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<v Speaker 1>Welcome to the Sentient Code, where intelligence is engineered, autonomy

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<v Speaker 1>is emerging, and a line between human and machine grows thinner.

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<v Speaker 1>Each episode, we decode the algorithms, explore the robotics, and

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<v Speaker 1>examine the ideas shaping the future of artificial minds.

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<v Speaker 2>Welcome back to the deep Dive. Today's Tuesday, February seventeenth,

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<v Speaker 2>twenty twenty six, and honestly, staring at that date on

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<v Speaker 2>the calendar, I'm having a bit of a where did

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<v Speaker 2>the time go? Moment? Right, But it's more than that,

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<v Speaker 2>it's a how did the world change this fast? Moment?

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<v Speaker 3>It's disorienting, isn't it. The velocity of the last twenty

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<v Speaker 3>four months specifically has been unlike anything we've seen in

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<v Speaker 3>tech history.

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<v Speaker 2>I mean really, I was actually digging through my digital

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<v Speaker 2>archives this morning, you know, looking at some old notes

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<v Speaker 2>from late twenty twenty two, early twenty twenty three. Do

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<v Speaker 2>you remember the initial chat GPT craze vividly? Oh?

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<v Speaker 3>Absolutely, the wow factor of a computer writing a haikup

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<v Speaker 3>or a little poem.

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<v Speaker 2>Right, we were all losing our minds because a machine

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<v Speaker 2>could summarize an email or write a wedding toast. It

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<v Speaker 2>felt like absolute magic.

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<v Speaker 3>It did.

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<v Speaker 2>But looking back from where we sit right now in

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<v Speaker 2>early twenty twenty six, it feels a little bit like

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<v Speaker 2>looking at a telegraph machine.

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<v Speaker 3>It does. It seems almost quaint because those systems, as

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<v Speaker 3>impressive as they were, they were fundamentally passive.

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<v Speaker 2>I'm passive. That's the word.

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<v Speaker 3>They were waiting for you. You are the pilot. They

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<v Speaker 3>were just the engine. If you stop typing, they stopped

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<v Speaker 3>thinking exactly.

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<v Speaker 2>You had to prompt engineer your way to a result,

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<v Speaker 2>step by step by step. But today, today we are

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<v Speaker 2>talking about the shift that makes that era look like

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<v Speaker 2>the Stone Age. We're talking about the realization that AI

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<v Speaker 2>isn't just a tool you talk to anymore. It's a

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<v Speaker 2>tool that does things. It is moved from chat to act.

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<v Speaker 3>That is the critical distinction. That is the whole ballgame.

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<v Speaker 3>We have left the era conversation and entered the era

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<v Speaker 3>of agency.

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<v Speaker 2>So today we're doing a deep dive into agentic AI.

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<v Speaker 2>And I want to be clear right off the bat,

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<v Speaker 2>this isn't just another buzzword we're throwing around.

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<v Speaker 3>No, it's very real.

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<v Speaker 2>If you've been following the industry analysis, you know that

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<v Speaker 2>Gardner officially declared twenty twenty six the year of agentic AI.

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<v Speaker 3>And that's a significant declaration. You know, they don't just

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<v Speaker 3>throw those titles around lightly.

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<v Speaker 2>Well, I have to play Devil's advocate for a second here,

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<v Speaker 2>Gardner says a lot of things. In twenty twenty three,

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<v Speaker 2>they were hyping the metaverse pretty hard, and we all

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<v Speaker 2>saw how that played out.

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<v Speaker 3>That's a fair point, a very fair point.

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<v Speaker 2>Is this just another marketing slogan to sell enterprise software

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<v Speaker 2>or is there actually something different happening in the silicon.

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<v Speaker 3>It is fundamentally different. And the proof isn't just in

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<v Speaker 3>the marketing. It's in the deployment numbers. It's in the

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<v Speaker 3>actual usage. The statistic that jumped out at me from

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<v Speaker 3>the research stack you sent over is that by the

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<v Speaker 3>end of this year or so by the end of

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<v Speaker 3>twenty twenty six, forty percent of all enterprise applications will

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<v Speaker 3>embed task specific AI agents.

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<v Speaker 2>Forty percent.

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<v Speaker 3>That can be forty four zero. Now, to put that

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<v Speaker 3>in perspective, twelve months ago that number was less than

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<v Speaker 3>five percent.

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<v Speaker 2>Wow.

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<v Speaker 3>That is not a trend line. That is a vertical wall.

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<v Speaker 3>It's a step change.

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<v Speaker 2>That's adoption at a speed that usually breaks things. That's

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<v Speaker 2>scary fast.

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<v Speaker 3>It is, and the money follows. I mean, the market

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<v Speaker 3>is surging from about what seven point eight billion dollars

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<v Speaker 3>sort of projected fifty two billion dollars by twenty thirty.

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<v Speaker 3>But honestly, forget the dollars for a second. The reason

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<v Speaker 3>the spending is skyrocketing is utility. The promise of generative

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<v Speaker 3>AI was I'll help you, right. The promise of a

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<v Speaker 3>gentic AI is I'll do the work for you.

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<v Speaker 2>Okay, So that is our mission today. We are going

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<v Speaker 2>to cut through the noise. I want to unpack what

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<v Speaker 2>it actually means to have a digital colleague. And I

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<v Speaker 2>don't want the brochure version.

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<v Speaker 3>Right, Let's get under the hood.

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<v Speaker 2>I want to know how these things work. What is

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<v Speaker 2>physically happening when I give an instruction, Why is this

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<v Speaker 2>happening now in early twenty twenty six and not two

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<v Speaker 2>years ago? And frankly, I want to talk about the

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<v Speaker 2>messiness of it all, because I don't buy that it's

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<v Speaker 2>all smooth saling.

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<v Speaker 3>It is definitely not all smooth sailing, but it is

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<v Speaker 3>the tipping point where the capability finally caught up to

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<v Speaker 3>the science fiction.

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<v Speaker 2>So let's start with the basics. But let's go deep

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<v Speaker 2>definitions agentic AI. It sounds academical, little jargoning.

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<v Speaker 3>I'd be it.

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<v Speaker 2>Yeah, if I'm explaining this to a smart friend who

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<v Speaker 2>fell into a coma in twenty twenty four and just

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<v Speaker 2>woke up, what is the core difference between the AI

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<v Speaker 2>they knew and the agentic AI of twenty twenty six.

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<v Speaker 3>The simplest way to frame it is reactive.

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<v Speaker 2>Versus proactive, reactive versus proactive.

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<v Speaker 3>Traditional generative AI. The stuff from the coma days was reactive.

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<v Speaker 3>If you asked a question, it predicts the next word.

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<v Speaker 3>It gives you an answer. Maybe it writes some code,

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<v Speaker 3>but then it stops. It goes dormant. It has no

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<v Speaker 3>drive of its own.

