WEBVTT 1 00:00:05.360 --> 00:00:10.679 Rip need advice, so you don't have. 2 00:00:12.919 --> 00:00:13.679 Come running. 3 00:00:13.919 --> 00:00:17.920 Just as fast as we can, our shooter's gonna help 4 00:00:18.199 --> 00:00:19.239 come man. 5 00:00:20.079 --> 00:00:22.839 This is the Troubleshooter Show. 6 00:00:22.879 --> 00:00:32.759 Now, Tom Martine, this is the Troubleshooter Network. 7 00:00:32.840 --> 00:00:35.679 My name is John Fuller for the second day in 8 00:00:35.719 --> 00:00:40.640 the row. Welcome to the Troubleshooter Show. This is where 9 00:00:40.679 --> 00:00:46.600 we we do here, guys, we help, we help solve problems, 10 00:00:46.719 --> 00:00:50.960 We collect refunds, we take a point. 11 00:00:50.880 --> 00:00:53.399 Answer questions and help consumers exactly. 12 00:00:53.479 --> 00:00:55.200 We do a little bit of everything. Here we have 13 00:00:55.719 --> 00:00:59.280 Today is car Day. We have a illustrious staff again. 14 00:00:59.320 --> 00:01:03.039 Today we've got Jeff Kimmer from or Jeff from Kimmera 15 00:01:03.079 --> 00:01:07.439 Transmission and Kevin from Sheridan Auto Tech. We are here 16 00:01:07.480 --> 00:01:10.439 to take your calls about every subject under the sun. I, 17 00:01:10.560 --> 00:01:13.840 as you know, am a personal injury attorney. I've been 18 00:01:14.200 --> 00:01:16.840 doing such in Denver for about twenty two years now, 19 00:01:17.439 --> 00:01:20.480 and we're open to take questions on that as well 20 00:01:20.519 --> 00:01:23.000 as anything to do with cars or any other subject. 21 00:01:23.120 --> 00:01:27.280 So we're going to start it out today with Antonio, 22 00:01:27.400 --> 00:01:29.920 who's been waiting a little bit. Antonio's got an issue 23 00:01:30.239 --> 00:01:31.280 about discrimination. 24 00:01:31.400 --> 00:01:32.599 What's going on? Antonio? 25 00:01:35.840 --> 00:01:36.040 Hi? 26 00:01:37.359 --> 00:01:41.079 Well, this issue is is when I was living in 27 00:01:41.120 --> 00:01:46.760 for In Colorado, the I, me and my dad were 28 00:01:46.799 --> 00:01:52.120 being discriminated against by the police. And it's a long story, 29 00:01:52.159 --> 00:01:53.000 but it's a bad one. 30 00:01:53.200 --> 00:01:57.200 Where was this going on, Antonio? It was in for Coons, Colorado, 31 00:01:57.359 --> 00:01:59.519 in Fort Collin's. Okay, tell me what's happening. 32 00:02:00.879 --> 00:02:05.959 Okay, Well it began, actually, it began in Greeley when 33 00:02:05.959 --> 00:02:09.919 I was when we were living in Greely Callele, there 34 00:02:09.960 --> 00:02:13.280 was a murder that had tooken place in at the 35 00:02:13.439 --> 00:02:15.719 at this house that we were living at in my 36 00:02:16.000 --> 00:02:21.599 landlord's garage, and one of it when I was uh, 37 00:02:22.159 --> 00:02:25.840 when it was being investigated, the Green Tribune had featured 38 00:02:25.879 --> 00:02:30.199 me in the newspaper with the picture and everything as 39 00:02:30.280 --> 00:02:31.599 part of the whole situation. 40 00:02:32.280 --> 00:02:34.039 Hey, Antonio, when did all this happen? 41 00:02:35.439 --> 00:02:40.159 This was in twenty sixteen, Okay, go ahead. And when 42 00:02:40.199 --> 00:02:41.960 all this happened, me and my dad were took an 43 00:02:41.960 --> 00:02:46.639 in for question and everything, and I had some friends 44 00:02:46.680 --> 00:02:48.560 of mine were staying here, had stayed the night there 45 00:02:49.439 --> 00:02:53.240 because it was my birthday and everything, and so I 46 00:02:53.280 --> 00:02:57.719 had alibis and everything, and they released us. And shortly 47 00:02:57.759 --> 00:03:01.919 after that we got evicted from that appartment. Well, during 48 00:03:01.919 --> 00:03:04.400 that time I ended up ponics for about a year, 49 00:03:05.159 --> 00:03:09.439 and I started noticing some keys, some someone following me 50 00:03:09.520 --> 00:03:13.719 and I and everything. Well, my dad had moved before Collins, 51 00:03:13.840 --> 00:03:17.360 and he had since he had moved in with my dad. 52 00:03:17.199 --> 00:03:17.719 With my brother. 53 00:03:18.520 --> 00:03:20.960 But during this whole time I was homeless managing, and 54 00:03:21.080 --> 00:03:26.800 so eventually we moved for Collins. But when when I 55 00:03:26.840 --> 00:03:31.879 had gone an apartment in for Collins, we got to notice. 56 00:03:32.039 --> 00:03:34.800 This was in two thousand and eighteen. In March of 57 00:03:34.840 --> 00:03:37.080 twenty eighteen, we got to notice that we can move 58 00:03:37.120 --> 00:03:41.800 into the apartment, but we got a last minute noticing 59 00:03:41.919 --> 00:03:44.360 that that we had to wait a month. 60 00:03:44.800 --> 00:03:48.680 Yeah, Antonio, we're still like, you know, six years ago, 61 00:03:48.919 --> 00:03:50.840 seven years ago. Why don't we try to move it 62 00:03:50.879 --> 00:03:53.159 on a little bit forward? And where are we at 63 00:03:53.159 --> 00:03:53.919 today on this. 64 00:03:55.159 --> 00:03:57.800 Oh well that's the thing is uh, I've been to 65 00:03:57.919 --> 00:04:00.960 see the whole time we're liven the four Collons I 66 00:04:01.000 --> 00:04:06.680 have I have started out giving U signs that there 67 00:04:06.719 --> 00:04:09.800 is cameras and microphones in my apartment. I know, the 68 00:04:09.919 --> 00:04:13.800 kind of signs to sound crazy and everything. But during 69 00:04:13.800 --> 00:04:17.480 this whole time I have recorded U, a serial rapist, 70 00:04:19.240 --> 00:04:22.560 admitting here the serial rate that that link I sent 71 00:04:22.600 --> 00:04:26.680 you in an email. That link is to the recording 72 00:04:26.720 --> 00:04:29.680 of a serial rapist admitting here with the cerial rapist 73 00:04:30.360 --> 00:04:31.839 a while raping someone. 74 00:04:32.120 --> 00:04:34.199 Okay, So I have kept trying to so let me 75 00:04:34.240 --> 00:04:38.000 make sure I understand this. You've got you believe that 76 00:04:38.160 --> 00:04:41.839 because of this murder that took place in your garage 77 00:04:42.079 --> 00:04:45.439 that wasn't committed by you, that you were cleared for 78 00:04:46.360 --> 00:04:51.000 that fast forwarding eight years, you believe that there's some 79 00:04:51.959 --> 00:04:55.360 group or body or entity or something out there that's 80 00:04:55.360 --> 00:04:56.759 still surveilling. 81 00:04:56.240 --> 00:04:58.800 You with video and audio in your apartment. 82 00:05:00.199 --> 00:05:05.000 Well, well, the figures is that during one of the 83 00:05:05.000 --> 00:05:08.160 people involved in the murder, I believe that it has 84 00:05:08.199 --> 00:05:10.600 targeted me due to the whole thing. 85 00:05:10.839 --> 00:05:13.480 So, Antonio, just to cut to the chase here, who's 86 00:05:13.560 --> 00:05:15.000 discriminating against you? 87 00:05:16.319 --> 00:05:18.279 Well, that's the thing that when I had I had 88 00:05:18.279 --> 00:05:22.120 all I called see. Okay, at one point there was 89 00:05:22.439 --> 00:05:24.639 I had a friend that was in my I was 90 00:05:24.639 --> 00:05:27.360 cooking dinner and my friend was sitting in the living room. 91 00:05:27.920 --> 00:05:31.079 Two people came in in my front door, dragged you 92 00:05:31.160 --> 00:05:36.399 out of my apartment at gunpoint and said they'll be back. Well, 93 00:05:36.439 --> 00:05:38.519 I woke up my dad and I took him. 94 00:05:38.639 --> 00:05:39.519 We went next door. 95 00:05:39.879 --> 00:05:42.519 Antonio, have you ever thought that maybe you're running with 96 00:05:42.560 --> 00:05:43.360 the wrong crowd? 97 00:05:45.160 --> 00:05:48.519 Well, no, I didn't even know. I had just moved 98 00:05:48.519 --> 00:05:51.759 to four Calls, I know, but I didn't even know anybody. 99 00:05:51.920 --> 00:05:54.399 You've got some strange stuff going on around you. I 100 00:05:54.399 --> 00:05:58.040 would be thinking about my association if I were you. 101 00:05:58.199 --> 00:06:00.480 So what can I do to help you today, Antonio, 102 00:06:00.560 --> 00:06:01.519 Let's get right to it. 103 00:06:02.600 --> 00:06:05.199 Oh well, I'm trying to find the lawyer that will 104 00:06:05.199 --> 00:06:08.839 help represent me because due to the fact that the 105 00:06:09.560 --> 00:06:13.680 policeman fall in for Collins self diagnosed me as schizophrenic 106 00:06:13.800 --> 00:06:18.639 or whatever, They've pressed false charges on me and I 107 00:06:18.639 --> 00:06:21.600 sat in jailed for the whole for eighteen months. But 108 00:06:21.720 --> 00:06:26.360 the thing is that the thing is that my dad 109 00:06:26.439 --> 00:06:29.240 was being extorted from my son, woulded to getting sold 110 00:06:29.240 --> 00:06:32.959 into trafficking. His seven year old sister was gang raped, 111 00:06:33.439 --> 00:06:36.759 and my sister was murdered, and there was a hostage 112 00:06:36.800 --> 00:06:39.600 being held, and I was during that eighteen months I 113 00:06:39.639 --> 00:06:43.079 was incarcerated. I asked the judge, my public defender, and 114 00:06:43.160 --> 00:06:47.480 my district attorney. In every single court appearance except for 115 00:06:47.560 --> 00:06:50.800 the last one, I asked the judge to get the 116 00:06:50.920 --> 00:06:57.240 FBI involved. They literally refused it because of the constant 117 00:06:57.360 --> 00:06:59.399 self diagnosing me as schizophrenic. 118 00:06:59.519 --> 00:07:02.199 So Antonio, hold up, hold up, you're throwing a lot 119 00:07:02.199 --> 00:07:05.040 of stuff out there. So just as a point of reference, 120 00:07:05.040 --> 00:07:09.759 we don't other people can't self diagnose you. So I'm 121 00:07:09.800 --> 00:07:12.519 guessing that some doctor along the way decided that you 122 00:07:12.560 --> 00:07:13.439 were schizophrenic. 123 00:07:13.519 --> 00:07:16.000 So why did they put you in jail for eighteen months? 124 00:07:17.160 --> 00:07:17.319 Well? 125 00:07:17.360 --> 00:07:19.240 Because, okay, so the night of my arrest. 126 00:07:19.120 --> 00:07:20.560 What did you get convicted of? 127 00:07:21.959 --> 00:07:23.000 I wasn't convicted. 128 00:07:23.040 --> 00:07:23.920 They dismissed it. 129 00:07:24.000 --> 00:07:26.480 They don't put you stayed in jail on a hold 130 00:07:26.560 --> 00:07:29.279 for eighteen months before they dismissed your case. 131 00:07:30.000 --> 00:07:31.480 And they violated my secrets. 132 00:07:31.519 --> 00:07:34.680 That's yes, yes, okay. 133 00:07:34.800 --> 00:07:37.360 My sixth Amendment which states. 134 00:07:37.439 --> 00:07:39.519 I know what the sixth Amendment states. I don't need 135 00:07:39.560 --> 00:07:41.720 you to recite that to me. I'm just trying to 136 00:07:41.759 --> 00:07:44.480 find out. So you were held in jail for eighteen months, 137 00:07:44.480 --> 00:07:47.199 and while you were held in jail with charges pending 138 00:07:47.240 --> 00:07:50.560 that were ultimately dismissed, what were the charges that got dismissed? 139 00:07:51.800 --> 00:07:55.480 It was a menacing okay, indation, gotcha. 140 00:07:55.600 --> 00:07:59.160 So they accused you of brandishing a weapon against somebody, 141 00:07:59.240 --> 00:08:00.839 and you sat in jail for a year and a 142 00:08:00.879 --> 00:08:05.680 half waiting for that case to get dismissed. Right, gotcha? 143 00:08:06.399 --> 00:08:09.480 So who would you like hold on? Who would you 144 00:08:09.600 --> 00:08:11.800 like to hire an attorney to go after today? 145 00:08:13.680 --> 00:08:16.160 I just need to help me. 146 00:08:16.879 --> 00:08:17.360 I don't know. 147 00:08:17.480 --> 00:08:19.839 I'm not asking which attorney you want. I'm saying, who 148 00:08:19.920 --> 00:08:20.879 do you want to go after? 149 00:08:22.439 --> 00:08:24.199 I want to go after the city of for Holmes. 150 00:08:24.480 --> 00:08:28.519 Okay, all right, because I got. 151 00:08:28.480 --> 00:08:33.200 I mean, honestly, the gold time I sat, I didn't 152 00:08:33.240 --> 00:08:35.240 even get to I didn't I didn't even get to 153 00:08:35.279 --> 00:08:38.519 peep gilty or not guilty. Okay, I'm always the whole 154 00:08:38.519 --> 00:08:39.440 time I said in general. 155 00:08:39.600 --> 00:08:43.000 So Antonio, let me give you some advice. Okay, there's 156 00:08:43.080 --> 00:08:45.159 there's two ways that you could pursue this. 157 00:08:45.639 --> 00:08:46.159 Okay. 158 00:08:46.320 --> 00:08:48.240 I'm going to just assume that you have a valid 159 00:08:48.320 --> 00:08:52.320 case here, just for just for the sake of argument. Okay, 160 00:08:53.080 --> 00:08:56.559 if you pursued this in state court charges, you might 161 00:08:56.679 --> 00:08:59.159 have already lost your ability to do that, because we 162 00:08:59.279 --> 00:09:03.679 have qualified immunity, and we have the Colorado Governmental Immunity Act, 163 00:09:03.720 --> 00:09:08.000 which imposes on you certain requirements that you that you 164 00:09:08.080 --> 00:09:10.559 have to meet as far as notice provisions and stuff 165 00:09:10.600 --> 00:09:14.039 like that. I'm not sure that you've met those. Maybe 166 00:09:14.159 --> 00:09:16.240 there's a way to get around it. I don't know. 167 00:09:16.320 --> 00:09:19.440 Your attorney would have to evaluate that. Most likely you'd 168 00:09:19.519 --> 00:09:22.840 end up bringing federal charges, and that is a whole 169 00:09:22.840 --> 00:09:27.120 different entity for which there's also statute limitations that come 170 00:09:27.159 --> 00:09:29.600 into play. And I'm concerned as far back as your 171 00:09:29.639 --> 00:09:33.559 story goes that you might not be able to get 172 00:09:33.679 --> 00:09:36.639 relief for all the things that you're you know, you're 173 00:09:36.720 --> 00:09:39.440 complaining of. But I would I would definitely try to 174 00:09:39.440 --> 00:09:42.519 find a you know, a private attorney. None of the 175 00:09:42.519 --> 00:09:45.399 public defenders or any of the legal clinics, none of that. 176 00:09:45.480 --> 00:09:46.919 None of those people are going to be able to 177 00:09:46.960 --> 00:09:50.600 help you because you're not facing charges right now, and 178 00:09:51.000 --> 00:09:54.600 they're only available for you know, accused defendants with active cases. 179 00:09:54.639 --> 00:09:57.799 Sounds like you had one before, and so you know, 180 00:09:58.120 --> 00:10:00.600 it wouldn't be something that we're able to really help 181 00:10:00.639 --> 00:10:02.600 you out with here. I don't know if any of 182 00:10:02.600 --> 00:10:06.519 you guys have any other suggestions, but you know, it's 183 00:10:06.519 --> 00:10:09.320 a complicated area of law that's going to require somebody. 184 00:10:09.720 --> 00:10:11.240 But you can't wait forever. 185 00:10:11.480 --> 00:10:14.919 These things have short statutes of limitations that have to 186 00:10:14.960 --> 00:10:17.720 be that if you don't pursue them, you lose your 187 00:10:17.759 --> 00:10:18.639 right forever to go. 188 00:10:18.639 --> 00:10:21.320 After Hi, John, I have a question. 189 00:10:21.639 --> 00:10:26.600 Sure is there something like the Institute for Justice, an 190 00:10:26.720 --> 00:10:29.919 organization like that in Denver that would look into this? 191 00:10:30.039 --> 00:10:33.120 And I have not heard of that organization. 192 00:10:34.000 --> 00:10:36.480 I'm not I just don't know anything about them. There's 193 00:10:36.519 --> 00:10:39.879 plenty of different groups out there that you know that 194 00:10:40.039 --> 00:10:43.200 advocate for the wrongfully accused and stuff like that, and 195 00:10:43.200 --> 00:10:48.240 and and maybe you know prisoner abuse pieces when people 196 00:10:48.320 --> 00:10:50.240 are either incarcerated or after they get out. 197 00:10:50.279 --> 00:10:54.480 But it doesn't sound like this is really that. And 198 00:10:54.519 --> 00:10:55.679 that's why I'm thinking that. 199 00:10:55.799 --> 00:10:57.480 You know, if there's a case for this guy, it's 200 00:10:57.519 --> 00:11:01.039 going to probably be a nineteen eighty recase on the 201 00:11:01.039 --> 00:11:03.159 federal end of things, and you're gonna need to find 202 00:11:03.360 --> 00:11:08.440 a nineteen eighty three attorney with expertise in the federal courts. Hey, Antonio, 203 00:11:08.480 --> 00:11:10.080 thanks for the call. We got to move along here. 204 00:11:10.159 --> 00:11:15.440 We appreciate it. Good luck to you, sir. Wow, it 205 00:11:15.559 --> 00:11:19.799 is Friday, right, he needs a little look. Let's be 206 00:11:19.799 --> 00:11:21.799 a full moon tonight. I think it might be. We're 207 00:11:21.799 --> 00:11:23.399 gonna go ahead and take a break right now. We'll 208 00:11:23.399 --> 00:11:24.120 be right back. 209 00:11:30.399 --> 00:11:33.679 Go with a sure thing Denver's Best roofer Excel Roofing 210 00:11:33.799 --> 00:11:36.440 dot com. You don't pay a cent until you're content. 211 00:11:39.799 --> 00:11:43.000 Time for an insurance checkup free, no obligation. In comparison, 212 00:11:43.120 --> 00:11:46.679 call Compass Insurance paying too much your coverage at dozens 213 00:11:46.679 --> 00:11:49.440 of insurance companies find out now three all three seven 214 00:11:49.440 --> 00:11:51.799 to seven to one help. You'll think you're his only 215 00:11:51.879 --> 00:11:54.360 customer when you choose Frank durand the real estate Man 216 00:11:54.399 --> 00:11:57.840 dot com to list your home with Remax Alliance three 217 00:11:57.879 --> 00:11:59.879 all three nine two zero sixteen twenty two. 218 00:12:02.120 --> 00:12:05.120 Welcome back to the Troubleshooter Network. This is John Fuller 219 00:12:05.159 --> 00:12:08.600 sitting in for Tom Martine today. We have some call 220 00:12:08.639 --> 00:12:10.639 stacked up here. We're going to go right to the lines. 221 00:12:10.679 --> 00:12:12.799 We've got John on the phone with a question about 222 00:12:12.799 --> 00:12:13.399 a car accident. 223 00:12:13.440 --> 00:12:13.919 What's going on? 224 00:12:14.000 --> 00:12:18.679 John, Good morning, Thanks for listening to my story. Of course, 225 00:12:19.000 --> 00:12:22.919 I have a daughter who is involved in a auto 226 00:12:23.080 --> 00:12:30.039 accident in Watrich May eighth, twenty twenty four. She was 227 00:12:30.200 --> 00:12:34.080 rerevented the police suite repreach I would call. The other 228 00:12:34.200 --> 00:12:38.960 driver got a ticket for following too closely and he 229 00:12:39.159 --> 00:12:46.399 was fined. What our insurance companies got together is acuity 230 00:12:46.960 --> 00:12:51.879 and his was triple A. Turns out his coverage had expired, 231 00:12:52.679 --> 00:12:54.559 so at the time he had no insurance. 232 00:12:54.600 --> 00:12:56.480 Okay, he. 233 00:12:58.879 --> 00:13:02.159 Claimed that that point that he had a video of 234 00:13:02.200 --> 00:13:05.600 my daughter breaking too hard in front of him, but 235 00:13:06.559 --> 00:13:09.200 I was never presented to the police and as we 236 00:13:09.320 --> 00:13:16.080 ever surfaced at all. My question is, we got a 237 00:13:17.519 --> 00:13:21.759 high deductible at five thousand, but we're more than adequately 238 00:13:21.919 --> 00:13:28.200 covered with bottling injury and a fairly high roller. Our 239 00:13:29.080 --> 00:13:31.559 costs are going to come out on the repair to 240 00:13:32.200 --> 00:13:37.279 fifty seven hundred, so we're going to if he doesn't pay, 241 00:13:37.360 --> 00:13:42.279 we're going to eat that money. The acuity said they 242 00:13:42.360 --> 00:13:48.639 would go after the guy and he could arrange payments, 243 00:13:48.720 --> 00:13:52.440 or they would turn him into the poller out of 244 00:13:52.519 --> 00:13:59.720 driver's bureau. My question is, I'm wondering what the veracity 245 00:13:59.759 --> 00:14:02.200 of the quit it would be ex sensor only out 246 00:14:02.840 --> 00:14:05.759 seven hundred and fifty dollars, or whether we should just 247 00:14:07.559 --> 00:14:11.720 file a claim at a small claim's court and serted 248 00:14:11.799 --> 00:14:12.120 the guy. 249 00:14:12.519 --> 00:14:14.919 Yeah, let me ask you a couple of questions. You 250 00:14:15.360 --> 00:14:17.120 sure was your daughter hurt in the accident? 251 00:14:18.120 --> 00:14:20.240 Well, no, injuris no injuries? 252 00:14:20.240 --> 00:14:24.960 Good, good, good, And you're not carrying one of the 253 00:14:25.000 --> 00:14:28.480 coverages like uninsured motorist property damage, this would just be 254 00:14:28.600 --> 00:14:29.759 under your comping collision. 255 00:14:31.039 --> 00:14:34.360 Yeah, it's just going to be five thousand. We have 256 00:14:34.480 --> 00:14:38.440 uninsured motorists, but it's still going to be well five thousand. 257 00:14:38.759 --> 00:14:42.200 Yeah, So let me kind of explain the difference there. 258 00:14:42.240 --> 00:14:44.399 You mentioned, and this is just really for everybody else. 259 00:14:44.440 --> 00:14:47.360 I'm sure you know this when you mentioned earlier that 260 00:14:47.440 --> 00:14:50.320 we've got great liability coverages and stuff. You know, a 261 00:14:50.360 --> 00:14:53.600 lot of people are misled to think that great coverages 262 00:14:53.679 --> 00:14:58.759 under a liability policy protects them from, you know, damage 263 00:14:58.840 --> 00:15:02.080 that another person might cause. In other words, they frequently 264 00:15:02.080 --> 00:15:04.440 come in my office and say, but I've got great coverage. 265 00:15:04.440 --> 00:15:07.159 I've got you know, five hundred thousand dollars or a 266 00:15:07.159 --> 00:15:11.279 million dollars in coverage. Liability coverage itself is designed to 267 00:15:11.360 --> 00:15:16.720 protect you from claims about damage that you caused, so 268 00:15:16.759 --> 00:15:18.559 it doesn't come into play at all in a case 269 00:15:18.559 --> 00:15:21.519 where your daughter was rear ended. But your comprehensive and 270 00:15:21.600 --> 00:15:24.759 collision insurance that protects you and your vehicle would come 271 00:15:24.759 --> 00:15:27.679 into play. And it's unfortunate that you've got a five 272 00:15:27.759 --> 00:15:32.159 thousand dollars deductible because that is you know, that is 273 00:15:32.320 --> 00:15:33.960 just the. 274 00:15:34.000 --> 00:15:38.120 Five thousand was always okay with me because I can 275 00:15:38.279 --> 00:15:42.559 beat trivial damages to the car. Yeah, it was more 276 00:15:42.600 --> 00:15:44.279 than five thousand repia. 277 00:15:44.759 --> 00:15:49.519 Well, I understand that you're able to absorb that, and 278 00:15:49.840 --> 00:15:52.240 you've gotten the benefit of having a low premium by 279 00:15:52.279 --> 00:15:56.159 having such a high deductible, and that's certainly your prerogative 280 00:15:56.200 --> 00:15:58.840 to make that choice, but it does kind of suck 281 00:15:58.879 --> 00:16:01.919 when it's somebody else's fat and you know, and then 282 00:16:02.000 --> 00:16:04.679 they end up not having insurance, and so you know, 283 00:16:04.919 --> 00:16:07.879 just as an aside, there is one other coverage that 284 00:16:07.919 --> 00:16:11.679 you could have on your vehicle, and that's called uninsured property. 285 00:16:12.200 --> 00:16:14.840 That would cover you in the event that you got 286 00:16:14.919 --> 00:16:17.519 hit by somebody and their insurance turned out to be 287 00:16:17.600 --> 00:16:20.840 canceled or just non existent, which happens all the time, 288 00:16:20.879 --> 00:16:24.320 and then that way, you know, you wouldn't be out 289 00:16:24.039 --> 00:16:26.519 that large sum in the event that it was just 290 00:16:26.559 --> 00:16:29.320 straight up somebody else's fault. Now back to your question 291 00:16:29.360 --> 00:16:33.240 about small claims court. You know, if the guy was 292 00:16:33.320 --> 00:16:36.080 charged with something more serious, like a dui or something, 293 00:16:36.679 --> 00:16:40.799 you know, the DA would likely pursue restitution and might 294 00:16:40.840 --> 00:16:44.080 even get in order covering all that property damage. I 295 00:16:44.159 --> 00:16:48.519 hardly ever think that's the greatest choice, because you know, 296 00:16:48.960 --> 00:16:51.480 they can pay fifteen dollars a month for the rest 297 00:16:51.519 --> 00:16:53.600 of their life and you're just never going to get 298 00:16:53.799 --> 00:16:56.600 made whole, and so that just doesn't work for me. 299 00:16:57.799 --> 00:16:59.960 If you do decide to go down the small claims 300 00:17:00.120 --> 00:17:02.559 court avenue, you're gonna win. 301 00:17:02.919 --> 00:17:05.279 Likely the guy won't even show up in small claims court. 302 00:17:05.279 --> 00:17:07.240 If he does, you'll show the pictures and show the 303 00:17:07.279 --> 00:17:10.599 accident report, and you're gonna win, and you'll walk out 304 00:17:10.599 --> 00:17:14.920 of there with the judgment that The challenge then becomes 305 00:17:14.960 --> 00:17:17.200 how do you collect on that judgment? And so you 306 00:17:17.279 --> 00:17:20.480 have to really do an analysis of what this guy 307 00:17:20.599 --> 00:17:22.720 is all about. Does he work, does he own a home, 308 00:17:22.799 --> 00:17:25.079 does he have any assets? You know, right out of 309 00:17:25.079 --> 00:17:27.200 the gates, a guy didn't have insurance, so he's not 310 00:17:27.480 --> 00:17:31.799 that financially on top of his game, and that that 311 00:17:31.960 --> 00:17:35.599 judgment that you get may not be worth a whole 312 00:17:35.640 --> 00:17:39.799 lot of money. The other avenue was, you know, going 313 00:17:39.880 --> 00:17:43.279 the route of using your car insurance, paying the deductible, 314 00:17:43.319 --> 00:17:45.519 getting your car fixed, and moving on with your life. 315 00:17:45.839 --> 00:17:48.599 What will happen at that point is your carrier will 316 00:17:48.640 --> 00:17:52.680 go and sue that person, and they will attempt to 317 00:17:52.720 --> 00:17:55.279 collect the judgment. They'll turn it over to a collection agency. 318 00:17:55.319 --> 00:17:58.079 They'll go after him and try to collect that. They 319 00:17:58.119 --> 00:18:00.960 either will or won't be successful. But you know, to 320 00:18:01.000 --> 00:18:04.400 the extent that they get any money in, they've got 321 00:18:04.480 --> 00:18:07.240 to direct that money to you first for the deductible 322 00:18:07.359 --> 00:18:09.559 and then only second to the amounts of money that 323 00:18:09.599 --> 00:18:11.720 they paid out, meaning that seven. 324 00:18:11.559 --> 00:18:13.960 Hundred bucks that was left over over the deductible. 325 00:18:14.119 --> 00:18:17.799 So are they going to be would they be very 326 00:18:19.240 --> 00:18:21.160 aggressive on just collecting that. 327 00:18:21.680 --> 00:18:25.240 They'd be as aggressive as any collection agency would be. 328 00:18:26.119 --> 00:18:29.359 And so you know they'll turn it over The insurance 329 00:18:29.359 --> 00:18:32.279 company themselves are not going to dedicate any resources towards 330 00:18:32.319 --> 00:18:34.599 trying to collect that. They'll just turn it over to 331 00:18:34.640 --> 00:18:37.200 some agency and let them go after it. So the 332 00:18:37.279 --> 00:18:39.680 challenge you have is, you know, and I don't know 333 00:18:39.759 --> 00:18:43.079 this guy's deal, but if he should happen to decide 334 00:18:43.079 --> 00:18:46.839 to declare bankruptcy at some point, that that judgment is gone, 335 00:18:47.200 --> 00:18:51.720 you know, absent any drunk driving or bad acting or 336 00:18:51.839 --> 00:18:55.359 fraud or anything like that. You know, it's just a 337 00:18:55.400 --> 00:18:58.519 civil judgment. And if the guy goes in and files 338 00:18:58.519 --> 00:19:02.359 a bankruptcy, then you're done. So because of that, if 339 00:19:02.400 --> 00:19:04.440 I were in your shoes, and if I didn't think 340 00:19:04.480 --> 00:19:07.599 the guy had assets that I could go after, I 341 00:19:07.680 --> 00:19:10.240 probably would not go through the hassle in the expense 342 00:19:10.279 --> 00:19:12.640 of pursuing small claims. I'd let the insurance got me 343 00:19:12.759 --> 00:19:15.000 do it, and if I get any money out of him, 344 00:19:15.039 --> 00:19:18.119 I would think it was it was almost like found money, 345 00:19:18.240 --> 00:19:18.759 you know what I mean? 346 00:19:18.839 --> 00:19:19.079 John? 347 00:19:19.200 --> 00:19:22.680 Okay, Well, that's that was my question. I'll just let 348 00:19:22.799 --> 00:19:24.920 I'll let the insurance company go after it. 349 00:19:25.039 --> 00:19:27.599 Yeah, Dmitry has a comment here. John Haynes, Hey, John, 350 00:19:27.640 --> 00:19:28.200 it's Mitrie. 351 00:19:28.240 --> 00:19:29.920 I got a couple of questions for you real quick 352 00:19:29.920 --> 00:19:32.160 because it's kind of an interesting topic. Have you done 353 00:19:32.200 --> 00:19:34.160 any research on this guy? Do you know if he 354 00:19:34.240 --> 00:19:36.759 has a job to see on a house and whose 355 00:19:36.799 --> 00:19:37.440 car was it? 356 00:19:37.519 --> 00:19:37.680 He? 357 00:19:40.359 --> 00:19:42.640 I have no idea whose car was. He does have 358 00:19:42.680 --> 00:19:45.960 a job, and from the description of where he works, 359 00:19:46.000 --> 00:19:49.839 I think he's probably adequately compensated. 360 00:19:50.559 --> 00:19:52.000 Well, what does he actually do? I mean, we don't 361 00:19:52.000 --> 00:19:54.039 want to name or anything, but what kind of work 362 00:19:54.079 --> 00:19:54.559 does he do? 363 00:19:58.079 --> 00:20:05.400 He's in the let's saying that, uh, psychological business field, 364 00:20:05.519 --> 00:20:06.400 that's pretty big. 365 00:20:07.839 --> 00:20:11.039 Well, well so The reason I'm asking these questions is 366 00:20:11.079 --> 00:20:13.960 to see how collectible this guy is. I mean, let's 367 00:20:13.960 --> 00:20:16.519 say I'm making up things. If he's a psychologist, you're 368 00:20:16.559 --> 00:20:17.799 probably make to go back here. 369 00:20:17.839 --> 00:20:20.160 What the psychological What did you say, John? 370 00:20:20.200 --> 00:20:22.079 He said he's in the psychological field. 371 00:20:24.039 --> 00:20:28.000 Well, he's in more of a crisis management. 372 00:20:28.960 --> 00:20:29.839 I don't think that pays my. 373 00:20:32.079 --> 00:20:33.319 Antonio, not a lot. 374 00:20:34.119 --> 00:20:36.640 So I have no clue what much you. 375 00:20:36.599 --> 00:20:39.160 Know what his home ownership situation is, like, does he 376 00:20:39.200 --> 00:20:42.200 have does he have an expensive home with you know, 377 00:20:42.240 --> 00:20:43.680 not too much more as you have on it? 378 00:20:43.799 --> 00:20:46.240 Like it looks he looks like he's in a home, 379 00:20:46.319 --> 00:20:51.160 not an apartment. But I haven't check that out. 380 00:20:51.319 --> 00:20:53.759 And the reason I'm asking about the home is if 381 00:20:53.839 --> 00:20:57.720 this driver who's at fault has homeowners insurance, is there's 382 00:20:57.799 --> 00:20:59.599 no liability coverage there at all? 383 00:21:00.319 --> 00:21:02.400 No, sir, No, sir, I'm not going to do that. 384 00:21:02.519 --> 00:21:05.240 What do you call that policy that I have? Umbrella? 385 00:21:06.000 --> 00:21:08.480 Even an umbrella policy doesn't cover something like that. 386 00:21:09.240 --> 00:21:12.759 Okay, so let's let's just go down that little rabbit 387 00:21:12.759 --> 00:21:13.160 hole here. 388 00:21:13.200 --> 00:21:15.160 Well, I have an umbrella policy. 