WEBVTT 1 00:00:05.480 --> 00:00:11.000 Ripped off need so you don't have to. 2 00:00:13.000 --> 00:00:13.800 Come running. 3 00:00:14.039 --> 00:00:15.400 Just as fast as we can. 4 00:00:16.280 --> 00:00:19.000 Shooter's gonna help come. 5 00:00:20.199 --> 00:00:30.519 This. It's the Troubleshooter Show. No, Tom Martino, Welcome to 6 00:00:30.640 --> 00:00:35.640 the show, mister Martino. Hey, I'm Tom Martino. Welcome. I'm here. 7 00:00:36.719 --> 00:00:40.799 We know you're here. Oh I'm sorry. Hey, why isn't 8 00:00:40.840 --> 00:00:45.079 your camera up and running? Don't know, I'll go eyeball 9 00:00:45.119 --> 00:00:47.159 it in a second. It should be maybe are you 10 00:00:47.200 --> 00:00:50.439 sure you don't see it? No, I don't see it. 11 00:00:50.479 --> 00:00:52.719 But anyway, if I'm talking to those who are streaming, 12 00:00:52.920 --> 00:00:56.640 it's no, they don't see the camera. But well I'm 13 00:00:56.679 --> 00:00:59.960 on YouTube. Just not they're not on YouTube. And welcome 14 00:01:00.079 --> 00:01:02.079 to the show. By the way, everyone, Mark, what were 15 00:01:02.079 --> 00:01:03.960 you going to say? Is Car Day? Keep going? Brother? 16 00:01:04.040 --> 00:01:06.239 Well that's it, It's Car Day. We got Kevin Coukin 17 00:01:06.319 --> 00:01:10.159 sitting here. We've got an update with Dmitri. Boys, you 18 00:01:10.200 --> 00:01:14.280 miss a doozy yesterday. Somebody's trying to hood when he 19 00:01:14.359 --> 00:01:17.640 could call her. It's a crazy story. When you want 20 00:01:17.640 --> 00:01:19.799 to get into it, let us know and I can 21 00:01:19.840 --> 00:01:23.000 recap it. But let's let's see. Let's see what we 22 00:01:23.079 --> 00:01:25.359 got on tap here. It's car day. We're going to 23 00:01:25.400 --> 00:01:28.760 take calls on cars or anything else, but we emphasize cars. 24 00:01:29.040 --> 00:01:31.439 I found out some interesting things about cars, man, I've 25 00:01:31.439 --> 00:01:34.400 been doing a lot of research on different things, and God, 26 00:01:34.480 --> 00:01:38.319 there's just so much people are rushing. I've noticed to 27 00:01:38.400 --> 00:01:42.200 the EV market. That doesn't necessarily mean it's a good thing, 28 00:01:42.760 --> 00:01:47.840 but everyone is trying to get in. I'm wondering how 29 00:01:48.000 --> 00:01:51.640 fast is our EV's going to take over in general. 30 00:01:52.200 --> 00:01:55.079 But I think that's a good topic, and I think 31 00:01:55.120 --> 00:02:00.879 that I also want to examine how people can get 32 00:02:01.000 --> 00:02:03.680 ripped royally with leasing, but how they can be excellent. 33 00:02:04.359 --> 00:02:08.919 And then I want to talk about mechanically some things 34 00:02:08.919 --> 00:02:12.400 we're talking about with hybrids. Should we all go hybrid instead? 35 00:02:13.039 --> 00:02:15.520 Is that really a safe option? There's all kinds of stuff, 36 00:02:15.879 --> 00:02:19.639 So Mark, what is this problem? Let's start with it. Well, 37 00:02:19.919 --> 00:02:22.759 here's the bottom line. Dmitri get on there too, because 38 00:02:22.800 --> 00:02:26.159 you're really the guy working on this. The caller's name 39 00:02:26.240 --> 00:02:30.000 was what Chelsea. So Chelsea called up. She bought a 40 00:02:30.039 --> 00:02:34.879 car from Mile High Auto Sales. The car twenty fifteen 41 00:02:35.039 --> 00:02:39.080 Chevy Suburban. Yeah, so one hundred and sixty miles later, 42 00:02:39.919 --> 00:02:42.639 the dash lights up like a Christmas tree and something's 43 00:02:42.680 --> 00:02:46.479 going on with the transmission. She ends up at this 44 00:02:46.479 --> 00:02:49.439 this repair shop. She had a warranty on this car. 45 00:02:49.520 --> 00:02:53.319 By the way, they sell it three month warranty, yeah, 46 00:02:53.360 --> 00:02:56.000 with four thousand miles, So it's basically, hey, it's not 47 00:02:56.080 --> 00:02:58.159 a really bad car because they back it with that. 48 00:02:58.680 --> 00:03:01.599 So they have a three month, four thousand mile warranty 49 00:03:01.639 --> 00:03:05.479 on the car. She brings it over to a shop 50 00:03:05.960 --> 00:03:07.680 and the shop is called. 51 00:03:07.759 --> 00:03:10.479 Nichols up there around fiftieth and kipling on. 52 00:03:10.680 --> 00:03:14.120 Yeah, Nichols Auto. What is a Nichols Auto Repair? I 53 00:03:14.159 --> 00:03:17.960 believe we'll get the exact stuff up. So Nichols takes 54 00:03:18.000 --> 00:03:21.599 it in and basically says it needs a transmission. She 55 00:03:21.719 --> 00:03:25.280 gives a warranty information to him. He calls up the 56 00:03:25.360 --> 00:03:28.879 warranty company and this is, according to him, the first 57 00:03:28.879 --> 00:03:31.680 time in fact, can we pull that up, Shannon? Do 58 00:03:31.680 --> 00:03:34.000 you still have that there? Or is that dragging back there? 59 00:03:36.039 --> 00:03:38.800 I'm not sure which one's back there. I'm gonna the way, 60 00:03:38.840 --> 00:03:41.240 I do have your camera up, so keep going. Your 61 00:03:41.240 --> 00:03:43.360 camera is up, then I'm gonna try to get that 62 00:03:43.479 --> 00:03:46.000 audio pulled up for you. But here's the bottom line. 63 00:03:46.000 --> 00:03:49.400 The guy tells us right on the air. After we 64 00:03:49.479 --> 00:03:52.120 get him on the air, he tells us he called 65 00:03:52.199 --> 00:03:56.000 up and got approval, although he didn't get an approval 66 00:03:56.120 --> 00:03:59.400 number from the warranty company and fixed it, and the 67 00:03:59.439 --> 00:04:03.080 warranty company doesn't want to pay him, so now she 68 00:04:03.719 --> 00:04:07.120 owes six thousand dollars. The problem with that is she 69 00:04:07.240 --> 00:04:10.759 never authorized your repair period at vendor story. She just 70 00:04:10.800 --> 00:04:14.960 gave him the warranty information. And but what about the yeah, yeah, 71 00:04:15.000 --> 00:04:17.000 So why is he went ahead and did it without 72 00:04:17.160 --> 00:04:20.319 getting approval for the warranty And now the warranty company 73 00:04:20.399 --> 00:04:23.959 is saying, there's no way it's six thousand dollars. We 74 00:04:24.079 --> 00:04:26.959 come out, we send an adjuster out, we look at 75 00:04:26.959 --> 00:04:30.079 it and make sure it's everything you're talking about. They're 76 00:04:30.120 --> 00:04:33.079 basically saying, you blew it. It's too late. We would 77 00:04:33.120 --> 00:04:36.000 have covered it, but this guy didn't. It didn't do 78 00:04:36.079 --> 00:04:38.319 what he was supposed to do. He didn't he didn't 79 00:04:38.360 --> 00:04:40.319 go through the process, and so I want to find 80 00:04:40.319 --> 00:04:44.040 out where it stands. One quick note, Kitchina, I really 81 00:04:44.079 --> 00:04:46.199 appreciate it. He got the camera up. Just do me 82 00:04:46.199 --> 00:04:48.920 a favor, though, Kelly. Just just move it over to 83 00:04:48.959 --> 00:04:53.040 where the beat on bra to the right side. Just 84 00:04:53.040 --> 00:04:55.439 just make it centered in the frame. You don't have to. 85 00:04:55.519 --> 00:04:57.480 When you look at YouTube, there is a lag when 86 00:04:57.480 --> 00:04:59.600 you try to set the camera and you're not getting 87 00:04:59.600 --> 00:05:04.759 an accurate picture of that. So just look at the viewfinder. Okay, So, Dimitri, 88 00:05:05.240 --> 00:05:06.319 what's new on it? 89 00:05:07.240 --> 00:05:10.759 Well, you know, yesterday after the show, I came into 90 00:05:10.759 --> 00:05:13.720 possession of a few really important documents, the most important 91 00:05:13.759 --> 00:05:17.639 of which is a letter from the warranty company to 92 00:05:17.759 --> 00:05:21.759 Chelsea in which they deny her claim. And what's useful 93 00:05:21.759 --> 00:05:22.120 about this? 94 00:05:22.160 --> 00:05:24.480 Deny it? You mean because of how it went down? 95 00:05:24.839 --> 00:05:28.399 Yeah, What's what's important about is the timeline of these events. 96 00:05:29.000 --> 00:05:33.759 Chelsea had the car delivered to Nichols on the thirteenth 97 00:05:33.800 --> 00:05:35.639 of January and. 98 00:05:35.560 --> 00:05:39.720 Now, oh, and then. 99 00:05:41.480 --> 00:05:45.360 I'm switching over to the letter that the warranty company 100 00:05:45.439 --> 00:05:48.560 sent to the caller on January twentieth. According to the 101 00:05:48.600 --> 00:05:53.399 warranty company, Nichols Auto Repair opened the mechanical claim on 102 00:05:53.439 --> 00:05:58.279 behalf of Chelsea's car. The representative from the warranty company 103 00:05:58.360 --> 00:06:02.040 told Nichols that they need to get freeze framed data 104 00:06:02.079 --> 00:06:05.959 for when the transmission codes were set, and that sounds 105 00:06:06.000 --> 00:06:10.040 pretty reasonable. Nichols said that they'll attempt to get that 106 00:06:10.199 --> 00:06:14.399 data for the warranty company, and then the letter skips 107 00:06:14.399 --> 00:06:17.839 over to January twenty second, in which they say that 108 00:06:17.959 --> 00:06:21.560 Nichols Utter Repair called the warranty company and said that 109 00:06:21.600 --> 00:06:25.800 there was no freeze framed data available and that the 110 00:06:25.879 --> 00:06:29.519 vehicle had already been repaired, and based on the fact 111 00:06:29.519 --> 00:06:33.000 that the warranty company wasn't able to examine the car 112 00:06:33.040 --> 00:06:36.680 before the repairs were affected, they're denying the claim. 113 00:06:37.360 --> 00:06:42.600 So, okay, well that sounds weird. I mean, you know, 114 00:06:42.759 --> 00:06:46.079 I mean no yet, I think, in my opinion, this 115 00:06:46.160 --> 00:06:49.680 guy's a total deadbeat and he didn't do anything right. 116 00:06:49.759 --> 00:06:52.399 Now he's holding her car hostage, and this poor woman 117 00:06:52.560 --> 00:06:55.959 just bought the car, and he screwed up every possible 118 00:06:56.000 --> 00:06:58.560 way there is to screw up. I had Kevin and 119 00:06:58.639 --> 00:07:01.199 Jeff both on and is you know I own good 120 00:07:01.279 --> 00:07:04.120 years forever and dealt with this stuff. Not one time, 121 00:07:04.439 --> 00:07:08.040 not one time, would we ever do a repair without 122 00:07:08.079 --> 00:07:10.959 having an approval number so you can get paid. The 123 00:07:11.040 --> 00:07:16.680 guys are moron. So the fact that he but okay, 124 00:07:17.360 --> 00:07:19.800 let's be clear here. If she took her car in there, 125 00:07:20.279 --> 00:07:23.160 I am I guarantee you somewhere there's an invoice that 126 00:07:23.240 --> 00:07:25.240 says she's responsible. 127 00:07:25.519 --> 00:07:26.560 Yeah, I'm glad you brought that. 128 00:07:27.160 --> 00:07:30.879 I'm not to because in addition to the documentation I 129 00:07:30.879 --> 00:07:34.079 got from the warranty company, I also have a work 130 00:07:34.199 --> 00:07:39.600 order from Nichol's Order Repair, and Chelsea had confirmed that 131 00:07:39.639 --> 00:07:43.120 she actually signed it. Now, under the scope of work, 132 00:07:43.560 --> 00:07:47.160 all it says is transmission rebuild, which is which is 133 00:07:47.199 --> 00:07:51.560 pretty broad and that with Chelsea also, but. 134 00:07:51.560 --> 00:07:55.879 Dealer center there right, what's that dealer center there? 135 00:07:56.360 --> 00:08:00.240 No, she she told me that she else. 136 00:08:00.279 --> 00:08:01.079 He took her card. 137 00:08:01.120 --> 00:08:03.519 The dealer said that the transmission has a problem. 138 00:08:04.279 --> 00:08:06.279 And now here's what I want to know. Who chose 139 00:08:06.319 --> 00:08:07.560 the repair shot She did. 140 00:08:07.680 --> 00:08:10.519 She wanted to go specifically to Nichols because she's been 141 00:08:10.560 --> 00:08:13.720 dealing them with them for several years and she's had 142 00:08:13.800 --> 00:08:17.959 positive experiences there in the past, so she that she 143 00:08:18.160 --> 00:08:23.240 wanted them to complete the repairs. Unfortunately, Chelsea also has 144 00:08:24.199 --> 00:08:26.040 what I think is going to be a problem because 145 00:08:26.079 --> 00:08:30.879 the work order actually specifies transmission rebuild, nothing about diagnostics. 146 00:08:31.199 --> 00:08:35.120 It doesn't mention anything about a warrant and extended warranty. 147 00:08:35.679 --> 00:08:37.639 And also she checked off let. 148 00:08:37.480 --> 00:08:40.080 Me get this straight, when she took it to Nichols 149 00:08:40.440 --> 00:08:44.159 Nichols simply had her sign an invoice and did the repair. 150 00:08:43.960 --> 00:08:48.559 Is anoice, it's a work order. But but listen to 151 00:08:48.720 --> 00:08:49.519 what okay? 152 00:08:49.879 --> 00:08:53.080 And she signed a work order and now they want 153 00:08:53.080 --> 00:08:55.000 to be paid for the work. You know, there was 154 00:08:55.080 --> 00:08:57.559 nowhere mentioned go ahead. 155 00:08:57.799 --> 00:08:59.879 So isn't this So there are three boxes that she 156 00:09:00.159 --> 00:09:02.879 checked off, which I don't think she should have. One 157 00:09:02.879 --> 00:09:05.399 of those boxes says, I do not request the written 158 00:09:05.519 --> 00:09:13.519 estimate okay. The second box says that repair approval verbal okay, 159 00:09:13.559 --> 00:09:16.759 even though she had the option of checking written. And 160 00:09:16.879 --> 00:09:19.879 the third and final box, which doesn't really help her 161 00:09:20.559 --> 00:09:23.720 regarding the old parts, says I do not request the. 162 00:09:23.720 --> 00:09:25.799 Return of my old parts okay. 163 00:09:25.919 --> 00:09:28.799 And then she said, but here's what's even more important. Okay, 164 00:09:28.879 --> 00:09:32.679 here's what's even more important. Does anywhere on that work 165 00:09:32.799 --> 00:09:35.360 order does it mention a warranty? 166 00:09:36.440 --> 00:09:38.840 No, there is, There is no mention. 167 00:09:39.039 --> 00:09:41.759 Then why does Mark feel by them not checking with 168 00:09:41.840 --> 00:09:45.200 the warranty? Because he came on the freaking air and 169 00:09:45.360 --> 00:09:49.080 admitted it was that way. That's why Tom he was 170 00:09:49.159 --> 00:09:51.320 on the air and we have the recording of it. 171 00:09:51.639 --> 00:09:55.120 He said he was dealing with the warranty company they 172 00:09:55.200 --> 00:09:58.159 gave him approval, then all of a sudden they decided 173 00:09:58.200 --> 00:10:01.039 not to pay them, which is all come complete bs, 174 00:10:01.279 --> 00:10:09.440 because these warrants. Nichols literally lied saying that he called 175 00:10:09.480 --> 00:10:13.200 the warranty company when they worked it. 176 00:10:13.600 --> 00:10:16.799 I prefer to think of that as a inaccurate statement 177 00:10:16.879 --> 00:10:18.679 not currently supported by the evidens. 178 00:10:18.840 --> 00:10:22.480 Thank you, mister Biden. Thank you, mister Biden. Okay, so 179 00:10:23.279 --> 00:10:26.320 or Hunter, So when Dragon comes in, we'll find the 180 00:10:26.360 --> 00:10:28.440 audio so you can hear it. I mean, it's it's 181 00:10:28.480 --> 00:10:31.759 the most damning thing I've heard. But then the guy calls, 182 00:10:31.799 --> 00:10:34.639 why didn't he He should have just said he should 183 00:10:34.679 --> 00:10:36.240 have just said, I have a work order here. She 184 00:10:36.320 --> 00:10:38.919 took it in for a transmission, rebuilt period. She he 185 00:10:38.960 --> 00:10:41.919 didn't have to say a word. And because nothing references 186 00:10:41.960 --> 00:10:47.600 the warranty except him on the radio show, correct, is 187 00:10:47.600 --> 00:10:48.000 that right? 188 00:10:48.120 --> 00:10:49.720 Yeah? And he gave us too conflicting. 189 00:10:49.759 --> 00:10:51.679 The only reference to a warranty is what he said 190 00:10:51.679 --> 00:10:55.039 on the radio show. Yes, So basically, right now, he 191 00:10:55.080 --> 00:10:58.000 has a car he wants to be paid for. And 192 00:10:58.000 --> 00:11:00.200 and and you guys are saying and I'm not just agree, 193 00:11:00.480 --> 00:11:02.600 I'm trying to get the facts. You guys are saying, 194 00:11:02.600 --> 00:11:04.919 he shouldn't be paid because he should have waited for 195 00:11:04.960 --> 00:11:08.720 approval on the warranty. I'm waiting. In my opinion, he's 196 00:11:08.759 --> 00:11:13.799 a liar, That's what I'm saying. And if he lied, Mark, Mark, 197 00:11:13.799 --> 00:11:16.159 if he lied, I get it, but I get it. 198 00:11:16.279 --> 00:11:16.799 But if he. 199 00:11:16.799 --> 00:11:20.039 Truly did rebuild the transmission now and we did not 200 00:11:20.080 --> 00:11:22.360 get it he did, we don't know what he did. 201 00:11:22.519 --> 00:11:25.200 He said he was dealing with the warranty company, and 202 00:11:25.440 --> 00:11:27.799 apparently he did. We get him back on. I'd like 203 00:11:27.840 --> 00:11:30.320 to talk to him. Yeah, No, he won't come right now. 204 00:11:30.360 --> 00:11:33.759 What is he saying? He did he rebuild her? Why 205 00:11:33.799 --> 00:11:36.320 did you? Did you blast him? No? I didn't blast 206 00:11:36.399 --> 00:11:38.320 him at all. I thought Dimitri was going to get 207 00:11:38.360 --> 00:11:40.960 somewhere on this, meaning this guy was going to come around. 208 00:11:40.960 --> 00:11:42.240 But I don't think he's going to do any How 209 00:11:42.320 --> 00:11:46.120 much does he want right now? This woman has nothing. 210 00:11:47.559 --> 00:11:48.919 How much does he want right now? 211 00:11:48.960 --> 00:11:49.159 Six? 212 00:11:51.799 --> 00:11:55.039 Okay, let's get her back on. 213 00:11:55.519 --> 00:11:57.639 I already sent her both an email and a text 214 00:11:57.679 --> 00:11:59.639 message asking her to call in right now if she 215 00:11:59.679 --> 00:12:02.600 has to time. And Uh, Tom, I think that it's 216 00:12:02.639 --> 00:12:05.000 important for me to actually update you on the second 217 00:12:05.039 --> 00:12:06.399 conversation we had with. 218 00:12:06.480 --> 00:12:08.600 Yeah, you Ken when we come back. I'm Tom Martinez. 219 00:12:08.600 --> 00:12:10.440 We got more coming up on the Troubleshooger Show. Three 220 00:12:10.480 --> 00:12:13.000 oh three seven one three Talk seven one three two 221 00:12:13.080 --> 00:12:16.000 five five. Waterpros dot net the best water systems, the 222 00:12:16.039 --> 00:12:19.039 lowest prices ever. That's three oh three eight six two 223 00:12:19.120 --> 00:12:21.480 five five five four Whole house Systems now thirty one 224 00:12:21.559 --> 00:12:23.879 ninety five. You can't touch with the plumber for fifteen 225 00:12:23.919 --> 00:12:31.600 grand Waterpros dot net. Go with a sure thing Denver's 226 00:12:31.639 --> 00:12:34.519 best roofer Excel Roofing dot com. You don't pay a 227 00:12:34.600 --> 00:12:40.519 cent until you're content than time for an insurance check 228 00:12:40.600 --> 00:12:44.600 up free no obligation comparison call Compass Insurance paying too 229 00:12:44.679 --> 00:12:47.759 much your coverage at dozens of insurance companies find out 230 00:12:47.799 --> 00:12:50.320 now three oh three seven seven to one help. You'll 231 00:12:50.320 --> 00:12:53.080 think you're his only customer when you choose Frank durand 232 00:12:53.080 --> 00:12:55.559 the real estate Man dot com to list your home 233 00:12:55.759 --> 00:12:58.919 with Remax Alliance three oh three nine two zero sixteen 234 00:12:58.960 --> 00:13:05.519 twenty two almof the Air. Hey, I'm Tom Martine, your troubleshooter. 235 00:13:05.559 --> 00:13:07.519 Three o three seven one three talks seven one three 236 00:13:07.519 --> 00:13:11.679 eight two five to five. Okay, so listen, we're talking 237 00:13:11.720 --> 00:13:15.600 about this one car problem. She bought a twenty fifteen 238 00:13:15.720 --> 00:13:19.279 Chevy Suburban. She had some transmission problems. It was under 239 00:13:19.279 --> 00:13:21.240 a three month warranty. It was under the warranty. She 240 00:13:21.279 --> 00:13:24.919 took it to her but her person, somebody she trusted, Nichols. 241 00:13:24.960 --> 00:13:28.000 She signed a work order and then he rebuilt the 242 00:13:28.000 --> 00:13:31.120 transmission want six grand. So they asked him on the air, 243 00:13:31.279 --> 00:13:34.360 why'd you do this? You should get approval from her 244 00:13:34.399 --> 00:13:38.200 warranty company. Now, the work order doesn't mention the warranty. 245 00:13:38.519 --> 00:13:41.120 Nothing mentions the warranty in writing. But he acknowledged on 246 00:13:41.240 --> 00:13:46.279 the phone. According to all my guys that he said, Yeah, 247 00:13:46.320 --> 00:13:48.759 I called the warranty company and they approved the repair, 248 00:13:49.279 --> 00:13:51.919 and then they decided not to cover it. And Mark, 249 00:13:52.000 --> 00:13:54.639 you're saying that we talked to the warranty company and 250 00:13:54.720 --> 00:13:56.399 they never approved it. Is that right? 251 00:13:56.759 --> 00:13:59.159 We didn't talk to the warranty company. I got the 252 00:13:59.159 --> 00:14:01.639 denial that from the warranty company. 253 00:14:01.919 --> 00:14:06.720 He did not wa How do we know he didn't 254 00:14:06.759 --> 00:14:08.440 talk to the warranty company, That's all I'm asking. 255 00:14:08.679 --> 00:14:11.679 Actually, he did talk to the warranty company twice the 256 00:14:11.759 --> 00:14:15.240 first time he called them, he opened this claim and 257 00:14:15.279 --> 00:14:18.799 the warranty company said that they require certain diagnostic data 258 00:14:18.799 --> 00:14:22.759 in order to consider the claim. Approximately two days later 259 00:14:22.919 --> 00:14:25.440 he called them to say this is according to the 260 00:14:25.440 --> 00:14:28.840 warranty company. They said that Nichols called them a couple 261 00:14:28.879 --> 00:14:31.679 of days later said the tag diced agnostic. 262 00:14:31.919 --> 00:14:34.039 Well, two things that are very important. 263 00:14:34.360 --> 00:14:37.360 The diagnostic data that the warranty company had requested is 264 00:14:37.440 --> 00:14:41.120 not available. And the second thing was, by the way, 265 00:14:41.159 --> 00:14:43.039 I already fixed the thing anyway. 266 00:14:44.200 --> 00:14:46.519 Right, And that's what the warranty company tool. 267 00:14:46.600 --> 00:14:49.639 That's what the warranty company said in a letter. They 268 00:14:49.720 --> 00:14:52.679 denied the claim, and they highlighted the part of the 269 00:14:52.720 --> 00:14:55.759 warranty contract that says they need to have the opportunity 270 00:14:55.799 --> 00:14:57.360 to inspect the car. 271 00:14:57.480 --> 00:15:01.279 Okay, so the warranty company said. Warrant company said, Nichols 272 00:15:01.320 --> 00:15:05.159 called and and it was supposed to get them diagnostics. 273 00:15:05.159 --> 00:15:05.879 Instead it fixed. 274 00:15:05.879 --> 00:15:09.759 That's the name of the business. What is James, James 275 00:15:09.759 --> 00:15:10.679 that Nichols repair? 276 00:15:12.159 --> 00:15:17.240 Okay, Okay, Well that sounds that sounds like he's got 277 00:15:17.279 --> 00:15:19.080 a problem. He went ahead and fixed it anyway. And 278 00:15:19.080 --> 00:15:21.440 I know why he did. He did because he thought, 279 00:15:21.679 --> 00:15:23.759 look at I got this car in my my house, 280 00:15:23.840 --> 00:15:25.799 my house here, I'm not gonna screw around with it. 281 00:15:25.840 --> 00:15:27.480 She signed the work order. I'm gonna fix it if 282 00:15:27.480 --> 00:15:31.360 she's gonna get paid. You know, That's what's going through 283 00:15:31.399 --> 00:15:34.000 his mind. So so nowhere, where are we at with this? 284 00:15:34.080 --> 00:15:35.600 What are we going to do with that? And how 285 00:15:35.639 --> 00:15:38.399 are we going to solve them? He acknowledged all this 286 00:15:38.600 --> 00:15:40.120 yesterday on the air. 287 00:15:42.879 --> 00:15:46.240 On the air, he claimed that he got verbal approval 288 00:15:46.240 --> 00:15:49.240 from the warranty company, and then off the air, he 289 00:15:49.320 --> 00:15:52.320 called me about an hour after that, and uh, and 290 00:15:52.440 --> 00:15:54.000 James said, Hey, I was nervous. 291 00:15:54.000 --> 00:15:55.519 I was on the radio. I misspoke. 292 00:15:56.000 --> 00:15:57.799 What I meant to say is that I called the 293 00:15:57.840 --> 00:16:02.000 warranty company to simply add, is this the type of 294 00:16:02.039 --> 00:16:03.159 repair that you cover? 295 00:16:03.720 --> 00:16:04.639 And they said yes? 296 00:16:05.080 --> 00:16:08.000 And that is I think substantially different from what he 297 00:16:08.039 --> 00:16:11.159 initially told us, and I, in my personal view, the 298 00:16:11.200 --> 00:16:16.039 second statement was crafted specifically for the response to our inquiries, 299 00:16:16.200 --> 00:16:19.120 whereas the first one was here is my here's the 300 00:16:19.159 --> 00:16:22.039 whole here's the entire question I want everyone to weigh 301 00:16:22.039 --> 00:16:22.279 in on. 302 00:16:22.639 --> 00:16:26.320 Here's the question. When we boil it all down, did 303 00:16:26.480 --> 00:16:29.799 he violate that work order? 304 00:16:30.960 --> 00:16:31.159 No? 305 00:16:31.480 --> 00:16:34.759 The wark order says rebuild the transmission. 306 00:16:34.799 --> 00:16:35.399 I disagree. 307 00:16:35.440 --> 00:16:38.440 He still has to provide an estimate of the cost 308 00:16:38.519 --> 00:16:40.960 and the time involved and everything else. He can't just 309 00:16:41.159 --> 00:16:44.399 she waved it. She waved, she waved a written estimate. 310 00:16:44.559 --> 00:16:46.879 She didn't wave the estimates. Okay, he agreed to a 311 00:16:46.919 --> 00:16:49.720 verbal one. Okay, a verbal estimate, which he never did 312 00:16:49.720 --> 00:16:51.000 he give her a verbal one? 313 00:16:51.159 --> 00:16:51.360 No? 314 00:16:51.480 --> 00:16:53.639 Did he give her a verbal one? And does he 315 00:16:53.720 --> 00:16:56.399 claim he gave her a verbal one that I don't know? 316 00:16:56.799 --> 00:16:59.720 By the way, And by the way, Kevin, you know, Kevin, 317 00:16:59.759 --> 00:17:02.759 you know this as well. With a verbal estimate, even 318 00:17:02.799 --> 00:17:06.599 with a verbal estimate, you have to write down the time. 319 00:17:06.680 --> 00:17:09.839 And we have her, we have her on right now. Chelsea, 320 00:17:09.880 --> 00:17:12.200 have you been listening to this conversation. 