WEBVTT 1 00:00:00.800 --> 00:00:11.000 Yeah, ripped, you need advice so you don't have the. 2 00:00:13.000 --> 00:00:15.400 Come running just as fast as you can. 3 00:00:16.679 --> 00:00:18.640 Shooter's gonna help come. 4 00:00:19.199 --> 00:00:22.320 Man, This is the Troubleshooter Show. 5 00:00:22.960 --> 00:00:23.079 Now. 6 00:00:23.600 --> 00:00:25.160 Tom Martino, Hi. 7 00:00:25.199 --> 00:00:28.679 Tom Martino here, welcome to the show. A good friend 8 00:00:28.719 --> 00:00:30.879 for many years and the owner of Fixed at twenty 9 00:00:30.920 --> 00:00:34.000 four to seven in the house, George Donaldson. Normally he 10 00:00:34.079 --> 00:00:37.000 sends underlings just kidding. He's it's a good guy, George. 11 00:00:37.039 --> 00:00:38.880 You lost weight. I don't want to bring that up, 12 00:00:39.079 --> 00:00:42.000 but you did it looked great, man. And uh and 13 00:00:42.880 --> 00:00:45.520 I'm not gonna ask how because everybody's got their own secrets. 14 00:00:45.799 --> 00:00:47.759 And I know Oprah got in trouble talking about it. 15 00:00:48.000 --> 00:00:50.399 But anyway, I. 16 00:00:49.799 --> 00:00:53.799 Lost weight too, and I'm trying to just do what's right. 17 00:00:54.200 --> 00:00:55.840 And then here's the deal. 18 00:00:56.520 --> 00:00:58.880 H Matt wants to talk about emissions. I want to 19 00:00:58.920 --> 00:01:02.840 talk about I want to talk about Oh wait, did 20 00:01:02.840 --> 00:01:03.479 he go away? 21 00:01:04.159 --> 00:01:07.040 Is he gone? That guy that wanted to talk he did? 22 00:01:07.439 --> 00:01:10.040 Okay, never mind, then call back, bro if you want 23 00:01:10.040 --> 00:01:12.200 to do it, because I'll be happy to help you. 24 00:01:13.879 --> 00:01:17.760 I want to talk about greedflation. Now. I don't believe 25 00:01:18.079 --> 00:01:19.799 truly that it's. 26 00:01:19.719 --> 00:01:23.480 There to the extent that the Democrats are saying. And 27 00:01:23.519 --> 00:01:27.439 again I'm not saying democrat versus Republican. I truly am not. 28 00:01:27.519 --> 00:01:30.920 I'm talking about inflation. I got an email saying, Tom, 29 00:01:30.959 --> 00:01:35.079 why do you doubt greedflation? Isn't that one of the 30 00:01:35.120 --> 00:01:37.000 reasons and the reason I'm talking to George about this. 31 00:01:37.280 --> 00:01:39.599 He owns fix at twenty four to seven. 32 00:01:39.640 --> 00:01:42.480 He's also just an entrepreneur for many years and has 33 00:01:42.560 --> 00:01:46.159 started many companies, and he sees the supply chain, he 34 00:01:46.239 --> 00:01:49.239 sees the retail consumer, he sees the end between the 35 00:01:49.280 --> 00:01:52.000 workers working their asses off to make a living with him. 36 00:01:52.400 --> 00:01:54.760 He sees it all right from every level. And he 37 00:01:54.879 --> 00:02:01.079 started as an electrician. So here's the bottom line. There 38 00:02:01.239 --> 00:02:04.840 is something going on, and I hope people recognize this 39 00:02:05.239 --> 00:02:09.439 for a discussion about society and not politics. I have 40 00:02:09.560 --> 00:02:13.080 my certain people that email me all the time that say. 41 00:02:12.960 --> 00:02:15.719 Ah, you're just trying to push an agenda. I'm not 42 00:02:15.719 --> 00:02:17.280 trying to push anything. I swear to God. 43 00:02:17.800 --> 00:02:20.199 Anybody who knows me knows I'm not trying to push 44 00:02:20.240 --> 00:02:24.159 an agenda. I am truly trying to make people aware 45 00:02:24.520 --> 00:02:26.520 of things in the marketplace. 46 00:02:26.560 --> 00:02:28.039 And by the way, if you do have. 47 00:02:28.039 --> 00:02:30.719 Questions going into the shoulder season, and we'll talk about 48 00:02:30.719 --> 00:02:33.479 what that is for a plumbing, heating, cooling, electric and trains. 49 00:02:33.520 --> 00:02:35.520 George is here, of course, he's here for that too. 50 00:02:36.000 --> 00:02:40.879 But as a businessman, we're told now and again, the 51 00:02:41.479 --> 00:02:45.520 playbook for any politician, and I mean any politician, whether 52 00:02:45.560 --> 00:02:49.879 you're conservative, whether you're liberal, whether you're progressive, whether you're communist, socialist, 53 00:02:49.960 --> 00:02:54.000 I don't care what you are capitalists, The playbook in 54 00:02:54.080 --> 00:02:55.879 politics is to make division. 55 00:02:56.560 --> 00:02:58.120 It is, no matter who you are. 56 00:02:58.400 --> 00:03:02.560 Don't you agree, Okay, they're doing a good job of that, 57 00:03:02.639 --> 00:03:05.360 But don't you think everyone doesn't I mean truly, I 58 00:03:05.360 --> 00:03:10.039 mean point out differences and divisions saying they're coming for you. 59 00:03:10.879 --> 00:03:12.800 I mean, I think it's gotten. I mean, has it not? 60 00:03:12.919 --> 00:03:16.240 Has gotten so much more extreme in the last five 61 00:03:16.319 --> 00:03:19.280 ten years than it ever was. I mean, look, the 62 00:03:19.280 --> 00:03:23.039 reason why good politicians won't run, now, good people won't 63 00:03:23.120 --> 00:03:26.599 run is because you can guarantee. Look, everybody, I don't 64 00:03:26.599 --> 00:03:29.080 care who you are, has some sort of past. Of course, 65 00:03:29.240 --> 00:03:31.599 right you and your family through the mud? Yeah, who 66 00:03:31.680 --> 00:03:33.800 wants that? But is Mark signed on? 67 00:03:35.360 --> 00:03:36.680 He's not? Okay? 68 00:03:37.680 --> 00:03:42.840 When he okay, here's the deal, And I got a 69 00:03:42.840 --> 00:03:44.759 smart audience. So I want you to chime in, and 70 00:03:44.800 --> 00:03:47.199 you can call in. And I'm not turning in this 71 00:03:47.280 --> 00:03:48.159 to a political forum. 72 00:03:48.159 --> 00:03:50.680 Here's what I'm asking. Are you tired of it? Or 73 00:03:50.759 --> 00:03:51.280 is it real? 74 00:03:51.800 --> 00:03:51.919 Do? 75 00:03:52.199 --> 00:03:55.360 For example, here are the latest divisions, those who have, 76 00:03:55.479 --> 00:03:59.360 those who have not, and the greedy. 77 00:03:59.039 --> 00:04:00.479 Bastards in business? 78 00:04:02.479 --> 00:04:06.159 I should I should coin that greedy bastards in business 79 00:04:06.520 --> 00:04:11.360 gb ib and uh that charge too much? Is that 80 00:04:11.479 --> 00:04:17.399 the case? Is that what's happening? Or was it over government? 81 00:04:17.600 --> 00:04:19.600 Is it government spending or is it a little bit 82 00:04:19.600 --> 00:04:22.680 of both? Do people look at a situation and take 83 00:04:22.720 --> 00:04:26.120 advantage of it? So Mark Shimansky's on, I want to 84 00:04:26.160 --> 00:04:27.639 I want to bring him up. Is he there right 85 00:04:27.639 --> 00:04:29.399 now or not? Is he on yet? 86 00:04:32.920 --> 00:04:34.240 Mark? Mark is with. 87 00:04:34.240 --> 00:04:37.800 Genesis Total Exteriors. I love Mark, honest to God. We 88 00:04:37.800 --> 00:04:40.720 we go so far back, and in home improvements you 89 00:04:40.920 --> 00:04:42.279 need people you can trust. 90 00:04:42.639 --> 00:04:42.920 Mark. 91 00:04:43.279 --> 00:04:47.000 Do you see suppliers do you feel that are raising 92 00:04:47.160 --> 00:04:50.519 prices for no reason? Or do you see a reason. 93 00:04:50.639 --> 00:04:54.240 What I'm asking is, we know there is inflation, but 94 00:04:54.399 --> 00:04:57.600 have you noticed maybe people taking advantage of it in 95 00:04:57.680 --> 00:04:58.279 your business? 96 00:05:00.160 --> 00:05:06.240 I think so. I think anytime manufacturers have an opportunity 97 00:05:06.319 --> 00:05:09.800 to raise things because of a certain situation. 98 00:05:10.120 --> 00:05:10.560 They do. 99 00:05:11.160 --> 00:05:13.519 And then it's like, you know, let's let's say oil, 100 00:05:13.879 --> 00:05:16.519 you know, let's ask all shingles. Petroleum is a big 101 00:05:16.560 --> 00:05:18.040 part of asphalt chandles. 102 00:05:18.560 --> 00:05:20.120 Also we get a. 103 00:05:19.879 --> 00:05:22.000 Price hike because of fuel costs or you. 104 00:05:22.000 --> 00:05:26.120 Know, yeah, but won't they tell you markets because their 105 00:05:26.160 --> 00:05:29.360 cost went up, right or are they just making that up? 106 00:05:29.879 --> 00:05:33.240 But then all of a sudden, let's say, petroleum comes 107 00:05:33.279 --> 00:05:36.319 back down, and do they give us a credit back? Nope, 108 00:05:37.720 --> 00:05:39.600 okay they had them ever come back down? 109 00:05:40.600 --> 00:05:43.759 Okay, so you get surcharged, you pay more, But it 110 00:05:43.839 --> 00:05:45.360 doesn't seem to reverse itself. 111 00:05:45.439 --> 00:05:47.079 It's it seeks a new level. 112 00:05:47.800 --> 00:05:51.800 Do you find that George in suppliers for hvas, you 113 00:05:51.839 --> 00:05:53.199 know it's so true. 114 00:05:53.399 --> 00:05:57.199 We actually tell people like so this time around it 115 00:05:57.240 --> 00:05:59.720 was it was you know, the supply chain issues and 116 00:06:00.040 --> 00:06:02.720 which we predicted before it even happened, right right shortage, 117 00:06:02.759 --> 00:06:05.079 so it made sense, like the blight demand it took 118 00:06:05.120 --> 00:06:09.199 it up. I've never ever ever seen it come back down. 119 00:06:09.759 --> 00:06:12.040 So in the last twenty five years being in this business, 120 00:06:12.759 --> 00:06:15.600 whatever causes it to go up, it never comes back down. 121 00:06:15.680 --> 00:06:17.920 So twenty twenty made sense, like it made sense of 122 00:06:17.959 --> 00:06:20.319 why it should go back up for a period of time, right, 123 00:06:20.639 --> 00:06:21.879 but then it should come back down? 124 00:06:21.959 --> 00:06:22.120 Right? 125 00:06:22.160 --> 00:06:23.720 And not only is it? And that's what that's what 126 00:06:23.759 --> 00:06:26.879 Mark is saying. He's saying and I'm agreeing, So Mark, 127 00:06:26.959 --> 00:06:29.560 are they then? So when things go back to normal, 128 00:06:30.600 --> 00:06:32.240 why are the prices still up there? 129 00:06:32.480 --> 00:06:35.120 And then again, here's what I want to ask you 130 00:06:35.160 --> 00:06:39.560 straight up, Mark, have you ever raised your This is 131 00:06:39.600 --> 00:06:41.560 a loaded question, and I don't you know you don't 132 00:06:41.600 --> 00:06:43.639 have the answer. But if you ever raise your prices 133 00:06:43.680 --> 00:06:45.800 simply because you want to make a little more profit 134 00:06:46.040 --> 00:06:48.959 and put money away, or is it always in direct 135 00:06:49.000 --> 00:06:54.279 response to your expenses? Keep What I'm asking is keeping 136 00:06:54.319 --> 00:06:55.600 the same margin. 137 00:06:56.600 --> 00:06:58.560 Right, you try to keep the same margin. I mean, 138 00:06:58.600 --> 00:07:01.040 we have we have our goal share that you know, 139 00:07:01.040 --> 00:07:03.560 where people are out you know, doing estimates and statute. 140 00:07:03.639 --> 00:07:05.360 This is what we need to make because we have 141 00:07:05.480 --> 00:07:08.240 our costs that keep going up to and you know 142 00:07:08.480 --> 00:07:11.639 our own office, I mean, insurance has gone crazy. 143 00:07:12.639 --> 00:07:16.600 I know, I know, all right, so I'll say we. 144 00:07:16.600 --> 00:07:19.319 Have to charge more I mean, And then also, Mark, 145 00:07:19.800 --> 00:07:22.279 you you have to fight with insurance more than ever, 146 00:07:22.319 --> 00:07:26.759 don't you because you do a lot of insurance repairs, and. 147 00:07:27.040 --> 00:07:30.240 Not only that insurance, but also our own insurance are no, 148 00:07:30.399 --> 00:07:30.800 I know that. 149 00:07:30.959 --> 00:07:34.279 Yeah, you're how much is your like, like, your liability 150 00:07:34.279 --> 00:07:37.120 how much is your liability insurance gone up for for 151 00:07:37.240 --> 00:07:39.120 someone like you in that business? 152 00:07:39.680 --> 00:07:40.120 I mean. 153 00:07:41.720 --> 00:07:44.000 Twelve percent in one year? 154 00:07:45.279 --> 00:07:45.839 In one year? 155 00:07:46.920 --> 00:07:49.519 Wow, George? What about you guys? 156 00:07:49.560 --> 00:07:51.480 Yeah, I mean about the same. So I mean, well, 157 00:07:51.879 --> 00:07:56.040 I mean we I think you know, we actually have 158 00:07:56.199 --> 00:07:59.079 five branches in different markets, so we have leverage to 159 00:07:59.120 --> 00:08:00.959 where we can adap where that pricing back. 160 00:08:00.800 --> 00:08:02.040 Down and fight back on it. 161 00:08:02.120 --> 00:08:04.480 And when we acquire other companies, we see that their 162 00:08:04.600 --> 00:08:07.680 prices are a lot higher than ours, so we do 163 00:08:07.720 --> 00:08:09.959 fight back on it to keep our costs down. But 164 00:08:10.120 --> 00:08:14.600 I mean, it's just a fact. Like when fuel, equipment, material, 165 00:08:14.800 --> 00:08:17.680 everything that you have a cost of in your business 166 00:08:17.800 --> 00:08:20.560 goes up, you have no but is it too? 167 00:08:20.720 --> 00:08:23.560 Here's what I'm asking because I get emails and I 168 00:08:23.639 --> 00:08:26.360 know that people who email me know who they are 169 00:08:27.519 --> 00:08:32.639 that say here's what they say. They say, No, it's 170 00:08:32.679 --> 00:08:37.279 more than maintaining a margin. They're increasing their margin because 171 00:08:37.320 --> 00:08:38.720 they know they can get away with it. 172 00:08:38.799 --> 00:08:41.600 Some companies are like we just okay, we were, you know, 173 00:08:41.720 --> 00:08:43.240 just not too long ago speaking about one. 174 00:08:43.279 --> 00:08:45.879 But it no, but they've been doing that. They've been 175 00:08:45.879 --> 00:08:47.559 doing that forever. There are some companies. 176 00:08:48.320 --> 00:08:51.679 There are some companies, and I know I know that 177 00:08:51.720 --> 00:08:54.799 Mark Shimanskill knows this too with Genesis. There are some 178 00:08:55.159 --> 00:08:57.080 you know, Mark, that they don't care if they ever 179 00:08:57.120 --> 00:09:00.279 get the customer again. They just get everything they can. 180 00:09:00.559 --> 00:09:03.919 I mean, they just knocked The expression is they knock 181 00:09:04.000 --> 00:09:07.159 their heads off. But not many do that, right, Mark? 182 00:09:07.200 --> 00:09:09.919 Do you find that in home improvements? Haven't you seen people? 183 00:09:10.519 --> 00:09:13.600 There's one popular home improvement company that I swear to God, 184 00:09:13.879 --> 00:09:16.960 once they get in that house, they start at about 185 00:09:17.000 --> 00:09:20.320 sixty percent higher than anyone in the market, and the 186 00:09:20.440 --> 00:09:23.039 least they'll go is thirty to forty percent higher. But 187 00:09:23.080 --> 00:09:25.759 the homeowner field they're getting a great deal. And again, 188 00:09:26.480 --> 00:09:28.639 you know, you might say, well that's free enterprise. People 189 00:09:28.639 --> 00:09:32.679 pay what they do. But Mark, do you think there 190 00:09:32.720 --> 00:09:35.519 are some but not many that do that they knock 191 00:09:35.559 --> 00:09:36.480 people's heads off? 192 00:09:38.519 --> 00:09:41.080 I think yeah, I think in general, I mean, to me, 193 00:09:41.480 --> 00:09:43.039 repeat this is huge. 194 00:09:43.080 --> 00:09:43.720 I mean I've been. 195 00:09:43.559 --> 00:09:47.120 Doing this for twenty five years. Having repeat customers is 196 00:09:47.840 --> 00:09:48.440 so important. 197 00:09:48.559 --> 00:09:51.559 Of course it is, Yes, it is. It's very important, makes. 198 00:09:51.399 --> 00:09:54.000 Things go so much luder. So everybody felt they retreated 199 00:09:54.000 --> 00:09:55.799 fairly with us the first time or the second or 200 00:09:55.879 --> 00:09:57.679 third time. Yeah, they're coming back to it. 201 00:09:58.840 --> 00:09:59.120 Yeah. 202 00:09:59.159 --> 00:10:01.600 You know, pricing is always been tricky, and I didn't 203 00:10:01.639 --> 00:10:03.480 mean for this to be a pricing discussion. 204 00:10:03.720 --> 00:10:06.240 I think it's a discussion about inflation. 205 00:10:06.759 --> 00:10:10.240 Kamala Harris wants the nation to believe that prices have 206 00:10:10.320 --> 00:10:10.840 gone off. 207 00:10:10.960 --> 00:10:13.120 Let's just say it like it is because. 208 00:10:12.759 --> 00:10:17.360 There's greed and they're taking advantage of the perception of inflation, 209 00:10:17.879 --> 00:10:21.200 and I just don't see that as prevalent. I think 210 00:10:21.240 --> 00:10:25.399 it does happen, but that's not the major reason. That's 211 00:10:25.600 --> 00:10:30.759 my thought, not as a political person, but as an 212 00:10:30.799 --> 00:10:34.600 economic or finance person. What about you, what do how 213 00:10:34.600 --> 00:10:39.039 do you feel about that whole topic? Mark Schmansky Genesis. 214 00:10:40.679 --> 00:10:43.799 Yeah, I think just the whole economy. I don't think 215 00:10:43.840 --> 00:10:46.720 that there's coliborate greed out there right now, and I 216 00:10:46.799 --> 00:10:49.919 certainly don't want to see a price freezes and things 217 00:10:49.960 --> 00:10:53.039 like that that that's proven over centuries that that just 218 00:10:53.080 --> 00:10:53.840 does not work. 219 00:10:54.559 --> 00:10:56.120 No, it doesn't, it doesn't. 220 00:10:56.240 --> 00:11:00.879 However, there are things I do believe there reason why 221 00:11:00.960 --> 00:11:04.399 It resonates with people because people don't want to pay 222 00:11:04.399 --> 00:11:06.000 a lot of money, so they think, yeah. 223 00:11:05.799 --> 00:11:06.240 You should. 224 00:11:06.399 --> 00:11:09.600 Do you know that supermarket margins have actually gone down, 225 00:11:10.080 --> 00:11:14.480 have actually gone down, not up their actual margins supermarkets, 226 00:11:14.519 --> 00:11:16.399 And she wants to target food prices. 227 00:11:16.440 --> 00:11:19.159 I mean it's but look, I mean, so what you 228 00:11:19.200 --> 00:11:22.960 just said. People want to believe that, Oh that makes sense. Yeah, 229 00:11:22.960 --> 00:11:24.960 but they don't understand the true cause and effect. A 230 00:11:24.960 --> 00:11:27.799 lot of people don't. Now, yeah, oh she's gonna do that. Well, 231 00:11:27.840 --> 00:11:30.360 here's what's really gonna happen. The farmer who sells eggs, 232 00:11:30.399 --> 00:11:32.240 it's not gonna be worth it for them to anymore, 233 00:11:32.279 --> 00:11:34.279 so many of them won't. The stores are gonna have 234 00:11:34.360 --> 00:11:37.799 shortages and no I know, and that's gonna be a 235 00:11:37.840 --> 00:11:39.480 black market. So it's just gonna be do I know, 236 00:11:39.559 --> 00:11:41.159 the farmer to go get the eggs and pay and 237 00:11:41.200 --> 00:11:43.000 I'm gonna actually pay a lot more to do that 238 00:11:43.039 --> 00:11:45.039 because it's supplying the band, right, all right, that'll be 239 00:11:45.039 --> 00:11:45.799 the cause and effect. 240 00:11:45.879 --> 00:11:47.320 Hang on, we got more coming up. 241 00:11:47.600 --> 00:11:50.960 Mark standby for your promotion because it's a great one. 242 00:11:51.000 --> 00:11:58.840 We have more coming up on the Troubleshooter Show. Go 243 00:11:59.000 --> 00:12:02.720 with a Sure Things best roofer Excel Roofing dot com. 244 00:12:02.759 --> 00:12:04.799 You don't pay a cent until you're content. 245 00:12:08.159 --> 00:12:11.360 Time for an insurance check up free, no obligation comparison 246 00:12:11.480 --> 00:12:15.039 call Compass Insurance paying too much your coverage at dozens 247 00:12:15.039 --> 00:12:17.799 of insurance companies find out now three all three seven 248 00:12:17.879 --> 00:12:18.360 seven to one. 249 00:12:18.480 --> 00:12:18.720 Help. 250 00:12:18.879 --> 00:12:21.519 You'll think you're his only customer when you choose Frank 251 00:12:21.600 --> 00:12:24.039 durand the real estate Man dot com to list your 252 00:12:24.080 --> 00:12:27.200 home with Remax Alliance three all three nine two zero 253 00:12:27.360 --> 00:12:31.600 sixteen twenty two. 254 00:12:32.919 --> 00:12:35.279 Hi Tom Martino here, Welcome to the show. 255 00:12:35.399 --> 00:12:37.720 Three O three seven one three talks seven one three 256 00:12:37.799 --> 00:12:42.519 eight two five five. Now, we got a lot of 257 00:12:42.600 --> 00:12:46.200 leftover stuff. Ourfloons were slammed yesterday wall to wall, and 258 00:12:46.679 --> 00:12:48.440 I'm happy I'm getting a little more time to talk. 259 00:12:48.480 --> 00:12:50.000 But if you get a call in, we will take 260 00:12:50.000 --> 00:12:50.519 you right away. 261 00:12:50.519 --> 00:12:52.480 Three oh three seven one three Talks seven one three 262 00:12:52.519 --> 00:12:54.840 eight two fivey five. I want to tell talk about 263 00:12:54.840 --> 00:12:57.200 water Pros as well. They have a special that's second 264 00:12:57.240 --> 00:13:02.120 to none, It's unbelievable, and that is thirty one ninety 265 00:13:02.159 --> 00:13:05.039 five for a complete water system. Now let me explain 266 00:13:05.080 --> 00:13:07.320 this to you. He was selling just the softening part 267 00:13:07.360 --> 00:13:10.879 for thirty four and thirty four hundred, and you know, 268 00:13:10.919 --> 00:13:12.840 it's still cheaper than a lot of people, but he 269 00:13:13.000 --> 00:13:14.120 was selling that then. 270 00:13:14.240 --> 00:13:15.080 And then the. 271 00:13:15.039 --> 00:13:19.360 Filtration for the triple filter reverse osmosis for fourteen hundred, 272 00:13:19.519 --> 00:13:22.320 still cheap, but he put them both together. Now for 273 00:13:22.399 --> 00:13:25.679 thirty one ninety five until labor Day only three ozho 274 00:13:25.679 --> 00:13:28.320 three eighty six two five five five four. Now let's 275 00:13:28.360 --> 00:13:31.200 continue here, fix it twenty four sevens in the house, 276 00:13:31.320 --> 00:13:35.559 fixmihome dot com. And we're going into what we call 277 00:13:35.639 --> 00:13:38.399 the shoulder season. I want to talk about that coming 278 00:13:38.480 --> 00:13:40.840 up and what it means, because every year I preach, 279 00:13:41.159 --> 00:13:44.919 don't get ripped off, don't get ripped off, don't react 280 00:13:45.000 --> 00:13:48.559 under pressure, don't react under pressure. Then what happens during 281 00:13:48.559 --> 00:13:51.879 the shoulder season. These good companies are sitting around twiddling 282 00:13:51.919 --> 00:13:54.639 their thumbs a lot of times because people aren't getting 283 00:13:54.639 --> 00:14:00.759 things checked. Then the first giant cold snap. What happened, George, 284 00:14:00.799 --> 00:14:03.399 what happens? First giant quote? You can't make all the calls. 285 00:14:03.799 --> 00:14:07.080 Yeah, So we're going out fixing systems that didn't get 286 00:14:07.080 --> 00:14:08.279 the cleaning done from. 287 00:14:08.200 --> 00:14:10.600 Us right, or they didn't notice the small problem when 288 00:14:10.600 --> 00:14:11.399 it was small. 289 00:14:11.399 --> 00:14:13.360 Yeah, which which will if there is a small problem, 290 00:14:13.360 --> 00:14:14.919 we'll find out when we're doing a cleaning too. But 291 00:14:15.120 --> 00:14:17.080 I mean, so, yeah, you getting all that taken care of. 292 00:14:17.159 --> 00:14:20.240 And then what our biggest complaint, tom Our number one 293 00:14:20.320 --> 00:14:23.200 complaint is when they call us when it's super hot, 294 00:14:23.240 --> 00:14:25.799 super cold and there's no heat or nowhere, saying, hey, 295 00:14:25.799 --> 00:14:27.120 they won't come do this cleaning. 296 00:14:27.600 --> 00:14:29.960 Oh yeah they yeah, they said. 297 00:14:29.799 --> 00:14:31.799 Wait, wait wait, I thought for thirty nine bucks they 298 00:14:31.879 --> 00:14:34.240 come and they'll do an extreme clean and check and everything. 299 00:14:34.399 --> 00:14:37.159 And I said, yeah, but they got like two weeks booked. 300 00:14:36.879 --> 00:14:38.080 Out here for no heat. 301 00:14:38.519 --> 00:14:41.120 I mean, it's it is, It is ridiculous, But you 302 00:14:41.159 --> 00:14:44.159 know what, it's human nature. I swear to you everyone 303 00:14:44.200 --> 00:14:46.639 in the world. They don't do preventive maintenance. They don't 304 00:14:46.639 --> 00:14:49.759 do preventive dentistry, they don't do proactive health. 305 00:14:49.799 --> 00:14:51.360 They don't do stuff. 306 00:14:51.080 --> 00:14:53.720 For their home. You shop when you don't need it. 307 00:14:54.399 --> 00:14:57.399 Even with attorneys, I've told you this before. I'm serious. 308 00:14:57.799 --> 00:15:00.000 No one ever believes they're going to need an attorney 309 00:15:00.000 --> 00:15:02.559 any kind. Keep a list of attorneys that you've heard 310 00:15:02.600 --> 00:15:05.840 about that you trust. Right now, even when I move 311 00:15:05.879 --> 00:15:08.320 into a city, well this has been many years since 312 00:15:08.320 --> 00:15:11.080 I moved into a city, but I would always. 313 00:15:11.039 --> 00:15:13.440 Get a list. That's how referralsts started. 314 00:15:13.480 --> 00:15:15.679 But it was get a list of reliable people that 315 00:15:15.720 --> 00:15:17.240 I can call on so I don't have to think 316 00:15:17.240 --> 00:15:20.879 about it under pressure. And that's why I borned. I 317 00:15:21.320 --> 00:15:24.799 founded the referral list. But anyway, let's go back to 318 00:15:24.879 --> 00:15:29.600 a couple of things. When it comes to this so 319 00:15:29.799 --> 00:15:33.600 called greed. I wanted to talk about supermarkets. A supermarket, 320 00:15:34.240 --> 00:15:40.399 who are they're being targeted? Supermarkets have the same or 321 00:15:40.519 --> 00:15:42.799 no less of a margin than they had. They have 322 00:15:42.840 --> 00:15:47.039 a one point one point let's see, one point six percent. 323 00:15:48.200 --> 00:15:52.440 That's what their profit margin is. Right now. 324 00:15:52.559 --> 00:15:58.080 When you start messing with this, you are going to have, 325 00:15:58.399 --> 00:16:01.639 as George said, shortages because suppliers are not going to do. 326 00:16:01.600 --> 00:16:04.720 It, and people are not going to They're not going. 