WEBVTT

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<v Speaker 1>Yeah, ripped of.

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<v Speaker 2>News needed. That's so you don't happen.

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<v Speaker 3>Come running just as fast as we can.

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<v Speaker 4>Show Shooter's gonna help coming man.

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<v Speaker 1>This is the Troubleshooter Show. Now, Tom Martino, Hi.

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<v Speaker 2>Tom Martino here, Welcome to the show. Three oh three

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<v Speaker 2>seven one three talk three oh three seven one three

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<v Speaker 2>eight two five five.

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<v Speaker 5>That's the studio.

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<v Speaker 2>And uh if you want to call us twenty four

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<v Speaker 2>to seven and including now live three oh three Martino,

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<v Speaker 2>you see that three oh three six two seven eight

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<v Speaker 2>four six six. Welcome to the show, one and all.

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<v Speaker 2>We have a lot happening today. All a lot happening today. Now,

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<v Speaker 2>I uh will assume who's on the phones today. And

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<v Speaker 2>we have Mark Schumansky in the studio with Genesis Total Exteriors,

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<v Speaker 2>and we have Matt Matt Stanford with Paragon Services. So

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<v Speaker 2>Mark does a lot of insurance repairs and a lot

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<v Speaker 2>of insurance work, and we always talk about how he

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<v Speaker 2>is on the exterior of the house and can work

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<v Speaker 2>on everything.

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<v Speaker 5>Matt. Often Matt is the one that goes out.

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<v Speaker 2>And I always say this, if you have multiple areas

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<v Speaker 2>of damages in your home, you should not have a roofer.

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<v Speaker 2>Do everything you should not have a siding guy do everything,

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<v Speaker 2>meaning as far as negotiating with the insurance company. If

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<v Speaker 2>you have multiple areas of damage, I believe you should

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<v Speaker 2>at least consult with a public adjuster. Those are adjusters

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<v Speaker 2>that work for the insured, for the public.

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<v Speaker 5>They're called public adjusters.

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<v Speaker 2>Do not confuse them with independent adjusters.

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<v Speaker 5>That's a misnomer.

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<v Speaker 2>An independent adjuster is an adjuster. The insurance companies higher

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<v Speaker 2>when they are short staffed.

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<v Speaker 5>So here's the way it works.

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<v Speaker 2>The insurance company covers they're insured. They have company adjusters

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<v Speaker 2>that go out and adjust claims. Their purpose is to

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<v Speaker 2>save the insurance company as much money as possible by

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<v Speaker 2>screwing you, like it or not. And they'll tell you

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<v Speaker 2>their job is to give you a fair claim.

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<v Speaker 5>I say it's to screw you.

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<v Speaker 2>Then you have independent adjusters who are hired when their

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<v Speaker 2>company adjusters are all busy. Now some people get the

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<v Speaker 2>idea an independent adjuster is independent and they're on their

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<v Speaker 2>own and they stick up for their unbiased Not true.

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<v Speaker 5>They work for insurance companies.

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<v Speaker 2>Then you have public adjusters, and they're totally different. They

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<v Speaker 2>work for the insured, for you and me, and they

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<v Speaker 2>look at your policy and see what coverages you have available.

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<v Speaker 5>To make sure you get what you have coming.

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<v Speaker 2>That's that, and they recommend Hey, you might want to

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<v Speaker 2>call Genesis, you might want to call Excel, you might

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<v Speaker 2>want to call somebody else, K and H. You might

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<v Speaker 2>want to call this, You might want to call that

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<v Speaker 2>and have them work for you. Now, Matt, did I

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<v Speaker 2>cover that properly as far as adjusters and what you

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<v Speaker 2>do and what happens.

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<v Speaker 6>Yeah, I'm basically just an advocate for the homeowner or

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<v Speaker 6>business owner because you really need representation nowadays going forward

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<v Speaker 6>with a claim.

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<v Speaker 2>You nailed it pretty good. Yeah, okay, So now what

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<v Speaker 2>we want to do then is we want to make

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<v Speaker 2>sure that basically that people are covered, meaning that they

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<v Speaker 2>are covered the way they should be covered. In other words,

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<v Speaker 2>you make sure of that. What do you do when

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<v Speaker 2>somebody calls you and if they don't need.

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<v Speaker 5>You, what do you do?

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<v Speaker 3>Well?

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<v Speaker 6>I can step in at any point, I can file

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<v Speaker 6>a claim from the very beginning, I can step in halfway,

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<v Speaker 6>or I can clean up at the end. The easiest,

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<v Speaker 6>smoothest way is just call me from the get go.

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<v Speaker 6>Most of the time, I would say, you know, seventy

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<v Speaker 6>percent of the time people call me it's for hail damage.

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<v Speaker 6>But there's also the sewer backups, the water claims, fires

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<v Speaker 6>obviously random or the wildfires. So you just got to

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<v Speaker 6>have somebody who knows the ropes to navigate through it

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<v Speaker 6>because ultimately their interest is in at their bottom line.

