Speaker 1: Ripped off need so you don't have to.
Speaker 2: Come running.
Speaker 3: Just as fast as we can.
Speaker 4: Shooter's gonna help come.
Speaker 1: This. It's the Troubleshooter Show. No, Tom Martino, Welcome to
Speaker 1: the show, mister Martino. Hey, I'm Tom Martino. Welcome. I'm here.
Speaker 1: We know you're here. Oh I'm sorry. Hey, why isn't
Speaker 1: your camera up and running? Don't know, I'll go eyeball
Speaker 1: it in a second. It should be maybe are you
Speaker 1: sure you don't see it? No, I don't see it.
Speaker 1: But anyway, if I'm talking to those who are streaming,
Speaker 1: it's no, they don't see the camera. But well I'm
Speaker 1: on YouTube. Just not they're not on YouTube. And welcome
Speaker 1: to the show. By the way, everyone, Mark, what were
Speaker 1: you going to say? Is Car Day? Keep going? Brother?
Speaker 1: Well that's it, It's Car Day. We got Kevin Coukin
Speaker 1: sitting here. We've got an update with Dmitri. Boys, you
Speaker 1: miss a doozy yesterday. Somebody's trying to hood when he
Speaker 1: could call her. It's a crazy story. When you want
Speaker 1: to get into it, let us know and I can
Speaker 1: recap it. But let's let's see. Let's see what we
Speaker 1: got on tap here. It's car day. We're going to
Speaker 1: take calls on cars or anything else, but we emphasize cars.
Speaker 1: I found out some interesting things about cars, man, I've
Speaker 1: been doing a lot of research on different things, and God,
Speaker 1: there's just so much people are rushing. I've noticed to
Speaker 1: the EV market. That doesn't necessarily mean it's a good thing,
Speaker 1: but everyone is trying to get in. I'm wondering how
Speaker 1: fast is our EV's going to take over in general.
Speaker 1: But I think that's a good topic, and I think
Speaker 1: that I also want to examine how people can get
Speaker 1: ripped royally with leasing, but how they can be excellent.
Speaker 1: And then I want to talk about mechanically some things
Speaker 1: we're talking about with hybrids. Should we all go hybrid instead?
Speaker 1: Is that really a safe option? There's all kinds of stuff,
Speaker 1: So Mark, what is this problem? Let's start with it. Well,
Speaker 1: here's the bottom line. Dmitri get on there too, because
Speaker 1: you're really the guy working on this. The caller's name
Speaker 1: was what Chelsea. So Chelsea called up. She bought a
Speaker 1: car from Mile High Auto Sales. The car twenty fifteen
Speaker 1: Chevy Suburban. Yeah, so one hundred and sixty miles later,
Speaker 1: the dash lights up like a Christmas tree and something's
Speaker 1: going on with the transmission. She ends up at this
Speaker 1: this repair shop. She had a warranty on this car.
Speaker 1: By the way, they sell it three month warranty, yeah,
Speaker 1: with four thousand miles, So it's basically, hey, it's not
Speaker 1: a really bad car because they back it with that.
Speaker 1: So they have a three month, four thousand mile warranty
Speaker 1: on the car. She brings it over to a shop
Speaker 1: and the shop is called.
Speaker 5: Nichols up there around fiftieth and kipling on.
Speaker 1: Yeah, Nichols Auto. What is a Nichols Auto Repair? I
Speaker 1: believe we'll get the exact stuff up. So Nichols takes
Speaker 1: it in and basically says it needs a transmission. She
Speaker 1: gives a warranty information to him. He calls up the
Speaker 1: warranty company and this is, according to him, the first
Speaker 1: time in fact, can we pull that up, Shannon? Do
Speaker 1: you still have that there? Or is that dragging back there?
Speaker 1: I'm not sure which one's back there. I'm gonna the way,
Speaker 1: I do have your camera up, so keep going. Your
Speaker 1: camera is up, then I'm gonna try to get that
Speaker 1: audio pulled up for you. But here's the bottom line.
Speaker 1: The guy tells us right on the air. After we
Speaker 1: get him on the air, he tells us he called
Speaker 1: up and got approval, although he didn't get an approval
Speaker 1: number from the warranty company and fixed it, and the
Speaker 1: warranty company doesn't want to pay him, so now she
Speaker 1: owes six thousand dollars. The problem with that is she
Speaker 1: never authorized your repair period at vendor story. She just
Speaker 1: gave him the warranty information. And but what about the yeah, yeah,
Speaker 1: So why is he went ahead and did it without
Speaker 1: getting approval for the warranty And now the warranty company
Speaker 1: is saying, there's no way it's six thousand dollars. We
Speaker 1: come out, we send an adjuster out, we look at
Speaker 1: it and make sure it's everything you're talking about. They're
Speaker 1: basically saying, you blew it. It's too late. We would
Speaker 1: have covered it, but this guy didn't. It didn't do
Speaker 1: what he was supposed to do. He didn't he didn't
Speaker 1: go through the process, and so I want to find
Speaker 1: out where it stands. One quick note, Kitchina, I really
Speaker 1: appreciate it. He got the camera up. Just do me
Speaker 1: a favor, though, Kelly. Just just move it over to
Speaker 1: where the beat on bra to the right side. Just
Speaker 1: just make it centered in the frame. You don't have to.
Speaker 1: When you look at YouTube, there is a lag when
Speaker 1: you try to set the camera and you're not getting
Speaker 1: an accurate picture of that. So just look at the viewfinder. Okay, So, Dimitri,
Speaker 1: what's new on it?
Speaker 5: Well, you know, yesterday after the show, I came into
Speaker 5: possession of a few really important documents, the most important
Speaker 5: of which is a letter from the warranty company to
Speaker 5: Chelsea in which they deny her claim. And what's useful
Speaker 5: about this?
Speaker 1: Deny it? You mean because of how it went down?
Speaker 5: Yeah, What's what's important about is the timeline of these events.
Speaker 5: Chelsea had the car delivered to Nichols on the thirteenth
Speaker 5: of January and.
Speaker 2: Now, oh, and then.
Speaker 5: I'm switching over to the letter that the warranty company
Speaker 5: sent to the caller on January twentieth. According to the
Speaker 5: warranty company, Nichols Auto Repair opened the mechanical claim on
Speaker 5: behalf of Chelsea's car. The representative from the warranty company
Speaker 5: told Nichols that they need to get freeze framed data
Speaker 5: for when the transmission codes were set, and that sounds
Speaker 5: pretty reasonable. Nichols said that they'll attempt to get that
Speaker 5: data for the warranty company, and then the letter skips
Speaker 5: over to January twenty second, in which they say that
Speaker 5: Nichols Utter Repair called the warranty company and said that
Speaker 5: there was no freeze framed data available and that the
Speaker 5: vehicle had already been repaired, and based on the fact
Speaker 5: that the warranty company wasn't able to examine the car
Speaker 5: before the repairs were affected, they're denying the claim.
Speaker 1: So, okay, well that sounds weird. I mean, you know,
Speaker 1: I mean no yet, I think, in my opinion, this
Speaker 1: guy's a total deadbeat and he didn't do anything right.
Speaker 1: Now he's holding her car hostage, and this poor woman
Speaker 1: just bought the car, and he screwed up every possible
Speaker 1: way there is to screw up. I had Kevin and
Speaker 1: Jeff both on and is you know I own good
Speaker 1: years forever and dealt with this stuff. Not one time,
Speaker 1: not one time, would we ever do a repair without
Speaker 1: having an approval number so you can get paid. The
Speaker 1: guys are moron. So the fact that he but okay,
Speaker 1: let's be clear here. If she took her car in there,
Speaker 1: I am I guarantee you somewhere there's an invoice that
Speaker 1: says she's responsible.
Speaker 2: Yeah, I'm glad you brought that.
Speaker 5: I'm not to because in addition to the documentation I
Speaker 5: got from the warranty company, I also have a work
Speaker 5: order from Nichol's Order Repair, and Chelsea had confirmed that
Speaker 5: she actually signed it. Now, under the scope of work,
Speaker 5: all it says is transmission rebuild, which is which is
Speaker 5: pretty broad and that with Chelsea also, but.
Speaker 1: Dealer center there right, what's that dealer center there?
Speaker 5: No, she she told me that she else.
Speaker 2: He took her card.
Speaker 5: The dealer said that the transmission has a problem.
Speaker 1: And now here's what I want to know. Who chose
Speaker 1: the repair shot She did.
Speaker 5: She wanted to go specifically to Nichols because she's been
Speaker 5: dealing them with them for several years and she's had
Speaker 5: positive experiences there in the past, so she that she
Speaker 5: wanted them to complete the repairs. Unfortunately, Chelsea also has
Speaker 5: what I think is going to be a problem because
Speaker 5: the work order actually specifies transmission rebuild, nothing about diagnostics.
Speaker 5: It doesn't mention anything about a warrant and extended warranty.
Speaker 5: And also she checked off let.
Speaker 1: Me get this straight, when she took it to Nichols
Speaker 1: Nichols simply had her sign an invoice and did the repair.
Speaker 2: Is anoice, it's a work order. But but listen to
Speaker 2: what okay?
Speaker 1: And she signed a work order and now they want
Speaker 1: to be paid for the work. You know, there was
Speaker 1: nowhere mentioned go ahead.
Speaker 5: So isn't this So there are three boxes that she
Speaker 5: checked off, which I don't think she should have. One
Speaker 5: of those boxes says, I do not request the written
Speaker 5: estimate okay. The second box says that repair approval verbal okay,
Speaker 5: even though she had the option of checking written. And
Speaker 5: the third and final box, which doesn't really help her
Speaker 5: regarding the old parts, says I do not request the.
Speaker 2: Return of my old parts okay.
Speaker 1: And then she said, but here's what's even more important. Okay,
Speaker 1: here's what's even more important. Does anywhere on that work
Speaker 1: order does it mention a warranty?
Speaker 2: No, there is, There is no mention.
Speaker 1: Then why does Mark feel by them not checking with
Speaker 1: the warranty? Because he came on the freaking air and
Speaker 1: admitted it was that way. That's why Tom he was
Speaker 1: on the air and we have the recording of it.
Speaker 1: He said he was dealing with the warranty company they
Speaker 1: gave him approval, then all of a sudden they decided
Speaker 1: not to pay them, which is all come complete bs,
Speaker 1: because these warrants. Nichols literally lied saying that he called
Speaker 1: the warranty company when they worked it.
Speaker 5: I prefer to think of that as a inaccurate statement
Speaker 5: not currently supported by the evidens.
Speaker 1: Thank you, mister Biden. Thank you, mister Biden. Okay, so
Speaker 1: or Hunter, So when Dragon comes in, we'll find the
Speaker 1: audio so you can hear it. I mean, it's it's
Speaker 1: the most damning thing I've heard. But then the guy calls,
Speaker 1: why didn't he He should have just said he should
Speaker 1: have just said, I have a work order here. She
Speaker 1: took it in for a transmission, rebuilt period. She he
Speaker 1: didn't have to say a word. And because nothing references
Speaker 1: the warranty except him on the radio show, correct, is
Speaker 1: that right?
Speaker 2: Yeah? And he gave us too conflicting.
Speaker 1: The only reference to a warranty is what he said
Speaker 1: on the radio show. Yes, So basically, right now, he
Speaker 1: has a car he wants to be paid for. And
Speaker 1: and and you guys are saying and I'm not just agree,
Speaker 1: I'm trying to get the facts. You guys are saying,
Speaker 1: he shouldn't be paid because he should have waited for
Speaker 1: approval on the warranty. I'm waiting. In my opinion, he's
Speaker 1: a liar, That's what I'm saying. And if he lied, Mark, Mark,
Speaker 1: if he lied, I get it, but I get it.
Speaker 2: But if he.
Speaker 1: Truly did rebuild the transmission now and we did not
Speaker 1: get it he did, we don't know what he did.
Speaker 1: He said he was dealing with the warranty company, and
Speaker 1: apparently he did. We get him back on. I'd like
Speaker 1: to talk to him. Yeah, No, he won't come right now.
Speaker 1: What is he saying? He did he rebuild her? Why
Speaker 1: did you? Did you blast him? No? I didn't blast
Speaker 1: him at all. I thought Dimitri was going to get
Speaker 1: somewhere on this, meaning this guy was going to come around.
Speaker 1: But I don't think he's going to do any How
Speaker 1: much does he want right now? This woman has nothing.
Speaker 1: How much does he want right now?
Speaker 2: Six?
Speaker 1: Okay, let's get her back on.
Speaker 5: I already sent her both an email and a text
Speaker 5: message asking her to call in right now if she
Speaker 5: has to time. And Uh, Tom, I think that it's
Speaker 5: important for me to actually update you on the second
Speaker 5: conversation we had with.
Speaker 1: Yeah, you Ken when we come back. I'm Tom Martinez.
Speaker 1: We got more coming up on the Troubleshooger Show. Three
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Speaker 1: twenty two almof the Air. Hey, I'm Tom Martine, your troubleshooter.
Speaker 1: Three o three seven one three talks seven one three
Speaker 1: eight two five to five. Okay, so listen, we're talking
Speaker 1: about this one car problem. She bought a twenty fifteen
Speaker 1: Chevy Suburban. She had some transmission problems. It was under
Speaker 1: a three month warranty. It was under the warranty. She
Speaker 1: took it to her but her person, somebody she trusted, Nichols.
Speaker 1: She signed a work order and then he rebuilt the
Speaker 1: transmission want six grand. So they asked him on the air,
Speaker 1: why'd you do this? You should get approval from her
Speaker 1: warranty company. Now, the work order doesn't mention the warranty.
Speaker 1: Nothing mentions the warranty in writing. But he acknowledged on
Speaker 1: the phone. According to all my guys that he said, Yeah,
Speaker 1: I called the warranty company and they approved the repair,
Speaker 1: and then they decided not to cover it. And Mark,
Speaker 1: you're saying that we talked to the warranty company and
Speaker 1: they never approved it. Is that right?
Speaker 5: We didn't talk to the warranty company. I got the
Speaker 5: denial that from the warranty company.
Speaker 1: He did not wa How do we know he didn't
Speaker 1: talk to the warranty company, That's all I'm asking.
Speaker 5: Actually, he did talk to the warranty company twice the
Speaker 5: first time he called them, he opened this claim and
Speaker 5: the warranty company said that they require certain diagnostic data
Speaker 5: in order to consider the claim. Approximately two days later
Speaker 5: he called them to say this is according to the
Speaker 5: warranty company. They said that Nichols called them a couple
Speaker 5: of days later said the tag diced agnostic.
Speaker 2: Well, two things that are very important.
Speaker 5: The diagnostic data that the warranty company had requested is
Speaker 5: not available. And the second thing was, by the way,
Speaker 5: I already fixed the thing anyway.
Speaker 1: Right, And that's what the warranty company tool.
Speaker 5: That's what the warranty company said in a letter. They
Speaker 5: denied the claim, and they highlighted the part of the
Speaker 5: warranty contract that says they need to have the opportunity
Speaker 5: to inspect the car.
Speaker 1: Okay, so the warranty company said. Warrant company said, Nichols
Speaker 1: called and and it was supposed to get them diagnostics.
Speaker 1: Instead it fixed.
Speaker 5: That's the name of the business. What is James, James
Speaker 5: that Nichols repair?
Speaker 1: Okay, Okay, Well that sounds that sounds like he's got
Speaker 1: a problem. He went ahead and fixed it anyway. And
Speaker 1: I know why he did. He did because he thought,
Speaker 1: look at I got this car in my my house,
Speaker 1: my house here, I'm not gonna screw around with it.
Speaker 1: She signed the work order. I'm gonna fix it if
Speaker 1: she's gonna get paid. You know, That's what's going through
Speaker 1: his mind. So so nowhere, where are we at with this?
Speaker 1: What are we going to do with that? And how
Speaker 1: are we going to solve them? He acknowledged all this
Speaker 1: yesterday on the air.
Speaker 5: On the air, he claimed that he got verbal approval
Speaker 5: from the warranty company, and then off the air, he
Speaker 5: called me about an hour after that, and uh, and
Speaker 5: James said, Hey, I was nervous.
Speaker 2: I was on the radio. I misspoke.
Speaker 5: What I meant to say is that I called the
Speaker 5: warranty company to simply add, is this the type of
Speaker 5: repair that you cover?
Speaker 2: And they said yes?
Speaker 5: And that is I think substantially different from what he
Speaker 5: initially told us, and I, in my personal view, the
Speaker 5: second statement was crafted specifically for the response to our inquiries,
Speaker 5: whereas the first one was here is my here's the
Speaker 5: whole here's the entire question I want everyone to weigh
Speaker 5: in on.
Speaker 1: Here's the question. When we boil it all down, did
Speaker 1: he violate that work order?
Speaker 2: No?
Speaker 5: The wark order says rebuild the transmission.
Speaker 2: I disagree.
Speaker 6: He still has to provide an estimate of the cost
Speaker 6: and the time involved and everything else. He can't just
Speaker 6: she waved it. She waved, she waved a written estimate.
Speaker 6: She didn't wave the estimates. Okay, he agreed to a
Speaker 6: verbal one. Okay, a verbal estimate, which he never did
Speaker 6: he give her a verbal one?
Speaker 2: No?
Speaker 1: Did he give her a verbal one? And does he
Speaker 1: claim he gave her a verbal one that I don't know?
Speaker 1: By the way, And by the way, Kevin, you know, Kevin,
Speaker 1: you know this as well. With a verbal estimate, even
Speaker 1: with a verbal estimate, you have to write down the time.
Speaker 1: And we have her, we have her on right now. Chelsea,
Speaker 1: have you been listening to this conversation.
Speaker 7: Just for about two minutes?
Speaker 2: Well?
Speaker 1: What what? Let's go back to this. Did you verbally you, Chelsea?
