WEBVTT 1 00:00:05.120 --> 00:00:10.400 Ripped up so you don't have. 2 00:00:13.080 --> 00:00:13.279 Run. 3 00:00:13.679 --> 00:00:14.759 Just as fast as. 4 00:00:14.599 --> 00:00:17.640 We can, Shooter is gonna help. 5 00:00:17.920 --> 00:00:20.719 Come man, this is. 6 00:00:20.679 --> 00:00:25.679 The Troubleshooter Show. No Tom Martinez, Welcome, Welcome to the 7 00:00:25.800 --> 00:00:27.800 only show if it's kind. We're here to solve problems, 8 00:00:27.839 --> 00:00:31.239 answer questions, take complaints. We're here to make your life 9 00:00:31.239 --> 00:00:33.600 a little bit better. I am so happy to be 10 00:00:33.679 --> 00:00:36.520 here in the new year. To my left, my beautiful wife, 11 00:00:36.600 --> 00:00:40.320 Susannason studio with me, Deputy Bow sitting across from me. 12 00:00:40.799 --> 00:00:44.759 Our guest today, Bob Logan, plumb Line Services. Bob, I 13 00:00:44.759 --> 00:00:46.799 don't think we were talking a little before the show. 14 00:00:47.039 --> 00:00:49.640 I don't think we've actually laid eyes on each other. 15 00:00:49.880 --> 00:00:53.759 We've spoken at least monthly, yes, but we have not 16 00:00:53.880 --> 00:00:56.039 laid eyes that. You didn't think I worked here anymore. 17 00:00:56.079 --> 00:00:58.359 I wasn't even sure, you know, I've been in Tom's 18 00:00:58.359 --> 00:01:01.759 studio at his house. But yeah, it's good see you 19 00:01:01.880 --> 00:01:02.399 and Susan. 20 00:01:02.600 --> 00:01:05.599 It's great to see you. Man. Plumbline Services. We'll talk 21 00:01:05.640 --> 00:01:07.719 about some of the specials they have and what's going 22 00:01:07.760 --> 00:01:11.439 on and the home services realm. And it's got to 23 00:01:11.480 --> 00:01:14.799 be a busy time. Actually, it really just started getting cold. 24 00:01:15.079 --> 00:01:17.680 I mean, this has been a very unique end of December, 25 00:01:17.680 --> 00:01:20.159 wouldn't you agree it is it's. 26 00:01:20.040 --> 00:01:22.280 Been so mild for the start of the winter. 27 00:01:22.400 --> 00:01:26.280 And you know, the furnace and air conditioning business is 28 00:01:26.560 --> 00:01:29.640 ironic because people that live in Colorado know the colds 29 00:01:29.640 --> 00:01:31.480 come in, they know when the heats coming, but they 30 00:01:31.519 --> 00:01:35.640 always wait and so hey constantly. Once this cold weather 31 00:01:35.719 --> 00:01:38.719 really hits, our phones will just explode. So if you 32 00:01:38.760 --> 00:01:42.200 have any needs at all, whether it's a maintenance tuning up, 33 00:01:42.239 --> 00:01:44.840 you know, anything, or if you're looking at replacing now 34 00:01:44.840 --> 00:01:46.840 it's when you're gonna get those best deals once the 35 00:01:47.359 --> 00:01:51.280 once the cold hits, our phones are gonna be blowing up, 36 00:01:51.280 --> 00:01:53.840 and everybody, all of our competitors and us are gonna 37 00:01:53.840 --> 00:01:54.560 be super busy. 38 00:01:54.640 --> 00:01:57.359 All right, listen, everybody out there. We've got open lines 39 00:01:57.400 --> 00:01:59.879 while we've got closed open lines. Three oh three March. 40 00:02:00.120 --> 00:02:02.680 You know, if you had a problem over the weekend, 41 00:02:02.680 --> 00:02:05.439 you got ripped off. Maybe you think of problems coming up. 42 00:02:05.640 --> 00:02:08.479 Maybe you're dealing with a bad contractor that won't show up, 43 00:02:08.520 --> 00:02:11.080 finish the job, never showed up. Maybe you got a 44 00:02:11.159 --> 00:02:13.680 landlord did quite frankly, he's a pisa. You know what 45 00:02:13.719 --> 00:02:16.360 I'm saying you name it. That's what we're here for. 46 00:02:16.560 --> 00:02:20.560 Over three hundred million dollars so far in cash, merchandise, 47 00:02:20.639 --> 00:02:24.680 exchanges and refunds literally directly due to this show. So 48 00:02:24.800 --> 00:02:27.280 now is the time to call it is a new year. 49 00:02:27.319 --> 00:02:31.199 We've got a lot cooking around the Troubleshooter Show this year, 50 00:02:31.199 --> 00:02:33.199 and I mean a lot, Bob. I want to go 51 00:02:33.280 --> 00:02:35.879 back to you on something. You guys came out to 52 00:02:35.960 --> 00:02:38.800 our house on that ninety three or free. And I 53 00:02:38.840 --> 00:02:41.280 always bring this up when you're on the air. I'm 54 00:02:41.319 --> 00:02:44.000 always skeptical of anything like that, Like, how does a 55 00:02:44.039 --> 00:02:48.599 plumbing company send out somebody for ninety three bucks. You've 56 00:02:48.599 --> 00:02:51.319 got the truck, you've got the gas insurance, you overhead 57 00:02:51.360 --> 00:02:53.840 all that to come out and try to clear our drain, 58 00:02:54.000 --> 00:02:56.879 and if you can't clear it, you don't charge us anything. 59 00:02:57.120 --> 00:02:57.639 That's correct. 60 00:02:57.680 --> 00:03:00.639 In our case, you came out, you know, it took 61 00:03:00.680 --> 00:03:03.159 maybe an hour hour and a half and they put 62 00:03:03.159 --> 00:03:05.319 the snake down or whatever the name of it is, 63 00:03:05.560 --> 00:03:08.159 and they cleared it and charged me ninety three bucks. 64 00:03:08.599 --> 00:03:11.719 It's just an amazing service. I don't even understand how 65 00:03:11.759 --> 00:03:13.960 you do it. I don't understand how you make money. 66 00:03:13.960 --> 00:03:17.039 At it, So just explain that to people. I mean, 67 00:03:17.080 --> 00:03:20.000 I know it's somewhat of a loss leader, but seriously. 68 00:03:19.840 --> 00:03:20.919 It is a lost leader. 69 00:03:20.960 --> 00:03:23.080 And you know, if we run enough drain lines, we're 70 00:03:23.120 --> 00:03:24.800 going to come across broken lines and be able to 71 00:03:24.800 --> 00:03:27.400 help out those customers. But you know, I tell every 72 00:03:27.439 --> 00:03:30.199 one of my technicians it doesn't matter if they're an electrician, 73 00:03:30.719 --> 00:03:33.759 furnace and air conditioning technician, drained technician, plumber, it doesn't matter. 74 00:03:34.360 --> 00:03:39.319 Their number one responsibility is to win that client for life. 75 00:03:39.800 --> 00:03:42.039 Show them what a great company we are. Blow their 76 00:03:42.080 --> 00:03:45.319 minds with an outstanding customer service experience, let them know 77 00:03:45.319 --> 00:03:48.520 about the other services that we offer. And maybe we 78 00:03:48.599 --> 00:03:51.120 charge twenty one dollars, maybe we charge ninety three, maybe 79 00:03:51.120 --> 00:03:52.360 we do it for free that day. 80 00:03:52.560 --> 00:03:55.439 And then something breaks in the future, even if it's 81 00:03:55.479 --> 00:03:58.199 outside of that, like their furnace isn't working, or their 82 00:03:58.280 --> 00:04:00.599 air conditioner they go to turn it on five months 83 00:04:00.599 --> 00:04:02.879 and it's not working. They know who to call because 84 00:04:02.919 --> 00:04:05.280 you just prove to them what kind of company you are. 85 00:04:05.400 --> 00:04:07.520 That's that's the whole goal I want to I want 86 00:04:07.560 --> 00:04:11.439 to just show them when an outstanding customer service oriented company, 87 00:04:11.479 --> 00:04:15.000 we are the kind of employees that that work here. 88 00:04:15.159 --> 00:04:17.920 If you guys still put stickers on the furnace and stuff, 89 00:04:18.279 --> 00:04:20.199 we do. I think I have a plumb line sticker 90 00:04:20.240 --> 00:04:22.079 on one on my on my furnace. 91 00:04:21.800 --> 00:04:25.639 On furnaces, water heaters, in electrical panels, on valves. 92 00:04:25.680 --> 00:04:27.160 Because here's the thing. 93 00:04:27.160 --> 00:04:30.120 When you're in a panic situation, when you're water heaters leaking, yeah, 94 00:04:30.160 --> 00:04:33.560 your or your electricity is going out, Yeah, you're not 95 00:04:33.639 --> 00:04:36.519 thinking about who to call or or going online. You 96 00:04:36.560 --> 00:04:38.680 want a number right there. And so so if you 97 00:04:38.759 --> 00:04:40.800 go downstairs and there's water in your basement and you 98 00:04:40.839 --> 00:04:43.000 see the plumb line name and our phone number, it 99 00:04:43.040 --> 00:04:44.319 makes it easy for our clients. 100 00:04:44.519 --> 00:04:46.639 Did you see the report? You and I have talked 101 00:04:46.639 --> 00:04:49.519 about this quite a bit. College enrollments down big time. 102 00:04:50.879 --> 00:04:52.759 Have you read some of this stuff? Do you stay 103 00:04:52.800 --> 00:04:54.000 on top of that like I do. 104 00:04:54.199 --> 00:04:56.279 Probably not as much as you do, but I do 105 00:04:56.319 --> 00:04:57.360 stay on top of it. Yes. 106 00:04:57.720 --> 00:05:01.199 So it's getting to the point where I think people 107 00:05:01.279 --> 00:05:05.199 are actually realizing going into a service oriented business or 108 00:05:05.240 --> 00:05:06.600 a trade like plumbing. 109 00:05:06.839 --> 00:05:07.959 I mean, let's face it. 110 00:05:07.959 --> 00:05:12.399 A good licensed plumber can easily make two hundred thousand plus. 111 00:05:12.439 --> 00:05:13.519 I mean, would you agree with. 112 00:05:13.480 --> 00:05:15.360 That maybe not easily, but they can. 113 00:05:15.519 --> 00:05:18.000 Yes, Oh, I mean a good one that's a massive plumber. 114 00:05:18.120 --> 00:05:20.839 Certainly, six figures is not out of the question for 115 00:05:20.920 --> 00:05:23.519 most plumbers, electricians HVAHVAC. 116 00:05:23.600 --> 00:05:25.399 So I mean literally, if you know how to go 117 00:05:25.439 --> 00:05:28.319 and you know, pull the permits and install properly, you 118 00:05:28.360 --> 00:05:30.720 can make some big bucks. Now, yes, and you have 119 00:05:30.959 --> 00:05:33.959 zero Does plumb line pay for that? If someone comes 120 00:05:33.959 --> 00:05:36.519 to you as like a journeyman or someone starting off, 121 00:05:36.800 --> 00:05:39.079 do you guys actually pay for the school to bring 122 00:05:39.160 --> 00:05:42.079 them from zero to hero? Well, not necessarily zero, you 123 00:05:42.120 --> 00:05:42.600 know what I mean. 124 00:05:42.920 --> 00:05:46.199 We do, and actually they you know, in many cases 125 00:05:46.240 --> 00:05:49.639 they come with no experience and depending on whether they 126 00:05:49.639 --> 00:05:52.000 want to go down the plumbing path or first and 127 00:05:52.040 --> 00:05:53.759 air conditioning HVAC. 128 00:05:55.240 --> 00:05:57.040 Electricians will will. 129 00:05:56.800 --> 00:05:59.360 Take them down that path, will pay for their apprenticeship, 130 00:06:00.199 --> 00:06:03.639 they'll earn while they're learning, and will help them get 131 00:06:03.639 --> 00:06:06.360 their journeyman's and their master's license, will pay. 132 00:06:06.199 --> 00:06:08.399 For I have said this forever. I don't think college 133 00:06:08.439 --> 00:06:11.040 is for everybody. In my family is a perfect example, 134 00:06:11.399 --> 00:06:12.360 I mean really it is. 135 00:06:12.680 --> 00:06:13.839 My daughter is. 136 00:06:13.759 --> 00:06:16.959 Getting ready to graduate law school and take the bar 137 00:06:17.079 --> 00:06:19.680 at the age of twenty three, and you know, I 138 00:06:19.720 --> 00:06:22.240 try to. I speak very highly of her, but she 139 00:06:22.439 --> 00:06:25.920 will be the youngest ever in Wyoming when she does that. 140 00:06:26.000 --> 00:06:29.519 She'll be practicing aw here. But that's incredible. But then 141 00:06:29.560 --> 00:06:31.600 on the other side of the spectrum, my son's been 142 00:06:31.639 --> 00:06:34.480 working at Walmart since he was sixteen and he's a 143 00:06:34.519 --> 00:06:37.600 store lead in Nebraska. So I mean, the differences in 144 00:06:37.680 --> 00:06:40.879 the different paths are crazy, and the money's crazy. If 145 00:06:41.120 --> 00:06:43.639 it doesn't matter which one you look at, they're both 146 00:06:43.720 --> 00:06:47.040 killing it for their age. It's absolutely unbelievable. But my 147 00:06:47.160 --> 00:06:50.360 point is in my route was never college. It just 148 00:06:50.399 --> 00:06:53.199 simply wasn't. I believe you went, but you never used 149 00:06:53.199 --> 00:06:53.800 your degree. 150 00:06:54.000 --> 00:06:56.920 Well, I never finished college, finished two and a half 151 00:06:57.040 --> 00:07:00.000 years and college wasn't my thing. I wasn't a good student. 152 00:07:00.199 --> 00:07:02.600 I wasn't disciplined at the time, had a lot of life. 153 00:07:02.839 --> 00:07:05.920 Lessons to learn, But I grew I grew up in 154 00:07:05.920 --> 00:07:08.959 a family where both of my parents had master's degrees, 155 00:07:09.240 --> 00:07:10.079 And I think it's. 156 00:07:09.959 --> 00:07:11.720 Something with the age. I say this a lot. 157 00:07:11.759 --> 00:07:15.279 In fact, Suzanne you have about Martino, because they're kind 158 00:07:15.279 --> 00:07:16.120 of in the same. 159 00:07:15.920 --> 00:07:17.079 Age, the same generation. 160 00:07:17.279 --> 00:07:20.319 Mark that college was so important to my parents when 161 00:07:20.360 --> 00:07:24.279 I didn't education yeah, the formal education was almost like, 162 00:07:24.600 --> 00:07:27.360 you know, oh no, he's not going to college. That's horrible. 163 00:07:27.399 --> 00:07:29.759 You know, it's the status thing. Am I think it. 164 00:07:29.759 --> 00:07:33.959 Is a status and I think till this day a 165 00:07:34.000 --> 00:07:36.279 lot of people look at it that way, which I 166 00:07:36.399 --> 00:07:39.680 find crazy because to me, it's nothing but in doctoration. 167 00:07:39.839 --> 00:07:45.120 In doctoration, I don't think that having a formal education 168 00:07:46.160 --> 00:07:48.959 is that important when it comes to a lot of things. 169 00:07:49.120 --> 00:07:52.399 I understand a lawyer or a doctor some people have 170 00:07:52.480 --> 00:07:55.519 to have. Yeah, and you do have to learn different things. 171 00:07:55.560 --> 00:07:58.000 I mean, your vocabulary will be better. There's a lot 172 00:07:58.000 --> 00:07:59.959 of good things about college, there's no doubt about it. 173 00:08:00.560 --> 00:08:03.519 But to say that people go to trade route HVAC 174 00:08:04.120 --> 00:08:07.120 or plumbing, talk radio, whatever you want to call it, 175 00:08:07.160 --> 00:08:09.959 if they go a different route, I just don't see 176 00:08:10.000 --> 00:08:12.920 any issue with it. And a lot of these people 177 00:08:13.360 --> 00:08:15.439 I don't want to use names. I'll just say Brendan 178 00:08:15.519 --> 00:08:18.000 the first name. I mean, he's got loans of what 179 00:08:18.120 --> 00:08:21.279 one hundred and fifty two hundred thousand dollars coming out 180 00:08:21.319 --> 00:08:23.600 of his masters. I mean, we know a kid that's 181 00:08:23.600 --> 00:08:26.000 going to be paying that off forever. We have people 182 00:08:26.079 --> 00:08:28.360 come in here that are attorneys. I'm not going to 183 00:08:28.399 --> 00:08:31.480 say which ones it still have student loans and they're 184 00:08:31.519 --> 00:08:34.279 not going away for another ten or fifteen years. I mean, 185 00:08:34.320 --> 00:08:37.320 it's like having a very small mortgage payment each month. 186 00:08:38.039 --> 00:08:42.200 Yeah, the price of higher education is unbelievable right now. 187 00:08:42.200 --> 00:08:44.279 And I'm all about higher education. 188 00:08:44.360 --> 00:08:47.120 I think a formal education is fantastic for the right 189 00:08:47.159 --> 00:08:51.600 person and for the right you know, careers. But there's 190 00:08:51.679 --> 00:08:54.440 so many other opportunities outside of that, and not just 191 00:08:54.480 --> 00:08:57.919 in our trades, you know, construction or but there's there's 192 00:08:57.919 --> 00:09:00.399 so many opportunities outside of college. And so I think 193 00:09:00.559 --> 00:09:03.639 I think we need to celebrate the gifts that everybody has, 194 00:09:03.759 --> 00:09:06.840 the uniqueness. I like how you put that everybody is 195 00:09:06.919 --> 00:09:10.879 unique exactly and uh and and they all have abilities. 196 00:09:11.320 --> 00:09:14.039 And you know when when when I didn't graduate, or 197 00:09:14.080 --> 00:09:16.080 at least, let me back up when I when I 198 00:09:16.080 --> 00:09:18.919 went to high school, it was expected that if you 199 00:09:18.960 --> 00:09:21.279 don't go to college and get a degree, you will 200 00:09:21.279 --> 00:09:21.879 fail in life. 201 00:09:21.960 --> 00:09:24.000 Yeah, or you're going into the military. I mean it 202 00:09:24.080 --> 00:09:25.279 was kind of two routes. 203 00:09:25.399 --> 00:09:27.320 And I'm glad you mentioned the military. 204 00:09:27.399 --> 00:09:30.039 What a what a great path my son took that path, 205 00:09:30.120 --> 00:09:32.399 he was really Yes, he has marine for six years. 206 00:09:32.799 --> 00:09:33.960 Now works at Lockheed. 207 00:09:34.559 --> 00:09:35.120 Wow. 208 00:09:35.639 --> 00:09:39.320 But I didn't know that, but never took the college 209 00:09:39.320 --> 00:09:43.559 path either, So it's uh, you know, again, depending on 210 00:09:43.600 --> 00:09:45.720 the person and and the path they want to take, 211 00:09:46.000 --> 00:09:47.879 there's so many different directions. 212 00:09:47.480 --> 00:09:49.919 To ma Tree real quick, man, I don't know anything 213 00:09:49.960 --> 00:09:53.679 about your education. Do you mind me asking? No, go ahead, 214 00:09:54.000 --> 00:09:54.960 I asked, what is it? 215 00:09:55.519 --> 00:09:57.440 Do you have a formal education or do you have 216 00:09:57.480 --> 00:09:58.480 a master's degree? 217 00:09:58.480 --> 00:09:58.559 What? 218 00:09:58.559 --> 00:09:59.600 Do you have a bachelor's? 219 00:10:00.159 --> 00:10:03.000 Yeah? So I went to CSU. I had two majors, 220 00:10:03.080 --> 00:10:07.200 one in economics, another one in neuropsychology, and the plane 221 00:10:07.200 --> 00:10:09.679 at the time was to go to law school after graduation. 222 00:10:10.399 --> 00:10:12.360 And then I spent a few days on the job 223 00:10:12.440 --> 00:10:14.799 with actual lawyers, and I thought, well, I'm just gonna 224 00:10:15.000 --> 00:10:18.039 die of Borio, you know, And if I got into 225 00:10:18.080 --> 00:10:19.559 a more exciting field. 226 00:10:19.200 --> 00:10:22.159 And now you're filing lawsuits, which is ironic on my 227 00:10:22.240 --> 00:10:25.399 own just as a hobby. Yeah, you sound like me 228 00:10:25.639 --> 00:10:26.480 just for the hell of it. 229 00:10:27.200 --> 00:10:30.120 So yeah, so, you know, the only exciting part of 230 00:10:30.200 --> 00:10:33.000 law seemed to be criminal. But then I talked to 231 00:10:33.039 --> 00:10:34.919 a bunch of those guys and I didn't want to 232 00:10:34.919 --> 00:10:37.960 have anything to do with a clientele or the ability 233 00:10:38.000 --> 00:10:40.480 to collect or even the personal danger that you encounter 234 00:10:40.559 --> 00:10:43.480 will work with those people. So so I decided to 235 00:10:43.519 --> 00:10:44.759 get into garbage. 236 00:10:45.000 --> 00:10:47.639 All right, and we'll touch base on that. When he 237 00:10:47.679 --> 00:10:50.080 says garbage, he really means it. Three oh three seven 238 00:10:50.159 --> 00:10:53.080 one three eight two five five. We got lines open. 239 00:10:53.200 --> 00:10:54.919 I gotta go take a break right now. 240 00:10:54.960 --> 00:11:03.879 Three oh three, Martino, go with a sure thing Denver's 241 00:11:03.919 --> 00:11:06.200 best roofer Excel Roofing dot com. 242 00:11:06.240 --> 00:11:09.519 You don't pay a cent until you're content than. 243 00:11:11.639 --> 00:11:14.840 Time for an insurance check up, free, no obligation comparison 244 00:11:14.960 --> 00:11:18.519 call Compass Insurance. Pay too much your coverage at dozens 245 00:11:18.559 --> 00:11:21.279 of insurance companies find out now three oh three seven 246 00:11:21.360 --> 00:11:24.200 seven to one help. You'll think you're his only customer 247 00:11:24.240 --> 00:11:26.480 when you choose Frank durand the real estate Man dot 248 00:11:26.519 --> 00:11:29.840 com to list your home with Remax Alliance three oh 249 00:11:29.879 --> 00:11:33.960 three nine two zero sixteen twenty two all right. 250 00:11:34.000 --> 00:11:36.360 Three o three seven one three a two five five. 251 00:11:36.399 --> 00:11:38.519 I was talking to Dmitri during the break. By the way, 252 00:11:38.519 --> 00:11:41.559 you can go to troubleshooter dot com or I'm sorry, 253 00:11:41.759 --> 00:11:44.080 that'll bring you, of course to referral list. But you 254 00:11:44.159 --> 00:11:47.200 can go to YouTube dot com and you can actually 255 00:11:47.279 --> 00:11:49.799 put in Troubleshooter Network and you can watch us, listen 256 00:11:49.840 --> 00:11:52.600 to us during the breaks, and that's kind of just 257 00:11:52.679 --> 00:11:54.960 another thing to go. But three O three seven one 258 00:11:55.000 --> 00:11:56.960 three A two five five, we have two lines open 259 00:11:57.000 --> 00:11:59.759 three oh three Martino. But I was talking to Dmitri 260 00:12:00.639 --> 00:12:03.600 and he is literally in the recycling business, and I 261 00:12:03.679 --> 00:12:06.600 asked him, I said, now, come on, I've always thought 262 00:12:06.600 --> 00:12:10.639 that most people. I'm not talking the garbage guy said it, 263 00:12:10.679 --> 00:12:12.840 come pick your garbage up. But the guys that run 264 00:12:12.879 --> 00:12:16.120 these companies, I always thought they were all mob connected. 265 00:12:16.159 --> 00:12:17.600 Now come on, give me the skinny. 266 00:12:17.840 --> 00:12:20.320 I mean we've all heard about, you know, New York City, 267 00:12:20.399 --> 00:12:22.759 or of course you go over to Italy. You know, 268 00:12:22.879 --> 00:12:26.200 the garbage was literally the mob. I mean that was it. 269 00:12:26.240 --> 00:12:29.000 Is it still that way? Is it like that in Colorado? 270 00:12:29.080 --> 00:12:30.279 Are they gangsters or what? 271 00:12:30.480 --> 00:12:30.679 Man? 272 00:12:31.039 --> 00:12:31.080 No? 273 00:12:31.279 --> 00:12:34.480 I think it was ever like that in Colorado. I 274 00:12:34.519 --> 00:12:38.200 mean we were never a stronghold for the East Coast families. 275 00:12:38.240 --> 00:12:40.159 I mean, we had the small domes over here, as 276 00:12:40.200 --> 00:12:43.200 bon knows well, but it seems like they never got 277 00:12:43.240 --> 00:12:46.799 into garbage. The garbage and recycling industry on the East 278 00:12:46.840 --> 00:12:51.159 Coast had been really dominated by the syndicate. 279 00:12:51.240 --> 00:12:52.559 The syndicate. 280 00:12:52.679 --> 00:12:56.759 That's nice, but you know, the FBI did a really 281 00:12:56.799 --> 00:12:59.919 good job breaking that up in the mid to late nineties. 282 00:13:00.320 --> 00:13:02.840 There was actually where the Rico Act came right, was 283 00:13:02.879 --> 00:13:04.679 echoing after Teflon don there. 284 00:13:04.879 --> 00:13:07.039 Well, I don't know the origins of the Rico Act, 285 00:13:07.120 --> 00:13:10.480 but that was certainly used, you know, with great effect 286 00:13:10.519 --> 00:13:13.480 against some of these actors. And there was a time 287 00:13:13.519 --> 00:13:16.360 that the famous case out of New York City where 288 00:13:16.519 --> 00:13:19.000 there used to be a big garbage company called BFI. 289 00:13:19.360 --> 00:13:21.600 You may remember, I've heard of BFI. Yeah, Well, they 290 00:13:21.720 --> 00:13:24.480 had an office in New York City that was staffed 291 00:13:24.799 --> 00:13:29.159 with many many actual FBI agents wow to be salespeople. 292 00:13:29.759 --> 00:13:31.399 And it was that corrupt. 293 00:13:31.440 --> 00:13:32.399 It was that corrupt. 294 00:13:32.519 --> 00:13:33.360 That's incredible. 295 00:13:33.480 --> 00:13:34.480 A lot of busts. 296 00:13:34.559 --> 00:13:37.200 But you don't think right now in Colorado, you know, 297 00:13:37.279 --> 00:13:40.440 you want some you want a problem disposed of. You 298 00:13:40.480 --> 00:13:43.000 can't call up waste management. What are you thinking here? 299 00:13:43.240 --> 00:13:43.360 Now? 300 00:13:43.519 --> 00:13:46.399 They're pretty much just legitimate companies operating a bus. 301 00:13:46.600 --> 00:13:48.240 Make a ton of money, don't you make a. 302 00:13:48.159 --> 00:13:51.240 Ton of money? They're huge publicly traded companies. The massive 303 00:13:51.480 --> 00:13:55.720 republic and waste management and waste connections, those are the 304 00:13:55.840 --> 00:13:59.480 really really big eight hundred pound corollism. I don't need 305 00:13:59.519 --> 00:14:00.720 to be involved, you know. 306 00:14:00.840 --> 00:14:06.840 Speaking speaking of waste James, got a problem with waste management. James. 307 00:14:06.879 --> 00:14:07.399 What's going on? 308 00:14:07.480 --> 00:14:07.679 Man? 309 00:14:10.039 --> 00:14:12.919 Hello closer? How are you James? 310 00:14:13.360 --> 00:14:14.159 How's your new year? 311 00:14:14.240 --> 00:14:14.399 Sir? 312 00:14:18.240 --> 00:14:19.879 Yes, James, go ahead, you can speak. 313 00:14:20.960 --> 00:14:24.759 Yeah, I'm calling about this issue on having with waste 314 00:14:24.919 --> 00:14:26.279 connections of Colorado. 315 00:14:26.440 --> 00:14:28.320 Waste connection or waste management. 316 00:14:28.840 --> 00:14:31.480 No waste connection got it of Colorado? 317 00:14:31.559 --> 00:14:33.120 Yep, we know who they are. Go ahead. 318 00:14:34.039 --> 00:14:38.440 Anyway, I received a notice from them after cantling my 319 00:14:38.600 --> 00:14:41.399 service with him, that they're going to charge me thirty 320 00:14:41.440 --> 00:14:44.240 two dollars for cantling my service with him. 321 00:14:45.399 --> 00:14:48.159 Well, what is the terms? I mean when you signed up? 322 00:14:48.279 --> 00:14:50.840 Is there something they're pointing to that you agreed to? 323 00:14:51.320 --> 00:14:53.600 Was the original contract? Is that what it said? 324 00:14:54.440 --> 00:14:56.559 I asked them for a contract and they say I 325 00:14:56.559 --> 00:14:59.080 don't have a contract with them. I've been with them 326 00:14:59.080 --> 00:15:00.720 ever since they've been Colorado. 327 00:15:01.080 --> 00:15:03.720 Well I wouldn't if they don't have a contract, saying, 328 00:15:03.759 --> 00:15:06.679 and you never agreed? Do you pay your bills online 329 00:15:06.720 --> 00:15:08.440 with them? Do you send them a check? How have 330 00:15:08.519 --> 00:15:10.720 you been paying? I'm trying to figure out if you 331 00:15:10.799 --> 00:15:15.320 ever agreed to this cancelation fee, and the other. 332 00:15:15.159 --> 00:15:18.759 Part is bills online with them monthly. I was paid 333 00:15:18.840 --> 00:15:22.360 up to date, Yeah, I still had about four days 334 00:15:22.440 --> 00:15:26.720 left on the In fact, I canceled on the twenty 335 00:15:26.799 --> 00:15:32.759 third to cancel my service starting one January of two thousand. 336 00:15:32.799 --> 00:15:35.799 Tis hey, do they actually say it's a cancelation fee? 337 00:15:35.840 --> 00:15:39.039 Are they saying it's like a pickup fee because they've 338 00:15:39.039 --> 00:15:41.480 got to come out and get their trash bins or whatever, 339 00:15:41.720 --> 00:15:43.240 you know, whatever equipment you have. 340 00:15:44.080 --> 00:15:46.679 They told me it was a cancelation fee. 341 00:15:46.600 --> 00:15:49.120 But they couldn't point to anything. See, here's what I'm 342 00:15:49.159 --> 00:15:51.679 worried about. And I'm not really worried about it. I 343 00:15:51.720 --> 00:15:54.080 think we can probably take care of this for you, 344 00:15:54.159 --> 00:15:57.320 but I'm not sure. But here's what I'm thinking. You 345 00:15:57.519 --> 00:16:00.320 possibly agreed sometime when you set up to do that 346 00:16:00.440 --> 00:16:04.759 bill pay online. You know terms and conditions that all 347 00:16:04.799 --> 00:16:06.799 of us, whether you download an app or you go 348 00:16:06.879 --> 00:16:09.320 to a certain website. My god, if you look at 349 00:16:09.360 --> 00:16:12.879 Microsofts or Google's, I mean, it's eight four hundred and 350 00:16:12.919 --> 00:16:16.840 sixty two pages. It's absolutely insane what you have agreed to, 351 00:16:17.320 --> 00:16:19.759 never knowing if you agree to or not. But I'm 352 00:16:19.759 --> 00:16:22.639 gonna ask Dmitri. I mean, we've had this before. Have 353 00:16:22.799 --> 00:16:24.960 we had any luck getting rid of the thirty two 354 00:16:25.000 --> 00:16:25.639 dollars fee? 355 00:16:26.240 --> 00:16:28.720 Now, we've had calls like this before. I think James 356 00:16:28.799 --> 00:16:30.799 is about the third or fourth caller in the past 357 00:16:30.840 --> 00:16:33.879 few months that I remember the same exact problem. But 358 00:16:34.080 --> 00:16:37.519 you know, usually other haulers do this too. It's really common. 