Speaker 1: Hey, what's going on? My name is ct When I'm
not busy being Arrow the Podcaster, I live in the
real world. I mean, everybody has to have a job,
right Mine just happens to be CS. You know, customer
service solutions relationships while keeping your team motivated and pumped
up to keep that constant connection with each and every
person who has chosen to stop into our location. I mean, seriously,
when you go into a grocery store, didn't you have
to make a choice? And why did you choose this
one over that one? Understand where we're coming from here.
Episode number one ninety nine, Old Woman, Theft, stolen carts,
and gambling Battles. This is CTCs Transition Walk day number
one out of four. Not my typical place of taking
a transition walk. Usually that's in my forest.
Speaker 2: Today I'm on the Greenway, which means, yeah, I had
a big, big movie premiere this morning, so they shipped
me out of town and on my way into CS.
I've always found this green Way to be my place
of let's go for a walk, Let's go and clear
the head. You know, you're transitioning to go from a
movie guy to now you're gonna be see us Captain's solution. Yeah, yeah,
all right, take a transition walk sometime. I guarantee you
that if you made it a part of your every day,
you would feel greater about your life.
Speaker 3: Just go on. Man.
Speaker 4: So I see it in my cashier, talking to the
other statues and I hear my name anything. I don't
look up because I'm just like, oh, they're talking. And
then he comes over to me and he goes, this
lady wouldn't hey, And I'm like, what do you mean?
And he goes, she said, I hope the cops don't
arrest me and walked out. And she's like seventy five
years old.
Speaker 3: Oh god.
Speaker 4: And so I'm like, you need to get me. As
soon as that happened, it's like, you need to tell me.
If you don't want to say, she still want to
wanted to say, dude, and I'll come over, but I'm like,
I mean it was a twenty dollars or something older,
and she just walked out. Yeah, she's just And she
literally told him that. But I've had her for number
of her starting her discountal movie.
Speaker 3: I mean, I can shoot it the quote with it,
but I'm like, fuck, we got seventy five year old woman.
Speaker 2: Now, yeah, yeah, it's gonna get worse because of Medicare,
com Medicaid.
Speaker 3: It says, kind of gale worse.
Speaker 4: She bought chocolate Mannise, two boxes of those, and a
fucking pack of Admiral getting by, went through, had him
ring it up and walked out, just fucking walk out
with her. I mean, so he gave her the bag
and she just walked out with the bag or she
grabbed it because I saw her walking away and him
and going in. You still have to pay, And I
saw her walk over to the ten pads, so I'm
thinking she's gonna run her car.
Speaker 3: And I didn't play any tension. Wow. She was like, no,
I'm glad to hear a bitch. Oh god, I.
Speaker 5: Just had forty eight taking the Chavy counsel and I
nerved sure, so this is the big deal.
Speaker 3: It's really mine. But me asked the question, Okay, yes,
so you're getting another bag right right?
Speaker 5: Yeah, there's all the most Okay, please don't read shot
her Outdo'm well, I can't because somebody kick out forty
thousand dollars.
Speaker 6: I'm a chicken accatak, he said twice a week she
was coming. She walks in here closer and gets it,
and she's very notorious for that.
Speaker 3: And oh, I was in here today. Then now it's
switched to yesterday.
Speaker 2: And now she first fell, she lost thirty two thousand dollars,
and then now she's up to forty eight thousand dollars.
Speaker 3: It's like, okay, here we go.
Speaker 2: It is a proven thing that usually someone who works
at a grocery store, they'll they're going.
Speaker 3: To become a thief. They really are.
Speaker 2: We had a customer service manager who just got busted
for stealing over eleven thousand dollars from the store itself.
And what they did was it took about a month
and a half two months to sit there and carefully
watch what she was doing, and she would write in
the money and it would put it on the logs,
and then that they would show it. You know, you
you have a paper trail. And then what happened after
that is that she would slip two or three thousand
dollars at a time out of the bag that was
going to the bank.
Speaker 3: But in jail, gone, gone gone. That was a total
con She.
Speaker 2: Knew what she was doing, so what happened. So what
happened was is she gave she had nine ten dollar
tickets for the lottery, and she gave me one hundred dollars,
and so therefore I gave her ten dollars back and
she got two more tickets. And then she tried to
tell me that that hey, look, you know I already
paid for that, and she kept going out, Okay, I
have eighty dollars. Why don't I have eighty dollars now?
And so and so I had to sit there and
try to explain to her, and I went to you,
you checked the till.
Speaker 3: The till was fine, right, and then and then so
it took the manager to come out.
Speaker 2: And then what does she do the second the manager
comes out gives me the twenty dollars bill for the
two tickets.
Speaker 3: Well, yeah, she's the same bits that stole seventy dollars
from me. I accidentally gave her too much money two
weeks ago.