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<v Speaker 2>It's a super smart encyclopedia, but it doesn't care if

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<v Speaker 2>the job gets done. It has no skin in the

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<v Speaker 2>game exactly.

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<v Speaker 3>It has no agency. Agentic AI, on the other hand,

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<v Speaker 3>has a goal. You don't give it a prompt. You

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<v Speaker 3>give it an objective.

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<v Speaker 2>An objective, so not write me an email about but

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<v Speaker 2>something bigger.

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<v Speaker 3>Much bigger, you say, book me a flight to London

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<v Speaker 3>under eight hundred dollars, or refactor this entire code base

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<v Speaker 3>to be Python three compliant. Or plan this whole marketing campaign,

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<v Speaker 3>and the agent figures out the how.

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<v Speaker 2>That's the key, right, the how. It's not just filling

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<v Speaker 2>in the blanks anymore.

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<v Speaker 3>Yes, it breaks the high level goal down into steps.

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<v Speaker 3>It executes those steps. It checks its own work, and

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<v Speaker 3>this is the most important part. It keeps going until

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<v Speaker 3>the job is done or it hits a hard wall

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<v Speaker 3>and needs help.

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<v Speaker 2>That checking its own work part is where I want

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<v Speaker 2>to drill in. Because in the old days, if I

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<v Speaker 2>asked a model to write code, it would write it.

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<v Speaker 2>If the code was broken, too bad, yep, your problem.

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<v Speaker 2>Now I had to copy and paste the error message

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<v Speaker 2>back in and say, hey, you messed up.

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<v Speaker 3>You were the feedback loop.

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<v Speaker 2>You were part of the machine, right, I was the debugger.

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<v Speaker 3>In an agentic system, the softer is the feedback loop.

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<v Speaker 3>This brings us to the anatomy of how these things function.

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<v Speaker 3>It's a pattern that's often referred to as the REACT.

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<v Speaker 2>Pattern react ore eACT yes, short.

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<v Speaker 3>For reason and act. It's a continuous loop that well,

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<v Speaker 3>it mimics how a human solves a problem.

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<v Speaker 2>Okay, let's make this tangible. I want to walk through

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<v Speaker 2>this loop. Let's say I am an agent I'm a

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<v Speaker 2>personal assistant agent. You give me a goal, find out

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<v Speaker 2>if my favorite band is playing in Chicago this year

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<v Speaker 2>and get tickets.

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<v Speaker 3>Okay, good example.

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<v Speaker 2>In the old version, the LM just hallucinates a date.

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<v Speaker 2>Because it's training data is two years old. It makes

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<v Speaker 2>something up right.

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<v Speaker 3>It confidently tells you, yes, they are playing in twenty

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<v Speaker 3>twenty one, and you're just frustrated.

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<v Speaker 2>So how does the react loop handle this? What's the

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<v Speaker 2>first thing I the agent do.

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<v Speaker 3>The first step is perception. The agent has to gather

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<v Speaker 3>information from its environment. It's not looking at its internal

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<v Speaker 3>training data anymore. It needs fresh data, live data.

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<v Speaker 2>Well knows it doesn't know precisely.

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<v Speaker 3>The reasoning part of its brain says, I don't know

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<v Speaker 3>the answer to this. I need to use a tool

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<v Speaker 3>to find out.

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<v Speaker 2>A tool, not just its own memory.

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<v Speaker 3>Yes, this is crucial. The agent has access to tools.

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<v Speaker 3>Think of these as APIs. It has a web search tool,

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<v Speaker 3>it has a ticket tool, it has access to your

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<v Speaker 3>calendar tool. So step one, it perceives the request.

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<v Speaker 2>Okay.

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<v Speaker 3>Step two planning. It engages in what we call chain

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<v Speaker 3>of thought reasoning. It literally talks to itself in the background.

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<v Speaker 3>It forms a strategy.

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<v Speaker 2>What is it saying, like? What does that internal monologue

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<v Speaker 2>look like?

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<v Speaker 3>It's saying, goal, buy tickets for the user's favorite band

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<v Speaker 3>in Chicago. Step one, I need to know who their

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<v Speaker 3>favorite band is. Let me check my memory. Ah, it's

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<v Speaker 3>the Lumineers. Okay. Step two search for the Lumineers tour

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<v Speaker 3>dates Chicago twenty twenty six. Step three, check users calendar

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<v Speaker 3>for conflicts on those dates. Step four if free, search

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<v Speaker 3>for tickets under their price limit. Step five purchase.

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<v Speaker 2>It creates a checklist, an actual plan.

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<v Speaker 3>Of attack exactly, and then comes the action. It calls

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<v Speaker 3>the web search tool. It executes that query.

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<v Speaker 2>Okay, so I the agent run the search, and let's

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<v Speaker 2>say the search comes back and says no tour dates

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<v Speaker 2>listed for Chicago in twenty twenty four of the bot

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<v Speaker 2>would just say sorry, no dates.

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<v Speaker 3>And give up right end of story. But an agent

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<v Speaker 3>moose to the next phase, observation and adaptation. It looks

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<v Speaker 3>at the output of the action result no dates in Chicago.

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<v Speaker 3>It evaluates this against the goal. The goal has not

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<v Speaker 3>been met, so it iterates.

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<v Speaker 2>It tries a different angle, doesn't just quit, yes.

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<v Speaker 3>It updates the plan. The reasoning part kicks in again.

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<v Speaker 3>It might think, Okay, maybe they aren't playing Chicago proper,

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<v Speaker 3>but what about a nearby city. Let me expand my

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<v Speaker 3>search radius to one hundred miles. Or maybe the dates

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<v Speaker 3>just haven't been announced yet. Let me check the band's

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<v Speaker 3>official Twitter account instead of a general search. That's a

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<v Speaker 3>better source.

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<v Speaker 2>It pivots. Yeah, it problem solves.

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<v Speaker 3>It pivots, It runs the loop again, search Twitter, observe result. Ah,

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<v Speaker 3>I see they're playing a festival in Milwaukee, which is

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<v Speaker 3>ninety minutes away. New plan. Check if the user is

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<v Speaker 3>willing to travel, cross reference their travel history. Hmm, they've

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<v Speaker 3>gone to Milwaukee for concerts before. This is a viable option.

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<v Speaker 2>That is a fundamental shift. It feels much more like

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<v Speaker 2>how I work. Yeah, if I hit a roadblock, I

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<v Speaker 2>don't just power down. I look for a window. I

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<v Speaker 2>try something else exactly.

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<v Speaker 3>That persistence, that goal seeking behavior is what defines agency.

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<v Speaker 2>But I want to clarify the architecture here because I

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<v Speaker 2>think a lot of people, even tech people, still confuse

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<v Speaker 2>the agent with the LLM. They think GPT five is

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<v Speaker 2>the agent.

