Speaker 1: Yeah, ripped, you need advice so you don't have the.
Speaker 2: Come running just as fast as you can.
Speaker 3: Shooter's gonna help come.
Speaker 4: Man, This is the Troubleshooter Show.
Speaker 2: Now.
Speaker 4: Tom Martino, Hi.
Speaker 5: Tom Martino here, welcome to the show. A good friend
Speaker 5: for many years and the owner of Fixed at twenty
Speaker 5: four to seven in the house, George Donaldson. Normally he
Speaker 5: sends underlings just kidding. He's it's a good guy, George.
Speaker 5: You lost weight. I don't want to bring that up,
Speaker 5: but you did it looked great, man. And uh and
Speaker 5: I'm not gonna ask how because everybody's got their own secrets.
Speaker 5: And I know Oprah got in trouble talking about it.
Speaker 5: But anyway, I.
Speaker 4: Lost weight too, and I'm trying to just do what's right.
Speaker 4: And then here's the deal.
Speaker 5: H Matt wants to talk about emissions. I want to
Speaker 5: talk about I want to talk about Oh wait, did
Speaker 5: he go away?
Speaker 4: Is he gone? That guy that wanted to talk he did?
Speaker 5: Okay, never mind, then call back, bro if you want
Speaker 5: to do it, because I'll be happy to help you.
Speaker 4: I want to talk about greedflation. Now. I don't believe
Speaker 4: truly that it's.
Speaker 5: There to the extent that the Democrats are saying. And
Speaker 5: again I'm not saying democrat versus Republican. I truly am not.
Speaker 5: I'm talking about inflation. I got an email saying, Tom,
Speaker 5: why do you doubt greedflation? Isn't that one of the
Speaker 5: reasons and the reason I'm talking to George about this.
Speaker 4: He owns fix at twenty four to seven.
Speaker 5: He's also just an entrepreneur for many years and has
Speaker 5: started many companies, and he sees the supply chain, he
Speaker 5: sees the retail consumer, he sees the end between the
Speaker 5: workers working their asses off to make a living with him.
Speaker 5: He sees it all right from every level. And he
Speaker 5: started as an electrician. So here's the bottom line. There
Speaker 5: is something going on, and I hope people recognize this
Speaker 5: for a discussion about society and not politics. I have
Speaker 5: my certain people that email me all the time that say.
Speaker 4: Ah, you're just trying to push an agenda. I'm not
Speaker 4: trying to push anything. I swear to God.
Speaker 5: Anybody who knows me knows I'm not trying to push
Speaker 5: an agenda. I am truly trying to make people aware
Speaker 5: of things in the marketplace.
Speaker 4: And by the way, if you do have.
Speaker 5: Questions going into the shoulder season, and we'll talk about
Speaker 5: what that is for a plumbing, heating, cooling, electric and trains.
Speaker 4: George is here, of course, he's here for that too.
Speaker 5: But as a businessman, we're told now and again, the
Speaker 5: playbook for any politician, and I mean any politician, whether
Speaker 5: you're conservative, whether you're liberal, whether you're progressive, whether you're communist, socialist,
Speaker 5: I don't care what you are capitalists, The playbook in
Speaker 5: politics is to make division.
Speaker 4: It is, no matter who you are.
Speaker 6: Don't you agree, Okay, they're doing a good job of that,
Speaker 6: But don't you think everyone doesn't I mean truly, I
Speaker 6: mean point out differences and divisions saying they're coming for you.
Speaker 4: I mean, I think it's gotten. I mean, has it not?
Speaker 7: Has gotten so much more extreme in the last five
Speaker 7: ten years than it ever was. I mean, look, the
Speaker 7: reason why good politicians won't run, now, good people won't
Speaker 7: run is because you can guarantee. Look, everybody, I don't
Speaker 7: care who you are, has some sort of past. Of course,
Speaker 7: right you and your family through the mud? Yeah, who
Speaker 7: wants that? But is Mark signed on?
Speaker 4: He's not? Okay?
Speaker 5: When he okay, here's the deal, And I got a
Speaker 5: smart audience. So I want you to chime in, and
Speaker 5: you can call in. And I'm not turning in this
Speaker 5: to a political forum.
Speaker 4: Here's what I'm asking. Are you tired of it? Or
Speaker 4: is it real?
Speaker 2: Do?
Speaker 5: For example, here are the latest divisions, those who have,
Speaker 5: those who have not, and the greedy.
Speaker 4: Bastards in business?
Speaker 5: I should I should coin that greedy bastards in business
Speaker 5: gb ib and uh that charge too much? Is that
Speaker 5: the case? Is that what's happening? Or was it over government?
Speaker 5: Is it government spending or is it a little bit
Speaker 5: of both? Do people look at a situation and take
Speaker 5: advantage of it? So Mark Shimansky's on, I want to
Speaker 5: I want to bring him up. Is he there right
Speaker 5: now or not? Is he on yet?
Speaker 4: Mark? Mark is with.
Speaker 5: Genesis Total Exteriors. I love Mark, honest to God. We
Speaker 5: we go so far back, and in home improvements you
Speaker 5: need people you can trust.
Speaker 2: Mark.
Speaker 5: Do you see suppliers do you feel that are raising
Speaker 5: prices for no reason? Or do you see a reason.
Speaker 5: What I'm asking is, we know there is inflation, but
Speaker 5: have you noticed maybe people taking advantage of it in
Speaker 5: your business?
Speaker 8: I think so. I think anytime manufacturers have an opportunity
Speaker 8: to raise things because of a certain situation.
Speaker 9: They do.
Speaker 8: And then it's like, you know, let's let's say oil,
Speaker 8: you know, let's ask all shingles. Petroleum is a big
Speaker 8: part of asphalt chandles.
Speaker 10: Also we get a.
Speaker 8: Price hike because of fuel costs or you.
Speaker 5: Know, yeah, but won't they tell you markets because their
Speaker 5: cost went up, right or are they just making that up?
Speaker 8: But then all of a sudden, let's say, petroleum comes
Speaker 8: back down, and do they give us a credit back? Nope,
Speaker 8: okay they had them ever come back down?
Speaker 5: Okay, so you get surcharged, you pay more, But it
Speaker 5: doesn't seem to reverse itself.
Speaker 4: It's it seeks a new level.
Speaker 5: Do you find that George in suppliers for hvas, you
Speaker 5: know it's so true.
Speaker 7: We actually tell people like so this time around it
Speaker 7: was it was you know, the supply chain issues and
Speaker 7: which we predicted before it even happened, right right shortage,
Speaker 7: so it made sense, like the blight demand it took
Speaker 7: it up. I've never ever ever seen it come back down.
Speaker 7: So in the last twenty five years being in this business,
Speaker 7: whatever causes it to go up, it never comes back down.
Speaker 7: So twenty twenty made sense, like it made sense of
Speaker 7: why it should go back up for a period of time, right,
Speaker 7: but then it should come back down?
Speaker 11: Right?
Speaker 4: And not only is it? And that's what that's what
Speaker 4: Mark is saying. He's saying and I'm agreeing, So Mark,
Speaker 4: are they then? So when things go back to normal,
Speaker 4: why are the prices still up there?
Speaker 5: And then again, here's what I want to ask you
Speaker 5: straight up, Mark, have you ever raised your This is
Speaker 5: a loaded question, and I don't you know you don't
Speaker 5: have the answer. But if you ever raise your prices
Speaker 5: simply because you want to make a little more profit
Speaker 5: and put money away, or is it always in direct
Speaker 5: response to your expenses? Keep What I'm asking is keeping
Speaker 5: the same margin.
Speaker 8: Right, you try to keep the same margin. I mean,
Speaker 8: we have we have our goal share that you know,
Speaker 8: where people are out you know, doing estimates and statute.
Speaker 8: This is what we need to make because we have
Speaker 8: our costs that keep going up to and you know
Speaker 8: our own office, I mean, insurance has gone crazy.
Speaker 11: I know, I know, all right, so I'll say we.
Speaker 5: Have to charge more I mean, And then also, Mark,
Speaker 5: you you have to fight with insurance more than ever,
Speaker 5: don't you because you do a lot of insurance repairs, and.
Speaker 8: Not only that insurance, but also our own insurance are no,
Speaker 8: I know that.
Speaker 5: Yeah, you're how much is your like, like, your liability
Speaker 5: how much is your liability insurance gone up for for
Speaker 5: someone like you in that business?
Speaker 9: I mean.
Speaker 4: Twelve percent in one year?
Speaker 10: In one year?
Speaker 4: Wow, George? What about you guys?
Speaker 7: Yeah, I mean about the same. So I mean, well,
Speaker 7: I mean we I think you know, we actually have
Speaker 7: five branches in different markets, so we have leverage to
Speaker 7: where we can adap where that pricing back.
Speaker 4: Down and fight back on it.
Speaker 7: And when we acquire other companies, we see that their
Speaker 7: prices are a lot higher than ours, so we do
Speaker 7: fight back on it to keep our costs down. But
Speaker 7: I mean, it's just a fact. Like when fuel, equipment, material,
Speaker 7: everything that you have a cost of in your business
Speaker 7: goes up, you have no but is it too?
Speaker 5: Here's what I'm asking because I get emails and I
Speaker 5: know that people who email me know who they are
Speaker 5: that say here's what they say. They say, No, it's
Speaker 5: more than maintaining a margin. They're increasing their margin because
Speaker 5: they know they can get away with it.
Speaker 7: Some companies are like we just okay, we were, you know,
Speaker 7: just not too long ago speaking about one.
Speaker 4: But it no, but they've been doing that. They've been
Speaker 4: doing that forever. There are some companies.
Speaker 5: There are some companies, and I know I know that
Speaker 5: Mark Shimanskill knows this too with Genesis. There are some
Speaker 5: you know, Mark, that they don't care if they ever
Speaker 5: get the customer again. They just get everything they can.
Speaker 5: I mean, they just knocked The expression is they knock
Speaker 5: their heads off. But not many do that, right, Mark?
Speaker 5: Do you find that in home improvements? Haven't you seen people?
Speaker 5: There's one popular home improvement company that I swear to God,
Speaker 5: once they get in that house, they start at about
Speaker 5: sixty percent higher than anyone in the market, and the
Speaker 5: least they'll go is thirty to forty percent higher. But
Speaker 5: the homeowner field they're getting a great deal. And again,
Speaker 5: you know, you might say, well that's free enterprise. People
Speaker 5: pay what they do. But Mark, do you think there
Speaker 5: are some but not many that do that they knock
Speaker 5: people's heads off?
Speaker 8: I think yeah, I think in general, I mean, to me,
Speaker 8: repeat this is huge.
Speaker 10: I mean I've been.
Speaker 8: Doing this for twenty five years. Having repeat customers is
Speaker 8: so important.
Speaker 4: Of course it is, Yes, it is. It's very important, makes.
Speaker 8: Things go so much luder. So everybody felt they retreated
Speaker 8: fairly with us the first time or the second or
Speaker 8: third time. Yeah, they're coming back to it.
Speaker 2: Yeah.
Speaker 5: You know, pricing is always been tricky, and I didn't
Speaker 5: mean for this to be a pricing discussion.
Speaker 4: I think it's a discussion about inflation.
Speaker 5: Kamala Harris wants the nation to believe that prices have
Speaker 5: gone off.
Speaker 4: Let's just say it like it is because.
Speaker 5: There's greed and they're taking advantage of the perception of inflation,
Speaker 5: and I just don't see that as prevalent. I think
Speaker 5: it does happen, but that's not the major reason. That's
Speaker 5: my thought, not as a political person, but as an
Speaker 5: economic or finance person. What about you, what do how
Speaker 5: do you feel about that whole topic? Mark Schmansky Genesis.
Speaker 8: Yeah, I think just the whole economy. I don't think
Speaker 8: that there's coliborate greed out there right now, and I
Speaker 8: certainly don't want to see a price freezes and things
Speaker 8: like that that that's proven over centuries that that just
Speaker 8: does not work.
Speaker 4: No, it doesn't, it doesn't.
Speaker 5: However, there are things I do believe there reason why
Speaker 5: It resonates with people because people don't want to pay
Speaker 5: a lot of money, so they think, yeah.
Speaker 4: You should.
Speaker 5: Do you know that supermarket margins have actually gone down,
Speaker 5: have actually gone down, not up their actual margins supermarkets,
Speaker 5: And she wants to target food prices.
Speaker 7: I mean it's but look, I mean, so what you
Speaker 7: just said. People want to believe that, Oh that makes sense. Yeah,
Speaker 7: but they don't understand the true cause and effect. A
Speaker 7: lot of people don't. Now, yeah, oh she's gonna do that. Well,
Speaker 7: here's what's really gonna happen. The farmer who sells eggs,
Speaker 7: it's not gonna be worth it for them to anymore,
Speaker 7: so many of them won't. The stores are gonna have
Speaker 7: shortages and no I know, and that's gonna be a
Speaker 7: black market. So it's just gonna be do I know,
Speaker 7: the farmer to go get the eggs and pay and
Speaker 7: I'm gonna actually pay a lot more to do that
Speaker 7: because it's supplying the band, right, all right, that'll be
Speaker 7: the cause and effect.
Speaker 4: Hang on, we got more coming up.
Speaker 5: Mark standby for your promotion because it's a great one.
Speaker 5: We have more coming up on the Troubleshooter Show. Go
Speaker 5: with a Sure Things best roofer Excel Roofing dot com.
Speaker 4: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three all three seven
Speaker 5: seven to one.
Speaker 4: Help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the real estate Man dot com to list your
Speaker 5: home with Remax Alliance three all three nine two zero
Speaker 5: sixteen twenty two.
Speaker 4: Hi Tom Martino here, Welcome to the show.
Speaker 5: Three O three seven one three talks seven one three
Speaker 5: eight two five five. Now, we got a lot of
Speaker 5: leftover stuff. Ourfloons were slammed yesterday wall to wall, and
Speaker 5: I'm happy I'm getting a little more time to talk.
Speaker 4: But if you get a call in, we will take
Speaker 4: you right away.
Speaker 5: Three oh three seven one three Talks seven one three
Speaker 5: eight two fivey five. I want to tell talk about
Speaker 5: water Pros as well. They have a special that's second
Speaker 5: to none, It's unbelievable, and that is thirty one ninety
Speaker 5: five for a complete water system. Now let me explain
Speaker 5: this to you. He was selling just the softening part
Speaker 5: for thirty four and thirty four hundred, and you know,
Speaker 5: it's still cheaper than a lot of people, but he
Speaker 5: was selling that then.
Speaker 4: And then the.
Speaker 5: Filtration for the triple filter reverse osmosis for fourteen hundred,
Speaker 5: still cheap, but he put them both together. Now for
Speaker 5: thirty one ninety five until labor Day only three ozho
Speaker 5: three eighty six two five five five four. Now let's
Speaker 5: continue here, fix it twenty four sevens in the house,
Speaker 5: fixmihome dot com. And we're going into what we call
Speaker 5: the shoulder season. I want to talk about that coming
Speaker 5: up and what it means, because every year I preach,
Speaker 5: don't get ripped off, don't get ripped off, don't react
Speaker 5: under pressure, don't react under pressure. Then what happens during
Speaker 5: the shoulder season. These good companies are sitting around twiddling
Speaker 5: their thumbs a lot of times because people aren't getting
Speaker 5: things checked. Then the first giant cold snap. What happened, George,
Speaker 5: what happens? First giant quote? You can't make all the calls.
Speaker 7: Yeah, So we're going out fixing systems that didn't get
Speaker 7: the cleaning done from.
Speaker 5: Us right, or they didn't notice the small problem when
Speaker 5: it was small.
Speaker 7: Yeah, which which will if there is a small problem,
Speaker 7: we'll find out when we're doing a cleaning too. But
Speaker 7: I mean, so, yeah, you getting all that taken care of.
Speaker 7: And then what our biggest complaint, tom Our number one
Speaker 7: complaint is when they call us when it's super hot,
Speaker 7: super cold and there's no heat or nowhere, saying, hey,
Speaker 7: they won't come do this cleaning.
Speaker 4: Oh yeah they yeah, they said.
Speaker 5: Wait, wait wait, I thought for thirty nine bucks they
Speaker 5: come and they'll do an extreme clean and check and everything.
Speaker 5: And I said, yeah, but they got like two weeks booked.
Speaker 4: Out here for no heat.
Speaker 5: I mean, it's it is, It is ridiculous, But you
Speaker 5: know what, it's human nature. I swear to you everyone
Speaker 5: in the world. They don't do preventive maintenance. They don't
Speaker 5: do preventive dentistry, they don't do proactive health.
Speaker 4: They don't do stuff.
Speaker 5: For their home. You shop when you don't need it.
Speaker 5: Even with attorneys, I've told you this before. I'm serious.
Speaker 5: No one ever believes they're going to need an attorney
Speaker 5: any kind. Keep a list of attorneys that you've heard
Speaker 5: about that you trust. Right now, even when I move
Speaker 5: into a city, well this has been many years since
Speaker 5: I moved into a city, but I would always.
Speaker 4: Get a list. That's how referralsts started.
Speaker 5: But it was get a list of reliable people that
Speaker 5: I can call on so I don't have to think
Speaker 5: about it under pressure. And that's why I borned. I
Speaker 5: founded the referral list. But anyway, let's go back to
Speaker 5: a couple of things. When it comes to this so
Speaker 5: called greed. I wanted to talk about supermarkets. A supermarket,
Speaker 5: who are they're being targeted? Supermarkets have the same or
Speaker 5: no less of a margin than they had. They have
Speaker 5: a one point one point let's see, one point six percent.