321 00:17:14.680 --> 00:17:15.960 Just for about two minutes? 322 00:17:16.279 --> 00:17:16.440 Well? 323 00:17:16.519 --> 00:17:19.960 What what? Let's go back to this. Did you verbally you, Chelsea? 324 00:17:20.000 --> 00:17:21.920 I got a couple of things to ask you. I 325 00:17:21.960 --> 00:17:23.559 got a couple of things to ask you, Chelsea. When 326 00:17:23.559 --> 00:17:26.279 you took the car in, he's presented you with a 327 00:17:26.319 --> 00:17:29.519 work order and you signed, and you signed it. Did 328 00:17:29.559 --> 00:17:31.000 you tell him about your warranty? 329 00:17:33.359 --> 00:17:35.000 Yeah? 330 00:17:36.759 --> 00:17:38.559 And did you give him the number? Did you give 331 00:17:38.640 --> 00:17:41.920 him the number to call? And all that? Right? Did 332 00:17:41.920 --> 00:17:43.559 you give him the number to call so he could 333 00:17:43.559 --> 00:17:46.920 call the warranty company. Okay, and then did did where 334 00:17:46.960 --> 00:17:48.759 you where? It said that you waved your right to 335 00:17:48.759 --> 00:17:50.839 a written estimate, but you would get a phone or 336 00:17:50.880 --> 00:17:53.759 a verbal estimate. Did you ever get a verbal estimate? 337 00:17:56.279 --> 00:17:56.440 No? 338 00:17:56.599 --> 00:18:01.119 I never got anything until the warranty company called me 339 00:18:01.160 --> 00:18:05.559 and told me they weren't going to cover it because 340 00:18:05.559 --> 00:18:06.960 the work was already completed. 341 00:18:08.720 --> 00:18:11.640 And so the work was already completed. And he had 342 00:18:11.720 --> 00:18:18.359 never given you an estimate ever. No, Okay, now here's 343 00:18:18.400 --> 00:18:20.960 what I want to ask you another simple question. Had 344 00:18:21.000 --> 00:18:24.720 he given you the estimate and said, Chelsea, it's going 345 00:18:24.799 --> 00:18:27.200 to be six grand, whether your warranty pays or not, 346 00:18:27.640 --> 00:18:31.799 what would you have said, Oh, don't do it. 347 00:18:31.839 --> 00:18:34.480 I'm going to go talk to the dealership that I 348 00:18:34.480 --> 00:18:35.079 got it from. 349 00:18:35.480 --> 00:18:39.119 Okay, all right. What does the dealer say now about 350 00:18:39.119 --> 00:18:41.759 this whole thing? Do they feel any responsibility or no? 351 00:18:42.079 --> 00:18:44.000 But they said no, we can't help it. You took 352 00:18:44.039 --> 00:18:52.680 it to your own guy, right. Yeah. Basically, so the 353 00:18:52.799 --> 00:18:58.079 question is did he violate? Did he violate that contract? 354 00:18:58.119 --> 00:19:01.119 And what does that cost? How much would you have 355 00:19:01.119 --> 00:19:04.400 paid for that transmission? Nothing? What? What? Let me ask you? 356 00:19:04.480 --> 00:19:07.440 I mean, you your warrant, you wouldn't have paid one 357 00:19:07.480 --> 00:19:11.359 hundred percent for it anyway, I doubt no. I mean 358 00:19:11.400 --> 00:19:13.599 I don't know what and that's why. How much were 359 00:19:13.640 --> 00:19:17.319 you expecting? How much were you expecting? How much wed 360 00:19:17.359 --> 00:19:19.839 you expecting to pay out of pocket for this transmission? 361 00:19:21.799 --> 00:19:25.119 I honestly didn't know, but I figured I would have 362 00:19:25.200 --> 00:19:28.759 to pay somewhere between one and two thousand dollars. 363 00:19:29.799 --> 00:19:32.119 Okay? And did you, by the way, had this checked 364 00:19:32.119 --> 00:19:33.039 out before you bought it? 365 00:19:33.119 --> 00:19:34.200 Two dollars? 366 00:19:34.680 --> 00:19:37.240 Yeah? The guy called you already paid No? No, no, 367 00:19:37.480 --> 00:19:41.240 you already paid Nicholas a thousand. Explain why you paid 368 00:19:41.279 --> 00:19:43.799 him one thousand, Chelsea? Tell him about the phone call 369 00:19:43.880 --> 00:19:46.319 from the guy. Because he was going to wait for 370 00:19:46.400 --> 00:19:48.640 what he needed money before what. 371 00:19:50.640 --> 00:19:53.799 Before he could make payroll. He said his payroll was 372 00:19:53.880 --> 00:19:55.759 due and he had to pay his guys that worked 373 00:19:55.799 --> 00:19:56.359 on my car. 374 00:19:57.799 --> 00:19:59.680 Okay, I mean it could be his payroll, could be 375 00:19:59.720 --> 00:20:01.680 brace for the kids. I don't care why he needed it. 376 00:20:02.039 --> 00:20:06.559 He needed it, but I don't Mark. It doesn't matter 377 00:20:06.559 --> 00:20:11.680 why he needed The question is I know now we 378 00:20:11.720 --> 00:20:16.440 got a car to get it back? What she said yesterday, though, 379 00:20:16.480 --> 00:20:20.960 Tom was this he needed that thousand? Then he was 380 00:20:21.039 --> 00:20:23.480 going to give it back to her, right, Chelsea, after 381 00:20:23.559 --> 00:20:29.200 he got paid by the warranty company. Yeah, probably, I probably. 382 00:20:29.200 --> 00:20:34.680 It probably was for teardown. There was probably teardown or something. 383 00:20:35.000 --> 00:20:37.599 Look at it doesn't matter what The main question is this. 384 00:20:38.039 --> 00:20:39.160 Does she owe him anything? 385 00:20:39.440 --> 00:20:39.759 Does it? 386 00:20:39.759 --> 00:20:42.079 Should he just let her have it free because he 387 00:20:42.119 --> 00:20:45.799 didn't follow proper procedure. I don't know what is the 388 00:20:45.880 --> 00:20:50.039 answer to this. I mean, here, here's the biggest overlying principle, 389 00:20:51.079 --> 00:20:56.559 and that is quantum maria marriwit marrowit quantum Marrowit means 390 00:20:56.799 --> 00:21:00.319 she got value on her car. Now he he went 391 00:21:00.319 --> 00:21:03.559 through the wrong procedure. Does she owe anything? She can't 392 00:21:03.599 --> 00:21:06.720 afford it? She didn't live. He said, well I got approval. 393 00:21:07.279 --> 00:21:09.160 I said, he got approval. Then he went back and 394 00:21:09.160 --> 00:21:12.839 said to Dimitri, well I didn't really get approval. They 395 00:21:12.920 --> 00:21:14.400 just said this is something they cover. 396 00:21:15.359 --> 00:21:16.640 Here's what do we do now? 397 00:21:16.720 --> 00:21:19.039 What is the Chelsea? When's the last time you talked 398 00:21:19.079 --> 00:21:21.039 to this guy? James over at Nichols. 399 00:21:23.000 --> 00:21:26.759 I believe I talked to him last week. That was 400 00:21:26.759 --> 00:21:31.119 the last time, right before, Yes, it was right before. 401 00:21:31.200 --> 00:21:34.039 I be paying you storage. Pretty soon he's gonna listen. 402 00:21:34.119 --> 00:21:36.319 He's going to charge you storage and you're going to 403 00:21:36.400 --> 00:21:39.400 lose your car. He's gonna put a lean on it. Okay, 404 00:21:39.440 --> 00:21:41.559 So I want to know this is your car paid for? 405 00:21:43.920 --> 00:21:44.799 Yes, it's paid for it. 406 00:21:47.279 --> 00:21:48.440 How much did you pay for it? 407 00:21:51.079 --> 00:21:55.200 The total was with the taxes was fourteen thousand, five hundred. 408 00:21:56.960 --> 00:21:59.480 Okay, guys, did you analyze that deal? I didn't even 409 00:21:59.559 --> 00:22:01.319 think about it. But anyway, for now. 410 00:22:01.279 --> 00:22:03.119 Because that was beyond the scope of her call. But 411 00:22:03.200 --> 00:22:06.359 I do have an equitable solution in mind, which is 412 00:22:06.960 --> 00:22:10.359 Chelsea can figure out what her share of the repair 413 00:22:10.480 --> 00:22:14.000 would have been had the repair been covered by the 414 00:22:14.039 --> 00:22:18.960 warranty company, then Nichols should accept that as full payment 415 00:22:19.039 --> 00:22:23.039 for the service. Because it's not Chelsea's fault that Nichols 416 00:22:23.039 --> 00:22:24.400 apparently jumped the gun. 417 00:22:24.480 --> 00:22:27.440 It's not it's not his fault. I mean her fault. 418 00:22:27.759 --> 00:22:31.440 But here's what I want to know, though, Did Nichols 419 00:22:31.920 --> 00:22:34.720 really do the work? If he's gonna lie, did he 420 00:22:34.799 --> 00:22:35.599 really do the work? 421 00:22:35.640 --> 00:22:38.400 That's what he says. He says the work has been 422 00:22:38.440 --> 00:22:39.759 done and the car is ready to go. 423 00:22:43.680 --> 00:22:45.920 Did you see the invoice. I'd like to see the invoice. 424 00:22:46.240 --> 00:22:48.079 No invoice. There is no invoice. 425 00:22:48.319 --> 00:22:50.839 The only documentation that was signed over there was the 426 00:22:50.880 --> 00:22:54.839 wark order, and Chelsea confirmed with me earlier this morning 427 00:22:54.839 --> 00:22:56.559 that she never got a written invoice. 428 00:22:56.599 --> 00:22:59.000 It was a verbal a mile ado when she. 429 00:22:59.000 --> 00:23:02.000 Spoke the work Just so you know, dimitria work order 430 00:23:02.000 --> 00:23:04.960 turns into an invoice sometimes sometimes it depends on how 431 00:23:04.960 --> 00:23:08.240 they do it. Sure. Sometimes there's an estimate. Sometimes there's 432 00:23:08.240 --> 00:23:10.160 an estimate, then it becomes a work order, then it 433 00:23:10.200 --> 00:23:14.599 becomes a final invoice. Sometimes they do separate docs. I agree, Kevin, 434 00:23:14.599 --> 00:23:16.720 How do you do it? How do you do it? Kevin? 435 00:23:16.799 --> 00:23:20.759 Yeah, our estimates convert into invoices. But it's I think 436 00:23:20.920 --> 00:23:24.960 number sure exactly. Okay, So here's what we're gonna do. 437 00:23:25.319 --> 00:23:26.839 We're gonna call over there and see we can get 438 00:23:26.839 --> 00:23:30.240 them on again. I mean, why not? Why not three 439 00:23:30.240 --> 00:23:32.119 oh three seven one, three eight two five. 440 00:23:32.160 --> 00:23:40.599 Five go with a sure thing Denver's Best roofer excel 441 00:23:40.720 --> 00:23:43.799 roofing dot com. You don't pay a cent until you're content. 442 00:23:47.160 --> 00:23:50.359 Time for an insurance check up free, no obligation. In comparison, 443 00:23:50.480 --> 00:23:54.039 call compass insurance paying too much your coverage at dozens 444 00:23:54.039 --> 00:23:56.799 of insurance companies find out now three oh three seven 445 00:23:56.799 --> 00:23:59.160 to seven to one help you'll think you're his only 446 00:23:59.240 --> 00:24:01.680 customer when you choose Frank durand the real estate man 447 00:24:01.759 --> 00:24:05.200 dot Com to list your home with Remax Alliance. Three 448 00:24:05.200 --> 00:24:09.640 oh three nine two zero sixteen twenty two. Hi Tom Martine, 449 00:24:09.720 --> 00:24:11.960 your troubleshooter three oh three seven to one three talk. 450 00:24:11.960 --> 00:24:13.720 It is card day today. We will get around to 451 00:24:13.759 --> 00:24:17.279 it sometime. But well, I mean, we are talking about cars. 452 00:24:17.279 --> 00:24:19.799 I shouldn't say that we are, but I'm in about 453 00:24:19.799 --> 00:24:22.279 other things about cars as well. Jay, what is your 454 00:24:22.279 --> 00:24:24.359 comment on this? Jay is one of our listeners who 455 00:24:24.960 --> 00:24:27.079 knows a lot about cars, calls in from time to time. 456 00:24:27.119 --> 00:24:29.440 What's your comment on this transmission issue? She goes in 457 00:24:29.440 --> 00:24:32.240 there signs of work order. The guy said, he called 458 00:24:32.240 --> 00:24:34.599 the warranty company, he did the work. He wants six 459 00:24:34.680 --> 00:24:39.480 grand warrant you won't pay. 460 00:24:39.599 --> 00:24:43.960 Yeah, I think what versus? Look up the Automobile Repair 461 00:24:44.000 --> 00:24:47.079 Act because it's got tons of consumer protection in it. 462 00:24:47.480 --> 00:24:51.240 Forget a lawyer because they did something and we pretty 463 00:24:51.319 --> 00:24:52.799 much know it, Jay, so do you? 464 00:24:52.960 --> 00:24:55.880 So does Kevin. It says that when you bring a 465 00:24:55.880 --> 00:24:57.960 car in, you know you can wave your right to 466 00:24:57.960 --> 00:25:00.640 a written estimate, but you still have to at an estimate. 467 00:25:00.720 --> 00:25:02.680 Has to be. But if it's verbal, they have to 468 00:25:02.759 --> 00:25:06.000 keep a meticulous recording of when that was done, and 469 00:25:06.039 --> 00:25:08.400 then it can't if without the estimate, they can't go 470 00:25:08.400 --> 00:25:11.200 over a certain amount unless it is up for tear 471 00:25:11.200 --> 00:25:14.519 down and reassembly, which they have to disclose up front. 472 00:25:14.559 --> 00:25:18.079 All of that, Kevin, I don't see any violation. Well 473 00:25:18.160 --> 00:25:20.079 I do see a violation if he did not give 474 00:25:20.079 --> 00:25:20.720 her an estimate. 475 00:25:20.799 --> 00:25:22.720 Right, Oh, absolutely, that's the biggest issue. 476 00:25:22.880 --> 00:25:26.039 Well, let's just go back to He literally came on 477 00:25:26.279 --> 00:25:29.240 the air another question and said he got approval to 478 00:25:29.279 --> 00:25:32.880 do it somebody else. I get it. I get it. 479 00:25:32.920 --> 00:25:34.279 He came on the air and said, I talked to 480 00:25:34.319 --> 00:25:36.960 the warranty company. Blah blah blah. Go ahead, Jay, what 481 00:25:36.960 --> 00:25:37.599 were you going to say? 482 00:25:38.480 --> 00:25:41.319 Did she wave her right to the old parts? 483 00:25:41.599 --> 00:25:42.359 You have? 484 00:25:42.680 --> 00:25:42.839 Yes? 485 00:25:44.160 --> 00:25:45.680 Yes, yes, yes. 486 00:25:45.799 --> 00:25:48.359 For the rest of the public, that's the demonst thing 487 00:25:48.440 --> 00:25:50.720 you can never do. Don't do it, folks. 488 00:25:50.960 --> 00:25:54.720 Hey, if you wave your right to the parts, what 489 00:25:54.839 --> 00:26:00.160 happens to I got range parts? Hold on course, let 490 00:26:00.160 --> 00:26:03.319 me ask Chelsea something real quick. Chelsea, did you actually 491 00:26:03.400 --> 00:26:06.319 check those boxes that say you wave your right to 492 00:26:06.359 --> 00:26:08.720 the old parts or were they already checked? Not that 493 00:26:08.839 --> 00:26:11.160 it matters. But did you literally check them or what? 494 00:26:13.279 --> 00:26:16.079 I don't think so I did from what I was. 495 00:26:16.440 --> 00:26:18.640 That's what I figured. I think it's all pre checked 496 00:26:18.680 --> 00:26:21.039 trap or he went back and checked them later, to 497 00:26:21.079 --> 00:26:23.200 be quite honest, because I don't trust the guy as 498 00:26:23.240 --> 00:26:25.000 far as I can throw them. 499 00:26:26.319 --> 00:26:30.279 If she because her homework, she might be able to 500 00:26:30.559 --> 00:26:34.359 get him pretty good on this one. But if everything 501 00:26:34.440 --> 00:26:36.960 was done kind of wrong, he should certainly cut her 502 00:26:36.960 --> 00:26:39.319 a break and take payments period. 503 00:26:41.759 --> 00:26:44.880 Yeah, look at if she needs it anyway, right, if 504 00:26:44.880 --> 00:26:46.960 she needs it, she said, I would have talked to 505 00:26:47.000 --> 00:26:50.599 the dealer. But if she does need the transmission and 506 00:26:50.640 --> 00:26:53.680 she has it now, I mean it doesn't matter. It's 507 00:26:53.720 --> 00:26:56.799 not going to do any good technicalities. She's gonna ultimately 508 00:26:56.839 --> 00:26:58.480 need it anyway. She would have had to pay Kevin 509 00:26:58.559 --> 00:27:01.599 or somebody. No, but he did his job right. If 510 00:27:01.640 --> 00:27:04.279 he did his job right, the warranty company probably would 511 00:27:04.279 --> 00:27:07.519 have covered the whole damn thing. Oh okay, I never 512 00:27:07.559 --> 00:27:08.000 thought of that. 513 00:27:09.079 --> 00:27:11.599 He ought to help her out a lot. He really 514 00:27:11.640 --> 00:27:14.000 needs to help her, and she knows how to kind 515 00:27:14.000 --> 00:27:16.799 of money he needs to make payments. He screwed the poocher. 516 00:27:17.319 --> 00:27:19.200 He might want to just be a nice guy and 517 00:27:19.279 --> 00:27:23.000 make a good name for himself instead of really bad. 518 00:27:24.480 --> 00:27:27.599 He did screw the pooch as you put it, didn't he? 519 00:27:27.599 --> 00:27:28.039 He did? 520 00:27:28.119 --> 00:27:28.599 Didn't he? 521 00:27:28.799 --> 00:27:29.000 Yep? 522 00:27:29.079 --> 00:27:30.880 And he could be on the hook for three times 523 00:27:30.960 --> 00:27:39.839 damages too, interact. If she's successful in pursuing it through 524 00:27:39.880 --> 00:27:42.799 the state, he's liable for three times damages. 525 00:27:44.000 --> 00:27:45.000 You know what it would be? 526 00:27:45.359 --> 00:27:49.599 Actually, actually, you're right. We shouldn't gloss over the fact 527 00:27:50.480 --> 00:27:52.599 that he did not give her an estimate. 528 00:27:53.359 --> 00:27:55.000 No, that's a big key to that ball. 529 00:27:55.200 --> 00:27:57.720 And he admits that he well, in a way, he 530 00:27:57.799 --> 00:28:01.200 admits it on the air because he's giving the estimate 531 00:28:01.359 --> 00:28:04.480 and getting the approval from somebody else. He's the one 532 00:28:04.480 --> 00:28:10.160 that says that he never talked to her. Okay, So 533 00:28:10.240 --> 00:28:13.440 if she never got an estimate, you know what, here's 534 00:28:13.480 --> 00:28:17.880 the deal. Here's the deal. I believe that we should 535 00:28:18.200 --> 00:28:20.960 go a step further now and press him on the 536 00:28:21.000 --> 00:28:23.519 Auto Repair Act. And in fact, I think she should 537 00:28:23.519 --> 00:28:26.200 sume in small claims court. Well, here's the problem with that. 538 00:28:26.319 --> 00:28:28.640 I thought of that yesterday. She hasn't paid for the 539 00:28:28.680 --> 00:28:31.200 car yet, what is she suing for the car? The 540 00:28:31.279 --> 00:28:34.640 car's value was over that. What is she suing for 541 00:28:34.920 --> 00:28:39.079 in small claims it's got to be done. No, no, yeah, 542 00:28:39.319 --> 00:28:43.039 she's suing for the sixth grand and here's your reasoning, 543 00:28:43.319 --> 00:28:46.359 or for the cost of the repair because he violated 544 00:28:46.359 --> 00:28:50.039 the Auto Repair Act, which calls for trouble damages, and 545 00:28:50.279 --> 00:28:53.240 she's willing to settle for the cost of the transmission. 546 00:28:55.480 --> 00:28:58.720 I just I've never sued in small claims court without 547 00:28:58.799 --> 00:29:01.839 a monetary dollar figure, so I don't know mark the 548 00:29:01.920 --> 00:29:05.039 monetary dollar figure. I get what you're saying. You'd put 549 00:29:05.039 --> 00:29:07.880 six dollars, and if I was him, I would answer 550 00:29:08.519 --> 00:29:14.000 why I've never taken six thousand dollars from her. No, 551 00:29:14.160 --> 00:29:17.640 but he wants six thousand, and she wants she wants. 552 00:29:17.680 --> 00:29:18.920 What do you think to me? I don't know. 553 00:29:19.279 --> 00:29:20.839 Well, you know what, I don't know if I'd go 554 00:29:20.880 --> 00:29:23.440 to small claims only because of limitations, she can go 555 00:29:23.480 --> 00:29:26.279 to the county DA, and the DA can pressed criminal 556 00:29:26.400 --> 00:29:27.880 charges on this. 557 00:29:28.039 --> 00:29:29.519 With the Colorado Repair Act. 558 00:29:29.720 --> 00:29:31.799 What are the chances of getting a DA to take 559 00:29:31.839 --> 00:29:34.960 something on the do you know do something on the 560 00:29:35.039 --> 00:29:35.880 Water Repair Act? 561 00:29:36.440 --> 00:29:37.920 There are some that are very aggressive. 562 00:29:37.960 --> 00:29:42.920 In Jefferson County cases, a chef go so je goes 563 00:29:42.960 --> 00:29:43.799 not bad by the way. 564 00:29:43.880 --> 00:29:46.319 No, I would pursue that first. That doesn't get her 565 00:29:46.440 --> 00:29:49.279 car back yet though. Yeah, so we need to figure 566 00:29:49.319 --> 00:29:54.519 out a way for her to get her car. Okay, 567 00:29:55.200 --> 00:29:58.359 that's true. We got to figure this out. 568 00:29:58.720 --> 00:29:59.039 Okay. 569 00:29:59.119 --> 00:30:03.119 Dmitri during break call this guy and say, look, we 570 00:30:03.200 --> 00:30:05.400 got to work this out. There seems to be a 571 00:30:05.440 --> 00:30:07.440 violation of the Auto Repair Act, which could get you 572 00:30:07.480 --> 00:30:10.480 treble damages. Well, how about just making a deal with 573 00:30:10.559 --> 00:30:13.480 her to pay something or to make monthly payments on something. 574 00:30:14.000 --> 00:30:17.000 Let's try to work this out. I mean, just just talk. 575 00:30:17.119 --> 00:30:18.440 I mean he's not belligerent. 576 00:30:18.519 --> 00:30:19.279 He just tried. 577 00:30:20.000 --> 00:30:21.839 Kelly just tried to get him back on the air, 578 00:30:22.000 --> 00:30:24.599 and he's not coming back on Kelly. What did he 579 00:30:24.640 --> 00:30:26.400 say out of cure? Kelly, ask him if he'll talk, 580 00:30:26.599 --> 00:30:28.759 Ask him if he'll take my call off the air. 581 00:30:29.200 --> 00:30:31.039 If I call him off the air, Please ask him 582 00:30:31.039 --> 00:30:35.880 that off the air. Okay, just to talk and uh, okay, 583 00:30:36.519 --> 00:30:38.759 gender to gender, I say that so we can pick 584 00:30:38.799 --> 00:30:41.359 whatever it is, Okay. Three oh three seven, one, three 585 00:30:41.400 --> 00:30:44.279 eight two five five more coming right up. Stay tuned, Dominic, 586 00:30:48.000 --> 00:30:51.279 go with a sure thing Denver's Best roofer Excel Roofing 587 00:30:51.359 --> 00:30:54.000 dot Com. You don't pay a cent until you're content. 588 00:30:57.359 --> 00:31:00.559 Time for an insurance check up free, no obligation comparison 589 00:31:00.680 --> 00:31:04.279 call Compass Insurance. Pay too much your coverage at dozens 590 00:31:04.279 --> 00:31:07.000 of insurance companies find out now three oh three, seven 591 00:31:07.000 --> 00:31:09.359 to seven to one. Help. You'll think you're his only 592 00:31:09.440 --> 00:31:11.920 customer when you choose Frank durand the real estate man 593 00:31:11.960 --> 00:31:15.359 dot com to list your home with Remax Alliance three 594 00:31:15.440 --> 00:31:24.400 oh three nine two zero sixteen twenty two. Tom Martino, 595 00:31:24.880 --> 00:31:28.359 you're a troubleshooter three all three seven one three talk 596 00:31:29.480 --> 00:31:33.000 seven one three eight two five five. Welcome to the show. Okay, listen, 597 00:31:33.279 --> 00:31:35.000 we got so much to talk about. I want to 598 00:31:35.000 --> 00:31:37.200 get past this problem. Not that it's a bad problem, 599 00:31:37.559 --> 00:31:41.799 it's a good problem. So let's talk to Dominic. He 600 00:31:41.799 --> 00:31:43.599 has a comment. Go ahead, Dominic. I don't know what 601 00:31:43.599 --> 00:31:44.960 this comment is about. Go ahead. 602 00:31:45.880 --> 00:31:48.920 I don't have any comments about you. You must be famous. 603 00:31:49.039 --> 00:31:51.640 I got people saying, wait a minute, Martin. 604 00:31:52.480 --> 00:31:55.680 Yeah, wait a minute. Are you the world famous Dominic 605 00:31:55.839 --> 00:31:57.680 of sausage and peppers? 606 00:31:58.720 --> 00:32:01.880 You got it, Dominy. 607 00:32:02.119 --> 00:32:04.319 I thought you were on death Sora a few times. 608 00:32:05.200 --> 00:32:07.039 Yeah, well I'm getting there. 609 00:32:09.079 --> 00:32:09.559 My god. 610 00:32:09.720 --> 00:32:13.480 Man, No, seriously, you had some ups and downs. Brother, 611 00:32:13.559 --> 00:32:14.200 How are you doing? 612 00:32:15.880 --> 00:32:18.119 I'm just hanging in there and listening to you. 613 00:32:20.079 --> 00:32:22.799 Back in the day, Mark he would drop by sausage 614 00:32:22.799 --> 00:32:27.240 and peppers right to the studio and yep, man, you 615 00:32:27.519 --> 00:32:31.880 make some good sausage and peppers. Oh yeah, oh yeah. 616 00:32:31.920 --> 00:32:33.640 So what happened to those good old days? 617 00:32:33.880 --> 00:32:35.559 Yeah? 618 00:32:35.799 --> 00:32:39.559 Yeah, they can't be gone. They can't be gone forever. 619 00:32:39.880 --> 00:32:40.960 They still make sausages. 620 00:32:42.000 --> 00:32:46.799 What are you doing these days, sir, I'm just ticking 621 00:32:46.880 --> 00:32:51.400 up a lot of the ear. So where do you 622 00:32:51.440 --> 00:32:52.319 hang out at that bar? 623 00:32:52.440 --> 00:32:52.599 Si? 624 00:32:53.759 --> 00:32:53.920 Ah? 625 00:32:54.119 --> 00:32:55.799 That bar has been gone? 626 00:32:56.400 --> 00:33:00.200 What bar was it? I'm curious, Old Mill. It would. 627 00:33:02.240 --> 00:33:03.359 Jo restaurant? 628 00:33:03.880 --> 00:33:06.200 Huh in Littleton? 629 00:33:06.319 --> 00:33:06.559 Right? 630 00:33:06.960 --> 00:33:09.640 I love sausage and peppers, you know, you know, for 631 00:33:09.759 --> 00:33:13.559 a cheap dish years ago, believe it or not, listen 632 00:33:13.559 --> 00:33:17.160 to this Applebee's had a sausage and peppers served on 633 00:33:17.200 --> 00:33:20.400 a skillet about twenty years ago for under ten bucks. 634 00:33:20.400 --> 00:33:23.640 It was just delicious. I'm sure it's nothing compared to his. 635 00:33:23.759 --> 00:33:26.400 But you just can't go to a restaurant anymore and 636 00:33:26.440 --> 00:33:31.559 get sausage and peppers. Now you can. Actually, there are 637 00:33:31.599 --> 00:33:34.400 some that Mark that have them as appetizers. Actually, there 638 00:33:34.440 --> 00:33:34.759 are some. 639 00:33:35.079 --> 00:33:37.039 Get them as the main course. 640 00:33:38.599 --> 00:33:44.359 Yeah, Gaitanos, of course. Viali on Colorado Boulevard. Viali is 641 00:33:44.400 --> 00:33:48.440 a small Italian place. Again, it's not like right home 642 00:33:48.480 --> 00:33:51.400 to Mama about Italian, but it's damn good and it's 643 00:33:52.519 --> 00:33:56.960 they have they have sausage and peppers, really good, really good, 644 00:33:57.000 --> 00:34:00.599 and it's an appetizer, but it is hard. 645 00:34:01.559 --> 00:34:01.759 Yes. 646 00:34:01.839 --> 00:34:04.640 The best those you can get is Caninos. 647 00:34:04.920 --> 00:34:05.880 It's here in Denver. 