Speaker 1: It's Night Side with Dan Ray on WBS Boston's news radio.
Speaker 2: Cole, I don't know if you're still in the newsroom.
Speaker 2: I think that was what we would call a fire sale.
Speaker 3: It looks like you don't want to know what the
Speaker 3: internet has to say about this. I can't say it
Speaker 3: on the radio.
Speaker 2: It's not good. Yeah, I'll bet, I'll bet that is
Speaker 2: a tough way for for the season to come to
Speaker 2: an end. They still have to play. I think it's
Speaker 2: eighteen games, but.
Speaker 3: Whoa kicking teeth, my goodness.
Speaker 2: Tough to see, tough to see teams, you know, go
Speaker 2: really dissembled. Yeah, particular Boston. But wait till next year.
Speaker 2: Training camp starts in September. I'm sure we're rebuilding, building
Speaker 2: all that. So well, we'll see.
Speaker 3: I just I'm gonna go get a pizza and forget
Speaker 3: this even happened.
Speaker 2: So yeah, that is a good game plan, very good
Speaker 2: game plan, let me tell you, better than the room
Speaker 2: the roof get going. No, yeah, there's still the Celtics
Speaker 2: and the Red Sox, so we're we still have some
Speaker 2: things to root for. But that's got a tough way.
Speaker 2: It's tough for those three guys to have to head
Speaker 2: off in different directions, scattered to the four wins. Thank
Speaker 2: you for the counseling, Nicole. I appreciate it.
Speaker 3: Happy to help anytime I feel like Lucy and Peanuts.
Speaker 3: You know, therapy five cents, but you're good, I don't
Speaker 3: have to pay.
Speaker 2: Good night, have a great weekend, Nicole. Good evening. Everybody welcoming,
Speaker 2: and I'm Dan Ray, the host of Nightside. Mike Templeton
Speaker 2: is sitting in for Rob Brooks. Rob was not traded. Nope.
Speaker 2: Rob is not working in some other radio station halfway
Speaker 2: across the country. He'll be back here on Monday night.
Speaker 2: Mike is just sitting in for him tonight, and it's
Speaker 2: going to do a great job for us. We have
Speaker 2: our Nightside News Update coming up. Four guests, all of whom,
Speaker 2: well at least three of WM are are going to
Speaker 2: talk about sub that all of us probably don't know
Speaker 2: a lot about. And then one is going to talk
Speaker 2: us at a forty five about a subject all of
Speaker 2: us know a lot about, and that is how windy
Speaker 2: and cold has been in Boston. So we're going to
Speaker 2: talk with doctor Lee Richardson about swearing being linked to
Speaker 2: increase pain tolerance. Then we're going to talk with a
Speaker 2: cardiologist turned author about the dark side of organ transplants
Speaker 2: and what to know. She wrote a novel about this.
Speaker 2: Then we're going to talk with a consultant for a
Speaker 2: trade association dealing with hygiene at and clean and cleanliness
Speaker 2: at hotels about the ten birdiest spots in every hotel room.
Speaker 2: And then we'll finish up with a quick weather recap
Speaker 2: and also forecast. And I'll remind you coming up at
Speaker 2: nine o'clock tonight, we have free tax advice from the
Speaker 2: night Side CPA himself, Mark Misselback. He is joining us
Speaker 2: again and he was here about three weeks ago. Any
Speaker 2: questions you have about the upcoming tax season, Mark will
Speaker 2: give you some free information, some pre advice, and free guidance.
Speaker 2: But first I want to welcome back doctor Lee Richardson,
Speaker 2: who has a doctor as a doctor. She's a PhD
Speaker 2: in psychology, founder of the Brain Performance Center. Welcome back,
Speaker 2: doctor Richardson. How are you.
Speaker 4: I'm good and thank you for having me.
Speaker 2: You're very welcome. So if this is an intriguing headline
Speaker 2: swearing linked to increased pain tolerance and strength, well I
Speaker 2: swear quite a bit, so maybe my pain tolerance is
Speaker 2: better than I realized. What how did you figure this
Speaker 2: one out? And what does it say about swearing?
Speaker 4: Well, you know, I'm in Dallas, Texas, and when we
Speaker 4: think about Dallas, Texas, what do we think about the
Speaker 4: Cowboys and increase excessive swearing?
Speaker 2: I think about I think about the North Stars. I'm
Speaker 2: a hockey fan, so that's that's what I think about. Okay,
Speaker 2: well you're talking about the Are you talking about the
Speaker 2: football team that's almost as bad as the Patriots at
Speaker 2: this point?
Speaker 4: Well, now, now now you're going to make me swear
Speaker 4: if you keep talking like, go ahead, no, But you know,
Speaker 4: swearing evots in motion, and there's there are studies that
Speaker 4: show that swearing actually reduces pain and that's because it
Speaker 4: induces that fight flight or freeze that occurs in our body.
Speaker 4: You know, when something happens and we're not sure how
Speaker 4: to deal with it, kicks in that autonomic nervous system.
Speaker 4: Maybe it kicks in those adrenal glands. We start kicking
Speaker 4: out all that cortisol. We give that adrenaline rush, and
Speaker 4: it's confusing. Do we fight, do we fight or do
Speaker 4: we freeze?