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<v Speaker 6>So my whole job is just to increase the value

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<v Speaker 6>of the claim and then connect with a contractor that

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<v Speaker 6>can handle the scope of the job. So yeah, at

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<v Speaker 6>any point I can step in, but from the beginning

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<v Speaker 6>is best.

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<v Speaker 2>I should mention we are going to have studio video momentarily. Okay,

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<v Speaker 2>Now having said all of that, then we have Genesis

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<v Speaker 2>Mark Schamansky.

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<v Speaker 5>So while you don't look at.

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<v Speaker 2>Their insurance policy, Mark, and you don't try to interpret

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<v Speaker 2>what's covered and what's not. You do, however, you do, however,

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<v Speaker 2>look and see that they have damage and what it

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<v Speaker 2>should what should be covered, right, I mean as far

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<v Speaker 2>as the price that's correct.

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<v Speaker 7>And we also give people advice if you should call

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<v Speaker 7>you an insurance company or not. You know, if it's

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<v Speaker 7>minor damage, it may not be worthy of a claim,

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<v Speaker 7>except maybe you have two thousand dollars worth of damage

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<v Speaker 7>and you have a thousand dollars deductible.

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<v Speaker 8>I would not call that and file that at the claim.

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<v Speaker 5>Yeah.

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<v Speaker 2>So, now, Matt, if somebody really doesn't need you and

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<v Speaker 2>they call you for advice, you don't charge them, right.

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<v Speaker 3>No.

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<v Speaker 6>I usually go out and take a look, like if

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<v Speaker 6>it's a halo claim, I'll look at the roof, and

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<v Speaker 6>if there's not a lot there, there's no reason to

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<v Speaker 6>fight for it. You're just wasting everybody's time. But in Colorado,

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<v Speaker 6>most of the time, you know, when I go on.

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<v Speaker 5>The roof, there's a hail damage.

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<v Speaker 6>So it's pretty rare that I don't recommend moving forward.

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<v Speaker 2>Most of the people that.

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<v Speaker 6>Call me have an idea that that probably there is

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<v Speaker 6>some damage. They just need to know how severe it is.

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<v Speaker 2>I want to give out both contact Genesis Total Exteriors

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<v Speaker 2>dot com for multiple areas of damage three oh three

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<v Speaker 2>six seven nine eight five zero nine, and then Paragon

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<v Speaker 2>Services seven one nine seven two six zero zero two zero,

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<v Speaker 2>and you can find both of them at referral lists

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<v Speaker 2>dot com. Okay, so let's take.

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<v Speaker 5>Your calls on any and all things.

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<v Speaker 2>Three oh three seven to one three Talk is the studio,

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<v Speaker 2>and of course three oh three Martino is the twenty

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<v Speaker 2>four to seven number which comes to the studio when

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<v Speaker 2>we're here, and I want to, uh make sure you

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<v Speaker 2>know that we are working behind the scenes on a

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<v Speaker 2>problem that came up yesterday and I was marked there

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<v Speaker 2>because I want to make sure.

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<v Speaker 9>He's there at tom Yeah, so update on the pilllong,

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<v Speaker 9>it's a win, a good update.

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<v Speaker 2>And let me explain this in a non volatile way,

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<v Speaker 2>meaning we don't need you to take action anymore. We

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<v Speaker 2>don't need you to make phone calls. And again, originally

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<v Speaker 2>we said when you called, please be peaceful, just tell

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<v Speaker 2>them you've heard about him.

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<v Speaker 5>And there's no need to do that now.

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<v Speaker 2>No, no, I know that, but that's what I did originally. Okay, Now,

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<v Speaker 2>the bottom line was this. A man went in there,

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<v Speaker 2>a cancer patient not long to live on chemotherapy, can

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<v Speaker 2>hardly speak.

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<v Speaker 5>He bought a Mercedes.

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<v Speaker 2>Because he wanted to make one last trip to the

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<v Speaker 2>West coast to see the ocean, and he wanted to

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<v Speaker 2>do so with a new car. So he went in

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<v Speaker 2>there and traded in a paid off Toyota Avalon. To

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<v Speaker 2>make a long story short, again, I'm not going to

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<v Speaker 2>rub it in, but I am going to talk about it.

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<v Speaker 2>And what happened was he went in and he did

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<v Speaker 2>the deal, and he paid a little more than I

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<v Speaker 2>think that car was worth. He bought the Mercedes. It

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<v Speaker 2>was a used Mercedes. He put down some money, he

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<v Speaker 2>put down and thirty nine thousand dollars loan approximately, so

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<v Speaker 2>his car was worth about twenty So he was into

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<v Speaker 2>that car for about sixty four thousand the new car.

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<v Speaker 2>But he changed his mind. He says, you know what,

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<v Speaker 2>I have a problem here. I don't think I can

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<v Speaker 2>make these payments. I shouldn't have done this.

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<v Speaker 5>I'm dying.

