Speaker 1: Yeah, ripped up.
Speaker 2: News need so you don't have.
Speaker 3: Come running.
Speaker 4: Just as fast as we can.
Speaker 1: Shoot's gonna help come.
Speaker 5: Man Dix is the Troubleshooter Show.
Speaker 1: Now, Tom Martino, Hi, Tom Martino here, Welcome to the show.
Speaker 1: Three h three seven one three talk three L three
Speaker 1: seven one three eight two five five. Welcome to the show.
Speaker 6: And I urge all of you to when you get
Speaker 6: a chance, always try to find us live on YouTube
Speaker 6: as well, and of course on our great radio stations
Speaker 6: and the iHeartRadio app. And I've expanded the studio, so
Speaker 6: now I'm even gonna be able to have more people
Speaker 6: when I need it. I think Mark and Seues are
Speaker 6: off today. Do we have a Katschina any deputies.
Speaker 1: In the house?
Speaker 6: His Kachina there or she uh and uh okay, Shannon
Speaker 6: and these Okay, if you guys want later, I can
Speaker 6: do a zoom. If she wants to set up the zoom,
Speaker 6: I can send her a link and we can have
Speaker 6: you guys on camera. So Bow and Doc in the
Speaker 6: house to take cases. We have Deputy Dimitri here to
Speaker 6: take cases, and of course I'll i'll once I introduce
Speaker 6: him to the studio, he can go back and forth
Speaker 6: and you guys now that I've expanded, can come here
Speaker 6: as well anytime, just let me know. And then I
Speaker 6: have doctor Joel Tridak with me. We're gonna talk to
Speaker 6: them cell therapy and we're gonna get a progress report.
Speaker 1: On my hair.
Speaker 6: Now, I have a top light here which highlights it's
Speaker 6: not a very good thing. It highlights the thinness of hair.
Speaker 6: But seriously, I did a stem cell therapy on my on.
Speaker 1: My scalp twice now. And they have a great program.
Speaker 6: You pay once and you get one and then you
Speaker 6: get redos and then that's your It's called the Seer Reason.
Speaker 6: Once you're done, then you know you wait for the magic.
Speaker 6: Now I will say, you know, everyone told me they'd
Speaker 6: noticed something. It's been very it's very very real, very slow,
Speaker 6: very deliberate. It's itching like hell now and then tells
Speaker 6: me something's going on like new hair.
Speaker 1: But who knows. Right, I think it's great.
Speaker 6: My wife says it has absolutely changed a bit.
Speaker 1: Mark said it and he's very skeptical.
Speaker 6: So in any case, we were taking pictures and you
Speaker 6: can see gradual improvement and that's really a cool, cool thing,
Speaker 6: a really a cool thing. And we'll talk more about
Speaker 6: that and anything you want to talk about. But today, God,
Speaker 6: I'm so pissed off. I don't even know where to start.
Speaker 6: I got to talk about somebody, but callers always get priority,
Speaker 6: John when if you will not believe, I think I'd
Speaker 6: be classified as a crazy person. It has to do
Speaker 6: with Federal Express until eventually I went out and followed
Speaker 6: a truck.
Speaker 1: Honest to god, Federal Express.
Speaker 6: I'm just going to say this, and I'm going to
Speaker 6: go to college then I'll explain it. Federal Express is
Speaker 6: the worst delivery service you can have, the worst except
Speaker 6: in one circumstance. You know, those flat Federal Express envelopes documents. Okay,
Speaker 6: when they go business to business where there's someone always
Speaker 6: there to accept it, they can't lie and cheat.
Speaker 1: You'll see what I mean by that.
Speaker 6: So they when they make an attempt to deliver at
Speaker 6: a business, do you know someone's going to be there,
Speaker 6: They drop it at the reception, somebody signs for it. Documents,
Speaker 6: nothing wrong with that, real estate whatever. But when it
Speaker 6: comes to ground and any kind of of a package.
Speaker 6: I have made up my mind that if a seller
Speaker 6: on Amazon or eBay or anywhere says they use Federal
Speaker 6: Express I will not use them. That's how strongly I
Speaker 6: feel about Federal Express. I have caught them lying and cheating.
Speaker 6: And what I don't understand is how stupid this particular
Speaker 6: driver is that he would lie and think.
Speaker 1: He's going to get away with it. And I'll tell
Speaker 1: you why you can't get away with it anymore.
Speaker 6: I know you are a thinking the same thing I am.
Speaker 6: You can't well, you can't say you attempted a delivery
Speaker 6: if you didn't anymore.
Speaker 1: Not today's technology. Wink wink in a hint. I'm not
Speaker 1: going to get into it right this second.
Speaker 6: John, he wants to talk about solar battery purchase. Now,
Speaker 6: wait a minute, John, didn't you call once before?
Speaker 1: Or did we? I mean, it would be very unlikely
Speaker 1: we had two people calling about solar purchases.
Speaker 6: Did you call before on this? I'm just curious about this.
Speaker 1: Did you know?
Speaker 7: I no, I did, But my friend did. My dad
Speaker 7: ordered batteries from Solar Sovereign and the same thing happened
Speaker 7: to him.
Speaker 1: Okay, now, your friend I believe Dimitri, Are you the
Speaker 1: one that did you take care of that? Let me
Speaker 1: get on the widest here. What did you did you
Speaker 1: take care of that? Dmitri. Let me go over to
Speaker 1: your mic right there.
Speaker 8: Yes, go, Yes, we took care of that last week.
Speaker 8: The consumer is uh satisfied and so well?
Speaker 1: Did they refunded? Did they send batteries? Neither.
Speaker 8: The consumer disputed the charge in his credit card, and
Speaker 8: Sovereign Solar told me that they will not dispute the dispute.
Speaker 8: They're just going to let let that go on.
Speaker 1: So, John, did you dispute it on your credit card? Yes?
Speaker 7: I did, finally after they lied to me and one
Speaker 7: return my emails and one return my calls.
Speaker 6: You know what this is? This is we I think
Speaker 6: we've discovered a sleeze bucket.
Speaker 1: Do you want me to call them again? Well, what
Speaker 1: do you want us to do? You're calling us? What
Speaker 1: do you want us to do? John?
Speaker 5: Well?
Speaker 7: I so I need the batteries before winter.
Speaker 1: You're not gonna get them, don't don't no, no, don't
Speaker 1: even see.
Speaker 6: You did the right thing disputing it. Don't even bother.
Speaker 6: They're not delivering. Don't even bother.
Speaker 1: Yeah, but the.
Speaker 7: Problem is I need to order them from some some
Speaker 7: other company. And this dispute is you know, if they
Speaker 7: would just not fight the dispute or you know, Okay,
Speaker 7: do you.
Speaker 1: Want us to do you want deputy to a deputy?
Speaker 1: What was a D? Did he? Did? We decide on
Speaker 1: Deputy Bow, Deputy doc Deputy D?
Speaker 6: Okay, Deputy D. Do you want them to call and
Speaker 6: say we have yet another one? Could you also not
Speaker 6: dispute the dispute?
Speaker 9: Do you want us?
Speaker 3: That'd be great?
Speaker 10: Yeah, that'd be great.
Speaker 1: Okay, I will do that. Hold on and we'll have D.
Speaker 6: So Kelly, give us a text to Deputy D the information. Okay,
Speaker 6: we will and what we'll do is send that to
Speaker 6: or we'll call them and try to get that done.
Speaker 1: Okay, thank you?
Speaker 6: Three oh three seven one three talks seven one three
Speaker 6: eight two five five.
Speaker 1: Kelly, who did we We had a.
Speaker 6: Bisle carpet cleaner that was under warranty that broke. I'm
Speaker 6: trying to think what we did with it, and oh
Speaker 6: you did that to Okay, so we'll we'll I'll just
Speaker 6: let me did you call on that yet?
Speaker 8: I spoke with a consumer on a Sunday yesterday and
Speaker 8: she told me what's going on.
Speaker 1: It's not under warranty. I thought it over.
Speaker 8: Five years ago. But the problem is that her local business.
Speaker 1: In other words, there's no one that can fix it.
Speaker 8: Well, it went back to Bisle in February for repairs,
Speaker 8: and neither the repair center that sent it there nor
Speaker 8: the consumer is heard back from Bissell.
Speaker 11: Uh.
Speaker 8: Yesterday I sent an email to the PR department at
Speaker 8: Bissole asking them for an appointment to give them a
Speaker 8: call to check the status of this repair, and so
Speaker 8: far I've had no response from Bissole.
Speaker 1: Okay, I'll keep following up. Okay, thank you very much.
Speaker 6: Three oh three seven one three talk seven one three
Speaker 6: eight two five five. Deputy bo what about that four
Speaker 6: thousand dollars deposit Top Tier Moving, remember that one that
Speaker 6: was from last week? And uh, Tennessee to Colorado.
Speaker 12: Yes, I talked to Catherine over the weekend and I
Speaker 12: tried to call their customer service and I'm getting ready
Speaker 12: to send an email, but I'm not getting a response.
Speaker 12: I did tell Catherine that I asked how she paid
Speaker 12: for it, and this was interesting. This tip Top Moving company,
Speaker 12: of course, would not accept a credit card or a check.
Speaker 12: They wanted her to wire the money the four thousand
Speaker 12: dollars to them. So I told Catherine.
Speaker 1: Saturday morning, that's crazy.
Speaker 12: He need to call her. The first thing she needs
Speaker 12: to do is call her bank this morning and change
Speaker 12: your account number, because it's very possible they can extract
Speaker 12: more money out of her account.
Speaker 1: Oh for sure.
Speaker 6: Whenever you do a well, whenever they have your account
Speaker 6: number and your routing number, they can steal from you.
Speaker 6: There is no two ways about it. Okay, I'm going
Speaker 6: to take this break, and then we're going to talk
Speaker 6: about your problems. We have someone with a contractor someone
Speaker 6: with an h A. We also want to talk about
Speaker 6: Federal Express people. I really mean this, sincerely, I really
Speaker 6: mean this. If you can avoid using Federal Express, you
Speaker 6: need to. What I found was maybe just a small
Speaker 6: issue with a few drivers.
Speaker 1: I don't know.
Speaker 6: The guy on the phone, jose a supervisor, promised me
Speaker 6: he would look into it.
Speaker 1: He'd called me the next day.
Speaker 6: He didn't, but he did say they were having problems
Speaker 6: with drivers lying to them and attending they made deliveries.
Speaker 6: It's it's not a small thing.
Speaker 1: I know. I uncovered something and I'll tell you more.
Speaker 6: Of that story on how I followed a truck and
Speaker 6: how I know what they're doing now. So that's Federal Express.
Speaker 6: I'm serious. You will want to hear this story. I'm
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Speaker 6: Hi Tom Martino, your trouble shooter three oh three seven
Speaker 6: one three talk seven one three eight two five five Bill,
Speaker 6: I do want you to make that quick comment on
Speaker 6: FedEx because I'm going to bring that up. I'm going
Speaker 6: to bring up the FedEx issue during this show. People,
Speaker 6: you're not going to believe, nor will you never you
Speaker 6: will ever use them again? Bill, What did you want
Speaker 6: to say about FedEx?
Speaker 13: Well, there's a lot of interesting things going on.
Speaker 11: There's a real structure basically of the corporation.
Speaker 9: There's a new president in charge.
Speaker 11: His name is Raj and.
Speaker 14: FedEx Express is essentially going away.
Speaker 9: Everything is going to the ground division.
Speaker 13: And the ground division is all contract help contractors with trucks.
Speaker 6: But the trucks, say the trucks do say Federal Express
Speaker 6: on them?
Speaker 9: Yes, they do.
Speaker 6: Yeah, the one I followed. The one I followed said
Speaker 6: Federal Express, but there was writing on the side saying
Speaker 6: services provided by And then there was another.
Speaker 15: Okay, that's the contractor.
Speaker 11: How do you know this, Bill by the package? Pardon?
Speaker 1: How do you know this?
Speaker 9: I work for FedEx?
Speaker 6: Okay, I want to ask you something. Okay, since you
Speaker 6: work for him, I need to ask you this. Okay,
Speaker 6: this is what I suspects happening, and I'm going to
Speaker 6: give you proof later on. But I suspect these guys
Speaker 6: toward the end of the day get tired and lazy,
Speaker 6: and they claim they attempted to deliver. This is home delivery,
Speaker 6: by the way, and they attempt to deliver and no
Speaker 6: one was home. This is where signatures are required, and
Speaker 6: they take them back to the warehouse. And I suspect
Speaker 6: a good number of those are lying.
Speaker 16: Well, they get paid by the package, not by the hour.
Speaker 1: Well, what I don't understand is then, okay, go ahead.
Speaker 13: The more deliveries they can show, the more money they make.
Speaker 6: That it would be the most excellent way to do it.
Speaker 6: But I'm going to tell you something. Three times they
Speaker 6: claimed they tried to deliver here at my house. Now,
Speaker 6: Joe will tell you to get to my house. Here,
Speaker 6: you go through a guard gate, and it's a gated community.
Speaker 6: He'll also tell you I have a ring doorbell, and
Speaker 6: I see his pretty face.
Speaker 1: I'm sorry every time he comes.
Speaker 6: Now, there was the guard First of all, I had
Speaker 6: no ring, no ring notification whatsoever of any delivery.
Speaker 1: So they lied to me. I don't care what they said.
Speaker 1: They lied. Second, there was no doortag left, which the
Speaker 1: supervisors said, oh yeah, they left a door tag.
Speaker 6: No doortag. Third, the gate shack said, no one came through,
Speaker 6: So why would they do that, Bill, Why what incentive
Speaker 6: would they have to say they delivered when they did.
Speaker 6: Excuse me, they attempted when they didn't.
Speaker 9: I already explained that they get paid by the peace,
Speaker 9: not by the hour.
Speaker 13: So every time that they can do a q unicote delivery,
Speaker 13: whether they do it or not, they get paid for it.
Speaker 6: Oh I so they're still getting paid by the attempt correct.
Speaker 6: Oh my god, So I may as well spill the beans.
Speaker 1: So here's what I did. Bill.
Speaker 6: So I was so sick and tired to call the
Speaker 6: supervisor and they all lie to you too. They say, oh,
Speaker 6: we'll call you back the next day. We're going to
Speaker 6: make sure you're one of the first deliveries. So no
Speaker 6: one called me back, you know. So I called again
Speaker 6: and I said, they said, oh, it's on the truck
Speaker 6: out for delivery. So I said, the hell with this.
Speaker 6: I told my daughter you stay here, I'm going to go.
Speaker 6: I got to go get some stuff. So I went out.
Speaker 6: I pull out of my gate, and what do I
Speaker 6: see across the street? I see a FedEx truck and
Speaker 6: I think, I don't know if they're efficient at all
Speaker 6: that should be the one coming to my community, now,
Speaker 6: I swear to God.
Speaker 1: So I pulled alongside the street where.
Speaker 6: I could see them, and they sat there for about
Speaker 6: an hour, sat there, sat there, okay, And I called
Speaker 6: the supervisor and I said, by any chance, is that
Speaker 6: the truck I gave him license at a number. They said, well,
Speaker 6: we don't know that, and I said okay. I said,
Speaker 6: ups and Amazon would know that. But I said, okay,
Speaker 6: that's fine. So I just waited. Then I saw the
Speaker 6: truck move and I followed it.
Speaker 1: It went into a community, pulls up to a house.
Speaker 6: The driver looks out his window and then takes off.
Speaker 1: And he did this about three or four times.
Speaker 6: Now listen, while I'm following him, I get a notification
Speaker 6: that a delivery was attempted at my house. No delivery,
Speaker 6: no people, no front gate, no ring, doorbell. Now, this
Speaker 6: is a scam, people, This is a scam. I mean,
Speaker 6: it's an out and out scam. And I took video
Speaker 6: of the guy. And first when I call them, there's
Speaker 6: there's nothing they can do about it.
Speaker 1: And you've explained it, Bill, they can't do.
Speaker 6: Anything about it because they don't have control over these
Speaker 6: private contractors all they said was, oh, we'll put in
Speaker 6: a note.
Speaker 1: We'll put in a note. Do you realize I just
Speaker 1: want to.
Speaker 6: Say this, It's impossible for me to get this package.
Speaker 1: Impossible.
Speaker 6: Impossible for me to get this baggage. I had to
Speaker 6: notify the shipper that to use another method. Now people
Speaker 6: have to be noticing this. Bill, if you work there,
Speaker 6: what do you do there?
Speaker 13: I'd rather not say, but I am on the road.
