WEBVTT 1 00:00:00.520 --> 00:00:10.039 Yeah, ripped off news, need advice when. 2 00:00:09.960 --> 00:00:10.599 You don't have. 3 00:00:12.759 --> 00:00:15.199 Come running just as nass as we can. 4 00:00:16.480 --> 00:00:18.640 Shooter's gonna help coming. 5 00:00:19.000 --> 00:00:19.079 Man. 6 00:00:19.920 --> 00:00:27.000 This is the Troubleshooter Show. Now Tom Martine. 7 00:00:26.199 --> 00:00:30.440 Good morning. This is not Tom Martine. This is John 8 00:00:30.480 --> 00:00:33.960 Fuller filling in for Tom, who'll be here later this morning. 9 00:00:34.159 --> 00:00:36.960 And those of you that know me know that I 10 00:00:37.039 --> 00:00:39.520 am a personal injury attorney here in town, have been 11 00:00:39.560 --> 00:00:42.159 for a long time, and so I really like coming 12 00:00:42.200 --> 00:00:44.399 to the program where we can talk about just all 13 00:00:44.520 --> 00:00:46.679 things that are going on with you. As you know, 14 00:00:46.880 --> 00:00:50.399 we solve problems, answer questions, take complaints, do all the 15 00:00:50.439 --> 00:00:53.479 normal fun stuff that we do here, and we look 16 00:00:53.560 --> 00:00:58.000 forward to your calls. Today we are gonna talk about 17 00:00:58.000 --> 00:01:01.000 a bunch of crazy stuff. What an amazing, weird, crazy 18 00:01:01.039 --> 00:01:05.560 time it is in our country right now. I mean, yeah, John, 19 00:01:06.560 --> 00:01:10.000 the media is just kind of like you know, four 20 00:01:10.079 --> 00:01:12.799 years ago or eight years ago all over again, and 21 00:01:12.840 --> 00:01:15.120 it's just I hope it's not a sign of what 22 00:01:15.159 --> 00:01:17.200 we have to come for the next four years. 23 00:01:17.200 --> 00:01:19.760 Well have you seen all the executive orders that Trump 24 00:01:19.840 --> 00:01:20.920 has signed? 25 00:01:21.079 --> 00:01:24.120 It is just amazing. Why is that news to anybody? Though? 26 00:01:25.000 --> 00:01:29.319 What amazes me is our system where Joe Biden can 27 00:01:29.359 --> 00:01:32.359 come in or any president could come in and sign 28 00:01:32.439 --> 00:01:36.920 executive orders and then four years later all those executive. 29 00:01:36.480 --> 00:01:37.719 Orders can be undone. 30 00:01:37.920 --> 00:01:41.159 I mean, the variability of it seems to me a 31 00:01:41.239 --> 00:01:44.280 little bit crazy that for four years you do something 32 00:01:44.319 --> 00:01:47.519 and then it's undone four years later. Whether it's Democrat 33 00:01:47.599 --> 00:01:50.959 or Republican, it just seems like a crazy system. 34 00:01:51.239 --> 00:01:52.439 Yeah, it is. 35 00:01:52.519 --> 00:01:54.719 I mean, that's kind of the I mean, that's the 36 00:01:54.760 --> 00:01:56.959 world we live in, though, I mean, to do otherwise 37 00:01:57.000 --> 00:02:00.920 would require, you know, the entire lawmaking process of going 38 00:02:00.920 --> 00:02:03.439 through the House and the Senate and back and forth 39 00:02:03.560 --> 00:02:06.040 sixteen times and getting something that you could get this, 40 00:02:06.799 --> 00:02:09.080 you know, all these people to agree upon and finally 41 00:02:09.080 --> 00:02:11.599 to get a law to be signed. It's just never 42 00:02:11.680 --> 00:02:14.280 going to happen in a short period of time. And 43 00:02:14.319 --> 00:02:16.879 so really, you know, even though the president is elected 44 00:02:16.919 --> 00:02:21.039 for four years, the reality is it's really only a 45 00:02:21.080 --> 00:02:23.479 two year term because at the end of that two 46 00:02:23.560 --> 00:02:26.840 years you have midterms and the country as a whole 47 00:02:26.919 --> 00:02:29.879 gets to say either thumbs up thumbs down, you're going 48 00:02:29.919 --> 00:02:32.319 in the right direction or you're not. And so the 49 00:02:32.360 --> 00:02:35.560 only opportunity you have to just more or less do 50 00:02:35.680 --> 00:02:38.520 your thing is that first two years of the administration, 51 00:02:38.719 --> 00:02:41.240 and then if you know, if you get a thumb 52 00:02:41.319 --> 00:02:43.919 of approval or you know, thumbs up of approval at 53 00:02:43.919 --> 00:02:46.479 the end of midterms, then maybe four. 54 00:02:46.599 --> 00:02:48.560 But I think there's just no time. 55 00:02:48.639 --> 00:02:50.960 I mean, you think about, even in your personal life, 56 00:02:51.000 --> 00:02:53.560 how quickly a month goes by in six months, and 57 00:02:53.599 --> 00:02:57.319 stuff that blitz in the White House has to go 58 00:02:57.360 --> 00:03:00.319 by in just a blink of the eye, and terms 59 00:03:00.319 --> 00:03:03.120 of all the stuff that they deal with, and particularly 60 00:03:03.759 --> 00:03:06.840 that lucky guy that's the president. But Biden did the 61 00:03:06.879 --> 00:03:09.800 same thing. He unwound all the stuff that Trump had 62 00:03:09.800 --> 00:03:11.479 done in the prior administration. 63 00:03:12.039 --> 00:03:13.439 They all do that, you know. 64 00:03:13.719 --> 00:03:16.879 I was not it was not. My point was not 65 00:03:17.000 --> 00:03:20.080 that it was it was wrong or right of each president. 66 00:03:20.479 --> 00:03:23.639 Just the system seems crazy that that can be done. 67 00:03:24.080 --> 00:03:26.360 What's crazy to me is if you hear people like 68 00:03:26.479 --> 00:03:29.759 our attorney general and the other twenty two people that 69 00:03:29.199 --> 00:03:32.639 were that were lined up to immediately file a lawsuit 70 00:03:32.680 --> 00:03:37.120 that you know, challenges this alleged birthright citizenship, you know, 71 00:03:37.280 --> 00:03:40.240 executive order that he signed. I mean, that didn't just 72 00:03:40.400 --> 00:03:43.879 happen overnight. It's not like he signed that executive order, 73 00:03:44.680 --> 00:03:47.400 and they sat around and said, what should we do? Gosh, 74 00:03:47.439 --> 00:03:50.360 we should do? You think we should file a lawsuit? 75 00:03:50.400 --> 00:03:52.159 I wonder who we could get together. I mean, this 76 00:03:52.319 --> 00:03:55.919 was in play for weeks and weeks before that executive 77 00:03:56.000 --> 00:03:59.560 order ever got signed. And that's the insulting part of 78 00:03:59.599 --> 00:04:02.360 it for me, is just that the wheels have been 79 00:04:02.360 --> 00:04:05.319 turning for so long and as soon as the inks, 80 00:04:05.360 --> 00:04:08.319 you know, not even dry yet, everybody's running to the 81 00:04:08.319 --> 00:04:09.919 courthouse to file all these lawsuits. 82 00:04:09.960 --> 00:04:11.680 Well they knew it was coming, I guess, And. 83 00:04:11.639 --> 00:04:16.920 I always thought it was crazy that two illegal slash 84 00:04:17.000 --> 00:04:22.000 undocumented aliens can come in have a baby and then that. 85 00:04:21.920 --> 00:04:23.199 Baby becomes a citizen. 86 00:04:24.000 --> 00:04:27.360 It seems to me a big loophole in what was 87 00:04:27.399 --> 00:04:31.240 intended with the fourteenth Amendment, which is really for slaves 88 00:04:31.480 --> 00:04:34.560 and for Native Americans. It was not for this kind 89 00:04:34.600 --> 00:04:36.519 of anchor baby situation. 90 00:04:37.439 --> 00:04:40.560 Yeah, if you guys listened to Michael Brown this morning, 91 00:04:40.639 --> 00:04:45.360 he gave an excellent history lesson on the meaning behind 92 00:04:45.399 --> 00:04:47.800 the fourteenth Amendment and the legislation that was going on 93 00:04:47.839 --> 00:04:50.120 at the time that it was enacted. And it's pretty 94 00:04:50.120 --> 00:04:56.319 clear that it's being interpreted in a way that arguably 95 00:04:56.480 --> 00:04:59.800 was not consistent with how the founders, you know, what 96 00:04:59.839 --> 00:05:02.040 the founders had in mind when they wrote that. But 97 00:05:02.079 --> 00:05:05.399 that's the that's the that's the system that we have. 98 00:05:05.519 --> 00:05:08.040 I mean, I can argue both sides of that. And 99 00:05:08.160 --> 00:05:11.360 people have been for generations and they will continue beyond 100 00:05:11.439 --> 00:05:14.959 my time, and and you know, we'll get something worked out. 101 00:05:16.040 --> 00:05:18.040 No matter what the system is, you're going to have 102 00:05:18.120 --> 00:05:21.160 people that take advantage of it, you know, and and 103 00:05:21.279 --> 00:05:24.079 do things that were never contemplated by the guys that 104 00:05:24.160 --> 00:05:26.639 wrote the amendment. No matter when it was written one 105 00:05:26.680 --> 00:05:29.759 hundred years ago or last week, it doesn't matter. So 106 00:05:30.600 --> 00:05:33.319 I don't know, it's crazy. We've got a quick call. 107 00:05:33.360 --> 00:05:37.360 We want to get to here. Gary, Talk to me, Gary, 108 00:05:37.360 --> 00:05:38.000 what's going on. 109 00:05:39.920 --> 00:05:45.360 I just wanted to think, Tom Martina, show both people. 110 00:05:46.439 --> 00:05:50.319 They help me if an issue, the issue didn't get resolved. 111 00:05:50.360 --> 00:05:54.600 But what kind of issue, Gary, Well, I heard. 112 00:05:54.360 --> 00:06:01.879 This company source one one source. Well, they charged me 113 00:06:01.959 --> 00:06:04.959 like thirty three hundred dollars for a fifth door. 114 00:06:04.839 --> 00:06:09.199 Part for a fifty dollars part. 115 00:06:10.399 --> 00:06:13.439 Well, the worst part is I took it down and 116 00:06:13.519 --> 00:06:15.839 all this is a hard copy. I gave copies to 117 00:06:16.000 --> 00:06:21.839 mister Bowle. Took it down to established electrical company here 118 00:06:21.879 --> 00:06:24.480 and there was never nothing wrong with the pro part. 119 00:06:25.319 --> 00:06:29.759 They refused to talk to us to Boom. The ratings 120 00:06:29.800 --> 00:06:33.480 on them are, oh my god, I put it out there. 121 00:06:33.519 --> 00:06:38.279 None that so many these people ripping so many people off. 122 00:06:39.040 --> 00:06:43.240 But anyway, fast forward. I went everywhere I could. I 123 00:06:43.319 --> 00:06:46.519 went to I even went to the as high as 124 00:06:46.519 --> 00:06:50.639 I could, to the city official, the building, the regional there. 125 00:06:50.639 --> 00:06:54.000 They all kind of blew me off. Just that's what 126 00:06:54.079 --> 00:06:54.839 it is, they said. 127 00:06:55.000 --> 00:06:57.720 So but we were able to help them in some 128 00:06:57.759 --> 00:06:58.800 small way there. 129 00:07:00.160 --> 00:07:02.720 At least put the word out that they're not a 130 00:07:02.759 --> 00:07:04.600 good business to do with. 131 00:07:05.040 --> 00:07:07.720 Sometimes that's all you can do there. Gary, Well, good 132 00:07:07.800 --> 00:07:10.279 luck in the future. Thanks for following up with this. 133 00:07:10.399 --> 00:07:13.079 We appreciate it and let us know if we can 134 00:07:13.120 --> 00:07:13.959 help you in the future. 135 00:07:15.240 --> 00:07:17.519 So I have a follow up. If you want to 136 00:07:17.519 --> 00:07:18.879 hear something, yeah, go ahead. 137 00:07:19.160 --> 00:07:23.560 So this eighty nine year old lady Jesse was charged 138 00:07:24.439 --> 00:07:29.800 five thousand dollars in change with Amergas and she doesn't 139 00:07:29.839 --> 00:07:33.360 know why. So it took quite a while, but we 140 00:07:33.399 --> 00:07:36.759 finally got into America Gas and it turns out that 141 00:07:37.959 --> 00:07:41.000 they weren't sending her the bill. It was a collection agency. 142 00:07:41.720 --> 00:07:44.839 So going over her papers to find out when she 143 00:07:44.959 --> 00:07:48.959 got propane. Once she didn't get propane, she actually found 144 00:07:49.600 --> 00:07:55.000 a bill that showed that her account was paid in full. 145 00:07:56.000 --> 00:07:58.319 So I told her, you know what. 146 00:07:58.519 --> 00:08:03.040 Makes see collections and if her account was paid in full, Ken, Well. 147 00:08:03.800 --> 00:08:06.720 America Gas apparently didn't know that. 148 00:08:06.759 --> 00:08:11.839 They sent her that bill detail detail, So I told 149 00:08:11.879 --> 00:08:14.759 her to make a copy of it, send it to 150 00:08:14.800 --> 00:08:20.240 the collection agency, you know, certified mail return receipt, requested, 151 00:08:20.600 --> 00:08:24.480 saying his proof that at this paid stage, I had 152 00:08:24.519 --> 00:08:29.360 no I owed no money on my bill, and please 153 00:08:29.439 --> 00:08:32.600 do not try to contact me any further otherwise I'm 154 00:08:32.639 --> 00:08:34.559 going to initiate legal action. 155 00:08:34.840 --> 00:08:37.120 Did she hear back yet, Well, this is just yesterday. 156 00:08:37.200 --> 00:08:37.679 Oh okay. 157 00:08:37.759 --> 00:08:39.960 It took us forever to finally get in touch with 158 00:08:40.120 --> 00:08:43.759 somebody at Americas, and then I was going over it 159 00:08:43.799 --> 00:08:45.840 with them, and then she tells me, you know, it's 160 00:08:45.840 --> 00:08:48.200 not an Americas, it's a collection agency. 161 00:08:48.720 --> 00:08:48.960 Wow. 162 00:08:48.960 --> 00:08:51.120 And I wonder if that's h her credit then, John, 163 00:08:51.120 --> 00:08:53.559 wouldn't that be like credit slander or something if she 164 00:08:53.960 --> 00:08:56.399 legitimately had that bill paid and it's sitting there on 165 00:08:56.480 --> 00:08:57.399 her credit as a ding. 166 00:08:57.840 --> 00:09:00.679 Wellyeah, they didn't think of credit. They were just trying 167 00:09:00.720 --> 00:09:04.279 to collect the money. So hopefully she'll send a copy 168 00:09:04.279 --> 00:09:06.840 of that statement and it will all retake care of it. 169 00:09:06.919 --> 00:09:10.759 I will keep you posted. But she's eighty nine years old. 170 00:09:10.759 --> 00:09:12.159 I had no idea what was going on. 171 00:09:12.559 --> 00:09:13.240 Just crazy. 172 00:09:13.480 --> 00:09:15.519 I've got a story to tell you guys about something 173 00:09:15.679 --> 00:09:17.519 remotely similar here, and we'll. 174 00:09:17.399 --> 00:09:19.519 Get to that right after this break. We'll be right back. 175 00:09:25.440 --> 00:09:28.679 Go with a sure thing Denver's Best roofer Excel Roofing 176 00:09:28.799 --> 00:09:31.440 dot com. You don't pay a cent until you're content. 177 00:09:34.840 --> 00:09:38.399 Time for an insurance checkup free, no obligation comparison call 178 00:09:38.480 --> 00:09:41.799 Compass Insurance paying too much your coverage at dozens of 179 00:09:41.840 --> 00:09:44.559 insurance companies find out now three O three seven to 180 00:09:44.559 --> 00:09:47.320 seven to one help. You'll think you're his only customer 181 00:09:47.399 --> 00:09:49.639 when you choose Frank durand the real estate Man dot 182 00:09:49.679 --> 00:09:53.200 com to list your home with Remax Alliance three three 183 00:09:53.279 --> 00:09:55.000 nine two zero sixteen twenty two. 184 00:10:03.639 --> 00:10:06.399 Hey, good morning, John Fuller. Back with you in the 185 00:10:06.399 --> 00:10:09.519 studio with me today is the wonderful and lovely Suzanne 186 00:10:09.559 --> 00:10:14.679 Majors and the wonderful and not so lovely Doc. Appreciate 187 00:10:14.720 --> 00:10:17.279 the compliment, right, We got to keep it real here 188 00:10:17.320 --> 00:10:20.879 today we are going to go to the calls. We 189 00:10:21.000 --> 00:10:23.840 have Eduardo on the phone right now. What's going on, EDWARDO, 190 00:10:25.960 --> 00:10:26.480 good morning. 191 00:10:26.480 --> 00:10:28.159 How you doing, good man? What's going on? 192 00:10:29.200 --> 00:10:35.200 Well, a little bit of problems. I got hired by. 193 00:10:36.840 --> 00:10:42.519 I got hired by these ladies. Their mom was a 194 00:10:42.840 --> 00:10:48.080 hospital for emergency and uh, ill, so I'm gonna ill 195 00:10:48.240 --> 00:10:54.000 that she's's dealing with. So, uh, the lady, the mother, 196 00:10:54.159 --> 00:10:58.399 she can't come home from hospital because you know, the 197 00:10:58.480 --> 00:11:02.799 house was all healthy and very dory and nasty. So 198 00:11:03.519 --> 00:11:08.360 I got hired to remodel the house and do whatever. 199 00:11:08.039 --> 00:11:10.200 We need to do to make. 200 00:11:10.080 --> 00:11:12.639 The house more believable so she can come home. 201 00:11:13.039 --> 00:11:13.799 Okay. 202 00:11:13.399 --> 00:11:18.519 So after all, I mean, project went good. Everything I 203 00:11:18.720 --> 00:11:23.000 finished up the way they want it. And then uh, 204 00:11:23.840 --> 00:11:30.159 after all, you started getting calls from uh the these 205 00:11:30.679 --> 00:11:34.879 uh you know banking They said, you know the there 206 00:11:34.960 --> 00:11:38.720 is a charge back about you. And then decide, I 207 00:11:38.720 --> 00:11:41.120 don't know anything about it. Then I found out it. 208 00:11:41.679 --> 00:11:43.519 Okay, let me ask you a couple of questions here. 209 00:11:43.559 --> 00:11:47.320 Did you have a contract with it? Were were the 210 00:11:47.320 --> 00:11:49.480 people that you dealt with the daughters of the lady 211 00:11:49.480 --> 00:11:51.279 in the hospital. Were they family members? 212 00:11:52.120 --> 00:11:56.039 Yeah, the daughters and mom okay, moments in the hospital. 213 00:11:56.080 --> 00:11:56.399 Gotcha. 214 00:11:56.480 --> 00:11:59.240 Did you have a contract with them specifying what you 215 00:11:59.279 --> 00:12:01.080 were supposed to do and how much you were going 216 00:12:01.120 --> 00:12:01.679 to get paid? 217 00:12:02.519 --> 00:12:05.279 Yeah, everything is uh, it's in writing. 218 00:12:05.559 --> 00:12:06.000 Okay. 219 00:12:06.440 --> 00:12:08.759 And and so if I understand you, you're saying they 220 00:12:08.840 --> 00:12:11.159 did pay you, but now the bank is trying to 221 00:12:11.240 --> 00:12:13.879 charge back the Was it a check or a credit 222 00:12:13.879 --> 00:12:15.720 card or what they how they pay you? 223 00:12:15.759 --> 00:12:20.399 Well, they paid me with the credit cards. Okay, they modeled. 224 00:12:20.399 --> 00:12:25.039 They give the guarded power and attorney letters so she 225 00:12:25.120 --> 00:12:28.360 can use, you know, the funds to remodel the house 226 00:12:28.440 --> 00:12:30.639 doing before she comes to this. 227 00:12:30.960 --> 00:12:33.879 So did they dispute the charge then? Or Eduardo, is 228 00:12:33.879 --> 00:12:35.960 that what happened and there was a charge back? Because 229 00:12:36.039 --> 00:12:39.080 usually in my experience with that, you can, you know, 230 00:12:39.200 --> 00:12:42.639 give a response to the dispute and then the credit 231 00:12:42.679 --> 00:12:46.159 card company will make a determination on that. 232 00:12:47.480 --> 00:12:51.360 Well, we did a dispute. We did a formal dispute 233 00:12:51.399 --> 00:12:58.200 with the credit card and just as the bank respondents unfortunately, 234 00:12:59.440 --> 00:13:03.080 when I UH able to help, you know, just they 235 00:13:03.159 --> 00:13:04.320 say the. 236 00:13:04.480 --> 00:13:05.960 Lady, when did they say why? 237 00:13:06.200 --> 00:13:12.720 Yeah, they said there was not a sufficient information. But 238 00:13:12.960 --> 00:13:17.600 we put a very strong report. I have the before 239 00:13:17.639 --> 00:13:21.159 and after picture. We have all everything documented. 240 00:13:21.360 --> 00:13:25.399 And so are they Are they saying that sorry? Are 241 00:13:25.399 --> 00:13:27.840 they saying that the daughters didn't have the authority to 242 00:13:27.919 --> 00:13:31.480 hire you or or something is wrong with the power 243 00:13:31.480 --> 00:13:33.840 of attorney? Or what are they what's their complaint? Why 244 00:13:33.840 --> 00:13:36.279 are they saying you don't deserve to get paid on this? 245 00:13:38.559 --> 00:13:43.080 Well, the letter, the attorney letter is everything is fine, 246 00:13:43.279 --> 00:13:45.919 you know, it's just the bank, like right now, the 247 00:13:46.639 --> 00:13:50.559 credit card bank is the one is trying to get 248 00:13:50.639 --> 00:13:53.279 my money. You know, they want to need to pay back. 249 00:13:54.519 --> 00:13:58.000 Yeah, I understand that, but that's a dispute really between 250 00:13:58.879 --> 00:14:01.399 you and the and the credit card company. Is there 251 00:14:01.399 --> 00:14:04.000 a dispute between you and the daughters or you and 252 00:14:04.039 --> 00:14:06.000 the mother about the work that you did or what 253 00:14:06.039 --> 00:14:06.759 you're entitled to? 254 00:14:08.320 --> 00:14:11.840 Uh, we haven't started. That's what I'm looking for help 255 00:14:11.960 --> 00:14:12.399 because I. 256 00:14:12.399 --> 00:14:14.600 Don't know how much was the charge back? 257 00:14:14.759 --> 00:14:19.840 Yeah, it's about seventeen k Okay, that's a lot of money. 258 00:14:19.919 --> 00:14:24.519 So have you contacted the daughters and said, what's going on? 259 00:14:24.639 --> 00:14:27.120 Why are you guys trying to dispute my charges? 260 00:14:28.159 --> 00:14:31.480 Well, I've been talking to the daughter and she said 261 00:14:31.799 --> 00:14:34.600 it's nothing that I can do. It it's off my hands. 262 00:14:35.120 --> 00:14:36.480 And so. 263 00:14:38.559 --> 00:14:43.200 No, no, no, no, no good response, no positive response, 264 00:14:43.240 --> 00:14:45.159 no nothing to say who signed? 265 00:14:45.200 --> 00:14:49.279 Who signed the contract? Yeah, who's your who's your contract with? 266 00:14:52.879 --> 00:14:54.080 Just with the daughters. 267 00:14:54.440 --> 00:14:57.240 So it is a contract in the mom's name by 268 00:14:57.399 --> 00:14:59.320 the daughters through their power of attorney. 269 00:15:00.559 --> 00:15:03.799 No, the contract is to the daughter, to the daughters 270 00:15:03.840 --> 00:15:06.399 because they are the one to hire me. I never 271 00:15:06.480 --> 00:15:09.919 talked to the grandma because she was under in the hospital. 272 00:15:10.080 --> 00:15:14.200 Right question, John, So maybe you know this if he 273 00:15:14.559 --> 00:15:18.039 filed a lien on the house, if the mother owns 274 00:15:18.080 --> 00:15:21.120 the house, but the daughters signed the contract, would he 275 00:15:21.200 --> 00:15:22.279 even have a balance. 276 00:15:22.440 --> 00:15:24.039 Yeah, that's what I was going at. He may not 277 00:15:24.120 --> 00:15:26.679 have the ability to actually put a lien on the house. Hey, 278 00:15:26.759 --> 00:15:29.159 when did all this go down? Give me a timeframe 279 00:15:29.240 --> 00:15:31.240 of this whole project and everything. 280 00:15:32.799 --> 00:15:35.360 This is happening. Then the last three months? 281 00:15:35.759 --> 00:15:37.080 Okay, So. 282 00:15:38.519 --> 00:15:42.679 I'm concerned exactly what you're saying, Suzanne, that if his 283 00:15:42.840 --> 00:15:47.440 contract is with the daughters as opposed to with the 284 00:15:47.480 --> 00:15:50.759 mom by the daughters. In other words, you know, if 285 00:15:50.759 --> 00:15:55.200 your contract was basically with the homeowner, but it was 286 00:15:55.679 --> 00:15:59.320 handled via the daughters by some authority, either a power 287 00:15:59.320 --> 00:16:02.519 of attorney, or or something. Then your contract would effectively 288 00:16:02.559 --> 00:16:05.399 be with the homeowner, and then you would have all 289 00:16:05.399 --> 00:16:08.440 the rights to go and file a lean on the. 290 00:16:08.399 --> 00:16:09.279 House and stuff. 291 00:16:09.559 --> 00:16:11.639 But I'm not so sure why you couldn't sue the 292 00:16:11.720 --> 00:16:15.399 daughters directly and in court to go after the seventeen 293 00:16:15.480 --> 00:16:18.480 thousand Was it mom's credit card or one of the 294 00:16:18.559 --> 00:16:19.759 daughter's credit cards? 295 00:16:20.360 --> 00:16:22.039 Is the mom's credit. 296 00:16:21.879 --> 00:16:24.320 She's the one to start the charge for. 297 00:16:24.279 --> 00:16:27.399 That, right disputing? Is she still alive? 298 00:16:28.759 --> 00:16:29.320 Yes, she is. 299 00:16:29.639 --> 00:16:31.879 Do you know if she actually owns the home? 300 00:16:32.960 --> 00:16:34.879 She owns the home the mother does. 301 00:16:35.679 --> 00:16:39.159 Yeah, the mother, she owns the home, and the daughter 302 00:16:39.360 --> 00:16:44.559 was supposed to move in after we finished the project, right, 303 00:16:45.440 --> 00:16:49.159 the daughter was supposed to move in to help her 304 00:16:48.679 --> 00:16:52.159 after her living is on, so you know, so they 305 00:16:52.200 --> 00:16:54.320 can have a different house to leave. 306 00:16:54.519 --> 00:16:57.840 I understand what's the time limit on, if you guys know, 307 00:16:57.960 --> 00:16:59.480 on filing a mechanic's lean or. 308 00:17:00.159 --> 00:17:03.240 I don't know the exact time limit, but I'm relatively 309 00:17:03.320 --> 00:17:07.400 certain he's within the time limit of lean. 310 00:17:08.680 --> 00:17:10.599 Or one hundred and twenty days or something like that. 311 00:17:10.680 --> 00:17:10.880 Yeah. 312 00:17:11.200 --> 00:17:13.680 I almost wonder about getting the daughter on colin her 313 00:17:13.720 --> 00:17:14.839 and ask her what the heck? 314 00:17:15.079 --> 00:17:19.400 Yeah, God, are the daughters trying to avoid paying you, 315 00:17:20.079 --> 00:17:23.759 or is it the bank that's giving you the problem. 316 00:17:24.000 --> 00:17:28.160 No, the daughter's is doing very nice and having to 317 00:17:28.759 --> 00:17:29.079 help it. 318 00:17:29.279 --> 00:17:32.279 She's she she can't be that nice. 319 00:17:32.519 --> 00:17:35.400 Somebody had to file the complaint with the credit card company. 320 00:17:36.559 --> 00:17:40.759 You know, when the daughter disputed the charge, Eduardo, you 321 00:17:40.799 --> 00:17:44.079 would have gotten you received some sort of statement saying 322 00:17:44.160 --> 00:17:46.000 exactly what she was disputing. 