389 00:21:14.839 --> 00:21:16.400 No, sir, John, Hang on just a second. 390 00:21:16.480 --> 00:21:19.160 Dmitri was asking and it's a great question about whether 391 00:21:19.240 --> 00:21:23.839 what if the defendant has an umbrella policy. So umbrella 392 00:21:23.880 --> 00:21:26.960 policies are like super liability policy. So if he had 393 00:21:26.960 --> 00:21:31.200 the underlying coverage, which he doesn't because it was expired, 394 00:21:31.839 --> 00:21:36.839 then he would be eligible, presumably to buy additional coverage 395 00:21:36.880 --> 00:21:40.240 called an umbrella. The umbrella, as the name implies, sits 396 00:21:40.400 --> 00:21:43.920 over the underlying coverage, and there's there's not a carrier 397 00:21:43.960 --> 00:21:46.920 in the world that will issue an umbrella policy without 398 00:21:47.279 --> 00:21:52.279 you satisfying that you have the required coverage is below 399 00:21:52.319 --> 00:21:55.759 and normally it's not the minimums. It's like three hundred 400 00:21:55.839 --> 00:22:00.119 or two fifty or something like that to satisfy that minimum. 401 00:22:00.160 --> 00:22:03.720 So it's hard to imagine a case where he would 402 00:22:03.720 --> 00:22:08.359 have an umbrella but be expired on his underlying coverage. 403 00:22:08.720 --> 00:22:11.640 So I wouldn't really count on that happening. As for homeowners, 404 00:22:12.319 --> 00:22:14.839 anytime you have a claim that's based on the operation 405 00:22:14.920 --> 00:22:17.519 of a vehicle, your homeowners is not going to cover you. 406 00:22:17.880 --> 00:22:19.920 So even if he had that coverage and it was 407 00:22:19.960 --> 00:22:22.880 in place, they would deny it because it was based 408 00:22:22.960 --> 00:22:24.640 upon the operation of a motor vehicle. 409 00:22:25.000 --> 00:22:27.039 Hey, John, I have a question, Well, do you think 410 00:22:27.079 --> 00:22:29.039 his insurance premium is going to go up more than 411 00:22:29.119 --> 00:22:31.599 seven hundred dollars does it pay for him to even 412 00:22:31.680 --> 00:22:34.680 make a claim our insurance? 413 00:22:34.680 --> 00:22:39.000 So you know what I'm saying, that doc is raising 414 00:22:39.039 --> 00:22:41.400 the question of whether by using your own company and 415 00:22:41.440 --> 00:22:45.720 filing a claim, could they adversely, you know. 416 00:22:45.759 --> 00:22:47.720 Rate your policy and raise your rates. 417 00:22:48.319 --> 00:22:50.799 It's well that that is a question. 418 00:22:50.920 --> 00:22:54.319 Yeah, you know, it's possible, but there is a law 419 00:22:54.359 --> 00:22:57.599 in Colorado that says the insurance company can't rate you 420 00:22:57.680 --> 00:23:00.920 or can't can't raise your rates for accident that's not 421 00:23:01.000 --> 00:23:03.640 your fault. And so whether you're making a claim for 422 00:23:04.039 --> 00:23:07.960 medical payments or for uninsured motorist coverage, it doesn't matter. 423 00:23:08.000 --> 00:23:10.480 When you're not at fault. They can't penalize you for 424 00:23:10.599 --> 00:23:11.400 making a claim. 425 00:23:11.960 --> 00:23:13.000 That just you know. 426 00:23:13.519 --> 00:23:17.200 But with that being said, we're all big boys and 427 00:23:17.240 --> 00:23:20.559 girls here. The insurance company can do whatever they want, 428 00:23:20.880 --> 00:23:23.119 and I think we've all seen that. 429 00:23:23.200 --> 00:23:26.480 I always use the example several years. 430 00:23:26.279 --> 00:23:29.039 Ago, I had like three hailstorms in a row, like 431 00:23:29.359 --> 00:23:32.759 every Friday, and you know at the time, all State, 432 00:23:33.200 --> 00:23:35.559 I mean literally, we had three claims in a row, 433 00:23:35.640 --> 00:23:39.599 one Friday after another, and they were big hailstorms, and 434 00:23:39.640 --> 00:23:42.200 so we had all the catastrophic people out there. But 435 00:23:42.240 --> 00:23:45.319 of course they did it as three different claims, and 436 00:23:46.079 --> 00:23:48.920 so you had three deductibles and three you know everything. 437 00:23:49.400 --> 00:23:51.519 And the question was, you guys aren't going to raise 438 00:23:51.559 --> 00:23:55.400 the rates on me and stuff? And their promise was, no, John, 439 00:23:55.440 --> 00:23:59.640 we would never do that, you know, that would never never, never, 440 00:23:59.680 --> 00:24:02.119 We would never do that. That would be a catastrophic loss. 441 00:24:02.119 --> 00:24:04.079 And that is not something we do. And of course 442 00:24:04.119 --> 00:24:07.519 next year my rates doubled. So with that being said, 443 00:24:08.200 --> 00:24:09.079 we got to take a break. 444 00:24:09.119 --> 00:24:09.759 We'll be right back. 445 00:24:09.799 --> 00:24:18.680 Guys, hang on, go with a sure thing Denver's best 446 00:24:18.759 --> 00:24:20.720 roofer Excel Roofing dot com. 447 00:24:20.759 --> 00:24:22.799 You don't pay a cent until you're content. 448 00:24:26.160 --> 00:24:29.720 Time for an insurance checkup, free no obligation comparison call 449 00:24:29.799 --> 00:24:33.119 Compass Insurance paying too much your coverage at dozens of 450 00:24:33.160 --> 00:24:35.799 insurance companies find out now three all three seven to 451 00:24:35.880 --> 00:24:36.359 seven to one. 452 00:24:36.480 --> 00:24:36.720 Help. 453 00:24:36.880 --> 00:24:39.519 You'll think you're his only customer when you choose Frank 454 00:24:39.599 --> 00:24:42.039 durand the real estate Man dot com to list your 455 00:24:42.079 --> 00:24:45.720 home with Remax Alliance three three nine two zero sixteen 456 00:24:45.799 --> 00:24:46.319 twenty two. 457 00:24:50.200 --> 00:24:52.480 All right, all right, all right, this is John Fuller 458 00:24:52.799 --> 00:24:57.160 back with the troubleshooter network, and I'm here with my 459 00:24:57.440 --> 00:25:01.079 illustrious staff of experts on card day. Here we've were 460 00:25:01.079 --> 00:25:03.319 talking off air. We're going to get into some of 461 00:25:03.359 --> 00:25:07.000 these issues because we touched on some things that I 462 00:25:07.039 --> 00:25:09.640 found to be pretty interesting. And it really kind of 463 00:25:09.680 --> 00:25:13.039 has to do with, you know, challenges that the auto 464 00:25:13.599 --> 00:25:17.519 repair centers are facing and stuff. I mean, I didn't 465 00:25:17.559 --> 00:25:20.599 know this, but you guys are having challenges getting parts 466 00:25:20.640 --> 00:25:21.279 in right now? 467 00:25:21.400 --> 00:25:21.920 Is that right? 468 00:25:22.079 --> 00:25:22.240 Well? 469 00:25:22.279 --> 00:25:25.839 Getting quality parts or parts? Yeah, tell me more about that. Well, 470 00:25:25.920 --> 00:25:27.559 I mean it's a listen. I want to say his name, 471 00:25:27.599 --> 00:25:29.799 he said. If I hadn't a scene it with my 472 00:25:29.839 --> 00:25:31.799 own eyes, I would have thought you guys are telling 473 00:25:31.839 --> 00:25:34.640 stories because we had to go through three alternators to 474 00:25:34.720 --> 00:25:36.400 get a good alternator for his car. 475 00:25:36.880 --> 00:25:38.839 And we're not talking wrong with the alternators. 476 00:25:38.920 --> 00:25:41.759 Well, the first one out of the box, the charge 477 00:25:41.799 --> 00:25:45.599 light came on and it starts smoking. Oh, second one 478 00:25:46.119 --> 00:25:50.960 started screaming high squeal. You just got to hit that 479 00:25:51.000 --> 00:25:53.079 with a hammer, right, Well, we tried that, it didn't work, 480 00:25:54.480 --> 00:25:57.079 and then we ended up with an oe which we 481 00:25:57.119 --> 00:25:59.400 had to wait three days for, right, And that's the 482 00:25:59.440 --> 00:26:01.759 reason we went with the aftermarket to start with. And 483 00:26:01.759 --> 00:26:03.079 then that took care of the problem. 484 00:26:03.759 --> 00:26:05.839 And that's not just a problem for us, it turns 485 00:26:05.880 --> 00:26:07.599 into a problem for the customer. You know, we were 486 00:26:07.640 --> 00:26:09.920 talking about a Dodge truck that I've had in the shop. 487 00:26:10.000 --> 00:26:10.920 Now we rebuilt it. 488 00:26:11.400 --> 00:26:11.519 Uh. 489 00:26:11.599 --> 00:26:14.359 You know, we're using OE parts and quality parts from 490 00:26:14.359 --> 00:26:17.279 the aftermarket, from Snax and whatnot in order to increase 491 00:26:17.279 --> 00:26:20.400 their durability. And the soul wide body on this truck 492 00:26:20.440 --> 00:26:22.480 has failed now three times, and it's something we're buying 493 00:26:22.519 --> 00:26:26.640 directly from Chrysler. Now, the customer all he sees on 494 00:26:26.680 --> 00:26:29.119 his end is that, why isn't your transmission working? 495 00:26:29.279 --> 00:26:30.759 I hired somebody I trusted. 496 00:26:30.960 --> 00:26:34.640 It be your fault, the quality control coming out coming 497 00:26:34.640 --> 00:26:36.440 out of any of the parts. It's not just you know, 498 00:26:36.559 --> 00:26:38.680 I'm not picking on more par We talked about Toyota, 499 00:26:38.720 --> 00:26:41.039 we talked you can talk about any of the manufacturers 500 00:26:41.079 --> 00:26:44.119 and from the aftermarket as well. We're seeing a lot 501 00:26:44.160 --> 00:26:47.359 of stuff that's coming in that doesn't work right out 502 00:26:47.400 --> 00:26:50.319 of the box or it's missing components out of the box. 503 00:26:51.759 --> 00:26:53.200 So let me ask you this. 504 00:26:53.279 --> 00:26:55.559 When you say OEM parts and you're talking about all 505 00:26:55.599 --> 00:26:58.960 this failure and stuff, is that truly OEM, Like, are 506 00:26:59.000 --> 00:27:03.519 the manufactured experiencing the same failure rate, or do they 507 00:27:03.599 --> 00:27:04.759 use different stuff. 508 00:27:04.920 --> 00:27:07.319 I depending on the parts too. I mean there's there 509 00:27:07.319 --> 00:27:11.039 are certain parts that are more prone. Steering components, racks, 510 00:27:11.279 --> 00:27:15.119 rack and pinions are brutal. Yeah, and they're cheaper the 511 00:27:15.160 --> 00:27:18.319 aftermarket with a better warranty than the OE. So in 512 00:27:18.359 --> 00:27:21.400 the customer's mind, they can save money with a better warranty. 513 00:27:22.119 --> 00:27:25.079 But you know, we we were going through them. You know, 514 00:27:25.119 --> 00:27:28.079 they come back. The last one we did didn't leave. 515 00:27:28.160 --> 00:27:30.680 We ended up taking it to Ford because we thought 516 00:27:30.680 --> 00:27:31.880 we were programming it wrong. 517 00:27:32.880 --> 00:27:35.799 But if you're going through back to your alternator, example, 518 00:27:35.839 --> 00:27:39.440 if you're going through three alternators before you finally get 519 00:27:39.480 --> 00:27:42.519 a good one. I mean, is there a pile of 520 00:27:42.559 --> 00:27:46.319 alternators outside the Ford factory that's you know, wonder feet 521 00:27:46.400 --> 00:27:47.519 tall of alternators? 522 00:27:47.599 --> 00:27:49.880 Because I talked to my wrap the power steering problem 523 00:27:49.880 --> 00:27:52.559 we were having. Yeah, we've been having some some pushback 524 00:27:52.599 --> 00:27:55.720 and some issues on these. It's like, well how about 525 00:27:55.720 --> 00:27:56.319 little heads up? 526 00:27:56.400 --> 00:27:58.880 You know, do they take those back and then rebuild 527 00:27:58.880 --> 00:28:02.200 them and sell them as over again or they then remanufactured. 528 00:28:02.240 --> 00:28:03.680 It's a good question. I don't know what they do 529 00:28:03.759 --> 00:28:05.000 with the returns. 530 00:28:06.200 --> 00:28:08.960 In cases like in cases like you know, just as 531 00:28:09.000 --> 00:28:11.519 an example, we have a lot of problems with the 532 00:28:11.559 --> 00:28:14.039 torque verters for the four ten speeds uh and the 533 00:28:14.079 --> 00:28:15.960 vowil bodies. We get a lot of those bad right 534 00:28:16.000 --> 00:28:18.759 out of the box. Well, something like a torque verter. Yes, 535 00:28:18.759 --> 00:28:20.359 they're definitely going to go through that. It's going to 536 00:28:20.400 --> 00:28:22.200 get rebuilt, It's going to come back into the market. 537 00:28:23.000 --> 00:28:26.920 Got you So, how long after the introduce introduction of 538 00:28:26.960 --> 00:28:29.880 something new do you guys start seeing it? I mean 539 00:28:29.960 --> 00:28:31.519 and know one is going to be a problem, Like 540 00:28:31.519 --> 00:28:33.599 how long does it take to really well, most. 541 00:28:33.440 --> 00:28:35.599 Of that depends on, you know, how long people drive, 542 00:28:35.599 --> 00:28:37.400 because they're going to drive out of the warranties before 543 00:28:37.440 --> 00:28:40.160 they're driving into my shop, because otherwise they're going back 544 00:28:40.200 --> 00:28:42.480 to the to their dealer and get that stuff taking 545 00:28:42.480 --> 00:28:44.480 care of there. Do you get some whispers you start 546 00:28:44.519 --> 00:28:47.640 hearing about things because obviously you know, you know, Kevin 547 00:28:47.640 --> 00:28:49.440 and I have both working dealerships in the past. We 548 00:28:49.480 --> 00:28:52.039 have friends and dealerships. You know, we also have a 549 00:28:52.200 --> 00:28:54.400 social network where n will. 550 00:28:54.200 --> 00:28:57.680 Talk to just be start publishing texting those service boats 551 00:28:57.720 --> 00:28:59.759 so you can, you know, catch your eye and keep 552 00:28:59.839 --> 00:29:00.519 up on stuff. 553 00:29:00.559 --> 00:29:04.079 But yeah, So by the time you guys to warranty, 554 00:29:04.160 --> 00:29:06.640 you already know that there's a problem on the project area. 555 00:29:06.960 --> 00:29:09.519 A lot of cases, you know, some of the aftermarket 556 00:29:09.519 --> 00:29:11.359 has already got their eye on it too, and they're 557 00:29:11.359 --> 00:29:13.160 trying to come up with a fix so that when 558 00:29:13.160 --> 00:29:15.279 it rolls in our door, we're not dependent upon that 559 00:29:15.480 --> 00:29:18.440 known failure that we have to put back inside that car. Well, 560 00:29:18.440 --> 00:29:20.440 hopefully have something else out there that we can we 561 00:29:20.440 --> 00:29:23.759 can refit or you know, match up in order to 562 00:29:23.759 --> 00:29:25.079 fix the problem. 563 00:29:25.319 --> 00:29:27.440 That probably saves a customer a lot of money too, 564 00:29:27.640 --> 00:29:30.759 just just being on top of what's going on with 565 00:29:30.799 --> 00:29:31.359 these issues. 566 00:29:31.440 --> 00:29:33.680 Oh yeah, yeah, yeah, we can. We can tell them 567 00:29:33.720 --> 00:29:37.039 right away because Jeff knows like the Silverado's mid twenties 568 00:29:37.599 --> 00:29:42.799 early twenties ten speed transmission, it's it's a piece of junk, right, 569 00:29:42.880 --> 00:29:45.880 And not only that, but you can't get one. So 570 00:29:45.920 --> 00:29:48.000 if you want to get an upgraded one something, I 571 00:29:48.000 --> 00:29:51.000 don't think they've fixed them yet. Yeah, so we're you know, 572 00:29:51.039 --> 00:29:52.559 the customers sitting there, it's like, well, what do you 573 00:29:52.559 --> 00:29:54.799 mean you can't get it? What am I supposed to do? 574 00:29:54.880 --> 00:29:57.359 I got thirty five thousand dollars pickup trucks sitting in 575 00:29:57.400 --> 00:30:01.359 my drive. I can't drive twice said yeah, yeah, yeah, yeah, 576 00:30:01.400 --> 00:30:02.319 And there's no answers. 577 00:30:02.839 --> 00:30:07.119 It's frustrating. That's interesting. So we have open lines here today, guys. 578 00:30:07.200 --> 00:30:09.640 So we'd really like to get some calls about your 579 00:30:09.720 --> 00:30:14.000 problems and stuff. Uh three or three seven, three, one 580 00:30:14.039 --> 00:30:16.400 eight two five five is a number here. You're welcome 581 00:30:16.400 --> 00:30:18.599 to give us a call about car issues or any 582 00:30:18.640 --> 00:30:23.000 other issues that you have and and and we'll deal 583 00:30:23.039 --> 00:30:25.319 with those as soon as you get in. I've got 584 00:30:25.640 --> 00:30:28.720 another question that that Dmitri brought up, and it's about 585 00:30:28.920 --> 00:30:34.000 shifting back and forth and kind of owner caused issues 586 00:30:34.160 --> 00:30:36.720 and stuff. What what kind of stuff you guys seeing? 587 00:30:37.119 --> 00:30:40.480 Does that really? Does that hurt of a vehicle to 588 00:30:40.519 --> 00:30:40.759 do that? 589 00:30:41.000 --> 00:30:41.160 Oh? 590 00:30:41.200 --> 00:30:43.880 Yeah, it is terrible on your transmission. You know, you 591 00:30:43.960 --> 00:30:46.400 get stuck rocking back and forth in the snow. You're 592 00:30:46.440 --> 00:30:49.359 gaining momentum going backward, you're slamming in the reverse. You're 593 00:30:49.400 --> 00:30:51.319 taking the momental of you know, six steven and eight 594 00:30:51.319 --> 00:30:55.119 thousand pound vehicle and trying to turn everything back on 595 00:30:54.799 --> 00:30:58.039 its ear. The same thing comes to you know, just 596 00:30:58.079 --> 00:31:00.519 pulling out of a parking spot and how you're ready 597 00:31:00.519 --> 00:31:02.720 to go forward. We'll come to a complete stop. 598 00:31:02.880 --> 00:31:03.200 Please. 599 00:31:03.519 --> 00:31:06.720 That is murder on the gear train in there, you know, 600 00:31:06.799 --> 00:31:08.759 throwing it in park before coming to a complete stop. 601 00:31:08.920 --> 00:31:11.279 You can snap stuff apart and it's heavy damage. When 602 00:31:11.279 --> 00:31:13.559 you do that, it's catastrophic and it's expensive. 603 00:31:13.839 --> 00:31:15.839 Yeah, everybody just gets in a hurry because you start 604 00:31:15.839 --> 00:31:18.559 your vehicle up and it's got a high rpm. Give 605 00:31:18.559 --> 00:31:21.240 it ten seconds to come off the high rpm before 606 00:31:21.240 --> 00:31:23.559 you drop it and gear and peaks through the little 607 00:31:23.599 --> 00:31:25.640 scrapehule you made in the ice in the window. You know, 608 00:31:25.720 --> 00:31:27.000 give it, let it warm up a little. 609 00:31:27.319 --> 00:31:30.519 Do you guys ever work on boats and those kind 610 00:31:30.519 --> 00:31:33.960 of motors or anything, or are you familiar with them? 611 00:31:34.640 --> 00:31:35.839 Yeah? That kind of the. 612 00:31:35.880 --> 00:31:39.200 Reason I asked is that so I've I've been voting 613 00:31:39.240 --> 00:31:41.240 my whole life, and I've it's one of my pet 614 00:31:41.240 --> 00:31:43.720 peeves to stop and let the motors stop before you 615 00:31:43.759 --> 00:31:46.359 shift gears. But a lot of times with twin engine 616 00:31:46.359 --> 00:31:49.039 boats and stuff, you're using those motors to steer with me, 617 00:31:49.200 --> 00:31:52.599 So you don't really have time to just daley dally. 618 00:31:52.720 --> 00:31:54.920 You need to kind of get on with it. But 619 00:31:54.920 --> 00:31:57.960 but last year or just this past summer, I was 620 00:31:58.000 --> 00:32:00.319 in Hawaii. My wife had a business train and I 621 00:32:00.359 --> 00:32:04.279 tagged along and we went to the Pearl Harbor, you know, 622 00:32:05.079 --> 00:32:07.319 whatever you want to call it, the site and the 623 00:32:07.400 --> 00:32:08.400 tour and the memorial. 624 00:32:08.839 --> 00:32:09.839 The boat right out. 625 00:32:09.720 --> 00:32:12.039 To the side of the some of the boats that sank, 626 00:32:12.960 --> 00:32:16.720 and these guys went out there and just slammed that 627 00:32:16.839 --> 00:32:19.640 boat back into reverse to to spin it around. 628 00:32:19.640 --> 00:32:20.880 And I mean they nailed it. 629 00:32:20.920 --> 00:32:23.839 They hit that, not just perfect, but when they did that, 630 00:32:23.960 --> 00:32:25.640 about half the boat turned around. 631 00:32:25.720 --> 00:32:27.400 Like what the heck? 632 00:32:27.960 --> 00:32:30.880 You know, are there bigger engines that that you know't 633 00:32:30.880 --> 00:32:34.359 have have the ability to not get damage from that? 634 00:32:34.480 --> 00:32:36.240 Or is that kind of it wouldn't really be the 635 00:32:36.279 --> 00:32:37.519 engine that you're worried about there. 636 00:32:37.599 --> 00:32:40.240 It's a system, right, That's really what I meant to say. 637 00:32:40.240 --> 00:32:43.279 That drive system. I mean, I think they probably to 638 00:32:43.319 --> 00:32:45.599 an extent, can withstand a little bit more of it. 639 00:32:45.640 --> 00:32:49.440 But anytime you're changing the inertia and switching it in 640 00:32:49.519 --> 00:32:52.880 the opposite direction, especially in an abrupt manner, you're gonna 641 00:32:52.880 --> 00:32:53.480 wear stuff out. 642 00:32:53.519 --> 00:32:56.799 It's not that boat, it's the company's boat, so well 643 00:32:56.799 --> 00:33:01.279 it's the US government's folks. Yeah, when it's not your property, 644 00:33:01.400 --> 00:33:02.839 you get people behave differently. 645 00:33:03.200 --> 00:33:04.519 Hey, we got to go to a break. We'll be 646 00:33:04.599 --> 00:33:04.960 right back. 647 00:33:10.440 --> 00:33:13.720 Go with a sure thing Denver's Best roofer Excel Roofing 648 00:33:13.799 --> 00:33:14.400 dot com. 649 00:33:14.440 --> 00:33:16.440 You don't pay a cent until you're content. 650 00:33:19.839 --> 00:33:23.400 Time for an insurance checkup free, no obligation comparison call 651 00:33:23.480 --> 00:33:26.799 Compass Insurance paying too much your coverage at dozens of 652 00:33:26.839 --> 00:33:29.480 insurance companies find out now three O three, seven to 653 00:33:29.559 --> 00:33:32.359 seven to one help. You'll think you're his only customer 654 00:33:32.400 --> 00:33:34.640 when you choose Frank durand the real estate Man dot 655 00:33:34.680 --> 00:33:38.000 com to list your home with Remax Alliance three oh 656 00:33:38.039 --> 00:33:49.279 three nine two zero sixteen twenty two. 657 00:33:50.640 --> 00:33:54.119 Good afternoon, John Fuller here on the Troubleshooter Network. We're 658 00:33:54.160 --> 00:33:56.400 back with a whole lot of calls stacked up here. 659 00:33:56.440 --> 00:33:59.759 We're going to get right to those, and let's start 660 00:33:59.799 --> 00:34:02.720 out with Glenn. What's a question about maintenance? What's going on? 661 00:34:02.720 --> 00:34:03.200 Glenn? 662 00:34:04.079 --> 00:34:04.319 Hello? 663 00:34:04.440 --> 00:34:08.280 John, enjoyed your participation when you're there throughout the weeks 664 00:34:08.320 --> 00:34:11.000 and yesterday's show. Enjoyed it very much as well as today. 665 00:34:11.119 --> 00:34:13.480 Appreciate that what's going on with you? 666 00:34:13.599 --> 00:34:16.519 A fan of car day and so I finally have 667 00:34:16.599 --> 00:34:19.400 a purpose, a reason to call lay it on us, 668 00:34:20.280 --> 00:34:23.159 the original owner of a two thousand and two Toyota 669 00:34:23.199 --> 00:34:26.880 Tacoma one hundred and ninety five thousand miles never had 670 00:34:26.920 --> 00:34:30.559 a problem. I'm pretty good at maintaining the routine maintenance 671 00:34:30.599 --> 00:34:34.719 and preventative maintenance. But I've reached that point where I'm 672 00:34:34.800 --> 00:34:38.079 thinking I'm going to have some repairs, and I'm wondering 673 00:34:38.119 --> 00:34:40.519 if the guys could give me a kind of a 674 00:34:40.559 --> 00:34:42.599 game plan on how to approach it. I've got no 675 00:34:42.639 --> 00:34:46.559 problems with anything that's the moment, but water pumps, shol pumps, 676 00:34:46.559 --> 00:34:49.719 timing bells, figure they're all coming up pretty soon. So 677 00:34:50.039 --> 00:34:53.360 is there a recommendation on how to proceed? 678 00:34:53.719 --> 00:34:55.639 Hey, Glenn, we'll be glad to deal with that. We're 679 00:34:55.639 --> 00:34:57.199 going to go to a real quick break. We'll be 680 00:34:57.280 --> 00:34:58.760 right back to deal with those issues. 681 00:34:58.800 --> 00:34:59.400 Thanks. 682 00:35:04.159 --> 00:35:07.440 Go with a sure thing Denver's Best roofer Excel roofing 683 00:35:07.559 --> 00:35:10.199 dot com. You don't pay a cent until you're content. 684 00:35:13.559 --> 00:35:16.760 Time for an insurance check up free, no obligation. In comparison, 685 00:35:16.880 --> 00:35:20.440 call compass insurance paying too much your coverage at dozens 686 00:35:20.440 --> 00:35:23.159 of insurance companies find out now three all three seven 687 00:35:23.280 --> 00:35:26.280 seven one help. You'll think you're his only customer when 688 00:35:26.320 --> 00:35:28.800 you choose Frank durand the real estate man dot Com 689 00:35:28.840 --> 00:35:31.960 to list your home with Remax Alliance three oh three 690 00:35:32.039 --> 00:35:33.719 nine two zero sixteen twenty two. 691 00:35:34.519 --> 00:35:39.760 Yeah, Ript. 692 00:35:41.519 --> 00:35:49.199 News, come run in just as fast as we can. 693 00:35:50.440 --> 00:35:54.800 Shooter's gonna help come man, This is. 694 00:35:54.760 --> 00:36:00.679 The Troubleshooter Show Now, Tom Martinez, Good afternoon. 695 00:36:00.719 --> 00:36:04.480 John Fuller here on behalf of mister Martino, who is out. 696 00:36:04.559 --> 00:36:08.159 I'm sitting in for the Troubleshooter Network today with my 697 00:36:08.480 --> 00:36:10.960 loyal staff of experts here. 698 00:36:11.000 --> 00:36:13.320 We've got Jeff. 699 00:36:13.000 --> 00:36:17.159 And Kevin here on card day filling in and offering 700 00:36:17.199 --> 00:36:19.760 their expertise. And we were talking to Glenn before the break, 701 00:36:19.760 --> 00:36:23.400 who has a two thousand and two Toyota Tacoma with 702 00:36:23.480 --> 00:36:26.119 one hundred and ninety five thousand miles on it. And 703 00:36:26.639 --> 00:36:28.840 you know, Glenn, if I understand, you're just looking for what 704 00:36:28.880 --> 00:36:31.079 the future holds and how you can kind of stay 705 00:36:31.079 --> 00:36:33.800 on top of things exactly right. 706 00:36:34.039 --> 00:36:34.800 Yeah. 707 00:36:34.960 --> 00:36:37.440 Is that a four cylinder? Six cylinder? That's that's the 708 00:36:37.480 --> 00:36:38.159 big difference. 709 00:36:38.840 --> 00:36:39.480 Six cylinder. 710 00:36:39.639 --> 00:36:41.360 So you do have a belt and you have changed 711 00:36:41.400 --> 00:36:43.440 that obviously, you didn't go two hundred thousand on the 712 00:36:43.440 --> 00:36:44.039 same belt. 713 00:36:44.840 --> 00:36:47.679 Changed it about nine years ago at about one hundred 714 00:36:47.719 --> 00:36:48.360 and twenty. 715 00:36:48.840 --> 00:36:52.599 Sure. Yeah, so that would be about the only preventative 716 00:36:52.679 --> 00:36:54.679 thing that you could really do other than what you've 717 00:36:54.719 --> 00:36:57.840 been doing, you know, fluids and plugs and different things. 718 00:36:58.599 --> 00:37:01.280 You know, well, thanks, like water pump. Should I just 719 00:37:01.360 --> 00:37:04.000 let them go out before I have them repair towed 720 00:37:04.039 --> 00:37:04.800 in and repaired. 721 00:37:05.039 --> 00:37:07.840 No, because that's driven by your timing belt. So if 722 00:37:07.840 --> 00:37:09.920 you fail the water pump fails, you can knock the 723 00:37:09.920 --> 00:37:13.079 belt off it as well. So I would suggest you 724 00:37:13.199 --> 00:37:15.440 do a timing kit which includes all the pulleys in 725 00:37:15.480 --> 00:37:17.039 the water pump by two hundred. 726 00:37:16.800 --> 00:37:19.440 Thousand, okay, excellently. 727 00:37:19.480 --> 00:37:22.840 Anything else other in fluids, there's really nothing else there. 728 00:37:24.159 --> 00:37:27.079 Well that that gives me an approach on how to 729 00:37:27.480 --> 00:37:30.039 keep on top of it. Of course, now the transmission, 730 00:37:30.079 --> 00:37:32.480 the only thing that's been done about nine years ago 731 00:37:32.960 --> 00:37:37.480 was drained and refilled and kicked or bitch and pieces, 732 00:37:37.519 --> 00:37:40.800 I guess. So it's been functioning fine. So is there 733 00:37:40.800 --> 00:37:43.000 anything I need to do with the transmission. 734 00:37:43.079 --> 00:37:46.239 Well, I actually recommend that you're servicing that transmission every 735 00:37:46.239 --> 00:37:49.360 three years or thirty six thousand miles, not just dropping 736 00:37:49.360 --> 00:37:51.760 the fluid out and then topping it back off, but 737 00:37:51.800 --> 00:37:54.239 actually dropping the pan and changing that filter in there. 738 00:37:54.599 --> 00:37:56.920 The filter over time, the micron rating, it's going to 739 00:37:57.039 --> 00:37:59.400 change and allow larger and larger to breed a pass. 740 00:38:00.039 --> 00:38:01.039 You do want to change it? 741 00:38:02.159 --> 00:38:05.159 Yeah, that was down about a few years back, so 742 00:38:05.280 --> 00:38:06.519 I need to look into that again. 743 00:38:06.800 --> 00:38:07.119 Okay. 744 00:38:07.159 --> 00:38:09.440 Well that gives me some excellent advice, and I appreciate 745 00:38:09.519 --> 00:38:09.880 you guys. 746 00:38:09.920 --> 00:38:13.519 Thank you Glenn, thanks for calling. Appreciate that. We've got 747 00:38:13.519 --> 00:38:14.880 a couple more callers on the line. 748 00:38:14.920 --> 00:38:15.719 Bill, We're going to get to. 749 00:38:15.679 --> 00:38:18.480 You in just a moment, So hang on, Sean. You're 750 00:38:18.519 --> 00:38:23.480 having some electrical issues. Talk to us, Sean fell Off. Okay, Bill, 751 00:38:23.559 --> 00:38:26.199 your next talk to us about your shaking issue. 752 00:38:27.360 --> 00:38:31.280 Yes, well, I bought a sixty six Corvette three twenty 753 00:38:31.320 --> 00:38:36.679 seven three fifty horse numbers matching car, and I bought 754 00:38:36.679 --> 00:38:40.400 it had a slight vibration and just when the car 755 00:38:40.480 --> 00:38:44.760 is sitting and wed rib it up between one thy 756 00:38:44.920 --> 00:38:47.960 fifty nine of our PM, it would it would amplify 757 00:38:48.039 --> 00:38:54.320 even more. So I thought, well maybe you could live 758 00:38:54.320 --> 00:38:57.239 a longer. I drove the car the worst it got, 759 00:38:58.079 --> 00:39:01.639 so I bring it in and I pulled the clutch out, 760 00:39:01.800 --> 00:39:05.199 clutch push played flight real out, take it down to Denver, 761 00:39:05.280 --> 00:39:10.000 balancing and have it balanced. It was very very small 762 00:39:10.039 --> 00:39:12.039 amount of balancing that he had to do with it. 763 00:39:12.760 --> 00:39:17.400 Put it back in, shakes even worse. Take it back out, 764 00:39:18.079 --> 00:39:20.559 take it back down and said, woman, maybe you missed something. 765 00:39:20.639 --> 00:39:23.000 He said, no, it didn't, but I'll be happy to 766 00:39:23.119 --> 00:39:28.199 check it again. Checked it again and put it back in. 767 00:39:29.320 --> 00:39:33.079 Still shakes, my hail. So I've got another Corrette with 768 00:39:33.079 --> 00:39:33.800 the same motor. 769 00:39:34.039 --> 00:39:34.760 Is this shaking? 770 00:39:34.920 --> 00:39:38.079 And excuse me? Is this shaking in park or when 771 00:39:38.079 --> 00:39:43.599 it's in gear or just in park in park, sitting there. 772 00:39:43.320 --> 00:39:45.880 Yeah, and it doesn't change when you step on the clutch. 773 00:39:48.400 --> 00:39:56.960 No, Noah continues to shake, continues to shake. Well, it 774 00:39:57.039 --> 00:39:59.039 shakes it with the clutch end of the clutch out 775 00:39:59.719 --> 00:40:01.159 m or the car driving. 