Speaker 1: I got a couple of things to ask you. I
Speaker 1: got a couple of things to ask you, Chelsea. When
Speaker 1: you took the car in, he's presented you with a
Speaker 1: work order and you signed, and you signed it. Did
Speaker 1: you tell him about your warranty?
Speaker 8: Yeah?
Speaker 1: And did you give him the number? Did you give
Speaker 1: him the number to call? And all that? Right? Did
Speaker 1: you give him the number to call so he could
Speaker 1: call the warranty company. Okay, and then did did where
Speaker 1: you where? It said that you waved your right to
Speaker 1: a written estimate, but you would get a phone or
Speaker 1: a verbal estimate. Did you ever get a verbal estimate?
Speaker 9: No?
Speaker 7: I never got anything until the warranty company called me
Speaker 7: and told me they weren't going to cover it because
Speaker 7: the work was already completed.
Speaker 1: And so the work was already completed. And he had
Speaker 1: never given you an estimate ever. No, Okay, now here's
Speaker 1: what I want to ask you another simple question. Had
Speaker 1: he given you the estimate and said, Chelsea, it's going
Speaker 1: to be six grand, whether your warranty pays or not,
Speaker 1: what would you have said, Oh, don't do it.
Speaker 7: I'm going to go talk to the dealership that I
Speaker 7: got it from.
Speaker 1: Okay, all right. What does the dealer say now about
Speaker 1: this whole thing? Do they feel any responsibility or no?
Speaker 1: But they said no, we can't help it. You took
Speaker 1: it to your own guy, right. Yeah. Basically, so the
Speaker 1: question is did he violate? Did he violate that contract?
Speaker 1: And what does that cost? How much would you have
Speaker 1: paid for that transmission? Nothing? What? What? Let me ask you?
Speaker 1: I mean, you your warrant, you wouldn't have paid one
Speaker 1: hundred percent for it anyway, I doubt no. I mean
Speaker 1: I don't know what and that's why. How much were
Speaker 1: you expecting? How much were you expecting? How much wed
Speaker 1: you expecting to pay out of pocket for this transmission?
Speaker 7: I honestly didn't know, but I figured I would have
Speaker 7: to pay somewhere between one and two thousand dollars.
Speaker 1: Okay? And did you, by the way, had this checked
Speaker 1: out before you bought it?
Speaker 8: Two dollars?
Speaker 1: Yeah? The guy called you already paid No? No, no,
Speaker 1: you already paid Nicholas a thousand. Explain why you paid
Speaker 1: him one thousand, Chelsea? Tell him about the phone call
Speaker 1: from the guy. Because he was going to wait for
Speaker 1: what he needed money before what.
Speaker 7: Before he could make payroll. He said his payroll was
Speaker 7: due and he had to pay his guys that worked
Speaker 7: on my car.
Speaker 1: Okay, I mean it could be his payroll, could be
Speaker 1: brace for the kids. I don't care why he needed it.
Speaker 1: He needed it, but I don't Mark. It doesn't matter
Speaker 1: why he needed The question is I know now we
Speaker 1: got a car to get it back? What she said yesterday, though,
Speaker 1: Tom was this he needed that thousand? Then he was
Speaker 1: going to give it back to her, right, Chelsea, after
Speaker 1: he got paid by the warranty company. Yeah, probably, I probably.
Speaker 1: It probably was for teardown. There was probably teardown or something.
Speaker 1: Look at it doesn't matter what The main question is this.
Speaker 1: Does she owe him anything?
Speaker 3: Does it?
Speaker 1: Should he just let her have it free because he
Speaker 1: didn't follow proper procedure. I don't know what is the
Speaker 1: answer to this. I mean, here, here's the biggest overlying principle,
Speaker 1: and that is quantum maria marriwit marrowit quantum Marrowit means
Speaker 1: she got value on her car. Now he he went
Speaker 1: through the wrong procedure. Does she owe anything? She can't
Speaker 1: afford it? She didn't live. He said, well I got approval.
Speaker 1: I said, he got approval. Then he went back and
Speaker 1: said to Dimitri, well I didn't really get approval. They
Speaker 1: just said this is something they cover.
Speaker 2: Here's what do we do now?
Speaker 1: What is the Chelsea? When's the last time you talked
Speaker 1: to this guy? James over at Nichols.
Speaker 7: I believe I talked to him last week. That was
Speaker 7: the last time, right before, Yes, it was right before.
Speaker 1: I be paying you storage. Pretty soon he's gonna listen.
Speaker 1: He's going to charge you storage and you're going to
Speaker 1: lose your car. He's gonna put a lean on it. Okay,
Speaker 1: So I want to know this is your car paid for?
Speaker 7: Yes, it's paid for it.
Speaker 1: How much did you pay for it?
Speaker 7: The total was with the taxes was fourteen thousand, five hundred.
Speaker 1: Okay, guys, did you analyze that deal? I didn't even
Speaker 1: think about it. But anyway, for now.
Speaker 5: Because that was beyond the scope of her call. But
Speaker 5: I do have an equitable solution in mind, which is
Speaker 5: Chelsea can figure out what her share of the repair
Speaker 5: would have been had the repair been covered by the
Speaker 5: warranty company, then Nichols should accept that as full payment
Speaker 5: for the service. Because it's not Chelsea's fault that Nichols
Speaker 5: apparently jumped the gun.
Speaker 1: It's not it's not his fault. I mean her fault.
Speaker 1: But here's what I want to know, though, Did Nichols
Speaker 1: really do the work? If he's gonna lie, did he
Speaker 1: really do the work?
Speaker 5: That's what he says. He says the work has been
Speaker 5: done and the car is ready to go.
Speaker 1: Did you see the invoice. I'd like to see the invoice.
Speaker 2: No invoice. There is no invoice.
Speaker 5: The only documentation that was signed over there was the
Speaker 5: wark order, and Chelsea confirmed with me earlier this morning
Speaker 5: that she never got a written invoice.
Speaker 2: It was a verbal a mile ado when she.
Speaker 1: Spoke the work Just so you know, dimitria work order
Speaker 1: turns into an invoice sometimes sometimes it depends on how
Speaker 1: they do it. Sure. Sometimes there's an estimate. Sometimes there's
Speaker 1: an estimate, then it becomes a work order, then it
Speaker 1: becomes a final invoice. Sometimes they do separate docs. I agree, Kevin,
Speaker 1: How do you do it? How do you do it? Kevin?
Speaker 6: Yeah, our estimates convert into invoices. But it's I think
Speaker 6: number sure exactly. Okay, So here's what we're gonna do.
Speaker 6: We're gonna call over there and see we can get
Speaker 6: them on again. I mean, why not? Why not three
Speaker 6: oh three seven one, three eight two five.
Speaker 1: Five go with a sure thing Denver's Best roofer excel
Speaker 1: roofing dot com. You don't pay a cent until you're content.
Speaker 1: Time for an insurance check up free, no obligation. In comparison,
Speaker 1: call compass insurance paying too much your coverage at dozens
Speaker 1: of insurance companies find out now three oh three seven
Speaker 1: to seven to one help you'll think you're his only
Speaker 1: customer when you choose Frank durand the real estate man
Speaker 1: dot Com to list your home with Remax Alliance. Three
Speaker 1: oh three nine two zero sixteen twenty two. Hi Tom Martine,
Speaker 1: your troubleshooter three oh three seven to one three talk.
Speaker 1: It is card day today. We will get around to
Speaker 1: it sometime. But well, I mean, we are talking about cars.
Speaker 1: I shouldn't say that we are, but I'm in about
Speaker 1: other things about cars as well. Jay, what is your
Speaker 1: comment on this? Jay is one of our listeners who
Speaker 1: knows a lot about cars, calls in from time to time.
Speaker 1: What's your comment on this transmission issue? She goes in
Speaker 1: there signs of work order. The guy said, he called
Speaker 1: the warranty company, he did the work. He wants six
Speaker 1: grand warrant you won't pay.
Speaker 10: Yeah, I think what versus? Look up the Automobile Repair
Speaker 10: Act because it's got tons of consumer protection in it.
Speaker 10: Forget a lawyer because they did something and we pretty
Speaker 10: much know it, Jay, so do you?
Speaker 1: So does Kevin. It says that when you bring a
Speaker 1: car in, you know you can wave your right to
Speaker 1: a written estimate, but you still have to at an estimate.
Speaker 1: Has to be. But if it's verbal, they have to
Speaker 1: keep a meticulous recording of when that was done, and
Speaker 1: then it can't if without the estimate, they can't go
Speaker 1: over a certain amount unless it is up for tear
Speaker 1: down and reassembly, which they have to disclose up front.
Speaker 1: All of that, Kevin, I don't see any violation. Well
Speaker 1: I do see a violation if he did not give
Speaker 1: her an estimate.
Speaker 2: Right, Oh, absolutely, that's the biggest issue.
Speaker 1: Well, let's just go back to He literally came on
Speaker 1: the air another question and said he got approval to
Speaker 1: do it somebody else. I get it. I get it.
Speaker 1: He came on the air and said, I talked to
Speaker 1: the warranty company. Blah blah blah. Go ahead, Jay, what
Speaker 1: were you going to say?
Speaker 10: Did she wave her right to the old parts?
Speaker 8: You have?
Speaker 2: Yes?
Speaker 1: Yes, yes, yes.
Speaker 10: For the rest of the public, that's the demonst thing
Speaker 10: you can never do. Don't do it, folks.
Speaker 1: Hey, if you wave your right to the parts, what
Speaker 1: happens to I got range parts? Hold on course, let
Speaker 1: me ask Chelsea something real quick. Chelsea, did you actually
Speaker 1: check those boxes that say you wave your right to
Speaker 1: the old parts or were they already checked? Not that
Speaker 1: it matters. But did you literally check them or what?
Speaker 7: I don't think so I did from what I was.
Speaker 1: That's what I figured. I think it's all pre checked
Speaker 1: trap or he went back and checked them later, to
Speaker 1: be quite honest, because I don't trust the guy as
Speaker 1: far as I can throw them.
Speaker 10: If she because her homework, she might be able to
Speaker 10: get him pretty good on this one. But if everything
Speaker 10: was done kind of wrong, he should certainly cut her
Speaker 10: a break and take payments period.
Speaker 1: Yeah, look at if she needs it anyway, right, if
Speaker 1: she needs it, she said, I would have talked to
Speaker 1: the dealer. But if she does need the transmission and
Speaker 1: she has it now, I mean it doesn't matter. It's
Speaker 1: not going to do any good technicalities. She's gonna ultimately
Speaker 1: need it anyway. She would have had to pay Kevin
Speaker 1: or somebody. No, but he did his job right. If
Speaker 1: he did his job right, the warranty company probably would
Speaker 1: have covered the whole damn thing. Oh okay, I never
Speaker 1: thought of that.
Speaker 10: He ought to help her out a lot. He really
Speaker 10: needs to help her, and she knows how to kind
Speaker 10: of money he needs to make payments. He screwed the poocher.
Speaker 10: He might want to just be a nice guy and
Speaker 10: make a good name for himself instead of really bad.
Speaker 1: He did screw the pooch as you put it, didn't he?
Speaker 8: He did?
Speaker 10: Didn't he?
Speaker 2: Yep?
Speaker 6: And he could be on the hook for three times
Speaker 6: damages too, interact. If she's successful in pursuing it through
Speaker 6: the state, he's liable for three times damages.
Speaker 10: You know what it would be?
Speaker 1: Actually, actually, you're right. We shouldn't gloss over the fact
Speaker 1: that he did not give her an estimate.
Speaker 2: No, that's a big key to that ball.
Speaker 1: And he admits that he well, in a way, he
Speaker 1: admits it on the air because he's giving the estimate
Speaker 1: and getting the approval from somebody else. He's the one
Speaker 1: that says that he never talked to her. Okay, So
Speaker 1: if she never got an estimate, you know what, here's
Speaker 1: the deal. Here's the deal. I believe that we should
Speaker 1: go a step further now and press him on the
Speaker 1: Auto Repair Act. And in fact, I think she should
Speaker 1: sume in small claims court. Well, here's the problem with that.
Speaker 1: I thought of that yesterday. She hasn't paid for the
Speaker 1: car yet, what is she suing for the car? The
Speaker 1: car's value was over that. What is she suing for
Speaker 1: in small claims it's got to be done. No, no, yeah,
Speaker 1: she's suing for the sixth grand and here's your reasoning,
Speaker 1: or for the cost of the repair because he violated
Speaker 1: the Auto Repair Act, which calls for trouble damages, and
Speaker 1: she's willing to settle for the cost of the transmission.
Speaker 1: I just I've never sued in small claims court without
Speaker 1: a monetary dollar figure, so I don't know mark the
Speaker 1: monetary dollar figure. I get what you're saying. You'd put
Speaker 1: six dollars, and if I was him, I would answer
Speaker 1: why I've never taken six thousand dollars from her. No,
Speaker 1: but he wants six thousand, and she wants she wants.
Speaker 1: What do you think to me? I don't know.
Speaker 6: Well, you know what, I don't know if I'd go
Speaker 6: to small claims only because of limitations, she can go
Speaker 6: to the county DA, and the DA can pressed criminal
Speaker 6: charges on this.
Speaker 2: With the Colorado Repair Act.
Speaker 1: What are the chances of getting a DA to take
Speaker 1: something on the do you know do something on the
Speaker 1: Water Repair Act?
Speaker 2: There are some that are very aggressive.
Speaker 5: In Jefferson County cases, a chef go so je goes
Speaker 5: not bad by the way.
Speaker 11: No, I would pursue that first. That doesn't get her
Speaker 11: car back yet though. Yeah, so we need to figure
Speaker 11: out a way for her to get her car. Okay,
Speaker 11: that's true. We got to figure this out.
Speaker 2: Okay.
Speaker 1: Dmitri during break call this guy and say, look, we
Speaker 1: got to work this out. There seems to be a
Speaker 1: violation of the Auto Repair Act, which could get you
Speaker 1: treble damages. Well, how about just making a deal with
Speaker 1: her to pay something or to make monthly payments on something.
Speaker 1: Let's try to work this out. I mean, just just talk.
Speaker 1: I mean he's not belligerent.
Speaker 2: He just tried.
Speaker 1: Kelly just tried to get him back on the air,
Speaker 1: and he's not coming back on Kelly. What did he
Speaker 1: say out of cure? Kelly, ask him if he'll talk,
Speaker 1: Ask him if he'll take my call off the air.
Speaker 1: If I call him off the air, Please ask him
Speaker 1: that off the air. Okay, just to talk and uh, okay,
Speaker 1: gender to gender, I say that so we can pick
Speaker 1: whatever it is, Okay. Three oh three seven, one, three
Speaker 1: eight two five five more coming right up. Stay tuned, Dominic,
Speaker 1: go with a sure thing Denver's Best roofer Excel Roofing
Speaker 1: dot Com. You don't pay a cent until you're content.
Speaker 1: Time for an insurance check up free, no obligation comparison
Speaker 1: call Compass Insurance. Pay too much your coverage at dozens
Speaker 1: of insurance companies find out now three oh three, seven
Speaker 1: to seven to one. Help. You'll think you're his only
Speaker 1: customer when you choose Frank durand the real estate man
Speaker 1: dot com to list your home with Remax Alliance three
Speaker 1: oh three nine two zero sixteen twenty two. Tom Martino,
Speaker 1: you're a troubleshooter three all three seven one three talk
Speaker 1: seven one three eight two five five. Welcome to the show. Okay, listen,
Speaker 1: we got so much to talk about. I want to
Speaker 1: get past this problem. Not that it's a bad problem,
Speaker 1: it's a good problem. So let's talk to Dominic. He
Speaker 1: has a comment. Go ahead, Dominic. I don't know what
Speaker 1: this comment is about. Go ahead.
Speaker 8: I don't have any comments about you. You must be famous.
Speaker 8: I got people saying, wait a minute, Martin.
Speaker 1: Yeah, wait a minute. Are you the world famous Dominic
Speaker 1: of sausage and peppers?
Speaker 12: You got it, Dominy.
Speaker 1: I thought you were on death Sora a few times.
Speaker 10: Yeah, well I'm getting there.
Speaker 8: My god.
Speaker 1: Man, No, seriously, you had some ups and downs. Brother,
Speaker 1: How are you doing?
Speaker 8: I'm just hanging in there and listening to you.
Speaker 1: Back in the day, Mark he would drop by sausage
Speaker 1: and peppers right to the studio and yep, man, you
Speaker 1: make some good sausage and peppers. Oh yeah, oh yeah.
Speaker 2: So what happened to those good old days?
Speaker 3: Yeah?
Speaker 5: Yeah, they can't be gone. They can't be gone forever.
Speaker 5: They still make sausages.
Speaker 1: What are you doing these days, sir, I'm just ticking
Speaker 1: up a lot of the ear. So where do you
Speaker 1: hang out at that bar?
Speaker 8: Si?
Speaker 1: Ah?
Speaker 2: That bar has been gone?
Speaker 1: What bar was it? I'm curious, Old Mill. It would.
Speaker 13: Jo restaurant?
Speaker 1: Huh in Littleton?
Speaker 2: Right?
Speaker 1: I love sausage and peppers, you know, you know, for
Speaker 1: a cheap dish years ago, believe it or not, listen
Speaker 1: to this Applebee's had a sausage and peppers served on
Speaker 1: a skillet about twenty years ago for under ten bucks.
Speaker 1: It was just delicious. I'm sure it's nothing compared to his.
Speaker 1: But you just can't go to a restaurant anymore and
Speaker 1: get sausage and peppers. Now you can. Actually, there are
Speaker 1: some that Mark that have them as appetizers. Actually, there
Speaker 1: are some.
Speaker 2: Get them as the main course.
Speaker 1: Yeah, Gaitanos, of course. Viali on Colorado Boulevard. Viali is
Speaker 1: a small Italian place. Again, it's not like right home
Speaker 1: to Mama about Italian, but it's damn good and it's
Speaker 1: they have they have sausage and peppers, really good, really good,
Speaker 1: and it's an appetizer, but it is hard.