Speaker 4: I called her Alice said, I give you money already,
and she said no, and she took seventy.
Speaker 3: She was trying to fuck you over too. Yeah, and
it wasn't gonna happen. Oh you know, it's good. Oh,
I'm glad you stopped her fucking ass.
Speaker 2: Yeah, and so from now on, I won't serve it
like that, you know, because I just hadm okay, I'm
just getting a nice to him.
Speaker 3: No, because he spent a shiit a ton of money
out on that stuffy Well, motherfucker.
Speaker 2: We've got a huge theft going down right now. I'm
thinking just over six hundred dollars for the groceries. And
what happens is that we go over and we get
engaged with the person that kind of just looks like
that they're doing something not right. And so you start
having that conversation and she starts talking about do you
have store wine. Well, the thing about it is, though,
is that shortly after I said no, we sure don't
have a local store wine, then what she did was
she goes over into the deli and she whips out
these plastic bags and starts filling the plastic bags with
the stuff that's in the cart. And so now we've
got her coaxed in to go over there to the
self checkout. She said number five oh seven, and she's
going through the motions of ringing things up. But something's
gonna happen here. She's either going to walk out and
say I'm gonna go get my credit card. I'll be
right back. Or what she's gonna do. She's gonna make
up and look like she's gonna go through the motions
of pain, and then when when the machine doesn't work,
then she's gonna she's gonna she's gonna go ahead and
turn around and take take the food with her. So
I've seen this a thousand times before, and that's why
they stand out, because these criminals do the same exact thing.
Speaker 3: It doesn't matter who you are.
Speaker 2: We presently have the manager on duty in the self
checkout area right now to make sure that she does
not pull off a con artist kind of a run
where she goes, oh, I'm gonna go get my credit card.
So he's over there watching her, and you can't do it.
It feels like that you're blaming him of being a fief.
You've got to be able to have conversations, get engaged
to them and let him know that we're watching you.
That's it, We're watching you, and we really want you
to play on the up and up with us.
Speaker 3: She's broken everything up into two carts, is what she's done.
Speaker 2: And so so that makes me even wonder Now if
she's gonna grab one and go for the other one.
One of them is going to take off. And the
thing about it is, though, is that we have those
wheels that lock up. But as long as she's standing
there at that oh, she's starting to look around her.
Speaker 3: She's looking around to see what's going on. Oh okay,
she's looking okay.
Speaker 2: That's that's when they start looking over their shoulders to
find down if anybody's would watching them, because she'll grab
one of these carts and she'll take off with it
and leave the other one behind. Whatever it takes to
divert irritation. All right, here's the thing. She did exactly
what I predicted she was going to do.
Speaker 3: She was going to do that.
Speaker 2: Game where you just go outside and I'm going to
get my credit card. And she started to take one
of the cards with her, and my manager stopped him.
And so altogether, here's the official total of this five
hundred and sixteen dollars and thirty three cents. And that's
what she could have gotten out of here with if
I would not have come around the corner to see
her with the you know her fill in the bags.
Speaker 1: Please do not move, there's more CTCs coming right up. Hey,
thanks for coming back to CTCs.
Speaker 2: Transition Walk day number two out of three. Busy day
in the production room today. Oh my god. You know,
do these podcasts. It's not an overnight sensation. It's not
the adventure for all people. Although people do try it.
Everybody gives it one shot about five or six shows,
and then they give up on it.
Speaker 3: But today I was with.
Speaker 2: All Ego Ethan Page from the wwe' s NXT loved
his attitude.
Speaker 3: Man loved his attitude.
Speaker 2: Then I spent time with Chef George Duran talking about
things to cook in the backyard. I mean, July fourth
is over, and it's like, okay, so it's over. Now
we we're going to order food out. No still cook man,
get back there a grill or pull out the grid
off just part of the excitement. I mean, look, I
would talk to a spider if it said, hey, can
I be on your show?
Speaker 3: Yeah?
Speaker 2: I've never talked to a spider before. Let's do it.
Same is true about going to see us. Every person
that I spend time with I want to know their story.
I just wish I could record their stories. But usually
when you when you pull out a microphone, people are
offended or number two, they start acting, they're not themselves.
Speaker 3: It's not natural. So i'll see you in see us.
So our little friend came in. Huh.
Speaker 4: Yes, she came in after fucking with you yesterday. And
she gave me four tickets. Okay, scam one it was
a fifty dollars and the others I scanned and it
said result it's not in, which means.
Speaker 3: The drawing hadn't been yet. Yeah. Yeah, And I that
to her and she goes, no, no, no, no, no, no,
I don't know. I bought them all the same time.
Speaker 4: And I go, okay, I understand that, but this one
you bought two different times.
