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Speaker 3: coming man. This is the Troubleshooter Show.
Speaker 5: Now Tom Martino, I mean hi Tom Martino here, Welcome
Speaker 5: to the show. Three all three seven one three talk
Speaker 5: seven on three A two five five.
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Speaker 5: Three oh three eight six two five five five four.
Speaker 5: Now Today's Car Day or Esleye. People have dubbed it
Speaker 5: car Friday, so I'm not gonna fight it. If you're
Speaker 5: on welcome to Car Day. But you don't have to
Speaker 5: call with just a car problem. But if you have
Speaker 5: car problems, this is a great day to call with
Speaker 5: sales service discussions. And I have a discussion and I'll
Speaker 5: go to the phones with Thaine, who has an issue
Speaker 5: with a vehicle.
Speaker 3: And he sent some documents.
Speaker 5: Uh, Kachina, did you forward those documents to me from Thane?
Speaker 3: He said, he sent some documents.
Speaker 4: He mailed them here.
Speaker 3: I'll find out.
Speaker 5: I'll call him and see if if where they are
Speaker 5: he literally dropped Okay, good, he actually mailed them. I
Speaker 5: never even know she actually dropped them off.
Speaker 3: Oh, he dropped them off. It must be important to him.
Speaker 5: I'm gonna be talking about something we often don't talk about,
Speaker 5: and that is a new vehicle. I think the last
Speaker 5: new vehicle was Tesla, really, but I'm not sure how
Speaker 5: new it is. But it was brought up to me
Speaker 5: because there's a new dealership in Colorado Spring Now. They
Speaker 5: start from seventy five thousand dollars and they're a really
Speaker 5: hardy car or suv. They come in a pickup truck
Speaker 5: and an suv and they look like a cross section
Speaker 5: between these cars or among these cars, a g Wagon
Speaker 5: by Mercedes, a land Rover, and.
Speaker 3: The old Toyota for what do they call those?
Speaker 5: The old ones, land Cruisers, the old ones, the jeep
Speaker 5: looking ones. And I think it's a handsome, kind of
Speaker 5: weird looking vehicle, So I want.
Speaker 3: You to look. It's called anios. I don't know where
Speaker 3: they're made.
Speaker 5: In fact, if it is Chinese made, I'll never touch it.
Speaker 5: I mean, honest to god, I don't care what you say.
Speaker 5: I have never found anything made in China.
Speaker 3: That's worth it? Damn nothing.
Speaker 5: I mean I had a Chinese tractor one time that
Speaker 5: literally just worked it self apart. But anyway, where do
Speaker 5: we find out about the company.
Speaker 6: Maybe, I'm it's a it's a British company.
Speaker 3: Oh god, yeah, that's even.
Speaker 6: Some multi it's a chemical everything else they bring motor vehicle.
Speaker 3: The Brits are good for. Looks that beautiful?
Speaker 5: You know, the roles originally British and Yeahar Jaguar and they.
Speaker 3: But man, do they put together a terrible car?
Speaker 5: I don't know. So are they building in England? Jeez,
Speaker 5: I don't know.
Speaker 3: Does that is that why it has a crooked girl?
Speaker 5: Haha? Does anyone get that reference? Come on, it's an
Speaker 5: old joke about crooked tea.
Speaker 3: I never mind, forget it. Fane. What's going on in
Speaker 3: your life? Thane?
Speaker 1: Oh there?
Speaker 3: Tom? How you doing good? This must be serious. If
Speaker 3: you dropped off stuff to us, let's talk about it.
Speaker 3: Tell me.
Speaker 5: I don't have it in front of me, but I'm
Speaker 5: pretty good. I'm pretty good at picking stuff up. So
Speaker 5: let's start at the beginning.
Speaker 3: What's going on? Man?
Speaker 1: Okay? Yeah, I gave a packet to.
Speaker 5: Charge and I'm going to look at it for sure.
Speaker 5: What's going on though? Way are you complaining about the
Speaker 5: v or the sale?
Speaker 1: Uh? Complaining about the sale the processmation not given to me,
Speaker 1: and then the vehicle not being able to pass.
Speaker 3: So it's most it's both.
Speaker 1: Yeah.
Speaker 3: Is it a newer used car?
Speaker 1: It is a beautiful nineteen eighty one Ford one ten
Speaker 1: four wheel drive van that's been customized.
Speaker 5: You bought a Ford a Ford Van a nineteen did
Speaker 5: you didn't say eighty one?
Speaker 3: Did you?
Speaker 1: I said eighty one? Absolutely, it's gorgeous.
Speaker 5: Eighty one an eighty one Ford Van? Yep, eighty one
Speaker 5: ninety one. To come on, bro, why would you buy
Speaker 5: an eighty one van? I'm just curious. I'm not I'm
Speaker 5: not going to linger on this, but why.
Speaker 1: Okay, Well, I'm seventy five and I kind of grew
Speaker 1: up with vehicles of that era.
Speaker 5: Okay, got Itto said, okay, so you bought an eighty
Speaker 5: one Ford van and obviously you bought it as used
Speaker 5: I mean as excuse me as is correct. So what's
Speaker 5: the problem with it. Let's take the vehicle first.
Speaker 1: Typically, when you sell a vehicle in Colorado, you're supposed
Speaker 1: to be given a new certificate of emissions passage?
Speaker 3: Was this? Was this a licensed dealer or an individual?
Speaker 1: This is possibly definitely an individual, possibly a dealership. I'm
Speaker 1: not sure yet.
Speaker 5: Well, I don't know what that means, because if they
Speaker 5: sell a certain number of cars a year, they have
Speaker 5: to register as a dealer.
Speaker 3: I think it's four or more. But did you where'd
Speaker 3: you see the ad SID on?
Speaker 1: I think it was Classic Vans?
Speaker 3: And did you buy it from an individual?
Speaker 1: I bought it from an individual? Correct?
Speaker 5: Okay, laws are a little different with an individual and emissions. Technically,
Speaker 5: if you're selling a car, a used car into an
Speaker 5: emission's area, yeah, you have to let them know if
Speaker 5: it passes or not. You don't You're not required to
Speaker 5: have an emission sticker. You can say it's a toe
Speaker 5: away or you can tow it away to your district.
Speaker 5: If you're selling it into an emissions it's up to
Speaker 5: you to.
Speaker 3: See that as active.
Speaker 5: I do not believe an individual now a licensed dealer
Speaker 5: is different, totally different. An individual is not bound by
Speaker 5: the same restrictions. So what But but here's the deal
Speaker 5: is an eighty one Kevin? What about emissions? I mean, God,
Speaker 5: these laws change all the time.
Speaker 6: Yeah, it's the early part of the emissions.
Speaker 5: Yeah, so they had to. So what happens if it
Speaker 5: doesn't pass? And Rodney's with us too? Rodney Greer, J
Speaker 5: F R Cars and Kevin Caulkins shared an Auto.
Speaker 6: Tech same thing. It doesn't matter the year. You still
Speaker 6: have to do the repairs or spend up to whatever.
Speaker 3: The thing.
Speaker 5: When you spend up to a certain amount, then you
Speaker 5: have to apply for an exemple for waiver him So,
Speaker 5: why is it not passing emissions.
Speaker 1: Due to burnt valves in the engine. It would not
Speaker 1: pass the CEO levels required.
Speaker 6: CEO has nothing to do with burnt valves. Yeah, so
Speaker 6: CEO's carburetion typically.
Speaker 1: Yeah, so I talked it. I took it to uh.
Speaker 3: Well, I guess what we're saying.
Speaker 5: Thing is, you bought a used car as is and
Speaker 5: you're going to have to do the repairs.
Speaker 1: But in the state of Colorado. I just talked to
Speaker 1: a lady about two months ago and she said it
Speaker 1: is a required uh test by the seller to the buyer.
Speaker 1: I have to have a certificate of passage of emissions.
Speaker 3: Well I did. I did.
Speaker 5: That does ring true to me what you're saying, But
Speaker 5: I'm not sure. What I'm saying is, so, do you
Speaker 5: want to undo the deal and just get your money back?
Speaker 1: I would like to keep the van, Yeah, but you.
Speaker 3: Can't make them do the repairs thing. See you're thinking,
Speaker 3: you're thinking that because you bought it and it doesn't pass,
Speaker 3: the seller has to repair it at all costs.
Speaker 1: Well, actually, in all the ten pages of what he
Speaker 1: had done to the van, he told me that he
Speaker 1: went through the van bumper to bumper basically, and it
Speaker 1: would run from coast to coast with no profiting thing.
Speaker 3: Do you have a guarantee in writing for the vehicle?
Speaker 1: I have a bill of sale.
Speaker 3: Yes, they do a guarantee.
Speaker 1: I have no guarantee.
Speaker 3: No.
Speaker 5: Okay, here's what I'm saying. Okay, I'm not trying to
Speaker 5: argue with you. I'm trying to give you accurate information.
Speaker 5: You bought a car as is now the emissions. I
Speaker 5: got to research that because I did hear something about
Speaker 5: even a private sale, they don't have to make it pass.
Speaker 5: They don't, but they do have to. I think rescind
Speaker 5: the deal. I think we're going to look it up.
Speaker 3: But the bottom line is this that you can't make
Speaker 3: them repair it. That's the point of trying to make
Speaker 3: If you think, aha, I got the guy I bought.
Speaker 5: It, it didn't pass. He's got to make it pass. No,
Speaker 5: he doesn't. The most you're going to get the most,
Speaker 5: if you're correct, is a recension of the deal. Okay, okay, okay,
Speaker 5: good Now we got to look it up to see
Speaker 5: if in fact you can rescind the deal based on
Speaker 5: that emissions with a dealer, they can lose their license
Speaker 5: with an individual. It's always been a very sticky situation.
Speaker 5: But I'm not going to sit here and tell you
Speaker 5: they don't have to do it. I know that they
Speaker 5: don't have to do it under certain circumstances, so I
Speaker 5: need I really this comes up all the time and
Speaker 5: I end up not knowing. So Kelly, I don't know
Speaker 5: if we have someone at the air program that can
Speaker 5: come on, but it would be worse talking to someone.
Speaker 3: Wait, didn't we have someone that you use? Someone Tom
Speaker 3: I'll get has an.
Speaker 5: Angel actually that worked with the air program. So we're
Speaker 5: gonna do that. So hang on, Thane, We'll try to
Speaker 5: get you some accurate information here and then we have
Speaker 5: U Okay, so hold on, okay, three oh three, seven
Speaker 5: to one to three, talk is our number. The lines
Speaker 5: are filling out, but we're going to get through these
Speaker 5: quickly and we'll find out what happens in Colorado When
Speaker 5: you're buying a car. Do they have to know it's
Speaker 5: going into an emissions area or not? Can they sell
Speaker 5: it as a toeway? Yes they can, but if they
Speaker 5: don't do they have to make sure it passes? And
Speaker 5: how all of this we're going to find out. I'm
Speaker 5: Tom Martinez three oh three seven one three eight two
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Speaker 3: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free no obligation comparison
Speaker 5: call Compass Insurance. Pay too much your coverage at dozens
Speaker 5: of insurance companies find out now three O three seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the Real Estate Man dot
Speaker 5: com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two. Wow, this gets
Speaker 5: a little messy, but we looked up the emission stuff
Speaker 5: here in detail. Fin is correct, by the way, that
Speaker 5: when a seller sells a vehicle and it must pass
Speaker 5: an emissions test if you're in an emissions area. If
Speaker 5: he was not in an emissions area, you're out of luck,
Speaker 5: even if you're taking it into an emissions area. But
Speaker 5: if he was in an emissions area, was he in
Speaker 5: an emissions area?
Speaker 3: Vain?
Speaker 1: Go ahead, I'm sorry.
Speaker 5: Was the seller in the emissions area?
Speaker 1: I honestly don't know that.
Speaker 3: But where's the seller located? Where was the car registered
Speaker 3: in Oklahoma? Oh?
Speaker 5: This is out of state, bro. They don't have to
Speaker 5: do anything for you. This is totally different, totally it's
Speaker 5: only Colorado sellers that it covers.
Speaker 3: It can't tell out of state sellers what to do.
Speaker 1: Not according to well say you're wrong.
Speaker 3: Okay, so sorry, we disagree.
Speaker 5: According to the law, the seller has to be in
Speaker 5: an emissions area and Colorado. So how are you going
Speaker 5: to make the argument that that seller needs to provide
Speaker 5: you a passing test in Colorado? Come on, man, sofy
Speaker 5: buy that car in Florida. They have to provide me
Speaker 5: a passing emissions test because I'm in Colorado.
Speaker 1: Okay, Well, he does live in Blackhawks, Colorado.
Speaker 3: Okay, but where is the car registered?
Speaker 1: It is in the state of Oklahoma.
Speaker 3: Okay. You're saying because he had the car here and
Speaker 3: he was living here, that he should follow the state
Speaker 3: laws here when he sold it.
Speaker 1: Is that right, that's what Natalie says the state of Colorado.
Speaker 5: Yes, okay, then why don't you ask Natalie you get
Speaker 5: your money back? Because then even if here's the problem,
Speaker 5: even if it doesn't pass. First of all, I think
Speaker 5: you're one hundred percent wrong that he needed to provide
Speaker 5: you an emissions But if he did, let's say he
Speaker 5: does and he did not do it, and you bought
Speaker 5: the car, your recourse is not automatic.
Speaker 3: According to the state website.
Speaker 5: You have to take legal action, but you most likely
Speaker 5: will win for a recession of the deal or for
Speaker 5: a recession of the deal if he did not provide
Speaker 5: an emissions test.
Speaker 3: But he's going to make the argument it wasn't a
Speaker 3: Colorado car. I mean, we're going to get somebody. Okay,
Speaker 3: by the way, who is Adrian is Adrian.
Speaker 5: Your person or somebody identifies themselves as a as an
Speaker 5: emissions expert or specialist. Hold on, let's find out, Faye Fane,
Speaker 5: There's nothing would make me happier than to find a
Speaker 5: hook to help you. So let's talk to Adrian. I
Speaker 5: am I have to profess my ignorance here. I don't
Speaker 5: know crap about emissions and the technicalities selling cars. Now, Adrian,
Speaker 5: I want to what did you want to say?
Speaker 3: Are you there? Adrians?
Speaker 7: Bet you it touches.
Speaker 8: I bet you it touches your memory a little bit.
Speaker 8: Let me help you real quick by saying that I.
Speaker 3: Want to be your common man.
Speaker 8: Good, I'm an emission specialist. Good, I've been a licensed
Speaker 8: to missions.
Speaker 3: Great person.
Speaker 5: You want to be a deputy for emissions. Let's do that, pardon,
Speaker 5: you'll be our deputy for emissions.
Speaker 3: You've called me before, good, Good, Adrian, and.
Speaker 8: I've participated and helped you out as much as I could.
Speaker 5: Let me let me ask you straight, straight up question
Speaker 5: and let's just take normal stuff. So in Colorado, if
Speaker 5: I buy a car from someone in Denver, they have
Speaker 5: to assure me it passes.
Speaker 3: They have to show me a passed emissions test.
Speaker 8: Right, or they have to state on the bill of
Speaker 8: sale that it will not pass emissions.
Speaker 3: Okay, either one know the law. Either one got it.
Speaker 3: I know the law.
Speaker 8: If they say on the bill of say it does
Speaker 8: not pass emissions, you will they resolved themselves of any responsibility.
Speaker 5: Okay, right, But if if they don't, if they don't
Speaker 5: say that, they have to provide I was told a
Speaker 5: fresh emissions test that has not been used to register
Speaker 5: the car.
Speaker 3: Is that right?
Speaker 8: I'm sorry, No, that's not right either.
Speaker 3: Okay, what is right?
Speaker 8: It has to be it has to pas emissions test,
Speaker 8: but the seller does not have to provide it.
Speaker 5: Okay, Okay, Adrian, I'm taking that word. Like I said,
Speaker 5: I don't know it. I don't know anything, so it
Speaker 5: has to pass.
Speaker 8: Now take this to the bank, Tom, No.
Speaker 3: Adrian, I don't want to waste time arguing with you.
Speaker 5: You're the expert. So so now here's the deal. So fain,
Speaker 5: Let's say Thine bought the car. I don't want to
Speaker 5: get into the registration of that car right now. But
Speaker 5: if Thine bought the car from a normal seller in Colorado,
Speaker 5: and that seller said that seller did not disclaim emissions,
Speaker 5: and he bought it with a normal bill of sale
Speaker 5: and he goes and it doesn't pass emissions, then what
Speaker 5: does he do?
Speaker 8: Was that in an Oklahoma the registered vehica?
Speaker 5: No, I'm not talking about that right now. I have
Speaker 5: hundreds and hundreds of listeners that do not have cars
Speaker 5: registered in Oklahoma. I want to know when someone sells
Speaker 5: a used car in Colorado and it doesn't pass emissions,
Speaker 5: what is the recourse?
Speaker 8: There is none unless the seller's compassionate and gives him
Speaker 8: his money back, or unless you go to court.
Speaker 3: Well, then what the hell's good as the law? Adrian,
Speaker 3: you're telling me that the law says you have to do.
Speaker 3: It has to pass emissions. But if it doesn't pass emissions,
Speaker 3: I have to take the seller to court.
Speaker 8: That's exactly right, unless he's a nice guy and just
Speaker 8: gives your right.
Speaker 5: And you know what, I read the same thing and
Speaker 5: I couldn't believe it. On here it said that you
Speaker 5: have to consult with legal counsel and possibly take legal action.
Speaker 7: Exactly right, that's exactly right.
