 00:33:30.079 filled up. Joanne, what is going on with you? 668 00:33:32.039 --> 00:33:36.039 Okay? I replaced a fence sixty feet of fence in 669 00:33:36.039 --> 00:33:39.200 my backyard with the wood fence, replacing it the same way. 670 00:33:39.880 --> 00:33:43.039 And I was about a week ago, and then my 671 00:33:43.200 --> 00:33:47.440 neighbor who shares maybe a quarter of the fence in 672 00:33:47.559 --> 00:33:50.759 back of me, decided he needed to spread it with 673 00:33:50.880 --> 00:33:55.119 this dark chocolate brown, and it has leaked through to 674 00:33:55.279 --> 00:33:58.119 my side. Also, I just not want to know what 675 00:33:58.440 --> 00:33:59.319 my rights are. 676 00:33:59.519 --> 00:34:03.440 Wow, he he painted the fence and by doing that? 677 00:34:04.000 --> 00:34:05.240 How bad is it? 678 00:34:05.319 --> 00:34:07.960 Joanne? I mean, is this I guess I'm trying to 679 00:34:08.039 --> 00:34:10.599 figure out. Is it worth the battle? If I came 680 00:34:10.639 --> 00:34:14.159 out and just eyeballed it? Is it like this beautiful, 681 00:34:14.199 --> 00:34:17.519 brand new fence you paid for just has streaks of 682 00:34:17.559 --> 00:34:19.920 black or brown? Or I mean, how bad is it? 683 00:34:20.159 --> 00:34:20.360 Yes? 684 00:34:21.199 --> 00:34:22.039 It's that bad. 685 00:34:22.159 --> 00:34:26.480 Every almost every picket, Yes, every picket has running Uh 686 00:34:26.920 --> 00:34:29.719 you know some of the brown ringing running down because 687 00:34:29.760 --> 00:34:32.960 he sprayed it. And when you spray, of course you 688 00:34:33.039 --> 00:34:36.440 can't you go through every slat every Yeah, of course 689 00:34:37.400 --> 00:34:39.440 not all every Did you ask him? 690 00:34:39.480 --> 00:34:39.760 And that. 691 00:34:41.679 --> 00:34:43.840 I haven't yet because he has I think he's out 692 00:34:43.840 --> 00:34:47.360 of town. I left a message and what would you like? 693 00:34:47.519 --> 00:34:50.559 That's just right now. I'm not complaining about anybody. I'm 694 00:34:50.599 --> 00:34:52.400 just want to know if I have any rights. 695 00:34:52.599 --> 00:34:54.960 Well, you definitely have rights. He destroyed some of your 696 00:34:55.000 --> 00:34:58.400 property or he you know, not on purpose, but you 697 00:34:58.480 --> 00:35:00.360 do have some rights. What I'm trying to think of. 698 00:35:00.679 --> 00:35:03.239 What's a remedy though? So if I could wave a 699 00:35:03.320 --> 00:35:05.320 magic wand what would you want to happen? 700 00:35:06.960 --> 00:35:10.360 Well, number one, I would like to have those pickets replaced. 701 00:35:10.840 --> 00:35:12.079 I know that's off the wall. 702 00:35:12.159 --> 00:35:14.760 How many pickets are we talking about? 703 00:35:15.719 --> 00:35:19.719 Two, four, six, eight, ten, twelve, fourteen, sixteen, eighteen, twenty, 704 00:35:19.880 --> 00:35:25.199 twenty two, twenty four, probably fifty maybe maybe maybe forty? 705 00:35:25.639 --> 00:35:29.000 How long was the entire run again? Sixty feet? 706 00:35:30.079 --> 00:35:32.960 Sixty feet? And I paid three thousand dollars for it, So. 707 00:35:32.960 --> 00:35:35.800 You're saying about well, hold on those second you're saying, 708 00:35:35.800 --> 00:35:38.360 probably about twenty percent of it needs to be redone 709 00:35:38.519 --> 00:35:40.800 or it needs to be repaired. 710 00:35:41.000 --> 00:35:44.480 At least, yes, and maybe yeah, twenty twenty five? 711 00:35:44.559 --> 00:35:46.440 Yes, all right, hold on, I know that that. 712 00:35:46.519 --> 00:35:48.880 Probably I want to go down this with you and 713 00:35:48.960 --> 00:35:53.760 figure out the best course of action on this. Three 714 00:35:53.840 --> 00:35:56.199 oh three seven one three eight two five five one 715 00:35:56.280 --> 00:35:59.039 line open. We're trying to get Ben Denelli on, so 716 00:35:59.760 --> 00:36:02.719 you tight Robbie. A lot more coming up right here 717 00:36:02.760 --> 00:36:04.159 on the Troubleshooter Network. 718 00:36:04.199 --> 00:36:07.400 Go with a sure thing Denver's Best Roofer Excel Roofing 719 00:36:07.519 --> 00:36:10.159 Dot com. You don't pay a cent until you're content. 720 00:36:13.519 --> 00:36:16.719 Time for an insurance check up free, no obligation. Comparison 721 00:36:16.840 --> 00:36:20.400 call Compass Insurance paying too much your coverage at dozens 722 00:36:20.400 --> 00:36:23.159 of insurance companies find out now three oh three seven 723 00:36:23.239 --> 00:36:23.719 seven to one. 724 00:36:23.840 --> 00:36:24.119 Help. 725 00:36:24.280 --> 00:36:26.920 You'll think you're his only customer when you choose Frank 726 00:36:26.960 --> 00:36:29.440 durand the real estate man dot com to list your 727 00:36:29.440 --> 00:36:32.639 home with Remax Alliance three oh three nine two zero 728 00:36:32.719 --> 00:36:33.679 sixteen twenty two. 729 00:36:34.679 --> 00:36:44.679 Yeah with you you needed, that's who you don't have. 730 00:36:46.920 --> 00:36:51.920 Come run ins as can. Shooter's gonna help. 731 00:36:52.199 --> 00:36:54.960 Come man, This is. 732 00:36:54.920 --> 00:37:01.519 The Troubleshooter Show Now Tom Martinez, Welcome, Welcome to the 733 00:37:01.599 --> 00:37:02.719 only show of his kind. 734 00:37:02.719 --> 00:37:05.599 We're here to solve problems, answer questions, take complaints, make 735 00:37:05.639 --> 00:37:08.360 your life a little bit better, educate you name it. 736 00:37:08.719 --> 00:37:10.760 By the way, you should join us on YouTube. It's 737 00:37:10.840 --> 00:37:14.760 the show behind the show. In fact, I just put 738 00:37:14.760 --> 00:37:18.800 a poll up. We were talking during the break. I 739 00:37:18.840 --> 00:37:20.719 saw a pole pop up on one of the news 740 00:37:20.719 --> 00:37:26.119 stations and the poll was very interesting. It basically said 741 00:37:26.159 --> 00:37:34.679 this ready. It basically said would you be upset if 742 00:37:34.880 --> 00:37:37.239 you were asked out on a date? And this I 743 00:37:37.280 --> 00:37:40.320 think goes for women. I don't see this going for men. 744 00:37:40.840 --> 00:37:45.000 I'm sorry, call me whatever, But would as a woman, 745 00:37:45.360 --> 00:37:48.800 would you be upset if your date pulled out a 746 00:37:48.920 --> 00:37:52.920 buy one, get one free dinner and that's why he 747 00:37:53.039 --> 00:37:56.119 brought you to that restaurant? It was all based on 748 00:37:56.199 --> 00:38:00.920 the free coupon, Suzanne. Prior to us being married almost 749 00:38:00.920 --> 00:38:04.639 thirty two years, if on our first date I brought 750 00:38:04.719 --> 00:38:07.760 us to a place that was a by one, get 751 00:38:07.760 --> 00:38:09.559 one free coupon, would it have mattered. 752 00:38:09.679 --> 00:38:11.079 I don't know if it would have mattered, but I 753 00:38:11.119 --> 00:38:13.639 do think being twenty something and going, why does he 754 00:38:13.679 --> 00:38:16.639 have a coupon compared to being well, you know, away 755 00:38:16.679 --> 00:38:17.519 older now. 756 00:38:17.679 --> 00:38:18.920 Like okay, yeah, that's wise. 757 00:38:18.960 --> 00:38:21.280 It makes sense, you know. So maybe it depends on 758 00:38:21.320 --> 00:38:22.320 the age of a woman. 759 00:38:22.679 --> 00:38:24.679 I don't know. See, I guess it depends how it 760 00:38:24.760 --> 00:38:27.280 goes down too, because if you like kind of oh, 761 00:38:27.360 --> 00:38:29.440 I'll tell you where I really love to go. I'd 762 00:38:29.440 --> 00:38:32.480 love to bring you out to Taco Bill and then 763 00:38:32.519 --> 00:38:34.400 you find out when you get there it's because the 764 00:38:34.519 --> 00:38:37.039 Rockies just hit a home run and you get free tacos, 765 00:38:37.239 --> 00:38:40.599 although we know that doesn't happen anymore. So that was 766 00:38:40.639 --> 00:38:43.280 a horrible example, the Rockies are the worst thing in 767 00:38:43.320 --> 00:38:47.199 the world. Now Joanne has an issue with their neighbor. Hey, Kelly, 768 00:38:47.239 --> 00:38:50.679 help me out here. What is going on? Brad O'Brien 769 00:38:50.760 --> 00:38:55.079 nor Bendinelli. Neither of them available, not yet. Oh my god, 770 00:38:55.119 --> 00:38:55.719 are you dead? 771 00:38:56.480 --> 00:38:56.639 No? 772 00:38:57.320 --> 00:39:04.039 Your voice sounds horrible. No, it's uh no, what are 773 00:39:04.039 --> 00:39:06.360 you Okay? I haven't heard you talk. 774 00:39:06.719 --> 00:39:07.320 I'm fined. 775 00:39:07.719 --> 00:39:09.800 Oh my god, Okay. 776 00:39:11.320 --> 00:39:14.920 I'm working on getting Bend and Ellie and and and 777 00:39:15.039 --> 00:39:19.559 getting Oh brien, Oh you haven't answered me back again. 778 00:39:19.719 --> 00:39:20.519 You want to go home? 779 00:39:20.800 --> 00:39:20.880 No? 780 00:39:22.239 --> 00:39:25.199 Okay? Three oh three seven one three A two five five, 781 00:39:26.280 --> 00:39:30.559 ask once, shame on, don't ask one. 782 00:39:30.719 --> 00:39:35.039 Shame on me at ask twice, Shame. 783 00:39:34.840 --> 00:39:35.920 On her talk about it. 784 00:39:36.440 --> 00:39:39.920 Okay, all right, let's go Hey, Depity, Dimitri, what do 785 00:39:39.960 --> 00:39:42.519 we got going on here? Then, Robbie, you still got 786 00:39:42.559 --> 00:39:45.079 to hang tight. We're trying to get our attorney on. 787 00:39:45.159 --> 00:39:47.880 In fact, let's do this, Kelly. Let's free up Robbie 788 00:39:48.519 --> 00:39:51.679 and keep Joony on for a second. I want to 789 00:39:51.679 --> 00:39:54.480 get more information from her. But let's free up Robbie 790 00:39:54.719 --> 00:39:56.960 until we get Bend and Ellie. He's the only one 791 00:39:56.960 --> 00:39:59.920 that I know that's going to give me straightforward advice 792 00:40:00.119 --> 00:40:00.840 on this case. 793 00:40:01.079 --> 00:40:02.079 And when I say. 794 00:40:01.880 --> 00:40:05.199 That, would he actually take it on or his firm 795 00:40:05.599 --> 00:40:08.119 based on what we know. That's what I'm hoping. And 796 00:40:08.159 --> 00:40:10.719 when I say take it on, I mean do it 797 00:40:11.320 --> 00:40:14.679 and then basically split up whatever they get back at 798 00:40:14.679 --> 00:40:19.039 attorney's fees. In other words, not hourly. Let's see here, 799 00:40:19.519 --> 00:40:21.880 Deputy Dimitri, what's going on? 800 00:40:22.000 --> 00:40:22.199 Man? 801 00:40:22.960 --> 00:40:26.840 Hey, Mark, you may remember that on Friday, Sam called 802 00:40:26.920 --> 00:40:29.679 us because she has a twenty seventeen Jeep that's been 803 00:40:30.199 --> 00:40:32.679 overheating over and over and over for a whole bunch 804 00:40:32.679 --> 00:40:38.000 of years. And Sam has been dealing with automation getting 805 00:40:38.039 --> 00:40:41.159 it fixed. I believe most of the time. Sam, correct 806 00:40:41.159 --> 00:40:42.480 me if I'm wrong, But most of the time you're 807 00:40:42.480 --> 00:40:47.039 getting it fixed under your used car used car service contract, right. 808 00:40:48.559 --> 00:40:50.119 Yes, most recent times? 809 00:40:50.199 --> 00:40:56.280 Yes, yeah, And so not surprisingly, the car overheated again, 810 00:40:57.119 --> 00:40:58.920 and now they're hold. 811 00:40:58.760 --> 00:41:00.599 On, hold on, let me. I want to jump in 812 00:41:00.639 --> 00:41:03.679 here because I'm looking at something that's crazy. So basically, 813 00:41:03.679 --> 00:41:07.400 it looks like she bought this vehicle, the car in 814 00:41:07.440 --> 00:41:11.199 twenty sixteen when it was brand new. Then basically in 815 00:41:11.239 --> 00:41:15.119 twenty twenty one, here's where the problem started. And every 816 00:41:15.159 --> 00:41:17.880 one of these times, and I'm going to read the 817 00:41:17.960 --> 00:41:20.519 dates real quick. They're all every one of these is 818 00:41:20.559 --> 00:41:23.559 an overheating issue? Did you bring it to AutoNation every 819 00:41:23.599 --> 00:41:24.320 single time? 820 00:41:25.920 --> 00:41:27.840 Every single Okay, listen to how. 821 00:41:27.719 --> 00:41:30.519 Inep these people are. And that's my opinion based upon 822 00:41:30.559 --> 00:41:34.000 what I'm staring at. So she brings it in for overheating. 823 00:41:34.519 --> 00:41:38.599 She brings it in nine seventeen, twenty one, nine eighteen, 824 00:41:38.719 --> 00:41:42.920 twenty three, ten three, twenty three, ten thirty, twenty three, 825 00:41:43.239 --> 00:41:47.000 one twenty five, twenty four, seven twenty two, twenty four, 826 00:41:47.320 --> 00:41:51.320 eight six twenty four, eight seven, twenty four and five 827 00:41:51.519 --> 00:41:55.960 seven twenty five. Everyone is like thermostat, then the radiator, 828 00:41:56.199 --> 00:41:59.360 then the radiator cap. How do you sell a radiator? 829 00:41:59.400 --> 00:42:02.920 On nine eighteen, twenty twenty three. Okay, tell me how 830 00:42:02.960 --> 00:42:06.159 this happens, Auto Nation, and tell me if I'm missing something, 831 00:42:06.239 --> 00:42:09.119 either of you on nine to eighteen. According to what 832 00:42:09.159 --> 00:42:13.119 I'm staring at, she brings it in and they replaced 833 00:42:13.159 --> 00:42:17.719 the radiator. Then fast forward less than two weeks, she 834 00:42:17.880 --> 00:42:21.159 brings it back and they sell her a radiator cap. 835 00:42:21.559 --> 00:42:24.800 Are you telling me they sold you a brand new radiator? 836 00:42:24.840 --> 00:42:26.679 I don't care if it was paid for by you 837 00:42:27.159 --> 00:42:30.440 or by the service contract, but didn't replace the cap. 838 00:42:32.599 --> 00:42:35.800 They said the radiator cap. When I took it in October, 839 00:42:35.840 --> 00:42:38.199 it was that so they had to replace it. 840 00:42:38.239 --> 00:42:40.920 But I'm saying they just did the radiator two weeks 841 00:42:40.960 --> 00:42:41.400 before that. 842 00:42:41.599 --> 00:42:44.480 Really that's the radiators. 843 00:42:44.719 --> 00:42:48.920 Many radiators don't come with a cap anymore. From personal experience, 844 00:42:48.960 --> 00:42:51.000 I had my radiator replaced about a year and a 845 00:42:51.039 --> 00:42:54.480 half ago, and you didn't do a new cap separately. Oh, 846 00:42:54.480 --> 00:42:56.480 it had a camp. I ordered all the marks from 847 00:42:56.679 --> 00:42:59.239 Stevenson Toyota the radiator to meetri. 848 00:43:00.440 --> 00:43:04.039 You literally just made my point. You a layman ordered 849 00:43:04.079 --> 00:43:05.840 all the parts, including the gap. 850 00:43:06.719 --> 00:43:08.480 Yeah, that's what I had to do, all right. 851 00:43:08.360 --> 00:43:10.960 So go ahead. Where do we stand now? When you 852 00:43:11.000 --> 00:43:18.239 called in last Friday, it was overheating again. Yes, And 853 00:43:18.280 --> 00:43:23.320 now they're saying it needs an engine. 854 00:43:22.079 --> 00:43:25.159 Right right, So they are saying it was a manufacturer 855 00:43:25.199 --> 00:43:28.599 defect on the block, yeah, and saying I need a 856 00:43:28.639 --> 00:43:32.079 new engine. But they're saying I have to pay for 857 00:43:32.119 --> 00:43:32.599 the engine. 858 00:43:32.679 --> 00:43:35.360 Now why it says you have it says warranty. Yeah, 859 00:43:35.440 --> 00:43:36.199 go ahead. 860 00:43:37.559 --> 00:43:41.920 The warranty says that they weren't machining my heads when 861 00:43:41.960 --> 00:43:45.159 they were replacing the heads. 862 00:43:44.719 --> 00:43:47.760 And that it's on AutoNation to do that. 863 00:43:48.360 --> 00:43:50.719 But originally, when I talked to AutoNation, they said no, 864 00:43:51.800 --> 00:43:53.719 that I'd have to pay for the engine. But since 865 00:43:53.760 --> 00:43:56.559 you guys reached out to them, they've now come back 866 00:43:56.559 --> 00:43:59.480 and said that they'll pay for half of the engine. 867 00:43:59.880 --> 00:44:00.440 I'll give me. 868 00:44:01.119 --> 00:44:02.239 That's a lot lower. 869 00:44:02.440 --> 00:44:04.840 That's great, and I'm going to tell you why it's great, 870 00:44:04.960 --> 00:44:07.679 and then I'm going to vent a little. It's great 871 00:44:07.760 --> 00:44:12.800 because you bought this in two thy seventeen and now 872 00:44:12.840 --> 00:44:15.880 you're going to be roughly what six thousand and sixty 873 00:44:15.920 --> 00:44:18.960 five hundred out of pocket for a brand new engine, right. 874 00:44:20.960 --> 00:44:23.039 They're offering me. Now, i'd pay about. 875 00:44:23.199 --> 00:44:25.239 Thirty eight hundred, thirty eight hundred. 876 00:44:25.280 --> 00:44:27.199 I can't say that's a bad deal. 877 00:44:27.519 --> 00:44:29.840 That No, the engine comes with a three year, one 878 00:44:29.880 --> 00:44:32.400 hundred thousand mile warranty. Yes, smoking deal. 879 00:44:32.559 --> 00:44:36.320 That is a smoking deal. But I just I'm glad 880 00:44:36.360 --> 00:44:39.639 they did that. But I do need to say I 881 00:44:39.679 --> 00:44:42.599 have never out of any of my stores in the past, 882 00:44:42.639 --> 00:44:45.400 and we did a ton of head gaskets over the years. 883 00:44:45.679 --> 00:44:49.199 Not one time, not one time, did we not send 884 00:44:49.239 --> 00:44:51.920 out the head to get it milled at a machine shop, 885 00:44:52.039 --> 00:44:55.320 not one time, because you'll go through head gaskets left 886 00:44:55.360 --> 00:44:55.719 and right. 887 00:44:56.639 --> 00:44:59.079 But we don't know. What I have not been able 888 00:44:59.079 --> 00:45:02.400 to ascertain is if those head gaskets that were installed 889 00:45:02.440 --> 00:45:06.039 by Ordination were brand new. If they are brand new, 890 00:45:06.400 --> 00:45:09.679 they just need to be checked for straightness, and they 891 00:45:09.719 --> 00:45:11.079 did not require. 892 00:45:11.079 --> 00:45:13.599 Well that's fine. You still once again, though, you send 893 00:45:13.639 --> 00:45:15.880 it out to a machine shop. And I don't think 894 00:45:15.920 --> 00:45:18.880 I've ever sent a head out to a machine shop 895 00:45:18.960 --> 00:45:21.360 that doesn't end up getting milled. I don't think one 896 00:45:21.440 --> 00:45:25.079 time out of maybe one hundred. Now maybe that's a 897 00:45:25.079 --> 00:45:26.159 machine shop. 898 00:45:26.960 --> 00:45:28.079 Even a brand new head. 899 00:45:29.000 --> 00:45:34.280 Uh, well, no, I wouldn't send I don't I don't know, Dmitri, 900 00:45:35.280 --> 00:45:35.800 I don't know. 901 00:45:35.960 --> 00:45:36.480 We don't know. 902 00:45:36.519 --> 00:45:38.639 I Photonation put in brand. 903 00:45:38.400 --> 00:45:40.280 New heads or why would they put in a brand 904 00:45:40.320 --> 00:45:41.000 new head. 905 00:45:40.800 --> 00:45:45.519 Though, Well, because they're a dealer and they have access 906 00:45:45.559 --> 00:45:47.920 to new heads, and an insurance company is going to 907 00:45:47.920 --> 00:45:49.840 be for the well service company is going to be 908 00:45:49.840 --> 00:45:54.199 paying for it. I think it's moved, because it is moved, 909 00:45:54.239 --> 00:45:57.039 but I am They have now discovered a bump on 910 00:45:57.079 --> 00:46:00.679 the mating surface of the engine block itself. Yeah, which 911 00:46:00.760 --> 00:46:02.920 is why they now say, hey, we got to replace 912 00:46:02.960 --> 00:46:06.519 the entire engine block with a long block from the manufacturer. 913 00:46:06.800 --> 00:46:09.559 Well, and once again, the issue I have here is, 914 00:46:09.599 --> 00:46:11.679 and I'm just going off of what you guys sent me, 915 00:46:12.119 --> 00:46:15.239 head gas get replaced on one, twenty five head gas 916 00:46:15.239 --> 00:46:19.360 get replaced on seven, twenty two head gas get warped. 917 00:46:19.440 --> 00:46:22.719 I mean, it's like bam, bam bam. It's like crazy, 918 00:46:22.800 --> 00:46:26.480 and and they did everything else leading up to it. 919 00:46:26.920 --> 00:46:29.880 But the fact she's getting a new engine for thirty 920 00:46:29.920 --> 00:46:32.800 eight hundred bucks is a hell of a deal. These 921 00:46:32.800 --> 00:46:35.679 guys did come through and in my opinion, made this 922 00:46:35.840 --> 00:46:38.440 right because you're going to have basically like a brand 923 00:46:38.480 --> 00:46:39.320 new power train. 924 00:46:41.440 --> 00:46:43.000 Okay, awesome, Well. 925 00:46:42.760 --> 00:46:45.159 Thank you guys so much for everything you've done. 926 00:46:45.519 --> 00:46:48.719 Yes, thank you, Sam Dmitri. That was a great deal. 927 00:46:49.599 --> 00:46:52.519 Thanks. I think this might make Sam feel much better. Sam. 928 00:46:52.760 --> 00:46:55.400 Let's say we got them to agree to repair your 929 00:46:55.440 --> 00:46:59.039 existing engine. I wouldn't do that, even if they did 930 00:46:59.039 --> 00:47:01.519 it for free, because as this engine has suffered so 931 00:47:01.639 --> 00:47:05.079 many overheating events, it's not long for this world. 