Speaker 1: Hey, what's going on? My name is CT. When I'm
not busy being Arrow the podcaster, I live in the
real world. I mean, everybody els to have a job,
right mind just happens to be CS customer service, you know,
solutions relationships while keeping your team motivated and pumped up
to keep that constant connection with each and every person
who has chosen to stop into your location. I mean, seriously,
what are the chances they'll ever come back? Episode number
one ninety two, facing negativity, sharp accusations, and take a
transition walk. This is CTCs Transition Walk, day number one
out of four. I can't believe how fast these days
go by. Man, three days off and I'm already headed
back to CS. How about these employees that will have
a Monday off, go back to work on Tuesday, have
a Wednesday off. I can't imagine what that does to
a person's imagination or their drive in life, when you're constantly.
Speaker 2: On and off, on and off, on and off. That's
why I'm taking a transition walk. I got to clear
the mind, body, and soul because I'm sure as we
get closer to the summer, people are going to be
wanting things and they're not going to ask for them.
They're going to take them, and they're not going to
be nice because we're at the end of the month
and people are going to do that one thing they
do every month. It's time to clean out the pantry.
You got a receipt for it. It doesn't matter if
they'll still give me my money back, even though I
bought it four months ago.
Speaker 3: So it's been going on in the three days that
I've not been going on.
Speaker 4: So this lady this morning, she walks in and as
she's the elderly lady, in her eyes, her eye socket,
it looked like she got the hell beat out of it.
Speaker 3: Really yeah, I don't know what happened.
Speaker 4: I didn't ask her, but my cashier called me over
to the register later on if she was checking out,
and she had a check and it looked so fucking
every red flag was going off.
Speaker 3: I had her name in address on it. It had a
bank account and a rally number.
Speaker 4: But nothing was where it should have been. It was
all in different places. And she told the cashier after
he runs the check she wanted it back.
Speaker 3: What So I go over there and I go what's wrong?
And he goes just talk to her and.
Speaker 4: She goes, yeah, if you can give it back after
you run it, that'd be great, and I go, I can't.
I can't do that. I go, I got to have
it and send it to corporate. And there's a dispute
with payment. I've got proves that you tried to pay.
She says, well, when I go to Walmart and food line,
they run my check and hand it right back to me,
and then I use it again and again, and I'm thinking,
how is that boss girl by the exact same amount
of gurgereres every time? So something was off. So I
tried to run her check anyway. I thought, all right,
I'll try to run it, but I made it clear
I wasn't giving it back, and she said, well, that's fine.
It's a hassle when they give it back to me anyway.
And I'm like what. So I go to run it
four times and every time it says cannot read check,
cannot read check. And finally I hand it back to
her and I go, do you have another form of payment?
And she goes, no, I've had id theft. So I
don't know if someone beat the shit out of her
or stole it. Threading wars Wow, I don't know what
happened with that fucking check and then the.
Speaker 3: Bank that it was written on. Yeah, I go, there's
a will s Farka right there.
Speaker 4: If she goes no, I don't want to go there.
So I don't know if she was trying to scam me.
I don't know if she was trying to scam me,
if she got the shit beat out of her and
her credit card stole them. Yeah, Yeah, I don't know
what the fuck happened. But it was so weird because
she's like.
Speaker 3: Eighty years old. Wow.
Speaker 2: Wow, I totally believe that I can foresee the future.
Second guest and today second Guest. She comes up with
what she brings every single month at the end of
the month, eight items.
Speaker 3: I tasted them and they're not very good, so I'm
just going to bring them back. Well this time around.
Speaker 2: What I did was I got the manager involved, and
the manager stood there during the whole entire time, and
he goes, you know, we still have to take it back,
but I didn't lack the flavor. But she keeps buying
the same product. Big big battle in accounting today. We
have a manager that's spent a training off for about
probably about six weeks and she's just not getting it.
Speaker 3: She's not getting it, and I love mister, you're being made.
Speaker 2: A lot of time is being burned up and it's
almost test time for or they call it the walk through,
and she's not getting it.
Speaker 3: She eggs loaded all over one of our coworkers. And
now we got a war, we got a more. We
got to work this one out quickly. We don't need
that negative energy. We're in search of a product. And
so because the sounds sale old, h I'm can I
see that? Howsot the acts one? We told her we
talent it too.
Speaker 2: I mean once I, once I saw the picture of it,
it was like, oh, I know exactly what we're talking about, right, No,
I haven't.
Speaker 3: I haven't see Lacombe lacombe cold or something. Yeah. Yeah,
they have a two freight bucks. That's a good deal.
Speaker 2: Yeah, you know.
Speaker 3: Well, I hope you enjoyed. Okay, thank you, Please do
not move.
Speaker 1: There's more CTCs coming home next. Hey, thanks for coming
back to ct CS.
Speaker 3: Transition walk in Dane of or two out of four.
Speaker 2: A transition walk is giving yourself the clearance to take
a walk, walk through a park, walk through the streets
of your own city. I happen to walk through a
forest here in South Charlotte. We all go through many, many,
multiple mindsets, but do we ever take the time to
listen to them, to study them, to figure out what
your triggers are. Instead of running around and saying, I'm
so gloompy today, Oh don't want to do this today,
lit bo, Why don't you ask the question why?
