WEBVTT

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<v Speaker 1>Rich tomrle Tech Tuesday.

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<v Speaker 2>Rich is heard every Saturday eleven am to two pm

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<v Speaker 2>right here and on KTLA every day, Instagram at rich

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<v Speaker 2>on Tech website, rich on tech dot Tv.

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<v Speaker 1>Good morning, Rich, Good morning to you, Bill. Quick question

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<v Speaker 1>and this one.

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<v Speaker 2>I find fascinating that Applebee's and I Hop are testing

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<v Speaker 2>AI in their restaurants.

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<v Speaker 1>So let me get this. I don't see how it connects.

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<v Speaker 1>Do you go into.

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<v Speaker 2>An I Hop and you say I'd like buttermilk pancakes

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<v Speaker 2>and the AI says, no, you don't. You want chocolate

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<v Speaker 2>chip pancakes this time around? Based on all of the

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<v Speaker 2>information that's out there and how many times you've ordered pancakes.

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<v Speaker 1>I don't quite understand how this connects.

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<v Speaker 3>Yeah, well, this is a trend that we're going to

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<v Speaker 3>see at a lot of restaurants and in fact, a

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<v Speaker 3>lot of businesses anywhere that they have data that they

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<v Speaker 3>can use on their customers. And so Dine Brands, which

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<v Speaker 3>is based in Pasadena, owns Applebee's and I Hop. Did

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<v Speaker 3>you know that, by the way, they're the same company.

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<v Speaker 1>No, did not.

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<v Speaker 3>Yeah, well there you go, now you know it. So, yeah,

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<v Speaker 3>Applebee's and I Hop using this this AI technology and

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<v Speaker 3>so I'm guessing since they deployed tablets at these restaurants

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<v Speaker 3>a while back, well recently, that's how they're going to

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<v Speaker 3>do this. So they're adding a loyalty you know, like

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<v Speaker 3>a loyalty membership kind of service where you you know,

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<v Speaker 3>same thing like a Ralph's like a card, So it'll

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<v Speaker 3>know who you are, what you've ordered in the past,

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<v Speaker 3>and it also knows what other people are ordering, So

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<v Speaker 3>of course on a Saturday morning at nine am, it

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<v Speaker 3>knows the popular breakfast meals that people are doing, and

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<v Speaker 3>it can also upsell you. So it's going to be

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<v Speaker 3>a personalized personalization engine that will recommend not only meals

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<v Speaker 3>but also deals based on what you've ordered before. That

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<v Speaker 3>makes a lot of sense. And then of course they're

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<v Speaker 3>also going to use this to upsell folks. So if

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<v Speaker 3>you order you know, the the like you said, the

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<v Speaker 3>chocolate chip pancakes, they may say, well, last time you

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<v Speaker 3>got bacon, want it you try sausage this time, you know,

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<v Speaker 3>whatever it is. So it's all about using that data

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<v Speaker 3>to not only make the process easier for the customer

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<v Speaker 3>of what they want to reorder and things like that,

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<v Speaker 3>but also get them to try new things, Try different things,

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<v Speaker 3>try trending things, try things that are more expensive. And again,

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<v Speaker 3>this is something we're seeing in the restaurant business in general.

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<v Speaker 3>They're all embracing AI to you know, to get that

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<v Speaker 3>bill higher.

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<v Speaker 2>Is the world of waiters servers disappearing, where you order

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<v Speaker 2>everything at the table and the only people there are

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<v Speaker 2>the ones that are producing, are just moving the food

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<v Speaker 2>to your table and don't get much money.

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<v Speaker 3>I mean, I think we're definitely seeing a trend towards

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<v Speaker 3>quick service. People like the idea of quick service because

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<v Speaker 3>it's that restaurant that you order at the you know,

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<v Speaker 3>at the menu, you order at the counter, and then

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<v Speaker 3>someone brings it out to your table. Personally, I like

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<v Speaker 3>that because the quality of those restaurants that used to

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<v Speaker 3>be just fast food restaurants that would happen at Now

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<v Speaker 3>I feel like the quality of the quick service restaurant

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<v Speaker 3>has gotten higher, but the prices are not as expensive

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<v Speaker 3>as say a full service restaurant like an Applebee's or

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<v Speaker 3>an ihop, So I think customers like it. We also