323 00:17:46.039 --> 00:17:47.720 Do you have a copy of that that you can 324 00:17:47.759 --> 00:17:48.960 send us? 325 00:17:49.200 --> 00:17:50.880 Yeah, we have, we have copy. 326 00:17:51.079 --> 00:17:55.240 Can you email over everything when we go on break 327 00:17:55.279 --> 00:17:57.359 and so we can look at the paperwork and try 328 00:17:57.400 --> 00:17:59.960 to make sense of it for you. 329 00:18:00.079 --> 00:18:04.319 Yeah, I mean I have all the documentation that I 330 00:18:04.400 --> 00:18:06.839 think is just enough to to. 331 00:18:06.960 --> 00:18:10.039 Prove okay, and everything. 332 00:18:09.759 --> 00:18:10.519 We do is right. 333 00:18:10.599 --> 00:18:13.839 All right, We're gonna put you on hold Edgardo and Kelly, 334 00:18:13.920 --> 00:18:16.079 you'll get with you and and and be able to 335 00:18:16.079 --> 00:18:19.319 help figure out emailing that documentation to us. We want 336 00:18:19.319 --> 00:18:20.559 to take a look. We want to try to give 337 00:18:20.599 --> 00:18:23.720 you a hand. Okay, hang on, We're going to go 338 00:18:23.759 --> 00:18:25.240 to a break real quick with you right back. 339 00:18:31.240 --> 00:18:34.480 Go with a sure thing. Denver's Best roofer excel roofing 340 00:18:34.599 --> 00:18:37.240 dot com. You don't pay a cent until you're content. 341 00:18:40.640 --> 00:18:43.799 Time for an insurance check up free no obligation comparison 342 00:18:43.960 --> 00:18:47.519 call Compass Insurance paying too much your coverage at dozens 343 00:18:47.519 --> 00:18:50.240 of insurance companies find out now three O three, seven 344 00:18:50.240 --> 00:18:52.599 to seven to one help. You'll think you're his only 345 00:18:52.720 --> 00:18:55.160 customer when you choose Frank durand the real estate Man 346 00:18:55.200 --> 00:18:58.640 dot com to list your home with Remax Alliance three 347 00:18:58.839 --> 00:19:09.359 three nine two zero six ten twenty two. 348 00:19:11.319 --> 00:19:14.160 All right, all right, all right, we're back on the air. 349 00:19:14.200 --> 00:19:17.000 This is John Fuller. I am a personal injury attorney 350 00:19:17.160 --> 00:19:19.799 in Denver. Here I'm filling in for Tom today. He'll 351 00:19:19.799 --> 00:19:21.799 be in a little bit later on, but in the 352 00:19:21.839 --> 00:19:24.200 meantime we are rocking and rolling through the issues. We've 353 00:19:24.240 --> 00:19:27.160 got a couple open lines, so if you have something 354 00:19:27.200 --> 00:19:29.400 you'd like help with, give us a call and we 355 00:19:29.440 --> 00:19:31.640 would be happy to help out. The number here at 356 00:19:31.680 --> 00:19:34.400 the studio is three one or three O three seven 357 00:19:34.440 --> 00:19:36.720 one three eight two five five seven one three talk 358 00:19:37.039 --> 00:19:40.000 or three oh three Martino, So give us a shout. 359 00:19:40.039 --> 00:19:42.279 If you want to email us, help at troubleshooter dot 360 00:19:42.279 --> 00:19:45.079 com is the email address, and so now you. 361 00:19:45.079 --> 00:19:45.880 Have no excuse. 362 00:19:45.880 --> 00:19:49.519 There's multiple ways to get ahold of us before the break. 363 00:19:49.519 --> 00:19:53.400 We're dealing with Edgardo and his issue with a contracting job. 364 00:19:53.640 --> 00:19:55.200 We've got Corey on the line. We're going to talk 365 00:19:55.240 --> 00:19:57.839 to him just a moment. We are getting Frank Ball 366 00:19:57.920 --> 00:20:00.480 on the line to help us. Frank is a collections 367 00:20:00.480 --> 00:20:03.119 attorney here in town. But in the meantime, we've got 368 00:20:03.240 --> 00:20:04.920 Zach on the line that's going to help us with 369 00:20:04.960 --> 00:20:08.319 some additional information. So, Zach philis and what is going 370 00:20:08.359 --> 00:20:09.079 on here? 371 00:20:10.079 --> 00:20:10.200 Oh? 372 00:20:10.279 --> 00:20:12.079 Yeah, my name is Zach Ben. I'm a friend of 373 00:20:12.119 --> 00:20:14.279 at Gardo's. I met him about two years ago and 374 00:20:14.359 --> 00:20:16.440 he helped me with a remodel job at my house. 375 00:20:16.480 --> 00:20:18.839 And yeah, this has been kind of friends since and 376 00:20:19.079 --> 00:20:21.440 I've been trying to help au Guard through this situation. So, 377 00:20:21.839 --> 00:20:25.279 as a Gardo mentioned, there was a chargeback initiated on 378 00:20:25.319 --> 00:20:28.039 a completed job about a month or two months after 379 00:20:28.079 --> 00:20:31.640 he completed the job. The mom said it was unauthorized 380 00:20:32.000 --> 00:20:35.000 and that she did not approve of that credit card 381 00:20:35.000 --> 00:20:37.160 to be used on her house. 382 00:20:37.279 --> 00:20:37.720 Got it. 383 00:20:38.240 --> 00:20:40.920 So now we're trying to get this figured out. So 384 00:20:40.920 --> 00:20:44.119 we submitted all the documentation over to Visa, and Visa 385 00:20:44.359 --> 00:20:48.319 came back and said, unfortunately, since the name on the 386 00:20:48.359 --> 00:20:51.079 invoice did not match the name to the credit card. 387 00:20:52.160 --> 00:20:52.920 They sided with. 388 00:20:53.240 --> 00:20:57.000 The customers, and now we're Edgardo was trying to figure 389 00:20:57.000 --> 00:20:59.039 out what next steps are in Small Flaims Court is 390 00:20:59.079 --> 00:21:01.440 too small. The mount is greater than Small Flames Court, 391 00:21:01.440 --> 00:21:03.319 but I believe is seventy five hundred. 392 00:21:03.400 --> 00:21:05.279 That's exactly Right's. 393 00:21:04.680 --> 00:21:06.559 They're going to go to the court that at Gardo 394 00:21:06.640 --> 00:21:09.359 unfortunately just doesn't have the funds to hire and attorneys 395 00:21:09.400 --> 00:21:11.359 that we're trying to figure out what other options we 396 00:21:11.400 --> 00:21:15.000 could pursue without having to put Edgardo aut more you know, 397 00:21:15.079 --> 00:21:17.799 financial harm right now than he already has been. 398 00:21:18.039 --> 00:21:21.000 So Zach, Here's what I don't understand. If the daughters 399 00:21:21.720 --> 00:21:25.720 are I mean, if there's no dispute between the daughters 400 00:21:25.960 --> 00:21:30.920 and Edgardo over his you know, the work that he did. 401 00:21:30.960 --> 00:21:33.240 We're not disputing the quality. If we just got Mom 402 00:21:33.279 --> 00:21:36.200 that shows up out of the hospital saying wait a second, 403 00:21:36.240 --> 00:21:38.279 I never authorized this, and you. 404 00:21:38.240 --> 00:21:42.599 Know no way know how what's going on with the daughters. 405 00:21:42.640 --> 00:21:45.119 Why are the daughters not saying Mom, we talked about this, 406 00:21:45.799 --> 00:21:49.680 you absolutely wanted us to do this and getting paid And. 407 00:21:49.720 --> 00:21:52.279 Also real quick, I'll interject for those who missed it, 408 00:21:52.400 --> 00:21:55.480 or for Frank Ball, who I know is listening. Mom 409 00:21:55.559 --> 00:21:59.960 has been in the hospital, she's elderly. Daughter's hired contract 410 00:22:00.079 --> 00:22:03.359 her to do some remodeling in mom's house. The contract 411 00:22:03.480 --> 00:22:06.119 is with the daughters, the house is in mom's name. 412 00:22:06.799 --> 00:22:09.960 The daughters used her credit card to pay the seventeen 413 00:22:10.000 --> 00:22:12.599 thousand dollars bill, and that's where it got disputed. 414 00:22:12.640 --> 00:22:13.599 Just to recap that. 415 00:22:14.720 --> 00:22:17.359 Let me ask you this, Zach, is there any issue 416 00:22:17.400 --> 00:22:19.119 about capacity of the mom? 417 00:22:19.200 --> 00:22:20.720 I mean, is she all together there? 418 00:22:20.839 --> 00:22:22.559 And so? 419 00:22:22.880 --> 00:22:25.000 Yeah, so I had the conversation. I actually recorded the 420 00:22:25.000 --> 00:22:26.079 conversation with the daughter. 421 00:22:26.160 --> 00:22:27.279 She's she's a very nice woman. 422 00:22:27.279 --> 00:22:29.799 But yeah, you're exactly right that the mom doesn't have 423 00:22:29.799 --> 00:22:32.480 the mental capacity. And she apparently has a history of 424 00:22:32.480 --> 00:22:35.680 disputing charges. She's done this many times, supposedly, and she 425 00:22:35.799 --> 00:22:38.519 just most recently did it so at guardos. So because 426 00:22:38.519 --> 00:22:40.480 of all this, they had power of attorney signed to 427 00:22:40.519 --> 00:22:43.799 the daughter then, who made to go forward with the remodel. 428 00:22:44.000 --> 00:22:46.519 And the reason the daughter now can't pay utgardos because 429 00:22:46.559 --> 00:22:48.440 she doesn't have the money to pay. The mom had 430 00:22:48.480 --> 00:22:50.720 agreed to all of it. I have a signed affidavid 431 00:22:50.960 --> 00:22:53.400 from the daughter, stating that the mom agreed to all 432 00:22:53.440 --> 00:22:55.240 of this work to be done, she wanted it done. 433 00:22:55.519 --> 00:22:57.400 She gave her credit card to have all of this done, 434 00:22:57.480 --> 00:23:00.880 and then she got home, changed her and then initiated 435 00:23:00.920 --> 00:23:02.839 the chargeback, saying that it was unauthorized. 436 00:23:04.160 --> 00:23:09.359 Wow. Wow, Okay, So I think at this point let's 437 00:23:09.440 --> 00:23:14.279 bring Frank on and start trying to sort through this. Frank, 438 00:23:14.759 --> 00:23:17.200 welcome to the show. This is John Fuller. I'm filling 439 00:23:17.240 --> 00:23:20.759 in today. I'm an attorney in town, but I do 440 00:23:20.880 --> 00:23:24.079 not do collections, and so we wanted your expert advice 441 00:23:24.119 --> 00:23:27.200 on where to go on this. At Guardo did the work. 442 00:23:27.240 --> 00:23:29.960 There's no dispute about the quality of the work. Nobody 443 00:23:30.039 --> 00:23:33.839 has any issue with the timeliness, with the materials, with 444 00:23:34.400 --> 00:23:35.279 anything at all. 445 00:23:35.960 --> 00:23:38.000 But Mom of limited. 446 00:23:37.640 --> 00:23:40.960 Capacity gets out of the hospital and says, I dispute 447 00:23:41.000 --> 00:23:45.279 the charges. And even though there was apparently a power 448 00:23:45.279 --> 00:23:48.640 of attorney that gave the daughters the authorization to enter 449 00:23:48.680 --> 00:23:53.079 into this contract, and even with an affidavit saying that 450 00:23:53.160 --> 00:23:56.039 Mom knew about this and wanted us to contract for 451 00:23:56.119 --> 00:23:59.880 these changes, the credit card company still sided with Mom 452 00:24:00.079 --> 00:24:04.480 and Edgardo is out seventeen grand. You're it. 453 00:24:05.839 --> 00:24:10.160 Well, yeah, I don't think you have any ability to 454 00:24:10.160 --> 00:24:12.880 sue the mom. You didn't enter it, and Edward didn't 455 00:24:13.000 --> 00:24:16.640 enter into a contract with mom. They entered in a 456 00:24:16.720 --> 00:24:18.720 contract with the daughters. So I think you have to 457 00:24:18.759 --> 00:24:22.400 sue the daughters if it's seventy five and it's seventy 458 00:24:22.440 --> 00:24:25.359 five hundred for a small claims court. I mean probably 459 00:24:25.400 --> 00:24:27.240 don't want to sue in a small claims court and 460 00:24:27.279 --> 00:24:30.759 reduce your bound to that. So I think you're stuck 461 00:24:31.000 --> 00:24:34.079 suing the daughters is where you are. I don't see 462 00:24:34.119 --> 00:24:37.920 there's any standing to sue the mom unless you made 463 00:24:37.960 --> 00:24:41.200 an agreement with the mom, even with all the extremest 464 00:24:41.240 --> 00:24:45.759 information about oh yeah, if fine, the work is terrific, 465 00:24:45.920 --> 00:24:48.599 But mom never entered into the agreement. 466 00:24:49.319 --> 00:24:52.000 Right. Do we have any sort of argument about unjustin 467 00:24:52.160 --> 00:24:54.759 Richmond on mom that the value of our house has 468 00:24:54.799 --> 00:24:59.440 been improved by the additions that EDWARDO did or Edgardo. 469 00:24:59.519 --> 00:25:01.559 I'm sorry, is there. 470 00:25:01.480 --> 00:25:04.359 Any avenue like that? I mean, I get what you're saying. 471 00:25:04.400 --> 00:25:06.920 Colorado has seventy five hundred in small claims, and I 472 00:25:06.920 --> 00:25:10.759 think what county court is twenty five grand, But you 473 00:25:10.799 --> 00:25:13.319 know he I would not advise him to go in 474 00:25:13.440 --> 00:25:17.359 pro se meeting without an attorney into the county court. 475 00:25:18.200 --> 00:25:20.079 I just don't think that would be the best deal. 476 00:25:20.440 --> 00:25:23.599 And you've got an ability to pay issue with the daughters. 477 00:25:23.640 --> 00:25:25.440 I think the daughters are saying, look, we don't have 478 00:25:25.480 --> 00:25:28.519 any dispute with you, but we don't have seventeen grand 479 00:25:28.519 --> 00:25:31.440 to pay you for this stuff. What do you recommend 480 00:25:31.440 --> 00:25:31.799 he does? 481 00:25:33.359 --> 00:25:38.400 Well, it sounds like the daughters authorized the work to 482 00:25:38.480 --> 00:25:41.440 be done. In terms of the daughters, they may not 483 00:25:41.559 --> 00:25:47.079 have the ability to pay it this second, but certainly 484 00:25:47.799 --> 00:25:50.400 perhaps they could enter into an agreement to pay it 485 00:25:50.440 --> 00:25:54.680 over time. Also, in terms of Eduardo, it's probably not 486 00:25:54.720 --> 00:25:57.000 the smartest thing in the world not to get some 487 00:25:57.119 --> 00:26:00.720 kind of money up front, because then you're setting yourself 488 00:26:00.799 --> 00:26:03.880 up for a situation like this where they say, sorry, 489 00:26:04.440 --> 00:26:06.039 you know, I don't I don't like the way you 490 00:26:06.079 --> 00:26:10.680 did the work. In terms of your question regarding usin Richmond, 491 00:26:11.160 --> 00:26:14.119 you know you can sue anybody for anything. Yes, you 492 00:26:14.119 --> 00:26:20.680 could sue her and say yes, I improved your property. 493 00:26:20.759 --> 00:26:25.519 But again, there's there's no agreement, there's no contractual relationship. 494 00:26:25.920 --> 00:26:31.200 I assume there's a written contractual relationship with the daughters. Yes, 495 00:26:32.000 --> 00:26:34.839 so that's who you're suing. And then if you want 496 00:26:34.880 --> 00:26:39.119 to add Mom to the lawsuit, I think you can. 497 00:26:39.599 --> 00:26:41.960 You can sue her for account stated, you can sue 498 00:26:41.960 --> 00:26:44.920 her for unjustin Richmond. You can see her for quantum 499 00:26:44.960 --> 00:26:47.839 there where, you can see her for a panoply of 500 00:26:48.680 --> 00:26:53.240 causes of accent and and go from there. But unless 501 00:26:53.839 --> 00:26:56.400 the daughters are going to agree to pay it, I mean, 502 00:26:57.039 --> 00:26:59.240 it was my situation, I would try to get the 503 00:26:59.359 --> 00:27:02.440 daughters to agree to pay. You know, maybe they can 504 00:27:02.440 --> 00:27:04.960 pay one thousand dollars a month, and then in the 505 00:27:05.000 --> 00:27:08.160 agreement it probably has some kind of interest component, and 506 00:27:08.200 --> 00:27:11.000 then you know, he's getting the money slowly, slowly, but 507 00:27:11.079 --> 00:27:13.279 at least he's getting the money, and some interest is 508 00:27:13.359 --> 00:27:14.200 kicked in as well. 509 00:27:14.480 --> 00:27:16.400 And Frank, this is Suzanne here. 510 00:27:16.640 --> 00:27:19.240 What about I guess the daughters had a power of 511 00:27:19.279 --> 00:27:23.920 attorney for their mom with that play into. 512 00:27:23.559 --> 00:27:24.200 It at all. 513 00:27:24.240 --> 00:27:27.599 As far as being able to make financial decisions, I think. 514 00:27:27.440 --> 00:27:29.559 It would make a difference if the contract was in 515 00:27:29.680 --> 00:27:33.640 mom's name by the daughter of a POA. That would 516 00:27:33.680 --> 00:27:35.799 be a whole lot different case. 517 00:27:36.799 --> 00:27:38.799 And I agree with that. I mean, the power of 518 00:27:38.799 --> 00:27:41.960 attorney only gives them permission to act on her behalf. 519 00:27:42.000 --> 00:27:44.920 But they didn't act on her behalf. They acted on 520 00:27:44.960 --> 00:27:48.640 their own, on their own right. That's why they owe 521 00:27:48.680 --> 00:27:53.680 the money. And you have some other creative causes of 522 00:27:53.720 --> 00:27:58.519 accent against the mom because she was enriched. But I 523 00:27:58.559 --> 00:28:01.599 would try to work whatever deal I could, because it's 524 00:28:01.640 --> 00:28:03.640 just not the cleanest deal. And even if you get 525 00:28:03.640 --> 00:28:08.440 a judgment against the daughters, who knows if you're ever 526 00:28:08.720 --> 00:28:11.240 going to be able to collect it. Better to get 527 00:28:11.279 --> 00:28:14.400 some kind of agreement and say, hey, you knew what 528 00:28:14.680 --> 00:28:17.720 you knew, this was the story, we Edwaro did a 529 00:28:17.759 --> 00:28:21.279 great job, and just just pay it and pay it 530 00:28:21.279 --> 00:28:24.039 slowly and looks up that and maybe they could take 531 00:28:24.079 --> 00:28:27.240 the lemons and turn into lemonade, not the sweetest lemonade, 532 00:28:27.240 --> 00:28:29.799 but at least get some money flowing. 533 00:28:30.039 --> 00:28:32.480 I do wonder if these daughters knew exactly what they 534 00:28:32.480 --> 00:28:35.680 were doing and Eduardo got clothes. 535 00:28:35.599 --> 00:28:39.440 It seems like, you know, that's an easy leap to make. 536 00:28:39.559 --> 00:28:42.640 But then to sign up a David saying you know 537 00:28:42.720 --> 00:28:45.079 that mom knew what was going on and stuff that 538 00:28:45.119 --> 00:28:47.920 doesn't seem to be really the work of somebody that's 539 00:28:47.920 --> 00:28:50.359 trying to build up a scam and then get out 540 00:28:50.359 --> 00:28:50.640 of pay. 541 00:28:50.759 --> 00:28:53.240 Why aren't they talking their mom into paying this poor guy? 542 00:28:53.400 --> 00:28:54.000 Just agreed? 543 00:28:54.200 --> 00:28:55.079 Mom, Come on. 544 00:28:55.240 --> 00:28:58.720 We did this for you, thinking you wanted this done. 545 00:28:59.200 --> 00:29:02.359 Pay this poor man and his seventeen grand John. Why 546 00:29:02.440 --> 00:29:04.240 are they advocating for him? 547 00:29:04.319 --> 00:29:06.200 I really get one of the sisters on the air. 548 00:29:06.759 --> 00:29:07.400 Can we do that? 549 00:29:07.720 --> 00:29:10.599 Good try? And that's Frank Ball three o three six 550 00:29:10.720 --> 00:29:12.000 two nine seven thousand. 551 00:29:12.079 --> 00:29:14.359 Thank you, Frank, Okay, thank you? 552 00:29:14.640 --> 00:29:18.279 All right, thanks guys, Edgardo. We're gonna we're gonna keep 553 00:29:18.279 --> 00:29:20.160 working on this. In the background, hang on, we got 554 00:29:20.200 --> 00:29:21.039 to take a quick break. 555 00:29:27.759 --> 00:29:31.000 Go with a sure thing Denver's best roofer Excel Roofing 556 00:29:31.119 --> 00:29:33.720 dot com. You don't pay a cent until you're content. 557 00:29:37.119 --> 00:29:40.680 Time for an insurance checkup, free no obligation comparison call 558 00:29:40.799 --> 00:29:44.119 Compass Insurance paying too much your coverage at dozens of 559 00:29:44.119 --> 00:29:47.079 insurance companies find out now three oh three seven seven 560 00:29:47.079 --> 00:29:49.880 to one. Help. You'll think you're his only customer when 561 00:29:49.880 --> 00:29:52.359 you choose Frank durand the real estate Man dot com 562 00:29:52.400 --> 00:29:55.480 to list your home with Remax Alliance three oh three 563 00:29:55.599 --> 00:29:59.640 nine two zero sixteen twenty two. 564 00:30:04.920 --> 00:30:07.200 All right, all right, good morning, John Fuller. Here we 565 00:30:07.240 --> 00:30:10.440 are moving rapidly forward on a whole bunch of different 566 00:30:10.440 --> 00:30:12.720 issues on the Troubleshooter Network. 567 00:30:13.480 --> 00:30:14.960 I'm filling in for Tom. He's going to be in 568 00:30:15.000 --> 00:30:15.759 a little bit later. 569 00:30:16.119 --> 00:30:19.039 We've been talking to at Gardo about his issue getting 570 00:30:19.079 --> 00:30:21.720 paid on a contracting job. We're going to try to 571 00:30:21.720 --> 00:30:25.200 wrap that up at Gardo. Here's the basic deal. You 572 00:30:25.279 --> 00:30:27.359 really have a choice to make in this. I think 573 00:30:27.440 --> 00:30:30.839 the lesson going forward is don't ever contract with anybody 574 00:30:30.880 --> 00:30:33.160 that's not the actual homeowner. Even if you did it 575 00:30:33.200 --> 00:30:36.359 through a third party, a daughter or some other agent 576 00:30:36.480 --> 00:30:39.640 person acting on behalf of it, still should be in 577 00:30:39.680 --> 00:30:43.599 the name of the actual landowners, so that if anything 578 00:30:43.680 --> 00:30:46.039 like this ever happened, you have the ability to go 579 00:30:46.079 --> 00:30:49.480 and sue the landowner and file a judgment and file 580 00:30:49.519 --> 00:30:52.200 a lean against the property and protect yourself going forward. 581 00:30:52.240 --> 00:30:56.119 So you know, that's just word to everybody about what 582 00:30:56.319 --> 00:30:58.480 not to do and what to do going forward. As 583 00:30:58.480 --> 00:31:01.240 far as your situation right now, you really have two choices. 584 00:31:02.200 --> 00:31:04.960 I think at this stage you would be well served 585 00:31:04.960 --> 00:31:07.839 to have an attorney on your side. I would think 586 00:31:07.839 --> 00:31:10.839 strongly about giving Frank a call and seeing if he could, 587 00:31:11.759 --> 00:31:13.599 you know, talk you through it. In more detail than 588 00:31:13.640 --> 00:31:15.480 we could do on the air. But I think the 589 00:31:15.559 --> 00:31:17.119 choice you're going to have to make is do you 590 00:31:17.160 --> 00:31:19.400 go to small claims court and limit your recovery to 591 00:31:19.440 --> 00:31:22.799 seventy five hundred or do you go to the county court, 592 00:31:22.799 --> 00:31:26.039 which has a twenty five thousand dollars jurisdictional limit and 593 00:31:26.640 --> 00:31:29.400 go for the gusto and hopefully get the judgment for 594 00:31:29.440 --> 00:31:32.119 the full amount. No matter which one you go with, 595 00:31:32.200 --> 00:31:34.960 you're going to have the ability to accrue interest and 596 00:31:35.519 --> 00:31:39.079 expenses and stuff you know that build up over time. 597 00:31:39.160 --> 00:31:39.880 And who knows. 598 00:31:40.319 --> 00:31:42.400 If you put one of those daughters in the position 599 00:31:42.440 --> 00:31:46.200 of having a judgment against them individually, they may very 600 00:31:46.200 --> 00:31:48.119 well go to mom and say, Mom, you got to 601 00:31:48.160 --> 00:31:51.480 pay this guy. This is not funny anymore. And that may, 602 00:31:52.839 --> 00:31:57.000 you know, prompt Mom to pay, inspire her to get 603 00:31:57.079 --> 00:31:59.759 right in the head about paying. I don't know that, 604 00:32:00.119 --> 00:32:01.799 but it leads you to have a judgment that you 605 00:32:01.920 --> 00:32:04.920 could enforce. Maybe you can get some payments or coup 606 00:32:05.000 --> 00:32:07.680 some of your money over time. It's a tough situation. 607 00:32:08.359 --> 00:32:11.519 I'm really I wish there was an easy answer to you. 608 00:32:11.680 --> 00:32:13.880 I think John, in talking to Frank Ball, he's going 609 00:32:13.920 --> 00:32:18.000 to get more informed to be able to make that decision. 610 00:32:18.359 --> 00:32:20.559 Am I better off in small claims or not? 611 00:32:21.240 --> 00:32:21.920 Right now? 612 00:32:22.000 --> 00:32:24.960 I think that's a I think that's exactly right. 613 00:32:25.079 --> 00:32:28.599 So we three six two nine seven thousand. 614 00:32:29.000 --> 00:32:31.480 Eduardo is Frank Ball's phone number, and Kelly can give 615 00:32:31.519 --> 00:32:32.799 that to you off the air as well. 616 00:32:33.000 --> 00:32:35.759 All right, good luck to you, sir. I appreciate the call. Corey. 617 00:32:35.920 --> 00:32:37.759 You've been holding for a long time. You have an 618 00:32:37.799 --> 00:32:40.200 issue about personal injury. What is going on, Corey? 619 00:32:42.119 --> 00:32:42.599 How's it go on? 620 00:32:42.920 --> 00:32:43.119 Good? 621 00:32:43.319 --> 00:32:47.960 Well, My question kind of to you would be my 622 00:32:48.160 --> 00:32:51.200 sister was recently, at the end of twenty twenty four 623 00:32:51.440 --> 00:32:53.160 in a auto pedestrian accident. 624 00:32:53.279 --> 00:32:54.240 Okay, which one was? 625 00:32:54.319 --> 00:32:57.799 She was walking, she was the pedestrian. 626 00:32:57.839 --> 00:33:01.039 Okay, she's okay. 627 00:33:01.279 --> 00:33:04.200 She went to the hospital, got some stitches in her head, 628 00:33:05.000 --> 00:33:08.400 some CT scan, She had some vertigo, dizziness for a 629 00:33:08.480 --> 00:33:11.400 few weeks afterwards, bruising on the torso and all that. 630 00:33:11.960 --> 00:33:14.720 Other than that, she is good and she's okay. Now, 631 00:33:15.680 --> 00:33:19.279 the question I have is the first law firm she 632 00:33:19.440 --> 00:33:23.440 went to, they didn't take her case because she doesn't 633 00:33:23.559 --> 00:33:28.400 have auto insurance. Because she doesn't drive, she only walks. 634 00:33:28.480 --> 00:33:31.440 That's why she was walking to work that day, and 635 00:33:33.440 --> 00:33:36.880 I'm just wondering why they wouldn't take her case because 636 00:33:36.960 --> 00:33:40.079 she doesn't have auto insurance. She doesn't have a car 637 00:33:40.279 --> 00:33:41.359 at all, nothing like that. 638 00:33:41.680 --> 00:33:43.559 Did the person that hit her have insurance? 