932 00:47:05.480 --> 00:47:09.039 No, it really isn't even beyond that. Thirty eight hundred 933 00:47:09.079 --> 00:47:12.199 bucks for a new engine parts in labor is a 934 00:47:12.480 --> 00:47:14.480 hell of a deal. It's a hell of a deal. 935 00:47:16.280 --> 00:47:18.639 One of my only other little friends is I really 936 00:47:18.679 --> 00:47:23.239 don't want this location doing the work because they've they've 937 00:47:23.280 --> 00:47:26.239 shown a history of incompetency. 938 00:47:26.239 --> 00:47:28.320 Well, I agree with that, but I don't know. I 939 00:47:28.360 --> 00:47:31.320 don't know if I else. Hey, hey, hold on, I 940 00:47:31.360 --> 00:47:34.480 agree with your premise. I agree with your premise, but 941 00:47:34.519 --> 00:47:38.559 I don't agree given what they're offering to do. You 942 00:47:38.679 --> 00:47:40.239 let them do it. You let them do it for 943 00:47:40.320 --> 00:47:43.280 the thirty eight hundred. I wouldn't. I wouldn't whine or 944 00:47:43.320 --> 00:47:45.519 cry over this deal. As long as they do it 945 00:47:45.599 --> 00:47:47.639 and the engine's good, it's going to be great. Now 946 00:47:47.679 --> 00:47:51.000 if they do it and it overheats again, ah, that 947 00:47:51.039 --> 00:47:52.000 would be something. 948 00:47:52.280 --> 00:47:53.719 But I don't see that happening. 949 00:47:55.239 --> 00:47:56.360 Wonderful fun. 950 00:47:56.480 --> 00:47:59.400 Yeah, let them do it. I mean, Dimitri, you would 951 00:47:59.440 --> 00:48:01.320 agree on that, right, You let them do it? At 952 00:48:01.320 --> 00:48:01.800 this point? 953 00:48:02.719 --> 00:48:03.000 Yeah? 954 00:48:03.079 --> 00:48:03.599 I would. 955 00:48:03.639 --> 00:48:06.039 I mean, they stepped up. They're going to pay for half, 956 00:48:06.519 --> 00:48:09.400 and they're going to keep the uh you know, they're 957 00:48:09.440 --> 00:48:12.440 going to keep that the used car warranty company out 958 00:48:12.440 --> 00:48:14.840 of it, because I don't think that we've ever found 959 00:48:14.880 --> 00:48:16.079 one that's good to deal with. 960 00:48:16.360 --> 00:48:19.119 Well, I agree, though, I agree why they said no 961 00:48:19.280 --> 00:48:22.239 on it, because that's how we know they didn't send 962 00:48:22.280 --> 00:48:24.920 it out or they should have sent it out. In fact, 963 00:48:25.119 --> 00:48:28.679 Dmitri brought up an interesting question that I would like 964 00:48:28.760 --> 00:48:30.760 to know the answer for. I'm going to put you 965 00:48:30.800 --> 00:48:33.639 both on hold. Hey, Samantha, I do appreciate it, and 966 00:48:33.639 --> 00:48:37.880 we really appreciate Deputy Dmitri getting that done. They wanted 967 00:48:37.960 --> 00:48:41.760 fourteen thousand dollars roughly. Now she's getting a brand new 968 00:48:41.800 --> 00:48:44.119 engine thirty eight hundred bucks from the dealer. 969 00:48:44.440 --> 00:48:45.599 That's a hell of a good deal. 970 00:48:45.639 --> 00:48:48.840 And as Deputy Dmitri said, she's got a three year, 971 00:48:48.960 --> 00:48:53.079 thirty six thousand mile warranty. Hey, Kelly, for giggles, get 972 00:48:53.079 --> 00:48:54.880 me shared in auto tech. I do want to ask, 973 00:48:54.920 --> 00:48:56.440 if you buy a new head, do you have to 974 00:48:56.440 --> 00:48:58.639 mill them. I don't know the answer, and I'd like 975 00:48:58.719 --> 00:49:01.400 to figure that out. Three oh three seven one three 976 00:49:01.440 --> 00:49:03.400 eight two five five. We're gonna have a couple lines 977 00:49:03.440 --> 00:49:06.519 open three zero three. Martino, you've been ripped off taking 978 00:49:06.559 --> 00:49:08.079 advantage of need help. 979 00:49:08.239 --> 00:49:10.119 Just like Samantha, give us a call. 980 00:49:14.679 --> 00:49:17.920 Go with a sure thing Denver's best roofer Excel roofing 981 00:49:18.039 --> 00:49:18.639 dot com. 982 00:49:18.679 --> 00:49:24.119 You don't pay a cent until you're contenth. 983 00:49:24.039 --> 00:49:27.239 Time for an insurance check up free, no obligation comparison 984 00:49:27.360 --> 00:49:30.920 call Compass Insurance paying too much your coverage at dozens 985 00:49:30.960 --> 00:49:33.679 of insurance companies find out now three oh three seven 986 00:49:33.760 --> 00:49:36.599 seven to one help. You'll think you're his only customer 987 00:49:36.639 --> 00:49:38.880 when you choose Frank durand the real estate man dot 988 00:49:38.920 --> 00:49:40.159 com to list your. 989 00:49:39.960 --> 00:49:41.679 Home with Remax Alliance. 990 00:49:41.880 --> 00:49:45.599 Three oh three nine two zero sixteen twenty two. 991 00:49:47.000 --> 00:49:49.360 All right, three oh three seven one three eight two 992 00:49:49.480 --> 00:49:54.320 five five three zero three Martino. 993 00:49:54.400 --> 00:49:55.400 We got some lines open. 994 00:49:55.480 --> 00:49:58.320 If you've been ripped off, or if you've been taken 995 00:49:58.360 --> 00:50:00.679 advantage of, maybe you've got a problem with the landlord, 996 00:50:00.679 --> 00:50:02.880 maybe you got a problem with the contractor. We got 997 00:50:02.880 --> 00:50:07.039 some lines open. I got two deputies sitting here, sitting here, perched, 998 00:50:07.519 --> 00:50:11.079 ready to go kick some ass. Three oh three Martino. Jeanie, 999 00:50:11.199 --> 00:50:12.960 what is going on with you? Jeanie? 1000 00:50:17.039 --> 00:50:20.760 So thanks for getting me on. Absolutely, I'm just going 1001 00:50:20.880 --> 00:50:21.960 to get my paycheck. 1002 00:50:22.920 --> 00:50:29.039 So you're trump sorry you're trying to get your paycheck? Yes, Now, 1003 00:50:29.159 --> 00:50:31.280 why would someone withhold your paycheck? 1004 00:50:33.199 --> 00:50:37.519 Well, it's kind of a long story. Basically, I was 1005 00:50:37.559 --> 00:50:42.239 going through a Walmart money card. It was hacked by 1006 00:50:42.400 --> 00:50:46.559 closed the account or so I fucked Walmart just put 1007 00:50:46.679 --> 00:50:50.480 a block on it. Everyone, I'm calling and calling and coling. 1008 00:50:51.199 --> 00:50:54.360 This is back in April, and. 1009 00:50:56.920 --> 00:50:59.679 Well, hey, Jenny, let me ask you a question. So 1010 00:50:59.840 --> 00:51:03.039 you worked for a company, or you work for it? Now, 1011 00:51:03.039 --> 00:51:04.039 what is that company? 1012 00:51:06.039 --> 00:51:07.800 It's Carl's Junior in Pubble West. 1013 00:51:07.960 --> 00:51:10.400 Okay, So you work for Carls Junior. When you would 1014 00:51:10.400 --> 00:51:13.480 get your paycheck weekly or bi weekly or whatever, what 1015 00:51:13.519 --> 00:51:14.840 would happen to that paycheck? 1016 00:51:14.840 --> 00:51:17.840 Would it automatically go to that cash card? 1017 00:51:19.719 --> 00:51:20.360 It would have. 1018 00:51:21.000 --> 00:51:24.480 However, I was only there for two pay cycles. Okay, 1019 00:51:24.559 --> 00:51:26.760 I since then got a better job. 1020 00:51:27.119 --> 00:51:27.599 That's fine. 1021 00:51:27.639 --> 00:51:30.119 So the second pay cycle is that the only issue 1022 00:51:30.199 --> 00:51:31.639 or both of them? 1023 00:51:32.559 --> 00:51:35.119 Both of them and a total up to one hundred 1024 00:51:35.119 --> 00:51:37.199 and sixty six dollars and seventeen sacks. 1025 00:51:37.360 --> 00:51:40.960 Now I'm to assume at this point it's really not 1026 00:51:41.119 --> 00:51:45.440 their fault because they tried to transfer it, but Walmart 1027 00:51:45.519 --> 00:51:50.079 blocked it because it was hacked, right, correct, So. 1028 00:51:50.000 --> 00:51:54.119 Everyone who I was calling on the daily almost for 1029 00:51:54.280 --> 00:51:58.360 the Walmart card. Here's the kicker. My call route state 1030 00:51:58.559 --> 00:52:04.360 refund went to the supposed closed account. However, they kept 1031 00:52:04.360 --> 00:52:08.320 rejecting my employers so. 1032 00:52:08.840 --> 00:52:11.880 I'm just curious. I get it. But on the closed account, 1033 00:52:12.599 --> 00:52:15.159 on the closed account, did you ever end up getting 1034 00:52:15.159 --> 00:52:16.400 your tax refund? 1035 00:52:17.519 --> 00:52:17.719 Yeah? 1036 00:52:17.719 --> 00:52:18.000 I did. 1037 00:52:18.119 --> 00:52:20.119 That's good. But so basically what. 1038 00:52:20.119 --> 00:52:22.920 Everyone it was closed? 1039 00:52:22.960 --> 00:52:25.039 However, they said, oh it was just a block, but 1040 00:52:25.320 --> 00:52:26.280 you got money. 1041 00:52:26.639 --> 00:52:29.920 There are some so in other words, people could fund it, 1042 00:52:29.960 --> 00:52:31.880 but no one could take money out of it. 1043 00:52:34.159 --> 00:52:34.480 Correct. 1044 00:52:34.559 --> 00:52:36.400 Well, I was able to take money out. 1045 00:52:36.559 --> 00:52:37.800 I had to go to a Bambart. 1046 00:52:37.920 --> 00:52:39.320 Yeah, I gotsch improve you or you. 1047 00:52:40.920 --> 00:52:46.679 Yeah, and they they kept rejecting my employer's deposits. So 1048 00:52:46.800 --> 00:52:48.679 I don't understand how that happens. 1049 00:52:48.880 --> 00:52:49.519 Well even with. 1050 00:52:50.920 --> 00:52:53.920 Well, hold on a second, Jenny, Jenny, I don't understand 1051 00:52:53.920 --> 00:52:56.280 how that happens either. But I am curious on this. 1052 00:52:56.800 --> 00:52:58.719 Like if you go in and talk to your old 1053 00:52:58.800 --> 00:53:02.119 manager at that Carl's and say, hey, I still haven't 1054 00:53:02.119 --> 00:53:02.920 gotten paid. 1055 00:53:03.440 --> 00:53:04.559 I mean, what do they tell you? 1056 00:53:04.559 --> 00:53:06.679 Call HR? So then you call HR, and what does 1057 00:53:06.880 --> 00:53:09.599 HR say? I mean, can't they just write you a check? 1058 00:53:11.840 --> 00:53:15.440 That's what I'm hoping for. I gave her a new account. 1059 00:53:15.480 --> 00:53:17.960 It's a savings account that I don't use through a 1060 00:53:18.079 --> 00:53:21.760 credit union. I didn't want to give that information out 1061 00:53:21.800 --> 00:53:25.360 because I never use it. I'm just trying to, you know, 1062 00:53:26.159 --> 00:53:27.559 accumulate money in it. 1063 00:53:27.760 --> 00:53:30.599 But Jenny, Jenny, why why can't they just write you 1064 00:53:30.679 --> 00:53:32.840 a physical check and hand it to you. Do they 1065 00:53:32.920 --> 00:53:34.440 not do that? That's what I'm asking. 1066 00:53:35.599 --> 00:53:40.039 Apparently they don't, because I asked that. I was like, 1067 00:53:40.400 --> 00:53:41.679 can't they send me a check? 1068 00:53:41.960 --> 00:53:44.639 So they only do either ach or they do some 1069 00:53:44.840 --> 00:53:48.039 form of a direct pay. I mean there's other companies, 1070 00:53:48.119 --> 00:53:50.920 big companies that do that, so that's not that's not 1071 00:53:51.039 --> 00:53:52.679 that crazy. 1072 00:53:53.559 --> 00:53:57.519 Okay, But I did give my old manager the new 1073 00:53:57.679 --> 00:54:01.519 account number for my safe, so I don't want to touch. 1074 00:54:01.679 --> 00:54:03.760 I don't know if you can depot Susanne. Do you 1075 00:54:03.800 --> 00:54:07.559 know if you can deposit directly a check directly into savings? 1076 00:54:07.559 --> 00:54:09.559 I would assumed, So I don't know, but I don't 1077 00:54:09.599 --> 00:54:10.519 know why you couldn't. 1078 00:54:11.079 --> 00:54:11.760 I think you can. 1079 00:54:12.000 --> 00:54:13.920 Yeah, how else would you get money in there? 1080 00:54:13.960 --> 00:54:14.119 Right? 1081 00:54:15.239 --> 00:54:18.119 Yeah, I must just transferred from another account? 1082 00:54:17.559 --> 00:54:20.360 But so what did they say and how long ago 1083 00:54:20.559 --> 00:54:21.239 was that? Jenny? 1084 00:54:23.519 --> 00:54:26.079 The last pay period was April. 1085 00:54:26.800 --> 00:54:28.840 Twenty first, Okay, that's what it's been over. 1086 00:54:29.320 --> 00:54:32.199 Yeah, this is getting ridiculous, I'm saying, but when did 1087 00:54:32.239 --> 00:54:33.599 you give them the new information? 1088 00:54:35.440 --> 00:54:37.639 Oh, I gave them the new information that I have 1089 00:54:37.719 --> 00:54:39.599 it all documented in text. 1090 00:54:41.800 --> 00:54:44.119 Like how long ago? Just roughly a couple of weeks a. 1091 00:54:44.079 --> 00:54:48.440 Month, probably about May ten. 1092 00:54:49.280 --> 00:54:53.199 May ten, so ten, Now that's almost twenty days ago. Hey, Chopper, 1093 00:54:53.239 --> 00:54:55.199 you want to go make a call over there, real quick, 1094 00:54:56.119 --> 00:54:58.719 no problem, Yeah, yeah, hold on, so hold on. Get 1095 00:54:59.039 --> 00:55:03.079 the Carl junior manager's name Kelly on one, and then 1096 00:55:03.239 --> 00:55:07.119 get her name, Jenny's full name. Chopper's gonna call over 1097 00:55:07.119 --> 00:55:08.800 there just see if they just can't write her a 1098 00:55:08.920 --> 00:55:11.840 check or who to call. You know, it's been a month. 1099 00:55:11.920 --> 00:55:14.440 All she wants is four hundred dollars that she earned. 1100 00:55:14.800 --> 00:55:17.119 I mean, let's just try to get this figured out today. 1101 00:55:17.320 --> 00:55:19.079 For the life of me, I don't know why they 1102 00:55:19.159 --> 00:55:22.159 just can't write her a check now or just overnight. 1103 00:55:22.519 --> 00:55:27.719 Aht into that savings account. She's got something I understand. Yeah, 1104 00:55:27.800 --> 00:55:30.559 all right, hold tight, Jenny, hold tight now real quick. 1105 00:55:30.639 --> 00:55:34.840 Kevin calking, Hey man, this is a little off the grid. 1106 00:55:34.840 --> 00:55:37.239 It's got really a call brought it up, but it's 1107 00:55:37.280 --> 00:55:39.920 got nothing to do with to call itself. Kevin. If 1108 00:55:39.960 --> 00:55:43.360 you buy a new head, do you have to machine 1109 00:55:43.440 --> 00:55:45.400 it or is a new head ready to go. 1110 00:55:46.360 --> 00:55:48.239 A new head should be ready to go, A new. 1111 00:55:48.119 --> 00:55:49.920 Head should be perfect to the specs. 1112 00:55:49.960 --> 00:55:53.119 Now in any time, I think we've had this discussion 1113 00:55:53.199 --> 00:55:55.880 over the years, I can't remember one time I ever 1114 00:55:55.920 --> 00:56:00.000 sold a head gasket without sending the existing head out 1115 00:56:00.119 --> 00:56:04.840 to be checked and basically milled. I mean, it's just 1116 00:56:04.920 --> 00:56:07.199 like a normal thing, right, I'm. 1117 00:56:07.039 --> 00:56:09.000 Driving back from the machine shop right now. We just 1118 00:56:09.079 --> 00:56:10.199 dropped two of them off. 1119 00:56:10.440 --> 00:56:12.280 Yeah, So I mean that's just what you do. You 1120 00:56:12.360 --> 00:56:15.119 never would do it without because I mean, you can't 1121 00:56:15.119 --> 00:56:17.039 look at this with the naked eye and see if 1122 00:56:17.079 --> 00:56:19.800 it's flat. For God's sake, No. 1123 00:56:19.920 --> 00:56:22.400 They ninety nine percent out need to be surfaced. 1124 00:56:22.719 --> 00:56:23.039 You know that. 1125 00:56:23.119 --> 00:56:25.079 If you're going to take the chance for the one percent, 1126 00:56:25.159 --> 00:56:26.480 you're asking for trouble. 1127 00:56:26.599 --> 00:56:29.639 Yeah, but in this particular case, the dealership appeared to 1128 00:56:29.679 --> 00:56:31.639 have done it two or three times. Now it needs 1129 00:56:31.679 --> 00:56:34.800 an engine. But regardless that that, I don't want to 1130 00:56:34.800 --> 00:56:37.000 get back into the call. They actually made things right. 1131 00:56:37.039 --> 00:56:39.920 But for the life of me, I. 1132 00:56:39.000 --> 00:56:41.639 Just that's don't want to be resurfaced because it takes 1133 00:56:41.639 --> 00:56:44.000 an extra day, day and a half. Yeah, so you 1134 00:56:44.039 --> 00:56:45.920 have a car sitting in your bay to our part 1135 00:56:45.920 --> 00:56:47.079 waiting for the head to come back. 1136 00:56:47.159 --> 00:56:50.440 Yeah, exactly, literally, so the service manager. No one's happy 1137 00:56:50.480 --> 00:56:52.599 about that if the shop's busy. 1138 00:56:52.719 --> 00:56:52.920 Yeah. 1139 00:56:53.039 --> 00:56:55.760 The other thing, the other thing that you did remind 1140 00:56:55.760 --> 00:56:59.119 me of. I have had machine shops call up and say, hey, 1141 00:56:59.159 --> 00:57:01.239 we found a crack or something, so then we do 1142 00:57:01.400 --> 00:57:02.400 have to buy a new head. 1143 00:57:03.119 --> 00:57:05.920 Absolutely, Yeah, we get them checked every time. You can't 1144 00:57:05.920 --> 00:57:06.880 tell by looking at him. 1145 00:57:06.960 --> 00:57:08.840 Yeah, all right, Hey, thanks Kevin. 1146 00:57:08.880 --> 00:57:10.719 I just I wanted to make sure that on a 1147 00:57:10.760 --> 00:57:13.199 new one more than anything. I didn't know if people 1148 00:57:13.239 --> 00:57:15.880 sent those out. All right, three zero three seven one 1149 00:57:15.920 --> 00:57:18.599 three A two five five. Any problem you have, we'd 1150 00:57:18.599 --> 00:57:21.039 love to talk to you. And Chopper is going to 1151 00:57:21.119 --> 00:57:23.599 go make a call over to Carls Junior and I'm 1152 00:57:23.639 --> 00:57:28.559 hoping in five minutes he reports back with its handled 1153 00:57:29.239 --> 00:57:31.519 and then he can have Tom's dinger. All he wants 1154 00:57:31.519 --> 00:57:31.880 a whole lot. 1155 00:57:36.960 --> 00:57:40.199 Go with a sure thing Denver's Best Roofer Excel Roofing 1156 00:57:40.320 --> 00:57:40.920 dot com. 1157 00:57:40.960 --> 00:57:42.960 You don't pay a cent until you're content. 1158 00:57:46.360 --> 00:57:49.519 Time for an insurance check up, free no obligation comparison 1159 00:57:49.639 --> 00:57:53.239 call Compass Insurance pay too much your coverage at dozens 1160 00:57:53.239 --> 00:57:55.960 of insurance companies find out now three oh three seven 1161 00:57:55.960 --> 00:57:58.320 to seven to one help. You'll think you're his only 1162 00:57:58.400 --> 00:58:00.880 customer when you choose Frank durand the real estate Man 1163 00:58:00.920 --> 00:58:04.320 dot com to list your home with Remax Alliance three 1164 00:58:04.400 --> 00:58:10.119 oh three nine two zero sixteen twenty two. 1165 00:58:10.599 --> 00:58:14.840 All right, threeh three seven one three eight two five 1166 00:58:15.079 --> 00:58:20.199 five three zero three seven one three a two five five. 1167 00:58:20.760 --> 00:58:24.679 You know. Discount Bath they are great people. I just 1168 00:58:24.719 --> 00:58:26.360 have to talk about them for a minute. If you 1169 00:58:26.400 --> 00:58:30.800 were listening during the commercial break, Suzanne startled the hell 1170 00:58:30.880 --> 00:58:32.800 out of me, So I messed up there commercial. But 1171 00:58:32.840 --> 00:58:36.000 here's what's great about them. You're talking great stuff done 1172 00:58:36.039 --> 00:58:38.559 at a discount price. They can do the whole bathroom. 1173 00:58:38.559 --> 00:58:41.239 They can help you with ideas. In other words, if 1174 00:58:41.239 --> 00:58:43.320 you have a big tub and maybe you want to 1175 00:58:43.360 --> 00:58:45.400 get rid of that and just have that walk in 1176 00:58:45.519 --> 00:58:48.159 shower you already have, get that remodeled and take that 1177 00:58:48.280 --> 00:58:52.639 extra space and make a bigger closet or a longer vanity, 1178 00:58:53.159 --> 00:58:55.760 you name it. They can imagine it and they do 1179 00:58:55.920 --> 00:58:58.599 it at a discount price. Or if you just want 1180 00:58:58.639 --> 00:59:01.440 a old tub to show hour conversion, they can knock 1181 00:59:01.480 --> 00:59:05.480 that out all day long. Discount Bath dot com. That's 1182 00:59:05.719 --> 00:59:10.079 discount bath dot com. All right now three oh three 1183 00:59:10.679 --> 00:59:12.800 seven one three eight two five five. 1184 00:59:12.840 --> 00:59:15.639 We do have lines open for the first time today. 1185 00:59:15.679 --> 00:59:18.480 If you have any questions you need any help, three 1186 00:59:18.639 --> 00:59:22.320 zero three Martino. And by the way, as I always say, 1187 00:59:22.320 --> 00:59:25.599 that number works on and off the air. You can 1188 00:59:25.679 --> 00:59:29.960 also email us at Helpi troubleshooter dot com. Any updates 1189 00:59:30.000 --> 00:59:32.320 over there for you. Scott, you've been pretty You haven't 1190 00:59:32.360 --> 00:59:34.719 been that busy lately. Huh, we haven't given you a lot. 1191 00:59:35.159 --> 00:59:37.840 No, I haven't been that busy. The only update I. 1192 00:59:37.840 --> 00:59:40.639 Have was what was it? 1193 00:59:40.639 --> 00:59:42.960 It was a call last week? Oh it was the 1194 00:59:43.039 --> 00:59:47.320 caller had had a missing check from Wales Fargo Mortgage 1195 00:59:47.360 --> 00:59:48.119 for thirty one. 1196 00:59:48.000 --> 00:59:53.159 Dollars for thirty one dollars, Right, thirty one dollars dollars. 