Speaker 1: Rip need advice, so you don't have.
Speaker 2: Come running.
Speaker 3: Just as fast as we can, our shooter's gonna help
Speaker 3: come man.
Speaker 4: This is the Troubleshooter Show.
Speaker 5: Now, Tom Martine, this is the Troubleshooter Network.
Speaker 6: My name is John Fuller for the second day in
Speaker 6: the row. Welcome to the Troubleshooter Show. This is where
Speaker 6: we we do here, guys, we help, we help solve problems,
Speaker 6: We collect refunds, we take a point.
Speaker 5: Answer questions and help consumers exactly.
Speaker 6: We do a little bit of everything. Here we have
Speaker 6: Today is car Day. We have a illustrious staff again.
Speaker 6: Today we've got Jeff Kimmer from or Jeff from Kimmera
Speaker 6: Transmission and Kevin from Sheridan Auto Tech. We are here
Speaker 6: to take your calls about every subject under the sun. I,
Speaker 6: as you know, am a personal injury attorney. I've been
Speaker 6: doing such in Denver for about twenty two years now,
Speaker 6: and we're open to take questions on that as well
Speaker 6: as anything to do with cars or any other subject.
Speaker 6: So we're going to start it out today with Antonio,
Speaker 6: who's been waiting a little bit. Antonio's got an issue
Speaker 6: about discrimination.
Speaker 5: What's going on? Antonio?
Speaker 7: Hi?
Speaker 8: Well, this issue is is when I was living in
Speaker 8: for In Colorado, the I, me and my dad were
Speaker 8: being discriminated against by the police. And it's a long story,
Speaker 8: but it's a bad one.
Speaker 6: Where was this going on, Antonio? It was in for Coons, Colorado,
Speaker 6: in Fort Collin's. Okay, tell me what's happening.
Speaker 8: Okay, Well it began, actually, it began in Greeley when
Speaker 8: I was when we were living in Greely Callele, there
Speaker 8: was a murder that had tooken place in at the
Speaker 8: at this house that we were living at in my
Speaker 8: landlord's garage, and one of it when I was uh,
Speaker 8: when it was being investigated, the Green Tribune had featured
Speaker 8: me in the newspaper with the picture and everything as
Speaker 8: part of the whole situation.
Speaker 5: Hey, Antonio, when did all this happen?
Speaker 8: This was in twenty sixteen, Okay, go ahead. And when
Speaker 8: all this happened, me and my dad were took an
Speaker 8: in for question and everything, and I had some friends
Speaker 8: of mine were staying here, had stayed the night there
Speaker 8: because it was my birthday and everything, and so I
Speaker 8: had alibis and everything, and they released us. And shortly
Speaker 8: after that we got evicted from that appartment. Well, during
Speaker 8: that time I ended up ponics for about a year,
Speaker 8: and I started noticing some keys, some someone following me
Speaker 8: and I and everything. Well, my dad had moved before Collins,
Speaker 8: and he had since he had moved in with my dad.
Speaker 4: With my brother.
Speaker 8: But during this whole time I was homeless managing, and
Speaker 8: so eventually we moved for Collins. But when when I
Speaker 8: had gone an apartment in for Collins, we got to notice.
Speaker 8: This was in two thousand and eighteen. In March of
Speaker 8: twenty eighteen, we got to notice that we can move
Speaker 8: into the apartment, but we got a last minute noticing
Speaker 8: that that we had to wait a month.
Speaker 6: Yeah, Antonio, we're still like, you know, six years ago,
Speaker 6: seven years ago. Why don't we try to move it
Speaker 6: on a little bit forward? And where are we at
Speaker 6: today on this.
Speaker 8: Oh well that's the thing is uh, I've been to
Speaker 8: see the whole time we're liven the four Collons I
Speaker 8: have I have started out giving U signs that there
Speaker 8: is cameras and microphones in my apartment. I know, the
Speaker 8: kind of signs to sound crazy and everything. But during
Speaker 8: this whole time I have recorded U, a serial rapist,
Speaker 8: admitting here the serial rate that that link I sent
Speaker 8: you in an email. That link is to the recording
Speaker 8: of a serial rapist admitting here with the cerial rapist
Speaker 8: a while raping someone.
Speaker 6: Okay, So I have kept trying to so let me
Speaker 6: make sure I understand this. You've got you believe that
Speaker 6: because of this murder that took place in your garage
Speaker 6: that wasn't committed by you, that you were cleared for
Speaker 6: that fast forwarding eight years, you believe that there's some
Speaker 6: group or body or entity or something out there that's
Speaker 6: still surveilling.
Speaker 5: You with video and audio in your apartment.
Speaker 8: Well, well, the figures is that during one of the
Speaker 8: people involved in the murder, I believe that it has
Speaker 8: targeted me due to the whole thing.
Speaker 6: So, Antonio, just to cut to the chase here, who's
Speaker 6: discriminating against you?
Speaker 8: Well, that's the thing that when I had I had
Speaker 8: all I called see. Okay, at one point there was
Speaker 8: I had a friend that was in my I was
Speaker 8: cooking dinner and my friend was sitting in the living room.
Speaker 8: Two people came in in my front door, dragged you
Speaker 8: out of my apartment at gunpoint and said they'll be back. Well,
Speaker 8: I woke up my dad and I took him.
Speaker 4: We went next door.
Speaker 6: Antonio, have you ever thought that maybe you're running with
Speaker 6: the wrong crowd?
Speaker 8: Well, no, I didn't even know. I had just moved
Speaker 8: to four Calls, I know, but I didn't even know anybody.
Speaker 6: You've got some strange stuff going on around you. I
Speaker 6: would be thinking about my association if I were you.
Speaker 6: So what can I do to help you today, Antonio,
Speaker 6: Let's get right to it.
Speaker 8: Oh well, I'm trying to find the lawyer that will
Speaker 8: help represent me because due to the fact that the
Speaker 8: policeman fall in for Collins self diagnosed me as schizophrenic
Speaker 8: or whatever, They've pressed false charges on me and I
Speaker 8: sat in jailed for the whole for eighteen months. But
Speaker 8: the thing is that the thing is that my dad
Speaker 8: was being extorted from my son, woulded to getting sold
Speaker 8: into trafficking. His seven year old sister was gang raped,
Speaker 8: and my sister was murdered, and there was a hostage
Speaker 8: being held, and I was during that eighteen months I
Speaker 8: was incarcerated. I asked the judge, my public defender, and
Speaker 8: my district attorney. In every single court appearance except for
Speaker 8: the last one, I asked the judge to get the
Speaker 8: FBI involved. They literally refused it because of the constant
Speaker 8: self diagnosing me as schizophrenic.
Speaker 6: So Antonio, hold up, hold up, you're throwing a lot
Speaker 6: of stuff out there. So just as a point of reference,
Speaker 6: we don't other people can't self diagnose you. So I'm
Speaker 6: guessing that some doctor along the way decided that you
Speaker 6: were schizophrenic.
Speaker 5: So why did they put you in jail for eighteen months?
Speaker 9: Well?
Speaker 8: Because, okay, so the night of my arrest.
Speaker 5: What did you get convicted of?
Speaker 8: I wasn't convicted.
Speaker 5: They dismissed it.
Speaker 6: They don't put you stayed in jail on a hold
Speaker 6: for eighteen months before they dismissed your case.
Speaker 8: And they violated my secrets.
Speaker 5: That's yes, yes, okay.
Speaker 8: My sixth Amendment which states.
Speaker 6: I know what the sixth Amendment states. I don't need
Speaker 6: you to recite that to me. I'm just trying to
Speaker 6: find out. So you were held in jail for eighteen months,
Speaker 6: and while you were held in jail with charges pending
Speaker 6: that were ultimately dismissed, what were the charges that got dismissed?
Speaker 8: It was a menacing okay, indation, gotcha.
Speaker 6: So they accused you of brandishing a weapon against somebody,
Speaker 6: and you sat in jail for a year and a
Speaker 6: half waiting for that case to get dismissed. Right, gotcha?
Speaker 6: So who would you like hold on? Who would you
Speaker 6: like to hire an attorney to go after today?
Speaker 8: I just need to help me.
Speaker 4: I don't know.
Speaker 6: I'm not asking which attorney you want. I'm saying, who
Speaker 6: do you want to go after?
Speaker 8: I want to go after the city of for Holmes.
Speaker 5: Okay, all right, because I got.
Speaker 8: I mean, honestly, the gold time I sat, I didn't
Speaker 8: even get to I didn't I didn't even get to
Speaker 8: peep gilty or not guilty. Okay, I'm always the whole
Speaker 8: time I said in general.
Speaker 6: So Antonio, let me give you some advice. Okay, there's
Speaker 6: there's two ways that you could pursue this.
Speaker 5: Okay.
Speaker 6: I'm going to just assume that you have a valid
Speaker 6: case here, just for just for the sake of argument. Okay,
Speaker 6: if you pursued this in state court charges, you might
Speaker 6: have already lost your ability to do that, because we
Speaker 6: have qualified immunity, and we have the Colorado Governmental Immunity Act,
Speaker 6: which imposes on you certain requirements that you that you
Speaker 6: have to meet as far as notice provisions and stuff
Speaker 6: like that. I'm not sure that you've met those. Maybe
Speaker 6: there's a way to get around it. I don't know.
Speaker 6: Your attorney would have to evaluate that. Most likely you'd
Speaker 6: end up bringing federal charges, and that is a whole
Speaker 6: different entity for which there's also statute limitations that come
Speaker 6: into play. And I'm concerned as far back as your
Speaker 6: story goes that you might not be able to get
Speaker 6: relief for all the things that you're you know, you're
Speaker 6: complaining of. But I would I would definitely try to
Speaker 6: find a you know, a private attorney. None of the
Speaker 6: public defenders or any of the legal clinics, none of that.
Speaker 6: None of those people are going to be able to
Speaker 6: help you because you're not facing charges right now, and
Speaker 6: they're only available for you know, accused defendants with active cases.
Speaker 6: Sounds like you had one before, and so you know,
Speaker 6: it wouldn't be something that we're able to really help
Speaker 6: you out with here. I don't know if any of
Speaker 6: you guys have any other suggestions, but you know, it's
Speaker 6: a complicated area of law that's going to require somebody.
Speaker 5: But you can't wait forever.
Speaker 6: These things have short statutes of limitations that have to
Speaker 6: be that if you don't pursue them, you lose your
Speaker 6: right forever to go.
Speaker 10: After Hi, John, I have a question.
Speaker 11: Sure is there something like the Institute for Justice, an
Speaker 11: organization like that in Denver that would look into this?
Speaker 5: And I have not heard of that organization.
Speaker 6: I'm not I just don't know anything about them. There's
Speaker 6: plenty of different groups out there that you know that
Speaker 6: advocate for the wrongfully accused and stuff like that, and
Speaker 6: and and maybe you know prisoner abuse pieces when people
Speaker 6: are either incarcerated or after they get out.
Speaker 5: But it doesn't sound like this is really that. And
Speaker 5: that's why I'm thinking that.
Speaker 6: You know, if there's a case for this guy, it's
Speaker 6: going to probably be a nineteen eighty recase on the
Speaker 6: federal end of things, and you're gonna need to find
Speaker 6: a nineteen eighty three attorney with expertise in the federal courts. Hey, Antonio,
Speaker 6: thanks for the call. We got to move along here.
Speaker 6: We appreciate it. Good luck to you, sir. Wow, it
Speaker 6: is Friday, right, he needs a little look. Let's be
Speaker 6: a full moon tonight. I think it might be. We're
Speaker 6: gonna go ahead and take a break right now. We'll
Speaker 6: be right back.
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Speaker 6: Welcome back to the Troubleshooter Network. This is John Fuller
Speaker 6: sitting in for Tom Martine today. We have some call
Speaker 6: stacked up here. We're going to go right to the lines.
Speaker 6: We've got John on the phone with a question about
Speaker 6: a car accident.
Speaker 5: What's going on?
Speaker 13: John, Good morning, Thanks for listening to my story. Of course,
Speaker 13: I have a daughter who is involved in a auto
Speaker 13: accident in Watrich May eighth, twenty twenty four. She was
Speaker 13: rerevented the police suite repreach I would call. The other
Speaker 13: driver got a ticket for following too closely and he
Speaker 13: was fined. What our insurance companies got together is acuity
Speaker 13: and his was triple A. Turns out his coverage had expired,
Speaker 13: so at the time he had no insurance.
Speaker 5: Okay, he.
Speaker 13: Claimed that that point that he had a video of
Speaker 13: my daughter breaking too hard in front of him, but
Speaker 13: I was never presented to the police and as we
Speaker 13: ever surfaced at all. My question is, we got a
Speaker 13: high deductible at five thousand, but we're more than adequately
Speaker 13: covered with bottling injury and a fairly high roller. Our
Speaker 13: costs are going to come out on the repair to
Speaker 13: fifty seven hundred, so we're going to if he doesn't pay,
Speaker 13: we're going to eat that money. The acuity said they
Speaker 13: would go after the guy and he could arrange payments,
Speaker 13: or they would turn him into the poller out of
Speaker 13: driver's bureau. My question is, I'm wondering what the veracity
Speaker 13: of the quit it would be ex sensor only out
Speaker 13: seven hundred and fifty dollars, or whether we should just
Speaker 13: file a claim at a small claim's court and serted
Speaker 13: the guy.
Speaker 6: Yeah, let me ask you a couple of questions. You
Speaker 6: sure was your daughter hurt in the accident?
Speaker 5: Well, no, injuris no injuries?
Speaker 6: Good, good, good, And you're not carrying one of the
Speaker 6: coverages like uninsured motorist property damage, this would just be
Speaker 6: under your comping collision.
Speaker 13: Yeah, it's just going to be five thousand. We have
Speaker 13: uninsured motorists, but it's still going to be well five thousand.
Speaker 6: Yeah, So let me kind of explain the difference there.
Speaker 6: You mentioned, and this is just really for everybody else.
Speaker 6: I'm sure you know this when you mentioned earlier that
Speaker 6: we've got great liability coverages and stuff. You know, a
Speaker 6: lot of people are misled to think that great coverages
Speaker 6: under a liability policy protects them from, you know, damage
Speaker 6: that another person might cause. In other words, they frequently
Speaker 6: come in my office and say, but I've got great coverage.
Speaker 6: I've got you know, five hundred thousand dollars or a
Speaker 6: million dollars in coverage. Liability coverage itself is designed to
Speaker 6: protect you from claims about damage that you caused, so
Speaker 6: it doesn't come into play at all in a case
Speaker 6: where your daughter was rear ended. But your comprehensive and
Speaker 6: collision insurance that protects you and your vehicle would come
Speaker 6: into play. And it's unfortunate that you've got a five
Speaker 6: thousand dollars deductible because that is you know, that is
Speaker 6: just the.
Speaker 13: Five thousand was always okay with me because I can
Speaker 13: beat trivial damages to the car. Yeah, it was more
Speaker 13: than five thousand repia.
Speaker 6: Well, I understand that you're able to absorb that, and
Speaker 6: you've gotten the benefit of having a low premium by
Speaker 6: having such a high deductible, and that's certainly your prerogative
Speaker 6: to make that choice, but it does kind of suck
Speaker 6: when it's somebody else's fat and you know, and then
Speaker 6: they end up not having insurance, and so you know,
Speaker 6: just as an aside, there is one other coverage that
Speaker 6: you could have on your vehicle, and that's called uninsured property.
Speaker 6: That would cover you in the event that you got
Speaker 6: hit by somebody and their insurance turned out to be
Speaker 6: canceled or just non existent, which happens all the time,
Speaker 6: and then that way, you know, you wouldn't be out
Speaker 6: that large sum in the event that it was just
Speaker 6: straight up somebody else's fault. Now back to your question
Speaker 6: about small claims court. You know, if the guy was
Speaker 6: charged with something more serious, like a dui or something,
Speaker 6: you know, the DA would likely pursue restitution and might
Speaker 6: even get in order covering all that property damage. I
Speaker 6: hardly ever think that's the greatest choice, because you know,
Speaker 6: they can pay fifteen dollars a month for the rest
Speaker 6: of their life and you're just never going to get
Speaker 6: made whole, and so that just doesn't work for me.
Speaker 6: If you do decide to go down the small claims
Speaker 6: court avenue, you're gonna win.
Speaker 5: Likely the guy won't even show up in small claims court.
Speaker 6: If he does, you'll show the pictures and show the
Speaker 6: accident report, and you're gonna win, and you'll walk out
Speaker 6: of there with the judgment that The challenge then becomes
Speaker 6: how do you collect on that judgment? And so you
Speaker 6: have to really do an analysis of what this guy
Speaker 6: is all about. Does he work, does he own a home,
Speaker 6: does he have any assets? You know, right out of
Speaker 6: the gates, a guy didn't have insurance, so he's not
Speaker 6: that financially on top of his game, and that that
Speaker 6: judgment that you get may not be worth a whole
Speaker 6: lot of money. The other avenue was, you know, going
Speaker 6: the route of using your car insurance, paying the deductible,
Speaker 6: getting your car fixed, and moving on with your life.
Speaker 6: What will happen at that point is your carrier will
Speaker 6: go and sue that person, and they will attempt to
Speaker 6: collect the judgment. They'll turn it over to a collection agency.
Speaker 6: They'll go after him and try to collect that. They
Speaker 6: either will or won't be successful. But you know, to
Speaker 6: the extent that they get any money in, they've got
Speaker 6: to direct that money to you first for the deductible
Speaker 6: and then only second to the amounts of money that
Speaker 6: they paid out, meaning that seven.
Speaker 5: Hundred bucks that was left over over the deductible.
Speaker 13: So are they going to be would they be very
Speaker 13: aggressive on just collecting that.
Speaker 6: They'd be as aggressive as any collection agency would be.
Speaker 6: And so you know they'll turn it over The insurance
Speaker 6: company themselves are not going to dedicate any resources towards
Speaker 6: trying to collect that. They'll just turn it over to
Speaker 6: some agency and let them go after it. So the
Speaker 6: challenge you have is, you know, and I don't know
Speaker 6: this guy's deal, but if he should happen to decide
Speaker 6: to declare bankruptcy at some point, that that judgment is gone,
Speaker 6: you know, absent any drunk driving or bad acting or
Speaker 6: fraud or anything like that. You know, it's just a
Speaker 6: civil judgment. And if the guy goes in and files
Speaker 6: a bankruptcy, then you're done. So because of that, if
Speaker 6: I were in your shoes, and if I didn't think
Speaker 6: the guy had assets that I could go after, I
Speaker 6: probably would not go through the hassle in the expense
Speaker 6: of pursuing small claims. I'd let the insurance got me
Speaker 6: do it, and if I get any money out of him,
Speaker 6: I would think it was it was almost like found money,
Speaker 6: you know what I mean?
Speaker 4: John?
Speaker 13: Okay, Well, that's that was my question. I'll just let
Speaker 13: I'll let the insurance company go after it.
Speaker 6: Yeah, Dmitry has a comment here. John Haynes, Hey, John,
Speaker 6: it's Mitrie.
Speaker 9: I got a couple of questions for you real quick
Speaker 9: because it's kind of an interesting topic. Have you done
Speaker 9: any research on this guy? Do you know if he
Speaker 9: has a job to see on a house and whose
Speaker 9: car was it?
Speaker 14: He?
Speaker 13: I have no idea whose car was. He does have
Speaker 13: a job, and from the description of where he works,
Speaker 13: I think he's probably adequately compensated.
Speaker 9: Well, what does he actually do? I mean, we don't
Speaker 9: want to name or anything, but what kind of work
Speaker 9: does he do?
Speaker 13: He's in the let's saying that, uh, psychological business field,
Speaker 13: that's pretty big.
Speaker 9: Well, well so The reason I'm asking these questions is
Speaker 9: to see how collectible this guy is. I mean, let's
Speaker 9: say I'm making up things. If he's a psychologist, you're
Speaker 9: probably make to go back here.
Speaker 5: What the psychological What did you say, John?
Speaker 9: He said he's in the psychological field.
Speaker 13: Well, he's in more of a crisis management.
Speaker 4: I don't think that pays my.
Speaker 10: Antonio, not a lot.
Speaker 13: So I have no clue what much you.
Speaker 9: Know what his home ownership situation is, like, does he
Speaker 9: have does he have an expensive home with you know,
Speaker 9: not too much more as you have on it?
Speaker 13: Like it looks he looks like he's in a home,
Speaker 13: not an apartment. But I haven't check that out.
Speaker 9: And the reason I'm asking about the home is if
Speaker 9: this driver who's at fault has homeowners insurance, is there's
Speaker 9: no liability coverage there at all?
Speaker 5: No, sir, No, sir, I'm not going to do that.
Speaker 9: What do you call that policy that I have? Umbrella?
Speaker 9: Even an umbrella policy doesn't cover something like that.
Speaker 5: Okay, so let's let's just go down that little rabbit
Speaker 5: hole here.
Speaker 13: Well, I have an umbrella policy.
Speaker 5: No, sir, John, Hang on just a second.