639 00:33:45.599 --> 00:33:45.759 Yes? 640 00:33:50.000 --> 00:33:53.519 Did they pursue a claim against that person's insurance company? 641 00:33:56.160 --> 00:33:58.880 They wouldn't take the case. Luckily, she did go through 642 00:33:58.920 --> 00:34:02.720 another law firm that is taking the case, but saying 643 00:34:02.799 --> 00:34:06.720 they asked the same questions wanting insurance through her, but 644 00:34:07.000 --> 00:34:09.760 she had to explain multiple times that she doesn't have 645 00:34:10.679 --> 00:34:14.239 auto insurance, so't she's never owned a car, She's always 646 00:34:14.320 --> 00:34:15.719 just walked to work. 647 00:34:16.239 --> 00:34:20.480 Okay, So I don't know about your sister's case in particular, 648 00:34:20.599 --> 00:34:22.920 but here's some of the issues that I'm sure is 649 00:34:23.559 --> 00:34:26.920 going on. First and foremost is that when you're hit 650 00:34:26.960 --> 00:34:30.440 as a pedestrian and you have auto insurance, your medical payments, 651 00:34:30.480 --> 00:34:35.000 coverage and stuff would kick in and offer some relief 652 00:34:35.119 --> 00:34:37.119 for some of the medical bills that you might encour 653 00:34:37.280 --> 00:34:41.760 following that accident. You also have the ability to use 654 00:34:41.800 --> 00:34:44.400 your uninsured motorist coverage to stack on top of the 655 00:34:44.480 --> 00:34:48.719 coverage that the ad fault driver had that you know, 656 00:34:48.920 --> 00:34:51.079 may be limited we only have go. 657 00:34:51.239 --> 00:34:54.800 With a sure thing Denver's Best roofer Excel Roofing dot com. 658 00:34:55.000 --> 00:35:00.679 You don't pay a cent until you're content. Time for 659 00:35:00.760 --> 00:35:04.480 an insurance check up free, no obligation comparison call Compass 660 00:35:04.559 --> 00:35:07.800 Insurance paying too much your coverage at dozens of insurance 661 00:35:07.840 --> 00:35:10.320 companies find out now three all three seven to seven 662 00:35:10.360 --> 00:35:13.119 to one help. You'll think you're his only customer when 663 00:35:13.119 --> 00:35:15.400 you choose Frank durand the real estate Man dot com 664 00:35:15.639 --> 00:35:18.760 to list your home with Remax Alliance three all three 665 00:35:18.840 --> 00:35:20.679 nine two zero sixteen twenty two. 666 00:35:25.960 --> 00:35:26.320 Ripped. 667 00:35:30.440 --> 00:35:35.880 So you don't have come running as fast as we can. 668 00:35:37.199 --> 00:35:39.119 Shooter's gonna help come. 669 00:35:40.639 --> 00:35:46.360 Six is the Troubleshooter Show Now, Tom Martinez, all. 670 00:35:46.360 --> 00:35:50.000 Right, welcome back to the Troubleshooter Network. This is John 671 00:35:50.079 --> 00:35:52.400 Fuller filling in for Tom, who will be with us 672 00:35:52.559 --> 00:35:54.400 in a little bit. 673 00:35:54.519 --> 00:35:54.679 Here. 674 00:35:54.880 --> 00:35:57.480 We were working through some caller issues before the break. 675 00:35:57.519 --> 00:35:59.760 We're going to try to go back to Corey here 676 00:35:59.840 --> 00:36:03.559 for moment. Just to follow up, Corey's sister was involved 677 00:36:03.599 --> 00:36:06.639 in a pedestrian auto accident a little while back, and 678 00:36:06.719 --> 00:36:09.599 she's having trouble finding an attorney. Although she's finally found 679 00:36:09.639 --> 00:36:12.440 one the first one's passed on the case because she 680 00:36:12.599 --> 00:36:15.360 did not have her own insurance. And so, for the 681 00:36:15.440 --> 00:36:18.280 listeners on the air, of conversation ensued over the break, 682 00:36:18.679 --> 00:36:21.800 here's a basic deal. I mean, if you get hit 683 00:36:22.639 --> 00:36:26.639 as a pedestrian but you have auto insurance, you are 684 00:36:26.719 --> 00:36:31.239 still able to use your medical payments coverage. And if 685 00:36:31.280 --> 00:36:34.960 you have uninsured motorist coverage, that coverage would stack on 686 00:36:35.199 --> 00:36:39.760 top of the coverage that the ad fault driver had. 687 00:36:39.679 --> 00:36:40.559 On the other side. 688 00:36:40.719 --> 00:36:43.559 And so, without knowing any of the details about the 689 00:36:43.639 --> 00:36:46.760 ad fault driver, I was explaining to Suzanne that, you know, 690 00:36:47.000 --> 00:36:51.599 Colorado has this ridiculously low minimal limits of only twenty 691 00:36:51.639 --> 00:36:55.000 five thousand, but it's not the lowest around the country, 692 00:36:55.079 --> 00:36:57.440 and so we've got other states that have even lower 693 00:36:57.599 --> 00:37:01.480 like California which only has fifteen thousand. We've got Texas 694 00:37:01.519 --> 00:37:04.119 and only has twenty. We have Florida where you're not 695 00:37:04.239 --> 00:37:07.639 even required to carry that the liability insurance. I mean, 696 00:37:07.920 --> 00:37:10.679 there are some states that just have crazy laws that 697 00:37:10.800 --> 00:37:13.599 do not protect people that are in the position of 698 00:37:13.880 --> 00:37:17.000 Corey's sister, And so I don't know, you know exactly 699 00:37:17.280 --> 00:37:20.719 what led to their understanding. Corey does your sister have 700 00:37:20.960 --> 00:37:23.199 health insurance to help her out with the medical bills. 701 00:37:25.039 --> 00:37:27.679 I don't believe she does. She might, I know the 702 00:37:27.760 --> 00:37:30.519 law firm is actually trying to tag on to her 703 00:37:30.639 --> 00:37:35.599 husband's insurance. He has auto insurance, but she is, okay on, 704 00:37:36.400 --> 00:37:38.519 she's not covered under his policy. 705 00:37:38.599 --> 00:37:39.199 I don't believe. 706 00:37:39.480 --> 00:37:41.400 Is she an excluded driver under that? 707 00:37:43.760 --> 00:37:45.719 I wouldn't even know. I don't believe she even has 708 00:37:45.800 --> 00:37:48.840 the driver's license. In all my life, she's been afraid 709 00:37:48.920 --> 00:37:49.840 to sit behind. 710 00:37:49.599 --> 00:37:50.320 The wheel of a car. 711 00:37:50.559 --> 00:37:54.000 Oh okay, So I mean even that raises up a 712 00:37:54.039 --> 00:37:57.519 whole bunch of Go ahead, sir, I'll. 713 00:37:57.320 --> 00:37:59.679 Say to tag onto that twenty five thousand that you 714 00:37:59.760 --> 00:38:02.599 were saying, is that's what the law firm told her 715 00:38:02.679 --> 00:38:05.960 they were able to get her. My worry is her 716 00:38:06.079 --> 00:38:08.920 medical bills are kind of tacking on, and it seems 717 00:38:09.000 --> 00:38:12.519 like they're upwards of thirty thousand, maybe even thirty five thousand. 718 00:38:12.719 --> 00:38:12.880 Yep. 719 00:38:13.280 --> 00:38:16.679 Just wondering what step she should take to get. 720 00:38:16.599 --> 00:38:19.159 This paid for. Okay, So sure. 721 00:38:19.320 --> 00:38:21.280 That's a great question and one that a lot of 722 00:38:21.400 --> 00:38:23.960 listeners have have brought up over the years. Here's the 723 00:38:24.039 --> 00:38:27.400 basic deal. The Apohl driver is responsible for all of 724 00:38:27.440 --> 00:38:31.000 the medical bills, and so you know, if the bills 725 00:38:31.039 --> 00:38:33.480 are thirty or fifty or even one hundred thousand dollars 726 00:38:33.559 --> 00:38:36.199 and we only have twenty five thousand dollars of coverage. 727 00:38:36.639 --> 00:38:39.519 The way that we normally handle that is just negotiating 728 00:38:39.559 --> 00:38:43.400 with those creditors and the hospitals. They're very used to 729 00:38:43.559 --> 00:38:46.400 having people roll in their emergency rooms and get treated 730 00:38:46.480 --> 00:38:48.920 and run up huge bills and find out there's no insurance, 731 00:38:49.519 --> 00:38:53.199 and so the reality is they're happy to get some 732 00:38:53.400 --> 00:38:56.599 money rather than no money. Now, the other avenues that 733 00:38:56.679 --> 00:38:59.800 they may pursue are trying to retroactively getting her qualified 734 00:39:00.119 --> 00:39:03.480 or something like Medicaid, which is a needs based program, 735 00:39:03.760 --> 00:39:06.239 or if her husband has health insurance and she's on there, 736 00:39:06.320 --> 00:39:09.480 then she would obviously bill through the health insurance and 737 00:39:09.559 --> 00:39:12.239 we'd be dealing at that point with something called subrogation, 738 00:39:12.440 --> 00:39:14.679 which is the right of an insurance company to get 739 00:39:14.679 --> 00:39:18.440 paid back. There's no downside really to subrogation, except that 740 00:39:19.039 --> 00:39:21.800 you know it's another handout to get paid at the end. 741 00:39:22.360 --> 00:39:25.039 The upside of subrogation is that you get the benefit 742 00:39:25.119 --> 00:39:28.239 of repricing under the health insurance steel, so that thirty 743 00:39:28.360 --> 00:39:31.000 or fifty thousand dollars of bills may turn into only 744 00:39:31.679 --> 00:39:35.239 you know, six or eight thousand dollars or something like that, 745 00:39:35.360 --> 00:39:38.440 and you'd only be responsible for that repriced amount. So 746 00:39:39.000 --> 00:39:41.360 you know as to exactly what she should do and 747 00:39:41.400 --> 00:39:44.800 what course of action because she's represented by counsel, those 748 00:39:44.880 --> 00:39:47.880 are questions that her attorneys need to answer directly for her. 749 00:39:48.440 --> 00:39:50.559 But it sounds like she's going down the right path. 750 00:39:50.599 --> 00:39:53.239 The attorneys are going to negotiate those bills. They're going 751 00:39:53.320 --> 00:39:54.920 to get every penny that they can out of the 752 00:39:54.960 --> 00:39:58.000 at fault party if there's any chance of filing a 753 00:39:58.119 --> 00:40:01.039 claim on the uninsured motorist for her her husband's policy. 754 00:40:01.760 --> 00:40:04.400 You know, even if she is an excluded driver, she 755 00:40:04.599 --> 00:40:07.159 wasn't driving, and so I think just because she's a 756 00:40:07.239 --> 00:40:10.400 member of the household, they probably are going to succeed 757 00:40:10.519 --> 00:40:16.079 in getting coverage under his uninsured motorist coverage and hopefully 758 00:40:16.159 --> 00:40:18.639 open the door to some additional dollars that could be 759 00:40:18.719 --> 00:40:22.599 used to help compensate her. So all really interesting issues 760 00:40:22.639 --> 00:40:25.519 and questions. I hope she does well and recovers fully, 761 00:40:26.159 --> 00:40:28.760 and you know, good luck to her attorneys. 762 00:40:28.760 --> 00:40:32.239 Thanks for the call, Corey, We appreciate it. We are 763 00:40:32.320 --> 00:40:33.920 going to move right along here. 764 00:40:34.519 --> 00:40:37.679 Quick toime question about excluding a driver on your insurance. 765 00:40:37.760 --> 00:40:39.000 So where's that line. 766 00:40:39.559 --> 00:40:41.239 You know, you have a twelve year old who doesn't 767 00:40:41.239 --> 00:40:44.079 have a license, do you have? You don't exclude them 768 00:40:44.280 --> 00:40:45.400 from your policy. 769 00:40:45.679 --> 00:40:48.119 But you have a grown wife who doesn't have a license, 770 00:40:48.199 --> 00:40:49.920 you you should exclude her anyway. 771 00:40:50.079 --> 00:40:54.280 No, So exclusions normally come into play when somebody's got 772 00:40:54.320 --> 00:40:57.400 a really bad driving record and the insurance company said, look, 773 00:40:58.000 --> 00:41:01.480 we're not okay with this insurance extend to you know, 774 00:41:01.599 --> 00:41:05.199 let's say Ken had you know five d UIs okay, 775 00:41:05.639 --> 00:41:07.719 and we just don't want him to drive another car, 776 00:41:07.920 --> 00:41:09.920 so we would exclude him and say, look, he's in 777 00:41:10.039 --> 00:41:13.280 the household. We understand that you could always let him 778 00:41:13.360 --> 00:41:15.519 drive the car. But if you do that, there's no 779 00:41:15.679 --> 00:41:20.400 coverage whatsoever because he specifically is an excluded driver. However, 780 00:41:21.320 --> 00:41:24.079 if he's a front seat passenger when I'm driving and 781 00:41:24.199 --> 00:41:26.320 we get in an accident, why would he not then 782 00:41:26.400 --> 00:41:30.719 be entitled to the benefit of the uninsured motorists provisions 783 00:41:30.760 --> 00:41:33.840 that stack on top of what the other driver hast 784 00:41:34.239 --> 00:41:37.320 So one is, when he's driving, even if he has permission, 785 00:41:37.440 --> 00:41:40.519 they're not going to extend coverage. The other issue is 786 00:41:40.599 --> 00:41:43.679 whether all the other provisions like medpay and uninsured motorists 787 00:41:43.679 --> 00:41:46.880 and stuff would then stack on top of some other 788 00:41:47.119 --> 00:41:48.440 at fault driver's coverage. 789 00:41:48.519 --> 00:41:55.159 So she may very well have such insurance. He just 790 00:41:55.320 --> 00:41:56.519 needs to wait and explore. 791 00:41:57.960 --> 00:42:03.679 Say again, yeah, I did see that, so this is 792 00:42:03.840 --> 00:42:06.599 an interesting deal. Let's uh, let's go to line six. 793 00:42:06.760 --> 00:42:11.159 This is Joanna. Joanna, I understand that you are the 794 00:42:11.599 --> 00:42:16.119 daughter of the mom that owns the house that Edgardo 795 00:42:16.280 --> 00:42:17.039 did all the work on. 796 00:42:17.239 --> 00:42:20.599 Is that correct, Yes, that is correct. 797 00:42:20.679 --> 00:42:23.119 Thank you for calling in to us. Help us understand 798 00:42:23.159 --> 00:42:24.599 what's going on here, Joanna. 799 00:42:25.960 --> 00:42:26.800 Oh, we have a. 800 00:42:26.840 --> 00:42:30.760 Person with a mental illness, got it. Long story short. 801 00:42:32.719 --> 00:42:39.159 She had open heart survey h August thirty. First, some 802 00:42:39.920 --> 00:42:45.039 weird catastrophe happened to her, My daughter. 803 00:42:45.280 --> 00:42:49.280 My whole entire family. We helped her as well as 804 00:42:49.320 --> 00:42:52.960 at Gardo. His whole entire team helped us purge a 805 00:42:53.079 --> 00:42:56.800 home that was hoarding. 806 00:42:57.440 --> 00:42:59.920 We had to fix the sheet, we had to fix water, 807 00:43:00.239 --> 00:43:04.480 we had the big electrical there was It took us 808 00:43:04.880 --> 00:43:08.800 hours to clean up the refrigerator where there were dead flies, maggots. 809 00:43:09.440 --> 00:43:13.239 So when you do you hoard somebody's home and take 810 00:43:13.280 --> 00:43:19.000 away their ability to expose their mental capacity. Then her 811 00:43:19.119 --> 00:43:22.679 retaliation has She's done throughout all of the years to 812 00:43:22.800 --> 00:43:28.559 distribute all of the charges I turned over to all 813 00:43:28.679 --> 00:43:30.400 of the banking institutions a. 814 00:43:30.480 --> 00:43:31.320 Power of attorney. 815 00:43:32.840 --> 00:43:37.559 We showed her pictures, we showed her videos, We included 816 00:43:37.599 --> 00:43:40.360 her into everything. And so now we're just down to 817 00:43:40.440 --> 00:43:44.840 a mental illness. And so I doesn't know what to do. 818 00:43:45.119 --> 00:43:45.880 I don't know what to do. 819 00:43:46.199 --> 00:43:50.360 Yeah, have you guys thought or have you pursued taken 820 00:43:50.440 --> 00:43:54.039 over mom's finances and and getting some sort of a 821 00:43:54.119 --> 00:43:56.480 court order that puts you guys in charge of her 822 00:43:56.800 --> 00:43:58.320 of her affairs. 823 00:43:58.840 --> 00:44:02.480 She's put in a situation where we couldn't How is that. 824 00:44:02.960 --> 00:44:07.280 I'm a single person, I'm self employed. She's been coming 825 00:44:07.360 --> 00:44:12.639 after my accounts. I don't have a bank account anymore 826 00:44:12.679 --> 00:44:13.800 because of her situation. 827 00:44:14.280 --> 00:44:15.280 Mom's coming after you. 828 00:44:16.679 --> 00:44:18.760 Yeah, she's been calling the police. 829 00:44:18.880 --> 00:44:20.360 She's been trying to evict. 830 00:44:20.199 --> 00:44:23.559 Us, like it's very you have no idea. How hard 831 00:44:23.559 --> 00:44:24.199 has this been? 832 00:44:25.480 --> 00:44:27.199 So glad somebody's listening. 833 00:44:28.800 --> 00:44:32.360 So in this home entire situation. 834 00:44:33.159 --> 00:44:33.639 So what. 835 00:44:35.360 --> 00:44:38.079 Does your mom have resources? Is your is your mom 836 00:44:38.719 --> 00:44:40.599 financially sound in a good place. 837 00:44:43.159 --> 00:44:47.440 She's with her fiance boyfriend, who supposedly has. 838 00:44:47.360 --> 00:44:48.519 A lot of power. 839 00:44:49.960 --> 00:44:51.280 And what respect. 840 00:44:52.440 --> 00:44:52.760 Money. 841 00:44:53.519 --> 00:44:58.760 She's also into the situation. Fiance is also contributing. He's 842 00:44:58.840 --> 00:45:02.840 part of the consistent harassment, one of the problems advising 843 00:45:02.960 --> 00:45:08.719 her of how to of how to go through the 844 00:45:08.800 --> 00:45:13.480 process of trying to evict us and trying to cause 845 00:45:13.800 --> 00:45:18.440 financial distress for everybody, just Gardle, but for myself, like 846 00:45:18.719 --> 00:45:20.800 none of us can move forward. We had to break 847 00:45:20.920 --> 00:45:23.719 leases in order to assist her through her heart situation. 848 00:45:24.400 --> 00:45:28.480 She agreed upon that, and then she flipped because she didn't. 849 00:45:28.280 --> 00:45:28.719 Want to pay. 850 00:45:28.880 --> 00:45:33.840 She flipped the script and nobody's listening. Now called crisis centers. 851 00:45:33.880 --> 00:45:38.559 We've had recess at our house seven times and nobody 852 00:45:38.679 --> 00:45:39.360 is doing anything. 853 00:45:39.880 --> 00:45:43.000 Joanna, I have a bunch of other questions, and I 854 00:45:43.079 --> 00:45:45.559 really appreciate you calling, and if you could just please 855 00:45:45.599 --> 00:45:46.400 hang over a break. 856 00:45:46.519 --> 00:45:49.639 We've got to we've got to take a real quick 857 00:45:49.679 --> 00:45:50.760 break and we'll be right back. 858 00:45:50.880 --> 00:45:58.159 Hang on just a second, go with a sure thing. 859 00:45:58.320 --> 00:46:01.639 Denver's Best rufer excel roofing dot com. You don't pay 860 00:46:01.639 --> 00:46:07.480 a cent until you're content than time for an insurance 861 00:46:07.599 --> 00:46:11.679 checkup free no obligation in comparison, call Compass insurance paying 862 00:46:11.719 --> 00:46:14.760 too much your coverage at dozens of insurance companies find 863 00:46:14.800 --> 00:46:16.719 out now three all three seven to seven to one. 864 00:46:16.880 --> 00:46:19.719 Help You'll think you're his only customer when you choose 865 00:46:19.719 --> 00:46:22.199 Frank durand the real estate man dot Com to list 866 00:46:22.280 --> 00:46:25.360 your home with Remax Alliance three all three nine two 867 00:46:25.440 --> 00:46:26.679 zero sixteen twenty two. 868 00:46:30.599 --> 00:46:32.880 All right, all right, all right, John Fuller here filling 869 00:46:32.960 --> 00:46:35.960 in for Tom. We are back on the Troubleshooter Network 870 00:46:36.079 --> 00:46:38.199 and we are going right back to the phones. We 871 00:46:38.280 --> 00:46:40.440 have Joanna just to give us a little bit of 872 00:46:40.480 --> 00:46:43.960 background here. In the first hour, we had Edgardo call 873 00:46:44.079 --> 00:46:47.119 us and at Gardo is a contractor who was hired 874 00:46:47.280 --> 00:46:50.360 to do some work on a house that was owned 875 00:46:50.440 --> 00:46:54.840 by a lady who was in the hospital after suffering 876 00:46:55.480 --> 00:46:58.800 from I believe a surgery of some variety. And and 877 00:46:58.960 --> 00:47:01.320 the daughters were cleaning up the home and needed some 878 00:47:01.400 --> 00:47:04.000 work done on it and hired Edgardo to come in 879 00:47:04.119 --> 00:47:05.800 and do the work to the tune of I think 880 00:47:05.920 --> 00:47:10.320 seventeen thousand dollars. And mom was aware of it, according 881 00:47:10.400 --> 00:47:15.239 to the daughter, and everything was good, and Mom's credit 882 00:47:15.320 --> 00:47:17.840 card was used to pay for the work that was 883 00:47:17.920 --> 00:47:20.280 done in the house, and then when Mom got out 884 00:47:20.320 --> 00:47:23.719 of the hospital and came home, Mom disputed the charge, 885 00:47:23.760 --> 00:47:27.400 said it was fraudulent, and the credit card company backed 886 00:47:27.559 --> 00:47:32.519 Mom and Edgardo ended up getting, you know, not paid 887 00:47:32.559 --> 00:47:35.360 for this entire job, which is a significant job for him. 888 00:47:36.280 --> 00:47:40.960 In the meantime, Edgardo has also reached out to the 889 00:47:41.119 --> 00:47:44.039 daughters that contracted with him to do the work and 890 00:47:44.159 --> 00:47:48.079 they agree, at least as far as I can understand completely, 891 00:47:48.239 --> 00:47:50.400 that Edgardo did the work he was supposed to do 892 00:47:50.599 --> 00:47:51.400 should be paid. 893 00:47:52.199 --> 00:47:54.719 And then in the last. 894 00:47:54.639 --> 00:47:58.760 Hour, we got a call from Joanna, the daughter of Mom, 895 00:47:58.840 --> 00:48:01.199 and we've been talking with her, and Joanna, thank you 896 00:48:01.280 --> 00:48:03.280 for calling the show. We appreciate it, and thanks for 897 00:48:03.400 --> 00:48:06.079 sharing your story with us. So you were telling us 898 00:48:06.119 --> 00:48:10.559 that Mom is just to recap here. Mom is suffering 899 00:48:10.599 --> 00:48:17.039 from some mental illness and disease, and it's quite the 900 00:48:17.079 --> 00:48:20.159 struggle for you and I understand kind of from some 901 00:48:20.280 --> 00:48:23.079 of the off the air conversations, and help me make 902 00:48:23.159 --> 00:48:27.599 sure I get this right. Was before Mom went to 903 00:48:27.719 --> 00:48:30.719 the hospital, you've used the word de hoarding and stuff. 904 00:48:30.840 --> 00:48:35.519 Was Mom living in a hoarding situation in her house, yes, 905 00:48:36.440 --> 00:48:38.519 but was she living alone or was she living with 906 00:48:38.639 --> 00:48:39.800 this fiance person. 907 00:48:40.920 --> 00:48:41.840 She was living. 908 00:48:41.599 --> 00:48:46.239 Alone, but he was visiting her quite frequently. He has 909 00:48:46.480 --> 00:48:47.440 several properties. 910 00:48:47.960 --> 00:48:49.360 Okay, how old is your mom? 911 00:48:50.800 --> 00:48:51.840 She's now eighty three? 912 00:48:52.280 --> 00:48:55.480 Eighty three years old, living in a hoarding house and 913 00:48:55.679 --> 00:49:02.519 has a sometimes Beyonce that you've described as being you know, 914 00:49:03.599 --> 00:49:07.719 is wealthy the right term, that's her term. 915 00:49:08.079 --> 00:49:10.719 What's what's his? Have you met this guy? What's his 916 00:49:10.880 --> 00:49:12.039 investment in this whole time? 917 00:49:13.400 --> 00:49:20.199 I'm not quite sure that's the problem. He supposedly is 918 00:49:20.280 --> 00:49:24.880 a security guard for a church where they help a 919 00:49:24.960 --> 00:49:28.280 lot of people. And I'm with all of the things 920 00:49:28.320 --> 00:49:32.360 that we discovered with a guardo working on the home, 921 00:49:33.519 --> 00:49:38.679 we were baffled by. If he's able to help her, 922 00:49:38.960 --> 00:49:42.000 why wasn't he able to do the things before? The 923 00:49:42.519 --> 00:49:49.400 right and then and and it's it's just a very weird, 924 00:49:50.199 --> 00:49:52.039 very sick scenario. 925 00:49:52.480 --> 00:49:54.960 Are you concerned that this boyfriend is trying to take 926 00:49:55.000 --> 00:49:57.800 advantage of your mom and that she's an at risk adult? 927 00:50:00.119 --> 00:50:02.159 I feel like he's been doing it to all of us. 928 00:50:02.360 --> 00:50:05.559 But she's not an at risk adult. She's a willing participant. 929 00:50:05.960 --> 00:50:10.920 From the things that I found within the home. Tell 930 00:50:11.000 --> 00:50:18.760 me more about that, just by how she is so 931 00:50:19.039 --> 00:50:25.679 codependent on him. Ope, and she's currently staying with him. 932 00:50:26.039 --> 00:50:31.159 Since August thirty first or October thirty first, they both 933 00:50:31.239 --> 00:50:36.719 have been coming to the house trying to cause chaos. 934 00:50:37.000 --> 00:50:41.280 He came with her and they took the back door. 935 00:50:41.360 --> 00:50:46.360 Knob off. We have an infant in the house, sixty heat. 936 00:50:46.599 --> 00:50:49.119 Did you and your sister move in after your mom 937 00:50:49.159 --> 00:50:51.079 went to the hospital and you had this work done? 938 00:50:52.760 --> 00:50:56.280 My daughter, my whole family, Your whole family. 939 00:50:56.039 --> 00:50:58.679 Gave her own least my daughter, my son. 940 00:50:58.599 --> 00:51:01.800 In law, my granddaughter, myself. I'm fifty two years old. 941 00:51:03.159 --> 00:51:04.840 I used to work for them and brothers when they 942 00:51:04.880 --> 00:51:07.960 fought bankruptcy and New York Exchange stock exchange. It was 943 00:51:07.960 --> 00:51:11.360 a former mortgage line up theer, so like I have 944 00:51:11.719 --> 00:51:14.280 very skill of a high skill set of how to 945 00:51:14.719 --> 00:51:16.039 fix and flip a home. 946 00:51:16.239 --> 00:51:20.079 Sure, And but just so we're clear, you you weren't 947 00:51:20.119 --> 00:51:22.280 living there before she went to the hospital, and you 948 00:51:22.400 --> 00:51:26.480 and your whole family moved in after the work was done, 949 00:51:26.519 --> 00:51:29.400 and after they de hoarded the property and all that stuff. 