Speaker 2: Yes.
Speaker 1: The best those you can get is Caninos.
Speaker 8: It's here in Denver.
Speaker 1: Yeah, I'm training to go to a local family, a
Speaker 1: local family, and you get to see how the sausage
Speaker 1: is made. Yeah, I'm telling you.
Speaker 2: You know what.
Speaker 1: You listen, take care of yourself, brother, and and uh,
Speaker 1: don't do anything drastic without letting me know. I like,
Speaker 1: if you're getting sick, call me. I'm just kidding you
Speaker 1: sound good.
Speaker 8: Do anything drastic? What do?
Speaker 1: What does that mean?
Speaker 8: Don't name it after you?
Speaker 1: Yes, exactly, all right? Three O three seven one three
Speaker 1: eight two five five. Mark has a car warranty issue.
Speaker 1: We'll start with you right now. Mark, go ahead. What's
Speaker 1: the issue?
Speaker 14: Yeah, Hi, Tom and Mark. Yeah, I've got a new
Speaker 14: BMW X three and uh, the parking sensor stopped working
Speaker 14: and I brought it in they said they found a
Speaker 14: tiny part in the censor and they consider that road
Speaker 14: damage and they won't cover it in an.
Speaker 1: Organ They suck. I'll leave it. Okay, you hold on,
Speaker 1: believe it or not it has something similar. Hang on.
Speaker 1: I'm Tom Martino. We'll talk about that in more three
Speaker 1: oh three seven one three talks seven or three two
Speaker 1: five five. And I like him because he addressed us properly.
Speaker 1: Tom and Mark More coming up. Go with a sure
Speaker 1: thing Denver's Best roofer Excel Roofing dot com. You don't
Speaker 1: pay a cent until you're contenth time for an insurance
Speaker 1: check up free, no obligation. In comparison, call Compass Insurance
Speaker 1: paying too much your coverage at dozens of insurance companies
Speaker 1: find out now three oh three, seven to seven to
Speaker 1: one help. You'll think you're his only customer when you
Speaker 1: choose Frank durand the real estate Man dot com to
Speaker 1: list your home with Remax Alliance three oh three nine
Speaker 1: two zero sixteen twenty two.
Speaker 4: You need advice so you don't have.
Speaker 2: Come running.
Speaker 1: Just as fast as we can.
Speaker 4: Shooter's gonna help.
Speaker 15: Come man, this is the Troubleshooter Show. No Tom Martino.
Speaker 1: Hey, I'm Tom Martino, you're a troubleshooter three oh three
Speaker 1: seven one three talk seven one three eight two five five.
Speaker 1: Here to help you anyway we can to solve problems,
Speaker 1: ask questions, say can plays make your life a little easier.
Speaker 1: In addition, of course to the festivities here on KHOW
Speaker 1: our flagship station from iHeart and then the iHeart Radio
Speaker 1: WAP all over the country and our affiliations in Colorado
Speaker 1: Springs with care too. And we also have YouTube, and
Speaker 1: we stream to YouTube and then downloads all platforms, thousands
Speaker 1: and thousands and thousands of downloads, so you're listening to
Speaker 1: these at different times. I urge you, if you ever
Speaker 1: want to know the follow up of a case to call.
Speaker 1: We had one situation where it started out with the
Speaker 1: contractor being pretty bad. Turned out the contractor wasn't that bad.
Speaker 1: The person on the on the stream or the download
Speaker 1: didn't hear the follow up. So always ask if you
Speaker 1: ever want to know, Hey, whatever happened with this or that.
Speaker 1: I know a lot of you listening right now. For example,
Speaker 1: we'll be on a treadmill and it'll be at ten
Speaker 1: at night or at six in the morning. Some people
Speaker 1: actually listen and I put them to sleep. I don't
Speaker 1: know what the hell that means that should be good
Speaker 1: or bad, But anyway, I have people listening from Alaska, Sitka.
Speaker 1: I have people listening from a small fishing village out there,
Speaker 1: and then I have people listening from all over. Mark,
Speaker 1: we get emails from all over, don't we It's fun, yep.
Speaker 1: And so I want to send some swag to the
Speaker 1: furthest regions of our listeners. So please text me and
Speaker 1: text me on my Google phone seven four seven nine
Speaker 1: nine fifty two. I want to I want to go
Speaker 1: back to this consumer thing after I take Mark's been
Speaker 1: waiting patiently, and then I'll go back. And I talked
Speaker 1: to the garage off the air to just settle down
Speaker 1: the temp a little and just talk to him off
Speaker 1: the air and just really get his side of the story.
Speaker 1: And again I think there is a lack of communication
Speaker 1: and understanding here. I do not believe a ripoffice happening.
Speaker 1: I just don't believe it. Now. If I did, I
Speaker 1: would say it. There's no reason for me not to.
Speaker 1: I don't know this person from Adam. Now, Mark, you
Speaker 1: were talking about a car warranty issue, a Beamer X
Speaker 1: three with a parking sensor that stopped working. I have
Speaker 1: a Beamer X seven. It's just a They're all the same,
Speaker 1: they just have different sizes. And by the way, the seven,
Speaker 1: the seven was way too useless and big. I mean
Speaker 1: it is, it's so big. I love it, but it's big.
Speaker 1: I never needed it. The M fifty I had a loaner,
Speaker 1: the X three loaner. What a perfect vehicle, you know.
Speaker 1: I mean it's a perfect vehicle. So what year is yours?
Speaker 14: It's twenty twenty four. Last year it's M Series two.
Speaker 1: So it's sweet, it really is. I mean, I don't
Speaker 1: think people realize. Now, Kevin will tell you, yes, yes, Tom,
Speaker 1: You're gonna like it until it gets about fifty thousand
Speaker 1: miles on it.
Speaker 6: Then what happens, keV. Then it starts leaking everything everywhere. Yeah,
Speaker 6: it just starts adding those and.
Speaker 1: It's very expensive to maintain. Yep, So listen, mark this
Speaker 1: parking sensor. Under warranty. All things are covered under warranty
Speaker 1: that are covered under warranty, except if there is any
Speaker 1: kind of external damage. That's what they're trying to say
Speaker 1: about your censor. How did they say it happened?
Speaker 14: Well, I looked at it. You know, the message comes
Speaker 14: down and says clean, you know dirty, sense that clean.
Speaker 14: I've cleaned that. I looked at it with no physical
Speaker 14: dam as. You can't say, how do.
Speaker 1: You clean a sensor? Is it you're talking about like
Speaker 1: the round circle? That little round Yeah, and now it
Speaker 1: won't calibrate.
Speaker 14: Yeah, well it won't work. They say it's dirty, it
Speaker 14: doesn't function.
Speaker 1: Well, wh're they're sealed? Yeah, so where did the dirt go?
Speaker 14: You know, use caution, use caution when backing up because
Speaker 14: the parking assist is not active.
Speaker 1: Mark. What I'm asking you is this If they say
Speaker 1: there's a spec in there, they're sealed plastic units. Kevin,
Speaker 1: help me describe it.
Speaker 2: It's a sensor. It's a mini light bulb if you will.
Speaker 1: And and the only place specs can get her on
Speaker 1: the outside. Are they saying it damaged the lens?
Speaker 14: No, there's I mean, if you look at it, it's
Speaker 14: a circle and then there's like an inner circle and
Speaker 14: there is like a gap between two little pieces. I'm
Speaker 14: assuming they're saying a little rock up between those two pieces,
Speaker 14: and that's what's bothering the sun.
Speaker 1: They're sealed. Are they more on? By the way, have
Speaker 1: you tried spraying it with anything like alcohol or duh?
Speaker 1: W it looks yeah, did you spray it?
Speaker 12: No?
Speaker 1: But did you spray it or air? Put a lot
Speaker 1: of air in there and then spray it with like
Speaker 1: a contact cleaner. I mean you might want to try that.
Speaker 1: But by how much is this repair going to cost?
Speaker 14: Originally they said nine dollars and then they I think
Speaker 14: they took off the diagnostics and they said, okay, maybe six.
Speaker 1: Hundred dollars and which BM which dealer is this?
Speaker 14: It's humped in Highlands Ranch. I'm about to head there.
Speaker 2: Yeah, pick it up.
Speaker 1: Yeah, okay, So you're not getting it fixed, right, or
Speaker 1: you did well?
Speaker 14: I think they already fixed it.
Speaker 1: Yeah, Well that's because I think I did you ask
Speaker 1: for the old part.
Speaker 3: I'm going to.
Speaker 1: Well, it's too late. They don't have to give it
Speaker 1: to you. You have to ask for it before.
Speaker 12: Yeah.
Speaker 14: I think I'm hoping they'll give it to you if
Speaker 14: they can give me that.
Speaker 1: Yeah, I'll ask them now. From now on, if you
Speaker 1: don't want these issues, go to Sonic the Sonic. Hey,
Speaker 1: I'm telling you, they're good people. Downtown Denver, they call it.
Speaker 1: It's on Colorado Boulevard. Have you seen them?
Speaker 16: Yes, I'm familiar with them.
Speaker 14: I actually a couple of good BMW places. But this
Speaker 14: is warranty, you know, it's like it should be warranty,
Speaker 14: so you have to go to the dealer.
Speaker 1: No, I get it. That's why I'm telling you about Sonic.
Speaker 1: Let me explain something about Shamp. God is so sad
Speaker 1: Ump was a good dealer. Lisa Schamp took it over
Speaker 1: from her dad, but it went to hell. Her son
Speaker 1: is an idiot. He's an idiot and basically ran the
Speaker 1: place into the ground in my opinion, when it comes
Speaker 1: to customer service and sales. So I know you thought, well,
Speaker 1: I'm going to a well established shop dealer. What you're
Speaker 1: going to is trash and it's too bad. And that
Speaker 1: goes for all the shop dealers. We get a lot
Speaker 1: of complaints about Shamp. I could have predicted it with Shamp.
Speaker 1: And the kid doesn't know anything. I say, the kid,
Speaker 1: I don't even know how old he is right now.
Speaker 1: But nepotism doesn't always work, not always. In this case,
Speaker 1: it's a failure. Now, in some cases things actually get better.
Speaker 1: Leo Pain used to be a dealer, an old line dealer,
Speaker 1: Leo Pain. I used to call him jokingly Leo pain
Speaker 1: in the ass. And because every dealer he had was
Speaker 1: a pain in the ass, I had nicknames for every dealer.
Speaker 1: I remember Cherry Creek dodging the truth, and I remember
Speaker 1: Leo pain in the ass, and im I remind Doug
Speaker 1: spending your money. Who else was there? There were all kinds.
Speaker 1: I always had nicknames for him. But I will tell
Speaker 1: you this, as far as Cherry Creek, Dodge and and
Speaker 1: that family, that guy, uh, he actually turned out to
Speaker 1: be one of the better dealers. I'm telling you, Doug
Speaker 1: Morland actually turned out to be one of the deals better.
Speaker 1: He's straightforward, he takes care of problems. And uh, I
Speaker 1: think his brother works with him, right, Mark, does his
Speaker 1: brother work with him or anyway? So just learn how
Speaker 1: to park your car, say six hundred bucks? Yeah, okay,
Speaker 1: but if you if you owe, Mark's not in the seat.
Speaker 1: That's why you didn't answer. But here here's the bottom line.
Speaker 1: If you if you don't, if you if you shouldn't
Speaker 1: pay for it, you shouldn't pay for it. So when
Speaker 1: you get that old part hey, Kevin, are you buying
Speaker 1: that particle?
Speaker 2: Bit?
Speaker 1: I mean, obviously they don't go bad. They just don't
Speaker 1: go bad.
Speaker 6: But I can't see anything hitting it where they're mounted.
Speaker 6: I mean, that would be like a one in a
Speaker 6: million shot.
Speaker 1: You know, or getting in between the two. I don't
Speaker 1: even think there are two layers. Yeah, like Mark, when
Speaker 1: you say you look inside it and you see an
Speaker 1: outer circle in an inner circle, can you take like,
Speaker 1: let's say, a razor blade and feel a little crack there,
Speaker 1: like like in other words, are they two pieces?
Speaker 14: Yeah, it's kind of like there's a gromet and there's
Speaker 14: like an inner piece.
Speaker 8: You know.
Speaker 5: I haven't.
Speaker 14: I haven't seen what they said, you know, or where
Speaker 14: the particle might have been, but you know that's what
Speaker 14: they're blaming it on that, And it's almost you know,
Speaker 14: I guess I could see if a rock hit it
Speaker 14: and that dented the sensor or something like that, then yeah,
Speaker 14: I understand that's broad damage. But you know, just some
Speaker 14: little particle that got stuck in there.
Speaker 1: That's I'm going to tell you something. I'm going to
Speaker 1: tell you something that's going to be really enlightening. So
Speaker 1: they're saying it's not warranty, right, so that means that
Speaker 1: you're going to pay for it. How much you want
Speaker 1: to bet that is run through as a warranty item
Speaker 1: and they still get paid for it. That's just my
Speaker 1: evil self thinking that I said how much you want
Speaker 1: to bet. I didn't say it's going to happen. This
Speaker 1: is my evil self thinking.
Speaker 2: Now.
Speaker 1: The way that works is by emitting a sound frequency
Speaker 1: from a small I'm reading this obviously it's not coming
Speaker 1: out of my head, a small transducer in the bumper.
Speaker 1: Now listen. This is specifically on the X three, which
Speaker 1: then bounce off nearby objects and detected by the same transducer.
Speaker 1: So it's a bounce back, which means a particle would
Speaker 1: have unless it's bouncing off the particle within it. They're
Speaker 1: full of crap, is what I'm saying. So it's not visual,
Speaker 1: it's it's sound. It emits a sound wave, sound waves.
Speaker 1: That's one of the reasons they use ultrasound when they're
Speaker 1: doing imaging on people, because it's not affected like some
Speaker 1: of the other waves are affected. So you might want
Speaker 1: to tell them you know about that. Tell me, Explain
Speaker 1: to me how a particle can block an ultrasound wave.
Speaker 1: Ask him that an ultrasonic wave. Why don't you ask him?
Speaker 1: I would really talk to the service manager, did you.
Speaker 2: Yeah, I will.
Speaker 14: You know, I'm on my way there.
Speaker 1: In fact, if you want, I wouldn't mind having one
Speaker 1: of our peeps call right now, like having Deputy D
Speaker 1: or deputy doc right now and say, explain to us
Speaker 1: how an ultrasound technology says. We have somebody in the
Speaker 1: studios and all, who's an auto guy who says the
Speaker 1: chances of that? And and and Kevin, Not only would
Speaker 1: it have to be a spec it would have to
Speaker 1: be big enough to block an ultrasound wave.
Speaker 6: Well, if it was big enough to let that in
Speaker 6: to the me, that's the defect in the part it
Speaker 6: should be.
Speaker 1: And just so other people know, this the way ultrasound
Speaker 1: works and the way anything works, and not anything but
Speaker 1: things like this. Ultrasound sends out sound waves in a pattern. Okay, now,
Speaker 1: if one of those waves, it sends out more than one.
Speaker 1: An ultrasound sends out more than just one wave. When
Speaker 1: it's when one of them is blocked, the other ones
Speaker 1: go through and they do a mini Some of these
Speaker 1: ultrasounds have what's called a it's a mini majority report.
Speaker 1: What that is is they take the whole of the
Speaker 1: waves and read the majority. So even if there was
Speaker 1: a particle that could block a sound wave, it's not
Speaker 1: going to block all of them. So I don't get
Speaker 1: what they're saying. I just don't get what they're saying, Kevin.
Speaker 1: Can you think we're a particle really truly could totally
Speaker 1: block an ultrasound sensor and then the other sensors don't
Speaker 1: work either, you're saying, is that right? Well, I don't know.
Speaker 14: They said it was probably the frontmost sensor. There's a
Speaker 14: whole bunch of sensors on there.
Speaker 1: But why would that shut down your rear sensor? Why
Speaker 1: would it shut down your rear sensor?
Speaker 2: Everything?
Speaker 14: I think once one of them goes out, they don't
Speaker 14: trust any of them.
Speaker 1: That's not true at all. And you know how I
Speaker 1: know that take your tire sensors. One can go out,
Speaker 1: you'll still have the others.
Speaker 10: That's true.
Speaker 1: And if I could, by the way, order a car
Speaker 1: without tire sensors, I would do it every time. I
Speaker 1: like the parking sensor, especially for my I'm not going
Speaker 1: to say it. Never mind, I almost got in trouble.
Speaker 1: I'm not going to say I like the parking sensor,
Speaker 1: and it can preserve wheels and it can preserve all
Speaker 1: kinds of tire rashes. But in any case, d do
Speaker 1: you mind talk to him? Find out who the service
Speaker 1: Just say, I'm out of curiosity. We want to know
Speaker 1: how these ultrasound waves can be blocked since it's not
Speaker 1: a visual sensor. Just see what they say. I'd like
Speaker 1: to hear their explanation. I think this is just a
Speaker 1: way to go and call the station.
Speaker 3: Tom.
Speaker 1: Why, well, you said you want you want the service
Speaker 1: miner to explain it, so while just call ahead. Well,
Speaker 1: I'm saying call ahead so the guy and say, look,
Speaker 1: we just got a call and we're curious about this.
Speaker 1: You know, listen, doc, if you don't want to do it,
Speaker 1: could you do it? Somebody do it? Just just call ahead.
Speaker 1: I don't want to wait. I want to he gets there.
Speaker 1: They know that we're on the case. Three oh three
Speaker 1: seven to one three eight two. Did I take the
Speaker 1: fifteen break? I did. I'm surprised here, so I only
Speaker 1: have to I actually already took that fifteen break. No
Speaker 1: I didn't. Okay, if you say I did, I'm not
Speaker 1: gonna take a break. I didn't. I know, See I was,
Speaker 1: I was screwing up, all right, Hold on we're gonna
Speaker 1: talk and I'm gonna have a follow up on this.