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<v Speaker 2>So he went back and said, can I get my

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<v Speaker 2>car back? And they sold it back to him. But

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<v Speaker 2>he had to put forty seven hundred dollars down for

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<v Speaker 2>his own car, with a loan of twenty four to

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<v Speaker 2>eight for his own car, which included, by the way,

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<v Speaker 2>a contract for service on his own car. Bottom line

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<v Speaker 2>is this after one month of using at Mercedes when

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<v Speaker 2>he did this deal, his net loss was the five

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<v Speaker 2>thousand he originally put down forty seven hundred on his

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<v Speaker 2>own car, twenty eight thousand dollars eight to seventy five

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<v Speaker 2>on his loan for his car. Now he got a

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<v Speaker 2>check back for the for the He did get a

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<v Speaker 2>check back for the forty seven for his extended warranty.

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<v Speaker 2>So his net loss after all this was about thirty

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<v Speaker 2>grand and so we thought that was a little unfair.

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<v Speaker 2>Now take it away, Mark, Well, I just want to

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<v Speaker 2>simplify it even more. You know, the guy walked in,

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<v Speaker 2>traded in his Toyota for a Mercedes. He figured out

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<v Speaker 2>thirty days or somewhere around there later that he couldn't

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<v Speaker 2>make those payments. So at this point, really there's no

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<v Speaker 2>issue that the dealer did.

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<v Speaker 5>What I find is, what do you mean there's no

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<v Speaker 5>what do you mean there's no he walked in trade

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<v Speaker 5>into Toyota and he bought a Mercedes. I mean, was

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<v Speaker 5>taking and was taken advantage of.

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<v Speaker 9>Well, no, no, no, I'm talking the very first part

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<v Speaker 9>when he walked in and bought the Mercedes.

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<v Speaker 5>That's all I'm talking about is that part.

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<v Speaker 9>I think my opinion where he really got taken advantage

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<v Speaker 9>of is he couldn't make the payments. He goes back,

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<v Speaker 9>he now has the exact same car that he started

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<v Speaker 9>off with that he owed zero on, but now he

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<v Speaker 9>owes over twenty thousand dollars on it and he's out

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<v Speaker 9>of pocket. That's the part that just blows me away.

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<v Speaker 9>Thirty days after this started, the guy owes over twenty

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<v Speaker 9>thousand dollars on a vehicle, the exact same vehicle he

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<v Speaker 9>didn't know what Nicol on a month before.

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<v Speaker 5>To me, that's crazy. But the good news is the

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<v Speaker 5>right people.

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<v Speaker 9>At Phil Long and I don't mean it the dealership,

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<v Speaker 9>I mean at Phil Long up in management, they're on

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<v Speaker 9>this like crazy. They're assuring me they're looking into it,

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<v Speaker 9>they're gonna figure something out. And on top of that,

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<v Speaker 9>the attorney we had in yesterday and their attorney are

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<v Speaker 9>going to meet next week and hammer out some details

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<v Speaker 9>and hopefully get this thing one hundred percent resolved. Good good,

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<v Speaker 9>I think it took to get to the right people.

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<v Speaker 5>What do you think is gonna happen? I am very

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<v Speaker 5>hopeful they're just gonna undo this.

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<v Speaker 9>You know, there's a lot of circumstances here that you know,

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<v Speaker 9>we're not talking legalities. Although the attorney was arguing he's

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<v Speaker 9>a person at.

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<v Speaker 5>Risk, he's absolutely a person. Well he was three feet

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<v Speaker 5>from me.

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<v Speaker 9>I don't doubt that either, But you know, really, I

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<v Speaker 9>just I can't believe Phil Long.

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<v Speaker 5>It's such a good name. Honestly, when's the last time

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<v Speaker 5>we had a complaint. Well there weren't many complaints, but yeah, okay, so,

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<v Speaker 5>I mean, I don't know.

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<v Speaker 9>I was pretty shocked on this one, but I think

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<v Speaker 9>I think it's going to be worked out.

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<v Speaker 5>I really do. I hope they just undo it all together.

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<v Speaker 2>When will we know?

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<v Speaker 5>The attorneys sit down next week?

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<v Speaker 9>I'm not sure what date, but I verified that with

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<v Speaker 9>not only the phill Long management team but also with

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<v Speaker 9>our attorney on it.

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<v Speaker 5>Or I should say his attorney.

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<v Speaker 1>What was her name?

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<v Speaker 9>I want to say ray An rain A Bias Rain.

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<v Speaker 9>I knew I was going to mix that up.

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<v Speaker 5>Yeah, we should use her as an expert from time

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<v Speaker 5>to time.

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<v Speaker 1>Yeah, she's good.

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<v Speaker 5>She's really good for the for the car stuff.

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<v Speaker 9>Man about how many attorneys specialize in car problems.

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<v Speaker 1>It's crazy.

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<v Speaker 2>No, it's good that we have her and I hope

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<v Speaker 2>that we can continue a relationship there because of the uh,

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<v Speaker 2>the expertise, and I.

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<v Speaker 9>Really am glad that I got to connect with some

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<v Speaker 9>people that can make a difference at fill Long. I

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<v Speaker 9>really that's good. That's excellent.