Speaker 4: That's what their profit margin is. Right now.
Speaker 5: When you start messing with this, you are going to have,
Speaker 5: as George said, shortages because suppliers are not going to do.
Speaker 4: It, and people are not going to They're not going.
Speaker 5: To make less if it's below what they need. I'm
Speaker 5: not telling you that. I'm not telling you that they
Speaker 5: need more or need less. I'm just saying it's a
Speaker 5: fact of life. Now here's the thing with let's say
Speaker 5: fast service restaurants. Everyone was crying that these people need
Speaker 5: to make a decent wage, and I believe they everyone
Speaker 5: should make a decent wage.
Speaker 4: But decent wage doesn't always make a career wage. They're different.
Speaker 5: Some jobs are meant to be entry level, they're not
Speaker 5: meant to submit to support a family for or they're
Speaker 5: just not meant to.
Speaker 4: That was not how the economy was structured. It was
Speaker 4: structured to have people who do entry level, then they
Speaker 4: move up or move out.
Speaker 5: Then you have people that do other kinds of work.
Speaker 5: And the economy works with different levels of income and outcome.
Speaker 5: When I say income opportunity an outcome, you don't have
Speaker 5: equal outcome ever, because it wasn't meant to be that way.
Speaker 5: You move up, move out, or move on, or if
Speaker 5: you stay there, recognize it's an auxiliary job. It's not
Speaker 5: necessarily a career to support your entire family.
Speaker 4: And I'm going to give you a novel idea.
Speaker 5: Sometimes you can actually decide not to start a family
Speaker 5: until you can afford it. You can actually put off
Speaker 5: any kind of goal, cars, houses, all of that. It
Speaker 5: is just a fact of life. But we get now
Speaker 5: people who are ringing up groceries or.
Speaker 4: Serving fast food.
Speaker 5: And I'm not saying that passing food over a scanner
Speaker 5: and boxes of cereal over a scanner is not a
Speaker 5: great job to have and they're not doing a valuable service.
Speaker 5: But let's face it, people, some of them are making
Speaker 5: twenty five and thirty five dollars an hour, sometimes more,
Speaker 5: and fast service people are now making what plumbers used
Speaker 5: to make.
Speaker 4: So here's the bottom line. Then you complain.
Speaker 5: About the prices, so you have you have the same
Speaker 5: administration who argued people weren't making enough to now saying yeah,
Speaker 5: now they're all making more, but now you're charging too much.
Speaker 5: I swear to you it's all math. That has nothing
Speaker 5: to do with politics. It's math. You can't mess with it.
Speaker 5: But I'm going to tell you one of the main
Speaker 5: reasons people distrust business. I'll tell you one of the
Speaker 5: main reasons. I think they're all for free enterprise. I
Speaker 5: think most people are for free enterprise, meaning supplying demand, pricing,
Speaker 5: compet competition, blah blah blah. But a lot of businesses
Speaker 5: do everything they can to thwart.
Speaker 4: Pree enterprise. They say they want it, but a lot
Speaker 4: of them really don't want it. And I'm going to
Speaker 4: tell you what I mean by that.
Speaker 5: If truly there was competition, if you could call and
Speaker 5: get a relative price for.
Speaker 4: Something, and get an idea of the price.
Speaker 5: Range, or see published prices somewhere on different things. If
Speaker 5: you could, you could make decisions based on price. But
Speaker 5: people don't do that because they want to sell you.
Speaker 5: And here is the biggest problem. It happens with cars.
Speaker 5: It happens with any kind of thing you can buy.
Speaker 5: I don't care where you buy, what you buy. When
Speaker 5: you buy. Their idea is to price it and for
Speaker 5: you to close the deal before you shop around.
Speaker 4: It's just a fact of life. Why. Because they can't.
Speaker 5: Afford to advertise, gather leads, go to someone's house, or
Speaker 5: have someone walk in the dealership, or do that. They
Speaker 5: can't afford to do that over and over and over
Speaker 5: without closing.
Speaker 4: They have to close a deal. It's just math. It's life.
Speaker 4: If you're in business, you know what I mean.
Speaker 5: If you're a small contractor going down to a house
Speaker 5: and you want to do windows for them, or you
Speaker 5: want to do a deck for them, or you want
Speaker 5: to finish a basement, or you just want to do
Speaker 5: a countertop, whatever you want to do, you want to
Speaker 5: get that deal, don't you. You don't really want them
Speaker 5: shopping after you leave. You don't want I'll call you back.
Speaker 5: You don't want it, no one does, so your goal
Speaker 5: is to try to close it as.
Speaker 4: Soon as possible. And here's the issue I have.
Speaker 5: When some people do that and give the illusion that
Speaker 5: you're not going to get a better deal anywhere, you
Speaker 5: may as well go with us. I say the illusion.
Speaker 5: I don't mind if people brag about themselves and try
Speaker 5: to close a deal.
Speaker 4: But here's the biggest problem you sometimes have, and it's
Speaker 4: a fact of life. People who pay way more than
Speaker 4: a fair price. Here. I've always said, I don't control pricing.
Speaker 5: I don't have I really don't control it, and I
Speaker 5: don't ever want to control it as far as my
Speaker 5: people on the referral list or anybody I advertise for. However,
Speaker 5: there is a such thing as going crazy. I mean,
Speaker 5: we've seen it. We've seen people pay outrageous amounts. There
Speaker 5: was a company that I remember charging a woman ten
Speaker 5: thousand dollars for a toilet installation. It wasn't fancy, it
Speaker 5: was a toilet installation. That same company, look at is famous.
Speaker 5: I'm not mentioning names. I'm not doing their commercials either,
Speaker 5: but they are famous for charging sometimes triple or quadruple
Speaker 5: what the market brings. And I don't know why because
Speaker 5: that person will eventually find out they paid way too
Speaker 5: much and never call them back again. So I don't
Speaker 5: know what the reasoning is anyway.
Speaker 7: I don't the model is, what's the advertise A ton? Yes,
Speaker 7: advertise a ton, go ahead. They don't care to keep
Speaker 7: their clients. I mean they'll keep still keeping, they just
Speaker 7: keep doing new ones. Attrition.
Speaker 4: It's just it.
Speaker 7: And I've said this for so long. That's not sustainable
Speaker 7: in my mind. I mean at some point that can't
Speaker 7: be sustainable. I mean you got to clients, right, So
Speaker 7: there is a point where that's not sustainable, right.
Speaker 4: You got to have repeat? Yeah, it's critical. Kyle. What's
Speaker 4: going on with you?
Speaker 12: Kyle?
Speaker 9: Hey, guys, can you hear me?
Speaker 4: Yes, sir? What's going on? Man?
Speaker 9: Awesome? Hey, I don't you know. I'm kind of shocked.
Speaker 9: I'm ending up on here. But I got a bit
Speaker 9: of a story to share.
Speaker 7: It.
Speaker 9: It's not a front range story. It's a San Luis
Speaker 9: value story, I guess.
Speaker 4: Okay, And what does it have to do with Yeah, it.
Speaker 9: Has to do with a certified RAM dealership.
Speaker 4: Oh okay, well we handle that all the time. So
Speaker 4: is this a truck you bought.
Speaker 9: It it's a truck I bought on the Western Slope,
Speaker 9: Colorado directly. I had like use truck, but I had
Speaker 9: forty thousand miles.
Speaker 4: What's the name of the what's the name of the dealer?
Speaker 12: So the.
Speaker 9: Dealer that I'm having the issue with is town and
Speaker 9: country Alamoso.
Speaker 5: Okay, hang on and we'll figure out what the hell's
Speaker 5: going on with you and see if we can solve it.
Speaker 4: Coming up, I'm Tom Martino.
Speaker 5: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance checkup free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out out now three all three
Speaker 5: seven seven to one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate Man
Speaker 5: dot com to list your home with Remax Alliance three
Speaker 5: all three nine two zero sixteen twenty two. Hi Tom
Speaker 5: Martinez here three all three seven one three talks seven
Speaker 5: one three eight two five five And I'm here with George,
Speaker 5: my buddy from fix at twenty four to seven and
Speaker 5: we're going to talk about the shoulder season, what it
Speaker 5: means and when prices start to increase, and how suppliers
Speaker 5: work all that, and that is truly supplying demand.
Speaker 4: Kyle, though, Kyle, let me just back up a bit.
Speaker 5: You bought a used certified truck forty thousand miles from
Speaker 5: which dealer?
Speaker 4: It's not the dealer you're having trouble with, is that right?
Speaker 9: That's correct?
Speaker 4: Yeah, then I don't need to know that.
Speaker 5: So you bought it, you bought it from a dealer.
Speaker 5: Then how did you go from? How did you get
Speaker 5: involved with Town and Country?
Speaker 9: So just our family moved over to this area here
Speaker 9: in the past year.
Speaker 5: Or so, and Town and Country is located actually, and
Speaker 5: did you say in Alamosa?
Speaker 9: That's correct?
Speaker 4: Okay?
Speaker 5: And what happened you took it to? Why did you
Speaker 5: take it to Town and Country and Alamosa?
Speaker 4: What was the problem?
Speaker 9: Yeah, just some general engine health CONCERNSKY coming up on
Speaker 9: the end of that warranty, okay. And so if a
Speaker 9: fuel pump was advised to be replaced.
Speaker 4: Okay, So what went wrong?
Speaker 9: I found out here a couple of weeks ago that
Speaker 9: an after market fuel pump was put in which was
Speaker 9: never was never on my radar. I was not under
Speaker 9: my consent.
Speaker 4: What year truck do you have.
Speaker 9: It's a little bit older to twenty fifteen.
Speaker 5: Okay, there's nothing wrong with aftermarket parts. I mean, unless
Speaker 5: they told you you were getting a genuine OEM and
Speaker 5: you didn't get it.
Speaker 9: Yeah, So that was my impression. Right, You think you
Speaker 9: take your your truck QA dealership and you're gonna get OEM.
Speaker 5: Parts most of the time, you do if it's if
Speaker 5: it's the same dealership. Was this a RAM dealership?
Speaker 9: It is, yep?
Speaker 4: Okay. And what was the consequence of not having the
Speaker 4: the oees?
Speaker 9: Yeah, so this was back in May. That fuel pump
Speaker 9: lasted about two weeks, just under one thousand miles and
Speaker 9: stopped working. I left town.
Speaker 4: Well, was it under warranty? Did they warranty the repair?
Speaker 9: Yeah, we warranted the repair. Did it at a different
Speaker 9: dealership and that took two days?
Speaker 5: And wait a minute, here, here's what I'm asking days.
Speaker 5: Hold on, So the fuel pump that was done by
Speaker 5: Town and Country lasted two weeks?
Speaker 4: Is that right?
Speaker 9: Yes, sir, probably just under a thousand miles.
Speaker 4: And then did Town and Country pay for you to
Speaker 4: go somewhere else?
Speaker 13: No?
Speaker 4: It did not. Then you said you warranted it? I
Speaker 4: mean did was it under warranty from Town and Country?
Speaker 9: And so the AutoZone part that was put inside I
Speaker 9: was I was made aware that an audio.
Speaker 4: I just need to know this when you're I just
Speaker 4: want to know this. When the Town and Country fuel
Speaker 4: pump failed, did they redo it for you or pay you?
Speaker 4: Or was it under warranty?
Speaker 9: They did not redo it for me.
Speaker 4: So you had to pay a second time two weeks later.
Speaker 9: And it ended up getting covered by the part's warranty.
Speaker 4: But okay, got it. I got it.
Speaker 9: So the part, so you dealership, that's okay.
Speaker 5: So the second dealership got the part warrantined and you
Speaker 5: only had to.
Speaker 4: Pay for the labor. Is that right?
Speaker 9: That's correct.
Speaker 5: That's normal, okay, whether it's whether it was OEM or
Speaker 5: whether it's aftermarket.
Speaker 4: If the parts warrantyed, the labor isn't.
Speaker 5: So then the second one they replaced it with was
Speaker 5: the same brand and it failed after a day.
Speaker 9: Yeah, it was two days. I drove from here out
Speaker 9: to the front range kind of in your neck of
Speaker 9: the woods.
Speaker 5: Do you know what the do you know what the
Speaker 5: brand of that fuel pump is?
Speaker 4: Or do you know what it is?
Speaker 9: All I know is that I have a part number
Speaker 9: somewhere is okay?
Speaker 4: Never mind, that's okay. So this apparently these pumps suck.
Speaker 9: You said it, not me.
Speaker 5: Now the second pump failed, are they going to warrant
Speaker 5: you it again?
Speaker 9: So I'm not interested in warranting it through AutoZone. I
Speaker 9: would like part which is what should have been done
Speaker 9: in the first.
Speaker 5: Yeah, but now it's going to be too hard to
Speaker 5: go back to town and country and say you should
Speaker 5: have get it and now I want it, especially after
Speaker 5: they get it once under warranty. But a very simple question,
Speaker 5: are they willing I'm not saying you do it? But
Speaker 5: are they willing to replace it a second time?
Speaker 9: Sure, they'll replace it a second time.
Speaker 5: All right, hold on one second. I've got to take
Speaker 5: this break. I know your frustration. I feel you, I
Speaker 5: really do. I'll talk to you about it. What I
Speaker 5: think you should do? Coming up on the Troubleshooter Show,
Speaker 5: Go with a sure Thing Denver's Best Roofer Excel Roofing
Speaker 5: dot com.
Speaker 4: You don't pay a cent until you're content.
Speaker 5: Time for an insurance checkup free, no obligation in comparison
Speaker 5: call Compass insurance paying too much your coverage at dozens
Speaker 5: of insurance companies.
Speaker 4: Find out now three oh three seven to seven to
Speaker 4: one help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the real estate man dot com to list your
Speaker 5: home with Remax Alliance three oh three nine two zero
Speaker 5: sixteen twenty two. Hine Tom Martino here three O threes
Speaker 5: seven one three talk seven one three two five five.
Speaker 5: We're getting an expert on to talk to Kyle. We're
Speaker 5: gonna figure out what the hell's going on with this
Speaker 5: fuel pumping. Maybe it's not a fuel pump problem. Maybe
Speaker 5: it I mean, or it could be, but we're gonna
Speaker 5: talk to an expert. Jennifer wants to talk about an
Speaker 5: issue with neighbors apartment.
Speaker 4: Hey Jennifer, what's going on?
Speaker 14: I so this is I guess like a last resource
Speaker 14: is to reach out to someone suggested. It's an apartment complex,
Speaker 14: the walls are thin, and my neighbors upstairs just they're.
Speaker 11: Doing this purposely.
Speaker 14: It's just making noises late at night.
Speaker 5: Sure, so they're dragon Okay, so this is this is
Speaker 5: this is above.
Speaker 4: You right right now? And are they doing this every night?
Speaker 14: Almost every night, I'm losing a lot of sleep.
Speaker 4: Yeah, are they?
Speaker 5: Are they making noise on purpose to bug you? Or
Speaker 5: is it that they have a lot of activity?
Speaker 14: No that Nope, it's between They start at nine and
Speaker 14: the last line. I had to call this security service
Speaker 14: twice till midnight. They kept doing this because they wouldn't stop.
Speaker 4: Now, what do you want? What would be their motivation?
Speaker 14: Because they're retaliatory because I reached out already before, because
Speaker 14: they have a kid that goes that runs back and
Speaker 14: forth and I can hear them.
Speaker 5: And so do you do you really believe they just
Speaker 5: want to drive you crazy or get rid of you
Speaker 5: or what?
Speaker 14: Yeah, they do, they just they're just being rude.
Speaker 4: How long has this been going on?
Speaker 14: So January?
Speaker 4: Really?
Speaker 5: And did it happen all of a sudden or was
Speaker 5: that after you had complained about the kid?
Speaker 11: After I complained?
Speaker 4: Okay? And ever since then, every night they'll make noise.
Speaker 4: It seems like a.
Speaker 5: Lot of effort that they would have to that that
Speaker 5: you know that they remember to starting at nine to
Speaker 5: start making noise to bother you?
Speaker 4: You know?
Speaker 11: Yeah, it does well.
Speaker 14: They smoke all their cigarette butts they throw over into
Speaker 14: my area and into my doorway area. I've reached out to.
Speaker 11: The office several times.
Speaker 10: They've been apparanting.
Speaker 5: Okay, so the management company, what does the management company say?
Speaker 4: Do they do? They acknowledge there's a problem.
Speaker 14: Yeah, then when I complain, I go, what are you
Speaker 14: going to do? And they just say, well, we'll reach
Speaker 14: out to them again. My security goes over there at midnight.
Speaker 11: You know.
Speaker 14: They all they do them is just stop doing it
Speaker 14: and they leave. They don't do anything else.
Speaker 4: Now after security visits, does it stop?
Speaker 11: No, didn't last night.
Speaker 4: And okay, have you ever had anyone witness the noise?
Speaker 14: It's hard because I've got four neighbors. There're the only
Speaker 14: ones that are on top of me, so I don't
Speaker 14: hear any of my other other neighbors and will only
Speaker 14: them above.
Speaker 5: So the other neighbors are alongside you, Yes, there's only
Speaker 5: one above you.
Speaker 4: Are there neighbors above the other neighbors?
Speaker 5: Yes, okay, And they never have complaints with their I'm
Speaker 5: just wondering if it's a building problem. I'm like, your
Speaker 5: other neighbors don't hear noise coming from upstairs and their places?
