WEBVTT 1 00:00:05.360 --> 00:00:09.800 Ripped off, news, need advice. 2 00:00:09.839 --> 00:00:16.399 Who you don't help, you'll come running, suspasses the can show. 3 00:00:16.600 --> 00:00:17.879 Shooter's gonna help. 4 00:00:18.160 --> 00:00:29.160 Come man, this is the Troubleshooter Show now, Tom Martine, welcome, 5 00:00:29.239 --> 00:00:30.280 Welcome to the show. 6 00:00:30.440 --> 00:00:32.000 As you know, it's the only show of it's kind. 7 00:00:32.000 --> 00:00:36.280 We're here to solve problems, answer questions, take complaints. Our 8 00:00:36.280 --> 00:00:38.799 goal in life is to make your life just a 9 00:00:38.799 --> 00:00:40.640 little bit better. If you've been ripped off or taken 10 00:00:40.679 --> 00:00:43.560 advantage of, maybe you got a bad landlord that's given 11 00:00:43.600 --> 00:00:46.560 you the business, maybe a contractor that took money and 12 00:00:46.640 --> 00:00:50.600 ran or won't finish the job. And of course today 13 00:00:50.679 --> 00:00:53.359 is Friday, so it's car Day and we have got 14 00:00:53.399 --> 00:00:56.240 a lot of great guests in today from Colorado Springs. 15 00:00:56.640 --> 00:01:00.759 We have Jesse Schillinger with honest Act You're ri and 16 00:01:00.880 --> 00:01:02.799 these guys have been on a referral list. How long 17 00:01:02.799 --> 00:01:04.400 have you guys been with us now, man, I mean 18 00:01:04.439 --> 00:01:08.680 it's been a long time. Ten I'd say pretty close 19 00:01:08.719 --> 00:01:10.719 to ten. Hit her, make sure you got your mic on. 20 00:01:11.280 --> 00:01:14.640 And then of course Kevin Caulkin shareed an auto tech. 21 00:01:14.680 --> 00:01:17.359 What's going on, Kevin? How I'm doing great? 22 00:01:17.400 --> 00:01:17.599 Man? 23 00:01:17.640 --> 00:01:21.200 And then Jeff, I'm here. There you are, there's Tom Martine. 24 00:01:21.359 --> 00:01:23.599 Hello Tom, let me put up the right picture here 25 00:01:23.599 --> 00:01:25.920 of all you mind. Nice of you to join the 26 00:01:25.959 --> 00:01:29.000 show today. You know, I was okay, I was gonna 27 00:01:29.000 --> 00:01:32.480 say I didn't touch anything, Yes, but I did. I 28 00:01:32.519 --> 00:01:36.959 touched myself and I was too late anyway. So here 29 00:01:38.599 --> 00:01:41.319 Actually I'm not going to touch that one. Anyway, I 30 00:01:41.359 --> 00:01:43.879 did touch a button. It's a long story I'm not 31 00:01:43.920 --> 00:01:45.719 going to get into right now. Three O three seven 32 00:01:45.799 --> 00:01:47.879 one three talk seven one three eight two five five. 33 00:01:47.920 --> 00:01:50.840 So there you are, one in all. And if you 34 00:01:50.879 --> 00:01:53.719 could just put a curtain over Jesse, that would be good. 35 00:01:53.719 --> 00:01:57.319 Then we'd have a perfect picture right there. And anyway, 36 00:01:57.319 --> 00:01:59.879 we're here to help you solve problems, answer questions. Take 37 00:02:00.799 --> 00:02:03.079 So what do we got going on? You were talking 38 00:02:03.120 --> 00:02:06.079 to them? Uh, just the introduction. 39 00:02:06.239 --> 00:02:08.759 That was that man, I forgot about a just pick 40 00:02:09.240 --> 00:02:12.319 camera transmission and that's about it. I didn't even get 41 00:02:12.360 --> 00:02:14.319 to ask questions yet. I'll tell you this one. 42 00:02:14.360 --> 00:02:17.360 We ask some questions on the what we we always 43 00:02:17.360 --> 00:02:19.199 ask for car Dad because people want to know. 44 00:02:19.319 --> 00:02:21.800 Well, I went right to the business aspect. I talked 45 00:02:21.800 --> 00:02:23.599 to all of them, and man, they're booming. 46 00:02:23.680 --> 00:02:24.000 They are. 47 00:02:24.560 --> 00:02:27.919 The car business is kicking ass. Now why Yeah, why guys? 48 00:02:29.159 --> 00:02:30.280 That is a great question. 49 00:02:30.479 --> 00:02:32.120 Yeah, why why is it kicking ass? 50 00:02:33.000 --> 00:02:34.840 A lot of people are keeping cars longer than they 51 00:02:34.919 --> 00:02:36.479 used to, so a lot of these older vehicles that 52 00:02:36.639 --> 00:02:38.800 you know, three or four years ago probably would have 53 00:02:38.879 --> 00:02:40.319 hit the bricks, you know, they take them out of 54 00:02:40.319 --> 00:02:40.719 the crusher. 55 00:02:40.759 --> 00:02:42.680 They're fixing them, so they're putting money into it. 56 00:02:42.759 --> 00:02:45.240 Yeah, the cost of replacing that vehicle, if so far, 57 00:02:45.319 --> 00:02:46.800 exceeds the cost of repair. 58 00:02:46.599 --> 00:02:49.120 And interest rates are crazy, so. 59 00:02:49.120 --> 00:02:51.319 Yeah, they're more motivated to fix what they've already got. 60 00:02:51.360 --> 00:02:54.879 Are you seeing literally year over year more transmission rebuilds 61 00:02:54.879 --> 00:02:55.159 this year? 62 00:02:55.240 --> 00:02:55.520 Jeff? 63 00:02:55.719 --> 00:02:58.879 Definitely. We're kind of what to use another term, you know, 64 00:02:58.960 --> 00:03:01.120 shoulder season right now, because we're not real hot, not 65 00:03:01.199 --> 00:03:03.319 real cold, you know, those big swings and temperatures tend 66 00:03:03.319 --> 00:03:06.240 to kill transmissions a lot more often. So we're seeing 67 00:03:06.280 --> 00:03:09.199 a few of the overhauls momentarily, but that's going to 68 00:03:09.240 --> 00:03:10.840 ramp back up as soon as a temperature change. 69 00:03:10.919 --> 00:03:12.759 Yeah, that's crazy. I didn't even think about that. 70 00:03:12.919 --> 00:03:17.120 So almost like an HVAC company, that hot and cold 71 00:03:17.159 --> 00:03:19.120 swings really ignite your business. 72 00:03:19.520 --> 00:03:22.919 Were you you're more solid, right, meaning all year? 73 00:03:23.199 --> 00:03:23.479 Sure? 74 00:03:23.560 --> 00:03:28.000 Yeah, we have a question on a twenty eighteen Ford Edge, Christy. 75 00:03:28.360 --> 00:03:30.520 What's going on, Christy? 76 00:03:31.120 --> 00:03:34.039 Well, basically, I hit a deer. I was by a 77 00:03:34.080 --> 00:03:37.759 deer last year, so I had to buy a new car. Sorry, 78 00:03:38.360 --> 00:03:40.599 and I went, you know, I researched everything, and I 79 00:03:40.599 --> 00:03:44.360 bought a twenty eighteen Ford Edge with about seventy thousand 80 00:03:44.400 --> 00:03:48.599 miles on it. I got the extended warranty to cover 81 00:03:48.680 --> 00:03:49.039 my butt. 82 00:03:49.319 --> 00:03:50.800 How many miles did I have on it? 83 00:03:51.280 --> 00:03:53.199 About seventy I think when I got it. 84 00:03:53.439 --> 00:03:56.479 Okay, and you bought an extend you know, used car 85 00:03:56.560 --> 00:03:59.439 extended warranties are very bad. But what did you buy? 86 00:03:59.520 --> 00:03:59.960 What kind? 87 00:04:00.599 --> 00:04:01.199 Continental? 88 00:04:02.000 --> 00:04:02.520 Absolutely? 89 00:04:02.599 --> 00:04:04.319 Now it was the one that they offered. 90 00:04:04.360 --> 00:04:06.800 I really didn't How much did you pay for it? 91 00:04:07.919 --> 00:04:11.400 I think it was between two and three thousand dollars? 92 00:04:12.120 --> 00:04:14.680 And I guess the assumption is there not covering something? 93 00:04:15.479 --> 00:04:22.120 Well, Monstery short, there is a TSB on certain board 94 00:04:22.240 --> 00:04:25.959 cars of different times, so there's a defect that allows 95 00:04:26.000 --> 00:04:27.920 two mechanicitrees to get into the motors. 96 00:04:28.000 --> 00:04:28.839 Yeah, they won't. 97 00:04:28.639 --> 00:04:31.160 Cover that, No, because it's not all of them and 98 00:04:31.199 --> 00:04:32.519 it's not a safety issue. 99 00:04:32.639 --> 00:04:35.439 Well, no, held on it. They won't cover it because 100 00:04:35.519 --> 00:04:38.920 it's a manufacturer a recall. 101 00:04:38.720 --> 00:04:45.240 So the the warranty accepted the claim, but they're not 102 00:04:45.319 --> 00:04:51.040 covering They're not covering bolts, nuts, screws, gaskets. They're only 103 00:04:51.040 --> 00:04:54.519 paying one hundred and twenty five an hour for labor. 104 00:04:54.600 --> 00:04:57.120 So you're lucky you're getting anything on that because it's 105 00:04:57.120 --> 00:05:00.240 a pre existing condition. You really are. You're lucky you're 106 00:05:00.240 --> 00:05:01.399 getting anything on that. 107 00:05:01.759 --> 00:05:04.279 I feel like it should be Ford's problem, But. 108 00:05:05.480 --> 00:05:08.519 Well, why isn't hold on When was this recall or 109 00:05:08.560 --> 00:05:11.839 when was this service bulletin published? Yeah, it's not a recall, 110 00:05:11.879 --> 00:05:14.399 it's just a public I understand. When was it. 111 00:05:14.360 --> 00:05:15.360 Published years ago? 112 00:05:15.439 --> 00:05:17.639 I think, well it was it twenty eighteen. 113 00:05:17.800 --> 00:05:19.560 That was kind of on you to check to see 114 00:05:19.560 --> 00:05:21.199 that they were done. 115 00:05:21.920 --> 00:05:24.839 Yeah, seeh I never even and it was well, had 116 00:05:24.879 --> 00:05:27.920 you brought that car over to Kevin for a pre 117 00:05:28.040 --> 00:05:31.720 buy inspection for one hundred and twenty bucks that shared 118 00:05:31.800 --> 00:05:33.920 in Auto tech Jesse, do you guys do those that 119 00:05:34.079 --> 00:05:35.839 honest accurate auto in the springs? 120 00:05:35.920 --> 00:05:36.519 Absolutely? 121 00:05:36.839 --> 00:05:37.319 What do you. 122 00:05:37.319 --> 00:05:41.560 Charge one hundred and fifteen? Okay, around the same price 123 00:05:41.560 --> 00:05:44.360 there one hundred and fifteen or did you say one fifty, yeah, 124 00:05:44.360 --> 00:05:49.279 one fifteen, one fifteen, one twenty. Listen what I'm saying, Christy. 125 00:05:49.560 --> 00:05:52.920 They would check all of that, So it's hard when 126 00:05:52.920 --> 00:05:55.480 you buy it after the fact and have it checked. 127 00:05:55.720 --> 00:05:57.879 Even within a lot of people don't have a car 128 00:05:58.000 --> 00:06:00.959 check because they bought the extended warranty, which is not 129 00:06:01.680 --> 00:06:05.680 That doesn't save you. So bottom line is this, how 130 00:06:05.759 --> 00:06:11.680 much out of pocket are you going to have? Got? 131 00:06:11.759 --> 00:06:14.600 That sounds my detectibles one hundreds. 132 00:06:15.800 --> 00:06:17.839 The TSB requires replacement of lung block. 133 00:06:18.000 --> 00:06:20.720 Yeah, wait a minute, we're talking about the whole engine. 134 00:06:20.759 --> 00:06:25.199 That is correct. Wait a minute, that TSB. They did 135 00:06:25.199 --> 00:06:28.160 the dealer mention this at all to you? 136 00:06:28.160 --> 00:06:28.360 No? 137 00:06:28.560 --> 00:06:29.879 I found out on my own. 138 00:06:30.040 --> 00:06:33.360 Guys, does the dealer have any obligation? I don't think 139 00:06:33.360 --> 00:06:35.319 they do with a car as is, But I bet 140 00:06:35.399 --> 00:06:37.120 you they knew about this service bulletin. 141 00:06:37.480 --> 00:06:38.160 Oh they did. 142 00:06:38.279 --> 00:06:40.079 When I walked in and asked about it, he said, yeah, 143 00:06:40.120 --> 00:06:42.800 we know about that, but it's very common issue. 144 00:06:43.519 --> 00:06:45.920 I think almost every used car you would buy would 145 00:06:45.959 --> 00:06:47.720 have at least one TSB out on it. 146 00:06:47.800 --> 00:06:51.120 Yeah, but mark not a TSB to replace the engine? Yeah, 147 00:06:51.120 --> 00:06:53.600 but was her? Was your vin actually affected? 148 00:06:54.959 --> 00:06:56.279 So it wasn't by Vin. 149 00:06:56.319 --> 00:06:58.240 It was just you know, random ones. I don't even 150 00:06:58.240 --> 00:07:02.000 think they know which actual car we're defective until. 151 00:07:02.199 --> 00:07:04.800 I don't think it was even random. I think it's 152 00:07:04.879 --> 00:07:07.120 just I think it is VIN numbers, isn't it? 153 00:07:07.199 --> 00:07:08.600 Or is it? 154 00:07:08.600 --> 00:07:11.240 It's a manufacturer defect in the motor. Wait, it's a 155 00:07:11.240 --> 00:07:13.319 manufacturer defect for the entire motor. 156 00:07:13.480 --> 00:07:15.639 Yeah, but they're not. They're not taking caress. 157 00:07:16.439 --> 00:07:18.560 But but did the did Ford pay for any of 158 00:07:18.560 --> 00:07:22.680 the long blocks? No? Wait a minute, comes. 159 00:07:22.360 --> 00:07:25.160 This was released like three years after it happened. It's 160 00:07:25.199 --> 00:07:27.000 had a warrant if them, we're already out of warranty, 161 00:07:27.040 --> 00:07:28.879 so they just released it as a TSB. 162 00:07:29.360 --> 00:07:31.839 And there is a class action lawsuit for joining. 163 00:07:32.160 --> 00:07:34.639 Well, get on it. But you're gonna there's not much 164 00:07:34.680 --> 00:07:36.519 you can do on this one. Christy, I hate telling 165 00:07:36.560 --> 00:07:36.759 you this. 166 00:07:37.480 --> 00:07:38.360 Well, I feel bad. 167 00:07:38.560 --> 00:07:40.720 The guys that so long have been very nice, and 168 00:07:40.800 --> 00:07:41.399 I know they're not. 169 00:07:42.360 --> 00:07:44.879 I didn't know you did business at Phil Long. They suck. 170 00:07:45.040 --> 00:07:47.360 But why isn't the extended warranty taking care of this? 171 00:07:47.959 --> 00:07:48.120 Well? 172 00:07:48.160 --> 00:07:50.360 I think they are, but they're not covering four thousands 173 00:07:50.360 --> 00:07:50.600 of them? 174 00:07:50.920 --> 00:07:52.160 Well why yeah, why aren't? 175 00:07:52.240 --> 00:07:55.600 Why are they taking partial Why are they making a 176 00:07:55.639 --> 00:07:56.759 partial payment on it? 177 00:07:57.279 --> 00:08:03.800 Well, because it says they don't cover nuts, bolts, screws, fluids, taxes, 178 00:08:04.040 --> 00:08:06.759 and the only pay guys like, wait. 179 00:08:06.639 --> 00:08:08.279 A minute, wait a minute, wait a minute, But they're 180 00:08:08.399 --> 00:08:11.920 going to pay for the long block right right, Well 181 00:08:11.959 --> 00:08:14.000 you can't. Then where are you getting the four thousand 182 00:08:14.040 --> 00:08:16.879 dollars difference? I don't trust the shop? Where what shop 183 00:08:16.920 --> 00:08:17.199 are you a? 184 00:08:17.480 --> 00:08:19.879 That's going to be a different instance side that labor price. Yeah, 185 00:08:19.920 --> 00:08:21.959 the labor is going to come at least half of that. 186 00:08:22.639 --> 00:08:24.800 Wait a minute, wait a minute, wait a minute. Are 187 00:08:24.839 --> 00:08:27.439 you saying they're going to pay for the long block 188 00:08:27.800 --> 00:08:32.600 but not the gaskets and the attachments, the hardware, and 189 00:08:32.639 --> 00:08:35.720 they're paying one twenty five for labor? And how much 190 00:08:35.840 --> 00:08:37.799 is labor? How much you guys get an hour? 191 00:08:37.879 --> 00:08:40.080 Well, good dealer, where it's at, it's probably to twenty 192 00:08:40.120 --> 00:08:41.799 five an hour, and it's probably. 193 00:08:41.559 --> 00:08:44.320 Too you know what, Christy, I would take it out. 194 00:08:44.399 --> 00:08:46.679 I would take it. Where do you have it right now? 195 00:08:47.320 --> 00:08:50.039 It's so long and it's done, it's ready to pick up. 196 00:08:50.279 --> 00:08:53.440 Well, sorry, you know what, that's your big problem, Phil 197 00:08:53.440 --> 00:08:55.120 Long I would have told you to get it away, 198 00:08:55.120 --> 00:08:57.720 from Phill Long as far as you can. In my opinion, 199 00:08:57.759 --> 00:09:01.279 Phil Long sucks. I wouldn't touch Phil Long. It used 200 00:09:01.279 --> 00:09:04.320 to be a good dealer. No more, sorry on it. 201 00:09:04.399 --> 00:09:05.840 I just bought it there for the service. 202 00:09:05.919 --> 00:09:10.159 Yeah, that's what I'm saying. Wrong, wrong, wrong thing to do. Okay, 203 00:09:10.759 --> 00:09:13.600 I mean I don't it's done. It's done. I don't 204 00:09:13.600 --> 00:09:15.200 think you're going to get forward to pay for this. 205 00:09:15.480 --> 00:09:18.159 They're not going to pay for this. They didn't even 206 00:09:18.240 --> 00:09:18.919 pay for it for. 207 00:09:18.960 --> 00:09:22.039 Other people with the class action lasting. I make it 208 00:09:22.120 --> 00:09:23.000 something eventually. 209 00:09:23.360 --> 00:09:26.039 I hope you do. I really hope you do. This 210 00:09:26.360 --> 00:09:29.759 is a great lesson on why you get a car 211 00:09:29.919 --> 00:09:34.799 checked out before you buy it? Hey, how many times 212 00:09:34.799 --> 00:09:37.440 do I say that in any given day? How many times? 213 00:09:37.879 --> 00:09:38.039 Uh? 214 00:09:38.120 --> 00:09:40.639 Three? Oh? Three seven one three talk seven one three 215 00:09:40.759 --> 00:09:43.799 eight two five five. Frank Durand in the real Estate Man. 216 00:09:43.919 --> 00:09:46.159 He is the man to give you a price on 217 00:09:46.200 --> 00:09:48.519 your home, on what it will sell for, what you 218 00:09:48.559 --> 00:09:52.000 will net, what you can buy. And remember Frank knows 219 00:09:52.039 --> 00:09:56.120 the market, he sells more, and he sells faster. Frank 220 00:09:56.240 --> 00:10:03.720 Duran the real Estate Man. Dot com go with a 221 00:10:03.799 --> 00:10:07.320 sure thing Denver's Best Rufer Excel roofing dot com. You 222 00:10:07.360 --> 00:10:13.120 don't pay a cent until you're contenth time for an 223 00:10:13.159 --> 00:10:17.360 insurance check up free, no obligation. Comparison call Compass Insurance 224 00:10:17.519 --> 00:10:20.559 paying too much your coverage at dozens of insurance companies 225 00:10:20.639 --> 00:10:23.240 find out now three oh three seven seven to one help. 226 00:10:23.399 --> 00:10:26.039 You'll think you're his only customer when you choose Frank 227 00:10:26.120 --> 00:10:28.559 durand the real estate Man dot com to list your 228 00:10:28.559 --> 00:10:31.759 home with Remax Alliance three oh three nine two zero 229 00:10:31.840 --> 00:10:37.879 sixteen twenty two. Hi Tom Martine here three oh three 230 00:10:39.159 --> 00:10:41.960 seven one three talk three all three seven one three 231 00:10:43.000 --> 00:10:46.440 a two five five. Welcome to the show. Let's talk. Hey, 232 00:10:47.919 --> 00:10:51.559 so we have let me just get to the questions here. 233 00:10:52.440 --> 00:10:54.320 Give us a call at three oh three seven one 234 00:10:54.360 --> 00:10:57.679 three a two five five. We have Joseph has an 235 00:10:57.679 --> 00:11:01.360 issue with Home Depot. Joseph of what's going on? 236 00:11:02.159 --> 00:11:05.960 Well, it all started last Friday when I made a 237 00:11:05.960 --> 00:11:09.080 call to Home Depot to have a load of paletts, 238 00:11:09.200 --> 00:11:12.000 three palelets of pellets and a pellet stove. Well it 239 00:11:12.080 --> 00:11:13.159 happened on the sixteenth. 240 00:11:13.200 --> 00:11:16.840 I may wait wait, they sell pellets for stoves there, Yeah, 241 00:11:16.879 --> 00:11:18.480 they do, okay. 242 00:11:18.080 --> 00:11:21.240 And what happened they do now? But they had to 243 00:11:21.279 --> 00:11:23.840 be special ordered, I guess because they didn't have them. 244 00:11:23.879 --> 00:11:28.399 And okay, well, anyway, I was ordering a stove and 245 00:11:28.559 --> 00:11:31.159 six pounds of pellets for the winter up here in 246 00:11:32.159 --> 00:11:35.639 Colorado because where I live at. Well, anyway, I was 247 00:11:35.639 --> 00:11:39.559 making my order and I had reiterated to the salesperson, 248 00:11:40.000 --> 00:11:44.200 make sure that you have everything correct on the delivery. 249 00:11:44.240 --> 00:11:47.519 I need to talk to the driver before they do 250 00:11:47.720 --> 00:11:52.440 the drop because one driveway won't work. The other driveway 251 00:11:52.919 --> 00:11:55.559 you need to go to to bring them on your 252 00:11:55.600 --> 00:12:00.360 forkliff to the front porch by the house. So I 253 00:12:00.519 --> 00:12:04.120 asked her seven or eight times, do you got the 254 00:12:04.320 --> 00:12:07.679 order right? She goes, oh, yeah, we got the order right. Well, 255 00:12:07.960 --> 00:12:11.200 they didn't get the order right. They transposed one number 256 00:12:11.240 --> 00:12:17.240 in the phone number, and they have basically denied it. 257 00:12:17.960 --> 00:12:20.799 They tried to blame ship it back on to me, 258 00:12:21.360 --> 00:12:25.159 saying that it was my fault and all relied on 259 00:12:25.320 --> 00:12:29.759 the one person taking the order that a sixth instead 260 00:12:29.799 --> 00:12:33.799 of a five. The driver never called. I have six 261 00:12:34.000 --> 00:12:38.519 thousand pounds of pellets at the bottom of the hill 262 00:12:38.639 --> 00:12:40.919 from my driveway, sitting down by the road. 263 00:12:41.279 --> 00:12:44.919 Let me ask you, somebody, Joseph, if if they went 264 00:12:44.960 --> 00:12:48.000 to the other driveway. They could have gotten up there, They. 265 00:12:47.919 --> 00:12:48.799 Could have drove right in. 266 00:12:49.159 --> 00:12:51.279 Got a problem, But what was wrong with the place 267 00:12:51.320 --> 00:12:51.720 they went? 268 00:12:52.840 --> 00:12:55.440 Well, there are two driveways in Yeah them is kind 269 00:12:55.440 --> 00:12:58.399 of almost almost almost had a forty degree angle. 270 00:12:58.399 --> 00:13:01.360 Go oh, I get it first, won't drive up that 271 00:13:01.559 --> 00:13:04.000 so the guy didn't realize he could. Will they come 272 00:13:04.039 --> 00:13:06.360 back and simply drive them? 273 00:13:06.360 --> 00:13:10.000 Well, they won't. They won't. The delivery outfit will not 274 00:13:10.159 --> 00:13:14.039 come back because the phone number on the original slip 275 00:13:15.159 --> 00:13:15.919 was wrong. 276 00:13:16.519 --> 00:13:19.120 Okay, there's not going to be a perfect solution to this, 277 00:13:19.240 --> 00:13:21.480 But what do you I would think they would just 278 00:13:21.519 --> 00:13:22.639 come out and correct it. 279 00:13:22.720 --> 00:13:26.080 But yeah, yeah, that's not that's not going to happen. 280 00:13:26.399 --> 00:13:28.759 Well, Home Depot should take care of this. 281 00:13:29.399 --> 00:13:32.720 Yeah, you buddy, Well they won't. 282 00:13:32.840 --> 00:13:34.000 They won't take care of it. 283 00:13:34.440 --> 00:13:36.559 They started Friday when I ended up the pellets on 284 00:13:36.600 --> 00:13:36.919 the ground. 285 00:13:37.039 --> 00:13:40.200 We have Do we have an angel at home Depot? 286 00:13:40.240 --> 00:13:40.720 We used to? 287 00:13:42.120 --> 00:13:44.679 Well I don't know who which angels there. 288 00:13:44.840 --> 00:13:48.480 But yeah, we do have one, but I don't know 289 00:13:49.639 --> 00:13:52.320 we can reach out. I mean, if they gave the 290 00:13:52.360 --> 00:13:57.440 wrong directions to the drivers, it's pretty clearly their problem 291 00:13:57.559 --> 00:13:59.639 is that what they're saying go through. 292 00:13:59.519 --> 00:14:04.960 The whole thing before all of it, and I called, well, anyway, 293 00:14:05.000 --> 00:14:07.159 they tried it, started to blame ship it back onto me. 294 00:14:07.480 --> 00:14:09.799 Why though, give us their reasoning if you were them, 295 00:14:09.840 --> 00:14:11.879 what are they saying, dude, Oh they're. 296 00:14:11.720 --> 00:14:13.639 Saying the driveway was impassable. 297 00:14:13.960 --> 00:14:16.639 Well, I know, but that did you tell them? I know? 298 00:14:16.799 --> 00:14:20.200 But did you tell them that you gave instructions for 299 00:14:20.240 --> 00:14:21.440 the other driveway? 300 00:14:22.440 --> 00:14:25.559 I actually said for them to call from Divide, you know, 301 00:14:25.639 --> 00:14:28.320 that's twenty five minutes from my house, that I would 302 00:14:28.320 --> 00:14:31.679 be there to guide the driver around to the other driveway. 303 00:14:31.919 --> 00:14:33.399 But I needed to talk to the driver. 304 00:14:33.559 --> 00:14:35.320 But they put the wrong number down. 305 00:14:35.559 --> 00:14:37.360 Right, so anyway, you know, they put the wrong phone 306 00:14:37.440 --> 00:14:39.759 or down. So anyway, the pellets are on the ground. 307 00:14:40.440 --> 00:14:43.360 And uh, I called them, told them they dropped the pellets. 308 00:14:43.559 --> 00:14:45.399 They said, there's nothing going to happen. Nothing's going to 309 00:14:45.480 --> 00:14:49.919 happen all throughout the weekend, come Monday. I called again. 