Speaker 1: Ripped up so you don't have.
Speaker 2: Run.
Speaker 3: Just as fast as.
Speaker 1: We can, Shooter is gonna help.
Speaker 4: Come man, this is.
Speaker 5: The Troubleshooter Show. No Tom Martinez, Welcome, Welcome to the
Speaker 5: only show if it's kind. We're here to solve problems,
Speaker 5: answer questions, take complaints. We're here to make your life
Speaker 5: a little bit better. I am so happy to be
Speaker 5: here in the new year. To my left, my beautiful wife,
Speaker 5: Susannason studio with me, Deputy Bow sitting across from me.
Speaker 5: Our guest today, Bob Logan, plumb Line Services. Bob, I
Speaker 5: don't think we were talking a little before the show.
Speaker 5: I don't think we've actually laid eyes on each other.
Speaker 5: We've spoken at least monthly, yes, but we have not
Speaker 5: laid eyes that. You didn't think I worked here anymore.
Speaker 6: I wasn't even sure, you know, I've been in Tom's
Speaker 6: studio at his house. But yeah, it's good see you
Speaker 6: and Susan.
Speaker 5: It's great to see you. Man. Plumbline Services. We'll talk
Speaker 5: about some of the specials they have and what's going
Speaker 5: on and the home services realm. And it's got to
Speaker 5: be a busy time. Actually, it really just started getting cold.
Speaker 5: I mean, this has been a very unique end of December,
Speaker 5: wouldn't you agree it is it's.
Speaker 7: Been so mild for the start of the winter.
Speaker 6: And you know, the furnace and air conditioning business is
Speaker 6: ironic because people that live in Colorado know the colds
Speaker 6: come in, they know when the heats coming, but they
Speaker 6: always wait and so hey constantly. Once this cold weather
Speaker 6: really hits, our phones will just explode. So if you
Speaker 6: have any needs at all, whether it's a maintenance tuning up,
Speaker 6: you know, anything, or if you're looking at replacing now
Speaker 6: it's when you're gonna get those best deals once the
Speaker 6: once the cold hits, our phones are gonna be blowing up,
Speaker 6: and everybody, all of our competitors and us are gonna
Speaker 6: be super busy.
Speaker 5: All right, listen, everybody out there. We've got open lines
Speaker 5: while we've got closed open lines. Three oh three March.
Speaker 5: You know, if you had a problem over the weekend,
Speaker 5: you got ripped off. Maybe you think of problems coming up.
Speaker 5: Maybe you're dealing with a bad contractor that won't show up,
Speaker 5: finish the job, never showed up. Maybe you got a
Speaker 5: landlord did quite frankly, he's a pisa. You know what
Speaker 5: I'm saying you name it. That's what we're here for.
Speaker 5: Over three hundred million dollars so far in cash, merchandise,
Speaker 5: exchanges and refunds literally directly due to this show. So
Speaker 5: now is the time to call it is a new year.
Speaker 5: We've got a lot cooking around the Troubleshooter Show this year,
Speaker 5: and I mean a lot, Bob. I want to go
Speaker 5: back to you on something. You guys came out to
Speaker 5: our house on that ninety three or free. And I
Speaker 5: always bring this up when you're on the air. I'm
Speaker 5: always skeptical of anything like that, Like, how does a
Speaker 5: plumbing company send out somebody for ninety three bucks. You've
Speaker 5: got the truck, you've got the gas insurance, you overhead
Speaker 5: all that to come out and try to clear our drain,
Speaker 5: and if you can't clear it, you don't charge us anything.
Speaker 7: That's correct.
Speaker 5: In our case, you came out, you know, it took
Speaker 5: maybe an hour hour and a half and they put
Speaker 5: the snake down or whatever the name of it is,
Speaker 5: and they cleared it and charged me ninety three bucks.
Speaker 5: It's just an amazing service. I don't even understand how
Speaker 5: you do it. I don't understand how you make money.
Speaker 5: At it, So just explain that to people. I mean,
Speaker 5: I know it's somewhat of a loss leader, but seriously.
Speaker 7: It is a lost leader.
Speaker 6: And you know, if we run enough drain lines, we're
Speaker 6: going to come across broken lines and be able to
Speaker 6: help out those customers. But you know, I tell every
Speaker 6: one of my technicians it doesn't matter if they're an electrician,
Speaker 6: furnace and air conditioning technician, drained technician, plumber, it doesn't matter.
Speaker 6: Their number one responsibility is to win that client for life.
Speaker 6: Show them what a great company we are. Blow their
Speaker 6: minds with an outstanding customer service experience, let them know
Speaker 6: about the other services that we offer. And maybe we
Speaker 6: charge twenty one dollars, maybe we charge ninety three, maybe
Speaker 6: we do it for free that day.
Speaker 5: And then something breaks in the future, even if it's
Speaker 5: outside of that, like their furnace isn't working, or their
Speaker 5: air conditioner they go to turn it on five months
Speaker 5: and it's not working. They know who to call because
Speaker 5: you just prove to them what kind of company you are.
Speaker 6: That's that's the whole goal I want to I want
Speaker 6: to just show them when an outstanding customer service oriented company,
Speaker 6: we are the kind of employees that that work here.
Speaker 5: If you guys still put stickers on the furnace and stuff,
Speaker 5: we do. I think I have a plumb line sticker
Speaker 5: on one on my on my furnace.
Speaker 6: On furnaces, water heaters, in electrical panels, on valves.
Speaker 7: Because here's the thing.
Speaker 6: When you're in a panic situation, when you're water heaters leaking, yeah,
Speaker 6: your or your electricity is going out, Yeah, you're not
Speaker 6: thinking about who to call or or going online. You
Speaker 6: want a number right there. And so so if you
Speaker 6: go downstairs and there's water in your basement and you
Speaker 6: see the plumb line name and our phone number, it
Speaker 6: makes it easy for our clients.
Speaker 5: Did you see the report? You and I have talked
Speaker 5: about this quite a bit. College enrollments down big time.
Speaker 5: Have you read some of this stuff? Do you stay
Speaker 5: on top of that like I do.
Speaker 7: Probably not as much as you do, but I do
Speaker 7: stay on top of it. Yes.
Speaker 5: So it's getting to the point where I think people
Speaker 5: are actually realizing going into a service oriented business or
Speaker 5: a trade like plumbing.
Speaker 8: I mean, let's face it.
Speaker 5: A good licensed plumber can easily make two hundred thousand plus.
Speaker 8: I mean, would you agree with.
Speaker 7: That maybe not easily, but they can.
Speaker 8: Yes, Oh, I mean a good one that's a massive plumber.
Speaker 6: Certainly, six figures is not out of the question for
Speaker 6: most plumbers, electricians HVAHVAC.
Speaker 5: So I mean literally, if you know how to go
Speaker 5: and you know, pull the permits and install properly, you
Speaker 5: can make some big bucks. Now, yes, and you have
Speaker 5: zero Does plumb line pay for that? If someone comes
Speaker 5: to you as like a journeyman or someone starting off,
Speaker 5: do you guys actually pay for the school to bring
Speaker 5: them from zero to hero? Well, not necessarily zero, you
Speaker 5: know what I mean.
Speaker 6: We do, and actually they you know, in many cases
Speaker 6: they come with no experience and depending on whether they
Speaker 6: want to go down the plumbing path or first and
Speaker 6: air conditioning HVAC.
Speaker 7: Electricians will will.
Speaker 6: Take them down that path, will pay for their apprenticeship,
Speaker 6: they'll earn while they're learning, and will help them get
Speaker 6: their journeyman's and their master's license, will pay.
Speaker 5: For I have said this forever. I don't think college
Speaker 5: is for everybody. In my family is a perfect example,
Speaker 5: I mean really it is.
Speaker 9: My daughter is.
Speaker 5: Getting ready to graduate law school and take the bar
Speaker 5: at the age of twenty three, and you know, I
Speaker 5: try to. I speak very highly of her, but she
Speaker 5: will be the youngest ever in Wyoming when she does that.
Speaker 5: She'll be practicing aw here. But that's incredible. But then
Speaker 5: on the other side of the spectrum, my son's been
Speaker 5: working at Walmart since he was sixteen and he's a
Speaker 5: store lead in Nebraska. So I mean, the differences in
Speaker 5: the different paths are crazy, and the money's crazy. If
Speaker 5: it doesn't matter which one you look at, they're both
Speaker 5: killing it for their age. It's absolutely unbelievable. But my
Speaker 5: point is in my route was never college. It just
Speaker 5: simply wasn't. I believe you went, but you never used
Speaker 5: your degree.
Speaker 6: Well, I never finished college, finished two and a half
Speaker 6: years and college wasn't my thing. I wasn't a good student.
Speaker 6: I wasn't disciplined at the time, had a lot of life.
Speaker 5: Lessons to learn, But I grew I grew up in
Speaker 5: a family where both of my parents had master's degrees,
Speaker 5: And I think it's.
Speaker 8: Something with the age. I say this a lot.
Speaker 5: In fact, Suzanne you have about Martino, because they're kind
Speaker 5: of in the same.
Speaker 10: Age, the same generation.
Speaker 5: Mark that college was so important to my parents when
Speaker 5: I didn't education yeah, the formal education was almost like,
Speaker 5: you know, oh no, he's not going to college. That's horrible.
Speaker 10: You know, it's the status thing. Am I think it.
Speaker 5: Is a status and I think till this day a
Speaker 5: lot of people look at it that way, which I
Speaker 5: find crazy because to me, it's nothing but in doctoration.
Speaker 5: In doctoration, I don't think that having a formal education
Speaker 5: is that important when it comes to a lot of things.
Speaker 5: I understand a lawyer or a doctor some people have
Speaker 5: to have. Yeah, and you do have to learn different things.
Speaker 5: I mean, your vocabulary will be better. There's a lot
Speaker 5: of good things about college, there's no doubt about it.
Speaker 5: But to say that people go to trade route HVAC
Speaker 5: or plumbing, talk radio, whatever you want to call it,
Speaker 5: if they go a different route, I just don't see
Speaker 5: any issue with it. And a lot of these people
Speaker 5: I don't want to use names. I'll just say Brendan
Speaker 5: the first name. I mean, he's got loans of what
Speaker 5: one hundred and fifty two hundred thousand dollars coming out
Speaker 5: of his masters. I mean, we know a kid that's
Speaker 5: going to be paying that off forever. We have people
Speaker 5: come in here that are attorneys. I'm not going to
Speaker 5: say which ones it still have student loans and they're
Speaker 5: not going away for another ten or fifteen years. I mean,
Speaker 5: it's like having a very small mortgage payment each month.
Speaker 6: Yeah, the price of higher education is unbelievable right now.
Speaker 7: And I'm all about higher education.
Speaker 6: I think a formal education is fantastic for the right
Speaker 6: person and for the right you know, careers. But there's
Speaker 6: so many other opportunities outside of that, and not just
Speaker 6: in our trades, you know, construction or but there's there's
Speaker 6: so many opportunities outside of college. And so I think
Speaker 6: I think we need to celebrate the gifts that everybody has,
Speaker 6: the uniqueness. I like how you put that everybody is
Speaker 6: unique exactly and uh and and they all have abilities.
Speaker 6: And you know when when when I didn't graduate, or
Speaker 6: at least, let me back up when I when I
Speaker 6: went to high school, it was expected that if you
Speaker 6: don't go to college and get a degree, you will
Speaker 6: fail in life.
Speaker 5: Yeah, or you're going into the military. I mean it
Speaker 5: was kind of two routes.
Speaker 7: And I'm glad you mentioned the military.
Speaker 6: What a what a great path my son took that path,
Speaker 6: he was really Yes, he has marine for six years.
Speaker 7: Now works at Lockheed.
Speaker 5: Wow.
Speaker 6: But I didn't know that, but never took the college
Speaker 6: path either, So it's uh, you know, again, depending on
Speaker 6: the person and and the path they want to take,
Speaker 6: there's so many different directions.
Speaker 5: To ma Tree real quick, man, I don't know anything
Speaker 5: about your education. Do you mind me asking? No, go ahead,
Speaker 5: I asked, what is it?
Speaker 8: Do you have a formal education or do you have
Speaker 8: a master's degree?
Speaker 11: What?
Speaker 5: Do you have a bachelor's?
Speaker 9: Yeah? So I went to CSU. I had two majors,
Speaker 9: one in economics, another one in neuropsychology, and the plane
Speaker 9: at the time was to go to law school after graduation.
Speaker 9: And then I spent a few days on the job
Speaker 9: with actual lawyers, and I thought, well, I'm just gonna
Speaker 9: die of Borio, you know, And if I got into
Speaker 9: a more exciting field.
Speaker 5: And now you're filing lawsuits, which is ironic on my
Speaker 5: own just as a hobby. Yeah, you sound like me
Speaker 5: just for the hell of it.
Speaker 9: So yeah, so, you know, the only exciting part of
Speaker 9: law seemed to be criminal. But then I talked to
Speaker 9: a bunch of those guys and I didn't want to
Speaker 9: have anything to do with a clientele or the ability
Speaker 9: to collect or even the personal danger that you encounter
Speaker 9: will work with those people. So so I decided to
Speaker 9: get into garbage.
Speaker 5: All right, and we'll touch base on that. When he
Speaker 5: says garbage, he really means it. Three oh three seven
Speaker 5: one three eight two five five. We got lines open.
Speaker 5: I gotta go take a break right now.
Speaker 2: Three oh three, Martino, go with a sure thing Denver's
Speaker 2: best roofer Excel Roofing dot com.
Speaker 4: You don't pay a cent until you're content than.
Speaker 2: Time for an insurance check up, free, no obligation comparison
Speaker 2: call Compass Insurance. Pay too much your coverage at dozens
Speaker 2: of insurance companies find out now three oh three seven
Speaker 2: seven to one help. You'll think you're his only customer
Speaker 2: when you choose Frank durand the real estate Man dot
Speaker 2: com to list your home with Remax Alliance three oh
Speaker 2: three nine two zero sixteen twenty two all right.
Speaker 5: Three o three seven one three a two five five.
Speaker 5: I was talking to Dmitri during the break. By the way,
Speaker 5: you can go to troubleshooter dot com or I'm sorry,
Speaker 5: that'll bring you, of course to referral list. But you
Speaker 5: can go to YouTube dot com and you can actually
Speaker 5: put in Troubleshooter Network and you can watch us, listen
Speaker 5: to us during the breaks, and that's kind of just
Speaker 5: another thing to go. But three O three seven one
Speaker 5: three A two five five, we have two lines open
Speaker 5: three oh three Martino. But I was talking to Dmitri
Speaker 5: and he is literally in the recycling business, and I
Speaker 5: asked him, I said, now, come on, I've always thought
Speaker 5: that most people. I'm not talking the garbage guy said it,
Speaker 5: come pick your garbage up. But the guys that run
Speaker 5: these companies, I always thought they were all mob connected.
Speaker 8: Now come on, give me the skinny.
Speaker 5: I mean we've all heard about, you know, New York City,
Speaker 5: or of course you go over to Italy. You know,
Speaker 5: the garbage was literally the mob. I mean that was it.
Speaker 5: Is it still that way? Is it like that in Colorado?
Speaker 5: Are they gangsters or what?
Speaker 12: Man?
Speaker 13: No?
Speaker 9: I think it was ever like that in Colorado. I
Speaker 9: mean we were never a stronghold for the East Coast families.
Speaker 9: I mean, we had the small domes over here, as
Speaker 9: bon knows well, but it seems like they never got
Speaker 9: into garbage. The garbage and recycling industry on the East
Speaker 9: Coast had been really dominated by the syndicate.
Speaker 5: The syndicate.
Speaker 9: That's nice, but you know, the FBI did a really
Speaker 9: good job breaking that up in the mid to late nineties.
Speaker 5: There was actually where the Rico Act came right, was
Speaker 5: echoing after Teflon don there.
Speaker 9: Well, I don't know the origins of the Rico Act,
Speaker 9: but that was certainly used, you know, with great effect
Speaker 9: against some of these actors. And there was a time
Speaker 9: that the famous case out of New York City where
Speaker 9: there used to be a big garbage company called BFI.
Speaker 9: You may remember, I've heard of BFI. Yeah, Well, they
Speaker 9: had an office in New York City that was staffed
Speaker 9: with many many actual FBI agents wow to be salespeople.
Speaker 5: And it was that corrupt.
Speaker 9: It was that corrupt.
Speaker 8: That's incredible.
Speaker 9: A lot of busts.
Speaker 5: But you don't think right now in Colorado, you know,
Speaker 5: you want some you want a problem disposed of. You
Speaker 5: can't call up waste management. What are you thinking here?
Speaker 3: Now?
Speaker 9: They're pretty much just legitimate companies operating a bus.
Speaker 8: Make a ton of money, don't you make a.
Speaker 9: Ton of money? They're huge publicly traded companies. The massive
Speaker 9: republic and waste management and waste connections, those are the
Speaker 9: really really big eight hundred pound corollism. I don't need
Speaker 9: to be involved, you know.
Speaker 5: Speaking speaking of waste James, got a problem with waste management. James.
Speaker 5: What's going on?
Speaker 14: Man?
Speaker 5: Hello closer? How are you James?
Speaker 8: How's your new year?
Speaker 3: Sir?
Speaker 5: Yes, James, go ahead, you can speak.
Speaker 3: Yeah, I'm calling about this issue on having with waste
Speaker 3: connections of Colorado.
Speaker 5: Waste connection or waste management.
Speaker 3: No waste connection got it of Colorado?
Speaker 8: Yep, we know who they are. Go ahead.
Speaker 3: Anyway, I received a notice from them after cantling my
Speaker 3: service with him, that they're going to charge me thirty
Speaker 3: two dollars for cantling my service with him.
Speaker 5: Well, what is the terms? I mean when you signed up?
Speaker 5: Is there something they're pointing to that you agreed to?
Speaker 5: Was the original contract? Is that what it said?
Speaker 3: I asked them for a contract and they say I
Speaker 3: don't have a contract with them. I've been with them
Speaker 3: ever since they've been Colorado.
Speaker 5: Well I wouldn't if they don't have a contract, saying,
Speaker 5: and you never agreed? Do you pay your bills online
Speaker 5: with them? Do you send them a check? How have
Speaker 5: you been paying? I'm trying to figure out if you
Speaker 5: ever agreed to this cancelation fee, and the other.
Speaker 3: Part is bills online with them monthly. I was paid
Speaker 3: up to date, Yeah, I still had about four days
Speaker 3: left on the In fact, I canceled on the twenty
Speaker 3: third to cancel my service starting one January of two thousand.
Speaker 5: Tis hey, do they actually say it's a cancelation fee?