Speaker 1: H James over at Nichols Automotive and how that went
Speaker 1: down his side of the story, his real side of
Speaker 1: the story, without painting him as a villain. More on
Speaker 1: that coming up on The Troubleshooter Show three oh three
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Speaker 1: seven to one. Help. You'll think you're his only customer
Speaker 1: when you choose Frank durand the Real Estate Man dot
Speaker 1: com to list your home with Remax Alliance three oh
Speaker 1: three nine two zero sixteen twenty two. Tom Martino here,
Speaker 1: Welcome three O three seven one three talks seven one
Speaker 1: three eight two five five Teresa, an issue with a shed? Teresa?
Speaker 1: What's going on? Hi?
Speaker 8: I was referred to you by my dennist because I've
Speaker 8: got a little bit of a problem. My son went
Speaker 8: into h a shed company there in Pueblo, West and
Speaker 8: it's a place where you buy shed and you own
Speaker 8: type of thing. Yeah, he went in there.
Speaker 13: Uh, he purchased the shed.
Speaker 8: What he thought, Okay, where?
Speaker 12: What?
Speaker 1: Which? What's the name of the company.
Speaker 8: It's a F G L l C. It's okay.
Speaker 1: And then okay, then what and this is a this
Speaker 1: is one of those big portable sheds, right like a
Speaker 1: tough shed.
Speaker 13: Yes, absolutely, so what okay?
Speaker 1: What happened?
Speaker 8: Then he went in and he was going to uh
Speaker 8: buy this shed to turn it into a tiny home.
Speaker 1: He is, And when did you buy it?
Speaker 8: In it's the search estate is uh in February of
Speaker 8: last year.
Speaker 1: Oh wait, February of last year. So okay, so we're
Speaker 1: talking about a year ago basically.
Speaker 8: Yes, but this has been a roller coaster ride for
Speaker 8: me since that day, all right?
Speaker 13: They okay?
Speaker 1: And two where was he going to put the shed?
Speaker 1: By the way, where was he going to put it on.
Speaker 13: My property?
Speaker 1: So okay, keep going. They got it.
Speaker 8: So the Leland from the shed company, it's called Leland
Speaker 8: Shed's in Pueblo West. From what I understand, I've never
Speaker 8: been there and I live in the Hunt.
Speaker 1: I thought you said it was ASG LLC. But Leland
Speaker 1: Shed's Okay, got it.
Speaker 8: It's a subsidiary company of AFT. It's a large company.
Speaker 1: Okay, I got it.
Speaker 8: Companies got it.
Speaker 1: Yeah, he's a dealer for SG. Got it. So then
Speaker 1: what happened?
Speaker 8: Yeah, they came and they called me and to place
Speaker 8: the shed on my property. They needed my permission because
Speaker 8: I own the property. Right then, let that my son
Speaker 8: was handicapped and he cannot read. He's on the spectrum.
Speaker 8: So I double check with him and made sure. And
Speaker 8: my exact words were, Look, I'm gonna pull alone. This
Speaker 8: shed has nothing to do with me of this, then
Speaker 8: I will agree to place it on my property for
Speaker 8: my son.
Speaker 1: Teresa, let me ask you, Teresa, Teresa, I need to
Speaker 1: ask a bunch of questions. Okay, how old is your son?
Speaker 8: My son is thirty eight this year.
Speaker 1: Is he incompetent? Are you his guardian?
Speaker 8: I am not his guardian. His girlfriend ten years is
Speaker 8: his guardian.
Speaker 1: He is so he literally has Wait a minute, he
Speaker 1: literally has a guardianship. He is not independent.
Speaker 8: No, they filed for a guardianship through Social Security. He
Speaker 8: is on disability to Social Security.
Speaker 1: And when was he declared? When was he declared a
Speaker 1: ward of her.
Speaker 8: I believe eight years ago?
Speaker 1: Okay, Okay, so this is not recent, got it? So
Speaker 1: he's not just you're not just making this up about
Speaker 1: this purchase. But when he went there, would they have
Speaker 1: known that? And I know that's a silly question, but
Speaker 1: is well who was he with? Was he with his guardian?
Speaker 8: It was with his guardian?
Speaker 1: Okay? Did she sign?
Speaker 8: Yes? And I informed them on the phone that he was.
Speaker 1: Was I'm asking, I'm asking this question. I need an
Speaker 1: answer to did she sign with him?
Speaker 9: No?
Speaker 8: He signed. But see that's where the problem.
Speaker 1: What did she say? What did she say about it? Uh?
Speaker 8: She was she went out to the car because of
Speaker 8: what had happened.
Speaker 9: They she the.
Speaker 8: He could not sign anything. So what they did was
Speaker 8: they put all my information on the contract.
Speaker 1: Okay, Okay, Now, did they put your information on the
Speaker 1: contract that day or did they put it on the
Speaker 1: contract before delivery? When did they put information on the
Speaker 1: contract about you.
Speaker 13: That day?
Speaker 3: So Wit that day?
Speaker 1: Hello, I'm here, I'm listening you were talking.
Speaker 8: Oh, they put all my social security, my address, my name.
Speaker 8: They eventually sold the building to.
Speaker 1: Me, but he signed his name on the phone hold
Speaker 1: on Teresa when they sold the car. So back in
Speaker 1: February of twenty twenty four, your son called you from
Speaker 1: there and said, Mom, I'm buying a shed and they
Speaker 1: need your information.
Speaker 8: They need your permission to put it on your property.
Speaker 1: I get that. But in essence, when you filled out
Speaker 1: this information and gave them the information over the phone,
Speaker 1: did you sign anything?
Speaker 8: No? I did not give them any information over the phone.
Speaker 8: I agreed to place the building on my property. They
Speaker 8: said I needed to prove.
Speaker 1: How did you? How did you agree to that? How
Speaker 1: did you agree to that? Without giving them information?
Speaker 8: I sent them a I emailed them a copy of
Speaker 8: my driver's license to prove that I owned the property.
Speaker 8: That's how they got all the information.
Speaker 1: Okay, where was he living before this? Where was he
Speaker 1: living before this?
Speaker 8: Homeless?
Speaker 1: Okay? So got it now. Listen, I need to speed
Speaker 1: through some of this. And I'm not asking now remember this,
Speaker 1: I'm not asking if you agree with what happened. I'm
Speaker 1: asking if it did happen at any time, any time
Speaker 1: at all, anytime when this company. Did you sign your
Speaker 1: name to any document whatsoever?
Speaker 8: I signed my name to a document that said the
Speaker 8: shed was delivered to my property? Okay, the only thing
Speaker 8: I know.
Speaker 1: And do you have a copy of that document?
Speaker 8: Yes, sir, I have a copy of the original contract.
Speaker 13: See.
Speaker 8: And the problem with it.
Speaker 1: Is hold on, just wait, Teresa, Teresa on that on
Speaker 1: that original contract, how was this paid.
Speaker 8: For through my son's Social Security card? Well?
Speaker 1: What do you what do you mean by that? How
Speaker 1: much was the shed? How much was the shed?
Speaker 8: The shed was seventeen thousand dollars?
Speaker 9: He was Did he pay for it?
Speaker 1: Did he pay for or finance it?
Speaker 8: He financed it?
Speaker 1: How much did he put down?
Speaker 8: I have no idea.
Speaker 1: And so he's making payments out of his Social.
Speaker 13: Security yes, direct withdrawal.
Speaker 1: Okay, okay, and he did that without his guardian signing.
Speaker 1: He's not allowed to.
Speaker 8: That's correct.
Speaker 1: Well, then how did he do it?
Speaker 8: I have no idea because now.
Speaker 1: Wait, wait a minute. The answer is this. Let me
Speaker 1: give you some answers, Teresa, because you're not really forthcoming,
Speaker 1: and I know why because I'm interrupting you. But there's
Speaker 1: a reason. I have a feeling that you're trying to
Speaker 1: build the case. And I get you. You didn't sign
Speaker 1: for it, you didn't want it, you didn't buy it.
Speaker 1: They're holding you responsible. But here's the deal. There are
Speaker 1: so many things that did not happen. For example, there
Speaker 1: is no way he could finance this all zero. He
Speaker 1: had no means to finance. And if he had a
Speaker 1: Social Security check and made arrangements for direct withdrawal, he
Speaker 1: can stop that immediately because they cannot tap his government
Speaker 1: benefits and his guardian would have had to have signed
Speaker 1: for it. Okay, So that is number one. Number two,
Speaker 1: there is no way they would have left that building
Speaker 1: on your property with just permission to deliver it. We're
Speaker 1: going to find somewhere where you signed to purchase it.
Speaker 1: I know you don't believe you did, but there is
Speaker 1: no way that this company is going to leave a
Speaker 1: seventeen thousand dollars shed financed by a disabled person on
Speaker 1: Social Security in Pueblo, West without getting anything from you
Speaker 1: as the owner. Well, then, so if you can give
Speaker 1: us all of your paperwork, we would be happy to
Speaker 1: help you. And your dentist probably told you that I
Speaker 1: will be happy to help you. But I need to
Speaker 1: make a difference between your impression of what happened and
Speaker 1: what really happened. That's what I need to do, okay,
Speaker 1: because your impression of what happened may not be what
Speaker 1: really happened, and we need to get to the bottom
Speaker 1: of it, and I want to, but we're not going
Speaker 1: to do it in this phone conversation. We are going
Speaker 1: to get all of the documentation, every single sheet that
Speaker 1: you have.
Speaker 8: Is that okay, that's absolutely fine. But the documentation, babe,
Speaker 8: the contract, my son signed the contract with my information on.
Speaker 1: It doesn't matter. That doesn't obligate you. That doesn't obligate you.
Speaker 8: Bank said it did and they took me to court.
Speaker 1: Well okay, well I guess you should have told me that.
Speaker 1: Wait a minute, So did you get a judgment against you?
Speaker 8: Yes, the the company.
Speaker 1: Then Teresa, Teresa, I will guarantee you one thing. You
Speaker 1: signed for it. I'll guarantee it you signed for it.
Speaker 2: Teresa.
Speaker 5: Did you go to court or was this a default judgment.
Speaker 1: She went to Okay, that's good quick.
Speaker 8: And the judge stated in the court I proved to him,
Speaker 8: I did not sign this contract. This contract is not
Speaker 8: even legal because it has my information all over it
Speaker 8: and my son's signature. He cannot get the.
Speaker 1: Judge ruled against you. Why did the judge rule against you?
Speaker 1: I got to take a break. This is a mystery.
Speaker 1: So she goes to court. A judge and a court
Speaker 1: of law says you are responsible for this, and there
Speaker 1: is nowhere anywhere that she signed for it. This is
Speaker 1: the biggest mystery. So now I need the court case
Speaker 1: number and the transcripts and then we'll look at it.
Speaker 1: But Teresa, I don't think you truly understand what happened.
Speaker 1: But there are ways out of it. That's the good news.
Speaker 1: Hang on more coming up. Go with a sure thing
Speaker 1: Denver's Best roofer Excel roofing dot com. You don't pay
Speaker 1: a cent until you're content. Time for an insurance check
Speaker 1: up free, no obligation. In comparison, call Compass insurance paying
Speaker 1: too much your coverage at dozens of insurance companies find
Speaker 1: out now three O three seven seven to one. Help
Speaker 1: You'll think you're his only customer when you choose Frank
Speaker 1: durand the real estate man dot Com to list your
Speaker 1: home with Remax Alliance three oh three nine two zero
Speaker 1: sixteen twenty two. Hi Tom Martino, your troubleshooter. I want
Speaker 1: to recap this problem. I really want to recap what's
Speaker 1: really happening here. Okay, now listen carefully, and I want
Speaker 1: some opinions. And I want to know if somebody can.
Speaker 1: We need to get the documents, Dee. I want you
Speaker 1: to get these documents and parse through this. Her disabled son,
Speaker 1: who has a guardian, bought a shed from Leland's Sheds
Speaker 1: in February twenty twenty four for seventeen thousand. He made
Speaker 1: arrangements for direct withdrawal from his Social Security check, even
Speaker 1: though she claims his guardian never agreed to that. By
Speaker 1: the way, his girlfriend has been his guardian for the
Speaker 1: past eight years because he is legally incompetent. She said
Speaker 1: they delivered the shed to her home and she signed
Speaker 1: for delivery only for delivery, but Leland's contends she is
Speaker 1: the actual purchaser. They even got a judgment against her
Speaker 1: in court. Okay, now here's some quick questions, because I
Speaker 1: know that's the story. How much is the judgment?
Speaker 8: There was no judgment. It was I did not. I
Speaker 8: filed for storage fees because the shed had been on
Speaker 8: my property for nine months. The judge denied that.
Speaker 1: Hold on they I thought you said before we went
Speaker 1: to break you got to help me out here. Because
Speaker 1: I'm confused. You said they got a judgment. So they
Speaker 1: did not get a judgment.
Speaker 8: They got the shed. They were to pick up the shed.
Speaker 8: That was their judgment.
Speaker 1: Okay, there was no other money due by your son
Speaker 1: or you.
Speaker 8: No, they tried to get me to pay attorney's fees and.
Speaker 1: For Oh that's good, So you didn't really you didn't
Speaker 1: really lose anything. You're right back to square one.
Speaker 8: Uh no, sir, that's that's where it starts. Uh. They
Speaker 8: were told to pick up the order from the judge
Speaker 8: on August or.
Speaker 13: The paperwork says on.
Speaker 8: August twelfth.
Speaker 1: They listen, Teresa, Teresa, they took you to court. Is
Speaker 1: that right?
Speaker 13: Yes?
Speaker 8: They did.
Speaker 1: What was the end result? Just get right to the
Speaker 1: end result. What was the order?
Speaker 8: The order was they had seven days to pick up
Speaker 8: the shed. I was to remove all fencing and property
Speaker 8: and I did so. They did not come pick up
Speaker 8: the shed within that seven days. They showed up on
Speaker 8: September fourth. At that time, the shed had been abandoned.
Speaker 8: So I told them take me back to court and
Speaker 8: I want storage fees. When they took me, uh, they
Speaker 8: didn't take.
Speaker 1: This story. Hold on. This story is going to be
Speaker 1: a mini series on Netflix. Hang on for that or Hulu.
Speaker 1: I'm gonna sell the rights. Hold go with a sure
Speaker 1: thing Denver's Best roofer Excel Roofing dot com. You don't
Speaker 1: pay a cent until you're content. Time for an insurance
Speaker 1: check up free, no obligation comparison call Compass Insurance paying
Speaker 1: too much your coverage at dozens of insurance companies find
Speaker 1: out now three oh three, seven to seven to one help.
Speaker 1: You'll think you're his only customer when you choose Frank
Speaker 1: durand the real estate Man dot com to list your
Speaker 1: home with Remax Alliance three oh three nine two zero
Speaker 1: sixteen twenty two. Hi Tom Martino here, three oh three. Hey,
Speaker 1: we're running out of time, okay, because we've had some
Speaker 1: really really complicated calls here. But here's what I'm gonna do, Teresa.
Speaker 1: I need to finish up. You need to finish up
Speaker 1: real quick. What happened when they took you back to court?
Speaker 1: What happened.
Speaker 8: Did not go back to court. They went back to
Speaker 8: court in Octa and got a order from the judge.
Speaker 8: After they had abandoned the shed for seventy days, they
Speaker 8: got an order from the judge to come and destroy
Speaker 8: my property whichever way they wanted to to retrieve the shed.
Speaker 8: And that was. They were supposed to be here again
Speaker 8: on October twenty fifth. They missed that date, but the
Speaker 8: sheriff showed up on October twenty eighth and beat me up.
Speaker 8: They broke five of my ribs, knocked my teeth out,
Speaker 8: and gave me a concussion.
Speaker 1: Okay, Teresa, this is whey. This is honest to god.
Speaker 1: This is truly a mini series on Hulu. Hang on
Speaker 1: go with a sure thing Denvers Best Roofer, Excel roofing
Speaker 1: dot Com. You don't pay a cent until you're content.
Speaker 1: Time for an insurance check up, free, no obligation comparison
Speaker 1: call Compass Insurance. Pay too much your coverage at dozens
Speaker 1: of insurance companies. Find out out now three all three,
Speaker 1: seven seven to one help. You'll think you're his only
Speaker 1: customer when you choose Frank durand the real estate man
Speaker 1: dot Com to list your home with Remax Alliance three
Speaker 1: all three nine two zero sixteen twenty two. Yeah, ripped up.
Speaker 4: News needs who you don't have? Come running just as
Speaker 4: fast as we can. Show Shooter's gonna help Come Man.
Speaker 15: Dix is the Troubleshooter Show. No Tom Martino, Hello.
Speaker 1: Tom Martino here, Welcome to the show. We got some
Speaker 1: lively calls that went on today and we got one
Speaker 1: that we're I don't know, we'll continue with it. I
Speaker 1: do want to help her, okay. I want to make
Speaker 1: that clear to her if she's on the line. I
Speaker 1: do want to help you. I really do. But you
Speaker 1: have to admit this is the weirdest story and I'm
Speaker 1: gonna recap it again. Now listen carefully. I'm going to
Speaker 1: recap it.
Speaker 2: Okay.
Speaker 1: Her disabled son went to Leland's Sheds to buy a
Speaker 1: shed to use as a tiny home because he disabled
Speaker 1: it homeless. The purchase price was seventeen grand. He made
Speaker 1: arrangements for direct withdrawal from a social securety check to
Speaker 1: finance it, even though even though his guardian didn't agree
Speaker 1: to it, and his girlfriend has been his guardian for
Speaker 1: eight years Okay, now, I doubt that would ever happen.