Speaker 6: Dmitri was asking and it's a great question about whether
Speaker 6: what if the defendant has an umbrella policy. So umbrella
Speaker 6: policies are like super liability policy. So if he had
Speaker 6: the underlying coverage, which he doesn't because it was expired,
Speaker 6: then he would be eligible, presumably to buy additional coverage
Speaker 6: called an umbrella. The umbrella, as the name implies, sits
Speaker 6: over the underlying coverage, and there's there's not a carrier
Speaker 6: in the world that will issue an umbrella policy without
Speaker 6: you satisfying that you have the required coverage is below
Speaker 6: and normally it's not the minimums. It's like three hundred
Speaker 6: or two fifty or something like that to satisfy that minimum.
Speaker 6: So it's hard to imagine a case where he would
Speaker 6: have an umbrella but be expired on his underlying coverage.
Speaker 6: So I wouldn't really count on that happening. As for homeowners,
Speaker 6: anytime you have a claim that's based on the operation
Speaker 6: of a vehicle, your homeowners is not going to cover you.
Speaker 6: So even if he had that coverage and it was
Speaker 6: in place, they would deny it because it was based
Speaker 6: upon the operation of a motor vehicle.
Speaker 11: Hey, John, I have a question, Well, do you think
Speaker 11: his insurance premium is going to go up more than
Speaker 11: seven hundred dollars does it pay for him to even
Speaker 11: make a claim our insurance?
Speaker 6: So you know what I'm saying, that doc is raising
Speaker 6: the question of whether by using your own company and
Speaker 6: filing a claim, could they adversely, you know.
Speaker 5: Rate your policy and raise your rates.
Speaker 13: It's well that that is a question.
Speaker 6: Yeah, you know, it's possible, but there is a law
Speaker 6: in Colorado that says the insurance company can't rate you
Speaker 6: or can't can't raise your rates for accident that's not
Speaker 6: your fault. And so whether you're making a claim for
Speaker 6: medical payments or for uninsured motorist coverage, it doesn't matter.
Speaker 6: When you're not at fault. They can't penalize you for
Speaker 6: making a claim.
Speaker 5: That just you know.
Speaker 6: But with that being said, we're all big boys and
Speaker 6: girls here. The insurance company can do whatever they want,
Speaker 6: and I think we've all seen that.
Speaker 5: I always use the example several years.
Speaker 6: Ago, I had like three hailstorms in a row, like
Speaker 6: every Friday, and you know at the time, all State,
Speaker 6: I mean literally, we had three claims in a row,
Speaker 6: one Friday after another, and they were big hailstorms, and
Speaker 6: so we had all the catastrophic people out there. But
Speaker 6: of course they did it as three different claims, and
Speaker 6: so you had three deductibles and three you know everything.
Speaker 6: And the question was, you guys aren't going to raise
Speaker 6: the rates on me and stuff? And their promise was, no, John,
Speaker 6: we would never do that, you know, that would never never, never,
Speaker 6: We would never do that. That would be a catastrophic loss.
Speaker 6: And that is not something we do. And of course
Speaker 6: next year my rates doubled. So with that being said,
Speaker 6: we got to take a break.
Speaker 5: We'll be right back.
Speaker 12: Guys, hang on, go with a sure thing Denver's best
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Speaker 15: You don't pay a cent until you're content.
Speaker 12: Time for an insurance checkup, free no obligation comparison call
Speaker 12: Compass Insurance paying too much your coverage at dozens of
Speaker 12: insurance companies find out now three all three seven to
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Speaker 5: Help.
Speaker 12: You'll think you're his only customer when you choose Frank
Speaker 12: durand the real estate Man dot com to list your
Speaker 12: home with Remax Alliance three three nine two zero sixteen
Speaker 12: twenty two.
Speaker 6: All right, all right, all right, this is John Fuller
Speaker 6: back with the troubleshooter network, and I'm here with my
Speaker 6: illustrious staff of experts on card day. Here we've were
Speaker 6: talking off air. We're going to get into some of
Speaker 6: these issues because we touched on some things that I
Speaker 6: found to be pretty interesting. And it really kind of
Speaker 6: has to do with, you know, challenges that the auto
Speaker 6: repair centers are facing and stuff. I mean, I didn't
Speaker 6: know this, but you guys are having challenges getting parts
Speaker 6: in right now?
Speaker 5: Is that right?
Speaker 16: Well?
Speaker 4: Getting quality parts or parts? Yeah, tell me more about that. Well,
Speaker 4: I mean it's a listen. I want to say his name,
Speaker 4: he said. If I hadn't a scene it with my
Speaker 4: own eyes, I would have thought you guys are telling
Speaker 4: stories because we had to go through three alternators to
Speaker 4: get a good alternator for his car.
Speaker 5: And we're not talking wrong with the alternators.
Speaker 4: Well, the first one out of the box, the charge
Speaker 4: light came on and it starts smoking. Oh, second one
Speaker 4: started screaming high squeal. You just got to hit that
Speaker 4: with a hammer, right, Well, we tried that, it didn't work,
Speaker 4: and then we ended up with an oe which we
Speaker 4: had to wait three days for, right, And that's the
Speaker 4: reason we went with the aftermarket to start with. And
Speaker 4: then that took care of the problem.
Speaker 10: And that's not just a problem for us, it turns
Speaker 10: into a problem for the customer. You know, we were
Speaker 10: talking about a Dodge truck that I've had in the shop.
Speaker 10: Now we rebuilt it.
Speaker 14: Uh.
Speaker 10: You know, we're using OE parts and quality parts from
Speaker 10: the aftermarket, from Snax and whatnot in order to increase
Speaker 10: their durability. And the soul wide body on this truck
Speaker 10: has failed now three times, and it's something we're buying
Speaker 10: directly from Chrysler. Now, the customer all he sees on
Speaker 10: his end is that, why isn't your transmission working?
Speaker 4: I hired somebody I trusted.
Speaker 10: It be your fault, the quality control coming out coming
Speaker 10: out of any of the parts. It's not just you know,
Speaker 10: I'm not picking on more par We talked about Toyota,
Speaker 10: we talked you can talk about any of the manufacturers
Speaker 10: and from the aftermarket as well. We're seeing a lot
Speaker 10: of stuff that's coming in that doesn't work right out
Speaker 10: of the box or it's missing components out of the box.
Speaker 5: So let me ask you this.
Speaker 6: When you say OEM parts and you're talking about all
Speaker 6: this failure and stuff, is that truly OEM, Like, are
Speaker 6: the manufactured experiencing the same failure rate, or do they
Speaker 6: use different stuff.
Speaker 4: I depending on the parts too. I mean there's there
Speaker 4: are certain parts that are more prone. Steering components, racks,
Speaker 4: rack and pinions are brutal. Yeah, and they're cheaper the
Speaker 4: aftermarket with a better warranty than the OE. So in
Speaker 4: the customer's mind, they can save money with a better warranty.
Speaker 4: But you know, we we were going through them. You know,
Speaker 4: they come back. The last one we did didn't leave.
Speaker 4: We ended up taking it to Ford because we thought
Speaker 4: we were programming it wrong.
Speaker 6: But if you're going through back to your alternator, example,
Speaker 6: if you're going through three alternators before you finally get
Speaker 6: a good one. I mean, is there a pile of
Speaker 6: alternators outside the Ford factory that's you know, wonder feet
Speaker 6: tall of alternators?
Speaker 4: Because I talked to my wrap the power steering problem
Speaker 4: we were having. Yeah, we've been having some some pushback
Speaker 4: and some issues on these. It's like, well how about
Speaker 4: little heads up?
Speaker 6: You know, do they take those back and then rebuild
Speaker 6: them and sell them as over again or they then remanufactured.
Speaker 4: It's a good question. I don't know what they do
Speaker 4: with the returns.
Speaker 10: In cases like in cases like you know, just as
Speaker 10: an example, we have a lot of problems with the
Speaker 10: torque verters for the four ten speeds uh and the
Speaker 10: vowil bodies. We get a lot of those bad right
Speaker 10: out of the box. Well, something like a torque verter. Yes,
Speaker 10: they're definitely going to go through that. It's going to
Speaker 10: get rebuilt, It's going to come back into the market.
Speaker 6: Got you So, how long after the introduce introduction of
Speaker 6: something new do you guys start seeing it? I mean
Speaker 6: and know one is going to be a problem, Like
Speaker 6: how long does it take to really well, most.
Speaker 10: Of that depends on, you know, how long people drive,
Speaker 10: because they're going to drive out of the warranties before
Speaker 10: they're driving into my shop, because otherwise they're going back
Speaker 10: to the to their dealer and get that stuff taking
Speaker 10: care of there. Do you get some whispers you start
Speaker 10: hearing about things because obviously you know, you know, Kevin
Speaker 10: and I have both working dealerships in the past. We
Speaker 10: have friends and dealerships. You know, we also have a
Speaker 10: social network where n will.
Speaker 4: Talk to just be start publishing texting those service boats
Speaker 4: so you can, you know, catch your eye and keep
Speaker 4: up on stuff.
Speaker 6: But yeah, So by the time you guys to warranty,
Speaker 6: you already know that there's a problem on the project area.
Speaker 10: A lot of cases, you know, some of the aftermarket
Speaker 10: has already got their eye on it too, and they're
Speaker 10: trying to come up with a fix so that when
Speaker 10: it rolls in our door, we're not dependent upon that
Speaker 10: known failure that we have to put back inside that car. Well,
Speaker 10: hopefully have something else out there that we can we
Speaker 10: can refit or you know, match up in order to
Speaker 10: fix the problem.
Speaker 6: That probably saves a customer a lot of money too,
Speaker 6: just just being on top of what's going on with
Speaker 6: these issues.
Speaker 4: Oh yeah, yeah, yeah, we can. We can tell them
Speaker 4: right away because Jeff knows like the Silverado's mid twenties
Speaker 4: early twenties ten speed transmission, it's it's a piece of junk, right,
Speaker 4: And not only that, but you can't get one. So
Speaker 4: if you want to get an upgraded one something, I
Speaker 4: don't think they've fixed them yet. Yeah, so we're you know,
Speaker 4: the customers sitting there, it's like, well, what do you
Speaker 4: mean you can't get it? What am I supposed to do?
Speaker 4: I got thirty five thousand dollars pickup trucks sitting in
Speaker 4: my drive. I can't drive twice said yeah, yeah, yeah, yeah,
Speaker 4: And there's no answers.
Speaker 6: It's frustrating. That's interesting. So we have open lines here today, guys.
Speaker 6: So we'd really like to get some calls about your
Speaker 6: problems and stuff. Uh three or three seven, three, one
Speaker 6: eight two five five is a number here. You're welcome
Speaker 6: to give us a call about car issues or any
Speaker 6: other issues that you have and and and we'll deal
Speaker 6: with those as soon as you get in. I've got
Speaker 6: another question that that Dmitri brought up, and it's about
Speaker 6: shifting back and forth and kind of owner caused issues
Speaker 6: and stuff. What what kind of stuff you guys seeing?
Speaker 6: Does that really? Does that hurt of a vehicle to
Speaker 6: do that?
Speaker 13: Oh?
Speaker 10: Yeah, it is terrible on your transmission. You know, you
Speaker 10: get stuck rocking back and forth in the snow. You're
Speaker 10: gaining momentum going backward, you're slamming in the reverse. You're
Speaker 10: taking the momental of you know, six steven and eight
Speaker 10: thousand pound vehicle and trying to turn everything back on
Speaker 10: its ear. The same thing comes to you know, just
Speaker 10: pulling out of a parking spot and how you're ready
Speaker 10: to go forward. We'll come to a complete stop.
Speaker 4: Please.
Speaker 10: That is murder on the gear train in there, you know,
Speaker 10: throwing it in park before coming to a complete stop.
Speaker 10: You can snap stuff apart and it's heavy damage. When
Speaker 10: you do that, it's catastrophic and it's expensive.
Speaker 4: Yeah, everybody just gets in a hurry because you start
Speaker 4: your vehicle up and it's got a high rpm. Give
Speaker 4: it ten seconds to come off the high rpm before
Speaker 4: you drop it and gear and peaks through the little
Speaker 4: scrapehule you made in the ice in the window. You know,
Speaker 4: give it, let it warm up a little.
Speaker 6: Do you guys ever work on boats and those kind
Speaker 6: of motors or anything, or are you familiar with them?
Speaker 4: Yeah? That kind of the.
Speaker 6: Reason I asked is that so I've I've been voting
Speaker 6: my whole life, and I've it's one of my pet
Speaker 6: peeves to stop and let the motors stop before you
Speaker 6: shift gears. But a lot of times with twin engine
Speaker 6: boats and stuff, you're using those motors to steer with me,
Speaker 6: So you don't really have time to just daley dally.
Speaker 6: You need to kind of get on with it. But
Speaker 6: but last year or just this past summer, I was
Speaker 6: in Hawaii. My wife had a business train and I
Speaker 6: tagged along and we went to the Pearl Harbor, you know,
Speaker 6: whatever you want to call it, the site and the
Speaker 6: tour and the memorial.
Speaker 5: The boat right out.
Speaker 6: To the side of the some of the boats that sank,
Speaker 6: and these guys went out there and just slammed that
Speaker 6: boat back into reverse to to spin it around.
Speaker 5: And I mean they nailed it.
Speaker 6: They hit that, not just perfect, but when they did that,
Speaker 6: about half the boat turned around.
Speaker 5: Like what the heck?
Speaker 6: You know, are there bigger engines that that you know't
Speaker 6: have have the ability to not get damage from that?
Speaker 10: Or is that kind of it wouldn't really be the
Speaker 10: engine that you're worried about there.
Speaker 5: It's a system, right, That's really what I meant to say.
Speaker 10: That drive system. I mean, I think they probably to
Speaker 10: an extent, can withstand a little bit more of it.
Speaker 10: But anytime you're changing the inertia and switching it in
Speaker 10: the opposite direction, especially in an abrupt manner, you're gonna
Speaker 10: wear stuff out.
Speaker 11: It's not that boat, it's the company's boat, so well
Speaker 11: it's the US government's folks. Yeah, when it's not your property,
Speaker 11: you get people behave differently.
Speaker 5: Hey, we got to go to a break. We'll be
Speaker 5: right back.
Speaker 12: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 12: dot com.
Speaker 15: You don't pay a cent until you're content.
Speaker 12: Time for an insurance checkup free, no obligation comparison call
Speaker 12: Compass Insurance paying too much your coverage at dozens of
Speaker 12: insurance companies find out now three O three, seven to
Speaker 12: seven to one help. You'll think you're his only customer
Speaker 12: when you choose Frank durand the real estate Man dot
Speaker 12: com to list your home with Remax Alliance three oh
Speaker 12: three nine two zero sixteen twenty two.
Speaker 6: Good afternoon, John Fuller here on the Troubleshooter Network. We're
Speaker 6: back with a whole lot of calls stacked up here.
Speaker 6: We're going to get right to those, and let's start
Speaker 6: out with Glenn. What's a question about maintenance? What's going on?
Speaker 5: Glenn?
Speaker 16: Hello?
Speaker 17: John, enjoyed your participation when you're there throughout the weeks
Speaker 17: and yesterday's show. Enjoyed it very much as well as today.
Speaker 5: Appreciate that what's going on with you?
Speaker 17: A fan of car day and so I finally have
Speaker 17: a purpose, a reason to call lay it on us,
Speaker 17: the original owner of a two thousand and two Toyota
Speaker 17: Tacoma one hundred and ninety five thousand miles never had
Speaker 17: a problem. I'm pretty good at maintaining the routine maintenance
Speaker 17: and preventative maintenance. But I've reached that point where I'm
Speaker 17: thinking I'm going to have some repairs, and I'm wondering
Speaker 17: if the guys could give me a kind of a
Speaker 17: game plan on how to approach it. I've got no
Speaker 17: problems with anything that's the moment, but water pumps, shol pumps,
Speaker 17: timing bells, figure they're all coming up pretty soon. So
Speaker 17: is there a recommendation on how to proceed?
Speaker 6: Hey, Glenn, we'll be glad to deal with that. We're
Speaker 6: going to go to a real quick break. We'll be
Speaker 6: right back to deal with those issues.
Speaker 5: Thanks.
Speaker 12: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 12: dot com. You don't pay a cent until you're content.
Speaker 12: Time for an insurance check up free, no obligation. In comparison,
Speaker 12: call compass insurance paying too much your coverage at dozens
Speaker 12: of insurance companies find out now three all three seven
Speaker 12: seven one help. You'll think you're his only customer when
Speaker 12: you choose Frank durand the real estate man dot Com
Speaker 12: to list your home with Remax Alliance three oh three
Speaker 12: nine two zero sixteen twenty two.
Speaker 5: Yeah, Ript.
Speaker 15: News, come run in just as fast as we can.
Speaker 3: Shooter's gonna help come man, This is.
Speaker 18: The Troubleshooter Show Now, Tom Martinez, Good afternoon.
Speaker 6: John Fuller here on behalf of mister Martino, who is out.
Speaker 6: I'm sitting in for the Troubleshooter Network today with my
Speaker 6: loyal staff of experts here.
Speaker 5: We've got Jeff.
Speaker 6: And Kevin here on card day filling in and offering
Speaker 6: their expertise. And we were talking to Glenn before the break,
Speaker 6: who has a two thousand and two Toyota Tacoma with
Speaker 6: one hundred and ninety five thousand miles on it. And
Speaker 6: you know, Glenn, if I understand, you're just looking for what
Speaker 6: the future holds and how you can kind of stay
Speaker 6: on top of things exactly right.
Speaker 5: Yeah.
Speaker 4: Is that a four cylinder? Six cylinder? That's that's the
Speaker 4: big difference.
Speaker 17: Six cylinder.
Speaker 4: So you do have a belt and you have changed
Speaker 4: that obviously, you didn't go two hundred thousand on the
Speaker 4: same belt.
Speaker 17: Changed it about nine years ago at about one hundred
Speaker 17: and twenty.
Speaker 4: Sure. Yeah, so that would be about the only preventative
Speaker 4: thing that you could really do other than what you've
Speaker 4: been doing, you know, fluids and plugs and different things.
Speaker 17: You know, well, thanks, like water pump. Should I just
Speaker 17: let them go out before I have them repair towed
Speaker 17: in and repaired.
Speaker 4: No, because that's driven by your timing belt. So if
Speaker 4: you fail the water pump fails, you can knock the
Speaker 4: belt off it as well. So I would suggest you
Speaker 4: do a timing kit which includes all the pulleys in
Speaker 4: the water pump by two hundred.
Speaker 17: Thousand, okay, excellently.
Speaker 4: Anything else other in fluids, there's really nothing else there.
Speaker 17: Well that that gives me an approach on how to
Speaker 17: keep on top of it. Of course, now the transmission,
Speaker 17: the only thing that's been done about nine years ago
Speaker 17: was drained and refilled and kicked or bitch and pieces,
Speaker 17: I guess. So it's been functioning fine. So is there
Speaker 17: anything I need to do with the transmission.
Speaker 10: Well, I actually recommend that you're servicing that transmission every
Speaker 10: three years or thirty six thousand miles, not just dropping
Speaker 10: the fluid out and then topping it back off, but
Speaker 10: actually dropping the pan and changing that filter in there.
Speaker 10: The filter over time, the micron rating, it's going to
Speaker 10: change and allow larger and larger to breed a pass.
Speaker 10: You do want to change it?
Speaker 17: Yeah, that was down about a few years back, so
Speaker 17: I need to look into that again.
Speaker 5: Okay.
Speaker 17: Well that gives me some excellent advice, and I appreciate
Speaker 17: you guys.
Speaker 6: Thank you Glenn, thanks for calling. Appreciate that. We've got
Speaker 6: a couple more callers on the line.
Speaker 5: Bill, We're going to get to.
Speaker 6: You in just a moment, So hang on, Sean. You're
Speaker 6: having some electrical issues. Talk to us, Sean fell Off. Okay, Bill,
Speaker 6: your next talk to us about your shaking issue.
Speaker 7: Yes, well, I bought a sixty six Corvette three twenty
Speaker 7: seven three fifty horse numbers matching car, and I bought
Speaker 7: it had a slight vibration and just when the car
Speaker 7: is sitting and wed rib it up between one thy
Speaker 7: fifty nine of our PM, it would it would amplify
Speaker 7: even more. So I thought, well maybe you could live
Speaker 7: a longer. I drove the car the worst it got,
Speaker 7: so I bring it in and I pulled the clutch out,
Speaker 7: clutch push played flight real out, take it down to Denver,
Speaker 7: balancing and have it balanced. It was very very small
Speaker 7: amount of balancing that he had to do with it.
Speaker 7: Put it back in, shakes even worse. Take it back out,
Speaker 7: take it back down and said, woman, maybe you missed something.
Speaker 7: He said, no, it didn't, but I'll be happy to
Speaker 7: check it again. Checked it again and put it back in.
Speaker 7: Still shakes, my hail. So I've got another Corrette with
Speaker 7: the same motor.
Speaker 5: Is this shaking?
Speaker 6: And excuse me? Is this shaking in park or when
Speaker 6: it's in gear or just in park in park, sitting there.
Speaker 4: Yeah, and it doesn't change when you step on the clutch.