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<v Speaker 3>No, and that's a vital distinction to make. Think of

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<v Speaker 3>the LLM, the GGT five or the clawed opus model

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<v Speaker 3>as the brain. The brain, it provides the reasoning, the language, understanding,

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<v Speaker 3>the logic. But a brain in a jar cannot type

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<v Speaker 3>an email. A brain in a jar cannot access a

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<v Speaker 3>database or click a button.

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<v Speaker 2>It needs a body, It needs hands, It needs a body.

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<v Speaker 3>The agent is the scaffolding around the brain. It includes

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<v Speaker 3>the tools we mentioned, which are the arms and legs.

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<v Speaker 3>It includes the sensors for perception, and crucially, it includes

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<v Speaker 3>memory systems.

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<v Speaker 2>This is something that came up a lot, the importance

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<v Speaker 2>of memory because llms typically have amnesia. Right, yeah, you

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<v Speaker 2>start a new chat. It has no idea who you are.

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<v Speaker 3>They do every time you start a new chat. It's

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<v Speaker 3>a blank slate. But an agent needs contact. It needs

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<v Speaker 3>to know what you asked last week. It needs to

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<v Speaker 3>know your preferences, your constraints.

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<v Speaker 2>So how do they solve the amnesia problem? How does

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<v Speaker 2>it remember?

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<v Speaker 3>We use something called vector databases.

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<v Speaker 2>Okay, without getting two into the map, weeds visualize that

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<v Speaker 2>for me. What is that?

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<v Speaker 3>Imagine a standard database, like a spreadsheet. You search for

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<v Speaker 3>the term client X, and it finds the row that

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<v Speaker 3>says client X. It's a literal keyword match. Simple a

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<v Speaker 3>vector database is more like a three D map of concepts.

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<v Speaker 3>When the agent learns something like the user hates early

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<v Speaker 3>morning flights, it converts that concept into a string of

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<v Speaker 3>numbers a vector, and places it in a specific spot

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<v Speaker 3>on this three D map. That spot might be near

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<v Speaker 3>other concepts like travel preferences or sleep habits, or being grumpy.

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<v Speaker 2>So it's storing the meaning, not just the keywords exactly.

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<v Speaker 3>So three weeks later, when you say book a trip

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<v Speaker 3>to Denver, the agent stands its memory map, sees the

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<v Speaker 3>trip concept, and it looks at what other concepts are

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<v Speaker 3>nearby in the map, and it finds the vector for

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<v Speaker 3>hates early morning flights. It retrieves that memory and injects

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<v Speaker 3>it into the planning step.

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<v Speaker 2>So it doesn't just book the six point zero am

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<v Speaker 2>flight because it's cheapest. It remembers all be cranky and

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<v Speaker 2>filters that option out precisely.

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<v Speaker 3>That long term persistence, that memory is what makes it

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<v Speaker 3>a colleague, not just a calculator.

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<v Speaker 2>So why is this happening now? I remember, back in

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<v Speaker 2>early twenty twenty three, there was that project called autogpt.

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<v Speaker 2>Do you remember that?

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<v Speaker 3>Oh? Absolutely, everyone was talking about it.

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<v Speaker 2>It was the GitHub repo heard round the world. Everyone

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<v Speaker 2>installed it. It promised to do exactly this, run loops,

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<v Speaker 2>achieve goals, but let's be honest, it kind of sucked.

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<v Speaker 3>It was a fascinating failure, a glorious, very expensive failure.

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<v Speaker 3>For many people.

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<v Speaker 2>It would get stuck in these infinite loops. It would

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<v Speaker 2>try to Google something, fail, try again, fail, and just

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<v Speaker 2>burn through your API credits until you went broke.

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<v Speaker 3>It was ambitious, but it was premature. In twenty twenty three,

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<v Speaker 3>the underlying models, the brains, just weren't smart enough. They

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<v Speaker 3>lacked the sophisticated reasoning capability to recover from errors or

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<v Speaker 3>to pivot effectively.

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<v Speaker 2>So what changed? What were the key breakthroughs in the

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<v Speaker 2>last say, eighteen months that made twenty twenty six the

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<v Speaker 2>year of the Agent.

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<v Speaker 3>There were three main pillars that all came together. First,

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<v Speaker 3>the reasoning models themselves got a lot better. Okay, we

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<v Speaker 3>saw the release of open ais O one series and Thropics,

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<v Speaker 3>Claude thinking models, and Google's Gemini Advanced. These models were

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<v Speaker 3>trained specifically to think before they speak. They are significantly

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<v Speaker 3>better at that planning step of the React loop.

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<v Speaker 2>They make better checklist, more robust.

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<v Speaker 3>Checklist, much better checklists, and they're less likely to be

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<v Speaker 3>distracted or go off the rails. Second is context windows.

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<v Speaker 2>Right, the amount of information they can hold it once exactly.

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<v Speaker 3>We went from a few thousand tokens to models that

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<v Speaker 3>can hold millions of tokens in their working memory. They

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<v Speaker 3>can read an entire book or a massive code based

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<v Speaker 3>instantly and understand it all at once, which.

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<v Speaker 2>Gives them the situational awareness they need to make good

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<v Speaker 2>decisions right.

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<v Speaker 3>And the third, and this is geeky, but crucial, is

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<v Speaker 3>reliable tool calling.

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<v Speaker 2>What does that mean?

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<v Speaker 3>In twenty twenty three, if you asked a model to

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<v Speaker 3>use a calculator, it might get the syntax wrong. It

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<v Speaker 3>might forget a bracket or a comma. It was clumsy.

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<v Speaker 3>Today the models are fine tuned to interface with software

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<v Speaker 3>with APIs almost perfectly. They know how to format the

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<v Speaker 3>request correctly every time.

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<v Speaker 2>It's the difference between a toddler trying to use a

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<v Speaker 2>hammer and a master carpenter using a hammer. The intent

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<v Speaker 2>was there, but the execution was messy.

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<v Speaker 3>That's a perfect analogy, and that reliability is what allowed

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<v Speaker 3>enterprise adoption to jump from five percent to forty percent.

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<v Speaker 3>You couldn't put the toddler in charge of your payroll.

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<v Speaker 3>You can put the carpenter in charge.

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<v Speaker 2>Which brings us to the next big evolution. In this story,

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<v Speaker 2>we've talked about the single agent, the single carpenter, but

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<v Speaker 2>the industry seems to have realized that one superbot isn't

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<v Speaker 2>the answer. Right, We're hearing a lot about the multi

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<v Speaker 2>agent revolution.

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<v Speaker 3>That's right. We moved from the solo model to the

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<v Speaker 3>squad model, from a single agent to a team the squad.

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<v Speaker 2>I like that, but play the skeptic for me. Why

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<v Speaker 2>do I need a squad? If GPT six or whatever

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<v Speaker 2>it is so smart, why can't it just do it all?

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<v Speaker 3>It comes down to what researchers call the generalist curse.

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<v Speaker 2>M HM, I unpack that for me.

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<v Speaker 3>Imagine you have a brilliant human genius, just an Einstein

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<v Speaker 3>level intellect. You ask them to write a beautiful poem.

