WEBVTT 1 00:00:00.760 --> 00:00:06.240 Yeah, ripped up. 2 00:00:07.719 --> 00:00:10.839 News need so you don't have. 3 00:00:12.960 --> 00:00:13.720 Come running. 4 00:00:14.000 --> 00:00:16.519 Just as fast as we can. 5 00:00:16.679 --> 00:00:18.600 Shoot's gonna help come. 6 00:00:19.199 --> 00:00:22.320 Man Dix is the Troubleshooter Show. 7 00:00:22.960 --> 00:00:29.120 Now, Tom Martino, Hi, Tom Martino here, Welcome to the show. 8 00:00:29.199 --> 00:00:31.960 Three h three seven one three talk three L three 9 00:00:32.079 --> 00:00:36.399 seven one three eight two five five. Welcome to the show. 10 00:00:36.439 --> 00:00:38.799 And I urge all of you to when you get 11 00:00:38.799 --> 00:00:42.439 a chance, always try to find us live on YouTube 12 00:00:42.479 --> 00:00:45.039 as well, and of course on our great radio stations 13 00:00:45.240 --> 00:00:49.039 and the iHeartRadio app. And I've expanded the studio, so 14 00:00:49.079 --> 00:00:51.280 now I'm even gonna be able to have more people 15 00:00:51.280 --> 00:00:54.840 when I need it. I think Mark and Seues are 16 00:00:54.920 --> 00:00:57.960 off today. Do we have a Katschina any deputies. 17 00:00:57.479 --> 00:00:58.000 In the house? 18 00:01:00.560 --> 00:01:05.280 His Kachina there or she uh and uh okay, Shannon 19 00:01:05.239 --> 00:01:09.280 and these Okay, if you guys want later, I can 20 00:01:09.319 --> 00:01:11.840 do a zoom. If she wants to set up the zoom, 21 00:01:12.280 --> 00:01:14.439 I can send her a link and we can have 22 00:01:14.480 --> 00:01:19.159 you guys on camera. So Bow and Doc in the 23 00:01:19.200 --> 00:01:23.040 house to take cases. We have Deputy Dimitri here to 24 00:01:23.159 --> 00:01:25.560 take cases, and of course I'll i'll once I introduce 25 00:01:25.640 --> 00:01:27.439 him to the studio, he can go back and forth 26 00:01:27.640 --> 00:01:30.000 and you guys now that I've expanded, can come here 27 00:01:30.040 --> 00:01:32.280 as well anytime, just let me know. And then I 28 00:01:32.280 --> 00:01:35.319 have doctor Joel Tridak with me. We're gonna talk to 29 00:01:35.319 --> 00:01:38.200 them cell therapy and we're gonna get a progress report. 30 00:01:37.920 --> 00:01:38.400 On my hair. 31 00:01:38.920 --> 00:01:44.040 Now, I have a top light here which highlights it's 32 00:01:44.079 --> 00:01:47.159 not a very good thing. It highlights the thinness of hair. 33 00:01:47.200 --> 00:01:51.519 But seriously, I did a stem cell therapy on my on. 34 00:01:51.400 --> 00:01:54.879 My scalp twice now. And they have a great program. 35 00:01:55.000 --> 00:01:57.000 You pay once and you get one and then you 36 00:01:57.120 --> 00:02:00.400 get redos and then that's your It's called the Seer Reason. 37 00:02:00.400 --> 00:02:04.760 Once you're done, then you know you wait for the magic. 38 00:02:04.840 --> 00:02:09.960 Now I will say, you know, everyone told me they'd 39 00:02:10.000 --> 00:02:14.759 noticed something. It's been very it's very very real, very slow, 40 00:02:14.960 --> 00:02:20.400 very deliberate. It's itching like hell now and then tells 41 00:02:20.439 --> 00:02:22.080 me something's going on like new hair. 42 00:02:22.280 --> 00:02:25.039 But who knows. Right, I think it's great. 43 00:02:25.520 --> 00:02:30.199 My wife says it has absolutely changed a bit. 44 00:02:30.319 --> 00:02:32.240 Mark said it and he's very skeptical. 45 00:02:33.800 --> 00:02:37.400 So in any case, we were taking pictures and you 46 00:02:37.439 --> 00:02:42.280 can see gradual improvement and that's really a cool, cool thing, 47 00:02:42.520 --> 00:02:46.039 a really a cool thing. And we'll talk more about 48 00:02:46.080 --> 00:02:50.360 that and anything you want to talk about. But today, God, 49 00:02:50.400 --> 00:02:52.800 I'm so pissed off. I don't even know where to start. 50 00:02:53.840 --> 00:02:56.800 I got to talk about somebody, but callers always get priority, 51 00:02:57.599 --> 00:03:02.560 John when if you will not believe, I think I'd 52 00:03:02.560 --> 00:03:04.879 be classified as a crazy person. It has to do 53 00:03:04.919 --> 00:03:09.280 with Federal Express until eventually I went out and followed 54 00:03:09.319 --> 00:03:09.759 a truck. 55 00:03:11.840 --> 00:03:15.080 Honest to god, Federal Express. 56 00:03:15.120 --> 00:03:16.479 I'm just going to say this, and I'm going to 57 00:03:16.520 --> 00:03:20.199 go to college then I'll explain it. Federal Express is 58 00:03:20.479 --> 00:03:26.639 the worst delivery service you can have, the worst except 59 00:03:26.840 --> 00:03:32.719 in one circumstance. You know, those flat Federal Express envelopes documents. Okay, 60 00:03:33.479 --> 00:03:36.800 when they go business to business where there's someone always 61 00:03:36.879 --> 00:03:40.639 there to accept it, they can't lie and cheat. 62 00:03:41.080 --> 00:03:42.199 You'll see what I mean by that. 63 00:03:42.520 --> 00:03:45.400 So they when they make an attempt to deliver at 64 00:03:45.400 --> 00:03:47.680 a business, do you know someone's going to be there, 65 00:03:47.719 --> 00:03:53.080 They drop it at the reception, somebody signs for it. Documents, 66 00:03:53.120 --> 00:03:56.360 nothing wrong with that, real estate whatever. But when it 67 00:03:56.439 --> 00:04:01.400 comes to ground and any kind of of a package. 68 00:04:02.080 --> 00:04:04.560 I have made up my mind that if a seller 69 00:04:05.120 --> 00:04:08.879 on Amazon or eBay or anywhere says they use Federal 70 00:04:08.919 --> 00:04:13.879 Express I will not use them. That's how strongly I 71 00:04:13.919 --> 00:04:18.439 feel about Federal Express. I have caught them lying and cheating. 72 00:04:18.959 --> 00:04:23.279 And what I don't understand is how stupid this particular 73 00:04:23.439 --> 00:04:27.439 driver is that he would lie and think. 74 00:04:27.279 --> 00:04:29.439 He's going to get away with it. And I'll tell 75 00:04:29.480 --> 00:04:32.439 you why you can't get away with it anymore. 76 00:04:32.800 --> 00:04:34.839 I know you are a thinking the same thing I am. 77 00:04:34.959 --> 00:04:37.639 You can't well, you can't say you attempted a delivery 78 00:04:37.680 --> 00:04:38.759 if you didn't anymore. 79 00:04:38.879 --> 00:04:41.879 Not today's technology. Wink wink in a hint. I'm not 80 00:04:41.959 --> 00:04:43.319 going to get into it right this second. 81 00:04:43.360 --> 00:04:46.920 John, he wants to talk about solar battery purchase. Now, 82 00:04:46.920 --> 00:04:50.360 wait a minute, John, didn't you call once before? 83 00:04:50.560 --> 00:04:53.120 Or did we? I mean, it would be very unlikely 84 00:04:53.160 --> 00:04:56.120 we had two people calling about solar purchases. 85 00:04:56.199 --> 00:05:00.639 Did you call before on this? I'm just curious about this. 86 00:05:01.480 --> 00:05:02.120 Did you know? 87 00:05:02.240 --> 00:05:06.240 I no, I did, But my friend did. My dad 88 00:05:06.560 --> 00:05:09.800 ordered batteries from Solar Sovereign and the same thing happened 89 00:05:09.800 --> 00:05:10.199 to him. 90 00:05:11.120 --> 00:05:14.439 Okay, now, your friend I believe Dimitri, Are you the 91 00:05:14.439 --> 00:05:16.040 one that did you take care of that? Let me 92 00:05:16.040 --> 00:05:18.560 get on the widest here. What did you did you 93 00:05:18.720 --> 00:05:20.839 take care of that? Dmitri. Let me go over to 94 00:05:20.879 --> 00:05:21.600 your mic right there. 95 00:05:21.680 --> 00:05:23.879 Yes, go, Yes, we took care of that last week. 96 00:05:24.000 --> 00:05:27.680 The consumer is uh satisfied and so well? 97 00:05:27.839 --> 00:05:31.519 Did they refunded? Did they send batteries? Neither. 98 00:05:31.639 --> 00:05:34.600 The consumer disputed the charge in his credit card, and 99 00:05:34.839 --> 00:05:39.560 Sovereign Solar told me that they will not dispute the dispute. 100 00:05:39.720 --> 00:05:42.240 They're just going to let let that go on. 101 00:05:42.839 --> 00:05:47.600 So, John, did you dispute it on your credit card? Yes? 102 00:05:47.720 --> 00:05:51.720 I did, finally after they lied to me and one 103 00:05:51.879 --> 00:05:54.800 return my emails and one return my calls. 104 00:05:55.600 --> 00:05:57.879 You know what this is? This is we I think 105 00:05:57.920 --> 00:05:59.879 we've discovered a sleeze bucket. 106 00:06:01.319 --> 00:06:03.720 Do you want me to call them again? Well, what 107 00:06:03.759 --> 00:06:05.759 do you want us to do? You're calling us? What 108 00:06:05.800 --> 00:06:07.160 do you want us to do? John? 109 00:06:09.639 --> 00:06:09.839 Well? 110 00:06:09.920 --> 00:06:12.920 I so I need the batteries before winter. 111 00:06:13.399 --> 00:06:15.959 You're not gonna get them, don't don't no, no, don't 112 00:06:16.000 --> 00:06:16.839 even see. 113 00:06:17.439 --> 00:06:19.920 You did the right thing disputing it. Don't even bother. 114 00:06:20.079 --> 00:06:22.240 They're not delivering. Don't even bother. 115 00:06:23.439 --> 00:06:24.120 Yeah, but the. 116 00:06:24.120 --> 00:06:26.360 Problem is I need to order them from some some 117 00:06:26.560 --> 00:06:30.839 other company. And this dispute is you know, if they 118 00:06:30.879 --> 00:06:35.360 would just not fight the dispute or you know, Okay, 119 00:06:35.360 --> 00:06:35.639 do you. 120 00:06:35.600 --> 00:06:38.600 Want us to do you want deputy to a deputy? 121 00:06:39.000 --> 00:06:41.720 What was a D? Did he? Did? We decide on 122 00:06:42.000 --> 00:06:44.000 Deputy Bow, Deputy doc Deputy D? 123 00:06:44.279 --> 00:06:47.439 Okay, Deputy D. Do you want them to call and 124 00:06:47.839 --> 00:06:50.519 say we have yet another one? Could you also not 125 00:06:50.920 --> 00:06:52.240 dispute the dispute? 126 00:06:54.040 --> 00:06:54.600 Do you want us? 127 00:06:54.920 --> 00:06:55.560 That'd be great? 128 00:06:55.959 --> 00:06:56.879 Yeah, that'd be great. 129 00:06:57.560 --> 00:07:02.040 Okay, I will do that. Hold on and we'll have D. 130 00:07:02.399 --> 00:07:07.319 So Kelly, give us a text to Deputy D the information. Okay, 131 00:07:07.360 --> 00:07:10.480 we will and what we'll do is send that to 132 00:07:11.639 --> 00:07:14.079 or we'll call them and try to get that done. 133 00:07:14.079 --> 00:07:14.959 Okay, thank you? 134 00:07:15.519 --> 00:07:18.759 Three oh three seven one three talks seven one three 135 00:07:18.800 --> 00:07:19.600 eight two five five. 136 00:07:20.319 --> 00:07:22.720 Kelly, who did we We had a. 137 00:07:22.720 --> 00:07:26.439 Bisle carpet cleaner that was under warranty that broke. I'm 138 00:07:26.480 --> 00:07:28.639 trying to think what we did with it, and oh 139 00:07:28.680 --> 00:07:30.480 you did that to Okay, so we'll we'll I'll just 140 00:07:30.560 --> 00:07:32.120 let me did you call on that yet? 141 00:07:32.879 --> 00:07:37.720 I spoke with a consumer on a Sunday yesterday and 142 00:07:37.800 --> 00:07:39.920 she told me what's going on. 143 00:07:40.000 --> 00:07:42.399 It's not under warranty. I thought it over. 144 00:07:42.279 --> 00:07:46.720 Five years ago. But the problem is that her local business. 145 00:07:46.879 --> 00:07:48.639 In other words, there's no one that can fix it. 146 00:07:49.000 --> 00:07:52.720 Well, it went back to Bisle in February for repairs, 147 00:07:53.040 --> 00:07:56.519 and neither the repair center that sent it there nor 148 00:07:56.560 --> 00:07:58.319 the consumer is heard back from Bissell. 149 00:07:58.959 --> 00:07:59.120 Uh. 150 00:07:59.199 --> 00:08:01.680 Yesterday I sent an email to the PR department at 151 00:08:01.680 --> 00:08:04.120 Bissole asking them for an appointment to give them a 152 00:08:04.120 --> 00:08:07.360 call to check the status of this repair, and so 153 00:08:07.480 --> 00:08:09.240 far I've had no response from Bissole. 154 00:08:09.399 --> 00:08:12.800 Okay, I'll keep following up. Okay, thank you very much. 155 00:08:12.800 --> 00:08:15.240 Three oh three seven one three talk seven one three 156 00:08:15.279 --> 00:08:18.240 eight two five five. Deputy bo what about that four 157 00:08:18.279 --> 00:08:23.720 thousand dollars deposit Top Tier Moving, remember that one that 158 00:08:23.959 --> 00:08:28.240 was from last week? And uh, Tennessee to Colorado. 159 00:08:29.360 --> 00:08:33.840 Yes, I talked to Catherine over the weekend and I 160 00:08:33.919 --> 00:08:37.600 tried to call their customer service and I'm getting ready 161 00:08:37.639 --> 00:08:43.639 to send an email, but I'm not getting a response. 162 00:08:44.279 --> 00:08:47.639 I did tell Catherine that I asked how she paid 163 00:08:47.679 --> 00:08:51.399 for it, and this was interesting. This tip Top Moving company, 164 00:08:51.919 --> 00:08:54.559 of course, would not accept a credit card or a check. 165 00:08:55.000 --> 00:08:58.799 They wanted her to wire the money the four thousand 166 00:08:58.840 --> 00:09:02.159 dollars to them. So I told Catherine. 167 00:09:01.519 --> 00:09:03.399 Saturday morning, that's crazy. 168 00:09:03.440 --> 00:09:05.759 He need to call her. The first thing she needs 169 00:09:05.759 --> 00:09:08.279 to do is call her bank this morning and change 170 00:09:08.279 --> 00:09:11.440 your account number, because it's very possible they can extract 171 00:09:11.440 --> 00:09:13.320 more money out of her account. 172 00:09:13.759 --> 00:09:15.000 Oh for sure. 173 00:09:15.360 --> 00:09:18.720 Whenever you do a well, whenever they have your account 174 00:09:18.799 --> 00:09:22.879 number and your routing number, they can steal from you. 175 00:09:22.960 --> 00:09:24.799 There is no two ways about it. Okay, I'm going 176 00:09:24.840 --> 00:09:27.159 to take this break, and then we're going to talk 177 00:09:27.200 --> 00:09:31.879 about your problems. We have someone with a contractor someone 178 00:09:31.879 --> 00:09:34.279 with an h A. We also want to talk about 179 00:09:34.320 --> 00:09:38.279 Federal Express people. I really mean this, sincerely, I really 180 00:09:38.320 --> 00:09:42.159 mean this. If you can avoid using Federal Express, you 181 00:09:42.240 --> 00:09:46.799 need to. What I found was maybe just a small 182 00:09:46.840 --> 00:09:47.960 issue with a few drivers. 183 00:09:47.960 --> 00:09:48.480 I don't know. 184 00:09:49.000 --> 00:09:52.480 The guy on the phone, jose a supervisor, promised me 185 00:09:52.519 --> 00:09:53.159 he would look into it. 186 00:09:53.200 --> 00:09:54.080 He'd called me the next day. 187 00:09:54.120 --> 00:09:56.320 He didn't, but he did say they were having problems 188 00:09:56.360 --> 00:10:01.440 with drivers lying to them and attending they made deliveries. 189 00:10:01.559 --> 00:10:04.039 It's it's not a small thing. 190 00:10:04.240 --> 00:10:07.759 I know. I uncovered something and I'll tell you more. 191 00:10:07.559 --> 00:10:09.840 Of that story on how I followed a truck and 192 00:10:09.879 --> 00:10:13.240 how I know what they're doing now. So that's Federal Express. 193 00:10:13.399 --> 00:10:16.720 I'm serious. You will want to hear this story. I'm 194 00:10:16.759 --> 00:10:20.639 Tom Martino, more coming upwaterpros dot net the best water systems, 195 00:10:20.679 --> 00:10:23.840 the lowest prices, and right now until further notice, he's 196 00:10:23.840 --> 00:10:28.240 doing both systems, the softening and the triple filter reverse 197 00:10:28.279 --> 00:10:31.639 osmosis drinking water, which would be even by his good 198 00:10:31.679 --> 00:10:33.039 prices over four grand. 199 00:10:34.360 --> 00:10:35.919 He's doing it for thirty one ninety five. 200 00:10:35.960 --> 00:10:40.320 Both and plumbers would put these in starting at fifteen grand. 201 00:10:40.519 --> 00:10:43.480 Waterpros dot net. I'm serious, You'll never get better for 202 00:10:43.519 --> 00:10:46.120 the price. Three h three eight six two five five 203 00:10:46.279 --> 00:10:53.159 five four. Go with a sure thing Denver's best roofer 204 00:10:53.279 --> 00:10:56.200 Excel roofing dot com. You don't pay a cent until 205 00:10:56.240 --> 00:11:02.679 you're content. Time for an insurance check up free, no obligation. 206 00:11:02.720 --> 00:11:06.559 In comparison, call Compass Insurance. Paying too much your coverage 207 00:11:06.559 --> 00:11:09.240 at dozens of insurance companies find out now three oh 208 00:11:09.279 --> 00:11:11.639 three seven to seven to one help. You'll think you're 209 00:11:11.679 --> 00:11:14.200 his only customer when you choose Frank Durand the real 210 00:11:14.279 --> 00:11:17.279 estate Man dot com to list your home with Remax 211 00:11:17.320 --> 00:11:20.399 Alliance three oh three nine two zero sixteen twenty two. 212 00:11:26.759 --> 00:11:32.799 Hi Tom Martino, your trouble shooter three oh three seven 213 00:11:32.879 --> 00:11:40.840 one three talk seven one three eight two five five Bill, 214 00:11:40.919 --> 00:11:42.919 I do want you to make that quick comment on 215 00:11:42.960 --> 00:11:45.200 FedEx because I'm going to bring that up. I'm going 216 00:11:45.279 --> 00:11:47.879 to bring up the FedEx issue during this show. People, 217 00:11:48.879 --> 00:11:51.399 you're not going to believe, nor will you never you 218 00:11:51.440 --> 00:11:54.279 will ever use them again? Bill, What did you want 219 00:11:54.279 --> 00:11:55.279 to say about FedEx? 220 00:11:56.600 --> 00:11:59.200 Well, there's a lot of interesting things going on. 221 00:11:59.279 --> 00:12:02.440 There's a real structure basically of the corporation. 222 00:12:03.080 --> 00:12:04.799 There's a new president in charge. 223 00:12:04.799 --> 00:12:07.039 His name is Raj and. 224 00:12:08.279 --> 00:12:11.320 FedEx Express is essentially going away. 225 00:12:11.840 --> 00:12:14.000 Everything is going to the ground division. 226 00:12:14.799 --> 00:12:20.720 And the ground division is all contract help contractors with trucks. 227 00:12:21.200 --> 00:12:25.080 But the trucks, say the trucks do say Federal Express 228 00:12:25.159 --> 00:12:25.519 on them? 229 00:12:26.559 --> 00:12:27.159 Yes, they do. 230 00:12:27.519 --> 00:12:30.720 Yeah, the one I followed. The one I followed said 231 00:12:30.759 --> 00:12:33.360 Federal Express, but there was writing on the side saying 232 00:12:33.840 --> 00:12:37.559 services provided by And then there was another. 233 00:12:37.960 --> 00:12:40.720 Okay, that's the contractor. 234 00:12:41.200 --> 00:12:44.200 How do you know this, Bill by the package? Pardon? 235 00:12:44.600 --> 00:12:45.320 How do you know this? 236 00:12:46.840 --> 00:12:47.879 I work for FedEx? 237 00:12:48.720 --> 00:12:51.120 Okay, I want to ask you something. Okay, since you 238 00:12:51.240 --> 00:12:54.879 work for him, I need to ask you this. Okay, 239 00:12:56.200 --> 00:12:58.120 this is what I suspects happening, and I'm going to 240 00:12:58.200 --> 00:13:02.080 give you proof later on. But I suspect these guys 241 00:13:02.240 --> 00:13:06.000 toward the end of the day get tired and lazy, 242 00:13:06.440 --> 00:13:11.679 and they claim they attempted to deliver. This is home delivery, 243 00:13:11.720 --> 00:13:14.639 by the way, and they attempt to deliver and no 244 00:13:14.720 --> 00:13:19.000 one was home. This is where signatures are required, and 245 00:13:19.039 --> 00:13:22.960 they take them back to the warehouse. And I suspect 246 00:13:23.240 --> 00:13:24.879 a good number of those are lying. 247 00:13:27.679 --> 00:13:30.480 Well, they get paid by the package, not by the hour. 248 00:13:30.960 --> 00:13:34.399 Well, what I don't understand is then, okay, go ahead. 249 00:13:34.519 --> 00:13:36.840 The more deliveries they can show, the more money they make. 250 00:13:37.159 --> 00:13:39.480 That it would be the most excellent way to do it. 251 00:13:39.759 --> 00:13:44.120 But I'm going to tell you something. Three times they 252 00:13:44.159 --> 00:13:49.399 claimed they tried to deliver here at my house. Now, 253 00:13:50.159 --> 00:13:52.120 Joe will tell you to get to my house. Here, 254 00:13:53.480 --> 00:13:57.039 you go through a guard gate, and it's a gated community. 255 00:13:57.720 --> 00:13:59.759 He'll also tell you I have a ring doorbell, and 256 00:13:59.799 --> 00:14:01.399 I see his pretty face. 257 00:14:01.440 --> 00:14:03.240 I'm sorry every time he comes. 258 00:14:03.759 --> 00:14:06.559 Now, there was the guard First of all, I had 259 00:14:06.600 --> 00:14:10.480 no ring, no ring notification whatsoever of any delivery. 260 00:14:10.799 --> 00:14:12.960 So they lied to me. I don't care what they said. 261 00:14:12.960 --> 00:14:16.600 They lied. Second, there was no doortag left, which the 262 00:14:16.639 --> 00:14:18.679 supervisors said, oh yeah, they left a door tag. 263 00:14:18.799 --> 00:14:22.679 No doortag. Third, the gate shack said, no one came through, 264 00:14:23.120 --> 00:14:27.120 So why would they do that, Bill, Why what incentive 265 00:14:27.159 --> 00:14:30.000 would they have to say they delivered when they did. 266 00:14:30.200 --> 00:14:32.039 Excuse me, they attempted when they didn't. 267 00:14:33.120 --> 00:14:35.720 I already explained that they get paid by the peace, 268 00:14:36.200 --> 00:14:37.080 not by the hour. 269 00:14:37.480 --> 00:14:40.399 So every time that they can do a q unicote delivery, 270 00:14:40.480 --> 00:14:42.480 whether they do it or not, they get paid for it. 271 00:14:42.559 --> 00:14:48.399 Oh I so they're still getting paid by the attempt correct. 272 00:14:49.360 --> 00:14:53.120 Oh my god, So I may as well spill the beans. 273 00:14:53.200 --> 00:14:54.840 So here's what I did. Bill. 274 00:14:55.320 --> 00:14:57.480 So I was so sick and tired to call the 275 00:14:57.559 --> 00:14:59.519 supervisor and they all lie to you too. They say, oh, 276 00:14:59.600 --> 00:15:01.320 we'll call you back the next day. We're going to 277 00:15:01.399 --> 00:15:03.679 make sure you're one of the first deliveries. So no 278 00:15:03.720 --> 00:15:05.919 one called me back, you know. So I called again 279 00:15:06.000 --> 00:15:07.879 and I said, they said, oh, it's on the truck 280 00:15:07.879 --> 00:15:09.799 out for delivery. So I said, the hell with this. 281 00:15:09.879 --> 00:15:12.279 I told my daughter you stay here, I'm going to go. 282 00:15:12.320 --> 00:15:14.519 I got to go get some stuff. So I went out. 283 00:15:14.720 --> 00:15:17.120 I pull out of my gate, and what do I 284 00:15:17.200 --> 00:15:20.440 see across the street? I see a FedEx truck and 285 00:15:20.519 --> 00:15:23.840 I think, I don't know if they're efficient at all 286 00:15:23.919 --> 00:15:26.600 that should be the one coming to my community, now, 287 00:15:26.600 --> 00:15:27.480 I swear to God. 288 00:15:27.759 --> 00:15:31.000 So I pulled alongside the street where. 289 00:15:30.799 --> 00:15:34.120 I could see them, and they sat there for about 290 00:15:34.159 --> 00:15:40.240 an hour, sat there, sat there, okay, And I called 291 00:15:40.279 --> 00:15:43.200 the supervisor and I said, by any chance, is that 292 00:15:43.279 --> 00:15:45.759 the truck I gave him license at a number. They said, well, 293 00:15:45.759 --> 00:15:48.679 we don't know that, and I said okay. I said, 294 00:15:49.000 --> 00:15:51.679 ups and Amazon would know that. But I said, okay, 295 00:15:51.679 --> 00:15:55.159 that's fine. So I just waited. Then I saw the 296 00:15:55.200 --> 00:15:57.559 truck move and I followed it. 297 00:15:57.559 --> 00:16:01.440 It went into a community, pulls up to a house. 298 00:16:02.200 --> 00:16:07.360 The driver looks out his window and then takes off. 299 00:16:07.840 --> 00:16:10.000 And he did this about three or four times. 300 00:16:10.559 --> 00:16:15.399 Now listen, while I'm following him, I get a notification 301 00:16:16.960 --> 00:16:22.639 that a delivery was attempted at my house. No delivery, 302 00:16:23.039 --> 00:16:28.360 no people, no front gate, no ring, doorbell. Now, this 303 00:16:28.679 --> 00:16:31.919 is a scam, people, This is a scam. I mean, 304 00:16:31.919 --> 00:16:36.519 it's an out and out scam. And I took video 305 00:16:36.879 --> 00:16:40.279 of the guy. And first when I call them, there's 306 00:16:40.559 --> 00:16:42.039 there's nothing they can do about it. 307 00:16:42.080 --> 00:16:44.200 And you've explained it, Bill, they can't do. 308 00:16:44.200 --> 00:16:48.000 Anything about it because they don't have control over these 309 00:16:48.039 --> 00:16:50.639 private contractors all they said was, oh, we'll put in 310 00:16:50.679 --> 00:16:51.039 a note. 311 00:16:51.039 --> 00:16:53.600 We'll put in a note. Do you realize I just 312 00:16:53.600 --> 00:16:53.960 want to. 313 00:16:53.879 --> 00:16:57.600 Say this, It's impossible for me to get this package. 314 00:16:57.759 --> 00:16:58.519 Impossible. 