Speaker 5: Are they saying it's like a pickup fee because they've
Speaker 5: got to come out and get their trash bins or whatever,
Speaker 5: you know, whatever equipment you have.
Speaker 3: They told me it was a cancelation fee.
Speaker 5: But they couldn't point to anything. See, here's what I'm
Speaker 5: worried about. And I'm not really worried about it. I
Speaker 5: think we can probably take care of this for you,
Speaker 5: but I'm not sure. But here's what I'm thinking. You
Speaker 5: possibly agreed sometime when you set up to do that
Speaker 5: bill pay online. You know terms and conditions that all
Speaker 5: of us, whether you download an app or you go
Speaker 5: to a certain website. My god, if you look at
Speaker 5: Microsofts or Google's, I mean, it's eight four hundred and
Speaker 5: sixty two pages. It's absolutely insane what you have agreed to,
Speaker 5: never knowing if you agree to or not. But I'm
Speaker 5: gonna ask Dmitri. I mean, we've had this before. Have
Speaker 5: we had any luck getting rid of the thirty two
Speaker 5: dollars fee?
Speaker 9: Now, we've had calls like this before. I think James
Speaker 9: is about the third or fourth caller in the past
Speaker 9: few months that I remember the same exact problem. But
Speaker 9: you know, usually other haulers do this too. It's really common.
Speaker 9: They get these tiny little nuisance fees of thirty thirty two.
Speaker 9: We've told everybody just to disregard it.
Speaker 5: How would you possibly collect on it? It would cost them,
Speaker 5: it would cost him more to turn it. There's not
Speaker 5: a collection company in the world that's going to take
Speaker 5: thirty two bucks. And unless they get a judgment against you, James,
Speaker 5: unless they get into judgment two dollars, yeah, there's enough,
Speaker 5: That's what I mean. If they bring you to court,
Speaker 5: there's no way. It's crazy, man. But here's the problem.
Speaker 5: Can they automatically bill you or you set up on
Speaker 5: auto payments where they've already taken the money?
Speaker 3: No, I have a setup where I have a one
Speaker 3: time payment every time I go online. They have excellent
Speaker 3: so they can't take it and I have to do
Speaker 3: the payment.
Speaker 5: So there's no way they can take it from you
Speaker 5: draw it. Yeah, there's no way they can take it
Speaker 5: from you, as far as you know that. Yeah, I
Speaker 5: wouldn't pay it if it was me. I simply wouldn't
Speaker 5: pay it. If they can't point to any contracts you signed,
Speaker 5: or any terms or any conditions where you agreed to it,
Speaker 5: I wouldn't pay it. In fact, even if they did
Speaker 5: sneak something in on their website, I still wouldn't pay it.
Speaker 5: It's what I call an uncollectible amount. They're banking in
Speaker 5: my opinion on people just simply paying it. I mean
Speaker 5: they might as well. They might as well make it
Speaker 5: fifty four dollars. I mean, it really doesn't matter. It's
Speaker 5: so arbitrary. Bob Logan, any comments on it, man, I
Speaker 5: mean you're a big you know, plumb Line is one
Speaker 5: of the if not the largest place or home services
Speaker 5: company in Colorado. And I know you guys have monthly things.
Speaker 5: You guys, what are they called? What is your monthly service?
Speaker 5: It's it's a VIP membership. And if someone wants to cancel,
Speaker 5: do you guys charge a cancelation?
Speaker 6: We never charge a cancelation if they're silly, if they
Speaker 6: order something, unless it's a special product and they decided you.
Speaker 5: Know, yeah, I gotcha.
Speaker 6: Hey, we're gonna cancel. We're not going to hold them
Speaker 6: to it. We never do that. But and that's right.
Speaker 6: I understand companies like Waste Connections doing this. But my concern,
Speaker 6: and I agree with everything that you're saying, especially based
Speaker 6: on principle, if he doesn't have an agreement, But my
Speaker 6: concern is if he doesn't pay it and they turn
Speaker 6: over to collections.
Speaker 5: You can't do that. They've got to prove that he
Speaker 5: owes it. If they actually do that, they're breaking the law,
Speaker 5: hitting his credit. Okay, you follow what I'm saying. Now,
Speaker 5: if they if they, if they show up. It doesn't
Speaker 5: happen as much as it did. Using credit to slander someone,
Speaker 5: to blackmail somebody is not used as much as it
Speaker 5: was even five six years ago. Okay, it has changed
Speaker 5: quite a bit because what happens is the Feds and
Speaker 5: here's the problem. To actually go after that law and
Speaker 5: go after a company is just a pain in the ass.
Speaker 5: And basically what happens is your credit might be freed up,
Speaker 5: you might get a few bucks out of it, but
Speaker 5: not much. What happens is they get fined heavily, and
Speaker 5: that's where the teeth are in the entire time.
Speaker 6: I'm glad that those changes because it used to not
Speaker 6: be that way. Yeah, it used to be the consumer's
Speaker 6: responsibility to fight it.
Speaker 5: Yep, James, So you got any more questions, man, I
Speaker 5: just simply wouldn't pay it. If they do come after
Speaker 5: you or try to slander your credit, call us back,
Speaker 5: but I don't even know if it's worth the phone calls.
Speaker 5: Go ahead, James.
Speaker 15: Did you happen to call Waste Connections and talk to
Speaker 15: a customer service supervisor and ask to get this charge expunged?
Speaker 12: Oh?
Speaker 3: Well, they don't let you go that far. You know,
Speaker 3: they just tell you that you know, it's people that
Speaker 3: are messengers within the company that.
Speaker 10: It's hard to get a hold of a real person.
Speaker 5: Huh. It's crazy with any company now right.
Speaker 3: You're talking to the people that are there working for
Speaker 3: the company, and if they want to keep their job,
Speaker 3: they tell you what they got to tell you and uh,
Speaker 3: and then they trying to charge you this little fee
Speaker 3: just because you're tell sim But what I threw Adam
Speaker 3: was I wanted to see my contract when I signed
Speaker 3: it because and they told me I didn't have one,
Speaker 3: so I said, well, I don't have one with you,
Speaker 3: so I'm going to leave it at that. And I
Speaker 3: just want to make a comment about Plumeline. They're one
Speaker 3: of the greatest companies out there.
Speaker 5: Okay, now I'm starting to think you, I mean.
Speaker 3: What a what a great company.
Speaker 5: What have you used them for? Just real quick and
Speaker 5: I got to take a break and excellent, Thank you.
Speaker 7: I love your.
Speaker 3: Business work like a and Carrier couldn't do better.
Speaker 8: Is that your main brand, Bob, Carrier is our main brand.
Speaker 6: Yeah, we can sell their service any brand, but Carriers
Speaker 6: our main brand.
Speaker 5: Awesome, Hey man, I appreciate it. Thank you for the call.
Speaker 5: Three oh three seven one three eight two five five.
Speaker 5: Coming up. We have got a question on a medical
Speaker 5: question about their son. I'm not sure where that's going
Speaker 5: to lead. Got a couple of lines open three zero
Speaker 5: three seven one three eight two five five. Give me
Speaker 5: something to sink my teeth in.
Speaker 2: Go with a sure thing Denver's best roofer Excel roofing
Speaker 2: dot com. You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up free, no obligation. In comparison,
Speaker 2: call Compass insurance paying too much your coverage at dozens
Speaker 2: of insurance companies. Find out now three all three seven
Speaker 2: to seven to one help. You'll think you're his only
Speaker 2: customer when you choose Frank durand the real estate Man
Speaker 2: dot com to list your home with Remax Alliance three
Speaker 2: oh three nine two zero sixteen twenty two.
Speaker 5: All right, three oh three seven one three eight two
Speaker 5: five five, We've got a couple lines open. You've been
Speaker 5: ripped off, you've been taken advantage of. Maybe you just
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Speaker 5: referral lists dot com that are barring on. These guys
Speaker 5: are great, absolutely wonderful. And by the way, check us out.
Speaker 5: Go to YouTube dot com, of course and type in
Speaker 5: Troubleshooter Network. You'll see us live here us live during
Speaker 5: the breaks. It's kind of a cool way to become
Speaker 5: part of the show. And I do want to tell
Speaker 5: you real quick though about Paul Thewaterman. This guy's unbelievable
Speaker 5: Waterpros dot Net is his website. He sells the best
Speaker 5: for less. He has water systems like softeners that other
Speaker 5: people sell for over seven eight grand, and he sells
Speaker 5: for thirty five hundred bucks. He's got point of you systems.
Speaker 5: If it has to do with water. He is our
Speaker 5: water expert, that is pauldwatermanwaterpros dot net. Now let's see
Speaker 5: what is going on with Martin. Martin, what's happening man?
Speaker 11: Good morning?
Speaker 12: Mark?
Speaker 8: How I'm doing great?
Speaker 5: How are you sir?
Speaker 10: Well?
Speaker 13: Good?
Speaker 11: I had a quick medical question trying to help my son.
Speaker 11: Sure he needs what's called him an echo cardiogram, and
Speaker 11: he doesn't have the greatest insurance medical insurance. I wondered
Speaker 11: if there was a place on the front range, a
Speaker 11: clinical location that could do that where he could pay cash.
Speaker 5: Yeah. I know, I personally don't know who, but I
Speaker 5: know who would know the answer to that. And I
Speaker 5: say that because Suzanne, what is that thing we're going
Speaker 5: to have done you scheduled for?
Speaker 10: Put me on the spot mark that's more of a
Speaker 10: heart scan.
Speaker 5: Yeah, it's a mobile heart scan. You pay cash into that. Yeah.
Speaker 5: But the person that gave me that information, doctor Joel.
Speaker 5: I bet could answer this question. Kelly, Can we try
Speaker 5: to get doctor Joel on so I can ask him
Speaker 5: where he would go, because I bet he.
Speaker 8: Would know the answer. I can't hear you, Kelly, can
Speaker 8: you hear me?
Speaker 5: I got you I'm on it all right. Awesome.
Speaker 14: Cool.
Speaker 5: Hey, by the way, while I got you up there, Martin,
Speaker 5: I'm going to put you on hold. How did Fuller
Speaker 5: do Thursday Friday? I heard a little bit of the
Speaker 5: show the card day sounded pretty good. What did you
Speaker 5: guys think in there?
Speaker 14: I think he did a really good job.
Speaker 15: Yeah, I mean there were no technical difficulties, no echoes,
Speaker 15: everyone showed up on time.
Speaker 14: He did the break.
Speaker 5: Who came in Kevin and Jeff that I was in
Speaker 5: Thursday with you? So you're talking about Thursday Thursday? Yes, sorry,
Speaker 5: and it went real good.
Speaker 3: Huh.
Speaker 15: It did go good, and it was a little slow,
Speaker 15: but we were able to have a good discussion and cool.
Speaker 5: I'm going to bring him in next week with us.
Speaker 5: I really like Fuller. He really is a good guy.
Speaker 5: He's good at it. It's a little uh, you know,
Speaker 5: first time you sit down here, it's a little nerve racking,
Speaker 5: you know. For me, it was thirty I'll tell this
Speaker 5: real quick. So first time I filled in for Tom.
Speaker 5: Did you ever hear this?
Speaker 2: Bob?
Speaker 5: So we're downtown thirteenth in Lawrence. This building was nonexistent.
Speaker 5: I'm going to guess it was what Suzanne probably like
Speaker 5: nineteen ninety.
Speaker 10: Five, sick something like that.
Speaker 5: Yeah, so we instead a car Friday, he would have
Speaker 5: computer Day because remember the year two thousand was coming up,
Speaker 5: and I would go in every Friday, just like Kevin
Speaker 5: and Jeff come in and talk cars, we would do computers.
Speaker 5: And I was sitting there one day. I'd probably been
Speaker 5: in maybe three or four times.
Speaker 9: That was it.
Speaker 8: It kind of just started.
Speaker 5: I sold them a bunch of computers for his house
Speaker 5: and other stuff. That's kind of how I met Tom.
Speaker 5: But anyhow, I'm sitting in there doing it and he
Speaker 5: turns around mid sentence, mid sentence and projectile vomits into
Speaker 5: the trash can behind them and says, You're gonna have
Speaker 5: to finish the show. I'm sick as hell and got
Speaker 5: up and left, and there was about forty five minutes
Speaker 5: left in the show. Father John was sitting to my
Speaker 5: right and both of us are looking at each other like,
Speaker 5: I don't think I've ever seen anybody projectile vomit like that,
Speaker 5: And then I think it was sister Laurie. Does that
Speaker 5: sound right, Yeah, that does sound right. I think it
Speaker 5: was Sister Laurie. And that was the first time I
Speaker 5: ever filled in for Tom and talk about nerve wracking.
Speaker 8: No, No, he was definitely really sick.
Speaker 7: Man.
Speaker 5: If I recall, I think what happened is maybe I've
Speaker 5: done this before. Have you ever taken a multi vitamin
Speaker 5: in the morning without any kind of thing, Oh my gosh,
Speaker 5: like everything's fine for like fifteen minutes, and then all
Speaker 5: of a sudden the price.
Speaker 9: Yeah, it was.
Speaker 5: Something along those lines, and he popped a multi vitamin
Speaker 5: or something like that. I don't remember what it was,
Speaker 5: but it was bad. But that was that was the
Speaker 5: beginning of a beautiful relationship. Everybody holds tight three oh
Speaker 5: three Martino.
Speaker 2: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 2: dot com.
Speaker 4: You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up free, no obligation in
Speaker 2: comparison call Compass Insurance. Pay too much your coverage at
Speaker 2: dozens of insurance companies find out now three oh three
Speaker 2: seven to seven to one help. You'll think you're his
Speaker 2: only customer when you choose Frank durand the real estate
Speaker 2: Man dot com to list your home with Remax Alliance
Speaker 2: three oh three nine two zero sixteen twenty two.
Speaker 5: All right, three oh three seven one three eight two
Speaker 5: five five. You've been ripped off, taking advantage of maybe
Speaker 5: you know someone, maybe you got a problem. Maybe you
Speaker 5: didn't even realize you got ripped off. You know that
Speaker 5: happens with roofing a lot. People don't realize they sun
Speaker 5: the contract when someone comes and just wants to look
Speaker 5: at the roof. But any issue you have, three oh three, Martino.
Speaker 5: That number works, by the way, all the time, twenty
Speaker 5: four to seven. And if we can't pick up and
Speaker 5: talk to you right then or get you on the
Speaker 5: air right then, we'll call you back, Kelly O, reach
Speaker 5: out to you and we'll try to help you. And
Speaker 5: you can always email us at helpatroubleshooter dot com. Now
Speaker 5: Martin called in. He said, Hey, my son does not
Speaker 5: have the best insurance in the world. And if I
Speaker 5: believe what you said, is he needs a echo cardiogram
Speaker 5: or wants one.
Speaker 8: And I got doctor Jolan.
Speaker 5: And the reason I brought doctor Jolan is doctor Joel,
Speaker 5: you told Susanna and I about a week ago, what
Speaker 5: was that called?
Speaker 8: What is that where they scan for plaque? What is
Speaker 8: the proper name for that?
Speaker 16: It's a cod artery ultrasound.
Speaker 5: Yeah, and you gave us the name of a company
Speaker 5: and we got it scheduled and it was so reasonable.
Speaker 5: But this guy, his son wants to get He wants
Speaker 5: to basically pay cash for an echo cardiogram. Do you
Speaker 5: know any company that does that? And I know nothing
Speaker 5: about it. I don't even know. I would assume you
Speaker 5: don't need a prescription for that, is that correct? Or
Speaker 5: do you no?
Speaker 16: I don't you know. I mean obviously if it was
Speaker 16: going to be paid for by insurance, he would need
Speaker 16: a medical doctor to order it. Yeah, which is sort
Speaker 16: of the same thing. But you know, long story, sure
Speaker 16: mark you that for me.
Speaker 13: Uh.
Speaker 16: There's a company here in town called Boone Heart Institute Boone.
Speaker 5: As in like like Daniel Boone who correct.
Speaker 16: B oo and Boone Heart Institute, got it. They specialize
Speaker 16: in in treaty cardiovascular uh situations. They're more preventative than
Speaker 16: they are interventionalists, and they take they.
Speaker 8: Take good old fashioned greenbacks.
Speaker 16: They do. And I know they have the capability of
Speaker 16: doing and a cardiogram. So if it would if it
Speaker 16: were me personally, that's who I would call. But other
Speaker 16: than that, I don't know. You know, Usually those are
Speaker 16: like hospital based machines and your cardiologist orders it for
Speaker 16: you and you got to go to the hospital to
Speaker 16: do it. But I'm almost one hundred percent positive that
Speaker 16: they have the machinery at Boone Talk Part Institute.
Speaker 5: Hey, so, so, Martin, do you have any questions for
Speaker 5: doctor Joel. It's Booneheart Institute. I just looked it up.
Speaker 5: You can go right to their website phone numbers there.
Speaker 5: It looks like it might even be they might have
Speaker 5: some form of concier care as well. Doc.
Speaker 16: Yeah, yeah, they do a lot of concierge work, specifically
Speaker 16: for part problems and people with part issues. Yeah, but
Speaker 16: I know that they can. I know they they alet
Speaker 16: cart price out certain things that they do, so I'd
Speaker 16: be willing to do that as a standalone, you know,
Speaker 16: examination for certain price.
Speaker 5: Yeah, I got you. So any questions at all, Martin,
Speaker 5: I got you up.
Speaker 11: I don't and I'll go to that website. And I
Speaker 11: appreciate I appreciate your help.
Speaker 8: Yeah, call him up, ask him how much?
Speaker 5: Man? Hey, Doc, I appreciate it. And I think we're
Speaker 5: gonna see you soon this week?
Speaker 16: Right tomorrow?
Speaker 17: Oh?
Speaker 5: Is it tomorrow? Susanne?
Speaker 10: Already?
Speaker 11: Wow?
Speaker 5: Do you think I should tell everybody what I'm doing. Oh,
Speaker 5: I'll think about it. I will think about it. Doc,
Speaker 5: I'll see you tomorrow. I didn't know you were in
Speaker 5: that quick. That's doctor Joel Denverregen dot com seven two
Speaker 5: zero five eight three sixteen forty eight. Suzanne, you said
Speaker 5: you had a question for Bob Logan. By the way,
Speaker 5: we got another hour coming up. You've been ripped off
Speaker 5: taking advantage of just need some help. That last call
Speaker 5: is a perfect example. We've got experts everywhere in every field,
Speaker 5: but what I really love is going after bad contractors. Suzanne, Well,
Speaker 5: I was just going to ask Bob.
Speaker 18: It might have to wait till the next hour, but
Speaker 18: just on this whole ban on natural gas fired water heaters,
Speaker 18: what that means for the consumer coming up?