310 00:14:50.039 --> 00:14:56.120 This last Monday, called again and they basically hung up 311 00:14:56.159 --> 00:14:59.320 on me, said hold on, I'll get a manager, and 312 00:14:59.360 --> 00:15:00.879 then they clicked the I. 313 00:15:00.799 --> 00:15:03.720 Think this is on home depot. Home Depot is the 314 00:15:03.720 --> 00:15:06.080 one that gave them the wrong information. This is not 315 00:15:06.240 --> 00:15:08.559 the delivery company's fault. 316 00:15:09.159 --> 00:15:11.639 Wasn't blaming the delivery company. I know it's home people's fault. 317 00:15:12.200 --> 00:15:14.240 Is Home Depot the one that hung up on you? 318 00:15:14.759 --> 00:15:17.360 Oh yeah, they're the ones that keep paying that. Well anyway, 319 00:15:17.960 --> 00:15:20.919 so I need these tellts move. I had to pay 320 00:15:21.240 --> 00:15:23.600 another five hundred and fifty dollars. 321 00:15:23.600 --> 00:15:25.600 Well, you're not going to get it back, bro, You're 322 00:15:25.600 --> 00:15:28.039 not going to get it back. I mean, well, I 323 00:15:28.080 --> 00:15:30.519 think you go to small claims. This is excellent for 324 00:15:30.559 --> 00:15:33.159 small claims court. But I think we could have gotten 325 00:15:33.240 --> 00:15:34.840 Home Depot to do it right. 326 00:15:34.919 --> 00:15:38.000 So they they dropped five hundred dollars off the bill. 327 00:15:39.200 --> 00:15:40.320 They dropped dollars. 328 00:15:40.360 --> 00:15:42.840 Well, then that's that's even steven and which. 329 00:15:42.840 --> 00:15:46.480 The deal man, there's not even steven because I still 330 00:15:46.559 --> 00:15:50.559 end up paying the same amount for the palace as 331 00:15:50.600 --> 00:15:52.600 and there's there's there's. 332 00:15:52.879 --> 00:15:54.919 Yeah, you end up paying the same amount for the 333 00:15:54.919 --> 00:15:57.679 palest hold on. Let me wait, wait, just wait, I 334 00:15:57.720 --> 00:16:01.120 got I got to parse through this, Joseph. If had 335 00:16:01.159 --> 00:16:04.799 they delivered it correctly, how much was the how much 336 00:16:04.879 --> 00:16:05.600 were the pellets? 337 00:16:06.159 --> 00:16:12.240 The old delivery everything was two thousand, like nineteen bucks. 338 00:16:12.360 --> 00:16:16.720 Now that is if they did it correctly, correctly? Right? Okay? 339 00:16:16.759 --> 00:16:18.799 Now did that include your stove? 340 00:16:20.240 --> 00:16:22.759 The show was being Yes, include the stove, but the 341 00:16:22.799 --> 00:16:26.879 stove was on a different delivery status, but it was 342 00:16:27.200 --> 00:16:27.919 supposed to be on. 343 00:16:27.840 --> 00:16:31.919 The same and the stove. Did the stove get done correctly. 344 00:16:32.080 --> 00:16:34.000 Only because I was on top of it? 345 00:16:34.279 --> 00:16:36.799 Okay, Now here's what I want to ask you. So 346 00:16:36.960 --> 00:16:40.600 did they take five hundred dollars off the twenty nineteen 347 00:16:41.879 --> 00:16:43.519 Did they take five hundred off of that? 348 00:16:44.039 --> 00:16:44.440 They did? 349 00:16:45.200 --> 00:16:46.399 Then, then you're even. 350 00:16:47.200 --> 00:16:49.519 No, I'm not even I'm still out my cash, my 351 00:16:49.679 --> 00:16:55.080 five hundred bucks, another five hundred, so I'm not bro Wait. 352 00:16:54.919 --> 00:16:58.159 A minute, guys in the studio, am I going crazy? 353 00:16:58.440 --> 00:17:01.960 Do you spend five hundred and instead of paying them 354 00:17:02.320 --> 00:17:06.680 them twenty nineteen, they're giving you credit for that five hundred, 355 00:17:07.039 --> 00:17:07.359 But I. 356 00:17:07.319 --> 00:17:10.200 Had to pay somebody else to move them five hundred bucks. 357 00:17:10.359 --> 00:17:13.759 Oh man, we can't talk to him. He doesn't understand. 358 00:17:14.079 --> 00:17:16.720 I there's what do you do to make someone understand? 359 00:17:16.839 --> 00:17:20.279 Let me explain this to you. You were allotted twenty 360 00:17:20.440 --> 00:17:23.680 nineteen for this job. Had they done it correctly? I 361 00:17:23.759 --> 00:17:26.799 get it. You spent an extra five hundred to get 362 00:17:26.839 --> 00:17:29.799 him to move it. I get it that extra five 363 00:17:29.920 --> 00:17:32.799 hundred you paid out of your pocket, but instead of 364 00:17:32.839 --> 00:17:36.680 paying home Depot twenty nineteen, you only had to pay 365 00:17:36.680 --> 00:17:40.920 them fifteen hundred. So you are even, right. 366 00:17:40.880 --> 00:17:43.720 Well, I get to time, even, I get to i'me even, 367 00:17:43.799 --> 00:17:44.519 I understand that. 368 00:17:44.839 --> 00:17:45.759 Then what do you want me? 369 00:17:45.920 --> 00:17:49.160 I was treated by the employees, Well, then. 370 00:17:49.160 --> 00:17:51.680 Just say you think you deserve more than a five 371 00:17:51.759 --> 00:17:54.960 hundred dollars discount. But don't tell me you're not even. 372 00:17:55.680 --> 00:18:00.000 No, no, no, no, I I am well not even. 373 00:18:00.240 --> 00:18:04.240 It was actually five hundred and fifty dollars. But that's 374 00:18:04.319 --> 00:18:07.559 I mean, the money is irregardless. It was the way 375 00:18:07.640 --> 00:18:08.839 that these home gepots. 376 00:18:09.359 --> 00:18:11.160 You get it, hey bucks, if he moves on to 377 00:18:11.200 --> 00:18:14.119 the next call, No, okay, Joseph, I'm sorry man, this 378 00:18:14.279 --> 00:18:16.599 is what I call a no issue. I'm sorry. I 379 00:18:16.680 --> 00:18:20.240 know you're upset. Okay, the home Depot screwed up. They 380 00:18:20.240 --> 00:18:23.160 gave you five hundred dollars off the bill. Maybe you 381 00:18:23.240 --> 00:18:26.079 tell them you want another fifty off the belt. Look it, No, 382 00:18:26.160 --> 00:18:28.359 this is this is what I call a nothing burger. 383 00:18:28.799 --> 00:18:31.759 Not because you don't have a gripe. I know you do, 384 00:18:32.079 --> 00:18:34.640 and I know you were frustrated. I know that it 385 00:18:34.720 --> 00:18:37.480 really pissed you off. I get all of it, all 386 00:18:37.519 --> 00:18:41.319 of it. I get it, Okay, I really do, but please, 387 00:18:41.440 --> 00:18:46.559 please please, this is yeah, no, no, this is something 388 00:18:46.599 --> 00:18:51.920 that you need to really really stop. I mean, you're 389 00:18:52.000 --> 00:18:54.920 you're expending too much energy on it. Uh three oh 390 00:18:55.000 --> 00:18:58.079 three seven one three eight two five five Real quick, Sandy, 391 00:18:58.519 --> 00:19:00.799 you have an issue with a two thousands sixteen Honda 392 00:19:01.079 --> 00:19:05.519 HRV transmission. By the way, just quickly, Jeff, what kind 393 00:19:05.559 --> 00:19:09.400 of transmission is that? Kimera transmission? That's a CVT Okay? 394 00:19:09.400 --> 00:19:11.519 And is it a how many miles on this, Sandy? 395 00:19:12.559 --> 00:19:14.839 It has about eighty five to ninety thousand? 396 00:19:14.920 --> 00:19:16.400 I believe do they do? 397 00:19:16.480 --> 00:19:18.039 They've trouble that soon. 398 00:19:18.440 --> 00:19:20.880 Yeah, Handa has had enough problems with it. They've actually 399 00:19:20.880 --> 00:19:24.039 extended the warranty on them where they're covered for seven 400 00:19:24.079 --> 00:19:26.160 years or one hundred and fifty thousand, depending on then. 401 00:19:27.200 --> 00:19:27.359 Eric. 402 00:19:27.359 --> 00:19:29.559 Okay, hold on and we'll come right back to you 403 00:19:29.599 --> 00:19:32.559 on this, Okay. I'm Tom Martinez. 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Hi Tom Martino here, Welcome to the show. 419 00:20:32.359 --> 00:20:35.799 Three all three step and one three talk seven one 420 00:20:35.799 --> 00:20:40.720 three eight two five five Sandy, let's talk now, go ahead. 421 00:20:40.880 --> 00:20:43.720 So you have eighty something thousand miles. Let's talk about it. 422 00:20:43.799 --> 00:20:45.720 When did you buy this sixteen? Was it used? 423 00:20:46.720 --> 00:20:51.200 It was in twenty sixteen, brand new? Uh paid it off? Yeah, 424 00:20:51.240 --> 00:20:55.119 we paid it off anyway. The transmission went out like 425 00:20:55.160 --> 00:20:57.559 a month ago. At least, I'm ninety nine percent sure 426 00:20:57.720 --> 00:21:02.400 it's the transmission went out. My husband called a dealer. 427 00:21:02.720 --> 00:21:05.519 They said that the seven year, one hundred and fifty 428 00:21:05.599 --> 00:21:08.440 thousand mile, we're in your eight, so that they won't 429 00:21:08.440 --> 00:21:12.039 include us, but won't include you. 430 00:21:12.119 --> 00:21:16.480 And what won't won't include you in what warranty? Yeah? 431 00:21:16.480 --> 00:21:19.319 In the warranty repair? I guess the CBTs had a 432 00:21:19.359 --> 00:21:21.440 transmission issue. 433 00:21:23.839 --> 00:21:27.039 Okay, Jeff? Was there a special extension of the warranty? 434 00:21:27.119 --> 00:21:29.759 Yeah, the sixteenth through nineteens they had enough problems with 435 00:21:29.799 --> 00:21:32.960 them pretty much were built failure, so they extended the. 436 00:21:32.960 --> 00:21:36.200 Sare are you just outside of that extended warranty? 437 00:21:37.200 --> 00:21:38.640 Yeah, we're in your eight. 438 00:21:40.920 --> 00:21:46.160 And they went to how long seven? Ah? Damn it? 439 00:21:47.920 --> 00:21:51.400 So my question is is it has a lot of 440 00:21:51.440 --> 00:21:52.279 hail damage? 441 00:21:52.319 --> 00:21:52.960 Also that? 442 00:21:53.799 --> 00:21:58.680 But so my question is this worth fixing and driving 443 00:21:58.759 --> 00:21:59.920 and keeping. 444 00:22:01.079 --> 00:22:01.640 Their quote? 445 00:22:01.880 --> 00:22:04.440 That's more that Now this is more of a math 446 00:22:04.559 --> 00:22:09.680 question versus the mission. If you're not going to resell it, 447 00:22:10.880 --> 00:22:13.039 then yes, and you want to keep it till the 448 00:22:13.039 --> 00:22:16.720 wheels go off. I'll ask these guys what they think. 449 00:22:16.799 --> 00:22:19.359 But if you're going to try to sell it and 450 00:22:19.359 --> 00:22:22.240 it has hal damage, you never got the hel damage fixed? 451 00:22:22.279 --> 00:22:23.839 Did you get paid for the hell damage? 452 00:22:24.359 --> 00:22:24.759 I did? 453 00:22:24.799 --> 00:22:26.759 I got paid for the hail damage, and it was 454 00:22:26.839 --> 00:22:30.319 how much almost it was it was like ten grand, 455 00:22:30.599 --> 00:22:31.680 like four years ago. 456 00:22:32.079 --> 00:22:34.440 But we had the well, okay, and how much is 457 00:22:34.480 --> 00:22:35.519 the trendy going to cost? 458 00:22:36.599 --> 00:22:40.440 They're saying sixty five hundred to eight thousand, So. 459 00:22:40.480 --> 00:22:42.960 You're still ahead four grand with hail damage. So it's 460 00:22:43.000 --> 00:22:47.079 like getting a car with hail damage for a four 461 00:22:47.079 --> 00:22:50.000 thousand dollars discount. Are you going to wake to a car? 462 00:22:50.200 --> 00:22:50.599 I would. 463 00:22:50.640 --> 00:22:53.039 I would keep it and drive it. I drive for 464 00:22:53.119 --> 00:22:55.519 a living, so I don't care what my car looks like. 465 00:22:55.799 --> 00:22:58.000 But guys weigh in on it, I would keep it. 466 00:22:58.079 --> 00:23:01.799 She got ten she's already gotten grand. It needs a tranny. 467 00:23:01.920 --> 00:23:03.880 She's not going to get much money for it. She 468 00:23:04.000 --> 00:23:07.160 puts sixty five in, she's still thirty five hundred bucks ahead. 469 00:23:07.279 --> 00:23:08.279 What do you guys thinks? 470 00:23:08.279 --> 00:23:10.680 It's still the rest of us mechanically sound. There's no 471 00:23:10.759 --> 00:23:12.599 reason not to stay in that vehicle. With the cost 472 00:23:12.599 --> 00:23:15.240 of replacement on that thing, I mean, you're going to 473 00:23:15.279 --> 00:23:17.079 be way upside down you try to turn it around. 474 00:23:17.319 --> 00:23:20.039 Yeah, And you can always call American Honda. Sometimes they'll 475 00:23:20.039 --> 00:23:21.559 come out if you're right on the edge of that 476 00:23:21.599 --> 00:23:23.720 warranty and they'll like do fifty to fifty with you. 477 00:23:24.279 --> 00:23:26.440 So if you can get American Honda's number, you can 478 00:23:26.480 --> 00:23:28.079 look it up a lot of times they'll come out 479 00:23:28.079 --> 00:23:29.839 and help you as long as they can prove that 480 00:23:29.880 --> 00:23:31.680 the damage is the same as what the warranty's for. 481 00:23:33.079 --> 00:23:35.799 Okay, awesome, thank you guys. 482 00:23:36.039 --> 00:23:39.039 Yeah, let us know what happens. I would love to know, 483 00:23:40.519 --> 00:23:43.079 because you know, it's good to hear this stuff. But 484 00:23:43.160 --> 00:23:45.480 I don't think you'll be you'll be out And Kevin, 485 00:23:45.559 --> 00:23:46.680 do you deal those trannies? 486 00:23:46.839 --> 00:23:48.359 We do them all the time. Yeah, we get them 487 00:23:48.440 --> 00:23:50.519 right from Honda, so yeah, and do. 488 00:23:50.480 --> 00:23:51.319 You do them, Jeff? 489 00:23:52.119 --> 00:23:54.000 Yeah, we don't see too many of the Hondas when 490 00:23:54.039 --> 00:23:56.720 we definitely get flooded more with the Nissans, but they 491 00:23:56.759 --> 00:23:57.599 come through with their own pace. 492 00:23:57.759 --> 00:23:59.359 Sandy, where do you live. 493 00:24:00.640 --> 00:24:03.000 I'm me in Centennial like Southeast Therora. 494 00:24:04.240 --> 00:24:07.599 You're yeah, you're right near Jeff Kimmer Kimmer Transmission Jordan 495 00:24:07.680 --> 00:24:10.960 and a Rapo. See. Not just getting it done, but 496 00:24:11.079 --> 00:24:13.440 getting it done correctly and honestly is important. 497 00:24:14.119 --> 00:24:16.240 So and that's if she is going to get a 498 00:24:16.279 --> 00:24:18.160 cover under warranty at all, though, she is going to 499 00:24:18.200 --> 00:24:19.000 have to deal with Honda. 500 00:24:20.359 --> 00:24:23.319 Yeah, if it's under warranty, but if she's paying look 501 00:24:23.359 --> 00:24:27.400 at Transmissions Denver dot Com. Thanks, let's go back to Scott. 502 00:24:27.480 --> 00:24:29.599 I remember this call from earlier I didn't take. I 503 00:24:29.640 --> 00:24:32.880 think it was yesterday on Amazing Moves. I'm pretty I'm 504 00:24:32.880 --> 00:24:37.359 pretty sure that's what I'm thinking. Anyway, Scott, what's going on? 505 00:24:37.599 --> 00:24:42.519 Yeah, that's exactly it. Hey, Tom, I appreciate you talking 506 00:24:42.519 --> 00:24:43.000 to me with this. 507 00:24:43.319 --> 00:24:45.720 So in May, I. 508 00:24:45.759 --> 00:24:49.920 Engaged with Amazing Moves to move my house and unfortunately 509 00:24:49.920 --> 00:24:55.400 they dropped my refrigerator. I had paid five dollars for 510 00:24:55.519 --> 00:24:58.599 the full replacement value if something was damaged. 511 00:24:59.279 --> 00:25:00.680 Oh you did? They have been. 512 00:25:00.559 --> 00:25:05.559 Incredibly I did, but they're not honoring it. This is problem? 513 00:25:05.839 --> 00:25:06.519 Why so? 514 00:25:07.480 --> 00:25:13.160 Yeah, why DIDIC claim and they're why are they not 515 00:25:13.200 --> 00:25:13.640 honoring it? 516 00:25:14.559 --> 00:25:18.000 Yeah? What do I mean? They give you a reason, 517 00:25:18.079 --> 00:25:22.920 don't they? And I've never heard of full replacement coverage 518 00:25:22.960 --> 00:25:25.680 with a move. I've never heard of full replacement. I've 519 00:25:25.720 --> 00:25:29.920 heard of ACV. Are you sure you had full replacement coverage? 520 00:25:31.400 --> 00:25:35.319 Yeah, it's actually called full replacement valuation and they will 521 00:25:35.359 --> 00:25:39.680 either replace it or fix it as new. Okay, I 522 00:25:39.720 --> 00:25:44.119 think the issue is refrigerator was worth twenty eight hundred 523 00:25:44.119 --> 00:25:46.160 when I purchased it, and it was only like two 524 00:25:46.240 --> 00:25:50.599 years old, might have been three years old actually, And 525 00:25:50.720 --> 00:25:52.279 I think they don't want to be out the money. 526 00:25:52.400 --> 00:25:53.559 I'm pretty sure they still do. 527 00:25:53.599 --> 00:25:56.519 They not want to pay anything. Are they offering you zero? 528 00:25:58.119 --> 00:25:59.480 Let's call up these fools. 529 00:25:59.480 --> 00:26:01.160 Man tried paying me. 530 00:26:01.279 --> 00:26:03.440 You know, American Moves, by the way, used to be 531 00:26:03.480 --> 00:26:06.559 American Moves used to be a pretty good company. I mean, 532 00:26:06.640 --> 00:26:08.119 are you talking to Marshall? 533 00:26:10.920 --> 00:26:12.279 I am not talking to Marshall. 534 00:26:12.559 --> 00:26:15.599 I started off talking with somebody at their claims by 535 00:26:15.640 --> 00:26:19.079 the name of Larissa, and then finally, after a lot 536 00:26:19.079 --> 00:26:24.079 of complaining and calling trying to talk to managers, I 537 00:26:24.119 --> 00:26:26.160 got a hold of her manager by the lady by 538 00:26:26.200 --> 00:26:29.680 the name of Stasty, and she has pretty much shut 539 00:26:29.720 --> 00:26:30.119 me down. 540 00:26:31.200 --> 00:26:32.640 Hey how about sooner station. 541 00:26:34.720 --> 00:26:37.240 Nope, well I can try and do that. 542 00:26:37.640 --> 00:26:39.039 I was really I think you'll win. 543 00:26:39.160 --> 00:26:40.160 Not outside of that. 544 00:26:41.160 --> 00:26:43.119 I know we're gonna call him. I'd like, we're gonna 545 00:26:43.119 --> 00:26:45.880 call policies written. Can you send us a copy of 546 00:26:45.880 --> 00:26:48.240 that warranty or guarantee or whatever it is? 547 00:26:50.680 --> 00:26:56.319 Happy to do that, yes, okay. 548 00:26:56.039 --> 00:26:59.440 Listen, yeah, dad, And I'd like Kelly to try to 549 00:26:59.480 --> 00:27:02.000 reach out to the owner Marshall, if he even still 550 00:27:02.000 --> 00:27:02.440 owns it. 551 00:27:02.960 --> 00:27:08.720 I wonder if they will paying I wonder if they sold. 552 00:27:11.519 --> 00:27:14.119 Hold on man, We're gonna have uh, we're gonna get 553 00:27:14.119 --> 00:27:17.519 the information. Three oh three seven one three A two 554 00:27:17.559 --> 00:27:22.519 five five. Compass Insurance. Today's car day. Let's talk insurance. 555 00:27:22.759 --> 00:27:25.000 They'll give you a quote on the phone, or they'll 556 00:27:25.000 --> 00:27:27.079 give you an insurance checkup to let you know if 557 00:27:27.079 --> 00:27:29.599 you're paying too much, too little, if you're being treated 558 00:27:29.640 --> 00:27:32.519 fairly and they're really honest, and we'll tell you if 559 00:27:32.559 --> 00:27:35.400 you have a great deal. It's a great insurance checkup. 560 00:27:35.440 --> 00:27:42.319 Three oh three nine nine six nine. Go with a 561 00:27:42.359 --> 00:27:45.920 sure thing Denver's best roofer Excel Roofing dot com. You 562 00:27:45.920 --> 00:27:51.680 don't pay a cent until you're content. Time for an 563 00:27:51.720 --> 00:27:55.960 insurance checkup free, no obligation. In comparison, call Compass Insurance. 564 00:27:56.119 --> 00:27:59.119 Paying too much your coverage at dozens of insurance companies 565 00:27:59.200 --> 00:28:01.799 find out now three three seven seven to one help. 566 00:28:01.960 --> 00:28:04.599 You'll think you're his only customer when you choose Frank 567 00:28:04.680 --> 00:28:07.119 durand the real estate Man dot com to list your 568 00:28:07.160 --> 00:28:10.319 home with Remax Alliance three all three nine two zero 569 00:28:10.400 --> 00:28:20.200 sixteen twenty two. Hi Tom Martine, you're troubleshooter three O 570 00:28:20.319 --> 00:28:24.039 three seven one three talk seven one three eight two 571 00:28:24.119 --> 00:28:28.599 five five. Let's uh, let's go back to the phones 572 00:28:28.640 --> 00:28:33.000 and solve some problems. This amazing moves did. We're gonna 573 00:28:33.000 --> 00:28:35.680 wait on a copy on that. And now we're going 574 00:28:35.680 --> 00:28:40.799 to roxy about a twenty seventeen Lexus GX four sixty. 575 00:28:41.559 --> 00:28:45.319 I'm not quite familiar with that roxy. What's going on? 576 00:28:46.359 --> 00:28:52.240 Hi, Tom? Just curious. I'm looking to purchase this Lexus 577 00:28:52.400 --> 00:28:58.920 twenty seventeen and if you guys had any okay kenyons 578 00:28:59.000 --> 00:28:59.359 of it? 579 00:28:59.720 --> 00:29:03.119 In general, guys, give the rundown before we even talk 580 00:29:03.160 --> 00:29:06.200 about the buying process. Let's give a rundown of the 581 00:29:06.279 --> 00:29:09.559 seventeen Lexus GX four sixty. Guys, what what do you think? 582 00:29:09.640 --> 00:29:10.000 All of you? 583 00:29:10.839 --> 00:29:11.240 Overall? 584 00:29:11.319 --> 00:29:13.359 Is a pretty gouch darned good vehicle. One of the 585 00:29:13.359 --> 00:29:15.519 bigger problems you have with the toilet a Lexis brand 586 00:29:15.599 --> 00:29:19.200 right now is the availability of parts. So definitely make 587 00:29:19.200 --> 00:29:21.039 sure to get that thing checked out before you buy it. 588 00:29:21.079 --> 00:29:23.640 Make sure you don't have something looming that could leave 589 00:29:23.640 --> 00:29:25.000 that car in your driveway for a while. 590 00:29:25.279 --> 00:29:29.920 Well, okay yo, but the car itself, well itself, I 591 00:29:29.920 --> 00:29:33.200 think it's solid, it's a great car. How many miles 592 00:29:33.200 --> 00:29:34.720 on it? 593 00:29:34.720 --> 00:29:36.160 It's one hundred and twenty? 594 00:29:37.000 --> 00:29:38.400 Okay, now that changes things. 595 00:29:38.480 --> 00:29:39.680 Let's a little to hide for that car. 596 00:29:40.039 --> 00:29:42.960 That's a little twenty even for twenty seventeen. 597 00:29:43.400 --> 00:29:46.680 Yeah, figure like, well, no matter what year it is, 598 00:29:46.839 --> 00:29:51.119 no matter what year it is, it's really the miles 599 00:29:51.119 --> 00:29:53.519 that put. You know, now, it's better if the miles 600 00:29:53.559 --> 00:29:56.720 are spread out over years. But then some people say 601 00:29:56.720 --> 00:29:59.599 they'd rather have newer with higher milage than older with 602 00:29:59.640 --> 00:30:02.440 lower mine. You know, I don't even know that balance. 603 00:30:02.759 --> 00:30:04.759 I don't even know what's true. Guys, what would you 604 00:30:04.839 --> 00:30:09.559 rather have given the same vehicle, a newer model with 605 00:30:09.720 --> 00:30:13.720 higher miles or lower miles in an older one? A 606 00:30:13.759 --> 00:30:16.480 lot of go ahead, lower for me, lower for me, 607 00:30:16.640 --> 00:30:17.000 A lot of. 608 00:30:17.000 --> 00:30:19.359 It's is really going to depend, though, on what you 609 00:30:19.359 --> 00:30:21.559 can track back as far as mats records and what 610 00:30:21.559 --> 00:30:22.599 they've actually repaired. 611 00:30:22.960 --> 00:30:24.759 What are they trying to sell us? What's the price 612 00:30:24.839 --> 00:30:25.119 on this. 613 00:30:25.079 --> 00:30:28.839 One twenty five twenty five thousands? 614 00:30:29.400 --> 00:30:32.200 Well, have you looked around and seen at that price? 615 00:30:32.279 --> 00:30:32.720 What is it? 616 00:30:34.079 --> 00:30:38.000 I've looked at two places and they've both been comparable. 617 00:30:39.599 --> 00:30:41.680 Yeah, I'm seeing I think the biggest, you know, were 618 00:30:41.720 --> 00:30:44.400 my best sources, and I don't have any qualms about it. 619 00:30:44.440 --> 00:30:48.200 The Lexus cars dot com man, they're really really good 620 00:30:48.200 --> 00:30:53.640 at pricing. Okay, yeah, but I just want to I 621 00:30:53.799 --> 00:30:59.279 just want to know. Did you have it checked out? 622 00:31:00.200 --> 00:31:00.440 Yes? 623 00:31:01.240 --> 00:31:01.720 By who? 624 00:31:03.480 --> 00:31:05.119 By our friend mechanic? 625 00:31:06.039 --> 00:31:08.319 When you say a friend mechanic, tell me what he did? 626 00:31:09.599 --> 00:31:17.160 He he looked up under under the car, and he 627 00:31:17.519 --> 00:31:19.759 you know, it's basically, well. 628 00:31:19.680 --> 00:31:23.079 He looked up under the car. Okay, hold on, what 629 00:31:23.160 --> 00:31:27.680 did did he Did he do a compression test? No? 630 00:31:27.759 --> 00:31:30.240 Did he did he check tail pipe emissions? 631 00:31:32.240 --> 00:31:32.319 No? 632 00:31:33.160 --> 00:31:35.559 Okay? What did he do? He looked up under the car? 633 00:31:35.799 --> 00:31:37.720 I could do that. What did he charge you for it? 634 00:31:38.839 --> 00:31:39.400 He didn't? 635 00:31:40.160 --> 00:31:44.279 Yeah, you didn't get that car checked out? Dere Okay, Well, 636 00:31:44.359 --> 00:31:46.680 I mean, do you really know? I'm not I'm not 637 00:31:46.720 --> 00:31:48.759 trying to give you a hard time. Do you really 638 00:31:48.839 --> 00:31:53.039 think that he gave you that he gave you a 639 00:31:53.160 --> 00:31:58.640 check checked? You really feel confident? What's that? 640 00:32:00.079 --> 00:32:01.279 The Toyota mechanic? 