315 00:16:58.879 --> 00:17:02.559 Impossible for me to get this baggage. I had to 316 00:17:03.039 --> 00:17:07.799 notify the shipper that to use another method. Now people 317 00:17:07.960 --> 00:17:10.799 have to be noticing this. Bill, if you work there, 318 00:17:10.799 --> 00:17:11.599 what do you do there? 319 00:17:13.400 --> 00:17:16.599 I'd rather not say, but I am on the road. 320 00:17:17.000 --> 00:17:20.920 Okay, if you could get me, I swear I don't 321 00:17:20.960 --> 00:17:22.920 know how to get in touch with the CEO or 322 00:17:22.920 --> 00:17:25.799 even that they would care. But their customer service is 323 00:17:25.839 --> 00:17:29.440 a joke. When I went on to make reviews on FedEx, 324 00:17:29.839 --> 00:17:32.680 I realized they have the most terrible reviews. First of all, 325 00:17:32.720 --> 00:17:36.359 it's hard to review people nationally, whether it be UPS, 326 00:17:37.119 --> 00:17:41.640 even home Depot or fed x. It's hard because they 327 00:17:41.640 --> 00:17:42.839 have so many locations. 328 00:17:43.119 --> 00:17:45.519 Google's not set up for you to just complain about 329 00:17:45.519 --> 00:17:47.960 a company. You have to complain about a location. 330 00:17:48.400 --> 00:17:51.920 The same with Yelp, and really trust Pilot comes the 331 00:17:51.920 --> 00:17:56.079 closest to you to let you complain about a corporation 332 00:17:56.240 --> 00:17:56.799 in general. 333 00:17:57.240 --> 00:17:59.279 But Bill, you're on the road. 334 00:18:00.200 --> 00:18:02.519 Do you have any supervisory capacity at all? 335 00:18:04.359 --> 00:18:04.480 Uh? 336 00:18:04.640 --> 00:18:07.559 No, okay, and let me ask you something. 337 00:18:07.920 --> 00:18:12.680 Is it difficult to get the email for the for 338 00:18:12.759 --> 00:18:16.160 the for the chairman's office or somebody. I'm serious, I 339 00:18:16.160 --> 00:18:19.000 mean this they are or do they not? Is it 340 00:18:19.039 --> 00:18:20.680 a company that doesn't care anymore? 341 00:18:20.759 --> 00:18:21.759 Just be honest about it. 342 00:18:21.799 --> 00:18:26.359 Bill, As far as what most of the employees are saying, 343 00:18:26.720 --> 00:18:32.000 we used to be what's called uh people profit and 344 00:18:32.039 --> 00:18:37.000 then you know the delivered to the customer, and now 345 00:18:37.039 --> 00:18:41.519 it's all profit and shareholders profits. 346 00:18:41.640 --> 00:18:44.319 Yeah, well, they're not going to make money long I 347 00:18:45.240 --> 00:18:46.920 look at they might be too big for me to 348 00:18:47.000 --> 00:18:48.839 destroy them, but it's not going to keep me from 349 00:18:48.880 --> 00:18:52.119 talk about them the rest of my life. FedEx sucks people, 350 00:18:52.240 --> 00:18:56.880 and I'm telling you you should avoid them at all costs. Now, Carol, Uh, 351 00:18:57.079 --> 00:18:59.680 real quick, just start your problem with this contractor and 352 00:18:59.720 --> 00:19:02.440 maybe we'll get what's going on with this contractor. 353 00:19:02.519 --> 00:19:06.920 Carol, Well, it's been fifteen months and he's. 354 00:19:06.720 --> 00:19:10.400 Got fifteen months for what fifteen months. 355 00:19:10.319 --> 00:19:12.720 Waiting for him to build my house? 356 00:19:13.119 --> 00:19:16.400 Wait a minute, did you pay anything up front? 357 00:19:16.920 --> 00:19:20.279 So yeah, I paid the first down payment. 358 00:19:20.680 --> 00:19:23.640 Now is this a custom home? Is this a custom home? 359 00:19:23.799 --> 00:19:27.079 No, it's just a cabin, a log cabin home. 360 00:19:27.319 --> 00:19:30.680 Well, okay, but is it in a subdivision where you 361 00:19:30.680 --> 00:19:33.200 pick one from a model or is it your land? 362 00:19:34.519 --> 00:19:39.480 It's my land. And I found the cabin company, Well that's. 363 00:19:39.359 --> 00:19:40.000 What you called. 364 00:19:40.119 --> 00:19:43.640 That's what you call a custom build. So you con 365 00:19:43.880 --> 00:19:50.319 acted for a custom build, okay, And now what I 366 00:19:50.359 --> 00:19:51.119 want to know is. 367 00:19:53.480 --> 00:19:59.559 What is the company's name, Patriot Building? And where did 368 00:19:59.599 --> 00:20:00.279 you find them? 369 00:20:01.720 --> 00:20:02.920 From a home depot? 370 00:20:04.319 --> 00:20:04.480 Oh? 371 00:20:04.559 --> 00:20:07.359 Really? Now what did home depot have to do with this? 372 00:20:07.559 --> 00:20:09.200 Are they the ones that sold the cabin? 373 00:20:10.480 --> 00:20:10.640 No? 374 00:20:11.319 --> 00:20:14.039 I bought the cabin independently myself. 375 00:20:14.839 --> 00:20:17.559 Now is the cabin on? Is the cabin on your 376 00:20:17.640 --> 00:20:19.400 lot the actual cabin? 377 00:20:20.880 --> 00:20:23.839 No, I just have the wood sitting there that my 378 00:20:23.960 --> 00:20:28.240 contractor wouldn't even go and cover for fifteen months here, babe. 379 00:20:28.319 --> 00:20:32.640 But the cabin itself. Is it supposed to be delivered 380 00:20:32.680 --> 00:20:33.880 at some time in the future. 381 00:20:33.920 --> 00:20:36.319 I mean, you got two separate contracts you hold on. 382 00:20:36.640 --> 00:20:38.799 I got to parse through this to see what's going on. 383 00:20:38.839 --> 00:20:42.359 I'm Tom Martine. So she contracted with someone to build something, 384 00:20:42.400 --> 00:20:44.880 but she contracted the package with someone else. 385 00:20:45.079 --> 00:20:45.960 We'll talk about. 386 00:20:45.759 --> 00:20:48.400 That and more coming up on The Troubleshooter Show three 387 00:20:48.480 --> 00:20:51.400 oh three seven one three talk seven one three eight 388 00:20:51.480 --> 00:20:55.200 two five five. Probid Energy dot com is also a 389 00:20:55.240 --> 00:21:04.720 solar company. We strongly recommend Probidenergy dot com. Go with 390 00:21:04.799 --> 00:21:08.359 a sure thing Denver's best roofer Excel Roofing dot com. 391 00:21:08.400 --> 00:21:10.400 You don't pay a cent until you're content. 392 00:21:13.799 --> 00:21:17.359 Time for an insurance checkup free no obligation comparison call 393 00:21:17.440 --> 00:21:20.759 Compass Insurance paying too much your coverage at dozens of 394 00:21:20.799 --> 00:21:23.720 insurance companies find out now three O three seven seven 395 00:21:23.839 --> 00:21:26.599 one help. You'll think you're his only customer when you 396 00:21:26.680 --> 00:21:29.119 choose Frank durand the real estate man dot com to 397 00:21:29.200 --> 00:21:32.440 list your home with Remax Alliance three oh three nine 398 00:21:32.440 --> 00:21:39.039 two zero sixteen twenty two. Hi Tom Martino, your troubleshooter. 399 00:21:40.480 --> 00:21:43.880 So Caroen, I want to ask a couple things basic 400 00:21:43.920 --> 00:21:45.319 and then I let you continue here. 401 00:21:45.880 --> 00:21:48.880 So where did you buy the cabin itself? 402 00:21:50.519 --> 00:21:55.839 I bought it from a liquidation company called IgM Construction 403 00:21:56.039 --> 00:21:58.079 Liquidators IgM. 404 00:21:58.400 --> 00:22:02.440 Okay, so they sold you a package kind of right? 405 00:22:03.319 --> 00:22:03.640 Yes? 406 00:22:04.319 --> 00:22:08.640 Okay, Then if they sold you a package, why did 407 00:22:08.680 --> 00:22:14.160 you need other lumber from the builder or or or not? Yeah, 408 00:22:14.400 --> 00:22:18.440 you said he didn't cover some some wood or lumber. 409 00:22:18.519 --> 00:22:20.200 What were you talking about? 410 00:22:22.519 --> 00:22:23.039 He didn't. 411 00:22:23.319 --> 00:22:23.799 He didn't. 412 00:22:24.319 --> 00:22:27.440 He didn't cover the wood up that's sitting on my land. 413 00:22:27.240 --> 00:22:29.799 Right, and the wood that's sitting on your land is 414 00:22:29.799 --> 00:22:31.519 that from IgM? 415 00:22:32.839 --> 00:22:33.160 Yes? 416 00:22:33.640 --> 00:22:38.839 Okay, so i GM delivered to your land and Patriot 417 00:22:38.920 --> 00:22:41.799 Building was supposed to cover it up and take care 418 00:22:41.839 --> 00:22:48.079 of it while they're constructing the cabin. Yes, okay, okay, 419 00:22:48.279 --> 00:22:53.440 Now what happened. You got this, You bought the cabin. 420 00:22:53.519 --> 00:22:55.920 You don't have a problem with IgM at all, right. 421 00:22:57.279 --> 00:23:00.799 I do a little bit because the contractor says that 422 00:23:01.000 --> 00:23:05.039 my plans aren't good enough for it to build it, 423 00:23:05.119 --> 00:23:09.200 so that I need to get a architect and an engineer. 424 00:23:11.720 --> 00:23:14.079 But it's not in the contract. It's not in the 425 00:23:14.119 --> 00:23:18.480 contract at all that I have to get the architect 426 00:23:18.640 --> 00:23:19.599 and the engineer. 427 00:23:22.119 --> 00:23:25.079 Okay, I talked to it. That's always. 428 00:23:25.319 --> 00:23:31.319 Here's the problem, Carol, here's the problem. You're and I 429 00:23:31.359 --> 00:23:34.720 don't mean ignorant. You know you're ignorant of how custom 430 00:23:34.759 --> 00:23:38.920 builds go. Okay, you're A better word would be you're 431 00:23:39.039 --> 00:23:40.960 unaware of how custom builds go. 432 00:23:41.079 --> 00:23:42.119 So let me explain this. 433 00:23:42.920 --> 00:23:47.640 It's it's It goes without saying that if you bought 434 00:23:47.759 --> 00:23:52.160 a building package from someone for a building. 435 00:23:53.319 --> 00:23:57.279 And you contracted a contractor to put it up. 436 00:23:57.960 --> 00:24:01.839 You're missing a whole bunch of stuff in between, and 437 00:24:01.880 --> 00:24:04.480 no one has to tell you that. You see, you 438 00:24:04.759 --> 00:24:09.759 became the general contractor by putting together these elements, and 439 00:24:09.839 --> 00:24:13.319 you therefore took the responsibility to know what you need. 440 00:24:13.359 --> 00:24:17.960 For example, all of the surveys, the lot lines, the engineering, 441 00:24:18.039 --> 00:24:19.400 the snow loads. 442 00:24:19.400 --> 00:24:21.079 That's all your responsibility. 443 00:24:22.400 --> 00:24:26.680 And then unless you can, unless you hired people for 444 00:24:26.759 --> 00:24:28.640 a turnkey project. 445 00:24:29.279 --> 00:24:31.319 You need this stuff. So you. 446 00:24:33.079 --> 00:24:38.920 And the package builders normally don't provide for a full 447 00:24:38.960 --> 00:24:42.079 set of plans unless it was in your contract. So 448 00:24:42.279 --> 00:24:45.119 here's what I need to ask, and Carol, trust me. 449 00:24:45.279 --> 00:24:48.559 I have built custom homes exactly like you're talking about, 450 00:24:49.759 --> 00:24:54.799 several of them where I've contracted building packages, I've gotten 451 00:24:54.839 --> 00:24:58.880 a contractor or two or three, and I've gotten an 452 00:24:59.039 --> 00:25:02.519 architect to adapt the plans. 453 00:25:02.880 --> 00:25:04.319 Not all plans can be. 454 00:25:04.440 --> 00:25:10.319 Used from a package supplier unless that's what they say. 455 00:25:10.680 --> 00:25:12.759 So here's what I need to know with. 456 00:25:12.839 --> 00:25:18.680 Your contract with the cabin builder or the cabin supplier. 457 00:25:19.240 --> 00:25:28.920 Did the contract include did the contract include all architectural 458 00:25:28.960 --> 00:25:31.720 services and a full set of plans. 459 00:25:32.880 --> 00:25:38.359 Just as plans and specifications. 460 00:25:36.480 --> 00:25:42.119 But what does the contract say about the plans and specifications? 461 00:25:42.319 --> 00:25:45.720 Do they have engineering stamps? Do they say you need those? 462 00:25:46.119 --> 00:25:48.319 In other words, you say you have a problem with them. 463 00:25:49.119 --> 00:25:52.279 Did they say in your contract when you bought the 464 00:25:52.319 --> 00:25:55.799 cabin that those plans would be sufficient to build? 465 00:26:00.160 --> 00:26:03.119 The man assured me that they were. 466 00:26:04.640 --> 00:26:09.519 Where did you talk to a man at IgM? Uh? 467 00:26:09.680 --> 00:26:11.039 Do you want the phone number? 468 00:26:11.279 --> 00:26:11.440 No? 469 00:26:11.519 --> 00:26:15.240 I want to know where. Did they have an office? 470 00:26:15.640 --> 00:26:18.680 No, they don't have an office. They're liquidators. 471 00:26:19.000 --> 00:26:22.079 How'd you find them? 472 00:26:22.519 --> 00:26:23.920 True a ad? 473 00:26:25.440 --> 00:26:28.279 So I know what happened. You saw this ad for 474 00:26:28.359 --> 00:26:30.359 a log cabin. 475 00:26:30.400 --> 00:26:33.160 You thought, man, this looks good, and then you called 476 00:26:33.200 --> 00:26:35.119 him and they said, yeah, yeah we can. 477 00:26:35.359 --> 00:26:36.559 We can provide you with that. 478 00:26:36.759 --> 00:26:38.279 And know all you have to do is hire a 479 00:26:38.319 --> 00:26:40.759 company and they'll put it up for you. 480 00:26:41.279 --> 00:26:44.480 Yeah, yeah yeah. And then the contractor what did he 481 00:26:44.599 --> 00:26:45.279 say about it? 482 00:26:47.200 --> 00:26:49.480 Well, he was mad in the first place. He called 483 00:26:49.480 --> 00:26:50.960 me on real lady? 484 00:26:51.720 --> 00:26:54.359 Why was he Why was he upset? 485 00:26:54.720 --> 00:26:57.359 I had the wood delivered and he wasn't with me? 486 00:26:59.000 --> 00:26:59.799 What does that mean? 487 00:27:00.000 --> 00:27:00.720 It was delivered? 488 00:27:02.039 --> 00:27:04.680 Well, what does that mean he wasn't with you? Why 489 00:27:04.720 --> 00:27:05.400 would he have to be? 490 00:27:05.480 --> 00:27:08.039 He was supposed he was supposed to be there when 491 00:27:08.039 --> 00:27:12.119 the wood was delivered, and I went ahead and this 492 00:27:12.440 --> 00:27:13.640 realisture that was working. 493 00:27:14.240 --> 00:27:15.079 Let me explain something. 494 00:27:15.200 --> 00:27:20.400 Let me the IgM has the worst ratings. They're questionable, 495 00:27:21.119 --> 00:27:24.880 and people are saying there are so many complaints about 496 00:27:24.920 --> 00:27:30.880 them giving incomplete kits and incomplete information and incomplete plans. 497 00:27:30.880 --> 00:27:34.480 So you're right, they're not great. But I fear. 498 00:27:35.039 --> 00:27:39.960 I fear you walked into it, and I fear you 499 00:27:40.039 --> 00:27:44.160 don't have the contract you think you do and you're 500 00:27:44.200 --> 00:27:47.039 going to have to make the best of it. In 501 00:27:47.079 --> 00:27:49.880 other words, if you got the equipment at your house, 502 00:27:51.440 --> 00:27:55.119 this builder will this builder. Did you pay him upfront? 503 00:27:55.200 --> 00:27:57.240 Or did you pay for the cabin? 504 00:27:58.000 --> 00:27:59.759 Who did you pay for the cabin? 505 00:28:00.440 --> 00:28:02.400 I paid for the cabin when als delivered? 506 00:28:02.640 --> 00:28:03.559 Isn't paid in full? 507 00:28:04.960 --> 00:28:05.279 Yes? 508 00:28:06.400 --> 00:28:14.240 Okay, okay? Now did you pay the build or anything. 509 00:28:15.640 --> 00:28:17.440 That you mean the contractor? 510 00:28:17.759 --> 00:28:20.039 Yeah, that's what I meant. The contractor did. 511 00:28:20.000 --> 00:28:22.799 Sixty two thousand dollars and he said he build it in. 512 00:28:22.799 --> 00:28:26.039 Three weeks, Now get your money back. 513 00:28:27.400 --> 00:28:28.599 He won't give it back to me. 514 00:28:29.279 --> 00:28:31.599 Why uh? 515 00:28:31.720 --> 00:28:34.400 He says, there's a clause in the contract that if 516 00:28:34.400 --> 00:28:37.119 I don't build with him, I don't get the money back. 517 00:28:39.279 --> 00:28:44.839 Then will he build it? I don't know. 518 00:28:44.880 --> 00:28:48.000 I've just been halsmly living for fifteen months. 519 00:28:48.359 --> 00:28:49.279 This tell terrible. 520 00:28:50.359 --> 00:28:54.839 Now you're but the entire cabin, the kit that you bought, 521 00:28:55.680 --> 00:28:58.640 or the package is on your lot, the entire. 522 00:28:58.440 --> 00:29:03.039 Package, Yes, sitting there rotting you the entire package. Is 523 00:29:03.079 --> 00:29:03.559 that true? 524 00:29:04.880 --> 00:29:08.920 I don't know if it's everything, because I know that 525 00:29:09.039 --> 00:29:12.359 I have to get the roofine in the windows and certain. 526 00:29:12.039 --> 00:29:14.000 Thing, but those are things that you had planned to 527 00:29:14.039 --> 00:29:17.200 get anyway, right, Yes, how much did. 528 00:29:17.079 --> 00:29:18.480 You pay for this package? 529 00:29:19.759 --> 00:29:20.119 Twenty? 530 00:29:21.079 --> 00:29:23.319 I believe it was twenty eight thousand. 531 00:29:23.720 --> 00:29:26.440 Okay, you didn't pay a lot. That's good. In other 532 00:29:26.480 --> 00:29:29.960 words for now the guy you pay, but you paid 533 00:29:30.000 --> 00:29:36.440 the builder. You paid the builder. 534 00:29:37.720 --> 00:29:41.279 Sixty the contract or sixty two thousand. 535 00:29:41.400 --> 00:29:44.799 Sixty two. Okay, hey, bo, are you listening to this? 536 00:29:45.440 --> 00:29:45.720 Yes? 537 00:29:46.000 --> 00:29:46.400 I would. 538 00:29:46.720 --> 00:29:50.279 I would like to call this builder contract. 539 00:29:50.000 --> 00:29:52.920 According to the Contractor's Trust Act, he can't do what 540 00:29:52.960 --> 00:29:53.480 he's doing. 541 00:29:54.759 --> 00:29:57.200 Yeah, and I'd like to see if she could email 542 00:29:57.279 --> 00:30:01.279 us her paperwork with the contrac factor about this clause 543 00:30:01.279 --> 00:30:04.480 where he says he won't will not refund the money 544 00:30:04.920 --> 00:30:06.880 if she doesn't use him. 545 00:30:07.000 --> 00:30:09.359 Well, well, do you get a copy of the contract 546 00:30:09.400 --> 00:30:11.680 and go to work on this this This woman is 547 00:30:11.720 --> 00:30:12.559 getting ripped off. 548 00:30:12.880 --> 00:30:16.519 And and Patriot? Where did you find Patriot Building? 549 00:30:17.920 --> 00:30:19.279 From home depot? 550 00:30:19.319 --> 00:30:23.079 They have a website when you go into their office. 551 00:30:23.160 --> 00:30:24.759 In the well listen. 552 00:30:25.160 --> 00:30:26.960 I don't know how he can say if he didn't 553 00:30:27.000 --> 00:30:30.000 do any work whatsoever, why he's keeping that money? And 554 00:30:30.039 --> 00:30:33.880 if he spent that money, he violated the contractors trust. 555 00:30:33.599 --> 00:30:35.599 That I think he did. 556 00:30:35.839 --> 00:30:38.160 Who are you dealing with? What's the guy's name? I 557 00:30:38.200 --> 00:30:40.240 want to know the guy's name. What's what is it? 558 00:30:41.119 --> 00:30:42.160 Justin Garcia? 559 00:30:43.039 --> 00:30:48.799 Justin Garcia? Okay, well justin Garcia. Guess what you can't. 560 00:30:49.039 --> 00:30:51.000 I'll bet you he spent the money. And if he 561 00:30:51.039 --> 00:30:54.480 didn't put that money in trust, bow, this is a crime. Okay, 562 00:30:54.720 --> 00:30:56.680 you got to get right on this. This guy is 563 00:30:56.720 --> 00:30:59.680 a piece of garbage. If he spent that money, I'm 564 00:30:59.720 --> 00:31:06.799 Tom Martino. We have more coming up. Go with a 565 00:31:06.839 --> 00:31:10.400 sure thing Denver's Best roofer Excel roofing dot com. You 566 00:31:10.440 --> 00:31:16.200 don't pay a cent until you're content. Time for an 567 00:31:16.200 --> 00:31:19.880 insurance check up free, no obligation. In comparison, call Compass 568 00:31:19.880 --> 00:31:23.640 insurance paying too much your coverage at dozens of insurance companies. 569 00:31:23.720 --> 00:31:26.319 Find out now three O three seven seven to one help. 570 00:31:26.480 --> 00:31:29.079 You'll think you're his only customer when you choose Frank 571 00:31:29.160 --> 00:31:31.599 durand the real estate man dot Com to list your 572 00:31:31.640 --> 00:31:34.759 home with Remax Alliance three oh three nine two zero 573 00:31:34.920 --> 00:31:35.880 sixteen twenty two. 574 00:31:37.599 --> 00:31:39.519 I'm Tom Artino here, let's talk. 575 00:31:40.559 --> 00:31:45.519 I want to go to Sherman real quick and people, 576 00:31:45.559 --> 00:31:49.079 the ones who have texted me about stem cells, we 577 00:31:49.200 --> 00:31:52.519 will answer those. Just please stay tuned and we will 578 00:31:52.519 --> 00:31:55.000 be answering those on the air. Sherman, Go ahead, what's 579 00:31:55.039 --> 00:32:05.039 going on, Sherman. Sherman, Sherman, you're right, Hey, what what's 580 00:32:05.079 --> 00:32:05.440 going on? 581 00:32:05.519 --> 00:32:05.880 Sherman? 582 00:32:07.160 --> 00:32:12.400 Yes, So I'm having a situation with the HOA trying 583 00:32:12.440 --> 00:32:16.680 to overcharge the community homeowners. 584 00:32:17.079 --> 00:32:21.799 Tell me what you're talking about, busy, tell me what 585 00:32:21.839 --> 00:32:23.240 you're talking about. Tell me the problem. 586 00:32:23.519 --> 00:32:27.759 Yes, yes, it's for the hill damaged the big hill 587 00:32:27.799 --> 00:32:31.759 storm that was in May. Yeah, this year. So you 588 00:32:31.839 --> 00:32:37.160 want to charge the homeowners three? They said thirty five. 589 00:32:37.200 --> 00:32:42.599 They said thirty five to four thousand for our groups 590 00:32:42.680 --> 00:32:48.079 to be completed. And they said it's two percent of 591 00:32:48.160 --> 00:32:51.039 the actual I guess HOA agreement. 592 00:32:53.079 --> 00:32:57.759 Well, okay, Sherman, just, I'm going to give you some 593 00:32:57.839 --> 00:32:58.400 bad news. 594 00:32:58.480 --> 00:32:59.240 I will look. 595 00:32:59.079 --> 00:33:01.200 Into this, but I'm I'm gonna give you some bad news. 596 00:33:01.599 --> 00:33:05.200 This is happening to condo and townhome owners all over. 597 00:33:06.039 --> 00:33:09.759 What's happening is when they when the roof's destroyed, their 598 00:33:09.839 --> 00:33:13.039 coverage on the insurance covers only. 599 00:33:12.960 --> 00:33:15.680 Part of it, and the deductibles are. 600 00:33:15.799 --> 00:33:19.440 Giant, and if there's not enough money in the coffers, 601 00:33:20.160 --> 00:33:24.920 then each homeowner has to pay their share. Now, sometimes 602 00:33:24.960 --> 00:33:27.000 your own insurance can. 603 00:33:26.839 --> 00:33:27.559 Help cover that. 604 00:33:28.119 --> 00:33:31.440 Please hold on, Sherman, please, and we will take this 605 00:33:31.599 --> 00:33:34.160 problem and see if they're doing it the right way 606 00:33:34.240 --> 00:33:38.079 or not. This is terrible information, I know, but I 607 00:33:38.119 --> 00:33:40.519 think it's important for you to know more. 608 00:33:40.559 --> 00:33:43.680 Coming up on the Troubleshooter Show three zero three, seven 609 00:33:43.640 --> 00:33:44.720 to one to three talk. 610 00:33:46.680 --> 00:33:49.920 Go with a sure Thing Denver's Best Roofer Excel Roofing 611 00:33:50.039 --> 00:33:52.680 dot com. You don't pay a cent until you're content. 612 00:33:56.039 --> 00:33:59.240 Time for an insurance check up free, no obligation. In comparison, 613 00:33:59.359 --> 00:34:02.880 call company insurance paying too much your coverage at dozens 614 00:34:02.920 --> 00:34:05.680 of insurance companies find out now three oh three seven 615 00:34:05.759 --> 00:34:08.599 seven to one help You'll think you're his only customer 616 00:34:08.599 --> 00:34:10.880 when you choose Frank durand the real estate man dot 617 00:34:10.880 --> 00:34:14.199 Com to list your home with Remax Alliance three all 618 00:34:14.239 --> 00:34:16.320 three nine two zero sixteen twenty two. 619 00:34:17.880 --> 00:34:30.079 Time ripped. You need that so you don't have come running. 620 00:34:30.320 --> 00:34:34.280 Just as fast as we can show Shooter's gonna help 621 00:34:34.559 --> 00:34:38.599 come Man Dix is the Troubleshooter Show. 622 00:34:39.239 --> 00:34:44.760 No Tom Martino, Hi, Tom Martino here, Welcome to the show. 623 00:34:44.880 --> 00:34:47.320 Three oh three seven one three talk seven one three 624 00:34:47.400 --> 00:34:50.559 eight two five five. Welcome one and all. 625 00:34:50.639 --> 00:34:54.719 We are here solving problems, answering questions, taking complaints, making 626 00:34:54.760 --> 00:34:56.840 your life a little easier. We left off with Sherman 627 00:34:56.880 --> 00:34:59.159 woob an hoa problem that I hear about. 628 00:34:58.960 --> 00:34:59.480 All the time. 629 00:35:00.000 --> 00:35:04.519 Sometimes consumers or residents have something they can do about it, 630 00:35:04.639 --> 00:35:05.519 Sometimes they can't. 631 00:35:06.079 --> 00:35:06.639 I do know this. 632 00:35:06.800 --> 00:35:09.519 It's a big shock having a condo or a town home, 633 00:35:11.360 --> 00:35:15.320 a big shock when it comes to insurance claims because 634 00:35:15.360 --> 00:35:15.639 they're not. 635 00:35:15.760 --> 00:35:16.280 Ready for it. 636 00:35:16.920 --> 00:35:22.760 And speaking of that, please check your insurance to make 637 00:35:22.840 --> 00:35:26.960 sure you have what's called loss assessment coverage. 