1197 00:59:53.159 --> 00:59:55.800 We're going to tack that on to our four hundred million, 1198 00:59:56.880 --> 00:59:59.320 right did what was it though? Did you get it 1199 00:59:59.400 --> 01:00:00.199 handled or well? 1200 01:00:00.239 --> 01:00:03.920 He got a letter from Wells that said, have any questions, 1201 01:00:04.039 --> 01:00:07.039 take this letter into a branch and they'll just issue 1202 01:00:07.119 --> 01:00:07.639 you a check. 1203 01:00:07.719 --> 01:00:10.639 The check got lost? Oh okay, no big deal, And 1204 01:00:11.000 --> 01:00:13.679 that's amazing someone called us over thirty one bucks. But 1205 01:00:13.760 --> 01:00:18.400 what's funny is like, how what was his question to us? 1206 01:00:18.440 --> 01:00:20.639 I guess I don't get that part. In other words, 1207 01:00:20.639 --> 01:00:23.960 if he got a letter saying go into a branch, why. 1208 01:00:23.760 --> 01:00:26.480 Did he call us? Or did you reach out? Then 1209 01:00:26.519 --> 01:00:27.360 he got that letter? 1210 01:00:27.599 --> 01:00:30.440 No, I think what happened is he spent an hour 1211 01:00:30.440 --> 01:00:32.679 and a half at a Wells Fargo branch because they 1212 01:00:32.679 --> 01:00:35.199 couldn't figure out how to cut him a thirty one 1213 01:00:35.239 --> 01:00:38.519 dollars check. Then the letter said if you don't respond 1214 01:00:38.599 --> 01:00:41.480 by a certain date in June, he's just going to 1215 01:00:41.519 --> 01:00:44.880 get turned over to the State of Colorado, the Great 1216 01:00:44.880 --> 01:00:45.880 Colorado Payback. 1217 01:00:46.079 --> 01:00:49.159 Yeah, then eventually let's do that. That's the easiest for 1218 01:00:49.280 --> 01:00:52.199 thirty one bucks. Yeah, that's kind of crazy when people 1219 01:00:52.239 --> 01:00:54.840 got to argue about thirty one bucks. So that was 1220 01:00:54.880 --> 01:00:56.840 a little nuts Hues And when you freaked me out 1221 01:00:56.880 --> 01:01:00.119 during a commercial, I'm sorry, Mark, What would you say 1222 01:01:00.199 --> 01:01:03.440 is the most awkward moment in the last ten years 1223 01:01:03.880 --> 01:01:04.559 on the air? 1224 01:01:04.840 --> 01:01:07.239 Yeah, that would have been when you swore on the 1225 01:01:07.280 --> 01:01:08.280 air a few months ago. 1226 01:01:08.440 --> 01:01:10.760 Remember that I have not sworn on the air this year. 1227 01:01:10.920 --> 01:01:12.440 Oh, I thought it was just a few months ago. 1228 01:01:12.559 --> 01:01:15.400 Remember No, Oh, I think you're wrong. 1229 01:01:15.559 --> 01:01:18.079 No, first of all, it was last year. You were 1230 01:01:18.119 --> 01:01:22.599 all startled. I startled myself, is what you're saying. Yes, 1231 01:01:22.800 --> 01:01:25.320 I realized what I said. I forget what I was 1232 01:01:25.320 --> 01:01:29.280 so worked up about my biggest one. And I don't 1233 01:01:29.320 --> 01:01:31.960 think anybody was with us at the time. We're going 1234 01:01:32.000 --> 01:01:34.960 back so far. Is when Tom and I were screaming 1235 01:01:34.960 --> 01:01:37.000 at each other at the top. 1236 01:01:37.320 --> 01:01:38.519 Oh yeah, that was awkward. 1237 01:01:38.679 --> 01:01:40.679 I mean the top of our lungs. There was no 1238 01:01:40.719 --> 01:01:45.559 one within this floor that probably didn't hear us. Yeah, 1239 01:01:45.559 --> 01:01:47.280 And I'll tell you what it was about. It was 1240 01:01:47.320 --> 01:01:51.000 about a John Doe lawsuit. What do you do when 1241 01:01:51.039 --> 01:01:54.480 you get served a John Doe lawsuit? And what that is? 1242 01:01:54.519 --> 01:01:58.199 If people download music back in the day, like through Nabster, 1243 01:01:58.719 --> 01:02:02.719 or download movies, download something like that, they can actually 1244 01:02:03.000 --> 01:02:08.239 the people that own that intellectual property can actually go 1245 01:02:08.360 --> 01:02:12.559 too listen to this. They can actually go to your 1246 01:02:12.760 --> 01:02:18.320 Internet service provider and ask them what IP it is, 1247 01:02:19.199 --> 01:02:22.880 and they take that information and they draft a lawsuit 1248 01:02:23.000 --> 01:02:25.960 and send it to John Doe because all they know 1249 01:02:26.079 --> 01:02:29.079 about John Doe at that very given time is what 1250 01:02:29.119 --> 01:02:33.159 that IP address is. Of course, your internet service provider 1251 01:02:33.239 --> 01:02:36.760 knows who you are, who the address is, so they 1252 01:02:36.800 --> 01:02:40.760 basically end up through court records, having to give those 1253 01:02:40.800 --> 01:02:44.280 documents over through motions. So it was getting sued as 1254 01:02:44.280 --> 01:02:47.159 a John Doe. And I don't remember the exact argument. 1255 01:02:47.239 --> 01:02:49.920 I think I think Tom was saying, you can't sue 1256 01:02:49.960 --> 01:02:53.360 a John Doe, and I knew, for damn sure you 1257 01:02:53.400 --> 01:02:56.760 could sue a John Doe all day long under multiple 1258 01:02:56.800 --> 01:02:59.320 different reasoning. But that happened to be the one on 1259 01:02:59.360 --> 01:03:03.360 the call. I it escalated into what it was was amazing. 1260 01:03:03.559 --> 01:03:04.800 It was damn good radio. 1261 01:03:04.920 --> 01:03:09.320 Hey, remember the Bentley bath guy was really awkward. 1262 01:03:09.440 --> 01:03:12.480 Mark, that was uncomfortable, Martino. 1263 01:03:13.079 --> 01:03:16.639 This dude was sitting right across if you're looking at Troubleshooter, 1264 01:03:16.760 --> 01:03:19.920 if you're looking at Troubleshooter network on YouTube, right where 1265 01:03:19.960 --> 01:03:23.440 Scott is Bentley bath Man. This guy was sitting right 1266 01:03:23.480 --> 01:03:27.679 over there. And he sold this lady a walk in tub, 1267 01:03:28.559 --> 01:03:29.679 a walk in tub. 1268 01:03:30.400 --> 01:03:34.199 The problem was she couldn't walk in it. She was 1269 01:03:34.239 --> 01:03:35.199 a wide load. 1270 01:03:35.679 --> 01:03:36.880 We went out to her house. 1271 01:03:37.039 --> 01:03:42.280 I measured her bottom literally and it was a wide load. 1272 01:03:42.559 --> 01:03:46.360 It was larger than what the door was on the 1273 01:03:46.400 --> 01:03:51.079 walk in tub. And Bentley sold her the tub in 1274 01:03:51.199 --> 01:03:54.440 her own house. Literally looking at her, she was so 1275 01:03:54.599 --> 01:03:58.800 big I'll never forget this. Her recliner was a double 1276 01:03:59.199 --> 01:04:03.280 sized recla it was one chair. She never fit in 1277 01:04:03.320 --> 01:04:06.440 a regular recliner. She was big. And I say that 1278 01:04:06.519 --> 01:04:10.360 because of how stupid Bentley had to be to sell 1279 01:04:10.400 --> 01:04:13.719 this woman just walking bath. She literally can't get in 1280 01:04:16.199 --> 01:04:19.920 and he charged medicaid for it. Somehow Medicaid got paid 1281 01:04:19.960 --> 01:04:24.239 for this thing. So I forgot what Suzanne was saying. 1282 01:04:24.320 --> 01:04:27.000 I forgot why that he was dumb coming in. 1283 01:04:27.320 --> 01:04:29.119 I mean, that's what I was just gonna say, Like, 1284 01:04:29.159 --> 01:04:31.599 if he was stupid selling that, he was really dumb 1285 01:04:31.639 --> 01:04:33.559 coming in here, trying to defend himself. 1286 01:04:33.639 --> 01:04:37.480 He was walking into a hornet's nest selling something. She 1287 01:04:37.679 --> 01:04:42.320 literally couldn't use that company name, right. I think they're 1288 01:04:42.320 --> 01:04:42.800 still around. 1289 01:04:43.000 --> 01:04:44.519 That was a very awkward day. 1290 01:04:45.000 --> 01:04:49.159 So he comes in and Tom, I forget what he said, 1291 01:04:49.199 --> 01:04:52.320 but when you talk about unglued, Tom said, you son 1292 01:04:52.360 --> 01:04:55.039 of a bitch. If that was my mother, I'd punch 1293 01:04:55.119 --> 01:04:58.440 you in the head. And he Tom jumped up, and 1294 01:04:58.559 --> 01:05:02.159 Bentley's sitting there, and I'm sitting where Suzanne's sitting and 1295 01:05:02.239 --> 01:05:05.639 I'm like, damn, is time gonna jump over and bunch him. 1296 01:05:05.920 --> 01:05:09.119 I never seen Martino that furious. Of course, he didn't 1297 01:05:09.480 --> 01:05:12.599 lay a finger on him. And then whoever our board 1298 01:05:12.639 --> 01:05:15.599 op was was like, this is escalating and went to 1299 01:05:15.679 --> 01:05:16.679 break immediately. 1300 01:05:17.400 --> 01:05:19.000 And then Bentley sat there. 1301 01:05:18.960 --> 01:05:22.559 Mister Bentley bath. He stayed really cool and calm and collected. 1302 01:05:22.679 --> 01:05:24.199 He stayed there yellow. 1303 01:05:24.000 --> 01:05:26.519 And finally I'm like, I think I need to escort 1304 01:05:26.599 --> 01:05:27.800 you out of this building. 1305 01:05:27.840 --> 01:05:28.119 Brother. 1306 01:05:28.199 --> 01:05:30.400 I can't believe he just sat there. I'm sure he 1307 01:05:30.440 --> 01:05:33.280 was shell shocked, but he did. He sat there. It 1308 01:05:33.360 --> 01:05:36.079 was That was remarkable. Everybody holds tight. 1309 01:05:39.599 --> 01:05:42.840 Go with a sure thing Denver's best roofer Excel Roofing 1310 01:05:42.960 --> 01:05:45.599 dot com. You don't pay a cent until you're content. 1311 01:05:49.000 --> 01:05:52.159 Time for an insurance check up free, no obligation. In comparison, 1312 01:05:52.320 --> 01:05:55.840 call Compass Insurance paying too much your coverage at dozens 1313 01:05:55.880 --> 01:05:58.599 of insurance companies find out now three o three seven 1314 01:05:58.719 --> 01:06:00.960 seven to one. Help you'll I think you're his only 1315 01:06:01.039 --> 01:06:03.519 customer when you choose Frank durand the real estate Man 1316 01:06:03.559 --> 01:06:07.039 dot com to list your home with Remax Alliance three 1317 01:06:07.039 --> 01:06:09.159 oh three nine two zero sixteen twenty two. 1318 01:06:11.519 --> 01:06:14.280 All right, three oh three seven one three eight two 1319 01:06:14.480 --> 01:06:17.199 five five. We do have some lines open. We'd love 1320 01:06:17.239 --> 01:06:19.440 to hear from me, you've been ripped off taking advantage 1321 01:06:19.480 --> 01:06:21.519 of We got a couple hours to go. We're going 1322 01:06:21.559 --> 01:06:24.119 to be sitting here kicking ass I got two deputies, 1323 01:06:24.119 --> 01:06:29.480 the one right now choppers out talking to Carl's junior 1324 01:06:30.039 --> 01:06:32.800 and surprisingly he's not ordering food. He's trying to get 1325 01:06:32.800 --> 01:06:35.280 a lady's paycheck. So we're going to check back in 1326 01:06:35.360 --> 01:06:37.760 with him in a few minutes. And meantime, we had 1327 01:06:37.800 --> 01:06:42.119 a caller, uh First Hour, A nice lady called up 1328 01:06:43.119 --> 01:06:46.119 First Hour Nick and asked this, and I said, I 1329 01:06:46.199 --> 01:06:47.880 was going to get you on real quick, but then 1330 01:06:47.920 --> 01:06:51.119 we got so busy it just didn't happen. So I 1331 01:06:51.159 --> 01:06:53.559 told Kelly or Susanna, gets you on now. But she 1332 01:06:53.599 --> 01:06:55.440 had a pretty simple question. I'm going to put you 1333 01:06:55.440 --> 01:06:58.800 on the spot. Though she's already got new countertops or 1334 01:06:58.840 --> 01:07:02.440 she's happy with her bath through countertops or flooring. The 1335 01:07:02.480 --> 01:07:05.840 only thing she wants done is the old tub taken 1336 01:07:05.880 --> 01:07:10.079 out and basically put in a shower. That's what she wants. 1337 01:07:10.119 --> 01:07:13.480 I would assume a load, a load threshold or whatever's normal, 1338 01:07:13.559 --> 01:07:16.840 so you know, not to not say you got to 1339 01:07:16.880 --> 01:07:19.719 give an exact estimate for her, but if it was 1340 01:07:19.760 --> 01:07:23.760 a normal sized tub if you will, and you have 1341 01:07:23.840 --> 01:07:26.719 different price ranges. I know you were in studio last 1342 01:07:26.719 --> 01:07:29.039 week and we talked about that. But give me a 1343 01:07:29.079 --> 01:07:33.599 low side to a high side on doing just a 1344 01:07:33.800 --> 01:07:37.400 conversion like that, no flooring, nothing else. So I assume 1345 01:07:37.719 --> 01:07:41.000 that's basically the tile taken out, the old stuff, the pan, 1346 01:07:41.519 --> 01:07:43.559 and then whatever the fixtures look like. 1347 01:07:43.880 --> 01:07:46.239 But on the low end side, what are you thinking? 1348 01:07:47.960 --> 01:07:50.760 You know, that's that's a good question, and that's usually 1349 01:07:50.760 --> 01:07:52.880 what most people are always concerned about, you know, is 1350 01:07:53.159 --> 01:07:54.679 you know what kind of price plan? And what I 1351 01:07:54.719 --> 01:07:57.119 can tell you is this based off of the different 1352 01:07:57.119 --> 01:08:02.000 types of materials I've seen. I've seen shower replacements be 1353 01:08:02.039 --> 01:08:06.519 as low as ten to twelve thousand, as high as you. 1354 01:08:06.400 --> 01:08:13.000 Know, twenty and then but people find themselves somewhere in 1355 01:08:13.000 --> 01:08:16.079 the well yeah, I mean, we know there's showers out 1356 01:08:16.079 --> 01:08:20.119 there that are easily eighty thousand, right, Yeah, But. 1357 01:08:20.119 --> 01:08:23.279 You're saying just for a for a normal tub, the 1358 01:08:23.359 --> 01:08:25.520 lower end's going to be around that ten grand. 1359 01:08:26.640 --> 01:08:29.840 Yeah, that's going to be your your price performing materials 1360 01:08:29.920 --> 01:08:33.720 things that are going to be at an aggressiveness point. 1361 01:08:34.640 --> 01:08:37.000 But again, the more you do, the more features you add, 1362 01:08:37.920 --> 01:08:41.560 that obviously can affect that those numbers and those are 1363 01:08:41.600 --> 01:08:45.560 just general numbers. Everything is based off the homeowner's needs. 1364 01:08:45.560 --> 01:08:47.439 Do they need a zero threshold? 1365 01:08:47.479 --> 01:08:47.640 You know? 1366 01:08:48.000 --> 01:08:49.319 Tell me about these then? 1367 01:08:49.720 --> 01:08:53.119 What are these things we see advertised on TV where 1368 01:08:53.119 --> 01:08:55.439 they come in, they grab the old tub and they 1369 01:08:55.479 --> 01:08:58.680 put in this big piece of plastic that's like a 1370 01:08:58.760 --> 01:09:01.479 walk in shower. I mean, for lack of the better words, 1371 01:09:01.479 --> 01:09:04.319 that's isn't that what they do? It's like one big 1372 01:09:04.399 --> 01:09:07.439 poured piece of plastic and then they just kind of 1373 01:09:07.720 --> 01:09:09.640 put it in there. Am I crazy? Or do they 1374 01:09:09.680 --> 01:09:12.720 advertise that stuff like late at night, at nicked night 1375 01:09:12.760 --> 01:09:13.279 and all that? 1376 01:09:15.920 --> 01:09:18.960 So you're what you're alluding to is a curlic shower 1377 01:09:19.000 --> 01:09:22.039 system and there curlic shower systems typically they come in 1378 01:09:22.119 --> 01:09:26.560 you know, sixty by ninety six with walls thirty thirty 1379 01:09:26.600 --> 01:09:29.800 six by ninety six and a three wall kit. But 1380 01:09:29.840 --> 01:09:33.560 they are just like you said, their plastic products. Yeah, 1381 01:09:33.760 --> 01:09:37.600 you know, and for an affordable tower system, that's kind 1382 01:09:37.640 --> 01:09:38.720 of what you what you're going to. 1383 01:09:38.720 --> 01:09:40.880 Get in the what do you think something like that runs? 1384 01:09:40.920 --> 01:09:43.960 I mean, like what you know after all the BS 1385 01:09:44.000 --> 01:09:46.560 you watch these commercials, you like, you don't even know 1386 01:09:46.600 --> 01:09:49.479 what they're by the end. I mean, I really don't 1387 01:09:49.520 --> 01:09:51.880 know if it's a walking tub or a shower or whatever, 1388 01:09:51.920 --> 01:09:54.560 but something like you just said, one of those three 1389 01:09:54.600 --> 01:09:57.880 wall systems, where would they generally come in all in? 1390 01:09:58.039 --> 01:10:01.640 Because it still costs the same to basically pull out 1391 01:10:01.680 --> 01:10:04.159 the old tub and get everything ready. But that's got 1392 01:10:04.199 --> 01:10:06.560 to be a lot cheaper than having a tile guy 1393 01:10:06.680 --> 01:10:10.520 or someone that understands porcelain. And I don't know how 1394 01:10:10.520 --> 01:10:13.039 the plumbing looks on that is that like one connection 1395 01:10:13.359 --> 01:10:15.479 and the fixtures are built in. It looks like a 1396 01:10:15.520 --> 01:10:18.640 pretty turnkey deal, but honestly it looks cheap as hell. 1397 01:10:21.079 --> 01:10:25.039 Yes, and again I think in all companies have benefit 1398 01:10:25.079 --> 01:10:28.119 to them product wise, that everybody has to choose what 1399 01:10:28.239 --> 01:10:31.239 product they want to offer to consumers. I don't sell 1400 01:10:31.239 --> 01:10:33.319 in a coach shower. I know that a lot of 1401 01:10:33.319 --> 01:10:36.079 companies do, and good for them. 1402 01:10:36.199 --> 01:10:39.399 I tend to like either, yeah, you're not in it's 1403 01:10:39.479 --> 01:10:40.319 just not your game. 1404 01:10:41.359 --> 01:10:41.760 Yeah No. 1405 01:10:41.840 --> 01:10:44.560 I tend to like to offer a product that's going 1406 01:10:44.640 --> 01:10:47.800 to add a little bit more of value. Yeah, and 1407 01:10:47.880 --> 01:10:49.159 again I'm not saying. 1408 01:10:48.960 --> 01:10:50.920 Anything derogatory about those products. 1409 01:10:51.079 --> 01:10:52.880 Those are your price performing products. 1410 01:10:52.960 --> 01:10:53.159 Yeah. 1411 01:10:53.239 --> 01:10:55.239 No, And I appreciate it. That's what I was kind 1412 01:10:55.239 --> 01:10:57.319 of looking for there. So you don't know where they 1413 01:10:57.399 --> 01:11:00.319 start at. I mean they got to be to be 1414 01:11:00.319 --> 01:11:01.920 more than five grand still. 1415 01:11:01.760 --> 01:11:04.319 Right, Oh no, no, you're they're gonna be much more. 1416 01:11:04.319 --> 01:11:08.159 They're gonna be twelve to twelve to twenty on the company. 1417 01:11:08.199 --> 01:11:11.479 So they're actually they had that cheap stuff actually cost 1418 01:11:12.159 --> 01:11:15.239 more than if you went in there and did something nice. 1419 01:11:15.319 --> 01:11:19.640 I mean, you know, I'll say it like it is. Yeah, 1420 01:11:19.680 --> 01:11:21.960 that's crazy and nick I gotta, I gotta do it. 1421 01:11:22.000 --> 01:11:24.479 That music means it's time to go. All right, people, 1422 01:11:24.520 --> 01:11:26.840 we got another hour coming up. Get your calls in 1423 01:11:26.880 --> 01:11:29.920 now three zero three seven one three eight two five 1424 01:11:30.079 --> 01:11:32.680 five three oho three Martino. 1425 01:11:49.039 --> 01:11:52.319 Go with a sure thing Denver's best roofer Excel Roofing 1426 01:11:52.399 --> 01:11:55.079 dot com. You don't pay a cent until you're content. 1427 01:11:58.439 --> 01:12:01.640 Time for an insurance check up. No obligation in comparison, 1428 01:12:01.760 --> 01:12:05.319 call Compass Insurance paying too much your coverage at dozens 1429 01:12:05.319 --> 01:12:08.079 of insurance companies find out now three all three seven 1430 01:12:08.159 --> 01:12:10.960 seven to one help. You'll think you're his only customer 1431 01:12:11.000 --> 01:12:13.279 when you choose Frank durand the real estate Man dot 1432 01:12:13.279 --> 01:12:16.600 com to list your home with Remax Alliance three oh 1433 01:12:16.640 --> 01:12:18.720 three nine two zero sixteen twenty. 1434 01:12:18.399 --> 01:12:29.199 Two, ripped tough news you need so you. 1435 01:12:29.079 --> 01:12:29.479 Don't have. 1436 01:12:32.159 --> 01:12:32.800 Run anxious. 1437 01:12:32.880 --> 01:12:36.720 As fast as we can, show Shooter's gonna help. 1438 01:12:37.000 --> 01:12:38.039 Come man. 1439 01:12:38.880 --> 01:12:43.640 This is the Troubleshooter Show Now, Tom Martinez. 