Speaker 1: Welcome to the Master of the NZ podcast, the ultimate
destination for anyone passionate about the electrical trade.
Speaker 2: Whether you're a season electrician, an eager apprentice, or.
Speaker 1: Just someone who wants to dive deep into the world
of electrical work, You've.
Speaker 2: Come to the right place. Join your host, Paul.
Speaker 1: Abernavi, a true authority in the industry with over thirty
eight years of trade experience, as he electrifies your mind
within depth discussions, expertips, and valuable insights.
Speaker 2: That will keep you ahead of the curve.
Speaker 1: Each episode, Paul will illuminate the complexities of the trade,
decode the national electrical code, and share the latest industry trends,
all while empowering you to take your electrical career to
the next level. So hear up, plug in, and get
ready to supercharge your knowledge because with the Master of
the Neez podcast, the power is in your hands.
Speaker 2: Now get ready. Here is your host, Paul Abernavi.
Speaker 3: What up, everybody?
Speaker 4: Welcome to another episode of Master the NEC, the podcast
where I talk about just about anything electrical and on
today's topic, it's no exception except for today we're going
to talk a little bit more about service and servicing
your customer, and we're going to talk about five tips
on how to handle an upset customer. Now, it's not
always an irate customer. It's somebody that seems just dissatisfied.
Oh maybe they think your bill was too high. Maybe
they there's something that occurred that just got them a
little upset. And at the end of the day, you
want a happy customer, because a happy customer is a
return customer. Its word of mouth is still the best
form of marketing because when you do something good for
somebody and you really hit it home that they go
out our way to tell people. If you do something
bad for them, or you leave them with a bad
taste in their mouth, they're going to also go out
of their way to go and say something bad about you.
Speaker 3: So there's a.
Speaker 4: Good and the bad with the word of mouth, and
so we want to talk about that a little bit
today's episode.
Speaker 3: So I'm going to give you five key tips.
Speaker 4: And these are going to seem like these are just
the duh kind of moment where you're going to sit
there and say, Paul, I knew this. The problem is
people know this, They understand the rationale, but behind the
common sense approach to dealing with an upset customer, but
they don't really think about it in the sense of,
let me sit down and identify the different steps to
how to deal this, deal with this, because they get
caught up in the moment and they say, well, I
don't need to practice this, I don't need to rehearse this.
Speaker 3: I don't need to and you do.
Speaker 4: And a lot of times I will explain to people,
especially when I'm mentoring different contractors and their staff and
how to deal with the customer, how to deal with
an irate customer, and sometimes you got to remember the
mentality where the customer is always.
Speaker 3: Right may not be true.
Speaker 4: They might not be right, but there's a tactful way
that you can deal with it, and there's.
Speaker 3: An approach to do it.
Speaker 4: And we all have to fight that urge to have
that animalistic instinct to want to fight, and we have
to learn how to subdue that. And so we're going
to talk about that a little bit today. I'm going
to give you my five tips for handling upset customers.
And again, it's not gonna matter whether they're upset or
a bill upset of something that happened. You can approach
every situation the same way. And you know what, These
are actionable so you can try to use them in
your daily practice as an electrical contractor or whatever service
or in a business you're in.
Speaker 3: So let's look at these.
Speaker 4: So number one and I think is that And I
have the same problem with this one, because this is
a biggie is to listen first, talk second, and let.
Speaker 3: Me explain that a little bit.
Speaker 4: Now, when a customer is upset, the worst thing you
can do is in interrupt them or get defensive. Let
them fully explain their frustration, let them fully explain what
is wrong.
Speaker 3: Okay, Now, this is the biggest urge.
Speaker 4: And I've seen some guys do this masterfully and I've
seen other people just totally fail. And I'm one of
those that early on in my career, this is a
fail for me because when somebody starts laying charges or
laying things on me, like you didn't say this, or
you didn't say a bill is this and you say,
I do not interrupt them, and early on and I would,
I'd say no, no, no, that's nobody.
Speaker 3: So you get into this tit for tat and it's
not gonna end.
Speaker 2: Well.
Speaker 4: Now, remember you're a contractor, you're making your money. You
know you're not gonna please everybody. And if you go
into it with the mentality you're gonna please everybody, then
at some point you're gonna get your feelings hurt because
you're not gonna please everybody. Right, So there is this
frustration that you want to interrupt them. You want to
get defensive because it's your baby, it's what you do,
it's your contracting business, or you're electrician, you're skilled, and
how dare they say something about your skill?