Speaker 5: Yeah, so I guess Biden just signed this.
Speaker 18: Yeah, it's not going into effect, I guess until twenty
Speaker 18: twenty nine.
Speaker 5: But I just I don't know what was it an
Speaker 5: executive order? But I'm not sure Mark. I gotta look
Speaker 5: it up too, because if it was an executive order,
Speaker 5: I mean, trop can basically rip it up. But Bob,
Speaker 5: I mean to the question, have you Uh, well, let's
Speaker 5: look at it over the break and go back, because
Speaker 5: I mean, there's a lot of money if you have
Speaker 5: to get a high efficiency compared to a low efficiency,
Speaker 5: and some people simply can't afford it. Everybody, hold on
Speaker 5: three oh three Martino, go with a sure thing Denver's
Speaker 5: Best roofer Excel Roofing dot com.
Speaker 4: You don't pay a cent until you're contenth.
Speaker 2: Time for an insurance checkup free, no obligation comparison call
Speaker 2: Compass Insurance paying too much your coverage at dozens of
Speaker 2: insurance companies find out now three oh three seven seven
Speaker 2: to one help. You'll think you're his only customer when
Speaker 2: you choose Frank durand the real estate Man dot com
Speaker 2: to list your home with Remax Alliance three all three
Speaker 2: nine two zero sixteen twenty two.
Speaker 1: Ripped off news need advice? Who you don't have the
Speaker 1: come running sus fast as we can. Shooter's gonna help,
Speaker 1: coming man.
Speaker 19: This is the Troubleshooter Show now Tom Martinez, all right,
Speaker 19: welcome to the show.
Speaker 5: The only show that's can. We're here to solve problems,
Speaker 5: answer questions, take complaints. The phone number is easy. We
Speaker 5: got open lines right now. You've been ripped off for
Speaker 5: taking advantage of them. By the way, make sure to
Speaker 5: tell your friends, your neighbors, anybody that has a problem.
Speaker 5: We love going after bad guys. We love exposing people.
Speaker 5: We have a great group of deputies. We have Deputy
Speaker 5: Doc and then in studio today Deputy Dmitri and Deputy Bow.
Speaker 5: We have Kelly over there answering your phone calls. And
Speaker 5: then Shannon's on the other side of the glass, whose
Speaker 5: hands in with me?
Speaker 8: And then our guest today.
Speaker 5: We generally always have a guest from referral list dot
Speaker 5: com and that's plumb Line Services, Bob Logan friend of
Speaker 5: the show, friend of mine for gosh, bruh.
Speaker 7: I mean fifteen years.
Speaker 5: At least fifteen or pretty close to fifteen, Bob. And
Speaker 5: you've been with now you're one of the owners of
Speaker 5: plumb Line. But I mean you've been with Plumbline for
Speaker 5: what I mean sixteen years? Sixteen years. Yes, that's remarkable,
Speaker 5: you guys. I see a lot of TV ads you
Speaker 5: guys do.
Speaker 7: Yeah, we do a lot of TV radio, whatever we
Speaker 7: can to get the name out.
Speaker 5: Yeah, it's curious. How much digital do you do? Do
Speaker 5: you guys do that kind of advertising? Now? Is that
Speaker 5: a big thing?
Speaker 17: Oh?
Speaker 7: Yeah, it's been a big thing for a long time.
Speaker 5: Do you do like Google AdWords? I like asking you
Speaker 5: these questions.
Speaker 6: Google AdWords, Yeah, we do pretty much everything digital, p.
Speaker 5: Anyway to any way to get your message out. Yes, yeah,
Speaker 5: that's pretty cool, man.
Speaker 9: I like that.
Speaker 5: Hey three oh three seven one three A two five,
Speaker 5: five to five. I was going to ask everybody here
Speaker 5: about something, but hold on here, hold on here.
Speaker 10: And are we going to talk about the ban on
Speaker 10: the water heaters?
Speaker 11: Mark?
Speaker 12: Yeah?
Speaker 5: Did you look that up while I'm looking up what
Speaker 5: I wanted to bring up?
Speaker 7: Yeah, So this was a ruling that just happened last month.
Speaker 8: Was it an executive order? What was it if?
Speaker 11: Uh?
Speaker 6: Well, I don't think it was an executive order, but
Speaker 6: you know it's three hundred and sixty one pages if
Speaker 6: you want to read it.
Speaker 5: Oh my god.
Speaker 6: And so like everything in government, well and like and
Speaker 6: like anything else. I understand, you know, we're trying to
Speaker 6: do what we can to save our environment, and I
Speaker 6: think we all have a responsibility there. But but sometimes
Speaker 6: there's unintended unintended consequences, and and some of these changes
Speaker 6: that are being made are going to affect the people
Speaker 6: that really can't quite frankly, afford it. You know, the elderly, uh,
Speaker 6: the poor, you know they're they're going to be forced
Speaker 6: to buy these more expensive water heaters.
Speaker 5: Well, give us and give me an idea of that though,
Speaker 5: So if this doesn't take effect for a while. But
Speaker 5: just like any of these crazy rules, I mean, the
Speaker 5: Biden administration wanted insane with California, wanted like every car
Speaker 5: to be electric. A lot of people can't go out
Speaker 5: and buy a Tesla. I mean that's just the bottom line.
Speaker 5: They can't. I mean they want other vehicles, And I
Speaker 5: agree with you. Who this hurts more than anybody are
Speaker 5: people that don't have a lot of money or they're
Speaker 5: on a fixed budget.
Speaker 6: That's exactly right, just like inflation. I mean, if you're
Speaker 6: paying twice as much for eggs or milk or bread,
Speaker 6: do you think multi millionaires care about that? If you're
Speaker 6: paying another dollar for a gallon gas, multimillionaires don't care
Speaker 6: about that.
Speaker 8: It's amazing. They hurt the people they were trying to
Speaker 8: get to vote for.
Speaker 7: People who vote for it are the ones it's hurting
Speaker 7: the most.
Speaker 5: Yeah, well they do the same.
Speaker 7: I don't quite understand that, but I'll give.
Speaker 5: You a synergy over that God right here in Colorado.
Speaker 5: And the biggest one is this. I mean, they changed
Speaker 5: all these landlord tenant laws to where a lot of
Speaker 5: people simply Bow's one of them, simply do not want
Speaker 5: to be landlords in Denver or Colorado in general anymore.
Speaker 5: It's to the point where even when the lease is up,
Speaker 5: you can't get rid of the person living in your property,
Speaker 5: even when the lease is up. So ultimately what happens
Speaker 5: is there's going to be less places for rent because
Speaker 5: they can go to other markets and not have to
Speaker 5: worry about any of this stuff. So what what does
Speaker 5: that do when you have less places to rent the
Speaker 5: ones you can rent? It raises the prices.
Speaker 6: It raises the prices and all those legal fees and
Speaker 6: everything else that landlords have to go through, those ultimately
Speaker 6: get passed on to their tenants.
Speaker 5: Oh, passed on. Now you have to register bo you
Speaker 5: know about this. You have a bunch of rentals, didn't
Speaker 5: You have to register like every single rental now as
Speaker 5: a pain in the bud.
Speaker 15: In Denver, I have four or five properties. I had
Speaker 15: to get a real estate license with the city in
Speaker 15: County of Denver.
Speaker 5: That's crazy, and I have to pay for it.
Speaker 15: I couldn't get a group a consolidated license had to
Speaker 15: be a license for each property, and then someone from
Speaker 15: the city comes and inspects the property.
Speaker 14: So I have to make sure the properties are available.
Speaker 5: Did you get hit with anything from the inspections, anything
Speaker 5: that you thought was simply silly?
Speaker 14: No, My properties are pretty well kept.
Speaker 15: Okay, I think I had a fire extends issue, but
Speaker 15: it's just more government.
Speaker 5: Interference and like, now do you pass that on?
Speaker 14: You have to absolutely.
Speaker 15: The fees are like one hundred dollars a unit, and
Speaker 15: now they're talking about one of my units have natural
Speaker 15: gas stoves we were talking about during the break in
Speaker 15: the city and County Dever wants those converted to electricity.
Speaker 15: I don't have two twenty power going to the building.
Speaker 15: It would cost well over one hundred and fifty thousand
Speaker 15: dollars just to try to convert it for the electrics.
Speaker 5: And if they did force you to do that, then
Speaker 5: what happens You will increase the rate and.
Speaker 14: It's going to the tenant.
Speaker 5: It's just so insane, Bob. I mean, you deal with
Speaker 5: it every day because of you know, HVAC. Yet you
Speaker 5: can't sell this now, and you can sell this, or
Speaker 5: they give rebates on stuff that you know, certain people
Speaker 5: just don't want. Hey, a lot of people want to
Speaker 5: cook with gas. Suzanne's favorite way of cooking is gas.
Speaker 5: She you don't like electric stoves. Now we've tried induction,
Speaker 5: we've tried regular electric, you name it, we've tried it.
Speaker 5: She likes. Everybody likes gas. It's instant, you're not waiting
Speaker 5: for it to warm up.
Speaker 7: Yeah.
Speaker 6: And and this, I mean this covers so many different industries,
Speaker 6: but ours ours in particular, our products over the last
Speaker 6: three four you know years have skyrocketed compared to where
Speaker 6: they were, and not just for plumb line.
Speaker 7: I mean this is the industry as a whole.
Speaker 6: Furnace and air conditioning systems, water heaters, everything has just
Speaker 6: gone up. And we've tried to absorb as much as
Speaker 6: we possibly can, but at the end of the day,
Speaker 6: we can't absorb it all or we're gonna be out
Speaker 6: of business, and so ultimately it does get passed on
Speaker 6: in the consumer.
Speaker 5: Going back to the water heater, So give me an
Speaker 5: idea of like just throw a dollar amount, not even
Speaker 5: on installation and everything's different, but just a water heater
Speaker 5: price for what we would get I don't even know
Speaker 5: what the efficient what's the lowest you can sell right now?
Speaker 7: Eighty I believe it's seventy right now, So right.
Speaker 5: Now in a seventy percent lowest brand that you can imagine.
Speaker 5: I mean, just give me an idea, a thousand bucks
Speaker 5: just for the part.
Speaker 6: The tank itself is going to be quite a bit
Speaker 6: less than that, you know, maybe half that.
Speaker 8: So five hundred bucks.
Speaker 5: Now, compare that compared to that a high efficiency, like
Speaker 5: like something we're talking about with this Biden administration change
Speaker 5: where you can't even use natural gas.
Speaker 8: It's more of what like a boiler or an electric
Speaker 8: water heat.
Speaker 6: You're gonna spend a couple thousand dollars on the part.
Speaker 6: So again, you know, yea four times, four times.
Speaker 5: That's incredible. And once again I can't emphasize this enough
Speaker 5: is who it hurts. And it hurts the people that
Speaker 5: don't have that. I mean, I don't even know what
Speaker 5: someone does. And what do you do? You make them
Speaker 5: put it on their credit card and they're paying Not
Speaker 5: only are they paying five times out that they could
Speaker 5: have been paying, but now they're paying interest on their
Speaker 5: credit card to it. It's just insanity. I just simply
Speaker 5: don't get to go ahead, Dmitri. Oh, I thought you
Speaker 5: were right. You look perched.
Speaker 17: Oh.
Speaker 9: I was just fascinated by the discussion. And it's infuriating
Speaker 9: how many liberties these people take with our money.
Speaker 5: No, it's NonStop, man, Colorado's become crazy. I mean, I
Speaker 5: like Colorado, I like where I live out in Douglas County,
Speaker 5: but in general, it's just it's just crazy. Man. I
Speaker 5: go back to all the crime that's happened in Denver
Speaker 5: when we first moved here in the very very early nineties.
Speaker 5: I mean the sixteenth Street mall. You didn't see any homeless.
Speaker 5: You know, I'm not saying he didn't see any homeless.
Speaker 10: It was beautiful, it was we.
Speaker 8: Love going downtown.
Speaker 9: I mean clean, it was safe, it was pleasant, people friendly, fun.
Speaker 14: Yeah.
Speaker 1: Yeah.
Speaker 5: And I don't think the people that have changed it,
Speaker 5: I don't think. I don't think they were looking at
Speaker 5: it like, hey, we're going to do this so it
Speaker 5: becomes a horrible place. I think the intentions were good.
Speaker 5: I'm not sure what the I would hate to think
Speaker 5: their intentions where we're going to run the city into
Speaker 5: the crapper. I mean, I don't think that was the intentions,
Speaker 5: But as long as it's been going on, you would
Speaker 5: think they would see the trend and start trying to
Speaker 5: change things. I mean, honestly, making dope legal I think
Speaker 5: was crazy. I'll be honest, man, I think it brought
Speaker 5: a lot of homeless because we were the first, and
Speaker 5: it brought a lot of people that, you know, that's
Speaker 5: what they want to do. They want to get high
Speaker 5: all the time. But more importantly, I think it's killing
Speaker 5: I think it's killing our youth here. I mean back
Speaker 5: in my day. I'm not saying I never smoked pot
Speaker 5: in high school. Of course I did, But man, you
Speaker 5: had to go through some hoops to get a joint.
Speaker 5: You couldn't like just walk over to your neighbor's house
Speaker 5: and they snag it from their parents.
Speaker 10: Nearly as strong as it is now.
Speaker 8: Mark, Well, that's an entirely Yeah, that's.
Speaker 10: What I think is kind of scary.
Speaker 5: Best in Jersey, we'd get Mexican dirt weed. You know,
Speaker 5: you'd have to smoke a whole joint to get high.
Speaker 9: Yeah, Mark, when they legalized dope here, I know a
Speaker 9: guy who moved here from New Zealand. Shortly they're after
Speaker 9: just to legally buy dope, just to buy, just to
Speaker 9: smoke dope. Now he still doesn't have a job. I
Speaker 9: don't know how he lives, but he's certainly not doing
Speaker 9: any great service to our society. And look at what
Speaker 9: they did just a few days ago. They legalized mushrooms.
Speaker 5: Now that's crazy.
Speaker 9: So you know, the legislature and the governor and the
Speaker 9: Attorney general, they're doing their best to get the country's
Speaker 9: drug addicts.
Speaker 5: They're trying to move here, to move here. They're trying
Speaker 5: to dumb us up too, man. I mean, but that's
Speaker 5: where I go back to. Why do you think that is.
Speaker 5: I don't think they're literally going, hey, let's make let's
Speaker 5: make it to where the average kid in high school
Speaker 5: now is dumber than they used to be. I mean,
Speaker 5: they're not passing tests now that all of us passed.
Speaker 5: When we were in that grade, our schools would pass
Speaker 5: everything O eight middle schools. I guarantee, if we could
Speaker 5: go back and looked, they were probably at or above
Speaker 5: the average. Now there's certain schools that come in thirty
Speaker 5: five percent failing, right, I mean, it's evident what's going on.
Speaker 5: But why do you think, why do you think just
Speaker 5: here in Colorado why do you think they allow that
Speaker 5: to happen. I mean, Bob, you don't think like they
Speaker 5: wanted that to happen.
Speaker 6: No, I mean there's you know, part of me says,
Speaker 6: because they want to buy the votes. They want the
Speaker 6: votes right, keep them in office, but make it legal.
Speaker 5: They'll vote for us, but they forget. They're so high
Speaker 5: they forget to show up and vote.
Speaker 6: No, I'm not kidding, you know, I don't know that.
Speaker 6: At the end of the day, they they don't look
Speaker 6: long term, They're looking short term. They want to they
Speaker 6: want everybody to feel good. You know, what's right for
Speaker 6: you is right for you. What's right for me is
Speaker 6: right for me. What's what's right for me? It is
Speaker 6: not necessarily right for society, not at all. And trust me,
Speaker 6: there's plenty of things in my nature that I want
Speaker 6: to do, but it's not It's not good for me,
Speaker 6: it's not good for society. It's not good for my
Speaker 6: employees or my marriage. So it's like sometimes you gotta
Speaker 6: you gotta say stop.
Speaker 7: Enough is enough.
Speaker 5: I just think the whole marijuana thing just went just
Speaker 5: way overboard, all right? Three oh three seven, one three eight,
Speaker 5: two five five. I want to hear from you three
Speaker 5: oh three Martino.
Speaker 2: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 2: dot com.
Speaker 4: You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up free, no obligation comparison
Speaker 2: call Compass Insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three oh three seven
Speaker 2: seven to one help. You'll think you're his only customer
Speaker 2: when you choose Frank durand the real estate Man dot
Speaker 2: com to list your home with Remax Alliance three oh
Speaker 2: three nine two zero sixteen twenty two.
Speaker 5: All right, folks, three oh three seven one three eight
Speaker 5: two five five two lines open three zero three Martino.
Speaker 5: We make it easy. You have been ripped off, Let's
Speaker 5: call up. Let's get some help so you can call
Speaker 5: back and say, yeah, they recovered X amount for us.
Speaker 5: And I'll tell you why because so far over three
Speaker 5: hundred million dollars. That's a lot of dough three hundred
Speaker 5: million dollars in cash, merchandise, exchanges and refunds directly due
Speaker 5: to this show. By the way, one of our experts
Speaker 5: I want to tell you about real quick. He's our realtor,
Speaker 5: he's Time's realtor. He's a lot of listeners realtor. In fact,
Speaker 5: Frank Duran, the real estate man, sells more homes listen
Speaker 5: to this, more homes in one month, in one month
Speaker 5: than most realtors sell in a year. In fact, I'd
Speaker 5: say he probably sells double in one month than most
Speaker 5: selling a year. He's an incredible man. He's one of
Speaker 5: the best negotiators I've ever seen, the best. He saved
Speaker 5: us so much money on the house we bought in
Speaker 5: frank Down, and he made us more than I could
Speaker 5: have imagined on our house in Castle Rock. Check him
Speaker 5: out at Frank Duran Homes dot com Frank Durant Holmes
Speaker 5: dot com. Now we've got to follow up on this
Speaker 5: twenty k but I'm going to go to Mike versut. Mike,
Speaker 5: you've got to comment on the current discussion. What part
Speaker 5: of the discussion the water heaters?
Speaker 11: What?
Speaker 13: Okay, Mark, all these apartment buildings, the communist governor, the
Speaker 13: communist city of Denver want to buy up all the
Speaker 13: apartment buildings.
Speaker 9: Okay.
Speaker 13: Last year they stated that they will have first crack
Speaker 13: at buying apartment.
Speaker 20: Buildings that landlords sell, and so they want to price
Speaker 20: it's so high only they can afford with our money
Speaker 20: to buy up all those apartments.
Speaker 5: But what are they going to do with them? Just
Speaker 5: make low cost housing? I mean, what's there? What do
Speaker 5: you think their end goal is, Mike?