776 00:40:01.400 --> 00:40:03.559 And you've inspected the balancer on the front. 777 00:40:04.960 --> 00:40:08.880 I've changed it, switched balancers. This engine has a smaller 778 00:40:08.920 --> 00:40:12.159 balancer on the front YEP. The other sixty six has 779 00:40:12.199 --> 00:40:16.079 a large balancer. So I swapped balancers with the new 780 00:40:16.159 --> 00:40:22.639 five balanced fly wheel. And it still shakes. And I'm 781 00:40:22.920 --> 00:40:25.119 to my WIT's end. I've been around Corret's a lot. 782 00:40:25.199 --> 00:40:28.199 I just don't understand what what I'm missing here. 783 00:40:28.679 --> 00:40:30.519 And once you get driving, I mean, do you have 784 00:40:30.559 --> 00:40:33.360 any power issues if you either, like going from forty 785 00:40:33.400 --> 00:40:37.960 to sixty seventy miles an hour, plenty of power, plenty 786 00:40:37.960 --> 00:40:42.159 of power. It's definitely not a mess fire or anything. Yeah. 787 00:40:42.360 --> 00:40:46.880 No, it runs, It runs real straw and it's getting 788 00:40:46.880 --> 00:40:48.800 new car rider on it. I mean, it just runs 789 00:40:48.800 --> 00:40:51.159 in the idols and starts and does everything's supposed to. 790 00:40:52.039 --> 00:40:55.960 Doesn't shake at all the idol but between one thousand 791 00:40:56.039 --> 00:41:00.679 and two thousand they shakes like cold. Just can't figure 792 00:41:00.679 --> 00:41:01.280 it out, I. 793 00:41:01.199 --> 00:41:04.119 Mean, unless you have an internal balance issue in the 794 00:41:04.119 --> 00:41:06.840 motor itself. I mean, it's seems like you've covered it. 795 00:41:09.360 --> 00:41:12.199 Yeah, you even checked the motormounts, you know, to make 796 00:41:12.239 --> 00:41:14.719 sure that. I mean that wouldn't necessarily do it's not 797 00:41:14.880 --> 00:41:20.719 balanced Solis motor mounse. But do you guys have any 798 00:41:20.760 --> 00:41:23.320 of their ideas what it could possibly be? 799 00:41:26.119 --> 00:41:28.679 Just like Kevin said just a second ago, it sounds 800 00:41:28.679 --> 00:41:31.079 like you're starting to get into the block itself because 801 00:41:31.159 --> 00:41:35.639 he's pretty much covered everything externally, so. 802 00:41:37.119 --> 00:41:38.880 You think maybe it's the engine itself. 803 00:41:38.920 --> 00:41:39.320 It could be. 804 00:41:39.400 --> 00:41:40.599 Yeah, you could have a crank issue. 805 00:41:41.079 --> 00:41:43.400 It's possible, but yeah, because the balance that come from 806 00:41:43.400 --> 00:41:45.639 the clutch and flywheel and the balance or in the 807 00:41:45.639 --> 00:41:48.199 front or the motor mounts. I mean, if those are 808 00:41:48.199 --> 00:41:50.559 all good, there's nothing else there the cause of vibration. 809 00:41:50.679 --> 00:41:52.159 How's how's your crank in play? 810 00:41:55.159 --> 00:41:57.719 I have do, be honest, I haven't checked the crank in. 811 00:41:57.800 --> 00:42:01.079 Play start there. 812 00:42:03.519 --> 00:42:05.599 Before. Before I was going to do next is I 813 00:42:05.679 --> 00:42:08.679 was going to put an automatic flex played on it 814 00:42:08.719 --> 00:42:14.079 and both the starter up and start the engine with 815 00:42:14.239 --> 00:42:17.920 the flex played on it and see if the engine shakes. 816 00:42:19.599 --> 00:42:21.880 Wouldn't that if it shakes, wouldn't that tell you that 817 00:42:22.079 --> 00:42:24.559 it's internally most likely? 818 00:42:24.599 --> 00:42:26.119 Yeah, I mean you've pretty much. I mean you know 819 00:42:26.159 --> 00:42:28.000 it's not the fly will. You've already cut that down. 820 00:42:28.039 --> 00:42:30.840 You swapped out your harmonic balancer. So I mean between 821 00:42:30.840 --> 00:42:34.000 crankshaft in play and uh, you know, something deeper inside 822 00:42:34.000 --> 00:42:36.039 the motor. I think you're going inside that engine for 823 00:42:36.079 --> 00:42:40.920 one reason or another, So would you would. 824 00:42:40.679 --> 00:42:42.960 You think it would be crankshaft potentially? 825 00:42:43.599 --> 00:42:45.960 That's just what you need to start with process of elimination. 826 00:42:50.280 --> 00:42:54.559 Yeah, well, I really appreciate it. I'm really stumped on 827 00:42:54.679 --> 00:42:56.679 all that. Well, I'd call the experts and see if 828 00:42:56.679 --> 00:42:59.920 you guys had something maybe I was missing, but I 829 00:43:02.239 --> 00:43:05.440 guess I'll just have to start with the flex plate 830 00:43:05.440 --> 00:43:06.280 and then go from there. 831 00:43:07.880 --> 00:43:11.920 Any other ideas, No, he's pretty well covered it. I mean, 832 00:43:11.960 --> 00:43:16.239 you know, I'm mad ideas with that. I mean, unless 833 00:43:16.239 --> 00:43:17.719 you want to, you know, take the ins and out 834 00:43:17.760 --> 00:43:19.360 and you know, have a builder go through it and 835 00:43:19.400 --> 00:43:21.639 balance and you know, go through it that way. But 836 00:43:21.639 --> 00:43:26.440 that gets extreme there. Yeah, it's it's real pricey, Yes 837 00:43:26.480 --> 00:43:28.599 it does. Yeah. 838 00:43:28.639 --> 00:43:30.079 Well, thank you guys very much. 839 00:43:30.159 --> 00:43:32.199 I really appreciate it, Hey, Bill, appreciate it. 840 00:43:33.559 --> 00:43:36.239 I listened to your station, So if someone comes online 841 00:43:36.280 --> 00:43:39.880 and has a similar situation that they fixed, I'll be listening. 842 00:43:40.320 --> 00:43:43.000 Absolutely, we'll put that out there. If anybody has any ideas, 843 00:43:43.000 --> 00:43:44.480 give us a call. We'll get you right on the 844 00:43:44.519 --> 00:43:46.199 air here. So thanks for the call. 845 00:43:46.280 --> 00:43:46.480 Bill. 846 00:43:47.280 --> 00:43:50.320 Hey, We've got a couple of issues to follow up 847 00:43:50.360 --> 00:43:53.360 on with the cases that we've been working on the 848 00:43:53.440 --> 00:43:54.079 last few days. 849 00:43:54.119 --> 00:43:58.679 One of them was yesterday and and we all heard 850 00:43:58.719 --> 00:44:03.480 the story of the young lady with the piano escapades 851 00:44:03.559 --> 00:44:05.599 and to maitre, you've got some follow up on that. 852 00:44:06.239 --> 00:44:11.119 Yeah, John, you may recall that Peggy called because gosh, 853 00:44:11.199 --> 00:44:13.880 what was call All my Sons Moving had done kind 854 00:44:13.880 --> 00:44:16.400 of a half job moving her piano and then damaged 855 00:44:16.400 --> 00:44:18.960 it and challenged her twice with what the quote at 856 00:44:19.039 --> 00:44:24.639 rate was. So yesterday All my Sons declined to comment 857 00:44:24.719 --> 00:44:28.119 on that. Yesterday, so I emailed their media contact email 858 00:44:28.119 --> 00:44:31.119 address at their headquarters I think is in Texas. Never 859 00:44:31.159 --> 00:44:33.159 heard back from All my Sons. But Peggy called me 860 00:44:33.239 --> 00:44:36.239 this morning and she said they called her. So the 861 00:44:36.400 --> 00:44:39.519 national claims manager from All my Sons Moving and Storage 862 00:44:39.559 --> 00:44:43.159 called her and then what he'd offered to do, and 863 00:44:43.239 --> 00:44:47.320 she was really happy to hear. This is they're going 864 00:44:47.360 --> 00:44:48.559 to pay her for the damage. 865 00:44:48.880 --> 00:44:49.719 Fantastic. 866 00:44:49.960 --> 00:44:53.280 You probably already know, but you know, moving company contracts 867 00:44:53.320 --> 00:44:56.320 specify usually somebod like sixty or sixty two cents a 868 00:44:56.360 --> 00:45:00.480 pound and which is their maximum liability. And it's a 869 00:45:00.480 --> 00:45:01.800 ten thousand pound piano. 870 00:45:01.960 --> 00:45:03.719 But that was a crazy case. 871 00:45:03.840 --> 00:45:06.639 They left this piano out in the backyard with a 872 00:45:06.840 --> 00:45:11.519 tarp over it and wished her luck during the waters. 873 00:45:11.199 --> 00:45:16.599 Ranging, right, So she's whatever, whatever it was, it's not 874 00:45:17.719 --> 00:45:19.000 that's not how you leave a piano. 875 00:45:19.280 --> 00:45:21.960 You don't leave a piano in the backyard with something 876 00:45:22.039 --> 00:45:24.039 covering it and wish the lady Luck. 877 00:45:24.119 --> 00:45:24.840 That's crazy. 878 00:45:24.920 --> 00:45:27.639 Yeah, So she had to hire another moving company to 879 00:45:27.719 --> 00:45:30.519 finish the job, and this piano was a gift to 880 00:45:30.519 --> 00:45:33.039 one of her friends, and so she covered all the bills. 881 00:45:33.599 --> 00:45:35.719 So all my sons is going to send her a 882 00:45:35.800 --> 00:45:39.599 check for six hundred bucks and you know, they're not 883 00:45:39.719 --> 00:45:41.880 going to refund her part of the you know, the 884 00:45:42.159 --> 00:45:45.360 doubling of the price that she had paid. But under 885 00:45:45.440 --> 00:45:47.840 the circumstances, I mean, moving companies aren't very. 886 00:45:47.800 --> 00:45:48.519 Easy to deal with. 887 00:45:48.800 --> 00:45:51.559 Hey, I think that's a great outcome, you know, and 888 00:45:51.639 --> 00:45:54.159 we identified all the problems that you were going to 889 00:45:54.239 --> 00:45:58.360 have with having a second company involved, and and you know, 890 00:45:58.559 --> 00:46:01.360 the tendency to say, well the damage must have been 891 00:46:01.360 --> 00:46:03.719 caused by the other company and all this stuff. So 892 00:46:04.559 --> 00:46:07.480 given all of that, I have to say, that's a 893 00:46:07.480 --> 00:46:10.199 great outcome. And I'll you know, give props to all 894 00:46:10.239 --> 00:46:13.800 my sons for contacting her and attempting to make it right. 895 00:46:13.920 --> 00:46:16.599 So yeah, I mean it's she's satisfied, and I'm pretty 896 00:46:16.599 --> 00:46:18.840 happy that we got a moving company to do something. 897 00:46:18.880 --> 00:46:21.920 And I think it's the case is closed and resolved 898 00:46:21.960 --> 00:46:24.519 and the color is happy. So I'm very happy. 899 00:46:26.159 --> 00:46:28.960 Being being awesome. That's a good job. 900 00:46:31.199 --> 00:46:34.400 I wanted to talk a little bit about just some 901 00:46:34.559 --> 00:46:38.239 maintenance issues. When you talk about like doing a training 902 00:46:38.320 --> 00:46:41.000 job every three years and thirty six thousand miles, I 903 00:46:41.039 --> 00:46:46.480 mean I've seen transmissions that have gone a couple hundred 904 00:46:46.559 --> 00:46:49.840 thousand miles without being serviced and stuff, and then and 905 00:46:49.880 --> 00:46:52.880 then you always hear about the first time they service it, 906 00:46:52.960 --> 00:46:55.360 the thing drops out of the job. 907 00:46:55.559 --> 00:46:58.599 Yeah, that's why. So you know, back back in the fifties, sixties, 908 00:46:58.599 --> 00:47:00.159 maybe even part of the seventies, that might have been 909 00:47:00.159 --> 00:47:04.039 truly you know, this must have been literally, I mean, 910 00:47:04.079 --> 00:47:06.239 the transmission is probably the second most neglected part of 911 00:47:06.280 --> 00:47:08.400 the car, right, Nobody thinks about it until it doesn't work. 912 00:47:08.440 --> 00:47:10.880 The only thing the piece it's a battery, right. Uh. 913 00:47:11.199 --> 00:47:12.000 You know, if. 914 00:47:11.840 --> 00:47:14.320 You're doing regular maintenance, you're extending that life. So if 915 00:47:14.320 --> 00:47:15.760 you were lucky enough to get two hundred, well, if 916 00:47:15.800 --> 00:47:17.960 you've been maintaining it, maybe you could have pushed out 917 00:47:17.960 --> 00:47:20.360 the three hunt right Right, that's that's the idea. I mean, 918 00:47:20.519 --> 00:47:24.559 there's additives inside that fluid. There's conditioners, there's friction modifiers, 919 00:47:24.559 --> 00:47:28.320 there's things need to repel water, and you're trying to 920 00:47:28.400 --> 00:47:31.480 keep those additives built up so you maintain the health. 921 00:47:32.159 --> 00:47:35.199 So what really goes bad in a training? I mean, 922 00:47:35.199 --> 00:47:36.599 what are you trying to fit. 923 00:47:36.639 --> 00:47:39.519 Six hundred individual parts inside of the average transmission, and 924 00:47:39.559 --> 00:47:42.559 just about any one of them can go. It's dependent 925 00:47:42.639 --> 00:47:45.400 upon you know what data the week it was built on. 926 00:47:45.440 --> 00:47:47.639 Believe it or not, you have you do see problems 927 00:47:47.679 --> 00:47:51.000 on the clocks, excuse me, and that come out of 928 00:47:51.039 --> 00:47:53.960 the manufacturer where you know, you have lots of units 929 00:47:54.199 --> 00:47:57.400 that's from this stage number to this stage number. We're 930 00:47:57.440 --> 00:48:00.079 seeing this failure because there was a problem online. You 931 00:48:00.519 --> 00:48:03.280 have the drivers themselves. You know, we talked earlier about 932 00:48:03.360 --> 00:48:06.440 rocking cars. You know, we have a young driver gets 933 00:48:06.480 --> 00:48:08.320 in there, anythings that's a hot rider. Every place he goes, 934 00:48:08.519 --> 00:48:12.199 that's tough on that unit. So anything from clutches to 935 00:48:12.480 --> 00:48:15.920 hard parts, to pumps to converters, seals themselves come apart 936 00:48:15.920 --> 00:48:18.159 and can make that catastrophic failure. It's got to come 937 00:48:18.199 --> 00:48:18.760 out of the vehicle. 938 00:48:19.840 --> 00:48:23.280 So how much does regular service really protect against all 939 00:48:23.320 --> 00:48:24.960 those other components going there? 940 00:48:25.000 --> 00:48:27.679 It's like any It's like going to the doctor, all right, 941 00:48:27.760 --> 00:48:29.719 It's not just because you go to the doctor does 942 00:48:29.760 --> 00:48:31.239 not mean you're not going to get sick or you're 943 00:48:31.239 --> 00:48:33.000 not going to come down with an ailment. You're just 944 00:48:33.039 --> 00:48:34.639 doing everything you can to prevent it. 945 00:48:36.639 --> 00:48:40.519 Got you, got you? So all right, We're going to 946 00:48:40.559 --> 00:48:49.599 take a quick break here. We'll be right back. Thank you. 947 00:48:49.599 --> 00:48:52.920 Go with a sure thing Denver's best roofer Excel Roofing 948 00:48:53.000 --> 00:48:55.639 dot com. You don't pay a cent until you're content. 949 00:48:59.000 --> 00:49:02.199 Time for an insurance check up free, no obligation. In comparison, 950 00:49:02.320 --> 00:49:05.880 call Compass Insurance Paying too much your coverage at dozens 951 00:49:05.880 --> 00:49:08.639 of insurance companies find out now three all three seven 952 00:49:08.719 --> 00:49:09.159 seven to one. 953 00:49:09.320 --> 00:49:09.599 Help. 954 00:49:09.760 --> 00:49:12.360 You'll think you're his only customer when you choose Frank 955 00:49:12.440 --> 00:49:14.880 durand the real estate Man dot com to list your 956 00:49:14.920 --> 00:49:18.039 home with Remax Alliance three all three nine two zero 957 00:49:18.199 --> 00:49:31.079 sixteen twenty two. 958 00:49:31.239 --> 00:49:34.400 Good afternoon, We are back. This is John Puller on 959 00:49:34.440 --> 00:49:37.400 the Troubleshooter Network. We're here to take your call, solve 960 00:49:37.440 --> 00:49:39.880 your problems, take your complaints, that kind of stuff. 961 00:49:39.960 --> 00:49:42.199 Give us a call. Three oh three eight one three 962 00:49:42.239 --> 00:49:45.199 seven two fifty five. We are here. It is car day. 963 00:49:45.239 --> 00:49:49.360 We have Jeff Vic and Kevin Cochin live in the studio, 964 00:49:49.599 --> 00:49:52.800 as well as my other able bodied deputies, Doc and 965 00:49:52.960 --> 00:49:57.119 Dmitri and we have some open lines here, so definitely 966 00:49:57.119 --> 00:49:57.719 give us a call. 967 00:49:57.800 --> 00:49:59.480 We'll try to give you a hand and help with 968 00:49:59.519 --> 00:50:00.000 your problem. 969 00:50:00.880 --> 00:50:04.639 So we had a couple of other questions come up 970 00:50:04.719 --> 00:50:09.239 offline that I wanted to to address here. But I 971 00:50:09.639 --> 00:50:14.480 was just curious, like if you had to just say, 972 00:50:14.480 --> 00:50:18.119 what is the single most unreliable car, like the one 973 00:50:18.159 --> 00:50:21.599 that you work on more than any other car, what 974 00:50:21.639 --> 00:50:22.559 do you think it would be? 975 00:50:22.800 --> 00:50:25.159 Well, right now, for us, we see a tremendous number 976 00:50:25.159 --> 00:50:28.119 of Nissans. You, Nissan has put all their eggs into 977 00:50:28.119 --> 00:50:32.159 one basket called the CVT transmission, and they are constantly 978 00:50:32.159 --> 00:50:35.039 falling out of these cars to the point where they're 979 00:50:35.039 --> 00:50:37.079 for a long time there, we couldn't get certain parts, 980 00:50:37.079 --> 00:50:39.320 We had to buy a whole units. Depending on which 981 00:50:39.400 --> 00:50:42.159 unit we're getting right now, we still may not be 982 00:50:42.159 --> 00:50:42.840 able to work on it. 983 00:50:42.880 --> 00:50:45.920 But is that a particular model or year or just. 984 00:50:46.159 --> 00:50:48.360 Any of their CVT. So, I mean, so you've you know, 985 00:50:48.400 --> 00:50:50.039 you've got them in the centrist you've got them in 986 00:50:50.039 --> 00:50:52.800 the pathfinders, you've got them inside the uh. 987 00:50:52.679 --> 00:50:54.800 Moranos, all of them. 988 00:50:54.840 --> 00:50:57.440 Yeah, yeah, So I mean they're probably the highest failure 989 00:50:57.440 --> 00:50:58.719 that we see inside that market. 990 00:50:59.400 --> 00:51:01.480 Are you having this same thing, Kevin, Well, we don't 991 00:51:02.159 --> 00:51:06.320 like Jeffson's mostly transmissions, and we every manufacturer has something 992 00:51:06.360 --> 00:51:09.280 going on that's common to it. I mean there's not 993 00:51:09.320 --> 00:51:12.880 one that you can escape. And you start seeing patterns 994 00:51:12.880 --> 00:51:15.239 and patterns and you don't even have to check. I mean, 995 00:51:15.920 --> 00:51:19.199 there's not one that's immune. They're all problematic. 996 00:51:19.639 --> 00:51:21.920 Somebody's got to be the winner, though, you know. 997 00:51:24.000 --> 00:51:26.960 Yeah, that's a tough one, you know. I I would say, 998 00:51:27.119 --> 00:51:30.320 you know, the the Nissan failure is is chronic. I mean, 999 00:51:30.360 --> 00:51:34.320 that's that's just sub with head gas, subrews with head gas. 1000 00:51:34.320 --> 00:51:36.559 That's what I mean. You can pick a manufacturing can 1001 00:51:37.400 --> 00:51:40.960 you know Chevy trucks have lifter problems because they had 1002 00:51:40.960 --> 00:51:43.480 a delete that was part of their package to go 1003 00:51:43.559 --> 00:51:46.719 from four cylinders to eight and and and they're chronically 1004 00:51:46.760 --> 00:51:49.920 going out. You know, Dodge has Dodge and Jeep have 1005 00:51:50.079 --> 00:51:52.920 camp shaft problems and all their motors. So you get 1006 00:51:52.960 --> 00:51:55.320 premature failure the camshafts and those. 1007 00:51:57.199 --> 00:51:57.400 With the. 1008 00:51:59.639 --> 00:52:03.400 Bodies, the CDF drum, they're all common failures. We get 1009 00:52:03.440 --> 00:52:05.280 a lot of them. Like I said before, you know, 1010 00:52:05.360 --> 00:52:07.719 you get replacement parts straight from the manufacturer. 1011 00:52:07.719 --> 00:52:08.880 And they're bad out of the box. 1012 00:52:10.159 --> 00:52:10.880 That's crazy. 1013 00:52:11.000 --> 00:52:15.119 Are there any used slightly used Toyotas or Lexuses that 1014 00:52:15.159 --> 00:52:16.400 you guys would stay away. 1015 00:52:16.159 --> 00:52:18.639 From with with good horns. 1016 00:52:18.480 --> 00:52:22.679 With good horns with a little aside joke there, probably 1017 00:52:22.719 --> 00:52:24.960 Toade is one of the more solid lines there is 1018 00:52:25.159 --> 00:52:27.159 in Lexus. I mean, if I had to pick one, 1019 00:52:27.239 --> 00:52:28.920 that was you know, he said the winner. If you 1020 00:52:29.039 --> 00:52:31.559 will tod in Lexus, Yeah, I don't see nearly starting it. 1021 00:52:31.599 --> 00:52:34.559 You start there and everybody else falls off below them. Yeah. 1022 00:52:34.639 --> 00:52:37.159 However, when I do see them, I generally see much 1023 00:52:37.199 --> 00:52:40.039 more catastrophic failure. We see a lot of hard part 1024 00:52:40.119 --> 00:52:42.079 damage when it comes out of the Toyotas, particularly and 1025 00:52:42.119 --> 00:52:44.239 you know with the Lexus obviously because it's the same line. 1026 00:52:44.360 --> 00:52:44.519 Yep. 1027 00:52:44.760 --> 00:52:46.239 So when they do fail, they tend to be a 1028 00:52:46.239 --> 00:52:47.440 little bit more pricey. 1029 00:52:48.199 --> 00:52:50.400 Got you, But they don't fail as often, not as often. 1030 00:52:50.880 --> 00:52:54.079 Car count is down on that one, yes, definitely. In 1031 00:52:54.239 --> 00:52:56.320 other breaks and stuff, that's all we do mostly with 1032 00:52:56.360 --> 00:52:59.000 Toyota's maintenance right to a ton of repairs. 1033 00:52:59.360 --> 00:53:03.039 So curious you guys both run independent shops and stuff. 1034 00:53:03.039 --> 00:53:05.840 And you mentioned earlier that you start seeing cars after 1035 00:53:06.159 --> 00:53:11.639 the factory warranty expires, and I suspect that you get 1036 00:53:11.639 --> 00:53:15.000 asked frequently about whether a party is better off going 1037 00:53:15.079 --> 00:53:18.800 with an independent shop or or with the dealership. 1038 00:53:19.039 --> 00:53:21.320 What do you say to that question? 1039 00:53:22.159 --> 00:53:24.400 Well, I mean the biggest difference is is they can 1040 00:53:24.480 --> 00:53:27.719 call and like for us example, they can call them 1041 00:53:27.760 --> 00:53:30.199 talk to me. It's just like, you know what, I 1042 00:53:30.239 --> 00:53:32.840 got a beef with you. Your guys said this, and 1043 00:53:32.880 --> 00:53:35.039 we did that, and I need an answer. Well you 1044 00:53:35.079 --> 00:53:37.920 get right to the answer instead of getting the run around. 1045 00:53:39.039 --> 00:53:41.280 You know, And our warranty actually is better than the 1046 00:53:41.400 --> 00:53:44.280 manufacturer's warranty. I see, we do a three year thirty 1047 00:53:44.280 --> 00:53:48.800 six nationwide and there's just twelve twelve on all the repairs, 1048 00:53:48.800 --> 00:53:51.639 So I mean the warranty is better. We're more accessible, 1049 00:53:52.440 --> 00:53:54.960 and some people like the dealer. Some people like the 1050 00:53:55.039 --> 00:53:59.960 big fancy showrooms and nice couches and free you know, cappetina, 1051 00:54:00.280 --> 00:54:03.519 and you know we're not that, but you know we're 1052 00:54:03.559 --> 00:54:04.239 more down to earth. 1053 00:54:04.519 --> 00:54:10.599 Have you ever thought about a cappuccino? I mean it's 1054 00:54:11.519 --> 00:54:15.119 it's always a question. You mentioned your warranty, like is 1055 00:54:15.159 --> 00:54:17.280 that a real warranty? I mean, can you tell tell 1056 00:54:17.280 --> 00:54:20.760 me some stories about where that's really. 1057 00:54:21.679 --> 00:54:24.039 It's backed up by NAPA, so that's the that's where 1058 00:54:24.079 --> 00:54:25.119 the teeth come in. 1059 00:54:25.239 --> 00:54:26.679 So there's NAPAs everywhere. 1060 00:54:26.760 --> 00:54:29.480 There's a guy in California's alternator goes out, well, we 1061 00:54:29.559 --> 00:54:32.000 put one on a year ago. So he calls the 1062 00:54:32.039 --> 00:54:34.360 one eight hundred and I said, okay, here's the shop. 1063 00:54:34.400 --> 00:54:36.760 You're going to take it too. They call the shop, 1064 00:54:36.800 --> 00:54:41.400 they set the appointments, and the part handled, perfect parts, labor, everything, no, 1065 00:54:41.840 --> 00:54:42.599 no nonsense. 1066 00:54:42.760 --> 00:54:45.760 So they've sent him directly to the shop. Everything is 1067 00:54:45.880 --> 00:54:47.119 managed and handled, and. 1068 00:54:47.519 --> 00:54:49.679 All shops like our shop is a Napple Gold. We 1069 00:54:49.760 --> 00:54:53.920 meet certain qualifications for Triple A and ratings and everything else, 1070 00:54:53.960 --> 00:54:56.400 and they seek out these shops nationwide, so you have 1071 00:54:56.440 --> 00:54:58.800 to qualify to be on the list. So it's a 1072 00:54:58.920 --> 00:55:03.000 very qualified set up. And yeah, it comes in handy. 1073 00:55:03.599 --> 00:55:06.119 Interesting, cool, Kevin, what do you you know when the 1074 00:55:06.119 --> 00:55:08.840 time comes for me to replace the starter in my Forerunner? 1075 00:55:09.400 --> 00:55:12.039 They're not available brand new from the dealer anymore. They're 1076 00:55:12.280 --> 00:55:15.760 rebuilt units, but I don't know who rebuilt them. And 1077 00:55:15.880 --> 00:55:18.039 the parts guy over there said, you know, another really 1078 00:55:18.039 --> 00:55:22.280 good brand is Bosh And is that true? I mean 1079 00:55:22.320 --> 00:55:24.679 they used to they used to have this aura of 1080 00:55:24.719 --> 00:55:27.440 you know, really finally made German part. But that was 1081 00:55:27.480 --> 00:55:29.920 a long time ago. Who knows where bosh is. 1082 00:55:29.960 --> 00:55:34.639 Most that manufacturers source it from somewhere. My brother years ago, 1083 00:55:34.719 --> 00:55:36.719 he was an engineer Ford and he was in charge 1084 00:55:36.760 --> 00:55:39.159 of their rebuilds. So he would set up the places 1085 00:55:39.159 --> 00:55:42.320 who rebuild their transmissions and this and this, and they 1086 00:55:42.320 --> 00:55:44.840 start having trouble, he moves it and they go somewhere else. 1087 00:55:44.840 --> 00:55:48.039 But they all use a builder, even though they say factory. 1088 00:55:48.079 --> 00:55:52.000 It's not a Ford employee or toilet employee building it. 1089 00:55:52.159 --> 00:55:55.960 But it's like an authorized that's like an authorized rebuilding. 1090 00:55:56.159 --> 00:55:57.119 There's a little. 1091 00:55:56.840 --> 00:55:59.639 Blueprint of what there's supposed to do to it according 1092 00:55:59.639 --> 00:56:02.960 to force recommendations or core specifications. I should say. 1093 00:56:03.079 --> 00:56:05.480 So, if you had a choice, let's say they're at 1094 00:56:05.480 --> 00:56:08.440 the same price, would you buy the remand Toyota Denso 1095 00:56:08.639 --> 00:56:10.440 unit or a brand new Boss unit. 1096 00:56:10.920 --> 00:56:13.159 I prefer Denso, you know, thank you. 1097 00:56:14.199 --> 00:56:15.880 All right, we're going to go to a break now, 1098 00:56:15.920 --> 00:56:18.519 we'll be right back and we'll take Andrews calls and 1099 00:56:18.840 --> 00:56:20.280 we've got a couple other stacked out. 1100 00:56:20.360 --> 00:56:29.599 Thanks go with a sure thing Denver's best roofer Excel 1101 00:56:29.719 --> 00:56:30.719 roofing dot com. 1102 00:56:30.760 --> 00:56:32.800 You don't pay a cent until you're content. 1103 00:56:36.159 --> 00:56:39.719 Time for an insurance checkup free, no obligation comparison call 1104 00:56:39.800 --> 00:56:43.119 Compass Insurance paying too much your coverage at dozens of 1105 00:56:43.159 --> 00:56:45.800 insurance companies find out now three all three seven to 1106 00:56:45.880 --> 00:56:48.679 seven to one help. You'll think you're his only customer 1107 00:56:48.719 --> 00:56:50.960 when you choose Frank durand the real estate Man dot 1108 00:56:51.000 --> 00:56:54.320 com to list your home with Remax Alliance three all 1109 00:56:54.360 --> 00:56:56.320 three nine two zero sixteen twenty two. 1110 00:57:02.800 --> 00:57:04.480 Good that afternoon, John Fuller. 1111 00:57:04.559 --> 00:57:07.280 We're back on the Troubleshooter Network and we're here to 1112 00:57:07.320 --> 00:57:10.760 take your calls, solve your problems, take complaints, and I 1113 00:57:10.840 --> 00:57:13.079 help you with just about anything you can come up with. 1114 00:57:13.199 --> 00:57:15.039 So we're going to go to a couple of calls 1115 00:57:15.039 --> 00:57:16.920 here and then we'll pick that discussion back up that 1116 00:57:16.960 --> 00:57:19.719 we left off on the last segment. Andrew, you have 1117 00:57:19.840 --> 00:57:22.280 a question about an Accura. What's going on? 1118 00:57:22.360 --> 00:57:29.519 Andrew, Yes, I kind of heard you, guess talking before 1119 00:57:29.599 --> 00:57:33.760 the holiday break, kind of about an issue with bus actors. 1120 00:57:34.880 --> 00:57:39.400 We're looking at upgrading my wife's cars. You have two 1121 00:57:39.440 --> 00:57:42.320 thousand and eight accurate TL and the thing's been a gym. 1122 00:57:43.519 --> 00:57:46.519 But we're looking at you don't like maybe twenty twenty 1123 00:57:48.320 --> 00:57:50.440 MDX or rd X, and I didn't know if there 1124 00:57:50.480 --> 00:57:52.639 was any issues with those newer ones. 1125 00:57:54.280 --> 00:57:57.639 Well, they've had bottom end problems of debris inside the block. 1126 00:57:57.760 --> 00:58:00.320 So there's a recall on and it's just a certain lock. 1127 00:58:00.679 --> 00:58:02.400 I'd have to look it up to verify which one 1128 00:58:02.519 --> 00:58:04.440 is more common in the actors it is a Hondas. 1129 00:58:04.440 --> 00:58:06.360 I think it only has three of the three of 1130 00:58:06.440 --> 00:58:10.760 the Honda lines. But yeah, they're failing at a little 1131 00:58:10.840 --> 00:58:13.440 arming rate, and so they're recalling them, bringing them in 1132 00:58:13.440 --> 00:58:18.800 and actually changing it out in the entire motors. Really, gotcha? 1133 00:58:19.000 --> 00:58:19.280 Is that? 1134 00:58:20.039 --> 00:58:23.000 Is that more like the like the d X y 1135 00:58:23.119 --> 00:58:23.760 X or is it. 1136 00:58:23.960 --> 00:58:25.719 That's going to affect both of those? Yeah, but I 1137 00:58:25.760 --> 00:58:28.079 would I would assume. Now, I wouldn't take it for 1138 00:58:28.159 --> 00:58:31.639 granted because they all the manufacturers do like the purd stock, 1139 00:58:31.719 --> 00:58:34.280 but I would assume anything's still allowed on the on 1140 00:58:34.360 --> 00:58:39.559 the showroom floor has been updated or is outside. 1141 00:58:39.000 --> 00:58:40.480 Of that recall status. 1142 00:58:41.440 --> 00:58:45.639 All I see, gotcha, Okay, I appreciate it. 1143 00:58:45.920 --> 00:58:50.519 So on recall issues like that, do they typically take 1144 00:58:50.559 --> 00:58:53.159 care of those motors outside of the traditional warranty when 1145 00:58:53.159 --> 00:58:55.440 they've identified there are issues. 1146 00:58:55.559 --> 00:59:00.000 Yeah, most of these are failing inside wuarrantines, so you 1147 00:58:59.719 --> 00:59:01.960 know that's there, and they're seeing enough of them that 1148 00:59:01.960 --> 00:59:04.519 they're making the steps to go forward and prevent it. 1149 00:59:04.559 --> 00:59:07.159 So they don't want that brand on their name. So yeah, 1150 00:59:07.159 --> 00:59:09.400 they're bringing them in their changing out, changing out engines, 1151 00:59:09.679 --> 00:59:11.960 fix them the problem that was on that assembly line. 1152 00:59:12.360 --> 00:59:16.559 In most cases, not everything settled yet with ACRA, but 1153 00:59:16.639 --> 00:59:19.719 they'll usually end up extending warranties or going out a 1154 00:59:19.760 --> 00:59:22.199 certain timeline and a certain mileage. 