327 00:16:04.559 --> 00:16:08.159 To make less if it's below what they need. I'm 328 00:16:08.159 --> 00:16:14.720 not telling you that. I'm not telling you that they 329 00:16:14.799 --> 00:16:16.960 need more or need less. I'm just saying it's a 330 00:16:17.000 --> 00:16:20.639 fact of life. Now here's the thing with let's say 331 00:16:20.799 --> 00:16:25.840 fast service restaurants. Everyone was crying that these people need 332 00:16:25.879 --> 00:16:27.960 to make a decent wage, and I believe they everyone 333 00:16:28.000 --> 00:16:29.440 should make a decent wage. 334 00:16:29.879 --> 00:16:34.639 But decent wage doesn't always make a career wage. They're different. 335 00:16:35.200 --> 00:16:37.799 Some jobs are meant to be entry level, they're not 336 00:16:38.000 --> 00:16:40.399 meant to submit to support a family for or they're 337 00:16:40.440 --> 00:16:41.039 just not meant to. 338 00:16:41.360 --> 00:16:44.720 That was not how the economy was structured. It was 339 00:16:44.759 --> 00:16:48.120 structured to have people who do entry level, then they 340 00:16:48.120 --> 00:16:49.080 move up or move out. 341 00:16:49.360 --> 00:16:51.679 Then you have people that do other kinds of work. 342 00:16:51.960 --> 00:16:57.919 And the economy works with different levels of income and outcome. 343 00:16:58.120 --> 00:17:02.039 When I say income opportunity an outcome, you don't have 344 00:17:02.200 --> 00:17:08.599 equal outcome ever, because it wasn't meant to be that way. 345 00:17:08.720 --> 00:17:12.480 You move up, move out, or move on, or if 346 00:17:12.480 --> 00:17:16.599 you stay there, recognize it's an auxiliary job. It's not 347 00:17:16.839 --> 00:17:20.480 necessarily a career to support your entire family. 348 00:17:21.039 --> 00:17:22.799 And I'm going to give you a novel idea. 349 00:17:24.000 --> 00:17:27.599 Sometimes you can actually decide not to start a family 350 00:17:27.920 --> 00:17:30.799 until you can afford it. You can actually put off 351 00:17:31.119 --> 00:17:36.039 any kind of goal, cars, houses, all of that. It 352 00:17:36.279 --> 00:17:39.440 is just a fact of life. But we get now 353 00:17:39.599 --> 00:17:42.960 people who are ringing up groceries or. 354 00:17:45.279 --> 00:17:46.359 Serving fast food. 355 00:17:46.400 --> 00:17:50.799 And I'm not saying that passing food over a scanner 356 00:17:50.880 --> 00:17:54.880 and boxes of cereal over a scanner is not a 357 00:17:55.079 --> 00:17:58.559 great job to have and they're not doing a valuable service. 358 00:17:58.599 --> 00:18:01.279 But let's face it, people, some of them are making 359 00:18:01.319 --> 00:18:04.759 twenty five and thirty five dollars an hour, sometimes more, 360 00:18:05.119 --> 00:18:09.039 and fast service people are now making what plumbers used 361 00:18:09.039 --> 00:18:09.359 to make. 362 00:18:09.880 --> 00:18:13.240 So here's the bottom line. Then you complain. 363 00:18:13.400 --> 00:18:17.599 About the prices, so you have you have the same 364 00:18:17.640 --> 00:18:23.799 administration who argued people weren't making enough to now saying yeah, 365 00:18:23.880 --> 00:18:26.960 now they're all making more, but now you're charging too much. 366 00:18:28.839 --> 00:18:31.519 I swear to you it's all math. That has nothing 367 00:18:31.519 --> 00:18:34.400 to do with politics. It's math. You can't mess with it. 368 00:18:34.680 --> 00:18:36.319 But I'm going to tell you one of the main 369 00:18:36.440 --> 00:18:41.680 reasons people distrust business. I'll tell you one of the 370 00:18:41.680 --> 00:18:46.480 main reasons. I think they're all for free enterprise. I 371 00:18:46.519 --> 00:18:51.400 think most people are for free enterprise, meaning supplying demand, pricing, 372 00:18:51.480 --> 00:18:55.839 compet competition, blah blah blah. But a lot of businesses 373 00:18:56.599 --> 00:19:00.119 do everything they can to thwart. 374 00:19:01.440 --> 00:19:05.519 Pree enterprise. They say they want it, but a lot 375 00:19:05.559 --> 00:19:08.519 of them really don't want it. And I'm going to 376 00:19:08.599 --> 00:19:09.880 tell you what I mean by that. 377 00:19:10.920 --> 00:19:16.160 If truly there was competition, if you could call and 378 00:19:16.240 --> 00:19:17.880 get a relative price for. 379 00:19:17.920 --> 00:19:22.240 Something, and get an idea of the price. 380 00:19:22.119 --> 00:19:27.200 Range, or see published prices somewhere on different things. If 381 00:19:27.240 --> 00:19:32.000 you could, you could make decisions based on price. But 382 00:19:32.119 --> 00:19:36.559 people don't do that because they want to sell you. 383 00:19:37.599 --> 00:19:40.319 And here is the biggest problem. It happens with cars. 384 00:19:40.400 --> 00:19:42.799 It happens with any kind of thing you can buy. 385 00:19:42.839 --> 00:19:44.680 I don't care where you buy, what you buy. When 386 00:19:44.680 --> 00:19:49.599 you buy. Their idea is to price it and for 387 00:19:49.759 --> 00:19:53.799 you to close the deal before you shop around. 388 00:19:55.599 --> 00:19:59.119 It's just a fact of life. Why. Because they can't. 389 00:19:58.799 --> 00:20:04.160 Afford to advertise, gather leads, go to someone's house, or 390 00:20:04.200 --> 00:20:07.119 have someone walk in the dealership, or do that. They 391 00:20:07.160 --> 00:20:11.480 can't afford to do that over and over and over 392 00:20:12.000 --> 00:20:13.039 without closing. 393 00:20:13.119 --> 00:20:17.240 They have to close a deal. It's just math. It's life. 394 00:20:17.799 --> 00:20:19.319 If you're in business, you know what I mean. 395 00:20:19.480 --> 00:20:21.720 If you're a small contractor going down to a house 396 00:20:22.359 --> 00:20:24.400 and you want to do windows for them, or you 397 00:20:24.400 --> 00:20:25.839 want to do a deck for them, or you want 398 00:20:25.839 --> 00:20:27.759 to finish a basement, or you just want to do 399 00:20:27.799 --> 00:20:29.519 a countertop, whatever you want to do, you want to 400 00:20:29.559 --> 00:20:32.920 get that deal, don't you. You don't really want them 401 00:20:32.960 --> 00:20:36.720 shopping after you leave. You don't want I'll call you back. 402 00:20:36.920 --> 00:20:40.160 You don't want it, no one does, so your goal 403 00:20:40.240 --> 00:20:41.759 is to try to close it as. 404 00:20:41.640 --> 00:20:45.079 Soon as possible. And here's the issue I have. 405 00:20:45.680 --> 00:20:49.880 When some people do that and give the illusion that 406 00:20:49.920 --> 00:20:52.119 you're not going to get a better deal anywhere, you 407 00:20:52.200 --> 00:20:54.559 may as well go with us. I say the illusion. 408 00:20:55.200 --> 00:20:57.799 I don't mind if people brag about themselves and try 409 00:20:57.799 --> 00:20:58.559 to close a deal. 410 00:20:58.920 --> 00:21:02.960 But here's the biggest problem you sometimes have, and it's 411 00:21:03.000 --> 00:21:09.960 a fact of life. People who pay way more than 412 00:21:10.000 --> 00:21:14.720 a fair price. Here. I've always said, I don't control pricing. 413 00:21:15.200 --> 00:21:17.960 I don't have I really don't control it, and I 414 00:21:18.000 --> 00:21:20.440 don't ever want to control it as far as my 415 00:21:20.519 --> 00:21:25.000 people on the referral list or anybody I advertise for. However, 416 00:21:25.440 --> 00:21:28.119 there is a such thing as going crazy. I mean, 417 00:21:28.160 --> 00:21:32.480 we've seen it. We've seen people pay outrageous amounts. There 418 00:21:32.559 --> 00:21:36.400 was a company that I remember charging a woman ten 419 00:21:36.519 --> 00:21:40.839 thousand dollars for a toilet installation. It wasn't fancy, it 420 00:21:40.880 --> 00:21:46.559 was a toilet installation. That same company, look at is famous. 421 00:21:47.240 --> 00:21:51.640 I'm not mentioning names. I'm not doing their commercials either, 422 00:21:51.680 --> 00:21:58.400 but they are famous for charging sometimes triple or quadruple 423 00:21:58.400 --> 00:22:02.119 what the market brings. And I don't know why because 424 00:22:02.319 --> 00:22:05.160 that person will eventually find out they paid way too 425 00:22:05.240 --> 00:22:07.720 much and never call them back again. So I don't 426 00:22:07.759 --> 00:22:12.519 know what the reasoning is anyway. 427 00:22:11.720 --> 00:22:16.400 I don't the model is, what's the advertise A ton? Yes, 428 00:22:16.839 --> 00:22:19.200 advertise a ton, go ahead. They don't care to keep 429 00:22:19.240 --> 00:22:21.400 their clients. I mean they'll keep still keeping, they just 430 00:22:21.480 --> 00:22:23.000 keep doing new ones. Attrition. 431 00:22:23.319 --> 00:22:24.359 It's just it. 432 00:22:24.480 --> 00:22:27.559 And I've said this for so long. That's not sustainable 433 00:22:27.559 --> 00:22:30.279 in my mind. I mean at some point that can't 434 00:22:30.319 --> 00:22:33.079 be sustainable. I mean you got to clients, right, So 435 00:22:33.519 --> 00:22:35.759 there is a point where that's not sustainable, right. 436 00:22:35.680 --> 00:22:39.200 You got to have repeat? Yeah, it's critical. Kyle. What's 437 00:22:39.240 --> 00:22:39.799 going on with you? 438 00:22:39.920 --> 00:22:40.200 Kyle? 439 00:22:41.920 --> 00:22:42.920 Hey, guys, can you hear me? 440 00:22:43.200 --> 00:22:44.640 Yes, sir? What's going on? Man? 441 00:22:45.039 --> 00:22:48.039 Awesome? Hey, I don't you know. I'm kind of shocked. 442 00:22:48.079 --> 00:22:50.480 I'm ending up on here. But I got a bit 443 00:22:50.519 --> 00:22:51.359 of a story to share. 444 00:22:51.400 --> 00:22:51.480 It. 445 00:22:51.599 --> 00:22:54.400 It's not a front range story. It's a San Luis 446 00:22:54.480 --> 00:22:57.200 value story, I guess. 447 00:22:57.920 --> 00:23:01.039 Okay, And what does it have to do with Yeah, it. 448 00:23:01.000 --> 00:23:04.960 Has to do with a certified RAM dealership. 449 00:23:05.759 --> 00:23:08.119 Oh okay, well we handle that all the time. So 450 00:23:08.319 --> 00:23:11.559 is this a truck you bought. 451 00:23:12.839 --> 00:23:15.680 It it's a truck I bought on the Western Slope, 452 00:23:15.759 --> 00:23:18.599 Colorado directly. I had like use truck, but I had 453 00:23:18.640 --> 00:23:19.640 forty thousand miles. 454 00:23:19.759 --> 00:23:21.880 What's the name of the what's the name of the dealer? 455 00:23:23.000 --> 00:23:23.319 So the. 456 00:23:25.079 --> 00:23:27.319 Dealer that I'm having the issue with is town and 457 00:23:27.359 --> 00:23:28.480 country Alamoso. 458 00:23:28.839 --> 00:23:31.839 Okay, hang on and we'll figure out what the hell's 459 00:23:31.920 --> 00:23:34.440 going on with you and see if we can solve it. 460 00:23:34.519 --> 00:23:35.839 Coming up, I'm Tom Martino. 461 00:23:42.359 --> 00:23:45.640 Go with a sure thing Denver's Best roofer Excel Roofing 462 00:23:45.759 --> 00:23:48.400 dot com. You don't pay a cent until you're content. 463 00:23:51.759 --> 00:23:54.960 Time for an insurance checkup free, no obligation. In comparison, 464 00:23:55.079 --> 00:23:58.640 call Compass Insurance paying too much your coverage at dozens 465 00:23:58.640 --> 00:24:01.000 of insurance companies find out out now three all three 466 00:24:01.160 --> 00:24:03.759 seven seven to one help. You'll think you're his only 467 00:24:03.839 --> 00:24:06.319 customer when you choose Frank durand the real estate Man 468 00:24:06.359 --> 00:24:09.799 dot com to list your home with Remax Alliance three 469 00:24:09.799 --> 00:24:18.440 all three nine two zero sixteen twenty two. Hi Tom 470 00:24:18.440 --> 00:24:20.799 Martinez here three all three seven one three talks seven 471 00:24:20.839 --> 00:24:25.559 one three eight two five five And I'm here with George, 472 00:24:25.640 --> 00:24:27.640 my buddy from fix at twenty four to seven and 473 00:24:27.680 --> 00:24:29.640 we're going to talk about the shoulder season, what it 474 00:24:29.680 --> 00:24:32.640 means and when prices start to increase, and how suppliers 475 00:24:32.720 --> 00:24:35.160 work all that, and that is truly supplying demand. 476 00:24:35.839 --> 00:24:38.680 Kyle, though, Kyle, let me just back up a bit. 477 00:24:38.759 --> 00:24:41.839 You bought a used certified truck forty thousand miles from 478 00:24:41.880 --> 00:24:42.680 which dealer? 479 00:24:43.000 --> 00:24:45.640 It's not the dealer you're having trouble with, is that right? 480 00:24:46.680 --> 00:24:47.319 That's correct? 481 00:24:47.400 --> 00:24:48.519 Yeah, then I don't need to know that. 482 00:24:48.680 --> 00:24:50.400 So you bought it, you bought it from a dealer. 483 00:24:51.160 --> 00:24:53.640 Then how did you go from? How did you get 484 00:24:53.640 --> 00:24:56.160 involved with Town and Country? 485 00:24:56.599 --> 00:24:59.519 So just our family moved over to this area here 486 00:24:59.559 --> 00:25:00.359 in the past year. 487 00:25:00.319 --> 00:25:03.400 Or so, and Town and Country is located actually, and 488 00:25:03.480 --> 00:25:04.680 did you say in Alamosa? 489 00:25:05.680 --> 00:25:06.319 That's correct? 490 00:25:06.680 --> 00:25:07.079 Okay? 491 00:25:07.960 --> 00:25:10.680 And what happened you took it to? Why did you 492 00:25:10.759 --> 00:25:12.880 take it to Town and Country and Alamosa? 493 00:25:12.920 --> 00:25:13.839 What was the problem? 494 00:25:15.079 --> 00:25:20.000 Yeah, just some general engine health CONCERNSKY coming up on 495 00:25:20.039 --> 00:25:23.079 the end of that warranty, okay. And so if a 496 00:25:23.119 --> 00:25:25.559 fuel pump was advised to be replaced. 497 00:25:26.039 --> 00:25:27.599 Okay, So what went wrong? 498 00:25:29.839 --> 00:25:34.000 I found out here a couple of weeks ago that 499 00:25:34.160 --> 00:25:38.119 an after market fuel pump was put in which was 500 00:25:38.200 --> 00:25:41.960 never was never on my radar. I was not under 501 00:25:41.960 --> 00:25:42.559 my consent. 502 00:25:42.680 --> 00:25:43.799 What year truck do you have. 503 00:25:45.160 --> 00:25:47.000 It's a little bit older to twenty fifteen. 504 00:25:47.680 --> 00:25:51.599 Okay, there's nothing wrong with aftermarket parts. I mean, unless 505 00:25:51.640 --> 00:25:54.240 they told you you were getting a genuine OEM and 506 00:25:54.559 --> 00:25:55.359 you didn't get it. 507 00:25:57.359 --> 00:26:01.000 Yeah, So that was my impression. Right, You think you 508 00:26:01.079 --> 00:26:06.000 take your your truck QA dealership and you're gonna get OEM. 509 00:26:05.519 --> 00:26:08.200 Parts most of the time, you do if it's if 510 00:26:08.240 --> 00:26:11.640 it's the same dealership. Was this a RAM dealership? 511 00:26:12.880 --> 00:26:13.720 It is, yep? 512 00:26:14.680 --> 00:26:19.519 Okay. And what was the consequence of not having the 513 00:26:19.519 --> 00:26:20.359 the oees? 514 00:26:21.279 --> 00:26:24.240 Yeah, so this was back in May. That fuel pump 515 00:26:24.319 --> 00:26:27.559 lasted about two weeks, just under one thousand miles and 516 00:26:27.680 --> 00:26:30.359 stopped working. I left town. 517 00:26:30.519 --> 00:26:33.240 Well, was it under warranty? Did they warranty the repair? 518 00:26:34.319 --> 00:26:37.240 Yeah, we warranted the repair. Did it at a different 519 00:26:37.279 --> 00:26:40.440 dealership and that took two days? 520 00:26:40.640 --> 00:26:43.400 And wait a minute, here, here's what I'm asking days. 521 00:26:43.960 --> 00:26:46.920 Hold on, So the fuel pump that was done by 522 00:26:46.960 --> 00:26:49.000 Town and Country lasted two weeks? 523 00:26:49.079 --> 00:26:49.599 Is that right? 524 00:26:51.119 --> 00:26:53.599 Yes, sir, probably just under a thousand miles. 525 00:26:54.039 --> 00:26:56.519 And then did Town and Country pay for you to 526 00:26:56.559 --> 00:26:57.400 go somewhere else? 527 00:26:59.279 --> 00:26:59.359 No? 528 00:26:59.480 --> 00:27:03.319 It did not. Then you said you warranted it? I 529 00:27:03.359 --> 00:27:06.680 mean did was it under warranty from Town and Country? 530 00:27:07.839 --> 00:27:11.960 And so the AutoZone part that was put inside I 531 00:27:12.000 --> 00:27:14.599 was I was made aware that an audio. 532 00:27:14.759 --> 00:27:16.920 I just need to know this when you're I just 533 00:27:16.920 --> 00:27:19.599 want to know this. When the Town and Country fuel 534 00:27:19.680 --> 00:27:24.680 pump failed, did they redo it for you or pay you? 535 00:27:24.799 --> 00:27:26.240 Or was it under warranty? 536 00:27:28.279 --> 00:27:29.640 They did not redo it for me. 537 00:27:30.799 --> 00:27:33.880 So you had to pay a second time two weeks later. 538 00:27:35.160 --> 00:27:37.720 And it ended up getting covered by the part's warranty. 539 00:27:37.839 --> 00:27:39.880 But okay, got it. I got it. 540 00:27:40.279 --> 00:27:44.720 So the part, so you dealership, that's okay. 541 00:27:45.359 --> 00:27:49.759 So the second dealership got the part warrantined and you 542 00:27:49.839 --> 00:27:50.400 only had to. 543 00:27:50.319 --> 00:27:51.640 Pay for the labor. Is that right? 544 00:27:52.720 --> 00:27:53.359 That's correct. 545 00:27:54.079 --> 00:27:58.240 That's normal, okay, whether it's whether it was OEM or 546 00:27:58.279 --> 00:27:59.480 whether it's aftermarket. 547 00:28:00.160 --> 00:28:02.160 If the parts warrantyed, the labor isn't. 548 00:28:02.359 --> 00:28:05.920 So then the second one they replaced it with was 549 00:28:05.960 --> 00:28:08.720 the same brand and it failed after a day. 550 00:28:10.720 --> 00:28:12.920 Yeah, it was two days. I drove from here out 551 00:28:12.960 --> 00:28:15.119 to the front range kind of in your neck of 552 00:28:15.119 --> 00:28:15.759 the woods. 553 00:28:16.000 --> 00:28:18.240 Do you know what the do you know what the 554 00:28:18.480 --> 00:28:20.240 brand of that fuel pump is? 555 00:28:20.680 --> 00:28:21.599 Or do you know what it is? 556 00:28:22.599 --> 00:28:24.440 All I know is that I have a part number 557 00:28:24.519 --> 00:28:25.839 somewhere is okay? 558 00:28:25.880 --> 00:28:30.160 Never mind, that's okay. So this apparently these pumps suck. 559 00:28:33.240 --> 00:28:34.079 You said it, not me. 560 00:28:34.960 --> 00:28:38.920 Now the second pump failed, are they going to warrant 561 00:28:38.960 --> 00:28:39.480 you it again? 562 00:28:41.960 --> 00:28:45.480 So I'm not interested in warranting it through AutoZone. I 563 00:28:45.480 --> 00:28:48.880 would like part which is what should have been done 564 00:28:49.039 --> 00:28:49.640 in the first. 565 00:28:49.599 --> 00:28:51.079 Yeah, but now it's going to be too hard to 566 00:28:51.119 --> 00:28:53.039 go back to town and country and say you should 567 00:28:53.039 --> 00:28:56.000 have get it and now I want it, especially after 568 00:28:56.000 --> 00:28:59.240 they get it once under warranty. But a very simple question, 569 00:28:59.559 --> 00:29:01.960 are they willing I'm not saying you do it? But 570 00:29:02.039 --> 00:29:04.480 are they willing to replace it a second time? 571 00:29:05.759 --> 00:29:07.359 Sure, they'll replace it a second time. 572 00:29:07.440 --> 00:29:09.279 All right, hold on one second. I've got to take 573 00:29:09.319 --> 00:29:12.240 this break. I know your frustration. I feel you, I 574 00:29:12.279 --> 00:29:14.240 really do. I'll talk to you about it. What I 575 00:29:14.279 --> 00:29:16.519 think you should do? Coming up on the Troubleshooter Show, 576 00:29:21.640 --> 00:29:24.920 Go with a sure Thing Denver's Best Roofer Excel Roofing 577 00:29:25.039 --> 00:29:25.599 dot com. 578 00:29:25.640 --> 00:29:27.680 You don't pay a cent until you're content. 579 00:29:31.039 --> 00:29:34.240 Time for an insurance checkup free, no obligation in comparison 580 00:29:34.359 --> 00:29:37.920 call Compass insurance paying too much your coverage at dozens 581 00:29:37.920 --> 00:29:38.920 of insurance companies. 582 00:29:39.000 --> 00:29:41.039 Find out now three oh three seven to seven to 583 00:29:41.079 --> 00:29:41.640 one help. 584 00:29:41.759 --> 00:29:44.400 You'll think you're his only customer when you choose Frank 585 00:29:44.480 --> 00:29:46.920 durand the real estate man dot com to list your 586 00:29:46.960 --> 00:29:50.079 home with Remax Alliance three oh three nine two zero 587 00:29:50.240 --> 00:29:59.960 sixteen twenty two. Hine Tom Martino here three O threes 588 00:30:00.039 --> 00:30:02.160 seven one three talk seven one three two five five. 589 00:30:02.319 --> 00:30:04.119 We're getting an expert on to talk to Kyle. We're 590 00:30:04.119 --> 00:30:06.079 gonna figure out what the hell's going on with this 591 00:30:06.160 --> 00:30:08.920 fuel pumping. Maybe it's not a fuel pump problem. Maybe 592 00:30:08.920 --> 00:30:12.240 it I mean, or it could be, but we're gonna 593 00:30:12.240 --> 00:30:15.359 talk to an expert. Jennifer wants to talk about an 594 00:30:15.400 --> 00:30:16.720 issue with neighbors apartment. 595 00:30:16.759 --> 00:30:18.319 Hey Jennifer, what's going on? 596 00:30:20.839 --> 00:30:23.680 I so this is I guess like a last resource 597 00:30:23.759 --> 00:30:27.359 is to reach out to someone suggested. It's an apartment complex, 598 00:30:29.240 --> 00:30:34.000 the walls are thin, and my neighbors upstairs just they're. 599 00:30:33.799 --> 00:30:34.920 Doing this purposely. 600 00:30:35.119 --> 00:30:37.279 It's just making noises late at night. 601 00:30:37.440 --> 00:30:40.839 Sure, so they're dragon Okay, so this is this is 602 00:30:41.559 --> 00:30:42.680 this is above. 603 00:30:42.400 --> 00:30:49.039 You right right now? And are they doing this every night? 604 00:30:51.039 --> 00:30:53.039 Almost every night, I'm losing a lot of sleep. 605 00:30:53.599 --> 00:30:54.279 Yeah, are they? 606 00:30:54.400 --> 00:30:58.039 Are they making noise on purpose to bug you? Or 607 00:30:58.119 --> 00:30:59.880 is it that they have a lot of activity? 608 00:31:00.519 --> 00:31:03.680 No that Nope, it's between They start at nine and 609 00:31:03.839 --> 00:31:06.079 the last line. I had to call this security service 610 00:31:06.519 --> 00:31:11.000 twice till midnight. They kept doing this because they wouldn't stop. 611 00:31:11.599 --> 00:31:14.720 Now, what do you want? What would be their motivation? 612 00:31:16.759 --> 00:31:20.000 Because they're retaliatory because I reached out already before, because 613 00:31:20.039 --> 00:31:22.720 they have a kid that goes that runs back and 614 00:31:22.759 --> 00:31:25.839 forth and I can hear them. 615 00:31:25.559 --> 00:31:28.319 And so do you do you really believe they just 616 00:31:28.319 --> 00:31:30.240 want to drive you crazy or get rid of you 617 00:31:30.359 --> 00:31:30.559 or what? 618 00:31:32.279 --> 00:31:34.519 Yeah, they do, they just they're just being rude. 619 00:31:35.039 --> 00:31:36.440 How long has this been going on? 620 00:31:37.680 --> 00:31:40.039 So January? 621 00:31:40.079 --> 00:31:40.440 Really? 622 00:31:40.480 --> 00:31:42.799 And did it happen all of a sudden or was 623 00:31:42.839 --> 00:31:44.720 that after you had complained about the kid? 624 00:31:46.119 --> 00:31:47.039 After I complained? 625 00:31:47.640 --> 00:31:52.640 Okay? And ever since then, every night they'll make noise. 626 00:31:52.839 --> 00:31:53.640 It seems like a. 627 00:31:53.559 --> 00:31:55.759 Lot of effort that they would have to that that 628 00:31:55.920 --> 00:31:58.799 you know that they remember to starting at nine to 629 00:31:58.839 --> 00:32:00.599 start making noise to bother you? 630 00:32:00.440 --> 00:32:00.799 You know? 631 00:32:02.200 --> 00:32:03.920 Yeah, it does well. 632 00:32:03.960 --> 00:32:06.400 They smoke all their cigarette butts they throw over into 633 00:32:06.440 --> 00:32:11.160 my area and into my doorway area. I've reached out to. 634 00:32:11.119 --> 00:32:12.240 The office several times. 635 00:32:12.240 --> 00:32:12.920 They've been apparanting. 636 00:32:12.960 --> 00:32:17.200 Okay, so the management company, what does the management company say? 637 00:32:17.240 --> 00:32:19.720 Do they do? They acknowledge there's a problem. 638 00:32:20.160 --> 00:32:21.839 Yeah, then when I complain, I go, what are you 639 00:32:21.839 --> 00:32:23.519 going to do? And they just say, well, we'll reach 640 00:32:23.519 --> 00:32:27.200 out to them again. My security goes over there at midnight. 641 00:32:27.839 --> 00:32:28.119 You know. 642 00:32:28.160 --> 00:32:30.319 They all they do them is just stop doing it 643 00:32:30.359 --> 00:32:31.960 and they leave. They don't do anything else. 644 00:32:32.160 --> 00:32:35.240 Now after security visits, does it stop? 645 00:32:36.680 --> 00:32:38.599 No, didn't last night. 646 00:32:41.839 --> 00:32:45.319 And okay, have you ever had anyone witness the noise? 647 00:32:50.599 --> 00:32:52.720 It's hard because I've got four neighbors. There're the only 648 00:32:52.759 --> 00:32:54.960 ones that are on top of me, so I don't 649 00:32:55.000 --> 00:32:56.880 hear any of my other other neighbors and will only 650 00:32:56.960 --> 00:32:57.960 them above. 651 00:32:59.240 --> 00:33:04.400 So the other neighbors are alongside you, Yes, there's only 652 00:33:04.440 --> 00:33:05.079 one above you. 653 00:33:05.480 --> 00:33:07.400 Are there neighbors above the other neighbors? 654 00:33:08.880 --> 00:33:12.519 Yes, okay, And they never have complaints with their I'm 655 00:33:12.559 --> 00:33:15.240 just wondering if it's a building problem. I'm like, your 656 00:33:15.279 --> 00:33:18.880 other neighbors don't hear noise coming from upstairs and their places? 657 00:33:19.039 --> 00:33:22.599 Yeah, probably a building problem. But when I call security 658 00:33:22.640 --> 00:33:24.759 and let them know when even maybe. 659 00:33:24.480 --> 00:33:26.200 Even I acknowledge it. I said, Hey, I've got. 660 00:33:26.119 --> 00:33:27.480 A twelve hours shift tomorrow. 661 00:33:27.799 --> 00:33:30.559 No, I get it. But here's what I'm getting at. 662 00:33:31.920 --> 00:33:34.759 If it's a noisy building, in other words, it's not 663 00:33:34.880 --> 00:33:38.200 built great or what I mean? Was this originally built 664 00:33:38.200 --> 00:33:39.279 with separate apartments? 665 00:33:41.160 --> 00:33:41.720 I don't think so. 666 00:33:41.799 --> 00:33:44.000 I don't hear my other neighbors just down there upstairs. 