359 00:16:37.559 --> 00:16:40.639 They get these tiny little nuisance fees of thirty thirty two. 360 00:16:41.559 --> 00:16:44.039 We've told everybody just to disregard it. 361 00:16:44.720 --> 00:16:47.600 How would you possibly collect on it? It would cost them, 362 00:16:47.919 --> 00:16:50.840 it would cost him more to turn it. There's not 363 00:16:50.919 --> 00:16:53.039 a collection company in the world that's going to take 364 00:16:53.080 --> 00:16:57.679 thirty two bucks. And unless they get a judgment against you, James, 365 00:16:58.080 --> 00:17:01.759 unless they get into judgment two dollars, yeah, there's enough, 366 00:17:01.799 --> 00:17:03.399 That's what I mean. If they bring you to court, 367 00:17:03.440 --> 00:17:07.319 there's no way. It's crazy, man. But here's the problem. 368 00:17:07.880 --> 00:17:10.400 Can they automatically bill you or you set up on 369 00:17:10.480 --> 00:17:12.880 auto payments where they've already taken the money? 370 00:17:14.279 --> 00:17:17.920 No, I have a setup where I have a one 371 00:17:17.960 --> 00:17:21.279 time payment every time I go online. They have excellent 372 00:17:21.720 --> 00:17:23.559 so they can't take it and I have to do 373 00:17:23.640 --> 00:17:24.160 the payment. 374 00:17:24.319 --> 00:17:26.079 So there's no way they can take it from you 375 00:17:26.279 --> 00:17:28.200 draw it. Yeah, there's no way they can take it 376 00:17:28.240 --> 00:17:30.400 from you, as far as you know that. Yeah, I 377 00:17:30.400 --> 00:17:33.880 wouldn't pay it if it was me. I simply wouldn't 378 00:17:33.920 --> 00:17:37.039 pay it. If they can't point to any contracts you signed, 379 00:17:37.279 --> 00:17:40.200 or any terms or any conditions where you agreed to it, 380 00:17:40.759 --> 00:17:42.880 I wouldn't pay it. In fact, even if they did 381 00:17:42.920 --> 00:17:46.720 sneak something in on their website, I still wouldn't pay it. 382 00:17:46.720 --> 00:17:50.079 It's what I call an uncollectible amount. They're banking in 383 00:17:50.160 --> 00:17:53.319 my opinion on people just simply paying it. I mean 384 00:17:53.359 --> 00:17:55.359 they might as well. They might as well make it 385 00:17:55.400 --> 00:17:58.200 fifty four dollars. I mean, it really doesn't matter. It's 386 00:17:58.200 --> 00:18:01.480 so arbitrary. Bob Logan, any comments on it, man, I 387 00:18:01.480 --> 00:18:03.640 mean you're a big you know, plumb Line is one 388 00:18:03.680 --> 00:18:08.359 of the if not the largest place or home services 389 00:18:08.400 --> 00:18:12.240 company in Colorado. And I know you guys have monthly things. 390 00:18:12.519 --> 00:18:15.440 You guys, what are they called? What is your monthly service? 391 00:18:15.480 --> 00:18:18.839 It's it's a VIP membership. And if someone wants to cancel, 392 00:18:18.920 --> 00:18:20.400 do you guys charge a cancelation? 393 00:18:20.759 --> 00:18:24.359 We never charge a cancelation if they're silly, if they 394 00:18:24.480 --> 00:18:27.880 order something, unless it's a special product and they decided you. 395 00:18:27.839 --> 00:18:28.880 Know, yeah, I gotcha. 396 00:18:28.920 --> 00:18:30.640 Hey, we're gonna cancel. We're not going to hold them 397 00:18:30.680 --> 00:18:33.079 to it. We never do that. But and that's right. 398 00:18:33.079 --> 00:18:37.400 I understand companies like Waste Connections doing this. But my concern, 399 00:18:37.480 --> 00:18:39.680 and I agree with everything that you're saying, especially based 400 00:18:39.720 --> 00:18:42.160 on principle, if he doesn't have an agreement, But my 401 00:18:42.279 --> 00:18:44.119 concern is if he doesn't pay it and they turn 402 00:18:44.200 --> 00:18:45.680 over to collections. 403 00:18:45.200 --> 00:18:47.279 You can't do that. They've got to prove that he 404 00:18:47.359 --> 00:18:50.319 owes it. If they actually do that, they're breaking the law, 405 00:18:50.400 --> 00:18:54.240 hitting his credit. Okay, you follow what I'm saying. Now, 406 00:18:54.279 --> 00:18:59.200 if they if they, if they show up. It doesn't 407 00:18:59.240 --> 00:19:04.200 happen as much as it did. Using credit to slander someone, 408 00:19:04.359 --> 00:19:08.160 to blackmail somebody is not used as much as it 409 00:19:08.359 --> 00:19:11.480 was even five six years ago. Okay, it has changed 410 00:19:11.680 --> 00:19:15.599 quite a bit because what happens is the Feds and 411 00:19:15.680 --> 00:19:19.000 here's the problem. To actually go after that law and 412 00:19:19.039 --> 00:19:21.440 go after a company is just a pain in the ass. 413 00:19:21.720 --> 00:19:25.000 And basically what happens is your credit might be freed up, 414 00:19:25.039 --> 00:19:26.720 you might get a few bucks out of it, but 415 00:19:26.839 --> 00:19:30.319 not much. What happens is they get fined heavily, and 416 00:19:30.480 --> 00:19:32.559 that's where the teeth are in the entire time. 417 00:19:32.559 --> 00:19:34.960 I'm glad that those changes because it used to not 418 00:19:35.039 --> 00:19:37.559 be that way. Yeah, it used to be the consumer's 419 00:19:37.599 --> 00:19:38.839 responsibility to fight it. 420 00:19:39.039 --> 00:19:41.640 Yep, James, So you got any more questions, man, I 421 00:19:41.759 --> 00:19:43.759 just simply wouldn't pay it. If they do come after 422 00:19:43.799 --> 00:19:46.599 you or try to slander your credit, call us back, 423 00:19:46.640 --> 00:19:48.920 but I don't even know if it's worth the phone calls. 424 00:19:49.119 --> 00:19:50.920 Go ahead, James. 425 00:19:50.920 --> 00:19:53.559 Did you happen to call Waste Connections and talk to 426 00:19:53.640 --> 00:19:58.279 a customer service supervisor and ask to get this charge expunged? 427 00:19:58.960 --> 00:19:59.119 Oh? 428 00:19:59.200 --> 00:20:00.960 Well, they don't let you go that far. You know, 429 00:20:01.039 --> 00:20:05.480 they just tell you that you know, it's people that 430 00:20:06.279 --> 00:20:08.200 are messengers within the company that. 431 00:20:08.519 --> 00:20:10.319 It's hard to get a hold of a real person. 432 00:20:10.480 --> 00:20:14.279 Huh. It's crazy with any company now right. 433 00:20:14.400 --> 00:20:18.720 You're talking to the people that are there working for 434 00:20:18.759 --> 00:20:20.759 the company, and if they want to keep their job, 435 00:20:20.839 --> 00:20:23.759 they tell you what they got to tell you and uh, 436 00:20:24.279 --> 00:20:28.640 and then they trying to charge you this little fee 437 00:20:29.279 --> 00:20:32.799 just because you're tell sim But what I threw Adam 438 00:20:33.039 --> 00:20:37.480 was I wanted to see my contract when I signed 439 00:20:37.480 --> 00:20:41.599 it because and they told me I didn't have one, 440 00:20:42.039 --> 00:20:44.039 so I said, well, I don't have one with you, 441 00:20:44.160 --> 00:20:47.480 so I'm going to leave it at that. And I 442 00:20:47.599 --> 00:20:50.920 just want to make a comment about Plumeline. They're one 443 00:20:50.960 --> 00:20:52.440 of the greatest companies out there. 444 00:20:52.759 --> 00:20:56.640 Okay, now I'm starting to think you, I mean. 445 00:20:56.519 --> 00:20:58.839 What a what a great company. 446 00:20:59.079 --> 00:21:01.039 What have you used them for? Just real quick and 447 00:21:01.079 --> 00:21:06.039 I got to take a break and excellent, Thank you. 448 00:21:06.200 --> 00:21:07.240 I love your. 449 00:21:06.960 --> 00:21:11.079 Business work like a and Carrier couldn't do better. 450 00:21:11.799 --> 00:21:14.079 Is that your main brand, Bob, Carrier is our main brand. 451 00:21:14.200 --> 00:21:17.119 Yeah, we can sell their service any brand, but Carriers 452 00:21:17.119 --> 00:21:17.759 our main brand. 453 00:21:17.960 --> 00:21:20.720 Awesome, Hey man, I appreciate it. Thank you for the call. 454 00:21:20.759 --> 00:21:23.400 Three oh three seven one three eight two five five. 455 00:21:23.480 --> 00:21:26.720 Coming up. We have got a question on a medical 456 00:21:26.799 --> 00:21:29.000 question about their son. I'm not sure where that's going 457 00:21:29.079 --> 00:21:31.359 to lead. Got a couple of lines open three zero 458 00:21:31.480 --> 00:21:34.079 three seven one three eight two five five. Give me 459 00:21:34.119 --> 00:21:35.640 something to sink my teeth in. 460 00:21:41.440 --> 00:21:44.680 Go with a sure thing Denver's best roofer Excel roofing 461 00:21:44.799 --> 00:21:47.440 dot com. You don't pay a cent until you're content. 462 00:21:50.799 --> 00:21:54.000 Time for an insurance check up free, no obligation. In comparison, 463 00:21:54.119 --> 00:21:57.680 call Compass insurance paying too much your coverage at dozens 464 00:21:57.720 --> 00:22:00.440 of insurance companies. Find out now three all three seven 465 00:22:00.480 --> 00:22:02.799 to seven to one help. 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You'll see us live here us live during 477 00:22:39.480 --> 00:22:42.160 the breaks. It's kind of a cool way to become 478 00:22:42.279 --> 00:22:44.759 part of the show. And I do want to tell 479 00:22:44.759 --> 00:22:48.359 you real quick though about Paul Thewaterman. This guy's unbelievable 480 00:22:48.359 --> 00:22:52.200 Waterpros dot Net is his website. He sells the best 481 00:22:52.240 --> 00:22:57.000 for less. He has water systems like softeners that other 482 00:22:57.119 --> 00:23:00.599 people sell for over seven eight grand, and he sells 483 00:23:00.640 --> 00:23:03.839 for thirty five hundred bucks. He's got point of you systems. 484 00:23:03.960 --> 00:23:06.000 If it has to do with water. He is our 485 00:23:06.079 --> 00:23:12.240 water expert, that is pauldwatermanwaterpros dot net. Now let's see 486 00:23:12.240 --> 00:23:16.000 what is going on with Martin. Martin, what's happening man? 487 00:23:17.160 --> 00:23:17.680 Good morning? 488 00:23:17.880 --> 00:23:18.119 Mark? 489 00:23:18.119 --> 00:23:19.319 How I'm doing great? 490 00:23:19.319 --> 00:23:19.960 How are you sir? 491 00:23:21.000 --> 00:23:21.160 Well? 492 00:23:21.200 --> 00:23:21.400 Good? 493 00:23:21.400 --> 00:23:24.559 I had a quick medical question trying to help my son. 494 00:23:24.759 --> 00:23:29.079 Sure he needs what's called him an echo cardiogram, and 495 00:23:29.279 --> 00:23:33.079 he doesn't have the greatest insurance medical insurance. I wondered 496 00:23:33.079 --> 00:23:36.519 if there was a place on the front range, a 497 00:23:36.519 --> 00:23:41.079 clinical location that could do that where he could pay cash. 498 00:23:41.319 --> 00:23:44.359 Yeah. I know, I personally don't know who, but I 499 00:23:44.440 --> 00:23:48.160 know who would know the answer to that. And I 500 00:23:48.319 --> 00:23:51.599 say that because Suzanne, what is that thing we're going 501 00:23:51.680 --> 00:23:53.240 to have done you scheduled for? 502 00:23:53.440 --> 00:23:55.680 Put me on the spot mark that's more of a 503 00:23:55.759 --> 00:23:56.319 heart scan. 504 00:23:57.839 --> 00:24:01.079 Yeah, it's a mobile heart scan. You pay cash into that. Yeah. 505 00:24:01.079 --> 00:24:04.559 But the person that gave me that information, doctor Joel. 506 00:24:05.079 --> 00:24:08.640 I bet could answer this question. Kelly, Can we try 507 00:24:08.680 --> 00:24:11.960 to get doctor Joel on so I can ask him 508 00:24:12.119 --> 00:24:13.839 where he would go, because I bet he. 509 00:24:13.839 --> 00:24:17.960 Would know the answer. I can't hear you, Kelly, can 510 00:24:18.000 --> 00:24:18.440 you hear me? 511 00:24:18.839 --> 00:24:20.880 I got you I'm on it all right. Awesome. 512 00:24:20.880 --> 00:24:21.119 Cool. 513 00:24:21.160 --> 00:24:23.039 Hey, by the way, while I got you up there, Martin, 514 00:24:23.039 --> 00:24:25.160 I'm going to put you on hold. How did Fuller 515 00:24:25.200 --> 00:24:27.839 do Thursday Friday? I heard a little bit of the 516 00:24:27.880 --> 00:24:30.079 show the card day sounded pretty good. What did you 517 00:24:30.079 --> 00:24:30.960 guys think in there? 518 00:24:31.160 --> 00:24:32.920 I think he did a really good job. 519 00:24:33.160 --> 00:24:37.279 Yeah, I mean there were no technical difficulties, no echoes, 520 00:24:37.839 --> 00:24:39.519 everyone showed up on time. 521 00:24:39.720 --> 00:24:40.519 He did the break. 522 00:24:41.079 --> 00:24:45.000 Who came in Kevin and Jeff that I was in 523 00:24:45.200 --> 00:24:48.039 Thursday with you? So you're talking about Thursday Thursday? Yes, sorry, 524 00:24:48.079 --> 00:24:48.920 and it went real good. 525 00:24:49.000 --> 00:24:49.160 Huh. 526 00:24:49.240 --> 00:24:51.519 It did go good, and it was a little slow, 527 00:24:51.559 --> 00:24:54.279 but we were able to have a good discussion and cool. 528 00:24:54.279 --> 00:24:56.119 I'm going to bring him in next week with us. 529 00:24:56.559 --> 00:24:59.200 I really like Fuller. He really is a good guy. 530 00:24:59.200 --> 00:25:01.720 He's good at it. It's a little uh, you know, 531 00:25:01.839 --> 00:25:04.119 first time you sit down here, it's a little nerve racking, 532 00:25:04.359 --> 00:25:06.599 you know. For me, it was thirty I'll tell this 533 00:25:06.680 --> 00:25:09.160 real quick. So first time I filled in for Tom. 534 00:25:09.200 --> 00:25:09.960 Did you ever hear this? 535 00:25:10.039 --> 00:25:10.319 Bob? 536 00:25:11.440 --> 00:25:15.599 So we're downtown thirteenth in Lawrence. This building was nonexistent. 537 00:25:15.960 --> 00:25:18.279 I'm going to guess it was what Suzanne probably like 538 00:25:18.400 --> 00:25:19.519 nineteen ninety. 539 00:25:19.240 --> 00:25:20.920 Five, sick something like that. 540 00:25:21.160 --> 00:25:24.400 Yeah, so we instead a car Friday, he would have 541 00:25:24.480 --> 00:25:28.160 computer Day because remember the year two thousand was coming up, 542 00:25:28.519 --> 00:25:31.400 and I would go in every Friday, just like Kevin 543 00:25:31.480 --> 00:25:34.559 and Jeff come in and talk cars, we would do computers. 544 00:25:35.200 --> 00:25:37.720 And I was sitting there one day. I'd probably been 545 00:25:37.759 --> 00:25:40.079 in maybe three or four times. 546 00:25:40.119 --> 00:25:40.559 That was it. 547 00:25:40.640 --> 00:25:41.759 It kind of just started. 548 00:25:42.160 --> 00:25:44.240 I sold them a bunch of computers for his house 549 00:25:44.279 --> 00:25:46.400 and other stuff. That's kind of how I met Tom. 550 00:25:46.440 --> 00:25:50.279 But anyhow, I'm sitting in there doing it and he 551 00:25:50.359 --> 00:25:57.079 turns around mid sentence, mid sentence and projectile vomits into 552 00:25:57.119 --> 00:26:00.000 the trash can behind them and says, You're gonna have 553 00:26:00.240 --> 00:26:02.559 to finish the show. I'm sick as hell and got 554 00:26:02.640 --> 00:26:05.319 up and left, and there was about forty five minutes 555 00:26:05.440 --> 00:26:08.039 left in the show. Father John was sitting to my 556 00:26:08.200 --> 00:26:11.039 right and both of us are looking at each other like, 557 00:26:11.400 --> 00:26:14.400 I don't think I've ever seen anybody projectile vomit like that, 558 00:26:15.000 --> 00:26:17.400 And then I think it was sister Laurie. Does that 559 00:26:17.480 --> 00:26:19.599 sound right, Yeah, that does sound right. I think it 560 00:26:19.640 --> 00:26:22.200 was Sister Laurie. And that was the first time I 561 00:26:22.240 --> 00:26:25.319 ever filled in for Tom and talk about nerve wracking. 562 00:26:27.400 --> 00:26:30.599 No, No, he was definitely really sick. 563 00:26:30.640 --> 00:26:30.839 Man. 564 00:26:31.000 --> 00:26:34.480 If I recall, I think what happened is maybe I've 565 00:26:34.519 --> 00:26:37.440 done this before. Have you ever taken a multi vitamin 566 00:26:37.920 --> 00:26:41.440 in the morning without any kind of thing, Oh my gosh, 567 00:26:41.880 --> 00:26:45.160 like everything's fine for like fifteen minutes, and then all 568 00:26:45.200 --> 00:26:46.400 of a sudden the price. 569 00:26:46.799 --> 00:26:47.480 Yeah, it was. 570 00:26:47.480 --> 00:26:51.240 Something along those lines, and he popped a multi vitamin 571 00:26:51.359 --> 00:26:53.279 or something like that. I don't remember what it was, 572 00:26:53.559 --> 00:26:56.880 but it was bad. But that was that was the 573 00:26:56.920 --> 00:27:01.039 beginning of a beautiful relationship. Everybody holds tight three oh 574 00:27:01.119 --> 00:27:06.519 three Martino. 575 00:27:06.599 --> 00:27:09.839 Go with a sure thing Denver's Best roofer Excel Roofing 576 00:27:09.960 --> 00:27:10.559 dot com. 577 00:27:10.599 --> 00:27:12.599 You don't pay a cent until you're content. 578 00:27:15.960 --> 00:27:18.519 Time for an insurance check up free, no obligation in 579 00:27:18.559 --> 00:27:22.440 comparison call Compass Insurance. Pay too much your coverage at 580 00:27:22.480 --> 00:27:25.240 dozens of insurance companies find out now three oh three 581 00:27:25.359 --> 00:27:27.519 seven to seven to one help. You'll think you're his 582 00:27:27.680 --> 00:27:30.279 only customer when you choose Frank durand the real estate 583 00:27:30.319 --> 00:27:33.599 Man dot com to list your home with Remax Alliance 584 00:27:33.839 --> 00:27:38.960 three oh three nine two zero sixteen twenty two. 585 00:27:40.720 --> 00:27:43.039 All right, three oh three seven one three eight two 586 00:27:43.160 --> 00:27:45.839 five five. You've been ripped off, taking advantage of maybe 587 00:27:45.839 --> 00:27:49.319 you know someone, maybe you got a problem. Maybe you 588 00:27:49.400 --> 00:27:53.079 didn't even realize you got ripped off. You know that 589 00:27:53.160 --> 00:27:55.920 happens with roofing a lot. People don't realize they sun 590 00:27:56.000 --> 00:27:59.039 the contract when someone comes and just wants to look 591 00:27:59.039 --> 00:28:02.400 at the roof. But any issue you have, three oh three, Martino. 592 00:28:02.480 --> 00:28:05.039 That number works, by the way, all the time, twenty 593 00:28:05.079 --> 00:28:07.720 four to seven. And if we can't pick up and 594 00:28:07.759 --> 00:28:09.319 talk to you right then or get you on the 595 00:28:09.359 --> 00:28:11.799 air right then, we'll call you back, Kelly O, reach 596 00:28:11.880 --> 00:28:13.920 out to you and we'll try to help you. And 597 00:28:13.960 --> 00:28:17.440 you can always email us at helpatroubleshooter dot com. Now 598 00:28:18.039 --> 00:28:22.759 Martin called in. He said, Hey, my son does not 599 00:28:22.880 --> 00:28:25.559 have the best insurance in the world. And if I 600 00:28:25.640 --> 00:28:28.519 believe what you said, is he needs a echo cardiogram 601 00:28:28.680 --> 00:28:29.400 or wants one. 602 00:28:29.920 --> 00:28:31.519 And I got doctor Jolan. 603 00:28:31.640 --> 00:28:35.000 And the reason I brought doctor Jolan is doctor Joel, 604 00:28:35.000 --> 00:28:38.559 you told Susanna and I about a week ago, what 605 00:28:38.640 --> 00:28:39.200 was that called? 606 00:28:39.240 --> 00:28:41.359 What is that where they scan for plaque? What is 607 00:28:41.400 --> 00:28:42.759 the proper name for that? 608 00:28:45.279 --> 00:28:48.279 It's a cod artery ultrasound. 609 00:28:47.839 --> 00:28:49.799 Yeah, and you gave us the name of a company 610 00:28:49.839 --> 00:28:52.680 and we got it scheduled and it was so reasonable. 611 00:28:52.960 --> 00:28:56.359 But this guy, his son wants to get He wants 612 00:28:56.440 --> 00:29:00.319 to basically pay cash for an echo cardiogram. Do you 613 00:29:00.359 --> 00:29:02.759 know any company that does that? And I know nothing 614 00:29:02.839 --> 00:29:05.359 about it. I don't even know. I would assume you 615 00:29:05.400 --> 00:29:09.279 don't need a prescription for that, is that correct? Or 616 00:29:09.359 --> 00:29:11.920 do you no? 617 00:29:12.160 --> 00:29:15.279 I don't you know. I mean obviously if it was 618 00:29:15.359 --> 00:29:18.119 going to be paid for by insurance, he would need 619 00:29:18.160 --> 00:29:21.359 a medical doctor to order it. Yeah, which is sort 620 00:29:21.359 --> 00:29:24.279 of the same thing. But you know, long story, sure 621 00:29:24.400 --> 00:29:25.400 mark you that for me. 622 00:29:26.240 --> 00:29:26.519 Uh. 623 00:29:26.599 --> 00:29:33.160 There's a company here in town called Boone Heart Institute Boone. 624 00:29:32.759 --> 00:29:37.400 As in like like Daniel Boone who correct. 625 00:29:37.000 --> 00:29:44.359 B oo and Boone Heart Institute, got it. They specialize 626 00:29:44.400 --> 00:29:50.799 in in treaty cardiovascular uh situations. They're more preventative than 627 00:29:50.839 --> 00:29:56.720 they are interventionalists, and they take they. 628 00:29:55.599 --> 00:29:57.960 Take good old fashioned greenbacks. 629 00:29:58.920 --> 00:30:02.119 They do. And I know they have the capability of 630 00:30:02.240 --> 00:30:05.200 doing and a cardiogram. So if it would if it 631 00:30:05.279 --> 00:30:08.079 were me personally, that's who I would call. But other 632 00:30:08.200 --> 00:30:11.359 than that, I don't know. You know, Usually those are 633 00:30:11.400 --> 00:30:15.880 like hospital based machines and your cardiologist orders it for 634 00:30:15.960 --> 00:30:17.519 you and you got to go to the hospital to 635 00:30:17.559 --> 00:30:20.400 do it. But I'm almost one hundred percent positive that 636 00:30:20.440 --> 00:30:24.200 they have the machinery at Boone Talk Part Institute. 637 00:30:24.240 --> 00:30:26.759 Hey, so, so, Martin, do you have any questions for 638 00:30:26.880 --> 00:30:30.160 doctor Joel. It's Booneheart Institute. I just looked it up. 639 00:30:30.200 --> 00:30:32.519 You can go right to their website phone numbers there. 640 00:30:33.359 --> 00:30:35.319 It looks like it might even be they might have 641 00:30:35.400 --> 00:30:37.880 some form of concier care as well. Doc. 642 00:30:39.559 --> 00:30:44.759 Yeah, yeah, they do a lot of concierge work, specifically 643 00:30:44.839 --> 00:30:49.119 for part problems and people with part issues. Yeah, but 644 00:30:49.240 --> 00:30:52.000 I know that they can. I know they they alet 645 00:30:52.079 --> 00:30:55.000 cart price out certain things that they do, so I'd 646 00:30:55.039 --> 00:30:58.559 be willing to do that as a standalone, you know, 647 00:30:58.640 --> 00:31:01.160 examination for certain price. 648 00:31:01.440 --> 00:31:04.240 Yeah, I got you. So any questions at all, Martin, 649 00:31:04.319 --> 00:31:04.960 I got you up. 650 00:31:06.279 --> 00:31:08.640 I don't and I'll go to that website. And I 651 00:31:08.640 --> 00:31:10.319 appreciate I appreciate your help. 652 00:31:10.400 --> 00:31:12.160 Yeah, call him up, ask him how much? 653 00:31:12.240 --> 00:31:15.839 Man? Hey, Doc, I appreciate it. And I think we're 654 00:31:15.880 --> 00:31:17.400 gonna see you soon this week? 655 00:31:17.519 --> 00:31:19.279 Right tomorrow? 656 00:31:19.559 --> 00:31:19.720 Oh? 657 00:31:19.839 --> 00:31:21.000 Is it tomorrow? Susanne? 658 00:31:21.559 --> 00:31:22.039 Already? 659 00:31:22.160 --> 00:31:22.400 Wow? 660 00:31:22.480 --> 00:31:24.880 Do you think I should tell everybody what I'm doing. Oh, 661 00:31:25.640 --> 00:31:27.960 I'll think about it. I will think about it. Doc, 662 00:31:28.000 --> 00:31:29.759 I'll see you tomorrow. I didn't know you were in 663 00:31:29.759 --> 00:31:33.440 that quick. That's doctor Joel Denverregen dot com seven two 664 00:31:33.599 --> 00:31:36.720 zero five eight three sixteen forty eight. Suzanne, you said 665 00:31:36.759 --> 00:31:38.960 you had a question for Bob Logan. By the way, 666 00:31:39.000 --> 00:31:41.279 we got another hour coming up. You've been ripped off 667 00:31:41.359 --> 00:31:44.240 taking advantage of just need some help. That last call 668 00:31:44.319 --> 00:31:48.559 is a perfect example. We've got experts everywhere in every field, 669 00:31:48.759 --> 00:31:52.960 but what I really love is going after bad contractors. Suzanne, Well, 670 00:31:53.039 --> 00:31:54.640 I was just going to ask Bob. 671 00:31:54.680 --> 00:31:56.359 It might have to wait till the next hour, but 672 00:31:56.640 --> 00:31:59.920 just on this whole ban on natural gas fired water heaters, 673 00:32:00.079 --> 00:32:02.079 what that means for the consumer coming up? 674 00:32:02.319 --> 00:32:04.599 Yeah, so I guess Biden just signed this. 675 00:32:04.759 --> 00:32:07.160 Yeah, it's not going into effect, I guess until twenty 676 00:32:07.200 --> 00:32:07.799 twenty nine. 677 00:32:07.920 --> 00:32:09.559 But I just I don't know what was it an 678 00:32:09.599 --> 00:32:13.480 executive order? But I'm not sure Mark. I gotta look 679 00:32:13.519 --> 00:32:15.799 it up too, because if it was an executive order, 680 00:32:15.839 --> 00:32:19.000 I mean, trop can basically rip it up. But Bob, 681 00:32:19.039 --> 00:32:22.000 I mean to the question, have you Uh, well, let's 682 00:32:22.000 --> 00:32:24.119 look at it over the break and go back, because 683 00:32:24.319 --> 00:32:26.920 I mean, there's a lot of money if you have 684 00:32:26.960 --> 00:32:29.720 to get a high efficiency compared to a low efficiency, 685 00:32:29.920 --> 00:32:32.799 and some people simply can't afford it. Everybody, hold on 686 00:32:32.920 --> 00:32:37.359 three oh three Martino, go with a sure thing Denver's 687 00:32:37.400 --> 00:32:39.680 Best roofer Excel Roofing dot com. 688 00:32:39.720 --> 00:32:45.160 You don't pay a cent until you're contenth. 689 00:32:45.119 --> 00:32:48.680 Time for an insurance checkup free, no obligation comparison call 690 00:32:48.759 --> 00:32:52.079 Compass Insurance paying too much your coverage at dozens of 691 00:32:52.119 --> 00:32:55.039 insurance companies find out now three oh three seven seven 692 00:32:55.079 --> 00:32:57.839 to one help. You'll think you're his only customer when 693 00:32:57.880 --> 00:33:00.359 you choose Frank durand the real estate Man dot com 694 00:33:00.400 --> 00:33:03.519 to list your home with Remax Alliance three all three 695 00:33:03.599 --> 00:33:05.279 nine two zero sixteen twenty two. 696 00:33:10.920 --> 00:33:16.440 Ripped off news need advice? Who you don't have the 697 00:33:18.480 --> 00:33:23.480 come running sus fast as we can. Shooter's gonna help, 698 00:33:23.759 --> 00:33:24.799 coming man. 699 00:33:25.640 --> 00:33:30.960 This is the Troubleshooter Show now Tom Martinez, all right, 700 00:33:31.160 --> 00:33:32.279 welcome to the show. 701 00:33:32.079 --> 00:33:33.880 The only show that's can. We're here to solve problems, 702 00:33:33.920 --> 00:33:37.240 answer questions, take complaints. The phone number is easy. We 703 00:33:37.319 --> 00:33:39.319 got open lines right now. You've been ripped off for 704 00:33:39.400 --> 00:33:41.799 taking advantage of them. By the way, make sure to 705 00:33:41.839 --> 00:33:44.640 tell your friends, your neighbors, anybody that has a problem. 706 00:33:44.799 --> 00:33:47.920 We love going after bad guys. We love exposing people. 