Speaker 6: Okay, if you could get me, I swear I don't
Speaker 6: know how to get in touch with the CEO or
Speaker 6: even that they would care. But their customer service is
Speaker 6: a joke. When I went on to make reviews on FedEx,
Speaker 6: I realized they have the most terrible reviews. First of all,
Speaker 6: it's hard to review people nationally, whether it be UPS,
Speaker 6: even home Depot or fed x. It's hard because they
Speaker 6: have so many locations.
Speaker 1: Google's not set up for you to just complain about
Speaker 1: a company. You have to complain about a location.
Speaker 6: The same with Yelp, and really trust Pilot comes the
Speaker 6: closest to you to let you complain about a corporation
Speaker 6: in general.
Speaker 1: But Bill, you're on the road.
Speaker 6: Do you have any supervisory capacity at all?
Speaker 14: Uh?
Speaker 1: No, okay, and let me ask you something.
Speaker 6: Is it difficult to get the email for the for
Speaker 6: the for the chairman's office or somebody. I'm serious, I
Speaker 6: mean this they are or do they not? Is it
Speaker 6: a company that doesn't care anymore?
Speaker 1: Just be honest about it.
Speaker 13: Bill, As far as what most of the employees are saying,
Speaker 13: we used to be what's called uh people profit and
Speaker 13: then you know the delivered to the customer, and now
Speaker 13: it's all profit and shareholders profits.
Speaker 6: Yeah, well, they're not going to make money long I
Speaker 6: look at they might be too big for me to
Speaker 6: destroy them, but it's not going to keep me from
Speaker 6: talk about them the rest of my life. FedEx sucks people,
Speaker 6: and I'm telling you you should avoid them at all costs. Now, Carol, Uh,
Speaker 6: real quick, just start your problem with this contractor and
Speaker 6: maybe we'll get what's going on with this contractor.
Speaker 17: Carol, Well, it's been fifteen months and he's.
Speaker 1: Got fifteen months for what fifteen months.
Speaker 17: Waiting for him to build my house?
Speaker 1: Wait a minute, did you pay anything up front?
Speaker 17: So yeah, I paid the first down payment.
Speaker 1: Now is this a custom home? Is this a custom home?
Speaker 17: No, it's just a cabin, a log cabin home.
Speaker 6: Well, okay, but is it in a subdivision where you
Speaker 6: pick one from a model or is it your land?
Speaker 17: It's my land. And I found the cabin company, Well that's.
Speaker 1: What you called.
Speaker 6: That's what you call a custom build. So you con
Speaker 6: acted for a custom build, okay, And now what I
Speaker 6: want to know is.
Speaker 1: What is the company's name, Patriot Building? And where did
Speaker 1: you find them?
Speaker 17: From a home depot?
Speaker 11: Oh?
Speaker 1: Really? Now what did home depot have to do with this?
Speaker 1: Are they the ones that sold the cabin?
Speaker 3: No?
Speaker 17: I bought the cabin independently myself.
Speaker 1: Now is the cabin on? Is the cabin on your
Speaker 1: lot the actual cabin?
Speaker 17: No, I just have the wood sitting there that my
Speaker 17: contractor wouldn't even go and cover for fifteen months here, babe.
Speaker 6: But the cabin itself. Is it supposed to be delivered
Speaker 6: at some time in the future.
Speaker 1: I mean, you got two separate contracts you hold on.
Speaker 6: I got to parse through this to see what's going on.
Speaker 6: I'm Tom Martine. So she contracted with someone to build something,
Speaker 6: but she contracted the package with someone else.
Speaker 1: We'll talk about.
Speaker 6: That and more coming up on The Troubleshooter Show three
Speaker 6: oh three seven one three talk seven one three eight
Speaker 6: two five five. Probid Energy dot com is also a
Speaker 6: solar company. We strongly recommend Probidenergy dot com. Go with
Speaker 6: a sure thing Denver's best roofer Excel Roofing dot com.
Speaker 1: You don't pay a cent until you're content.
Speaker 6: Time for an insurance checkup free no obligation comparison call
Speaker 6: Compass Insurance paying too much your coverage at dozens of
Speaker 6: insurance companies find out now three O three seven seven
Speaker 6: one help. You'll think you're his only customer when you
Speaker 6: choose Frank durand the real estate man dot com to
Speaker 6: list your home with Remax Alliance three oh three nine
Speaker 6: two zero sixteen twenty two. Hi Tom Martino, your troubleshooter.
Speaker 6: So Caroen, I want to ask a couple things basic
Speaker 6: and then I let you continue here.
Speaker 1: So where did you buy the cabin itself?
Speaker 17: I bought it from a liquidation company called IgM Construction
Speaker 17: Liquidators IgM.
Speaker 6: Okay, so they sold you a package kind of right?
Speaker 11: Yes?
Speaker 6: Okay, Then if they sold you a package, why did
Speaker 6: you need other lumber from the builder or or or not? Yeah,
Speaker 6: you said he didn't cover some some wood or lumber.
Speaker 1: What were you talking about?
Speaker 5: He didn't.
Speaker 3: He didn't.
Speaker 17: He didn't cover the wood up that's sitting on my land.
Speaker 6: Right, and the wood that's sitting on your land is
Speaker 6: that from IgM?
Speaker 5: Yes?
Speaker 6: Okay, so i GM delivered to your land and Patriot
Speaker 6: Building was supposed to cover it up and take care
Speaker 6: of it while they're constructing the cabin. Yes, okay, okay,
Speaker 6: Now what happened. You got this, You bought the cabin.
Speaker 6: You don't have a problem with IgM at all, right.
Speaker 17: I do a little bit because the contractor says that
Speaker 17: my plans aren't good enough for it to build it,
Speaker 17: so that I need to get a architect and an engineer.
Speaker 17: But it's not in the contract. It's not in the
Speaker 17: contract at all that I have to get the architect
Speaker 17: and the engineer.
Speaker 1: Okay, I talked to it. That's always.
Speaker 6: Here's the problem, Carol, here's the problem. You're and I
Speaker 6: don't mean ignorant. You know you're ignorant of how custom
Speaker 6: builds go. Okay, you're A better word would be you're
Speaker 6: unaware of how custom builds go.
Speaker 1: So let me explain this.
Speaker 6: It's it's It goes without saying that if you bought
Speaker 6: a building package from someone for a building.
Speaker 1: And you contracted a contractor to put it up.
Speaker 6: You're missing a whole bunch of stuff in between, and
Speaker 6: no one has to tell you that. You see, you
Speaker 6: became the general contractor by putting together these elements, and
Speaker 6: you therefore took the responsibility to know what you need.
Speaker 6: For example, all of the surveys, the lot lines, the engineering,
Speaker 6: the snow loads.
Speaker 1: That's all your responsibility.
Speaker 6: And then unless you can, unless you hired people for
Speaker 6: a turnkey project.
Speaker 1: You need this stuff. So you.
Speaker 6: And the package builders normally don't provide for a full
Speaker 6: set of plans unless it was in your contract. So
Speaker 6: here's what I need to ask, and Carol, trust me.
Speaker 6: I have built custom homes exactly like you're talking about,
Speaker 6: several of them where I've contracted building packages, I've gotten
Speaker 6: a contractor or two or three, and I've gotten an
Speaker 6: architect to adapt the plans.
Speaker 1: Not all plans can be.
Speaker 6: Used from a package supplier unless that's what they say.
Speaker 1: So here's what I need to know with.
Speaker 6: Your contract with the cabin builder or the cabin supplier.
Speaker 6: Did the contract include did the contract include all architectural
Speaker 6: services and a full set of plans.
Speaker 17: Just as plans and specifications.
Speaker 1: But what does the contract say about the plans and specifications?
Speaker 6: Do they have engineering stamps? Do they say you need those?
Speaker 6: In other words, you say you have a problem with them.
Speaker 6: Did they say in your contract when you bought the
Speaker 6: cabin that those plans would be sufficient to build?
Speaker 17: The man assured me that they were.
Speaker 1: Where did you talk to a man at IgM? Uh?
Speaker 17: Do you want the phone number?
Speaker 18: No?
Speaker 1: I want to know where. Did they have an office?
Speaker 17: No, they don't have an office. They're liquidators.
Speaker 1: How'd you find them?
Speaker 19: True a ad?
Speaker 1: So I know what happened. You saw this ad for
Speaker 1: a log cabin.
Speaker 6: You thought, man, this looks good, and then you called
Speaker 6: him and they said, yeah, yeah we can.
Speaker 1: We can provide you with that.
Speaker 6: And know all you have to do is hire a
Speaker 6: company and they'll put it up for you.
Speaker 1: Yeah, yeah yeah. And then the contractor what did he
Speaker 1: say about it?
Speaker 17: Well, he was mad in the first place. He called
Speaker 17: me on real lady?
Speaker 1: Why was he Why was he upset?
Speaker 17: I had the wood delivered and he wasn't with me?
Speaker 1: What does that mean?
Speaker 11: It was delivered?
Speaker 1: Well, what does that mean he wasn't with you? Why
Speaker 1: would he have to be?
Speaker 17: He was supposed he was supposed to be there when
Speaker 17: the wood was delivered, and I went ahead and this
Speaker 17: realisture that was working.
Speaker 1: Let me explain something.
Speaker 6: Let me the IgM has the worst ratings. They're questionable,
Speaker 6: and people are saying there are so many complaints about
Speaker 6: them giving incomplete kits and incomplete information and incomplete plans.
Speaker 1: So you're right, they're not great. But I fear.
Speaker 6: I fear you walked into it, and I fear you
Speaker 6: don't have the contract you think you do and you're
Speaker 6: going to have to make the best of it. In
Speaker 6: other words, if you got the equipment at your house,
Speaker 6: this builder will this builder. Did you pay him upfront?
Speaker 6: Or did you pay for the cabin?
Speaker 1: Who did you pay for the cabin?
Speaker 19: I paid for the cabin when als delivered?
Speaker 1: Isn't paid in full?
Speaker 19: Yes?
Speaker 6: Okay, okay? Now did you pay the build or anything.
Speaker 17: That you mean the contractor?
Speaker 1: Yeah, that's what I meant. The contractor did.
Speaker 17: Sixty two thousand dollars and he said he build it in.
Speaker 1: Three weeks, Now get your money back.
Speaker 17: He won't give it back to me.
Speaker 1: Why uh?
Speaker 17: He says, there's a clause in the contract that if
Speaker 17: I don't build with him, I don't get the money back.
Speaker 1: Then will he build it? I don't know.
Speaker 17: I've just been halsmly living for fifteen months.
Speaker 1: This tell terrible.
Speaker 6: Now you're but the entire cabin, the kit that you bought,
Speaker 6: or the package is on your lot, the entire.
Speaker 1: Package, Yes, sitting there rotting you the entire package. Is
Speaker 1: that true?
Speaker 17: I don't know if it's everything, because I know that
Speaker 17: I have to get the roofine in the windows and certain.
Speaker 6: Thing, but those are things that you had planned to
Speaker 6: get anyway, right, Yes, how much did.
Speaker 1: You pay for this package?
Speaker 19: Twenty?
Speaker 17: I believe it was twenty eight thousand.
Speaker 1: Okay, you didn't pay a lot. That's good. In other
Speaker 1: words for now the guy you pay, but you paid
Speaker 1: the builder. You paid the builder.
Speaker 17: Sixty the contract or sixty two thousand.
Speaker 1: Sixty two. Okay, hey, bo, are you listening to this?
Speaker 18: Yes?
Speaker 1: I would.
Speaker 18: I would like to call this builder contract.
Speaker 6: According to the Contractor's Trust Act, he can't do what
Speaker 6: he's doing.
Speaker 12: Yeah, and I'd like to see if she could email
Speaker 12: us her paperwork with the contrac factor about this clause
Speaker 12: where he says he won't will not refund the money
Speaker 12: if she doesn't use him.
Speaker 6: Well, well, do you get a copy of the contract
Speaker 6: and go to work on this this This woman is
Speaker 6: getting ripped off.
Speaker 1: And and Patriot? Where did you find Patriot Building?
Speaker 19: From home depot?
Speaker 17: They have a website when you go into their office.
Speaker 1: In the well listen.
Speaker 6: I don't know how he can say if he didn't
Speaker 6: do any work whatsoever, why he's keeping that money? And
Speaker 6: if he spent that money, he violated the contractors trust.
Speaker 19: That I think he did.
Speaker 6: Who are you dealing with? What's the guy's name? I
Speaker 6: want to know the guy's name. What's what is it?
Speaker 17: Justin Garcia?
Speaker 6: Justin Garcia? Okay, well justin Garcia. Guess what you can't.
Speaker 6: I'll bet you he spent the money. And if he
Speaker 6: didn't put that money in trust, bow, this is a crime. Okay,
Speaker 6: you got to get right on this. This guy is
Speaker 6: a piece of garbage. If he spent that money, I'm
Speaker 6: Tom Martino. We have more coming up. Go with a
Speaker 6: sure thing Denver's Best roofer Excel roofing dot com. You
Speaker 6: don't pay a cent until you're content. Time for an
Speaker 6: insurance check up free, no obligation. In comparison, call Compass
Speaker 6: insurance paying too much your coverage at dozens of insurance companies.
Speaker 6: Find out now three O three seven seven to one help.
Speaker 6: You'll think you're his only customer when you choose Frank
Speaker 6: durand the real estate man dot Com to list your
Speaker 6: home with Remax Alliance three oh three nine two zero
Speaker 6: sixteen twenty two.
Speaker 1: I'm Tom Artino here, let's talk.
Speaker 6: I want to go to Sherman real quick and people,
Speaker 6: the ones who have texted me about stem cells, we
Speaker 6: will answer those. Just please stay tuned and we will
Speaker 6: be answering those on the air. Sherman, Go ahead, what's
Speaker 6: going on, Sherman. Sherman, Sherman, you're right, Hey, what what's
Speaker 6: going on?
Speaker 1: Sherman?
Speaker 11: Yes, So I'm having a situation with the HOA trying
Speaker 11: to overcharge the community homeowners.
Speaker 6: Tell me what you're talking about, busy, tell me what
Speaker 6: you're talking about. Tell me the problem.
Speaker 11: Yes, yes, it's for the hill damaged the big hill
Speaker 11: storm that was in May. Yeah, this year. So you
Speaker 11: want to charge the homeowners three? They said thirty five.
Speaker 11: They said thirty five to four thousand for our groups
Speaker 11: to be completed. And they said it's two percent of
Speaker 11: the actual I guess HOA agreement.
Speaker 6: Well, okay, Sherman, just, I'm going to give you some
Speaker 6: bad news.
Speaker 1: I will look.
Speaker 6: Into this, but I'm I'm gonna give you some bad news.
Speaker 6: This is happening to condo and townhome owners all over.
Speaker 6: What's happening is when they when the roof's destroyed, their
Speaker 6: coverage on the insurance covers only.
Speaker 1: Part of it, and the deductibles are.
Speaker 6: Giant, and if there's not enough money in the coffers,
Speaker 6: then each homeowner has to pay their share. Now, sometimes
Speaker 6: your own insurance can.
Speaker 1: Help cover that.
Speaker 6: Please hold on, Sherman, please, and we will take this
Speaker 6: problem and see if they're doing it the right way
Speaker 6: or not. This is terrible information, I know, but I
Speaker 6: think it's important for you to know more.
Speaker 1: Coming up on the Troubleshooter Show three zero three, seven
Speaker 1: to one to three talk.
Speaker 6: Go with a sure Thing Denver's Best Roofer Excel Roofing
Speaker 6: dot com. You don't pay a cent until you're content.
Speaker 6: Time for an insurance check up free, no obligation. In comparison,
Speaker 6: call company insurance paying too much your coverage at dozens
Speaker 6: of insurance companies find out now three oh three seven
Speaker 6: seven to one help You'll think you're his only customer
Speaker 6: when you choose Frank durand the real estate man dot
Speaker 6: Com to list your home with Remax Alliance three all
Speaker 6: three nine two zero sixteen twenty two.
Speaker 1: Time ripped. You need that so you don't have come running.
Speaker 4: Just as fast as we can show Shooter's gonna help
Speaker 4: come Man Dix is the Troubleshooter Show.
Speaker 1: No Tom Martino, Hi, Tom Martino here, Welcome to the show.
Speaker 1: Three oh three seven one three talk seven one three
Speaker 1: eight two five five. Welcome one and all.
Speaker 6: We are here solving problems, answering questions, taking complaints, making
Speaker 6: your life a little easier. We left off with Sherman
Speaker 6: woob an hoa problem that I hear about.
Speaker 1: All the time.
Speaker 6: Sometimes consumers or residents have something they can do about it,
Speaker 6: Sometimes they can't.
Speaker 1: I do know this.