Speaker 2: Yeah, so that there have been studies that show so
Speaker 2: that if we let's say we stub our toe and
Speaker 2: as opposed to saying, oh, corn flakes, we say something
Speaker 2: a little more interesting. What you're saying is that when
Speaker 2: that angers hits you, oh I stub my toe. Get
Speaker 2: you know, you know what I could have said there,
Speaker 2: that that would have taken our mind off the pain
Speaker 2: and focused on our frustration. Is that really what you're
Speaker 2: talking about?
Speaker 4: Absolutely, because you know, you have to think about how
Speaker 4: the brain works. People remember those taboo words better than
Speaker 4: they do neutral members words that don't really mean much,
Speaker 4: you know. And when we stub our toe or when
Speaker 4: something happens that we don't like, we go into that
Speaker 4: fight or flight mode and just whatever comes out comes out.
Speaker 4: And I honestly I have clients that I work with
Speaker 4: and I think swearing is a way of emotional express Yes.
Speaker 2: It is. And also it said swearing is indicates or
Speaker 2: is linked to increased strength. How would that be?
Speaker 4: Well, you know, it's interesting because working in the brain
Speaker 4: performance world, you see a book with people that have
Speaker 4: suffer from seizures and epilepsy, and when that brain gets
Speaker 4: into that disregulated stake, the body kicks in the body
Speaker 4: provides the survival techniques I had a nine year old
Speaker 4: that the dad jumped on me and the nine year
Speaker 4: old and said, hang on, Lee, he's going into a
Speaker 4: seizure and he's going to throw you across that room. Okay,
Speaker 4: I'm hanging tight, man. So you know, one thing I
Speaker 4: think that we tend to forget about a lot is
Speaker 4: that the brain and the body. It's one unit. It's
Speaker 4: not the brain upstairs and the body downstairs. The body
Speaker 4: keeps score everything going on in the brain. And it's
Speaker 4: interesting to me because research also shows that swearing alleviates
Speaker 4: alleviates not only physical pain, but social pain as well.
Speaker 2: That's not a bad idea. When I was a teenager,
Speaker 2: there was a fellow who was a baseball player who
Speaker 2: I respected a great deal. He was an outfielder for
Speaker 2: the Yankees. I'm not going to tell you his name,
Speaker 2: but know him pretty well. And we were talking one
Speaker 2: day and he said to me, you know, have you
Speaker 2: started to swear? He was a very decent guy. And
Speaker 2: I said, not really. And he said, well, you know,
Speaker 2: he says, well I need to swear. He says, I
Speaker 2: just say ice cubes. And he said that would be
Speaker 2: a good habit for you to develop. Well, I said
Speaker 2: ice cubes, probably for a couple of weeks, maybe a
Speaker 2: couple of months, but then I eventually gave way to
Speaker 2: the more interesting words. And I wish in retrospect that
Speaker 2: I have followed his advice, because it would be great
Speaker 2: if you had the discipline, the mental discipline, which he
Speaker 2: had to and he got it. I admire him for
Speaker 2: it and ice cubes. So maybe I'll try in my
Speaker 2: later years here to make up for it and start
Speaker 2: just seeing ice cubes when I get mad or get frustrated.
Speaker 2: Doctor Richardson, thank you for explaining it, and you explained
Speaker 2: it really well, and it makes me feel less guilty
Speaker 2: for all the swears of I have uttered. But I
Speaker 2: think I'm going to go back to ice cubes. And
Speaker 2: so there we go, redeveloped that had you ever heard
Speaker 2: anything like that? By chance of just you pick award.
Speaker 4: It's interesting because for your listeners like history, King William
Speaker 4: of Orange in England, he when he spoke to the public,
Speaker 4: he used his native language, which was French, except for
Speaker 4: when he was swearing, and he did that in English.
Speaker 4: So he had his own funky way of saying ice cubes.
Speaker 2: Yeah. Interesting, interesting, All right, Well, I'll never forget ice cubes.
Speaker 2: And I'm glad I had a chance to tell you
Speaker 2: the story. And I thank you very much for being
Speaker 2: with us, and we'll have you back. Thanks so much,
Speaker 2: Doctor Richardson, Thank you, Thanks Bubby. When we get back,
Speaker 2: we're going to talk to a cardiologist, a different type
Speaker 2: of doctor, but the dark side of organ transplants and
Speaker 2: what you need to know. She's also an author. She's
Speaker 2: written a book called Change of Heart, which seems like
Speaker 2: it's going to be a very interesting what's called a
Speaker 2: medical thriller. Christina Laporte, Doctor Christina Laporte will join us
Speaker 2: on the other side of this break, and I remind
Speaker 2: you you can always pull down from the web. Just
Speaker 2: go to your phone and go down to get to
Speaker 2: the app store and bring down put on your phone
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Speaker 2: use WBZ as your first preset, so you will have
Speaker 2: us at the touch of a finger wherever you are
Speaker 2: in the world. Three hundred and sixty five days a year,
Speaker 2: twenty four to seven, you'll have w b Z literally
Speaker 2: in your pocket. My name's Dan Ray. This is Nightside.
Speaker 2: We will be right back on WBZ ten thirty and
Speaker 2: your am Dial Boston.
Speaker 5: Now back to Dan ray Line from the Window World
Speaker 5: night Side Studios on WBZ News Radio.