707 00:33:48.240 --> 00:33:50.720 We have a great group of deputies. We have Deputy 708 00:33:50.799 --> 00:33:55.039 Doc and then in studio today Deputy Dmitri and Deputy Bow. 709 00:33:55.119 --> 00:33:58.160 We have Kelly over there answering your phone calls. And 710 00:33:58.160 --> 00:34:00.880 then Shannon's on the other side of the glass, whose 711 00:34:00.920 --> 00:34:01.720 hands in with me? 712 00:34:01.759 --> 00:34:03.480 And then our guest today. 713 00:34:03.519 --> 00:34:07.119 We generally always have a guest from referral list dot 714 00:34:07.160 --> 00:34:10.639 com and that's plumb Line Services, Bob Logan friend of 715 00:34:10.679 --> 00:34:13.519 the show, friend of mine for gosh, bruh. 716 00:34:13.559 --> 00:34:15.159 I mean fifteen years. 717 00:34:14.880 --> 00:34:18.039 At least fifteen or pretty close to fifteen, Bob. And 718 00:34:18.079 --> 00:34:20.400 you've been with now you're one of the owners of 719 00:34:20.400 --> 00:34:22.760 plumb Line. But I mean you've been with Plumbline for 720 00:34:22.840 --> 00:34:27.519 what I mean sixteen years? Sixteen years. Yes, that's remarkable, 721 00:34:27.559 --> 00:34:29.239 you guys. I see a lot of TV ads you 722 00:34:29.280 --> 00:34:29.719 guys do. 723 00:34:30.519 --> 00:34:32.880 Yeah, we do a lot of TV radio, whatever we 724 00:34:32.920 --> 00:34:33.920 can to get the name out. 725 00:34:34.480 --> 00:34:37.280 Yeah, it's curious. How much digital do you do? Do 726 00:34:37.360 --> 00:34:39.360 you guys do that kind of advertising? Now? Is that 727 00:34:39.440 --> 00:34:40.039 a big thing? 728 00:34:40.239 --> 00:34:40.400 Oh? 729 00:34:40.480 --> 00:34:42.800 Yeah, it's been a big thing for a long time. 730 00:34:42.920 --> 00:34:45.840 Do you do like Google AdWords? I like asking you 731 00:34:45.920 --> 00:34:47.119 these questions. 732 00:34:46.760 --> 00:34:52.519 Google AdWords, Yeah, we do pretty much everything digital, p. 733 00:34:52.480 --> 00:34:55.519 Anyway to any way to get your message out. Yes, yeah, 734 00:34:55.559 --> 00:34:56.559 that's pretty cool, man. 735 00:34:56.960 --> 00:34:57.400 I like that. 736 00:34:57.559 --> 00:34:59.960 Hey three oh three seven one three A two five, 737 00:35:00.000 --> 00:35:02.559 five to five. I was going to ask everybody here 738 00:35:03.320 --> 00:35:07.599 about something, but hold on here, hold on here. 739 00:35:07.480 --> 00:35:09.199 And are we going to talk about the ban on 740 00:35:09.239 --> 00:35:10.119 the water heaters? 741 00:35:10.199 --> 00:35:10.480 Mark? 742 00:35:10.639 --> 00:35:10.840 Yeah? 743 00:35:10.920 --> 00:35:13.599 Did you look that up while I'm looking up what 744 00:35:13.679 --> 00:35:14.639 I wanted to bring up? 745 00:35:16.079 --> 00:35:18.960 Yeah, So this was a ruling that just happened last month. 746 00:35:19.360 --> 00:35:21.920 Was it an executive order? What was it if? 747 00:35:22.320 --> 00:35:22.559 Uh? 748 00:35:22.599 --> 00:35:24.400 Well, I don't think it was an executive order, but 749 00:35:24.760 --> 00:35:26.760 you know it's three hundred and sixty one pages if 750 00:35:26.760 --> 00:35:27.360 you want to read it. 751 00:35:27.440 --> 00:35:28.079 Oh my god. 752 00:35:28.199 --> 00:35:31.239 And so like everything in government, well and like and 753 00:35:31.440 --> 00:35:35.119 like anything else. I understand, you know, we're trying to 754 00:35:35.119 --> 00:35:37.280 do what we can to save our environment, and I 755 00:35:37.320 --> 00:35:40.760 think we all have a responsibility there. But but sometimes 756 00:35:41.719 --> 00:35:45.199 there's unintended unintended consequences, and and some of these changes 757 00:35:45.239 --> 00:35:47.960 that are being made are going to affect the people 758 00:35:49.400 --> 00:35:54.079 that really can't quite frankly, afford it. You know, the elderly, uh, 759 00:35:54.239 --> 00:35:56.519 the poor, you know they're they're going to be forced 760 00:35:56.559 --> 00:35:58.920 to buy these more expensive water heaters. 761 00:35:59.199 --> 00:36:03.239 Well, give us and give me an idea of that though, 762 00:36:03.280 --> 00:36:06.719 So if this doesn't take effect for a while. But 763 00:36:06.880 --> 00:36:09.480 just like any of these crazy rules, I mean, the 764 00:36:09.519 --> 00:36:13.199 Biden administration wanted insane with California, wanted like every car 765 00:36:13.280 --> 00:36:15.639 to be electric. A lot of people can't go out 766 00:36:15.679 --> 00:36:18.280 and buy a Tesla. I mean that's just the bottom line. 767 00:36:18.400 --> 00:36:21.440 They can't. I mean they want other vehicles, And I 768 00:36:21.480 --> 00:36:24.320 agree with you. Who this hurts more than anybody are 769 00:36:24.360 --> 00:36:26.000 people that don't have a lot of money or they're 770 00:36:26.039 --> 00:36:26.960 on a fixed budget. 771 00:36:26.960 --> 00:36:29.400 That's exactly right, just like inflation. I mean, if you're 772 00:36:29.440 --> 00:36:31.840 paying twice as much for eggs or milk or bread, 773 00:36:32.199 --> 00:36:35.119 do you think multi millionaires care about that? If you're 774 00:36:35.159 --> 00:36:39.719 paying another dollar for a gallon gas, multimillionaires don't care 775 00:36:39.760 --> 00:36:40.159 about that. 776 00:36:40.239 --> 00:36:42.480 It's amazing. They hurt the people they were trying to 777 00:36:42.519 --> 00:36:43.199 get to vote for. 778 00:36:43.400 --> 00:36:45.920 People who vote for it are the ones it's hurting 779 00:36:45.920 --> 00:36:46.400 the most. 780 00:36:46.599 --> 00:36:47.679 Yeah, well they do the same. 781 00:36:47.840 --> 00:36:50.599 I don't quite understand that, but I'll give. 782 00:36:50.440 --> 00:36:53.440 You a synergy over that God right here in Colorado. 783 00:36:53.800 --> 00:36:56.480 And the biggest one is this. I mean, they changed 784 00:36:56.480 --> 00:36:59.440 all these landlord tenant laws to where a lot of 785 00:36:59.480 --> 00:37:02.880 people simply Bow's one of them, simply do not want 786 00:37:02.920 --> 00:37:06.800 to be landlords in Denver or Colorado in general anymore. 787 00:37:06.800 --> 00:37:09.400 It's to the point where even when the lease is up, 788 00:37:09.719 --> 00:37:12.440 you can't get rid of the person living in your property, 789 00:37:12.679 --> 00:37:16.000 even when the lease is up. So ultimately what happens 790 00:37:16.119 --> 00:37:19.079 is there's going to be less places for rent because 791 00:37:19.119 --> 00:37:21.480 they can go to other markets and not have to 792 00:37:21.519 --> 00:37:24.119 worry about any of this stuff. So what what does 793 00:37:24.159 --> 00:37:26.639 that do when you have less places to rent the 794 00:37:26.639 --> 00:37:28.920 ones you can rent? It raises the prices. 795 00:37:29.000 --> 00:37:32.119 It raises the prices and all those legal fees and 796 00:37:32.119 --> 00:37:35.719 everything else that landlords have to go through, those ultimately 797 00:37:35.760 --> 00:37:37.360 get passed on to their tenants. 798 00:37:37.400 --> 00:37:41.159 Oh, passed on. Now you have to register bo you 799 00:37:41.239 --> 00:37:43.599 know about this. You have a bunch of rentals, didn't 800 00:37:43.639 --> 00:37:46.840 You have to register like every single rental now as 801 00:37:46.880 --> 00:37:47.800 a pain in the bud. 802 00:37:47.880 --> 00:37:52.079 In Denver, I have four or five properties. I had 803 00:37:52.119 --> 00:37:55.239 to get a real estate license with the city in 804 00:37:55.280 --> 00:37:56.079 County of Denver. 805 00:37:56.239 --> 00:37:58.400 That's crazy, and I have to pay for it. 806 00:37:58.480 --> 00:38:02.039 I couldn't get a group a consolidated license had to 807 00:38:02.039 --> 00:38:05.039 be a license for each property, and then someone from 808 00:38:05.119 --> 00:38:07.480 the city comes and inspects the property. 809 00:38:07.559 --> 00:38:09.679 So I have to make sure the properties are available. 810 00:38:09.679 --> 00:38:12.760 Did you get hit with anything from the inspections, anything 811 00:38:12.800 --> 00:38:14.400 that you thought was simply silly? 812 00:38:15.639 --> 00:38:17.800 No, My properties are pretty well kept. 813 00:38:17.840 --> 00:38:20.119 Okay, I think I had a fire extends issue, but 814 00:38:20.159 --> 00:38:21.800 it's just more government. 815 00:38:21.480 --> 00:38:23.960 Interference and like, now do you pass that on? 816 00:38:24.159 --> 00:38:25.639 You have to absolutely. 817 00:38:25.679 --> 00:38:28.679 The fees are like one hundred dollars a unit, and 818 00:38:28.719 --> 00:38:31.960 now they're talking about one of my units have natural 819 00:38:32.039 --> 00:38:34.320 gas stoves we were talking about during the break in 820 00:38:34.400 --> 00:38:38.039 the city and County Dever wants those converted to electricity. 821 00:38:38.679 --> 00:38:41.519 I don't have two twenty power going to the building. 822 00:38:41.559 --> 00:38:44.519 It would cost well over one hundred and fifty thousand 823 00:38:44.519 --> 00:38:46.760 dollars just to try to convert it for the electrics. 824 00:38:46.920 --> 00:38:48.960 And if they did force you to do that, then 825 00:38:49.000 --> 00:38:52.199 what happens You will increase the rate and. 826 00:38:53.000 --> 00:38:54.159 It's going to the tenant. 827 00:38:54.599 --> 00:38:57.440 It's just so insane, Bob. I mean, you deal with 828 00:38:57.480 --> 00:39:00.559 it every day because of you know, HVAC. Yet you 829 00:39:00.599 --> 00:39:02.920 can't sell this now, and you can sell this, or 830 00:39:03.199 --> 00:39:06.559 they give rebates on stuff that you know, certain people 831 00:39:06.679 --> 00:39:08.599 just don't want. Hey, a lot of people want to 832 00:39:08.639 --> 00:39:11.800 cook with gas. Suzanne's favorite way of cooking is gas. 833 00:39:12.000 --> 00:39:15.039 She you don't like electric stoves. Now we've tried induction, 834 00:39:15.199 --> 00:39:17.920 we've tried regular electric, you name it, we've tried it. 835 00:39:18.119 --> 00:39:21.559 She likes. Everybody likes gas. It's instant, you're not waiting 836 00:39:21.599 --> 00:39:22.519 for it to warm up. 837 00:39:23.159 --> 00:39:23.519 Yeah. 838 00:39:23.639 --> 00:39:26.639 And and this, I mean this covers so many different industries, 839 00:39:26.679 --> 00:39:30.079 but ours ours in particular, our products over the last 840 00:39:30.159 --> 00:39:34.440 three four you know years have skyrocketed compared to where 841 00:39:34.480 --> 00:39:36.800 they were, and not just for plumb line. 842 00:39:36.800 --> 00:39:38.719 I mean this is the industry as a whole. 843 00:39:38.800 --> 00:39:43.679 Furnace and air conditioning systems, water heaters, everything has just 844 00:39:43.760 --> 00:39:46.679 gone up. And we've tried to absorb as much as 845 00:39:46.760 --> 00:39:48.639 we possibly can, but at the end of the day, 846 00:39:49.079 --> 00:39:50.599 we can't absorb it all or we're gonna be out 847 00:39:50.599 --> 00:39:53.360 of business, and so ultimately it does get passed on 848 00:39:53.400 --> 00:39:53.920 in the consumer. 849 00:39:54.119 --> 00:39:56.039 Going back to the water heater, So give me an 850 00:39:56.039 --> 00:39:59.199 idea of like just throw a dollar amount, not even 851 00:39:59.239 --> 00:40:02.480 on installation and everything's different, but just a water heater 852 00:40:02.599 --> 00:40:04.960 price for what we would get I don't even know 853 00:40:05.000 --> 00:40:07.480 what the efficient what's the lowest you can sell right now? 854 00:40:07.519 --> 00:40:11.159 Eighty I believe it's seventy right now, So right. 855 00:40:11.039 --> 00:40:14.679 Now in a seventy percent lowest brand that you can imagine. 856 00:40:15.000 --> 00:40:17.719 I mean, just give me an idea, a thousand bucks 857 00:40:17.800 --> 00:40:18.440 just for the part. 858 00:40:20.000 --> 00:40:22.519 The tank itself is going to be quite a bit 859 00:40:22.599 --> 00:40:24.079 less than that, you know, maybe half that. 860 00:40:24.280 --> 00:40:25.199 So five hundred bucks. 861 00:40:25.280 --> 00:40:30.719 Now, compare that compared to that a high efficiency, like 862 00:40:30.719 --> 00:40:34.159 like something we're talking about with this Biden administration change 863 00:40:34.199 --> 00:40:36.320 where you can't even use natural gas. 864 00:40:36.320 --> 00:40:38.679 It's more of what like a boiler or an electric 865 00:40:38.719 --> 00:40:39.199 water heat. 866 00:40:39.280 --> 00:40:41.719 You're gonna spend a couple thousand dollars on the part. 867 00:40:41.800 --> 00:40:44.800 So again, you know, yea four times, four times. 868 00:40:45.159 --> 00:40:48.639 That's incredible. And once again I can't emphasize this enough 869 00:40:48.760 --> 00:40:50.800 is who it hurts. And it hurts the people that 870 00:40:50.880 --> 00:40:53.320 don't have that. I mean, I don't even know what 871 00:40:53.360 --> 00:40:55.199 someone does. And what do you do? You make them 872 00:40:55.360 --> 00:40:58.039 put it on their credit card and they're paying Not 873 00:40:58.079 --> 00:41:00.880 only are they paying five times out that they could 874 00:41:00.880 --> 00:41:04.760 have been paying, but now they're paying interest on their 875 00:41:04.800 --> 00:41:09.639 credit card to it. It's just insanity. I just simply 876 00:41:09.679 --> 00:41:12.400 don't get to go ahead, Dmitri. Oh, I thought you 877 00:41:12.400 --> 00:41:13.840 were right. You look perched. 878 00:41:14.400 --> 00:41:14.559 Oh. 879 00:41:14.599 --> 00:41:17.679 I was just fascinated by the discussion. And it's infuriating 880 00:41:18.199 --> 00:41:21.639 how many liberties these people take with our money. 881 00:41:21.960 --> 00:41:25.719 No, it's NonStop, man, Colorado's become crazy. I mean, I 882 00:41:25.840 --> 00:41:28.960 like Colorado, I like where I live out in Douglas County, 883 00:41:28.960 --> 00:41:32.679 but in general, it's just it's just crazy. Man. I 884 00:41:32.760 --> 00:41:34.920 go back to all the crime that's happened in Denver 885 00:41:34.960 --> 00:41:38.760 when we first moved here in the very very early nineties. 886 00:41:38.840 --> 00:41:42.119 I mean the sixteenth Street mall. You didn't see any homeless. 887 00:41:42.599 --> 00:41:44.920 You know, I'm not saying he didn't see any homeless. 888 00:41:45.039 --> 00:41:46.760 It was beautiful, it was we. 889 00:41:46.840 --> 00:41:47.840 Love going downtown. 890 00:41:48.239 --> 00:41:52.199 I mean clean, it was safe, it was pleasant, people friendly, fun. 891 00:41:52.480 --> 00:41:52.880 Yeah. 892 00:41:53.920 --> 00:41:54.239 Yeah. 893 00:41:54.280 --> 00:41:57.039 And I don't think the people that have changed it, 894 00:41:57.079 --> 00:41:59.840 I don't think. I don't think they were looking at 895 00:41:59.880 --> 00:42:01.840 it like, hey, we're going to do this so it 896 00:42:01.880 --> 00:42:06.400 becomes a horrible place. I think the intentions were good. 897 00:42:06.880 --> 00:42:09.320 I'm not sure what the I would hate to think 898 00:42:09.360 --> 00:42:11.960 their intentions where we're going to run the city into 899 00:42:11.960 --> 00:42:15.039 the crapper. I mean, I don't think that was the intentions, 900 00:42:15.400 --> 00:42:18.480 But as long as it's been going on, you would 901 00:42:18.519 --> 00:42:21.760 think they would see the trend and start trying to 902 00:42:21.880 --> 00:42:26.840 change things. I mean, honestly, making dope legal I think 903 00:42:27.000 --> 00:42:30.639 was crazy. I'll be honest, man, I think it brought 904 00:42:30.679 --> 00:42:33.280 a lot of homeless because we were the first, and 905 00:42:33.480 --> 00:42:37.559 it brought a lot of people that, you know, that's 906 00:42:37.559 --> 00:42:39.119 what they want to do. They want to get high 907 00:42:39.159 --> 00:42:42.920 all the time. But more importantly, I think it's killing 908 00:42:43.559 --> 00:42:46.760 I think it's killing our youth here. I mean back 909 00:42:46.760 --> 00:42:48.679 in my day. I'm not saying I never smoked pot 910 00:42:48.679 --> 00:42:51.199 in high school. Of course I did, But man, you 911 00:42:51.239 --> 00:42:53.280 had to go through some hoops to get a joint. 912 00:42:53.920 --> 00:42:56.679 You couldn't like just walk over to your neighbor's house 913 00:42:56.719 --> 00:42:59.039 and they snag it from their parents. 914 00:42:58.559 --> 00:43:00.440 Nearly as strong as it is now. 915 00:43:00.760 --> 00:43:03.440 Mark, Well, that's an entirely Yeah, that's. 916 00:43:03.239 --> 00:43:04.639 What I think is kind of scary. 917 00:43:05.000 --> 00:43:08.079 Best in Jersey, we'd get Mexican dirt weed. You know, 918 00:43:08.199 --> 00:43:10.639 you'd have to smoke a whole joint to get high. 919 00:43:10.840 --> 00:43:13.679 Yeah, Mark, when they legalized dope here, I know a 920 00:43:13.679 --> 00:43:16.159 guy who moved here from New Zealand. Shortly they're after 921 00:43:16.519 --> 00:43:19.079 just to legally buy dope, just to buy, just to 922 00:43:19.119 --> 00:43:21.440 smoke dope. Now he still doesn't have a job. I 923 00:43:21.480 --> 00:43:24.360 don't know how he lives, but he's certainly not doing 924 00:43:24.360 --> 00:43:27.000 any great service to our society. And look at what 925 00:43:27.039 --> 00:43:29.559 they did just a few days ago. They legalized mushrooms. 926 00:43:29.599 --> 00:43:30.679 Now that's crazy. 927 00:43:30.880 --> 00:43:33.880 So you know, the legislature and the governor and the 928 00:43:34.639 --> 00:43:37.840 Attorney general, they're doing their best to get the country's 929 00:43:37.920 --> 00:43:38.639 drug addicts. 930 00:43:38.719 --> 00:43:41.000 They're trying to move here, to move here. They're trying 931 00:43:41.000 --> 00:43:43.599 to dumb us up too, man. I mean, but that's 932 00:43:43.599 --> 00:43:45.599 where I go back to. Why do you think that is. 933 00:43:45.840 --> 00:43:49.239 I don't think they're literally going, hey, let's make let's 934 00:43:49.280 --> 00:43:51.320 make it to where the average kid in high school 935 00:43:51.400 --> 00:43:53.280 now is dumber than they used to be. I mean, 936 00:43:53.320 --> 00:43:56.199 they're not passing tests now that all of us passed. 937 00:43:56.280 --> 00:43:58.760 When we were in that grade, our schools would pass 938 00:43:58.800 --> 00:44:02.079 everything O eight middle schools. I guarantee, if we could 939 00:44:02.119 --> 00:44:04.960 go back and looked, they were probably at or above 940 00:44:05.000 --> 00:44:07.960 the average. Now there's certain schools that come in thirty 941 00:44:08.000 --> 00:44:11.679 five percent failing, right, I mean, it's evident what's going on. 942 00:44:11.800 --> 00:44:14.719 But why do you think, why do you think just 943 00:44:14.880 --> 00:44:17.199 here in Colorado why do you think they allow that 944 00:44:17.320 --> 00:44:20.719 to happen. I mean, Bob, you don't think like they 945 00:44:20.800 --> 00:44:21.960 wanted that to happen. 946 00:44:22.559 --> 00:44:24.920 No, I mean there's you know, part of me says, 947 00:44:25.039 --> 00:44:26.760 because they want to buy the votes. They want the 948 00:44:26.840 --> 00:44:29.679 votes right, keep them in office, but make it legal. 949 00:44:29.719 --> 00:44:32.599 They'll vote for us, but they forget. They're so high 950 00:44:32.639 --> 00:44:34.920 they forget to show up and vote. 951 00:44:35.639 --> 00:44:38.239 No, I'm not kidding, you know, I don't know that. 952 00:44:38.760 --> 00:44:42.000 At the end of the day, they they don't look 953 00:44:42.079 --> 00:44:43.920 long term, They're looking short term. They want to they 954 00:44:43.920 --> 00:44:46.639 want everybody to feel good. You know, what's right for 955 00:44:46.719 --> 00:44:48.239 you is right for you. What's right for me is 956 00:44:48.320 --> 00:44:51.159 right for me. What's what's right for me? It is 957 00:44:51.159 --> 00:44:54.960 not necessarily right for society, not at all. And trust me, 958 00:44:55.000 --> 00:44:57.280 there's plenty of things in my nature that I want 959 00:44:57.280 --> 00:44:59.239 to do, but it's not It's not good for me, 960 00:44:59.360 --> 00:45:01.800 it's not good for society. It's not good for my 961 00:45:01.840 --> 00:45:04.880 employees or my marriage. So it's like sometimes you gotta 962 00:45:05.239 --> 00:45:06.280 you gotta say stop. 963 00:45:06.519 --> 00:45:07.280 Enough is enough. 964 00:45:07.440 --> 00:45:10.079 I just think the whole marijuana thing just went just 965 00:45:10.119 --> 00:45:12.679 way overboard, all right? Three oh three seven, one three eight, 966 00:45:12.760 --> 00:45:14.639 two five five. I want to hear from you three 967 00:45:14.719 --> 00:45:21.760 oh three Martino. 968 00:45:22.639 --> 00:45:25.880 Go with a sure thing Denver's Best roofer Excel Roofing 969 00:45:26.000 --> 00:45:26.599 dot com. 970 00:45:26.639 --> 00:45:28.639 You don't pay a cent until you're content. 971 00:45:32.039 --> 00:45:35.199 Time for an insurance check up free, no obligation comparison 972 00:45:35.360 --> 00:45:38.920 call Compass Insurance paying too much your coverage at dozens 973 00:45:38.920 --> 00:45:41.639 of insurance companies find out now three oh three seven 974 00:45:41.760 --> 00:45:44.559 seven to one help. You'll think you're his only customer 975 00:45:44.599 --> 00:45:46.840 when you choose Frank durand the real estate Man dot 976 00:45:46.880 --> 00:45:50.159 com to list your home with Remax Alliance three oh 977 00:45:50.239 --> 00:45:52.199 three nine two zero sixteen twenty two. 978 00:45:54.760 --> 00:45:56.880 All right, folks, three oh three seven one three eight 979 00:45:56.920 --> 00:46:02.280 two five five two lines open three zero three Martino. 980 00:46:02.360 --> 00:46:04.440 We make it easy. You have been ripped off, Let's 981 00:46:04.840 --> 00:46:06.840 call up. Let's get some help so you can call 982 00:46:06.880 --> 00:46:09.199 back and say, yeah, they recovered X amount for us. 983 00:46:09.320 --> 00:46:11.440 And I'll tell you why because so far over three 984 00:46:11.480 --> 00:46:14.400 hundred million dollars. That's a lot of dough three hundred 985 00:46:14.400 --> 00:46:19.320 million dollars in cash, merchandise, exchanges and refunds directly due 986 00:46:19.320 --> 00:46:21.559 to this show. By the way, one of our experts 987 00:46:21.599 --> 00:46:24.159 I want to tell you about real quick. He's our realtor, 988 00:46:24.559 --> 00:46:27.880 he's Time's realtor. He's a lot of listeners realtor. In fact, 989 00:46:27.880 --> 00:46:31.239 Frank Duran, the real estate man, sells more homes listen 990 00:46:31.280 --> 00:46:35.239 to this, more homes in one month, in one month 991 00:46:35.880 --> 00:46:39.079 than most realtors sell in a year. In fact, I'd 992 00:46:39.079 --> 00:46:42.199 say he probably sells double in one month than most 993 00:46:42.239 --> 00:46:44.639 selling a year. He's an incredible man. He's one of 994 00:46:44.679 --> 00:46:48.599 the best negotiators I've ever seen, the best. He saved 995 00:46:48.679 --> 00:46:50.480 us so much money on the house we bought in 996 00:46:50.519 --> 00:46:52.679 frank Down, and he made us more than I could 997 00:46:52.679 --> 00:46:56.079 have imagined on our house in Castle Rock. Check him 998 00:46:56.079 --> 00:46:59.719 out at Frank Duran Homes dot com Frank Durant Holmes 999 00:46:59.760 --> 00:47:03.559 dot com. Now we've got to follow up on this 1000 00:47:03.679 --> 00:47:05.760 twenty k but I'm going to go to Mike versut. Mike, 1001 00:47:06.199 --> 00:47:08.880 you've got to comment on the current discussion. What part 1002 00:47:08.880 --> 00:47:10.480 of the discussion the water heaters? 1003 00:47:10.519 --> 00:47:10.599 What? 1004 00:47:13.039 --> 00:47:18.599 Okay, Mark, all these apartment buildings, the communist governor, the 1005 00:47:18.639 --> 00:47:22.119 communist city of Denver want to buy up all the 1006 00:47:22.159 --> 00:47:23.159 apartment buildings. 1007 00:47:24.400 --> 00:47:24.719 Okay. 1008 00:47:24.800 --> 00:47:27.760 Last year they stated that they will have first crack 1009 00:47:28.239 --> 00:47:30.760 at buying apartment. 1010 00:47:30.239 --> 00:47:35.119 Buildings that landlords sell, and so they want to price 1011 00:47:35.360 --> 00:47:40.519 it's so high only they can afford with our money 1012 00:47:40.760 --> 00:47:42.079 to buy up all those apartments. 1013 00:47:42.079 --> 00:47:43.440 But what are they going to do with them? Just 1014 00:47:43.519 --> 00:47:46.159 make low cost housing? I mean, what's there? What do 1015 00:47:46.199 --> 00:47:47.880 you think their end goal is, Mike? 1016 00:47:48.880 --> 00:47:49.639 They're going to give. 1017 00:47:49.559 --> 00:47:52.159 Them to the bombs all of thems. 1018 00:47:52.239 --> 00:47:54.880 But they already know that doesn't work. They've tried the 1019 00:47:54.920 --> 00:47:58.639 many house communities, They've tried the hotel rooms, They've tried this. 1020 00:47:58.800 --> 00:48:00.679 A lot of people when it comes to the homeless, 1021 00:48:00.719 --> 00:48:03.519 don't realize most of these people want to be homeless. 1022 00:48:03.519 --> 00:48:06.039 I'm not saying they're not mentally ill and they don't 1023 00:48:06.039 --> 00:48:08.199 have a drug addiction, but it doesn't matter. 1024 00:48:08.239 --> 00:48:10.039 They want to be homeless. 1025 00:48:10.440 --> 00:48:11.199 Yeah that's true. 1026 00:48:11.280 --> 00:48:15.199 Uh but are you saying they're so stupid Mike that 1027 00:48:15.280 --> 00:48:16.480 they don't realize it? 1028 00:48:17.800 --> 00:48:20.280 Yeah? They are pretty damn stupid. These bastards. 1029 00:48:21.639 --> 00:48:24.360 Tell us how you really think there, Mike. Now, I 1030 00:48:25.280 --> 00:48:27.960 never thought about that that. I mean, bo, I'm going 1031 00:48:28.000 --> 00:48:31.440 back to you because you own Reynolds, did you? Is 1032 00:48:31.519 --> 00:48:34.599 anything resonating with what Mike's saying to you? I have 1033 00:48:34.719 --> 00:48:37.960 not heard the Dead Watch start buying up these units, Mike. 1034 00:48:38.760 --> 00:48:42.440 Is it's true? I did get something in the mail 1035 00:48:42.599 --> 00:48:43.079 that they were. 1036 00:48:43.400 --> 00:48:47.920 City council was talking about putting some sort of amendment 1037 00:48:48.679 --> 00:48:51.280 or a resolution where the city would get a first 1038 00:48:51.360 --> 00:48:52.239 right of refusal. 1039 00:48:52.360 --> 00:48:54.000 It's a file commercial real. 1040 00:48:53.960 --> 00:48:56.320 Estate, but I don't think it ever really went into effect, 1041 00:48:56.519 --> 00:48:57.559 but there certainly was. 1042 00:48:57.599 --> 00:48:58.360 Talk about it. 1043 00:48:58.760 --> 00:49:01.480 That's amazing and that's. 1044 00:49:00.880 --> 00:49:03.760 All our well, it's that's our tax dollars. I mean, 1045 00:49:03.880 --> 00:49:05.440 let's just get right to where it is. 1046 00:49:05.800 --> 00:49:07.280 And what they're going to do is buy it and 1047 00:49:07.400 --> 00:49:09.599 run it, run the buildings into the ground because the 1048 00:49:10.000 --> 00:49:11.719 city are not good landlords. 1049 00:49:12.360 --> 00:49:14.039 The city's not good at doing anything. 1050 00:49:14.239 --> 00:49:16.840 That's true, so collecting our money. 1051 00:49:17.039 --> 00:49:22.519 What else? Mike anything man? Basically, Mark, Yeah, it's infuriating. 1052 00:49:22.559 --> 00:49:25.280 I uh, Colorado has changed so much. 1053 00:49:25.800 --> 00:49:26.840 Yeah, well, I've been. 1054 00:49:26.760 --> 00:49:28.039 Here seventy seven. 1055 00:49:28.559 --> 00:49:31.239 If I would if I weren't seventy six, I'd be 1056 00:49:31.320 --> 00:49:32.239 the hell on right here? 1057 00:49:32.719 --> 00:49:35.000 Well, you can still move, I assume Why do you 1058 00:49:35.039 --> 00:49:36.400 say that is your roots here or what? 1059 00:49:37.000 --> 00:49:39.440 Yeah, wait till you get seventy six. 1060 00:49:40.280 --> 00:49:43.800 I'm a pretty damn good shape. But oh, you scaring 1061 00:49:43.800 --> 00:49:45.760 the hell? Am I going to go? You know where 1062 00:49:45.760 --> 00:49:46.320 are you going to go? 1063 00:49:46.719 --> 00:49:48.679 Well, I'll tell you where i'd go. Right now, we've 1064 00:49:48.719 --> 00:49:52.000 been looking at all kinds of places. Man, I'm lucky enough. 