1155 00:59:22.639 --> 00:59:24.800 So if somebody comes to your shop, do you have 1156 00:59:24.880 --> 00:59:27.920 the ability to kind of redirect them and avail themselves 1157 00:59:27.920 --> 00:59:28.360 of that one? 1158 00:59:29.360 --> 00:59:29.880 Yeah? The time. 1159 00:59:30.239 --> 00:59:32.320 Quite frankly, you can too. You can go on to 1160 00:59:32.599 --> 00:59:36.320 the National Highways Traffic and Safety. You can punch in 1161 00:59:36.320 --> 00:59:38.119 your vent and see if there's an open recall in 1162 00:59:38.119 --> 00:59:38.519 that car. 1163 00:59:39.440 --> 00:59:41.679 A lot of manufacturers do that. The key is in Hyundai, 1164 00:59:41.760 --> 00:59:45.000 they extended a lot of the engine warranties, super extended 1165 00:59:45.039 --> 00:59:48.159 a lot of the transmission warranties to from fifty to 1166 00:59:48.199 --> 00:59:49.719 seventy thousand, a lot of different things. 1167 00:59:49.880 --> 00:59:52.360 Right, So people don't always know that. I mean, they 1168 00:59:52.360 --> 00:59:54.119 don't know to go on a website and look and 1169 00:59:54.159 --> 00:59:56.800 see if something. They may not even know what the 1170 00:59:56.920 --> 00:59:59.320 problem is when it just dies and they get towed in. 1171 00:59:59.559 --> 01:00:02.840 So but you guys go through these issues. 1172 01:00:03.719 --> 01:00:06.159 You know, in most cases, particularly if you're the first owner, 1173 01:00:06.480 --> 01:00:08.920 you know you're going to get notification from the manufacturer. 1174 01:00:09.679 --> 01:00:15.320 Right cool, All right, thanks Andrew. Jackie, you've got a 1175 01:00:15.400 --> 01:00:17.639 question about judgments. What's going on, Jackie? 1176 01:00:18.639 --> 01:00:22.480 Hi, good morning. I have a judgment against someone and 1177 01:00:23.239 --> 01:00:26.639 I'm trying to decide or need help deciding whether or 1178 01:00:26.679 --> 01:00:30.519 not to put more money into this because he's crying 1179 01:00:30.639 --> 01:00:32.320 poor and. 1180 01:00:33.760 --> 01:00:39.559 Really Yeah, so Jackie, tell us a little bit just 1181 01:00:39.599 --> 01:00:41.440 so we understand. How did you end up getting a 1182 01:00:41.519 --> 01:00:42.760 judgment against this person? 1183 01:00:42.840 --> 01:00:43.440 What happened? 1184 01:00:44.239 --> 01:00:47.880 Well, I hired an attorney to get the judgment. Okay, 1185 01:00:47.480 --> 01:00:50.880 he defaulted on a loan a long time ago, and 1186 01:00:50.960 --> 01:00:53.119 I had I don't know, it was a couple of 1187 01:00:53.199 --> 01:00:56.519 months before the statute of limitations expired. I hired an 1188 01:00:56.559 --> 01:00:59.719 attorney and he was able to contact him. The guy 1189 01:00:59.760 --> 01:01:03.239 did not he didn't dispute the fact that he owed 1190 01:01:03.280 --> 01:01:08.320 the money. But it's a fairly large judgment, and just 1191 01:01:08.400 --> 01:01:12.039 trying to decide whether to go forward because all of 1192 01:01:12.079 --> 01:01:14.599 it costs money to get this far right, We're already 1193 01:01:14.599 --> 01:01:18.519 ten thousand dollars into getting the judgment and trying to 1194 01:01:18.519 --> 01:01:21.280 figure out whether to go further and how to go further. 1195 01:01:21.599 --> 01:01:24.920 So are you contemplating the whether or not to renew 1196 01:01:24.960 --> 01:01:27.880 the judgment or what is the next stepping off point 1197 01:01:27.880 --> 01:01:29.719 for you from an investment standpoint? 1198 01:01:30.880 --> 01:01:33.639 So the judgment is a twenty year judgment that we 1199 01:01:33.679 --> 01:01:37.480 got in February. Okay, so the judgment doesn't need to 1200 01:01:37.480 --> 01:01:41.000 be renewed. But the next stepping off point is how 1201 01:01:41.079 --> 01:01:44.760 much more money do I put into the attorney and 1202 01:01:45.519 --> 01:01:46.239 that sort of thing. 1203 01:01:47.880 --> 01:01:50.159 Jackie, There are a number of people out there that 1204 01:01:50.239 --> 01:01:55.280 work in the collections field. There are some that do 1205 01:01:55.440 --> 01:01:58.079 it on a per hour type basis, and there are 1206 01:01:58.159 --> 01:02:01.840 others that do it as a percentage, which you know, 1207 01:02:02.039 --> 01:02:03.719 they kind of have to put their money where their 1208 01:02:03.760 --> 01:02:06.639 mouth is. What are you hearing on as far as 1209 01:02:06.679 --> 01:02:07.599 your options? 1210 01:02:08.840 --> 01:02:13.079 Well, I haven't I haven't pursued that yet. The attorney 1211 01:02:13.119 --> 01:02:16.400 that we have, I've asked him and he's on vacation 1212 01:02:16.559 --> 01:02:19.320 right now, but he's been great. But I've asked him 1213 01:02:19.400 --> 01:02:23.920 about whether or not we can the interrogatories that the 1214 01:02:23.920 --> 01:02:28.880 the detter filled out are not totally complete, and he's 1215 01:02:28.920 --> 01:02:33.079 been pretty compliant in filling them out, but there are holes. 1216 01:02:33.119 --> 01:02:35.519 And so I've asked the attorney if I can do 1217 01:02:35.559 --> 01:02:38.920 the legwork on the two interrogatories that he's done and 1218 01:02:39.119 --> 01:02:41.559 figure out what the holes are and send those to 1219 01:02:41.599 --> 01:02:43.800 the attorney to look over and then ask him for 1220 01:02:43.880 --> 01:02:47.000 that information. If we take him to court and do 1221 01:02:47.079 --> 01:02:51.039 a deposition. It's another several thousand dollars for the. 1222 01:02:51.000 --> 01:02:51.880 Attorney to do that. 1223 01:02:52.039 --> 01:02:54.440 Let me ask you a couple of questions. Ballpark Jackie, 1224 01:02:54.480 --> 01:02:56.199 how much money are we talking about here? 1225 01:02:57.519 --> 01:02:58.639 Over half a million dollars? 1226 01:02:58.719 --> 01:03:01.159 Okay, so you're in district. This is not a county 1227 01:03:01.199 --> 01:03:04.840 court judgment. You filed. You filed what rule sixty nine 1228 01:03:04.840 --> 01:03:08.280 interrogatories and you're trying to get the information to as 1229 01:03:08.480 --> 01:03:10.880 as kind of a first step towards garnishment and collection 1230 01:03:10.960 --> 01:03:11.480 on your own. 1231 01:03:12.679 --> 01:03:14.920 Yes, do you think this guy has the ability to 1232 01:03:14.960 --> 01:03:18.800 pay you? Our gal could be a gal? Those what 1233 01:03:19.559 --> 01:03:19.840 it is? 1234 01:03:19.840 --> 01:03:20.159 A guy? 1235 01:03:21.039 --> 01:03:21.719 You don't know how to. 1236 01:03:21.760 --> 01:03:24.400 Give equal opportunity to our deadbeats here, you know? 1237 01:03:26.280 --> 01:03:29.599 Sorry, go ahead, yeah, well you don't know until the 1238 01:03:29.639 --> 01:03:34.360 interrogatories are filled out and completed incorrectly completed, right. I 1239 01:03:34.400 --> 01:03:37.239 know he's I'm sixty four. I know he's older than me. 1240 01:03:39.360 --> 01:03:43.039 He was a horse trainer in Wild County, and I 1241 01:03:43.119 --> 01:03:46.159 don't know if he has If he has assets, I 1242 01:03:46.159 --> 01:03:48.880 believe they're probably hidden or in somebody else's name. 1243 01:03:51.480 --> 01:03:54.159 Yeah, I'm inclined to probably agree with you. But you 1244 01:03:54.199 --> 01:03:58.199 know the thing about interrogatories is they have teeth, but 1245 01:03:58.760 --> 01:04:01.760 it's really hard to police them and and to really 1246 01:04:02.119 --> 01:04:05.559 figure out, you know, if somebody is being deceitful, and 1247 01:04:05.599 --> 01:04:07.920 particularly when you've got a debtor that's trying to hide 1248 01:04:07.920 --> 01:04:10.679 assets in God, you said, you said horse trainer, And 1249 01:04:10.880 --> 01:04:15.159 oh my goodness, what an amazing field that is in terms. 1250 01:04:14.880 --> 01:04:17.280 Of opportunities to you know. 1251 01:04:17.800 --> 01:04:20.920 I mean, I've seen and heard stories about you know, 1252 01:04:21.239 --> 01:04:25.639 registered horses and they changed the They just you know, 1253 01:04:26.639 --> 01:04:29.880 deceive people on which horses which, and which papers are which, 1254 01:04:29.920 --> 01:04:32.440 and you know which horse died and and all this 1255 01:04:32.559 --> 01:04:33.480 kind of crazy stuff. 1256 01:04:33.519 --> 01:04:35.360 And it's and it's you can't police it. 1257 01:04:35.400 --> 01:04:37.559 I mean, there's no way to really go out and 1258 01:04:37.599 --> 01:04:40.400 do a DNA test on every horse and the guy's 1259 01:04:40.440 --> 01:04:43.800 farm and likely anything that had value is at somebody 1260 01:04:43.800 --> 01:04:44.519 else's place. 1261 01:04:44.920 --> 01:04:47.719 When that day came to pass. So it's tough, it's 1262 01:04:47.760 --> 01:04:49.079 it's really tough. 1263 01:04:50.599 --> 01:04:53.400 The interrogatories if you find out that they failed to answer, 1264 01:04:53.480 --> 01:04:56.559 or they they came up short on their answers. I mean, 1265 01:04:57.000 --> 01:05:00.400 they they will put people in jail, they will issue lawrance, 1266 01:05:00.400 --> 01:05:03.360 they will you know, they will do all of those things. 1267 01:05:03.440 --> 01:05:09.360 But but really that doesn't help you. That doesn't put 1268 01:05:09.400 --> 01:05:12.400 money in your pocket. And so, you know, I would 1269 01:05:12.760 --> 01:05:15.519 here's what I would suggest. I mean, you sound like 1270 01:05:15.559 --> 01:05:17.800 you've got an attorney that's that's doing a good job 1271 01:05:17.840 --> 01:05:22.159 for you. You know, whether or not that is the 1272 01:05:23.239 --> 01:05:25.679 you know, the best use of your money is only 1273 01:05:25.760 --> 01:05:27.760 determined by whether or not this guy has. 1274 01:05:27.679 --> 01:05:28.719 Any ability to pay. 1275 01:05:29.400 --> 01:05:32.360 And so you know, you have to make that judgment. 1276 01:05:32.400 --> 01:05:35.320 If the guy's got the ability to pay, then some 1277 01:05:35.440 --> 01:05:38.400 further investment in the attorney's efforts to get him to 1278 01:05:38.440 --> 01:05:42.119 pay is probably worthwhile. But if you you know, if 1279 01:05:42.119 --> 01:05:44.079 you really, in your heart of hearts, think that there's 1280 01:05:44.079 --> 01:05:46.519 no way this guy's going to pay, then then cut 1281 01:05:46.559 --> 01:05:49.360 your losses and and start talking to people that will 1282 01:05:49.400 --> 01:05:52.320 do it on a contingency and and and you know, 1283 01:05:52.440 --> 01:05:56.800 try to put their you know, their compensation on the 1284 01:05:56.840 --> 01:06:00.000 line with their success in getting and getting your judgment paid. 1285 01:06:00.239 --> 01:06:01.119 Does that make sense? 1286 01:06:02.119 --> 01:06:02.880 Yes, it does. 1287 01:06:02.920 --> 01:06:05.039 And I'm taking notes about this. Do you have a 1288 01:06:05.119 --> 01:06:08.360 recommendation as to who might do this on a contingency? 1289 01:06:09.559 --> 01:06:12.679 I do not off the top of my head, but 1290 01:06:12.760 --> 01:06:15.760 I would, I would, you know, start googling around for that. 1291 01:06:16.079 --> 01:06:19.079 And I mean, and you I hate the work collection 1292 01:06:19.159 --> 01:06:22.320 agency because then apply some call center that's just going 1293 01:06:22.400 --> 01:06:24.760 to harass people. But there are there are some attorneys 1294 01:06:24.800 --> 01:06:27.599 that do you know, high end collections like that that 1295 01:06:27.599 --> 01:06:28.840 that you just need to find. 1296 01:06:29.199 --> 01:06:31.599 I don't play in that sandbox, so to speak. So 1297 01:06:31.639 --> 01:06:33.199 I don't know anybody. 1298 01:06:32.960 --> 01:06:36.800 John, but Tom has one that he recommends. If you 1299 01:06:36.840 --> 01:06:40.800 call back on Monday and ask Tom or Mark don't 1300 01:06:40.840 --> 01:06:42.400 be able to give you the name of someone. 1301 01:06:42.159 --> 01:06:42.960 That they recommend. 1302 01:06:43.280 --> 01:06:46.679 Yeah, so maybe that's great advice. So Jackie, we wish 1303 01:06:46.679 --> 01:06:48.800 you the best of luck on that. We're got to 1304 01:06:48.800 --> 01:06:50.639 take a break right now, but thanks for calling. 1305 01:06:51.199 --> 01:06:51.800 I don't remember. 1306 01:06:57.000 --> 01:07:00.960 Go with a sure thing Denver's Best rufer excel com 1307 01:07:01.000 --> 01:07:06.719 you don't pay a cent until you're content. Time for 1308 01:07:06.760 --> 01:07:10.519 an insurance check up, free no obligation comparison call Compass 1309 01:07:10.559 --> 01:07:14.280 Insurance paying too much your coverage at dozens of insurance companies. 1310 01:07:14.360 --> 01:07:16.400 Find out now three all three, seven to seven to 1311 01:07:16.440 --> 01:07:19.199 one help. You'll think you're his only customer when you 1312 01:07:19.280 --> 01:07:21.719 choose Frank durand the real estate Man dot Com to 1313 01:07:21.800 --> 01:07:25.000 list your home with Remax Alliance three all three nine 1314 01:07:25.039 --> 01:07:31.679 two zero sixteen twenty two. 1315 01:07:33.280 --> 01:07:35.440 All right, all right, all right, good afternoon, John Fuller 1316 01:07:35.480 --> 01:07:39.840 here on the Troubleshooter Network. We are back for the 1317 01:07:39.880 --> 01:07:43.360 third hour of the show today and we are cranking 1318 01:07:43.400 --> 01:07:45.960 through some calls. We're going to go right back to 1319 01:07:45.960 --> 01:07:48.039 the phones here. If you have a problem that we 1320 01:07:48.039 --> 01:07:51.000 can help you on. That is our mission. We have 1321 01:07:51.079 --> 01:07:54.039 over three hundred million dollars in cash, merchandise, exchanges and 1322 01:07:54.039 --> 01:07:59.559 refunds directly due to this show, and we're looking forward 1323 01:07:59.559 --> 01:08:01.719 to helping. So we're going to go right to the calls. Brian, 1324 01:08:01.800 --> 01:08:04.199 you have a problem with a dishwasher. What's going on? 1325 01:08:05.960 --> 01:08:09.280 Yeah, thanks for taking a call. Purchased a dishwasher about 1326 01:08:09.320 --> 01:08:13.880 two years ago. It's out of the factory warranty. Okay, 1327 01:08:14.159 --> 01:08:16.199 Now on to the extended warranty. 1328 01:08:16.800 --> 01:08:18.600 Who is the extended warranty. 1329 01:08:18.279 --> 01:08:21.720 With product protection plus? 1330 01:08:22.239 --> 01:08:24.800 Was that a something you got when you bought the 1331 01:08:24.880 --> 01:08:27.640 house or something. How did you come about this? 1332 01:08:28.520 --> 01:08:33.039 We purchased a dishwasher from a vendor up in Port Collins. 1333 01:08:33.399 --> 01:08:36.279 Okay, so it's through the vendor. So what's going on 1334 01:08:36.319 --> 01:08:37.119 with it right now? 1335 01:08:38.880 --> 01:08:39.119 Yeah? 1336 01:08:39.159 --> 01:08:42.560 So the control panel, we had some issues pretty much 1337 01:08:42.600 --> 01:08:45.960 since we purchased the unit. Control panel a little spend, 1338 01:08:46.000 --> 01:08:51.159 replaced about four or five times now, you know, and 1339 01:08:51.199 --> 01:08:53.960 it just every time they come back, something else happens. 1340 01:08:54.239 --> 01:08:56.720 Now it's they just serviced it this morning and it's 1341 01:08:56.800 --> 01:09:04.000 leaking of the door panels. So I'm afraid the problem's 1342 01:09:04.039 --> 01:09:07.199 not getting resolved. And then on top of it, like 1343 01:09:07.560 --> 01:09:10.760 the unit's not getting put to keep back together correctly, 1344 01:09:11.640 --> 01:09:14.840 just continues to have recurring issues. 1345 01:09:15.640 --> 01:09:17.439 So what do they tell you when you keep calling 1346 01:09:17.479 --> 01:09:20.119 them back and saying there's ongoing problems. 1347 01:09:22.039 --> 01:09:23.600 They essentially just tell me that. 1348 01:09:25.119 --> 01:09:28.000 Built send the service techout service, thatch comes out, discovers 1349 01:09:28.000 --> 01:09:30.239 the same issue. It takes about two or three weeks 1350 01:09:30.239 --> 01:09:32.760 for them to order in the park to come back 1351 01:09:33.079 --> 01:09:36.279 and then replace it. And then two or three months 1352 01:09:36.359 --> 01:09:37.279 later it happens again. 1353 01:09:38.760 --> 01:09:41.039 So you said the guy was out this morning, but 1354 01:09:41.119 --> 01:09:46.000 it's already leaking today, correct, did they run it while 1355 01:09:46.000 --> 01:09:47.119 the tech was still there. 1356 01:09:48.680 --> 01:09:53.079 Yeah, and he left it after about five minutes, you know, 1357 01:09:53.159 --> 01:09:53.680 and then. 1358 01:09:55.319 --> 01:09:57.840 Yeah, can you tell where the leak's coming. 1359 01:09:57.560 --> 01:10:01.039 From the bottom of the door panel? 1360 01:10:02.880 --> 01:10:06.439 Okay, that's not normally a place where water goes in 1361 01:10:06.520 --> 01:10:11.560 a dishwasher. What is it about the door panel that's leaking? 1362 01:10:11.600 --> 01:10:13.000 Do you know? I'm not trying to be coy. 1363 01:10:13.039 --> 01:10:15.319 I'm just I think it's I think it's no. No, 1364 01:10:15.319 --> 01:10:19.319 I understand, So it's a seal either they're not putting 1365 01:10:19.319 --> 01:10:21.239 the door panel back together correctly. 1366 01:10:21.960 --> 01:10:22.279 Okay. 1367 01:10:23.279 --> 01:10:23.479 You know. 1368 01:10:23.560 --> 01:10:26.000 One of the things too, is now when I open 1369 01:10:26.079 --> 01:10:29.560 the door, it sounds like a dog dying. 1370 01:10:29.760 --> 01:10:30.119 I don't know. 1371 01:10:30.479 --> 01:10:33.680 Go with a sure thing Denver's best roofer Excel Roofing 1372 01:10:33.800 --> 01:10:34.399 dot com. 1373 01:10:34.439 --> 01:10:36.439 You don't pay a cent until you're content. 1374 01:10:39.800 --> 01:10:43.000 Time for an insurance check up free no obligation comparison 1375 01:10:43.119 --> 01:10:46.720 call Compass Insurance paying too much your coverage at dozens 1376 01:10:46.720 --> 01:10:49.439 of insurance companies find out Now three O three seven 1377 01:10:49.560 --> 01:10:52.359 seven to one help. You'll think you're his only customer 1378 01:10:52.399 --> 01:10:54.640 when you choose Frank durand the real estate Man dot 1379 01:10:54.680 --> 01:10:58.000 com to list your home with Remax Alliance three oh 1380 01:10:58.039 --> 01:11:02.159 three nine two zero sixteen twenty two. 1381 01:11:05.439 --> 01:11:10.840 Ripped need advice, So you don't have. 1382 01:11:13.000 --> 01:11:13.800 Come running. 1383 01:11:14.000 --> 01:11:15.399 Just astas as you can. 1384 01:11:16.720 --> 01:11:18.840 Shooter's gonna help coming. 1385 01:11:19.239 --> 01:11:21.119 Man is the. 1386 01:11:21.239 --> 01:11:26.359 Troubleshooter Show now, Tom Martine. 1387 01:11:26.359 --> 01:11:27.159 Welcome back. 1388 01:11:27.239 --> 01:11:30.159 This is John Fuller sitting in for Tom Martino and 1389 01:11:30.199 --> 01:11:33.960 the Troubleshooter Network and we are moving right along here 1390 01:11:34.000 --> 01:11:34.600 this afternoon. 1391 01:11:34.600 --> 01:11:36.199 We were talking to Brian before the break. 1392 01:11:36.239 --> 01:11:39.159 Brian has a dishwasher that has gone out four or 1393 01:11:39.199 --> 01:11:41.760 five times and he's dealing with an aftermarket or the 1394 01:11:41.840 --> 01:11:48.640 secondary warranty company. Brian, have you what does your contract 1395 01:11:48.680 --> 01:11:50.680 say with this warranty company? I mean, do you have 1396 01:11:50.720 --> 01:11:54.399 any any any next steps that are available in that 1397 01:11:54.439 --> 01:11:56.439 What do they say about your ability to call out 1398 01:11:56.479 --> 01:11:59.840 perhaps an independent or something like that. 1399 01:12:01.920 --> 01:12:05.880 I haven't looked into that part of the contract, honestly, 1400 01:12:05.880 --> 01:12:08.760 I'd have to pull that back up. And it's not 1401 01:12:08.880 --> 01:12:11.039 something I've reviewed before going into the show. 1402 01:12:11.119 --> 01:12:13.880 But purchase the unit. 1403 01:12:14.159 --> 01:12:17.359 The vendor had told me after the third time typically 1404 01:12:17.399 --> 01:12:21.960 that's when they started to replace the unit. Okay, the 1405 01:12:22.000 --> 01:12:23.479 third time for the same issue. 1406 01:12:23.640 --> 01:12:25.079 I should clarify. 1407 01:12:25.680 --> 01:12:28.960 Right, you know, if it's anything like the aftermarket warranties 1408 01:12:29.039 --> 01:12:31.800 for cars. I mean you should be able to pick 1409 01:12:31.880 --> 01:12:35.079 your own technician. I mean, obviously the technician has the 1410 01:12:35.159 --> 01:12:38.479 right to accept or decline that job. But if you 1411 01:12:38.520 --> 01:12:42.279 can find a good quality dishwasher repairment inside your area, 1412 01:12:42.560 --> 01:12:46.600 and you contract him in, obviously making him aware of 1413 01:12:46.640 --> 01:12:48.520 your warranty, making sure that they want to go ahead 1414 01:12:48.560 --> 01:12:50.760 and get involved in this project, maybe you can get 1415 01:12:50.800 --> 01:12:53.600 some resolution by not getting the guys that they're dispatching. 1416 01:12:54.079 --> 01:12:55.680 What brand is this dishwasher? 1417 01:12:55.720 --> 01:13:02.279 Brian ge profile the fairly expensive unit. It was about 1418 01:13:02.439 --> 01:13:07.439 I think twelve hundred bucks, you know, and it sounds 1419 01:13:07.439 --> 01:13:09.880 like they were going to be more of a reputable 1420 01:13:10.720 --> 01:13:12.479 units out there that weren't front to break. 1421 01:13:12.520 --> 01:13:13.800 So that's why we purchased it. 1422 01:13:15.159 --> 01:13:17.920 So you said that after what three or four times 1423 01:13:17.920 --> 01:13:20.039 they start talking about replacing it, are you having that 1424 01:13:20.159 --> 01:13:21.359 discussion with them yet? 1425 01:13:22.840 --> 01:13:25.359 Yes, and I've been That's what I was sold on 1426 01:13:25.439 --> 01:13:30.000 with the vendor. The warranty company is the product protection 1427 01:13:30.119 --> 01:13:35.520 plus the repair texts they contract out in experand source. 1428 01:13:38.199 --> 01:13:40.920 You know, I have asked for different technicians within that 1429 01:13:41.000 --> 01:13:43.600 brand source to come out because I didn't have the 1430 01:13:43.640 --> 01:13:46.399 faith that the gentlemen that they come out over and 1431 01:13:46.399 --> 01:13:50.159 over again was doing it correctly, so the tech that 1432 01:13:50.199 --> 01:13:52.880 they sell out today, you know, I was hoping something 1433 01:13:53.000 --> 01:13:56.840 something different would change, but still not really seeing anything. 1434 01:13:57.239 --> 01:13:59.880 Well a likelihood about them replacing it after the third 1435 01:14:00.000 --> 01:14:02.960 failure on the same item as probably aside that first 1436 01:14:02.960 --> 01:14:06.880 two years. I sincerely doubt that any extended warranty company 1437 01:14:06.960 --> 01:14:09.640 is going to, you know, reach out and accept that 1438 01:14:09.760 --> 01:14:12.560 kind of responsibility when all they're getting is the cost 1439 01:14:12.560 --> 01:14:13.159 of the warranty. 1440 01:14:14.560 --> 01:14:17.920 Sure, yeah, and you know it is a four year plan. 1441 01:14:19.880 --> 01:14:22.800 I don't know that that helps it. 1442 01:14:22.760 --> 01:14:25.760 All, Brian, if you pulled out your contract and just 1443 01:14:25.840 --> 01:14:28.279 reviewed it, because you know, there's a couple of things 1444 01:14:28.319 --> 01:14:30.399 you got to be careful about here. One is, as 1445 01:14:31.680 --> 01:14:33.600 Jeff was mentioning, I mean, they may pro rate the 1446 01:14:33.680 --> 01:14:36.079 value of that towards the end of that period, particularly 1447 01:14:36.119 --> 01:14:39.079 since they don't really kick in until after your factory 1448 01:14:39.079 --> 01:14:44.359 warranty expire. So in theory, if I'm understanding you, you 1449 01:14:44.399 --> 01:14:47.520 could be out at least four and potentially six years 1450 01:14:47.560 --> 01:14:51.600 before that secondary warranty expires, and so many companies will 1451 01:14:51.600 --> 01:14:53.359 pro rate the value and so at the end of 1452 01:14:53.399 --> 01:14:55.439 the day, they're not even talking about a heck of 1453 01:14:55.479 --> 01:14:58.399 a lot of money if they declare it a total loss, 1454 01:14:58.399 --> 01:15:01.199 which still leaves you having to pay the lion's share 1455 01:15:01.239 --> 01:15:02.520 of getting a new unit in there. 1456 01:15:03.119 --> 01:15:04.800 But I think that what I would do is review 1457 01:15:04.800 --> 01:15:08.720 your document, review the contract, Review what it says about 1458 01:15:08.760 --> 01:15:12.000 a third party vendor coming in and doing the repairs, 1459 01:15:12.039 --> 01:15:14.760 just so you know what your rights are and whether 1460 01:15:14.800 --> 01:15:17.600 you have that ability to pick and choose who comes 1461 01:15:17.600 --> 01:15:19.880 out to look at this, because clearly you're not getting 1462 01:15:20.159 --> 01:15:23.600 a good repair or you wouldn't be having this issue. 1463 01:15:24.479 --> 01:15:28.840 Yeah, and yeah, I think ultimately my problem is they 1464 01:15:29.000 --> 01:15:31.439 pulled this thing out, put it back in, taking it apart. 1465 01:15:31.800 --> 01:15:35.039 So many times. There's seals that are failing, you know, 1466 01:15:35.159 --> 01:15:37.119 Like I said, there's other issues that are. 1467 01:15:36.960 --> 01:15:38.039 Starting to come up with this. 1468 01:15:39.000 --> 01:15:40.000 Yeah, I don't know. 1469 01:15:40.640 --> 01:15:42.840 So I'll review that contract and see what I can 1470 01:15:42.880 --> 01:15:45.439 do about getting the third party out there. I guess 1471 01:15:45.479 --> 01:15:47.479 it sounds like that's kind of step one here. 1472 01:15:47.640 --> 01:15:51.880 Yeah, In every contract issue, whether you're dealing with a 1473 01:15:51.920 --> 01:15:56.319 warranty or a lease, or you know, anything at all 1474 01:15:56.439 --> 01:16:00.560 that involves a contract, Step one, period is to drag 1475 01:16:00.640 --> 01:16:03.760 that document out and start reading it and looking at 1476 01:16:03.800 --> 01:16:07.560 exactly what your rights are under that contract. And it 1477 01:16:07.680 --> 01:16:11.039 sounds so simple and so, you know, silly, but that 1478 01:16:11.119 --> 01:16:14.920 really is. In my practice, that is step one. That's 1479 01:16:14.960 --> 01:16:17.600 what we do. We drag out the insurance contract and 1480 01:16:17.640 --> 01:16:21.039 we start reading exactly what the definitions are, exactly what 1481 01:16:21.079 --> 01:16:24.000 the rights are, and that's just how we do it. 1482 01:16:24.079 --> 01:16:27.359 So if the same rule applies for consumers, I would 1483 01:16:27.399 --> 01:16:29.479 really urge you to pull that out and read through it, 1484 01:16:29.560 --> 01:16:32.079 and I'm sure you'll see some stuff in there that 1485 01:16:32.159 --> 01:16:35.239 you didn't you didn't realize applied to your situation, and 1486 01:16:35.800 --> 01:16:38.640 hopefully you can find the ability to get somebody out 1487 01:16:38.640 --> 01:16:40.600 there and work on that for you. 1488 01:16:43.079 --> 01:16:45.399 All Right, Hey, thanks for the call, Brian, we appreciate it. 1489 01:16:46.319 --> 01:16:49.279 Moving right along, We've got Jeffrey next on the line 1490 01:16:49.279 --> 01:16:52.840 with a question about SUVs. What's up, Jeffrey, Yeah, hey, 1491 01:16:53.239 --> 01:16:54.039 hey there, thank you. 1492 01:16:55.239 --> 01:16:58.119 A question for the auto guys looking for or since 1493 01:16:58.159 --> 01:17:00.079 you're going to start looking for a large issue, if 1494 01:17:00.119 --> 01:17:04.760 you wanted something like suburban size, would you say go 1495 01:17:04.920 --> 01:17:13.720 more forward expeditions, suburbans, what engines, whats some issues to look. 1496 01:17:13.520 --> 01:17:14.119 For and not. 1497 01:17:16.039 --> 01:17:17.199 Just want to help us in shopping. 1498 01:17:17.239 --> 01:17:18.920 I guess yeah. 1499 01:17:18.800 --> 01:17:21.159 You're getting to be somewhat limited because the big SUV 1500 01:17:21.319 --> 01:17:23.960 market is not large. I mean you're going to have 1501 01:17:24.079 --> 01:17:27.439 just those the GMC, the Ford, you know, whether it's Cadillac, Lincoln. 1502 01:17:27.479 --> 01:17:29.800 I mean, it's all the same thing. So it's more 1503 01:17:29.800 --> 01:17:33.439 of a preference. I mean they're both expensive, and they're 1504 01:17:33.479 --> 01:17:35.880 both you know, pretty reliable, I think on hold, yeah, 1505 01:17:35.880 --> 01:17:36.199 I mean. 1506 01:17:36.079 --> 01:17:38.239 There's a mechanical device, so it's prone to failure just 1507 01:17:38.239 --> 01:17:40.960 by definition of the words. So yeah, you know, whatever 1508 01:17:41.000 --> 01:17:43.279 you crawl into. If you don't like driving the Chevy, 1509 01:17:43.279 --> 01:17:44.439 then you want to look at the Ford. 1510 01:17:44.560 --> 01:17:52.199 Yep, Okay, maybe something two years old. Is there issues? 1511 01:17:52.319 --> 01:17:55.000 I've heard there's some transmission issues with the GM stuff. 1512 01:17:55.279 --> 01:17:57.800 There definitely is. There's definitely what the Fords. Yeah, there 1513 01:17:57.840 --> 01:17:59.600 definitely is with the Fords as well. When you get 1514 01:17:59.600 --> 01:18:01.000 at a ten spe we were talking about that a 1515 01:18:01.000 --> 01:18:03.239 little bit earlier. So I mean, if you're looking at 1516 01:18:03.279 --> 01:18:05.119 any of the four ten speeds and it hasn't already 1517 01:18:05.119 --> 01:18:07.640 had a transmission replaced, well you can count on you know, 1518 01:18:07.640 --> 01:18:09.920 a ten thousand dollars bill coming down to pick pretty soon. 1519 01:18:10.279 --> 01:18:12.079 It's going to happen. When's that going to happen? 1520 01:18:13.199 --> 01:18:14.640 You know, we see a lot of them around the 1521 01:18:14.680 --> 01:18:18.159 sixty to eighty thousand mill mark. Yeah, so I mean, 1522 01:18:18.319 --> 01:18:20.640 you know, whatever you're going to get, and we've preached 1523 01:18:20.640 --> 01:18:22.760 this for years, you know, you take it into somebody 1524 01:18:22.800 --> 01:18:24.880 like Kevin and get an all around look over that 1525 01:18:25.000 --> 01:18:26.720 vehicle and see what the condition. 1526 01:18:26.359 --> 01:18:26.800 Of it is. 1527 01:18:27.399 --> 01:18:30.600 Yeah, what is an inspection like that cost? Kevin? 1528 01:18:30.800 --> 01:18:33.439 We only charge one hundred and twenty And it's I 1529 01:18:33.439 --> 01:18:35.520 say only, but I mean it's it's a two hour, 1530 01:18:35.960 --> 01:18:36.800 you know experience. 1531 01:18:36.840 --> 01:18:37.520 We go through them. 1532 01:18:37.840 --> 01:18:39.960 We do a lot of research online as well, so 1533 01:18:40.000 --> 01:18:42.119 we can heads off different things. 1534 01:18:42.279 --> 01:18:45.159 How many times do you think you you find something 1535 01:18:45.319 --> 01:18:49.079 that makes it just a deal killer, you know, something 1536 01:18:49.079 --> 01:18:52.760 that is concealed or or just not known, or just. 1537 01:18:52.760 --> 01:18:55.760 The extent, the extent of the repairs needed. Leaks and 1538 01:18:55.880 --> 01:18:58.439 just common repairs is what we find more than anything. 