Speaker 5: But it does say it does say that you would
Speaker 5: have an affirmative act. They don't say affirmative act, affirmative defense.
Speaker 5: In other words, you would have the law on your side.
Speaker 8: Well, basically, but do you you might not have the
Speaker 8: judge on your side.
Speaker 5: Well, you would have to make the argument that this
Speaker 5: guy did not comply to Colorado emissions law and therefore
Speaker 5: you want to rescind the deal.
Speaker 3: Don't you think a judge would understand that.
Speaker 8: He might understand it a different way, Tom. Believe me,
Speaker 8: he might consider the fact that you could have had
Speaker 8: the car checked and you could have requested a missions
Speaker 8: test before the purchase.
Speaker 5: Okay, Adrian, I'm listening to you, bro. Have you heard
Speaker 5: of things like this happening?
Speaker 1: Absolutely, I've been involved.
Speaker 3: With it a couple of times.
Speaker 5: Now have you ever been involved where someone bought a
Speaker 5: car that did not pass emissions and they could not
Speaker 5: get their money back?
Speaker 8: Absolutely?
Speaker 7: Right?
Speaker 3: Okay, next question up myself. Next question?
Speaker 5: Does that only aner upon people who own a car
Speaker 5: registered in Colorado? Or can I take this Oklahoma registered
Speaker 5: car and sell it?
Speaker 3: Am I still required to make sure it passes?
Speaker 9: No?
Speaker 1: Not with the Oklahoma title?
Speaker 7: Nop.
Speaker 3: Okay.
Speaker 6: I think as as he's selling now, it's dictated by
Speaker 6: the emissions area. I don't think it's dictated by I think.
Speaker 5: It's dictated by where that car is registered, and I'll
Speaker 5: tell you why, how could you possibly make a law
Speaker 5: that would that would cover cars in all forty nine states?
Speaker 6: I agree with that, But if he comes here to
Speaker 6: sell the car.
Speaker 3: That doesn't matter. It's it's an Oklahoma car.
Speaker 5: I mean, I mean, I know what you're saying, Kevin,
Speaker 5: but but I mean it's just.
Speaker 6: Like, because there's so much like California laws. In California,
Speaker 6: you can't you can't sell a car that doesn't qualify
Speaker 6: in the emissions no matter where.
Speaker 2: It comes to get to that.
Speaker 6: Yeah, so that's where Colorado is heading.
Speaker 3: I'll bet you you're selling me.
Speaker 5: I can't sell a car from Colorado to a guy
Speaker 5: in California.
Speaker 6: As long as it passes emissions. Yeah.
Speaker 5: Oh, otherwise, what California is going to come to my
Speaker 5: state and sume me or what are they gonna do
Speaker 5: saying it's I've never heard of state laws overreaching their
Speaker 5: own boundaries.
Speaker 1: Okay.
Speaker 5: So if I don't live in California, and I live
Speaker 5: in a state, and I have a car, and I
Speaker 5: go to cars dot Com and sell it, and this
Speaker 5: guy goes to California, he buys it, he takes delivery,
Speaker 5: and he can't get emissions. You're telling me somehow Colorado
Speaker 5: California state law is gonna make me do something.
Speaker 6: No, I'm saying that if the guy brings the car
Speaker 6: to Colorado list it for sale in Colorado, he's required
Speaker 6: to take care of the emissions in Colorado. If you
Speaker 6: go to Oklahoma and buy the car and bring it here.
Speaker 5: No, Adrian, Okay, Okay, what if I ship it to
Speaker 5: him there?
Speaker 6: If the transaction takes place, where does Colorado? Yeah?
Speaker 3: I mean where does it?
Speaker 6: I don't know when I ship it.
Speaker 5: So, Adrian, you're saying, even though the guy and and
Speaker 5: Fane when you said the guy lives here, does he
Speaker 5: vacation here or is he a Colorado resident?
Speaker 1: Lives here half the time in Oklahoma and here he
Speaker 1: built the car in Golden for two years and then
Speaker 1: he wanted to sell it.
Speaker 3: Why is it registered? Why is it registered in Oklahoma? Adrian?
Speaker 3: I mean, not a Fane.
Speaker 1: I'm just finding this out now that it was in Oklahoma.
Speaker 3: That's all Now.
Speaker 5: Adrian said he's been working in this business for dozens
Speaker 5: of years and knows the law.
Speaker 3: And he says, even if even if.
Speaker 5: He had to guarantee it passes, that guarantee has no
Speaker 5: teeth whatsoever.
Speaker 3: You still have to assue him.
Speaker 1: Okay, what if I was to tell you that it
Speaker 1: was stripped of the emissions, that I didn't realize he
Speaker 1: had done that too, And there's no way to get
Speaker 1: at the Adrian.
Speaker 5: He's saying that visually it was stripped and he didn't
Speaker 5: tell Fane Fane, Why didn't you get this checked out
Speaker 5: by a shop.
Speaker 1: Because of the ten page document?
Speaker 10: Wait?
Speaker 5: Wait, wait, saying you didn't think you have a responsibility
Speaker 5: at all to check out a nineteen eighty one used
Speaker 5: van that you're buying from someone from out of state.
Speaker 1: Well, what I'm saying to you is when I looked
Speaker 1: at the vehicle, it's the video of outside saying.
Speaker 3: I get what you're saying. The guy put on a
Speaker 3: good dog and pony. Show.
Speaker 5: My question to you, why did you not get it
Speaker 5: checked out? The answer is you trusted that he did
Speaker 5: it the right way?
Speaker 3: Is that the answer correct? Okay, So Adrian, what do
Speaker 3: you think? Hold on, I got to take a break.
Speaker 3: I want to know Adrian what you think. His His
Speaker 3: recourse is.
Speaker 5: Go with a sure thing Denver's best roofer excel roofing
Speaker 5: dot Com.
Speaker 3: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free no obligation comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate man dot
Speaker 5: com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two. Hi Tom Martino
Speaker 5: here three all three seven to one three talk. Eric's
Speaker 5: got a comment on emissions. I'll take his comment and
Speaker 5: then I'll go back to our expert. Go ahead, Eric,
Speaker 5: what do you think?
Speaker 1: Hey? Tom?
Speaker 7: You know the e's been going after a lot of
Speaker 7: these Diesel tuners for removing the DEEF and the DPF system.
Speaker 3: How they've been going after him? How have they been
Speaker 3: doing it?
Speaker 7: They have shut So there was the one company and
Speaker 7: you saw that was fined several million dollars and basically
Speaker 7: put out of business for it.
Speaker 3: But what is that going to do to help this guy?
Speaker 7: But this is what needs to happen, is the EPA
Speaker 7: should be going after these people who are selling vehicles
Speaker 7: that don't pass emissions. I mean, you know, look, I
Speaker 7: agree that the emission stuff you know, causes problems with
Speaker 7: some of these vehicles, but it's there for a purpose.
Speaker 3: Well, here's what I think, you're here's what I think.
Speaker 5: Actually, I think right now, because of the cleanliness of
Speaker 5: new vehicles and the attrition of older ones, I think
Speaker 5: you take emissions on new vehicles every maybe five years,
Speaker 5: which it is now and always every five years, and
Speaker 5: then you just do away with all of the just
Speaker 5: just grandfather in all of the old pieces of crap.
Speaker 5: There aren't enough old pieces of crap to make a
Speaker 5: difference in our air.
Speaker 7: I think that depends because the new it's on new vehicles.
Speaker 5: Yeah, it depends on the numbers. It depends on the numbers.
Speaker 3: Every year the numbers of those cars go down. I mean, well,
Speaker 3: they're not making new ones, eric, every single year, more
Speaker 3: of those cars are being retired.
Speaker 2: Not necessarily.
Speaker 7: I mean, I know a lot of people driving ten
Speaker 7: to fifteen year old cars.
Speaker 5: Okay, So therefore the entire premise of older cars through
Speaker 5: attrition being retired is bunked. Because he knows plenty of
Speaker 5: people who drive old cars.
Speaker 3: Don't you understand.
Speaker 5: The entire concept is Eventually, cars are retired no matter
Speaker 5: what they are.
Speaker 3: Okay, sure you're gonna find someone driving in nineteen twenty,
Speaker 3: it doesn't matter.
Speaker 5: In general, older cars get retired. What I am saying
Speaker 5: is the number.
Speaker 3: Of older cars on the road today are less than
Speaker 3: the is less than the number of cars ten years ago,
Speaker 3: and ten years from now, the number of old cars
Speaker 3: will be less and it will continue to be that way.
Speaker 3: And when I say old cars, I'm not talking about
Speaker 3: new cars becoming old. I'm talking about old technology. Let's
Speaker 3: say cars eighty five and older. Every single year they
Speaker 3: get reduced every single year. That is no argument. Every
Speaker 3: single year they get reduced.
Speaker 5: I don't think there are enough of those cars now
Speaker 5: to make a difference, because they have cleaned up emissions
Speaker 5: so much. So what you do is you have a
Speaker 5: wider spread or a wider length of time between emissions tests,
Speaker 5: and you slap it on cars from a certain year forward,
Speaker 5: and that's it. We don't need to make life miserable
Speaker 5: for the very few people who have pieces of junk.
Speaker 3: I'm serious.
Speaker 5: It's just ridiculous, Adrian, I want to ask you something.
Speaker 3: This guy Thane. I looked at his bill of sale.
Speaker 5: It doesn't disclaim emissions, but man, it says basically, I'm
Speaker 5: giving you no guarantees.
Speaker 3: Nothing is.
Speaker 5: It's totally as is. You know, you better check out
Speaker 5: the manual. You better make sure you like the way
Speaker 5: it is. I mean, this bill of sale. I don't
Speaker 5: think he's he can make an argument that the guy
Speaker 5: removed the mission stuff and he didn't know it because
Speaker 5: this guy said it's it's the way it's sitting here,
Speaker 5: that you buy it and there's not one promise made.
Speaker 5: But do you think he has a strong case for
Speaker 5: the emission's part, the fact that this car And is
Speaker 5: it possible the car wasn't registered anywhere because if he
Speaker 5: worked on it for two years, was there an active
Speaker 5: registration Thane in let me ask you that was there
Speaker 5: an active registration in Oklahoma at the time?
Speaker 1: Do you know, honestly, you do not know that?
Speaker 5: Okay, it could be that was it was expired? Adrian,
Speaker 5: what are your thoughts on this?
Speaker 8: Well, gosh, it does it doesn't matter. First of all,
Speaker 8: the answer your question is no.
Speaker 2: No.
Speaker 8: What I answer to your last question is no.
Speaker 3: What was that question? I'm sorry, beasy Okay, okay.
Speaker 8: Remember yeah, Okay, it's not going to be easier. I
Speaker 8: can just tell you about the emissions part of it
Speaker 8: that I'm absolutely sure of, and real quick, I'd like
Speaker 8: to say, it doesn't matter with the Oklahoma title, whether
Speaker 8: it's got visual removement of components or whether it's a
Speaker 8: tailpipe emissions. By golly, let me tell you something. It
Speaker 8: doesn't matter. It's an Oklahoma vehicle.
Speaker 5: S O l Okay, Adrian, I'm going to take you
Speaker 5: at your knowledge.
Speaker 3: And and Thane, I don't think you have a prayer
Speaker 3: in my omissions. Angel has been listening just on available now.
Speaker 5: We have a guy that works at the air program
Speaker 5: with the state, Thane, and he said, you're sol.
Speaker 8: And I worked at the state with the air program
Speaker 8: and I was an instructor.
Speaker 5: And I'm saying, I know, Adrian, we believe you, but
Speaker 5: I'm saying we have confirmation of that.
Speaker 1: I don't doubt that. Tom.
Speaker 3: When I take what I have, Thane.
Speaker 10: It's Tom.
Speaker 1: What I can tell you is I've been talking to Natalie.
Speaker 5: Well, Natalie doesn't know more than these combined people.
Speaker 3: Come on. I mean, fine, so you found Okay, you
Speaker 3: found one person at the air program, get her to
Speaker 3: go to court with you and sue the guy, What
Speaker 3: can I do for you?
Speaker 11: Bro?
Speaker 3: You're wrong, You're absolutely wrong.
Speaker 5: I'm not going to agree with you because you talk
Speaker 5: to someone named Natalie.
Speaker 3: Okay. I'm not going to agree with the state of
Speaker 3: Why don't you why don't you get Natalie's last name? Okay?
Speaker 5: And then you're gonna make her enforce a law that
Speaker 5: doesn't exist. We have a guy that works there right
Speaker 5: now in a high up position, and we have Adrian
Speaker 5: who taught for the program. You think both of those
Speaker 5: are wrong, But a woman named Natalie that you got
Speaker 5: on the phone is the one that's right? Is that
Speaker 5: your position? Tell that to the judge. I'd like to
Speaker 5: help you, Thane. But but listen, I listen. I have
Speaker 5: talked to so many people like you. Go ahead, thing.
Speaker 5: And by the way, Fane is going to right to
Speaker 5: me later or call saying I disrespected him and I
Speaker 5: did not give.
Speaker 3: Him a chance. And here's the point.
Speaker 5: You're wrong, Thane, And sometimes old farts have to know
Speaker 5: they're wrong and walk away.
Speaker 1: Okay. I had a lawyer friend of mine take a
Speaker 1: look at the ad that went with the van itself
Speaker 1: as far as the whole makeup of what he did.
Speaker 1: What he did to say, and so the lawyer basically said,
Speaker 1: this is absolutely fraudulent.
Speaker 5: Okay, that lawyer is an a hole. Okay, Fane, that
Speaker 5: lawyer knows nothing. You have him call me. He's totally wrong. Okay,
Speaker 5: that is not fraudulent, and you're not going to get
Speaker 5: your money back. So why don't you have this lawyer
Speaker 5: put his big mouth where his ass is.
Speaker 3: Why don't you have him do that?
Speaker 5: And why don't you have him sue the guy if
Speaker 5: he thinks it's fraudulent.
Speaker 3: Have him take it on contingency.
Speaker 5: I am so sick and tired of people giving opinions
Speaker 5: out their buttholes when they don't know anything. Okay, Fane,
Speaker 5: you're barking up the wrong tree. But you're gonna be
Speaker 5: like a lot of these old guys that call the show.
Speaker 5: They hate me. They're pissed off at me because I
Speaker 5: tell them the truth, and they're stubborn old goats.
Speaker 3: More coming up, Go with a.
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Speaker 3: You don't pay a cent until you're contenth.
Speaker 5: Time for an insurance check up free, no obligation. In comparison,
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Speaker 5: of insurance companies. Find out now three O three, seven
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Speaker 5: customer when you choose Frank durand the real estate man
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Speaker 5: oh three nine two zero sixteen twenty two. Hi Tom
Speaker 5: Martino here, Linda has an issue with the two thousand
Speaker 5: and eight miles to c X seven and it is
Speaker 5: a service issue.
Speaker 3: Linda, what's happening.
Speaker 4: To?
Speaker 3: Hey, it's talking to what's going on?
Speaker 9: I purchased this car on March fourth, Oh, so it's
Speaker 9: recent from Springs Automotive. I had it for I drove
Speaker 9: it up to Idaho Springs where I live, and was
Speaker 9: going back to Denver three days later.
Speaker 5: Now, was it called Springs Automotive because it's in Idaho
Speaker 5: Springs or Colorado Springs?
Speaker 9: No, there's there's it's it's based in Colorado Springs.
Speaker 3: Okay, God, they have, but they have.
Speaker 9: I bought it from the venue in on South Santa Fe.
Speaker 3: Okay, so you bought a used Okay, got it? So
Speaker 3: what's going on?
Speaker 4: Well?
Speaker 9: After I just drove it home, drove it into town twice,
Speaker 9: which is a mile and then I was going back
Speaker 9: to Denver on I seventy and suddenly black and gracemooks
Speaker 9: starts fell over.
Speaker 3: How many miles on this, Linda?
Speaker 9: Oh gosh, see.
Speaker 3: You must know if you bought it? Right?
Speaker 9: Well, I only had it for three days, so what.
Speaker 3: Matter if you had it for three minutes? I mean
Speaker 3: how many miles?
Speaker 1: Wrong?
Speaker 9: I think it was one hundred and thirty five?
Speaker 3: Uh huh? May I ask something again?
Speaker 5: People feel convicted when I ask questions, and I don't
Speaker 5: mean to.
Speaker 3: But did you have it checked out before you bought it? No? Okay,
Speaker 3: but you bought it as is I'm assuming yes, Okay,
Speaker 3: So when it blew up.
Speaker 9: The engine blew up after three days, so I had
Speaker 9: to pull over and have it towed to the mechanic
Speaker 9: on the Spring's automotive. They have a mechanic atternity.
Speaker 5: Can you I want to continue this now, Listen. There's
Speaker 5: a possibility if it blew up in three days, there
Speaker 5: was something wrong with it that they hid from you
Speaker 5: or lied about.
Speaker 3: But if they did not, if they did not hide it,
Speaker 3: if they did not lie, there's nothing you can do
Speaker 3: about it. So we'll examine that coming up.
Speaker 5: Okay, everyone, says they lied or hit it, but we'll
Speaker 5: see hold on go with a sure thing Denver's Best
Speaker 5: roofer Excel Roofing dot Com. You don't pay a cent
Speaker 5: until you're content. Time for an insurance check up free,
Speaker 5: no obligation. In comparison, call Compass Insurance paying too much
Speaker 5: your coverage at dozens of insurance companies find out now
Speaker 5: three all three seven to seven to one help. You'll
Speaker 5: think you're his only customer when you choose Frank durand
Speaker 5: the real estate Man dot com to list your home
Speaker 5: with Remax Alliance three oh three nine two zero sixteen
Speaker 5: twenty two.