641 00:32:01.519 --> 00:32:04.559 I don't care. He's not God. I mean, I mean, 642 00:32:04.599 --> 00:32:07.240 what I'm what I'm saying is, how could he tell 643 00:32:07.319 --> 00:32:10.640 what's going on inside that engine by looking underneath? How 644 00:32:10.640 --> 00:32:12.160 can he tell? You? Tell me? 645 00:32:13.720 --> 00:32:13.960 Now? 646 00:32:14.000 --> 00:32:18.519 He now, we are aware of a gasket, a timing 647 00:32:18.759 --> 00:32:23.359 cover gasket that is a pain in you know, quote 648 00:32:23.559 --> 00:32:30.200 unquote pain in the whatever. All right, so that's a 649 00:32:30.240 --> 00:32:33.480 big Listen he said, it's not leaking. 650 00:32:34.400 --> 00:32:39.640 Oh my god. Okay, listen, listen, listen. Roxy, do me 651 00:32:39.680 --> 00:32:42.240 a favor. When you buy it based on a guy 652 00:32:42.279 --> 00:32:45.960 that looked underneath and you feel that you've done enough 653 00:32:46.119 --> 00:32:49.200 checking out and you end up with a problem, just 654 00:32:49.200 --> 00:32:52.799 don't call back you. No, no, I'm serious. Don't unless 655 00:32:52.880 --> 00:32:55.920 you get a thorough, true, Unless you thoroughly get a 656 00:32:56.000 --> 00:33:00.880 true pre buy inspection of that car. You're fully now 657 00:33:00.920 --> 00:33:04.160 the price you said was how much? Twenty five? That 658 00:33:04.319 --> 00:33:09.319 is way that is way way high for that car, 659 00:33:09.680 --> 00:33:13.759 way high. On cars dot com, they're all day long 660 00:33:14.119 --> 00:33:19.720 with way less miles for that price. Okay, so it's 661 00:33:19.799 --> 00:33:22.440 not a good price, and you didn't get it checked 662 00:33:22.440 --> 00:33:25.359 out even though you know someone who looked underneath it. 663 00:33:25.519 --> 00:33:28.000 Three all three seven one three talks seven one three 664 00:33:28.079 --> 00:33:32.039 eight two five five you know, never mind, this sucks. 665 00:33:32.240 --> 00:33:35.799 Did we get the contract from uh the ed? Did 666 00:33:35.799 --> 00:33:38.400 we get this warranty that the insurance that he bought 667 00:33:38.400 --> 00:33:43.759 from Amazing moves yet in our email anyway three O 668 00:33:43.880 --> 00:33:46.400 three seven one three Talks seven one three eight two 669 00:33:46.519 --> 00:33:53.799 five five. Guys, we have a number of people who 670 00:33:53.880 --> 00:33:57.519 do this with used cars. Okay, I want you to 671 00:33:57.559 --> 00:34:01.799 weigh in on it. Okay, go with a sure thing 672 00:34:01.920 --> 00:34:05.200 Denver's best roofer Excel Roofing dot com. You don't pay 673 00:34:05.240 --> 00:34:11.079 a cent until you're content. Wait time for an insurance 674 00:34:11.159 --> 00:34:15.440 checkup free, no obligation comparison call Compass Insurance paying too 675 00:34:15.519 --> 00:34:18.559 much your coverage at dozens of insurance companies find out 676 00:34:18.599 --> 00:34:21.360 now three all three seven seven one help. You'll think 677 00:34:21.360 --> 00:34:23.960 you're his only customer when you choose Frank durand the 678 00:34:24.000 --> 00:34:26.639 real estate Man dot com to list your home with 679 00:34:26.760 --> 00:34:40.920 Remax Alliance three oh three nine two zero sixteen twenty two. 680 00:34:38.280 --> 00:34:44.400 D news. You need that so you don't have run 681 00:34:44.480 --> 00:34:49.400 anxious as we can. Shooter's gonna help. Come. 682 00:34:50.920 --> 00:34:56.760 Six is the Troubleshooter Show. No Tom Martino, Hi Tom 683 00:34:56.840 --> 00:35:00.400 Martino here? Three all three seven one three talks one 684 00:35:00.440 --> 00:35:05.159 three eight two five five. We have our car experts 685 00:35:05.239 --> 00:35:07.400 in the studio today. As you'll see, we got major 686 00:35:07.400 --> 00:35:13.159 Mark Major, and we have Kevin Caulkin and Jesse Schillinger 687 00:35:13.360 --> 00:35:16.840 from Colorado Springs Honest, Accurate Auto and Jeff Thick Kimmer 688 00:35:16.880 --> 00:35:20.800 transmission and welcome to you. All of those streaming can 689 00:35:20.840 --> 00:35:25.960 see those ugly faces and also contrast it with mine. 690 00:35:26.519 --> 00:35:30.039 There all right, By the way, there are no more 691 00:35:30.159 --> 00:35:34.880 superheroes that are trademarked. As far as well, I should 692 00:35:34.920 --> 00:35:40.519 say this, the words are superheroes no longer trademarked. Marvel 693 00:35:40.599 --> 00:35:46.559 and DC got together and they actually trademarked the term superhero. 694 00:35:47.119 --> 00:35:51.119 So people who are doing like you know, little snacks 695 00:35:51.119 --> 00:35:54.480 for kids that call them superheroes or vitamins or anything, 696 00:35:55.239 --> 00:36:00.400 they could not use superhero. But this was challenge lenged 697 00:36:01.480 --> 00:36:07.320 by super Babies, who makes superhero and Superman and not 698 00:36:07.360 --> 00:36:12.519 Superman but superhero stuff, and they argued this should be 699 00:36:12.559 --> 00:36:16.000 more of a generic term than they won. So right now, 700 00:36:16.360 --> 00:36:22.559 I want my preferred pronoun to be superhero. No longer 701 00:36:23.360 --> 00:36:26.880 do I want to be he or they or him. 702 00:36:27.360 --> 00:36:31.400 I want to be superhero. Your majesty would be fine 703 00:36:31.400 --> 00:36:35.079 to either one of those. Okay, so I'm glad that 704 00:36:35.320 --> 00:36:38.280 now we are legally able to use that on this show. 705 00:36:38.880 --> 00:36:44.960 Superhero Tom Martine. Now we got an email about amazing moves. 706 00:36:45.400 --> 00:36:48.239 We got the contract here, Mark, did you look at it? 707 00:36:48.559 --> 00:36:51.559 When the guy called, he said, look, there's an estimate 708 00:36:51.679 --> 00:36:54.719 for services, non binding. And then I'm looking for the 709 00:36:54.800 --> 00:36:58.880 insurance and it just goes through the inventory. But I 710 00:36:58.920 --> 00:37:00.760 don't do you see the insurance on this? 711 00:37:01.039 --> 00:37:05.440 They charged him and says, here's what it says, four movers, 712 00:37:05.519 --> 00:37:10.639 one truck, fuel, search yards of buck, fifteen tape, mattress bag, 713 00:37:11.360 --> 00:37:15.280 stretch wrap, paper pads. Then the next line is full 714 00:37:15.360 --> 00:37:19.119 replacement valuation. And they charged them five hundred dollars for that. 715 00:37:20.159 --> 00:37:23.159 So where are the terms and conditions about it? Says 716 00:37:23.559 --> 00:37:28.519 covers repairs or replacement value of property. The value of 717 00:37:28.599 --> 00:37:33.760 property will be the least of the following, the actual 718 00:37:33.880 --> 00:37:36.880 cash value of the property. Now that that's going to 719 00:37:36.920 --> 00:37:40.639 be the least, right there, the cost of reasonably restoring 720 00:37:40.719 --> 00:37:44.800 that property to its condition before the loss, or the 721 00:37:44.840 --> 00:37:48.800 cost of replacing that property with identically the same. 722 00:37:49.000 --> 00:37:53.800 So this is not this is not replacement. This is 723 00:37:53.880 --> 00:37:57.880 the least of these, and replacement, in my opinion, will 724 00:37:57.920 --> 00:38:01.440 always be the most. The value of the property will 725 00:38:01.480 --> 00:38:04.760 be determined at the time of the loss coverage available 726 00:38:04.800 --> 00:38:08.039 for shipment's value that five thousand through one hundred thousand 727 00:38:08.079 --> 00:38:08.639 and above. 728 00:38:09.280 --> 00:38:12.239 So it's not saying it's not like a homeowner's policy 729 00:38:12.280 --> 00:38:14.280 that's going to buy him something brand new. How I 730 00:38:14.440 --> 00:38:17.920 read it is if that refrigerator is two years old 731 00:38:18.320 --> 00:38:21.239 and it's a Samsung or whatever it is, you got 732 00:38:21.239 --> 00:38:23.800 to figure out what a two year old Samsung's worth. 733 00:38:23.840 --> 00:38:29.239 And that's what they'll exactly exactly. So what did they saying? Well, 734 00:38:29.239 --> 00:38:31.639 that's what I want to find out. Did they make 735 00:38:31.880 --> 00:38:36.440 any kind of an offer? What's soo ever to you? 736 00:38:36.599 --> 00:38:37.639 Any kind of an offer? 737 00:38:39.559 --> 00:38:39.800 Yeah? 738 00:38:39.840 --> 00:38:43.760 So their their comment was that they were trying to 739 00:38:43.800 --> 00:38:49.480 find replacement parts. It's an LG Craft Ice refrigerator. Like 740 00:38:49.559 --> 00:38:51.440 I said, I bought it new for like twenty eight 741 00:38:51.480 --> 00:38:55.400 hundred dollars just over that and they have. 742 00:38:55.480 --> 00:38:56.239 Been fighting it. 743 00:38:56.320 --> 00:38:59.000 They said they need to Scott. Did they ever? I 744 00:38:59.079 --> 00:39:03.280 have one simple question. Did they make you yet an offer? 745 00:39:03.320 --> 00:39:06.400 An offer at Yeah, they made an offer based on 746 00:39:06.480 --> 00:39:10.679 basic liability of sending me two hundred and thirteen dollars. Well, 747 00:39:10.719 --> 00:39:13.480 that's based on sixty cents a pound. And I said 748 00:39:13.519 --> 00:39:14.400 that's not what I. 749 00:39:14.880 --> 00:39:18.559 No, no, no, eight for it's an actual cash value. 750 00:39:18.679 --> 00:39:22.119 I can't see you losing if you get some estimates 751 00:39:22.119 --> 00:39:26.480 from some really good appliance stores like Jensen Appliance, Mile 752 00:39:26.559 --> 00:39:29.920 High Appliance and get some good get get a good 753 00:39:30.119 --> 00:39:33.440 valuation and taking the small claims court for the value. 754 00:39:33.440 --> 00:39:35.679 How do they get around it? They say, the least 755 00:39:35.760 --> 00:39:39.039 of of these options. And if you get an actual 756 00:39:39.119 --> 00:39:43.119 cash value before the loss, what's what's wrong with it? 757 00:39:43.159 --> 00:39:43.519 Do you know? 758 00:39:46.239 --> 00:39:48.639 It's it appears just to be physical. They were carrying 759 00:39:48.639 --> 00:39:49.559 it up the stairs. 760 00:39:49.559 --> 00:39:51.000 Physical or cosmetics. 761 00:39:52.719 --> 00:39:54.199 I'm sorry, cosmetics. 762 00:39:54.199 --> 00:39:56.559 So the front and the you know, the back has 763 00:39:56.639 --> 00:39:58.639 dents on it, but of course that goes against the wall. 764 00:39:58.760 --> 00:40:00.280 Does it work? Does it work? 765 00:40:00.639 --> 00:40:02.960 It's got that it appears too. 766 00:40:03.119 --> 00:40:04.840 I had to moving into a storage unit. 767 00:40:05.360 --> 00:40:09.239 Okay, right, now, here's the deal man. 768 00:40:09.360 --> 00:40:12.199 They owe you something, and I'm surprised they're stonewalling you. 769 00:40:12.519 --> 00:40:14.280 They used to be on the REFERRALSS years ago. I 770 00:40:14.320 --> 00:40:19.280 don't want to get into it. But unfortunately there are 771 00:40:19.400 --> 00:40:24.840 companies that can't seem to sustain good business practices as categories. 772 00:40:25.079 --> 00:40:27.519 One of them are movers. Even when we find a 773 00:40:27.559 --> 00:40:30.760 good one, how long does it last? Mark? When we try, 774 00:40:30.840 --> 00:40:33.159 when we find a good mover. How long does it us? Oh, 775 00:40:33.840 --> 00:40:39.800 we've had some that have lasted. Yeah, but most of 776 00:40:39.840 --> 00:40:42.360 them fade away. I mean, there's no doubt about it. Man. 777 00:40:42.840 --> 00:40:45.119 Well they fade away as far as doing a good job, 778 00:40:45.480 --> 00:40:48.960 or they just fade away. And I would say another 779 00:40:49.039 --> 00:40:53.519 category is appliance repair. We get that's a tough one. Yep, 780 00:40:53.639 --> 00:40:55.480 right now. I think we got a great one. If 781 00:40:55.480 --> 00:40:59.760 he signed up already Roma and we have Jensen, is 782 00:40:59.800 --> 00:41:02.000 that are they still on? I mean they've been on 783 00:41:02.119 --> 00:41:05.840 for a long, long, long, long, long long time. Also, 784 00:41:06.199 --> 00:41:10.079 what other category doesn't la? Oh? Solar category is really bad. 785 00:41:10.800 --> 00:41:15.199 Fortunately we have some good solar people. But you know, 786 00:41:15.639 --> 00:41:18.920 over the years, these are categories that are very difficult 787 00:41:19.599 --> 00:41:23.480 to keep filled with good people. And I would not 788 00:41:23.639 --> 00:41:28.760 recommend if I was moving, I wouldn't recommend amazing moves anymore. Well, 789 00:41:28.760 --> 00:41:31.760 actually they're not well, I shouldn't even say that. They 790 00:41:31.840 --> 00:41:37.719 might be the lesser of evils, but they're not like fye. 791 00:41:37.760 --> 00:41:40.079 As long as they don't drop something, we're. 792 00:41:39.880 --> 00:41:42.400 Not what they Well, hold on, let me ask that then, 793 00:41:42.880 --> 00:41:46.599 because let me ask that, how was the service? Let's 794 00:41:46.599 --> 00:41:49.559 forget about the dropping. Maybe I'm being unfair. How were 795 00:41:49.599 --> 00:41:51.119 they no? 796 00:41:51.760 --> 00:41:55.440 So that they brought out the team of four? If 797 00:41:55.519 --> 00:41:56.960 I remember right, it was a guy by the name 798 00:41:57.000 --> 00:41:58.119 of Myron was the head of it. 799 00:41:58.239 --> 00:42:00.000 But did they do a good job. 800 00:42:00.719 --> 00:42:05.079 That they were great? They completely were okay for dropping this. 801 00:42:05.559 --> 00:42:07.800 No, no, forget about the drop. I want to know, 802 00:42:07.920 --> 00:42:09.440 pretend the drop never happened. 803 00:42:09.440 --> 00:42:10.159 Back office. 804 00:42:10.199 --> 00:42:12.440 Did they pack up or did they just move? 805 00:42:15.440 --> 00:42:15.639 No? 806 00:42:15.880 --> 00:42:17.840 I packed up, they just moved. 807 00:42:18.360 --> 00:42:22.199 And from the team that came out. They were recommended 808 00:42:22.199 --> 00:42:25.039 to me by a friend of mine, and I actually 809 00:42:25.280 --> 00:42:27.039 when I didn't realize they were going to be such 810 00:42:27.039 --> 00:42:29.519 a pain to deal with for this replacement, I actually 811 00:42:29.559 --> 00:42:33.400 recommended them to another person. But then when you start 812 00:42:33.400 --> 00:42:36.920 dealing with their back office, they're miserable. I mean, I've 813 00:42:36.920 --> 00:42:37.760 never been but the. 814 00:42:37.719 --> 00:42:41.039 Guys on the job, the guys on the job was 815 00:42:41.119 --> 00:42:44.440 that quick job, polite, efficient. 816 00:42:44.880 --> 00:42:47.480 Yep, to the point I tipped them like two and 817 00:42:47.519 --> 00:42:49.440 a half times with amazing moves. 818 00:42:49.480 --> 00:42:50.840 Recommended me to tip them. 819 00:42:50.880 --> 00:42:52.800 This is the rub of it, right that upsets me 820 00:42:53.320 --> 00:42:56.679 because I way over tipped because they I mean, it 821 00:42:56.719 --> 00:42:59.360 was a big job, was a whole house move and 822 00:42:59.440 --> 00:43:02.559 they did great bottom lunch like I treated their people. 823 00:43:02.599 --> 00:43:05.159 Yeah, yeah, I get it. I get it, and I. 824 00:43:05.119 --> 00:43:07.800 Did right by their people. And then they turn around 825 00:43:07.840 --> 00:43:09.880 and they treat me like this at the back office. 826 00:43:09.920 --> 00:43:13.000 But I don't understand why they won't just make an AC. 827 00:43:13.079 --> 00:43:15.840 Why won't they make an AC call these guys and 828 00:43:15.920 --> 00:43:19.280 ask them, all right, who's gonna do it? 829 00:43:19.280 --> 00:43:19.480 Mark? 830 00:43:19.519 --> 00:43:21.920 Who do he wants to do it? I think you, Dimitri. 831 00:43:22.119 --> 00:43:24.679 I think Kelly should call and see if they want 832 00:43:24.679 --> 00:43:29.199 to come on air. Okay, Kelly, make a call to 833 00:43:29.400 --> 00:43:33.280 Amazing Moves. See if Marshall's around or somebody. Maybe he 834 00:43:33.400 --> 00:43:35.519 has a name too, he's been dealing with who knows 835 00:43:35.519 --> 00:43:37.920 more about it? I mean, I don't know why they 836 00:43:37.960 --> 00:43:41.800 can't just settle on a fair and actual cash value. 837 00:43:41.920 --> 00:43:45.760 Notice it doesn't say fair market, it says actual cash value. 838 00:43:47.159 --> 00:43:49.599 We have a guest from Rocky Mountain a d A. 839 00:43:50.079 --> 00:43:53.480 That's Americans with Disabilities Act coming up. Plus we're taking 840 00:43:53.519 --> 00:43:56.920 your calls three three seven to one three talk seven one, 841 00:43:56.920 --> 00:43:58.639 three eight to five five. But don't forget you can 842 00:43:58.679 --> 00:44:02.360 call three oh three Martino twenty four to seven, three 843 00:44:02.440 --> 00:44:10.320 oh three six two seven eight four sixty six. Go 844 00:44:10.440 --> 00:44:14.199 with a sure thing. Denver's best Roofer excel roofing dot com. 845 00:44:14.239 --> 00:44:19.840 You don't pay a cent until you're content. Wait time 846 00:44:19.880 --> 00:44:23.159 for an insurance check up free, no obligation. Comparison call 847 00:44:23.280 --> 00:44:26.599 Compass Insurance paying too much your coverage at dozens of 848 00:44:26.599 --> 00:44:29.559 insurance companies find out now three oh three seven seven 849 00:44:29.599 --> 00:44:32.360 to one help. You'll think you're his only customer when 850 00:44:32.360 --> 00:44:34.880 you choose Frank durand the real estate Man dot com 851 00:44:34.880 --> 00:44:37.960 to list your home with Remax Alliance three oh three 852 00:44:38.079 --> 00:44:47.880 nine two zero sixteen twenty two. Hi Tom Martine here 853 00:44:48.000 --> 00:44:50.400 three oh three seven one three talks seven one three 854 00:44:50.480 --> 00:44:54.840 eight two five five did we call amazing moves? Do 855 00:44:54.880 --> 00:44:56.880 we have anybody over there? Let's go to Gabrielle while 856 00:44:56.880 --> 00:44:59.400 we're rating, or Gabrielle, Gabrielle, what's happening? 857 00:45:00.920 --> 00:45:05.039 What's happening? Well, I have been trying to cancel alone 858 00:45:05.320 --> 00:45:08.840 and stop them from putting solar on my house because 859 00:45:09.199 --> 00:45:11.679 they mis represented themselves. 860 00:45:11.800 --> 00:45:13.960 Who are they and who are they? 861 00:45:14.079 --> 00:45:18.000 Well, Mosaic is the lender and they are willing to 862 00:45:18.119 --> 00:45:18.880 cancel the loan. 863 00:45:19.360 --> 00:45:21.840 Mosaic is the lender. But who sold it to you? 864 00:45:24.400 --> 00:45:28.039 It was a representatives they had walking around and gone 865 00:45:28.039 --> 00:45:30.800 house to house. Her name was Danielle Keevin. 866 00:45:30.960 --> 00:45:34.840 But who had her going? Who had her going door 867 00:45:34.880 --> 00:45:37.760 to door? Did Mosaic sel it to you or did 868 00:45:37.840 --> 00:45:38.599 someone else? 869 00:45:39.639 --> 00:45:41.199 It's Freedom Forever. 870 00:45:41.719 --> 00:45:46.559 Freedom Forever? Yeah, you know what this is, oh God? 871 00:45:46.840 --> 00:45:49.880 And all they do is sell you and they do 872 00:45:50.000 --> 00:45:52.400 nothing else. Who are they getting to install it? 873 00:45:54.000 --> 00:45:55.760 That's who it is, Freedom Forever? 874 00:45:56.800 --> 00:46:01.639 Are they actually going to gaber Are they actually going 875 00:46:01.719 --> 00:46:03.039 to install it for you? 876 00:46:04.920 --> 00:46:07.280 I'm not letting them on my roof. Haye told me 877 00:46:07.360 --> 00:46:09.800 they are coming and they will not say send a 878 00:46:09.880 --> 00:46:12.119 denial saying they will not cancel it. 879 00:46:12.760 --> 00:46:15.679 Let me let me give you another question here. Did 880 00:46:15.719 --> 00:46:18.440 you do it within the first three days of the contract? 881 00:46:19.760 --> 00:46:19.960 No? 882 00:46:20.519 --> 00:46:21.719 Okay? Why did you? 883 00:46:21.800 --> 00:46:26.599 Widow? And I am I was just in a bad place. 884 00:46:26.559 --> 00:46:29.880 Gabrielle, I beg you, Okay, I understand. Let me let 885 00:46:29.880 --> 00:46:32.599 me ask you a couple of things. When when did 886 00:46:32.639 --> 00:46:33.320 you sign. 887 00:46:33.079 --> 00:46:35.559 This contract in June? 888 00:46:36.280 --> 00:46:42.920 Okay? And when was it supposed to be put ups? 889 00:46:42.960 --> 00:46:46.039 Either last month or in October? 890 00:46:46.320 --> 00:46:50.880 And Freedom Forever Solar they they took they had you 891 00:46:51.000 --> 00:46:52.320 apply to Mosaic. 892 00:46:54.280 --> 00:46:58.079 The loan is through Mosaics, okay. 893 00:46:58.960 --> 00:47:03.199 And did Mosaic actually do anything yet. 894 00:47:03.360 --> 00:47:07.239 They sent them money for the supplies. Oh, they did, 895 00:47:08.440 --> 00:47:11.760 but we sent them a letter and called them and 896 00:47:11.840 --> 00:47:14.079 told them not to do any work, not to accept 897 00:47:14.119 --> 00:47:16.880 any money, and that we were canceling it. We did 898 00:47:16.880 --> 00:47:17.719 not want to do it. 899 00:47:18.000 --> 00:47:21.320 I understand now, Gabrielle, this changes things a little. I 900 00:47:21.400 --> 00:47:24.280 understand what you're saying, and I want to help you, okay. 901 00:47:24.840 --> 00:47:30.119 But if they already sent money from loan proceeds to 902 00:47:30.239 --> 00:47:34.719 the solar company, you're going to owe. How much did 903 00:47:34.719 --> 00:47:35.480 they send. 904 00:47:36.960 --> 00:47:39.559 I think twenty one thousand? 905 00:47:40.119 --> 00:47:43.519 Oh my god, Why did you change your mind? 906 00:47:45.559 --> 00:47:50.360 Because it was they were very deceptive about the way 907 00:47:50.400 --> 00:47:52.320 that they had sent it to me. 908 00:47:52.599 --> 00:47:55.000 How did that tell me? What was deceptive? 909 00:47:56.679 --> 00:47:59.960 Ah? They did not tell me that the grant was guaranteed. 910 00:48:00.119 --> 00:48:01.920 They said I would get a grant to help me 911 00:48:02.039 --> 00:48:05.880 with it. They did not explain that to me. They 912 00:48:05.920 --> 00:48:08.199 did not tell me that my house would be held 913 00:48:08.239 --> 00:48:12.000 as collateral. They did not, you know, for the loan. 914 00:48:12.119 --> 00:48:15.880 They they told me, I don't even have the information 915 00:48:15.920 --> 00:48:17.400 in front of me right now. So my sister in 916 00:48:17.480 --> 00:48:20.159 law has it. She's helping me with this, and they 917 00:48:20.239 --> 00:48:22.440 just didn't explain all that stuff to me. 918 00:48:22.559 --> 00:48:24.920 Gabriel. Gabriel I'm going to tell you some of those 919 00:48:24.960 --> 00:48:28.400 are real, really weak arguments. Okay, that doesn't mean I'm 920 00:48:28.440 --> 00:48:30.280 not trying to talk you into this. I'm trying to 921 00:48:30.280 --> 00:48:31.679 get you out of it. I want you to know 922 00:48:31.760 --> 00:48:34.119 that upfront. But I'm going to say you made a 923 00:48:34.239 --> 00:48:37.920 very you made a terrible mistake and unless we can 924 00:48:38.000 --> 00:48:41.440 find okay, we got to find something here. Did you 925 00:48:41.679 --> 00:48:45.400 sign this contract? And then when did you say you? 926 00:48:45.480 --> 00:48:51.440 When did you then decide you wanted to just cancel it? 927 00:48:53.000 --> 00:48:55.320 Well, my sister in law came over to. 928 00:48:55.239 --> 00:48:57.079 See me, and I just tell me how, No, I 929 00:48:57.159 --> 00:48:59.679 just need to know the timeframe, dear. When When was 930 00:48:59.719 --> 00:49:00.400 the time frame? 931 00:49:02.840 --> 00:49:03.559 The end of July? 932 00:49:04.320 --> 00:49:07.559 Okay, so you signed it in June? And a month 933 00:49:07.639 --> 00:49:13.039 later and June? Yes, so a month later, Yes, you 934 00:49:13.199 --> 00:49:14.079 changed your mind. 935 00:49:15.159 --> 00:49:18.079 Yes. After my sister in law, I get it. We've 936 00:49:18.119 --> 00:49:21.159 read everything, and she told me about all of this, 937 00:49:21.360 --> 00:49:24.800 and she said, you don't want to do this. And 938 00:49:24.880 --> 00:49:29.000 so because I was in a bad place, I mean, 939 00:49:29.199 --> 00:49:33.320 I was going through so much grief, I just wasn't thinking, 940 00:49:34.599 --> 00:49:36.840 and I had no one here to consult with her 941 00:49:36.880 --> 00:49:39.400 to talk to, and they were very deceptive about the 942 00:49:39.400 --> 00:49:40.719 way they presented it to me. 943 00:49:41.000 --> 00:49:45.119 So so Freedom doesn't want to Now is there any 944 00:49:45.199 --> 00:49:47.960 other money due? How much was the whole system going 945 00:49:48.039 --> 00:49:48.239 to be? 946 00:49:49.679 --> 00:49:50.880 About thirty thousand? 