667 00:33:44.000 --> 00:33:46.920 I guess what I'm asking Is this a house that 668 00:33:47.000 --> 00:33:50.599 was converted to apartments or was it built as an apartment? 669 00:33:50.880 --> 00:33:52.920 All right, hold on, all. 670 00:33:52.400 --> 00:33:54.480 Right, hold on, I got some ideas coming up on 671 00:33:54.559 --> 00:33:57.000 the Troubleshooter Show. Plus we'll get an expert for Kyle 672 00:33:57.680 --> 00:34:02.440 and his twenty fifteen more on this plus fix at 673 00:34:02.519 --> 00:34:05.680 twenty four to seven, and they're special coming into the 674 00:34:05.720 --> 00:34:10.559 shoulder season. Go with a sure thing Denver's Best roofer 675 00:34:10.719 --> 00:34:12.199 Excel Roofing dot com. 676 00:34:12.239 --> 00:34:14.239 You don't pay a cent until you're content. 677 00:34:17.639 --> 00:34:20.840 Time for an insurance check up free no obligation comparison 678 00:34:20.960 --> 00:34:24.480 call Compass Insurance paying too much your coverage at dozens 679 00:34:24.519 --> 00:34:25.559 of insurance companies. 680 00:34:25.639 --> 00:34:28.239 Find out now three oh three seven seven to one. Help. 681 00:34:28.400 --> 00:34:31.000 You'll think you're his only customer when you choose Frank 682 00:34:31.079 --> 00:34:33.519 durand the real estate Man dot com to list your 683 00:34:33.559 --> 00:34:36.679 home with Remax Alliance three oh three nine two zero 684 00:34:36.840 --> 00:34:37.800 sixteen twenty two. 685 00:34:38.679 --> 00:34:44.000 Yeah, Ripped. 686 00:34:45.639 --> 00:34:48.639 News needed that so you don't have. 687 00:34:51.320 --> 00:34:53.320 Runiousness as we can. 688 00:34:54.599 --> 00:34:56.519 Shooter's gonna help come. 689 00:34:58.079 --> 00:35:04.119 This is the Troubleshooters. No Tom Martino, Hi. 690 00:35:04.159 --> 00:35:05.840 Tom Martino, your Troubleshooter. 691 00:35:05.920 --> 00:35:08.599 Three oh three seven one three talk three oh three 692 00:35:08.719 --> 00:35:11.400 seven one three A two five five. This hour brought 693 00:35:11.400 --> 00:35:14.400 to you by Excel Roofing dot com. 694 00:35:14.440 --> 00:35:17.000 God, I just can't say enough about this company. 695 00:35:17.039 --> 00:35:19.840 No money down into your content, not a cent to 696 00:35:19.880 --> 00:35:22.199 your content. They don't take a check up front from 697 00:35:22.280 --> 00:35:24.719 your insurance. They don't make you sign anything at the 698 00:35:24.760 --> 00:35:28.039 door to check your roof, get your claim in before 699 00:35:28.079 --> 00:35:30.360 a year's up when it comes to hell damage or 700 00:35:30.360 --> 00:35:33.079 you lose your claim. Plus, Excel can do any repairs 701 00:35:33.079 --> 00:35:36.840 on your roof, and they're the only ones specializing in 702 00:35:36.920 --> 00:35:42.039 attic ventilation, which makes your house more energy efficient. Excelroofing 703 00:35:42.119 --> 00:35:45.440 dot Com three oh three seven sixty one sixty four 704 00:35:45.519 --> 00:35:46.639 hundred let's talk now. 705 00:35:47.400 --> 00:35:48.519 We got a number of people. 706 00:35:48.559 --> 00:35:53.840 I have Griffin Ash, one of our experts in with 707 00:35:53.960 --> 00:35:58.639 Action Automotive in Colorado Springs, and uh, we called him. 708 00:35:59.000 --> 00:36:01.000 He does a great job in the Springs, and I 709 00:36:01.039 --> 00:36:03.880 know Kyle's and Alamosa are down in that area, but 710 00:36:03.920 --> 00:36:07.719 still we need an expert opinion, I Griffin, I can't 711 00:36:07.760 --> 00:36:12.119 think for the life of me now, Kyle, Kyle, I 712 00:36:12.159 --> 00:36:15.159 think is determined to prove it's because it's an aftermarket 713 00:36:15.199 --> 00:36:20.679 part that it failed. He has a twenty fifteen Dodge 714 00:36:20.760 --> 00:36:25.599 Ram fifteen hundred, okay, And he said he had a 715 00:36:25.719 --> 00:36:29.480 fuel pump replaced and they replaced it with an aftermarket 716 00:36:29.960 --> 00:36:32.480 I think it came from AutoZone. He didn't give me 717 00:36:32.519 --> 00:36:35.679 the brand, but I think it came from AutoZone. Then 718 00:36:35.880 --> 00:36:39.039 it failed, he said, in two weeks. Then he takes 719 00:36:39.079 --> 00:36:44.719 it to another dealer and the other dealer replaced it 720 00:36:45.079 --> 00:36:49.440 with the same pump under warranty, and that failed in 721 00:36:49.519 --> 00:36:49.920 a day. 722 00:36:50.519 --> 00:36:54.760 So this tells me, I mean, maybe I'm I don't know. 723 00:36:55.159 --> 00:36:58.360 I just don't think things like that happen. I mean, 724 00:36:58.400 --> 00:37:00.760 can you have two out of the box bad units? 725 00:37:01.079 --> 00:37:02.159 What do you think, Griffin? 726 00:37:02.280 --> 00:37:05.199 What could cause this other than the fuel pump being bad? 727 00:37:06.639 --> 00:37:06.800 Oh? 728 00:37:06.800 --> 00:37:08.320 And first of all, Tom, how are you doing? 729 00:37:08.719 --> 00:37:11.079 I'm doing good? And thank you for asking you, sir. 730 00:37:12.079 --> 00:37:17.119 Definite problem. Yeah, so you want it is possible, so 731 00:37:17.239 --> 00:37:19.360 you have bad parts, But you've got to remember this 732 00:37:19.599 --> 00:37:23.320 is controlled by a fuel pump control module, and if 733 00:37:23.320 --> 00:37:26.599 the fuel pump control module is failing, it's not going 734 00:37:26.639 --> 00:37:30.480 to control the fuel pump correctly. So you need to 735 00:37:30.519 --> 00:37:33.000 go through the And there's plenty of information if they 736 00:37:33.039 --> 00:37:35.280 if they're at a shop, especially if they're a dealer, 737 00:37:35.760 --> 00:37:38.559 that have the flow chart of what to check to 738 00:37:38.679 --> 00:37:42.800 make sure the fuel pump control module is operating correctly, 739 00:37:43.119 --> 00:37:44.679 and that's what they need to do first. 740 00:37:45.440 --> 00:37:47.800 You know, I'm going to tell you, Griffin, you're you're 741 00:37:47.840 --> 00:37:52.000 always I swear when I mean this sincerely. You really 742 00:37:52.079 --> 00:37:55.159 shed light on every question we give you that no 743 00:37:55.199 --> 00:37:57.559 one else brings up. And I never even thought of 744 00:37:57.559 --> 00:38:00.719 the control module, Kyle. Did they check the trol module? 745 00:38:02.440 --> 00:38:06.360 Yes? They did, Yes, And so I've paid for three 746 00:38:06.440 --> 00:38:11.239 different inspections, two at two different dealerships other than Alamosa, 747 00:38:11.320 --> 00:38:13.320 and one at just a third party. 748 00:38:13.360 --> 00:38:15.840 You know, just what did they say about the fuel 749 00:38:15.880 --> 00:38:17.800 what did they say about the control module? 750 00:38:18.639 --> 00:38:21.960 So no issues have popped up with the control module. 751 00:38:22.760 --> 00:38:25.920 I know that on some of the aftermarket parts though 752 00:38:26.280 --> 00:38:28.960 you have to you have to manually attend to those 753 00:38:29.000 --> 00:38:32.719 where the OEM part that just comes standard. It's like 754 00:38:32.760 --> 00:38:36.000 one unit, Is that true? 755 00:38:36.440 --> 00:38:37.280 Is that true? Griffin? 756 00:38:37.400 --> 00:38:40.199 But so hold on, we're talking about two different things. 757 00:38:40.239 --> 00:38:43.400 So when he says one unit, you'll have the the 758 00:38:43.519 --> 00:38:46.920 fuel pump will come as a it's a fuel pump 759 00:38:47.079 --> 00:38:50.320 module and it comes with a sending unit and a pump. 760 00:38:50.800 --> 00:38:55.239 But that's sending unit in pump module is controlled by 761 00:38:55.559 --> 00:38:59.639 the fuel pump control module, which is mounted kind of 762 00:38:59.639 --> 00:39:00.119 a long. 763 00:39:00.760 --> 00:39:02.320 Support across support of. 764 00:39:02.360 --> 00:39:04.400 The frame in the rear of those ramps. 765 00:39:04.960 --> 00:39:06.239 And what you want to do. 766 00:39:06.320 --> 00:39:09.920 Is so you actually have you you actually have two controllers. 767 00:39:09.960 --> 00:39:13.719 You have one uh, fuel pump controller going to the controller. 768 00:39:13.280 --> 00:39:13.800 To the pump. 769 00:39:14.760 --> 00:39:17.280 No, no, it's it's like this you have like you 770 00:39:17.360 --> 00:39:19.639 have your computer, like your main computer ECM. 771 00:39:19.760 --> 00:39:19.920 Right. 772 00:39:20.159 --> 00:39:22.559 Then that's the signal to the fuel pump control module 773 00:39:22.679 --> 00:39:25.599 and that fuel pump control module. It sent a power 774 00:39:25.639 --> 00:39:29.239 and ground signal to all the fuel pump, the fuel 775 00:39:29.280 --> 00:39:32.599 pump is the fuel pump module is it's just it's 776 00:39:32.599 --> 00:39:35.599 just the collection of the sending units and the pump. 777 00:39:35.639 --> 00:39:38.480 It's real case. I got it, I got it. 778 00:39:39.199 --> 00:39:41.199 So what what they want to do is is when 779 00:39:41.239 --> 00:39:44.519 it's acting up, you want to make sure, hey, is 780 00:39:44.599 --> 00:39:49.440 the fuel pump itself getting power in ground from the 781 00:39:49.440 --> 00:39:53.000 fuel pump control module and they they can set up 782 00:39:53.000 --> 00:39:55.800 a wiring setup to check that. And if it is 783 00:39:55.920 --> 00:39:59.559 getting power and ground when it's acting up, that would 784 00:39:59.599 --> 00:40:02.920 point to a bad fuel pump. And now they could 785 00:40:02.960 --> 00:40:05.320 just have something simple like a bad ground that could 786 00:40:05.320 --> 00:40:07.400 cost plenty of intermittent faults and they need to check 787 00:40:07.400 --> 00:40:08.320 the basics first. 788 00:40:08.880 --> 00:40:11.320 It see, it sounds to me more like that than 789 00:40:11.400 --> 00:40:14.760 two pumps would fail that quickly. It sounds like it 790 00:40:14.760 --> 00:40:16.000 could be a faulty ground. 791 00:40:16.039 --> 00:40:18.639 I mean, because you know, grounds can last two weeks 792 00:40:18.719 --> 00:40:23.559 or two days or two minutes. Kyle, Kyle, you, I 793 00:40:24.119 --> 00:40:28.480 truly believe that this is my feeling that you're your 794 00:40:28.559 --> 00:40:31.840 hell bent on thinking the AutoZone fuel pumps sucks. 795 00:40:32.679 --> 00:40:34.559 And I'm not quick to say that. 796 00:40:36.159 --> 00:40:38.519 Some parts are just supposed to be ohem. That's how 797 00:40:38.599 --> 00:40:39.960 I've been advised by well. 798 00:40:39.840 --> 00:40:43.039 You know, Kyle, you're too You know what, Kyle, that 799 00:40:43.239 --> 00:40:44.400 is where we disagree. 800 00:40:44.679 --> 00:40:47.880 OEM doesn't mean better, I'm sorry, means that. 801 00:40:47.880 --> 00:40:50.599 It's It does mean that it's under warranty by the 802 00:40:50.840 --> 00:40:53.840 by the manufacturer. And so that's where I'm struggling. I'm 803 00:40:53.880 --> 00:40:56.840 having to pay each time to have this work done. 804 00:40:57.159 --> 00:41:01.400 Now, hold on, hold on the OEM, the the warranty 805 00:41:01.880 --> 00:41:05.239 or the AutoZone warranty. What's the difference If they're both warrantied, 806 00:41:07.440 --> 00:41:08.639 I can cigue it kids. 807 00:41:08.360 --> 00:41:10.639 I RAM dealership and they will look at it at 808 00:41:10.719 --> 00:41:11.440 no charge to me. 809 00:41:12.719 --> 00:41:17.199 Okay, So hold on, can you hear me, Tom, Yes, sir, okay, 810 00:41:17.320 --> 00:41:21.400 check this out. So, yeah, OEM is nice and I 811 00:41:21.519 --> 00:41:23.480 like it for a lot of things. But you got 812 00:41:23.519 --> 00:41:28.480 to remember that companies like Delphi and Denzo are the 813 00:41:28.519 --> 00:41:32.159 suppliers to the manufacturer for a lot of these pumps, 814 00:41:32.440 --> 00:41:36.119 and like a Delphi pump from AutoZone comes with a 815 00:41:36.159 --> 00:41:40.719 lifetime guarantee. No, it does not cover more of you know, labor. 816 00:41:41.000 --> 00:41:43.400 But if he had it done at a shop, those 817 00:41:43.400 --> 00:41:48.000 shops typically offer a twelve thousand mile one year warranty. 818 00:41:48.360 --> 00:41:50.559 Man if it's at the dealer, they offer the same 819 00:41:50.559 --> 00:41:52.760 wordin so he could just keep taking it back to 820 00:41:52.800 --> 00:41:55.119 the shop that did it, and then eventually they're gonna say, Wow, 821 00:41:55.400 --> 00:41:57.960 we're gonna go ahead and really diagnose this properly and 822 00:41:58.000 --> 00:41:58.840 fix the problem. 823 00:41:58.920 --> 00:42:01.559 Yeah, I know, but it's a in his butt. Now, Kyle, 824 00:42:01.639 --> 00:42:03.840 you've had to pay for labor each time. 825 00:42:04.159 --> 00:42:09.159 And four toes and what across the entire state of Colorado. 826 00:42:09.199 --> 00:42:12.119 My truck's been from Western Slopes to Front Range and 827 00:42:12.159 --> 00:42:12.920 everywhere in between. 828 00:42:12.960 --> 00:42:15.639 It okay, now hold on, hold on, Kyle. One other 829 00:42:15.639 --> 00:42:19.079 thing though, I want to ask he I want to 830 00:42:19.079 --> 00:42:23.360 tell you he uh, he wants to go back Griffin 831 00:42:23.440 --> 00:42:26.440 to the original dealer that put in the aftermarket part. 832 00:42:27.199 --> 00:42:30.039 And I think it's too late because it's already been 833 00:42:30.079 --> 00:42:32.880 replaced once in a warranty. And your argument, Kyle, is 834 00:42:32.880 --> 00:42:37.360 that when you took it to a dealer, you automatically 835 00:42:37.480 --> 00:42:41.320 assumed it would be an OEM part, right, No, I 836 00:42:42.239 --> 00:42:43.679 asked for an OEM part. 837 00:42:43.800 --> 00:42:45.960 I found out, Well, hold on, I didn't know that. 838 00:42:46.360 --> 00:42:50.360 So you specifically have an invoice that talks about an 839 00:42:50.360 --> 00:42:52.840 OEM part that we can go to that dealer and 840 00:42:52.880 --> 00:42:55.039 say you breached this contract. 841 00:42:55.559 --> 00:42:58.119 Yeah, yeah, okay, good good. 842 00:42:57.920 --> 00:43:00.480 Send me send me the okay that then then that 843 00:43:00.800 --> 00:43:04.039 enough said we have enough, send me the original invoice 844 00:43:04.039 --> 00:43:07.800 where they promised an OEM part, and then documentation that 845 00:43:07.840 --> 00:43:10.360 they didn't do it. Just show me the AutoZone part. 846 00:43:10.559 --> 00:43:13.639 These guys are liars and cheaters. I didn't realize that 847 00:43:13.719 --> 00:43:18.199 they promised you an OEM part. I thought that they 848 00:43:18.400 --> 00:43:22.000 just did the repair and you found out that it 849 00:43:22.199 --> 00:43:23.880 was not an OEM. 850 00:43:23.920 --> 00:43:28.000 But if you if they promised you, okay, if they 851 00:43:28.039 --> 00:43:31.840 promised you on your invoice an OEM part with the 852 00:43:31.880 --> 00:43:34.679 part number, I need it and I'll use it to 853 00:43:34.760 --> 00:43:36.960 fight these guys. So send it in to me three 854 00:43:37.000 --> 00:43:38.159 oh three and thank you. 855 00:43:38.199 --> 00:43:43.039 By the way, Griffin at Action Auto Service dot Com. 856 00:43:43.639 --> 00:43:46.679 It's Action Auto Services dot Com seven to one nine 857 00:43:47.079 --> 00:43:51.719 six three three zero zero zero eight. Good guy down 858 00:43:51.760 --> 00:43:54.280 in the Springs. We have a lot more to talk 859 00:43:54.320 --> 00:43:56.880 about on the Troubleshooter Show. And I want to remind 860 00:43:56.920 --> 00:43:59.400 you about John Fuller Fuller Law. If you need a 861 00:43:59.400 --> 00:44:02.159 personal injury attorney to find out what's up? 862 00:44:02.599 --> 00:44:03.639 What are your rights? 863 00:44:03.760 --> 00:44:07.039 It's three oh three, five nine seven forty five hundred 864 00:44:07.639 --> 00:44:18.199 look for John Fuller. Go with a sure thing Denver's 865 00:44:18.239 --> 00:44:20.519 best roofer Excel Roofing dot com. 866 00:44:20.559 --> 00:44:22.599 You don't pay a cent until you're content. 867 00:44:25.960 --> 00:44:29.119 Time for an insurance check up, free no obligation comparison 868 00:44:29.280 --> 00:44:32.840 call Compass insurance paying too much your coverage at dozens 869 00:44:32.840 --> 00:44:33.840 of insurance companies. 870 00:44:33.920 --> 00:44:36.159 Find out now three oh three seven seven to one. 871 00:44:36.280 --> 00:44:39.119 Help You'll think you're his only customer when you choose 872 00:44:39.119 --> 00:44:41.639 Frank durand the real estate man dot Com to list 873 00:44:41.679 --> 00:44:44.719 your home with Remax Alliance three oh three nine two 874 00:44:44.800 --> 00:44:51.280 zero sixteen twenty two. Hi Tom Martino, You're a troubleshooter. 875 00:44:51.320 --> 00:44:53.280 Three oh three seven one three talks seven one three 876 00:44:53.280 --> 00:44:56.280 eight two five to five. Some of my texters are 877 00:44:56.360 --> 00:44:59.719 doubting he's gonna send me a contract that says OE, 878 00:45:01.039 --> 00:45:04.320 but I don't know. I mean sometimes on invoices they 879 00:45:04.320 --> 00:45:05.079 put that down. 880 00:45:05.559 --> 00:45:09.199 They do so, and he swears he has it. 881 00:45:10.159 --> 00:45:13.320 He has something promising an OEM part, then he should 882 00:45:13.360 --> 00:45:15.880 get an OEM part. So I'm gonna wait until I 883 00:45:15.920 --> 00:45:17.679 get that from email. Now I'm going to go back 884 00:45:17.719 --> 00:45:22.079 to Jennifer. She's saying neighbors are making noise just to buger. 885 00:45:22.760 --> 00:45:27.960 That is a hard accusation to prove, and sometimes I 886 00:45:28.079 --> 00:45:31.039 hate saying this, but man, it just comes down to 887 00:45:32.000 --> 00:45:35.760 who has the stronger will. If you stop complaining and 888 00:45:35.840 --> 00:45:38.719 just suck it up, will they eventually stop. I find 889 00:45:38.760 --> 00:45:41.159 it hard to believe that at nine o'clock at night, 890 00:45:41.719 --> 00:45:44.480 they just start making noise. Oh honey, it's time to 891 00:45:44.519 --> 00:45:49.079 start bugging. What you have a call it downstairs? It's let's 892 00:45:49.079 --> 00:45:50.199 make her life miserable. 893 00:45:51.280 --> 00:45:53.079 I don't know. I mean, I. 894 00:45:53.000 --> 00:45:59.079 Guess it could happen, But I think what you're gonna 895 00:45:59.079 --> 00:46:03.960 find is if it's not a building problem, well, if 896 00:46:04.000 --> 00:46:05.679 it is a building problem, there's nothing you can do 897 00:46:05.719 --> 00:46:09.480 about it. There are some buildings and apartments made just 898 00:46:09.559 --> 00:46:13.039 so poorly you can hear everything, everything transfers through the walls. 899 00:46:13.679 --> 00:46:16.639 And then there are some where you do have crazy neighbors. 900 00:46:16.840 --> 00:46:21.440 But Jennifer, sometimes you just have to move. I hate 901 00:46:21.440 --> 00:46:22.480 telling you that, but. 902 00:46:23.960 --> 00:46:27.199 I do plan on moving. But the problem is I 903 00:46:27.239 --> 00:46:29.239 have a couple more months left. So if you want 904 00:46:29.239 --> 00:46:30.599 to break a lease, you have to pay over a 905 00:46:30.679 --> 00:46:31.320 thousand dollars. 906 00:46:31.400 --> 00:46:33.360 No, no, I'm not asking you to break a lease. 907 00:46:33.679 --> 00:46:36.960 But do you really believe though? This is the part 908 00:46:37.000 --> 00:46:39.840 I need to know. Are they just noisy neighbors or 909 00:46:39.880 --> 00:46:40.760 are they doing this. 910 00:46:41.360 --> 00:46:44.679 Solitory very Talu story of the adult guy. I came 911 00:46:44.719 --> 00:46:47.239 home one time in the morning. After I asked him 912 00:46:47.360 --> 00:46:49.480 to keep it down, he came up the stairs starts 913 00:46:49.480 --> 00:46:53.440 stomping on my ceiling on purpose, so they know I 914 00:46:53.440 --> 00:46:55.400 can hear the noise, and they do it even not 915 00:46:55.480 --> 00:46:58.400 nine o'clock, it's midnight, it's ten o'clock. It's past the quiet. 916 00:46:58.840 --> 00:47:00.400 Have you ever recorded noise? 917 00:47:01.599 --> 00:47:03.280 I've tried. It doesn't come on a cell phone. 918 00:47:03.280 --> 00:47:05.480 You have to buy us no. 919 00:47:05.599 --> 00:47:07.480 I know what you mean. It's hard. It's hard to 920 00:47:07.519 --> 00:47:08.119 get it to come. 921 00:47:08.519 --> 00:47:09.920 Jennifer, this is BO. 922 00:47:10.119 --> 00:47:13.519 I have a suggestion, Yeah, what Bow, What do you got? 923 00:47:13.599 --> 00:47:16.920 What I would do instead of fooling around with the 924 00:47:16.960 --> 00:47:21.280 building security, just call the uh local police department every 925 00:47:21.280 --> 00:47:24.280 time there's a noise and that'll step up the enforcement 926 00:47:24.760 --> 00:47:25.559 for them to quit. 927 00:47:25.639 --> 00:47:26.360 I'll try that. 928 00:47:26.920 --> 00:47:28.119 They did get hold on, Bo. 929 00:47:28.239 --> 00:47:30.159 Do you think the police would actually come for a 930 00:47:30.159 --> 00:47:30.960 noise complaint. 931 00:47:31.239 --> 00:47:34.000 I when I lived in an apartment in Denver, I 932 00:47:34.079 --> 00:47:37.079 called the police and noise is an issue. They can 933 00:47:37.119 --> 00:47:39.480 issue a ticket for loud noise, and if they get 934 00:47:39.480 --> 00:47:42.920 a uniform officer knocking on the door, I think they 935 00:47:42.960 --> 00:47:46.360 would they would assist in them attenuating the noise. 936 00:47:46.639 --> 00:47:49.559 Security is not doing anything good. Security doesn't do anything. 937 00:47:49.880 --> 00:47:51.599 They just say okay and then they leave, So that's 938 00:47:51.639 --> 00:47:52.639 not doing anything for them. 939 00:47:52.760 --> 00:47:55.719 I think someone else said, listen, I just got this text. 940 00:47:56.000 --> 00:47:57.800 By the way, you can text me in two ways 941 00:47:57.880 --> 00:48:02.280 five seven seven three nine or my Google voice number 942 00:48:03.000 --> 00:48:05.639 which comes right to my cell phone seven four seven 943 00:48:06.840 --> 00:48:11.280 nine fifty eighty. Somebody says, Tom, there are neighbors like that. 944 00:48:11.400 --> 00:48:12.199 I believe are one. 945 00:48:14.440 --> 00:48:20.320 And uh wow, I mean, you know, I just. 946 00:48:20.599 --> 00:48:22.760 Smoking and all the figger butts are coming down by 947 00:48:22.800 --> 00:48:24.239 my doorway after I swept. 948 00:48:24.719 --> 00:48:26.159 Is it a no smoking building? 949 00:48:28.039 --> 00:48:30.159 They can't smoke in size, so they have to smoke outside. 950 00:48:30.199 --> 00:48:30.800 What I'm asking? 951 00:48:30.920 --> 00:48:34.800 Okay, now, I know you say you call security, but 952 00:48:34.880 --> 00:48:36.440 have you ever talked to the management? 953 00:48:37.880 --> 00:48:38.159 I have. 954 00:48:38.360 --> 00:48:40.679 I sent them all. I sent them emails and went in. 955 00:48:40.599 --> 00:48:43.039 Personal gain and what do they say, reach out? 956 00:48:43.559 --> 00:48:44.679 We'll reach out to them again. 957 00:48:44.840 --> 00:48:47.559 Hey bo, let's call them, you bou for the hell 958 00:48:47.559 --> 00:48:50.360 of it. Let's just call management and at least add 959 00:48:50.440 --> 00:48:53.800 some some horsepower to her complaint. You know, that's what 960 00:48:53.840 --> 00:48:56.320 we can do, Jennifer, And hope it means something. 961 00:48:56.440 --> 00:48:57.960 Let's do that. I will. 962 00:48:58.079 --> 00:48:59.440 That's that's a good suggestion. 963 00:48:59.679 --> 00:49:03.000 Yeah, let's do afternoon. Yeah, we're going to call for you, Jennifer. 964 00:49:03.039 --> 00:49:07.760 I'm assigning this to bow here and Mark, oh, thank you, 965 00:49:07.960 --> 00:49:09.679 and and we'll stay in touch with you. 966 00:49:09.760 --> 00:49:17.800 Okay. So what's going on with you? Mark? Yes, sir? 967 00:49:18.760 --> 00:49:19.320 Can you hear me? 968 00:49:19.639 --> 00:49:20.480 Good? Yes, sir? 969 00:49:21.760 --> 00:49:24.760 Tina as an older jeep, and I had like the 970 00:49:24.800 --> 00:49:26.119 death wobble and the trend. 971 00:49:25.960 --> 00:49:28.480 And so oh yeah, God is that a terrible thing? 972 00:49:29.800 --> 00:49:33.559 And I tell it was tires, I said, tires on 973 00:49:33.599 --> 00:49:34.280 their older. 974 00:49:34.480 --> 00:49:37.239 What they say that death wobble they say comes from 975 00:49:37.320 --> 00:49:42.199 the steering dampener or you have to install one. In fact, 976 00:49:42.719 --> 00:49:45.880 let's get Griffin back on real quick. So uh if 977 00:49:45.920 --> 00:49:48.360 you can, okay, Kachina, what were you going to tell 978 00:49:48.400 --> 00:49:48.920 me about it? 979 00:49:48.920 --> 00:49:49.119 Though? 980 00:49:49.159 --> 00:49:52.440 Are you having? Is this is for a friend of yours? Right, Mark? 981 00:49:53.400 --> 00:49:54.360 Yeah? 982 00:49:54.559 --> 00:49:57.039 And so what's what's the issue that we can help 983 00:49:57.079 --> 00:50:00.679 you with? Did he did tell me about it? Is 984 00:50:00.719 --> 00:50:03.000 it a new jeep? Or used? How old is the jeep? 985 00:50:04.199 --> 00:50:11.400 It's in the eighty nine okay. And she had paid 986 00:50:11.400 --> 00:50:14.920 this guy that goes over here to the place where 987 00:50:14.920 --> 00:50:18.159 we go to the bar. Yeah, give him fifty and 988 00:50:18.159 --> 00:50:21.679 he's sots to tune it up, fix the front end 989 00:50:22.039 --> 00:50:24.679 and something else on it. 990 00:50:24.719 --> 00:50:30.760 But fifteen was he supposed to fix the death thing? Yeah? 991 00:50:31.159 --> 00:50:31.679 The wobble. 992 00:50:32.920 --> 00:50:37.199 It fit ball joints and she had the tyrone ends already. Yeah, 993 00:50:39.320 --> 00:50:42.320 so fit them in. He fits them in, got the 994 00:50:42.400 --> 00:50:43.280 death wobble stop. 995 00:50:43.320 --> 00:50:46.760 But so he did Wait a minute, Wait a minute, 996 00:50:46.800 --> 00:50:48.519 he did get the death wobble stopped? 997 00:50:49.440 --> 00:50:49.639 Yeah. 998 00:50:50.840 --> 00:50:54.320 Oh it stalls at every stop sign. 999 00:50:54.960 --> 00:50:58.639 Okay, so that's well that that sounds like a simple problem. 