Speaker 2: Very happy to be joined by doctor Christina Laporte. She's
Speaker 2: a cardiologist turned thriller author. We're going to talk about
Speaker 2: this book Change of Heart, which has just come out.
Speaker 2: It is a medical thriller and I haven't read it,
Speaker 2: but I've read a little bit about it and it's
Speaker 2: one that I think a lot of our listeners are
Speaker 2: going to want to pick up. How are you, doctor Laporte.
Speaker 6: I'm doing just fine. Thank you very much for having me.
Speaker 2: You're welcome.
Speaker 6: Mom.
Speaker 2: You are a cardiologist, so certainly you were familiar with
Speaker 2: things of the heart. Uh. And we want to first
Speaker 2: talk about, I guess the dark side of organ transplants.
Speaker 2: We just had a fairly well known organ transplant conducted
Speaker 2: here in New England. They're starting to actually transplant modified
Speaker 2: pig kidneys uh into patients, not having a whole lot
Speaker 2: of long term success, but there have at least been
Speaker 2: some patients walking out of hospitals. Is there a dark
Speaker 2: side our people? I know that the theme of your
Speaker 2: book deals with sort of the underbelly of people buying
Speaker 2: and selling criminals buying and selling people's organs, and I
Speaker 2: know that in other parts of the world has been
Speaker 2: some pretty horrific suggestions about this. Is this on the
Speaker 2: level when people, you know, need a kidney or they
Speaker 2: need a heart transplant, how do we regulate that?
Speaker 6: Well, I think that the problem is that we have
Speaker 6: a shortage of organs, and whenever there is a shortage, unfortunately,
Speaker 6: there's a black market that flourishes. Now, we could do
Speaker 6: a lot of things. We have done a lot of
Speaker 6: things to improve the situation, most of all for hearts,
Speaker 6: specifically for arts, you know, which has to do with
Speaker 6: the background for my book. For example, now we have
Speaker 6: a way to transport hearts which permits which really widens
Speaker 6: the scope of matching and transporting this organ In the past,
Speaker 6: we were transporting the heart in the cooler, like you
Speaker 6: know those black and red things, I mean white and
Speaker 6: red things. You know you take to a picnic and
Speaker 6: the heart will lasts only four hours. But now we
Speaker 6: have it's called the heart in a box. And this
Speaker 6: box has tubes with fluid that is warm and nourishing
Speaker 6: and goes inside the arteries of the heart, the coronary arteries,
Speaker 6: and the heart stops beating in the box and it
Speaker 6: arrives warm and beady, and it can last for twelve hours.
Speaker 6: So you can match somebody across the country and ship
Speaker 6: it on the plane, which before you can do. So
Speaker 6: we have more hearts that way. We also have changed
Speaker 6: also the the way that we take organs. You know,
Speaker 6: they in the past we could only take organs from dead,
Speaker 6: brain dead people, but now we can take them from
Speaker 6: people who have damage to the brain and the you know,
Speaker 6: irreversible damage and they had the cardio circulatory arrest, but
Speaker 6: they're not completely brain dead as by definition. So we've
Speaker 6: done all these things. But the truth of the matter
Speaker 6: is that it still is a shortage, and we could
Speaker 6: do more things to prevent, you know, the illegal sale
Speaker 6: sale of organs. There's been estimated there is one point
Speaker 6: seven billion dollars exchange his hands in order to buy
Speaker 6: illegally obtain organs. One thing we could do is to
Speaker 6: pay the family and to pay the donor legally pay
Speaker 6: of course, regulating you know a little bit. The fact
Speaker 6: that you know, obviously you can't just kill your family,
Speaker 6: you know, to sell organs there.
Speaker 2: And that does you have to get us to the
Speaker 2: theory of the book, and I want to sort of
Speaker 2: weave it in here. You talk about the book deals
Speaker 2: with an unsolved murder, and again we're not going to
Speaker 2: give away the whole plot line, but my question is
Speaker 2: is there how are the criminals getting organs at this point?
Speaker 2: I mean, obviously someone you know, let let's say someone
Speaker 2: who's riding a bicycle, uh, for example, runs into a
Speaker 2: tree and and they are their own life support. Well,
Speaker 2: the family can agree read to harvest the organs. Uh.
Speaker 2: But but that's got to be done you know, at
Speaker 2: a hospital by trained professionals. How can the black market
Speaker 2: get even access to these organized And I haven't read
Speaker 2: the book yet, but well, this.
Speaker 6: Is this is just a background in the book, is
Speaker 6: not really the main problem, meaning the main thing in
Speaker 6: the book is really cyber crime, which is a more
Speaker 6: modern way to to actually deal with this situation. But
Speaker 6: there are criminals force people, you know, they're like slave
Speaker 6: you know, people in the Third World or in China,
Speaker 6: they had prisoners that they had political prisoners who were
Speaker 6: not in prison for for for serious crimes. They were
Speaker 6: just said, you know, not not going along with the
Speaker 6: with the government, and and they were forced to make
Speaker 6: organs against the will, so that's how they obtained organs.
Speaker 6: And of course the condition in which this this transplant,
Speaker 6: soeldna probably not very very clean or you know exactly.
Speaker 2: Yeah, yeah, this is this is bothersome. Is this your
Speaker 2: first book? By the way, the name of the name
Speaker 2: of the book is simply Change of Heart, and apparently
Speaker 2: you have developed a couple of characters. It's called a
Speaker 2: minor in medical thriller. Is this your first book?