Speaker 1: Next the girlfriend, Oh, I'm sorry. Basically, then, Teresa says,
Speaker 1: when they delivered the shed, they had her signed something
Speaker 1: and she said it was just for delivery, but they
Speaker 1: claimed she was the purchaser, so they took her to court. Now, Teresa,
Speaker 1: one thing I don't understand. Why did they take you
Speaker 1: to court the first time? Did your son not make payments?
Speaker 1: What were they taking you to court the very first
Speaker 1: time for?
Speaker 8: Because the shed was in my name and I refused
Speaker 8: to make payments on it.
Speaker 1: And he was okay, got it all right, that's all Teresa,
Speaker 1: This all I'm honest to God. Please just wait. So
Speaker 1: they took her to court because she would not make
Speaker 1: the payments. Okay, Now here's what happened after that. She
Speaker 1: in court, the judge said, take the shed back and
Speaker 1: let's undo this mess. They needed to pick it up
Speaker 1: within a certain time amount of time or a certain
Speaker 1: time frame. They did not pick it up as ordered
Speaker 1: by the courts. So then she said, we'll screw you.
Speaker 1: I'm not keeping my fence down and all that I want,
Speaker 1: and I also want storage. Okay. They went back to
Speaker 1: court and they got an order to pick it up again.
Speaker 1: This time they came back with a share and she
Speaker 1: said they beat her up. They broke her ribs, knocked
Speaker 1: out her teeth and then take the story from there.
Speaker 2: Then what.
Speaker 8: They gave me a concussion, scarred up my arms and
Speaker 8: bruised me up. I have videotapes of it all and
Speaker 8: body cameras of it all. I went to court.
Speaker 1: Now, did they do it because you were trying to
Speaker 1: stop them?
Speaker 8: Yes?
Speaker 1: Okay.
Speaker 8: They had no warrants, so.
Speaker 1: You were resisting. You were resisting a warrant. You were
Speaker 1: resisting it a court order?
Speaker 8: Yes, because the court order.
Speaker 1: Okay, Now, so then what happened? Keep going that well
Speaker 1: you in your opinion, it wasn't go ahead, keep going.
Speaker 8: They removed me, They took me to the hospital. They
Speaker 8: arrested my disabled daughter, put her in a car, and left.
Speaker 1: So your daughter's disable to.
Speaker 8: Yes, they left, Tony.
Speaker 1: Are her minor children disabled? Are they disabled?
Speaker 8: No? No?
Speaker 2: Okay?
Speaker 1: What else?
Speaker 8: They took down the fence, which was trespassing, and they
Speaker 8: came onto the property, took the shed off the property,
Speaker 8: come to the hospital, released me with a ticket, and
Speaker 8: they released my daughter from the car. And then they
Speaker 8: arrested me for a child abuse and neglect.
Speaker 1: The child abuse and neglect how.
Speaker 8: Because the children were because shed no, because they were
Speaker 8: left on the property unintended from what I understand.
Speaker 1: Yeah, that's not why. Listen, I know you want to Teresa.
Speaker 1: If I'm going to help you, if we're going to
Speaker 1: look into this, we need complete transparency. Now. It's it's
Speaker 1: obvious if they sent you to the hospital and arrested
Speaker 1: the mother and those two kids were left on the property,
Speaker 1: it's pretty obvious they're not going to charge you for neglect.
Speaker 1: So you're leaving out a part of the story and
Speaker 1: later on we're gonna find out what it is after
Speaker 1: you come clean. But but that's not why they arrested
Speaker 1: you for neglect. That's not why. Okay, that's not why,
Speaker 1: because they're the ones that put you in the hospital
Speaker 1: and your daughter was arrested, and if those kids were
Speaker 1: left there, the police aren't gonna say, oh, by the way,
Speaker 1: you left your kids. Okay, it just doesn't make sense.
Speaker 1: So don't try to get it to make sense, because
Speaker 1: I'm not gonna believe it because that's what you're telling
Speaker 1: us happened.
Speaker 8: Right, It's all on video.
Speaker 13: Tape.
Speaker 8: I have it on video cap.
Speaker 1: Okay, so so they knowingly, they knowingly took you to
Speaker 1: the hospital and arrested the mother and left the kids
Speaker 1: there and then charged you for leaving the kids there.
Speaker 8: Oh, babe, the children were not were not my daughter's children.
Speaker 8: They were my foster children.
Speaker 1: And why did they if they were your foster children,
Speaker 1: why did they charge you for leaving them? If you
Speaker 1: were sent to the.
Speaker 8: Hospital I had asked. I demanded from the cops before
Speaker 8: they arrest me, that they have Department and Social Services
Speaker 8: come and take custody.
Speaker 13: Of the children.
Speaker 2: And what happened then.
Speaker 8: There was no caseworker available, so they removed the adults office,
Speaker 8: they took the shed, They let the adults all go,
Speaker 8: and they left. About a month later, I went to
Speaker 8: court to file some paperwork and they arrested me for
Speaker 8: child abuse and neglect.
Speaker 1: And the date Okay, it had nothing. It had nothing
Speaker 1: to do with that. It had nothing to do with
Speaker 1: that day. It was the condition they found your foster children.
Speaker 1: How old are your foster children?
Speaker 8: Fourteen? And and she turned twelve?
Speaker 1: Okay, Now how long have you had these foster children?
Speaker 13: Eight years?
Speaker 1: And tell me what they found wrong? With the kids.
Speaker 1: Were they taken away from you?
Speaker 8: I don't know. They arrested me, and the date of
Speaker 8: the incident was the date that I got beat up.
Speaker 1: Well, that was the day they discovered their condition. That
Speaker 1: was the day they discovered their condition. Listen, Teresa, I
Speaker 1: know you want to make it sound like they arrested you,
Speaker 1: took you away, and then charged you for leaving them.
Speaker 1: That's not what it was. I know that's what you
Speaker 1: want us to believe, but that's not what it is.
Speaker 1: When they examined those children, they were probably horrified by
Speaker 1: something and they charged you. Where are those kids now?
Speaker 8: The children saw social services. They came after I was
Speaker 8: taken to the hospital. A caseworker came and she said
Speaker 8: she told the cops that the boy was old enough
Speaker 8: to monitor the girl. There was no obvious abuse or neglect,
Speaker 8: so she refused to take custody of the children.
Speaker 13: The children, Okay.
Speaker 1: So where did they go?
Speaker 5: Then?
Speaker 8: They stayed here? Huh until a week later they ran
Speaker 8: away from home. And when they ran away from home,
Speaker 8: the placed with their biological mothers, and I was arrested
Speaker 8: for child abuse and neglect.
Speaker 1: Okay, so that's what happened. They ran away from home.
Speaker 1: They went to their biological mom and they said, please
Speaker 1: save us from this crazy lady. Whether you believe it
Speaker 1: or not, that's what they did. That's why they arrested you.
Speaker 1: So you see, now that's the more accurate rendition. They
Speaker 1: ran away to their mom and said, please help us.
Speaker 1: What specifically were the charges for. What are they saying
Speaker 1: or what is the biological biological mom saying you did
Speaker 1: to the foster children.
Speaker 8: I'm not sure the date on the arrest. Warrant was
Speaker 8: issued the day that October twenty eighth, the day that
Speaker 8: they came to pick up the shed. I have not
Speaker 8: understand that, so I don't know what was said or done.
Speaker 1: But you do know that your foster children made claims
Speaker 1: to their biological mother.
Speaker 8: No, the report was made by the officer who beat
Speaker 8: me up to directly to Department of Social Services.
Speaker 1: So okay, report the arrest didn't come until your kids
Speaker 1: ran away to their mom, and their mom is the
Speaker 1: one that called the police. They backdated it, but I'll
Speaker 1: bet you the mom is the one that made the
Speaker 1: The biological mom is the one that made the report.
Speaker 1: These kids went from the frying pan into the fire
Speaker 1: and then back to the frying pan.
Speaker 5: Teresa, when you were arrested, When you were arrested at
Speaker 5: the wait.
Speaker 1: Hold on before you go on, are those foster children
Speaker 1: still in your custody?
Speaker 8: Not at all.
Speaker 1: They're with their mother, Praise Jesus. Okay, what were you
Speaker 1: going to say to.
Speaker 2: Me, Teresa?
Speaker 5: When they arrested you at the courthouse and you said
Speaker 5: you went there to file some paperwork. What was the
Speaker 5: nature of the paperwork you were filing? And in what case?
Speaker 8: I received the letter in the mail that stated Department
Speaker 8: of Social Services had found me guilty of child abuse
Speaker 8: and neglect and I had the right to an appeal,
Speaker 8: So I went to the courthouse to appeal that, and
Speaker 8: they arrested me there for.
Speaker 1: And what were you arrested for there? What were you
Speaker 1: arrested for that day?
Speaker 8: A warrant for child abuse and the gluts?
Speaker 1: Was it for not showing up to the first one?
Speaker 8: I had not been They dismissed me from the case
Speaker 8: when when we had gone to court when the children
Speaker 8: ran away?
Speaker 1: So so you never were convicted? You were never convicted,
Speaker 1: you're telling me truly? Never convicted of abuse and neglect then?
Speaker 1: Or were you? Is there a conviction on your record
Speaker 1: right now, that's a yes or no.
Speaker 8: There is nothing on my record from nineteen ninety.
Speaker 1: And that's okay. So right now, that charge, wait, that
Speaker 1: conviction for child neglect and abuse? They took your children away,
Speaker 1: your foster children, and placed them with a biological mom.
Speaker 1: There is no record of that anywhere.
Speaker 8: No. I gave the children back under I reallocated parental
Speaker 8: REPI I'm.
Speaker 1: Asking you again, is there a record anywhere of an
Speaker 1: arrest or a charge for neglect and child abuse? Is
Speaker 1: there a record anywhere of a charge, charge or arrest?
Speaker 8: I don't know. They arrested me, so I think there is.
Speaker 8: They arrested me for Okay.
Speaker 1: Now, were you convicted of that charge? No?
Speaker 8: I haven't even gone to court for it yet.
Speaker 1: When do you go to court for it?
Speaker 8: March seventh.
Speaker 1: Here's what's funny. You say you were not convicted, but
Speaker 1: you were at the court yourself to file an appeal
Speaker 1: of the conviction. So, Teresa, you are selectively lying to
Speaker 1: make your story make sense. So why were you appealing
Speaker 1: a conviction? Why are you appealing a conviction that never happened.
Speaker 8: It was a conviction through Department of Social Services. They
Speaker 8: have their own criteria.
Speaker 1: Well, then you were convicted, not in court, it was
Speaker 1: by mail through Department of Social Services they found her guilty.
Speaker 1: So how do you know that? Excuse me? How do
Speaker 1: you know that?
Speaker 5: She told us that she got a letter in the
Speaker 5: mail from Social Services saying they found her guilty, saying
Speaker 5: what that they found?
Speaker 1: Did they say conviction in the letter? What did they
Speaker 1: use or did they say they found merit? What did
Speaker 1: they actually say in that letter to you that you
Speaker 1: could appeal.
Speaker 8: That I had been found neglect uh guilty of child
Speaker 8: abuse and neglect and to appeal this decision through department? Okay, Okay,
Speaker 8: got it.
Speaker 1: It wasn't a conviction. It wasn't a conviction. You're right,
Speaker 1: it wasn't fair. What can we help you with though?
Speaker 1: I'm kind of lost in that. How can we help
Speaker 1: you out? Teresa? This has anything to do with Leland?
Speaker 1: Shed's okay. Here's what happened from the beginning. From the beginning, Teresa,
Speaker 1: you don't want to hear this. I don't know Leland,
Speaker 1: and I'm going only by what you're telling me and
Speaker 1: whether you want to hear it or not. They maneuvered
Speaker 1: you and you signed for that. Shed. You didn't make payments.
Speaker 1: There was a judgment. I'm telling you that this has
Speaker 1: nothing to do with what leland Shed did to you,
Speaker 1: nothing at all. First of all, I believe those children
Speaker 1: probably were neglected, maybe not abused, but they were definitely neglected.
Speaker 1: I just feel that in my spirit. I also feel
Speaker 1: that you have no idea what went on with that transaction.
Speaker 1: And I think you signed without knowing what you signed.
Speaker 1: And I think most of your problem, and I don't
Speaker 1: mean this as an insult, is ignorance of the process.
Speaker 1: That's what it is. And if you're calling to try
Speaker 1: to tell me that you want to prevent this from
Speaker 1: happening to other people, then I would have to also
Speaker 1: tell people that when there is a lawful court order
Speaker 1: to remove something from your property, you don't stand in
Speaker 1: the way. That's the proper way to handle it. You
Speaker 1: just don't stand in the way, and you don't get
Speaker 1: beat up, and you won't get arrested. And then you
Speaker 1: just this whole thing just cascaded. It all cascaded, and
Speaker 1: right now you're waiting to go to court for abuse
Speaker 1: and neglect. And thank god, you don't have to pay
Speaker 1: for that trail. You don't have to pay for that shed.
Speaker 1: Is that right? You don't have any judgments against you
Speaker 1: right now. No, So the only thing right now on
Speaker 1: your plate, and I don't want to make this sound
Speaker 1: like it was walk in the park, and I do
Speaker 1: believe that you are probably taking advantage of But the
Speaker 1: only thing on your plate right now, right now is
Speaker 1: this child abuse and neglect case.
Speaker 2: Is that right?
Speaker 8: Yeah?
Speaker 1: Then I suggest something, Teresa. Honest to God, this is
Speaker 1: I'm going to give you some advice. I swear to you.
Speaker 1: You want this advice, and it is forget about the shed,
Speaker 1: forget about what they did on your property, forget about
Speaker 1: you getting beat up. You got to move past that.
Speaker 1: I am telling you what you need. You can see
Speaker 1: a civil rights attorney later on in your life, but
Speaker 1: I'm going to tell you something. You better concentrate on
Speaker 1: getting rid of this neglect charge and this abuse charge
Speaker 1: because that will follow you the rest of your life.
Speaker 1: And if you try to bring up the tiny shed
Speaker 1: and all of the crap that happened to you because
Speaker 1: of that, it makes no sense. Right now, the condition
Speaker 1: of those foster kids is all that matters, and their
Speaker 1: accusations and any evidence they have, it doesn't matter that
Speaker 1: it happened on the same day you were beat up.
Speaker 1: I know you think it does, but it doesn't. And
Speaker 1: it doesn't matter that it happened when you were sent
Speaker 1: to the hospital, because that's not why it happened. You
Speaker 1: are connecting things is because you feel abused and you
Speaker 1: feel taken advantage of. But all of these separate things
Speaker 1: that happen to you you're putting together. And I'm telling
Speaker 1: you it's you're going to joust at windmills. As I've
Speaker 1: said in the past, You're going to get nowhere. You're
Speaker 1: gonna get absolutely positively nowhere. Your best course of action
Speaker 1: right now is to repair your fences, literally, move on,
Speaker 1: help your son any way you can, and just try
Speaker 1: to defend yourself against this neglect and abuse. And if
Speaker 1: you bring up that they beat me up first and
Speaker 1: then they charge me with neglect and abuse, it's going
Speaker 1: to go nowhere. What you have to concentrate on are
Speaker 1: the children. Why are they saying they were neglected and abused?
Speaker 1: That's what you have to concentrate on. And if I
Speaker 1: were you, I would contact social services and say what
Speaker 1: can I do to make this go away? I don't
Speaker 1: ever want to take in foster children again, I did
Speaker 1: nothing intentional? What can I do to make this better?
Speaker 1: Are there classes I can take? Are there things I
Speaker 1: can do? But Teresa, I know you're not going to
Speaker 1: do that. I know you're going to go in and
Speaker 1: try to fight the entire case from the beginning and end.
Speaker 1: I know you're going to try to make this a
Speaker 1: problem for leland Shed's. I know you're going to try
Speaker 1: to make it a problem because you're going to say
Speaker 1: they beat you up for no reason. I know you're
Speaker 1: going to try to make a case that your property
Speaker 1: was destroyed and that they had no constitutional right to
Speaker 1: do it. And you know what, Teresa, you will die trying.
Speaker 1: I'm sorry, but we're not going to do anything about this.
Speaker 1: I'm Tom Martine. Go with a sure thing Denver's best
Speaker 1: roofer Excel roofing dot com. You don't pay a cent
Speaker 1: until you're content. Time for an insurance check up free,
Speaker 1: no obligation. In comparison, call Compass Insurance paying too much
Speaker 1: your coverage at dozens of insurance companies find out now
Speaker 1: three oh three, seven seven to one help. You'll think
Speaker 1: you're his only customer When you choose Frank durand the
Speaker 1: real estate man dot com to list your home with
Speaker 1: Remax Alliance three oh three nine two zero sixteen twenty two. Hey,
Speaker 1: Tom Artino here three O three seven one three talk
Speaker 1: seven one three eight two five five. All right, Mark
Speaker 1: left the building, so it's just me and the mutant
Speaker 1: deputies and Uncle Kevin at the helm there and or
Speaker 1: whoever there's okay, anyway, guys, listen, let's talk. I want
Speaker 1: to bring up that mechanic that other case. Okay, we
Speaker 1: got to bring it up. Chelsea. Let me recap this
Speaker 1: and tell you what happened. She bought a used twenty
Speaker 1: fifteen Chevy Suburban, and she bought it from auto Shop
Speaker 1: December of twenty twenty four. Had one hundred and sixty
Speaker 1: miles onreds after one hundred and sixty miles on a
Speaker 1: used car. She had a transmission problem since there was
Speaker 1: a three month warranty. She took it to Nichols and
Speaker 1: signed a workwater. He rebuilt the transmission and now wants
Speaker 1: six grand from her. Here's the problem, she says, she
Speaker 1: told him, and we should get her back on She
Speaker 1: told him there was a warranty on it and he
Speaker 1: was supposed to check with the warranty company, and she
Speaker 1: said he didn't and therefore she can't pay for it,
Speaker 1: and the warranty would have paid for it, but they
Speaker 1: won't pay for it now because the work's already done.