1539 01:18:58.720 --> 01:19:01.239 People trade them in before they fix them. Yeah, so 1540 01:19:01.880 --> 01:19:04.800 it's almost highest fifty percent of the time. Really, Yeah, 1541 01:19:05.079 --> 01:19:07.159 it's probably a fifty to fifty shot where yeah, you 1542 01:19:07.199 --> 01:19:09.760 got a clean car, goo for it, or you know, 1543 01:19:09.760 --> 01:19:12.079 you get about four or five grand of work coming. 1544 01:19:12.640 --> 01:19:14.720 So to keep that in mind when you negotiate. So 1545 01:19:14.840 --> 01:19:17.199 it's to me, it's well worth one hundred and twenty. 1546 01:19:17.279 --> 01:19:19.159 So if you're looking at that two year old car 1547 01:19:19.239 --> 01:19:21.720 hoping to save money because of just depreciation, you know, 1548 01:19:21.720 --> 01:19:23.399 if you're going to have to finance it, you're going 1549 01:19:23.439 --> 01:19:26.399 to be paying substantially more for that finance and than 1550 01:19:26.439 --> 01:19:27.880 you would on a new vehicle. It's going to be 1551 01:19:28.079 --> 01:19:29.800 much lower in the new vehicle. So you actually have 1552 01:19:29.840 --> 01:19:31.319 to do the math to make sure it's going to work. 1553 01:19:32.920 --> 01:19:36.640 Okay, what's your guys have thought some opinions on the 1554 01:19:37.319 --> 01:19:39.880 GM's little diesel they're putting in the SuDS. 1555 01:19:39.960 --> 01:19:44.079 Now they're they're running well. I mean we're getting good 1556 01:19:44.119 --> 01:19:46.760 reports by people liking them, but you know they do 1557 01:19:46.840 --> 01:19:48.680 have their failures. You are going to be in the 1558 01:19:48.720 --> 01:19:51.439 shop from time to time, and anytime you're dealing with diesels, 1559 01:19:51.439 --> 01:19:53.920 you can add anywhere from a third to fifty percent 1560 01:19:54.000 --> 01:19:54.359 higher on. 1561 01:19:54.359 --> 01:19:55.239 The cost of that repair. 1562 01:19:57.319 --> 01:19:59.920 Wait, why is that just the cost of the parts? 1563 01:20:00.239 --> 01:20:01.760 Oh, they're much more expensive. 1564 01:20:02.399 --> 01:20:07.880 Gotcha, gotcha, Jeffrey. Good luck on your search. Hope you 1565 01:20:07.960 --> 01:20:08.640 find something good. 1566 01:20:08.760 --> 01:20:11.119 Go see these guys to get a Please get a 1567 01:20:11.119 --> 01:20:20.279 diagnostic check before you commit on something used. So when 1568 01:20:20.319 --> 01:20:23.479 you're talking about doing these diagnostics, how much could you diagnose, 1569 01:20:23.640 --> 01:20:26.039 like a trainny, I mean, is that something you would 1570 01:20:26.079 --> 01:20:28.199 recommend that somebody come out just to have you look 1571 01:20:28.239 --> 01:20:31.520 at that issue or what it is what Kevin doing 1572 01:20:31.600 --> 01:20:31.880 kind of. 1573 01:20:32.000 --> 01:20:33.439 Pretty much what we're going to be able to see 1574 01:20:33.520 --> 01:20:34.840 is what Kevin's gonna be able to see. So if 1575 01:20:34.840 --> 01:20:36.359 you can get somebody who's like Kevin, who's going to 1576 01:20:36.439 --> 01:20:37.960 look at the whole car. I mean, we do just 1577 01:20:38.279 --> 01:20:41.680 focus in on drive train. So it's really the outside 1578 01:20:41.720 --> 01:20:44.920 of our sandbox, to use your terms, So we don't 1579 01:20:45.000 --> 01:20:47.720 like to well inside that area, but you really do 1580 01:20:47.920 --> 01:20:49.840 just get a snapshot of today. What's the condition of 1581 01:20:49.880 --> 01:20:52.239 the fluid, how does it smell? Are there any codes presence? 1582 01:20:52.600 --> 01:20:54.199 What maintenance has or hasn't been done? 1583 01:20:54.600 --> 01:20:54.720 Right? 1584 01:20:56.159 --> 01:20:58.479 Yeah, because it's it's a challenge. I mean, can you 1585 01:20:58.520 --> 01:20:59.720 tell me the tree and he's going to go out 1586 01:20:59.720 --> 01:21:00.680 in twenty thousand miles? 1587 01:21:00.760 --> 01:21:02.279 Now, I can't tell if it's gonna go out tomorrow. 1588 01:21:02.319 --> 01:21:04.560 Most exactly, you have it all the time, it was 1589 01:21:04.600 --> 01:21:06.119 working all the fine, and all of a sudden it 1590 01:21:06.199 --> 01:21:07.800 just did this. Well that's life. 1591 01:21:07.840 --> 01:21:11.720 That does happen, right, But the evaluation that you do 1592 01:21:12.279 --> 01:21:15.960 for this this inspection is the same evaluation you would 1593 01:21:16.000 --> 01:21:17.800 go through if you were looking at them. 1594 01:21:17.920 --> 01:21:19.640 Oh, absolutely, absolutely, yeah. 1595 01:21:19.640 --> 01:21:22.159 I mean they're they're getting the best efforts you have 1596 01:21:23.079 --> 01:21:24.000 going through these cars. 1597 01:21:24.000 --> 01:21:25.960 Because it's a full visual you know, we'd call it 1598 01:21:26.039 --> 01:21:28.199 a shakedown. We put it up in the air, wiggle waggle, 1599 01:21:28.319 --> 01:21:30.760 pull on everything, and you know, and then plug it in. 1600 01:21:31.039 --> 01:21:35.560 We download whatever data we can find. Hopefully it hasn't 1601 01:21:35.600 --> 01:21:38.079 been cleared. You know, that's a big problem, you know, 1602 01:21:38.199 --> 01:21:39.960 coming out of some dealers. They clear everything. 1603 01:21:40.000 --> 01:21:41.600 Well, tell me about that. What can you clear? 1604 01:21:41.600 --> 01:21:43.800 I always thought if you got the Carfax stuff that 1605 01:21:43.960 --> 01:21:46.239 had been transmitted to Carfax stays on that. 1606 01:21:46.800 --> 01:21:49.800 I'm talking about failures and different things. Codes. We can 1607 01:21:49.880 --> 01:21:52.520 see FREDES error codes, and we can see free streamed 1608 01:21:52.560 --> 01:21:55.239 data from the error codes. So if it's been clear 1609 01:21:55.279 --> 01:21:57.880 and we can tell when the last time it was cleared. Oh, 1610 01:21:58.119 --> 01:22:01.359 but if there is no info, you know, we're somewhat 1611 01:22:01.399 --> 01:22:04.399 handicapped there, you know. So they're getting a real good look. 1612 01:22:04.680 --> 01:22:07.880 Is there any reason to clear codes that's not nefarious? 1613 01:22:08.199 --> 01:22:11.720 No, no, no, not except for have to repair. Yeah, 1614 01:22:12.000 --> 01:22:14.840 if they did a repair, they would reset, Yeah, they 1615 01:22:14.880 --> 01:22:15.560 would reset. 1616 01:22:15.640 --> 01:22:18.239 Yeah, typically you will a major component that had been 1617 01:22:18.399 --> 01:22:20.840 problematic that might be the time to repair it or 1618 01:22:20.960 --> 01:22:22.800 to reset the computer and stuff. 1619 01:22:22.920 --> 01:22:25.600 Sure, yeah, to reflash if you changed. A lot of 1620 01:22:25.680 --> 01:22:29.119 models require reflashing to program that to the car, so 1621 01:22:29.840 --> 01:22:32.520 you know that is that possibility. But on a used 1622 01:22:32.600 --> 01:22:35.000 car lot, if it was cleared the day before you 1623 01:22:35.079 --> 01:22:37.119 took it to be checked out, yeah, not so much. 1624 01:22:38.159 --> 01:22:40.479 Speaking of reflashing, this is something we were talking about 1625 01:22:40.560 --> 01:22:42.680 during one of the breaks. You know, when you take 1626 01:22:42.880 --> 01:22:45.199 take your vehicle into a shop, make sure you have 1627 01:22:45.279 --> 01:22:47.000 at least a half a tank of fuel in there. 1628 01:22:47.399 --> 01:22:49.640 Not only do we need it for the purposes of 1629 01:22:49.680 --> 01:22:52.159 test driving and whatnot. In the event that we have 1630 01:22:52.279 --> 01:22:54.920 to do some sort of programming, A lot of vehicles 1631 01:22:55.039 --> 01:22:57.479 will not accept programming unless you have a minimum half 1632 01:22:57.560 --> 01:22:58.560 a tank inside the vehicle. 1633 01:23:00.000 --> 01:23:03.079 I never heard of that before today. So that's great advice. 1634 01:23:03.159 --> 01:23:04.720 So we're gonna go to a break right now. 1635 01:23:04.800 --> 01:23:06.319 We'll be right back. Give us your calls. 1636 01:23:12.720 --> 01:23:16.000 Go with a sure thing Denver's Best Roofer Excel Roofing 1637 01:23:16.079 --> 01:23:18.720 dot com. You don't pay a cent until you're content. 1638 01:23:22.119 --> 01:23:25.640 Time for an insurance checkup free no obligation comparison call 1639 01:23:25.760 --> 01:23:29.039 Compass Insurance paying too much your coverage at dozens of 1640 01:23:29.119 --> 01:23:29.960 insurance companies. 1641 01:23:30.079 --> 01:23:32.119 Find out now three O three seven to seven to 1642 01:23:32.159 --> 01:23:32.640 one help. 1643 01:23:32.840 --> 01:23:35.479 You'll think you're his only customer when you choose Frank 1644 01:23:35.560 --> 01:23:37.960 durand the real estate man dot Com to list your 1645 01:23:38.039 --> 01:23:41.159 home with Remax Alliance three oh three nine two zero 1646 01:23:41.279 --> 01:23:42.239 sixteen twenty two. 1647 01:23:52.399 --> 01:23:54.079 All right, good afternoon, Good afternoon. 1648 01:23:54.159 --> 01:23:56.239 John Fuller here on behalf of Toime Martino for the 1649 01:23:56.319 --> 01:23:58.640 Troubleshooter Network, and we're going to get to some of 1650 01:23:58.720 --> 01:24:02.479 the inside secret that I've always wanted to ask about 1651 01:24:02.920 --> 01:24:04.680 cars and maintenance and stuff like that. 1652 01:24:05.399 --> 01:24:07.399 We have open lines right now. We are waiting for 1653 01:24:07.520 --> 01:24:07.960 your cause. 1654 01:24:08.000 --> 01:24:11.520 If you have a problem, We solve problems, answer questions, 1655 01:24:11.600 --> 01:24:13.079 take complaints, give us a call. 1656 01:24:13.279 --> 01:24:14.039 It is car Day. 1657 01:24:14.119 --> 01:24:16.760 We have the two pre eminent experts here in the studio, 1658 01:24:17.279 --> 01:24:18.680 Jeff Vick and Kevin Colkin. 1659 01:24:18.840 --> 01:24:23.199 So I've got some questions motor oil. 1660 01:24:24.880 --> 01:24:28.720 Is there any debate about whether synthetic oil is better 1661 01:24:28.840 --> 01:24:30.279 than conventional. 1662 01:24:31.720 --> 01:24:34.119 As far as debate, no, I mean, synthetic oils are 1663 01:24:34.319 --> 01:24:37.279 definitely superior. I mean, obviously there's a little bit more 1664 01:24:37.319 --> 01:24:42.319 of a cost involved with them. The technology has gotten 1665 01:24:42.359 --> 01:24:44.199 to the point though it has broughtened down the price 1666 01:24:44.239 --> 01:24:47.479 point of synthetics, so it makes it a much easier buy. 1667 01:24:48.079 --> 01:24:52.319 But as it is, you know, it's nonsequeen or anyway, 1668 01:24:52.359 --> 01:24:56.600 because you have to use synthetics in today's vehicles. They 1669 01:24:56.680 --> 01:24:59.479 are not built for going on conventional oils. 1670 01:25:00.720 --> 01:25:03.920 Okay, Yeah, the clearances are so so so small that 1671 01:25:04.079 --> 01:25:06.119 it's synthetic or nothing on most of them. 1672 01:25:06.720 --> 01:25:09.439 Why does the synthetic work so much better? Is it 1673 01:25:09.640 --> 01:25:12.239 just temperature or is it viscosity or everything? 1674 01:25:12.359 --> 01:25:15.119 All of it, All of it, the friction modifiers, everything 1675 01:25:15.199 --> 01:25:18.600 in it are more superior. The temperature doesn't break down, 1676 01:25:18.800 --> 01:25:23.239 the viscosity doesn't vary in temperature. Where conventional is the 1677 01:25:23.359 --> 01:25:25.640 viscosity cold, obviously it's going to be thicker than when 1678 01:25:25.680 --> 01:25:29.880 it's warm. The synthetic maintains its viscosity over a broader 1679 01:25:29.960 --> 01:25:30.680 temperature range. 1680 01:25:30.760 --> 01:25:30.880 Right. 1681 01:25:31.600 --> 01:25:34.560 So No, I've been a believer in synthetic for years 1682 01:25:34.600 --> 01:25:36.800 and years. I actually had a dealership. 1683 01:25:36.359 --> 01:25:39.399 One day do an oil change and put conventional in 1684 01:25:40.199 --> 01:25:42.279 and actually had them take it out and put the 1685 01:25:42.359 --> 01:25:44.079 synthetic in on the top of it. 1686 01:25:45.039 --> 01:25:48.159 You know, I just I just am a big believer 1687 01:25:48.279 --> 01:25:48.479 in it. 1688 01:25:48.680 --> 01:25:51.079 So, oh, there's so many myths out there too. It's 1689 01:25:51.159 --> 01:25:53.920 like I started with convention, I was told I can't switch. 1690 01:25:55.479 --> 01:25:57.840 I don't know where that stuff starts, but yeah, yeah, 1691 01:25:58.199 --> 01:26:00.399 it's and we talk about it. You know, the dealer 1692 01:26:00.479 --> 01:26:02.720 recommends ten twelve thousand on oil change. 1693 01:26:03.239 --> 01:26:08.159 Why why would they actually recommend that. It would seem 1694 01:26:08.239 --> 01:26:10.399 to be not in their best interest or in the 1695 01:26:10.439 --> 01:26:11.399 consumer's interest. 1696 01:26:11.800 --> 01:26:14.800 It's actually playing to the consumer's wants. I mean, nobody 1697 01:26:14.920 --> 01:26:17.199 wants to have to maintain your vehicle. You'd rather be 1698 01:26:17.239 --> 01:26:18.760 able to take that money and take your wife out 1699 01:26:18.800 --> 01:26:21.520 to dinner. You know, the idea of being able to 1700 01:26:21.600 --> 01:26:24.039 stretch out my maintenance schedule. I don't have to go 1701 01:26:24.159 --> 01:26:25.640 in all the time. I don't have to spend all 1702 01:26:25.680 --> 01:26:28.359 this money. And it made it look approachable, so it 1703 01:26:28.479 --> 01:26:30.800 was started. You know that you didn't have to do 1704 01:26:30.840 --> 01:26:33.640 it for fifty thousand for a transmission oial change than 1705 01:26:33.680 --> 01:26:37.560 seventy thousand. Now they're doing a lifetime lifetime twelve. So basically, 1706 01:26:37.640 --> 01:26:41.880 when your transmission fails, will change your fluid. So if 1707 01:26:41.920 --> 01:26:46.119 nothing else worked that way, it pretty much works that way, and. 1708 01:26:46.199 --> 01:26:48.640 It is a lifetime of the transmission. That's the lifetime 1709 01:26:48.800 --> 01:26:49.520 anything else And. 1710 01:26:49.680 --> 01:26:51.520 One of the bigger things you're dealing with when it 1711 01:26:51.560 --> 01:26:53.760 comes to one oil change is the quality of filters 1712 01:26:53.760 --> 01:26:55.760 you're putting in there. You run ten thousand miles on 1713 01:26:56.000 --> 01:26:59.159 a cheap filter, it's probably done in three. 1714 01:27:00.079 --> 01:27:00.600 Talk about that. 1715 01:27:00.840 --> 01:27:04.039 So when you go to the cheap little roadside oil 1716 01:27:04.159 --> 01:27:07.000 change places, and and and I know that you can 1717 01:27:07.079 --> 01:27:10.560 dictate to some degree if you have an oil preference 1718 01:27:10.680 --> 01:27:14.520 usually and stuff, But do you really get a lesser 1719 01:27:14.640 --> 01:27:16.319 quality filter at those places. 1720 01:27:16.119 --> 01:27:18.520 Unless you request the one that request to go with 1721 01:27:18.640 --> 01:27:20.399 like the premium package and want through I want the 1722 01:27:20.479 --> 01:27:22.880 ultimate filter. Then yeah, you're going to get the bottom 1723 01:27:22.880 --> 01:27:24.720 of the barl because that's going to increase their profit margin. 1724 01:27:24.840 --> 01:27:27.000 And how much does that make a difference in the 1725 01:27:27.439 --> 01:27:30.560 in the the effectiveness of the change, the life. 1726 01:27:30.439 --> 01:27:31.960 Of the night and day. 1727 01:27:32.039 --> 01:27:34.680 It's the life of the change too, because the filters, 1728 01:27:34.760 --> 01:27:37.279 the cheaper ones are not made to go more than 1729 01:27:37.359 --> 01:27:38.399 three four thousand miles. 1730 01:27:38.640 --> 01:27:41.239 They're paying an element of breakdown starts breaking down. 1731 01:27:41.439 --> 01:27:44.279 I heard you say something earlier that just didn't seem right, 1732 01:27:44.359 --> 01:27:47.279 but you said, as the filter gets older, larger particles 1733 01:27:47.319 --> 01:27:47.760 start going. 1734 01:27:47.960 --> 01:27:51.319 Yeah, micron read micron red clouded up, and it's a 1735 01:27:51.359 --> 01:27:53.000 little bit different than it is with a truck with 1736 01:27:53.039 --> 01:27:56.399 an engine. The transmission filter itself, by the micron waiting, 1737 01:27:56.520 --> 01:28:00.079 you've basically beaten stuff against that that element in. 1738 01:28:00.119 --> 01:28:01.239 Order to trap it. 1739 01:28:01.520 --> 01:28:03.479 Okay, Well, as all that stuff's going through there, it's 1740 01:28:03.520 --> 01:28:06.279 going to break down, and so all those little holes 1741 01:28:06.319 --> 01:28:08.239 are becoming bigger holes, and they were going to allow 1742 01:28:08.560 --> 01:28:10.760 larger and larger to breathe to get through. 1743 01:28:12.960 --> 01:28:17.640 Interesting. Interesting, So what about in diesels, it's the same. 1744 01:28:18.079 --> 01:28:21.079 I mean, I don't have a diesel today, but I've 1745 01:28:21.159 --> 01:28:24.720 for many years had diesels and hauled big horse trailers 1746 01:28:24.760 --> 01:28:28.399 and boats and that kind of stuff. I actually had 1747 01:28:28.479 --> 01:28:32.520 one of the old six tozo forwards back in the day. Yeah, 1748 01:28:32.760 --> 01:28:36.359 for sure. But I actually, for the longest time, you know, 1749 01:28:36.439 --> 01:28:40.039 I tried Rotella and then you know, eventually I didn't 1750 01:28:40.039 --> 01:28:42.920 get very good results with Rotella at all. But eventually 1751 01:28:43.000 --> 01:28:46.239 I swapped to Mobile I and it was a game 1752 01:28:46.359 --> 01:28:50.000 changer for that motor until it shelled out and died. 1753 01:28:50.119 --> 01:28:51.359 But it was it was good. 1754 01:28:51.600 --> 01:28:55.199 It was good for a while here. When it died, 1755 01:28:55.239 --> 01:28:57.640 it didn't die as bad as it could have died before. 1756 01:28:57.760 --> 01:28:59.319 But but what is the difference? 1757 01:28:59.359 --> 01:29:01.520 I mean, how does that happened that one motor just 1758 01:29:01.760 --> 01:29:04.319 likes a particular oil better than another one, where you 1759 01:29:04.399 --> 01:29:08.760 get better, you know, better power, better consumption, better less 1760 01:29:08.800 --> 01:29:09.520 oil consumption. 1761 01:29:10.119 --> 01:29:10.880 Talk to me about that. 1762 01:29:11.520 --> 01:29:13.560 I think it's all in the viscosity because, especially with 1763 01:29:13.640 --> 01:29:15.920 diesels and things, they use the oil pressure to open 1764 01:29:15.960 --> 01:29:19.319 and close injectors, so you have more than just lubrication 1765 01:29:19.479 --> 01:29:22.800 in a diesel. It also affects the fuel system, right, 1766 01:29:22.960 --> 01:29:26.199 So if you can maintain the proper viscosity throughout the 1767 01:29:26.319 --> 01:29:29.279 day of the vehicle, everything works better. 1768 01:29:29.600 --> 01:29:32.680 But to some motors, just like one oil over another. 1769 01:29:32.920 --> 01:29:35.840 Aden to some degree, I mean, some people may experience 1770 01:29:35.880 --> 01:29:37.960 that from time to time. It's no different than you know, 1771 01:29:38.079 --> 01:29:40.279 if Kevin and I both bought an F one fifty 1772 01:29:40.319 --> 01:29:43.399 truck and mine insists on half and a half mid 1773 01:29:43.479 --> 01:29:45.439 grade in order to avoid pining, and where he's able 1774 01:29:45.520 --> 01:29:49.239 to run on the regular run leaded. You know, you 1775 01:29:49.319 --> 01:29:52.199 can until you can't, right, And. 1776 01:29:52.279 --> 01:29:54.439 If you're Dimitri and you're driving like less than the 1777 01:29:54.560 --> 01:29:56.960 speedling that out there, do that, how does that really 1778 01:29:57.000 --> 01:29:58.399 impact this analysis here? 1779 01:29:58.520 --> 01:30:00.000 You know, well, that's when you put a second hole 1780 01:30:00.039 --> 01:30:00.520 on a car. 1781 01:30:00.640 --> 01:30:06.039 So what is it with you? Dimitri? And two horns here, 1782 01:30:06.520 --> 01:30:07.960 I don't I don't understand. 1783 01:30:08.159 --> 01:30:10.920 Well, if you ever get a chance to listen to 1784 01:30:11.039 --> 01:30:14.239 a Buick Park Avenue to know the horn, it's a 1785 01:30:14.319 --> 01:30:15.239 glorious sound. 1786 01:30:15.279 --> 01:30:20.800 It's now out on forty five. By the way, What 1787 01:30:21.399 --> 01:30:22.039 do you guys. 1788 01:30:21.880 --> 01:30:26.199 Think about Blackstone Blackstone oil analysis service? Is there any 1789 01:30:26.640 --> 01:30:29.239 practical reason that a guy like me who doesn't maintain 1790 01:30:29.279 --> 01:30:32.199 a fleet, who just maintains one car, is there any 1791 01:30:32.239 --> 01:30:34.079 reason for me to get a Blackstone analysis? 1792 01:30:34.159 --> 01:30:35.920 And what am I going to do about the only 1793 01:30:36.000 --> 01:30:38.560 time you might would be if you're purchasing, you know, 1794 01:30:38.640 --> 01:30:41.439 a used vehicle. Is that that what's inside that oil 1795 01:30:41.520 --> 01:30:43.640 will tell you a lot about the health of that engine. 1796 01:30:43.960 --> 01:30:45.560 So spending a couple of bucks on it, you know 1797 01:30:45.840 --> 01:30:47.640 you probably won't have that luxury. If you're dealing with 1798 01:30:47.680 --> 01:30:49.039 a dealer or something like that, they're going to try 1799 01:30:49.079 --> 01:30:50.800 to move that car. It's probably not gonna be there 1800 01:30:51.039 --> 01:30:53.000 the next day. But if you're dealing with your neighbor 1801 01:30:53.000 --> 01:30:54.560 down the street, you want to get a better idea 1802 01:30:54.600 --> 01:30:56.640 what's going on with it, and you know he's just 1803 01:30:56.680 --> 01:30:58.920 gonna sit on it and give you first shops. Go ahead, 1804 01:30:58.920 --> 01:30:59.640 send it and see. 1805 01:30:59.520 --> 01:30:59.880 What you got. 1806 01:31:00.079 --> 01:31:01.399 That's that's an awesome hint. 1807 01:31:01.560 --> 01:31:02.439 I didn't think about that. 1808 01:31:02.560 --> 01:31:03.439 That's perfect, thank you. 1809 01:31:04.600 --> 01:31:07.000 Where do you Where do you get that from? I 1810 01:31:07.039 --> 01:31:07.920 haven't heard of that before. 1811 01:31:08.079 --> 01:31:11.079 So there's a company called Blackstone, and they have some 1812 01:31:11.199 --> 01:31:14.159 competitors too, but Blackstone is certainly the pre eminent provider 1813 01:31:14.199 --> 01:31:17.000 of this service. You can register on their website and 1814 01:31:17.159 --> 01:31:19.920 they at no charge, mail you a little a little bottle, 1815 01:31:19.920 --> 01:31:23.279 a little plastic bottle, and then when you change your oil, 1816 01:31:23.359 --> 01:31:25.199 you fill up the plastic bottle and comes with a 1817 01:31:25.279 --> 01:31:27.720 mailer and then you just drop it in the mail 1818 01:31:28.239 --> 01:31:31.960 and then a few days later, their turnaround is real fast. 1819 01:31:32.039 --> 01:31:33.880 A few days later you get an email from them 1820 01:31:33.920 --> 01:31:36.039 says your analysis report is ready, and you go to 1821 01:31:36.079 --> 01:31:39.520 their website and then you see what metals they found 1822 01:31:40.159 --> 01:31:43.600 in because those medals give you a hint about what 1823 01:31:43.880 --> 01:31:46.800 is there, a bearing that's going out? Is something is there, 1824 01:31:47.319 --> 01:31:50.960 what's what's what's wearing out too quickly? And what's really 1825 01:31:51.079 --> 01:31:53.359 valuable about their service? And guys, correct me if I'm wrong, 1826 01:31:53.439 --> 01:31:58.720 But they maintain a ginormous database of this car that 1827 01:31:58.840 --> 01:32:02.279 I have similar my whach similar years, and they'll tell 1828 01:32:02.399 --> 01:32:05.159 me if I signed up for their service. How my 1829 01:32:05.319 --> 01:32:09.119 oil analysis compares to their huge data set. 1830 01:32:09.800 --> 01:32:12.880 It's kind of like a Cola guard thing for your 1831 01:32:13.279 --> 01:32:13.920 vehicle there. 1832 01:32:14.640 --> 01:32:19.039 Yeah, to think of the terms, Yeah, probably a little 1833 01:32:19.039 --> 01:32:22.359 bit more pleasant to deal with, we hope, so at 1834 01:32:22.479 --> 01:32:25.039 least so well, that's interesting stuff. 1835 01:32:25.119 --> 01:32:27.439 So we got a collar here, Bill with an issue 1836 01:32:27.479 --> 01:32:29.039 with an oil leak. What's going on? Bill? 1837 01:32:31.239 --> 01:32:35.039 Yeah, Hi, thanks for taking my call. We're dealing with 1838 01:32:35.279 --> 01:32:40.199 a two thousand and eight Volkswagen Turig. It's a V 1839 01:32:40.439 --> 01:32:43.640 six and looks like we're getting. 1840 01:32:43.359 --> 01:32:45.640 A little bit of coolant in the. 1841 01:32:47.359 --> 01:32:51.239 Reservoir, I mean, not coolant, oil mixing in with the 1842 01:32:51.319 --> 01:32:55.239 reservoir in the coolant reservoir, and I'm being told that 1843 01:32:55.840 --> 01:32:59.039 the oil cooler is probably the issue. 1844 01:33:01.520 --> 01:33:02.279 What do you guys think? 1845 01:33:02.720 --> 01:33:05.680 Yeah, it could be the transmission or the engine all 1846 01:33:05.760 --> 01:33:10.960 killer could be either one, could be either one. Yep, Okay. 1847 01:33:11.439 --> 01:33:15.560 I don't know if that's common issue that you've heard 1848 01:33:15.640 --> 01:33:20.600 on these in the past, but there's definitely no oil 1849 01:33:20.720 --> 01:33:23.520 on the dipstick in the engine. 1850 01:33:24.000 --> 01:33:26.119 It just seems to be in the cooler, right. 1851 01:33:26.439 --> 01:33:30.680 Yeah, that that detailed changes things. Yeah, yeah, you definitely 1852 01:33:30.720 --> 01:33:32.319 you could have a head gas. You could be leaking 1853 01:33:32.399 --> 01:33:34.119 through the turbo a couple of different places. 1854 01:33:35.960 --> 01:33:37.279 Okay, yeah, this this. 1855 01:33:37.399 --> 01:33:39.520 One doesn't have a turbo on it. 1856 01:33:39.880 --> 01:33:44.840 But they're saying both that this is. 1857 01:33:44.880 --> 01:33:50.680 The initial diagnosis is probably the old rings that seal 1858 01:33:50.840 --> 01:33:54.279 the old cooler to keep a portion of the block. 1859 01:33:54.399 --> 01:33:56.960 Well, it could be checked. It's not something you would 1860 01:33:57.000 --> 01:33:57.800 assume either way. 1861 01:33:58.439 --> 01:34:00.960 But Kevin, based on the fact that there's no oil 1862 01:34:01.000 --> 01:34:03.159 left on a dipstick, that sounds like this engine is 1863 01:34:03.199 --> 01:34:04.159 not long for this world. 1864 01:34:04.680 --> 01:34:07.399 Well, if he keeps running into oil on the dipstick, yeah. 1865 01:34:08.760 --> 01:34:10.960 It's still it's got a little on the dipstick. 1866 01:34:11.640 --> 01:34:16.119 There isn't any milk or any any cooling, so it's 1867 01:34:16.159 --> 01:34:18.159 a it's going to other the oil is going into 1868 01:34:18.199 --> 01:34:18.640 the cooling. 1869 01:34:19.119 --> 01:34:24.199 Yeah yeah, so yeah, it's it's very possible. It could 1870 01:34:24.199 --> 01:34:28.760 be the oil cooler. Yes, all right, Okay, what you 1871 01:34:28.840 --> 01:34:30.560 want to do is just pressure it up and see 1872 01:34:30.560 --> 01:34:32.640 if it bubbles through your cooling. You know, you have 1873 01:34:32.760 --> 01:34:35.479 to disconnect the oil cooler from the engine and then 1874 01:34:35.520 --> 01:34:37.600 you pressurize the cooler and see if it's leaking, just 1875 01:34:37.720 --> 01:34:39.279 like looking for a hole in a tire, I mean 1876 01:34:39.359 --> 01:34:39.840 the same thing. 1877 01:34:40.560 --> 01:34:41.680 That's something you can do at your show. 1878 01:34:41.720 --> 01:34:42.720 Oh yeah, all the time. 1879 01:34:42.840 --> 01:34:45.359 Cool, bring that buy and get it checked out. Bill. Okay, 1880 01:34:48.199 --> 01:34:49.640 all right, we're going to go to a break now. 1881 01:34:49.720 --> 01:34:50.520 Thanks for calling Bill. 1882 01:34:57.039 --> 01:34:59.840 Go with a sure thing Denver's best roof of excel 1883 01:35:00.000 --> 01:35:00.840 groping dot com. 1884 01:35:01.000 --> 01:35:03.039 You don't pay a cent until you're content. 1885 01:35:06.399 --> 01:35:09.560 Time for an insurance check up free, no obligation comparison 1886 01:35:09.720 --> 01:35:13.279 call Compass Insurance paying too much your coverage at dozens 1887 01:35:13.319 --> 01:35:16.039 of insurance companies find out now three all three seven 1888 01:35:16.039 --> 01:35:16.560 to seven to one. 1889 01:35:16.720 --> 01:35:16.960 Help. 1890 01:35:17.159 --> 01:35:19.800 You'll think you're his only customer when you choose Frank 1891 01:35:19.880 --> 01:35:22.279 durand the real estate Man dot com to list your 1892 01:35:22.319 --> 01:35:25.439 home with Remax Alliance three all three nine two zero 1893 01:35:25.600 --> 01:35:26.520 sixteen twenty two. 1894 01:35:38.279 --> 01:35:41.039 I'm back on the Tom Martino Troubleshooter Show. 1895 01:35:41.560 --> 01:35:44.479 We are rock and rolling through the afternoon here, and 1896 01:35:45.840 --> 01:35:48.279 you know we've talked about a number of different subjects here. 1897 01:35:48.319 --> 01:35:51.119 We've got open lines. We'd welcome your call anything car 1898 01:35:51.239 --> 01:35:54.119 related today. We've got the pre eminent experts in the house, 1899 01:35:54.199 --> 01:35:58.319 Jeffic and Kevin Colkin live in the studio as typical 1900 01:35:58.399 --> 01:36:00.920 on Fridays to help us out. So give us a 1901 01:36:01.000 --> 01:36:03.399 call with all of your car related issues. I am 1902 01:36:03.479 --> 01:36:05.720 John Fuller. I'm a personal injury attorney and have been 1903 01:36:05.800 --> 01:36:08.720 for twenty two or so years in town, and I'm 1904 01:36:08.720 --> 01:36:14.039 here to answer any questions you have about auto insurance, accidents, claims, medpay, 1905 01:36:14.640 --> 01:36:17.600 medical treatment, anything along those lines. I'm more than happy 1906 01:36:17.680 --> 01:36:21.000 to chime in on and help steer you in the 1907 01:36:21.079 --> 01:36:25.439 right direction. And we have our other illustrious two deputies here, 1908 01:36:26.279 --> 01:36:28.680 Dimitri and Doc in the house, So we've got a 1909 01:36:28.760 --> 01:36:33.239 really talented group here waiting for your calls and stuff. Dmitri, 1910 01:36:33.960 --> 01:36:35.640 you were telling me a little bit about you've got 1911 01:36:35.640 --> 01:36:37.479 an update on a really challenging case. 1912 01:36:37.479 --> 01:36:38.560 Why don't you share it with us? 1913 01:36:38.840 --> 01:36:42.680 Yeah, a really difficult case that we're gonna need some 1914 01:36:42.960 --> 01:36:45.960 serious help with. This lady named Calliah called us a 1915 01:36:46.000 --> 01:36:49.239 couple of weeks ago, and she owns she's a school 1916 01:36:49.279 --> 01:36:52.439 teacher and she owns a very modest, tiny little condo 1917 01:36:52.560 --> 01:36:55.439 in Denver, and it started flooding a couple of years ago, 1918 01:36:56.159 --> 01:36:59.119 and it was kind of the water source was kind 1919 01:36:59.119 --> 01:37:01.159 of a mystery for a long time. But the flooding 1920 01:37:01.319 --> 01:37:05.399 was so severe that her homeowners insurance company actually paid 1921 01:37:05.439 --> 01:37:08.640 to have there the entire unit ripped out, The entire 1922 01:37:08.720 --> 01:37:12.199 interior ripped out, so I had an appointment. I visited 1923 01:37:12.279 --> 01:37:14.439 that place a couple of weeks just before we broke 1924 01:37:14.520 --> 01:37:17.920 for Christmas, and it was startling. It was beyond what 1925 01:37:18.039 --> 01:37:21.199 I expected to see. It's a concrete box with studs 1926 01:37:21.239 --> 01:37:25.199 where the walls used to be, and it thinks to 1927 01:37:25.319 --> 01:37:29.119 high Heaven. It smells there's so much moisture still in 1928 01:37:29.199 --> 01:37:31.399 the air, you can feel it on your skin. It 1929 01:37:31.560 --> 01:37:34.239 smells like a four hundred year old crypt in there. 