638 00:35:27.639 --> 00:35:30.760 This is for condos, townhomes or hoa communities. 639 00:35:30.840 --> 00:35:35.519 What that means is it covers you if there are 640 00:35:35.679 --> 00:35:40.239 assessments made now not assessments for like parking lots and 641 00:35:40.400 --> 00:35:44.239 new windows or repainting, none of that. 642 00:35:44.679 --> 00:35:49.400 That's normal maintenance. But if you have an insurance loss that. 643 00:35:49.559 --> 00:35:53.320 A deductible does not cover, and they pass it on 644 00:35:53.519 --> 00:35:58.199 to the homeowners, it does cover up to a certain 645 00:35:58.199 --> 00:36:01.719 amount of that. You can buy losses estment coverage for 646 00:36:01.920 --> 00:36:04.840 five ten, I think, fifteen, twenty, twenty. 647 00:36:04.679 --> 00:36:08.559 Five or whatever. Compass insurance group is always the one. 648 00:36:08.440 --> 00:36:10.199 To check to make sure you have the right insurance. 649 00:36:11.119 --> 00:36:15.400 And that's a free check, no obligation. I promise you 650 00:36:15.920 --> 00:36:18.920 they will give you honest to god information if you 651 00:36:18.960 --> 00:36:21.159 have a great deal or not, or if you need 652 00:36:21.280 --> 00:36:23.079 better coverage or what you can get. 653 00:36:23.599 --> 00:36:27.159 That's three oh three nine nine six nine thousand. 654 00:36:26.920 --> 00:36:31.239 Now, So Sherman, I just want to explain the industry 655 00:36:31.280 --> 00:36:34.920 and then you tell me or the genre, the category 656 00:36:35.000 --> 00:36:37.280 of complaints we're getting, see if yours falls into this. 657 00:36:38.440 --> 00:36:43.480 But many homeowners in condo development communities, condo to communities 658 00:36:43.599 --> 00:36:47.559 or town homes, they're getting bills after a storm because 659 00:36:47.679 --> 00:36:51.199 the HIOA doesn't have enough to cover the deductible, or 660 00:36:51.480 --> 00:36:57.119 in some cases the HIA does not have coverage for 661 00:36:57.280 --> 00:37:01.440 roofs because more and more insurance companies are refusing to 662 00:37:01.599 --> 00:37:06.800 cover roofs on buildings. So they go to the homeowners 663 00:37:06.840 --> 00:37:10.199 and say, okay, we have a two hundred thousand dollars bill. 664 00:37:11.639 --> 00:37:15.159 There's two hundred homeowners. Each of you pay a thousand dollars. 665 00:37:15.280 --> 00:37:20.159 That's a simplified example. Is that what's happening in your case, Sherman, 666 00:37:20.280 --> 00:37:21.800 what's happening in your case? 667 00:37:22.880 --> 00:37:26.039 Yeah? That that is in that case. It was somewhere 668 00:37:26.599 --> 00:37:29.519 the longs the line of two million dollars. 669 00:37:29.679 --> 00:37:33.079 And now now hold on the two million dollars. 670 00:37:34.000 --> 00:37:38.039 First of all, are they collecting for the deductible or 671 00:37:38.119 --> 00:37:39.840 are they collecting for the whole roof? 672 00:37:41.480 --> 00:37:44.599 They say they are collecting for the repairs of the roof. 673 00:37:45.360 --> 00:37:52.320 Repairs, not replacement, No, not replacement. Is this after a 674 00:37:52.599 --> 00:37:55.159 storm or is this normal maintenance? 675 00:37:56.280 --> 00:37:59.239 No, this is after the hailstorms from May. 676 00:38:00.079 --> 00:38:02.519 And is the insurance paying any part of that? 677 00:38:04.400 --> 00:38:08.159 We have not heard nothing about the insurance. Now, okay, 678 00:38:08.519 --> 00:38:11.760 this is a deal that the homeowners have to pay. 679 00:38:13.159 --> 00:38:16.559 No, I understand. I understand that, Sherman. But are they 680 00:38:16.719 --> 00:38:19.639 paying for the whole roof or are they paying for 681 00:38:19.800 --> 00:38:23.960 the deductible? No matter what you're responsible for it. So 682 00:38:24.400 --> 00:38:27.920 why do you feel as part of the HOA that 683 00:38:28.119 --> 00:38:31.079 you would not be or you're saying that they're not, 684 00:38:31.440 --> 00:38:33.000 that they're overcharging. 685 00:38:33.159 --> 00:38:36.559 Tell me what you mean by that, Well, what I 686 00:38:36.679 --> 00:38:39.320 mean by that is because if we're paying the HOA 687 00:38:40.000 --> 00:38:44.000 that they are when we pay insurance for town homes 688 00:38:44.079 --> 00:38:47.719 and condos, they are supposed to cover everything outside of 689 00:38:47.840 --> 00:38:50.119 the walls, not the homeowner. 690 00:38:50.440 --> 00:38:56.000 Okay, that's not true, Sherman. They're supposed to here. No, no, 691 00:38:56.280 --> 00:38:56.880 it is true. 692 00:38:57.119 --> 00:38:57.880 Let me explain this. 693 00:38:58.760 --> 00:39:03.239 The HOA is responsible for everything outside of the walls. 694 00:39:03.280 --> 00:39:08.599 You are absolutely correct, Okay, So let's let's let's examine that. 695 00:39:09.719 --> 00:39:13.719 So now, in order to cover everything outside of the walls, 696 00:39:15.719 --> 00:39:20.039 let's say the condo development needed a paint job and 697 00:39:20.519 --> 00:39:23.880 it was going to cost a million dollars. Okay, they 698 00:39:23.920 --> 00:39:26.480 had to repaint the whole building, and I'm just using 699 00:39:26.559 --> 00:39:27.440 this as an example. 700 00:39:27.920 --> 00:39:30.599 The HOA would be responsible for that. Is that correct? 701 00:39:31.719 --> 00:39:32.039 Correct? 702 00:39:32.440 --> 00:39:32.760 Okay? 703 00:39:33.159 --> 00:39:39.280 Now, let's say the HOA only has two hundred thousand 704 00:39:39.360 --> 00:39:43.840 dollars in surplus in their bank account and it's going 705 00:39:43.920 --> 00:39:46.440 to cost a million dollars to paint. 706 00:39:46.840 --> 00:39:48.960 Where did they get the other eight hundred thousand. 707 00:39:52.039 --> 00:39:52.840 That is beyond me. 708 00:39:53.480 --> 00:39:56.039 Well, I'm going to tell you something, Sherman, because you 709 00:39:56.159 --> 00:39:58.039 don't really know how it works with condos. 710 00:39:58.280 --> 00:39:59.639 You're part of the HOA. 711 00:40:00.239 --> 00:40:03.480 When you say the HOA is responsible, that means you 712 00:40:03.880 --> 00:40:07.199 and all of your neighbors are responsible. And if you 713 00:40:07.320 --> 00:40:11.239 don't pay enough in every month to have enough surplus, 714 00:40:11.800 --> 00:40:16.719 you either have to raise HOA fees or do an assessment. 715 00:40:17.320 --> 00:40:21.039 Because it's not magic. You see, your HOA is not 716 00:40:21.280 --> 00:40:26.760 something separate from you. It's not insurance, it's you. Now, 717 00:40:27.800 --> 00:40:31.440 let's say the HOA is responsible for the roof, and 718 00:40:31.599 --> 00:40:35.599 as you say they are, if they don't have enough insurance, 719 00:40:37.000 --> 00:40:37.360 who do. 720 00:40:37.480 --> 00:40:38.519 You think should pay it? 721 00:40:39.960 --> 00:40:42.559 Like when I talked about the painting, and when I 722 00:40:42.679 --> 00:40:45.159 talked about the roof, who is the HOA? 723 00:40:45.400 --> 00:40:48.079 If the HOA runs out of money, where do they 724 00:40:48.159 --> 00:40:51.159 go to get more money? The HOA? Where do they go? 725 00:40:51.480 --> 00:40:53.639 You're the HOA? Where do they go to get more money? 726 00:40:54.280 --> 00:40:55.559 To the members of the HOA? 727 00:40:55.760 --> 00:40:55.920 Right? 728 00:40:56.360 --> 00:40:59.280 In other words, I don't think you. I think you're 729 00:40:59.320 --> 00:40:59.840 looking at. 730 00:40:59.800 --> 00:41:04.320 The hoas some kind of separate company that makes money 731 00:41:04.360 --> 00:41:08.079 off of the homeowners. I think you're mistaking them for 732 00:41:08.159 --> 00:41:12.599 a management company. All a management company does is collect us, 733 00:41:13.599 --> 00:41:18.519 pay bills and manage the property. But the actual money 734 00:41:18.719 --> 00:41:22.960 to pay those bills is not the responsibility of the 735 00:41:23.119 --> 00:41:29.880 management company. It's the responsibility of the homeowners. So yeah, 736 00:41:30.000 --> 00:41:34.039 I'm okay, go ahead, Sorry not go ahead? No, no, no, 737 00:41:34.239 --> 00:41:37.000 tell me your thoughts on this after talking about this, 738 00:41:37.159 --> 00:41:37.880 what do you think. 739 00:41:37.679 --> 00:41:38.480 About what I said? 740 00:41:39.599 --> 00:41:44.880 Well, so my thoughts on this was that if they're 741 00:41:44.920 --> 00:41:49.679 only doing patchwork, who's the deciding factor on the assessment 742 00:41:49.760 --> 00:41:50.360 that they got? 743 00:41:50.519 --> 00:41:53.440 You know, okay, you mean on the estimate. Okay, you're 744 00:41:53.519 --> 00:41:56.360 totally right, Sherman. See, you're you should be on the 745 00:41:56.440 --> 00:41:59.960 board because you're asking all the right questions. In other words, 746 00:42:00.559 --> 00:42:05.159 now Sherman is saying, okay, if it's our responsibility to 747 00:42:05.360 --> 00:42:08.960 each pay two or three grand, how do we know 748 00:42:09.599 --> 00:42:12.440 they got the best bid? Or how do we know 749 00:42:13.119 --> 00:42:13.800 somebody's not? 750 00:42:14.000 --> 00:42:19.800 Taking the world famous phrase kickback, everyone wonders that about 751 00:42:19.840 --> 00:42:22.960 their HOA. So that's what you're thinking, now, how do 752 00:42:23.079 --> 00:42:26.280 you know they got the best bids? Well, as a 753 00:42:26.360 --> 00:42:30.440 member of the HOA board, the members of the community 754 00:42:30.920 --> 00:42:35.679 have given them authority to do that. But as an owner, 755 00:42:36.199 --> 00:42:39.719 you and anyone else can question it. So have you 756 00:42:39.880 --> 00:42:43.840 guys gone to a meeting and said, hey, what other 757 00:42:43.920 --> 00:42:46.559 bids did we get? Is this the best bid? 758 00:42:47.119 --> 00:42:50.519 And is anyone making money off of this? I mean, 759 00:42:50.639 --> 00:42:55.320 have you done that yet? Because you're asking the right question, Sherman. 760 00:42:56.320 --> 00:42:58.880 I just got this email late Friday. 761 00:42:59.400 --> 00:43:03.239 So and what did they say? What did the email say? 762 00:43:04.519 --> 00:43:07.400 The email is stated, like I was telling you earlier 763 00:43:07.440 --> 00:43:11.920 about that we would be responsible for two percent of 764 00:43:12.039 --> 00:43:16.519 the cost of the repairs. And okay, patchwords done, and 765 00:43:16.639 --> 00:43:19.320 we had to pay that by the end of October. 766 00:43:19.679 --> 00:43:23.559 Okay, two percent. Let me explain what that means. You 767 00:43:23.719 --> 00:43:27.280 guys have what's called a two percent deductible. A lot 768 00:43:27.360 --> 00:43:29.079 of insurance companies are doing that. 769 00:43:30.280 --> 00:43:31.960 So do you know what that means? 770 00:43:32.000 --> 00:43:34.079 A two percent deductible? I mean, I don't mean to 771 00:43:34.159 --> 00:43:35.639 insult your intelligence, of course you do. 772 00:43:35.800 --> 00:43:37.920 No, No, I don't. 773 00:43:38.400 --> 00:43:41.800 Oh, okay, okay, okay. So let's say the repairs are 774 00:43:41.920 --> 00:43:44.440 going to cost like this was your house. Let's say, 775 00:43:44.800 --> 00:43:47.440 and let's say the repairs because a lot of homeowners 776 00:43:47.480 --> 00:43:49.719 have this. Now, let's say the whole roof is going 777 00:43:49.760 --> 00:43:53.840 to cost sixty grand, right, So you so you multiply 778 00:43:54.000 --> 00:43:57.800 that by two percent, and your deductible would be twelve 779 00:43:57.920 --> 00:44:02.400 hundred dollars. Okay, it's it's two percent of the loss, 780 00:44:03.039 --> 00:44:09.559 or even worse, sometimes it's two percent of the dwelling. 781 00:44:10.360 --> 00:44:11.800 Let me explain how that works. 782 00:44:12.400 --> 00:44:17.440 Instead of two percent of the loss, Let's say you 783 00:44:17.599 --> 00:44:21.320 have a two percent of value. That means if your 784 00:44:21.400 --> 00:44:25.960 house is a million dollar house, you see, and you 785 00:44:26.239 --> 00:44:30.000 have a loss of any kind, this is where the 786 00:44:30.079 --> 00:44:33.519 problem comes in. Then you have a bigger deductible. Your 787 00:44:33.599 --> 00:44:38.039 deductible is twenty grand. So I don't know the insurance 788 00:44:38.119 --> 00:44:42.840 policy you guys have. It's either two percent of value 789 00:44:43.199 --> 00:44:44.719 or two percent of the claim. 790 00:44:46.320 --> 00:44:49.239 Do you know what? And you're allowed to see this, sherman. 791 00:44:49.320 --> 00:44:51.840 You can call them and say, I would like to 792 00:44:51.960 --> 00:44:56.960 know the two percent figure. Is it two percent of 793 00:44:57.159 --> 00:45:02.760 value or two percent of the claim? Hmm okay, And 794 00:45:02.880 --> 00:45:06.960 then then you can ask for proof. Can I see 795 00:45:07.000 --> 00:45:12.239 the insurance policy? And that policy probably lays it out. 796 00:45:12.280 --> 00:45:14.239 In fact, you can get a copy of the policy 797 00:45:14.360 --> 00:45:16.880 and we'll look at it for you. But then your 798 00:45:17.000 --> 00:45:19.199 next question is is that the best bid? 799 00:45:19.960 --> 00:45:20.119 Well? 800 00:45:20.239 --> 00:45:24.599 You could easily and a few homeowners ask another roofer 801 00:45:25.000 --> 00:45:31.719 to give an estimate. You're all part of the community. Okay, 802 00:45:32.360 --> 00:45:34.440 how much is your assessment, Sherman. 803 00:45:36.079 --> 00:45:38.559 The assessment, I don't have it up. 804 00:45:38.679 --> 00:45:40.440 Roughly was it three grand? 805 00:45:40.519 --> 00:45:44.119 Did you say, yeah, yeah, three? I want to say 806 00:45:44.280 --> 00:45:45.719 thirty five to four thousand? 807 00:45:45.800 --> 00:45:49.559 He said, holy crap, holy So how many units are there? 808 00:45:51.360 --> 00:45:56.440 Ooh, that's a great, just roughly question. I would say 809 00:45:57.159 --> 00:45:58.719 maybe fifty. 810 00:45:59.719 --> 00:46:02.880 So you did the math, and the math is a 811 00:46:03.039 --> 00:46:11.519 two hundred thousand dollars deductible that's what they said. 812 00:46:11.679 --> 00:46:14.639 I remember that it said thirty five to four thousand. 813 00:46:15.280 --> 00:46:16.599 It wasn't an exact number. 814 00:46:16.800 --> 00:46:19.599 Thirty yeah, but that's going to be approximately two hundred 815 00:46:19.639 --> 00:46:23.360 thousand dollars they're raising. And if they're raising two hundred 816 00:46:23.400 --> 00:46:30.159 thousand dollars that's going that's a percentage of probably a 817 00:46:30.239 --> 00:46:31.519 percentage of the value. 818 00:46:32.840 --> 00:46:33.679 It's something. 819 00:46:34.119 --> 00:46:37.880 All I'm saying is this, I believe from what you're 820 00:46:37.920 --> 00:46:42.159 telling me, it doesn't sound like a ripoff. Okay, it 821 00:46:42.280 --> 00:46:45.639 doesn't sound like one. But we'd be happy to help you. 822 00:46:46.440 --> 00:46:48.880 If you get a copy of that stuff, we'll look 823 00:46:48.920 --> 00:46:49.480 at it for you. 824 00:46:49.559 --> 00:46:51.320 Okay, So just call us back. 825 00:46:51.400 --> 00:46:54.239 I got a record of this right now, and you 826 00:46:54.360 --> 00:46:57.159 get a copy, you send it to us and we'll 827 00:46:57.199 --> 00:47:00.119 look at it. I'm Tom Martino. Three three seven you 828 00:47:00.199 --> 00:47:03.360 talk seven one three eight two five five eight eight eight. 829 00:47:03.480 --> 00:47:06.800 Heating dot com will take care of your furnace before 830 00:47:06.840 --> 00:47:08.480 you have trouble, or if you want a new one, 831 00:47:08.800 --> 00:47:11.000 maybe an electric or a hybrid because you have a 832 00:47:11.079 --> 00:47:15.079 solar system. They specialize in those high efficiency hybrids as well. 833 00:47:15.519 --> 00:47:16.400 Eight eight eight. 834 00:47:16.559 --> 00:47:20.599 Heating dot Com great people to know and the number 835 00:47:20.760 --> 00:47:23.880 is three oh three seven seven zero two seven seven six. 836 00:47:28.000 --> 00:47:31.280 Go with a sure thing Denver's best roofer Excel Roofing 837 00:47:31.360 --> 00:47:34.000 dot com. You don't pay a cent until you're content. 838 00:47:37.400 --> 00:47:40.920 Time for an insurance checkup, free no obligation comparison call 839 00:47:41.079 --> 00:47:44.320 Compass Insurance paying too much your coverage at dozens of 840 00:47:44.400 --> 00:47:47.320 insurance companies find out now three oh three seven seven 841 00:47:47.360 --> 00:47:50.119 to one help. You'll think you're his only customer when 842 00:47:50.159 --> 00:47:52.440 you choose Frank Durand the real estate Man dot com 843 00:47:52.679 --> 00:47:55.760 to list your home with Remax Alliance three oh three 844 00:47:55.880 --> 00:48:02.119 nine two zero sixteen twenty two. Hi Tom Martino here 845 00:48:02.239 --> 00:48:05.400 three oh three seven one three talk seven one three 846 00:48:05.480 --> 00:48:08.119 A two five five Deputy BO Did you talk to 847 00:48:08.199 --> 00:48:08.760 those people? 848 00:48:09.000 --> 00:48:09.119 Uh? 849 00:48:09.599 --> 00:48:11.840 That woman about the builder, and did you ask the 850 00:48:12.079 --> 00:48:13.480 did you ever call the builder yet? 851 00:48:13.519 --> 00:48:14.760 I'm just curious he's. 852 00:48:14.880 --> 00:48:17.119 Out making a phone call telling good. 853 00:48:17.079 --> 00:48:19.599 Thank you doc, Thank you doc. Let's go to the 854 00:48:19.679 --> 00:48:24.760 phones and uh Antonio's next, and listen, man, these problems 855 00:48:24.800 --> 00:48:26.760 that come up with condos and townhomes are only going 856 00:48:26.840 --> 00:48:31.039 to get worse, just so you know. And then Deputy 857 00:48:31.559 --> 00:48:33.599 d has a follow up on that other one. We're 858 00:48:33.599 --> 00:48:35.119 going to talk about on that other. 859 00:48:35.519 --> 00:48:37.679 Just real quick, as long as you're here, let's just's 860 00:48:37.719 --> 00:48:41.760 just say real quick, So you did call uh the 861 00:48:43.000 --> 00:48:44.039 solar Solar. 862 00:48:44.599 --> 00:48:47.960 They've been selling batteries, taking payment and not making delivery. Okay, 863 00:48:48.400 --> 00:48:51.119 we've had two problems, and that tells me there's a 864 00:48:51.119 --> 00:48:52.920 lot more out there because we don't hear from everyone. 865 00:48:53.239 --> 00:48:56.360 So the guy contested his charge on the credit card. 866 00:48:56.719 --> 00:48:58.519 He wants to know if we can keep them off 867 00:48:58.599 --> 00:49:00.880 his back. You already did it one. What about this time? 868 00:49:01.239 --> 00:49:01.679 Same thing? 869 00:49:01.800 --> 00:49:05.360 I spoke with with my contact over its solar sovereign 870 00:49:05.480 --> 00:49:08.800 and he said that they will not fight the charge 871 00:49:08.920 --> 00:49:12.039 back of the seventeen thousand dollars that the consumer disputed 872 00:49:12.079 --> 00:49:12.880 on his credit card. 873 00:49:13.280 --> 00:49:15.559 Is there any reason why this is happening. Did you 874 00:49:15.639 --> 00:49:17.280 ask them what's going on with the company? 875 00:49:17.440 --> 00:49:17.880 I didn't. 876 00:49:17.960 --> 00:49:20.000 I remain focused on solving the problem. 877 00:49:21.079 --> 00:49:24.079 So basically, I just like to know why the hell 878 00:49:24.119 --> 00:49:28.079 they're they're being such deadbeats to be honest with you, anyway, Okay, 879 00:49:28.239 --> 00:49:31.360 thank you. Three three seven to one three talks seven 880 00:49:31.400 --> 00:49:34.159 one three eight two five five. Come on, man, I 881 00:49:34.440 --> 00:49:36.119 don't know what the hell is going on here with 882 00:49:36.239 --> 00:49:39.480 my camera, but there I am, I think anyway, three 883 00:49:39.559 --> 00:49:42.159 oll three seven one three eight two five five. Okay, 884 00:49:42.599 --> 00:49:46.320 back to the phones, Antonio, let's talk about your issue 885 00:49:46.360 --> 00:49:47.400 with social Security. 886 00:49:47.480 --> 00:49:48.039 What's going on. 887 00:49:49.519 --> 00:49:52.280 Yes, we just found out this morning that. 888 00:49:53.880 --> 00:49:59.760 My wife's Social Security was canceled because it was reported 889 00:50:00.119 --> 00:50:02.360 she had passed. But she is alive. 890 00:50:03.880 --> 00:50:05.760 How do you know? I'm just kidding. Okay, keep going, 891 00:50:05.920 --> 00:50:07.960 keep going, I'm just kidding. True, stupid, true. 892 00:50:12.239 --> 00:50:14.760 He's the one that told us, okay, there. 893 00:50:14.719 --> 00:50:16.159 Are no dishes in them. 894 00:50:16.480 --> 00:50:20.119 That's how you know, Because that's right, that's right. 895 00:50:20.239 --> 00:50:22.679 That jokes as old as the Hills doc said, you 896 00:50:22.719 --> 00:50:25.199 can tell your wife's alive because there's no dishes piling 897 00:50:25.280 --> 00:50:25.840 up in the sink. 898 00:50:26.280 --> 00:50:28.519 It's disgusting. But anyway, so so. 899 00:50:28.840 --> 00:50:32.760 Really Antonio to be serious here, How was it reported? 900 00:50:32.840 --> 00:50:34.679 Whether did they get the name wrong or did you 901 00:50:34.840 --> 00:50:36.239 call social Security or what? 902 00:50:36.519 --> 00:50:38.119 We don't know. 903 00:50:38.320 --> 00:50:40.119 We're going to go to social Security as soon as 904 00:50:40.159 --> 00:50:41.320 my wife gets ready here. 905 00:50:41.840 --> 00:50:43.960 Okay, did you wait? You have an appointment, right, you 906 00:50:44.079 --> 00:50:44.960 have to have an appointment. 907 00:50:46.360 --> 00:50:48.800 Well over here in Greeley, we can walk in. 908 00:50:49.519 --> 00:50:51.000 Okay, of course you can. 909 00:50:51.480 --> 00:50:54.519 So listen if you're going to walk in, take your 910 00:50:54.639 --> 00:50:58.119 card and all that, and seriously, it'll be handled and 911 00:50:58.199 --> 00:51:02.159 then they will retroactively issue you the check. So really 912 00:51:02.199 --> 00:51:05.000 it's gonna they're really good at that. Every once in 913 00:51:05.039 --> 00:51:07.519 a while, a number gets crossed up or a name 914 00:51:07.559 --> 00:51:10.400 gets crossed up, and they do this. It's happened before. 915 00:51:10.760 --> 00:51:13.199 Did you have any additional questions or concerns? 916 00:51:14.559 --> 00:51:17.760 Well, we were kind of wondering because we thought maybe 917 00:51:18.239 --> 00:51:20.239 there was a friend that was staying here and they 918 00:51:21.559 --> 00:51:25.519 we believe that they act into my wife's social Security 919 00:51:25.639 --> 00:51:28.679 number and everything else because a couple of years ago. 920 00:51:28.800 --> 00:51:32.599 Yeah, but what difference with that? Oh, so you're thinking 921 00:51:32.719 --> 00:51:33.920 they're the ones that died. 922 00:51:35.800 --> 00:51:38.559 No, they're the ones that maybe tried to use my 923 00:51:38.679 --> 00:51:40.280 wife's health care. 924 00:51:41.360 --> 00:51:43.880 But what would that have to do What would that 925 00:51:44.199 --> 00:51:47.079 have to do with your wife being reported deceased. 926 00:51:48.519 --> 00:51:48.920 I don't know. 927 00:51:49.880 --> 00:51:52.119 It wouldn't unless they're just trying to get back at us. 928 00:51:52.800 --> 00:51:55.119 Okay, that could be, of course. Here's what I think. 929 00:51:56.639 --> 00:51:59.400 I think it was a stupid mistake and you're going 930 00:51:59.440 --> 00:52:01.360 to take care of it today. But I'm writing it 931 00:52:01.519 --> 00:52:05.480 down and Antonio, if you call back at three to 932 00:52:05.559 --> 00:52:09.280 zero three, Martino, just write that down that Martino is 933 00:52:09.320 --> 00:52:12.440 six two seven eighty four six six after your thing. 934 00:52:12.519 --> 00:52:15.119 If you need more help, we will call you back. 935 00:52:15.239 --> 00:52:17.960 You will not have to stay on hold. So I 936 00:52:18.360 --> 00:52:20.000 really think they're going to take care of it. This 937 00:52:20.159 --> 00:52:21.119 happens quite a bit. 938 00:52:21.159 --> 00:52:23.920 Hey Tom, Yes, sir. Do you think they need a 939 00:52:24.199 --> 00:52:27.239 passport or birth certificate just to the understone? 940 00:52:27.559 --> 00:52:27.679 Oh? 941 00:52:27.920 --> 00:52:30.400 Good idea, good idea. You have to bring all kinds 942 00:52:30.400 --> 00:52:31.719 of ID with you, Antonio. 943 00:52:32.480 --> 00:52:33.800 Is he still up? Antonio? 944 00:52:34.039 --> 00:52:38.079 Antonio, bring more than just a license, a birth certificate 945 00:52:38.119 --> 00:52:41.800 if she has it, or a passport, yes, or both. 946 00:52:41.960 --> 00:52:45.519 I mean as much as you can bring, okay it. 947 00:52:46.119 --> 00:52:50.320 Just bring a birth certificate, license, any other kind of documentation, 948 00:52:50.880 --> 00:52:55.800 even a bill, credit card, anything that shows she's actively alive. 