Speaker 6: No, this is the second book that gets published, and
Speaker 6: I've written more books which are coming out. The first
Speaker 6: book the name was Dissection, and I had the same
Speaker 6: two characters. But both books can be read. Either book
Speaker 6: can be read independently because the story is totally different.
Speaker 6: I just could not give up my characters, and those
Speaker 6: two characters I like him so captain, and I also kept.
Speaker 2: A lot of very successful authors who carry on. I
Speaker 2: think you're smart to do that, to be really honest
Speaker 2: with you. The book, by the way, this one, a
Speaker 2: Change of Heart, has just been published, as I understand
Speaker 2: that in January, correct in.
Speaker 6: February, just came out. And there is a there is
Speaker 6: a mystery in this Yeah, there is a mystery in
Speaker 6: this book that the heart transplant's number goes up, and
Speaker 6: obviously the doctor should be happy, but it goes up
Speaker 6: because the suicide number is going up. And these suicides
Speaker 6: are committed in a very precise way. People shoot themselves
Speaker 6: in the head and they avoid the area of the
Speaker 6: brain that makes the heart beating, so the heart keeps
Speaker 6: on beating. The brain is destroyed, and they do that
Speaker 6: in front of a hospital, so the heart can the hardested.
Speaker 6: And so that's the mystery that carries through the book.
Speaker 6: And you have to read the book to figure out why,
Speaker 6: no question.
Speaker 2: I'm sure it's available with bookstores and also on Amazon,
Speaker 2: probably the US way. The book is Change of Heart
Speaker 2: by doctor Christina Laporte, who's an author and even more importantly,
Speaker 2: a cardiologist. Well, thank you on both counts. Thank you
Speaker 2: for the work you've done on behalf of humanity as
Speaker 2: a cardiologist, and also thank you for the work you've
Speaker 2: done as an author to provide people with your thoughts
Speaker 2: and ideas and a novel, Change of Heart. Thanks doctor,
Speaker 2: I appreciate your time tonight, and thank you for getting
Speaker 2: the book and I know I'm going to enjoy it.
Speaker 6: Thanks again, well, thank you very much for having me.
Speaker 6: I really appreciate it.
Speaker 7: Thank you my pleasure.
Speaker 2: Now we're ready for the news at the bottom of
Speaker 2: the hour, which is fine. And on the other side,
Speaker 2: we're going to well this is going to freak you
Speaker 2: out a little bit. We're going to talk about a
Speaker 2: dirty hotel room, the ten Jermyst spots in hotel rooms,
Speaker 2: hotel hygiene exposed. We'll be talking with a consultant for
Speaker 2: a trade association that deals with cleaning, hygiene and facility
Speaker 2: management hotel industry. Back on Nightside, my name is Dan Ray.
Speaker 2: This is a cold Friday night here in New England.
Speaker 2: Pull a little closer to the radio and we'll warm
Speaker 2: me up. We've got a great show coming up tonight.
Speaker 2: Coming up questions from you about taxes, taxes approach the
Speaker 2: tax man cometh is about five weeks away and we
Speaker 2: have CPA Mark Missilbeck, the Nightside Tax CPA, and this
Speaker 2: is it. We had him on a couple of weeks ago,
Speaker 2: three weeks ago exactly and on Thursday night, and this
Speaker 2: will be his final appearance. So get your tax questions
Speaker 2: ready for Mark Missilbeck during the nine o'clock hour. Back
Speaker 2: after this on Nightside.
Speaker 1: It's Night Side with Dan Ray on w Boston's News radio.
Speaker 2: My guest is Derek OLIVERI I hope I pronounced it
Speaker 2: oliver era. Is that the correct pronunciation? Derek? Get okay,
Speaker 2: thank you very much. So you're a global consultant for
Speaker 2: an organization that the trade Association for Cleaning, Hygiene and
Speaker 2: Facility Management Industry at hotels. I guess you absolute information
Speaker 2: that suggests that the hotel rooms that all of us
Speaker 2: periodically stay in, I'm not nearly as clean as we
Speaker 2: would expect. What's going on?
Speaker 7: So where would you like me to start that?
Speaker 2: So obviously that's not that is not good. Are you on?
Speaker 2: Some are used on a speakerphone or on a headset.
Speaker 7: I'm on my headset.
Speaker 2: Yeah, okay, that's uh. Just make sure you got that
Speaker 2: mic right at your mouth because we're getting a big
Speaker 2: echo here. So go ahead. It is better, much better
Speaker 2: what you do.
Speaker 7: Okay, I just took off my headset.
Speaker 2: Thank you very much. That's perfect. I appreciate that very
Speaker 2: right ahead, Derek, okay, thanks so yeah.
Speaker 7: So obviously when we're talking about hotels, you know we're
Speaker 7: going to be looking at the high touch areas, which
Speaker 7: are these commonly areas where everyone goes in touch, and
Speaker 7: those are the ones that we're usually forgetting to clean regularly.
Speaker 7: So you know, there are ten areas in a hotel
Speaker 7: room that you want to look out for, and you
Speaker 7: know we can go over them, and you know, TV controller.
Speaker 2: Let's started. Let's start at the worst area, the area
Speaker 2: that people should be looking. I mean, I'm assuming you're
Speaker 2: talking about the bathrooms, but I don't think bathrooms are
Speaker 2: involved in what you're talking about.