1065 00:49:52.039 --> 00:49:54.880 I can do this show remotely. I can do a 1066 00:49:54.920 --> 00:49:56.840 show somewhere else. We can do a lot of stuff. 1067 00:49:56.880 --> 00:49:59.159 I mean, Tom and I both can literally be in 1068 00:49:59.199 --> 00:50:02.239 two different states. It's or two different countries. And unless 1069 00:50:02.360 --> 00:50:04.400 we let people know, you would have no idea where 1070 00:50:04.400 --> 00:50:08.159 the hell we were under most cases. So I like, 1071 00:50:08.280 --> 00:50:09.840 I'll tell you where I like. A lot of people 1072 00:50:09.880 --> 00:50:13.159 laugh at me. I like Louisiana. I like on the 1073 00:50:13.199 --> 00:50:16.360 sly Dell side of Lake Pontcha Train. I like that 1074 00:50:16.480 --> 00:50:19.760 town a little further in. There's some great waterfront stuff. 1075 00:50:19.760 --> 00:50:22.880 It's cheap. I like different places in Florida. If you 1076 00:50:22.920 --> 00:50:25.920 go inland in Florida, you can go cheap. I'm not 1077 00:50:26.039 --> 00:50:29.000 in Arizona or Nevada. Guy, it's just too damn hot. 1078 00:50:29.280 --> 00:50:30.559 But I get what you're saying. 1079 00:50:30.719 --> 00:50:33.519 Wyoming it's pretty nice too. I've been there a few times. 1080 00:50:33.079 --> 00:50:34.400 Little from Qeretty as hell. 1081 00:50:34.760 --> 00:50:36.559 Well, I'm not afraid of a bad hair day once 1082 00:50:36.559 --> 00:50:37.199 in a while. 1083 00:50:37.000 --> 00:50:38.960 Wow the winners, Well, look at my hair do I 1084 00:50:39.000 --> 00:50:45.320 look like I'm afraid of a bad hair day. Gorgeous, 1085 00:50:45.360 --> 00:50:46.400 Absolutely gorgeous. 1086 00:50:46.440 --> 00:50:48.559 By the way, that law it is called Colorado Local 1087 00:50:48.639 --> 00:50:52.840 Rights the first refusal. It's effect in August sixth of 1088 00:50:52.960 --> 00:50:56.119 last year. This is according to Davis, Graham and stuff. 1089 00:50:56.360 --> 00:50:59.239 So they actually have first right. Now it says it 1090 00:50:59.440 --> 00:51:00.559 just commercial property. 1091 00:51:00.719 --> 00:51:06.000 It's residential and mixed use properties in Colorado consisting of 1092 00:51:06.039 --> 00:51:07.679 fifteen to one hundred units. 1093 00:51:07.719 --> 00:51:10.119 Okay, that's why we don't get a lot of calls 1094 00:51:10.199 --> 00:51:14.280 because it's not every day one hundred unit. Now, if it's. 1095 00:51:14.199 --> 00:51:16.480 More than one hundred units, it's not. 1096 00:51:16.199 --> 00:51:17.119 Covered by that law. 1097 00:51:17.400 --> 00:51:20.760 Well, I'm just curious. Why would it be fifty That 1098 00:51:20.880 --> 00:51:23.400 seems so arbitrary? Fifteen to one hundred weight. 1099 00:51:23.280 --> 00:51:26.840 It gets better. Non compliance may result in civil penalties 1100 00:51:26.840 --> 00:51:29.960 of ten thousand to one hundred thousand dollars. 1101 00:51:30.119 --> 00:51:31.639 So what do you got to do? You're supposed to 1102 00:51:31.679 --> 00:51:34.719 call up the city and say, hey, I'm selling. You 1103 00:51:34.719 --> 00:51:36.719 would hope your realtor understands all this. 1104 00:51:36.880 --> 00:51:41.039 So seller obligations, according to Davis, Graham and Stubbs, provide 1105 00:51:41.079 --> 00:51:43.599 notice of intent to sell before entering into a listing 1106 00:51:43.639 --> 00:51:46.719 agreement with a broker or otherwise listing of the property 1107 00:51:46.719 --> 00:51:49.360 on MLS. See this is great, owing that the government 1108 00:51:49.440 --> 00:51:52.719 may within seven days either wave their right. They gave 1109 00:51:52.719 --> 00:51:56.760 themselves this right either wave their right or request due 1110 00:51:56.800 --> 00:51:59.400 diligence from the seller. If the governments request. 1111 00:51:59.159 --> 00:52:01.360 Due to diligion, that's insane. 1112 00:52:01.559 --> 00:52:05.800 So has five days to provide required property information. 1113 00:52:06.440 --> 00:52:09.440 Bob, does do you wear plumbline on any that's just 1114 00:52:09.559 --> 00:52:10.079 Denver though? 1115 00:52:10.159 --> 00:52:12.000 Right, No, that's a state law. 1116 00:52:12.079 --> 00:52:13.039 That's a state law. 1117 00:52:13.159 --> 00:52:16.199 That's a state law. And so it's so it's. 1118 00:52:19.639 --> 00:52:21.280 Price. Do they get to name their price? 1119 00:52:22.480 --> 00:52:24.440 I would think they just can you imagine if that 1120 00:52:24.599 --> 00:52:28.599 was the case, they'll they'll just wow, they'll take it. 1121 00:52:28.639 --> 00:52:30.639 They took one of my properties by eminento. 1122 00:52:30.719 --> 00:52:31.599 Mate, Well there you go. 1123 00:52:31.760 --> 00:52:33.880 In fact, what's sitting there right now is the last 1124 00:52:33.920 --> 00:52:36.239 stop in montbelo Head. 1125 00:52:37.480 --> 00:52:39.599 It's called Puria Station. That used to be one of 1126 00:52:39.639 --> 00:52:40.280 my good years. 1127 00:52:40.440 --> 00:52:41.400 What's the Purist station? 1128 00:52:41.679 --> 00:52:43.000 So RTD light rail. 1129 00:52:43.119 --> 00:52:45.679 It's basically the last stopp or I think the next 1130 00:52:45.840 --> 00:52:50.639 last now between it's Denver Metro and the airport. 1131 00:52:50.320 --> 00:52:52.440 Market your first stop for weed when you're getting off 1132 00:52:52.440 --> 00:52:52.960 the airport. 1133 00:52:53.119 --> 00:52:55.280 Yeah, that's true. You can you can fly into d 1134 00:52:55.440 --> 00:52:58.000 I A and you can hop on the train and 1135 00:52:58.079 --> 00:53:01.360 you can get off in Mont Below and there's lots 1136 00:53:01.360 --> 00:53:04.800 of recreational dope there you can buy, hop back on 1137 00:53:04.920 --> 00:53:06.559 the train and go back to wherever the hell you 1138 00:53:06.639 --> 00:53:07.039 came from. 1139 00:53:07.039 --> 00:53:08.920 What was that process, like, do you feel like you 1140 00:53:08.960 --> 00:53:11.199 were paid a fair market value or could you have 1141 00:53:11.239 --> 00:53:12.559 done better selling to someone else? 1142 00:53:12.760 --> 00:53:13.639 Well, a nightmare. 1143 00:53:13.840 --> 00:53:18.800 It was good and bad. That's a great question. So, ah, man, 1144 00:53:18.840 --> 00:53:21.079 it was handcock. In fact, at one point, I'll tell 1145 00:53:21.079 --> 00:53:23.639 you how bad it got. At one point them dealing 1146 00:53:23.719 --> 00:53:26.719 with me, and it was probably mostly me, I'll be honest. 1147 00:53:26.760 --> 00:53:30.559 I mean, they're gonna do what they do. And at 1148 00:53:30.559 --> 00:53:31.480 one point on. 1149 00:53:31.519 --> 00:53:35.280 The ribbon cutting ceremony, they knew I was going to 1150 00:53:35.320 --> 00:53:37.119 show up. You know, they had the cameras out there 1151 00:53:37.159 --> 00:53:41.159 and everything, so they knew who I was when I 1152 00:53:41.199 --> 00:53:44.119 walked up. And it was pretty bad. I mean, nothing happened. 1153 00:53:45.079 --> 00:53:47.280 I did talk to the press and talk to other 1154 00:53:47.320 --> 00:53:50.960 people out there, and I wanted to go meet Hancock 1155 00:53:51.079 --> 00:53:53.679 because ultimately he was the guy doing this to me. 1156 00:53:54.039 --> 00:53:56.199 It was the city in County of Denver that was him. 1157 00:53:56.320 --> 00:53:57.400 You were the resistance. 1158 00:53:57.599 --> 00:54:00.119 I was part of the resistance, and they did not. 1159 00:54:00.599 --> 00:54:02.719 He didn't want to come over and talk to me, 1160 00:54:02.840 --> 00:54:05.760 So that didn't go great. But you know, it was 1161 00:54:05.840 --> 00:54:11.400 what it was, and here was the bottom line. Ultimately 1162 00:54:12.079 --> 00:54:15.920 it worked out very well for us. In fact, you 1163 00:54:15.960 --> 00:54:19.280 ever something happens in your life, Bob, maybe this has 1164 00:54:19.320 --> 00:54:22.639 happened to you, something happens in it to time. I 1165 00:54:22.679 --> 00:54:26.400 almost call it unanswered prayers. At the time, you want 1166 00:54:26.440 --> 00:54:30.280 to do anything in your life to change whatever's going on. 1167 00:54:30.360 --> 00:54:32.840 It doesn't matter what it is, it doesn't matter. 1168 00:54:33.159 --> 00:54:36.880 Maybe something happened with one of your kids and you 1169 00:54:36.960 --> 00:54:39.159 want him to go a certain direction and they fight 1170 00:54:39.199 --> 00:54:41.480 you and they don't go that direction. Or in your 1171 00:54:41.480 --> 00:54:44.079 own life, you get fired from a job, or the 1172 00:54:44.119 --> 00:54:47.440 company goes out of business something, and you just pray, oh, 1173 00:54:47.480 --> 00:54:50.280 I want this changed, I want this and you do 1174 00:54:50.360 --> 00:54:54.559 everything in your power, but nothing happens, nothing changes. Then 1175 00:54:54.679 --> 00:54:59.199 all of a sudden, a year later, because of that 1176 00:54:59.280 --> 00:55:03.199 thing that you never wanted it to happen, some really 1177 00:55:03.400 --> 00:55:06.440 good things happen, and if you look back on it, 1178 00:55:06.480 --> 00:55:07.239 they never would have. 1179 00:55:08.159 --> 00:55:10.639 I liked the way you said that, unanswered prayers. It's 1180 00:55:10.679 --> 00:55:13.599 the reason I'm at plumbline, to be quite honest, that's remarkable. 1181 00:55:13.639 --> 00:55:16.480 The company I worked for before was a concrete construction 1182 00:55:16.639 --> 00:55:21.480 residential Foundations SAD Corp. I love the company, loved the owners. 1183 00:55:22.519 --> 00:55:23.760 I thought I was going to be there for the 1184 00:55:23.800 --> 00:55:26.920 rest of my career. And then the recession hit and 1185 00:55:27.000 --> 00:55:30.320 we went you know, our business dropped by ninety percent overnight. 1186 00:55:30.400 --> 00:55:32.840 You're talking eight ten exactly. 1187 00:55:32.960 --> 00:55:33.159 Yep. 1188 00:55:33.360 --> 00:55:35.199 And I went to Plumbline in two thousand and nine. 1189 00:55:36.400 --> 00:55:38.480 Quite frankly, I thought it was gonna be a temporary situation. 1190 00:55:38.559 --> 00:55:40.159 I told the old owner, I said, I'll be back 1191 00:55:40.400 --> 00:55:42.440 in a year or two when this recession blows over. 1192 00:55:43.039 --> 00:55:46.639 And it was the darkest time, one of the darkest 1193 00:55:46.639 --> 00:55:50.800 times of my life. And sure as heck, here I 1194 00:55:50.840 --> 00:55:52.840 am fifteen sixteen years later. 1195 00:55:52.679 --> 00:55:55.519 An owner of one of the largest, if not the largest, 1196 00:55:55.719 --> 00:55:57.880 and I love it. You know, whatever happened had it 1197 00:55:57.920 --> 00:56:02.719 not been for the recession, Yeah, that's crazy. So at 1198 00:56:02.760 --> 00:56:06.920 the time I was going through this eminent domain with 1199 00:56:07.000 --> 00:56:10.000 Hancock and those goons down there, and what they do 1200 00:56:10.079 --> 00:56:12.079 is they hire people to handle all this for them. 1201 00:56:12.119 --> 00:56:14.559 You don't deal with this city. I think the company 1202 00:56:14.639 --> 00:56:17.000 was called HC. Peck and I think they're still here. 1203 00:56:17.239 --> 00:56:19.880 They were pretty good. I mean, once again, a lot 1204 00:56:19.920 --> 00:56:22.519 of it was my attitude, of course, you're coming in, 1205 00:56:22.599 --> 00:56:25.239 you're taking something that I'm cash flowing on and making 1206 00:56:25.320 --> 00:56:28.000 money and you're telling me, Okay, i'll pay you to move. 1207 00:56:28.039 --> 00:56:31.559 I'll do this, I'll do all that. But most businesses 1208 00:56:31.559 --> 00:56:34.239 that are taken by eminent domain, in the case of 1209 00:56:34.320 --> 00:56:38.559 Peoria Crossing, I think it was thirty six businesses. I 1210 00:56:38.599 --> 00:56:42.159 think there was, like, for an example, there was liquor stores. 1211 00:56:42.239 --> 00:56:46.599 There was Kentucky Fried Chicken, or churches was a church's 1212 00:56:46.960 --> 00:56:49.440 church's chicken. There was a waffle house. There was all 1213 00:56:49.440 --> 00:56:54.920 these things. I think zero are there now. Zero They 1214 00:56:54.960 --> 00:56:58.639 tried to relocate, it didn't work. It's like zero, like 1215 00:56:58.719 --> 00:57:04.519 literally zero. I think nationwide businesses mon pop businesses taken 1216 00:57:04.559 --> 00:57:05.639 by eminent domain. 1217 00:57:06.000 --> 00:57:08.599 I mean it's like a ten percent survival rate. 1218 00:57:08.719 --> 00:57:11.480 If you're a liquor store, people stop there because they're 1219 00:57:11.559 --> 00:57:13.840 used to where they are. They're buying their cigarettes, or 1220 00:57:13.880 --> 00:57:17.119 a convenience store, they're getting their gas. When you move, 1221 00:57:18.039 --> 00:57:18.480 that's it. 1222 00:57:18.599 --> 00:57:20.880 I mean, it's not a convenience store when you move 1223 00:57:20.920 --> 00:57:21.760 because it's not convenient. 1224 00:57:21.880 --> 00:57:24.480 It's not convenient anymore. They're out of business anyhow. 1225 00:57:24.679 --> 00:57:26.559 I'm going to tell you guys after this, and I 1226 00:57:26.599 --> 00:57:28.239 promise I'll get back to the phones. But I'm going 1227 00:57:28.280 --> 00:57:31.800 to tell you, guys, when I went through this, and 1228 00:57:31.880 --> 00:57:34.239 I'll throw this in. At that same time, Susanna and 1229 00:57:34.360 --> 00:57:38.840 I were going through a bankruptcy, a Chapter eleven restructure 1230 00:57:39.000 --> 00:57:43.800 on that company. So as I'm in bankruptcy, this eminent 1231 00:57:43.840 --> 00:57:47.960 domain happens, which threw a monkey ranch into the restructure part. 1232 00:57:48.079 --> 00:57:52.000 It was absolutely the biggest nightmare, the most rock bottom 1233 00:57:52.119 --> 00:57:56.679 part I remember in my life. But it made me 1234 00:57:57.760 --> 00:57:58.719 two million. 1235 00:57:58.400 --> 00:58:07.840 Dollars go with a sure thing, Denver's Best roofer Excel 1236 00:58:07.960 --> 00:58:08.960 Roofing dot com. 1237 00:58:09.000 --> 00:58:14.440 You don't pay a cent until you're contenth. 1238 00:58:14.400 --> 00:58:17.599 Time for an insurance check up free no obligation comparison 1239 00:58:17.719 --> 00:58:21.280 call Compass Insurance paying too much your coverage at dozens 1240 00:58:21.280 --> 00:58:24.039 of insurance companies find out now three oh three seven 1241 00:58:24.119 --> 00:58:26.920 seven to one help. You'll think you're his only customer 1242 00:58:26.960 --> 00:58:29.199 when you choose Frank durand the real estate Man dot 1243 00:58:29.239 --> 00:58:32.599 com to list your home with Remax Alliance three oh 1244 00:58:32.599 --> 00:58:34.559 three nine two zero sixteen twenty two. 1245 00:58:36.679 --> 00:58:39.239 All right, three oh three seven one three eight two 1246 00:58:39.280 --> 00:58:41.800 five five three oh three Martino, you've been ripped off 1247 00:58:41.840 --> 00:58:45.199 taking advantage of I'm going to finish that story really quick. 1248 00:58:45.239 --> 00:58:47.840 So I went through Emine into Maine and Denver. This 1249 00:58:48.159 --> 00:58:50.400 was I don't remember what year, Suzanne. I mean it 1250 00:58:50.480 --> 00:58:52.119 was around the recession. 1251 00:58:51.920 --> 00:58:52.840 Two thousand and nine. 1252 00:58:52.880 --> 00:58:54.760 Yeah, and how I ended up having to do a 1253 00:58:54.840 --> 00:58:58.440 chapter eleven, which is a restructure for corporation. I had 1254 00:58:58.480 --> 00:59:03.639 five good Year stores, and honestly, the I was going 1255 00:59:03.679 --> 00:59:07.599 to say Biden administration, but the Obama administration almost put 1256 00:59:07.679 --> 00:59:11.719 me in a bunch of other people that owned repair 1257 00:59:11.800 --> 00:59:13.519 shops had a business. I'll tell you why. I was 1258 00:59:13.519 --> 00:59:15.639 called cash for a Clunkers was one of the main 1259 00:59:15.679 --> 00:59:18.880 reasons you could get a ten thousand dollars tax credit 1260 00:59:19.159 --> 00:59:21.480 and go buy a brand new car if you got 1261 00:59:21.599 --> 00:59:23.480 rid of the car that I would have been fixing. 1262 00:59:24.039 --> 00:59:27.159 And everybody else was broke at the time. I'm pretty 1263 00:59:27.199 --> 00:59:31.559 sure we lived in Red Hawk, Colorado, like every fifth 1264 00:59:31.599 --> 00:59:35.400 house was in foreclosure. It was the craziest time ever, Bob, 1265 00:59:35.440 --> 00:59:37.519 you were talking about it in your life. I mean, 1266 00:59:37.559 --> 00:59:39.840 I never lived through anything like that, and I'm fifty 1267 00:59:39.840 --> 00:59:42.280 two or coming up on it, and it was. It 1268 00:59:42.320 --> 00:59:45.079 was just a remarkable time. So I'm in chapter eleven. 1269 00:59:45.440 --> 00:59:48.199 They come in in my one store. That is crushing 1270 00:59:48.239 --> 00:59:50.679 it because I had a lot of national accounts like 1271 00:59:50.800 --> 00:59:54.199 termin X and State Patrol Colorado State Patrol. I had 1272 00:59:54.199 --> 00:59:56.119 a lot of money that didn't go away at that 1273 00:59:56.239 --> 01:00:00.159 particular store. They're going to take my cash flow away, 1274 01:00:00.280 --> 01:00:04.079 which totally threw a monkey wrench into the entire plan 1275 01:00:04.119 --> 01:00:07.039 that we had to represent to the trustee doing the 1276 01:00:07.119 --> 01:00:12.280 Chapter eleven. So it was horrible. But ultimately I'm at 1277 01:00:12.320 --> 01:00:15.079 a meeting for Eminent Domain and I meet a guy 1278 01:00:15.440 --> 01:00:18.320 who has a building that happens to be right behind 1279 01:00:18.400 --> 01:00:22.039 my Goodyear that's not getting affected. But the problem was 1280 01:00:22.400 --> 01:00:25.280 his tenant was moving out because he would have no 1281 01:00:25.360 --> 01:00:28.760 more traffic. So his tenant's lease was coming up. And 1282 01:00:28.800 --> 01:00:32.639 this was a twenty thousand square foot building, twenty thousand 1283 01:00:33.039 --> 01:00:37.079 huge building. It's still there right now. So I talked 1284 01:00:37.079 --> 01:00:39.440 to him. He lives in Florida. He doesn't want to 1285 01:00:39.440 --> 01:00:41.360 have to try to rent it out. This is a 1286 01:00:41.480 --> 01:00:45.119 huge monkey wrench for him because this whole Peoria Crossing 1287 01:00:45.199 --> 01:00:48.159 project is going to last year. So they're building a bridge, 1288 01:00:48.320 --> 01:00:50.519 putting in a parking lot, putting in the light rail, 1289 01:00:50.559 --> 01:00:53.159 They're doing all this, so his building is like in 1290 01:00:53.199 --> 01:00:55.119 bad shape. He's not going to be able to rent 1291 01:00:55.119 --> 01:00:57.599 it out because it's hard to get there. At this point, 1292 01:00:58.239 --> 01:01:01.400 I convince him to sell it to me on payments. 1293 01:01:01.400 --> 01:01:04.880 I gave them whatever, maybe ten percent down, and I'm 1294 01:01:04.920 --> 01:01:06.719 not going to get into numbers, but I paid a 1295 01:01:06.760 --> 01:01:09.159 lot for it. But it was a great deal. I mean, 1296 01:01:09.159 --> 01:01:11.599 it was absolutely a great deal. But I mean we're 1297 01:01:11.599 --> 01:01:14.480 not talking one hundred thousand dollars building. We're talking expensive building. 1298 01:01:14.880 --> 01:01:18.880 So I buy it. Then guess what happens years later, 1299 01:01:19.440 --> 01:01:22.039 not even that many years later, I converted I turned 1300 01:01:22.039 --> 01:01:24.320 it into a good year, and I'm making good money 1301 01:01:25.400 --> 01:01:27.960 once again. It took a little bit. The state did 1302 01:01:28.000 --> 01:01:30.960 pony up, or the state or the county did pony up. 1303 01:01:31.000 --> 01:01:35.440 They moved everything. They even paid for improvements that they 1304 01:01:35.480 --> 01:01:37.760 probably didn't have to technically pay for. 1305 01:01:37.920 --> 01:01:38.880 But they did pretty good. 1306 01:01:38.960 --> 01:01:42.920 They probably spent two to three hundred thousand dollars helping 1307 01:01:42.960 --> 01:01:46.719 me convert about six thousand square feet of this building 1308 01:01:46.960 --> 01:01:49.960 or no, ten thousand square feet half the building into 1309 01:01:49.960 --> 01:01:52.880 a good year. It was basically a warehouse and office space. 1310 01:01:53.119 --> 01:01:56.280 So three hundred thousand dollars later. This is before Biden, 1311 01:01:56.360 --> 01:01:58.920 so three hundred thousand actually bought a lot of stuff 1312 01:01:58.960 --> 01:02:02.800 back then. Oh, we go through all of this and 1313 01:02:02.840 --> 01:02:06.880 we get the conversion. Everything's going great, and I'm just 1314 01:02:06.920 --> 01:02:10.320 getting burned out. I'm pretty done. We're back up, we're running, 1315 01:02:10.960 --> 01:02:13.400 and I want to sell. So I ended up selling 1316 01:02:13.440 --> 01:02:16.119 three of the stores to pay some debt off to 1317 01:02:16.199 --> 01:02:19.840 Goodyear so or I'm sorry to Nap Auto Parts and Goodyear. 1318 01:02:19.880 --> 01:02:23.119 So I sold three of my stores literally to Goodyear 1319 01:02:24.360 --> 01:02:26.679 for a couple million bucks, which is about what I 1320 01:02:26.679 --> 01:02:28.159 owed him. I owed him a ton of money at 1321 01:02:28.159 --> 01:02:30.880 this point. But we were still cash flowing and doing good. 1322 01:02:30.920 --> 01:02:33.760 We were, you know, back to not you know, going 1323 01:02:33.800 --> 01:02:36.559 crazy every day meeting Suzanne and myself and the employees 1324 01:02:36.599 --> 01:02:39.719 and everything. So then I had two stores left, and 1325 01:02:39.920 --> 01:02:42.679 I sold one to a store manager that was a 1326 01:02:42.719 --> 01:02:45.960 Lakewood store in fact, Frank Tamborelli. He's a great guy. 1327 01:02:46.039 --> 01:02:48.840 In fact, he still owns and runs that store at 1328 01:02:48.880 --> 01:02:52.519 Kipling and Jewel. Great guy. In fact, anybody out in 1329 01:02:52.559 --> 01:02:55.199 the Lakewood area you want a good person to go to, 1330 01:02:55.360 --> 01:02:58.599 you go down to Frank there, and I think, who 1331 01:02:58.679 --> 01:03:01.320 was the woman that was? Or she's still there? Do 1332 01:03:01.360 --> 01:03:03.199 you think she's still there? I bet you. I don't 1333 01:03:03.960 --> 01:03:06.119 really good people though they run a great score. But 1334 01:03:06.239 --> 01:03:09.039 then I'm left with this one, this building I bought, 1335 01:03:09.440 --> 01:03:12.239 and I want to get out and guess what happens. 1336 01:03:12.320 --> 01:03:21.400 Ultimately marijuana becomes legal to sell, not just medically, but 1337 01:03:22.039 --> 01:03:26.719 it's getting ready to go commercially or not commercially recreational, 1338 01:03:26.840 --> 01:03:30.360 thank you. So I start getting offers on this building 1339 01:03:30.440 --> 01:03:32.559 left and right. Because we're not near a school, we're 1340 01:03:32.559 --> 01:03:34.840 not near a daycare, we're not near at homes, we're 1341 01:03:34.840 --> 01:03:38.599 not near at church. It fits right into this little window. 1342 01:03:39.639 --> 01:03:42.760 So instead of selling to marijuana people, I found a 1343 01:03:42.760 --> 01:03:45.000 guy that wanted to buy it. He wanted to run 1344 01:03:45.039 --> 01:03:48.280 the Goodyear and then ran out half of the building 1345 01:03:48.320 --> 01:03:51.239 ten thousand square feet to marijuana, so he was going 1346 01:03:51.280 --> 01:03:53.000 to run the good Year into it. So I ended 1347 01:03:53.039 --> 01:03:55.559 up selling to him and I made a killing, absolute 1348 01:03:55.639 --> 01:03:59.400 killing on it. Unfortunately, he ran the Goodyear's side down 1349 01:03:59.440 --> 01:04:02.000 to the ground. He never worked for himself. I think 1350 01:04:02.079 --> 01:04:04.679 he was an alcoholic too, and I'm not going to 1351 01:04:04.760 --> 01:04:06.719 mention his name. He was a good guy, but he 1352 01:04:06.800 --> 01:04:08.760 had a lot of problems that I didn't know about. 1353 01:04:09.119 --> 01:04:14.639 So ultimately the whole shop went away and he sold 1354 01:04:14.679 --> 01:04:16.719 the building and he even made some money on it, 1355 01:04:16.760 --> 01:04:17.679 which was good. 1356 01:04:19.079 --> 01:04:20.519 To marijuana. So right now. 1357 01:04:20.559 --> 01:04:24.920 That building, they have an industrial kitchen that makes it's 1358 01:04:25.000 --> 01:04:27.199 like the cleanest thing you've ever seen. It's like walking 1359 01:04:27.280 --> 01:04:31.119 into a high end kitchen like it Shanahan's or something. 1360 01:04:31.280 --> 01:04:34.519 It's absolutely spotless. But it's a bakery. And if you 1361 01:04:34.559 --> 01:04:37.639 can put marijuana in it, they make it. Then the 1362 01:04:37.679 --> 01:04:39.960 back they grow it where the shop used to be 1363 01:04:40.159 --> 01:04:44.639 is a huge grow house. And then back then after 1364 01:04:44.719 --> 01:04:47.760 he sold it, there was one room that has like 1365 01:04:47.800 --> 01:04:50.480 a cigarette machine I call it. They put the raw 1366 01:04:50.559 --> 01:04:53.599 dope or the flower into this machine and they come 1367 01:04:53.599 --> 01:04:56.280 out in joints, and then they sell joints and all 1368 01:04:56.280 --> 01:04:59.400 this stuff they do they sell to other places. 1369 01:04:59.400 --> 01:05:02.559 In other words, they're kind of the wholesaler and the manufacturer. 1370 01:05:02.559 --> 01:05:05.119 Anyhow, I had to say that Jennifer's got a question 1371 01:05:05.199 --> 01:05:07.119 for a plumb line, will come right back to and 1372 01:05:07.159 --> 01:05:10.199 then Richard scammed out of twenty thousand dollars and we 1373 01:05:10.239 --> 01:05:11.159 want to hear from you. 1374 01:05:11.280 --> 01:05:13.920 Three zero three Martino. 1375 01:05:18.079 --> 01:05:21.320 Go with a sure thing Denver's Best Roofer Excel Roofing 1376 01:05:21.440 --> 01:05:22.000 dot com. 1377 01:05:22.039 --> 01:05:27.440 You don't pay a cent until you're contenth. 1378 01:05:27.440 --> 01:05:30.000 Time for an insurance check up free, no obligation in 1379 01:05:30.039 --> 01:05:33.920 comparison call Compass Insurance, paying too much your coverage at 1380 01:05:33.960 --> 01:05:36.719 dozens of insurance companies. Find out now three oh three 1381 01:05:36.840 --> 01:05:39.440 seven seven to one help. You'll think you're his only 1382 01:05:39.519 --> 01:05:42.000 customer when you choose Frank durand the real estate Man 1383 01:05:42.039 --> 01:05:45.440 dot com to list your home with Remax Alliance three 1384 01:05:45.519 --> 01:05:49.679 oh three nine two zero sixteen twenty two. 1385 01:05:52.760 --> 01:05:55.199 All right, three oh three seven one three A two 1386 01:05:55.239 --> 01:05:57.360 five five. I want to tell you about Compass Insurance. 1387 01:05:57.960 --> 01:06:01.199 These guys are great. We have used Compass. Oh my goodness, 1388 01:06:01.239 --> 01:06:04.119 Susanna and I have used Compass now for at least ten, 1389 01:06:04.199 --> 01:06:07.199 if not fifteen years. Every year they reshop our auto 1390 01:06:07.320 --> 01:06:09.360 or a home. They get us the best coverage at 1391 01:06:09.360 --> 01:06:11.199 the best price, and they can do it for you. 1392 01:06:11.440 --> 01:06:13.760 If you haven't shopped insurance for a while, it'll be 1393 01:06:13.840 --> 01:06:16.320 the best phone call you make. Check them out at 1394 01:06:16.320 --> 01:06:21.440 Compass Insurance dot com. Now listen. Coming up next hour. 1395 01:06:21.440 --> 01:06:23.199 I'm going to go to Jennifer. She's got a question 1396 01:06:23.280 --> 01:06:25.679 for a plumb line. Then Richard. We're dying to do 1397 01:06:25.760 --> 01:06:27.679 this follow up, but I got to have a little time. 1398 01:06:27.800 --> 01:06:30.639 We also have some lines open three oh three seven 1399 01:06:30.719 --> 01:06:32.280 one three eight two five y five. You want to 1400 01:06:32.360 --> 01:06:34.920 join the conversation, or you want to tell us about 1401 01:06:34.920 --> 01:06:37.079 a bad guy, we can help you recoup that money. 