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<v Speaker 3>know that restaurants are looking for various ways to save money,

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<v Speaker 3>and so I've been in restaurants where they have robots

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<v Speaker 3>delivering the food. You know, they roll around, even at

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<v Speaker 3>a CPK where you know they put the food on

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<v Speaker 3>the robot, the robot comes to your table, You take

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<v Speaker 3>the food off the robot, and then the robot collects

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<v Speaker 3>the plates as well. So I mean we're seeing all

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<v Speaker 3>kinds of new ways of embracing technology at restaurants. Of course,

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<v Speaker 3>it's every tech company I talk to says, no, no,

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<v Speaker 3>we're not out there to replace EMP. We're not out

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<v Speaker 3>there to emplace replace human employees. But that sort of

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<v Speaker 3>ends up happening.

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<v Speaker 1>Of course. Yeah.

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<v Speaker 2>I mean if you're at the table. One of the

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<v Speaker 2>great things about and I do this at Chili's.

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<v Speaker 1>Because you can order I believe it.

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<v Speaker 2>Chili's off the computer, off that iPad thing, and that

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<v Speaker 2>is you're not waiting for a so to come and

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<v Speaker 2>take your order. I mean, it's done right there, and

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<v Speaker 2>so it goes quicker. And then of course at the

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<v Speaker 2>end it's as would you like to tip? Starting at

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<v Speaker 2>twenty percent? Now, uh, twenty twenty five percent? How about

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<v Speaker 2>thirty percent? How about eighty percent?

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<v Speaker 1>Tip? What do you think? Bill?

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<v Speaker 3>Yeah, I mean, look the tipping. We know the tipping

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<v Speaker 3>thing has gotten out of control. I am I am

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<v Speaker 3>a big proponent of tipping folks. I love tipping folks.

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<v Speaker 3>I think that if someone is grabbing a muffin out

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<v Speaker 3>of a you know, a glass area for me, and

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<v Speaker 3>it takes them one second, and that's sort of like

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<v Speaker 3>the job. You know, it doesn't feel right to tip

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<v Speaker 3>thirty percent on that, But you know, at the end

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<v Speaker 3>of the day, tipping is here to stay. Technology has

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<v Speaker 3>definitely made it easier, and I think these might bill.

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<v Speaker 3>My theory with the whole tipping situation is this, you know,

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<v Speaker 3>all these all these tips come from those like the

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<v Speaker 3>products like the automated tablet services like the square, the

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<v Speaker 3>point of sale services. I think the reason they like

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<v Speaker 3>the tip so much is because they make a bigger

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<v Speaker 3>percentage of that sale. Like they take a little a

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<v Speaker 3>little percentage of that. And I think the more you tip,

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<v Speaker 3>the more that company, whatever, that company handling the transaction,

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<v Speaker 3>they get more money on the back end. So I

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<v Speaker 3>think that's why they push tips out so much. Maybe

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<v Speaker 3>the people get it all, I'm not sure, but it

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<v Speaker 3>sure seems like these automation companies are really pushing the

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<v Speaker 3>tips because they make more based on that on the

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<v Speaker 3>total sales.

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<v Speaker 1>But that's just the theory I have.

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<v Speaker 2>My idea is when I'm not particularly through the service,

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<v Speaker 2>I still tip. But my tip is plant your corn

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<v Speaker 2>in the spring and leave zero. That means there's my

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<v Speaker 2>tip in the spring.

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<v Speaker 3>Yeah, leave like a tip, like a tip for growing

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<v Speaker 3>your own food.

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<v Speaker 1>Okay, yeah, yeah, I just leave a tip. Yeah, here

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<v Speaker 1>you go, change your oil regularly that it works out. Yeah,

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<v Speaker 1>I hope you don't get that away. But that's at

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<v Speaker 1>the end of the meal and not at the beginning,

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<v Speaker 1>So don't spit in.

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<v Speaker 2>The food rich Tesla now has the robotaxi service in Austin. Hey,

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<v Speaker 2>have we hit critical mass yet or how close are

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<v Speaker 2>we to hitting it?

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<v Speaker 1>And all of a sudden it's hitting every city.