Speaker 3: Right? How dare they question you? Right? So I think
often they want to just be heard.
Speaker 4: Really, I think they can Actually a lot of times
customers that are upset at something just want to make sure.
Speaker 3: That you hear what they have to say.
Speaker 4: So you need to use techniques that are called active
listening techniques.
Speaker 3: You need to nod when they're saying something. That's something,
when they're.
Speaker 4: Telling you something and you look at them and you
look them in the eye, right, and they're concerned. You
got to remember they're legitimate, legitimately concerned. They don't know
why they may be wrong. They may not have no
basis for them being upset, but they wouldn't be airing
it to you if they didn't feel that it was legitimate,
So you need to take it as legitimate, even though
in the back of your mind you're going what a
whack job?
Speaker 3: Doesn't matter.
Speaker 4: And this is how you need to train your staff
because they need to have these active skills and it's
something that's taught.
Speaker 3: It's not natural.
Speaker 4: You can't just wing it because if you try to
just wing it on a job, you're already heavily invested
in the emotions on the job that it's hard for
you to turn that hat around and all of a
sudden be that compassionate, noddinghead, understandable person because you just
worked your ass off for an hour or whatnot, and
now they're questioning it or there's some kind of disagreement.
Speaker 3: It's not that easy.
Speaker 4: You have to train yourself to do this right talking
in the mirror. I know it sounds stupid, but you
have to train yourself negotiation skills, understanding, acknowledgment, active listening techniques.
For example, nodding when somebody says something and they ask
you you understand, you nod If you acknowledge them, you're
repeating back key concerns.
Speaker 3: Right.
Speaker 4: So, for example, you say, so you're saying the power
wasn't restored when expected, and you show your concern. You
go they say, well, I'm not happy with this bill,
and you say something like after they talk and you're done,
you say something like, didn't we we did discuss, right,
I'm just want to I just want to double check here,
because you know I could be wrong. But we did
discuss this bill, and I did explain the parameters, right.
I did explain that this is an our minimum upfront
cost and then after that it's time immterial or time
because I'm troubleshooting.
Speaker 3: Or we did did we we did understand talk about that,
didn't we?
Speaker 4: Because if we didn't, I apologize, Right, I apologize if
we didn't, but I thought we did. And then when
they say something, you acknowledge them, but show to them
you understand. In many cases, one of the other types
of techniques of active listening.
Speaker 3: Is to make sure that you repeat back to them
things that they say.
Speaker 4: In other words, if a guy says that I thought
it took a little too long to find the problem,
you charge me three hours when you know and he
doesn't know how long it should take you. But instead
of you jumping down their throats saying well, I look,
I'm telling you it took me this long, but no,
you go, I understand so so so what you're the
main thing we're upset with or where you're at?
Speaker 3: That is that you, uh, you're upset.
Speaker 4: The crux of this is because you feel it I
took I took too long to to identify.
Speaker 3: Your brib is that is that? What is? That's what's
got you upset?
Speaker 4: Now. The reason you do this, and many people don't
understand the technique of why you do this active listening
and active responsing and interacting with the customer that way,
positively and repetitive on what they say in order to
get confirmed acknowledgment, is because it allows you to identify
what is upset so it doesn't become a never ending
upset train, okay, where there's here's the next thing, or
here's the next thing, or here's the next thing, here's
the next thing, and it's just hard to battle one
thing after the other because if they're upset, they keep
piecemealing things on it.
Speaker 3: Sometimes, well, you.
Speaker 4: Arride fifteen minutes late, and you didn't you didn't confirm
my call, or or I didn't expect this bill.
Speaker 3: No active listening means.
Speaker 4: First things when you realize they're upset about something, is
you let them talk and you repeat to them. You go, okay,
I get it, So you're upset. So the real issue here,
so you're saying that you're upset because you feel the
bill was too high, that I maybe took too long
to troubleshoot you know a problem, and of course we
didn't know what's wrong with the circuit, so we've got
to diagnose it.
Speaker 3: We've got to look at it.
Speaker 4: But I understand that that is your Is that your
that's what you're upset about. I understand, not as you're
saying it. And if they say, yes, that's why I'm upset, Okay,
that's it. And then you can move on to other
ways to address that and turn an upset customer into
one because you can come up with compromise. But the
key focus here is you need to understand why they're upset.
So you need to listen before you talk. And this
is not as easy.
Speaker 3: Trust me.
Speaker 4: Trust me, I get into code debates all the time,
and I really suggest practice what I preach, be quiet,
listen to what they say, and at the end then
I can say, okay, I'm more than happy to address
your concern.