Speaker 3: Yeah, drawings. Yeah, what does that mean? So it means
the drawing hasn't come out of it? What does that mean?
Oh no? And I said, I can't explain it to
you any better than that we saw it. She wouldn't leave.
So I got my manager and he said the same thing,
and she's like, oh, what happened to the machine's wrong?
And I said, you did it. I don't know what
it's Wow. Wow, he's the same one I did, spending
in dollars to this do yep. Wow, we're in a
field trip.
Speaker 2: Today, we're back over here through this apartment complex. They
keep stealing our shopping carts. So far, on a very
ninety one hundred degree day, one hundred degree day, we've
now taken back twenty four cards and I'm about ready
to find out how many cars we've got here. In
just a second, I'm thinking there's still about ten or eleven.
Let's find out how many carts.
Speaker 3: That's eleven. It says that they're eleven, so that's actually
still another trip and a half.
Speaker 2: Oh god, one hour forty five minutes later, we just
pulled in with our last flow of carts. A total
of forty two altogether is what we brought over here,
one hundred and three degrees outside. And you can hear
to my voice, I'm shot the lifting and the pulling
and everything like that. So you know, I don't know, Yeah,
you wouldn't. Who else is going to go get it?
And it's not that you. You don't want to be
the superhero.
Speaker 3: I'm not.
Speaker 2: I just want carts, that's all I want. I want
carts because when our guests don't have carts and they
take it out on us, it is time to do
an official taste test This is really incredible looking from
Bondell b O N d u E L l E.
It's called a lunch bowl Mediterranean fusion. It's ready to
eat real plant, so it's gonna be very exciting to
find out what it's going to taste like.
Speaker 3: Once again, it's plant based. M I like it. I
like it. It's also got.
Speaker 2: It comes in three other flavors, one of them being
southeastern and one of them being Spanish. It's nice. The
only problem is what can be the opposite side of
the fence here. How is it going to affect the
inside you just experienced with Bill and I have have
been going through with that girl for the past two days.
Speaker 3: Yeah, I know, but she was only here telling me
like help me, help me. I was like, girl, what
did I do exactly? I mean?
Speaker 2: And then of all things, she buys it, and it
happens again and then and then so the gem ends
up spending what sixty bucks out of his own pockets
so bad, and.
Speaker 3: He was like low key mad, but then like he
kind of made it see like I'll always fine sixty
bucks out of his pocket.
Speaker 2: But I think this is that Mia and this girl
every day usually win three hundred and fifty to five
hundred dollars. So the numbers that that he pair or
she picked, it should be a good thing for you.
Speaker 3: M M yeah. I mean he says, all I want
to do is win sixty bucks. That's all I want
to do. Yeah. At least one thought, yeah exactly. I
feel like that's just the time for her to stop
playing a lottery. She spent so much money and you.
Speaker 2: Just got and then she comes out, but she was like,
I spent so much money, but then she spends another
one hundred.
Speaker 3: Yeah.
Speaker 2: I was like, girl, we ain't get that many.
Speaker 3: What kind of sits is you're getting down there at
that nail salon. I gotta be good for him for
her to get that. Yeah.
Speaker 1: Yeah, wow, please do not move. There's more CTCs coming
right up. Hey, thanks for coming back to CTCs.
Speaker 2: Transition Walk day number three out of four. Oh my god,
still two days here that I have to be on
that floor.
Speaker 3: The body's rocking. Man, Oh my god.
Speaker 2: I had to do some stuff in the podcast studio.
It's a seven day a week thing. Most people that
are in podcasting don't work that way. I'm just a freak.
It's the radio guy coming out in me. Some of
the episodes that I do actually require a lot of writing,
and so I use Saturdays as that moment where it's
time to put that pin on paper and then you
got to go produce it. You've got to get in there,
put the voice down, edit it, make sure that things
are ready to rock. And so it's no different than CS.
You got a prep for it. Man, you can't just
walk in there, especially in the crap we went through
last night, and all you can do always try to
set it aside.
Speaker 3: And try a new day and a new way solutions.
That's what it's all about. Every day.
Speaker 2: It's always a challenge. I have new things that I
have to learn about. Yeah, you learn new things, and
for one of them was just just happened in the
baby row. I walk in to Pickes to take back
some diapers. The next thing you know, a woman goes,
I don't know what baby number fives are? And I
looked at her and I went, you know, I don't
know if I'm the guy to ask that question, because
I've never changed a baby's diaper in my life. I
didn't get that in life, And so we're sitting there
looking at it, going on into Google trying to figure
out what is baby number five? Now you're probably listening going,
stupid idiot, what are you going to the baby row?
Speaker 3: Wow? Really bad moment here at the grocery store.
Speaker 2: We have a bar in our store, beer and wine bars,
and we've got a new manager over there, and she
likes to be in control of what's on that TV screen.