Speaker 3: Ripped up News need advice? Who you don't have? Come?
Speaker 3: Runs just as fast as we can. Shooter's gonna help
Speaker 3: coming man. This is the Troubleshooter Show. Now Tom Martino, Hey,
Speaker 3: Tom Martino. Here, This hour brought to you by eight
Speaker 3: eight eight.
Speaker 5: Heating dot Com for an honest assessment of your air
Speaker 5: conditioning system. They do HVAC, plumbing, and electrical. You can
Speaker 5: trust these guys. If you're having issues to call them,
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Speaker 5: Eight eight eight Heating dot Com three oh three seven
Speaker 5: seven zero two seven seven six. Now, before I go
Speaker 5: back to Linda on a used car, Jerry has a
Speaker 5: comment on emissions, and then Mike's got a comment to.
Speaker 3: Jerry, what is your comment.
Speaker 5: We we we had quite a discussion on emissions, and
Speaker 5: I profess my ignorance and I went by these experts
Speaker 5: we have on what sellers need to provide at the
Speaker 5: time of sale and what a buyer's recourse is if
Speaker 5: it doesn't pass. They have way more recourse of course
Speaker 5: with licensed dealers, because licensed dealers, if they don't do
Speaker 5: the right thing, lose their license, whereas an individual they
Speaker 5: don't have anything to lose. You just have to take
Speaker 5: them the court. What is your comment, Jerry.
Speaker 11: Tom, I appreciate your comments, and you are right ninety
Speaker 11: nine percent of the time on this issue about the
Speaker 11: vehicle emission is one the emissions area is based on
Speaker 11: the model years that air prollution is and you're right,
Speaker 11: as cars deteriorate year by by year by year, that
Speaker 11: information is placed into the air quality model and that's
Speaker 11: predicted over the years, So you're absolutely right. It can
Speaker 11: get five to seven years on new cars not a problem.
Speaker 11: And you also your people and the officer with you
Speaker 11: are right. If you've got to develop that's a carbon
Speaker 11: dioxide problem. Carbon oxide problem is an air fuel racial
Speaker 11: issue with carburation. I know, guys take air pumps off
Speaker 11: if they put carburetors on, you get the cars tess
Speaker 11: and put other cars back on. Airpump's been taken off.
Speaker 11: To her has been taken off. You're absolutely right on
Speaker 11: this issue. And if they're out of state and bringing
Speaker 11: the vehicle in here, is there responsibility not the person
Speaker 11: that has sold that car.
Speaker 3: Yeah, and I don't.
Speaker 5: I think the poor guy just won't listen because everyone's
Speaker 5: telling him, yeah, go after him. You know, like who
Speaker 5: this person is at the air program? He said, oh yeah,
Speaker 5: they have to provide you with this. So then you
Speaker 5: should have asked, well, what if he doesn't you know,
Speaker 5: then what does she say? Right, this woman he talked
Speaker 5: to that knows everything. He doesn't have to give your
Speaker 5: money back, he doesn't have to do anything. He'll say, hey, tough,
Speaker 5: and then you have to assume him. But then you're
Speaker 5: going to lose because it wasn't even registered in Colorado.
Speaker 5: And again, the state of Colorado can't take the arm,
Speaker 5: the long arm of the law and make it and
Speaker 5: impose it on all cars around the country.
Speaker 3: Mike, what is your comment? Go ahead, Mike, Yeah, I.
Speaker 12: As kind of a sideline. I mean, you'll see cars
Speaker 12: out of your Belgian Luke, Gray Smoke or Diesels Black Culture,
Speaker 12: Black Smoke and Gora Air program has a phone number
Speaker 12: three zero three six nine two thirty two eleven where
Speaker 12: you can report vehicles. All you have to do is
Speaker 12: write down their license plate number and hopefully, I don't know,
Speaker 12: maybe when it comes time to renewing their emissions program,
Speaker 12: they'll be sided.
Speaker 3: I didn't even know there was a number you could
Speaker 3: report people.
Speaker 10: Yeah, three zero three six ninety two thirty two eleven.
Speaker 3: I wonder if they do anything about it.
Speaker 4: Yeah, I don't know.
Speaker 12: That's the question.
Speaker 1: That's the big question.
Speaker 10: Okay, I do it all the time.
Speaker 3: Thank you. What do you think happens? Kevin?
Speaker 6: I think and make it follow up, you know with it.
Speaker 6: I don't know exactly how, but you know they have
Speaker 6: technology they can test every car driving by on every
Speaker 6: street if they wanted to and have the drive by. Yeah,
Speaker 6: they could just pick off the ones that are the offenders.
Speaker 3: Again, there aren't enough offenders.
Speaker 5: Right now, I agree, but they aren't There aren't enough offenders.
Speaker 5: The reason the air is getting better is because of
Speaker 5: newer cars, not because of the air program. The air
Speaker 5: program does very little. Right now, Linda, back to you
Speaker 5: on this two thousand and eight Mazda c X seven.
Speaker 5: You bought the engine blew three days later, and I
Speaker 5: know three days is a big deal. I'd be pissed
Speaker 5: off to but I'd be more pissed off at myself
Speaker 5: for not getting it checked out.
Speaker 3: However, if it's just what's that.
Speaker 9: I should I am?
Speaker 5: And if it was just three days, though, you gotta
Speaker 5: beg the question if it happened in three days, was
Speaker 5: there something that they were covering up? Now, while you
Speaker 5: buy a car as is, a car as is does
Speaker 5: put the responsibility on you accept And this is really important,
Speaker 5: except when they lie to you or they cover something up,
Speaker 5: because that is fraudulent if they out and out lie
Speaker 5: to you or cover something up.
Speaker 3: So what do you use?
Speaker 11: Make both?
Speaker 9: They did both?
Speaker 3: Okay?
Speaker 5: Now, everybody, but Linda, I'm just saying this as a disclaimer.
Speaker 5: Everyone says that, but no one can prove it, so
Speaker 5: I will not no one, but very few can prove it,
Speaker 5: So I need to know about it.
Speaker 3: So tell me how they lied to you.
Speaker 9: Okay, they sold me the car. Then when I called
Speaker 9: them and told them that the engine blew up, they
Speaker 9: took responsibility.
Speaker 5: No, no, no, no, you said, hold on. The lie has
Speaker 5: to come before the sale. So did they lie to
Speaker 5: you to get you to buy it?
Speaker 9: I can't verify that because they I went to the
Speaker 9: Santa Fe venue and they shipped it. They had somebody
Speaker 9: drive it up from Well.
Speaker 3: No, I'm just you said they lied to you and
Speaker 3: they covered something up.
Speaker 9: So they said that this is a great car, this
Speaker 9: is a great car.
Speaker 5: And did it say that in your contract this is
Speaker 5: a great car? Or did it say or did it
Speaker 5: say you're buying it as is? And I'm not trying
Speaker 5: to trick you, Linda, honest to God, I'm not. But
Speaker 5: I must ask these questions because I don't want I
Speaker 5: don't want you thinking oh yeah I got something here
Speaker 5: and then you don't. So did anything in the written
Speaker 5: documentation say this is a great car, because anyone can
Speaker 5: say it and they can give an opinion, and that's
Speaker 5: not fraudulent. However, if they said this is a great
Speaker 5: car because the engine was just rebuilt, that's different. Or
Speaker 5: this is a great car, because we just had it
Speaker 5: checked out and here are the compression numbers and they
Speaker 5: really didn't or something like that. So did they did
Speaker 5: they cover something up?
Speaker 2: Yes?
Speaker 3: What did they cover up? Tom?
Speaker 9: I'm trying to give you the reader's digest version.
Speaker 5: This is no I'm going to let you. I'm going
Speaker 5: to stop. You don't have to do readers Digest. What
Speaker 5: did they cover up?
Speaker 3: Tell me the whole story.
Speaker 5: What did they cover up before you bought it that
Speaker 5: you could not discover because they they covered it up?
Speaker 9: Boy, I would have to do the research on that, Tom.
Speaker 9: You know, I got this phone call so fast that
Speaker 9: I was like, I'm trying. I've kept notes on everything.
Speaker 3: Well, I'm going to be patient. Tell me anything you want, go.
Speaker 9: Ahead, Okay, So they take me. They told me to
Speaker 9: take it to their mechanic which is two blocks away
Speaker 9: from the dealership, and that they would replace that engine
Speaker 9: because it was their fault. Okay, So they ended up.
Speaker 9: I thought it was going to take like a week,
Speaker 9: and they told me the same thing, it would take
Speaker 9: ten days to two weeks. After three weeks, I'm still
Speaker 9: in Idaho Springs with no wheels. So I called the
Speaker 9: owner of the dealership, and he actually was kind enough
Speaker 9: to have a motor car brought up to me to use.
Speaker 9: They had my car for four months.
Speaker 5: You know what's good, though, Linda, What's really good is
Speaker 5: that they even took it, because now we have something
Speaker 5: to fight. I mean really, I mean they could have
Speaker 5: just said go pound salt. But they took the car
Speaker 5: even though they had it four months. That's not good.
Speaker 5: But at least now if we call them, we can
Speaker 5: say when are you going to have her car done?
Speaker 5: Not do you tank responsibility? That argument they've already taken away.
Speaker 5: So now all we have to do is say when
Speaker 5: is the car going to be done?
Speaker 3: Right? So I.
Speaker 4: Worked for the National Parks.
Speaker 9: I procured a job in North Dakota. I called Guy,
Speaker 9: the owner. His name is Guy, and I said, I
Speaker 9: have to have my car by Monday because I'm supposed
Speaker 9: to be in North Dakota to start work on Tuesday.
Speaker 9: This result like on Friday. He goes, I'll have it
Speaker 9: to you, I promise. So I drove the loaner car
Speaker 9: down there. One of the sales.
Speaker 5: Well you have to tell me is this they did
Speaker 5: not have it ready. We don't have to go through
Speaker 5: the process. Did they get it ready for you or not.
Speaker 9: They purchased a junk engine and dropped it in there.
Speaker 9: And Tom, they did not even bolt engine in.
Speaker 3: They didn't bolt it in.
Speaker 9: It was not even bolted in.
Speaker 3: And how do you know that? By the way, I mean,
Speaker 3: I'm curious.
Speaker 9: When I drove to North Dakota.
Speaker 5: You drove to North Dakota in the two thousand and
Speaker 5: eight Mazda with the replacement engine.
Speaker 3: Yes, okay.
Speaker 5: And if it wasn't bolted in, could she have driven
Speaker 5: to She couldn't have, could she?
Speaker 6: She couldn't have gotten out of the parking lot.
Speaker 5: Yeah, because if it wasn't bolted in, it wouldn't have
Speaker 5: torque on the transmission.
Speaker 3: It would have flipped all over the place. See, Linda,
Speaker 3: what you're saying doesn't make complete sense. When you said
Speaker 3: it wasn't bolted in.
Speaker 9: I have everything documented. When I got to North Dakota,
Speaker 9: I was getting like three to.
Speaker 3: Five, Linda, Linda, where's the car right now?
Speaker 9: It's in North Dakota.
Speaker 3: Oh my god.
Speaker 9: The mechanics shop.
Speaker 3: And what does that mechanic say?
Speaker 9: He put it up on the lift, took pictures. He
Speaker 9: said that.
Speaker 4: He found the bolts.
Speaker 3: Flida can you give us his number, Yes, I can.
Speaker 5: We want to call them, Linda. I want to ask
Speaker 5: you another question. Okay, did you pay for this car
Speaker 5: up front?
Speaker 1: I paid I.
Speaker 9: Wanted to improve my credits, so it was a five
Speaker 9: dollars car. I financed part of it for six months.
Speaker 9: So you're going to financed fifteen hundred dollars?
Speaker 3: Is that all you financed?
Speaker 1: Fifteen dollars?
Speaker 3: All right? So listen, have you talked to the dealer since.
Speaker 9: Oh yeah, it's been going on for six months.
Speaker 5: I just need to know the latest conversation. Please, really,
Speaker 5: we need to get to the root of this. What's
Speaker 5: the latest conversation?
Speaker 9: They keep avoiding the phone calls.
Speaker 5: All right, hold on, we're going to call for you.
Speaker 5: All right, we need to get what we need.
Speaker 9: I would like for you, Tom, because I am not
Speaker 9: a mechanic, I would like for you to call the
Speaker 9: mechanic in North Dakota. He is so appalled. He is
Speaker 9: ready to go to court with me.
Speaker 3: Go to court.
Speaker 8: Over one, over okay, over one.
Speaker 3: The engine.
Speaker 9: This is a third engine.
Speaker 3: So they replaced this engine three times for you.
Speaker 9: They replaced the engine once. Here I got it somehow
Speaker 9: to North Dakota. It blew up a mile from where
Speaker 9: I and did.
Speaker 3: They did the dealer here pay for that second replacement?
Speaker 1: No?
Speaker 9: They charged me.
Speaker 3: What do you mean they charged you? The dealer here
Speaker 3: charged you for the engine? Dealer here?
Speaker 5: How did the dealer here replace the engine when you
Speaker 5: were an hour away from your destination?
Speaker 3: No?
Speaker 9: No, no, no. The first time they replaced the engine,
Speaker 9: that told me that they would put they would because
Speaker 9: of my trouble, so they would put new tires.
Speaker 5: Linda, Linda, I'm not asking about that right now. I
Speaker 5: please just answer what I'm asking. When they replaced your
Speaker 5: first engine, did they charge you?
Speaker 9: Yes?
Speaker 5: Okay, why did you pay? If they said it was
Speaker 5: their responsibility?
Speaker 9: They told us we'll replace it, but you know you're
Speaker 9: gonna have to pay.
Speaker 5: How much did you pay for the engine replacement the
Speaker 5: first time?
Speaker 9: Forty eight hundred dollars?
Speaker 3: Oh my god.
Speaker 5: So you bought the car and three days later the
Speaker 5: engine went out and you paid another forty eight hundred
Speaker 5: to the same crooked dealer that the engine and you
Speaker 5: paid them forty eight hundred.
Speaker 3: So you're into this car now for ten grand, right correct?
Speaker 5: And then the second time, then this engine that you
Speaker 5: paid forty eight hundred for went out in Wisconsin.
Speaker 9: Yes, No, in North Dakota.
Speaker 5: In North Dakota. And then what did you do? You
Speaker 5: paid for another engine?
Speaker 3: No?
Speaker 9: I called them and they said that the engine that
Speaker 9: they put in was under warranty and they would have it.
Speaker 13: Shipped up there.
Speaker 3: Did they have it shipped up there?
Speaker 9: Yes, they said it would take a week.
Speaker 3: I don't care about any of that right now. I
Speaker 3: just need to know. Was it shipped up there? Yes? Today? Okay?
Speaker 3: Did that engine work?
Speaker 9: No?
Speaker 3: What was wrong with that engine?
Speaker 9: Well, you're I don't know the guy's name, Okay.
Speaker 3: Got it. You don't know. That's fine, but it didn't work.
Speaker 3: Did they send a third engine?
Speaker 9: That's the third engine?
Speaker 5: Okay, you mean the original engine, the second and the third.
Speaker 5: I got it now, Linda, listen, this dealer doesn't sound
Speaker 5: as crazy as a sound. They don't sound like complete ripoffs.
Speaker 5: If they're sending you a replacement engine, no, I get you.
Speaker 5: It may not be a good engine. We got to
Speaker 5: get to the bottom of this, Kachina.
Speaker 3: Let's get this mechanic on the show.
Speaker 5: Okay, go with a sure thing Denver's best roofer Excel
Speaker 5: roofing dot com. You don't pay a cent until you're
Speaker 5: time for an insurance check up free no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three all three seven
Speaker 5: seven one help. You'll think you're his only customer when
Speaker 5: you choose Frank durand the real estate man dot com
Speaker 5: to list your home with Remax Alliance three all three
Speaker 5: nine two zero sixteen twenty two. Hi Tom Martino here
Speaker 5: three O three seven to one three talk three oh
Speaker 5: three seven one three eight two five five. Welcome to
Speaker 5: the show. We are going to talk to uh this mechanic.
Speaker 3: Do we have the mechanic in.
Speaker 2: No?
Speaker 5: Uh, Linda, We're going to try to get your mechanic
Speaker 5: on to talk about this, but right now.
Speaker 3: We don't have them, and we can.
Speaker 6: The dealership give her a warranty since she paid the engine.
Speaker 5: Linda, you do understand what I'm saying about and you
Speaker 5: have a warn chee. Yeah, you know on the surface
Speaker 5: here the fact see when you there are several things
Speaker 5: wrong with the story and it doesn't matter, but I
Speaker 5: want to set things straight here. So they did not
Speaker 5: take responsibility three days after you said they took responsibility
Speaker 5: and said it was their fault. Well, of course they didn't.
Speaker 5: They charged you for the engine. Yeah, well, Linda, what
Speaker 5: did you.
Speaker 3: Mean they took responsibility? What does that mean? It told me.
Speaker 9: They told me, you know, bring it in, we'll put
Speaker 9: it in a new engine.
Speaker 5: Well, anybody will say that if you pay us forty
Speaker 5: eight hundred dollars, that's not a gesture of goodwill.
Speaker 3: Any You could have had that done anywhere.
Speaker 14: Right, Okay, So I do have an update on mechanic,
Speaker 14: you do, Okay, what about it? Okay? So I did call.
Speaker 14: I love to message. Yeah, and that's it.