Speaker 14: Yeah, probably a building problem. But when I call security
Speaker 14: and let them know when even maybe.
Speaker 11: Even I acknowledge it. I said, Hey, I've got.
Speaker 14: A twelve hours shift tomorrow.
Speaker 4: No, I get it. But here's what I'm getting at.
Speaker 5: If it's a noisy building, in other words, it's not
Speaker 5: built great or what I mean? Was this originally built
Speaker 5: with separate apartments?
Speaker 11: I don't think so.
Speaker 14: I don't hear my other neighbors just down there upstairs.
Speaker 5: I guess what I'm asking Is this a house that
Speaker 5: was converted to apartments or was it built as an apartment?
Speaker 4: All right, hold on, all.
Speaker 5: Right, hold on, I got some ideas coming up on
Speaker 5: the Troubleshooter Show. Plus we'll get an expert for Kyle
Speaker 5: and his twenty fifteen more on this plus fix at
Speaker 5: twenty four to seven, and they're special coming into the
Speaker 5: shoulder season. Go with a sure thing Denver's Best roofer
Speaker 5: Excel Roofing dot com.
Speaker 4: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free no obligation comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies.
Speaker 4: Find out now three oh three seven seven to one. Help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the real estate Man dot com to list your
Speaker 5: home with Remax Alliance three oh three nine two zero
Speaker 5: sixteen twenty two.
Speaker 4: Yeah, Ripped.
Speaker 3: News needed that so you don't have.
Speaker 2: Runiousness as we can.
Speaker 3: Shooter's gonna help come.
Speaker 15: This is the Troubleshooters. No Tom Martino, Hi.
Speaker 4: Tom Martino, your Troubleshooter.
Speaker 5: Three oh three seven one three talk three oh three
Speaker 5: seven one three A two five five. This hour brought
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Speaker 5: hundred let's talk now.
Speaker 4: We got a number of people.
Speaker 5: I have Griffin Ash, one of our experts in with
Speaker 5: Action Automotive in Colorado Springs, and uh, we called him.
Speaker 5: He does a great job in the Springs, and I
Speaker 5: know Kyle's and Alamosa are down in that area, but
Speaker 5: still we need an expert opinion, I Griffin, I can't
Speaker 5: think for the life of me now, Kyle, Kyle, I
Speaker 5: think is determined to prove it's because it's an aftermarket
Speaker 5: part that it failed. He has a twenty fifteen Dodge
Speaker 5: Ram fifteen hundred, okay, And he said he had a
Speaker 5: fuel pump replaced and they replaced it with an aftermarket
Speaker 5: I think it came from AutoZone. He didn't give me
Speaker 5: the brand, but I think it came from AutoZone. Then
Speaker 5: it failed, he said, in two weeks. Then he takes
Speaker 5: it to another dealer and the other dealer replaced it
Speaker 5: with the same pump under warranty, and that failed in
Speaker 5: a day.
Speaker 4: So this tells me, I mean, maybe I'm I don't know.
Speaker 4: I just don't think things like that happen. I mean,
Speaker 4: can you have two out of the box bad units?
Speaker 4: What do you think, Griffin?
Speaker 5: What could cause this other than the fuel pump being bad?
Speaker 10: Oh?
Speaker 16: And first of all, Tom, how are you doing?
Speaker 4: I'm doing good? And thank you for asking you, sir.
Speaker 16: Definite problem. Yeah, so you want it is possible, so
Speaker 16: you have bad parts, But you've got to remember this
Speaker 16: is controlled by a fuel pump control module, and if
Speaker 16: the fuel pump control module is failing, it's not going
Speaker 16: to control the fuel pump correctly. So you need to
Speaker 16: go through the And there's plenty of information if they
Speaker 16: if they're at a shop, especially if they're a dealer,
Speaker 16: that have the flow chart of what to check to
Speaker 16: make sure the fuel pump control module is operating correctly,
Speaker 16: and that's what they need to do first.
Speaker 5: You know, I'm going to tell you, Griffin, you're you're
Speaker 5: always I swear when I mean this sincerely. You really
Speaker 5: shed light on every question we give you that no
Speaker 5: one else brings up. And I never even thought of
Speaker 5: the control module, Kyle. Did they check the trol module?
Speaker 9: Yes? They did, Yes, And so I've paid for three
Speaker 9: different inspections, two at two different dealerships other than Alamosa,
Speaker 9: and one at just a third party.
Speaker 5: You know, just what did they say about the fuel
Speaker 5: what did they say about the control module?
Speaker 9: So no issues have popped up with the control module.
Speaker 9: I know that on some of the aftermarket parts though
Speaker 9: you have to you have to manually attend to those
Speaker 9: where the OEM part that just comes standard. It's like
Speaker 9: one unit, Is that true?
Speaker 4: Is that true? Griffin?
Speaker 17: But so hold on, we're talking about two different things.
Speaker 16: So when he says one unit, you'll have the the
Speaker 16: fuel pump will come as a it's a fuel pump
Speaker 16: module and it comes with a sending unit and a pump.
Speaker 16: But that's sending unit in pump module is controlled by
Speaker 16: the fuel pump control module, which is mounted kind of
Speaker 16: a long.
Speaker 17: Support across support of.
Speaker 16: The frame in the rear of those ramps.
Speaker 10: And what you want to do.
Speaker 5: Is so you actually have you you actually have two controllers.
Speaker 5: You have one uh, fuel pump controller going to the controller.
Speaker 4: To the pump.
Speaker 16: No, no, it's it's like this you have like you
Speaker 16: have your computer, like your main computer ECM.
Speaker 9: Right.
Speaker 16: Then that's the signal to the fuel pump control module
Speaker 16: and that fuel pump control module. It sent a power
Speaker 16: and ground signal to all the fuel pump, the fuel
Speaker 16: pump is the fuel pump module is it's just it's
Speaker 16: just the collection of the sending units and the pump.
Speaker 4: It's real case. I got it, I got it.
Speaker 16: So what what they want to do is is when
Speaker 16: it's acting up, you want to make sure, hey, is
Speaker 16: the fuel pump itself getting power in ground from the
Speaker 16: fuel pump control module and they they can set up
Speaker 16: a wiring setup to check that. And if it is
Speaker 16: getting power and ground when it's acting up, that would
Speaker 16: point to a bad fuel pump. And now they could
Speaker 16: just have something simple like a bad ground that could
Speaker 16: cost plenty of intermittent faults and they need to check
Speaker 16: the basics first.
Speaker 4: It see, it sounds to me more like that than
Speaker 4: two pumps would fail that quickly. It sounds like it
Speaker 4: could be a faulty ground.
Speaker 5: I mean, because you know, grounds can last two weeks
Speaker 5: or two days or two minutes. Kyle, Kyle, you, I
Speaker 5: truly believe that this is my feeling that you're your
Speaker 5: hell bent on thinking the AutoZone fuel pumps sucks.
Speaker 4: And I'm not quick to say that.
Speaker 9: Some parts are just supposed to be ohem. That's how
Speaker 9: I've been advised by well.
Speaker 5: You know, Kyle, you're too You know what, Kyle, that
Speaker 5: is where we disagree.
Speaker 4: OEM doesn't mean better, I'm sorry, means that.
Speaker 9: It's It does mean that it's under warranty by the
Speaker 9: by the manufacturer. And so that's where I'm struggling. I'm
Speaker 9: having to pay each time to have this work done.
Speaker 5: Now, hold on, hold on the OEM, the the warranty
Speaker 5: or the AutoZone warranty. What's the difference If they're both warrantied,
Speaker 5: I can cigue it kids.
Speaker 9: I RAM dealership and they will look at it at
Speaker 9: no charge to me.
Speaker 16: Okay, So hold on, can you hear me, Tom, Yes, sir, okay,
Speaker 16: check this out. So, yeah, OEM is nice and I
Speaker 16: like it for a lot of things. But you got
Speaker 16: to remember that companies like Delphi and Denzo are the
Speaker 16: suppliers to the manufacturer for a lot of these pumps,
Speaker 16: and like a Delphi pump from AutoZone comes with a
Speaker 16: lifetime guarantee. No, it does not cover more of you know, labor.
Speaker 16: But if he had it done at a shop, those
Speaker 16: shops typically offer a twelve thousand mile one year warranty.
Speaker 16: Man if it's at the dealer, they offer the same
Speaker 16: wordin so he could just keep taking it back to
Speaker 16: the shop that did it, and then eventually they're gonna say, Wow,
Speaker 16: we're gonna go ahead and really diagnose this properly and
Speaker 16: fix the problem.
Speaker 4: Yeah, I know, but it's a in his butt. Now, Kyle,
Speaker 4: you've had to pay for labor each time.
Speaker 9: And four toes and what across the entire state of Colorado.
Speaker 9: My truck's been from Western Slopes to Front Range and
Speaker 9: everywhere in between.
Speaker 5: It okay, now hold on, hold on, Kyle. One other
Speaker 5: thing though, I want to ask he I want to
Speaker 5: tell you he uh, he wants to go back Griffin
Speaker 5: to the original dealer that put in the aftermarket part.
Speaker 5: And I think it's too late because it's already been
Speaker 5: replaced once in a warranty. And your argument, Kyle, is
Speaker 5: that when you took it to a dealer, you automatically
Speaker 5: assumed it would be an OEM part, right, No, I
Speaker 5: asked for an OEM part.
Speaker 4: I found out, Well, hold on, I didn't know that.
Speaker 5: So you specifically have an invoice that talks about an
Speaker 5: OEM part that we can go to that dealer and
Speaker 5: say you breached this contract.
Speaker 4: Yeah, yeah, okay, good good.
Speaker 5: Send me send me the okay that then then that
Speaker 5: enough said we have enough, send me the original invoice
Speaker 5: where they promised an OEM part, and then documentation that
Speaker 5: they didn't do it. Just show me the AutoZone part.
Speaker 5: These guys are liars and cheaters. I didn't realize that
Speaker 5: they promised you an OEM part. I thought that they
Speaker 5: just did the repair and you found out that it
Speaker 5: was not an OEM.
Speaker 4: But if you if they promised you, okay, if they
Speaker 4: promised you on your invoice an OEM part with the
Speaker 4: part number, I need it and I'll use it to
Speaker 4: fight these guys. So send it in to me three
Speaker 4: oh three and thank you.
Speaker 5: By the way, Griffin at Action Auto Service dot Com.
Speaker 5: It's Action Auto Services dot Com seven to one nine
Speaker 5: six three three zero zero zero eight. Good guy down
Speaker 5: in the Springs. We have a lot more to talk
Speaker 5: about on the Troubleshooter Show. And I want to remind
Speaker 5: you about John Fuller Fuller Law. If you need a
Speaker 5: personal injury attorney to find out what's up?
Speaker 4: What are your rights?
Speaker 5: It's three oh three, five nine seven forty five hundred
Speaker 5: look for John Fuller. Go with a sure thing Denver's
Speaker 5: best roofer Excel Roofing dot com.
Speaker 4: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up, free no obligation comparison
Speaker 5: call Compass insurance paying too much your coverage at dozens
Speaker 5: of insurance companies.
Speaker 4: Find out now three oh three seven seven to one.
Speaker 5: Help You'll think you're his only customer when you choose
Speaker 5: Frank durand the real estate man dot Com to list
Speaker 5: your home with Remax Alliance three oh three nine two
Speaker 5: zero sixteen twenty two. Hi Tom Martino, You're a troubleshooter.
Speaker 5: Three oh three seven one three talks seven one three
Speaker 5: eight two five to five. Some of my texters are
Speaker 5: doubting he's gonna send me a contract that says OE,
Speaker 5: but I don't know. I mean sometimes on invoices they
Speaker 5: put that down.
Speaker 4: They do so, and he swears he has it.
Speaker 5: He has something promising an OEM part, then he should
Speaker 5: get an OEM part. So I'm gonna wait until I
Speaker 5: get that from email. Now I'm going to go back
Speaker 5: to Jennifer. She's saying neighbors are making noise just to buger.
Speaker 5: That is a hard accusation to prove, and sometimes I
Speaker 5: hate saying this, but man, it just comes down to
Speaker 5: who has the stronger will. If you stop complaining and
Speaker 5: just suck it up, will they eventually stop. I find
Speaker 5: it hard to believe that at nine o'clock at night,
Speaker 5: they just start making noise. Oh honey, it's time to
Speaker 5: start bugging. What you have a call it downstairs? It's let's
Speaker 5: make her life miserable.
Speaker 4: I don't know. I mean, I.
Speaker 5: Guess it could happen, But I think what you're gonna
Speaker 5: find is if it's not a building problem, well, if
Speaker 5: it is a building problem, there's nothing you can do
Speaker 5: about it. There are some buildings and apartments made just
Speaker 5: so poorly you can hear everything, everything transfers through the walls.
Speaker 5: And then there are some where you do have crazy neighbors.
Speaker 5: But Jennifer, sometimes you just have to move. I hate
Speaker 5: telling you that, but.
Speaker 14: I do plan on moving. But the problem is I
Speaker 14: have a couple more months left. So if you want
Speaker 14: to break a lease, you have to pay over a
Speaker 14: thousand dollars.
Speaker 5: No, no, I'm not asking you to break a lease.
Speaker 5: But do you really believe though? This is the part
Speaker 5: I need to know. Are they just noisy neighbors or
Speaker 5: are they doing this.
Speaker 14: Solitory very Talu story of the adult guy. I came
Speaker 14: home one time in the morning. After I asked him
Speaker 14: to keep it down, he came up the stairs starts
Speaker 14: stomping on my ceiling on purpose, so they know I
Speaker 14: can hear the noise, and they do it even not
Speaker 14: nine o'clock, it's midnight, it's ten o'clock. It's past the quiet.
Speaker 4: Have you ever recorded noise?
Speaker 14: I've tried. It doesn't come on a cell phone.
Speaker 18: You have to buy us no.
Speaker 4: I know what you mean. It's hard. It's hard to
Speaker 4: get it to come.
Speaker 19: Jennifer, this is BO.
Speaker 4: I have a suggestion, Yeah, what Bow, What do you got?
Speaker 20: What I would do instead of fooling around with the
Speaker 20: building security, just call the uh local police department every
Speaker 20: time there's a noise and that'll step up the enforcement
Speaker 20: for them to quit.
Speaker 14: I'll try that.
Speaker 12: They did get hold on, Bo.
Speaker 4: Do you think the police would actually come for a
Speaker 4: noise complaint.
Speaker 20: I when I lived in an apartment in Denver, I
Speaker 20: called the police and noise is an issue. They can
Speaker 20: issue a ticket for loud noise, and if they get
Speaker 20: a uniform officer knocking on the door, I think they
Speaker 20: would they would assist in them attenuating the noise.
Speaker 14: Security is not doing anything good. Security doesn't do anything.
Speaker 14: They just say okay and then they leave, So that's
Speaker 14: not doing anything for them.
Speaker 5: I think someone else said, listen, I just got this text.
Speaker 5: By the way, you can text me in two ways
Speaker 5: five seven seven three nine or my Google voice number
Speaker 5: which comes right to my cell phone seven four seven
Speaker 5: nine fifty eighty. Somebody says, Tom, there are neighbors like that.
Speaker 5: I believe are one.
Speaker 4: And uh wow, I mean, you know, I just.
Speaker 14: Smoking and all the figger butts are coming down by
Speaker 14: my doorway after I swept.
Speaker 4: Is it a no smoking building?
Speaker 14: They can't smoke in size, so they have to smoke outside.
Speaker 21: What I'm asking?
Speaker 5: Okay, now, I know you say you call security, but
Speaker 5: have you ever talked to the management?
Speaker 11: I have.
Speaker 14: I sent them all. I sent them emails and went in.
Speaker 4: Personal gain and what do they say, reach out?
Speaker 14: We'll reach out to them again.
Speaker 5: Hey bo, let's call them, you bou for the hell
Speaker 5: of it. Let's just call management and at least add
Speaker 5: some some horsepower to her complaint. You know, that's what
Speaker 5: we can do, Jennifer, And hope it means something.
Speaker 4: Let's do that. I will.
Speaker 19: That's that's a good suggestion.
Speaker 4: Yeah, let's do afternoon. Yeah, we're going to call for you, Jennifer.
Speaker 5: I'm assigning this to bow here and Mark, oh, thank you,
Speaker 5: and and we'll stay in touch with you.
Speaker 4: Okay. So what's going on with you? Mark? Yes, sir?
Speaker 22: Can you hear me?
Speaker 4: Good? Yes, sir?
Speaker 22: Tina as an older jeep, and I had like the
Speaker 22: death wobble and the trend.
Speaker 4: And so oh yeah, God is that a terrible thing?
Speaker 22: And I tell it was tires, I said, tires on
Speaker 22: their older.
Speaker 5: What they say that death wobble they say comes from
Speaker 5: the steering dampener or you have to install one. In fact,
Speaker 5: let's get Griffin back on real quick. So uh if
Speaker 5: you can, okay, Kachina, what were you going to tell
Speaker 5: me about it?
Speaker 9: Though?
Speaker 4: Are you having? Is this is for a friend of yours? Right, Mark?
Speaker 22: Yeah?
Speaker 4: And so what's what's the issue that we can help
Speaker 4: you with? Did he did tell me about it? Is
Speaker 4: it a new jeep? Or used? How old is the jeep?
Speaker 22: It's in the eighty nine okay. And she had paid
Speaker 22: this guy that goes over here to the place where
Speaker 22: we go to the bar. Yeah, give him fifty and
Speaker 22: he's sots to tune it up, fix the front end
Speaker 22: and something else on it.