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<v Speaker 3>They write a great poem. Then you ask them to

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<v Speaker 3>write a poem, and solve a complex calculus problem and

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<v Speaker 3>debug a Python script all at the same time.

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<v Speaker 2>Their brain melts. They'd be terrible at all.

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<v Speaker 3>Three their performance in each individual task drops significantly. This

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<v Speaker 3>happens to LLLMS two. It's a phenomenon called attention drift.

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<v Speaker 3>When you ask one model to hold the context for

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<v Speaker 3>five different disciplines legal coding, creative writing, data analysis, it

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<v Speaker 3>gets mediocre at all of them. It can't specialize.

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<v Speaker 2>So specialization is the fix. Just like with people.

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<v Speaker 3>Specialization is the fix. Just like a real company. You

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<v Speaker 3>don't hire one person to be your lawyer, your coder,

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<v Speaker 3>and your graphic designer. You hire a team of SAR specialists.

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<v Speaker 2>So walk me through how a squad tackles a problem.

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<v Speaker 2>Let's say we're building a new software feature. How does

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<v Speaker 2>that work?

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<v Speaker 3>Okay, so you have a supervisor agent. This is the boss,

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<v Speaker 3>the project manager. It takes your high level request build

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<v Speaker 3>a user authentication page for a new app.

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<v Speaker 2>And it doesn't write a single line of code itself,

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<v Speaker 2>not a line.

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<v Speaker 3>Its only job is to break the goal down and delegate.

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<v Speaker 2>Who does it call? Who's on the team.

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<v Speaker 3>It calls the researcher agent to look up best practices

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<v Speaker 3>for secure logins. It calls the coder agent, which is

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<v Speaker 3>fine tuned on code, to write the actual HTML and CSS.

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<v Speaker 3>But here is the most critical edition. It calls the

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<v Speaker 3>critic agent.

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<v Speaker 2>The critic. I like the sound of that.

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<v Speaker 3>The critic's only job is to look at the code

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<v Speaker 3>the coder wrote and try to break it. To be adversarial.

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<v Speaker 3>It finds bugs, It checks for security flaws, It says

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<v Speaker 3>this code is garbage. It doesn't handle this edge case.

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<v Speaker 2>Do it again. That is fascinating. We are literally building

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<v Speaker 2>the creative tension and quality control of a human team

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<v Speaker 2>into the software itself.

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<v Speaker 3>We are we are replicating the address serial nature of

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<v Speaker 3>human collaboration, and the data shows it works. Google Research

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<v Speaker 3>published a paper just last month in January twenty twenty

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<v Speaker 3>six that highlighted this specific dynamic.

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<v Speaker 2>What was the key finding?

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<v Speaker 3>They found that simply throwing more agents at a problem

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<v Speaker 3>isn't always better. If you have one hundred agents all

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<v Speaker 3>shouting at each other in a flat structure, you just

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<v Speaker 3>get chaos.

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<v Speaker 2>Right, too many cooks.

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<v Speaker 3>Exactly. The key is smart orchestration. It's about the hierarchy.

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<v Speaker 3>A small, well orchestrated team with a clear supervisor and

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<v Speaker 3>critic beats a massive, disorganized mob every single time.

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<v Speaker 2>So the manager agent is actually the most valuable piece

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<v Speaker 2>of code in the stack. Its ability to lead is

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<v Speaker 2>the real intelligence.

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<v Speaker 3>Exactly. The ability to delegate, review, and synthesize is the bottleneck.

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<v Speaker 3>Just like in a human organization.

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<v Speaker 2>Who are the players driving this right now? If I

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<v Speaker 2>want to hire a squad today, where do I go?

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<v Speaker 3>It's the big names you'd expect, but the tools are new.

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<v Speaker 3>Open Ai has their Frontier platform and the Codex desktop app,

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<v Speaker 3>which is heavily focused on this orchestration layer. Anthropic just

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<v Speaker 3>released Claude Opus four point six, which specifically features agent

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<v Speaker 3>teams that you can spin up with basically one click.

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<v Speaker 3>You just define the roles.

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<v Speaker 2>And for the developers listening who want to build their.

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<v Speaker 3>Own, you have open source frameworks like langgraf and crew ai.

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<v Speaker 3>These are libraries that let you build these custom org

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<v Speaker 3>charts in code. You define agent A is the researcher,

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<v Speaker 3>agent B is the writer, and you draw the lines

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<v Speaker 3>for how information flows between them.

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<v Speaker 2>It's like building a circuit board, but the components are

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<v Speaker 2>intelligent workers.

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<v Speaker 3>That's a beautiful way to put it. It's exactly that.

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<v Speaker 2>Okay, we've been very abstract for a while. I want

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<v Speaker 2>to ground this. I want to know what this feels

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<v Speaker 2>like on it Tuesday morning at my desk.

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<v Speaker 3>Let's do it.

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<v Speaker 2>The briefing material had a scenario about a Q two

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<v Speaker 2>sales trip. I want to roleplay this minute by minute,

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<v Speaker 2>because I think anyone who has ever planned a multi

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<v Speaker 2>stop business trip knows the specific kind of administrative hell

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00:17:58.440 --> 00:17:59.079
<v Speaker 2>it usually is.

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<v Speaker 3>Let's do it's a perfect use case.

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<v Speaker 2>Okay, set the scene. It's nine zero zero. Am I

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<v Speaker 2>need to plan a trip to Europe to visit twelve

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<v Speaker 2>key accounts in twenty twenty four, I'm opening Expedia, I'm

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<v Speaker 2>opening Outlook, I'm opening Salesforce. I'm checking visa requirements on

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<v Speaker 2>some government website. I'm probably crying a little bit.

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<v Speaker 3>It's a four hour task easily, and you'll make mistakes easily.

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<v Speaker 2>Now, in twenty twenty six, I open my agent interface.

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<v Speaker 2>What do I type?

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<v Speaker 3>You type one single paragraph, something like plan my Q

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<v Speaker 3>two sales trip to Europe for my twelve key accounts,

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<v Speaker 3>book flights and hotels, keep the total budget under eight

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<v Speaker 3>thousand dollars, Schedule meetings with the primary decision makers at

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<v Speaker 3>each company, and prepare customized proposals for each one. Oh,

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<v Speaker 3>and flag any potential risks.

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<v Speaker 2>Okay, a hit enter, does it just spit out a

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<v Speaker 2>PDF instantly? What happens next?

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<v Speaker 3>No, and this is important. It thinks you might see

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<v Speaker 3>a little status bar that says planning workflow or assembling team.

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<v Speaker 3>Then behind the scenes, the squad activates.

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<v Speaker 2>Who goes first, who gets the first assignment.

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<v Speaker 3>The research agent probably kicks off first. It dives into

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<v Speaker 3>your CRM. It's pulling up the contact info for the

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<v Speaker 3>twelve accounts. But it's not just that. It's also going

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<v Speaker 3>to LinkedIn and Google News. It's building a real time dossier.