Speaker 3: So he was straight to voicemail.
Speaker 9: Okay, they called me. Let me see, I can give
Speaker 9: you this.
Speaker 5: I want to call the dealer. I want to call
Speaker 5: the dealer. You're speaking.
Speaker 3: Can we have the dealer? Try to get him on
Speaker 3: the air. I loved a message, the dealer, not the mechanic,
Speaker 3: the dealer. Who'd you call the dealer or the mechanic.
Speaker 3: I called the mechanic. Okay, good? Where the car is?
Speaker 3: Right now? Good? Right? Perfect? Now, let's call where she
Speaker 3: bought it, Kelly.
Speaker 5: Let's call like that whoever she's dealing with over there,
Speaker 5: and see if they'll come on the air to discuss this,
Speaker 5: because here's what happened. Your engine went out in three days.
Speaker 5: What I would have liked to have known is why it.
Speaker 3: Went out in three days?
Speaker 5: And was it just luck of the draw which would
Speaker 5: have been screwed because it was as is, or was
Speaker 5: it because they they hid something or lied to you. Well,
Speaker 5: apparently it wasn't, because we can't prove it. So then
Speaker 5: you paid forty eight hundred for a replacement engine, and
Speaker 5: you deserve for forty eight hundred a decent replacement engine
Speaker 5: with a decent warranty. It actually strengthens your case because
Speaker 5: had they done it out of so called responsibility or obligation,
Speaker 5: they would have said, look, we didn't have to do
Speaker 5: it to begin with.
Speaker 3: We did it out of the goodness of our heart.
Speaker 3: We can't help it, blah blah blah. But they didn't.
Speaker 5: You actually paid for this, so you actually have a
Speaker 5: stronger case right now. You paid for a replacement engine
Speaker 5: that was a piece of junk, and then they sent
Speaker 5: you a second replacement engine, also a piece of junk.
Speaker 5: All right, So now it's in North Dakota at a
Speaker 5: mechanic shop with the second piece of junk.
Speaker 3: You're calling it the third engine.
Speaker 5: Yes, but the second replacement engine, it's sitting there and
Speaker 5: it doesn't run correct. What does your mechanics say is
Speaker 5: wrong with this current engine?
Speaker 9: The mechanic put the car up on the lift with
Speaker 9: the second engine.
Speaker 5: All of that we know he would have to put
Speaker 5: up on Look. I just need to know what did
Speaker 5: he find wrong with it? Not the process? What did
Speaker 5: he find wrong with it?
Speaker 9: Okay, the wires were not connected. The valve cover was broken.
Speaker 9: He has a photo of that.
Speaker 3: But that's minor. Two minor things. What else? Anything major?
Speaker 9: The intercore was broken and he has a.
Speaker 1: Picture of that.
Speaker 3: The intercore. What does that mean?
Speaker 6: In a cooler?
Speaker 9: I'm not a mechanic, Tomco intercooler for the turbo okay, intercooler.
Speaker 6: But didn't the second engine get replaced in North Dakota?
Speaker 5: Who replaced? Who put in the second replacement engine?
Speaker 9: It's not in there yet.
Speaker 3: Oh he inspected it before putting it in.
Speaker 9: No, no, no, no, the second Okay, the second engine, Yes,
Speaker 9: he put on the lift, took pictures. He's been talking
Speaker 9: with got it.
Speaker 5: He did not install the second engine. That would be
Speaker 5: the answer I want.
Speaker 3: Is that right? He did not install the second engine.
Speaker 9: Yeah, he's getting ready to do that now.
Speaker 3: But that's where he found all of these discrepancies.
Speaker 9: Right, the second engine needs so many parts.
Speaker 6: Got it?
Speaker 3: I get it. I get it. Yeah, So it's nice.
Speaker 3: So will they send did they indicate thousand dollars? Did they?
Speaker 8: What's that to put this new en?
Speaker 3: Right?
Speaker 9: The third engine in is four thousand dollars?
Speaker 3: Wait in labor, Yes, the guy in the parts.
Speaker 5: The guy in North Dakota says, to fix that engine
Speaker 5: and install it will be four grand.
Speaker 9: Yes, because it needs new parts.
Speaker 3: I get it. But you're not going to do that right.
Speaker 9: No, he has been. He has been trying to call
Speaker 9: converse with the dealership.
Speaker 5: I get it, Okay, I get you, Linda, Okay, thank you.
Speaker 5: Now listen, somehow, some way we probably need to get
Speaker 5: that car back here and then work with Springs to
Speaker 5: get it fixed.
Speaker 3: The Springs automotive.
Speaker 5: I mean, seriously, if you paid forty eight let's forget
Speaker 5: about the as is and all of that. You paid
Speaker 5: forty eight hundred dollars to replace the engine in a car.
Speaker 5: By the way, you should not have paid that. You
Speaker 5: paid more than.
Speaker 3: The car was worth to get that new engine.
Speaker 5: I wish you would have called us right away, although
Speaker 5: I'm not sure we could have done anything for you
Speaker 5: if you bought it as is. The whole problem was
Speaker 5: we never We don't know what happened to.
Speaker 3: It to begin with.
Speaker 5: It's Linda, this is such an unfortunate situation for you,
Speaker 5: It really is, and I feel for you, but we
Speaker 5: got we got to try.
Speaker 3: To bail out as much as we can.
Speaker 5: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 5: dot com.
Speaker 3: You don't pay a cent until you're content of it.
Speaker 5: Time for an insurance check up free no obligation comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out Now three oh three seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two. Hey Tom Martino
Speaker 5: here three oh three seven one three talk three oh
Speaker 5: three seven one three eight two five five. So guys,
Speaker 5: let's talk about this. Checking out cars before you buy.
Speaker 3: I think that this is one of the most common
Speaker 3: problems we have.
Speaker 5: People buy a car as is. Now, this is what
Speaker 5: I have to emphasize. And by the way, we're taking
Speaker 5: your calls at three oh three seven one three talk
Speaker 5: three oh three seven one three, two, five to five.
Speaker 3: Okay.
Speaker 5: So when it comes to used cars, I don't care
Speaker 5: who you buy them from. I don't care who. It
Speaker 5: doesn't matter. No one will be offended. We have Rodney
Speaker 5: with US JFR Cars. They do use cars.
Speaker 3: They can source new cars for you as brokers, but
Speaker 3: let or as a dealer. But let's talk. Are you
Speaker 3: offended if anyone asks to have a car checked.
Speaker 15: No, I'm actually encouraged because we can fix the problem,
Speaker 15: get it settled, and you walk.
Speaker 3: Away with comfort. You don't want somebody coming back pissed off. Okay,
Speaker 3: So relationship with a broker. So when you when somebody
Speaker 3: checks out a car, how does it work? How does
Speaker 3: it work?
Speaker 5: If they want to take it to a mechanic, how
Speaker 5: does that actually work?
Speaker 15: Most a lot of times, I'll take it myself to
Speaker 15: whatever mechanic they want to send it to. I'll do
Speaker 15: I'll get them a loaner, call it a loaner, and
Speaker 15: let them take it out for a day and to
Speaker 15: let it let it.
Speaker 5: Go to the mechanics. Okay, oh that's really good. So
Speaker 5: it's like a loaner for a day, or you do it.
Speaker 5: Or how about mobile mechanics. Have you ever had no
Speaker 5: mobile mechanics? Come on and look at a car.
Speaker 15: We do have a mobile mechanic right now, So that
Speaker 15: works out great.
Speaker 5: I mean someone that works an independent that can dependent
Speaker 5: and they comic at cars for for people.
Speaker 15: Well, we don't use it in that manner, but we
Speaker 15: will have a car checked out if we if we
Speaker 15: had to, if it was if the deal was done,
Speaker 15: we'll send him out and figure out.
Speaker 5: You remember both of our mobile mechanics, not mechanics, but
Speaker 5: diagnostic services. We had Automotive MDS and then we had
Speaker 5: that was years ago, and then we had Norris what.
Speaker 3: Was it called SOS Inspections.
Speaker 5: Thank you job too, SOS Inspections. He did a great,
Speaker 5: great job. And of course you do him, Kevin how much.
Speaker 5: See that's good man.
Speaker 3: And it's bumper to bumper.
Speaker 6: We'll check them. And you know, in a case like
Speaker 6: this with the mob that Rodney, you'd probably agree. I
Speaker 6: would recommended even if it checked out, to not buy
Speaker 6: that car, right that's that's not a car I would recommend.
Speaker 3: Anybody, but even with one hundred and thirty thousand, especially
Speaker 3: because of it.
Speaker 6: Yeah, with a Turbomasta, it's just it's it's they're not
Speaker 6: good engines. It's a bomb waiting to go. Okay, not
Speaker 6: mositing in general, just that particular one in that.
Speaker 3: Turbo, that's particular engine.
Speaker 15: Yes, here's why they stopped making it.
Speaker 3: They stopped making it.
Speaker 5: So Linda, we got to figure out how to get
Speaker 5: her out of this, and we need to call that
Speaker 5: dealer to see if we can get that dealer on
Speaker 5: for sure, because I would like to know how they
Speaker 5: feel about this.
Speaker 3: So I said in the beginning of.
Speaker 5: The show, we're going to talk about something we normally
Speaker 5: don't talk about, and that's a new vehicle. You know,
Speaker 5: I said, Well, the last new vehicle I personally know,
Speaker 5: maybe I'm wrong, are the new evs, the Tesla and
Speaker 5: then the Rivian and then the there's so many of
Speaker 5: them now right right. The actually, well, I'm not telling
Speaker 5: my like the old line makers that make EV's now,
Speaker 5: but I'm talking about new companies like Rivian and Tesla,
Speaker 5: who else new companies?
Speaker 1: Right?
Speaker 5: But then this is not an EV but it's a
Speaker 5: new car, and it's really the first new.
Speaker 3: Car to come along in a long time. And in fact,
Speaker 3: i'd love to hear the history of it. I don't
Speaker 3: know the history of it.
Speaker 5: But it is called the Grenadier and it's made by Ineos.
Speaker 5: Do we know where that's out of because if it's
Speaker 5: out of you said in England.
Speaker 6: It's a conglomerate. It's a massive corporation that branched out
Speaker 6: in the cars for some reason. Yeah.
Speaker 5: See, I want to know more about the company. But
Speaker 5: the cars are not bad looking. Now they top out.
Speaker 3: I think at about eighty something fully loaded.
Speaker 14: Tom, Yes, let's go ahead and take line one.
Speaker 3: We do have. Jared is Jared the salesperson.
Speaker 14: No, Jared is the mechanic that has this car.
Speaker 5: Ared, thank you so much for coming on for for Linda. Hey, Jared, listen,
Speaker 5: when she got to you the first time and that
Speaker 5: engine did did you did you explore.
Speaker 3: The car with the first engine that that blew up?
Speaker 3: Or that was bad?
Speaker 4: No?
Speaker 2: So she got she bought it down in Colorado, right,
Speaker 2: that's right, and then yeah she went and had the
Speaker 2: engine blow up like immediately, I think like a week
Speaker 2: or two afterwards, No.
Speaker 5: That one we know, right, And then I thought they
Speaker 5: then they said they replaced it or fixed it, right.
Speaker 2: They told her that they put a new engine in.
Speaker 5: And then when she then that's the one that's the
Speaker 5: one you saw or that that failed again? Right, So
Speaker 5: what was wrong with that engine, that particular one.
Speaker 2: So she complained about uh, like some noises and whatnot.
Speaker 2: And then she heard, you know, so oil down the
Speaker 2: side of her car, and I told her, yes, an
Speaker 2: oil leak. So we'll we'll find it and we putt
Speaker 2: I think we end up putting about three quarts of
Speaker 2: winter and I think that Carlin holds all four quarts
Speaker 2: of worth. I'm not mistaken. So it was run pretty low.
Speaker 2: So that's the rods were you know, the bearings are shots.
Speaker 2: And then that's what was causing the noise, was it not?
Speaker 3: She said it wasn't bolted in.
Speaker 2: Well, yeah, there's yeah, there's yeah that we'll get to
Speaker 2: that point. But like the first thing we saw was
Speaker 2: that the valve cover was actually damaged during installation. Yeah,
Speaker 2: so part of it was broke off, and that's what
Speaker 2: was causing oil to go. Engine got it and and
Speaker 2: when I talked to this place down there and uh,
Speaker 2: they were saying, uh, they're saying about uh, sorry, I
Speaker 2: had somebody walked in my office. But you know, so
Speaker 2: they were saying that they had an oil they tried
Speaker 2: to chase down. They kind of find it. Well, we
Speaker 2: found it pretty quick and I sent them a video
Speaker 2: of it. But it's pouring out. But then yeah, later on,
Speaker 2: so we just brought it in yesterday. We finally got
Speaker 2: some parts, uh overnighted from Mazda so we can finishes
Speaker 2: up that parts were missing. Then my mechanics I owned
Speaker 2: the company, but my mechanic he was showing me took
Speaker 2: some pictures of it that there was bolts missing all
Speaker 2: the bell housing. There was missing a starter bolt and
Speaker 2: then he later found that they used that to bolt
Speaker 2: the engine to the transmission. But yeah, there's about nine
Speaker 2: major bolts holding the engine together to the transmission into
Speaker 2: the body mount and those were those were actually missing.
Speaker 3: God, so do you think they shook loose?
Speaker 2: Pretty ridiculous.
Speaker 3: Do you think they shook loose or what? Would they
Speaker 3: were never installed?
Speaker 2: No, they were not kid So he carked them. If
Speaker 2: you torqued them properly, they would have never came out.
Speaker 2: But we're trying to like, so, we don't even know
Speaker 2: who's paying for the bill yet. We just wanted to
Speaker 2: make sure we have it ready for her. So I
Speaker 2: told that my mechanics, just pull the engine, let's swap
Speaker 2: it out. Let's get it ready to when she does,
Speaker 2: get it figured out down there, we can get it
Speaker 2: back to her.
Speaker 3: Right so when they so, then they sent a repla
Speaker 3: placement for that.
Speaker 2: Right they've did the other the company that manufied that
Speaker 2: did the engine, used engine they did. They were great
Speaker 2: to work.
Speaker 5: Well, now that that replacement engine and I got to
Speaker 5: take a break soon. I'm sorry, but that replacement engine
Speaker 5: is still broke.
Speaker 3: It is not really good? Is it?
Speaker 2: The new one?
Speaker 3: Yeah?
Speaker 2: No, Actually that one looks really good. That one looks
Speaker 2: really good. Wait, so that one actually came with a turbo.
Speaker 2: It looks really Wait a minute.
Speaker 3: That engine you're talking about, that one that looks really good.
Speaker 3: That she told us that the one they sent to replace.
Speaker 3: So she had the original engine that was replaced. Then
Speaker 3: it got to you and that engine sucks. And now
Speaker 3: the new one, the one going in now looks good.
Speaker 2: Oh yeah, this one looks fantastic.
Speaker 5: All right, Then I need to know what her problem
Speaker 5: is because she said it wasn't, So hold on a
Speaker 5: sec go with a short Denver's Best roofer Excel Roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three O three seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two. Hi Tom Martino,
Speaker 5: your troubleshooter. Hey Jared, I really appreciate you being here
Speaker 5: from North Dakota mechanic who was helping Linda out. So,
Speaker 5: as I understand it, she drives in with an engine
Speaker 5: that's blowing and they replaced it. So the one they
Speaker 5: sent to replace it with is fine. I guess her
Speaker 5: problem is I don't know what it is. Actually, Linda,
Speaker 5: you told us that the second engine was bad, and
Speaker 5: he's saying it's not bad.
Speaker 9: I think we crushed.
Speaker 5: Okay, then then then if I just understood fine, let's
Speaker 5: all agree. Then the engine he has there that they
Speaker 5: supplied under warranty, he says, is fine.
Speaker 3: So they did make good on that engine. Is that right, Linda? Yes? Okay,
Speaker 3: So Jared, how much is it going to cost to
Speaker 3: install that engine? Well?
Speaker 2: Basically so. Well, there's also the other things that were
Speaker 2: damages too, that's the problem.
Speaker 3: So what other things were damaged?
Speaker 2: The inner core got damage because that used the isolator
Speaker 2: pads that come that are supposed to be with it,
Speaker 2: so they bolted it and stressed it, so then they
Speaker 2: cracked the inner core.
Speaker 6: So there is there are some there's some problems from
Speaker 6: the previous installation.
Speaker 3: Yes, oh I see.
Speaker 5: So even though this engine is fine, the stuff left
Speaker 5: behind from the old engine.
Speaker 6: Correct, is that stuff to put it? Should responsibility?
Speaker 3: Okay, I get it, Jared.
Speaker 5: But let's say if she did not have any damage
Speaker 5: and this engine, what would just the raw installation be
Speaker 5: without replacing parts?
Speaker 2: You're looking about eighteen hundred.
Speaker 3: Bucks okay, and that's fair.
Speaker 2: Yeah, and that goes by the book by the book time.
Speaker 2: And see they said that they would only pay you know,
Speaker 2: they said that it only showed eight point one hours
Speaker 2: for book time, and so they are.
Speaker 3: All to pay some of the labor.
Speaker 2: Yeah, well, no, they don't want to pay anything. I
Speaker 2: talked to them the other day. We have an emailing
Speaker 2: back and forth and I why won't they a message?
Speaker 3: Why does labor? Is labor not included in the warranty?
Speaker 2: Well, no, because they did not pay. Thats like when
Speaker 2: we purchase engines, if we don't usually purchase used engines,
Speaker 2: if the customer wants to go that way, we will pay.