Speaker 4: But fifteen was he supposed to fix the death thing? Yeah?
Speaker 4: The wobble.
Speaker 22: It fit ball joints and she had the tyrone ends already. Yeah,
Speaker 22: so fit them in. He fits them in, got the
Speaker 22: death wobble stop.
Speaker 5: But so he did Wait a minute, Wait a minute,
Speaker 5: he did get the death wobble stopped?
Speaker 4: Yeah.
Speaker 22: Oh it stalls at every stop sign.
Speaker 5: Okay, so that's well that that sounds like a simple problem.
Speaker 4: Man.
Speaker 5: But the guy, I'm amazed. So the guy did do
Speaker 5: the work. Her main complaint now is it stalls all
Speaker 5: the time?
Speaker 22: Yeah, well he's supposed pitt a new battery. Didn't do that.
Speaker 4: Well wait a minute, so wait a minute. Did she
Speaker 4: pay for a new battery?
Speaker 22: She give him fifteen hundred bucks to get started on it.
Speaker 5: No, But what I mean is, does she have Here's
Speaker 5: what I'm asking again, does she have an invoice that
Speaker 5: outlines a new battery?
Speaker 13: No?
Speaker 22: Contract that was signed?
Speaker 4: Okay, that's the problem.
Speaker 5: So he can say we why didn't include a battery
Speaker 5: because that wasn't part of it.
Speaker 22: Right, it will take her to court and take the
Speaker 22: jeep from her and sell it.
Speaker 4: Well, did he put a lean on it? Yet?
Speaker 22: He's going to threatening her on the phone and she
Speaker 22: has text so you threatened her and I said, take
Speaker 22: that over to the serfs office M's County.
Speaker 5: And no, wait a minute, Wait a minute, Mark, there's
Speaker 5: a long way between failure to pay and getting her
Speaker 5: car repossessed. That I think he's trying to intimidate her.
Speaker 5: But what is the main issue right now? Does he
Speaker 5: say she owes him more? Hold on, Mark, Mark? Does
Speaker 5: this mechanic claim your friend owes more money?
Speaker 4: Yes? Okay? How much more money does this mechanic believe?
Speaker 22: A nign un.
Speaker 4: There's no contract though, now you're on. Well, if there's
Speaker 4: no contract, how is he going? I don't know anything.
Speaker 4: That's what I want to know.
Speaker 5: How is he basing the additional How is he basing
Speaker 5: the additional nine hundred bucks?
Speaker 22: He has no receipts that he will give her that
Speaker 22: he has Okay, I mean.
Speaker 5: Hold on, hey Griffin, I want to ask you something
Speaker 5: real quick. Griffin again with Action Automotive Services dot Com.
Speaker 5: Hey Griffin, real quick, I want to know in a
Speaker 5: nineteen eighty nine jeep, she paid a mechanic to do
Speaker 5: a tune up and other repairs. He got rid of
Speaker 5: the death wobble by replacing the ball joints. But now
Speaker 5: he says every time she comes to a stop sign
Speaker 5: or a halt, it stalls.
Speaker 4: So what does she have to do? Mark?
Speaker 5: She has to turn it back on and it runs
Speaker 5: until she stops again. Well, yeah, it sounds like an
Speaker 5: idol problem. What do you think, Griffin?
Speaker 10: Yeah, yeah, it could be.
Speaker 16: It could be any number of things.
Speaker 8: Is it carburetor or fuel injected that year?
Speaker 22: I believe it's carbureted.
Speaker 10: Yes, it could be a.
Speaker 8: Whole litany of things.
Speaker 23: I'd have to look at it to get Okay, all right,
Speaker 23: but listen, I just wondered if something barks at you
Speaker 23: from that year eighty nine jeep and Griffin, have you
Speaker 23: heard of the death wobble on those jeeps?
Speaker 16: Yeah, it's it's real common, and it's it's usually fixed by,
Speaker 16: you know, loose front end parts such as ball joints
Speaker 16: or most Okay, I've seen the steering stabilizer shock.
Speaker 4: Is That's what I was thinking. That's what I was thinking.
Speaker 5: Okay, And by the way, thank you, Griffin. I appreciate it.
Speaker 4: That's action automotive.
Speaker 19: Have you tried putting a neutral.
Speaker 16: Reminded people that I'm the best looking technician.
Speaker 4: Yeah, that's right.
Speaker 5: I forgot to remind you of that, But I want
Speaker 5: to ask you something because I saw your website both ways.
Speaker 5: It's Action Automotive Service dot com.
Speaker 4: Is that right?
Speaker 16: Yeah, it's Action Automotive Service dot Com.
Speaker 5: Okay, that's service a singular. Thank you very much, Griffin.
Speaker 5: We appreciate it. Uh, Doc, what were you asking?
Speaker 19: What happens if he puts it in neutral when he
Speaker 19: comes to a light.
Speaker 4: I don't know if they've tried that. Did they try
Speaker 4: to try that?
Speaker 10: Yeah?
Speaker 22: They got to keep your foot on the guests.
Speaker 5: But yeah, that sounds like a simple idle problem to me,
Speaker 5: but I might be wrong.
Speaker 4: Hey, Mark, real quick, what is your friend's first name?
Speaker 22: Her name is Melissa.
Speaker 5: You know what I'm going to have Deputy Doc just
Speaker 5: call over to the mechanic just to see, you know
Speaker 5: how how he's going to justify an additional eight hundred
Speaker 5: dollars in repairs under the Auto Repair Act. Listen to this, Mark,
Speaker 5: and this is what Deputy Doc's going to tell him.
Speaker 5: Under the Auto Repair Act, they must give a written
Speaker 5: estimate for anything.
Speaker 4: I mean, first they have to give the original estimate.
Speaker 5: Then they have to give any increase in price above
Speaker 5: that above ten percent, they have to get a specific authorization.
Speaker 5: This guy sounds all wet to me, So just hang
Speaker 5: on mar Let's doc. Let's just call over there and
Speaker 5: just see where he's justifying this. You've got three three
Speaker 5: three all three seven to one three talk seven one
Speaker 5: three eight two five five. Keith, what's going on? I
Speaker 5: know I have to take a break. Let me just
Speaker 5: get started here dragon, Keith, what's happening.
Speaker 24: I am considering putting in a whole house fan. I've
Speaker 24: heard you advertised to talk about this. Quiet cool and
Speaker 24: im I'd like to get the information on what I
Speaker 24: should about how much I should pay.
Speaker 4: Okay, I'm going to tell you.
Speaker 5: I'm going to tell you that the entire industry now
Speaker 5: Qccolorado dot.
Speaker 4: Com puts in whole house fans.
Speaker 5: But because this is a consumer call and it's not
Speaker 5: a commercial, I want to tell you that he's not
Speaker 5: the exclusive dealer of whole house fans.
Speaker 4: In fact, do you guys do him, George, do you
Speaker 4: do them at all? We do him?
Speaker 5: We don't do him that often now, but there are
Speaker 5: so that's not a big part of your business. No,
Speaker 5: but there are some HVAC companies that do them. But
Speaker 5: they say the same thing. It's not a major part.
Speaker 5: There's nothing wrong with getting QC Colorado. They're great people
Speaker 5: and that's their specialty. But there's a few cautions I
Speaker 5: want to give you before you do it, because I
Speaker 5: found out some stuff and it's not their fault, but
Speaker 5: there are things you need to know before you do it.
Speaker 5: Say hang on and we'll come back to that. I'm
Speaker 5: Tom Martine. Right after this, we'll talk about that anymore.
Speaker 5: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 5: dot com. You don't pay a cent until your content
Speaker 5: time for an insurance check up free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three all three seven
Speaker 5: to seven to one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate Man
Speaker 5: dot com to list your home with Remax Alliance three
Speaker 5: all three nine two zero sixteen twenty two.
Speaker 4: Hi, and I'm Margina. You're troubling Peter Frail three seven
Speaker 4: or three Talk Keith.
Speaker 5: You're asking a very good question on Whole House Fans
Speaker 5: Now again, quite cool, Whole House Fan, that's the brand
Speaker 5: I love it. It's a big, powerful fan. They have
Speaker 5: a different sizes and the remote mount in the attic.
Speaker 5: If you go up in your attic, you'll see that
Speaker 5: between the peaks there they have some sometimes that use
Speaker 5: strapping and what and it suspends. It suspends the fan
Speaker 5: up there with a duct going down to the ceiling
Speaker 5: into it and attract it great. And then what happens
Speaker 5: is they remote control it. So now you turn that
Speaker 5: on and off. And as simple, it's as simple as this.
Speaker 5: It takes a high volume of air from your home
Speaker 5: and it expels it through the attic.
Speaker 4: Now that will in and of itself, balance the temperatures
Speaker 4: in your home.
Speaker 5: Now, it's important that you have various levels on your home.
Speaker 5: One level it won't work. If you have two levels,
Speaker 5: it can work. Three levels are better when you have
Speaker 5: something that's underground or walkout basement or something because it's cooler.
Speaker 5: But the idea is just strategically open windows in areas
Speaker 5: where it's cooler so the air will circulate through your home.
Speaker 5: Here's the big problem. And again I think QC. I
Speaker 5: think they should consult people about it, but they're not
Speaker 5: obligated to. I mean, it's not their problem if the
Speaker 5: attic is out of out of code. And unfortunately, unfortunately,
Speaker 5: I would say I talked to Henry Brett's over at
Speaker 5: Excel Roofing about eighty percent of all homes are out
Speaker 5: of spec when it comes to proper attic venting and ventilation.
Speaker 5: In fact, if I had an HVAC company like George
Speaker 5: here with fix at twenty four to seven, it's not
Speaker 5: their job to see that their home is properly ventilated
Speaker 5: in the attic. But I'll bet you there's a number
Speaker 5: of people that get a brand new system. And I'm
Speaker 5: not saying I've heard this, but I'll bet you there
Speaker 5: are a number of people that buy a brand new
Speaker 5: AC system because they had a hot upstairs or something
Speaker 5: and the upstairs is still hot and no AC system
Speaker 5: in the world will fix it. But they needed one anyway,
Speaker 5: it was a twenty year old system and they got one.
Speaker 4: Then they call and say, Tom, I've.
Speaker 5: Just bought a brand new area sea and it's still
Speaker 5: hot upstairs and you go there and find the attic
Speaker 5: is one hundred and sixty degrees. Well, no AC will
Speaker 5: overcome that because attics need to be ventilated, and it
Speaker 5: also helps within the heating season.
Speaker 4: So what's the solution.
Speaker 5: The solution is, if you put a whole house fan
Speaker 5: in but your attic is choked, the whole house fan
Speaker 5: is going to be choked and it's not going to
Speaker 5: work as efficiently. Now, it's going to force air out
Speaker 5: of the attic, but it's not the proper.
Speaker 4: Way to do it.
Speaker 5: The proper way make sure your attic is properly ventilated. Now,
Speaker 5: I'm not telling you everyone who buys a whole house
Speaker 5: fan has to go through and redo their attic, but
Speaker 5: unfortunately a lot of the attics are not well ventilated.
Speaker 5: You have to have a certain number of soft events
Speaker 5: and a certain number of roof fens, and sometimes even
Speaker 5: an attic fan on the roof to pull out hot air. Now,
Speaker 5: that doesn't mean you all need attic fans. And that's
Speaker 5: not the whole house fan. That's an attic fan. It's
Speaker 5: a totally different animal. All it does is circulate through
Speaker 5: the attic. Now, in my case, I had a whole
Speaker 5: house fan. I was saving money and I loved it,
Speaker 5: and I didn't realize how hot it was upstairs because I.
Speaker 4: Had no one really living there all night.
Speaker 5: Okay, my daughter moved in and she said it was dreadful.
Speaker 5: And I started looking at it, and I had never
Speaker 5: monitored the temperature at night up there. It was cooler
Speaker 5: because of the whole house fan, but it wasn't perfect.
Speaker 5: And then when Henry went up in my attic, he says, Tom,
Speaker 5: this attic, I can fry some eggs up here, let's
Speaker 5: cook pizza. I mean, because it was terrible. So what
Speaker 5: we did. He came here just the other day and
Speaker 5: opened up the attic with giant vents and two giant
Speaker 5: big fans that are solar operated. And I swear to
Speaker 5: you it was like turning on a switch and like
Speaker 5: I had a brand new air conditioner up there, and
Speaker 5: when I turned on the whole house fan, oh my god,
Speaker 5: the volume of air doubled. So what I'm saying to
Speaker 5: you is get a whole house fan if you want,
Speaker 5: but don't expect a miracle. If your attic is stifled
Speaker 5: and choked, that's it.
Speaker 13: In a nutshell.
Speaker 5: I just want to be transparent here because they're not
Speaker 5: miracle workers.
Speaker 24: Well, yeah, I know there's some event laking you have
Speaker 24: to have for the air to keep moving, and but
Speaker 24: if I have the proper venting, of course, what what
Speaker 24: would it? What should I expect to pay just for these?
Speaker 5: I don't know the recent pricing. I think for my
Speaker 5: big one I paid twenty two.
Speaker 4: To twenty three hundred.
Speaker 19: Okay, that's how I played last week, Tom, What did
Speaker 19: you pay John three?
Speaker 4: Twenty two or twenty three hundred? Now?
Speaker 5: Doc, the jury's still out with Doc because he only
Speaker 5: has two stories. And Doc, did you did did you
Speaker 5: play with.
Speaker 4: The windows and stuff? And how are you doing with it?
Speaker 19: Yeah, I'll let you know after today, Tom.
Speaker 5: Okay, anyway, Doc had one put in, so it's going
Speaker 5: to be about two grand a little more.
Speaker 10: Yeah.
Speaker 24: Well my house is a ramp style and I've.
Speaker 4: Got well hold on about do you have a basement? Yes?
Speaker 5: Okay? You have windows in the bay. Do you have
Speaker 5: windows in the basement?
Speaker 10: Yes?
Speaker 4: Okay? It does it stay cool in that basement?
Speaker 24: Has because I have your condition, it's always told down there,
Speaker 24: good good?
Speaker 13: Yeah, so so I would.
Speaker 24: And it's about about forty two hundred square feet total
Speaker 24: up and down. I guess you consider both when you're
Speaker 24: when you're installing a whole house fan.
Speaker 4: That's right, that's right.
Speaker 24: Yeah, But I think I should be so should be
Speaker 24: you know, somewhere around twenty three hundred dollars year.
Speaker 4: I think, Yeah, that's that's what I'm thinking, Benny.
Speaker 5: Yeah, and just make sure the addict is properly vented anyway.
Speaker 5: And by the way, properly vented attic is not just
Speaker 5: going to help with cooling your home, but you know
Speaker 5: your roof will last longer if you have an asphalt
Speaker 5: roof where you've have top, plywood deck all of that.
Speaker 24: Yeah, I know, Tom, you know I have a thermometer
Speaker 24: up in my attic.
Speaker 19: Yeah.
Speaker 24: And when on these hot days one hundred and twenty
Speaker 24: five degrees, Yeah, it's too hot.
Speaker 10: That's what it is up there.
Speaker 4: Yeah, jeez. I hope that helped.
Speaker 5: I hope help three three seven one three talk seven
Speaker 5: one three eight two five five Go with a sure
Speaker 5: thing Denver's best roofer Excel Roofing dot com. You don't
Speaker 5: pay a cent until you're content, wait time for an
Speaker 5: insurance check up free, no obligation. In comparison, call Compass
Speaker 5: insurance paying too much your coverage at dozens of insurance
Speaker 5: companies find out now three all three seven seven to
Speaker 5: one help. You'll think you're his only customer when you
Speaker 5: choose Frank durand the real estate man dot com to
Speaker 5: list your home with Remax Alliance three all three nine
Speaker 5: two zero sixteen twenty two. Hi Tom Martino, your troubleshooter
Speaker 5: three oh three seven one three talk seven one three
Speaker 5: eight two five five.
Speaker 4: Dave has a comment on Whole House fans.
Speaker 25: Dave, go ahead, sir, Yeah, Tom, I've had in mind
Speaker 25: for about four years and it's awesome. My life was
Speaker 25: initially pretty skeptical about getting it, and once she started
Speaker 25: seeing the electric bills and everything else, she was like, Oh,
Speaker 25: this is this is great.
Speaker 12: So yeah, that's desit about it.
Speaker 25: I tell them to go for it.
Speaker 5: Now, do you have a walkout basement or a basement?
Speaker 25: I do have a basement, but I don't I don't
Speaker 25: do what they suggest by opening the basement windows. I
Speaker 25: actually just open one on the first floor really and
Speaker 25: just let it suck out.
Speaker 4: Yeah wow.
Speaker 25: And it works pretty well just that way, especially once
Speaker 25: the temperature drops in the evening and we vent the
Speaker 25: entire house, and then I do it in the morning
Speaker 25: as well, just to exactly the temperature down, and then
Speaker 25: we close up the house and it's pleasant mostly.
Speaker 5: Now another good thing, and I talk about this, but
Speaker 5: not that much in commercials. When you know, people leave
Speaker 5: their air conditioning on during the day so when they
Speaker 5: get home it doesn't take forever to cool down, so
Speaker 5: they keep it on at least while they're at work
Speaker 5: and stuff. And sometimes there's an empty house being cooled,
Speaker 5: not necessarily cool the same as if you're home, but
Speaker 5: it's still on now. With me, prior to my daughter
Speaker 5: being here, I just left everything off and it was
Speaker 5: I get in here and it's hot on these high
Speaker 5: but I turned that whole house fan on and within
Speaker 5: ten minutes it's you know, it's normal, and then I
Speaker 5: can turn the air on.