1402 01:06:37.440 --> 01:06:41.119 But coming up next hour, I want to talk about 1403 01:06:41.519 --> 01:06:44.280 well kind of plumbline in a way, but bob Logan 1404 01:06:44.360 --> 01:06:47.719 is an example of companies that run from the top down. 1405 01:06:47.840 --> 01:06:50.719 And I'm going to explain what I'm talking about next hour. 1406 01:06:50.800 --> 01:06:54.840 But I kind of learned something from my son. Of 1407 01:06:54.880 --> 01:06:58.039 all people, you know when your kid's twenty four, well, 1408 01:06:58.039 --> 01:07:00.480 when they're twenty two, I learned they know everything. When 1409 01:07:00.480 --> 01:07:02.960 they're twenty four, all of a sudden, they start realizing 1410 01:07:03.159 --> 01:07:05.440 what they know and what they don't know. But he 1411 01:07:05.480 --> 01:07:09.199 taught me something that was incredible. And I think you 1412 01:07:09.239 --> 01:07:11.400 guys do the same thing. And I'll talk about that 1413 01:07:11.440 --> 01:07:14.440 next hour. But Jennifer, what is your question for Bob. 1414 01:07:16.320 --> 01:07:16.599 Hi Di? 1415 01:07:18.559 --> 01:07:22.639 Perhaps we live and we bought in June and online 1416 01:07:22.719 --> 01:07:25.440 replaced my furnace in ac because it was your original. 1417 01:07:25.920 --> 01:07:29.639 But the bathroom, two of the bathrooms in particular, smell. 1418 01:07:29.480 --> 01:07:31.960 Like mothballs occasionally. 1419 01:07:32.320 --> 01:07:34.400 All right, hold on, Jennifer, hold on, hold on. I 1420 01:07:34.400 --> 01:07:36.239 thought it was going to be like a real quick thing. 1421 01:07:36.320 --> 01:07:38.360 We'll get to you next after this. 1422 01:07:39.480 --> 01:07:42.760 Go with a sure thing Denver's best roofer Excel Roofing 1423 01:07:42.880 --> 01:07:45.519 dot com. You don't pay a cent until you're content. 1424 01:07:48.880 --> 01:07:52.079 Time for an insurance checkup free, no obligation. In comparison, 1425 01:07:52.199 --> 01:07:55.760 call Compass Insurance paying too much your coverage at dozens 1426 01:07:55.760 --> 01:07:58.519 of insurance companies find out now three all three seven 1427 01:07:58.599 --> 01:08:00.880 seven to one. Help you'll think think you're his only 1428 01:08:00.960 --> 01:08:03.400 customer when you choose Frank durand the real estate Man 1429 01:08:03.480 --> 01:08:06.920 dot com to list your home with Remax Alliance three 1430 01:08:06.920 --> 01:08:12.239 all three nine two zero sixteen twenty two. 1431 01:08:09.800 --> 01:08:19.800 Yea ripped up news so you don't have. 1432 01:08:22.000 --> 01:08:22.800 Come running. 1433 01:08:23.039 --> 01:08:27.000 Just as fast as we can show Shooter's gonna help. 1434 01:08:27.279 --> 01:08:30.079 Come man, This is. 1435 01:08:30.039 --> 01:08:35.159 The Troubleshooter Show now, Tom Martinez, Welcome, Welcome to. 1436 01:08:35.079 --> 01:08:36.520 The show, the only show of It's kind of here 1437 01:08:36.520 --> 01:08:39.880 to solve problems, answer questions, take complaints. We want to 1438 01:08:39.880 --> 01:08:42.119 make your life a little bit better. Here's the bottom line. 1439 01:08:42.279 --> 01:08:44.479 You got any questions out there, We have a team 1440 01:08:44.920 --> 01:08:47.319 at referral lists dot com as well as deputies and 1441 01:08:47.439 --> 01:08:50.800 studio and just a great staff that can help you out. 1442 01:08:50.840 --> 01:08:53.880 It really doesn't matter, but what we do to the 1443 01:08:54.000 --> 01:08:57.000 gut if you will as we go after bad guys, 1444 01:08:57.239 --> 01:08:59.920 you've been ripped off by a contractor maybe you got 1445 01:09:00.119 --> 01:09:03.680 landlord that you know hasn't fixed your heat for a 1446 01:09:03.760 --> 01:09:07.760 month or something just crazy. Maybe you've got some issue 1447 01:09:07.800 --> 01:09:10.560 like that. We get involved. In fact, we do it 1448 01:09:10.640 --> 01:09:13.600 every single day. Two of the gentlemen sitting next to 1449 01:09:13.600 --> 01:09:18.199 me today, Dimitri and Deputy Bow. These guys have helped 1450 01:09:18.199 --> 01:09:21.239 out so many people, it's absolutely crazy, to the tune 1451 01:09:21.239 --> 01:09:25.039 of over three hundred million dollars cash, merch and dice 1452 01:09:25.159 --> 01:09:28.399 exchanges refunds. You get the idea. Now, Jennifer called in 1453 01:09:28.479 --> 01:09:31.600 had a question for a Plumbline. It sounds like, by 1454 01:09:31.640 --> 01:09:34.640 the way in studio with me Bob Logan, one of 1455 01:09:34.680 --> 01:09:38.039 the owners of Plumbline Services dot com and Bob it 1456 01:09:38.159 --> 01:09:42.760 sounded like, you, guys, maybe, hey, Jennifer, did Plumbline sell 1457 01:09:42.800 --> 01:09:44.439 you a new system at some point? 1458 01:09:44.479 --> 01:09:45.159 Did I hear that? 1459 01:09:47.640 --> 01:09:47.880 Yes? 1460 01:09:48.159 --> 01:09:51.479 The house we bought in Joom was built in ninety nine. 1461 01:09:52.520 --> 01:09:55.119 We knew that it had the original furnace and ac 1462 01:09:55.359 --> 01:09:56.680 so Plumbline replaced it. 1463 01:09:56.880 --> 01:09:57.119 Cool. 1464 01:09:58.199 --> 01:10:02.560 But even before that, of bathrooms especially and there aren't 1465 01:10:02.960 --> 01:10:07.039 there's only a heater vent in one in one bathroom 1466 01:10:07.720 --> 01:10:13.159 and often on these smell like mothballs, plumb Line and 1467 01:10:13.159 --> 01:10:17.720 it said it could be nef masoline. 1468 01:10:17.960 --> 01:10:22.159 And theine nassaline. 1469 01:10:22.600 --> 01:10:28.600 Yes, something that could be of a mold or something 1470 01:10:28.640 --> 01:10:32.319 in the ducks, or it could be the clorox things 1471 01:10:32.359 --> 01:10:33.520 we were putting in the tank. 1472 01:10:33.760 --> 01:10:36.680 I got to ask you something, What was the relevance 1473 01:10:36.720 --> 01:10:40.800 of saying that Plumbline installed the systems. Prior to the 1474 01:10:40.880 --> 01:10:44.319 systems being installed, did you not have this smell? 1475 01:10:45.800 --> 01:10:46.920 We did have it before. 1476 01:10:47.239 --> 01:10:50.520 I'm just saying I gots not the old furnace because 1477 01:10:50.560 --> 01:10:51.439 they've replaced it. 1478 01:10:51.600 --> 01:10:53.479 I see where you were going with that. I mean, 1479 01:10:53.920 --> 01:10:57.279 Bob any, what would cause that? I mean if they 1480 01:10:57.279 --> 01:10:59.760 don't have a well, I'll say it a fart fan. 1481 01:11:00.319 --> 01:11:03.000 I mean, an odor can build up. I mean, well, 1482 01:11:03.119 --> 01:11:05.039 it happens. I'll just ask a couple of questions. When 1483 01:11:05.039 --> 01:11:06.880 you say in the bathrooms are you are you talking 1484 01:11:06.920 --> 01:11:10.279 about like by the toilets, in the water closet? Are 1485 01:11:10.279 --> 01:11:13.039 you talking about the vanities and everything? 1486 01:11:13.399 --> 01:11:14.600 Where's the smell coming from? 1487 01:11:14.600 --> 01:11:17.680 Now? The two bathrooms where I smelled in the master, 1488 01:11:17.920 --> 01:11:20.720 there's a separate toilet room that does not have a 1489 01:11:20.760 --> 01:11:23.560 floor vent. It has the overhead fan, but not a 1490 01:11:23.560 --> 01:11:27.199 floor vent, and the guest bathroom has a floor vent, 1491 01:11:27.359 --> 01:11:30.960 and that's the one that it was smelling this morning, 1492 01:11:31.000 --> 01:11:32.119 and I didn't yesterday. 1493 01:11:32.239 --> 01:11:34.039 So okay, I don't know. 1494 01:11:34.479 --> 01:11:37.039 And you feel like this is coming up definitely coming 1495 01:11:37.159 --> 01:11:40.760 up through the vent and not maybe originating someplace else. 1496 01:11:40.760 --> 01:11:44.079 Like to commote itself the toilet, right, one of. 1497 01:11:44.039 --> 01:11:46.600 My new toilets. We had new toilets put in. 1498 01:11:46.920 --> 01:11:50.119 Okay, that was going to be one of my suggestions, 1499 01:11:50.119 --> 01:11:52.920 is pulling the toilets, putting new wax rings in, making 1500 01:11:52.960 --> 01:11:54.399 sure that there's not some kind of. 1501 01:11:54.319 --> 01:11:58.960 A Did you have this smell prior to that? Yes, 1502 01:11:59.520 --> 01:12:02.319 So the first thing you did was replace the toilet's 1503 01:12:02.319 --> 01:12:03.920 thinking maybe it was coming from there. 1504 01:12:05.279 --> 01:12:08.079 Well, it was so sporadic. That wasn't the major cause. 1505 01:12:08.119 --> 01:12:11.199 It's just they were online. Came out for that too. 1506 01:12:11.520 --> 01:12:14.359 They were slow draining and getting clogged. So we put 1507 01:12:14.399 --> 01:12:14.960 new ones in. 1508 01:12:15.800 --> 01:12:18.800 And it's interesting that it's sporadic and not consistent. 1509 01:12:19.119 --> 01:12:21.520 Well, maybe that is what the system kicking on, though, 1510 01:12:21.560 --> 01:12:24.479 I mean, something is happening to create it. I mean, 1511 01:12:24.520 --> 01:12:26.319 I guess there could be a build up. Do you 1512 01:12:26.359 --> 01:12:30.279 guys have a what do they call that? Any kind 1513 01:12:30.279 --> 01:12:34.560 of fan in the basement right on fan. 1514 01:12:35.920 --> 01:12:41.119 No, don't have that, and it does well, the heat 1515 01:12:41.159 --> 01:12:43.439 comes on in the morning and this morning that's when 1516 01:12:43.439 --> 01:12:45.760 I smelled it in the guest path and so I 1517 01:12:45.800 --> 01:12:47.680 did Google it and it said it could be mold 1518 01:12:47.720 --> 01:12:49.159 and mild in the duct work. 1519 01:12:51.199 --> 01:12:51.720 Check for that. 1520 01:12:52.079 --> 01:12:54.039 Well, you could certainly do a duck cleaning. I mean, 1521 01:12:54.119 --> 01:12:56.399 we don't do duck cleaning as ourselves, but some of 1522 01:12:56.439 --> 01:12:59.640 the larger companies will do a video before and after 1523 01:13:00.159 --> 01:13:03.920 and maybe maybe through that video they'll build to identify 1524 01:13:04.319 --> 01:13:07.079 I mean, you know, God forbid there's a mouse or 1525 01:13:07.119 --> 01:13:08.119 something that died in there. 1526 01:13:08.239 --> 01:13:10.359 He had that one time. But man, you knew it. 1527 01:13:10.520 --> 01:13:11.600 Oh man, it was. 1528 01:13:11.600 --> 01:13:13.640 Bad, right, But but there could be something, you know, 1529 01:13:13.680 --> 01:13:15.319 it could be mold, it could be something that is 1530 01:13:15.399 --> 01:13:17.520 built up in there that just needs to be cleaned 1531 01:13:17.560 --> 01:13:18.880 out of the duct work itself. 1532 01:13:18.960 --> 01:13:20.800 It's not the best time of the year to do this, 1533 01:13:20.920 --> 01:13:22.760 but we might have a good day to where you 1534 01:13:22.760 --> 01:13:25.920 could turn the system off all together, to where the 1535 01:13:25.960 --> 01:13:29.760 fan doesn't run, the furnace doesn't come on, and see 1536 01:13:29.800 --> 01:13:32.279 if you smell it at all. But when we were 1537 01:13:32.520 --> 01:13:35.920 in the springtime, I mean, did you smell it when 1538 01:13:36.000 --> 01:13:36.840 nothing was on. 1539 01:13:38.640 --> 01:13:41.760 It just it comes and goes, and it's distinctly the 1540 01:13:41.800 --> 01:13:43.640 smell of mothballs. 1541 01:13:43.640 --> 01:13:45.640 And I don't know what that smells like. 1542 01:13:45.760 --> 01:13:51.800 A chemical nap selene is what makes the mothballs. 1543 01:13:51.319 --> 01:13:52.000 Smell like that. 1544 01:13:52.159 --> 01:13:53.840 And it seems like a bizarre thing to have your 1545 01:13:53.880 --> 01:13:58.239 bathroom smell like that just occasionally, well not other times. 1546 01:13:58.479 --> 01:14:00.880 I'll tell you what, Jennifer, I can. I'll talk to 1547 01:14:00.920 --> 01:14:03.840 my furnace and air conditioning technicians, my plumbers. 1548 01:14:03.479 --> 01:14:07.000 And real quick though, Bob, wouldn't you say, if it 1549 01:14:07.199 --> 01:14:10.199 was something in the vent work, why would it only 1550 01:14:10.319 --> 01:14:12.600 go to that area then? I mean, the vents are 1551 01:14:12.600 --> 01:14:14.960 all tied together coming out of the furnace. I guess 1552 01:14:15.000 --> 01:14:16.680 it could be in the last part of that. 1553 01:14:16.640 --> 01:14:18.479 Trunk or the first part. 1554 01:14:19.119 --> 01:14:20.840 Yeah, but if it was in the first part, wouldn't 1555 01:14:20.840 --> 01:14:21.520 it be everywhere? 1556 01:14:21.720 --> 01:14:21.840 Oh? 1557 01:14:21.880 --> 01:14:24.560 I see what you're saying, right right, the last part. 1558 01:14:24.520 --> 01:14:26.159 In all three bathrooms. 1559 01:14:25.960 --> 01:14:29.960 It's only in the bathrooms. How about were the return 1560 01:14:30.199 --> 01:14:31.119 three bathrooms? 1561 01:14:31.319 --> 01:14:33.680 Right? So where the su crazy where the supply air. 1562 01:14:33.840 --> 01:14:36.359 What Mark's saying is is right before the supply there 1563 01:14:36.359 --> 01:14:38.680 could be something that's happened. 1564 01:14:38.399 --> 01:14:41.520 There last little three feet under the floor, right, Yeah? 1565 01:14:41.840 --> 01:14:44.680 How about the return air, because then if it's where 1566 01:14:44.720 --> 01:14:47.319 the air is getting sucked in from the house, but 1567 01:14:48.000 --> 01:14:50.119 then you would think you'd get it out of every vent. 1568 01:14:50.399 --> 01:14:52.800 Yeah, that would be my guess, right right. 1569 01:14:52.960 --> 01:14:54.960 I only smell it in the two bathrooms. 1570 01:14:55.159 --> 01:14:58.039 So who would she call? I'm trying to think we 1571 01:14:58.119 --> 01:14:59.920 used to have someone on the refer list. I don't 1572 01:15:00.039 --> 01:15:02.800 think they're around anymore. But all they did was odors. 1573 01:15:03.079 --> 01:15:05.359 I mean, think about what a strange company they. 1574 01:15:05.319 --> 01:15:09.319 Wink Stink Incorporated, steak ink stink ink stink ink. 1575 01:15:09.359 --> 01:15:12.479 All they would come out. Maybe they still are around. 1576 01:15:12.479 --> 01:15:14.680 I thought the old owner sold, But I mean these 1577 01:15:14.680 --> 01:15:16.680 guys could come out and figure out where smell was 1578 01:15:16.680 --> 01:15:18.920 coming from, and it didn't matter where, and they would 1579 01:15:18.920 --> 01:15:22.039 do it. In fact, I don't think they ever failed 1580 01:15:22.039 --> 01:15:22.720 it to task. 1581 01:15:23.920 --> 01:15:26.920 You know, Colora, have a suggestion. Do you have a 1582 01:15:27.039 --> 01:15:29.439 first Do you have a cross space or a full basement? 1583 01:15:30.479 --> 01:15:32.479 A full unfinished basement? 1584 01:15:32.760 --> 01:15:36.359 Okay, you might check your sewer lines from the hook 1585 01:15:36.439 --> 01:15:38.479 up to the toilet and to think and just look 1586 01:15:38.520 --> 01:15:42.159 with the flashline see if you have anything leaking that 1587 01:15:42.279 --> 01:15:45.520 would have maybe periodic. Then when the furnest comes on, 1588 01:15:45.800 --> 01:15:50.239 the blower would would suck the air into the bathroom areas. 1589 01:15:50.319 --> 01:15:51.880 M I just check to make sure you don't have 1590 01:15:51.920 --> 01:15:53.159 any sewer leaks. 1591 01:15:52.960 --> 01:15:54.680 Or how about the see this would have to be 1592 01:15:54.760 --> 01:15:57.680 all three bathrooms, so because it happens in the bathrooms. 1593 01:15:58.000 --> 01:16:01.239 But the venting in a bathroom generally you have that 1594 01:16:01.359 --> 01:16:04.760 one that one piece of PVC. In most cases, it 1595 01:16:04.800 --> 01:16:07.079 goes up into the attic and out and if that 1596 01:16:07.159 --> 01:16:09.920 ever gets clogged or cut off or something, you know, 1597 01:16:10.119 --> 01:16:13.119 you can build up a smell. But for all three 1598 01:16:13.159 --> 01:16:17.000 of maybe what's happening is those two or three connect 1599 01:16:17.000 --> 01:16:19.800 at one point into the attic and go out and 1600 01:16:19.880 --> 01:16:21.199 there's something going on with that. 1601 01:16:21.239 --> 01:16:22.159 Does that make sense? 1602 01:16:22.760 --> 01:16:24.239 It's certainly possible. 1603 01:16:24.319 --> 01:16:27.399 I mean sounds like there's a number of different issues 1604 01:16:27.399 --> 01:16:30.119 that it could be period. But like I said, Jennifer, 1605 01:16:30.159 --> 01:16:32.760 before you hang up, make sure you get your phone 1606 01:16:32.840 --> 01:16:38.039 number off air, and uh, I'll ask my master plumbers, 1607 01:16:38.159 --> 01:16:41.079 my HVAC mechanical masters and everybody. 1608 01:16:44.840 --> 01:16:47.039 Oh, I bet you would. Even honestly, Bob, I love 1609 01:16:47.039 --> 01:16:49.000 putting you on the spot. You should see the grin 1610 01:16:49.039 --> 01:16:49.560 on my face. 1611 01:16:49.560 --> 01:16:51.239 You certainly get out there and take a look. 1612 01:16:51.279 --> 01:16:52.079 Yeah, would you do that? 1613 01:16:52.119 --> 01:16:54.159 I want to start by asking them because they might 1614 01:16:54.279 --> 01:16:57.399 they might say, well this this, they might know it 1615 01:16:57.479 --> 01:16:58.880 might be a common issue exactly. 1616 01:16:58.960 --> 01:17:01.159 But what I like about Just think about it, Jennifer, 1617 01:17:01.199 --> 01:17:04.439 You've already established a great relationship. You had your Did 1618 01:17:04.479 --> 01:17:06.640 you have the ac in furnace done by plumb line 1619 01:17:06.680 --> 01:17:09.920 both of them? Yeah, and then you have the toilet's. 1620 01:17:09.439 --> 01:17:13.840 Done and we're having the electrical box replaced. 1621 01:17:14.359 --> 01:17:16.800 I guarantee they will do whatever they can to help 1622 01:17:16.840 --> 01:17:17.039 you out. 1623 01:17:17.079 --> 01:17:21.239 I really appreciate your business. Got you that's what agreed. 1624 01:17:22.720 --> 01:17:24.479 Customs. 1625 01:17:25.159 --> 01:17:28.359 Yeah, well, listen, Jennifer a whole time, Kelly hard to 1626 01:17:28.399 --> 01:17:31.000 help figure it out. Kelly's gonna grab your info, Kelly 1627 01:17:31.039 --> 01:17:33.920 grab her phone number, first, last name, and address for Bob, 1628 01:17:34.319 --> 01:17:35.600 and he'll get right on it. 1629 01:17:36.439 --> 01:17:38.000 And I'm dying to know the mystery. 1630 01:17:38.119 --> 01:17:39.960 Sometimes we'll have a call like that and we'll have 1631 01:17:40.039 --> 01:17:42.720 multiple people call up, going, oh, it's probably this or that. 1632 01:17:43.159 --> 01:17:46.359 I just don't know because it's in three areas. That's 1633 01:17:46.399 --> 01:17:48.800 the problem. All I can think about is that vening 1634 01:17:49.239 --> 01:17:51.960 for each bathroom ends up at the same vent. But 1635 01:17:52.000 --> 01:17:54.880 I don't even know if according to COVID, if that's. 1636 01:17:54.880 --> 01:17:56.840 They do two of the bathrooms, it's not in all 1637 01:17:56.840 --> 01:17:57.359 the bathrooms. 1638 01:17:57.359 --> 01:17:59.520 It's not in all of them, So. 1639 01:18:00.239 --> 01:18:02.479 I'd like to know the outcome once you figure it out. 1640 01:18:02.479 --> 01:18:05.600 Bob, Yeah, Jennifer, hold by you guys an follow up. 1641 01:18:05.840 --> 01:18:06.520 Yeah, I'll start. 1642 01:18:06.560 --> 01:18:09.399 I'll start by asking our experts and maybe they might 1643 01:18:09.399 --> 01:18:10.279 have a simple solution. 1644 01:18:10.359 --> 01:18:12.079 If not, we'll get somebody out there to take a look. 1645 01:18:12.119 --> 01:18:14.960 All right, Richard, you're gonna be up next. Richard, this 1646 01:18:15.000 --> 01:18:18.359 one's crazy. Scammed out of twenty thousand dollars. Joe has 1647 01:18:18.399 --> 01:18:22.279 a question on serving interrogatories. Unfortunately, I have done that 1648 01:18:22.520 --> 01:18:25.720 a lot three zero three Martino one line open three 1649 01:18:25.800 --> 01:18:27.920 oh three seven one three talk. 1650 01:18:33.800 --> 01:18:37.039 Go with a sure thing Denver's best roofer Excel roofing 1651 01:18:37.159 --> 01:18:37.760 dot com. 1652 01:18:37.800 --> 01:18:39.800 You don't pay a cent until you're content. 1653 01:18:43.159 --> 01:18:46.359 Time for an insurance check up, free, no obligation comparison 1654 01:18:46.479 --> 01:18:50.079 call Compass Insurance paying too much your coverage at dozens 1655 01:18:50.079 --> 01:18:52.800 of insurance companies find out now three oh three seven 1656 01:18:52.800 --> 01:18:55.159 to seven to one help. You'll think you're his only 1657 01:18:55.239 --> 01:18:57.720 customer when you choose Frank durand the real estate Man 1658 01:18:57.760 --> 01:19:01.319 dot com to list your home with Alliance three all 1659 01:19:01.399 --> 01:19:08.880 three nine two zero sixteen twenty two. 1660 01:19:10.479 --> 01:19:12.520 All right, three A three seven, one three eight two 1661 01:19:12.640 --> 01:19:15.520 five five. If you could hear the off air conversation, 1662 01:19:16.560 --> 01:19:18.840 you wouldn't believe it. And you can if you want to. 1663 01:19:19.119 --> 01:19:22.760 You go to YouTube dot com type in Troubleshooter Network. 1664 01:19:22.800 --> 01:19:24.840 You can hear us while we're talking. But we were 1665 01:19:24.880 --> 01:19:29.399 talking about teenagers leaving food and dishes in their room. 1666 01:19:30.000 --> 01:19:32.520 We found dishes under our son's bed years ago, and 1667 01:19:32.560 --> 01:19:35.720 it's like, why would anybody take a bowl of cereal, 1668 01:19:37.119 --> 01:19:39.079 eat half of it and then put it under your bed. 1669 01:19:39.159 --> 01:19:41.560 Until this day, I still don't know the answer to that. 1670 01:19:42.399 --> 01:19:45.800 But everybody's been there. Everybody's been there. Bob, You add 1671 01:19:45.840 --> 01:19:49.520 a teenage, Look how successful he's become. That's the part 1672 01:19:49.560 --> 01:19:53.720 where you just go, what happened? When did the transformation happen? 1673 01:19:54.039 --> 01:19:56.960 All that advice that you never thought was sinking in 1674 01:19:57.079 --> 01:19:58.000 all of a sudden click. 1675 01:19:58.119 --> 01:20:01.439 Did your kids did your all of you? Did your 1676 01:20:01.520 --> 01:20:05.239 kids know everything when they were eighteen? I mean everything? 1677 01:20:05.319 --> 01:20:05.439 Oh? 1678 01:20:05.560 --> 01:20:07.560 Yeah, told you told you how the world? 1679 01:20:07.600 --> 01:20:12.640 Absolutely, it's nuts. Now they're starting to appreciate my years 1680 01:20:12.640 --> 01:20:14.319 of wisdom and experience. 1681 01:20:14.439 --> 01:20:16.520 Oh of course they do. They do that very quick 1682 01:20:16.560 --> 01:20:18.439 as they grow up, and especially once you're out of 1683 01:20:18.479 --> 01:20:22.159 the house. Once they're on their own nickel, things change 1684 01:20:22.279 --> 01:20:25.159 very fast. I've got one on their own nickel one 1685 01:20:25.199 --> 01:20:27.960 hundred percent for over what a year and a half. 1686 01:20:28.880 --> 01:20:31.319 The other one will be on your own nickel very 1687 01:20:31.359 --> 01:20:34.760 soon this year. That is so nice. I can't even 1688 01:20:34.800 --> 01:20:35.359 explain it. 1689 01:20:35.359 --> 01:20:36.079 It's wonderful. 1690 01:20:36.239 --> 01:20:40.159 It is crazy. All right, Richard, what is going on? 1691 01:20:40.279 --> 01:20:43.560 Twenty thousand dollars? It says a follow up, Give me 1692 01:20:43.640 --> 01:20:46.640 the original call, tell me what happened, Richard? 1693 01:20:48.479 --> 01:20:50.880 All right, so here is the deal, And I want 1694 01:20:50.920 --> 01:20:55.399 to start out by listening to you for the last hour. 1695 01:20:56.359 --> 01:20:58.720 You've actually helps me out a lot and put a 1696 01:20:58.720 --> 01:21:01.880 smile on my face, because no matter how big my 1697 01:21:01.960 --> 01:21:04.479 problem is, there's always somebody else that has something bigger. 1698 01:21:04.840 --> 01:21:07.159 Well, that shouldn't make you feel better, but I get it. 1699 01:21:09.279 --> 01:21:11.159 I guess that makes all of us feel better in 1700 01:21:11.199 --> 01:21:11.479 a way. 1701 01:21:11.520 --> 01:21:12.800 Though, I mean, isn't that weird? 1702 01:21:13.239 --> 01:21:14.319 It does absolutely. 1703 01:21:14.560 --> 01:21:16.920 The human psyche is very strange like that. 1704 01:21:18.159 --> 01:21:20.479 Yeah you think, yeah, you go, oh my god, I 1705 01:21:20.560 --> 01:21:21.640 just got hit by a car. 1706 01:21:21.680 --> 01:21:22.520 I'm in the hospital. 1707 01:21:22.560 --> 01:21:25.680 I got two broken legs, but that poor guy lost 1708 01:21:25.720 --> 01:21:28.319 his arm. I mean, it's kind of crazier. The guy 1709 01:21:28.319 --> 01:21:30.640 in the hospital bed next to me is even worse off. 1710 01:21:30.840 --> 01:21:32.960 I get it. But go ahead, Richard, what happened? How'd 1711 01:21:32.960 --> 01:21:34.439 you get scammed out of twenty k? 1712 01:21:34.760 --> 01:21:36.720 So let me let me let me tell you who 1713 01:21:36.760 --> 01:21:38.560 I am. Two years ago on New Year's Eve, I 1714 01:21:38.640 --> 01:21:41.159 called you and said that we had three feet of 1715 01:21:41.199 --> 01:21:44.319 water in our basement. Yeah, I'm a flood from a 1716 01:21:44.399 --> 01:21:47.159 water main break. Yeah, and you guys help you get 1717 01:21:47.680 --> 01:21:49.600 everything paid back from the city of Auroras. 1718 01:21:49.840 --> 01:21:52.079 Did you wait a second, Now I'm going crazy? Did 1719 01:21:52.119 --> 01:21:53.319 you not call Friday? 1720 01:21:55.479 --> 01:21:55.800 I did? 1721 01:21:56.039 --> 01:21:59.359 Why are we going down this again? Is there another follow. 1722 01:21:59.159 --> 01:21:59.600 Up to it? 1723 01:22:01.039 --> 01:22:01.119 No? 1724 01:22:01.439 --> 01:22:05.000 All I wanted you to do is give me some 1725 01:22:05.439 --> 01:22:08.760 words of encouragement. Go see the bank today. We're going 1726 01:22:08.800 --> 01:22:10.079 to go visit the bank today. 1727 01:22:10.319 --> 01:22:11.119 What bank is it? 1728 01:22:11.680 --> 01:22:14.000 And how come? Okay? And now I've got to recap. 1729 01:22:14.039 --> 01:22:15.960 You put me into a position where I have to 1730 01:22:16.720 --> 01:22:17.560 who worked on this? 1731 01:22:17.960 --> 01:22:20.479 Well, there was nothing to work on, but yeah, give 1732 01:22:20.520 --> 01:22:22.600 me this Swiss here. So Chard, Richard, you're the one 1733 01:22:22.600 --> 01:22:23.840 that works that safeway, right? 1734 01:22:25.319 --> 01:22:25.720 Yes? 1735 01:22:25.840 --> 01:22:29.119 Yes, So Richard called and he said that during Christmas 1736 01:22:29.159 --> 01:22:31.439 his wife got a call from someone pretending to be 1737 01:22:31.479 --> 01:22:34.600 some kind of a federal investigator and their bank is 1738 01:22:34.600 --> 01:22:38.720 in trouble, and he offered to help her protect their 1739 01:22:38.800 --> 01:22:41.520 money in the bank. So Richard, correct me if I'm wrong, 1740 01:22:41.560 --> 01:22:45.439 but in very rough strokes, your wife, a very nice lady, 1741 01:22:45.720 --> 01:22:48.279 you know, fell for the scam. And she went and 1742 01:22:48.359 --> 01:22:51.840 withdrew like twenty thousand dollars from a whole series of 1743 01:22:51.880 --> 01:22:56.079 EIGHTTM machines, and then she fed ten thousand of that 1744 01:22:56.239 --> 01:23:01.399 cash into another ATM machine into the scammers bank account. 1745 01:23:01.520 --> 01:23:03.920 And then you guys still ended up with ten grand 1746 01:23:03.920 --> 01:23:04.359 in cash. 1747 01:23:04.399 --> 01:23:06.079 So how many days did this go? 1748 01:23:06.560 --> 01:23:06.680 How? 1749 01:23:06.720 --> 01:23:08.840 Oh, like in one day, like on Christmas? 1750 01:23:08.880 --> 01:23:10.079 That's well, that's impossible. 