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<v Speaker 2>Waterpros dot net the best water systems, the lowest prices.

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<v Speaker 2>Right now, there's a deal. You can't be get it

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<v Speaker 2>for the holidays man. You'll you can do your whole

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<v Speaker 2>house softening wonderful softening and then whole house excuse me,

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00:12:22.240 --> 00:12:26.799
<v Speaker 2>drinking waters triple filter reverse osmosis. Both systems combined would

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<v Speaker 2>be from Paul even over forty five one hundred. But

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00:12:30.000 --> 00:12:32.399
<v Speaker 2>when you do it now, you get thirty one hundred

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<v Speaker 2>thirty one hundred bucks thirty one ninety five or something.

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<v Speaker 2>And here's the big deal. Plumbers would do it at

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<v Speaker 2>fifteen thousand or more. I'm telling you the truth here

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<v Speaker 2>Waterpros dot net three three eight six two five five

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<v Speaker 2>five four. Go with a sure thing Denver's best roofer

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<v Speaker 2>Excel Roofing dot com. You don't pay a cent until

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00:12:55.600 --> 00:13:02.039
<v Speaker 2>you're content. Time for insurance check up free, no obligation

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00:13:02.080 --> 00:13:05.879
<v Speaker 2>in comparison call Compass Insurance. Pay too much your coverage

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<v Speaker 2>at dozens of insurance companies find out now three oh

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<v Speaker 2>three seven seven to one help. You'll think you're his

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<v Speaker 2>only customer when you choose Frank durand the real estate

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<v Speaker 2>Man dot com to list your home with Remax Alliance

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<v Speaker 2>three oh three nine two zero sixteen twenty two. Hi

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<v Speaker 2>Tom Martino here three oh three seven one three talk

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<v Speaker 2>three oh three seven one three eight two five five

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<v Speaker 2>people where we are here to help you solve your problems,

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<v Speaker 2>answer your questions, and take your complaints, make your life

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<v Speaker 2>just a little easier.

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<v Speaker 5>And you can text me. Let me remind you where

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<v Speaker 5>you can text me.

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<v Speaker 2>I get a lot of texts here, and you can

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<v Speaker 2>text me in two places.

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<v Speaker 5>First the iHeart app.

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<v Speaker 2>You can short code five seven seven three nine five

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<v Speaker 2>seven seven three nine will get you to me here,

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<v Speaker 2>and we can talk. You can send a text put

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<v Speaker 2>Tom in the subject line so I know it's there,

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<v Speaker 2>it comes right to me. You can also text my

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<v Speaker 2>private Google line seven four seven nine nine nine fifty

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<v Speaker 2>two eighty seven four seven because I love airplanes, nine

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<v Speaker 2>nine nine because I'm near perfect, and fifty two eighty

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<v Speaker 2>it's the Mile High City. It's just a memory aid there.

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<v Speaker 2>Seven four seven nine nine nine fifty two eighty. So

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<v Speaker 2>a lot of people are calling to tell us we're

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<v Speaker 2>not on in the Springs today. I guess we were

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<v Speaker 2>preempted by something. So we'll be back on tomorrow. And

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<v Speaker 2>if people are just spread the word of your wondering

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<v Speaker 2>three h three seven one three talk, Let's talk to

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<v Speaker 2>Matt Stanford. We have a question here on renters insurance. Now,

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<v Speaker 2>Matt is a public adjuster who works for people who

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<v Speaker 2>are insured to make sure they're not screwed by their

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<v Speaker 2>insurance companies. He sees what coverages you have and that

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<v Speaker 2>you're getting a fair settlement. And someone wants to know,

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<v Speaker 2>does that work for renters insurance?

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<v Speaker 6>Matt yes, But renter's insurance is usually for personal property contents, does.

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<v Speaker 2>Not cover any dwelling coverage typically, but what if what

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<v Speaker 2>if the renter has liability and personal property and the

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<v Speaker 2>downstairs neighbor or the upstairs neighbor or the alongside neighbor

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<v Speaker 2>or the HOA is going after them and the liability

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<v Speaker 2>is being sluggish, Can you look at his liability coverage? Yeah,

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<v Speaker 2>a lot of those end up with an attorney.

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<v Speaker 6>Those HO six policies which are designed for condos or

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<v Speaker 6>you know, multi family units, multi dwelling units, you know,

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<v Speaker 6>that can get pretty sticky. But in general, you know,

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<v Speaker 6>there's usually a clear path to the responsible party and

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<v Speaker 6>determining coverage for that unit where the origin occurred. It's

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<v Speaker 6>a little tricky. Every one of those is a little different.

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<v Speaker 6>It's just some detective work. Now they okay, they can

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<v Speaker 6>go to the lawyers. Now they say, and Mark, by

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<v Speaker 6>the way, I sent you the link if you want

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<v Speaker 6>to try the zoom right now.

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<v Speaker 2>And folks, this is temporary solutions for studio video until

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<v Speaker 2>we get this dialed in. But it's going to be

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<v Speaker 2>overall much better. We're getting a lot of good feedback

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<v Speaker 2>on the quality and stuff. So okay, next question then, Matt,

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<v Speaker 2>if this is about coverage and getting the right coverage,

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<v Speaker 2>why what happens? Where are they covered for their unit?