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<v Speaker 3>I don't know if we've gotten there just yet, but

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<v Speaker 3>I will tell you that there are a lot of

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<v Speaker 3>robo taxi services that are coming online recently. We know

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<v Speaker 3>in Los Angeles, Weimo is a big part of the

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<v Speaker 3>landscape here. In fact, when tourists come to LA that's

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<v Speaker 3>one of the things that they make sure they put

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<v Speaker 3>on their list, take a ride in that. And they've

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<v Speaker 3>launched in other cities as well, so you've got a

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<v Speaker 3>bunch of cities across America that do have a similar service,

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<v Speaker 3>but it's not a majority of the major cities just yet.

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<v Speaker 3>I know weimo applied for a license in New York City,

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<v Speaker 3>where you are not allowed to have self driving cars.

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<v Speaker 3>But in Austin we've got the Tesla robo taxi. It's

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<v Speaker 3>not exactly what was promised at the beginning. It's a

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<v Speaker 3>very slow and small start. Ten to twenty cars operating

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<v Speaker 3>invite only at this point. It runs daily from six

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<v Speaker 3>am to midnight. It avoids all kinds of things highways, airports,

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<v Speaker 3>bad weather, tough intersections. There's still a safety operator. The

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<v Speaker 3>ride price is pretty good four dollars twenty cents. If

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<v Speaker 3>you this is funny bill. If you tap the tip

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<v Speaker 3>button in the car, like at the end of your ride,

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<v Speaker 3>you get a little message that says just kidding. So

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<v Speaker 3>I do like that sense of humor there.

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<v Speaker 2>Hey you can't Is this gonna want let me put

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<v Speaker 2>it the other way. Is this going to put uber

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<v Speaker 2>lift out of business?

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<v Speaker 3>Well, that's the interesting thing is that, you know, Uber

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<v Speaker 3>so far has not talked about their own self driving ambitions.

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<v Speaker 3>A couple of many many years ago, they had their

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<v Speaker 3>own self driving car project. They ditched that and they

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<v Speaker 3>said it was too expensive and unrealistic. And now all

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<v Speaker 3>these other companies like away Mo, like a Zooke's, like

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<v Speaker 3>a Tesla, they are coming up and doing their own

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<v Speaker 3>self driving. So what's happened in a lot of these

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<v Speaker 3>cities is that Uber is the app that lets you

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<v Speaker 3>book the self driving. So I can't imagine that Uber

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<v Speaker 3>is going to go out, but I do know that

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<v Speaker 3>Uber has looked into the future and they know that

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<v Speaker 3>a portion of rides, a percentage of rides will be

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<v Speaker 3>replaced by these automated robotaxis. What percentage of that of

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<v Speaker 3>those rides and how long it's going to take for

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<v Speaker 3>that to become one hundred percent, we don't know just yet,

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<v Speaker 3>but I can guarantee that Uber and Lyft do not

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<v Speaker 3>want to go out of business because of robotaxis, So

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<v Speaker 3>they will find a way to either acquire these companies,

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<v Speaker 3>acquire the startups that are doing this, or somehow be

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<v Speaker 3>the platform that lets you book these robotaxis.

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<v Speaker 2>Yeah, I've never been in one Isuemo completely self driving

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<v Speaker 2>as it as if well or as no driver is there.

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<v Speaker 1>There's no steering wheel, for example.

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<v Speaker 3>There is a steering wheel they're using they're using modified

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<v Speaker 3>right now in LA, they're using modified Jaguars. And then

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<v Speaker 3>they're also using this new car out of out of China.

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<v Speaker 3>I believe it's called Zeker. And you know, so those

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<v Speaker 3>are their two cars that they're using, and they are

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<v Speaker 3>traditional cars. The Zeker is a little bit different looking.

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<v Speaker 3>It looks more like a van, but you know, it's

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<v Speaker 3>a traditional car with a steering wheel that moves. There's

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<v Speaker 3>just no one in there except you, and so Bill,

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<v Speaker 3>I would I would recommend.

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<v Speaker 1>You try it.

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<v Speaker 3>I mean, it is a little apprehensive at first because

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<v Speaker 3>you're giving up full control and we know when you

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<v Speaker 3>drive in LA there's a lot of wild stuff that happens.

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<v Speaker 3>But you know, they have a decent track record. People

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<v Speaker 3>seem to like it, and they do avoid certain things like,

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<v Speaker 3>for instance, you can't go from the valley to the airport.