Speaker 2: Usually it's like about sixty five dollars to one hundred
Speaker 2: some dollars to pay for like a two to three
Speaker 2: or extended warranty on a used engine. And that's what
Speaker 2: we would do, just to protect the customer and for
Speaker 2: something to work to a run.
Speaker 5: So right now, though, the way I'm understanding it is
Speaker 5: the labor to install that engine is not covered.
Speaker 2: No, it was, but supposedly the guy Eugene and I
Speaker 2: talked to at their shops that it was. Then they
Speaker 2: sent over the paperwork and then it said otherwise, and
Speaker 2: then we got back and forth. But that somebody else
Speaker 2: has the team out there with their team. It's it's
Speaker 2: been a nightmare to talk to multiple people. And then
Speaker 2: they ultimately said they do not want to help her.
Speaker 2: They said they're washed their hands on it.
Speaker 3: Basically, Okay, now we understand, Thank you very much for
Speaker 3: being here, Linda.
Speaker 5: We're going to have to figure this out. At least
Speaker 5: Jared cleared things up. Some of the parts were damaged
Speaker 5: from a previous installation.
Speaker 3: Hold on.
Speaker 5: Go with a sure thing Denver's Best Roofer Excel Roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up. No obligation in comparison
Speaker 5: call Compass Insurance. Pay too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two.
Speaker 3: Ripped up News. Need advice so you don't have come
Speaker 3: run in us as snass as we can. Shooter's gonna
Speaker 3: help come MANX is the Troubleshooter Show.
Speaker 5: Now, Tom Martino, Hi, Tom Martino here, Welcome to the show.
Speaker 5: Three O three seven one three talk is our number
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Speaker 5: Let alone your health now, Eric wrote to me, and
Speaker 5: I don't even do you know when someone is so
Speaker 5: stupid you don't even know where to begin, Like they're
Speaker 5: totally out of the universe of common sense and smartness
Speaker 5: that you can even it's hard to explain to them.
Speaker 3: I'm gonna explain this situation to you.
Speaker 5: I made a statement that older cars are being phased
Speaker 5: out of the marketplace, and I said specifically pre nineteen
Speaker 5: eighty five and older. I said, they're being phased out,
Speaker 5: meaning they're getting older, they're getting more and more miles
Speaker 5: on them and therefore being retired. It's called attrition. As
Speaker 5: cars get older, they get retired. And I said, more
Speaker 5: and more newer cars are on the roads, so technically
Speaker 5: you should probably do away with the air program requirements
Speaker 5: or the emissions requirements for.
Speaker 3: Those older cars.
Speaker 5: There's so few of them compared to newer cars.
Speaker 3: This moron calls, and I'm not going to call my moron.
Speaker 5: Because that's what I call my YouTube people, and he
Speaker 5: doesn't deserve that badge of honor.
Speaker 3: This jumoke calls and says, no, no, no, older cars
Speaker 3: are growing on the roads. I said, well, that's quite impossible.
Speaker 3: It's not happening. I said, the older cars are.
Speaker 5: Being phased out. He writes an article, thinking that he
Speaker 5: got me. He sends me an article from Car and Driver,
Speaker 5: thinking that it proves his point, when.
Speaker 3: Really I can't. I can't even explain how stupid he is.
Speaker 5: In fact, because he's so stupid, he won't understand how
Speaker 5: stupid he is. Because what the article and I want
Speaker 5: to know the article is saying, listen to this now,
Speaker 5: remember what I said, Older cars are being phased out
Speaker 5: pre nineteen eighty five.
Speaker 3: No newer ones are coming on.
Speaker 5: They're automatically by nature being phased out because of mileage
Speaker 5: and age. And there's no reason to cause Holy hell
Speaker 5: for people with a missions tests on those older cars,
Speaker 5: because most newer cars are better at passing emissions. So
Speaker 5: keep the emissions test every five to seven years, maybe
Speaker 5: every ten years for newer cars, and just forget those
Speaker 5: old tests to give these people a break. This guy says, oh, no, no, no, Tom,
Speaker 5: there are.
Speaker 3: Plenty of old cars. In fact, the.
Speaker 5: Number of old cars are growing. And I said, that
Speaker 5: is impossible.
Speaker 3: You retard.
Speaker 5: Okay, I shouldn't use that word, but that's what the
Speaker 5: guy is. Okay, So okay, I'm sorry.
Speaker 3: Okay, I don't mean, I don't mean anything by that.
Speaker 3: But what else? Okay, here's what he says.
Speaker 5: He sends an article from Car and Driver, and Eric,
Speaker 5: if you're listening, I'm sorry, I know you listen, but
Speaker 5: you're stupid. And here's why. The headline of this. Tell
Speaker 5: me what's wrong with this? Remember what I said? Now,
Speaker 5: remember here's what the headline says.
Speaker 3: Average age of vehicles in US continues to rise.
Speaker 5: Well, of course it does. People are keeping their cars
Speaker 5: on the road longer. Does that mean the number of
Speaker 5: cars prior to nineteen eighty five are growing?
Speaker 3: Of course not.
Speaker 5: It would be impossible. They don't make them and they
Speaker 5: get used up year by year by year. It's called attrition.
Speaker 3: Now, are there more older cars on the road than
Speaker 3: there used to be?
Speaker 6: Five would be five and ten years would be sure.
Speaker 3: Because people instead of keeping a car five years, might
Speaker 3: keep it ten, they may even keep it fifteen. But
Speaker 3: they're still newer cars. They're newer cars being kept longer,
Speaker 3: You stupid idiot. So he has the nerve to send
Speaker 3: this email and say Tom is a moron. I mean,
Speaker 3: I don't see. That's what I mean.
Speaker 5: When you have an argument with someone and they're so
Speaker 5: stupid they don't even know the argument, you can't argue.
Speaker 3: With them because you can't fight it. You can't fight stupidio.
Speaker 3: I agree, the average age of vehicles is getting is
Speaker 3: continuing to rise, but not the emissions. Not because those older,
Speaker 3: junkier cars are going away. They're not putting new ones
Speaker 3: on their road, you morone, You idiot. So people are
Speaker 3: keeping their cars longer. So if you keep a two
Speaker 3: thousand a year two thousand car for twenty years, it's
Speaker 3: still a year two thousand. It's still newer emissions, newer equipment.
Speaker 3: It's not pre nineteen eighty five. So he's trying to
Speaker 3: make the argument that older cars are somehow being resurrected
Speaker 3: and put on the roads because he knew a lot
Speaker 3: of people who drove nineteen eighty five cars. Whoa God?
Speaker 1: Eric.
Speaker 5: In fact, don't bother calling because I don't think I
Speaker 5: should waste the airtime. I think you're so stupid it
Speaker 5: may affect our FCC license.
Speaker 3: God. Oh, he did call? Go ahead, Eric, go ahead.
Speaker 7: Tom, I got a question.
Speaker 3: I want to hear more of your stupidity.
Speaker 8: Go ahead, Okay, all right, Hey Tom.
Speaker 7: Who's the mechanic that's in the studio today, Kevin Calkin? Hey,
Speaker 7: Kevin in the lat cars may in the last fifteen years?
Speaker 7: Are they failing emissions test?
Speaker 6: Not really, No, not that we've seen.
Speaker 7: So you've never serviced a car less than fifty.
Speaker 3: No, we didn't say never. He just said they're not
Speaker 3: failing more, you know, Eric, Eric, Eric, I'm honest to God,
Speaker 3: there's only a certain amount of stupid people that listen
Speaker 3: to this show. They're not going to be entertained by you.
Speaker 5: So make a point or get off the phone.
Speaker 7: What Tom, you're making the point that everything built in
Speaker 7: the last fifteen years is a perfect condition.
Speaker 5: No, I never said that. Here's what I said, listen
Speaker 5: to what I said, seriously.
Speaker 3: Eric, Eric, I did not say that everything made Eric.
Speaker 5: I'm not hanging up on you only because you're so
Speaker 5: stupid you won't realize it and you'll still be talking.
Speaker 5: So I'm going to shut up.
Speaker 3: I just hit him upon him. Here's the thing. What
Speaker 3: I said was, there are lesser cars made from nineteen
Speaker 3: eighty five and earlier than ever year, lesser, lesser, lesser,
Speaker 3: and there's no reason to any longer have emissions for them, period.
Speaker 3: That's all I said. I didn't say the newer cars.
Speaker 5: Well, I did say, and the newer cars are cleaner,
Speaker 5: and they are. So what I said was if you
Speaker 5: have tests for the newer cars only, it would be
Speaker 5: better than including the nineteen eighty fives and older.
Speaker 3: That's what I said. So you don't need to test
Speaker 3: those cars. They're going away on their own every single year.
Speaker 3: They're going away on their own. The newer cars are cleaner,
Speaker 3: they're being built cleaner. I said you should only test
Speaker 3: them every five to seven years. But the older cars
Speaker 3: are not increasing. Did you see what I said when
Speaker 3: I said he was stupid.
Speaker 5: See when someone doesn't even understand the premise, I can't.
Speaker 3: Take his call, because.
Speaker 5: When someone is on the same page and you can argue,
Speaker 5: that's different than having someone who's in another universe, a
Speaker 5: retard universe. I know I shouldn't say it. Okay, I'm
Speaker 5: only talking about him anyway. I'm not talking about developmentally
Speaker 5: I just think.
Speaker 3: You're gonna get yelled out. Okay, but there you know.
Speaker 3: I don't have a mean by my body for people.
Speaker 5: I'm not talking about people who are developmentally disabled. I'm
Speaker 5: not talking about that. I'm not talking about that at all.
Speaker 5: I'm talking about people that shut their minds off, they
Speaker 5: shut them off completely. So now we had another problem,
Speaker 5: and we talked about used car checkouts because Linda didn't
Speaker 5: have her car check And I'm sure she has a
Speaker 5: million excuses she bought a car, but here's the point.
Speaker 3: Here's the problem. She's gonna have that dealer. Not the dealer.
Speaker 3: The supplier of.
Speaker 5: The engine did supply a replacement engine that's in good shape.
Speaker 5: So Linda, I'm gonna make some statements here and I
Speaker 5: want you to follow me.
Speaker 3: I'm not trying to belittle your problem. You do have
Speaker 3: a problem.
Speaker 5: The engine they sent, Thank goodness, the engine supplier sent.
Speaker 5: What your mechanic in North Dakota said was a pretty
Speaker 5: good replacement engine.
Speaker 3: Okay, correct, that's good news.
Speaker 5: The bad news is is that the previous installation of
Speaker 5: that other engine, they they hurt some stuff in your
Speaker 5: car that need that needs to be fixed. And I
Speaker 5: think that dealer or whoever did that previous installation should
Speaker 5: fix those things or should pay for them.
Speaker 3: But I don't think they're going to easily.
Speaker 5: You may have to go to small claims cart now
Speaker 5: we're going to try calling them who did the installation
Speaker 5: of that previous engine?
Speaker 3: Do you know? His name was Eugene.
Speaker 9: He works for Springs Auto Hutted.
Speaker 3: Okay, so it was their shop that did it.
Speaker 9: Yeah, and he Tom May I just make the statement
Speaker 9: he put me on the road from Ido Springs to
Speaker 9: North Dakota in a freaking guath trap on wheel.
Speaker 5: Well okay, but but Linda, I get it, But what
Speaker 5: does that have to do with the problem Right now?
Speaker 9: The problem is I don't have any wheels and.
Speaker 5: No, no, but I mean, see, Linda, you made a
Speaker 5: statement about he puts you on a death trap. Yeah,
Speaker 5: he was a bad dude, Okay, but what does that
Speaker 5: have to do with what we're trying to get accomplished.
Speaker 5: Right now, we're trying to get whoever was responsible for
Speaker 5: that engine to pay for the damages when they installed it. Right, Okay,
Speaker 5: So I get you got a lot of past history
Speaker 5: of them, and you don't like him and all of that,
Speaker 5: but none of that's going to matter right now. What
Speaker 5: matters now is that the guy did a terrible installation
Speaker 5: and it ruined some parts in your engine that you
Speaker 5: could have reused.
Speaker 3: But I want want to tell you something else.
Speaker 5: No matter what, you would have had to pay eighteen
Speaker 5: hundred dollars to install that engine, no matter what, because
Speaker 5: the warranty is not covering it.
Speaker 3: Now, what I'd like.
Speaker 9: To do, Well, it's actually four thousand, tom with all
Speaker 9: the labor, I mean, eighteen hundred is the labor with
Speaker 9: all of the replacement parts.
Speaker 3: That's right, That's right, I do have. But here's what
Speaker 3: I want to do, Linda.
Speaker 5: I want to try to get I want to try
Speaker 5: to get Springs Automotive. I want to try to get
Speaker 5: them to pony up some money to help you. Not
Speaker 5: because I think it's all their fault to begin with.
Speaker 6: Well, she says she had a warranty right there, What
Speaker 6: does it say as far as label.
Speaker 4: I read this in black and white to you go ahead.
Speaker 9: It says warranty on parts and labor is one year
Speaker 9: or twelve thousand miles.
Speaker 3: Wait a minute, ever comes first?
Speaker 5: Wait a minute, that's on that used replacement engine.
Speaker 6: That's on their paperwork.
Speaker 5: What's really you have to send that to us, Hey, Kitchina,
Speaker 5: get that to us. We need to call Springs Automotive
Speaker 5: if it's time for them to come on.
Speaker 3: Did you call them? Who did you work with over there? Springs? Linda?
Speaker 9: Uh, the owner is guy and the guy is the owner? Yes,
Speaker 9: but he very I mean they don't answer.
Speaker 5: Well, they're gonna answer. They're going to answer, or we're
Speaker 5: going to inundate them. Okay, they're going to answer. So
Speaker 5: we're gonna call him right now. Hold on, hold on.
Speaker 9: What we give you two more names.
Speaker 3: To do it off the air.
Speaker 5: Do it to kitchena Kashina, get those names from her.
Speaker 5: We should call listen. They screwed her. Okay, let's just
Speaker 5: say they screwed this woman. This poor woman looks the
Speaker 5: company that supplied the engine.
Speaker 3: Their stand up there. They're supplying the second engine, but
Speaker 3: the warranty covers labor and why are they not covering
Speaker 3: labor we need, I mean, we need to call the
Speaker 3: engine company too. I guess the.
Speaker 6: Engine company has an extended warranty if you purchase it
Speaker 6: and these she said, Well, she said, she has the
Speaker 6: warranty from the installation. She paid the dealership to install
Speaker 6: the motor. They gave her a twelve twelve warranty. They
Speaker 6: have to stand behind the labor the dealership.
Speaker 5: Yes, so Linda, that okay, she's talking to Okay, let's
Speaker 5: go to Mike.
Speaker 3: Mike, you have a comment on cars. Go ahead, Mike.
Speaker 6: Oh yeah, Tom, First.
Speaker 12: I agree with you, as an average age of the
Speaker 12: fleet out there is increased.
Speaker 3: Yes, it is, it's increasing. People are keeping cars longer.
Speaker 12: And I want to give a show to my brother, Mitch.
Speaker 12: Please tell your Don McClain story.
Speaker 3: Your your brother, Mitch.
Speaker 12: Yeah, tell me tell me the Don McLam well.
Speaker 5: It's a real quick story because I'm getting well, I
Speaker 5: can't tell it now, but but it's it's on YouTube
Speaker 5: and it's on but I'll recap it in about thirty
Speaker 5: seconds when I come back.
Speaker 3: I got to take this break.
Speaker 5: Go with a sure thing, Denver's best roofer Excel Roofing
Speaker 5: dot com.
Speaker 3: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: seven one help. You'll think you're his only customer when
Speaker 5: you choose Frank Durand the real estate man dot com
Speaker 5: to list your home with Remax Alliance three oh three
Speaker 5: nine two zero sixteen twenty two. Hi Tom Martino here
Speaker 5: three oh three seven one three talks seven one three
Speaker 5: eight two five five. Let's talk to h Drew and
Speaker 5: what are we gonna do with Linda. We're gonna call
Speaker 5: the dealership, try to get him on true. Yes, haven't
Speaker 5: heard from you in a long time. Oh wow, Tom, Yeah, Drew?
Speaker 5: What's going on back east? What's happening?
Speaker 16: What's going on is I'm a seventy seven year old
Speaker 16: disabled by federal court order handicapped person from being hit
Speaker 16: by cars as a pedestrian. And in any case, I'm
Speaker 16: staying at Extended Stay America.
Speaker 3: The manager is like a visit, where's your apartment? Didn't
Speaker 3: you have an apartment?
Speaker 16: This is considered an apartment after three months. There's no sales, sacks,
Speaker 16: no nothing, okay, just rent In any case, this man
Speaker 16: refuses to give any ability accommodation. I'm seventy seven, crippled,
Speaker 16: can barely walk. My right hand and wrist is shot,
Speaker 16: and there is no handrail in the bathroom at all.
Speaker 16: He's in violation the Disabilities Act. When I told them
Speaker 16: that I severely fell and injured myself, we need a
Speaker 16: commodation here, he just bocked me and said, too bad
Speaker 16: you fell or get injured. He doesn't care. So I
Speaker 16: think that people.
Speaker 5: Can't you call someone ahead of him? I mean truly,
Speaker 5: if they're running a place like that, they need to
Speaker 5: keep that handicapped accessible and safe.
Speaker 3: So did you go above this guy's head?
Speaker 16: I asked them for the phone number of corporate and
Speaker 16: as their attorneys. He refused to give me either number.
Speaker 5: Yeah, okay, And you said, this is Extended Stay America.