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<v Speaker 2>We always hear the drywall in on a condo unit?

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<v Speaker 2>What does that mean? Most of the time? That's that's true.

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<v Speaker 6>It's so they call it skin in, which is basically

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<v Speaker 6>the sheet rock and everything.

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<v Speaker 5>Inside from there.

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<v Speaker 6>That can vary though just again depends on the policy

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<v Speaker 6>the HOA, how they had that set up can vary.

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<v Speaker 6>But in general, if you have a balcony, that that

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<v Speaker 6>area is covered by the hoa's insurance in any common areas,

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<v Speaker 6>any hallways or common areas.

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<v Speaker 8>Or Matt, what about windows on a condoor?

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<v Speaker 10>Time?

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<v Speaker 5>And this is marked from Genesis Total Exteriors.

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<v Speaker 2>Go ahead, Yeah, usually the windows and doors.

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<v Speaker 6>Lately, I you know, that used to be the hoa's case,

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<v Speaker 6>but now I've seen a couple of claims where the

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<v Speaker 6>doors and windows are actually the considered part of the

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<v Speaker 6>unit owners.

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<v Speaker 5>And but you would have to match, of course what

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<v Speaker 5>they have there.

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<v Speaker 2>And that's that's where it gets.

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<v Speaker 6>Yeah, So if you you want to put in a

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<v Speaker 6>new sliding door, for instance, on your balcony, that needs

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<v Speaker 6>to be consistent with what the entire building has unless

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<v Speaker 6>it's somehow not visible.

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<v Speaker 7>So I guess we need an extra rider or something

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<v Speaker 7>to make sure your windows are covered.

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<v Speaker 8>Yeah, on a townhouse or a condo, right, yep.

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<v Speaker 2>Okay, now, okay, so the coverage drywall in then Mark Schumansky,

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<v Speaker 2>when I want to talk about what you do in

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<v Speaker 2>a condo, because so many people say they find it

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<v Speaker 2>very difficult to get a contractor into their Townhomer condo

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<v Speaker 2>and the HA puts up all kinds of roadblocks. We

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<v Speaker 2>had this happen with the HVAC companies, all kinds. So

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<v Speaker 2>I want to talk about that because a lot of

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<v Speaker 2>people do have problems and they need help, I mean,

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<v Speaker 2>even simple remodeling in a condo.

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<v Speaker 5>We just need to talk about that.

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<v Speaker 2>Coming up, I'm Tom Martino three oh three seven to

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<v Speaker 2>one three A two five five. By the way, Frank Duran,

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00:18:30.599 --> 00:18:33.559
<v Speaker 2>the real estate Man, will do an evaluation of your home.

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00:18:33.720 --> 00:18:35.599
<v Speaker 2>If you're thinking of selling, why would.

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<v Speaker 5>You do that?

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<v Speaker 2>So you know what to ask for it or what

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<v Speaker 2>you're going to clear. He can predict, basically on his

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00:18:41.680 --> 00:18:43.720
<v Speaker 2>thirty years of experience, what you're gonna net on that

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<v Speaker 2>and what you can buy. And it's all a free

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<v Speaker 2>service provided by Frank Duran the real Estateman dot com.

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<v Speaker 2>Go with a sure thing Denver's Best Roofer Excel Roofing

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00:18:58.880 --> 00:19:05.240
<v Speaker 2>dot com. You don't pay until you're content. Time for

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00:19:05.279 --> 00:19:08.440
<v Speaker 2>an insurance check up free, no obligation. In comparison, call

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00:19:08.559 --> 00:19:11.880
<v Speaker 2>Compass Insurance paying too much your coverage at dozens of

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00:19:11.880 --> 00:19:14.559
<v Speaker 2>insurance companies find out now three oh three seven to

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00:19:14.640 --> 00:19:17.440
<v Speaker 2>seven to one help. You'll think you're his only customer

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00:19:17.480 --> 00:19:19.720
<v Speaker 2>when you choose Frank durand the real estate Man dot

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<v Speaker 2>com to list your home with Remax Alliance three oh

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<v Speaker 2>three nine two zero sixteen twenty two. Hi Tom Martino,

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<v Speaker 2>your troubleshooter three oh three Martino three O three six

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<v Speaker 2>two seven eight four six six is our number twenty

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<v Speaker 2>four to seven three oh three Martino, and you can

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<v Speaker 2>call it now.

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<v Speaker 5>So let's go and mona widshot hear you?

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<v Speaker 2>Okay, so let's go to Glenn, who wants to talk

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<v Speaker 2>about a scam. Call Glenn, what's going on?

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<v Speaker 11>That was a cute one. Yeah, this guy just called

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<v Speaker 11>me a minute ago from a defunk number of car

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<v Speaker 11>spoof number. And you hear the little water drop, the

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<v Speaker 11>little blip as soon as you then.