947 00:49:52.280 --> 00:49:58.679 Okay, so they have another nine grand coming I think so, Yes, 948 00:49:59.079 --> 00:50:01.760 that's all the whole thing's going to cost is thirty grand. 949 00:50:02.719 --> 00:50:02.920 Yes? 950 00:50:04.119 --> 00:50:07.639 Is that after tax credits or before tax credits? 951 00:50:09.239 --> 00:50:09.760 Before? 952 00:50:11.800 --> 00:50:14.880 And so you get money off of that even so 953 00:50:14.920 --> 00:50:18.440 in other words, the raw cost you is thirty and 954 00:50:18.480 --> 00:50:21.000 then you're going to get thirty percent tax credit. 955 00:50:22.239 --> 00:50:24.199 That's what I was told, which which. 956 00:50:24.000 --> 00:50:30.239 Would bring it down to about you know, twenty twenty okay, Okay, Well, 957 00:50:30.480 --> 00:50:32.719 I just want to tell you something. What size is 958 00:50:32.760 --> 00:50:33.199 your house? 959 00:50:35.840 --> 00:50:36.440 I don't know. 960 00:50:36.559 --> 00:50:39.119 It's nineteen under its square feet. 961 00:50:39.679 --> 00:50:41.800 It's not a terrible deal. I'm not telling you you 962 00:50:41.840 --> 00:50:45.679 should do it. I know nothing about Freedom, okay. And 963 00:50:45.760 --> 00:50:48.599 your positive Freedom is the one that was coming out 964 00:50:48.599 --> 00:50:49.159 to your house. 965 00:50:53.719 --> 00:50:57.840 Yes, that's the contractor for the solar. 966 00:50:59.400 --> 00:51:02.920 Okay. And that's the one you signed the contract with Freedom. 967 00:51:02.639 --> 00:51:07.920 Right, Freedom in Mosaic. Mosaic has the loan papers that 968 00:51:07.960 --> 00:51:08.320 I now. 969 00:51:08.599 --> 00:51:11.119 Mosaic said they would cancel it. But what did they 970 00:51:11.119 --> 00:51:13.360 say they were going to do about the twenty one grand. 971 00:51:14.960 --> 00:51:18.360 Well, the contractor needs to give that back and he's 972 00:51:18.800 --> 00:51:20.960 he's denying it, and he's not. He doesn't want to. 973 00:51:20.880 --> 00:51:25.480 Do it, so you can't get it canceled. 974 00:51:27.079 --> 00:51:29.760 I can, but they won't. They're denying it. 975 00:51:30.360 --> 00:51:33.519 Well, of course they are. Of course they are because 976 00:51:33.519 --> 00:51:37.320 it's a sale. 977 00:51:37.599 --> 00:51:40.280 So when I told them my situation, I told him 978 00:51:40.320 --> 00:51:44.159 I can't do it because I was not told what 979 00:51:44.239 --> 00:51:47.920 the total would be that I. 980 00:51:47.480 --> 00:51:49.519 Hold on a second. I want to get one of 981 00:51:49.559 --> 00:51:52.960 my experts on. Okay, I'm one of my solar experts. 982 00:51:53.199 --> 00:51:58.159 Can we try to get Brooke on Kachina? What work 983 00:51:58.199 --> 00:51:59.960 did they end up doing? I didn't hear that part. 984 00:52:00.079 --> 00:52:03.519 Didn't do anything yet? Okay, hold on, let's get Brooke on. 985 00:52:04.039 --> 00:52:08.880 I'm gonna I'm gonna mark this brook Is with brook 986 00:52:08.960 --> 00:52:12.199 Is with one of our solar companies. We love Redrosars 987 00:52:12.320 --> 00:52:15.679 dot Com. I just want to I just want to wait. 988 00:52:15.960 --> 00:52:18.920 And then we're also calling amazing moves and we'll talk 989 00:52:18.960 --> 00:52:21.440 about all of those coming up on the Troubleshooter Show. 990 00:52:21.880 --> 00:52:24.920 One clear choice garage doors should be your choice for 991 00:52:25.000 --> 00:52:28.159 garage doors or for openers. Do you know a lot 992 00:52:28.199 --> 00:52:32.159 of companies work with garage door companies, but and a manufacturer, 993 00:52:32.199 --> 00:52:35.880 but they're not factory authorized. One clear choice doors dot 994 00:52:35.920 --> 00:52:39.760 Com is factory authorized. That's one clear choice garage doors, 995 00:52:39.800 --> 00:52:44.400 but the website one clear choice doors dot com, where 996 00:52:44.440 --> 00:52:48.599 all of their prices are clearly marked right there. One 997 00:52:48.679 --> 00:52:57.119 clear choice doores dot Com. Go with a sure thing 998 00:52:57.239 --> 00:53:00.559 Denver's best roofer Excel Roofing dot Com. You don't pay 999 00:53:00.599 --> 00:53:06.920 a cent until you're contenth time for an insurance checkup 1000 00:53:06.960 --> 00:53:11.039 free no obligation comparison call Compass Insurance paying too much 1001 00:53:11.159 --> 00:53:14.119 your coverage at dozens of insurance companies find out now 1002 00:53:14.199 --> 00:53:16.679 three oh three seven seven to one help. You'll think 1003 00:53:16.719 --> 00:53:19.320 you're his only customer when you choose Frank durand the 1004 00:53:19.320 --> 00:53:22.000 real estate Man dot com to list your home with 1005 00:53:22.119 --> 00:53:25.639 Remax Alliance three oh three nine two zero sixteen twenty two. 1006 00:53:26.960 --> 00:53:30.960 Hi Tom Martinez THREEO three seven one three talks seven 1007 00:53:31.000 --> 00:53:34.039 one three eight two five five. So, Gabriel, I want 1008 00:53:34.039 --> 00:53:37.199 to bring up Brooke white with red rocks, roof and solar. 1009 00:53:39.079 --> 00:53:42.599 Red Rocks is our one of our solar experts. Red rocks, 1010 00:53:42.679 --> 00:53:46.639 roof and solar, Brooke, Gabriel says. 1011 00:53:46.920 --> 00:53:47.079 Hi. 1012 00:53:47.519 --> 00:53:53.400 Gabriel says not get it's not it's Sarah, Yeah, Gabriel 1013 00:53:53.639 --> 00:53:59.280 Gabriel's I'm sorry, Gabriel, Gabrielle. She signed a contract with 1014 00:53:59.480 --> 00:54:03.199 Freedom Forever Solar. Do they actually do the installation? 1015 00:54:03.320 --> 00:54:09.679 Do you know, Brooke, they frequently sub out their insults. 1016 00:54:10.119 --> 00:54:13.079 Okay, But she did that and then she was financed 1017 00:54:13.119 --> 00:54:18.039 by Mosaic. A month later, she changed her mind. She 1018 00:54:18.079 --> 00:54:22.159 said it was misrepresented. But here's what I want to 1019 00:54:22.239 --> 00:54:26.559 ask you. That the finance company said they already forwarded 1020 00:54:26.599 --> 00:54:31.880 twenty one thousand dollars, Mosaic forwarded twenty one grand to Freedom, 1021 00:54:33.119 --> 00:54:37.159 and Freedom says she can't cancel. Well, obviously she didn't 1022 00:54:37.239 --> 00:54:40.360 do it within three days. So I want to know 1023 00:54:40.639 --> 00:54:42.000 what is your take on this. 1024 00:54:43.440 --> 00:54:44.920 Did the system get insulled? 1025 00:54:45.719 --> 00:54:48.239 No, they started no work whatsoever. 1026 00:54:49.800 --> 00:54:50.119 Okay. 1027 00:54:51.480 --> 00:54:55.679 What's in the cancelation policy? Does it say that there's 1028 00:54:55.760 --> 00:54:57.119 a cancelation. 1029 00:54:56.920 --> 00:55:05.679 Of Gabriel Kay, Gabrielle, do you have a cancelation policy? No, 1030 00:55:06.639 --> 00:55:08.360 there has to be something on there. 1031 00:55:09.320 --> 00:55:12.559 We'll see. Mosaics sends me emails and they saying they're 1032 00:55:12.559 --> 00:55:13.679 willing to cancel it. 1033 00:55:13.840 --> 00:55:16.480 No, I'm not talking about that contract. In your contract, 1034 00:55:17.159 --> 00:55:21.719 in your contract with Freedom there's got to be what 1035 00:55:21.880 --> 00:55:25.199 is it no after that, and there's got to be 1036 00:55:25.440 --> 00:55:27.960 a paragraph somewhere talking about termination. 1037 00:55:29.280 --> 00:55:31.800 Yeah, because what I have not at all have, Gabrielle, 1038 00:55:31.800 --> 00:55:39.000 it up in between the three day cancelation period and 1039 00:55:39.079 --> 00:55:42.840 the system actually being installed, you can still cancel the job, 1040 00:55:42.880 --> 00:55:45.320 but usually there's a fee tied to it. That's what 1041 00:55:45.360 --> 00:55:46.199 we're asking about. 1042 00:55:47.440 --> 00:55:49.440 Gabrielle. Can you send us your contract? 1043 00:55:49.639 --> 00:55:51.599 Just about that, Gabrielle, can. 1044 00:55:51.480 --> 00:55:56.559 You send us Gabrielle, can you send us the contract? 1045 00:55:58.840 --> 00:56:00.199 I will that. 1046 00:56:00.280 --> 00:56:02.800 We need to read it, Okay, we need to read 1047 00:56:02.840 --> 00:56:07.519 it right now. We're going off on what you're telling us, okay, 1048 00:56:07.920 --> 00:56:09.679 and I want you to send it to Brooke too, 1049 00:56:09.760 --> 00:56:12.000 but we're going to you send it to us first, 1050 00:56:12.039 --> 00:56:14.880 and we will let Brooke look at it, and we'll 1051 00:56:14.920 --> 00:56:18.480 look at it, okay, because there's got to be something 1052 00:56:18.559 --> 00:56:23.559 about cancelation in there. There will be something about cancelation 1053 00:56:23.679 --> 00:56:24.960 in there, I promise you. 1054 00:56:26.039 --> 00:56:29.199 And here's some good news, Gabrielle. If the system hasn't 1055 00:56:29.239 --> 00:56:33.320 been installed and Mosaic's willing to cancel the deal, you 1056 00:56:33.360 --> 00:56:35.920 can go ahead and just tell them to cancel financing. 1057 00:56:36.400 --> 00:56:40.199 It's very rare that a solar company tries to come 1058 00:56:40.280 --> 00:56:43.800 after you for the cancelation fee on a finance deal 1059 00:56:43.840 --> 00:56:45.679 because it causes them a lot of issues. 1060 00:56:46.119 --> 00:56:48.159 But they already got twenty one grand. 1061 00:56:49.639 --> 00:56:53.960 They'll claw it back as long as the install didn't happen. 1062 00:56:54.039 --> 00:56:56.639 Mosaic will claw back those funds and they'll cancel the 1063 00:56:56.639 --> 00:56:58.840 financing because the install hasn't happened yet. 1064 00:57:01.199 --> 00:57:07.320 Okay, listen, listen, Gabrielle. First things first, I want you 1065 00:57:07.400 --> 00:57:10.119 to send us the contract, Katchina, give her the email. 1066 00:57:10.280 --> 00:57:12.559 Got it. We got to get a copy of this contract, 1067 00:57:12.840 --> 00:57:17.159 Brooke White, redrocksars dot com. If you ever need solar. 1068 00:57:17.280 --> 00:57:20.559 This is the way we have honest people, red Rocks 1069 00:57:20.679 --> 00:57:25.000 roof and Solar. These are the people, honest people, redrocksars 1070 00:57:25.079 --> 00:57:31.920 dot com. Also, let's go to Emily. Emily is with 1071 00:57:32.119 --> 00:57:37.880 Rockymountain Ada dot com. That's Rocky Mountain Ada, which stands 1072 00:57:37.880 --> 00:57:42.159 for Americans with Disabilities Act. And I believe we've talked 1073 00:57:42.159 --> 00:57:46.639 to Emily before about the Americans with Disabilities Act law 1074 00:57:47.719 --> 00:57:52.840 and what they do at Rockymountain, Ada. And it's worth 1075 00:57:52.880 --> 00:57:55.840 revisiting because I have a few questions and issues that 1076 00:57:55.880 --> 00:58:00.679 have come up. Emily, what did you want to tell 1077 00:58:00.760 --> 00:58:04.559 us about ADA. Are there any major changes anything you 1078 00:58:04.599 --> 00:58:05.280 want to tell us? 1079 00:58:07.079 --> 00:58:09.039 Yeah, So we always just like to pop up every 1080 00:58:09.079 --> 00:58:11.440 now and then and remind people that the Rocky Mountain 1081 00:58:11.480 --> 00:58:14.239 ADA Center exists and that we help people understand their 1082 00:58:14.280 --> 00:58:17.719 rights and responsibilities under the Americans with Disabilities Act. 1083 00:58:18.159 --> 00:58:21.679 Do you handle housing? Or do you handle travel? Or 1084 00:58:21.679 --> 00:58:25.639 do you handle pets? What do you handle? Yeah? 1085 00:58:25.679 --> 00:58:29.559 So the ADA itself does not cover housing or travel. 1086 00:58:30.320 --> 00:58:34.320 It's strictly related to places of public accommodation. Okay, we 1087 00:58:34.320 --> 00:58:36.599 can help people with any sort of question they have. 1088 00:58:36.800 --> 00:58:38.719 So if they call us and we're not the right 1089 00:58:38.800 --> 00:58:41.039 center for them, we'll point them in the right direction. 1090 00:58:41.440 --> 00:58:44.760 Give us an example of where someone would call Rocky 1091 00:58:44.800 --> 00:58:49.239 Mountain Ada, defint to clarify what their rights might be somewhere. 1092 00:58:50.239 --> 00:58:53.280 So somebody might call if they requested an accommodation at 1093 00:58:53.320 --> 00:58:55.960 their job and they were turned down or they didn't 1094 00:58:56.079 --> 00:58:58.239 quite know what the process was and they just wanted 1095 00:58:58.239 --> 00:59:01.280 to understand a little bit more about, you know, what, 1096 00:59:01.280 --> 00:59:04.639 what they can expect from their employer and how to 1097 00:59:04.679 --> 00:59:06.880 go about filing a complaint if they feel like they 1098 00:59:06.880 --> 00:59:08.000 were discriminated against. 1099 00:59:08.119 --> 00:59:10.679 Ultimately, what about public buildings. 1100 00:59:11.679 --> 00:59:15.360 Yeah, So we get called from businesses, you know, and 1101 00:59:15.480 --> 00:59:18.639 other like local governments who want to know things like 1102 00:59:18.719 --> 00:59:20.960 how do I what do I do about service animals? 1103 00:59:21.639 --> 00:59:23.679 How do I know if it's really a service animal? 1104 00:59:23.679 --> 00:59:26.840 And what are the rules for that? Sometimes people want 1105 00:59:26.880 --> 00:59:28.599 to know what they're how they how they have to 1106 00:59:28.639 --> 00:59:31.960 strike their parking lots, or you know, how the bathroom 1107 00:59:32.000 --> 00:59:34.719 has to be designed to be accessible under the ADA. 1108 00:59:35.880 --> 00:59:38.280 So any of those types of questions we can answer. 1109 00:59:39.119 --> 00:59:44.840 Okay, So in addition to answering questions, do you do 1110 00:59:44.880 --> 00:59:48.880 any letter writing or visiting or enforcement of any kind? 1111 00:59:50.480 --> 00:59:53.760 We don't do any enforcement, you know. Really our goal 1112 00:59:53.880 --> 00:59:57.639 is to empower people to self advocate. So we can 1113 00:59:57.679 --> 01:00:00.239 certainly help people, you know, give people the lank which 1114 01:00:00.280 --> 01:00:03.039 that they need to then go to the enforcing agencies 1115 01:00:03.159 --> 01:00:07.440 and better explain their situation. But we don't really do 1116 01:00:07.480 --> 01:00:09.559 anything like that on behalf of people. 1117 01:00:10.960 --> 01:00:14.119 All right, So somebody would call if and then you 1118 01:00:14.280 --> 01:00:17.760 give them information yes, this looks like a violation of 1119 01:00:17.800 --> 01:00:22.159 your rights or this should be changed. Then what do 1120 01:00:22.239 --> 01:00:23.719 people do with that information? 1121 01:00:25.239 --> 01:00:27.400 So we would say, yes, this looks like a violation 1122 01:00:27.519 --> 01:00:30.239 of your rights, and here are your options for how 1123 01:00:30.280 --> 01:00:33.199 to deal with it. So depending on what that person 1124 01:00:33.320 --> 01:00:36.480 wants to accomplish, you know, whether they want to just 1125 01:00:36.639 --> 01:00:40.159 help correct their employer, let's say, or if they actually 1126 01:00:40.159 --> 01:00:42.480 want to file a complaint, We'll give them a couple 1127 01:00:42.480 --> 01:00:44.559 of different roads they can go down. You know, you 1128 01:00:44.559 --> 01:00:48.559 can talk directly to your employer and to help educate them. 1129 01:00:48.880 --> 01:00:51.840 You can file a complaint with a local enforcing agency, 1130 01:00:52.000 --> 01:00:55.159 or you can file with a federal enforcing agency. So 1131 01:00:55.199 --> 01:00:58.039 we just work directly with that person to help understand 1132 01:00:58.039 --> 01:01:01.239 what are there, what are they trying to compush, what 1133 01:01:01.280 --> 01:01:03.440 their end goal is, and then we kind of tailored 1134 01:01:03.519 --> 01:01:06.239 the plan that we come to together with them. 1135 01:01:06.679 --> 01:01:10.079 Do you make suggestions for the employers? Oh? 1136 01:01:10.119 --> 01:01:12.440 Absolutely, yeah, yeah. 1137 01:01:12.840 --> 01:01:15.840 Let me let me ask you something. Then, in most cases, 1138 01:01:16.440 --> 01:01:20.760 aren't employers simply ignorant of the law as opposed to 1139 01:01:21.079 --> 01:01:24.400 being opposed to it, like obstinate? 1140 01:01:25.760 --> 01:01:28.599 Oh yeah, absolutely, I would say nine times out of ten, 1141 01:01:28.760 --> 01:01:31.719 it's just a matter of ignorance of the law. You know, 1142 01:01:31.760 --> 01:01:35.719 most people don't intend to be discriminatory, or they don't 1143 01:01:35.800 --> 01:01:40.960 underquite understand what their responsibilities are. You know, there's almost 1144 01:01:41.800 --> 01:01:44.280 there's very few times when it's a directly you know, 1145 01:01:44.400 --> 01:01:47.440 malicious type of discrimination and. 1146 01:01:47.320 --> 01:01:52.119 What is considered a disability. I know that sounds weird, 1147 01:01:52.519 --> 01:01:56.239 but for example, we had a case one time, and 1148 01:01:56.559 --> 01:01:59.159 I'm not I swear to God, I'm not trying to 1149 01:01:59.199 --> 01:02:02.000 body shame any one, but there was a large person 1150 01:02:02.639 --> 01:02:09.159 clinically obese said it was a disability and needed accommodations, 1151 01:02:09.719 --> 01:02:15.159 including the door to her office and a chair. Is 1152 01:02:15.280 --> 01:02:20.119 that and again, I really mean this as a real issue. 1153 01:02:20.599 --> 01:02:24.280 Is that something that can be considered an accommodation for 1154 01:02:24.400 --> 01:02:25.599 someone who is big? 1155 01:02:27.679 --> 01:02:30.599 I mean perhaps, you know, it always depends the ADA 1156 01:02:30.719 --> 01:02:34.800 defines disability in a really broad sense, just anything any 1157 01:02:35.159 --> 01:02:40.440 physical or mental impairment that substantially limits major life activities. So, 1158 01:02:40.760 --> 01:02:43.159 you know, being obese in and of itself might not 1159 01:02:43.199 --> 01:02:47.639 be a disability, but that might cause some other symptoms 1160 01:02:47.719 --> 01:02:51.000 and conditions that might rise to the level of disabling 1161 01:02:51.519 --> 01:02:56.039 or significantly impairing that person. So it always depends on, 1162 01:02:56.320 --> 01:02:59.880 you know, how that condition impacts that person's life. 1163 01:03:00.960 --> 01:03:01.800 You know, what is it's. 1164 01:03:01.679 --> 01:03:02.719 Really meant to be broad. 1165 01:03:03.119 --> 01:03:08.480 What is considered reasonable accommodations. I've always wondered what that means. 1166 01:03:10.079 --> 01:03:13.679 Yeah, so a reasonable accommodation is any sort of change 1167 01:03:13.760 --> 01:03:16.840 or modification that we can make to the workplace to 1168 01:03:16.960 --> 01:03:20.519 allow someone to stay engaged in employment. And when we 1169 01:03:20.559 --> 01:03:23.840 say reasonable, that means that it's not something that's you know, 1170 01:03:24.199 --> 01:03:27.599 so expensive that it's going to bankrupt us, right, It's 1171 01:03:27.599 --> 01:03:29.639 not something that's going to have to cause us to 1172 01:03:29.719 --> 01:03:32.760 remodel our whole building. Yeah, you know, we're not giving 1173 01:03:32.840 --> 01:03:38.360 people unlimited you know, leave or changing production standards. It's 1174 01:03:38.360 --> 01:03:40.920 things that are reasonable, So things that we can accomplish 1175 01:03:40.960 --> 01:03:43.199 without too much difficulty or expense. 1176 01:03:44.000 --> 01:03:47.440 Did you have calls during COVID with people being called 1177 01:03:47.480 --> 01:03:50.960 back to work and other people who said, my uh 1178 01:03:51.000 --> 01:03:54.360 immune system is compromised, it's not the same as others 1179 01:03:54.519 --> 01:03:55.320 things like that. 1180 01:03:56.719 --> 01:03:58.679 Yeah, there was a lot of a lot of new 1181 01:03:58.719 --> 01:04:02.639 types of questions coming up with COVID, and eventually the 1182 01:04:02.719 --> 01:04:08.239 Department of Justice did ultimately classify long COVID as a disability. 1183 01:04:08.679 --> 01:04:12.679 Really now that's yeah, that's something that is recognized as 1184 01:04:12.679 --> 01:04:15.280 a disability. And and you know, now we see lots 1185 01:04:15.280 --> 01:04:20.239 of people requesting accommodations in the workplace for long COVID symptoms. 1186 01:04:20.599 --> 01:04:25.519 What would be one of the accommodations, like I think 1187 01:04:25.679 --> 01:04:29.280 at work would would would allowing remote work be one 1188 01:04:29.320 --> 01:04:29.960 of them. 1189 01:04:30.679 --> 01:04:32.960 Yeah, it could be. Remote work is a big one 1190 01:04:33.000 --> 01:04:36.519 that we see. There's also long COVID also causes people 1191 01:04:36.559 --> 01:04:39.119 to be fatigued and get brain fog, I've heard, so, 1192 01:04:40.440 --> 01:04:43.239 you know, just allowing people to kind of take breaks 1193 01:04:43.400 --> 01:04:46.559 intermittently throughout the day so that they can manage those, 1194 01:04:46.800 --> 01:04:50.639 you know, symptoms of fatigue is another thing that I've heard. 1195 01:04:51.119 --> 01:04:54.719 You know, people with long COVID typically request could be 1196 01:04:55.000 --> 01:04:58.239 you know, time off for medical appointments. It kind of 1197 01:04:58.280 --> 01:05:01.239 depends on what that individ tool needs, but those are 1198 01:05:01.239 --> 01:05:01.960 some common ones. 1199 01:05:02.199 --> 01:05:06.639 Emily, can I give out this seven to one nine number? 1200 01:05:06.880 --> 01:05:07.079 Yeah? 1201 01:05:07.079 --> 01:05:11.760 Absolutely, Okay, it's seven to one nine four four four 1202 01:05:11.960 --> 01:05:14.800 zero two six eight. If you think you're discriminated against, 1203 01:05:15.119 --> 01:05:17.599 your rights are being via that, and remember they can 1204 01:05:17.639 --> 01:05:21.480 explain reasonable versus non reasonable accommodations. But if you have 1205 01:05:21.519 --> 01:05:24.119 any questions, go to the website. It's a really good website. 1206 01:05:24.679 --> 01:05:29.159 Rocky Mountain a DA that stands for Americans with Disabilities Act. 1207 01:05:29.519 --> 01:05:39.599 Rocky Mountain eighty a dot com. Go with a sure 1208 01:05:39.719 --> 01:05:43.159 thing Denver's Best roofer Excel Roofing dot com. You don't 1209 01:05:43.159 --> 01:05:49.199 pay a cent until you're content. Time for an insurance 1210 01:05:49.280 --> 01:05:53.000 check up free, no obligation in comparison, Call Compass insurance 1211 01:05:53.159 --> 01:05:56.159 paying too much your coverage at dozens of insurance companies 1212 01:05:56.239 --> 01:05:58.280 find out now three oh three seven to seven to 1213 01:05:58.320 --> 01:06:01.079 one help. You'll think you're his only customer when you 1214 01:06:01.159 --> 01:06:03.599 choose Frank durand the Real estate Man dot com to 1215 01:06:03.679 --> 01:06:06.920 list your home with Remax Alliance three oh three nine 1216 01:06:06.920 --> 01:06:12.280 two zero sixteen twenty two. Hi Tom Martine here three 1217 01:06:12.360 --> 01:06:14.760 oh three seven one three talks seven one three eight 1218 01:06:14.840 --> 01:06:19.639 two five five do we have we have the manager 1219 01:06:19.719 --> 01:06:24.360 from Amazing moves on. Wow, that's cool. She worked with Scott. 1220 01:06:24.800 --> 01:06:26.440 Hi Stacy, thank you for coming on. 1221 01:06:27.079 --> 01:06:27.400 Hello. 