949 00:52:56.039 --> 00:52:59.840 And that's this is her and and thank you and 950 00:53:00.199 --> 00:53:01.119 let us know what goes on. 951 00:53:01.239 --> 00:53:04.920 Three oh three seven one three eight two five five, Hank, 952 00:53:05.920 --> 00:53:06.440 what's going on? 953 00:53:06.599 --> 00:53:06.840 Hank? 954 00:53:08.079 --> 00:53:10.239 For our your service over the forty years. I want 955 00:53:10.239 --> 00:53:11.480 to know if you're going to write a book? 956 00:53:12.159 --> 00:53:13.760 You know everyone says that, but I don't. 957 00:53:14.039 --> 00:53:17.079 And I want to say this very quickly. I, honest 958 00:53:17.119 --> 00:53:20.239 to God, do not believe it would be interesting. And 959 00:53:20.480 --> 00:53:24.000 for one reason I have and I've said this before, 960 00:53:24.519 --> 00:53:29.800 I handle thousands of small problems, and each of those 961 00:53:29.920 --> 00:53:34.320 problems are common to small groups of people. It's not 962 00:53:35.360 --> 00:53:40.519 one topic ubiquitous to all. So I think I might 963 00:53:40.639 --> 00:53:46.039 do something like this, the top ten problems or the 964 00:53:46.159 --> 00:53:50.679 top ten pitfalls for each category. I've been thinking about that, 965 00:53:51.159 --> 00:53:53.920 and I wanted to write a business book about what 966 00:53:54.360 --> 00:53:56.320 turns off consumers and how to turn. 967 00:53:56.239 --> 00:53:56.719 Them on again. 968 00:53:56.960 --> 00:54:01.880 So anyway, but Hank, what's going on with the intellectual property? 969 00:54:01.960 --> 00:54:02.119 Sir? 970 00:54:02.440 --> 00:54:04.519 I couldn't remember the name of that guy you used 971 00:54:04.519 --> 00:54:05.480 to have for Uh. 972 00:54:05.679 --> 00:54:08.639 He's still around, he's still working, Mark Trennor. He's an 973 00:54:08.639 --> 00:54:09.480 attorney at law. 974 00:54:09.800 --> 00:54:10.800 Do you have his number? 975 00:54:11.599 --> 00:54:11.719 Uh? 976 00:54:12.519 --> 00:54:13.519 Yes, I do. 977 00:54:14.000 --> 00:54:17.360 Actually hold on, let me now, you're challenging me to 978 00:54:17.400 --> 00:54:21.000 get this quickly. But Mark Trennor, he doesn't live in Colorado, 979 00:54:21.039 --> 00:54:24.239 but he's licensed here and he still does in its 980 00:54:24.360 --> 00:54:25.559 federal law, so. 981 00:54:25.679 --> 00:54:26.440 He can handle it. 982 00:54:26.559 --> 00:54:30.039 Let me give you his number here. It is, uh, 983 00:54:30.280 --> 00:54:36.320 it's seven to zero two two one three seven zero eight. 984 00:54:37.719 --> 00:54:38.480 Thank you so much. 985 00:54:38.679 --> 00:54:43.679 Now his his emails easy to remember, Mark at and 986 00:54:43.800 --> 00:54:50.719 it's Mark with a K, mark at trenor law dot com. 987 00:54:51.159 --> 00:54:53.559 Why what did you uh? What did you invent? Sir? 988 00:54:53.840 --> 00:54:56.280 I have I have an idea for a book? Uh, 989 00:54:56.679 --> 00:54:58.400 and I you know, trade marching? 990 00:54:58.480 --> 00:55:01.800 Then well you've done and I normally you don't trademark 991 00:55:02.000 --> 00:55:07.440 a book. You copyright it, okay, but copyright is done. 992 00:55:07.800 --> 00:55:11.320 When you create it. You don't really need it. Well, 993 00:55:11.400 --> 00:55:15.360 you can ask them questions, but really you don't. Really. 994 00:55:15.480 --> 00:55:16.719 The only thing you need to. 995 00:55:17.039 --> 00:55:22.440 Enforce a copyright is the copy written. And by the way, 996 00:55:22.519 --> 00:55:26.159 it is copyright our igh t. But when I say 997 00:55:26.239 --> 00:55:29.000 copy written, I'm talking about the thing you wrote. 998 00:55:29.280 --> 00:55:30.559 So when you write. 999 00:55:30.360 --> 00:55:36.760 Something, the copy it becomes copyrighted automatically, and you can 1000 00:55:37.079 --> 00:55:42.039 you can verify the creation date by registering it. That's 1001 00:55:42.159 --> 00:55:46.119 what gets you the protection. Once it's registered, you're entitled 1002 00:55:46.159 --> 00:55:49.320 to damages for someone who steals any part of it, 1003 00:55:50.119 --> 00:55:53.880 And it's cheap and easy to register it with the 1004 00:55:53.960 --> 00:55:58.880 Copyright Office. It's and you can probably google it and 1005 00:55:58.960 --> 00:56:00.960 do it yourself. I'm not what's saying you shouldn't call 1006 00:56:01.039 --> 00:56:01.559 the attorney. 1007 00:56:01.800 --> 00:56:04.199 You can call him. He'll give you all kinds of information. 1008 00:56:04.519 --> 00:56:06.960 We got more reasonable guy when used to come on 1009 00:56:07.079 --> 00:56:07.480 your show. 1010 00:56:07.599 --> 00:56:10.559 Oh he's totally great, you'll love him. Three all three 1011 00:56:10.719 --> 00:56:17.599 seven one three eight two five five. Go with a 1012 00:56:17.679 --> 00:56:21.199 sure thing Denver's Best roofer Excel Roofing dot com. You 1013 00:56:21.239 --> 00:56:27.000 don't pay a cent until you're content. Time for an 1014 00:56:27.039 --> 00:56:31.239 insurance check up free no obligation comparison call Compass Insurance 1015 00:56:31.440 --> 00:56:34.400 paying too much your coverage at dozens of insurance companies 1016 00:56:34.519 --> 00:56:37.079 find out now three all three seven seven to one help. 1017 00:56:37.280 --> 00:56:39.920 You'll think you're his only customer when you choose Frank 1018 00:56:40.000 --> 00:56:42.400 durand the real estate Man dot com to list your 1019 00:56:42.480 --> 00:56:45.599 home with Remax Alliance three all three nine two zero 1020 00:56:45.719 --> 00:56:52.840 sixteen twenty two. Hi Tom Martino, your troubleshooter three O 1021 00:56:52.960 --> 00:56:56.559 three seven one three talk seven one three A two 1022 00:56:56.719 --> 00:56:57.320 five five. 1023 00:56:57.559 --> 00:57:02.000 So let's see on this question. 1024 00:57:02.280 --> 00:57:05.599 Basically, Okay, I gotta take Diane she's been waiting a while, Diane. 1025 00:57:05.599 --> 00:57:08.599 I'm so sorry, was it, Diane, Diane, what's going on? 1026 00:57:10.320 --> 00:57:10.559 Well? 1027 00:57:11.960 --> 00:57:14.559 On Saturday I had a knock on my door and 1028 00:57:14.679 --> 00:57:19.519 it was a police officer and he had had someone 1029 00:57:19.599 --> 00:57:22.840 from out of state phone in a welfare check for 1030 00:57:23.320 --> 00:57:26.840 the common wall unit next to my house. 1031 00:57:27.280 --> 00:57:30.480 Somebody called in a welfare check on you, Diane. 1032 00:57:31.119 --> 00:57:33.559 No, no, no, no, no, no, on my neighbor. But 1033 00:57:33.960 --> 00:57:36.320 the police came to my door because they wanted to 1034 00:57:36.400 --> 00:57:39.039 talk to me because nobody was answering. And I said, 1035 00:57:39.079 --> 00:57:43.840 she's very frail, she's going downhill, she can barely walk. 1036 00:57:44.400 --> 00:57:46.440 So we went over and we knocked and knocked, and 1037 00:57:46.519 --> 00:57:48.400 we went into the back and knocked and knocked, and 1038 00:57:48.480 --> 00:57:50.480 the police said that they couldn't go in. It would 1039 00:57:50.559 --> 00:57:53.800 have to go to social services. So here we are 1040 00:57:54.039 --> 00:57:57.599 as of last night. No one there's been no indication 1041 00:57:57.840 --> 00:58:00.880 that anyone's checked on her. So I called the non 1042 00:58:00.960 --> 00:58:02.480 emergency of all. 1043 00:58:02.800 --> 00:58:03.719 I don't want to get gross. 1044 00:58:03.840 --> 00:58:05.480 I don't want to get gross here, but I do 1045 00:58:05.599 --> 00:58:09.639 want to ask something seriously, Are there any are there 1046 00:58:09.679 --> 00:58:11.199 any odors or anything? 1047 00:58:11.400 --> 00:58:11.840 Crazy? No? 1048 00:58:11.920 --> 00:58:15.000 No, we we we but the but the door is 1049 00:58:15.079 --> 00:58:18.000 pretty solid, you know, we didn't smell anything. We went 1050 00:58:18.079 --> 00:58:19.760 into the back and to see if. 1051 00:58:19.679 --> 00:58:23.400 Maybe that's who called the welfare check who called the work. 1052 00:58:23.559 --> 00:58:26.320 Someone from out of state that talks to her from 1053 00:58:26.400 --> 00:58:28.880 time to time, and they were very concerned because they 1054 00:58:28.920 --> 00:58:32.320 had been calling and calling and there had been no answer. 1055 00:58:33.519 --> 00:58:33.960 Uh oh. 1056 00:58:35.599 --> 00:58:38.039 Yeah, And I just you know, the police just blew 1057 00:58:38.119 --> 00:58:41.119 me off and said it's being handled. But I haven't 1058 00:58:41.159 --> 00:58:44.119 seen any indication. You know, I know when my mom 1059 00:58:45.320 --> 00:58:48.000 fell and my sister called the ambulance to kick the 1060 00:58:48.039 --> 00:58:50.679 door in, you know, and I tried to look in. 1061 00:58:50.880 --> 00:58:54.000 Well, they they can not. You're right about that, You're 1062 00:58:54.039 --> 00:58:54.639 right about that. 1063 00:58:55.320 --> 00:58:55.480 Now? 1064 00:58:56.800 --> 00:58:58.039 Can you call management? 1065 00:58:58.840 --> 00:58:58.960 Is this? 1066 00:58:59.239 --> 00:59:02.440 Is this a con or a town home or an apartment? 1067 00:59:02.599 --> 00:59:03.360 Rented homes? 1068 00:59:03.400 --> 00:59:07.800 We we know we have own our units individually, but okay, 1069 00:59:08.000 --> 00:59:09.280 this just doesn't seem right. 1070 00:59:10.079 --> 00:59:13.280 Can you go to the management company or the manager 1071 00:59:13.360 --> 00:59:13.760 on site? 1072 00:59:15.119 --> 00:59:17.519 No, No, we don't have a manager on site and 1073 00:59:17.639 --> 00:59:19.199 they would have nothing to do with this. 1074 00:59:19.920 --> 00:59:25.719 They just yeah, yeah, Okay, I'm not I'm really serious 1075 00:59:25.760 --> 00:59:28.360 when I'm telling you this. How about a locksmith? 1076 00:59:30.320 --> 00:59:32.239 Well do I have? I mean, I don't want to 1077 00:59:32.280 --> 00:59:34.159 get myself in trouble. 1078 00:59:33.960 --> 00:59:36.320 Okay, and you'd have to you have to tell a fib. 1079 00:59:36.760 --> 00:59:38.679 You'd have to tell a fib like it's your aunt, 1080 00:59:38.760 --> 00:59:40.000 you need to get in there or something. 1081 00:59:40.159 --> 00:59:42.199 Probably, you know what, I don't know what to do 1082 00:59:42.280 --> 00:59:46.760 with the police are sitting on their ass What police department? 1083 00:59:46.800 --> 00:59:48.000 What the police department? Is this? 1084 00:59:48.440 --> 00:59:52.199 So it was Aurora and I called, you know late 1085 00:59:52.360 --> 00:59:54.679 last night. I couldn't sleep, you know, I'm like. 1086 00:59:55.079 --> 00:59:59.960 Well, according listen, listen if it's Auror police. Of course 1087 01:00:00.119 --> 01:00:03.679 into Channel nine and Kyle Clark. They have no crime 1088 01:00:03.760 --> 01:00:05.840 in Aurora, so the police should have plenty of time. 1089 01:00:06.360 --> 01:00:08.400 There's no problem anywhere in a row. 1090 01:00:09.559 --> 01:00:13.800 The policeman was wonderful. He was wonderful that he said, 1091 01:00:14.000 --> 01:00:16.440 we are not authorized to do this at happen. 1092 01:00:16.519 --> 01:00:18.320 But when do they get authorized? 1093 01:00:20.000 --> 01:00:21.000 I don't know. I don't know. 1094 01:00:21.159 --> 01:00:23.960 I mean, I mean, come on, do they. 1095 01:00:23.880 --> 01:00:26.960 Wait until it's so obvious that there's a stink? What 1096 01:00:27.079 --> 01:00:29.679 if you you know what? I know what I would do? No, 1097 01:00:29.920 --> 01:00:31.239 never mind, I can't tell you on there. 1098 01:00:32.599 --> 01:00:34.159 I don't want to do anything illegal. 1099 01:00:34.280 --> 01:00:37.280 But okay, now is it illegal? If you say, I 1100 01:00:37.840 --> 01:00:40.039 if illegal? If you say I think I heard somebody 1101 01:00:40.159 --> 01:00:42.159 moaning and screaming and Tom. 1102 01:00:42.320 --> 01:00:44.559 Hey, Diana, the only way you would get in trouble 1103 01:00:45.000 --> 01:00:49.000 is if your neighbor filed a complaint, which it sounds 1104 01:00:49.079 --> 01:00:50.239 like she would never do. 1105 01:00:52.079 --> 01:00:53.280 Hey, Doc, what do you mean by that? 1106 01:00:53.840 --> 01:00:54.760 I'm not strong. 1107 01:00:56.840 --> 01:00:58.079 Like that, you know, I'm not saying. 1108 01:00:58.840 --> 01:01:00.480 But if you called police and say you heard some 1109 01:01:00.599 --> 01:01:03.559 moaning or screaming in there, you think, what are they 1110 01:01:03.639 --> 01:01:04.079 going to say? 1111 01:01:04.159 --> 01:01:07.079 You're you're committing a crime. For God's sakes? What if 1112 01:01:07.119 --> 01:01:09.280 you think you heard some screaming? I think I hear 1113 01:01:09.360 --> 01:01:11.599 screaming now, and then now. 1114 01:01:11.599 --> 01:01:13.599 Tell them what I meant this is you called the locksmith. 1115 01:01:14.079 --> 01:01:16.239 The only way that that would be that you would 1116 01:01:16.239 --> 01:01:16.800 get in trouble. 1117 01:01:16.960 --> 01:01:19.639 No, no, but the locksmith wouldn't do it, is the problem. 1118 01:01:19.719 --> 01:01:22.400 Unless she told them FIB. She'd have to say the 1119 01:01:22.559 --> 01:01:24.000 locksmith's say, why do you want to do? 1120 01:01:24.239 --> 01:01:27.519 I'm I don't want to tell a FIB or anything. 1121 01:01:27.679 --> 01:01:29.039 I mean, I just that's just not my. 1122 01:01:29.159 --> 01:01:32.000 Nature, all right, Diane? Then hold on seriously, but you 1123 01:01:32.079 --> 01:01:35.320 know what, God, listen, here's. 1124 01:01:35.119 --> 01:01:37.679 What I want to say, Okay, And I understand that, 1125 01:01:37.920 --> 01:01:40.360 and you're right, maybe I shouldn't even be suggesting that 1126 01:01:40.840 --> 01:01:42.719 or that you say, I think I heard a moaning 1127 01:01:42.880 --> 01:01:43.840 or screaming or something. 1128 01:01:43.960 --> 01:01:44.800 Now here's the deal. 1129 01:01:45.239 --> 01:01:49.760 The truth is, when presented with reality, you react with 1130 01:01:49.960 --> 01:01:53.800 what the circumstances present. And here is what the circumstances 1131 01:01:53.880 --> 01:01:55.760 are presenting, honest to God. 1132 01:01:56.239 --> 01:02:01.559 Do nothing. Yeah, you know what, You've done everything you can. 1133 01:02:02.079 --> 01:02:05.440 Wait the police, and the police came. You've done everything 1134 01:02:05.519 --> 01:02:05.880 you can. 1135 01:02:06.440 --> 01:02:10.400 So what you do now is nothing, and you wait 1136 01:02:10.519 --> 01:02:13.960 for the stink to get so bad that everyone around 1137 01:02:14.360 --> 01:02:15.599 is going to say something. 1138 01:02:17.039 --> 01:02:18.960 Yeah, well that's what you wait. 1139 01:02:19.320 --> 01:02:23.039 Still about social services, we had a welfare check. I'm 1140 01:02:23.119 --> 01:02:25.840 on the board of the HOA and we had a 1141 01:02:26.159 --> 01:02:31.159 welfare check on a unit that's a hoarding situation and they, 1142 01:02:31.280 --> 01:02:35.159 you know, social services were the ones that got involved 1143 01:02:35.239 --> 01:02:38.480 and went in and I think they did locksmith it. 1144 01:02:38.599 --> 01:02:40.599 It was you know, the guy wasn't there and they 1145 01:02:40.679 --> 01:02:44.199 found the me living someplace else. But you know, is 1146 01:02:44.280 --> 01:02:47.079 this a social services thing? I mean were they? Were 1147 01:02:47.119 --> 01:02:47.719 they correct? 1148 01:02:48.119 --> 01:02:50.880 But wouldn't the police call them? Wasn't the police called 1149 01:02:50.960 --> 01:02:52.400 welfare and ask I would? 1150 01:02:53.440 --> 01:02:56.519 I'm sure that the police officer that was here, he was. 1151 01:02:56.679 --> 01:02:58.800 He was wonderful, he really was. 1152 01:02:59.400 --> 01:02:59.519 You know. 1153 01:02:59.599 --> 01:03:01.519 We talked a lot about her and her health, and 1154 01:03:01.760 --> 01:03:04.159 we tried to look in the windows to see if 1155 01:03:04.159 --> 01:03:06.320 we could see her laying on the ground, because that 1156 01:03:06.440 --> 01:03:09.320 might have been something that the police could have. You know, 1157 01:03:09.360 --> 01:03:10.960 if we saw it laying on the ground, maybe the 1158 01:03:11.000 --> 01:03:13.079 police could do something. But you know, he said, we 1159 01:03:13.159 --> 01:03:14.920 can't just go and kick people's doors. 1160 01:03:15.039 --> 01:03:18.960 No, No, he's right, he's right. But I mean, Tom, 1161 01:03:19.039 --> 01:03:21.280 it's knocked on the door. What's that? 1162 01:03:22.239 --> 01:03:22.400 Oh? 1163 01:03:22.480 --> 01:03:25.519 We knocked on We knocked on the front, on the windows. 1164 01:03:25.880 --> 01:03:28.440 We went in the back gate and we tried to 1165 01:03:28.559 --> 01:03:31.079 look in. We couldn't see anything for her curtains, and 1166 01:03:31.159 --> 01:03:33.559 we banged on the back door. We did everything that 1167 01:03:33.760 --> 01:03:34.639 was reasonable. 1168 01:03:35.559 --> 01:03:39.960 What bo, Tom, Why don't I meet Diana. 1169 01:03:40.880 --> 01:03:43.239 I'll go over there and I'll unlock the door. 1170 01:03:43.840 --> 01:03:44.800 How will you unlock it? 1171 01:03:44.960 --> 01:03:46.719 I used to work for the locksmith when I went 1172 01:03:46.760 --> 01:03:47.320 to college. 1173 01:03:47.719 --> 01:03:50.639 Well, if you're willing to do that and take that risk, 1174 01:03:50.920 --> 01:03:51.960 you you buy all me. 1175 01:03:52.159 --> 01:03:54.760 Well, if there's no intent to rob, and we had 1176 01:03:54.840 --> 01:03:57.400 this record of the show, I mean, what the hell are. 1177 01:03:57.360 --> 01:03:59.320 We going to fall over there with you Diana? 1178 01:03:59.360 --> 01:04:01.360 And we'll just unlocked the door, take a peek and 1179 01:04:01.440 --> 01:04:03.440 look inside and see what's going on and leave and 1180 01:04:03.519 --> 01:04:05.480 if it's an emergency, you can call nine to one 1181 01:04:05.519 --> 01:04:05.760 to one. 1182 01:04:06.679 --> 01:04:07.000 Okay. 1183 01:04:07.280 --> 01:04:09.840 In general, this is what my girlfriend is telling me. 1184 01:04:10.000 --> 01:04:14.000 In general, social services cannot break into an apartment for 1185 01:04:14.039 --> 01:04:16.719 a welfare check, even if the person has not been 1186 01:04:16.760 --> 01:04:20.320 heard from in weeks or months. However, they can request 1187 01:04:20.400 --> 01:04:22.559 assistance from law enforcement. 1188 01:04:22.760 --> 01:04:26.639 Who might be able to break in if it is urgent. 1189 01:04:26.800 --> 01:04:30.960 See, so they're going to defer to law enforcement in 1190 01:04:31.159 --> 01:04:35.119 situations involving people who might be in danger. Request for 1191 01:04:35.320 --> 01:04:40.679 a welfare check from social services. Family members, neighbors, family members. 1192 01:04:40.400 --> 01:04:44.440 Can request that people open the door law enforcement. 1193 01:04:44.599 --> 01:04:47.159 I don't know that. I think she's a strange from 1194 01:04:47.199 --> 01:04:51.480 her only daughter. I have never seen. I haven't seen 1195 01:04:51.559 --> 01:04:54.199 the daughter, and I think Mary is very old. 1196 01:04:54.440 --> 01:04:57.960 Law enforcement may forcibly enter the apartment if they or 1197 01:04:58.079 --> 01:05:00.119 the dwelling, if they believe. 1198 01:05:00.079 --> 01:05:06.119 Someone is in danger. Okay, And so there has to 1199 01:05:06.159 --> 01:05:11.559 be probable cause or clear evidence or no or no response. 1200 01:05:12.559 --> 01:05:15.599 And a history of health concerns. Look, the police just 1201 01:05:15.679 --> 01:05:16.719 don't want to get involved. 1202 01:05:16.719 --> 01:05:18.400 That's the bottom line. They have enough to go on 1203 01:05:18.519 --> 01:05:21.559 right now, Tom, maybe go to lines one and two. 1204 01:05:23.039 --> 01:05:25.920 All right, Mike has a comment. First, go ahead, Mike. 1205 01:05:27.800 --> 01:05:31.800 Hi, Tom, I'm a retired firefighter, and she needs to 1206 01:05:31.920 --> 01:05:34.840 hang up right now and call nine one one and 1207 01:05:35.000 --> 01:05:38.000 get the police, or not the police, but fire and 1208 01:05:38.079 --> 01:05:41.639 paramedics over there, because they will do something about it. 1209 01:05:42.199 --> 01:05:45.920 The cops are always afraid to break into somewhere because 1210 01:05:45.960 --> 01:05:48.840 they got to write a mountain of paperwork to justify 1211 01:05:49.400 --> 01:05:53.480 what they did, whereas the fire department won't think twice 1212 01:05:53.800 --> 01:05:55.800 about gaining entry to that. 1213 01:05:56.119 --> 01:05:58.840 But will they ask her, Will they ask her why 1214 01:05:59.280 --> 01:05:59.960 she's calling nine? 1215 01:06:01.679 --> 01:06:03.039 Absolutely they will, And. 1216 01:06:05.239 --> 01:06:08.760 You're making some assumptions I could tell by listening to this, 1217 01:06:09.480 --> 01:06:12.480 but she may very well be alive in that apartment 1218 01:06:13.119 --> 01:06:16.840 and they need to get the fire department and medics 1219 01:06:16.880 --> 01:06:17.679 over there right now. 1220 01:06:18.559 --> 01:06:23.559 Thank you very much. Dave, what is your comment? Go ahead, Dave, Yeah, 1221 01:06:23.599 --> 01:06:24.239 how are you telling me? 1222 01:06:24.360 --> 01:06:27.440 I had the same problem on the property manager that 1223 01:06:27.719 --> 01:06:30.880 the lady's son called me and she's been there like 1224 01:06:30.960 --> 01:06:33.239 thirty years and we didn't have a cheater unit. So 1225 01:06:33.360 --> 01:06:35.599 we went and through a windows and I found her 1226 01:06:35.679 --> 01:06:39.639 dead in the hallway and got out and called the police, 1227 01:06:39.679 --> 01:06:41.239 and they got kind of upset with me because I 1228 01:06:41.320 --> 01:06:43.239 was in that apartment. You're not supposed defeat because I 1229 01:06:43.360 --> 01:06:45.840 think it's about play going on but on investigat. 1230 01:06:46.039 --> 01:06:47.800 Yeah, you don't want to be accused of killing her, 1231 01:06:47.880 --> 01:06:48.400 that's just true. 1232 01:06:48.440 --> 01:06:48.719 I mean that. 1233 01:06:48.880 --> 01:06:50.880 Yeah, you're right, Dave, But I think what that other 1234 01:06:50.960 --> 01:06:53.199 guy said is the best. Let's do it. 1235 01:06:53.360 --> 01:06:56.280 Let's call nine one one and call paramedics and bo. 1236 01:06:56.440 --> 01:06:58.199 If you want to go over there and call them with. 1237 01:06:58.400 --> 01:06:59.000 Her, you can. 1238 01:06:59.719 --> 01:07:01.679 I'll leave it up to Kaschina to talk to her 1239 01:07:01.760 --> 01:07:03.880 off the air. I'm Tom Martine Moore coming right up. 1240 01:07:07.920 --> 01:07:11.199 Go with a sure thing Denver's best roofer Excel Roofing 1241 01:07:11.280 --> 01:07:13.920 dot com. You don't pay a cent until you're content. 1242 01:07:17.320 --> 01:07:20.440 Time for an insurance check up free, no obligation. In comparison, 1243 01:07:20.639 --> 01:07:24.159 call Compass Insurance paying too much your coverage at dozens 1244 01:07:24.199 --> 01:07:26.920 of insurance companies find out now three oh three seven 1245 01:07:27.039 --> 01:07:29.840 seven to one help. You'll think you're his only customer 1246 01:07:29.880 --> 01:07:32.079 when you choose Frank durand the real estate Man dot 1247 01:07:32.159 --> 01:07:35.480 com to list your home with Remax Alliance three oh 1248 01:07:35.519 --> 01:07:39.840 three nine two zero sixteen twenty two three O three 1249 01:07:40.079 --> 01:07:42.239 seven one three talks seven one three eight two five 1250 01:07:42.440 --> 01:07:45.440 five Tony, what's going on with excel. 1251 01:07:47.400 --> 01:07:52.360 Me the utility line that's really close to the ground 1252 01:07:52.360 --> 01:07:55.400 and needed to be put on a tole past and 1253 01:07:55.639 --> 01:07:58.400 we knew that when we moved into the house. Never 1254 01:07:58.480 --> 01:08:02.360 did anything corrected. And then with his hill firm the 1255 01:08:02.440 --> 01:08:04.159 key at the end of may or fight the end 1256 01:08:04.199 --> 01:08:08.440 of June, the riffer come out and he said, do 1257 01:08:08.519 --> 01:08:11.400 you tell any line pulling away from the rocks and 1258 01:08:11.679 --> 01:08:13.800 you're going to get an injou situation. We need to 1259 01:08:13.840 --> 01:08:17.600 colleagues allergy. So we did it and they came out 1260 01:08:17.640 --> 01:08:21.359 on Friday, and so one of my husband talked to it. 1261 01:08:21.479 --> 01:08:26.439 Ex was became friendly and helpful, but then the technician 1262 01:08:26.560 --> 01:08:31.520 came out and was rather condescending and basically size, you know, 1263 01:08:31.640 --> 01:08:35.159 nobody's an electrics yet, and you know how old is 1264 01:08:35.239 --> 01:08:39.960 the house, and we're responsible and if we're responsible, I mean, 1265 01:08:40.039 --> 01:08:43.239 that's totally fine. I get that, but I just wondered 1266 01:08:43.319 --> 01:08:46.159 if that's all responsible for anything up to the house. 