Speaker 7: No, Noah continues to shake, continues to shake. Well, it
Speaker 7: shakes it with the clutch end of the clutch out
Speaker 7: m or the car driving.
Speaker 4: And you've inspected the balancer on the front.
Speaker 7: I've changed it, switched balancers. This engine has a smaller
Speaker 7: balancer on the front YEP. The other sixty six has
Speaker 7: a large balancer. So I swapped balancers with the new
Speaker 7: five balanced fly wheel. And it still shakes. And I'm
Speaker 7: to my WIT's end. I've been around Corret's a lot.
Speaker 7: I just don't understand what what I'm missing here.
Speaker 4: And once you get driving, I mean, do you have
Speaker 4: any power issues if you either, like going from forty
Speaker 4: to sixty seventy miles an hour, plenty of power, plenty
Speaker 4: of power. It's definitely not a mess fire or anything. Yeah.
Speaker 7: No, it runs, It runs real straw and it's getting
Speaker 7: new car rider on it. I mean, it just runs
Speaker 7: in the idols and starts and does everything's supposed to.
Speaker 7: Doesn't shake at all the idol but between one thousand
Speaker 7: and two thousand they shakes like cold. Just can't figure
Speaker 7: it out, I.
Speaker 4: Mean, unless you have an internal balance issue in the
Speaker 4: motor itself. I mean, it's seems like you've covered it.
Speaker 7: Yeah, you even checked the motormounts, you know, to make
Speaker 7: sure that. I mean that wouldn't necessarily do it's not
Speaker 7: balanced Solis motor mounse. But do you guys have any
Speaker 7: of their ideas what it could possibly be?
Speaker 10: Just like Kevin said just a second ago, it sounds
Speaker 10: like you're starting to get into the block itself because
Speaker 10: he's pretty much covered everything externally, so.
Speaker 7: You think maybe it's the engine itself.
Speaker 4: It could be.
Speaker 10: Yeah, you could have a crank issue.
Speaker 4: It's possible, but yeah, because the balance that come from
Speaker 4: the clutch and flywheel and the balance or in the
Speaker 4: front or the motor mounts. I mean, if those are
Speaker 4: all good, there's nothing else there the cause of vibration.
Speaker 10: How's how's your crank in play?
Speaker 7: I have do, be honest, I haven't checked the crank in.
Speaker 4: Play start there.
Speaker 7: Before. Before I was going to do next is I
Speaker 7: was going to put an automatic flex played on it
Speaker 7: and both the starter up and start the engine with
Speaker 7: the flex played on it and see if the engine shakes.
Speaker 7: Wouldn't that if it shakes, wouldn't that tell you that
Speaker 7: it's internally most likely?
Speaker 10: Yeah, I mean you've pretty much. I mean you know
Speaker 10: it's not the fly will. You've already cut that down.
Speaker 10: You swapped out your harmonic balancer. So I mean between
Speaker 10: crankshaft in play and uh, you know, something deeper inside
Speaker 10: the motor. I think you're going inside that engine for
Speaker 10: one reason or another, So would you would.
Speaker 7: You think it would be crankshaft potentially?
Speaker 4: That's just what you need to start with process of elimination.
Speaker 7: Yeah, well, I really appreciate it. I'm really stumped on
Speaker 7: all that. Well, I'd call the experts and see if
Speaker 7: you guys had something maybe I was missing, but I
Speaker 7: guess I'll just have to start with the flex plate
Speaker 7: and then go from there.
Speaker 4: Any other ideas, No, he's pretty well covered it. I mean,
Speaker 4: you know, I'm mad ideas with that. I mean, unless
Speaker 4: you want to, you know, take the ins and out
Speaker 4: and you know, have a builder go through it and
Speaker 4: balance and you know, go through it that way. But
Speaker 4: that gets extreme there. Yeah, it's it's real pricey, Yes
Speaker 4: it does. Yeah.
Speaker 19: Well, thank you guys very much.
Speaker 14: I really appreciate it, Hey, Bill, appreciate it.
Speaker 7: I listened to your station, So if someone comes online
Speaker 7: and has a similar situation that they fixed, I'll be listening.
Speaker 6: Absolutely, we'll put that out there. If anybody has any ideas,
Speaker 6: give us a call. We'll get you right on the
Speaker 6: air here. So thanks for the call.
Speaker 4: Bill.
Speaker 6: Hey, We've got a couple of issues to follow up
Speaker 6: on with the cases that we've been working on the
Speaker 6: last few days.
Speaker 5: One of them was yesterday and and we all heard
Speaker 5: the story of the young lady with the piano escapades
Speaker 5: and to maitre, you've got some follow up on that.
Speaker 9: Yeah, John, you may recall that Peggy called because gosh,
Speaker 9: what was call All my Sons Moving had done kind
Speaker 9: of a half job moving her piano and then damaged
Speaker 9: it and challenged her twice with what the quote at
Speaker 9: rate was. So yesterday All my Sons declined to comment
Speaker 9: on that. Yesterday, so I emailed their media contact email
Speaker 9: address at their headquarters I think is in Texas. Never
Speaker 9: heard back from All my Sons. But Peggy called me
Speaker 9: this morning and she said they called her. So the
Speaker 9: national claims manager from All my Sons Moving and Storage
Speaker 9: called her and then what he'd offered to do, and
Speaker 9: she was really happy to hear. This is they're going
Speaker 9: to pay her for the damage.
Speaker 5: Fantastic.
Speaker 9: You probably already know, but you know, moving company contracts
Speaker 9: specify usually somebod like sixty or sixty two cents a
Speaker 9: pound and which is their maximum liability. And it's a
Speaker 9: ten thousand pound piano.
Speaker 5: But that was a crazy case.
Speaker 6: They left this piano out in the backyard with a
Speaker 6: tarp over it and wished her luck during the waters.
Speaker 9: Ranging, right, So she's whatever, whatever it was, it's not
Speaker 9: that's not how you leave a piano.
Speaker 6: You don't leave a piano in the backyard with something
Speaker 6: covering it and wish the lady Luck.
Speaker 5: That's crazy.
Speaker 9: Yeah, So she had to hire another moving company to
Speaker 9: finish the job, and this piano was a gift to
Speaker 9: one of her friends, and so she covered all the bills.
Speaker 9: So all my sons is going to send her a
Speaker 9: check for six hundred bucks and you know, they're not
Speaker 9: going to refund her part of the you know, the
Speaker 9: doubling of the price that she had paid. But under
Speaker 9: the circumstances, I mean, moving companies aren't very.
Speaker 5: Easy to deal with.
Speaker 6: Hey, I think that's a great outcome, you know, and
Speaker 6: we identified all the problems that you were going to
Speaker 6: have with having a second company involved, and and you know,
Speaker 6: the tendency to say, well the damage must have been
Speaker 6: caused by the other company and all this stuff. So
Speaker 6: given all of that, I have to say, that's a
Speaker 6: great outcome. And I'll you know, give props to all
Speaker 6: my sons for contacting her and attempting to make it right.
Speaker 9: So yeah, I mean it's she's satisfied, and I'm pretty
Speaker 9: happy that we got a moving company to do something.
Speaker 9: And I think it's the case is closed and resolved
Speaker 9: and the color is happy. So I'm very happy.
Speaker 5: Being being awesome. That's a good job.
Speaker 6: I wanted to talk a little bit about just some
Speaker 6: maintenance issues. When you talk about like doing a training
Speaker 6: job every three years and thirty six thousand miles, I
Speaker 6: mean I've seen transmissions that have gone a couple hundred
Speaker 6: thousand miles without being serviced and stuff, and then and
Speaker 6: then you always hear about the first time they service it,
Speaker 6: the thing drops out of the job.
Speaker 10: Yeah, that's why. So you know, back back in the fifties, sixties,
Speaker 10: maybe even part of the seventies, that might have been
Speaker 10: truly you know, this must have been literally, I mean,
Speaker 10: the transmission is probably the second most neglected part of
Speaker 10: the car, right, Nobody thinks about it until it doesn't work.
Speaker 10: The only thing the piece it's a battery, right. Uh.
Speaker 4: You know, if.
Speaker 10: You're doing regular maintenance, you're extending that life. So if
Speaker 10: you were lucky enough to get two hundred, well, if
Speaker 10: you've been maintaining it, maybe you could have pushed out
Speaker 10: the three hunt right Right, that's that's the idea. I mean,
Speaker 10: there's additives inside that fluid. There's conditioners, there's friction modifiers,
Speaker 10: there's things need to repel water, and you're trying to
Speaker 10: keep those additives built up so you maintain the health.
Speaker 5: So what really goes bad in a training? I mean,
Speaker 5: what are you trying to fit.
Speaker 10: Six hundred individual parts inside of the average transmission, and
Speaker 10: just about any one of them can go. It's dependent
Speaker 10: upon you know what data the week it was built on.
Speaker 10: Believe it or not, you have you do see problems
Speaker 10: on the clocks, excuse me, and that come out of
Speaker 10: the manufacturer where you know, you have lots of units
Speaker 10: that's from this stage number to this stage number. We're
Speaker 10: seeing this failure because there was a problem online. You
Speaker 10: have the drivers themselves. You know, we talked earlier about
Speaker 10: rocking cars. You know, we have a young driver gets
Speaker 10: in there, anythings that's a hot rider. Every place he goes,
Speaker 10: that's tough on that unit. So anything from clutches to
Speaker 10: hard parts, to pumps to converters, seals themselves come apart
Speaker 10: and can make that catastrophic failure. It's got to come
Speaker 10: out of the vehicle.
Speaker 6: So how much does regular service really protect against all
Speaker 6: those other components going there?
Speaker 10: It's like any It's like going to the doctor, all right,
Speaker 10: It's not just because you go to the doctor does
Speaker 10: not mean you're not going to get sick or you're
Speaker 10: not going to come down with an ailment. You're just
Speaker 10: doing everything you can to prevent it.
Speaker 5: Got you, got you? So all right, We're going to
Speaker 5: take a quick break here. We'll be right back. Thank you.
Speaker 12: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 12: dot com. You don't pay a cent until you're content.
Speaker 12: Time for an insurance check up free, no obligation. In comparison,
Speaker 12: call Compass Insurance Paying too much your coverage at dozens
Speaker 12: of insurance companies find out now three all three seven
Speaker 12: seven to one.
Speaker 15: Help.
Speaker 12: You'll think you're his only customer when you choose Frank
Speaker 12: durand the real estate Man dot com to list your
Speaker 12: home with Remax Alliance three all three nine two zero
Speaker 12: sixteen twenty two.
Speaker 6: Good afternoon, We are back. This is John Puller on
Speaker 6: the Troubleshooter Network. We're here to take your call, solve
Speaker 6: your problems, take your complaints, that kind of stuff.
Speaker 5: Give us a call. Three oh three eight one three
Speaker 5: seven two fifty five. We are here. It is car day.
Speaker 6: We have Jeff Vic and Kevin Cochin live in the studio,
Speaker 6: as well as my other able bodied deputies, Doc and
Speaker 6: Dmitri and we have some open lines here, so definitely
Speaker 6: give us a call.
Speaker 5: We'll try to give you a hand and help with
Speaker 5: your problem.
Speaker 6: So we had a couple of other questions come up
Speaker 6: offline that I wanted to to address here. But I
Speaker 6: was just curious, like if you had to just say,
Speaker 6: what is the single most unreliable car, like the one
Speaker 6: that you work on more than any other car, what
Speaker 6: do you think it would be?
Speaker 10: Well, right now, for us, we see a tremendous number
Speaker 10: of Nissans. You, Nissan has put all their eggs into
Speaker 10: one basket called the CVT transmission, and they are constantly
Speaker 10: falling out of these cars to the point where they're
Speaker 10: for a long time there, we couldn't get certain parts,
Speaker 10: We had to buy a whole units. Depending on which
Speaker 10: unit we're getting right now, we still may not be
Speaker 10: able to work on it.
Speaker 5: But is that a particular model or year or just.
Speaker 10: Any of their CVT. So, I mean, so you've you know,
Speaker 10: you've got them in the centrist you've got them in
Speaker 10: the pathfinders, you've got them inside the uh.
Speaker 4: Moranos, all of them.
Speaker 10: Yeah, yeah, So I mean they're probably the highest failure
Speaker 10: that we see inside that market.
Speaker 4: Are you having this same thing, Kevin, Well, we don't
Speaker 4: like Jeffson's mostly transmissions, and we every manufacturer has something
Speaker 4: going on that's common to it. I mean there's not
Speaker 4: one that you can escape. And you start seeing patterns
Speaker 4: and patterns and you don't even have to check. I mean,
Speaker 4: there's not one that's immune. They're all problematic.
Speaker 5: Somebody's got to be the winner, though, you know.
Speaker 4: Yeah, that's a tough one, you know. I I would say,
Speaker 4: you know, the the Nissan failure is is chronic. I mean,
Speaker 4: that's that's just sub with head gas, subrews with head gas.
Speaker 4: That's what I mean. You can pick a manufacturing can
Speaker 4: you know Chevy trucks have lifter problems because they had
Speaker 4: a delete that was part of their package to go
Speaker 4: from four cylinders to eight and and and they're chronically
Speaker 4: going out. You know, Dodge has Dodge and Jeep have
Speaker 4: camp shaft problems and all their motors. So you get
Speaker 4: premature failure the camshafts and those.
Speaker 5: With the.
Speaker 10: Bodies, the CDF drum, they're all common failures. We get
Speaker 10: a lot of them. Like I said before, you know,
Speaker 10: you get replacement parts straight from the manufacturer.
Speaker 4: And they're bad out of the box.
Speaker 5: That's crazy.
Speaker 9: Are there any used slightly used Toyotas or Lexuses that
Speaker 9: you guys would stay away.
Speaker 5: From with with good horns.
Speaker 4: With good horns with a little aside joke there, probably
Speaker 4: Toade is one of the more solid lines there is
Speaker 4: in Lexus. I mean, if I had to pick one,
Speaker 4: that was you know, he said the winner. If you
Speaker 4: will tod in Lexus, Yeah, I don't see nearly starting it.
Speaker 4: You start there and everybody else falls off below them. Yeah.
Speaker 10: However, when I do see them, I generally see much
Speaker 10: more catastrophic failure. We see a lot of hard part
Speaker 10: damage when it comes out of the Toyotas, particularly and
Speaker 10: you know with the Lexus obviously because it's the same line.
Speaker 4: Yep.
Speaker 10: So when they do fail, they tend to be a
Speaker 10: little bit more pricey.
Speaker 4: Got you, But they don't fail as often, not as often.
Speaker 4: Car count is down on that one, yes, definitely. In
Speaker 4: other breaks and stuff, that's all we do mostly with
Speaker 4: Toyota's maintenance right to a ton of repairs.
Speaker 6: So curious you guys both run independent shops and stuff.
Speaker 6: And you mentioned earlier that you start seeing cars after
Speaker 6: the factory warranty expires, and I suspect that you get
Speaker 6: asked frequently about whether a party is better off going
Speaker 6: with an independent shop or or with the dealership.
Speaker 5: What do you say to that question?
Speaker 4: Well, I mean the biggest difference is is they can
Speaker 4: call and like for us example, they can call them
Speaker 4: talk to me. It's just like, you know what, I
Speaker 4: got a beef with you. Your guys said this, and
Speaker 4: we did that, and I need an answer. Well you
Speaker 4: get right to the answer instead of getting the run around.
Speaker 4: You know, And our warranty actually is better than the
Speaker 4: manufacturer's warranty. I see, we do a three year thirty
Speaker 4: six nationwide and there's just twelve twelve on all the repairs,
Speaker 4: So I mean the warranty is better. We're more accessible,
Speaker 4: and some people like the dealer. Some people like the
Speaker 4: big fancy showrooms and nice couches and free you know, cappetina,
Speaker 4: and you know we're not that, but you know we're
Speaker 4: more down to earth.
Speaker 6: Have you ever thought about a cappuccino? I mean it's
Speaker 6: it's always a question. You mentioned your warranty, like is
Speaker 6: that a real warranty? I mean, can you tell tell
Speaker 6: me some stories about where that's really.
Speaker 4: It's backed up by NAPA, so that's the that's where
Speaker 4: the teeth come in.
Speaker 5: So there's NAPAs everywhere.
Speaker 4: There's a guy in California's alternator goes out, well, we
Speaker 4: put one on a year ago. So he calls the
Speaker 4: one eight hundred and I said, okay, here's the shop.
Speaker 4: You're going to take it too. They call the shop,
Speaker 4: they set the appointments, and the part handled, perfect parts, labor, everything, no,
Speaker 4: no nonsense.
Speaker 6: So they've sent him directly to the shop. Everything is
Speaker 6: managed and handled, and.
Speaker 4: All shops like our shop is a Napple Gold. We
Speaker 4: meet certain qualifications for Triple A and ratings and everything else,
Speaker 4: and they seek out these shops nationwide, so you have
Speaker 4: to qualify to be on the list. So it's a
Speaker 4: very qualified set up. And yeah, it comes in handy.
Speaker 9: Interesting, cool, Kevin, what do you you know when the
Speaker 9: time comes for me to replace the starter in my Forerunner?
Speaker 9: They're not available brand new from the dealer anymore. They're
Speaker 9: rebuilt units, but I don't know who rebuilt them. And
Speaker 9: the parts guy over there said, you know, another really
Speaker 9: good brand is Bosh And is that true? I mean
Speaker 9: they used to they used to have this aura of
Speaker 9: you know, really finally made German part. But that was
Speaker 9: a long time ago. Who knows where bosh is.
Speaker 4: Most that manufacturers source it from somewhere. My brother years ago,
Speaker 4: he was an engineer Ford and he was in charge
Speaker 4: of their rebuilds. So he would set up the places
Speaker 4: who rebuild their transmissions and this and this, and they
Speaker 4: start having trouble, he moves it and they go somewhere else.
Speaker 4: But they all use a builder, even though they say factory.
Speaker 4: It's not a Ford employee or toilet employee building it.
Speaker 9: But it's like an authorized that's like an authorized rebuilding.
Speaker 4: There's a little.
Speaker 10: Blueprint of what there's supposed to do to it according
Speaker 10: to force recommendations or core specifications. I should say.
Speaker 9: So, if you had a choice, let's say they're at
Speaker 9: the same price, would you buy the remand Toyota Denso
Speaker 9: unit or a brand new Boss unit.
Speaker 4: I prefer Denso, you know, thank you.
Speaker 6: All right, we're going to go to a break now,
Speaker 6: we'll be right back and we'll take Andrews calls and
Speaker 6: we've got a couple other stacked out.
Speaker 12: Thanks go with a sure thing Denver's best roofer Excel
Speaker 12: roofing dot com.
Speaker 15: You don't pay a cent until you're content.
Speaker 12: Time for an insurance checkup free, no obligation comparison call
Speaker 12: Compass Insurance paying too much your coverage at dozens of
Speaker 12: insurance companies find out now three all three seven to
Speaker 12: seven to one help. You'll think you're his only customer
Speaker 12: when you choose Frank durand the real estate Man dot
Speaker 12: com to list your home with Remax Alliance three all
Speaker 12: three nine two zero sixteen twenty two.
Speaker 5: Good that afternoon, John Fuller.
Speaker 6: We're back on the Troubleshooter Network and we're here to
Speaker 6: take your calls, solve your problems, take complaints, and I
Speaker 6: help you with just about anything you can come up with.
Speaker 6: So we're going to go to a couple of calls
Speaker 6: here and then we'll pick that discussion back up that
Speaker 6: we left off on the last segment. Andrew, you have
Speaker 6: a question about an Accura. What's going on?
Speaker 20: Andrew, Yes, I kind of heard you, guess talking before
Speaker 20: the holiday break, kind of about an issue with bus actors.
Speaker 20: We're looking at upgrading my wife's cars. You have two
Speaker 20: thousand and eight accurate TL and the thing's been a gym.
Speaker 20: But we're looking at you don't like maybe twenty twenty
Speaker 20: MDX or rd X, and I didn't know if there
Speaker 20: was any issues with those newer ones.
Speaker 10: Well, they've had bottom end problems of debris inside the block.
Speaker 10: So there's a recall on and it's just a certain lock.
Speaker 10: I'd have to look it up to verify which one
Speaker 10: is more common in the actors it is a Hondas.
Speaker 10: I think it only has three of the three of
Speaker 10: the Honda lines. But yeah, they're failing at a little
Speaker 10: arming rate, and so they're recalling them, bringing them in
Speaker 10: and actually changing it out in the entire motors. Really, gotcha?
Speaker 19: Is that?
Speaker 20: Is that more like the like the d X y
Speaker 20: X or is it.
Speaker 10: That's going to affect both of those? Yeah, but I
Speaker 10: would I would assume. Now, I wouldn't take it for
Speaker 10: granted because they all the manufacturers do like the purd stock,
Speaker 10: but I would assume anything's still allowed on the on
Speaker 10: the showroom floor has been updated or is outside.
Speaker 4: Of that recall status.
Speaker 20: All I see, gotcha, Okay, I appreciate it.
Speaker 6: So on recall issues like that, do they typically take
Speaker 6: care of those motors outside of the traditional warranty when
Speaker 6: they've identified there are issues.