Speaker 7: Well they are, but they're lowered down on the list.
Speaker 7: The number one item in all hotel rooms is the
Speaker 7: TV remote control. So obviously you know we're clicking through channels,
Speaker 7: we're eating, we're touching other surfaces. So the TV control,
Speaker 7: the TV remote control is the number one area that
Speaker 7: is unproperly sanitized during routine clean.
Speaker 2: Yeah, let me ask you. Do you figure this out
Speaker 2: by going in with microscopes? And I'm serious when I
Speaker 2: asked this question. I mean, that's that makes a lot
Speaker 2: of logic. But and obviously you're not checking every hotel
Speaker 2: room in America, but you've checked enough. How do you
Speaker 2: figure this out? I mean, I assume you're looking from
Speaker 2: microscopic germs. Is that that's the process.
Speaker 7: So what we do is we go in with black
Speaker 7: light testing and we do also ATP testing, so we
Speaker 7: do service testing to see if the surfaces are contaminated
Speaker 7: with with viruses and bacteria. So that's that's those are
Speaker 7: our primary tools when we go in the hotel rooms.
Speaker 2: Okay, so who hires you? Is it the hotel that
Speaker 2: wants to clean or do you do that? Who's who
Speaker 2: is your You know you work for this company. It's
Speaker 2: a consulting company. So does a hotel chain say hey, look,
Speaker 2: we want to do the right thing by our guests
Speaker 2: and we want you to come in and do a survey.
Speaker 2: Is that? Is that how it works?
Speaker 7: That's right on exactly. So we have organizations that call
Speaker 7: us in and ask us to come in and what
Speaker 7: we call us three hundred and sixty assessment. So we
Speaker 7: come in and we assess the whole of their operation.
Speaker 7: So we do obviously cleanliness inspections. We look at their tools,
Speaker 7: their operations, their scope of works, their training manuals. So
Speaker 7: we go over the whole thing and then we make
Speaker 7: sure that they're doing it right.
Speaker 2: By the way, you're a Canadian, I assume right.
Speaker 7: I am Canadian?
Speaker 4: Yes?
Speaker 2: And do you know how I know you're a Canadian.
Speaker 2: How do you know because you pronounce organization as organization.
Speaker 7: Okay, good to know. I gave, I gave my fluff up.
Speaker 2: No, no, no. I have a lot of friends in Canada,
Speaker 2: and that's how I because I'm a talk show host.
Speaker 2: You listen to words and how people pronounce words. And sure,
Speaker 2: all my friends who have ever played in the NHL
Speaker 2: and hockey players, they're always saying organization that I'm saying
Speaker 2: it's organization.
Speaker 7: Go ahead, Derek, Well, I'm out of Montreal, so but one.
Speaker 2: Of my favorite cities, one of my favorite cities. Great city,
Speaker 2: absolutely great, great city. You get out to Gibbeis on
Speaker 2: the island, I hope, or get to divisionally every once
Speaker 2: in a while.
Speaker 7: Absolutely right on. You know you've been here before.
Speaker 2: Your Canadians might make the playoffs. The Brewers just had
Speaker 2: a fire sale tonight. But let's get back on the topic.
Speaker 2: Soavy remote Control, give us a couple of the other
Speaker 2: areas that would surprise us.
Speaker 7: So light switches and lamp controls, so these are obviously
Speaker 7: obviously overlooked as well drink cleaning, door handles. So you're
Speaker 7: starting to see a trend here. It's a lot of
Speaker 7: high touch areas, so you know wherever people are touching
Speaker 7: the telephone handset. And then we get to your bathrooms.
Speaker 7: We have the faucets where the light switches in there
Speaker 7: as well. But one thing you might not know is
Speaker 7: the shower track. Right, so they'll come in and clean
Speaker 7: the glass, clean the wall, to clean you know, the
Speaker 7: shower head. But they're offered. They're often often forgetting is
Speaker 7: the shower track. So we get mold, We get moldy
Speaker 7: in there built up. So that is one area that
Speaker 7: that does does tend to pick up a lot of dirt.
Speaker 2: Right, I'm gonna I'm going to ask you. I don't
Speaker 2: want to know who your clients are, but I'm going
Speaker 2: to ask you a couple of questions. And I think
Speaker 2: you know, there are a lot of high end hotels,
Speaker 2: you know, the Ritzes and the four seasons, and then
Speaker 2: there are some you know, middle hotels, and then there
Speaker 2: are some hotels that are you know, a little less expensive.
Speaker 2: Maybe what I'm not going to mention those, but I
Speaker 2: think everybody knows the ones that are costing a thousand
Speaker 2: dollars a night and the ones that are costing five
Speaker 2: hundred dollars a night and the ones that are costing
Speaker 2: a couple of hundred dollars a night and the ones
Speaker 2: that are costing fifty nine dollars a night. Is there
Speaker 2: a correlation have you found between the cleanliness in the
Speaker 2: more expensive hotels and hotel rooms these are the less expensive?
Speaker 2: Is there a correlation or are some of the less
Speaker 2: expensive hotel chains doing a better job than some of
Speaker 2: the some of the high end chains. That's a tough question,
Speaker 2: but I got to ask it, gotta.