Speaker 13: They're going to give.
Speaker 11: Them to the bombs all of thems.
Speaker 5: But they already know that doesn't work. They've tried the
Speaker 5: many house communities, They've tried the hotel rooms, They've tried this.
Speaker 5: A lot of people when it comes to the homeless,
Speaker 5: don't realize most of these people want to be homeless.
Speaker 5: I'm not saying they're not mentally ill and they don't
Speaker 5: have a drug addiction, but it doesn't matter.
Speaker 8: They want to be homeless.
Speaker 3: Yeah that's true.
Speaker 5: Uh but are you saying they're so stupid Mike that
Speaker 5: they don't realize it?
Speaker 11: Yeah? They are pretty damn stupid. These bastards.
Speaker 5: Tell us how you really think there, Mike. Now, I
Speaker 5: never thought about that that. I mean, bo, I'm going
Speaker 5: back to you because you own Reynolds, did you? Is
Speaker 5: anything resonating with what Mike's saying to you? I have
Speaker 5: not heard the Dead Watch start buying up these units, Mike.
Speaker 5: Is it's true? I did get something in the mail
Speaker 5: that they were.
Speaker 15: City council was talking about putting some sort of amendment
Speaker 15: or a resolution where the city would get a first
Speaker 15: right of refusal.
Speaker 14: It's a file commercial real.
Speaker 15: Estate, but I don't think it ever really went into effect,
Speaker 15: but there certainly was.
Speaker 14: Talk about it.
Speaker 8: That's amazing and that's.
Speaker 5: All our well, it's that's our tax dollars. I mean,
Speaker 5: let's just get right to where it is.
Speaker 15: And what they're going to do is buy it and
Speaker 15: run it, run the buildings into the ground because the
Speaker 15: city are not good landlords.
Speaker 5: The city's not good at doing anything.
Speaker 14: That's true, so collecting our money.
Speaker 5: What else? Mike anything man? Basically, Mark, Yeah, it's infuriating.
Speaker 5: I uh, Colorado has changed so much.
Speaker 11: Yeah, well, I've been.
Speaker 13: Here seventy seven.
Speaker 3: If I would if I weren't seventy six, I'd be
Speaker 3: the hell on right here?
Speaker 5: Well, you can still move, I assume Why do you
Speaker 5: say that is your roots here or what?
Speaker 13: Yeah, wait till you get seventy six.
Speaker 11: I'm a pretty damn good shape. But oh, you scaring
Speaker 11: the hell? Am I going to go? You know where
Speaker 11: are you going to go?
Speaker 5: Well, I'll tell you where i'd go. Right now, we've
Speaker 5: been looking at all kinds of places. Man, I'm lucky enough.
Speaker 5: I can do this show remotely. I can do a
Speaker 5: show somewhere else. We can do a lot of stuff.
Speaker 5: I mean, Tom and I both can literally be in
Speaker 5: two different states. It's or two different countries. And unless
Speaker 5: we let people know, you would have no idea where
Speaker 5: the hell we were under most cases. So I like,
Speaker 5: I'll tell you where I like. A lot of people
Speaker 5: laugh at me. I like Louisiana. I like on the
Speaker 5: sly Dell side of Lake Pontcha Train. I like that
Speaker 5: town a little further in. There's some great waterfront stuff.
Speaker 5: It's cheap. I like different places in Florida. If you
Speaker 5: go inland in Florida, you can go cheap. I'm not
Speaker 5: in Arizona or Nevada. Guy, it's just too damn hot.
Speaker 5: But I get what you're saying.
Speaker 9: Wyoming it's pretty nice too. I've been there a few times.
Speaker 8: Little from Qeretty as hell.
Speaker 9: Well, I'm not afraid of a bad hair day once
Speaker 9: in a while.
Speaker 5: Wow the winners, Well, look at my hair do I
Speaker 5: look like I'm afraid of a bad hair day. Gorgeous,
Speaker 5: Absolutely gorgeous.
Speaker 9: By the way, that law it is called Colorado Local
Speaker 9: Rights the first refusal. It's effect in August sixth of
Speaker 9: last year. This is according to Davis, Graham and stuff.
Speaker 5: So they actually have first right. Now it says it
Speaker 5: just commercial property.
Speaker 9: It's residential and mixed use properties in Colorado consisting of
Speaker 9: fifteen to one hundred units.
Speaker 5: Okay, that's why we don't get a lot of calls
Speaker 5: because it's not every day one hundred unit. Now, if it's.
Speaker 8: More than one hundred units, it's not.
Speaker 9: Covered by that law.
Speaker 5: Well, I'm just curious. Why would it be fifty That
Speaker 5: seems so arbitrary? Fifteen to one hundred weight.
Speaker 9: It gets better. Non compliance may result in civil penalties
Speaker 9: of ten thousand to one hundred thousand dollars.
Speaker 5: So what do you got to do? You're supposed to
Speaker 5: call up the city and say, hey, I'm selling. You
Speaker 5: would hope your realtor understands all this.
Speaker 9: So seller obligations, according to Davis, Graham and Stubbs, provide
Speaker 9: notice of intent to sell before entering into a listing
Speaker 9: agreement with a broker or otherwise listing of the property
Speaker 9: on MLS. See this is great, owing that the government
Speaker 9: may within seven days either wave their right. They gave
Speaker 9: themselves this right either wave their right or request due
Speaker 9: diligence from the seller. If the governments request.
Speaker 5: Due to diligion, that's insane.
Speaker 9: So has five days to provide required property information.
Speaker 5: Bob, does do you wear plumbline on any that's just
Speaker 5: Denver though?
Speaker 9: Right, No, that's a state law.
Speaker 5: That's a state law.
Speaker 9: That's a state law. And so it's so it's.
Speaker 7: Price. Do they get to name their price?
Speaker 5: I would think they just can you imagine if that
Speaker 5: was the case, they'll they'll just wow, they'll take it.
Speaker 8: They took one of my properties by eminento.
Speaker 7: Mate, Well there you go.
Speaker 5: In fact, what's sitting there right now is the last
Speaker 5: stop in montbelo Head.
Speaker 8: It's called Puria Station. That used to be one of
Speaker 8: my good years.
Speaker 9: What's the Purist station?
Speaker 10: So RTD light rail.
Speaker 5: It's basically the last stopp or I think the next
Speaker 5: last now between it's Denver Metro and the airport.
Speaker 10: Market your first stop for weed when you're getting off
Speaker 10: the airport.
Speaker 5: Yeah, that's true. You can you can fly into d
Speaker 5: I A and you can hop on the train and
Speaker 5: you can get off in Mont Below and there's lots
Speaker 5: of recreational dope there you can buy, hop back on
Speaker 5: the train and go back to wherever the hell you
Speaker 5: came from.
Speaker 9: What was that process, like, do you feel like you
Speaker 9: were paid a fair market value or could you have
Speaker 9: done better selling to someone else?
Speaker 10: Well, a nightmare.
Speaker 5: It was good and bad. That's a great question. So, ah, man,
Speaker 5: it was handcock. In fact, at one point, I'll tell
Speaker 5: you how bad it got. At one point them dealing
Speaker 5: with me, and it was probably mostly me, I'll be honest.
Speaker 8: I mean, they're gonna do what they do. And at
Speaker 8: one point on.
Speaker 5: The ribbon cutting ceremony, they knew I was going to
Speaker 5: show up. You know, they had the cameras out there
Speaker 5: and everything, so they knew who I was when I
Speaker 5: walked up. And it was pretty bad. I mean, nothing happened.
Speaker 5: I did talk to the press and talk to other
Speaker 5: people out there, and I wanted to go meet Hancock
Speaker 5: because ultimately he was the guy doing this to me.
Speaker 5: It was the city in County of Denver that was him.
Speaker 10: You were the resistance.
Speaker 5: I was part of the resistance, and they did not.
Speaker 5: He didn't want to come over and talk to me,
Speaker 5: So that didn't go great. But you know, it was
Speaker 5: what it was, and here was the bottom line. Ultimately
Speaker 5: it worked out very well for us. In fact, you
Speaker 5: ever something happens in your life, Bob, maybe this has
Speaker 5: happened to you, something happens in it to time. I
Speaker 5: almost call it unanswered prayers. At the time, you want
Speaker 5: to do anything in your life to change whatever's going on.
Speaker 8: It doesn't matter what it is, it doesn't matter.
Speaker 5: Maybe something happened with one of your kids and you
Speaker 5: want him to go a certain direction and they fight
Speaker 5: you and they don't go that direction. Or in your
Speaker 5: own life, you get fired from a job, or the
Speaker 5: company goes out of business something, and you just pray, oh,
Speaker 5: I want this changed, I want this and you do
Speaker 5: everything in your power, but nothing happens, nothing changes. Then
Speaker 5: all of a sudden, a year later, because of that
Speaker 5: thing that you never wanted it to happen, some really
Speaker 5: good things happen, and if you look back on it,
Speaker 5: they never would have.
Speaker 6: I liked the way you said that, unanswered prayers. It's
Speaker 6: the reason I'm at plumbline, to be quite honest, that's remarkable.
Speaker 6: The company I worked for before was a concrete construction
Speaker 6: residential Foundations SAD Corp. I love the company, loved the owners.
Speaker 6: I thought I was going to be there for the
Speaker 6: rest of my career. And then the recession hit and
Speaker 6: we went you know, our business dropped by ninety percent overnight.
Speaker 7: You're talking eight ten exactly.
Speaker 14: Yep.
Speaker 6: And I went to Plumbline in two thousand and nine.
Speaker 6: Quite frankly, I thought it was gonna be a temporary situation.
Speaker 6: I told the old owner, I said, I'll be back
Speaker 6: in a year or two when this recession blows over.
Speaker 6: And it was the darkest time, one of the darkest
Speaker 6: times of my life. And sure as heck, here I
Speaker 6: am fifteen sixteen years later.
Speaker 5: An owner of one of the largest, if not the largest,
Speaker 5: and I love it. You know, whatever happened had it
Speaker 5: not been for the recession, Yeah, that's crazy. So at
Speaker 5: the time I was going through this eminent domain with
Speaker 5: Hancock and those goons down there, and what they do
Speaker 5: is they hire people to handle all this for them.
Speaker 5: You don't deal with this city. I think the company
Speaker 5: was called HC. Peck and I think they're still here.
Speaker 5: They were pretty good. I mean, once again, a lot
Speaker 5: of it was my attitude, of course, you're coming in,
Speaker 5: you're taking something that I'm cash flowing on and making
Speaker 5: money and you're telling me, Okay, i'll pay you to move.
Speaker 5: I'll do this, I'll do all that. But most businesses
Speaker 5: that are taken by eminent domain, in the case of
Speaker 5: Peoria Crossing, I think it was thirty six businesses. I
Speaker 5: think there was, like, for an example, there was liquor stores.
Speaker 5: There was Kentucky Fried Chicken, or churches was a church's
Speaker 5: church's chicken. There was a waffle house. There was all
Speaker 5: these things. I think zero are there now. Zero They
Speaker 5: tried to relocate, it didn't work. It's like zero, like
Speaker 5: literally zero. I think nationwide businesses mon pop businesses taken
Speaker 5: by eminent domain.
Speaker 8: I mean it's like a ten percent survival rate.
Speaker 5: If you're a liquor store, people stop there because they're
Speaker 5: used to where they are. They're buying their cigarettes, or
Speaker 5: a convenience store, they're getting their gas. When you move,
Speaker 5: that's it.
Speaker 6: I mean, it's not a convenience store when you move
Speaker 6: because it's not convenient.
Speaker 8: It's not convenient anymore. They're out of business anyhow.
Speaker 5: I'm going to tell you guys after this, and I
Speaker 5: promise I'll get back to the phones. But I'm going
Speaker 5: to tell you, guys, when I went through this, and
Speaker 5: I'll throw this in. At that same time, Susanna and
Speaker 5: I were going through a bankruptcy, a Chapter eleven restructure
Speaker 5: on that company. So as I'm in bankruptcy, this eminent
Speaker 5: domain happens, which threw a monkey ranch into the restructure part.
Speaker 5: It was absolutely the biggest nightmare, the most rock bottom
Speaker 5: part I remember in my life. But it made me
Speaker 5: two million.
Speaker 2: Dollars go with a sure thing, Denver's Best roofer Excel
Speaker 2: Roofing dot com.
Speaker 4: You don't pay a cent until you're contenth.
Speaker 2: Time for an insurance check up free no obligation comparison
Speaker 2: call Compass Insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three oh three seven
Speaker 2: seven to one help. You'll think you're his only customer
Speaker 2: when you choose Frank durand the real estate Man dot
Speaker 2: com to list your home with Remax Alliance three oh
Speaker 2: three nine two zero sixteen twenty two.
Speaker 5: All right, three oh three seven one three eight two
Speaker 5: five five three oh three Martino, you've been ripped off
Speaker 5: taking advantage of I'm going to finish that story really quick.
Speaker 5: So I went through Emine into Maine and Denver. This
Speaker 5: was I don't remember what year, Suzanne. I mean it
Speaker 5: was around the recession.
Speaker 10: Two thousand and nine.
Speaker 5: Yeah, and how I ended up having to do a
Speaker 5: chapter eleven, which is a restructure for corporation. I had
Speaker 5: five good Year stores, and honestly, the I was going
Speaker 5: to say Biden administration, but the Obama administration almost put
Speaker 5: me in a bunch of other people that owned repair
Speaker 5: shops had a business. I'll tell you why. I was
Speaker 5: called cash for a Clunkers was one of the main
Speaker 5: reasons you could get a ten thousand dollars tax credit
Speaker 5: and go buy a brand new car if you got
Speaker 5: rid of the car that I would have been fixing.
Speaker 5: And everybody else was broke at the time. I'm pretty
Speaker 5: sure we lived in Red Hawk, Colorado, like every fifth
Speaker 5: house was in foreclosure. It was the craziest time ever, Bob,
Speaker 5: you were talking about it in your life. I mean,
Speaker 5: I never lived through anything like that, and I'm fifty
Speaker 5: two or coming up on it, and it was. It
Speaker 5: was just a remarkable time. So I'm in chapter eleven.
Speaker 5: They come in in my one store. That is crushing
Speaker 5: it because I had a lot of national accounts like
Speaker 5: termin X and State Patrol Colorado State Patrol. I had
Speaker 5: a lot of money that didn't go away at that
Speaker 5: particular store. They're going to take my cash flow away,
Speaker 5: which totally threw a monkey wrench into the entire plan
Speaker 5: that we had to represent to the trustee doing the
Speaker 5: Chapter eleven. So it was horrible. But ultimately I'm at
Speaker 5: a meeting for Eminent Domain and I meet a guy
Speaker 5: who has a building that happens to be right behind
Speaker 5: my Goodyear that's not getting affected. But the problem was
Speaker 5: his tenant was moving out because he would have no
Speaker 5: more traffic. So his tenant's lease was coming up. And
Speaker 5: this was a twenty thousand square foot building, twenty thousand
Speaker 5: huge building. It's still there right now. So I talked
Speaker 5: to him. He lives in Florida. He doesn't want to
Speaker 5: have to try to rent it out. This is a
Speaker 5: huge monkey wrench for him because this whole Peoria Crossing
Speaker 5: project is going to last year. So they're building a bridge,
Speaker 5: putting in a parking lot, putting in the light rail,
Speaker 5: They're doing all this, so his building is like in
Speaker 5: bad shape. He's not going to be able to rent
Speaker 5: it out because it's hard to get there. At this point,
Speaker 5: I convince him to sell it to me on payments.
Speaker 5: I gave them whatever, maybe ten percent down, and I'm
Speaker 5: not going to get into numbers, but I paid a
Speaker 5: lot for it. But it was a great deal. I mean,
Speaker 5: it was absolutely a great deal. But I mean we're
Speaker 5: not talking one hundred thousand dollars building. We're talking expensive building.
Speaker 5: So I buy it. Then guess what happens years later,
Speaker 5: not even that many years later, I converted I turned
Speaker 5: it into a good year, and I'm making good money
Speaker 5: once again. It took a little bit. The state did
Speaker 5: pony up, or the state or the county did pony up.
Speaker 5: They moved everything. They even paid for improvements that they
Speaker 5: probably didn't have to technically pay for.
Speaker 8: But they did pretty good.
Speaker 5: They probably spent two to three hundred thousand dollars helping
Speaker 5: me convert about six thousand square feet of this building
Speaker 5: or no, ten thousand square feet half the building into
Speaker 5: a good year. It was basically a warehouse and office space.
Speaker 5: So three hundred thousand dollars later. This is before Biden,
Speaker 5: so three hundred thousand actually bought a lot of stuff
Speaker 5: back then. Oh, we go through all of this and
Speaker 5: we get the conversion. Everything's going great, and I'm just
Speaker 5: getting burned out. I'm pretty done. We're back up, we're running,
Speaker 5: and I want to sell. So I ended up selling
Speaker 5: three of the stores to pay some debt off to
Speaker 5: Goodyear so or I'm sorry to Nap Auto Parts and Goodyear.
Speaker 5: So I sold three of my stores literally to Goodyear
Speaker 5: for a couple million bucks, which is about what I
Speaker 5: owed him. I owed him a ton of money at
Speaker 5: this point. But we were still cash flowing and doing good.
Speaker 5: We were, you know, back to not you know, going
Speaker 5: crazy every day meeting Suzanne and myself and the employees
Speaker 5: and everything. So then I had two stores left, and
Speaker 5: I sold one to a store manager that was a
Speaker 5: Lakewood store in fact, Frank Tamborelli. He's a great guy.
Speaker 5: In fact, he still owns and runs that store at
Speaker 5: Kipling and Jewel. Great guy. In fact, anybody out in
Speaker 5: the Lakewood area you want a good person to go to,
Speaker 5: you go down to Frank there, and I think, who
Speaker 5: was the woman that was? Or she's still there? Do
Speaker 5: you think she's still there? I bet you. I don't
Speaker 5: really good people though they run a great score. But
Speaker 5: then I'm left with this one, this building I bought,
Speaker 5: and I want to get out and guess what happens.
Speaker 5: Ultimately marijuana becomes legal to sell, not just medically, but
Speaker 5: it's getting ready to go commercially or not commercially recreational,
Speaker 5: thank you. So I start getting offers on this building
Speaker 5: left and right. Because we're not near a school, we're
Speaker 5: not near a daycare, we're not near at homes, we're
Speaker 5: not near at church. It fits right into this little window.
