Speaker 1: Helping leaders motivate their people to a higher level of
Speaker 1: performance through strong human relations, team building, and Gola jiving.
Speaker 1: This is the seven Minute Leadership Podcast with your host
Speaker 1: Paul fella Aledo.
Speaker 2: Hello everyone, and welcome to the seven Minute Leadership Podcast.
Speaker 2: It's episode two ninety nine. Today we're diving into the
Speaker 2: secrets of success behind one of the fastest growing and
Speaker 2: most respected names in the food industry, and that's Jersey Mikes.
Speaker 2: If you've ever walked into a Jersey Mike's, you know
Speaker 2: something feels different. It's not just the smell of freshly
Speaker 2: baked bread or the sound of meat and cheese being
Speaker 2: expertly sliced. It's the energy, the pride, and the purpose
Speaker 2: behind every sandwich. This company isn't just selling subs. They're
Speaker 2: delivering a brand experience built on values, community, and attention
Speaker 2: to detail. So let's start with their culture. Jersey Mike's
Speaker 2: culture is rooted in service, not just service to the customer,
Speaker 2: but service to others. Their mantra of giving making a
Speaker 2: difference in someone's life isn't just a slogan, it's a
Speaker 2: way of doing business. From top leadership to the crew
Speaker 2: in the shop, there's a shared belief in doing the
Speaker 2: right thing, the right way with the right attitude. Every
Speaker 2: news store operator goes through training that's focused not just
Speaker 2: on food prep, but on leadership, generosity, and how to
Speaker 2: connect with the community. And now let's talk about their
Speaker 2: annual conference. This isn't just a rav ra event. Jersey
Speaker 2: Mike's annual conference brings together thousands of franchisees, team members,
Speaker 2: vendors and partners from across the country. It's a celebration
Speaker 2: of excellence where top performing stores are recognized, but it's
Speaker 2: also a serious leadership and growth summit. The sessions are
Speaker 2: about service, impact, operations and team development. Mike's message every
Speaker 2: year is the same. It's not about the sandwich, It's
Speaker 2: about the people. And that mindset is echoed in every workshop,
Speaker 2: every hallway conversation, in every handshake. And now let's talk
Speaker 2: about the magic of the sub in a bag. If
Speaker 2: you've ever ordered a Jersey Mike sandwich to go, you
Speaker 2: know what I mean. It's not just a sandwich and
Speaker 2: a paper wrapper tossed into a bag. The sub and
Speaker 2: a bag is folded and placed with care. It's handed
Speaker 2: off with intention. Why Because Jersey Mike's believes the presentation
Speaker 2: of the bag is a reflection of the company itself.
Speaker 2: It's pride in craftsmanship. It's about consistency. Every sandwich, every bag,
Speaker 2: every interaction matters. That bag is the last moment of
Speaker 2: the customer experience at Jersey Mikes, and they train their
Speaker 2: team to treat it like it's the first. That's leadership thinking,
Speaker 2: that's brand protection. That's why Jersey Mikes continues to grow
Speaker 2: because even the smallest details are treated with the biggest care.
Speaker 2: So what can we learn as leaders at my company?
Speaker 2: I teach the importance of making great first and last
Speaker 2: impressions Inspired by Jersey Mikes. The first impressions our patients
Speaker 2: should feel is trust, and the last impression they need
Speaker 2: to make is legacy, meaning how the patient will talk
Speaker 2: about them later when their family members get to the er.
Speaker 2: That patients should be saying the ems took great care
Speaker 2: of me. They were kind and compassionate. Build a culture
Speaker 2: where people feel they're a part of something bigger, because leaders,
Speaker 2: you own the culture. This has been the seven Minute
Speaker 2: Leadership Podcast, and I thank you for for more.
Speaker 1: Paul Fell of Alito Podcasts. Visit paulfellowalito dot com.