Speaker 3: What is leading to this? That's what a transition walk is.
And then I go in to see us. I'll see
you there.
Speaker 2: I don't want to put a curse on the day.
But things did start off kind of slow here at Storing.
The reason why is because of a major Southern storm lightning, flashing,
hard rain, and so usually at that point in time
is where people lock down wherever they are.
Speaker 3: I ain't getting out of the car to run over
to a stupid grocery stop. So things are slow now,
but I arf they're they're gonna pick up very quickly. Wow.
Speaker 2: Well, I guess it's never too early for this to happen.
We've got two employees that have got the new strand
of COVID. Oh yeah, down for the count, and they're
not doing well. I'm praying heavily for them. But I
just read an article about how it was attacking the South,
and I guess it's really here. That was not clickbait.
We have a beer and wine bar and Friday's are very,
very busy days.
Speaker 3: Guess what.
Speaker 2: You can't have a beer and wine bar with no bartender.
Have no freaking clue. I mean, is this going to
be the third one with COVID? We don't know because
it's moving through the building and I mean, listening to
my own voice, here is this the first size of it.
I've had it twice before. I know what the feelings are,
the body aches and everything like that. But God Almighty,
our florist, who isn't a full time florist, has made
a situation into a great situation. She put medium into
any balloons. The person who ordered the balloons didn't want
thirty balloons. So the question is what are we going
to do with fifteen balloons? And so the person who
is in the floral area today goes, can we just
give them away to the kids. We have had the
best time today doing that, walking around and seeing the
eyes of these little people. Oh my God, giving them
up loom something so so simple and the smile is priceless.
We knew we were gonna get hit really super hard
tonight because the line around Jenny's ice Cream actually wrapped
around the building three times. And it's one of those
where people are like, going, you know, since we're here
at the shopping center, let's go do some grocery shopping too.
Speaker 3: Holy crap.
Speaker 2: There's only it was me on register number one, and
we had Mohan over there in self checkout, and then
one person up in CS and it's like, you know,
the lines of people just trying to get out of
the building and just one person on the register.
Speaker 3: God dang, that went on for about an hour and
a half.
Speaker 1: Please do not move. There's more CTCs coming home next Hey,
thanks for coming back to ct CS.
Speaker 3: Transition Walk day number three out of four. No, not
on one today.
Speaker 2: I've had a movie premiere this morning, a movie premiere
on a very early Saturday morning. My voice is just
shot to hell. But no transition walk, which means I'm
hitting this floor not warmed up. And if you're in
the NFL, if you're in the NBA, even the Pro
Bowlers Tour, if you're not warmed up, then the possibilities
of there being an injury.
Speaker 3: Not to curse myself, but it's very high.
Speaker 2: A co worker on register for realizes that the people
that were just at her register, they left behind a
couple of coupons, so she says, I can use these, right,
And I looked at her and I said, no, you
can't use those, but they left them behind their mind, right,
I can go and I can save money right now.
The answer to that is no, you cannot. She goes, well,
what do you mean, because that would be looked upon
as being stealing from the company. You didn't buy the
product in order to get those coupons. Therefore, if you
use those coupons that you know, you're gonna lose your
job over a dollar ten from the Department of What
the fuck is going on here? A woman comes in
your bagger. I was just sitting here like two or
three minutes ago, and he forgot to put my ice
cream in. I don't know what else you forgot to
put inside those bags so I could take him home.
I'm having dinner delivered to my house in fifteen minutes,
and I had to come back here to get the
ice cream. You guys are pieces of crap. Why or
why do you treat people like this? Do you have
a receipt ma'n No, I don't have a receipt. I
don't keep those kinds of things. But you guys are
a piece of crap. And I shouldn't have to come
back here to get my ice cream and whatever else
I left behind. So here's the thing that happened with
the manager and everybody. We all said, go back and
get in what you think you're missing, just go back
and get it. And there's, you know, no reason to
be upset here. And then the guy who was on
the register comes back from his lunch. She walks up
to him and says, little Indian boy, you screwed up
by night. And he looks at her and says, I
didn't check you out, Yes you did. Do not light
your people around you try to hate this store and
you're a service great person. Oh my god, you are not.
You have totally destroyed my night. And it's like we
all looked at each other and we thought, I think
she's in the wrong store.
Speaker 3: Dude. She was making accusatious against you.
Speaker 2: She was saying thing so bad about you that you
forgot to fill up or her ice cream and all
these other foods. I mean, and you just happened to
walk back in.
Speaker 3: I mean, how'd you feel?
Speaker 5: I mean, I was just really confused. She was just saying,
you know, ten minutes ago I was ringing her up.
But truly, I was only plenty minutes in my lunch.
Speaker 3: Truly.
Speaker 5: I mean maybe I did kidding myself, but probably not.
Speaker 3: And she just and I've been begging for you pretty much.
A'll paid today. I do. I don't forget faces.
Speaker 5: Yeah, I don't forget faces either. I think she's one
excuse to just make Rischelman remarks to someone.