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<v Speaker 3>I'm not even sure you can go to the airport

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<v Speaker 3>at all in the Waimo right now. And so they

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<v Speaker 3>do have these things locked in areas where they've identified

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<v Speaker 3>that you know, they perform quite well in.

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<v Speaker 1>Yeah, well I and I use lyft I do.

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<v Speaker 2>And and in terms of apprehensive, boy, there's nothing more

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<v Speaker 2>pleasant than talking to a lyft driver who got here

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<v Speaker 2>yesterday from Pakistan.

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<v Speaker 1>That's a thrill.

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<v Speaker 3>And well sometimes those people are better drivers than people

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<v Speaker 3>that are in LA for a long time. So I

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<v Speaker 3>will tell me. The scariest thing I had happened to

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<v Speaker 3>me Bill in an uber Okay, I take Uber and

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<v Speaker 3>lift a lot. I was in an uber in another

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<v Speaker 3>city and I asked the person driving. I said, hey,

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<v Speaker 3>you know, what is this area we're in? This looks

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<v Speaker 3>pretty nice and they go, oh, I don't know. I'm

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<v Speaker 3>just driving for my brother. So they were using their

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<v Speaker 3>brother's app in their car to drive. The person was

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<v Speaker 3>in the hospital, the actual driver, and so I was like,

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<v Speaker 3>wait a second, what And so one thing to do

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<v Speaker 3>always check the license plate, but check the picture of

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<v Speaker 3>the driver. Make sure it actually looks like that person.

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<v Speaker 2>Yeah okay, and I've never had that issue, but okay,

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<v Speaker 2>some good advice real quickly.

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<v Speaker 1>Samsung Foldable as a new foldable.

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<v Speaker 2>I really enjoyed the foldables and they're so retro now

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<v Speaker 2>of course, what's going on with that?

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<v Speaker 3>I mean, Samsung's been doing these foldable smartphones for seven

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<v Speaker 3>years now.

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<v Speaker 1>Which is just wild.

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<v Speaker 3>I mean it started sorry six years now, twenty nineteen.

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<v Speaker 3>They started. This is going to be their seventh generation

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<v Speaker 3>of foldable phones. They will be unveiled at an event

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<v Speaker 3>in Brooklyn, New York on July ninth. We're going to

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<v Speaker 3>get the Z Flip seven and the Z Fold seven slimmer,

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<v Speaker 3>better cameras and bill. You know, one opens up like

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<v Speaker 3>a book, the other sort of like a reporter's notebook.

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<v Speaker 3>I guess one flips up, one flips open.

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<v Speaker 1>All right, So we're not talking about the old phones.

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<v Speaker 2>And when I think a foldable I think about the

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<v Speaker 2>phones that you know, flip open and you it's top

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<v Speaker 2>to bottom and they're.

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<v Speaker 1>Small and you put them up to your ear, you know,

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<v Speaker 1>the way those first phones don't even know what they're called. Yeah,

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<v Speaker 1>the Motorola, like the razor, Yeah, yeah, the original Motorola.

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<v Speaker 3>Yeah. These they do have one model, the Flip seven

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<v Speaker 3>is like that where it flips open like the old

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<v Speaker 3>school flip phone, like you you know, you called a

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<v Speaker 3>you know, like a clamshell phone. Yes, that's the small one,

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<v Speaker 3>but it's not that you know, it doesn't have the

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<v Speaker 3>dialer like you would imagine, you know, like that's the

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<v Speaker 3>true old school flip phone. But those are making a

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<v Speaker 3>comeback and for sure people do like those because you know,

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<v Speaker 3>we're getting this overload with technology and people sort of

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<v Speaker 3>like the idea of going back to the old school

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<v Speaker 3>flip phone. So those are selling pretty well as well.

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<v Speaker 1>Yeah, I've ready to talked about retro. And I remember

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<v Speaker 1>with the phones. I'm assuming you were around when it

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<v Speaker 1>was a big block half the size of the phone book.

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<v Speaker 1>Oh yeah, Tennis sticking out. No, that's great boy, you

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<v Speaker 1>look at technology.

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<v Speaker 2>All right, Rich, thank you, We will catch you this

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<v Speaker 2>weekend and as always on KTLA, I have a good one.

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<v Speaker 3>Thanks Bill.

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<v Speaker 1>All right,