Speaker 6: It's a big shock having a condo or a town home,
Speaker 6: a big shock when it comes to insurance claims because
Speaker 6: they're not.
Speaker 1: Ready for it.
Speaker 6: And speaking of that, please check your insurance to make
Speaker 6: sure you have what's called loss assessment coverage.
Speaker 1: This is for condos, townhomes or hoa communities.
Speaker 6: What that means is it covers you if there are
Speaker 6: assessments made now not assessments for like parking lots and
Speaker 6: new windows or repainting, none of that.
Speaker 1: That's normal maintenance. But if you have an insurance loss that.
Speaker 6: A deductible does not cover, and they pass it on
Speaker 6: to the homeowners, it does cover up to a certain
Speaker 6: amount of that. You can buy losses estment coverage for
Speaker 6: five ten, I think, fifteen, twenty, twenty.
Speaker 1: Five or whatever. Compass insurance group is always the one.
Speaker 6: To check to make sure you have the right insurance.
Speaker 6: And that's a free check, no obligation. I promise you
Speaker 6: they will give you honest to god information if you
Speaker 6: have a great deal or not, or if you need
Speaker 6: better coverage or what you can get.
Speaker 1: That's three oh three nine nine six nine thousand.
Speaker 6: Now, So Sherman, I just want to explain the industry
Speaker 6: and then you tell me or the genre, the category
Speaker 6: of complaints we're getting, see if yours falls into this.
Speaker 6: But many homeowners in condo development communities, condo to communities
Speaker 6: or town homes, they're getting bills after a storm because
Speaker 6: the HIOA doesn't have enough to cover the deductible, or
Speaker 6: in some cases the HIA does not have coverage for
Speaker 6: roofs because more and more insurance companies are refusing to
Speaker 6: cover roofs on buildings. So they go to the homeowners
Speaker 6: and say, okay, we have a two hundred thousand dollars bill.
Speaker 6: There's two hundred homeowners. Each of you pay a thousand dollars.
Speaker 6: That's a simplified example. Is that what's happening in your case, Sherman,
Speaker 6: what's happening in your case?
Speaker 11: Yeah? That that is in that case. It was somewhere
Speaker 11: the longs the line of two million dollars.
Speaker 1: And now now hold on the two million dollars.
Speaker 6: First of all, are they collecting for the deductible or
Speaker 6: are they collecting for the whole roof?
Speaker 11: They say they are collecting for the repairs of the roof.
Speaker 6: Repairs, not replacement, No, not replacement. Is this after a
Speaker 6: storm or is this normal maintenance?
Speaker 11: No, this is after the hailstorms from May.
Speaker 1: And is the insurance paying any part of that?
Speaker 11: We have not heard nothing about the insurance. Now, okay,
Speaker 11: this is a deal that the homeowners have to pay.
Speaker 6: No, I understand. I understand that, Sherman. But are they
Speaker 6: paying for the whole roof or are they paying for
Speaker 6: the deductible? No matter what you're responsible for it. So
Speaker 6: why do you feel as part of the HOA that
Speaker 6: you would not be or you're saying that they're not,
Speaker 6: that they're overcharging.
Speaker 11: Tell me what you mean by that, Well, what I
Speaker 11: mean by that is because if we're paying the HOA
Speaker 11: that they are when we pay insurance for town homes
Speaker 11: and condos, they are supposed to cover everything outside of
Speaker 11: the walls, not the homeowner.
Speaker 6: Okay, that's not true, Sherman. They're supposed to here. No, no,
Speaker 6: it is true.
Speaker 1: Let me explain this.
Speaker 6: The HOA is responsible for everything outside of the walls.
Speaker 6: You are absolutely correct, Okay, So let's let's let's examine that.
Speaker 6: So now, in order to cover everything outside of the walls,
Speaker 6: let's say the condo development needed a paint job and
Speaker 6: it was going to cost a million dollars. Okay, they
Speaker 6: had to repaint the whole building, and I'm just using
Speaker 6: this as an example.
Speaker 1: The HOA would be responsible for that. Is that correct?
Speaker 3: Correct?
Speaker 1: Okay?
Speaker 6: Now, let's say the HOA only has two hundred thousand
Speaker 6: dollars in surplus in their bank account and it's going
Speaker 6: to cost a million dollars to paint.
Speaker 1: Where did they get the other eight hundred thousand.
Speaker 11: That is beyond me.
Speaker 6: Well, I'm going to tell you something, Sherman, because you
Speaker 6: don't really know how it works with condos.
Speaker 1: You're part of the HOA.
Speaker 6: When you say the HOA is responsible, that means you
Speaker 6: and all of your neighbors are responsible. And if you
Speaker 6: don't pay enough in every month to have enough surplus,
Speaker 6: you either have to raise HOA fees or do an assessment.
Speaker 6: Because it's not magic. You see, your HOA is not
Speaker 6: something separate from you. It's not insurance, it's you. Now,
Speaker 6: let's say the HOA is responsible for the roof, and
Speaker 6: as you say they are, if they don't have enough insurance,
Speaker 6: who do.
Speaker 1: You think should pay it?
Speaker 6: Like when I talked about the painting, and when I
Speaker 6: talked about the roof, who is the HOA?
Speaker 1: If the HOA runs out of money, where do they
Speaker 1: go to get more money? The HOA? Where do they go?
Speaker 1: You're the HOA? Where do they go to get more money?
Speaker 1: To the members of the HOA?
Speaker 11: Right?
Speaker 1: In other words, I don't think you. I think you're
Speaker 1: looking at.
Speaker 6: The hoas some kind of separate company that makes money
Speaker 6: off of the homeowners. I think you're mistaking them for
Speaker 6: a management company. All a management company does is collect us,
Speaker 6: pay bills and manage the property. But the actual money
Speaker 6: to pay those bills is not the responsibility of the
Speaker 6: management company. It's the responsibility of the homeowners. So yeah,
Speaker 6: I'm okay, go ahead, Sorry not go ahead? No, no, no,
Speaker 6: tell me your thoughts on this after talking about this,
Speaker 6: what do you think.
Speaker 1: About what I said?
Speaker 11: Well, so my thoughts on this was that if they're
Speaker 11: only doing patchwork, who's the deciding factor on the assessment
Speaker 11: that they got?
Speaker 1: You know, okay, you mean on the estimate. Okay, you're
Speaker 1: totally right, Sherman. See, you're you should be on the
Speaker 1: board because you're asking all the right questions. In other words,
Speaker 1: now Sherman is saying, okay, if it's our responsibility to
Speaker 1: each pay two or three grand, how do we know
Speaker 1: they got the best bid? Or how do we know
Speaker 1: somebody's not?
Speaker 6: Taking the world famous phrase kickback, everyone wonders that about
Speaker 6: their HOA. So that's what you're thinking, now, how do
Speaker 6: you know they got the best bids? Well, as a
Speaker 6: member of the HOA board, the members of the community
Speaker 6: have given them authority to do that. But as an owner,
Speaker 6: you and anyone else can question it. So have you
Speaker 6: guys gone to a meeting and said, hey, what other
Speaker 6: bids did we get? Is this the best bid?
Speaker 1: And is anyone making money off of this? I mean,
Speaker 1: have you done that yet? Because you're asking the right question, Sherman.
Speaker 11: I just got this email late Friday.
Speaker 1: So and what did they say? What did the email say?
Speaker 11: The email is stated, like I was telling you earlier
Speaker 11: about that we would be responsible for two percent of
Speaker 11: the cost of the repairs. And okay, patchwords done, and
Speaker 11: we had to pay that by the end of October.
Speaker 6: Okay, two percent. Let me explain what that means. You
Speaker 6: guys have what's called a two percent deductible. A lot
Speaker 6: of insurance companies are doing that.
Speaker 1: So do you know what that means?
Speaker 6: A two percent deductible? I mean, I don't mean to
Speaker 6: insult your intelligence, of course you do.
Speaker 11: No, No, I don't.
Speaker 6: Oh, okay, okay, okay. So let's say the repairs are
Speaker 6: going to cost like this was your house. Let's say,
Speaker 6: and let's say the repairs because a lot of homeowners
Speaker 6: have this. Now, let's say the whole roof is going
Speaker 6: to cost sixty grand, right, So you so you multiply
Speaker 6: that by two percent, and your deductible would be twelve
Speaker 6: hundred dollars. Okay, it's it's two percent of the loss,
Speaker 6: or even worse, sometimes it's two percent of the dwelling.
Speaker 1: Let me explain how that works.
Speaker 6: Instead of two percent of the loss, Let's say you
Speaker 6: have a two percent of value. That means if your
Speaker 6: house is a million dollar house, you see, and you
Speaker 6: have a loss of any kind, this is where the
Speaker 6: problem comes in. Then you have a bigger deductible. Your
Speaker 6: deductible is twenty grand. So I don't know the insurance
Speaker 6: policy you guys have. It's either two percent of value
Speaker 6: or two percent of the claim.
Speaker 1: Do you know what? And you're allowed to see this, sherman.
Speaker 6: You can call them and say, I would like to
Speaker 6: know the two percent figure. Is it two percent of
Speaker 6: value or two percent of the claim? Hmm okay, And
Speaker 6: then then you can ask for proof. Can I see
Speaker 6: the insurance policy? And that policy probably lays it out.
Speaker 6: In fact, you can get a copy of the policy
Speaker 6: and we'll look at it for you. But then your
Speaker 6: next question is is that the best bid?
Speaker 1: Well?
Speaker 6: You could easily and a few homeowners ask another roofer
Speaker 6: to give an estimate. You're all part of the community. Okay,
Speaker 6: how much is your assessment, Sherman.
Speaker 11: The assessment, I don't have it up.
Speaker 1: Roughly was it three grand?
Speaker 11: Did you say, yeah, yeah, three? I want to say
Speaker 11: thirty five to four thousand?
Speaker 1: He said, holy crap, holy So how many units are there?
Speaker 11: Ooh, that's a great, just roughly question. I would say
Speaker 11: maybe fifty.
Speaker 1: So you did the math, and the math is a
Speaker 1: two hundred thousand dollars deductible that's what they said.
Speaker 11: I remember that it said thirty five to four thousand.
Speaker 11: It wasn't an exact number.
Speaker 6: Thirty yeah, but that's going to be approximately two hundred
Speaker 6: thousand dollars they're raising. And if they're raising two hundred
Speaker 6: thousand dollars that's going that's a percentage of probably a
Speaker 6: percentage of the value.
Speaker 1: It's something.
Speaker 6: All I'm saying is this, I believe from what you're
Speaker 6: telling me, it doesn't sound like a ripoff. Okay, it
Speaker 6: doesn't sound like one. But we'd be happy to help you.
Speaker 6: If you get a copy of that stuff, we'll look
Speaker 6: at it for you.
Speaker 1: Okay, So just call us back.
Speaker 6: I got a record of this right now, and you
Speaker 6: get a copy, you send it to us and we'll
Speaker 6: look at it. I'm Tom Martino. Three three seven you
Speaker 6: talk seven one three eight two five five eight eight eight.
Speaker 6: Heating dot com will take care of your furnace before
Speaker 6: you have trouble, or if you want a new one,
Speaker 6: maybe an electric or a hybrid because you have a
Speaker 6: solar system. They specialize in those high efficiency hybrids as well.
Speaker 1: Eight eight eight.
Speaker 6: Heating dot Com great people to know and the number
Speaker 6: is three oh three seven seven zero two seven seven six.
Speaker 6: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 6: dot com. You don't pay a cent until you're content.
Speaker 6: Time for an insurance checkup, free no obligation comparison call
Speaker 6: Compass Insurance paying too much your coverage at dozens of
Speaker 6: insurance companies find out now three oh three seven seven
Speaker 6: to one help. You'll think you're his only customer when
Speaker 6: you choose Frank Durand the real estate Man dot com
Speaker 6: to list your home with Remax Alliance three oh three
Speaker 6: nine two zero sixteen twenty two. Hi Tom Martino here
Speaker 6: three oh three seven one three talk seven one three
Speaker 6: A two five five Deputy BO Did you talk to
Speaker 6: those people?
Speaker 20: Uh?
Speaker 6: That woman about the builder, and did you ask the
Speaker 6: did you ever call the builder yet?
Speaker 1: I'm just curious he's.
Speaker 18: Out making a phone call telling good.
Speaker 6: Thank you doc, Thank you doc. Let's go to the
Speaker 6: phones and uh Antonio's next, and listen, man, these problems
Speaker 6: that come up with condos and townhomes are only going
Speaker 6: to get worse, just so you know. And then Deputy
Speaker 6: d has a follow up on that other one. We're
Speaker 6: going to talk about on that other.
Speaker 1: Just real quick, as long as you're here, let's just's
Speaker 1: just say real quick, So you did call uh the
Speaker 1: solar Solar.
Speaker 6: They've been selling batteries, taking payment and not making delivery. Okay,
Speaker 6: we've had two problems, and that tells me there's a
Speaker 6: lot more out there because we don't hear from everyone.
Speaker 6: So the guy contested his charge on the credit card.
Speaker 6: He wants to know if we can keep them off
Speaker 6: his back. You already did it one. What about this time?
Speaker 1: Same thing?
Speaker 8: I spoke with with my contact over its solar sovereign
Speaker 8: and he said that they will not fight the charge
Speaker 8: back of the seventeen thousand dollars that the consumer disputed
Speaker 8: on his credit card.
Speaker 6: Is there any reason why this is happening. Did you
Speaker 6: ask them what's going on with the company?
Speaker 1: I didn't.
Speaker 8: I remain focused on solving the problem.
Speaker 6: So basically, I just like to know why the hell
Speaker 6: they're they're being such deadbeats to be honest with you, anyway, Okay,
Speaker 6: thank you. Three three seven to one three talks seven
Speaker 6: one three eight two five five. Come on, man, I
Speaker 6: don't know what the hell is going on here with
Speaker 6: my camera, but there I am, I think anyway, three
Speaker 6: oll three seven one three eight two five five. Okay,
Speaker 6: back to the phones, Antonio, let's talk about your issue
Speaker 6: with social Security.
Speaker 1: What's going on.
Speaker 3: Yes, we just found out this morning that.
Speaker 10: My wife's Social Security was canceled because it was reported
Speaker 10: she had passed. But she is alive.
Speaker 1: How do you know? I'm just kidding. Okay, keep going,
Speaker 1: keep going, I'm just kidding. True, stupid, true.
Speaker 5: He's the one that told us, okay, there.
Speaker 18: Are no dishes in them.
Speaker 1: That's how you know, Because that's right, that's right.
Speaker 6: That jokes as old as the Hills doc said, you
Speaker 6: can tell your wife's alive because there's no dishes piling
Speaker 6: up in the sink.
Speaker 1: It's disgusting. But anyway, so so.
Speaker 6: Really Antonio to be serious here, How was it reported?
Speaker 6: Whether did they get the name wrong or did you
Speaker 6: call social Security or what?
Speaker 3: We don't know.
Speaker 10: We're going to go to social Security as soon as
Speaker 10: my wife gets ready here.
Speaker 1: Okay, did you wait? You have an appointment, right, you
Speaker 1: have to have an appointment.
Speaker 10: Well over here in Greeley, we can walk in.
Speaker 1: Okay, of course you can.
Speaker 6: So listen if you're going to walk in, take your
Speaker 6: card and all that, and seriously, it'll be handled and
Speaker 6: then they will retroactively issue you the check. So really
Speaker 6: it's gonna they're really good at that. Every once in
Speaker 6: a while, a number gets crossed up or a name
Speaker 6: gets crossed up, and they do this. It's happened before.
Speaker 6: Did you have any additional questions or concerns?
Speaker 3: Well, we were kind of wondering because we thought maybe
Speaker 3: there was a friend that was staying here and they
Speaker 3: we believe that they act into my wife's social Security
Speaker 3: number and everything else because a couple of years ago.
Speaker 1: Yeah, but what difference with that? Oh, so you're thinking
Speaker 1: they're the ones that died.
Speaker 10: No, they're the ones that maybe tried to use my
Speaker 10: wife's health care.
Speaker 6: But what would that have to do What would that
Speaker 6: have to do with your wife being reported deceased.
Speaker 3: I don't know.
Speaker 10: It wouldn't unless they're just trying to get back at us.
Speaker 1: Okay, that could be, of course. Here's what I think.
Speaker 6: I think it was a stupid mistake and you're going
Speaker 6: to take care of it today. But I'm writing it
Speaker 6: down and Antonio, if you call back at three to
Speaker 6: zero three, Martino, just write that down that Martino is
Speaker 6: six two seven eighty four six six after your thing.
Speaker 6: If you need more help, we will call you back.