Speaker 7: Ask it, absolutely so. Obviously, you know, these different type
Speaker 7: of organizations have different budgets, right, so the thousand dollars
Speaker 7: hotel nights are going to have more budget than the
Speaker 7: fifty nine dollars hotel nights. But regardless of the type
Speaker 7: of hotel that we're talking about, if you don't have qualified,
Speaker 7: trained labor supervision and I could quality control, we'll find
Speaker 7: the same non compliancy that we find in fifty nine
Speaker 7: one dollar hotels and thousand dollar hotels. Wow.
Speaker 2: Yeah, In my you know, travels, it appears to me
Speaker 2: that it doesn't matter how expensive the hotel is. It
Speaker 2: generally is one person assigned to make up the bed
Speaker 2: and clean the room. Are they hotels out there that
Speaker 2: are throwing more people power at this problem and having
Speaker 2: you know, two or more attendants cleaning the rooms.
Speaker 7: So that's a great question then. So obviously, when we're
Speaker 7: talking about the cleaning industry, a lot of our calculations
Speaker 7: are workloading is done in according to how many square
Speaker 7: foot can it employee cleaning the hour? Right, So it's
Speaker 7: the more square foot there is the square feet that
Speaker 7: they're doing, the more they're running, the quicker they're doing
Speaker 7: their job, and the more corners are cutting. So if
Speaker 7: you have a good organization, they've done proper workloading, then
Speaker 7: we're going to give the employees the time necessary to
Speaker 7: cover the square footage. They're going to cover it in
Speaker 7: any hour shift. So you know, let's give them the tools,
Speaker 7: let's not make them run, and let's make sure that
Speaker 7: they're all, you know, pulling in the same direction with
Speaker 7: the right amount of hours and the right amount of tools,
Speaker 7: and they can do the job properly.
Speaker 2: Now, are there any hotels, particularly the hotels that are
Speaker 2: competitive that there are hotels that advertise on television? Very
Speaker 2: rarely do you see a four Seasons or Ritz advertising
Speaker 2: on television because I think they they pride themselves on
Speaker 2: going to be their high end. But I'm wondering if
Speaker 2: a hotel chain without mentioning a name, because I'm not
Speaker 2: even thinking of one, but a hotel chain that would
Speaker 2: be advertising on television might someday focus and say, look,
Speaker 2: you want a clean hotel room, come to our hotel
Speaker 2: because we put an emphasis. You know, the amenities are
Speaker 2: really nice. They have a swimming pool or whatever. But
Speaker 2: has any hotel chain, to the best of your knowledge,
Speaker 2: picked up on the points that you're making, which to
Speaker 2: me are amazing that with just a little bit extra effort,
Speaker 2: these hotels could really claim to be the cleanest hotels
Speaker 2: around or has that already been done?
Speaker 7: So I've never heard of a whole tell come on
Speaker 7: and say, you know, come to us, we are the cleanest.
Speaker 7: But there are hotels that have started well sending service
Speaker 7: right so once you've checked out, you get that email
Speaker 7: here's your bill, and then you get a little survey
Speaker 7: how was you know, how was the service? How was
Speaker 7: the cleaning? Is more? And moral establishments are doing that
Speaker 7: to get feedback, able to put their finger on you know,
Speaker 7: see maybe the things that rub clients the wrong way
Speaker 7: while they were staying and correct them times these people
Speaker 7: come back.
Speaker 2: Yeah, well, you know, there's a lot of things that
Speaker 2: if if the breakfast is sort of cold, obviously that's
Speaker 2: not good. If if the wait for dinner, if the
Speaker 2: dinner reservations are constantly late, or you know that sort
Speaker 2: of stuff. But I do think that there's enough people
Speaker 2: who are really concerned about cleanliness that you can take
Speaker 2: this idea and and and sell it or market it.
Speaker 2: That if there was sort of one of those hotel
Speaker 2: chains there was out that I was out there and
Speaker 2: actually spending money to attract you know, folks who are
Speaker 2: not looking to pay a thousand dollars a night for
Speaker 2: hotel room and looking for you know, family hotels and
Speaker 2: all of that, and emphasize that we take the time,
Speaker 2: you know, and that our hotel rooms are cleaner, are
Speaker 2: the cleanest around. I'll bet you. I'll bet you that
Speaker 2: would do help some of these changes as they compete.
Speaker 2: I mean, there's there's a it's like the bell curve
Speaker 2: of life. I mean there's there's a couple on one
Speaker 2: end here the high end, and you've got a couple
Speaker 2: on the low end that you know or quick hotels
Speaker 2: fifty nine dollars hotels, but the hotels for families that
Speaker 2: are maybe one hundred and fifty a nine or whatever
Speaker 2: depending upon the city, depending upon their location. I think
Speaker 2: it would be a tremendous marketing tool for them to
Speaker 2: use your your information and the information that that you've developed.
Speaker 2: I don't know if that's going to help you, but
Speaker 2: I think it would help the general public to identify
Speaker 2: a hotel that really prided it It prides itself on
Speaker 2: the cleanliness of the rooms, the comfort of the rooms,
Speaker 2: but also the cleanling.
Speaker 7: Is you're you're spot on, and I think that's part
Speaker 7: of our our mission as an organization, is to get
Speaker 7: the word out there and highlight the importance of clanning.
