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Speaker 1: Hey, what's going on? My name is ct When I'm

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not busy being Arrow the Podcaster, I live in the

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real world. I mean, everybody has to have a job,

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right Mine just happens to be CS. You know, customer

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service solutions relationships while keeping your team motivated and pumped

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up to keep that constant connection with each and every

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person who has chosen to stop into our location. I mean, seriously,

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when you go into a grocery store, didn't you have

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to make a choice? And why did you choose this

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one over that one? Understand where we're coming from here.

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Episode number one ninety nine, Old Woman, Theft, stolen carts,

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and gambling Battles. This is CTCs Transition Walk day number

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one out of four. Not my typical place of taking

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a transition walk. Usually that's in my forest.

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Speaker 2: Today I'm on the Greenway, which means, yeah, I had

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a big, big movie premiere this morning, so they shipped

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me out of town and on my way into CS.

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I've always found this green Way to be my place

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of let's go for a walk, Let's go and clear

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the head. You know, you're transitioning to go from a

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movie guy to now you're gonna be see us Captain's solution. Yeah, yeah,

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all right, take a transition walk sometime. I guarantee you

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that if you made it a part of your every day,

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you would feel greater about your life.

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Speaker 3: Just go on. Man.

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Speaker 4: So I see it in my cashier, talking to the

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other statues and I hear my name anything. I don't

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look up because I'm just like, oh, they're talking. And

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then he comes over to me and he goes, this

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lady wouldn't hey, And I'm like, what do you mean?

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And he goes, she said, I hope the cops don't

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arrest me and walked out. And she's like seventy five

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years old.

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Speaker 3: Oh god.

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Speaker 4: And so I'm like, you need to get me. As

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soon as that happened, it's like, you need to tell me.

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If you don't want to say, she still want to

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wanted to say, dude, and I'll come over, but I'm like,

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I mean it was a twenty dollars or something older,

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and she just walked out. Yeah, she's just And she

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literally told him that. But I've had her for number

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of her starting her discountal movie.

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Speaker 3: I mean, I can shoot it the quote with it,

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but I'm like, fuck, we got seventy five year old woman.

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Speaker 2: Now, yeah, yeah, it's gonna get worse because of Medicare,

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com Medicaid.

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Speaker 3: It says, kind of gale worse.

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Speaker 4: She bought chocolate Mannise, two boxes of those, and a

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fucking pack of Admiral getting by, went through, had him

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ring it up and walked out, just fucking walk out

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with her. I mean, so he gave her the bag

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and she just walked out with the bag or she

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grabbed it because I saw her walking away and him

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and going in. You still have to pay, And I

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saw her walk over to the ten pads, so I'm

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thinking she's gonna run her car.

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Speaker 3: And I didn't play any tension. Wow. She was like, no,

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I'm glad to hear a bitch. Oh god, I.

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Speaker 5: Just had forty eight taking the Chavy counsel and I

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nerved sure, so this is the big deal.

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Speaker 3: It's really mine. But me asked the question, Okay, yes,

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so you're getting another bag right right?

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Speaker 5: Yeah, there's all the most Okay, please don't read shot

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her Outdo'm well, I can't because somebody kick out forty

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thousand dollars.

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Speaker 6: I'm a chicken accatak, he said twice a week she

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was coming. She walks in here closer and gets it,

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and she's very notorious for that.

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Speaker 3: And oh, I was in here today. Then now it's

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switched to yesterday.

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Speaker 2: And now she first fell, she lost thirty two thousand dollars,

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and then now she's up to forty eight thousand dollars.

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Speaker 3: It's like, okay, here we go.

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Speaker 2: It is a proven thing that usually someone who works

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at a grocery store, they'll they're going.

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Speaker 3: To become a thief. They really are.

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Speaker 2: We had a customer service manager who just got busted

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for stealing over eleven thousand dollars from the store itself.

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And what they did was it took about a month

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and a half two months to sit there and carefully

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watch what she was doing, and she would write in

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the money and it would put it on the logs,

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and then that they would show it. You know, you

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you have a paper trail. And then what happened after

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that is that she would slip two or three thousand

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dollars at a time out of the bag that was

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going to the bank.

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Speaker 3: But in jail, gone, gone gone. That was a total

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con She.