648 00:34:06.200 --> 00:34:10.599 Yeah, I'm training to go to a local family, a 649 00:34:10.719 --> 00:34:13.840 local family, and you get to see how the sausage 650 00:34:13.960 --> 00:34:18.199 is made. Yeah, I'm telling you. 651 00:34:17.000 --> 00:34:18.639 You know what. 652 00:34:19.519 --> 00:34:22.719 You listen, take care of yourself, brother, and and uh, 653 00:34:22.760 --> 00:34:25.360 don't do anything drastic without letting me know. I like, 654 00:34:25.400 --> 00:34:28.159 if you're getting sick, call me. I'm just kidding you 655 00:34:28.239 --> 00:34:28.800 sound good. 656 00:34:29.760 --> 00:34:31.239 Do anything drastic? What do? 657 00:34:31.559 --> 00:34:32.239 What does that mean? 658 00:34:32.320 --> 00:34:33.440 Don't name it after you? 659 00:34:35.079 --> 00:34:39.000 Yes, exactly, all right? Three O three seven one three 660 00:34:39.079 --> 00:34:41.880 eight two five five. Mark has a car warranty issue. 661 00:34:41.880 --> 00:34:43.719 We'll start with you right now. Mark, go ahead. What's 662 00:34:43.719 --> 00:34:44.599 the issue? 663 00:34:45.239 --> 00:34:48.719 Yeah, Hi, Tom and Mark. Yeah, I've got a new 664 00:34:48.840 --> 00:34:54.679 BMW X three and uh, the parking sensor stopped working 665 00:34:56.039 --> 00:34:59.280 and I brought it in they said they found a 666 00:34:59.320 --> 00:35:03.639 tiny part in the censor and they consider that road 667 00:35:03.719 --> 00:35:05.559 damage and they won't cover it in an. 668 00:35:05.400 --> 00:35:08.519 Organ They suck. I'll leave it. Okay, you hold on, 669 00:35:09.199 --> 00:35:11.559 believe it or not it has something similar. Hang on. 670 00:35:11.760 --> 00:35:14.320 I'm Tom Martino. We'll talk about that in more three 671 00:35:14.400 --> 00:35:16.480 oh three seven one three talks seven or three two 672 00:35:16.480 --> 00:35:19.400 five five. And I like him because he addressed us properly. 673 00:35:19.719 --> 00:35:23.519 Tom and Mark More coming up. Go with a sure 674 00:35:23.599 --> 00:35:27.039 thing Denver's Best roofer Excel Roofing dot com. You don't 675 00:35:27.039 --> 00:35:33.079 pay a cent until you're contenth time for an insurance 676 00:35:33.159 --> 00:35:36.880 check up free, no obligation. In comparison, call Compass Insurance 677 00:35:37.000 --> 00:35:40.039 paying too much your coverage at dozens of insurance companies 678 00:35:40.119 --> 00:35:42.159 find out now three oh three, seven to seven to 679 00:35:42.199 --> 00:35:44.920 one help. You'll think you're his only customer when you 680 00:35:45.039 --> 00:35:47.480 choose Frank durand the real estate Man dot com to 681 00:35:47.559 --> 00:35:50.760 list your home with Remax Alliance three oh three nine 682 00:35:50.800 --> 00:35:56.840 two zero sixteen twenty two. 683 00:36:00.159 --> 00:36:03.159 You need advice so you don't have. 684 00:36:05.320 --> 00:36:06.119 Come running. 685 00:36:06.320 --> 00:36:07.760 Just as fast as we can. 686 00:36:09.000 --> 00:36:10.320 Shooter's gonna help. 687 00:36:10.599 --> 00:36:16.679 Come man, this is the Troubleshooter Show. No Tom Martino. 688 00:36:18.079 --> 00:36:20.880 Hey, I'm Tom Martino, you're a troubleshooter three oh three 689 00:36:21.039 --> 00:36:24.360 seven one three talk seven one three eight two five five. 690 00:36:24.840 --> 00:36:27.440 Here to help you anyway we can to solve problems, 691 00:36:27.480 --> 00:36:29.719 ask questions, say can plays make your life a little easier. 692 00:36:29.880 --> 00:36:33.519 In addition, of course to the festivities here on KHOW 693 00:36:33.760 --> 00:36:37.199 our flagship station from iHeart and then the iHeart Radio 694 00:36:37.199 --> 00:36:41.400 WAP all over the country and our affiliations in Colorado 695 00:36:41.440 --> 00:36:46.000 Springs with care too. And we also have YouTube, and 696 00:36:46.079 --> 00:36:51.320 we stream to YouTube and then downloads all platforms, thousands 697 00:36:51.360 --> 00:36:54.880 and thousands and thousands of downloads, so you're listening to 698 00:36:54.920 --> 00:36:58.079 these at different times. I urge you, if you ever 699 00:36:58.119 --> 00:37:00.119 want to know the follow up of a case to call. 700 00:37:00.719 --> 00:37:03.400 We had one situation where it started out with the 701 00:37:04.119 --> 00:37:07.480 contractor being pretty bad. Turned out the contractor wasn't that bad. 702 00:37:07.840 --> 00:37:10.880 The person on the on the stream or the download 703 00:37:10.920 --> 00:37:13.320 didn't hear the follow up. So always ask if you 704 00:37:13.360 --> 00:37:15.320 ever want to know, Hey, whatever happened with this or that. 705 00:37:15.519 --> 00:37:17.639 I know a lot of you listening right now. For example, 706 00:37:17.880 --> 00:37:20.119 we'll be on a treadmill and it'll be at ten 707 00:37:20.159 --> 00:37:22.360 at night or at six in the morning. Some people 708 00:37:22.400 --> 00:37:25.079 actually listen and I put them to sleep. I don't 709 00:37:25.079 --> 00:37:26.559 know what the hell that means that should be good 710 00:37:26.639 --> 00:37:29.880 or bad, But anyway, I have people listening from Alaska, Sitka. 711 00:37:30.119 --> 00:37:34.320 I have people listening from a small fishing village out there, 712 00:37:34.360 --> 00:37:37.280 and then I have people listening from all over. Mark, 713 00:37:37.360 --> 00:37:39.920 we get emails from all over, don't we It's fun, yep. 714 00:37:40.159 --> 00:37:43.480 And so I want to send some swag to the 715 00:37:43.960 --> 00:37:48.559 furthest regions of our listeners. So please text me and 716 00:37:48.960 --> 00:37:54.039 text me on my Google phone seven four seven nine 717 00:37:52.800 --> 00:37:57.320 nine fifty two. I want to I want to go 718 00:37:57.400 --> 00:38:00.239 back to this consumer thing after I take Mark's been 719 00:38:00.239 --> 00:38:03.519 waiting patiently, and then I'll go back. And I talked 720 00:38:03.519 --> 00:38:07.000 to the garage off the air to just settle down 721 00:38:07.039 --> 00:38:08.599 the temp a little and just talk to him off 722 00:38:08.639 --> 00:38:11.239 the air and just really get his side of the story. 723 00:38:12.079 --> 00:38:15.920 And again I think there is a lack of communication 724 00:38:16.119 --> 00:38:19.800 and understanding here. I do not believe a ripoffice happening. 725 00:38:19.840 --> 00:38:22.000 I just don't believe it. Now. If I did, I 726 00:38:22.000 --> 00:38:24.119 would say it. There's no reason for me not to. 727 00:38:24.840 --> 00:38:29.599 I don't know this person from Adam. Now, Mark, you 728 00:38:29.679 --> 00:38:32.840 were talking about a car warranty issue, a Beamer X 729 00:38:32.920 --> 00:38:36.440 three with a parking sensor that stopped working. I have 730 00:38:36.480 --> 00:38:39.719 a Beamer X seven. It's just a They're all the same, 731 00:38:39.760 --> 00:38:43.280 they just have different sizes. And by the way, the seven, 732 00:38:43.440 --> 00:38:46.199 the seven was way too useless and big. I mean 733 00:38:46.239 --> 00:38:49.199 it is, it's so big. I love it, but it's big. 734 00:38:49.280 --> 00:38:52.880 I never needed it. The M fifty I had a loaner, 735 00:38:53.320 --> 00:38:57.360 the X three loaner. What a perfect vehicle, you know. 736 00:38:57.599 --> 00:39:02.639 I mean it's a perfect vehicle. So what year is yours? 737 00:39:03.239 --> 00:39:06.559 It's twenty twenty four. Last year it's M Series two. 738 00:39:06.719 --> 00:39:11.719 So it's sweet, it really is. I mean, I don't 739 00:39:11.719 --> 00:39:15.480 think people realize. Now, Kevin will tell you, yes, yes, Tom, 740 00:39:15.480 --> 00:39:18.159 You're gonna like it until it gets about fifty thousand 741 00:39:18.199 --> 00:39:18.800 miles on it. 742 00:39:18.880 --> 00:39:23.119 Then what happens, keV. Then it starts leaking everything everywhere. Yeah, 743 00:39:23.119 --> 00:39:24.199 it just starts adding those and. 744 00:39:24.239 --> 00:39:31.440 It's very expensive to maintain. Yep, So listen, mark this 745 00:39:31.639 --> 00:39:37.920 parking sensor. Under warranty. All things are covered under warranty 746 00:39:37.960 --> 00:39:41.599 that are covered under warranty, except if there is any 747 00:39:41.719 --> 00:39:44.840 kind of external damage. That's what they're trying to say 748 00:39:44.840 --> 00:39:50.280 about your censor. How did they say it happened? 749 00:39:50.559 --> 00:39:53.840 Well, I looked at it. You know, the message comes 750 00:39:53.880 --> 00:39:56.159 down and says clean, you know dirty, sense that clean. 751 00:39:56.800 --> 00:39:59.679 I've cleaned that. I looked at it with no physical 752 00:39:59.760 --> 00:40:00.960 dam as. You can't say, how do. 753 00:40:00.920 --> 00:40:03.760 You clean a sensor? Is it you're talking about like 754 00:40:03.840 --> 00:40:12.079 the round circle? That little round Yeah, and now it 755 00:40:12.119 --> 00:40:12.960 won't calibrate. 756 00:40:14.719 --> 00:40:18.280 Yeah, well it won't work. They say it's dirty, it 757 00:40:18.320 --> 00:40:18.960 doesn't function. 758 00:40:21.760 --> 00:40:27.519 Well, wh're they're sealed? Yeah, so where did the dirt go? 759 00:40:27.840 --> 00:40:31.119 You know, use caution, use caution when backing up because 760 00:40:31.760 --> 00:40:34.079 the parking assist is not active. 761 00:40:35.760 --> 00:40:38.840 Mark. What I'm asking you is this If they say 762 00:40:38.840 --> 00:40:46.360 there's a spec in there, they're sealed plastic units. Kevin, 763 00:40:46.440 --> 00:40:48.360 help me describe it. 764 00:40:48.360 --> 00:40:52.239 It's a sensor. It's a mini light bulb if you will. 765 00:40:53.480 --> 00:40:56.760 And and the only place specs can get her on 766 00:40:56.800 --> 00:41:00.639 the outside. Are they saying it damaged the lens? 767 00:41:03.400 --> 00:41:05.119 No, there's I mean, if you look at it, it's 768 00:41:05.159 --> 00:41:07.519 a circle and then there's like an inner circle and 769 00:41:07.559 --> 00:41:10.960 there is like a gap between two little pieces. I'm 770 00:41:11.000 --> 00:41:15.280 assuming they're saying a little rock up between those two pieces, 771 00:41:15.320 --> 00:41:17.760 and that's what's bothering the sun. 772 00:41:17.960 --> 00:41:21.119 They're sealed. Are they more on? By the way, have 773 00:41:21.239 --> 00:41:23.920 you tried spraying it with anything like alcohol or duh? 774 00:41:24.679 --> 00:41:28.840 W it looks yeah, did you spray it? 775 00:41:28.960 --> 00:41:29.039 No? 776 00:41:29.159 --> 00:41:31.239 But did you spray it or air? Put a lot 777 00:41:31.280 --> 00:41:33.320 of air in there and then spray it with like 778 00:41:33.360 --> 00:41:37.360 a contact cleaner. I mean you might want to try that. 779 00:41:37.440 --> 00:41:39.800 But by how much is this repair going to cost? 780 00:41:41.679 --> 00:41:45.519 Originally they said nine dollars and then they I think 781 00:41:45.519 --> 00:41:48.360 they took off the diagnostics and they said, okay, maybe six. 782 00:41:48.239 --> 00:41:52.320 Hundred dollars and which BM which dealer is this? 783 00:41:54.119 --> 00:41:56.599 It's humped in Highlands Ranch. I'm about to head there. 784 00:41:56.679 --> 00:41:57.960 Yeah, pick it up. 785 00:41:58.519 --> 00:42:02.119 Yeah, okay, So you're not getting it fixed, right, or 786 00:42:02.159 --> 00:42:04.000 you did well? 787 00:42:04.079 --> 00:42:05.280 I think they already fixed it. 788 00:42:05.400 --> 00:42:11.000 Yeah, Well that's because I think I did you ask 789 00:42:11.000 --> 00:42:11.800 for the old part. 790 00:42:13.239 --> 00:42:14.119 I'm going to. 791 00:42:15.840 --> 00:42:19.159 Well, it's too late. They don't have to give it 792 00:42:19.199 --> 00:42:21.119 to you. You have to ask for it before. 793 00:42:22.119 --> 00:42:22.320 Yeah. 794 00:42:22.400 --> 00:42:24.360 I think I'm hoping they'll give it to you if 795 00:42:24.400 --> 00:42:25.159 they can give me that. 796 00:42:25.440 --> 00:42:28.000 Yeah, I'll ask them now. From now on, if you 797 00:42:28.000 --> 00:42:33.880 don't want these issues, go to Sonic the Sonic. Hey, 798 00:42:33.880 --> 00:42:37.000 I'm telling you, they're good people. Downtown Denver, they call it. 799 00:42:37.000 --> 00:42:39.760 It's on Colorado Boulevard. Have you seen them? 800 00:42:40.559 --> 00:42:42.199 Yes, I'm familiar with them. 801 00:42:42.199 --> 00:42:47.760 I actually a couple of good BMW places. But this 802 00:42:47.920 --> 00:42:50.159 is warranty, you know, it's like it should be warranty, 803 00:42:50.360 --> 00:42:51.639 so you have to go to the dealer. 804 00:42:53.159 --> 00:42:55.320 No, I get it. That's why I'm telling you about Sonic. 805 00:42:55.599 --> 00:42:59.280 Let me explain something about Shamp. God is so sad 806 00:43:00.039 --> 00:43:03.000 Ump was a good dealer. Lisa Schamp took it over 807 00:43:03.039 --> 00:43:08.039 from her dad, but it went to hell. Her son 808 00:43:08.639 --> 00:43:14.199 is an idiot. He's an idiot and basically ran the 809 00:43:14.239 --> 00:43:16.280 place into the ground in my opinion, when it comes 810 00:43:16.280 --> 00:43:19.920 to customer service and sales. So I know you thought, well, 811 00:43:19.960 --> 00:43:23.440 I'm going to a well established shop dealer. What you're 812 00:43:23.480 --> 00:43:28.880 going to is trash and it's too bad. And that 813 00:43:28.960 --> 00:43:31.760 goes for all the shop dealers. We get a lot 814 00:43:31.800 --> 00:43:35.320 of complaints about Shamp. I could have predicted it with Shamp. 815 00:43:35.760 --> 00:43:38.400 And the kid doesn't know anything. I say, the kid, 816 00:43:38.440 --> 00:43:40.119 I don't even know how old he is right now. 817 00:43:40.559 --> 00:43:45.239 But nepotism doesn't always work, not always. In this case, 818 00:43:45.360 --> 00:43:49.519 it's a failure. Now, in some cases things actually get better. 819 00:43:50.679 --> 00:43:54.320 Leo Pain used to be a dealer, an old line dealer, 820 00:43:54.599 --> 00:43:58.840 Leo Pain. I used to call him jokingly Leo pain 821 00:43:58.960 --> 00:44:02.920 in the ass. And because every dealer he had was 822 00:44:02.920 --> 00:44:06.280 a pain in the ass, I had nicknames for every dealer. 823 00:44:07.159 --> 00:44:11.119 I remember Cherry Creek dodging the truth, and I remember 824 00:44:11.280 --> 00:44:14.760 Leo pain in the ass, and im I remind Doug 825 00:44:14.840 --> 00:44:18.920 spending your money. Who else was there? There were all kinds. 826 00:44:18.920 --> 00:44:21.920 I always had nicknames for him. But I will tell 827 00:44:21.960 --> 00:44:26.360 you this, as far as Cherry Creek, Dodge and and 828 00:44:26.440 --> 00:44:30.199 that family, that guy, uh, he actually turned out to 829 00:44:30.239 --> 00:44:32.519 be one of the better dealers. I'm telling you, Doug 830 00:44:32.559 --> 00:44:34.639 Morland actually turned out to be one of the deals better. 831 00:44:35.920 --> 00:44:39.239 He's straightforward, he takes care of problems. And uh, I 832 00:44:39.280 --> 00:44:41.840 think his brother works with him, right, Mark, does his 833 00:44:41.920 --> 00:44:47.159 brother work with him or anyway? So just learn how 834 00:44:47.199 --> 00:44:51.840 to park your car, say six hundred bucks? Yeah, okay, 835 00:44:51.880 --> 00:44:53.840 but if you if you owe, Mark's not in the seat. 836 00:44:53.880 --> 00:44:56.639 That's why you didn't answer. But here here's the bottom line. 837 00:44:57.159 --> 00:45:01.079 If you if you don't, if you if you shouldn't 838 00:45:01.079 --> 00:45:02.599 pay for it, you shouldn't pay for it. So when 839 00:45:02.639 --> 00:45:05.280 you get that old part hey, Kevin, are you buying 840 00:45:05.320 --> 00:45:06.000 that particle? 841 00:45:06.079 --> 00:45:06.280 Bit? 842 00:45:06.480 --> 00:45:11.320 I mean, obviously they don't go bad. They just don't 843 00:45:11.320 --> 00:45:11.880 go bad. 844 00:45:12.480 --> 00:45:15.079 But I can't see anything hitting it where they're mounted. 845 00:45:15.119 --> 00:45:16.760 I mean, that would be like a one in a 846 00:45:16.800 --> 00:45:17.760 million shot. 847 00:45:17.840 --> 00:45:22.239 You know, or getting in between the two. I don't 848 00:45:22.280 --> 00:45:25.360 even think there are two layers. Yeah, like Mark, when 849 00:45:25.400 --> 00:45:27.880 you say you look inside it and you see an 850 00:45:27.880 --> 00:45:30.679 outer circle in an inner circle, can you take like, 851 00:45:30.800 --> 00:45:35.360 let's say, a razor blade and feel a little crack there, 852 00:45:35.440 --> 00:45:37.960 like like in other words, are they two pieces? 853 00:45:38.800 --> 00:45:43.760 Yeah, it's kind of like there's a gromet and there's 854 00:45:43.840 --> 00:45:44.920 like an inner piece. 855 00:45:46.400 --> 00:45:46.599 You know. 856 00:45:46.639 --> 00:45:46.960 I haven't. 857 00:45:47.000 --> 00:45:49.480 I haven't seen what they said, you know, or where 858 00:45:49.519 --> 00:45:53.360 the particle might have been, but you know that's what 859 00:45:53.400 --> 00:45:56.760 they're blaming it on that, And it's almost you know, 860 00:45:57.000 --> 00:45:59.480 I guess I could see if a rock hit it 861 00:45:59.559 --> 00:46:02.880 and that dented the sensor or something like that, then yeah, 862 00:46:02.880 --> 00:46:06.559 I understand that's broad damage. But you know, just some 863 00:46:06.639 --> 00:46:08.519 little particle that got stuck in there. 864 00:46:08.559 --> 00:46:11.679 That's I'm going to tell you something. I'm going to 865 00:46:11.679 --> 00:46:16.239 tell you something that's going to be really enlightening. So 866 00:46:16.280 --> 00:46:19.000 they're saying it's not warranty, right, so that means that 867 00:46:19.039 --> 00:46:22.719 you're going to pay for it. How much you want 868 00:46:22.719 --> 00:46:25.519 to bet that is run through as a warranty item 869 00:46:25.559 --> 00:46:30.559 and they still get paid for it. That's just my 870 00:46:30.679 --> 00:46:33.440 evil self thinking that I said how much you want 871 00:46:33.440 --> 00:46:35.440 to bet. I didn't say it's going to happen. This 872 00:46:35.519 --> 00:46:36.800 is my evil self thinking. 873 00:46:38.199 --> 00:46:38.480 Now. 874 00:46:38.760 --> 00:46:41.360 The way that works is by emitting a sound frequency 875 00:46:42.239 --> 00:46:44.760 from a small I'm reading this obviously it's not coming 876 00:46:44.800 --> 00:46:48.199 out of my head, a small transducer in the bumper. 877 00:46:48.280 --> 00:46:51.559 Now listen. This is specifically on the X three, which 878 00:46:51.599 --> 00:46:56.960 then bounce off nearby objects and detected by the same transducer. 879 00:46:57.119 --> 00:47:01.480 So it's a bounce back, which means a particle would 880 00:47:01.480 --> 00:47:05.400 have unless it's bouncing off the particle within it. They're 881 00:47:05.440 --> 00:47:08.519 full of crap, is what I'm saying. So it's not visual, 882 00:47:09.159 --> 00:47:14.960 it's it's sound. It emits a sound wave, sound waves. 883 00:47:15.280 --> 00:47:18.280 That's one of the reasons they use ultrasound when they're 884 00:47:18.280 --> 00:47:23.000 doing imaging on people, because it's not affected like some 885 00:47:23.039 --> 00:47:26.360 of the other waves are affected. So you might want 886 00:47:26.400 --> 00:47:29.519 to tell them you know about that. Tell me, Explain 887 00:47:29.599 --> 00:47:33.079 to me how a particle can block an ultrasound wave. 888 00:47:33.639 --> 00:47:37.119 Ask him that an ultrasonic wave. Why don't you ask him? 889 00:47:37.440 --> 00:47:40.679 I would really talk to the service manager, did you. 890 00:47:41.559 --> 00:47:42.320 Yeah, I will. 891 00:47:42.440 --> 00:47:44.000 You know, I'm on my way there. 892 00:47:44.320 --> 00:47:47.000 In fact, if you want, I wouldn't mind having one 893 00:47:47.039 --> 00:47:51.679 of our peeps call right now, like having Deputy D 894 00:47:51.800 --> 00:47:56.159 or deputy doc right now and say, explain to us 895 00:47:57.000 --> 00:48:00.079 how an ultrasound technology says. We have somebody in the 896 00:48:00.079 --> 00:48:03.639 studios and all, who's an auto guy who says the 897 00:48:03.760 --> 00:48:07.639 chances of that? And and and Kevin, Not only would 898 00:48:07.639 --> 00:48:09.079 it have to be a spec it would have to 899 00:48:09.119 --> 00:48:12.440 be big enough to block an ultrasound wave. 900 00:48:12.679 --> 00:48:14.239 Well, if it was big enough to let that in 901 00:48:14.400 --> 00:48:17.039 to the me, that's the defect in the part it 902 00:48:17.039 --> 00:48:17.440 should be. 903 00:48:17.440 --> 00:48:21.079 And just so other people know, this the way ultrasound 904 00:48:21.119 --> 00:48:24.159 works and the way anything works, and not anything but 905 00:48:24.239 --> 00:48:32.239 things like this. Ultrasound sends out sound waves in a pattern. Okay, now, 906 00:48:32.719 --> 00:48:35.280 if one of those waves, it sends out more than one. 907 00:48:35.639 --> 00:48:38.920 An ultrasound sends out more than just one wave. When 908 00:48:39.000 --> 00:48:42.159 it's when one of them is blocked, the other ones 909 00:48:42.239 --> 00:48:45.599 go through and they do a mini Some of these 910 00:48:45.679 --> 00:48:49.360 ultrasounds have what's called a it's a mini majority report. 911 00:48:50.320 --> 00:48:54.679 What that is is they take the whole of the 912 00:48:54.719 --> 00:49:00.480 waves and read the majority. So even if there was 913 00:49:00.519 --> 00:49:06.440 a particle that could block a sound wave, it's not 914 00:49:06.480 --> 00:49:10.639 going to block all of them. So I don't get 915 00:49:10.679 --> 00:49:13.840 what they're saying. I just don't get what they're saying, Kevin. 916 00:49:13.880 --> 00:49:18.119 Can you think we're a particle really truly could totally 917 00:49:18.199 --> 00:49:22.000 block an ultrasound sensor and then the other sensors don't 918 00:49:22.000 --> 00:49:24.960 work either, you're saying, is that right? Well, I don't know. 919 00:49:25.480 --> 00:49:28.159 They said it was probably the frontmost sensor. There's a 920 00:49:28.199 --> 00:49:29.760 whole bunch of sensors on there. 921 00:49:30.719 --> 00:49:33.360 But why would that shut down your rear sensor? Why 922 00:49:33.360 --> 00:49:35.039 would it shut down your rear sensor? 923 00:49:35.039 --> 00:49:35.400 Everything? 924 00:49:35.840 --> 00:49:37.920 I think once one of them goes out, they don't 925 00:49:37.960 --> 00:49:38.840 trust any of them. 926 00:49:40.039 --> 00:49:42.000 That's not true at all. And you know how I 927 00:49:42.039 --> 00:49:45.519 know that take your tire sensors. One can go out, 928 00:49:45.559 --> 00:49:46.599 you'll still have the others. 929 00:49:46.880 --> 00:49:47.480 That's true. 930 00:49:48.119 --> 00:49:50.519 And if I could, by the way, order a car 931 00:49:50.639 --> 00:49:54.639 without tire sensors, I would do it every time. I 932 00:49:54.800 --> 00:49:58.159 like the parking sensor, especially for my I'm not going 933 00:49:58.239 --> 00:50:00.000 to say it. Never mind, I almost got in trouble. 934 00:50:00.039 --> 00:50:02.280 I'm not going to say I like the parking sensor, 935 00:50:03.360 --> 00:50:06.599 and it can preserve wheels and it can preserve all 936 00:50:06.679 --> 00:50:12.000 kinds of tire rashes. But in any case, d do 937 00:50:12.039 --> 00:50:14.639 you mind talk to him? Find out who the service 938 00:50:14.880 --> 00:50:16.920 Just say, I'm out of curiosity. We want to know 939 00:50:16.960 --> 00:50:20.679 how these ultrasound waves can be blocked since it's not 940 00:50:20.719 --> 00:50:23.920 a visual sensor. Just see what they say. I'd like 941 00:50:24.000 --> 00:50:27.039 to hear their explanation. I think this is just a 942 00:50:27.079 --> 00:50:28.440 way to go and call the station. 943 00:50:28.639 --> 00:50:31.840 Tom. 944 00:50:31.880 --> 00:50:35.320 Why, well, you said you want you want the service 945 00:50:35.360 --> 00:50:39.039 miner to explain it, so while just call ahead. Well, 946 00:50:40.280 --> 00:50:42.840 I'm saying call ahead so the guy and say, look, 947 00:50:42.880 --> 00:50:45.039 we just got a call and we're curious about this. 948 00:50:45.519 --> 00:50:47.480 You know, listen, doc, if you don't want to do it, 949 00:50:47.760 --> 00:50:50.519 could you do it? Somebody do it? Just just call ahead. 950 00:50:50.679 --> 00:50:53.880 I don't want to wait. I want to he gets there. 951 00:50:54.119 --> 00:50:56.239 They know that we're on the case. Three oh three 952 00:50:56.360 --> 00:50:58.800 seven to one three eight two. Did I take the 953 00:50:58.840 --> 00:51:06.320 fifteen break? I did. I'm surprised here, so I only 954 00:51:06.360 --> 00:51:12.079 have to I actually already took that fifteen break. No 955 00:51:12.159 --> 00:51:16.079 I didn't. Okay, if you say I did, I'm not 956 00:51:16.079 --> 00:51:21.440 gonna take a break. I didn't. I know, See I was, 957 00:51:21.760 --> 00:51:25.239 I was screwing up, all right, Hold on we're gonna 958 00:51:25.239 --> 00:51:27.920 talk and I'm gonna have a follow up on this. 959 00:51:28.280 --> 00:51:33.159 H James over at Nichols Automotive and how that went 960 00:51:33.239 --> 00:51:36.000 down his side of the story, his real side of 961 00:51:36.000 --> 00:51:39.840 the story, without painting him as a villain. More on 962 00:51:39.920 --> 00:51:42.400 that coming up on The Troubleshooter Show three oh three 963 00:51:42.480 --> 00:51:44.360 seven one three eight two five five By the way, 964 00:51:44.400 --> 00:51:48.920 eight eight eight Heating dot com high efficiency replacements at 965 00:51:48.960 --> 00:51:52.159 the best prices, and I mean that sincerely. You put 966 00:51:52.199 --> 00:51:54.400 him to the test. Now, that doesn't mean you have 967 00:51:54.440 --> 00:51:57.360 to have brand for brand and item number for item number. 968 00:51:57.719 --> 00:52:01.039 You mean if you get a multi stage ninety eight 969 00:52:01.079 --> 00:52:04.639 percent efficient unit and they can't beat the price they 970 00:52:04.679 --> 00:52:11.159 say they will eight eight eight Heating dot com, go 971 00:52:11.239 --> 00:52:14.960 with a sure thing Denver's best roofer Excel Roofing dot Com. 972 00:52:15.000 --> 00:52:20.639 You don't pay a cent until you're content of time 973 00:52:20.639 --> 00:52:23.960 for an insurance check up free no obligation comparison call 974 00:52:24.039 --> 00:52:27.360 Compass Insurance paying too much your coverage at dozens of 975 00:52:27.400 --> 00:52:30.039 insurance companies find out now three O three seven to 976 00:52:30.119 --> 00:52:32.920 seven to one. Help. You'll think you're his only customer 977 00:52:32.960 --> 00:52:35.199 when you choose Frank durand the Real Estate Man dot 978 00:52:35.239 --> 00:52:38.559 com to list your home with Remax Alliance three oh 979 00:52:38.599 --> 00:52:44.440 three nine two zero sixteen twenty two. Tom Martino here, 980 00:52:44.440 --> 00:52:46.880 Welcome three O three seven one three talks seven one 981 00:52:46.920 --> 00:52:52.199 three eight two five five Teresa, an issue with a shed? Teresa? 