1267 01:08:47.640 --> 01:08:50.840 Yes, hold on, hold on and we'll answer your question, Tony. 1268 01:08:51.199 --> 01:08:54.920 We also have Denver region dot com. We're getting a 1269 01:08:54.960 --> 01:08:59.600 lot of questions, especially about something called EXI songs or 1270 01:08:59.680 --> 01:09:00.760 exit zones whatever. 1271 01:09:00.880 --> 01:09:02.399 We're talking about that and more coming up. 1272 01:09:04.520 --> 01:09:07.760 Go with a sure thing Denver's best roofer Excel Roofing 1273 01:09:07.880 --> 01:09:08.279 dot com. 1274 01:09:08.479 --> 01:09:14.199 You don't pay a cent until you're content. Time for 1275 01:09:14.239 --> 01:09:17.960 an insurance check up free, no obligation. Comparison call Compass 1276 01:09:18.039 --> 01:09:21.319 Insurance paying too much your coverage at dozens of insurance 1277 01:09:21.359 --> 01:09:23.880 companies find out now three oh three seven seven to 1278 01:09:23.920 --> 01:09:26.680 one help. You'll think you're his only customer when you 1279 01:09:26.800 --> 01:09:29.199 choose Frank durand the real estate Man dot com to 1280 01:09:29.319 --> 01:09:32.479 list your home with Remax Alliance three oh three nine 1281 01:09:32.560 --> 01:09:34.000 two zero sixteen twenty two. 1282 01:09:35.319 --> 01:09:40.560 Yeah, rip of. 1283 01:09:42.279 --> 01:09:42.560 News. 1284 01:09:43.520 --> 01:09:45.319 You need advice, you don't have. 1285 01:09:47.560 --> 01:09:52.520 Come runnious as can. Shooter's gonna help. 1286 01:09:52.840 --> 01:09:53.159 Come. 1287 01:09:54.720 --> 01:09:56.840 This is the Troubleshooter Show. 1288 01:09:57.520 --> 01:10:03.319 No Tom Martinez, Hi Tom Martino here, Welcome to the show. 1289 01:10:03.439 --> 01:10:05.640 Three zero three seven one three talks seven one three 1290 01:10:05.640 --> 01:10:08.439 eight two five five. For those streaming on YouTube, you'll 1291 01:10:08.439 --> 01:10:10.680 see have doctor Joel with me here and we're talking 1292 01:10:10.800 --> 01:10:14.840 to Denver Regen dot com and we're talking about stem cells. 1293 01:10:15.039 --> 01:10:17.600 And stem cell therapy. Somebody wants to know about xenme 1294 01:10:17.800 --> 01:10:22.319 ex exosomes. What what is an exosome? I know, yet 1295 01:10:22.359 --> 01:10:24.319 you use some of that for the hair stuff, right right, 1296 01:10:25.039 --> 01:10:28.760 So I'm trying to explain this as simply as possible. So, Uh, 1297 01:10:28.960 --> 01:10:30.800 when you have a stem cell, the way that the 1298 01:10:30.840 --> 01:10:33.079 stem cells communicate with anything else on the body, the 1299 01:10:33.119 --> 01:10:35.079 way that they do their work is by sending out 1300 01:10:35.119 --> 01:10:38.119 a packet of material. You know, these are also how 1301 01:10:38.159 --> 01:10:41.439 your body communicates neurotransmitters or another way that your body communes. 1302 01:10:41.479 --> 01:10:44.239 It's the chemical signal that the cell creates. And what 1303 01:10:44.439 --> 01:10:48.079 stem cells do is they create the protein signal. They 1304 01:10:48.119 --> 01:10:51.199 can create this chemical messenger inside the cell, and then 1305 01:10:51.239 --> 01:10:53.840 as the chemical messenger leaves the sell it takes a 1306 01:10:53.960 --> 01:10:56.279 packet of the cell membrane with it in a little 1307 01:10:56.520 --> 01:10:57.319 it's just a little. 1308 01:10:57.159 --> 01:10:59.119 Packete and that's how it grows new cells. That's what 1309 01:10:59.239 --> 01:11:02.920 an exozone is. Oh'll pack it. Yeah, it's the packet 1310 01:11:02.960 --> 01:11:05.880 of material of information that's being sent from the stem cells. 1311 01:11:05.920 --> 01:11:09.319 So it's almost it's almost speeding up the stem cell. 1312 01:11:09.560 --> 01:11:11.760 It is it is, it's going one step further as 1313 01:11:11.800 --> 01:11:14.359 saying this is what the stem cell is going to 1314 01:11:14.439 --> 01:11:16.520 do anyway, so let's do it directly, right. 1315 01:11:16.640 --> 01:11:19.600 So what these companies do that we get the exosomes 1316 01:11:19.680 --> 01:11:23.159 from is they'll grow huge vats of stem cells and 1317 01:11:23.279 --> 01:11:28.239 they'll siphon off and then you know, extract just the exosomes. 1318 01:11:28.319 --> 01:11:31.600 And the FDA doesn't consider that a drug. They don't. Wow, 1319 01:11:31.880 --> 01:11:32.279 they don't. 1320 01:11:32.319 --> 01:11:35.479 They don't anymore than they would inbilical cord stem cells, 1321 01:11:35.520 --> 01:11:36.319 which we also right. 1322 01:11:36.439 --> 01:11:39.239 But if you if you concentrate stem cells. 1323 01:11:39.119 --> 01:11:40.960 What we can't do, well you can't do in the 1324 01:11:41.039 --> 01:11:43.880 United States is take stem cells out of somebody's body, 1325 01:11:44.319 --> 01:11:46.319 hold on to them for two weeks while you grow 1326 01:11:46.399 --> 01:11:47.880 more and more stem cells out of them. 1327 01:11:48.039 --> 01:11:49.960 That's called manipulation, called manipulation. 1328 01:11:50.079 --> 01:11:52.840 So what we do in every procedure, every joint procedure 1329 01:11:52.880 --> 01:11:55.159 that we do, every stem cell procedure where we're using 1330 01:11:55.199 --> 01:11:57.199 a patient's own stem cells, which is the majority of 1331 01:11:57.239 --> 01:12:00.720 our joint pro seizures, we take them out, isolate them 1332 01:12:00.800 --> 01:12:03.319 right on site, and get them back into somebody's body 1333 01:12:03.399 --> 01:12:04.880 within a you know, an hour at the. 1334 01:12:04.920 --> 01:12:07.359 Moment, so you've had it done and you mix with 1335 01:12:07.439 --> 01:12:10.600 it sometimes PRP and SOL platelets from the blood as well. 1336 01:12:10.680 --> 01:12:12.439 But what I wanted to mention is that we've never 1337 01:12:12.520 --> 01:12:14.800 ran into a situation where we didn't have enough stem 1338 01:12:14.920 --> 01:12:17.880 cells to do multiple joints in one sitting. We can 1339 01:12:17.920 --> 01:12:19.760 do two shoulders to I've seen you know, we've done 1340 01:12:19.800 --> 01:12:20.399 more than one on you. 1341 01:12:20.399 --> 01:12:22.039 I believe. Then where do the eggs home? Sad? You 1342 01:12:22.039 --> 01:12:23.680 know you did. You did a great job with me. 1343 01:12:23.800 --> 01:12:25.119 I can't say enough about it. 1344 01:12:25.199 --> 01:12:27.600 But the biggest problem I told you with stem cell 1345 01:12:27.680 --> 01:12:31.760 therapy is that the improvement is so gradual and far 1346 01:12:31.880 --> 01:12:34.399 reaching that when I started feeling better three or four 1347 01:12:34.439 --> 01:12:37.560 months later, I mean totally perfect, my wife had to 1348 01:12:37.680 --> 01:12:40.920 remind me, well, you had stem cells, remember, and I 1349 01:12:41.039 --> 01:12:43.000 told you that. I said, can it take this long? 1350 01:12:43.039 --> 01:12:43.800 You said, of course it can. 1351 01:12:43.880 --> 01:12:46.560 Well, let me address that and what we've done that 1352 01:12:46.920 --> 01:12:47.800 kind of accelerate that. 1353 01:12:47.920 --> 01:12:50.039 So, first of all, when we're talking about a lower 1354 01:12:50.119 --> 01:12:52.000 back that has the least amount of blood flow of 1355 01:12:52.119 --> 01:12:54.479 anything else that we do, so those usually do take 1356 01:12:54.720 --> 01:12:56.720 a little bit longer for the results to be noticed 1357 01:12:56.720 --> 01:12:59.880 by the patient. But as of I'd say about six 1358 01:13:00.119 --> 01:13:03.399 months ago, we added another product to our stem cell 1359 01:13:03.560 --> 01:13:08.439 protocol called MVT or microvascular tissue. We've got this product 1360 01:13:09.399 --> 01:13:11.560 recommended to us by one of our sales reps. 1361 01:13:11.600 --> 01:13:13.199 It's used in wound healing. 1362 01:13:13.319 --> 01:13:16.359 It's used by doctors that treat diabetic patients for wound 1363 01:13:16.399 --> 01:13:20.239 eating because it promotes blood vessel proliferation. And what we 1364 01:13:20.359 --> 01:13:23.199 found is when we add this to our procedures, instead 1365 01:13:23.239 --> 01:13:25.920 of taking a month for people to start noticing results, 1366 01:13:26.159 --> 01:13:28.560 we're seeing that within two weeks people are coming about Okay, 1367 01:13:28.600 --> 01:13:29.399 I'm starting to feel it. 1368 01:13:29.840 --> 01:13:33.399 So it's really exceling. Use exisomes with stem cells too. Now, 1369 01:13:34.079 --> 01:13:36.119 we use exosomes to do the hair procedure. 1370 01:13:36.720 --> 01:13:40.479 Primarily, you know, we would use exosomes in a situation 1371 01:13:40.520 --> 01:13:43.079 where we felt like somebody's own stem cells wouldn't be 1372 01:13:43.159 --> 01:13:45.439 strong enough because maybe they're too old or too sick. 1373 01:13:46.239 --> 01:13:49.600 We use exosomes to treat systemic diseases, so when we 1374 01:13:49.680 --> 01:13:51.760 treat someone with Parkinson's, when we treat someone with. 1375 01:13:51.840 --> 01:13:53.760 Okay, well, the reason okay now, and then you brought 1376 01:13:53.800 --> 01:13:55.279 that up. I want to bring it up, Tony. I'll 1377 01:13:55.319 --> 01:13:57.600 get right to you. I promise the reason now, you 1378 01:13:57.800 --> 01:13:59.199 just brought that up. So I want to tell you 1379 01:14:00.000 --> 01:14:04.600 that we have a text here about systemic exozome infusion. 1380 01:14:04.720 --> 01:14:06.880 We do that all the time. You do intervenous Yes, 1381 01:14:07.560 --> 01:14:09.600 what is that expensive? 1382 01:14:10.520 --> 01:14:13.279 It ranges in price. I mean it's not inexpensive. It's 1383 01:14:13.319 --> 01:14:15.640 about the same cost as a stem cell procedure for 1384 01:14:15.680 --> 01:14:18.399 each infusion that we do. Uh So it can be 1385 01:14:18.520 --> 01:14:22.239 pretty pricey for patients, but it can be several thousand 1386 01:14:22.239 --> 01:14:26.760 dollars per procedure. But for people who have lifetime debilitating, 1387 01:14:27.199 --> 01:14:28.720 progressing systemic. 1388 01:14:28.359 --> 01:14:32.479 Deser So what does what does exosomes inject it into 1389 01:14:32.560 --> 01:14:33.359 your bloodstream? 1390 01:14:33.760 --> 01:14:33.800 Do? 1391 01:14:34.479 --> 01:14:35.840 They go to the problem areas. 1392 01:14:35.880 --> 01:14:39.119 Basically, they sort of hone in on the signal that 1393 01:14:39.279 --> 01:14:40.000 is inflammation. 1394 01:14:40.119 --> 01:14:44.520 So well, I've heard they've actually increased kidney function in 1395 01:14:44.600 --> 01:14:46.159 people who had bad kidneys. 1396 01:14:46.359 --> 01:14:48.680 Wherever you have dysfunction in your body, you're going to 1397 01:14:48.720 --> 01:14:52.319 have inflammation. And inflammation consists of chemical signals that are 1398 01:14:52.359 --> 01:14:54.960 being sent out to your body inside your body, typically 1399 01:14:55.000 --> 01:14:57.399 to attract stem cells from your own body. Uh So, 1400 01:14:57.520 --> 01:14:59.800 then when we when we infuse your body with these 1401 01:15:00.239 --> 01:15:04.039 sell products, they go to the area, they're attracted to 1402 01:15:04.239 --> 01:15:07.520 the areas where the inflammation occurs and really accelerate the 1403 01:15:07.560 --> 01:15:10.680 healing process. So, if you have something that's chronic disease 1404 01:15:10.720 --> 01:15:13.119 where your body's getting worse and worse and there's chronic inflammation, 1405 01:15:13.199 --> 01:15:15.520 your body's not able to heal that it kind of 1406 01:15:15.800 --> 01:15:19.600 turns the switch back to healing from chronic debilitation. And 1407 01:15:19.720 --> 01:15:23.159 starts to rebuild rather than allow, you know, continued inflammation 1408 01:15:23.239 --> 01:15:23.680 to degrade. 1409 01:15:23.760 --> 01:15:27.560 Many years ago, a doctor who I've followed for years, 1410 01:15:27.600 --> 01:15:30.039 he's a friend of mine. He's now in India doing 1411 01:15:30.319 --> 01:15:35.920 his thing, doctor Ron Rosedale. He said, the number one 1412 01:15:36.079 --> 01:15:41.279 reason for disease is the lack of signaling and that 1413 01:15:41.600 --> 01:15:43.680 causes inflammation. 1414 01:15:44.560 --> 01:15:48.560 And inflammation and signaling are two problems. And you mentioned both. 1415 01:15:48.880 --> 01:15:56.239 Inflammation is everything inflammation, and inflammation causes breakdown. Inflammation is everything, 1416 01:15:56.760 --> 01:16:01.079 and it's amazing, it causes uh everything. 1417 01:16:01.560 --> 01:16:01.720 You know. 1418 01:16:01.800 --> 01:16:03.199 Now you're getting into an advanced topic. 1419 01:16:03.239 --> 01:16:04.720 And we do have a few patients that have been 1420 01:16:04.800 --> 01:16:08.600 with us for years at this point who use exosome 1421 01:16:08.840 --> 01:16:11.239 infusions as part of their anti aging regiment. 1422 01:16:11.720 --> 01:16:13.640 Now that's going to be cost prohibitive for most people 1423 01:16:13.720 --> 01:16:13.880 to do. 1424 01:16:14.079 --> 01:16:16.560 But you know, if you really want to decrease inflammation 1425 01:16:16.720 --> 01:16:19.359 increase your longevity, uh, I don't know if too many 1426 01:16:19.399 --> 01:16:22.439 other things you can do that would be as efficacious 1427 01:16:22.439 --> 01:16:25.359 that would work as well as having an infusion therapy. 1428 01:16:25.399 --> 01:16:27.439 And of course you have to be sure you get 1429 01:16:27.520 --> 01:16:30.920 exosomes and because I mean, just like with anything in life, 1430 01:16:31.000 --> 01:16:34.640 there's good suppliers and bad suppliers, right, and uh, okay 1431 01:16:34.960 --> 01:16:37.960 three all three seven, one, three, eight two five five Tony, 1432 01:16:38.479 --> 01:16:40.680 what's going on with excel Tony? 1433 01:16:41.680 --> 01:16:46.880 Yes, So my question is a best sell energy. Are 1434 01:16:46.920 --> 01:16:49.800 they responsible for everything that comes up to the house 1435 01:16:49.880 --> 01:16:51.079 and the more responsible for. 1436 01:16:51.119 --> 01:16:51.520 What is to do? 1437 01:16:51.680 --> 01:16:51.800 Now? 1438 01:16:52.640 --> 01:16:55.199 Actually, and technically. 1439 01:16:56.560 --> 01:17:01.680 You're responsible for the mast down to your anything attached 1440 01:17:02.319 --> 01:17:05.680 to your house. Once that line gets attached to your house, 1441 01:17:06.479 --> 01:17:10.800 it's their service line technically, but if it's if it's 1442 01:17:10.960 --> 01:17:14.800 on your mask down into your box, it's your responsibility, 1443 01:17:14.880 --> 01:17:19.279 even though you know there's no clear cutoff except in 1444 01:17:19.439 --> 01:17:21.079 the past it has been the mast. 1445 01:17:21.640 --> 01:17:24.199 So let me give you an example. If a truck 1446 01:17:24.239 --> 01:17:25.119 came through an alley. 1447 01:17:25.479 --> 01:17:29.119 Some of these houses in Denver have alleys, and the 1448 01:17:29.279 --> 01:17:33.119 alleys a lot of these service lines droop and a 1449 01:17:33.239 --> 01:17:36.840 truck pulls it down. The truck would be responsible, by 1450 01:17:36.880 --> 01:17:41.000 the way, but the truck's responsible to you. They are 1451 01:17:41.119 --> 01:17:44.840 not going to public service or no excuse me, Excel 1452 01:17:45.000 --> 01:17:48.000 Energy is not going to redo your mast. 1453 01:17:50.359 --> 01:17:53.720 You have to do it with an electrician and have 1454 01:17:53.920 --> 01:17:57.279 it done. And if it's old, it's your Yes, it's 1455 01:17:57.319 --> 01:17:58.359 your responsibility. 1456 01:18:00.199 --> 01:18:04.720 So even it's like a code violation, with the city. 1457 01:18:05.800 --> 01:18:08.479 Well, of course that it's especially your problem if it's 1458 01:18:08.520 --> 01:18:12.880 a code violation. Okay, well but what and again, Tony, 1459 01:18:13.520 --> 01:18:15.600 I want to help you, But what makes you think 1460 01:18:16.119 --> 01:18:18.000 why wouldn't it be your problem? 1461 01:18:20.399 --> 01:18:23.560 Figure utilities, you know, like when they come in from 1462 01:18:23.680 --> 01:18:25.560 trees and things that doesn't bring a line down. 1463 01:18:26.279 --> 01:18:27.760 Let me let me put it to you this way. 1464 01:18:27.840 --> 01:18:35.920 Let's take another utility. Let's take water. The water main 1465 01:18:36.039 --> 01:18:39.800 is out on the street. If you have a problem 1466 01:18:40.279 --> 01:18:44.640 with the line that goes from the street to your house, that's. 1467 01:18:44.479 --> 01:18:46.600 Your problem, right. 1468 01:18:48.000 --> 01:18:50.479 If you Let's take another one. Let's take a sewer line. 1469 01:18:51.239 --> 01:18:53.399 The sewer is in the street, the main sewer. 1470 01:18:54.000 --> 01:18:57.119 If you have any problem from that line to your house, 1471 01:18:57.640 --> 01:19:02.319 it's your problem. So so you are responsible. 1472 01:19:02.600 --> 01:19:06.720 Now with the power line, you're actually not responsible for 1473 01:19:07.000 --> 01:19:13.760 the service line from the from the power pole or 1474 01:19:13.960 --> 01:19:16.479 underground transformer to your house. 1475 01:19:17.279 --> 01:19:18.600 Well you are in some cases. 1476 01:19:18.640 --> 01:19:21.640 I shouldn't say that, but in most cases with Excel, 1477 01:19:21.720 --> 01:19:24.880 the overhead lines going from the pole to your house 1478 01:19:25.520 --> 01:19:27.800 they take care of, but they will not take care 1479 01:19:27.840 --> 01:19:30.680 of the mast down through to your panel. 1480 01:19:31.520 --> 01:19:35.199 Okay, well that's how much is that going to cost you? 1481 01:19:35.399 --> 01:19:37.319 Diane oh. 1482 01:19:38.800 --> 01:19:41.560 Well, he told us, you know, don't turn up, get 1483 01:19:41.600 --> 01:19:45.520 to turn off the electricity. Obviously they do. And at 1484 01:19:45.560 --> 01:19:49.359 one point they told us it would be like as 1485 01:19:49.920 --> 01:19:52.399 to turn off the electricity to the house and then 1486 01:19:52.520 --> 01:19:57.439 return it out. And the technician told my husband two 1487 01:19:57.520 --> 01:19:59.920 thousand dollars to touch the mass. 1488 01:20:00.000 --> 01:20:05.800 Okay, yeah right up there probably probably yeah right. 1489 01:20:06.039 --> 01:20:07.920 Who did you talk to? What electrician? 1490 01:20:09.760 --> 01:20:11.920 We didn't talk to an electrician. This was some man 1491 01:20:12.000 --> 01:20:14.000 from Excel Energy that okay. 1492 01:20:15.119 --> 01:20:17.880 Now, if you want good recommendations, we have some really 1493 01:20:17.920 --> 01:20:20.159 good electricians on referral lists dot com. 1494 01:20:21.239 --> 01:20:24.159 Okay, and you can depend on them. 1495 01:20:24.199 --> 01:20:27.000 I'm serious, because I don't want I don't want you 1496 01:20:27.079 --> 01:20:27.800 to get ripped off. 1497 01:20:28.960 --> 01:20:34.119 But so so electricians would be geez, where are they here? 1498 01:20:34.279 --> 01:20:35.359 I thought I just had them. 1499 01:20:36.399 --> 01:20:42.000 I looked them up here electrical contractors. Maybe electrician didn't 1500 01:20:42.000 --> 01:20:43.760 come up. I don't know why that didn't come up. 1501 01:20:43.800 --> 01:20:46.439 Hold on, let me make sure that I thought I had. 1502 01:20:46.560 --> 01:20:49.520 Oh yeah, yeah, here they are Williams and Sons Electric 1503 01:20:49.640 --> 01:20:50.479 elkcorn Heating. 1504 01:20:50.560 --> 01:20:52.840 Well that's the whole thing we have. Then, of course, 1505 01:20:52.920 --> 01:20:53.560 all the ones that. 1506 01:20:53.720 --> 01:20:57.640 Do the like plumb line, they do electric and fix 1507 01:20:57.720 --> 01:21:01.399 it twenty four seven does electric, but they know plumbing, heating, cooling, 1508 01:21:01.439 --> 01:21:04.359 electric trains that's fixed at twenty four seven plumb line 1509 01:21:05.039 --> 01:21:08.600 and then uh, you know, but but then just electric 1510 01:21:08.680 --> 01:21:10.840 attricians Williams and Sons Electric. 1511 01:21:11.159 --> 01:21:13.000 But if you go to referral Liss dot com you 1512 01:21:13.039 --> 01:21:13.760 will find. 1513 01:21:13.560 --> 01:21:17.199 Them listed and uh and then you ought to uh 1514 01:21:17.880 --> 01:21:21.039 uh get that done though, because that's a dangerous situation. 1515 01:21:21.479 --> 01:21:23.760 Thank you Tony for calling on Tom Martino three oh 1516 01:21:23.800 --> 01:21:26.600 three seven to one three talk seven one three eight 1517 01:21:26.640 --> 01:21:30.840 two five five. 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Hi Tom Martino, your troubleshooter three O three 1536 01:22:45.000 --> 01:22:47.479 seven one three talks seven one three eight two five 1537 01:22:47.680 --> 01:22:49.359 five Alan? 1538 01:22:49.439 --> 01:22:52.039 What's going on with your roofing company? 1539 01:22:52.239 --> 01:22:52.560 Alan? 1540 01:22:54.119 --> 01:22:54.680 Hi Com? 1541 01:22:54.920 --> 01:22:56.079 Okay, well. 1542 01:22:57.439 --> 01:23:02.239 Thanks taking my call. Yes, sir, it was a new 1543 01:23:02.319 --> 01:23:07.239 installation in the fall of twenty fourteen and a home 1544 01:23:07.319 --> 01:23:07.760 in Denver. 1545 01:23:08.359 --> 01:23:09.600 My wife and I bought the home. 1546 01:23:12.039 --> 01:23:15.159 Was it an insurance job, No, it was. 1547 01:23:15.159 --> 01:23:19.479 A brand new built so from scratch. Well the TPO 1548 01:23:19.600 --> 01:23:23.359 it's a membrane roof, one of those flat roofs. And 1549 01:23:24.000 --> 01:23:26.479 we didn't actually buy the home brand new. We bought 1550 01:23:26.520 --> 01:23:29.640 it a couple of years later, early in twenty seventeen, 1551 01:23:30.359 --> 01:23:34.199 from the original owner, but the warranty I believe the 1552 01:23:34.319 --> 01:23:37.039 seven years that came and transferred over. 1553 01:23:36.960 --> 01:23:38.439 With the roof it did it? 1554 01:23:38.600 --> 01:23:38.760 Did? 1555 01:23:39.279 --> 01:23:40.439 It did transfer over? 1556 01:23:41.439 --> 01:23:42.119 Yes, it did. 1557 01:23:42.239 --> 01:23:46.159 But unfortunately we just kept having leaks and problems and 1558 01:23:46.560 --> 01:23:49.359 the roofing company would show up. 1559 01:23:49.560 --> 01:23:53.039 And when was the roofing co? When was the warranty up? 1560 01:23:54.800 --> 01:23:57.239 I believe it would have been twenty twenty one? 1561 01:23:58.760 --> 01:24:03.159 Okay, okay, so what's your question? 1562 01:24:04.880 --> 01:24:08.640 Well, unfortunately the kind of got thrown along to where 1563 01:24:08.840 --> 01:24:10.920 the statue of limitations is up, so I can no 1564 01:24:11.039 --> 01:24:12.239 longer take legal action. 1565 01:24:12.439 --> 01:24:15.039 But I hold on, hold on. 1566 01:24:18.079 --> 01:24:22.920 If okay, back then when it was happening, the warranty 1567 01:24:22.960 --> 01:24:27.479 would be extended to the extent that the original problem 1568 01:24:27.600 --> 01:24:30.159 was never fixed. If it's the same problem, if they 1569 01:24:30.199 --> 01:24:34.279 are new problems, you're sol If it's the same nagging problem, 1570 01:24:34.399 --> 01:24:37.000 they have to continue fixing it because it was never fixed. 1571 01:24:37.039 --> 01:24:39.920 You never got the benefit of the warranty after it 1572 01:24:40.039 --> 01:24:43.560 expired in twenty twenty one. What continual problems did you have? 1573 01:24:44.920 --> 01:24:49.079 So it's continued until I hired another roofing company to 1574 01:24:49.119 --> 01:24:49.640 tear apart the. 1575 01:24:49.720 --> 01:24:53.239 Roof and fix it. So well till when what year 1576 01:24:53.399 --> 01:24:53.560 was that? 1577 01:24:54.479 --> 01:24:54.640 Oh? 1578 01:24:54.800 --> 01:24:57.159 So just last month? I mean actually they just finished 1579 01:24:57.199 --> 01:24:57.800 last week. 1580 01:24:58.000 --> 01:25:02.600 But hold on, right, So what happened from twenty twenty 1581 01:25:02.720 --> 01:25:07.560 one when the route when they'd expired to last week 1582 01:25:07.680 --> 01:25:08.880 or last month? What happened? 