1930 01:37:34.920 --> 01:37:37.800 And there were three water leak detectors, one from her 1931 01:37:38.000 --> 01:37:40.560 that she hired, another one from the insurance company, and 1932 01:37:40.560 --> 01:37:44.920 the one from that the HIOA hired and the HOA. 1933 01:37:45.199 --> 01:37:46.760 This has been going on. This has been ripped out 1934 01:37:46.760 --> 01:37:50.239 for two years. The HIOA has done very years two years. 1935 01:37:50.520 --> 01:37:53.680 So her insurance company has been paying for an apartment 1936 01:37:53.760 --> 01:37:56.560 for her to stay in. But the apartment that benefit 1937 01:37:56.760 --> 01:37:58.159 ran out a couple of months ago. 1938 01:37:58.880 --> 01:38:01.720 What in the world is in two years to get resolved? 1939 01:38:01.800 --> 01:38:05.640 Well, yeah, exactly so. The HOA guys wouldn't talk to me, 1940 01:38:05.840 --> 01:38:08.760 But in two years, I can, you know, you should 1941 01:38:08.800 --> 01:38:10.640 be able to find the leak. There's only one unit 1942 01:38:10.680 --> 01:38:13.680 above her. It's a two story building. And it turns 1943 01:38:13.720 --> 01:38:16.359 out they hadn't even inspected the unit above her for 1944 01:38:16.479 --> 01:38:18.560 any leaks to see if that if that's where the 1945 01:38:18.600 --> 01:38:22.319 water is coming from. So they, for reasons I don't understand, 1946 01:38:22.439 --> 01:38:25.399 they it feels like they've been dragging their feet. Now 1947 01:38:25.800 --> 01:38:28.800 there's a there's a there's a bigger problem. Her rental 1948 01:38:28.880 --> 01:38:32.880 benefit just ran out, so now she's paying for an apartment, 1949 01:38:33.399 --> 01:38:36.479 she's paying the HOA dues, she's paying the mortgage payment. 1950 01:38:36.800 --> 01:38:40.840 She's literally working three jobs, and she has fallen behind 1951 01:38:40.880 --> 01:38:44.439 on the hue she started. She started getting delinquency notices 1952 01:38:44.479 --> 01:38:47.640 from the HOA, and there is no end in sight. 1953 01:38:48.079 --> 01:38:50.760 The problem is not her insurance company. They stand ready 1954 01:38:50.800 --> 01:38:53.840 to rebuild her unit, but obviously you're not. We're not 1955 01:38:53.920 --> 01:38:55.880 gonna Nobody is gonna do that. I shouldn't do that 1956 01:38:56.039 --> 01:39:00.399 until the water leak is found and plugged. So she 1957 01:39:01.159 --> 01:39:04.239 doesn't know where else to turn to. And you know, 1958 01:39:05.520 --> 01:39:08.279 I'm frankly, I'm wondering. This is a question I had 1959 01:39:08.319 --> 01:39:11.039 for you, and I know this isn't your area of expertise, 1960 01:39:11.119 --> 01:39:14.239 but is there a way to get her insurance company 1961 01:39:14.279 --> 01:39:17.079 to declare the place a total loss and pair the 1962 01:39:17.119 --> 01:39:19.159 fair market value of two and a half years ago, 1963 01:39:19.359 --> 01:39:22.159 and you know she'll turn over the title to this place. 1964 01:39:22.640 --> 01:39:25.680 I'm not aware of any way for you know, for 1965 01:39:26.479 --> 01:39:29.520 for a condo policy to pay off like that. By 1966 01:39:29.560 --> 01:39:31.399 the way, the city was there too. The city had 1967 01:39:31.399 --> 01:39:34.119 an inspector in there from the health department and he 1968 01:39:34.520 --> 01:39:38.000 had already issued some kind of an order to the 1969 01:39:38.199 --> 01:39:40.039 HOA to find and plug the leak. 1970 01:39:40.560 --> 01:39:41.560 Well, that didn't work. 1971 01:39:41.760 --> 01:39:45.439 So the place is unfit for occupancy, not just based 1972 01:39:45.479 --> 01:39:48.239 on our observations, but according to the city too. 1973 01:39:48.600 --> 01:39:49.239 It seems to me. 1974 01:39:49.439 --> 01:39:53.239 Do yeah, it seems to me to answer your question, No, 1975 01:39:53.399 --> 01:39:55.199 I don't think there's any way to get the condo 1976 01:39:55.279 --> 01:39:59.560 declared to total loss by the insurance company. However, if 1977 01:39:59.600 --> 01:40:02.159 it's the HOA that's standing in the way of her 1978 01:40:02.199 --> 01:40:05.479 figuring out what that leak is, that may be your 1979 01:40:05.560 --> 01:40:06.600 avenue for relief. 1980 01:40:06.840 --> 01:40:09.199 And so again I hate to keep going back to it. 1981 01:40:09.239 --> 01:40:10.439 I would start with my dex and. 1982 01:40:10.439 --> 01:40:14.039 Bylaws and have that reviewed by a good real estate 1983 01:40:14.079 --> 01:40:17.520 attorney as to exactly what liability they may have to her, 1984 01:40:17.680 --> 01:40:21.399 because there is a common you know, area element to 1985 01:40:21.520 --> 01:40:25.720 this problem here in that the internal piping and stuff. 1986 01:40:25.800 --> 01:40:27.359 Is this a condo or a town home. It's a 1987 01:40:27.439 --> 01:40:28.399 condo condo, okay. 1988 01:40:28.800 --> 01:40:31.640 So the essence of a condo is that you know, 1989 01:40:32.479 --> 01:40:36.640 you own the entire unit, and that would include the 1990 01:40:36.680 --> 01:40:39.560 piping and the stuff that's internal. But so does the 1991 01:40:39.600 --> 01:40:43.279 guy upstairs, and so that person may bear some responsibility 1992 01:40:43.600 --> 01:40:46.279 for failing to address the issue, and the HOA itself 1993 01:40:46.359 --> 01:40:49.640 may if they're allowing this unit to go practically into 1994 01:40:49.720 --> 01:40:53.880 condemnation before it ends up getting remedied. So I would 1995 01:40:53.880 --> 01:40:55.680 say a good real estate attorney would start with the 1996 01:40:55.720 --> 01:40:58.000 decks and bylaws and see if there's a way to 1997 01:40:58.039 --> 01:41:00.920 bring a claim against both the HOA and upstairs neighbor 1998 01:41:01.439 --> 01:41:04.199 and sue those people and see if you can't against 1999 01:41:04.199 --> 01:41:06.359 some relief. I don't think the avenue is properly with 2000 01:41:06.479 --> 01:41:09.560 the insurance company. I think it's with the entity where 2001 01:41:09.600 --> 01:41:10.720 the leak is coming from. 2002 01:41:11.840 --> 01:41:14.159 Yeah, I agree, And you know my plan is when 2003 01:41:14.199 --> 01:41:17.039 we're back to work on Monday, to talk to We 2004 01:41:17.119 --> 01:41:20.039 have this great real estate where that you know Bret O'Brien, right, 2005 01:41:20.319 --> 01:41:22.199 So I'd like to get his opinion on this on 2006 01:41:22.319 --> 01:41:24.039 Monday morning, see if he. 2007 01:41:24.119 --> 01:41:25.960 Has a suggestion. Keep us posted on that. 2008 01:41:26.039 --> 01:41:27.279 Oh, it's a heartbreaking case. 2009 01:41:27.399 --> 01:41:28.039 And I have a question. 2010 01:41:29.319 --> 01:41:32.359 If the city says that the leak has to be plugged, 2011 01:41:34.439 --> 01:41:37.239 can't there be an action against the HOA for not 2012 01:41:37.399 --> 01:41:37.920 going along with. 2013 01:41:38.000 --> 01:41:40.039 Well, that's kind of what I'm saying is a failure 2014 01:41:40.079 --> 01:41:43.439 to follow those regulations and stuff. Where she's the actual 2015 01:41:43.520 --> 01:41:46.520 victim of their failure to follow the rules. You wouldn't 2016 01:41:46.520 --> 01:41:48.199 be able to do anything against the city, but they 2017 01:41:48.279 --> 01:41:50.520 may kind of open the doors to you bring in 2018 01:41:50.560 --> 01:41:51.800 an action against the HOA. 2019 01:41:52.119 --> 01:41:54.880 Yeah, and even you know, immediate relief, kind of an 2020 01:41:55.039 --> 01:41:59.520 innerim relief would be to have them pay for her apartment. 2021 01:42:00.479 --> 01:42:02.279 I mean, she literally is out of money. 2022 01:42:02.479 --> 01:42:04.960 Maybe so given free jobs, that's something that. 2023 01:42:05.000 --> 01:42:08.479 You could address, and you know, some sort of litigation 2024 01:42:08.640 --> 01:42:11.119 as if the sides start trying to work through the issues, 2025 01:42:11.439 --> 01:42:11.840 how can I. 2026 01:42:11.880 --> 01:42:14.239 Make them pay HOA dues if the place is happening. 2027 01:42:14.319 --> 01:42:15.279 Yeah, that's a good question. 2028 01:42:15.439 --> 01:42:17.680 Well, and John, and she has no more money left, right, 2029 01:42:17.800 --> 01:42:20.840 so she can't even hire an attorney to go pursue 2030 01:42:20.920 --> 01:42:23.199 these people. And I think and maybe that was part 2031 01:42:23.239 --> 01:42:25.760 of their nefarious plan. Maybe they know that eventually they 2032 01:42:25.800 --> 01:42:27.920 can wait you out, kind of like the government can 2033 01:42:27.960 --> 01:42:29.479 out litigate anybody. 2034 01:42:29.159 --> 01:42:30.239 That happens a lot. 2035 01:42:30.720 --> 01:42:34.039 So Hey, we've got a number of calls back to up, Pete, Todd, 2036 01:42:34.199 --> 01:42:36.079 Sandy Don. We're going to get to all of you guys. 2037 01:42:37.399 --> 01:42:39.600 We are going to take a real quick break. We'll 2038 01:42:39.600 --> 01:42:41.479 be right back and start in on our calls. 2039 01:42:41.600 --> 01:42:49.279 Thanks, go with a sure thing Denver's best roofer Excel 2040 01:42:49.399 --> 01:42:52.439 Roofing dot com. You don't pay a cent until you're content. 2041 01:42:55.840 --> 01:42:58.960 Time for an insurance check up free, no obligation. In comparison, 2042 01:42:59.159 --> 01:43:02.680 call Compass Insurance paying too much your coverage at dozens 2043 01:43:02.720 --> 01:43:05.439 of insurance companies find out now three all three seven 2044 01:43:05.560 --> 01:43:06.000 seven to one. 2045 01:43:06.159 --> 01:43:06.359 Help. 2046 01:43:06.560 --> 01:43:09.199 You'll think you're his only customer when you choose Frank 2047 01:43:09.279 --> 01:43:11.680 durand the real estate Man dot com to list your 2048 01:43:11.760 --> 01:43:14.880 home with Remax Alliance three oh three nine two zero 2049 01:43:15.000 --> 01:43:15.960 sixteen twenty two. 2050 01:43:27.000 --> 01:43:29.920 All right, good afternoon, John Fuller. We're back live on 2051 01:43:30.000 --> 01:43:33.159 the Troubleshooter Network. We have a pile of calls stacked 2052 01:43:33.199 --> 01:43:35.239 up here. We're going to get going right away. Pete, 2053 01:43:35.279 --> 01:43:37.319 you've got a question on transmissions. What's going on? 2054 01:43:37.439 --> 01:43:37.680 Pete? 2055 01:43:40.159 --> 01:43:40.560 You're to you. 2056 01:43:42.800 --> 01:43:46.399 Has a have son that has a four three five 2057 01:43:46.520 --> 01:43:51.199 I BMW and the transmission module has gone out of it, 2058 01:43:52.039 --> 01:43:56.640 UH called BMW's down Denver. They said that that part 2059 01:43:56.800 --> 01:43:59.279 is no longer manufactured by BMW. 2060 01:44:00.239 --> 01:44:03.479 So correct, it's going to be absolete, way aged out. 2061 01:44:04.159 --> 01:44:04.720 So what do you do? 2062 01:44:04.920 --> 01:44:06.960 Just the car obsolete and the car is. 2063 01:44:06.960 --> 01:44:08.239 Not necessarily obsolete. 2064 01:44:08.479 --> 01:44:11.680 I mean you can try your local map or Advance 2065 01:44:11.840 --> 01:44:14.960 or somebody like that, or get online. There are actually 2066 01:44:15.000 --> 01:44:18.279 people who do rebuild them. Sometimes they'll rebuild yours, sometimes 2067 01:44:18.359 --> 01:44:21.560 already have rebuilt in stock. Obviously, a BMW three twenty 2068 01:44:21.600 --> 01:44:23.479 five I is not nearly as common as something like 2069 01:44:23.520 --> 01:44:25.920 an F one fifty, so it's less likely they're going 2070 01:44:26.000 --> 01:44:27.600 to have yours in stock, and you may be pulling 2071 01:44:27.640 --> 01:44:30.039 it out, shipping it to them and having them literally 2072 01:44:30.159 --> 01:44:31.319 rebuild that computer. 2073 01:44:31.039 --> 01:44:31.720 And send it back to you. 2074 01:44:33.439 --> 01:44:35.600 Well, so they said that if we got a new part. 2075 01:44:36.359 --> 01:44:39.079 You know they make after part one after market ones, 2076 01:44:39.119 --> 01:44:41.439 but they won't when you get a new part put 2077 01:44:41.520 --> 01:44:43.920 in there, you have to have them reprogram it. Only 2078 01:44:44.000 --> 01:44:45.479 BMW reprograms. 2079 01:44:45.920 --> 01:44:47.479 They will not reprogram. 2080 01:44:47.119 --> 01:44:47.880 Anything other than that. 2081 01:44:48.119 --> 01:44:48.840 Well, you send out. 2082 01:44:49.479 --> 01:44:51.840 That's why you send out your computer to a rebuilder, 2083 01:44:51.920 --> 01:44:54.840 it's going to come back already programmed. 2084 01:44:54.960 --> 01:44:57.199 Already programmed. Okay, yep, well that's a good thing. 2085 01:44:57.359 --> 01:44:57.560 Yeah. 2086 01:44:57.800 --> 01:44:59.359 So if they took one out of a junk yard 2087 01:44:59.399 --> 01:45:01.560 and put on that car, would that work? 2088 01:45:01.600 --> 01:45:01.920 Do you think? 2089 01:45:02.000 --> 01:45:03.439 I mean, say, if the car was running. 2090 01:45:03.439 --> 01:45:06.079 When you know it's a crapshoot, it's a crapshoot. 2091 01:45:06.079 --> 01:45:09.319 You might get lucky. They do have actual different serial numbers, uh, 2092 01:45:09.439 --> 01:45:12.239 different model numbers and different programming for four different cars 2093 01:45:12.279 --> 01:45:15.600 sometimes even for areas. I mean, California's got very specific 2094 01:45:15.720 --> 01:45:19.119 rules that you know, Kentucky doesn't necessarily comply with. So 2095 01:45:19.279 --> 01:45:21.239 I mean it's a crap shoot doing that. You're you're 2096 01:45:21.319 --> 01:45:24.920 better off pulling your computer sending it out just waiting. 2097 01:45:25.039 --> 01:45:26.520 I mean, yeah, it sucks you want to be able 2098 01:45:26.520 --> 01:45:29.199 to drive the car, but when it comes back, you 2099 01:45:29.239 --> 01:45:31.279 know what what you've got and it fits your car. 2100 01:45:31.640 --> 01:45:35.359 Right, good advice, Get Google, Google, somebody to do that. 2101 01:45:35.600 --> 01:45:37.760 There's a there's a bunch of Yeah, there's a bunch 2102 01:45:37.840 --> 01:45:39.479 of them out there. As far as doing one in 2103 01:45:39.560 --> 01:45:41.720 particular for BMW, you just have to make sure that 2104 01:45:42.039 --> 01:45:44.000 whoever you're sending it to is going to actually work 2105 01:45:44.039 --> 01:45:44.600 on that computer. 2106 01:45:46.279 --> 01:45:48.119 Okay, all right, great advice. Thanks for the call. 2107 01:45:48.159 --> 01:45:50.640 Pee, appreciate it. Next, we're going to go to Todd. 2108 01:45:50.640 --> 01:45:52.159 He's got a question about a car accident. 2109 01:45:52.239 --> 01:45:53.079 What's going on? Todd? 2110 01:45:54.520 --> 01:45:55.560 Hey, how are you doing? Tom? 2111 01:45:55.760 --> 01:45:57.199 Or Tom? 2112 01:45:57.239 --> 01:45:58.800 But John Ford? 2113 01:45:58.960 --> 01:46:01.600 Doing good? Doing good? How can I help good here? 2114 01:46:01.840 --> 01:46:03.359 Well, I have a friend that was in a car 2115 01:46:03.479 --> 01:46:07.800 accident about two weeks ago, was hit by a drunk driver. Okay, 2116 01:46:08.760 --> 01:46:11.159 and it was his the drunk driver's fault, because he 2117 01:46:11.359 --> 01:46:14.479 was doing shots of whiskey when they pull him out 2118 01:46:14.520 --> 01:46:17.960 of the thing up here in Greeley. My question is 2119 01:46:19.159 --> 01:46:22.560 the friend he had to have surgery and rebuild his 2120 01:46:22.760 --> 01:46:28.000 ankle and part of his knee, and the lawyers that 2121 01:46:28.039 --> 01:46:31.680 he's trying to find a good lawyer, but he hasn't 2122 01:46:31.720 --> 01:46:33.039 found one. And I said, well, I'm going to call 2123 01:46:33.119 --> 01:46:34.800 Tom Martino because he knows everyone. 2124 01:46:35.039 --> 01:46:39.399 I just happened to know one four years. Let me 2125 01:46:39.479 --> 01:46:41.399 make the seat. 2126 01:46:42.159 --> 01:46:44.000 Hey, I got I got a great lawyer for you, 2127 01:46:46.039 --> 01:46:47.319 John John Pone. 2128 01:46:47.600 --> 01:46:47.840 Tell me. 2129 01:46:47.960 --> 01:46:50.600 I'm guessing there's something more challenging about the case. Did 2130 01:46:50.680 --> 01:46:54.119 the guy have insurance or what's going on that's being problematic? 2131 01:46:55.560 --> 01:47:00.239 Well, he has dementia? Your friend does or no? 2132 01:47:00.840 --> 01:47:01.720 The guy that hit him? 2133 01:47:01.880 --> 01:47:02.159 Okay? 2134 01:47:03.560 --> 01:47:06.319 And he this is like his third d y. Okay, 2135 01:47:07.239 --> 01:47:09.840 my question is the lawyers that he's finding it went 2136 01:47:10.560 --> 01:47:12.600 are winning between thirty five. 2137 01:47:12.479 --> 01:47:14.840 And forty. 2138 01:47:16.119 --> 01:47:21.800 Compensation on what they get okay, typical injury. 2139 01:47:23.399 --> 01:47:26.159 Yeah, I can tell you that that there's a range 2140 01:47:26.279 --> 01:47:29.439 of fees that you find, like in any business. I 2141 01:47:29.640 --> 01:47:32.119 do know some people that charge that much. My fees 2142 01:47:32.159 --> 01:47:35.199 are a little bit lower than that, But I do 2143 01:47:35.359 --> 01:47:37.760 think you see a range that's out there. You know, 2144 01:47:37.880 --> 01:47:41.319 the important things are not so much the rate that 2145 01:47:41.399 --> 01:47:43.800 you're being charged, but the quality of the work that's 2146 01:47:43.840 --> 01:47:46.520 being done. And I think that you really have to 2147 01:47:46.640 --> 01:47:49.720 choose between, you know, I think really the threshold issue 2148 01:47:49.800 --> 01:47:52.920 is do I want a big, you know, mill type 2149 01:47:53.000 --> 01:47:55.840 firm that has a thousand cases on it and advertises 2150 01:47:55.920 --> 01:47:59.079 every two seconds on the TV, which you know that 2151 01:47:59.239 --> 01:48:01.760 you're one of thousand that has to help fund that 2152 01:48:01.840 --> 01:48:04.680 advertising budget. Or do you want to be with the 2153 01:48:04.800 --> 01:48:07.479 firm that's on the smaller end of it that'll give 2154 01:48:07.479 --> 01:48:09.640 you one on one service where you can actually call 2155 01:48:09.760 --> 01:48:12.439 and talk to the attorney that you've got working on 2156 01:48:12.560 --> 01:48:15.199 the case. And you know, to me, if it were 2157 01:48:15.840 --> 01:48:18.199 you know, my family member or something that that to 2158 01:48:18.319 --> 01:48:20.000 me is a no brainer question. I want to be 2159 01:48:20.600 --> 01:48:22.560 with the firm that's going to know who I am 2160 01:48:22.720 --> 01:48:24.399 and know why I matter to the firm. 2161 01:48:25.159 --> 01:48:27.560 Is it also possible that they're hearing something with this 2162 01:48:27.720 --> 01:48:30.039 case in a longer conversation than what you're getting, that 2163 01:48:30.039 --> 01:48:31.159 they're boosting their rates to. 2164 01:48:31.159 --> 01:48:33.800 Get I don't really know anybody that does that. 2165 01:48:34.039 --> 01:48:36.359 I think it's kind of a threshold issue between we'll 2166 01:48:36.399 --> 01:48:39.079 take it or we won't, depending on the facts of 2167 01:48:39.159 --> 01:48:41.880 the case. It's not that we've raised our rates. I've 2168 01:48:42.159 --> 01:48:45.119 personally never done that. In twenty three years or whatever 2169 01:48:45.720 --> 01:48:48.479 of doing this, I've never once raised my rates because 2170 01:48:48.520 --> 01:48:52.399 I perceived the complexity of the case to be greater 2171 01:48:52.680 --> 01:48:56.960 or lower than something else. So, you know, these type 2172 01:48:57.039 --> 01:49:00.319 cases are complex in the sense that you've got a 2173 01:49:00.520 --> 01:49:04.560 criminal act and it sounds like you've got dementia issues 2174 01:49:04.600 --> 01:49:07.560 on the driver, and so if there is insurance there, 2175 01:49:08.039 --> 01:49:09.720 you know, it wouldn't surprise me at all to have 2176 01:49:09.760 --> 01:49:13.319 an insurance company, you know, trying to get squirrely about 2177 01:49:13.399 --> 01:49:15.720 coverage and whether it was a permissive use and whether 2178 01:49:15.760 --> 01:49:18.840 there was a negligent entrustment of that driver. There's all 2179 01:49:18.920 --> 01:49:21.199 these different issues that go into it that make it 2180 01:49:21.680 --> 01:49:24.439 a little bit more challenging, but I'd be more than 2181 01:49:24.479 --> 01:49:27.399 happy to talk through it with you in great detail. 2182 01:49:27.439 --> 01:49:29.439 If you want to give me a call right after 2183 01:49:29.520 --> 01:49:34.000 the show, I'd be happy to my office number three 2184 01:49:34.039 --> 01:49:36.520 oh three five nine seven forty five hundred. My staff 2185 01:49:36.560 --> 01:49:39.000 can can forward you directly to me, and I'd be 2186 01:49:39.079 --> 01:49:42.640 happy to go through the details. But they are complex cases, 2187 01:49:43.279 --> 01:49:47.520 and you know, I think that there's some great attorneys 2188 01:49:47.520 --> 01:49:49.399 out there, but you need somebody that's going to really 2189 01:49:49.439 --> 01:49:51.039 provide the level of service that you're. 2190 01:49:50.920 --> 01:49:51.960 Looking for for your friend. 2191 01:49:52.439 --> 01:49:56.319 Yeah, and yeah, I think what my main concern was, 2192 01:49:56.800 --> 01:50:01.600 he's twenty one or twenty two, and they his carvice total. 2193 01:50:02.000 --> 01:50:05.159 He's been off work for two weeks now, and they 2194 01:50:05.199 --> 01:50:07.319 were like, oh, we can get you about twenty five thousand, 2195 01:50:08.399 --> 01:50:09.920 and I was like, you're gonna be off for two 2196 01:50:10.000 --> 01:50:13.159 months or three months and then medical after that. It 2197 01:50:13.159 --> 01:50:16.479 says you would need more than that. Plus you, yeah, 2198 01:50:16.520 --> 01:50:19.000 we're still paying on your car that was totaled, so 2199 01:50:19.479 --> 01:50:19.960 so that I. 2200 01:50:20.119 --> 01:50:21.279 Was thinking it was young. 2201 01:50:21.399 --> 01:50:23.840 But yeah, so that brings up a great issue and 2202 01:50:24.279 --> 01:50:26.000 not knowing the facts of the case, it may just 2203 01:50:26.079 --> 01:50:31.039 be helpful for people to really understand and Colorado minimal 2204 01:50:31.119 --> 01:50:34.560 limits that are required coverages are only twenty five thousand. 2205 01:50:34.800 --> 01:50:36.760 That means to be legal on the roads, you've got 2206 01:50:36.800 --> 01:50:39.680 to have at least twenty five thousand. And that's what 2207 01:50:39.880 --> 01:50:43.840 you see in every like Fred Loyer contract, every bottom 2208 01:50:43.880 --> 01:50:47.159 of the wrong insurance contract out there, no matter how 2209 01:50:47.279 --> 01:50:48.520 high risk the driver is. 2210 01:50:49.399 --> 01:50:51.800 That's called liability insurance. It's required. 2211 01:50:52.720 --> 01:50:55.680 Sometimes you see liability insurance that goes up, you know, 2212 01:50:55.920 --> 01:50:59.079 northwards of a half a million. You even see umbrellas 2213 01:50:59.119 --> 01:51:00.319 and stuff that go a lot more. 2214 01:51:00.840 --> 01:51:04.079 Go with a sure thing Denver's Best Roofer Excel Roofing 2215 01:51:04.199 --> 01:51:09.279 dot com. You don't pay a cent until you're contents. 2216 01:51:10.199 --> 01:51:13.359 Time for an insurance check up, free, no obligation comparison 2217 01:51:13.560 --> 01:51:17.079 call Compass Insurance. Pay too much your coverage at dozens 2218 01:51:17.119 --> 01:51:19.840 of insurance companies find out Now three oh three seven 2219 01:51:19.960 --> 01:51:22.720 seven to one help. You'll think you're his only customer 2220 01:51:22.800 --> 01:51:24.960 when you choose Frank durand the real estate Man dot 2221 01:51:25.079 --> 01:51:28.359 com to list your home with Remax Alliance three oh 2222 01:51:28.439 --> 01:51:30.319 three nine two zero sixteen twenty two. 2223 01:51:35.800 --> 01:51:36.279 Rid of. 2224 01:51:38.039 --> 01:51:41.319 Need so you don't have to. 2225 01:51:43.760 --> 01:51:48.319 Run anxious as fast as we can Shooter's gonna help 2226 01:51:48.600 --> 01:51:49.640 come man. 2227 01:51:50.479 --> 01:51:51.439 This is the. 2228 01:51:51.560 --> 01:51:54.680 Troubleshooter Show now Tom Martino. 2229 01:51:55.520 --> 01:51:59.279 Good afternoon, John Fuller's I'm standing in for Tom Martino 2230 01:51:59.359 --> 01:52:00.640 here on the Troubles Network. 2231 01:52:00.800 --> 01:52:03.760 It is our fourth hour of the day with. 2232 01:52:04.000 --> 01:52:07.560 The illustrious experts Jeff Fick and Kevin Colkin in here 2233 01:52:07.600 --> 01:52:11.239 for card day. We are currently talking with Todd, whose 2234 01:52:11.359 --> 01:52:14.159 friend got in a bad car accident with a drunk driver, 2235 01:52:14.920 --> 01:52:17.520 and we were talking before the break about, you know, 2236 01:52:17.760 --> 01:52:21.159 the decision of hiring an attorney and what should be important, 2237 01:52:21.800 --> 01:52:24.720 and the comment was made that one of the attorneys said, 2238 01:52:25.600 --> 01:52:27.800 you know, we can probably get you the twenty five thousand, 2239 01:52:28.000 --> 01:52:32.359 and my response to that is that, you know, anybody 2240 01:52:32.399 --> 01:52:35.279 can probably get the twenty five thousand. But the next 2241 01:52:35.319 --> 01:52:38.159 step is how do we find secondary sources of recovery? 2242 01:52:38.279 --> 01:52:40.560 And that's really important and there's kind of an art 2243 01:52:40.640 --> 01:52:44.079 form to it. The things to look at number one, 2244 01:52:44.159 --> 01:52:47.319 and not all of these apply to every case, but 2245 01:52:47.399 --> 01:52:50.039 that's why it's so important to have somebody that does 2246 01:52:50.159 --> 01:52:53.119 this every day. But the first line of defense is 2247 01:52:53.119 --> 01:52:55.600 going to be our uninsured motorist policies that we have 2248 01:52:55.760 --> 01:52:58.359 on our own auto policy. So we look to our 2249 01:52:58.439 --> 01:53:02.520 own coverage to see if we bought uninsured motorists, which 2250 01:53:02.920 --> 01:53:06.119 typically is bought in the same policy amount dollar amount 2251 01:53:06.159 --> 01:53:09.239 as your liability coverage. So we would typically see that 2252 01:53:09.279 --> 01:53:11.880 if somebody had twenty five thousand of coverage, there's another 2253 01:53:12.000 --> 01:53:15.399 twenty five thousand of uninsured motorists coverage, and that in 2254 01:53:15.520 --> 01:53:19.520 Colorado simply stacks right on top of what the at 2255 01:53:19.600 --> 01:53:20.359 fault guy has. 2256 01:53:20.800 --> 01:53:23.039 I just need to check what is underinsured the same 2257 01:53:23.119 --> 01:53:24.199 as uninsured sure is. 2258 01:53:24.399 --> 01:53:27.840 Yep, absolutely, so that's the same same thing. Yep, that's 2259 01:53:27.880 --> 01:53:28.399 the same thing. 2260 01:53:28.880 --> 01:53:31.520 The second thing to look at is whether or not 2261 01:53:31.720 --> 01:53:37.199 we have other people in the same residents that are 2262 01:53:37.359 --> 01:53:41.479 related to your friend that might also have insurance under 2263 01:53:41.520 --> 01:53:43.600 a different policy. And since you mentioned that your friend 2264 01:53:43.680 --> 01:53:47.319 is twenty one years old, that could be a really 2265 01:53:47.560 --> 01:53:50.359 important fact. If he still lives at home, or if 2266 01:53:50.399 --> 01:53:53.520 he has you know, unmarried but relatives that live in 2267 01:53:53.600 --> 01:53:56.199 the same household that have a different policy, like a 2268 01:53:56.319 --> 01:54:00.479 brother or his parents or something like that, if they 2269 01:54:00.600 --> 01:54:03.720 have uninsured motors coverage, you can actually tap into that 2270 01:54:04.000 --> 01:54:07.199 UM coverage and it stacks on top of what his 2271 01:54:07.479 --> 01:54:10.520 UM coverage, which stacks on top of what the at 2272 01:54:10.560 --> 01:54:14.600 fault driver had, and so that's called resident relative coverage. 2273 01:54:14.640 --> 01:54:18.079 And so we can get fairly creative on how many 2274 01:54:18.119 --> 01:54:20.560 different policies, and often the challenge is just to go 2275 01:54:20.720 --> 01:54:24.239 on a scorched earth search to find all these policies 2276 01:54:24.319 --> 01:54:27.279 to see what we can come up with. But then 2277 01:54:27.479 --> 01:54:30.960 once we've stacked up all the money and we've collected 2278 01:54:31.000 --> 01:54:33.520 from every source as much as we can possibly get, 2279 01:54:34.479 --> 01:54:38.039 then the challenge is turning around and negotiating on the backside. 2280 01:54:38.159 --> 01:54:41.079 So all of these medical providers that have been operating 2281 01:54:41.159 --> 01:54:44.640 on him and his health insurance carriers and his medpay 2282 01:54:44.800 --> 01:54:47.520 and any other source that might have paid for medical care, 2283 01:54:47.880 --> 01:54:52.520 or any other medical provider that wasn't paid along the 2284 01:54:52.600 --> 01:54:55.760 way by health insurance or some other source. Those people 2285 01:54:55.880 --> 01:54:57.920 all have their hands out and they want to get paid. 2286 01:54:58.039 --> 01:55:00.600 And so part of my job at the end of 2287 01:55:00.680 --> 01:55:03.000 the day is to go back and negotiate and try 2288 01:55:03.039 --> 01:55:05.359 to reduce down the amount of money that we have 2289 01:55:05.439 --> 01:55:08.039 to pay back to those third parties or to those 2290 01:55:08.199 --> 01:55:11.439 insurance companies if they've already paid it. And that's really 2291 01:55:11.479 --> 01:55:13.880 where the Art Forum comes into it. And you need 2292 01:55:14.000 --> 01:55:17.600 somebody that's creative and tenacious and is going to go 2293 01:55:17.720 --> 01:55:20.760 after every single avenue to put money back in the 2294 01:55:20.840 --> 01:55:22.560 pocket of your friend. 2295 01:55:22.640 --> 01:55:22.800 There. 2296 01:55:22.960 --> 01:55:27.039 So it's a serious case, you know, it's the ultimate 2297 01:55:27.119 --> 01:55:29.479 insult that you can cause that much damage and have 2298 01:55:29.600 --> 01:55:31.960 the crappiest insurance that the law allows you to have. 2299 01:55:32.640 --> 01:55:36.159 But if the right moon and the stars lineup and 2300 01:55:36.239 --> 01:55:39.439 we can stack a few policies up on his side 2301 01:55:39.920 --> 01:55:42.560 and get a great result in negotiating those medical bills, 2302 01:55:42.640 --> 01:55:44.800 we can still get a really good outcome for your friend. 