1751 01:23:10.079 --> 01:23:10.960 I didn't know you it was. 1752 01:23:11.079 --> 01:23:13.359 It was it was New Year's Eve, New Year's Eve. 1753 01:23:13.439 --> 01:23:16.680 Yeah, but you can't withdraw more than what whatever, three hundred, 1754 01:23:16.760 --> 01:23:19.520 five hundred, maybe one thousand from an ATM five hundreds 1755 01:23:19.560 --> 01:23:20.039 my limit. 1756 01:23:20.279 --> 01:23:22.000 But she went to a whole bunch of ATMs. 1757 01:23:22.000 --> 01:23:24.439 It doesn't matter the limit said it. 1758 01:23:24.520 --> 01:23:25.239 The bank went. 1759 01:23:25.159 --> 01:23:28.079 Into the bank. Oh, she went into the bank to 1760 01:23:28.119 --> 01:23:30.640 withdraw all the first ten thousand, got it, then went 1761 01:23:30.680 --> 01:23:33.560 to an ATM and deposited it, and then went to 1762 01:23:33.640 --> 01:23:35.479 a different bank inside it. 1763 01:23:35.520 --> 01:23:38.119 And she didn't say anything to you now. 1764 01:23:38.199 --> 01:23:40.520 The guy wouldn't let her off the phone. Richard tried 1765 01:23:40.560 --> 01:23:42.640 to get a hold of her like twenty five times, 1766 01:23:43.000 --> 01:23:45.880 but the scammer said, don't hang up, don't take that call. 1767 01:23:45.920 --> 01:23:48.319 I'm trying to help you. Only have seconds left. 1768 01:23:48.159 --> 01:23:53.920 While she's from the start to both banks. Yeah, when 1769 01:23:53.960 --> 01:23:56.439 did you find wait? When did you find out? 1770 01:23:59.039 --> 01:24:02.880 When she called me and I said, what are you doing? 1771 01:24:03.000 --> 01:24:06.319 I have life three sixty and I started following her 1772 01:24:06.840 --> 01:24:08.960 on where she was going, and I saw her going 1773 01:24:08.960 --> 01:24:09.520 to these dicers. 1774 01:24:09.520 --> 01:24:12.680 So when she called you though, hold on, she grabbed 1775 01:24:12.680 --> 01:24:17.479 ten grand, deposited it, grabbed another ten, deposited it into 1776 01:24:17.520 --> 01:24:19.680 the scammers whatever posited one? 1777 01:24:20.359 --> 01:24:23.399 But then what thought joint deposited the one ten thousands? 1778 01:24:23.439 --> 01:24:26.000 Okay, but then what then she calls you up and says, 1779 01:24:26.239 --> 01:24:30.800 I just saved our asses? I mean, what did she say? 1780 01:24:31.840 --> 01:24:34.800 I asked her, what are you doing? And did John? 1781 01:24:34.840 --> 01:24:36.880 Didn't tell you how? I finally got her to call 1782 01:24:36.920 --> 01:24:37.279 me in it? 1783 01:24:37.760 --> 01:24:40.800 Hold on, Richard, I'm sorry, I've got to ask this 1784 01:24:40.840 --> 01:24:42.239 for my own reasoning here. 1785 01:24:42.720 --> 01:24:45.000 She called you up afterwards, right. 1786 01:24:46.439 --> 01:24:49.600 Yes, and she says to you, I guess. 1787 01:24:49.399 --> 01:24:52.600 Okay, fine, she called you back and says, what does 1788 01:24:52.640 --> 01:24:57.479 she start explaining this stuff right off the bat exactly. 1789 01:24:57.600 --> 01:25:01.039 She started explaining that there was a guy called her 1790 01:25:01.079 --> 01:25:03.600 and said that there was a federal investigation at the 1791 01:25:03.680 --> 01:25:07.479 bank and that your money was in jeopardy of being 1792 01:25:07.680 --> 01:25:10.920 froze and you wouldn't be able to access any of it. 1793 01:25:11.199 --> 01:25:13.640 So I want to help you. And this is exactly 1794 01:25:13.680 --> 01:25:14.520 what he told her. 1795 01:25:15.159 --> 01:25:18.640 Why I guess what is in her brain why she 1796 01:25:18.720 --> 01:25:22.720 would go deposit it into another ATM? And then how 1797 01:25:22.720 --> 01:25:25.800 did she do that in another atm? In other words, 1798 01:25:25.960 --> 01:25:28.840 I can't just walk up to an ATM in deposit 1799 01:25:28.960 --> 01:25:32.800 money in Bob Logan's account without having his debit card 1800 01:25:32.880 --> 01:25:35.399 or something linked to his account, So how did she 1801 01:25:35.520 --> 01:25:35.840 do that? 1802 01:25:37.399 --> 01:25:40.479 So it was it was a it was a PNC bank, 1803 01:25:40.760 --> 01:25:42.720 and all you had to do was have the pin 1804 01:25:42.840 --> 01:25:45.439 number and you can put the money in there. So 1805 01:25:45.600 --> 01:25:48.479 she had to do it in five thousand increments. 1806 01:25:49.119 --> 01:25:50.439 So they gave her a pin number. 1807 01:25:50.479 --> 01:25:52.720 You walk up, you walk up there, and you put 1808 01:25:52.760 --> 01:25:54.960 in a pin number, and then all of a sudden, 1809 01:25:55.239 --> 01:26:01.000 the machine will take money. Yep, Richard, that's a I've 1810 01:26:01.000 --> 01:26:01.760 never heard of anything. 1811 01:26:02.039 --> 01:26:04.760 I've always had to use my plastic card to even 1812 01:26:04.880 --> 01:26:06.319 activate the ATA ever. 1813 01:26:08.840 --> 01:26:11.399 Can I want to say something. It's not going to 1814 01:26:11.479 --> 01:26:14.319 be popular, especially with you. First of all, if this 1815 01:26:14.439 --> 01:26:17.199 actually happened, are you sure she didn't just take the 1816 01:26:17.239 --> 01:26:19.760 money and give it to her boyfriend or something. And 1817 01:26:19.800 --> 01:26:21.680 I'm not trying to give you a hard time, Richard. 1818 01:26:21.840 --> 01:26:24.640 This seems like the most unbelievable thing ever. Are you 1819 01:26:24.800 --> 01:26:25.960 sure she's not the one? 1820 01:26:27.119 --> 01:26:27.159 You? 1821 01:26:28.159 --> 01:26:33.039 Go ahead, Mark, listen, That exact same thing crossed my 1822 01:26:33.199 --> 01:26:36.199 head this morning. I can't get this whole thing out 1823 01:26:36.199 --> 01:26:37.000 of my damn head. 1824 01:26:37.319 --> 01:26:41.119 And I want to talk to her. Wait a minute, 1825 01:26:41.159 --> 01:26:42.680 I got to put you on hold. I want to 1826 01:26:42.720 --> 01:26:45.520 talk to her. You know what, Kelly, if he wants help, Hell, 1827 01:26:45.560 --> 01:26:47.239 if I can talk to her, I'll go down to 1828 01:26:47.279 --> 01:26:49.359 the bank with them both. I'll go down to the 1829 01:26:49.399 --> 01:26:51.560 bank with them both, and I'll do it, and I'll 1830 01:26:51.560 --> 01:26:53.520 do it live on the air. Damn it. We'll do 1831 01:26:53.640 --> 01:26:55.680 everything we can if this happened. I don't know if 1832 01:26:55.720 --> 01:26:58.000 we can do anything, but I've got to talk to her. 1833 01:26:58.039 --> 01:27:00.279 At this point, I got to see what I'm dealing with. 1834 01:27:05.640 --> 01:27:06.680 Go with a sure thing. 1835 01:27:06.800 --> 01:27:09.600 Denver's Best roofer Excel roofing dot Com. 1836 01:27:09.640 --> 01:27:11.359 You don't pay a cent until you're. 1837 01:27:11.279 --> 01:27:17.520 Contenth time for an insurance check up free, no obligation. 1838 01:27:17.520 --> 01:27:21.359 In comparison, call Compass Insurance paying too much your coverage 1839 01:27:21.399 --> 01:27:24.039 at dozens of insurance companies find out now three all 1840 01:27:24.119 --> 01:27:26.479 three seven to seven to one help. You'll think you're 1841 01:27:26.479 --> 01:27:29.000 his only customer when you choose Frank durand the real 1842 01:27:29.119 --> 01:27:32.079 estate man dot com to list your home with Remax 1843 01:27:32.159 --> 01:27:35.199 Alliance three all three nine two zero sixteen twenty two. 1844 01:27:37.399 --> 01:27:39.319 You know this one is so unbelievable. 1845 01:27:39.359 --> 01:27:43.520 I'm talking to the guys uh around the table, and 1846 01:27:44.279 --> 01:27:46.399 I might be the only one that thank you. This 1847 01:27:46.479 --> 01:27:49.359 is so unbelievable. Then, and girl Mark, well, of course, 1848 01:27:49.399 --> 01:27:52.840 but someone gets a phone call. Okay, Suzanne, if you 1849 01:27:52.960 --> 01:27:55.880 got a phone call and they said, hey, uh, you 1850 01:27:55.920 --> 01:27:58.119 know there's some kind of breach in the account, I 1851 01:27:58.199 --> 01:28:00.079 need you to go with your aw ten grand and 1852 01:28:00.479 --> 01:28:01.840 then deposited here. 1853 01:28:02.359 --> 01:28:03.359 But what are you gonna do? 1854 01:28:04.279 --> 01:28:06.920 I can't. I just would never fall for it. But 1855 01:28:07.239 --> 01:28:07.920 it's crazy. 1856 01:28:07.960 --> 01:28:11.399 I just can't believe. But then Dimitri's saying it happens. 1857 01:28:11.720 --> 01:28:14.399 I'm not saying it doesn't happen all the time, generally 1858 01:28:14.520 --> 01:28:17.680 with older people and there's something else going on, like 1859 01:28:17.720 --> 01:28:21.399 dementia or something. But to me, this sounds absolutely crazy. 1860 01:28:21.600 --> 01:28:24.039 And then not to call, not to call your husband, 1861 01:28:24.079 --> 01:28:26.840 who's Richard. I guess that's the other part I don't get. 1862 01:28:27.199 --> 01:28:29.720 If you did have any kind of question, and I'm 1863 01:28:29.760 --> 01:28:32.039 asking my wife, who's next to me, wouldn't you at 1864 01:28:32.119 --> 01:28:32.600 least call? 1865 01:28:32.760 --> 01:28:33.000 Oh? 1866 01:28:33.119 --> 01:28:35.119 Yes, for sure, Richard. 1867 01:28:35.239 --> 01:28:37.840 Is this out a character for her? Or she's not 1868 01:28:37.960 --> 01:28:39.319 that smart? 1869 01:28:40.199 --> 01:28:41.880 Can I talk to you? 1870 01:28:41.960 --> 01:28:42.159 Yeah? 1871 01:28:42.239 --> 01:28:42.960 Go ahead, man. 1872 01:28:43.159 --> 01:28:45.720 All of the points, all of the points that you've 1873 01:28:46.039 --> 01:28:48.439 you've been doing this for too long work, all of 1874 01:28:48.479 --> 01:28:51.920 the points that you're just now bringing up, are exactly 1875 01:28:52.000 --> 01:28:54.000 the parts that we're gonna go through. She's gonna go 1876 01:28:54.039 --> 01:28:57.279 to the doctor and get tested for dementia. This Wednesday, 1877 01:28:58.119 --> 01:29:03.199 I called actual fraud department, not the Fraudvuard department. I 1878 01:29:03.279 --> 01:29:06.119 called the fraud department at Key Bank, and they told me, 1879 01:29:06.640 --> 01:29:09.720 you know, we're getting this call more and more and 1880 01:29:09.800 --> 01:29:10.439 more off. 1881 01:29:10.560 --> 01:29:13.000 Well, we got one with a different ATM that I believe, 1882 01:29:13.079 --> 01:29:17.000 one not long ago, Richard. But you know, honestly, I 1883 01:29:17.000 --> 01:29:19.399 don't know about this one. I've got so many How 1884 01:29:19.439 --> 01:29:24.319 old is your wife Richard sixty eight? Oh so it's. 1885 01:29:24.079 --> 01:29:27.680 Possible Mark that there's some something going on there. 1886 01:29:28.479 --> 01:29:31.319 By the way, these cameras are really great at taking 1887 01:29:31.359 --> 01:29:33.439 psychological control if they're victims. 1888 01:29:33.520 --> 01:29:33.680 Good. 1889 01:29:34.800 --> 01:29:36.439 This is what they do for a living. 1890 01:29:36.199 --> 01:29:38.119 And they had her scared to death. 1891 01:29:38.680 --> 01:29:42.359 These are these are super predators. Sues they'll take. 1892 01:29:43.079 --> 01:29:45.680 I'm not trying to diss I'm not trying to diss Richard, 1893 01:29:45.720 --> 01:29:48.359 but there's people. How many times has he called Richard, 1894 01:29:48.399 --> 01:29:50.680 I have you up? I'm not putting out twice, but Richard, 1895 01:29:50.720 --> 01:29:52.600 what is your follow up today? What's the purpose of 1896 01:29:52.600 --> 01:29:53.800 today's meeting at your bank? 1897 01:29:54.000 --> 01:29:55.960 He was looking for words of encouragement. 1898 01:29:56.079 --> 01:29:57.119 Dmitri gonna go. 1899 01:29:57.439 --> 01:29:59.840 We're gonna go. That's exactly right, and we're gonna go 1900 01:30:00.039 --> 01:30:03.279 clothed out our accounts because there are still FROs. We 1901 01:30:03.359 --> 01:30:05.319 have to go meet with the banker at Key Bank 1902 01:30:05.359 --> 01:30:08.680 today and I'm going to get the fraud department online. 1903 01:30:08.720 --> 01:30:10.880 We filed the police report. I'm going to bring that 1904 01:30:11.039 --> 01:30:13.880 in and have them who. 1905 01:30:13.760 --> 01:30:15.079 Did you file a police. 1906 01:30:14.800 --> 01:30:19.199 Report with with raw police? 1907 01:30:19.279 --> 01:30:19.520 Okay? 1908 01:30:19.680 --> 01:30:22.079 You know, look, man, you're probably not getting that money back. 1909 01:30:22.159 --> 01:30:24.720 I mean, that was all your your wife's doing. The 1910 01:30:24.800 --> 01:30:26.600 bank has nothing to do with it. 1911 01:30:26.640 --> 01:30:31.560 But PNC or wherever she supposedly deposited it. They can 1912 01:30:31.640 --> 01:30:34.680 at least figure out if that's true. In other words, 1913 01:30:34.680 --> 01:30:37.439 did she actually deposit it or that was all bs? 1914 01:30:38.159 --> 01:30:41.239 I have the ATM receipts, yes, I do so. 1915 01:30:41.319 --> 01:30:45.279 Of the deposit, Yes, of the deposit in. 1916 01:30:45.359 --> 01:30:47.920 The PNC bank, And does it have the account? 1917 01:30:48.000 --> 01:30:50.880 You have an account here? And I said no, So. 1918 01:30:51.319 --> 01:30:55.399 Richard can I'm sure they won't. But with the police report, 1919 01:30:55.840 --> 01:30:58.119 have the cops ask them whose account that is? 1920 01:31:00.600 --> 01:31:01.640 I would think they should. 1921 01:31:01.720 --> 01:31:04.279 Yes, Well, I'm asking you. Have they You said you 1922 01:31:04.319 --> 01:31:06.800 did a police report. You would think the first thing 1923 01:31:06.840 --> 01:31:08.920 the police would do if they had to receive a. 1924 01:31:08.960 --> 01:31:11.920 Police report, that's all they would let us do is online. 1925 01:31:11.960 --> 01:31:15.680 I didn't do a police report in person, but that's 1926 01:31:15.680 --> 01:31:18.439 a good question to ask them. Can they investigate who 1927 01:31:18.520 --> 01:31:19.279 this person is? 1928 01:31:19.520 --> 01:31:21.800 Well, if you did a police report, you would think 1929 01:31:21.840 --> 01:31:22.560 they would do that. 1930 01:31:22.720 --> 01:31:25.520 But you know, I don't know about a police mark. 1931 01:31:25.760 --> 01:31:29.840 It doesn't matter if it's I mean, trust me, I'm 1932 01:31:29.880 --> 01:31:34.600 one of the biggest advocates of police, but they're so 1933 01:31:34.800 --> 01:31:36.880 caught and picking busy with all these scams. 1934 01:31:37.119 --> 01:31:39.880 Not just scams, I mean crime to thefts and. 1935 01:31:40.119 --> 01:31:42.119 When we get our trucks broken into or anything that 1936 01:31:42.159 --> 01:31:44.600 goes on or it it's real hard to get a 1937 01:31:44.600 --> 01:31:46.680 follow up. And it doesn't mean they're not doing their 1938 01:31:46.760 --> 01:31:49.960 job or doing the investigation. And again, I exactly I'm 1939 01:31:50.479 --> 01:31:52.920 the biggest fans of the men and women in blue. 1940 01:31:52.920 --> 01:31:56.039 But Mark, well, hold on now, I am putting you 1941 01:31:56.079 --> 01:31:59.239 on hold for a second. But Bob, I am for 1942 01:31:59.279 --> 01:32:02.319 the most part too. But when we're talking about Aurora, 1943 01:32:02.319 --> 01:32:05.279 I do have some issues with Aurora. And I'm talking 1944 01:32:05.399 --> 01:32:07.640 just about them, and I'm not talking the beat cops 1945 01:32:07.960 --> 01:32:11.520 working everything, but man, their city council can't even put 1946 01:32:11.520 --> 01:32:15.159 someone in there as a permanent head. I mean, it's 1947 01:32:15.199 --> 01:32:18.199 the craziest thing ever. And once again I'm not blaming 1948 01:32:18.520 --> 01:32:21.520 the people that the normal public deal with, but the 1949 01:32:21.600 --> 01:32:25.800 administration and Aurora, they didn't even the damn Mayer came 1950 01:32:25.800 --> 01:32:27.800 out and said there was nothing going on in these 1951 01:32:27.840 --> 01:32:31.720 apartment complexes. Now that's not the police, the men in blue. 1952 01:32:31.920 --> 01:32:35.119 But you know what I'm saying, I understand completely, But again, 1953 01:32:35.199 --> 01:32:37.760 there as hard as they work, they're overwhelmed with all 1954 01:32:37.760 --> 01:32:40.640 these things. They do what they can, but it's hard 1955 01:32:40.680 --> 01:32:43.039 to get follow ups. Not because they don't want to 1956 01:32:43.039 --> 01:32:45.800 give you the information, but because they haven't gotten the information, 1957 01:32:45.960 --> 01:32:48.199 so they're probably I mean, this sounds like a fairly 1958 01:32:48.760 --> 01:32:51.560 fresh case and so I'm sure they're working on it. 1959 01:32:51.600 --> 01:32:54.399 But it's it's christ. I feel for Rid. 1960 01:32:54.560 --> 01:32:56.600 I mean, as far as words have encouragement, and I'll 1961 01:32:56.600 --> 01:32:58.319 go back to them in a minute. I want to 1962 01:32:58.359 --> 01:33:01.920 ask you guys something you guys, do you believe it 1963 01:33:02.000 --> 01:33:04.520 happened the way he's telling us? And I'm not asking 1964 01:33:04.560 --> 01:33:07.640 you which way you think it happened. Here's what I'm 1965 01:33:07.680 --> 01:33:10.600 asking you. First, you think, when I say the calls 1966 01:33:10.640 --> 01:33:14.600 real meeting, this guy's literally missing twenty thousand dollars. Do 1967 01:33:14.640 --> 01:33:18.319 you really think he's missing twenty thousand? First question? Second 1968 01:33:18.439 --> 01:33:20.920 question is do you think the wife? If you do, 1969 01:33:21.000 --> 01:33:23.159 think he has to the first answer, and he is 1970 01:33:23.239 --> 01:33:26.000 missing the money, it was there, now it's not. Do 1971 01:33:26.039 --> 01:33:29.239 you think the wife was involved? Dmitri, I believe Richard 1972 01:33:29.279 --> 01:33:31.600 one hundred percent. Now I do have a correction though. 1973 01:33:31.640 --> 01:33:35.279 I believe he's missing twelve thousand. Yeah, because he was 1974 01:33:35.359 --> 01:33:37.399 able to put a stop to it while she still 1975 01:33:37.439 --> 01:33:40.720 had another ten grand in cash. And uh, yeah, I 1976 01:33:40.760 --> 01:33:41.159 believe it. 1977 01:33:41.199 --> 01:33:44.359 I hear stories like this, that's amazing every day everybody. 1978 01:33:45.439 --> 01:33:46.359 I believe Richard. 1979 01:33:46.520 --> 01:33:49.560 And you know, do you think the wife's in cahoots 1980 01:33:49.760 --> 01:33:50.840 with the bad guy? 1981 01:33:50.960 --> 01:33:52.159 No, no, I don't. 1982 01:33:52.279 --> 01:33:54.520 I think she's got just taken, and she got taken. 1983 01:33:54.880 --> 01:33:59.359 And I think logical, intelligent people can get taken. 1984 01:33:59.479 --> 01:34:04.000 Yeah, it's not so, Rea Tens. 1985 01:34:04.039 --> 01:34:08.319 They're professionals, and they play on your motions. They play on. 1986 01:34:09.960 --> 01:34:13.319 At first I didn't, but then I started thinking back 1987 01:34:13.399 --> 01:34:16.560 of all the other similar cases where people are putting 1988 01:34:16.960 --> 01:34:19.640 taking money out of the bank and putting it in 1989 01:34:19.399 --> 01:34:23.479 these ATM machines and getting taken. And I didn't know 1990 01:34:23.560 --> 01:34:26.319 she was at sixty eight years old. And you're right, 1991 01:34:26.399 --> 01:34:30.520 these people pray on elderly people. I do have some 1992 01:34:30.640 --> 01:34:35.000 encouragement for Richard. I mean, forget the aurora of Denver police. 1993 01:34:35.039 --> 01:34:38.840 They're just you know, street cops. They don't investigate crimes 1994 01:34:38.880 --> 01:34:41.640 like this. This was a bank so it's a federal issue. 1995 01:34:42.279 --> 01:34:45.279 He needs to call the FBI office in Denver. I 1996 01:34:45.319 --> 01:34:47.279 have their number, and he needs to do that this 1997 01:34:47.359 --> 01:34:50.039 afternoon and get an agent to start working the case, 1998 01:34:50.199 --> 01:34:52.560 like what happened with the Hannah case a few weeks ago. 1999 01:34:52.600 --> 01:34:54.800 I want to revisit that, but go ahead, shoes he. 2000 01:34:54.920 --> 01:34:57.239 Mark, I think you're jumping the gun making this woman 2001 01:34:57.319 --> 01:35:00.239 a villain. I think you're lacking compassion on this. She's 2002 01:35:00.239 --> 01:35:01.520 sixty eight years old, and. 2003 01:35:01.520 --> 01:35:06.319 Maybe I thought she he said sixty odd. 2004 01:35:08.800 --> 01:35:11.800 Yeah, she could be confused. Something big could be going 2005 01:35:11.880 --> 01:35:12.520 on with her. 2006 01:35:12.800 --> 01:35:13.520 You don't know. 2007 01:35:13.680 --> 01:35:16.720 I'm gone making her a villain right now? 2008 01:35:17.119 --> 01:35:21.800 Uh, Dragon, Kelly, Yes, what do you think? 2009 01:35:22.319 --> 01:35:23.720 I think he's authentic? 2010 01:35:23.840 --> 01:35:26.640 I mean, I think unfortunately, I think she fell for 2011 01:35:26.680 --> 01:35:27.039 a skill. 2012 01:35:27.119 --> 01:35:29.319 God, it's so crazy, Dragon. 2013 01:35:29.760 --> 01:35:31.600 I'm still on the fence of that. I don't think 2014 01:35:32.319 --> 01:35:34.680 if she is not allowed to get off the phone 2015 01:35:34.680 --> 01:35:36.920 and call her husband about this kind of thing, that 2016 01:35:37.079 --> 01:35:40.119 just set off major red flags and alarm bells, going, Hey. 2017 01:35:40.600 --> 01:35:43.159 Those are the little details I've been thinking about. So like, 2018 01:35:43.239 --> 01:35:46.319 I just don't understand it happens unless she actually has 2019 01:35:46.359 --> 01:35:53.159 an issue, a continent of issue. That possible. Now, going 2020 01:35:53.239 --> 01:35:55.880 back to what you said, though, Bo, we know that 2021 01:35:55.960 --> 01:35:56.760 case happened. 2022 01:35:56.920 --> 01:35:58.560 Here's the frustrating part about it. 2023 01:35:58.640 --> 01:35:58.880 Bob. 2024 01:35:59.000 --> 01:36:02.800 Listen to this older guy goes in, takes out fifty right, 2025 01:36:02.880 --> 01:36:08.000 forty or fifty forty thousand dollars? Okay, goes to a 2026 01:36:08.239 --> 01:36:12.319 bitcoin ATM and a liquor store and Deputy Scott, Deputy 2027 01:36:12.359 --> 01:36:15.079 Dollar actually went out to the liquor store, got his 2028 01:36:15.199 --> 01:36:17.840 pictures of everything, the whole bit and what you do 2029 01:36:17.920 --> 01:36:21.560 there is you scan a barcode and then you deposit 2030 01:36:21.680 --> 01:36:24.920 to cash and that's it. I mean, your money's gone 2031 01:36:24.960 --> 01:36:27.479 basically at that point, or at least once the cash 2032 01:36:27.560 --> 01:36:30.640 machine's empty, and even prior to that. I don't think 2033 01:36:30.640 --> 01:36:32.079 you'd get it back. I mean, I don't know how 2034 01:36:32.079 --> 01:36:33.960 that would work. But it was too late. Any I 2035 01:36:34.000 --> 01:36:37.479 was daughter called in. We had an FBI agent ready 2036 01:36:37.479 --> 01:36:40.119 to dig into it, literally ready to dig into it, 2037 01:36:40.399 --> 01:36:42.359 and the caller went dark. 2038 01:36:42.760 --> 01:36:45.840 She went dark. We tried one dark, called on the 2039 01:36:45.880 --> 01:36:48.600 air twice for her to come back. She may have 2040 01:36:48.680 --> 01:36:51.319 got some positive results with you. I don't think getting 2041 01:36:51.359 --> 01:36:53.760 the money back, but to investigate it, to try to 2042 01:36:53.800 --> 01:36:55.920 put a stop to all of the scamming going on. 2043 01:36:56.000 --> 01:36:57.039 And they were interested in. 2044 01:36:57.520 --> 01:37:00.520 The FBI parts. Great Richard, I think what happened and says, 2045 01:37:00.960 --> 01:37:03.039 you go down. You do everything at the bank today. 2046 01:37:03.079 --> 01:37:05.960 Figure out what you can with that receipt. You have 2047 01:37:06.079 --> 01:37:08.199 the account number, no matter what, you got an account 2048 01:37:08.239 --> 01:37:11.640 number where that money went and you know, if the 2049 01:37:11.720 --> 01:37:15.439 FBI gets involved, or even Aurora or the DA's office 2050 01:37:15.760 --> 01:37:18.560 gets involved, they're going to be able to petition the 2051 01:37:18.600 --> 01:37:20.560 bank to get that number. 2052 01:37:20.600 --> 01:37:22.159 In fact, they'll probably just give it to them. 2053 01:37:22.199 --> 01:37:24.760 I don't think there has to be anything besides the 2054 01:37:24.760 --> 01:37:28.279 police officer asking you know whose account this is, and 2055 01:37:28.319 --> 01:37:29.800 then you go from there. 2056 01:37:29.840 --> 01:37:31.920 But if everything is what you're saying it. 2057 01:37:31.880 --> 01:37:34.279 Is or what you think it is, I should say, 2058 01:37:34.439 --> 01:37:37.520 and the money really was deposited into that account, my 2059 01:37:37.600 --> 01:37:40.439 guess is the owner of that account. As quick as 2060 01:37:40.439 --> 01:37:43.119 that money went in, it went out and it's not 2061 01:37:43.199 --> 01:37:43.640 even in. 2062 01:37:43.600 --> 01:37:46.640 The country anymore. But at least there's something there. 2063 01:37:46.840 --> 01:37:51.119 So right, You've nailed every single thing that I've been 2064 01:37:51.159 --> 01:37:53.600 thinking of. Mark. I've been listening to to the Tom 2065 01:37:53.640 --> 01:37:57.760 Martino Show forever since he started back to John. 2066 01:37:57.960 --> 01:38:02.079 See, this is why he just like made me think again, 2067 01:38:02.760 --> 01:38:06.560 Like I don't even know what to say. I mean, Dragon, 2068 01:38:06.640 --> 01:38:08.720 you heard that. Do you know what I'm saying here 2069 01:38:08.760 --> 01:38:09.640 without saying it? 2070 01:38:10.479 --> 01:38:10.720 Yeah? 2071 01:38:11.439 --> 01:38:16.279 Yeah, what is that? I know people are listening out there. 2072 01:38:16.319 --> 01:38:19.560 I want to hear from other people listen. I understand 2073 01:38:19.920 --> 01:38:23.319 that I get things wrong, but I'll tell you what 2074 01:38:23.920 --> 01:38:26.079 I just this one's. 2075 01:38:25.880 --> 01:38:28.279 A little nuts to me. I don't understand it. 2076 01:38:28.800 --> 01:38:31.720 I don't understand it, Richard, give us a follow up 2077 01:38:32.199 --> 01:38:35.800 later on, or we can do it tomorrow live on 2078 01:38:35.840 --> 01:38:36.920 the air so people can. 2079 01:38:36.840 --> 01:38:39.279 Hear what Key Bank said. I would love to know. 2080 01:38:39.800 --> 01:38:42.720 Meantime, we're going to get you the number in the 2081 01:38:42.760 --> 01:38:46.239 information for our contact at the FBI. 2082 01:38:52.560 --> 01:38:55.800 Go with a sure thing Denver's Best roofer Excel Roofing 2083 01:38:55.920 --> 01:38:58.560 dot com. You don't pay a cent until you're content 2084 01:39:01.920 --> 01:39:05.119 time for an insurance checkup free, no obligation. In comparison, 2085 01:39:05.239 --> 01:39:08.760 call Compass Insurance paying too much your coverage at dozens 2086 01:39:08.800 --> 01:39:11.560 of insurance companies find out now three all three seven 2087 01:39:11.560 --> 01:39:13.920 to seven to one help. You'll think you're his only 2088 01:39:14.000 --> 01:39:16.479 customer when you choose Frank durand the real estate Man 2089 01:39:16.520 --> 01:39:19.960 dot com to list your home with Remax Alliance three 2090 01:39:19.960 --> 01:39:22.600 all three nine two zero sixteen twenty two. 2091 01:39:23.560 --> 01:39:26.760 Hey, Joe, Joe's got a question on serving interrogatories. Joe, 2092 01:39:26.800 --> 01:39:29.279 I promise I'm gonna get you first after the break. 2093 01:39:29.279 --> 01:39:31.279 In fact, maybe I can even help you serve them. 2094 01:39:31.279 --> 01:39:33.760 I've served a lot of people for a lot of callers, 2095 01:39:33.760 --> 01:39:36.039 but I wanted to talk about from the top to 2096 01:39:36.119 --> 01:39:38.239 the bottom. And we're talking a little. I'm talking to 2097 01:39:38.279 --> 01:39:42.760 Bob Logan with plumb Line services, so to increase productivity. 2098 01:39:42.800 --> 01:39:44.600 This has nothing to do with plumbline. 