Speaker 5: So instead of selling to marijuana people, I found a
Speaker 5: guy that wanted to buy it. He wanted to run
Speaker 5: the Goodyear and then ran out half of the building
Speaker 5: ten thousand square feet to marijuana, so he was going
Speaker 5: to run the good Year into it. So I ended
Speaker 5: up selling to him and I made a killing, absolute
Speaker 5: killing on it. Unfortunately, he ran the Goodyear's side down
Speaker 5: to the ground. He never worked for himself. I think
Speaker 5: he was an alcoholic too, and I'm not going to
Speaker 5: mention his name. He was a good guy, but he
Speaker 5: had a lot of problems that I didn't know about.
Speaker 5: So ultimately the whole shop went away and he sold
Speaker 5: the building and he even made some money on it,
Speaker 5: which was good.
Speaker 8: To marijuana. So right now.
Speaker 5: That building, they have an industrial kitchen that makes it's
Speaker 5: like the cleanest thing you've ever seen. It's like walking
Speaker 5: into a high end kitchen like it Shanahan's or something.
Speaker 5: It's absolutely spotless. But it's a bakery. And if you
Speaker 5: can put marijuana in it, they make it. Then the
Speaker 5: back they grow it where the shop used to be
Speaker 5: is a huge grow house. And then back then after
Speaker 5: he sold it, there was one room that has like
Speaker 5: a cigarette machine I call it. They put the raw
Speaker 5: dope or the flower into this machine and they come
Speaker 5: out in joints, and then they sell joints and all
Speaker 5: this stuff they do they sell to other places.
Speaker 8: In other words, they're kind of the wholesaler and the manufacturer.
Speaker 5: Anyhow, I had to say that Jennifer's got a question
Speaker 5: for a plumb line, will come right back to and
Speaker 5: then Richard scammed out of twenty thousand dollars and we
Speaker 5: want to hear from you.
Speaker 8: Three zero three Martino.
Speaker 2: Go with a sure thing Denver's Best Roofer Excel Roofing
Speaker 2: dot com.
Speaker 4: You don't pay a cent until you're contenth.
Speaker 2: Time for an insurance check up free, no obligation in
Speaker 2: comparison call Compass Insurance, paying too much your coverage at
Speaker 2: dozens of insurance companies. Find out now three oh three
Speaker 2: seven seven to one help. You'll think you're his only
Speaker 2: customer when you choose Frank durand the real estate Man
Speaker 2: dot com to list your home with Remax Alliance three
Speaker 2: oh three nine two zero sixteen twenty two.
Speaker 5: All right, three oh three seven one three A two
Speaker 5: five five. I want to tell you about Compass Insurance.
Speaker 5: These guys are great. We have used Compass. Oh my goodness,
Speaker 5: Susanna and I have used Compass now for at least ten,
Speaker 5: if not fifteen years. Every year they reshop our auto
Speaker 5: or a home. They get us the best coverage at
Speaker 5: the best price, and they can do it for you.
Speaker 5: If you haven't shopped insurance for a while, it'll be
Speaker 5: the best phone call you make. Check them out at
Speaker 5: Compass Insurance dot com. Now listen. Coming up next hour.
Speaker 5: I'm going to go to Jennifer. She's got a question
Speaker 5: for a plumb line. Then Richard. We're dying to do
Speaker 5: this follow up, but I got to have a little time.
Speaker 5: We also have some lines open three oh three seven
Speaker 5: one three eight two five y five. You want to
Speaker 5: join the conversation, or you want to tell us about
Speaker 5: a bad guy, we can help you recoup that money.
Speaker 5: But coming up next hour, I want to talk about
Speaker 5: well kind of plumbline in a way, but bob Logan
Speaker 5: is an example of companies that run from the top down.
Speaker 5: And I'm going to explain what I'm talking about next hour.
Speaker 5: But I kind of learned something from my son. Of
Speaker 5: all people, you know when your kid's twenty four, well,
Speaker 5: when they're twenty two, I learned they know everything. When
Speaker 5: they're twenty four, all of a sudden, they start realizing
Speaker 5: what they know and what they don't know. But he
Speaker 5: taught me something that was incredible. And I think you
Speaker 5: guys do the same thing. And I'll talk about that
Speaker 5: next hour. But Jennifer, what is your question for Bob.
Speaker 11: Hi Di?
Speaker 21: Perhaps we live and we bought in June and online
Speaker 21: replaced my furnace in ac because it was your original.
Speaker 21: But the bathroom, two of the bathrooms in particular, smell.
Speaker 20: Like mothballs occasionally.
Speaker 5: All right, hold on, Jennifer, hold on, hold on. I
Speaker 5: thought it was going to be like a real quick thing.
Speaker 5: We'll get to you next after this.
Speaker 2: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 2: dot com. You don't pay a cent until you're content.
Speaker 2: Time for an insurance checkup free, no obligation. In comparison,
Speaker 2: call Compass Insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three all three seven
Speaker 2: seven to one. Help you'll think think you're his only
Speaker 2: customer when you choose Frank durand the real estate Man
Speaker 2: dot com to list your home with Remax Alliance three
Speaker 2: all three nine two zero sixteen twenty two.
Speaker 5: Yea ripped up news so you don't have.
Speaker 9: Come running.
Speaker 1: Just as fast as we can show Shooter's gonna help.
Speaker 5: Come man, This is.
Speaker 19: The Troubleshooter Show now, Tom Martinez, Welcome, Welcome to.
Speaker 5: The show, the only show of It's kind of here
Speaker 5: to solve problems, answer questions, take complaints. We want to
Speaker 5: make your life a little bit better. Here's the bottom line.
Speaker 5: You got any questions out there, We have a team
Speaker 5: at referral lists dot com as well as deputies and
Speaker 5: studio and just a great staff that can help you out.
Speaker 5: It really doesn't matter, but what we do to the
Speaker 5: gut if you will as we go after bad guys,
Speaker 5: you've been ripped off by a contractor maybe you got
Speaker 5: landlord that you know hasn't fixed your heat for a
Speaker 5: month or something just crazy. Maybe you've got some issue
Speaker 5: like that. We get involved. In fact, we do it
Speaker 5: every single day. Two of the gentlemen sitting next to
Speaker 5: me today, Dimitri and Deputy Bow. These guys have helped
Speaker 5: out so many people, it's absolutely crazy, to the tune
Speaker 5: of over three hundred million dollars cash, merch and dice
Speaker 5: exchanges refunds. You get the idea. Now, Jennifer called in
Speaker 5: had a question for a Plumbline. It sounds like, by
Speaker 5: the way in studio with me Bob Logan, one of
Speaker 5: the owners of Plumbline Services dot com and Bob it
Speaker 5: sounded like, you, guys, maybe, hey, Jennifer, did Plumbline sell
Speaker 5: you a new system at some point?
Speaker 8: Did I hear that?
Speaker 11: Yes?
Speaker 21: The house we bought in Joom was built in ninety nine.
Speaker 21: We knew that it had the original furnace and ac
Speaker 21: so Plumbline replaced it.
Speaker 5: Cool.
Speaker 21: But even before that, of bathrooms especially and there aren't
Speaker 21: there's only a heater vent in one in one bathroom
Speaker 21: and often on these smell like mothballs, plumb Line and
Speaker 21: it said it could be nef masoline.
Speaker 5: And theine nassaline.
Speaker 21: Yes, something that could be of a mold or something
Speaker 21: in the ducks, or it could be the clorox things
Speaker 21: we were putting in the tank.
Speaker 5: I got to ask you something, What was the relevance
Speaker 5: of saying that Plumbline installed the systems. Prior to the
Speaker 5: systems being installed, did you not have this smell?
Speaker 22: We did have it before.
Speaker 21: I'm just saying I gots not the old furnace because
Speaker 21: they've replaced it.
Speaker 5: I see where you were going with that. I mean,
Speaker 5: Bob any, what would cause that? I mean if they
Speaker 5: don't have a well, I'll say it a fart fan.
Speaker 5: I mean, an odor can build up. I mean, well,
Speaker 5: it happens. I'll just ask a couple of questions. When
Speaker 5: you say in the bathrooms are you are you talking
Speaker 5: about like by the toilets, in the water closet? Are
Speaker 5: you talking about the vanities and everything?
Speaker 7: Where's the smell coming from?
Speaker 21: Now? The two bathrooms where I smelled in the master,
Speaker 21: there's a separate toilet room that does not have a
Speaker 21: floor vent. It has the overhead fan, but not a
Speaker 21: floor vent, and the guest bathroom has a floor vent,
Speaker 21: and that's the one that it was smelling this morning,
Speaker 21: and I didn't yesterday.
Speaker 7: So okay, I don't know.
Speaker 6: And you feel like this is coming up definitely coming
Speaker 6: up through the vent and not maybe originating someplace else.
Speaker 8: Like to commote itself the toilet, right, one of.
Speaker 21: My new toilets. We had new toilets put in.
Speaker 6: Okay, that was going to be one of my suggestions,
Speaker 6: is pulling the toilets, putting new wax rings in, making
Speaker 6: sure that there's not some kind of.
Speaker 5: A Did you have this smell prior to that? Yes,
Speaker 5: So the first thing you did was replace the toilet's
Speaker 5: thinking maybe it was coming from there.
Speaker 21: Well, it was so sporadic. That wasn't the major cause.
Speaker 21: It's just they were online. Came out for that too.
Speaker 21: They were slow draining and getting clogged. So we put
Speaker 21: new ones in.
Speaker 7: And it's interesting that it's sporadic and not consistent.
Speaker 5: Well, maybe that is what the system kicking on, though,
Speaker 5: I mean, something is happening to create it. I mean,
Speaker 5: I guess there could be a build up. Do you
Speaker 5: guys have a what do they call that? Any kind
Speaker 5: of fan in the basement right on fan.
Speaker 21: No, don't have that, and it does well, the heat
Speaker 21: comes on in the morning and this morning that's when
Speaker 21: I smelled it in the guest path and so I
Speaker 21: did Google it and it said it could be mold
Speaker 21: and mild in the duct work.
Speaker 5: Check for that.
Speaker 6: Well, you could certainly do a duck cleaning. I mean,
Speaker 6: we don't do duck cleaning as ourselves, but some of
Speaker 6: the larger companies will do a video before and after
Speaker 6: and maybe maybe through that video they'll build to identify
Speaker 6: I mean, you know, God forbid there's a mouse or
Speaker 6: something that died in there.
Speaker 8: He had that one time. But man, you knew it.
Speaker 8: Oh man, it was.
Speaker 6: Bad, right, But but there could be something, you know,
Speaker 6: it could be mold, it could be something that is
Speaker 6: built up in there that just needs to be cleaned
Speaker 6: out of the duct work itself.
Speaker 5: It's not the best time of the year to do this,
Speaker 5: but we might have a good day to where you
Speaker 5: could turn the system off all together, to where the
Speaker 5: fan doesn't run, the furnace doesn't come on, and see
Speaker 5: if you smell it at all. But when we were
Speaker 5: in the springtime, I mean, did you smell it when
Speaker 5: nothing was on.
Speaker 21: It just it comes and goes, and it's distinctly the
Speaker 21: smell of mothballs.
Speaker 5: And I don't know what that smells like.
Speaker 21: A chemical nap selene is what makes the mothballs.
Speaker 11: Smell like that.
Speaker 21: And it seems like a bizarre thing to have your
Speaker 21: bathroom smell like that just occasionally, well not other times.
Speaker 6: I'll tell you what, Jennifer, I can. I'll talk to
Speaker 6: my furnace and air conditioning technicians, my plumbers.
Speaker 5: And real quick though, Bob, wouldn't you say, if it
Speaker 5: was something in the vent work, why would it only
Speaker 5: go to that area then? I mean, the vents are
Speaker 5: all tied together coming out of the furnace. I guess
Speaker 5: it could be in the last part of that.
Speaker 8: Trunk or the first part.
Speaker 5: Yeah, but if it was in the first part, wouldn't
Speaker 5: it be everywhere?
Speaker 17: Oh?
Speaker 7: I see what you're saying, right right, the last part.
Speaker 21: In all three bathrooms.
Speaker 5: It's only in the bathrooms. How about were the return
Speaker 5: three bathrooms?
Speaker 7: Right? So where the su crazy where the supply air.
Speaker 6: What Mark's saying is is right before the supply there
Speaker 6: could be something that's happened.
Speaker 7: There last little three feet under the floor, right, Yeah?
Speaker 5: How about the return air, because then if it's where
Speaker 5: the air is getting sucked in from the house, but
Speaker 5: then you would think you'd get it out of every vent.
Speaker 7: Yeah, that would be my guess, right right.
Speaker 21: I only smell it in the two bathrooms.
Speaker 5: So who would she call? I'm trying to think we
Speaker 5: used to have someone on the refer list. I don't
Speaker 5: think they're around anymore. But all they did was odors.
Speaker 5: I mean, think about what a strange company they.
Speaker 15: Wink Stink Incorporated, steak ink stink ink stink ink.
Speaker 8: All they would come out. Maybe they still are around.
Speaker 5: I thought the old owner sold, But I mean these
Speaker 5: guys could come out and figure out where smell was
Speaker 5: coming from, and it didn't matter where, and they would
Speaker 5: do it. In fact, I don't think they ever failed
Speaker 5: it to task.
Speaker 15: You know, Colora, have a suggestion. Do you have a
Speaker 15: first Do you have a cross space or a full basement?
Speaker 21: A full unfinished basement?
Speaker 15: Okay, you might check your sewer lines from the hook
Speaker 15: up to the toilet and to think and just look
Speaker 15: with the flashline see if you have anything leaking that
Speaker 15: would have maybe periodic. Then when the furnest comes on,
Speaker 15: the blower would would suck the air into the bathroom areas.
Speaker 14: M I just check to make sure you don't have
Speaker 14: any sewer leaks.
Speaker 5: Or how about the see this would have to be
Speaker 5: all three bathrooms, so because it happens in the bathrooms.
Speaker 5: But the venting in a bathroom generally you have that
Speaker 5: one that one piece of PVC. In most cases, it
Speaker 5: goes up into the attic and out and if that
Speaker 5: ever gets clogged or cut off or something, you know,
Speaker 5: you can build up a smell. But for all three
Speaker 5: of maybe what's happening is those two or three connect
Speaker 5: at one point into the attic and go out and
Speaker 5: there's something going on with that.
Speaker 8: Does that make sense?
Speaker 7: It's certainly possible.
Speaker 6: I mean sounds like there's a number of different issues
Speaker 6: that it could be period. But like I said, Jennifer,
Speaker 6: before you hang up, make sure you get your phone
Speaker 6: number off air, and uh, I'll ask my master plumbers,
Speaker 6: my HVAC mechanical masters and everybody.
Speaker 5: Oh, I bet you would. Even honestly, Bob, I love
Speaker 5: putting you on the spot. You should see the grin
Speaker 5: on my face.
Speaker 7: You certainly get out there and take a look.
Speaker 5: Yeah, would you do that?
Speaker 6: I want to start by asking them because they might
Speaker 6: they might say, well this this, they might know it
Speaker 6: might be a common issue exactly.
Speaker 5: But what I like about Just think about it, Jennifer,
Speaker 5: You've already established a great relationship. You had your Did
Speaker 5: you have the ac in furnace done by plumb line
Speaker 5: both of them? Yeah, and then you have the toilet's.
Speaker 21: Done and we're having the electrical box replaced.
Speaker 8: I guarantee they will do whatever they can to help
Speaker 8: you out.
Speaker 7: I really appreciate your business. Got you that's what agreed.
Speaker 21: Customs.
Speaker 5: Yeah, well, listen, Jennifer a whole time, Kelly hard to
Speaker 5: help figure it out. Kelly's gonna grab your info, Kelly
Speaker 5: grab her phone number, first, last name, and address for Bob,
Speaker 5: and he'll get right on it.
Speaker 8: And I'm dying to know the mystery.
Speaker 5: Sometimes we'll have a call like that and we'll have
Speaker 5: multiple people call up, going, oh, it's probably this or that.
Speaker 5: I just don't know because it's in three areas. That's
Speaker 5: the problem. All I can think about is that vening
Speaker 5: for each bathroom ends up at the same vent. But
Speaker 5: I don't even know if according to COVID, if that's.
Speaker 7: They do two of the bathrooms, it's not in all
Speaker 7: the bathrooms.
Speaker 5: It's not in all of them, So.
Speaker 14: I'd like to know the outcome once you figure it out.
Speaker 5: Bob, Yeah, Jennifer, hold by you guys an follow up.
Speaker 7: Yeah, I'll start.
Speaker 6: I'll start by asking our experts and maybe they might
Speaker 6: have a simple solution.
Speaker 7: If not, we'll get somebody out there to take a look.
Speaker 5: All right, Richard, you're gonna be up next. Richard, this
Speaker 5: one's crazy. Scammed out of twenty thousand dollars. Joe has
Speaker 5: a question on serving interrogatories. Unfortunately, I have done that
Speaker 5: a lot three zero three Martino one line open three
Speaker 5: oh three seven one three talk.
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Speaker 5: All right, three A three seven, one three eight two
Speaker 5: five five. If you could hear the off air conversation,
Speaker 5: you wouldn't believe it. And you can if you want to.
Speaker 5: You go to YouTube dot com type in Troubleshooter Network.
Speaker 5: You can hear us while we're talking. But we were
Speaker 5: talking about teenagers leaving food and dishes in their room.
Speaker 5: We found dishes under our son's bed years ago, and
Speaker 5: it's like, why would anybody take a bowl of cereal,
Speaker 5: eat half of it and then put it under your bed.
Speaker 5: Until this day, I still don't know the answer to that.
Speaker 5: But everybody's been there. Everybody's been there. Bob, You add
Speaker 5: a teenage, Look how successful he's become. That's the part
Speaker 5: where you just go, what happened? When did the transformation happen?
Speaker 6: All that advice that you never thought was sinking in
Speaker 6: all of a sudden click.
Speaker 5: Did your kids did your all of you? Did your
Speaker 5: kids know everything when they were eighteen? I mean everything?
Speaker 12: Oh?
Speaker 5: Yeah, told you told you how the world?
Speaker 6: Absolutely, it's nuts. Now they're starting to appreciate my years
Speaker 6: of wisdom and experience.
Speaker 5: Oh of course they do. They do that very quick
Speaker 5: as they grow up, and especially once you're out of
Speaker 5: the house. Once they're on their own nickel, things change
Speaker 5: very fast. I've got one on their own nickel one
Speaker 5: hundred percent for over what a year and a half.
Speaker 5: The other one will be on your own nickel very
Speaker 5: soon this year. That is so nice. I can't even
Speaker 5: explain it.
Speaker 7: It's wonderful.
Speaker 5: It is crazy. All right, Richard, what is going on?
Speaker 5: Twenty thousand dollars? It says a follow up, Give me
Speaker 5: the original call, tell me what happened, Richard?
Speaker 22: All right, so here is the deal, And I want
Speaker 22: to start out by listening to you for the last hour.