950 00:51:29.519 --> 00:51:33.239 Is that right correct? And you said something about a lease. 951 00:51:33.320 --> 00:51:34.679 Did you sign a lease with mom. 952 00:51:35.920 --> 00:51:38.599 We provided her leases. We were going to help her 953 00:51:38.719 --> 00:51:43.320 pay for that. The whole job, that was the intention 954 00:51:43.679 --> 00:51:44.800 is to take care of her. 955 00:51:44.960 --> 00:51:49.119 Hey, what does that mean? We provided her leases? What 956 00:51:49.199 --> 00:51:49.719 does that mean? 957 00:51:49.800 --> 00:51:52.880 We gave her cop We gave her copies of leases. 958 00:51:53.000 --> 00:51:54.920 We told her we will help you pay for this. 959 00:51:55.239 --> 00:51:57.840 We're moving in to assist you and pay for the job. 960 00:51:58.079 --> 00:52:01.679 You basically drew up your only with your mom as 961 00:52:01.760 --> 00:52:04.760 the purported landlord and signed it and gave that to 962 00:52:04.840 --> 00:52:07.519 your mom, saying, look here, mom, here's a source of 963 00:52:07.639 --> 00:52:12.239 income that's going to help you pay for these repairs. Correct, 964 00:52:12.320 --> 00:52:14.679 But your mom didn't ask for the leases. Your mom 965 00:52:14.760 --> 00:52:17.199 didn't sign the leases. She's not really a party to 966 00:52:17.320 --> 00:52:20.719 these contracts. They were just put together to help she. 967 00:52:22.400 --> 00:52:26.039 She did sign the leases, okay, fully cognitive. She signed 968 00:52:26.039 --> 00:52:28.679 the leases and the power of attorneys. She was fully 969 00:52:28.840 --> 00:52:31.599 aware of what we were getting ready to do. I 970 00:52:31.679 --> 00:52:36.280 took seven days before we decided to after her major 971 00:52:36.360 --> 00:52:39.599 open heart surgery. I waited till she was off all 972 00:52:39.840 --> 00:52:46.639 machines and into a different position in order to be cognizative, 973 00:52:46.719 --> 00:52:49.480 in order to sign leases and power of attorneys. And 974 00:52:50.199 --> 00:52:55.320 we have witnesses hundreds of witnesses within the hospital. So 975 00:52:55.440 --> 00:52:57.840 she stayed in rehab for forty five days that we 976 00:52:57.960 --> 00:53:01.440 were rehabbing her home to bring her home. Also, I 977 00:53:01.559 --> 00:53:05.599 might mention that she also had an intention of rehabing 978 00:53:06.119 --> 00:53:10.000 and fixing her bathroom. She had a different company come 979 00:53:10.079 --> 00:53:12.039 in and give her a quote and asked me to 980 00:53:12.280 --> 00:53:16.880 negotiate her getting out of that contract. And I believe 981 00:53:16.960 --> 00:53:20.639 part of the reason why she is disputing that is 982 00:53:21.440 --> 00:53:24.400 disputing at Gardos is because she has to pay the 983 00:53:24.559 --> 00:53:27.039 legalities of the other contract of the bathroom that she 984 00:53:28.159 --> 00:53:31.000 entered in before she had her heart situation. Before she 985 00:53:32.000 --> 00:53:33.960 and we did not know about this until she had 986 00:53:34.000 --> 00:53:34.840 her heart situation. 987 00:53:35.960 --> 00:53:38.360 And so she's dug. 988 00:53:38.199 --> 00:53:41.920 Herself into a big legality and she's trying to make 989 00:53:42.000 --> 00:53:44.840 it look like that she is the victim, But she's 990 00:53:44.920 --> 00:53:48.960 the one that executes and goes through this, executes a 991 00:53:49.480 --> 00:53:52.679 contract and then goes through a buyer's remorse. And that's 992 00:53:52.760 --> 00:53:55.320 that mental illness. She has a history and a pattern 993 00:53:55.360 --> 00:53:57.079 of that, and I have documentation of that. 994 00:54:00.079 --> 00:54:02.960 When you talked about welcome to mental illness and stuff, 995 00:54:03.000 --> 00:54:04.639 what do you think your mom's suffering. 996 00:54:04.280 --> 00:54:11.440 From extreme narcissism, Well. 997 00:54:11.360 --> 00:54:15.079 That's not you mean like dementia or Alzheimer's, right, I'm 998 00:54:15.079 --> 00:54:16.199 a clinical diagnosis. 999 00:54:17.960 --> 00:54:20.280 I mean she might be at that point now because 1000 00:54:20.320 --> 00:54:25.840 she's in her eighties. But schizophrenia, bipolar personality, I know. 1001 00:54:26.000 --> 00:54:30.199 But narcissism is not really a qualifying diagnosis that would 1002 00:54:30.280 --> 00:54:31.880 let a court come in and say you need to 1003 00:54:31.920 --> 00:54:35.159 step in and take over your mom's finances here. You know, 1004 00:54:35.519 --> 00:54:37.760 I don't want to give you legal advice. I'm going 1005 00:54:37.800 --> 00:54:39.960 to turn it here in town, but that's not my 1006 00:54:40.159 --> 00:54:42.880 role here, and I don't want to do that. But 1007 00:54:43.559 --> 00:54:46.960 it seems to me that you're in a real pickle, 1008 00:54:47.000 --> 00:54:50.199 and I don't envy the situation you're in. You know, 1009 00:54:50.960 --> 00:54:54.039 I also think that Edgardo has got to pursue every 1010 00:54:54.119 --> 00:54:57.480 option that he can to protect his rights. And unfortunately, 1011 00:54:57.679 --> 00:55:01.599 absolutely you could get roped into that and and you know, 1012 00:55:01.719 --> 00:55:05.159 if for no other reason than just to preserve every 1013 00:55:05.239 --> 00:55:06.840 right that he has down the road. 1014 00:55:06.960 --> 00:55:08.840 But it sounds like. 1015 00:55:08.920 --> 00:55:11.599 She's trying to constructively evict you at the same time. 1016 00:55:13.079 --> 00:55:18.360 Yep, guys, just crazy. Yeah, doct do you have any 1017 00:55:18.400 --> 00:55:21.000 ideas on where to go with mom? 1018 00:55:21.440 --> 00:55:23.159 The only thing is, have you spoken to any of 1019 00:55:23.239 --> 00:55:26.880 our doctors about getting them to give you a clinical diagnosis. 1020 00:55:28.599 --> 00:55:31.079 Yeah, and he my, go just wait it out. 1021 00:55:32.960 --> 00:55:34.519 Okay, So basically. 1022 00:55:34.440 --> 00:55:37.360 They're not willing at this point to identify with a 1023 00:55:37.480 --> 00:55:42.599 specific disease. Okay, That's all I had, John, I thought 1024 00:55:42.639 --> 00:55:44.800 maybe that would be an avenue to pursue. 1025 00:55:45.440 --> 00:55:48.199 Yeah. I think you're I think you're right. 1026 00:55:48.320 --> 00:55:51.440 I mean, if if mom is you know, at worst, 1027 00:55:53.280 --> 00:55:57.440 you know, it has a personality defect that, you know, God, 1028 00:55:57.519 --> 00:56:00.679 I'd be I'd be gone a long time go, you know, 1029 00:56:02.199 --> 00:56:05.039 But it doesn't sound like she truly has a mental 1030 00:56:05.880 --> 00:56:08.960 you know, a mental illness diagnosis. And that's what it's 1031 00:56:09.000 --> 00:56:11.519 going to take as a doctor, thinking that somebody needs 1032 00:56:11.599 --> 00:56:15.840 to step in on her behalf to help manage your affairs. 1033 00:56:16.079 --> 00:56:20.199 And and unfortunately, it sounds like she is pretty able 1034 00:56:20.280 --> 00:56:25.079 to manage your affairs. Maybe not rightfully or or morally 1035 00:56:25.199 --> 00:56:28.000 and stuff, but she's she knows what she's doing and 1036 00:56:28.159 --> 00:56:32.079 and is going from there. I you know, you guys 1037 00:56:32.239 --> 00:56:34.480 just have a mess going on here, and I don't 1038 00:56:34.519 --> 00:56:37.679 know how it's going to play out. But my concern 1039 00:56:38.119 --> 00:56:40.920 is this guy from the church, I mean, that just 1040 00:56:41.039 --> 00:56:45.760 has all the hallmarks of somebody that would take advantage 1041 00:56:45.800 --> 00:56:50.480 of an older, you know person, and and and lead 1042 00:56:50.559 --> 00:56:53.199 them down this road of believing that they're the fiance 1043 00:56:53.480 --> 00:56:56.239 and they're the you know, you know, they're they're the 1044 00:56:56.440 --> 00:56:58.639 they're the guy that can help guide them through everything, 1045 00:56:58.760 --> 00:57:00.719 and and they gain trust and they end up taking 1046 00:57:00.760 --> 00:57:03.519 advantage of it. And so I certainly hope that your 1047 00:57:03.599 --> 00:57:06.159 mom is not in that situation and that that doesn't 1048 00:57:06.199 --> 00:57:09.679 come to pass. But man, that's the first thing that 1049 00:57:09.800 --> 00:57:12.000 I think of when I hear that circumstance. So I 1050 00:57:12.639 --> 00:57:15.519 wish you luck with that, and we're going to leave 1051 00:57:15.519 --> 00:57:17.360 it at that. But I really appreciate you calling in 1052 00:57:17.440 --> 00:57:20.039 the show today. I think that's been very eye opening 1053 00:57:20.159 --> 00:57:23.079 for all the listeners and I wish you the really 1054 00:57:23.119 --> 00:57:25.400 the best of luck with that, Joanna, thanks for calling. 1055 00:57:27.920 --> 00:57:31.880 All right, we are going to take a quick break 1056 00:57:31.960 --> 00:57:33.880 here and then we'll be right back. We've got a 1057 00:57:33.960 --> 00:57:36.519 number of calls stacked up here that we want to 1058 00:57:36.559 --> 00:57:40.119 get to, so all the Calders, Raylan, Amy, Paul, Joey, 1059 00:57:40.280 --> 00:57:41.239 you guys all hang on. 1060 00:57:41.400 --> 00:57:43.239 Will be getting to you in just a moment. 1061 00:57:48.920 --> 00:57:52.199 Go with a sure thing Denver's Best roofer Excel roofing 1062 00:57:52.280 --> 00:57:54.920 dot com. You don't pay a cent until you're content. 1063 00:57:58.320 --> 00:58:01.440 Time for an insurance check up free, no obligation. In comparison, 1064 00:58:01.639 --> 00:58:05.159 call Compass Insurance paying too much your coverage at dozens 1065 00:58:05.199 --> 00:58:07.920 of insurance companies find out now three oh three seven 1066 00:58:08.039 --> 00:58:10.840 seven to one help. You'll think you're his only customer 1067 00:58:10.880 --> 00:58:13.039 when you choose Frank durand the real estate Man dot 1068 00:58:13.159 --> 00:58:16.440 com to list your home with Remax Alliance three oh 1069 00:58:16.519 --> 00:58:23.440 three nine two zero sixteen twenty two. Hey Tom Martine here, 1070 00:58:23.519 --> 00:58:27.000 welcome to the show. Three O three seven one three 1071 00:58:27.119 --> 00:58:29.960 talk seven one three h five five. The studio is 1072 00:58:30.000 --> 00:58:32.440 still with us, the gang. You'll see me on the 1073 00:58:32.519 --> 00:58:35.840 corner here, and we're all here fighting for you. Let's 1074 00:58:35.880 --> 00:58:38.119 go right to the phones. Also, I have fixed at 1075 00:58:38.119 --> 00:58:40.199 twenty four to seven here, and I did something different. 1076 00:58:40.719 --> 00:58:44.480 I started gathering some emails and questions on home systems 1077 00:58:44.719 --> 00:58:49.239 HVAC which is heating and air, also water and drains, 1078 00:58:49.559 --> 00:58:51.920 you know, plumbing and drains and other stuff. And we'll 1079 00:58:51.960 --> 00:58:54.800 get to those questions. And I can do this either way, 1080 00:58:54.920 --> 00:59:03.960 Kachina and sues and uh Dragon. We can get at 1081 00:59:04.039 --> 00:59:06.079 him on the air and and keep him on hold 1082 00:59:06.159 --> 00:59:08.239 over there, or I can put him on Google Voice. 1083 00:59:08.480 --> 00:59:10.320 What would you prefer. At this point, I think you 1084 00:59:10.360 --> 00:59:11.039 guys should call it. 1085 00:59:11.719 --> 00:59:12.639 I'll send it to Kelly. 1086 00:59:12.679 --> 00:59:14.920 I have this phone number. Let's get him on standby. 1087 00:59:15.679 --> 00:59:18.679 Let's get him on standby, and then I'll be shooting 1088 00:59:18.800 --> 00:59:22.679 questions at him. And again, this is not jeopardy. He 1089 00:59:22.800 --> 00:59:26.360 doesn't have to know the answer. He can simply he 1090 00:59:26.480 --> 00:59:30.159 can simply find out the answer. Joey has a hot 1091 00:59:30.199 --> 00:59:33.519 tub issue. Joey, what the heck is going on? 1092 00:59:35.639 --> 00:59:35.719 Hi? 1093 00:59:35.880 --> 00:59:37.639 Tom? Can you hear me? Hi? 1094 00:59:37.800 --> 00:59:38.480 Tom, hear me? 1095 00:59:38.960 --> 00:59:40.519 I can hear you? What's happening? 1096 00:59:41.039 --> 00:59:41.440 Okay? 1097 00:59:41.559 --> 00:59:45.639 Great, very very long story short. I have a hot tub. 1098 00:59:45.920 --> 00:59:49.239 I've had it less than a year. It is under warranty, 1099 00:59:49.800 --> 00:59:51.360 and it was scheduled. 1100 00:59:50.960 --> 00:59:53.639 For Where'd you buy the hot tub? Where'd you buy it? 1101 00:59:53.719 --> 00:59:54.440 Where'd you buy it? 1102 00:59:55.840 --> 00:59:57.400 Colorado Springs hot Tubs? 1103 01:00:00.079 --> 01:00:03.239 Okay, and you've had it less than a year. What's 1104 01:00:03.280 --> 01:00:03.719 wrong with it? 1105 01:00:04.119 --> 01:00:04.280 Yes? 1106 01:00:04.440 --> 01:00:08.599 One, it's a manifold, a defective manifold. It's leaking. 1107 01:00:09.719 --> 01:00:10.000 Okay. 1108 01:00:10.039 --> 01:00:13.440 It's in an airbnb. When I purchased it, I went 1109 01:00:13.519 --> 01:00:15.760 in there looking for a hot tub for an Airbnb, 1110 01:00:16.360 --> 01:00:19.559 a no frills, kind of heavy duty hot tub, and 1111 01:00:19.920 --> 01:00:23.239 I worked directly with the owner, Dusty, he's the one 1112 01:00:23.280 --> 01:00:25.280 who sold me the unit. This is the unit, he 1113 01:00:25.440 --> 01:00:26.039 pointed me too. 1114 01:00:26.440 --> 01:00:27.599 How much did you pay for it? 1115 01:00:29.000 --> 01:00:29.880 Eleven thousand? 1116 01:00:32.159 --> 01:00:34.599 Okay, well, you know that's not unheard of if it's 1117 01:00:34.599 --> 01:00:36.480 a big one. I don't know when you say a 1118 01:00:36.559 --> 01:00:43.119 defective manifold. My obvious question is this, why is somebody 1119 01:00:43.199 --> 01:00:44.239 on my sheet here? 1120 01:00:44.320 --> 01:00:44.599 Okay? 1121 01:00:44.920 --> 01:00:50.199 My obvious question is why didn't they fix it? 1122 01:00:51.880 --> 01:00:55.039 Okay? So it is covered under warranty and they didn't 1123 01:00:55.039 --> 01:00:57.719 get the part. I was scheduled for repair January twentieth, 1124 01:00:58.480 --> 01:01:02.079 but because I left the once review for the or 1125 01:01:02.239 --> 01:01:05.239 quality hot tub it has. It's had a lot of 1126 01:01:05.360 --> 01:01:08.280 issues since I bought it, but little things that I 1127 01:01:08.360 --> 01:01:09.559 can still use a hot tub. 1128 01:01:09.760 --> 01:01:10.760 Yeah, so you know what? 1129 01:01:10.920 --> 01:01:14.039 Okay, So they didn't like that you left the one stary? 1130 01:01:14.119 --> 01:01:15.400 Did they refuse to fix it? 1131 01:01:17.119 --> 01:01:21.320 He canceled. I've been only dealing with the owner. He 1132 01:01:21.760 --> 01:01:25.800 canceled the service, so the part came in. I had 1133 01:01:25.840 --> 01:01:27.599 to wait for the party came in. I was scheduled 1134 01:01:27.599 --> 01:01:30.360 for the twentieth, Like I said, he canceled the service 1135 01:01:30.440 --> 01:01:33.039 and said they would not fix it unless I removed 1136 01:01:33.039 --> 01:01:36.800 the review. I then went and talked to the manufacturer. 1137 01:01:37.320 --> 01:01:39.960 They've been helping me. They've been very cool about it. 1138 01:01:40.480 --> 01:01:44.119 They talked to the owner, and the manufacturer confirmed Yep, 1139 01:01:44.159 --> 01:01:46.639 they're not going to fix it unless now. Not only 1140 01:01:46.760 --> 01:01:49.960 do I have to remove the review, he is requiring 1141 01:01:50.039 --> 01:01:53.239 that I sign a waiver stating I will not state 1142 01:01:53.360 --> 01:01:56.960 anything negative about their company on any social media. 1143 01:01:58.000 --> 01:02:00.920 So well, listen, I listened, hold on, hold on, Let 1144 01:02:00.960 --> 01:02:02.920 me weigh in on that. Let me weigh in on that. 1145 01:02:03.079 --> 01:02:03.599 I'm listening. 1146 01:02:03.880 --> 01:02:04.559 I don't like it. 1147 01:02:04.880 --> 01:02:07.760 I don't like it, but it's all up for negotiation. 1148 01:02:07.920 --> 01:02:10.800 There's no laws broken there. If you want to do it, 1149 01:02:11.480 --> 01:02:14.159 If they fix it to your satisfaction and you want 1150 01:02:14.199 --> 01:02:16.880 to agree to that, fine, I mean it's not going 1151 01:02:16.960 --> 01:02:19.519 to hold any weight if they don't fix it. So 1152 01:02:19.920 --> 01:02:21.880 I don't see any harm in that if they if 1153 01:02:21.880 --> 01:02:25.559 they ultimately come through. Maybe he felt you you posted 1154 01:02:25.599 --> 01:02:29.960 the review prematurely. I'm not going to debate your rights. 1155 01:02:30.239 --> 01:02:33.800 You have the absolute right to do it and to 1156 01:02:33.880 --> 01:02:37.840 get warranty service. But he can also refuse and then 1157 01:02:37.880 --> 01:02:40.719 you end up in court. So I think it's easier 1158 01:02:40.840 --> 01:02:42.000 to just negotiate it. 1159 01:02:45.679 --> 01:02:47.960 Well, So there is a little. 1160 01:02:47.800 --> 01:02:50.320 Bit more so I've been talking to the manufacturer. He 1161 01:02:50.440 --> 01:02:52.679 pointed me to the next company that could fix it. 1162 01:02:52.760 --> 01:02:56.079 They're in Denver. They okay, they're okay, sure, they're not 1163 01:02:56.159 --> 01:02:59.280 going to fix it. So I have no other choice. 1164 01:02:59.360 --> 01:03:03.480 This is the only company that can fix this warranty repair. Okay, 1165 01:03:03.559 --> 01:03:06.519 if I go, if I have somebody else fix it, 1166 01:03:06.599 --> 01:03:10.559 it will avoid my warranty. Okay, that's the issue. I 1167 01:03:10.679 --> 01:03:14.000 am forced to use this company to happen. 1168 01:03:14.119 --> 01:03:17.000 Let me ask you something, what tell me something? Tell 1169 01:03:17.039 --> 01:03:20.360 me something. If if they want to come through and 1170 01:03:20.440 --> 01:03:24.800 fix it, and they do fix it, what do you 1171 01:03:25.000 --> 01:03:28.480 have against putting up an accurate review? Saying at first 1172 01:03:28.519 --> 01:03:30.960 I was dissatisfied they came through, they did a good 1173 01:03:31.039 --> 01:03:33.800 job or whatever, or or just taking it down. What 1174 01:03:33.960 --> 01:03:34.800 is your issue with that? 1175 01:03:37.119 --> 01:03:39.920 Well, I don't like the coersion and extortion. There are 1176 01:03:40.480 --> 01:03:43.039 cusumer protection laws about that. 1177 01:03:43.320 --> 01:03:45.920 There is no there aren't no no and it is 1178 01:03:46.199 --> 01:03:48.800 there are no laws concerned. There are no laws concerning this. 1179 01:03:49.000 --> 01:03:51.400 You can you can, you can imagine all you want, 1180 01:03:51.440 --> 01:03:54.280 there aren't. Now listen, I don't like the coheresion either, 1181 01:03:54.800 --> 01:03:58.039 But in this case, I want to know why did 1182 01:03:58.079 --> 01:04:00.320 you put up the one story route? Were they ignoring 1183 01:04:00.400 --> 01:04:02.159 you before it or what what was happening? 1184 01:04:02.360 --> 01:04:05.480 No, No, my review was very simple. It's only a 1185 01:04:05.519 --> 01:04:08.440 few lines. It is simply what happened with the hot tubs, 1186 01:04:09.039 --> 01:04:11.679 of the things that broke along the way, and then 1187 01:04:11.800 --> 01:04:15.360 the the man. You know that it's leaking. It's less 1188 01:04:15.360 --> 01:04:16.000 than a year old. 1189 01:04:16.159 --> 01:04:18.639 It's a poor but it's not their fault. That was 1190 01:04:18.920 --> 01:04:24.199 all Springs hot tubs. They didn't manufacture it, right. 1191 01:04:24.320 --> 01:04:26.559 I just put up a review about the product that 1192 01:04:26.679 --> 01:04:29.400 they sold me. I actually gave them a five star 1193 01:04:29.559 --> 01:04:33.960 review for their service, but I gave those one. 1194 01:04:33.880 --> 01:04:34.719 Star for the product. 1195 01:04:34.760 --> 01:04:41.159 Joey, Joey, don't give in, don't negotiate, keep your review up, 1196 01:04:41.880 --> 01:04:44.280 and then you're not going to get service. You're going 1197 01:04:44.360 --> 01:04:47.079 to have to sue them for what's called specific performance. 1198 01:04:47.599 --> 01:04:50.920 John weigh in on this, wigh in on the practicality here, 1199 01:04:51.039 --> 01:04:52.800 John Fuller way in on a meal. 1200 01:04:53.440 --> 01:04:55.800 You know, we have these calls over and over again, 1201 01:04:55.920 --> 01:04:59.400 and we always, you know, wonder about the propriety of 1202 01:04:59.519 --> 01:05:03.000 leaving a really scorching review before you're done doing business 1203 01:05:03.079 --> 01:05:06.119 with the company, and it just never it just never 1204 01:05:06.280 --> 01:05:08.159 works out the way you want it to. You know, 1205 01:05:08.760 --> 01:05:10.880 if it was simply a matter of saying, these people 1206 01:05:11.039 --> 01:05:14.360 never call me back, period. And you left a scorching 1207 01:05:14.440 --> 01:05:18.079 review and they called you back and stuff, then you know, 1208 01:05:18.440 --> 01:05:19.719 maybe it's maybe it's. 1209 01:05:19.679 --> 01:05:22.599 Worth going in and removing the review and waiting un 1210 01:05:22.599 --> 01:05:23.119 till later on. 1211 01:05:23.280 --> 01:05:25.000 But here's what I want to ask you, John, I 1212 01:05:25.079 --> 01:05:27.800 want to ask you something. If she refused to do it, 1213 01:05:28.960 --> 01:05:34.159 she flatly refused, and if she totally just flatly refused 1214 01:05:34.679 --> 01:05:37.760 and they won't come out, there is a such thing 1215 01:05:37.840 --> 01:05:41.159 as specific performance under that warranty, right, I mean you 1216 01:05:41.559 --> 01:05:42.639 to take there are tons of money. 1217 01:05:42.760 --> 01:05:44.599 Yeah, you'd have to look at the contract and see 1218 01:05:44.639 --> 01:05:47.639 exactly what rights you have. I'm also concerned. I believe 1219 01:05:47.679 --> 01:05:51.159 that Magnuson Moss Act, you know, gives you the ability 1220 01:05:51.199 --> 01:05:54.480 to get you know, there's way you're not beholden to 1221 01:05:54.599 --> 01:05:57.480 one company only to do the warranty work. So I 1222 01:05:57.559 --> 01:05:59.519 don't know if she may not have some other rights 1223 01:05:59.559 --> 01:06:02.239 to look at a different company. But I mean at 1224 01:06:02.280 --> 01:06:04.800 some point that maybe what she has to do is 1225 01:06:04.880 --> 01:06:07.760 to get her hot to fix by somebody, and then 1226 01:06:08.000 --> 01:06:10.159 you know, she suffered the damages, that she could go 1227 01:06:10.280 --> 01:06:13.840 after the original company for specific performance is hard. 1228 01:06:14.039 --> 01:06:16.159 I mean, it's really hard to make somebody. 1229 01:06:17.360 --> 01:06:20.519 Why I'm telling her it's it's not worth it. It's 1230 01:06:20.880 --> 01:06:22.599 just not worth it. 1231 01:06:22.679 --> 01:06:23.679 I think, catch Tom. 1232 01:06:24.000 --> 01:06:26.559 If she, if she signs that document says I won't 1233 01:06:26.599 --> 01:06:29.559 do you know, get it done, and then if it's done, 1234 01:06:30.039 --> 01:06:35.000 she puts a factual review on some website, can they 1235 01:06:35.079 --> 01:06:37.039 go after hard because I thought that as long as 1236 01:06:37.320 --> 01:06:39.480 what you're saying is true, that's a uh. 1237 01:06:39.840 --> 01:06:43.440 Anybody can go look at anybody. Anybody can go after 1238 01:06:43.559 --> 01:06:47.599 anybody for anything. Okay, that is not the practical answer. 1239 01:06:48.039 --> 01:06:50.760 The practical answer is why the hell do you have 1240 01:06:50.920 --> 01:06:53.440 to be so stubborn? Don't let him give it a 1241 01:06:53.519 --> 01:06:55.960 little catch him. You don't want to give it in, 1242 01:06:56.079 --> 01:06:58.800 don't give in. Go to court, go with John. How 1243 01:06:58.880 --> 01:07:01.239 much will a specific Horman's loss food cost her? 1244 01:07:02.039 --> 01:07:03.840 Well, if you're paying an attorney by the hour, it 1245 01:07:03.920 --> 01:07:07.360 could easily be ten to fifteen grand by the time 1246 01:07:07.400 --> 01:07:07.840 you get. 1247 01:07:07.679 --> 01:07:08.599 A cor Go to Mark. 1248 01:07:08.639 --> 01:07:10.519 And by the way, you're not going to get attorney's fees. 1249 01:07:10.559 --> 01:07:19.119 I'm Tom Martino more coming up. Go with a sure 1250 01:07:19.199 --> 01:07:22.639 thing Denver's Best roofer Excel roofing dot com. You don't 1251 01:07:22.639 --> 01:07:28.679 pay a cent until you're contenth time for an insurance 1252 01:07:28.760 --> 01:07:32.440 check up free, no obligation. In comparison, call Compass Insurance 1253 01:07:32.639 --> 01:07:35.639 paying too much your coverage at dozens of insurance companies 1254 01:07:35.719 --> 01:07:37.760 find out now three oh three, seven to seven to 1255 01:07:37.800 --> 01:07:40.559 one help. You'll think you're his only customer when you 1256 01:07:40.679 --> 01:07:43.079 choose Frank durand the real estate Man dot com to 1257 01:07:43.199 --> 01:07:46.360 list your home with Remax Alliance three oh three nine 1258 01:07:46.400 --> 01:07:51.199 two zero sixteen twenty two. Hi Tom Martino here and 1259 01:07:51.239 --> 01:07:51.880 welcome to the show. 1260 01:07:51.920 --> 01:07:52.119 Listen. 1261 01:07:52.159 --> 01:07:54.360 I want to go to Raylan real quick here, waterpros 1262 01:07:54.400 --> 01:07:57.400 dot net the best water systems, the lowest prices anywhere, 1263 01:07:57.480 --> 01:07:59.639 and I mean it. You can get a system for 1264 01:07:59.679 --> 01:08:01.760 around thirty five hundred bucks the whole shooting match. You 1265 01:08:01.800 --> 01:08:05.199 can get drinking water at the kitchen sink for eleven 1266 01:08:05.280 --> 01:08:08.559 hundred dollars. Triple filter, reverse osmosis. They're wonderful people. Three 1267 01:08:08.599 --> 01:08:10.800 oh three eight six two five five five four Raylan, 1268 01:08:11.199 --> 01:08:13.239 stay tuned by the way from Fixing twenty four to seven. 