1440 01:12:45.000 --> 01:12:47.880 All right, three oh three seven one three eight two 1441 01:12:47.920 --> 01:12:49.800 five five. Welcome to the show, the only show of 1442 01:12:49.800 --> 01:12:53.920 it's kind. We're here to solve problems, answer questions, take complaints, 1443 01:12:55.279 --> 01:12:57.159 make your life a little bit better. I just got 1444 01:12:57.159 --> 01:12:59.039 a text. It's kind of funny you guys. 1445 01:12:59.159 --> 01:12:59.359 Uh. 1446 01:12:59.479 --> 01:13:02.119 Susanne, of course remembers Dan Miller. Deputy Dan. 1447 01:13:02.560 --> 01:13:03.760 I love Deputy Dan. 1448 01:13:04.279 --> 01:13:09.039 Deputy Dan. We still keeping communications with. In fact, I 1449 01:13:09.079 --> 01:13:11.319 haven't played racquetball with him for a long time. He 1450 01:13:11.439 --> 01:13:15.119 switched to pickleball. He's kind of more of a pickleball player, 1451 01:13:15.119 --> 01:13:17.720 where I'm more of a racquetball player, although I do 1452 01:13:17.840 --> 01:13:19.920 like pick a ball. And I know he's listening, so 1453 01:13:19.960 --> 01:13:24.039 I'm busting this chops there. But he mailed I'd still 1454 01:13:24.119 --> 01:13:27.960 remember I had to measure the Bentley bath. Lady, you 1455 01:13:28.039 --> 01:13:30.560 still owe me a beer over that one. We were 1456 01:13:30.640 --> 01:13:33.680 over at her house and she was pretty big and 1457 01:13:34.399 --> 01:13:37.119 we had to literally measure her for what we were 1458 01:13:37.119 --> 01:13:39.520 doing with Bentley Bath because he sold her a walking 1459 01:13:39.600 --> 01:13:43.199 tub she couldn't walk into, and I didn't want to 1460 01:13:43.239 --> 01:13:46.039 go measure her, so I talked Deputy Dan into going 1461 01:13:46.159 --> 01:13:50.800 over in measuring her backside. And there he is with 1462 01:13:51.000 --> 01:13:56.039 this measuring tape measuring her and the guy Bentley really 1463 01:13:56.079 --> 01:14:01.479 screwed him now, big time, absolutely big. But anyhow, I digress. 1464 01:14:01.560 --> 01:14:05.079 We've got a Deputy Dan. What's up? Man? But anyhow, 1465 01:14:05.920 --> 01:14:07.840 we got lines open. I'd love to hear from you. 1466 01:14:07.880 --> 01:14:10.119 Three oh three seven one three eight two five five. 1467 01:14:10.279 --> 01:14:13.000 I think we finally got to Metri up. Are you there, man? 1468 01:14:14.560 --> 01:14:16.960 I am here ready to go when every guys need anything. 1469 01:14:17.159 --> 01:14:19.640 Yeah, we're gonna head over after the show to see 1470 01:14:19.640 --> 01:14:24.560 that lady that called in on Friday, Violet, Violet. We're 1471 01:14:24.560 --> 01:14:28.079 gonna go over and see Violet. I had Tom talk 1472 01:14:28.199 --> 01:14:33.720 to her for a little bit and his eyebrows didn't 1473 01:14:33.840 --> 01:14:37.880 raise like mine did, so I'll be curious the true 1474 01:14:37.880 --> 01:14:40.840 assessment when we get over there. What did you think 1475 01:14:40.920 --> 01:14:42.079 mine are still up? 1476 01:14:42.600 --> 01:14:42.840 Yeah? 1477 01:14:43.720 --> 01:14:44.600 I can't. 1478 01:14:45.079 --> 01:14:49.760 Yeah, something smells, something really really smells. When that guy 1479 01:14:50.239 --> 01:14:53.159 wouldn't come on, wouldn't talk to you even on the phone, 1480 01:14:53.239 --> 01:14:54.720 not just on the air, but you wouldn't even take 1481 01:14:54.720 --> 01:14:55.319 a call from you. 1482 01:14:55.439 --> 01:14:58.720 Yeah. I found that weird too, And it was because 1483 01:14:59.000 --> 01:15:02.760 in her mind it was because he was military, which 1484 01:15:02.800 --> 01:15:06.880 is kind of, you know, bizarre. I don't know, but 1485 01:15:06.880 --> 01:15:09.319 we're going to find out today. Hopefully everything's okay for 1486 01:15:09.399 --> 01:15:12.039 people to don't know what the hell we're talking about. 1487 01:15:12.079 --> 01:15:13.039 Stories pretty simple. 1488 01:15:13.119 --> 01:15:16.520 She called in with the car question on Friday, but 1489 01:15:16.560 --> 01:15:20.760 the car question was somebody she can't really leave her house. 1490 01:15:20.760 --> 01:15:25.000 She's an older lady in her eighties, and basically, this 1491 01:15:25.079 --> 01:15:29.279 guy named Michael's helping her out, and Michael sold her 1492 01:15:29.319 --> 01:15:33.520 car for her. But then she got a text from 1493 01:15:33.560 --> 01:15:36.520 Michael saying, like, the guy's not happy with the car. 1494 01:15:36.960 --> 01:15:39.560 We might have to give him his money back or 1495 01:15:39.720 --> 01:15:43.199 something along that line. And then as soon as I 1496 01:15:43.279 --> 01:15:45.880 heard that, I'm going, who is this Michael? And we 1497 01:15:45.960 --> 01:15:49.920 start asking her questions, and then we learned that she's 1498 01:15:49.960 --> 01:15:53.479 going to give Michael power of attorney, and I was like, well, 1499 01:15:53.520 --> 01:15:55.800 once again, who is this Michael. The only good news 1500 01:15:55.880 --> 01:16:00.319 I remember, Dimitri, is at least she got Michael from 1501 01:16:00.880 --> 01:16:02.720 And Michael could be the best guy in the world. 1502 01:16:02.760 --> 01:16:05.479 My god, he could be a great volunteer that's going 1503 01:16:05.560 --> 01:16:09.039 to help out. But with the whole car thing and 1504 01:16:09.199 --> 01:16:11.680 her really not knowing what was going on with the 1505 01:16:11.720 --> 01:16:15.680 money with the car, then saying that Michael's lawyer was 1506 01:16:15.800 --> 01:16:20.199 drafting up a power of attorney. I'm going wait a second, 1507 01:16:20.239 --> 01:16:23.039 and her husband died? When did her husband die? It 1508 01:16:23.079 --> 01:16:25.680 was like a year ago, Mark, And she knew you 1509 01:16:25.760 --> 01:16:28.760 big time. She must have called in all the time. Yeah, 1510 01:16:28.800 --> 01:16:31.800 she was like, where Suzanne today? And that was Friday, right, 1511 01:16:31.920 --> 01:16:33.600 So you know exactly who I'm talking about. 1512 01:16:33.640 --> 01:16:35.279 I know, Violet, sweet lady. 1513 01:16:35.479 --> 01:16:36.840 Yeah, very sweet lady. 1514 01:16:36.920 --> 01:16:39.279 So hopefully we can get to the bottom of that 1515 01:16:39.600 --> 01:16:42.520 and hopefully there's nothing the faery us going on. I 1516 01:16:42.560 --> 01:16:45.159 wanted to get Henry Brettzon since we're a little slow 1517 01:16:45.359 --> 01:16:47.640 by the way. Three three seven one three eight two 1518 01:16:47.640 --> 01:16:52.000 five five. Hey, Henry, I sent you pictures of my house. 1519 01:16:52.079 --> 01:16:54.199 Have you ever seen so much al in your life? 1520 01:16:55.840 --> 01:16:57.720 You know what, It's been a rare occurrence, but I 1521 01:16:57.760 --> 01:17:00.359 think I've seen that maybe once or twice, and it 1522 01:17:00.479 --> 01:17:02.039 almost looks like snow banks. 1523 01:17:02.079 --> 01:17:03.039 It's pretty impressive. 1524 01:17:03.720 --> 01:17:05.920 And we still had them around the house. In fact, 1525 01:17:05.960 --> 01:17:08.279 we still do right now where some of the rooflines 1526 01:17:08.319 --> 01:17:11.039 come together and all the snow dumps here. We've got 1527 01:17:11.039 --> 01:17:17.000 a pile that's still probably two three feet. It's absolutely insane. 1528 01:17:17.319 --> 01:17:20.600 Did this hail though, in what areas did it hit? 1529 01:17:20.680 --> 01:17:23.840 I know there was one in Colorado Springs, but I'm 1530 01:17:23.840 --> 01:17:25.560 talking more like Douglas County. 1531 01:17:25.600 --> 01:17:27.079 We're who should be looking. 1532 01:17:28.279 --> 01:17:31.279 Yeah, so there was some pretty substantial hail in Castle Rock. 1533 01:17:31.319 --> 01:17:32.960 We saw like an inch and inch and a half 1534 01:17:33.000 --> 01:17:33.640 two inch tail. 1535 01:17:33.880 --> 01:17:37.960 Oh that's roof damage. Yeah for most that's roof damage, right. 1536 01:17:38.560 --> 01:17:42.000 And yeah, absolutely there's some little pockets. I don't have 1537 01:17:42.079 --> 01:17:43.680 that hail map just right in front of me. I 1538 01:17:43.720 --> 01:17:46.800 think there's about four areas kind of in that Castle 1539 01:17:46.880 --> 01:17:48.800 Rock area across that stretch. 1540 01:17:49.279 --> 01:17:52.640 Yeah, maybe up to Monument Yeah, and Monument too. 1541 01:17:52.840 --> 01:17:53.079 Yeah. 1542 01:17:53.079 --> 01:17:56.399 So I know Elbert got nailed. I mean, I couldn't 1543 01:17:56.399 --> 01:17:59.359 believe it. In Franktown, man, I have never driven well 1544 01:17:59.359 --> 01:18:02.079 with the except of a white out, I have never 1545 01:18:02.239 --> 01:18:04.439 driven to where I can't see. I was lucky. I 1546 01:18:04.520 --> 01:18:06.640 was still in our neighborhood. We were going to head 1547 01:18:06.720 --> 01:18:09.560 up to Castle Rock to get some dinner, and it 1548 01:18:09.800 --> 01:18:13.840 just hit so fast. Thank god I turned around because 1549 01:18:13.840 --> 01:18:15.000 by the time we got home. 1550 01:18:15.279 --> 01:18:17.319 Well you saw it. I sent you that video. 1551 01:18:17.399 --> 01:18:19.840 But that hail proof roof once again that you put 1552 01:18:19.880 --> 01:18:22.800 on our house man, no problems whatsoever. Some of our 1553 01:18:22.840 --> 01:18:25.960 gutters came down, but you guys sent somebody over yesterday 1554 01:18:26.199 --> 01:18:28.079 and they got all our gutters put back up. 1555 01:18:29.399 --> 01:18:31.720 Answeet glad to hear that. And then just for all 1556 01:18:31.760 --> 01:18:34.840 the homeowners listening, remember it's super important to have a 1557 01:18:34.880 --> 01:18:38.359 company out there first before your insurance to verify if 1558 01:18:38.359 --> 01:18:40.720 you have hail damage. So what I recommend is that 1559 01:18:40.760 --> 01:18:43.039 you give someone like Excel roof and a call will 1560 01:18:43.079 --> 01:18:45.880 come out there just verify if you have hail damage 1561 01:18:45.920 --> 01:18:47.680 and if you should file an insurance plans. 1562 01:18:47.760 --> 01:18:51.279 Well, explain why that's important, though, Henry, explain literally, why 1563 01:18:51.319 --> 01:18:54.479 is it important to call somebody like Excel before your 1564 01:18:54.520 --> 01:18:55.399 insurance company. 1565 01:18:56.680 --> 01:18:59.680 What happens is the insurance they won't they won't put 1566 01:18:59.680 --> 01:19:02.439 the will claim on your record if you just call, 1567 01:19:02.560 --> 01:19:05.319 but you're putting them on notice, and so it's telling 1568 01:19:05.359 --> 01:19:09.479 the insurance company, hey, this customers a more high risk 1569 01:19:09.600 --> 01:19:11.439 than the other ones, and that will it'll get a 1570 01:19:11.439 --> 01:19:13.680 claim on your record in some cases, and it'll cause 1571 01:19:13.720 --> 01:19:15.960 your rates to go up. So it's really best to 1572 01:19:15.960 --> 01:19:18.479 make sure you don't have damage first before having the 1573 01:19:18.479 --> 01:19:19.319 adjuster out there. 1574 01:19:19.439 --> 01:19:23.359 According to Compass Insurance, if you call up period and 1575 01:19:23.439 --> 01:19:25.439 have them come out and check your roof for damage, 1576 01:19:25.439 --> 01:19:28.600 you're on the clue report just like you said, period. 1577 01:19:28.800 --> 01:19:31.520 End of story, and you do start looking like high risk. 1578 01:19:31.920 --> 01:19:34.800 You know, someone goes to shop you and or you 1579 01:19:34.880 --> 01:19:38.199 go to shop other insurance companies when your homeowners renews 1580 01:19:38.680 --> 01:19:40.840 and they look at your clue report and all of 1581 01:19:40.880 --> 01:19:44.520 them share information to this. It's like a credit report 1582 01:19:44.840 --> 01:19:47.479 and they see, oh, this guy has called up every 1583 01:19:47.520 --> 01:19:50.439 time at HAILS. So he's called up four times and 1584 01:19:50.479 --> 01:19:54.960 there's never been any kind of issue as far as damage. 1585 01:19:55.000 --> 01:19:57.479 But he's sure looking for damage or she's sure looking 1586 01:19:57.520 --> 01:20:02.319 for damage. How many roofs got hurt in Castle Rock, Henry. 1587 01:20:02.399 --> 01:20:04.840 Have you guys have been out there on the ground. 1588 01:20:04.880 --> 01:20:06.439 Is it pretty bad or what happened? 1589 01:20:07.359 --> 01:20:09.720 Yeah, we've been out there and it's a little like 1590 01:20:09.880 --> 01:20:12.920 the main focal point probably is a couple of hundred homes. 1591 01:20:13.319 --> 01:20:15.600 Where is it? You know what neighborhood is it? Like 1592 01:20:15.880 --> 01:20:19.880 the meadows is it? I don't even know, Plum Creek, 1593 01:20:20.399 --> 01:20:21.800 Red Creek. 1594 01:20:23.640 --> 01:20:24.880 Yeah, it's let me. 1595 01:20:25.399 --> 01:20:26.840 I have it up here on my phone. 1596 01:20:27.239 --> 01:20:27.960 It looks like. 1597 01:20:29.680 --> 01:20:37.479 Right by Palmer Lake. Oh wow, Palmer Lake had the 1598 01:20:37.840 --> 01:20:40.359 worst hail. Yeah, so there's a neighborhood in there, you 1599 01:20:40.439 --> 01:20:40.720 know what. 1600 01:20:40.880 --> 01:20:44.159 Pretty smoked. Susanna and I are literally going to Palmer 1601 01:20:44.239 --> 01:20:47.640 Lake to meet this older woman. She lives in Palmer Lake. 1602 01:20:47.720 --> 01:20:51.279 That's crazy. I'll eyeball around and see, uh what I 1603 01:20:51.359 --> 01:20:54.000 see out there. But if they had one inch hal, 1604 01:20:54.119 --> 01:20:56.960 that's got to be massive. That's more than just roof damage. 1605 01:20:57.840 --> 01:20:59.880 Yeah, that wasn't just one inch hal. That was one 1606 01:21:00.199 --> 01:21:03.159 have in jail, in jail right there in Palmer Lake. 1607 01:21:03.199 --> 01:21:04.760 And so that's the main focal point. 1608 01:21:04.880 --> 01:21:06.800 You guys gotta be You and your dad got to 1609 01:21:06.800 --> 01:21:09.960 be sitting around just rubbing your hands together, going hale. 1610 01:21:10.159 --> 01:21:12.479 You're probably the only people, well you and every other 1611 01:21:12.600 --> 01:21:15.760 roofer that love hail, right. The rest of us are like, oh, 1612 01:21:15.880 --> 01:21:18.760 not another hailstorm. But man, if you're in the business, 1613 01:21:18.800 --> 01:21:21.760 you gotta love a good hailstorm, don't you. 1614 01:21:21.760 --> 01:21:23.279 You know it's good for business. 1615 01:21:23.359 --> 01:21:24.159 But we don't want to. 1616 01:21:24.760 --> 01:21:26.640 We don't want to wish you know, harm, No. 1617 01:21:26.760 --> 01:21:29.439 Of course not like no, of course not. But it's 1618 01:21:29.479 --> 01:21:31.680 like an auto mechanic. You know, he wants the bad 1619 01:21:31.760 --> 01:21:34.279 engines to come in the transmissions that are going out, 1620 01:21:34.520 --> 01:21:37.399 and it likes bad break jobs alternators, of course they do. 1621 01:21:37.720 --> 01:21:39.000 But anyhow, excel. 1622 01:21:38.800 --> 01:21:41.239 Roofing, Henry, I wanted to get you out exactly for 1623 01:21:41.319 --> 01:21:43.680 that reason though, I wanted to see where it hits, 1624 01:21:43.720 --> 01:21:47.760 so pretty much Elbert County, so out in Elizabeth Franktown, 1625 01:21:47.840 --> 01:21:50.800 which I lived through was insane, and then going all 1626 01:21:50.800 --> 01:21:53.399 the way up to Palmer and then Castle Rock. These 1627 01:21:53.439 --> 01:21:56.159 guys will come out, they'll look at your roof, they'll 1628 01:21:56.159 --> 01:21:58.079 tell you whether or not you've got to claim and 1629 01:21:58.119 --> 01:22:01.680 to call your insurance company. And other than that, I mean, 1630 01:22:01.680 --> 01:22:04.359 that's what you need. Don't call your insurance company. First, 1631 01:22:04.760 --> 01:22:07.239 you get the free advice from excel Roofing. They've been 1632 01:22:07.279 --> 01:22:10.399 on a referral list for like twenty five years. And 1633 01:22:10.439 --> 01:22:12.479 what I love about them is you don't pay a 1634 01:22:12.560 --> 01:22:16.479 cent until you're content. And honestly too, Henry. If someone 1635 01:22:16.520 --> 01:22:18.680 did sign a contract with you, then all of a 1636 01:22:18.680 --> 01:22:21.199 sudden change in their mind for whatever reason, as long 1637 01:22:21.239 --> 01:22:23.760 as you guys didn't have materials delivered, you guys let 1638 01:22:23.760 --> 01:22:25.239 people out of the agreement, don't you. 1639 01:22:26.239 --> 01:22:28.439 That is exactly correct, as long as we do not 1640 01:22:28.560 --> 01:22:29.960 have materials ordered there. 1641 01:22:30.199 --> 01:22:30.399 Yep. 1642 01:22:31.039 --> 01:22:32.960 And there's there's calation seeing nothing. 1643 01:22:33.079 --> 01:22:37.159 There's roofers right now knocking on doors in castle Rock 1644 01:22:37.239 --> 01:22:39.560 saying here, sign this so I can go check your 1645 01:22:39.640 --> 01:22:42.199 roof for a free hail check. And people don't realize 1646 01:22:42.239 --> 01:22:45.199 they're getting tricked into signing a contract right now. 1647 01:22:45.520 --> 01:22:48.239 So if you're out in castle Rock, mark what's that 1648 01:22:48.439 --> 01:22:48.880 real quick? 1649 01:22:49.319 --> 01:22:52.920 Most roofers have a twenty to twenty five percent cancelation 1650 01:22:53.039 --> 01:22:56.239 fee that's super important for homeowners. And know I've seen 1651 01:22:56.279 --> 01:22:58.079 it even go as high as thirty percent. 1652 01:22:58.199 --> 01:22:58.880 That's crazy. 1653 01:22:58.880 --> 01:23:01.039 Sign with the roof for at the door and they 1654 01:23:01.079 --> 01:23:03.159 decide that, hey, this is a sleeze ball, we don't 1655 01:23:03.159 --> 01:23:05.039 want to go with them, and they switch to another 1656 01:23:05.079 --> 01:23:09.159 contract contractor We've seen people get sued over that for 1657 01:23:09.279 --> 01:23:10.479 that cancelation fee. 1658 01:23:10.720 --> 01:23:12.920 Yeah, and they usually win if it's very cautious. 1659 01:23:12.960 --> 01:23:13.199 Yeah. 1660 01:23:13.239 --> 01:23:15.319 And the other thing is you bring up something for 1661 01:23:15.399 --> 01:23:18.079 everybody out there. Maybe you're listening to this and you 1662 01:23:18.199 --> 01:23:20.680 sign something a couple days ago, you do have three 1663 01:23:21.239 --> 01:23:24.680 day right to rescind. In Colorado four stuff sold. 1664 01:23:24.399 --> 01:23:24.880 Door to door. 1665 01:23:24.920 --> 01:23:27.359 I don't want to confuse people but that's one of 1666 01:23:27.399 --> 01:23:30.479 the things. It's for also gym memberships and a few 1667 01:23:30.520 --> 01:23:33.359 other things. But if it's sold at your house by 1668 01:23:33.399 --> 01:23:36.680 a company coming to you, you generally have three days. 1669 01:23:36.680 --> 01:23:40.640 You also have it on certain loans, but really you're 1670 01:23:40.720 --> 01:23:43.840 certain financing, I should say, but that's one of the 1671 01:23:43.880 --> 01:23:46.479 things too. So if you did sign something and all 1672 01:23:46.479 --> 01:23:48.359 of a sudden you're going, I didn't like that roof, 1673 01:23:48.439 --> 01:23:50.520 or you have three days to give them that written notice, 1674 01:23:50.600 --> 01:23:52.920 you got to look at that contract and figure it out, 1675 01:23:53.119 --> 01:23:56.600 because most roofing companies are not like Excel, where they're 1676 01:23:56.640 --> 01:23:59.079 going to let you out of the contract. 1677 01:23:58.720 --> 01:24:00.840 If you don't want to do business with them. 1678 01:24:00.960 --> 01:24:03.159 I mean, why people would want to do business with 1679 01:24:03.279 --> 01:24:06.119 somebody that doesn't want to do business with them, I 1680 01:24:06.119 --> 01:24:09.319 don't know. But that's Henry Brandt's three oh three seven 1681 01:24:09.399 --> 01:24:12.520 six one sixty four hundred. Just call up, they'll come out. 1682 01:24:12.520 --> 01:24:15.079 They're honest. They've done my roof done a ton of 1683 01:24:15.159 --> 01:24:17.760 roofs for tom. The one they sold me is helproof. 1684 01:24:17.760 --> 01:24:20.159 I don't even got to check it anymore. Literally, we'd 1685 01:24:20.239 --> 01:24:22.600 have to have like three or four inch hal before 1686 01:24:22.640 --> 01:24:25.079 I would even have any kind of damage. Except I 1687 01:24:25.119 --> 01:24:27.279 did have gutter damage. They took care of three oh 1688 01:24:27.319 --> 01:24:31.279 three seven six one sixty four hundred or excel Roofing 1689 01:24:31.319 --> 01:24:33.720 dot com Air a hold type. We'll figure out what's 1690 01:24:33.760 --> 01:24:36.359 going on with that contract. We got some lines open 1691 01:24:36.479 --> 01:24:40.319 three zero three Martino three oh three seven one three 1692 01:24:40.640 --> 01:24:41.720 eight two five y five. 1693 01:24:46.159 --> 01:24:49.399 Go with a sure thing Denver's best roofer excel Roofing 1694 01:24:49.520 --> 01:24:50.079 dot com. 1695 01:24:50.119 --> 01:24:52.159 You don't pay a cent until you're content. 1696 01:24:55.520 --> 01:24:58.720 Time for an insurance check up free, no obligation in comparison, 1697 01:24:58.840 --> 01:25:02.359 call Compass Insure paying too much your coverage at dozens 1698 01:25:02.399 --> 01:25:05.159 of insurance companies find out now three oh three seven 1699 01:25:05.239 --> 01:25:08.079 seven to one help. You'll think you're his only customer 1700 01:25:08.079 --> 01:25:10.359 when you choose Frank durand the real estate Man dot 1701 01:25:10.359 --> 01:25:13.680 com to list your home with Remax Alliance three oh 1702 01:25:13.720 --> 01:25:21.800 three nine two zero sixteen twenty two. 1703 01:25:22.439 --> 01:25:26.359 All right, three oh three seven one three eight two 1704 01:25:26.399 --> 01:25:29.960 five five three oh three Martino, you need any advice? 