Speaker 22: You've actually helps me out a lot and put a
Speaker 22: smile on my face, because no matter how big my
Speaker 22: problem is, there's always somebody else that has something bigger.
Speaker 5: Well, that shouldn't make you feel better, but I get it.
Speaker 5: I guess that makes all of us feel better in
Speaker 5: a way.
Speaker 8: Though, I mean, isn't that weird?
Speaker 22: It does absolutely.
Speaker 8: The human psyche is very strange like that.
Speaker 5: Yeah you think, yeah, you go, oh my god, I
Speaker 5: just got hit by a car.
Speaker 8: I'm in the hospital.
Speaker 5: I got two broken legs, but that poor guy lost
Speaker 5: his arm. I mean, it's kind of crazier. The guy
Speaker 5: in the hospital bed next to me is even worse off.
Speaker 5: I get it. But go ahead, Richard, what happened? How'd
Speaker 5: you get scammed out of twenty k?
Speaker 22: So let me let me let me tell you who
Speaker 22: I am. Two years ago on New Year's Eve, I
Speaker 22: called you and said that we had three feet of
Speaker 22: water in our basement. Yeah, I'm a flood from a
Speaker 22: water main break. Yeah, and you guys help you get
Speaker 22: everything paid back from the city of Auroras.
Speaker 5: Did you wait a second, Now I'm going crazy? Did
Speaker 5: you not call Friday?
Speaker 14: I did?
Speaker 8: Why are we going down this again? Is there another follow.
Speaker 5: Up to it?
Speaker 21: No?
Speaker 22: All I wanted you to do is give me some
Speaker 22: words of encouragement. Go see the bank today. We're going
Speaker 22: to go visit the bank today.
Speaker 8: What bank is it?
Speaker 5: And how come? Okay? And now I've got to recap.
Speaker 5: You put me into a position where I have to
Speaker 5: who worked on this?
Speaker 9: Well, there was nothing to work on, but yeah, give
Speaker 9: me this Swiss here. So Chard, Richard, you're the one
Speaker 9: that works that safeway, right?
Speaker 22: Yes?
Speaker 9: Yes, So Richard called and he said that during Christmas
Speaker 9: his wife got a call from someone pretending to be
Speaker 9: some kind of a federal investigator and their bank is
Speaker 9: in trouble, and he offered to help her protect their
Speaker 9: money in the bank. So Richard, correct me if I'm wrong,
Speaker 9: but in very rough strokes, your wife, a very nice lady,
Speaker 9: you know, fell for the scam. And she went and
Speaker 9: withdrew like twenty thousand dollars from a whole series of
Speaker 9: EIGHTTM machines, and then she fed ten thousand of that
Speaker 9: cash into another ATM machine into the scammers bank account.
Speaker 9: And then you guys still ended up with ten grand
Speaker 9: in cash.
Speaker 5: So how many days did this go?
Speaker 12: How?
Speaker 9: Oh, like in one day, like on Christmas?
Speaker 5: That's well, that's impossible.
Speaker 22: I didn't know you it was.
Speaker 7: It was it was New Year's Eve, New Year's Eve.
Speaker 5: Yeah, but you can't withdraw more than what whatever, three hundred,
Speaker 5: five hundred, maybe one thousand from an ATM five hundreds
Speaker 5: my limit.
Speaker 9: But she went to a whole bunch of ATMs.
Speaker 8: It doesn't matter the limit said it.
Speaker 5: The bank went.
Speaker 22: Into the bank. Oh, she went into the bank to
Speaker 22: withdraw all the first ten thousand, got it, then went
Speaker 22: to an ATM and deposited it, and then went to
Speaker 22: a different bank inside it.
Speaker 5: And she didn't say anything to you now.
Speaker 9: The guy wouldn't let her off the phone. Richard tried
Speaker 9: to get a hold of her like twenty five times,
Speaker 9: but the scammer said, don't hang up, don't take that call.
Speaker 9: I'm trying to help you. Only have seconds left.
Speaker 5: While she's from the start to both banks. Yeah, when
Speaker 5: did you find wait? When did you find out?
Speaker 22: When she called me and I said, what are you doing?
Speaker 22: I have life three sixty and I started following her
Speaker 22: on where she was going, and I saw her going
Speaker 22: to these dicers.
Speaker 5: So when she called you though, hold on, she grabbed
Speaker 5: ten grand, deposited it, grabbed another ten, deposited it into
Speaker 5: the scammers whatever posited one?
Speaker 22: But then what thought joint deposited the one ten thousands?
Speaker 5: Okay, but then what then she calls you up and says,
Speaker 5: I just saved our asses? I mean, what did she say?
Speaker 22: I asked her, what are you doing? And did John?
Speaker 22: Didn't tell you how? I finally got her to call
Speaker 22: me in it?
Speaker 5: Hold on, Richard, I'm sorry, I've got to ask this
Speaker 5: for my own reasoning here.
Speaker 8: She called you up afterwards, right.
Speaker 22: Yes, and she says to you, I guess.
Speaker 5: Okay, fine, she called you back and says, what does
Speaker 5: she start explaining this stuff right off the bat exactly.
Speaker 22: She started explaining that there was a guy called her
Speaker 22: and said that there was a federal investigation at the
Speaker 22: bank and that your money was in jeopardy of being
Speaker 22: froze and you wouldn't be able to access any of it.
Speaker 22: So I want to help you. And this is exactly
Speaker 22: what he told her.
Speaker 5: Why I guess what is in her brain why she
Speaker 5: would go deposit it into another ATM? And then how
Speaker 5: did she do that in another atm? In other words,
Speaker 5: I can't just walk up to an ATM in deposit
Speaker 5: money in Bob Logan's account without having his debit card
Speaker 5: or something linked to his account, So how did she
Speaker 5: do that?
Speaker 22: So it was it was a it was a PNC bank,
Speaker 22: and all you had to do was have the pin
Speaker 22: number and you can put the money in there. So
Speaker 22: she had to do it in five thousand increments.
Speaker 8: So they gave her a pin number.
Speaker 5: You walk up, you walk up there, and you put
Speaker 5: in a pin number, and then all of a sudden,
Speaker 5: the machine will take money. Yep, Richard, that's a I've
Speaker 5: never heard of anything.
Speaker 9: I've always had to use my plastic card to even
Speaker 9: activate the ATA ever.
Speaker 5: Can I want to say something. It's not going to
Speaker 5: be popular, especially with you. First of all, if this
Speaker 5: actually happened, are you sure she didn't just take the
Speaker 5: money and give it to her boyfriend or something. And
Speaker 5: I'm not trying to give you a hard time, Richard.
Speaker 5: This seems like the most unbelievable thing ever. Are you
Speaker 5: sure she's not the one?
Speaker 11: You?
Speaker 22: Go ahead, Mark, listen, That exact same thing crossed my
Speaker 22: head this morning. I can't get this whole thing out
Speaker 22: of my damn head.
Speaker 5: And I want to talk to her. Wait a minute,
Speaker 5: I got to put you on hold. I want to
Speaker 5: talk to her. You know what, Kelly, if he wants help, Hell,
Speaker 5: if I can talk to her, I'll go down to
Speaker 5: the bank with them both. I'll go down to the
Speaker 5: bank with them both, and I'll do it, and I'll
Speaker 5: do it live on the air. Damn it. We'll do
Speaker 5: everything we can if this happened. I don't know if
Speaker 5: we can do anything, but I've got to talk to her.
Speaker 5: At this point, I got to see what I'm dealing with.
Speaker 5: Go with a sure thing.
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Speaker 8: You know this one is so unbelievable.
Speaker 5: I'm talking to the guys uh around the table, and
Speaker 5: I might be the only one that thank you. This
Speaker 5: is so unbelievable. Then, and girl Mark, well, of course,
Speaker 5: but someone gets a phone call. Okay, Suzanne, if you
Speaker 5: got a phone call and they said, hey, uh, you
Speaker 5: know there's some kind of breach in the account, I
Speaker 5: need you to go with your aw ten grand and
Speaker 5: then deposited here.
Speaker 8: But what are you gonna do?
Speaker 10: I can't. I just would never fall for it. But
Speaker 10: it's crazy.
Speaker 5: I just can't believe. But then Dimitri's saying it happens.
Speaker 5: I'm not saying it doesn't happen all the time, generally
Speaker 5: with older people and there's something else going on, like
Speaker 5: dementia or something. But to me, this sounds absolutely crazy.
Speaker 5: And then not to call, not to call your husband,
Speaker 5: who's Richard. I guess that's the other part I don't get.
Speaker 5: If you did have any kind of question, and I'm
Speaker 5: asking my wife, who's next to me, wouldn't you at
Speaker 5: least call?
Speaker 3: Oh?
Speaker 10: Yes, for sure, Richard.
Speaker 5: Is this out a character for her? Or she's not
Speaker 5: that smart?
Speaker 22: Can I talk to you?
Speaker 12: Yeah?
Speaker 5: Go ahead, man.
Speaker 22: All of the points, all of the points that you've
Speaker 22: you've been doing this for too long work, all of
Speaker 22: the points that you're just now bringing up, are exactly
Speaker 22: the parts that we're gonna go through. She's gonna go
Speaker 22: to the doctor and get tested for dementia. This Wednesday,
Speaker 22: I called actual fraud department, not the Fraudvuard department. I
Speaker 22: called the fraud department at Key Bank, and they told me,
Speaker 22: you know, we're getting this call more and more and
Speaker 22: more off.
Speaker 5: Well, we got one with a different ATM that I believe,
Speaker 5: one not long ago, Richard. But you know, honestly, I
Speaker 5: don't know about this one. I've got so many How
Speaker 5: old is your wife Richard sixty eight? Oh so it's.
Speaker 18: Possible Mark that there's some something going on there.
Speaker 9: By the way, these cameras are really great at taking
Speaker 9: psychological control if they're victims.
Speaker 7: Good.
Speaker 9: This is what they do for a living.
Speaker 22: And they had her scared to death.
Speaker 9: These are these are super predators. Sues they'll take.
Speaker 5: I'm not trying to diss I'm not trying to diss Richard,
Speaker 5: but there's people. How many times has he called Richard,
Speaker 5: I have you up? I'm not putting out twice, but Richard,
Speaker 5: what is your follow up today? What's the purpose of
Speaker 5: today's meeting at your bank?
Speaker 10: He was looking for words of encouragement.
Speaker 4: Dmitri gonna go.
Speaker 22: We're gonna go. That's exactly right, and we're gonna go
Speaker 22: clothed out our accounts because there are still FROs. We
Speaker 22: have to go meet with the banker at Key Bank
Speaker 22: today and I'm going to get the fraud department online.
Speaker 22: We filed the police report. I'm going to bring that
Speaker 22: in and have them who.
Speaker 5: Did you file a police.
Speaker 13: Report with with raw police?
Speaker 14: Okay?
Speaker 18: You know, look, man, you're probably not getting that money back.
Speaker 10: I mean, that was all your your wife's doing. The
Speaker 10: bank has nothing to do with it.
Speaker 5: But PNC or wherever she supposedly deposited it. They can
Speaker 5: at least figure out if that's true. In other words,
Speaker 5: did she actually deposit it or that was all bs?
Speaker 22: I have the ATM receipts, yes, I do so.
Speaker 5: Of the deposit, Yes, of the deposit in.
Speaker 8: The PNC bank, And does it have the account?
Speaker 22: You have an account here? And I said no, So.
Speaker 5: Richard can I'm sure they won't. But with the police report,
Speaker 5: have the cops ask them whose account that is?
Speaker 22: I would think they should.
Speaker 5: Yes, Well, I'm asking you. Have they You said you
Speaker 5: did a police report. You would think the first thing
Speaker 5: the police would do if they had to receive a.
Speaker 22: Police report, that's all they would let us do is online.
Speaker 22: I didn't do a police report in person, but that's
Speaker 22: a good question to ask them. Can they investigate who
Speaker 22: this person is?
Speaker 5: Well, if you did a police report, you would think
Speaker 5: they would do that.
Speaker 8: But you know, I don't know about a police mark.
Speaker 6: It doesn't matter if it's I mean, trust me, I'm
Speaker 6: one of the biggest advocates of police, but they're so
Speaker 6: caught and picking busy with all these scams.
Speaker 8: Not just scams, I mean crime to thefts and.
Speaker 6: When we get our trucks broken into or anything that
Speaker 6: goes on or it it's real hard to get a
Speaker 6: follow up. And it doesn't mean they're not doing their
Speaker 6: job or doing the investigation. And again, I exactly I'm
Speaker 6: the biggest fans of the men and women in blue.
Speaker 5: But Mark, well, hold on now, I am putting you
Speaker 5: on hold for a second. But Bob, I am for
Speaker 5: the most part too. But when we're talking about Aurora,
Speaker 5: I do have some issues with Aurora. And I'm talking
Speaker 5: just about them, and I'm not talking the beat cops
Speaker 5: working everything, but man, their city council can't even put
Speaker 5: someone in there as a permanent head. I mean, it's
Speaker 5: the craziest thing ever. And once again I'm not blaming
Speaker 5: the people that the normal public deal with, but the
Speaker 5: administration and Aurora, they didn't even the damn Mayer came
Speaker 5: out and said there was nothing going on in these
Speaker 5: apartment complexes. Now that's not the police, the men in blue.
Speaker 6: But you know what I'm saying, I understand completely, But again,
Speaker 6: there as hard as they work, they're overwhelmed with all
Speaker 6: these things. They do what they can, but it's hard
Speaker 6: to get follow ups. Not because they don't want to
Speaker 6: give you the information, but because they haven't gotten the information,
Speaker 6: so they're probably I mean, this sounds like a fairly
Speaker 6: fresh case and so I'm sure they're working on it.
Speaker 7: But it's it's christ. I feel for Rid.
Speaker 5: I mean, as far as words have encouragement, and I'll
Speaker 5: go back to them in a minute. I want to
Speaker 5: ask you guys something you guys, do you believe it
Speaker 5: happened the way he's telling us? And I'm not asking
Speaker 5: you which way you think it happened. Here's what I'm
Speaker 5: asking you. First, you think, when I say the calls
Speaker 5: real meeting, this guy's literally missing twenty thousand dollars. Do
Speaker 5: you really think he's missing twenty thousand? First question? Second
Speaker 5: question is do you think the wife? If you do,
Speaker 5: think he has to the first answer, and he is
Speaker 5: missing the money, it was there, now it's not. Do
Speaker 5: you think the wife was involved? Dmitri, I believe Richard
Speaker 5: one hundred percent. Now I do have a correction though.
Speaker 5: I believe he's missing twelve thousand. Yeah, because he was
Speaker 5: able to put a stop to it while she still
Speaker 5: had another ten grand in cash. And uh, yeah, I
Speaker 5: believe it.
Speaker 9: I hear stories like this, that's amazing every day everybody.
Speaker 7: I believe Richard.
Speaker 5: And you know, do you think the wife's in cahoots
Speaker 5: with the bad guy?
Speaker 7: No, no, I don't.
Speaker 6: I think she's got just taken, and she got taken.
Speaker 6: And I think logical, intelligent people can get taken.
Speaker 5: Yeah, it's not so, Rea Tens.
Speaker 7: They're professionals, and they play on your motions. They play on.
Speaker 15: At first I didn't, but then I started thinking back
Speaker 15: of all the other similar cases where people are putting
Speaker 15: taking money out of the bank and putting it in
Speaker 15: these ATM machines and getting taken. And I didn't know
Speaker 15: she was at sixty eight years old. And you're right,
Speaker 15: these people pray on elderly people. I do have some
Speaker 15: encouragement for Richard. I mean, forget the aurora of Denver police.
Speaker 15: They're just you know, street cops. They don't investigate crimes
Speaker 15: like this. This was a bank so it's a federal issue.
Speaker 15: He needs to call the FBI office in Denver. I
Speaker 15: have their number, and he needs to do that this
Speaker 15: afternoon and get an agent to start working the case,
Speaker 15: like what happened with the Hannah case a few weeks ago.
Speaker 8: I want to revisit that, but go ahead, shoes he.
Speaker 10: Mark, I think you're jumping the gun making this woman
Speaker 10: a villain. I think you're lacking compassion on this. She's
Speaker 10: sixty eight years old, and.
Speaker 18: Maybe I thought she he said sixty odd.
Speaker 10: Yeah, she could be confused. Something big could be going
Speaker 10: on with her.
Speaker 5: You don't know.
Speaker 18: I'm gone making her a villain right now?
Speaker 8: Uh, Dragon, Kelly, Yes, what do you think?
Speaker 5: I think he's authentic?
Speaker 4: I mean, I think unfortunately, I think she fell for
Speaker 4: a skill.
Speaker 8: God, it's so crazy, Dragon.
Speaker 23: I'm still on the fence of that. I don't think
Speaker 23: if she is not allowed to get off the phone
Speaker 23: and call her husband about this kind of thing, that
Speaker 23: just set off major red flags and alarm bells, going, Hey.
Speaker 5: Those are the little details I've been thinking about. So like,
Speaker 5: I just don't understand it happens unless she actually has
Speaker 5: an issue, a continent of issue. That possible. Now, going
Speaker 5: back to what you said, though, Bo, we know that
Speaker 5: case happened.
Speaker 8: Here's the frustrating part about it.
Speaker 14: Bob.
Speaker 5: Listen to this older guy goes in, takes out fifty right,
Speaker 5: forty or fifty forty thousand dollars? Okay, goes to a
Speaker 5: bitcoin ATM and a liquor store and Deputy Scott, Deputy
Speaker 5: Dollar actually went out to the liquor store, got his
Speaker 5: pictures of everything, the whole bit and what you do
Speaker 5: there is you scan a barcode and then you deposit
Speaker 5: to cash and that's it. I mean, your money's gone
Speaker 5: basically at that point, or at least once the cash
Speaker 5: machine's empty, and even prior to that. I don't think
Speaker 5: you'd get it back. I mean, I don't know how
Speaker 5: that would work. But it was too late. Any I
Speaker 5: was daughter called in. We had an FBI agent ready
Speaker 5: to dig into it, literally ready to dig into it,
Speaker 5: and the caller went dark.
Speaker 15: She went dark. We tried one dark, called on the
Speaker 15: air twice for her to come back. She may have
Speaker 15: got some positive results with you. I don't think getting
Speaker 15: the money back, but to investigate it, to try to
Speaker 15: put a stop to all of the scamming going on.
Speaker 15: And they were interested in.
Speaker 5: The FBI parts. Great Richard, I think what happened and says,
Speaker 5: you go down. You do everything at the bank today.