Speaker 6: You will not have to stay on hold. So I
Speaker 6: really think they're going to take care of it. This
Speaker 6: happens quite a bit.
Speaker 18: Hey Tom, Yes, sir. Do you think they need a
Speaker 18: passport or birth certificate just to the understone?
Speaker 11: Oh?
Speaker 6: Good idea, good idea. You have to bring all kinds
Speaker 6: of ID with you, Antonio.
Speaker 1: Is he still up? Antonio?
Speaker 6: Antonio, bring more than just a license, a birth certificate
Speaker 6: if she has it, or a passport, yes, or both.
Speaker 6: I mean as much as you can bring, okay it.
Speaker 6: Just bring a birth certificate, license, any other kind of documentation,
Speaker 6: even a bill, credit card, anything that shows she's actively alive.
Speaker 1: And that's this is her and and thank you and
Speaker 1: let us know what goes on.
Speaker 6: Three oh three seven one three eight two five five, Hank,
Speaker 6: what's going on?
Speaker 18: Hank?
Speaker 21: For our your service over the forty years. I want
Speaker 21: to know if you're going to write a book?
Speaker 1: You know everyone says that, but I don't.
Speaker 6: And I want to say this very quickly. I, honest
Speaker 6: to God, do not believe it would be interesting. And
Speaker 6: for one reason I have and I've said this before,
Speaker 6: I handle thousands of small problems, and each of those
Speaker 6: problems are common to small groups of people. It's not
Speaker 6: one topic ubiquitous to all. So I think I might
Speaker 6: do something like this, the top ten problems or the
Speaker 6: top ten pitfalls for each category. I've been thinking about that,
Speaker 6: and I wanted to write a business book about what
Speaker 6: turns off consumers and how to turn.
Speaker 1: Them on again.
Speaker 6: So anyway, but Hank, what's going on with the intellectual property?
Speaker 11: Sir?
Speaker 21: I couldn't remember the name of that guy you used
Speaker 21: to have for Uh.
Speaker 6: He's still around, he's still working, Mark Trennor. He's an
Speaker 6: attorney at law.
Speaker 21: Do you have his number?
Speaker 3: Uh?
Speaker 1: Yes, I do.
Speaker 6: Actually hold on, let me now, you're challenging me to
Speaker 6: get this quickly. But Mark Trennor, he doesn't live in Colorado,
Speaker 6: but he's licensed here and he still does in its
Speaker 6: federal law, so.
Speaker 1: He can handle it.
Speaker 6: Let me give you his number here. It is, uh,
Speaker 6: it's seven to zero two two one three seven zero eight.
Speaker 21: Thank you so much.
Speaker 1: Now his his emails easy to remember, Mark at and
Speaker 1: it's Mark with a K, mark at trenor law dot com.
Speaker 1: Why what did you uh? What did you invent? Sir?
Speaker 21: I have I have an idea for a book? Uh,
Speaker 21: and I you know, trade marching?
Speaker 6: Then well you've done and I normally you don't trademark
Speaker 6: a book. You copyright it, okay, but copyright is done.
Speaker 1: When you create it. You don't really need it. Well,
Speaker 1: you can ask them questions, but really you don't. Really.
Speaker 1: The only thing you need to.
Speaker 6: Enforce a copyright is the copy written. And by the way,
Speaker 6: it is copyright our igh t. But when I say
Speaker 6: copy written, I'm talking about the thing you wrote.
Speaker 1: So when you write.
Speaker 6: Something, the copy it becomes copyrighted automatically, and you can
Speaker 6: you can verify the creation date by registering it. That's
Speaker 6: what gets you the protection. Once it's registered, you're entitled
Speaker 6: to damages for someone who steals any part of it,
Speaker 6: And it's cheap and easy to register it with the
Speaker 6: Copyright Office. It's and you can probably google it and
Speaker 6: do it yourself. I'm not what's saying you shouldn't call
Speaker 6: the attorney.
Speaker 1: You can call him. He'll give you all kinds of information.
Speaker 21: We got more reasonable guy when used to come on
Speaker 21: your show.
Speaker 6: Oh he's totally great, you'll love him. Three all three
Speaker 6: seven one three eight two five five. Go with a
Speaker 6: sure thing Denver's Best roofer Excel Roofing dot com. You
Speaker 6: don't pay a cent until you're content. Time for an
Speaker 6: insurance check up free no obligation comparison call Compass Insurance
Speaker 6: paying too much your coverage at dozens of insurance companies
Speaker 6: find out now three all three seven seven to one help.
Speaker 6: You'll think you're his only customer when you choose Frank
Speaker 6: durand the real estate Man dot com to list your
Speaker 6: home with Remax Alliance three all three nine two zero
Speaker 6: sixteen twenty two. Hi Tom Martino, your troubleshooter three O
Speaker 6: three seven one three talk seven one three A two
Speaker 6: five five.
Speaker 1: So let's see on this question.
Speaker 6: Basically, Okay, I gotta take Diane she's been waiting a while, Diane.
Speaker 6: I'm so sorry, was it, Diane, Diane, what's going on?
Speaker 21: Well?
Speaker 19: On Saturday I had a knock on my door and
Speaker 19: it was a police officer and he had had someone
Speaker 19: from out of state phone in a welfare check for
Speaker 19: the common wall unit next to my house.
Speaker 1: Somebody called in a welfare check on you, Diane.
Speaker 19: No, no, no, no, no, no, on my neighbor. But
Speaker 19: the police came to my door because they wanted to
Speaker 19: talk to me because nobody was answering. And I said,
Speaker 19: she's very frail, she's going downhill, she can barely walk.
Speaker 19: So we went over and we knocked and knocked, and
Speaker 19: we went into the back and knocked and knocked, and
Speaker 19: the police said that they couldn't go in. It would
Speaker 19: have to go to social services. So here we are
Speaker 19: as of last night. No one there's been no indication
Speaker 19: that anyone's checked on her. So I called the non
Speaker 19: emergency of all.
Speaker 1: I don't want to get gross.
Speaker 6: I don't want to get gross here, but I do
Speaker 6: want to ask something seriously, Are there any are there
Speaker 6: any odors or anything?
Speaker 1: Crazy? No?
Speaker 19: No, we we we but the but the door is
Speaker 19: pretty solid, you know, we didn't smell anything. We went
Speaker 19: into the back and to see if.
Speaker 1: Maybe that's who called the welfare check who called the work.
Speaker 19: Someone from out of state that talks to her from
Speaker 19: time to time, and they were very concerned because they
Speaker 19: had been calling and calling and there had been no answer.
Speaker 1: Uh oh.
Speaker 19: Yeah, And I just you know, the police just blew
Speaker 19: me off and said it's being handled. But I haven't
Speaker 19: seen any indication. You know, I know when my mom
Speaker 19: fell and my sister called the ambulance to kick the
Speaker 19: door in, you know, and I tried to look in.
Speaker 1: Well, they they can not. You're right about that, You're
Speaker 1: right about that.
Speaker 16: Now?
Speaker 1: Can you call management?
Speaker 20: Is this?
Speaker 1: Is this a con or a town home or an apartment?
Speaker 1: Rented homes?
Speaker 19: We we know we have own our units individually, but okay,
Speaker 19: this just doesn't seem right.
Speaker 1: Can you go to the management company or the manager
Speaker 1: on site?
Speaker 19: No, No, we don't have a manager on site and
Speaker 19: they would have nothing to do with this.
Speaker 1: They just yeah, yeah, Okay, I'm not I'm really serious
Speaker 1: when I'm telling you this. How about a locksmith?
Speaker 19: Well do I have? I mean, I don't want to
Speaker 19: get myself in trouble.
Speaker 6: Okay, and you'd have to you have to tell a fib.
Speaker 6: You'd have to tell a fib like it's your aunt,
Speaker 6: you need to get in there or something.
Speaker 1: Probably, you know what, I don't know what to do
Speaker 1: with the police are sitting on their ass What police department?
Speaker 1: What the police department? Is this?
Speaker 19: So it was Aurora and I called, you know late
Speaker 19: last night. I couldn't sleep, you know, I'm like.
Speaker 6: Well, according listen, listen if it's Auror police. Of course
Speaker 6: into Channel nine and Kyle Clark. They have no crime
Speaker 6: in Aurora, so the police should have plenty of time.
Speaker 6: There's no problem anywhere in a row.
Speaker 19: The policeman was wonderful. He was wonderful that he said,
Speaker 19: we are not authorized to do this at happen.
Speaker 1: But when do they get authorized?
Speaker 19: I don't know. I don't know.
Speaker 11: I mean, I mean, come on, do they.
Speaker 1: Wait until it's so obvious that there's a stink? What
Speaker 1: if you you know what? I know what I would do? No,
Speaker 1: never mind, I can't tell you on there.
Speaker 19: I don't want to do anything illegal.
Speaker 1: But okay, now is it illegal? If you say, I
Speaker 1: if illegal? If you say I think I heard somebody
Speaker 1: moaning and screaming and Tom.
Speaker 18: Hey, Diana, the only way you would get in trouble
Speaker 18: is if your neighbor filed a complaint, which it sounds
Speaker 18: like she would never do.
Speaker 1: Hey, Doc, what do you mean by that?
Speaker 10: I'm not strong.
Speaker 19: Like that, you know, I'm not saying.
Speaker 6: But if you called police and say you heard some
Speaker 6: moaning or screaming in there, you think, what are they
Speaker 6: going to say?
Speaker 1: You're you're committing a crime. For God's sakes? What if
Speaker 1: you think you heard some screaming? I think I hear
Speaker 1: screaming now, and then now.
Speaker 18: Tell them what I meant this is you called the locksmith.
Speaker 18: The only way that that would be that you would
Speaker 18: get in trouble.
Speaker 1: No, no, but the locksmith wouldn't do it, is the problem.
Speaker 1: Unless she told them FIB. She'd have to say the
Speaker 1: locksmith's say, why do you want to do?
Speaker 19: I'm I don't want to tell a FIB or anything.
Speaker 19: I mean, I just that's just not my.
Speaker 1: Nature, all right, Diane? Then hold on seriously, but you
Speaker 1: know what, God, listen, here's.
Speaker 6: What I want to say, Okay, And I understand that,
Speaker 6: and you're right, maybe I shouldn't even be suggesting that
Speaker 6: or that you say, I think I heard a moaning
Speaker 6: or screaming or something.
Speaker 1: Now here's the deal.
Speaker 6: The truth is, when presented with reality, you react with
Speaker 6: what the circumstances present. And here is what the circumstances
Speaker 6: are presenting, honest to God.
Speaker 1: Do nothing. Yeah, you know what, You've done everything you can.
Speaker 1: Wait the police, and the police came. You've done everything
Speaker 1: you can.
Speaker 6: So what you do now is nothing, and you wait
Speaker 6: for the stink to get so bad that everyone around
Speaker 6: is going to say something.
Speaker 1: Yeah, well that's what you wait.
Speaker 19: Still about social services, we had a welfare check. I'm
Speaker 19: on the board of the HOA and we had a
Speaker 19: welfare check on a unit that's a hoarding situation and they,
Speaker 19: you know, social services were the ones that got involved
Speaker 19: and went in and I think they did locksmith it.
Speaker 19: It was you know, the guy wasn't there and they
Speaker 19: found the me living someplace else. But you know, is
Speaker 19: this a social services thing? I mean were they? Were
Speaker 19: they correct?
Speaker 6: But wouldn't the police call them? Wasn't the police called
Speaker 6: welfare and ask I would?
Speaker 19: I'm sure that the police officer that was here, he was.
Speaker 19: He was wonderful, he really was.
Speaker 11: You know.
Speaker 19: We talked a lot about her and her health, and
Speaker 19: we tried to look in the windows to see if
Speaker 19: we could see her laying on the ground, because that
Speaker 19: might have been something that the police could have. You know,
Speaker 19: if we saw it laying on the ground, maybe the
Speaker 19: police could do something. But you know, he said, we
Speaker 19: can't just go and kick people's doors.
Speaker 1: No, No, he's right, he's right. But I mean, Tom,
Speaker 1: it's knocked on the door. What's that?
Speaker 10: Oh?
Speaker 19: We knocked on We knocked on the front, on the windows.
Speaker 19: We went in the back gate and we tried to
Speaker 19: look in. We couldn't see anything for her curtains, and
Speaker 19: we banged on the back door. We did everything that
Speaker 19: was reasonable.
Speaker 1: What bo, Tom, Why don't I meet Diana.
Speaker 18: I'll go over there and I'll unlock the door.
Speaker 1: How will you unlock it?
Speaker 18: I used to work for the locksmith when I went
Speaker 18: to college.
Speaker 19: Well, if you're willing to do that and take that risk,
Speaker 19: you you buy all me.
Speaker 6: Well, if there's no intent to rob, and we had
Speaker 6: this record of the show, I mean, what the hell are.
Speaker 1: We going to fall over there with you Diana?
Speaker 12: And we'll just unlocked the door, take a peek and
Speaker 12: look inside and see what's going on and leave and
Speaker 12: if it's an emergency, you can call nine to one
Speaker 12: to one.
Speaker 1: Okay.
Speaker 6: In general, this is what my girlfriend is telling me.
Speaker 6: In general, social services cannot break into an apartment for
Speaker 6: a welfare check, even if the person has not been
Speaker 6: heard from in weeks or months. However, they can request
Speaker 6: assistance from law enforcement.
Speaker 1: Who might be able to break in if it is urgent.
Speaker 6: See, so they're going to defer to law enforcement in
Speaker 6: situations involving people who might be in danger. Request for
Speaker 6: a welfare check from social services. Family members, neighbors, family members.
Speaker 1: Can request that people open the door law enforcement.
Speaker 19: I don't know that. I think she's a strange from
Speaker 19: her only daughter. I have never seen. I haven't seen
Speaker 19: the daughter, and I think Mary is very old.
Speaker 6: Law enforcement may forcibly enter the apartment if they or
Speaker 6: the dwelling, if they believe.
Speaker 1: Someone is in danger. Okay, And so there has to
Speaker 1: be probable cause or clear evidence or no or no response.
Speaker 6: And a history of health concerns. Look, the police just
Speaker 6: don't want to get involved.
Speaker 1: That's the bottom line. They have enough to go on
Speaker 1: right now, Tom, maybe go to lines one and two.
Speaker 1: All right, Mike has a comment. First, go ahead, Mike.
Speaker 22: Hi, Tom, I'm a retired firefighter, and she needs to
Speaker 22: hang up right now and call nine one one and
Speaker 22: get the police, or not the police, but fire and
Speaker 22: paramedics over there, because they will do something about it.
Speaker 22: The cops are always afraid to break into somewhere because
Speaker 22: they got to write a mountain of paperwork to justify
Speaker 22: what they did, whereas the fire department won't think twice
Speaker 22: about gaining entry to that.
Speaker 1: But will they ask her, Will they ask her why
Speaker 1: she's calling nine?
Speaker 11: Absolutely they will, And.
Speaker 23: You're making some assumptions I could tell by listening to this,
Speaker 23: but she may very well be alive in that apartment
Speaker 23: and they need to get the fire department and medics
Speaker 23: over there right now.
Speaker 1: Thank you very much. Dave, what is your comment? Go ahead, Dave, Yeah,
Speaker 1: how are you telling me?
Speaker 24: I had the same problem on the property manager that
Speaker 24: the lady's son called me and she's been there like
Speaker 24: thirty years and we didn't have a cheater unit. So
Speaker 24: we went and through a windows and I found her
Speaker 24: dead in the hallway and got out and called the police,
Speaker 24: and they got kind of upset with me because I
Speaker 24: was in that apartment. You're not supposed defeat because I
Speaker 24: think it's about play going on but on investigat.
Speaker 1: Yeah, you don't want to be accused of killing her,
Speaker 1: that's just true.
Speaker 25: I mean that.
Speaker 1: Yeah, you're right, Dave, But I think what that other
Speaker 1: guy said is the best. Let's do it.
Speaker 6: Let's call nine one one and call paramedics and bo.
Speaker 6: If you want to go over there and call them with.
Speaker 1: Her, you can.
Speaker 6: I'll leave it up to Kaschina to talk to her
Speaker 6: off the air. I'm Tom Martine Moore coming right up.
Speaker 6: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 6: dot com. You don't pay a cent until you're content.
Speaker 6: Time for an insurance check up free, no obligation. In comparison,
Speaker 6: call Compass Insurance paying too much your coverage at dozens
Speaker 6: of insurance companies find out now three oh three seven
Speaker 6: seven to one help. You'll think you're his only customer
Speaker 6: when you choose Frank durand the real estate Man dot
Speaker 6: com to list your home with Remax Alliance three oh
Speaker 6: three nine two zero sixteen twenty two three O three
Speaker 6: seven one three talks seven one three eight two five
Speaker 6: five Tony, what's going on with excel.