982 00:52:52.239 --> 00:52:55.719 What's going on? Hi? 983 00:52:56.320 --> 00:53:01.000 I was referred to you by my dennist because I've 984 00:53:01.000 --> 00:53:08.079 got a little bit of a problem. My son went 985 00:53:08.119 --> 00:53:14.760 into h a shed company there in Pueblo, West and 986 00:53:15.480 --> 00:53:20.440 it's a place where you buy shed and you own 987 00:53:20.559 --> 00:53:23.920 type of thing. Yeah, he went in there. 988 00:53:24.840 --> 00:53:26.400 Uh, he purchased the shed. 989 00:53:27.119 --> 00:53:28.480 What he thought, Okay, where? 990 00:53:28.519 --> 00:53:28.599 What? 991 00:53:28.679 --> 00:53:30.280 Which? What's the name of the company. 992 00:53:32.119 --> 00:53:37.000 It's a F G L l C. It's okay. 993 00:53:37.079 --> 00:53:40.440 And then okay, then what and this is a this 994 00:53:40.519 --> 00:53:42.840 is one of those big portable sheds, right like a 995 00:53:42.840 --> 00:53:43.440 tough shed. 996 00:53:45.039 --> 00:53:48.000 Yes, absolutely, so what okay? 997 00:53:48.039 --> 00:53:48.559 What happened? 998 00:53:48.599 --> 00:53:53.840 Then he went in and he was going to uh 999 00:53:54.199 --> 00:53:56.320 buy this shed to turn it into a tiny home. 1000 00:53:57.360 --> 00:53:59.320 He is, And when did you buy it? 1001 00:54:01.199 --> 00:54:09.719 In it's the search estate is uh in February of 1002 00:54:09.840 --> 00:54:10.400 last year. 1003 00:54:11.920 --> 00:54:15.119 Oh wait, February of last year. So okay, so we're 1004 00:54:15.159 --> 00:54:17.320 talking about a year ago basically. 1005 00:54:18.360 --> 00:54:21.599 Yes, but this has been a roller coaster ride for 1006 00:54:21.760 --> 00:54:23.719 me since that day, all right? 1007 00:54:24.519 --> 00:54:25.519 They okay? 1008 00:54:25.679 --> 00:54:28.679 And two where was he going to put the shed? 1009 00:54:28.760 --> 00:54:30.840 By the way, where was he going to put it on. 1010 00:54:32.480 --> 00:54:33.079 My property? 1011 00:54:34.320 --> 00:54:36.960 So okay, keep going. They got it. 1012 00:54:39.159 --> 00:54:43.480 So the Leland from the shed company, it's called Leland 1013 00:54:43.519 --> 00:54:46.119 Shed's in Pueblo West. From what I understand, I've never 1014 00:54:46.159 --> 00:54:49.400 been there and I live in the Hunt. 1015 00:54:49.880 --> 00:54:52.480 I thought you said it was ASG LLC. But Leland 1016 00:54:52.559 --> 00:54:55.719 Shed's Okay, got it. 1017 00:54:55.719 --> 00:55:00.000 It's a subsidiary company of AFT. It's a large company. 1018 00:55:00.000 --> 00:55:00.880 Okay, I got it. 1019 00:55:00.920 --> 00:55:03.079 Companies got it. 1020 00:55:03.199 --> 00:55:05.679 Yeah, he's a dealer for SG. Got it. So then 1021 00:55:05.760 --> 00:55:06.400 what happened? 1022 00:55:06.719 --> 00:55:11.960 Yeah, they came and they called me and to place 1023 00:55:12.000 --> 00:55:14.760 the shed on my property. They needed my permission because 1024 00:55:14.800 --> 00:55:19.639 I own the property. Right then, let that my son 1025 00:55:19.760 --> 00:55:25.960 was handicapped and he cannot read. He's on the spectrum. 1026 00:55:26.480 --> 00:55:30.880 So I double check with him and made sure. And 1027 00:55:31.159 --> 00:55:35.679 my exact words were, Look, I'm gonna pull alone. This 1028 00:55:35.800 --> 00:55:38.400 shed has nothing to do with me of this, then 1029 00:55:38.880 --> 00:55:41.159 I will agree to place it on my property for 1030 00:55:41.400 --> 00:55:41.800 my son. 1031 00:55:42.119 --> 00:55:45.559 Teresa, let me ask you, Teresa, Teresa, I need to 1032 00:55:45.559 --> 00:55:48.760 ask a bunch of questions. Okay, how old is your son? 1033 00:55:50.599 --> 00:55:53.800 My son is thirty eight this year. 1034 00:55:55.679 --> 00:55:58.199 Is he incompetent? Are you his guardian? 1035 00:56:00.119 --> 00:56:04.360 I am not his guardian. His girlfriend ten years is 1036 00:56:04.360 --> 00:56:05.840 his guardian. 1037 00:56:06.559 --> 00:56:09.800 He is so he literally has Wait a minute, he 1038 00:56:09.880 --> 00:56:13.239 literally has a guardianship. He is not independent. 1039 00:56:15.559 --> 00:56:20.360 No, they filed for a guardianship through Social Security. He 1040 00:56:20.480 --> 00:56:22.960 is on disability to Social Security. 1041 00:56:24.199 --> 00:56:29.000 And when was he declared? When was he declared a 1042 00:56:29.880 --> 00:56:30.960 ward of her. 1043 00:56:33.760 --> 00:56:36.159 I believe eight years ago? 1044 00:56:37.679 --> 00:56:41.960 Okay, Okay, so this is not recent, got it? So 1045 00:56:42.039 --> 00:56:44.639 he's not just you're not just making this up about 1046 00:56:44.639 --> 00:56:47.599 this purchase. But when he went there, would they have 1047 00:56:47.760 --> 00:56:49.960 known that? And I know that's a silly question, but 1048 00:56:50.639 --> 00:56:53.280 is well who was he with? Was he with his guardian? 1049 00:56:54.760 --> 00:56:55.719 It was with his guardian? 1050 00:56:57.559 --> 00:56:58.920 Okay? Did she sign? 1051 00:57:00.800 --> 00:57:04.920 Yes? And I informed them on the phone that he was. 1052 00:57:04.239 --> 00:57:07.320 Was I'm asking, I'm asking this question. I need an 1053 00:57:07.360 --> 00:57:11.480 answer to did she sign with him? 1054 00:57:13.840 --> 00:57:14.039 No? 1055 00:57:15.679 --> 00:57:18.719 He signed. But see that's where the problem. 1056 00:57:18.760 --> 00:57:23.480 What did she say? What did she say about it? Uh? 1057 00:57:24.519 --> 00:57:27.599 She was she went out to the car because of 1058 00:57:28.280 --> 00:57:29.199 what had happened. 1059 00:57:31.039 --> 00:57:33.400 They she the. 1060 00:57:35.079 --> 00:57:38.679 He could not sign anything. So what they did was 1061 00:57:38.920 --> 00:57:42.360 they put all my information on the contract. 1062 00:57:42.719 --> 00:57:46.360 Okay, Okay, Now, did they put your information on the 1063 00:57:46.440 --> 00:57:49.960 contract that day or did they put it on the 1064 00:57:50.000 --> 00:57:53.280 contract before delivery? When did they put information on the 1065 00:57:53.320 --> 00:57:54.599 contract about you. 1066 00:57:56.079 --> 00:57:57.679 That day? 1067 00:57:58.559 --> 00:58:09.000 So Wit that day? 1068 00:58:10.159 --> 00:58:15.320 Hello, I'm here, I'm listening you were talking. 1069 00:58:16.880 --> 00:58:22.280 Oh, they put all my social security, my address, my name. 1070 00:58:23.599 --> 00:58:25.480 They eventually sold the building to. 1071 00:58:25.519 --> 00:58:30.199 Me, but he signed his name on the phone hold 1072 00:58:30.280 --> 00:58:33.159 on Teresa when they sold the car. So back in 1073 00:58:33.320 --> 00:58:37.480 February of twenty twenty four, your son called you from 1074 00:58:37.519 --> 00:58:40.440 there and said, Mom, I'm buying a shed and they 1075 00:58:40.480 --> 00:58:41.400 need your information. 1076 00:58:43.400 --> 00:58:48.480 They need your permission to put it on your property. 1077 00:58:48.800 --> 00:58:53.480 I get that. But in essence, when you filled out 1078 00:58:53.480 --> 00:58:57.079 this information and gave them the information over the phone, 1079 00:58:57.360 --> 00:58:59.719 did you sign anything? 1080 00:59:01.559 --> 00:59:04.400 No? I did not give them any information over the phone. 1081 00:59:04.519 --> 00:59:08.039 I agreed to place the building on my property. They 1082 00:59:08.079 --> 00:59:09.639 said I needed to prove. 1083 00:59:09.519 --> 00:59:12.440 How did you? How did you agree to that? How 1084 00:59:12.480 --> 00:59:15.719 did you agree to that? Without giving them information? 1085 00:59:17.360 --> 00:59:22.119 I sent them a I emailed them a copy of 1086 00:59:22.360 --> 00:59:25.960 my driver's license to prove that I owned the property. 1087 00:59:26.920 --> 00:59:29.440 That's how they got all the information. 1088 00:59:31.360 --> 00:59:34.199 Okay, where was he living before this? Where was he 1089 00:59:34.280 --> 00:59:35.159 living before this? 1090 00:59:36.719 --> 00:59:37.480 Homeless? 1091 00:59:39.440 --> 00:59:44.320 Okay? So got it now. Listen, I need to speed 1092 00:59:44.360 --> 00:59:48.440 through some of this. And I'm not asking now remember this, 1093 00:59:48.800 --> 00:59:52.199 I'm not asking if you agree with what happened. I'm 1094 00:59:52.280 --> 00:59:57.079 asking if it did happen at any time, any time 1095 00:59:57.480 --> 01:00:01.800 at all, anytime when this company. Did you sign your 1096 01:00:01.880 --> 01:00:04.320 name to any document whatsoever? 1097 01:00:06.239 --> 01:00:11.559 I signed my name to a document that said the 1098 01:00:12.400 --> 01:00:16.480 shed was delivered to my property? Okay, the only thing 1099 01:00:16.519 --> 01:00:16.760 I know. 1100 01:00:18.480 --> 01:00:20.199 And do you have a copy of that document? 1101 01:00:21.639 --> 01:00:24.039 Yes, sir, I have a copy of the original contract. 1102 01:00:24.559 --> 01:00:24.800 See. 1103 01:00:24.840 --> 01:00:26.880 And the problem with it. 1104 01:00:26.719 --> 01:00:29.800 Is hold on, just wait, Teresa, Teresa on that on 1105 01:00:29.880 --> 01:00:33.880 that original contract, how was this paid. 1106 01:00:33.639 --> 01:00:40.639 For through my son's Social Security card? Well? 1107 01:00:40.679 --> 01:00:41.920 What do you what do you mean by that? How 1108 01:00:41.960 --> 01:00:44.360 much was the shed? How much was the shed? 1109 01:00:45.760 --> 01:00:48.559 The shed was seventeen thousand dollars? 1110 01:00:49.119 --> 01:00:50.880 He was Did he pay for it? 1111 01:00:50.960 --> 01:00:52.880 Did he pay for or finance it? 1112 01:00:54.760 --> 01:00:55.639 He financed it? 1113 01:00:57.719 --> 01:00:58.920 How much did he put down? 1114 01:01:01.760 --> 01:01:03.000 I have no idea. 1115 01:01:04.840 --> 01:01:08.000 And so he's making payments out of his Social. 1116 01:01:07.679 --> 01:01:12.880 Security yes, direct withdrawal. 1117 01:01:14.199 --> 01:01:19.960 Okay, okay, and he did that without his guardian signing. 1118 01:01:20.280 --> 01:01:21.280 He's not allowed to. 1119 01:01:23.719 --> 01:01:24.360 That's correct. 1120 01:01:25.679 --> 01:01:26.840 Well, then how did he do it? 1121 01:01:28.639 --> 01:01:31.480 I have no idea because now. 1122 01:01:33.159 --> 01:01:36.559 Wait, wait a minute. The answer is this. Let me 1123 01:01:36.599 --> 01:01:39.920 give you some answers, Teresa, because you're not really forthcoming, 1124 01:01:39.960 --> 01:01:42.039 and I know why because I'm interrupting you. But there's 1125 01:01:42.039 --> 01:01:45.000 a reason. I have a feeling that you're trying to 1126 01:01:45.039 --> 01:01:47.880 build the case. And I get you. You didn't sign 1127 01:01:47.920 --> 01:01:49.880 for it, you didn't want it, you didn't buy it. 1128 01:01:49.880 --> 01:01:53.440 They're holding you responsible. But here's the deal. There are 1129 01:01:53.599 --> 01:01:57.760 so many things that did not happen. For example, there 1130 01:01:57.840 --> 01:02:01.480 is no way he could finance this all zero. He 1131 01:02:01.599 --> 01:02:04.199 had no means to finance. And if he had a 1132 01:02:04.199 --> 01:02:08.239 Social Security check and made arrangements for direct withdrawal, he 1133 01:02:08.280 --> 01:02:11.639 can stop that immediately because they cannot tap his government 1134 01:02:11.760 --> 01:02:15.800 benefits and his guardian would have had to have signed 1135 01:02:16.079 --> 01:02:20.719 for it. Okay, So that is number one. Number two, 1136 01:02:21.159 --> 01:02:23.920 there is no way they would have left that building 1137 01:02:24.239 --> 01:02:29.280 on your property with just permission to deliver it. We're 1138 01:02:29.360 --> 01:02:34.000 going to find somewhere where you signed to purchase it. 1139 01:02:34.400 --> 01:02:36.840 I know you don't believe you did, but there is 1140 01:02:36.920 --> 01:02:39.679 no way that this company is going to leave a 1141 01:02:39.840 --> 01:02:45.440 seventeen thousand dollars shed financed by a disabled person on 1142 01:02:45.519 --> 01:02:51.199 Social Security in Pueblo, West without getting anything from you 1143 01:02:51.400 --> 01:02:58.679 as the owner. Well, then, so if you can give 1144 01:02:58.800 --> 01:03:03.039 us all of your paperwork, we would be happy to 1145 01:03:03.119 --> 01:03:06.239 help you. And your dentist probably told you that I 1146 01:03:06.280 --> 01:03:09.079 will be happy to help you. But I need to 1147 01:03:09.119 --> 01:03:13.639 make a difference between your impression of what happened and 1148 01:03:13.800 --> 01:03:18.639 what really happened. That's what I need to do, okay, 1149 01:03:18.800 --> 01:03:22.480 because your impression of what happened may not be what 1150 01:03:22.719 --> 01:03:26.480 really happened, and we need to get to the bottom 1151 01:03:26.519 --> 01:03:28.760 of it, and I want to, but we're not going 1152 01:03:28.840 --> 01:03:31.960 to do it in this phone conversation. We are going 1153 01:03:32.039 --> 01:03:36.000 to get all of the documentation, every single sheet that 1154 01:03:36.079 --> 01:03:36.480 you have. 1155 01:03:36.800 --> 01:03:42.880 Is that okay, that's absolutely fine. But the documentation, babe, 1156 01:03:44.079 --> 01:03:48.320 the contract, my son signed the contract with my information on. 1157 01:03:48.280 --> 01:03:54.519 It doesn't matter. That doesn't obligate you. That doesn't obligate you. 1158 01:03:55.800 --> 01:04:00.000 Bank said it did and they took me to court. 1159 01:04:00.400 --> 01:04:02.599 Well okay, well I guess you should have told me that. 1160 01:04:02.800 --> 01:04:05.719 Wait a minute, So did you get a judgment against you? 1161 01:04:08.280 --> 01:04:11.400 Yes, the the company. 1162 01:04:11.039 --> 01:04:15.079 Then Teresa, Teresa, I will guarantee you one thing. You 1163 01:04:15.280 --> 01:04:19.320 signed for it. I'll guarantee it you signed for it. 1164 01:04:19.400 --> 01:04:19.679 Teresa. 1165 01:04:19.800 --> 01:04:22.079 Did you go to court or was this a default judgment. 1166 01:04:22.760 --> 01:04:25.199 She went to Okay, that's good quick. 1167 01:04:26.480 --> 01:04:30.599 And the judge stated in the court I proved to him, 1168 01:04:30.679 --> 01:04:33.840 I did not sign this contract. This contract is not 1169 01:04:34.039 --> 01:04:37.480 even legal because it has my information all over it 1170 01:04:37.920 --> 01:04:40.920 and my son's signature. He cannot get the. 1171 01:04:40.960 --> 01:04:43.639 Judge ruled against you. Why did the judge rule against you? 1172 01:04:43.679 --> 01:04:45.679 I got to take a break. This is a mystery. 1173 01:04:45.840 --> 01:04:48.760 So she goes to court. A judge and a court 1174 01:04:48.760 --> 01:04:51.719 of law says you are responsible for this, and there 1175 01:04:51.800 --> 01:04:55.360 is nowhere anywhere that she signed for it. This is 1176 01:04:55.440 --> 01:04:58.400 the biggest mystery. So now I need the court case 1177 01:04:58.559 --> 01:05:01.199 number and the transcripts and then we'll look at it. 1178 01:05:01.239 --> 01:05:07.159 But Teresa, I don't think you truly understand what happened. 1179 01:05:07.320 --> 01:05:10.000 But there are ways out of it. That's the good news. 1180 01:05:10.239 --> 01:05:17.079 Hang on more coming up. Go with a sure thing 1181 01:05:17.199 --> 01:05:20.519 Denver's Best roofer Excel roofing dot com. You don't pay 1182 01:05:20.559 --> 01:05:26.639 a cent until you're content. Time for an insurance check 1183 01:05:26.719 --> 01:05:30.559 up free, no obligation. In comparison, call Compass insurance paying 1184 01:05:30.639 --> 01:05:33.679 too much your coverage at dozens of insurance companies find 1185 01:05:33.679 --> 01:05:36.039 out now three O three seven seven to one. Help 1186 01:05:36.199 --> 01:05:38.840 You'll think you're his only customer when you choose Frank 1187 01:05:38.920 --> 01:05:41.360 durand the real estate man dot Com to list your 1188 01:05:41.400 --> 01:05:44.559 home with Remax Alliance three oh three nine two zero 1189 01:05:44.639 --> 01:05:54.480 sixteen twenty two. Hi Tom Martino, your troubleshooter. I want 1190 01:05:54.480 --> 01:05:57.199 to recap this problem. I really want to recap what's 1191 01:05:57.239 --> 01:06:00.280 really happening here. Okay, now listen carefully, and I want 1192 01:06:00.280 --> 01:06:02.719 some opinions. And I want to know if somebody can. 1193 01:06:03.320 --> 01:06:05.559 We need to get the documents, Dee. I want you 1194 01:06:05.599 --> 01:06:09.360 to get these documents and parse through this. Her disabled son, 1195 01:06:09.480 --> 01:06:13.920 who has a guardian, bought a shed from Leland's Sheds 1196 01:06:13.960 --> 01:06:18.920 in February twenty twenty four for seventeen thousand. He made 1197 01:06:19.000 --> 01:06:24.920 arrangements for direct withdrawal from his Social Security check, even 1198 01:06:25.039 --> 01:06:31.039 though she claims his guardian never agreed to that. By 1199 01:06:31.079 --> 01:06:33.719 the way, his girlfriend has been his guardian for the 1200 01:06:33.760 --> 01:06:40.199 past eight years because he is legally incompetent. She said 1201 01:06:40.840 --> 01:06:44.719 they delivered the shed to her home and she signed 1202 01:06:45.400 --> 01:06:53.079 for delivery only for delivery, but Leland's contends she is 1203 01:06:53.159 --> 01:06:58.360 the actual purchaser. They even got a judgment against her 1204 01:06:58.800 --> 01:07:04.400 in court. Okay, now here's some quick questions, because I 1205 01:07:04.440 --> 01:07:07.440 know that's the story. How much is the judgment? 1206 01:07:09.880 --> 01:07:14.679 There was no judgment. It was I did not. I 1207 01:07:14.800 --> 01:07:18.280 filed for storage fees because the shed had been on 1208 01:07:18.280 --> 01:07:21.000 my property for nine months. The judge denied that. 1209 01:07:21.239 --> 01:07:24.519 Hold on they I thought you said before we went 1210 01:07:24.559 --> 01:07:26.360 to break you got to help me out here. Because 1211 01:07:26.400 --> 01:07:29.880 I'm confused. You said they got a judgment. So they 1212 01:07:29.920 --> 01:07:31.159 did not get a judgment. 1213 01:07:32.760 --> 01:07:36.320 They got the shed. They were to pick up the shed. 1214 01:07:37.840 --> 01:07:38.719 That was their judgment. 1215 01:07:38.800 --> 01:07:42.920 Okay, there was no other money due by your son 1216 01:07:43.039 --> 01:07:45.119 or you. 1217 01:07:45.119 --> 01:07:48.599 No, they tried to get me to pay attorney's fees and. 1218 01:07:50.119 --> 01:07:52.840 For Oh that's good, So you didn't really you didn't 1219 01:07:52.880 --> 01:07:56.119 really lose anything. You're right back to square one. 1220 01:07:56.840 --> 01:08:01.400 Uh no, sir, that's that's where it starts. Uh. They 1221 01:08:01.400 --> 01:08:04.239 were told to pick up the order from the judge 1222 01:08:04.400 --> 01:08:05.840 on August or. 1223 01:08:08.039 --> 01:08:10.239 The paperwork says on. 1224 01:08:11.760 --> 01:08:12.800 August twelfth. 1225 01:08:13.159 --> 01:08:17.720 They listen, Teresa, Teresa, they took you to court. Is 1226 01:08:17.760 --> 01:08:18.199 that right? 1227 01:08:19.760 --> 01:08:19.960 Yes? 1228 01:08:20.000 --> 01:08:20.359 They did. 1229 01:08:21.840 --> 01:08:24.439 What was the end result? Just get right to the 1230 01:08:24.560 --> 01:08:26.119 end result. What was the order? 1231 01:08:27.920 --> 01:08:30.960 The order was they had seven days to pick up 1232 01:08:31.000 --> 01:08:34.399 the shed. I was to remove all fencing and property 1233 01:08:34.800 --> 01:08:37.399 and I did so. They did not come pick up 1234 01:08:37.399 --> 01:08:41.640 the shed within that seven days. They showed up on 1235 01:08:41.960 --> 01:08:47.159 September fourth. At that time, the shed had been abandoned. 1236 01:08:47.239 --> 01:08:49.800 So I told them take me back to court and 1237 01:08:50.720 --> 01:08:55.319 I want storage fees. When they took me, uh, they 1238 01:08:55.319 --> 01:08:56.000 didn't take. 1239 01:08:58.960 --> 01:09:01.760 This story. Hold on. This story is going to be 1240 01:09:01.800 --> 01:09:04.840 a mini series on Netflix. Hang on for that or Hulu. 1241 01:09:05.079 --> 01:09:09.640 I'm gonna sell the rights. Hold go with a sure 1242 01:09:09.760 --> 01:09:13.199 thing Denver's Best roofer Excel Roofing dot com. You don't 1243 01:09:13.199 --> 01:09:19.239 pay a cent until you're content. Time for an insurance 1244 01:09:19.319 --> 01:09:23.399 check up free, no obligation comparison call Compass Insurance paying 1245 01:09:23.479 --> 01:09:26.520 too much your coverage at dozens of insurance companies find 1246 01:09:26.520 --> 01:09:28.880 out now three oh three, seven to seven to one help. 1247 01:09:29.039 --> 01:09:31.680 You'll think you're his only customer when you choose Frank 1248 01:09:31.760 --> 01:09:34.199 durand the real estate Man dot com to list your 1249 01:09:34.239 --> 01:09:37.399 home with Remax Alliance three oh three nine two zero 1250 01:09:37.479 --> 01:09:43.800 sixteen twenty two. Hi Tom Martino here, three oh three. Hey, 1251 01:09:43.800 --> 01:09:45.920 we're running out of time, okay, because we've had some 1252 01:09:46.319 --> 01:09:52.720 really really complicated calls here. But here's what I'm gonna do, Teresa. 1253 01:09:52.760 --> 01:09:54.479 I need to finish up. You need to finish up 1254 01:09:54.520 --> 01:09:56.840 real quick. What happened when they took you back to court? 1255 01:09:56.960 --> 01:09:57.960 What happened. 1256 01:10:00.000 --> 01:10:02.359 Did not go back to court. They went back to 1257 01:10:02.439 --> 01:10:07.199 court in Octa and got a order from the judge. 1258 01:10:07.960 --> 01:10:10.760 After they had abandoned the shed for seventy days, they 1259 01:10:10.800 --> 01:10:13.720 got an order from the judge to come and destroy 1260 01:10:13.800 --> 01:10:18.600 my property whichever way they wanted to to retrieve the shed. 1261 01:10:18.720 --> 01:10:21.159 And that was. They were supposed to be here again 1262 01:10:21.680 --> 01:10:26.000 on October twenty fifth. They missed that date, but the 1263 01:10:26.039 --> 01:10:30.720 sheriff showed up on October twenty eighth and beat me up. 1264 01:10:30.880 --> 01:10:33.359 They broke five of my ribs, knocked my teeth out, 1265 01:10:33.560 --> 01:10:34.680 and gave me a concussion. 1266 01:10:34.800 --> 01:10:38.680 Okay, Teresa, this is whey. This is honest to god. 1267 01:10:38.800 --> 01:10:42.000 This is truly a mini series on Hulu. Hang on 1268 01:10:42.399 --> 01:10:45.600 go with a sure thing Denvers Best Roofer, Excel roofing 1269 01:10:45.720 --> 01:10:48.359 dot Com. You don't pay a cent until you're content. 1270 01:10:51.720 --> 01:10:54.920 Time for an insurance check up, free, no obligation comparison 1271 01:10:55.039 --> 01:10:58.600 call Compass Insurance. Pay too much your coverage at dozens 1272 01:10:58.640 --> 01:11:00.960 of insurance companies. Find out out now three all three, 1273 01:11:01.119 --> 01:11:03.720 seven seven to one help. You'll think you're his only 1274 01:11:03.800 --> 01:11:06.279 customer when you choose Frank durand the real estate man 1275 01:11:06.319 --> 01:11:09.720 dot Com to list your home with Remax Alliance three 1276 01:11:09.800 --> 01:11:18.479 all three nine two zero sixteen twenty two. Yeah, ripped up. 1277 01:11:20.000 --> 01:11:26.560 News needs who you don't have? Come running just as 1278 01:11:26.640 --> 01:11:32.960 fast as we can. Show Shooter's gonna help Come Man. 1279 01:11:32.359 --> 01:11:38.760 Dix is the Troubleshooter Show. No Tom Martino, Hello. 1280 01:11:38.920 --> 01:11:42.079 Tom Martino here, Welcome to the show. We got some 1281 01:11:42.119 --> 01:11:45.399 lively calls that went on today and we got one 1282 01:11:45.439 --> 01:11:49.279 that we're I don't know, we'll continue with it. I 1283 01:11:49.319 --> 01:11:51.119 do want to help her, okay. I want to make 1284 01:11:51.119 --> 01:11:52.720 that clear to her if she's on the line. I 1285 01:11:52.760 --> 01:11:56.119 do want to help you. I really do. But you 1286 01:11:56.239 --> 01:11:58.479 have to admit this is the weirdest story and I'm 1287 01:11:58.479 --> 01:12:00.760 gonna recap it again. Now listen carefully. I'm going to 1288 01:12:00.800 --> 01:12:01.319 recap it. 1289 01:12:02.760 --> 01:12:03.079 Okay. 1290 01:12:03.159 --> 01:12:08.039 Her disabled son went to Leland's Sheds to buy a 1291 01:12:08.159 --> 01:12:11.319 shed to use as a tiny home because he disabled 1292 01:12:11.319 --> 01:12:15.119 it homeless. The purchase price was seventeen grand. He made 1293 01:12:15.199 --> 01:12:19.760 arrangements for direct withdrawal from a social securety check to 1294 01:12:19.880 --> 01:12:25.359 finance it, even though even though his guardian didn't agree 1295 01:12:25.399 --> 01:12:28.159 to it, and his girlfriend has been his guardian for 1296 01:12:28.199 --> 01:12:33.399 eight years Okay, now, I doubt that would ever happen. 1297 01:12:33.680 --> 01:12:42.119 Next the girlfriend, Oh, I'm sorry. Basically, then, Teresa says, 1298 01:12:43.039 --> 01:12:45.359 when they delivered the shed, they had her signed something 1299 01:12:46.000 --> 01:12:48.000 and she said it was just for delivery, but they 1300 01:12:48.000 --> 01:12:53.920 claimed she was the purchaser, so they took her to court. Now, Teresa, 1301 01:12:53.960 --> 01:12:56.159 one thing I don't understand. Why did they take you 1302 01:12:56.159 --> 01:12:58.560 to court the first time? Did your son not make payments? 