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<v Speaker 2>What's it looking for?

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<v Speaker 3>Things like client A just had a bad earnings call,

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<v Speaker 3>their budget is tight, they're cost conscious right now. Or

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<v Speaker 3>client BE just hired a new CTO three weeks ago.

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<v Speaker 3>She has a background in cloud security.

432
00:19:20.480 --> 00:19:22.960
<v Speaker 2>So it's finding the crucial context that I would have

433
00:19:23.079 --> 00:19:24.359
<v Speaker 2>missed or forgotten to look for.

434
00:19:24.559 --> 00:19:29.119
<v Speaker 3>Right Meanwhile, concurrently, the travel agent is fighting with the budget.

435
00:19:28.799 --> 00:19:31.119
<v Speaker 2>Agent, fighting you mean negotiating.

436
00:19:30.680 --> 00:19:34.440
<v Speaker 3>Literally negotiating. The travel agent finds a great direct flight,

437
00:19:34.559 --> 00:19:38.279
<v Speaker 3>but it's twelve hundred dollars. The budget agent immediately rejects

438
00:19:38.279 --> 00:19:40.480
<v Speaker 3>it and says, no, our hardcat for the whole trip

439
00:19:40.519 --> 00:19:44.880
<v Speaker 3>is eight dollars. That flight is inefficient. Find something cheaper.

440
00:19:44.960 --> 00:19:46.079
<v Speaker 2>So it's an internal debate.

441
00:19:46.400 --> 00:19:50.599
<v Speaker 3>Yes, the travel agent iterates, okay, if we fly into

442
00:19:50.720 --> 00:19:52.960
<v Speaker 3>Munich instead of Frankfurt and take a one hour train.

443
00:19:53.160 --> 00:19:56.200
<v Speaker 3>We save four hundred dollars. The budget agent.

444
00:19:55.960 --> 00:19:58.480
<v Speaker 2>Approves, and the calendar agent what's it doing.

445
00:19:58.880 --> 00:20:01.599
<v Speaker 3>The calendar agent is due the part humans hate most.

446
00:20:01.920 --> 00:20:05.480
<v Speaker 3>It's already sending out polite, professional emails to the assistance

447
00:20:05.519 --> 00:20:08.519
<v Speaker 3>of those twelve decision makers. Wow, it says, hi, host

448
00:20:08.599 --> 00:20:10.880
<v Speaker 3>name will be in town on the fourteenth? Does two

449
00:20:10.920 --> 00:20:14.279
<v Speaker 3>point zero pm work for a meeting? It's handling all

450
00:20:14.279 --> 00:20:16.880
<v Speaker 3>the time zone math. It's handling the inevitable back and

451
00:20:16.880 --> 00:20:19.240
<v Speaker 3>forth of No, he's busy, then how about four point

452
00:20:19.319 --> 00:20:22.200
<v Speaker 3>zero pm on the fifteenth. It's a full on negotiation.

453
00:20:22.400 --> 00:20:24.000
<v Speaker 2>And the proposal agent, this.

454
00:20:24.039 --> 00:20:26.319
<v Speaker 3>Is the heavy lifter. It takes the research from that

455
00:20:26.359 --> 00:20:29.799
<v Speaker 3>first agent. Client A is cost conscious and it generates

456
00:20:29.839 --> 00:20:33.480
<v Speaker 3>a slide deck that emphasizes ROI and long term cost savings.

457
00:20:33.920 --> 00:20:36.559
<v Speaker 3>For Client B, the one with the new CTO. It

458
00:20:36.680 --> 00:20:40.960
<v Speaker 3>highlights our products advanced security features. It's tailoring the pitch automatically.

459
00:20:41.079 --> 00:20:43.839
<v Speaker 2>And finally, the risk agent, the paranoid.

460
00:20:43.400 --> 00:20:46.839
<v Speaker 3>One, the necessary one. It's scanning the horizon. It's checking

461
00:20:46.839 --> 00:20:49.759
<v Speaker 3>for things you'd never think of. Alert there is a

462
00:20:49.759 --> 00:20:52.440
<v Speaker 3>planned rail strike in Germany on the fifteenth your travel day.

463
00:20:53.279 --> 00:20:56.200
<v Speaker 3>Alert the euro To dollar exchange rate is volatile. This

464
00:20:56.279 --> 00:21:00.559
<v Speaker 3>week budget impact could be five percent higher. Flags these

465
00:21:00.599 --> 00:21:01.039
<v Speaker 3>things for you.

466
00:21:01.880 --> 00:21:03.960
<v Speaker 2>So let's say an hour goes by, I get a

467
00:21:04.000 --> 00:21:07.079
<v Speaker 2>notification on my screen trip planned. I open it up.

468
00:21:07.240 --> 00:21:07.960
<v Speaker 2>What do I see?

469
00:21:08.079 --> 00:21:11.279
<v Speaker 3>You see a clean dashboard, You see the full itinerary.

470
00:21:11.839 --> 00:21:13.680
<v Speaker 3>You see the draft emails ready to be sent to

471
00:21:13.720 --> 00:21:17.079
<v Speaker 3>your contacts. You see links to the customized slide decks,

472
00:21:17.599 --> 00:21:20.119
<v Speaker 3>and you see a list of flags for review.

473
00:21:19.759 --> 00:21:22.000
<v Speaker 2>From the risk agent and at the bottom and at.

474
00:21:21.920 --> 00:21:24.799
<v Speaker 3>The bottom a single button approve and execute.

475
00:21:24.920 --> 00:21:27.200
<v Speaker 2>If I hit that button, what happens.

476
00:21:27.279 --> 00:21:29.480
<v Speaker 3>Gay credit card is charged for the flights and hotels,

477
00:21:29.640 --> 00:21:32.160
<v Speaker 3>The calendar invites are sent, the files are saved to

478
00:21:32.200 --> 00:21:35.480
<v Speaker 3>the right folders. It's done. The whole four hour nightmare

479
00:21:35.559 --> 00:21:38.200
<v Speaker 3>is done in sixty minutes, and you spend maybe five

480
00:21:38.240 --> 00:21:40.359
<v Speaker 3>of them writing the prompt and reviewing the plan.

481
00:21:40.640 --> 00:21:43.119
<v Speaker 2>That is seductive. I mean the productivity gain there isn't

482
00:21:43.160 --> 00:21:45.000
<v Speaker 2>ten percent. It's not even one hundred percent. It's one

483
00:21:45.000 --> 00:21:45.680
<v Speaker 2>thousand percent.

484
00:21:45.920 --> 00:21:48.480
<v Speaker 3>That's why companies are scrambling to deploy this. And it's

485
00:21:48.480 --> 00:21:51.559
<v Speaker 3>not just for sales trips. We're seeing devon style agents

486
00:21:51.599 --> 00:21:55.119
<v Speaker 3>in software development increasing velocity by three to five x.