1269 01:08:13.480 --> 01:08:16.800 I can't believe how many inquiries we have, including Genies 1270 01:08:16.840 --> 01:08:20.079 about HVAC sizing. I want to get her on, so Genie, 1271 01:08:20.159 --> 01:08:23.159 hang on there, Raylan, I was working with you I 1272 01:08:23.640 --> 01:08:26.239 got you contacted me through next door and as I 1273 01:08:26.359 --> 01:08:29.840 remember the twenty twenty one Buick Vision, they were giving 1274 01:08:29.920 --> 01:08:32.640 you a loaner, and I said, ride with them a 1275 01:08:32.720 --> 01:08:35.319 while and see as long as you're not being charged 1276 01:08:35.359 --> 01:08:37.800 for the loaner and they're trying to fix it, you're 1277 01:08:37.880 --> 01:08:41.279 not putting mileage on your loan on your car, just 1278 01:08:41.439 --> 01:08:44.000 ride with them. Where does it stand right now, Raylan? 1279 01:08:44.920 --> 01:08:47.720 Well, this morning I received a call Fromanta by saying 1280 01:08:47.840 --> 01:08:52.760 that my credit card declined, and I said, what why 1281 01:08:52.880 --> 01:08:53.800 did you get my time? 1282 01:08:53.880 --> 01:08:54.800 Did you get my Democrat? 1283 01:08:54.840 --> 01:08:56.800 And they said to the paperwork, But. 1284 01:08:57.239 --> 01:08:59.880 I said, all the wait, wait, wait, wait, wait, Raylan, 1285 01:09:00.119 --> 01:09:05.479 Hold on, Raylan, I thought they were paying for your 1286 01:09:05.560 --> 01:09:06.159 loaner car. 1287 01:09:07.520 --> 01:09:10.359 They were, but apparently they stopped in nine man of rears. 1288 01:09:10.439 --> 01:09:12.560 Are four hundred and twelve dollars so far? 1289 01:09:13.079 --> 01:09:17.279 Okay, hold on, Raylan. Next question, you're let me back 1290 01:09:17.359 --> 01:09:23.680 up your twenty twenty one buick Envision was under warranty, right. 1291 01:09:24.720 --> 01:09:26.399 Yes, sirs? Third thousand miles? 1292 01:09:27.119 --> 01:09:31.520 And why why? As I remember it, they told you 1293 01:09:31.760 --> 01:09:34.319 you could drive it if you wanted to while waiting 1294 01:09:34.439 --> 01:09:35.199 for a part. 1295 01:09:35.359 --> 01:09:37.359 Is that right, yes, sir? 1296 01:09:37.520 --> 01:09:41.079 But as I've been reading on the internet that part 1297 01:09:41.159 --> 01:09:43.840 could have stopped my vehicle at any time while I 1298 01:09:44.000 --> 01:09:45.840 was driving and cutt me a major ex. 1299 01:09:45.880 --> 01:09:48.920 Right, go with a sure thing Denver's best roofer Excel 1300 01:09:49.039 --> 01:09:51.640 Roofing dot com. You don't pay a cent until your 1301 01:09:51.680 --> 01:09:57.920 content wait time for an insurance check up free, no obligation. 1302 01:09:57.960 --> 01:10:01.800 In comparison, call Compass Insurance paying too much your coverage 1303 01:10:01.840 --> 01:10:04.479 at dozens of insurance companies find out now three all 1304 01:10:04.520 --> 01:10:06.960 three seven seven to one help. You'll think you're his 1305 01:10:07.159 --> 01:10:09.760 only customer when you choose Frank durand the real estate 1306 01:10:09.840 --> 01:10:13.039 Man dot com to list your home with Remax Alliance 1307 01:10:13.319 --> 01:10:15.760 three oh three nine two zero sixteen twenty two. 1308 01:10:21.079 --> 01:10:25.439 Ridd news need advice? 1309 01:10:25.560 --> 01:10:30.479 Who you don't have? Run in just as fast as 1310 01:10:30.560 --> 01:10:31.000 we can. 1311 01:10:31.800 --> 01:10:37.920 Shooter's gonna help come MANX is the Troubleshooter Show. 1312 01:10:38.560 --> 01:10:44.319 No Tom Martine, Hey Tom Martino here, Welcome to the show. 1313 01:10:44.800 --> 01:10:47.760 Three O three seven one three talk seven one three 1314 01:10:48.239 --> 01:10:52.840 eight two five five. You are in the best show ever. 1315 01:10:53.760 --> 01:10:58.279 Why because we solve problems, we answer questions, we take complaints. 1316 01:10:58.479 --> 01:11:01.199 We make your life a little easier With the whole team. 1317 01:11:02.119 --> 01:11:05.239 The whole team, including John Fuller, our attorney at law, 1318 01:11:05.279 --> 01:11:08.199 who is our bench strength. He fills in when we 1319 01:11:08.319 --> 01:11:11.159 need him. And then we have Major Mark Mouth Major, 1320 01:11:11.359 --> 01:11:14.279 Major Mark Major, and he is on his way home 1321 01:11:14.399 --> 01:11:19.000 from the inauguration. And then we have all of our deputies. 1322 01:11:19.039 --> 01:11:24.239 They're wonderful and uh so, right now, Jeanie, I'm not Genie. 1323 01:11:24.239 --> 01:11:26.800 I'm sorry, Raylan. She just doesn't trust her in vision. 1324 01:11:27.079 --> 01:11:30.840 It needs a transmission shifter real quick. Here they say, 1325 01:11:31.960 --> 01:11:34.359 as we left this problem, I said, ride it, just 1326 01:11:35.439 --> 01:11:38.279 use the loaner and wait for the part. But you said, 1327 01:11:38.279 --> 01:11:41.000 they stop paying for the loaner. And here's what they claim. 1328 01:11:41.359 --> 01:11:45.399 You can drive your car. It's not dangerous, it's not 1329 01:11:45.560 --> 01:11:48.399 a safety hazard, and they don't want to keep paying 1330 01:11:48.439 --> 01:11:51.439 for the loaner. So here's what I need to know, Raylan. 1331 01:11:52.279 --> 01:11:54.600 You said it needs a shifter. Is that right? 1332 01:11:54.720 --> 01:11:57.000 A shifter shift? 1333 01:11:57.359 --> 01:12:00.399 What do you mean by I do you do you mean? 1334 01:12:00.920 --> 01:12:01.760 Do you mean a. 1335 01:12:02.000 --> 01:12:07.399 Module that control? Uh huh, Raylan, Raylan, just answer my 1336 01:12:08.720 --> 01:12:13.680 Raylan answer. I'm asking a specific question. Is it a 1337 01:12:14.000 --> 01:12:16.680 the literal shifter that you put your hand on and 1338 01:12:16.840 --> 01:12:19.920 move or is it something like a control module? 1339 01:12:21.680 --> 01:12:21.920 You know? 1340 01:12:22.079 --> 01:12:26.319 They the way they identify it was a module transmission 1341 01:12:26.479 --> 01:12:27.560 to theion. 1342 01:12:27.720 --> 01:12:29.920 That's what it is. It's a TCM. Okay, got it, 1343 01:12:30.039 --> 01:12:32.560 Thank you? All right? Can we get Kevin on again 1344 01:12:32.600 --> 01:12:34.720 and see if that is nationally back ordered on a 1345 01:12:34.760 --> 01:12:37.479 twenty twenty one view a convension. Also, I'm gonna have 1346 01:12:37.640 --> 01:12:39.760 Deputy D call over there to them. 1347 01:12:41.600 --> 01:12:44.520 God, there's something else that Raylan told us that, which 1348 01:12:44.640 --> 01:12:49.439 is her debit card was declined at Enterprise. So it 1349 01:12:49.600 --> 01:12:52.640 sounds like she's been paying for Enterprise all along, Raylan? 1350 01:12:52.720 --> 01:12:55.479 Is that you know, here's what I think happened. Maybe maybe, 1351 01:12:55.800 --> 01:12:58.439 but I think they've been paying and then recently refused 1352 01:12:58.479 --> 01:13:00.840 and she was the backup guarantee. That's what I think. 1353 01:13:00.960 --> 01:13:04.840 But Raylan, if you're only four hundred dollars behind, that's 1354 01:13:04.960 --> 01:13:08.159 doesn't represent a big period of time. How much do 1355 01:13:08.279 --> 01:13:10.359 they say, four hundred dollars is for a month, a 1356 01:13:10.439 --> 01:13:15.239 week or what I think a week? Yeah, so they 1357 01:13:15.359 --> 01:13:18.000 have been paying, She's had this for months. 1358 01:13:18.159 --> 01:13:21.000 They just recently stopped and apparently just now. 1359 01:13:21.000 --> 01:13:23.039 All right, I'm gonna have Deputy D look at I'm 1360 01:13:23.039 --> 01:13:26.880 gonna have Deputy D Raylan, Raylan, we want to help you. 1361 01:13:27.000 --> 01:13:29.560 Hang on, Deputy deal be calling you. I promise I'm 1362 01:13:29.600 --> 01:13:32.479 not trying to shut you down. I know your concerns. Well, 1363 01:13:32.520 --> 01:13:35.159 we have to figure out. And I'm gonna ask Kevin 1364 01:13:35.199 --> 01:13:38.119 Caulkin if this is a safety issue or not. Okay, 1365 01:13:38.720 --> 01:13:41.560 because if it's not, Raylan, We're not We're gonna have 1366 01:13:41.600 --> 01:13:44.920 a tough time making an argument. You can't use your car, Okay. 1367 01:13:45.119 --> 01:13:47.359 I'm not saying you have to. Let's find out. I'm 1368 01:13:47.439 --> 01:13:49.840 Tom Martine More. I mean, I mean, let's go to 1369 01:13:49.920 --> 01:13:53.920 the next call and we have fixed my home dot 1370 01:13:54.000 --> 01:13:57.079 com with us. I have Hannah over here. Good buddy, 1371 01:13:57.560 --> 01:14:00.399 and Hannah, thanks for being here. I got some questions 1372 01:14:00.439 --> 01:14:02.560 I've been saving up and I want to know if 1373 01:14:02.600 --> 01:14:04.159 you guys are ready. First, I want to take the 1374 01:14:04.239 --> 01:14:12.840 caller on the line. Genie. Jeanie, are you there, I'm here, Jeanie. Okay, Genie, 1375 01:14:13.039 --> 01:14:15.159 you are the one. You are the one that had 1376 01:14:15.159 --> 01:14:18.199 a question about sizing your furnace in AC Is that 1377 01:14:18.359 --> 01:14:25.199 right correct? And from everything I could find out, and 1378 01:14:25.439 --> 01:14:28.680 I looked up some stuff and checked with my experts, 1379 01:14:29.800 --> 01:14:32.800 you needed about what was called a three tons system. 1380 01:14:34.840 --> 01:14:38.239 Now here's what I want to ask our expert. Is 1381 01:14:38.319 --> 01:14:41.000 it going to be Adam Adam, are you there? 1382 01:14:43.039 --> 01:14:43.640 It's Logan. 1383 01:14:46.880 --> 01:14:49.239 Adam is going to be there. Logan is just hanging 1384 01:14:49.279 --> 01:14:51.319 on the phone for Adam, and he's going to get 1385 01:14:51.359 --> 01:14:53.439 Adam when we need him. So tell me when Adam 1386 01:14:53.520 --> 01:14:59.119 is available. Okay, I'm available. Now, I'm gonna okay Adam, Hey, Adam, 1387 01:14:59.479 --> 01:14:59.920 are you there? 1388 01:15:00.880 --> 01:15:01.039 Yeah? 1389 01:15:01.079 --> 01:15:01.439 How's it going? 1390 01:15:01.479 --> 01:15:01.680 Guys? 1391 01:15:02.800 --> 01:15:03.119 All right? 1392 01:15:03.239 --> 01:15:06.479 Man, listen. So, from what I could find out, she 1393 01:15:06.560 --> 01:15:08.880 has a sixteen hundred and fifty four square foot one 1394 01:15:08.920 --> 01:15:12.520 story ranch flat roof two point five inch foam insulation 1395 01:15:13.039 --> 01:15:17.000 walls have about sixteen what do you call it in 1396 01:15:17.239 --> 01:15:18.880 density wool rock? 1397 01:15:19.479 --> 01:15:20.520 Sixteen? What do they call it? 1398 01:15:20.640 --> 01:15:26.079 Sixteen? Yeah, that's right, sixteen are so I get it? Okay, 1399 01:15:26.239 --> 01:15:29.039 I get it? Say it again? Our value? Okay? Sixteen. 1400 01:15:29.479 --> 01:15:33.640 And she has a new double pane windows. And from 1401 01:15:33.680 --> 01:15:37.600 what I can find out, it would take about in 1402 01:15:37.840 --> 01:15:43.760 sizing in heating and air. First, let's talk about sizing. 1403 01:15:44.960 --> 01:15:48.079 From what I can find out, she's going to need 1404 01:15:48.199 --> 01:15:55.880 about she's gonna need about a furnace size of about 1405 01:15:56.000 --> 01:16:01.239 forty nine or fifty thousand BTU and an AC size 1406 01:16:01.239 --> 01:16:04.640 of about three tons. Now, what I want to know 1407 01:16:04.800 --> 01:16:09.119 is this, how is that I mean, I don't want 1408 01:16:09.159 --> 01:16:12.119 to go through the math or the formula, but is 1409 01:16:12.159 --> 01:16:13.960 there any benefit to putting in bigger? 1410 01:16:16.800 --> 01:16:22.119 So just to backtrack just a little bit, it's great 1411 01:16:22.199 --> 01:16:25.000 enough you try to size equipment based on the size 1412 01:16:25.000 --> 01:16:28.520 of the house, but that's relatively irrelevant based on the 1413 01:16:28.600 --> 01:16:30.960 size of the duct work. Because yeah, it's great we 1414 01:16:31.079 --> 01:16:32.880 put in a pump that pumps one hundred gallons of 1415 01:16:32.880 --> 01:16:34.720 water per minute, But if we only have a hose 1416 01:16:34.760 --> 01:16:36.079 that can handle fifty. 1417 01:16:36.640 --> 01:16:37.359 What does that matter? 1418 01:16:37.840 --> 01:16:41.720 So we need rising equipment based on duct work, the 1419 01:16:42.000 --> 01:16:44.680 r value, the insulation, all that stuff is great to 1420 01:16:44.760 --> 01:16:48.520 know because that's that that correlates to heat loss, right, 1421 01:16:49.920 --> 01:16:52.000 But we need to know the size of the duct work, 1422 01:16:52.239 --> 01:16:55.119 and then based on the duct work we can appropriately 1423 01:16:55.159 --> 01:16:56.199 size the piece of equipment. 1424 01:16:58.439 --> 01:17:00.920 Okay, because it's useful to put in one that the 1425 01:17:01.039 --> 01:17:03.720 ducks can't handle, and some of the older homes might 1426 01:17:03.800 --> 01:17:05.279 have smaller duct work. Is that right? 1427 01:17:06.119 --> 01:17:06.319 Yeah? 1428 01:17:08.039 --> 01:17:10.399 Is there anything you can do to retrofit duct work 1429 01:17:10.479 --> 01:17:12.199 or is that just too cost prohibitive? 1430 01:17:15.239 --> 01:17:20.079 Anything is possible, tom, but yeah, you know, with enough 1431 01:17:20.159 --> 01:17:23.119 money something, Yeah, there are some things that can be done, 1432 01:17:23.279 --> 01:17:27.000 like turning veins, dampeners, yeah. 1433 01:17:27.199 --> 01:17:27.760 Stuff like that. 1434 01:17:27.920 --> 01:17:29.479 So there are things vans be done. 1435 01:17:30.079 --> 01:17:32.439 Yeah, exactly like you can you can get booster. 1436 01:17:32.640 --> 01:17:33.640 Next question, vans. 1437 01:17:35.199 --> 01:17:39.279 Next question. When you have a certain tonnage of AC 1438 01:17:39.479 --> 01:17:43.239 and certain bet you of furnaces are are they matched? 1439 01:17:43.640 --> 01:17:47.039 In other words, you're not going to have a giant 1440 01:17:47.119 --> 01:17:49.560 AC in a smaller furnace or a smaller or a 1441 01:17:49.680 --> 01:17:52.640 larger furnace and a smaller AC. They're kind of matched. 1442 01:17:52.760 --> 01:17:53.239 Is that right? 1443 01:17:55.279 --> 01:17:55.479 Yes? 1444 01:17:57.800 --> 01:18:03.399 Okay, Now, then what I don't understand, and as I 1445 01:18:03.560 --> 01:18:11.000 remember this, Genie, didn't they also repurpose your repurpose your 1446 01:18:11.239 --> 01:18:12.680 swamp cooler duct. 1447 01:18:14.319 --> 01:18:20.359 The swamp ducks in the ceiling are now considered calder returns. 1448 01:18:21.720 --> 01:18:24.840 According to that, Adam, I'd never heard of anything. I've 1449 01:18:24.960 --> 01:18:29.720 never heard of anything more screwed up. They literally repurposed 1450 01:18:30.439 --> 01:18:34.640 the ceiling duct work that was used for a swamp cooler. 1451 01:18:35.520 --> 01:18:39.399 And is this ceiling duct work in your attic, Genie. 1452 01:18:39.479 --> 01:18:40.720 No, it's a slat roof. 1453 01:18:42.560 --> 01:18:45.920 So where is the duct work? Literally? Can you see 1454 01:18:45.960 --> 01:18:47.399 it when you look up in your house? 1455 01:18:50.159 --> 01:18:53.159 Yeah? I can take the vents down and look right 1456 01:18:53.319 --> 01:18:53.680 through it. 1457 01:18:55.279 --> 01:18:59.359 Okay, So the ductwork is literally exposed on your ceiling 1458 01:18:59.479 --> 01:18:59.880 is that right? 1459 01:19:01.159 --> 01:19:07.199 No, the vents are camping, the venting, they're flushed to 1460 01:19:07.359 --> 01:19:08.760 the the ceiling. 1461 01:19:10.520 --> 01:19:13.520 Okay. So then even though you have a flat roof, 1462 01:19:14.279 --> 01:19:17.840 there has to be room in that flat roof between 1463 01:19:17.920 --> 01:19:24.720 your ceiling and the outside for the duct work. Correct, okay. 1464 01:19:24.960 --> 01:19:28.920 And they cut off the swamp cooler, and now they're 1465 01:19:29.039 --> 01:19:32.800 using that duct work to return air to the furnace. 1466 01:19:33.039 --> 01:19:33.520 Is that right? 1467 01:19:35.039 --> 01:19:38.720 The swamp cooler remains on the roof because it's a 1468 01:19:38.920 --> 01:19:42.319 farm roof, and they blew the farm up along the 1469 01:19:42.520 --> 01:19:46.920 planum on the four sides of the swamp cooler. I 1470 01:19:46.960 --> 01:19:51.199 would not let them remove the swamp cooler away because 1471 01:19:51.199 --> 01:19:54.079 they did not want water coming between the. 1472 01:19:54.239 --> 01:19:59.199 Farn Okay, left, But the duct work, the ductwork is 1473 01:19:59.279 --> 01:20:01.800 no longer be being used by the swamp cooler. Is 1474 01:20:01.840 --> 01:20:02.359 that correct? 1475 01:20:03.319 --> 01:20:03.760 Correct? 1476 01:20:05.199 --> 01:20:08.760 Okay? Now, Adam, I've never heard of such a thing 1477 01:20:08.920 --> 01:20:14.159 of having ceiling duct work for return air. Shouldn't return 1478 01:20:14.239 --> 01:20:15.880 air be at the bottom of the room. 1479 01:20:17.560 --> 01:20:21.119 Not necessarily. First thing I got to ask is, so 1480 01:20:21.439 --> 01:20:23.840 if you have a flat roof and you have no attic, 1481 01:20:24.520 --> 01:20:25.479 where is your furnace. 1482 01:20:26.680 --> 01:20:31.000 The furnace is in the hall closet towards the rear 1483 01:20:31.079 --> 01:20:32.119 of the building where the. 1484 01:20:32.199 --> 01:20:33.239 Three bedrooms are. 1485 01:20:34.359 --> 01:20:35.159 Got it, thank you? 1486 01:20:37.039 --> 01:20:38.720 So ideally right in the. 1487 01:20:38.840 --> 01:20:42.479 Floor, Adam, the duct work for the heat is in 1488 01:20:42.680 --> 01:20:43.199 the floor. 1489 01:20:44.159 --> 01:20:47.319 Yes, he's got it. So they have a closet furnace, 1490 01:20:47.399 --> 01:20:50.960 they have ductwork in the floor and ceiling return air. 1491 01:20:51.399 --> 01:20:55.199 And you're telling me that you've heard of high returns 1492 01:20:55.239 --> 01:20:58.159 as opposed to low returns in. 1493 01:20:58.239 --> 01:20:58.960 A perfect world. 1494 01:20:58.960 --> 01:21:06.640 Do you want both? I've always I've always thought, Adam, Adam, 1495 01:21:06.720 --> 01:21:08.880 correct me if I'm wrong. I've always thought you want 1496 01:21:09.000 --> 01:21:12.760 return air at the bottom of the room and then 1497 01:21:13.279 --> 01:21:16.560 the supply air. I don't know, I don't know what 1498 01:21:16.600 --> 01:21:20.119 the hell I'm talking about. So return air is the 1499 01:21:20.239 --> 01:21:22.680 return air is the air that's going back to the 1500 01:21:22.800 --> 01:21:29.520 furnace or the ac to be recirculated, right, correct, So 1501 01:21:29.960 --> 01:21:31.520 expound on that. Where do you want it? 1502 01:21:32.800 --> 01:21:33.119 Adam? 1503 01:21:35.560 --> 01:21:37.800 Yeah, So let's let's just let me explain real quick 1504 01:21:37.840 --> 01:21:38.399 how that works. 1505 01:21:38.479 --> 01:21:38.560 Right. 1506 01:21:38.720 --> 01:21:41.960 So heat rises good, right, So towards the ceiling, the 1507 01:21:42.039 --> 01:21:43.720 air is going to be warmer, where on the ground 1508 01:21:43.720 --> 01:21:46.279 it's going to be colder. If you want an equal 1509 01:21:46.560 --> 01:21:49.680 temperature throughout your home, you want to be pulling the 1510 01:21:49.800 --> 01:21:51.960 hot air from up top and then the cool air 1511 01:21:52.039 --> 01:21:54.159 from down below so that you can have an equalized 1512 01:21:54.199 --> 01:21:56.720 temperature throughout the home, so that you're not dealing with 1513 01:21:58.039 --> 01:22:00.920 you know, up at six feet where your head is, 1514 01:22:01.359 --> 01:22:05.359 it's super warm and down at your feeling it's twenty 1515 01:22:05.439 --> 01:22:09.239 degrees difference. Right, you want to be circulating air and 1516 01:22:09.479 --> 01:22:11.960 equalize the air temperature jop the home. If you're only 1517 01:22:12.039 --> 01:22:14.159 pulling from the bottom, the heat is just going to 1518 01:22:14.279 --> 01:22:15.760 keep okay, up on the top. 1519 01:22:15.920 --> 01:22:18.600 I get it. That's good, Okay, I didn't know that. 1520 01:22:18.960 --> 01:22:23.920 So now, so her main issue right now, I think, Geenie, 1521 01:22:24.479 --> 01:22:26.520 you say it's pretty noisy, Is that right? 1522 01:22:27.960 --> 01:22:28.159 Yes? 1523 01:22:28.239 --> 01:22:35.399 They had a bedroom. There's a uh shower stall, toilet. 1524 01:22:36.359 --> 01:22:41.840 Next to that is a changing vanity room and closets 1525 01:22:42.720 --> 01:22:46.920 that has one air ducked in the toilet area and 1526 01:22:47.079 --> 01:22:53.239 a cold air return in the changing section. You step 1527 01:22:53.359 --> 01:22:57.800 into the bedroom, there's a swamp cooler vent right over 1528 01:22:58.079 --> 01:23:03.560 the doorway, and there's two four events for heating. There's 1529 01:23:03.680 --> 01:23:08.800 five vents total in that room. That is the noisiest room. 1530 01:23:10.239 --> 01:23:12.920 Of course, that's my beat. 1531 01:23:13.199 --> 01:23:16.520 Sometimes I don't think. I don't think you can. I 1532 01:23:16.600 --> 01:23:19.279 don't know. They might have oversized it. They might. There's 1533 01:23:19.319 --> 01:23:21.399 so many things that could be done. Here's going to 1534 01:23:21.439 --> 01:23:24.520 be the problem. You just had this system installed when 1535 01:23:26.039 --> 01:23:30.760 Monday the thirteen, and did they put a four ton 1536 01:23:30.920 --> 01:23:31.960 AC in that place? 1537 01:23:33.079 --> 01:23:36.079 Yes, they did, with a three and a half choil 1538 01:23:36.840 --> 01:23:41.720 for the AC underneath it. And they did not finish 1539 01:23:41.920 --> 01:23:46.279 putting the condenser in because I stopped them. They were 1540 01:23:46.319 --> 01:23:49.640 going to put the condenser in the day after on Tuesday. 1541 01:23:50.520 --> 01:23:53.159 I said, no, you're not. You put in a four 1542 01:23:53.359 --> 01:23:57.640 ton furnace. And the proposal is all equipment will be 1543 01:23:57.800 --> 01:23:58.600 three and a half. 1544 01:24:00.520 --> 01:24:03.079 And what about the furnace. What size is your furnace 1545 01:24:04.279 --> 01:24:09.960 four ton? Well, no, it's not. Your furnace is measured 1546 01:24:10.000 --> 01:24:10.840 by bt US. 1547 01:24:12.359 --> 01:24:14.399 Well the furnace, Adam's going a question for you. 1548 01:24:14.600 --> 01:24:17.000 Hold on, I really want to get to one topic 1549 01:24:17.039 --> 01:24:19.760 before we hop to another. Hold on a second. You 1550 01:24:19.960 --> 01:24:22.079 need to get this system analyzed. But here's the problem. 1551 01:24:22.119 --> 01:24:25.880 How much was the entire entire estimate for this HVAC system? 1552 01:24:27.359 --> 01:24:30.000 Hold your head, I'm seventy four hundred. 1553 01:24:31.439 --> 01:24:33.199 That's not a lot of money. That's not a lot 1554 01:24:33.239 --> 01:24:33.720 of money at. 1555 01:24:33.680 --> 01:24:34.560 All that price. 1556 01:24:35.399 --> 01:24:37.680 I'll let everybody else well this quote. 1557 01:24:39.079 --> 01:24:42.399 Yeah, but here's the thing. What good is seventy four 1558 01:24:42.560 --> 01:24:45.520 hundred for a half asked half price if it's not 1559 01:24:45.680 --> 01:24:47.319 done right? Hold on, I got to take a break. 1560 01:24:47.399 --> 01:24:50.199 I got to take a break. Hold on, I'm Tom Martinez. 1561 01:24:50.199 --> 01:24:56.960 We're gonna come back with more right after this. Go 1562 01:24:57.159 --> 01:25:00.720 with a sure thing Denver's Best Roofer Excel dot com. 1563 01:25:00.920 --> 01:25:06.600 You don't pay a cent until you're content. Time for 1564 01:25:06.680 --> 01:25:09.840 an insurance check up free, no obligation. In comparison, call 1565 01:25:09.960 --> 01:25:13.239 Compass Insurance paying too much your coverage at dozens of 1566 01:25:13.319 --> 01:25:15.960 insurance companies find out now three all three seven to 1567 01:25:16.039 --> 01:25:16.479 seven to one. 1568 01:25:16.640 --> 01:25:16.840 Help. 1569 01:25:17.039 --> 01:25:19.680 You'll think you're his only customer when you choose Frank 1570 01:25:19.760 --> 01:25:22.159 durand the real estate Man dot com to list your 1571 01:25:22.239 --> 01:25:25.359 home with Remax Alliance three oh three nine two zero 1572 01:25:25.479 --> 01:25:31.800 sixteen twenty two. Hi Tom Martino, you're a troubleshooter three 1573 01:25:31.840 --> 01:25:33.760 oh three seven. Once you talk, I'm gonna go back 1574 01:25:33.800 --> 01:25:38.159 and forth to this HVAC thing. But right now, Adam 1575 01:25:39.279 --> 01:25:43.279 Hannah wanted to ask, is this part of the free 1576 01:25:43.359 --> 01:25:46.359 second opinion from fix It? I know it's a you 1577 01:25:46.560 --> 01:25:49.479 do free second opinions if someone has told you need something, 1578 01:25:50.760 --> 01:25:54.439 but after they're already sold something, I know how you 1579 01:25:54.560 --> 01:25:57.600 guys operate just like all the other good companies. You're 1580 01:25:57.640 --> 01:26:00.000 not gonna try to work with a screwed up system 1581 01:26:00.239 --> 01:26:03.199 because you're gonna own it, right, I mean, be honest here, 1582 01:26:03.239 --> 01:26:04.600 what would you do if you looked at it and 1583 01:26:04.680 --> 01:26:05.560 it's all screwed up? 1584 01:26:07.840 --> 01:26:09.840 We'd probably end up having to start from scratch. 