And so one of the guests was very politely asked
if he could change the channel because he didn't want
to watch motocross racing and she goes no, and he
goes no, seriously, come on, nobody watches this stuff.
Speaker 3: And she goes, this is my barbs. If you don't
like it, you can leave. And it's like oh, So
he gets up.
Speaker 2: He's pissed off and what is he doing now having
a conversation with a GM who's then going to go
and talk from her. That was an answer I didn't
expect to get from one of our young people on
the register. I said, Hey, you know you're leaving at
eight thirty, so how about at eight ten you grab
the vacuum cleaner clean out the lobbies as well as
everything back in CS.
Speaker 3: And she literally looked at me. Her eyes were wide open.
Speaker 2: She says, I don't know how to vacuum, and you
just sit there, you go, what what do you mean
you don't know how to vacuum? She says, I've never
done the vacuuming before in my house. I don't have
a vacuum, I said tonight, it's the first step of
your brand new beginning, all right, Jimmy.
Speaker 3: De gee, he's gonna try Sauerkraft for the very first time.
It's you can try. Here's your fok. I brought you
a four two. Yeah it is, oh bow here and
it would first got to smell it, all right? Mmm?
How big of the trump done you to get It's
a it's cabbage. Did this work? Yeah? That's all it
is pickled cabbage. Do you think, Jimmy, it's not bad?
Is it? I'm scared. It's not the worst thing, but
it might be good. It is. It's very good for you.
It is as a very nice and sour apt Yeah,
it does. That's what I like about the sour sorrow flair.
It's not that bad. That's really good.
Speaker 1: That's like the strong flair just hits you a bit
strongly at first.
Speaker 3: We could evolve with that. Yes, I do that's what
I do. That's kind so instead of having lenuce and
well because it's fermented, so it's yeah, what is that sausage? Alarmed?
Speaker 6: Oh yeah, once a flavor com zone.
Speaker 3: It's not that bad, it's good. But the first playerages
you look at talk, which I don't like. It scarcy
like the drop of a roller coaster. Transition Walk, Day
number four out of four.
Speaker 2: Inside this forest, come here for the transition walk because
you come here to listen, to participate with the universe.
Speaker 3: I'm nothing but a mustard seed. Everything around me.
Speaker 2: Is so large, these beautiful trees, the grass, the slow
moving stream, the hot summer sun. And what can I
do about it? The only thing I can do is
be grateful. And I think that's the same thing when
it comes to even being in CS, is that when
you're around people, I mean a community of people, every
single age, religion, belief, politically or just you know whatever.
You know, you're just a mustard seed. Now, how can
you turn that into fruit?
Speaker 3: Too heavy? Isn't it? Wow? Day number four? You until
I got my got on today, I'll see and see us.
Speaker 2: There are a lot of people inside this grocery store today.
Someone said that The reason why they're coming to the
store is basically to hang out with the air conditioner
as it is chilly as hell. And here, the thing
is is that people aren't going to the park. They're
not going to the lake because it is so hot outside.
So they said, oh, what the hell, why don't I
just go grocery shopping.
Speaker 3: To add fuel to the.
Speaker 2: Fire, we've just been hit by a theft ring a
total of six people coming in as individuals, and then
what they do is they circle the store, they gather
what they need, and then one by one they're going out.
But the thing about it is, though they're not leaving
the parking lot, so we've got security here and we
think that what they're doing is they're going to wait
a few minutes and then all six of them are
going to come back in here again and continue to
steal the stuff. And what they're getting toilet paper, paper, towel,
they're getting detergent, they're getting you know, those big item
things because you can sell it out a flea market.
I mean, trust me, they don't need nine different jugs
of detergent. Cets pet peeve of the week. When you're coworkers,
those that are on the register, decide that, oh it's boring,
I'm gonna go do some shopping while I'm here. So
then you have to have the conversation with them and
you look at them, you go, here's the thing. The
company that we work for, what's gonna happen is they're
going to find out that you like to shop during
the slow moments when they would say you could be blocking,
you could be vacuumting, you could be doing something, but
you're not going to shop because we're not going to
give you money to work here if you're shopping.
Speaker 1: Well, there you have it, another exciting edition of CTCs.
Speaker 2: The ups, the downs, the twists, the spins, stumbles, the
oh my gods.
Speaker 3: And what I'm not lying to you. I'm not stealing
that product. What are you talking about? Give me someone
I can talk to. You're making sounds and accusations that are.
Speaker 1: Just totally false, right right, Okay, Hey, do me a favorite,
create your own podcast.
Speaker 2: That's what I'd love about today's modern day businesses.
Speaker 1: When you let us inside your office, your four walls,
we get to identify with your wizard behind the curtain.
I'll see you next week.