1303 01:12:58.600 --> 01:13:00.680 What were they taking you to court the very first 1304 01:13:00.720 --> 01:13:01.119 time for? 1305 01:13:03.439 --> 01:13:06.399 Because the shed was in my name and I refused 1306 01:13:06.399 --> 01:13:07.479 to make payments on it. 1307 01:13:08.039 --> 01:13:10.720 And he was okay, got it all right, that's all Teresa, 1308 01:13:10.760 --> 01:13:13.840 This all I'm honest to God. Please just wait. So 1309 01:13:14.279 --> 01:13:16.359 they took her to court because she would not make 1310 01:13:16.359 --> 01:13:25.119 the payments. Okay, Now here's what happened after that. She 1311 01:13:25.439 --> 01:13:28.920 in court, the judge said, take the shed back and 1312 01:13:29.039 --> 01:13:32.720 let's undo this mess. They needed to pick it up 1313 01:13:32.760 --> 01:13:36.760 within a certain time amount of time or a certain 1314 01:13:36.800 --> 01:13:39.880 time frame. They did not pick it up as ordered 1315 01:13:39.880 --> 01:13:42.880 by the courts. So then she said, we'll screw you. 1316 01:13:42.960 --> 01:13:45.800 I'm not keeping my fence down and all that I want, 1317 01:13:46.239 --> 01:13:52.880 and I also want storage. Okay. They went back to 1318 01:13:52.960 --> 01:13:56.039 court and they got an order to pick it up again. 1319 01:13:57.640 --> 01:14:01.279 This time they came back with a share and she 1320 01:14:01.520 --> 01:14:06.479 said they beat her up. They broke her ribs, knocked 1321 01:14:06.479 --> 01:14:08.920 out her teeth and then take the story from there. 1322 01:14:08.960 --> 01:14:09.319 Then what. 1323 01:14:11.159 --> 01:14:14.239 They gave me a concussion, scarred up my arms and 1324 01:14:14.279 --> 01:14:18.560 bruised me up. I have videotapes of it all and 1325 01:14:18.880 --> 01:14:21.520 body cameras of it all. I went to court. 1326 01:14:21.680 --> 01:14:24.359 Now, did they do it because you were trying to 1327 01:14:24.399 --> 01:14:25.039 stop them? 1328 01:14:26.760 --> 01:14:27.079 Yes? 1329 01:14:28.880 --> 01:14:29.239 Okay. 1330 01:14:29.319 --> 01:14:30.439 They had no warrants, so. 1331 01:14:30.399 --> 01:14:33.680 You were resisting. You were resisting a warrant. You were 1332 01:14:33.720 --> 01:14:35.239 resisting it a court order? 1333 01:14:37.319 --> 01:14:39.079 Yes, because the court order. 1334 01:14:39.119 --> 01:14:42.399 Okay, Now, so then what happened? Keep going that well 1335 01:14:42.439 --> 01:14:44.560 you in your opinion, it wasn't go ahead, keep going. 1336 01:14:46.119 --> 01:14:52.640 They removed me, They took me to the hospital. They 1337 01:14:53.279 --> 01:14:58.600 arrested my disabled daughter, put her in a car, and left. 1338 01:14:58.720 --> 01:15:00.000 So your daughter's disable to. 1339 01:15:01.760 --> 01:15:03.800 Yes, they left, Tony. 1340 01:15:03.800 --> 01:15:07.319 Are her minor children disabled? Are they disabled? 1341 01:15:07.600 --> 01:15:09.000 No? No? 1342 01:15:09.159 --> 01:15:09.560 Okay? 1343 01:15:09.720 --> 01:15:10.159 What else? 1344 01:15:12.159 --> 01:15:15.640 They took down the fence, which was trespassing, and they 1345 01:15:15.960 --> 01:15:20.119 came onto the property, took the shed off the property, 1346 01:15:21.279 --> 01:15:24.239 come to the hospital, released me with a ticket, and 1347 01:15:24.319 --> 01:15:28.319 they released my daughter from the car. And then they 1348 01:15:28.399 --> 01:15:30.439 arrested me for a child abuse and neglect. 1349 01:15:32.640 --> 01:15:34.279 The child abuse and neglect how. 1350 01:15:36.199 --> 01:15:42.760 Because the children were because shed no, because they were 1351 01:15:42.840 --> 01:15:46.479 left on the property unintended from what I understand. 1352 01:15:48.439 --> 01:15:53.720 Yeah, that's not why. Listen, I know you want to Teresa. 1353 01:15:54.319 --> 01:15:56.000 If I'm going to help you, if we're going to 1354 01:15:56.039 --> 01:16:00.199 look into this, we need complete transparency. Now. It's it's 1355 01:16:00.199 --> 01:16:03.640 obvious if they sent you to the hospital and arrested 1356 01:16:03.680 --> 01:16:07.039 the mother and those two kids were left on the property, 1357 01:16:07.319 --> 01:16:10.359 it's pretty obvious they're not going to charge you for neglect. 1358 01:16:10.760 --> 01:16:13.359 So you're leaving out a part of the story and 1359 01:16:13.439 --> 01:16:15.479 later on we're gonna find out what it is after 1360 01:16:15.520 --> 01:16:19.319 you come clean. But but that's not why they arrested 1361 01:16:19.359 --> 01:16:22.560 you for neglect. That's not why. Okay, that's not why, 1362 01:16:22.720 --> 01:16:25.279 because they're the ones that put you in the hospital 1363 01:16:25.600 --> 01:16:28.399 and your daughter was arrested, and if those kids were 1364 01:16:28.479 --> 01:16:31.880 left there, the police aren't gonna say, oh, by the way, 1365 01:16:31.960 --> 01:16:35.119 you left your kids. Okay, it just doesn't make sense. 1366 01:16:35.359 --> 01:16:37.800 So don't try to get it to make sense, because 1367 01:16:37.840 --> 01:16:40.000 I'm not gonna believe it because that's what you're telling 1368 01:16:40.039 --> 01:16:40.920 us happened. 1369 01:16:40.640 --> 01:16:43.279 Right, It's all on video. 1370 01:16:43.359 --> 01:16:43.640 Tape. 1371 01:16:44.079 --> 01:16:45.079 I have it on video cap. 1372 01:16:45.159 --> 01:16:49.039 Okay, so so they knowingly, they knowingly took you to 1373 01:16:49.079 --> 01:16:52.239 the hospital and arrested the mother and left the kids 1374 01:16:52.239 --> 01:16:55.720 there and then charged you for leaving the kids there. 1375 01:16:57.079 --> 01:17:01.960 Oh, babe, the children were not were not my daughter's children. 1376 01:17:02.000 --> 01:17:03.279 They were my foster children. 1377 01:17:05.600 --> 01:17:08.720 And why did they if they were your foster children, 1378 01:17:09.479 --> 01:17:12.840 why did they charge you for leaving them? If you 1379 01:17:12.920 --> 01:17:13.680 were sent to the. 1380 01:17:13.560 --> 01:17:18.640 Hospital I had asked. I demanded from the cops before 1381 01:17:18.680 --> 01:17:21.520 they arrest me, that they have Department and Social Services 1382 01:17:21.560 --> 01:17:23.000 come and take custody. 1383 01:17:22.520 --> 01:17:23.119 Of the children. 1384 01:17:24.600 --> 01:17:25.560 And what happened then. 1385 01:17:26.960 --> 01:17:32.000 There was no caseworker available, so they removed the adults office, 1386 01:17:32.960 --> 01:17:36.159 they took the shed, They let the adults all go, 1387 01:17:37.319 --> 01:17:43.279 and they left. About a month later, I went to 1388 01:17:43.359 --> 01:17:46.000 court to file some paperwork and they arrested me for 1389 01:17:46.119 --> 01:17:47.199 child abuse and neglect. 1390 01:17:47.640 --> 01:17:50.439 And the date Okay, it had nothing. It had nothing 1391 01:17:50.479 --> 01:17:52.279 to do with that. It had nothing to do with 1392 01:17:52.319 --> 01:17:55.359 that day. It was the condition they found your foster children. 1393 01:17:55.560 --> 01:17:57.000 How old are your foster children? 1394 01:17:59.000 --> 01:18:03.960 Fourteen? And and she turned twelve? 1395 01:18:05.439 --> 01:18:08.119 Okay, Now how long have you had these foster children? 1396 01:18:09.439 --> 01:18:10.199 Eight years? 1397 01:18:11.920 --> 01:18:14.000 And tell me what they found wrong? With the kids. 1398 01:18:14.079 --> 01:18:15.439 Were they taken away from you? 1399 01:18:17.239 --> 01:18:20.560 I don't know. They arrested me, and the date of 1400 01:18:20.760 --> 01:18:24.000 the incident was the date that I got beat up. 1401 01:18:25.399 --> 01:18:28.359 Well, that was the day they discovered their condition. That 1402 01:18:28.520 --> 01:18:31.520 was the day they discovered their condition. Listen, Teresa, I 1403 01:18:31.600 --> 01:18:34.239 know you want to make it sound like they arrested you, 1404 01:18:34.359 --> 01:18:37.239 took you away, and then charged you for leaving them. 1405 01:18:37.479 --> 01:18:39.439 That's not what it was. I know that's what you 1406 01:18:39.560 --> 01:18:41.720 want us to believe, but that's not what it is. 1407 01:18:41.880 --> 01:18:46.000 When they examined those children, they were probably horrified by 1408 01:18:46.039 --> 01:18:50.239 something and they charged you. Where are those kids now? 1409 01:18:52.119 --> 01:18:57.279 The children saw social services. They came after I was 1410 01:18:57.319 --> 01:19:00.920 taken to the hospital. A caseworker came and she said 1411 01:19:01.600 --> 01:19:04.960 she told the cops that the boy was old enough 1412 01:19:05.000 --> 01:19:10.079 to monitor the girl. There was no obvious abuse or neglect, 1413 01:19:10.439 --> 01:19:13.239 so she refused to take custody of the children. 1414 01:19:13.880 --> 01:19:15.439 The children, Okay. 1415 01:19:15.199 --> 01:19:16.920 So where did they go? 1416 01:19:17.039 --> 01:19:17.199 Then? 1417 01:19:19.079 --> 01:19:22.880 They stayed here? Huh until a week later they ran 1418 01:19:22.960 --> 01:19:26.960 away from home. And when they ran away from home, 1419 01:19:28.279 --> 01:19:32.000 the placed with their biological mothers, and I was arrested 1420 01:19:32.039 --> 01:19:33.359 for child abuse and neglect. 1421 01:19:34.359 --> 01:19:37.319 Okay, so that's what happened. They ran away from home. 1422 01:19:37.600 --> 01:19:40.039 They went to their biological mom and they said, please 1423 01:19:40.079 --> 01:19:42.600 save us from this crazy lady. Whether you believe it 1424 01:19:42.680 --> 01:19:44.800 or not, that's what they did. That's why they arrested you. 1425 01:19:45.119 --> 01:19:48.720 So you see, now that's the more accurate rendition. They 1426 01:19:48.840 --> 01:19:51.399 ran away to their mom and said, please help us. 1427 01:19:51.920 --> 01:19:58.600 What specifically were the charges for. What are they saying 1428 01:19:59.039 --> 01:20:02.880 or what is the biological biological mom saying you did 1429 01:20:02.920 --> 01:20:04.239 to the foster children. 1430 01:20:06.359 --> 01:20:10.000 I'm not sure the date on the arrest. Warrant was 1431 01:20:10.079 --> 01:20:14.319 issued the day that October twenty eighth, the day that 1432 01:20:14.359 --> 01:20:17.039 they came to pick up the shed. I have not 1433 01:20:17.520 --> 01:20:23.520 understand that, so I don't know what was said or done. 1434 01:20:24.039 --> 01:20:27.479 But you do know that your foster children made claims 1435 01:20:27.479 --> 01:20:28.680 to their biological mother. 1436 01:20:31.399 --> 01:20:33.920 No, the report was made by the officer who beat 1437 01:20:33.960 --> 01:20:37.439 me up to directly to Department of Social Services. 1438 01:20:37.800 --> 01:20:41.199 So okay, report the arrest didn't come until your kids 1439 01:20:41.319 --> 01:20:43.760 ran away to their mom, and their mom is the 1440 01:20:43.760 --> 01:20:46.720 one that called the police. They backdated it, but I'll 1441 01:20:46.720 --> 01:20:49.079 bet you the mom is the one that made the 1442 01:20:49.079 --> 01:20:53.439 The biological mom is the one that made the report. 1443 01:20:55.000 --> 01:20:57.520 These kids went from the frying pan into the fire 1444 01:20:58.039 --> 01:20:59.640 and then back to the frying pan. 1445 01:21:00.159 --> 01:21:02.600 Teresa, when you were arrested, When you were arrested at 1446 01:21:02.600 --> 01:21:03.199 the wait. 1447 01:21:02.960 --> 01:21:05.760 Hold on before you go on, are those foster children 1448 01:21:06.119 --> 01:21:07.279 still in your custody? 1449 01:21:08.960 --> 01:21:09.399 Not at all. 1450 01:21:09.439 --> 01:21:13.479 They're with their mother, Praise Jesus. Okay, what were you 1451 01:21:13.520 --> 01:21:14.079 going to say to. 1452 01:21:14.079 --> 01:21:14.600 Me, Teresa? 1453 01:21:14.680 --> 01:21:17.920 When they arrested you at the courthouse and you said 1454 01:21:17.960 --> 01:21:20.239 you went there to file some paperwork. What was the 1455 01:21:20.319 --> 01:21:23.159 nature of the paperwork you were filing? And in what case? 1456 01:21:25.359 --> 01:21:29.159 I received the letter in the mail that stated Department 1457 01:21:29.199 --> 01:21:33.039 of Social Services had found me guilty of child abuse 1458 01:21:33.039 --> 01:21:35.399 and neglect and I had the right to an appeal, 1459 01:21:36.079 --> 01:21:40.520 So I went to the courthouse to appeal that, and 1460 01:21:41.279 --> 01:21:43.039 they arrested me there for. 1461 01:21:44.159 --> 01:21:47.479 And what were you arrested for there? What were you 1462 01:21:47.600 --> 01:21:48.760 arrested for that day? 1463 01:21:52.079 --> 01:21:53.560 A warrant for child abuse and the gluts? 1464 01:21:55.159 --> 01:21:57.159 Was it for not showing up to the first one? 1465 01:22:00.199 --> 01:22:04.239 I had not been They dismissed me from the case 1466 01:22:04.840 --> 01:22:10.319 when when we had gone to court when the children 1467 01:22:10.399 --> 01:22:10.760 ran away? 1468 01:22:10.800 --> 01:22:14.159 So so you never were convicted? You were never convicted, 1469 01:22:14.199 --> 01:22:18.000 you're telling me truly? Never convicted of abuse and neglect then? 1470 01:22:18.159 --> 01:22:20.439 Or were you? Is there a conviction on your record 1471 01:22:20.560 --> 01:22:21.760 right now, that's a yes or no. 1472 01:22:23.439 --> 01:22:26.640 There is nothing on my record from nineteen ninety. 1473 01:22:28.359 --> 01:22:31.479 And that's okay. So right now, that charge, wait, that 1474 01:22:31.600 --> 01:22:36.720 conviction for child neglect and abuse? They took your children away, 1475 01:22:37.000 --> 01:22:39.720 your foster children, and placed them with a biological mom. 1476 01:22:39.960 --> 01:22:42.359 There is no record of that anywhere. 1477 01:22:44.640 --> 01:22:49.039 No. I gave the children back under I reallocated parental 1478 01:22:49.039 --> 01:22:49.680 REPI I'm. 1479 01:22:49.600 --> 01:22:52.920 Asking you again, is there a record anywhere of an 1480 01:22:53.039 --> 01:22:57.199 arrest or a charge for neglect and child abuse? Is 1481 01:22:57.239 --> 01:23:04.560 there a record anywhere of a charge, charge or arrest? 1482 01:23:05.079 --> 01:23:08.279 I don't know. They arrested me, so I think there is. 1483 01:23:08.640 --> 01:23:09.880 They arrested me for Okay. 1484 01:23:10.039 --> 01:23:14.119 Now, were you convicted of that charge? No? 1485 01:23:14.439 --> 01:23:16.439 I haven't even gone to court for it yet. 1486 01:23:17.359 --> 01:23:21.880 When do you go to court for it? 1487 01:23:23.680 --> 01:23:24.680 March seventh. 1488 01:23:26.039 --> 01:23:29.720 Here's what's funny. You say you were not convicted, but 1489 01:23:29.880 --> 01:23:33.319 you were at the court yourself to file an appeal 1490 01:23:33.760 --> 01:23:39.640 of the conviction. So, Teresa, you are selectively lying to 1491 01:23:39.760 --> 01:23:43.520 make your story make sense. So why were you appealing 1492 01:23:43.560 --> 01:23:47.720 a conviction? Why are you appealing a conviction that never happened. 1493 01:23:49.319 --> 01:23:52.880 It was a conviction through Department of Social Services. They 1494 01:23:52.960 --> 01:23:54.600 have their own criteria. 1495 01:23:55.800 --> 01:23:59.720 Well, then you were convicted, not in court, it was 1496 01:23:59.720 --> 01:24:02.960 by mail through Department of Social Services they found her guilty. 1497 01:24:03.000 --> 01:24:04.920 So how do you know that? Excuse me? How do 1498 01:24:05.000 --> 01:24:05.399 you know that? 1499 01:24:05.439 --> 01:24:07.000 She told us that she got a letter in the 1500 01:24:07.000 --> 01:24:10.119 mail from Social Services saying they found her guilty, saying 1501 01:24:10.119 --> 01:24:11.920 what that they found? 1502 01:24:12.159 --> 01:24:14.520 Did they say conviction in the letter? What did they 1503 01:24:14.640 --> 01:24:17.640 use or did they say they found merit? What did 1504 01:24:17.640 --> 01:24:19.720 they actually say in that letter to you that you 1505 01:24:19.760 --> 01:24:21.079 could appeal. 1506 01:24:22.279 --> 01:24:27.479 That I had been found neglect uh guilty of child 1507 01:24:27.520 --> 01:24:33.399 abuse and neglect and to appeal this decision through department? Okay, Okay, 1508 01:24:33.399 --> 01:24:34.239 got it. 1509 01:24:34.239 --> 01:24:37.800 It wasn't a conviction. It wasn't a conviction. You're right, 1510 01:24:38.079 --> 01:24:43.079 it wasn't fair. What can we help you with though? 1511 01:24:43.119 --> 01:24:45.520 I'm kind of lost in that. How can we help 1512 01:24:45.560 --> 01:24:50.159 you out? Teresa? This has anything to do with Leland? 1513 01:24:50.279 --> 01:24:55.640 Shed's okay. Here's what happened from the beginning. From the beginning, Teresa, 1514 01:24:56.039 --> 01:24:58.119 you don't want to hear this. I don't know Leland, 1515 01:24:58.960 --> 01:25:02.079 and I'm going only by what you're telling me and 1516 01:25:02.119 --> 01:25:05.079 whether you want to hear it or not. They maneuvered 1517 01:25:05.119 --> 01:25:08.720 you and you signed for that. Shed. You didn't make payments. 1518 01:25:09.000 --> 01:25:12.439 There was a judgment. I'm telling you that this has 1519 01:25:12.600 --> 01:25:14.880 nothing to do with what leland Shed did to you, 1520 01:25:14.920 --> 01:25:17.960 nothing at all. First of all, I believe those children 1521 01:25:18.159 --> 01:25:22.920 probably were neglected, maybe not abused, but they were definitely neglected. 1522 01:25:23.560 --> 01:25:26.359 I just feel that in my spirit. I also feel 1523 01:25:26.520 --> 01:25:30.439 that you have no idea what went on with that transaction. 1524 01:25:30.840 --> 01:25:33.560 And I think you signed without knowing what you signed. 1525 01:25:33.800 --> 01:25:36.279 And I think most of your problem, and I don't 1526 01:25:36.279 --> 01:25:39.520 mean this as an insult, is ignorance of the process. 1527 01:25:39.840 --> 01:25:43.079 That's what it is. And if you're calling to try 1528 01:25:43.199 --> 01:25:45.880 to tell me that you want to prevent this from 1529 01:25:45.920 --> 01:25:49.000 happening to other people, then I would have to also 1530 01:25:49.119 --> 01:25:52.279 tell people that when there is a lawful court order 1531 01:25:52.560 --> 01:25:55.880 to remove something from your property, you don't stand in 1532 01:25:55.920 --> 01:25:58.560 the way. That's the proper way to handle it. You 1533 01:25:58.720 --> 01:26:01.640 just don't stand in the way, and you don't get 1534 01:26:01.680 --> 01:26:05.920 beat up, and you won't get arrested. And then you 1535 01:26:06.000 --> 01:26:10.520 just this whole thing just cascaded. It all cascaded, and 1536 01:26:10.640 --> 01:26:13.079 right now you're waiting to go to court for abuse 1537 01:26:13.119 --> 01:26:16.600 and neglect. And thank god, you don't have to pay 1538 01:26:16.640 --> 01:26:19.479 for that trail. You don't have to pay for that shed. 1539 01:26:19.520 --> 01:26:22.359 Is that right? You don't have any judgments against you 1540 01:26:22.479 --> 01:26:29.319 right now. No, So the only thing right now on 1541 01:26:29.359 --> 01:26:31.720 your plate, and I don't want to make this sound 1542 01:26:31.760 --> 01:26:34.039 like it was walk in the park, and I do 1543 01:26:34.159 --> 01:26:38.279 believe that you are probably taking advantage of But the 1544 01:26:38.399 --> 01:26:42.960 only thing on your plate right now, right now is 1545 01:26:43.000 --> 01:26:45.560 this child abuse and neglect case. 1546 01:26:45.640 --> 01:26:46.159 Is that right? 1547 01:26:49.239 --> 01:26:51.920 Yeah? 1548 01:26:52.039 --> 01:26:55.680 Then I suggest something, Teresa. Honest to God, this is 1549 01:26:55.800 --> 01:26:59.079 I'm going to give you some advice. I swear to you. 1550 01:26:59.079 --> 01:27:03.800 You want this advice, and it is forget about the shed, 1551 01:27:04.319 --> 01:27:07.600 forget about what they did on your property, forget about 1552 01:27:07.640 --> 01:27:10.479 you getting beat up. You got to move past that. 1553 01:27:11.000 --> 01:27:13.479 I am telling you what you need. You can see 1554 01:27:13.479 --> 01:27:15.720 a civil rights attorney later on in your life, but 1555 01:27:15.760 --> 01:27:19.520 I'm going to tell you something. You better concentrate on 1556 01:27:19.680 --> 01:27:23.560 getting rid of this neglect charge and this abuse charge 1557 01:27:23.640 --> 01:27:26.039 because that will follow you the rest of your life. 1558 01:27:26.159 --> 01:27:29.039 And if you try to bring up the tiny shed 1559 01:27:29.439 --> 01:27:32.960 and all of the crap that happened to you because 1560 01:27:32.960 --> 01:27:38.640 of that, it makes no sense. Right now, the condition 1561 01:27:38.760 --> 01:27:42.600 of those foster kids is all that matters, and their 1562 01:27:42.640 --> 01:27:47.680 accusations and any evidence they have, it doesn't matter that 1563 01:27:47.760 --> 01:27:50.079 it happened on the same day you were beat up. 1564 01:27:50.279 --> 01:27:52.760 I know you think it does, but it doesn't. And 1565 01:27:52.800 --> 01:27:55.239 it doesn't matter that it happened when you were sent 1566 01:27:55.319 --> 01:27:58.720 to the hospital, because that's not why it happened. You 1567 01:27:58.880 --> 01:28:02.960 are connecting things is because you feel abused and you 1568 01:28:03.079 --> 01:28:06.840 feel taken advantage of. But all of these separate things 1569 01:28:06.840 --> 01:28:11.079 that happen to you you're putting together. And I'm telling 1570 01:28:11.119 --> 01:28:14.920 you it's you're going to joust at windmills. As I've 1571 01:28:14.960 --> 01:28:17.600 said in the past, You're going to get nowhere. You're 1572 01:28:17.640 --> 01:28:22.319 gonna get absolutely positively nowhere. Your best course of action 1573 01:28:22.479 --> 01:28:27.479 right now is to repair your fences, literally, move on, 1574 01:28:28.319 --> 01:28:32.039 help your son any way you can, and just try 1575 01:28:32.079 --> 01:28:36.520 to defend yourself against this neglect and abuse. And if 1576 01:28:36.560 --> 01:28:39.760 you bring up that they beat me up first and 1577 01:28:39.800 --> 01:28:42.439 then they charge me with neglect and abuse, it's going 1578 01:28:42.520 --> 01:28:45.840 to go nowhere. What you have to concentrate on are 1579 01:28:45.880 --> 01:28:50.600 the children. Why are they saying they were neglected and abused? 1580 01:28:51.159 --> 01:28:53.319 That's what you have to concentrate on. And if I 1581 01:28:53.399 --> 01:28:57.760 were you, I would contact social services and say what 1582 01:28:57.800 --> 01:29:00.359 can I do to make this go away? I don't 1583 01:29:00.399 --> 01:29:03.079 ever want to take in foster children again, I did 1584 01:29:03.119 --> 01:29:06.399 nothing intentional? What can I do to make this better? 1585 01:29:06.800 --> 01:29:09.520 Are there classes I can take? Are there things I 1586 01:29:09.560 --> 01:29:12.600 can do? But Teresa, I know you're not going to 1587 01:29:12.680 --> 01:29:14.960 do that. I know you're going to go in and 1588 01:29:15.000 --> 01:29:17.680 try to fight the entire case from the beginning and end. 1589 01:29:18.000 --> 01:29:19.680 I know you're going to try to make this a 1590 01:29:19.760 --> 01:29:22.560 problem for leland Shed's. I know you're going to try 1591 01:29:22.600 --> 01:29:24.319 to make it a problem because you're going to say 1592 01:29:24.319 --> 01:29:26.640 they beat you up for no reason. I know you're 1593 01:29:26.680 --> 01:29:29.079 going to try to make a case that your property 1594 01:29:29.199 --> 01:29:32.359 was destroyed and that they had no constitutional right to 1595 01:29:32.399 --> 01:29:36.520 do it. And you know what, Teresa, you will die trying. 1596 01:29:37.600 --> 01:29:40.840 I'm sorry, but we're not going to do anything about this. 1597 01:29:41.159 --> 01:29:50.119 I'm Tom Martine. Go with a sure thing Denver's best 1598 01:29:50.199 --> 01:29:53.039 roofer Excel roofing dot com. You don't pay a cent 1599 01:29:53.239 --> 01:29:59.319 until you're content. Time for an insurance check up free, 1600 01:29:59.399 --> 01:30:03.119 no obligation. In comparison, call Compass Insurance paying too much 1601 01:30:03.239 --> 01:30:06.199 your coverage at dozens of insurance companies find out now 1602 01:30:06.279 --> 01:30:08.800 three oh three, seven seven to one help. You'll think 1603 01:30:08.800 --> 01:30:11.359 you're his only customer When you choose Frank durand the 1604 01:30:11.399 --> 01:30:14.079 real estate man dot com to list your home with 1605 01:30:14.199 --> 01:30:22.560 Remax Alliance three oh three nine two zero sixteen twenty two. Hey, 1606 01:30:22.640 --> 01:30:25.479 Tom Artino here three O three seven one three talk 1607 01:30:25.560 --> 01:30:28.720 seven one three eight two five five. All right, Mark 1608 01:30:28.800 --> 01:30:32.079 left the building, so it's just me and the mutant 1609 01:30:32.119 --> 01:30:37.319 deputies and Uncle Kevin at the helm there and or 1610 01:30:37.319 --> 01:30:41.520 whoever there's okay, anyway, guys, listen, let's talk. I want 1611 01:30:41.520 --> 01:30:44.800 to bring up that mechanic that other case. Okay, we 1612 01:30:44.880 --> 01:30:48.600 got to bring it up. Chelsea. Let me recap this 1613 01:30:48.680 --> 01:30:53.840 and tell you what happened. She bought a used twenty 1614 01:30:54.000 --> 01:31:01.199 fifteen Chevy Suburban, and she bought it from auto Shop 1615 01:31:02.239 --> 01:31:06.199 December of twenty twenty four. Had one hundred and sixty 1616 01:31:06.239 --> 01:31:09.079 miles onreds after one hundred and sixty miles on a 1617 01:31:09.159 --> 01:31:11.960 used car. She had a transmission problem since there was 1618 01:31:12.000 --> 01:31:15.520 a three month warranty. She took it to Nichols and 1619 01:31:15.600 --> 01:31:19.159 signed a workwater. He rebuilt the transmission and now wants 1620 01:31:19.199 --> 01:31:24.399 six grand from her. Here's the problem, she says, she 1621 01:31:24.520 --> 01:31:29.039 told him, and we should get her back on She 1622 01:31:29.199 --> 01:31:32.520 told him there was a warranty on it and he 1623 01:31:32.560 --> 01:31:36.039 was supposed to check with the warranty company, and she 1624 01:31:36.159 --> 01:31:40.159 said he didn't and therefore she can't pay for it, 1625 01:31:40.600 --> 01:31:42.119 and the warranty would have paid for it, but they 1626 01:31:42.119 --> 01:31:44.279 won't pay for it now because the work's already done. 1627 01:31:44.399 --> 01:31:48.399 But that's it in a nutshell. And Dimitri, who is 1628 01:31:48.439 --> 01:31:52.479 working on it, you talked to you talked to James 1629 01:31:52.479 --> 01:31:55.960 over at Nichols, correct, and he told you. Let me 1630 01:31:56.000 --> 01:31:58.239 get this straight. He told you he had talked to 1631 01:31:58.319 --> 01:32:04.880 the warranty company, right, Yes, he did. He is that right, Dimetri? Yes, yeah, okay. 1632 01:32:04.880 --> 01:32:08.399 Did you get the impression by the way that James 1633 01:32:08.560 --> 01:32:12.199 was a deceitful man? I want to know your gut feeling. 