1585 01:26:11.640 --> 01:26:14.119 Yeah, and would you even reuse the equipment? 1586 01:26:16.399 --> 01:26:16.439 No? 1587 01:26:18.560 --> 01:26:23.560 Yeah, So this woman, it doesn't sound like it doesn't 1588 01:26:23.600 --> 01:26:25.359 sound like they did it the right way. But I'm 1589 01:26:25.399 --> 01:26:27.600 not sure if they did or not. But you can 1590 01:26:27.680 --> 01:26:33.319 at least give her an opinion, right happily? Okay? Would 1591 01:26:33.359 --> 01:26:34.640 that be a free second opinion? 1592 01:26:35.960 --> 01:26:36.880 Yes, that is correct. 1593 01:26:38.520 --> 01:26:40.880 Okay, Geenie, we're gonna hook you up for that. Really, 1594 01:26:41.000 --> 01:26:44.079 it's silly to keep going without knowing what the problem is. 1595 01:26:44.439 --> 01:26:47.520 And listen, I'm sure if there's a simple fix here 1596 01:26:47.600 --> 01:26:51.079 or there, they might make a recommendation. But please understand, 1597 01:26:51.159 --> 01:26:53.640 no matter who you call, no matter who you call, 1598 01:26:54.319 --> 01:26:58.239 very few people will work with a previously in solved 1599 01:26:58.319 --> 01:27:00.479 system because. 1600 01:27:00.079 --> 01:27:01.439 They own it. 1601 01:27:01.720 --> 01:27:04.199 When they do that, anyone else who wants a free 1602 01:27:04.279 --> 01:27:08.279 second opinion fixmihome dot com or seven to zero five 1603 01:27:08.359 --> 01:27:11.720 two six thirty nine, thirty nine, Kevin Caulkin. I had 1604 01:27:11.760 --> 01:27:14.399 a question for one of my listeners who I've been 1605 01:27:14.479 --> 01:27:19.399 working with, Raylan, who had this twenty twenty one envision. Hey, keV, 1606 01:27:19.680 --> 01:27:25.319 Hey is this TCM on a twenty twenty one buick 1607 01:27:25.359 --> 01:27:28.199 in vision? I think I may have asked you this 1608 01:27:28.800 --> 01:27:30.359 is that nationally back ordered? 1609 01:27:30.399 --> 01:27:33.840 Do you know a lot of them are yeah, yeah, 1610 01:27:33.880 --> 01:27:36.359 you get okay, I can verify it. But yeah, we're 1611 01:27:36.399 --> 01:27:37.119 having trouble with a. 1612 01:27:37.159 --> 01:27:37.640 Lot of them. 1613 01:27:37.840 --> 01:27:41.000 Yes, I'm gonna have Deputy D call you after he 1614 01:27:41.079 --> 01:27:42.680 talks to her. He's trying to work with her. But 1615 01:27:43.119 --> 01:27:47.000 here's what I want to know. Is it a safety item? 1616 01:27:47.119 --> 01:27:49.680 She said? They say, look, we don't want to pay 1617 01:27:49.760 --> 01:27:52.640 for a loaner because she can drive her car, and 1618 01:27:52.800 --> 01:27:55.840 she says, no, I can be stuck or stranded. Well, 1619 01:27:56.039 --> 01:27:58.680 tell me about it. What would a TCM do that 1620 01:27:58.840 --> 01:27:59.920 could make her stranded? 1621 01:28:01.600 --> 01:28:03.199 It could do a number of things. I mean, it 1622 01:28:03.279 --> 01:28:06.279 could be as it maybe it won't shift, maybe it'll 1623 01:28:06.359 --> 01:28:10.560 shift erratically. I mean it'll run the whole gambit to 1624 01:28:11.000 --> 01:28:13.079 even just put a check engine line on and affect 1625 01:28:13.119 --> 01:28:15.880 it no other way. So it's it's kind of put. 1626 01:28:15.720 --> 01:28:19.960 It screw her up, though not put it strand her somewhere. 1627 01:28:21.520 --> 01:28:23.920 Any car can strand you anywhere at any time. I mean, 1628 01:28:24.000 --> 01:28:26.960 it's but it just depends on the fault. But I 1629 01:28:27.399 --> 01:28:31.319 have not really seen a TCM shut the transmission down completely, 1630 01:28:31.960 --> 01:28:33.000 you know, just out of the blue. 1631 01:28:33.239 --> 01:28:35.079 You know what I would do, and I'm going to 1632 01:28:35.119 --> 01:28:38.000 ask Deputy D to do this. Maybe what we do 1633 01:28:39.720 --> 01:28:42.880 is have her get her car, with the understanding that 1634 01:28:43.000 --> 01:28:45.640 if she stranded, they would come get the car. 1635 01:28:46.279 --> 01:28:46.399 Oh. 1636 01:28:46.439 --> 01:28:51.359 Absolutely, yeah, yeah, see I speak exactly. 1637 01:28:52.960 --> 01:28:54.960 I think I need to speak with a servicing dealer 1638 01:28:55.159 --> 01:28:57.199 just to get a really good understanding of what the 1639 01:28:57.640 --> 01:29:02.600 issue is. She keeps saying shifter, we're saying TCM. Now, 1640 01:29:02.720 --> 01:29:05.680 then she's then she said a transmission module. That's what 1641 01:29:05.840 --> 01:29:08.159 she said. Yeah, she did say that. Yeah, So I'd 1642 01:29:08.239 --> 01:29:10.680 like to speak with them first, and I'd also like 1643 01:29:10.760 --> 01:29:12.800 to resolve the issue of whether or not they were 1644 01:29:12.800 --> 01:29:14.319 even obligated to provide a loaner. 1645 01:29:14.399 --> 01:29:17.239 No, they're not, that's what I thought. They're not. Technically 1646 01:29:17.319 --> 01:29:20.199 they're not. But all over the country this is happening 1647 01:29:20.319 --> 01:29:23.840 right keV. Where people are their cars are down for 1648 01:29:23.960 --> 01:29:24.560 six months? 1649 01:29:25.479 --> 01:29:28.079 Yes, some are not even drivable down for six months 1650 01:29:28.079 --> 01:29:28.920 and they don't get loan of them. 1651 01:29:29.159 --> 01:29:29.359 Yeah. 1652 01:29:31.479 --> 01:29:33.640 Yeah, I'll follow up on this. 1653 01:29:34.880 --> 01:29:36.560 I think my first step is going to be speaking 1654 01:29:36.680 --> 01:29:39.359 to speak with the dealer. Then I'll call Kevin and 1655 01:29:39.520 --> 01:29:41.600 then we'll come up with this some kind of a 1656 01:29:41.680 --> 01:29:42.439 resolution to this. 1657 01:29:42.840 --> 01:29:43.079 Thanks. 1658 01:29:43.159 --> 01:29:45.199 Kevin shared an auto tech dot com three oh three, 1659 01:29:45.279 --> 01:29:49.760 four five, five, seventy two forty two that shared an 1660 01:29:49.800 --> 01:29:54.960 auto tech dot com. Okay, Amy, what's going on? 1661 01:29:57.560 --> 01:30:00.720 I am having a lot of problems with myself phone carrier. 1662 01:30:02.319 --> 01:30:04.439 I what was them about? 1663 01:30:04.600 --> 01:30:08.840 Probably about eight months ago and bought a phone, and 1664 01:30:09.000 --> 01:30:14.039 then about six months ago in October, the cell phone tower, 1665 01:30:14.840 --> 01:30:18.079 one of their cell phone towers went out, so I 1666 01:30:18.239 --> 01:30:20.039 lost all my pictures, I lost my data. 1667 01:30:20.960 --> 01:30:24.680 I wasn't told wait wait wait, no, no, no, a 1668 01:30:24.760 --> 01:30:25.800 cell tower going out. 1669 01:30:25.880 --> 01:30:26.640 That doesn't make sense. 1670 01:30:26.680 --> 01:30:30.960 No this, No, you're at sus. You were taking the 1671 01:30:31.000 --> 01:30:35.000 words right out of my mouth, Amy, having bad service 1672 01:30:35.279 --> 01:30:39.720 or even no service would not affect the cloud or 1673 01:30:40.359 --> 01:30:43.880 the card in your phone or the memory. So I 1674 01:30:44.000 --> 01:30:49.520 don't understand how you equated poor service or a downed 1675 01:30:50.119 --> 01:30:55.039 cellular tower with lost data. Tell me who made that 1676 01:30:55.159 --> 01:30:55.960 connection for you? 1677 01:30:57.079 --> 01:30:57.279 Well? 1678 01:30:57.479 --> 01:31:01.359 Actually, so my phone went completely white, and I couldn't 1679 01:31:01.640 --> 01:31:05.239 I couldn't get you any service. So I went into 1680 01:31:05.319 --> 01:31:06.840 the phone store and she. 1681 01:31:07.000 --> 01:31:10.399 Said, okay, you're just gonna have to buy another phone. 1682 01:31:11.039 --> 01:31:12.479 And I thought it was me and I was like, what, 1683 01:31:12.760 --> 01:31:15.560 you know, I didn't do anything to my phone, and 1684 01:31:15.720 --> 01:31:19.680 then so I bought another phone. Well, after I bought 1685 01:31:19.720 --> 01:31:21.720 the phone, I went to pay my next bill and 1686 01:31:21.840 --> 01:31:24.640 she said, oh, by the way, our towers went out 1687 01:31:24.680 --> 01:31:27.640 that day. So there was a cell phone tower that 1688 01:31:27.720 --> 01:31:29.279 went out that day. A lot of people had to 1689 01:31:29.319 --> 01:31:31.680 buy a new phone. And I was like, oh, well, 1690 01:31:31.760 --> 01:31:34.560 that would have been nice to be told that, because 1691 01:31:34.600 --> 01:31:35.479 I don't know if I would have. 1692 01:31:35.520 --> 01:31:39.039 Bought well that listen, of course not, you would have 1693 01:31:39.159 --> 01:31:41.640 not needed a new phone. They used it to sell 1694 01:31:41.640 --> 01:31:44.920 you a new phone. You have two issues here. Listen carefully, Okay, 1695 01:31:45.640 --> 01:31:50.000 you have two issues. One is whether you needed the 1696 01:31:50.039 --> 01:31:53.600 phone or not. But the other issue is that's when 1697 01:31:53.640 --> 01:31:56.279 you lost your dat is when they transferred you to 1698 01:31:56.359 --> 01:32:00.840 a new phone. So yeah, with that particular cricket service, 1699 01:32:01.680 --> 01:32:05.319 is your data stored on the SIM card, in the 1700 01:32:05.439 --> 01:32:07.319 memory of the phone, or in the cloud? 1701 01:32:07.399 --> 01:32:07.720 Do you know. 1702 01:32:09.239 --> 01:32:11.439 It's stored in the memory of the phone. I believe 1703 01:32:11.520 --> 01:32:14.439 I have a flip phone I had to get because 1704 01:32:14.479 --> 01:32:20.439 of a stalker situation. So yeahh wait a minute, you. 1705 01:32:20.560 --> 01:32:27.479 Had to get a flip phone because of a stalker. Yeah, yeah, 1706 01:32:27.880 --> 01:32:30.800 so how did that flip home? I'm curious, how did 1707 01:32:30.880 --> 01:32:34.039 the flip phone help you? Because it had less I 1708 01:32:34.079 --> 01:32:36.359 don't know. Was it not hackable or what? What do 1709 01:32:36.439 --> 01:32:36.800 you mean? 1710 01:32:37.720 --> 01:32:40.600 Yeah, they're they're more, they're harder to hack. And I 1711 01:32:40.600 --> 01:32:43.600 wouldn't access the Internet on there. There's a weight. There 1712 01:32:43.640 --> 01:32:46.279 would be a way to access the Internet through my 1713 01:32:47.279 --> 01:32:49.840 through my end, but I felt like it would be safer. 1714 01:32:49.880 --> 01:32:51.159 I was told, oh, I get it. 1715 01:32:51.600 --> 01:32:54.520 So you had a pretty much you got as low 1716 01:32:54.640 --> 01:32:56.000 tech of a phone as you could get. 1717 01:32:56.600 --> 01:32:59.920 Yeah, way too low tech. So and then you know 1718 01:33:00.199 --> 01:33:05.239 my new phone. Yeah, I used for a couple of months, 1719 01:33:06.000 --> 01:33:08.840 but I'm unemployed and I needed to change carriers. So 1720 01:33:08.920 --> 01:33:11.920 I called Consumer Cellular. I said I need to I'm 1721 01:33:12.000 --> 01:33:16.920 on a different plan through through a family member, and 1722 01:33:17.479 --> 01:33:19.640 so I got set up with them. Well, when I 1723 01:33:19.760 --> 01:33:23.039 called Cricket, I said, I need you to unlock my phone, 1724 01:33:24.479 --> 01:33:27.000 and they said, oh, we can't. You have to have 1725 01:33:27.239 --> 01:33:28.760 that phone for six months. 1726 01:33:31.000 --> 01:33:32.880 Great, and I was very. 1727 01:33:35.520 --> 01:33:36.000 I'm sorry. 1728 01:33:36.359 --> 01:33:39.600 Yeah, that's because when they give you a phone or 1729 01:33:39.800 --> 01:33:42.760 upgrade you, you commit to a certain amount of time 1730 01:33:42.840 --> 01:33:47.880 so they can repay themselves for that. Oh yeah, Now 1731 01:33:48.000 --> 01:33:49.720 here's what I want to know. It is, so are 1732 01:33:49.800 --> 01:33:52.800 you still hold on? Are you still with Cricket or 1733 01:33:53.239 --> 01:33:55.800 are you with Consumer Cellular? No? 1734 01:33:55.960 --> 01:33:59.079 I went with Consumer Cellular. But now I can't, you know, 1735 01:33:59.199 --> 01:34:01.399 put the new SIM card in the phone because the 1736 01:34:01.560 --> 01:34:02.479 phone is locked. 1737 01:34:05.079 --> 01:34:06.319 Well what when I was locked? 1738 01:34:08.000 --> 01:34:09.840 The flip phone that I got through Cricket? 1739 01:34:12.319 --> 01:34:15.640 Okay, because it's the second phone, the first phone, or 1740 01:34:15.720 --> 01:34:18.960 the second Cricket phone, the second Cricket the one that 1741 01:34:19.079 --> 01:34:25.680 does work. Okay, So the second Cricket phone, did it 1742 01:34:25.800 --> 01:34:28.039 have your data on it? The second one? 1743 01:34:28.960 --> 01:34:31.640 No, it didn't have any of my pictures or anything. 1744 01:34:32.479 --> 01:34:33.800 No, So I did your. 1745 01:34:33.720 --> 01:34:35.279 First Cricket phone have it? 1746 01:34:36.119 --> 01:34:36.319 Yeah? 1747 01:34:38.319 --> 01:34:40.800 Well where okay? Hold on? Then then you don't need 1748 01:34:40.920 --> 01:34:44.079 to transfer anything from the second Cricket phone, the first 1749 01:34:44.199 --> 01:34:48.199 Cricket phone. Where were your pictures stored on the SIM card? 1750 01:34:49.439 --> 01:34:52.279 No, they were stored in the phone. They don't store 1751 01:34:52.359 --> 01:34:54.800 those on the SIM card. That's what I was told. 1752 01:34:55.199 --> 01:34:58.239 Okay, So is there a way to take the first 1753 01:34:58.359 --> 01:35:01.640 cricket phone and transfer your pictures. 1754 01:35:02.760 --> 01:35:05.520 No, they're gone because of the cell phone tower. The 1755 01:35:05.920 --> 01:35:07.359 phone just went completely white. 1756 01:35:07.439 --> 01:35:09.920 So no, no, they're not gone because of the cell 1757 01:35:10.000 --> 01:35:13.399 phone tower. Dear, they're not gone. If they were in 1758 01:35:13.560 --> 01:35:16.720 that first phone, they're still in that first phone. 1759 01:35:16.920 --> 01:35:19.640 Does the first phone turn on anymore or do you still. 1760 01:35:19.560 --> 01:35:20.600 Just get the white screen? 1761 01:35:21.399 --> 01:35:21.640 Yeah? 1762 01:35:21.800 --> 01:35:23.960 No, it doesn't turn on anymore. I just got the 1763 01:35:24.239 --> 01:35:25.960 I get the white screen when I turn it on. 1764 01:35:26.800 --> 01:35:29.479 Okay, I think that's our answer, even if that's what happened. 1765 01:35:30.159 --> 01:35:33.439 The phone broke and so did its memory. That's where 1766 01:35:33.479 --> 01:35:36.399 your pictures are. No one's to blame for it. It 1767 01:35:36.640 --> 01:35:39.479 just happened. But what is your issue right now? We 1768 01:35:39.520 --> 01:35:41.199 can help you with I need to ask you that, 1769 01:35:41.359 --> 01:35:43.079 and we want to try to help you. Right after this, 1770 01:35:49.479 --> 01:35:52.720 go with a sure thing Denver's Best roofer Excel roofing 1771 01:35:52.840 --> 01:35:55.439 dot com. You don't pay a cent until you're content. 1772 01:35:58.840 --> 01:36:02.000 Time for an insurance check free, no obligation. In comparison, 1773 01:36:02.159 --> 01:36:05.680 call compass insurance paying too much your coverage at dozens 1774 01:36:05.720 --> 01:36:08.439 of insurance companies find out now three all three seven 1775 01:36:08.560 --> 01:36:11.359 seven to one help You'll think you're his only customer. 1776 01:36:11.399 --> 01:36:13.600 When you choose Frank durand the real estate Man dot 1777 01:36:13.680 --> 01:36:17.000 com to list your home with Remax Alliance three all 1778 01:36:17.039 --> 01:36:27.119 three nine two zero sixteen twenty two. Hey Tom Martino, 1779 01:36:28.239 --> 01:36:32.560 your troubleshooter three oh three seven one three talk three 1780 01:36:32.640 --> 01:36:36.439 oh three seven one three eight two five five. Brian 1781 01:36:36.479 --> 01:36:38.319 Burns is with us. Brian, I have a couple questions 1782 01:36:38.399 --> 01:36:40.359 for you, man, Thank you for being here. You're with 1783 01:36:40.439 --> 01:36:43.800 Compass Insurance Group, home of the free insurance checkup always, 1784 01:36:44.359 --> 01:36:46.920 and I mean that an honest to god checkup where 1785 01:36:46.920 --> 01:36:48.439 they're gonna tell you what they think they can do 1786 01:36:48.560 --> 01:36:54.119 for you, do for you on coverage and whether or 1787 01:36:54.159 --> 01:36:55.920 not you need to switch or you have a great deal. 1788 01:36:56.039 --> 01:36:59.520 They really will be honest with you. And that's the 1789 01:36:59.600 --> 01:37:03.479 Insurance Health Center dot com three h three nine ninety 1790 01:37:03.479 --> 01:37:05.439 six nine thousand. I want to ask you a few 1791 01:37:05.520 --> 01:37:09.560 questions here, Brian. Somebody wants to know the Clue Report. 1792 01:37:10.279 --> 01:37:13.560 How does Clue Report get information? Clue Report is like 1793 01:37:13.720 --> 01:37:18.840 a credit service now, excuse me, credit reporting. In other words, 1794 01:37:19.199 --> 01:37:21.479 you know how people go to credit reporting agencies to 1795 01:37:21.520 --> 01:37:24.840 find out your credit. Well, Clue is where people go 1796 01:37:24.960 --> 01:37:28.439 to find out your claim history. Who reports to Cluebrian. 1797 01:37:28.720 --> 01:37:29.760 The insurance companies. 1798 01:37:31.399 --> 01:37:34.319 Okay, so they keep a central database and does that 1799 01:37:34.560 --> 01:37:38.479 sometimes show up people who are continually putting in claims 1800 01:37:38.520 --> 01:37:39.640 and they get a low score. 1801 01:37:40.039 --> 01:37:43.319 Is that kind of thing you're thinking, There's two different 1802 01:37:43.399 --> 01:37:47.439 things that we're referring to here. The CLUE report would 1803 01:37:47.479 --> 01:37:51.680 be the actual losses. So the Comprehensive Loss Underwriting Exchange 1804 01:37:51.800 --> 01:37:55.520 is what that abbreviation is for CLUE, and that's going 1805 01:37:55.600 --> 01:37:57.560 to be So the claims. 1806 01:37:57.159 --> 01:37:58.840 Don't have anything to do with a score. 1807 01:37:59.359 --> 01:38:02.000 It's just a matter of, oh, he's got two claims. 1808 01:38:02.079 --> 01:38:05.600 This insurance company doesn't take two losses in the last 1809 01:38:05.680 --> 01:38:08.079 five years. That only take one loss that kind of thing. 1810 01:38:08.159 --> 01:38:12.439 It's not a score. The score is the insurance score, 1811 01:38:12.600 --> 01:38:16.319 and that is heavily based off of credit. But it's 1812 01:38:16.399 --> 01:38:19.399 all internalized for these different insurance carriers. In other words, 1813 01:38:19.479 --> 01:38:22.000 I don't see a score when I'm rating it. I 1814 01:38:22.159 --> 01:38:23.960 just probably would be able to tell they don't have 1815 01:38:24.000 --> 01:38:27.800 a great insurance score because the price is high for 1816 01:38:28.159 --> 01:38:30.880 no other reason. So I'm thinking, oh, it must be 1817 01:38:30.960 --> 01:38:32.359 a credit based issue. 1818 01:38:34.039 --> 01:38:38.239 So someone wants to know this. They want to know 1819 01:38:39.079 --> 01:38:45.600 if you have price higher claims or lower claims. Does 1820 01:38:45.680 --> 01:38:49.000 that affect the clue report like the amount of the claim. 1821 01:38:50.600 --> 01:38:55.319 No, it doesn't. So you know here and I know 1822 01:38:55.439 --> 01:38:56.920 I'm not trying to be wishy wash you with you. 1823 01:38:57.319 --> 01:38:59.840 The fact of the matter is if there are losses, 1824 01:39:00.079 --> 01:39:02.000 and that's what the clue report's going to show. If 1825 01:39:02.000 --> 01:39:06.600 there is losses on your property, it will show whatever 1826 01:39:06.680 --> 01:39:09.800 there is. So if there is some carriers, even couent, 1827 01:39:09.920 --> 01:39:12.000 if you have a zero pay loss, in other words, 1828 01:39:12.039 --> 01:39:14.920 the fact that you have a loss still is underwritten against. 1829 01:39:15.000 --> 01:39:17.520 If you have two losses, no matter what. With a 1830 01:39:17.600 --> 01:39:20.159 lot of carriers, now you're you're blocked out in the 1831 01:39:20.239 --> 01:39:22.600 last five years. They won't even offer a quote, so 1832 01:39:23.439 --> 01:39:26.479 it doesn't really matter. Now I'm going to hedge that 1833 01:39:26.640 --> 01:39:28.760 by telling you, let's say you're dealing with a carrier 1834 01:39:28.840 --> 01:39:33.560 that isn't quite so black and white. With that, then 1835 01:39:34.079 --> 01:39:35.439 you have underwriters that you. 1836 01:39:35.880 --> 01:39:36.439 Can talk to. 1837 01:39:36.840 --> 01:39:39.239 And if you had a loss that was you know, 1838 01:39:39.800 --> 01:39:43.319 fifteen hundred box and it was easily explained, it was 1839 01:39:43.560 --> 01:39:47.520 you know, let's say, you know whatever, a small leak 1840 01:39:47.760 --> 01:39:51.359 underneath the sink and it was easily cleaned up, no 1841 01:39:51.520 --> 01:39:55.479 major damage, professionally fixed whatever you want to say, whatever 1842 01:39:55.560 --> 01:39:58.960 the details are, that makes a difference versus if they 1843 01:39:59.159 --> 01:40:02.319 had a seven many five thousand bar water loss, because 1844 01:40:02.439 --> 01:40:04.319 the thought would be there. 1845 01:40:04.319 --> 01:40:07.520 Could be continually, you know, continual. 1846 01:40:07.079 --> 01:40:11.319 Problems with mold or something else. So it matters if 1847 01:40:11.359 --> 01:40:14.800 you're dealing with a company that will underwrite and talk 1848 01:40:14.880 --> 01:40:18.119 to you about it. But this is just if there's 1849 01:40:18.119 --> 01:40:21.079 a loss, there's a loss, all right. 1850 01:40:21.319 --> 01:40:24.000 Now, hold on Compass Insurance Group. I have a question 1851 01:40:24.159 --> 01:40:27.800 concerning covering stuff, and hang on for that because I 1852 01:40:27.880 --> 01:40:30.359 really need to come back to that. And Amy, I 1853 01:40:30.520 --> 01:40:32.880 haven't forgotten about your cricket issue. We're going to come 1854 01:40:32.880 --> 01:40:34.600 back to you to find out what do you need 1855 01:40:34.720 --> 01:40:42.680 right now today, Right after this, go with a sure 1856 01:40:42.760 --> 01:40:46.199 thing Denver's Best roofer Excel Roofing dot com. You don't 1857 01:40:46.199 --> 01:40:52.239 pay a cent until you're content. Time for an insurance 1858 01:40:52.319 --> 01:40:56.439 checkup free, no obligation. In comparison, call Compass Insurance paying 1859 01:40:56.479 --> 01:40:59.520 too much your coverage at dozens of insurance companies find 1860 01:40:59.520 --> 01:41:01.840 out now three oh three, seven seven to one help. 1861 01:41:02.039 --> 01:41:04.680 You'll think you're his only customer When you choose Frank 1862 01:41:04.760 --> 01:41:07.159 durand the real estate Man dot com to list your 1863 01:41:07.239 --> 01:41:10.359 home with Remax Alliance three all three nine two zero 1864 01:41:10.479 --> 01:41:20.199 sixteen twenty two. Hi Tom Martino here three O three 1865 01:41:20.439 --> 01:41:22.680 seven one three talks seven one three eight two five 1866 01:41:22.840 --> 01:41:26.159 five Paul, you have an issue with a car purchase. 1867 01:41:26.279 --> 01:41:26.800 What's going on? 1868 01:41:26.960 --> 01:41:29.039 Man hey? 1869 01:41:29.159 --> 01:41:32.960 Brother? So, so about six months ago, I bought a 1870 01:41:33.000 --> 01:41:36.640 twenty fourteen CADILLACUS r X from a dealership it's called 1871 01:41:36.680 --> 01:41:42.119 Hucci's Auto Sales in Inglewood, and unfortunately a bottom line 1872 01:41:42.199 --> 01:41:43.119 it's wait, it's. 1873 01:41:43.000 --> 01:41:48.560 Called hucis what could go wrong? Did you buy Hoochie's? 1874 01:41:50.720 --> 01:41:51.840 Yeah, it was a family who. 1875 01:41:54.880 --> 01:41:55.720 How are you spelling that? 1876 01:41:55.880 --> 01:41:56.039 Man? 1877 01:41:57.760 --> 01:42:02.920 Hhrophees? 1878 01:42:03.079 --> 01:42:05.520 Got it? Okay? And what happened? 1879 01:42:06.920 --> 01:42:09.800 So unfortunately, about a month ago the transmission went out. 1880 01:42:10.319 --> 01:42:12.840 So I have this stupid warranty because you know they 1881 01:42:12.880 --> 01:42:15.479 always I'm nineteen years old at my first car, just 1882 01:42:15.720 --> 01:42:18.560 just got an apartment, got custody of a six sixteen 1883 01:42:18.640 --> 01:42:20.880 year old, and I needed, you know, reliable transfer. 1884 01:42:20.960 --> 01:42:24.159 All right, So so you you bought wait wait, wait, 1885 01:42:24.760 --> 01:42:27.199 you bought it six months ago and the transmission went. 1886 01:42:27.119 --> 01:42:31.000 Out, Yes, and then the engine just went out as well? 1887 01:42:32.039 --> 01:42:35.159 Well, how many miles on it? How many miles on it? 1888 01:42:36.760 --> 01:42:39.159 I got it with eighty seven thousand, and it had 1889 01:42:39.199 --> 01:42:43.039 one hundred and one when the engine went out and 1890 01:42:43.199 --> 01:42:43.840 the trans. 1891 01:42:43.680 --> 01:42:46.000 Okay, but listen, I want to I want to let me, 1892 01:42:46.319 --> 01:42:49.239 let me just rush right to it, Paul. Let me 1893 01:42:49.279 --> 01:42:52.319 give you the sad news. First, they don't owe you anything. Man, 1894 01:42:52.439 --> 01:42:56.199 you buy a used car, anything can happen unless listen 1895 01:42:56.279 --> 01:43:00.960 to the unless, because when I say this, everyone says, oh, yeah, 1896 01:43:01.000 --> 01:43:05.279 I was defrauded. Unless you were defrauded. That means they 1897 01:43:05.399 --> 01:43:09.359 knew of a defect and lied to you about it 1898 01:43:10.039 --> 01:43:11.399 or covered it up. 1899 01:43:13.840 --> 01:43:14.239 Type of thing. 1900 01:43:15.319 --> 01:43:20.039 A warranty, and I do have a warranty. So unfortunately 1901 01:43:20.079 --> 01:43:23.279 they're asking me to pay fourteen hundred dollars out of pocket. 