1583 01:25:09.880 --> 01:25:13.119 So in twenty twenty two, Right Roofing came out and 1584 01:25:13.319 --> 01:25:16.520 attempted to do another repair, and they said they were 1585 01:25:16.560 --> 01:25:19.000 doing out of the kindness of their heart, where they 1586 01:25:19.119 --> 01:25:22.039 charged me for the material because it was no longer 1587 01:25:22.399 --> 01:25:25.720 quote unquote under warranty, but they covered the labor and 1588 01:25:25.960 --> 01:25:30.159 again did not fix the problem. And then this summer 1589 01:25:30.600 --> 01:25:33.640 I called them and said, hey, guess what, it's still 1590 01:25:33.680 --> 01:25:37.800 a problem. They came back out and tried to pretend 1591 01:25:38.399 --> 01:25:42.600 that it was no longer their responsibility. And once we 1592 01:25:42.800 --> 01:25:45.520 actually got real roofers out to take a look, they 1593 01:25:45.520 --> 01:25:49.479 were all appalled. One that ever got signed off by 1594 01:25:49.640 --> 01:25:51.600 the city inspector in the first place because it was 1595 01:25:51.640 --> 01:25:52.640 such a shossy job. 1596 01:25:53.039 --> 01:25:55.119 Yeah, but they don't have responsibility. What else. 1597 01:25:56.279 --> 01:26:00.600 Two they were just appalled how poor the refing job 1598 01:26:00.720 --> 01:26:01.880 was done in way? 1599 01:26:02.520 --> 01:26:03.000 In what way? 1600 01:26:03.920 --> 01:26:06.960 I mean, just shoddy work. It was just looking at it, 1601 01:26:07.039 --> 01:26:07.479 they could. 1602 01:26:07.359 --> 01:26:11.000 Tell like, wow, how yeah, but that's easy. That's easy 1603 01:26:11.079 --> 01:26:13.880 for rufers to say. Was there an actual defect in 1604 01:26:13.960 --> 01:26:19.199 the installation, because sometimes it's the time of discovery where 1605 01:26:19.319 --> 01:26:22.720 the statute of limitations counts. 1606 01:26:24.000 --> 01:26:28.079 So in twenty seventeen when I first or twenty and eighteen, 1607 01:26:28.119 --> 01:26:30.119 a year after about the house, when I first started 1608 01:26:30.159 --> 01:26:33.000 discovering some of the major issues, I actually hired another 1609 01:26:33.159 --> 01:26:36.720 rufer because I'm not a roofer, who said, oh wow, 1610 01:26:37.000 --> 01:26:40.199 there's a lot of problems, and he was kind enough 1611 01:26:40.720 --> 01:26:44.439 to supervise the right's rufing crew what he could go 1612 01:26:44.640 --> 01:26:47.479 back and repair things that were not built up to code. 1613 01:26:48.199 --> 01:26:51.479 And the biggest problem, which we have been discover once 1614 01:26:51.520 --> 01:26:54.560 we tore everything apart, there's a parapet wall. The membrane 1615 01:26:54.600 --> 01:26:57.560 is supposed to go up and over the parapet wall 1616 01:26:58.079 --> 01:27:00.279 to meet code, so water does not get in the 1617 01:27:00.399 --> 01:27:03.680 cap of the parapet wall. That was never done, even 1618 01:27:03.720 --> 01:27:06.279 though we said, hey, this isn't code. 1619 01:27:06.920 --> 01:27:09.800 So did you have the entire room free installed last month? 1620 01:27:10.800 --> 01:27:11.000 Yes? 1621 01:27:12.159 --> 01:27:14.520 Okay, so what are you calling about today. 1622 01:27:15.920 --> 01:27:19.600 I don't want anybody else to ever use right rooping. 1623 01:27:20.359 --> 01:27:22.399 They should be on your list. I just don't want 1624 01:27:22.439 --> 01:27:25.399 other consumers to get ripped off by this company. 1625 01:27:26.279 --> 01:27:30.720 Okay, hold on rice are as in the food rice 1626 01:27:31.880 --> 01:27:35.399 right r e I t z r e I t 1627 01:27:35.680 --> 01:27:37.279 z r e I t z. 1628 01:27:38.800 --> 01:27:44.439 Okay by right r e I t z okay. We 1629 01:27:44.600 --> 01:27:47.600 need to look into it for sure. Have they have 1630 01:27:47.760 --> 01:27:50.000 you looked online? Do they have a lot of complaints? 1631 01:27:51.560 --> 01:27:54.279 They have a lot of complaints they respond to usually 1632 01:27:54.319 --> 01:27:56.720 in the Google reviews, including my complaint they responded to. 1633 01:27:56.880 --> 01:28:01.000 I filed a complaint with a Better Business Bureau, and 1634 01:28:01.159 --> 01:28:01.960 they kind. 1635 01:28:01.840 --> 01:28:04.920 Of have they have like they have like a really 1636 01:28:05.000 --> 01:28:05.920 good ratings man. 1637 01:28:07.319 --> 01:28:11.239 Uh yeah, but if you look there, it's interesting they 1638 01:28:11.279 --> 01:28:12.439 have a lot of five stars and a lot of 1639 01:28:12.479 --> 01:28:17.079 one stars, and you know, who knows how they're getting 1640 01:28:17.079 --> 01:28:20.920 some of the five stars. But my interaction is pretty bad. 1641 01:28:21.039 --> 01:28:25.039 Well, I mean, you know, I mean it's possible, I mean, 1642 01:28:25.600 --> 01:28:29.039 very unlikely that these review people have it down. 1643 01:28:30.000 --> 01:28:33.000 It's very unlikely they're fake. I mean they're all fake. 1644 01:28:33.159 --> 01:28:36.439 But I mean, like, for example, if you go. 1645 01:28:36.520 --> 01:28:40.279 To Yelp, though they only have they only have three 1646 01:28:40.319 --> 01:28:44.000 and a half stars or no three point three. So 1647 01:28:44.239 --> 01:28:50.600 you're right, there's mixed reviews. Yeah yeah, and they're all 1648 01:28:50.760 --> 01:28:52.600 the ones that are bad are like yours. 1649 01:28:53.840 --> 01:28:58.399 Right, Okay, you know, other than warning people, I wish 1650 01:28:58.439 --> 01:29:01.279 there was something you could do or I mean, but 1651 01:29:01.439 --> 01:29:04.359 it's really difficult because you let so much time pass. 1652 01:29:04.840 --> 01:29:07.279 And besides, I don't know how strong of the case 1653 01:29:07.319 --> 01:29:09.279 you would have had with the transfer of a warranty. 1654 01:29:09.640 --> 01:29:14.399 It depends on what it's said about the transfer. But right, 1655 01:29:15.199 --> 01:29:17.439 how much of your roof is this a home? 1656 01:29:18.640 --> 01:29:20.039 Yes, it's a duplex. 1657 01:29:21.039 --> 01:29:22.840 How much of your house is flat roof? 1658 01:29:24.159 --> 01:29:24.520 All of it? 1659 01:29:25.079 --> 01:29:27.359 There's two different levels of flat roof, plus a flat 1660 01:29:27.439 --> 01:29:28.239 roof on the garage. 1661 01:29:28.760 --> 01:29:31.239 My god, I just never heard of a residence with 1662 01:29:31.520 --> 01:29:33.319 all flat roofing. 1663 01:29:35.039 --> 01:29:36.840 Common in these modern builds in Denver. 1664 01:29:37.640 --> 01:29:40.760 Oh yeah, I guess what I call the Frank Lloyd wrong? 1665 01:29:42.000 --> 01:29:42.399 There you go. 1666 01:29:43.279 --> 01:29:48.560 Yeah, So anyway, I'm sorry this happened to him, Alan, Seriously, 1667 01:29:50.279 --> 01:29:53.560 I don't know. Sometimes construction defect attorneys, though, will go 1668 01:29:53.760 --> 01:29:57.680 from time of discovery and you can say it was 1669 01:29:57.840 --> 01:29:59.960 absolutely discovered when you had it repla. 1670 01:30:00.319 --> 01:30:00.640 I don't know. 1671 01:30:00.720 --> 01:30:02.760 You might want to take a stab at that three 1672 01:30:02.840 --> 01:30:06.439 O three seven to one three eight two five five 1673 01:30:12.520 --> 01:30:15.760 Go with a sure thing Denver's best roofer Excel Roofing 1674 01:30:15.840 --> 01:30:18.479 dot com. You don't pay a cent until you're content, 1675 01:30:20.079 --> 01:30:24.319 wait time for an insurance check up free, no obligation. 1676 01:30:24.359 --> 01:30:28.199 In comparison, call Compass Insurance paying too much your coverage 1677 01:30:28.239 --> 01:30:30.880 at dozens of insurance companies find out now three all 1678 01:30:30.960 --> 01:30:33.359 three seven seven to one help. You'll think you're his 1679 01:30:33.560 --> 01:30:36.159 only customer when you choose Frank durand the real estate 1680 01:30:36.239 --> 01:30:39.439 man dot com to list your home with Remax Alliance 1681 01:30:39.720 --> 01:30:42.000 three all three nine two zero sixteen twenty two. 1682 01:30:46.239 --> 01:30:51.319 Hi Tom Martine, you're a troubleshooter. THREEO three seven one 1683 01:30:51.399 --> 01:30:54.920 three talks seven one three eight two five five. Kurt 1684 01:30:55.039 --> 01:30:57.720 has a question? Go ahead, Kurt, what's happening? 1685 01:30:59.399 --> 01:30:59.560 Hey? 1686 01:31:00.119 --> 01:31:02.920 I was just curious regarding your top surgery for your back. 1687 01:31:03.159 --> 01:31:04.239 How is that going for you? 1688 01:31:04.800 --> 01:31:09.600 It do wonders, Yeah, it did now for those listening, 1689 01:31:10.079 --> 01:31:14.800 it's an alternative to fusion. And what it is is 1690 01:31:15.319 --> 01:31:19.239 it's approved for one level and they're in approval now 1691 01:31:19.399 --> 01:31:21.800 for multiple levels. When I had it done and I 1692 01:31:21.920 --> 01:31:24.760 think still it's only one level, I'm not sure, but 1693 01:31:25.399 --> 01:31:27.840 it would still work the same. And what it is 1694 01:31:28.239 --> 01:31:35.039 is basically an artificial facet and joint and they actually 1695 01:31:35.600 --> 01:31:39.840 don't fuse it together with a cage where you don't 1696 01:31:39.880 --> 01:31:43.119 have movement. Those fail eighty five percent of the time, 1697 01:31:43.199 --> 01:31:47.760 and even when they're successful, people still have pain because 1698 01:31:47.800 --> 01:31:52.319 of adjacent It's called adjacent fact or what is it 1699 01:31:52.399 --> 01:31:54.359 called joel the adjacent disk. 1700 01:31:54.199 --> 01:31:56.680 Disease with a fusion, where people still have pain after 1701 01:31:56.760 --> 01:31:57.239 a fusion. 1702 01:31:57.800 --> 01:32:01.399 Well, it'll start to degenerate the levels. It'll degenerate the 1703 01:32:01.479 --> 01:32:02.720 levels above and below it. 1704 01:32:03.239 --> 01:32:06.880 Yeah, so anyway, so what TOPS does is it fuse. 1705 01:32:07.000 --> 01:32:10.479 It doesn't fuse. It that it takes the place. They 1706 01:32:10.640 --> 01:32:11.479 cut out. 1707 01:32:11.720 --> 01:32:15.119 Those facets that are impinging on nerves so they can 1708 01:32:15.279 --> 01:32:18.640 never impinge again, no more arthritis. Then they put in 1709 01:32:19.000 --> 01:32:22.279 Then they put in this titanium transplant that stems that 1710 01:32:22.479 --> 01:32:27.319 space and it is an it's amazing. And the titanium 1711 01:32:27.399 --> 01:32:34.119 transplant looks like an artificial two facets and a disc, 1712 01:32:34.720 --> 01:32:37.279 and so that's the one level. And of course with 1713 01:32:37.399 --> 01:32:38.520 more levels you'd have more. 1714 01:32:38.880 --> 01:32:39.640 So they put it in. 1715 01:32:39.800 --> 01:32:42.439 They put it in August ninth to twenty twenty three, 1716 01:32:43.359 --> 01:32:48.159 and that night I'm walking around the hospital board because 1717 01:32:48.199 --> 01:32:51.159 that's board out of my mind, that walking around Briskly 1718 01:32:51.720 --> 01:32:55.840 and the fusion patients were all in bed moaning. And 1719 01:32:56.079 --> 01:33:00.319 the next day I left and I was working out. 1720 01:33:01.319 --> 01:33:04.880 I was working out four to six weeks later working 1721 01:33:04.960 --> 01:33:09.600 out at the gym, and I was running and cycling 1722 01:33:09.840 --> 01:33:14.119 and horseback riding about two months later. And I've had 1723 01:33:14.239 --> 01:33:17.720 follow up x rays and I've never had never once 1724 01:33:18.239 --> 01:33:20.439 back pain after that. Now, I'm not saying I don't 1725 01:33:20.479 --> 01:33:22.720 have aches and pains. I have normal aches and pains 1726 01:33:22.800 --> 01:33:23.600 like everyone would. 1727 01:33:23.960 --> 01:33:25.840 You know, when you work out, you have your core, 1728 01:33:26.000 --> 01:33:29.279 you have your ql muscles, you have your hamstrings, you 1729 01:33:29.399 --> 01:33:32.000 have all the normal stuff. But no nerve pain ever. 1730 01:33:32.119 --> 01:33:36.239 Again and to me, and again, I just had a 1731 01:33:36.319 --> 01:33:39.399 dear friend who just texted me saying he went through 1732 01:33:39.560 --> 01:33:43.319 a fusion, a one layer fusion, and he's still in pain. 1733 01:33:44.039 --> 01:33:46.279 And he says they're telling him it could be more 1734 01:33:46.319 --> 01:33:49.039 than a year before he feels relieved. And I wish 1735 01:33:49.079 --> 01:33:51.039 you would have talked to me before he went. 1736 01:33:51.319 --> 01:33:55.319 Because it's approved by the FDA, and I'm so sorry 1737 01:33:55.439 --> 01:33:57.960 he went through that. Do you have a one level 1738 01:33:58.039 --> 01:33:59.000 bothering you right now? 1739 01:34:00.560 --> 01:34:00.800 I do? 1740 01:34:01.079 --> 01:34:05.399 Yeah, possibly two level. I'm curious, have you had any 1741 01:34:05.479 --> 01:34:09.479 symptoms like pain? Uh, some pain, but mainly numbness and 1742 01:34:09.600 --> 01:34:13.359 tingling in your feeding, like like weakness in your legs 1743 01:34:14.239 --> 01:34:15.399 before the surgery. 1744 01:34:16.840 --> 01:34:17.439 That's what I mean. 1745 01:34:17.560 --> 01:34:21.399 Yeah, yeah, before the surgery, for sure I did. There 1746 01:34:21.439 --> 01:34:22.840 were times I couldn't move it. 1747 01:34:24.800 --> 01:34:28.359 Did that get rid of the tingling and numbness. 1748 01:34:28.760 --> 01:34:32.000 Instantly as soon as I awoke from surgery. 1749 01:34:32.840 --> 01:34:36.319 You know what's funny is they they said to me, now, remember, 1750 01:34:36.399 --> 01:34:39.279 you're gonna have surgical pain, and I don't. But but 1751 01:34:39.520 --> 01:34:42.319 comparatively to what I the pain I went into surgery 1752 01:34:42.399 --> 01:34:45.399 with I had. I mean, yeah, there was surgical pain, 1753 01:34:45.520 --> 01:34:48.640 sight pain, but I didn't even recognize it because I 1754 01:34:48.880 --> 01:34:54.520 was so out of pain in the rest of my body. Wow, listen, man, 1755 01:34:54.880 --> 01:34:57.560 I can't tell everyone it's gonna it's gonna have this 1756 01:34:57.680 --> 01:34:58.600 effect on them. 1757 01:34:59.079 --> 01:35:02.000 But it has been in a miracle for me. Now, 1758 01:35:02.119 --> 01:35:04.399 I do want to say something out of fairness. 1759 01:35:05.000 --> 01:35:07.720 I almost didn't have it done because I had stem 1760 01:35:07.800 --> 01:35:11.279 cell therapy done by Joel by doctor by his docs 1761 01:35:11.319 --> 01:35:14.840 over there at Denver Regen dot Com. Okay, I had 1762 01:35:14.880 --> 01:35:17.560 it done, and three to four months later I was 1763 01:35:17.680 --> 01:35:22.680 feeling so good and I thought, hmm, I wonder if 1764 01:35:22.760 --> 01:35:25.600 I need the surgery. But I went forward with the surgery. 1765 01:35:25.800 --> 01:35:27.399 But I want to tell you why I went forward 1766 01:35:27.439 --> 01:35:31.960 with the surgery because it was so far gone that. 1767 01:35:32.159 --> 01:35:35.239 What the stem cell therapy did was relieve symptoms, but 1768 01:35:35.359 --> 01:35:38.279 there was no way to grow back that joint or 1769 01:35:38.359 --> 01:35:41.760 to do away with all that arthritis. And even even 1770 01:35:41.880 --> 01:35:45.239 the people at Regen said, you know, you may still 1771 01:35:45.319 --> 01:35:47.319 need surgery, but this is going to get you through. 1772 01:35:48.079 --> 01:35:51.039 And the reason I needed surgery is because I was 1773 01:35:51.119 --> 01:35:54.800 so far gone. But even being that far gone, it 1774 01:35:55.000 --> 01:36:00.600 helped tremendously, which means I would try that unless you know, 1775 01:36:01.319 --> 01:36:03.560 my facets were so bad they would have come back 1776 01:36:03.640 --> 01:36:06.800 anyway and just haunted me. And I didn't want to 1777 01:36:06.840 --> 01:36:09.960 be old, an old man going through that kind of surgery, 1778 01:36:10.560 --> 01:36:14.520 so I had it done. But so in any case, 1779 01:36:16.039 --> 01:36:19.239 if yours is really far gone, and you have arthritis 1780 01:36:19.319 --> 01:36:22.039 and pinging on nerves and you have tingling and numbness 1781 01:36:22.119 --> 01:36:24.119 and weakness, and do you have the pain? 1782 01:36:24.359 --> 01:36:25.079 Do you have the pain? 1783 01:36:26.760 --> 01:36:27.319 Oh yeah, a. 1784 01:36:27.319 --> 01:36:30.000 Little bit of pain, but mainly numbness and tingling. And 1785 01:36:30.439 --> 01:36:34.239 I just got done with a frame anotomy supposedly, and 1786 01:36:34.399 --> 01:36:36.920 the partial lamin next to me that didn't do much 1787 01:36:36.960 --> 01:36:37.520 of anything. 1788 01:36:37.880 --> 01:36:41.159 That's called decompression surgery, and what that does is open 1789 01:36:41.279 --> 01:36:42.000 up the nerves. 1790 01:36:42.279 --> 01:36:42.439 Right. 1791 01:36:42.960 --> 01:36:46.560 Don't ever do thermal ablation don't ever do thermal ablation 1792 01:36:46.840 --> 01:36:48.760 because that's where they burn the nerves that burn. 1793 01:36:49.159 --> 01:36:51.479 Because here's what happened with me. I had that done 1794 01:36:51.560 --> 01:36:54.520 years ago by a bunch of shlocks at the spin 1795 01:36:54.960 --> 01:36:56.960 Spinal Institute or something of America. 1796 01:36:56.960 --> 01:37:01.560 Anyway, what happens there is they blaze the nerves. The 1797 01:37:01.720 --> 01:37:05.520 nerves relieve because they're burned, they're gone. They grow back 1798 01:37:05.600 --> 01:37:09.560 with scar tissue, and then you have more pain that 1799 01:37:09.720 --> 01:37:10.319 you can't. 1800 01:37:10.119 --> 01:37:13.479 Get rid of so easily because it's they're all scarred 1801 01:37:14.079 --> 01:37:16.439 and they're there, and they're even harder to get rid of. 1802 01:37:17.039 --> 01:37:20.159 So that's why I went with this tops procedure. And 1803 01:37:20.279 --> 01:37:23.319 again it's pre for those looking it up, it's premium spine. 1804 01:37:23.560 --> 01:37:28.159 I had doctor Josh beckman uh At Sayda's or now 1805 01:37:28.239 --> 01:37:30.880 it's spirit or what is it called now, But in 1806 01:37:31.000 --> 01:37:33.920 any case, he's that spinal I forget what what the 1807 01:37:34.000 --> 01:37:34.359 hell is? 1808 01:37:34.960 --> 01:37:35.239 You know what? 1809 01:37:35.399 --> 01:37:36.359 Though, here's the deal. 1810 01:37:36.520 --> 01:37:38.359 Every time I give out his number name, they go 1811 01:37:38.520 --> 01:37:43.600 nuts because I filled up their damn their damn waiting room. 1812 01:37:43.880 --> 01:37:48.159 I did, and and I I because I was so, 1813 01:37:48.720 --> 01:37:51.079 I was so how do I put it? 1814 01:37:51.239 --> 01:37:51.279 So? 1815 01:37:51.760 --> 01:37:56.319 It's called neural Let's see Neurosurgery one is his practice, 1816 01:37:56.960 --> 01:37:59.800 and it's not just him a load. There's a load 1817 01:37:59.880 --> 01:38:04.760 of doctors there. Neurosurgery one. I had doctor Beckman. There's 1818 01:38:04.800 --> 01:38:08.119 a lot of good doctors that do it, so good 1819 01:38:08.199 --> 01:38:10.199 good luck to you Man. Ray, you have a question 1820 01:38:10.399 --> 01:38:12.239 for Joel. We may have to take a break before 1821 01:38:12.279 --> 01:38:15.079 he answers it. What's your question for doctor Joel? 1822 01:38:15.159 --> 01:38:15.359 Ray? 1823 01:38:16.319 --> 01:38:20.560 I have arthritis and my left tip and I went 1824 01:38:20.640 --> 01:38:23.720 to the doctor back in June. They touched some X 1825 01:38:23.840 --> 01:38:27.199 rays and informed me, you know, and tried BT and 1826 01:38:27.359 --> 01:38:32.680 so forth, and it's just gotten progressively worse my left thigh. 1827 01:38:34.399 --> 01:38:37.319 If I'm sitting up in bed, my left eye gets 1828 01:38:37.479 --> 01:38:39.000 numb and feels like it's burning. 1829 01:38:40.079 --> 01:38:41.760 Yeah, yeah, yeah, all very typical. 1830 01:38:41.880 --> 01:38:44.319 Hang on, Okay, Ray, I promise you will come right 1831 01:38:44.399 --> 01:38:51.399 back to you right after this. Go with a sure 1832 01:38:51.520 --> 01:38:54.960 thing Denver's Best roofer Excel roofing dot com. You don't 1833 01:38:54.960 --> 01:39:00.960 pay a cent until you're content. Time for an insurance 1834 01:39:01.079 --> 01:39:04.760 check up free, no obligation. In comparison, call Compass insurance 1835 01:39:04.960 --> 01:39:07.920 paying too much your coverage at dozens of insurance companies 1836 01:39:08.039 --> 01:39:10.239 find out now three all three seven seven to one. 1837 01:39:10.399 --> 01:39:13.199 Help you'll think you're his only customer when you choose 1838 01:39:13.239 --> 01:39:15.680 Frank durand the real estate man dot Com to list 1839 01:39:15.760 --> 01:39:18.840 your home with Remax Alliance three oh three nine two 1840 01:39:18.920 --> 01:39:28.199 zero sixteen twenty two. Hi Tom Martino here, welcome. 1841 01:39:27.920 --> 01:39:33.479 To the show. We got a question for Ray for uh, 1842 01:39:34.399 --> 01:39:37.159 for Joel, for doctor Joel. Go ahead, Ray, what's your question? 1843 01:39:39.000 --> 01:39:41.000 Well, as I was saying earlier before, oh. 1844 01:39:40.920 --> 01:39:42.560 I'm sorry I touched me before it, go ahead, sir. 1845 01:39:42.680 --> 01:39:47.359 Yeah, the arthritists and my left tip and now a 1846 01:39:47.479 --> 01:39:51.520 few months have gone by, tried PT and uh it's 1847 01:39:51.600 --> 01:39:54.600 just getting worse. Like you gotch hangling in my left 1848 01:39:54.720 --> 01:39:57.840 eye and uh a little bit of numbness in my 1849 01:39:58.039 --> 01:39:58.800 toes and what. 1850 01:39:58.840 --> 01:39:59.239 Do you think? 1851 01:40:01.800 --> 01:40:04.000 Well, did you've had X rays in an MRI on 1852 01:40:04.079 --> 01:40:05.720 that hip, And what they're telling you is that it's 1853 01:40:06.199 --> 01:40:08.520 it's continuing to general arthritis. 1854 01:40:09.760 --> 01:40:12.840 I've just had X rays. I'm scheduled to go back 1855 01:40:12.880 --> 01:40:16.920 to see my doctor next week. And then I was 1856 01:40:17.000 --> 01:40:19.279 going to ask him, what you know, what's the next step? 1857 01:40:19.520 --> 01:40:19.680 You know? 1858 01:40:19.920 --> 01:40:23.239 But since I heard you on the show, I mean, 1859 01:40:23.279 --> 01:40:27.760 here's my situation. I mean, with my health insurance, I'm retired. 1860 01:40:29.000 --> 01:40:31.600 If I have hip replacement done. It's a sixty five 1861 01:40:31.960 --> 01:40:35.319 dollars a deductible and Medicare won't kick in a dime 1862 01:40:35.439 --> 01:40:37.399 because it's not outpatient. 1863 01:40:38.079 --> 01:40:40.079 Right when we run into this issue a lot of times, 1864 01:40:40.079 --> 01:40:42.600 Wait a minute, I thought Medicare would pay for the 1865 01:40:42.760 --> 01:40:45.720 for your deductor. I mean, Medicare would pay a lot 1866 01:40:45.920 --> 01:40:48.119 towards your surgery if it was hip replacement. 1867 01:40:48.239 --> 01:40:54.079 No, if it's if it's out if it's outpatient, no, 1868 01:40:54.319 --> 01:40:58.880 if it's inpatient, I stay in the hospital. Yes, they've helped, 1869 01:40:59.000 --> 01:40:59.920 that's what I was told. 1870 01:41:00.039 --> 01:41:02.199 Then wait a minute, you're telling me you can have 1871 01:41:02.319 --> 01:41:04.079 hip replacement done and it's not. 1872 01:41:04.359 --> 01:41:08.319 Impatient, that's what they're telling Well, they said that's an 1873 01:41:08.319 --> 01:41:11.159 option that you know, depending on the severity. And I 1874 01:41:11.600 --> 01:41:15.119 explained to whom I had arthritis, and so, I mean, 1875 01:41:15.159 --> 01:41:17.199 obviously a lot more tests have to be done, like 1876 01:41:17.279 --> 01:41:19.680 an MRI, since it's gotten worse. 1877 01:41:20.159 --> 01:41:21.720 What kind of Medicare do you have? Do you have 1878 01:41:21.840 --> 01:41:23.439 Part A, part being a supplement? 1879 01:41:24.399 --> 01:41:24.640 I have. 1880 01:41:24.960 --> 01:41:29.920 I have Part A, and then I have Advantage Blue Shield. 1881 01:41:30.199 --> 01:41:35.319 Yeah, that's through through the federal government. Yeah, and there's 1882 01:41:35.359 --> 01:41:38.079 a sixty five dollars deductible annually. 1883 01:41:38.840 --> 01:41:41.760 Geez, So you know This is what I would tell 1884 01:41:41.760 --> 01:41:44.319 any patient in your situation. Uh, it doesn't cost you 1885 01:41:44.399 --> 01:41:46.319 anything to have us take a look at your X 1886 01:41:46.399 --> 01:41:48.840 rays and consult with you and tell you what we 1887 01:41:48.960 --> 01:41:49.600 think we can do. 1888 01:41:51.000 --> 01:41:52.000 We do a ton of hips. 1889 01:41:52.039 --> 01:41:54.479 It's probably the second most common area of the body 1890 01:41:54.520 --> 01:41:55.640 that we treat after knees. 