Speaker 3: Yes, and it's in Jersey.
Speaker 16: It's in Jersey, but I think it's in throughout the country.
Speaker 3: I know, I know it is. But what I'm saying
Speaker 3: is it shouldn't be too difficult to get that, to
Speaker 3: get corporate headquarters.
Speaker 16: Well, maybe you could look it up for me. I
Speaker 16: can't find it. I don't have a computer, so I.
Speaker 3: Didn't realize you were seventy seven. Not that that matters,
Speaker 3: I mean you should.
Speaker 5: You should have safe accommodations other than the handrails. Other
Speaker 5: than the handrails, what else is going on there?
Speaker 16: Well, he told me that there's massive mold in the carpets,
Speaker 16: common carpet, and he puts down chemicals. And if water
Speaker 16: hits the carpet, you see all the chemicals coming up
Speaker 16: out of the carpet.
Speaker 3: And have you ever thought about leaving there?
Speaker 16: The rents in New Jersey are horrendous, Tom, I have
Speaker 16: very They would cost me thousands to move. I would
Speaker 16: love to move from here, or frankly, I would just
Speaker 16: love for them to keep get an accommodation instead of
Speaker 16: putting an accommodation. He's harassing me and taking away my
Speaker 16: other services.
Speaker 3: How's he harassing you?
Speaker 16: Well, every two weeks I've been here a year and
Speaker 16: a half, they come in change the bed sheet, change
Speaker 16: the pillowcases, and clean the bathtop. And he says he's
Speaker 16: just gonna harass me and refuse any of that anymore,
Speaker 16: which to me is wrong. They've been doing it for
Speaker 16: a year and a half. He just gets in my
Speaker 16: face and yells and screams. And all I did was
Speaker 16: ask for an accommodation. And so when I go into bed,
Speaker 16: I have to go inch by inch, walking baby inches
Speaker 16: so I don't fall down again. And he refuses any
Speaker 16: accommodation and he's taking away my other contracted All right.
Speaker 5: Listen, listen, I think I found I found their corporate
Speaker 5: headquarters and it's in Charlotte, North Carolina.
Speaker 3: And I have a phone number for you.
Speaker 16: Okay, I can hut right because my right hand is
Speaker 16: crippled from a car accident. Okay, nine eight zero nine
Speaker 16: paid zero.
Speaker 17: Three four five three four five one six zero zero
Speaker 17: one six zero zero.
Speaker 16: Now try there.
Speaker 3: First, Try there first, and call us back.
Speaker 5: But just try there and say, but Drew, what you
Speaker 5: really need to say? I if I were you, I
Speaker 5: wouldn't get into too much detail except this, I'm serious
Speaker 5: the art of complaining, And this is what it is.
Speaker 3: You say.
Speaker 5: Look, I am a disabled person, and according to Disabilities Act,
Speaker 5: your accommodation should have at least basic safety and accessible means,
Speaker 5: and they don't. And the manager here is mocking me,
Speaker 5: telling me I should get in. So you tell him
Speaker 5: that you're going to go to You're going to go
Speaker 5: to the Disability to ADA compliance, You're going to go
Speaker 5: to the Americans with Disabilities Act organization or the media
Speaker 5: about this if they don't make it at least minimally safe.
Speaker 5: But what I can't help you with are these chemicals
Speaker 5: you're talking about. I don't know, because then it goes
Speaker 5: beyond the realm of physical things they can fix. What
Speaker 5: kind of chemical exposure are you talking about?
Speaker 1: I don't know.
Speaker 16: The stain inspector came here and the staint inspector told
Speaker 16: me that the head manager didn't know what chemicals they put.
Speaker 3: Down, chemicals wear on the carpet, a.
Speaker 16: Common carpet in the hallways, and what did.
Speaker 3: They put Why did they put stuff on them?
Speaker 16: To begin with massive mold?
Speaker 3: That's what he told me for mold.
Speaker 5: Yes, well, listen, Drew, there's only so much we can do.
Speaker 5: I mean, it might be a place that you don't
Speaker 5: want to stay at.
Speaker 3: I mean, where were you prior to How long have
Speaker 3: you been there?
Speaker 16: A year and a half.
Speaker 3: Where were you before this?
Speaker 16: I was in affordable housing for twenty five years. Actually
Speaker 16: it was near Donald Trump in Bedminster, New Jersey. But
Speaker 16: then this judge, he checked out all the poor people.
Speaker 16: One woman was there thirty five years. He checked her out.
Speaker 3: Why were you kicked out?
Speaker 16: He just issued a court owner?
Speaker 3: But why what were they doing with the building.
Speaker 16: I don't think they were doing anything with the building,
Speaker 16: but oh yeah they were. They were turning affordables. They
Speaker 16: made it look fancier and double the rent.
Speaker 5: Okay, look, I don't know anything about that, but that's
Speaker 5: that's where you scrambled and got this place.
Speaker 3: Yes, do you own a car? Yes?
Speaker 5: Okay, So listen, call that office and then get back
Speaker 5: to us.
Speaker 3: See what they say to you.
Speaker 5: But just keep in mind that you're calling for the
Speaker 5: first time to these people, so don't give them a
Speaker 5: lot of unnecessary detail.
Speaker 3: Tell them where you are, which location, and what you
Speaker 3: need done. Just try to get to the point.
Speaker 5: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three, seven
Speaker 5: to seven to one. Help you'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate man
Speaker 5: dot Com to list your home with Remax Alliance three
Speaker 5: oh three nine two zero sixteen twenty two. Hi Tom
Speaker 5: Martino here three three seven one three talks seven on
Speaker 5: three eight two five five.
Speaker 3: Welcome to the show. We're still waiting for Springs Automotive
Speaker 3: to call. We're going to try to get them on
Speaker 3: the air about this car deal, but Ryan's calling about
Speaker 3: something else. On selling jewelry? Hello, Ryan, what's happening?
Speaker 7: Not much?
Speaker 1: How you doing?
Speaker 3: Tom good Man? What's going on?
Speaker 4: Not much?
Speaker 1: I got a few old rings, diamond rings that I
Speaker 1: was just curious on if you've got a reference or
Speaker 1: somewhere to sell those to get top dollar.
Speaker 5: Okay, you won't get top dollar at a jewelry store.
Speaker 5: I was going to recommend some honest jewelers. They'll give
Speaker 5: you an honest assessment, but they're not going to give
Speaker 5: you the most money because they want to make money.
Speaker 5: So if if you it's hard when you say top dollar,
Speaker 5: you always get top dollar through private sales. The problem
Speaker 5: with private sales is where to advertise and to avoid
Speaker 5: the scammers, because there you will they will come out
Speaker 5: of the woodwork. Tell me a little bit about your diamonds.
Speaker 5: Do you actually have a GIA grade yet?
Speaker 3: Yes?
Speaker 1: And I've got all the paperwork.
Speaker 5: So you actually have g I A grading certificates that
Speaker 5: match the stones correct and the stones are set in rings?
Speaker 3: Is that right?
Speaker 2: That is correct?
Speaker 3: What's how many are are you? We talking about three?
Speaker 1: Three?
Speaker 3: Totally?
Speaker 7: Yep?
Speaker 3: Okay?
Speaker 5: Consignment is another thing you can do with legit stores.
Speaker 5: That's better than selling it to them. But what is
Speaker 5: the size of your ring?
Speaker 3: A ring?
Speaker 1: The biggest one is a one carrot diamond?
Speaker 3: And what what clarity is it?
Speaker 2: Off the top of my head, I'm not one.
Speaker 3: Okay, So you don't know the clarity. You don't know
Speaker 3: the clarity on any of them.
Speaker 2: No, I'm not around them.
Speaker 3: Do you know the color? Do you know the carrot?
Speaker 12: Do you know?
Speaker 3: So you got color carrot clarity and cut the cut?
Speaker 3: The four seas is what we call. Okay, Well, here's
Speaker 3: the deal.
Speaker 5: Depending on the quality, it would.
Speaker 3: Be worth doing a consignment. If they're really really good.
Speaker 5: Diamonds, a consignment will get you the most money without
Speaker 5: you taking risk. If you want to sell them, it's
Speaker 5: it's a very difficult thing.
Speaker 3: You you have to just advertise like.
Speaker 5: Anyone, and then hope that you don't get ripped off
Speaker 5: or that people aren't going to scam you.
Speaker 3: Are they are all four of them? Rings?
Speaker 1: Yes?
Speaker 3: They are? And are they women's rings or men's rings?
Speaker 18: Women's rings?
Speaker 3: And are they pear shaped? Square or marquee? What? Are they?
Speaker 1: All? Three? R?
Speaker 3: Pair? Okay? Pair? That's lost a little luster lately as
Speaker 3: far as popularity. Square has taken over. But it doesn't matter.
Speaker 5: I mean, round is still popular, but pair is the
Speaker 5: least popular as far as a desirability nowadays. But you
Speaker 5: may and and so, so where do you sell them?
Speaker 5: I would start.
Speaker 3: I would truly start with a good jewelry store to
Speaker 3: see if they would do a consignment and what they
Speaker 3: think you could get and what they will take. That's
Speaker 3: what I would do.
Speaker 1: And okay consignment or private.
Speaker 5: Yeah, but private is risky. Now I used to know
Speaker 5: I say I used to I still know him really well.
Speaker 3: We have j Fetter Jewelers.
Speaker 5: In my opinion, when it comes to diamonds, there's no
Speaker 5: one better and Beta that market the sun has taken over.
Speaker 5: Jason Israel now Jay and Seal Celia. But Mark has
Speaker 5: taken over. Mark spends his time between here and Boca Ratone,
Speaker 5: but he's got good people over there, I think.
Speaker 3: Yeah, no matter who you get.
Speaker 5: Over there, they're honest people. At least to start and
Speaker 5: get their opinions. You know, they'll be honestly. They might
Speaker 5: offer you something you'll want, or they might tell you
Speaker 5: what they think you can get on consignment. But that's
Speaker 5: where I would start because no matter what I mean,
Speaker 5: they can even have tips on selling it privately.
Speaker 3: I think that they used to have a store downtown.
Speaker 5: I don't think they do anymore, but I do think
Speaker 5: they have one in Greenwood Village.
Speaker 3: J Fetter Jewel.
Speaker 5: Yeah, here's a number listed form at the Landmark in Greenwood.
Speaker 5: Three h three five three four zero two five to one.
Speaker 5: They're just dear friends of mine. I have no commercial
Speaker 5: relationship with them, but they're really good people.
Speaker 11: Okay, perfect, Well, thank you, Tom, I appreciate.
Speaker 5: It, No problem, man, hope, hope it goes well. Sou
Speaker 5: as you know about did you know about pear Shape?
Speaker 1: Right?
Speaker 3: Yeah? Do you think they're cool?
Speaker 5: Because they they're kind of considering, they're kind of considered old,
Speaker 5: the old fogey stuff.
Speaker 3: The pair again the squares have really taken over. Holy crap,
Speaker 3: you know.
Speaker 5: That's my favorite Yesh squares and then round are always
Speaker 5: classic and people like rounds.
Speaker 6: But the lab diamonds kind of taking over for naturally,
Speaker 6: not at.
Speaker 5: All, but but they are definitely making a mark. They're
Speaker 5: not taking over.
Speaker 3: My ear rings are lab. But here's the thing about
Speaker 3: a lab. You get perfect. They're gorgeous, yeah, perfect, And
Speaker 3: they are diamonds.
Speaker 5: I mean, now somebody can tell who, you know, a
Speaker 5: gemologist can tell because they are so perfect.
Speaker 3: They're way better than.
Speaker 5: Cuba, because our Cornians and all that. Right, the lab
Speaker 5: they're real diamonds. They're real frickin diamonds.
Speaker 3: I mean, they're just grown in a lab, you know,
Speaker 3: like or however they do it, I don't know. I
Speaker 3: don't even know the process.
Speaker 5: But do they actually take they actually start with coal?
Speaker 5: I mean I don't, honest to god. I mean I
Speaker 5: think they take.
Speaker 19: An original like bud and then just speed up the
Speaker 19: process of growing it.
Speaker 3: I could be wrong. Well, they're not really grown. They're pressed.
Speaker 5: Diamonds are more pressed and they come out look they
Speaker 5: come out like a rock and then they're cut and
Speaker 5: they're polished. But they call it growing, but it's not
Speaker 5: really growing like a pearl. Pearl has grown. A pearl
Speaker 5: has actually grown with layers. A diamond is compressed and
Speaker 5: I don't know how they do it. Look it up man,
Speaker 5: that's you know, but but lab grown diamonds.
Speaker 3: Think what they do is says.
Speaker 19: The method uses large presses to apply pressures up to
Speaker 19: seventy seven and thirty thousand psi and heat to over
Speaker 19: twenty seven hundred. Oh my god, to a small diamond
Speaker 19: seed placed in purecarboned what is oh okay?
Speaker 3: What is this? Yeah seed? I don't even know how.
Speaker 19: It starts like a diamond, takes a bazillion years to make.
Speaker 3: They speed up the process. All right, We got more
Speaker 3: coming up.
Speaker 5: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 5: dot com.
Speaker 3: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free no obligation comparison
Speaker 5: call Compass insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three, seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the Real estate Man dot
Speaker 5: com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two. Hi Tom Martino,
Speaker 5: you're a troubleshooter three all three seven one three talk
Speaker 5: seven one three eight two five five all right, So
Speaker 5: to recap some of these things going on, we had
Speaker 5: quite a bit because I'm getting some texts on these
Speaker 5: on this discussion on emissions, and I think what we've
Speaker 5: learned is pretty important, and that is, if you sell
Speaker 5: a car in Colorado and the car is registered in
Speaker 5: Colorado in an emissions area, you have to provide you
Speaker 5: have to guarantee.
Speaker 3: It'll pass emissions. But this is what's weird.
Speaker 5: If you're a dealer, you give a voucher that allows
Speaker 5: them to go and get a test within three days.
Speaker 5: If it doesn't pass, you either have to fix it
Speaker 5: or undo the deal, and if you don't, you lose
Speaker 5: your license. But if you're an individual and you sell
Speaker 5: a car, you still have to guarantee that it will pass,
Speaker 5: but you do not have to provide a test or
Speaker 5: a sticker. You simply have to say it'll pass. If
Speaker 5: it doesn't pass, here's the crazy thing. The seller doesn't
Speaker 5: have to do anything for you. They don't have to
Speaker 5: take the car back. They don't have to fix it. Now,
Speaker 5: you could go to court over it and probably win,
Speaker 5: but even our air guy said you may win, but.
Speaker 3: Sometimes you don't. So it's not a guarantee. With a
Speaker 3: private owner sale.
Speaker 5: And then if the car is from out of state,
Speaker 5: all bets are off. So if you want to be
Speaker 5: sure that a car passes emissions before you buy it, Kevin,
Speaker 5: do you guys have mock tests to tell Could you
Speaker 5: tell if a car can pass or not at your
Speaker 5: shop or do they have to run it through the
Speaker 5: pro We.
Speaker 6: Can tell fairly close, But no, don't remember.
Speaker 5: When they useless gas stations do the testing.
Speaker 6: Why don't they do that analyzation?
Speaker 3: They don't do it anymore because of the cheating, right.
Speaker 6: Well, that's what the claim was, but I just think
Speaker 6: it's more centralized.
Speaker 5: Okay, Yeah, so the air program you would have to
Speaker 5: you would have to just go get it tested and
Speaker 5: then just spend the money and if it doesn't pass,
Speaker 5: don't buy it.
Speaker 3: I mean, really, that's the only way to protect yourself.
Speaker 3: It really is.
Speaker 5: You could end up spending a money on that car,
Speaker 5: and so the bottom line is get the car checked out. Kevin,
Speaker 5: does this used car check out for one hundred and
Speaker 5: twenty bucks, but that doesn't include emissions.
Speaker 3: Does not but doesn't give them an idea about emission.
Speaker 6: We can tell from codes and previous information.
Speaker 3: It's pretty good.
Speaker 6: If it's pretty good, yeah.
Speaker 5: But still to be absolutely certain before you buy or
Speaker 5: pull the trigger, you should make sure it can pass emissions.
Speaker 3: If it's a dealer, it's a different story.
Speaker 5: You get the voucher, but then make sure you get
Speaker 5: the test done within that three days or you're.
Speaker 3: Out of luck. The dealers off the hook. At that point,
Speaker 3: we have another hour to go.
Speaker 5: I'm Tom Martino three oh three seven one three talk
Speaker 5: three oh three seven one three eight two five five.
Speaker 5: Not just cars, but anything you want to talk about
Speaker 5: you can call about. You can also call three oh
Speaker 5: three Martino twenty four to seven THREEO three Martino. Go
Speaker 5: with a sure thing Denver's Best Roofer Excel roofing dot com.
Speaker 3: You don't pay a cent until you're contenth.
Speaker 5: Time for an insurance check up free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: seven to one help you'll think you're his only customer.
Speaker 5: When you choose Frank durand the real Estate Man dot
Speaker 5: Com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two.
Speaker 3: News, you don't have come, run in just as fast
Speaker 3: as we can. Shooter's gonna help come man. This is
Speaker 3: the Troubleshooter Show.
Speaker 5: Now Tom Martino, Hi, Tom Martino, Your Troubleshooter. Three oh
Speaker 5: three seven one three talk three oh three seven to one,
Speaker 5: three eight two five five. Going into the final hour
Speaker 5: of the show, we're talking about cars staying on Car Friday.