Speaker 3: Are you ready? And now that's their turn to listen.
Speaker 4: Now, there's a high probability they won't listen, so you
have to form patients.
Speaker 3: Okay.
Speaker 4: So that takes us into the next tip. Okay, because
the first tip is let them talk. You talk, second fully,
let them explain what they're upset about, and that way
they get it all out there on the table and
you acknowledge it with active listening techniques like nodding, saying
I understand, repeating what they said so that you're clear.
In that way, you can also say something at the
end like that is that it is that what you're
upset about? So that I can address this for you.
But is that yes, that's what I'm okay, it's all
out there in the.
Speaker 3: Air now, okay. The next thing I have.
Speaker 4: To employ to people, and this is this is a
tip that is as tough as well, and this is
called staying calm and professional. Never match their frustration their
energy with your own. That is hard to do, folks,
and you have to train your employees to do this.
When the old saying when they go hi, you go low.
That's you know that means that actually means something in
this So when their volume goes up because they're upset,
your volume should go down. Your tone should stay steady.
You should avoid any trade slang jargon. Talk to them
like a person person to person. Don't start quoting technical
jargon that they will not understand. And remember as an
employee that you're working for the company or if you're
the owner, don't take it personal.
Speaker 3: Don't. They don't know you for Adam.
Speaker 4: You're just there to do a service for them and
they're upset over some element of the service. I get it,
it's emotional for them. You do not match their level
of frustration. You've got to train yourself to downplay it. Okay,
monotone it your calmness, it alone. Your calmness can diffuse
tension and bring conversation back to solutions instead of having
everything based on emotion, because emotion is not going to
settle anything. It's just two people yelling it out and
ultimately you get a bad review and it doesn't solve anything. Okay,
So again, number one, listen first, talk, second, use active
listening techniques.
Speaker 3: Repeat back to them to be clear.
Speaker 4: All those type of techniques stay calm, stay professional, never
match their frustration with your own.
Speaker 3: Think actively.
Speaker 4: They go hi, you go look oh, And that is
the demeanor, the tone, the evenness, no jargon, keep it simple.
Talk person to person, Relate to the person. Your calmness
is going to diffuse the tension. And you may be
in one hundred percent right. You may be one hundred
percent right. You're defending yourself. You're pissed off, but you
can't because your service, your servicing the customer.
Speaker 3: Well, the customer is always right.
Speaker 4: Well, now, this customer may be wrong, but they're not
in a position to be told you're wrong and think
that you're gonna get anything out of it, because you're not.
You're just gonna get a pissed off customer who's going
to not refer you, and you're not gonna get your
return business, and it's going to make you the rest
of your day shitty.
Speaker 3: Right, So stay calm, stay professional.
Speaker 4: Next, if it's not your fault, even if it isn't
your fault, even if what you've done is totally legit.
The hours it took, the troubleshooting it took, everything is legit.
Speaker 3: Your bill is legit.
Speaker 4: You discussed everything up front, and we talk about this
in other podcasts what you should do when you're doing
a service call. It's also something we will be talking
in depth in the SEA program, which is a certified
Electrical Energy Auditor program that we're going to be developing.
We kind of talk about even if it's not your fault,
even if you did nothing wrong, even if you discussed
with the customer everything that they're ticked off about. Right,
they're upset, but you've talked with them about you've gone
over all this because that's part of your normal protocol.
And that's why I tell you to train your staff
so they follow this protocol. Even if they have a
checklist that's on their clipboard, there's a protocol on how
they deal with it. Maybe they pull out this sheet
when they have it upset customer and they follow this protocol,
make it bullet points and train on it so that
they don't have to memorize it. But they see the
bullet point and they understand, okay, okay, calm and professional
listen and nod pete to make sure it's clear. The
next part about it is, even if it's not your fault,
you need to acknowledge the inconvenience or stress their experiencing.
I get it, it's not your fault. You didn't do
anything wrong, but you do have to understand that at
this moment in time, they feel inconvenience and they feel stress,
and so whatever's taken place, this has then worked up. Obviously,
they wouldn't be presenting it this way to you and
elevating and amping up their emotions if there was something
that they did not feel that stressed them out or
was an inconvenience to them. So a simple statement to
them is say is I can see why that would
be frustrating or I understand this has caused you trouble
and I want to make it right.
Speaker 3: Those type of.
Speaker 4: Things go a long way to building trust because it immediately,
and I've seen this happen. They're ready immediately for you
to just jump down their throat. They're ready for a fight, folks.