1222 01:06:28.039 --> 01:06:30.719 Hey, he has a very simple question. He has cosmetic 1223 01:06:30.760 --> 01:06:34.639 damage as refrigerator. He wanted ACV or actual cash value 1224 01:06:34.719 --> 01:06:37.519 or whatever. Go with a sure thing Denver's best roofer 1225 01:06:37.639 --> 01:06:40.559 Excel Roofing dot com. You don't pay a cent until 1226 01:06:40.559 --> 01:06:47.039 you're content. Time for an insurance checkup free, no obligation 1227 01:06:47.079 --> 01:06:50.880 in comparison, Call Compass insurance paying too much your coverage 1228 01:06:50.920 --> 01:06:53.599 at dozens of insurance companies find out now three oh 1229 01:06:53.639 --> 01:06:56.119 three seven seven to one. Help. You'll think you're his 1230 01:06:56.280 --> 01:06:58.880 only customer when you choose Frank durand the real estate 1231 01:06:58.920 --> 01:07:02.559 man dot com list your home with Remax Alliance three 1232 01:07:02.639 --> 01:07:11.800 all three nine two zero sixteen twenty two. 1233 01:07:10.480 --> 01:07:15.360 Ripped of new neat advice, So you. 1234 01:07:15.400 --> 01:07:15.840 Don't have. 1235 01:07:18.000 --> 01:07:20.119 Come running. Just as fast as. 1236 01:07:19.920 --> 01:07:24.320 We can, Shooter's gonna help coming, man. 1237 01:07:25.159 --> 01:07:31.440 This is the Troubleshooter Show. No Tom Martino, Hey Tom 1238 01:07:31.480 --> 01:07:36.199 Martino here, Welcome to the show. Solving problems, answering questions, 1239 01:07:36.239 --> 01:07:39.000 taking complaints, making your life a little easier. We're here 1240 01:07:39.079 --> 01:07:42.760 to help you. Love what we do. All you have 1241 01:07:42.840 --> 01:07:44.920 to do is call us at three oh three seven 1242 01:07:45.079 --> 01:07:48.960 one three talk three O three seven one three eight 1243 01:07:49.119 --> 01:07:53.280 two five five. Okay, So here's the deal. We left 1244 01:07:53.280 --> 01:07:55.119 off with a problem, and I'm happy we can go 1245 01:07:55.199 --> 01:07:57.760 right back to it. And it has to do with 1246 01:07:57.800 --> 01:08:01.280 Scott saying that they dropped his refrigeration. That's not a 1247 01:08:01.280 --> 01:08:04.039 major deal. They dropped his refrigerator. He bought insurance, he 1248 01:08:04.079 --> 01:08:07.559 would like to get coverage. And then he said they're 1249 01:08:07.559 --> 01:08:10.000 not doing anything for me. They stopped returning my calls. 1250 01:08:10.000 --> 01:08:13.199 Blah blah blah. And Stacy the manager came right on 1251 01:08:13.239 --> 01:08:15.760 the air. She didn't she didn't hesitate a second and said, look, 1252 01:08:15.800 --> 01:08:17.680 I sent guys out to the storage unit to look 1253 01:08:17.680 --> 01:08:20.399 at it, and for some reason or another, we missed 1254 01:08:20.399 --> 01:08:23.600 each other. He was calling, well, people were actually there, 1255 01:08:24.399 --> 01:08:26.119 So I'm going to let him finish up. But what 1256 01:08:26.199 --> 01:08:27.840 I don't want to do is go back and forth 1257 01:08:27.880 --> 01:08:30.880 about the past. What's really important is let's try to 1258 01:08:30.920 --> 01:08:34.399 get it done. So Scott, you missed him right because 1259 01:08:34.439 --> 01:08:36.239 you live too far away and you missed him right. 1260 01:08:36.479 --> 01:08:38.760 And I would like to well, I would like to 1261 01:08:38.760 --> 01:08:41.399 clarify that they were not there. They called me at 1262 01:08:41.399 --> 01:08:44.359 our appointment at three o'clock and said that they were 1263 01:08:44.439 --> 01:08:47.119 up an Aurora and would get there as soon as 1264 01:08:47.159 --> 01:08:49.840 they could. And that was at three o'clock. You know, 1265 01:08:49.960 --> 01:08:53.039 consert or traffic starts building. Yeah, and I had taken 1266 01:08:53.039 --> 01:08:55.119 off work. So when they say that they were there 1267 01:08:55.159 --> 01:08:58.520 and we missed each other, that's incorrect. I also then 1268 01:08:58.800 --> 01:09:02.840 informed Stacey because called her, and I informed her I 1269 01:09:02.840 --> 01:09:05.920 would wait for them, and I waited for over an hour, 1270 01:09:06.560 --> 01:09:10.319 and I just sent your team and email exchange where 1271 01:09:10.760 --> 01:09:12.920 her last email to me says, and this is on 1272 01:09:13.079 --> 01:09:16.640 August twenty first, at three point fifteen, saying I will 1273 01:09:16.640 --> 01:09:19.439 get back to you shortly and that's the last I 1274 01:09:19.479 --> 01:09:20.039 heard of her. 1275 01:09:20.560 --> 01:09:22.359 I did do repeated calls to her. 1276 01:09:22.760 --> 01:09:26.000 I had the refrigerator out of the storage unit plugged in. 1277 01:09:26.039 --> 01:09:28.520 I had to bring an extension cord, so I had 1278 01:09:28.520 --> 01:09:30.920 it plugged in so it would be working when they 1279 01:09:31.000 --> 01:09:34.000 got there. So when she's saying I didn't hold up 1280 01:09:34.000 --> 01:09:37.079 to my side of the bargain, that is completely incorrect. 1281 01:09:37.680 --> 01:09:40.439 I was absolutely there in waiting. As a matter of fact, 1282 01:09:40.800 --> 01:09:43.119 when she asked for times for them to come look, 1283 01:09:43.600 --> 01:09:44.880 I provided three times. 1284 01:09:44.880 --> 01:09:48.880 Okay, okay, enough then, okay, okay, cool one, let's just say. 1285 01:09:48.640 --> 01:09:50.119 Somehow I did my side. 1286 01:09:50.399 --> 01:09:53.119 Okay, they want to look at it now, Now, let's 1287 01:09:53.159 --> 01:09:55.239 just accommodate them. They want to look at it, great, 1288 01:09:56.159 --> 01:10:00.640 all right, Well, so a picture or something time. 1289 01:10:01.560 --> 01:10:04.239 So they have all the pictures, including the pictures that 1290 01:10:04.319 --> 01:10:06.119 they're Stacy. 1291 01:10:05.760 --> 01:10:08.800 What are you hoping to find? Did did did the 1292 01:10:08.840 --> 01:10:11.840 guys Stacey may? I asked a question, did your guys 1293 01:10:11.880 --> 01:10:12.840 admit dropping it? 1294 01:10:14.319 --> 01:10:15.640 I don't know anything about it. 1295 01:10:15.720 --> 01:10:16.800 We have the right to inspect it. 1296 01:10:16.880 --> 01:10:19.279 Until I can inspect it, I can't say anything about it. 1297 01:10:19.319 --> 01:10:21.279 Tom, he has to let us inspect it. So we 1298 01:10:21.399 --> 01:10:21.840 were there. 1299 01:10:21.920 --> 01:10:23.039 He refused to let them in. 1300 01:10:23.439 --> 01:10:25.840 I haven't heard from him, not one time since. 1301 01:10:25.600 --> 01:10:26.159 They weren't there. 1302 01:10:26.279 --> 01:10:28.239 If he wasn't, she is incorrect, they were not. 1303 01:10:29.479 --> 01:10:31.640 Well, I don't care about that. I actually don't care 1304 01:10:31.640 --> 01:10:34.119 about that right now, here's what I care about it 1305 01:10:34.159 --> 01:10:35.000 about it, yep. 1306 01:10:35.279 --> 01:10:37.239 I don't care about that. I just care about getting 1307 01:10:37.279 --> 01:10:42.199 it took pictures. Her team took pictures and admitted to it. 1308 01:10:42.439 --> 01:10:44.960 We sent the pictures to the person that works for her, Larissa, 1309 01:10:45.399 --> 01:10:49.119 so they have they have their friend Minny. 1310 01:10:49.199 --> 01:10:51.319 Scott considered Scott. 1311 01:10:51.439 --> 01:10:54.680 When in he's ready to schedule the inspection, we can 1312 01:10:54.720 --> 01:10:56.920 move forward. Until then, we're not willing to be really 1313 01:10:56.960 --> 01:10:58.600 even discussed it much more than that we have the 1314 01:10:58.680 --> 01:11:01.319 right to inspect it. It's in a storage unit. It's 1315 01:11:01.319 --> 01:11:03.840 not one of these using It's in a storage unit. 1316 01:11:04.079 --> 01:11:05.920 When we can see it, we can discuss. 1317 01:11:05.560 --> 01:11:05.760 It for. 1318 01:11:07.680 --> 01:11:12.720 It's still absolute, Scott. The point she's making, Scott, you know, 1319 01:11:12.800 --> 01:11:15.159 you guys are talking over each other and basically, Scott, 1320 01:11:15.199 --> 01:11:18.319 what she's saying is they have a right to inspect it, 1321 01:11:18.439 --> 01:11:20.159 period and and. 1322 01:11:20.239 --> 01:11:21.399 I've never denied that. 1323 01:11:21.439 --> 01:11:25.680 Okay, Scott, I'm not saying you did. Will you shut up? 1324 01:11:26.000 --> 01:11:30.880 You're your own worst enemy. You really are. It doesn't matter. 1325 01:11:31.119 --> 01:11:34.920 Do you understand that we have the manager the damn 1326 01:11:35.039 --> 01:11:38.479 company on here saying they just want to inspect it, 1327 01:11:38.800 --> 01:11:44.079 and you insist on going back over each and every injustice. 1328 01:11:44.600 --> 01:11:50.760 Let's move forward. Let's get it done. That's why you 1329 01:11:50.840 --> 01:11:51.560 called the show. 1330 01:11:53.520 --> 01:11:57.840 Yeah, okay, okay, let's pick a time and date. 1331 01:11:57.960 --> 01:12:00.680 Let's do it. Stacey, do you have the Do you 1332 01:12:00.720 --> 01:12:03.079 have the address I need? 1333 01:12:03.479 --> 01:12:05.640 I we do have the address from the last time 1334 01:12:05.680 --> 01:12:07.960 we were out there. He can send me do my email. 1335 01:12:08.000 --> 01:12:09.680 He has it three times. It will work for him 1336 01:12:09.680 --> 01:12:11.119 and I'll check it with our schedule on our team 1337 01:12:11.119 --> 01:12:14.720 to come out and effect it. Nobody ever denied anything. Okay, 1338 01:12:14.800 --> 01:12:16.600 he is refusing to cooperate. He just went on to 1339 01:12:16.600 --> 01:12:18.199 call you to bully us into paying him, and that's 1340 01:12:18.199 --> 01:12:18.720 not gonna happen. 1341 01:12:18.840 --> 01:12:19.600 You have to be able to know. 1342 01:12:19.720 --> 01:12:22.359 But Tom, that's where that's where I get upset. Is 1343 01:12:22.399 --> 01:12:26.039 I am fully cooperating and for her to say that 1344 01:12:26.199 --> 01:12:28.399 is completely incorrect, and they're trying to. 1345 01:12:28.560 --> 01:12:30.000 She waves a little problem. 1346 01:12:30.119 --> 01:12:30.399 Here. 1347 01:12:30.640 --> 01:12:34.680 Here's the problem. Scott's angry, and she's angry, and she's 1348 01:12:34.720 --> 01:12:37.880 angry because he said to us on the air that 1349 01:12:37.960 --> 01:12:41.960 they refuse to pay. He did say that they refuse 1350 01:12:42.039 --> 01:12:46.079 to honor the claim. So she's upset. You're upset, Scott, 1351 01:12:46.159 --> 01:12:48.560 because she is saying, we want to look at it, 1352 01:12:48.600 --> 01:12:51.359 and you didn't show up. Okay, so you're both upset. 1353 01:12:51.560 --> 01:12:53.720 I'm not going to parse through who's right and who's wrong. 1354 01:12:54.119 --> 01:12:57.439 I think at this point they're willing to look at it, 1355 01:12:57.479 --> 01:13:02.960 and that's all you can ask for. I mean, is 1356 01:13:03.000 --> 01:13:05.199 there any mystery here? They want to look at it? 1357 01:13:05.560 --> 01:13:08.279 She said, emailer and set up a date, Scott, stay 1358 01:13:08.319 --> 01:13:11.039 in touch with us, okay, really stay in touch with us. 1359 01:13:12.640 --> 01:13:14.800 By the way, Stacy, is Marshall still there or did 1360 01:13:14.840 --> 01:13:15.720 he sell the company? 1361 01:13:16.560 --> 01:13:16.720 Oh? 1362 01:13:16.760 --> 01:13:19.439 No, he's still He is still very much very much here. 1363 01:13:20.279 --> 01:13:23.840 Okay, good good, all right, So thank you for coming on. 1364 01:13:23.920 --> 01:13:26.560 I appreciate it. Let's see what happens. Three h three 1365 01:13:27.119 --> 01:13:30.479 seven one three talks seven one three A two five five. Look. 1366 01:13:31.039 --> 01:13:33.680 I want to say just a little something about First 1367 01:13:33.680 --> 01:13:36.920 of all, I like when people come on from the company. Okay, 1368 01:13:37.239 --> 01:13:42.479 I do. She was upset, obviously because she's listening to 1369 01:13:42.600 --> 01:13:47.680 him accuse the company of not wanting to pay. Now still, 1370 01:13:48.199 --> 01:13:51.399 and I know this is hard and I've known very 1371 01:13:51.640 --> 01:13:55.199 good business people who can't do it. I'm probably one 1372 01:13:55.199 --> 01:13:58.640 of them who can't do it. When you're accused of something, 1373 01:13:59.079 --> 01:14:01.439 you get your backup in the air a little, and 1374 01:14:01.479 --> 01:14:05.880 you defend yourself and you're kind of like you're brisally. 1375 01:14:06.159 --> 01:14:09.880 It happens. It happens. Because Mark, you mentioned she sounded 1376 01:14:09.920 --> 01:14:15.079 angry right well beyond it. But yes, well, okay, how 1377 01:14:15.079 --> 01:14:16.920 do you think you'd feel. I mean, you'd be honest 1378 01:14:16.920 --> 01:14:17.920 with me because I I. 1379 01:14:17.920 --> 01:14:19.920 Oh my god, when I had my five good years, 1380 01:14:20.039 --> 01:14:22.800 you you were endorsing me and we'd get calls all 1381 01:14:22.840 --> 01:14:25.319 the time. I'd never handle it like that on air 1382 01:14:25.600 --> 01:14:29.920 in a million years. That's all I'm saying. Okay, have 1383 01:14:30.000 --> 01:14:32.199 you ever gotten upset? How about any of you in here? 1384 01:14:33.199 --> 01:14:35.680 How many times have we called with an issue with 1385 01:14:35.760 --> 01:14:38.079 Kevin or Jeff over the years? I mean they're very 1386 01:14:38.119 --> 01:14:40.880 few and far, but it happens, and I don't hear 1387 01:14:40.960 --> 01:14:41.760 that on air. 1388 01:14:41.840 --> 01:14:45.079 I mean, that's all I'm saying. But I and I 1389 01:14:45.119 --> 01:14:48.319 didn't take a fence necessarily to anything she said. Did 1390 01:14:48.359 --> 01:14:53.239 you take a fence to it? Yeah? 1391 01:14:53.279 --> 01:14:53.479 Yeah? 1392 01:14:53.640 --> 01:14:56.000 Or did you not like the way she was saying 1393 01:14:56.039 --> 01:14:59.119 it or what she seemed very perturbed. 1394 01:15:00.720 --> 01:15:02.680 She's just a little short, but I think that's just 1395 01:15:02.720 --> 01:15:04.880 how she is. I don't think she was angry. 1396 01:15:05.279 --> 01:15:08.319 Yeah, I don't know, kind of. I didn't take it 1397 01:15:08.359 --> 01:15:11.800 as negative. I took it as being pissed off that 1398 01:15:11.840 --> 01:15:14.920 they were being accused of ignoring this. That's the way 1399 01:15:14.960 --> 01:15:18.079 I took it. Now, whether it's acceptable or not, Mark, 1400 01:15:18.079 --> 01:15:18.760 I'm not saying. 1401 01:15:18.840 --> 01:15:21.760 I just and I'm waiting for a text back, and 1402 01:15:21.800 --> 01:15:25.920 I bet I have it within about fifteen seconds twenty seconds, 1403 01:15:26.800 --> 01:15:29.680 and then I'll say another comment about the company in general. 1404 01:15:29.720 --> 01:15:32.520 But I want to clarify before I make the comment 1405 01:15:32.640 --> 01:15:34.199 so we can move on. 1406 01:15:34.319 --> 01:15:36.600 Then I'll make it. If I make it, Yeah, make 1407 01:15:36.640 --> 01:15:38.159 it or tell us what you're talking about. 1408 01:15:38.239 --> 01:15:41.359 Well, I think they owe us money from years ago, 1409 01:15:41.680 --> 01:15:44.279 so when it comes to paying out on warranties or 1410 01:15:44.560 --> 01:15:48.800 paying for advertising or praying for different things, I don't 1411 01:15:48.840 --> 01:15:50.680 think they can live up to their word. But like 1412 01:15:50.720 --> 01:15:54.920 I said, I'm still clarifying that, so I'm a little biased. 1413 01:15:54.800 --> 01:15:55.119 All right. 1414 01:15:55.199 --> 01:15:58.039 I'm Tom Martine three oh three seven one three talk 1415 01:15:58.720 --> 01:16:08.000 seven to one three eight two five five Go with 1416 01:16:08.079 --> 01:16:11.640 a sure thing. Denver's Best roofer Excel roofing dot com. 1417 01:16:11.680 --> 01:16:17.319 You don't pay a cent until you're content. Leave time 1418 01:16:17.319 --> 01:16:20.640 for an insurance check up free, no obligation. Comparison call 1419 01:16:20.720 --> 01:16:24.039 Compass Insurance paying too much your coverage at dozens of 1420 01:16:24.079 --> 01:16:27.000 insurance companies find out now three oh three seven seven 1421 01:16:27.039 --> 01:16:29.800 to one help. You'll think you're his only customer when 1422 01:16:29.840 --> 01:16:32.319 you choose Frank durand the real estate Man dot com 1423 01:16:32.319 --> 01:16:35.479 to list your home with Remax Alliance three oh three 1424 01:16:35.560 --> 01:16:41.399 nine two zero sixteen twenty two. Hi Tom Martino here 1425 01:16:41.479 --> 01:16:45.439 three O three seven one three talks seven one three 1426 01:16:45.560 --> 01:16:51.800 eight two five five. Welcome to the show. Gary has 1427 01:16:51.840 --> 01:16:56.079 a question about tough sheds. Go ahead, Gary, what's going on? 1428 01:16:57.159 --> 01:16:57.720 Hey Tom? 1429 01:16:57.720 --> 01:16:59.600 Good afternoon, have to Friday to you and the team. 1430 01:16:59.720 --> 01:17:01.119 Thank you man, what's happening? 1431 01:17:02.039 --> 01:17:02.279 Sure? 1432 01:17:02.399 --> 01:17:02.880 Hey Tom? 1433 01:17:02.920 --> 01:17:05.039 I got an estimate on a on a tough shed 1434 01:17:05.199 --> 01:17:09.039 and and then I just got themos all and it's 1435 01:17:09.039 --> 01:17:13.239 been looking, you know at the reviews better business reports, 1436 01:17:13.359 --> 01:17:15.159 and some of them are not very glowing. So I 1437 01:17:15.239 --> 01:17:18.760 just want to know if you had any history or 1438 01:17:18.800 --> 01:17:21.119 current issues with tough shed up and you. 1439 01:17:21.039 --> 01:17:23.720 Know we've had passed spring. There no issues, We've had 1440 01:17:23.720 --> 01:17:28.880 good reports on them in the past. It really the 1441 01:17:29.239 --> 01:17:32.119 complaints we did have. The few complaints we've had with 1442 01:17:32.239 --> 01:17:36.199 tough sheds is when I believe people got them to 1443 01:17:36.600 --> 01:17:40.239 for a mission they weren't meant for. Well. 1444 01:17:40.279 --> 01:17:42.840 I think the other thing is most of them, in fact, 1445 01:17:42.880 --> 01:17:45.399 I think all of them are franchise models. So you 1446 01:17:45.439 --> 01:17:47.640 can definitely get a bad one or a good one, 1447 01:17:47.680 --> 01:17:51.640 that's possible, But the product itself, I don't recall any issues. 1448 01:17:53.359 --> 01:17:55.520 Okay, good to know. And of course it's through the 1449 01:17:55.720 --> 01:17:58.199 they're working through home Depot. So I used the home 1450 01:17:58.239 --> 01:17:59.239 Depot site, talked to. 1451 01:17:59.520 --> 01:18:03.720 Are you and the springs? Hey, Jesse down what's that 1452 01:18:03.800 --> 01:18:07.960 old Colorado downtown area called? There's like three or four. 1453 01:18:08.039 --> 01:18:10.960 I think shed dealers, like an actual tough shed deal, 1454 01:18:13.199 --> 01:18:15.239 just go direct. And the only reason I say that 1455 01:18:15.319 --> 01:18:17.680 is you might save a little money. I'm sure they'll 1456 01:18:17.680 --> 01:18:20.079 beat the home depot price on their own product. But 1457 01:18:20.199 --> 01:18:22.239 the other thing is then you're going to be dealing 1458 01:18:22.279 --> 01:18:24.960 with You're going to be dealing with one company. You're 1459 01:18:24.960 --> 01:18:27.279 not going to be dealing through home Depot. And we 1460 01:18:27.359 --> 01:18:29.479 get a lot of complaints. It doesn't matter if it's 1461 01:18:29.560 --> 01:18:32.359 flooring windows. I mean, how many complaints do we get 1462 01:18:32.359 --> 01:18:35.079 on Home Depot subcontractors, Tom. 1463 01:18:35.479 --> 01:18:39.119 Well, when we do get them, they're about the subcontractors, yep, 1464 01:18:40.000 --> 01:18:42.039 you know, not about Home Depot itself. 1465 01:18:42.159 --> 01:18:44.800 No, but what but what ends up happening is Home 1466 01:18:44.840 --> 01:18:47.079 Depot is the one that needs directify it and they 1467 01:18:47.119 --> 01:18:48.800 generally won't do anything. 1468 01:18:49.960 --> 01:18:54.399 Exactly. You're right, Yeah, And they're right, and they say 1469 01:18:54.439 --> 01:18:57.079 it's your deal. That's why I don't like doing that. 1470 01:18:57.159 --> 01:18:59.159 By the way, you should go. You should just for 1471 01:18:59.199 --> 01:19:00.880 the heck of it. Stole down there. You know, we're 1472 01:19:00.920 --> 01:19:02.760 we're talking about Old Colorado City. 1473 01:19:03.840 --> 01:19:05.159 Yeah, sure, do over on eighth. 1474 01:19:05.319 --> 01:19:08.199 Yeah, we're on a radio station out there, KRDO. So 1475 01:19:08.239 --> 01:19:10.680 when I drive down to KRDO to do stuff, I 1476 01:19:10.680 --> 01:19:12.439 always pass. It's how I knew about it. 1477 01:19:13.279 --> 01:19:15.680 And all they do is sell these buildings. Yeah, it's 1478 01:19:15.680 --> 01:19:16.720 a big toughshed dealer. 1479 01:19:16.760 --> 01:19:19.079 Should they sell them and install them and deliver them. 1480 01:19:19.079 --> 01:19:20.159 They do all that on site. 1481 01:19:20.199 --> 01:19:22.600 So and I think there might even be another brand 1482 01:19:22.680 --> 01:19:23.560 really close to there. 1483 01:19:23.600 --> 01:19:24.920 I don't know anything about it, but. 1484 01:19:25.840 --> 01:19:27.880 All right, I do a Google search. Then, yeah, thank 1485 01:19:27.920 --> 01:19:29.119 you so much for that, sure. 1486 01:19:29.000 --> 01:19:31.520 Thing, man, Thanks for calling. Three oh three seven one 1487 01:19:31.560 --> 01:19:34.359 three eight two five five three Zho three Martino, Chris, 1488 01:19:34.399 --> 01:19:35.119 what's happening. 1489 01:19:37.319 --> 01:19:41.640 I've been just looking at renewing some concealed carry insurance 1490 01:19:42.279 --> 01:19:44.439 and I'm just shopping around, and I guess I noticed 1491 01:19:44.479 --> 01:19:46.319 with a couple of them. Now they allow you to 1492 01:19:46.359 --> 01:19:49.920 pick your own attorney for representation. I guess my question 1493 01:19:50.039 --> 01:19:53.039 is with their fee schedules, do any of the attorneys 1494 01:19:53.079 --> 01:19:58.000 you work with know if they'll support yeah, backing you 1495 01:19:58.159 --> 01:19:59.199 up with what these comes. 1496 01:19:59.239 --> 01:20:01.560 Well, let me ask you some when you say concealed 1497 01:20:01.680 --> 01:20:03.720 carry insurance, what are you talking about? 1498 01:20:05.600 --> 01:20:06.520 What it is is. 1499 01:20:06.800 --> 01:20:10.319 If you app actually use your weapon, they will represent 1500 01:20:10.399 --> 01:20:11.680 you through the whole process. 1501 01:20:11.960 --> 01:20:12.199 Yeah. 1502 01:20:12.199 --> 01:20:14.520 In other words, if someone breaks into your house and 1503 01:20:14.560 --> 01:20:17.159 you blast them in the head and they die, and 1504 01:20:17.199 --> 01:20:19.800 the cops all of a sudden decide they then my 1505 01:20:19.960 --> 01:20:20.840 day doesn't work. 1506 01:20:21.319 --> 01:20:25.159 Don't homeowner doesn't homeowners Insurance cover you? Well? 1507 01:20:25.199 --> 01:20:27.520 Okay, fine, let's say you're out in the parking lot 1508 01:20:27.600 --> 01:20:29.800 for that matter. Oh you're saying, don't they cover you 1509 01:20:29.840 --> 01:20:34.159 all together? I don't think so. Not for criminal activity, Well. 1510 01:20:34.880 --> 01:20:36.000 Don't have to be criminal. 1511 01:20:36.039 --> 01:20:37.520 I mean you could do with it legally. 1512 01:20:37.760 --> 01:20:42.239 And what I'm saying, I don't think, Jeff, I get that. 1513 01:20:42.279 --> 01:20:45.319 But I'm saying, I don't think homeowners steps in and 1514 01:20:45.439 --> 01:20:48.319 is going to pay for a defense for a criminal charge. 1515 01:20:48.560 --> 01:20:51.279 But that's where concealed carry insurance is very important. 1516 01:20:51.359 --> 01:20:54.000 Yes, so do you have do you have it? 1517 01:20:55.720 --> 01:20:56.239 Do I? 1518 01:20:56.239 --> 01:20:56.520 I do? 1519 01:20:56.600 --> 01:20:56.760 Now? 1520 01:20:56.880 --> 01:20:58.800 I have I had lost yield. 1521 01:20:58.880 --> 01:21:02.439 I think Jeff does got it to yeah? Okay? And 1522 01:21:03.000 --> 01:21:03.880 is it expensive? 1523 01:21:04.640 --> 01:21:05.600 No, it's pretty cheap. 1524 01:21:06.520 --> 01:21:06.840 Okay. 1525 01:21:06.840 --> 01:21:08.880 So what I want to know is this, if what 1526 01:21:08.960 --> 01:21:11.359 are you asking? There's so many people that have it. 1527 01:21:11.479 --> 01:21:14.119 The reason it's so cheap is I mean, how often 1528 01:21:14.199 --> 01:21:14.640 are you. 1529 01:21:14.560 --> 01:21:17.560 Every to use it? But I want to ask Chris this. 1530 01:21:17.800 --> 01:21:21.439 You're asking Chris what that Now that you can select 1531 01:21:21.479 --> 01:21:24.640 your own attorney us to. 1532 01:21:24.600 --> 01:21:27.039 Know, for example, if Joe Lazara, and I'll just use 1533 01:21:27.039 --> 01:21:29.520 that because he's on our referral list, if he can 1534 01:21:29.600 --> 01:21:33.600 pick Joe Lazara to use contractually with whoever he's buying 1535 01:21:33.640 --> 01:21:36.520 the policy from, I would say, if Joe did it, 1536 01:21:36.600 --> 01:21:39.960 you could. But if Joe, for example, is three hundred 1537 01:21:39.960 --> 01:21:42.239 an hour and they only pay one hundred and fifty 1538 01:21:42.279 --> 01:21:43.920 an hour, right, you're going to have to come up 1539 01:21:43.960 --> 01:21:44.720 with the deficit. 