2303 01:55:45.479 --> 01:55:48.840 Does all that make sense there, Todd, Yes, thank you. 2304 01:55:48.960 --> 01:55:50.199 So I'll have him call you. 2305 01:55:51.239 --> 01:55:53.199 I'll give him the information in your phone number that 2306 01:55:53.319 --> 01:55:54.960 you gave me, perfect and. 2307 01:55:55.159 --> 01:55:56.399 Have them call you to talk to you. 2308 01:55:56.560 --> 01:55:59.479 And yeah, do I in trust you guys down there? 2309 01:56:00.000 --> 01:56:00.920 I want to listen to you guys. 2310 01:56:01.000 --> 01:56:02.239 So hey, I appreciate that. 2311 01:56:02.279 --> 01:56:04.039 I'll be happy to talk to your friend and stuff 2312 01:56:04.079 --> 01:56:06.600 and anybody else that has questions along that. That was 2313 01:56:06.600 --> 01:56:09.439 a lot of information, really really fast. But that's the 2314 01:56:09.520 --> 01:56:11.319 kind of stuff that we do every day at my 2315 01:56:11.439 --> 01:56:15.039 law firm. It's not just a matter of you know, 2316 01:56:15.359 --> 01:56:18.159 handling a simple case and filing a claim and getting paid. 2317 01:56:18.239 --> 01:56:21.159 These things are complicated. The rules that apply to these 2318 01:56:21.239 --> 01:56:24.199 insurance companies and these medical providers that want to get repaid. 2319 01:56:24.520 --> 01:56:27.479 They're very complex and they change all the time. Every 2320 01:56:27.560 --> 01:56:30.920 single year we get little, you know, tweaks in the 2321 01:56:31.039 --> 01:56:34.199 law that impacts who goes first and who's got priority 2322 01:56:34.279 --> 01:56:36.520 over over the money that comes in. And if you 2323 01:56:36.600 --> 01:56:39.840 don't have somebody on your side, I promise you that 2324 01:56:40.039 --> 01:56:44.119 these these different entities, these hospitals, and these insurance companies 2325 01:56:44.520 --> 01:56:46.880 will put their interest absolutely number. 2326 01:56:46.680 --> 01:56:49.720 One and you'll end up paying the price as a result. 2327 01:56:50.039 --> 01:56:51.359 So appreciate your call. 2328 01:56:51.520 --> 01:56:54.199 Anybody else that has stuff along those same lines, we'd 2329 01:56:54.239 --> 01:56:56.239 be more than happy to take your call this afternoon 2330 01:56:56.279 --> 01:57:01.600 as well. We are going to move along here. We've 2331 01:57:01.680 --> 01:57:04.600 got another caller, Sandy here with the real estate question. Sandy, 2332 01:57:04.680 --> 01:57:05.600 what is going on with you? 2333 01:57:08.359 --> 01:57:11.720 I have a question on rentals right now. 2334 01:57:11.840 --> 01:57:16.000 They've changed all the laws in Colorado and it leans 2335 01:57:16.079 --> 01:57:20.279 quite heavily for the tenants. And we have a rental, but. 2336 01:57:20.760 --> 01:57:24.159 We would not like to get caught up in all 2337 01:57:24.279 --> 01:57:27.399 the laws. Like you can have more people move in, 2338 01:57:29.000 --> 01:57:31.079 you know, if it's just two on the leaf, you 2339 01:57:31.159 --> 01:57:33.199 can still have more move in. With a new laws, 2340 01:57:34.079 --> 01:57:36.880 it takes longer to a victim I just wonder if 2341 01:57:36.920 --> 01:57:40.359 there's any way you can keep a rental in Colorado 2342 01:57:41.000 --> 01:57:42.720 and have have. 2343 01:57:42.880 --> 01:57:48.319 It so that the rules are not so lenient towards 2344 01:57:48.399 --> 01:57:48.920 the tenants. 2345 01:57:50.720 --> 01:57:51.439 Well, it's tough. 2346 01:57:51.680 --> 01:57:55.079 I mean we're going through a phase right now where 2347 01:57:55.640 --> 01:57:59.920 the perception is that these greedy landlords like you are 2348 01:58:00.520 --> 01:58:04.279 out there taking advantage of people. And and I'm being facetious, 2349 01:58:04.319 --> 01:58:08.239 of course, but the perception is that everybody that's a 2350 01:58:08.319 --> 01:58:10.600 landlord is rich and just you know, goes back and 2351 01:58:10.720 --> 01:58:15.000 forth between their yacht and their mansion and may drive 2352 01:58:15.079 --> 01:58:17.600 by the rental on the way to just you know, 2353 01:58:17.800 --> 01:58:20.039 cash checks and stuff like that. But we all know 2354 01:58:20.119 --> 01:58:24.039 that the reality is something quite different. I really think 2355 01:58:24.159 --> 01:58:28.239 that the key to any rental, any rental, is proper 2356 01:58:28.319 --> 01:58:31.960 screening of your tenets. And I mean, don't just rely 2357 01:58:32.159 --> 01:58:36.199 on your gut feeling go you know, I joke the 2358 01:58:36.279 --> 01:58:40.079 words go proctological on the background check, but that's that's 2359 01:58:40.119 --> 01:58:43.079 what it takes. I mean, check those references, check the 2360 01:58:43.159 --> 01:58:46.880 employment references, check every reference you can possibly get prior 2361 01:58:46.920 --> 01:58:50.199 to landlords, anything and everything you can do to really 2362 01:58:50.279 --> 01:58:52.479 find out who you're dealing with. And that's going to 2363 01:58:52.560 --> 01:58:54.800 give you that peace of mind, because the best predictor 2364 01:58:54.840 --> 01:58:58.840 of future, you know, behavior is past behavior. And so 2365 01:58:59.479 --> 01:59:02.239 you know, I'm I'm always one for giving people a 2366 01:59:02.319 --> 01:59:04.800 second chance, but when it comes to putting them in 2367 01:59:04.840 --> 01:59:08.319 your rentals, it really is something where that that is 2368 01:59:08.920 --> 01:59:13.319 almost never a really good idea for the average rental property. 2369 01:59:15.319 --> 01:59:17.000 Okay, what. 2370 01:59:18.520 --> 01:59:22.199 Type of property do you have, Sandy? Okay? 2371 01:59:25.399 --> 01:59:27.399 You know I found a good protection with a rental 2372 01:59:27.439 --> 01:59:28.319 that I had years ago. 2373 01:59:28.479 --> 01:59:29.279 Is uh. 2374 01:59:29.800 --> 01:59:32.279 I actually went through the Air Force base. Oh okay, 2375 01:59:32.720 --> 01:59:38.039 and it was military families exactly. So they were always 2376 01:59:38.119 --> 01:59:40.399 fantastic renters. They kept the place clean. When it was 2377 01:59:40.439 --> 01:59:42.399 a problem, you got a phone call. There's a lot 2378 01:59:42.439 --> 01:59:45.720 more security in that. Now. The downside is in the 2379 01:59:45.760 --> 01:59:48.479 event of a you know, they get deployed someplace or 2380 01:59:48.640 --> 01:59:50.600 they get reassigned, you have to littlem out of their 2381 01:59:50.680 --> 01:59:51.439 lease immediately. 2382 01:59:51.680 --> 01:59:53.800 Yeah, that's a great point. 2383 01:59:53.840 --> 01:59:56.640 I recall back in my little days as a lowly, 2384 01:59:56.760 --> 02:00:00.479 little enlisted army guy, the last thing in the world 2385 02:00:00.600 --> 02:00:03.640 you wanted to have happen with somebody called the captain 2386 02:00:03.720 --> 02:00:07.199 and say, you know, Fuller has neglected to pay something 2387 02:00:07.239 --> 02:00:08.479 he was responsible for. 2388 02:00:09.079 --> 02:00:10.520 That was a bad day at. 2389 02:00:10.880 --> 02:00:13.199 WARL Bounce a check to us in Castle Rock at 2390 02:00:13.239 --> 02:00:15.439 a shop I had down there, right, and he worked 2391 02:00:15.600 --> 02:00:18.079 at the Air Force base, and he was on the 2392 02:00:18.159 --> 02:00:21.399 phone within fifteen minutes of the phone call, sir, please 2393 02:00:21.439 --> 02:00:23.520 don't call my captain back, sir please, I'll be on 2394 02:00:23.640 --> 02:00:26.800 my way, I mean, yeah, as fast as he could 2395 02:00:26.880 --> 02:00:28.199 drive to make that right. 2396 02:00:28.800 --> 02:00:31.880 Absolutely, that's a great that's a great suggestion. Are you 2397 02:00:31.920 --> 02:00:33.800 anywhere near a military base. 2398 02:00:33.640 --> 02:00:36.760 There, Sandy, I'm right, Noelvada. 2399 02:00:38.920 --> 02:00:42.279 No, I'd be a reserve you close by. But yeah, 2400 02:00:43.000 --> 02:00:45.640 what what experiences have you had before this, Sandy? 2401 02:00:46.960 --> 02:00:48.000 Some good, some bad? 2402 02:00:48.319 --> 02:00:56.079 Yeah, mostly Okay, nobody's ever wrapped it or anything. It's 2403 02:00:56.239 --> 02:00:59.439 it's you know, every tenant has a different problem and 2404 02:00:59.560 --> 02:01:01.720 you either can resolve it or they have to move. 2405 02:01:02.199 --> 02:01:04.520 Yeah. What kind of problems have your tenants have come 2406 02:01:04.640 --> 02:01:05.479 up with in the past. 2407 02:01:06.800 --> 02:01:11.680 Well, one gal had a dog and she never told us, 2408 02:01:11.760 --> 02:01:14.880 and then she was when we told her she needed 2409 02:01:14.880 --> 02:01:16.960 to move out because we were going to remodel it. 2410 02:01:17.119 --> 02:01:17.960 That was years ago. 2411 02:01:19.000 --> 02:01:21.359 That's when we found out she had a dog. And 2412 02:01:21.560 --> 02:01:23.840 then she said it was a dog she was taking 2413 02:01:23.920 --> 02:01:24.399 care of for. 2414 02:01:24.479 --> 02:01:28.239 Someone and service dog or you know, yeah, we. 2415 02:01:28.319 --> 02:01:29.560 Didn't we didn't pursue it. 2416 02:01:29.760 --> 02:01:34.840 So I'm mostly animals. 2417 02:01:34.920 --> 02:01:37.479 The animal problems where they don't tell you they have one. 2418 02:01:39.399 --> 02:01:42.000 We don't have too many problems with rent, and right 2419 02:01:42.079 --> 02:01:45.319 now I think people are just looking for a place 2420 02:01:45.399 --> 02:01:47.279 to rent. It's not going to be hard to rent it. 2421 02:01:47.439 --> 02:01:49.479 I just want to make sure I get the right 2422 02:01:49.560 --> 02:01:52.319 people in there that aren't going to flute in all 2423 02:01:52.399 --> 02:01:54.079 their friends or whatever. 2424 02:01:54.520 --> 02:01:57.199 Sandy, I really think that's the key to it all 2425 02:01:57.479 --> 02:01:59.640 is just you know, it's just like hiring an employee 2426 02:01:59.880 --> 02:02:03.560 or or anything else. The more you do to investigate 2427 02:02:03.640 --> 02:02:06.159 the background and know what you're getting into with that person, 2428 02:02:06.239 --> 02:02:08.600 the better off you're going to be. So best of 2429 02:02:08.680 --> 02:02:10.199 luck to you, say any thanks for the call. Good 2430 02:02:10.239 --> 02:02:12.119 luck to you, John. 2431 02:02:12.159 --> 02:02:14.920 Do you think there's any correlation between how much you 2432 02:02:15.000 --> 02:02:18.840 pay for rent, how much your tenants pay, and the 2433 02:02:18.960 --> 02:02:21.840 level of confidence you have that they'll be good tenants? 2434 02:02:24.279 --> 02:02:27.880 Well, I mean, if you want to apply every stereotype 2435 02:02:27.960 --> 02:02:31.199 in the world to you know the economics of that, 2436 02:02:31.520 --> 02:02:34.439 Certainly people that pay a higher rent earn more money, 2437 02:02:34.520 --> 02:02:37.359 at least in theory. But I don't know that you 2438 02:02:37.439 --> 02:02:40.159 can make that correlation. There's dead beats at every level. 2439 02:02:40.279 --> 02:02:43.399 Of you know, earning and ability to pay and stuff. 2440 02:02:43.479 --> 02:02:45.600 So I don't know, what do you guys think, Well, 2441 02:02:45.640 --> 02:02:47.520 I'm not talking about ability to pay them, just about 2442 02:02:47.960 --> 02:02:50.000 any destruction of the other property. 2443 02:02:51.760 --> 02:02:53.720 I don't know, man, I've seen some things on the 2444 02:02:53.800 --> 02:02:54.840 news where people have. 2445 02:02:55.239 --> 02:02:58.079 Rock stars are millionaires and they trust buildings. So yeah, 2446 02:02:58.199 --> 02:02:59.840 I mean, there's no correlation to that. 2447 02:03:00.039 --> 02:03:03.159 They've absolutely destroyed homes that you see, you know, going 2448 02:03:03.199 --> 02:03:06.520 on the market because it's just been completely demolished and 2449 02:03:06.600 --> 02:03:10.840 they put you know, bombs down in the toilets and 2450 02:03:10.880 --> 02:03:13.720 stuff like that. I mean, I don't know that there's 2451 02:03:13.880 --> 02:03:14.760 necessarily a course. 2452 02:03:14.760 --> 02:03:16.640 I don't think you're safe by having like a really 2453 02:03:16.760 --> 02:03:19.039 expensive rental, right, And I don't know that you can 2454 02:03:19.119 --> 02:03:20.560 make that make that argument. 2455 02:03:20.640 --> 02:03:23.560 I've just thought it'd being an interesting point of discussion. 2456 02:03:23.920 --> 02:03:27.760 Yeah, it's an interesting question there. We're going to take 2457 02:03:27.760 --> 02:03:28.760 a break. We'll be right back. 2458 02:03:34.279 --> 02:03:37.560 Go with a sure thing Denver's Best roofer Excel roofing 2459 02:03:37.640 --> 02:03:40.279 dot com. You don't pay a cent until you're content. 2460 02:03:43.680 --> 02:03:46.800 Time for an insurance checkup free no obligation. In comparison, 2461 02:03:47.000 --> 02:03:50.520 call Compass insurance paying too much your coverage at dozens 2462 02:03:50.560 --> 02:03:53.279 of insurance companies find out now three oh three, seven 2463 02:03:53.319 --> 02:03:55.640 to seven to one help. You'll think you're his only 2464 02:03:55.760 --> 02:03:58.159 customer when you choose Frank durand the real estate man 2465 02:03:58.279 --> 02:04:01.640 dot com to list your home with Remax Alliance three 2466 02:04:01.720 --> 02:04:03.800 all three nine two zero sixteen twenty two. 2467 02:04:09.319 --> 02:04:14.319 Actually a choice on a bumper music there. Good afternoon, 2468 02:04:14.399 --> 02:04:17.840 John Fuller here for the Troubleshooter Network. We are working 2469 02:04:17.920 --> 02:04:22.880 through all sorts of fun issues today in the studio 2470 02:04:23.439 --> 02:04:28.399 this afternoon. We have an accomplished set of deputies. Today 2471 02:04:28.439 --> 02:04:30.720 We've got Jeff Vick and Kevin Colchan. It is car Day. 2472 02:04:31.319 --> 02:04:34.640 They are our resident experts on all things cars. So 2473 02:04:34.680 --> 02:04:37.000 if you have anything you'd like to give us a 2474 02:04:37.079 --> 02:04:38.880 call on, We've got a few open lines right now. 2475 02:04:38.960 --> 02:04:40.439 Now would be a really good time to get in 2476 02:04:40.520 --> 02:04:43.159 before the end of the show. I am by trade 2477 02:04:43.159 --> 02:04:45.560 of personal injury attorney, So if you have anything that 2478 02:04:45.640 --> 02:04:49.920 you want to talk about relating to accidents, insurance, medical claims, 2479 02:04:49.960 --> 02:04:52.239 anything like that, feel free to give us a call. 2480 02:04:52.279 --> 02:04:56.880 I'm always happy to fill those questions. Dimitri, you had 2481 02:04:56.920 --> 02:04:59.920 a really good question about you know, gas and stuff 2482 02:05:00.399 --> 02:05:01.039 a moment ago. 2483 02:05:01.079 --> 02:05:03.760 Why don't you share that with this Oh, you know. 2484 02:05:03.760 --> 02:05:06.159 I was just discussing the ethanol free gas that you 2485 02:05:06.239 --> 02:05:10.119 can now buy at Maverick gas stations, and you know what, 2486 02:05:10.720 --> 02:05:12.840 one of the things I was wondering about. The obvious 2487 02:05:12.920 --> 02:05:16.119 benefit is I really do get a noticeably higher gas 2488 02:05:16.199 --> 02:05:19.560 mileage because the gasoline is a higher energy content than 2489 02:05:19.600 --> 02:05:23.479 ethanol does. Right, But am I giving up anything in 2490 02:05:23.600 --> 02:05:25.680 terms of the detergents that I would get in a 2491 02:05:25.720 --> 02:05:26.800 brand name gasoline. 2492 02:05:27.119 --> 02:05:30.319 No, definitely, not intellectuality most I mean that was the 2493 02:05:30.399 --> 02:05:32.880 gas post cars were designed to run onto Again, with 2494 02:05:33.319 --> 02:05:36.039 the ethanol itself is highly much more corrosive, and so 2495 02:05:36.239 --> 02:05:38.920 they've had to change a lot of the components for 2496 02:05:39.159 --> 02:05:41.880 you know, ceiling, whether it seals them cells or gaskets 2497 02:05:42.119 --> 02:05:44.279 in order to live up to that corrosive property. 2498 02:05:45.199 --> 02:05:48.399 So there's no downside to me using ethanol free gas other. 2499 02:05:48.319 --> 02:05:49.760 Than the fact that it hits your pocket book a 2500 02:05:49.760 --> 02:05:50.199 little deeper. 2501 02:05:50.319 --> 02:05:52.399 Yeah, I've noticed it's a lot more expensive than the 2502 02:05:52.479 --> 02:05:53.920 improvement and gas mileage and. 2503 02:05:54.079 --> 02:05:56.920 Justify we've talked about it. And when it comes to 2504 02:05:57.000 --> 02:06:00.279 marine sports and power sports through the ethanol free is 2505 02:06:00.439 --> 02:06:01.560 the choice to go to. 2506 02:06:03.039 --> 02:06:05.760 What about you know, I've always I grew up hearing 2507 02:06:05.880 --> 02:06:08.520 that shell gasoline is the best thing you can put 2508 02:06:08.560 --> 02:06:09.079 in your car. 2509 02:06:09.239 --> 02:06:10.600 That's because Shelle told you it was. 2510 02:06:10.840 --> 02:06:15.159 Okay, they but you've heard that myth before, right is 2511 02:06:15.560 --> 02:06:16.319 you know, I mean. 2512 02:06:16.399 --> 02:06:18.680 It's all about detergent factors, and yes, all of them 2513 02:06:18.720 --> 02:06:19.720 are a little bit different. 2514 02:06:20.000 --> 02:06:22.399 So we come up with two lives today, Shell and 2515 02:06:22.520 --> 02:06:24.560 that Toyota's never break down. 2516 02:06:24.640 --> 02:06:26.439 No, they're gold. They're both gold. 2517 02:06:26.960 --> 02:06:29.359 No, the lifetime you were thinking of a lifetime fluid 2518 02:06:29.600 --> 02:06:33.359 claim that that some many manufacturers are now making. 2519 02:06:33.680 --> 02:06:33.840 Right. 2520 02:06:35.800 --> 02:06:36.239 Good to know. 2521 02:06:36.920 --> 02:06:40.319 Hey, I stumbled across something on the internet earlier today 2522 02:06:40.479 --> 02:06:43.039 when I was just bopping around, and I just wanted 2523 02:06:43.079 --> 02:06:43.960 to kind of verify this. 2524 02:06:44.720 --> 02:06:48.920 The top ten least reliable cars. What do you guys 2525 02:06:49.000 --> 02:06:52.640 think tops the list according to who? Well, this is 2526 02:06:53.600 --> 02:07:00.159 Kelly Bluebook, Okay, Range Rover, rangeover Mercedes not even on 2527 02:07:00.479 --> 02:07:03.279 the really list. Range Rover is not in the top 2528 02:07:03.359 --> 02:07:08.800 ten at all. A reliable, unreliable, reliable top the least 2529 02:07:09.000 --> 02:07:11.960 unliable cars. You said unreliable, Well that's the same thing. 2530 02:07:12.079 --> 02:07:13.600 Least reliable is unreliable. 2531 02:07:13.640 --> 02:07:19.760 Okay, never mind, So just to summarize, you're looking at 2532 02:07:19.760 --> 02:07:22.760 a list of the least reliable Automobiles. 2533 02:07:22.199 --> 02:07:25.039 See ten Least Reliable Automobiles. 2534 02:07:25.079 --> 02:07:28.439 Well, range Rover and Mercedes have got to be at 2535 02:07:28.479 --> 02:07:31.520 the top of that list. Jaguar is probably number three, 2536 02:07:31.800 --> 02:07:37.239 one would think, yeah, but one would be wrong. Okay, 2537 02:07:37.960 --> 02:07:40.479 Actually Mercedes is number two. 2538 02:07:41.199 --> 02:07:41.479 Okay. 2539 02:07:41.680 --> 02:07:44.479 Range Rover did not even make the list. That's just surprising, 2540 02:07:44.760 --> 02:07:48.000 I know, and neither did Jaguar. I think more because 2541 02:07:48.039 --> 02:07:50.039 of the just the sheer number of them on the road. 2542 02:07:50.680 --> 02:07:54.079 You know, statistically there's just more X, Y and Z 2543 02:07:54.279 --> 02:07:58.079 vehicles than than those two. But would you would you 2544 02:07:58.119 --> 02:08:00.359 guys agree the number? Well, I'm gonna save it for 2545 02:08:00.399 --> 02:08:03.399 right now. Let's start at the bottom. The four point 2546 02:08:03.439 --> 02:08:08.000 fifty hybrid. Do you guys work on hybrids some? 2547 02:08:08.279 --> 02:08:10.640 Yeah, but there there's not very many of those on 2548 02:08:10.760 --> 02:08:12.800 the roads. I don't know how that made the list either. 2549 02:08:13.319 --> 02:08:16.600 Yeah, I don't. I don't think they're having. 2550 02:08:16.560 --> 02:08:19.119 I don't think I've seen one in several years. Yeah. Yeah. 2551 02:08:19.279 --> 02:08:21.760 What about all electric? Do you guys ever touch those? 2552 02:08:22.479 --> 02:08:23.079 Not with us? 2553 02:08:23.199 --> 02:08:26.479 Well, we do alignment, suspension breaks, things of that sort of. 2554 02:08:26.680 --> 02:08:27.760 What's the work on them? Yeah? 2555 02:08:28.479 --> 02:08:32.439 What I mean are the transmissions? There is no transmission, Well, 2556 02:08:32.479 --> 02:08:35.000 there there is, and it's a direct drive from the 2557 02:08:35.159 --> 02:08:35.800 orders and stuff. 2558 02:08:35.840 --> 02:08:39.039 There's nothing that's serviceable in those. It's a complete swap out. 2559 02:08:39.039 --> 02:08:44.840 If anything goes exactly interesting, I'll tell. 2560 02:08:44.680 --> 02:08:48.079 You mine was ten years, one hundred thousand miles. So 2561 02:08:48.680 --> 02:08:50.000 the warranty is pretty good on. 2562 02:08:50.039 --> 02:08:57.880 Those, right. Interesting. You just things that make you go right, yep. 2563 02:08:59.039 --> 02:09:05.439 Number nine Hyundai Kona full Electric once again, doc ten year, 2564 02:09:05.600 --> 02:09:07.680 ten thousand. Oh, good to know, right, good to know 2565 02:09:07.800 --> 02:09:10.119 if that's true. Of course I don't believe you, but 2566 02:09:10.560 --> 02:09:11.680 that's right here on the list. 2567 02:09:13.439 --> 02:09:15.439 Well that was from twenty one to twenty three. 2568 02:09:16.239 --> 02:09:22.239 Really, yeah, they got it all dialed in right right 2569 02:09:22.319 --> 02:09:23.319 before you bought the car. 2570 02:09:23.520 --> 02:09:25.720 Or I will let you know if I have any problems, 2571 02:09:26.159 --> 02:09:28.399 all right, the first to know that that car is 2572 02:09:28.439 --> 02:09:28.760 on there? 2573 02:09:29.000 --> 02:09:32.399 Yeah, all right. 2574 02:09:32.560 --> 02:09:38.479 Number eight Lincoln Aviator. You know that may go back 2575 02:09:38.560 --> 02:09:41.439 somewhat to the Lincoln, the transmission issues that you were 2576 02:09:41.479 --> 02:09:42.560 talking about or something. 2577 02:09:42.439 --> 02:09:43.119 That was just that. 2578 02:09:43.239 --> 02:09:45.560 I mean, they are suspension alan has been a huge 2579 02:09:45.600 --> 02:09:46.520 problem inside those. 2580 02:09:46.840 --> 02:09:47.000 Yeah. 2581 02:09:47.840 --> 02:09:50.000 Is it across is it just the aviator or across 2582 02:09:50.119 --> 02:09:50.760 the whole Lincoln. 2583 02:09:51.319 --> 02:09:53.119 It's pretty much the aviator, is it? 2584 02:09:53.239 --> 02:09:53.319 Oh? 2585 02:09:53.399 --> 02:09:53.600 Yeah? 2586 02:09:54.039 --> 02:09:56.279 But I mean don't get me wrong, the like writing 2587 02:09:56.319 --> 02:09:59.159 a couch on a cloud and right, but these are 2588 02:09:59.239 --> 02:10:01.760 constantly in the show up we get to know somebody. 2589 02:10:01.880 --> 02:10:05.159 The steps that go up and down brutally expensive defense 2590 02:10:05.239 --> 02:10:08.239 and they're always broken. Good to know. 2591 02:10:08.600 --> 02:10:11.600 I'll keep that in mind. We have a call here. 2592 02:10:11.640 --> 02:10:13.319 We're going to keep going through the list. But Phil, 2593 02:10:13.399 --> 02:10:15.239 you've got a question about service. What's going on? 2594 02:10:15.359 --> 02:10:15.600 Phil? 2595 02:10:17.359 --> 02:10:22.159 Yes, I'm non mechanic. I've got twenty sixteen hondas CRV 2596 02:10:23.119 --> 02:10:28.279 two for sixty thousand miles service? What should I have 2597 02:10:28.520 --> 02:10:29.800 done and not miss at all? 2598 02:10:32.520 --> 02:10:32.720 Well? 2599 02:10:33.119 --> 02:10:35.479 They do have a you know, there's a list and 2600 02:10:35.600 --> 02:10:38.039 a guide that you can go with depending on the mileage, 2601 02:10:38.079 --> 02:10:40.600 whether it's severe or non you know to go by. 2602 02:10:40.720 --> 02:10:43.399 Have you looked that up online at all? That that's 2603 02:10:43.399 --> 02:10:44.119 where I would start. 2604 02:10:44.199 --> 02:10:45.840 Well, and first of all, if you're in Colorado, we're 2605 02:10:45.880 --> 02:10:49.680 considered we're considered severe. But I mean it definitely zero 2606 02:10:49.680 --> 02:10:51.359 A lot all of your fluids go through go through 2607 02:10:51.560 --> 02:10:54.600 change that your aunt a freeze, change your your transmission fluid. 2608 02:10:55.039 --> 02:10:57.399 If it's all most likely four wheel drives, So the 2609 02:10:57.439 --> 02:10:59.920 PTU unit for the four wheel drive and the real differential. 2610 02:11:00.399 --> 02:11:02.159 I mean, how the other well, a lot of the 2611 02:11:02.199 --> 02:11:04.880 other stuff needs to be inspected. You know, belts and 2612 02:11:04.960 --> 02:11:07.000 hoses and and those have a valve adjustment. 2613 02:11:07.079 --> 02:11:10.199 That is the single biggest missing thing on Honda's So 2614 02:11:10.319 --> 02:11:12.960 if that's required at sixty, you be sure and do it. 2615 02:11:13.319 --> 02:11:17.479 Okay, belt adjustment, No valve adjustment, Oh, valve adjustment. How 2616 02:11:17.479 --> 02:11:20.000 about air filters? 2617 02:11:20.119 --> 02:11:22.960 And uh yeah, that should just be routine. You shouldn't 2618 02:11:22.960 --> 02:11:24.680 even have to worry about mileage. Just do it on 2619 02:11:24.720 --> 02:11:25.560 a regular schedule. 2620 02:11:25.720 --> 02:11:28.560 Sure, Okay, you said there's a guide. I can just 2621 02:11:28.600 --> 02:11:29.000 look it up. 2622 02:11:29.199 --> 02:11:31.239 You can look up service intervals and then put your 2623 02:11:31.279 --> 02:11:32.479 car in it. It'll give you a whole list of 2624 02:11:32.560 --> 02:11:34.119 things they recommend it what mileage? 2625 02:11:34.640 --> 02:11:35.960 Okay, that sounds great. 2626 02:11:37.880 --> 02:11:40.399 All right, thanks thanks for calling Phil. Good luck with that. 2627 02:11:41.239 --> 02:11:44.000 All right, we're moving on up our list here. The 2628 02:11:44.079 --> 02:11:50.840 next one you mentioned earlier, Nissan CenTra, no dispute. 2629 02:11:51.000 --> 02:11:52.840 Well, it's pretty much an entry level car. When it 2630 02:11:52.880 --> 02:11:54.800 runs out, it's like a big lighter when it runs 2631 02:11:54.800 --> 02:11:56.359 out of gas, throw it away, it away. 2632 02:11:59.760 --> 02:12:03.119 So is it is it the drive train issues that 2633 02:12:03.279 --> 02:12:04.640 just keep coming up on those cars? 2634 02:12:05.039 --> 02:12:07.079 The whole thing, Yeah, the whole car is pretty much 2635 02:12:07.359 --> 02:12:10.680 electronics are tough, tough to work on. 2636 02:12:11.119 --> 02:12:12.640 Yeah, yeah, really hard. 2637 02:12:12.960 --> 02:12:15.680 Where do you where do you start getting into I mean, 2638 02:12:15.960 --> 02:12:18.520 as you go up the ladder of Nissan products, where 2639 02:12:18.560 --> 02:12:20.520 do you kind of cross over the line to to 2640 02:12:21.000 --> 02:12:22.039 decent quality. 2641 02:12:21.840 --> 02:12:22.199 Or do you. 2642 02:12:24.479 --> 02:12:27.600 Well, the transmissions they're hanging on almost every car that 2643 02:12:27.720 --> 02:12:29.800 comes out, so, I mean that's that's the weak link. 2644 02:12:29.920 --> 02:12:31.439 Yeah, when you start to get a little bit into 2645 02:12:31.479 --> 02:12:33.439 their truck line. You you know, when you get into 2646 02:12:34.239 --> 02:12:36.119 the frontiers, or at least the older frontiers that we 2647 02:12:36.159 --> 02:12:39.640 were a typical longitudely mounted engine, those were those were good. 2648 02:12:39.680 --> 02:12:43.079 The Titans, they're still running conventional inside those ye, so 2649 02:12:43.600 --> 02:12:45.640 they're a pretty decent truck when as a matter of fact, 2650 02:12:45.640 --> 02:12:47.399 we've very seldom to see a Titan. 2651 02:12:47.159 --> 02:12:47.600 In the shop. 2652 02:12:48.319 --> 02:12:51.680 Interesting is it is it Nissan and Honda that are 2653 02:12:51.720 --> 02:12:54.079 contemplating a merger? Merger here now? 2654 02:12:54.800 --> 02:12:58.079 Yeah, we're hoping the Honda overrides a lot of Nissan ideas, 2655 02:12:58.279 --> 02:13:00.520 right yeah, right, I. 2656 02:13:00.560 --> 02:13:03.880 Mean is that just bringing superior technology to the table. 2657 02:13:03.720 --> 02:13:06.880 Or the two companies that are suffering, so you know, 2658 02:13:06.960 --> 02:13:08.640 hopefully that they can take the best of all to 2659 02:13:08.760 --> 02:13:10.239 make a supercar that'd be ideal. 2660 02:13:10.840 --> 02:13:14.960 Does that give Honda kind of a low line economical 2661 02:13:15.239 --> 02:13:18.159 vehicle to help kind of boost their averages or what 2662 02:13:18.239 --> 02:13:21.159 do you think the logic behind that that marriage is. 2663 02:13:24.000 --> 02:13:26.079 I think it's desperation because I don't see a real 2664 02:13:26.119 --> 02:13:26.720 outside to it. 2665 02:13:26.880 --> 02:13:32.920 Trying to maintain relevance. Yeah, exactly interesting, all right. The 2666 02:13:33.039 --> 02:13:36.720 next one on the list, sorry to see this Ford Explorer. 2667 02:13:38.680 --> 02:13:41.039 Now there's gazillions of those on the road, so that 2668 02:13:41.319 --> 02:13:43.640 that could potentially sway the results here. 2669 02:13:43.760 --> 02:13:45.640 But what are your thoughts on Explorers? 2670 02:13:46.119 --> 02:13:46.640 Not terrible? 2671 02:13:47.199 --> 02:13:49.920 You've got the surprise bost engine, you know. 2672 02:13:50.439 --> 02:13:53.960 Yeah, now, but that that whole next generation of turbo 2673 02:13:54.079 --> 02:13:56.600 hanging force owners is going to be a problem for everybody. 2674 02:13:56.720 --> 02:14:00.560 That's not just for You're getting a motor. It's designed 2675 02:14:00.600 --> 02:14:02.760 to do something and making it do something else by 2676 02:14:02.920 --> 02:14:06.399 by boltons, right, you know, just adding kits on the 2677 02:14:06.479 --> 02:14:09.279 cars and making them super fast. Yeah. 2678 02:14:10.680 --> 02:14:13.239 So the smaller the engine and the higher the output 2679 02:14:13.319 --> 02:14:17.600 that they they squeeze out of it, it's just exponentially increasing. 2680 02:14:17.800 --> 02:14:20.640 And it just stresses everything, you know, So they're short 2681 02:14:20.760 --> 02:14:21.640 term cars, I think. 2682 02:14:22.279 --> 02:14:25.479 You know interesting, what about the trainees and stuff? Do 2683 02:14:25.479 --> 02:14:26.439 you see the same issues? 2684 02:14:26.560 --> 02:14:28.920 Yeah, I mean we do see them. They seem to 2685 02:14:28.960 --> 02:14:32.680 come through in rashes. It's not like a daily or 2686 02:14:32.720 --> 02:14:35.199 a weekly, but when we do see them, it seems like, 2687 02:14:35.439 --> 02:14:38.199 you know, we'll see five or six this month, we'll 2688 02:14:38.199 --> 02:14:40.359 see two or three'll dwindle down and then it disappear 2689 02:14:40.399 --> 02:14:44.640 for a while. But that training is kind of a 2690 02:14:44.760 --> 02:14:47.199 joint venture between four General motors. There's a bunch of 2691 02:14:47.239 --> 02:14:50.359 differences between the sixties series and the six F series, 2692 02:14:50.840 --> 02:14:54.840 but as a general rule, they're a pretty good little unit. 2693 02:14:56.399 --> 02:14:59.239 Yeah, interesting. 