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Speaker 2: Knew what she was doing, so what happened. So what

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happened was is she gave she had nine ten dollar

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tickets for the lottery, and she gave me one hundred dollars,

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and so therefore I gave her ten dollars back and

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she got two more tickets. And then she tried to

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tell me that that hey, look, you know I already

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paid for that, and she kept going out, Okay, I

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have eighty dollars. Why don't I have eighty dollars now?

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And so and so I had to sit there and

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try to explain to her, and I went to you,

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you checked the till.

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Speaker 3: The till was fine, right, and then and then so

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it took the manager to come out.

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Speaker 2: And then what does she do the second the manager

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comes out gives me the twenty dollars bill for the

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two tickets.

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Speaker 3: Well, yeah, she's the same bits that stole seventy dollars

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from me. I accidentally gave her too much money two

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weeks ago.

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Speaker 4: I called her Alice said, I give you money already,

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and she said no, and she took seventy.

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Speaker 3: She was trying to fuck you over too. Yeah, and

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it wasn't gonna happen. Oh you know, it's good. Oh,

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I'm glad you stopped her fucking ass.

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Speaker 2: Yeah, and so from now on, I won't serve it

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like that, you know, because I just hadm okay, I'm

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just getting a nice to him.

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Speaker 3: No, because he spent a shiit a ton of money

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out on that stuffy Well, motherfucker.

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Speaker 2: We've got a huge theft going down right now. I'm

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thinking just over six hundred dollars for the groceries. And

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what happens is that we go over and we get

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engaged with the person that kind of just looks like

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that they're doing something not right. And so you start

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having that conversation and she starts talking about do you

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have store wine. Well, the thing about it is, though,

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is that shortly after I said no, we sure don't

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have a local store wine, then what she did was

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she goes over into the deli and she whips out

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these plastic bags and starts filling the plastic bags with

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the stuff that's in the cart. And so now we've

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got her coaxed in to go over there to the

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self checkout. She said number five oh seven, and she's

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going through the motions of ringing things up. But something's

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gonna happen here. She's either going to walk out and

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say I'm gonna go get my credit card. I'll be

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right back. Or what she's gonna do. She's gonna make

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up and look like she's gonna go through the motions

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of pain, and then when when the machine doesn't work,

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then she's gonna she's gonna she's gonna go ahead and

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turn around and take take the food with her. So

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I've seen this a thousand times before, and that's why

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they stand out, because these criminals do the same exact thing.

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Speaker 3: It doesn't matter who you are.

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Speaker 2: We presently have the manager on duty in the self

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checkout area right now to make sure that she does

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not pull off a con artist kind of a run

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where she goes, oh, I'm gonna go get my credit card.

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So he's over there watching her, and you can't do it.

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It feels like that you're blaming him of being a fief.

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You've got to be able to have conversations, get engaged

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to them and let him know that we're watching you.

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That's it, We're watching you, and we really want you

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to play on the up and up with us.

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Speaker 3: She's broken everything up into two carts, is what she's done.

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Speaker 2: And so so that makes me even wonder Now if

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she's gonna grab one and go for the other one.

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One of them is going to take off. And the

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thing about it is, though, is that we have those

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wheels that lock up. But as long as she's standing

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there at that oh, she's starting to look around her.

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Speaker 3: She's looking around to see what's going on. Oh okay,

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she's looking okay.

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Speaker 2: That's that's when they start looking over their shoulders to

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find down if anybody's would watching them, because she'll grab

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one of these carts and she'll take off with it

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and leave the other one behind. Whatever it takes to

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divert irritation. All right, here's the thing. She did exactly

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what I predicted she was going to do.

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Speaker 3: She was going to do that.

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Speaker 2: Game where you just go outside and I'm going to

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get my credit card. And she started to take one

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of the cards with her, and my manager stopped him.

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And so altogether, here's the official total of this five

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hundred and sixteen dollars and thirty three cents. And that's

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what she could have gotten out of here with if

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I would not have come around the corner to see

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her with the you know her fill in the bags.

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Speaker 1: Please do not move, there's more CTCs coming right up. Hey,

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thanks for coming back to CTCs.

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Speaker 2: Transition Walk day number two out of three. Busy day

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in the production room today. Oh my god. You know,

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do these podcasts. It's not an overnight sensation. It's not

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the adventure for all people. Although people do try it.

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Everybody gives it one shot about five or six shows,

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and then they give up on it.

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Speaker 3: But today I was with.

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Speaker 2: All Ego Ethan Page from the wwe' s NXT loved

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his attitude.