1891 01:41:56.199 --> 01:41:56.319 Uh. 1892 01:41:56.439 --> 01:41:58.680 And a lot of the success that we're able to 1893 01:41:58.760 --> 01:42:02.239 have will be dependent on how badly degenerative that hip is, 1894 01:42:02.560 --> 01:42:04.199 and a lot of that we can determine just from 1895 01:42:04.239 --> 01:42:07.239 an X ray, So we know, with an X ray 1896 01:42:07.439 --> 01:42:09.880 and a consultation, we can give you a fairly good 1897 01:42:09.960 --> 01:42:12.119 idea whether or not what we do is going to 1898 01:42:12.159 --> 01:42:15.239 be helpful for you. And obviously you know we don't 1899 01:42:15.279 --> 01:42:17.800 have a long standing successful business because we're telling people 1900 01:42:17.920 --> 01:42:19.199 that we're promising more than right. 1901 01:42:19.319 --> 01:42:20.520 That's that's what I'm saying. 1902 01:42:20.640 --> 01:42:23.359 That's why when they looked at mine, they said, you know, Tom, 1903 01:42:23.399 --> 01:42:24.880 we think we can do you some good, but you 1904 01:42:25.000 --> 01:42:27.800 still may need surgery in the future. They were very 1905 01:42:27.920 --> 01:42:30.439 honest with me. They're gonna tell you what they think, 1906 01:42:30.560 --> 01:42:32.279 and it doesn't cost you anything to do it. 1907 01:42:32.560 --> 01:42:33.279 So once you get the. 1908 01:42:33.399 --> 01:42:36.039 MRI right, yeah, well we don't we might not even 1909 01:42:36.119 --> 01:42:38.079 necessarily need to have an MRI. We just need to 1910 01:42:38.159 --> 01:42:40.279 have a clear X ray picture of that hip and 1911 01:42:40.319 --> 01:42:42.920 then we can measure and see how bad the degenerate 1912 01:42:42.920 --> 01:42:44.800 of arthritis is just from the x ray, because you know, 1913 01:42:45.199 --> 01:42:46.960 an MRI is going to show you the soft tissue, 1914 01:42:47.000 --> 01:42:48.399 but an X ray is going to show you the bones, 1915 01:42:48.439 --> 01:42:50.439 and what we're looking at is the degeneration of the bones. 1916 01:42:50.479 --> 01:42:52.520 So that'll give us most likely enough. 1917 01:42:52.560 --> 01:42:55.640 I would definitely get that done, to get that consultation done, 1918 01:42:55.720 --> 01:43:01.359 Denver Regen dot com. Okay, Dave, we'll take your question 1919 01:43:01.520 --> 01:43:02.279 up first. 1920 01:43:02.680 --> 01:43:05.119 In the next hour. I'm Tom Martino three O three 1921 01:43:05.279 --> 01:43:09.039 seven one three talk seven one three eight two five five. 1922 01:43:09.720 --> 01:43:12.119 We have a lot to talk about on the Troubleshooter. 1923 01:43:11.640 --> 01:43:15.119 Show, more on FedEx and that fiasco, and if you 1924 01:43:15.159 --> 01:43:18.199 have any FedEx stories, let me know please, because I 1925 01:43:18.359 --> 01:43:21.079 have a feeling I can't be the only one. Treo 1926 01:43:21.279 --> 01:43:27.960 three Martino go with a sure thing Denver's Best Roofer 1927 01:43:28.119 --> 01:43:29.479 Excel roofing dot com. 1928 01:43:29.680 --> 01:43:32.239 You don't pay a cent until you're contenth. 1929 01:43:33.279 --> 01:43:37.479 Please time for an insurance check up free, no obligation 1930 01:43:37.640 --> 01:43:41.520 comparison call Compass insurance paying too much your coverage at 1931 01:43:41.560 --> 01:43:42.920 dozens of insurance companies. 1932 01:43:43.039 --> 01:43:45.039 Find out now three oh three, seven to seven to 1933 01:43:45.079 --> 01:43:45.600 one help. 1934 01:43:45.800 --> 01:43:48.439 You'll think you're his only customer when you choose Frank 1935 01:43:48.520 --> 01:43:50.920 durand the real estate man dot com to list your 1936 01:43:51.000 --> 01:43:54.079 home with Remax Alliance three oh three nine two zero 1937 01:43:54.239 --> 01:43:55.199 sixteen twenty two. 1938 01:44:00.840 --> 01:44:09.159 Rita, you need advis who you don't have, come running, 1939 01:44:09.439 --> 01:44:11.119 just as as as the can. 1940 01:44:12.079 --> 01:44:14.319 Shooter's gonna help, come. 1941 01:44:14.600 --> 01:44:17.680 Man Dix, he is the Troubleshooter Show. 1942 01:44:18.359 --> 01:44:23.199 Now Tom Martino, Hi, Tom Martino here, Welcome to the show. 1943 01:44:23.359 --> 01:44:26.279 Three ozho three Martino three oh three six two seven 1944 01:44:26.880 --> 01:44:28.000 eight four sixty six. 1945 01:44:28.159 --> 01:44:31.159 Welcome to the show. Let's see what's in store for us. 1946 01:44:31.199 --> 01:44:33.600 We're gonna take some calls, solve some problems, to answer 1947 01:44:33.680 --> 01:44:37.159 some questions. We have a question on car insurance. 1948 01:44:36.720 --> 01:44:39.319 From Dave and then we go to UH. 1949 01:44:41.159 --> 01:44:45.119 Let's see we go to UH doctor Chill chardak about 1950 01:44:45.520 --> 01:44:48.640 Denver region. We also have some follow us from deputies 1951 01:44:49.399 --> 01:44:51.239 UH and then FedEx fiasco. 1952 01:44:52.079 --> 01:44:53.479 Dave, what's going on? 1953 01:44:53.680 --> 01:44:55.880 Sir THI you don John? 1954 01:44:55.880 --> 01:44:57.439 I had a question for you. I was insurre with 1955 01:44:57.600 --> 01:45:00.479 Progressive and I got into an accident and with a 1956 01:45:00.560 --> 01:45:03.720 mic fall and the lady that hit me, he's only 1957 01:45:03.800 --> 01:45:06.880 had twenty five grand, so they paid out twenty five. 1958 01:45:07.039 --> 01:45:10.840 But I had some medical bills and it came to 1959 01:45:11.319 --> 01:45:12.880 all to get it came to one hundred and twenty 1960 01:45:12.920 --> 01:45:15.359 five grand I got, but a hundred grant. I had 1961 01:45:15.399 --> 01:45:18.600 to turn around and soup my insurance progressive for it 1962 01:45:19.119 --> 01:45:20.760 because you only had twenty five grand. 1963 01:45:21.199 --> 01:45:22.840 Let me let me ask you something. Hold on. 1964 01:45:23.199 --> 01:45:26.319 I mean there's a few coverages I want people to 1965 01:45:26.399 --> 01:45:29.319 know about since they're listening to this. What Dave is 1966 01:45:29.399 --> 01:45:34.520 talking about is the other party was under insured. Unfortunately, 1967 01:45:34.880 --> 01:45:38.439 the minimums have not caught up, have not stayed current 1968 01:45:38.640 --> 01:45:43.039 with life. Can you imagine? I believe the state minimums 1969 01:45:43.079 --> 01:45:46.079 are fifteen and twenty five. You can actually drive a 1970 01:45:46.239 --> 01:45:51.560 car in Colorado and only be insured for fifteen thousand 1971 01:45:51.600 --> 01:45:54.039 dollars a person or twenty five thousand per incident. 1972 01:45:54.119 --> 01:45:58.560 I believe that's what it is. It's they're ridiculous minimums. 1973 01:45:59.079 --> 01:46:04.039 But the legislature, our progressive legislature, I should mention, will 1974 01:46:04.239 --> 01:46:07.880 not allow it to be raised because they feel it 1975 01:46:08.000 --> 01:46:11.319 would be, in their words, racist, So they want to 1976 01:46:11.399 --> 01:46:14.680 keep the insurance rates low so everyone can afford insurance, 1977 01:46:14.720 --> 01:46:18.640 and I understand that, but unfortunately, as a result, most 1978 01:46:18.720 --> 01:46:22.079 people who get hit by an insured driver in Colorado 1979 01:46:22.520 --> 01:46:27.640 have no coverage or very little covers, as Dave found out. 1980 01:46:27.720 --> 01:46:30.680 So we have to then ensure ourselves. So there's two 1981 01:46:30.760 --> 01:46:31.159 ways to. 1982 01:46:31.279 --> 01:46:33.600 Ensure ourselves when it's someone else's fault. 1983 01:46:34.399 --> 01:46:38.760 One is called medical payments, which you can buy for five, ten, 1984 01:46:38.920 --> 01:46:44.439 fifteen grand. The other way is underinsured or uninsured motorist coverage. 1985 01:46:45.199 --> 01:46:50.960 So Dave, my question to you is which one did 1986 01:46:51.079 --> 01:46:53.640 you use? Of your insurance. 1987 01:46:55.479 --> 01:46:56.840 Hundred thousand dollars policy? 1988 01:46:57.239 --> 01:47:01.600 But I'm asking you did you you use your underinsured 1989 01:47:01.680 --> 01:47:04.640 motorists coverage or your medpay. 1990 01:47:06.920 --> 01:47:10.439 Under insured motorers? I don't know how much? 1991 01:47:10.800 --> 01:47:11.319 And how much? 1992 01:47:11.399 --> 01:47:13.920 And why would you have to sue your own insurance company? 1993 01:47:13.960 --> 01:47:15.680 Why wouldn't they voluntarily pay it? 1994 01:47:16.960 --> 01:47:20.640 They refuse, we're not paying for that your own company. 1995 01:47:20.800 --> 01:47:23.760 Wait, you have the coverage and they refused. Why did 1996 01:47:23.800 --> 01:47:24.520 they refused? 1997 01:47:25.600 --> 01:47:28.279 Said there was the other person's fault, they shouldn't have 1998 01:47:28.319 --> 01:47:28.720 to pay it. 1999 01:47:29.319 --> 01:47:33.600 But that's what underinsured motorists coverage is for. I mean, 2000 01:47:33.640 --> 01:47:36.479 that's exactly what it's for. It's when someone else is 2001 01:47:36.560 --> 01:47:37.199 that fault. 2002 01:47:39.000 --> 01:47:41.000 Yeah, so we have. My lord threatened I'm in bad 2003 01:47:41.079 --> 01:47:43.760 faith and they called up to pay it out. God, 2004 01:47:43.840 --> 01:47:46.720 my question is I changed my insurance company, went to 2005 01:47:46.840 --> 01:47:50.600 safecoal and my freemas went up and of course what's 2006 01:47:50.640 --> 01:47:53.319 going on? And they said that, well, an accident was. 2007 01:47:53.359 --> 01:47:54.039 Reported on you. 2008 01:47:54.239 --> 01:47:56.880 This is about a year ago. It wasn't my fault, 2009 01:47:56.920 --> 01:47:58.199 So why don't I have to pay for it? 2010 01:47:58.800 --> 01:48:00.880 Well, because you use your insurance? 2011 01:48:01.760 --> 01:48:02.199 Is that why? 2012 01:48:02.960 --> 01:48:06.680 Yes, not because it was your fault, but because you 2013 01:48:06.960 --> 01:48:13.880 used it. Unfortunately, see, had you had you been in 2014 01:48:13.960 --> 01:48:19.199 an accident and liability and everything was covered, nothing would 2015 01:48:19.199 --> 01:48:23.119 have happened. But because you put in a claim for underinsured, 2016 01:48:24.399 --> 01:48:27.399 then you are dinged as a claim, not as an 2017 01:48:27.439 --> 01:48:29.920 AT fault. By the way, it's not as an AT fault, 2018 01:48:30.000 --> 01:48:33.720 it's a claim history problem. Have you ever had any claims. 2019 01:48:33.399 --> 01:48:34.199 Before that one? 2020 01:48:35.359 --> 01:48:35.399 No? 2021 01:48:36.359 --> 01:48:38.399 Why did you switch insurance companies? 2022 01:48:40.600 --> 01:48:41.960 I don't know. I don't think it might be mad 2023 01:48:42.000 --> 01:48:44.079 at me because I went after them for it. I 2024 01:48:44.319 --> 01:48:47.520 just changed safegoing over the lower rate. But now I 2025 01:48:47.600 --> 01:48:50.520 went back up to seven hundred safe So I said, nah, a. 2026 01:48:50.760 --> 01:48:52.560 Safe co and Progressive are equal. 2027 01:48:52.760 --> 01:48:55.359 I mean as far as companies go, they're both all right, 2028 01:48:55.560 --> 01:48:58.640 but look at insurance companies in general. 2029 01:48:58.840 --> 01:49:02.600 Suck it. They really do, they really do. 2030 01:49:03.359 --> 01:49:05.520 But as my questions, thank. 2031 01:49:05.399 --> 01:49:08.199 You man, Okay, thanks Dave three or three seven one, 2032 01:49:08.279 --> 01:49:09.720 three eight two five five. 2033 01:49:10.600 --> 01:49:13.199 So let me go back to our shot here or 2034 01:49:13.239 --> 01:49:13.680 watch shot. 2035 01:49:13.760 --> 01:49:13.960 We have. 2036 01:49:15.960 --> 01:49:19.600 Doctor Trudeck with us. We have a question about stem 2037 01:49:19.680 --> 01:49:20.319 cell therapy. 2038 01:49:20.479 --> 01:49:24.239 Now, we talked about stem cell therapy for permanent relief, 2039 01:49:24.960 --> 01:49:29.960 for temporary relief meaning maybe a few years, a decade. 2040 01:49:30.000 --> 01:49:34.359 Who knows what somebody wants to know. What gets the 2041 01:49:34.560 --> 01:49:39.520 absolute best results for stem cells? What if you had 2042 01:49:39.560 --> 01:49:44.479 the absolute best results with hold on, there you go, sir, Okay, 2043 01:49:44.560 --> 01:49:44.920 go ahead. 2044 01:49:45.079 --> 01:49:47.399 What we do that is unique to our clinic that 2045 01:49:47.560 --> 01:49:50.199 not many clinics in the country, if any do, is 2046 01:49:50.479 --> 01:49:54.560 uh for our standard procedure. We use patient's owned stem cells. 2047 01:49:54.600 --> 01:49:56.479 And there's two areas where you can get stem cells 2048 01:49:56.520 --> 01:49:59.279 from your own body. One is from behind the hip 2049 01:49:59.760 --> 01:50:02.800 from a small bone marrow aspiration, and the other is 2050 01:50:02.840 --> 01:50:06.800 from fat from abdominal fat. Typically, a clinic that uses 2051 01:50:06.840 --> 01:50:08.880 the patient's own stem cells or that offers to do that, 2052 01:50:09.319 --> 01:50:11.399 will do it from one area or another. 2053 01:50:11.840 --> 01:50:12.600 We combine those. 2054 01:50:12.720 --> 01:50:15.399 We do those procedures using stem cells from both areas 2055 01:50:15.439 --> 01:50:18.279 of a patient in our standard procedure, and with that procedure, 2056 01:50:18.359 --> 01:50:21.840 we get the best results independent of where we're applying 2057 01:50:21.920 --> 01:50:22.479 those cells to. 2058 01:50:22.800 --> 01:50:24.840 Okay, you know, so what I mean is are there 2059 01:50:24.880 --> 01:50:26.920 any parts of the body you do that you get 2060 01:50:27.880 --> 01:50:31.119 almost like the most success for patients. 2061 01:50:31.239 --> 01:50:32.800 Well, we wouldn't treat an area of the body that 2062 01:50:32.840 --> 01:50:33.760 we didn't get success. 2063 01:50:33.640 --> 01:50:36.439 With, first of all. But you know, it can't be 2064 01:50:36.520 --> 01:50:39.239 possible that everything you do is successful either. I mean, 2065 01:50:41.079 --> 01:50:42.920 it's not dependent upon the body part. 2066 01:50:43.000 --> 01:50:44.760 So, but just to kind of answer that question a 2067 01:50:44.800 --> 01:50:47.359 little bit better, the majority of what we see, probably 2068 01:50:47.439 --> 01:50:49.800 seventy to seventy five percent of our cases are knees, 2069 01:50:50.039 --> 01:50:52.399 just because that's what most people are walking around with 2070 01:50:52.439 --> 01:50:54.399 the general of arthritis in their knees. And that would 2071 01:50:54.439 --> 01:50:57.560 say after that would be shoulders and hips, and then 2072 01:50:57.680 --> 01:51:01.359 ankles and anything else that we do, but primarily I 2073 01:51:01.399 --> 01:51:03.000 would say knees and hips is. 2074 01:51:03.039 --> 01:51:03.359 What we do. 2075 01:51:03.439 --> 01:51:06.720 And with knees, what part of the knee why knee 2076 01:51:07.159 --> 01:51:10.119 is it bone on bone or not bone on bone? 2077 01:51:10.159 --> 01:51:13.560 But is it deteriorating space, is it meniscus? 2078 01:51:13.880 --> 01:51:15.760 Is it what part of the knee. There's so many 2079 01:51:15.840 --> 01:51:17.880 parts of the knee. Well, the knee, as you know, 2080 01:51:18.000 --> 01:51:21.159 it has several different compartments. It has a mi inside compartment, 2081 01:51:21.199 --> 01:51:24.039 an outside compartment, and then the part where your kneecap 2082 01:51:24.079 --> 01:51:26.800 goes to patella area. All three of those areas get 2083 01:51:26.880 --> 01:51:30.560 degenerative over time just from living on the planet, gravity working. 2084 01:51:31.079 --> 01:51:33.520 You know, if if there's extra weight on the body, 2085 01:51:33.600 --> 01:51:36.680 that's going to contribute to it. The hips are able 2086 01:51:36.720 --> 01:51:38.359 to bear a little bit more weight than the knees, 2087 01:51:38.399 --> 01:51:40.279 so the hips degenerate, but not at the same rate 2088 01:51:40.359 --> 01:51:43.520 typically as the knees do. And then oftentimes when patients 2089 01:51:43.520 --> 01:51:46.640 are getting degenerative or threatus in one area, it's typically 2090 01:51:46.720 --> 01:51:48.239 in most of the joints. It just might be that 2091 01:51:48.359 --> 01:51:50.800 that's where they're feeling it first. So oftentimes we tell 2092 01:51:50.840 --> 01:51:53.079 patients when we're looking at their knees, let's take a 2093 01:51:53.119 --> 01:51:55.560 look at both joints and see what the degeneration level 2094 01:51:55.640 --> 01:51:57.279 is on both sides, so you don't wind up with 2095 01:51:57.399 --> 01:51:58.840 the same issue in a couple of years on the 2096 01:51:58.920 --> 01:52:03.079 other side. But yeah, needs would be primarily what we 2097 01:52:03.239 --> 01:52:06.439 do seventy seventy five percent, followed by hips and shoulders, 2098 01:52:06.520 --> 01:52:08.960 and then after that risks and angles. Uh, and then 2099 01:52:09.039 --> 01:52:10.520 after that would be fingers and toes. 2100 01:52:10.640 --> 01:52:12.359 I would say, do you ever have to come back 2101 01:52:12.399 --> 01:52:14.000 for repeat procedures? 2102 01:52:15.560 --> 01:52:15.600 Not? 2103 01:52:15.840 --> 01:52:20.479 Typically these tend to last a fair number of years. Sometimes, 2104 01:52:20.600 --> 01:52:23.319 with patients that don't get the result that we've desired, 2105 01:52:23.600 --> 01:52:26.000 we'll have them come back for a booster shot of 2106 01:52:26.279 --> 01:52:29.119 just their plate lists, and typically that's enough to get 2107 01:52:29.199 --> 01:52:32.239 the patient to the level of relief that we and 2108 01:52:32.439 --> 01:52:34.119 they both agreed would be acceptable. 2109 01:52:34.920 --> 01:52:38.159 Okay, So three O three martinos the number three O 2110 01:52:38.279 --> 01:52:41.960 three six two seven eight four sixty six, Frank drand 2111 01:52:42.239 --> 01:52:46.319 the real Estateman dot com. We'll do a market valuation 2112 01:52:46.479 --> 01:52:48.039 of your home to see what it will sell for 2113 01:52:48.279 --> 01:52:52.520 in this market or any market. He's truly a professional 2114 01:52:52.600 --> 01:52:55.319 who's been in it for thirty years, out performing the 2115 01:52:55.399 --> 01:52:58.359 market in all cases. He has stats to prove it, 2116 01:52:58.680 --> 01:53:00.760 so he'll let you know what he thinks your house 2117 01:53:00.800 --> 01:53:02.720 will sell for, what you'll net, what you can buy. 2118 01:53:03.279 --> 01:53:06.960 It's it's a free, complimentary service and you can trust 2119 01:53:07.039 --> 01:53:09.199 Frank durand the real Estateman dot com three h three 2120 01:53:09.319 --> 01:53:18.560 nine two zero sixteen twenty two go with a sure 2121 01:53:18.680 --> 01:53:22.079 thing Denver's best roofer Excel Roofing dot com. You don't 2122 01:53:22.119 --> 01:53:28.119 pay a cent until you're content. Time for an insurance 2123 01:53:28.239 --> 01:53:32.279 check up free, no obligation. Comparison call Compass Insurance. Pay 2124 01:53:32.359 --> 01:53:35.399 too much your coverage at dozens of insurance companies find 2125 01:53:35.439 --> 01:53:37.760 out now three oh three seven to seven to one help. 2126 01:53:37.960 --> 01:53:40.600 You'll think you're his only customer when you choose Frank 2127 01:53:40.640 --> 01:53:43.079 durand the real estate Man dot com to list your 2128 01:53:43.119 --> 01:53:46.239 home with Remax Alliance three oh three nine two zero 2129 01:53:46.359 --> 01:53:56.640 sixteen twenty two. Hi, I want to make something very 2130 01:53:56.720 --> 01:53:58.239 clear here because I'm getting some. 2131 01:54:00.000 --> 01:54:01.520 Commentary on YouTube about it. 2132 01:54:03.119 --> 01:54:03.279 Now. 2133 01:54:03.880 --> 01:54:06.600 I used to when stem cells first came out. I 2134 01:54:06.720 --> 01:54:10.479 used to represent a clinic that turned out to be 2135 01:54:10.680 --> 01:54:16.600 a ripoff. They were called stem Cell Institutes Institute of America. 2136 01:54:17.159 --> 01:54:21.960 And what they would do is ship in umbilical cord 2137 01:54:22.039 --> 01:54:25.199 blood and all of that and call it stem cells. Well, 2138 01:54:25.239 --> 01:54:27.960 actually they didn't ship in the blood. They shipped in 2139 01:54:28.039 --> 01:54:35.239 stem cells. And doctor Centeno Centino Schultz Clinic, Doctor Sentino, 2140 01:54:35.359 --> 01:54:39.119 Chris Senteno and Joe you know him. He was very 2141 01:54:39.199 --> 01:54:42.079 early in the game of stem cells and he tested 2142 01:54:42.159 --> 01:54:44.439 some of these stem cells that most of these clinics 2143 01:54:44.479 --> 01:54:48.479 were using and found there were very few viable living 2144 01:54:48.600 --> 01:54:51.760 stem cells in the fluids. In fact, one or two 2145 01:54:51.960 --> 01:54:55.119 literally one or two or one hundred, and you need 2146 01:54:55.399 --> 01:54:58.600 millions and thousands and hundreds of thousands, millions millions. 2147 01:54:58.680 --> 01:55:00.199 Okay, so shipp in. 2148 01:55:00.520 --> 01:55:04.239 So it used to be you could ship in stem 2149 01:55:04.399 --> 01:55:10.159 cells if they were concentrated and when they made the trip, 2150 01:55:10.800 --> 01:55:13.119 when they got to the end user at a clinic, 2151 01:55:13.600 --> 01:55:16.319 there were enough of them to be viable. But then 2152 01:55:16.359 --> 01:55:18.840 the FDA stepped in and says, you're not allowed to 2153 01:55:19.520 --> 01:55:21.920 concentrate them, you're not allowed to grow them, You're. 2154 01:55:21.800 --> 01:55:23.119 Not allowed to do that. 2155 01:55:23.840 --> 01:55:29.760 So in essence, it made all shipped in stem cells 2156 01:55:30.279 --> 01:55:34.560 useless for stem cell therapy. 2157 01:55:35.520 --> 01:55:36.479 Now listen carefully. 2158 01:55:37.399 --> 01:55:42.880 So clinics then had to switch to extracting stem cells 2159 01:55:42.960 --> 01:55:46.640 from the patients themselves and reinjecting them. 2160 01:55:46.920 --> 01:55:49.960 Which is viable and which does work. 2161 01:55:50.880 --> 01:55:54.800 Now there's also PRP, which is taking your own blood 2162 01:55:55.520 --> 01:55:57.600 and doing a platelet rich therapy. 2163 01:55:58.640 --> 01:56:03.079 Okay, So now said that what are exosomes. 2164 01:56:03.159 --> 01:56:03.560 They're not. 2165 01:56:05.239 --> 01:56:09.600 Stem cells, They're part of an end process of stem cells, 2166 01:56:09.680 --> 01:56:11.319 and they enhance stem cell therapy. 2167 01:56:12.039 --> 01:56:16.760 They also have regenerative properties on their own. They do work, 2168 01:56:17.439 --> 01:56:20.239 but it's not stem cell therapy in and of itself. 2169 01:56:21.319 --> 01:56:25.000 Now at Denver Region they use exosomes along with your 2170 01:56:25.039 --> 01:56:29.960 own PRP or stem cell therapy to enhance that. Now, 2171 01:56:30.079 --> 01:56:34.680 another thing, what about the good old fashioned shipping in 2172 01:56:35.800 --> 01:56:39.359 the stem cells. What they found was even though there 2173 01:56:39.439 --> 01:56:43.600 weren't living stem cells in there enough to make a difference, 2174 01:56:44.399 --> 01:56:48.239 the fluid did have some regenerative properties for sure. 2175 01:56:49.239 --> 01:56:52.039 So what they would do, some of these other. 2176 01:56:52.000 --> 01:56:55.119 Clinics would take them and mix them with the person's 2177 01:56:55.199 --> 01:57:02.319 own stem cells and then have a better result, sometimes 2178 01:57:02.960 --> 01:57:05.439 because they couldn't take enough from the patient or whatever. 2179 01:57:05.520 --> 01:57:05.920 Who knows. 2180 01:57:06.520 --> 01:57:09.840 But what I'm getting at is this, the shipped in 2181 01:57:10.000 --> 01:57:16.479 fluids by themselves cannot be called stem cell therapy in 2182 01:57:16.600 --> 01:57:22.279 and of themselves, but they're not completely useless either, and 2183 01:57:23.680 --> 01:57:30.640 they're sometimes used for regenderative properties. But you notice clinics 2184 01:57:30.680 --> 01:57:33.600 nowadays don't call them stem cell therapy. 2185 01:57:33.960 --> 01:57:35.239 You'll hear all. 2186 01:57:35.439 --> 01:57:38.760 Kinds of commercials saying we use this and we use that, 2187 01:57:39.640 --> 01:57:44.560 but they're not called stem cells because you can't. But 2188 01:57:44.720 --> 01:57:49.479 they can be used in conjunction with stem cells or exosomes. 2189 01:57:50.079 --> 01:57:52.760 So I just want to make that clear, because people 2190 01:57:52.840 --> 01:57:56.680 thought I was being inconsistent when we were talking about 2191 01:57:57.279 --> 01:58:02.439 fluids that are shipped in and exosomes and other things. Again, 2192 01:58:02.920 --> 01:58:07.920 if a clinic uses only cells that they have shipped in, 2193 01:58:08.199 --> 01:58:13.159 only that, and they call it stem cell therapy, there's 2194 01:58:13.239 --> 01:58:15.199 not enough stem cells in there to be called stem 2195 01:58:15.319 --> 01:58:19.960 cells period. Okay, Deputy Bow has a follow up and 2196 01:58:20.079 --> 01:58:22.000 by the way, Denver Regen dot com, I want to 2197 01:58:22.000 --> 01:58:25.720 make very clear, they use PRP, they use ex zomes, 2198 01:58:25.760 --> 01:58:28.560 and they use real stem cells extracted from their patients 2199 01:58:28.600 --> 01:58:29.359 and reinjected. 