1540 01:21:45.800 --> 01:21:51.039 That's why. Is that what you're asking Chris? Yes, what 1541 01:21:51.159 --> 01:21:53.079 rate do they give you what hourly rate? 1542 01:21:54.239 --> 01:21:56.720 They don't show anything on their sites. I guess I 1543 01:21:56.720 --> 01:21:58.199 could call him individually an app. 1544 01:21:58.319 --> 01:22:00.439 Well, that's what jed. That's it's all going to come 1545 01:22:00.439 --> 01:22:04.000 down to that, because when they say they pay attorneys fees, 1546 01:22:04.439 --> 01:22:08.520 or even by the way, when laws say you get 1547 01:22:08.640 --> 01:22:15.640 attorneys fees, it doesn't mean you get what the attorney bills. 1548 01:22:16.199 --> 01:22:22.279 It means you get what they claim it should be. 1549 01:22:24.079 --> 01:22:30.840 In other words, the courts decide. So that's really that's 1550 01:22:30.960 --> 01:22:36.880 really the rub right there. Oh cool, I got a 1551 01:22:36.960 --> 01:22:40.760 judgment one time. I got a judgment one time for 1552 01:22:40.800 --> 01:22:47.039 attorney's fees, and the attorney said, the judge said, okay, 1553 01:22:47.079 --> 01:22:51.880 therefore you get one hundred and ninety thousand dollars and 1554 01:22:52.000 --> 01:22:55.680 my fees were two hundred and ninety thousand. And I 1555 01:22:55.880 --> 01:22:58.319 said to the judge and I won, by the way, 1556 01:22:58.640 --> 01:23:00.840 that's why I got attorney's fees. And I said to 1557 01:23:00.920 --> 01:23:03.439 the judge, and he's I didn't say to Jude, I 1558 01:23:03.479 --> 01:23:09.399 said to my attorney, the judge told me that, or 1559 01:23:09.520 --> 01:23:12.920 told us in court these were reasonable attorney's fees. But 1560 01:23:13.039 --> 01:23:15.920 I got charge one hundred thousand dollars more. How do 1561 01:23:15.960 --> 01:23:16.920 you reconcile that. 1562 01:23:17.000 --> 01:23:17.159 Now. 1563 01:23:17.199 --> 01:23:19.359 I wasn't saying you cheated me or anything. I was saying, 1564 01:23:19.600 --> 01:23:23.199 if I did a feed dispute, would that judge's opinion 1565 01:23:23.319 --> 01:23:27.279 carry weight? And he immediately reduced his bill. And I'm 1566 01:23:27.319 --> 01:23:30.239 not saying I had bad representation. He was really good. 1567 01:23:30.800 --> 01:23:35.920 But it's kind of damning when a judge says your 1568 01:23:35.960 --> 01:23:41.359 reasonable compensation should be this. So therefore, what you need 1569 01:23:41.399 --> 01:23:44.079 to do is clarify that before getting into this so 1570 01:23:44.159 --> 01:23:48.279 you don't have that kind of a problem. If they 1571 01:23:48.319 --> 01:23:50.439 allow you to pick an attorney, ask them what the 1572 01:23:50.479 --> 01:23:53.279 hourly rate they allow, and not only that, how many 1573 01:23:53.319 --> 01:23:55.640 hours do they allow? Some of them have a cap 1574 01:23:55.720 --> 01:23:58.920 on it. You know. That's why these prepaid legal things, 1575 01:23:59.000 --> 01:24:02.399 I think they suck. They're good for a phone call 1576 01:24:02.439 --> 01:24:05.439 now and then to an attorney, but mainly they suck. 1577 01:24:07.800 --> 01:24:11.600 Three oh three seven one three talk seven one three 1578 01:24:11.840 --> 01:24:20.800 eight two five five Go with a sure thing Denver's 1579 01:24:20.840 --> 01:24:23.760 Best Roofer Excel roofing dot com. You don't pay a 1580 01:24:23.840 --> 01:24:29.960 cent until you're content. Time for an insurance check up, 1581 01:24:30.039 --> 01:24:34.119 free no obligation comparison call compass insurance paying too much 1582 01:24:34.239 --> 01:24:37.199 your coverage at dozens of insurance companies find out Now 1583 01:24:37.279 --> 01:24:39.760 three oh three seven seven to one. Help. You'll think 1584 01:24:39.800 --> 01:24:42.359 you're his only customer when you choose Frank durand the 1585 01:24:42.439 --> 01:24:45.079 real estate Man dot com to list your home with 1586 01:24:45.199 --> 01:24:51.760 Remax Alliance three oh three nine two zero sixteen twenty two. 1587 01:24:54.600 --> 01:24:58.600 Hi Tom Martino here three oh three seven one three 1588 01:24:58.680 --> 01:25:01.319 talk three oh three seven one three eight two five five. 1589 01:25:02.960 --> 01:25:06.680 We might need Paul the waterman on right now waterpros 1590 01:25:06.760 --> 01:25:14.720 dot net. But uh for this question, Kevin, Uh, what's 1591 01:25:14.720 --> 01:25:15.079 going on? 1592 01:25:15.159 --> 01:25:15.520 Paul? 1593 01:25:16.159 --> 01:25:19.840 Yeah, So i'll thing called structured water. 1594 01:25:20.079 --> 01:25:20.840 Have you ever don of it? 1595 01:25:20.840 --> 01:25:24.680 It's kind of a yes, it seems awful wacky to me, 1596 01:25:24.720 --> 01:25:27.039 and it gets the water thick and somehow it makes 1597 01:25:27.039 --> 01:25:28.760 it more charge and good for your body. 1598 01:25:29.600 --> 01:25:35.359 What they say. They say that it aligns the molecules 1599 01:25:35.520 --> 01:25:40.479 and it's better for absorption and better for hydration. And 1600 01:25:41.359 --> 01:25:44.600 I don't know, I don't know enough about it. 1601 01:25:44.720 --> 01:25:47.359 I mean we should ask to me. The first thing 1602 01:25:47.399 --> 01:25:48.600 I think is snake oil. 1603 01:25:49.319 --> 01:25:53.239 Yep, it says the molecular Here's what I'm reading about it. 1604 01:25:53.960 --> 01:25:58.760 The idea is that the water molecules in structured water 1605 01:25:58.920 --> 01:26:04.920 align themselves in organized layers, unlike the random arrangement of 1606 01:26:05.039 --> 01:26:10.880 molecules in ordinary water, it enhances hydration. Proponents of this 1607 01:26:10.960 --> 01:26:15.760 structured water claim it's more easily absorbed by cells. Now 1608 01:26:15.800 --> 01:26:17.760 are you looking at one of these machines? 1609 01:26:20.119 --> 01:26:21.960 Well, I saw a thing for one hundred and eighty 1610 01:26:21.960 --> 01:26:24.319 bucks that you sor you dip in your water and 1611 01:26:24.359 --> 01:26:26.600 wave it around and it makes the water thicker and 1612 01:26:26.640 --> 01:26:30.880 structures it. So it's pretty cheap and a nutrition this 1613 01:26:31.000 --> 01:26:33.359 that I know, seems to claim this is good good. 1614 01:26:33.439 --> 01:26:34.920 No, you can't spend. 1615 01:26:35.199 --> 01:26:38.439 I'll sell you a drumstick for thirty bucks. 1616 01:26:40.239 --> 01:26:44.439 I'll sell the time. So listen, like, really, I do 1617 01:26:44.520 --> 01:26:46.560 want to call Paul the water man. Is he around? 1618 01:26:48.520 --> 01:26:50.960 I'm working on it, Tom, Yeah, just see if he's there. 1619 01:26:51.359 --> 01:26:53.560 I do want to ask him. And Paul knows a 1620 01:26:53.600 --> 01:26:55.800 lot about water, he really does. I bet it's a 1621 01:26:55.880 --> 01:26:56.560 real thing. 1622 01:26:56.760 --> 01:26:59.079 But you know, if it's any better for you than 1623 01:26:59.159 --> 01:27:00.800 drinking regular cloth? 1624 01:27:00.920 --> 01:27:05.199 First of all, how supposedly do they realign the molecules? 1625 01:27:05.479 --> 01:27:07.800 What is it? He just how do you make water 1626 01:27:08.039 --> 01:27:10.720 a stick and you move it around? Is that how 1627 01:27:11.000 --> 01:27:16.520 they say you do it with a stick? Yeah, Kevin, 1628 01:27:17.479 --> 01:27:18.239 what kind. 1629 01:27:18.000 --> 01:27:19.680 Of a stick is it? 1630 01:27:19.680 --> 01:27:22.800 One hundred and seventy five dollars sul sticks over the bar. 1631 01:27:23.359 --> 01:27:26.560 Yeah, no, what is it really? What is the stick? 1632 01:27:28.399 --> 01:27:31.199 I'm kind of a stick that contained already contains structured 1633 01:27:31.239 --> 01:27:34.720 water like a vial, and then when you put this 1634 01:27:34.800 --> 01:27:37.560 in the water, it transfers its structure over to the 1635 01:27:37.600 --> 01:27:39.119 other water. And the thing is, I. 1636 01:27:39.119 --> 01:27:40.560 Suppose do you ever run out of it? 1637 01:27:40.680 --> 01:27:42.359 Biscus, do you ever run. 1638 01:27:42.199 --> 01:27:42.479 Out of it? 1639 01:27:42.680 --> 01:27:45.680 Never run out? No, I'm thinking about trying this for 1640 01:27:45.680 --> 01:27:47.880 one hundred eighty bucks, but I don't know. But they say, 1641 01:27:48.000 --> 01:27:49.399 I think you're nuts. 1642 01:27:51.279 --> 01:27:55.600 So this stick you put never runs out and it 1643 01:27:55.680 --> 01:27:58.880 structures the water. Yeah, and it grows hair. 1644 01:28:00.520 --> 01:28:04.479 Yeah, I hope. So anyway, okay, so I thought I 1645 01:28:04.520 --> 01:28:05.720 was just try to figure out if you had ever 1646 01:28:05.760 --> 01:28:06.159 heard of it. 1647 01:28:06.239 --> 01:28:08.680 So maybe kid, we are going to try to get 1648 01:28:08.680 --> 01:28:10.680 Paul on though. I mean, you know, we're kind of 1649 01:28:10.720 --> 01:28:13.560 making fun of it because it sounds so freaking goofy, 1650 01:28:13.600 --> 01:28:15.560 a stick that never runs out you put in your 1651 01:28:15.600 --> 01:28:19.479 I'm looking at some now I'm looking at alkaline water sticks. 1652 01:28:21.399 --> 01:28:26.279 Yeah, like twenty bucks that alkaline. You know, by the way, 1653 01:28:26.920 --> 01:28:32.880 alkaline based water has some benefits and you know re okay, 1654 01:28:33.279 --> 01:28:36.479 water can be better absorbed, but better. Hold on, If 1655 01:28:36.520 --> 01:28:39.960 you adjust the pH of water, and you adjust the 1656 01:28:40.000 --> 01:28:44.319 alkalinity of water and the acidity of water, you can 1657 01:28:44.800 --> 01:28:49.960 truly improve absorption. But I don't know what this structured means. 1658 01:28:51.000 --> 01:28:53.920 You see, that's the thing. And to me it does 1659 01:28:54.000 --> 01:28:57.600 sound like snake oil, as Mark put it, because to 1660 01:28:57.720 --> 01:29:02.680 say that it naturally deuces structured water and this stick 1661 01:29:03.000 --> 01:29:07.119 last forever. What's in the stick? Well, they can't tell 1662 01:29:07.159 --> 01:29:08.720 you that, or else you could. 1663 01:29:08.600 --> 01:29:12.680 Go make your own, but it's actually structured water in 1664 01:29:12.760 --> 01:29:15.840 the stick, supposedly, and then it transfers as characteristics to 1665 01:29:15.920 --> 01:29:16.479 any other. 1666 01:29:17.159 --> 01:29:19.720 This is from healthline dot com. I don't even know 1667 01:29:19.720 --> 01:29:22.760 who they are, but it says companies selling structured water 1668 01:29:23.079 --> 01:29:27.439 make extreme claims about its benefits. However, there's no evidence 1669 01:29:27.520 --> 01:29:30.640 behind any of them. No, nor is there any compelling 1670 01:29:30.720 --> 01:29:35.640 evidence that such a substance has structured water even exists. 1671 01:29:37.760 --> 01:29:42.119 Well, yuh, I mean, I guess the reason I'm interested 1672 01:29:42.239 --> 01:29:44.640 is because they say, if you structure the water, it 1673 01:29:44.640 --> 01:29:46.720 gets like honey like, it gets thick, so you would 1674 01:29:46.720 --> 01:29:49.399 know something actually happened when you stuck the stick in there. 1675 01:29:50.199 --> 01:29:54.560 No, hold on, they don't claim it actually gets thicker, do. 1676 01:29:54.560 --> 01:29:58.520 They Yeah, yeah, they say it gets more viscous that. 1677 01:29:58.680 --> 01:30:01.439 Well, more viscous to where you can notice it, or 1678 01:30:01.439 --> 01:30:08.199 on a microscopic level. He said, like, honey, dude, Nah, 1679 01:30:08.319 --> 01:30:11.600 Now listen, Kevin. How much is it? Kevin? How much 1680 01:30:11.680 --> 01:30:13.520 is it? I? 1681 01:30:14.159 --> 01:30:16.439 If you really want good water, though, I can sell 1682 01:30:16.479 --> 01:30:19.119 you a packet of kool aid and all you have 1683 01:30:19.199 --> 01:30:20.199 to do is add sugar. 1684 01:30:20.239 --> 01:30:23.159 It'll be the most delicious Kevin I ever had. If 1685 01:30:23.159 --> 01:30:27.920 you buy that stick, If you buy that stick and 1686 01:30:28.000 --> 01:30:31.840 you can show me bring it in where a sealed 1687 01:30:31.920 --> 01:30:37.520 stick will make your water thicker visibly, I'll pay for it. 1688 01:30:38.560 --> 01:30:40.640 Yeah, I'll let you know. I've been in before, so 1689 01:30:40.680 --> 01:30:42.319 i'll let you know if this happens. 1690 01:30:42.399 --> 01:30:45.359 Oh wait, you were you in the door up to something? 1691 01:30:45.760 --> 01:30:48.399 Why were you in before? Did you buy something like this? 1692 01:30:49.600 --> 01:30:50.760 Oh no, I was a common man. 1693 01:30:51.239 --> 01:30:55.960 Oh okay, Tom, ok when you were a common man 1694 01:30:56.119 --> 01:31:00.159 years ago? What did we talk about? Yeah? 1695 01:31:00.239 --> 01:31:02.760 I have a nonprofit that helps people with car repairs. 1696 01:31:03.119 --> 01:31:07.079 Of course. Yeah, you do a good job. 1697 01:31:07.159 --> 01:31:07.359 Man. 1698 01:31:08.439 --> 01:31:10.399 Isn't it hands of the is it hands of the 1699 01:31:10.399 --> 01:31:13.279 carpenter or something? Oh that's a different. 1700 01:31:13.840 --> 01:31:15.720 But this is called our twelve charity. 1701 01:31:16.520 --> 01:31:19.439 I remember that. Okay, they know Daphne. 1702 01:31:21.000 --> 01:31:21.439 Exactly. 1703 01:31:21.520 --> 01:31:23.920 Yeah, Hey I do. Tom. 1704 01:31:23.960 --> 01:31:26.640 Do you remember the guy that came in that said 1705 01:31:27.399 --> 01:31:29.800 he took us in the other room and like held us. 1706 01:31:29.920 --> 01:31:32.920 Yes, yes, yes. What was he claiming? Though, I'll tell 1707 01:31:32.920 --> 01:31:35.800 you I gotta take this crack. No, no, I'm gonna I'm 1708 01:31:35.800 --> 01:31:38.159 gonna tell you and and and he was a nice 1709 01:31:38.199 --> 01:31:40.800 man and it was a nut. Well I gotta take 1710 01:31:40.840 --> 01:31:43.399 the break though. First, Barry, real quick, you got a 1711 01:31:43.479 --> 01:31:45.920 props for Kevin Coulkin shared an auto tech? 1712 01:31:47.159 --> 01:31:47.880 Yes, I do. 1713 01:31:48.239 --> 01:31:48.399 Uh. 1714 01:31:48.760 --> 01:31:51.079 I just came back from him. He took a look 1715 01:31:51.119 --> 01:31:54.680 at the battery that I brought in that Triple A 1716 01:31:54.880 --> 01:31:59.039 battery would not do anything about, and he got it 1717 01:31:59.079 --> 01:32:04.239 covered under warranty for me and got me a new battery. 1718 01:32:04.279 --> 01:32:06.880 Take Kevin, why did Triple A not want to do this? 1719 01:32:07.039 --> 01:32:07.399 Do you know? 1720 01:32:07.600 --> 01:32:10.479 I could never figure that out. But we just bypassed 1721 01:32:10.479 --> 01:32:11.640 that all and just took care of it. 1722 01:32:13.119 --> 01:32:13.600 Well. 1723 01:32:13.640 --> 01:32:15.600 I appreciate it very much anytime. 1724 01:32:15.800 --> 01:32:18.560 And Triple A it was this the first battery or 1725 01:32:18.640 --> 01:32:23.720 second battery. Triple A sold you first and it went 1726 01:32:23.840 --> 01:32:26.359 bad and they just wouldn't take care of it. 1727 01:32:27.359 --> 01:32:28.800 No, So then. 1728 01:32:30.199 --> 01:32:32.520 He didn't drive it enough and that's why it failed. 1729 01:32:32.560 --> 01:32:33.359 That's what they call Do. 1730 01:32:33.359 --> 01:32:35.760 You think that's a good excuse, Kevin. 1731 01:32:35.640 --> 01:32:38.560 No, No, the battery's gonna warranty, Yeah, fix it? 1732 01:32:38.640 --> 01:32:41.039 Yeah, all right, thank you for telling us. We got 1733 01:32:41.079 --> 01:32:49.079 more coming up. Go with a sure thing Denver's best 1734 01:32:49.159 --> 01:32:52.039 roofer Excel Roofing dot com. You don't pay a cent 1735 01:32:52.239 --> 01:32:58.319 until you're content. Time for an insurance check up free, 1736 01:32:58.399 --> 01:33:02.119 no obligation. In comparison all Compass insurance paying too much 1737 01:33:02.239 --> 01:33:05.199 your coverage at dozens of insurance companies find out now 1738 01:33:05.279 --> 01:33:07.760 three all three seven seven to one. Help. You'll think 1739 01:33:07.800 --> 01:33:10.399 you're his only customer when you choose Frank durand the 1740 01:33:10.399 --> 01:33:13.079 real estate Man dot com to list your home with 1741 01:33:13.199 --> 01:33:18.119 Remax Alliance three oh three nine two zero sixteen twenty two. 1742 01:33:19.680 --> 01:33:22.479 Hi Tom Martina here three O three seven one three 1743 01:33:22.560 --> 01:33:26.760 talks seven one three eight two five five. Welcome, and 1744 01:33:28.399 --> 01:33:31.479 Deputy Doc has a comment on structured water. First, then 1745 01:33:31.520 --> 01:33:33.760 I'm going to go to the expert, Paul, the waterman, 1746 01:33:33.880 --> 01:33:38.119 Paul with Waterpros dot net. Deputy What Doc, I didn't 1747 01:33:38.119 --> 01:33:39.119 know you had a comment on this? 1748 01:33:39.159 --> 01:33:43.800 Go ahead, alright here, if you put a keyspoon of 1749 01:33:44.359 --> 01:33:48.239 lemon juice and a cup of water. It's no longer water. 1750 01:33:48.520 --> 01:33:51.840 It's a weak acid. So that just spells. 1751 01:33:52.000 --> 01:33:54.960 And number two, the only way that you can increase 1752 01:33:55.000 --> 01:33:59.119 the discosy of water is to start freezing it, where 1753 01:33:59.159 --> 01:34:02.960 you get half ice and half water. The construction water 1754 01:34:03.359 --> 01:34:06.159 is ice. As soon as the molecule is fined to 1755 01:34:06.239 --> 01:34:08.239 one another, they become a solid. 1756 01:34:08.680 --> 01:34:09.720 So you can't have. 1757 01:34:10.319 --> 01:34:13.720 As as water is freezing and you have half water 1758 01:34:14.039 --> 01:34:17.199 and half height, it doesn't it does it creates. 1759 01:34:18.520 --> 01:34:18.680 Bet. 1760 01:34:19.760 --> 01:34:22.399 I bet that stick doc to stick the guy was 1761 01:34:22.439 --> 01:34:23.760 gonna buy for one hundred and eighty. 1762 01:34:24.079 --> 01:34:25.640 I bet it's got liquid in it. 1763 01:34:26.000 --> 01:34:28.760 And when it'll tell you to freeze it and then 1764 01:34:28.840 --> 01:34:32.560 you start stirring regular water with the frozen stick. 1765 01:34:32.640 --> 01:34:35.439 I don't know. Let's talk, Paul. Have you ever heard 1766 01:34:35.479 --> 01:34:38.600 of these sticks they're selling and they claim that it 1767 01:34:38.760 --> 01:34:44.000 structures your water, which is better hydration and better for health. Paul, 1768 01:34:44.079 --> 01:34:45.720 doubting waterpros dot Net. 1769 01:34:46.960 --> 01:34:50.039 Yeah, it's all it's all bullocks to me, Tom, because 1770 01:34:51.159 --> 01:34:55.039 basic water or acidic water is absorbed faster in your 1771 01:34:55.079 --> 01:34:59.720 body than anything that's elevated in pH and water is 1772 01:34:59.720 --> 01:35:02.680 in our gain it so there's no minerals that are 1773 01:35:02.760 --> 01:35:06.720 absorbed from water. Water is strictly for flushing, cleaning out 1774 01:35:06.760 --> 01:35:07.600 the body that's. 1775 01:35:07.439 --> 01:35:13.239 Shit so and hydrating, right, yeah, obviously. So what I 1776 01:35:13.279 --> 01:35:16.359 want to know, Paul, is have you heard of structured water? 1777 01:35:17.399 --> 01:35:20.119 No, I've never heard of structured water. I mean, I've 1778 01:35:20.119 --> 01:35:25.239 heard of alkaline water, which is which is not proven technology, 1779 01:35:25.560 --> 01:35:29.359 But structured water, I never heard of it. 1780 01:35:29.359 --> 01:35:30.960 It was I want you to look it up and 1781 01:35:31.000 --> 01:35:34.000 maybe give us a report on it. It's called if 1782 01:35:34.039 --> 01:35:36.560 you if you look at it. According to my girlfriend, 1783 01:35:37.399 --> 01:35:42.159 the father of this structured water. The researcher was doctor 1784 01:35:42.319 --> 01:35:47.039 Gerald Pollock p O. L L A c K. He 1785 01:35:47.319 --> 01:35:53.039 suggested that water could exist in a distinct semi crystalline 1786 01:35:53.199 --> 01:35:59.880 state in certain environments. I don't know anyway. He says 1787 01:36:00.079 --> 01:36:06.880 that it alters the molecular arrangement and helps to enhance hydration. 1788 01:36:07.960 --> 01:36:11.800 And it says some beliefs structured water holds more energy 1789 01:36:12.479 --> 01:36:14.920 and supports optimum health. 1790 01:36:16.720 --> 01:36:18.960 I got I bet that right there. To me, when 1791 01:36:19.000 --> 01:36:23.960 you talk about that, that last paragraph, that sounds funny 1792 01:36:24.000 --> 01:36:26.079 to me. The only thing that water's proven to do 1793 01:36:27.000 --> 01:36:31.239 is if you uses your kidneys your it helps with 1794 01:36:31.279 --> 01:36:31.880 your pancras. 1795 01:36:31.920 --> 01:36:32.520 It helps with the. 1796 01:36:32.560 --> 01:36:36.279 Spleen in your lever. It's a rinsing agent. And a 1797 01:36:36.319 --> 01:36:40.760 lot of people that don't drink enough water have kidney stones, gallstones, 1798 01:36:40.800 --> 01:36:44.520 and they even can get urinary track infections because they're 1799 01:36:44.520 --> 01:36:45.720 not drinking enough water. 1800 01:36:46.119 --> 01:36:49.560 Yeah, but but I've I've been told this by many doctors, Paul, 1801 01:36:49.840 --> 01:36:53.760 that proper hydration for brain function is a must. 1802 01:36:54.520 --> 01:36:59.920 Absolutely so acidic water water, This acidic is absorbed by 1803 01:37:00.359 --> 01:37:03.439 think about this. Before dator rade, people used to tell 1804 01:37:03.439 --> 01:37:06.960 you to drink pickled juice because of the vinegar. So 1805 01:37:07.079 --> 01:37:09.760 it's the cinity aspect that much is what the stomach 1806 01:37:09.800 --> 01:37:13.880 acid is, which basically absorbs in. Warm water actually is 1807 01:37:13.920 --> 01:37:17.000 a lot better for you than cold water. Warm water, 1808 01:37:17.199 --> 01:37:20.000 you know, you absorb quicker for hydration. Cold water may 1809 01:37:20.000 --> 01:37:23.439 cool you down, but for a quicker you know, hydration 1810 01:37:23.640 --> 01:37:26.319 to crunch the thirst, warm water is a lot better 1811 01:37:26.359 --> 01:37:26.640 for you. 1812 01:37:28.399 --> 01:37:34.159 So okay, all right, it says water isn't water is 1813 01:37:34.319 --> 01:37:38.720 actually necessary. I'm look reading this of course for brain 1814 01:37:39.359 --> 01:37:43.560 cells and neurons and for maintaining the proper volume because 1815 01:37:43.560 --> 01:37:46.399 your brain is seventy water. 1816 01:37:47.600 --> 01:37:51.239 Absolutely correct, that's it. We should be drinking in at 1817 01:37:51.319 --> 01:37:53.880 least a gallon in my opinion, at least a gallon 1818 01:37:53.920 --> 01:37:56.079 of water a day. 1819 01:37:55.600 --> 01:37:55.760 Now. 1820 01:37:56.399 --> 01:37:59.199 You can't drink too much water and drowned, believe. 1821 01:37:58.960 --> 01:37:59.319 It or not. 1822 01:38:00.439 --> 01:38:03.840 Yeah, those that's been done at colleges when they take that. Uh, 1823 01:38:04.000 --> 01:38:06.760 I don't know. There's some drug that makes you drink 1824 01:38:06.800 --> 01:38:07.800 water like crazy. 1825 01:38:08.079 --> 01:38:12.359 But what Paul was saying is essentially right here as well. 1826 01:38:12.840 --> 01:38:15.600 It's used to clean the body out of waste and 1827 01:38:15.760 --> 01:38:21.720 to restore elasticity and volume. So it takes the old 1828 01:38:21.880 --> 01:38:25.920 and replaces it with the new. That's stupid. Well no, 1829 01:38:26.039 --> 01:38:29.239 that's science, mart whether you like that or not. That's 1830 01:38:29.319 --> 01:38:33.119 actually a medical scient that's better for you. Well yeah, 1831 01:38:33.159 --> 01:38:36.520 because what you're doing is you're hydrating. That's what true hydration. 1832 01:38:36.800 --> 01:38:39.119 I'm sorry, I'm still thinking of that magic stick. 1833 01:38:39.279 --> 01:38:41.960 Oh no, no, no, we're not talking about that. Sorry, we're 1834 01:38:42.000 --> 01:38:45.760 talking about regular water. And by the way, speaking to that, Paul, 1835 01:38:45.840 --> 01:38:49.000 thank you very much for mine, because that reverse osmosis water. 