Speaker 5: Figure out what you can with that receipt. You have
Speaker 5: the account number, no matter what, you got an account
Speaker 5: number where that money went and you know, if the
Speaker 5: FBI gets involved, or even Aurora or the DA's office
Speaker 5: gets involved, they're going to be able to petition the
Speaker 5: bank to get that number.
Speaker 8: In fact, they'll probably just give it to them.
Speaker 5: I don't think there has to be anything besides the
Speaker 5: police officer asking you know whose account this is, and
Speaker 5: then you go from there.
Speaker 8: But if everything is what you're saying it.
Speaker 5: Is or what you think it is, I should say,
Speaker 5: and the money really was deposited into that account, my
Speaker 5: guess is the owner of that account. As quick as
Speaker 5: that money went in, it went out and it's not
Speaker 5: even in.
Speaker 8: The country anymore. But at least there's something there.
Speaker 22: So right, You've nailed every single thing that I've been
Speaker 22: thinking of. Mark. I've been listening to to the Tom
Speaker 22: Martino Show forever since he started back to John.
Speaker 5: See, this is why he just like made me think again,
Speaker 5: Like I don't even know what to say. I mean, Dragon,
Speaker 5: you heard that. Do you know what I'm saying here
Speaker 5: without saying it?
Speaker 23: Yeah?
Speaker 5: Yeah, what is that? I know people are listening out there.
Speaker 5: I want to hear from other people listen. I understand
Speaker 5: that I get things wrong, but I'll tell you what
Speaker 5: I just this one's.
Speaker 8: A little nuts to me. I don't understand it.
Speaker 5: I don't understand it, Richard, give us a follow up
Speaker 5: later on, or we can do it tomorrow live on
Speaker 5: the air so people can.
Speaker 8: Hear what Key Bank said. I would love to know.
Speaker 5: Meantime, we're going to get you the number in the
Speaker 5: information for our contact at the FBI.
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Speaker 5: Hey, Joe, Joe's got a question on serving interrogatories. Joe,
Speaker 5: I promise I'm gonna get you first after the break.
Speaker 5: In fact, maybe I can even help you serve them.
Speaker 5: I've served a lot of people for a lot of callers,
Speaker 5: but I wanted to talk about from the top to
Speaker 5: the bottom. And we're talking a little. I'm talking to
Speaker 5: Bob Logan with plumb Line services, so to increase productivity.
Speaker 8: This has nothing to do with plumbline.
Speaker 5: I talk about you in plumbline because I know all
Speaker 5: the employees you have, how big the company is, and
Speaker 5: you are at the home of the company. You run
Speaker 5: the company day to day operations and in long term, right,
Speaker 5: I mean you you not only ownership, but you run
Speaker 5: the company.
Speaker 9: Yes.
Speaker 5: Now, would you say, is it better to get or
Speaker 5: try to get eight percent more productivity out of every
Speaker 5: employer or five percent? Take your number however you want
Speaker 5: to call it, out of every employee, or is it
Speaker 5: better to try to go after the ones that are
Speaker 5: only producing the lowest amount, the bottom fifty percent of
Speaker 5: your productivity people to get them to come up, say
Speaker 5: thirty forty percent. I don't want you to answer that now,
Speaker 5: we'll do it after the break. Do you get the question, though.
Speaker 7: I believe so? Yes?
Speaker 5: Which way do you get more productivity out of the
Speaker 5: company by getting everybody up eight percent or by getting
Speaker 5: I'll call them the bottom feeders. That's a horrible word,
Speaker 5: but anyhow, those people up thirty forty percent.
Speaker 8: I'll be curious on what you think about that.
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Speaker 1: Ripped News. You need that so you don't have to
Speaker 1: come run anxious.
Speaker 21: As fast as we can.
Speaker 1: Show Shooter's gonna help.
Speaker 5: Come man, This.
Speaker 19: Is the Troubleshooter Show. No Tom Martinez, Welcome.
Speaker 5: Welcome to the only show if it's kind. We're here
Speaker 5: to solve problems, answer questions, take complaints, try to make
Speaker 5: your life just a little bit better in studio with
Speaker 5: me Bob Logan, the owner of Plumbline Services. Of course,
Speaker 5: my beautiful wife Suzanne's here. We got dragon now on
Speaker 5: the other side of the window, Kelly answering the phones.
Speaker 5: Deputy Dmitri helping solve problems, answer questions, and Deputy Bo
Speaker 5: just got up and went somewhere. But he's in studio
Speaker 5: with us too. So the bottom line is, you got
Speaker 5: a problem, we want to hear from you. Three oh
Speaker 5: three seven one three eight two five five three oho
Speaker 5: three Martino. By the way, that number works on and
Speaker 5: off the air, you can call it anytime. If we
Speaker 5: don't answer, we'll get back to you. I promise now.
Speaker 5: I wanted to go to back to Bob Logan, Bob,
Speaker 5: I want to ask you this man. So we're talking
Speaker 5: any company, not just plumbline, but one of the biggest
Speaker 5: problems with any company, and the bigger the company, the
Speaker 5: harder is productivity. A good example of this a lot
Speaker 5: of tech companies like Google and Microsoft.
Speaker 8: During the pandemic, they went remote.
Speaker 5: A lot of these companies finally realized that productivity went
Speaker 5: down so much it's crazy, and they got to bring
Speaker 5: them back.
Speaker 8: I mean, there's one way of upping productivity.
Speaker 5: You have daily meetings, or everybody gathers in one place
Speaker 5: like an office, you have management around them. That's a
Speaker 5: normal way of productivity. But looking at a company and
Speaker 5: whole trying to bring up productivity, say five or six percent.
Speaker 5: Would you agree if you could bring up every employee
Speaker 5: five or six percent bottom line wise, customer service wise,
Speaker 5: everything wise, that's a great thing. It's magnificent, a magnificent thing. Yes,
Speaker 5: that's a massive amount of productivity correct across the big company. Now,
Speaker 5: what do you think would be better bringing up five
Speaker 5: percent from everybody or going to what i'll call the
Speaker 5: bottom feeders, the top or the lowest fifty percent of
Speaker 5: productivity on your scale and bringing them up thirty or
Speaker 5: forty percent?
Speaker 6: What just give you your gut reaction to that. Sure,
Speaker 6: it's such a complex question. However, here's here's my thoughts
Speaker 6: on that. To say you're going to bring up everybody
Speaker 6: five or six percent or whatever that number is. If
Speaker 6: if that is your goal, then chances are your systems
Speaker 6: and your processes are broken because the people at the
Speaker 6: top are given everything they possibly can within the systems
Speaker 6: and process you've developed in the culture.
Speaker 8: Not only that, that's one I agree with you one.
Speaker 6: Keep now the now. So So I think if your
Speaker 6: systems of processes, let's hypothetically say they're perfect, which they
Speaker 6: never are, but if they are you can't bring up
Speaker 6: the whole company because the reasons I just stated. So
Speaker 6: you try to bring up the people at the bottom
Speaker 6: thirty or forty percent or whatever those numbers are, and
Speaker 6: you've got to ask yourself, do they do they want it?
Speaker 6: Do they have the ability they get there? Do they
Speaker 6: get it right? If they If they have those things,
Speaker 6: then it's probably just a matter of coaching and training
Speaker 6: and spending time with them to increase the productivity.
Speaker 7: And you can get another thirty, forty fifty percent of sect.
Speaker 6: And if they don't, you replace they don't you replace
Speaker 6: them with somebody that does. So everybody starts at different levels,
Speaker 6: and just because they are not productive doesn't mean they
Speaker 6: cannot be productive. And so you just have to identify
Speaker 6: are they the right person for the culture? Do they
Speaker 6: have the work ethic? Do they have everything we're looking for?
Speaker 6: In that case, I'm going to invest my time and
Speaker 6: money into making sure that that person is successful, because
Speaker 6: if I can help them succeed, then the company succeeds.
Speaker 6: But if they don't get it, they don't want it,
Speaker 6: they don't have the capability.
Speaker 7: To do it.
Speaker 5: Time to find another gut, time to find another person.
Speaker 5: So the interesting part is someone No one's ever going
Speaker 5: to give one hundred percent one hundred percent of the time.
Speaker 5: It's impossible. We're humans, right, So you know, like in retail,
Speaker 5: when you come up Thanksgiving to Christmas, that's where you
Speaker 5: go nuts. I mean really, that's where you make your money.
Speaker 5: These big superstores, that's where they that's where they make
Speaker 5: their money. So people work harder then, I mean they
Speaker 5: simply do. You can't work at that type of efficiency
Speaker 5: all the time. You'll burn out. I mean, you just
Speaker 5: can't do it. Problem with asking everybody to come up
Speaker 5: five percent, my son actually shared this with me. Let's
Speaker 5: say you're a super hard worker like you are, but
Speaker 5: I want a little more out of you, and I
Speaker 5: saw you in December and Dan, but I know you
Speaker 5: can give me a little more because I seen you
Speaker 5: do it. But on average you're running eighty percent, which
Speaker 5: I say is unbelievable for anybody. The problem with trying
Speaker 5: to get up everybody that now you're running at eighty
Speaker 5: five percent and you're looking at this guy that's only
Speaker 5: running now instead of forty percent. At forty five eventually
Speaker 5: that's going to really irritate you because you're still doing
Speaker 5: double the job.
Speaker 8: The other person's doing exactly.
Speaker 5: So you have to bring up the bottom feeders because
Speaker 5: if you don't and you expect more out of the
Speaker 5: people that already produce, what's.
Speaker 8: Gonna ultimately happen with them?
Speaker 7: They're gonna leave.
Speaker 6: They're gonna leave. It's kind of like the goose and
Speaker 6: the Golden egg, right. You're looking at those top producers
Speaker 6: and they're the goose land the golden eggs, and you
Speaker 6: try to get more and more out of them to
Speaker 6: where you end up killing them.
Speaker 5: And you end up killing them.
Speaker 7: That's exactly right metaphorically speaking, No.
Speaker 5: I mean, but it's really it's really insane looking at
Speaker 5: it that way. And when you think of plumb Line
Speaker 5: once the are you guys the largest in the state?
Speaker 7: We are?
Speaker 5: Yeah, so, I mean, you guys are the biggest service
Speaker 5: company in the state. You have a lot of employees.
Speaker 5: What would you say on average?
Speaker 4: You know what?
Speaker 5: And if you don't want to answer this stuff, you
Speaker 5: don't have to, but you know me enough, I throw
Speaker 5: this stuff out.
Speaker 8: I mean, I think this is good information for people.
Speaker 5: What kind of rate would you say as industry standard
Speaker 5: compared to Plumbline when it comes to turnover? And I'm
Speaker 5: not talking seasoned technicians. I'm talking of newer people, because
Speaker 5: you guys will take new people. In fact, we had
Speaker 5: a neighbor kid worked for you guys for a while
Speaker 5: and that didn't work out. I'm not going to get
Speaker 5: into who or anything, but I mean I understand what happened.
Speaker 5: I mean, it just wasn't what it is. How many
Speaker 5: people after a year and you've invested with them, whether
Speaker 5: you don't want them around anymore, or whether they leave
Speaker 5: and do something else the higher practices, What is your
Speaker 5: turnover in that first year compared to what you would
Speaker 5: say is industry standard. Does Plumbline do a better a
Speaker 5: better job of vetting?
Speaker 6: I believe we do, but that hasn't always been the case.
Speaker 6: So we do a better job vetting. And then once
Speaker 6: we've once I've gone through the vetting process and we
Speaker 6: make a commitment to this person, we set the expectations.
Speaker 6: You know, you're with the major leagues. Now, we're not
Speaker 6: a handyman company, and we're not going to accept mediocrity.
Speaker 7: We expect excellence.
Speaker 6: And if they understand those expectations, then we've revamped our
Speaker 6: entire training and onboarding process constantly, constantly, but over the
Speaker 6: last several years, I mean it's we invest a lot
Speaker 6: of time and money in our new employees.
Speaker 5: So when you take on a new guy, let's say
Speaker 5: some kid out there are some parent right now that's
Speaker 5: got a kid coming out he's not going to be
Speaker 5: going to college, doesn't want to, or minimum is going
Speaker 5: to wait a couple of years once to get a job,
Speaker 5: wants to talk about getting into something like plumbline.
Speaker 8: I mean, how does how does that look?
Speaker 5: You take let's say a kid just coming out with
Speaker 5: his high school diploma, and you sit down with them,
Speaker 5: you guys, interview with them. What does that look like
Speaker 5: for him? I mean, like seriously, like starting dollars. I
Speaker 5: don't know how much you want to talk.
Speaker 6: About, but typically it's pretty rare for us to take
Speaker 6: somebody right out of high school.
Speaker 7: And I'll tell you why.
Speaker 6: I mean, but the majority of our apprentices have have
Speaker 6: either gone through college and decided that wasn't their thing,
Speaker 6: or they've had other careers. I mean, we've got people
Speaker 6: who have been chefs. I mean, I can name all
Speaker 6: sorts of people, but typically in their you know, mid
Speaker 6: late twenties, early thirties, these are people that want to
Speaker 6: reinvent themselves. And these are our apprentices, got it, somebody
Speaker 6: out of high school that the challenge with that is
Speaker 6: they don't know anything. Well, it's it's mainly their youth.
Speaker 6: So even if we spend the next four or five
Speaker 6: years and get them licensed, you know, you're trusting somebody
Speaker 6: with fifteen twenty thousand dollars on a new furnace and
Speaker 6: air conditioning system.
Speaker 7: And you've got somebody who looks.
Speaker 6: Like they're a kid, yeah, telling you that they're an expert,
Speaker 6: and they may very well be an expert, but they're
Speaker 6: gonna struggle perception. Perception becomes a customer's reality, and they're
Speaker 6: going to struggle. And so so typically we look for
Speaker 6: people who are a little bit more on the tour side.
Speaker 6: I always suggest to people coming out of high school
Speaker 6: of colleges and your thing, get into new construction. You're
Speaker 6: going to get a lot of hands on experience, a
Speaker 6: lot of it, a lot yes. And then once you
Speaker 6: get that hands on experience, come to come back to us.
Speaker 6: We'll help you get your licensing, will teach you the
Speaker 6: service side of the business.
Speaker 5: Plus not only not only going back to the equipment
Speaker 5: they're dealing with in the perception of the customer. You know,
Speaker 5: here's a nineteen year old whatever. But the other thing is,
Speaker 5: over that four or five years, a lot of people
Speaker 5: just coming out of high school, they're going to change
Speaker 5: what they want to do. I mean, that's just the
Speaker 5: nature of being that age. Sure, I don't know many people.
Speaker 5: I mean my son would be one who's basically had
Speaker 5: the same thing from sixteen. But in general that just
Speaker 5: doesn't happen. You change. But the money you invest in
Speaker 5: that person over four or five years is massive. I
Speaker 5: mean four or five years in training and certifications and
Speaker 5: whatever you guys do, I would assume is tens or
Speaker 5: twenty or fifty thousand dollars, if not more. If you
Speaker 5: look at the training side, people spending time with them,
Speaker 5: it's just crazy amounts of money.
Speaker 6: And then you add in the payroll because we're paying
Speaker 6: them along the way, it's well over one hundred thousand.
Speaker 5: Yeah, easily. And then they turn around and go, I
Speaker 5: don't like home services anymore. I think I'm going to
Speaker 5: go be a cook or a chef. And you're like,
Speaker 5: my god, I just laid all that money, and.
Speaker 7: That certainly happens.
Speaker 6: I'd rather invest in them and train them and give
Speaker 6: the best customer service experience we can.
Speaker 7: And if they leave, they leave.
Speaker 6: You know, I would love to see everybody stay at
Speaker 6: plumb Line for their entire care. But that's naive to
Speaker 6: think that that's going to happen.
Speaker 5: All right, three oh three seven one three A two
Speaker 5: five five Joe, what is going on?
Speaker 8: What is your question? And Joe, I mean this man,
Speaker 8: thank you for holding.
Speaker 17: Sure? Is there a standard? How many times been a
Speaker 17: process server attempt to deliver an interrogatory? Well?
Speaker 8: Are you talking like a sheriff's office.
Speaker 17: No, I'm talking about a personal just a personal process server.
Speaker 5: There really is no address.
Speaker 8: There really is no standard.
Speaker 5: I mean, if I was going out and trying to
Speaker 5: serve somebody, I mean I would most likely try to
Speaker 5: find him and serve him if I.
Speaker 10: Knew were there a certain amount of time?
Speaker 21: Right?
Speaker 11: Mark?
Speaker 8: Oh, if you're are you talking about clock time?
Speaker 17: I'm talking about do they make one attempt at the address?
Speaker 1: Well?
Speaker 5: See that's what I thought he was saying. No, I No,
Speaker 5: that's all in who you hire, man. I mean, like
Speaker 5: the sheriff might charge you or visit out there. So
Speaker 5: it's not like if the sheriff shows up or if
Speaker 5: somebody you hired a process service shows up and they're
Speaker 5: not there. It's not like you don't pay them until
Speaker 5: they actually get served, although you might make a deal
Speaker 5: with someone like that, but there is no amount of times.
Speaker 5: I mean, that's all up to the person you hired.
Speaker 9: It's something that I don't.
Speaker 17: Have proof that they even showed up.
Speaker 9: Well, the service that you hire will tell you how
Speaker 9: many attempts their personnel will make it service, and then
Speaker 9: the proof is called affidavit of service, so they succeed
Speaker 9: in serving the defense.
Speaker 5: No, no, no. What he's saying though, is how does how
Speaker 5: do they prove to him they even attempted to serve?
Speaker 9: Oh yeah, there's no way for you to know. You
Speaker 9: just need to see if you feel like the people
Speaker 9: you're dealing with or straight with you, or if they're kind
Speaker 9: of shady.
Speaker 17: All right, I think I got scammed because I got nothing,
Speaker 17: that got no email.
Speaker 8: Who are you trying to certain, Joe, give us a
Speaker 8: little more than this?
Speaker 5: Who are trying to serve?
Speaker 9: Let's hear about the scam too. This is fascinating.
Speaker 24: Well, I ripped off from a guy with a hot
Speaker 24: tub company, and I've called you numerous times about the guy.
Speaker 24: This is a neighbor guy people off, Yes, and he's
Speaker 24: still ripping people off.
Speaker 5: Yeah, but does he still live in the neighborhood. How
Speaker 5: do you know where he's at?
Speaker 17: I just found out today and I drove to the
Speaker 17: location and his cars there and I watched him walk
Speaker 17: across the parking lot.
Speaker 5: Hold on a second, do I owe you a break?
Speaker 5: All right? Hold on, man, I've got an idea. You
Speaker 5: might really yeah, you might really like.
Speaker 9: Hold tight.
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Speaker 5: All right three three seven one three A two five five.