1902 01:43:23.319 --> 01:43:25.479 And I've gone back and forth with the leadership kind 1903 01:43:25.479 --> 01:43:26.840 of about you know, hey, you guys, no way to 1904 01:43:27.000 --> 01:43:27.600 call Paul. 1905 01:43:27.920 --> 01:43:30.720 Paul, you have a warranty. What does that mean? What 1906 01:43:30.880 --> 01:43:32.720 does that mean? Tell me about the warranty. 1907 01:43:33.920 --> 01:43:37.880 So the full coverage warranty, the insurance is called like 1908 01:43:38.520 --> 01:43:40.640 it's something Dino go. 1909 01:43:40.760 --> 01:43:44.319 With a sure thing Denver's Best Roofer, Excel roofing dot com. 1910 01:43:44.520 --> 01:43:50.239 You don't pay a cent until you're content. Time for 1911 01:43:50.279 --> 01:43:53.439 an insurance check up free no obligation. In comparison, call 1912 01:43:53.600 --> 01:43:56.840 Compass Insurance paying too much your coverage at dozens of 1913 01:43:56.920 --> 01:43:59.560 insurance companies find out now three all three seven to 1914 01:43:59.600 --> 01:44:02.720 seven help. You'll think you're his only customer when you 1915 01:44:02.800 --> 01:44:05.239 choose Frank durand the real estate man dot Com to 1916 01:44:05.359 --> 01:44:08.520 list your home with Remax Alliance three all three nine 1917 01:44:08.560 --> 01:44:10.199 two zero sixteen twenty two. 1918 01:44:17.560 --> 01:44:23.800 D News. Need that so you don't have come running 1919 01:44:24.039 --> 01:44:25.479 just as fast as we can. 1920 01:44:26.720 --> 01:44:29.439 Shooter's gonna help come Man. 1921 01:44:30.199 --> 01:44:32.319 Dix is the Troubleshooter Show. 1922 01:44:33.000 --> 01:44:39.159 Now Tom Martino, Hey, Tom Martino here, Welcome to the show. 1923 01:44:39.279 --> 01:44:42.479 Three O three seven one three talk three all three 1924 01:44:42.640 --> 01:44:45.800 seven one three A two five five Always here to 1925 01:44:45.880 --> 01:44:48.960 help you solve problems, answer questions, say complaints, make your 1926 01:44:49.000 --> 01:44:51.520 life a little easier each and every day. I have 1927 01:44:51.640 --> 01:44:53.880 fixed at twenty four to seven in the house by 1928 01:44:53.960 --> 01:44:57.119 way of Hannah and her experts, and we're answering questions 1929 01:44:57.119 --> 01:45:01.000 about the house coming up home services of all plumbing, heating, cooling, 1930 01:45:01.039 --> 01:45:05.479 electric and drains and so really welcome. And then I 1931 01:45:05.640 --> 01:45:10.039 also have callers waiting. We'll get to so Brian Burns 1932 01:45:10.119 --> 01:45:11.439 is on. I want to go to Brian. Then I'll 1933 01:45:11.439 --> 01:45:13.640 go back to the car, Brian. He don't have a 1934 01:45:13.720 --> 01:45:15.119 lot of times, so I'm going to take him. Brian 1935 01:45:15.159 --> 01:45:17.760 Burns the Insurance Helps Center three h three nine ninety 1936 01:45:17.760 --> 01:45:21.479 six nine thousand for free insurance checkups. Brian, So you 1937 01:45:21.600 --> 01:45:23.600 answered a lot of good questions. I have one. I 1938 01:45:23.680 --> 01:45:26.560 have some others that have come in. One is this 1939 01:45:27.359 --> 01:45:33.159 this guy has a man cave, and another one has 1940 01:45:33.199 --> 01:45:36.920 a hanger. I put these together and then I have 1941 01:45:37.000 --> 01:45:37.399 a hanger. 1942 01:45:38.479 --> 01:45:38.680 Yep. 1943 01:45:39.319 --> 01:45:44.399 And man caves are getting pretty common where people are 1944 01:45:45.479 --> 01:45:49.399 restoring cars or just having watching the game with friends. 1945 01:45:49.520 --> 01:45:52.479 It's amazing some of the things and people want to 1946 01:45:52.520 --> 01:45:57.199 know about ensuring their stuff, their tools and their stuff, 1947 01:45:57.720 --> 01:46:01.199 but not ensuring necessarily the structure or all of that 1948 01:46:01.800 --> 01:46:03.239 are there. Coverage is available. 1949 01:46:04.279 --> 01:46:07.319 Yeah, So with those man cads, I've written many, many 1950 01:46:07.359 --> 01:46:12.920 of those. Usually it's similar to what a condo, like 1951 01:46:13.000 --> 01:46:16.439 a second home almost a condo would be where there's 1952 01:46:16.479 --> 01:46:20.399 an HOA or that is actually covering the exterior, but 1953 01:46:20.560 --> 01:46:23.520 then they still might have the responsibility of the inside, 1954 01:46:24.319 --> 01:46:27.479 more specifically to the personal property. So a condo or 1955 01:46:27.560 --> 01:46:31.399 what's an HO six policy can go and cover the 1956 01:46:32.439 --> 01:46:35.279 interior whatever they're responsible for, you can put a dollar 1957 01:46:35.319 --> 01:46:38.399 amount to that and then cover whatever personal property they 1958 01:46:38.479 --> 01:46:39.319 have on the inside. 1959 01:46:41.920 --> 01:46:46.000 Okay, so what about liability. 1960 01:46:47.199 --> 01:46:49.960 Yep, liability would be included in that. So a lot 1961 01:46:50.039 --> 01:46:51.840 of times if we're going to call it a second home, 1962 01:46:51.920 --> 01:46:54.319 where you add the liability is on the primary home, 1963 01:46:54.800 --> 01:46:59.680 and you can just put an additional coverage an endorsement 1964 01:46:59.760 --> 01:47:04.119 on the policy that extends liability to another address. So 1965 01:47:05.359 --> 01:47:08.159 that's pretty easy and very inexpensive. So in other words, 1966 01:47:08.199 --> 01:47:09.720 if you're just like I don't really care about the 1967 01:47:09.720 --> 01:47:12.439 personal property, and that's another thing to keep in mind. 1968 01:47:12.960 --> 01:47:16.680 If you need no coverage at all for the interior dwelling, 1969 01:47:16.920 --> 01:47:19.399 like the actual structure inside, if you don't have to 1970 01:47:19.479 --> 01:47:24.039 cover that, most policies will extend ten percent of the 1971 01:47:24.159 --> 01:47:29.159 personal property to a second home. So automatically, if you had, 1972 01:47:29.359 --> 01:47:31.960 you know, two hundred thousand dollars a personal property coverage, 1973 01:47:31.960 --> 01:47:34.760 you would have twenty thousand that would extend to that 1974 01:47:34.960 --> 01:47:37.119 second home. Then all you would have to do is 1975 01:47:37.159 --> 01:47:40.039 add the liability and you're talking about next to nothing, 1976 01:47:40.720 --> 01:47:41.840 you know, twenty bucks Yaton. 1977 01:47:41.880 --> 01:47:45.520 Well, Brian, but if it's not a second home, if 1978 01:47:45.560 --> 01:47:48.720 it's a man cave, or a hangar or a garage. 1979 01:47:49.600 --> 01:47:51.319 Is that considered like a second home. 1980 01:47:52.039 --> 01:47:55.239 Well, a man cave could be because there's actually usually 1981 01:47:55.359 --> 01:47:58.600 there's a bathroom in there, there's uh, there's a living 1982 01:47:58.720 --> 01:48:01.239 area that you could there if you wanted, So that 1983 01:48:01.359 --> 01:48:06.199 would be an appropriate way to classify it. Hangars are 1984 01:48:06.239 --> 01:48:09.640 a little more difficult because there's an airplane involved with it, 1985 01:48:10.840 --> 01:48:14.199 so those a lot of carriers, standard carriers are not 1986 01:48:14.359 --> 01:48:17.560 going to be interested in insuring the maand case that 1987 01:48:17.640 --> 01:48:20.760 becomes so common that it's it's easier to talk that 1988 01:48:20.880 --> 01:48:22.199 through with an insurance company. 1989 01:48:24.319 --> 01:48:29.800 Okay, So what about if you're restoring a car in 1990 01:48:29.880 --> 01:48:33.479 a man cave or garage or you have an aircraft 1991 01:48:33.960 --> 01:48:35.680 in the hangar, none of that's going to be. 1992 01:48:35.760 --> 01:48:39.359 Covered, right, Yeah, so you would need to get insurance 1993 01:48:39.439 --> 01:48:41.680 for the actual thing you're restoring, and that is very 1994 01:48:42.199 --> 01:48:45.000 for a parados, it's easy, like a company like Haggarty 1995 01:48:45.880 --> 01:48:48.960 has a policy for cars that are being restored. 1996 01:48:51.239 --> 01:48:55.399 Okay, thank you, Brian, I appreciate it. Brian Burns Compass Insurance. 1997 01:48:55.880 --> 01:48:58.079 It's the Insurance Health Center dot com three h three 1998 01:48:58.239 --> 01:49:01.960 nine ninety six nine three or three nine ninety six 1999 01:49:02.079 --> 01:49:08.000 nine thousand for the insurance checkup. Now, Paul, back to you. Hey, Paul, So, 2000 01:49:08.680 --> 01:49:11.720 you bought a twenty fourteen Cadillac SRX and you bought 2001 01:49:11.720 --> 01:49:15.439 an extended warranty. I want to give you the straight 2002 01:49:15.560 --> 01:49:18.720 facts first, then we'll talk about it. When you buy 2003 01:49:18.760 --> 01:49:20.880 a warranty, your subject to the terms and conditions of 2004 01:49:20.920 --> 01:49:25.000 the warranty. That means copays, that means exclusions, that means 2005 01:49:25.039 --> 01:49:30.439 all kinds of stuff. Now there's also fraud that you know, 2006 01:49:30.600 --> 01:49:33.359 if they defrauded you. We want to make sure that 2007 01:49:33.479 --> 01:49:37.720 they didn't. But here's the deal. What you what so far, 2008 01:49:37.920 --> 01:49:40.279 what it sounds like is that you had to use 2009 01:49:40.399 --> 01:49:46.039 car and unfortunately had some costs. So what were you 2010 01:49:46.319 --> 01:49:50.720 hoping we would tell you that they should pay for 2011 01:49:50.960 --> 01:49:51.359 all of it? 2012 01:49:51.560 --> 01:49:51.720 Or what? 2013 01:49:51.960 --> 01:49:53.279 What is the main issue? 2014 01:49:53.399 --> 01:49:53.640 Paul? 2015 01:49:55.239 --> 01:49:57.960 So, I to be honest, I know that there's really 2016 01:49:58.119 --> 01:50:00.159 denominated happen the papers. 2017 01:49:59.760 --> 01:50:00.279 How to fuck. 2018 01:50:00.359 --> 01:50:02.079 It's just it's just how the game goes in the 2019 01:50:02.159 --> 01:50:05.319 car industry. But what I'm worried about is the warranty. 2020 01:50:05.640 --> 01:50:09.039 People had told me to go to Auto Care Plus 2021 01:50:10.920 --> 01:50:14.640 and I talked to them, and so that the owner 2022 01:50:15.000 --> 01:50:16.159 of the place where my. 2023 01:50:16.239 --> 01:50:19.239 Car is getting has gone I don't understand the warranty 2024 01:50:19.359 --> 01:50:21.039 people told you to go where. 2025 01:50:22.520 --> 01:50:24.800 They they They told me that I had to go 2026 01:50:24.920 --> 01:50:27.399 to Auto Care Plus with my warranty. 2027 01:50:27.720 --> 01:50:29.920 What is that? What does that mean? 2028 01:50:30.159 --> 01:50:30.199 What? 2029 01:50:30.399 --> 01:50:32.840 What does that even mean? I don't understand what you're 2030 01:50:32.880 --> 01:50:33.399 talking about. 2031 01:50:34.840 --> 01:50:37.399 So so when I when I openly claim to be 2032 01:50:37.520 --> 01:50:43.359 able to get my car looked at, when I called. 2033 01:50:43.279 --> 01:50:46.319 That they have to he's talking about a third party 2034 01:50:46.399 --> 01:50:50.720 company that manages that warranty. Tom the dealership is saying 2035 01:50:50.760 --> 01:50:53.319 they don't have anything to do with the actual administration 2036 01:50:53.439 --> 01:50:54.039 of the warranty. 2037 01:50:54.960 --> 01:50:56.159 And that's called auto care. 2038 01:50:58.119 --> 01:50:59.960 Yeah, auto Care Plus, Go ahead, go ahea. 2039 01:51:00.439 --> 01:51:01.119 What is it? 2040 01:51:01.159 --> 01:51:01.760 What's the name of it? 2041 01:51:01.960 --> 01:51:05.840 Autocare Plus is an auto repair shop on Hampton Okay? 2042 01:51:06.000 --> 01:51:06.760 Is that where you went? 2043 01:51:08.319 --> 01:51:11.079 Yes, that's that's the auto repair shop where it's at. 2044 01:51:12.760 --> 01:51:16.119 Okay, So now what is your issue with Autocare Plus? 2045 01:51:17.600 --> 01:51:19.840 So when I was when I was talking to them, 2046 01:51:20.520 --> 01:51:24.680 to me, it sounds like the people from Hoochie's, the 2047 01:51:24.760 --> 01:51:27.640 owner from Hucci's and the owner at this mechanic shop, 2048 01:51:28.079 --> 01:51:30.439 they're they're best friends. They've known each other for a 2049 01:51:30.520 --> 01:51:35.119 really long time. They go way back, and all right, 2050 01:51:35.279 --> 01:51:40.119 they prior before buying the vehicles. They never mentioned anything 2051 01:51:40.159 --> 01:51:43.159 about anything being inspected, and so when we when I 2052 01:51:43.319 --> 01:51:45.239 called about all my issues. 2053 01:51:45.119 --> 01:51:48.039 Nothing nothing, bro nothing has to be inspected. 2054 01:51:53.560 --> 01:51:57.159 Okay, Well, kind of what I'm worried about is I 2055 01:51:57.239 --> 01:52:01.279 feel like that mechanic shop was fully aware of the 2056 01:52:01.399 --> 01:52:04.960 things that was wrong with that vehicle, and I really do. 2057 01:52:05.199 --> 01:52:10.239 Well, you'll never Paul. They could be fully aware of it. 2058 01:52:12.560 --> 01:52:14.800 In fact, the dealer could be fully aware that the 2059 01:52:14.880 --> 01:52:18.319 engine is on its way out. Being aware is not 2060 01:52:18.600 --> 01:52:23.000 a crime. Lying about it or covering it up is. 2061 01:52:23.520 --> 01:52:26.279 But if they sold it as is, they don't have 2062 01:52:26.359 --> 01:52:31.640 to tell you what's wrong with it, Paul. I'm not 2063 01:52:31.800 --> 01:52:35.399 saying this to be a smart ass. I'm not trying 2064 01:52:35.439 --> 01:52:38.079 to trick you or hook you. I don't like saying it, 2065 01:52:38.760 --> 01:52:43.319 but it's the truth. I can sell a car knowing 2066 01:52:43.399 --> 01:52:47.880 it's a piece of garbage, and there's no obligation on 2067 01:52:48.000 --> 01:52:53.520 me whatsoever when I sell that as is except in Colorado, 2068 01:52:54.399 --> 01:52:59.720 incept in Colorado, if it doesn't pass the emissions, or 2069 01:53:00.000 --> 01:53:01.800 I don't I have reason to believe it won't, or whatever, 2070 01:53:02.199 --> 01:53:06.479 I can't. You know, the emissions is one thing, and 2071 01:53:06.600 --> 01:53:12.600 there's basic safety things is another. But the thing could 2072 01:53:12.640 --> 01:53:15.800 be all kinds of problems, and I don't have to 2073 01:53:15.920 --> 01:53:21.239 tell you now. I can't lie to you about it 2074 01:53:21.760 --> 01:53:25.720 or deceive you about it. Did you get this car 2075 01:53:26.000 --> 01:53:29.399 fully checked out before you bought it? No? 2076 01:53:32.039 --> 01:53:32.399 Okay? 2077 01:53:32.880 --> 01:53:34.399 So let me let me ask you what did you 2078 01:53:34.479 --> 01:53:35.239 pay for this car? 2079 01:53:37.359 --> 01:53:40.000 The car was lit, I mean it was listed at 2080 01:53:40.039 --> 01:53:46.039 thirteen thousand. With everything put together, it was like nineteen 2081 01:53:46.159 --> 01:53:48.640 and I put down two and it totaled it out 2082 01:53:48.680 --> 01:53:52.000 to seventeen. And I'm all about fourteen ish on it. 2083 01:53:52.079 --> 01:53:56.239 I've been making large amount of payments trying to get 2084 01:53:56.279 --> 01:53:56.800 it paid off. 2085 01:53:56.920 --> 01:54:00.880 But the purchase price, the purchase price was about nineteen. 2086 01:54:00.640 --> 01:54:05.119 Right, It was about thirteen thousand, and then total finance 2087 01:54:05.319 --> 01:54:06.479 was nineteen, correct. 2088 01:54:07.680 --> 01:54:10.520 Yeah, but that doesn't count. The purchase price is what counts. 2089 01:54:10.600 --> 01:54:13.479 Because when we purchase a house and we asked what 2090 01:54:13.560 --> 01:54:16.640 we paid for it, we don't count the mortgage payments. 2091 01:54:16.800 --> 01:54:19.399 We count what we paid for it. So you paid 2092 01:54:19.560 --> 01:54:25.159 about thirteen for it, is that right? Correct? And then 2093 01:54:25.800 --> 01:54:27.800 if you pay every payment, it's going to amount to 2094 01:54:27.840 --> 01:54:29.039 about nineteen. 2095 01:54:31.119 --> 01:54:33.159 Correct, okay? 2096 01:54:33.319 --> 01:54:36.479 And on the thirteen did that include the warranty? 2097 01:54:38.439 --> 01:54:38.640 Yes? 2098 01:54:40.520 --> 01:54:46.199 Okay? How much five thousand four, Paul, No, it's finance charges. 2099 01:54:46.239 --> 01:54:49.319 We already went over that real quick here, Paul. What 2100 01:54:49.479 --> 01:54:53.520 I want to know is this, how much out of 2101 01:54:53.720 --> 01:54:57.920 pocket to get it fixed, including the previous repair? How 2102 01:54:58.000 --> 01:55:01.119 much would you be all in? How much on the repairs? 2103 01:55:01.520 --> 01:55:03.359 Fourteen m. 2104 01:55:05.479 --> 01:55:08.960 At about eighteen hundreds, so. 2105 01:55:09.640 --> 01:55:17.720 It would be thirteen it would be fourteen eight basically, Yes, Okay, 2106 01:55:18.159 --> 01:55:26.560 Well that's not the end of the world. I mean, 2107 01:55:26.680 --> 01:55:29.479 I'm not saying you should be happy about it, but 2108 01:55:29.640 --> 01:55:32.039 I don't think you need to. I don't think you're 2109 01:55:32.079 --> 01:55:37.279 gonna get anywhere arguing. I really don't. They sold your 2110 01:55:37.359 --> 01:55:40.600 car as is. The warranty's covering a good part of it. 2111 01:55:41.239 --> 01:55:43.720 You owe eighteen hundred if you add it to your 2112 01:55:43.800 --> 01:55:49.880 thirteen fourteen eight for a fourteen Caddy with eighty seven thousands. Yeah, 2113 01:55:50.159 --> 01:55:52.880 you probably overpaid a little, but I don't think you 2114 01:55:52.960 --> 01:55:58.239 were slammed. I just think it's terrible. I don't just 2115 01:55:58.359 --> 01:56:01.319 look at no one wants these problems throw But I 2116 01:56:01.399 --> 01:56:05.479 don't really believe that. I don't know, man, I just 2117 01:56:05.560 --> 01:56:09.920 don't think it's a total screw job. Does that make sense? 2118 01:56:11.319 --> 01:56:16.319 Yeah, Well, you know I've noticed through their reviews they had, 2119 01:56:16.640 --> 01:56:20.159 they had, They've had two websites. One is like they've 2120 01:56:20.239 --> 01:56:22.359 tried to kind of diministrate or do what they could 2121 01:56:22.399 --> 01:56:24.720 with it, but it's still up and it has terrible reviews. 2122 01:56:24.760 --> 01:56:27.880 So they had to get another one. And this one 2123 01:56:28.600 --> 01:56:31.000 they have a ton of fake five star reviews. 2124 01:56:32.039 --> 01:56:35.119 And yeah, well you know, that's a whole different story. 2125 01:56:35.199 --> 01:56:37.680 But by the way, that's good to let people know 2126 01:56:38.119 --> 01:56:43.000 that's a whole different ballgame. Give up, give Kachina off 2127 01:56:43.039 --> 01:56:47.880 the air those websites and we'll look into it. Thank you, Paul, 2128 01:56:47.960 --> 01:56:50.399 I'm sorry man three oh three seven one three A 2129 01:56:50.479 --> 01:56:52.800 two five. I've listened Frank around. The real estate Man 2130 01:56:52.840 --> 01:56:55.199 dot com will do a free market valuation of your home. 2131 01:56:55.520 --> 01:56:57.640 That means what it what it will self for in 2132 01:56:57.760 --> 01:57:02.279 this market, based on supplying demand, interest rates, based on inventory, 2133 01:57:02.399 --> 01:57:05.279 based on your comps. It's all a free analysis and 2134 01:57:05.399 --> 01:57:08.279 this man is one of the best real estate people 2135 01:57:08.359 --> 01:57:10.840 you can ever have. Frank durand the real Estate Man 2136 01:57:10.880 --> 01:57:13.439 dot com three oh three nine two zero sixteen twenty two. 2137 01:57:19.319 --> 01:57:22.600 Go with a sure thing Denver's best roofer Excel Roofing 2138 01:57:22.680 --> 01:57:25.319 dot com. You don't pay a cent until you're content 2139 01:57:26.920 --> 01:57:31.159 plea time for an insurance check up free no obligation 2140 01:57:31.319 --> 01:57:35.159 comparison call Compass Insurance paying too much your coverage at 2141 01:57:35.199 --> 01:57:37.920 dozens of insurance companies find out now three oh three 2142 01:57:38.079 --> 01:57:40.199 seven to seven to one help. You'll think you're his 2143 01:57:40.399 --> 01:57:43.199 only customer when you choose Frank durand the real Estateman 2144 01:57:43.319 --> 01:57:46.680 dot com to list your home with Remax Alliance three 2145 01:57:46.760 --> 01:57:52.039 oh three nine two zero sixteen twenty two. Hey Tom 2146 01:57:52.079 --> 01:57:55.680 Martino here three oh three seven one three talk seven 2147 01:57:55.720 --> 01:57:58.520 one three eight two five five. Welcome to the only 2148 01:57:58.560 --> 01:58:00.880 show of us kind anywhere eight eight eight Heating dot 2149 01:58:00.920 --> 01:58:03.600 com high efficiency units at the best price is guaranteed. 2150 01:58:03.800 --> 01:58:07.560 Dan McKenzie McKenzie law, let me just say this. McKenzie 2151 01:58:07.640 --> 01:58:10.800 does wills, trusts, keeps you out of probate, or helps 2152 01:58:10.840 --> 01:58:15.039 you with probate. He's a great guy. Dan McKenzie McKenzie law. 2153 01:58:15.800 --> 01:58:17.279 If you need him for a will, he can do 2154 01:58:17.359 --> 01:58:20.319 it quickly. He can do a long range plan, short 2155 01:58:20.399 --> 01:58:23.760 rangeman whatever you need eight three three CEO plans eight 2156 01:58:23.880 --> 01:58:28.560 three three co plans Now. Adam is with us from 2157 01:58:28.760 --> 01:58:32.239 fixmihome dot com. Fix at twenty four to seven. When 2158 01:58:32.359 --> 01:58:34.760 he's not here, you can reach them at seven two 2159 01:58:34.880 --> 01:58:37.520 zero five two six thirty nine thirty nine. Adam, I 2160 01:58:37.600 --> 01:58:38.239 hope you're ready. 2161 01:58:38.279 --> 01:58:38.439 Man. 2162 01:58:38.760 --> 01:58:42.439 That the here's the here's the here is the longest 2163 01:58:42.479 --> 01:58:46.000 short of it. You're ready now. My water pressure is low. 2164 01:58:46.920 --> 01:58:49.319 I'm on City water. Can I boost it? 2165 01:58:54.640 --> 01:58:59.920 In theory, that's not that speak not a simple question. 2166 01:59:00.279 --> 01:59:02.920 But in theory, no, that's good though, no, no expound 2167 01:59:03.000 --> 01:59:04.119 on it. Man, go ahead. 2168 01:59:05.479 --> 01:59:11.359 So in all honesty, I'm the HVAC service manager. That 2169 01:59:11.399 --> 01:59:14.560 would be a significally better question to ask my plumbing manager. 2170 01:59:15.920 --> 01:59:19.560 But there are Okay, good, Then here's what we'll here's 2171 01:59:19.600 --> 01:59:22.840 what we'll do, man, pass it down the line. We'll 2172 01:59:22.840 --> 01:59:24.479 try to answer before the end of the show, or 2173 01:59:24.560 --> 01:59:27.000 we'll do it tomorrow. That's why we're on. 2174 01:59:27.079 --> 01:59:27.199 Man. 2175 01:59:27.279 --> 01:59:30.159 This is all casual. This is all open and honest, 2176 01:59:30.279 --> 01:59:32.680 and and I love that you told me that. So 2177 01:59:33.000 --> 01:59:36.760 that's how do we alter pressure? And we'll talk about that. 2178 01:59:36.960 --> 01:59:39.960 But right now, I want to go back to back 2179 01:59:40.000 --> 01:59:43.800 to my questions. Okay, I'm confused on how to size 2180 01:59:43.920 --> 01:59:48.560 my furnace. After your discussion, nac are they measured for 2181 01:59:48.680 --> 01:59:51.000 the size of the house. You said, there's a number 2182 01:59:51.039 --> 01:59:54.439 of factors quickly go over them and do people have 2183 01:59:54.600 --> 01:59:56.920 to You can't do that on the phone? Can you 2184 01:59:57.039 --> 02:00:03.840 man no? Over the major factors very quickly? On sizing 2185 02:00:03.960 --> 02:00:04.520 the service? 2186 02:00:06.800 --> 02:00:09.760 How many return vents you have, how many supply vents 2187 02:00:09.800 --> 02:00:14.560 you have? How big your trunk line is, how many 2188 02:00:14.800 --> 02:00:18.720 if you have louvers turning veins, if your trunk line 2189 02:00:18.760 --> 02:00:20.960 goes in two directions or a single direction. 2190 02:00:21.359 --> 02:00:21.880 If you have. 2191 02:00:22.039 --> 02:00:27.359 Multiple floors where the furnace is located its longest run length, 2192 02:00:27.840 --> 02:00:30.800 then you have your return side, which has the same 2193 02:00:30.880 --> 02:00:34.039 exact variables. How big is your return drop relative to 2194 02:00:34.119 --> 02:00:36.560 the side of the return trunk line? Does your return 2195 02:00:36.600 --> 02:00:39.640 trunk line go multiple directions? Do you have return vents 2196 02:00:39.760 --> 02:00:43.079 on the lower part of the wall and the higher 2197 02:00:43.199 --> 02:00:46.439 portion of the wall, meaning you get both your hotter 2198 02:00:46.560 --> 02:00:48.960 air that's risen and the cool air that's down at 2199 02:00:49.000 --> 02:00:53.560 the ground level. Where are those return vents located in 2200 02:00:53.680 --> 02:00:56.640 relation to the distance of the system. What's the temperature 2201 02:00:56.720 --> 02:00:59.920 of the air going into the unit? What's the temperature 2202 02:01:00.199 --> 02:01:02.600 of the air coming out of the unit during heating 2203 02:01:02.680 --> 02:01:03.279 and cooling? 2204 02:01:04.239 --> 02:01:07.920 There's wait a minute, Adam, Wait a minute, Wait a minute, Adam, 2205 02:01:08.640 --> 02:01:10.680 are you really that smart. I mean, do you guys 2206 02:01:10.800 --> 02:01:14.960 truly do no, I'm serious, Do you do a complete calculation? 2207 02:01:15.439 --> 02:01:17.319 Even if they already have a system and you're just 2208 02:01:17.439 --> 02:01:23.720 going to replace it, you really should, okay, because the 2209 02:01:23.840 --> 02:01:25.520 original system may not be correct? 2210 02:01:25.640 --> 02:01:27.199 Right? Correct? 2211 02:01:28.600 --> 02:01:28.920 All right? 2212 02:01:29.079 --> 02:01:32.520 Somebody else wants to know. Can I zone an existing system? 