2099 01:39:44.800 --> 01:39:46.760 I talk about you in plumbline because I know all 2100 01:39:46.800 --> 01:39:49.319 the employees you have, how big the company is, and 2101 01:39:49.359 --> 01:39:51.159 you are at the home of the company. You run 2102 01:39:51.199 --> 01:39:55.159 the company day to day operations and in long term, right, 2103 01:39:55.239 --> 01:39:58.199 I mean you you not only ownership, but you run 2104 01:39:58.239 --> 01:39:58.760 the company. 2105 01:39:58.880 --> 01:39:59.159 Yes. 2106 01:40:00.000 --> 01:40:04.680 Now, would you say, is it better to get or 2107 01:40:04.800 --> 01:40:10.760 try to get eight percent more productivity out of every 2108 01:40:10.800 --> 01:40:14.079 employer or five percent? Take your number however you want 2109 01:40:14.079 --> 01:40:16.960 to call it, out of every employee, or is it 2110 01:40:17.119 --> 01:40:20.520 better to try to go after the ones that are 2111 01:40:20.560 --> 01:40:24.439 only producing the lowest amount, the bottom fifty percent of 2112 01:40:24.479 --> 01:40:28.159 your productivity people to get them to come up, say 2113 01:40:28.600 --> 01:40:31.560 thirty forty percent. I don't want you to answer that now, 2114 01:40:31.600 --> 01:40:34.039 we'll do it after the break. Do you get the question, though. 2115 01:40:34.399 --> 01:40:35.319 I believe so? Yes? 2116 01:40:35.359 --> 01:40:37.760 Which way do you get more productivity out of the 2117 01:40:37.840 --> 01:40:42.239 company by getting everybody up eight percent or by getting 2118 01:40:42.399 --> 01:40:44.840 I'll call them the bottom feeders. That's a horrible word, 2119 01:40:45.159 --> 01:40:48.159 but anyhow, those people up thirty forty percent. 2120 01:40:48.680 --> 01:40:50.520 I'll be curious on what you think about that. 2121 01:40:50.680 --> 01:40:58.319 After this, go with a sure thing Denver's Best roofer 2122 01:40:58.479 --> 01:41:00.000 Excelroofing dot com. 2123 01:41:00.079 --> 01:41:01.720 You don't pay a cent until you're. 2124 01:41:01.640 --> 01:41:07.880 Contenthave time for an insurance check up free, no obligation. 2125 01:41:07.880 --> 01:41:11.720 In comparison, call Compass Insurance paying too much your coverage 2126 01:41:11.760 --> 01:41:14.439 at dozens of insurance companies find out Now three oh 2127 01:41:14.479 --> 01:41:16.920 three seven seven to one help. You'll think you're his 2128 01:41:17.079 --> 01:41:19.720 only customer when you choose Frank durand the real estate 2129 01:41:19.760 --> 01:41:23.000 Man dot com to list your home with Remax Alliance 2130 01:41:23.239 --> 01:41:25.760 three oh three nine two zero sixteen twenty two. 2131 01:41:31.199 --> 01:41:36.680 Ripped News. You need that so you don't have to 2132 01:41:38.720 --> 01:41:40.319 come run anxious. 2133 01:41:39.920 --> 01:41:41.319 As fast as we can. 2134 01:41:42.000 --> 01:41:43.720 Show Shooter's gonna help. 2135 01:41:44.000 --> 01:41:45.960 Come man, This. 2136 01:41:46.600 --> 01:41:51.680 Is the Troubleshooter Show. No Tom Martinez, Welcome. 2137 01:41:51.319 --> 01:41:53.640 Welcome to the only show if it's kind. We're here 2138 01:41:53.680 --> 01:41:57.079 to solve problems, answer questions, take complaints, try to make 2139 01:41:57.119 --> 01:41:59.680 your life just a little bit better in studio with 2140 01:41:59.720 --> 01:42:02.720 me Bob Logan, the owner of Plumbline Services. Of course, 2141 01:42:02.840 --> 01:42:06.319 my beautiful wife Suzanne's here. We got dragon now on 2142 01:42:06.359 --> 01:42:09.199 the other side of the window, Kelly answering the phones. 2143 01:42:09.239 --> 01:42:14.319 Deputy Dmitri helping solve problems, answer questions, and Deputy Bo 2144 01:42:14.520 --> 01:42:16.600 just got up and went somewhere. But he's in studio 2145 01:42:16.640 --> 01:42:18.840 with us too. So the bottom line is, you got 2146 01:42:18.840 --> 01:42:21.239 a problem, we want to hear from you. Three oh 2147 01:42:21.319 --> 01:42:24.520 three seven one three eight two five five three oho 2148 01:42:24.560 --> 01:42:26.760 three Martino. By the way, that number works on and 2149 01:42:26.800 --> 01:42:29.720 off the air, you can call it anytime. If we 2150 01:42:29.760 --> 01:42:31.800 don't answer, we'll get back to you. I promise now. 2151 01:42:31.840 --> 01:42:34.279 I wanted to go to back to Bob Logan, Bob, 2152 01:42:34.319 --> 01:42:36.840 I want to ask you this man. So we're talking 2153 01:42:36.920 --> 01:42:39.800 any company, not just plumbline, but one of the biggest 2154 01:42:39.800 --> 01:42:42.159 problems with any company, and the bigger the company, the 2155 01:42:42.199 --> 01:42:45.720 harder is productivity. A good example of this a lot 2156 01:42:45.760 --> 01:42:49.119 of tech companies like Google and Microsoft. 2157 01:42:48.760 --> 01:42:50.680 During the pandemic, they went remote. 2158 01:42:51.199 --> 01:42:55.479 A lot of these companies finally realized that productivity went 2159 01:42:55.600 --> 01:42:58.159 down so much it's crazy, and they got to bring 2160 01:42:58.239 --> 01:42:58.640 them back. 2161 01:42:58.920 --> 01:43:01.880 I mean, there's one way of upping productivity. 2162 01:43:02.319 --> 01:43:05.720 You have daily meetings, or everybody gathers in one place 2163 01:43:05.840 --> 01:43:09.000 like an office, you have management around them. That's a 2164 01:43:09.119 --> 01:43:12.359 normal way of productivity. But looking at a company and 2165 01:43:12.439 --> 01:43:16.560 whole trying to bring up productivity, say five or six percent. 2166 01:43:16.840 --> 01:43:19.479 Would you agree if you could bring up every employee 2167 01:43:19.800 --> 01:43:24.439 five or six percent bottom line wise, customer service wise, 2168 01:43:24.920 --> 01:43:30.199 everything wise, that's a great thing. It's magnificent, a magnificent thing. Yes, 2169 01:43:30.279 --> 01:43:34.479 that's a massive amount of productivity correct across the big company. Now, 2170 01:43:34.520 --> 01:43:38.039 what do you think would be better bringing up five 2171 01:43:38.079 --> 01:43:40.880 percent from everybody or going to what i'll call the 2172 01:43:40.920 --> 01:43:44.119 bottom feeders, the top or the lowest fifty percent of 2173 01:43:44.159 --> 01:43:48.439 productivity on your scale and bringing them up thirty or 2174 01:43:48.479 --> 01:43:49.279 forty percent? 2175 01:43:49.520 --> 01:43:52.159 What just give you your gut reaction to that. Sure, 2176 01:43:52.199 --> 01:43:57.159 it's such a complex question. However, here's here's my thoughts 2177 01:43:57.199 --> 01:43:59.840 on that. To say you're going to bring up everybody 2178 01:44:00.079 --> 01:44:04.439 five or six percent or whatever that number is. If 2179 01:44:04.640 --> 01:44:08.079 if that is your goal, then chances are your systems 2180 01:44:08.079 --> 01:44:11.399 and your processes are broken because the people at the 2181 01:44:11.439 --> 01:44:16.520 top are given everything they possibly can within the systems 2182 01:44:16.520 --> 01:44:18.800 and process you've developed in the culture. 2183 01:44:19.039 --> 01:44:22.199 Not only that, that's one I agree with you one. 2184 01:44:22.960 --> 01:44:27.479 Keep now the now. So So I think if your 2185 01:44:27.479 --> 01:44:30.720 systems of processes, let's hypothetically say they're perfect, which they 2186 01:44:30.720 --> 01:44:32.720 never are, but if they are you can't bring up 2187 01:44:32.720 --> 01:44:35.800 the whole company because the reasons I just stated. So 2188 01:44:35.840 --> 01:44:38.039 you try to bring up the people at the bottom 2189 01:44:38.239 --> 01:44:41.239 thirty or forty percent or whatever those numbers are, and 2190 01:44:41.319 --> 01:44:44.800 you've got to ask yourself, do they do they want it? 2191 01:44:45.239 --> 01:44:47.359 Do they have the ability they get there? Do they 2192 01:44:47.399 --> 01:44:50.680 get it right? If they If they have those things, 2193 01:44:51.159 --> 01:44:53.640 then it's probably just a matter of coaching and training 2194 01:44:53.640 --> 01:44:56.359 and spending time with them to increase the productivity. 2195 01:44:56.359 --> 01:44:58.680 And you can get another thirty, forty fifty percent of sect. 2196 01:44:58.720 --> 01:45:00.880 And if they don't, you replace they don't you replace 2197 01:45:00.920 --> 01:45:04.119 them with somebody that does. So everybody starts at different levels, 2198 01:45:04.159 --> 01:45:08.840 and just because they are not productive doesn't mean they 2199 01:45:08.840 --> 01:45:11.920 cannot be productive. And so you just have to identify 2200 01:45:12.000 --> 01:45:14.000 are they the right person for the culture? Do they 2201 01:45:14.000 --> 01:45:16.199 have the work ethic? Do they have everything we're looking for? 2202 01:45:16.960 --> 01:45:18.720 In that case, I'm going to invest my time and 2203 01:45:18.800 --> 01:45:22.000 money into making sure that that person is successful, because 2204 01:45:22.000 --> 01:45:24.640 if I can help them succeed, then the company succeeds. 2205 01:45:24.920 --> 01:45:27.000 But if they don't get it, they don't want it, 2206 01:45:27.159 --> 01:45:28.560 they don't have the capability. 2207 01:45:28.119 --> 01:45:28.520 To do it. 2208 01:45:28.600 --> 01:45:30.880 Time to find another gut, time to find another person. 2209 01:45:31.439 --> 01:45:35.039 So the interesting part is someone No one's ever going 2210 01:45:35.039 --> 01:45:36.760 to give one hundred percent one hundred percent of the time. 2211 01:45:36.800 --> 01:45:40.720 It's impossible. We're humans, right, So you know, like in retail, 2212 01:45:40.760 --> 01:45:44.640 when you come up Thanksgiving to Christmas, that's where you 2213 01:45:44.680 --> 01:45:46.920 go nuts. I mean really, that's where you make your money. 2214 01:45:46.920 --> 01:45:49.960 These big superstores, that's where they that's where they make 2215 01:45:50.000 --> 01:45:53.439 their money. So people work harder then, I mean they 2216 01:45:53.479 --> 01:45:56.920 simply do. You can't work at that type of efficiency 2217 01:45:56.960 --> 01:45:58.640 all the time. You'll burn out. I mean, you just 2218 01:45:58.680 --> 01:46:01.840 can't do it. Problem with asking everybody to come up 2219 01:46:01.880 --> 01:46:05.560 five percent, my son actually shared this with me. Let's 2220 01:46:05.600 --> 01:46:07.960 say you're a super hard worker like you are, but 2221 01:46:08.039 --> 01:46:09.880 I want a little more out of you, and I 2222 01:46:09.880 --> 01:46:11.840 saw you in December and Dan, but I know you 2223 01:46:11.840 --> 01:46:13.399 can give me a little more because I seen you 2224 01:46:13.439 --> 01:46:16.199 do it. But on average you're running eighty percent, which 2225 01:46:16.239 --> 01:46:20.359 I say is unbelievable for anybody. The problem with trying 2226 01:46:20.359 --> 01:46:23.439 to get up everybody that now you're running at eighty 2227 01:46:23.520 --> 01:46:27.279 five percent and you're looking at this guy that's only 2228 01:46:27.359 --> 01:46:30.880 running now instead of forty percent. At forty five eventually 2229 01:46:30.920 --> 01:46:33.880 that's going to really irritate you because you're still doing 2230 01:46:33.920 --> 01:46:34.880 double the job. 2231 01:46:34.680 --> 01:46:36.359 The other person's doing exactly. 2232 01:46:36.520 --> 01:46:38.920 So you have to bring up the bottom feeders because 2233 01:46:38.960 --> 01:46:41.319 if you don't and you expect more out of the 2234 01:46:41.319 --> 01:46:43.319 people that already produce, what's. 2235 01:46:43.119 --> 01:46:44.680 Gonna ultimately happen with them? 2236 01:46:44.920 --> 01:46:45.600 They're gonna leave. 2237 01:46:45.640 --> 01:46:47.520 They're gonna leave. It's kind of like the goose and 2238 01:46:47.520 --> 01:46:50.119 the Golden egg, right. You're looking at those top producers 2239 01:46:50.439 --> 01:46:52.960 and they're the goose land the golden eggs, and you 2240 01:46:53.000 --> 01:46:54.479 try to get more and more out of them to 2241 01:46:54.520 --> 01:46:56.760 where you end up killing them. 2242 01:46:56.560 --> 01:46:57.640 And you end up killing them. 2243 01:46:57.640 --> 01:47:00.000 That's exactly right metaphorically speaking, No. 2244 01:47:00.319 --> 01:47:04.399 I mean, but it's really it's really insane looking at 2245 01:47:04.439 --> 01:47:06.800 it that way. And when you think of plumb Line 2246 01:47:06.840 --> 01:47:08.960 once the are you guys the largest in the state? 2247 01:47:09.079 --> 01:47:09.399 We are? 2248 01:47:09.600 --> 01:47:12.880 Yeah, so, I mean, you guys are the biggest service 2249 01:47:12.920 --> 01:47:16.159 company in the state. You have a lot of employees. 2250 01:47:16.680 --> 01:47:18.279 What would you say on average? 2251 01:47:19.560 --> 01:47:19.960 You know what? 2252 01:47:20.039 --> 01:47:21.520 And if you don't want to answer this stuff, you 2253 01:47:21.520 --> 01:47:23.560 don't have to, but you know me enough, I throw 2254 01:47:23.560 --> 01:47:24.159 this stuff out. 2255 01:47:24.239 --> 01:47:26.600 I mean, I think this is good information for people. 2256 01:47:27.520 --> 01:47:30.359 What kind of rate would you say as industry standard 2257 01:47:30.479 --> 01:47:33.720 compared to Plumbline when it comes to turnover? And I'm 2258 01:47:33.760 --> 01:47:38.479 not talking seasoned technicians. I'm talking of newer people, because 2259 01:47:38.520 --> 01:47:40.640 you guys will take new people. In fact, we had 2260 01:47:40.680 --> 01:47:43.279 a neighbor kid worked for you guys for a while 2261 01:47:43.840 --> 01:47:45.760 and that didn't work out. I'm not going to get 2262 01:47:45.760 --> 01:47:48.439 into who or anything, but I mean I understand what happened. 2263 01:47:48.479 --> 01:47:51.439 I mean, it just wasn't what it is. How many 2264 01:47:51.520 --> 01:47:55.039 people after a year and you've invested with them, whether 2265 01:47:55.199 --> 01:47:57.960 you don't want them around anymore, or whether they leave 2266 01:47:58.000 --> 01:48:02.239 and do something else the higher practices, What is your 2267 01:48:02.279 --> 01:48:05.880 turnover in that first year compared to what you would 2268 01:48:05.880 --> 01:48:10.479 say is industry standard. Does Plumbline do a better a 2269 01:48:10.560 --> 01:48:11.960 better job of vetting? 2270 01:48:12.359 --> 01:48:15.560 I believe we do, but that hasn't always been the case. 2271 01:48:16.000 --> 01:48:18.000 So we do a better job vetting. And then once 2272 01:48:18.039 --> 01:48:21.600 we've once I've gone through the vetting process and we 2273 01:48:21.600 --> 01:48:25.399 make a commitment to this person, we set the expectations. 2274 01:48:25.439 --> 01:48:27.119 You know, you're with the major leagues. Now, we're not 2275 01:48:27.159 --> 01:48:30.479 a handyman company, and we're not going to accept mediocrity. 2276 01:48:30.680 --> 01:48:32.439 We expect excellence. 2277 01:48:32.600 --> 01:48:37.800 And if they understand those expectations, then we've revamped our 2278 01:48:37.920 --> 01:48:42.600 entire training and onboarding process constantly, constantly, but over the 2279 01:48:42.640 --> 01:48:46.039 last several years, I mean it's we invest a lot 2280 01:48:46.079 --> 01:48:48.319 of time and money in our new employees. 2281 01:48:48.520 --> 01:48:50.279 So when you take on a new guy, let's say 2282 01:48:50.319 --> 01:48:52.399 some kid out there are some parent right now that's 2283 01:48:52.439 --> 01:48:54.720 got a kid coming out he's not going to be 2284 01:48:54.760 --> 01:48:57.840 going to college, doesn't want to, or minimum is going 2285 01:48:57.840 --> 01:48:59.600 to wait a couple of years once to get a job, 2286 01:48:59.640 --> 01:49:02.800 wants to talk about getting into something like plumbline. 2287 01:49:03.039 --> 01:49:04.800 I mean, how does how does that look? 2288 01:49:05.239 --> 01:49:07.359 You take let's say a kid just coming out with 2289 01:49:07.399 --> 01:49:10.359 his high school diploma, and you sit down with them, 2290 01:49:10.399 --> 01:49:12.920 you guys, interview with them. What does that look like 2291 01:49:13.000 --> 01:49:16.199 for him? I mean, like seriously, like starting dollars. I 2292 01:49:16.239 --> 01:49:17.439 don't know how much you want to talk. 2293 01:49:17.319 --> 01:49:20.720 About, but typically it's pretty rare for us to take 2294 01:49:20.760 --> 01:49:22.079 somebody right out of high school. 2295 01:49:22.199 --> 01:49:23.479 And I'll tell you why. 2296 01:49:23.479 --> 01:49:27.880 I mean, but the majority of our apprentices have have 2297 01:49:28.000 --> 01:49:31.560 either gone through college and decided that wasn't their thing, 2298 01:49:31.760 --> 01:49:34.439 or they've had other careers. I mean, we've got people 2299 01:49:34.439 --> 01:49:38.159 who have been chefs. I mean, I can name all 2300 01:49:38.199 --> 01:49:42.239 sorts of people, but typically in their you know, mid 2301 01:49:42.399 --> 01:49:45.000 late twenties, early thirties, these are people that want to 2302 01:49:45.000 --> 01:49:48.399 reinvent themselves. And these are our apprentices, got it, somebody 2303 01:49:48.399 --> 01:49:50.960 out of high school that the challenge with that is 2304 01:49:51.000 --> 01:49:55.720 they don't know anything. Well, it's it's mainly their youth. 2305 01:49:56.000 --> 01:49:58.560 So even if we spend the next four or five 2306 01:49:58.600 --> 01:50:02.920 years and get them licensed, you know, you're trusting somebody 2307 01:50:02.960 --> 01:50:06.039 with fifteen twenty thousand dollars on a new furnace and 2308 01:50:06.079 --> 01:50:07.119 air conditioning system. 2309 01:50:07.720 --> 01:50:10.119 And you've got somebody who looks. 2310 01:50:09.920 --> 01:50:13.600 Like they're a kid, yeah, telling you that they're an expert, 2311 01:50:13.640 --> 01:50:17.159 and they may very well be an expert, but they're 2312 01:50:17.199 --> 01:50:21.560 gonna struggle perception. Perception becomes a customer's reality, and they're 2313 01:50:21.560 --> 01:50:24.760 going to struggle. And so so typically we look for 2314 01:50:24.800 --> 01:50:26.880 people who are a little bit more on the tour side. 2315 01:50:27.079 --> 01:50:29.239 I always suggest to people coming out of high school 2316 01:50:29.279 --> 01:50:33.159 of colleges and your thing, get into new construction. You're 2317 01:50:33.159 --> 01:50:35.279 going to get a lot of hands on experience, a 2318 01:50:35.279 --> 01:50:38.920 lot of it, a lot yes. And then once you 2319 01:50:38.920 --> 01:50:41.920 get that hands on experience, come to come back to us. 2320 01:50:42.039 --> 01:50:44.600 We'll help you get your licensing, will teach you the 2321 01:50:44.640 --> 01:50:46.119 service side of the business. 2322 01:50:45.880 --> 01:50:49.439 Plus not only not only going back to the equipment 2323 01:50:49.520 --> 01:50:53.760 they're dealing with in the perception of the customer. You know, 2324 01:50:53.800 --> 01:50:56.680 here's a nineteen year old whatever. But the other thing is, 2325 01:50:56.800 --> 01:50:58.720 over that four or five years, a lot of people 2326 01:50:58.800 --> 01:51:00.800 just coming out of high school, they're going to change 2327 01:51:00.800 --> 01:51:02.600 what they want to do. I mean, that's just the 2328 01:51:02.680 --> 01:51:05.560 nature of being that age. Sure, I don't know many people. 2329 01:51:05.880 --> 01:51:09.199 I mean my son would be one who's basically had 2330 01:51:09.239 --> 01:51:11.560 the same thing from sixteen. But in general that just 2331 01:51:11.600 --> 01:51:15.560 doesn't happen. You change. But the money you invest in 2332 01:51:15.600 --> 01:51:19.039 that person over four or five years is massive. I 2333 01:51:19.079 --> 01:51:22.720 mean four or five years in training and certifications and 2334 01:51:22.760 --> 01:51:25.760 whatever you guys do, I would assume is tens or 2335 01:51:25.800 --> 01:51:29.359 twenty or fifty thousand dollars, if not more. If you 2336 01:51:29.399 --> 01:51:31.880 look at the training side, people spending time with them, 2337 01:51:31.880 --> 01:51:33.720 it's just crazy amounts of money. 2338 01:51:33.880 --> 01:51:35.640 And then you add in the payroll because we're paying 2339 01:51:35.640 --> 01:51:38.039 them along the way, it's well over one hundred thousand. 2340 01:51:37.840 --> 01:51:40.439 Yeah, easily. And then they turn around and go, I 2341 01:51:40.439 --> 01:51:42.600 don't like home services anymore. I think I'm going to 2342 01:51:42.680 --> 01:51:45.079 go be a cook or a chef. And you're like, 2343 01:51:45.159 --> 01:51:46.880 my god, I just laid all that money, and. 2344 01:51:47.159 --> 01:51:48.079 That certainly happens. 2345 01:51:48.920 --> 01:51:51.800 I'd rather invest in them and train them and give 2346 01:51:51.840 --> 01:51:53.800 the best customer service experience we can. 2347 01:51:54.279 --> 01:51:55.439 And if they leave, they leave. 2348 01:51:56.279 --> 01:51:58.840 You know, I would love to see everybody stay at 2349 01:51:58.840 --> 01:52:01.760 plumb Line for their entire care. But that's naive to 2350 01:52:01.760 --> 01:52:02.800 think that that's going to happen. 2351 01:52:02.880 --> 01:52:04.800 All right, three oh three seven one three A two 2352 01:52:04.840 --> 01:52:06.960 five five Joe, what is going on? 2353 01:52:07.000 --> 01:52:09.479 What is your question? And Joe, I mean this man, 2354 01:52:09.560 --> 01:52:10.920 thank you for holding. 2355 01:52:12.439 --> 01:52:17.720 Sure? Is there a standard? How many times been a 2356 01:52:17.800 --> 01:52:22.520 process server attempt to deliver an interrogatory? Well? 2357 01:52:22.560 --> 01:52:24.560 Are you talking like a sheriff's office. 2358 01:52:26.119 --> 01:52:29.439 No, I'm talking about a personal just a personal process server. 2359 01:52:29.920 --> 01:52:31.199 There really is no address. 2360 01:52:31.479 --> 01:52:33.199 There really is no standard. 2361 01:52:33.479 --> 01:52:36.359 I mean, if I was going out and trying to 2362 01:52:36.439 --> 01:52:40.720 serve somebody, I mean I would most likely try to 2363 01:52:40.760 --> 01:52:42.119 find him and serve him if I. 2364 01:52:42.119 --> 01:52:43.760 Knew were there a certain amount of time? 2365 01:52:43.840 --> 01:52:44.039 Right? 2366 01:52:44.119 --> 01:52:44.399 Mark? 2367 01:52:44.640 --> 01:52:47.119 Oh, if you're are you talking about clock time? 2368 01:52:48.600 --> 01:52:51.880 I'm talking about do they make one attempt at the address? 2369 01:52:52.079 --> 01:52:52.239 Well? 2370 01:52:52.279 --> 01:52:54.800 See that's what I thought he was saying. No, I No, 2371 01:52:55.399 --> 01:52:58.239 that's all in who you hire, man. I mean, like 2372 01:52:58.319 --> 01:53:01.520 the sheriff might charge you or visit out there. So 2373 01:53:01.960 --> 01:53:04.279 it's not like if the sheriff shows up or if 2374 01:53:04.319 --> 01:53:07.319 somebody you hired a process service shows up and they're 2375 01:53:07.319 --> 01:53:10.520 not there. It's not like you don't pay them until 2376 01:53:10.840 --> 01:53:13.439 they actually get served, although you might make a deal 2377 01:53:13.439 --> 01:53:16.560 with someone like that, but there is no amount of times. 2378 01:53:16.640 --> 01:53:18.600 I mean, that's all up to the person you hired. 2379 01:53:20.079 --> 01:53:21.520 It's something that I don't. 2380 01:53:21.359 --> 01:53:23.119 Have proof that they even showed up. 2381 01:53:23.520 --> 01:53:26.239 Well, the service that you hire will tell you how 2382 01:53:26.239 --> 01:53:29.399 many attempts their personnel will make it service, and then 2383 01:53:29.439 --> 01:53:32.760 the proof is called affidavit of service, so they succeed 2384 01:53:33.399 --> 01:53:34.960 in serving the defense. 2385 01:53:35.079 --> 01:53:37.800 No, no, no. What he's saying though, is how does how 2386 01:53:37.840 --> 01:53:40.479 do they prove to him they even attempted to serve? 2387 01:53:40.680 --> 01:53:42.680 Oh yeah, there's no way for you to know. You 2388 01:53:42.760 --> 01:53:44.920 just need to see if you feel like the people 2389 01:53:44.920 --> 01:53:47.560 you're dealing with or straight with you, or if they're kind 2390 01:53:47.560 --> 01:53:48.039 of shady. 2391 01:53:49.520 --> 01:53:52.119 All right, I think I got scammed because I got nothing, 2392 01:53:52.159 --> 01:53:53.039 that got no email. 2393 01:53:53.119 --> 01:53:54.760 Who are you trying to certain, Joe, give us a 2394 01:53:54.760 --> 01:53:55.520 little more than this? 2395 01:53:55.560 --> 01:53:56.600 Who are trying to serve? 2396 01:53:56.680 --> 01:53:58.600 Let's hear about the scam too. This is fascinating. 2397 01:53:59.439 --> 01:54:02.239 Well, I ripped off from a guy with a hot 2398 01:54:02.239 --> 01:54:06.000 tub company, and I've called you numerous times about the guy. 2399 01:54:06.159 --> 01:54:09.359 This is a neighbor guy people off, Yes, and he's 2400 01:54:09.399 --> 01:54:10.840 still ripping people off. 2401 01:54:11.079 --> 01:54:13.119 Yeah, but does he still live in the neighborhood. How 2402 01:54:13.159 --> 01:54:14.199 do you know where he's at? 2403 01:54:15.520 --> 01:54:17.960 I just found out today and I drove to the 2404 01:54:18.000 --> 01:54:20.760 location and his cars there and I watched him walk 2405 01:54:20.800 --> 01:54:21.880 across the parking lot. 2406 01:54:21.960 --> 01:54:24.319 Hold on a second, do I owe you a break? 2407 01:54:24.800 --> 01:54:27.079 All right? Hold on, man, I've got an idea. You 2408 01:54:27.199 --> 01:54:30.199 might really yeah, you might really like. 2409 01:54:30.239 --> 01:54:30.680 Hold tight. 2410 01:54:35.239 --> 01:54:38.479 Go with a sure thing Denver's Best roofer Excel Roofing 2411 01:54:38.600 --> 01:54:41.239 dot com. You don't pay a cent until you're content. 