Speaker 10: Yeah, most of these are failing inside wuarrantines, so you
Speaker 10: know that's there, and they're seeing enough of them that
Speaker 10: they're making the steps to go forward and prevent it.
Speaker 10: So they don't want that brand on their name. So yeah,
Speaker 10: they're bringing them in their changing out, changing out engines,
Speaker 10: fix them the problem that was on that assembly line.
Speaker 10: In most cases, not everything settled yet with ACRA, but
Speaker 10: they'll usually end up extending warranties or going out a
Speaker 10: certain timeline and a certain mileage.
Speaker 6: So if somebody comes to your shop, do you have
Speaker 6: the ability to kind of redirect them and avail themselves
Speaker 6: of that one?
Speaker 4: Yeah? The time.
Speaker 10: Quite frankly, you can too. You can go on to
Speaker 10: the National Highways Traffic and Safety. You can punch in
Speaker 10: your vent and see if there's an open recall in
Speaker 10: that car.
Speaker 4: A lot of manufacturers do that. The key is in Hyundai,
Speaker 4: they extended a lot of the engine warranties, super extended
Speaker 4: a lot of the transmission warranties to from fifty to
Speaker 4: seventy thousand, a lot of different things.
Speaker 6: Right, So people don't always know that. I mean, they
Speaker 6: don't know to go on a website and look and
Speaker 6: see if something. They may not even know what the
Speaker 6: problem is when it just dies and they get towed in.
Speaker 5: So but you guys go through these issues.
Speaker 10: You know, in most cases, particularly if you're the first owner,
Speaker 10: you know you're going to get notification from the manufacturer.
Speaker 6: Right cool, All right, thanks Andrew. Jackie, you've got a
Speaker 6: question about judgments. What's going on, Jackie?
Speaker 21: Hi, good morning. I have a judgment against someone and
Speaker 21: I'm trying to decide or need help deciding whether or
Speaker 21: not to put more money into this because he's crying
Speaker 21: poor and.
Speaker 6: Really Yeah, so Jackie, tell us a little bit just
Speaker 6: so we understand. How did you end up getting a
Speaker 6: judgment against this person?
Speaker 5: What happened?
Speaker 21: Well, I hired an attorney to get the judgment. Okay,
Speaker 21: he defaulted on a loan a long time ago, and
Speaker 21: I had I don't know, it was a couple of
Speaker 21: months before the statute of limitations expired. I hired an
Speaker 21: attorney and he was able to contact him. The guy
Speaker 21: did not he didn't dispute the fact that he owed
Speaker 21: the money. But it's a fairly large judgment, and just
Speaker 21: trying to decide whether to go forward because all of
Speaker 21: it costs money to get this far right, We're already
Speaker 21: ten thousand dollars into getting the judgment and trying to
Speaker 21: figure out whether to go further and how to go further.
Speaker 6: So are you contemplating the whether or not to renew
Speaker 6: the judgment or what is the next stepping off point
Speaker 6: for you from an investment standpoint?
Speaker 21: So the judgment is a twenty year judgment that we
Speaker 21: got in February. Okay, so the judgment doesn't need to
Speaker 21: be renewed. But the next stepping off point is how
Speaker 21: much more money do I put into the attorney and
Speaker 21: that sort of thing.
Speaker 6: Jackie, There are a number of people out there that
Speaker 6: work in the collections field. There are some that do
Speaker 6: it on a per hour type basis, and there are
Speaker 6: others that do it as a percentage, which you know,
Speaker 6: they kind of have to put their money where their
Speaker 6: mouth is. What are you hearing on as far as
Speaker 6: your options?
Speaker 21: Well, I haven't I haven't pursued that yet. The attorney
Speaker 21: that we have, I've asked him and he's on vacation
Speaker 21: right now, but he's been great. But I've asked him
Speaker 21: about whether or not we can the interrogatories that the
Speaker 21: the detter filled out are not totally complete, and he's
Speaker 21: been pretty compliant in filling them out, but there are holes.
Speaker 21: And so I've asked the attorney if I can do
Speaker 21: the legwork on the two interrogatories that he's done and
Speaker 21: figure out what the holes are and send those to
Speaker 21: the attorney to look over and then ask him for
Speaker 21: that information. If we take him to court and do
Speaker 21: a deposition. It's another several thousand dollars for the.
Speaker 5: Attorney to do that.
Speaker 6: Let me ask you a couple of questions. Ballpark Jackie,
Speaker 6: how much money are we talking about here?
Speaker 21: Over half a million dollars?
Speaker 6: Okay, so you're in district. This is not a county
Speaker 6: court judgment. You filed. You filed what rule sixty nine
Speaker 6: interrogatories and you're trying to get the information to as
Speaker 6: as kind of a first step towards garnishment and collection
Speaker 6: on your own.
Speaker 5: Yes, do you think this guy has the ability to
Speaker 5: pay you? Our gal could be a gal? Those what
Speaker 5: it is?
Speaker 14: A guy?
Speaker 22: You don't know how to.
Speaker 5: Give equal opportunity to our deadbeats here, you know?
Speaker 21: Sorry, go ahead, yeah, well you don't know until the
Speaker 21: interrogatories are filled out and completed incorrectly completed, right. I
Speaker 21: know he's I'm sixty four. I know he's older than me.
Speaker 21: He was a horse trainer in Wild County, and I
Speaker 21: don't know if he has If he has assets, I
Speaker 21: believe they're probably hidden or in somebody else's name.
Speaker 6: Yeah, I'm inclined to probably agree with you. But you
Speaker 6: know the thing about interrogatories is they have teeth, but
Speaker 6: it's really hard to police them and and to really
Speaker 6: figure out, you know, if somebody is being deceitful, and
Speaker 6: particularly when you've got a debtor that's trying to hide
Speaker 6: assets in God, you said, you said horse trainer, And
Speaker 6: oh my goodness, what an amazing field that is in terms.
Speaker 5: Of opportunities to you know.
Speaker 6: I mean, I've seen and heard stories about you know,
Speaker 6: registered horses and they changed the They just you know,
Speaker 6: deceive people on which horses which, and which papers are which,
Speaker 6: and you know which horse died and and all this
Speaker 6: kind of crazy stuff.
Speaker 5: And it's and it's you can't police it.
Speaker 6: I mean, there's no way to really go out and
Speaker 6: do a DNA test on every horse and the guy's
Speaker 6: farm and likely anything that had value is at somebody
Speaker 6: else's place.
Speaker 5: When that day came to pass. So it's tough, it's
Speaker 5: it's really tough.
Speaker 6: The interrogatories if you find out that they failed to answer,
Speaker 6: or they they came up short on their answers. I mean,
Speaker 6: they they will put people in jail, they will issue lawrance,
Speaker 6: they will you know, they will do all of those things.
Speaker 6: But but really that doesn't help you. That doesn't put
Speaker 6: money in your pocket. And so, you know, I would
Speaker 6: here's what I would suggest. I mean, you sound like
Speaker 6: you've got an attorney that's that's doing a good job
Speaker 6: for you. You know, whether or not that is the
Speaker 6: you know, the best use of your money is only
Speaker 6: determined by whether or not this guy has.
Speaker 5: Any ability to pay.
Speaker 6: And so you know, you have to make that judgment.
Speaker 6: If the guy's got the ability to pay, then some
Speaker 6: further investment in the attorney's efforts to get him to
Speaker 6: pay is probably worthwhile. But if you you know, if
Speaker 6: you really, in your heart of hearts, think that there's
Speaker 6: no way this guy's going to pay, then then cut
Speaker 6: your losses and and start talking to people that will
Speaker 6: do it on a contingency and and and you know,
Speaker 6: try to put their you know, their compensation on the
Speaker 6: line with their success in getting and getting your judgment paid.
Speaker 6: Does that make sense?
Speaker 23: Yes, it does.
Speaker 21: And I'm taking notes about this. Do you have a
Speaker 21: recommendation as to who might do this on a contingency?
Speaker 6: I do not off the top of my head, but
Speaker 6: I would, I would, you know, start googling around for that.
Speaker 6: And I mean, and you I hate the work collection
Speaker 6: agency because then apply some call center that's just going
Speaker 6: to harass people. But there are there are some attorneys
Speaker 6: that do you know, high end collections like that that
Speaker 6: that you just need to find.
Speaker 5: I don't play in that sandbox, so to speak. So
Speaker 5: I don't know anybody.
Speaker 11: John, but Tom has one that he recommends. If you
Speaker 11: call back on Monday and ask Tom or Mark don't
Speaker 11: be able to give you the name of someone.
Speaker 4: That they recommend.
Speaker 6: Yeah, so maybe that's great advice. So Jackie, we wish
Speaker 6: you the best of luck on that. We're got to
Speaker 6: take a break right now, but thanks for calling.
Speaker 5: I don't remember.
Speaker 12: Go with a sure thing Denver's Best rufer excel com
Speaker 12: you don't pay a cent until you're content. Time for
Speaker 12: an insurance check up, free no obligation comparison call Compass
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Speaker 12: Find out now three all three, seven to seven to
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Speaker 12: choose Frank durand the real estate Man dot Com to
Speaker 12: list your home with Remax Alliance three all three nine
Speaker 12: two zero sixteen twenty two.
Speaker 6: All right, all right, all right, good afternoon, John Fuller
Speaker 6: here on the Troubleshooter Network. We are back for the
Speaker 6: third hour of the show today and we are cranking
Speaker 6: through some calls. We're going to go right back to
Speaker 6: the phones here. If you have a problem that we
Speaker 6: can help you on. That is our mission. We have
Speaker 6: over three hundred million dollars in cash, merchandise, exchanges and
Speaker 6: refunds directly due to this show, and we're looking forward
Speaker 6: to helping. So we're going to go right to the calls. Brian,
Speaker 6: you have a problem with a dishwasher. What's going on?
Speaker 24: Yeah, thanks for taking a call. Purchased a dishwasher about
Speaker 24: two years ago. It's out of the factory warranty. Okay,
Speaker 24: Now on to the extended warranty.
Speaker 5: Who is the extended warranty.
Speaker 24: With product protection plus?
Speaker 6: Was that a something you got when you bought the
Speaker 6: house or something. How did you come about this?
Speaker 24: We purchased a dishwasher from a vendor up in Port Collins.
Speaker 5: Okay, so it's through the vendor. So what's going on
Speaker 5: with it right now?
Speaker 4: Yeah?
Speaker 24: So the control panel, we had some issues pretty much
Speaker 24: since we purchased the unit. Control panel a little spend,
Speaker 24: replaced about four or five times now, you know, and
Speaker 24: it just every time they come back, something else happens.
Speaker 24: Now it's they just serviced it this morning and it's
Speaker 24: leaking of the door panels. So I'm afraid the problem's
Speaker 24: not getting resolved. And then on top of it, like
Speaker 24: the unit's not getting put to keep back together correctly,
Speaker 24: just continues to have recurring issues.
Speaker 6: So what do they tell you when you keep calling
Speaker 6: them back and saying there's ongoing problems.
Speaker 19: They essentially just tell me that.
Speaker 24: Built send the service techout service, thatch comes out, discovers
Speaker 24: the same issue. It takes about two or three weeks
Speaker 24: for them to order in the park to come back
Speaker 24: and then replace it. And then two or three months
Speaker 24: later it happens again.
Speaker 5: So you said the guy was out this morning, but
Speaker 5: it's already leaking today, correct, did they run it while
Speaker 5: the tech was still there.
Speaker 24: Yeah, and he left it after about five minutes, you know,
Speaker 24: and then.
Speaker 5: Yeah, can you tell where the leak's coming.
Speaker 24: From the bottom of the door panel?
Speaker 6: Okay, that's not normally a place where water goes in
Speaker 6: a dishwasher. What is it about the door panel that's leaking?
Speaker 5: Do you know? I'm not trying to be coy.
Speaker 24: I'm just I think it's I think it's no. No,
Speaker 24: I understand, So it's a seal either they're not putting
Speaker 24: the door panel back together correctly.
Speaker 5: Okay.
Speaker 19: You know.
Speaker 24: One of the things too, is now when I open
Speaker 24: the door, it sounds like a dog dying.
Speaker 19: I don't know.
Speaker 12: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 12: dot com.
Speaker 15: You don't pay a cent until you're content.
Speaker 12: Time for an insurance check up free no obligation comparison
Speaker 12: call Compass Insurance paying too much your coverage at dozens
Speaker 12: of insurance companies find out Now three O three seven
Speaker 12: seven to one help. You'll think you're his only customer
Speaker 12: when you choose Frank durand the real estate Man dot
Speaker 12: com to list your home with Remax Alliance three oh
Speaker 12: three nine two zero sixteen twenty two.
Speaker 1: Ripped need advice, So you don't have.
Speaker 14: Come running.
Speaker 15: Just astas as you can.
Speaker 3: Shooter's gonna help coming.
Speaker 14: Man is the.
Speaker 2: Troubleshooter Show now, Tom Martine.
Speaker 5: Welcome back.
Speaker 6: This is John Fuller sitting in for Tom Martino and
Speaker 6: the Troubleshooter Network and we are moving right along here
Speaker 6: this afternoon.
Speaker 5: We were talking to Brian before the break.
Speaker 6: Brian has a dishwasher that has gone out four or
Speaker 6: five times and he's dealing with an aftermarket or the
Speaker 6: secondary warranty company. Brian, have you what does your contract
Speaker 6: say with this warranty company? I mean, do you have
Speaker 6: any any any next steps that are available in that
Speaker 6: What do they say about your ability to call out
Speaker 6: perhaps an independent or something like that.
Speaker 24: I haven't looked into that part of the contract, honestly,
Speaker 24: I'd have to pull that back up. And it's not
Speaker 24: something I've reviewed before going into the show.
Speaker 4: But purchase the unit.
Speaker 24: The vendor had told me after the third time typically
Speaker 24: that's when they started to replace the unit. Okay, the
Speaker 24: third time for the same issue.
Speaker 19: I should clarify.
Speaker 10: Right, you know, if it's anything like the aftermarket warranties
Speaker 10: for cars. I mean you should be able to pick
Speaker 10: your own technician. I mean, obviously the technician has the
Speaker 10: right to accept or decline that job. But if you
Speaker 10: can find a good quality dishwasher repairment inside your area,
Speaker 10: and you contract him in, obviously making him aware of
Speaker 10: your warranty, making sure that they want to go ahead
Speaker 10: and get involved in this project, maybe you can get
Speaker 10: some resolution by not getting the guys that they're dispatching.
Speaker 5: What brand is this dishwasher?
Speaker 24: Brian ge profile the fairly expensive unit. It was about
Speaker 24: I think twelve hundred bucks, you know, and it sounds
Speaker 24: like they were going to be more of a reputable
Speaker 24: units out there that weren't front to break.
Speaker 19: So that's why we purchased it.
Speaker 6: So you said that after what three or four times
Speaker 6: they start talking about replacing it, are you having that
Speaker 6: discussion with them yet?
Speaker 24: Yes, and I've been That's what I was sold on
Speaker 24: with the vendor. The warranty company is the product protection
Speaker 24: plus the repair texts they contract out in experand source.
Speaker 24: You know, I have asked for different technicians within that
Speaker 24: brand source to come out because I didn't have the
Speaker 24: faith that the gentlemen that they come out over and
Speaker 24: over again was doing it correctly, so the tech that
Speaker 24: they sell out today, you know, I was hoping something
Speaker 24: something different would change, but still not really seeing anything.
Speaker 10: Well a likelihood about them replacing it after the third
Speaker 10: failure on the same item as probably aside that first
Speaker 10: two years. I sincerely doubt that any extended warranty company
Speaker 10: is going to, you know, reach out and accept that
Speaker 10: kind of responsibility when all they're getting is the cost
Speaker 10: of the warranty.
Speaker 24: Sure, yeah, and you know it is a four year plan.
Speaker 24: I don't know that that helps it.
Speaker 6: All, Brian, if you pulled out your contract and just
Speaker 6: reviewed it, because you know, there's a couple of things
Speaker 6: you got to be careful about here. One is, as
Speaker 6: Jeff was mentioning, I mean, they may pro rate the
Speaker 6: value of that towards the end of that period, particularly
Speaker 6: since they don't really kick in until after your factory
Speaker 6: warranty expire. So in theory, if I'm understanding you, you
Speaker 6: could be out at least four and potentially six years
Speaker 6: before that secondary warranty expires, and so many companies will
Speaker 6: pro rate the value and so at the end of
Speaker 6: the day, they're not even talking about a heck of
Speaker 6: a lot of money if they declare it a total loss,
Speaker 6: which still leaves you having to pay the lion's share
Speaker 6: of getting a new unit in there.
Speaker 5: But I think that what I would do is review
Speaker 5: your document, review the contract, Review what it says about
Speaker 5: a third party vendor coming in and doing the repairs,
Speaker 5: just so you know what your rights are and whether
Speaker 5: you have that ability to pick and choose who comes
Speaker 5: out to look at this, because clearly you're not getting
Speaker 5: a good repair or you wouldn't be having this issue.
Speaker 24: Yeah, and yeah, I think ultimately my problem is they
Speaker 24: pulled this thing out, put it back in, taking it apart.
Speaker 24: So many times. There's seals that are failing, you know,
Speaker 24: Like I said, there's other issues that are.
Speaker 19: Starting to come up with this.
Speaker 5: Yeah, I don't know.
Speaker 24: So I'll review that contract and see what I can
Speaker 24: do about getting the third party out there. I guess
Speaker 24: it sounds like that's kind of step one here.
Speaker 6: Yeah, In every contract issue, whether you're dealing with a
Speaker 6: warranty or a lease, or you know, anything at all
Speaker 6: that involves a contract, Step one, period is to drag
Speaker 6: that document out and start reading it and looking at
Speaker 6: exactly what your rights are under that contract. And it
Speaker 6: sounds so simple and so, you know, silly, but that
Speaker 6: really is. In my practice, that is step one. That's
Speaker 6: what we do. We drag out the insurance contract and
Speaker 6: we start reading exactly what the definitions are, exactly what
Speaker 6: the rights are, and that's just how we do it.
Speaker 6: So if the same rule applies for consumers, I would
Speaker 6: really urge you to pull that out and read through it,
Speaker 6: and I'm sure you'll see some stuff in there that
Speaker 6: you didn't you didn't realize applied to your situation, and
Speaker 6: hopefully you can find the ability to get somebody out
Speaker 6: there and work on that for you.
Speaker 5: All Right, Hey, thanks for the call, Brian, we appreciate it.
Speaker 5: Moving right along, We've got Jeffrey next on the line
Speaker 5: with a question about SUVs. What's up, Jeffrey, Yeah, hey,
Speaker 5: hey there, thank you.
Speaker 22: A question for the auto guys looking for or since
Speaker 22: you're going to start looking for a large issue, if
Speaker 22: you wanted something like suburban size, would you say go
Speaker 22: more forward expeditions, suburbans, what engines, whats some issues to look.
Speaker 4: For and not.
Speaker 22: Just want to help us in shopping.
Speaker 14: I guess yeah.
Speaker 4: You're getting to be somewhat limited because the big SUV
Speaker 4: market is not large. I mean you're going to have
Speaker 4: just those the GMC, the Ford, you know, whether it's Cadillac, Lincoln.
Speaker 4: I mean, it's all the same thing. So it's more
Speaker 4: of a preference. I mean they're both expensive, and they're
Speaker 4: both you know, pretty reliable, I think on hold, yeah,
Speaker 4: I mean.
Speaker 10: There's a mechanical device, so it's prone to failure just
Speaker 10: by definition of the words. So yeah, you know, whatever
Speaker 10: you crawl into. If you don't like driving the Chevy,
Speaker 10: then you want to look at the Ford.
Speaker 25: Yep, Okay, maybe something two years old. Is there issues?
Speaker 25: I've heard there's some transmission issues with the GM stuff.
Speaker 10: There definitely is. There's definitely what the Fords. Yeah, there
Speaker 10: definitely is with the Fords as well. When you get
Speaker 10: at a ten spe we were talking about that a
Speaker 10: little bit earlier. So I mean, if you're looking at
Speaker 10: any of the four ten speeds and it hasn't already
Speaker 10: had a transmission replaced, well you can count on you know,
Speaker 10: a ten thousand dollars bill coming down to pick pretty soon.
Speaker 5: It's going to happen. When's that going to happen?
Speaker 10: You know, we see a lot of them around the
Speaker 10: sixty to eighty thousand mill mark. Yeah, so I mean,
Speaker 10: you know, whatever you're going to get, and we've preached
Speaker 10: this for years, you know, you take it into somebody
Speaker 10: like Kevin and get an all around look over that
Speaker 10: vehicle and see what the condition.
Speaker 4: Of it is.
Speaker 5: Yeah, what is an inspection like that cost? Kevin?
Speaker 4: We only charge one hundred and twenty And it's I
Speaker 4: say only, but I mean it's it's a two hour,
Speaker 4: you know experience.
Speaker 5: We go through them.
Speaker 4: We do a lot of research online as well, so
Speaker 4: we can heads off different things.
Speaker 6: How many times do you think you you find something
Speaker 6: that makes it just a deal killer, you know, something
Speaker 6: that is concealed or or just not known, or just.