1705 01:25:30.039 --> 01:25:33.479 Been ripped off? Taking advantage of if myself and the 1706 01:25:33.560 --> 01:25:36.760 deputies and Suzanne and Kelly can help you. 1707 01:25:36.800 --> 01:25:38.199 We have a list of experts. 1708 01:25:38.239 --> 01:25:40.680 As you know. A referral is dot com. Where else 1709 01:25:40.720 --> 01:25:44.520 can you get free legal advice three zero three seven, 1710 01:25:44.600 --> 01:25:47.199 one three eight two five five. Now let's go to 1711 01:25:48.479 --> 01:25:50.760 Era Era. What is going on with you? 1712 01:25:53.319 --> 01:25:54.920 Hey, how you doing Tom? 1713 01:25:55.399 --> 01:25:56.359 I'm doing good, Era. 1714 01:25:58.640 --> 01:25:59.840 Well, I had. 1715 01:25:59.680 --> 01:26:02.520 A tractor come out to do some remodeling in my 1716 01:26:02.640 --> 01:26:06.760 bathroom and he messed things up, really really bad, and 1717 01:26:06.880 --> 01:26:08.680 every time we tried to talk to him about it, 1718 01:26:08.760 --> 01:26:11.199 he's like, oh, we're going to fix that. And so 1719 01:26:11.279 --> 01:26:13.880 now I have two bathrooms that are pretty messed up, 1720 01:26:13.880 --> 01:26:16.760 and I'm not sure what my legal rights are to 1721 01:26:16.840 --> 01:26:19.199 make sure that he doesn't put a lean on my home. 1722 01:26:19.680 --> 01:26:21.680 He wants to charge me for this stuff. I just 1723 01:26:21.720 --> 01:26:24.199 got the invoice from them. I fired him this morning. 1724 01:26:25.479 --> 01:26:29.119 So I'm just kind of like, what's my recourse for 1725 01:26:30.039 --> 01:26:33.800 being able to say, Hey, you know you didn't do this. 1726 01:26:33.880 --> 01:26:35.840 We're gonna have to rip it all out. The stuff 1727 01:26:35.840 --> 01:26:37.720 that you did is going to need to be repaired. 1728 01:26:37.760 --> 01:26:38.880 When did he do the job? 1729 01:26:41.439 --> 01:26:42.439 When did he do the job? 1730 01:26:42.600 --> 01:26:43.359 When did he start? 1731 01:26:43.640 --> 01:26:48.079 Well, the first one he started at the beginning of 1732 01:26:48.119 --> 01:26:48.600 this month. 1733 01:26:50.119 --> 01:26:52.920 Okay, so I mean not even a month ago. So 1734 01:26:52.960 --> 01:26:55.439 on let's just call it five to one. So on five, 1735 01:26:55.520 --> 01:26:57.560 when he comes out and does one bathroom where he 1736 01:26:57.600 --> 01:27:01.199 starts on him both at the same time. He did 1737 01:27:01.239 --> 01:27:03.680 the first bathroom, and then when he finished that out 1738 01:27:03.680 --> 01:27:06.199 of curiosity, why did you have them do the second 1739 01:27:06.239 --> 01:27:08.000 one if you weren't happy with the first one? 1740 01:27:09.199 --> 01:27:12.279 Oh, it was fine at first. Oh man, I started 1741 01:27:12.359 --> 01:27:16.399 noticing where the baseboards are all buckling, and now the 1742 01:27:16.439 --> 01:27:22.279 floor itself is buckling. And he had already started on 1743 01:27:22.319 --> 01:27:23.560 the second bathroom. 1744 01:27:23.600 --> 01:27:26.039 Okay, is he willing to fix what's going on? And 1745 01:27:26.079 --> 01:27:28.479 when you say buckling, I mean like, what kind of 1746 01:27:28.880 --> 01:27:31.439 is it? LVT? What did he use for the flooring? 1747 01:27:32.680 --> 01:27:36.720 Yeh, he used the LVT And it looks like when 1748 01:27:36.760 --> 01:27:38.640 I look at the pictures of before it, because I'm 1749 01:27:38.640 --> 01:27:41.479 one that keeps track of jobs as we're going, it 1750 01:27:41.560 --> 01:27:44.680 looks like he removed the old tile and there wasn't 1751 01:27:44.720 --> 01:27:47.279 anything underneath it and they just put it on whatever 1752 01:27:47.319 --> 01:27:48.840 that old particle board was. 1753 01:27:49.279 --> 01:27:51.800 Okay, So they didn't use so they didn't use the 1754 01:27:51.920 --> 01:27:54.359 proper surface. So when you brought that up to him, 1755 01:27:54.439 --> 01:27:57.359 let's just talk about that first bathroom when it started buckling, 1756 01:27:57.640 --> 01:28:00.079 what did he say? 1757 01:28:00.800 --> 01:28:03.840 He said, it's the problem is with the floor, and 1758 01:28:03.880 --> 01:28:06.560 he filed a complaint with floor and decre. 1759 01:28:06.800 --> 01:28:11.039 He's saying, the problem is with the actual materials the LVT. 1760 01:28:11.560 --> 01:28:13.680 Yes, yes, but. 1761 01:28:13.760 --> 01:28:15.399 Yet he didn't use. 1762 01:28:17.399 --> 01:28:19.439 He didn't use I can't think of the name of 1763 01:28:19.439 --> 01:28:22.640 that board underneath there, whatever it. 1764 01:28:22.640 --> 01:28:25.279 Is, it looks like it's just all it is is 1765 01:28:25.319 --> 01:28:28.239 like particle board. And this house was built in nineteen seventy. 1766 01:28:28.279 --> 01:28:31.880 It's probably from back there. There was at one point 1767 01:28:31.880 --> 01:28:34.439 because when my son, who the master plumber, came in 1768 01:28:34.479 --> 01:28:41.000 to put the toilet, the first piece popped up and 1769 01:28:41.079 --> 01:28:43.479 he said, well, I know that that floor underneath it 1770 01:28:43.560 --> 01:28:45.399 was good because I tried to push through it with 1771 01:28:45.439 --> 01:28:46.560 my finger and I couldn't. 1772 01:28:46.840 --> 01:28:49.439 I wonder if his water gotten through to it. 1773 01:28:52.840 --> 01:28:54.039 Since he's done it. 1774 01:28:53.960 --> 01:28:56.840 Yeah, since he's done it, I'm trying to understand even 1775 01:28:57.000 --> 01:28:59.840 if even if he just went over at least as 1776 01:29:00.159 --> 01:29:06.199 smooth prep material of some kind, even if the underlayment 1777 01:29:06.399 --> 01:29:10.760 was just particle board or what was there just plywood, 1778 01:29:11.000 --> 01:29:15.079 I mean, it shouldn't still buckle the plywood shouldn't buckle 1779 01:29:15.239 --> 01:29:18.560 up on it. It's almost like something else is wrong 1780 01:29:18.720 --> 01:29:20.880 or somehow water got under it. 1781 01:29:23.439 --> 01:29:25.640 Yeah, I don't know that that could have happened. 1782 01:29:25.720 --> 01:29:32.039 Since let's get I want to ask. Yeah, hold on, Suzanne, 1783 01:29:32.039 --> 01:29:34.520 hefer get big bear on for me. I'm going to 1784 01:29:34.560 --> 01:29:36.880 ask him about that. But let's let's move on from 1785 01:29:36.920 --> 01:29:40.159 that part. So it's happening regardless if it's a material 1786 01:29:40.439 --> 01:29:43.039 or not. But if it is a material, let's say 1787 01:29:43.079 --> 01:29:45.840 he's correct, then they'll come back and they will pay 1788 01:29:45.920 --> 01:29:48.039 him to redo it and give him new material. I 1789 01:29:48.079 --> 01:29:50.840 don't know how long it takes. Is someone from the 1790 01:29:50.880 --> 01:29:53.479 manufacturer already called you and are going to come out 1791 01:29:53.479 --> 01:29:54.079 and look at it? 1792 01:29:54.159 --> 01:29:54.479 Or what. 1793 01:29:56.279 --> 01:29:59.399 I called Lauren decor because I didn't want the file 1794 01:29:59.520 --> 01:30:02.560 because he filed the complaint and I wanted the complaint 1795 01:30:02.560 --> 01:30:05.239 filed under my name, Okay, And they said they have 1796 01:30:05.279 --> 01:30:07.800 a whole legal department that will come out and check 1797 01:30:07.880 --> 01:30:10.079 that out. That one's already been paid for. 1798 01:30:10.680 --> 01:30:13.279 Okay, But have they come out and checked it out yet. 1799 01:30:14.880 --> 01:30:14.960 No. 1800 01:30:15.119 --> 01:30:17.880 I just did this this morning. I got a second call. 1801 01:30:17.920 --> 01:30:20.840 I got you so and you paid for that project? 1802 01:30:23.119 --> 01:30:25.039 Is that the only problem with it? The flooring? 1803 01:30:27.199 --> 01:30:27.720 Yeah? 1804 01:30:27.760 --> 01:30:29.039 Okay, so the second. 1805 01:30:28.840 --> 01:30:31.920 One flooring, well, it's the flooring and the baseboard. 1806 01:30:32.920 --> 01:30:37.079 Well, because it's moving with the flooring, right, yeah, yeah, okay, 1807 01:30:37.159 --> 01:30:39.439 Now let's go to the second bathroom. What's going on 1808 01:30:39.520 --> 01:30:40.159 with that one? 1809 01:30:42.239 --> 01:30:48.199 Well, but when they put the tile down, it's these 1810 01:30:48.199 --> 01:30:51.119 little octagon ones that have to be grouded in between. 1811 01:30:51.239 --> 01:30:52.119 Yeah, I can picture it. 1812 01:30:52.199 --> 01:30:54.840 Some of them are, yes, some of them are so 1813 01:30:55.039 --> 01:30:58.720 close together. It's so not uniform that there's no way 1814 01:30:58.760 --> 01:31:00.560 you could get tired, you could get out in there. 1815 01:31:00.560 --> 01:31:03.039 And they're saying, oh, this would all be fixed once 1816 01:31:03.079 --> 01:31:06.000 we grout it, And I'm like, I had another guy, 1817 01:31:06.239 --> 01:31:11.560 tile guy come out, and while he was very professional 1818 01:31:11.600 --> 01:31:15.079 and saying I don't like to talk bad about anybody else, yeah, 1819 01:31:15.079 --> 01:31:17.319 and I was like, could this have been done better? 1820 01:31:17.359 --> 01:31:21.000 He said absolutely, Wow, these need to have grout in 1821 01:31:21.039 --> 01:31:22.920 between them. Or did he say it was hold on, 1822 01:31:22.960 --> 01:31:26.079 hold on and looked at because they also did the 1823 01:31:26.119 --> 01:31:29.920 shower floor the drain is above. 1824 01:31:30.159 --> 01:31:32.760 Did he say, hold on, era, era, hold on, just 1825 01:31:32.800 --> 01:31:34.520 I want to stick to one thing. I'm the tile 1826 01:31:34.840 --> 01:31:38.079 did the guy that came out the expert. Did they 1827 01:31:38.119 --> 01:31:44.159 say it was industry standards so or not? In other words, 1828 01:31:44.199 --> 01:31:46.319 it could have been done better, he would have done 1829 01:31:46.359 --> 01:31:49.479 it better. But was it industry standards or he didn't 1830 01:31:49.479 --> 01:31:51.119 even say that, or did he say it was a 1831 01:31:51.159 --> 01:31:51.840 horrible job? 1832 01:31:51.880 --> 01:31:54.880 I say, I think, yeah, he didn't say it's a 1833 01:31:54.920 --> 01:31:58.319 horrible job. Okay, but I have other people in the 1834 01:31:58.319 --> 01:32:00.119 construction business who have said it's. 1835 01:32:00.720 --> 01:32:03.800 Yeah, I got you so, But he still hasn't grouted that. 1836 01:32:06.319 --> 01:32:11.600 No. I stopped him because I'm I am concerned. 1837 01:32:12.199 --> 01:32:14.920 What else does what else does he have to finish 1838 01:32:15.039 --> 01:32:17.720 on that project? So we know you don't like the tile, 1839 01:32:17.800 --> 01:32:20.279 and it hasn't been grounded, so you're going to hire 1840 01:32:20.319 --> 01:32:22.800 someone to reset it, I guess, and then grouted. Is 1841 01:32:22.800 --> 01:32:23.840 that kind of where you're at. 1842 01:32:24.000 --> 01:32:28.560 Probably all wouldn't have to be ripped up, And the 1843 01:32:28.600 --> 01:32:32.640 way he puts the shower drain in, it actually can't 1844 01:32:32.640 --> 01:32:35.359 because the water would sit on the sides of the drain. 1845 01:32:35.199 --> 01:32:38.199 Because where where is it. 1846 01:32:38.199 --> 01:32:39.680 It's in the center of the shower. 1847 01:32:39.960 --> 01:32:42.319 Okay, And you're saying the pan just doesn't all till 1848 01:32:42.359 --> 01:32:44.359 to the center. I mean a lot of showers have 1849 01:32:44.439 --> 01:32:45.039 it in the middle. 1850 01:32:46.760 --> 01:32:50.000 The tile is lower than the drain, so it wouldn't 1851 01:32:50.039 --> 01:32:53.640 drain into it. It would It didn't. It's not level. 1852 01:32:54.039 --> 01:32:56.359 So it's if you pour a bucket of water in there, 1853 01:32:56.399 --> 01:32:57.680 some water stays standing. 1854 01:32:59.279 --> 01:33:00.359 It's going to stay standing. 1855 01:33:00.479 --> 01:33:02.800 Yeah, Well, I mean it's going to you're saying it 1856 01:33:02.840 --> 01:33:05.279 should at this point, right, I mean it does. I mean, 1857 01:33:05.279 --> 01:33:07.239 in other words, you could show him that it does 1858 01:33:07.279 --> 01:33:08.920 it by pouring water in there. 1859 01:33:10.680 --> 01:33:13.479 Well, it's not sealed, so I can't pour water in 1860 01:33:13.520 --> 01:33:14.279 there to show him that. 1861 01:33:14.560 --> 01:33:17.960 I see, but you're by eyeballing it. It's pretty it 1862 01:33:18.079 --> 01:33:18.520 seems like. 1863 01:33:19.159 --> 01:33:23.760 Yeah, it's almost a finger. The tile is a finger, 1864 01:33:23.960 --> 01:33:28.840 almost a finger with below the drains, and it should 1865 01:33:28.880 --> 01:33:31.640 be If anything, if it's not going to be level, 1866 01:33:31.680 --> 01:33:32.840 the dream needs to be lower. 1867 01:33:32.840 --> 01:33:34.760 All right, So what else has to be done in 1868 01:33:34.760 --> 01:33:35.520 that project? 1869 01:33:37.560 --> 01:33:39.840 Well, the problem with that is that if that all 1870 01:33:39.880 --> 01:33:42.079 has to be ripped up, then all of the bett 1871 01:33:42.119 --> 01:33:48.840 bracker board, all of the weedy tile, tie, floor, shower pan, Yeah, 1872 01:33:48.880 --> 01:33:51.039 all of that will have to be replaced. 1873 01:33:51.399 --> 01:33:52.800 All right, hold on, I'm going to get one of 1874 01:33:52.800 --> 01:33:56.520 our experts up a big bear Robert Bremo with big 1875 01:33:56.560 --> 01:33:59.720 boar floor, big big bear flooring. Anybody. I got to 1876 01:33:59.760 --> 01:34:03.119 take this break. I got dragging in there like throwing 1877 01:34:04.159 --> 01:34:06.920 what is that finger? That better be your index finger? 1878 01:34:07.000 --> 01:34:09.079 I see there. You better hold on. By the way, 1879 01:34:09.239 --> 01:34:12.079 this hour brought to you by Frank Duran, the real 1880 01:34:12.199 --> 01:34:15.119 estate man. How I love the you know Frank made 1881 01:34:15.159 --> 01:34:16.960 U so much money in our house in Red Hawk 1882 01:34:17.399 --> 01:34:21.199 in Castle Rocky was unbelievable. His secret sauce is crazy. 1883 01:34:21.239 --> 01:34:23.520 He's just really good at what he does. He sells 1884 01:34:23.560 --> 01:34:27.239 more homes in one month and most realtors in the 1885 01:34:27.279 --> 01:34:35.640 state sell in a year. Frank Duran Holmes dot com. 1886 01:34:35.840 --> 01:34:39.079 Go with a sure thing Denver's best roofer Excel Roofing 1887 01:34:39.199 --> 01:34:41.840 dot com. You don't pay a cent until you're content. 1888 01:34:45.199 --> 01:34:48.399 Time for an insurance check up free, no obligation. In comparison, 1889 01:34:48.520 --> 01:34:52.079 call Compass Insurance paying too much your coverage at dozens 1890 01:34:52.119 --> 01:34:54.840 of insurance companies find out now three O three seven 1891 01:34:54.840 --> 01:34:57.199 to seven to one help. You'll think you're his only 1892 01:34:57.279 --> 01:34:59.720 customer when you choose Frank durand the real estate Man 1893 01:34:59.760 --> 01:35:03.199 dot com to list your home with Remax Alliance three 1894 01:35:03.279 --> 01:35:08.560 all three nine two zero sixteen twenty two. 1895 01:35:09.079 --> 01:35:12.479 You know Nick and the gang at renew Home Innovation. 1896 01:35:13.640 --> 01:35:16.399 They love doing bathrooms. I mean really, let's get down 1897 01:35:16.399 --> 01:35:19.239 to it. If you need a quote on getting your 1898 01:35:19.239 --> 01:35:23.399 bathroom done, just a tub, the shower conversion, or the 1899 01:35:23.600 --> 01:35:26.239 entire bathroom, these guys will give you a great price. 1900 01:35:26.560 --> 01:35:29.760 Check them out at renew Home Innovations dot com. In fact, 1901 01:35:29.880 --> 01:35:32.680 Nick was on the show today and they have got 1902 01:35:32.720 --> 01:35:37.159 some of those conversions starting at under ten thousand dollars, which, 1903 01:35:37.239 --> 01:35:40.119 for you know, if you shop around, that's pretty cheap, 1904 01:35:40.159 --> 01:35:43.119 believe it or not. So once again, if you are 1905 01:35:43.159 --> 01:35:45.720 getting quotes on bathrooms, you're crazy not to reach out 1906 01:35:45.720 --> 01:35:48.560 and at least get one doesn't cost you anything. Renew 1907 01:35:48.640 --> 01:35:52.119 home Innovations dot com. Now I've got one of our 1908 01:35:52.159 --> 01:35:56.439 flooring experts up, Robert Bremmel. I call him Big Bear 1909 01:35:56.479 --> 01:35:59.079 and his company's Big Bear Flooring. Hey, Robert, what's going 1910 01:35:59.079 --> 01:35:59.479 on man? 1911 01:36:00.399 --> 01:36:02.399 Not much, just enjoying the beautiful day. 1912 01:36:02.640 --> 01:36:05.079 Yeah, it is nice out hey our floor by the way, 1913 01:36:05.119 --> 01:36:07.079 you did a real bang up job on that. Man, 1914 01:36:07.159 --> 01:36:10.199 We couldn't be more happy. The new hardwood is gorgeous. 1915 01:36:10.479 --> 01:36:13.039 It blended in with the stuff you sanded down. We 1916 01:36:13.159 --> 01:36:16.119 love how much time and effort you took into the colors. 1917 01:36:16.159 --> 01:36:20.560 But just great stuff. But let's talk about er real quick. 1918 01:36:22.039 --> 01:36:25.319 She had a contractor come out and do her bathroom 1919 01:36:25.760 --> 01:36:28.359 and one of her main complaints actually two bathrooms, but 1920 01:36:28.399 --> 01:36:31.039 on one of the bathrooms they put down LVT and 1921 01:36:31.119 --> 01:36:37.119 it's buckling. My understanding is LVT in a bathroom doesn't 1922 01:36:37.279 --> 01:36:40.680 necessarily need an underlayment. 1923 01:36:40.840 --> 01:36:41.680 Is that correct? 1924 01:36:41.720 --> 01:36:44.680 It can go right on plywood, or because it's in 1925 01:36:44.720 --> 01:36:47.600 a moist area, it always does need it. What do 1926 01:36:47.680 --> 01:36:51.560 you know about LVT because what happened is very shortly 1927 01:36:51.600 --> 01:36:54.319 after he put it in. In fact, how long after 1928 01:36:54.439 --> 01:36:56.199 era did it start buckling? 1929 01:36:59.119 --> 01:37:01.880 It's been out three weeks now. 1930 01:37:01.880 --> 01:37:04.439 Three weeks after he put it in, it started buckling. 1931 01:37:07.600 --> 01:37:07.920 Yeah. 1932 01:37:08.000 --> 01:37:08.239 Yeah. 1933 01:37:08.279 --> 01:37:10.199 And then not only that. 1934 01:37:09.920 --> 01:37:12.399 Well, when they put the toilet in, it buckled. When 1935 01:37:12.399 --> 01:37:13.840 they when they put the toilet in, it. 1936 01:37:13.800 --> 01:37:16.199 Buckled just around the toilet area. 1937 01:37:18.399 --> 01:37:22.479 One of the pieces that the toilet was was secured 1938 01:37:22.520 --> 01:37:23.800 to popped up. 1939 01:37:24.039 --> 01:37:26.439 Yeah, but wait a minute, why couldn't they just fix 1940 01:37:26.520 --> 01:37:27.319 that one piece? 1941 01:37:29.239 --> 01:37:29.720 They did? 1942 01:37:29.960 --> 01:37:30.479 Oh okay? 1943 01:37:30.560 --> 01:37:33.600 And then another piece started buckling a couple of weeks. 1944 01:37:33.399 --> 01:37:37.279 Later, just right around the toilet again or where. 1945 01:37:38.680 --> 01:37:38.920 Yep? 1946 01:37:39.680 --> 01:37:40.119 Okay? 1947 01:37:40.199 --> 01:37:42.600 And did they fix that one? Is that all fixed now? 1948 01:37:44.239 --> 01:37:44.439 Yeah? 1949 01:37:45.279 --> 01:37:48.199 So it keeps coming back up, and then all. 1950 01:37:48.239 --> 01:37:50.119 The baseboard started buckling too. 1951 01:37:50.359 --> 01:37:53.239 Okay. But Robert, just off of what you know right there, 1952 01:37:53.399 --> 01:37:54.840 do you have any insight. 1953 01:37:57.039 --> 01:38:00.520 There's been I've heard a couple of different things there. 1954 01:38:01.520 --> 01:38:04.439 One they could have and we set toilets on top 1955 01:38:04.439 --> 01:38:08.239 of LVP all the time, even though it's not suggested 1956 01:38:08.319 --> 01:38:10.399 to do so, we still have done it, not had 1957 01:38:10.439 --> 01:38:13.920 any prositian buckling. It could be that they drove the 1958 01:38:14.000 --> 01:38:18.199 holes too tight for the toilet fixture boats to go through, 1959 01:38:18.279 --> 01:38:21.560 and so it's actually not giving it anywhere to move, 1960 01:38:22.039 --> 01:38:24.119 so it buckles. That floor has to have a quarter 1961 01:38:24.199 --> 01:38:28.359 in space around any heart surface or any permanent service. 1962 01:38:28.439 --> 01:38:31.000 So that would be an installation issue, not a product 1963 01:38:31.119 --> 01:38:34.640 because what the people are saying is it's a product issue. 