Speaker 1: But that's it in a nutshell. And Dimitri, who is
Speaker 1: working on it, you talked to you talked to James
Speaker 1: over at Nichols, correct, and he told you. Let me
Speaker 1: get this straight. He told you he had talked to
Speaker 1: the warranty company, right, Yes, he did. He is that right, Dimetri? Yes, yeah, okay.
Speaker 1: Did you get the impression by the way that James
Speaker 1: was a deceitful man? I want to know your gut feeling.
Speaker 5: My gut feeling was that the second story I got
Speaker 5: from James was crafted strictly for the purpose of responding
Speaker 5: to this radio show, and therefore I'm more likely to
Speaker 5: believe the very first story, which was spontaneous and unrehearsed
Speaker 5: and unprepared. And the first story was what that he
Speaker 5: called the warranty company they approved the repair, and he
Speaker 5: completed the repair, and.
Speaker 1: They say they did not approve it. What they said
Speaker 1: was they needed diagnostics.
Speaker 5: Correct. I have that in writing from the warranty company.
Speaker 1: Good well, I found an interesting part of the story,
Speaker 1: and I have to take this break. It's my fault
Speaker 1: because I've been going crazy here on content and stuff
Speaker 1: and I'm going to have to quickly do an break, right,
Speaker 1: isn't that right? Dragon? Okay, So put those spots in
Speaker 1: there so I can get them done. And here's what
Speaker 1: I want to say. I want to come back and
Speaker 1: talk about this, but I want to get her back
Speaker 1: on the air because I need to ask her some questions. Kachina.
Speaker 1: Can we get her back on the air, Yes, of course, Okay, good, good?
Speaker 1: And then anyone else with any other calls three oh
Speaker 1: three seven one three talk three oh three seven one
Speaker 1: three eight two five five. By the way, I got
Speaker 1: someone listening from Alaska, Wassilla, Alaska, and I'm gonna send
Speaker 1: him some swag. Terry Vosssilla, Alaska. You his address.
Speaker 2: I'm gonna do you know who.
Speaker 5: Else is from Alaska? Who's a really really famous family
Speaker 5: vice president? No, she was, well Almo, I meant I
Speaker 5: was being facetious.
Speaker 1: She was the may who was from Mosilla.
Speaker 2: The mayor of Whatsilla was who remember Sarah Palin McCain's.
Speaker 1: Oh yeah, I didn't know she from from was from Mosilla, Tom,
Speaker 1: I didn't, well, man, I didn't know that. I knew
Speaker 1: she was from up there somewhere, but I didn't know
Speaker 1: where specifically anyway. So I got to take this break,
Speaker 1: and not before telling you about Frank drand the real
Speaker 1: estate man who will do a market valuation for your
Speaker 1: home for the asking. So remember that if you want
Speaker 1: to know what your house will sell for, ask him.
Speaker 1: He can give you the the all the market elements
Speaker 1: that will go into that price with no obligation whatsoever.
Speaker 1: Three oh three nine two zero sixteen twenty two. Frank
Speaker 1: Randireal estate Man dot com. And don't make any choices
Speaker 1: about insurance without the insurance checkup. Make sure you're not
Speaker 1: paying too much or you're not under insured, but you
Speaker 1: could be dangerous. A free insurance checkup, honest to god,
Speaker 1: objective and that's Compass Insurance three oh three nine nine
Speaker 1: six nine thousand. Go with a sure thing Denver's Best
Speaker 1: roofer Excel Roofing dot com. You don't pay a cent
Speaker 1: until you're content. Time for an insurance check up free,
Speaker 1: no obligation. In comparison, call Compass insurance paying too much
Speaker 1: your coverage at dozens of insurance companies. Find out now
Speaker 1: three oh three seven to seven to one help. You'll
Speaker 1: think you're his only customer when you choose Frank durand
Speaker 1: the real estate man dot com to list your home
Speaker 1: with Remax Alliance three oh three nine two zero sixteen
Speaker 1: twenty two. All right, I'm Tom Martine. You're troubleshooter. So
Speaker 1: we talked about Chelseawood, who went to this place to
Speaker 1: get her carve here. Now here are a few things
Speaker 1: I didn't know, and Chelsea, I'm not trying. This is
Speaker 1: not a gotcha moment. By the way, I don't think
Speaker 1: there is a gotcha moment because Chelsea, you yourself have
Speaker 1: been going to James and Nichols years and years, and
Speaker 1: that place has been in business since the seventies. I
Speaker 1: don't think they got along this long trying to lie
Speaker 1: and cheet to people. I really don't. Now, I know
Speaker 1: there is a cut there. There is a cut where
Speaker 1: he says play that recording where he was on the
Speaker 1: air James, and he said he did call the warranty company,
Speaker 1: go ahead play that. So basically what you're saying is
Speaker 1: the warranty company approved it. You guys did the work.
Speaker 1: But then at the end they decided they were going
Speaker 1: to pay it because you guys couldn't provide stuff that frankly,
Speaker 1: you couldn't even provide if you if you had to.
Speaker 10: That's exactly correct.
Speaker 1: Oh man, this is an interesting case, James. How did
Speaker 1: the approval get to you? Was it the email a
Speaker 1: text message that somebody from the warranty company call you
Speaker 1: with an approval? What evidence can we offer to the made?
Speaker 10: I made the call to the end to the company
Speaker 10: and yeah, so, and it was all verbal.
Speaker 1: I believe them. Do they give you a total authorization code? Maybe?
Speaker 1: But I believe them. I'm gonna tell you why I
Speaker 1: believe him. Here's something we didn't hear before Chelsea even
Speaker 1: went to him. Another dealer called them. Another dealer did
Speaker 1: all of the diagnostics, including pictures and photos, and Chelsea
Speaker 1: chose not to have that dealer do the work, but
Speaker 1: went to Nichols. Now that's not a gotcha moment, Chelsea,
Speaker 1: that's just a fact that we didn't know about. So Nichols,
Speaker 1: James at Nichols assumed all of that diagnostic stuff they wanted,
Speaker 1: and the approval that they had gotten would have been
Speaker 1: good to go ahead. And do it. But because they
Speaker 1: didn't do the work and he went and did the work,
Speaker 1: they're claiming they wanted all that work again. They wanted
Speaker 1: all that done again. He also says that when you
Speaker 1: dropped off, he said, when you dropped off your suburban,
Speaker 1: he said, you gave him authority to go ahead. You said,
Speaker 1: I need to get this fixed, and to go ahead.
Speaker 2: And do it.
Speaker 7: No, So the other the company that it was at
Speaker 7: that I took it to, originally the viewer that did
Speaker 7: other repairs, they they never talked to the warranty company.
Speaker 7: They had no they I told them about the warranty
Speaker 7: company after I picked.
Speaker 1: No, they didn't. They did not talk to the warranty company.
Speaker 1: He assumed they did. He they had that complete repair
Speaker 1: broken down as to what you needed on your transmission,
Speaker 1: he said, along with even a picture of one of
Speaker 1: the parts that they wanted.
Speaker 7: Okay, So what he told me after that was that
Speaker 7: they what they said it needed. I believe they said
Speaker 7: it needed a TCM transmission control modules, so that it
Speaker 7: didn't even need that, and they couldn't they couldn't tell
Speaker 7: what the originally dealers, so they couldn't even tell what
Speaker 7: it needed until they put the transmission apart, but that's
Speaker 7: what they do, right.
Speaker 1: And they wanted authorization to take it apart. And he
Speaker 1: told you. He told you that that thousand dollars was
Speaker 1: for disassembly because he couldn't do it himself, and he
Speaker 1: wanted to be paid for it no matter what. And
Speaker 1: I'm here, Chelsea. Do you think James set out to
Speaker 1: cheat you? I'm going to ask you that straight up?
Speaker 1: Do you think that he set out to cheat you?
Speaker 7: No? No, No, I don't believe that at all.
Speaker 8: I don't think no.
Speaker 1: I don't believe it at all either. And I've been
Speaker 1: doing this fifty years, and I'm going to tell you something.
Speaker 1: I don't think James set out to cheat anybody. And
Speaker 1: I think James was nervous being on the radio. And
Speaker 1: I think James screwed up by fixing it. But he
Speaker 1: said he got the clear impression that it had been
Speaker 1: looked at before by this other company and that you
Speaker 1: would have warrant. You said, why don't you just go
Speaker 1: ahead and do it because you needed your car? You
Speaker 1: told him you couldn't wait. Now is he lying?
Speaker 8: Tell him?
Speaker 1: So you didn't say, you didn't say.
Speaker 2: Go ahead and fix it?
Speaker 1: So you waved the written warranty, but you did not say,
Speaker 1: I'm just asking a question. When you waved the written warranty.
Speaker 1: You did not tell him to go ahead and start repairs.
Speaker 7: No, I knew what did you tell him the transmission apart?
Speaker 7: So he said he was going to take it apart,
Speaker 7: get it looked at, and then let me know from there.
Speaker 1: Right, And he didn't do that, right? Is that what
Speaker 1: you're saying. He didn't do that.
Speaker 7: No, he told he called me.
Speaker 8: That was.
Speaker 7: I brought the car Monday the thirteenth, and then I
Speaker 7: talked to him on the seventeenth, because we actually took
Speaker 7: my parents' car there to get fixed while he had
Speaker 7: my car, and I talked to him on that day
Speaker 7: and he said, oh, yeah, I have the car taken apart,
Speaker 7: and I have everything to send over to the warranty.
Speaker 7: But that's all we talked about.
Speaker 8: At that time.
Speaker 1: Okay, here's what the problem's going to be. Okay, And
Speaker 1: I know everyone on my staff believes everything you're saying,
Speaker 1: and they think everything James is saying is a lie.
Speaker 1: And I don't think either of that is true. I
Speaker 1: think there is some gray area here and people just
Speaker 1: he wanted to get your car fixed. He was convinced
Speaker 1: he was going to get the warranty to pay for it,
Speaker 1: and it was documented by that previous dealer. And then
Speaker 1: he said, he documented it, and he has documentation, but
Speaker 1: they won't accept it because and we all forget. And
Speaker 1: this is how convenient it is that my staff all
Speaker 1: forgot how sleazy warranty companies are. We've never had a
Speaker 1: warranty company that voluntarily paid for anything, and they look
Speaker 1: for any excuse they can not to pay for something.
Speaker 1: But all of a sudden, now they're holy and everyone
Speaker 1: else are the demons. But you know, when it comes
Speaker 1: down to warranty companies, Kevin, tell me about warranty companies.
Speaker 1: Are they fourthright?
Speaker 2: Some are? Most of them challenge you every step of
Speaker 2: the way.
Speaker 1: Most of them aren't forthright at all. They're pieces of crap.
Speaker 1: What's the name of this onearrantee company? Have we even
Speaker 1: checked them out? What's the name?
Speaker 7: It's called cars Protection?
Speaker 8: Plus I believe it's gonna chance.
Speaker 1: Yeah, And so we're automatically believe them. And not a
Speaker 1: company that's been in business since the seventies and has
Speaker 1: been serving you for more than ten years. We're automatically
Speaker 1: gonna believe this car protection. Plus that all, we're not
Speaker 1: paying for it.
Speaker 2: Now.
Speaker 1: They had two dealers document this stuff, and they know
Speaker 1: that you needed a transmission, and there's no reason for
Speaker 1: them to turn it down. There's no reason for it.
Speaker 7: They're just looking for an excep to get the recordings
Speaker 7: between them and James, and they won't give it to me.
Speaker 1: No, of course they won't because they're lying to you now.
Speaker 1: I believe they did want more documentation from James, and
Speaker 1: I believe James probably screwed up too. I believe it.
Speaker 1: But does it mean you didn't need the work? No,
Speaker 1: it doesn't. When when we talk of substance over form,
Speaker 1: what is the substance over form? That's what the RS
Speaker 1: always says, substance over form meaning you needed a transmission.
Speaker 1: He didn't lie to you about it, neither did the
Speaker 1: previous dealer. He documented everything as he went. He still
Speaker 1: has that documentation. He made the repair, and your car's
Speaker 1: ready to go, and now he's the bad guy and
Speaker 1: the warranty company is holy. I'm sorry, I don't buy
Speaker 1: this scenario. The warranty company is trying to sleeze out
Speaker 1: of it anyway, they can, and the warranty company sucks
Speaker 1: if you look him up. So what I want to
Speaker 1: know is, why is it then everyone is believing that
Speaker 1: a company in business since the seventies, which isn't a
Speaker 1: small feat in the car business, and this guy has
Speaker 1: been part owner for ten or twenty years, how the hell?
Speaker 1: And they've been serving you faithfully and you've loved them.
Speaker 1: All of a sudden he's the bad guy. It just doesn't.
Speaker 1: It didn't add up to me. And I know sometimes
Speaker 1: I know, sometimes people get on a kick and then
Speaker 1: they do what's called confirmation bias. They look for things
Speaker 1: to reinforce their belief as opposed to looking at it objectively.
Speaker 1: I don't mind going after people, but I certainly don't
Speaker 1: think this is the place to do it. Right now.
Speaker 1: We should go after the warranty company and say did
Speaker 1: she need a transmission or not, because that's the real
Speaker 1: substance of it. And what James over at Nichols said is, look,
Speaker 1: we're not trying to rip off Chelsea. She's been our
Speaker 1: customer forever. We'll make payment arrangements, we'll do whatever she wants.
Speaker 1: She can get her car. We just want her to
Speaker 1: know we did nothing intentionally to try to cheat her.
Speaker 1: She was gonna need a transmission no matter what. Yeah,
Speaker 1: and he said you wouldn't have problem. And he said
Speaker 1: you probably wouldn't have gotten a better price anyway. So, Kevin,
Speaker 1: on that car, you know, six I don't know, is
Speaker 1: that a terrible price or six grand? Is that a
Speaker 1: terrible price for that transmission?
Speaker 2: It's not.
Speaker 6: It's it's in the upper range, but it's it's well
Speaker 6: within the range.
Speaker 2: Yeah, we would have Okay, we would have been very
Speaker 2: similar priced.
Speaker 1: Okay, Chelsea, what were you gonna say? Dear?
Speaker 7: Oh, that's why I tried to ask James if you
Speaker 7: can figure something out.
Speaker 1: The last time I spoke, James said he will work
Speaker 1: with you. He wants you to call him. Okay, here's
Speaker 1: what I want you to do. Listen, I gotta take
Speaker 1: a break. I'll come back and tell you what to do.
Speaker 1: Hold on right after this, go with a sure thing
Speaker 1: Denver's Best roofer Excel roofing dot com. You don't pay
Speaker 1: a cent until you're content. Time for an insurance check
Speaker 1: up free no obligation comparison call compass insurance paying too
Speaker 1: much your coverage at dozens of insurance companies find out
Speaker 1: now three O three seven seven to one help. You'll
Speaker 1: think you're his only customer when you choose Frank durand
Speaker 1: the real estate Man dot Com to list your home
Speaker 1: with Remax Alliance three oh three nine two zero sixteen
Speaker 1: twenty two.
Speaker 2: Yeah, ripped of.
Speaker 4: New needed so you don't have them running just as
Speaker 4: fast as we can. Show Shooter's gonna help.
Speaker 15: Come Man Dix is the Troubleshooter Show.
Speaker 1: No Tom Martino, Hey Tom Martino. Here, let's go to
Speaker 1: the phones. Let's try to get this show.
Speaker 2: On the road.
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Speaker 1: Choice doores dot Com. All the prices on that website
Speaker 1: seven to zero three seven zero thirty nine eighty seven. Now, Chelsea,
Speaker 1: here's what we're gonna do. Bottom line, I believe that
Speaker 1: James and this auto shop's been around too long that
Speaker 1: I'm going to side with a warranty company. Now, he
Speaker 1: may have technically not gone through the proper process, that's possible,
Speaker 1: but I also believe it's possible they misled him when
Speaker 1: he called and they said just take it apart. They
Speaker 1: wouldn't pay for taking it apart. That's why you paid.
Speaker 1: He took it apart, and he documented everything it needed
Speaker 1: while he fixed it. Now, technically they say he should
Speaker 1: have called back first. Now what I think is they
Speaker 1: do anything to drive you out of paying, just like
Speaker 1: any warranty company, and Kevin will tell you that most
Speaker 1: warranty companies will. But here's the bottom line. If it
Speaker 1: truly did need that stuff, I think you should get
Speaker 1: paid for it, whether he did the technicality or not.
Speaker 1: And I don't think he did it to screw you.
Speaker 1: I think he did it because you knew you were
Speaker 1: desperate to get your car, and you've been going there
Speaker 1: for ten years. This place has been opened since the seventies.
Speaker 1: And I choose to side with them as opposed to
Speaker 1: a warranty company. And I say we go after the
Speaker 1: warranty company. So that's what we're going to do. That
Speaker 1: is if I can get the love affair broken with
Speaker 1: my staff and then they go after the warranty company
Speaker 1: for payment. Because the substances it needed a transmission period.
Speaker 1: No one's denying that, even your first shop, and no
Speaker 1: one's denying you needed a transmission. So what we need
Speaker 1: to do is document it needed a transmission and maybe
Speaker 1: even start small claims court against this warranty company. That's
Speaker 1: what I would do, and I think he'll win threeh
Speaker 1: three seven to one three talks seven one three eight
Speaker 1: two five of Let's give this to somebody to work
Speaker 1: on that believes in going after the warranty company. Please.
Speaker 1: I think that's what we need. Someone who's going to
Speaker 1: take a fresh look at this and say, look, ninety
Speaker 1: nine percent of the time, warranty companies are sleazy pieces
Speaker 1: of crap, not upstanding wonderful citizens. So let's go after
Speaker 1: it with that in mind. Paul, Welcome to the show.
Speaker 1: What's going on with you? Paul?