Speaker 5: We have Kevin Colkin with us Shardan Auto Tech. We
Speaker 5: have Rod Greer with us from JFR Cars, and we're
Speaker 5: talking about anything near and dear to your heart and pocketbook.
Speaker 5: One clear Choice Garage Doors is the place to call
Speaker 5: for any garage door problem speaking of cars, and by
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Speaker 3: Speaking of garage doors. I am a lot of people
Speaker 3: in my neighborhood leave their garage doors open by mistake,
Speaker 3: I'm sure, or they forget to close it or something.
Speaker 3: Now we have something on ours called time to close feature,
Speaker 3: so if you forget to close it and it doesn't
Speaker 3: have activity, it'll blink and warn you in the grate
Speaker 3: time to close. Without that, you're screwed. My neighbors, I
Speaker 3: have closed them.
Speaker 5: Okay, I have gone and closed them because a lot
Speaker 5: of them the outside pad.
Speaker 3: You just hit. You don't have to know the code.
Speaker 3: You just hit enter and it closes the door.
Speaker 5: But some of them are not programmed for just the
Speaker 5: enter to close, so I have to run in their
Speaker 5: garage press that button, then run and beat the door,
Speaker 5: and then you have to hop over the laser beam
Speaker 5: right or whatever the beam the light beam. But really,
Speaker 5: I must have done that in the last three months
Speaker 5: for three people. So I don't know if they if
Speaker 5: they think they closed it and it kicked back, it
Speaker 5: kicks back, because.
Speaker 3: I know this.
Speaker 5: Sometimes with weather changes, the door dynamic changes because of
Speaker 5: the expansion and contraction.
Speaker 3: Of the rails.
Speaker 5: But the reason I'm saying this, I'm warning you you
Speaker 5: should probably always check. I don't leave the house. What
Speaker 5: I do is I sit there in the car when
Speaker 5: I press the button to make sure it doesn't kick back.
Speaker 5: I don't know if anyone else does that, but I'm
Speaker 5: really paranoid about it. I do not want to.
Speaker 6: Talk driveway you get More than likely.
Speaker 5: They'll just clean out your entire garage. I know somebody
Speaker 5: who did that left it open there. Everything is gone,
Speaker 5: just gone. I mean, people don't have any morals anymore.
Speaker 5: Or they they see something.
Speaker 3: They take it. It's theirs now, Ava, thank you. I
Speaker 3: got your text, and I'm not sure I tried to
Speaker 3: find your original call it.
Speaker 5: It doesn't matter if I find it. Let's just talk
Speaker 5: about this. So what is your issue?
Speaker 3: Ava?
Speaker 9: Well?
Speaker 4: The problem is is that and when.
Speaker 5: Did you call originally? I'm sorry for intro. When did
Speaker 5: you call originally?
Speaker 4: About two weeks ago?
Speaker 3: Okay? And you called under the name Ava?
Speaker 4: Well, actually my friend called Ted, Ted.
Speaker 3: I got Ted's problem.
Speaker 5: I got it, okay, So so talk to me about
Speaker 5: what's going on.
Speaker 4: Well, Ego Automotive said that if they put in a
Speaker 4: new or used engine and the Sorrento that I have,
Speaker 4: that it would be a good running car, And originally
Speaker 4: they quoted me that it would be between four to
Speaker 4: five thousand dollars for me to get this engine. He
Speaker 4: said it would come up.
Speaker 5: Wait, so you bought it knowing that you needed an engine?
Speaker 9: Right?
Speaker 8: Yeah?
Speaker 4: I went there on a three. What did they have?
Speaker 4: How did they catch me?
Speaker 3: It was a Skia Sorrento right?
Speaker 4: Correct? Correct?
Speaker 3: And then and.
Speaker 5: You you went there for a used engine. How long
Speaker 5: had you owned the car?
Speaker 3: Oh?
Speaker 4: I had owned the car for a few years, but
Speaker 4: it wasn't a car I was driving, and I.
Speaker 3: Just wanted to heay, I get it.
Speaker 6: Now.
Speaker 3: You wanted to refurbish this car.
Speaker 4: I just wanted to sell it. And my friend had said, well,
Speaker 4: if you put an engine in, you'll be good.
Speaker 3: Got it.
Speaker 4: We went to Eagle and they quoted me between four
Speaker 4: and five thousand dollars to shift this engine from California.
Speaker 4: Day said it only had sixty thousand miles and they
Speaker 4: said it came with a warranty. And before I agreed
Speaker 4: to that, I specifically asked them, can you assure me
Speaker 4: will just be a good running vehicle. He said, yeah,
Speaker 4: everything else looks fine. So I agreed to that, and
Speaker 4: then by the time I actually had the engine installed.
Speaker 4: I wound up paying fifty eight hundred dollars and then again,
Speaker 4: it's not my normal car. I never drive this car.
Speaker 5: By the way, Susan, when you said a lot of
Speaker 5: people say this, I asked specifically, and they assured me
Speaker 5: none of that matters unless it's a warranty.
Speaker 4: Okay, yeah, yeah. Well, and here's the other problem. When
Speaker 4: he took selling the fact that it had in warranty
Speaker 4: and it was a good decision to make, it didn't
Speaker 4: disclosed that it was a third party warranty. And of
Speaker 4: course it's got a tap on it. So here's the problem. Today,
Speaker 4: after I drove the car for the second time, all
Speaker 4: the electrical came on and it didn't have power. I mean,
Speaker 4: I was able to drive it, but it's clearly not
Speaker 4: a well running engine. For the next business day, we
Speaker 4: took it back and it took them about two and
Speaker 4: a half weeks to call me back and tell me
Speaker 4: that it needs more work and bed needs it.
Speaker 3: They want me to be Is this the original place
Speaker 3: Eagle telling you this? Yes, yeah, yea, So hold on,
Speaker 3: hold on, Eagle bought you this used engine, right correct?
Speaker 3: What and you paid Eagle fifty eight hundred to do
Speaker 3: this right?
Speaker 4: Yeah?
Speaker 5: Yeah, okay, So what is the additional work? You would
Speaker 5: think that. Wait a minute, I just bought a used engine.
Speaker 5: What's the additional work?
Speaker 4: Well, it needs a timing chain, camshaft and a camshaft,
Speaker 4: a cam shat Kevin.
Speaker 5: When they buy a used engine, do they there's no,
Speaker 5: that's all part of it.
Speaker 3: Well, it's part of it. But can you guarantee it?
Speaker 6: What do you do when we install the motors at
Speaker 6: twelve twelve?
Speaker 3: Warranty twelve twelve on a used one?
Speaker 1: Yes?
Speaker 3: Okay, do you warranty it or or is it third party?
Speaker 6: Well, i'd buy it from a third party, but the
Speaker 6: customer's paying me, so it's my warranty to my customer.
Speaker 3: See, but did you get a warranty on this engine?
Speaker 8: Yes?
Speaker 4: You said it came with a warranty, and today when
Speaker 4: I called it.
Speaker 3: Kind of warranty, what do you mean?
Speaker 10: He?
Speaker 5: Hold on, He said it came with a warranty. So
Speaker 5: where's your warranty?
Speaker 4: Well, he won't give me a copy of Wait wait.
Speaker 5: Wait, wait, hold on, hold on, hold on, hold on.
Speaker 5: You paid fifty eight hundred. Before you paid the fifty
Speaker 5: eight hundred, did you say, where is my warranty?
Speaker 20: No?
Speaker 5: I did not, Okay, So you don't know exactly what
Speaker 5: or if is he denying there's a warranty or does.
Speaker 4: He say there is a well no, he says there
Speaker 4: is a warranty. And he says that the work that
Speaker 4: he's waiting to do on the car exceeds the warranty
Speaker 4: cap on.
Speaker 3: What what is the warranty cap?
Speaker 4: Well, I don't even know. Well, let's pull up an
Speaker 4: estimate that it gave me today. It will tell me.
Speaker 5: But but see here's the other she said, timey chane
Speaker 5: or camp shift and camshaft, wow, the crocket.
Speaker 4: And the rocket. And he says it doesn't include labor.
Speaker 4: And there's thirty three hundred which he wanted to charge
Speaker 4: me to do this work. He said, it's mainly label.
Speaker 4: So I just feel that if I paid this much
Speaker 4: money that they have an obligation to give me a
Speaker 4: good run.
Speaker 6: But what does the invoice say? Does it say parts
Speaker 6: only or say you know parts of labor? What does
Speaker 6: it say you know?
Speaker 5: I know, I agree with you on principle. You spent
Speaker 5: fifty eight hundred bucks. How long did the car run?
Speaker 20: Well?
Speaker 8: And not?
Speaker 20: Well?
Speaker 4: Again, it's not a car, a drive. We drove it twice.
Speaker 3: But I mean when when was it actually done? Though?
Speaker 3: When was it actually done? This fifty eight hundred Oh,
Speaker 3: the work was.
Speaker 4: Done about a month ago.
Speaker 3: Okay, well that's not that long.
Speaker 5: So in this in this month, you've never actually had
Speaker 5: it operating properly.
Speaker 4: Ever, No, No, since I paid the money, I haven't offered.
Speaker 3: Well that's not right, I mean, so, and they're telling you, sorry, Eva,
Speaker 3: even though you spent fifty eight hundred bucks. Now you
Speaker 3: need a timing chain and a camshaft. And how much
Speaker 3: do they say? How much do they say that will cost?
Speaker 4: Originally that was about thirty five hundred dollars. Now he's
Speaker 4: bring me a big favor, supposedly how much I dropped
Speaker 4: twenty eight hundred dollars. This exceeds the value of this car.
Speaker 3: No, I get it. It's terrible what you did.
Speaker 5: I'm wondering if you just go ahead and sell it
Speaker 5: the way it is, I don't know, don't for a.
Speaker 4: Thousands dollarys come? I mean, I mean, Kevin, I don't
Speaker 4: feel that they did me wrong. But I'm not disclosing
Speaker 4: the first of all, it was a third party warrant
Speaker 4: because it's cap Now you know.
Speaker 5: What that that most most warranties are third party, but
Speaker 5: they should stand behind it.
Speaker 3: Here here's what I'm.
Speaker 5: Saying, Ava, I get completely why you're upset, But if
Speaker 5: you bought a used engine without seeing the warranty, you
Speaker 5: didn't demand it. I mean, it's kind of like they said,
Speaker 5: it comes with a warranty.
Speaker 6: But I mean, according to the Repair Act, the warranty
Speaker 6: has to be on her invoice.
Speaker 3: Now what do you mean by that?
Speaker 6: She gets an invoice from the repair shop for the
Speaker 6: fifty eight hundred bucks. Yes, the warranty on all the
Speaker 6: work that they collected for has to be listed on
Speaker 6: the invoice.
Speaker 3: Don if she paid for the warranty? Is that right?
Speaker 1: No?
Speaker 6: Whatever their warranty is accord there's two days?
Speaker 3: Are you saying cobsolutely? Okay?
Speaker 5: Now hold on, Ava, does your invoice lists the warranty.
Speaker 4: I'm looking at it right now, and it says remove
Speaker 4: and replaced use enginees. Ah. Here it is your engine
Speaker 4: assembly engine has sixty eight thousand miles one year parts
Speaker 4: warranty one thousand, nine hundred and four dollars and seventy
Speaker 4: four I got yeah, so that's what I paid for
Speaker 4: that warranty?
Speaker 5: Wait a minute, so wait a minute. And it says
Speaker 5: parts and labor.
Speaker 4: No, it just says one year parts warranty. And he's
Speaker 4: telling me it doesn't include labor.
Speaker 3: Well it doesn't, it doesn't. You just read it?
Speaker 4: Yes, right, yeah, right right.
Speaker 6: That's a terrible warrant.
Speaker 4: But don't you think a local mechanic shop has an
Speaker 4: obligation and a duty that disclosed to you if they're
Speaker 4: showing you a warrant.
Speaker 3: Oh, hold on, hold on, hold on, hold on, I
Speaker 3: gotta go. I'm not going to hang up with you.
Speaker 3: Hang on.
Speaker 5: I got to go to another call because I got
Speaker 5: a guy who's coming on and he's the one that
Speaker 5: sold this car to Linda.
Speaker 3: And I really appreciate it.
Speaker 5: Guy, thank you so much for being on the phone
Speaker 5: with Springs Automotive. I appreciate it. You know that that
Speaker 5: Linda had problems with the engine a couple of days
Speaker 5: after she bought the car from you.
Speaker 3: Guys. You're aware of Linda.
Speaker 10: Right, I am aware of Linda. Yes, how are you?
Speaker 5: I'm doing good? Thank you, so, Linda said. Three days
Speaker 5: after she bought it, she called you guys. The engine
Speaker 5: was bad and she paid you guys another forty eight
Speaker 5: hundred to replace it.
Speaker 3: Is that right?
Speaker 10: Without getting into all the details. No, that is not correct.
Speaker 5: Okay, okay, here's what she says. She paid forty eight
Speaker 5: hundred bucks. And I thought, you know what, you buy
Speaker 5: a car as is, you take your chances. But it
Speaker 5: seems really weird that that engine only lasted three days. Again,
Speaker 5: it's if it was as is, and it wasn't something
Speaker 5: you guys knew about or hid from her.
Speaker 3: I told her sometimes that happens.
Speaker 5: But what I'm really concerned about is not even that
Speaker 5: she paid forty eight hundred dollars and you guys put
Speaker 5: a used engine in, she says, And it was put
Speaker 5: in in such a bad way that we have a
Speaker 5: mechanic who has the car now in North Dakota, and
Speaker 5: he's telling us that the previous installation of this engine
Speaker 5: caused damage to the turbo and other things. And now,
Speaker 5: even though the warranty company sent a pretty good replacement engine.
Speaker 3: By the way, that's really good.
Speaker 5: They sent a good replacement engine, he said, she needs
Speaker 5: other parts that were damaged during the initial installation of
Speaker 5: the first engine.
Speaker 3: Does that make sense.
Speaker 10: I'm not too familiar with what with the shop that
Speaker 10: the vehicle is at. Well, I have not heard that
Speaker 10: story yet.
Speaker 3: Okay, the shop where it's at.
Speaker 5: I don't know him guy, but he seems like he
Speaker 5: doesn't sound like he's trying to put her together. He's saying, Look,
Speaker 5: the replacement engine's fine, but I can't just bolt it
Speaker 5: in now because we got some damaged parts. And those
Speaker 5: parts were damaged in the original installation. In the previous installation,
Speaker 5: he can tell they overtrque stuff, they did some stuff,
Speaker 5: and he said that guy who put in that engine
Speaker 5: should be responsible for these damaged parts in his opinion.
Speaker 5: And then she also said she had a warranty that
Speaker 5: was for labor and parts. But the guy in North
Speaker 5: Dakota said that you guys told him or someone told him,
Speaker 5: they're not paying for labor.
Speaker 10: I believe the warranty that came with that repair was
Speaker 10: a thirty day labor ninety day parts. That's why they
Speaker 10: did provide engine to the service facility in North Dakota.
Speaker 3: Okay, hold on a second.
Speaker 5: Okay, yeah, And by the way, we're happy she at
Speaker 5: least got a replacement engine.
Speaker 3: But Linda, did you see that it says thirty days labor.
Speaker 4: No know, it says on the invoice, go ahead, and.
Speaker 3: I just read it. Just read it, Linda, please just
Speaker 3: read it.
Speaker 9: Okay, I'm pulling it up again. I'm gonna take thirty seconds.
Speaker 3: Okay. Well, here's here's the point.
Speaker 9: It says twelve months, one year or twelve thousand miles
Speaker 9: for what on the engine?
Speaker 3: Does it say parts in labor? What does it say?
Speaker 3: You read it to it? Well, read it, just read it.
Speaker 9: I'm trying to pull it up, Tom.
Speaker 3: Okay, and do you know what warrantyer's referencing?
Speaker 1: Guy?
Speaker 10: You know what I don't.
Speaker 3: I'm wondering if you could you know, I listen. I
Speaker 3: just want to say this.
Speaker 5: I respect the fact that you even came on, and
Speaker 5: I was wondering if you could just help us get
Speaker 5: through this. This poor woman has a car stranded in
Speaker 5: North Dakota, in North Dakota that she bought.
Speaker 3: From you guys, and and she didn't even complain about
Speaker 3: spending five grand to replace the engine three days later.
Speaker 3: And certainly there certainly people should be able to help her.
Speaker 10: I mean I would think so, but I mean, well, right, do.
Speaker 5: You know, did you guys do that previous installation that
Speaker 5: that that first installation for five grand, did you guys
Speaker 5: do it or forty eight hundred.
Speaker 10: We did do the We did put a used engine
Speaker 10: and did the labor. But it did not cost her
Speaker 10: five thousand dollars.
Speaker 3: Okay, why is she saying it cost her forty.
Speaker 9: Eight hundred forty eight hundred.
Speaker 10: I'm not sure why she's saying that it didn't cost
Speaker 10: her forty eight hundred dollars?
Speaker 3: What did What did it cost her?
Speaker 10: I would have to get to.
Speaker 5: Okay, I'll never mind if you can't do it now,
Speaker 5: that's fine, Linda, Listen, We're just trying to get to
Speaker 5: the bottom of this.
Speaker 3: Okay.
Speaker 5: So you know you got a dealer who got an engine.
Speaker 5: They sent a replacement. I mean, it's not like they're
Speaker 5: ghosting you. We just need to figure out something here
Speaker 5: because if their installation, if it did damage to the turbo,
Speaker 5: I don't think you should have to burn that cost.
Speaker 3: I mean, but I don't know. He's got to look
Speaker 3: into it.