1964 01:38:35.520 --> 01:38:36.119 Yeah, it could be. 1965 01:38:36.800 --> 01:38:40.640 Now the product issue would only come into consideration. I 1966 01:38:40.640 --> 01:38:42.600 don't think it is a product issue at this point 1967 01:38:42.680 --> 01:38:47.399 after hearing what she said, but would be if it 1968 01:38:47.479 --> 01:38:49.159 was in the center of the floor or something. And 1969 01:38:49.279 --> 01:38:51.279 even then it would have to have some movement from 1970 01:38:51.359 --> 01:38:54.520 underneath to where it was called letting the tongues break 1971 01:38:54.600 --> 01:38:57.199 or the grooves you know, not hold together. But it 1972 01:38:57.279 --> 01:39:00.560 sounds to me like it is something that when they 1973 01:39:00.640 --> 01:39:03.520 put the they drilled the holes for the bolts for 1974 01:39:03.640 --> 01:39:05.600 the toilet, they might have it too tight. 1975 01:39:05.760 --> 01:39:08.520 Got it, And which makes sense. It's just too much 1976 01:39:08.600 --> 01:39:09.199 pressure on it. 1977 01:39:10.000 --> 01:39:12.399 Yeah, and that's easy to figure out they pulled the 1978 01:39:12.479 --> 01:39:14.800 toilet up to be able to see and that then 1979 01:39:14.840 --> 01:39:16.079 they that's a really easy fix. 1980 01:39:16.560 --> 01:39:18.800 Yeah, okay, I get it. That's what I wanted to 1981 01:39:18.920 --> 01:39:21.640 know on the LVT. I mean, it just doesn't sound 1982 01:39:21.720 --> 01:39:22.920 like a product efect to you. 1983 01:39:24.159 --> 01:39:26.239 No, and it doesn't need most of them. I just 1984 01:39:26.319 --> 01:39:29.119 looked at pull into Core's website. All of their lvps 1985 01:39:29.159 --> 01:39:32.880 are water resis water proof. Yeah, you don't need a 1986 01:39:33.039 --> 01:39:35.039 moisture barrier on any elba. 1987 01:39:35.159 --> 01:39:38.000 It can go right on the plywood, yes sir, Yes. 1988 01:39:37.880 --> 01:39:42.399 Sir, so either concrete or plywood, yes sir. Yeah, all right, 1989 01:39:42.479 --> 01:39:45.399 Hey Robert, I appreciate that he's with Big Bear Flooring. 1990 01:39:46.119 --> 01:39:49.159 He's great guy. Anybody out there, any flooring. This is 1991 01:39:49.239 --> 01:39:51.560 the guy. They've got stuff for fix and flips or 1992 01:39:52.000 --> 01:39:54.039 you know, a million dollar homes, you name it, take 1993 01:39:54.079 --> 01:39:55.960 into it. What they did on the hardwood in our 1994 01:39:56.039 --> 01:39:59.399 house is just gorgeous. Three oh three nine three three 1995 01:40:00.159 --> 01:40:02.720 say two seven. So here's what I'd like to do. 1996 01:40:02.880 --> 01:40:04.840 And ra am I saying your name correctly? 1997 01:40:05.239 --> 01:40:09.840 Is it ar a ara O? Got it? 1998 01:40:09.920 --> 01:40:10.199 All right? 1999 01:40:10.439 --> 01:40:11.199 Do me a favorite. 2000 01:40:12.520 --> 01:40:14.199 He also blamed the product. 2001 01:40:15.239 --> 01:40:17.359 Yeah, I get it, I get it, but we've got 2002 01:40:17.399 --> 01:40:19.720 a few things we got to digest here. What I'd 2003 01:40:19.880 --> 01:40:23.279 like to do is get the guy's information and see 2004 01:40:23.279 --> 01:40:25.119 if he would come on with us. You got a 2005 01:40:25.199 --> 01:40:30.039 problem with that, all right? Hold on, Kelly, get the 2006 01:40:30.199 --> 01:40:34.039 contractor's info before I start asking about his name and 2007 01:40:34.159 --> 01:40:35.720 his company name and everything else. 2008 01:40:35.840 --> 01:40:37.720 Let's try to get him on. I want to see 2009 01:40:37.720 --> 01:40:38.600 what he's willing to do. 2010 01:40:38.720 --> 01:40:43.119 What I'm afraid of is basically she fired him, and 2011 01:40:43.279 --> 01:40:45.279 that's what he's going to stick behind. So we got 2012 01:40:45.399 --> 01:40:47.840 to figure out what the damages are and move forward. 2013 01:40:47.880 --> 01:40:50.960 And Bill's got a question on a contract too. Hold type, Bill, 2014 01:40:51.039 --> 01:40:54.000 I promise your next three oh three seven one, three eight, 2015 01:40:54.119 --> 01:40:55.279 two five five. 2016 01:41:00.680 --> 01:41:03.920 Go with a sure thing Denver's best roofer Excel Roofing 2017 01:41:04.039 --> 01:41:04.439 dot com. 2018 01:41:04.640 --> 01:41:10.399 You don't pay a cent until you're content. Wait time for. 2019 01:41:10.399 --> 01:41:13.560 An insurance check up free, no obligation. In comparison, call 2020 01:41:13.720 --> 01:41:16.960 Compass Insurance paying too much your coverage at dozens of 2021 01:41:17.039 --> 01:41:20.000 insurance companies find out now three all three seven seven 2022 01:41:20.000 --> 01:41:22.760 to one help. You'll think you're his only customer when 2023 01:41:22.800 --> 01:41:25.079 you choose Frank durand the real estate Man dot com 2024 01:41:25.319 --> 01:41:28.399 to list your home with Remax Alliance three all three 2025 01:41:28.520 --> 01:41:30.239 nine two zero sixteen twenty. 2026 01:41:30.000 --> 01:41:36.600 Two right three oh three seven three eight two five 2027 01:41:36.920 --> 01:41:40.880 five over three hundred million dollars cash, merchandise exchanges refunds 2028 01:41:42.479 --> 01:41:47.279 literally gotten back over a forty five year period. Right here. 2029 01:41:47.279 --> 01:41:49.359 If you've been ripped off or taking advantage of you, 2030 01:41:50.000 --> 01:41:52.000 or someone has taken advantage of you, we want to 2031 01:41:52.000 --> 01:41:54.960 hear from you. Three oh three seven one three eight 2032 01:41:55.079 --> 01:41:58.439 two five five. I want to get back to this 2033 01:41:58.680 --> 01:42:02.119 because there's a few things going on here with this tile. 2034 01:42:03.319 --> 01:42:06.039 I understand the job's not good, Kelly. Did we try 2035 01:42:06.079 --> 01:42:08.439 to get to this contractor we did? 2036 01:42:08.920 --> 01:42:10.039 I left him a message? 2037 01:42:10.239 --> 01:42:11.600 Did he have a normal message? 2038 01:42:11.720 --> 01:42:13.640 Or it was automated? 2039 01:42:14.079 --> 01:42:16.640 So, I mean it doesn't say hi, you've reached youever. 2040 01:42:16.960 --> 01:42:19.479 Doesn't say the name of his company or anything like that. 2041 01:42:20.039 --> 01:42:23.399 So when you fired him, what exactly did you tell him? 2042 01:42:23.439 --> 01:42:24.479 And when did that happen? 2043 01:42:24.560 --> 01:42:27.279 You already paid for one bathroom, I assumed did you 2044 01:42:27.399 --> 01:42:29.199 pay anything for the second bathroom? 2045 01:42:31.439 --> 01:42:33.479 Just for the sub floor they did, I mean there 2046 01:42:33.520 --> 01:42:36.279 weren't like some of the stuff that they did. They 2047 01:42:36.359 --> 01:42:38.279 did a good job on but they're no good at 2048 01:42:38.359 --> 01:42:42.840 floors and tile and yeah, so they had to redo 2049 01:42:43.000 --> 01:42:46.520 the sub floor in the second bathroom. They probably should 2050 01:42:46.520 --> 01:42:48.520 have needed to do that in the first one too. 2051 01:42:48.920 --> 01:42:50.600 Well maybe so they did a good job with that, 2052 01:42:51.600 --> 01:42:52.319 keep going. 2053 01:42:52.439 --> 01:42:54.239 I mean, as far as I know, with a good job. 2054 01:42:54.600 --> 01:42:56.720 It looked like a good job. But I'm not a contractor. 2055 01:42:57.079 --> 01:42:59.520 Well, how much have you paid him out of the 2056 01:42:59.720 --> 01:43:03.479 entire projects? I mean, like twenty thousand? How much have 2057 01:43:03.600 --> 01:43:04.159 you paid them? 2058 01:43:04.560 --> 01:43:04.600 No? 2059 01:43:06.199 --> 01:43:10.439 Four four thousand totals? So the one bathroom was for 2060 01:43:10.920 --> 01:43:11.720 was how much. 2061 01:43:11.720 --> 01:43:15.319 The one bathroom was twenty six hundred? Let's see, I've 2062 01:43:15.319 --> 01:43:16.039 got these right now. 2063 01:43:16.079 --> 01:43:22.720 That's amazingly cheap. That's so cheap I can't even believe it. 2064 01:43:23.319 --> 01:43:25.399 So he did the tile. What else did he do 2065 01:43:25.560 --> 01:43:28.600 in that bathroom? Not what else is wrong with it? 2066 01:43:28.720 --> 01:43:29.800 But what else did he do. 2067 01:43:31.920 --> 01:43:33.960 In the main bathroom in the first one? 2068 01:43:34.039 --> 01:43:35.159 Yeah, and the first one. 2069 01:43:36.920 --> 01:43:41.199 He regrouted the tild Yeah, for the shower, did a 2070 01:43:41.279 --> 01:43:45.399 great job with all of that. There was some drywall 2071 01:43:45.479 --> 01:43:49.319 repair in the wall behind the toilet. They did a 2072 01:43:49.359 --> 01:43:54.439 good job with that. He painted all right, and then 2073 01:43:54.520 --> 01:43:57.479 they did the floor. Those were the big things. 2074 01:43:57.560 --> 01:43:59.640 Yeah, And then in the second bathroom. How much have 2075 01:43:59.680 --> 01:44:01.600 you paid them? And how much would that job be. 2076 01:44:04.199 --> 01:44:05.319 Okay, let me just. 2077 01:44:08.039 --> 01:44:10.520 I'm trying to figure out what your damages are because 2078 01:44:10.520 --> 01:44:13.079 your original question was you're afraid he's going to lean 2079 01:44:13.199 --> 01:44:13.760 the property. 2080 01:44:15.560 --> 01:44:17.880 And you know what, I've just realized I never signed 2081 01:44:17.920 --> 01:44:20.520 a contract with something that the main bathroom, the total 2082 01:44:20.760 --> 01:44:23.039 was two thousand and five forty six. 2083 01:44:24.439 --> 01:44:27.000 God, that's so cheap, it's crazy. You can't even get 2084 01:44:27.000 --> 01:44:29.159 a contractor to show up for that now, and then 2085 01:44:29.199 --> 01:44:30.399 how much on the second one? 2086 01:44:34.720 --> 01:44:38.479 Looking at that right now? One thousand and five and 2087 01:44:38.520 --> 01:44:44.199 fifty six for this for the how much one thousand 2088 01:44:44.199 --> 01:44:46.760 and five fifty six for the subfloor. 2089 01:44:47.079 --> 01:44:49.880 The sub floor, just for the subfloor, and then then 2090 01:44:49.920 --> 01:44:51.840 there's more money for the actual. 2091 01:44:51.520 --> 01:44:52.199 Tile, right. 2092 01:44:55.279 --> 01:44:57.640 Yeah, So I have you know what, let me I 2093 01:44:57.720 --> 01:45:00.479 want to take a different approach to that was. 2094 01:45:00.520 --> 01:45:02.920 Not any of the supplies, though I bought all this 2095 01:45:03.319 --> 01:45:03.720 I got you. 2096 01:45:03.840 --> 01:45:04.439 You paid for that. 2097 01:45:04.560 --> 01:45:05.680 You're paying him for labor. 2098 01:45:05.800 --> 01:45:09.079 So where it stands right now, you're saying you've got 2099 01:45:09.199 --> 01:45:12.560 to start over on certain things like that first bathroom, 2100 01:45:12.640 --> 01:45:15.560 the floor, and redo the sub floor. How much money 2101 01:45:15.600 --> 01:45:16.920 does he want to go away? 2102 01:45:20.800 --> 01:45:20.920 Uh? 2103 01:45:21.239 --> 01:45:24.319 He just sent me an invoice. 2104 01:45:25.279 --> 01:45:25.920 How much is it? 2105 01:45:26.000 --> 01:45:29.439 I think it was forty six hundred and change. 2106 01:45:29.479 --> 01:45:32.319 Forty six hundred. So he's saying he's done that much work. 2107 01:45:32.600 --> 01:45:34.520 In other words, if you paid him the forty six 2108 01:45:34.640 --> 01:45:35.880 hundred bucks, he'd walk away. 2109 01:45:36.000 --> 01:45:37.880 But she's already paid him for a grand I thought, 2110 01:45:37.960 --> 01:45:38.680 she said, Mark. 2111 01:45:39.119 --> 01:45:42.600 Yeah, but she's asking, aren't you. But he's asking for 2112 01:45:42.680 --> 01:45:47.399 another forty six right, yeah, so he wants a total 2113 01:45:47.479 --> 01:45:49.640 of eighty six. All right, hold on three oh three 2114 01:45:49.760 --> 01:45:52.880 seven one, three eight two five five, Bill, I promise 2115 01:45:52.920 --> 01:45:56.079 I'll get to you. We're almost done with her, and 2116 01:45:56.159 --> 01:46:13.079 then we'll move on three oh three Martina, go. 2117 01:46:13.239 --> 01:46:16.800 With a sure thing Denver's Best roofer Excel Roofing dot com. 2118 01:46:17.000 --> 01:46:19.000 You don't pay a cent until you're content. 2119 01:46:22.399 --> 01:46:25.520 Time for an insurance check up free no obligation comparison 2120 01:46:25.720 --> 01:46:29.239 call Compass Insurance paying too much your coverage at dozens 2121 01:46:29.279 --> 01:46:32.000 of insurance companies find out now three oh three seven 2122 01:46:32.119 --> 01:46:35.119 seven one help. You'll think you're his only customer when 2123 01:46:35.159 --> 01:46:37.399 you choose Frank durand the real estate Man dot com 2124 01:46:37.680 --> 01:46:40.760 to list your home with Remax Alliance three oh three 2125 01:46:40.840 --> 01:46:42.680 nine two zero sixteen twenty two. 2126 01:46:48.000 --> 01:46:53.319 Ript need so you don't. 2127 01:46:53.199 --> 01:46:53.520 Have to. 2128 01:46:55.960 --> 01:46:59.920 Runs as can no shoot is good. 2129 01:47:00.119 --> 01:47:01.880 The help come man. 2130 01:47:02.720 --> 01:47:04.800 This is the Troubleshooter Show. 2131 01:47:05.479 --> 01:47:08.840 No Tom Martine, welcome my friends to the only show 2132 01:47:08.880 --> 01:47:11.199 of it's kind. We're here to solve problems, answer questions, 2133 01:47:11.279 --> 01:47:13.800 take complaints. If you've been ripped off, if you need 2134 01:47:13.920 --> 01:47:17.439 help with a contractor or possibly a landlord, or possibly 2135 01:47:17.479 --> 01:47:20.359 a bad tenant you need to evict, we are here 2136 01:47:20.520 --> 01:47:23.359 to help you. Three oh three seven one, three eight 2137 01:47:23.479 --> 01:47:26.199 two five five three oh three Martino. And please, if 2138 01:47:26.199 --> 01:47:29.239 you're listening to a podcast, tell everybody, tell your friends. 2139 01:47:29.279 --> 01:47:32.399 We help people in every single state out there. You 2140 01:47:32.520 --> 01:47:35.840 can email us at help at troubleshooter dot com twenty 2141 01:47:35.920 --> 01:47:39.000 four to seven help at troubleshooter dot com, or call 2142 01:47:39.119 --> 01:47:43.279 that three oh three Martino phone number anytime when we're 2143 01:47:43.319 --> 01:47:46.000 on the air, it comes directly to us. When we're off, 2144 01:47:46.119 --> 01:47:49.359 sometimes we answer it directly, but generally you'll leave a 2145 01:47:49.399 --> 01:47:53.600 message and one of us will reach back out to you. Now, 2146 01:47:53.720 --> 01:47:56.239 we were talking to Aras. She had a contractor come in. 2147 01:47:56.600 --> 01:47:58.960 She's not happy with the work. That's the bottom line. 2148 01:47:59.039 --> 01:48:02.760 The floor's buckling. She paid four thousand dollars for one bathroom. 2149 01:48:03.119 --> 01:48:07.039 The contractor started working on her second project and she's 2150 01:48:07.119 --> 01:48:09.920 run into issues. Bottom line, she doesn't like it. 2151 01:48:10.520 --> 01:48:11.640 Ara, you fired him. 2152 01:48:11.680 --> 01:48:14.279 As you put it this morning, he's trying to collect 2153 01:48:14.319 --> 01:48:19.039 four thousand dollars. More So, your original question, though, was 2154 01:48:19.680 --> 01:48:21.840 can he put a lien on the house? Is that 2155 01:48:22.039 --> 01:48:23.560 really where your question is going? 2156 01:48:25.359 --> 01:48:29.399 What is my legal responsibility? What to paying him and 2157 01:48:29.560 --> 01:48:32.800 also to get reimbursed for crappy work that he did. 2158 01:48:32.960 --> 01:48:34.960 Well, if he's going to put a lien on your house, 2159 01:48:35.039 --> 01:48:39.159 he's going to initiate everything. So in Colorado, a lien's 2160 01:48:39.239 --> 01:48:43.039 pretty straight forward. He's within the timeframe. It sounds like 2161 01:48:43.159 --> 01:48:46.479 they have to give you a ten day notice within 2162 01:48:47.239 --> 01:48:50.600 they have to give that to you within four months 2163 01:48:51.239 --> 01:48:53.239 of the last time they worked in your house. So 2164 01:48:53.359 --> 01:48:55.479 he can give you the ten day notice, then he's 2165 01:48:55.560 --> 01:48:58.600 basically files a lien, and then he has six months 2166 01:48:58.640 --> 01:49:02.000 from the last day that he was in your house. 2167 01:49:02.079 --> 01:49:05.439 So let's say it was May first. He's got six 2168 01:49:05.560 --> 01:49:07.720 months from May first to send you the ten day 2169 01:49:07.840 --> 01:49:11.119 notice to actually file the lien with the county. Then 2170 01:49:11.600 --> 01:49:14.560 he's got to take you to court and win and 2171 01:49:14.680 --> 01:49:18.239 get a judgment to perfect the lien within that six months, 2172 01:49:18.359 --> 01:49:20.520 or he's got to file the case within six months. 2173 01:49:20.800 --> 01:49:23.239 But that's where you'll have the argument with the judge. 2174 01:49:23.560 --> 01:49:26.760 You're actually in the best position right now. Now you've 2175 01:49:26.840 --> 01:49:30.199 got to put together your defense because he's basically going 2176 01:49:30.279 --> 01:49:33.399 to say this lady wouldn't let me finish, and I 2177 01:49:33.560 --> 01:49:36.560 did four thousand dollars worth of work and she didn't 2178 01:49:36.600 --> 01:49:39.479 pay me. That's basically what he's going to say, right Suzanne. 2179 01:49:39.600 --> 01:49:42.920 Hey, Mark, My question is is there anything the contractor 2180 01:49:43.000 --> 01:49:46.800 had to do in order to file this lien, Like 2181 01:49:46.880 --> 01:49:48.880 does he have to have a signed contract with his 2182 01:49:49.039 --> 01:49:50.359 client and that kind of thing. 2183 01:49:50.560 --> 01:49:53.239 No, okay, no, he does not. He can file lien 2184 01:49:53.399 --> 01:49:55.800 just based upon the work he did in there. I mean, 2185 01:49:55.880 --> 01:49:58.760 I guess if she was going to have a defense saying, hey, 2186 01:49:59.000 --> 01:50:01.359 he's never been in my house, never did any work, 2187 01:50:01.680 --> 01:50:03.880 but the contract's going to have very little to do it. 2188 01:50:04.079 --> 01:50:08.279 Remember a few months ago with a woman her daughter 2189 01:50:08.479 --> 01:50:12.199 signed the contract, but used her but used her mom's 2190 01:50:12.279 --> 01:50:16.159 credit card for improvements on her mom's home. But the 2191 01:50:16.279 --> 01:50:18.479 credit card company sided. 2192 01:50:18.279 --> 01:50:21.079 With that's fine, but that's not a judge a credit 2193 01:50:21.159 --> 01:50:24.000 card company very well, okay, yeah, it is. A credit 2194 01:50:24.079 --> 01:50:27.760 card company only cares about if there was fraud. When 2195 01:50:27.840 --> 01:50:30.760 it came to the credit card. They have nothing to 2196 01:50:30.840 --> 01:50:34.119 do with the judgment. Okay, So that's what this guy 2197 01:50:34.159 --> 01:50:38.680 will have to do now, aara, when you go to court, 2198 01:50:38.840 --> 01:50:41.039 if he actually does all that stuff and you have 2199 01:50:41.159 --> 01:50:43.760 a court date, and you show up the court date, 2200 01:50:44.039 --> 01:50:47.199 you need to have something from a contractor or from 2201 01:50:47.319 --> 01:50:52.399 some experts saying, hey, this job was horrible and it 2202 01:50:52.600 --> 01:50:55.479 was not up to standards, and we understand why she 2203 01:50:55.600 --> 01:50:58.600 didn't pay him because the guy couldn't even build a drain. 2204 01:50:58.920 --> 01:51:02.039 For example, you're on the drain was higher than the 2205 01:51:02.159 --> 01:51:05.920 tub pan, meaning the shower would never And here's pictures 2206 01:51:05.960 --> 01:51:09.199 of the floor buckling because the toilet was down too tight. 2207 01:51:09.520 --> 01:51:11.960 Here's pictures of what the flooring would have looked like 2208 01:51:12.319 --> 01:51:15.640 in the second project that was crooked as hell. I mean, 2209 01:51:15.680 --> 01:51:19.479 you're gonna have whatever evidence you have, then the judge 2210 01:51:19.560 --> 01:51:21.640 is going to render a decision. I mean, that's how 2211 01:51:21.680 --> 01:51:24.159 it's gonna work. So he's got to serve you the 2212 01:51:24.239 --> 01:51:25.079 ten days. 2213 01:51:27.399 --> 01:51:29.520 Okay, and he's got six months to do that, if 2214 01:51:29.560 --> 01:51:30.840 I understand that properly. 2215 01:51:30.920 --> 01:51:33.720 No, he's got four months to actually file the lean. 2216 01:51:33.880 --> 01:51:37.880 But before he can file the lean, before he can 2217 01:51:37.960 --> 01:51:40.399 file it. He's got to send you a ten day notice. 