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Speaker 3: Man loved his attitude.

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Speaker 2: Then I spent time with Chef George Duran talking about

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things to cook in the backyard. I mean, July fourth

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is over, and it's like, okay, so it's over. Now

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we we're going to order food out. No still cook man,

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get back there a grill or pull out the grid

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off just part of the excitement. I mean, look, I

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would talk to a spider if it said, hey, can

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I be on your show?

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Speaker 3: Yeah?

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Speaker 2: I've never talked to a spider before. Let's do it.

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Same is true about going to see us. Every person

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that I spend time with I want to know their story.

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I just wish I could record their stories. But usually

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when you when you pull out a microphone, people are

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offended or number two, they start acting, they're not themselves.

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Speaker 3: It's not natural. So i'll see you in see us.

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So our little friend came in. Huh.

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Speaker 4: Yes, she came in after fucking with you yesterday. And

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she gave me four tickets. Okay, scam one it was

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a fifty dollars and the others I scanned and it

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said result it's not in, which means.

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Speaker 3: The drawing hadn't been yet. Yeah. Yeah, And I that

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to her and she goes, no, no, no, no, no, no,

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I don't know. I bought them all the same time.

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Speaker 4: And I go, okay, I understand that, but this one

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you bought two different times.

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Speaker 3: Yeah, drawings. Yeah, what does that mean? So it means

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the drawing hasn't come out of it? What does that mean?

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Oh no? And I said, I can't explain it to

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you any better than that we saw it. She wouldn't leave.

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So I got my manager and he said the same thing,

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and she's like, oh, what happened to the machine's wrong?

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And I said, you did it. I don't know what

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it's Wow. Wow, he's the same one I did, spending

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in dollars to this do yep. Wow, we're in a

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field trip.

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Speaker 2: Today, we're back over here through this apartment complex. They

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keep stealing our shopping carts. So far, on a very

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ninety one hundred degree day, one hundred degree day, we've

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now taken back twenty four cards and I'm about ready

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to find out how many cars we've got here. In

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just a second, I'm thinking there's still about ten or eleven.

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Let's find out how many carts.

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Speaker 3: That's eleven. It says that they're eleven, so that's actually

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still another trip and a half.

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Speaker 2: Oh god, one hour forty five minutes later, we just

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pulled in with our last flow of carts. A total

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of forty two altogether is what we brought over here,

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one hundred and three degrees outside. And you can hear

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to my voice, I'm shot the lifting and the pulling

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and everything like that. So you know, I don't know, Yeah,

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you wouldn't. Who else is going to go get it?

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And it's not that you. You don't want to be

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the superhero.

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Speaker 3: I'm not.

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Speaker 2: I just want carts, that's all I want. I want

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carts because when our guests don't have carts and they

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take it out on us, it is time to do

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an official taste test This is really incredible looking from

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Bondell b O N d u E L l E.

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It's called a lunch bowl Mediterranean fusion. It's ready to

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eat real plant, so it's gonna be very exciting to

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find out what it's going to taste like.

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Speaker 3: Once again, it's plant based. M I like it. I

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like it. It's also got.

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Speaker 2: It comes in three other flavors, one of them being

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southeastern and one of them being Spanish. It's nice. The

257
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only problem is what can be the opposite side of

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the fence here. How is it going to affect the

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inside you just experienced with Bill and I have have

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been going through with that girl for the past two days.

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Speaker 3: Yeah, I know, but she was only here telling me

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like help me, help me. I was like, girl, what

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did I do exactly? I mean?

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Speaker 2: And then of all things, she buys it, and it

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happens again and then and then so the gem ends

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up spending what sixty bucks out of his own pockets

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so bad, and.

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Speaker 3: He was like low key mad, but then like he

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kind of made it see like I'll always fine sixty

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bucks out of his pocket.

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Speaker 2: But I think this is that Mia and this girl

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every day usually win three hundred and fifty to five

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hundred dollars. So the numbers that that he pair or

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she picked, it should be a good thing for you.

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Speaker 3: M M yeah. I mean he says, all I want

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to do is win sixty bucks. That's all I want

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to do. Yeah. At least one thought, yeah exactly. I

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feel like that's just the time for her to stop

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playing a lottery. She spent so much money and you.

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Speaker 2: Just got and then she comes out, but she was like,

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I spent so much money, but then she spends another

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one hundred.