487
00:21:55.200 --> 00:21:57.400
<v Speaker 2>They're writing and testing their own code exactly.

488
00:21:57.640 --> 00:22:00.640
<v Speaker 3>We're seeing customer service agents resolving a eighty percent of

489
00:22:00.680 --> 00:22:04.200
<v Speaker 3>tickets and up selling customers to new plans, all without

490
00:22:04.240 --> 00:22:05.240
<v Speaker 3>a human involved.

491
00:22:05.319 --> 00:22:07.799
<v Speaker 2>It sounds perfect. It sounds like we've solved work.

492
00:22:07.960 --> 00:22:08.920
<v Speaker 3>It sounds perfect.

493
00:22:09.400 --> 00:22:12.799
<v Speaker 2>Uh, let's stop you there, because I don't believe in perfect.

494
00:22:13.000 --> 00:22:15.599
<v Speaker 2>And that Gartner report, the same one that hyped the

495
00:22:15.680 --> 00:22:18.759
<v Speaker 2>Year of the Agent, dropped a very sobering statistic that

496
00:22:18.799 --> 00:22:19.359
<v Speaker 2>you pointed out.

497
00:22:19.400 --> 00:22:20.680
<v Speaker 3>You're referring to the failure rate.

498
00:22:20.839 --> 00:22:24.000
<v Speaker 2>Yes, forty percent of agentic projects may be canceled by

499
00:22:24.000 --> 00:22:26.640
<v Speaker 2>the end of twenty twenty seven. That is almost a

500
00:22:26.680 --> 00:22:29.759
<v Speaker 2>coin flip. If this tech is so amazing, why is

501
00:22:29.799 --> 00:22:31.759
<v Speaker 2>nearly half of it destined for the trash heap?

502
00:22:32.079 --> 00:22:36.079
<v Speaker 3>Because agency brings new, much higher stakes risks. When you

503
00:22:36.119 --> 00:22:39.000
<v Speaker 3>move from chat to act, the cost of an error

504
00:22:39.119 --> 00:22:40.000
<v Speaker 3>just explodes.

505
00:22:40.200 --> 00:22:43.119
<v Speaker 2>Let's talk about that. Hallucinations. We used to laugh about

506
00:22:43.119 --> 00:22:44.839
<v Speaker 2>them in twenty twenty three when a bot made up

507
00:22:44.839 --> 00:22:47.799
<v Speaker 2>a court case or a fake historical fact. But what

508
00:22:47.920 --> 00:22:49.519
<v Speaker 2>happens when an agent hallucinates.

509
00:22:49.799 --> 00:22:52.519
<v Speaker 3>If a chat bot hallucinates, you read it, you roll

510
00:22:52.559 --> 00:22:55.480
<v Speaker 3>your eyes, and you say, that's wrong, no harm done.

511
00:22:56.079 --> 00:22:59.599
<v Speaker 3>If an agent hallucinates, it books a non refundable first

512
00:22:59.640 --> 00:23:03.799
<v Speaker 3>class flight to Sydney, Australia instead of Sydney Nova Scotia. Oh,

513
00:23:04.200 --> 00:23:07.240
<v Speaker 3>it transfers ten thousand dollars to the wrong vendor because

514
00:23:07.240 --> 00:23:10.480
<v Speaker 3>it misread an invoice. It deletes a production database because

515
00:23:10.519 --> 00:23:13.759
<v Speaker 3>it misunderstood the instruction, clean up the test environment.

516
00:23:14.079 --> 00:23:19.119
<v Speaker 2>It's a confident mistake with real world often irreversible.

517
00:23:18.440 --> 00:23:23.200
<v Speaker 3>Consequences exactly, and agents are incredibly confident they will execute

518
00:23:23.240 --> 00:23:26.240
<v Speaker 3>a bad plan with one hundred percent conviction. And because

519
00:23:26.240 --> 00:23:28.440
<v Speaker 3>they can run autonomously in the background, you might not

520
00:23:28.519 --> 00:23:31.000
<v Speaker 3>catch the mistake until the money is gone.

521
00:23:30.880 --> 00:23:34.039
<v Speaker 2>Which leads to the security nightmare. I've heard this term

522
00:23:34.039 --> 00:23:37.119
<v Speaker 2>being thrown around shadow agents. It sounds like a spy novel,

523
00:23:37.160 --> 00:23:39.640
<v Speaker 2>but I'm guessing it's just Bob in Accounting going rogue.

524
00:23:39.680 --> 00:23:43.000
<v Speaker 3>It is exactly Bob in accounting. Look, these tools are

525
00:23:43.000 --> 00:23:46.480
<v Speaker 3>becoming incredibly accessible. Bob is tired of copy pasting data

526
00:23:46.480 --> 00:23:49.519
<v Speaker 3>from Excel to SAP all day. It's boring, so he

527
00:23:49.559 --> 00:23:52.279
<v Speaker 3>spins up his own custom agent using a simple tool

528
00:23:52.319 --> 00:23:55.160
<v Speaker 3>like crewe AI. He gives it his log in credentials

529
00:23:55.200 --> 00:23:57.880
<v Speaker 3>to the corporate network. He tells it. Every day at

530
00:23:57.880 --> 00:24:01.599
<v Speaker 3>five pm, take this spreadsheet and upload it to this system.

531
00:24:02.039 --> 00:24:03.079
<v Speaker 3>Do my work for me.

532
00:24:03.599 --> 00:24:06.400
<v Speaker 2>And now there's an unmonitored, unapproved bot running on the

533
00:24:06.400 --> 00:24:09.039
<v Speaker 2>corporate network with Bob's permissions.

534
00:24:08.680 --> 00:24:11.599
<v Speaker 3>A bot that has had no security audit. A bot

535
00:24:11.599 --> 00:24:14.880
<v Speaker 3>that might be sending sensitive financial data to a public

536
00:24:15.079 --> 00:24:19.640
<v Speaker 3>LMAPI for processing, violating all sorts of data privacy laws.

537
00:24:20.079 --> 00:24:23.079
<v Speaker 3>Cybersecurity teams are absolutely terrified. They call it the new

538
00:24:23.119 --> 00:24:26.400
<v Speaker 3>shadow it. But it's worse because these things act, they

539
00:24:26.400 --> 00:24:27.680
<v Speaker 3>have agency, so.

540
00:24:27.599 --> 00:24:30.680
<v Speaker 2>The IT department is scrambling to even find to inventory

541
00:24:30.759 --> 00:24:32.480
<v Speaker 2>these rogue colleagues they are.

542
00:24:32.519 --> 00:24:35.119
<v Speaker 3>And then there's the cost. We said operational costs are

543
00:24:35.160 --> 00:24:37.079
<v Speaker 3>down because you save on labor, but we have to

544
00:24:37.079 --> 00:24:38.039
<v Speaker 3>talk about cloudshock.