They don't get amped up like that. If they're not
ready for a fight, come on. So when you listen
to them, you do active listening, and you stay calm,
you stay professional. If you repeat it and you look
at them and you go you know what, I can
see where that would be frustrating or I understand this
has caused you some trouble.
Speaker 3: And you know what, I'm here. I want to make
it right for you.
Speaker 4: I want to make it right and equitable for both
of us because I'm just here to do a job
and I'm trying to do the job the best I can.
And I understand you're upset. But again, I can see
where this could cause you some frustrations. So let's see
if we can't come together to resolve this, you would
be surprised how that goes. Now, I have some folks
that say, okay, well, Paul, that sounds like you're saying
you're gonna discount their bill or you're going to take
money off their bill.
Speaker 3: And it may be it may be that that's.
Speaker 4: The solution to keep a customer happy, or maybe giving
them a ten percent off or five percent off, or.
Speaker 3: Giving them a you know, on an if they have
another call.
Speaker 4: Then what you'll do is waive the visit fee if
you charge visit fees or something like that. So, I mean,
there's other ways that you can get around this. And
they just want to feel like they want a victory,
but you want to get the benefits of the victory.
I want them, and after that's all done and everybody's happy,
then you can say stuff like, hey.
Speaker 3: Do you mind giving us a referral? I'm glad we could.
Speaker 4: You know, come and meet in the middle on this thing,
and I appreciate you as a customer.
Speaker 1: You know.
Speaker 4: Look people say in business, they say, I don't have
to kiss anybody's ass. You're full of shit, you do.
Your customer is who you're working for. I don't care
if you're in business for yourself. You work for the customer,
even though you may be right and they may be wrong.
It's not acknowledging it and saying you know what, you're wrong,
I'm right, I win pound my chest.
Speaker 3: You're here to get paid.
Speaker 4: At the end of the day, you may never see
those people again, or they may become a great customer
of your company. It's that moment in time. How you
deal with the situation. Now, maybe it's a raging lunatic
that you don't want to have any more business from them,
It doesn't matter. You can still handle this with professionalism
and tactfulness and leave amicably.
Speaker 3: They may never call you again. But you know what,
you don't.
Speaker 4: Have to deal with this, deal with this Godzilla Okay,
so everybody wins, but you still get paid. Okay, so
acknowledge and have a little empathy for their situation and
really think of ways within your company that you can
make things right for somebody. Does your salesperson have the
authority to give a five percent discount or ten percent discount?
Speaker 3: Do you know?
Speaker 4: You, as a company owner have to create a program
because at the end of the day, you want all
happy customers, because all happy customers mean that you get referrals.
You mean, they tell people about it, They go out
of their way to go to yell or Google to
do reviews, and if you're doing it right, you should
be supplying this stuff to them. So they do go
do reviews, right, But you don't want to supply Google,
review link or something else to them when you piss
them off.
Speaker 3: That's pointless. But what have you lost?
Speaker 4: You've lost word of mouth, you've lost a customer. Everybody's unhappy,
you're pissed off. Right, There's better ways to handle it, guys,
there are And I know it can be frustrating. I
know it can be frustrating. Now, okay, so we have
a little limpath. They acknowledge their situation at least acknowledge
that they.
Speaker 3: Believe they have a situation. You get me.
Speaker 4: They may be one hundred percent wrong, but at least
acknowledge it and think of ways to get from point
A to point B. Next, offer clear solutions, not excuses.
Guys do not offer excuses. And this is why I
used to mentor electric contractors and say you need to
come up with plans to augment disgruntle customers. Whether you
give them something you you know, there's there's a way
to do it, okay, whether you give them a discount
on future work, whether or not you give them a
discount on the work that you're doing, all those type
of things. There's ways to augment that out and everybody
comes away with the win win. Do you make as
much money maybe not. And we also talk about how
you approach a job so that you don't run into
a discruntal customer.
Speaker 3: Because we teach you how to lay things out up.
Speaker 4: Front, how kind of a sales technique and how your
technician should be interacting with customers. There is a right
way and the wrong way for them to interact, and
we go over that in our SEA program. How to
interact with customers and soft skills and all this kind
of stuff. In fact, we've got some modules that are
soft skill type modules, phone conversations.
Speaker 3: How do that?
Speaker 4: That's all part of our sea program that is launching
this year. Okay, now you need to offer clear solutions,
not excuses, and now shift the focus from what went
wrong to it can be done. Now be specific. Now
where is it sending a whether whether it means that
I'm sending a new crew back out giving an updated timeline,
but I'm offering our partial discounts if it's appropriate. Customers
respect action way more than you can making excuses and
apologies alone.