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Speaker 3: Yeah.

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Speaker 2: I was like, girl, we ain't get that many.

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Speaker 3: What kind of sits is you're getting down there at

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that nail salon. I gotta be good for him for

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her to get that. Yeah.

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Speaker 1: Yeah, wow, please do not move. There's more CTCs coming

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right up. Hey, thanks for coming back to CTCs.

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Speaker 2: Transition Walk day number three out of four. Oh my god,

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still two days here that I have to be on

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that floor.

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Speaker 3: The body's rocking. Man, Oh my god.

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Speaker 2: I had to do some stuff in the podcast studio.

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It's a seven day a week thing. Most people that

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are in podcasting don't work that way. I'm just a freak.

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It's the radio guy coming out in me. Some of

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the episodes that I do actually require a lot of writing,

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and so I use Saturdays as that moment where it's

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time to put that pin on paper and then you

301
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got to go produce it. You've got to get in there,

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put the voice down, edit it, make sure that things

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are ready to rock. And so it's no different than CS.

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You got a prep for it. Man, you can't just

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walk in there, especially in the crap we went through

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last night, and all you can do always try to

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set it aside.

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Speaker 3: And try a new day and a new way solutions.

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That's what it's all about. Every day.

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Speaker 2: It's always a challenge. I have new things that I

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have to learn about. Yeah, you learn new things, and

312
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for one of them was just just happened in the

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baby row. I walk in to Pickes to take back

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some diapers. The next thing you know, a woman goes,

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I don't know what baby number fives are? And I

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looked at her and I went, you know, I don't

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know if I'm the guy to ask that question, because

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I've never changed a baby's diaper in my life. I

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didn't get that in life, And so we're sitting there

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looking at it, going on into Google trying to figure

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out what is baby number five? Now you're probably listening going,

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stupid idiot, what are you going to the baby row?

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Speaker 3: Wow? Really bad moment here at the grocery store.

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Speaker 2: We have a bar in our store, beer and wine bars,

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and we've got a new manager over there, and she

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likes to be in control of what's on that TV screen.

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And so one of the guests was very politely asked

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if he could change the channel because he didn't want

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to watch motocross racing and she goes no, and he

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goes no, seriously, come on, nobody watches this stuff.

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Speaker 3: And she goes, this is my barbs. If you don't

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like it, you can leave. And it's like oh, So

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he gets up.

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Speaker 2: He's pissed off and what is he doing now having

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a conversation with a GM who's then going to go

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and talk from her. That was an answer I didn't

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expect to get from one of our young people on

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the register. I said, Hey, you know you're leaving at

339
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eight thirty, so how about at eight ten you grab

340
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the vacuum cleaner clean out the lobbies as well as

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everything back in CS.

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Speaker 3: And she literally looked at me. Her eyes were wide open.

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Speaker 2: She says, I don't know how to vacuum, and you

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just sit there, you go, what what do you mean

345
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you don't know how to vacuum? She says, I've never

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done the vacuuming before in my house. I don't have

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a vacuum, I said tonight, it's the first step of

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your brand new beginning, all right, Jimmy.

349
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Speaker 3: De gee, he's gonna try Sauerkraft for the very first time.

350
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It's you can try. Here's your fok. I brought you

351
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a four two. Yeah it is, oh bow here and

352
00:14:58,080 --> 00:15:01,360
it would first got to smell it, all right? Mmm?

353
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How big of the trump done you to get It's

354
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a it's cabbage. Did this work? Yeah? That's all it

355
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is pickled cabbage. Do you think, Jimmy, it's not bad?

356
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Is it? I'm scared. It's not the worst thing, but

357
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it might be good. It is. It's very good for you.

358
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It is as a very nice and sour apt Yeah,

359
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it does. That's what I like about the sour sorrow flair.

360
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It's not that bad. That's really good.

361
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Speaker 1: That's like the strong flair just hits you a bit

362
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strongly at first.

363
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Speaker 3: We could evolve with that. Yes, I do that's what

364
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I do. That's kind so instead of having lenuce and

365
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well because it's fermented, so it's yeah, what is that sausage? Alarmed?

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Speaker 6: Oh yeah, once a flavor com zone.

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Speaker 3: It's not that bad, it's good. But the first playerages

368
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you look at talk, which I don't like. It scarcy

369
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like the drop of a roller coaster. Transition Walk, Day

370
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number four out of four.