1634 01:32:12.479 --> 01:32:14.760 My gut feeling was that the second story I got 1635 01:32:14.800 --> 01:32:18.680 from James was crafted strictly for the purpose of responding 1636 01:32:18.680 --> 01:32:23.399 to this radio show, and therefore I'm more likely to 1637 01:32:23.439 --> 01:32:27.279 believe the very first story, which was spontaneous and unrehearsed 1638 01:32:27.279 --> 01:32:31.119 and unprepared. And the first story was what that he 1639 01:32:31.199 --> 01:32:35.600 called the warranty company they approved the repair, and he 1640 01:32:35.600 --> 01:32:39.880 completed the repair, and. 1641 01:32:39.800 --> 01:32:41.960 They say they did not approve it. What they said 1642 01:32:42.079 --> 01:32:43.640 was they needed diagnostics. 1643 01:32:43.760 --> 01:32:48.119 Correct. I have that in writing from the warranty company. 1644 01:32:48.399 --> 01:32:52.279 Good well, I found an interesting part of the story, 1645 01:32:52.760 --> 01:32:54.640 and I have to take this break. It's my fault 1646 01:32:54.680 --> 01:32:58.079 because I've been going crazy here on content and stuff 1647 01:32:58.079 --> 01:33:00.720 and I'm going to have to quickly do an break, right, 1648 01:33:00.840 --> 01:33:05.600 isn't that right? Dragon? Okay, So put those spots in 1649 01:33:05.640 --> 01:33:08.039 there so I can get them done. And here's what 1650 01:33:08.079 --> 01:33:12.079 I want to say. I want to come back and 1651 01:33:12.079 --> 01:33:13.720 talk about this, but I want to get her back 1652 01:33:13.760 --> 01:33:16.640 on the air because I need to ask her some questions. Kachina. 1653 01:33:16.680 --> 01:33:22.840 Can we get her back on the air, Yes, of course, Okay, good, good? 1654 01:33:23.479 --> 01:33:25.680 And then anyone else with any other calls three oh 1655 01:33:25.760 --> 01:33:29.680 three seven one three talk three oh three seven one 1656 01:33:29.720 --> 01:33:32.479 three eight two five five. By the way, I got 1657 01:33:32.520 --> 01:33:38.079 someone listening from Alaska, Wassilla, Alaska, and I'm gonna send 1658 01:33:38.159 --> 01:33:44.960 him some swag. Terry Vosssilla, Alaska. You his address. 1659 01:33:45.039 --> 01:33:46.119 I'm gonna do you know who. 1660 01:33:46.039 --> 01:33:50.159 Else is from Alaska? Who's a really really famous family 1661 01:33:50.359 --> 01:33:55.960 vice president? No, she was, well Almo, I meant I 1662 01:33:56.000 --> 01:33:56.920 was being facetious. 1663 01:33:59.119 --> 01:34:01.159 She was the may who was from Mosilla. 1664 01:34:01.439 --> 01:34:08.880 The mayor of Whatsilla was who remember Sarah Palin McCain's. 1665 01:34:11.159 --> 01:34:18.199 Oh yeah, I didn't know she from from was from Mosilla, Tom, 1666 01:34:18.319 --> 01:34:20.640 I didn't, well, man, I didn't know that. I knew 1667 01:34:20.680 --> 01:34:22.640 she was from up there somewhere, but I didn't know 1668 01:34:22.640 --> 01:34:25.520 where specifically anyway. So I got to take this break, 1669 01:34:25.560 --> 01:34:30.079 and not before telling you about Frank drand the real 1670 01:34:30.199 --> 01:34:33.239 estate man who will do a market valuation for your 1671 01:34:33.239 --> 01:34:35.680 home for the asking. So remember that if you want 1672 01:34:35.680 --> 01:34:37.520 to know what your house will sell for, ask him. 1673 01:34:37.880 --> 01:34:40.680 He can give you the the all the market elements 1674 01:34:40.720 --> 01:34:43.600 that will go into that price with no obligation whatsoever. 1675 01:34:43.920 --> 01:34:46.319 Three oh three nine two zero sixteen twenty two. Frank 1676 01:34:46.439 --> 01:34:49.600 Randireal estate Man dot com. And don't make any choices 1677 01:34:49.600 --> 01:34:53.199 about insurance without the insurance checkup. Make sure you're not 1678 01:34:53.199 --> 01:34:55.159 paying too much or you're not under insured, but you 1679 01:34:55.199 --> 01:34:58.479 could be dangerous. A free insurance checkup, honest to god, 1680 01:34:58.680 --> 01:35:03.079 objective and that's Compass Insurance three oh three nine nine 1681 01:35:03.199 --> 01:35:12.479 six nine thousand. Go with a sure thing Denver's Best 1682 01:35:12.560 --> 01:35:15.399 roofer Excel Roofing dot com. You don't pay a cent 1683 01:35:15.640 --> 01:35:21.680 until you're content. Time for an insurance check up free, 1684 01:35:21.760 --> 01:35:25.520 no obligation. In comparison, call Compass insurance paying too much 1685 01:35:25.640 --> 01:35:28.560 your coverage at dozens of insurance companies. Find out now 1686 01:35:28.640 --> 01:35:30.920 three oh three seven to seven to one help. You'll 1687 01:35:30.920 --> 01:35:33.680 think you're his only customer when you choose Frank durand 1688 01:35:33.720 --> 01:35:36.159 the real estate man dot com to list your home 1689 01:35:36.359 --> 01:35:39.520 with Remax Alliance three oh three nine two zero sixteen 1690 01:35:39.560 --> 01:35:45.079 twenty two. All right, I'm Tom Martine. You're troubleshooter. So 1691 01:35:45.479 --> 01:35:48.359 we talked about Chelseawood, who went to this place to 1692 01:35:48.399 --> 01:35:51.079 get her carve here. Now here are a few things 1693 01:35:51.119 --> 01:35:53.279 I didn't know, and Chelsea, I'm not trying. This is 1694 01:35:53.279 --> 01:35:55.560 not a gotcha moment. By the way, I don't think 1695 01:35:55.600 --> 01:35:58.520 there is a gotcha moment because Chelsea, you yourself have 1696 01:35:58.560 --> 01:36:01.359 been going to James and Nichols years and years, and 1697 01:36:01.399 --> 01:36:04.239 that place has been in business since the seventies. I 1698 01:36:04.239 --> 01:36:06.840 don't think they got along this long trying to lie 1699 01:36:06.920 --> 01:36:10.479 and cheet to people. I really don't. Now, I know 1700 01:36:10.600 --> 01:36:12.960 there is a cut there. There is a cut where 1701 01:36:12.960 --> 01:36:16.159 he says play that recording where he was on the 1702 01:36:16.159 --> 01:36:18.600 air James, and he said he did call the warranty company, 1703 01:36:18.640 --> 01:36:21.920 go ahead play that. So basically what you're saying is 1704 01:36:22.000 --> 01:36:25.760 the warranty company approved it. You guys did the work. 1705 01:36:26.159 --> 01:36:29.199 But then at the end they decided they were going 1706 01:36:29.279 --> 01:36:32.880 to pay it because you guys couldn't provide stuff that frankly, 1707 01:36:32.920 --> 01:36:35.680 you couldn't even provide if you if you had to. 1708 01:36:36.640 --> 01:36:37.800 That's exactly correct. 1709 01:36:38.159 --> 01:36:41.640 Oh man, this is an interesting case, James. How did 1710 01:36:41.640 --> 01:36:45.079 the approval get to you? Was it the email a 1711 01:36:45.159 --> 01:36:48.399 text message that somebody from the warranty company call you 1712 01:36:48.439 --> 01:36:52.279 with an approval? What evidence can we offer to the made? 1713 01:36:52.640 --> 01:36:56.079 I made the call to the end to the company 1714 01:36:57.199 --> 01:37:01.119 and yeah, so, and it was all verbal. 1715 01:37:01.239 --> 01:37:06.199 I believe them. Do they give you a total authorization code? Maybe? 1716 01:37:06.920 --> 01:37:08.880 But I believe them. I'm gonna tell you why I 1717 01:37:08.920 --> 01:37:12.600 believe him. Here's something we didn't hear before Chelsea even 1718 01:37:12.640 --> 01:37:17.520 went to him. Another dealer called them. Another dealer did 1719 01:37:17.600 --> 01:37:22.800 all of the diagnostics, including pictures and photos, and Chelsea 1720 01:37:23.279 --> 01:37:25.279 chose not to have that dealer do the work, but 1721 01:37:25.319 --> 01:37:29.119 went to Nichols. Now that's not a gotcha moment, Chelsea, 1722 01:37:29.199 --> 01:37:34.560 that's just a fact that we didn't know about. So Nichols, 1723 01:37:35.199 --> 01:37:39.680 James at Nichols assumed all of that diagnostic stuff they wanted, 1724 01:37:40.199 --> 01:37:42.880 and the approval that they had gotten would have been 1725 01:37:42.920 --> 01:37:45.840 good to go ahead. And do it. But because they 1726 01:37:45.880 --> 01:37:47.920 didn't do the work and he went and did the work, 1727 01:37:48.439 --> 01:37:51.159 they're claiming they wanted all that work again. They wanted 1728 01:37:51.199 --> 01:37:54.199 all that done again. He also says that when you 1729 01:37:54.319 --> 01:37:58.000 dropped off, he said, when you dropped off your suburban, 1730 01:37:59.399 --> 01:38:03.239 he said, you gave him authority to go ahead. You said, 1731 01:38:03.239 --> 01:38:06.680 I need to get this fixed, and to go ahead. 1732 01:38:06.439 --> 01:38:06.880 And do it. 1733 01:38:08.560 --> 01:38:11.600 No, So the other the company that it was at 1734 01:38:11.640 --> 01:38:15.319 that I took it to, originally the viewer that did 1735 01:38:16.000 --> 01:38:21.479 other repairs, they they never talked to the warranty company. 1736 01:38:21.520 --> 01:38:24.359 They had no they I told them about the warranty 1737 01:38:24.359 --> 01:38:25.640 company after I picked. 1738 01:38:25.680 --> 01:38:28.199 No, they didn't. They did not talk to the warranty company. 1739 01:38:28.239 --> 01:38:31.520 He assumed they did. He they had that complete repair 1740 01:38:32.359 --> 01:38:35.520 broken down as to what you needed on your transmission, 1741 01:38:35.840 --> 01:38:38.640 he said, along with even a picture of one of 1742 01:38:38.680 --> 01:38:40.239 the parts that they wanted. 1743 01:38:41.920 --> 01:38:46.119 Okay, So what he told me after that was that 1744 01:38:46.359 --> 01:38:49.640 they what they said it needed. I believe they said 1745 01:38:49.640 --> 01:38:53.680 it needed a TCM transmission control modules, so that it 1746 01:38:53.760 --> 01:38:57.439 didn't even need that, and they couldn't they couldn't tell 1747 01:38:57.600 --> 01:39:01.159 what the originally dealers, so they couldn't even tell what 1748 01:39:01.239 --> 01:39:04.439 it needed until they put the transmission apart, but that's 1749 01:39:04.479 --> 01:39:05.319 what they do, right. 1750 01:39:05.560 --> 01:39:09.319 And they wanted authorization to take it apart. And he 1751 01:39:09.439 --> 01:39:13.840 told you. He told you that that thousand dollars was 1752 01:39:13.960 --> 01:39:17.079 for disassembly because he couldn't do it himself, and he 1753 01:39:17.159 --> 01:39:19.319 wanted to be paid for it no matter what. And 1754 01:39:19.640 --> 01:39:22.640 I'm here, Chelsea. Do you think James set out to 1755 01:39:22.720 --> 01:39:24.319 cheat you? I'm going to ask you that straight up? 1756 01:39:24.479 --> 01:39:28.359 Do you think that he set out to cheat you? 1757 01:39:28.399 --> 01:39:30.760 No? No, No, I don't believe that at all. 1758 01:39:31.560 --> 01:39:32.319 I don't think no. 1759 01:39:32.399 --> 01:39:34.039 I don't believe it at all either. And I've been 1760 01:39:34.079 --> 01:39:36.199 doing this fifty years, and I'm going to tell you something. 1761 01:39:36.520 --> 01:39:38.640 I don't think James set out to cheat anybody. And 1762 01:39:38.680 --> 01:39:40.920 I think James was nervous being on the radio. And 1763 01:39:41.000 --> 01:39:44.359 I think James screwed up by fixing it. But he 1764 01:39:44.439 --> 01:39:47.319 said he got the clear impression that it had been 1765 01:39:47.319 --> 01:39:50.399 looked at before by this other company and that you 1766 01:39:50.439 --> 01:39:52.359 would have warrant. You said, why don't you just go 1767 01:39:52.399 --> 01:39:55.159 ahead and do it because you needed your car? You 1768 01:39:55.199 --> 01:39:58.119 told him you couldn't wait. Now is he lying? 1769 01:39:58.359 --> 01:39:58.720 Tell him? 1770 01:39:59.239 --> 01:40:00.840 So you didn't say, you didn't say. 1771 01:40:00.640 --> 01:40:01.600 Go ahead and fix it? 1772 01:40:01.880 --> 01:40:05.279 So you waved the written warranty, but you did not say, 1773 01:40:05.680 --> 01:40:09.119 I'm just asking a question. When you waved the written warranty. 1774 01:40:09.479 --> 01:40:14.119 You did not tell him to go ahead and start repairs. 1775 01:40:14.479 --> 01:40:18.720 No, I knew what did you tell him the transmission apart? 1776 01:40:19.640 --> 01:40:21.399 So he said he was going to take it apart, 1777 01:40:21.600 --> 01:40:24.359 get it looked at, and then let me know from there. 1778 01:40:25.880 --> 01:40:28.479 Right, And he didn't do that, right? Is that what 1779 01:40:28.479 --> 01:40:29.520 you're saying. He didn't do that. 1780 01:40:31.000 --> 01:40:32.359 No, he told he called me. 1781 01:40:32.720 --> 01:40:33.119 That was. 1782 01:40:33.439 --> 01:40:36.840 I brought the car Monday the thirteenth, and then I 1783 01:40:36.920 --> 01:40:39.159 talked to him on the seventeenth, because we actually took 1784 01:40:39.439 --> 01:40:41.920 my parents' car there to get fixed while he had 1785 01:40:41.960 --> 01:40:44.319 my car, and I talked to him on that day 1786 01:40:44.319 --> 01:40:48.560 and he said, oh, yeah, I have the car taken apart, 1787 01:40:48.640 --> 01:40:51.319 and I have everything to send over to the warranty. 1788 01:40:51.399 --> 01:40:53.520 But that's all we talked about. 1789 01:40:53.279 --> 01:40:53.800 At that time. 1790 01:40:54.800 --> 01:40:59.239 Okay, here's what the problem's going to be. Okay, And 1791 01:40:59.319 --> 01:41:02.199 I know everyone on my staff believes everything you're saying, 1792 01:41:02.560 --> 01:41:05.039 and they think everything James is saying is a lie. 1793 01:41:05.279 --> 01:41:07.680 And I don't think either of that is true. I 1794 01:41:07.800 --> 01:41:10.920 think there is some gray area here and people just 1795 01:41:11.359 --> 01:41:14.319 he wanted to get your car fixed. He was convinced 1796 01:41:14.560 --> 01:41:16.479 he was going to get the warranty to pay for it, 1797 01:41:16.920 --> 01:41:20.399 and it was documented by that previous dealer. And then 1798 01:41:20.439 --> 01:41:24.119 he said, he documented it, and he has documentation, but 1799 01:41:24.359 --> 01:41:28.199 they won't accept it because and we all forget. And 1800 01:41:28.600 --> 01:41:31.720 this is how convenient it is that my staff all 1801 01:41:31.760 --> 01:41:35.800 forgot how sleazy warranty companies are. We've never had a 1802 01:41:35.840 --> 01:41:39.199 warranty company that voluntarily paid for anything, and they look 1803 01:41:39.279 --> 01:41:41.800 for any excuse they can not to pay for something. 1804 01:41:42.039 --> 01:41:44.680 But all of a sudden, now they're holy and everyone 1805 01:41:44.720 --> 01:41:48.319 else are the demons. But you know, when it comes 1806 01:41:48.399 --> 01:41:51.720 down to warranty companies, Kevin, tell me about warranty companies. 1807 01:41:51.840 --> 01:41:52.760 Are they fourthright? 1808 01:41:53.359 --> 01:41:55.479 Some are? Most of them challenge you every step of 1809 01:41:55.479 --> 01:41:55.880 the way. 1810 01:41:56.359 --> 01:41:59.079 Most of them aren't forthright at all. They're pieces of crap. 1811 01:41:59.119 --> 01:42:01.119 What's the name of this onearrantee company? Have we even 1812 01:42:01.199 --> 01:42:02.720 checked them out? What's the name? 1813 01:42:04.239 --> 01:42:06.319 It's called cars Protection? 1814 01:42:06.960 --> 01:42:08.439 Plus I believe it's gonna chance. 1815 01:42:08.960 --> 01:42:12.119 Yeah, And so we're automatically believe them. And not a 1816 01:42:12.159 --> 01:42:16.479 company that's been in business since the seventies and has 1817 01:42:16.520 --> 01:42:19.680 been serving you for more than ten years. We're automatically 1818 01:42:19.760 --> 01:42:23.640 gonna believe this car protection. Plus that all, we're not 1819 01:42:23.720 --> 01:42:24.319 paying for it. 1820 01:42:24.399 --> 01:42:24.680 Now. 1821 01:42:24.960 --> 01:42:28.159 They had two dealers document this stuff, and they know 1822 01:42:28.279 --> 01:42:30.960 that you needed a transmission, and there's no reason for 1823 01:42:31.000 --> 01:42:34.880 them to turn it down. There's no reason for it. 1824 01:42:35.239 --> 01:42:38.600 They're just looking for an excep to get the recordings 1825 01:42:38.640 --> 01:42:43.439 between them and James, and they won't give it to me. 1826 01:42:45.680 --> 01:42:50.079 No, of course they won't because they're lying to you now. 1827 01:42:50.159 --> 01:42:52.840 I believe they did want more documentation from James, and 1828 01:42:52.880 --> 01:42:56.199 I believe James probably screwed up too. I believe it. 1829 01:42:56.600 --> 01:42:58.359 But does it mean you didn't need the work? No, 1830 01:42:58.479 --> 01:43:01.800 it doesn't. When when we talk of substance over form, 1831 01:43:02.159 --> 01:43:06.680 what is the substance over form? That's what the RS 1832 01:43:06.720 --> 01:43:12.319 always says, substance over form meaning you needed a transmission. 1833 01:43:12.479 --> 01:43:14.600 He didn't lie to you about it, neither did the 1834 01:43:14.640 --> 01:43:19.159 previous dealer. He documented everything as he went. He still 1835 01:43:19.159 --> 01:43:22.960 has that documentation. He made the repair, and your car's 1836 01:43:23.039 --> 01:43:25.680 ready to go, and now he's the bad guy and 1837 01:43:25.800 --> 01:43:30.439 the warranty company is holy. I'm sorry, I don't buy 1838 01:43:30.479 --> 01:43:33.880 this scenario. The warranty company is trying to sleeze out 1839 01:43:33.880 --> 01:43:38.239 of it anyway, they can, and the warranty company sucks 1840 01:43:38.239 --> 01:43:40.840 if you look him up. So what I want to 1841 01:43:40.920 --> 01:43:44.880 know is, why is it then everyone is believing that 1842 01:43:45.000 --> 01:43:49.199 a company in business since the seventies, which isn't a 1843 01:43:49.239 --> 01:43:52.720 small feat in the car business, and this guy has 1844 01:43:52.760 --> 01:43:58.000 been part owner for ten or twenty years, how the hell? 1845 01:43:58.039 --> 01:44:01.319 And they've been serving you faithfully and you've loved them. 1846 01:44:01.520 --> 01:44:05.039 All of a sudden he's the bad guy. It just doesn't. 1847 01:44:05.119 --> 01:44:07.960 It didn't add up to me. And I know sometimes 1848 01:44:08.279 --> 01:44:11.279 I know, sometimes people get on a kick and then 1849 01:44:11.319 --> 01:44:15.079 they do what's called confirmation bias. They look for things 1850 01:44:15.319 --> 01:44:19.840 to reinforce their belief as opposed to looking at it objectively. 1851 01:44:20.560 --> 01:44:23.640 I don't mind going after people, but I certainly don't 1852 01:44:23.680 --> 01:44:25.880 think this is the place to do it. Right now. 1853 01:44:25.880 --> 01:44:28.399 We should go after the warranty company and say did 1854 01:44:28.439 --> 01:44:31.039 she need a transmission or not, because that's the real 1855 01:44:31.159 --> 01:44:34.479 substance of it. And what James over at Nichols said is, look, 1856 01:44:34.600 --> 01:44:36.720 we're not trying to rip off Chelsea. She's been our 1857 01:44:36.720 --> 01:44:40.680 customer forever. We'll make payment arrangements, we'll do whatever she wants. 1858 01:44:40.840 --> 01:44:43.680 She can get her car. We just want her to 1859 01:44:43.720 --> 01:44:47.439 know we did nothing intentionally to try to cheat her. 1860 01:44:47.640 --> 01:44:52.800 She was gonna need a transmission no matter what. Yeah, 1861 01:44:53.479 --> 01:44:55.479 and he said you wouldn't have problem. And he said 1862 01:44:55.479 --> 01:44:58.359 you probably wouldn't have gotten a better price anyway. So, Kevin, 1863 01:44:58.399 --> 01:45:01.199 on that car, you know, six I don't know, is 1864 01:45:01.199 --> 01:45:03.600 that a terrible price or six grand? Is that a 1865 01:45:03.680 --> 01:45:05.199 terrible price for that transmission? 1866 01:45:05.239 --> 01:45:05.520 It's not. 1867 01:45:05.600 --> 01:45:07.399 It's it's in the upper range, but it's it's well 1868 01:45:07.479 --> 01:45:10.560 within the range. 1869 01:45:10.920 --> 01:45:12.760 Yeah, we would have Okay, we would have been very 1870 01:45:12.800 --> 01:45:13.479 similar priced. 1871 01:45:15.039 --> 01:45:17.800 Okay, Chelsea, what were you gonna say? Dear? 1872 01:45:19.319 --> 01:45:22.359 Oh, that's why I tried to ask James if you 1873 01:45:22.399 --> 01:45:23.600 can figure something out. 1874 01:45:24.520 --> 01:45:26.800 The last time I spoke, James said he will work 1875 01:45:26.840 --> 01:45:29.960 with you. He wants you to call him. Okay, here's 1876 01:45:29.960 --> 01:45:32.039 what I want you to do. Listen, I gotta take 1877 01:45:32.039 --> 01:45:33.479 a break. I'll come back and tell you what to do. 1878 01:45:33.560 --> 01:45:40.680 Hold on right after this, go with a sure thing 1879 01:45:40.800 --> 01:45:44.119 Denver's Best roofer Excel roofing dot com. You don't pay 1880 01:45:44.119 --> 01:45:50.199 a cent until you're content. Time for an insurance check 1881 01:45:50.279 --> 01:45:54.279 up free no obligation comparison call compass insurance paying too 1882 01:45:54.359 --> 01:45:57.439 much your coverage at dozens of insurance companies find out 1883 01:45:57.479 --> 01:46:00.000 now three O three seven seven to one help. You'll 1884 01:46:00.079 --> 01:46:02.760 think you're his only customer when you choose Frank durand 1885 01:46:02.760 --> 01:46:05.239 the real estate Man dot Com to list your home 1886 01:46:05.439 --> 01:46:08.600 with Remax Alliance three oh three nine two zero sixteen 1887 01:46:08.640 --> 01:46:09.199 twenty two. 1888 01:46:09.920 --> 01:46:15.159 Yeah, ripped of. 1889 01:46:16.960 --> 01:46:23.520 New needed so you don't have them running just as 1890 01:46:23.560 --> 01:46:27.159 fast as we can. Show Shooter's gonna help. 1891 01:46:27.439 --> 01:46:32.039 Come Man Dix is the Troubleshooter Show. 1892 01:46:32.119 --> 01:46:36.359 No Tom Martino, Hey Tom Martino. Here, let's go to 1893 01:46:36.439 --> 01:46:38.119 the phones. Let's try to get this show. 1894 01:46:37.960 --> 01:46:38.479 On the road. 1895 01:46:39.600 --> 01:46:41.640 We've had a lot going on, and I want to 1896 01:46:41.680 --> 01:46:44.079 take a caller who've been waiting earlier today. One Clear 1897 01:46:44.119 --> 01:46:47.159 Choice Garage Doors. We'll take care of all of your 1898 01:46:47.199 --> 01:46:49.960 garage door knees. I love these people, whether it's the spring, 1899 01:46:50.439 --> 01:46:54.039 the opener, the hinges, the cables, the opener itself, the door, 1900 01:46:54.439 --> 01:46:57.800 any part of the door. Twenty four to seven service 1901 01:46:57.800 --> 01:47:01.399 if you need it. One Choice Garage Doors, and the 1902 01:47:01.439 --> 01:47:06.560 site is one Clear Choice Doors dot Com. One clear 1903 01:47:06.640 --> 01:47:08.840 Choice doores dot Com. All the prices on that website 1904 01:47:08.840 --> 01:47:12.920 seven to zero three seven zero thirty nine eighty seven. Now, Chelsea, 1905 01:47:12.960 --> 01:47:17.880 here's what we're gonna do. Bottom line, I believe that 1906 01:47:18.079 --> 01:47:21.920 James and this auto shop's been around too long that 1907 01:47:22.000 --> 01:47:24.600 I'm going to side with a warranty company. Now, he 1908 01:47:24.680 --> 01:47:28.520 may have technically not gone through the proper process, that's possible, 1909 01:47:29.520 --> 01:47:32.279 but I also believe it's possible they misled him when 1910 01:47:32.279 --> 01:47:37.000 he called and they said just take it apart. They 1911 01:47:37.000 --> 01:47:39.439 wouldn't pay for taking it apart. That's why you paid. 1912 01:47:40.239 --> 01:47:42.920 He took it apart, and he documented everything it needed 1913 01:47:43.039 --> 01:47:46.439 while he fixed it. Now, technically they say he should 1914 01:47:46.479 --> 01:47:49.560 have called back first. Now what I think is they 1915 01:47:49.640 --> 01:47:51.560 do anything to drive you out of paying, just like 1916 01:47:51.600 --> 01:47:54.079 any warranty company, and Kevin will tell you that most 1917 01:47:54.119 --> 01:47:56.920 warranty companies will. But here's the bottom line. If it 1918 01:47:56.960 --> 01:47:59.520 truly did need that stuff, I think you should get 1919 01:47:59.560 --> 01:48:02.479 paid for it, whether he did the technicality or not. 1920 01:48:03.239 --> 01:48:04.960 And I don't think he did it to screw you. 1921 01:48:05.000 --> 01:48:06.479 I think he did it because you knew you were 1922 01:48:06.520 --> 01:48:08.800 desperate to get your car, and you've been going there 1923 01:48:08.800 --> 01:48:11.760 for ten years. This place has been opened since the seventies. 1924 01:48:12.279 --> 01:48:14.960 And I choose to side with them as opposed to 1925 01:48:15.039 --> 01:48:17.439 a warranty company. And I say we go after the 1926 01:48:17.479 --> 01:48:21.640 warranty company. So that's what we're going to do. That 1927 01:48:21.840 --> 01:48:25.319 is if I can get the love affair broken with 1928 01:48:25.399 --> 01:48:28.239 my staff and then they go after the warranty company 1929 01:48:28.239 --> 01:48:32.720 for payment. Because the substances it needed a transmission period. 1930 01:48:33.159 --> 01:48:36.039 No one's denying that, even your first shop, and no 1931 01:48:36.039 --> 01:48:39.079 one's denying you needed a transmission. So what we need 1932 01:48:39.079 --> 01:48:42.119 to do is document it needed a transmission and maybe 1933 01:48:42.199 --> 01:48:48.479 even start small claims court against this warranty company. That's 1934 01:48:48.520 --> 01:48:52.079 what I would do, and I think he'll win threeh 1935 01:48:52.159 --> 01:48:54.000 three seven to one three talks seven one three eight 1936 01:48:54.000 --> 01:48:56.199 two five of Let's give this to somebody to work 1937 01:48:56.239 --> 01:48:59.079 on that believes in going after the warranty company. Please. 1938 01:48:59.279 --> 01:49:01.399 I think that's what we need. Someone who's going to 1939 01:49:01.439 --> 01:49:04.760 take a fresh look at this and say, look, ninety 1940 01:49:04.840 --> 01:49:08.000 nine percent of the time, warranty companies are sleazy pieces 1941 01:49:08.079 --> 01:49:12.640 of crap, not upstanding wonderful citizens. So let's go after 1942 01:49:12.680 --> 01:49:16.800 it with that in mind. Paul, Welcome to the show. 1943 01:49:16.800 --> 01:49:17.920 What's going on with you? Paul? 1944 01:49:19.960 --> 01:49:24.079 Well? I am calling back because several weeks ago I 1945 01:49:24.319 --> 01:49:32.119 called in and my Hitvvy truck had been down October. 