1836 01:38:49.159 --> 01:38:51.720 Some of the best waterpros dot net go with a 1837 01:38:51.760 --> 01:38:55.319 sure thing Denver's best roofer Excel roofing dot com. You 1838 01:38:55.319 --> 01:39:01.119 don't pay a cent until you're content. Time for an 1839 01:39:01.119 --> 01:39:04.760 insurance check up free, no obligation. In comparison, call Compass 1840 01:39:04.800 --> 01:39:08.079 Insurance paying too much your coverage at dozens of insurance 1841 01:39:08.119 --> 01:39:10.600 companies find out now three all three seven to seven 1842 01:39:10.600 --> 01:39:13.359 to one help. You'll think you're his only customer when 1843 01:39:13.399 --> 01:39:15.880 you choose Frank durand the real estate Man dot com 1844 01:39:15.920 --> 01:39:19.039 to list your home with Remax Alliance three all three 1845 01:39:19.119 --> 01:39:28.039 nine two zero sixteen twenty two. 1846 01:39:26.560 --> 01:39:32.079 Ripped off news need so you don't have to. 1847 01:39:34.079 --> 01:39:38.279 Come run anxious as fast as we can show Shooter's 1848 01:39:38.399 --> 01:39:39.680 gonna help come. 1849 01:39:41.279 --> 01:39:43.960 This is the Troubleshooter Show. 1850 01:39:44.039 --> 01:39:51.880 No Tom Martine, Welcome, Welcome to the show. 1851 01:39:51.640 --> 01:39:52.800 The only show if it's kind. 1852 01:39:52.840 --> 01:39:56.159 We're here to solve problems, answer questions, take complaints. We 1853 01:39:56.199 --> 01:39:58.000 want to make your life just a little bit better. 1854 01:39:58.000 --> 01:40:00.159 You've been ripped off for taking advantage of this. It's 1855 01:40:00.239 --> 01:40:02.479 my friends, is to show for you as you know, 1856 01:40:02.520 --> 01:40:05.520 it's car Dake, Kevin Colkin in the house, Jeff Vick, 1857 01:40:06.119 --> 01:40:09.920 Jesse Schillinger. Welcome, gentlemen. What is going on in the 1858 01:40:09.920 --> 01:40:11.119 car business real quick? 1859 01:40:12.279 --> 01:40:14.520 Well, well, we were saying earlier, it's just as busy 1860 01:40:14.560 --> 01:40:18.000 as ever ever ever. People are taking care of cars 1861 01:40:18.000 --> 01:40:20.039 that normally they may have offt which is simply because 1862 01:40:20.039 --> 01:40:20.920 of replacement costs. 1863 01:40:21.159 --> 01:40:23.640 Jesse told me, you're you're at your best year ever 1864 01:40:23.720 --> 01:40:24.119 this year. 1865 01:40:24.279 --> 01:40:25.479 Yeah, we're killing it. 1866 01:40:25.479 --> 01:40:28.119 It's unbelievable. The used car market is so high. 1867 01:40:28.319 --> 01:40:29.239 Yeah, it's terrible. 1868 01:40:29.560 --> 01:40:31.720 It's it's people are bringing their cars out and fixing 1869 01:40:31.760 --> 01:40:32.239 them instead. 1870 01:40:32.239 --> 01:40:36.079 It's just kind afford all right, Tommy. You know, I 1871 01:40:36.119 --> 01:40:40.760 think Mark, as we've always talked about, the biggest problem 1872 01:40:40.880 --> 01:40:46.159 in the car business truly, is that people don't keep 1873 01:40:46.239 --> 01:40:51.720 them long enough for that upside downness to even out. 1874 01:40:53.119 --> 01:40:56.439 When you first buy, you're okay. If you buy wrong, 1875 01:40:56.479 --> 01:41:00.119 you're never okay. But when you first buy, even a 1876 01:41:00.199 --> 01:41:02.079 normal deal, there's a point at which you're going to 1877 01:41:02.119 --> 01:41:06.199 be upside down. There's a point where it evens out. 1878 01:41:06.479 --> 01:41:10.640 And I really tell this to people, especially parents, if 1879 01:41:10.640 --> 01:41:13.720 you're buying for your kids, or if they're buying a car, 1880 01:41:13.800 --> 01:41:16.000 even if they saved up the money, it is their 1881 01:41:16.079 --> 01:41:20.079 road to ruin when they start that negative equity thing, 1882 01:41:20.399 --> 01:41:23.680 because you guys know how it works. Somebody wants really 1883 01:41:23.720 --> 01:41:28.159 badly a car, they get it, they get tired of it, 1884 01:41:28.439 --> 01:41:31.000 or they see something want better, and this car's not 1885 01:41:31.079 --> 01:41:33.520 paid off. So they got to take that negative and 1886 01:41:33.560 --> 01:41:36.039 they got to put it into the next deal, which 1887 01:41:36.119 --> 01:41:39.039 makes them even more prone to be an upside down 1888 01:41:39.640 --> 01:41:41.880 in the next deal. And it just gets bigger and 1889 01:41:41.880 --> 01:41:45.640 bigger and bigger. Right, And so as that happens, what 1890 01:41:46.439 --> 01:41:52.239 you have is you have a situation where you're buried, 1891 01:41:53.319 --> 01:41:55.319 and the only way to get out of it, this 1892 01:41:55.479 --> 01:41:58.479 is my thought. You guys tell me the only way 1893 01:41:58.520 --> 01:42:01.199 to get out of it is to either get a 1894 01:42:01.239 --> 01:42:04.720 brand new car and trade the negative equity in on 1895 01:42:04.760 --> 01:42:08.640 a zero percent financing deal when they have these specials, 1896 01:42:09.479 --> 01:42:12.199 or and then keep it or keep the one you 1897 01:42:12.319 --> 01:42:14.640 have until it's paid off. Do you guys have any 1898 01:42:14.640 --> 01:42:15.279 thoughts on that? 1899 01:42:16.760 --> 01:42:20.319 Yeah, but everybody, it's so emotionally attached to cars at times. 1900 01:42:20.399 --> 01:42:21.720 I think that's their biggest. 1901 01:42:21.359 --> 01:42:24.000 I think just the opposite. I think just the opposite, Kevin. 1902 01:42:24.039 --> 01:42:24.239 I think. 1903 01:42:24.279 --> 01:42:26.760 I mean, when they're buying the car, they're emotionally looking 1904 01:42:26.800 --> 01:42:29.479 at the new car as opposed to the reasonability of 1905 01:42:29.560 --> 01:42:30.279 keeping the car. 1906 01:42:30.640 --> 01:42:34.359 Yeah, okay, now we can have more discussion on that. 1907 01:42:34.439 --> 01:42:36.119 I'd like to know what people have done in the 1908 01:42:36.119 --> 01:42:38.439 past to get out of that negative equity, snowballer, if 1909 01:42:38.439 --> 01:42:40.720 they had a kid doing it. Mark never let his 1910 01:42:40.800 --> 01:42:43.960 kids do it because he took control and showed him 1911 01:42:44.000 --> 01:42:45.920 how to build equity and sell at the right time. 1912 01:42:46.319 --> 01:42:48.560 But there's not a parent of lie that does that 1913 01:42:48.560 --> 01:42:51.560 that I know of other than him. Mike, you have 1914 01:42:51.600 --> 01:42:53.600 a comment on structured water, then we'll go back to 1915 01:42:53.600 --> 01:42:57.560 Paul the waterman. Go ahead, Mike, Yeah, Tom. 1916 01:42:58.159 --> 01:43:01.600 I actually I'm a handyman in a plummer and I 1917 01:43:01.720 --> 01:43:06.520 had some really neat customers and anyway, she got to 1918 01:43:06.560 --> 01:43:11.119 reading this stuff about the structured water or whatever. And 1919 01:43:11.239 --> 01:43:13.399 it is just a little tube about the size of 1920 01:43:13.399 --> 01:43:15.600 an eye dropper for one hundred and eighty seven bucks. 1921 01:43:15.600 --> 01:43:17.640 It doesn't go in the freezer or anything else. 1922 01:43:17.760 --> 01:43:18.520 It's stupid. 1923 01:43:18.560 --> 01:43:20.720 Twist it around in the glass and it's supposed to 1924 01:43:20.720 --> 01:43:25.239 make the water molecules the line. But that's just the 1925 01:43:25.279 --> 01:43:28.760 first step. The next one is and I put one 1926 01:43:28.840 --> 01:43:32.720 in for this nice lady. It's a whole house magic 1927 01:43:32.800 --> 01:43:38.319 water maker and it's yeah, it's like I better, oh 1928 01:43:38.359 --> 01:43:40.880 an ad. It's long brass tube that just hooks right 1929 01:43:40.920 --> 01:43:44.279 into your man, like you know, and there's no baffles, 1930 01:43:44.359 --> 01:43:49.439 there's no magnetism, there's no nothing. It's just a hollow 1931 01:43:49.560 --> 01:43:50.640 damn fat tube. 1932 01:43:51.640 --> 01:43:54.600 Is that crazy? How much did you charge this lady 1933 01:43:54.640 --> 01:43:55.319 to install it? 1934 01:43:56.520 --> 01:43:59.079 Well, I'm pretty nice guy. I only charger seventy five 1935 01:43:59.119 --> 01:44:01.960 bucks because I mean, okay, you know a couple of 1936 01:44:02.000 --> 01:44:04.199 couplings and stabbing it into the main line. 1937 01:44:04.640 --> 01:44:08.399 Meantime you're scratching your head and there's nothing in it. 1938 01:44:09.920 --> 01:44:14.119 Nothing and nothing, nothing, nothing nothing, not a baffle, not 1939 01:44:14.159 --> 01:44:20.239 a magnet, not a nothing. Yeah, but just to say, oh, 1940 01:44:20.319 --> 01:44:21.399 I read the literature. 1941 01:44:21.560 --> 01:44:24.800 How much did she spend on it? 1942 01:44:24.920 --> 01:44:26.439 She just shy of a thousand bucks? 1943 01:44:26.479 --> 01:44:27.279 Oh my god. 1944 01:44:28.479 --> 01:44:31.279 Yeah, Hey, I see a trouble. 1945 01:44:31.279 --> 01:44:31.680 What is it? 1946 01:44:32.079 --> 01:44:33.600 I want to look up the I want to look 1947 01:44:33.680 --> 01:44:37.199 up this stick. What is it called magic water stick? 1948 01:44:38.479 --> 01:44:40.640 Yeah? I think it's something like that. Just look up 1949 01:44:40.640 --> 01:44:41.880 structured water and stuff. 1950 01:44:41.920 --> 01:44:44.119 Yeah, I did, but I can't find this stick. Is 1951 01:44:44.119 --> 01:44:46.840 it called bend over and let me never mind? 1952 01:44:47.520 --> 01:44:49.720 Well, that would pretty much be what most folks should 1953 01:44:49.760 --> 01:44:52.840 call it. But it's kind of like if it's the 1954 01:44:52.840 --> 01:44:55.640 wholeless ebo thing. I think, you know, if you think 1955 01:44:55.640 --> 01:44:57.760 it makes you feel better, you feel better. 1956 01:44:59.000 --> 01:44:59.960 Oh my, the wall. 1957 01:45:00.720 --> 01:45:02.840 I have drank the water with the magic stick and 1958 01:45:03.399 --> 01:45:06.039 also going through the whole house thing. And it tastes 1959 01:45:06.159 --> 01:45:07.319 just like the well long. 1960 01:45:07.239 --> 01:45:09.279 It might taste the same. But let me ask you this. 1961 01:45:09.399 --> 01:45:10.079 Are you healthy? 1962 01:45:12.479 --> 01:45:15.199 I'm a sixty four year old palmer man. I'm fat 1963 01:45:15.239 --> 01:45:16.880 and ugly and everything else. 1964 01:45:17.079 --> 01:45:20.359 Yeah, that water might have kept you alive. And hold 1965 01:45:20.399 --> 01:45:24.239 on a second. Are you you've been plumbing for your 1966 01:45:24.399 --> 01:45:25.159 entire career? 1967 01:45:26.479 --> 01:45:26.720 Yeah? 1968 01:45:26.800 --> 01:45:29.000 I got my journeyman's license when I was twenty one. 1969 01:45:29.239 --> 01:45:31.439 Have you no what I once showed your butt crack? 1970 01:45:33.439 --> 01:45:35.039 Who hasn't seen my butt crack? 1971 01:45:35.520 --> 01:45:35.720 Hey? 1972 01:45:35.760 --> 01:45:37.880 You know what I Mike, I can't believe that's the 1973 01:45:37.920 --> 01:45:41.479 one that's the one stereotype that works. And here's what 1974 01:45:41.560 --> 01:45:46.800 I don't understand. I mean you, guys, here's the one 1975 01:45:46.800 --> 01:45:49.800 thing I don't and I mean this sincerely. Now. They've 1976 01:45:49.920 --> 01:45:54.600 never made adequate tools or or arrests or supports for plumbers. 1977 01:45:54.840 --> 01:45:57.760 When you're up under the sink and you need to 1978 01:45:57.840 --> 01:46:01.720 use two hands, but if you can't lean on your elbows, 1979 01:46:02.119 --> 01:46:05.399 you have to have incredible core strength. I'm very serious. 1980 01:46:05.479 --> 01:46:08.520 I'm not fooling around. And if you can't do that, 1981 01:46:09.319 --> 01:46:11.439 you need to make a They need to make a 1982 01:46:11.479 --> 01:46:13.960 wedge kind of thing so you clean out under the sink. 1983 01:46:14.479 --> 01:46:17.079 You put that wedge in there so you can support 1984 01:46:17.159 --> 01:46:20.880 yourself and use both hands. Am I telling the truth 1985 01:46:20.960 --> 01:46:21.119 or what? 1986 01:46:22.239 --> 01:46:24.640 Well? You got to understand. Like all plumbers, I have 1987 01:46:24.720 --> 01:46:27.720 a pretty big core, even though I'm not a very 1988 01:46:27.760 --> 01:46:31.279 tall man. But they do actually make that device you're 1989 01:46:31.279 --> 01:46:33.920 talking about. I always just took an iron in board 1990 01:46:35.039 --> 01:46:36.880 and stuck it in there so I didn't have to 1991 01:46:37.039 --> 01:46:38.720 sit there and try and bridge while I'm laying on 1992 01:46:38.760 --> 01:46:39.159 my back. 1993 01:46:39.359 --> 01:46:43.760 Oh yeah, because really, the one frustration I've had whenever 1994 01:46:43.920 --> 01:46:47.640 doing any plumbing where it's underneath something is because I 1995 01:46:47.680 --> 01:46:51.439 want both hands, but one is always supporting me and 1996 01:46:51.880 --> 01:46:54.520 otherwise I'm down on my back and I'm trying to 1997 01:46:54.560 --> 01:46:57.920 reach up. It's a pain in the ass. And by 1998 01:46:57.960 --> 01:47:01.079 the way, that goes for almost anything, like like we 1999 01:47:01.399 --> 01:47:04.399 get under a car, under an airplane, under anything, you 2000 01:47:04.479 --> 01:47:08.960 need support. You need proper support and propping up. And 2001 01:47:09.039 --> 01:47:09.920 I'm looking right here. 2002 01:47:09.960 --> 01:47:13.560 On Amazon they have the Plumber's pad for service and 2003 01:47:13.600 --> 01:47:14.199 it goes in. 2004 01:47:14.359 --> 01:47:16.239 It's exactly what you're imagining. 2005 01:47:16.279 --> 01:47:16.479 Time. 2006 01:47:16.600 --> 01:47:23.119 Oh my, hey, thank you man for calling. Hey Kevin 2007 01:47:23.159 --> 01:47:25.680 and you guys Kevin and you guys, I mean Jeff 2008 01:47:25.720 --> 01:47:29.439 and Jesse. When you guys are like under a dasher 2009 01:47:29.560 --> 01:47:31.760 somewhere where you're kind of upside down, feet in the air. 2010 01:47:31.800 --> 01:47:33.239 It's a pain in the end. What do you do 2011 01:47:33.319 --> 01:47:35.319 to support yourself? Do you put padding in there? What 2012 01:47:35.319 --> 01:47:39.319 do you do sending their employees? Yes, I'm talking about 2013 01:47:39.720 --> 01:47:41.920 at one time when you used to actually work. 2014 01:47:42.159 --> 01:47:44.319 There's not enough room to put anything in there. 2015 01:47:44.439 --> 01:47:48.439 No, you just where you actually pull the seat out 2016 01:47:48.520 --> 01:47:49.520 just so you can get room. 2017 01:47:49.680 --> 01:47:50.000 Yeah. 2018 01:47:50.239 --> 01:47:52.920 Now, wait a minute, I'm gonna tell you, guys, that's 2019 01:47:52.960 --> 01:47:56.079 that's not true. I had a little tiny sport plane 2020 01:47:56.159 --> 01:47:58.760 cockpit that I had to get. You have to get 2021 01:47:58.960 --> 01:48:01.600 in order to get behind the dash, you have to 2022 01:48:01.640 --> 01:48:04.560 put your feet out the windows, and you have to 2023 01:48:04.600 --> 01:48:08.119 put your you have to lay down upside down. You 2024 01:48:08.159 --> 01:48:10.399 got to lay on your back with your head up 2025 01:48:10.520 --> 01:48:14.399 under the dash right the panel. I swear to you, 2026 01:48:14.479 --> 01:48:18.079 it's so what did I do? You're not gonna believe this. 2027 01:48:18.359 --> 01:48:26.399 I bought a beach ball and an electric pump, and 2028 01:48:26.680 --> 01:48:31.479 I got it in their flat, laid down and pumped 2029 01:48:31.520 --> 01:48:35.800 it up right to where I needed my support. So 2030 01:48:35.840 --> 01:48:39.359 you see, if somebody just could invent something like that, 2031 01:48:40.439 --> 01:48:41.399 there'd be roomful. 2032 01:48:41.439 --> 01:48:43.600 I'm telling you, look at the one. It's called the 2033 01:48:43.640 --> 01:48:44.760 plumber's pad. 2034 01:48:45.119 --> 01:48:48.079 I see. Yeah, but what they're saying is true. It's 2035 01:48:48.119 --> 01:48:53.520 too big. You need something that grows. And I know, 2036 01:48:53.640 --> 01:48:59.800 Mark with you, that's a hard concept. But but you 2037 01:49:01.760 --> 01:49:05.439 need something you can inflate. See. I never I never 2038 01:49:05.640 --> 01:49:10.439 make fun of you or your age. All right, anyway, 2039 01:49:10.840 --> 01:49:14.920 So here's the deal. People, if you have a problem, 2040 01:49:15.000 --> 01:49:17.680 question or complaint, give us the call. We truly are 2041 01:49:17.720 --> 01:49:21.239 solving problems. And I want to talk about some stuff 2042 01:49:21.239 --> 01:49:25.640 in the news today. I saw a meme. I don't 2043 01:49:25.640 --> 01:49:27.520 know what you guys think of it. It says this 2044 01:49:28.279 --> 01:49:32.840 fun fact American made products don't get stuck on a 2045 01:49:32.960 --> 01:49:39.359 dock or cargo ships. Kind of cool, you know what? Yeah, 2046 01:49:39.399 --> 01:49:45.960 of course. Okay. Now, as far as the strike, it's over, right, 2047 01:49:46.159 --> 01:49:48.159 I'm I told it's over. They're going back. 2048 01:49:49.119 --> 01:49:49.880 That's what I saw. 2049 01:49:50.079 --> 01:49:54.720 Yeah, they've got a tentative agree, you have a long agreement. Okay. Now, 2050 01:49:54.880 --> 01:49:59.000 And in the news I looked up some stuff here. 2051 01:49:59.039 --> 01:50:02.920 I'm trying to find it that was incredible. I'm where 2052 01:50:03.000 --> 01:50:05.279 is the story? Hold on, I'm going to switch my 2053 01:50:05.319 --> 01:50:11.960 windows and find this story. Oh oh, okay, Now I'm 2054 01:50:11.960 --> 01:50:14.239 not gonna say anything I'm just gonna say what the 2055 01:50:14.359 --> 01:50:21.039 actual story is. There is an alarming rate of heart 2056 01:50:21.079 --> 01:50:30.479 attacks in young, healthy adults between eighteen and thirty five 2057 01:50:30.560 --> 01:50:34.039 years old, one in four heart attacks, which has never 2058 01:50:34.119 --> 01:50:41.840 happened before, and the rise started in twenty twenty one. Now, 2059 01:50:42.319 --> 01:50:45.880 I swear to God. Back in the day, when people 2060 01:50:45.920 --> 01:50:49.319 were getting censored and knocked off of social media, they 2061 01:50:49.359 --> 01:50:52.119 were saying this was going to happen for a reason. 2062 01:50:52.960 --> 01:50:57.760 They were talking about the vaccine. Now that this news 2063 01:50:57.800 --> 01:51:00.680 is coming out, do you think they're there are any 2064 01:51:00.800 --> 01:51:05.079 agencies ever that put any connection together. There were health 2065 01:51:05.159 --> 01:51:10.760 people who lost their licenses for suggesting this, young healthy 2066 01:51:10.840 --> 01:51:15.680 adults dropping dead from heart attacks. By the way, when 2067 01:51:15.720 --> 01:51:18.000 I say young and healthy, healthy in every other way, 2068 01:51:18.359 --> 01:51:22.880 they're fit, they're not overweight, their blood chemistry was fine, 2069 01:51:23.399 --> 01:51:32.479 and they dropped dead. Why, Now, here's the deal. I'm 2070 01:51:32.520 --> 01:51:35.479 not a vaccine conspiracy thinking. You know they're out to 2071 01:51:35.520 --> 01:51:38.680 kill the population all that. Nobody intended to do that. 2072 01:51:40.359 --> 01:51:43.720 But I think to CDC, in fact, I know they do. 2073 01:51:43.880 --> 01:51:47.399 They actually say there is a risk of mayo. I'm 2074 01:51:47.439 --> 01:51:51.520 reading it now, Mayo carditis money inflammation of the heart 2075 01:51:51.880 --> 01:51:55.920 of the heartlining right, and I'm here. They acknowledge it now, 2076 01:51:56.680 --> 01:52:01.079 But did they know we have had more more widespread 2077 01:52:01.159 --> 01:52:04.680 inflammation of the heart and heart attacks in young people 2078 01:52:05.159 --> 01:52:09.800 than ever in history. Now, come on, man, I mean 2079 01:52:10.039 --> 01:52:14.760 just say but just by the way, just today, I 2080 01:52:14.880 --> 01:52:18.319 get an email and it's saying, basically, I'm gonna tell 2081 01:52:18.319 --> 01:52:20.920 you what. It basically says. It's from the government, the 2082 01:52:21.000 --> 01:52:26.279 Colorado Department of Health, get your COVID flu vaccine. And 2083 01:52:26.359 --> 01:52:29.680 basically it's saying, you're an old fart and it's going 2084 01:52:29.720 --> 01:52:34.239 to keep you from dying. But it's it's meant for everyone, 2085 01:52:34.319 --> 01:52:36.560 but it says especially you, you old fart. You know, 2086 01:52:36.600 --> 01:52:40.600 because it's it's addressed to me. Did you know they're 2087 01:52:40.640 --> 01:52:41.920 sending out emails for this? 2088 01:52:43.399 --> 01:52:44.720 Yeah, I got mine in a text. 2089 01:52:44.880 --> 01:52:45.680 I didn't get one. 2090 01:52:46.039 --> 01:52:48.199 Yeah, you're not sixty five. And once you shot up 2091 01:52:48.199 --> 01:52:49.439 for Medicare, you're on that list. 2092 01:52:50.000 --> 01:52:53.920 What is that story? Seriously, what is that story? People 2093 01:52:54.039 --> 01:52:56.359 dying from heart attacks at a young age When all 2094 01:52:56.399 --> 01:52:59.439 of these influencers that got kicked off of social media 2095 01:53:00.640 --> 01:53:07.600 and ostracized by the Democrats for suggesting this could happen, 2096 01:53:08.279 --> 01:53:14.439 and it's happening. Exactly what they said is happening, and 2097 01:53:14.920 --> 01:53:19.920 there's more premature death. The death rate is dropping, not 2098 01:53:20.000 --> 01:53:23.800 the death rate, the age. I mean, is it a 2099 01:53:23.840 --> 01:53:26.800 coincidence that that's what I'm asking. I'm truly asking. I'm 2100 01:53:26.800 --> 01:53:29.159 not trying to be a fearmonger or some kind of idiot. 2101 01:53:29.159 --> 01:53:32.039 I'm asking a true question. It's not like I'm making 2102 01:53:32.079 --> 01:53:35.720 this stuff up. Three oh three seven one three eight 2103 01:53:35.840 --> 01:53:43.199 two five five more coming up. Go with a sure 2104 01:53:43.319 --> 01:53:46.760 thing Denver's best roofer Excel Roofing dot com. You don't 2105 01:53:46.760 --> 01:53:52.800 pay a cent until you're content. Time for an insurance 2106 01:53:52.880 --> 01:53:56.600 check up free, no obligation. In comparison, call Compass Insurance 2107 01:53:56.760 --> 01:53:59.680 paying too much your coverage at dozens of insurance companies 2108 01:54:00.159 --> 01:54:02.439 out now three oh three seven seven to one help. 2109 01:54:02.600 --> 01:54:05.239 You'll think you're his only customer when you choose Frank 2110 01:54:05.319 --> 01:54:07.760 durand the real estate Man dot com to list your 2111 01:54:07.800 --> 01:54:10.960 home with Remax Alliance three oh three nine two zero 2112 01:54:11.039 --> 01:54:18.399 sixteen twenty two. Hi Tom Martino, you're a troubleshooter. Three 2113 01:54:18.399 --> 01:54:21.840 o three seven one three talk seven one three eight 2114 01:54:21.880 --> 01:54:26.239 two five five. As we round the corner, we have 2115 01:54:26.319 --> 01:54:30.119 no callers, which gives us time to discuss important stuff. 2116 01:54:30.720 --> 01:54:33.119 And I have some Let me go to my text here. 2117 01:54:33.479 --> 01:54:38.119 Somebody wants to know, is it true there is a 2118 01:54:38.319 --> 01:54:42.319 structured gasoline stick you can throw in your gas tank 2119 01:54:42.520 --> 01:54:51.199 and never have to fill up. Now that's collabor Okay, Now, Tom, 2120 01:54:51.640 --> 01:54:54.960 all of this stuff you're talking about is not because 2121 01:54:55.000 --> 01:55:01.319 of the vaccine. It's because of long COVID. So really 2122 01:55:01.479 --> 01:55:05.399 those are probably people who were not vaccinated soon enough. 2123 01:55:05.680 --> 01:55:07.840 Of course, there's always going to be nuts who believe 2124 01:55:07.920 --> 01:55:11.880 that crap, always, always, always, no matter what, everything's covid. 2125 01:55:13.760 --> 01:55:19.079 Someone mentioned a drug that will make you drink too 2126 01:55:19.159 --> 01:55:25.039 much water and then gim isn't it ecstasy? Yeah? I 2127 01:55:25.039 --> 01:55:28.439 think that Isn't that or something? I don't know, but 2128 01:55:28.479 --> 01:55:30.479 that's what the guy wanted me to know. I'm sure 2129 01:55:30.840 --> 01:55:38.479 to see it's ecstasy. Somebody else wants to know about Amazon. 2130 01:55:38.880 --> 01:55:40.760 Would they have been affected. 