2694 02:15:00.479 --> 02:15:03.399 Chevy Volt. Another that's an electric car too, isn't it 2695 02:15:03.720 --> 02:15:07.279 the volt? Okay, we've got a lot of It's gate. 2696 02:15:07.399 --> 02:15:11.560 That's a tirey little car. Yes, tiny, yeah, yeah. All 2697 02:15:11.600 --> 02:15:13.960 these little electric cars kind of scare me and stuff. 2698 02:15:14.039 --> 02:15:16.359 So we're gonna get to the rest of the list. 2699 02:15:16.399 --> 02:15:18.159 We're gonna go on a quick break. We'll be right back. 2700 02:15:24.199 --> 02:15:27.439 Go with a sure thing Denver's Best roofer Excel roofing 2701 02:15:27.560 --> 02:15:27.960 dot com. 2702 02:15:28.159 --> 02:15:30.159 You don't pay a cent until you're content. 2703 02:15:33.560 --> 02:15:37.079 Time for an insurance checkup free no obligation comparison call 2704 02:15:37.239 --> 02:15:40.479 Compass Insurance paying too much your coverage at dozens of 2705 02:15:40.560 --> 02:15:43.239 insurance companies find out now three O three seven to 2706 02:15:43.279 --> 02:15:46.079 seven to one help. You'll think you're his only customer 2707 02:15:46.119 --> 02:15:48.319 when you choose Frank durand the real estate man dot 2708 02:15:48.439 --> 02:15:51.720 Com to list your home with Remax Alliance three oh 2709 02:15:51.760 --> 02:15:53.680 three nine two zero sixteen twenty two. 2710 02:15:54.279 --> 02:16:06.039 All right, good afternoon, John Fuller here back on the 2711 02:16:06.119 --> 02:16:10.239 Tom Martino Troubleshooter Network. We were going through a riveting 2712 02:16:10.359 --> 02:16:14.399 list here of the ten least reliable cars, and we 2713 02:16:14.560 --> 02:16:18.560 are trucking right through them. The last little entry was 2714 02:16:18.640 --> 02:16:21.479 the Chevy Bolt, a fine little electric vehicle. There's a 2715 02:16:21.520 --> 02:16:23.079 lot of electric vehicles on this. 2716 02:16:25.279 --> 02:16:25.600 I don't know. 2717 02:16:25.680 --> 02:16:29.039 We were talking off the air about kind of where 2718 02:16:29.119 --> 02:16:31.399 that whole industry was going, and you guys are talking 2719 02:16:31.439 --> 02:16:34.719 about hydrogen cars, So talk to me about that. 2720 02:16:34.879 --> 02:16:37.440 I mean, the battery fought out, it's just a stepping 2721 02:16:37.520 --> 02:16:40.719 stone into you know, these electric cars. You know it's 2722 02:16:40.760 --> 02:16:44.120 going to be a hydrogen fuel source. You'll have fuel 2723 02:16:44.159 --> 02:16:46.479 cells possibly in both ends of the cars, and they're 2724 02:16:46.479 --> 02:16:51.639 converting that into energy, spitting water at the tailpipe right right? 2725 02:16:52.399 --> 02:16:54.399 How many how many of those vehicles do you think 2726 02:16:54.440 --> 02:16:55.360 are on the road right now? 2727 02:16:55.600 --> 02:16:58.120 As as far as quantity, and I'm not sure, I mean, 2728 02:16:58.319 --> 02:16:59.760 there's not going to be that many of them. I 2729 02:16:59.799 --> 02:17:02.280 think right now, the only place that I know of 2730 02:17:02.440 --> 02:17:05.639 for sure that does have any sort of source for uh, 2731 02:17:05.959 --> 02:17:10.159 you know, reliable filling stations is in California, right so, 2732 02:17:10.399 --> 02:17:13.000 I think there's only about four different models that are 2733 02:17:13.000 --> 02:17:14.840 actually even driving on the road in the United States. 2734 02:17:14.959 --> 02:17:16.440 New Zealand's a way ahead of us on that. 2735 02:17:19.040 --> 02:17:24.799 Interesting, you know that the objections to these are always 2736 02:17:24.840 --> 02:17:27.520 the same, you know, as technology changes. You know, you 2737 02:17:27.680 --> 02:17:29.959 talk about these self driving cars and then you know, 2738 02:17:30.040 --> 02:17:32.920 people in Colorado go waite and minute, what about snowy 2739 02:17:33.040 --> 02:17:35.840 days and you know everything else, and that's not going 2740 02:17:35.920 --> 02:17:38.479 to work for that. And then you get a report 2741 02:17:38.559 --> 02:17:41.799 of you know, bitter cold temperatures somewhere, and you see 2742 02:17:42.280 --> 02:17:45.920 parking lots full of electric cars at the charging stations 2743 02:17:45.920 --> 02:17:48.360 because it's too cold to take a charge on the 2744 02:17:48.440 --> 02:17:52.600 batteries and stuff. I mean, you know, are the same 2745 02:17:52.719 --> 02:17:55.479 challenges there for for the hydrogen I don't I don't 2746 02:17:55.520 --> 02:17:57.000 know anything about those engines. 2747 02:17:58.879 --> 02:18:02.239 I do know engine It's the same electrical engines, just 2748 02:18:02.319 --> 02:18:04.959 different fuel. So yeah, I think they're going to have 2749 02:18:05.000 --> 02:18:07.879 the same inherent problems that they have now with temperature 2750 02:18:07.920 --> 02:18:09.360 and variations. They do almost have to. 2751 02:18:10.200 --> 02:18:12.360 So when you say it's the same electric engine, how 2752 02:18:12.520 --> 02:18:14.520 is the hydrogen is. 2753 02:18:14.559 --> 02:18:17.799 It it's converted to the electric to run the engine. 2754 02:18:17.879 --> 02:18:20.719 It just replaces the battery. Basically interesting. 2755 02:18:21.200 --> 02:18:25.719 Okay, so you probably would have the same challenges. 2756 02:18:25.399 --> 02:18:28.200 And similar Yeah. If not, you know, you don't have 2757 02:18:28.280 --> 02:18:31.239 the vaulted storage, but you have some sort of storage. 2758 02:18:31.799 --> 02:18:33.879 Temperature is always going to be a variable inoding machine. 2759 02:18:34.040 --> 02:18:36.120 Do you think we'll ever get away from an internally 2760 02:18:36.159 --> 02:18:38.559 cobusted engine completely? 2761 02:18:38.719 --> 02:18:38.760 No? 2762 02:18:39.159 --> 02:18:40.680 Yeah, not in our left drive anyway. 2763 02:18:41.239 --> 02:18:43.760 I mean, they've already got electric semis and stuff and 2764 02:18:43.840 --> 02:18:47.319 self driving semis and you know, but you still got 2765 02:18:47.360 --> 02:18:50.399 the weather issues. That's never going to be you know, 2766 02:18:50.600 --> 02:18:51.920 you're never going to replace the. 2767 02:18:52.799 --> 02:18:57.040 Need for reportation, and there's no field of transportation flying ships. 2768 02:18:57.079 --> 02:19:00.280 I mean, weathers just can't get away from the idea 2769 02:19:00.360 --> 02:19:04.600 that you can you can eliminate the need for the 2770 02:19:04.879 --> 02:19:07.840 judgment that goes along with the live driver. You know, 2771 02:19:08.360 --> 02:19:10.680 we can, we can program every self driving thing in 2772 02:19:10.719 --> 02:19:13.079 the world. But when I look at crash videos and 2773 02:19:13.159 --> 02:19:16.559 stuff and we dissect what happened in some of these accidents, 2774 02:19:16.680 --> 02:19:21.840 it almost always comes down to driver error, and there's 2775 02:19:21.920 --> 02:19:25.479 subtleties in judgment. You can't write a rule that's black 2776 02:19:25.600 --> 02:19:27.600 or white. In every circumstance. 2777 02:19:27.639 --> 02:19:28.319 You have to do this. 2778 02:19:28.559 --> 02:19:30.799 You have to speed up, slow down, turn left, turn right, 2779 02:19:31.120 --> 02:19:33.280 those kind of things. It inherently comes down to the 2780 02:19:33.360 --> 02:19:36.200 driver being able to make a judgment call, and it 2781 02:19:36.319 --> 02:19:40.520 either is the right one that eliminates the possibility of 2782 02:19:40.559 --> 02:19:44.079 an accident or a wrong one with catastrophic results. 2783 02:19:44.120 --> 02:19:46.000 Along that for a lot of years, was you know, 2784 02:19:46.120 --> 02:19:48.040 when it comes to the autonomy of the vehicles, was 2785 02:19:48.079 --> 02:19:50.920 one of the challenges they had is writing immorality clauses 2786 02:19:50.959 --> 02:19:54.280 inside the software. Right, But now you actually have I mean, 2787 02:19:54.360 --> 02:19:56.159 I believe it was in Las Vegas. I saw you've 2788 02:19:56.159 --> 02:19:58.799 got a taxi company that's piloted out I think there's 2789 02:19:58.959 --> 02:20:01.719 ten vehicles out there. There is no driver. It is 2790 02:20:01.760 --> 02:20:04.079 summoned to you. You don't even have the ability to 2791 02:20:04.120 --> 02:20:06.000 take over the car and the events something happens, there's 2792 02:20:06.000 --> 02:20:06.879 not a steering will in it. 2793 02:20:07.479 --> 02:20:08.600 Would you get in that vehicle? 2794 02:20:08.719 --> 02:20:09.440 Not Miss Chams. 2795 02:20:11.680 --> 02:20:15.239 I think AI is advancing so quickly that I think 2796 02:20:15.319 --> 02:20:21.360 within ten years you will have one non human driven vehicles. 2797 02:20:24.079 --> 02:20:26.000 I don't know. I don't think I would be too 2798 02:20:26.120 --> 02:20:27.479 crazy about jumping in one. 2799 02:20:27.559 --> 02:20:31.559 And it will eventually come down to a day where 2800 02:20:31.639 --> 02:20:33.399 you don't own a car, you own a car service. 2801 02:20:34.000 --> 02:20:36.840 So you know, the family of four with Bobby's got 2802 02:20:36.920 --> 02:20:39.559 to go to soccer practice after school, and Dad's still 2803 02:20:39.600 --> 02:20:42.079 at work, and Mom's got to go get the groceries, 2804 02:20:42.079 --> 02:20:44.280 and Susie's got to get the piano class. You have 2805 02:20:44.319 --> 02:20:46.319 to just you are literally summoned a service. A car 2806 02:20:46.399 --> 02:20:48.319 will pick you up, it will take you to your destination, 2807 02:20:48.399 --> 02:20:50.559 it'll drop you off, and it'll return when you have 2808 02:20:50.680 --> 02:20:53.639 to return. The garage is going to now be used 2809 02:20:53.680 --> 02:20:55.399 for what it's meant for storing all your junk. 2810 02:20:56.719 --> 02:20:57.920 Oh, you mean something like Uber? 2811 02:21:00.559 --> 02:21:03.079 Well, I mean, you know, there's a lot of people 2812 02:21:03.159 --> 02:21:06.120 that currently don't own vehicles that live via Uber and 2813 02:21:06.280 --> 02:21:08.840 Lyft and all that stuff, and that's you know that 2814 02:21:09.040 --> 02:21:11.000 you've got to have a particular lifestyle to be able 2815 02:21:11.040 --> 02:21:14.639 to do that. You can't, you know, you can't. I 2816 02:21:14.680 --> 02:21:14.920 don't know. 2817 02:21:15.040 --> 02:21:18.399 I think it would get incredibly expensive to do. You know, 2818 02:21:18.600 --> 02:21:21.239 like things that we take for granted, like you're going 2819 02:21:21.319 --> 02:21:23.479 on a hunting trip, or you're going to the mountains 2820 02:21:23.559 --> 02:21:25.479 or for the weekend, or you want to you know, 2821 02:21:26.000 --> 02:21:29.000 do whatever. Those kind of things are not very uber, 2822 02:21:30.200 --> 02:21:30.399 you know. 2823 02:21:31.239 --> 02:21:33.520 Yeah, but there's people in big cities that never driven 2824 02:21:33.600 --> 02:21:33.799 a car. 2825 02:21:34.079 --> 02:21:34.840 I know that. 2826 02:21:35.079 --> 02:21:37.559 Yeah, I can't imagine it. Yeah, I can't imagine. 2827 02:21:37.719 --> 02:21:40.639 But if you ever lived in New York City, you 2828 02:21:40.959 --> 02:21:43.440 could easily understand why you don't need a car. And 2829 02:21:43.559 --> 02:21:45.239 if you want to go away for the weekend, that's 2830 02:21:45.239 --> 02:21:46.040 when you go rent a. 2831 02:21:46.079 --> 02:21:49.760 Car to go up to the mountains. So how old 2832 02:21:49.840 --> 02:21:53.479 were you before you started driving? I unfortunately eighteen. 2833 02:21:54.879 --> 02:21:56.079 Here's on his way to Kitty Hawk. 2834 02:22:00.280 --> 02:22:02.479 But you really, I mean, you really don't need a car, 2835 02:22:03.799 --> 02:22:05.520 if you know, if you're if you're working. 2836 02:22:06.120 --> 02:22:08.000 You know, I hear people say that you don't need 2837 02:22:08.120 --> 02:22:12.959 a car. I need a car. Okay, I may not people. 2838 02:22:13.559 --> 02:22:17.239 I can survive without a car, but I need a car. 2839 02:22:17.440 --> 02:22:22.520 I I just don't understand that mentality that you know. 2840 02:22:24.920 --> 02:22:27.239 I don't know, it's crazy. I guess, you know, to 2841 02:22:27.360 --> 02:22:29.399 each their own. If you live in that environment and 2842 02:22:29.760 --> 02:22:32.440 you kind of, you know, have grown up in the 2843 02:22:32.559 --> 02:22:34.879 idea of these car services and stuff, it's it's all 2844 02:22:34.920 --> 02:22:36.639 well and good. But for those of us that are 2845 02:22:37.600 --> 02:22:40.799 not really of that error, we we're already in around 2846 02:22:41.479 --> 02:22:43.879 owning our own car and and going and doing on 2847 02:22:43.959 --> 02:22:46.760 our own and I don't know how. Maybe when we're 2848 02:22:46.799 --> 02:22:49.840 all gone, that'll be the prevailing mentality, But for now, 2849 02:22:49.920 --> 02:22:52.360 I'm still wanting to go out and get in my 2850 02:22:52.479 --> 02:22:54.399 car and drive down the road when we're done here. 2851 02:22:54.559 --> 02:22:57.200 So all right, moving up the list. Number four, we 2852 02:22:57.440 --> 02:23:02.879 have these Chevy Overado, gmcc Era. 2853 02:23:03.600 --> 02:23:08.639 That one really surprises me. Really. Yeah, we've got. 2854 02:23:08.840 --> 02:23:11.280 Being a Ford guy myself, I don't find it all 2855 02:23:11.360 --> 02:23:17.079 that hard to understand. It seems pretty straightforward here, Chevrolet. 2856 02:23:18.319 --> 02:23:18.680 I don't know. 2857 02:23:18.879 --> 02:23:20.799 I think part of this may be just the sheer 2858 02:23:20.879 --> 02:23:23.680 number of vehicles on the road, and you know that 2859 02:23:24.000 --> 02:23:26.000 that's got to play a role because some of the 2860 02:23:26.079 --> 02:23:30.040 notoriously crappy cars out there, like range Rovers and stuff 2861 02:23:30.079 --> 02:23:33.200 that that Doc was mentioning, are not on the list 2862 02:23:33.239 --> 02:23:36.840 at all. So we've got a couple of callers here, Dave, 2863 02:23:36.920 --> 02:23:38.440 you've got a question on oil. 2864 02:23:38.520 --> 02:23:39.440 What's going on? Dave? 2865 02:23:40.600 --> 02:23:43.760 Hey got now, guys, Hey, I got a question between 2866 02:23:43.840 --> 02:23:47.280 Mobile I and Costco oil. I kind of looked at 2867 02:23:47.319 --> 02:23:50.200 Bob the oil guy, and they kind of rate pretty close, 2868 02:23:50.319 --> 02:23:55.000 but I change them oil six thousand miles religiously, So 2869 02:23:55.600 --> 02:23:57.399 does it really make a difference as long as them 2870 02:23:57.440 --> 02:23:58.319 kids just changing it? 2871 02:24:00.479 --> 02:24:03.000 Well, I mean Mobile one is a little bit better. 2872 02:24:03.040 --> 02:24:05.760 I mean Costco. A lot of Costco's brand stuff that 2873 02:24:06.200 --> 02:24:08.680 comes with the Kirkland name or Costco name, it's not 2874 02:24:09.079 --> 02:24:12.879 made by Costco. I mean they're they're vodka. I believe 2875 02:24:12.920 --> 02:24:15.440 it is Gray Goose, but it's got the Kirkland name 2876 02:24:15.520 --> 02:24:18.000 on the label. So being interesting to know who's actually, 2877 02:24:18.200 --> 02:24:20.559 you know, producing that oil and what they're relabeling it from. 2878 02:24:20.799 --> 02:24:23.280 And do you even know if it's the same manufacturer 2879 02:24:23.760 --> 02:24:24.319 every time? 2880 02:24:24.719 --> 02:24:30.079 I mean, yeah, yeah, it could be Mobile one. Yeah, 2881 02:24:30.120 --> 02:24:31.840 he could be buying the same oil for just a 2882 02:24:31.920 --> 02:24:34.959 different price. They're both very similar oil. 2883 02:24:34.760 --> 02:24:40.120 Though, Okay, do you think well, I mean, the Kirkland 2884 02:24:40.159 --> 02:24:42.280 brand is most of the time is quite a bit 2885 02:24:42.360 --> 02:24:43.399 cheaper than the Mobile one. 2886 02:24:43.600 --> 02:24:47.479 Yep. I don't think you go wrong with either. O. 2887 02:24:47.760 --> 02:24:49.399 You know, as long as you're doing the intervals properly, 2888 02:24:49.479 --> 02:24:51.840 you're not overextending and everything else, you should. 2889 02:24:51.559 --> 02:24:54.079 Be fine and spend extra money on a good filter filter. 2890 02:24:54.239 --> 02:24:58.680 Yeah, even you know, fresh cheap oil is still better 2891 02:24:58.799 --> 02:25:04.399 than old and dirty good oil, right, absolutely, so, I 2892 02:25:04.479 --> 02:25:06.680 mean it comes down to your interval. If you're gonna 2893 02:25:07.040 --> 02:25:09.319 if you're going to really push things out to the 2894 02:25:09.399 --> 02:25:11.760 outside edge of that envelope, you want to probably have 2895 02:25:11.879 --> 02:25:13.479 a higher, higher. 2896 02:25:13.319 --> 02:25:15.639 Quality or what guys swear by Royal purple. Then it's 2897 02:25:15.680 --> 02:25:18.000 twice the price everything else, and it's it's very very 2898 02:25:18.040 --> 02:25:20.799 good oil. But it's designed to, like you said, push 2899 02:25:20.879 --> 02:25:21.799 limits with right. 2900 02:25:21.959 --> 02:25:26.360 Yeah, interesting, all right, thanks Dave for the call. Appreciated. Jim, 2901 02:25:26.479 --> 02:25:28.799 You've got a service question. How can we help you? Jim? 2902 02:25:30.079 --> 02:25:33.319 Yeah, I've got a Toyota twenty fourteen Toyota and I'm 2903 02:25:33.360 --> 02:25:35.760 just curious it's got any nine thousand miles on it 2904 02:25:36.479 --> 02:25:39.239 and I got it when it had over sixty thousand miles, 2905 02:25:39.280 --> 02:25:41.959 and I'm not sure if the training's ever been serviced. 2906 02:25:42.680 --> 02:25:46.360 And I'm wondering if the first offer of those transmission 2907 02:25:46.399 --> 02:25:49.479 is pretty good, and what kind of service I need 2908 02:25:49.520 --> 02:25:49.680 to do. 2909 02:25:50.239 --> 02:25:52.600 Well. You know, I've said up before and I just 2910 02:25:52.680 --> 02:25:55.319 can't say it enough. You know, I recommend any transmission 2911 02:25:55.319 --> 02:25:57.399 here out there is every three years or thirty six 2912 02:25:57.479 --> 02:26:00.159 thousand miles, you know, just because you've gone over that, 2913 02:26:00.319 --> 02:26:01.920 you know, I mean, depending on what you see in 2914 02:26:02.200 --> 02:26:04.360 as far as debris and whatnot. There are times where 2915 02:26:04.680 --> 02:26:06.559 a guy stops and says, wait a minute, there's something 2916 02:26:06.600 --> 02:26:08.000 more going on with this. We're not going to do 2917 02:26:08.040 --> 02:26:11.040 a service. You've got more coming down the pike. But 2918 02:26:11.159 --> 02:26:14.159 as long as everything it looks okay when you're actually 2919 02:26:14.200 --> 02:26:16.000 doing the service, then there's nothing wrong with doing it. 2920 02:26:18.479 --> 02:26:20.399 Are those transmissions pretty reliable? 2921 02:26:21.079 --> 02:26:23.399 They're decent. I mean they're kind of mid grade. I mean, 2922 02:26:23.440 --> 02:26:26.239 toyotas you know, we joke around the toilet makes themselves 2923 02:26:26.280 --> 02:26:28.120 look like gold. But you know they do have a 2924 02:26:28.159 --> 02:26:29.600 lower failure rate than the average. 2925 02:26:30.440 --> 02:26:34.399 Which Toyota do you have? You didn't mention the model Venza? 2926 02:26:34.559 --> 02:26:36.319 She wrote it down. I thought you saw it there. 2927 02:26:37.639 --> 02:26:39.399 It's a twenty fourteen Venza. 2928 02:26:40.319 --> 02:26:43.639 Oh so, I mean it's kind of a lower level 2929 02:26:43.680 --> 02:26:46.239 car as far as Toyota is concerned. But like any car, 2930 02:26:46.479 --> 02:26:47.840 you know, the more you take care of it, the 2931 02:26:47.920 --> 02:26:50.719 more you service it. Oh, you know, your maximizes eting 2932 02:26:50.760 --> 02:26:51.920 the longevity of that vehicle. 2933 02:26:52.399 --> 02:26:55.120 But with sixty years it hasn't been. 2934 02:26:55.280 --> 02:26:57.799 It hasn't been DVN a lot, which isn't always good, 2935 02:26:58.239 --> 02:27:00.479 you know, I mean, vehicles do need to be driven 2936 02:27:00.520 --> 02:27:03.040 in order to stay healthy. Uh, you know that's not 2937 02:27:03.520 --> 02:27:04.920 terribly unreasonable for that car. 2938 02:27:05.040 --> 02:27:08.639 But right, okay, thank you for sure. 2939 02:27:08.760 --> 02:27:10.719 All right, thanks Jim, appreciate the call. We got to 2940 02:27:10.719 --> 02:27:13.159 go to another break here, guys, we'll be right back. 2941 02:27:13.639 --> 02:27:16.920 Go with a sure thing Denver's Best roofer Excel Roofing 2942 02:27:17.000 --> 02:27:19.639 dot com. You don't pay a cent until you're content. 2943 02:27:23.040 --> 02:27:26.559 Time for an insurance checkup free no obligation comparison call 2944 02:27:26.680 --> 02:27:29.959 Compass Insurance paying too much your coverage at dozens of 2945 02:27:30.040 --> 02:27:32.680 insurance companies find out now three all three, seven to 2946 02:27:32.760 --> 02:27:33.200 seven to one. 2947 02:27:33.360 --> 02:27:33.559 Help. 2948 02:27:33.760 --> 02:27:36.399 You'll think you're his only customer when you choose Frank 2949 02:27:36.479 --> 02:27:38.879 durand the real estate Man dot com to list your 2950 02:27:38.959 --> 02:27:42.079 home with Remax Alliance three oh three nine two zero 2951 02:27:42.200 --> 02:27:43.159 sixteen twenty two. 2952 02:27:52.680 --> 02:27:55.600 All right, good afternoon, John Fuller here on the Troubleshooter Network. 2953 02:27:55.680 --> 02:27:58.079 We are getting close to wrapping up today. We've got 2954 02:27:58.520 --> 02:28:01.600 a couple more callers here. Let's go to Sandy with 2955 02:28:01.680 --> 02:28:03.159 a question on a catalytic converter. 2956 02:28:04.000 --> 02:28:07.879 Sandy, Hello, I was wondering if you could tell us 2957 02:28:08.600 --> 02:28:12.399 how you go about getting an exemption from the state 2958 02:28:12.559 --> 02:28:16.239 on catalytic converters. We can't get ours to turn off. 2959 02:28:17.319 --> 02:28:21.440 Get your check engine like to turn off. Yes, Well, 2960 02:28:21.520 --> 02:28:24.120 depending on the work that you've done, there's a threshold 2961 02:28:24.200 --> 02:28:25.719 that you have to spend, and then you make an 2962 02:28:25.719 --> 02:28:29.040 appointment at the Admission Tech Center and they're the only 2963 02:28:29.120 --> 02:28:31.280 ones that can give you a waiver through the Admission 2964 02:28:31.319 --> 02:28:31.799 Tech Center. 2965 02:28:32.000 --> 02:28:34.479 What kind of car are you dealing with, Sandy on 2966 02:28:34.600 --> 02:28:39.479 two thousand and three Honda? Okay? And how long have 2967 02:28:39.600 --> 02:28:41.079 you been dealing with this issue? 2968 02:28:42.120 --> 02:28:42.239 Oh? 2969 02:28:42.280 --> 02:28:43.639 About three years? 2970 02:28:43.760 --> 02:28:44.319 Four years. 2971 02:28:44.879 --> 02:28:46.840 We have a new catalytic converter on it. 2972 02:28:46.879 --> 02:28:50.399 Too, and you're still getting a catalytic converter code or 2973 02:28:50.440 --> 02:28:51.280 what code are you getting? 2974 02:28:53.520 --> 02:28:54.280 Check engine light? 2975 02:28:54.399 --> 02:28:55.440 Is all I could tell you, sir. 2976 02:28:55.600 --> 02:28:57.879 Okay, Well, a check engine like could be related to 2977 02:28:57.959 --> 02:28:59.600 a lot of things, a lot of different things, sir. 2978 02:29:00.319 --> 02:29:02.440 But just because you have a check engine light on 2979 02:29:02.559 --> 02:29:04.319 you replace the cat that doesn't mean anything. 2980 02:29:05.879 --> 02:29:07.879 Yeah, depending on the repairs you go. Like I said, 2981 02:29:07.920 --> 02:29:10.760 if you look at the Emission Tech Center, they're down 2982 02:29:10.840 --> 02:29:14.000 at like Second and Bryant. It's part of the state program. 2983 02:29:14.120 --> 02:29:16.120 You have to there's a threshold you to have receipts 2984 02:29:16.120 --> 02:29:17.920 and everything with you. I think it's four six hundred 2985 02:29:17.959 --> 02:29:22.319 bucks towards the repairs towards the problem. In other words, 2986 02:29:22.319 --> 02:29:24.360 you can't do repairs that don't relate to the problem. 2987 02:29:25.280 --> 02:29:26.360 They'll give you a waiver. 2988 02:29:26.879 --> 02:29:28.840 Now when you replace the cat, did you use a 2989 02:29:28.879 --> 02:29:30.879 California Colorado Compliant cat? 2990 02:29:32.280 --> 02:29:36.639 We use the Colorado Compliant can't good good good California. 2991 02:29:36.280 --> 02:29:39.479 Yeah, yeah, c RB. Yeah. It just depends on the code. 2992 02:29:39.520 --> 02:29:41.239 It depends on why the light's on as to whether 2993 02:29:41.360 --> 02:29:44.559 or not they will issue a waiver, because if the 2994 02:29:44.719 --> 02:29:47.200 converter is not related to the check engine light, then 2995 02:29:47.239 --> 02:29:49.040 those repairs don't go to that problem. 2996 02:29:50.120 --> 02:29:54.159 So well, okay, but look up. 2997 02:29:54.120 --> 02:29:57.120 The Mission Technical Center. It's part of the state program 2998 02:29:57.200 --> 02:29:58.280 and they can help you more with that. 2999 02:29:58.440 --> 02:30:00.600 Yeah, you'll actually end up having a face to face 3000 02:30:00.680 --> 02:30:03.440 meeting with somebody and they inspect the vehicle and everything else, 3001 02:30:03.719 --> 02:30:05.360 and then depending on what they see that, you know, 3002 02:30:05.440 --> 02:30:08.040 they'll give you, you know, that next two years where 3003 02:30:08.079 --> 02:30:10.120 the car's got to be fixed or they won't pass 3004 02:30:10.159 --> 02:30:10.760 it again. 3005 02:30:13.680 --> 02:30:15.159 A good outfit. It's very straightforward. 3006 02:30:16.200 --> 02:30:20.639 Okay, thank you, Thanks Sandy, appreciate the call. Do you 3007 02:30:20.680 --> 02:30:23.200 guys still run into a lot of emissions problems or 3008 02:30:23.280 --> 02:30:27.040 is it really becoming less and less of a factor I. 3009 02:30:27.079 --> 02:30:29.360 Think it's becoming more of a problem with people holding 3010 02:30:29.399 --> 02:30:32.040 onto their cars longer now than it was before. But yeah, 3011 02:30:32.079 --> 02:30:35.680 that's it's still an issue. Yeah, you know it was 3012 02:30:35.760 --> 02:30:37.680 for a while with the stolen cats, but that's kind 3013 02:30:37.680 --> 02:30:40.959 of died off because they they crossed the price of 3014 02:30:41.040 --> 02:30:43.600 the recycling, so it's not worth stealing anymore. 3015 02:30:44.600 --> 02:30:47.520 So who did that? How did that happen? 3016 02:30:47.559 --> 02:30:49.639 I think the market just did it. You know, it 3017 02:30:49.760 --> 02:30:52.440 was kind of they may have had any somebody may 3018 02:30:52.440 --> 02:30:53.520 have had some influence on that. 3019 02:30:53.639 --> 02:30:56.920 For the about the people that were putting like VENs 3020 02:30:57.040 --> 02:30:59.399 and serial numbers and stuff. I mean, did anybody ever 3021 02:30:59.479 --> 02:31:02.840 cross check that I was useless? Yeah, total waste to till. 3022 02:31:03.200 --> 02:31:04.799 There was guys that took advantage of that and you 3023 02:31:05.200 --> 02:31:07.159 come in for a hundred bucks, we'll put this on there. 3024 02:31:07.760 --> 02:31:10.600 It's like, okay, I have never known a metal you know, 3025 02:31:10.799 --> 02:31:14.959 recycler that would give to you know what about numbers 3026 02:31:15.000 --> 02:31:16.479 on something that he's fixing to crush. 3027 02:31:16.799 --> 02:31:19.000 Well, most of them they knew they were stolen anyway, 3028 02:31:19.040 --> 02:31:21.920 So of course they're not legit to start with, so 3029 02:31:22.000 --> 02:31:24.079 you can't put a legit program on top of them. 3030 02:31:24.680 --> 02:31:26.600 It's real common for you know, some of the you know, 3031 02:31:26.680 --> 02:31:28.959 like the Yuzu NPR cab over type trucks you see, 3032 02:31:29.280 --> 02:31:32.600 like the one got trunk junk trucks and whatnot. They 3033 02:31:32.680 --> 02:31:35.559 actually put these large steel cables that are or a 3034 02:31:35.719 --> 02:31:38.559 big cage that are locked down and there just to 3035 02:31:38.840 --> 02:31:41.120 keep you from tapturing tampering with the cats. 3036 02:31:41.200 --> 02:31:44.000 Right, yeah, that got bad. It's it's laid off a 3037 02:31:44.040 --> 02:31:47.840 little bit here, thanks thankfully. But you know, the state 3038 02:31:47.920 --> 02:31:50.200 and you know, incorporating the c r B limits on 3039 02:31:50.280 --> 02:31:53.319 everybody on the cats didn't help either, right, couldn't get 3040 02:31:53.360 --> 02:31:54.000 them right? 3041 02:31:54.360 --> 02:31:56.159 Yeah, is that still a problem or is it. 3042 02:31:56.959 --> 02:31:59.280 It's loosened up. It's just a cost, ye know there 3043 02:31:59.440 --> 02:32:01.399 three times cost got you? 3044 02:32:01.959 --> 02:32:02.280 All right? 3045 02:32:02.319 --> 02:32:03.799 We got to get through our list here before the 3046 02:32:03.879 --> 02:32:07.600 day is done. Coming in third Jeep Gladiators. 3047 02:32:09.079 --> 02:32:12.120 No surprise there, no, no none at all. 3048 02:32:12.920 --> 02:32:13.600 I don't talk to me. 3049 02:32:14.479 --> 02:32:16.360 Well, they've had problems with believing it or not the 3050 02:32:16.399 --> 02:32:20.319 clutch programming on the stick shifts and the clutch itself. 3051 02:32:20.319 --> 02:32:23.079 They've actually generated enough heat they've set vehicles on fire. 3052 02:32:24.559 --> 02:32:26.680 They will come apart and they will, like you will 3053 02:32:26.719 --> 02:32:29.360 have the clutch exit the case. They've been huge problems 3054 02:32:29.399 --> 02:32:32.360 with it now, Gene or GM, excuse me, Jeep actually 3055 02:32:32.440 --> 02:32:34.319 change the programming on it because they don't have a 3056 02:32:34.399 --> 02:32:37.360 viable fix for it yet. So when it sense there's 3057 02:32:37.399 --> 02:32:39.399 too much heat for the clutch, it actually powers down 3058 02:32:39.440 --> 02:32:40.879 the enginecy you can't push through it. 3059 02:32:43.159 --> 02:32:46.719 So that is crazy to me that they've got a 3060 02:32:46.760 --> 02:32:48.120 program and they don't have a fix for it. 3061 02:32:48.639 --> 02:32:51.280 Fix for it. There are aftermarket clutches that you can 3062 02:32:51.319 --> 02:32:53.520 put in there, and those are holding up. But obviously 3063 02:32:53.600 --> 02:32:55.959 Jeep themselves will not put those in, but they're the 3064 02:32:56.000 --> 02:32:58.399 one liable on these. You know, I had literally had 3065 02:32:58.440 --> 02:33:01.639 a vehicle in the shop that had twenty seven hundred 3066 02:33:01.639 --> 02:33:02.920 miles on his on his third clutch. 3067 02:33:03.639 --> 02:33:05.799 All right, so we're gonna we're gonna get through here. 3068 02:33:05.920 --> 02:33:10.479 We already know about Mercedes bench at the top worst 3069 02:33:11.360 --> 02:33:16.319 car for reliability according to Kelly Blue Book. Jeep Wrangler. 3070 02:33:17.680 --> 02:33:21.360 Any surprise, no surprise, same problems, No, same problems. Yeah 3071 02:33:21.559 --> 02:33:25.600 yeah cool. Hey, thank you. I appreciate all your help, everybody, 3072 02:33:25.680 --> 02:33:26.559 save all your problems. 3073 02:33:26.920 --> 02:33:29.319 Thank thank John for being here doing a great job. 3074 02:33:29.639 --> 02:33:31.959 Thank you, thank you, thank you, and we really appreciate it.