1000 00:50:58.719 --> 00:50:58.920 Man. 1001 00:50:59.199 --> 00:51:01.639 But the guy, I'm amazed. So the guy did do 1002 00:51:01.760 --> 00:51:05.440 the work. Her main complaint now is it stalls all 1003 00:51:05.480 --> 00:51:05.920 the time? 1004 00:51:06.840 --> 00:51:09.679 Yeah, well he's supposed pitt a new battery. Didn't do that. 1005 00:51:10.440 --> 00:51:12.480 Well wait a minute, so wait a minute. Did she 1006 00:51:12.639 --> 00:51:14.760 pay for a new battery? 1007 00:51:15.039 --> 00:51:17.360 She give him fifteen hundred bucks to get started on it. 1008 00:51:17.800 --> 00:51:19.920 No, But what I mean is, does she have Here's 1009 00:51:19.920 --> 00:51:23.239 what I'm asking again, does she have an invoice that 1010 00:51:23.320 --> 00:51:24.639 outlines a new battery? 1011 00:51:25.679 --> 00:51:25.800 No? 1012 00:51:25.920 --> 00:51:27.320 Contract that was signed? 1013 00:51:27.440 --> 00:51:28.920 Okay, that's the problem. 1014 00:51:29.280 --> 00:51:31.360 So he can say we why didn't include a battery 1015 00:51:31.360 --> 00:51:32.599 because that wasn't part of it. 1016 00:51:33.000 --> 00:51:35.920 Right, it will take her to court and take the 1017 00:51:36.039 --> 00:51:37.119 jeep from her and sell it. 1018 00:51:38.559 --> 00:51:40.559 Well, did he put a lean on it? Yet? 1019 00:51:41.639 --> 00:51:44.280 He's going to threatening her on the phone and she 1020 00:51:44.320 --> 00:51:47.280 has text so you threatened her and I said, take 1021 00:51:47.320 --> 00:51:49.159 that over to the serfs office M's County. 1022 00:51:49.199 --> 00:51:53.559 And no, wait a minute, Wait a minute, Mark, there's 1023 00:51:53.599 --> 00:51:58.159 a long way between failure to pay and getting her 1024 00:51:58.199 --> 00:52:02.440 car repossessed. That I think he's trying to intimidate her. 1025 00:52:02.480 --> 00:52:06.079 But what is the main issue right now? Does he 1026 00:52:06.199 --> 00:52:12.039 say she owes him more? Hold on, Mark, Mark? Does 1027 00:52:12.119 --> 00:52:16.719 this mechanic claim your friend owes more money? 1028 00:52:17.679 --> 00:52:22.320 Yes? Okay? How much more money does this mechanic believe? 1029 00:52:22.320 --> 00:52:22.960 A nign un. 1030 00:52:25.519 --> 00:52:28.519 There's no contract though, now you're on. Well, if there's 1031 00:52:28.519 --> 00:52:30.559 no contract, how is he going? I don't know anything. 1032 00:52:30.679 --> 00:52:32.199 That's what I want to know. 1033 00:52:33.000 --> 00:52:36.199 How is he basing the additional How is he basing 1034 00:52:36.239 --> 00:52:38.559 the additional nine hundred bucks? 1035 00:52:39.280 --> 00:52:43.960 He has no receipts that he will give her that 1036 00:52:44.119 --> 00:52:45.239 he has Okay, I mean. 1037 00:52:45.360 --> 00:52:47.559 Hold on, hey Griffin, I want to ask you something 1038 00:52:47.639 --> 00:52:53.199 real quick. Griffin again with Action Automotive Services dot Com. 1039 00:52:53.239 --> 00:52:56.320 Hey Griffin, real quick, I want to know in a 1040 00:52:56.400 --> 00:53:00.239 nineteen eighty nine jeep, she paid a mechanic to do 1041 00:53:00.280 --> 00:53:02.119 a tune up and other repairs. He got rid of 1042 00:53:02.199 --> 00:53:05.920 the death wobble by replacing the ball joints. But now 1043 00:53:05.960 --> 00:53:09.039 he says every time she comes to a stop sign 1044 00:53:09.119 --> 00:53:10.880 or a halt, it stalls. 1045 00:53:11.119 --> 00:53:12.360 So what does she have to do? Mark? 1046 00:53:12.400 --> 00:53:14.440 She has to turn it back on and it runs 1047 00:53:14.519 --> 00:53:19.199 until she stops again. Well, yeah, it sounds like an 1048 00:53:19.239 --> 00:53:20.920 idol problem. What do you think, Griffin? 1049 00:53:21.039 --> 00:53:23.320 Yeah, yeah, it could be. 1050 00:53:23.480 --> 00:53:24.960 It could be any number of things. 1051 00:53:25.360 --> 00:53:27.559 Is it carburetor or fuel injected that year? 1052 00:53:28.599 --> 00:53:29.679 I believe it's carbureted. 1053 00:53:31.039 --> 00:53:32.480 Yes, it could be a. 1054 00:53:32.480 --> 00:53:33.239 Whole litany of things. 1055 00:53:33.239 --> 00:53:35.000 I'd have to look at it to get Okay, all right, 1056 00:53:35.360 --> 00:53:39.119 but listen, I just wondered if something barks at you 1057 00:53:39.239 --> 00:53:43.559 from that year eighty nine jeep and Griffin, have you 1058 00:53:43.639 --> 00:53:46.119 heard of the death wobble on those jeeps? 1059 00:53:46.719 --> 00:53:50.440 Yeah, it's it's real common, and it's it's usually fixed by, 1060 00:53:50.639 --> 00:53:52.719 you know, loose front end parts such as ball joints 1061 00:53:52.840 --> 00:53:58.320 or most Okay, I've seen the steering stabilizer shock. 1062 00:53:58.679 --> 00:54:01.119 Is That's what I was thinking. That's what I was thinking. 1063 00:54:01.239 --> 00:54:04.199 Okay, And by the way, thank you, Griffin. I appreciate it. 1064 00:54:04.239 --> 00:54:05.840 That's action automotive. 1065 00:54:06.360 --> 00:54:08.199 Have you tried putting a neutral. 1066 00:54:08.639 --> 00:54:10.960 Reminded people that I'm the best looking technician. 1067 00:54:11.360 --> 00:54:12.079 Yeah, that's right. 1068 00:54:12.159 --> 00:54:14.400 I forgot to remind you of that, But I want 1069 00:54:14.400 --> 00:54:17.000 to ask you something because I saw your website both ways. 1070 00:54:17.280 --> 00:54:20.679 It's Action Automotive Service dot com. 1071 00:54:20.719 --> 00:54:21.199 Is that right? 1072 00:54:22.719 --> 00:54:25.400 Yeah, it's Action Automotive Service dot Com. 1073 00:54:25.679 --> 00:54:28.639 Okay, that's service a singular. Thank you very much, Griffin. 1074 00:54:28.679 --> 00:54:30.920 We appreciate it. Uh, Doc, what were you asking? 1075 00:54:31.320 --> 00:54:33.320 What happens if he puts it in neutral when he 1076 00:54:33.400 --> 00:54:34.360 comes to a light. 1077 00:54:36.079 --> 00:54:38.119 I don't know if they've tried that. Did they try 1078 00:54:38.159 --> 00:54:38.639 to try that? 1079 00:54:40.039 --> 00:54:40.239 Yeah? 1080 00:54:40.280 --> 00:54:41.920 They got to keep your foot on the guests. 1081 00:54:41.920 --> 00:54:45.400 But yeah, that sounds like a simple idle problem to me, 1082 00:54:45.559 --> 00:54:46.440 but I might be wrong. 1083 00:54:46.599 --> 00:54:49.800 Hey, Mark, real quick, what is your friend's first name? 1084 00:54:50.840 --> 00:54:51.800 Her name is Melissa. 1085 00:54:52.679 --> 00:54:56.360 You know what I'm going to have Deputy Doc just 1086 00:54:56.480 --> 00:54:59.599 call over to the mechanic just to see, you know 1087 00:54:59.840 --> 00:55:02.400 how how he's going to justify an additional eight hundred 1088 00:55:02.440 --> 00:55:06.480 dollars in repairs under the Auto Repair Act. Listen to this, Mark, 1089 00:55:06.840 --> 00:55:09.119 and this is what Deputy Doc's going to tell him. 1090 00:55:09.519 --> 00:55:13.800 Under the Auto Repair Act, they must give a written 1091 00:55:14.000 --> 00:55:15.239 estimate for anything. 1092 00:55:16.360 --> 00:55:18.400 I mean, first they have to give the original estimate. 1093 00:55:18.519 --> 00:55:22.320 Then they have to give any increase in price above 1094 00:55:22.400 --> 00:55:27.599 that above ten percent, they have to get a specific authorization. 1095 00:55:28.119 --> 00:55:31.840 This guy sounds all wet to me, So just hang 1096 00:55:31.920 --> 00:55:35.440 on mar Let's doc. Let's just call over there and 1097 00:55:35.639 --> 00:55:38.480 just see where he's justifying this. You've got three three 1098 00:55:38.880 --> 00:55:41.199 three all three seven to one three talk seven one 1099 00:55:41.199 --> 00:55:43.840 three eight two five five. Keith, what's going on? I 1100 00:55:43.880 --> 00:55:45.599 know I have to take a break. Let me just 1101 00:55:45.599 --> 00:55:48.199 get started here dragon, Keith, what's happening. 1102 00:55:49.559 --> 00:55:52.199 I am considering putting in a whole house fan. I've 1103 00:55:52.199 --> 00:55:54.880 heard you advertised to talk about this. Quiet cool and 1104 00:55:54.920 --> 00:55:57.679 im I'd like to get the information on what I 1105 00:55:57.679 --> 00:55:59.920 should about how much I should pay. 1106 00:56:00.719 --> 00:56:02.199 Okay, I'm going to tell you. 1107 00:56:02.360 --> 00:56:05.960 I'm going to tell you that the entire industry now 1108 00:56:06.440 --> 00:56:08.000 Qccolorado dot. 1109 00:56:07.800 --> 00:56:10.320 Com puts in whole house fans. 1110 00:56:10.519 --> 00:56:13.039 But because this is a consumer call and it's not 1111 00:56:13.079 --> 00:56:15.480 a commercial, I want to tell you that he's not 1112 00:56:15.599 --> 00:56:17.760 the exclusive dealer of whole house fans. 1113 00:56:17.760 --> 00:56:19.599 In fact, do you guys do him, George, do you 1114 00:56:19.639 --> 00:56:20.760 do them at all? We do him? 1115 00:56:20.800 --> 00:56:22.519 We don't do him that often now, but there are 1116 00:56:22.719 --> 00:56:24.320 so that's not a big part of your business. No, 1117 00:56:24.639 --> 00:56:27.440 but there are some HVAC companies that do them. But 1118 00:56:27.480 --> 00:56:29.480 they say the same thing. It's not a major part. 1119 00:56:29.679 --> 00:56:33.159 There's nothing wrong with getting QC Colorado. They're great people 1120 00:56:33.199 --> 00:56:36.800 and that's their specialty. But there's a few cautions I 1121 00:56:36.840 --> 00:56:39.800 want to give you before you do it, because I 1122 00:56:39.920 --> 00:56:42.440 found out some stuff and it's not their fault, but 1123 00:56:42.519 --> 00:56:44.400 there are things you need to know before you do it. 1124 00:56:44.440 --> 00:56:46.320 Say hang on and we'll come back to that. I'm 1125 00:56:46.360 --> 00:56:49.519 Tom Martine. Right after this, we'll talk about that anymore. 1126 00:56:54.119 --> 00:56:57.400 Go with a sure thing Denver's Best roofer Excel Roofing 1127 00:56:57.480 --> 00:56:59.920 dot com. You don't pay a cent until your content 1128 00:57:03.480 --> 00:57:06.679 time for an insurance check up free, no obligation. In comparison, 1129 00:57:06.800 --> 00:57:10.320 call Compass Insurance paying too much your coverage at dozens 1130 00:57:10.360 --> 00:57:13.119 of insurance companies find out now three all three seven 1131 00:57:13.119 --> 00:57:15.480 to seven to one help. You'll think you're his only 1132 00:57:15.559 --> 00:57:18.039 customer when you choose Frank durand the real estate Man 1133 00:57:18.079 --> 00:57:21.519 dot com to list your home with Remax Alliance three 1134 00:57:21.559 --> 00:57:30.760 all three nine two zero sixteen twenty two. 1135 00:57:31.559 --> 00:57:34.239 Hi, and I'm Margina. You're troubling Peter Frail three seven 1136 00:57:34.360 --> 00:57:35.239 or three Talk Keith. 1137 00:57:35.679 --> 00:57:38.400 You're asking a very good question on Whole House Fans 1138 00:57:38.440 --> 00:57:41.760 Now again, quite cool, Whole House Fan, that's the brand 1139 00:57:42.079 --> 00:57:44.079 I love it. It's a big, powerful fan. They have 1140 00:57:44.119 --> 00:57:47.360 a different sizes and the remote mount in the attic. 1141 00:57:47.400 --> 00:57:49.000 If you go up in your attic, you'll see that 1142 00:57:49.280 --> 00:57:52.920 between the peaks there they have some sometimes that use 1143 00:57:52.960 --> 00:57:56.599 strapping and what and it suspends. It suspends the fan 1144 00:57:56.719 --> 00:57:59.400 up there with a duct going down to the ceiling 1145 00:57:59.679 --> 00:58:02.679 into it and attract it great. And then what happens 1146 00:58:02.760 --> 00:58:05.559 is they remote control it. So now you turn that 1147 00:58:05.639 --> 00:58:08.159 on and off. And as simple, it's as simple as this. 1148 00:58:08.599 --> 00:58:11.159 It takes a high volume of air from your home 1149 00:58:11.559 --> 00:58:13.400 and it expels it through the attic. 1150 00:58:13.760 --> 00:58:17.320 Now that will in and of itself, balance the temperatures 1151 00:58:17.320 --> 00:58:17.800 in your home. 1152 00:58:18.199 --> 00:58:21.280 Now, it's important that you have various levels on your home. 1153 00:58:21.360 --> 00:58:24.199 One level it won't work. If you have two levels, 1154 00:58:24.239 --> 00:58:26.360 it can work. Three levels are better when you have 1155 00:58:26.480 --> 00:58:30.199 something that's underground or walkout basement or something because it's cooler. 1156 00:58:30.480 --> 00:58:34.559 But the idea is just strategically open windows in areas 1157 00:58:34.719 --> 00:58:37.800 where it's cooler so the air will circulate through your home. 1158 00:58:38.199 --> 00:58:43.320 Here's the big problem. And again I think QC. I 1159 00:58:43.400 --> 00:58:45.760 think they should consult people about it, but they're not 1160 00:58:45.840 --> 00:58:48.920 obligated to. I mean, it's not their problem if the 1161 00:58:48.960 --> 00:58:54.920 attic is out of out of code. And unfortunately, unfortunately, 1162 00:58:55.639 --> 00:58:58.000 I would say I talked to Henry Brett's over at 1163 00:58:58.000 --> 00:59:01.920 Excel Roofing about eighty percent of all homes are out 1164 00:59:02.000 --> 00:59:07.320 of spec when it comes to proper attic venting and ventilation. 1165 00:59:07.639 --> 00:59:11.119 In fact, if I had an HVAC company like George 1166 00:59:11.119 --> 00:59:13.119 here with fix at twenty four to seven, it's not 1167 00:59:13.239 --> 00:59:16.000 their job to see that their home is properly ventilated 1168 00:59:16.239 --> 00:59:19.320 in the attic. But I'll bet you there's a number 1169 00:59:19.320 --> 00:59:21.559 of people that get a brand new system. And I'm 1170 00:59:21.559 --> 00:59:23.920 not saying I've heard this, but I'll bet you there 1171 00:59:23.920 --> 00:59:25.440 are a number of people that buy a brand new 1172 00:59:25.480 --> 00:59:28.480 AC system because they had a hot upstairs or something 1173 00:59:28.679 --> 00:59:31.880 and the upstairs is still hot and no AC system 1174 00:59:32.000 --> 00:59:35.280 in the world will fix it. But they needed one anyway, 1175 00:59:35.320 --> 00:59:37.719 it was a twenty year old system and they got one. 1176 00:59:37.800 --> 00:59:39.800 Then they call and say, Tom, I've. 1177 00:59:39.719 --> 00:59:41.559 Just bought a brand new area sea and it's still 1178 00:59:41.599 --> 00:59:44.840 hot upstairs and you go there and find the attic 1179 00:59:44.920 --> 00:59:48.400 is one hundred and sixty degrees. Well, no AC will 1180 00:59:48.440 --> 00:59:52.239 overcome that because attics need to be ventilated, and it 1181 00:59:52.280 --> 00:59:54.320 also helps within the heating season. 1182 00:59:54.639 --> 00:59:56.079 So what's the solution. 1183 00:59:56.440 --> 00:59:58.800 The solution is, if you put a whole house fan 1184 00:59:58.880 --> 01:00:02.360 in but your attic is choked, the whole house fan 1185 01:00:02.559 --> 01:00:04.480 is going to be choked and it's not going to 1186 01:00:04.559 --> 01:00:07.679 work as efficiently. Now, it's going to force air out 1187 01:00:07.719 --> 01:00:09.519 of the attic, but it's not the proper. 1188 01:00:09.199 --> 01:00:09.840 Way to do it. 1189 01:00:10.199 --> 01:00:14.840 The proper way make sure your attic is properly ventilated. Now, 1190 01:00:14.840 --> 01:00:17.239 I'm not telling you everyone who buys a whole house 1191 01:00:17.280 --> 01:00:20.199 fan has to go through and redo their attic, but 1192 01:00:20.480 --> 01:00:24.440 unfortunately a lot of the attics are not well ventilated. 1193 01:00:24.639 --> 01:00:27.400 You have to have a certain number of soft events 1194 01:00:27.599 --> 01:00:31.719 and a certain number of roof fens, and sometimes even 1195 01:00:31.960 --> 01:00:36.320 an attic fan on the roof to pull out hot air. Now, 1196 01:00:36.800 --> 01:00:39.559 that doesn't mean you all need attic fans. And that's 1197 01:00:39.559 --> 01:00:41.800 not the whole house fan. That's an attic fan. It's 1198 01:00:41.800 --> 01:00:45.039 a totally different animal. All it does is circulate through 1199 01:00:45.079 --> 01:00:47.800 the attic. Now, in my case, I had a whole 1200 01:00:47.800 --> 01:00:50.840 house fan. I was saving money and I loved it, 1201 01:00:51.039 --> 01:00:54.559 and I didn't realize how hot it was upstairs because I. 1202 01:00:54.480 --> 01:00:56.480 Had no one really living there all night. 1203 01:00:56.760 --> 01:01:00.599 Okay, my daughter moved in and she said it was dreadful. 1204 01:01:00.599 --> 01:01:03.000 And I started looking at it, and I had never 1205 01:01:03.199 --> 01:01:06.440 monitored the temperature at night up there. It was cooler 1206 01:01:07.360 --> 01:01:10.280 because of the whole house fan, but it wasn't perfect. 1207 01:01:10.840 --> 01:01:13.519 And then when Henry went up in my attic, he says, Tom, 1208 01:01:13.559 --> 01:01:16.000 this attic, I can fry some eggs up here, let's 1209 01:01:16.039 --> 01:01:18.880 cook pizza. I mean, because it was terrible. So what 1210 01:01:18.920 --> 01:01:21.880 we did. He came here just the other day and 1211 01:01:21.920 --> 01:01:26.119 opened up the attic with giant vents and two giant 1212 01:01:26.199 --> 01:01:30.920 big fans that are solar operated. And I swear to 1213 01:01:31.000 --> 01:01:33.639 you it was like turning on a switch and like 1214 01:01:33.679 --> 01:01:35.559 I had a brand new air conditioner up there, and 1215 01:01:35.599 --> 01:01:38.480 when I turned on the whole house fan, oh my god, 1216 01:01:38.519 --> 01:01:42.000 the volume of air doubled. So what I'm saying to 1217 01:01:42.079 --> 01:01:43.880 you is get a whole house fan if you want, 1218 01:01:44.119 --> 01:01:47.679 but don't expect a miracle. If your attic is stifled 1219 01:01:47.800 --> 01:01:49.400 and choked, that's it. 1220 01:01:49.360 --> 01:01:50.039 In a nutshell. 1221 01:01:51.159 --> 01:01:53.239 I just want to be transparent here because they're not 1222 01:01:53.360 --> 01:01:54.760 miracle workers. 1223 01:01:55.360 --> 01:01:59.360 Well, yeah, I know there's some event laking you have 1224 01:01:59.400 --> 01:02:02.480 to have for the air to keep moving, and but 1225 01:02:02.599 --> 01:02:07.639 if I have the proper venting, of course, what what 1226 01:02:07.639 --> 01:02:10.760 would it? What should I expect to pay just for these? 1227 01:02:10.760 --> 01:02:13.119 I don't know the recent pricing. I think for my 1228 01:02:13.199 --> 01:02:14.840 big one I paid twenty two. 1229 01:02:14.599 --> 01:02:15.599 To twenty three hundred. 1230 01:02:16.639 --> 01:02:19.800 Okay, that's how I played last week, Tom, What did 1231 01:02:19.840 --> 01:02:21.760 you pay John three? 1232 01:02:22.239 --> 01:02:24.159 Twenty two or twenty three hundred? Now? 1233 01:02:24.400 --> 01:02:27.440 Doc, the jury's still out with Doc because he only 1234 01:02:27.440 --> 01:02:30.480 has two stories. And Doc, did you did did you 1235 01:02:30.519 --> 01:02:31.000 play with. 1236 01:02:30.960 --> 01:02:33.119 The windows and stuff? And how are you doing with it? 1237 01:02:33.239 --> 01:02:36.239 Yeah, I'll let you know after today, Tom. 1238 01:02:36.599 --> 01:02:40.159 Okay, anyway, Doc had one put in, so it's going 1239 01:02:40.239 --> 01:02:41.800 to be about two grand a little more. 1240 01:02:42.639 --> 01:02:42.920 Yeah. 1241 01:02:43.039 --> 01:02:45.840 Well my house is a ramp style and I've. 1242 01:02:45.639 --> 01:02:49.079 Got well hold on about do you have a basement? Yes? 1243 01:02:49.440 --> 01:02:51.559 Okay? You have windows in the bay. Do you have 1244 01:02:51.599 --> 01:02:52.599 windows in the basement? 1245 01:02:53.800 --> 01:02:54.000 Yes? 1246 01:02:55.199 --> 01:02:58.239 Okay? It does it stay cool in that basement? 1247 01:02:59.599 --> 01:03:02.400 Has because I have your condition, it's always told down there, 1248 01:03:02.840 --> 01:03:04.039 good good? 1249 01:03:04.440 --> 01:03:06.760 Yeah, so so I would. 1250 01:03:07.039 --> 01:03:09.519 And it's about about forty two hundred square feet total 1251 01:03:09.599 --> 01:03:12.239 up and down. I guess you consider both when you're 1252 01:03:12.320 --> 01:03:14.639 when you're installing a whole house fan. 1253 01:03:15.039 --> 01:03:16.440 That's right, that's right. 1254 01:03:16.800 --> 01:03:22.000 Yeah, But I think I should be so should be 1255 01:03:22.239 --> 01:03:24.679 you know, somewhere around twenty three hundred dollars year. 1256 01:03:24.760 --> 01:03:27.079 I think, Yeah, that's that's what I'm thinking, Benny. 1257 01:03:27.599 --> 01:03:30.519 Yeah, and just make sure the addict is properly vented anyway. 1258 01:03:30.639 --> 01:03:32.840 And by the way, properly vented attic is not just 1259 01:03:32.840 --> 01:03:34.960 going to help with cooling your home, but you know 1260 01:03:35.039 --> 01:03:37.079 your roof will last longer if you have an asphalt 1261 01:03:37.159 --> 01:03:39.760 roof where you've have top, plywood deck all of that. 1262 01:03:40.000 --> 01:03:42.159 Yeah, I know, Tom, you know I have a thermometer 1263 01:03:42.320 --> 01:03:43.000 up in my attic. 1264 01:03:43.480 --> 01:03:43.679 Yeah. 1265 01:03:43.679 --> 01:03:45.920 And when on these hot days one hundred and twenty 1266 01:03:45.920 --> 01:03:48.119 five degrees, Yeah, it's too hot. 1267 01:03:48.440 --> 01:03:49.280 That's what it is up there. 1268 01:03:49.360 --> 01:03:50.679 Yeah, jeez. I hope that helped. 1269 01:03:51.400 --> 01:03:53.519 I hope help three three seven one three talk seven 1270 01:03:53.559 --> 01:04:02.760 one three eight two five five Go with a sure 1271 01:04:02.840 --> 01:04:06.280 thing Denver's best roofer Excel Roofing dot com. You don't 1272 01:04:06.320 --> 01:04:11.880 pay a cent until you're content, wait time for an 1273 01:04:11.880 --> 01:04:15.559 insurance check up free, no obligation. In comparison, call Compass 1274 01:04:15.559 --> 01:04:18.840 insurance paying too much your coverage at dozens of insurance 1275 01:04:18.880 --> 01:04:21.400 companies find out now three all three seven seven to 1276 01:04:21.440 --> 01:04:24.239 one help. You'll think you're his only customer when you 1277 01:04:24.320 --> 01:04:26.760 choose Frank durand the real estate man dot com to 1278 01:04:26.840 --> 01:04:30.000 list your home with Remax Alliance three all three nine 1279 01:04:30.079 --> 01:04:39.960 two zero sixteen twenty two. Hi Tom Martino, your troubleshooter 1280 01:04:40.039 --> 01:04:44.000 three oh three seven one three talk seven one three 1281 01:04:44.079 --> 01:04:45.079 eight two five five. 1282 01:04:45.199 --> 01:04:47.239 Dave has a comment on Whole House fans. 1283 01:04:47.360 --> 01:04:50.320 Dave, go ahead, sir, Yeah, Tom, I've had in mind 1284 01:04:50.360 --> 01:04:53.280 for about four years and it's awesome. My life was 1285 01:04:53.320 --> 01:04:56.639 initially pretty skeptical about getting it, and once she started 1286 01:04:56.639 --> 01:04:59.519 seeing the electric bills and everything else, she was like, Oh, 1287 01:04:59.559 --> 01:05:00.679 this is this is great. 1288 01:05:00.760 --> 01:05:02.960 So yeah, that's desit about it. 1289 01:05:03.000 --> 01:05:04.000 I tell them to go for it. 1290 01:05:04.280 --> 01:05:07.239 Now, do you have a walkout basement or a basement? 1291 01:05:08.239 --> 01:05:10.559 I do have a basement, but I don't I don't 1292 01:05:10.559 --> 01:05:13.719 do what they suggest by opening the basement windows. I 1293 01:05:13.800 --> 01:05:16.639 actually just open one on the first floor really and 1294 01:05:17.039 --> 01:05:17.960 just let it suck out. 1295 01:05:18.039 --> 01:05:19.280 Yeah wow. 1296 01:05:19.559 --> 01:05:22.760 And it works pretty well just that way, especially once 1297 01:05:22.840 --> 01:05:25.480 the temperature drops in the evening and we vent the 1298 01:05:25.639 --> 01:05:27.320 entire house, and then I do it in the morning 1299 01:05:27.360 --> 01:05:30.400 as well, just to exactly the temperature down, and then 1300 01:05:30.519 --> 01:05:32.679 we close up the house and it's pleasant mostly. 1301 01:05:32.840 --> 01:05:35.519 Now another good thing, and I talk about this, but 1302 01:05:35.599 --> 01:05:39.000 not that much in commercials. When you know, people leave 1303 01:05:39.039 --> 01:05:41.239 their air conditioning on during the day so when they 1304 01:05:41.239 --> 01:05:43.880 get home it doesn't take forever to cool down, so 1305 01:05:43.920 --> 01:05:46.280 they keep it on at least while they're at work 1306 01:05:46.320 --> 01:05:49.239 and stuff. And sometimes there's an empty house being cooled, 1307 01:05:49.559 --> 01:05:52.039 not necessarily cool the same as if you're home, but 1308 01:05:52.039 --> 01:05:56.559 it's still on now. With me, prior to my daughter 1309 01:05:56.599 --> 01:05:59.719 being here, I just left everything off and it was 1310 01:06:00.119 --> 01:06:02.519 I get in here and it's hot on these high 1311 01:06:02.679 --> 01:06:05.760 but I turned that whole house fan on and within 1312 01:06:05.960 --> 01:06:10.599 ten minutes it's you know, it's normal, and then I 1313 01:06:10.639 --> 01:06:11.480 can turn the air on. 1314 01:06:11.880 --> 01:06:13.440 I don't know if you've ever done that. 1315 01:06:14.239 --> 01:06:16.320 Well, mine's actually I thought it was funny you were 1316 01:06:16.320 --> 01:06:18.679 talking about Excel roofing because I actually had my roof 1317 01:06:18.719 --> 01:06:20.360 replaced for a hailstorm by. 1318 01:06:20.199 --> 01:06:21.679 Them, and I told him I. 1319 01:06:21.599 --> 01:06:24.480 Had an attic fan up there, not an addict fan, 1320 01:06:24.559 --> 01:06:28.360 a whole house fan, and the guy that came out said, yeah, 1321 01:06:28.360 --> 01:06:30.679 no problem, we'll look at that for your ventilation. And 1322 01:06:30.800 --> 01:06:33.440 they did a great job, and good actually works better 1323 01:06:33.480 --> 01:06:34.239 now than he used to. 1324 01:06:34.760 --> 01:06:38.400 Exactly that, because if the roof is not I'm telling you, 1325 01:06:38.400 --> 01:06:40.159 you know, I think there should. 