Speaker 7: It's unfortunately, you know, when we're talking about budget cuts,
Speaker 7: cleaning is probably one of the first ones that gets
Speaker 7: affected because a cleaning contract is usually one of your
Speaker 7: top three expenses no matter what they've been building, we're running,
Speaker 7: so you know, when we've got to tighten the belt, unfortunately,
Speaker 7: it comes out of the budgets for the cleaning. But
Speaker 7: to your point, you know, I've stayed in many hotels
Speaker 7: you know, from you know, from the ones on the
Speaker 7: street corner to the ones on the strip in Vegas,
Speaker 7: and you know, I can tell you that none of
Speaker 7: them are spared. You know, they all have their own
Speaker 7: problems that they're dealing with, and unfortunately, you know, I
Speaker 7: get to stay in a hotel where I have nothing
Speaker 7: to say.
Speaker 2: All right, Well, Derek, I appreciate your time. You've provided
Speaker 2: a lot of information. If folks want to get more information.
Speaker 2: You're a global consultant for company called ia I S
Speaker 2: s A. Do you want to give out that website?
Speaker 2: Is are any website that could get people in touch
Speaker 2: with you?
Speaker 7: Yeah, they can reach us at hihs say dot com
Speaker 7: and on our consulting paid all our information is there.
Speaker 2: Try try that one a little bit more slowly so
Speaker 2: everybody could hear it.
Speaker 7: In sure. Our site is issa dot com and we
Speaker 7: can go you can go on the consultant town and
Speaker 7: all our information is there.
Speaker 2: Excellent, Derek. I enjoyed the conversation and you've got a
Speaker 2: great organization. Thank you so much. Pleasure talk again when
Speaker 2: we get back. We're going to talk about the strong
Speaker 2: Windnsdaday Brian Thompson accurate. Whether meteorologist is going to join us.
Speaker 2: If you were out and about today it was as
Speaker 2: windy a day in Boston as I can remember in
Speaker 2: a long time. I know that March it's always at
Speaker 2: windy month. But boys, there's some of the stuff I
Speaker 2: saw on the news tonight incredible, particularly that oh that
Speaker 2: that crash, the workspace coming plummeting down the scaffolding next
Speaker 2: to that building on Exodus Street at a that are
Speaker 2: in Peacon Street. I know that area. I lived in
Speaker 2: that area many years ago, and boy, it's amazing no
Speaker 2: one was killed.
Speaker 5: We'll be back now, back to Dan Ray live from
Speaker 5: the Window World night Side Studios on WBZ News Radio.
Speaker 2: Well, I was watching the midday news today in both
Speaker 2: Channel four and Channel five. They had this big story
Speaker 2: about some scaffolding and a building on Exeter Street on
Speaker 2: the corner of Exitter in Beacon Street in downtown Boston.
Speaker 2: I used to live across the street from that particular building,
Speaker 2: and the scaffolding collapsed about eleven thirty this morning. It's
Speaker 2: a it's a miracle no one was hurt because it's
Speaker 2: an area where there's a lot of not only automobile traffic,
Speaker 2: but pedestrian traffic. And with us to talk about this
Speaker 2: extraordinary wind storm that blew through our parts today, as
Speaker 2: Brian Thompson, ACU meteorologist Brian has been with us before. Brian,
Speaker 2: I gotta believe today was the wediest day in a
Speaker 2: while here in New England. If I'm wrong, correct me.
Speaker 2: But man, those winds were wild today.
Speaker 8: Yeah, we had some strong winds just in general. But
Speaker 8: I think what's impressive is just how widespread the winds were.
Speaker 8: A lot of times when we talk about winds like
Speaker 8: we saw today kind of in the sixty mile per
Speaker 8: hour range, they were more on an isolated basis, but
Speaker 8: this was pretty widespread. I mean Boston at Logan Airports
Speaker 8: a sixty two mile prour wing gus will star at
Speaker 8: a sixty two mile per hour wind gust to New
Speaker 8: Bedford top gust of sixty miles per hour. Most of
Speaker 8: most areas northwest, even all the way out toward Fitchburg,
Speaker 8: We're talking about some sixty mile per hour gusts. So
Speaker 8: it was it was windy consistently throughout the day. We
Speaker 8: had some fifty to sixty mile per hour gusts and
Speaker 8: it was widespread. It was something we saw across much
Speaker 8: of the area.
Speaker 2: My understanding, and I'm just watching newscast like everyone else
Speaker 2: show the expert, but my understanding is that the cause
Speaker 2: of this was a storm that's sitting off the east
Speaker 2: coast of Canada and it's just blowing northwest winds our way.
Speaker 2: Is that the deal?
Speaker 8: Yeah, it's actually the very storm that brought us the
Speaker 8: rain yesterday morning that moved to the north and east
Speaker 8: and it strengthened considerably. And this is something we see
Speaker 8: that's very common when these storms move northeastward. If you
Speaker 8: think of we didn't have very many this winter, but
Speaker 8: if you think of a typical nor'easter that's strengthening as
Speaker 8: it's moving up the coast, a lot of times that
Speaker 8: strengthening condition continues as it goes up into Atlantic Canada.