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Speaker 2: Inside this forest, come here for the transition walk because

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you come here to listen, to participate with the universe.

373
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Speaker 3: I'm nothing but a mustard seed. Everything around me.

374
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Speaker 2: Is so large, these beautiful trees, the grass, the slow

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moving stream, the hot summer sun. And what can I

376
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do about it? The only thing I can do is

377
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be grateful. And I think that's the same thing when

378
00:16:33,919 --> 00:16:36,679
it comes to even being in CS, is that when

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you're around people, I mean a community of people, every

380
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single age, religion, belief, politically or just you know whatever.

381
00:16:46,600 --> 00:16:50,399
You know, you're just a mustard seed. Now, how can

382
00:16:50,440 --> 00:16:51,440
you turn that into fruit?

383
00:16:52,799 --> 00:16:55,840
Speaker 3: Too heavy? Isn't it? Wow? Day number four? You until

384
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I got my got on today, I'll see and see us.

385
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Speaker 2: There are a lot of people inside this grocery store today.

386
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Someone said that The reason why they're coming to the

387
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store is basically to hang out with the air conditioner

388
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as it is chilly as hell. And here, the thing

389
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is is that people aren't going to the park. They're

390
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not going to the lake because it is so hot outside.

391
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So they said, oh, what the hell, why don't I

392
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just go grocery shopping.

393
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Speaker 3: To add fuel to the.

394
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Speaker 2: Fire, we've just been hit by a theft ring a

395
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total of six people coming in as individuals, and then

396
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what they do is they circle the store, they gather

397
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what they need, and then one by one they're going out.

398
00:17:29,839 --> 00:17:31,640
But the thing about it is, though they're not leaving

399
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the parking lot, so we've got security here and we

400
00:17:34,599 --> 00:17:36,200
think that what they're doing is they're going to wait

401
00:17:36,240 --> 00:17:38,240
a few minutes and then all six of them are

402
00:17:38,240 --> 00:17:40,119
going to come back in here again and continue to

403
00:17:40,119 --> 00:17:43,359
steal the stuff. And what they're getting toilet paper, paper, towel,

404
00:17:43,400 --> 00:17:46,279
they're getting detergent, they're getting you know, those big item

405
00:17:46,359 --> 00:17:48,680
things because you can sell it out a flea market.

406
00:17:48,759 --> 00:17:50,759
I mean, trust me, they don't need nine different jugs

407
00:17:50,799 --> 00:17:56,119
of detergent. Cets pet peeve of the week. When you're coworkers,

408
00:17:56,160 --> 00:17:59,640
those that are on the register, decide that, oh it's boring,

409
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I'm gonna go do some shopping while I'm here. So

410
00:18:02,400 --> 00:18:04,160
then you have to have the conversation with them and

411
00:18:04,240 --> 00:18:06,079
you look at them, you go, here's the thing. The

412
00:18:06,119 --> 00:18:08,559
company that we work for, what's gonna happen is they're

413
00:18:08,559 --> 00:18:10,519
going to find out that you like to shop during

414
00:18:10,559 --> 00:18:13,279
the slow moments when they would say you could be blocking,

415
00:18:13,519 --> 00:18:15,960
you could be vacuumting, you could be doing something, but

416
00:18:16,000 --> 00:18:18,680
you're not going to shop because we're not going to

417
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give you money to work here if you're shopping.

418
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Speaker 1: Well, there you have it, another exciting edition of CTCs.

419
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Speaker 2: The ups, the downs, the twists, the spins, stumbles, the

420
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oh my gods.

421
00:18:28,839 --> 00:18:31,759
Speaker 3: And what I'm not lying to you. I'm not stealing

422
00:18:31,799 --> 00:18:35,240
that product. What are you talking about? Give me someone

423
00:18:35,240 --> 00:18:38,839
I can talk to. You're making sounds and accusations that are.

424
00:18:38,759 --> 00:18:43,480
Speaker 1: Just totally false, right right, Okay, Hey, do me a favorite,

425
00:18:43,519 --> 00:18:44,599
create your own podcast.

426
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Speaker 2: That's what I'd love about today's modern day businesses.

427
00:18:46,799 --> 00:18:49,720
Speaker 1: When you let us inside your office, your four walls,

428
00:18:49,880 --> 00:18:52,880
we get to identify with your wizard behind the curtain.

429
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I'll see you next week.