Speaker 26: Me the utility line that's really close to the ground
Speaker 26: and needed to be put on a tole past and
Speaker 26: we knew that when we moved into the house. Never
Speaker 26: did anything corrected. And then with his hill firm the
Speaker 26: key at the end of may or fight the end
Speaker 26: of June, the riffer come out and he said, do
Speaker 26: you tell any line pulling away from the rocks and
Speaker 26: you're going to get an injou situation. We need to
Speaker 26: colleagues allergy. So we did it and they came out
Speaker 26: on Friday, and so one of my husband talked to it.
Speaker 26: Ex was became friendly and helpful, but then the technician
Speaker 26: came out and was rather condescending and basically size, you know,
Speaker 26: nobody's an electrics yet, and you know how old is
Speaker 26: the house, and we're responsible and if we're responsible, I mean,
Speaker 26: that's totally fine. I get that, but I just wondered
Speaker 26: if that's all responsible for anything up to the house.
Speaker 6: Yes, hold on, hold on and we'll answer your question, Tony.
Speaker 6: We also have Denver region dot com. We're getting a
Speaker 6: lot of questions, especially about something called EXI songs or
Speaker 6: exit zones whatever.
Speaker 1: We're talking about that and more coming up.
Speaker 6: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 6: dot com.
Speaker 1: You don't pay a cent until you're content. Time for
Speaker 1: an insurance check up free, no obligation. Comparison call Compass
Speaker 1: Insurance paying too much your coverage at dozens of insurance
Speaker 1: companies find out now three oh three seven seven to
Speaker 1: one help. You'll think you're his only customer when you
Speaker 1: choose Frank durand the real estate Man dot com to
Speaker 1: list your home with Remax Alliance three oh three nine
Speaker 1: two zero sixteen twenty two.
Speaker 19: Yeah, rip of.
Speaker 11: News.
Speaker 1: You need advice, you don't have.
Speaker 4: Come runnious as can. Shooter's gonna help.
Speaker 19: Come.
Speaker 5: This is the Troubleshooter Show.
Speaker 1: No Tom Martinez, Hi Tom Martino here, Welcome to the show.
Speaker 1: Three zero three seven one three talks seven one three
Speaker 1: eight two five five. For those streaming on YouTube, you'll
Speaker 1: see have doctor Joel with me here and we're talking
Speaker 1: to Denver Regen dot com and we're talking about stem cells.
Speaker 6: And stem cell therapy. Somebody wants to know about xenme
Speaker 6: ex exosomes. What what is an exosome? I know, yet
Speaker 6: you use some of that for the hair stuff, right right,
Speaker 6: So I'm trying to explain this as simply as possible. So, Uh,
Speaker 6: when you have a stem cell, the way that the
Speaker 6: stem cells communicate with anything else on the body, the
Speaker 6: way that they do their work is by sending out
Speaker 6: a packet of material. You know, these are also how
Speaker 6: your body communicates neurotransmitters or another way that your body communes.
Speaker 6: It's the chemical signal that the cell creates. And what
Speaker 6: stem cells do is they create the protein signal. They
Speaker 6: can create this chemical messenger inside the cell, and then
Speaker 6: as the chemical messenger leaves the sell it takes a
Speaker 6: packet of the cell membrane with it in a little
Speaker 6: it's just a little.
Speaker 27: Packete and that's how it grows new cells. That's what
Speaker 27: an exozone is. Oh'll pack it. Yeah, it's the packet
Speaker 27: of material of information that's being sent from the stem cells.
Speaker 6: So it's almost it's almost speeding up the stem cell.
Speaker 6: It is it is, it's going one step further as
Speaker 6: saying this is what the stem cell is going to
Speaker 6: do anyway, so let's do it directly, right.
Speaker 27: So what these companies do that we get the exosomes
Speaker 27: from is they'll grow huge vats of stem cells and
Speaker 27: they'll siphon off and then you know, extract just the exosomes.
Speaker 1: And the FDA doesn't consider that a drug. They don't. Wow,
Speaker 1: they don't.
Speaker 27: They don't anymore than they would inbilical cord stem cells,
Speaker 27: which we also right.
Speaker 1: But if you if you concentrate stem cells.
Speaker 27: What we can't do, well you can't do in the
Speaker 27: United States is take stem cells out of somebody's body,
Speaker 27: hold on to them for two weeks while you grow
Speaker 27: more and more stem cells out of them.
Speaker 1: That's called manipulation, called manipulation.
Speaker 27: So what we do in every procedure, every joint procedure
Speaker 27: that we do, every stem cell procedure where we're using
Speaker 27: a patient's own stem cells, which is the majority of
Speaker 27: our joint pro seizures, we take them out, isolate them
Speaker 27: right on site, and get them back into somebody's body
Speaker 27: within a you know, an hour at the.
Speaker 1: Moment, so you've had it done and you mix with
Speaker 1: it sometimes PRP and SOL platelets from the blood as well.
Speaker 27: But what I wanted to mention is that we've never
Speaker 27: ran into a situation where we didn't have enough stem
Speaker 27: cells to do multiple joints in one sitting. We can
Speaker 27: do two shoulders to I've seen you know, we've done
Speaker 27: more than one on you.
Speaker 1: I believe. Then where do the eggs home? Sad? You
Speaker 1: know you did. You did a great job with me.
Speaker 1: I can't say enough about it.
Speaker 6: But the biggest problem I told you with stem cell
Speaker 6: therapy is that the improvement is so gradual and far
Speaker 6: reaching that when I started feeling better three or four
Speaker 6: months later, I mean totally perfect, my wife had to
Speaker 6: remind me, well, you had stem cells, remember, and I
Speaker 6: told you that. I said, can it take this long?
Speaker 6: You said, of course it can.
Speaker 1: Well, let me address that and what we've done that
Speaker 1: kind of accelerate that.
Speaker 27: So, first of all, when we're talking about a lower
Speaker 27: back that has the least amount of blood flow of
Speaker 27: anything else that we do, so those usually do take
Speaker 27: a little bit longer for the results to be noticed
Speaker 27: by the patient. But as of I'd say about six
Speaker 27: months ago, we added another product to our stem cell
Speaker 27: protocol called MVT or microvascular tissue. We've got this product
Speaker 27: recommended to us by one of our sales reps.
Speaker 1: It's used in wound healing.
Speaker 27: It's used by doctors that treat diabetic patients for wound
Speaker 27: eating because it promotes blood vessel proliferation. And what we
Speaker 27: found is when we add this to our procedures, instead
Speaker 27: of taking a month for people to start noticing results,
Speaker 27: we're seeing that within two weeks people are coming about Okay,
Speaker 27: I'm starting to feel it.
Speaker 1: So it's really exceling. Use exisomes with stem cells too. Now,
Speaker 1: we use exosomes to do the hair procedure.
Speaker 27: Primarily, you know, we would use exosomes in a situation
Speaker 27: where we felt like somebody's own stem cells wouldn't be
Speaker 27: strong enough because maybe they're too old or too sick.
Speaker 27: We use exosomes to treat systemic diseases, so when we
Speaker 27: treat someone with Parkinson's, when we treat someone with.
Speaker 6: Okay, well, the reason okay now, and then you brought
Speaker 6: that up. I want to bring it up, Tony. I'll
Speaker 6: get right to you. I promise the reason now, you
Speaker 6: just brought that up. So I want to tell you
Speaker 6: that we have a text here about systemic exozome infusion.
Speaker 1: We do that all the time. You do intervenous Yes,
Speaker 1: what is that expensive?
Speaker 27: It ranges in price. I mean it's not inexpensive. It's
Speaker 27: about the same cost as a stem cell procedure for
Speaker 27: each infusion that we do. Uh So it can be
Speaker 27: pretty pricey for patients, but it can be several thousand
Speaker 27: dollars per procedure. But for people who have lifetime debilitating,
Speaker 27: progressing systemic.
Speaker 6: Deser So what does what does exosomes inject it into
Speaker 6: your bloodstream?
Speaker 11: Do?
Speaker 1: They go to the problem areas.
Speaker 27: Basically, they sort of hone in on the signal that
Speaker 27: is inflammation.
Speaker 1: So well, I've heard they've actually increased kidney function in
Speaker 1: people who had bad kidneys.
Speaker 27: Wherever you have dysfunction in your body, you're going to
Speaker 27: have inflammation. And inflammation consists of chemical signals that are
Speaker 27: being sent out to your body inside your body, typically
Speaker 27: to attract stem cells from your own body. Uh So,
Speaker 27: then when we when we infuse your body with these
Speaker 27: sell products, they go to the area, they're attracted to
Speaker 27: the areas where the inflammation occurs and really accelerate the
Speaker 27: healing process. So, if you have something that's chronic disease
Speaker 27: where your body's getting worse and worse and there's chronic inflammation,
Speaker 27: your body's not able to heal that it kind of
Speaker 27: turns the switch back to healing from chronic debilitation. And
Speaker 27: starts to rebuild rather than allow, you know, continued inflammation
Speaker 27: to degrade.
Speaker 6: Many years ago, a doctor who I've followed for years,
Speaker 6: he's a friend of mine. He's now in India doing
Speaker 6: his thing, doctor Ron Rosedale. He said, the number one
Speaker 6: reason for disease is the lack of signaling and that
Speaker 6: causes inflammation.
Speaker 1: And inflammation and signaling are two problems. And you mentioned both.
Speaker 6: Inflammation is everything inflammation, and inflammation causes breakdown. Inflammation is everything,
Speaker 6: and it's amazing, it causes uh everything.
Speaker 20: You know.
Speaker 1: Now you're getting into an advanced topic.
Speaker 27: And we do have a few patients that have been
Speaker 27: with us for years at this point who use exosome
Speaker 27: infusions as part of their anti aging regiment.
Speaker 1: Now that's going to be cost prohibitive for most people
Speaker 1: to do.
Speaker 27: But you know, if you really want to decrease inflammation
Speaker 27: increase your longevity, uh, I don't know if too many
Speaker 27: other things you can do that would be as efficacious
Speaker 27: that would work as well as having an infusion therapy.
Speaker 6: And of course you have to be sure you get
Speaker 6: exosomes and because I mean, just like with anything in life,
Speaker 6: there's good suppliers and bad suppliers, right, and uh, okay
Speaker 6: three all three seven, one, three, eight two five five Tony,
Speaker 6: what's going on with excel Tony?
Speaker 26: Yes, So my question is a best sell energy. Are
Speaker 26: they responsible for everything that comes up to the house
Speaker 26: and the more responsible for.
Speaker 19: What is to do?
Speaker 11: Now?
Speaker 1: Actually, and technically.
Speaker 6: You're responsible for the mast down to your anything attached
Speaker 6: to your house. Once that line gets attached to your house,
Speaker 6: it's their service line technically, but if it's if it's
Speaker 6: on your mask down into your box, it's your responsibility,
Speaker 6: even though you know there's no clear cutoff except in
Speaker 6: the past it has been the mast.
Speaker 1: So let me give you an example. If a truck
Speaker 1: came through an alley.
Speaker 6: Some of these houses in Denver have alleys, and the
Speaker 6: alleys a lot of these service lines droop and a
Speaker 6: truck pulls it down. The truck would be responsible, by
Speaker 6: the way, but the truck's responsible to you. They are
Speaker 6: not going to public service or no excuse me, Excel
Speaker 6: Energy is not going to redo your mast.
Speaker 1: You have to do it with an electrician and have
Speaker 1: it done. And if it's old, it's your Yes, it's
Speaker 1: your responsibility.
Speaker 26: So even it's like a code violation, with the city.
Speaker 6: Well, of course that it's especially your problem if it's
Speaker 6: a code violation. Okay, well but what and again, Tony,
Speaker 6: I want to help you, But what makes you think
Speaker 6: why wouldn't it be your problem?
Speaker 26: Figure utilities, you know, like when they come in from
Speaker 26: trees and things that doesn't bring a line down.
Speaker 6: Let me let me put it to you this way.
Speaker 6: Let's take another utility. Let's take water. The water main
Speaker 6: is out on the street. If you have a problem
Speaker 6: with the line that goes from the street to your house, that's.
Speaker 1: Your problem, right.
Speaker 6: If you Let's take another one. Let's take a sewer line.
Speaker 6: The sewer is in the street, the main sewer.
Speaker 1: If you have any problem from that line to your house,
Speaker 1: it's your problem. So so you are responsible.
Speaker 6: Now with the power line, you're actually not responsible for
Speaker 6: the service line from the from the power pole or
Speaker 6: underground transformer to your house.
Speaker 1: Well you are in some cases.
Speaker 6: I shouldn't say that, but in most cases with Excel,
Speaker 6: the overhead lines going from the pole to your house
Speaker 6: they take care of, but they will not take care
Speaker 6: of the mast down through to your panel.
Speaker 1: Okay, well that's how much is that going to cost you?
Speaker 1: Diane oh.
Speaker 26: Well, he told us, you know, don't turn up, get
Speaker 26: to turn off the electricity. Obviously they do. And at
Speaker 26: one point they told us it would be like as
Speaker 26: to turn off the electricity to the house and then
Speaker 26: return it out. And the technician told my husband two
Speaker 26: thousand dollars to touch the mass.
Speaker 19: Okay, yeah right up there probably probably yeah right.
Speaker 1: Who did you talk to? What electrician?
Speaker 26: We didn't talk to an electrician. This was some man
Speaker 26: from Excel Energy that okay.
Speaker 6: Now, if you want good recommendations, we have some really
Speaker 6: good electricians on referral lists dot com.
Speaker 1: Okay, and you can depend on them.
Speaker 6: I'm serious, because I don't want I don't want you
Speaker 6: to get ripped off.
Speaker 1: But so so electricians would be geez, where are they here?
Speaker 1: I thought I just had them.
Speaker 6: I looked them up here electrical contractors. Maybe electrician didn't
Speaker 6: come up. I don't know why that didn't come up.
Speaker 6: Hold on, let me make sure that I thought I had.
Speaker 6: Oh yeah, yeah, here they are Williams and Sons Electric
Speaker 6: elkcorn Heating.
Speaker 1: Well that's the whole thing we have. Then, of course,
Speaker 1: all the ones that.
Speaker 6: Do the like plumb line, they do electric and fix
Speaker 6: it twenty four seven does electric, but they know plumbing, heating, cooling,
Speaker 6: electric trains that's fixed at twenty four seven plumb line
Speaker 6: and then uh, you know, but but then just electric
Speaker 6: attricians Williams and Sons Electric.
Speaker 1: But if you go to referral Liss dot com you
Speaker 1: will find.
Speaker 6: Them listed and uh and then you ought to uh
Speaker 6: uh get that done though, because that's a dangerous situation.
Speaker 6: Thank you Tony for calling on Tom Martino three oh
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Speaker 6: four to two thousand go with a sure thing. Denver's
Speaker 6: Best Roofer Excel Roofing dot com. You don't pay a
Speaker 6: cent until you're content. Time for an insurance check up
Speaker 6: free no obligation comparison call Compass Insurance Paying too much
Speaker 6: your coverage at dozens of insurance companies find out now
Speaker 6: three oh three seven to seven to one help. You'll
Speaker 6: think you're his only customer when you choose Frank durand
Speaker 6: the real estate Man dot com to list your home
Speaker 6: with Remax Alliance three oh three nine two zero sixteen
Speaker 6: twenty two. Hi Tom Martino, your troubleshooter three O three
Speaker 6: seven one three talks seven one three eight two five
Speaker 6: five Alan?
Speaker 1: What's going on with your roofing company?
Speaker 15: Alan?
Speaker 1: Hi Com?
Speaker 15: Okay, well.
Speaker 16: Thanks taking my call. Yes, sir, it was a new
Speaker 16: installation in the fall of twenty fourteen and a home
Speaker 16: in Denver.
Speaker 9: My wife and I bought the home.
Speaker 1: Was it an insurance job, No, it was.
Speaker 16: A brand new built so from scratch. Well the TPO
Speaker 16: it's a membrane roof, one of those flat roofs. And
Speaker 16: we didn't actually buy the home brand new. We bought
Speaker 16: it a couple of years later, early in twenty seventeen,
Speaker 16: from the original owner, but the warranty I believe the
Speaker 16: seven years that came and transferred over.
Speaker 1: With the roof it did it?
Speaker 15: Did?
Speaker 1: It did transfer over?
Speaker 11: Yes, it did.
Speaker 16: But unfortunately we just kept having leaks and problems and
Speaker 16: the roofing company would show up.
Speaker 1: And when was the roofing co? When was the warranty up?