Speaker 4: The extent, the extent of the repairs needed. Leaks and
Speaker 4: just common repairs is what we find more than anything.
Speaker 4: People trade them in before they fix them. Yeah, so
Speaker 4: it's almost highest fifty percent of the time. Really, Yeah,
Speaker 4: it's probably a fifty to fifty shot where yeah, you
Speaker 4: got a clean car, goo for it, or you know,
Speaker 4: you get about four or five grand of work coming.
Speaker 4: So to keep that in mind when you negotiate. So
Speaker 4: it's to me, it's well worth one hundred and twenty.
Speaker 10: So if you're looking at that two year old car
Speaker 10: hoping to save money because of just depreciation, you know,
Speaker 10: if you're going to have to finance it, you're going
Speaker 10: to be paying substantially more for that finance and than
Speaker 10: you would on a new vehicle. It's going to be
Speaker 10: much lower in the new vehicle. So you actually have
Speaker 10: to do the math to make sure it's going to work.
Speaker 22: Okay, what's your guys have thought some opinions on the
Speaker 22: GM's little diesel they're putting in the SuDS.
Speaker 10: Now they're they're running well. I mean we're getting good
Speaker 10: reports by people liking them, but you know they do
Speaker 10: have their failures. You are going to be in the
Speaker 10: shop from time to time, and anytime you're dealing with diesels,
Speaker 10: you can add anywhere from a third to fifty percent
Speaker 10: higher on.
Speaker 4: The cost of that repair.
Speaker 5: Wait, why is that just the cost of the parts?
Speaker 10: Oh, they're much more expensive.
Speaker 5: Gotcha, gotcha, Jeffrey. Good luck on your search. Hope you
Speaker 5: find something good.
Speaker 6: Go see these guys to get a Please get a
Speaker 6: diagnostic check before you commit on something used. So when
Speaker 6: you're talking about doing these diagnostics, how much could you diagnose,
Speaker 6: like a trainny, I mean, is that something you would
Speaker 6: recommend that somebody come out just to have you look
Speaker 6: at that issue or what it is what Kevin doing
Speaker 6: kind of.
Speaker 10: Pretty much what we're going to be able to see
Speaker 10: is what Kevin's gonna be able to see. So if
Speaker 10: you can get somebody who's like Kevin, who's going to
Speaker 10: look at the whole car. I mean, we do just
Speaker 10: focus in on drive train. So it's really the outside
Speaker 10: of our sandbox, to use your terms, So we don't
Speaker 10: like to well inside that area, but you really do
Speaker 10: just get a snapshot of today. What's the condition of
Speaker 10: the fluid, how does it smell? Are there any codes presence?
Speaker 10: What maintenance has or hasn't been done?
Speaker 19: Right?
Speaker 4: Yeah, because it's it's a challenge. I mean, can you
Speaker 4: tell me the tree and he's going to go out
Speaker 4: in twenty thousand miles?
Speaker 10: Now, I can't tell if it's gonna go out tomorrow.
Speaker 10: Most exactly, you have it all the time, it was
Speaker 10: working all the fine, and all of a sudden it
Speaker 10: just did this. Well that's life.
Speaker 6: That does happen, right, But the evaluation that you do
Speaker 6: for this this inspection is the same evaluation you would
Speaker 6: go through if you were looking at them.
Speaker 4: Oh, absolutely, absolutely, yeah.
Speaker 5: I mean they're they're getting the best efforts you have
Speaker 5: going through these cars.
Speaker 4: Because it's a full visual you know, we'd call it
Speaker 4: a shakedown. We put it up in the air, wiggle waggle,
Speaker 4: pull on everything, and you know, and then plug it in.
Speaker 4: We download whatever data we can find. Hopefully it hasn't
Speaker 4: been cleared. You know, that's a big problem, you know,
Speaker 4: coming out of some dealers. They clear everything.
Speaker 5: Well, tell me about that. What can you clear?
Speaker 6: I always thought if you got the Carfax stuff that
Speaker 6: had been transmitted to Carfax stays on that.
Speaker 4: I'm talking about failures and different things. Codes. We can
Speaker 4: see FREDES error codes, and we can see free streamed
Speaker 4: data from the error codes. So if it's been clear
Speaker 4: and we can tell when the last time it was cleared. Oh,
Speaker 4: but if there is no info, you know, we're somewhat
Speaker 4: handicapped there, you know. So they're getting a real good look.
Speaker 5: Is there any reason to clear codes that's not nefarious?
Speaker 4: No, no, no, not except for have to repair. Yeah,
Speaker 4: if they did a repair, they would reset, Yeah, they
Speaker 4: would reset.
Speaker 6: Yeah, typically you will a major component that had been
Speaker 6: problematic that might be the time to repair it or
Speaker 6: to reset the computer and stuff.
Speaker 4: Sure, yeah, to reflash if you changed. A lot of
Speaker 4: models require reflashing to program that to the car, so
Speaker 4: you know that is that possibility. But on a used
Speaker 4: car lot, if it was cleared the day before you
Speaker 4: took it to be checked out, yeah, not so much.
Speaker 10: Speaking of reflashing, this is something we were talking about
Speaker 10: during one of the breaks. You know, when you take
Speaker 10: take your vehicle into a shop, make sure you have
Speaker 10: at least a half a tank of fuel in there.
Speaker 10: Not only do we need it for the purposes of
Speaker 10: test driving and whatnot. In the event that we have
Speaker 10: to do some sort of programming, A lot of vehicles
Speaker 10: will not accept programming unless you have a minimum half
Speaker 10: a tank inside the vehicle.
Speaker 6: I never heard of that before today. So that's great advice.
Speaker 6: So we're gonna go to a break right now.
Speaker 5: We'll be right back. Give us your calls.
Speaker 12: Go with a sure thing Denver's Best Roofer Excel Roofing
Speaker 12: dot com. You don't pay a cent until you're content.
Speaker 12: Time for an insurance checkup free no obligation comparison call
Speaker 12: Compass Insurance paying too much your coverage at dozens of
Speaker 12: insurance companies.
Speaker 15: Find out now three O three seven to seven to
Speaker 15: one help.
Speaker 12: You'll think you're his only customer when you choose Frank
Speaker 12: durand the real estate man dot Com to list your
Speaker 12: home with Remax Alliance three oh three nine two zero
Speaker 12: sixteen twenty two.
Speaker 5: All right, good afternoon, Good afternoon.
Speaker 6: John Fuller here on behalf of Toime Martino for the
Speaker 6: Troubleshooter Network, and we're going to get to some of
Speaker 6: the inside secret that I've always wanted to ask about
Speaker 6: cars and maintenance and stuff like that.
Speaker 5: We have open lines right now. We are waiting for
Speaker 5: your cause.
Speaker 6: If you have a problem, We solve problems, answer questions,
Speaker 6: take complaints, give us a call.
Speaker 5: It is car Day.
Speaker 6: We have the two pre eminent experts here in the studio,
Speaker 6: Jeff Vick and Kevin Colkin.
Speaker 5: So I've got some questions motor oil.
Speaker 6: Is there any debate about whether synthetic oil is better
Speaker 6: than conventional.
Speaker 10: As far as debate, no, I mean, synthetic oils are
Speaker 10: definitely superior. I mean, obviously there's a little bit more
Speaker 10: of a cost involved with them. The technology has gotten
Speaker 10: to the point though it has broughtened down the price
Speaker 10: point of synthetics, so it makes it a much easier buy.
Speaker 10: But as it is, you know, it's nonsequeen or anyway,
Speaker 10: because you have to use synthetics in today's vehicles. They
Speaker 10: are not built for going on conventional oils.
Speaker 4: Okay, Yeah, the clearances are so so so small that
Speaker 4: it's synthetic or nothing on most of them.
Speaker 6: Why does the synthetic work so much better? Is it
Speaker 6: just temperature or is it viscosity or everything?
Speaker 4: All of it, All of it, the friction modifiers, everything
Speaker 4: in it are more superior. The temperature doesn't break down,
Speaker 4: the viscosity doesn't vary in temperature. Where conventional is the
Speaker 4: viscosity cold, obviously it's going to be thicker than when
Speaker 4: it's warm. The synthetic maintains its viscosity over a broader
Speaker 4: temperature range.
Speaker 7: Right.
Speaker 5: So No, I've been a believer in synthetic for years
Speaker 5: and years. I actually had a dealership.
Speaker 6: One day do an oil change and put conventional in
Speaker 6: and actually had them take it out and put the
Speaker 6: synthetic in on the top of it.
Speaker 5: You know, I just I just am a big believer
Speaker 5: in it.
Speaker 4: So, oh, there's so many myths out there too. It's
Speaker 4: like I started with convention, I was told I can't switch.
Speaker 4: I don't know where that stuff starts, but yeah, yeah,
Speaker 4: it's and we talk about it. You know, the dealer
Speaker 4: recommends ten twelve thousand on oil change.
Speaker 6: Why why would they actually recommend that. It would seem
Speaker 6: to be not in their best interest or in the
Speaker 6: consumer's interest.
Speaker 10: It's actually playing to the consumer's wants. I mean, nobody
Speaker 10: wants to have to maintain your vehicle. You'd rather be
Speaker 10: able to take that money and take your wife out
Speaker 10: to dinner. You know, the idea of being able to
Speaker 10: stretch out my maintenance schedule. I don't have to go
Speaker 10: in all the time. I don't have to spend all
Speaker 10: this money. And it made it look approachable, so it
Speaker 10: was started. You know that you didn't have to do
Speaker 10: it for fifty thousand for a transmission oial change than
Speaker 10: seventy thousand. Now they're doing a lifetime lifetime twelve. So basically,
Speaker 10: when your transmission fails, will change your fluid. So if
Speaker 10: nothing else worked that way, it pretty much works that way, and.
Speaker 4: It is a lifetime of the transmission. That's the lifetime
Speaker 4: anything else And.
Speaker 10: One of the bigger things you're dealing with when it
Speaker 10: comes to one oil change is the quality of filters
Speaker 10: you're putting in there. You run ten thousand miles on
Speaker 10: a cheap filter, it's probably done in three.
Speaker 5: Talk about that.
Speaker 6: So when you go to the cheap little roadside oil
Speaker 6: change places, and and and I know that you can
Speaker 6: dictate to some degree if you have an oil preference
Speaker 6: usually and stuff, But do you really get a lesser
Speaker 6: quality filter at those places.
Speaker 10: Unless you request the one that request to go with
Speaker 10: like the premium package and want through I want the
Speaker 10: ultimate filter. Then yeah, you're going to get the bottom
Speaker 10: of the barl because that's going to increase their profit margin.
Speaker 6: And how much does that make a difference in the
Speaker 6: in the the effectiveness of the change, the life.
Speaker 10: Of the night and day.
Speaker 4: It's the life of the change too, because the filters,
Speaker 4: the cheaper ones are not made to go more than
Speaker 4: three four thousand miles.
Speaker 10: They're paying an element of breakdown starts breaking down.
Speaker 6: I heard you say something earlier that just didn't seem right,
Speaker 6: but you said, as the filter gets older, larger particles
Speaker 6: start going.
Speaker 10: Yeah, micron read micron red clouded up, and it's a
Speaker 10: little bit different than it is with a truck with
Speaker 10: an engine. The transmission filter itself, by the micron waiting,
Speaker 10: you've basically beaten stuff against that that element in.
Speaker 4: Order to trap it.
Speaker 10: Okay, Well, as all that stuff's going through there, it's
Speaker 10: going to break down, and so all those little holes
Speaker 10: are becoming bigger holes, and they were going to allow
Speaker 10: larger and larger to breathe to get through.
Speaker 6: Interesting. Interesting, So what about in diesels, it's the same.
Speaker 6: I mean, I don't have a diesel today, but I've
Speaker 6: for many years had diesels and hauled big horse trailers
Speaker 6: and boats and that kind of stuff. I actually had
Speaker 6: one of the old six tozo forwards back in the day. Yeah,
Speaker 6: for sure. But I actually, for the longest time, you know,
Speaker 6: I tried Rotella and then you know, eventually I didn't
Speaker 6: get very good results with Rotella at all. But eventually
Speaker 6: I swapped to Mobile I and it was a game
Speaker 6: changer for that motor until it shelled out and died.
Speaker 5: But it was it was good.
Speaker 6: It was good for a while here. When it died,
Speaker 6: it didn't die as bad as it could have died before.
Speaker 5: But but what is the difference?
Speaker 6: I mean, how does that happened that one motor just
Speaker 6: likes a particular oil better than another one, where you
Speaker 6: get better, you know, better power, better consumption, better less
Speaker 6: oil consumption.
Speaker 5: Talk to me about that.
Speaker 4: I think it's all in the viscosity because, especially with
Speaker 4: diesels and things, they use the oil pressure to open
Speaker 4: and close injectors, so you have more than just lubrication
Speaker 4: in a diesel. It also affects the fuel system, right,
Speaker 4: So if you can maintain the proper viscosity throughout the
Speaker 4: day of the vehicle, everything works better.
Speaker 5: But to some motors, just like one oil over another.
Speaker 10: Aden to some degree, I mean, some people may experience
Speaker 10: that from time to time. It's no different than you know,
Speaker 10: if Kevin and I both bought an F one fifty
Speaker 10: truck and mine insists on half and a half mid
Speaker 10: grade in order to avoid pining, and where he's able
Speaker 10: to run on the regular run leaded. You know, you
Speaker 10: can until you can't, right, And.
Speaker 6: If you're Dimitri and you're driving like less than the
Speaker 6: speedling that out there, do that, how does that really
Speaker 6: impact this analysis here?
Speaker 10: You know, well, that's when you put a second hole
Speaker 10: on a car.
Speaker 5: So what is it with you? Dimitri? And two horns here,
Speaker 5: I don't I don't understand.
Speaker 9: Well, if you ever get a chance to listen to
Speaker 9: a Buick Park Avenue to know the horn, it's a
Speaker 9: glorious sound.
Speaker 10: It's now out on forty five. By the way, What
Speaker 10: do you guys.
Speaker 9: Think about Blackstone Blackstone oil analysis service? Is there any
Speaker 9: practical reason that a guy like me who doesn't maintain
Speaker 9: a fleet, who just maintains one car, is there any
Speaker 9: reason for me to get a Blackstone analysis?
Speaker 10: And what am I going to do about the only
Speaker 10: time you might would be if you're purchasing, you know,
Speaker 10: a used vehicle. Is that that what's inside that oil
Speaker 10: will tell you a lot about the health of that engine.
Speaker 10: So spending a couple of bucks on it, you know
Speaker 10: you probably won't have that luxury. If you're dealing with
Speaker 10: a dealer or something like that, they're going to try
Speaker 10: to move that car. It's probably not gonna be there
Speaker 10: the next day. But if you're dealing with your neighbor
Speaker 10: down the street, you want to get a better idea
Speaker 10: what's going on with it, and you know he's just
Speaker 10: gonna sit on it and give you first shops. Go ahead,
Speaker 10: send it and see.
Speaker 4: What you got.
Speaker 9: That's that's an awesome hint.
Speaker 5: I didn't think about that.
Speaker 9: That's perfect, thank you.
Speaker 5: Where do you Where do you get that from? I
Speaker 5: haven't heard of that before.
Speaker 9: So there's a company called Blackstone, and they have some
Speaker 9: competitors too, but Blackstone is certainly the pre eminent provider
Speaker 9: of this service. You can register on their website and
Speaker 9: they at no charge, mail you a little a little bottle,
Speaker 9: a little plastic bottle, and then when you change your oil,
Speaker 9: you fill up the plastic bottle and comes with a
Speaker 9: mailer and then you just drop it in the mail
Speaker 9: and then a few days later, their turnaround is real fast.
Speaker 9: A few days later you get an email from them
Speaker 9: says your analysis report is ready, and you go to
Speaker 9: their website and then you see what metals they found
Speaker 9: in because those medals give you a hint about what
Speaker 9: is there, a bearing that's going out? Is something is there,
Speaker 9: what's what's what's wearing out too quickly? And what's really
Speaker 9: valuable about their service? And guys, correct me if I'm wrong,
Speaker 9: But they maintain a ginormous database of this car that
Speaker 9: I have similar my whach similar years, and they'll tell
Speaker 9: me if I signed up for their service. How my
Speaker 9: oil analysis compares to their huge data set.
Speaker 5: It's kind of like a Cola guard thing for your
Speaker 5: vehicle there.
Speaker 18: Yeah, to think of the terms, Yeah, probably a little
Speaker 18: bit more pleasant to deal with, we hope, so at
Speaker 18: least so well, that's interesting stuff.
Speaker 5: So we got a collar here, Bill with an issue
Speaker 5: with an oil leak. What's going on? Bill?
Speaker 26: Yeah, Hi, thanks for taking my call. We're dealing with
Speaker 26: a two thousand and eight Volkswagen Turig. It's a V
Speaker 26: six and looks like we're getting.
Speaker 14: A little bit of coolant in the.
Speaker 27: Reservoir, I mean, not coolant, oil mixing in with the
Speaker 27: reservoir in the coolant reservoir, and I'm being told that
Speaker 27: the oil cooler is probably the issue.
Speaker 5: What do you guys think?
Speaker 4: Yeah, it could be the transmission or the engine all
Speaker 4: killer could be either one, could be either one. Yep, Okay.
Speaker 28: I don't know if that's common issue that you've heard
Speaker 28: on these in the past, but there's definitely no oil
Speaker 28: on the dipstick in the engine.
Speaker 26: It just seems to be in the cooler, right.
Speaker 4: Yeah, that that detailed changes things. Yeah, yeah, you definitely
Speaker 4: you could have a head gas. You could be leaking
Speaker 4: through the turbo a couple of different places.
Speaker 28: Okay, yeah, this this.
Speaker 26: One doesn't have a turbo on it.
Speaker 22: But they're saying both that this is.
Speaker 28: The initial diagnosis is probably the old rings that seal
Speaker 28: the old cooler to keep a portion of the block.
Speaker 4: Well, it could be checked. It's not something you would
Speaker 4: assume either way.
Speaker 9: But Kevin, based on the fact that there's no oil
Speaker 9: left on a dipstick, that sounds like this engine is
Speaker 9: not long for this world.
Speaker 4: Well, if he keeps running into oil on the dipstick, yeah.
Speaker 26: It's still it's got a little on the dipstick.
Speaker 27: There isn't any milk or any any cooling, so it's
Speaker 27: a it's going to other the oil is going into
Speaker 27: the cooling.
Speaker 4: Yeah yeah, so yeah, it's it's very possible. It could
Speaker 4: be the oil cooler. Yes, all right, Okay, what you
Speaker 4: want to do is just pressure it up and see
Speaker 4: if it bubbles through your cooling. You know, you have
Speaker 4: to disconnect the oil cooler from the engine and then
Speaker 4: you pressurize the cooler and see if it's leaking, just
Speaker 4: like looking for a hole in a tire, I mean
Speaker 4: the same thing.
Speaker 5: That's something you can do at your show.
Speaker 4: Oh yeah, all the time.
Speaker 5: Cool, bring that buy and get it checked out. Bill. Okay,
Speaker 5: all right, we're going to go to a break now.
Speaker 5: Thanks for calling Bill.
Speaker 12: Go with a sure thing Denver's best roof of excel
Speaker 12: groping dot com.
Speaker 15: You don't pay a cent until you're content.
Speaker 12: Time for an insurance check up free, no obligation comparison
Speaker 12: call Compass Insurance paying too much your coverage at dozens
Speaker 12: of insurance companies find out now three all three seven
Speaker 12: to seven to one.
Speaker 5: Help.
Speaker 12: You'll think you're his only customer when you choose Frank
Speaker 12: durand the real estate Man dot com to list your
Speaker 12: home with Remax Alliance three all three nine two zero
Speaker 12: sixteen twenty two.
Speaker 5: I'm back on the Tom Martino Troubleshooter Show.
Speaker 6: We are rock and rolling through the afternoon here, and
Speaker 6: you know we've talked about a number of different subjects here.
Speaker 6: We've got open lines. We'd welcome your call anything car
Speaker 6: related today. We've got the pre eminent experts in the house,
Speaker 6: Jeffic and Kevin Colkin live in the studio as typical
Speaker 6: on Fridays to help us out. So give us a
Speaker 6: call with all of your car related issues. I am
Speaker 6: John Fuller. I'm a personal injury attorney and have been
Speaker 6: for twenty two or so years in town, and I'm
Speaker 6: here to answer any questions you have about auto insurance, accidents, claims, medpay,
Speaker 6: medical treatment, anything along those lines. I'm more than happy
Speaker 6: to chime in on and help steer you in the
Speaker 6: right direction. And we have our other illustrious two deputies here,
Speaker 6: Dimitri and Doc in the house, So we've got a
Speaker 6: really talented group here waiting for your calls and stuff. Dmitri,
Speaker 6: you were telling me a little bit about you've got
Speaker 6: an update on a really challenging case.
Speaker 5: Why don't you share it with us?