Speaker 4: I don't know if you've ever done that.
Speaker 25: Well, mine's actually I thought it was funny you were
Speaker 25: talking about Excel roofing because I actually had my roof
Speaker 25: replaced for a hailstorm by.
Speaker 8: Them, and I told him I.
Speaker 25: Had an attic fan up there, not an addict fan,
Speaker 25: a whole house fan, and the guy that came out said, yeah,
Speaker 25: no problem, we'll look at that for your ventilation. And
Speaker 25: they did a great job, and good actually works better
Speaker 25: now than he used to.
Speaker 4: Exactly that, because if the roof is not I'm telling you,
Speaker 4: you know, I think there should.
Speaker 5: Be a company that does just addic ventilation. And Excel
Speaker 5: does it of course, so I shouldn't say that they
Speaker 5: do it. Of course their main thing is roofing, right,
Speaker 5: But I think that if a company specialized in attic ventilation,
Speaker 5: that would be the shiznts. In fact, if I was
Speaker 5: the quiet, cool guy, I would do both. I would
Speaker 5: old people with both. Now that doesn't mean I'd slam
Speaker 5: everybody with an attic ventilation system just because I'm putting
Speaker 5: in a whole house fan, but I certainly would make
Speaker 5: it part of me. Now, George over here at Fix
Speaker 5: It twenty four to seven, George, you guys always check
Speaker 5: the ventilation and the upper floors right, because you don't
Speaker 5: want to be check.
Speaker 4: You don't want to be caught without Yeah, look, we
Speaker 4: don't want to.
Speaker 7: We don't want to give you an expectation if we're
Speaker 7: replacing your system and have a complaint afterward or Yeah,
Speaker 7: so we're going to always ask you if you having problem.
Speaker 4: Series gets hot and look into watch.
Speaker 5: Now coming up, we're going to talk about a special
Speaker 5: for the shoulder season.
Speaker 4: To be proactive and save money.
Speaker 5: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation. Comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: to seven to one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate Man
Speaker 5: dot com to list your home with Remax Alliance. Three
Speaker 5: oh three nine two zero sixteen twenty two.
Speaker 4: Yeah, ripped up.
Speaker 3: News you needed by, so you don't have come.
Speaker 2: Come running just as fast as we can.
Speaker 3: Shooter's gonna help come.
Speaker 15: Man Dix is the Troubleshooter Show. No Tom Martino, Hi,
Speaker 15: Tom Martino.
Speaker 4: Here, Welcome to the show. After a very.
Speaker 5: Busy morning, we have open lines if we want to
Speaker 5: get through three oh three seven to one three talk
Speaker 5: seven one three eight two five five. I want to
Speaker 5: go over some text and stuff.
Speaker 4: At first. I want to talk to George H.
Speaker 5: Donaldson, owner of fix At twenty four to seven and
Speaker 5: my friend for many years. We're talking about the shoulder season.
Speaker 5: What they mean by a shoulder season.
Speaker 4: Basically, it's not it hasn't come to a head yet, and.
Speaker 5: It's really not really hot, it's not really cold. This
Speaker 5: happens in the spring. It happens in the fall, and
Speaker 5: people have a breather. They don't use too much air,
Speaker 5: they don't use too much heat. It's really a very
Speaker 5: nice season. But it's the time to get things done.
Speaker 5: If you don't, you're going to regret it. That is,
Speaker 5: if you have a problem. Now, there are a lot
Speaker 5: of people don't have problems. They have newer systems, blah
Speaker 5: blah blah blah. Even those should be checked out from
Speaker 5: time to time. One of the number one reasons systems
Speaker 5: fail or not just fail but fail to offer proper efficiency,
Speaker 5: is they deteriorate over time due to dirt, crime, debris.
Speaker 5: I mean, do you realize that all the air in
Speaker 5: your house goes through the system, whether you're using air
Speaker 5: or furnace, right, George, So your air uses the furnace
Speaker 5: box the furnace, right, and the furnace us the furnace.
Speaker 4: So they're always working.
Speaker 7: Yeah, the blower motor is what's pushing the air through
Speaker 7: your house, right, And so the only difference is when
Speaker 7: it's in heating mode, there's a heat there's a heating
Speaker 7: component that fires up and it's pushing heat to your home.
Speaker 7: And so, like you just said, all of the air
Speaker 7: runs to your home within two minutes, by the way,
Speaker 7: whether you're running your air conditioner or furnace. And so
Speaker 7: it's collecting all that dirt dusterbree over time, it's caking
Speaker 7: on that blower motor and the bunches the blower all over,
Speaker 7: but the blower motor specifically is the most important component
Speaker 7: to get cleaned. All of it's important, but what happens
Speaker 7: is is all of the dirt starts caking up on
Speaker 7: the motor and it's working harder. That's where the efficiency
Speaker 7: part that you just talked about comes in. So it's
Speaker 7: now charging you more than it would otherwise. And that
Speaker 7: thing's gonna go out sooner than later if you don't
Speaker 7: keep it clean. And so you're supposed to get it
Speaker 7: cleaned twice.
Speaker 4: A year, by the way.
Speaker 5: What happens is it can create an imbalance which breaks seals,
Speaker 5: leaks oil seas is done. And in fact, we've had cases,
Speaker 5: George and I know specifically cases where people were told
Speaker 5: they need a whole new furnace and you guys were
Speaker 5: able to do the blower motor.
Speaker 7: Yeah, I mean a lot of times it's just a component,
Speaker 7: So you should never By the way, I'll tell people
Speaker 7: it's probably best to replace components if they go out,
Speaker 7: and if they won't go out, by the way, within
Speaker 7: ten years, if you keep it cleaned every year, they
Speaker 7: will not. That thing will last longer and be more efficient.
Speaker 4: But it's even more like ten or fifteen, right.
Speaker 7: Yeah, But there's companies that will tell you need to
Speaker 7: replace your system and it's only six seven years old,
Speaker 7: and I would tell you that is not accurate. That
Speaker 7: is not the best thing to do. Now if it
Speaker 7: is eleven, twelve, fifteen years old from just efficiency purposes
Speaker 7: and it's out of warranty. In that case, it probably
Speaker 7: depending on what the component is you want to replace
Speaker 7: this that you need to replace it may or may
Speaker 7: not make sense. But if it's under ten, I can
Speaker 7: tell you without question, unless it was just a really
Speaker 7: bad install or something, or just the wrong equipment from
Speaker 7: the start, that that's not the case.
Speaker 4: Okay, you should not replace it.
Speaker 5: Now, what about the ones you're putting in now that
Speaker 5: are efficient and good new technology? How long are they
Speaker 5: projected to last? The newer systems now twenty years.
Speaker 4: Yeah. I mean so they're all under warranty for ten.
Speaker 7: But you know, technology is always changing, so I would
Speaker 7: project that they're going to be longer. They still say ten,
Speaker 7: but it could be fifteen, twenty, but tom it could be.
Speaker 7: It really comes down to how do you take care
Speaker 7: of it? Do you get it cleaned?
Speaker 4: Every year?
Speaker 7: A lot of these companies say we're going to come
Speaker 7: tune it up. As you know, they don't tune up anything.
Speaker 7: They don't see anything.
Speaker 5: First of all, when they say tune up, very little
Speaker 5: of it's tune up. Most of it truly is cleaning
Speaker 5: most of it. Let's be honest, there's very little to tune.
Speaker 5: But let's talk about that.
Speaker 4: Okay.
Speaker 5: I know you clean, you truly do okay, and you
Speaker 5: don't just vacuum the cabinet. I mean I've seen you
Speaker 5: take that the fins out and literally decrease them and
Speaker 5: clean them.
Speaker 4: Now, I want to know this. What is involved in tuning?
Speaker 4: When we talk about tuning, what the frick do you tune?
Speaker 7: I mean, there is a tune like you make sure
Speaker 7: the burners are in line, like you know, there's here's
Speaker 7: a can.
Speaker 5: You adjust the air mixture like with a with a car.
Speaker 5: I mean the flame air coming in you can't.
Speaker 7: Yeah, yeah, I mean you make sure the whole thing
Speaker 7: is working efficiently and working in it all works in sync.
Speaker 7: And so you want to make sure it's all working
Speaker 7: in sync and correctly. Otherwise and even one thing, you
Speaker 7: just the motor, gets out of balance, you want to
Speaker 7: make sure all of that is is working well because
Speaker 7: that is what causes breakdowns. You know, we guarantee, because
Speaker 7: we know we clean it, that your system will not
Speaker 7: break down this season. So like this last summer, this
Speaker 7: summer was hot, right, this year was very hot. Oh
Speaker 7: my god, all those cleanings we did last year, Like
Speaker 7: we track it. Guess what, no breakdown, no breakdowns? Good,
Speaker 7: Like we know your system is highly unlikely to break
Speaker 7: down if we clean it.
Speaker 4: All these calls we ran this summer.
Speaker 7: Where people who didn't get their system cleaned, and many,
Speaker 7: by the way, we're other companies. You don't who did
Speaker 7: a tune up? Yeah, but they didn't. They're like, no
Speaker 7: I got it done.
Speaker 12: No you didn't.
Speaker 8: We can.
Speaker 4: Now here's the other thing. You don't have to do
Speaker 4: it winter and summer, right, you know you should do
Speaker 4: it winter and summer. The cleaning.
Speaker 7: The cleaning. We do it twice years. Like if you're
Speaker 7: a member of ours, we come out in the in
Speaker 7: the spring and the fall. Because because again what we
Speaker 7: just said that that is happening.
Speaker 12: That's true.
Speaker 5: Though, that's true either ac or your furnace, especially if
Speaker 5: you can do it for thirty nine. Because if you
Speaker 5: can do it for thirty nine, that's not a whole
Speaker 5: lot of money to keep it.
Speaker 4: We can't do it. We don't. Look, we don't.
Speaker 7: We lose money out thirty We do it for thirty
Speaker 7: nine for new client one time.
Speaker 4: I'll never give you that price.
Speaker 7: A seton came all right, now, if you're a member
Speaker 7: of ours, it's one thirty nine, you're right, but you
Speaker 7: also get plumbing, electric and well it's.
Speaker 5: Not one one if you're a member. If you're a member,
Speaker 5: it's free. It's part of it.
Speaker 7: If you're I'm talking about our membership is nineteen dollars
Speaker 7: a month or whatever that comes right, two forty I
Speaker 7: guess this is what it is.
Speaker 4: But that's everything.
Speaker 7: Well, so two you get four visits, you get the
Speaker 7: electrician out, you get the uh the.
Speaker 4: So you know it's about sixty dollars a visit.
Speaker 7: Right if you're a member, But if you're not a member,
Speaker 7: it's one thirty nine is what I meant to say.
Speaker 4: Now I get it, But so we'll only give that.
Speaker 7: The only reason why we give people that price is
Speaker 7: what we're talking about here. People don't know so and
Speaker 7: when they see it, they understand. We just want you
Speaker 7: to see and understand what you and me just talk.
Speaker 5: So you're saying, if you get them out for if
Speaker 5: you go out to a house for thirty nine, there's
Speaker 5: a good chance they're gonna call you back if there's
Speaker 5: a problem, or there's.
Speaker 4: A good chance they're gonna become a member. So it'll
Speaker 4: see what we want.
Speaker 7: But if they don't, they're gonna pay one thirty nine
Speaker 7: the next time, because if they see it's worth it,
Speaker 7: it's worth it for other companies will charge you one
Speaker 7: thousand dollars and call that or rejuvenation.
Speaker 4: I'm serious.
Speaker 5: No, I know it, I know it. I've seen it.
Speaker 5: They it's they're like three forty nine. But okay, bottom
Speaker 5: line though, the equipment is getting more expensive.
Speaker 7: Right, Well, Tom, here's I don't know if you know this,
Speaker 7: but January first, we have no choice.
Speaker 4: So we were just talking about prices.
Speaker 7: What happens general, we're refrigerating now changes, So it changed
Speaker 7: from R twenty two to four ten A. At that time
Speaker 7: it was against the law like that the manufacturer cannot
Speaker 7: produce that equipment, cannot sell it to me as a
Speaker 7: as a contractor, I cannot legally install it. It is
Speaker 7: against the law. You mean the old equipment, the old equipment.
Speaker 7: And now that's changed it again. So what happens is
Speaker 7: going from four ten A to five to ten.
Speaker 4: Oh, I want to talk about that coming up.
Speaker 5: So you're telling me that come January, you cannot get
Speaker 5: these old systems installed.
Speaker 4: Well, the system and they're good systems, Like if you've bollwed.
Speaker 5: No, I know, no, I know what you're saying. The
Speaker 5: government is upping the standard. Is it going to be
Speaker 5: more efficient, is it going to be better or is
Speaker 5: it just going to be cleaner?
Speaker 4: Better for the environment? Okay, God, what it is? So
Speaker 4: if you put in a system now you could save
Speaker 4: you can save a lot thousands, Why it's gonna go
Speaker 4: up that much the whole market? All right, we're going
Speaker 4: to talk about that, my control, We're going to.
Speaker 5: Talk about that. I'm tell Martino. By the way, Denver
Speaker 5: Region dot com. George, I don't know he'd be honest.
Speaker 5: I had it done on my hair. You don't have
Speaker 5: to say anything. No, seriously, I did.
Speaker 4: I did.
Speaker 5: I mean it was really thin, and I can tell
Speaker 5: I'm getting some new growth. And I'm not telling you.
Speaker 5: You know, you need to go there for hair. But
Speaker 5: they do stem cell therapy for joints, and they do
Speaker 5: weight loss supplements that are compounded.
Speaker 4: You save a ton of money. Denverregen dot com. I
Speaker 4: need to do that.
Speaker 5: Go with a sure thing Denver's best roofer, Excel Roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance checkup free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out Now three all three seven
Speaker 5: to seven to one.
Speaker 4: Help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the real estate Man dot com to list your
Speaker 5: home with Remax Alliance three all three nine to zero
Speaker 5: sixteen twenty two. Tom Martino your troubleshooter, So listen, let
Speaker 5: me just I want to go to the phones.
Speaker 4: But quickly.
Speaker 5: With all this talk of the cleaning for the shoulder season,
Speaker 5: We're going to offer a special. Now, there's going to
Speaker 5: be This special at thirty nine Bucks is truly special.
Speaker 5: And if you don't have it done, you're not going
Speaker 5: to get it done, okay, and you're not going you
Speaker 5: don't wait.
Speaker 4: For your first cold snap. Please, I am.
Speaker 5: I want you to record this show and say, God,
Speaker 5: I should have listened because some of you, not all
Speaker 5: of you, but some of you are going to face
Speaker 5: really big problems when the cold snap. So thirty nine
Speaker 5: Bucks is the normal, special special thirty nine Bucks. But
Speaker 5: I'm going to ask George for today, just for today.
Speaker 5: Let's say, can we go into an end of business
Speaker 5: today or you tell me the rest of the week.
Speaker 5: You tell me, let's do something even better than that.
Speaker 7: Yeah, you know what we'll do twenty nine dollars get
Speaker 7: your for today. This is the best time to do
Speaker 7: it after summer, especially this hot summer where your bonus
Speaker 7: is dirty.
Speaker 4: As I know from the summer, I know it. Get
Speaker 4: the last thing you're thinking about, it's in your furnace check. Yeah,
Speaker 4: so as soon as you turn furness on when it
Speaker 4: does be cold.
Speaker 5: So if they get it cleaned and all that it's
Speaker 5: going to be perfect ready going into fall and winters.
Speaker 4: So so let's can we do twenty nine for how long?
Speaker 4: Twenty nine? They just got a book it today before? Okay,
Speaker 4: business today, you got a book.
Speaker 5: It doesn't have to be done today. Obviously it won't be,
Speaker 5: but you book it. It'll be twenty nine bucks. Okay,
Speaker 5: fixmihome dot com seven two zero five two six thirty
Speaker 5: nine thirty nine twenty nine. I swear to god, I
Speaker 5: went for coffee with my wife and I and a
Speaker 5: friend and it was twenty nine. It was twenty seven
Speaker 5: bucks or something. I mean, twenty nine dollars is going
Speaker 5: to be an incredible deal. A seven to zero five
Speaker 5: two six thirty nine thirty nine. That's before you're going
Speaker 5: to be told you need any crap and you're not
Speaker 5: gonna look at You're just not gonna have any worries.
Speaker 4: After that, everyone can afford twenty nine bucks. I don't hear.
Speaker 4: We guarantee it will not break down till this winter.
Speaker 5: Guarantee kay seven to zero five two six thirty nine
Speaker 5: thirty nine. I want to go to a John who
Speaker 5: wants to talk it a visa card? What's going on?
Speaker 4: With your visa card.
Speaker 13: John, Hey Tom, thank you, Hey man, my call.
Speaker 2: Hey.
Speaker 21: I kind of got involved in a scam back in June,
Speaker 21: yes a you know, or it was a somebody was
Speaker 21: calling and said they had a we had won a
Speaker 21: prize with the publisher's.
Speaker 4: Clearing house, okay, and what happened?
Speaker 13: This went on, and this went on for three or
Speaker 13: four days, and they.
Speaker 12: Finally said, oh, by the way, we need you to
Speaker 12: get a visa gift card. Okay, yeah, yeah, yeah, And
Speaker 12: I did that time.