Speaker 16: I believe it would have been twenty twenty one?
Speaker 1: Okay, okay, so what's your question?
Speaker 16: Well, unfortunately the kind of got thrown along to where
Speaker 16: the statue of limitations is up, so I can no
Speaker 16: longer take legal action.
Speaker 1: But I hold on, hold on.
Speaker 6: If okay, back then when it was happening, the warranty
Speaker 6: would be extended to the extent that the original problem
Speaker 6: was never fixed. If it's the same problem, if they
Speaker 6: are new problems, you're sol If it's the same nagging problem,
Speaker 6: they have to continue fixing it because it was never fixed.
Speaker 1: You never got the benefit of the warranty after it
Speaker 1: expired in twenty twenty one. What continual problems did you have?
Speaker 16: So it's continued until I hired another roofing company to
Speaker 16: tear apart the.
Speaker 1: Roof and fix it. So well till when what year
Speaker 1: was that?
Speaker 11: Oh?
Speaker 16: So just last month? I mean actually they just finished
Speaker 16: last week.
Speaker 1: But hold on, right, So what happened from twenty twenty
Speaker 1: one when the route when they'd expired to last week
Speaker 1: or last month? What happened?
Speaker 16: So in twenty twenty two, Right Roofing came out and
Speaker 16: attempted to do another repair, and they said they were
Speaker 16: doing out of the kindness of their heart, where they
Speaker 16: charged me for the material because it was no longer
Speaker 16: quote unquote under warranty, but they covered the labor and
Speaker 16: again did not fix the problem. And then this summer
Speaker 16: I called them and said, hey, guess what, it's still
Speaker 16: a problem. They came back out and tried to pretend
Speaker 16: that it was no longer their responsibility. And once we
Speaker 16: actually got real roofers out to take a look, they
Speaker 16: were all appalled. One that ever got signed off by
Speaker 16: the city inspector in the first place because it was
Speaker 16: such a shossy job.
Speaker 1: Yeah, but they don't have responsibility. What else.
Speaker 16: Two they were just appalled how poor the refing job
Speaker 16: was done in way?
Speaker 1: In what way?
Speaker 16: I mean, just shoddy work. It was just looking at it,
Speaker 16: they could.
Speaker 6: Tell like, wow, how yeah, but that's easy. That's easy
Speaker 6: for rufers to say. Was there an actual defect in
Speaker 6: the installation, because sometimes it's the time of discovery where
Speaker 6: the statute of limitations counts.
Speaker 16: So in twenty seventeen when I first or twenty and eighteen,
Speaker 16: a year after about the house, when I first started
Speaker 16: discovering some of the major issues, I actually hired another
Speaker 16: rufer because I'm not a roofer, who said, oh wow,
Speaker 16: there's a lot of problems, and he was kind enough
Speaker 16: to supervise the right's rufing crew what he could go
Speaker 16: back and repair things that were not built up to code.
Speaker 16: And the biggest problem, which we have been discover once
Speaker 16: we tore everything apart, there's a parapet wall. The membrane
Speaker 16: is supposed to go up and over the parapet wall
Speaker 16: to meet code, so water does not get in the
Speaker 16: cap of the parapet wall. That was never done, even
Speaker 16: though we said, hey, this isn't code.
Speaker 1: So did you have the entire room free installed last month?
Speaker 11: Yes?
Speaker 1: Okay, so what are you calling about today.
Speaker 16: I don't want anybody else to ever use right rooping.
Speaker 16: They should be on your list. I just don't want
Speaker 16: other consumers to get ripped off by this company.
Speaker 20: Okay, hold on rice are as in the food rice
Speaker 20: right r e I t z r e I t
Speaker 20: z r e I t z.
Speaker 6: Okay by right r e I t z okay. We
Speaker 6: need to look into it for sure. Have they have
Speaker 6: you looked online? Do they have a lot of complaints?
Speaker 16: They have a lot of complaints they respond to usually
Speaker 16: in the Google reviews, including my complaint they responded to.
Speaker 16: I filed a complaint with a Better Business Bureau, and
Speaker 16: they kind.
Speaker 1: Of have they have like they have like a really
Speaker 1: good ratings man.
Speaker 16: Uh yeah, but if you look there, it's interesting they
Speaker 16: have a lot of five stars and a lot of
Speaker 16: one stars, and you know, who knows how they're getting
Speaker 16: some of the five stars. But my interaction is pretty bad.
Speaker 6: Well, I mean, you know, I mean it's possible, I mean,
Speaker 6: very unlikely that these review people have it down.
Speaker 1: It's very unlikely they're fake. I mean they're all fake.
Speaker 1: But I mean, like, for example, if you go.
Speaker 6: To Yelp, though they only have they only have three
Speaker 6: and a half stars or no three point three. So
Speaker 6: you're right, there's mixed reviews. Yeah yeah, and they're all
Speaker 6: the ones that are bad are like yours.
Speaker 1: Right, Okay, you know, other than warning people, I wish
Speaker 1: there was something you could do or I mean, but
Speaker 1: it's really difficult because you let so much time pass.
Speaker 6: And besides, I don't know how strong of the case
Speaker 6: you would have had with the transfer of a warranty.
Speaker 6: It depends on what it's said about the transfer. But right,
Speaker 6: how much of your roof is this a home?
Speaker 11: Yes, it's a duplex.
Speaker 1: How much of your house is flat roof?
Speaker 11: All of it?
Speaker 16: There's two different levels of flat roof, plus a flat
Speaker 16: roof on the garage.
Speaker 1: My god, I just never heard of a residence with
Speaker 1: all flat roofing.
Speaker 16: Common in these modern builds in Denver.
Speaker 1: Oh yeah, I guess what I call the Frank Lloyd wrong?
Speaker 1: There you go.
Speaker 6: Yeah, So anyway, I'm sorry this happened to him, Alan, Seriously,
Speaker 6: I don't know. Sometimes construction defect attorneys, though, will go
Speaker 6: from time of discovery and you can say it was
Speaker 6: absolutely discovered when you had it repla.
Speaker 1: I don't know.
Speaker 6: You might want to take a stab at that three
Speaker 6: O three seven to one three eight two five five
Speaker 6: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 6: dot com. You don't pay a cent until you're content,
Speaker 6: wait time for an insurance check up free, no obligation.
Speaker 6: In comparison, call Compass Insurance paying too much your coverage
Speaker 6: at dozens of insurance companies find out now three all
Speaker 6: three seven seven to one help. You'll think you're his
Speaker 6: only customer when you choose Frank durand the real estate
Speaker 6: man dot com to list your home with Remax Alliance
Speaker 6: three all three nine two zero sixteen twenty two.
Speaker 1: Hi Tom Martine, you're a troubleshooter. THREEO three seven one
Speaker 1: three talks seven one three eight two five five. Kurt
Speaker 1: has a question? Go ahead, Kurt, what's happening?
Speaker 28: Hey?
Speaker 14: I was just curious regarding your top surgery for your back.
Speaker 14: How is that going for you?
Speaker 6: It do wonders, Yeah, it did now for those listening,
Speaker 6: it's an alternative to fusion. And what it is is
Speaker 6: it's approved for one level and they're in approval now
Speaker 6: for multiple levels. When I had it done and I
Speaker 6: think still it's only one level, I'm not sure, but
Speaker 6: it would still work the same. And what it is
Speaker 6: is basically an artificial facet and joint and they actually
Speaker 6: don't fuse it together with a cage where you don't
Speaker 6: have movement. Those fail eighty five percent of the time,
Speaker 6: and even when they're successful, people still have pain because
Speaker 6: of adjacent It's called adjacent fact or what is it
Speaker 6: called joel the adjacent disk.
Speaker 1: Disease with a fusion, where people still have pain after
Speaker 1: a fusion.
Speaker 27: Well, it'll start to degenerate the levels. It'll degenerate the
Speaker 27: levels above and below it.
Speaker 1: Yeah, so anyway, so what TOPS does is it fuse.
Speaker 1: It doesn't fuse. It that it takes the place. They
Speaker 1: cut out.
Speaker 6: Those facets that are impinging on nerves so they can
Speaker 6: never impinge again, no more arthritis. Then they put in
Speaker 6: Then they put in this titanium transplant that stems that
Speaker 6: space and it is an it's amazing. And the titanium
Speaker 6: transplant looks like an artificial two facets and a disc,
Speaker 6: and so that's the one level. And of course with
Speaker 6: more levels you'd have more.
Speaker 1: So they put it in.
Speaker 6: They put it in August ninth to twenty twenty three,
Speaker 6: and that night I'm walking around the hospital board because
Speaker 6: that's board out of my mind, that walking around Briskly
Speaker 6: and the fusion patients were all in bed moaning. And
Speaker 6: the next day I left and I was working out.
Speaker 6: I was working out four to six weeks later working
Speaker 6: out at the gym, and I was running and cycling
Speaker 6: and horseback riding about two months later. And I've had
Speaker 6: follow up x rays and I've never had never once
Speaker 6: back pain after that. Now, I'm not saying I don't
Speaker 6: have aches and pains. I have normal aches and pains
Speaker 6: like everyone would.
Speaker 1: You know, when you work out, you have your core,
Speaker 1: you have your ql muscles, you have your hamstrings, you
Speaker 1: have all the normal stuff. But no nerve pain ever.
Speaker 6: Again and to me, and again, I just had a
Speaker 6: dear friend who just texted me saying he went through
Speaker 6: a fusion, a one layer fusion, and he's still in pain.
Speaker 6: And he says they're telling him it could be more
Speaker 6: than a year before he feels relieved. And I wish
Speaker 6: you would have talked to me before he went.
Speaker 1: Because it's approved by the FDA, and I'm so sorry
Speaker 1: he went through that. Do you have a one level
Speaker 1: bothering you right now?
Speaker 19: I do?
Speaker 14: Yeah, possibly two level. I'm curious, have you had any
Speaker 14: symptoms like pain? Uh, some pain, but mainly numbness and
Speaker 14: tingling in your feeding, like like weakness in your legs
Speaker 14: before the surgery.
Speaker 11: That's what I mean.
Speaker 1: Yeah, yeah, before the surgery, for sure I did. There
Speaker 1: were times I couldn't move it.
Speaker 14: Did that get rid of the tingling and numbness.
Speaker 1: Instantly as soon as I awoke from surgery.
Speaker 6: You know what's funny is they they said to me, now, remember,
Speaker 6: you're gonna have surgical pain, and I don't. But but
Speaker 6: comparatively to what I the pain I went into surgery
Speaker 6: with I had. I mean, yeah, there was surgical pain,
Speaker 6: sight pain, but I didn't even recognize it because I
Speaker 6: was so out of pain in the rest of my body. Wow, listen, man,
Speaker 6: I can't tell everyone it's gonna it's gonna have this
Speaker 6: effect on them.
Speaker 1: But it has been in a miracle for me. Now,
Speaker 1: I do want to say something out of fairness.
Speaker 6: I almost didn't have it done because I had stem
Speaker 6: cell therapy done by Joel by doctor by his docs
Speaker 6: over there at Denver Regen dot Com. Okay, I had
Speaker 6: it done, and three to four months later I was
Speaker 6: feeling so good and I thought, hmm, I wonder if
Speaker 6: I need the surgery. But I went forward with the surgery.
Speaker 6: But I want to tell you why I went forward
Speaker 6: with the surgery because it was so far gone that.
Speaker 6: What the stem cell therapy did was relieve symptoms, but
Speaker 6: there was no way to grow back that joint or
Speaker 6: to do away with all that arthritis. And even even
Speaker 6: the people at Regen said, you know, you may still
Speaker 6: need surgery, but this is going to get you through.
Speaker 6: And the reason I needed surgery is because I was
Speaker 6: so far gone. But even being that far gone, it
Speaker 6: helped tremendously, which means I would try that unless you know,
Speaker 6: my facets were so bad they would have come back
Speaker 6: anyway and just haunted me. And I didn't want to
Speaker 6: be old, an old man going through that kind of surgery,
Speaker 6: so I had it done. But so in any case,
Speaker 6: if yours is really far gone, and you have arthritis
Speaker 6: and pinging on nerves and you have tingling and numbness
Speaker 6: and weakness, and do you have the pain?
Speaker 1: Do you have the pain?
Speaker 11: Oh yeah, a.
Speaker 14: Little bit of pain, but mainly numbness and tingling. And
Speaker 14: I just got done with a frame anotomy supposedly, and
Speaker 14: the partial lamin next to me that didn't do much
Speaker 14: of anything.
Speaker 6: That's called decompression surgery, and what that does is open
Speaker 6: up the nerves.
Speaker 25: Right.
Speaker 6: Don't ever do thermal ablation don't ever do thermal ablation
Speaker 6: because that's where they burn the nerves that burn.
Speaker 1: Because here's what happened with me. I had that done
Speaker 1: years ago by a bunch of shlocks at the spin
Speaker 1: Spinal Institute or something of America.
Speaker 6: Anyway, what happens there is they blaze the nerves. The
Speaker 6: nerves relieve because they're burned, they're gone. They grow back
Speaker 6: with scar tissue, and then you have more pain that
Speaker 6: you can't.
Speaker 1: Get rid of so easily because it's they're all scarred
Speaker 1: and they're there, and they're even harder to get rid of.
Speaker 1: So that's why I went with this tops procedure. And
Speaker 1: again it's pre for those looking it up, it's premium spine.
Speaker 1: I had doctor Josh beckman uh At Sayda's or now
Speaker 1: it's spirit or what is it called now, But in
Speaker 1: any case, he's that spinal I forget what what the
Speaker 1: hell is?
Speaker 6: You know what?
Speaker 1: Though, here's the deal.
Speaker 6: Every time I give out his number name, they go
Speaker 6: nuts because I filled up their damn their damn waiting room.
Speaker 1: I did, and and I I because I was so,
Speaker 1: I was so how do I put it?
Speaker 11: So?
Speaker 6: It's called neural Let's see Neurosurgery one is his practice,
Speaker 6: and it's not just him a load. There's a load
Speaker 6: of doctors there. Neurosurgery one. I had doctor Beckman. There's
Speaker 6: a lot of good doctors that do it, so good
Speaker 6: good luck to you Man. Ray, you have a question
Speaker 6: for Joel. We may have to take a break before
Speaker 6: he answers it. What's your question for doctor Joel?
Speaker 18: Ray?
Speaker 9: I have arthritis and my left tip and I went
Speaker 9: to the doctor back in June. They touched some X
Speaker 9: rays and informed me, you know, and tried BT and
Speaker 9: so forth, and it's just gotten progressively worse my left thigh.
Speaker 9: If I'm sitting up in bed, my left eye gets
Speaker 9: numb and feels like it's burning.
Speaker 1: Yeah, yeah, yeah, all very typical.
Speaker 6: Hang on, Okay, Ray, I promise you will come right
Speaker 6: back to you right after this. Go with a sure
Speaker 6: thing Denver's Best roofer Excel roofing dot com. You don't
Speaker 6: pay a cent until you're content. Time for an insurance
Speaker 6: check up free, no obligation. In comparison, call Compass insurance
Speaker 6: paying too much your coverage at dozens of insurance companies
Speaker 6: find out now three all three seven seven to one.
Speaker 6: Help you'll think you're his only customer when you choose
Speaker 6: Frank durand the real estate man dot Com to list
Speaker 6: your home with Remax Alliance three oh three nine two
Speaker 6: zero sixteen twenty two. Hi Tom Martino here, welcome.
Speaker 1: To the show. We got a question for Ray for uh,
Speaker 1: for Joel, for doctor Joel. Go ahead, Ray, what's your question?
Speaker 9: Well, as I was saying earlier before, oh.
Speaker 1: I'm sorry I touched me before it, go ahead, sir.
Speaker 9: Yeah, the arthritists and my left tip and now a
Speaker 9: few months have gone by, tried PT and uh it's
Speaker 9: just getting worse. Like you gotch hangling in my left
Speaker 9: eye and uh a little bit of numbness in my
Speaker 9: toes and what.
Speaker 11: Do you think?
Speaker 27: Well, did you've had X rays in an MRI on
Speaker 27: that hip, And what they're telling you is that it's
Speaker 27: it's continuing to general arthritis.
Speaker 9: I've just had X rays. I'm scheduled to go back
Speaker 9: to see my doctor next week. And then I was
Speaker 9: going to ask him, what you know, what's the next step?
Speaker 11: You know?
Speaker 9: But since I heard you on the show, I mean,
Speaker 9: here's my situation. I mean, with my health insurance, I'm retired.
Speaker 9: If I have hip replacement done. It's a sixty five
Speaker 9: dollars a deductible and Medicare won't kick in a dime
Speaker 9: because it's not outpatient.