2200 01:58:29.760 --> 01:58:35.720 That's what they do. That's their protocol, Deputy Bow. 2201 01:58:36.880 --> 01:58:42.880 Now, earlier earlier, a woman called and she said, I'm 2202 01:58:43.000 --> 01:58:46.680 concerned about my neighbor. The police came for a welfare check, 2203 01:58:46.760 --> 01:58:51.239 but they wouldn't go inside, and her friends, the elderly 2204 01:58:51.359 --> 01:58:54.960 neighbors friends said, she's not answering her phone and we 2205 01:58:55.119 --> 01:58:57.479 haven't talked to her in a month or so and 2206 01:58:57.600 --> 01:58:59.000 we're very very concerned. 2207 01:58:59.680 --> 01:59:01.960 What bo, did you go over over there? 2208 01:59:02.720 --> 01:59:02.920 Yes? 2209 01:59:03.319 --> 01:59:08.600 I went over and uh looked over the situation and 2210 01:59:09.079 --> 01:59:13.439 it is very concerning because this lady's daughter apparently called 2211 01:59:13.520 --> 01:59:18.079 Aurora authorities on Saturday for a welfare check nothing happened. 2212 01:59:18.439 --> 01:59:22.439 So I did call the fire department and they said 2213 01:59:23.039 --> 01:59:27.399 some sort of an Aurora mobile response team. They're with 2214 01:59:27.640 --> 01:59:32.640 me here now and it is concerning. Can't get in. 2215 01:59:33.039 --> 01:59:36.399 Everything's kind of blocks or closed, and we're just waiting 2216 01:59:36.560 --> 01:59:38.840 for the fire department so they can do a proper 2217 01:59:38.960 --> 01:59:40.319 forced entry to see. 2218 01:59:40.159 --> 01:59:40.800 What's going on. 2219 01:59:42.840 --> 01:59:46.600 Thank you, bo, I have a dire feeling here about this. 2220 01:59:47.039 --> 01:59:50.199 Uh if her own daughter and friends have not heard 2221 01:59:50.239 --> 01:59:53.279 from her in a month, and this woman is elderly 2222 01:59:53.359 --> 01:59:53.920 and alone. 2223 01:59:54.600 --> 01:59:56.199 I so thank you for. 2224 01:59:56.319 --> 01:59:59.319 Taking for spearheading this bow. And so I want to 2225 01:59:59.359 --> 02:00:02.199 ask you some when will when will they be there? 2226 02:00:02.239 --> 02:00:04.159 When will we know? Will it be before the end 2227 02:00:04.199 --> 02:00:04.640 of the show. 2228 02:00:06.159 --> 02:00:09.560 That's why I'm calling. Since it's technically a non I 2229 02:00:09.640 --> 02:00:11.960 think it's an emergency, but they take it as a 2230 02:00:12.039 --> 02:00:15.760 non emergency, so they're just waiting for them to clear 2231 02:00:15.840 --> 02:00:18.960 the calls to send a depart fire department over. But 2232 02:00:19.119 --> 02:00:22.279 I just ironic that the dog gone okay, I'll be 2233 02:00:22.399 --> 02:00:25.399 right there, that the Aurora Police Department hasn't done anything 2234 02:00:25.439 --> 02:00:28.159 about it. I think that I think the lady's unconscious 2235 02:00:28.279 --> 02:00:31.199 or good, good pat. I think the fire department just 2236 02:00:31.279 --> 02:00:33.039 pulled up now, so I'm going to go sky with it. 2237 02:00:34.119 --> 02:00:37.520 Let me know what happens. Okay, yeah, call us right back. 2238 02:00:37.600 --> 02:00:40.800 Three oh three seven one three talk. This is unfolding 2239 02:00:40.880 --> 02:00:44.560 as we speak. Earlier a woman called and said, look, 2240 02:00:45.079 --> 02:00:47.520 the police came to my door. Wanted to know if 2241 02:00:47.520 --> 02:00:50.239 I knew the woman next door. I told him I 2242 02:00:50.319 --> 02:00:54.079 didn't know her, but I knew of her. She's elderly 2243 02:00:54.159 --> 02:00:58.720 and lives alone and failing health. The police said, some 2244 02:00:58.880 --> 02:01:01.720 friends of hers. We're concerned, and now we learned the 2245 02:01:01.840 --> 02:01:04.760 daughter as well, that no one had heard from her 2246 02:01:05.319 --> 02:01:09.800 in a month. Aurora police decided not to break in 2247 02:01:10.520 --> 02:01:14.159 or do a forced entry. The neighbor, Diane, was very 2248 02:01:14.279 --> 02:01:18.159 concerned and called us. Deputy BO said, you know what, Tom, 2249 02:01:18.880 --> 02:01:21.039 we need to get someone over there. A caller had 2250 02:01:21.119 --> 02:01:25.399 called and said if you call the fire department, they 2251 02:01:25.479 --> 02:01:29.199 will do a forced entry under these circumstances. So Bo 2252 02:01:29.439 --> 02:01:32.239 is over there and met the fire department, and we're 2253 02:01:32.279 --> 02:01:37.800 going to see what happens now. Three zero three seven 2254 02:01:37.840 --> 02:01:40.319 to one three talks seven one three, eight two five 2255 02:01:40.640 --> 02:01:46.279 five one Clear choice garage doors for your all your 2256 02:01:46.319 --> 02:01:50.159 garage door needs. If you want an inspection or something fixed, 2257 02:01:50.279 --> 02:01:52.439 call them. If you can't get your door opened or 2258 02:01:52.479 --> 02:01:54.039 closed and it's in the middle of the night, you 2259 02:01:54.079 --> 02:01:57.319 can call them twenty four to seven service Listen. They're 2260 02:01:57.399 --> 02:02:00.119 great people, they do a great job in All of 2261 02:02:00.159 --> 02:02:05.399 their prices are on their website. One clear choice Doors 2262 02:02:06.119 --> 02:02:14.199 dot com. Go with a sure thing Denver's best roofer 2263 02:02:14.359 --> 02:02:17.279 Excel Roofing dot com. You don't pay a cent until 2264 02:02:17.319 --> 02:02:23.159 you're content. Time for an insurance check up free no 2265 02:02:23.279 --> 02:02:27.640 obligation comparison call Compass Insurance paying too much your coverage 2266 02:02:27.640 --> 02:02:30.239 at dozens of insurance companies find out now three O 2267 02:02:30.359 --> 02:02:32.680 three seven to seven to one help. You'll think you're 2268 02:02:32.760 --> 02:02:35.279 his only customer when you choose Frank durand the Real 2269 02:02:35.359 --> 02:02:38.359 estate Man dot com to list your home with Remax 2270 02:02:38.399 --> 02:02:41.439 Alliance three oh three nine two zero sixteen twenty two. 2271 02:02:50.920 --> 02:02:53.640 Tom Arsino here, Welcome to the show. Three O three 2272 02:02:53.800 --> 02:02:56.079 seven on three Talk Deputy dot Are you there? 2273 02:02:57.479 --> 02:02:58.239 I'm me Doc? 2274 02:02:58.560 --> 02:02:59.199 Okay, listen. 2275 02:03:00.439 --> 02:03:03.840 In the City and County of Denver, there must be 2276 02:03:04.000 --> 02:03:08.399 clear signage indicating parking restrictions and the possibility of towing. 2277 02:03:09.479 --> 02:03:13.439 And it says signs must be posted prominently at each 2278 02:03:14.039 --> 02:03:19.640 entrance to the property or parking area clearly stating the 2279 02:03:19.800 --> 02:03:24.319 restrictions and that unauthorized vehicles may be towed at the 2280 02:03:24.399 --> 02:03:28.680 owner's expense. The signs must include the name and contact 2281 02:03:28.880 --> 02:03:32.880 information of the towing company, along with the towing fees 2282 02:03:33.000 --> 02:03:37.960 and storage information. The signage should also comply with municipal 2283 02:03:38.039 --> 02:03:39.399 and state regulations. 2284 02:03:39.960 --> 02:03:42.720 Size, visibility, and wording are controlled. 2285 02:03:43.920 --> 02:03:49.000 In many cases, the property owner, community management, or one 2286 02:03:49.119 --> 02:03:55.039 designated to must be authorized to toe in writing or 2287 02:03:55.159 --> 02:03:59.199 verbally before the vehicle's towed. That means that that towing 2288 02:03:59.239 --> 02:04:04.640 companies have to be authorized, and it says without proper signage, 2289 02:04:05.199 --> 02:04:09.399 enforcing unauthorized parking is not legally supported. 2290 02:04:10.680 --> 02:04:13.800 Doc No, I understand now. My question was, can I, 2291 02:04:14.000 --> 02:04:18.600 as a resident bring suit or does my friend who 2292 02:04:18.800 --> 02:04:21.279 was booted have to be the one to bring suit. 2293 02:04:21.600 --> 02:04:24.159 The one who has you only bring a suit for damage? 2294 02:04:24.560 --> 02:04:26.520 How would you bring a suit? How would you bring one? 2295 02:04:26.720 --> 02:04:28.439 Well, that's I'm asking because. 2296 02:04:28.680 --> 02:04:32.119 There's no damage. You're not damaged by the lack of signage, right. 2297 02:04:32.159 --> 02:04:35.159 But if I but if they're not following the law, 2298 02:04:35.840 --> 02:04:37.479 can I make them follow the law? 2299 02:04:38.159 --> 02:04:39.199 No, you're not a police. 2300 02:04:39.239 --> 02:04:39.279 No. 2301 02:04:39.800 --> 02:04:43.880 Actually, look I know what you're talking about. People ask 2302 02:04:44.000 --> 02:04:47.279 that a lot. Okay, people ask that a lot and 2303 02:04:47.399 --> 02:04:49.960 you can't that. The short answer is you can. Okay. 2304 02:04:50.359 --> 02:04:55.600 Now technically, listen to this. Technically, if there was an. 2305 02:04:55.800 --> 02:05:01.399 HOA rule and the HUA rule said people can't have 2306 02:05:01.720 --> 02:05:05.520 pink doors, and the person next to you had a 2307 02:05:05.600 --> 02:05:09.319 pink door, and the Hua wouldn't do anything about it. 2308 02:05:10.199 --> 02:05:12.319 Technically, because you. 2309 02:05:13.840 --> 02:05:16.880 Bought there and the person next to you bought there, 2310 02:05:17.039 --> 02:05:22.800 and you both signed the bylaws, technically you can sue 2311 02:05:23.000 --> 02:05:27.479 as a third party beneficiary of the by laws to 2312 02:05:27.640 --> 02:05:31.520 get that person. You can literally enforce the bylaws that 2313 02:05:31.680 --> 02:05:35.279 you've all agreed to as you all agreed to as 2314 02:05:35.319 --> 02:05:39.399 a third party beneficiary. It's weird, But for example, let's 2315 02:05:39.479 --> 02:05:42.960 say this used to happen with gold Sea coupons. 2316 02:05:43.279 --> 02:05:46.520 Before those they used to be printed. 2317 02:05:46.840 --> 02:05:50.000 A gold Sea coupon, Let's say would have a furnace 2318 02:05:50.079 --> 02:05:53.399 cleaning for X amount of dollars and the furnace company 2319 02:05:53.640 --> 02:05:57.039 refused to they got too many and they refuse. 2320 02:05:56.720 --> 02:05:59.359 To honor it. Let's say, or an oil change. 2321 02:06:00.199 --> 02:06:04.079 If you can prove the existence of a contract between 2322 02:06:04.239 --> 02:06:07.680 gold Sea Coupons and the garage who offered this low 2323 02:06:07.760 --> 02:06:12.199 cost oil change, you could theoretically sue them for that 2324 02:06:12.880 --> 02:06:15.680 based on you being a third party beneficiary of it. 2325 02:06:16.439 --> 02:06:18.800 It's kind of weird. I don't want to give legal 2326 02:06:18.840 --> 02:06:20.880 advice here. I'm just talking about things that have happened. 2327 02:06:21.319 --> 02:06:24.119 Let me put it this with Tom. I if I 2328 02:06:24.199 --> 02:06:28.520 have visitors coming to my house and they don't know 2329 02:06:28.600 --> 02:06:32.760 where to park, can't I force the HOA to put 2330 02:06:32.840 --> 02:06:35.960 up signage so that my visitors can park. 2331 02:06:36.039 --> 02:06:46.239 Legally, you can't sue ahead of time, okay, so you 2332 02:06:46.960 --> 02:06:48.199 only sue for damages. 2333 02:06:48.880 --> 02:06:54.039 There's no ahead of time. I mean, what you're looking 2334 02:06:54.159 --> 02:06:55.880 for is what's called the declaray. 2335 02:06:56.199 --> 02:07:00.239 You're trying to do an injunction against them for they're 2336 02:07:00.279 --> 02:07:04.039 towing people without doing it properly. We're but I don't 2337 02:07:04.039 --> 02:07:06.680 even know the maneuvering for that. I don't know what 2338 02:07:06.800 --> 02:07:11.439 the mechanism would be. Theoretically, if you just tell them 2339 02:07:11.520 --> 02:07:13.520 the law, why won't they just follow. 2340 02:07:13.359 --> 02:07:16.359 The law because they said it's too expensive. 2341 02:07:17.600 --> 02:07:21.479 Well that's tough. Well I know, but then they'd have 2342 02:07:21.640 --> 02:07:24.399 to well you know, but you remember, as that speech 2343 02:07:24.439 --> 02:07:26.439 I had earlier, you're part of the HOA. 2344 02:07:26.680 --> 02:07:29.600 So if they have to put up signs and it 2345 02:07:29.920 --> 02:07:31.960 can't be that expensive. But if it is, they can 2346 02:07:32.039 --> 02:07:34.279 assess people for those so and I. 2347 02:07:34.279 --> 02:07:36.680 Would be willing to do that because there's so many 2348 02:07:36.760 --> 02:07:39.199 homes there that But. 2349 02:07:39.640 --> 02:07:42.439 Doc, certainly you told them about the law, didn't you. 2350 02:07:43.000 --> 02:07:47.439 I did, and they don't care. So I'm gonna have 2351 02:07:47.560 --> 02:07:48.920 my friend who got told. 2352 02:07:48.760 --> 02:07:50.840 Your friends should sue them a small claim score. 2353 02:07:50.960 --> 02:07:53.279 He's the one that's going to sue them to force 2354 02:07:53.359 --> 02:07:59.560 them to put up signs, and we'll find their attorney 2355 02:07:59.600 --> 02:08:02.159 and I will let you know how it goes. I'll 2356 02:08:02.199 --> 02:08:02.920 keep you posted. 2357 02:08:03.960 --> 02:08:06.319 Oh yeah, for sure that that's what you want to do. 2358 02:08:07.000 --> 02:08:10.199 So I just wanted to tell you about that. 2359 02:08:10.399 --> 02:08:15.000 Now, on another note we we had during the show 2360 02:08:15.359 --> 02:08:20.680 that was about signage is on welfare checks. I want 2361 02:08:20.720 --> 02:08:23.560 to make it clear that emergency services can break into 2362 02:08:23.600 --> 02:08:27.279 a place if they feel there's a danger, or not 2363 02:08:27.399 --> 02:08:32.960 even a danger, but an indication. So that kind of thing. Man, 2364 02:08:33.079 --> 02:08:38.159 these people they need to get with it, they really do. 2365 02:08:38.760 --> 02:08:45.760 Now you can text me or call and basically text 2366 02:08:45.920 --> 02:08:49.880 us the call Jason. You can do that by just 2367 02:08:50.039 --> 02:08:52.239 going to my here's my Google number. 2368 02:08:52.359 --> 02:08:55.159 It's seven four seven eighty. 2369 02:08:55.720 --> 02:08:57.399 I don't give that out enough. You can text me 2370 02:08:57.479 --> 02:09:01.319 at that number seven four seven nine nine. Also, the 2371 02:09:01.439 --> 02:09:05.399 short code on the on the iHeart text is five 2372 02:09:05.560 --> 02:09:08.359 seven seven three nine and put my name on there. 2373 02:09:09.000 --> 02:09:11.600 By the way, somebody asked me in a message to 2374 02:09:11.720 --> 02:09:13.760 show my cat on on the YouTube stream. 2375 02:09:14.399 --> 02:09:16.560 She's my daughter's cat. My daughter moved in with me. 2376 02:09:16.640 --> 02:09:19.439 And and here's the deal I'm being. I call myself 2377 02:09:19.479 --> 02:09:23.359 the halfway house for my daughter now from college to life. 2378 02:09:23.439 --> 02:09:24.680 And here's the deal. 2379 02:09:25.039 --> 02:09:27.159 I can't get that my cat. She won't let me 2380 02:09:27.239 --> 02:09:29.640 pick her up. She hardly comes to me. She likes 2381 02:09:29.720 --> 02:09:32.560 Dmitri over there, but she doesn't come to me that much. 2382 02:09:32.640 --> 02:09:34.640 I mean, I love cats, and she lets me like 2383 02:09:34.880 --> 02:09:37.560 pet her once in a while, but I can't hold 2384 02:09:37.600 --> 02:09:38.640 her up in front of the camera. 2385 02:09:39.520 --> 02:09:42.720 She's very very aloof, as a lot of cats can be. 2386 02:09:42.840 --> 02:09:43.239 Of course. 2387 02:09:43.920 --> 02:09:47.520 Now on some other issues, I want to ask, uh, 2388 02:09:48.159 --> 02:09:51.439 let's see a deputy boat did he call? He didn't 2389 02:09:51.479 --> 02:09:52.520 call back yet, right, this. 2390 02:09:52.680 --> 02:09:53.760 Is really so. 2391 02:09:54.239 --> 02:09:56.439 I think he's probably with the fire departmer right now. 2392 02:09:57.640 --> 02:10:03.920 Yeah, Because here's a deal. It's it's a really serious situation. 2393 02:10:04.399 --> 02:10:07.479 If an older woman hasn't been heard from in a 2394 02:10:07.640 --> 02:10:11.399 month and her own daughter is concerned by the way 2395 02:10:11.520 --> 02:10:15.439 did you see this is really something that's random, But 2396 02:10:16.560 --> 02:10:19.680 did you see that study? Listen to this and I know, 2397 02:10:19.800 --> 02:10:21.600 I don't know if Brownie talked about this. 2398 02:10:23.199 --> 02:10:23.640 Dragon. 2399 02:10:24.960 --> 02:10:31.319 There was through a study of fossils, sedimentary labe a layers, 2400 02:10:32.800 --> 02:10:43.800 and somehow there was a scientific research study and supposedly goes. 2401 02:10:43.720 --> 02:10:47.760 Back through all of the way they did it. It 2402 02:10:47.960 --> 02:10:53.840 was by the the journal Science. It's called Science, and 2403 02:10:54.000 --> 02:10:59.640 it was the most rigorous reconstruction of the Earth's past 2404 02:11:01.520 --> 02:11:03.159 ever produced ever. 2405 02:11:04.119 --> 02:11:06.760 And they say, now, I'm always skeptic of this stuff, 2406 02:11:06.800 --> 02:11:11.119 but this is a scientific study, an effort to understand 2407 02:11:11.319 --> 02:11:18.520 the Earth's past climates uncovered a history of temperatures over 2408 02:11:18.640 --> 02:11:21.079 four hundred and eighty five million years. 2409 02:11:22.039 --> 02:11:24.079 I swear to god, it's a real story in the 2410 02:11:24.239 --> 02:11:26.039 Washington Post. Okay. 2411 02:11:27.000 --> 02:11:33.359 What they found was this is more of the same 2412 02:11:34.319 --> 02:11:38.039 temperature cycles. Basically, I'm summing it up for you, more 2413 02:11:38.239 --> 02:11:43.079 of the same. It has happened over and over and 2414 02:11:43.560 --> 02:11:54.840 over and over again. Without regard to cow farts, eating meat, cars, 2415 02:11:56.039 --> 02:11:58.840 all of that, none of that. There were times when 2416 02:11:58.880 --> 02:12:03.079 we had way hotter shifts in our temperatures and way 2417 02:12:03.199 --> 02:12:09.399 cooler before mankind existed on Earth. So I'm wondering what 2418 02:12:09.560 --> 02:12:13.359 the climate activists they're saying about it. Has anyone heard 2419 02:12:13.399 --> 02:12:15.960 about this study? I wish I knew what the name 2420 02:12:16.199 --> 02:12:17.119 of the study was. 2421 02:12:17.800 --> 02:12:22.119 But they looked at carbon dioxide and global temperatures through 2422 02:12:22.520 --> 02:12:30.439 through a complex study of everything that I mean ground 2423 02:12:30.600 --> 02:12:35.640 and like I said, sedimentary labels, layers, and fossils. So 2424 02:12:35.760 --> 02:12:37.800 I don't know how they do it. I'm not pretending 2425 02:12:37.920 --> 02:12:38.119 to know. 2426 02:12:38.479 --> 02:12:40.119 I'll take a look at it, Tom and see if 2427 02:12:40.119 --> 02:12:40.960 I can figure it out. 2428 02:12:41.239 --> 02:12:44.359 But okay, look up at look up the Washington Post, 2429 02:12:44.840 --> 02:12:48.640 and I don't remember what it's I mean not remember. 2430 02:12:48.760 --> 02:12:51.359 Let's not saying I'll look up the article in Science magazine. 2431 02:12:51.680 --> 02:12:54.840 There were mass extinction events too, by the way, and 2432 02:12:54.960 --> 02:12:58.920 at one time, ninety percent of all species were wiped out. 2433 02:13:00.439 --> 02:13:02.720 Hey, Tom, by the way, Bo just called in. So 2434 02:13:02.880 --> 02:13:04.640 while we have Tom, you might want to go to him. 2435 02:13:05.239 --> 02:13:07.640 Oh my god, let me go to him. Okay, thank you, Bo. 2436 02:13:08.079 --> 02:13:08.640 What's going on? 2437 02:13:08.840 --> 02:13:08.920 Bo? 2438 02:13:09.359 --> 02:13:10.000 What's happening? 2439 02:13:10.560 --> 02:13:13.760 Okay? Yes, the fire department arrived. They broke down the 2440 02:13:13.840 --> 02:13:18.680 back door. The lady is still alive. Oh my god, 2441 02:13:20.159 --> 02:13:22.880 she needs severe medical attention, and oh. 2442 02:13:22.720 --> 02:13:25.720 My god, we saved her. You saved her life. They 2443 02:13:25.840 --> 02:13:26.399 saved her. 2444 02:13:26.399 --> 02:13:30.359 Life, or they call her was instrumental in staying to 2445 02:13:30.439 --> 02:13:31.600 call the fire department. 2446 02:13:31.720 --> 02:13:35.960 But yeah, they're here, And oh my god, where was she? 2447 02:13:36.439 --> 02:13:36.760 Was she in? 2448 02:13:37.119 --> 02:13:39.199 Bo? Was she in bed? Or where what was she? 2449 02:13:39.439 --> 02:13:42.239 I believe I believe she was in bed on the 2450 02:13:42.319 --> 02:13:44.920 second level. That's why she couldn't hear our pounding of 2451 02:13:45.000 --> 02:13:46.800 the doors or knocking or anything. 2452 02:13:46.960 --> 02:13:50.399 Tom and she do we know how long? Do we 2453 02:13:50.520 --> 02:13:52.840 know how long she's been incapacitated? 2454 02:13:54.199 --> 02:13:56.439 Well, I think they've been trying to get in there 2455 02:13:56.479 --> 02:13:57.760 for the last couple of weeks. 2456 02:13:59.079 --> 02:13:59.920 Oh my god. 2457 02:14:00.520 --> 02:14:03.359 You know, we could have very well this show and 2458 02:14:03.560 --> 02:14:07.319 all of the callers and you and the neighbor and 2459 02:14:07.439 --> 02:14:09.239 the emergency services. 2460 02:14:09.439 --> 02:14:10.680 I am overwhelmed. 2461 02:14:11.399 --> 02:14:14.079 I mean when I say we recover hundreds of millions 2462 02:14:14.119 --> 02:14:17.880 of dollars over the years, it pales in comparison to 2463 02:14:18.000 --> 02:14:19.960 saving an older woman's life. 2464 02:14:20.800 --> 02:14:24.079 Alife knowing whatever came over and I should could have 2465 02:14:24.119 --> 02:14:25.680 been there for another couple of weeks. 2466 02:14:26.159 --> 02:14:29.680 Hey, hey, bo Bo, thank you so much for for 2467 02:14:29.840 --> 02:14:31.680 really getting off your ass and doing it. 2468 02:14:31.800 --> 02:14:33.560 And I mean that in a complimentary way. 2469 02:14:33.640 --> 02:14:36.279 I mean you were sitting in the studio and you 2470 02:14:36.479 --> 02:14:38.439 felt compelled to go over there. 2471 02:14:41.560 --> 02:14:43.840 Tom. I told him to go over so that we'd 2472 02:14:43.920 --> 02:14:45.680 have some feedback by the end of the show. 2473 02:14:46.039 --> 02:14:49.399 But that is wonderful, Mike both did it? 2474 02:14:49.920 --> 02:14:53.319 Oh my god, Hey, bo is she dehydrated? Is she 2475 02:14:54.479 --> 02:14:55.399 what's her status? 2476 02:14:55.800 --> 02:15:00.560 She looked kind of shriveled up, kind of thinking. 2477 02:15:02.279 --> 02:15:02.680 How old? 2478 02:15:04.119 --> 02:15:05.199 How old is she's like? 2479 02:15:05.880 --> 02:15:09.680 She looked like you'd be in her mid eighties. Eighteen 2480 02:15:11.039 --> 02:15:11.720 name Mary. 2481 02:15:14.119 --> 02:15:18.159 Listen to people. Let's let's all give applause to our 2482 02:15:18.239 --> 02:15:22.159 listeners and everybody. My god, and everyone, thank you, thank you, 2483 02:15:22.279 --> 02:15:22.600 thank you. 2484 02:15:22.720 --> 02:15:22.880 Man. 2485 02:15:23.000 --> 02:15:25.039 We saved a life. We got more coming up on 2486 02:15:25.159 --> 02:15:39.760 the Troubleshooter Show. Hi, Tom Martino your Troubleshooter three oh 2487 02:15:39.840 --> 02:15:43.760 three seven one three talk three oh three seven one 2488 02:15:43.800 --> 02:15:47.000 three eight two five five. If you're just tuning in 2489 02:15:47.199 --> 02:15:51.520 or here, let me recap. A woman called and Uh. 2490 02:15:52.279 --> 02:15:55.840 She was a neighbor to an elderly woman in her 2491 02:15:55.880 --> 02:16:01.079 eighties and the police had gotten a call from friends 2492 02:16:01.119 --> 02:16:04.479 and relatives who had not heard from her in a month. 2493 02:16:06.239 --> 02:16:12.079 Aurora Police, I want a note, refused to enter the apartment. 2494 02:16:13.159 --> 02:16:17.640 The neighbor was concerned and kept calling the police. Aurora 2495 02:16:17.720 --> 02:16:22.640 Police kept saying they couldn't do it. Now, Aurora police 2496 02:16:22.680 --> 02:16:25.880 could have called the fire department, but they did not. 2497 02:16:27.600 --> 02:16:28.000 We did. 2498 02:16:29.239 --> 02:16:32.680 Deputy Bowen over there and met them. They broke open 2499 02:16:32.799 --> 02:16:36.959 the door and she was dying, but still alive and 2500 02:16:37.079 --> 02:16:41.879 now has a chance of survival and living. Boo to 2501 02:16:42.040 --> 02:16:46.760 Aurora police, you jerks, and thank God for our fire