1326 01:06:39.880 --> 01:06:43.239 Be a company that does just addic ventilation. And Excel 1327 01:06:43.360 --> 01:06:45.559 does it of course, so I shouldn't say that they 1328 01:06:45.639 --> 01:06:49.119 do it. Of course their main thing is roofing, right, 1329 01:06:49.199 --> 01:06:53.360 But I think that if a company specialized in attic ventilation, 1330 01:06:54.119 --> 01:06:56.880 that would be the shiznts. In fact, if I was 1331 01:06:56.920 --> 01:06:59.760 the quiet, cool guy, I would do both. I would 1332 01:07:00.079 --> 01:07:02.519 old people with both. Now that doesn't mean I'd slam 1333 01:07:02.559 --> 01:07:06.880 everybody with an attic ventilation system just because I'm putting 1334 01:07:06.920 --> 01:07:08.800 in a whole house fan, but I certainly would make 1335 01:07:08.840 --> 01:07:11.599 it part of me. Now, George over here at Fix 1336 01:07:11.679 --> 01:07:14.679 It twenty four to seven, George, you guys always check 1337 01:07:15.000 --> 01:07:17.760 the ventilation and the upper floors right, because you don't 1338 01:07:17.760 --> 01:07:18.440 want to be check. 1339 01:07:18.519 --> 01:07:20.800 You don't want to be caught without Yeah, look, we 1340 01:07:20.840 --> 01:07:21.280 don't want to. 1341 01:07:21.320 --> 01:07:23.079 We don't want to give you an expectation if we're 1342 01:07:23.119 --> 01:07:26.639 replacing your system and have a complaint afterward or Yeah, 1343 01:07:26.639 --> 01:07:29.719 so we're going to always ask you if you having problem. 1344 01:07:29.760 --> 01:07:31.719 Series gets hot and look into watch. 1345 01:07:31.960 --> 01:07:34.559 Now coming up, we're going to talk about a special 1346 01:07:35.119 --> 01:07:36.880 for the shoulder season. 1347 01:07:36.920 --> 01:07:39.000 To be proactive and save money. 1348 01:07:38.840 --> 01:07:42.119 Go with a sure thing Denver's Best roofer Excel roofing 1349 01:07:42.199 --> 01:07:44.880 dot com. You don't pay a cent until you're content. 1350 01:07:48.239 --> 01:07:51.440 Time for an insurance check up free, no obligation. Comparison 1351 01:07:51.559 --> 01:07:55.119 call Compass Insurance paying too much your coverage at dozens 1352 01:07:55.119 --> 01:07:57.840 of insurance companies find out now three oh three seven 1353 01:07:57.840 --> 01:08:00.239 to seven to one help. You'll think you're his only 1354 01:08:00.320 --> 01:08:02.760 customer when you choose Frank durand the real estate Man 1355 01:08:02.840 --> 01:08:06.280 dot com to list your home with Remax Alliance. Three 1356 01:08:06.280 --> 01:08:09.000 oh three nine two zero sixteen twenty two. 1357 01:08:09.199 --> 01:08:14.679 Yeah, ripped up. 1358 01:08:16.199 --> 01:08:19.520 News you needed by, so you don't have come. 1359 01:08:21.399 --> 01:08:23.840 Come running just as fast as we can. 1360 01:08:25.119 --> 01:08:27.079 Shooter's gonna help come. 1361 01:08:27.640 --> 01:08:34.760 Man Dix is the Troubleshooter Show. No Tom Martino, Hi, 1362 01:08:34.960 --> 01:08:36.199 Tom Martino. 1363 01:08:35.880 --> 01:08:38.399 Here, Welcome to the show. After a very. 1364 01:08:38.239 --> 01:08:39.920 Busy morning, we have open lines if we want to 1365 01:08:39.920 --> 01:08:41.800 get through three oh three seven to one three talk 1366 01:08:42.479 --> 01:08:45.039 seven one three eight two five five. I want to 1367 01:08:45.079 --> 01:08:46.079 go over some text and stuff. 1368 01:08:46.079 --> 01:08:48.359 At first. I want to talk to George H. 1369 01:08:48.479 --> 01:08:51.399 Donaldson, owner of fix At twenty four to seven and 1370 01:08:51.439 --> 01:08:54.520 my friend for many years. We're talking about the shoulder season. 1371 01:08:54.800 --> 01:08:56.319 What they mean by a shoulder season. 1372 01:08:57.159 --> 01:09:01.640 Basically, it's not it hasn't come to a head yet, and. 1373 01:09:01.600 --> 01:09:07.479 It's really not really hot, it's not really cold. This 1374 01:09:07.560 --> 01:09:11.359 happens in the spring. It happens in the fall, and 1375 01:09:11.720 --> 01:09:14.720 people have a breather. They don't use too much air, 1376 01:09:14.760 --> 01:09:18.159 they don't use too much heat. It's really a very 1377 01:09:18.239 --> 01:09:23.000 nice season. But it's the time to get things done. 1378 01:09:23.520 --> 01:09:26.880 If you don't, you're going to regret it. That is, 1379 01:09:26.920 --> 01:09:29.439 if you have a problem. Now, there are a lot 1380 01:09:29.479 --> 01:09:31.640 of people don't have problems. They have newer systems, blah 1381 01:09:31.680 --> 01:09:35.000 blah blah blah. Even those should be checked out from 1382 01:09:35.039 --> 01:09:39.119 time to time. One of the number one reasons systems 1383 01:09:39.479 --> 01:09:46.880 fail or not just fail but fail to offer proper efficiency, 1384 01:09:48.119 --> 01:09:52.680 is they deteriorate over time due to dirt, crime, debris. 1385 01:09:52.880 --> 01:09:56.880 I mean, do you realize that all the air in 1386 01:09:56.920 --> 01:09:59.760 your house goes through the system, whether you're using air 1387 01:10:00.359 --> 01:10:05.439 or furnace, right, George, So your air uses the furnace 1388 01:10:05.479 --> 01:10:09.119 box the furnace, right, and the furnace us the furnace. 1389 01:10:09.199 --> 01:10:10.960 So they're always working. 1390 01:10:11.039 --> 01:10:13.640 Yeah, the blower motor is what's pushing the air through 1391 01:10:13.640 --> 01:10:16.880 your house, right, And so the only difference is when 1392 01:10:16.920 --> 01:10:19.880 it's in heating mode, there's a heat there's a heating 1393 01:10:19.920 --> 01:10:22.800 component that fires up and it's pushing heat to your home. 1394 01:10:23.319 --> 01:10:25.479 And so, like you just said, all of the air 1395 01:10:25.920 --> 01:10:28.640 runs to your home within two minutes, by the way, 1396 01:10:29.680 --> 01:10:32.840 whether you're running your air conditioner or furnace. And so 1397 01:10:33.600 --> 01:10:36.359 it's collecting all that dirt dusterbree over time, it's caking 1398 01:10:36.399 --> 01:10:39.960 on that blower motor and the bunches the blower all over, 1399 01:10:40.079 --> 01:10:43.840 but the blower motor specifically is the most important component 1400 01:10:43.920 --> 01:10:47.279 to get cleaned. All of it's important, but what happens 1401 01:10:47.399 --> 01:10:50.359 is is all of the dirt starts caking up on 1402 01:10:50.399 --> 01:10:54.279 the motor and it's working harder. That's where the efficiency 1403 01:10:54.279 --> 01:10:56.159 part that you just talked about comes in. So it's 1404 01:10:56.199 --> 01:10:58.239 now charging you more than it would otherwise. And that 1405 01:10:58.239 --> 01:11:00.279 thing's gonna go out sooner than later if you don't 1406 01:11:00.319 --> 01:11:02.920 keep it clean. And so you're supposed to get it 1407 01:11:02.960 --> 01:11:03.840 cleaned twice. 1408 01:11:03.560 --> 01:11:04.880 A year, by the way. 1409 01:11:04.960 --> 01:11:08.640 What happens is it can create an imbalance which breaks seals, 1410 01:11:09.039 --> 01:11:12.359 leaks oil seas is done. And in fact, we've had cases, 1411 01:11:12.399 --> 01:11:15.960 George and I know specifically cases where people were told 1412 01:11:16.000 --> 01:11:18.039 they need a whole new furnace and you guys were 1413 01:11:18.079 --> 01:11:19.319 able to do the blower motor. 1414 01:11:19.640 --> 01:11:21.680 Yeah, I mean a lot of times it's just a component, 1415 01:11:22.159 --> 01:11:24.720 So you should never By the way, I'll tell people 1416 01:11:25.319 --> 01:11:28.640 it's probably best to replace components if they go out, 1417 01:11:29.399 --> 01:11:31.680 and if they won't go out, by the way, within 1418 01:11:31.800 --> 01:11:34.800 ten years, if you keep it cleaned every year, they 1419 01:11:34.840 --> 01:11:37.399 will not. That thing will last longer and be more efficient. 1420 01:11:37.960 --> 01:11:40.079 But it's even more like ten or fifteen, right. 1421 01:11:40.199 --> 01:11:42.640 Yeah, But there's companies that will tell you need to 1422 01:11:42.680 --> 01:11:44.800 replace your system and it's only six seven years old, 1423 01:11:44.840 --> 01:11:46.960 and I would tell you that is not accurate. That 1424 01:11:47.039 --> 01:11:48.840 is not the best thing to do. Now if it 1425 01:11:48.920 --> 01:11:53.159 is eleven, twelve, fifteen years old from just efficiency purposes 1426 01:11:53.199 --> 01:11:56.039 and it's out of warranty. In that case, it probably 1427 01:11:56.239 --> 01:11:58.239 depending on what the component is you want to replace 1428 01:11:58.279 --> 01:12:01.079 this that you need to replace it may or may 1429 01:12:01.119 --> 01:12:03.079 not make sense. But if it's under ten, I can 1430 01:12:03.159 --> 01:12:06.079 tell you without question, unless it was just a really 1431 01:12:06.119 --> 01:12:08.680 bad install or something, or just the wrong equipment from 1432 01:12:08.720 --> 01:12:10.640 the start, that that's not the case. 1433 01:12:10.960 --> 01:12:12.520 Okay, you should not replace it. 1434 01:12:12.640 --> 01:12:15.600 Now, what about the ones you're putting in now that 1435 01:12:15.680 --> 01:12:19.279 are efficient and good new technology? How long are they 1436 01:12:19.560 --> 01:12:22.359 projected to last? The newer systems now twenty years. 1437 01:12:23.000 --> 01:12:25.319 Yeah. I mean so they're all under warranty for ten. 1438 01:12:25.560 --> 01:12:27.720 But you know, technology is always changing, so I would 1439 01:12:27.720 --> 01:12:30.399 project that they're going to be longer. They still say ten, 1440 01:12:30.640 --> 01:12:33.319 but it could be fifteen, twenty, but tom it could be. 1441 01:12:33.760 --> 01:12:36.199 It really comes down to how do you take care 1442 01:12:36.199 --> 01:12:37.439 of it? Do you get it cleaned? 1443 01:12:37.479 --> 01:12:37.880 Every year? 1444 01:12:38.399 --> 01:12:39.840 A lot of these companies say we're going to come 1445 01:12:39.880 --> 01:12:41.960 tune it up. As you know, they don't tune up anything. 1446 01:12:43.359 --> 01:12:44.520 They don't see anything. 1447 01:12:44.600 --> 01:12:46.560 First of all, when they say tune up, very little 1448 01:12:46.560 --> 01:12:49.279 of it's tune up. Most of it truly is cleaning 1449 01:12:49.439 --> 01:12:52.560 most of it. Let's be honest, there's very little to tune. 1450 01:12:52.640 --> 01:12:53.920 But let's talk about that. 1451 01:12:54.239 --> 01:12:54.640 Okay. 1452 01:12:54.760 --> 01:12:57.199 I know you clean, you truly do okay, and you 1453 01:12:57.239 --> 01:12:59.760 don't just vacuum the cabinet. I mean I've seen you 1454 01:12:59.800 --> 01:13:03.159 take that the fins out and literally decrease them and 1455 01:13:03.199 --> 01:13:03.680 clean them. 1456 01:13:03.880 --> 01:13:07.159 Now, I want to know this. What is involved in tuning? 1457 01:13:07.159 --> 01:13:09.720 When we talk about tuning, what the frick do you tune? 1458 01:13:10.239 --> 01:13:11.720 I mean, there is a tune like you make sure 1459 01:13:11.720 --> 01:13:14.720 the burners are in line, like you know, there's here's 1460 01:13:14.720 --> 01:13:15.399 a can. 1461 01:13:15.319 --> 01:13:17.840 You adjust the air mixture like with a with a car. 1462 01:13:17.880 --> 01:13:20.760 I mean the flame air coming in you can't. 1463 01:13:20.800 --> 01:13:22.840 Yeah, yeah, I mean you make sure the whole thing 1464 01:13:22.960 --> 01:13:26.159 is working efficiently and working in it all works in sync. 1465 01:13:26.640 --> 01:13:28.119 And so you want to make sure it's all working 1466 01:13:28.159 --> 01:13:31.359 in sync and correctly. Otherwise and even one thing, you 1467 01:13:31.439 --> 01:13:34.239 just the motor, gets out of balance, you want to 1468 01:13:34.279 --> 01:13:37.359 make sure all of that is is working well because 1469 01:13:37.399 --> 01:13:40.640 that is what causes breakdowns. You know, we guarantee, because 1470 01:13:40.640 --> 01:13:43.840 we know we clean it, that your system will not 1471 01:13:44.000 --> 01:13:46.359 break down this season. So like this last summer, this 1472 01:13:46.479 --> 01:13:49.439 summer was hot, right, this year was very hot. Oh 1473 01:13:49.479 --> 01:13:52.119 my god, all those cleanings we did last year, Like 1474 01:13:52.159 --> 01:13:55.800 we track it. Guess what, no breakdown, no breakdowns? Good, 1475 01:13:56.039 --> 01:13:59.239 Like we know your system is highly unlikely to break 1476 01:13:59.279 --> 01:14:00.960 down if we clean it. 1477 01:14:01.479 --> 01:14:03.520 All these calls we ran this summer. 1478 01:14:03.600 --> 01:14:07.119 Where people who didn't get their system cleaned, and many, 1479 01:14:07.159 --> 01:14:09.520 by the way, we're other companies. You don't who did 1480 01:14:09.560 --> 01:14:11.920 a tune up? Yeah, but they didn't. They're like, no 1481 01:14:12.000 --> 01:14:12.560 I got it done. 1482 01:14:12.640 --> 01:14:13.159 No you didn't. 1483 01:14:13.439 --> 01:14:13.720 We can. 1484 01:14:13.760 --> 01:14:16.279 Now here's the other thing. You don't have to do 1485 01:14:16.319 --> 01:14:19.159 it winter and summer, right, you know you should do 1486 01:14:19.199 --> 01:14:20.960 it winter and summer. The cleaning. 1487 01:14:21.119 --> 01:14:22.880 The cleaning. We do it twice years. Like if you're 1488 01:14:22.920 --> 01:14:24.319 a member of ours, we come out in the in 1489 01:14:24.399 --> 01:14:26.560 the spring and the fall. Because because again what we 1490 01:14:26.680 --> 01:14:29.000 just said that that is happening. 1491 01:14:29.039 --> 01:14:29.520 That's true. 1492 01:14:29.560 --> 01:14:32.439 Though, that's true either ac or your furnace, especially if 1493 01:14:32.479 --> 01:14:34.319 you can do it for thirty nine. Because if you 1494 01:14:34.319 --> 01:14:35.760 can do it for thirty nine, that's not a whole 1495 01:14:35.760 --> 01:14:36.479 lot of money to keep it. 1496 01:14:36.520 --> 01:14:38.439 We can't do it. We don't. Look, we don't. 1497 01:14:38.439 --> 01:14:40.560 We lose money out thirty We do it for thirty 1498 01:14:40.640 --> 01:14:42.399 nine for new client one time. 1499 01:14:42.439 --> 01:14:43.319 I'll never give you that price. 1500 01:14:43.319 --> 01:14:45.039 A seton came all right, now, if you're a member 1501 01:14:45.079 --> 01:14:47.039 of ours, it's one thirty nine, you're right, but you 1502 01:14:47.119 --> 01:14:49.840 also get plumbing, electric and well it's. 1503 01:14:49.720 --> 01:14:52.319 Not one one if you're a member. If you're a member, 1504 01:14:52.600 --> 01:14:53.720 it's free. It's part of it. 1505 01:14:53.760 --> 01:14:56.000 If you're I'm talking about our membership is nineteen dollars 1506 01:14:56.039 --> 01:14:57.640 a month or whatever that comes right, two forty I 1507 01:14:57.680 --> 01:14:58.479 guess this is what it is. 1508 01:14:58.520 --> 01:14:59.439 But that's everything. 1509 01:14:59.680 --> 01:15:02.560 Well, so two you get four visits, you get the 1510 01:15:02.560 --> 01:15:05.319 electrician out, you get the uh the. 1511 01:15:06.880 --> 01:15:08.840 So you know it's about sixty dollars a visit. 1512 01:15:09.079 --> 01:15:11.680 Right if you're a member, But if you're not a member, 1513 01:15:11.680 --> 01:15:13.079 it's one thirty nine is what I meant to say. 1514 01:15:13.079 --> 01:15:15.600 Now I get it, But so we'll only give that. 1515 01:15:15.880 --> 01:15:17.680 The only reason why we give people that price is 1516 01:15:17.680 --> 01:15:19.600 what we're talking about here. People don't know so and 1517 01:15:19.640 --> 01:15:22.199 when they see it, they understand. We just want you 1518 01:15:22.239 --> 01:15:24.159 to see and understand what you and me just talk. 1519 01:15:24.279 --> 01:15:26.079 So you're saying, if you get them out for if 1520 01:15:26.119 --> 01:15:28.159 you go out to a house for thirty nine, there's 1521 01:15:28.199 --> 01:15:30.159 a good chance they're gonna call you back if there's 1522 01:15:30.199 --> 01:15:31.520 a problem, or there's. 1523 01:15:31.319 --> 01:15:32.880 A good chance they're gonna become a member. So it'll 1524 01:15:32.880 --> 01:15:33.560 see what we want. 1525 01:15:33.640 --> 01:15:35.800 But if they don't, they're gonna pay one thirty nine 1526 01:15:35.800 --> 01:15:37.560 the next time, because if they see it's worth it, 1527 01:15:37.560 --> 01:15:40.199 it's worth it for other companies will charge you one 1528 01:15:40.199 --> 01:15:42.199 thousand dollars and call that or rejuvenation. 1529 01:15:42.520 --> 01:15:43.039 I'm serious. 1530 01:15:43.079 --> 01:15:44.920 No, I know it, I know it. I've seen it. 1531 01:15:44.960 --> 01:15:47.920 They it's they're like three forty nine. But okay, bottom 1532 01:15:48.000 --> 01:15:51.119 line though, the equipment is getting more expensive. 1533 01:15:51.159 --> 01:15:53.560 Right, Well, Tom, here's I don't know if you know this, 1534 01:15:53.720 --> 01:15:57.119 but January first, we have no choice. 1535 01:15:57.119 --> 01:15:58.479 So we were just talking about prices. 1536 01:15:58.760 --> 01:16:03.239 What happens general, we're refrigerating now changes, So it changed 1537 01:16:03.239 --> 01:16:05.600 from R twenty two to four ten A. At that time 1538 01:16:05.680 --> 01:16:09.560 it was against the law like that the manufacturer cannot 1539 01:16:09.720 --> 01:16:12.199 produce that equipment, cannot sell it to me as a 1540 01:16:12.520 --> 01:16:16.399 as a contractor, I cannot legally install it. It is 1541 01:16:16.439 --> 01:16:18.880 against the law. You mean the old equipment, the old equipment. 1542 01:16:18.920 --> 01:16:21.319 And now that's changed it again. So what happens is 1543 01:16:21.319 --> 01:16:22.800 going from four ten A to five to ten. 1544 01:16:23.159 --> 01:16:24.840 Oh, I want to talk about that coming up. 1545 01:16:25.000 --> 01:16:28.880 So you're telling me that come January, you cannot get 1546 01:16:28.920 --> 01:16:30.439 these old systems installed. 1547 01:16:31.159 --> 01:16:33.560 Well, the system and they're good systems, Like if you've bollwed. 1548 01:16:33.399 --> 01:16:35.600 No, I know, no, I know what you're saying. The 1549 01:16:35.680 --> 01:16:38.439 government is upping the standard. Is it going to be 1550 01:16:39.079 --> 01:16:41.479 more efficient, is it going to be better or is 1551 01:16:41.520 --> 01:16:42.800 it just going to be cleaner? 1552 01:16:42.840 --> 01:16:45.199 Better for the environment? Okay, God, what it is? So 1553 01:16:45.239 --> 01:16:47.479 if you put in a system now you could save 1554 01:16:48.399 --> 01:16:51.079 you can save a lot thousands, Why it's gonna go 1555 01:16:51.159 --> 01:16:53.239 up that much the whole market? All right, we're going 1556 01:16:53.279 --> 01:16:54.960 to talk about that, my control, We're going to. 1557 01:16:54.960 --> 01:16:56.960 Talk about that. I'm tell Martino. By the way, Denver 1558 01:16:57.000 --> 01:16:59.760 Region dot com. George, I don't know he'd be honest. 1559 01:16:59.840 --> 01:17:01.960 I had it done on my hair. You don't have 1560 01:17:02.000 --> 01:17:03.600 to say anything. No, seriously, I did. 1561 01:17:03.800 --> 01:17:04.159 I did. 1562 01:17:04.479 --> 01:17:06.960 I mean it was really thin, and I can tell 1563 01:17:06.960 --> 01:17:09.800 I'm getting some new growth. And I'm not telling you. 1564 01:17:09.800 --> 01:17:12.199 You know, you need to go there for hair. But 1565 01:17:12.239 --> 01:17:15.159 they do stem cell therapy for joints, and they do 1566 01:17:15.239 --> 01:17:18.079 weight loss supplements that are compounded. 1567 01:17:18.319 --> 01:17:21.880 You save a ton of money. Denverregen dot com. I 1568 01:17:21.920 --> 01:17:22.439 need to do that. 1569 01:17:28.760 --> 01:17:32.039 Go with a sure thing Denver's best roofer, Excel Roofing 1570 01:17:32.119 --> 01:17:34.800 dot com. You don't pay a cent until you're content. 1571 01:17:38.159 --> 01:17:41.359 Time for an insurance checkup free, no obligation. In comparison, 1572 01:17:41.479 --> 01:17:45.039 call Compass Insurance paying too much your coverage at dozens 1573 01:17:45.039 --> 01:17:47.760 of insurance companies find out Now three all three seven 1574 01:17:47.760 --> 01:17:48.359 to seven to one. 1575 01:17:48.479 --> 01:17:48.720 Help. 1576 01:17:48.880 --> 01:17:51.520 You'll think you're his only customer when you choose Frank 1577 01:17:51.600 --> 01:17:54.039 durand the real estate Man dot com to list your 1578 01:17:54.079 --> 01:17:57.239 home with Remax Alliance three all three nine to zero 1579 01:17:57.319 --> 01:18:07.359 sixteen twenty two. Tom Martino your troubleshooter, So listen, let 1580 01:18:07.439 --> 01:18:09.279 me just I want to go to the phones. 1581 01:18:09.000 --> 01:18:09.520 But quickly. 1582 01:18:10.279 --> 01:18:12.800 With all this talk of the cleaning for the shoulder season, 1583 01:18:13.399 --> 01:18:15.439 We're going to offer a special. Now, there's going to 1584 01:18:15.520 --> 01:18:18.439 be This special at thirty nine Bucks is truly special. 1585 01:18:18.439 --> 01:18:20.479 And if you don't have it done, you're not going 1586 01:18:20.560 --> 01:18:24.039 to get it done, okay, and you're not going you 1587 01:18:24.159 --> 01:18:24.960 don't wait. 1588 01:18:24.800 --> 01:18:27.159 For your first cold snap. Please, I am. 1589 01:18:27.279 --> 01:18:29.560 I want you to record this show and say, God, 1590 01:18:29.600 --> 01:18:32.079 I should have listened because some of you, not all 1591 01:18:32.119 --> 01:18:33.680 of you, but some of you are going to face 1592 01:18:34.279 --> 01:18:37.600 really big problems when the cold snap. So thirty nine 1593 01:18:37.640 --> 01:18:42.359 Bucks is the normal, special special thirty nine Bucks. But 1594 01:18:42.399 --> 01:18:44.640 I'm going to ask George for today, just for today. 1595 01:18:45.039 --> 01:18:46.880 Let's say, can we go into an end of business 1596 01:18:46.880 --> 01:18:48.479 today or you tell me the rest of the week. 1597 01:18:48.560 --> 01:18:50.880 You tell me, let's do something even better than that. 1598 01:18:51.399 --> 01:18:53.640 Yeah, you know what we'll do twenty nine dollars get 1599 01:18:53.680 --> 01:18:55.279 your for today. This is the best time to do 1600 01:18:55.319 --> 01:18:58.640 it after summer, especially this hot summer where your bonus 1601 01:18:58.760 --> 01:18:59.199 is dirty. 1602 01:18:59.199 --> 01:19:01.359 As I know from the summer, I know it. Get 1603 01:19:01.479 --> 01:19:04.239 the last thing you're thinking about, it's in your furnace check. Yeah, 1604 01:19:04.279 --> 01:19:06.079 so as soon as you turn furness on when it 1605 01:19:06.119 --> 01:19:06.800 does be cold. 1606 01:19:07.159 --> 01:19:09.039 So if they get it cleaned and all that it's 1607 01:19:09.079 --> 01:19:11.239 going to be perfect ready going into fall and winters. 1608 01:19:11.279 --> 01:19:14.239 So so let's can we do twenty nine for how long? 1609 01:19:14.319 --> 01:19:17.439 Twenty nine? They just got a book it today before? Okay, 1610 01:19:17.479 --> 01:19:18.520 business today, you got a book. 1611 01:19:18.520 --> 01:19:20.920 It doesn't have to be done today. Obviously it won't be, 1612 01:19:21.239 --> 01:19:24.319 but you book it. It'll be twenty nine bucks. Okay, 1613 01:19:24.880 --> 01:19:27.800 fixmihome dot com seven two zero five two six thirty 1614 01:19:27.880 --> 01:19:31.159 nine thirty nine twenty nine. I swear to god, I 1615 01:19:31.199 --> 01:19:33.039 went for coffee with my wife and I and a 1616 01:19:33.079 --> 01:19:35.159 friend and it was twenty nine. It was twenty seven 1617 01:19:35.239 --> 01:19:37.800 bucks or something. I mean, twenty nine dollars is going 1618 01:19:37.800 --> 01:19:40.720 to be an incredible deal. A seven to zero five 1619 01:19:40.760 --> 01:19:43.319 two six thirty nine thirty nine. That's before you're going 1620 01:19:43.359 --> 01:19:45.399 to be told you need any crap and you're not 1621 01:19:45.479 --> 01:19:49.159 gonna look at You're just not gonna have any worries. 1622 01:19:49.199 --> 01:19:52.279 After that, everyone can afford twenty nine bucks. I don't hear. 1623 01:19:52.399 --> 01:19:54.640 We guarantee it will not break down till this winter. 1624 01:19:54.800 --> 01:19:57.840 Guarantee kay seven to zero five two six thirty nine 1625 01:19:57.880 --> 01:19:59.439 thirty nine. I want to go to a John who 1626 01:19:59.439 --> 01:20:01.279 wants to talk it a visa card? What's going on? 1627 01:20:01.359 --> 01:20:02.159 With your visa card. 1628 01:20:02.239 --> 01:20:06.119 John, Hey Tom, thank you, Hey man, my call. 1629 01:20:07.000 --> 01:20:07.199 Hey. 1630 01:20:09.000 --> 01:20:16.039 I kind of got involved in a scam back in June, 1631 01:20:13.680 --> 01:20:21.760 yes a you know, or it was a somebody was 1632 01:20:21.800 --> 01:20:24.800 calling and said they had a we had won a 1633 01:20:24.880 --> 01:20:26.800 prize with the publisher's. 1634 01:20:26.239 --> 01:20:28.640 Clearing house, okay, and what happened? 1635 01:20:28.760 --> 01:20:30.920 This went on, and this went on for three or 1636 01:20:30.920 --> 01:20:33.359 four days, and they. 1637 01:20:33.279 --> 01:20:35.560 Finally said, oh, by the way, we need you to 1638 01:20:35.880 --> 01:20:42.159 get a visa gift card. Okay, yeah, yeah, yeah, And 1639 01:20:42.279 --> 01:20:43.079 I did that time. 1640 01:20:43.079 --> 01:20:45.680 And it's not big bucks, so I'm not too. 1641 01:20:45.640 --> 01:20:46.319 Worried about it. 1642 01:20:46.520 --> 01:20:51.119 How much is four hundred and twenty six dollars. 1643 01:20:51.159 --> 01:20:53.359 And they say I currently have one hundred and. 1644 01:20:53.279 --> 01:20:58.840 Forty five ballance. But what's confused me? And when I 1645 01:20:59.199 --> 01:21:02.560 two days after I got the card, I called them. 1646 01:21:02.720 --> 01:21:05.840 I asked them to cancel the cards, them to put 1647 01:21:05.840 --> 01:21:06.319 a whole lot. 1648 01:21:06.520 --> 01:21:08.079 So hold on, but I want to take I want 1649 01:21:08.079 --> 01:21:10.159 to get this straight to help people listening right now, 1650 01:21:10.199 --> 01:21:12.039 because if it happened to you, it's going to happen 1651 01:21:12.039 --> 01:21:12.439 to others. 