Speaker 1: Right when we run into this issue a lot of times,
Speaker 1: Wait a minute, I thought Medicare would pay for the
Speaker 1: for your deductor. I mean, Medicare would pay a lot
Speaker 1: towards your surgery if it was hip replacement.
Speaker 9: No, if it's if it's out if it's outpatient, no,
Speaker 9: if it's inpatient, I stay in the hospital. Yes, they've helped,
Speaker 9: that's what I was told.
Speaker 1: Then wait a minute, you're telling me you can have
Speaker 1: hip replacement done and it's not.
Speaker 29: Impatient, that's what they're telling Well, they said that's an
Speaker 29: option that you know, depending on the severity. And I
Speaker 29: explained to whom I had arthritis, and so, I mean,
Speaker 29: obviously a lot more tests have to be done, like
Speaker 29: an MRI, since it's gotten worse.
Speaker 1: What kind of Medicare do you have? Do you have
Speaker 1: Part A, part being a supplement?
Speaker 20: I have.
Speaker 11: I have Part A, and then I have Advantage Blue Shield.
Speaker 9: Yeah, that's through through the federal government. Yeah, and there's
Speaker 9: a sixty five dollars deductible annually.
Speaker 27: Geez, So you know This is what I would tell
Speaker 27: any patient in your situation. Uh, it doesn't cost you
Speaker 27: anything to have us take a look at your X
Speaker 27: rays and consult with you and tell you what we
Speaker 27: think we can do.
Speaker 1: We do a ton of hips.
Speaker 27: It's probably the second most common area of the body
Speaker 27: that we treat after knees.
Speaker 22: Uh.
Speaker 27: And a lot of the success that we're able to
Speaker 27: have will be dependent on how badly degenerative that hip is,
Speaker 27: and a lot of that we can determine just from
Speaker 27: an X ray, So we know, with an X ray
Speaker 27: and a consultation, we can give you a fairly good
Speaker 27: idea whether or not what we do is going to
Speaker 27: be helpful for you. And obviously you know we don't
Speaker 27: have a long standing successful business because we're telling people
Speaker 27: that we're promising more than right.
Speaker 1: That's that's what I'm saying.
Speaker 6: That's why when they looked at mine, they said, you know, Tom,
Speaker 6: we think we can do you some good, but you
Speaker 6: still may need surgery in the future. They were very
Speaker 6: honest with me. They're gonna tell you what they think,
Speaker 6: and it doesn't cost you anything to do it.
Speaker 1: So once you get the.
Speaker 27: MRI right, yeah, well we don't we might not even
Speaker 27: necessarily need to have an MRI. We just need to
Speaker 27: have a clear X ray picture of that hip and
Speaker 27: then we can measure and see how bad the degenerate
Speaker 27: of arthritis is just from the x ray, because you know,
Speaker 27: an MRI is going to show you the soft tissue,
Speaker 27: but an X ray is going to show you the bones,
Speaker 27: and what we're looking at is the degeneration of the bones.
Speaker 1: So that'll give us most likely enough.
Speaker 6: I would definitely get that done, to get that consultation done,
Speaker 6: Denver Regen dot com. Okay, Dave, we'll take your question
Speaker 6: up first.
Speaker 1: In the next hour. I'm Tom Martino three O three
Speaker 1: seven one three talk seven one three eight two five five.
Speaker 1: We have a lot to talk about on the Troubleshooter.
Speaker 6: Show, more on FedEx and that fiasco, and if you
Speaker 6: have any FedEx stories, let me know please, because I
Speaker 6: have a feeling I can't be the only one. Treo
Speaker 6: three Martino go with a sure thing Denver's Best Roofer
Speaker 6: Excel roofing dot com.
Speaker 1: You don't pay a cent until you're contenth.
Speaker 6: Please time for an insurance check up free, no obligation
Speaker 6: comparison call Compass insurance paying too much your coverage at
Speaker 6: dozens of insurance companies.
Speaker 1: Find out now three oh three, seven to seven to
Speaker 1: one help.
Speaker 6: You'll think you're his only customer when you choose Frank
Speaker 6: durand the real estate man dot com to list your
Speaker 6: home with Remax Alliance three oh three nine two zero
Speaker 6: sixteen twenty two.
Speaker 2: Rita, you need advis who you don't have, come running,
Speaker 2: just as as as the can.
Speaker 1: Shooter's gonna help, come.
Speaker 5: Man Dix, he is the Troubleshooter Show.
Speaker 1: Now Tom Martino, Hi, Tom Martino here, Welcome to the show.
Speaker 1: Three ozho three Martino three oh three six two seven
Speaker 1: eight four sixty six.
Speaker 6: Welcome to the show. Let's see what's in store for us.
Speaker 6: We're gonna take some calls, solve some problems, to answer
Speaker 6: some questions. We have a question on car insurance.
Speaker 1: From Dave and then we go to UH.
Speaker 6: Let's see we go to UH doctor Chill chardak about
Speaker 6: Denver region. We also have some follow us from deputies
Speaker 6: UH and then FedEx fiasco.
Speaker 1: Dave, what's going on?
Speaker 11: Sir THI you don John?
Speaker 15: I had a question for you. I was insurre with
Speaker 15: Progressive and I got into an accident and with a
Speaker 15: mic fall and the lady that hit me, he's only
Speaker 15: had twenty five grand, so they paid out twenty five.
Speaker 15: But I had some medical bills and it came to
Speaker 15: all to get it came to one hundred and twenty
Speaker 15: five grand I got, but a hundred grant. I had
Speaker 15: to turn around and soup my insurance progressive for it
Speaker 15: because you only had twenty five grand.
Speaker 1: Let me let me ask you something. Hold on.
Speaker 6: I mean there's a few coverages I want people to
Speaker 6: know about since they're listening to this. What Dave is
Speaker 6: talking about is the other party was under insured. Unfortunately,
Speaker 6: the minimums have not caught up, have not stayed current
Speaker 6: with life. Can you imagine? I believe the state minimums
Speaker 6: are fifteen and twenty five. You can actually drive a
Speaker 6: car in Colorado and only be insured for fifteen thousand
Speaker 6: dollars a person or twenty five thousand per incident.
Speaker 1: I believe that's what it is. It's they're ridiculous minimums.
Speaker 6: But the legislature, our progressive legislature, I should mention, will
Speaker 6: not allow it to be raised because they feel it
Speaker 6: would be, in their words, racist, So they want to
Speaker 6: keep the insurance rates low so everyone can afford insurance,
Speaker 6: and I understand that, but unfortunately, as a result, most
Speaker 6: people who get hit by an insured driver in Colorado
Speaker 6: have no coverage or very little covers, as Dave found out.
Speaker 6: So we have to then ensure ourselves. So there's two
Speaker 6: ways to.
Speaker 1: Ensure ourselves when it's someone else's fault.
Speaker 6: One is called medical payments, which you can buy for five, ten,
Speaker 6: fifteen grand. The other way is underinsured or uninsured motorist coverage.
Speaker 1: So Dave, my question to you is which one did
Speaker 1: you use? Of your insurance.
Speaker 15: Hundred thousand dollars policy?
Speaker 6: But I'm asking you did you you use your underinsured
Speaker 6: motorists coverage or your medpay.
Speaker 15: Under insured motorers? I don't know how much?
Speaker 1: And how much?
Speaker 6: And why would you have to sue your own insurance company?
Speaker 6: Why wouldn't they voluntarily pay it?
Speaker 15: They refuse, we're not paying for that your own company.
Speaker 1: Wait, you have the coverage and they refused. Why did
Speaker 1: they refused?
Speaker 15: Said there was the other person's fault, they shouldn't have
Speaker 15: to pay it.
Speaker 1: But that's what underinsured motorists coverage is for. I mean,
Speaker 1: that's exactly what it's for. It's when someone else is
Speaker 1: that fault.
Speaker 15: Yeah, so we have. My lord threatened I'm in bad
Speaker 15: faith and they called up to pay it out. God,
Speaker 15: my question is I changed my insurance company, went to
Speaker 15: safecoal and my freemas went up and of course what's
Speaker 15: going on? And they said that, well, an accident was.
Speaker 11: Reported on you.
Speaker 15: This is about a year ago. It wasn't my fault,
Speaker 15: So why don't I have to pay for it?
Speaker 1: Well, because you use your insurance?
Speaker 3: Is that why?
Speaker 6: Yes, not because it was your fault, but because you
Speaker 6: used it. Unfortunately, see, had you had you been in
Speaker 6: an accident and liability and everything was covered, nothing would
Speaker 6: have happened. But because you put in a claim for underinsured,
Speaker 6: then you are dinged as a claim, not as an
Speaker 6: AT fault. By the way, it's not as an AT fault,
Speaker 6: it's a claim history problem. Have you ever had any claims.
Speaker 1: Before that one?
Speaker 20: No?
Speaker 1: Why did you switch insurance companies?
Speaker 15: I don't know. I don't think it might be mad
Speaker 15: at me because I went after them for it. I
Speaker 15: just changed safegoing over the lower rate. But now I
Speaker 15: went back up to seven hundred safe So I said, nah, a.
Speaker 1: Safe co and Progressive are equal.
Speaker 6: I mean as far as companies go, they're both all right,
Speaker 6: but look at insurance companies in general.
Speaker 1: Suck it. They really do, they really do.
Speaker 15: But as my questions, thank.
Speaker 6: You man, Okay, thanks Dave three or three seven one,
Speaker 6: three eight two five five.
Speaker 1: So let me go back to our shot here or
Speaker 1: watch shot.
Speaker 20: We have.
Speaker 1: Doctor Trudeck with us. We have a question about stem
Speaker 1: cell therapy.
Speaker 6: Now, we talked about stem cell therapy for permanent relief,
Speaker 6: for temporary relief meaning maybe a few years, a decade.
Speaker 1: Who knows what somebody wants to know. What gets the
Speaker 1: absolute best results for stem cells? What if you had
Speaker 1: the absolute best results with hold on, there you go, sir, Okay,
Speaker 1: go ahead.
Speaker 27: What we do that is unique to our clinic that
Speaker 27: not many clinics in the country, if any do, is
Speaker 27: uh for our standard procedure. We use patient's owned stem cells.
Speaker 27: And there's two areas where you can get stem cells
Speaker 27: from your own body. One is from behind the hip
Speaker 27: from a small bone marrow aspiration, and the other is
Speaker 27: from fat from abdominal fat. Typically, a clinic that uses
Speaker 27: the patient's own stem cells or that offers to do that,
Speaker 27: will do it from one area or another.
Speaker 1: We combine those.
Speaker 27: We do those procedures using stem cells from both areas
Speaker 27: of a patient in our standard procedure, and with that procedure,
Speaker 27: we get the best results independent of where we're applying
Speaker 27: those cells to.
Speaker 6: Okay, you know, so what I mean is are there
Speaker 6: any parts of the body you do that you get
Speaker 6: almost like the most success for patients.
Speaker 27: Well, we wouldn't treat an area of the body that
Speaker 27: we didn't get success.
Speaker 1: With, first of all. But you know, it can't be
Speaker 1: possible that everything you do is successful either. I mean,
Speaker 1: it's not dependent upon the body part.
Speaker 27: So, but just to kind of answer that question a
Speaker 27: little bit better, the majority of what we see, probably
Speaker 27: seventy to seventy five percent of our cases are knees,
Speaker 27: just because that's what most people are walking around with
Speaker 27: the general of arthritis in their knees. And that would
Speaker 27: say after that would be shoulders and hips, and then
Speaker 27: ankles and anything else that we do, but primarily I
Speaker 27: would say knees and hips is.
Speaker 11: What we do.
Speaker 6: And with knees, what part of the knee why knee
Speaker 6: is it bone on bone or not bone on bone?
Speaker 6: But is it deteriorating space, is it meniscus?
Speaker 27: Is it what part of the knee. There's so many
Speaker 27: parts of the knee. Well, the knee, as you know,
Speaker 27: it has several different compartments. It has a mi inside compartment,
Speaker 27: an outside compartment, and then the part where your kneecap
Speaker 27: goes to patella area. All three of those areas get
Speaker 27: degenerative over time just from living on the planet, gravity working.
Speaker 27: You know, if if there's extra weight on the body,
Speaker 27: that's going to contribute to it. The hips are able
Speaker 27: to bear a little bit more weight than the knees,
Speaker 27: so the hips degenerate, but not at the same rate
Speaker 27: typically as the knees do. And then oftentimes when patients
Speaker 27: are getting degenerative or threatus in one area, it's typically
Speaker 27: in most of the joints. It just might be that
Speaker 27: that's where they're feeling it first. So oftentimes we tell
Speaker 27: patients when we're looking at their knees, let's take a
Speaker 27: look at both joints and see what the degeneration level
Speaker 27: is on both sides, so you don't wind up with
Speaker 27: the same issue in a couple of years on the
Speaker 27: other side. But yeah, needs would be primarily what we
Speaker 27: do seventy seventy five percent, followed by hips and shoulders,
Speaker 27: and then after that risks and angles. Uh, and then
Speaker 27: after that would be fingers and toes.
Speaker 1: I would say, do you ever have to come back
Speaker 1: for repeat procedures?
Speaker 20: Not?
Speaker 27: Typically these tend to last a fair number of years. Sometimes,
Speaker 27: with patients that don't get the result that we've desired,
Speaker 27: we'll have them come back for a booster shot of
Speaker 27: just their plate lists, and typically that's enough to get
Speaker 27: the patient to the level of relief that we and
Speaker 27: they both agreed would be acceptable.
Speaker 6: Okay, So three O three martinos the number three O
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Speaker 6: sixteen twenty two. Hi, I want to make something very
Speaker 6: clear here because I'm getting some.
Speaker 1: Commentary on YouTube about it.
Speaker 11: Now.
Speaker 6: I used to when stem cells first came out. I
Speaker 6: used to represent a clinic that turned out to be
Speaker 6: a ripoff. They were called stem Cell Institutes Institute of America.
Speaker 6: And what they would do is ship in umbilical cord
Speaker 6: blood and all of that and call it stem cells. Well,
Speaker 6: actually they didn't ship in the blood. They shipped in
Speaker 6: stem cells. And doctor Centeno Centino Schultz Clinic, Doctor Sentino,
Speaker 6: Chris Senteno and Joe you know him. He was very
Speaker 6: early in the game of stem cells and he tested
Speaker 6: some of these stem cells that most of these clinics
Speaker 6: were using and found there were very few viable living
Speaker 6: stem cells in the fluids. In fact, one or two
Speaker 6: literally one or two or one hundred, and you need
Speaker 6: millions and thousands and hundreds of thousands, millions millions.
Speaker 1: Okay, so shipp in.
Speaker 6: So it used to be you could ship in stem
Speaker 6: cells if they were concentrated and when they made the trip,
Speaker 6: when they got to the end user at a clinic,
Speaker 6: there were enough of them to be viable. But then
Speaker 6: the FDA stepped in and says, you're not allowed to
Speaker 6: concentrate them, you're not allowed to grow them, You're.
Speaker 1: Not allowed to do that.
Speaker 6: So in essence, it made all shipped in stem cells
Speaker 6: useless for stem cell therapy.
Speaker 1: Now listen carefully.
Speaker 6: So clinics then had to switch to extracting stem cells
Speaker 6: from the patients themselves and reinjecting them.
Speaker 1: Which is viable and which does work.
Speaker 6: Now there's also PRP, which is taking your own blood
Speaker 6: and doing a platelet rich therapy.
Speaker 1: Okay, So now said that what are exosomes.
Speaker 3: They're not.
Speaker 1: Stem cells, They're part of an end process of stem cells,
Speaker 1: and they enhance stem cell therapy.
Speaker 6: They also have regenerative properties on their own. They do work,
Speaker 6: but it's not stem cell therapy in and of itself.
Speaker 6: Now at Denver Region they use exosomes along with your
Speaker 6: own PRP or stem cell therapy to enhance that. Now,
Speaker 6: another thing, what about the good old fashioned shipping in
Speaker 6: the stem cells. What they found was even though there
Speaker 6: weren't living stem cells in there enough to make a difference,
Speaker 6: the fluid did have some regenerative properties for sure.
Speaker 1: So what they would do, some of these other.
Speaker 6: Clinics would take them and mix them with the person's
Speaker 6: own stem cells and then have a better result, sometimes
Speaker 6: because they couldn't take enough from the patient or whatever.
Speaker 1: Who knows.
Speaker 6: But what I'm getting at is this, the shipped in
Speaker 6: fluids by themselves cannot be called stem cell therapy in
Speaker 6: and of themselves, but they're not completely useless either, and
Speaker 6: they're sometimes used for regenderative properties. But you notice clinics
Speaker 6: nowadays don't call them stem cell therapy.