2213 02:01:36.800 --> 02:01:37.239 Should you? 2214 02:01:37.640 --> 02:01:39.800 And could you are two different questions. 2215 02:01:40.359 --> 02:01:40.720 Could you? 2216 02:01:40.960 --> 02:01:41.119 Yes? 2217 02:01:41.319 --> 02:01:41.760 Keep going? 2218 02:01:42.359 --> 02:01:43.399 Probably not? 2219 02:01:44.880 --> 02:01:45.079 Why? 2220 02:01:47.279 --> 02:01:50.079 Well, at this altitude, it's just causes a lot of 2221 02:01:50.119 --> 02:01:54.000 airflow problems. Traditionally, if you oh zone a system and 2222 02:01:54.079 --> 02:01:56.640 you cut it in half, well, you still have a 2223 02:01:56.680 --> 02:02:00.279 pump that's pumping you know, like we're using earlier hundred 2224 02:02:00.279 --> 02:02:02.119 gallons of water per minute, but you've only got a 2225 02:02:02.159 --> 02:02:05.079 hose that can handle one hundred gallons, right, Well, then 2226 02:02:05.119 --> 02:02:07.279 you cut that in half. Your pump is still pumping 2227 02:02:07.279 --> 02:02:09.800 one hundred gallons of water, but you cut hose half 2228 02:02:09.840 --> 02:02:12.239 of the hose off. Now you can only pump fifty. 2229 02:02:12.600 --> 02:02:14.960 Now you're causing a back pressure issue with the furnace 2230 02:02:15.039 --> 02:02:16.119 and can cause it to burn out. 2231 02:02:17.880 --> 02:02:21.199 Wow, do you know what? You guys did a furnace 2232 02:02:21.319 --> 02:02:25.680 for me for that very reason. It was not that old. 2233 02:02:26.800 --> 02:02:29.880 And one of your guys said, look, Tom. I know 2234 02:02:30.000 --> 02:02:33.520 it's only twelve or fifteen years old, but you have 2235 02:02:33.640 --> 02:02:38.800 a zone system and it cuts down the life. That's 2236 02:02:38.880 --> 02:02:42.479 what they told me. It's a totally it's a Honeywell 2237 02:02:42.600 --> 02:02:47.399 zone system with pneumatic opening and closings. So anyway, that's 2238 02:02:47.520 --> 02:02:51.119 just a side thought. So that you guys asked me, 2239 02:02:51.239 --> 02:02:53.199 do I want to keep the zoning? And I said yes, 2240 02:02:53.880 --> 02:02:56.880 it's really comfortable and I like it. And they said, okay, 2241 02:02:56.920 --> 02:02:59.640 you're going to sacrifice a little. But they did say 2242 02:03:00.159 --> 02:03:02.840 on the new system they put in, it can handle 2243 02:03:02.920 --> 02:03:05.560 it a little better because it's some kind of multi stage. 2244 02:03:06.359 --> 02:03:08.520 I assume what you got in is either. 2245 02:03:08.479 --> 02:03:13.439 A variable speed communicating or a variable speed modulating where 2246 02:03:13.479 --> 02:03:16.880 it has an automatic rambrange and it's able to adjust accordingly. 2247 02:03:18.560 --> 02:03:23.520 Good, excellent. Now I moved into a home and in 2248 02:03:23.640 --> 02:03:28.159 the furnace room there's an open pipe that goes near 2249 02:03:28.239 --> 02:03:31.479 the bottom of the furnace and then it goes to 2250 02:03:31.600 --> 02:03:34.199 the outside. It seems like a waste of energy. 2251 02:03:34.279 --> 02:03:34.880 Do I need it? 2252 02:03:36.039 --> 02:03:36.239 Yes? 2253 02:03:39.359 --> 02:03:43.000 That's fresh air, isn't it. It's your fresh air. 2254 02:03:44.560 --> 02:03:47.560 It's your combustion, are right, that's correct? 2255 02:03:49.920 --> 02:03:53.479 So is that why you want that furnace room cut off, right, 2256 02:03:53.560 --> 02:03:55.199 you want it shut off from the house. 2257 02:03:55.079 --> 02:04:02.199 Right, doesn't necessarily have to be I'm sure for it's 2258 02:04:02.239 --> 02:04:02.960 more for us, but that. 2259 02:04:03.039 --> 02:04:05.560 Doesn't that doesn't waste a lot of energy having that 2260 02:04:05.680 --> 02:04:06.319 open pipe. 2261 02:04:08.159 --> 02:04:13.119 No, if you look at it from the perspective of combustion, right, 2262 02:04:13.760 --> 02:04:18.319 you need oxygen for flame. So if you're just sacrificing 2263 02:04:18.359 --> 02:04:21.560 and taking the oxygen in your home, well, that can 2264 02:04:21.640 --> 02:04:25.800 create some pretty serious problems, woun't you think. So that's 2265 02:04:25.840 --> 02:04:28.439 why we have the fresh air to come in to 2266 02:04:28.640 --> 02:04:32.000 the furnace room, so it supplies it with fresh like 2267 02:04:32.199 --> 02:04:37.079 oxygen for combustion purposes, so that we can have a nice, bright, 2268 02:04:37.920 --> 02:04:38.640 healthy flame. 2269 02:04:40.600 --> 02:04:43.800 Okay, Adam, this goes right along with that. I sifted 2270 02:04:43.840 --> 02:04:48.680 through this for this reason. I'm finishing my basement and 2271 02:04:48.840 --> 02:04:53.439 we're going to enclose the furnace. Now, how big or 2272 02:04:53.479 --> 02:04:55.760 how small can I make that room around the furnace? 2273 02:04:58.640 --> 02:05:01.600 So to be hones, you would have to consult with 2274 02:05:02.039 --> 02:05:04.680 one of the city inspectors. I'm not sure what your 2275 02:05:04.800 --> 02:05:07.800 municipal code is, but I'm sure there's some form of 2276 02:05:07.880 --> 02:05:11.039 regulation revolving around that you'd want to cite that. 2277 02:05:12.640 --> 02:05:13.439 Or if you would like. 2278 02:05:13.640 --> 02:05:17.239 Obviously, obviously being big isn't the problem. It's being too 2279 02:05:17.359 --> 02:05:19.520 small that's going to be the problem. Choking it right? 2280 02:05:20.439 --> 02:05:20.800 Correct? 2281 02:05:22.399 --> 02:05:24.560 And safety? Don't they want a certain amount of space 2282 02:05:24.640 --> 02:05:25.000 around it? 2283 02:05:26.000 --> 02:05:28.239 Correct? I'd love to say, are. 2284 02:05:28.159 --> 02:05:32.000 You saying different cities have do different cities have Do 2285 02:05:32.199 --> 02:05:36.760 different cities have different uh specifications on that? Or are 2286 02:05:36.760 --> 02:05:37.479 they about the same? 2287 02:05:39.600 --> 02:05:41.920 Yeah, they're everyone's a little bit different. 2288 02:05:44.560 --> 02:05:48.039 Okay, all right, now we got more coming up. I'm 2289 02:05:48.079 --> 02:05:48.760 Tom Martine. 2290 02:05:50.319 --> 02:05:50.640 What's that. 2291 02:05:52.159 --> 02:05:52.359 If? 2292 02:05:52.640 --> 02:05:56.279 Is eighteen inches on all sides plus I think twenty 2293 02:05:56.399 --> 02:05:57.319 inches in front. 2294 02:05:59.000 --> 02:06:01.079 Okay, we got one more coming up. You can call 2295 02:06:01.199 --> 02:06:04.119 me about anything. We are highlighting home services, but it 2296 02:06:04.199 --> 02:06:06.920 doesn't have to be just home services. Three oh three 2297 02:06:07.359 --> 02:06:09.279 seven one three talk and of course you can always 2298 02:06:09.279 --> 02:06:11.840 call three oh three Martino three O three six two 2299 02:06:11.920 --> 02:06:16.079 seven eight four six six. Renew Home Innovations does beautiful 2300 02:06:16.119 --> 02:06:20.239 shower conversions. I mean they're beautiful. What they do are 2301 02:06:20.399 --> 02:06:23.199 porcelain sheets. Oh my god, it looks like a million bucks. 2302 02:06:23.760 --> 02:06:29.359 No maintenance, no grout lines, beautiful shower glass walls. You 2303 02:06:29.399 --> 02:06:31.760 don't have to worry about doors. They make that curve 2304 02:06:31.840 --> 02:06:35.159 around and you can make it custom to your movements 2305 02:06:35.840 --> 02:06:39.319 renew home Innovations dot com two or three days to 2306 02:06:39.399 --> 02:06:41.199 do it, seventy two months to pay with no interest. 2307 02:06:41.279 --> 02:06:45.359 Three oh three nine zero four two thousand. That's three 2308 02:06:45.439 --> 02:06:49.279 oh three nine zero four two thousand. Renew home Innovations 2309 02:06:49.680 --> 02:06:58.800 dot com. Go with a sure thing Denver's best roofer 2310 02:06:59.000 --> 02:07:02.520 Excel Roofing dot You don't pay a cent until you're content. 2311 02:07:05.920 --> 02:07:09.039 Time for an insurance check up free, no obligation comparison 2312 02:07:09.239 --> 02:07:12.760 call Compass Insurance paying too much your coverage at dozens 2313 02:07:12.800 --> 02:07:15.520 of insurance companies find out now three oh three seven 2314 02:07:15.560 --> 02:07:16.079 to seven to one. 2315 02:07:16.239 --> 02:07:16.439 Help. 2316 02:07:16.640 --> 02:07:19.279 You'll think you're his only customer when you choose Frank 2317 02:07:19.359 --> 02:07:21.760 durand the real estate Man dot com to list your 2318 02:07:21.840 --> 02:07:24.960 home with Remax Alliance three oh three nine two zero 2319 02:07:25.079 --> 02:07:34.319 sixteen twenty two. Hi Tom Martino here. Three oh three 2320 02:07:34.479 --> 02:07:37.319 seven one three talk seven one three eight two five five. 2321 02:07:37.399 --> 02:07:42.319 Waterpros dot Net Remember kitchen drinking water reverse osmosis to 2322 02:07:42.319 --> 02:07:45.600 the lowest price ever. I think it's like eleven hundred 2323 02:07:45.600 --> 02:07:48.000 bucks man Waterpros dot Net three oh three eight six 2324 02:07:48.079 --> 02:07:55.920 two five five five four. Okay, now we have Adam 2325 02:07:56.159 --> 02:08:00.600 with fixmihome dot com fix at twenty four to seven. Okay, 2326 02:08:00.680 --> 02:08:05.720 here's some more I'm thinking about replacing my HVAC. There 2327 02:08:05.720 --> 02:08:11.439 are so many choices. There's high efficiency units, and but 2328 02:08:11.640 --> 02:08:18.359 there are within the high efficiency there's two stage, variable speed, 2329 02:08:19.800 --> 02:08:22.840 constant speed, single stage. What the hell are they about? 2330 02:08:23.319 --> 02:08:28.239 He didn't say that, that's I added that, But uh, 2331 02:08:28.960 --> 02:08:31.079 what is what is the two stage? What is the 2332 02:08:31.159 --> 02:08:35.680 variable speed? Just go over the basic choices quickly here, all. 2333 02:08:35.640 --> 02:08:38.199 Right, So you've got you've got one single speed, right, 2334 02:08:38.239 --> 02:08:40.560 which is me that has one one button on go 2335 02:08:40.960 --> 02:08:44.479 means you get one temperature, one to let, one electrical draw. 2336 02:08:44.640 --> 02:08:44.920 That's it. 2337 02:08:46.239 --> 02:08:49.239 Then you have multi speed, right assuming when you're going 2338 02:08:49.239 --> 02:08:51.840 into air conditioning systems, I'm assuming we're talking about the 2339 02:08:52.000 --> 02:08:56.000 condensing unit, which means that you can get two different 2340 02:08:56.039 --> 02:08:59.720 stages of cool ink or more. There are various kinds. 2341 02:08:59.760 --> 02:09:04.039 But then which the higher you go, the more electricity 2342 02:09:04.119 --> 02:09:06.039 you're going to use, but the more cold are that 2343 02:09:06.079 --> 02:09:10.800 you're going to get. And then you have like modulating 2344 02:09:10.960 --> 02:09:14.319 and communicating, which is along the same lines, but they're 2345 02:09:14.439 --> 02:09:16.800 just a little bit more intelligent in the sense that 2346 02:09:16.880 --> 02:09:18.920 they have the ability to all kind of communicate with 2347 02:09:19.079 --> 02:09:21.520 each other and work under certain parameters that have to 2348 02:09:21.600 --> 02:09:22.800 be set up when installed. 2349 02:09:25.399 --> 02:09:30.000 Okay, So is variable speed always better than single stage? 2350 02:09:30.079 --> 02:09:30.199 Right? 2351 02:09:32.640 --> 02:09:35.159 Not necessarily, but more often than not. 2352 02:09:35.359 --> 02:09:41.039 Yes, not necessarily, meaning if your house isn't you know, 2353 02:09:41.199 --> 02:09:46.720 I mean you could do overkill in other words, correct? Okay. 2354 02:09:47.640 --> 02:09:51.680 Now I have a high recovery water heater. Again, this 2355 02:09:51.800 --> 02:09:54.560 might be for plumbing. We'll get you back. And it's 2356 02:09:54.560 --> 02:09:58.520 set on very hot in the summer. I almost never 2357 02:09:58.680 --> 02:10:01.479 run out of hot water, and it comes out very 2358 02:10:01.560 --> 02:10:05.279 hot in the winter, the water doesn't get us hot 2359 02:10:05.600 --> 02:10:08.039 and runs out quicker? Why would this matter if the 2360 02:10:08.119 --> 02:10:09.760 water tank is in a heated basement? 2361 02:10:13.199 --> 02:10:15.119 So again, that's a really good question that I would 2362 02:10:15.199 --> 02:10:17.640 love to defer to plumbing department. 2363 02:10:19.439 --> 02:10:20.560 Hanna, Are you going to take that. 2364 02:10:22.199 --> 02:10:23.000 To give you enough? 2365 02:10:25.239 --> 02:10:28.319 Okay? How difficult is it to move heating registers? 2366 02:10:30.840 --> 02:10:32.520 It depends on the way your home is designed. 2367 02:10:35.319 --> 02:10:38.159 So if you I imagine, if you have an open basement, 2368 02:10:38.199 --> 02:10:45.439 it would be way easier, right, correct? Okay. I stayed 2369 02:10:45.479 --> 02:10:47.640 at a friend's house during a recent vacation. 2370 02:10:49.319 --> 02:10:49.840 They have. 2371 02:10:51.560 --> 02:10:54.600 All in floor radiant heating. I love it. Are they 2372 02:10:54.720 --> 02:10:55.640 difficult to install? 2373 02:10:55.760 --> 02:10:56.119 You guys? 2374 02:10:56.199 --> 02:10:56.399 Do it? 2375 02:10:56.600 --> 02:10:58.640 They don't ask if you guys do it. I'm asking 2376 02:10:58.720 --> 02:11:00.640 if you guys do it? Are they difficult? Do you 2377 02:11:00.680 --> 02:11:01.159 guys do it? 2378 02:11:01.199 --> 02:11:04.920 By the way, that's actually something we're in the process 2379 02:11:04.960 --> 02:11:05.720 of rolling out. 2380 02:11:05.960 --> 02:11:12.640 Yes, okay, man, their beauty. It's a beautiful system. But 2381 02:11:13.920 --> 02:11:16.560 they are they save energy too because they don't. 2382 02:11:16.439 --> 02:11:21.880 Have to heat the whole room, correct, Yeah, instead of 2383 02:11:22.079 --> 02:11:26.880 the next question. It heats the space much more efficient. 2384 02:11:27.279 --> 02:11:27.479 Yeah. 2385 02:11:28.279 --> 02:11:30.239 Yeah. And when you stand on the floor, you come 2386 02:11:30.279 --> 02:11:32.760 out of a shower, you feel great. I have in 2387 02:11:33.039 --> 02:11:37.800 I have some in floor heat. Somebody wants to know 2388 02:11:37.960 --> 02:11:39.680 what's the best way to heat a garage. 2389 02:11:44.079 --> 02:11:46.560 Oh, that's kind of a trick question. 2390 02:11:48.159 --> 02:11:49.479 Okay, this is a tough one. 2391 02:11:49.560 --> 02:11:52.119 Yeah, there's there's there's too many variables that go into play, 2392 02:11:52.800 --> 02:11:53.479 too many factors. 2393 02:11:53.520 --> 02:11:56.119 Well let's look okay, hold on, then let's talk about 2394 02:11:56.199 --> 02:11:59.399 not the best, but the different ways. You have the 2395 02:11:59.520 --> 02:12:03.720 hanging heater that everyone sees in the corner, right, m 2396 02:12:06.079 --> 02:12:09.560 I mean I like those, they're pretty good. What about 2397 02:12:09.640 --> 02:12:11.520 this tube you see in some of them there's a 2398 02:12:11.600 --> 02:12:15.079 tube that almost glows ye that. 2399 02:12:18.880 --> 02:12:22.399 I'll be honest, I'm actually not the genius who designed them. 2400 02:12:22.439 --> 02:12:24.359 And understand how they function, but I will tell you 2401 02:12:24.520 --> 02:12:29.159 they are. They're my preferred method when it comes to 2402 02:12:29.279 --> 02:12:31.680 heating spaces that aren't lived in spaces. 2403 02:12:33.159 --> 02:12:39.279 Okay, because it takes too long space the air, right, 2404 02:12:39.880 --> 02:12:42.720 because if you use a hanging heater or a space heater, 2405 02:12:43.199 --> 02:12:45.399 it's got to go on and on and on to 2406 02:12:45.439 --> 02:12:47.439 get over the air. Right. But if you use a 2407 02:12:47.560 --> 02:12:50.960 radiant heater and you're standing under it, you're you're warm. 2408 02:12:52.119 --> 02:12:52.319 Yeah. 2409 02:12:52.560 --> 02:12:52.880 Correct. 2410 02:12:53.680 --> 02:12:59.920 It heats the space, the it heats the the material 2411 02:13:00.439 --> 02:13:04.119 Instead of just blowing hot air around to heat everything up, 2412 02:13:04.560 --> 02:13:09.800 it actually heats the materials and the floor and the 2413 02:13:09.880 --> 02:13:11.199 stairs itself. 2414 02:13:11.479 --> 02:13:12.119 See you next time. 2415 02:13:12.720 --> 02:13:16.520 Okay, here's a basic one. I think I know the answer. 2416 02:13:17.880 --> 02:13:20.199 How often should I replace my furnace filters? 2417 02:13:22.680 --> 02:13:25.119 Depends on the type of filter, but traditionally once a 2418 02:13:25.239 --> 02:13:29.119 month unless they're using some form of electronic air cleaner 2419 02:13:29.159 --> 02:13:29.920 and air purifire. 2420 02:13:31.359 --> 02:13:33.600 Do you like the electronic stuff? This sadic stuff. 2421 02:13:34.960 --> 02:13:36.239 That's what I use in my own. 2422 02:13:37.640 --> 02:13:40.039 Okay, But if you don't have that, you want the 2423 02:13:40.119 --> 02:13:43.359 wispiest filter there is. You don't want a thick filter 2424 02:13:43.479 --> 02:13:44.560 that's going to choke it. Right. 2425 02:13:46.640 --> 02:13:51.439 Traditionally, yes, depends on if the system's oversized, undersized, or 2426 02:13:51.640 --> 02:13:52.560 perfectly sized. 2427 02:13:55.840 --> 02:13:59.359 Okay, but you want something though that. 2428 02:13:59.520 --> 02:14:02.960 Breathes easy, right traditionally, Yes, sir. 2429 02:14:04.359 --> 02:14:06.720 Okay, we got more coming up. Three all three seven 2430 02:14:06.720 --> 02:14:09.560 to one three talk. We have a comment on hot water. 2431 02:14:09.640 --> 02:14:11.159 Go ahead, jail, let you make that comment. 2432 02:14:11.279 --> 02:14:17.920 Go ahead, Hey, Tom, Yeah, when you're heay not getting 2433 02:14:18.199 --> 02:14:21.800 quite as good as hot water in the winter. What 2434 02:14:21.960 --> 02:14:23.680 you've got to realize is in the summer, if you 2435 02:14:23.800 --> 02:14:26.640 run your cold water, it never really feels that cold. 2436 02:14:28.039 --> 02:14:30.319 In the winter, you're yeah, a little bit. It feels 2437 02:14:30.359 --> 02:14:31.880 like it's coming out of the refrigerator. 2438 02:14:32.079 --> 02:14:33.560 I mean it's super cool, right. 2439 02:14:33.920 --> 02:14:37.479 So as you're filling your water tank, it takes a 2440 02:14:37.600 --> 02:14:40.319 lot more energy and time to bring it up to 2441 02:14:40.399 --> 02:14:42.359 temperature than it does in the summer. 2442 02:14:43.680 --> 02:14:47.760 That's because of the outside coming into the house, right, Yep. 2443 02:14:47.800 --> 02:14:50.319 Doesn't matter where it's located, it's just that water so 2444 02:14:50.520 --> 02:14:51.479 darn cold in the winter. 2445 02:14:52.359 --> 02:14:55.760 Okay, that makes sense. I appreciate that. We got more 2446 02:14:55.800 --> 02:14:58.000 coming up. I'm Tom Martinez. Three oh three seven one 2447 02:14:58.039 --> 02:15:00.319 three talk seven one three eight two five five. Don't 2448 02:15:00.359 --> 02:15:03.000 forget K and H Home Solutions. They have the solutions 2449 02:15:03.039 --> 02:15:06.399 for you for siding windows, doors and more. KNH has 2450 02:15:06.439 --> 02:15:08.800 which you're looking for, one of the oldest home improven 2451 02:15:08.880 --> 02:15:12.119 companies in all of Colorado. I really like these guys. 2452 02:15:12.199 --> 02:15:14.720 They've been around for years. They've been supporting me for years, 2453 02:15:14.760 --> 02:15:16.520 and I've been supporting them. Three oh three four to 2454 02:15:16.560 --> 02:15:19.560 two one seventy one hundred go with a sure thing 2455 02:15:19.720 --> 02:15:23.000 Denver's Best roofer Excel Roofing dot com. You don't pay 2456 02:15:23.039 --> 02:15:24.920 a cent until you're content. 2457 02:15:26.159 --> 02:15:26.560 Wait. 2458 02:15:27.960 --> 02:15:31.119 Time for an insurance check up free, no obligation. In comparison, 2459 02:15:31.279 --> 02:15:34.800 call Compass Insurance paying too much your coverage at dozens 2460 02:15:34.840 --> 02:15:37.560 of insurance companies find out now three all three seven 2461 02:15:37.600 --> 02:15:39.920 to seven to one help. You'll think you're his only 2462 02:15:40.039 --> 02:15:42.439 customer when you choose Frank durand the real estate Man 2463 02:15:42.560 --> 02:15:45.960 dot com to list your home with Remax Alliance three 2464 02:15:46.000 --> 02:15:48.880 oh three nine two zero sixteen twenty two where you're 2465 02:15:48.920 --> 02:15:55.760 just Hi, Tom Martine here, all right, welcome three oh 2466 02:15:55.800 --> 02:15:57.279 three seven to one three talks seven o one three 2467 02:15:57.319 --> 02:16:02.640 eight two five to five. Remember this we have in 2468 02:16:02.760 --> 02:16:06.039 the house with us fix it twenty four to seven 2469 02:16:06.079 --> 02:16:08.239 and they have a special. Go ahead, Hannah, what's the special? 2470 02:16:08.239 --> 02:16:08.520 All right? 2471 02:16:08.520 --> 02:16:11.000 First off, thanks to Adam Sap for taking all those 2472 02:16:11.119 --> 02:16:11.760 questions today. 2473 02:16:11.960 --> 02:16:14.000 Oh, it was great questions from your people. 2474 02:16:14.039 --> 02:16:14.239 Tom. 2475 02:16:14.399 --> 02:16:17.079 Yeah, okay, So let's get to the special, our maten 2476 02:16:17.119 --> 02:16:18.680 and special where we come in and do that deep 2477 02:16:18.720 --> 02:16:21.039 clean to make sure your system is ready. Tom, We've 2478 02:16:21.079 --> 02:16:23.159 seen so many breakdowns during the cold snaps that could 2479 02:16:23.199 --> 02:16:23.720 have been avoided. 2480 02:16:24.079 --> 02:16:26.720 So what we're doing is that deep clean, the extreme. 2481 02:16:26.479 --> 02:16:28.720 Clean you call it. I call it the extreme clean 2482 02:16:29.279 --> 02:16:31.479 for your people. The first ten it's going to be 2483 02:16:31.560 --> 02:16:32.159 nineteen dollars. 2484 02:16:32.440 --> 02:16:32.799 You know that. 2485 02:16:33.959 --> 02:16:37.040 Can I just say something, Yes, you can't. That's extremely low, 2486 02:16:37.159 --> 02:16:40.639 because even thirty nine is ridiculous. H it really is, 2487 02:16:40.719 --> 02:16:42.879 because you guys go in for more than an hour, 2488 02:16:43.120 --> 02:16:46.079 sometimes two hours, two and a half hours, and truly, 2489 02:16:46.520 --> 02:16:48.200 when you see this, you're going to be shocked. So 2490 02:16:48.280 --> 02:16:50.760 many people w called this show and said what I 2491 02:16:50.840 --> 02:16:53.600 mean they went, they said, I can't believe the time 2492 02:16:53.680 --> 02:16:55.399 they spent. And they give you a no break Dad, 2493 02:16:55.399 --> 02:16:59.280 and guarantee. They practically refurbished the damn thing, take it 2494 02:16:59.319 --> 02:17:02.559 apart to the they can sometimes they carry the parts outside, 2495 02:17:02.639 --> 02:17:05.520 degrease in them and clean them. And then that is. 2496 02:17:06.440 --> 02:17:10.319 Nineteen ninety five, nineteen dollars flat nineteen. 2497 02:17:10.000 --> 02:17:12.879 Flat for the first ten right now? Seven two zero 2498 02:17:12.959 --> 02:17:15.120 five two six thirty nine, thirty nine nineteen bucks for 2499 02:17:15.200 --> 02:17:18.959 the first ten then thirty nine bucks. Thirty nine and 2500 02:17:19.040 --> 02:17:21.159 thirty nine is cheap too, honest to good? 2501 02:17:21.200 --> 02:17:22.639 Yes, it's normally on hundred and ninety nine. 2502 02:17:22.840 --> 02:17:26.079 Yeah, well and even that, I mean god, okay, So anyway, 2503 02:17:26.159 --> 02:17:28.079 thirty nine bucks, and it has to be people who 2504 02:17:28.120 --> 02:17:30.040 have not had it before. Don't take advantage. 2505 02:17:30.079 --> 02:17:30.200 Now. 2506 02:17:30.239 --> 02:17:31.760 That doesn't mean you have to be a new customer, 2507 02:17:31.920 --> 02:17:34.239 just you've never had this done before. Because their whole 2508 02:17:34.280 --> 02:17:37.520 idea of doing this is to show you what they 2509 02:17:37.639 --> 02:17:40.680 can do. That's their whole idea is to show you 2510 02:17:41.239 --> 02:17:44.120 what they can do, so you'll be sure to call them, 2511 02:17:44.399 --> 02:17:46.959 all right, I want to sneak in right here another comment. 2512 02:17:47.239 --> 02:17:49.840 I've been talking to a ton of people and I'm 2513 02:17:49.920 --> 02:17:51.760 so happy. Oh let me give that a three zero three. 2514 02:17:52.079 --> 02:17:53.920 By the way, seven two zero five two six thirty 2515 02:17:54.000 --> 02:17:56.479 nine thirty nine fixmihome dot com. I've been talking to 2516 02:17:56.559 --> 02:17:58.360 a ton of people, and I thank you so much 2517 02:17:58.399 --> 02:18:01.479 for your trust. We're takking on so many clients at 2518 02:18:01.520 --> 02:18:05.079 Wave Eightwealthmanagement dot com my company, Yes, I own it. 2519 02:18:05.520 --> 02:18:09.360 And I started it for myself, that's the truth. And 2520 02:18:09.440 --> 02:18:13.000 then I realized so many people need true financial advisement, 2521 02:18:13.760 --> 02:18:15.840 not people that are going to sell you stuff, not 2522 02:18:15.959 --> 02:18:18.799 people that have a one trick pony. No, this is 2523 02:18:18.840 --> 02:18:22.000 a place that will give you free advisement and upfront 2524 02:18:22.200 --> 02:18:24.639 and then see if you like us, if you want 2525 02:18:24.719 --> 02:18:26.360 a review, or if you want to talk to me. 2526 02:18:27.000 --> 02:18:29.239 Three oh three seven seven one help seven seven one 2527 02:18:29.319 --> 02:18:32.399 four three five seven Wave eight the number eight wave 2528 02:18:32.440 --> 02:18:35.680 Eightcapital dot com. I'm Tom Martine. I say this every 2529 02:18:35.719 --> 02:18:38.280 day and I mean it. Save all your problems for me,