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<v Speaker 5>What does that mean? What does that mean? The little blip,

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<v Speaker 5>just like when it's on that fake Google number and stuff.

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<v Speaker 5>Oh okay, so all right.

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<v Speaker 11>Well they he says, hey, did you get the two

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<v Speaker 11>notices from Excel Energy about your disconnect that your residents

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<v Speaker 11>that actually had my address? I figured he probably got it.

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<v Speaker 5>Oh that Excel Energy thing, you got it?

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<v Speaker 11>But yeah, well the funny thing is is I'm in

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<v Speaker 11>Elizabeth and we don't have that Excel. So I just

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<v Speaker 11>laughed at him and told him he needs to run

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<v Speaker 11>a better scam.

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<v Speaker 2>And so anyway, what happened? Did you did you get

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00:20:36.240 --> 00:20:37.960
<v Speaker 2>his number? I wish you would have gotten a number

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<v Speaker 2>so we could have scammed the scammer.

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<v Speaker 5>Yeah.

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<v Speaker 11>I didn't quite get there. I was just taken back there.

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<v Speaker 2>What did he want you to do? Make payment on

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<v Speaker 2>your Excel bill with Apple tunes or something.

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<v Speaker 5>I mean, it's amazing.

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00:20:50.920 --> 00:20:52.640
<v Speaker 2>What cards they asked you to get to pay for

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00:20:52.720 --> 00:20:53.759
<v Speaker 2>your utilities?

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<v Speaker 11>Oh he was looking for a credit card number.

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00:20:56.880 --> 00:20:59.240
<v Speaker 2>Oh okay, well geez, let me give it to you

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<v Speaker 2>right away. I know, it's crazy.

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<v Speaker 5>Heads up, Yeah, these happen all the time. So you

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<v Speaker 5>just got it.

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<v Speaker 2>And and the number you captured wasn't really their number

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<v Speaker 2>at all, right.

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00:21:12.119 --> 00:21:14.559
<v Speaker 11>Oh not at all, and it's a dead defunct number

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<v Speaker 11>that doesn't answer to anything.

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<v Speaker 2>It's of course, of course, well thanks plan, I appreciate

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00:21:20.359 --> 00:21:24.960
<v Speaker 2>you listening and whatever, and so anyway, people here, here's

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<v Speaker 2>the bottom line. None of these services call you for payment,

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00:21:28.960 --> 00:21:29.640
<v Speaker 2>none of them.

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<v Speaker 5>None of them. None of them do that, none of them.

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<v Speaker 2>So they might email you and say, you know, call call,

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00:21:37.720 --> 00:21:40.240
<v Speaker 2>they don't. Even the legit ones don't even give you

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00:21:40.359 --> 00:21:45.960
<v Speaker 2>a link anymore. I got one from Chase today and

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<v Speaker 2>it says log onto your Chase account and make sure

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00:21:50.279 --> 00:21:55.599
<v Speaker 2>something is up to date. So but that's all they

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<v Speaker 2>said to do. They didn't say, hit you know, link here.

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00:22:00.160 --> 00:22:02.880
<v Speaker 2>They didn't say call this number, because you don't know

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<v Speaker 2>what is inside the email, if it's accurate, if it's

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00:22:05.519 --> 00:22:08.680
<v Speaker 2>really from Chase, whatever, whatever, whatever. Now, some people know

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00:22:08.720 --> 00:22:11.839
<v Speaker 2>how to read URLs, they know how to they know

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00:22:11.880 --> 00:22:14.720
<v Speaker 2>how to talk about a genuine or if it's a

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00:22:14.799 --> 00:22:15.359
<v Speaker 2>genuine you.

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<v Speaker 5>Are al mark. Do you feel comfortable?

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00:22:17.440 --> 00:22:22.240
<v Speaker 2>Do you feel comfortable looking at a URL knowing it's genuine?

431
00:22:22.599 --> 00:22:25.640
<v Speaker 5>Yeah, But I generally don't follow anything like that.

432
00:22:25.799 --> 00:22:28.400
<v Speaker 2>I mean, even if it has a legit r L right,

433
00:22:28.480 --> 00:22:31.240
<v Speaker 2>because I think they can spoof you arel not you

434
00:22:31.240 --> 00:22:35.039
<v Speaker 2>are l. Yeah, they can spoof like I think you're up.

435
00:22:35.240 --> 00:22:38.440
<v Speaker 9>I don't think they can really spoof URLs, not real ones.

436
00:22:38.480 --> 00:22:41.920
<v Speaker 9>But no, no, I mean in the in your email

437
00:22:42.039 --> 00:22:45.279
<v Speaker 9>when it say look real, but the link's different exactly.

438
00:22:45.519 --> 00:22:47.960
<v Speaker 5>They can make it look like Excel energy.