1652 01:21:12.720 --> 01:21:14.199 First, you're told you won an. 1653 01:21:14.079 --> 01:21:17.399 Award, and what were why were you going out to 1654 01:21:17.439 --> 01:21:20.119 get this credit card? This prepaid credit card? What was 1655 01:21:20.159 --> 01:21:21.920 the reason they gave you for doing that. 1656 01:21:23.199 --> 01:21:31.079 Their package included a brochure that said, hey, because they're 1657 01:21:31.079 --> 01:21:33.680 working it through and have to work through a federal agency, 1658 01:21:34.359 --> 01:21:38.199 the card is for the federal agency. Okay, what do you. 1659 01:21:38.159 --> 01:21:40.760 Mean for the federal agency? You mean to pay the taxes? 1660 01:21:41.960 --> 01:21:46.079 No, it wasn't paying tax and there's just a I 1661 01:21:46.199 --> 01:21:52.000 basically get an approval for them to proceed with the boarding. 1662 01:21:52.159 --> 01:21:54.600 The price. Well, it makes no sense, but I get it. 1663 01:21:54.640 --> 01:21:56.520 I get it. They just had to give you an excuse. 1664 01:21:56.600 --> 01:21:59.560 So they said, you were told was this a phone 1665 01:21:59.600 --> 01:22:00.439 call or mail? 1666 01:22:02.039 --> 01:22:03.840 No, it happened to be a phone call. 1667 01:22:03.920 --> 01:22:04.199 Okay. 1668 01:22:04.239 --> 01:22:07.439 Right, so you're told, hey, man, you won the publisher's 1669 01:22:07.439 --> 01:22:09.840 clearing house, but we first need you to go buy 1670 01:22:09.880 --> 01:22:11.039 a prepaid credit card. 1671 01:22:11.079 --> 01:22:12.279 Is that correct? 1672 01:22:13.000 --> 01:22:13.880 That is correct, sir? 1673 01:22:14.039 --> 01:22:16.119 Okay, Then what did you do? You bought one? And 1674 01:22:16.119 --> 01:22:16.800 what did you do? 1675 01:22:17.920 --> 01:22:18.159 Yeah? 1676 01:22:18.199 --> 01:22:21.039 And then I called them back and I gave them 1677 01:22:21.039 --> 01:22:22.399 the information on the card. 1678 01:22:22.800 --> 01:22:26.079 Right, that's right, that's how it works, okay. 1679 01:22:26.199 --> 01:22:30.560 And then I sat down. Within less than twenty four. 1680 01:22:30.359 --> 01:22:33.279 Hours, I called the visa card and I said, I 1681 01:22:33.279 --> 01:22:34.920 want you to put a hold on that card. 1682 01:22:35.199 --> 01:22:37.640 Now, why why did you want to put a hold 1683 01:22:37.680 --> 01:22:38.079 on it. 1684 01:22:39.000 --> 01:22:42.119 Because I suspected maybe there there was some fall play 1685 01:22:42.199 --> 01:22:45.880 going on. Oh good, I know, and I know I 1686 01:22:45.920 --> 01:22:48.119 know I did not use the card, all. 1687 01:22:48.079 --> 01:22:50.560 Right, So you you called up and said I want 1688 01:22:50.600 --> 01:22:51.359 to stop this. 1689 01:22:52.000 --> 01:22:55.840 I have a bad feeling about it. And what happened? 1690 01:22:57.840 --> 01:23:00.800 Then they actually put a whole on the card and 1691 01:23:00.840 --> 01:23:04.279 told me it would take six eights and ninety days 1692 01:23:04.319 --> 01:23:06.800 to get it resolved because I put in agency. 1693 01:23:06.920 --> 01:23:10.039 Who did you call to put a hold on it? 1694 01:23:10.119 --> 01:23:11.000 The visa people? 1695 01:23:11.560 --> 01:23:14.039 Okay? And it wasn't the scammers. It was the real 1696 01:23:14.159 --> 01:23:14.840 visa people. 1697 01:23:15.960 --> 01:23:18.399 Yes, sir, it was the real visa people. I've had 1698 01:23:18.800 --> 01:23:20.319 numerous phone calls with them. 1699 01:23:20.880 --> 01:23:23.239 Okay, So tell me where does it stand now? And 1700 01:23:23.279 --> 01:23:24.119 why are you calling? 1701 01:23:25.359 --> 01:23:29.439 Well, it's the reason I'm calling is I just need 1702 01:23:29.439 --> 01:23:30.119 some advice. 1703 01:23:31.279 --> 01:23:32.920 And what are you trying to accomplish? 1704 01:23:33.000 --> 01:23:35.439 You're trying to save the four hundred bucks right that 1705 01:23:35.640 --> 01:23:37.119 instead of squandering it. 1706 01:23:39.199 --> 01:23:42.880 Yeah, in a nutshell, that's true. However, let me let 1707 01:23:42.880 --> 01:23:46.920 me make you aware of something. Uh, the card was 1708 01:23:46.920 --> 01:23:49.319 for four hundred and twenty six dollars. 1709 01:23:49.560 --> 01:23:50.119 No sense. 1710 01:23:50.560 --> 01:23:52.399 There's a balance on the card right. 1711 01:23:52.239 --> 01:23:55.760 Now of one and forty six dollars and eighty three cents. 1712 01:23:55.920 --> 01:23:58.159 So somebody already, somebody already spent it. 1713 01:23:59.239 --> 01:24:02.680 Oh yeah, and the month they spent is onenty fourteen. 1714 01:24:03.560 --> 01:24:06.199 No, wait a minute, Wait a minute, Wait a minute, 1715 01:24:06.319 --> 01:24:07.199 hold on, hold on. 1716 01:24:07.920 --> 01:24:11.119 With a prepaid card, you can't spend more that's than 1717 01:24:11.159 --> 01:24:14.520 that's on there. I mean, if it was a four 1718 01:24:14.600 --> 01:24:17.560 hundred dollars card, they can't spend more than four hundred dollars. 1719 01:24:19.720 --> 01:24:22.720 Tom, I'm looking at it, and I understand what you 1720 01:24:22.840 --> 01:24:25.800 just told me, and that was my understanding. And also 1721 01:24:26.239 --> 01:24:30.600 and what's really confused me and says, Okay, you're telling 1722 01:24:30.640 --> 01:24:33.319 me you spent more on the card than it was authorized, 1723 01:24:34.000 --> 01:24:37.000 or you accepted the transactions. You're also telling me I 1724 01:24:37.039 --> 01:24:40.600 have a balance, and them two numbers together far exceed 1725 01:24:40.600 --> 01:24:41.199 the Are. 1726 01:24:41.039 --> 01:24:43.600 They saying you have a credit balance or you have 1727 01:24:43.680 --> 01:24:44.760 a debit balance? 1728 01:24:46.000 --> 01:24:47.239 No, I have a balance? 1729 01:24:47.960 --> 01:24:50.399 Well what does that mean? You have a balance? Does 1730 01:24:50.439 --> 01:24:52.600 it mean you have a balance you owe or a 1731 01:24:52.640 --> 01:24:53.960 balance that's a credit. 1732 01:24:55.159 --> 01:24:57.039 No, it's a balance that is a credit. 1733 01:24:57.520 --> 01:25:01.319 Okay, well then it's then it's impossible that you could 1734 01:25:01.359 --> 01:25:04.439 have charged one thousand dollars on a four hundred dollars 1735 01:25:04.479 --> 01:25:07.319 card and have a one hundred dollars balance to you, 1736 01:25:07.720 --> 01:25:10.600 it's it's all of this is impossible. So I don't 1737 01:25:10.640 --> 01:25:12.840 even think you were talking to the right Visa people, 1738 01:25:12.960 --> 01:25:13.760 to be honest with you. 1739 01:25:15.119 --> 01:25:19.319 Well, I've called them and I talked to the customer service. 1740 01:25:19.680 --> 01:25:21.880 Where'd you get the number to call them? Where'd you 1741 01:25:21.920 --> 01:25:22.520 get the number? 1742 01:25:23.399 --> 01:25:24.640 It's on the back of the card? 1743 01:25:25.079 --> 01:25:28.319 Oh okay, all right, then it probably was. Listen, John, 1744 01:25:28.800 --> 01:25:31.039 why are you calling today? What can we help you with? 1745 01:25:31.079 --> 01:25:33.479 Because it sounds like you're in deep. What I would 1746 01:25:33.520 --> 01:25:36.359 do is cut off all communication, rip up the card, 1747 01:25:36.680 --> 01:25:39.720 and consider the four hundred dollars gone. 1748 01:25:42.960 --> 01:25:44.960 That's why I called. I was looking for your advice. 1749 01:25:45.319 --> 01:25:48.920 Well, that's my hold on. That's my advice. That's not saying. 1750 01:25:49.840 --> 01:25:52.359 But what I don't understand is if you put a 1751 01:25:52.720 --> 01:25:55.520 before by the time you put a hold on the card, 1752 01:25:55.560 --> 01:25:57.159 three hundred of it was already spent. 1753 01:25:57.319 --> 01:25:57.800 Is that right? 1754 01:25:58.880 --> 01:25:59.079 Oh? 1755 01:25:59.159 --> 01:25:59.600 More than that? 1756 01:26:00.840 --> 01:26:03.039 Well? How can it be more? If it was a 1757 01:26:03.119 --> 01:26:04.760 four card. 1758 01:26:06.119 --> 01:26:08.920 Tom, I don't know that. That's why I'm calling you, because. 1759 01:26:08.720 --> 01:26:12.439 Okays, did the visa people offer you a statement? 1760 01:26:16.560 --> 01:26:19.319 The only thing Visa has had told me is that 1761 01:26:19.359 --> 01:26:25.960 they they uh disallowed the my dispute transaction? 1762 01:26:26.920 --> 01:26:30.239 Then tell me why or give me any kate John, John, 1763 01:26:30.319 --> 01:26:33.960 listen John, as part of that card, is there a 1764 01:26:34.000 --> 01:26:36.000 place you can go and look at the charges that 1765 01:26:36.039 --> 01:26:36.439 were made? 1766 01:26:36.800 --> 01:26:38.560 Is there online access? 1767 01:26:38.960 --> 01:26:39.199 Yeah? 1768 01:26:39.239 --> 01:26:39.560 Did you? 1769 01:26:40.039 --> 01:26:42.239 Did you sign on and look at the charges? 1770 01:26:43.680 --> 01:26:44.079 I did? 1771 01:26:44.720 --> 01:26:48.439 And okay where were the charges? Where were the charges made? 1772 01:26:49.920 --> 01:26:50.479 Oh? 1773 01:26:51.039 --> 01:26:51.960 My own mind? 1774 01:26:52.159 --> 01:26:54.640 Uh, I want to say a lot of them were made. 1775 01:26:55.359 --> 01:26:55.880 I got it. 1776 01:26:56.600 --> 01:26:58.079 I thought I had that in front of me with 1777 01:26:58.199 --> 01:26:59.800 because which is roughly John? 1778 01:27:00.239 --> 01:27:02.399 Where were they made all over the country? 1779 01:27:02.479 --> 01:27:07.439 Or yeah, quite a few of them were made in Brooklyn, 1780 01:27:07.479 --> 01:27:07.920 New York. 1781 01:27:08.760 --> 01:27:09.199 Yeah? 1782 01:27:09.239 --> 01:27:12.359 Okay, So where does this stand right now? Is anyone 1783 01:27:12.399 --> 01:27:13.479 trying to get money from you? 1784 01:27:15.319 --> 01:27:16.760 Nobody's trying to get money from me. 1785 01:27:17.079 --> 01:27:22.479 I am trying to get the visa guys to explain 1786 01:27:22.640 --> 01:27:24.800 me why they disallowed my transaction? 1787 01:27:25.680 --> 01:27:28.279 What transaction did they disallow? 1788 01:27:29.960 --> 01:27:30.279 Well? 1789 01:27:30.399 --> 01:27:36.199 I disputed the money that I was to charge John 1790 01:27:36.319 --> 01:27:36.840 on the card. 1791 01:27:37.000 --> 01:27:37.279 John. 1792 01:27:37.520 --> 01:27:41.479 Now I understand you're saying because you went you did 1793 01:27:41.479 --> 01:27:45.199 it too late, You did it too late, You authorized 1794 01:27:45.239 --> 01:27:47.239 the card, you gave them the number, then you called 1795 01:27:47.279 --> 01:27:49.800 back and changed your mind, and in between they charged 1796 01:27:49.880 --> 01:27:53.359 up a thousand bucks. So that's why, John, you made 1797 01:27:53.399 --> 01:27:55.760 a mistake. You fell for a scam. May I ask 1798 01:27:55.800 --> 01:27:56.439 how old you are? 1799 01:27:58.159 --> 01:27:59.960 Yes, sir, sony eight years old. 1800 01:28:00.479 --> 01:28:03.479 Okay, well you sound pretty spry. I mean you knew 1801 01:28:03.479 --> 01:28:06.760 something was up, John, you just can't. There's not much 1802 01:28:06.800 --> 01:28:08.680 we can do about it. But I'm glad you told 1803 01:28:08.720 --> 01:28:10.520 us so other people will be aware of it. 1804 01:28:10.960 --> 01:28:13.079 John, why don't you use one hundred and thirty six 1805 01:28:13.119 --> 01:28:15.199 dollars and then you've only lost that I. 1806 01:28:15.520 --> 01:28:16.840 Use, he can't use. 1807 01:28:17.319 --> 01:28:19.880 If he does that, they're going to pop him for 1808 01:28:19.920 --> 01:28:21.560 the rest of the money that was charged on that. 1809 01:28:21.720 --> 01:28:25.920 If he ever acknowledges that he has any part of 1810 01:28:25.960 --> 01:28:28.560 it and puts a signature to it, he's done. If 1811 01:28:28.560 --> 01:28:30.800 he makes a withdrawal of that one hundred and thirty bucks, 1812 01:28:31.000 --> 01:28:34.760 he's over. They'll come after him for the entire balance. 1813 01:28:36.159 --> 01:28:41.760 I think. Let me go ahead, John, make it quick. 1814 01:28:41.800 --> 01:28:42.520 Go ahead, sir. 1815 01:28:43.359 --> 01:28:45.760 The card is on hold and there is a balance 1816 01:28:45.800 --> 01:28:47.880 of one hundred and forty five, and their. 1817 01:28:47.760 --> 01:28:49.640 Position is, once it. 1818 01:28:49.600 --> 01:28:52.079 Gets resolved, we'll give you a new card with one 1819 01:28:52.159 --> 01:28:54.279 hundred and forty five, all right? 1820 01:28:54.319 --> 01:28:57.039 If they do that, fine, If they don't find I 1821 01:28:57.079 --> 01:29:00.359 would just leave it alone at this point. My theory 1822 01:29:00.520 --> 01:29:04.119 is if you acknowledge one of the things, you acknowledge 1823 01:29:04.199 --> 01:29:05.439 all of the things. 1824 01:29:05.840 --> 01:29:07.680 I'm Tom Martino, we have more coming up. 1825 01:29:12.920 --> 01:29:16.159 Go with a sure thing Denver's Best roofer Excel Roofing 1826 01:29:16.279 --> 01:29:18.920 dot com. You don't pay a cent until you're content. 1827 01:29:22.279 --> 01:29:25.479 Time for an insurance check up free, no obligation. In comparison, 1828 01:29:25.600 --> 01:29:29.159 call Compass Insurance paying too much your coverage at dozens 1829 01:29:29.199 --> 01:29:31.920 of insurance companies find out now three oh three seven 1830 01:29:32.000 --> 01:29:34.840 seven to one help. You'll think you're his only customer 1831 01:29:34.880 --> 01:29:37.119 when you choose Frank durand the real estate Man dot 1832 01:29:37.159 --> 01:29:40.479 com to list your home with Remax Alliance three oh 1833 01:29:40.520 --> 01:29:55.199 three nine two zero sixteen twenty two. Hi Tom Martino here, 1834 01:29:55.239 --> 01:29:57.199 three oh three seven one three talk seven one three 1835 01:29:57.239 --> 01:29:57.880 eight two. 1836 01:29:57.640 --> 01:29:58.199 Five to five. 1837 01:29:59.079 --> 01:30:02.319 So, George, so we're going to do twenty nine bucks. 1838 01:30:02.960 --> 01:30:04.960 You got to book it today. What time do you 1839 01:30:04.960 --> 01:30:07.239 stop taking calls for that? I would call it four five. 1840 01:30:07.319 --> 01:30:09.239 Let's just say by till five o'clock. Okay, I have 1841 01:30:09.279 --> 01:30:10.960 to book by five o'clock. You got to book it, 1842 01:30:11.279 --> 01:30:13.359 and that mean it can be done anytime in the future. 1843 01:30:13.600 --> 01:30:17.199 Twenty nine bucks for the full extreme clean and tune 1844 01:30:17.279 --> 01:30:20.439 and the only people that really do the extreme clean. Okay, 1845 01:30:20.880 --> 01:30:24.119 And the twenty nine is a steal because even thirty 1846 01:30:24.239 --> 01:30:27.000 nine the normal specials to steal. And I'm going to 1847 01:30:27.079 --> 01:30:29.359 give that number out seven two zero five two six 1848 01:30:29.439 --> 01:30:32.000 thirty nine thirty nine seven two zero five two six 1849 01:30:32.039 --> 01:30:34.159 thirty nine thirty nine. You also want to do fifteen 1850 01:30:34.239 --> 01:30:37.079 hundred dollars off for any replacements. 1851 01:30:36.560 --> 01:30:39.720 Talking about like if you if your system is ten 1852 01:30:39.800 --> 01:30:43.319 years plus, you you should consider getting it replaced before. 1853 01:30:43.159 --> 01:30:45.279 The end of the year with the new efficiency ones. 1854 01:30:45.359 --> 01:30:48.000 Yeah, yeah, it's it's not really the efficiency is going 1855 01:30:48.039 --> 01:30:50.319 to be the same. It's just it's it's the refrigerant 1856 01:30:50.399 --> 01:30:52.840 that's changing. Oh okay, And so because those lights, no, I. 1857 01:30:52.840 --> 01:30:55.000 Didn't mean, I didn't mean in the future. I meant 1858 01:30:55.600 --> 01:30:56.439 if you have a ten. 1859 01:30:56.319 --> 01:30:58.560 Year old old one, you can get a better efficiency 1860 01:30:58.600 --> 01:30:59.079 one now. 1861 01:30:59.319 --> 01:31:02.039 Yeah, but this is you're buying today versus January is 1862 01:31:02.119 --> 01:31:04.600 virtually the same quality, same efficiency. 1863 01:31:04.640 --> 01:31:06.840 The only difference is prices are. 1864 01:31:06.680 --> 01:31:08.880 And the prices are going to be way way high, 1865 01:31:08.880 --> 01:31:12.359 thousands higher. I'm telling you, we have no choice. Like 1866 01:31:12.359 --> 01:31:16.640 that's the whole industry and so now, like, I mean, 1867 01:31:16.640 --> 01:31:19.479 if that's you, like, now's. 1868 01:31:19.199 --> 01:31:21.560 The time and you're going to do a special. 1869 01:31:22.079 --> 01:31:25.079 Yeah, we'll do fifteen hundred off if you whatever. 1870 01:31:24.880 --> 01:31:27.880 You want or need a replacement, fifteen hundred off any. 1871 01:31:27.720 --> 01:31:30.199 Replacement and doesn't cost you anything at all to get 1872 01:31:30.239 --> 01:31:31.920 the find out at that price. Yeah. 1873 01:31:32.000 --> 01:31:35.680 So that's seventeen zero five two six thirty nine thirty nine. 1874 01:31:36.279 --> 01:31:39.399 Okay, Margaret, you need an assist, You need some assistance. 1875 01:31:39.439 --> 01:31:41.439 I'm not sure with what market? What's going on? 1876 01:31:42.720 --> 01:31:46.720 Well it sounds easy, but it's old. I need to 1877 01:31:46.760 --> 01:31:50.199 buy a tell or have a television shit repaired, and 1878 01:31:50.279 --> 01:31:51.279 I don't know where to go. 1879 01:31:51.399 --> 01:31:52.399 Okay, what kind of TV? 1880 01:31:52.640 --> 01:31:54.319 You tried a couple people. 1881 01:31:53.960 --> 01:31:57.319 And they all kind of TV? Margaret? Margaret, Yeah, what 1882 01:31:57.399 --> 01:31:58.680 kind of TV do you have? Dear? 1883 01:31:59.720 --> 01:32:02.520 It's a Samsung? 1884 01:32:03.720 --> 01:32:07.479 Is it an Led? The new one? New kind flat screens? 1885 01:32:07.640 --> 01:32:08.199 Yeah? 1886 01:32:08.279 --> 01:32:09.960 How old is it? How old is it? 1887 01:32:10.319 --> 01:32:13.399 I'm thinking maybe two two and a half years. 1888 01:32:13.439 --> 01:32:15.520 Wait a minute, what the hell's wrong with it if 1889 01:32:15.520 --> 01:32:16.840 it's only two and a half years old? 1890 01:32:16.920 --> 01:32:21.960 Well, first the sound went out? What and now everything's gone? 1891 01:32:22.560 --> 01:32:22.600 What? 1892 01:32:23.800 --> 01:32:26.319 That doesn't sound? So where did you buy this year? 1893 01:32:26.600 --> 01:32:27.359 A couple of years ago. 1894 01:32:27.600 --> 01:32:30.399 I bought it best Buy and that's not going to 1895 01:32:30.479 --> 01:32:33.119 work out. I'm not a member, they're any longer and 1896 01:32:33.199 --> 01:32:33.800 so forth. 1897 01:32:33.880 --> 01:32:35.920 So well, best Buy, doesn't I remember to. 1898 01:32:35.960 --> 01:32:39.279 Get somebody to fix it? Can they fix the flax? 1899 01:32:39.319 --> 01:32:41.039 How much? Can you remember what you paid for it? 1900 01:32:41.039 --> 01:32:43.000 Because the Dane think? What size is it? 1901 01:32:43.079 --> 01:32:46.960 Wait about I think I paid like in the high force. 1902 01:32:47.640 --> 01:32:50.920 I know, I don't know anybody who can fix anything 1903 01:32:50.960 --> 01:32:53.319 for less than half of that. I mean, what I'm 1904 01:32:53.319 --> 01:32:57.600 saying is they're damn near talk. They're damn near disposable. 1905 01:32:58.760 --> 01:33:00.359 Yeah, okay, but. 1906 01:33:00.359 --> 01:33:04.520 Hold on, Margaret, not really surprised, Margaret. Do you know 1907 01:33:04.560 --> 01:33:05.399 what size it is? 1908 01:33:06.520 --> 01:33:06.720 Yeah? 1909 01:33:06.760 --> 01:33:07.800 It's forty inches? 1910 01:33:08.840 --> 01:33:12.840 Damn. I just like this one behind me, this son here, 1911 01:33:12.960 --> 01:33:14.640 let's see. Is it off right now? What the hell? 1912 01:33:14.760 --> 01:33:17.720 Why is it off? Anyway? This one behind me, we're 1913 01:33:17.760 --> 01:33:19.760 just talking about it. If it's off, I might have 1914 01:33:19.880 --> 01:33:22.319 turned it off by mistake. But anyway, the one behind 1915 01:33:22.319 --> 01:33:24.359 me here, I've had for so many years. I don't 1916 01:33:24.359 --> 01:33:25.960 know what would go wrong with it in a couple 1917 01:33:25.960 --> 01:33:28.960 of years. Did you have any voltage spikes? 1918 01:33:30.199 --> 01:33:30.279 No? 1919 01:33:31.119 --> 01:33:32.920 Tell me what makes that is the. 1920 01:33:32.920 --> 01:33:38.680 One that's so old Samsung. I love Samsung. No, no, 1921 01:33:38.800 --> 01:33:39.399 I'm serious. 1922 01:33:39.560 --> 01:33:42.039 I mean I've never heard of a Samsung going out 1923 01:33:42.039 --> 01:33:44.119 in a couple of years, unless that had a voltage spike. 1924 01:33:45.399 --> 01:33:47.560 Let me let me just see. Hold on, I had 1925 01:33:47.560 --> 01:33:48.159 the name of a. 1926 01:33:48.159 --> 01:33:50.079 Guy one time. Let me see if I still have it. 1927 01:33:50.479 --> 01:33:51.760 I had the name of a guy that. 1928 01:33:51.800 --> 01:33:55.199 Fixed mine once. I did have him come out, not 1929 01:33:55.279 --> 01:33:58.560 for this one, but for another one for a for 1930 01:33:58.640 --> 01:34:03.000 a TV repair, and it was it was weird. He 1931 01:34:03.159 --> 01:34:08.680 fixed it, it was amazing and it just worked. I 1932 01:34:08.760 --> 01:34:12.600 gotta find him and this might be him. Hold on, Nope, Nope, 1933 01:34:12.640 --> 01:34:15.439 I can't. I had a guy that did, actually he 1934 01:34:15.800 --> 01:34:16.880 what was wrong with mine. 1935 01:34:16.880 --> 01:34:20.439 It was something really simple with the eye for the 1936 01:34:20.600 --> 01:34:21.640 remote or something. 1937 01:34:21.680 --> 01:34:24.720 It wasn't coming on or off. But I can't. I 1938 01:34:24.800 --> 01:34:26.000 can't really tell you. 1939 01:34:28.399 --> 01:34:32.680 It's almost it's almost worth just buying a brand new one. 1940 01:34:32.720 --> 01:34:33.720 I'm not saying. 1941 01:34:33.479 --> 01:34:36.760 That she could go she could go to Costco and 1942 01:34:36.840 --> 01:34:39.760 buy like a fifty inch for like three hundred bucks. 1943 01:34:39.960 --> 01:34:45.159 I know it. Yeah, I would say this one, you know, 1944 01:34:45.399 --> 01:34:47.960 it's really oh oh wait wait, I thought you said 1945 01:34:48.000 --> 01:34:52.279 best Buy, but you said Costco. Listen, and you're not 1946 01:34:52.319 --> 01:34:54.359 a member of Costco is what you meant, right. 1947 01:34:55.199 --> 01:34:58.039 I'm not now, but I mean I could always join up, 1948 01:34:58.119 --> 01:34:59.840 but I don't know if it'd be worth it. Just 1949 01:35:00.159 --> 01:35:02.039 get this done. It's say, well, they're. 1950 01:35:01.840 --> 01:35:04.479 Going to best Buy, they have pretty similar deals. 1951 01:35:04.920 --> 01:35:07.439 Yeah, I've been tying the best by that who I 1952 01:35:07.560 --> 01:35:08.239 usually go to. 1953 01:35:08.760 --> 01:35:09.079 Listen. 1954 01:35:09.199 --> 01:35:11.399 I'm not going to keep you, Tom, I just okay, 1955 01:35:11.439 --> 01:35:12.800 thank you very much for calling. 1956 01:35:12.920 --> 01:35:15.880 I'm sorry, I just didn't have any good advice on that. 1957 01:35:16.159 --> 01:35:16.880 Now, Larry. 1958 01:35:17.239 --> 01:35:21.520 Larry wants to a question on voting, which is a 1959 01:35:21.560 --> 01:35:22.239 weird question. 1960 01:35:22.359 --> 01:35:23.319 What's going on, Larry? 1961 01:35:25.079 --> 01:35:25.279 Hi? 1962 01:35:25.800 --> 01:35:29.319 Tom, Hey, I just had a question about what I 1963 01:35:29.439 --> 01:35:34.199 might do about I'm continuous about the one man, one 1964 01:35:34.279 --> 01:35:39.239 vote concept. When the local sheriff here in Kansas, in 1965 01:35:39.600 --> 01:35:43.960 the county i'm in, has decided during the Republican primary. 1966 01:35:44.680 --> 01:35:49.640 You know, everybody that is not registered Republican is not 1967 01:35:49.760 --> 01:35:51.439 allowed to vote for coming sheriff. 1968 01:35:51.479 --> 01:35:52.319 I don't understand that. 1969 01:35:52.760 --> 01:35:55.319 Oh wait a minute, because he's only running in the primary. 1970 01:35:55.399 --> 01:35:57.760 No one's opposing him. 1971 01:35:58.079 --> 01:36:01.319 Well, yeah, there was three three public and running in 1972 01:36:01.439 --> 01:36:03.479 the primary, but that decided. 1973 01:36:03.520 --> 01:36:04.359 It seems to me. 1974 01:36:04.760 --> 01:36:05.880 No, I get what you're saying. 1975 01:36:05.960 --> 01:36:07.880 No, I get what you're saying, hold on a second, 1976 01:36:07.920 --> 01:36:09.520 that this is something I've. 1977 01:36:09.319 --> 01:36:10.159 Long wondered about. 1978 01:36:10.199 --> 01:36:12.520 If you can hang on, Larry, I'm Tom Martino. We 1979 01:36:12.600 --> 01:36:20.319 have more coming up on the Troubleshooter Show. Go with 1980 01:36:20.399 --> 01:36:23.960 a sure thing Denver's Best roofer Excel Roofing dot com. 1981 01:36:24.000 --> 01:36:24.560 You don't pay a. 1982 01:36:24.640 --> 01:36:30.600 Cent until you're content, wait time for an insurance check 1983 01:36:30.680 --> 01:36:34.560 up free, no obligation. In comparison, call Compass Insurance paying 1984 01:36:34.560 --> 01:36:37.600 too much your coverage at dozens of insurance companies find 1985 01:36:37.640 --> 01:36:40.000 out now three all three seven seven to one help. 1986 01:36:40.159 --> 01:36:42.800 You'll think you're his only customer when you choose Frank 1987 01:36:42.840 --> 01:36:45.279 durand the real estate Man dot com to list your 1988 01:36:45.319 --> 01:36:48.439 home with Remax Alliance three all three nine two zero 1989 01:36:48.600 --> 01:36:53.399 sixteen twenty two. Hi Tom Martino here three O three 1990 01:36:53.479 --> 01:36:55.640 seven one three eight two five five. By the way, 1991 01:36:56.520 --> 01:37:00.800 somebody texted me saying I have the same problem with 1992 01:37:00.920 --> 01:37:03.680 my Samsung. I unplugged it for ten minutes, plugged it 1993 01:37:03.720 --> 01:37:07.960 back in and it worked again. They basically rebooted it 1994 01:37:08.079 --> 01:37:11.760 right and now. 1995 01:37:11.840 --> 01:37:16.680 Also, there's a pre authorization on these visa cards. 