Speaker 9: Yeah, a really difficult case that we're gonna need some
Speaker 9: serious help with. This lady named Calliah called us a
Speaker 9: couple of weeks ago, and she owns she's a school
Speaker 9: teacher and she owns a very modest, tiny little condo
Speaker 9: in Denver, and it started flooding a couple of years ago,
Speaker 9: and it was kind of the water source was kind
Speaker 9: of a mystery for a long time. But the flooding
Speaker 9: was so severe that her homeowners insurance company actually paid
Speaker 9: to have there the entire unit ripped out, The entire
Speaker 9: interior ripped out, so I had an appointment. I visited
Speaker 9: that place a couple of weeks just before we broke
Speaker 9: for Christmas, and it was startling. It was beyond what
Speaker 9: I expected to see. It's a concrete box with studs
Speaker 9: where the walls used to be, and it thinks to
Speaker 9: high Heaven. It smells there's so much moisture still in
Speaker 9: the air, you can feel it on your skin. It
Speaker 9: smells like a four hundred year old crypt in there.
Speaker 9: And there were three water leak detectors, one from her
Speaker 9: that she hired, another one from the insurance company, and
Speaker 9: the one from that the HIOA hired and the HOA.
Speaker 9: This has been going on. This has been ripped out
Speaker 9: for two years. The HIOA has done very years two years.
Speaker 9: So her insurance company has been paying for an apartment
Speaker 9: for her to stay in. But the apartment that benefit
Speaker 9: ran out a couple of months ago.
Speaker 5: What in the world is in two years to get resolved?
Speaker 9: Well, yeah, exactly so. The HOA guys wouldn't talk to me,
Speaker 9: But in two years, I can, you know, you should
Speaker 9: be able to find the leak. There's only one unit
Speaker 9: above her. It's a two story building. And it turns
Speaker 9: out they hadn't even inspected the unit above her for
Speaker 9: any leaks to see if that if that's where the
Speaker 9: water is coming from. So they, for reasons I don't understand,
Speaker 9: they it feels like they've been dragging their feet. Now
Speaker 9: there's a there's a there's a bigger problem. Her rental
Speaker 9: benefit just ran out, so now she's paying for an apartment,
Speaker 9: she's paying the HOA dues, she's paying the mortgage payment.
Speaker 9: She's literally working three jobs, and she has fallen behind
Speaker 9: on the hue she started. She started getting delinquency notices
Speaker 9: from the HOA, and there is no end in sight.
Speaker 9: The problem is not her insurance company. They stand ready
Speaker 9: to rebuild her unit, but obviously you're not. We're not
Speaker 9: gonna Nobody is gonna do that. I shouldn't do that
Speaker 9: until the water leak is found and plugged. So she
Speaker 9: doesn't know where else to turn to. And you know,
Speaker 9: I'm frankly, I'm wondering. This is a question I had
Speaker 9: for you, and I know this isn't your area of expertise,
Speaker 9: but is there a way to get her insurance company
Speaker 9: to declare the place a total loss and pair the
Speaker 9: fair market value of two and a half years ago,
Speaker 9: and you know she'll turn over the title to this place.
Speaker 9: I'm not aware of any way for you know, for
Speaker 9: for a condo policy to pay off like that. By
Speaker 9: the way, the city was there too. The city had
Speaker 9: an inspector in there from the health department and he
Speaker 9: had already issued some kind of an order to the
Speaker 9: HOA to find and plug the leak.
Speaker 5: Well, that didn't work.
Speaker 9: So the place is unfit for occupancy, not just based
Speaker 9: on our observations, but according to the city too.
Speaker 5: It seems to me.
Speaker 6: Do yeah, it seems to me to answer your question, No,
Speaker 6: I don't think there's any way to get the condo
Speaker 6: declared to total loss by the insurance company. However, if
Speaker 6: it's the HOA that's standing in the way of her
Speaker 6: figuring out what that leak is, that may be your
Speaker 6: avenue for relief.
Speaker 5: And so again I hate to keep going back to it.
Speaker 5: I would start with my dex and.
Speaker 6: Bylaws and have that reviewed by a good real estate
Speaker 6: attorney as to exactly what liability they may have to her,
Speaker 6: because there is a common you know, area element to
Speaker 6: this problem here in that the internal piping and stuff.
Speaker 5: Is this a condo or a town home. It's a
Speaker 5: condo condo, okay.
Speaker 6: So the essence of a condo is that you know,
Speaker 6: you own the entire unit, and that would include the
Speaker 6: piping and the stuff that's internal. But so does the
Speaker 6: guy upstairs, and so that person may bear some responsibility
Speaker 6: for failing to address the issue, and the HOA itself
Speaker 6: may if they're allowing this unit to go practically into
Speaker 6: condemnation before it ends up getting remedied. So I would
Speaker 6: say a good real estate attorney would start with the
Speaker 6: decks and bylaws and see if there's a way to
Speaker 6: bring a claim against both the HOA and upstairs neighbor
Speaker 6: and sue those people and see if you can't against
Speaker 6: some relief. I don't think the avenue is properly with
Speaker 6: the insurance company. I think it's with the entity where
Speaker 6: the leak is coming from.
Speaker 9: Yeah, I agree, And you know my plan is when
Speaker 9: we're back to work on Monday, to talk to We
Speaker 9: have this great real estate where that you know Bret O'Brien, right,
Speaker 9: So I'd like to get his opinion on this on
Speaker 9: Monday morning, see if he.
Speaker 5: Has a suggestion. Keep us posted on that.
Speaker 9: Oh, it's a heartbreaking case.
Speaker 4: And I have a question.
Speaker 11: If the city says that the leak has to be plugged,
Speaker 11: can't there be an action against the HOA for not
Speaker 11: going along with.
Speaker 6: Well, that's kind of what I'm saying is a failure
Speaker 6: to follow those regulations and stuff. Where she's the actual
Speaker 6: victim of their failure to follow the rules. You wouldn't
Speaker 6: be able to do anything against the city, but they
Speaker 6: may kind of open the doors to you bring in
Speaker 6: an action against the HOA.
Speaker 9: Yeah, and even you know, immediate relief, kind of an
Speaker 9: innerim relief would be to have them pay for her apartment.
Speaker 9: I mean, she literally is out of money.
Speaker 5: Maybe so given free jobs, that's something that.
Speaker 6: You could address, and you know, some sort of litigation
Speaker 6: as if the sides start trying to work through the issues,
Speaker 6: how can I.
Speaker 11: Make them pay HOA dues if the place is happening.
Speaker 5: Yeah, that's a good question.
Speaker 9: Well, and John, and she has no more money left, right,
Speaker 9: so she can't even hire an attorney to go pursue
Speaker 9: these people. And I think and maybe that was part
Speaker 9: of their nefarious plan. Maybe they know that eventually they
Speaker 9: can wait you out, kind of like the government can
Speaker 9: out litigate anybody.
Speaker 5: That happens a lot.
Speaker 6: So Hey, we've got a number of calls back to up, Pete, Todd,
Speaker 6: Sandy Don. We're going to get to all of you guys.
Speaker 6: We are going to take a real quick break. We'll
Speaker 6: be right back and start in on our calls.
Speaker 12: Thanks, go with a sure thing Denver's best roofer Excel
Speaker 12: Roofing dot com. You don't pay a cent until you're content.
Speaker 12: Time for an insurance check up free, no obligation. In comparison,
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Speaker 12: of insurance companies find out now three all three seven
Speaker 12: seven to one.
Speaker 5: Help.
Speaker 12: You'll think you're his only customer when you choose Frank
Speaker 12: durand the real estate Man dot com to list your
Speaker 12: home with Remax Alliance three oh three nine two zero
Speaker 12: sixteen twenty two.
Speaker 6: All right, good afternoon, John Fuller. We're back live on
Speaker 6: the Troubleshooter Network. We have a pile of calls stacked
Speaker 6: up here. We're going to get going right away. Pete,
Speaker 6: you've got a question on transmissions. What's going on?
Speaker 4: Pete?
Speaker 26: You're to you.
Speaker 29: Has a have son that has a four three five
Speaker 29: I BMW and the transmission module has gone out of it,
Speaker 29: UH called BMW's down Denver. They said that that part
Speaker 29: is no longer manufactured by BMW.
Speaker 10: So correct, it's going to be absolete, way aged out.
Speaker 24: So what do you do?
Speaker 8: Just the car obsolete and the car is.
Speaker 4: Not necessarily obsolete.
Speaker 10: I mean you can try your local map or Advance
Speaker 10: or somebody like that, or get online. There are actually
Speaker 10: people who do rebuild them. Sometimes they'll rebuild yours, sometimes
Speaker 10: already have rebuilt in stock. Obviously, a BMW three twenty
Speaker 10: five I is not nearly as common as something like
Speaker 10: an F one fifty, so it's less likely they're going
Speaker 10: to have yours in stock, and you may be pulling
Speaker 10: it out, shipping it to them and having them literally
Speaker 10: rebuild that computer.
Speaker 4: And send it back to you.
Speaker 29: Well, so they said that if we got a new part.
Speaker 29: You know they make after part one after market ones,
Speaker 29: but they won't when you get a new part put
Speaker 29: in there, you have to have them reprogram it. Only
Speaker 29: BMW reprograms.
Speaker 26: They will not reprogram.
Speaker 22: Anything other than that.
Speaker 4: Well, you send out.
Speaker 10: That's why you send out your computer to a rebuilder,
Speaker 10: it's going to come back already programmed.
Speaker 26: Already programmed. Okay, yep, well that's a good thing.
Speaker 13: Yeah.
Speaker 29: So if they took one out of a junk yard
Speaker 29: and put on that car, would that work?
Speaker 13: Do you think?
Speaker 26: I mean, say, if the car was running.
Speaker 4: When you know it's a crapshoot, it's a crapshoot.
Speaker 10: You might get lucky. They do have actual different serial numbers, uh,
Speaker 10: different model numbers and different programming for four different cars
Speaker 10: sometimes even for areas. I mean, California's got very specific
Speaker 10: rules that you know, Kentucky doesn't necessarily comply with. So
Speaker 10: I mean it's a crap shoot doing that. You're you're
Speaker 10: better off pulling your computer sending it out just waiting.
Speaker 10: I mean, yeah, it sucks you want to be able
Speaker 10: to drive the car, but when it comes back, you
Speaker 10: know what what you've got and it fits your car.
Speaker 5: Right, good advice, Get Google, Google, somebody to do that.
Speaker 10: There's a there's a bunch of Yeah, there's a bunch
Speaker 10: of them out there. As far as doing one in
Speaker 10: particular for BMW, you just have to make sure that
Speaker 10: whoever you're sending it to is going to actually work
Speaker 10: on that computer.
Speaker 5: Okay, all right, great advice. Thanks for the call.
Speaker 6: Pee, appreciate it. Next, we're going to go to Todd.
Speaker 6: He's got a question about a car accident.
Speaker 5: What's going on? Todd?
Speaker 14: Hey, how are you doing? Tom?
Speaker 4: Or Tom?
Speaker 14: But John Ford?
Speaker 5: Doing good? Doing good? How can I help good here?
Speaker 14: Well, I have a friend that was in a car
Speaker 14: accident about two weeks ago, was hit by a drunk driver. Okay,
Speaker 14: and it was his the drunk driver's fault, because he
Speaker 14: was doing shots of whiskey when they pull him out
Speaker 14: of the thing up here in Greeley. My question is
Speaker 14: the friend he had to have surgery and rebuild his
Speaker 14: ankle and part of his knee, and the lawyers that
Speaker 14: he's trying to find a good lawyer, but he hasn't
Speaker 14: found one. And I said, well, I'm going to call
Speaker 14: Tom Martino because he knows everyone.
Speaker 5: I just happened to know one four years. Let me
Speaker 5: make the seat.
Speaker 11: Hey, I got I got a great lawyer for you,
Speaker 11: John John Pone.
Speaker 5: Tell me.
Speaker 6: I'm guessing there's something more challenging about the case. Did
Speaker 6: the guy have insurance or what's going on that's being problematic?
Speaker 5: Well, he has dementia? Your friend does or no?
Speaker 14: The guy that hit him?
Speaker 5: Okay?
Speaker 14: And he this is like his third d y. Okay,
Speaker 14: my question is the lawyers that he's finding it went
Speaker 14: are winning between thirty five.
Speaker 20: And forty.
Speaker 14: Compensation on what they get okay, typical injury.
Speaker 6: Yeah, I can tell you that that there's a range
Speaker 6: of fees that you find, like in any business. I
Speaker 6: do know some people that charge that much. My fees
Speaker 6: are a little bit lower than that, But I do
Speaker 6: think you see a range that's out there. You know,
Speaker 6: the important things are not so much the rate that
Speaker 6: you're being charged, but the quality of the work that's
Speaker 6: being done. And I think that you really have to
Speaker 6: choose between, you know, I think really the threshold issue
Speaker 6: is do I want a big, you know, mill type
Speaker 6: firm that has a thousand cases on it and advertises
Speaker 6: every two seconds on the TV, which you know that
Speaker 6: you're one of thousand that has to help fund that
Speaker 6: advertising budget. Or do you want to be with the
Speaker 6: firm that's on the smaller end of it that'll give
Speaker 6: you one on one service where you can actually call
Speaker 6: and talk to the attorney that you've got working on
Speaker 6: the case. And you know, to me, if it were
Speaker 6: you know, my family member or something that that to
Speaker 6: me is a no brainer question. I want to be
Speaker 6: with the firm that's going to know who I am
Speaker 6: and know why I matter to the firm.
Speaker 10: Is it also possible that they're hearing something with this
Speaker 10: case in a longer conversation than what you're getting, that
Speaker 10: they're boosting their rates to.
Speaker 5: Get I don't really know anybody that does that.
Speaker 6: I think it's kind of a threshold issue between we'll
Speaker 6: take it or we won't, depending on the facts of
Speaker 6: the case. It's not that we've raised our rates. I've
Speaker 6: personally never done that. In twenty three years or whatever
Speaker 6: of doing this, I've never once raised my rates because
Speaker 6: I perceived the complexity of the case to be greater
Speaker 6: or lower than something else. So, you know, these type
Speaker 6: cases are complex in the sense that you've got a
Speaker 6: criminal act and it sounds like you've got dementia issues
Speaker 6: on the driver, and so if there is insurance there,
Speaker 6: you know, it wouldn't surprise me at all to have
Speaker 6: an insurance company, you know, trying to get squirrely about
Speaker 6: coverage and whether it was a permissive use and whether
Speaker 6: there was a negligent entrustment of that driver. There's all
Speaker 6: these different issues that go into it that make it
Speaker 6: a little bit more challenging, but I'd be more than
Speaker 6: happy to talk through it with you in great detail.
Speaker 6: If you want to give me a call right after
Speaker 6: the show, I'd be happy to my office number three
Speaker 6: oh three five nine seven forty five hundred. My staff
Speaker 6: can can forward you directly to me, and I'd be
Speaker 6: happy to go through the details. But they are complex cases,
Speaker 6: and you know, I think that there's some great attorneys
Speaker 6: out there, but you need somebody that's going to really
Speaker 6: provide the level of service that you're.
Speaker 5: Looking for for your friend.
Speaker 14: Yeah, and yeah, I think what my main concern was,
Speaker 14: he's twenty one or twenty two, and they his carvice total.
Speaker 14: He's been off work for two weeks now, and they
Speaker 14: were like, oh, we can get you about twenty five thousand,
Speaker 14: and I was like, you're gonna be off for two
Speaker 14: months or three months and then medical after that. It
Speaker 14: says you would need more than that. Plus you, yeah,
Speaker 14: we're still paying on your car that was totaled, so
Speaker 14: so that I.
Speaker 5: Was thinking it was young.
Speaker 6: But yeah, so that brings up a great issue and
Speaker 6: not knowing the facts of the case, it may just
Speaker 6: be helpful for people to really understand and Colorado minimal
Speaker 6: limits that are required coverages are only twenty five thousand.
Speaker 6: That means to be legal on the roads, you've got
Speaker 6: to have at least twenty five thousand. And that's what
Speaker 6: you see in every like Fred Loyer contract, every bottom
Speaker 6: of the wrong insurance contract out there, no matter how
Speaker 6: high risk the driver is.
Speaker 5: That's called liability insurance. It's required.
Speaker 6: Sometimes you see liability insurance that goes up, you know,
Speaker 6: northwards of a half a million. You even see umbrellas
Speaker 6: and stuff that go a lot more.
Speaker 12: Go with a sure thing Denver's Best Roofer Excel Roofing
Speaker 12: dot com. You don't pay a cent until you're contents.
Speaker 12: Time for an insurance check up, free, no obligation comparison
Speaker 12: call Compass Insurance. Pay too much your coverage at dozens
Speaker 12: of insurance companies find out Now three oh three seven
Speaker 12: seven to one help. You'll think you're his only customer
Speaker 12: when you choose Frank durand the real estate Man dot
Speaker 12: com to list your home with Remax Alliance three oh
Speaker 12: three nine two zero sixteen twenty two.
Speaker 14: Rid of.
Speaker 1: Need so you don't have to.
Speaker 3: Run anxious as fast as we can Shooter's gonna help
Speaker 3: come man.
Speaker 23: This is the.
Speaker 9: Troubleshooter Show now Tom Martino.
Speaker 6: Good afternoon, John Fuller's I'm standing in for Tom Martino
Speaker 6: here on the Troubles Network.
Speaker 5: It is our fourth hour of the day with.
Speaker 6: The illustrious experts Jeff Fick and Kevin Colkin in here
Speaker 6: for card day. We are currently talking with Todd, whose
Speaker 6: friend got in a bad car accident with a drunk driver,
Speaker 6: and we were talking before the break about, you know,
Speaker 6: the decision of hiring an attorney and what should be important,
Speaker 6: and the comment was made that one of the attorneys said,
Speaker 6: you know, we can probably get you the twenty five thousand,
Speaker 6: and my response to that is that, you know, anybody
Speaker 6: can probably get the twenty five thousand. But the next
Speaker 6: step is how do we find secondary sources of recovery?
Speaker 6: And that's really important and there's kind of an art
Speaker 6: form to it. The things to look at number one,
Speaker 6: and not all of these apply to every case, but
Speaker 6: that's why it's so important to have somebody that does
Speaker 6: this every day. But the first line of defense is
Speaker 6: going to be our uninsured motorist policies that we have
Speaker 6: on our own auto policy. So we look to our
Speaker 6: own coverage to see if we bought uninsured motorists, which
Speaker 6: typically is bought in the same policy amount dollar amount
Speaker 6: as your liability coverage. So we would typically see that
Speaker 6: if somebody had twenty five thousand of coverage, there's another
Speaker 6: twenty five thousand of uninsured motorists coverage, and that in
Speaker 6: Colorado simply stacks right on top of what the at
Speaker 6: fault guy has.
Speaker 11: I just need to check what is underinsured the same
Speaker 11: as uninsured sure is.
Speaker 5: Yep, absolutely, so that's the same same thing. Yep, that's
Speaker 5: the same thing.
Speaker 6: The second thing to look at is whether or not
Speaker 6: we have other people in the same residents that are
Speaker 6: related to your friend that might also have insurance under
Speaker 6: a different policy. And since you mentioned that your friend
Speaker 6: is twenty one years old, that could be a really
Speaker 6: important fact. If he still lives at home, or if
Speaker 6: he has you know, unmarried but relatives that live in
Speaker 6: the same household that have a different policy, like a
Speaker 6: brother or his parents or something like that, if they
Speaker 6: have uninsured motors coverage, you can actually tap into that
Speaker 6: UM coverage and it stacks on top of what his
Speaker 6: UM coverage, which stacks on top of what the at
Speaker 6: fault driver had, and so that's called resident relative coverage.
Speaker 6: And so we can get fairly creative on how many
Speaker 6: different policies, and often the challenge is just to go
Speaker 6: on a scorched earth search to find all these policies
Speaker 6: to see what we can come up with. But then
Speaker 6: once we've stacked up all the money and we've collected
Speaker 6: from every source as much as we can possibly get,
Speaker 6: then the challenge is turning around and negotiating on the backside.
Speaker 6: So all of these medical providers that have been operating
Speaker 6: on him and his health insurance carriers and his medpay
Speaker 6: and any other source that might have paid for medical care,
Speaker 6: or any other medical provider that wasn't paid along the
Speaker 6: way by health insurance or some other source. Those people
Speaker 6: all have their hands out and they want to get paid.
Speaker 6: And so part of my job at the end of
Speaker 6: the day is to go back and negotiate and try
Speaker 6: to reduce down the amount of money that we have
Speaker 6: to pay back to those third parties or to those
Speaker 6: insurance companies if they've already paid it. And that's really
Speaker 6: where the Art Forum comes into it. And you need
Speaker 6: somebody that's creative and tenacious and is going to go
Speaker 6: after every single avenue to put money back in the
Speaker 6: pocket of your friend.
Speaker 20: There.
Speaker 6: So it's a serious case, you know, it's the ultimate
Speaker 6: insult that you can cause that much damage and have
Speaker 6: the crappiest insurance that the law allows you to have.
Speaker 6: But if the right moon and the stars lineup and
Speaker 6: we can stack a few policies up on his side
Speaker 6: and get a great result in negotiating those medical bills,
Speaker 6: we can still get a really good outcome for your friend.