Speaker 12: Well? I am calling back because several weeks ago I
Speaker 12: called in and my Hitvvy truck had been down October.
Speaker 12: I was coming home from South Dakota and quit on
Speaker 12: me so, oh yeah. The short of the story is
Speaker 12: I took it to Chivy and they misdiagnosed it as
Speaker 12: a high pressure fuel pump.
Speaker 1: When when did you call? I remember this call? When
Speaker 1: was it?
Speaker 9: I had been over three weeks ago, I believe, Yeah, yeah,
Speaker 9: and you called and Chopper worked with you.
Speaker 12: Right, yes, that's correct.
Speaker 1: And tell me how So tell me what happened.
Speaker 12: Well, I went to them with the misdiagnosed. This was
Speaker 12: with Spradley Chevrolet Hyundai here in Pueblo, and I told
Speaker 12: him that it was still throwing the same code that
Speaker 12: it was thrown before they diagnosed it and was supposed
Speaker 12: to have fixed what the problem was. It was pretty
Speaker 12: expensive for the high pressure fuel pump.
Speaker 1: And so what happened?
Speaker 12: Took him back. They rediagnosed it and said it with
Speaker 12: a fuel rail, which was another twenty eight hundred dollars,
Speaker 12: And I told him I'm not paying that. You guys
Speaker 12: misdiagnosed the first one. And so initially they told me
Speaker 12: to walk. So I told him I was going to
Speaker 12: try to find an attorney or somebody, and that's when
Speaker 12: I write, well and right, they did call me back,
Speaker 12: and they did say that they would do the repair
Speaker 12: without charging me. And uh, and they did that. It
Speaker 12: is fixed, it's running right.
Speaker 1: That's great man, that is great. I'm really happy. I'm
Speaker 1: really happy about that. That is so cool. So I'm
Speaker 1: glad that you were able to do it.
Speaker 3: Yeah.
Speaker 12: I wanted, you know, I want to give them the
Speaker 12: benefit of the doubt. It's shitty truck, so, you know, give
Speaker 12: them the chance to stand being.
Speaker 1: Was this the Silverado by the.
Speaker 12: Way, Yeah, yes, it was all right.
Speaker 1: So I think that I think Chopper wanted. Probably he's
Speaker 1: looking for my dinger and uh, there you go, Chopper,
Speaker 1: you get the dinger for that.
Speaker 2: Olly.
Speaker 1: I should give him some applause too. Anyway, But thank
Speaker 1: you Paul for letting yourself and of course that goes
Speaker 1: out to the dealer who came through in the end.
Speaker 1: So thank you for letting us know that.
Speaker 3: Paul.
Speaker 1: Three oh three seven one three eight two five five.
Speaker 1: All right, what else are we going to talk about?
Speaker 1: Stump the mechanic? Deputy d never without surprises, has come
Speaker 1: up with another set of questions. D Are you ready
Speaker 1: to stump the mechanic?
Speaker 5: Yeah, I'm still wrapped up in my love affair with
Speaker 5: a warranty company. But let me break away from that
Speaker 5: for a second.
Speaker 2: Now.
Speaker 1: All I suggested was we were all globbing on to
Speaker 1: the warranty company assuming they were one hundred percent correct,
Speaker 1: never even thinking, well, wait a minute, have we ever
Speaker 1: had a warranty company lie to us before?
Speaker 2: We have?
Speaker 5: However, well, I'll send you an email about it. But
Speaker 5: let's let's play stump the mechanic because share it an audio.
Speaker 1: And here's another thing. Here, here's another thing. I really,
Speaker 1: I really want to get across to people. The spirited
Speaker 1: discussions we have about disagreements about problems should never come
Speaker 1: down to who's right and who's wrong. It should come
Speaker 1: down to what is the consumer? How can we help
Speaker 1: the consumer the most we can, and who's the real
Speaker 1: bad guy here? I mean, it's not whether I'm right,
Speaker 1: or Mark's right, or you're right. I don't give a damn.
Speaker 1: If it turns out that this guy's a scumbag and
Speaker 1: he's lying to us, and they will let the recording,
Speaker 1: let us hear the recording, I'll be all for it.
Speaker 1: But here's one thing mysterious. They won't let us hear
Speaker 1: that recording. They won't let her hear the recording. Yet
Speaker 1: they claim that they told him what they needed, but
Speaker 1: they won't let us hear it.
Speaker 3: Now.
Speaker 1: Wouldn't that be the easiest thing to do to clear
Speaker 1: this up. Let's hear the recording, Let's hear when he called.
Speaker 1: That would clear it up, and I would stand corrected.
Speaker 1: I would say, you know what, I am corrected. The
Speaker 1: warranty company was telling the truth all along. But right
Speaker 1: now I'm not ready to do that based on my
Speaker 1: past experience. But hell, I don't have much experience. Maybe
Speaker 1: I ought to just go by. You know what that
Speaker 1: woman thinks of the mechanics. She's been going to for
Speaker 1: ten years. She loves him, she said. I was surprised,
Speaker 1: I asked her off the air. Do you think this
Speaker 1: guy did anything wrong? I mean, does anyone really truly
Speaker 1: believe that he needed a six thousand dollars repair so
Speaker 1: badly that he was going to chance screwing a consumer
Speaker 1: of ten years and getting collection from a warranty company.
Speaker 1: Anybody believe that? Really? Truly? Look at it in its totality,
Speaker 1: does it make sense?
Speaker 2: None of the.
Speaker 1: I think what happened, well, everyone actually suggested it. I
Speaker 1: think that what I think happened is he might have
Speaker 1: screwed up. I don't think he did the proper process,
Speaker 1: but I think he was misguided by them on the phone.
Speaker 1: And Kevin, we've had that happen before. Will they'll misguide
Speaker 1: you on the phone. I'll just document everything. We'll take
Speaker 1: care of it. I mean, it has been done before.
Speaker 1: If it hadn't been done before, I'd say that's impossible.
Speaker 1: Warrant you companies never ever ever say anything wrong ever, Mark,
Speaker 1: go ahead, go ahead, Mark.
Speaker 9: Look, there's the craziest, the craziest thing just happened. I
Speaker 9: had another car smashed into me. I'm going to go
Speaker 9: get it repaired, and then I'm going to call my
Speaker 9: warranty company. After I call Excel Roofing and get a
Speaker 9: new roof on, and then I'm going to call up
Speaker 9: my home numbers and make sure they pay.
Speaker 1: For You know, Mark, Mark, you know what. You totally
Speaker 1: are making no sense. Here's what we have. We simply
Speaker 1: have a woman who came to him and nowhere we
Speaker 1: should mention on the paperwork. Does it ever even mention
Speaker 1: a warranty? Okay?
Speaker 3: Never?
Speaker 1: And he acknowledges it, Okay, yes he did. And what
Speaker 1: he said was he called the warranty company he's not
Speaker 1: saying he didn't call them. He said he called them
Speaker 1: and they told him to take it apart. They're not
Speaker 1: going to pay for teardown. And then if he documents everything,
Speaker 1: and if they if he documents everything as he goes,
Speaker 1: they will pay for the repair if it's the transmission,
Speaker 1: if it's anything more than the transmission, he has to
Speaker 1: let them know. He said he did exactly that. Now
Speaker 1: they're saying he shouldn't have fixed it. So I don't know.
Speaker 9: Why heaven, Kevin, would you have ever done it without
Speaker 9: an approval number, ever, ever, ever, ever.
Speaker 6: No, it's it's not standard procedure. But I agree he
Speaker 6: didn't do it maliciously. I don't think he did it
Speaker 6: to steal.
Speaker 1: From what I'm.
Speaker 13: Saying, mark maliciously either he's.
Speaker 1: He's I think he screwed up. I told you that.
Speaker 1: I told you that, I think he screwed up. But
Speaker 1: I think that I am. I'm hesitant to say that
Speaker 1: he owes her that transmission just because.
Speaker 13: Of that, well, the warranty.
Speaker 1: I think the warranty.
Speaker 9: Ever looking at it, without ever looking at it, would
Speaker 9: never pay in a million years, just like my well
Speaker 9: guess what guess.
Speaker 1: Because We've had cases exactly like this where the guy
Speaker 1: did not get pre approval, but we showed that he
Speaker 1: actually needed it, it would have been covered, and we
Speaker 1: got it covered. Now, tell me you don't remember cases
Speaker 1: like that. We have cases all day long. I'm not
Speaker 1: saying it's the ideal thing to do. Now. It would
Speaker 1: be different if the guy did a bunch of other
Speaker 1: repairs that they didn't need. But if it needed a
Speaker 1: transmission and he documented it, and he has that documentation
Speaker 1: including photos at his shop, and he can show that
Speaker 1: to the warranty company, there is no reason they should
Speaker 1: not pay simply because it went out of their procedure.
Speaker 5: Okay, I'm the only one who read all kinds of insurance. Come,
Speaker 5: I read the contract, Tom, I'm the only one here
Speaker 5: who read the cost contract with her warranty company.
Speaker 2: And here's what it says, in bold letters.
Speaker 5: Your repair facility must provide us with an estimate for
Speaker 5: the cover to repair in order to obtain an authorization
Speaker 5: number before any repairs have begun.
Speaker 2: All capitals an.
Speaker 1: Okay, So, Dmitri, Dmitri, hold on, excuse use me, Dmitri,
Speaker 1: excuse me. Please, you're reading a contract between a consumer
Speaker 1: and a warranty company. You're not reading a contract between
Speaker 1: a mechanic and the customer, or a mechanic and the
Speaker 1: warranty company. That mechanic is not bound by that contract.
Speaker 5: No, of course not. I made no such representation. But
Speaker 5: this is this is the what you said.
Speaker 1: Was you're the only one that read the contract. What
Speaker 1: does that mean that? What does that mean? Does that
Speaker 1: mean that somehow that, somehow that mechanic is supposed to
Speaker 1: know what that contract says and a bide bye at all?
Speaker 5: This is the reason the warranty company is denying the
Speaker 5: claim any repairs performance that's will be.
Speaker 1: And I'm going to ask you something, And I'm going
Speaker 1: to ask you something. If a warranty company wanted to
Speaker 1: get out of a repair, and god knows that never happens,
Speaker 1: Let's say they wanted to get out of repair, is
Speaker 1: it possible that they could say to a mechanic, just
Speaker 1: go ahead, do this, this, and this, We'll take care
Speaker 1: of it. Is it possible that the canic, not seeing
Speaker 1: that contract, not knowing he needed a number, not knowing
Speaker 1: he needed this, not knowing he needed that. Is it
Speaker 1: possible that, on the good faith of his customer, he
Speaker 1: had for ten years and a phone call to a
Speaker 1: warranty company. Is it possible he just wanted to get
Speaker 1: her down the road and he fixed the transmission thinking
Speaker 1: he would be paid. Of course, it's possible, And what
Speaker 1: I'm saying is to assume otherwise is ridiculous. Why would
Speaker 1: anyone even do a repair on the off chance they're
Speaker 1: not going to get paid. No one would do it
Speaker 1: in their right mind. I am saying he might have
Speaker 1: screwed up because he did not know the terms and
Speaker 1: conditions of that contract. And I wonder why who could
Speaker 1: have given him that contract to read? Who could have
Speaker 1: given it to him? He wouldn't have gotten it out
Speaker 1: of the sky. She would have had to have given
Speaker 1: it to him. She was the one under contract. She
Speaker 1: should have said to him, by the way, you need this, this,
Speaker 1: and this, because it was her contract. You see, we're
Speaker 1: putting all the burden on a guy who someone bought
Speaker 1: a repair a vehicle to be repaired. And you know, Kevin,
Speaker 1: I'm surprised you're not chiming up more, knowing how sleazy
Speaker 1: these warranty companies are.
Speaker 2: Well, no, they are.
Speaker 1: And you got a you know, we're not talking about
Speaker 1: a fly by night mechanic who was in business for
Speaker 1: five minutes, le Kevin.
Speaker 9: Talk, I'm what you just asked them?
Speaker 6: No, it's you gotta dot every I and cross every tea.
Speaker 6: I mean, that's the whole point with the warranties. Absolutely,
Speaker 6: they're sleazy, and that's why you got to do your
Speaker 6: due diligence and do it right.
Speaker 13: And that's not up to her.
Speaker 1: And what if the mechanic did not know he needed
Speaker 1: an authorization number? What if he took that verbal assurance
Speaker 1: on a record on what if he took that verbal
Speaker 1: assurance as gospel? What if he did what if he
Speaker 1: took that verbal assurance's gospel? And you know all I asked, am,
Speaker 1: I just asked the warranty company, you know what, let's
Speaker 1: hear let's hear the recording. It'll put it all to rest.
Speaker 1: If you told him he needed to call back for
Speaker 1: an authorization number, let's hear it. And guess what, they
Speaker 1: won't show it. They won't let us listen to it. Hmm.
Speaker 3: I think So what I think.
Speaker 1: She should do is sue the warrants.
Speaker 9: You come, every chound would have had the approval. You
Speaker 9: can call one hundred in cold call him right Now,
Speaker 9: every single shop wouldn't have done anything till they.
Speaker 1: Had the approval. Okay, And I don't know my heat,
Speaker 1: So does that mean hold on? So does that mean
Speaker 1: that a woman who brought a car to a shop
Speaker 1: and signed a work in voice, never referencing a warranty
Speaker 1: and also hold on a second and also waived her
Speaker 1: right to a written estimate and gave verbal approval according
Speaker 1: to that contract in his notes, she gave verbal approval
Speaker 1: that day to start repairs. So you're telling me based
Speaker 1: on that, he had to have gotten that and should
Speaker 1: have known the terms and conditions of a warranty company
Speaker 1: that he never dealt with before. So that's what you're
Speaker 1: telling me, And the fact that he didn't do it
Speaker 1: means he shouldn't get.
Speaker 9: Paid after fifty years in business if he didn't know
Speaker 9: how to deal with a warranty company like every other
Speaker 9: person that's on our referral list, or quite frankly is breathing,
Speaker 9: he's a moron in my opinion, and in my opinion,
Speaker 9: he should be paying Mark.
Speaker 1: I don't need you calling people names. You know what,
Speaker 1: You need a better picker. You need a better picker
Speaker 1: when you're picking bad guys. Because you're off you're off
Speaker 1: base here. Okay, it takes listen, it takes me something
Speaker 1: to want to destroy a business, and I'm not likely
Speaker 1: to do it just because a guy didn't you know,
Speaker 1: he believed a warranty company and you know what, here's
Speaker 1: the deal, just because he didn't know how to deal
Speaker 1: with the warranty company. So my question is this, to
Speaker 1: meet you, I'll ask you. So he shouldn't get paid.
Speaker 1: That's what we're saying. He should give her that transmission.
Speaker 1: Hold on, hold on, I think Mark, what are we saying?
Speaker 1: I think Mark, what are we saying?
Speaker 2: Oh?
Speaker 5: I think Mark's position was, Look, the guy really should
Speaker 5: have known better because he's been in business for decades.
Speaker 2: He knows how to deal with hi.
Speaker 1: And Okay, now my question is he didn't, so now what?
Speaker 1: So now what?
Speaker 8: Now?
Speaker 1: What he didn't now what? He doesn't get paid? No,
Speaker 1: he can't enforce the work order?
Speaker 8: What?
Speaker 5: No, here's I think I think an equitable solution would
Speaker 5: be to have Chelsea pay what she would have paid
Speaker 5: as her deductible or copay or whatever they call it,
Speaker 5: and they kind of split it this way. It's a
Speaker 5: little bit of splitting the baby. But if she should
Speaker 5: pay what she would have had to pay. Oh and
Speaker 5: by the way, I'd like.
Speaker 1: To address and how do we know what that is?
Speaker 5: It's it's in the contract. Actually, there's a maximum per
Speaker 5: hour pack.
Speaker 2: How much is it?
Speaker 5: I think the maximum they'll pay sixty bucks an hour,
Speaker 5: So I think that's What about parts? What about parts? Yeah,
Speaker 5: I haven't seen that part yet.
Speaker 2: It's it's a pretty long contract.
Speaker 1: Well, let's see. Let's see what that comes out to be.
Speaker 1: Let me take Let's see what that comes out to be.
Speaker 1: One thing I know for sure, we shouldn't drag this
Speaker 1: guy through the dirt. Oh, we shouldn't just because he
Speaker 1: screwed up dealing with the warranty company.
Speaker 3: Greeds.
Speaker 1: You know what, I'll bet you the first time Kevin
Speaker 1: Dell with a warranty company, he had to learn some lessons.
Speaker 1: This guy, it's not. You know, I don't know how
Speaker 1: many times this guy dealt with warranty companies. I have
Speaker 1: no idea. But if we're trying to make the case
Speaker 1: that he screwed up and therefore lost six grand, I'm
Speaker 1: not for it. And if he screwed up, he didn't
Speaker 1: do it intentionally. To try to get why does he
Speaker 1: care where he gets six grand from, whether it's from
Speaker 1: a customer or a warranty company. The money is green
Speaker 1: no matter where it comes from. Why would he purposely
Speaker 1: do that? He wouldn't. But the case we were making
Speaker 1: is that this guy was trying to screw her, and
Speaker 1: that's how I came into this case. We got more
Speaker 1: coming up. Go with a sure thing Denver's Best Roofer
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Speaker 1: at dozens of insurance companies find out now three O
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Speaker 1: with Remax Alliance three oh three nine two zero sixteen
Speaker 1: twenty two. Hi Tom Martino here, as Dimitrio aptly brought out,
Speaker 1: he read further into that contract. She can't take in
Speaker 1: the small claims court because she signed an arbitration clause.
Speaker 1: And not only that, but she has to pay for
Speaker 1: it if she loses or and no matter what she'll
Speaker 1: have to pay for her side right anyway, So here's
Speaker 1: the bottom line. She can't go to small claims court.