1996 01:37:16.760 --> 01:37:18.960 This guy called in and said he was caught up 1997 01:37:19.000 --> 01:37:20.600 in a scam where he had to buy a prepaid 1998 01:37:20.680 --> 01:37:25.079 visa card that ended up chart that what it ended 1999 01:37:25.159 --> 01:37:30.960 up doing is owing more than he had authorized. He 2000 01:37:31.000 --> 01:37:34.159 had a four hundred dollars prepaid card. Somebody said that 2001 01:37:34.199 --> 01:37:37.159 there's a pre authorization on there that. 2002 01:37:37.159 --> 01:37:38.159 Allows you to. 2003 01:37:39.560 --> 01:37:43.039 That they might take more money from your bank to 2004 01:37:43.239 --> 01:37:46.800 prepay for other charges. You got to make sure you 2005 01:37:46.840 --> 01:37:50.119 didn't put any bank account information in there, sir, or 2006 01:37:50.880 --> 01:37:54.039 that could be continually taking money out of your bank. 2007 01:37:54.479 --> 01:37:59.079 That's very important. Let's go back to the phones, and 2008 01:38:00.359 --> 01:38:03.600 has a question. He's in Kansas and says he thinks 2009 01:38:03.640 --> 01:38:07.079 it's unfair that with the Sheriff's department there were only 2010 01:38:07.119 --> 01:38:09.039 three Republicans. 2011 01:38:08.319 --> 01:38:09.560 Running, no Democrats. 2012 01:38:10.039 --> 01:38:14.840 Therefore it was only decided in the primary, and there 2013 01:38:14.920 --> 01:38:19.319 was in the general election. It's automatic now, Larry, technically 2014 01:38:19.359 --> 01:38:23.039 that's correct, but there were there were I don't know 2015 01:38:23.039 --> 01:38:26.640 what to tell you about that. I mean, if that's 2016 01:38:26.680 --> 01:38:30.000 the system and there were no Democrats to run, what 2017 01:38:30.079 --> 01:38:32.119 difference would it make if you could have voted? 2018 01:38:35.359 --> 01:38:35.600 What? 2019 01:38:35.600 --> 01:38:36.199 What do you mean? 2020 01:38:36.520 --> 01:38:39.159 You mean you can't vote for a Republican because I'm 2021 01:38:39.199 --> 01:38:41.199 registered I'm not registered Democrat. 2022 01:38:41.520 --> 01:38:44.520 You can you can vote for a Republican you can. 2023 01:38:45.560 --> 01:38:48.520 Here's what what I mean. Here's what I'm saying. Just 2024 01:38:48.600 --> 01:38:51.479 because there's a primary that did not decide it, they 2025 01:38:51.520 --> 01:38:53.560 still have to have they still have to go through 2026 01:38:53.560 --> 01:38:55.760 the general election, even if they're unopposed. 2027 01:38:58.279 --> 01:39:01.199 It was decided in the primary. Our new sheriff has 2028 01:39:01.239 --> 01:39:02.479 been decided. 2029 01:39:02.840 --> 01:39:06.239 And well, well I know it's decided, Hey Dragon, help 2030 01:39:06.239 --> 01:39:08.760 you of them wrong? But if you're unopposed, don't you 2031 01:39:08.840 --> 01:39:10.520 still go through the general election? 2032 01:39:12.039 --> 01:39:14.239 Yeah, because that's that's what happened to Biden here, because 2033 01:39:14.279 --> 01:39:17.439 he was unopposed for the Democrat. 2034 01:39:17.079 --> 01:39:19.600 Party and then he got he got the nomination. No, no, 2035 01:39:19.880 --> 01:39:20.920 but the general election. 2036 01:39:21.199 --> 01:39:25.920 Let's say let's say that that there was no Democrat 2037 01:39:26.000 --> 01:39:29.039 running for an office or no Republican, they still have 2038 01:39:29.119 --> 01:39:33.279 to go through a general election, right, Yeah, I mean 2039 01:39:33.319 --> 01:39:35.960 because there's also the possibility. 2040 01:39:35.279 --> 01:39:38.760 Of writing ballots. Larry, Sure, I need to look up. 2041 01:39:38.960 --> 01:39:41.119 I need to look up the race you're talking about, 2042 01:39:41.119 --> 01:39:45.399 because I've I've heard of people being unopposed where the 2043 01:39:45.560 --> 01:39:51.680 primary in essence chooses the candidate, and because the candidate 2044 01:39:52.279 --> 01:39:57.119 is unopposed, they they kind of automatically win the general election. 2045 01:39:57.800 --> 01:39:59.920 But there but but. 2046 01:40:00.159 --> 01:40:03.560 They do go through the general election where people can 2047 01:40:03.640 --> 01:40:04.840 either vote for them or not. 2048 01:40:06.920 --> 01:40:10.840 They're not in Kansas, they're not allow it's not going 2049 01:40:10.920 --> 01:40:13.840 to be there's there's not going to be a sheriff 2050 01:40:13.960 --> 01:40:16.359 on the November ballot. 2051 01:40:16.359 --> 01:40:20.399 Really from correct, That's okay. 2052 01:40:20.319 --> 01:40:21.119 Right, that's about it. 2053 01:40:21.000 --> 01:40:24.239 It was determined only by the elite jew that are 2054 01:40:24.279 --> 01:40:25.920 redistered Republican. 2055 01:40:26.119 --> 01:40:29.279 I get exactly what you're saying. I get what you're saying. 2056 01:40:29.319 --> 01:40:31.159 But then I'm going to ask you again. 2057 01:40:31.720 --> 01:40:35.199 Let's say that is true, what would you have preferred 2058 01:40:35.239 --> 01:40:35.640 it to be? 2059 01:40:37.960 --> 01:40:40.399 Well, it seems to me that it makes sense that 2060 01:40:40.840 --> 01:40:43.479 they should have voted for two and then those two 2061 01:40:43.520 --> 01:40:47.359 people should have went to the November election, should have 2062 01:40:47.359 --> 01:40:49.760 been But if they're both, everybody to choose from them. 2063 01:40:49.800 --> 01:40:53.520 But if they're both Republicans, that's not the way it works. 2064 01:40:53.560 --> 01:40:57.479 Each party puts up a candidate or a number of candidates. 2065 01:40:57.920 --> 01:41:02.000 The winner of that then goes to the general election. 2066 01:41:02.920 --> 01:41:06.800 I've never heard of it. What county is this for? 2067 01:41:06.920 --> 01:41:12.760 What sheriff Pratt County pr Att? 2068 01:41:14.159 --> 01:41:14.600 Correct? 2069 01:41:15.279 --> 01:41:19.560 Okay, I'm gonna look it up because I I just 2070 01:41:19.680 --> 01:41:20.720 never heard of such a thing. 2071 01:41:20.840 --> 01:41:22.720 I thought, even when you're. 2072 01:41:22.640 --> 01:41:27.199 Unopposed, you go through a general election, and I'm asking God, 2073 01:41:27.359 --> 01:41:30.319 I want to know if my YouTube warns know that 2074 01:41:30.479 --> 01:41:34.079 or not. By the way, three oh three seven one 2075 01:41:34.119 --> 01:41:36.439 three talk seven one three eight two five on, hold 2076 01:41:36.439 --> 01:41:38.000 on and I'll get an answer for that. 2077 01:41:38.039 --> 01:41:39.079 Then Brenda wants. 2078 01:41:38.840 --> 01:41:42.199 To talk about security deposits, all of that coming up 2079 01:41:42.239 --> 01:41:43.399 on the Troubleshooter Show. 2080 01:41:43.840 --> 01:41:45.520 I'm here to help you. All you have to do 2081 01:41:45.600 --> 01:41:46.720 is call three oh. 2082 01:41:46.600 --> 01:41:50.079 Three Martino as well three oh three six two seven 2083 01:41:50.720 --> 01:41:54.079 eight four six ' six and you can call that 2084 01:41:54.199 --> 01:41:57.800 twenty four to seven, leave a message and we will 2085 01:41:57.840 --> 01:41:58.359 call you back. 2086 01:41:58.399 --> 01:42:00.439 That's three oh three Martino. More coming up. 2087 01:42:01.199 --> 01:42:04.479 Go with a sure thing Denver's best roofer Excel Roofing 2088 01:42:04.600 --> 01:42:05.159 dot com. 2089 01:42:05.199 --> 01:42:07.199 You don't pay a cent until you're content. 2090 01:42:08.880 --> 01:42:13.079 Leave time for an insurance check up free no obligation 2091 01:42:13.199 --> 01:42:17.079 comparison call Compass Insurance paying too much your coverage at 2092 01:42:17.119 --> 01:42:19.840 dozens of insurance companies find out now three oh three 2093 01:42:20.000 --> 01:42:22.600 seven seven to one help. You'll think you're his only 2094 01:42:22.680 --> 01:42:25.159 customer when you choose Frank durand the real estate Man 2095 01:42:25.199 --> 01:42:28.600 dot com to list your home with Remax Alliance three 2096 01:42:28.640 --> 01:42:31.479 all three nine two zero sixteen twenty two. 2097 01:42:31.760 --> 01:42:36.960 Yeah, Ripped of. 2098 01:42:38.760 --> 01:42:41.720 News needs who you don't have? 2099 01:42:44.000 --> 01:42:46.399 Come run anxious as can? 2100 01:42:47.239 --> 01:42:48.960 Shooter's gonna help? 2101 01:42:49.239 --> 01:42:50.279 Come man. 2102 01:42:51.119 --> 01:42:57.159 Six is the Troubleshooter Show. No, Tom Martino, Hi. 2103 01:42:57.159 --> 01:43:00.600 Tom Martino, You're troubleshooter three all three seven one three 2104 01:43:00.640 --> 01:43:03.880 talk three h three seven one three eight two five five. 2105 01:43:03.920 --> 01:43:06.239 This hour brought to you by John Fuller Fuller Law. 2106 01:43:06.600 --> 01:43:09.920 Get a price on your personal injury and personal attention 2107 01:43:10.319 --> 01:43:16.680 and immediate information John Fuller And it's uh personal injury 2108 01:43:17.640 --> 01:43:19.119 COO dot com. 2109 01:43:19.760 --> 01:43:22.800 Hey, what is going on right now? 2110 01:43:23.039 --> 01:43:25.920 You need to know about security deposits, So let's talk 2111 01:43:25.960 --> 01:43:29.439 about that, Brenda, what's happening? 2112 01:43:30.079 --> 01:43:34.239 Hi Brandon, I rented a house with a three thousand 2113 01:43:34.279 --> 01:43:37.319 dollars deposit. It wasn't returned within the sixty days, so 2114 01:43:37.359 --> 01:43:39.159 I know I can super treble damages. 2115 01:43:39.600 --> 01:43:39.880 Yeah. 2116 01:43:40.039 --> 01:43:42.920 I did eventually get the refund from them, but it 2117 01:43:43.039 --> 01:43:47.840 wasn't obviously trouble trouble damages worth If I cash the check, 2118 01:43:48.399 --> 01:43:49.079 can I steal? 2119 01:43:50.279 --> 01:43:51.279 Let's talk about that. 2120 01:43:51.720 --> 01:43:56.039 How long after the sixty days did you get it? 2121 01:43:56.039 --> 01:43:57.840 It was probably two weeks. 2122 01:43:58.640 --> 01:44:02.680 Okay, here's what I'm going to tell you, Brenda. The 2123 01:44:02.800 --> 01:44:09.880 treble damages are usually awarded after sixty days when a 2124 01:44:10.000 --> 01:44:14.680 tenant writes to the landlord or management company and says, 2125 01:44:15.399 --> 01:44:18.199 according to state law, you owe me this, and if 2126 01:44:18.199 --> 01:44:21.279 you don't do it within so many days, I'm going 2127 01:44:21.399 --> 01:44:27.640 to sue for trouble damages. Now here's the problem. You 2128 01:44:27.680 --> 01:44:30.199 didn't go through the process and it was two weeks late. 2129 01:44:30.680 --> 01:44:34.479 You could possibly if it was egregious and months later 2130 01:44:34.600 --> 01:44:38.479 or whatever. But most of the time judges will not 2131 01:44:39.600 --> 01:44:42.800 do it because there are no damages and you didn't 2132 01:44:42.840 --> 01:44:43.399 warn them. 2133 01:44:43.680 --> 01:44:44.359 But I want to. 2134 01:44:44.439 --> 01:44:47.079 I'm looking up some court precedent on this because I 2135 01:44:47.159 --> 01:44:52.479 kept some and I can let you know, but it'll 2136 01:44:52.479 --> 01:44:54.760 take me a minute to look it up. And when 2137 01:44:54.800 --> 01:44:57.399 I look into when I look into the law books 2138 01:44:58.319 --> 01:45:01.720 for precedents, if you hold on, I'll do that after 2139 01:45:02.079 --> 01:45:03.039 it'll take a few minutes. 2140 01:45:03.079 --> 01:45:05.479 You can even listen if you want, and you don't 2141 01:45:05.520 --> 01:45:07.079 have to hang on. That's up to you. But I 2142 01:45:07.119 --> 01:45:08.279 will do it, okay. 2143 01:45:09.159 --> 01:45:11.079 And what we're asking about is do you have to 2144 01:45:11.119 --> 01:45:13.600 go through that process of warning or is it the 2145 01:45:13.600 --> 01:45:17.039 mere fact that sixty days have expired gives you treble damages. 2146 01:45:17.079 --> 01:45:18.560 I'll ask I'll look that up. 2147 01:45:19.640 --> 01:45:22.479 And by the way, Core precedent is previous law based 2148 01:45:22.520 --> 01:45:28.159 on previous cases. All right, a couple of cool things here. Now, 2149 01:45:28.960 --> 01:45:33.760 somebody said that they want to know why I. 2150 01:45:33.880 --> 01:45:36.920 Detest Where is it I'm looking for? Oh yeah, why 2151 01:45:37.039 --> 01:45:37.960 I don't like. 2152 01:45:39.560 --> 01:45:44.079 Trading cars in on a lease And they want to 2153 01:45:44.119 --> 01:45:45.600 know why. 2154 01:45:45.680 --> 01:45:47.239 Okay, I want to talk about that. 2155 01:45:48.319 --> 01:45:52.159 When you lease a car, there are many things done 2156 01:45:52.800 --> 01:45:57.239 that resemble a purchase, but they're not. And for example, 2157 01:45:57.399 --> 01:46:02.119 there's not a true interest rate. It's called a lease factor, 2158 01:46:03.039 --> 01:46:05.600 and what that means is they just add money to 2159 01:46:05.680 --> 01:46:12.920 your monthly payment. And there's also something called an acquisition cost, 2160 01:46:13.039 --> 01:46:17.000 which is a purchase. So here's what happens. A leasing 2161 01:46:17.119 --> 01:46:24.680 company like ABC Leasing. They'll buy a car. That's called 2162 01:46:24.720 --> 01:46:26.399 the acquisition cost. 2163 01:46:27.840 --> 01:46:32.760 That car then is leased to you, but it's owned 2164 01:46:33.319 --> 01:46:40.359 by ABC Leasing. You pay ABC Leasing a monthly fee 2165 01:46:41.159 --> 01:46:44.920 to lease the car. That fee is based. 2166 01:46:44.560 --> 01:46:49.359 On the amount of use you will do on it. 2167 01:46:49.760 --> 01:46:54.640 So ABC Leasing went out and bought the apple. Okay, 2168 01:46:54.640 --> 01:46:57.720 that's the car. And they might have bought the apple 2169 01:46:57.840 --> 01:46:59.760 from a dealership, it doesn't matter. 2170 01:46:59.760 --> 01:47:00.800 They bought the apple. 2171 01:47:01.680 --> 01:47:06.399 Now you take that apple and you say to ABC Leasing, 2172 01:47:07.119 --> 01:47:09.279 over the next three years, I'm only going to. 2173 01:47:09.319 --> 01:47:10.119 Eat half of it. 2174 01:47:11.199 --> 01:47:13.039 At the end of that three years, I'm going to 2175 01:47:13.119 --> 01:47:14.439 give back the other half. 2176 01:47:16.439 --> 01:47:20.720 Then the payment is based on that. 2177 01:47:20.720 --> 01:47:25.800 That is how a lease works. The problem comes in 2178 01:47:27.319 --> 01:47:32.359 with a trade. If you trade in a car and 2179 01:47:32.439 --> 01:47:38.479 it has any negative equity whatsoever, the entire reason for 2180 01:47:38.640 --> 01:47:42.640 leasing goes out the window. The benefit of lower payments 2181 01:47:43.279 --> 01:47:45.880 and the benefit of paying for only what you use 2182 01:47:45.920 --> 01:47:50.680 of the car goes out the window. And you're also 2183 01:47:51.880 --> 01:47:56.520 paying for the previous car. It's a bad idea. It's 2184 01:47:56.600 --> 01:47:58.439 better to sell that car. It's better to pay off 2185 01:47:58.439 --> 01:48:01.239 the equity, to do whatever. Don't ever do negative equity. Now, 2186 01:48:01.680 --> 01:48:06.920 if it's positive equity going into the deal, it's also 2187 01:48:07.119 --> 01:48:11.439 not a great idea because they don't take it off 2188 01:48:11.920 --> 01:48:17.039 the acquisition price. Usually what they do is increase the 2189 01:48:17.119 --> 01:48:23.239 acquisition to absorb the trade. If they do that, you're 2190 01:48:23.359 --> 01:48:27.359 just giving that to them. And because the payment is 2191 01:48:27.520 --> 01:48:32.880 artificially lower with a lease, you often don't squawk about 2192 01:48:32.880 --> 01:48:36.479 it because you're thinking to yourself, well, I'm leasing a 2193 01:48:36.520 --> 01:48:38.079 car for three hundred and fifty bucks. 2194 01:48:38.079 --> 01:48:40.159 That's pretty damn good. It's a nice car. 2195 01:48:40.520 --> 01:48:43.840 But what you don't realize is if you truly bought 2196 01:48:43.880 --> 01:48:48.399 down the acquisition cost. That payment could have been two 2197 01:48:48.520 --> 01:48:51.359 hundred and eighty or two hundred and ninety. So a 2198 01:48:51.359 --> 01:48:54.479 lot of people don't understand the workings of a lease 2199 01:48:55.239 --> 01:48:58.960 and therefore end up getting screwed. I hope that answers 2200 01:48:59.000 --> 01:49:05.960 it now on some other issues, because it's really important. 2201 01:49:06.279 --> 01:49:09.319 We were talking about price controls. 2202 01:49:10.920 --> 01:49:13.520 There is no secret that the Democrats are now talking 2203 01:49:13.600 --> 01:49:17.239 about price controls, and what they feel is that they're 2204 01:49:17.239 --> 01:49:22.720 doing that to combat greedflation, meaning the part of the 2205 01:49:23.640 --> 01:49:28.640 rising prices, they say, is attributed to corporate greed. But 2206 01:49:28.840 --> 01:49:33.319 if you look at the actual economic figures, the truth 2207 01:49:33.359 --> 01:49:36.880 of the matter is corporate profits. 2208 01:49:37.119 --> 01:49:40.600 Have gone down in general. 2209 01:49:41.159 --> 01:49:42.960 Now, I know that there are a lot of rich 2210 01:49:43.039 --> 01:49:46.000 corporations and all of that crap, but they've gone down. 2211 01:49:47.960 --> 01:49:53.119 And grocery stores, which she was targeting, they specifically have 2212 01:49:53.199 --> 01:49:56.840 gone down and their entire profit margin is just one 2213 01:49:56.880 --> 01:50:02.960 point six percent. Now, I'd like to know what you 2214 01:50:03.039 --> 01:50:09.000 think about price controls. I've had some people in business 2215 01:50:09.079 --> 01:50:12.760 tell me that the way they fight price controls is 2216 01:50:12.800 --> 01:50:17.359 simply the manufacturers will not produce enough and people are 2217 01:50:17.399 --> 01:50:18.720 going to run into shortages. 2218 01:50:20.880 --> 01:50:23.520 Okay, now, in twenty twenty. 2219 01:50:23.239 --> 01:50:29.560 Three, the profit margin hit one point six for supermarkets, 2220 01:50:30.000 --> 01:50:31.039 the lowest ever. 2221 01:50:32.880 --> 01:50:33.920 Corporations. 2222 01:50:35.760 --> 01:50:40.680 They went down as far as their actual corporate profits. 2223 01:50:40.840 --> 01:50:43.159 They're still making a lot of money, but their profits 2224 01:50:43.880 --> 01:50:45.319 margin went down. 2225 01:50:47.960 --> 01:50:51.399 Now, the only thing that can truly. 2226 01:50:51.159 --> 01:50:55.680 Make aggregate prices rise if you look at an economic model, 2227 01:50:56.720 --> 01:51:05.399 is the destruction of purchasing power through increased currency without 2228 01:51:05.479 --> 01:51:09.840 anything backing it. You can't just increase the money supply 2229 01:51:10.760 --> 01:51:16.399 without any power behind it. That comes from government spending 2230 01:51:16.640 --> 01:51:17.600 and printing money. 2231 01:51:17.640 --> 01:51:20.000 It just if you think about it, that's. 2232 01:51:19.840 --> 01:51:27.600 The only thing that can truly raise prices across a 2233 01:51:27.720 --> 01:51:32.000 number of sectors. There's no way that dozens of sectors 2234 01:51:32.039 --> 01:51:36.600 of businesses can get together and orchestrate this increase. 2235 01:51:37.359 --> 01:51:38.600 Now, is their corporate greed. 2236 01:51:38.680 --> 01:51:43.119 Probably some people take advantage of it, some individuals, some 2237 01:51:43.159 --> 01:51:52.319 small businesses, but in general that's not the case. If corporations, 2238 01:51:53.119 --> 01:51:55.439 what if they truly were the cause of. 2239 01:51:55.359 --> 01:51:59.760 Inflation and price controls or the. 2240 01:51:59.720 --> 01:52:08.159 Sole then basically Argentina would have enjoyed the lowest inflation 2241 01:52:08.840 --> 01:52:12.800 in the world because that's where price controls were the 2242 01:52:12.920 --> 01:52:20.119 strictest in recent history. So I'm just going to say 2243 01:52:20.119 --> 01:52:26.079 that also, there have been proposals to forgive debt that 2244 01:52:26.319 --> 01:52:30.359 is akin to increasing the money supply. Again, I don't 2245 01:52:30.399 --> 01:52:40.079 think that people understand fully the economic impact of messing 2246 01:52:40.840 --> 01:52:46.920 with the economy as far as supplying demand and free market. 2247 01:52:47.600 --> 01:52:49.479 The one thing we can do is make sure it 2248 01:52:49.520 --> 01:52:50.439 is a free market. 2249 01:52:51.079 --> 01:52:54.920 And that's what a judge did when he ruled that 2250 01:52:55.079 --> 01:52:56.680 Google has to be broken up. 2251 01:52:56.720 --> 01:52:58.680 I don't know if you've heard of that, but that. 2252 01:52:58.800 --> 01:53:03.399 Is a major, major news that I haven't heard anyone 2253 01:53:03.439 --> 01:53:07.880 talking about. This is gonna be bigger than any breakup 2254 01:53:08.000 --> 01:53:11.079 in history, including the telephone. It's gonna be the biggest 2255 01:53:11.079 --> 01:53:12.680 breakup since the phone company. 2256 01:53:13.159 --> 01:53:14.039 And it will come. 2257 01:53:14.760 --> 01:53:19.439 So Google is being broken up it and I'm telling 2258 01:53:19.520 --> 01:53:24.359 you it's major, especially for any any business, not just. 2259 01:53:24.920 --> 01:53:28.319 Giant business and tech businesses. But if you have a 2260 01:53:28.359 --> 01:53:30.760 small business and you pay pay per clicks, and you 2261 01:53:31.199 --> 01:53:33.039 and you go on a bidding war for that and 2262 01:53:33.079 --> 01:53:35.920 you're spending money out the nose with Google, that's all 2263 01:53:35.960 --> 01:53:38.079 gonna change. We'll talk about that and more coming up. 2264 01:53:38.119 --> 01:53:39.880 Get your calls in at. 2265 01:53:39.680 --> 01:53:43.479 Three oh three seven one three talk three oh three 2266 01:53:43.600 --> 01:53:52.920 seven one three eight, two five five Go with a 2267 01:53:53.000 --> 01:53:56.439 sure thing Denver's best roofer Excel Roofing dot com. 2268 01:53:56.479 --> 01:53:58.479 You don't pay a cent until you're content. 2269 01:54:00.119 --> 01:54:04.319 Please time for an insurance check up free, no obligation. 2270 01:54:04.359 --> 01:54:08.199 In comparison, call Compass Insurance paying too much your coverage 2271 01:54:08.199 --> 01:54:10.880 at dozens of insurance companies find out now three all 2272 01:54:10.920 --> 01:54:12.079 three seven seven to one. 2273 01:54:12.159 --> 01:54:12.439 Help. 2274 01:54:12.600 --> 01:54:15.239 You'll think you're his only customer when you choose Frank 2275 01:54:15.319 --> 01:54:17.760 durand the real estate Man dot com to list your 2276 01:54:17.800 --> 01:54:20.960 home with Remax Alliance three all three nine to zero, 2277 01:54:21.039 --> 01:54:28.039 sixteen twenty two. Okay, I did look up court precedence, 2278 01:54:28.199 --> 01:54:31.920 and I did look up I know she called in 2279 01:54:32.000 --> 01:54:35.560 about it. She wanted to know on uh, what would 2280 01:54:35.560 --> 01:54:38.640 happen with the security deposit if. 2281 01:54:38.479 --> 01:54:44.039 It was withheld for sixty days plus two weeks. So 2282 01:54:44.119 --> 01:54:49.319 the law says that landlords must return a security deposit 2283 01:54:50.640 --> 01:54:57.479 in thirty days unless extended to sixty days by written lease, 2284 01:54:57.600 --> 01:55:01.960 but under no circumstances, and a landlord withhold the security 2285 01:55:01.960 --> 01:55:09.079 deposit for more than sixty days without a detailed explanation, well, 2286 01:55:09.079 --> 01:55:11.920 excuse me. The detailed explanation has to come within the 2287 01:55:11.960 --> 01:55:15.520 sixty days of what they're withholding and why. So in 2288 01:55:15.600 --> 01:55:19.079 other word, sixty days is the limit either for the 2289 01:55:19.119 --> 01:55:23.439 explanation or the return of the deposit. If you do not, 2290 01:55:24.399 --> 01:55:27.439 the law does say you can sue for treble damages 2291 01:55:27.520 --> 01:55:31.359 three times the amount. But here's where it gets tricky. 2292 01:55:32.439 --> 01:55:37.800 In court precedence and past cases, it's not crystal clear 2293 01:55:39.359 --> 01:55:44.800 that sixty day limit is required before you can write 2294 01:55:44.840 --> 01:55:49.640 a demand for the deposit. Then you write a demand, 2295 01:55:50.840 --> 01:55:53.600 and if you don't get the deposit in a timely fashion, 2296 01:55:54.319 --> 01:55:56.439 you can sue for treble damages. 2297 01:55:57.479 --> 01:55:58.960 That's after the sixty days. 2298 01:55:58.960 --> 01:56:04.600 But what if it comes while you're considering the demand letter. 2299 01:56:05.640 --> 01:56:07.880 So sixty days expires. 2300 01:56:08.239 --> 01:56:11.600 And you find out that you're entitled to treble damages, 2301 01:56:12.199 --> 01:56:14.840 and you're about to write a letter to the landlord, 2302 01:56:15.960 --> 01:56:17.600 and two or three weeks later. 2303 01:56:18.600 --> 01:56:20.359 The deposit shows up. 2304 01:56:21.079 --> 01:56:27.079 In that case, if the landlord can explain why it 2305 01:56:27.239 --> 01:56:32.159 was withheld more than sixty days, the courts may not 2306 01:56:32.279 --> 01:56:38.359 award you treble damages, especially because they were never warned. 2307 01:56:40.119 --> 01:56:42.000 Now, what if. 2308 01:56:43.800 --> 01:56:47.680 The landlord had no good reason to withhold it and 2309 01:56:47.800 --> 01:56:52.439 was just acting like a jerk. It could be that 2310 01:56:52.520 --> 01:56:57.880 the courts would allow treble damages, but it's not guaranteed, 2311 01:56:57.960 --> 01:57:00.319 so you see the secret here, not the secret, but 2312 01:57:00.399 --> 01:57:06.359 the strategy here is for the tenant to act immediately 2313 01:57:06.399 --> 01:57:08.319 after sixty days to demand it. 2314 01:57:09.840 --> 01:57:11.119 Or pay treble damages. 2315 01:57:13.239 --> 01:57:20.359 So that's what's weird, is is that after sixty days 2316 01:57:20.439 --> 01:57:22.920 you don't even get treble damages unless you don't give 2317 01:57:22.960 --> 01:57:23.840 the deposit back. 2318 01:57:26.279 --> 01:57:27.279 They see what I'm saying. 2319 01:57:27.600 --> 01:57:32.479 So it's sixty days technically, but you don't automatically get 2320 01:57:32.520 --> 01:57:35.920 treble damages after sixty days. You still have to demand it. 2321 01:57:38.079 --> 01:57:41.960 And that's where it gets weird because if you didn't 2322 01:57:41.960 --> 01:57:45.640 get a chance to demand it and they sent it, 2323 01:57:45.640 --> 01:57:49.600 it's a presumption that they would have sent it upon demand. 