Speaker 8: And that's what we saw this time as well. And
Speaker 8: wind is basically fueled in its most basic sense by
Speaker 8: differences in pressure between low pressure and high pressure. And
Speaker 8: you've got this very strong storm sitting over Atlantic Canada
Speaker 8: that's probably equivalent to a low end hurricane, and then
Speaker 8: you have high pressure that's not a particularly strong high pressure,
Speaker 8: but enough to create a pretty sizable difference across the
Speaker 8: Ohio Valley. And it's that difference in between that creates
Speaker 8: that strong wind and so again, it was the very
Speaker 8: storm that brought up the rain as it moved out.
Speaker 8: It's just kind of the difference of pressure. The pressure
Speaker 8: gradient really fueled that wind today on the back side
Speaker 8: of it.
Speaker 2: So the location of the high pressure and the low
Speaker 2: pressure is what pumped the winds in from the northwest.
Speaker 2: These were cold winds. When we have a northeaster, that
Speaker 2: storm sits off our coast, but it's throwing winds from
Speaker 2: the northeast at us. That's a different It's still strong winds,
Speaker 2: but they're different correct both directionally and otherwise.
Speaker 8: Yeah, it's just basically where the storm is. So, like
Speaker 8: you were talking about, when you have a nor'easter coming
Speaker 8: up the coast, especially out ahead of the storm, the
Speaker 8: winds are typically out of the east. That the flow
Speaker 8: around an area of low pressure is counterclockwise, So when
Speaker 8: you're on the northern side of the storm, the wind
Speaker 8: will be coming in out of the east, and that
Speaker 8: generally impacts the coastal areas more because there's no friction
Speaker 8: over the water, so the wind can kind of move
Speaker 8: as it pleases. But this time, and this happens frequently,
Speaker 8: we're on the back side of these storms and That's
Speaker 8: why typically when you get these big storms to come
Speaker 8: on through, when you're on the back side of them,
Speaker 8: it typically is colder because the wind usually shifts out
Speaker 8: of the northwest. That's what we saw this time. So again,
Speaker 8: if you just kind of follow the flow around the
Speaker 8: low pressure area, you wind up with the northwesterly wind,
Speaker 8: and that's why the wind was a colder wind today.
Speaker 2: Okay, Am I right or wrong on this? And believe me,
Speaker 2: I'm more often not wrong, particularly in subjects I'm not
Speaker 2: an expert in Is March the windiest month? At least
Speaker 2: that's my recollection that of all the months in New England,
Speaker 2: March always is the windiest month. Right or wrong on
Speaker 2: that one, Brian.
Speaker 8: I don't know offhand if it's absolutely the windiest. Now
Speaker 8: it is, it's certainly one of the windier months because
Speaker 8: storms are typically fueled by temperature gradients. We're just talking
Speaker 8: about wind gradients, temperature gradients basically the difference between and
Speaker 8: warm and now that we're getting into March, the warmer
Speaker 8: airs trying to come north, so you wind up with
Speaker 8: in general more opportunities for storms to form because the
Speaker 8: warm air is trying to come back northward, but the
Speaker 8: cold air is still fighting back. So a lot of
Speaker 8: times we get to these storms in March. Even though
Speaker 8: they may not be all snowstorms, we can still get
Speaker 8: some powerful storms and sometimes even the most powerful storms
Speaker 8: of the winter wait till March at least strength wise,
Speaker 8: maybe not necessarily the amount of snow you get, but
Speaker 8: just because of the sheer power of them, they can
Speaker 8: produce more wind.
Speaker 2: Well, all of us who lived in New England in
Speaker 2: late nineteen nineties will always remember the April first, April
Speaker 2: Fool's Day storm of nineteen ninety seven and thirty inches
Speaker 2: of snow which went away because it was April. But
Speaker 2: I don't know if you were around for that one,
Speaker 2: but that was that was a storm that surprised us all. Brian,
Speaker 2: if I could give us a quick ten day forecast,
Speaker 2: when are we going to get some relative warmer weather.
Speaker 8: It looks like early next week that's going to happen.
Speaker 8: It may not be a particularly long period, but we
Speaker 8: are seeing temperatures are gonna be rising through the forties
Speaker 8: this weekend. I think the one day you want to
Speaker 8: zero in on for a really nice maybe spring previews,
Speaker 8: probably Tuesday. I think we will get into the mid
Speaker 8: to upper fifties. Won't be surprised a few places hit sixty.
Speaker 8: I can't guarantee that. Southern New England. That's always fickle.
Speaker 8: Sometimes the colder air hangs on a little bit longer
Speaker 8: because we're surrounded by water. But as we get into
Speaker 8: the middle of the week, it does look like at
Speaker 8: least some slightly cooler air comes in, and then maybe
Speaker 8: late next week there might be another push of warmth
Speaker 8: that comes our way.
Speaker 2: Eventually he's gonna get warm July and August, we'll eventually
Speaker 2: get here. Brian Thompson, Meteorologists EVACU Weather, thanks so much
Speaker 2: for being available. I know it's been a long a
Speaker 2: few days for you here, but have a great weekend.
Speaker 2: I hope you're off.
Speaker 8: Thanks Brian, I am thanks to have a good weekend.
Speaker 2: You're very welcome. We come back when to talk about
Speaker 2: your taxes and you can have some free tax advice
Speaker 2: from a lary accomplished, amazingly accomplished and qualified in competence CPA.
Speaker 2: My good friend Mark Misselbeck. Right after the news at
Speaker 2: nine o'clock here on nightside