2218 01:51:40.800 --> 01:51:43.039 He's got to send you that ten day notice and 2219 01:51:43.399 --> 01:51:47.640 file the lean after ten days, within four months from 2220 01:51:47.720 --> 01:51:51.079 the last day he was at the job site, meaning 2221 01:51:51.159 --> 01:51:56.840 your house. Okay, then within six months from the last 2222 01:51:57.000 --> 01:51:59.960 day he was at your house. He has to fight 2223 01:52:00.000 --> 01:52:03.520 file the actual lawsuit. Now it doesn't have to fall 2224 01:52:03.600 --> 01:52:06.199 within six months. In other words, he's got to file 2225 01:52:06.279 --> 01:52:09.119 it within six months. The court date could easily be 2226 01:52:09.239 --> 01:52:12.000 a year away, but that's where the perfection of the 2227 01:52:12.079 --> 01:52:15.600 lean would come. He actually gets the judgment. Now we 2228 01:52:15.720 --> 01:52:18.720 got a valid lean. Now he could foreclothes on your house, 2229 01:52:19.159 --> 01:52:22.079 if you know, if it worked out that way, or 2230 01:52:22.199 --> 01:52:25.319 you would simply pay him whatever he's asking for. If 2231 01:52:25.359 --> 01:52:28.159 that's how the judge ruled. Does that make sense to you? 2232 01:52:30.079 --> 01:52:34.199 It does so, Really, the ball is in one hundred 2233 01:52:34.279 --> 01:52:37.239 percent his court. Thank goodness, you didn't pay him on 2234 01:52:37.319 --> 01:52:41.359 the second bathroom, being as how the first one still 2235 01:52:41.399 --> 01:52:44.079 has problems and the second one looked horrible. I still 2236 01:52:44.119 --> 01:52:47.079 don't understand how a guy could build a shower or 2237 01:52:47.159 --> 01:52:51.800 a tub even to where the drain is higher than 2238 01:52:52.199 --> 01:52:54.359 the rest of it. The drains in the middle and 2239 01:52:54.439 --> 01:52:57.399 it literally you're telling me it literally sits higher than 2240 01:52:57.439 --> 01:52:59.520 the rest of it, and he considers it done. 2241 01:53:02.159 --> 01:53:04.560 Yeah, until I pointed out to him, he sause, oh, no, 2242 01:53:04.760 --> 01:53:07.079 we know that needs to be raised. But when I 2243 01:53:07.279 --> 01:53:10.520 had the other tile expert come in, he said, to 2244 01:53:10.760 --> 01:53:14.720 raise this, it's going to damage what's underneath from being waterproof. 2245 01:53:14.880 --> 01:53:17.560 So basically he should have it needs to start over 2246 01:53:17.680 --> 01:53:21.079 on the pan. How do you find this guy anyhow? 2247 01:53:21.159 --> 01:53:23.560 Honestly used hurt cheap. I never heard of getting a 2248 01:53:23.600 --> 01:53:26.880 bathroom done for twenty five hundred bucks. Oh, I keep 2249 01:53:26.920 --> 01:53:30.039 forgetting she bought all the materials, but still that's very 2250 01:53:30.159 --> 01:53:32.920 cheap on labor and everything. You must have kept the 2251 01:53:33.000 --> 01:53:34.640 same cabinets and stuff like that. 2252 01:53:34.880 --> 01:53:37.079 Right, Well, I. 2253 01:53:37.920 --> 01:53:41.960 Got all my own. I the demo, any demo that 2254 01:53:42.119 --> 01:53:45.439 happened in that first bathroom was friends of mine. So 2255 01:53:45.640 --> 01:53:47.319 all they had to do was come in. 2256 01:53:48.079 --> 01:53:50.520 So they came in and dropped in a cabinet, dropped 2257 01:53:50.560 --> 01:53:54.239 in and put the floor in. Okay, okay, all right, 2258 01:53:54.319 --> 01:53:56.720 well you got any more questions any of the cabinets? 2259 01:53:59.199 --> 01:53:59.840 The uh? 2260 01:54:01.319 --> 01:54:02.920 I did, but now I don't remember what it was. 2261 01:54:03.119 --> 01:54:05.720 That's right, you got the number, honestly, So that's it. 2262 01:54:06.119 --> 01:54:08.079 You got to just sit back wait for him to serve. 2263 01:54:08.119 --> 01:54:11.680 A lot of people don't kind of know those timeframes. 2264 01:54:11.760 --> 01:54:15.079 So if someone tries to lean your house, for example, 2265 01:54:15.720 --> 01:54:18.720 seven months after the job's done, or even five months 2266 01:54:19.159 --> 01:54:22.199 or four months in one day, I mean, they're not 2267 01:54:22.399 --> 01:54:25.000 within the timeframe. And they also have to give you 2268 01:54:25.119 --> 01:54:27.359 that warning of ten days. Now a lot of people 2269 01:54:27.439 --> 01:54:30.439 will get that ten day warning, and then that's when 2270 01:54:30.479 --> 01:54:33.079 a deal will be cut because the homeowner gets afraid 2271 01:54:33.119 --> 01:54:36.560 of that. And I mean, you're only talking four thousand dollars, 2272 01:54:36.640 --> 01:54:39.119 so I assume he'd only take you a small claims court. 2273 01:54:39.439 --> 01:54:42.239 It'd be crazy for him to hire an attorney to 2274 01:54:42.359 --> 01:54:45.479 go to county court over four thousand dollars. 2275 01:54:45.600 --> 01:54:46.439 It would be insane. 2276 01:54:46.760 --> 01:54:48.920 So if he takes you to small claims court, that's 2277 01:54:49.000 --> 01:54:51.600 good because you're not going to have to go through discovery. 2278 01:54:51.640 --> 01:54:53.880 You're not going to have to do anything. It's two 2279 01:54:54.000 --> 01:54:58.039 people that aren't attorneys discussing to a magistrate or a 2280 01:54:58.199 --> 01:55:03.520 judge or possibly an arbitrator or a mediator in coming 2281 01:55:04.079 --> 01:55:06.920 to a conclusion. I mean, it's pretty straightforward. Who's got 2282 01:55:06.960 --> 01:55:09.920 the witnesses? Who has some pictures? I mean it could 2283 01:55:09.960 --> 01:55:12.399 go either way. This guy might be able to prove 2284 01:55:12.479 --> 01:55:14.920 to the judge, well, I would have fixed that if 2285 01:55:14.960 --> 01:55:17.720 she gave me the opportunity to fix it. That's one 2286 01:55:17.800 --> 01:55:20.000 thing you got to be nervous on if you never 2287 01:55:20.079 --> 01:55:22.439 gave him the opportunity to fix it. So you better 2288 01:55:22.520 --> 01:55:24.720 prove to him. Look, he had to fix this other 2289 01:55:24.840 --> 01:55:29.039 bathroom five times. He couldn't get it right. I I 2290 01:55:29.199 --> 01:55:31.840 lost any respect for the guy in his craft. Three 2291 01:55:31.960 --> 01:55:33.359 zho three seven one. 2292 01:55:33.319 --> 01:55:34.479 Three eight two five five. 2293 01:55:34.560 --> 01:55:35.479 We got lines open. 2294 01:55:35.520 --> 01:55:39.079 I'd love to hear from you. Three zero three Martino. 2295 01:55:44.359 --> 01:55:47.640 Go with a sure thing Denver's best roofer Excel Roofing 2296 01:55:47.720 --> 01:55:50.359 dot com. You don't pay a cent until you're content. 2297 01:55:53.760 --> 01:55:56.880 Time for an insurance check up free, no obligation. In comparison, 2298 01:55:57.079 --> 01:56:00.600 call Compass insurance paying too much you're covering jet Dozens 2299 01:56:00.640 --> 01:56:03.359 of insurance companies find out now three oh three seven 2300 01:56:03.479 --> 01:56:06.279 seven to one help. You'll think you're his only customer 2301 01:56:06.319 --> 01:56:08.520 when you choose Frank durand the real estate Man dot 2302 01:56:08.600 --> 01:56:11.880 com to list your home with Remax Alliance three oh 2303 01:56:11.960 --> 01:56:14.039 three nine two zero sixteen twenty two. 2304 01:56:19.920 --> 01:56:22.359 All right three O three seven one three eight two 2305 01:56:22.600 --> 01:56:25.039 five five you've been ripped off and taken advantage of. 2306 01:56:25.279 --> 01:56:27.680 We'd love to hear from you any questions. It's a 2307 01:56:27.720 --> 01:56:31.319 great time to call three oh three Martino. We were 2308 01:56:31.600 --> 01:56:34.000 talking during the break. I gotta fly to see our 2309 01:56:34.239 --> 01:56:39.840 sun and Chadron, Nebraska. Man, it's a small town, under 2310 01:56:39.920 --> 01:56:43.720 five thousand people, and I was looking up what airlines 2311 01:56:43.760 --> 01:56:46.760 fly out of there, and the only thing that flies 2312 01:56:46.880 --> 01:56:49.520 basically from this area, it doesn't matter if it's Centennial 2313 01:56:49.680 --> 01:56:54.640 or DIA is Southern Express Airways. 2314 01:56:55.479 --> 01:56:56.479 And it's cheap enough. 2315 01:56:56.600 --> 01:57:00.119 Listen to this. It's like eighty nine bucks. Let's it's 2316 01:57:00.119 --> 01:57:03.279 a two hundred bucks round trip if you drive this Shadron. 2317 01:57:03.319 --> 01:57:05.239 How far is its ues in it's. 2318 01:57:05.079 --> 01:57:08.479 About I thought it was five hours fifteen minutes, so. 2319 01:57:08.600 --> 01:57:09.720 It's five hours plus. 2320 01:57:10.000 --> 01:57:12.760 We have learned the one thing bad about electric cars, 2321 01:57:13.079 --> 01:57:16.359 these little rural towns like this one. I mean this, 2322 01:57:16.600 --> 01:57:21.159 Chadron's under five thousand people. The next closest decent sized 2323 01:57:21.199 --> 01:57:24.239 cities a couple hours at least an hour and a half, 2324 01:57:25.039 --> 01:57:29.840 and charging becomes an issue. There's definitely no superchargers there. Yes, 2325 01:57:29.960 --> 01:57:33.439 we could take our little charger we have and plug 2326 01:57:33.520 --> 01:57:36.119 it into a wall. Somewhere, but that takes that could 2327 01:57:36.159 --> 01:57:37.960 take a day or two to charge a car, and 2328 01:57:38.039 --> 01:57:40.199 I'm not kidding. So one of the things you can do, 2329 01:57:40.439 --> 01:57:42.960 just talking about that real quick is you can find 2330 01:57:43.000 --> 01:57:45.600 a campground if they have a fifty amp and plug 2331 01:57:45.680 --> 01:57:47.600 it in through a fifty amp. But then generally you 2332 01:57:47.680 --> 01:57:50.319 gotta pay for a night at camping. So I'm gonna 2333 01:57:50.319 --> 01:57:50.800 fly out. 2334 01:57:51.199 --> 01:57:52.359 So I did the. 2335 01:57:52.399 --> 01:57:54.439 Dumbest thing ever. I don't know if anybody out there 2336 01:57:54.439 --> 01:57:58.359 has ever done this. I look up the company I'm 2337 01:57:58.439 --> 01:58:00.920 so used to looking up company, and I never heard 2338 01:58:01.439 --> 01:58:07.840 of this, Southern Airways Express. Never heard of it. So 2339 01:58:08.000 --> 01:58:09.840 I look it up and I'm like, wow, the price 2340 01:58:09.920 --> 01:58:12.600 is right, eighty nine bucks fly out of DIA. It's 2341 01:58:12.640 --> 01:58:15.640 a one hour flight. So I happened to google Southern 2342 01:58:15.960 --> 01:58:21.359 Express Airways safety record, and I really wish till this 2343 01:58:21.600 --> 01:58:23.399 day I did this. Just the other day, I wish 2344 01:58:23.479 --> 01:58:27.720 I didn't, And it says in March twenty twenty four, 2345 01:58:29.239 --> 01:58:32.119 the FAA proposed a three hundred or two hundred and 2346 01:58:32.119 --> 01:58:37.960 eighty thousand dollars penalty against Southern Airways Express for allegedly 2347 01:58:38.159 --> 01:58:46.600 operating aircraft with an unqualified pilot on thirty two commercial flights. Also, 2348 01:58:47.840 --> 01:58:50.319 a letter from a mayor to the US Department of 2349 01:58:50.399 --> 01:58:55.680 Transportation raised concerns about Southern Airways Express allowing planes to 2350 01:58:55.760 --> 01:59:03.079 fly overweight, endangering passenger safety, pilot shortage, and pay concerns. 2351 01:59:03.560 --> 01:59:07.359 Pilots who've worked for him have raised concerns about the 2352 01:59:07.439 --> 01:59:11.479 airline safety practices, citing a pilot change. 2353 01:59:11.680 --> 01:59:14.319 Yeah, it's been nice knowing you, market, it's been nice 2354 01:59:14.399 --> 01:59:16.600 being married to you for thirty plus years. 2355 01:59:16.520 --> 01:59:21.600 In low pay and lead and they say the airline 2356 01:59:21.720 --> 01:59:26.600 has pressured them to fly regardless of weather condition. And 2357 01:59:26.680 --> 01:59:31.520 then there's staffing issues and then employee reviews, and it's 2358 01:59:31.600 --> 01:59:36.079 pretty crazy. So I've never looked up an airline that 2359 01:59:36.279 --> 01:59:39.359 has a safety record from less than like eight months ago. 2360 01:59:40.000 --> 01:59:41.399 That seems really bad. 2361 01:59:41.520 --> 01:59:43.279 Do they allow luggage or what? 2362 01:59:43.760 --> 01:59:46.319 Yeah, you can have a carry on, I mean that 2363 01:59:46.560 --> 01:59:49.439 is kind of what it is, but I can't parachute. 2364 01:59:49.520 --> 01:59:51.399 Let's buy you a parachute just in case. 2365 01:59:52.439 --> 01:59:54.680 It's kind of weird and then you go. But still 2366 01:59:54.720 --> 01:59:58.600 it's the safest method of flying. It would be very 2367 01:59:58.680 --> 02:00:01.560 strange if someone that fl for him was listening to 2368 02:00:01.680 --> 02:00:06.159 this show as I'm talking about here and welcomes me aboard. 2369 02:00:06.279 --> 02:00:10.319 That would just be uh, that would be absolutely. 2370 02:00:10.000 --> 02:00:11.399 Crazy, Scott. 2371 02:00:11.479 --> 02:00:15.159 You ever flew on an airline that you've never heard 2372 02:00:15.199 --> 02:00:19.239 of before? This might be the first airline I have 2373 02:00:19.359 --> 02:00:22.560 ever flown on that like literally doesn't have a name. 2374 02:00:22.640 --> 02:00:23.319 We've all heard. 2375 02:00:24.359 --> 02:00:24.720 Yeah, I. 2376 02:00:26.800 --> 02:00:27.479 I don't think so. 2377 02:00:28.279 --> 02:00:30.680 Yeah, I was looking at the website and that Southern 2378 02:00:30.880 --> 02:00:32.119 whatever airline. 2379 02:00:33.199 --> 02:00:36.119 Yes, you know, as much as I used to bitch 2380 02:00:36.159 --> 02:00:38.640 about Frontier, and really I don't bitch about him anymore, 2381 02:00:39.319 --> 02:00:43.600 they've kind of Once you learn to fly Frontier, I mean, 2382 02:00:43.720 --> 02:00:45.279 you know, it's not that bad. 2383 02:00:45.239 --> 02:00:46.359 Once you learn the system. 2384 02:00:46.600 --> 02:00:49.000 Yeah, once you understand what to do and what not 2385 02:00:49.199 --> 02:00:51.560 to do. I mean that all you can eat past 2386 02:00:51.800 --> 02:00:54.680 folks for what would we pay for it this last time? 2387 02:00:56.359 --> 02:00:56.680 Bucks? 2388 02:00:57.560 --> 02:01:00.760 Three hundred bucks for all you can eat to fly 2389 02:01:01.000 --> 02:01:04.399 anywhere Frontier flies. I mean there's a lot of you know, 2390 02:01:04.640 --> 02:01:06.520 there's a lot of red tape to get around there, 2391 02:01:06.560 --> 02:01:09.239 and you got to you gotta understand the system. Once 2392 02:01:09.279 --> 02:01:11.720 you understand the system, you can't get a better deal 2393 02:01:11.800 --> 02:01:12.039 than that. 2394 02:01:12.880 --> 02:01:16.000 So true, Mark, I just I don't mind Frontier at all. 2395 02:01:16.279 --> 02:01:17.760 I don't mind him at all anymore. 2396 02:01:17.880 --> 02:01:20.159 Going to Las Vegas I don't know if i'd like 2397 02:01:20.279 --> 02:01:23.640 it going over to Germany or something that far. 2398 02:01:23.880 --> 02:01:26.520 Yeah, they don't, but it would be crazy. I think 2399 02:01:26.560 --> 02:01:29.560 their longest flight's probably like I would guess. 2400 02:01:30.520 --> 02:01:30.880 I don't know. 2401 02:01:31.039 --> 02:01:34.520 They fly down to Cankun. Don't they take them to Cancun. 2402 02:01:34.680 --> 02:01:37.399 Yeah, we flew them to Cancun, and I think they fly. 2403 02:01:38.319 --> 02:01:41.079 They fly maybe to the Virgin Islands. They fly to 2404 02:01:41.199 --> 02:01:42.279 a few places like that. 2405 02:01:42.840 --> 02:01:43.039 Yep. 2406 02:01:43.319 --> 02:01:43.680 I don't know. 2407 02:01:43.840 --> 02:01:48.520 Airlines, Mark, Yeah, I'm just reading a story about how 2408 02:01:48.640 --> 02:01:54.399 Southern Southern Airways Express Grand Caravan made an emergency landing 2409 02:01:54.439 --> 02:01:55.760 on a freeway about a year ago. 2410 02:01:56.039 --> 02:01:57.479 That's great, Thank you, Stee. 2411 02:01:57.720 --> 02:01:58.479 We appreciate that. 2412 02:01:58.680 --> 02:01:59.439 Thanks de Yeah. 2413 02:02:00.000 --> 02:02:04.159 Following a following a following a shattering noise that the 2414 02:02:04.239 --> 02:02:09.800 engine made, according to reports from the airplane, Well everybody survived, 2415 02:02:10.399 --> 02:02:11.920 and I see a picture of it. It ran into 2416 02:02:11.960 --> 02:02:15.720 a guardrail. Could you imagine everybody made it? 2417 02:02:15.880 --> 02:02:19.079 Can you just imagine being on a plane and like 2418 02:02:19.279 --> 02:02:21.720 literally the Captain's like, all right, we're gonna land on 2419 02:02:21.800 --> 02:02:24.760 the highway or something. I mean, it would just be 2420 02:02:24.960 --> 02:02:29.119 so surreal. It would probably all happen so quick. The 2421 02:02:29.199 --> 02:02:32.119 bottom line is you're either dead or not right. They say, 2422 02:02:32.640 --> 02:02:34.960 there's no such thing as a bad crash if you 2423 02:02:35.079 --> 02:02:35.880 walk away. 2424 02:02:37.159 --> 02:02:37.279 Right. 2425 02:02:37.359 --> 02:02:39.479 But you know what's really disturbing is it looks like 2426 02:02:39.560 --> 02:02:41.720 he landed facing the wrong way on the freeway. 2427 02:02:41.880 --> 02:02:43.359 Hey, well he came. 2428 02:02:43.279 --> 02:02:47.199 Onto oncoming traffic. That was probably the guy the FAA 2429 02:02:48.439 --> 02:02:52.119 said was unqualified to pilot that aircraft. 2430 02:02:52.479 --> 02:02:55.000 Mark there's only what one so I know that's been 2431 02:02:55.079 --> 02:02:56.960 in a plane crash do you know who that is? 2432 02:02:57.199 --> 02:02:59.840 Or a plane wreck exactly, so you're kind of well seasoned. 2433 02:03:00.399 --> 02:03:03.920 Yeah, I was in a plane crash. Did you know that? Well, 2434 02:03:04.000 --> 02:03:07.000 d you would have never known that we were coming back. 2435 02:03:07.079 --> 02:03:10.319 So growing up my parents, my dad had like he 2436 02:03:10.439 --> 02:03:13.079 started with a little one fifty two, wanted to learn 2437 02:03:13.159 --> 02:03:15.600 how to fly, and then that was kind of his passion. 2438 02:03:15.680 --> 02:03:18.680 On the weekends, we had a one fifty two. Actually 2439 02:03:18.760 --> 02:03:20.960 we had a one fifty, then a little one fifty 2440 02:03:21.000 --> 02:03:24.039 two Sesna, then a one seventy two, then a two 2441 02:03:24.079 --> 02:03:26.720 to ten. You basically just kind of keep upgrading. I 2442 02:03:26.760 --> 02:03:29.640 mean that's just how these pilots like doing it, I guess, 2443 02:03:29.720 --> 02:03:31.920 and then you kind of work your way up. But 2444 02:03:32.079 --> 02:03:37.159 we were in a bonanza coming back from far up 2445 02:03:37.600 --> 02:03:39.800 coming back from Phoenix, and we were going to land 2446 02:03:39.880 --> 02:03:46.760 in Albuquerque and then Albuquerque basically to Oklahoma. Tulsa, Yeah, Tulsa, 2447 02:03:47.279 --> 02:03:50.079 and a friend of mine came with me. I wasn't 2448 02:03:50.119 --> 02:03:53.600 in my house anymore. I was living in an apartment. 2449 02:03:53.640 --> 02:03:55.359 I had a friend named Heath, and he was going 2450 02:03:55.439 --> 02:03:57.119 to come with me on it. So it was my 2451 02:03:57.279 --> 02:03:59.039 mom and dad in the front and Heath and I 2452 02:03:59.239 --> 02:03:59.720 in the back. 2453 02:04:00.680 --> 02:04:05.000 And where we go to land? This sounds so crazy, man. 2454 02:04:05.079 --> 02:04:05.920 Everything was great. 2455 02:04:05.960 --> 02:04:09.159 We go to land in New Mexico and my dad 2456 02:04:09.239 --> 02:04:12.079 had only been flying that plane for maybe a month 2457 02:04:12.159 --> 02:04:16.439 or two. And almost any small plane you land basically 2458 02:04:16.520 --> 02:04:19.359 you stall when you land. I mean that's kind of landing. 2459 02:04:20.159 --> 02:04:24.239 And this was the first plane that he owned that 2460 02:04:24.479 --> 02:04:28.840 had RG retractable gear. So you get so used to 2461 02:04:28.960 --> 02:04:32.479 the stall buzzer. In the Cessna one seventy two and 2462 02:04:32.600 --> 02:04:36.560 the two ten, the stall buzzer goes off when you're landing. 