439
00:22:48.039 --> 00:22:50.920
<v Speaker 9>I mean, Kelly, why would you unless if you do

440
00:22:51.160 --> 00:22:54.400
<v Speaker 9>like a password reset and you initiated it, then it

441
00:22:54.480 --> 00:22:57.319
<v Speaker 9>emails you a link for a password reset. I don't

442
00:22:57.359 --> 00:23:00.559
<v Speaker 9>know why most people would ever follow any unless if

443
00:23:00.559 --> 00:23:03.240
<v Speaker 9>they initiated it. Why would you click on any link?

444
00:23:04.559 --> 00:23:08.680
<v Speaker 2>Exactly? That's the way I feel. I mean, it's ridiculous.

445
00:23:08.960 --> 00:23:10.920
<v Speaker 2>I don't know how many people have been scammed over

446
00:23:11.000 --> 00:23:13.640
<v Speaker 2>the years, but my god, it happens all the time.

447
00:23:13.799 --> 00:23:16.880
<v Speaker 2>People are losing their life savings now and a lot

448
00:23:16.880 --> 00:23:20.119
<v Speaker 2>of that's having to do with the remote software. Now

449
00:23:20.839 --> 00:23:23.240
<v Speaker 2>I want to I want to tell you about my

450
00:23:23.319 --> 00:23:26.599
<v Speaker 2>guest here that I had come in. His name's Dimitri,

451
00:23:28.000 --> 00:23:30.160
<v Speaker 2>and he's going to be one of our deputies because

452
00:23:30.640 --> 00:23:33.880
<v Speaker 2>he's an entrepreneur for many years. I've known him for

453
00:23:34.880 --> 00:23:36.960
<v Speaker 2>I think forty years, thirty years whatever. I was on

454
00:23:37.039 --> 00:23:39.759
<v Speaker 2>Channel four to how I got to meet him. I

455
00:23:39.799 --> 00:23:42.559
<v Speaker 2>was on Channel four and they were doing a cover

456
00:23:42.680 --> 00:23:47.079
<v Speaker 2>for a magazine about me, right, and.

457
00:23:47.480 --> 00:23:49.720
<v Speaker 5>Was a GQ or mad magazine.

458
00:23:50.279 --> 00:23:53.200
<v Speaker 2>No, I think it was a GQ and play girl.

459
00:23:53.599 --> 00:23:58.599
<v Speaker 2>But anyway, I was doing a cover for a business

460
00:23:58.640 --> 00:24:01.799
<v Speaker 2>magazine of some kind and they did a really clever

461
00:24:01.960 --> 00:24:05.359
<v Speaker 2>shoot where I had all of these things juggling in

462
00:24:05.400 --> 00:24:09.839
<v Speaker 2>the air and like toasters and cars and and but

463
00:24:09.880 --> 00:24:15.160
<v Speaker 2>they needed a really beautiful background city scape. They didn't

464
00:24:15.200 --> 00:24:18.319
<v Speaker 2>want me outside though. They wanted to control the lighting

465
00:24:19.119 --> 00:24:21.519
<v Speaker 2>and Dmitrian, how the hell did they pick you? How

466
00:24:21.559 --> 00:24:23.599
<v Speaker 2>did they know you? Did you know the photographer?

467
00:24:23.799 --> 00:24:25.160
<v Speaker 12>I'm friends with a photographer.

468
00:24:25.359 --> 00:24:27.960
<v Speaker 5>Oh okay, and he remembered your backdrop.

469
00:24:28.240 --> 00:24:30.440
<v Speaker 13>He's been to my loft before and he thought it

470
00:24:30.440 --> 00:24:31.680
<v Speaker 13>was a good urban setting.

471
00:24:32.000 --> 00:24:34.000
<v Speaker 2>You can see everything right from your loft. Are you

472
00:24:34.000 --> 00:24:36.799
<v Speaker 2>still there, by the way, I'm still there. No, really, yes,

473
00:24:37.079 --> 00:24:39.799
<v Speaker 2>ho stays there that long? You must make a mint

474
00:24:39.839 --> 00:24:43.000
<v Speaker 2>on that thing. Holy crap. If you've owned that for

475
00:24:43.039 --> 00:24:43.799
<v Speaker 2>how many years?

476
00:24:44.599 --> 00:24:44.799
<v Speaker 3>Oh?

477
00:24:44.839 --> 00:24:46.400
<v Speaker 12>I bought it in two thousand.

478
00:24:46.640 --> 00:24:48.559
<v Speaker 2>And oh so it was only in two thousand we

479
00:24:48.640 --> 00:24:52.279
<v Speaker 2>did this, okay, So, but so in two thousand, that's right,

480
00:24:52.319 --> 00:24:56.000
<v Speaker 2>because okay, so two thousand that thing must have gone

481
00:24:56.039 --> 00:24:57.599
<v Speaker 2>up tremendously in value.

482
00:24:57.839 --> 00:24:58.079
<v Speaker 5>Wow.

483
00:24:58.119 --> 00:25:00.200
<v Speaker 13>Yeah, I think I'll do okay with it, especially since

484
00:25:00.279 --> 00:25:02.160
<v Speaker 13>the capital gains will be tax free.