545
00:24:38.119 --> 00:24:39.119
<v Speaker 2>Cloud shock, what's that?

546
00:24:39.440 --> 00:24:42.400
<v Speaker 3>Running a react loop is computationally expensive. Every time the

547
00:24:42.400 --> 00:24:46.160
<v Speaker 3>agent thinks, plans, checks its work, or iterates. That is

548
00:24:46.200 --> 00:24:48.839
<v Speaker 3>a call to a high end model like GPT five

549
00:24:49.000 --> 00:24:52.559
<v Speaker 3>or Opus. That costs money. Right now, if you have

550
00:24:52.640 --> 00:24:55.359
<v Speaker 3>a fleet of agents running loops twenty four to seven

551
00:24:55.839 --> 00:24:57.839
<v Speaker 3>and one of them gets stuck in a loop, maybe

552
00:24:57.880 --> 00:24:59.720
<v Speaker 3>it's trying to solve a problem. It just can't solve.

553
00:25:00.119 --> 00:25:03.200
<v Speaker 3>It can burn through ten twenty thousand dollars of compute

554
00:25:03.240 --> 00:25:05.240
<v Speaker 3>over a weekend without anyone noticing.

555
00:25:05.440 --> 00:25:08.119
<v Speaker 2>Ouch. So you come in Monday morning to a bill

556
00:25:08.200 --> 00:25:10.680
<v Speaker 2>that completely wipes out your quarterly budget.

557
00:25:10.839 --> 00:25:15.440
<v Speaker 3>It's happening. So this all leads to a massive urgent

558
00:25:15.519 --> 00:25:18.599
<v Speaker 3>focus on governance. The human in the loop isn't just

559
00:25:18.640 --> 00:25:21.920
<v Speaker 3>a nice to have feature. It's a non negotiable safety belt.

560
00:25:22.160 --> 00:25:25.680
<v Speaker 2>You absolutely need that approve and execute button for anything important.

561
00:25:25.720 --> 00:25:27.480
<v Speaker 2>You need audit logs to see what it did.

562
00:25:27.640 --> 00:25:30.319
<v Speaker 3>It's the new safety protocol. You wouldn't let an intern

563
00:25:30.400 --> 00:25:32.440
<v Speaker 3>have the keys to the company bank account on their

564
00:25:32.480 --> 00:25:34.720
<v Speaker 3>first day, you can't let an agent either.

565
00:25:35.119 --> 00:25:38.359
<v Speaker 2>So assuming we can put guardrails on Bob's bot and

566
00:25:38.400 --> 00:25:41.799
<v Speaker 2>we can stop the cloud shock with proper monitoring, where

567
00:25:41.839 --> 00:25:43.759
<v Speaker 2>is this going. Let's look at the future of work,

568
00:25:43.880 --> 00:25:45.880
<v Speaker 2>because if agents are doing the research, the booking, the

569
00:25:45.920 --> 00:25:49.319
<v Speaker 2>coding and the writing, what am I doing? What's left?

570
00:25:49.640 --> 00:25:51.960
<v Speaker 3>The shift is happening right now. We are moving from

571
00:25:52.000 --> 00:25:55.599
<v Speaker 3>a world of creators to a world of orchestrators or supervisors.

572
00:25:55.880 --> 00:25:59.319
<v Speaker 2>Unpack that distinction for me, creator versus orchestrator.

573
00:26:00.000 --> 00:26:02.839
<v Speaker 3>Over the last thirty years of the knowledge economy, Your

574
00:26:02.920 --> 00:26:06.160
<v Speaker 3>value was defined by your output. Could you write the code?

575
00:26:06.200 --> 00:26:09.480
<v Speaker 3>Could you design the slide? Could you draft the legal proof?

576
00:26:09.559 --> 00:26:11.799
<v Speaker 3>You were the maker, You did the thing right.

577
00:26:11.960 --> 00:26:13.640
<v Speaker 2>Your hands are on the keyboard exactly.

578
00:26:14.279 --> 00:26:17.559
<v Speaker 3>Now. The agents are the makers. They create the raw outputs.

579
00:26:17.599 --> 00:26:20.160
<v Speaker 3>So your value shifts up a level. Your value is

580
00:26:20.200 --> 00:26:23.799
<v Speaker 3>now can you define the goal with perfect clarity? Can

581
00:26:23.799 --> 00:26:27.440
<v Speaker 3>you evaluate the plan the agent proposes? Can you supervise

582
00:26:27.519 --> 00:26:29.960
<v Speaker 3>the team of agents in spot when they're going off track?

583
00:26:30.319 --> 00:26:33.880
<v Speaker 2>So the new essential skill is leadership, But it's about

584
00:26:33.960 --> 00:26:36.480
<v Speaker 2>leading robots, not people.

585
00:26:37.039 --> 00:26:39.880
<v Speaker 3>And that is a different skill set. It requires extreme

586
00:26:39.920 --> 00:26:43.640
<v Speaker 3>clarity and precision. Ambiguity is the enemy of an agent.

587
00:26:43.920 --> 00:26:46.200
<v Speaker 3>If you give a vague instruction to a human, they'll

588
00:26:46.240 --> 00:26:49.440
<v Speaker 3>probably ask for clarification or use their common sense. If

589
00:26:49.440 --> 00:26:51.640
<v Speaker 3>you give a vague instruction to an agent, it will

590
00:26:51.640 --> 00:26:54.200
<v Speaker 3>find the most literal and often most disastrous way to

591
00:26:54.240 --> 00:26:54.799
<v Speaker 3>interpret it.

592
00:26:55.039 --> 00:26:58.079
<v Speaker 2>So we all have to become prompt engineering project managers.

593
00:26:58.119 --> 00:26:59.559
<v Speaker 2>That's the new job in a way.

594
00:26:59.720 --> 00:27:03.799
<v Speaker 3>Yet, yes, the question changes from will agents change everything?

595
00:27:03.960 --> 00:27:07.279
<v Speaker 3>To how fast can you learn to lead them effectively?

596
00:27:07.680 --> 00:27:10.000
<v Speaker 2>And looking a bit further out, let's say twenty twenty

597
00:27:10.039 --> 00:27:13.000
<v Speaker 2>seven twenty twenty eight. If this trajectory holds, what does

598
00:27:13.000 --> 00:27:14.160
<v Speaker 2>the economy even look like?

599
00:27:14.680 --> 00:27:17.759
<v Speaker 3>We expect to see fully autonomous ecosystems. We're talking about

600
00:27:17.839 --> 00:27:21.000
<v Speaker 3>ninety percent of B to B buying being intermediated by agents.

601
00:27:21.079 --> 00:27:23.200
<v Speaker 2>Ninety percent. That seems incredibly high.

602
00:27:23.240 --> 00:27:26.000
<v Speaker 3>Think about it. Why would a human procurement officer want

603
00:27:26.000 --> 00:27:28.279
<v Speaker 3>to have six phone calls with a human sales rep.