Speaker 5: Joe had a question about serving interrogatories. I'm going to
Speaker 5: go back to him in a second. I do want
Speaker 5: to tell you though about one Clear Choice garage doors man,
Speaker 5: if you still have that old chain driven garage door
Speaker 5: opener that's noisy. When we lived in Red Hawk in
Speaker 5: Castle Rock, every time that garage would open because our
Speaker 5: bedroom was over it. Oh my god, it was so loud.
Speaker 5: Do you guys ever have one of those garage door
Speaker 5: openers with the chain man? When I had one Clear
Speaker 5: Choice garages out, they replaced it. Back then it was
Speaker 5: only like three hundred bucks. Now I think it's under
Speaker 5: quarter bucks. That was the labor Everything brand new, but
Speaker 5: it was belt driven. Couldn't hear it anymore, wouldn't wake
Speaker 5: you up, dogs wouldn't start barking. God, I love those guys.
Speaker 5: But any problem with the garage door or maybe you
Speaker 5: need new garage doores. Maybe you're upgrading that house. You
Speaker 5: got new sighting, new windows, you want a beautiful new door.
Speaker 5: One Clear Choice Doors dot com. Chappie's owner, great guy.
Speaker 5: We've been talking about him for god ever in the day.
Speaker 5: He's just absolutely great. Okay, I was talking to Bob,
Speaker 5: and then I'm gonna go back to the interrogatory's question
Speaker 5: and then we have another call. Three L three seven
Speaker 5: one three A two five five with the bathroom sink
Speaker 5: backing up. But during the break we were talking about
Speaker 5: ninety three or free, and we're gonna see what her
Speaker 5: question is. But ninety three or free, Susanna and I
Speaker 5: actually used plumbline for it. They came out, they are
Speaker 5: are sink, just stop working our kitchen sink. The water
Speaker 5: would just back up. I mean it went from a
Speaker 5: slow drain, which I think a lot of people do
Speaker 5: the same mistake we did. It was slow, got a
Speaker 5: little slower, like it's gonna get better on itself, right right,
Speaker 5: like it's just gonna fix itself. And then all of
Speaker 5: a sudden problem problem, and you guys came out out.
Speaker 5: You spent about an hour, hour and a half doing whatever,
Speaker 5: put the booties on, laid out everything, protected everything. It's
Speaker 5: pretty cool. And sure enough they cleaned it. They said
Speaker 5: it was just basically food grease over time. I mean
Speaker 5: that wasn't a common Yeah, it wasn't like a sock
Speaker 5: or anything strange or a chicken bone. It was literally
Speaker 5: just grease building up over whatever amount of years. And
Speaker 5: you guys cleared it. I paid ninety three bucks. I
Speaker 5: was so happy. I think I called Joe, you know,
Speaker 5: when I schedule with you guys, we just called the
Speaker 5: regular number and schedule it. But sure enough, I was like,
Speaker 5: I'll be damn ninety three bucks. You're going to go
Speaker 5: out of business soon, sir. There's no way you can
Speaker 5: do that for ninety three bucks. But anyhow, But then
Speaker 5: I asked you over break, I said, thinking about that,
Speaker 5: And I looked at Temetri and he had that same look.
Speaker 5: He's like, yeah, that's a good question, Mark, and Bo
Speaker 5: was looking at me too, and Susan They're like, yeah,
Speaker 5: that's a great question. I said, what's the strangest thing
Speaker 5: that your guys have ever found? And say, a toilet
Speaker 5: or a sick And I started thinking when our kids
Speaker 5: were little. I remember my g I Joe floating around
Speaker 5: our toilet. It didn't go down, but I can imagine
Speaker 5: all the things little kids put down there. But that's
Speaker 5: not the stuff I'm talking about, Bob. We've all people
Speaker 5: that have had little kids, have all dealt with that.
Speaker 5: I'm talking about different things, the weirdo adult I'm talking
Speaker 5: the weirdo stuff. What's the strangest thing you guys at
Speaker 5: Plumbline that you know of at least have pulled out
Speaker 5: of some form of drained.
Speaker 10: Dear, do we want to know?
Speaker 5: I have no idea mark now way, Bob, Wait a second, No.
Speaker 6: There was an instance, Oh it's probably been six or
Speaker 6: seven years where a small handgun was pulled out of
Speaker 6: a toilet.
Speaker 10: Now that is strange.
Speaker 5: A gun, yes, Oh my god, I can't even imagine
Speaker 5: a gun in there. But I'm going to push a
Speaker 5: little harder.
Speaker 8: Nope, I'm going to just push a little harder.
Speaker 6: We'll let the We'll let your listeners use their imagination.
Speaker 5: I'm talking about the time you've seen it all like
Speaker 5: possibly a pair of pants.
Speaker 7: Anything you can possibly think the.
Speaker 5: Size or the girlfriend's size, and it creates an issue.
Speaker 5: Something I'm looking for, the juicy, the insider look and
Speaker 5: what people flush down the toy.
Speaker 9: You can tell us just what it rhymes with.
Speaker 18: Bob's keeping it classy today and every day?
Speaker 5: What would it rhyme with? You know what?
Speaker 6: I dropped my knees and said my prayers before I
Speaker 6: came in here. I said, please, don't let them influence.
Speaker 14: Bob was a battery operated, not.
Speaker 7: Let them influence me. You got three colors on the line.
Speaker 5: Wait, I don't think i've ever seen Bob blush. I,
Speaker 5: this is a new one. Remember every time he's dragging,
Speaker 5: can you Kelly write down in the note Susan make
Speaker 5: sure every time he's in we go back to that
Speaker 5: same question for the rest of his ploor life. Kim,
Speaker 5: what is going on with this? Saint Joe? Hold on
Speaker 5: still Joe or Kim? What's going on?
Speaker 21: Hi?
Speaker 25: So I moved into my townhouse two years ago and
Speaker 25: everything was fine up until a couple of months ago.
Speaker 25: I started noticing my master bathroom think backing up. Well,
Speaker 25: what it came down to was, this is kind of weird,
Speaker 25: is that it would back up if it was under
Speaker 25: hot water but not cold water. So I started using
Speaker 25: the bioclean.
Speaker 5: Why would that have? U?
Speaker 25: Yeah, I don't know us.
Speaker 5: Well, hold on just that within itself, straight, Kim, hold
Speaker 5: on one second, just that within itself, Bob, and of course, uh,
Speaker 5: Deputy Bow you were in the business. What what is that?
Speaker 5: Possibly hot water drains but cold water doesn't or did
Speaker 5: I have that re Kim?
Speaker 25: No, how water does not drink cold water does?
Speaker 5: How is that possible?
Speaker 15: It seems impossible because it's only one pipe for the
Speaker 15: hot and the cold water.
Speaker 8: Unless there was But I've never seen that.
Speaker 6: Unless there's a different pressure. You know, if they got
Speaker 6: single or single handles for each different pressure coming out
Speaker 6: of the hot good.
Speaker 25: No, no, no, I would say it's the same.
Speaker 6: Okay, Well, finish what you were going to say before
Speaker 6: Mark so rudely interrupted.
Speaker 25: So I worked for a plumbing company years ago up
Speaker 25: in Canada, and so I know about the stuff you
Speaker 25: can put down. Well, I couldn't find mine from Canada,
Speaker 25: so I bought them off of Amazon, which is that bioclane.
Speaker 25: I used it for five days straight. Last night was
Speaker 25: the fifth day and it's still doing the same thing.
Speaker 25: This was a rental before I bought it. So I
Speaker 25: mean that's all I know.
Speaker 7: Okay.
Speaker 6: Well, so again I'm at a loss as to why
Speaker 6: it would back up with hot water.
Speaker 5: And well, I don't even think I'm gonna put her
Speaker 5: on old. I got to take a break, but I
Speaker 5: don't even think it matters. And you'll understand what I'm
Speaker 5: saying when we come back from this break. But I mean,
Speaker 5: once again, the ninety three.
Speaker 6: It's she said it's an apartment of condo. I believe
Speaker 6: service commercials.
Speaker 8: I'm gonna I'm gonna bring that up.
Speaker 5: I'm going to bring that up as well, after this break,
Speaker 5: and Joe and Jay hold on and we'll let we'll
Speaker 5: let Bob kind of think about her question. I've just
Speaker 5: never heard anything like it man, ever.
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Speaker 2: Time for an insurance check up free, no obligation. In comparison,
Speaker 2: call Compass insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three O three seven
Speaker 2: to seven to one. Help You'll think I think you're
Speaker 2: his only customer when you choose Frank durand the real
Speaker 2: estate Man dot com to list your home with Remax
Speaker 2: Alliance three oh three nine two zero sixteen twenty two.
Speaker 5: All right, three three seven one three eight two five five.
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Speaker 5: five five. If we're going to go back to Kim,
Speaker 5: Kim's got a very strange question. Well, she's got a
Speaker 5: strange issue. Basically, in a pret ticular sink. It's only
Speaker 5: one sink, right, Kim, the hot water will go down,
Speaker 5: but the cold water won't, vice versa vice versa reverse.
Speaker 5: I mean, what do you do on something like this, Bob? Honestly,
Speaker 5: and I'm not I say this not jokingly. Would ninety
Speaker 5: three or free come in here?
Speaker 7: Well, normally, but again, we don't do condominiums or apartments, townhomes.
Speaker 5: Let's let's I'll get into that in a second, but
Speaker 5: let's forget about that. If she wasn't in a townhomer.
Speaker 6: Cond ninety three or free, any drain it's for any reason,
Speaker 6: you don't any reason.
Speaker 7: Ninety three dollars we're going to get it cleared.
Speaker 5: Running again, or it's free. If we can't, it's free. Yeah,
Speaker 5: you can't beat them now. And it's not just plumb Line, Kim.
Speaker 5: I swear I get this call all the time. I
Speaker 5: called up plumb Line, I called up fix It, I
Speaker 5: called up eight eight eight, I called up Applewood, and
Speaker 5: they won't come to my place. Apartments, I understand one
Speaker 5: hundred percent they don't own them. Town homes, I can
Speaker 5: understand why you guys don't do it. So ultimately the
Speaker 5: question is who should she call? But I want to
Speaker 5: explain why a lot of these companies don't do it.
Speaker 5: A lot of the plumbing in a condo or a
Speaker 5: town home is shared with other people. You know, if
Speaker 5: you need to turn the water off, you might not
Speaker 5: even be able to get to word to turn the
Speaker 5: water off.
Speaker 7: That's exactly right.
Speaker 6: And so for town homes, if it's a if it's
Speaker 6: a single story, you got nobody above or below, we'll
Speaker 6: service it. But that's typically not the case in condos
Speaker 6: and apartments. And so to your point, there's shared plumbing,
Speaker 6: there's shared lines. Drain lines are the same way. Sometimes
Speaker 6: you'll be snaking a line in one one apartment and
Speaker 6: your snake will end up in the other apartment and
Speaker 6: you don't even realize.
Speaker 5: It, or it gets stuck in the other side. That happens,
Speaker 5: and there's a problem.
Speaker 25: Go ahead, Kim, Well, I'm in a townhouse and I'm
Speaker 25: the dy in it. I am above and below. I
Speaker 25: have nobody but one one side of me.
Speaker 10: That's it.
Speaker 5: But you guys still won't do that, will We'll take
Speaker 5: care of that.
Speaker 7: Yeah, if you have anybody above below.
Speaker 5: Yes, oh well there you go. Ninety three bucks are
Speaker 5: going to come out. Okay, So here's how it's going
Speaker 5: to go. No matter what, if it's everything she says
Speaker 5: and one's draining or not, you're going to figure out
Speaker 5: what the actual problem is because it's probably not the drain, right.
Speaker 6: Uh, it doesn't sound like it. I mean, if it's
Speaker 6: if it's the hot water won't drain and the cold
Speaker 6: water will, that just doesn't make any sense to me.
Speaker 7: But one of our plumbers will figure that out.
Speaker 6: They'll figure it out, right, But starting with the with
Speaker 6: the drain, getting them out there, getting them to clear
Speaker 6: that because if there's something, there's something that's causing it
Speaker 6: to back up. And so, Kim, it was so first
Speaker 6: of all.
Speaker 5: It was so cool. Issues when they came out to
Speaker 5: my house. I'm telling you, I didn't know what to expect.
Speaker 5: The last thing, no offense, Bob. The last thing I
Speaker 5: expected was to pay ninety three bucks and not have
Speaker 5: a problem. And that's exactly what happened. So Kim, I
Speaker 5: would call them out, just go to plumbline Services dot Com.
Speaker 14: I have an idea what it is.
Speaker 5: Oh oh wait, wait wait, or.
Speaker 14: It's the hot water. When you open up the hot
Speaker 14: water fauce, it's not draining right, it.
Speaker 25: Goes and then eventually it starts to back up.
Speaker 15: You know what I think it is. I think you
Speaker 15: may have a sponge or something in the drain, and
Speaker 15: when the hot water hits this object, it expands because
Speaker 15: of the heat of.
Speaker 9: The hot water.
Speaker 5: WHOA.
Speaker 15: So I believe it's just a drain issue because you
Speaker 15: only have one drain for the hot and the cold.
Speaker 14: So whatever your hot water, your hot water.
Speaker 15: Is causing the obstruction to expand to the point where
Speaker 15: it's backing up. And I bet it's a sponge.
Speaker 25: I was thinking it was something that was the hot
Speaker 25: water made it expand that's what I was thinking that.
Speaker 5: But if that's the case, bo, and that sounds very logical,
Speaker 5: then the ninety three bucks would fix it. Would go ahead?
Speaker 10: Line two has a comment on your can.
Speaker 5: Hold on one second? Man? I bow, that was ingenious, Jay,
Speaker 5: go ahead. What's your comment on kim issue?
Speaker 12: Hi, brothers. In my million years of this stuff, I've
Speaker 12: seen this. It's crazy. You know what it is? No
Speaker 12: it's probably a vessel sink just for starters, but it
Speaker 12: may not be well.
Speaker 5: Hold on, that's easy enough to ask. Is it a
Speaker 5: vessel sink? Kim above Uh negative, So it's a sunk
Speaker 5: in sink. So that's not it, Yah, keep going their.
Speaker 12: Vessel sinks get it the most often. What it is
Speaker 12: It doesn't vent well. You see it in sinks that
Speaker 12: don't have the overflow. You see it in vessel sincs.
Speaker 12: You'll see it in syncs. They're not venting well. And
Speaker 12: when the get the hot water in there, the heat
Speaker 12: creates a little bit of an air pocket and some
Speaker 12: air pressure, and the hotter it gets, the more difficult
Speaker 12: time it has venting and draining. And you can test
Speaker 12: it pretty easy.
Speaker 5: So that's a design issue basically.
Speaker 12: Yeah, you need to get it vented much better.
Speaker 5: Okay, now, hey, so just off that real quick.
Speaker 25: My sink is all one like I.
Speaker 21: Got it from Lows.
Speaker 25: It's all one one key.
Speaker 21: Yeah, it is funkend, but it's it's.
Speaker 5: Not above the no no, no, no, no, no, we get it.
Speaker 5: I understand what Jay's saying.
Speaker 12: If it has an overflow and you get one of
Speaker 12: those little kind of rectail cleaner outer things and poke
Speaker 12: the heck out of it and clean the overflow. It
Speaker 12: may solve it for you because it'll create event for you,
Speaker 12: but that is the problem. It's not venting well. It
Speaker 12: creates tension inside.
Speaker 5: And that's the reason it's hot water though, too, because
Speaker 5: it creates that pocket. You were saying, Yeah, well, there's
Speaker 5: a couple of different things you could be, Kim, but
Speaker 5: I'd go back to what I said. I'd call a
Speaker 5: plumb line, and for ninety three bucks you're going to
Speaker 5: figure out what it is and fix it for the
Speaker 5: ninety three or else you're not going to have to
Speaker 5: pay them anything. In that case, let's say it's something
Speaker 5: crazy like the plumber didn't install the sink properly. I'm
Speaker 5: just totally making stuff up here. You guys would have
Speaker 5: to reroute the drain line. Of course, that's not ninety
Speaker 5: three bucks. But what you would do is give her
Speaker 5: an estimate right then and there on fixing it, and
Speaker 5: she would either fix it or she would say no,
Speaker 5: I'm not going to do it, and then she doesn't
Speaker 5: know you anything.
Speaker 7: That's exactly right.
Speaker 6: Anytime we get out to a home, we want to
Speaker 6: give the client as many options as possible. So, especially
Speaker 6: in a case like that, if we couldn't clear it,
Speaker 6: then the next step is, well, let's figure out what
Speaker 6: the issue it truly is and give her some options
Speaker 6: to fix it. But Jay is probably exactly right. And
Speaker 6: as you know, I'm not a technician, I'm not a
Speaker 6: licensed plumber. Yeah, but that makes perfect sense.
Speaker 5: Even though he his pants are always halfway down.
Speaker 7: So Jay, thank you for the call. Appreciate it.
Speaker 5: Yeah, appreciate that.
Speaker 9: Jay.
Speaker 5: Hey, Kim, I appreciate that as well. We got to
Speaker 5: take a break. Three oh three seven, one, three eight,
Speaker 5: two five five. By the way, seriously, plumb line services,
Speaker 5: Bob logan that ninety three are free. But then talking
Speaker 5: really quick, Bob, your HVAC deal right now is crazy.
Speaker 5: During the show, we've had people call up saying they
Speaker 5: bought them. But you buy the furnace, you get the
Speaker 5: AC freed. Or I have a reverse opposite.
Speaker 7: If you buy an air conditioner, you get a matching
Speaker 7: furnace for free. So free. You know, a.
Speaker 6: Budget unit, it could be a high efficiency unit, nath WiFi,
Speaker 6: whatever you want, whatever air conditioning system you buy, we'll
Speaker 6: give you the furnace for free.
Speaker 5: If people call up, can you tell them if there's
Speaker 5: rebates on high efficiency stuff too in their area.
Speaker 7: They are technicians or the or the design consultans that
Speaker 7: go to your home can share all that information. They
Speaker 7: have all that on the on the phone. They're not
Speaker 7: gonna be able to answer that.
Speaker 8: Okay, well fair enough, that's kind of what I meant
Speaker 8: when they go out. And then if people do just
Speaker 8: want to.
Speaker 6: Shout and there are some excellent rebates right now, some big,
Speaker 6: big rebates, So now is actually a great time to
Speaker 6: do it, because in addition to the free furnace.
Speaker 7: You get all the all the great rebates.
Speaker 5: Ah, these guys are great. I've used plumb Line numerous times.
Speaker 5: Plumb Line Services dot Com three oh three five eight six,
Speaker 5: ten eighty six three zero three five eight six ten
Speaker 5: eighty six