Speaker 13: And it's not big bucks, so I'm not too.
Speaker 12: Worried about it.
Speaker 13: How much is four hundred and twenty six dollars.
Speaker 12: And they say I currently have one hundred and.
Speaker 13: Forty five ballance. But what's confused me? And when I
Speaker 13: two days after I got the card, I called them.
Speaker 13: I asked them to cancel the cards, them to put
Speaker 13: a whole lot.
Speaker 5: So hold on, but I want to take I want
Speaker 5: to get this straight to help people listening right now,
Speaker 5: because if it happened to you, it's going to happen
Speaker 5: to others.
Speaker 4: First, you're told you won an.
Speaker 5: Award, and what were why were you going out to
Speaker 5: get this credit card? This prepaid credit card? What was
Speaker 5: the reason they gave you for doing that.
Speaker 12: Their package included a brochure that said, hey, because they're
Speaker 12: working it through and have to work through a federal agency,
Speaker 12: the card is for the federal agency. Okay, what do you.
Speaker 4: Mean for the federal agency? You mean to pay the taxes?
Speaker 13: No, it wasn't paying tax and there's just a I
Speaker 13: basically get an approval for them to proceed with the boarding.
Speaker 4: The price. Well, it makes no sense, but I get it.
Speaker 4: I get it. They just had to give you an excuse.
Speaker 5: So they said, you were told was this a phone
Speaker 5: call or mail?
Speaker 12: No, it happened to be a phone call.
Speaker 10: Okay.
Speaker 5: Right, so you're told, hey, man, you won the publisher's
Speaker 5: clearing house, but we first need you to go buy
Speaker 5: a prepaid credit card.
Speaker 4: Is that correct?
Speaker 12: That is correct, sir?
Speaker 4: Okay, Then what did you do? You bought one? And
Speaker 4: what did you do?
Speaker 12: Yeah?
Speaker 13: And then I called them back and I gave them
Speaker 13: the information on the card.
Speaker 4: Right, that's right, that's how it works, okay.
Speaker 12: And then I sat down. Within less than twenty four.
Speaker 13: Hours, I called the visa card and I said, I
Speaker 13: want you to put a hold on that card.
Speaker 4: Now, why why did you want to put a hold
Speaker 4: on it.
Speaker 13: Because I suspected maybe there there was some fall play
Speaker 13: going on. Oh good, I know, and I know I
Speaker 13: know I did not use the card, all.
Speaker 5: Right, So you you called up and said I want
Speaker 5: to stop this.
Speaker 4: I have a bad feeling about it. And what happened?
Speaker 13: Then they actually put a whole on the card and
Speaker 13: told me it would take six eights and ninety days
Speaker 13: to get it resolved because I put in agency.
Speaker 5: Who did you call to put a hold on it?
Speaker 12: The visa people?
Speaker 5: Okay? And it wasn't the scammers. It was the real
Speaker 5: visa people.
Speaker 13: Yes, sir, it was the real visa people. I've had
Speaker 13: numerous phone calls with them.
Speaker 5: Okay, So tell me where does it stand now? And
Speaker 5: why are you calling?
Speaker 13: Well, it's the reason I'm calling is I just need
Speaker 13: some advice.
Speaker 4: And what are you trying to accomplish?
Speaker 5: You're trying to save the four hundred bucks right that
Speaker 5: instead of squandering it.
Speaker 13: Yeah, in a nutshell, that's true. However, let me let
Speaker 13: me make you aware of something. Uh, the card was
Speaker 13: for four hundred and twenty six dollars.
Speaker 10: No sense.
Speaker 12: There's a balance on the card right.
Speaker 13: Now of one and forty six dollars and eighty three cents.
Speaker 4: So somebody already, somebody already spent it.
Speaker 12: Oh yeah, and the month they spent is onenty fourteen.
Speaker 4: No, wait a minute, Wait a minute, Wait a minute,
Speaker 4: hold on, hold on.
Speaker 5: With a prepaid card, you can't spend more that's than
Speaker 5: that's on there. I mean, if it was a four
Speaker 5: hundred dollars card, they can't spend more than four hundred dollars.
Speaker 13: Tom, I'm looking at it, and I understand what you
Speaker 13: just told me, and that was my understanding. And also
Speaker 13: and what's really confused me and says, Okay, you're telling
Speaker 13: me you spent more on the card than it was authorized,
Speaker 13: or you accepted the transactions. You're also telling me I
Speaker 13: have a balance, and them two numbers together far exceed
Speaker 13: the Are.
Speaker 4: They saying you have a credit balance or you have
Speaker 4: a debit balance?
Speaker 12: No, I have a balance?
Speaker 4: Well what does that mean? You have a balance? Does
Speaker 4: it mean you have a balance you owe or a
Speaker 4: balance that's a credit.
Speaker 12: No, it's a balance that is a credit.
Speaker 5: Okay, well then it's then it's impossible that you could
Speaker 5: have charged one thousand dollars on a four hundred dollars
Speaker 5: card and have a one hundred dollars balance to you,
Speaker 5: it's it's all of this is impossible. So I don't
Speaker 5: even think you were talking to the right Visa people,
Speaker 5: to be honest with you.
Speaker 13: Well, I've called them and I talked to the customer service.
Speaker 4: Where'd you get the number to call them? Where'd you
Speaker 4: get the number?
Speaker 12: It's on the back of the card?
Speaker 5: Oh okay, all right, then it probably was. Listen, John,
Speaker 5: why are you calling today? What can we help you with?
Speaker 5: Because it sounds like you're in deep. What I would
Speaker 5: do is cut off all communication, rip up the card,
Speaker 5: and consider the four hundred dollars gone.
Speaker 12: That's why I called. I was looking for your advice.
Speaker 4: Well, that's my hold on. That's my advice. That's not saying.
Speaker 5: But what I don't understand is if you put a
Speaker 5: before by the time you put a hold on the card,
Speaker 5: three hundred of it was already spent.
Speaker 4: Is that right?
Speaker 10: Oh?
Speaker 12: More than that?
Speaker 4: Well? How can it be more? If it was a
Speaker 4: four card.
Speaker 12: Tom, I don't know that. That's why I'm calling you, because.
Speaker 5: Okays, did the visa people offer you a statement?
Speaker 13: The only thing Visa has had told me is that
Speaker 13: they they uh disallowed the my dispute transaction?
Speaker 23: Then tell me why or give me any kate John, John,
Speaker 23: listen John, as part of that card, is there a
Speaker 23: place you can go and look at the charges that
Speaker 23: were made?
Speaker 4: Is there online access?
Speaker 12: Yeah?
Speaker 2: Did you?
Speaker 4: Did you sign on and look at the charges?
Speaker 13: I did?
Speaker 4: And okay where were the charges? Where were the charges made?
Speaker 26: Oh?
Speaker 9: My own mind?
Speaker 12: Uh, I want to say a lot of them were made.
Speaker 10: I got it.
Speaker 12: I thought I had that in front of me with
Speaker 12: because which is roughly John?
Speaker 4: Where were they made all over the country?
Speaker 13: Or yeah, quite a few of them were made in Brooklyn,
Speaker 13: New York.
Speaker 10: Yeah?
Speaker 5: Okay, So where does this stand right now? Is anyone
Speaker 5: trying to get money from you?
Speaker 12: Nobody's trying to get money from me.
Speaker 13: I am trying to get the visa guys to explain
Speaker 13: me why they disallowed my transaction?
Speaker 4: What transaction did they disallow?
Speaker 22: Well?
Speaker 13: I disputed the money that I was to charge John
Speaker 13: on the card.
Speaker 2: John.
Speaker 5: Now I understand you're saying because you went you did
Speaker 5: it too late, You did it too late, You authorized
Speaker 5: the card, you gave them the number, then you called
Speaker 5: back and changed your mind, and in between they charged
Speaker 5: up a thousand bucks. So that's why, John, you made
Speaker 5: a mistake. You fell for a scam. May I ask
Speaker 5: how old you are?
Speaker 12: Yes, sir, sony eight years old.
Speaker 5: Okay, well you sound pretty spry. I mean you knew
Speaker 5: something was up, John, you just can't. There's not much
Speaker 5: we can do about it. But I'm glad you told
Speaker 5: us so other people will be aware of it.
Speaker 27: John, why don't you use one hundred and thirty six
Speaker 27: dollars and then you've only lost that I.
Speaker 4: Use, he can't use.
Speaker 5: If he does that, they're going to pop him for
Speaker 5: the rest of the money that was charged on that.
Speaker 5: If he ever acknowledges that he has any part of
Speaker 5: it and puts a signature to it, he's done. If
Speaker 5: he makes a withdrawal of that one hundred and thirty bucks,
Speaker 5: he's over. They'll come after him for the entire balance.
Speaker 4: I think. Let me go ahead, John, make it quick.
Speaker 4: Go ahead, sir.
Speaker 13: The card is on hold and there is a balance
Speaker 13: of one hundred and forty five, and their.
Speaker 12: Position is, once it.
Speaker 13: Gets resolved, we'll give you a new card with one
Speaker 13: hundred and forty five, all right?
Speaker 5: If they do that, fine, If they don't find I
Speaker 5: would just leave it alone at this point. My theory
Speaker 5: is if you acknowledge one of the things, you acknowledge
Speaker 5: all of the things.
Speaker 4: I'm Tom Martino, we have more coming up.
Speaker 5: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two. Hi Tom Martino here,
Speaker 5: three oh three seven one three talk seven one three
Speaker 5: eight two.
Speaker 4: Five to five.
Speaker 5: So, George, so we're going to do twenty nine bucks.
Speaker 5: You got to book it today. What time do you
Speaker 5: stop taking calls for that? I would call it four five.
Speaker 5: Let's just say by till five o'clock. Okay, I have
Speaker 5: to book by five o'clock. You got to book it,
Speaker 5: and that mean it can be done anytime in the future.
Speaker 5: Twenty nine bucks for the full extreme clean and tune
Speaker 5: and the only people that really do the extreme clean. Okay,
Speaker 5: And the twenty nine is a steal because even thirty
Speaker 5: nine the normal specials to steal. And I'm going to
Speaker 5: give that number out seven two zero five two six
Speaker 5: thirty nine thirty nine seven two zero five two six
Speaker 5: thirty nine thirty nine. You also want to do fifteen
Speaker 5: hundred dollars off for any replacements.
Speaker 7: Talking about like if you if your system is ten
Speaker 7: years plus, you you should consider getting it replaced before.
Speaker 4: The end of the year with the new efficiency ones.
Speaker 7: Yeah, yeah, it's it's not really the efficiency is going
Speaker 7: to be the same. It's just it's it's the refrigerant
Speaker 7: that's changing. Oh okay, And so because those lights, no, I.
Speaker 5: Didn't mean, I didn't mean in the future. I meant
Speaker 5: if you have a ten.
Speaker 4: Year old old one, you can get a better efficiency
Speaker 4: one now.
Speaker 7: Yeah, but this is you're buying today versus January is
Speaker 7: virtually the same quality, same efficiency.
Speaker 4: The only difference is prices are.
Speaker 7: And the prices are going to be way way high,
Speaker 7: thousands higher. I'm telling you, we have no choice. Like
Speaker 7: that's the whole industry and so now, like, I mean,
Speaker 7: if that's you, like, now's.
Speaker 4: The time and you're going to do a special.
Speaker 7: Yeah, we'll do fifteen hundred off if you whatever.
Speaker 4: You want or need a replacement, fifteen hundred off any.
Speaker 7: Replacement and doesn't cost you anything at all to get
Speaker 7: the find out at that price. Yeah.
Speaker 5: So that's seventeen zero five two six thirty nine thirty nine.
Speaker 4: Okay, Margaret, you need an assist, You need some assistance.
Speaker 4: I'm not sure with what market? What's going on?
Speaker 11: Well it sounds easy, but it's old. I need to
Speaker 11: buy a tell or have a television shit repaired, and
Speaker 11: I don't know where to go.
Speaker 4: Okay, what kind of TV?
Speaker 11: You tried a couple people.
Speaker 4: And they all kind of TV? Margaret? Margaret, Yeah, what
Speaker 4: kind of TV do you have? Dear?
Speaker 11: It's a Samsung?
Speaker 4: Is it an Led? The new one? New kind flat screens?
Speaker 11: Yeah?
Speaker 4: How old is it? How old is it?
Speaker 11: I'm thinking maybe two two and a half years.
Speaker 5: Wait a minute, what the hell's wrong with it if
Speaker 5: it's only two and a half years old?
Speaker 11: Well, first the sound went out? What and now everything's gone?
Speaker 9: What?
Speaker 5: That doesn't sound? So where did you buy this year?
Speaker 5: A couple of years ago.
Speaker 11: I bought it best Buy and that's not going to
Speaker 11: work out. I'm not a member, they're any longer and
Speaker 11: so forth.
Speaker 4: So well, best Buy, doesn't I remember to.
Speaker 11: Get somebody to fix it? Can they fix the flax?
Speaker 4: How much? Can you remember what you paid for it?
Speaker 4: Because the Dane think? What size is it?
Speaker 11: Wait about I think I paid like in the high force.
Speaker 5: I know, I don't know anybody who can fix anything
Speaker 5: for less than half of that. I mean, what I'm
Speaker 5: saying is they're damn near talk. They're damn near disposable.
Speaker 10: Yeah, okay, but.
Speaker 4: Hold on, Margaret, not really surprised, Margaret. Do you know
Speaker 4: what size it is?
Speaker 27: Yeah?
Speaker 11: It's forty inches?
Speaker 4: Damn. I just like this one behind me, this son here,
Speaker 4: let's see. Is it off right now? What the hell?
Speaker 4: Why is it off? Anyway? This one behind me, we're
Speaker 4: just talking about it. If it's off, I might have
Speaker 4: turned it off by mistake. But anyway, the one behind
Speaker 4: me here, I've had for so many years. I don't
Speaker 4: know what would go wrong with it in a couple
Speaker 4: of years. Did you have any voltage spikes?
Speaker 2: No?
Speaker 11: Tell me what makes that is the.
Speaker 4: One that's so old Samsung. I love Samsung. No, no,
Speaker 4: I'm serious.
Speaker 5: I mean I've never heard of a Samsung going out
Speaker 5: in a couple of years, unless that had a voltage spike.
Speaker 4: Let me let me just see. Hold on, I had
Speaker 4: the name of a.
Speaker 5: Guy one time. Let me see if I still have it.
Speaker 5: I had the name of a guy that.
Speaker 4: Fixed mine once. I did have him come out, not
Speaker 4: for this one, but for another one for a for
Speaker 4: a TV repair, and it was it was weird. He
Speaker 4: fixed it, it was amazing and it just worked. I
Speaker 4: gotta find him and this might be him. Hold on, Nope, Nope,
Speaker 4: I can't. I had a guy that did, actually he
Speaker 4: what was wrong with mine.
Speaker 5: It was something really simple with the eye for the
Speaker 5: remote or something.
Speaker 4: It wasn't coming on or off. But I can't. I
Speaker 4: can't really tell you.
Speaker 5: It's almost it's almost worth just buying a brand new one.
Speaker 4: I'm not saying.
Speaker 27: That she could go she could go to Costco and
Speaker 27: buy like a fifty inch for like three hundred bucks.
Speaker 4: I know it. Yeah, I would say this one, you know,
Speaker 4: it's really oh oh wait wait, I thought you said
Speaker 4: best Buy, but you said Costco. Listen, and you're not
Speaker 4: a member of Costco is what you meant, right.
Speaker 11: I'm not now, but I mean I could always join up,
Speaker 11: but I don't know if it'd be worth it. Just
Speaker 11: get this done. It's say, well, they're.
Speaker 19: Going to best Buy, they have pretty similar deals.
Speaker 11: Yeah, I've been tying the best by that who I
Speaker 11: usually go to.
Speaker 13: Listen.
Speaker 11: I'm not going to keep you, Tom, I just okay,
Speaker 11: thank you very much for calling.
Speaker 5: I'm sorry, I just didn't have any good advice on that.
Speaker 4: Now, Larry.
Speaker 5: Larry wants to a question on voting, which is a
Speaker 5: weird question.
Speaker 4: What's going on, Larry?
Speaker 2: Hi?
Speaker 17: Tom, Hey, I just had a question about what I
Speaker 17: might do about I'm continuous about the one man, one
Speaker 17: vote concept. When the local sheriff here in Kansas, in
Speaker 17: the county i'm in, has decided during the Republican primary.
Speaker 17: You know, everybody that is not registered Republican is not
Speaker 17: allowed to vote for coming sheriff.
Speaker 10: I don't understand that.
Speaker 5: Oh wait a minute, because he's only running in the primary.
Speaker 5: No one's opposing him.
Speaker 17: Well, yeah, there was three three public and running in
Speaker 17: the primary, but that decided.
Speaker 9: It seems to me.
Speaker 4: No, I get what you're saying.
Speaker 5: No, I get what you're saying, hold on a second,
Speaker 5: that this is something I've.
Speaker 4: Long wondered about.
Speaker 5: If you can hang on, Larry, I'm Tom Martino. We
Speaker 5: have more coming up on the Troubleshooter Show. Go with
Speaker 5: a sure thing Denver's Best roofer Excel Roofing dot com.
Speaker 4: You don't pay a.