2324 01:57:51.319 --> 01:57:55.279 I hope that makes sense, Josh. What's on your mind today? Hello, Josh, 2325 01:57:55.319 --> 01:57:56.159 I'm Tom Martinez. 2326 01:57:56.159 --> 01:57:57.000 What's happening here? 2327 01:57:58.399 --> 01:58:03.560 Well, I'm in a situation with Social Security that they 2328 01:58:03.600 --> 01:58:06.000 pretty much put me in a checkmate move. 2329 01:58:06.520 --> 01:58:09.279 Okay, tell me what's going on. Start from the beginning. 2330 01:58:09.279 --> 01:58:11.279 What happened, Josh? 2331 01:58:11.279 --> 01:58:18.399 Well, I have two conditions. One is called Charco Merry 2332 01:58:18.439 --> 01:58:23.720 tooth disorder. It's a disorder that basically attacks the bones 2333 01:58:23.720 --> 01:58:25.399 and ligaments in your feet. 2334 01:58:25.600 --> 01:58:27.760 Okay, so you have two metal. I don't have to 2335 01:58:27.760 --> 01:58:30.560 know them specifically, but are they considered dehabilitating. 2336 01:58:31.840 --> 01:58:32.119 Yes. 2337 01:58:32.319 --> 01:58:35.680 The other one is uh is in stage renal disease 2338 01:58:35.800 --> 01:58:39.960 stage five. Now Josh on home dialysis. 2339 01:58:40.039 --> 01:58:44.000 Okay, Josh, Now you're on two medical ok you have 2340 01:58:44.039 --> 01:58:47.239 two medical conditions that render you disabled. 2341 01:58:47.319 --> 01:58:47.479 Right. 2342 01:58:48.800 --> 01:58:52.439 They are qualifiers in the Blue Book for disability. Yes, okay, 2343 01:58:52.640 --> 01:58:54.119 especially if they're coexisting. 2344 01:58:54.640 --> 01:58:56.920 Okay, Now here's what I want to know. Have you 2345 01:58:56.960 --> 01:58:58.960 ever been on Social Security disability? 2346 01:59:00.319 --> 01:59:00.479 No? 2347 01:59:01.560 --> 01:59:06.079 So you are applying for Social Security disability? 2348 01:59:07.239 --> 01:59:07.439 Yes? 2349 01:59:08.159 --> 01:59:11.279 And you got Did you get turned down? How many 2350 01:59:11.319 --> 01:59:12.680 times the first time? Only? 2351 01:59:14.079 --> 01:59:14.279 No? 2352 01:59:15.399 --> 01:59:16.520 I'm on my appeal. 2353 01:59:16.600 --> 01:59:21.439 Now I understand. I'm asking this though on your first 2354 01:59:21.479 --> 01:59:25.039 appeal or your I need to know how many times 2355 01:59:25.079 --> 01:59:26.520 were you turned down? 2356 01:59:27.520 --> 01:59:27.880 Twice? 2357 01:59:28.800 --> 01:59:32.399 Okay? So you went through the appealed process once? 2358 01:59:32.600 --> 01:59:38.479 Already correct, Now I'm in a judication process. 2359 01:59:38.520 --> 01:59:42.319 I got it. So, Josh, you applied for disability, you 2360 01:59:42.319 --> 01:59:46.199 were rejected. Yes, you appealed it, you were rejected, and 2361 01:59:46.239 --> 01:59:48.279 now you're on your third round. 2362 01:59:49.720 --> 01:59:50.079 Yes? 2363 01:59:50.720 --> 01:59:53.119 Do you have an attorney representing you? 2364 01:59:55.119 --> 01:59:58.479 I've been turned down by five different law firms because 2365 01:59:58.840 --> 02:00:03.079 of what had happened in my situation. 2366 02:00:03.720 --> 02:00:05.920 Okay, Now, Josh, I just want to explain this. 2367 02:00:06.079 --> 02:00:10.279 I want to explain this to people with social security disability. 2368 02:00:10.800 --> 02:00:14.239 Law firms usually work on what's called a contingency basis. 2369 02:00:14.279 --> 02:00:18.600 That means that retroactive from the date you applied, you 2370 02:00:18.720 --> 02:00:21.520 will be paid in full if you win, and they 2371 02:00:21.520 --> 02:00:24.720 will take a small portion of what you win. Now, 2372 02:00:25.439 --> 02:00:30.039 having said that, there is a reason in my mind 2373 02:00:30.680 --> 02:00:34.239 that five law firms would turn you down, and that 2374 02:00:34.399 --> 02:00:37.680 reason is usually they don't believe you have a good case. 2375 02:00:40.039 --> 02:00:45.359 Well, since they declared my disability date different than the 2376 02:00:45.439 --> 02:00:49.560 dates I applied, they took away my back pay, so 2377 02:00:49.600 --> 02:00:51.199 there's no incentive for their say. 2378 02:00:51.119 --> 02:00:54.560 Oh, there's no incentive for an attorney to take it 2379 02:00:54.600 --> 02:00:56.119 because there's no lump sum. 2380 02:00:57.399 --> 02:01:00.520 Well, there's two reasons why they won't take it. Second 2381 02:01:00.600 --> 02:01:04.920 reason is because they declared me medically disabled, but they 2382 02:01:05.279 --> 02:01:08.960 also declared me financially ineligible. 2383 02:01:09.560 --> 02:01:12.119 Well, I've never heard of say medically no. 2384 02:01:12.720 --> 02:01:16.039 Haven't me neither. And here's the ironic part is, I 2385 02:01:16.119 --> 02:01:19.520 worked pretty much most of my life as a social 2386 02:01:19.520 --> 02:01:23.479 worker as a systems navigator, so I speak the language 2387 02:01:23.479 --> 02:01:25.159 and everything, and they got. 2388 02:01:25.119 --> 02:01:27.960 Can I ask you something, Josh, When you say you 2389 02:01:28.000 --> 02:01:34.039 were rendered disabled, you said, they declared you disabled after 2390 02:01:34.199 --> 02:01:38.399 your application date. Why is that? Why is that? 2391 02:01:38.920 --> 02:01:42.039 Well, that's what I'd have to go to court to 2392 02:01:42.039 --> 02:01:46.880 find out. But the reason why they But I turned 2393 02:01:46.880 --> 02:01:50.279 in my application in October of twenty twenty three. They 2394 02:01:50.319 --> 02:01:54.840 declared me medically disabled in April of twenty twenty four. 2395 02:01:56.199 --> 02:01:57.439 Why and why? 2396 02:01:57.560 --> 02:02:00.279 I mean that took away some of the retro didn't 2397 02:02:00.279 --> 02:02:01.319 take away all of it. 2398 02:02:02.640 --> 02:02:06.680 I have some I have inter stated renal disease and 2399 02:02:06.720 --> 02:02:09.760 that's uh. But they didn't have my medical records by 2400 02:02:09.760 --> 02:02:14.520 that time. So since then, I've turned in lots of 2401 02:02:14.560 --> 02:02:16.520 records with my other condition. 2402 02:02:16.720 --> 02:02:20.119 All right, all right, okay, guys, Josh. 2403 02:02:20.720 --> 02:02:25.840 Reason one, you're saying, they declared they declared you disabled 2404 02:02:25.920 --> 02:02:28.520 later than your application date. But then second thing, I 2405 02:02:28.520 --> 02:02:34.439 don't understand they declared you disabled, but financially ineligible for disability. 2406 02:02:34.439 --> 02:02:38.359 I've never heard of that, so I sold, well, well. 2407 02:02:38.199 --> 02:02:41.760 Hold on, I'm asking you, Josh, hold on, I'm asking 2408 02:02:41.800 --> 02:02:43.159 you to explain. 2409 02:02:42.760 --> 02:02:43.079 It to me. 2410 02:02:43.319 --> 02:02:46.840 Not whether you agree with it, but what is their 2411 02:02:47.000 --> 02:02:51.920 reasoning that you are financially ineligible for disability? 2412 02:02:53.399 --> 02:02:57.479 They say that I have fifty nine thousand dollars in 2413 02:02:57.760 --> 02:02:59.680 cash that I'm stall somewhere. 2414 02:03:00.159 --> 02:03:03.520 Okay, I get it now, I totally get it. Yeah, 2415 02:03:03.640 --> 02:03:07.600 that you have to spend It's called spending down. You 2416 02:03:07.640 --> 02:03:10.119 have to spend down your money before they kick in. 2417 02:03:10.479 --> 02:03:13.920 So where do they get the idea you had in October? 2418 02:03:15.119 --> 02:03:17.920 When I applied, I had, I had nothing. 2419 02:03:19.880 --> 02:03:21.640 The money that you had was it in the bank. 2420 02:03:21.720 --> 02:03:23.680 We went back four years ago. So here's what they 2421 02:03:23.720 --> 02:03:24.760 told me I have to do. 2422 02:03:25.199 --> 02:03:27.520 It's called the federal look back. Here's what I need 2423 02:03:27.560 --> 02:03:27.760 to know. 2424 02:03:28.439 --> 02:03:31.880 Yes, they declared you had fifty nine dollars fifty nine 2425 02:03:31.920 --> 02:03:36.920 thousand dollars in surplus funds with the federal look back. 2426 02:03:37.039 --> 02:03:37.520 Is that right? 2427 02:03:39.239 --> 02:03:42.840 That's correct? Now told me to remedy it in court. 2428 02:03:43.039 --> 02:03:46.239 I need to have every cash withdrawal that I've made, 2429 02:03:46.520 --> 02:03:51.079 an ATM from twenty and a receipt showing what I 2430 02:03:51.279 --> 02:03:52.560 purchased with that cat. 2431 02:03:52.640 --> 02:03:55.319 That's right, that's right. They want to see that you 2432 02:03:55.359 --> 02:03:55.840 spent it. 2433 02:03:55.880 --> 02:04:01.840 I can't do that. Yeah, and I I don't have 2434 02:04:01.920 --> 02:04:03.159 a seats for cash. 2435 02:04:03.039 --> 02:04:06.920 That I No one does. No one does. 2436 02:04:07.039 --> 02:04:11.119 I told him, I said, Josh, Josh, I have to 2437 02:04:11.159 --> 02:04:13.560 tell you, Josh, I have to tell you. 2438 02:04:13.680 --> 02:04:16.119 In all the years I've been doing this and handling 2439 02:04:16.199 --> 02:04:19.039 every case you can think about. This is the first 2440 02:04:19.079 --> 02:04:21.840 time I've ever heard of them being such a stickler. 2441 02:04:22.479 --> 02:04:27.880 Usually general explanations of a spend down is accepted. A 2442 02:04:27.960 --> 02:04:31.920 general explanation is accepted. I don't understand. In fact, we've 2443 02:04:31.920 --> 02:04:39.239 had people that declared that they lost it gambling, but 2444 02:04:39.359 --> 02:04:40.239 I have. 2445 02:04:40.479 --> 02:04:42.159 So That's where I'm at. 2446 02:04:42.279 --> 02:04:45.199 And hold on, hold on, I know what I have 2447 02:04:45.279 --> 02:04:45.560 to do. 2448 02:04:46.119 --> 02:04:50.399 We need to get an attorney on for social security disability. 2449 02:04:51.199 --> 02:04:52.960 And there is someone I use often. 2450 02:04:53.039 --> 02:04:56.359 He's not on the referral list, but he knows his 2451 02:04:57.119 --> 02:04:59.720 social security disability game. I don't know if you've ever 2452 02:04:59.800 --> 02:05:06.039 gone on to him. Pete McGuire, did you, Josh? 2453 02:05:06.840 --> 02:05:08.159 No, sir, Hey Josh. 2454 02:05:08.199 --> 02:05:09.079 But how old are you? 2455 02:05:12.119 --> 02:05:13.039 Why does that matter? 2456 02:05:13.279 --> 02:05:17.439 Well, look, because once you're sixty seven with regular social security, 2457 02:05:17.760 --> 02:05:20.079 the amount of money you have doesn't count. 2458 02:05:20.359 --> 02:05:23.560 You could have twenty three million dollars in a bank. 2459 02:05:23.399 --> 02:05:26.680 And if you're sixty seven, your social security is not 2460 02:05:26.760 --> 02:05:27.680 affected by it. 2461 02:05:30.000 --> 02:05:33.439 And I hate to interrupt, but I also am still 2462 02:05:33.479 --> 02:05:38.840 fighting for my SSD I and in the appeal process 2463 02:05:39.000 --> 02:05:44.279 because I believe I have more work credits than they have. 2464 02:05:45.079 --> 02:05:47.840 Yeah, I'm not going to get into that right this minute. 2465 02:05:47.960 --> 02:05:50.680 But that that would change. They wouldn't have to look 2466 02:05:50.720 --> 02:05:51.960 back if I had SSDI. 2467 02:05:52.479 --> 02:05:55.640 How old are you, Josh. 2468 02:05:55.199 --> 02:05:56.640 I'm fifty one. 2469 02:05:56.960 --> 02:06:00.479 Okay, hold on a second, Okay, Josh, hold on, we 2470 02:06:00.560 --> 02:06:08.880 got more coming. Retta go with a sure thing Denver's 2471 02:06:08.920 --> 02:06:11.199 Best roofer Excel Roofing dot com. 2472 02:06:11.239 --> 02:06:17.000 You don't pay a cent until you're content. Time for 2473 02:06:17.039 --> 02:06:20.199 an insurance check up free, no obligation. In comparison, call 2474 02:06:20.319 --> 02:06:23.640 Compass Insurance paying too much your coverage at dozens of 2475 02:06:23.640 --> 02:06:26.319 insurance companies find out now three oh three seven to 2476 02:06:26.359 --> 02:06:29.199 seven to one help. You'll think you're his only customer 2477 02:06:29.239 --> 02:06:31.479 when you choose Frank durand the real estate Man dot 2478 02:06:31.520 --> 02:06:34.840 com to list your home with Remax Alliance three oh 2479 02:06:34.880 --> 02:06:38.000 three nine two zero sixteen twenty two. 2480 02:06:39.560 --> 02:06:39.760 Nine. 2481 02:06:39.880 --> 02:06:43.520 Tom Martino, you're a troubleshooter three oh three seven to 2482 02:06:43.520 --> 02:06:45.840 one three talks seven one three each two five five. Hey. 2483 02:06:45.880 --> 02:06:50.640 Before going back to Josh, before that, I want to 2484 02:06:50.720 --> 02:06:53.520 ask Jim what his comment is on renting. 2485 02:06:53.640 --> 02:06:55.520 Go ahead, Jim. 2486 02:06:55.680 --> 02:06:56.479 Yeah. 2487 02:06:56.520 --> 02:06:59.479 One of the things that I've had tenants try to 2488 02:06:59.479 --> 02:07:02.720 do to me say they never got the letter. Ah, 2489 02:07:03.199 --> 02:07:06.520 I've been able. I've been able to show that it's 2490 02:07:06.560 --> 02:07:09.720 by proof of mailing that I've mailed it the way 2491 02:07:09.800 --> 02:07:14.119 within the sixty days you know, certified mail. Yeah, and 2492 02:07:15.520 --> 02:07:19.000 that you know, so there's they're not above from defrauding 2493 02:07:19.039 --> 02:07:22.000 the landlord by saying they never got that. I know, 2494 02:07:22.520 --> 02:07:26.920 I know, and so I've I've learned. I was I 2495 02:07:27.039 --> 02:07:29.199 was taught a lesson a long time ago, and I've 2496 02:07:29.239 --> 02:07:30.279 learned from that. 2497 02:07:31.479 --> 02:07:33.680 Jim, thank you. That's a very good that's a very 2498 02:07:33.680 --> 02:07:34.319 good topic. 2499 02:07:34.680 --> 02:07:41.399 Also, I think people should text and email as well. Again, 2500 02:07:42.000 --> 02:07:45.039 I believe the laws is notification. I'm not sure if 2501 02:07:45.039 --> 02:07:52.600 the law specifies the mail. Okay, So Josh with the 2502 02:07:52.640 --> 02:07:58.239 Social Security again, I looked up past court hearings and 2503 02:07:59.640 --> 02:08:03.079 I'm trying to get our expert on. Pete McGuire, attorney 2504 02:08:03.119 --> 02:08:06.039 at law Kachina. I think you did call. He's not 2505 02:08:06.079 --> 02:08:06.800 around right now. 2506 02:08:07.159 --> 02:08:09.560 I left him a message, Tom, Okay, if. 2507 02:08:09.399 --> 02:08:11.800 We can, we'll get him back on. But I want 2508 02:08:11.840 --> 02:08:13.920 to just give you a preview of what I found. 2509 02:08:15.239 --> 02:08:19.560 That when you are looking for this disability insurance from 2510 02:08:19.600 --> 02:08:24.800 Social Security, you must have receipts. This is what they say, 2511 02:08:25.239 --> 02:08:29.399 and invoices or bank statements that can back up the 2512 02:08:29.479 --> 02:08:36.039 withdrawals or contracts for payment of something, or receipts or 2513 02:08:36.159 --> 02:08:43.239 bills of sale, letters of communication, texts, emails. The look 2514 02:08:43.319 --> 02:08:49.319 back period they say is three years, not four. And 2515 02:08:50.159 --> 02:08:51.119 that's about it. 2516 02:08:51.239 --> 02:08:57.720 In general, it's not unusual to ask for this documentation, but. 2517 02:09:00.079 --> 02:09:03.880 We'll ask our attorney about it. The next thing I 2518 02:09:03.880 --> 02:09:05.039 want to ask you, though, is. 2519 02:09:05.359 --> 02:09:08.640 You I have some of that documentation, good, just don't 2520 02:09:08.760 --> 02:09:11.880 have all of it. I have all my bank records everything. 2521 02:09:11.920 --> 02:09:15.239 Well, how much how much do they say you're keeping 2522 02:09:15.319 --> 02:09:18.159 if you have some of the records? 2523 02:09:18.359 --> 02:09:18.439 Like? 2524 02:09:18.600 --> 02:09:19.960 How much? You can't they? 2525 02:09:20.359 --> 02:09:22.199 I won't know till I go to court. 2526 02:09:22.520 --> 02:09:25.239 No, No, what I mean is this the original amount 2527 02:09:25.279 --> 02:09:28.479 they said you had that you had to show is 2528 02:09:28.560 --> 02:09:31.439 how much? Fifty nine yep? 2529 02:09:31.560 --> 02:09:33.239 And they won't tell me how they came up with 2530 02:09:33.279 --> 02:09:33.800 that number. 2531 02:09:34.600 --> 02:09:37.680 So they came up with fifty nine thousand in excess 2532 02:09:37.760 --> 02:09:42.119 funds that you have to show you spent down. Gret 2533 02:09:42.439 --> 02:09:44.760 Did you have fifty nine grand in your bank? 2534 02:09:47.000 --> 02:09:47.079 No? 2535 02:09:47.359 --> 02:09:49.680 Well at one time, yeah, four years ago. 2536 02:09:50.880 --> 02:09:53.119 Okay, they can only go back. They can only go 2537 02:09:53.199 --> 02:09:55.520 back thirty six months. 2538 02:09:55.920 --> 02:09:56.239 Yep. 2539 02:09:56.439 --> 02:10:02.920 So I sold a house when when November of twenty twenty. 2540 02:10:04.479 --> 02:10:06.840 Okay, so then from the time you applied it was 2541 02:10:06.920 --> 02:10:10.359 only three years. Yeah, they can look back at that, sure, 2542 02:10:10.399 --> 02:10:14.239 and what were you what were your everything? What was 2543 02:10:14.239 --> 02:10:14.840 your profit? 2544 02:10:18.520 --> 02:10:20.760 When it was all said and done, after I split 2545 02:10:20.800 --> 02:10:23.079 it with in the divorce, I ended up with like 2546 02:10:23.119 --> 02:10:24.279 eighty thousand dollars. 2547 02:10:24.640 --> 02:10:27.479 Okay, Now that eighty grand is going to be a 2548 02:10:27.560 --> 02:10:29.000 subject of inquiry. 2549 02:10:29.399 --> 02:10:32.520 So how do you you're lucky they went from eighty down 2550 02:10:32.560 --> 02:10:34.359 to fifty nine? How did they do that? 2551 02:10:36.000 --> 02:10:39.600 Well, because they just want to know the cash that 2552 02:10:39.680 --> 02:10:44.319 I pulled out of the ATM. That's all they want 2553 02:10:44.720 --> 02:10:46.399 is the cash I pulled out of the ATM. And 2554 02:10:46.439 --> 02:10:48.520 then they want receipts for everything I paid. 2555 02:10:48.600 --> 02:10:49.359 Oh the cash, you. 2556 02:10:49.319 --> 02:10:51.640 Mean they don't care about the What about the other money? 2557 02:10:51.680 --> 02:10:52.640 Where'd the other money go? 2558 02:10:56.359 --> 02:10:59.520 Well, I mean living expenses. 2559 02:10:59.399 --> 02:11:01.479 Okay, that's what I mean. Okay, So they don't. 2560 02:11:02.000 --> 02:11:05.600 So what they're saying is, we know you had eighty grand, 2561 02:11:06.159 --> 02:11:08.920 but you took fifty nine thousand in cash that we 2562 02:11:09.079 --> 02:11:10.359 have to have accounted for. 2563 02:11:12.680 --> 02:11:14.239 Yeah, and I don't know how they came up with 2564 02:11:14.279 --> 02:11:17.079 that figure, neither do I. 2565 02:11:17.079 --> 02:11:20.399 I have no idea did they give you a hint 2566 02:11:20.439 --> 02:11:21.439 how they came up with it. 2567 02:11:23.279 --> 02:11:27.199 When I talked to mister well, a person from the 2568 02:11:27.279 --> 02:11:29.680 regional office, they said, you put it in a computer 2569 02:11:29.720 --> 02:11:31.760 and that's that. And then he called me a medicaid fraud. 2570 02:11:31.800 --> 02:11:32.880 So that's why I'm not kidding my. 2571 02:11:32.880 --> 02:11:36.560 Benefits Medicaid fraud or Medicare. 2572 02:11:37.520 --> 02:11:41.479 I'm sorry called me a medicaid fraud because I'm also 2573 02:11:41.520 --> 02:11:43.079 on medicaid. 2574 02:11:43.920 --> 02:11:45.000 How did you get okay? 2575 02:11:45.039 --> 02:11:51.119 Well, Medicaid is not predicated on equity. It's predicated on income. 2576 02:11:51.279 --> 02:11:55.199 You can be on Medicaid and have a lot of 2577 02:11:55.359 --> 02:11:57.800 artwork and all kinds of stuff. You could have cars, 2578 02:11:57.840 --> 02:11:58.960 I mean, you can have a house. 2579 02:11:59.760 --> 02:12:08.000 Medicaid only is concerned now since Obamacare with income, so 2580 02:12:08.159 --> 02:12:11.600 Medicaid is well, then you're not a medicaid fraud. 2581 02:12:11.640 --> 02:12:13.800 It doesn't matter. There are a lot of rich people 2582 02:12:13.840 --> 02:12:17.319 on medicaid because they don't have income, but they have 2583 02:12:17.520 --> 02:12:20.600 property and they have other things. 2584 02:12:20.760 --> 02:12:24.600 Yeah, and I have nothing in my name except for 2585 02:12:24.840 --> 02:12:27.680 a truck with twenty five hundred bucks. 2586 02:12:27.720 --> 02:12:30.840 And again it wouldn't matter with medicaid. With Medicaid, all 2587 02:12:30.880 --> 02:12:34.840 that matters is income. But I'm concerned about the other stuff. 2588 02:12:34.840 --> 02:12:38.159 They're talking about some fifty nine thousand cash and they 2589 02:12:38.199 --> 02:12:40.960 won't tell you how they got to that. I'm telling 2590 02:12:41.000 --> 02:12:43.239 you that it sounds like they're I don't know what 2591 02:12:43.439 --> 02:12:45.840 is going on, but what we're going to do is 2592 02:12:45.880 --> 02:12:49.720 mark this, you know, let's mark this pending Kachina and 2593 02:12:49.840 --> 02:12:52.439 let's try to get Peede on tomorrow maybe to. 2594 02:12:52.439 --> 02:12:53.119 Talk about it. 2595 02:12:54.560 --> 02:13:01.199 All right, let's try three oh three seven one three talks. Sandra, Oh, 2596 02:13:01.199 --> 02:13:02.880 I got to take a break, Sander, I'll come right 2597 02:13:02.920 --> 02:13:04.760 back to Okay, dere's just hang on this. 2598 02:13:04.960 --> 02:13:05.119 Uh. 2599 02:13:05.439 --> 02:13:10.359 I just want to tell you about Excel Roofing for 2600 02:13:10.640 --> 02:13:14.640 the best in roofing and in attic insulation and all 2601 02:13:14.680 --> 02:13:18.600 around good people. They don't take a cent until you're content. 2602 02:13:19.359 --> 02:13:21.960 Excel Roofing dot com the only roofers I'll have at 2603 02:13:21.960 --> 02:13:25.159 my house. And uh, you'd be good to call them 2604 02:13:25.199 --> 02:13:28.079 to three O three seven sixty one sixty four hundred 2605 02:13:28.239 --> 02:13:31.520 go with a sure thing, Denver's best roofer Excel Roofing 2606 02:13:31.600 --> 02:13:34.239 dot com. You don't pay a cent until you're content. 2607 02:13:37.600 --> 02:13:40.800 Time for an insurance checkup free, no obligation. In comparison, 2608 02:13:40.920 --> 02:13:44.479 call Compass insurance paying too much your coverage at dozens 2609 02:13:44.520 --> 02:13:47.239 of insurance companies. Find out now three oh three seven 2610 02:13:47.319 --> 02:13:50.159 seven to one help. You'll think you're his only customer 2611 02:13:50.199 --> 02:13:52.439 when you choose Frank durand the real estate man dot 2612 02:13:52.479 --> 02:13:55.800 Com to list your home with Remax Alliance three oh 2613 02:13:55.800 --> 02:14:04.600 three nine two zero sixteen twenty two. Hi Tom Martino, 2614 02:14:04.800 --> 02:14:07.239 you're a troubleshooter three oh three seven one three eight 2615 02:14:07.279 --> 02:14:10.800 two five five, or actually call three oh three Martino 2616 02:14:11.199 --> 02:14:12.800 and then we'll put you on for the next show. 2617 02:14:12.800 --> 02:14:15.239 You can always we'll call you back. Three oh three 2618 02:14:15.319 --> 02:14:18.239 six two seven eight four sixty six. Sandra, what's going on? 2619 02:14:18.479 --> 02:14:21.640 You need assistance? Is this for a car repair or 2620 02:14:21.680 --> 02:14:22.279 a car? 2621 02:14:23.600 --> 02:14:24.119 A car? 2622 02:14:24.600 --> 02:14:29.479 My daughter's car transmission died, so just looking to see 2623 02:14:29.520 --> 02:14:31.239 if they put it out there to see if anybody 2624 02:14:32.039 --> 02:14:34.000 has a reasonable priced car. 2625 02:14:35.079 --> 02:14:38.119 Now, listen, what let me ask you something about your daughter? 2626 02:14:38.520 --> 02:14:39.279 Does she work? 2627 02:14:40.640 --> 02:14:44.319 Yep, she works, she works. He's just doesn't have a 2628 02:14:44.359 --> 02:14:46.079 lot of money because you got this car a couple 2629 02:14:46.119 --> 02:14:48.600 of years ago and then it's been really pretty good 2630 02:14:48.600 --> 02:14:52.319 for her and then it decided the transmission went out. 2631 02:14:52.399 --> 02:14:55.960 So well, let's let okay a few other questions. Do 2632 02:14:56.039 --> 02:14:58.640 you know how much it's gonna cost to fix it. 2633 02:14:58.720 --> 02:15:01.319 Might be better to fix it then to get another car. 2634 02:15:01.800 --> 02:15:04.279 We've been looking through it. It's a two thousand and 2635 02:15:04.279 --> 02:15:07.640 three Kia. And from what we talked to Shardan Auto 2636 02:15:07.680 --> 02:15:12.520 Tech and a couple other places, a transmission place there, 2637 02:15:12.720 --> 02:15:14.319 it's too old. They can't get the part. 2638 02:15:15.359 --> 02:15:20.640 Ah, okay, So then that's where we're okay. I have 2639 02:15:20.680 --> 02:15:23.039 another question or so how many miles on it? 2640 02:15:24.640 --> 02:15:24.880 Oh? 2641 02:15:24.960 --> 02:15:25.199 God? 2642 02:15:25.239 --> 02:15:29.359 I think it's one one fifty maybe something like. 2643 02:15:29.319 --> 02:15:33.439 That, okay? And can she afford any kind of a 2644 02:15:33.479 --> 02:15:34.279 payment at all? 2645 02:15:36.199 --> 02:15:38.079 Maybe a slight one? 2646 02:15:38.680 --> 02:15:41.720 And does she have good credit or bad credit? 2647 02:15:43.159 --> 02:15:45.520 I think it's pretty good. She's, you know, been in 2648 02:15:45.560 --> 02:15:48.319 an apartment off and on, so I think she would 2649 02:15:48.319 --> 02:15:51.000 be able to do something. I just can't ford a lot. 2650 02:15:51.359 --> 02:15:51.880 She's gonna try. 2651 02:15:51.960 --> 02:15:54.319 I'll tell you what a kachina. Let's get her on 2652 02:15:54.359 --> 02:15:57.319 tomorrow for car day. Okay, tomorrow's car day. 2653 02:15:57.359 --> 02:15:58.000 We'll have her up. 2654 02:15:58.039 --> 02:16:00.439 See if our car experts have any ideas or any 2655 02:16:00.479 --> 02:16:01.079 old cars. 2656 02:16:01.479 --> 02:16:02.359 I'm Tom Martinez. 2657 02:16:02.359 --> 02:16:04.840 Don't forget fix at twenty four to seven, the twenty 2658 02:16:04.920 --> 02:16:08.119 nine dollars twenty nine dollars today, the extreme clean before 2659 02:16:08.159 --> 02:16:09.840 winter comes in You can get that done if you 2660 02:16:09.880 --> 02:16:15.760 called before five and book it. That's twenty nine bucks.