Speaker 3: I'm sorry, I'm sorry, I'm sorry.
Speaker 4: You know what I can say to somebody and I've
done this, I've done a job for somebody and I go,
you know what I'm you know, look, I apologize, I'm sorry,
and you know I want to make this right. I mean,
we want you as a customer, we want you to
tell other people we are honestly trying. We're in business
to serve our community. I didn't get in business to
get rich, I gave. I got in business because I
love what I do and I hope you do. I
hope you have a passion for what you do, but
don't be afraid to convey that and say at the
end of that, I might say, I understand your frustration,
and maybe we could have communicated back and forth. This
a little different, but I hear you, and here's what
I want to do. I am going to resolve this
issue or I'm going to give you a discount off this,
and I will have Johnny or Jimmy or Bill follow
up with you in a couple of days to make
sure that everything's going all good, because I want you
to be you know, taken care of.
Speaker 3: Now, think about that. Think about that approach. They were upset.
Speaker 4: Now you're giving them something and you're also telling them
that you're going to follow up for somebody's going to
follow up in a couple days.
Speaker 3: And here's the thing. Make sure you follow up.
Speaker 4: So you should always be keeping good records, good tracking,
Make it automated, put it into your phone, that type
of thing, so that you know you have a follow
up or whoever's going to follow up. And at the
end of the day, you want to nurture that customer
because they called you once, they're bound to have other problems.
Speaker 3: You know, they've got family, members.
Speaker 4: And I remember as a contractor, when I was doing
primary service service work. You would not believe the referrals
that I got from people that referred to their brother,
to their sister, to their cousin, to their neighbor and dude,
he said, hey, I heard you know, he did some
work for so and so. And I'm like, yeah, great,
and never say anything bad. Oh yeah, wonderful people.
Speaker 3: Awesome.
Speaker 4: I enjoyed doing that work for them. You know what,
you can feel like it's not genuine. But if you're
that kind of person that sits in the bottom dweller
who's always bitching about everything, always whining about every these
things are going to be tough for you. They're going
to be very tough for you to change your mental picture.
And as an owner of a business, I want to
make sure that I have active.
Speaker 3: Training for my technicians.
Speaker 4: And that also extends to the people that on the
job site. I want to that extend out to those
that are doing the installations, roughing in houses.
Speaker 2: Whatever.
Speaker 3: I don't want playing, I want it very professional.
Speaker 4: If the owners come on site, I want them to
be able to articulate it the same way to that customer.
If that customer comes on site and says something to
them like, hey, I want to add another receptacle here.
That electrician on site who's doing the work should not
be moaning and groaning.
Speaker 3: What he should say is okay, you know what.
Speaker 4: Let me know exactly what you're looking for, and I
will bring it back to the owner and they will
get back in touch with you and they'll resolve all that,
or they'll get it set up for you, or they'll
take care of you, or they'll work it out, because
I want that employee to continue working. Now, if you're
the owner, you can make those decisions, but I'm just
saying I want to keep my employees working. But they
have to be very attentive to what the customer may want.
Because I'm the kind of guy that had no problem
doing change orders adding additional costs to the project. And
you know what, I did it and raised costs of
projects because of that, and the customers loved me for it,
and you would think they'd be the other way.
Speaker 3: Around, Like Jesus, this guy's charging me more fricking money.
Speaker 4: All I did was ask for another luminair here or
another receptacle here, but I got hit with another one
hundred and fifty tw hundred dollar bill an add one.
But if you do it right and you do it tactful,
they're more than happy to pay it.
Speaker 3: They really are.
Speaker 4: It's just how you approach it. And I think people
today don't practice this approach. And I think every business
owner should have on a monthly basis sales for at
least for their technicians.
Speaker 3: Absolutely to do that.
Speaker 4: And lastly, the fifth tip I want to tell you
is you must always, always always follow up after a resolution,
after the issue has been addressed, whether or not you
you've given them a discount, whether you say Johnny's going
to come back and check on you in a couple
of days, whether I'm going to give a discount on
future work, or whatever you give them.
Speaker 3: I know one thing that I.
Speaker 4: Used to do is I had these cards that were
discount cards, and when somebody would have an upset like that,
they would get upset. Or if there was an upset,
I didn't have a lot of upset customers, but if
you did have one, you give them this card and
say and say, look, here's what I'm going to do.