Speaker 5: Cent until you're content, wait time for an insurance check
Speaker 5: up free, no obligation. In comparison, call Compass Insurance paying
Speaker 5: too much your coverage at dozens of insurance companies find
Speaker 5: out now three all three seven seven to one help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the real estate Man dot com to list your
Speaker 5: home with Remax Alliance three all three nine two zero
Speaker 5: sixteen twenty two. Hi Tom Martino here three O three
Speaker 5: seven one three eight two five five. By the way,
Speaker 5: somebody texted me saying I have the same problem with
Speaker 5: my Samsung. I unplugged it for ten minutes, plugged it
Speaker 5: back in and it worked again. They basically rebooted it
Speaker 5: right and now.
Speaker 4: Also, there's a pre authorization on these visa cards.
Speaker 5: This guy called in and said he was caught up
Speaker 5: in a scam where he had to buy a prepaid
Speaker 5: visa card that ended up chart that what it ended
Speaker 5: up doing is owing more than he had authorized. He
Speaker 5: had a four hundred dollars prepaid card. Somebody said that
Speaker 5: there's a pre authorization on there that.
Speaker 4: Allows you to.
Speaker 5: That they might take more money from your bank to
Speaker 5: prepay for other charges. You got to make sure you
Speaker 5: didn't put any bank account information in there, sir, or
Speaker 5: that could be continually taking money out of your bank.
Speaker 5: That's very important. Let's go back to the phones, and
Speaker 5: has a question. He's in Kansas and says he thinks
Speaker 5: it's unfair that with the Sheriff's department there were only
Speaker 5: three Republicans.
Speaker 4: Running, no Democrats.
Speaker 5: Therefore it was only decided in the primary, and there
Speaker 5: was in the general election. It's automatic now, Larry, technically
Speaker 5: that's correct, but there were there were I don't know
Speaker 5: what to tell you about that. I mean, if that's
Speaker 5: the system and there were no Democrats to run, what
Speaker 5: difference would it make if you could have voted?
Speaker 10: What?
Speaker 9: What do you mean?
Speaker 17: You mean you can't vote for a Republican because I'm
Speaker 17: registered I'm not registered Democrat.
Speaker 5: You can you can vote for a Republican you can.
Speaker 5: Here's what what I mean. Here's what I'm saying. Just
Speaker 5: because there's a primary that did not decide it, they
Speaker 5: still have to have they still have to go through
Speaker 5: the general election, even if they're unopposed.
Speaker 17: It was decided in the primary. Our new sheriff has
Speaker 17: been decided.
Speaker 5: And well, well I know it's decided, Hey Dragon, help
Speaker 5: you of them wrong? But if you're unopposed, don't you
Speaker 5: still go through the general election?
Speaker 9: Yeah, because that's that's what happened to Biden here, because
Speaker 9: he was unopposed for the Democrat.
Speaker 4: Party and then he got he got the nomination. No, no,
Speaker 4: but the general election.
Speaker 5: Let's say let's say that that there was no Democrat
Speaker 5: running for an office or no Republican, they still have
Speaker 5: to go through a general election, right, Yeah, I mean
Speaker 5: because there's also the possibility.
Speaker 4: Of writing ballots. Larry, Sure, I need to look up.
Speaker 5: I need to look up the race you're talking about,
Speaker 5: because I've I've heard of people being unopposed where the
Speaker 5: primary in essence chooses the candidate, and because the candidate
Speaker 5: is unopposed, they they kind of automatically win the general election.
Speaker 4: But there but but.
Speaker 5: They do go through the general election where people can
Speaker 5: either vote for them or not.
Speaker 17: They're not in Kansas, they're not allow it's not going
Speaker 17: to be there's there's not going to be a sheriff
Speaker 17: on the November ballot.
Speaker 4: Really from correct, That's okay.
Speaker 10: Right, that's about it.
Speaker 17: It was determined only by the elite jew that are
Speaker 17: redistered Republican.
Speaker 5: I get exactly what you're saying. I get what you're saying.
Speaker 5: But then I'm going to ask you again.
Speaker 4: Let's say that is true, what would you have preferred
Speaker 4: it to be?
Speaker 17: Well, it seems to me that it makes sense that
Speaker 17: they should have voted for two and then those two
Speaker 17: people should have went to the November election, should have
Speaker 17: been But if they're both, everybody to choose from them.
Speaker 5: But if they're both Republicans, that's not the way it works.
Speaker 5: Each party puts up a candidate or a number of candidates.
Speaker 5: The winner of that then goes to the general election.
Speaker 5: I've never heard of it. What county is this for?
Speaker 4: What sheriff Pratt County pr Att?
Speaker 19: Correct?
Speaker 5: Okay, I'm gonna look it up because I I just
Speaker 5: never heard of such a thing.
Speaker 4: I thought, even when you're.
Speaker 5: Unopposed, you go through a general election, and I'm asking God,
Speaker 5: I want to know if my YouTube warns know that
Speaker 5: or not. By the way, three oh three seven one
Speaker 5: three talk seven one three eight two five on, hold
Speaker 5: on and I'll get an answer for that.
Speaker 4: Then Brenda wants.
Speaker 5: To talk about security deposits, all of that coming up
Speaker 5: on the Troubleshooter Show.
Speaker 4: I'm here to help you. All you have to do
Speaker 4: is call three oh.
Speaker 5: Three Martino as well three oh three six two seven
Speaker 5: eight four six ' six and you can call that
Speaker 5: twenty four to seven, leave a message and we will
Speaker 5: call you back.
Speaker 4: That's three oh three Martino. More coming up.
Speaker 5: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 5: dot com.
Speaker 4: You don't pay a cent until you're content.
Speaker 5: Leave time for an insurance check up free no obligation
Speaker 5: comparison call Compass Insurance paying too much your coverage at
Speaker 5: dozens of insurance companies find out now three oh three
Speaker 5: seven seven to one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate Man
Speaker 5: dot com to list your home with Remax Alliance three
Speaker 5: all three nine two zero sixteen twenty two.
Speaker 4: Yeah, Ripped of.
Speaker 3: News needs who you don't have?
Speaker 2: Come run anxious as can?
Speaker 3: Shooter's gonna help?
Speaker 2: Come man.
Speaker 15: Six is the Troubleshooter Show. No, Tom Martino, Hi.
Speaker 5: Tom Martino, You're troubleshooter three all three seven one three
Speaker 5: talk three h three seven one three eight two five five.
Speaker 4: This hour brought to you by John Fuller Fuller Law.
Speaker 5: Get a price on your personal injury and personal attention
Speaker 5: and immediate information John Fuller And it's uh personal injury
Speaker 5: COO dot com.
Speaker 4: Hey, what is going on right now?
Speaker 5: You need to know about security deposits, So let's talk
Speaker 5: about that, Brenda, what's happening?
Speaker 28: Hi Brandon, I rented a house with a three thousand
Speaker 28: dollars deposit. It wasn't returned within the sixty days, so
Speaker 28: I know I can super treble damages.
Speaker 4: Yeah.
Speaker 28: I did eventually get the refund from them, but it
Speaker 28: wasn't obviously trouble trouble damages worth If I cash the check,
Speaker 28: can I steal?
Speaker 4: Let's talk about that.
Speaker 5: How long after the sixty days did you get it?
Speaker 28: It was probably two weeks.
Speaker 5: Okay, here's what I'm going to tell you, Brenda. The
Speaker 5: treble damages are usually awarded after sixty days when a
Speaker 5: tenant writes to the landlord or management company and says,
Speaker 5: according to state law, you owe me this, and if
Speaker 5: you don't do it within so many days, I'm going
Speaker 5: to sue for trouble damages. Now here's the problem. You
Speaker 5: didn't go through the process and it was two weeks late.
Speaker 5: You could possibly if it was egregious and months later
Speaker 5: or whatever. But most of the time judges will not
Speaker 5: do it because there are no damages and you didn't
Speaker 5: warn them.
Speaker 4: But I want to.
Speaker 5: I'm looking up some court precedent on this because I
Speaker 5: kept some and I can let you know, but it'll
Speaker 5: take me a minute to look it up. And when
Speaker 5: I look into when I look into the law books
Speaker 5: for precedents, if you hold on, I'll do that after
Speaker 5: it'll take a few minutes.
Speaker 4: You can even listen if you want, and you don't
Speaker 4: have to hang on. That's up to you. But I
Speaker 4: will do it, okay.
Speaker 5: And what we're asking about is do you have to
Speaker 5: go through that process of warning or is it the
Speaker 5: mere fact that sixty days have expired gives you treble damages.
Speaker 4: I'll ask I'll look that up.
Speaker 5: And by the way, Core precedent is previous law based
Speaker 5: on previous cases. All right, a couple of cool things here. Now,
Speaker 5: somebody said that they want to know why I.
Speaker 4: Detest Where is it I'm looking for? Oh yeah, why
Speaker 4: I don't like.
Speaker 5: Trading cars in on a lease And they want to
Speaker 5: know why.
Speaker 4: Okay, I want to talk about that.
Speaker 5: When you lease a car, there are many things done
Speaker 5: that resemble a purchase, but they're not. And for example,
Speaker 5: there's not a true interest rate. It's called a lease factor,
Speaker 5: and what that means is they just add money to
Speaker 5: your monthly payment. And there's also something called an acquisition cost,
Speaker 5: which is a purchase. So here's what happens. A leasing
Speaker 5: company like ABC Leasing. They'll buy a car. That's called
Speaker 5: the acquisition cost.
Speaker 4: That car then is leased to you, but it's owned
Speaker 4: by ABC Leasing. You pay ABC Leasing a monthly fee
Speaker 4: to lease the car. That fee is based.
Speaker 5: On the amount of use you will do on it.
Speaker 5: So ABC Leasing went out and bought the apple. Okay,
Speaker 5: that's the car. And they might have bought the apple
Speaker 5: from a dealership, it doesn't matter.
Speaker 4: They bought the apple.
Speaker 5: Now you take that apple and you say to ABC Leasing,
Speaker 5: over the next three years, I'm only going to.
Speaker 4: Eat half of it.
Speaker 5: At the end of that three years, I'm going to
Speaker 5: give back the other half.
Speaker 4: Then the payment is based on that.
Speaker 5: That is how a lease works. The problem comes in
Speaker 5: with a trade. If you trade in a car and
Speaker 5: it has any negative equity whatsoever, the entire reason for
Speaker 5: leasing goes out the window. The benefit of lower payments
Speaker 5: and the benefit of paying for only what you use
Speaker 5: of the car goes out the window. And you're also
Speaker 5: paying for the previous car. It's a bad idea. It's
Speaker 5: better to sell that car. It's better to pay off
Speaker 5: the equity, to do whatever. Don't ever do negative equity. Now,
Speaker 5: if it's positive equity going into the deal, it's also
Speaker 5: not a great idea because they don't take it off
Speaker 5: the acquisition price. Usually what they do is increase the
Speaker 5: acquisition to absorb the trade. If they do that, you're
Speaker 5: just giving that to them. And because the payment is
Speaker 5: artificially lower with a lease, you often don't squawk about
Speaker 5: it because you're thinking to yourself, well, I'm leasing a
Speaker 5: car for three hundred and fifty bucks.
Speaker 4: That's pretty damn good. It's a nice car.
Speaker 5: But what you don't realize is if you truly bought
Speaker 5: down the acquisition cost. That payment could have been two
Speaker 5: hundred and eighty or two hundred and ninety. So a
Speaker 5: lot of people don't understand the workings of a lease
Speaker 5: and therefore end up getting screwed. I hope that answers
Speaker 5: it now on some other issues, because it's really important.
Speaker 4: We were talking about price controls.
Speaker 5: There is no secret that the Democrats are now talking
Speaker 5: about price controls, and what they feel is that they're
Speaker 5: doing that to combat greedflation, meaning the part of the
Speaker 5: rising prices, they say, is attributed to corporate greed. But
Speaker 5: if you look at the actual economic figures, the truth
Speaker 5: of the matter is corporate profits.
Speaker 4: Have gone down in general.
Speaker 5: Now, I know that there are a lot of rich
Speaker 5: corporations and all of that crap, but they've gone down.
Speaker 5: And grocery stores, which she was targeting, they specifically have
Speaker 5: gone down and their entire profit margin is just one
Speaker 5: point six percent. Now, I'd like to know what you
Speaker 5: think about price controls. I've had some people in business
Speaker 5: tell me that the way they fight price controls is
Speaker 5: simply the manufacturers will not produce enough and people are
Speaker 5: going to run into shortages.
Speaker 4: Okay, now, in twenty twenty.
Speaker 5: Three, the profit margin hit one point six for supermarkets,
Speaker 5: the lowest ever.
Speaker 4: Corporations.
Speaker 5: They went down as far as their actual corporate profits.
Speaker 5: They're still making a lot of money, but their profits
Speaker 5: margin went down.
Speaker 4: Now, the only thing that can truly.
Speaker 5: Make aggregate prices rise if you look at an economic model,
Speaker 5: is the destruction of purchasing power through increased currency without
Speaker 5: anything backing it. You can't just increase the money supply
Speaker 5: without any power behind it. That comes from government spending
Speaker 5: and printing money.
Speaker 4: It just if you think about it, that's.
Speaker 5: The only thing that can truly raise prices across a
Speaker 5: number of sectors. There's no way that dozens of sectors
Speaker 5: of businesses can get together and orchestrate this increase.
Speaker 4: Now, is their corporate greed.
Speaker 5: Probably some people take advantage of it, some individuals, some
Speaker 5: small businesses, but in general that's not the case. If corporations,
Speaker 5: what if they truly were the cause of.
Speaker 4: Inflation and price controls or the.
Speaker 5: Sole then basically Argentina would have enjoyed the lowest inflation
Speaker 5: in the world because that's where price controls were the
Speaker 5: strictest in recent history. So I'm just going to say
Speaker 5: that also, there have been proposals to forgive debt that
Speaker 5: is akin to increasing the money supply. Again, I don't
Speaker 5: think that people understand fully the economic impact of messing
Speaker 5: with the economy as far as supplying demand and free market.
Speaker 4: The one thing we can do is make sure it
Speaker 4: is a free market.
Speaker 5: And that's what a judge did when he ruled that
Speaker 5: Google has to be broken up.
Speaker 4: I don't know if you've heard of that, but that.
Speaker 5: Is a major, major news that I haven't heard anyone
Speaker 5: talking about. This is gonna be bigger than any breakup
Speaker 5: in history, including the telephone. It's gonna be the biggest
Speaker 5: breakup since the phone company.
Speaker 4: And it will come.
Speaker 5: So Google is being broken up it and I'm telling
Speaker 5: you it's major, especially for any any business, not just.
Speaker 4: Giant business and tech businesses. But if you have a
Speaker 4: small business and you pay pay per clicks, and you
Speaker 4: and you go on a bidding war for that and
Speaker 4: you're spending money out the nose with Google, that's all
Speaker 4: gonna change. We'll talk about that and more coming up.
Speaker 4: Get your calls in at.
Speaker 5: Three oh three seven one three talk three oh three
Speaker 5: seven one three eight, two five five Go with a
Speaker 5: sure thing Denver's best roofer Excel Roofing dot com.
Speaker 4: You don't pay a cent until you're content.
Speaker 5: Please time for an insurance check up free, no obligation.
Speaker 5: In comparison, call Compass Insurance paying too much your coverage
Speaker 5: at dozens of insurance companies find out now three all
Speaker 5: three seven seven to one.
Speaker 4: Help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the real estate Man dot com to list your
Speaker 5: home with Remax Alliance three all three nine to zero,
Speaker 5: sixteen twenty two. Okay, I did look up court precedence,
Speaker 5: and I did look up I know she called in
Speaker 5: about it. She wanted to know on uh, what would
Speaker 5: happen with the security deposit if.
Speaker 4: It was withheld for sixty days plus two weeks. So
Speaker 4: the law says that landlords must return a security deposit
Speaker 4: in thirty days unless extended to sixty days by written lease,
Speaker 4: but under no circumstances, and a landlord withhold the security
Speaker 4: deposit for more than sixty days without a detailed explanation, well,
Speaker 4: excuse me. The detailed explanation has to come within the
Speaker 4: sixty days of what they're withholding and why. So in
Speaker 4: other word, sixty days is the limit either for the
Speaker 4: explanation or the return of the deposit. If you do not,
Speaker 4: the law does say you can sue for treble damages
Speaker 4: three times the amount. But here's where it gets tricky.
Speaker 5: In court precedence and past cases, it's not crystal clear
Speaker 5: that sixty day limit is required before you can write
Speaker 5: a demand for the deposit. Then you write a demand,
Speaker 5: and if you don't get the deposit in a timely fashion,
Speaker 5: you can sue for treble damages.
Speaker 4: That's after the sixty days.
Speaker 5: But what if it comes while you're considering the demand letter.
Speaker 4: So sixty days expires.
Speaker 5: And you find out that you're entitled to treble damages,
Speaker 5: and you're about to write a letter to the landlord,
Speaker 5: and two or three weeks later.
Speaker 4: The deposit shows up.
Speaker 5: In that case, if the landlord can explain why it
Speaker 5: was withheld more than sixty days, the courts may not
Speaker 5: award you treble damages, especially because they were never warned.
Speaker 4: Now, what if.
Speaker 5: The landlord had no good reason to withhold it and
Speaker 5: was just acting like a jerk. It could be that
Speaker 5: the courts would allow treble damages, but it's not guaranteed,
Speaker 5: so you see the secret here, not the secret, but
Speaker 5: the strategy here is for the tenant to act immediately
Speaker 5: after sixty days to demand it.
Speaker 4: Or pay treble damages.