Speaker 1: I think we need to call them and say, look,
Speaker 1: if this was truly done, he screwed up. Well, let's
Speaker 1: all say he screwed up. Okay, we love saying that
Speaker 1: he screwed up. He screwed up. He screwed up. He
Speaker 1: screwed up. He didn't get a number, he didn't do anything.
Speaker 1: He went and fixed it, he said, because she was
Speaker 1: begging him to get it fixed quickly. But let's just
Speaker 1: say he's a lying thief and he screwed up. She
Speaker 1: needed a transmission and she got one. Now, all I'm
Speaker 1: saying is this, why wouldn't they pay for it? If
Speaker 1: it cost a reasonable amount and it's what she needed anyway?
Speaker 1: Why won't they pay what she would they would have
Speaker 1: paid anyway? Why what technicality would keep them from paying
Speaker 1: if truly he has all of the documentation sitting in
Speaker 1: a shop. I think that's reasonable to ask them what
Speaker 1: harm would it do to pay this claim? If they
Speaker 1: would have paid it anyway? The only difference is he
Speaker 1: didn't call and get a number. Now, yeah, did he
Speaker 1: screw up? Yes, if he didn't call and get a number,
Speaker 1: if he wasn't privy to the terms and conditions of
Speaker 1: the contract, and he didn't abide by that contract, which
Speaker 1: by the way, he never signed, then then okay, he
Speaker 1: screwed up. Let's call him a screw up every time
Speaker 1: we refer to him. But at least let's try to
Speaker 1: get the warranty company to pay what they would have
Speaker 1: paid for anyway, had it been for a number. I
Speaker 1: think that's a reasonable thing to do. Heather, you have
Speaker 1: a problem, Go ahead, Heather, what's going on?
Speaker 16: Oh uh? Yeah? So my husband was driving home from
Speaker 16: work in the middle of the day in December, heading
Speaker 16: east on nine seventy and the stage actually has a
Speaker 16: road barrier signed there on the border of the Aurora
Speaker 16: Watkins Line to close down the highway. There's some adverse weather.
Speaker 16: Usually that is chained back, and that day, for whatever reason,
Speaker 16: it was not, and so it swung open immediately in
Speaker 16: front of my husband as he was passing, and there's
Speaker 16: no way he could Oh man, it was literally right
Speaker 16: in front of him. He's going.
Speaker 1: So they didn't secure it or anything. They just right
Speaker 1: they just left it hanging in the wind.
Speaker 8: Or what.
Speaker 16: Yeah, who was in charge of that sin on it?
Speaker 16: My husband After he hit the sign, he went out
Speaker 16: there and brought back the signs and tried to secure
Speaker 16: it again. It was just there with a simple hook.
Speaker 16: There was no there was no simple way or no
Speaker 16: way of really securing it. It's just like a tow truck.
Speaker 1: Was it?
Speaker 2: When?
Speaker 1: Was it wind that did it? Heather?
Speaker 16: I think so? But shouldn't it be held back a
Speaker 16: little better than that and not come out into the
Speaker 16: I know what the case.
Speaker 1: I know what case you're making. I know what case
Speaker 1: you're making. Yeah, I know, I know what case you're making.
Speaker 1: They were negligent, right they were?
Speaker 16: Yes, we were in a Silverado, so luckily we weren't hurt.
Speaker 16: There was no injuries, and our Silverado really exclayed us.
Speaker 16: It was just the front bumper and the side of
Speaker 16: the truck that got damaged.
Speaker 1: Now, the way this is done a motorcycle, I know.
Speaker 1: But are you calling for the other cars or are
Speaker 1: you calling to get paid for what happened to yours?
Speaker 1: I got to find out why you're calling.
Speaker 16: I'm calling to get paid for mine. We documented over right?
Speaker 1: How much are your damages?
Speaker 16: About eighty eight hundred dollars.
Speaker 1: Okay, will they not pay?
Speaker 16: No, they are claiming that they are not liable because
Speaker 16: they didn't realize there was a problem before our.
Speaker 1: Incident, which is true. If that's true, that's true. If
Speaker 1: that's true, that's true because of government immunity. But there's
Speaker 1: something else though, that you could do. You could use
Speaker 1: your insurance. It would not be charged against you, your
Speaker 1: comprehensive insurance. I don't know if they'd make you use
Speaker 1: collision I think it's comp but you would then they
Speaker 1: would go after the state for you to collect. How
Speaker 1: much is your deductible? Well, do you have a deductible on? No,
Speaker 1: you're not going to be charged.
Speaker 16: For this to fifty, So it's not it's not a
Speaker 16: big deductible.
Speaker 1: No, I meant you're not going to be You're not
Speaker 1: going to be charged. What I meant was you're not
Speaker 1: going to be charged. It's not going to be surcharged
Speaker 1: against you. If it was a road hazard that that
Speaker 1: that happened, they're not going to charge it against you.
Speaker 1: But why do you only have a two hundred and
Speaker 1: fifty dollars deductible?
Speaker 16: My gosh, that's just when I originally got insurance. Way
Speaker 16: back in the day. That's what my father told me
Speaker 16: to do, and so I've always had it. It's great
Speaker 16: when we actually have a claim because it's just a
Speaker 16: little bit of money.
Speaker 1: Well it is, But the problem is that the problem
Speaker 1: is with a two hundred and fifty dollars deductible, just
Speaker 1: as an aside, if you have a thousand dollars claim
Speaker 1: or a two thousand dollars calmer a three thousand dollars claim,
Speaker 1: most people won't put it in anyway. So you're paying
Speaker 1: too much for a two hundred and fifty dollars deductible
Speaker 1: when you won't even put in a claim unless it's
Speaker 1: two thousand or more. Whatever your tolerance is is what
Speaker 1: your deductible should be. That's all I'm saying is that
Speaker 1: it doesn't pay for the few times you're going to
Speaker 1: use it to pay for the lower deductible. Now, if
Speaker 1: you were going to use it all the time, that
Speaker 1: would be different. But normally I'll bet you you won't
Speaker 1: put in a claim for two thousand, would you?
Speaker 16: Probably not. We're pretty safe drivers.
Speaker 1: So therefore, but therefore, you're putting a two hundred and
Speaker 1: fifty dollars deductible on there for no reason, so I
Speaker 1: would put a two thousand. I mean, I'm just saying
Speaker 1: if you look at the rates, you'll see how much
Speaker 1: money you would save doing that. I think that the
Speaker 1: state should pay for it. I mean, they make exceptions
Speaker 1: all the time for government and unity if they do
Speaker 1: something like a screw up. But if they don't, your
Speaker 1: insurance will not charge you for this. When I say
Speaker 1: charge you, I don't mean the deductible. They won't charge
Speaker 1: it against you. If it's written up the right way.
Speaker 1: It's a comprehensive and it was their gate that swung open.
Speaker 1: Did you are you Are you satisfied that you talk
Speaker 1: to the enough people at the state or do you
Speaker 1: want us to try, Deputy Doc? Do you want to
Speaker 1: try calling up at the state and see where maybe
Speaker 1: she didn't go up high enough there?
Speaker 16: Doctor has gotten very far at all? Like this should be.
Speaker 16: This certainly seems like it should be a dangerous condition
Speaker 16: of a public highway, which no I.
Speaker 1: Tak Heather, I totally agree with you, and now that
Speaker 1: you put them on notice, I totally agree with you.
Speaker 1: But when you call about your problem and then you
Speaker 1: call about the universal problem, there's two different things. I
Speaker 1: totally agree with you on the universal problem totally. And
Speaker 1: I would hope that when Deputy dot calls them, they're
Speaker 1: going to be aware of this, because he's going to
Speaker 1: tell them. Look, you know you've been put on notice. Now,
Speaker 1: you guys got to make sure that those gates are
Speaker 1: not just hung there by one little hook. I'm Tom Martino.
Speaker 1: We have more coming right up. Go with a sure
Speaker 1: thing Denver's best roofer Excel Roofing dot com. You don't
Speaker 1: pay a cent until you're content, wait time for an
Speaker 1: insurance checkup free, no obligation. In comparison, call Compass Insurance
Speaker 1: paying too much your coverage at dozens of insurance companies
Speaker 1: find out now three all three seven seven to one help.
Speaker 1: You'll think you're his only customer when you choose Frank
Speaker 1: durand the real estate man dot com to list your
Speaker 1: home with Remax Alliance three oh three nine two zero
Speaker 1: sixteen twenty two. Hi Tom Martino here three oh three
Speaker 1: seven one three talks seven one three A two five
Speaker 1: five Man. I hate to bring this back up again,
Speaker 1: but and I would. I don't know if Mark still listening,
Speaker 1: but we never we never even examine that possibility. So
Speaker 1: Deputy d and Kevin, we're talking and Doc, we're talking
Speaker 1: about this warranty, right, assuming that had he done it
Speaker 1: the correct way, it would have been paid for and
Speaker 1: she would have been or at least a good part
Speaker 1: of it would have been paid for. But Kevin, you're saying,
Speaker 1: there's a good possibility on High Mile has used vehicles
Speaker 1: that warranty claims will be turned down for normal wear
Speaker 1: and tear.
Speaker 2: Especially as rapid.
Speaker 6: It only had one hundred and sixty miles on it
Speaker 6: since issue of the policy, So I think it's more
Speaker 6: than likely it would have been turned down as opposed.
Speaker 1: Right, because what could she have done in one hundred
Speaker 1: and sixty miles? What could have actually broken down in
Speaker 1: one hundred and sixty miles? And if it was a
Speaker 1: throttle body and other things, it's more likely wear and.
Speaker 6: Tear and the burden of proof would have been on
Speaker 6: her and the shop to prove that it was a
Speaker 6: failure that would have been covered, and that's tough.
Speaker 1: We should ask this mechanic. We should ask this mechanic
Speaker 1: exactly was it normal wear and tear or was there
Speaker 1: some catastrophic failure? In fact? Can we try to get
Speaker 1: him on Kachina I talk to him, ask him if
Speaker 1: he'll come on. And I want to ask him that
Speaker 1: question about what was wrong with it? Really I do,
Speaker 1: because if it turns out it wasn't going to be
Speaker 1: paid for anyway, I mean, that's going to change everything. Sure,
Speaker 1: then she might want to take him up on those
Speaker 1: payment arrangements.
Speaker 2: Yep, I think it works.
Speaker 1: Three three seven one three eight two five five Okay,
Speaker 1: stumped mechanic, Go ahead.
Speaker 5: D all right now that sheared and Autotech is here
Speaker 5: next to me. Kevin, you're a great resource. And here's
Speaker 5: my question for you. I am the only person I
Speaker 5: know who buys the octane rating that is actually specifies
Speaker 5: in my car's manual, which is eighty seven. Everyone else
Speaker 5: I know whose specifications are either eighty seven or ninety one,
Speaker 5: buys the cheap eighty five gasoline and they don't think
Speaker 5: there's anything wrong with them that is counter to my position. Kevin,
Speaker 5: Why am I right? And what's going to happen to
Speaker 5: people's cars when they buy the lower than required octane
Speaker 5: rated gasoline?
Speaker 6: Well, you're not always right. Sometimes nothing will happen with
Speaker 6: the lower octane. I think each car individually, you have
Speaker 6: to and I always helping you put the good stuff
Speaker 6: in and see what kind of milelogy get. If it's
Speaker 6: increased a bunch, then it's you know, there's not always
Speaker 6: a benefit.
Speaker 5: I know someone who's Volkswagen automobile began knocking like a
Speaker 5: diesel when they put eighty five in.
Speaker 6: If you if you're noticing driveability issues, then yeah, you
Speaker 6: got to buy the upgraded fuel. But some cars it's
Speaker 6: a waste of money for the upgraded fuel.
Speaker 2: With some cars, yes, it's an absolute just play it
Speaker 2: as you go.
Speaker 5: But in the matter of a car that actually begins
Speaker 5: to make that knocking sound, isn't that indicative of tremendous
Speaker 5: damage that's being caused by pre ignition?
Speaker 6: Not necessarily it continued use at that, Yes, but not
Speaker 6: just in you know, intermittent stuff.
Speaker 2: Great, thank you, Kevin, didn't stump you? All right?
Speaker 1: Well, how about the next one?
Speaker 2: Okay, Kevin.
Speaker 5: I think one of the most neglected serve this isn't
Speaker 5: an automobile is replacing the automatic transmission fluid and people
Speaker 5: typically wait for their transmission to fail or begin to
Speaker 5: act up in some way before they do it. Can
Speaker 5: you please let us know why. It's a great idea
Speaker 5: that people like me exchange the ATF and their automobile
Speaker 5: at a regular interval and long before any signs of
Speaker 5: trouble develop.
Speaker 6: Well, yeah, the fluid breaks down over time and the
Speaker 6: filter can plug up over time because as clutches and
Speaker 6: other components in the transmission. We're out, there's debris inside
Speaker 6: the transmission and you need to get that and the
Speaker 6: old fluid out of there. So yeah, I mean they
Speaker 6: say lifetime. You know, sealed transmissions never needs it's all garbage,
Speaker 6: you know. Some of you can't get the filter out, granted,
Speaker 6: but at least getting the fluid changed. There's no lifetime anything.
Speaker 1: All right, we have to take a break again. I'm
Speaker 1: Tom Martino three oh three seven one three A two
Speaker 1: five five Go with a sure thing Denver's best roofer
Speaker 1: Excel Roofing dot com. You don't pay a cent until
Speaker 1: your content time for an insurance check up free no
Speaker 1: obligation comparison call Compass insurance paying too much your coverage
Speaker 1: at dozens of insurance companies find out now three oh
Speaker 1: three seven to seven to one help. You'll think you're
Speaker 1: his only customer when you choose Frank durand the Real
Speaker 1: estate Man dot com to list your home with Remax
Speaker 1: Alliance three oh three nine two zero sixteen twenty two.
Speaker 1: Hi Tom Martine, your troubleshooter three O three seven one
Speaker 1: three talk three oh three seven one three eight two
Speaker 1: five five all right, so, uh do we have any No,
Speaker 1: we don't have any other calls. I just want to
Speaker 1: tell you that Dan McKenzie will do your will, your trust,
Speaker 1: lower prices, direct conversations, a person, a person a state planning.
Speaker 1: He's a great guy and a lot of us around
Speaker 1: here use him. Dan McKenzie McKenzie law, our exclusive go
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Speaker 1: three three co plans eight three three co plans. So okay,
Speaker 1: So Dmitri, do you have any other interesting Yes?
Speaker 2: I do. This is a stumper for Kevin from Sheridan Autoten.
Speaker 1: Now I want to try to take one before Kevin
Speaker 1: and see if I can get it.
Speaker 5: Go okay, So Tom, you'll go first, gentlemen. Yeah, About
Speaker 5: a year or two ago, I was driving my beloved Forerunner.
Speaker 5: The windows were rolled down, and I stopped at a
Speaker 5: red light and I heard a very quiet turbocharger engine
Speaker 5: coming out from under the hood. It sounded like this,
Speaker 5: and I glanced at my dashboard and guess what light
Speaker 5: came on?
Speaker 1: What am okay? I heard?
Speaker 5: I immediately knew what was wrong. I drove to my
Speaker 5: friend's garage and I made the repair myself. So what
Speaker 5: was the light cash board? And what was the over hair?
Speaker 2: Nope?
Speaker 1: Overheating?
Speaker 2: Nope? Do you want me to make that sound again?
Speaker 1: Zo?
Speaker 2: Kevin?
Speaker 5: Kevin got the first half right. The battery light turned
Speaker 5: on on my dashboard. What failure was the car warning
Speaker 5: me about?
Speaker 1: Well, the turs Corona noise?
Speaker 2: I have.
Speaker 1: What was the noise about?
Speaker 2: Maybe it was his dog in the back seat?
Speaker 1: No, what was it?
Speaker 5: You want me to tell you?
Speaker 3: Yeah?
Speaker 2: I had to do with the belt. Oh, you're right,
Speaker 2: you're almost there.
Speaker 5: The alternator failed and one of the modes of failure
Speaker 5: is they make a turbocharger sound a very quiet turbo because.
Speaker 1: They keeps because they keep spinning on the inside.
Speaker 2: Yeah.
Speaker 5: I don't know, but if that would be up to
Speaker 5: Kevin to tell us what what actually broke inside my alternator?
Speaker 5: You guys got it, both of you did.
Speaker 2: Well.
Speaker 1: I didn't get I just said I I didn't. I
Speaker 1: said the Uh, Well, did I say overheating? I thought, yeah,
Speaker 1: I was just trying to make you feel.
Speaker 2: Good first, So yeah, thanks for taking.
Speaker 1: That one anyway, Cole. What's the next one, Kevin?
Speaker 5: There is a service that Toyota recommends called induction service.
Speaker 2: Are you familiar with that?
Speaker 5: And is that something that's valuable?
Speaker 1: A lot of them do it now?
Speaker 2: It cleans? Yeah, cleans, go ahead to Kevin and everything. Yeah,
Speaker 2: it's very very beneficial.
Speaker 5: Will it also clean the valve body without me having
Speaker 5: to disassemble the air and take system to clean the
Speaker 5: valve body because it all gets kind of like sucked
Speaker 5: right into it.
Speaker 2: What they take in the throttle body and everything, you know,
Speaker 2: but especially.
Speaker 1: If you do it regularly from the beginning. And BGP
Speaker 1: wait wait wait BG products right exactly?
Speaker 2: Do you do this service as Sheridan Autotach absolutely recommended
Speaker 2: every sixty.
Speaker 1: Yeah, you can buy BG, can't you, Kevin?
Speaker 2: And do it yourself for this anywhere? NAPA sells it.
Speaker 2: A lot of places sell it all right.
Speaker 1: I'm Tom Martino. Thank you, guys, Deputy d Deputy dot
Speaker 1: Deputy Kevin. I'm making you an honory deputy. Save all
Speaker 1: your problems for me.