2463 02:04:36.640 --> 02:04:39.319 I mean almost every single time, the stall busser will 2464 02:04:39.359 --> 02:04:42.880 go off. Well, the alarm that was going off in 2465 02:04:42.960 --> 02:04:48.000 the Bonanza was the gear's not down the and he 2466 02:04:48.359 --> 02:04:51.960 my dad thought it was from the stall buzzer because 2467 02:04:51.960 --> 02:04:55.279 he wasn't used to this plane. So we literally bellied 2468 02:04:55.359 --> 02:04:59.359 that sucker right down the runway. But what I learned is, 2469 02:04:59.439 --> 02:05:01.520 I mean, they're kind of made for it. I mean, 2470 02:05:01.600 --> 02:05:05.960 it's absolutely insane how we just all got out. 2471 02:05:06.039 --> 02:05:07.359 You would think there'd be a fire. 2472 02:05:07.600 --> 02:05:09.520 Yeah, they had the fire truck out and that kind 2473 02:05:09.560 --> 02:05:13.119 of stuff, but it happened so quick and we all 2474 02:05:13.199 --> 02:05:17.319 walked away without even a scratch. That's crazy, Mark. But 2475 02:05:17.439 --> 02:05:19.520 they had the jack the plane up, so listen to this. 2476 02:05:19.720 --> 02:05:23.239 Within twenty four hours d they jacked it up and 2477 02:05:23.319 --> 02:05:25.199 they had to check to make sure. I guess the 2478 02:05:25.319 --> 02:05:28.359 prop was good enough to basically get us back. Like 2479 02:05:28.439 --> 02:05:30.359 if it hit the ground, it probably would have been 2480 02:05:30.399 --> 02:05:32.720 a deal. I'm not going to pretend to know anything 2481 02:05:32.800 --> 02:05:36.239 about an aircraft. I'm just not going to. But if 2482 02:05:36.359 --> 02:05:39.720 the FAA signed off on it and a mechanic signed 2483 02:05:39.760 --> 02:05:42.520 off on it, that we could literally fly it back 2484 02:05:43.279 --> 02:05:46.760 home to Tulsa. So they literally like jack the plane up, 2485 02:05:46.920 --> 02:05:49.600 got the gear down, and the next day we took 2486 02:05:49.680 --> 02:05:52.119 off and landed in Tulsa. Man, it was crazy. But 2487 02:05:52.319 --> 02:05:54.520 so I'd like to thank you for bringing up my 2488 02:05:54.720 --> 02:05:58.720 crash while talking about possibly crashing this weeks. 2489 02:05:58.319 --> 02:06:01.560 Is of you being in two crash in one lifetime, 2490 02:06:01.760 --> 02:06:04.960 I would assume are very very slim. 2491 02:06:05.119 --> 02:06:07.319 Did you ever fly any sketchy stuff? 2492 02:06:07.359 --> 02:06:11.800 Dy uh Yeah. I flew AIRFLOWT a few times in 2493 02:06:11.920 --> 02:06:14.640 Russia and that was an interesting experience. What's it called 2494 02:06:14.680 --> 02:06:18.479 you lift to tell about it? AEROFLOWT never hurts their 2495 02:06:18.840 --> 02:06:22.640 giant national airline. Now, by the way, Southern Airways flight 2496 02:06:22.680 --> 02:06:25.279 to forty two also made a highway land hold on 2497 02:06:25.520 --> 02:06:29.359 three oh three seven three this one in Huntsville, Alabama, 2498 02:06:29.680 --> 02:06:30.920 five five. 2499 02:06:36.439 --> 02:06:39.680 Go with a sure thing Denver's best roofer Excel Roofing 2500 02:06:39.800 --> 02:06:40.199 dot com. 2501 02:06:40.399 --> 02:06:42.399 You don't pay a cent until you're content. 2502 02:06:45.800 --> 02:06:49.319 Time for an insurance checkup free, no obligation comparison call 2503 02:06:49.479 --> 02:06:52.720 Compass Insurance paying too much your coverage at dozens of 2504 02:06:52.800 --> 02:06:55.760 insurance companies find out now three oh three seven seven 2505 02:06:55.760 --> 02:06:58.520 to one help. You'll think you're his only customer when 2506 02:06:58.560 --> 02:07:00.840 you choose Frank durand the real estate Man dot com 2507 02:07:01.079 --> 02:07:04.159 to list your home with Remax Alliance three oh three 2508 02:07:04.279 --> 02:07:05.920 nine two zero sixteen twenty two. 2509 02:07:19.479 --> 02:07:21.199 All right, three oh three seven. 2510 02:07:21.159 --> 02:07:28.399 One three eight two five five. You know it's not funny, 2511 02:07:28.479 --> 02:07:34.359 but Dimitri was actually reading about a second issue it 2512 02:07:34.439 --> 02:07:36.560 was back when was a you were saying d in 2513 02:07:36.680 --> 02:07:38.840 the seventies on that airline. 2514 02:07:38.359 --> 02:07:41.079 I think it was in the early to mid seventies. 2515 02:07:41.479 --> 02:07:43.159 And on that one it crashed in it sounds like 2516 02:07:43.239 --> 02:07:43.920 people died. 2517 02:07:45.359 --> 02:07:47.319 Yeah, I think everybody died. They were about it was 2518 02:07:47.359 --> 02:07:49.439 a larger plane. There were about sixty people aboard. 2519 02:07:49.760 --> 02:07:55.119 So at some point Southern Airlines I did remember reading this. 2520 02:07:55.279 --> 02:07:57.760 Southern Airlines did a bankruptcy, and I don't think it 2521 02:07:57.880 --> 02:08:03.920 was all that long ago and became Southern Express Airlines. 2522 02:08:04.840 --> 02:08:07.920 And I don't know how much the people are still in. 2523 02:08:08.720 --> 02:08:11.680 The one that I'm going on is Southern Express, and 2524 02:08:11.800 --> 02:08:16.079 I think Southern Airlines, I don't it's got to be 2525 02:08:16.159 --> 02:08:18.359 the same company. And it might have been through a 2526 02:08:18.479 --> 02:08:21.520 Chapter eleven they changed names, or maybe they were simply 2527 02:08:21.640 --> 02:08:25.680 trying to get out of their safety record. I don't know, 2528 02:08:25.920 --> 02:08:28.720 Like if you change your airlines' names, Chopper, do you 2529 02:08:28.800 --> 02:08:31.960 know anything about that, Like if someone's got a bad 2530 02:08:32.079 --> 02:08:36.000 safety record, like an airline, and then they changed the name, 2531 02:08:36.159 --> 02:08:38.159 did they start over with a safety record? 2532 02:08:39.199 --> 02:08:41.399 I really don't know. 2533 02:08:41.600 --> 02:08:43.399 I don't know either. I mean, that would be a 2534 02:08:43.520 --> 02:08:48.439 very interesting thing. They they did a bankruptcy on They 2535 02:08:48.520 --> 02:08:52.840 filed a chapter eleven on September twenty eight, twenty twelve, 2536 02:08:53.520 --> 02:08:58.079 and emerged from bankruptcy in twenty thirteen or fourteen. And 2537 02:08:58.199 --> 02:09:02.039 then Southern air took delivery of these passenger to cargo 2538 02:09:02.199 --> 02:09:05.479 converted aircrafts. I'm not sure how all that went down, 2539 02:09:05.560 --> 02:09:09.319 but anyhow, that's who I'm flying. That's unbelievable. You said, 2540 02:09:09.359 --> 02:09:10.560 these singers, they seem to have this. 2541 02:09:11.760 --> 02:09:14.399 Yeah, they seem to have the same name. So it's 2542 02:09:14.439 --> 02:09:18.479 called Southern Airways. And the one that made a highway 2543 02:09:18.560 --> 02:09:21.800 landing last year is called Southern Airways. And the really 2544 02:09:21.960 --> 02:09:26.880 tragic crash in seventy seven that's also Southern Airways. Wow, 2545 02:09:26.960 --> 02:09:29.079 their flight two forty two. There is even the wiki 2546 02:09:29.520 --> 02:09:33.520 Wikipedia page about it. So I kind of researched this 2547 02:09:33.600 --> 02:09:36.640 as a joke, but obviously the second crash encounter, that's 2548 02:09:36.920 --> 02:09:38.439 certainly not a joking matter. 2549 02:09:38.640 --> 02:09:42.800 No, it's crazy, man, terrible tragedy, and it was you know, 2550 02:09:42.960 --> 02:09:47.920 it's wild. Someone said never look up an airline safety record. 2551 02:09:48.199 --> 02:09:49.439 I mean, I figured that's the. 2552 02:09:49.520 --> 02:09:52.600 Sound of advice. Well, the good thing is und advice. 2553 02:09:52.640 --> 02:09:53.760 It's going to somewhere in. 2554 02:09:53.800 --> 02:09:56.840 Nebraska, right, Yeah, it's an hour. Yeah, it's a single 2555 02:09:56.920 --> 02:09:59.880 engine aircraft, and there's plenty of places. The last fla 2556 02:10:00.239 --> 02:10:03.960 you know, you can land in any cornfield without a problem. Exactly, 2557 02:10:04.159 --> 02:10:08.199 So is there any chopper? Is there any truth to this? 2558 02:10:09.199 --> 02:10:09.399 You know? 2559 02:10:10.079 --> 02:10:13.199 Are you safer in first class than you are in 2560 02:10:13.279 --> 02:10:15.920 the back? I mean, if a plane crashes and it doesn't, 2561 02:10:16.239 --> 02:10:18.760 are you safer in the front of the plane where 2562 02:10:18.840 --> 02:10:22.039 first class is compared to the back or honestly, there's 2563 02:10:22.119 --> 02:10:24.640 no difference. I think there's no difference. 2564 02:10:24.680 --> 02:10:27.840 It really depends upon how the crash is going to happen, 2565 02:10:27.920 --> 02:10:29.960 you know, if he's going nosey in or. 2566 02:10:30.239 --> 02:10:33.720 I mean just like an emergency landing, like like, does 2567 02:10:33.800 --> 02:10:34.920 it matter where you're at? 2568 02:10:36.239 --> 02:10:39.239 I probably do. It all depends on how that plane comes. 2569 02:10:39.680 --> 02:10:43.159 I keep on asking market. Has anyone ever survived because 2570 02:10:43.600 --> 02:10:45.800 they didn't have their food tray up? 2571 02:10:46.520 --> 02:10:49.840 Oh yeah, I know that landing. But you can see 2572 02:10:49.920 --> 02:10:53.640 turbulence and how that could throw your tablet away, yeah, 2573 02:10:53.760 --> 02:10:56.439 I know, or your food all over the place. But 2574 02:10:57.159 --> 02:11:00.960 now all you have to do is literally, like Frontiers, 2575 02:11:01.039 --> 02:11:03.560 I can take my tablet open the little back thing 2576 02:11:04.000 --> 02:11:07.239 like the little uh kickstand, and it fits right in 2577 02:11:07.359 --> 02:11:10.439 their seats and I can literally just watch my tablet. 2578 02:11:10.479 --> 02:11:12.800 I don't even have to use the tray now, Yeah, 2579 02:11:13.039 --> 02:11:15.920 I I just don't have that fear now about a 2580 02:11:15.960 --> 02:11:18.520 single prop versus a double prop. And I asked that 2581 02:11:18.720 --> 02:11:20.960 because this little plane I'm going to be on some 2582 02:11:21.119 --> 02:11:23.960 single prop. If you have a double prop, one of 2583 02:11:24.000 --> 02:11:27.039 the engines can go out and you can still fly 2584 02:11:27.560 --> 02:11:29.239 with plenty of power on the second one. 2585 02:11:29.560 --> 02:11:33.039 True if the pilot is up on his emergency procedures. 2586 02:11:33.119 --> 02:11:36.319 Yeah, but you're supposed to, I mean that. Yeah, without saying. 2587 02:11:36.119 --> 02:11:37.079 You you would think that. 2588 02:11:37.279 --> 02:11:41.920 But I would rather be in a single prop really 2589 02:11:42.279 --> 02:11:46.439 and lose the engine then worry about the experience level. 2590 02:11:47.640 --> 02:11:49.680 Yeah, but these are commercial pilots. 2591 02:11:50.279 --> 02:11:53.960 Yeah yeah, Okay, but remember how they just got fine. 2592 02:11:55.159 --> 02:11:55.479 Pilot. 2593 02:11:56.439 --> 02:12:00.359 Yeah, imagine D's reminding me they just got fine here 2594 02:12:00.439 --> 02:12:05.039 for unqualified product. Now, okay, listen, this one's crazy. We're 2595 02:12:05.119 --> 02:12:07.640 going to help out. Skip Skip. I'm going to take 2596 02:12:07.680 --> 02:12:10.560 a break and we're going to come back. I actually 2597 02:12:10.680 --> 02:12:13.840 have an expert up, believe it or not. I cannot 2598 02:12:13.920 --> 02:12:17.760 believe we have you ready for this, folks. Most people 2599 02:12:17.840 --> 02:12:19.560 have never heard of this company. I had to look 2600 02:12:19.600 --> 02:12:25.560 it up. AIRTV. We have an air TV issue, and 2601 02:12:25.720 --> 02:12:31.159 we actually have an air TV expert that's gonna help us. 2602 02:12:31.600 --> 02:12:34.600 Right after this, WO go with a sure thing Denver's 2603 02:12:34.640 --> 02:12:36.800 Best Roofer Excel Roofing dot com. 2604 02:12:36.960 --> 02:12:38.960 You don't pay a cent until you're content. 2605 02:12:42.359 --> 02:12:45.880 Time for an insurance checkup free, no obligation comparison call 2606 02:12:46.039 --> 02:12:49.279 Compass Insurance paying too much your coverage at dozens of 2607 02:12:49.359 --> 02:12:52.279 insurance companies find out now three O three seven seven 2608 02:12:52.319 --> 02:12:55.079 to one help. You'll think you're his only customer when 2609 02:12:55.119 --> 02:12:57.399 you choose Frank durand the real estate Man dot com 2610 02:12:57.640 --> 02:13:00.720 to list your home with Remax Alliance three oh three 2611 02:13:00.840 --> 02:13:02.479 nine two zero sixteen twenty two. 2612 02:13:11.720 --> 02:13:13.840 All right, three O three seven one three A two 2613 02:13:13.960 --> 02:13:17.319 five five. So Skip, you've got a problem with AIRTV. 2614 02:13:17.479 --> 02:13:19.880 You got the whole thing set up and for people 2615 02:13:20.000 --> 02:13:22.760 that don't know, AIRTV is like a hybrid, and I'm 2616 02:13:22.760 --> 02:13:25.279 going to go to an expert ATOM in a minute. 2617 02:13:25.439 --> 02:13:30.159 He used to work for Sling years ago and part 2618 02:13:30.199 --> 02:13:32.319 of his job had to do with AIRTV, so he 2619 02:13:32.479 --> 02:13:36.439 knows the product. But basically, Skip, what's going on is 2620 02:13:36.520 --> 02:13:39.600 you got all the way through the setup and Adam, 2621 02:13:39.680 --> 02:13:43.600 he's got it connected to the internet somehow, and he's 2622 02:13:43.720 --> 02:13:47.800 also going over the airwaves and skip. What is the 2623 02:13:48.000 --> 02:13:52.079 error message you're seeing? You can't get any locals right right? 2624 02:13:52.319 --> 02:13:55.520 See the air messages is let me let me get 2625 02:13:55.560 --> 02:13:56.359 my paper out here. 2626 02:13:56.520 --> 02:13:57.359 Yeah, what's it said? 2627 02:13:59.079 --> 02:14:06.000 That is that air TV box? Can I authentic? 2628 02:14:06.159 --> 02:14:06.399 It is? 2629 02:14:06.920 --> 02:14:09.920 It can't authenticate? So does it allow you to see 2630 02:14:10.039 --> 02:14:10.840 anything at all? 2631 02:14:11.760 --> 02:14:16.319 Yeah? I will watch everything around, just the local the 2632 02:14:16.439 --> 02:14:22.079 local stations like likes YO, CBS, Fox, NBC, anything that 2633 02:14:22.199 --> 02:14:24.479 has to do with Denver, I'm not able to see. 2634 02:14:24.600 --> 02:14:26.800 But wait a minute, are you saying, hold on, hold on, skip? 2635 02:14:26.920 --> 02:14:29.800 Can you see like a different market of Fox? Or 2636 02:14:29.880 --> 02:14:31.439 you simply can't get Fox? 2637 02:14:32.520 --> 02:14:32.560 No? 2638 02:14:32.720 --> 02:14:34.399 I what happens, Marc? 2639 02:14:35.000 --> 02:14:38.439 That's a straight it's a straightforward question. Can you get Fox? 2640 02:14:38.800 --> 02:14:41.000 But you can't get Fox thirty one Denver? 2641 02:14:41.920 --> 02:14:41.960 No? 2642 02:14:42.600 --> 02:14:45.319 No, he doesn't get to locals. So, Adam, what do 2643 02:14:45.399 --> 02:14:48.680 you know about this product? AIRTV? And am I correct 2644 02:14:48.720 --> 02:14:49.760 saying it's a hybrid? 2645 02:14:51.159 --> 02:14:53.239 Yeah, I mean basically what it does is that it's 2646 02:14:53.279 --> 02:14:55.680 almost like a router for your over the air channel. 2647 02:14:55.760 --> 02:14:58.840 So you have an intent on your house, you put 2648 02:14:58.920 --> 02:15:01.920 that into most The simple way is you plug at 2649 02:15:02.000 --> 02:15:04.239 the wire from the antenna straight into the TV. But 2650 02:15:04.359 --> 02:15:06.880 then it's you know, you have a limited you have 2651 02:15:06.920 --> 02:15:08.520 to go back and forth in between all your other 2652 02:15:08.600 --> 02:15:11.920 programs like Fox News or Food Network or anything else. 2653 02:15:12.199 --> 02:15:15.920 What AIRTV does It actually allows that those channels to 2654 02:15:16.000 --> 02:15:19.079 be integrated into the other programming through Sling TV. 2655 02:15:19.159 --> 02:15:21.359 So it glues them all together in a menu. 2656 02:15:22.640 --> 02:15:22.960 Correct. 2657 02:15:23.319 --> 02:15:25.880 Actually, in theory, that's a hell of a good idea. 2658 02:15:26.000 --> 02:15:32.079 So in other words, I always wish like Netflix, HBO, Max, Hulu. 2659 02:15:32.520 --> 02:15:35.760 I always wish like everything was right there where you 2660 02:15:35.880 --> 02:15:38.439 didn't have to exit one app and go into another. 2661 02:15:38.760 --> 02:15:41.840 But regardless, that's what this did. It glued some of 2662 02:15:41.880 --> 02:15:44.840 the national stuff with the with the network. Why would 2663 02:15:44.880 --> 02:15:47.359 he be getting a no authentication error? 2664 02:15:49.680 --> 02:15:51.600 Well, I guess my question would be, is this is 2665 02:15:51.680 --> 02:15:53.720 this a new problem or is this you're setting it 2666 02:15:53.800 --> 02:15:55.680 up for the first time in the experience game problem? 2667 02:15:56.560 --> 02:16:00.439 Uh No, I've had it. I've had since twenty two anyone. 2668 02:16:01.000 --> 02:16:04.159 And what happened is that went in and I did 2669 02:16:04.479 --> 02:16:08.800 I could the case and the data, and then when 2670 02:16:08.800 --> 02:16:11.840 I went back, I had I had no uh no, 2671 02:16:12.159 --> 02:16:15.479 uh local chattels. So I don't know what what that did. 2672 02:16:16.960 --> 02:16:17.560 Okay, yeah. 2673 02:16:17.600 --> 02:16:21.159 I mean, the best case scenario, or my recommendation is 2674 02:16:21.479 --> 02:16:23.439 is that on the back of your air TV there's 2675 02:16:23.479 --> 02:16:27.079 a small little hole that's a reset button that that 2676 02:16:27.199 --> 02:16:30.159 you can reset and kind of reinstall it. Yeah, use 2677 02:16:30.159 --> 02:16:32.559 the paper clip and reinstall it, because it sounds like 2678 02:16:32.600 --> 02:16:34.959 if you cleared your cash, you might have cleared out 2679 02:16:35.000 --> 02:16:37.120 some of the information so it doesn't recognize and so 2680 02:16:37.200 --> 02:16:41.120 you're gonna have to reset that reatast it to your account. 2681 02:16:41.280 --> 02:16:42.360 So it would be my recommendation. 2682 02:16:42.559 --> 02:16:45.000 So Adam, when you set that up, it must ask 2683 02:16:45.079 --> 02:16:47.079 for a ZIP code in order to figure out your 2684 02:16:47.159 --> 02:16:48.520 locals or how does that work? 2685 02:16:49.879 --> 02:16:50.079 Yeah? 2686 02:16:50.159 --> 02:16:53.200 It does, So skip that's what you got to do. 2687 02:16:53.440 --> 02:16:54.959 On the back of it, you say, and get a 2688 02:16:55.000 --> 02:16:57.719 paper clip and you can reset it. You know what 2689 02:16:57.840 --> 02:17:00.399 we're saying. Then you'll go through the setup up and 2690 02:17:00.559 --> 02:17:03.399 it's going to ask you information about the locals. But 2691 02:17:03.639 --> 02:17:07.559 also make sure that intenna is hooked up to that device, 2692 02:17:07.760 --> 02:17:10.280 because if the intenna's not hooked up, it won't find 2693 02:17:10.360 --> 02:17:10.920 the locals. 2694 02:17:12.319 --> 02:17:14.840 Know it sucked up. It sucked up because. 2695 02:17:14.760 --> 02:17:20.639 Then just reset it. I think Adam nailed its. 2696 02:17:20.680 --> 02:17:23.719 Adam, I could die. I could pay you to come over. 2697 02:17:23.680 --> 02:17:24.120 And help me. 2698 02:17:24.280 --> 02:17:27.479 No, listen, all you have to do, Skip, All you 2699 02:17:27.639 --> 02:17:29.360 have to do is get a pay per clip and 2700 02:17:29.479 --> 02:17:32.239 hit reset and then go through the menu to set 2701 02:17:32.319 --> 02:17:34.280 it up. And it's going to work for you. There's 2702 02:17:34.360 --> 02:17:37.600 no need for you to pay anybody. If it doesn't. 2703 02:17:38.040 --> 02:17:40.920 If it doesn't work, call back then maybe we'll figure 2704 02:17:41.000 --> 02:17:42.200 that part out to help you. 2705 02:17:42.360 --> 02:17:45.680 Okay, okay, because Mark, I just want to let you 2706 02:17:45.799 --> 02:17:48.639 know that that I have gone into the back of 2707 02:17:48.680 --> 02:17:52.079 the box and there's no little hole of poke. 2708 02:17:52.399 --> 02:17:52.840 Where is it? 2709 02:17:52.959 --> 02:17:56.040 Adam? To give them a better explanation. 2710 02:17:55.799 --> 02:17:58.159 There's so depending on whichersey do you have, there's a 2711 02:17:58.639 --> 02:18:00.760 there's I mean it's small. I mean it is the 2712 02:18:00.840 --> 02:18:02.600 only thing that you can fit in. There is basically 2713 02:18:02.639 --> 02:18:03.239 a paper clip. 2714 02:18:03.360 --> 02:18:04.760 Yees, so it is. 2715 02:18:04.879 --> 02:18:06.360 It is very small, and it's meant to be that 2716 02:18:06.520 --> 02:18:07.200 because you don't. 2717 02:18:07.000 --> 02:18:09.639 Want to And it's on the back of the box 2718 02:18:09.879 --> 02:18:13.799 in yep, poke that in and uh and it's tiny 2719 02:18:13.840 --> 02:18:16.079 as hell. It's not a button. The button's in the hole, 2720 02:18:16.479 --> 02:18:18.840 So skip, go look for it. You can always call 2721 02:18:18.959 --> 02:18:22.399 back in and then Adam, real quick, should I give 2722 02:18:22.479 --> 02:18:26.440 your number out for all AIRTV issues ever? 2723 02:18:26.799 --> 02:18:26.840 No? 2724 02:18:27.120 --> 02:18:29.760 Have them, have them, have them call, slaying the call. 2725 02:18:29.840 --> 02:18:33.639 Are you sure you don't want to become our AIRTV expert? 2726 02:18:35.360 --> 02:18:39.040 Kelly sign yes, Kelly saying yes, yes, I want the 2727 02:18:39.159 --> 02:18:42.600 phone calls. No, seriously, Adam, I do appreciate it big time. 2728 02:18:42.680 --> 02:18:44.600 Thank you. All right, listen, we've got a lot of 2729 02:18:44.639 --> 02:18:46.719 cook and we'll be talking to you tomorrow right here 2730 02:18:47.079 --> 02:18:48.399 on the Troubleshooter Network.