Speaker 1: You'll hear all.
Speaker 6: Kinds of commercials saying we use this and we use that,
Speaker 6: but they're not called stem cells because you can't. But
Speaker 6: they can be used in conjunction with stem cells or exosomes.
Speaker 6: So I just want to make that clear, because people
Speaker 6: thought I was being inconsistent when we were talking about
Speaker 6: fluids that are shipped in and exosomes and other things. Again,
Speaker 6: if a clinic uses only cells that they have shipped in,
Speaker 6: only that, and they call it stem cell therapy, there's
Speaker 6: not enough stem cells in there to be called stem
Speaker 6: cells period. Okay, Deputy Bow has a follow up and
Speaker 6: by the way, Denver Regen dot com, I want to
Speaker 6: make very clear, they use PRP, they use ex zomes,
Speaker 6: and they use real stem cells extracted from their patients
Speaker 6: and reinjected.
Speaker 1: That's what they do. That's their protocol, Deputy Bow.
Speaker 6: Now, earlier earlier, a woman called and she said, I'm
Speaker 6: concerned about my neighbor. The police came for a welfare check,
Speaker 6: but they wouldn't go inside, and her friends, the elderly
Speaker 6: neighbors friends said, she's not answering her phone and we
Speaker 6: haven't talked to her in a month or so and
Speaker 6: we're very very concerned.
Speaker 1: What bo, did you go over over there?
Speaker 5: Yes?
Speaker 28: I went over and uh looked over the situation and
Speaker 28: it is very concerning because this lady's daughter apparently called
Speaker 28: Aurora authorities on Saturday for a welfare check nothing happened.
Speaker 28: So I did call the fire department and they said
Speaker 28: some sort of an Aurora mobile response team. They're with
Speaker 28: me here now and it is concerning. Can't get in.
Speaker 28: Everything's kind of blocks or closed, and we're just waiting
Speaker 28: for the fire department so they can do a proper
Speaker 28: forced entry to see.
Speaker 11: What's going on.
Speaker 1: Thank you, bo, I have a dire feeling here about this.
Speaker 6: Uh if her own daughter and friends have not heard
Speaker 6: from her in a month, and this woman is elderly
Speaker 6: and alone.
Speaker 1: I so thank you for.
Speaker 6: Taking for spearheading this bow. And so I want to
Speaker 6: ask you some when will when will they be there?
Speaker 1: When will we know? Will it be before the end
Speaker 1: of the show.
Speaker 28: That's why I'm calling. Since it's technically a non I
Speaker 28: think it's an emergency, but they take it as a
Speaker 28: non emergency, so they're just waiting for them to clear
Speaker 28: the calls to send a depart fire department over. But
Speaker 28: I just ironic that the dog gone okay, I'll be
Speaker 28: right there, that the Aurora Police Department hasn't done anything
Speaker 28: about it. I think that I think the lady's unconscious
Speaker 28: or good, good pat. I think the fire department just
Speaker 28: pulled up now, so I'm going to go sky with it.
Speaker 6: Let me know what happens. Okay, yeah, call us right back.
Speaker 6: Three oh three seven one three talk. This is unfolding
Speaker 6: as we speak. Earlier a woman called and said, look,
Speaker 6: the police came to my door. Wanted to know if
Speaker 6: I knew the woman next door. I told him I
Speaker 6: didn't know her, but I knew of her. She's elderly
Speaker 6: and lives alone and failing health. The police said, some
Speaker 6: friends of hers. We're concerned, and now we learned the
Speaker 6: daughter as well, that no one had heard from her
Speaker 6: in a month. Aurora police decided not to break in
Speaker 6: or do a forced entry. The neighbor, Diane, was very
Speaker 6: concerned and called us. Deputy BO said, you know what, Tom,
Speaker 6: we need to get someone over there. A caller had
Speaker 6: called and said if you call the fire department, they
Speaker 6: will do a forced entry under these circumstances. So Bo
Speaker 6: is over there and met the fire department, and we're
Speaker 6: going to see what happens now. Three zero three seven
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Speaker 1: Tom Arsino here, Welcome to the show. Three O three
Speaker 1: seven on three Talk Deputy dot Are you there?
Speaker 18: I'm me Doc?
Speaker 1: Okay, listen.
Speaker 6: In the City and County of Denver, there must be
Speaker 6: clear signage indicating parking restrictions and the possibility of towing.
Speaker 6: And it says signs must be posted prominently at each
Speaker 6: entrance to the property or parking area clearly stating the
Speaker 6: restrictions and that unauthorized vehicles may be towed at the
Speaker 6: owner's expense. The signs must include the name and contact
Speaker 6: information of the towing company, along with the towing fees
Speaker 6: and storage information. The signage should also comply with municipal
Speaker 6: and state regulations.
Speaker 1: Size, visibility, and wording are controlled.
Speaker 6: In many cases, the property owner, community management, or one
Speaker 6: designated to must be authorized to toe in writing or
Speaker 6: verbally before the vehicle's towed. That means that that towing
Speaker 6: companies have to be authorized, and it says without proper signage,
Speaker 6: enforcing unauthorized parking is not legally supported.
Speaker 18: Doc No, I understand now. My question was, can I,
Speaker 18: as a resident bring suit or does my friend who
Speaker 18: was booted have to be the one to bring suit.
Speaker 1: The one who has you only bring a suit for damage?
Speaker 1: How would you bring a suit? How would you bring one?
Speaker 18: Well, that's I'm asking because.
Speaker 1: There's no damage. You're not damaged by the lack of signage, right.
Speaker 18: But if I but if they're not following the law,
Speaker 18: can I make them follow the law?
Speaker 1: No, you're not a police.
Speaker 19: No.
Speaker 1: Actually, look I know what you're talking about. People ask
Speaker 1: that a lot. Okay, people ask that a lot and
Speaker 1: you can't that. The short answer is you can. Okay.
Speaker 1: Now technically, listen to this. Technically, if there was an.
Speaker 6: HOA rule and the HUA rule said people can't have
Speaker 6: pink doors, and the person next to you had a
Speaker 6: pink door, and the Hua wouldn't do anything about it.
Speaker 1: Technically, because you.
Speaker 6: Bought there and the person next to you bought there,
Speaker 6: and you both signed the bylaws, technically you can sue
Speaker 6: as a third party beneficiary of the by laws to
Speaker 6: get that person. You can literally enforce the bylaws that
Speaker 6: you've all agreed to as you all agreed to as
Speaker 6: a third party beneficiary. It's weird, But for example, let's
Speaker 6: say this used to happen with gold Sea coupons.
Speaker 1: Before those they used to be printed.
Speaker 6: A gold Sea coupon, Let's say would have a furnace
Speaker 6: cleaning for X amount of dollars and the furnace company
Speaker 6: refused to they got too many and they refuse.
Speaker 1: To honor it. Let's say, or an oil change.
Speaker 6: If you can prove the existence of a contract between
Speaker 6: gold Sea Coupons and the garage who offered this low
Speaker 6: cost oil change, you could theoretically sue them for that
Speaker 6: based on you being a third party beneficiary of it.
Speaker 6: It's kind of weird. I don't want to give legal
Speaker 6: advice here. I'm just talking about things that have happened.
Speaker 18: Let me put it this with Tom. I if I
Speaker 18: have visitors coming to my house and they don't know
Speaker 18: where to park, can't I force the HOA to put
Speaker 18: up signage so that my visitors can park.
Speaker 25: Legally, you can't sue ahead of time, okay, so you
Speaker 25: only sue for damages.
Speaker 1: There's no ahead of time. I mean, what you're looking
Speaker 1: for is what's called the declaray.
Speaker 6: You're trying to do an injunction against them for they're
Speaker 6: towing people without doing it properly. We're but I don't
Speaker 6: even know the maneuvering for that. I don't know what
Speaker 6: the mechanism would be. Theoretically, if you just tell them
Speaker 6: the law, why won't they just follow.
Speaker 18: The law because they said it's too expensive.
Speaker 1: Well that's tough. Well I know, but then they'd have
Speaker 1: to well you know, but you remember, as that speech
Speaker 1: I had earlier, you're part of the HOA.
Speaker 6: So if they have to put up signs and it
Speaker 6: can't be that expensive. But if it is, they can
Speaker 6: assess people for those so and I.
Speaker 18: Would be willing to do that because there's so many
Speaker 18: homes there that But.
Speaker 1: Doc, certainly you told them about the law, didn't you.
Speaker 18: I did, and they don't care. So I'm gonna have
Speaker 18: my friend who got told.
Speaker 1: Your friends should sue them a small claim score.
Speaker 18: He's the one that's going to sue them to force
Speaker 18: them to put up signs, and we'll find their attorney
Speaker 18: and I will let you know how it goes. I'll
Speaker 18: keep you posted.
Speaker 1: Oh yeah, for sure that that's what you want to do.
Speaker 1: So I just wanted to tell you about that.
Speaker 6: Now, on another note we we had during the show
Speaker 6: that was about signage is on welfare checks. I want
Speaker 6: to make it clear that emergency services can break into
Speaker 6: a place if they feel there's a danger, or not
Speaker 6: even a danger, but an indication. So that kind of thing. Man,
Speaker 6: these people they need to get with it, they really do.
Speaker 6: Now you can text me or call and basically text
Speaker 6: us the call Jason. You can do that by just
Speaker 6: going to my here's my Google number.
Speaker 1: It's seven four seven eighty.
Speaker 6: I don't give that out enough. You can text me
Speaker 6: at that number seven four seven nine nine. Also, the
Speaker 6: short code on the on the iHeart text is five
Speaker 6: seven seven three nine and put my name on there.
Speaker 6: By the way, somebody asked me in a message to
Speaker 6: show my cat on on the YouTube stream.
Speaker 1: She's my daughter's cat. My daughter moved in with me.
Speaker 1: And and here's the deal I'm being. I call myself
Speaker 1: the halfway house for my daughter now from college to life.
Speaker 1: And here's the deal.
Speaker 6: I can't get that my cat. She won't let me
Speaker 6: pick her up. She hardly comes to me. She likes
Speaker 6: Dmitri over there, but she doesn't come to me that much.
Speaker 6: I mean, I love cats, and she lets me like
Speaker 6: pet her once in a while, but I can't hold
Speaker 6: her up in front of the camera.
Speaker 1: She's very very aloof, as a lot of cats can be.
Speaker 1: Of course.
Speaker 6: Now on some other issues, I want to ask, uh,
Speaker 6: let's see a deputy boat did he call? He didn't
Speaker 6: call back yet, right, this.
Speaker 1: Is really so.
Speaker 18: I think he's probably with the fire departmer right now.
Speaker 1: Yeah, Because here's a deal. It's it's a really serious situation.
Speaker 6: If an older woman hasn't been heard from in a
Speaker 6: month and her own daughter is concerned by the way
Speaker 6: did you see this is really something that's random, But
Speaker 6: did you see that study? Listen to this and I know,
Speaker 6: I don't know if Brownie talked about this.
Speaker 1: Dragon.
Speaker 6: There was through a study of fossils, sedimentary labe a layers,
Speaker 6: and somehow there was a scientific research study and supposedly goes.
Speaker 1: Back through all of the way they did it. It
Speaker 1: was by the the journal Science. It's called Science, and
Speaker 1: it was the most rigorous reconstruction of the Earth's past
Speaker 1: ever produced ever.
Speaker 6: And they say, now, I'm always skeptic of this stuff,
Speaker 6: but this is a scientific study, an effort to understand
Speaker 6: the Earth's past climates uncovered a history of temperatures over
Speaker 6: four hundred and eighty five million years.
Speaker 1: I swear to god, it's a real story in the
Speaker 1: Washington Post. Okay.
Speaker 6: What they found was this is more of the same
Speaker 6: temperature cycles. Basically, I'm summing it up for you, more
Speaker 6: of the same. It has happened over and over and
Speaker 6: over and over again. Without regard to cow farts, eating meat, cars,
Speaker 6: all of that, none of that. There were times when
Speaker 6: we had way hotter shifts in our temperatures and way
Speaker 6: cooler before mankind existed on Earth. So I'm wondering what
Speaker 6: the climate activists they're saying about it. Has anyone heard
Speaker 6: about this study? I wish I knew what the name
Speaker 6: of the study was.
Speaker 1: But they looked at carbon dioxide and global temperatures through
Speaker 1: through a complex study of everything that I mean ground
Speaker 1: and like I said, sedimentary labels, layers, and fossils. So
Speaker 1: I don't know how they do it. I'm not pretending
Speaker 1: to know.
Speaker 18: I'll take a look at it, Tom and see if
Speaker 18: I can figure it out.
Speaker 6: But okay, look up at look up the Washington Post,
Speaker 6: and I don't remember what it's I mean not remember.
Speaker 18: Let's not saying I'll look up the article in Science magazine.
Speaker 6: There were mass extinction events too, by the way, and
Speaker 6: at one time, ninety percent of all species were wiped out.
Speaker 18: Hey, Tom, by the way, Bo just called in. So
Speaker 18: while we have Tom, you might want to go to him.
Speaker 1: Oh my god, let me go to him. Okay, thank you, Bo.
Speaker 1: What's going on?
Speaker 20: Bo?
Speaker 1: What's happening?
Speaker 28: Okay? Yes, the fire department arrived. They broke down the
Speaker 28: back door. The lady is still alive. Oh my god,
Speaker 28: she needs severe medical attention, and oh.
Speaker 1: My god, we saved her. You saved her life. They
Speaker 1: saved her.
Speaker 28: Life, or they call her was instrumental in staying to
Speaker 28: call the fire department.
Speaker 1: But yeah, they're here, And oh my god, where was she?
Speaker 11: Was she in?
Speaker 1: Bo? Was she in bed? Or where what was she?
Speaker 28: I believe I believe she was in bed on the
Speaker 28: second level. That's why she couldn't hear our pounding of
Speaker 28: the doors or knocking or anything.
Speaker 1: Tom and she do we know how long? Do we
Speaker 1: know how long she's been incapacitated?
Speaker 28: Well, I think they've been trying to get in there
Speaker 28: for the last couple of weeks.
Speaker 1: Oh my god.
Speaker 6: You know, we could have very well this show and
Speaker 6: all of the callers and you and the neighbor and
Speaker 6: the emergency services.
Speaker 1: I am overwhelmed.
Speaker 6: I mean when I say we recover hundreds of millions
Speaker 6: of dollars over the years, it pales in comparison to
Speaker 6: saving an older woman's life.
Speaker 28: Alife knowing whatever came over and I should could have
Speaker 28: been there for another couple of weeks.
Speaker 6: Hey, hey, bo Bo, thank you so much for for
Speaker 6: really getting off your ass and doing it.
Speaker 1: And I mean that in a complimentary way.
Speaker 6: I mean you were sitting in the studio and you
Speaker 6: felt compelled to go over there.
Speaker 18: Tom. I told him to go over so that we'd
Speaker 18: have some feedback by the end of the show.
Speaker 1: But that is wonderful, Mike both did it?
Speaker 18: Oh my god, Hey, bo is she dehydrated? Is she
Speaker 18: what's her status?
Speaker 28: She looked kind of shriveled up, kind of thinking.
Speaker 3: How old?
Speaker 18: How old is she's like?
Speaker 28: She looked like you'd be in her mid eighties. Eighteen
Speaker 28: name Mary.
Speaker 1: Listen to people. Let's let's all give applause to our
Speaker 1: listeners and everybody. My god, and everyone, thank you, thank you,
Speaker 1: thank you.
Speaker 11: Man.
Speaker 6: We saved a life. We got more coming up on
Speaker 6: the Troubleshooter Show. Hi, Tom Martino your Troubleshooter three oh
Speaker 6: three seven one three talk three oh three seven one
Speaker 6: three eight two five five. If you're just tuning in
Speaker 6: or here, let me recap. A woman called and Uh.
Speaker 6: She was a neighbor to an elderly woman in her
Speaker 6: eighties and the police had gotten a call from friends
Speaker 6: and relatives who had not heard from her in a month.
Speaker 6: Aurora Police, I want a note, refused to enter the apartment.
Speaker 6: The neighbor was concerned and kept calling the police. Aurora
Speaker 6: Police kept saying they couldn't do it. Now, Aurora police
Speaker 6: could have called the fire department, but they did not.
Speaker 1: We did.
Speaker 6: Deputy Bowen over there and met them. They broke open
Speaker 6: the door and she was dying, but still alive and
Speaker 6: now has a chance of survival and living. Boo to
Speaker 6: Aurora police, you jerks, and thank God for our fire