2131 01:55:40.239 --> 01:55:40.560 By the. 2132 01:55:42.039 --> 01:55:48.439 Strike. Everybody would have been, okay. Another one called about 2133 01:55:48.479 --> 01:55:51.439 safer net and said the old app didn't work, but 2134 01:55:51.479 --> 01:55:54.520 they downloaded a new one. They still are around. It 2135 01:55:54.600 --> 01:56:00.239 does work SaferNet dot com. It is working, and he's says, 2136 01:56:00.279 --> 01:56:04.399 please don't tell people that it does not work. Now 2137 01:56:04.840 --> 01:56:08.319 have you ever had mark either on YouTube or one 2138 01:56:08.319 --> 01:56:12.119 of the social media sites or texting through you know, 2139 01:56:12.319 --> 01:56:15.840 the troubleshoot or whatever. A text war. I'm having a 2140 01:56:15.840 --> 01:56:20.640 text war with someone. This guy thinks you know where. 2141 01:56:20.720 --> 01:56:22.439 He just won't shut up, and he has to have 2142 01:56:22.479 --> 01:56:23.119 the last word. 2143 01:56:23.199 --> 01:56:25.560 Oh my god, we used to have a deputy. I 2144 01:56:25.600 --> 01:56:28.880 don't care what you would say. You could end it. 2145 01:56:29.359 --> 01:56:33.560 I'm sick and tired of texting. Do not text me anymore. 2146 01:56:33.920 --> 01:56:38.319 Go away, And he'd have to text back okay or something, 2147 01:56:38.560 --> 01:56:41.359 no matter what he had. You know who I'm talking about, Tom, 2148 01:56:41.680 --> 01:56:46.000 Not one time. Did he ever, ever ever stop texting? 2149 01:56:46.039 --> 01:56:46.680 First ever? 2150 01:56:49.000 --> 01:56:50.000 Okay, did you stop? 2151 01:56:50.359 --> 01:56:51.279 Do you remember that? 2152 01:56:51.840 --> 01:56:52.000 Oh? 2153 01:56:52.079 --> 01:56:56.319 Hell no, I didn't stop. We're still texting. It started 2154 01:56:56.359 --> 01:57:01.159 a year ago. What so, what's this about you're dealing with? 2155 01:57:01.319 --> 01:57:04.880 Here's what he said. Here's what he said. I have 2156 01:57:05.520 --> 01:57:10.760 an idea that will change the construction industry and make 2157 01:57:10.880 --> 01:57:11.840 all of us rich. 2158 01:57:12.159 --> 01:57:15.079 I bet is it the guy that was gonna put 2159 01:57:15.119 --> 01:57:17.760 the snow machine on the outside of a window to 2160 01:57:17.760 --> 01:57:19.399 make it look like it's always snowing. 2161 01:57:19.800 --> 01:57:26.159 No, okay, but listen to this, he says. Okay, so 2162 01:57:26.479 --> 01:57:29.520 here's what he says. He really means this. Let's share 2163 01:57:29.600 --> 01:57:33.680 the dough. Okay, let's share the dough. And so he 2164 01:57:33.920 --> 01:57:36.560 feels now that if he gives me this idea, he 2165 01:57:36.600 --> 01:57:40.319 wants ten percent, and then I have to sell the idea. 2166 01:57:41.199 --> 01:57:44.319 Here's what it is, literally, he tells me, because and 2167 01:57:44.359 --> 01:57:47.720 the reason I'm sharing it is because it's not proprietary. 2168 01:57:47.840 --> 01:57:55.039 He says, take recycled materials and foam and make four 2169 01:57:55.119 --> 01:58:00.720 by eight our value paper covered super light gypsum drywall 2170 01:58:00.960 --> 01:58:06.680 panels that are taped and mudded and fastened like dry wall, 2171 01:58:07.399 --> 01:58:13.439 but are very lightweight and have more insulating properties. Imagine 2172 01:58:13.479 --> 01:58:17.600 what you would save on transportation costs, construction, et cetera. 2173 01:58:18.680 --> 01:58:24.000 And I said, he says, Marchino, yes. And I said, okay, listen, 2174 01:58:25.000 --> 01:58:29.720 I said, you have what many people have. They're called concepts. 2175 01:58:30.439 --> 01:58:32.960 You have no idea how to manufacture. You have no 2176 01:58:33.039 --> 01:58:35.720 idea about the process. You have no idea about the materials. 2177 01:58:35.720 --> 01:58:38.319 You have no idea how to market. You have no idea. 2178 01:58:38.439 --> 01:58:42.079 There is no process, there is no patent bowl item. 2179 01:58:42.399 --> 01:58:46.680 It is an idea. It's kind of keep getting. It's 2180 01:58:46.800 --> 01:58:49.039 kind of like the guy that told me one time, Mark, 2181 01:58:49.119 --> 01:58:51.600 Remember this guy. He was so pissed to me. He 2182 01:58:51.640 --> 01:58:54.800 says Tom, I have an idea I want to make. 2183 01:58:55.239 --> 01:59:00.239 I want the airplane seats to automatically cocoon passengers like 2184 01:59:00.279 --> 01:59:04.079 a shell upon a crash or disabling of the aircraft, 2185 01:59:04.119 --> 01:59:08.039 so when it crashes, these seats can be retrieved and 2186 01:59:08.079 --> 01:59:11.159 you opened up and you're in there. And I said, okay, 2187 01:59:11.279 --> 01:59:14.439 how do you make it? Well, they cocoon, Okay, like 2188 01:59:14.520 --> 01:59:18.039 this guy, Well, let's just make these lightweight insulating panels 2189 01:59:18.239 --> 01:59:21.119 that have the strength of drywall and look like drywall. Okay, Well, 2190 01:59:21.159 --> 01:59:23.640 anyone can say anything. I mean, you know what I'm saying. 2191 01:59:24.000 --> 01:59:26.479 How about this, I want to make a car that's electric, 2192 01:59:26.600 --> 01:59:30.159 but it's not only electric, but it'll make coffee and 2193 01:59:30.199 --> 01:59:33.560 it'll scratch my butt what and it flies? Yeah. Yeah. 2194 01:59:33.560 --> 01:59:39.279 What I'm saying is concepts are not intellectual property. They're 2195 01:59:39.359 --> 01:59:42.760 not intellectual property. And I told the guy, I said, 2196 01:59:42.800 --> 01:59:47.479 it's not a million dollar idea. It is a concept. 2197 01:59:47.640 --> 01:59:51.640 And then he says, well, yeah, here's another million dollar idea. 2198 01:59:52.479 --> 02:00:01.239 Make a hard plastic or bamboo grocery cart. Okay, bamboo 2199 02:00:01.399 --> 02:00:08.079 grocery cart or or or basket instead of bags. Okay, 2200 02:00:08.560 --> 02:00:12.319 I said, same problem. I says, what about a titanium tank, 2201 02:00:12.840 --> 02:00:14.880 you know. I mean, I'm just trying to show the 2202 02:00:14.920 --> 02:00:17.680 guy you can throw out concepts all day long. 2203 02:00:17.880 --> 02:00:22.199 So there's an episode of Seinfeld where Kramer reads in 2204 02:00:22.239 --> 02:00:25.199 the paper on the top of this gigantic building they 2205 02:00:25.239 --> 02:00:29.199 finally renovated it and created a restaurant, and he goes, 2206 02:00:29.279 --> 02:00:31.880 that was my idea five years ago. I should get 2207 02:00:31.880 --> 02:00:35.119 paid on that, And Jerry says something like, yeah, you 2208 02:00:35.159 --> 02:00:37.640 had the idea five years ago, but you didn't have 2209 02:00:38.000 --> 02:00:40.680 the twenty million dollars in a way to put it together. 2210 02:00:41.319 --> 02:00:41.560 I know. 2211 02:00:41.680 --> 02:00:44.479 So the guy comes back. I says, what don't you get, Tom, 2212 02:00:44.800 --> 02:00:49.439 You laminate recycled plastic and foil and foam and cover 2213 02:00:49.520 --> 02:00:52.399 it with paper on both sides, like drywall. What's not 2214 02:00:52.520 --> 02:00:56.000 to get? I do like that guy's airline seat thing 2215 02:00:56.079 --> 02:00:58.880 though the cocoon. I sure, sure, just yeah, how do 2216 02:00:58.880 --> 02:01:00.279 you do it? I have no idea? What made up? 2217 02:01:00.359 --> 02:01:00.720 I don't know. 2218 02:01:00.880 --> 02:01:03.159 Wait a minute, they do it with the black boxes. 2219 02:01:03.279 --> 02:01:05.840 Why not make those seats out of whatever, those black 2220 02:01:05.880 --> 02:01:06.479 bodies and. 2221 02:01:06.520 --> 02:01:09.680 It would be so heavy I could the plane would 2222 02:01:09.720 --> 02:01:13.800 get off the ground. Well, you make it bigger, he says. 2223 02:01:13.840 --> 02:01:16.960 The new drywall could be easily patented. Well, you know what, 2224 02:01:17.119 --> 02:01:20.920 pal go and patent it. Then would you text me 2225 02:01:21.000 --> 02:01:23.399 that guy's stuff. I kind of like his idea? Oh 2226 02:01:23.439 --> 02:01:27.760 shut up? And then he says he has other ideas. 2227 02:01:28.000 --> 02:01:30.279 He says, you know why the drywall is with me? 2228 02:01:32.119 --> 02:01:36.000 He says, please name a new invention that's not just 2229 02:01:36.199 --> 02:01:43.760 a general idea. Okay, the tesla car. I mean, what 2230 02:01:43.800 --> 02:01:47.359 I'm saying is there's a difference to No, you really 2231 02:01:47.359 --> 02:01:49.319 do know what I'm talking about, right, There's a difference 2232 02:01:49.359 --> 02:01:53.720 between just throwing out an idea and then having a 2233 02:01:53.840 --> 02:01:57.720 concept that you can actually develop. You know what the 2234 02:01:57.760 --> 02:02:01.199 materials are going to be, the process it's got. They 2235 02:02:01.239 --> 02:02:03.319 won't let you patent just an idea. 2236 02:02:03.359 --> 02:02:05.359 He is right in this though. I mean, most things 2237 02:02:05.359 --> 02:02:08.920 do start off as an idea. But the idea is worthless. 2238 02:02:08.960 --> 02:02:10.920 It doesn't matter. It's nothing more than an. 2239 02:02:10.800 --> 02:02:15.880 Idea, Okay. And so let me know another non general, 2240 02:02:15.960 --> 02:02:19.960 multimillion dollar idea, sir. It's not that I'm saying an 2241 02:02:20.000 --> 02:02:25.479 idea is not worth anything. It's worth investigating. And then 2242 02:02:25.520 --> 02:02:28.720 you do. You don't sell that idea. Who's gonna buy 2243 02:02:28.720 --> 02:02:31.359 the idea? Oh yeah, okay, here, you're in for ten percent. 2244 02:02:31.600 --> 02:02:33.520 We're going to put in one hundred million dollars or 2245 02:02:33.520 --> 02:02:35.600 more to find out how to do it, if it 2246 02:02:35.680 --> 02:02:38.479 even can be done. And you don't think they're already 2247 02:02:38.479 --> 02:02:41.520 trying to make lighter weight panels and more insulating properties 2248 02:02:41.520 --> 02:02:45.119 of building materials. Please respond, I need to know what 2249 02:02:45.239 --> 02:02:48.520 great invention did not start with a general idea. And see, 2250 02:02:48.520 --> 02:02:52.600 that's not what I said. You can't patent a general idea. 2251 02:02:54.279 --> 02:02:58.000 The invention would change the entire building industry, he says. 2252 02:02:59.159 --> 02:03:03.920 And then he as an additional. People don't like goofy 2253 02:03:04.319 --> 02:03:08.920 polist grocery bags, so he thinks these bamboo baskets would 2254 02:03:08.920 --> 02:03:14.640 be better. And then he says, you think Elon Musk 2255 02:03:14.640 --> 02:03:17.600 will get there, get where? I don't know where. I 2256 02:03:17.640 --> 02:03:22.520 don't know. Product development is a new idea. You see 2257 02:03:22.600 --> 02:03:26.239 he keeps saying that it was an idea. That an 2258 02:03:26.279 --> 02:03:28.319 idea does not lead to an invention. That's not what 2259 02:03:28.359 --> 02:03:32.760 I said. I said, you can't have just an idea. 2260 02:03:32.960 --> 02:03:35.199 Who is this guy? I don't know. I mean, I 2261 02:03:35.319 --> 02:03:36.760 just have his phone number. I don't know who he is. 2262 02:03:37.000 --> 02:03:40.000 He's on the air right now. He's a moron. Let's 2263 02:03:40.000 --> 02:03:42.439 get him on three three seven to one three. Well, 2264 02:03:42.560 --> 02:03:48.079 we could let him pitch the idea to the audience. Yeah, 2265 02:03:48.119 --> 02:03:51.479 come on, anyway, we have a comment real quick, Rick, 2266 02:03:51.560 --> 02:03:57.279 go ahead, what's your comment? Yes, Rin, thanks. 2267 02:03:57.119 --> 02:04:00.399 For having me on. Yes, I really believe it's because kids, 2268 02:04:00.399 --> 02:04:03.680 you know, they have recesses and stuff in kindergarden and 2269 02:04:03.760 --> 02:04:05.520 stuf and then they once they start getting in the 2270 02:04:05.600 --> 02:04:09.079 social media, they don't get any exercise, they don't work out, 2271 02:04:09.199 --> 02:04:12.159 so their heart can't take it when they have to 2272 02:04:12.560 --> 02:04:14.600 go through high school or college. 2273 02:04:15.000 --> 02:04:19.720 Hmm, too much screen time. Well maybe maybe maybe kids 2274 02:04:19.720 --> 02:04:21.359 are just getting you're Maybe you're right. 2275 02:04:21.479 --> 02:04:25.800 Maybe they just Jeff said something that's very true. 2276 02:04:25.960 --> 02:04:29.039 You've had NFL athletes and whatnot also just literally drop 2277 02:04:29.119 --> 02:04:31.760 on the field twenty years something, people in the prime 2278 02:04:31.800 --> 02:04:32.600 athletic condition. 2279 02:04:34.199 --> 02:04:36.560 Yeah. I just don't get it, man. It's it's more 2280 02:04:36.600 --> 02:04:39.359 than ever, too, more than ever you didn't have well, 2281 02:04:39.479 --> 02:04:43.079 you know, I mean obviously as a population we've gotten 2282 02:04:43.079 --> 02:04:45.560 healthier over time, then we've gotten down the healthier. But 2283 02:04:46.199 --> 02:04:47.880 you know, Rick, you're right though a lot of young 2284 02:04:47.880 --> 02:04:50.920 people are more unhealthy and they're taxing themselves. We have 2285 02:04:50.960 --> 02:04:53.279 more coming right up, Nick and John stick around. We'll 2286 02:04:53.319 --> 02:05:01.159 answer your questions. Hi, Tom Martino, your trouble. Let's talk 2287 02:05:01.199 --> 02:05:07.239 to Nick who has a question on Subaru service. Nick, 2288 02:05:07.359 --> 02:05:08.079 what's happening? 2289 02:05:10.239 --> 02:05:15.039 Hey, Tom? Uh, I'm just coming up on my sixty 2290 02:05:15.119 --> 02:05:18.399 K service and I was just wanting to know what 2291 02:05:18.560 --> 02:05:21.439 all really needs to be done and what what are 2292 02:05:21.840 --> 02:05:23.960 the what's the dealers going to try. 2293 02:05:23.760 --> 02:05:24.640 And upsell me on? 2294 02:05:25.279 --> 02:05:31.279 Okay, doesn't your owner's manual? Doesn't it specify what needs 2295 02:05:31.319 --> 02:05:33.960 to be done? What kind of car is it? It's 2296 02:05:33.960 --> 02:05:37.800 a twenty twenty Subaru Forester, do you think guys? 2297 02:05:38.000 --> 02:05:41.039 Yeah, Uh's gould do for a lot of fluids every 2298 02:05:41.039 --> 02:05:43.119 thirty so the sixty K is gonna be a big one. 2299 02:05:43.199 --> 02:05:46.479 They also have spark plugs, depending on which engine's in there. 2300 02:05:47.000 --> 02:05:48.800 But he's right, your Owner's man you should have a 2301 02:05:48.840 --> 02:05:51.239 lot of that in there so that you don't get 2302 02:05:51.239 --> 02:05:52.000 taken advantage of. 2303 02:05:53.319 --> 02:05:53.880 Okay, I was. 2304 02:05:53.840 --> 02:05:56.680 Reading online that spark plugs don't need to be changed 2305 02:05:56.720 --> 02:06:01.159 for like one hundred uh, one hundred thousand miles. 2306 02:06:01.319 --> 02:06:01.520 Yeah. 2307 02:06:01.560 --> 02:06:03.560 They also called a lifetime transmission fluid. 2308 02:06:04.039 --> 02:06:06.800 Yeah, but don't you listen, man, those are cheap, cheap 2309 02:06:07.279 --> 02:06:10.800 things to do compared to the life of a vehicle. Hey, Nick, 2310 02:06:11.359 --> 02:06:13.239 are you I mean, let me ask you, guys, Jesse, 2311 02:06:14.199 --> 02:06:16.600 do you do like Kevin does he even if a 2312 02:06:16.640 --> 02:06:20.159 car is under warranty or if a car has regular service, 2313 02:06:20.239 --> 02:06:22.560 you can still do the regular service. You don't have 2314 02:06:22.640 --> 02:06:24.840 to go to a dealer, right, absolutely. 2315 02:06:24.760 --> 02:06:27.960 Oh my god, most people do. I mean, where are 2316 02:06:27.960 --> 02:06:28.439 you locate? 2317 02:06:28.560 --> 02:06:30.319 Where? Well, a lot of them go to the dealer 2318 02:06:30.319 --> 02:06:32.399 because they think they have no choice. Now that my 2319 02:06:32.479 --> 02:06:35.279 beamer's out of warranty, it's going over to Kevin or down. Well, 2320 02:06:35.319 --> 02:06:37.439 Jeff probably doesn't want to do regular service on it. 2321 02:06:37.880 --> 02:06:40.279 He's probably shaking his head right now for me to 2322 02:06:40.319 --> 02:06:44.279 get the hell out. But in any case, Nick, where 2323 02:06:44.319 --> 02:06:45.720 do you where are you located? 2324 02:06:46.920 --> 02:06:50.840 Well, that's my next question is I'm located up in Silverthorns, 2325 02:06:50.840 --> 02:06:52.680 So I don't know if you guys have any experts 2326 02:06:52.760 --> 02:06:53.119 up there. 2327 02:06:53.640 --> 02:06:57.880 Well, no, but Kevin Calkin is right down the road, Well, 2328 02:06:58.159 --> 02:07:01.399 right down the road he's on you know, Colfax West 2329 02:07:01.520 --> 02:07:04.920 is just the bottom of the hill. Yeah, yeah, Okay, 2330 02:07:05.760 --> 02:07:08.680 it's worth it's worth the trip for serious service. It's 2331 02:07:08.680 --> 02:07:11.399 better than going to a dealer. You'll save money and 2332 02:07:11.479 --> 02:07:13.760 he can do all of that service, so you can 2333 02:07:13.800 --> 02:07:17.479 do Kevin, if he takes a subrew to you and says, 2334 02:07:17.520 --> 02:07:20.479 here's my sixty mile check, you know what to do, bait. 2335 02:07:20.560 --> 02:07:22.399 You'll look it up right exactly. 2336 02:07:22.439 --> 02:07:24.279 And the whole idea is to do things before they 2337 02:07:24.319 --> 02:07:26.199 need him, not when they need him. That's why you 2338 02:07:26.239 --> 02:07:29.199 know you don't need to do spark plugs. Well, not absolute, 2339 02:07:29.359 --> 02:07:32.439 but you want to do maintenance before you have a problem. 2340 02:07:32.479 --> 02:07:34.039 That's the whole purpose of the service. 2341 02:07:34.800 --> 02:07:34.960 Yeah. 2342 02:07:35.000 --> 02:07:36.640 If you want to wait till you have failure, then 2343 02:07:36.640 --> 02:07:37.520 don't do the service. 2344 02:07:39.159 --> 02:07:41.960 Hey, Jesse, do you have a lot of people in 2345 02:07:42.000 --> 02:07:44.039 the Springs area that come to you instead of a 2346 02:07:44.079 --> 02:07:47.680 dealer for their regular service? Yeah? Absolutely, yea. And see, 2347 02:07:47.720 --> 02:07:50.479 a lot of people are under the impression that when 2348 02:07:50.520 --> 02:07:54.359 their car is under warranty they have to go to 2349 02:07:54.439 --> 02:07:54.920 a dealer. 2350 02:07:55.159 --> 02:07:55.279 No. 2351 02:07:55.520 --> 02:07:59.079 In fact, the Automotive Association has a lot of lobbyists 2352 02:07:59.079 --> 02:08:02.159 to fight any time the manufacturers want to do that. 2353 02:08:02.319 --> 02:08:04.560 The Right to Repair Act actually put that back into 2354 02:08:04.560 --> 02:08:05.800 the consumer's hand yep. 2355 02:08:06.319 --> 02:08:10.680 Now, if you want to get a warranty part because 2356 02:08:10.720 --> 02:08:13.880 it's worn out, then a good mechanic will say, hey, listen, 2357 02:08:13.920 --> 02:08:15.920 I'll take care of this, this and this, but take 2358 02:08:15.960 --> 02:08:18.479 this back to the dealer, right, keb Right's. 2359 02:08:18.199 --> 02:08:19.199 Part of what we're looking for. 2360 02:08:19.399 --> 02:08:21.239 We sent key Is and Hundai's all the time with 2361 02:08:21.359 --> 02:08:23.199 the engines and a warranty. We sent him back to 2362 02:08:23.279 --> 02:08:23.920 Keia Hundai. 2363 02:08:24.199 --> 02:08:26.720 Does that Subaru that he's talking about, does that have 2364 02:08:26.800 --> 02:08:29.319 a timing belt and would that be do at sixty? 2365 02:08:30.760 --> 02:08:30.840 No? 2366 02:08:31.199 --> 02:08:34.079 The timming about usually you know the seven day ninety 2367 02:08:34.079 --> 02:08:36.000 five on the suber U up to hundred. 2368 02:08:36.079 --> 02:08:41.720 Yeah, yep. Okay, let's talk here, John. What's going on 2369 02:08:41.760 --> 02:08:42.000 with you? 2370 02:08:42.119 --> 02:08:42.359 John? 2371 02:08:42.399 --> 02:08:43.600 I got to take a break, but I want to 2372 02:08:43.600 --> 02:08:44.560 get started. What's going on? 2373 02:08:46.680 --> 02:08:47.039 Tom? 2374 02:08:47.159 --> 02:08:52.479 Okay, take this at face value. My son went through 2375 02:08:52.520 --> 02:08:55.560 a divorce ten years ago. His wife has been fighting 2376 02:08:55.600 --> 02:08:59.359 with him over visitation. She got the courts to tell 2377 02:08:59.439 --> 02:09:00.840 him that you can't. 2378 02:09:00.880 --> 02:09:01.800 You can only see. 2379 02:09:01.600 --> 02:09:04.279 Your kids in supervise visitations. So just take that at 2380 02:09:04.319 --> 02:09:05.000 face value. 2381 02:09:05.079 --> 02:09:05.399 Okay. 2382 02:09:07.840 --> 02:09:11.439 At the beginning of school he wanted me to He 2383 02:09:11.479 --> 02:09:13.880 asked me if I would drop off a card and 2384 02:09:13.960 --> 02:09:16.279 a snack to each of his daughters. So I met 2385 02:09:16.279 --> 02:09:17.319 them in the school lobby. 2386 02:09:17.720 --> 02:09:19.479 Hey, can I hold on? I got to take a break, 2387 02:09:19.520 --> 02:09:22.960 but I may I jump forward? Did he violate some 2388 02:09:23.079 --> 02:09:27.960 kind of no contact order because of that. No, okay, 2389 02:09:28.399 --> 02:09:30.880 come on back, We'll come hang on, I don't I 2390 02:09:30.920 --> 02:09:32.640 want you to have time on the other side, hold on, 2391 02:09:33.159 --> 02:09:36.399 go with a sure thing Denver's best roofer Excel Roofing 2392 02:09:36.520 --> 02:09:39.159 dot com. You don't pay a cent until you're content. 2393 02:09:42.560 --> 02:09:45.720 Time for an insurance checkup free, no obligation. In comparison, 2394 02:09:45.840 --> 02:09:49.439 call Compass Insurance paying too much your coverage at dozens 2395 02:09:49.439 --> 02:09:52.159 of insurance companies find out now three O three seven 2396 02:09:52.279 --> 02:09:55.079 seven to one. Help. You'll think you're his only customer 2397 02:09:55.119 --> 02:09:57.359 when you choose Frank durand the real estate Man dot 2398 02:09:57.399 --> 02:10:00.680 com to list your home with Remax Alliance three oh 2399 02:10:00.760 --> 02:10:05.520 three nine two zero sixteen twenty two. All right, I'm 2400 02:10:05.520 --> 02:10:08.279 Tom Martino. Let's go to John. Hey John, Okay, so 2401 02:10:08.399 --> 02:10:11.840 your son can only have supervised visits for his kids 2402 02:10:11.880 --> 02:10:14.439 after a nasty divorce, and he asked you to drop 2403 02:10:14.479 --> 02:10:18.319 some stuff off at school for him. What happened? Then the. 2404 02:10:20.039 --> 02:10:24.000 Executive director of the school sent me a letter copied 2405 02:10:24.000 --> 02:10:26.119 this local police and a lot of people in the 2406 02:10:26.119 --> 02:10:30.520 school barring me from any from Basically, it was a 2407 02:10:30.880 --> 02:10:36.520 no trespassed letter because I was giving information to his 2408 02:10:36.640 --> 02:10:40.800 daughters against the court order. So my question is does 2409 02:10:40.840 --> 02:10:43.319 he have the authority to bar me in a case 2410 02:10:43.439 --> 02:10:46.920 like that? And you know what does that constitute libel? 2411 02:10:49.039 --> 02:10:52.680 Now, technically, I think he doesn't have the right to 2412 02:10:52.880 --> 02:10:57.399 arbitrarily ban you, just him unless he feels you present 2413 02:10:57.479 --> 02:11:00.720 a danger. He's not supposed to interpret at the law 2414 02:11:01.159 --> 02:11:03.920 and say you're violating a no contact order and all 2415 02:11:03.960 --> 02:11:04.520 of that crack. 2416 02:11:04.760 --> 02:11:06.600 I don't know if he has any right to see 2417 02:11:06.640 --> 02:11:09.399 those kids though, that's more of the real issue. Well, 2418 02:11:09.399 --> 02:11:12.439 hold on, show up and I want to see Kevin's kids. 2419 02:11:12.560 --> 02:11:15.439 That's true. That's true in a way. You can't just 2420 02:11:15.479 --> 02:11:18.079 show up and see your grandkids unless you're on a list. 2421 02:11:19.239 --> 02:11:22.279 You know, I was just at the front door, basically 2422 02:11:22.560 --> 02:11:24.359 standing right there. No trouble. 2423 02:11:24.600 --> 02:11:26.760 Let's get an expert on Monday. Yeah, I want to 2424 02:11:26.760 --> 02:11:29.920 get an expert for you. Really, We'll get a family 2425 02:11:30.000 --> 02:11:34.079 law expert and an attorney on Let's do this on Monday. 2426 02:11:34.119 --> 02:11:36.119 I think it's well worth a discussion to see if 2427 02:11:36.159 --> 02:11:39.359 your rights were violated. I'm not sure about libel. We'll 2428 02:11:39.359 --> 02:11:41.239 talk about that. I'm Tom Martine. I want to say 2429 02:11:41.239 --> 02:11:43.840 thank you to all my car experts, honest, accurate auto 2430 02:11:43.840 --> 02:11:47.640 and Colorado Springs Kimmeer transmission and shared an Auto Tech. 2431 02:11:48.319 --> 02:11:50.079 And remember, folks, I say this and I mean it. 2432 02:11:50.199 --> 02:11:51.560 Save all your problems for me