604
00:27:28.559 --> 00:27:32.519
<v Speaker 3>It's slow, it involves small talk, it involves human bias

605
00:27:32.599 --> 00:27:33.799
<v Speaker 3>and scheduling conflicts.

606
00:27:33.839 --> 00:27:35.119
<v Speaker 2>True, it's inefficient.

607
00:27:35.440 --> 00:27:38.519
<v Speaker 3>In the very near future, my company's buying agent will

608
00:27:38.559 --> 00:27:41.599
<v Speaker 3>talk directly to your company's selling agent. They will negotiate

609
00:27:41.680 --> 00:27:44.839
<v Speaker 3>pricing based on real time supply and demand data. They

610
00:27:44.880 --> 00:27:47.920
<v Speaker 3>will verify compliance with regulations. They will draft and sign

611
00:27:47.960 --> 00:27:50.720
<v Speaker 3>a smart contract. They will execute the transfer of money.

612
00:27:50.880 --> 00:27:52.759
<v Speaker 2>So we're talking about trillions of dollars in B to

613
00:27:52.839 --> 00:27:53.720
<v Speaker 2>B spend.

614
00:27:53.400 --> 00:27:58.079
<v Speaker 3>Happening conversationally between algorithms. We're talking about fifteen trillion dollars

615
00:27:58.079 --> 00:28:02.200
<v Speaker 3>in spend being handled with human means only supervising the process,

616
00:28:02.480 --> 00:28:03.440
<v Speaker 3>not executing it.

617
00:28:03.680 --> 00:28:06.759
<v Speaker 2>The global economy becomes a conversation between.

618
00:28:06.359 --> 00:28:10.319
<v Speaker 3>Machines while we sleep or while we do more interesting things.

619
00:28:10.359 --> 00:28:13.400
<v Speaker 2>Hopefully that is a lot to process. It's exciting, but

620
00:28:13.440 --> 00:28:14.720
<v Speaker 2>it's also a little alienating.

621
00:28:14.920 --> 00:28:18.000
<v Speaker 3>It is it's a new layer of abstraction over reality,

622
00:28:18.039 --> 00:28:20.279
<v Speaker 3>and that always feels strange at first.

623
00:28:20.559 --> 00:28:22.880
<v Speaker 2>So let's wrap this up. If we have to summarize

624
00:28:22.880 --> 00:28:25.200
<v Speaker 2>the year of the Agent, it's that we have crossed

625
00:28:25.240 --> 00:28:28.480
<v Speaker 2>the rubicon. We aren't going back to dumb chatbots. This

626
00:28:28.640 --> 00:28:29.640
<v Speaker 2>is the new reality.

627
00:28:29.839 --> 00:28:34.039
<v Speaker 3>No agents that can plan, act and adapt. That is

628
00:28:34.079 --> 00:28:36.680
<v Speaker 3>the new baseline for what we expect from AI.

629
00:28:37.000 --> 00:28:39.680
<v Speaker 2>But the big picture takeaway from ME isn't just about replacement.

630
00:28:39.960 --> 00:28:42.559
<v Speaker 2>It's about the friction of adoption. It's about the fact

631
00:28:42.759 --> 00:28:46.079
<v Speaker 2>that these things are brilliant, but they are also dangerous

632
00:28:46.119 --> 00:28:49.839
<v Speaker 2>if unmanaged. They are powerful new employees that need to

633
00:28:49.839 --> 00:28:51.640
<v Speaker 2>be trained and supervised.

634
00:28:51.839 --> 00:28:55.000
<v Speaker 3>It's about partnership, but it's a partnership where you have

635
00:28:55.039 --> 00:28:56.599
<v Speaker 3>to be the senior partner. You have to be the

636
00:28:56.720 --> 00:28:58.559
<v Speaker 3>vigilant boss, at least for now.

637
00:28:58.839 --> 00:29:00.480
<v Speaker 2>I want to leave our listeners with a thought that

638
00:29:00.559 --> 00:29:02.920
<v Speaker 2>struck me while I was reading through the source material

639
00:29:03.319 --> 00:29:05.960
<v Speaker 2>on the human and the loop concept. It's a bit

640
00:29:06.000 --> 00:29:08.039
<v Speaker 2>of a provocation. Go for it. We talk about how

641
00:29:08.039 --> 00:29:10.680
<v Speaker 2>great it is to have these digital colleagues working twenty

642
00:29:10.720 --> 00:29:13.960
<v Speaker 2>four to seven. They don't sleep, they don't take breaks,

643
00:29:14.400 --> 00:29:17.279
<v Speaker 2>they learn our preferences perfectly. They handle our money. But

644
00:29:17.359 --> 00:29:18.200
<v Speaker 2>here's the catch.

645
00:29:18.279 --> 00:29:18.599
<v Speaker 3>Go on.

646
00:29:19.279 --> 00:29:21.240
<v Speaker 2>If the agent is doing the work at light speed,

647
00:29:21.519 --> 00:29:24.960
<v Speaker 2>analyzing data and generating plans in seconds, and then it

648
00:29:25.000 --> 00:29:28.400
<v Speaker 2>has to pause and wait for you to log on,

649
00:29:28.640 --> 00:29:31.359
<v Speaker 2>read the report and hit approve, at what point do

650
00:29:31.400 --> 00:29:34.440
<v Speaker 2>you stop being their boss and start becoming their bottleneck.

651
00:29:34.559 --> 00:29:36.160
<v Speaker 3>That is the ultimate question, isn't it.

652
00:29:36.240 --> 00:29:38.680
<v Speaker 2>If your team works twenty four to seven at the

653
00:29:38.680 --> 00:29:41.000
<v Speaker 2>speed of light and you work nine to five at

654
00:29:41.000 --> 00:29:44.240
<v Speaker 2>the speed of a human, you are the slow link

655
00:29:44.319 --> 00:29:46.160
<v Speaker 2>in the chain. You are the friction.

656
00:29:46.440 --> 00:29:48.759
<v Speaker 3>It forces you to up your game or to trust

657
00:29:48.759 --> 00:29:50.079
<v Speaker 3>the system and step aside.

658
00:29:50.240 --> 00:29:52.640
<v Speaker 2>Exactly So, tomorrow morning, when you look at your to

659
00:29:52.680 --> 00:29:55.880
<v Speaker 2>do list, I want you to ask yourself which part

660
00:29:55.920 --> 00:29:59.680
<v Speaker 2>of this requires my soul, my creativity, my judgment, and

661
00:29:59.720 --> 00:30:02.799
<v Speaker 2>which part belongs to the agent Because the agent is

662
00:30:02.839 --> 00:30:03.279
<v Speaker 2>ready for the.

663
00:30:03.200 --> 00:30:04.839
<v Speaker 3>Handoff and it's just waiting for your instruction.

664
00:30:04.960 --> 00:30:06.599
<v Speaker 2>Thanks for listening. We'll see you next time.