Speaker 5: Does all that make sense there, Todd, Yes, thank you.
Speaker 14: So I'll have him call you.
Speaker 26: I'll give him the information in your phone number that
Speaker 26: you gave me, perfect and.
Speaker 4: Have them call you to talk to you.
Speaker 14: And yeah, do I in trust you guys down there?
Speaker 14: I want to listen to you guys.
Speaker 5: So hey, I appreciate that.
Speaker 6: I'll be happy to talk to your friend and stuff
Speaker 6: and anybody else that has questions along that. That was
Speaker 6: a lot of information, really really fast. But that's the
Speaker 6: kind of stuff that we do every day at my
Speaker 6: law firm. It's not just a matter of you know,
Speaker 6: handling a simple case and filing a claim and getting paid.
Speaker 6: These things are complicated. The rules that apply to these
Speaker 6: insurance companies and these medical providers that want to get repaid.
Speaker 6: They're very complex and they change all the time. Every
Speaker 6: single year we get little, you know, tweaks in the
Speaker 6: law that impacts who goes first and who's got priority
Speaker 6: over over the money that comes in. And if you
Speaker 6: don't have somebody on your side, I promise you that
Speaker 6: these these different entities, these hospitals, and these insurance companies
Speaker 6: will put their interest absolutely number.
Speaker 5: One and you'll end up paying the price as a result.
Speaker 5: So appreciate your call.
Speaker 6: Anybody else that has stuff along those same lines, we'd
Speaker 6: be more than happy to take your call this afternoon
Speaker 6: as well. We are going to move along here. We've
Speaker 6: got another caller, Sandy here with the real estate question. Sandy,
Speaker 6: what is going on with you?
Speaker 30: I have a question on rentals right now.
Speaker 23: They've changed all the laws in Colorado and it leans
Speaker 23: quite heavily for the tenants. And we have a rental, but.
Speaker 31: We would not like to get caught up in all
Speaker 31: the laws. Like you can have more people move in,
Speaker 31: you know, if it's just two on the leaf, you
Speaker 31: can still have more move in. With a new laws,
Speaker 31: it takes longer to a victim I just wonder if
Speaker 31: there's any way you can keep a rental in Colorado
Speaker 31: and have have.
Speaker 23: It so that the rules are not so lenient towards
Speaker 23: the tenants.
Speaker 5: Well, it's tough.
Speaker 6: I mean we're going through a phase right now where
Speaker 6: the perception is that these greedy landlords like you are
Speaker 6: out there taking advantage of people. And and I'm being facetious,
Speaker 6: of course, but the perception is that everybody that's a
Speaker 6: landlord is rich and just you know, goes back and
Speaker 6: forth between their yacht and their mansion and may drive
Speaker 6: by the rental on the way to just you know,
Speaker 6: cash checks and stuff like that. But we all know
Speaker 6: that the reality is something quite different. I really think
Speaker 6: that the key to any rental, any rental, is proper
Speaker 6: screening of your tenets. And I mean, don't just rely
Speaker 6: on your gut feeling go you know, I joke the
Speaker 6: words go proctological on the background check, but that's that's
Speaker 6: what it takes. I mean, check those references, check the
Speaker 6: employment references, check every reference you can possibly get prior
Speaker 6: to landlords, anything and everything you can do to really
Speaker 6: find out who you're dealing with. And that's going to
Speaker 6: give you that peace of mind, because the best predictor
Speaker 6: of future, you know, behavior is past behavior. And so
Speaker 6: you know, I'm I'm always one for giving people a
Speaker 6: second chance, but when it comes to putting them in
Speaker 6: your rentals, it really is something where that that is
Speaker 6: almost never a really good idea for the average rental property.
Speaker 23: Okay, what.
Speaker 5: Type of property do you have, Sandy? Okay?
Speaker 10: You know I found a good protection with a rental
Speaker 10: that I had years ago.
Speaker 23: Is uh.
Speaker 10: I actually went through the Air Force base. Oh okay,
Speaker 10: and it was military families exactly. So they were always
Speaker 10: fantastic renters. They kept the place clean. When it was
Speaker 10: a problem, you got a phone call. There's a lot
Speaker 10: more security in that. Now. The downside is in the
Speaker 10: event of a you know, they get deployed someplace or
Speaker 10: they get reassigned, you have to littlem out of their
Speaker 10: lease immediately.
Speaker 5: Yeah, that's a great point.
Speaker 6: I recall back in my little days as a lowly,
Speaker 6: little enlisted army guy, the last thing in the world
Speaker 6: you wanted to have happen with somebody called the captain
Speaker 6: and say, you know, Fuller has neglected to pay something
Speaker 6: he was responsible for.
Speaker 10: That was a bad day at.
Speaker 4: WARL Bounce a check to us in Castle Rock at
Speaker 4: a shop I had down there, right, and he worked
Speaker 4: at the Air Force base, and he was on the
Speaker 4: phone within fifteen minutes of the phone call, sir, please
Speaker 4: don't call my captain back, sir please, I'll be on
Speaker 4: my way, I mean, yeah, as fast as he could
Speaker 4: drive to make that right.
Speaker 5: Absolutely, that's a great that's a great suggestion. Are you
Speaker 5: anywhere near a military base.
Speaker 23: There, Sandy, I'm right, Noelvada.
Speaker 6: No, I'd be a reserve you close by. But yeah,
Speaker 6: what what experiences have you had before this, Sandy?
Speaker 15: Some good, some bad?
Speaker 23: Yeah, mostly Okay, nobody's ever wrapped it or anything. It's
Speaker 23: it's you know, every tenant has a different problem and
Speaker 23: you either can resolve it or they have to move.
Speaker 5: Yeah. What kind of problems have your tenants have come
Speaker 5: up with in the past.
Speaker 23: Well, one gal had a dog and she never told us,
Speaker 23: and then she was when we told her she needed
Speaker 23: to move out because we were going to remodel it.
Speaker 9: That was years ago.
Speaker 23: That's when we found out she had a dog. And
Speaker 23: then she said it was a dog she was taking
Speaker 23: care of for.
Speaker 5: Someone and service dog or you know, yeah, we.
Speaker 31: Didn't we didn't pursue it.
Speaker 30: So I'm mostly animals.
Speaker 23: The animal problems where they don't tell you they have one.
Speaker 23: We don't have too many problems with rent, and right
Speaker 23: now I think people are just looking for a place
Speaker 23: to rent. It's not going to be hard to rent it.
Speaker 23: I just want to make sure I get the right
Speaker 23: people in there that aren't going to flute in all
Speaker 23: their friends or whatever.
Speaker 6: Sandy, I really think that's the key to it all
Speaker 6: is just you know, it's just like hiring an employee
Speaker 6: or or anything else. The more you do to investigate
Speaker 6: the background and know what you're getting into with that person,
Speaker 6: the better off you're going to be. So best of
Speaker 6: luck to you, say any thanks for the call. Good
Speaker 6: luck to you, John.
Speaker 11: Do you think there's any correlation between how much you
Speaker 11: pay for rent, how much your tenants pay, and the
Speaker 11: level of confidence you have that they'll be good tenants?
Speaker 6: Well, I mean, if you want to apply every stereotype
Speaker 6: in the world to you know the economics of that,
Speaker 6: Certainly people that pay a higher rent earn more money,
Speaker 6: at least in theory. But I don't know that you
Speaker 6: can make that correlation. There's dead beats at every level.
Speaker 6: Of you know, earning and ability to pay and stuff.
Speaker 11: So I don't know, what do you guys think, Well,
Speaker 11: I'm not talking about ability to pay them, just about
Speaker 11: any destruction of the other property.
Speaker 5: I don't know, man, I've seen some things on the
Speaker 5: news where people have.
Speaker 4: Rock stars are millionaires and they trust buildings. So yeah,
Speaker 4: I mean, there's no correlation to that.
Speaker 6: They've absolutely destroyed homes that you see, you know, going
Speaker 6: on the market because it's just been completely demolished and
Speaker 6: they put you know, bombs down in the toilets and
Speaker 6: stuff like that. I mean, I don't know that there's
Speaker 6: necessarily a course.
Speaker 5: I don't think you're safe by having like a really
Speaker 5: expensive rental, right, And I don't know that you can
Speaker 5: make that make that argument.
Speaker 11: I've just thought it'd being an interesting point of discussion.
Speaker 6: Yeah, it's an interesting question there. We're going to take
Speaker 6: a break. We'll be right back.
Speaker 12: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 12: dot com. You don't pay a cent until you're content.
Speaker 12: Time for an insurance checkup free no obligation. In comparison,
Speaker 12: call Compass insurance paying too much your coverage at dozens
Speaker 12: of insurance companies find out now three oh three, seven
Speaker 12: to seven to one help. You'll think you're his only
Speaker 12: customer when you choose Frank durand the real estate man
Speaker 12: dot com to list your home with Remax Alliance three
Speaker 12: all three nine two zero sixteen twenty two.
Speaker 6: Actually a choice on a bumper music there. Good afternoon,
Speaker 6: John Fuller here for the Troubleshooter Network. We are working
Speaker 6: through all sorts of fun issues today in the studio
Speaker 6: this afternoon. We have an accomplished set of deputies. Today
Speaker 6: We've got Jeff Vick and Kevin Colchan. It is car Day.
Speaker 6: They are our resident experts on all things cars. So
Speaker 6: if you have anything you'd like to give us a
Speaker 6: call on, We've got a few open lines right now.
Speaker 6: Now would be a really good time to get in
Speaker 6: before the end of the show. I am by trade
Speaker 6: of personal injury attorney, So if you have anything that
Speaker 6: you want to talk about relating to accidents, insurance, medical claims,
Speaker 6: anything like that, feel free to give us a call.
Speaker 6: I'm always happy to fill those questions. Dimitri, you had
Speaker 6: a really good question about you know, gas and stuff
Speaker 6: a moment ago.
Speaker 5: Why don't you share that with this Oh, you know.
Speaker 9: I was just discussing the ethanol free gas that you
Speaker 9: can now buy at Maverick gas stations, and you know what,
Speaker 9: one of the things I was wondering about. The obvious
Speaker 9: benefit is I really do get a noticeably higher gas
Speaker 9: mileage because the gasoline is a higher energy content than
Speaker 9: ethanol does. Right, But am I giving up anything in
Speaker 9: terms of the detergents that I would get in a
Speaker 9: brand name gasoline.
Speaker 10: No, definitely, not intellectuality most I mean that was the
Speaker 10: gas post cars were designed to run onto Again, with
Speaker 10: the ethanol itself is highly much more corrosive, and so
Speaker 10: they've had to change a lot of the components for
Speaker 10: you know, ceiling, whether it seals them cells or gaskets
Speaker 10: in order to live up to that corrosive property.
Speaker 9: So there's no downside to me using ethanol free gas other.
Speaker 10: Than the fact that it hits your pocket book a
Speaker 10: little deeper.
Speaker 9: Yeah, I've noticed it's a lot more expensive than the
Speaker 9: improvement and gas mileage and.
Speaker 10: Justify we've talked about it. And when it comes to
Speaker 10: marine sports and power sports through the ethanol free is
Speaker 10: the choice to go to.
Speaker 9: What about you know, I've always I grew up hearing
Speaker 9: that shell gasoline is the best thing you can put
Speaker 9: in your car.
Speaker 4: That's because Shelle told you it was.
Speaker 9: Okay, they but you've heard that myth before, right is
Speaker 9: you know, I mean.
Speaker 10: It's all about detergent factors, and yes, all of them
Speaker 10: are a little bit different.
Speaker 6: So we come up with two lives today, Shell and
Speaker 6: that Toyota's never break down.
Speaker 4: No, they're gold. They're both gold.
Speaker 9: No, the lifetime you were thinking of a lifetime fluid
Speaker 9: claim that that some many manufacturers are now making.
Speaker 7: Right.
Speaker 4: Good to know.
Speaker 6: Hey, I stumbled across something on the internet earlier today
Speaker 6: when I was just bopping around, and I just wanted
Speaker 6: to kind of verify this.
Speaker 5: The top ten least reliable cars. What do you guys
Speaker 5: think tops the list according to who? Well, this is
Speaker 5: Kelly Bluebook, Okay, Range Rover, rangeover Mercedes not even on
Speaker 5: the really list. Range Rover is not in the top
Speaker 5: ten at all. A reliable, unreliable, reliable top the least
Speaker 5: unliable cars. You said unreliable, Well that's the same thing.
Speaker 5: Least reliable is unreliable.
Speaker 9: Okay, never mind, So just to summarize, you're looking at
Speaker 9: a list of the least reliable Automobiles.
Speaker 5: See ten Least Reliable Automobiles.
Speaker 9: Well, range Rover and Mercedes have got to be at
Speaker 9: the top of that list. Jaguar is probably number three,
Speaker 9: one would think, yeah, but one would be wrong. Okay,
Speaker 9: Actually Mercedes is number two.
Speaker 5: Okay.
Speaker 6: Range Rover did not even make the list. That's just surprising,
Speaker 6: I know, and neither did Jaguar. I think more because
Speaker 6: of the just the sheer number of them on the road.
Speaker 6: You know, statistically there's just more X, Y and Z
Speaker 6: vehicles than than those two. But would you would you
Speaker 6: guys agree the number? Well, I'm gonna save it for
Speaker 6: right now. Let's start at the bottom. The four point
Speaker 6: fifty hybrid. Do you guys work on hybrids some?
Speaker 4: Yeah, but there there's not very many of those on
Speaker 4: the roads. I don't know how that made the list either.
Speaker 5: Yeah, I don't. I don't think they're having.
Speaker 4: I don't think I've seen one in several years. Yeah. Yeah.
Speaker 5: What about all electric? Do you guys ever touch those?
Speaker 13: Not with us?
Speaker 4: Well, we do alignment, suspension breaks, things of that sort of.
Speaker 4: What's the work on them? Yeah?
Speaker 5: What I mean are the transmissions? There is no transmission, Well,
Speaker 5: there there is, and it's a direct drive from the
Speaker 5: orders and stuff.
Speaker 6: There's nothing that's serviceable in those. It's a complete swap out.
Speaker 6: If anything goes exactly interesting, I'll tell.
Speaker 11: You mine was ten years, one hundred thousand miles. So
Speaker 11: the warranty is pretty good on.
Speaker 5: Those, right. Interesting. You just things that make you go right, yep.
Speaker 5: Number nine Hyundai Kona full Electric once again, doc ten year,
Speaker 5: ten thousand. Oh, good to know, right, good to know
Speaker 5: if that's true. Of course I don't believe you, but
Speaker 5: that's right here on the list.
Speaker 11: Well that was from twenty one to twenty three.
Speaker 6: Really, yeah, they got it all dialed in right right
Speaker 6: before you bought the car.
Speaker 4: Or I will let you know if I have any problems,
Speaker 4: all right, the first to know that that car is
Speaker 4: on there?
Speaker 5: Yeah, all right.
Speaker 6: Number eight Lincoln Aviator. You know that may go back
Speaker 6: somewhat to the Lincoln, the transmission issues that you were
Speaker 6: talking about or something.
Speaker 4: That was just that.
Speaker 10: I mean, they are suspension alan has been a huge
Speaker 10: problem inside those.
Speaker 4: Yeah.
Speaker 5: Is it across is it just the aviator or across
Speaker 5: the whole Lincoln.
Speaker 10: It's pretty much the aviator, is it?
Speaker 9: Oh?
Speaker 4: Yeah?
Speaker 10: But I mean don't get me wrong, the like writing
Speaker 10: a couch on a cloud and right, but these are
Speaker 10: constantly in the show up we get to know somebody.
Speaker 4: The steps that go up and down brutally expensive defense
Speaker 4: and they're always broken. Good to know.
Speaker 5: I'll keep that in mind. We have a call here.
Speaker 6: We're going to keep going through the list. But Phil,
Speaker 6: you've got a question about service. What's going on?
Speaker 5: Phil?
Speaker 16: Yes, I'm non mechanic. I've got twenty sixteen hondas CRV
Speaker 16: two for sixty thousand miles service? What should I have
Speaker 16: done and not miss at all?
Speaker 11: Well?
Speaker 4: They do have a you know, there's a list and
Speaker 4: a guide that you can go with depending on the mileage,
Speaker 4: whether it's severe or non you know to go by.
Speaker 4: Have you looked that up online at all? That that's
Speaker 4: where I would start.
Speaker 10: Well, and first of all, if you're in Colorado, we're
Speaker 10: considered we're considered severe. But I mean it definitely zero
Speaker 10: A lot all of your fluids go through go through
Speaker 10: change that your aunt a freeze, change your your transmission fluid.
Speaker 10: If it's all most likely four wheel drives, So the
Speaker 10: PTU unit for the four wheel drive and the real differential.
Speaker 10: I mean, how the other well, a lot of the
Speaker 10: other stuff needs to be inspected. You know, belts and
Speaker 10: hoses and and those have a valve adjustment.
Speaker 4: That is the single biggest missing thing on Honda's So
Speaker 4: if that's required at sixty, you be sure and do it.
Speaker 16: Okay, belt adjustment, No valve adjustment, Oh, valve adjustment. How
Speaker 16: about air filters?
Speaker 4: And uh yeah, that should just be routine. You shouldn't
Speaker 4: even have to worry about mileage. Just do it on
Speaker 4: a regular schedule.
Speaker 16: Sure, Okay, you said there's a guide. I can just
Speaker 16: look it up.
Speaker 4: You can look up service intervals and then put your
Speaker 4: car in it. It'll give you a whole list of
Speaker 4: things they recommend it what mileage?
Speaker 16: Okay, that sounds great.
Speaker 5: All right, thanks thanks for calling Phil. Good luck with that.
Speaker 6: All right, we're moving on up our list here. The
Speaker 6: next one you mentioned earlier, Nissan CenTra, no dispute.
Speaker 10: Well, it's pretty much an entry level car. When it
Speaker 10: runs out, it's like a big lighter when it runs
Speaker 10: out of gas, throw it away, it away.
Speaker 5: So is it is it the drive train issues that
Speaker 5: just keep coming up on those cars?
Speaker 10: The whole thing, Yeah, the whole car is pretty much
Speaker 10: electronics are tough, tough to work on.
Speaker 4: Yeah, yeah, really hard.
Speaker 6: Where do you where do you start getting into I mean,
Speaker 6: as you go up the ladder of Nissan products, where
Speaker 6: do you kind of cross over the line to to
Speaker 6: decent quality.
Speaker 14: Or do you.
Speaker 4: Well, the transmissions they're hanging on almost every car that
Speaker 4: comes out, so, I mean that's that's the weak link.
Speaker 10: Yeah, when you start to get a little bit into
Speaker 10: their truck line. You you know, when you get into
Speaker 10: the frontiers, or at least the older frontiers that we
Speaker 10: were a typical longitudely mounted engine, those were those were good.
Speaker 10: The Titans, they're still running conventional inside those ye, so
Speaker 10: they're a pretty decent truck when as a matter of fact,
Speaker 10: we've very seldom to see a Titan.
Speaker 4: In the shop.
Speaker 5: Interesting is it is it Nissan and Honda that are
Speaker 5: contemplating a merger? Merger here now?
Speaker 4: Yeah, we're hoping the Honda overrides a lot of Nissan ideas,
Speaker 4: right yeah, right, I.
Speaker 5: Mean is that just bringing superior technology to the table.
Speaker 4: Or the two companies that are suffering, so you know,
Speaker 4: hopefully that they can take the best of all to
Speaker 4: make a supercar that'd be ideal.
Speaker 6: Does that give Honda kind of a low line economical
Speaker 6: vehicle to help kind of boost their averages or what
Speaker 6: do you think the logic behind that that marriage is.
Speaker 4: I think it's desperation because I don't see a real
Speaker 4: outside to it.
Speaker 6: Trying to maintain relevance. Yeah, exactly interesting, all right. The
Speaker 6: next one on the list, sorry to see this Ford Explorer.
Speaker 6: Now there's gazillions of those on the road, so that
Speaker 6: that could potentially sway the results here.
Speaker 5: But what are your thoughts on Explorers?
Speaker 4: Not terrible?
Speaker 5: You've got the surprise bost engine, you know.
Speaker 4: Yeah, now, but that that whole next generation of turbo
Speaker 4: hanging force owners is going to be a problem for everybody.
Speaker 4: That's not just for You're getting a motor. It's designed
Speaker 4: to do something and making it do something else by
Speaker 4: by boltons, right, you know, just adding kits on the
Speaker 4: cars and making them super fast. Yeah.
Speaker 6: So the smaller the engine and the higher the output
Speaker 6: that they they squeeze out of it, it's just exponentially increasing.
Speaker 4: And it just stresses everything, you know, So they're short
Speaker 4: term cars, I think.
Speaker 5: You know interesting, what about the trainees and stuff? Do
Speaker 5: you see the same issues?