Speaker 5: So that's what's weird, is is that after sixty days
Speaker 5: you don't even get treble damages unless you don't give
Speaker 5: the deposit back.
Speaker 4: They see what I'm saying.
Speaker 5: So it's sixty days technically, but you don't automatically get
Speaker 5: treble damages after sixty days. You still have to demand it.
Speaker 5: And that's where it gets weird because if you didn't
Speaker 5: get a chance to demand it and they sent it,
Speaker 5: it's a presumption that they would have sent it upon demand.
Speaker 5: I hope that makes sense, Josh. What's on your mind today? Hello, Josh,
Speaker 5: I'm Tom Martinez.
Speaker 4: What's happening here?
Speaker 10: Well, I'm in a situation with Social Security that they
Speaker 10: pretty much put me in a checkmate move.
Speaker 5: Okay, tell me what's going on. Start from the beginning.
Speaker 5: What happened, Josh?
Speaker 10: Well, I have two conditions. One is called Charco Merry
Speaker 10: tooth disorder. It's a disorder that basically attacks the bones
Speaker 10: and ligaments in your feet.
Speaker 4: Okay, so you have two metal. I don't have to
Speaker 4: know them specifically, but are they considered dehabilitating.
Speaker 2: Yes.
Speaker 10: The other one is uh is in stage renal disease
Speaker 10: stage five. Now Josh on home dialysis.
Speaker 5: Okay, Josh, Now you're on two medical ok you have
Speaker 5: two medical conditions that render you disabled.
Speaker 12: Right.
Speaker 10: They are qualifiers in the Blue Book for disability. Yes, okay,
Speaker 10: especially if they're coexisting.
Speaker 5: Okay, Now here's what I want to know. Have you
Speaker 5: ever been on Social Security disability?
Speaker 4: No?
Speaker 5: So you are applying for Social Security disability?
Speaker 10: Yes?
Speaker 4: And you got Did you get turned down? How many
Speaker 4: times the first time? Only?
Speaker 2: No?
Speaker 10: I'm on my appeal.
Speaker 4: Now I understand. I'm asking this though on your first
Speaker 4: appeal or your I need to know how many times
Speaker 4: were you turned down?
Speaker 10: Twice?
Speaker 4: Okay? So you went through the appealed process once?
Speaker 10: Already correct, Now I'm in a judication process.
Speaker 4: I got it. So, Josh, you applied for disability, you
Speaker 4: were rejected. Yes, you appealed it, you were rejected, and
Speaker 4: now you're on your third round.
Speaker 12: Yes?
Speaker 4: Do you have an attorney representing you?
Speaker 10: I've been turned down by five different law firms because
Speaker 10: of what had happened in my situation.
Speaker 4: Okay, Now, Josh, I just want to explain this.
Speaker 5: I want to explain this to people with social security disability.
Speaker 5: Law firms usually work on what's called a contingency basis.
Speaker 5: That means that retroactive from the date you applied, you
Speaker 5: will be paid in full if you win, and they
Speaker 5: will take a small portion of what you win. Now,
Speaker 5: having said that, there is a reason in my mind
Speaker 5: that five law firms would turn you down, and that
Speaker 5: reason is usually they don't believe you have a good case.
Speaker 10: Well, since they declared my disability date different than the
Speaker 10: dates I applied, they took away my back pay, so
Speaker 10: there's no incentive for their say.
Speaker 5: Oh, there's no incentive for an attorney to take it
Speaker 5: because there's no lump sum.
Speaker 10: Well, there's two reasons why they won't take it. Second
Speaker 10: reason is because they declared me medically disabled, but they
Speaker 10: also declared me financially ineligible.
Speaker 4: Well, I've never heard of say medically no.
Speaker 10: Haven't me neither. And here's the ironic part is, I
Speaker 10: worked pretty much most of my life as a social
Speaker 10: worker as a systems navigator, so I speak the language
Speaker 10: and everything, and they got.
Speaker 4: Can I ask you something, Josh, When you say you
Speaker 4: were rendered disabled, you said, they declared you disabled after
Speaker 4: your application date. Why is that? Why is that?
Speaker 10: Well, that's what I'd have to go to court to
Speaker 10: find out. But the reason why they But I turned
Speaker 10: in my application in October of twenty twenty three. They
Speaker 10: declared me medically disabled in April of twenty twenty four.
Speaker 4: Why and why?
Speaker 5: I mean that took away some of the retro didn't
Speaker 5: take away all of it.
Speaker 10: I have some I have inter stated renal disease and
Speaker 10: that's uh. But they didn't have my medical records by
Speaker 10: that time. So since then, I've turned in lots of
Speaker 10: records with my other condition.
Speaker 4: All right, all right, okay, guys, Josh.
Speaker 5: Reason one, you're saying, they declared they declared you disabled
Speaker 5: later than your application date. But then second thing, I
Speaker 5: don't understand they declared you disabled, but financially ineligible for disability.
Speaker 4: I've never heard of that, so I sold, well, well.
Speaker 5: Hold on, I'm asking you, Josh, hold on, I'm asking
Speaker 5: you to explain.
Speaker 4: It to me.
Speaker 5: Not whether you agree with it, but what is their
Speaker 5: reasoning that you are financially ineligible for disability?
Speaker 10: They say that I have fifty nine thousand dollars in
Speaker 10: cash that I'm stall somewhere.
Speaker 4: Okay, I get it now, I totally get it. Yeah,
Speaker 4: that you have to spend It's called spending down. You
Speaker 4: have to spend down your money before they kick in.
Speaker 4: So where do they get the idea you had in October?
Speaker 10: When I applied, I had, I had nothing.
Speaker 4: The money that you had was it in the bank.
Speaker 10: We went back four years ago. So here's what they
Speaker 10: told me I have to do.
Speaker 4: It's called the federal look back. Here's what I need
Speaker 4: to know.
Speaker 5: Yes, they declared you had fifty nine dollars fifty nine
Speaker 5: thousand dollars in surplus funds with the federal look back.
Speaker 4: Is that right?
Speaker 10: That's correct? Now told me to remedy it in court.
Speaker 10: I need to have every cash withdrawal that I've made,
Speaker 10: an ATM from twenty and a receipt showing what I
Speaker 10: purchased with that cat.
Speaker 4: That's right, that's right. They want to see that you
Speaker 4: spent it.
Speaker 10: I can't do that. Yeah, and I I don't have
Speaker 10: a seats for cash.
Speaker 4: That I No one does. No one does.
Speaker 10: I told him, I said, Josh, Josh, I have to
Speaker 10: tell you, Josh, I have to tell you.
Speaker 5: In all the years I've been doing this and handling
Speaker 5: every case you can think about. This is the first
Speaker 5: time I've ever heard of them being such a stickler.
Speaker 5: Usually general explanations of a spend down is accepted. A
Speaker 5: general explanation is accepted. I don't understand. In fact, we've
Speaker 5: had people that declared that they lost it gambling, but
Speaker 5: I have.
Speaker 10: So That's where I'm at.
Speaker 4: And hold on, hold on, I know what I have
Speaker 4: to do.
Speaker 5: We need to get an attorney on for social security disability.
Speaker 4: And there is someone I use often.
Speaker 5: He's not on the referral list, but he knows his
Speaker 5: social security disability game. I don't know if you've ever
Speaker 5: gone on to him. Pete McGuire, did you, Josh?
Speaker 10: No, sir, Hey Josh.
Speaker 19: But how old are you?
Speaker 4: Why does that matter?
Speaker 27: Well, look, because once you're sixty seven with regular social security,
Speaker 27: the amount of money you have doesn't count.
Speaker 19: You could have twenty three million dollars in a bank.
Speaker 27: And if you're sixty seven, your social security is not
Speaker 27: affected by it.
Speaker 10: And I hate to interrupt, but I also am still
Speaker 10: fighting for my SSD I and in the appeal process
Speaker 10: because I believe I have more work credits than they have.
Speaker 4: Yeah, I'm not going to get into that right this minute.
Speaker 10: But that that would change. They wouldn't have to look
Speaker 10: back if I had SSDI.
Speaker 19: How old are you, Josh.
Speaker 10: I'm fifty one.
Speaker 4: Okay, hold on a second, Okay, Josh, hold on, we
Speaker 4: got more coming. Retta go with a sure thing Denver's
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Speaker 5: You don't pay a cent until you're content. Time for
Speaker 5: an insurance check up free, no obligation. In comparison, call
Speaker 5: Compass Insurance paying too much your coverage at dozens of
Speaker 5: insurance companies find out now three oh three seven to
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
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Speaker 5: three nine two zero sixteen twenty two.
Speaker 11: Nine.
Speaker 4: Tom Martino, you're a troubleshooter three oh three seven to
Speaker 4: one three talks seven one three each two five five. Hey.
Speaker 5: Before going back to Josh, before that, I want to
Speaker 5: ask Jim what his comment is on renting.
Speaker 4: Go ahead, Jim.
Speaker 11: Yeah.
Speaker 26: One of the things that I've had tenants try to
Speaker 26: do to me say they never got the letter. Ah,
Speaker 26: I've been able. I've been able to show that it's
Speaker 26: by proof of mailing that I've mailed it the way
Speaker 26: within the sixty days you know, certified mail. Yeah, and
Speaker 26: that you know, so there's they're not above from defrauding
Speaker 26: the landlord by saying they never got that. I know,
Speaker 26: I know, and so I've I've learned. I was I
Speaker 26: was taught a lesson a long time ago, and I've
Speaker 26: learned from that.
Speaker 4: Jim, thank you. That's a very good that's a very
Speaker 4: good topic.
Speaker 5: Also, I think people should text and email as well. Again,
Speaker 5: I believe the laws is notification. I'm not sure if
Speaker 5: the law specifies the mail. Okay, So Josh with the
Speaker 5: Social Security again, I looked up past court hearings and
Speaker 5: I'm trying to get our expert on. Pete McGuire, attorney
Speaker 5: at law Kachina. I think you did call. He's not
Speaker 5: around right now.
Speaker 4: I left him a message, Tom, Okay, if.
Speaker 5: We can, we'll get him back on. But I want
Speaker 5: to just give you a preview of what I found.
Speaker 5: That when you are looking for this disability insurance from
Speaker 5: Social Security, you must have receipts. This is what they say,
Speaker 5: and invoices or bank statements that can back up the
Speaker 5: withdrawals or contracts for payment of something, or receipts or
Speaker 5: bills of sale, letters of communication, texts, emails. The look
Speaker 5: back period they say is three years, not four. And
Speaker 5: that's about it.
Speaker 4: In general, it's not unusual to ask for this documentation, but.
Speaker 5: We'll ask our attorney about it. The next thing I
Speaker 5: want to ask you, though, is.
Speaker 10: You I have some of that documentation, good, just don't
Speaker 10: have all of it. I have all my bank records everything.
Speaker 5: Well, how much how much do they say you're keeping
Speaker 5: if you have some of the records?
Speaker 22: Like?
Speaker 4: How much? You can't they?
Speaker 10: I won't know till I go to court.
Speaker 4: No, No, what I mean is this the original amount
Speaker 4: they said you had that you had to show is
Speaker 4: how much? Fifty nine yep?
Speaker 10: And they won't tell me how they came up with
Speaker 10: that number.
Speaker 4: So they came up with fifty nine thousand in excess
Speaker 4: funds that you have to show you spent down. Gret
Speaker 4: Did you have fifty nine grand in your bank?
Speaker 11: No?
Speaker 10: Well at one time, yeah, four years ago.
Speaker 5: Okay, they can only go back. They can only go
Speaker 5: back thirty six months.
Speaker 9: Yep.
Speaker 10: So I sold a house when when November of twenty twenty.
Speaker 4: Okay, so then from the time you applied it was
Speaker 4: only three years. Yeah, they can look back at that, sure,
Speaker 4: and what were you what were your everything? What was
Speaker 4: your profit?
Speaker 10: When it was all said and done, after I split
Speaker 10: it with in the divorce, I ended up with like
Speaker 10: eighty thousand dollars.
Speaker 5: Okay, Now that eighty grand is going to be a
Speaker 5: subject of inquiry.
Speaker 4: So how do you you're lucky they went from eighty down
Speaker 4: to fifty nine? How did they do that?
Speaker 10: Well, because they just want to know the cash that
Speaker 10: I pulled out of the ATM. That's all they want
Speaker 10: is the cash I pulled out of the ATM. And
Speaker 10: then they want receipts for everything I paid.
Speaker 4: Oh the cash, you.
Speaker 5: Mean they don't care about the What about the other money?
Speaker 5: Where'd the other money go?
Speaker 10: Well, I mean living expenses.
Speaker 4: Okay, that's what I mean. Okay, So they don't.
Speaker 5: So what they're saying is, we know you had eighty grand,
Speaker 5: but you took fifty nine thousand in cash that we
Speaker 5: have to have accounted for.
Speaker 10: Yeah, and I don't know how they came up with
Speaker 10: that figure, neither do I.
Speaker 4: I have no idea did they give you a hint
Speaker 4: how they came up with it.
Speaker 10: When I talked to mister well, a person from the
Speaker 10: regional office, they said, you put it in a computer
Speaker 10: and that's that. And then he called me a medicaid fraud.
Speaker 10: So that's why I'm not kidding my.
Speaker 4: Benefits Medicaid fraud or Medicare.
Speaker 10: I'm sorry called me a medicaid fraud because I'm also
Speaker 10: on medicaid.
Speaker 4: How did you get okay?
Speaker 5: Well, Medicaid is not predicated on equity. It's predicated on income.
Speaker 5: You can be on Medicaid and have a lot of
Speaker 5: artwork and all kinds of stuff. You could have cars,
Speaker 5: I mean, you can have a house.
Speaker 4: Medicaid only is concerned now since Obamacare with income, so
Speaker 4: Medicaid is well, then you're not a medicaid fraud.
Speaker 5: It doesn't matter. There are a lot of rich people
Speaker 5: on medicaid because they don't have income, but they have
Speaker 5: property and they have other things.
Speaker 10: Yeah, and I have nothing in my name except for
Speaker 10: a truck with twenty five hundred bucks.
Speaker 4: And again it wouldn't matter with medicaid. With Medicaid, all
Speaker 4: that matters is income. But I'm concerned about the other stuff.
Speaker 5: They're talking about some fifty nine thousand cash and they
Speaker 5: won't tell you how they got to that. I'm telling
Speaker 5: you that it sounds like they're I don't know what
Speaker 5: is going on, but what we're going to do is
Speaker 5: mark this, you know, let's mark this pending Kachina and
Speaker 5: let's try to get Peede on tomorrow maybe to.
Speaker 4: Talk about it.
Speaker 5: All right, let's try three oh three seven one three talks. Sandra, Oh,
Speaker 5: I got to take a break, Sander, I'll come right
Speaker 5: back to Okay, dere's just hang on this.
Speaker 8: Uh.
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Speaker 5: Time for an insurance checkup free, no obligation. In comparison,
Speaker 5: call Compass insurance paying too much your coverage at dozens
Speaker 5: of insurance companies. Find out now three oh three seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate man dot
Speaker 5: Com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two. Hi Tom Martino,
Speaker 5: you're a troubleshooter three oh three seven one three eight
Speaker 5: two five five, or actually call three oh three Martino
Speaker 5: and then we'll put you on for the next show.
Speaker 5: You can always we'll call you back. Three oh three
Speaker 5: six two seven eight four sixty six. Sandra, what's going on?
Speaker 5: You need assistance? Is this for a car repair or
Speaker 5: a car?
Speaker 11: A car?
Speaker 18: My daughter's car transmission died, so just looking to see
Speaker 18: if they put it out there to see if anybody
Speaker 18: has a reasonable priced car.
Speaker 4: Now, listen, what let me ask you something about your daughter?
Speaker 4: Does she work?
Speaker 18: Yep, she works, she works. He's just doesn't have a
Speaker 18: lot of money because you got this car a couple
Speaker 18: of years ago and then it's been really pretty good
Speaker 18: for her and then it decided the transmission went out.
Speaker 5: So well, let's let okay a few other questions. Do
Speaker 5: you know how much it's gonna cost to fix it.
Speaker 5: Might be better to fix it then to get another car.
Speaker 18: We've been looking through it. It's a two thousand and
Speaker 18: three Kia. And from what we talked to Shardan Auto
Speaker 18: Tech and a couple other places, a transmission place there,
Speaker 18: it's too old. They can't get the part.
Speaker 5: Ah, okay, So then that's where we're okay. I have
Speaker 5: another question or so how many miles on it?
Speaker 11: Oh?
Speaker 4: God?
Speaker 18: I think it's one one fifty maybe something like.
Speaker 4: That, okay? And can she afford any kind of a
Speaker 4: payment at all?
Speaker 18: Maybe a slight one?
Speaker 4: And does she have good credit or bad credit?
Speaker 18: I think it's pretty good. She's, you know, been in
Speaker 18: an apartment off and on, so I think she would
Speaker 18: be able to do something. I just can't ford a lot.
Speaker 18: She's gonna try.
Speaker 5: I'll tell you what a kachina. Let's get her on
Speaker 5: tomorrow for car day. Okay, tomorrow's car day.
Speaker 4: We'll have her up.
Speaker 5: See if our car experts have any ideas or any
Speaker 5: old cars.
Speaker 4: I'm Tom Martinez.
Speaker 5: Don't forget fix at twenty four to seven, the twenty
Speaker 5: nine dollars twenty nine dollars today, the extreme clean before
Speaker 5: winter comes in You can get that done if you
Speaker 5: called before five and book it. That's twenty nine bucks.