Speaker 5: We just he's really we cold called him, Okay, so
Speaker 5: he was kind enough to come on. He'll look into it,
Speaker 5: and then guy, we would love to call you back
Speaker 5: and we can do it off the air. If you want,
Speaker 5: but we're just trying to find a solution for her.
Speaker 5: And if you could dig out that invoice on how
Speaker 5: much he paid for that engine, it would really help us.
Speaker 2: Yeah.
Speaker 10: No, absolutely, And I have been in communication with Linda,
Speaker 10: as has my general manager and my used car manager
Speaker 10: and my service manager. So he we're very familiar with
Speaker 10: the situation and the the install and all of that.
Speaker 5: Okay, So Linda, just let's let's give him a little
Speaker 5: while to look this up and maybe you can give
Speaker 5: him we can reconnect on Monday, okay, Linda. Hey, Kachina,
Speaker 5: would you make a note of that please for Linda.
Speaker 3: We got more right after this.
Speaker 5: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 5: dot com.
Speaker 3: You don't pay a cent until you're content.
Speaker 5: Time for an insurance checkup, free, no obligation comparison call
Speaker 5: Compass Insurance paying too much your coverage at dozens of
Speaker 5: insurance companies find out now three O three seven seven
Speaker 5: to one help. You'll think you're his only customer when
Speaker 5: you choose Frank durand the real estate Man dot com
Speaker 5: to list your home with Remax Alliance three oh three
Speaker 5: nine two zero sixteen twenty two. Hi Tom Martino, your
Speaker 5: trouble shooter three zero three seven one three talks seven
Speaker 5: one three eight two five five. So now we're back
Speaker 5: to Ava. So Ava dealt with Eagle Automotive and Kevin
Speaker 5: trying to get to the bottom of her story.
Speaker 3: Bottom line is what do you think she she she
Speaker 3: took her surrento in. She bought this used engine fifty
Speaker 3: eight hundreds.
Speaker 6: Basicly, the motor is defective, you know from jump. But
Speaker 6: what the warrant is is terrible. I've never seen a
Speaker 6: part's only warranty and then a cap on top of that.
Speaker 7: Never.
Speaker 3: But she didn't explore it beforehand.
Speaker 5: No, I mean, unfortunately, now I don't know anything about
Speaker 5: Eagle Transmission and Diesel.
Speaker 3: They're in Parker. I don't know about them. Ava.
Speaker 5: Do you know, I mean, really, do you feel her
Speaker 5: good people? Or do they seem I mean, tell me
Speaker 5: what your impressions are. How did you find them?
Speaker 4: Well, found them through a car that is ended the
Speaker 4: mail and basically they're offering you a free second opinion.
Speaker 4: So I don't know. Maybe they have the track record
Speaker 4: of doing this, but I just feel that this is
Speaker 4: a really unjust situation, particularly when he's telling me.
Speaker 5: I would feel weird too if I had an engine
Speaker 5: put in a month earlier or two months earlier, and
Speaker 5: I penned fifty eight hundred bucks, and now they're telling
Speaker 5: me it needs all this stuff. I mean, I mean, well,
Speaker 5: they're not saying but see Kevin, they are not denying.
Speaker 3: Her the warranty. They're just saying that she has to
Speaker 3: pay labor.
Speaker 6: But it's just a warranty. That's it's a lose lose
Speaker 6: for the customer. That a win win for him. He
Speaker 6: never has to pay anything.
Speaker 3: But she knew it. It was on her invoice.
Speaker 8: You know what.
Speaker 4: No, the way he presented it, he made it believable
Speaker 4: is that it will have a one year warranty. You
Speaker 4: know your car will be in good running condition. All
Speaker 4: I wanted to do was all this vehicle.
Speaker 5: Right, Okay, okay, but it under warranty. The labor's not included.
Speaker 5: I know that sucks. But they are going to replace
Speaker 5: the parts? Am I right on that?
Speaker 4: Yes? But he says it doesn't cover all the parts.
Speaker 4: Is it's exceeded the as the capit?
Speaker 3: Oh, there's no. No. In addition to the parts, there's
Speaker 3: a cap that does suck.
Speaker 6: Just kind of curious. What year is it.
Speaker 4: Well, it's a two thousand and nine Tia Sorrento. So
Speaker 4: when they originally quoted the price of under five between
Speaker 4: four and five thousand, I was willing to do it
Speaker 4: based on a friend's judgment on what I could sell
Speaker 4: it for. But this doesn't make any sense.
Speaker 3: I'm not sure you should put any more money in it.
Speaker 4: No, I can't. I can't sell it for a thousand dollars.
Speaker 4: And I looked at my invoice. I paid five nine
Speaker 4: dollars to have a good car that's running. And now
Speaker 4: he wants to know the thirty three How long has that.
Speaker 3: Car been sitting around.
Speaker 4: By the way, Oh, for a couple of years.
Speaker 5: Okay, so now for her to get it running, you
Speaker 5: have to spend another three grand.
Speaker 4: No, he brought it down to let's see, he's going
Speaker 4: to drop his labor down to twenty eight hundred, so
Speaker 4: close to three cawn. It's a ridiculous.
Speaker 3: Okay.
Speaker 5: Can you call in Scott, Scott, call in man. He
Speaker 5: just said this is different than the story he got.
Speaker 4: Well, it's in the same story all the time. I mean,
Speaker 4: it's real simple. Maybe though he didn't understand some of
Speaker 4: the facts.
Speaker 5: But well, he's listening to this. Okay, I'd like him
Speaker 5: to call. I'd like him to call, but listen. All
Speaker 5: I can say is, I don't know. I don't know
Speaker 5: what to do. I mean, she she walked into it.
Speaker 5: It's on her invoice.
Speaker 3: You can't force him to fix it just because. I mean,
Speaker 3: but what about the used engine to begin with? Where
Speaker 3: why would it have all this trouble in the beginning.
Speaker 6: It's hard to tell, but I mean that's why there's warranties,
Speaker 6: because there are problems with parts on occasion. But like
Speaker 6: I said, that's that's the scourious warranty I've ever heard of.
Speaker 3: You know, look at ava.
Speaker 5: You may not want to hear this, but if you
Speaker 5: think you're in the right, you go to small claims
Speaker 5: court and sue them for this, but you're going to lose.
Speaker 3: I mean, it's a technicality. It's like you bought something
Speaker 3: and you got what you bought and it sucks.
Speaker 5: It really does. I mean, I mean it really does.
Speaker 5: Who would expect how many miles on this used engine?
Speaker 5: Did they say, Well, that is the timing chain area
Speaker 5: for some engine.
Speaker 6: That's one hundred thousand on most Okay, yeah, that's not
Speaker 6: that wouldn't be concerned with the mileags.
Speaker 3: But are we sure they're telling you the truth on
Speaker 3: what it needs?
Speaker 4: I don't know.
Speaker 3: Well, is your car immobile at their place? You can't
Speaker 3: drive it.
Speaker 4: But they haven't completely taken apart. At this point, I
Speaker 4: don't know what to do. Do I throw it out
Speaker 4: of there? I can't sell it for a thousand dollars
Speaker 4: and according to them, it's going to take Well, he'll
Speaker 4: drop the price down to twenty eight hundreds to have
Speaker 4: it a working engine. I mean, how can he do it?
Speaker 1: The customer?
Speaker 3: Well, I don't know if they're doing it.
Speaker 5: I don't think they purposely went out and found an
Speaker 5: engine that was bad and put it in there.
Speaker 3: They bought this warranty.
Speaker 5: Now, granted, the warranty sucks, and I don't know why
Speaker 5: they would do a warranty like that. I want to
Speaker 5: wait for Deputy Dollar to call in hold on. I
Speaker 5: want to get his perspective, Yvonne. I'll take you right
Speaker 5: after this go with a sure thing Denver's Best roofer
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Speaker 5: you're content. Time for an insurance check up free no obligation.
Speaker 5: In comparison, call Compass Insurance paying too much your coverage
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Speaker 5: three all three nine two zero sixteen twenty two. Hi
Speaker 5: Tom Martino, your troubleshooter three all three seven one three
Speaker 5: talk seven one three two five five. Yvonne, you have
Speaker 5: a comment on open garages when I said I went
Speaker 5: around and I would close my neighbor's doors.
Speaker 3: What's going on with you?
Speaker 13: Well, bless your heart, and it's all about pay it forward.
Speaker 13: You've been in Denver a long time. I lost my brother,
Speaker 13: his wife and their young their oldest daughter back in
Speaker 13: nineteen eighty four because the garage door is open. Somebody
Speaker 13: walked in and murdered them.
Speaker 3: Oh my, the youngest.
Speaker 13: Girl has been She lived, but she's kind of been
Speaker 13: a wrecker. Whole life beca tram and the damage.
Speaker 3: What a terrible story. Holy crap.
Speaker 13: You know it's not about losing things, losing you can't replace.
Speaker 3: Wow. So Yvonne was that in the news years ago.
Speaker 13: Yes, it was that happened out in Aurora nineteen eighty four.
Speaker 3: Nineteen eighty four, I would have been here. What was
Speaker 3: the case called? I mean, if you don't mind talking
Speaker 3: about it, what was it?
Speaker 13: The hammer murders?
Speaker 11: Oh?
Speaker 5: My god, yes, yes, yes, yes, I remember that. I
Speaker 5: didn't know someone lived. I didn't realize that. Do you
Speaker 5: know I had heard a rumor. I had heard a
Speaker 5: rumor that in some of the investigating they found the
Speaker 5: imprint of what looked like I know this sounds barbaric,
Speaker 5: but where he was leaning over hitting with a hammer,
Speaker 5: they found an imprint of a belt buckle.
Speaker 3: Is that right?
Speaker 1: I think so?
Speaker 13: I sports details out of my head. It was a
Speaker 13: cat and he's in prison.
Speaker 3: Yeah, and it wasn't the Broncos, and that was one
Speaker 3: of the leads.
Speaker 5: Anyway, God, this is terrible. Anyway, So did you raise
Speaker 5: now was this your brother?
Speaker 13: You said, yes, my middle brother.
Speaker 3: Did you raise the girl?
Speaker 2: Uh?
Speaker 13: My mother did? Okay, So, but Vanessa is forty two now,
Speaker 13: so she's off on her own.
Speaker 3: Was she in the home when it happened?
Speaker 13: Yes?
Speaker 3: Does she remember?
Speaker 13: You would have died if if my mom hadn't found
Speaker 13: or the fire department had found her. When they did,
Speaker 13: she would not have survived.
Speaker 3: Did she remember it what happened? No?
Speaker 13: She was only three. Oh, thank god she remembers nothing.
Speaker 13: Holy wow again, bless you for doing that.
Speaker 3: Yeah, yeah, for sure. And you're right, Vaughn, You're right.
Speaker 5: It's way more It's way more important than bicycles and stuff. Uh,
Speaker 5: Deputy Dollar, So Ava said, look, I have a warranty.
Speaker 10: Shouldn't have?
Speaker 3: I think her main argument, Dollar.
Speaker 5: Is that she realizes the warranty now is labor only
Speaker 5: and it has a cap on it. But she says,
Speaker 5: shouldn't they have had a halfway decent engine to start with?
Speaker 5: Did she make that argument with you? Did you call
Speaker 5: the place?
Speaker 20: Yeah, Tom, I talked to her. I think, you know,
Speaker 20: like Ego Transmission is a shop that even Jeff picks
Speaker 20: that these guys are pretty good people. I've been working
Speaker 20: with a friend of hers, his name is Ted, and
Speaker 20: I have not spoken with Ava, so okay, but really
Speaker 20: and truly, at the end of the day, it's she
Speaker 20: only had the parts warranty and not a labor warranty.
Speaker 20: And in fact, they were going to call Ted or
Speaker 20: I mean he was called Kevin yesterday and see how
Speaker 20: much he would charge like to do this.
Speaker 1: Disrepair?
Speaker 3: It's the timing belt, and also they can yes, well
Speaker 3: roughly would that cost?
Speaker 6: Yeah, that's too vague. We need to get a little
Speaker 6: more detail on it. Why didn't you just give her,
Speaker 6: you know, just send her another motor and then pay
Speaker 6: the labor to put that in?
Speaker 20: Well, well, I think they that's what they want to do.
Speaker 6: But no, they're trying to piece together in the motor
Speaker 6: that we have.
Speaker 5: Wait a minute, dollar, you're saying they would send another
Speaker 5: engine if she pays the labor to.
Speaker 3: Put it in.
Speaker 20: That's what I've been told.
Speaker 3: Well, that wouldn't be twenty eight hundred, would it?
Speaker 6: No, it shouldn't be.
Speaker 20: Well, I I don't know, Kevin. Did they call you yesterday?
Speaker 6: No? I didn't get any calls.
Speaker 3: What would you tell? What do you think it would
Speaker 3: cost to install the engine? Approximately?
Speaker 6: You know, between fifteen hundred and two grand? You know
Speaker 6: typically you.
Speaker 5: Know that might be dollar That might be an approach
Speaker 5: to take. They send her another engine instead of fixing
Speaker 5: this one with this, I don't know, unless they have
Speaker 5: the choice not to.
Speaker 3: I don't know ava would did they ever say they
Speaker 3: would send another engine for you.
Speaker 4: No, that was never et.
Speaker 5: No, but that's something, listen, we ought to explore that.
Speaker 5: Maybe Deputy Dollar ought to ask, look, guys, can we
Speaker 5: get an engine since it's under warranty and then you
Speaker 5: would save a ton of money getting an engine installed
Speaker 5: than trying to repair the engine.
Speaker 4: Could be it depends on what they want to charge
Speaker 4: me for the new installation.
Speaker 5: No, Kevin's saying it might be fifteen to eighteen hundred
Speaker 5: Kevin here, So I mean, listen, that's one thing we
Speaker 5: have to explore.
Speaker 3: We have to take this break.
Speaker 5: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 5: dot com.
Speaker 3: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free no obligation comparison
Speaker 5: call Compass Insurance pay too much your coverage had dozens
Speaker 5: of insurance companies find out now three all three seven
Speaker 5: to seven to one.
Speaker 3: Help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the real estate Man dot com to list your
Speaker 5: home with Remax Alliance three all three nine two zero
Speaker 5: sixteen twenty two.
Speaker 3: Hi Tom Martino, your troubleshooter three all three seven to
Speaker 3: one three talk. Let's talk to Janet. What's happening with you? Janet? Janet, Hi,
Speaker 3: what's what's going on?
Speaker 18: Well, as we speak, I have a technician here who's
Speaker 18: working on a whale in heating and cooling unit in
Speaker 18: my uh condominium. And while he was installing the thermostat,
Speaker 18: the motor started to smoke and is now fried.
Speaker 5: Woah wait wait while he was working on the thermostat.
Speaker 18: Yes, he had installed a thermist tack that thought everything
Speaker 18: was good to go, turned it on. Who's starting to
Speaker 18: put the numbers in and all of a sudden we
Speaker 18: smell smoke and there's my living room is filled with smoke,
Speaker 18: and he believes the motor is fried.
Speaker 5: Okay, listen, I don't know what in a thermostat which
Speaker 5: is low voltage, could burn up a motor. They're not
Speaker 5: connected technically. I know it sounds like they are, but
Speaker 5: they're not. Unless this is not a really old installation, right.
Speaker 18: Yeah, these were installed fifty years ago.
Speaker 5: Oh wait wait wait, okay, because they could have been
Speaker 5: high voltage, Kevin, that could have been the old kind.
Speaker 3: So wait a minute, I'm just trying to think this
Speaker 3: technician is he saying it's coincidental. What is he saying?
Speaker 18: He doesn't know. He works for a place called Mount
Speaker 18: Mechanical that went bankrupt and now he independently does jobs
Speaker 18: in this building. I don't even know if he's a licensed.
Speaker 5: Oh god, so you have to figure out. Oh so
Speaker 5: now what when? So the motor that for the blower
Speaker 5: for both your air.
Speaker 3: And your heat is out now right? Yeah? But is
Speaker 3: this an individual unit for your condo? Did you say
Speaker 3: it was a condo?
Speaker 18: No, it's it's it's common property. Everyone has a heating
Speaker 18: and air conditioning. They're a stack. That's a twenty story comminium.
Speaker 3: I get it. But you each have your own in
Speaker 3: your own room, in your own.
Speaker 18: But it's connected to all the others.
Speaker 3: It's no, I don't get what you're saying. It's connected
Speaker 3: to all the others.
Speaker 18: Well if mine is individually controlled. But the heat, the
Speaker 18: pipes come from down in the basement of the building,
Speaker 18: the heating and cooling, the chillers, and we all share
Speaker 18: the same water that goes through the pipe.
Speaker 3: You all share the same blowers.
Speaker 5: No, no, you each have your own blowers or air movers, right, yes, okay, No,
Speaker 5: I get it.
Speaker 3: That is an old system.
Speaker 5: So the central you have sent heating and air but
Speaker 5: it's individually, but your air movers move it through your place.
Speaker 9: Correct.
Speaker 3: Oh this is a highly specialized Oh this is going
Speaker 3: to be terrible. So what were you asking if someone
Speaker 3: knows how to service that?
Speaker 18: Well, I think there might be somebody else who does this.
Speaker 18: Gentleman has been doing it.
Speaker 3: Here's the problem. You're going to have a big problem
Speaker 3: trying to find someone who will service a condo like that,
Speaker 3: because most of the ones we have don't do that.
Speaker 5: Holy crap. Hold on a second. We got to give
Speaker 5: this some thought. I don't know what to tell her.
Speaker 5: We're going to figure it out.
Speaker 3: Hold on,