I'm going to give you five percent off today. Because
I get it, I acknowledge that type of thing. I'm
going to give you this five percent, but you know what,
this card's also going to give everybody you know five
percent off as well. Everybody that you know that you
give them this number on this card and this little
referral number, they're going to off the bat get five percent.
Because I really want you to be happy, and I
apologize if we you know, there's something happened here that
that that you know, that caused us to go and
you be unsatisfied.
Speaker 3: I want you to be satisfied.
Speaker 4: So here's this card. It's exclusive card. I don't just
give these out. It's got a code on here. This
is your five percent on anything you do in the
future from us. And then you're anybody you know mentioned
this number and they can get five percent off of
their job to or whatever. They may be hanging the
ceiling fan, waffering in the basement, I don't care, roughing
in the building, wiring their house whatever. I want to
do this for you, and so keep this card handy
and that type of thing. And so there's just so
many ways that you could handle this and you'd be
surprised five percent, which may absolutely be nothing to your
bottom line. Okay, maybe twenty bucks. If it's five percent
to a four hundred dollar bill. You know, at the
end of the day, they got something, they won, they
feel like they're victorious. They they had their issues resolved, right,
and so again we're going to talk about all that
type of training in SEA. If you're interested in CIA
it is, you can go to the website. It's not
fully operational yet because we're still developing the backbone stuff,
but it's Electrical Energy Audit dot com, Electrical Energy Audit
dot com all one word, and SEA is going to
have a lot of training on the back end because
we're not selling a product, we're selling a service and
a professionalism and that's what CEA is all about.
Speaker 3: And it's all tailed around energy management.
Speaker 4: So it's all types of things with monitoring systems, controlling receptacles,
smart homes, all that type of stuff to help extend
your business, grow your business. If you're an electrical contractor already,
if you're an electrician who wants to do a side hustle, this.
Speaker 3: Is great for you.
Speaker 4: It's great for you to get involved in CIA, and
so you can find out more about that by going
again to Electrical Energy Audit dot com that type of thing,
and of course down in the notes it'll have a
link to that website.
Speaker 3: All right, folks, those are my five.
Speaker 4: Really think about it, if you wrap your head around it,
listen to this podcast again. These are simple approaches, but
the moment that you get into this mindset to approach
it and tackle it, and remember that when it starts out,
you want to take a disgruntled customer and turn them
into a happy, happy, referring customer. That return on investment
is amazing. You worked hard to get that lead. You
don't want to leave video laying on the table. Create
a follow up program. There's all different types of things,
and even in c we talk about getting a newsletter
and a follow up program that actually allows you to
promote other products that you have to this customer and
they acknowledge they're going to get these, so it's not spam. Okay,
they acknowledge they're going to get them because there's a
way to explain to them as part of the conversation.
And they're gonna want this type of thing because you're
gonna offer things like recommendations for when they need to
change things or check this or look at this or.
Speaker 3: Smoke alarms, check this or what.
Speaker 4: You're gonna give them stuff they want and we're gonna
teach you how to do it. And with see, we're
gonna give you some turnkey things like turnkey newsletters, turnkey
things that you can just fill in your name and
send it out. That's the kind of network that we're
creating over there. So it's something that's big. It's been
a year in the workings. It's still not ready, probably
will be ready by the end of this year. But
we're also going to allow people to pre register for it,
probably in.
Speaker 3: Late September or early October.
Speaker 4: You can pre register if you're an electric contractor or
an electrician that type of thing.
Speaker 3: But anyway, those are my thoughts for that folks.
Speaker 4: Hopefully you get something out of that and you've you know,
put it to work, make a little money, and you know,
keep things rolling until next time, folks, Stay safe, God.
Speaker 1: Bless Thanks for tuning into another electrifying episode of The
Master the NDP podcast. We hope you're feeling more powered
up and ready to tackle the electrical world with the
knowledge and confidence you need to succeed. Remember, in the
electrical trade, knowledge is power and we're here to make
sure you stay plugged into the latest insights, tips and
code updates. If you enjoy today's episode, don't forget to subscribe,
leave us a review, and share the podcast with your.
Speaker 2: Fellow electricians and industry pros. Until next time, keep.
Speaker 1: Your tools sharp, your circuits clear, and you're my focused
because here at the Master of the ANEC podcast, we're
all about sparking your success. Stay safe, stay smart, and
keep mastering the trade. From all of us here at
Electrical Code Academy, thank you for all your support, and
we will see you on the next amazing Master of
the NEC podcast episode.