2412 01:54:44.640 --> 01:54:47.800 Time for an insurance check up free, no obligation. In comparison, 2413 01:54:47.920 --> 01:54:51.520 call Compass Insurance paying too much your coverage at dozens 2414 01:54:51.520 --> 01:54:54.239 of insurance companies find out now three O three seven 2415 01:54:54.279 --> 01:54:56.600 to seven to one help. You'll think you're his only 2416 01:54:56.680 --> 01:54:59.159 customer when you choose Frank durand the real estate Man 2417 01:54:59.199 --> 01:55:02.760 dot com. List your home with Remax Alliance three oh 2418 01:55:02.840 --> 01:55:08.359 three nine two zero sixteen twenty two. 2419 01:55:10.199 --> 01:55:12.880 All right three three seven one three A two five five. 2420 01:55:12.920 --> 01:55:15.880 Joe had a question about serving interrogatories. I'm going to 2421 01:55:15.960 --> 01:55:18.439 go back to him in a second. I do want 2422 01:55:18.479 --> 01:55:22.239 to tell you though about one Clear Choice garage doors man, 2423 01:55:22.720 --> 01:55:26.920 if you still have that old chain driven garage door 2424 01:55:26.960 --> 01:55:31.279 opener that's noisy. When we lived in Red Hawk in 2425 01:55:31.399 --> 01:55:34.319 Castle Rock, every time that garage would open because our 2426 01:55:34.319 --> 01:55:37.439 bedroom was over it. Oh my god, it was so loud. 2427 01:55:37.439 --> 01:55:39.399 Do you guys ever have one of those garage door 2428 01:55:39.399 --> 01:55:42.680 openers with the chain man? When I had one Clear 2429 01:55:42.760 --> 01:55:46.039 Choice garages out, they replaced it. Back then it was 2430 01:55:46.079 --> 01:55:48.000 only like three hundred bucks. Now I think it's under 2431 01:55:48.039 --> 01:55:50.800 quarter bucks. That was the labor Everything brand new, but 2432 01:55:50.840 --> 01:55:53.800 it was belt driven. Couldn't hear it anymore, wouldn't wake 2433 01:55:53.840 --> 01:55:57.319 you up, dogs wouldn't start barking. God, I love those guys. 2434 01:55:57.319 --> 01:56:00.039 But any problem with the garage door or maybe you 2435 01:56:00.119 --> 01:56:03.279 need new garage doores. Maybe you're upgrading that house. You 2436 01:56:03.319 --> 01:56:05.960 got new sighting, new windows, you want a beautiful new door. 2437 01:56:06.560 --> 01:56:12.000 One Clear Choice Doors dot com. Chappie's owner, great guy. 2438 01:56:12.159 --> 01:56:14.880 We've been talking about him for god ever in the day. 2439 01:56:14.920 --> 01:56:18.600 He's just absolutely great. Okay, I was talking to Bob, 2440 01:56:18.640 --> 01:56:21.239 and then I'm gonna go back to the interrogatory's question 2441 01:56:22.079 --> 01:56:24.000 and then we have another call. Three L three seven 2442 01:56:24.039 --> 01:56:26.760 one three A two five five with the bathroom sink 2443 01:56:26.880 --> 01:56:29.239 backing up. But during the break we were talking about 2444 01:56:29.760 --> 01:56:31.920 ninety three or free, and we're gonna see what her 2445 01:56:32.039 --> 01:56:35.039 question is. But ninety three or free, Susanna and I 2446 01:56:35.119 --> 01:56:38.920 actually used plumbline for it. They came out, they are 2447 01:56:38.960 --> 01:56:41.840 are sink, just stop working our kitchen sink. The water 2448 01:56:41.880 --> 01:56:44.039 would just back up. I mean it went from a 2449 01:56:44.119 --> 01:56:47.119 slow drain, which I think a lot of people do 2450 01:56:47.239 --> 01:56:50.159 the same mistake we did. It was slow, got a 2451 01:56:50.159 --> 01:56:53.960 little slower, like it's gonna get better on itself, right right, 2452 01:56:54.319 --> 01:56:56.680 like it's just gonna fix itself. And then all of 2453 01:56:56.720 --> 01:57:00.279 a sudden problem problem, and you guys came out out. 2454 01:57:00.479 --> 01:57:02.680 You spent about an hour, hour and a half doing whatever, 2455 01:57:03.119 --> 01:57:06.239 put the booties on, laid out everything, protected everything. It's 2456 01:57:06.279 --> 01:57:09.399 pretty cool. And sure enough they cleaned it. They said 2457 01:57:09.439 --> 01:57:13.319 it was just basically food grease over time. I mean 2458 01:57:13.359 --> 01:57:15.800 that wasn't a common Yeah, it wasn't like a sock 2459 01:57:15.960 --> 01:57:19.079 or anything strange or a chicken bone. It was literally 2460 01:57:19.199 --> 01:57:23.279 just grease building up over whatever amount of years. And 2461 01:57:23.319 --> 01:57:26.079 you guys cleared it. I paid ninety three bucks. I 2462 01:57:26.199 --> 01:57:28.199 was so happy. I think I called Joe, you know, 2463 01:57:28.279 --> 01:57:30.159 when I schedule with you guys, we just called the 2464 01:57:30.479 --> 01:57:33.800 regular number and schedule it. But sure enough, I was like, 2465 01:57:33.880 --> 01:57:36.600 I'll be damn ninety three bucks. You're going to go 2466 01:57:36.600 --> 01:57:38.760 out of business soon, sir. There's no way you can 2467 01:57:38.800 --> 01:57:41.199 do that for ninety three bucks. But anyhow, But then 2468 01:57:41.239 --> 01:57:44.880 I asked you over break, I said, thinking about that, 2469 01:57:44.960 --> 01:57:47.159 And I looked at Temetri and he had that same look. 2470 01:57:47.199 --> 01:57:50.319 He's like, yeah, that's a good question, Mark, and Bo 2471 01:57:50.560 --> 01:57:52.640 was looking at me too, and Susan They're like, yeah, 2472 01:57:52.680 --> 01:57:56.439 that's a great question. I said, what's the strangest thing 2473 01:57:57.560 --> 01:58:01.560 that your guys have ever found? And say, a toilet 2474 01:58:01.640 --> 01:58:03.479 or a sick And I started thinking when our kids 2475 01:58:03.479 --> 01:58:07.199 were little. I remember my g I Joe floating around 2476 01:58:07.199 --> 01:58:10.039 our toilet. It didn't go down, but I can imagine 2477 01:58:10.039 --> 01:58:12.600 all the things little kids put down there. But that's 2478 01:58:12.640 --> 01:58:16.119 not the stuff I'm talking about, Bob. We've all people 2479 01:58:16.159 --> 01:58:18.039 that have had little kids, have all dealt with that. 2480 01:58:18.920 --> 01:58:23.279 I'm talking about different things, the weirdo adult I'm talking 2481 01:58:23.359 --> 01:58:28.760 the weirdo stuff. What's the strangest thing you guys at 2482 01:58:28.800 --> 01:58:32.680 Plumbline that you know of at least have pulled out 2483 01:58:32.960 --> 01:58:34.920 of some form of drained. 2484 01:58:35.239 --> 01:58:36.319 Dear, do we want to know? 2485 01:58:36.600 --> 01:58:41.319 I have no idea mark now way, Bob, Wait a second, No. 2486 01:58:41.479 --> 01:58:45.319 There was an instance, Oh it's probably been six or 2487 01:58:45.319 --> 01:58:48.239 seven years where a small handgun was pulled out of 2488 01:58:48.239 --> 01:58:48.720 a toilet. 2489 01:58:49.119 --> 01:58:50.520 Now that is strange. 2490 01:58:50.640 --> 01:58:55.880 A gun, yes, Oh my god, I can't even imagine 2491 01:58:55.880 --> 01:59:01.000 a gun in there. But I'm going to push a 2492 01:59:01.039 --> 01:59:01.640 little harder. 2493 01:59:01.920 --> 01:59:05.039 Nope, I'm going to just push a little harder. 2494 01:59:05.359 --> 01:59:08.239 We'll let the We'll let your listeners use their imagination. 2495 01:59:08.720 --> 01:59:11.960 I'm talking about the time you've seen it all like 2496 01:59:12.159 --> 01:59:14.239 possibly a pair of pants. 2497 01:59:14.319 --> 01:59:17.159 Anything you can possibly think the. 2498 01:59:18.159 --> 01:59:22.199 Size or the girlfriend's size, and it creates an issue. 2499 01:59:22.960 --> 01:59:27.920 Something I'm looking for, the juicy, the insider look and 2500 01:59:28.199 --> 01:59:29.640 what people flush down the toy. 2501 01:59:29.880 --> 01:59:31.800 You can tell us just what it rhymes with. 2502 01:59:33.079 --> 01:59:36.800 Bob's keeping it classy today and every day? 2503 01:59:37.199 --> 01:59:39.000 What would it rhyme with? You know what? 2504 01:59:40.279 --> 01:59:42.439 I dropped my knees and said my prayers before I 2505 01:59:42.439 --> 01:59:45.560 came in here. I said, please, don't let them influence. 2506 01:59:45.520 --> 01:59:48.079 Bob was a battery operated, not. 2507 01:59:48.159 --> 01:59:53.640 Let them influence me. You got three colors on the line. 2508 01:59:53.720 --> 01:59:59.640 Wait, I don't think i've ever seen Bob blush. I, 2509 02:00:00.119 --> 02:00:02.680 this is a new one. Remember every time he's dragging, 2510 02:00:02.720 --> 02:00:05.680 can you Kelly write down in the note Susan make 2511 02:00:05.720 --> 02:00:07.640 sure every time he's in we go back to that 2512 02:00:07.720 --> 02:00:11.640 same question for the rest of his ploor life. Kim, 2513 02:00:11.680 --> 02:00:13.560 what is going on with this? Saint Joe? Hold on 2514 02:00:13.720 --> 02:00:15.680 still Joe or Kim? What's going on? 2515 02:00:17.159 --> 02:00:17.319 Hi? 2516 02:00:17.680 --> 02:00:21.520 So I moved into my townhouse two years ago and 2517 02:00:21.720 --> 02:00:24.159 everything was fine up until a couple of months ago. 2518 02:00:24.319 --> 02:00:30.079 I started noticing my master bathroom think backing up. Well, 2519 02:00:30.119 --> 02:00:32.479 what it came down to was, this is kind of weird, 2520 02:00:33.039 --> 02:00:35.239 is that it would back up if it was under 2521 02:00:35.399 --> 02:00:39.039 hot water but not cold water. So I started using 2522 02:00:39.119 --> 02:00:40.600 the bioclean. 2523 02:00:40.279 --> 02:00:41.399 Why would that have? U? 2524 02:00:43.960 --> 02:00:45.000 Yeah, I don't know us. 2525 02:00:45.119 --> 02:00:48.159 Well, hold on just that within itself, straight, Kim, hold 2526 02:00:48.199 --> 02:00:52.439 on one second, just that within itself, Bob, and of course, uh, 2527 02:00:52.880 --> 02:00:55.760 Deputy Bow you were in the business. What what is that? 2528 02:00:55.840 --> 02:00:59.359 Possibly hot water drains but cold water doesn't or did 2529 02:00:59.359 --> 02:01:01.640 I have that re Kim? 2530 02:01:01.920 --> 02:01:04.760 No, how water does not drink cold water does? 2531 02:01:04.880 --> 02:01:05.880 How is that possible? 2532 02:01:06.000 --> 02:01:09.479 It seems impossible because it's only one pipe for the 2533 02:01:09.560 --> 02:01:11.319 hot and the cold water. 2534 02:01:11.520 --> 02:01:13.520 Unless there was But I've never seen that. 2535 02:01:13.560 --> 02:01:16.119 Unless there's a different pressure. You know, if they got 2536 02:01:16.159 --> 02:01:20.159 single or single handles for each different pressure coming out 2537 02:01:20.199 --> 02:01:21.800 of the hot good. 2538 02:01:23.159 --> 02:01:25.079 No, no, no, I would say it's the same. 2539 02:01:25.359 --> 02:01:29.640 Okay, Well, finish what you were going to say before 2540 02:01:29.720 --> 02:01:30.920 Mark so rudely interrupted. 2541 02:01:32.319 --> 02:01:36.000 So I worked for a plumbing company years ago up 2542 02:01:36.039 --> 02:01:38.840 in Canada, and so I know about the stuff you 2543 02:01:38.880 --> 02:01:40.960 can put down. Well, I couldn't find mine from Canada, 2544 02:01:41.039 --> 02:01:43.600 so I bought them off of Amazon, which is that bioclane. 2545 02:01:44.079 --> 02:01:46.399 I used it for five days straight. Last night was 2546 02:01:46.439 --> 02:01:48.600 the fifth day and it's still doing the same thing. 2547 02:01:50.079 --> 02:01:53.640 This was a rental before I bought it. So I 2548 02:01:53.680 --> 02:01:54.640 mean that's all I know. 2549 02:01:57.079 --> 02:01:57.600 Okay. 2550 02:01:57.800 --> 02:02:02.439 Well, so again I'm at a loss as to why 2551 02:02:02.560 --> 02:02:04.479 it would back up with hot water. 2552 02:02:04.760 --> 02:02:07.079 And well, I don't even think I'm gonna put her 2553 02:02:07.079 --> 02:02:08.439 on old. I got to take a break, but I 2554 02:02:08.439 --> 02:02:11.279 don't even think it matters. And you'll understand what I'm 2555 02:02:11.319 --> 02:02:13.880 saying when we come back from this break. But I mean, 2556 02:02:13.920 --> 02:02:18.119 once again, the ninety three. 2557 02:02:17.239 --> 02:02:20.520 It's she said it's an apartment of condo. I believe 2558 02:02:21.000 --> 02:02:21.760 service commercials. 2559 02:02:21.800 --> 02:02:23.319 I'm gonna I'm gonna bring that up. 2560 02:02:23.359 --> 02:02:25.399 I'm going to bring that up as well, after this break, 2561 02:02:25.520 --> 02:02:28.159 and Joe and Jay hold on and we'll let we'll 2562 02:02:28.239 --> 02:02:31.560 let Bob kind of think about her question. I've just 2563 02:02:31.680 --> 02:02:33.960 never heard anything like it man, ever. 2564 02:02:39.520 --> 02:02:42.760 Go with a sure thing Denver's best roofer Excel Roofing 2565 02:02:42.880 --> 02:02:45.520 dot com. You don't pay a cent until you're content. 2566 02:02:48.920 --> 02:02:52.079 Time for an insurance check up free, no obligation. In comparison, 2567 02:02:52.239 --> 02:02:55.800 call Compass insurance paying too much your coverage at dozens 2568 02:02:55.800 --> 02:02:58.520 of insurance companies find out now three O three seven 2569 02:02:58.520 --> 02:03:00.359 to seven to one. Help You'll think I think you're 2570 02:03:00.399 --> 02:03:02.880 his only customer when you choose Frank durand the real 2571 02:03:02.960 --> 02:03:05.960 estate Man dot com to list your home with Remax 2572 02:03:06.000 --> 02:03:15.520 Alliance three oh three nine two zero sixteen twenty two. 2573 02:03:18.000 --> 02:03:22.039 All right, three three seven one three eight two five five. 2574 02:03:22.079 --> 02:03:26.520 By the way, this hour brought to you by Wave eight. 2575 02:03:27.680 --> 02:03:30.319 That's Tom, that's Tom Martinez. He decided to start his 2576 02:03:30.319 --> 02:03:34.279 own investment company, UH Investment Advisory Firm. I'll tell you 2577 02:03:34.319 --> 02:03:36.680 why he did it too. And I've known Tom My 2578 02:03:36.800 --> 02:03:39.800 god almost thirty years now. He got sick and tired. 2579 02:03:39.880 --> 02:03:42.239 You know, Tom makes a lot of money, he really does. 2580 02:03:42.279 --> 02:03:44.279 I mean, what else can I say? He's he's grown 2581 02:03:44.319 --> 02:03:47.680 his wealth over forty fifty years, not just in media, 2582 02:03:47.720 --> 02:03:50.880 but in property, in a million other ways. But what's 2583 02:03:50.920 --> 02:03:53.800 really remarkable is he got sick and tired of paying 2584 02:03:53.800 --> 02:03:57.399 what he refers to as a middleman. Most, not all, 2585 02:03:57.439 --> 02:04:00.399 but most financial advisors are nothing but a little man. 2586 02:04:00.680 --> 02:04:03.479 They take your money, they take a commission on it, 2587 02:04:03.840 --> 02:04:06.479 and then they pass it off to someone that is 2588 02:04:06.520 --> 02:04:09.680 actually the investment broker. When you deal with Wave eight, 2589 02:04:09.760 --> 02:04:11.880 guess who you're dealing with. Well, not, of course, you're 2590 02:04:11.880 --> 02:04:14.720 dealing with Tom, but on top of that, you're dealing 2591 02:04:14.800 --> 02:04:17.600 with Wave eight, you're dealing with the actual investment company. 2592 02:04:17.800 --> 02:04:21.840 There is no middleman. He's basically changing the way people 2593 02:04:21.920 --> 02:04:26.199 are looking at investing. He's one hundred percent committed to 2594 02:04:26.279 --> 02:04:28.960 helping others and that's what he's done his entire career. 2595 02:04:29.159 --> 02:04:30.560 So I'm going to give you the phone number. It's 2596 02:04:30.600 --> 02:04:33.520 real easy to remember, but call up, ask the questions. 2597 02:04:33.680 --> 02:04:35.800 I mean, this is a real deal. Three oh three 2598 02:04:36.439 --> 02:04:39.560 seven seven to one help. I love that. Three oh 2599 02:04:39.600 --> 02:04:42.399 three seven seven to one help. Or you can check 2600 02:04:42.439 --> 02:04:46.760 him out at invest with Martino. That's invest with Martino 2601 02:04:47.439 --> 02:04:51.960 dot com now three O three seven one, three, eight, two, 2602 02:04:52.039 --> 02:04:54.560 five five. If we're going to go back to Kim, 2603 02:04:54.800 --> 02:04:57.840 Kim's got a very strange question. Well, she's got a 2604 02:04:57.840 --> 02:05:01.159 strange issue. Basically, in a pret ticular sink. It's only 2605 02:05:01.199 --> 02:05:07.159 one sink, right, Kim, the hot water will go down, 2606 02:05:08.000 --> 02:05:12.600 but the cold water won't, vice versa vice versa reverse. 2607 02:05:12.640 --> 02:05:15.119 I mean, what do you do on something like this, Bob? Honestly, 2608 02:05:15.479 --> 02:05:18.199 and I'm not I say this not jokingly. Would ninety 2609 02:05:18.239 --> 02:05:19.520 three or free come in here? 2610 02:05:20.239 --> 02:05:25.159 Well, normally, but again, we don't do condominiums or apartments, townhomes. 2611 02:05:25.520 --> 02:05:27.439 Let's let's I'll get into that in a second, but 2612 02:05:27.520 --> 02:05:30.840 let's forget about that. If she wasn't in a townhomer. 2613 02:05:30.439 --> 02:05:34.439 Cond ninety three or free, any drain it's for any reason, 2614 02:05:34.479 --> 02:05:35.319 you don't any reason. 2615 02:05:35.720 --> 02:05:38.000 Ninety three dollars we're going to get it cleared. 2616 02:05:37.760 --> 02:05:40.760 Running again, or it's free. If we can't, it's free. Yeah, 2617 02:05:40.800 --> 02:05:44.359 you can't beat them now. And it's not just plumb Line, Kim. 2618 02:05:44.760 --> 02:05:47.439 I swear I get this call all the time. I 2619 02:05:47.520 --> 02:05:49.680 called up plumb Line, I called up fix It, I 2620 02:05:49.760 --> 02:05:52.520 called up eight eight eight, I called up Applewood, and 2621 02:05:52.640 --> 02:05:55.960 they won't come to my place. Apartments, I understand one 2622 02:05:56.039 --> 02:06:00.279 hundred percent they don't own them. Town homes, I can 2623 02:06:00.359 --> 02:06:03.600 understand why you guys don't do it. So ultimately the 2624 02:06:03.680 --> 02:06:06.159 question is who should she call? But I want to 2625 02:06:06.199 --> 02:06:08.720 explain why a lot of these companies don't do it. 2626 02:06:09.119 --> 02:06:11.000 A lot of the plumbing in a condo or a 2627 02:06:11.000 --> 02:06:13.800 town home is shared with other people. You know, if 2628 02:06:13.880 --> 02:06:15.960 you need to turn the water off, you might not 2629 02:06:16.079 --> 02:06:17.680 even be able to get to word to turn the 2630 02:06:17.680 --> 02:06:18.279 water off. 2631 02:06:18.479 --> 02:06:19.960 That's exactly right. 2632 02:06:20.039 --> 02:06:23.000 And so for town homes, if it's a if it's 2633 02:06:23.039 --> 02:06:26.000 a single story, you got nobody above or below, we'll 2634 02:06:26.079 --> 02:06:29.439 service it. But that's typically not the case in condos 2635 02:06:29.439 --> 02:06:32.560 and apartments. And so to your point, there's shared plumbing, 2636 02:06:32.640 --> 02:06:36.159 there's shared lines. Drain lines are the same way. Sometimes 2637 02:06:36.199 --> 02:06:39.680 you'll be snaking a line in one one apartment and 2638 02:06:39.720 --> 02:06:41.920 your snake will end up in the other apartment and 2639 02:06:41.920 --> 02:06:43.479 you don't even realize. 2640 02:06:43.079 --> 02:06:45.640 It, or it gets stuck in the other side. That happens, 2641 02:06:45.640 --> 02:06:46.439 and there's a problem. 2642 02:06:46.479 --> 02:06:49.520 Go ahead, Kim, Well, I'm in a townhouse and I'm 2643 02:06:49.520 --> 02:06:52.279 the dy in it. I am above and below. I 2644 02:06:52.319 --> 02:06:55.479 have nobody but one one side of me. 2645 02:06:55.600 --> 02:06:56.000 That's it. 2646 02:06:56.279 --> 02:06:58.239 But you guys still won't do that, will We'll take 2647 02:06:58.239 --> 02:06:58.560 care of that. 2648 02:06:58.640 --> 02:07:00.760 Yeah, if you have anybody above below. 2649 02:07:00.560 --> 02:07:03.439 Yes, oh well there you go. Ninety three bucks are 2650 02:07:03.479 --> 02:07:05.359 going to come out. Okay, So here's how it's going 2651 02:07:05.439 --> 02:07:08.840 to go. No matter what, if it's everything she says 2652 02:07:08.880 --> 02:07:11.279 and one's draining or not, you're going to figure out 2653 02:07:11.279 --> 02:07:14.760 what the actual problem is because it's probably not the drain, right. 2654 02:07:15.640 --> 02:07:19.199 Uh, it doesn't sound like it. I mean, if it's 2655 02:07:19.239 --> 02:07:21.239 if it's the hot water won't drain and the cold 2656 02:07:21.239 --> 02:07:23.119 water will, that just doesn't make any sense to me. 2657 02:07:23.159 --> 02:07:24.840 But one of our plumbers will figure that out. 2658 02:07:24.920 --> 02:07:27.600 They'll figure it out, right, But starting with the with 2659 02:07:27.680 --> 02:07:31.159 the drain, getting them out there, getting them to clear 2660 02:07:31.199 --> 02:07:34.640 that because if there's something, there's something that's causing it 2661 02:07:34.720 --> 02:07:37.279 to back up. And so, Kim, it was so first 2662 02:07:37.279 --> 02:07:37.920 of all. 2663 02:07:38.119 --> 02:07:40.800 It was so cool. Issues when they came out to 2664 02:07:40.840 --> 02:07:43.239 my house. I'm telling you, I didn't know what to expect. 2665 02:07:43.560 --> 02:07:45.680 The last thing, no offense, Bob. The last thing I 2666 02:07:45.760 --> 02:07:48.359 expected was to pay ninety three bucks and not have 2667 02:07:48.439 --> 02:07:52.000 a problem. And that's exactly what happened. So Kim, I 2668 02:07:52.039 --> 02:07:56.600 would call them out, just go to plumbline Services dot Com. 2669 02:07:56.640 --> 02:07:58.079 I have an idea what it is. 2670 02:07:58.560 --> 02:08:00.319 Oh oh wait, wait wait, or. 2671 02:08:00.279 --> 02:08:03.039 It's the hot water. When you open up the hot 2672 02:08:03.039 --> 02:08:07.119 water fauce, it's not draining right, it. 2673 02:08:07.399 --> 02:08:09.520 Goes and then eventually it starts to back up. 2674 02:08:09.640 --> 02:08:11.119 You know what I think it is. I think you 2675 02:08:11.159 --> 02:08:13.720 may have a sponge or something in the drain, and 2676 02:08:13.800 --> 02:08:17.520 when the hot water hits this object, it expands because 2677 02:08:17.560 --> 02:08:18.239 of the heat of. 2678 02:08:18.199 --> 02:08:18.880 The hot water. 2679 02:08:19.479 --> 02:08:19.840 WHOA. 2680 02:08:21.079 --> 02:08:24.159 So I believe it's just a drain issue because you 2681 02:08:24.239 --> 02:08:27.600 only have one drain for the hot and the cold. 2682 02:08:27.640 --> 02:08:29.960 So whatever your hot water, your hot water. 2683 02:08:29.760 --> 02:08:33.119 Is causing the obstruction to expand to the point where 2684 02:08:33.119 --> 02:08:35.279 it's backing up. And I bet it's a sponge. 2685 02:08:35.520 --> 02:08:38.840 I was thinking it was something that was the hot 2686 02:08:38.880 --> 02:08:41.760 water made it expand that's what I was thinking that. 2687 02:08:43.479 --> 02:08:46.680 But if that's the case, bo, and that sounds very logical, 2688 02:08:47.039 --> 02:08:50.920 then the ninety three bucks would fix it. Would go ahead? 2689 02:08:51.399 --> 02:08:53.239 Line two has a comment on your can. 2690 02:08:53.319 --> 02:08:57.560 Hold on one second? Man? I bow, that was ingenious, Jay, 2691 02:08:57.840 --> 02:09:00.640 go ahead. What's your comment on kim issue? 2692 02:09:01.560 --> 02:09:04.319 Hi, brothers. In my million years of this stuff, I've 2693 02:09:04.359 --> 02:09:08.079 seen this. It's crazy. You know what it is? No 2694 02:09:08.560 --> 02:09:10.720 it's probably a vessel sink just for starters, but it 2695 02:09:10.760 --> 02:09:12.239 may not be well. 2696 02:09:12.239 --> 02:09:14.159 Hold on, that's easy enough to ask. Is it a 2697 02:09:14.239 --> 02:09:19.800 vessel sink? Kim above Uh negative, So it's a sunk 2698 02:09:19.840 --> 02:09:22.680 in sink. So that's not it, Yah, keep going their. 2699 02:09:22.680 --> 02:09:25.640 Vessel sinks get it the most often. What it is 2700 02:09:26.399 --> 02:09:29.319 It doesn't vent well. You see it in sinks that 2701 02:09:29.399 --> 02:09:32.840 don't have the overflow. You see it in vessel sincs. 2702 02:09:32.840 --> 02:09:36.279 You'll see it in syncs. They're not venting well. And 2703 02:09:36.319 --> 02:09:39.520 when the get the hot water in there, the heat 2704 02:09:39.640 --> 02:09:41.800 creates a little bit of an air pocket and some 2705 02:09:41.880 --> 02:09:45.359 air pressure, and the hotter it gets, the more difficult 2706 02:09:45.479 --> 02:09:49.239 time it has venting and draining. And you can test 2707 02:09:49.279 --> 02:09:49.920 it pretty easy. 2708 02:09:50.159 --> 02:09:51.960 So that's a design issue basically. 2709 02:09:52.880 --> 02:09:54.800 Yeah, you need to get it vented much better. 2710 02:09:54.960 --> 02:09:58.239 Okay, now, hey, so just off that real quick. 2711 02:09:58.680 --> 02:10:01.279 My sink is all one like I. 2712 02:10:01.279 --> 02:10:02.880 Got it from Lows. 2713 02:10:03.239 --> 02:10:04.600 It's all one one key. 2714 02:10:05.039 --> 02:10:08.560 Yeah, it is funkend, but it's it's. 2715 02:10:08.399 --> 02:10:11.560 Not above the no no, no, no, no, no, we get it. 2716 02:10:14.000 --> 02:10:15.439 I understand what Jay's saying. 2717 02:10:16.600 --> 02:10:19.439 If it has an overflow and you get one of 2718 02:10:19.439 --> 02:10:23.640 those little kind of rectail cleaner outer things and poke 2719 02:10:23.720 --> 02:10:26.279 the heck out of it and clean the overflow. It 2720 02:10:26.359 --> 02:10:29.800 may solve it for you because it'll create event for you, 2721 02:10:30.960 --> 02:10:33.319 but that is the problem. It's not venting well. It 2722 02:10:33.359 --> 02:10:35.439 creates tension inside. 2723 02:10:35.079 --> 02:10:37.319 And that's the reason it's hot water though, too, because 2724 02:10:37.319 --> 02:10:40.680 it creates that pocket. You were saying, Yeah, well, there's 2725 02:10:40.720 --> 02:10:42.680 a couple of different things you could be, Kim, but 2726 02:10:42.720 --> 02:10:44.399 I'd go back to what I said. I'd call a 2727 02:10:44.439 --> 02:10:47.119 plumb line, and for ninety three bucks you're going to 2728 02:10:47.159 --> 02:10:50.119 figure out what it is and fix it for the 2729 02:10:50.239 --> 02:10:51.880 ninety three or else you're not going to have to 2730 02:10:51.920 --> 02:10:54.319 pay them anything. In that case, let's say it's something 2731 02:10:54.359 --> 02:10:57.960 crazy like the plumber didn't install the sink properly. I'm 2732 02:10:58.000 --> 02:11:00.840 just totally making stuff up here. You guys would have 2733 02:11:00.920 --> 02:11:03.920 to reroute the drain line. Of course, that's not ninety 2734 02:11:03.920 --> 02:11:06.720 three bucks. But what you would do is give her 2735 02:11:06.800 --> 02:11:09.720 an estimate right then and there on fixing it, and 2736 02:11:09.800 --> 02:11:12.439 she would either fix it or she would say no, 2737 02:11:12.560 --> 02:11:14.079 I'm not going to do it, and then she doesn't 2738 02:11:14.119 --> 02:11:14.800 know you anything. 2739 02:11:14.960 --> 02:11:16.119 That's exactly right. 2740 02:11:16.479 --> 02:11:19.479 Anytime we get out to a home, we want to 2741 02:11:19.520 --> 02:11:22.359 give the client as many options as possible. So, especially 2742 02:11:22.399 --> 02:11:24.000 in a case like that, if we couldn't clear it, 2743 02:11:24.039 --> 02:11:26.079 then the next step is, well, let's figure out what 2744 02:11:26.119 --> 02:11:29.079 the issue it truly is and give her some options 2745 02:11:29.079 --> 02:11:32.960 to fix it. But Jay is probably exactly right. And 2746 02:11:33.000 --> 02:11:35.279 as you know, I'm not a technician, I'm not a 2747 02:11:35.279 --> 02:11:38.680 licensed plumber. Yeah, but that makes perfect sense. 2748 02:11:38.560 --> 02:11:41.079 Even though he his pants are always halfway down. 2749 02:11:41.199 --> 02:11:43.720 So Jay, thank you for the call. Appreciate it. 2750 02:11:43.880 --> 02:11:44.760 Yeah, appreciate that. 2751 02:11:44.960 --> 02:11:45.159 Jay. 2752 02:11:45.199 --> 02:11:47.920 Hey, Kim, I appreciate that as well. We got to 2753 02:11:47.920 --> 02:11:50.039 take a break. Three oh three seven, one, three eight, 2754 02:11:50.079 --> 02:11:53.000 two five five. By the way, seriously, plumb line services, 2755 02:11:53.000 --> 02:11:56.279 Bob logan that ninety three are free. But then talking 2756 02:11:56.359 --> 02:12:00.119 really quick, Bob, your HVAC deal right now is crazy. 2757 02:12:00.319 --> 02:12:02.479 During the show, we've had people call up saying they 2758 02:12:02.560 --> 02:12:05.800 bought them. But you buy the furnace, you get the 2759 02:12:05.840 --> 02:12:07.720 AC freed. Or I have a reverse opposite. 2760 02:12:07.760 --> 02:12:10.159 If you buy an air conditioner, you get a matching 2761 02:12:10.279 --> 02:12:14.359 furnace for free. So free. You know, a. 2762 02:12:13.680 --> 02:12:16.880 Budget unit, it could be a high efficiency unit, nath WiFi, 2763 02:12:17.039 --> 02:12:22.039 whatever you want, whatever air conditioning system you buy, we'll 2764 02:12:22.079 --> 02:12:23.119 give you the furnace for free. 2765 02:12:23.199 --> 02:12:26.359 If people call up, can you tell them if there's 2766 02:12:26.439 --> 02:12:31.159 rebates on high efficiency stuff too in their area. 2767 02:12:30.439 --> 02:12:34.000 They are technicians or the or the design consultans that 2768 02:12:34.079 --> 02:12:35.960 go to your home can share all that information. They 2769 02:12:36.159 --> 02:12:38.119 have all that on the on the phone. They're not 2770 02:12:38.119 --> 02:12:39.000 gonna be able to answer that. 2771 02:12:39.079 --> 02:12:40.840 Okay, well fair enough, that's kind of what I meant 2772 02:12:40.880 --> 02:12:42.800 when they go out. And then if people do just 2773 02:12:42.840 --> 02:12:43.119 want to. 2774 02:12:43.119 --> 02:12:45.840 Shout and there are some excellent rebates right now, some big, 2775 02:12:46.640 --> 02:12:50.359 big rebates, So now is actually a great time to 2776 02:12:50.399 --> 02:12:52.359 do it, because in addition to the free furnace. 2777 02:12:52.079 --> 02:12:53.640 You get all the all the great rebates. 2778 02:12:53.680 --> 02:12:56.039 Ah, these guys are great. I've used plumb Line numerous times. 2779 02:12:56.039 --> 02:12:59.159 Plumb Line Services dot Com three oh three five eight six, 2780 02:12:59.279 --> 02:13:03.000 ten eighty six three zero three five eight six ten 2781 02:13:03.039 --> 02:13:03.680 eighty six