1946 01:49:32.720 --> 01:49:34.960 I was coming home from South Dakota and quit on 1947 01:49:35.039 --> 01:49:38.520 me so, oh yeah. The short of the story is 1948 01:49:39.479 --> 01:49:42.800 I took it to Chivy and they misdiagnosed it as 1949 01:49:42.800 --> 01:49:44.079 a high pressure fuel pump. 1950 01:49:44.640 --> 01:49:47.399 When when did you call? I remember this call? When 1951 01:49:47.560 --> 01:49:47.840 was it? 1952 01:49:50.039 --> 01:49:54.479 I had been over three weeks ago, I believe, Yeah, yeah, 1953 01:49:54.520 --> 01:49:56.880 and you called and Chopper worked with you. 1954 01:49:57.000 --> 01:50:00.359 Right, yes, that's correct. 1955 01:50:01.760 --> 01:50:04.079 And tell me how So tell me what happened. 1956 01:50:06.159 --> 01:50:12.199 Well, I went to them with the misdiagnosed. This was 1957 01:50:12.279 --> 01:50:19.079 with Spradley Chevrolet Hyundai here in Pueblo, and I told 1958 01:50:19.119 --> 01:50:22.119 him that it was still throwing the same code that 1959 01:50:22.800 --> 01:50:26.159 it was thrown before they diagnosed it and was supposed 1960 01:50:26.159 --> 01:50:30.920 to have fixed what the problem was. It was pretty 1961 01:50:30.920 --> 01:50:33.039 expensive for the high pressure fuel pump. 1962 01:50:34.000 --> 01:50:35.800 And so what happened? 1963 01:50:36.159 --> 01:50:39.199 Took him back. They rediagnosed it and said it with 1964 01:50:39.199 --> 01:50:42.479 a fuel rail, which was another twenty eight hundred dollars, 1965 01:50:42.920 --> 01:50:45.279 And I told him I'm not paying that. You guys 1966 01:50:45.279 --> 01:50:49.960 misdiagnosed the first one. And so initially they told me 1967 01:50:50.000 --> 01:50:51.920 to walk. So I told him I was going to 1968 01:50:52.159 --> 01:50:55.000 try to find an attorney or somebody, and that's when 1969 01:50:55.000 --> 01:50:59.199 I write, well and right, they did call me back, 1970 01:50:59.600 --> 01:51:03.520 and they did say that they would do the repair 1971 01:51:03.600 --> 01:51:08.880 without charging me. And uh, and they did that. It 1972 01:51:09.039 --> 01:51:11.720 is fixed, it's running right. 1973 01:51:11.840 --> 01:51:16.800 That's great man, that is great. I'm really happy. I'm 1974 01:51:16.800 --> 01:51:21.159 really happy about that. That is so cool. So I'm 1975 01:51:21.159 --> 01:51:22.279 glad that you were able to do it. 1976 01:51:24.039 --> 01:51:24.279 Yeah. 1977 01:51:24.319 --> 01:51:26.520 I wanted, you know, I want to give them the 1978 01:51:26.720 --> 01:51:30.880 benefit of the doubt. It's shitty truck, so, you know, give 1979 01:51:30.920 --> 01:51:32.159 them the chance to stand being. 1980 01:51:34.399 --> 01:51:35.920 Was this the Silverado by the. 1981 01:51:35.840 --> 01:51:40.119 Way, Yeah, yes, it was all right. 1982 01:51:40.319 --> 01:51:44.520 So I think that I think Chopper wanted. Probably he's 1983 01:51:44.560 --> 01:51:49.359 looking for my dinger and uh, there you go, Chopper, 1984 01:51:49.479 --> 01:51:50.439 you get the dinger for that. 1985 01:51:51.319 --> 01:51:51.640 Olly. 1986 01:51:51.800 --> 01:51:58.119 I should give him some applause too. Anyway, But thank 1987 01:51:58.159 --> 01:52:00.279 you Paul for letting yourself and of course that goes 1988 01:52:00.279 --> 01:52:02.319 out to the dealer who came through in the end. 1989 01:52:03.479 --> 01:52:04.960 So thank you for letting us know that. 1990 01:52:05.000 --> 01:52:05.239 Paul. 1991 01:52:05.399 --> 01:52:07.760 Three oh three seven one three eight two five five. 1992 01:52:08.279 --> 01:52:11.359 All right, what else are we going to talk about? 1993 01:52:11.640 --> 01:52:17.159 Stump the mechanic? Deputy d never without surprises, has come 1994 01:52:17.239 --> 01:52:20.920 up with another set of questions. D Are you ready 1995 01:52:21.039 --> 01:52:23.359 to stump the mechanic? 1996 01:52:23.640 --> 01:52:25.920 Yeah, I'm still wrapped up in my love affair with 1997 01:52:25.920 --> 01:52:28.560 a warranty company. But let me break away from that 1998 01:52:28.680 --> 01:52:29.319 for a second. 1999 01:52:31.119 --> 01:52:31.319 Now. 2000 01:52:31.439 --> 01:52:34.640 All I suggested was we were all globbing on to 2001 01:52:34.760 --> 01:52:38.199 the warranty company assuming they were one hundred percent correct, 2002 01:52:38.479 --> 01:52:41.760 never even thinking, well, wait a minute, have we ever 2003 01:52:41.800 --> 01:52:44.000 had a warranty company lie to us before? 2004 01:52:44.800 --> 01:52:45.199 We have? 2005 01:52:45.600 --> 01:52:48.439 However, well, I'll send you an email about it. But 2006 01:52:48.520 --> 01:52:51.760 let's let's play stump the mechanic because share it an audio. 2007 01:52:52.000 --> 01:52:54.920 And here's another thing. Here, here's another thing. I really, 2008 01:52:55.119 --> 01:52:58.520 I really want to get across to people. The spirited 2009 01:52:58.520 --> 01:53:02.680 discussions we have about disagreements about problems should never come 2010 01:53:02.720 --> 01:53:05.920 down to who's right and who's wrong. It should come 2011 01:53:05.960 --> 01:53:09.560 down to what is the consumer? How can we help 2012 01:53:09.600 --> 01:53:12.800 the consumer the most we can, and who's the real 2013 01:53:12.880 --> 01:53:15.439 bad guy here? I mean, it's not whether I'm right, 2014 01:53:15.520 --> 01:53:18.000 or Mark's right, or you're right. I don't give a damn. 2015 01:53:18.159 --> 01:53:20.359 If it turns out that this guy's a scumbag and 2016 01:53:20.399 --> 01:53:23.000 he's lying to us, and they will let the recording, 2017 01:53:23.520 --> 01:53:25.680 let us hear the recording, I'll be all for it. 2018 01:53:25.920 --> 01:53:28.920 But here's one thing mysterious. They won't let us hear 2019 01:53:28.960 --> 01:53:32.079 that recording. They won't let her hear the recording. Yet 2020 01:53:32.119 --> 01:53:35.600 they claim that they told him what they needed, but 2021 01:53:35.680 --> 01:53:36.760 they won't let us hear it. 2022 01:53:37.119 --> 01:53:37.279 Now. 2023 01:53:37.319 --> 01:53:39.439 Wouldn't that be the easiest thing to do to clear 2024 01:53:39.479 --> 01:53:42.760 this up. Let's hear the recording, Let's hear when he called. 2025 01:53:43.680 --> 01:53:45.920 That would clear it up, and I would stand corrected. 2026 01:53:46.159 --> 01:53:48.760 I would say, you know what, I am corrected. The 2027 01:53:48.840 --> 01:53:51.800 warranty company was telling the truth all along. But right 2028 01:53:51.840 --> 01:53:53.920 now I'm not ready to do that based on my 2029 01:53:54.000 --> 01:53:57.479 past experience. But hell, I don't have much experience. Maybe 2030 01:53:57.520 --> 01:53:59.359 I ought to just go by. You know what that 2031 01:53:59.439 --> 01:54:01.880 woman thinks of the mechanics. She's been going to for 2032 01:54:01.960 --> 01:54:05.399 ten years. She loves him, she said. I was surprised, 2033 01:54:05.520 --> 01:54:06.920 I asked her off the air. Do you think this 2034 01:54:06.960 --> 01:54:10.680 guy did anything wrong? I mean, does anyone really truly 2035 01:54:10.760 --> 01:54:13.760 believe that he needed a six thousand dollars repair so 2036 01:54:13.920 --> 01:54:17.439 badly that he was going to chance screwing a consumer 2037 01:54:17.479 --> 01:54:20.960 of ten years and getting collection from a warranty company. 2038 01:54:21.000 --> 01:54:24.960 Anybody believe that? Really? Truly? Look at it in its totality, 2039 01:54:25.279 --> 01:54:26.439 does it make sense? 2040 01:54:26.560 --> 01:54:26.960 None of the. 2041 01:54:29.199 --> 01:54:33.119 I think what happened, well, everyone actually suggested it. I 2042 01:54:33.199 --> 01:54:36.119 think that what I think happened is he might have 2043 01:54:36.159 --> 01:54:38.920 screwed up. I don't think he did the proper process, 2044 01:54:39.199 --> 01:54:42.239 but I think he was misguided by them on the phone. 2045 01:54:43.000 --> 01:54:47.319 And Kevin, we've had that happen before. Will they'll misguide 2046 01:54:47.359 --> 01:54:50.159 you on the phone. I'll just document everything. We'll take 2047 01:54:50.199 --> 01:54:53.279 care of it. I mean, it has been done before. 2048 01:54:53.439 --> 01:54:56.039 If it hadn't been done before, I'd say that's impossible. 2049 01:54:56.199 --> 01:55:02.079 Warrant you companies never ever ever say anything wrong ever, Mark, 2050 01:55:02.119 --> 01:55:04.239 go ahead, go ahead, Mark. 2051 01:55:04.399 --> 01:55:09.840 Look, there's the craziest, the craziest thing just happened. I 2052 01:55:09.840 --> 01:55:12.319 had another car smashed into me. I'm going to go 2053 01:55:12.319 --> 01:55:14.760 get it repaired, and then I'm going to call my 2054 01:55:14.840 --> 01:55:18.840 warranty company. After I call Excel Roofing and get a 2055 01:55:18.880 --> 01:55:21.479 new roof on, and then I'm going to call up 2056 01:55:21.479 --> 01:55:23.840 my home numbers and make sure they pay. 2057 01:55:23.720 --> 01:55:26.840 For You know, Mark, Mark, you know what. You totally 2058 01:55:26.840 --> 01:55:30.000 are making no sense. Here's what we have. We simply 2059 01:55:30.079 --> 01:55:33.720 have a woman who came to him and nowhere we 2060 01:55:33.760 --> 01:55:37.520 should mention on the paperwork. Does it ever even mention 2061 01:55:37.920 --> 01:55:39.399 a warranty? Okay? 2062 01:55:39.479 --> 01:55:39.720 Never? 2063 01:55:40.359 --> 01:55:45.359 And he acknowledges it, Okay, yes he did. And what 2064 01:55:45.439 --> 01:55:48.600 he said was he called the warranty company he's not 2065 01:55:48.640 --> 01:55:51.079 saying he didn't call them. He said he called them 2066 01:55:51.399 --> 01:55:54.000 and they told him to take it apart. They're not 2067 01:55:54.039 --> 01:55:57.439 going to pay for teardown. And then if he documents everything, 2068 01:55:58.199 --> 01:56:01.199 and if they if he documents everything as he goes, 2069 01:56:01.239 --> 01:56:03.760 they will pay for the repair if it's the transmission, 2070 01:56:04.119 --> 01:56:06.920 if it's anything more than the transmission, he has to 2071 01:56:07.000 --> 01:56:10.079 let them know. He said he did exactly that. Now 2072 01:56:10.119 --> 01:56:13.520 they're saying he shouldn't have fixed it. So I don't know. 2073 01:56:13.520 --> 01:56:17.439 Why heaven, Kevin, would you have ever done it without 2074 01:56:17.479 --> 01:56:21.079 an approval number, ever, ever, ever, ever. 2075 01:56:21.600 --> 01:56:24.279 No, it's it's not standard procedure. But I agree he 2076 01:56:24.319 --> 01:56:26.439 didn't do it maliciously. I don't think he did it 2077 01:56:26.439 --> 01:56:26.880 to steal. 2078 01:56:26.920 --> 01:56:27.800 From what I'm. 2079 01:56:27.720 --> 01:56:31.239 Saying, mark maliciously either he's. 2080 01:56:31.119 --> 01:56:33.279 He's I think he screwed up. I told you that. 2081 01:56:33.800 --> 01:56:36.520 I told you that, I think he screwed up. But 2082 01:56:36.680 --> 01:56:41.399 I think that I am. I'm hesitant to say that 2083 01:56:41.600 --> 01:56:44.560 he owes her that transmission just because. 2084 01:56:44.159 --> 01:56:46.760 Of that, well, the warranty. 2085 01:56:47.039 --> 01:56:48.600 I think the warranty. 2086 01:56:48.319 --> 01:56:51.520 Ever looking at it, without ever looking at it, would 2087 01:56:51.600 --> 01:56:54.199 never pay in a million years, just like my well 2088 01:56:54.239 --> 01:56:55.920 guess what guess. 2089 01:56:58.239 --> 01:57:01.239 Because We've had cases exactly like this where the guy 2090 01:57:01.359 --> 01:57:03.640 did not get pre approval, but we showed that he 2091 01:57:03.760 --> 01:57:06.239 actually needed it, it would have been covered, and we 2092 01:57:06.319 --> 01:57:08.920 got it covered. Now, tell me you don't remember cases 2093 01:57:08.960 --> 01:57:11.800 like that. We have cases all day long. I'm not 2094 01:57:11.840 --> 01:57:14.239 saying it's the ideal thing to do. Now. It would 2095 01:57:14.279 --> 01:57:16.399 be different if the guy did a bunch of other 2096 01:57:16.439 --> 01:57:19.079 repairs that they didn't need. But if it needed a 2097 01:57:19.199 --> 01:57:23.119 transmission and he documented it, and he has that documentation 2098 01:57:23.239 --> 01:57:26.319 including photos at his shop, and he can show that 2099 01:57:26.359 --> 01:57:29.760 to the warranty company, there is no reason they should 2100 01:57:29.760 --> 01:57:33.840 not pay simply because it went out of their procedure. 2101 01:57:34.800 --> 01:57:38.319 Okay, I'm the only one who read all kinds of insurance. Come, 2102 01:57:39.239 --> 01:57:42.039 I read the contract, Tom, I'm the only one here 2103 01:57:42.039 --> 01:57:44.920 who read the cost contract with her warranty company. 2104 01:57:45.439 --> 01:57:47.479 And here's what it says, in bold letters. 2105 01:57:48.000 --> 01:57:50.399 Your repair facility must provide us with an estimate for 2106 01:57:50.439 --> 01:57:52.520 the cover to repair in order to obtain an authorization 2107 01:57:52.680 --> 01:57:54.840 number before any repairs have begun. 2108 01:57:55.199 --> 01:57:56.439 All capitals an. 2109 01:57:57.439 --> 01:58:00.800 Okay, So, Dmitri, Dmitri, hold on, excuse use me, Dmitri, 2110 01:58:01.039 --> 01:58:05.239 excuse me. Please, you're reading a contract between a consumer 2111 01:58:05.760 --> 01:58:09.039 and a warranty company. You're not reading a contract between 2112 01:58:09.039 --> 01:58:11.760 a mechanic and the customer, or a mechanic and the 2113 01:58:11.800 --> 01:58:15.279 warranty company. That mechanic is not bound by that contract. 2114 01:58:16.239 --> 01:58:19.279 No, of course not. I made no such representation. But 2115 01:58:19.359 --> 01:58:21.399 this is this is the what you said. 2116 01:58:21.199 --> 01:58:23.720 Was you're the only one that read the contract. What 2117 01:58:23.760 --> 01:58:26.039 does that mean that? What does that mean? Does that 2118 01:58:26.079 --> 01:58:30.239 mean that somehow that, somehow that mechanic is supposed to 2119 01:58:30.359 --> 01:58:34.239 know what that contract says and a bide bye at all? 2120 01:58:34.600 --> 01:58:37.119 This is the reason the warranty company is denying the 2121 01:58:37.119 --> 01:58:40.760 claim any repairs performance that's will be. 2122 01:58:40.880 --> 01:58:44.039 And I'm going to ask you something, And I'm going 2123 01:58:44.079 --> 01:58:46.920 to ask you something. If a warranty company wanted to 2124 01:58:46.920 --> 01:58:50.079 get out of a repair, and god knows that never happens, 2125 01:58:50.279 --> 01:58:52.399 Let's say they wanted to get out of repair, is 2126 01:58:52.439 --> 01:58:55.640 it possible that they could say to a mechanic, just 2127 01:58:55.680 --> 01:58:57.640 go ahead, do this, this, and this, We'll take care 2128 01:58:57.640 --> 01:59:01.399 of it. Is it possible that the canic, not seeing 2129 01:59:01.439 --> 01:59:05.079 that contract, not knowing he needed a number, not knowing 2130 01:59:05.119 --> 01:59:07.920 he needed this, not knowing he needed that. Is it 2131 01:59:08.000 --> 01:59:10.640 possible that, on the good faith of his customer, he 2132 01:59:10.680 --> 01:59:13.199 had for ten years and a phone call to a 2133 01:59:13.239 --> 01:59:16.560 warranty company. Is it possible he just wanted to get 2134 01:59:16.600 --> 01:59:19.640 her down the road and he fixed the transmission thinking 2135 01:59:19.680 --> 01:59:22.760 he would be paid. Of course, it's possible, And what 2136 01:59:22.760 --> 01:59:26.520 I'm saying is to assume otherwise is ridiculous. Why would 2137 01:59:26.520 --> 01:59:29.239 anyone even do a repair on the off chance they're 2138 01:59:29.279 --> 01:59:31.520 not going to get paid. No one would do it 2139 01:59:31.560 --> 01:59:34.119 in their right mind. I am saying he might have 2140 01:59:34.199 --> 01:59:37.239 screwed up because he did not know the terms and 2141 01:59:37.319 --> 01:59:40.840 conditions of that contract. And I wonder why who could 2142 01:59:40.880 --> 01:59:44.079 have given him that contract to read? Who could have 2143 01:59:44.159 --> 01:59:46.319 given it to him? He wouldn't have gotten it out 2144 01:59:46.359 --> 01:59:48.840 of the sky. She would have had to have given 2145 01:59:48.880 --> 01:59:52.439 it to him. She was the one under contract. She 2146 01:59:52.600 --> 01:59:56.399 should have said to him, by the way, you need this, this, 2147 01:59:56.560 --> 02:00:01.640 and this, because it was her contract. You see, we're 2148 02:00:01.640 --> 02:00:05.520 putting all the burden on a guy who someone bought 2149 02:00:05.520 --> 02:00:08.760 a repair a vehicle to be repaired. And you know, Kevin, 2150 02:00:09.039 --> 02:00:12.239 I'm surprised you're not chiming up more, knowing how sleazy 2151 02:00:12.279 --> 02:00:13.640 these warranty companies are. 2152 02:00:13.960 --> 02:00:14.600 Well, no, they are. 2153 02:00:14.640 --> 02:00:16.640 And you got a you know, we're not talking about 2154 02:00:16.640 --> 02:00:19.239 a fly by night mechanic who was in business for 2155 02:00:19.279 --> 02:00:21.920 five minutes, le Kevin. 2156 02:00:21.640 --> 02:00:23.560 Talk, I'm what you just asked them? 2157 02:00:23.760 --> 02:00:26.680 No, it's you gotta dot every I and cross every tea. 2158 02:00:26.720 --> 02:00:29.079 I mean, that's the whole point with the warranties. Absolutely, 2159 02:00:29.159 --> 02:00:31.199 they're sleazy, and that's why you got to do your 2160 02:00:31.279 --> 02:00:32.439 due diligence and do it right. 2161 02:00:33.680 --> 02:00:34.960 And that's not up to her. 2162 02:00:39.399 --> 02:00:41.920 And what if the mechanic did not know he needed 2163 02:00:41.960 --> 02:00:45.439 an authorization number? What if he took that verbal assurance 2164 02:00:46.039 --> 02:00:48.920 on a record on what if he took that verbal 2165 02:00:48.960 --> 02:00:51.920 assurance as gospel? What if he did what if he 2166 02:00:51.960 --> 02:00:55.159 took that verbal assurance's gospel? And you know all I asked, am, 2167 02:00:55.640 --> 02:00:58.319 I just asked the warranty company, you know what, let's 2168 02:00:58.359 --> 02:01:00.600 hear let's hear the recording. It'll put it all to rest. 2169 02:01:00.920 --> 02:01:03.079 If you told him he needed to call back for 2170 02:01:03.119 --> 02:01:06.479 an authorization number, let's hear it. And guess what, they 2171 02:01:06.479 --> 02:01:08.840 won't show it. They won't let us listen to it. Hmm. 2172 02:01:12.199 --> 02:01:13.359 I think So what I think. 2173 02:01:13.199 --> 02:01:14.640 She should do is sue the warrants. 2174 02:01:14.640 --> 02:01:17.079 You come, every chound would have had the approval. You 2175 02:01:17.159 --> 02:01:19.640 can call one hundred in cold call him right Now, 2176 02:01:19.880 --> 02:01:22.760 every single shop wouldn't have done anything till they. 2177 02:01:22.680 --> 02:01:25.239 Had the approval. Okay, And I don't know my heat, 2178 02:01:25.399 --> 02:01:29.359 So does that mean hold on? So does that mean 2179 02:01:29.640 --> 02:01:31.680 that a woman who brought a car to a shop 2180 02:01:32.279 --> 02:01:35.840 and signed a work in voice, never referencing a warranty 2181 02:01:36.239 --> 02:01:39.800 and also hold on a second and also waived her 2182 02:01:39.880 --> 02:01:43.560 right to a written estimate and gave verbal approval according 2183 02:01:43.600 --> 02:01:46.600 to that contract in his notes, she gave verbal approval 2184 02:01:46.640 --> 02:01:49.840 that day to start repairs. So you're telling me based 2185 02:01:49.880 --> 02:01:53.199 on that, he had to have gotten that and should 2186 02:01:53.199 --> 02:01:56.359 have known the terms and conditions of a warranty company 2187 02:01:56.479 --> 02:01:58.800 that he never dealt with before. So that's what you're 2188 02:01:58.840 --> 02:02:01.000 telling me, And the fact that he didn't do it 2189 02:02:01.039 --> 02:02:02.279 means he shouldn't get. 2190 02:02:02.199 --> 02:02:06.399 Paid after fifty years in business if he didn't know 2191 02:02:06.439 --> 02:02:09.479 how to deal with a warranty company like every other 2192 02:02:09.560 --> 02:02:13.439 person that's on our referral list, or quite frankly is breathing, 2193 02:02:13.800 --> 02:02:16.720 he's a moron in my opinion, and in my opinion, 2194 02:02:17.000 --> 02:02:18.279 he should be paying Mark. 2195 02:02:18.319 --> 02:02:20.159 I don't need you calling people names. You know what, 2196 02:02:20.439 --> 02:02:22.720 You need a better picker. You need a better picker 2197 02:02:22.760 --> 02:02:25.800 when you're picking bad guys. Because you're off you're off 2198 02:02:25.840 --> 02:02:29.960 base here. Okay, it takes listen, it takes me something 2199 02:02:30.000 --> 02:02:32.520 to want to destroy a business, and I'm not likely 2200 02:02:32.600 --> 02:02:35.159 to do it just because a guy didn't you know, 2201 02:02:35.199 --> 02:02:37.840 he believed a warranty company and you know what, here's 2202 02:02:37.840 --> 02:02:40.399 the deal, just because he didn't know how to deal 2203 02:02:40.399 --> 02:02:42.640 with the warranty company. So my question is this, to 2204 02:02:42.720 --> 02:02:45.279 meet you, I'll ask you. So he shouldn't get paid. 2205 02:02:45.520 --> 02:02:48.319 That's what we're saying. He should give her that transmission. 2206 02:02:48.319 --> 02:02:50.199 Hold on, hold on, I think Mark, what are we saying? 2207 02:02:50.279 --> 02:02:51.520 I think Mark, what are we saying? 2208 02:02:51.600 --> 02:02:52.079 Oh? 2209 02:02:52.119 --> 02:02:55.680 I think Mark's position was, Look, the guy really should 2210 02:02:55.720 --> 02:02:57.960 have known better because he's been in business for decades. 2211 02:02:58.000 --> 02:02:59.039 He knows how to deal with hi. 2212 02:02:59.159 --> 02:03:01.439 And Okay, now my question is he didn't, so now what? 2213 02:03:01.720 --> 02:03:02.119 So now what? 2214 02:03:02.600 --> 02:03:02.760 Now? 2215 02:03:02.760 --> 02:03:05.119 What he didn't now what? He doesn't get paid? No, 2216 02:03:05.279 --> 02:03:06.680 he can't enforce the work order? 2217 02:03:06.800 --> 02:03:06.880 What? 2218 02:03:07.159 --> 02:03:10.680 No, here's I think I think an equitable solution would 2219 02:03:10.720 --> 02:03:15.000 be to have Chelsea pay what she would have paid 2220 02:03:15.399 --> 02:03:18.840 as her deductible or copay or whatever they call it, 2221 02:03:19.199 --> 02:03:21.399 and they kind of split it this way. It's a 2222 02:03:21.439 --> 02:03:23.279 little bit of splitting the baby. But if she should 2223 02:03:23.279 --> 02:03:25.560 pay what she would have had to pay. Oh and 2224 02:03:25.600 --> 02:03:26.520 by the way, I'd like. 2225 02:03:26.520 --> 02:03:28.000 To address and how do we know what that is? 2226 02:03:29.359 --> 02:03:32.039 It's it's in the contract. Actually, there's a maximum per 2227 02:03:32.079 --> 02:03:32.560 hour pack. 2228 02:03:32.600 --> 02:03:33.279 How much is it? 2229 02:03:33.560 --> 02:03:35.760 I think the maximum they'll pay sixty bucks an hour, 2230 02:03:37.600 --> 02:03:43.159 So I think that's What about parts? What about parts? Yeah, 2231 02:03:42.560 --> 02:03:44.439 I haven't seen that part yet. 2232 02:03:44.520 --> 02:03:45.760 It's it's a pretty long contract. 2233 02:03:45.760 --> 02:03:47.760 Well, let's see. Let's see what that comes out to be. 2234 02:03:47.880 --> 02:03:49.520 Let me take Let's see what that comes out to be. 2235 02:03:49.760 --> 02:03:52.119 One thing I know for sure, we shouldn't drag this 2236 02:03:52.199 --> 02:03:55.359 guy through the dirt. Oh, we shouldn't just because he 2237 02:03:55.479 --> 02:03:57.199 screwed up dealing with the warranty company. 2238 02:03:57.239 --> 02:03:57.479 Greeds. 2239 02:03:57.520 --> 02:03:59.720 You know what, I'll bet you the first time Kevin 2240 02:03:59.760 --> 02:04:02.119 Dell with a warranty company, he had to learn some lessons. 2241 02:04:02.319 --> 02:04:04.399 This guy, it's not. You know, I don't know how 2242 02:04:04.399 --> 02:04:07.000 many times this guy dealt with warranty companies. I have 2243 02:04:07.079 --> 02:04:09.560 no idea. But if we're trying to make the case 2244 02:04:09.840 --> 02:04:13.159 that he screwed up and therefore lost six grand, I'm 2245 02:04:13.199 --> 02:04:16.439 not for it. And if he screwed up, he didn't 2246 02:04:16.439 --> 02:04:18.840 do it intentionally. To try to get why does he 2247 02:04:18.880 --> 02:04:21.119 care where he gets six grand from, whether it's from 2248 02:04:21.119 --> 02:04:23.720 a customer or a warranty company. The money is green 2249 02:04:23.760 --> 02:04:26.119 no matter where it comes from. Why would he purposely 2250 02:04:26.159 --> 02:04:29.119 do that? He wouldn't. But the case we were making 2251 02:04:29.359 --> 02:04:31.560 is that this guy was trying to screw her, and 2252 02:04:31.560 --> 02:04:33.840 that's how I came into this case. We got more 2253 02:04:33.880 --> 02:04:41.880 coming up. Go with a sure thing Denver's Best Roofer 2254 02:04:42.000 --> 02:04:44.880 Excel Roofing dot com. You don't pay a cent until 2255 02:04:44.920 --> 02:04:51.399 you're content. Time for an insurance checkup free, no obligation. 2256 02:04:51.439 --> 02:04:55.239 In comparison, call Compass Insurance paying too much your coverage 2257 02:04:55.279 --> 02:04:57.840 at dozens of insurance companies find out now three O 2258 02:04:58.000 --> 02:05:00.039 three seven to seven to one. Help. You'll think I 2259 02:05:00.039 --> 02:05:02.640 think you're his only customer when you choose Frank durand 2260 02:05:02.640 --> 02:05:05.119 the real estate Man dot com to list your home 2261 02:05:05.319 --> 02:05:08.479 with Remax Alliance three oh three nine two zero sixteen 2262 02:05:08.560 --> 02:05:15.840 twenty two. Hi Tom Martino here, as Dimitrio aptly brought out, 2263 02:05:16.000 --> 02:05:18.560 he read further into that contract. She can't take in 2264 02:05:18.600 --> 02:05:21.680 the small claims court because she signed an arbitration clause. 