Speaker 3: Yeah, oh she took up, she took us a swipe
at you. Yep. She just really kind of woke today.
Speaker 2: Transition walk Dannumber four out of four. Man, I'll tell
you what out here on this path today, I met
up with a neighbor that I haven't seen in such
a long time, and then to get into a great conversation.
I mean, that's what it's all about, is conversation, storytelling,
comparing not notes in your life or saying mine is
bigger than yours or whatever, and it's just you know,
just talking about getting older is what our subject was
today just getting older and how do we deal with
what is required in order to keep facing that wall?
And then I'll go to CS where I'm really facing
probably one of the and I don't know if I've
talked about this, facing one of the biggest challenges, and
that is these guests that I've known for five years
that are now going through moments of dementia. And I
just thank God every day that the universe gives me
this opportunity to have compassion and serious amounts of patience.
Speaker 3: What are you selling? Oh, these are the monster drinks.
Well they're made by yeah, any company's monsters. So it's
called searing us. Well, it doesn't have alcohol in its
six perc Wow, pretty good? Does it give you a
buzz like a good monster drinker? I don't know, Can
I still go? I can't, I'm working, but no, I
just caught my attention. Though. Good marketing is the actual colorizing,
helping each of the cans and stuff like that. Because
I've got I've got.
Speaker 2: Mountain Dew hard liquor and so and it's it's it's
the flavor of mountain dew, but it's got the alcohol
in it. And like one can of not seeing your buzz.
So it's good to know, man, that we have this.
At least at ten o'clock tonight. I'll they will take
some of this home.
Speaker 4: Okay, yeah, I think there were like two two of
these things left over there.
Speaker 2: Really okay, all right man, all right, excellent, excellent, thank you.
We haven't done this yet on this weekend show. And
that is the Puppy has a brand new flavor out.
This is the prebiotic soda, and it's called punch Pot.
It's for limited time only, and people are buying this
like the cases of what they're doing. So it's gonna
be punch Puppy. Oh wow, that's actually very tasty a
pre biotics. So therefore they say these things are good
for you. But high school with some vodka being really
good with this. What would a Sunday be like at
a grocery store if we didn't ever catch those stinking thieves?
Speaker 5: Ah?
Speaker 3: This gentalous.
Speaker 2: This guy comes in here a lot, an older gentleman
with a kind of a limb goes into HBC, which
is where all your bath soapes and everything are and perfumes,
and sure enough he fills up an entire bag.
Speaker 3: He walks right beside me. I tell my manager.
Speaker 2: He goes outside, takes it directly from his hand and
just keeps on walking like there's nothing wrong. And it's like,
it's like, you son a bitch, You're gonna get caught
every single damn time. When do you finally stop? You
gotta admit that one of the greatest things about being here,
and maybe our our mods and our.
Speaker 3: Department heads is the fact that we cuss freely. Yeah,
we'll dump that right now. Our manager right now, his
very first day, he didn't know me from anybody, and
he said, what the fuck's going off there? Like, oh,
so he's gonna fit in? Yeah, dude, he's a pretty
cool guy. Yeah yeah, Because he said the same thing
yesterday about the woman that came in. He was all
pissed off and at Jimmy and he goes. He says,
the reason why I gave it to her is because
I don't want to be ok.
Speaker 4: Yeah, someone who was still on the other day and
he was I've already gotten cussed out today. I don't
want to get.
Speaker 3: Cussed out again. The general manager you were talking about,
where the manager on duty? Uh huh? You said was
dropping the m boss he's sitting there refixing his can.
They're putting the label back on it, and then I
like the way he just dropped the mother and the
fuck I know it was just so how did he
put the label back to him? Up? No, how did
you put it?
Speaker 2: But he put the label on bit by taking a
lighter and heating up the glue and then putting the
label back on it.
Speaker 3: I've never seen that fo. He knows the ship. I mean,
he's been doing it for twenty years, so you probably
knows how to knock it gin out of the tim kems.
Speaker 4: Hit here, but that he does what you're loving.
Speaker 3: I just learned something so valuable, so important.
Speaker 2: When you walk into a grocery store and you're going,
why you guys got the heat on or something, What's
what's going on? And you're going, it's hot outside and
you have the heat on in the building, it's something's
not right here? Is your conditioning broken? It's not the problem,
that's not the situation. In fact, it's not even a
problem at all. What happens is is they have to
warm up the so that the condensation on the glass
windows in the freezer section don't get ice on them.
They don't freeze over, so you have to keep the
room somewhat warm. Then you bring in the chill, warm
it up again, then bring in the chill.
Speaker 3: Yeah did you know that?
Speaker 2: Well, there you have it, another exciting edition of CTCs.
The upside downs, the twists, the spins, the big fat
lies and those that share it and then we get
to talk about it.
Speaker 3: That trips, the stumbles, the oh my god, you did what?
And how about those congratulations? Wow, you're winning. That's unbelievable
that you didn't give up. Hey, do me a favor.
Create your own podcasts. This is what the community is
all about.
Speaker 2: Share your story, let us identify with the wizard behind
your curtain.
Speaker 3: I'll see you next week.