Speaker 10: Yeah, I mean we do see them. They seem to
Speaker 10: come through in rashes. It's not like a daily or
Speaker 10: a weekly, but when we do see them, it seems like,
Speaker 10: you know, we'll see five or six this month, we'll
Speaker 10: see two or three'll dwindle down and then it disappear
Speaker 10: for a while. But that training is kind of a
Speaker 10: joint venture between four General motors. There's a bunch of
Speaker 10: differences between the sixties series and the six F series,
Speaker 10: but as a general rule, they're a pretty good little unit.
Speaker 5: Yeah, interesting.
Speaker 6: Chevy Volt. Another that's an electric car too, isn't it
Speaker 6: the volt? Okay, we've got a lot of It's gate.
Speaker 6: That's a tirey little car. Yes, tiny, yeah, yeah. All
Speaker 6: these little electric cars kind of scare me and stuff.
Speaker 6: So we're gonna get to the rest of the list.
Speaker 6: We're gonna go on a quick break. We'll be right back.
Speaker 12: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 12: dot com.
Speaker 15: You don't pay a cent until you're content.
Speaker 12: Time for an insurance checkup free no obligation comparison call
Speaker 12: Compass Insurance paying too much your coverage at dozens of
Speaker 12: insurance companies find out now three O three seven to
Speaker 12: seven to one help. You'll think you're his only customer
Speaker 12: when you choose Frank durand the real estate man dot
Speaker 12: Com to list your home with Remax Alliance three oh
Speaker 12: three nine two zero sixteen twenty two.
Speaker 5: All right, good afternoon, John Fuller here back on the
Speaker 5: Tom Martino Troubleshooter Network. We were going through a riveting
Speaker 5: list here of the ten least reliable cars, and we
Speaker 5: are trucking right through them. The last little entry was
Speaker 5: the Chevy Bolt, a fine little electric vehicle. There's a
Speaker 5: lot of electric vehicles on this.
Speaker 4: I don't know.
Speaker 6: We were talking off the air about kind of where
Speaker 6: that whole industry was going, and you guys are talking
Speaker 6: about hydrogen cars, So talk to me about that.
Speaker 10: I mean, the battery fought out, it's just a stepping
Speaker 10: stone into you know, these electric cars. You know it's
Speaker 10: going to be a hydrogen fuel source. You'll have fuel
Speaker 10: cells possibly in both ends of the cars, and they're
Speaker 10: converting that into energy, spitting water at the tailpipe right right?
Speaker 5: How many how many of those vehicles do you think
Speaker 5: are on the road right now?
Speaker 10: As as far as quantity, and I'm not sure, I mean,
Speaker 10: there's not going to be that many of them. I
Speaker 10: think right now, the only place that I know of
Speaker 10: for sure that does have any sort of source for uh,
Speaker 10: you know, reliable filling stations is in California, right so,
Speaker 10: I think there's only about four different models that are
Speaker 10: actually even driving on the road in the United States.
Speaker 10: New Zealand's a way ahead of us on that.
Speaker 6: Interesting, you know that the objections to these are always
Speaker 6: the same, you know, as technology changes. You know, you
Speaker 6: talk about these self driving cars and then you know,
Speaker 6: people in Colorado go waite and minute, what about snowy
Speaker 6: days and you know everything else, and that's not going
Speaker 6: to work for that. And then you get a report
Speaker 6: of you know, bitter cold temperatures somewhere, and you see
Speaker 6: parking lots full of electric cars at the charging stations
Speaker 6: because it's too cold to take a charge on the
Speaker 6: batteries and stuff. I mean, you know, are the same
Speaker 6: challenges there for for the hydrogen I don't I don't
Speaker 6: know anything about those engines.
Speaker 4: I do know engine It's the same electrical engines, just
Speaker 4: different fuel. So yeah, I think they're going to have
Speaker 4: the same inherent problems that they have now with temperature
Speaker 4: and variations. They do almost have to.
Speaker 5: So when you say it's the same electric engine, how
Speaker 5: is the hydrogen is.
Speaker 4: It it's converted to the electric to run the engine.
Speaker 4: It just replaces the battery. Basically interesting.
Speaker 5: Okay, so you probably would have the same challenges.
Speaker 4: And similar Yeah. If not, you know, you don't have
Speaker 4: the vaulted storage, but you have some sort of storage.
Speaker 4: Temperature is always going to be a variable inoding machine.
Speaker 5: Do you think we'll ever get away from an internally
Speaker 5: cobusted engine completely?
Speaker 12: No?
Speaker 10: Yeah, not in our left drive anyway.
Speaker 5: I mean, they've already got electric semis and stuff and
Speaker 5: self driving semis and you know, but you still got
Speaker 5: the weather issues. That's never going to be you know,
Speaker 5: you're never going to replace the.
Speaker 4: Need for reportation, and there's no field of transportation flying ships.
Speaker 6: I mean, weathers just can't get away from the idea
Speaker 6: that you can you can eliminate the need for the
Speaker 6: judgment that goes along with the live driver. You know,
Speaker 6: we can, we can program every self driving thing in
Speaker 6: the world. But when I look at crash videos and
Speaker 6: stuff and we dissect what happened in some of these accidents,
Speaker 6: it almost always comes down to driver error, and there's
Speaker 6: subtleties in judgment. You can't write a rule that's black
Speaker 6: or white. In every circumstance.
Speaker 5: You have to do this.
Speaker 6: You have to speed up, slow down, turn left, turn right,
Speaker 6: those kind of things. It inherently comes down to the
Speaker 6: driver being able to make a judgment call, and it
Speaker 6: either is the right one that eliminates the possibility of
Speaker 6: an accident or a wrong one with catastrophic results.
Speaker 10: Along that for a lot of years, was you know,
Speaker 10: when it comes to the autonomy of the vehicles, was
Speaker 10: one of the challenges they had is writing immorality clauses
Speaker 10: inside the software. Right, But now you actually have I mean,
Speaker 10: I believe it was in Las Vegas. I saw you've
Speaker 10: got a taxi company that's piloted out I think there's
Speaker 10: ten vehicles out there. There is no driver. It is
Speaker 10: summoned to you. You don't even have the ability to
Speaker 10: take over the car and the events something happens, there's
Speaker 10: not a steering will in it.
Speaker 5: Would you get in that vehicle?
Speaker 10: Not Miss Chams.
Speaker 11: I think AI is advancing so quickly that I think
Speaker 11: within ten years you will have one non human driven vehicles.
Speaker 5: I don't know. I don't think I would be too
Speaker 5: crazy about jumping in one.
Speaker 10: And it will eventually come down to a day where
Speaker 10: you don't own a car, you own a car service.
Speaker 10: So you know, the family of four with Bobby's got
Speaker 10: to go to soccer practice after school, and Dad's still
Speaker 10: at work, and Mom's got to go get the groceries,
Speaker 10: and Susie's got to get the piano class. You have
Speaker 10: to just you are literally summoned a service. A car
Speaker 10: will pick you up, it will take you to your destination,
Speaker 10: it'll drop you off, and it'll return when you have
Speaker 10: to return. The garage is going to now be used
Speaker 10: for what it's meant for storing all your junk.
Speaker 11: Oh, you mean something like Uber?
Speaker 5: Well, I mean, you know, there's a lot of people
Speaker 5: that currently don't own vehicles that live via Uber and
Speaker 5: Lyft and all that stuff, and that's you know that
Speaker 5: you've got to have a particular lifestyle to be able
Speaker 5: to do that. You can't, you know, you can't. I
Speaker 5: don't know.
Speaker 6: I think it would get incredibly expensive to do. You know,
Speaker 6: like things that we take for granted, like you're going
Speaker 6: on a hunting trip, or you're going to the mountains
Speaker 6: or for the weekend, or you want to you know,
Speaker 6: do whatever. Those kind of things are not very uber,
Speaker 6: you know.
Speaker 4: Yeah, but there's people in big cities that never driven
Speaker 4: a car.
Speaker 13: I know that.
Speaker 4: Yeah, I can't imagine it. Yeah, I can't imagine.
Speaker 11: But if you ever lived in New York City, you
Speaker 11: could easily understand why you don't need a car. And
Speaker 11: if you want to go away for the weekend, that's
Speaker 11: when you go rent a.
Speaker 5: Car to go up to the mountains. So how old
Speaker 5: were you before you started driving? I unfortunately eighteen.
Speaker 10: Here's on his way to Kitty Hawk.
Speaker 11: But you really, I mean, you really don't need a car,
Speaker 11: if you know, if you're if you're working.
Speaker 5: You know, I hear people say that you don't need
Speaker 5: a car. I need a car. Okay, I may not people.
Speaker 5: I can survive without a car, but I need a car.
Speaker 5: I I just don't understand that mentality that you know.
Speaker 6: I don't know, it's crazy. I guess, you know, to
Speaker 6: each their own. If you live in that environment and
Speaker 6: you kind of, you know, have grown up in the
Speaker 6: idea of these car services and stuff, it's it's all
Speaker 6: well and good. But for those of us that are
Speaker 6: not really of that error, we we're already in around
Speaker 6: owning our own car and and going and doing on
Speaker 6: our own and I don't know how. Maybe when we're
Speaker 6: all gone, that'll be the prevailing mentality, But for now,
Speaker 6: I'm still wanting to go out and get in my
Speaker 6: car and drive down the road when we're done here.
Speaker 6: So all right, moving up the list. Number four, we
Speaker 6: have these Chevy Overado, gmcc Era.
Speaker 10: That one really surprises me. Really. Yeah, we've got.
Speaker 6: Being a Ford guy myself, I don't find it all
Speaker 6: that hard to understand. It seems pretty straightforward here, Chevrolet.
Speaker 5: I don't know.
Speaker 6: I think part of this may be just the sheer
Speaker 6: number of vehicles on the road, and you know that
Speaker 6: that's got to play a role because some of the
Speaker 6: notoriously crappy cars out there, like range Rovers and stuff
Speaker 6: that that Doc was mentioning, are not on the list
Speaker 6: at all. So we've got a couple of callers here, Dave,
Speaker 6: you've got a question on oil.
Speaker 5: What's going on? Dave?
Speaker 2: Hey got now, guys, Hey, I got a question between
Speaker 2: Mobile I and Costco oil. I kind of looked at
Speaker 2: Bob the oil guy, and they kind of rate pretty close,
Speaker 2: but I change them oil six thousand miles religiously, So
Speaker 2: does it really make a difference as long as them
Speaker 2: kids just changing it?
Speaker 10: Well, I mean Mobile one is a little bit better.
Speaker 10: I mean Costco. A lot of Costco's brand stuff that
Speaker 10: comes with the Kirkland name or Costco name, it's not
Speaker 10: made by Costco. I mean they're they're vodka. I believe
Speaker 10: it is Gray Goose, but it's got the Kirkland name
Speaker 10: on the label. So being interesting to know who's actually,
Speaker 10: you know, producing that oil and what they're relabeling it from.
Speaker 5: And do you even know if it's the same manufacturer
Speaker 5: every time?
Speaker 4: I mean, yeah, yeah, it could be Mobile one. Yeah,
Speaker 4: he could be buying the same oil for just a
Speaker 4: different price. They're both very similar oil.
Speaker 2: Though, Okay, do you think well, I mean, the Kirkland
Speaker 2: brand is most of the time is quite a bit
Speaker 2: cheaper than the Mobile one.
Speaker 4: Yep. I don't think you go wrong with either. O.
Speaker 4: You know, as long as you're doing the intervals properly,
Speaker 4: you're not overextending and everything else, you should.
Speaker 10: Be fine and spend extra money on a good filter filter.
Speaker 6: Yeah, even you know, fresh cheap oil is still better
Speaker 6: than old and dirty good oil, right, absolutely, so, I
Speaker 6: mean it comes down to your interval. If you're gonna
Speaker 6: if you're going to really push things out to the
Speaker 6: outside edge of that envelope, you want to probably have
Speaker 6: a higher, higher.
Speaker 4: Quality or what guys swear by Royal purple. Then it's
Speaker 4: twice the price everything else, and it's it's very very
Speaker 4: good oil. But it's designed to, like you said, push
Speaker 4: limits with right.
Speaker 5: Yeah, interesting, all right, thanks Dave for the call. Appreciated. Jim,
Speaker 5: You've got a service question. How can we help you? Jim?
Speaker 19: Yeah, I've got a Toyota twenty fourteen Toyota and I'm
Speaker 19: just curious it's got any nine thousand miles on it
Speaker 19: and I got it when it had over sixty thousand miles,
Speaker 19: and I'm not sure if the training's ever been serviced.
Speaker 19: And I'm wondering if the first offer of those transmission
Speaker 19: is pretty good, and what kind of service I need
Speaker 19: to do.
Speaker 10: Well. You know, I've said up before and I just
Speaker 10: can't say it enough. You know, I recommend any transmission
Speaker 10: here out there is every three years or thirty six
Speaker 10: thousand miles, you know, just because you've gone over that,
Speaker 10: you know, I mean, depending on what you see in
Speaker 10: as far as debris and whatnot. There are times where
Speaker 10: a guy stops and says, wait a minute, there's something
Speaker 10: more going on with this. We're not going to do
Speaker 10: a service. You've got more coming down the pike. But
Speaker 10: as long as everything it looks okay when you're actually
Speaker 10: doing the service, then there's nothing wrong with doing it.
Speaker 19: Are those transmissions pretty reliable?
Speaker 10: They're decent. I mean they're kind of mid grade. I mean,
Speaker 10: toyotas you know, we joke around the toilet makes themselves
Speaker 10: look like gold. But you know they do have a
Speaker 10: lower failure rate than the average.
Speaker 4: Which Toyota do you have? You didn't mention the model Venza?
Speaker 19: She wrote it down. I thought you saw it there.
Speaker 19: It's a twenty fourteen Venza.
Speaker 10: Oh so, I mean it's kind of a lower level
Speaker 10: car as far as Toyota is concerned. But like any car,
Speaker 10: you know, the more you take care of it, the
Speaker 10: more you service it. Oh, you know, your maximizes eting
Speaker 10: the longevity of that vehicle.
Speaker 5: But with sixty years it hasn't been.
Speaker 10: It hasn't been DVN a lot, which isn't always good,
Speaker 10: you know, I mean, vehicles do need to be driven
Speaker 10: in order to stay healthy. Uh, you know that's not
Speaker 10: terribly unreasonable for that car.
Speaker 19: But right, okay, thank you for sure.
Speaker 6: All right, thanks Jim, appreciate the call. We got to
Speaker 6: go to another break here, guys, we'll be right back.
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Speaker 6: All right, good afternoon, John Fuller here on the Troubleshooter Network.
Speaker 6: We are getting close to wrapping up today. We've got
Speaker 6: a couple more callers here. Let's go to Sandy with
Speaker 6: a question on a catalytic converter.
Speaker 30: Sandy, Hello, I was wondering if you could tell us
Speaker 30: how you go about getting an exemption from the state
Speaker 30: on catalytic converters. We can't get ours to turn off.
Speaker 4: Get your check engine like to turn off. Yes, Well,
Speaker 4: depending on the work that you've done, there's a threshold
Speaker 4: that you have to spend, and then you make an
Speaker 4: appointment at the Admission Tech Center and they're the only
Speaker 4: ones that can give you a waiver through the Admission
Speaker 4: Tech Center.
Speaker 5: What kind of car are you dealing with, Sandy on
Speaker 5: two thousand and three Honda? Okay? And how long have
Speaker 5: you been dealing with this issue?
Speaker 8: Oh?
Speaker 30: About three years?
Speaker 21: Four years.
Speaker 30: We have a new catalytic converter on it.
Speaker 4: Too, and you're still getting a catalytic converter code or
Speaker 4: what code are you getting?
Speaker 23: Check engine light?
Speaker 30: Is all I could tell you, sir.
Speaker 10: Okay, Well, a check engine like could be related to
Speaker 10: a lot of things, a lot of different things, sir.
Speaker 10: But just because you have a check engine light on
Speaker 10: you replace the cat that doesn't mean anything.
Speaker 4: Yeah, depending on the repairs you go. Like I said,
Speaker 4: if you look at the Emission Tech Center, they're down
Speaker 4: at like Second and Bryant. It's part of the state program.
Speaker 4: You have to there's a threshold you to have receipts
Speaker 4: and everything with you. I think it's four six hundred
Speaker 4: bucks towards the repairs towards the problem. In other words,
Speaker 4: you can't do repairs that don't relate to the problem.
Speaker 4: They'll give you a waiver.
Speaker 10: Now when you replace the cat, did you use a
Speaker 10: California Colorado Compliant cat?
Speaker 30: We use the Colorado Compliant can't good good good California.
Speaker 4: Yeah, yeah, c RB. Yeah. It just depends on the code.
Speaker 4: It depends on why the light's on as to whether
Speaker 4: or not they will issue a waiver, because if the
Speaker 4: converter is not related to the check engine light, then
Speaker 4: those repairs don't go to that problem.
Speaker 26: So well, okay, but look up.
Speaker 4: The Mission Technical Center. It's part of the state program
Speaker 4: and they can help you more with that.
Speaker 10: Yeah, you'll actually end up having a face to face
Speaker 10: meeting with somebody and they inspect the vehicle and everything else,
Speaker 10: and then depending on what they see that, you know,
Speaker 10: they'll give you, you know, that next two years where
Speaker 10: the car's got to be fixed or they won't pass
Speaker 10: it again.
Speaker 4: A good outfit. It's very straightforward.
Speaker 6: Okay, thank you, Thanks Sandy, appreciate the call. Do you
Speaker 6: guys still run into a lot of emissions problems or
Speaker 6: is it really becoming less and less of a factor I.
Speaker 4: Think it's becoming more of a problem with people holding
Speaker 4: onto their cars longer now than it was before. But yeah,
Speaker 4: that's it's still an issue. Yeah, you know it was
Speaker 4: for a while with the stolen cats, but that's kind
Speaker 4: of died off because they they crossed the price of
Speaker 4: the recycling, so it's not worth stealing anymore.
Speaker 5: So who did that? How did that happen?
Speaker 4: I think the market just did it. You know, it
Speaker 4: was kind of they may have had any somebody may
Speaker 4: have had some influence on that.
Speaker 6: For the about the people that were putting like VENs
Speaker 6: and serial numbers and stuff. I mean, did anybody ever
Speaker 6: cross check that I was useless? Yeah, total waste to till.
Speaker 10: There was guys that took advantage of that and you
Speaker 10: come in for a hundred bucks, we'll put this on there.
Speaker 5: It's like, okay, I have never known a metal you know,
Speaker 5: recycler that would give to you know what about numbers
Speaker 5: on something that he's fixing to crush.
Speaker 4: Well, most of them they knew they were stolen anyway,
Speaker 4: So of course they're not legit to start with, so
Speaker 4: you can't put a legit program on top of them.
Speaker 10: It's real common for you know, some of the you know,
Speaker 10: like the Yuzu NPR cab over type trucks you see,
Speaker 10: like the one got trunk junk trucks and whatnot. They
Speaker 10: actually put these large steel cables that are or a
Speaker 10: big cage that are locked down and there just to
Speaker 10: keep you from tapturing tampering with the cats.
Speaker 4: Right, yeah, that got bad. It's it's laid off a
Speaker 4: little bit here, thanks thankfully. But you know, the state
Speaker 4: and you know, incorporating the c r B limits on
Speaker 4: everybody on the cats didn't help either, right, couldn't get
Speaker 4: them right?
Speaker 5: Yeah, is that still a problem or is it.
Speaker 4: It's loosened up. It's just a cost, ye know there
Speaker 4: three times cost got you?
Speaker 5: All right?
Speaker 6: We got to get through our list here before the
Speaker 6: day is done. Coming in third Jeep Gladiators.
Speaker 10: No surprise there, no, no none at all.
Speaker 5: I don't talk to me.
Speaker 10: Well, they've had problems with believing it or not the
Speaker 10: clutch programming on the stick shifts and the clutch itself.
Speaker 10: They've actually generated enough heat they've set vehicles on fire.
Speaker 10: They will come apart and they will, like you will
Speaker 10: have the clutch exit the case. They've been huge problems
Speaker 10: with it now, Gene or GM, excuse me, Jeep actually
Speaker 10: change the programming on it because they don't have a
Speaker 10: viable fix for it yet. So when it sense there's
Speaker 10: too much heat for the clutch, it actually powers down
Speaker 10: the enginecy you can't push through it.
Speaker 5: So that is crazy to me that they've got a
Speaker 5: program and they don't have a fix for it.
Speaker 10: Fix for it. There are aftermarket clutches that you can
Speaker 10: put in there, and those are holding up. But obviously
Speaker 10: Jeep themselves will not put those in, but they're the
Speaker 10: one liable on these. You know, I had literally had
Speaker 10: a vehicle in the shop that had twenty seven hundred
Speaker 10: miles on his on his third clutch.
Speaker 6: All right, so we're gonna we're gonna get through here.
Speaker 6: We already know about Mercedes bench at the top worst
Speaker 6: car for reliability according to Kelly Blue Book. Jeep Wrangler.
Speaker 5: Any surprise, no surprise, same problems, No, same problems. Yeah
Speaker 5: yeah cool. Hey, thank you. I appreciate all your help, everybody,
Speaker 5: save all your problems.
Speaker 11: Thank thank John for being here doing a great job.
Speaker 5: Thank you, thank you, thank you, and we really appreciate it.