2265 02:05:22.000 --> 02:05:23.840 And not only that, but she has to pay for 2266 02:05:23.880 --> 02:05:27.319 it if she loses or and no matter what she'll 2267 02:05:27.319 --> 02:05:29.439 have to pay for her side right anyway, So here's 2268 02:05:29.439 --> 02:05:32.039 the bottom line. She can't go to small claims court. 2269 02:05:32.279 --> 02:05:33.960 I think we need to call them and say, look, 2270 02:05:34.239 --> 02:05:37.399 if this was truly done, he screwed up. Well, let's 2271 02:05:37.399 --> 02:05:39.119 all say he screwed up. Okay, we love saying that 2272 02:05:39.159 --> 02:05:40.880 he screwed up. He screwed up. He screwed up. He 2273 02:05:40.920 --> 02:05:43.319 screwed up. He didn't get a number, he didn't do anything. 2274 02:05:43.319 --> 02:05:45.560 He went and fixed it, he said, because she was 2275 02:05:45.600 --> 02:05:48.399 begging him to get it fixed quickly. But let's just 2276 02:05:48.479 --> 02:05:52.079 say he's a lying thief and he screwed up. She 2277 02:05:52.239 --> 02:05:55.600 needed a transmission and she got one. Now, all I'm 2278 02:05:55.640 --> 02:05:57.960 saying is this, why wouldn't they pay for it? If 2279 02:05:58.000 --> 02:06:02.159 it cost a reasonable amount and it's what she needed anyway? 2280 02:06:02.319 --> 02:06:04.239 Why won't they pay what she would they would have 2281 02:06:04.239 --> 02:06:08.039 paid anyway? Why what technicality would keep them from paying 2282 02:06:08.439 --> 02:06:11.439 if truly he has all of the documentation sitting in 2283 02:06:11.479 --> 02:06:15.000 a shop. I think that's reasonable to ask them what 2284 02:06:15.199 --> 02:06:18.760 harm would it do to pay this claim? If they 2285 02:06:18.760 --> 02:06:21.520 would have paid it anyway? The only difference is he 2286 02:06:21.560 --> 02:06:23.880 didn't call and get a number. Now, yeah, did he 2287 02:06:23.960 --> 02:06:26.399 screw up? Yes, if he didn't call and get a number, 2288 02:06:26.560 --> 02:06:28.760 if he wasn't privy to the terms and conditions of 2289 02:06:28.800 --> 02:06:31.960 the contract, and he didn't abide by that contract, which 2290 02:06:32.000 --> 02:06:34.760 by the way, he never signed, then then okay, he 2291 02:06:34.880 --> 02:06:37.479 screwed up. Let's call him a screw up every time 2292 02:06:37.479 --> 02:06:40.439 we refer to him. But at least let's try to 2293 02:06:40.439 --> 02:06:42.479 get the warranty company to pay what they would have 2294 02:06:42.479 --> 02:06:46.520 paid for anyway, had it been for a number. I 2295 02:06:46.560 --> 02:06:49.680 think that's a reasonable thing to do. Heather, you have 2296 02:06:49.760 --> 02:06:51.359 a problem, Go ahead, Heather, what's going on? 2297 02:06:54.640 --> 02:06:58.600 Oh uh? Yeah? So my husband was driving home from 2298 02:06:58.600 --> 02:07:01.079 work in the middle of the day in December, heading 2299 02:07:01.119 --> 02:07:04.399 east on nine seventy and the stage actually has a 2300 02:07:04.479 --> 02:07:07.119 road barrier signed there on the border of the Aurora 2301 02:07:07.600 --> 02:07:13.159 Watkins Line to close down the highway. There's some adverse weather. 2302 02:07:14.880 --> 02:07:20.359 Usually that is chained back, and that day, for whatever reason, 2303 02:07:20.640 --> 02:07:23.800 it was not, and so it swung open immediately in 2304 02:07:23.800 --> 02:07:26.199 front of my husband as he was passing, and there's 2305 02:07:26.199 --> 02:07:28.880 no way he could Oh man, it was literally right 2306 02:07:28.920 --> 02:07:30.439 in front of him. He's going. 2307 02:07:30.520 --> 02:07:32.880 So they didn't secure it or anything. They just right 2308 02:07:34.560 --> 02:07:36.479 they just left it hanging in the wind. 2309 02:07:36.560 --> 02:07:36.840 Or what. 2310 02:07:38.520 --> 02:07:41.239 Yeah, who was in charge of that sin on it? 2311 02:07:42.199 --> 02:07:44.479 My husband After he hit the sign, he went out 2312 02:07:44.479 --> 02:07:47.840 there and brought back the signs and tried to secure 2313 02:07:47.880 --> 02:07:50.039 it again. It was just there with a simple hook. 2314 02:07:50.079 --> 02:07:52.960 There was no there was no simple way or no 2315 02:07:53.239 --> 02:07:55.960 way of really securing it. It's just like a tow truck. 2316 02:07:56.520 --> 02:07:56.760 Was it? 2317 02:07:56.840 --> 02:07:57.039 When? 2318 02:07:57.439 --> 02:07:58.760 Was it wind that did it? Heather? 2319 02:08:00.399 --> 02:08:04.119 I think so? But shouldn't it be held back a 2320 02:08:04.159 --> 02:08:07.439 little better than that and not come out into the 2321 02:08:07.800 --> 02:08:08.479 I know what the case. 2322 02:08:08.640 --> 02:08:10.479 I know what case you're making. I know what case 2323 02:08:10.520 --> 02:08:13.399 you're making. Yeah, I know, I know what case you're making. 2324 02:08:13.399 --> 02:08:16.680 They were negligent, right they were? 2325 02:08:16.880 --> 02:08:19.640 Yes, we were in a Silverado, so luckily we weren't hurt. 2326 02:08:19.760 --> 02:08:22.880 There was no injuries, and our Silverado really exclayed us. 2327 02:08:22.920 --> 02:08:24.880 It was just the front bumper and the side of 2328 02:08:24.920 --> 02:08:26.680 the truck that got damaged. 2329 02:08:26.840 --> 02:08:30.760 Now, the way this is done a motorcycle, I know. 2330 02:08:30.840 --> 02:08:32.640 But are you calling for the other cars or are 2331 02:08:32.640 --> 02:08:34.600 you calling to get paid for what happened to yours? 2332 02:08:35.159 --> 02:08:36.600 I got to find out why you're calling. 2333 02:08:38.159 --> 02:08:41.600 I'm calling to get paid for mine. We documented over right? 2334 02:08:41.680 --> 02:08:42.920 How much are your damages? 2335 02:08:44.359 --> 02:08:45.720 About eighty eight hundred dollars. 2336 02:08:47.399 --> 02:08:50.760 Okay, will they not pay? 2337 02:08:50.960 --> 02:08:53.720 No, they are claiming that they are not liable because 2338 02:08:53.760 --> 02:08:56.479 they didn't realize there was a problem before our. 2339 02:08:56.359 --> 02:09:00.640 Incident, which is true. If that's true, that's true. If 2340 02:09:00.680 --> 02:09:05.920 that's true, that's true because of government immunity. But there's 2341 02:09:05.920 --> 02:09:08.600 something else though, that you could do. You could use 2342 02:09:08.640 --> 02:09:11.920 your insurance. It would not be charged against you, your 2343 02:09:12.000 --> 02:09:14.720 comprehensive insurance. I don't know if they'd make you use 2344 02:09:14.760 --> 02:09:18.359 collision I think it's comp but you would then they 2345 02:09:18.359 --> 02:09:22.479 would go after the state for you to collect. How 2346 02:09:22.560 --> 02:09:27.039 much is your deductible? Well, do you have a deductible on? No, 2347 02:09:27.119 --> 02:09:28.359 you're not going to be charged. 2348 02:09:28.079 --> 02:09:30.520 For this to fifty, So it's not it's not a 2349 02:09:30.560 --> 02:09:31.239 big deductible. 2350 02:09:31.520 --> 02:09:33.359 No, I meant you're not going to be You're not 2351 02:09:33.399 --> 02:09:36.600 going to be charged. What I meant was you're not 2352 02:09:36.640 --> 02:09:39.079 going to be charged. It's not going to be surcharged 2353 02:09:39.119 --> 02:09:43.079 against you. If it was a road hazard that that 2354 02:09:43.079 --> 02:09:45.359 that happened, they're not going to charge it against you. 2355 02:09:45.920 --> 02:09:47.520 But why do you only have a two hundred and 2356 02:09:47.520 --> 02:09:48.640 fifty dollars deductible? 2357 02:09:48.760 --> 02:09:55.039 My gosh, that's just when I originally got insurance. Way 2358 02:09:55.079 --> 02:09:56.760 back in the day. That's what my father told me 2359 02:09:56.800 --> 02:09:58.520 to do, and so I've always had it. It's great 2360 02:09:58.560 --> 02:10:01.279 when we actually have a claim because it's just a 2361 02:10:01.279 --> 02:10:02.000 little bit of money. 2362 02:10:02.039 --> 02:10:04.840 Well it is, But the problem is that the problem 2363 02:10:04.920 --> 02:10:06.880 is with a two hundred and fifty dollars deductible, just 2364 02:10:06.920 --> 02:10:09.479 as an aside, if you have a thousand dollars claim 2365 02:10:09.520 --> 02:10:11.880 or a two thousand dollars calmer a three thousand dollars claim, 2366 02:10:12.119 --> 02:10:14.600 most people won't put it in anyway. So you're paying 2367 02:10:14.600 --> 02:10:16.760 too much for a two hundred and fifty dollars deductible 2368 02:10:17.000 --> 02:10:18.920 when you won't even put in a claim unless it's 2369 02:10:18.920 --> 02:10:21.800 two thousand or more. Whatever your tolerance is is what 2370 02:10:21.840 --> 02:10:25.279 your deductible should be. That's all I'm saying is that 2371 02:10:25.560 --> 02:10:28.399 it doesn't pay for the few times you're going to 2372 02:10:28.520 --> 02:10:31.600 use it to pay for the lower deductible. Now, if 2373 02:10:31.600 --> 02:10:33.439 you were going to use it all the time, that 2374 02:10:33.479 --> 02:10:36.359 would be different. But normally I'll bet you you won't 2375 02:10:36.399 --> 02:10:39.840 put in a claim for two thousand, would you? 2376 02:10:39.880 --> 02:10:42.600 Probably not. We're pretty safe drivers. 2377 02:10:42.560 --> 02:10:45.439 So therefore, but therefore, you're putting a two hundred and 2378 02:10:45.439 --> 02:10:49.439 fifty dollars deductible on there for no reason, so I 2379 02:10:49.439 --> 02:10:51.279 would put a two thousand. I mean, I'm just saying 2380 02:10:51.399 --> 02:10:53.079 if you look at the rates, you'll see how much 2381 02:10:53.079 --> 02:10:55.720 money you would save doing that. I think that the 2382 02:10:55.800 --> 02:10:58.880 state should pay for it. I mean, they make exceptions 2383 02:10:58.880 --> 02:11:00.640 all the time for government and unity if they do 2384 02:11:00.720 --> 02:11:03.319 something like a screw up. But if they don't, your 2385 02:11:03.359 --> 02:11:05.800 insurance will not charge you for this. When I say 2386 02:11:05.880 --> 02:11:08.600 charge you, I don't mean the deductible. They won't charge 2387 02:11:08.600 --> 02:11:11.920 it against you. If it's written up the right way. 2388 02:11:12.000 --> 02:11:15.079 It's a comprehensive and it was their gate that swung open. 2389 02:11:16.840 --> 02:11:20.199 Did you are you Are you satisfied that you talk 2390 02:11:20.279 --> 02:11:22.760 to the enough people at the state or do you 2391 02:11:22.800 --> 02:11:25.079 want us to try, Deputy Doc? Do you want to 2392 02:11:25.119 --> 02:11:27.880 try calling up at the state and see where maybe 2393 02:11:27.920 --> 02:11:31.920 she didn't go up high enough there? 2394 02:11:32.119 --> 02:11:36.560 Doctor has gotten very far at all? Like this should be. 2395 02:11:38.119 --> 02:11:42.039 This certainly seems like it should be a dangerous condition 2396 02:11:42.199 --> 02:11:44.079 of a public highway, which no I. 2397 02:11:44.560 --> 02:11:47.920 Tak Heather, I totally agree with you, and now that 2398 02:11:47.960 --> 02:11:50.600 you put them on notice, I totally agree with you. 2399 02:11:51.039 --> 02:11:53.000 But when you call about your problem and then you 2400 02:11:53.039 --> 02:11:55.279 call about the universal problem, there's two different things. I 2401 02:11:55.319 --> 02:11:59.000 totally agree with you on the universal problem totally. And 2402 02:11:59.039 --> 02:12:01.800 I would hope that when Deputy dot calls them, they're 2403 02:12:01.840 --> 02:12:03.840 going to be aware of this, because he's going to 2404 02:12:03.920 --> 02:12:06.840 tell them. Look, you know you've been put on notice. Now, 2405 02:12:06.880 --> 02:12:09.199 you guys got to make sure that those gates are 2406 02:12:09.239 --> 02:12:13.079 not just hung there by one little hook. I'm Tom Martino. 2407 02:12:13.119 --> 02:12:15.199 We have more coming right up. Go with a sure 2408 02:12:15.279 --> 02:12:18.720 thing Denver's best roofer Excel Roofing dot com. You don't 2409 02:12:18.760 --> 02:12:24.319 pay a cent until you're content, wait time for an 2410 02:12:24.319 --> 02:12:28.560 insurance checkup free, no obligation. In comparison, call Compass Insurance 2411 02:12:28.720 --> 02:12:31.760 paying too much your coverage at dozens of insurance companies 2412 02:12:31.800 --> 02:12:34.399 find out now three all three seven seven to one help. 2413 02:12:34.600 --> 02:12:37.199 You'll think you're his only customer when you choose Frank 2414 02:12:37.279 --> 02:12:39.720 durand the real estate man dot com to list your 2415 02:12:39.760 --> 02:12:42.880 home with Remax Alliance three oh three nine two zero 2416 02:12:43.039 --> 02:12:48.359 sixteen twenty two. Hi Tom Martino here three oh three 2417 02:12:48.399 --> 02:12:51.119 seven one three talks seven one three A two five 2418 02:12:51.279 --> 02:12:53.600 five Man. I hate to bring this back up again, 2419 02:12:53.640 --> 02:12:55.800 but and I would. I don't know if Mark still listening, 2420 02:12:55.800 --> 02:12:59.079 but we never we never even examine that possibility. So 2421 02:12:59.199 --> 02:13:04.199 Deputy d and Kevin, we're talking and Doc, we're talking 2422 02:13:04.239 --> 02:13:08.039 about this warranty, right, assuming that had he done it 2423 02:13:08.119 --> 02:13:10.239 the correct way, it would have been paid for and 2424 02:13:10.279 --> 02:13:12.079 she would have been or at least a good part 2425 02:13:12.119 --> 02:13:14.680 of it would have been paid for. But Kevin, you're saying, 2426 02:13:14.680 --> 02:13:18.159 there's a good possibility on High Mile has used vehicles 2427 02:13:18.560 --> 02:13:20.920 that warranty claims will be turned down for normal wear 2428 02:13:20.920 --> 02:13:21.520 and tear. 2429 02:13:21.880 --> 02:13:23.119 Especially as rapid. 2430 02:13:23.119 --> 02:13:24.760 It only had one hundred and sixty miles on it 2431 02:13:24.840 --> 02:13:27.359 since issue of the policy, So I think it's more 2432 02:13:27.439 --> 02:13:30.319 than likely it would have been turned down as opposed. 2433 02:13:30.079 --> 02:13:32.039 Right, because what could she have done in one hundred 2434 02:13:32.039 --> 02:13:35.640 and sixty miles? What could have actually broken down in 2435 02:13:35.680 --> 02:13:37.960 one hundred and sixty miles? And if it was a 2436 02:13:38.000 --> 02:13:41.640 throttle body and other things, it's more likely wear and. 2437 02:13:41.640 --> 02:13:43.439 Tear and the burden of proof would have been on 2438 02:13:43.520 --> 02:13:46.119 her and the shop to prove that it was a 2439 02:13:46.159 --> 02:13:49.239 failure that would have been covered, and that's tough. 2440 02:13:49.760 --> 02:13:53.640 We should ask this mechanic. We should ask this mechanic 2441 02:13:53.840 --> 02:13:57.399 exactly was it normal wear and tear or was there 2442 02:13:57.720 --> 02:14:02.399 some catastrophic failure? In fact? Can we try to get 2443 02:14:02.479 --> 02:14:04.920 him on Kachina I talk to him, ask him if 2444 02:14:04.960 --> 02:14:07.000 he'll come on. And I want to ask him that 2445 02:14:07.079 --> 02:14:09.439 question about what was wrong with it? Really I do, 2446 02:14:09.800 --> 02:14:11.840 because if it turns out it wasn't going to be 2447 02:14:11.840 --> 02:14:16.520 paid for anyway, I mean, that's going to change everything. Sure, 2448 02:14:17.439 --> 02:14:19.159 then she might want to take him up on those 2449 02:14:19.239 --> 02:14:20.159 payment arrangements. 2450 02:14:20.359 --> 02:14:21.520 Yep, I think it works. 2451 02:14:21.640 --> 02:14:25.720 Three three seven one three eight two five five Okay, 2452 02:14:25.720 --> 02:14:27.199 stumped mechanic, Go ahead. 2453 02:14:26.960 --> 02:14:30.119 D all right now that sheared and Autotech is here 2454 02:14:30.239 --> 02:14:32.840 next to me. Kevin, you're a great resource. And here's 2455 02:14:32.880 --> 02:14:37.079 my question for you. I am the only person I 2456 02:14:37.239 --> 02:14:41.199 know who buys the octane rating that is actually specifies 2457 02:14:41.239 --> 02:14:44.920 in my car's manual, which is eighty seven. Everyone else 2458 02:14:45.000 --> 02:14:48.560 I know whose specifications are either eighty seven or ninety one, 2459 02:14:49.039 --> 02:14:52.760 buys the cheap eighty five gasoline and they don't think 2460 02:14:52.800 --> 02:14:56.439 there's anything wrong with them that is counter to my position. Kevin, 2461 02:14:57.119 --> 02:14:59.880 Why am I right? And what's going to happen to 2462 02:15:00.039 --> 02:15:03.600 people's cars when they buy the lower than required octane 2463 02:15:03.640 --> 02:15:04.640 rated gasoline? 2464 02:15:05.039 --> 02:15:08.560 Well, you're not always right. Sometimes nothing will happen with 2465 02:15:08.640 --> 02:15:11.880 the lower octane. I think each car individually, you have 2466 02:15:11.960 --> 02:15:14.079 to and I always helping you put the good stuff 2467 02:15:14.119 --> 02:15:16.000 in and see what kind of milelogy get. If it's 2468 02:15:16.000 --> 02:15:19.479 increased a bunch, then it's you know, there's not always 2469 02:15:19.479 --> 02:15:20.039 a benefit. 2470 02:15:20.920 --> 02:15:24.399 I know someone who's Volkswagen automobile began knocking like a 2471 02:15:24.439 --> 02:15:26.079 diesel when they put eighty five in. 2472 02:15:26.520 --> 02:15:29.439 If you if you're noticing driveability issues, then yeah, you 2473 02:15:29.439 --> 02:15:32.680 got to buy the upgraded fuel. But some cars it's 2474 02:15:32.720 --> 02:15:34.439 a waste of money for the upgraded fuel. 2475 02:15:34.520 --> 02:15:37.279 With some cars, yes, it's an absolute just play it 2476 02:15:37.319 --> 02:15:37.760 as you go. 2477 02:15:38.000 --> 02:15:40.119 But in the matter of a car that actually begins 2478 02:15:40.159 --> 02:15:43.199 to make that knocking sound, isn't that indicative of tremendous 2479 02:15:43.239 --> 02:15:45.079 damage that's being caused by pre ignition? 2480 02:15:45.279 --> 02:15:48.399 Not necessarily it continued use at that, Yes, but not 2481 02:15:48.520 --> 02:15:50.359 just in you know, intermittent stuff. 2482 02:15:50.439 --> 02:15:53.560 Great, thank you, Kevin, didn't stump you? All right? 2483 02:15:53.600 --> 02:15:55.039 Well, how about the next one? 2484 02:15:55.319 --> 02:15:57.600 Okay, Kevin. 2485 02:15:57.680 --> 02:16:00.359 I think one of the most neglected serve this isn't 2486 02:16:00.359 --> 02:16:04.800 an automobile is replacing the automatic transmission fluid and people 2487 02:16:04.840 --> 02:16:07.720 typically wait for their transmission to fail or begin to 2488 02:16:07.800 --> 02:16:10.560 act up in some way before they do it. Can 2489 02:16:10.600 --> 02:16:12.800 you please let us know why. It's a great idea 2490 02:16:12.960 --> 02:16:16.920 that people like me exchange the ATF and their automobile 2491 02:16:17.119 --> 02:16:20.119 at a regular interval and long before any signs of 2492 02:16:20.119 --> 02:16:20.920 trouble develop. 2493 02:16:21.560 --> 02:16:23.840 Well, yeah, the fluid breaks down over time and the 2494 02:16:23.840 --> 02:16:26.880 filter can plug up over time because as clutches and 2495 02:16:27.000 --> 02:16:31.119 other components in the transmission. We're out, there's debris inside 2496 02:16:30.880 --> 02:16:33.639 the transmission and you need to get that and the 2497 02:16:33.639 --> 02:16:36.559 old fluid out of there. So yeah, I mean they 2498 02:16:36.559 --> 02:16:40.520 say lifetime. You know, sealed transmissions never needs it's all garbage, 2499 02:16:40.879 --> 02:16:43.079 you know. Some of you can't get the filter out, granted, 2500 02:16:43.360 --> 02:16:46.719 but at least getting the fluid changed. There's no lifetime anything. 2501 02:16:48.399 --> 02:16:50.040 All right, we have to take a break again. I'm 2502 02:16:50.040 --> 02:16:52.440 Tom Martino three oh three seven one three A two 2503 02:16:52.440 --> 02:16:56.319 five five Go with a sure thing Denver's best roofer 2504 02:16:56.440 --> 02:16:59.360 Excel Roofing dot com. You don't pay a cent until 2505 02:16:59.399 --> 02:17:05.239 your content time for an insurance check up free no 2506 02:17:05.360 --> 02:17:09.719 obligation comparison call Compass insurance paying too much your coverage 2507 02:17:09.719 --> 02:17:12.360 at dozens of insurance companies find out now three oh 2508 02:17:12.440 --> 02:17:14.799 three seven to seven to one help. You'll think you're 2509 02:17:14.840 --> 02:17:17.360 his only customer when you choose Frank durand the Real 2510 02:17:17.440 --> 02:17:20.440 estate Man dot com to list your home with Remax 2511 02:17:20.479 --> 02:17:23.559 Alliance three oh three nine two zero sixteen twenty two. 2512 02:17:27.040 --> 02:17:32.920 Hi Tom Martine, your troubleshooter three O three seven one 2513 02:17:33.000 --> 02:17:35.479 three talk three oh three seven one three eight two 2514 02:17:35.559 --> 02:17:39.399 five five all right, so, uh do we have any No, 2515 02:17:39.479 --> 02:17:40.840 we don't have any other calls. I just want to 2516 02:17:40.879 --> 02:17:43.719 tell you that Dan McKenzie will do your will, your trust, 2517 02:17:43.879 --> 02:17:49.520 lower prices, direct conversations, a person, a person a state planning. 2518 02:17:49.639 --> 02:17:52.440 He's a great guy and a lot of us around 2519 02:17:52.479 --> 02:17:56.360 here use him. Dan McKenzie McKenzie law, our exclusive go 2520 02:17:56.440 --> 02:18:02.120 to guy for your state planning of all kinds eight 2521 02:18:02.159 --> 02:18:08.920 three three co plans eight three three co plans. So okay, 2522 02:18:09.120 --> 02:18:12.239 So Dmitri, do you have any other interesting Yes? 2523 02:18:12.280 --> 02:18:14.959 I do. This is a stumper for Kevin from Sheridan Autoten. 2524 02:18:15.079 --> 02:18:17.120 Now I want to try to take one before Kevin 2525 02:18:17.120 --> 02:18:17.959 and see if I can get it. 2526 02:18:17.959 --> 02:18:22.159 Go okay, So Tom, you'll go first, gentlemen. Yeah, About 2527 02:18:22.200 --> 02:18:24.959 a year or two ago, I was driving my beloved Forerunner. 2528 02:18:25.440 --> 02:18:27.760 The windows were rolled down, and I stopped at a 2529 02:18:27.760 --> 02:18:32.319 red light and I heard a very quiet turbocharger engine 2530 02:18:32.360 --> 02:18:34.799 coming out from under the hood. It sounded like this, 2531 02:18:38.600 --> 02:18:42.159 and I glanced at my dashboard and guess what light 2532 02:18:42.360 --> 02:18:42.799 came on? 2533 02:18:45.600 --> 02:18:48.239 What am okay? I heard? 2534 02:18:48.600 --> 02:18:51.239 I immediately knew what was wrong. I drove to my 2535 02:18:51.319 --> 02:18:55.680 friend's garage and I made the repair myself. So what 2536 02:18:55.799 --> 02:18:59.440 was the light cash board? And what was the over hair? 2537 02:18:59.719 --> 02:19:00.000 Nope? 2538 02:19:01.239 --> 02:19:01.840 Overheating? 2539 02:19:01.879 --> 02:19:03.319 Nope? Do you want me to make that sound again? 2540 02:19:03.840 --> 02:19:03.920 Zo? 2541 02:19:08.799 --> 02:19:09.159 Kevin? 2542 02:19:09.559 --> 02:19:13.280 Kevin got the first half right. The battery light turned 2543 02:19:13.319 --> 02:19:18.639 on on my dashboard. What failure was the car warning 2544 02:19:18.680 --> 02:19:19.639 me about? 2545 02:19:20.680 --> 02:19:22.399 Well, the turs Corona noise? 2546 02:19:22.440 --> 02:19:22.680 I have. 2547 02:19:24.319 --> 02:19:25.680 What was the noise about? 2548 02:19:26.040 --> 02:19:28.520 Maybe it was his dog in the back seat? 2549 02:19:29.280 --> 02:19:30.120 No, what was it? 2550 02:19:30.280 --> 02:19:32.479 You want me to tell you? 2551 02:19:32.600 --> 02:19:32.840 Yeah? 2552 02:19:32.879 --> 02:19:37.120 I had to do with the belt. Oh, you're right, 2553 02:19:37.159 --> 02:19:38.040 you're almost there. 2554 02:19:38.600 --> 02:19:42.840 The alternator failed and one of the modes of failure 2555 02:19:43.399 --> 02:19:48.440 is they make a turbocharger sound a very quiet turbo because. 2556 02:19:48.200 --> 02:19:51.159 They keeps because they keep spinning on the inside. 2557 02:19:51.600 --> 02:19:51.840 Yeah. 2558 02:19:51.840 --> 02:19:53.680 I don't know, but if that would be up to 2559 02:19:53.719 --> 02:19:57.159 Kevin to tell us what what actually broke inside my alternator? 2560 02:19:57.840 --> 02:19:59.360 You guys got it, both of you did. 2561 02:20:00.959 --> 02:20:01.120 Well. 2562 02:20:01.159 --> 02:20:03.760 I didn't get I just said I I didn't. I 2563 02:20:03.799 --> 02:20:07.040 said the Uh, Well, did I say overheating? I thought, yeah, 2564 02:20:07.079 --> 02:20:08.399 I was just trying to make you feel. 2565 02:20:08.120 --> 02:20:10.840 Good first, So yeah, thanks for taking. 2566 02:20:10.559 --> 02:20:14.680 That one anyway, Cole. What's the next one, Kevin? 2567 02:20:15.000 --> 02:20:18.760 There is a service that Toyota recommends called induction service. 2568 02:20:18.879 --> 02:20:20.000 Are you familiar with that? 2569 02:20:20.079 --> 02:20:21.600 And is that something that's valuable? 2570 02:20:22.639 --> 02:20:23.840 A lot of them do it now? 2571 02:20:24.239 --> 02:20:27.399 It cleans? Yeah, cleans, go ahead to Kevin and everything. Yeah, 2572 02:20:27.440 --> 02:20:28.680 it's very very beneficial. 2573 02:20:29.479 --> 02:20:32.680 Will it also clean the valve body without me having 2574 02:20:32.680 --> 02:20:35.319 to disassemble the air and take system to clean the 2575 02:20:35.399 --> 02:20:37.600 valve body because it all gets kind of like sucked 2576 02:20:37.680 --> 02:20:38.319 right into it. 2577 02:20:39.200 --> 02:20:41.959 What they take in the throttle body and everything, you know, 2578 02:20:42.200 --> 02:20:43.680 but especially. 2579 02:20:43.360 --> 02:20:47.200 If you do it regularly from the beginning. And BGP 2580 02:20:47.600 --> 02:20:50.040 wait wait wait BG products right exactly? 2581 02:20:50.120 --> 02:20:53.000 Do you do this service as Sheridan Autotach absolutely recommended 2582 02:20:53.040 --> 02:20:53.879 every sixty. 2583 02:20:53.719 --> 02:20:55.520 Yeah, you can buy BG, can't you, Kevin? 2584 02:20:55.520 --> 02:20:57.840 And do it yourself for this anywhere? NAPA sells it. 2585 02:20:57.879 --> 02:21:01.319 A lot of places sell it all right. 2586 02:21:01.399 --> 02:21:04.920 I'm Tom Martino. Thank you, guys, Deputy d Deputy dot 2587 02:21:05.319 --> 02:21:07.920 Deputy Kevin. I'm making you an honory deputy. Save all 2588 02:21:07.920 --> 02:21:08.760 your problems for me.