485
00:25:02.480 --> 00:25:05.759
<v Speaker 2>Yeah, or some of them, some of them okay. So

486
00:25:05.759 --> 00:25:08.759
<v Speaker 2>so anyway we went Uh. So we went there and

487
00:25:09.160 --> 00:25:10.680
<v Speaker 2>did it, and I met him and that was it.

488
00:25:10.759 --> 00:25:13.160
<v Speaker 2>And then we ran into each other from time to time,

489
00:25:13.200 --> 00:25:17.079
<v Speaker 2>and most recently I ran into him at at a party,

490
00:25:17.200 --> 00:25:20.720
<v Speaker 2>so and I hesitated. Well, No, it's a party he

491
00:25:20.799 --> 00:25:23.920
<v Speaker 2>started with some friends called meat Fest. That's right, Mark

492
00:25:24.039 --> 00:25:24.839
<v Speaker 2>meat Fest.

493
00:25:24.920 --> 00:25:28.279
<v Speaker 5>Geez, do you know what it is? I hate to

494
00:25:28.359 --> 00:25:31.279
<v Speaker 5>even guess. Meat Fest is where.

495
00:25:32.640 --> 00:25:36.759
<v Speaker 2>You go and everyone brings a meat dish and it's

496
00:25:36.839 --> 00:25:39.720
<v Speaker 2>meant to uh, to celebrate meat.

497
00:25:40.079 --> 00:25:42.759
<v Speaker 5>Is it like an all boys club or what? No?

498
00:25:42.559 --> 00:25:46.039
<v Speaker 13>Oh, No, everyone's there, everyone is welcome, and we had

499
00:25:46.039 --> 00:25:49.160
<v Speaker 13>twenty six different animals represented at this year's fest time.

500
00:25:49.200 --> 00:25:49.759
<v Speaker 1>Oh my god.

501
00:25:49.880 --> 00:25:57.000
<v Speaker 9>Okay, well then like, yeah, armarillo, what are those armadilla?

502
00:25:57.079 --> 00:25:59.519
<v Speaker 5>Armadillo? Was that I think I think there might have been.

503
00:25:59.519 --> 00:26:01.960
<v Speaker 5>There was ally gator. H there was a there was

504
00:26:01.960 --> 00:26:04.319
<v Speaker 5>a snake, caraban monkey.

505
00:26:05.119 --> 00:26:10.640
<v Speaker 2>No, no, a lot of rattles thinking different things, and

506
00:26:10.680 --> 00:26:12.160
<v Speaker 2>I brought well what was Yeah?

507
00:26:12.160 --> 00:26:14.720
<v Speaker 5>What did you bring? The most exotic you can find?

508
00:26:14.759 --> 00:26:15.119
<v Speaker 2>Steak?

509
00:26:15.359 --> 00:26:17.559
<v Speaker 5>Meatballs? Meatballs, they were good.

510
00:26:17.559 --> 00:26:18.960
<v Speaker 12>And that tomatoes because.

511
00:26:18.680 --> 00:26:22.119
<v Speaker 2>What we had to do was make small bite size

512
00:26:22.200 --> 00:26:23.440
<v Speaker 2>for seventy five people.

513
00:26:23.480 --> 00:26:25.119
<v Speaker 5>What was the most exotic though?

514
00:26:26.000 --> 00:26:27.799
<v Speaker 2>Wait wait wait wait, wait wait wait, I forget the

515
00:26:27.880 --> 00:26:31.759
<v Speaker 2>name I had it, the little uh little vermit. Oh

516
00:26:32.079 --> 00:26:34.960
<v Speaker 2>something I got No, there was some really crazy stuff.

517
00:26:35.039 --> 00:26:38.480
<v Speaker 2>No no, no, no, no, road kangaroo time.

518
00:26:39.160 --> 00:26:44.279
<v Speaker 5>No we didn't. Those are in Australia or not Australia. No, no,

519
00:26:44.359 --> 00:26:46.680
<v Speaker 5>there were some I can't think of it, damn it.

520
00:26:46.720 --> 00:26:48.839
<v Speaker 5>They were really weird.

521
00:26:49.440 --> 00:26:52.079
<v Speaker 9>You remember back in the day, everybody thought for a while,

522
00:26:52.200 --> 00:26:55.440
<v Speaker 9>like in the nineties or late eighties, they thought McDonald's

523
00:26:55.519 --> 00:26:56.920
<v Speaker 9>was serving kangaroo.

524
00:26:57.680 --> 00:27:01.400
<v Speaker 2>Yeah, yeah, that would anyway. So here's what I want

525
00:27:01.400 --> 00:27:03.759
<v Speaker 2>to tell you. So I man into him, and he says,

526
00:27:03.799 --> 00:27:07.079
<v Speaker 2>you know, I have my schedule, is my own. You

527
00:27:07.160 --> 00:27:09.519
<v Speaker 2>know he works, But he says, hey, I'd love to

528
00:27:09.599 --> 00:27:11.319
<v Speaker 2>do that. I've been listening to you for years and

529
00:27:11.960 --> 00:27:13.799
<v Speaker 2>I have a lot of expertise. Of course he does.

530
00:27:14.119 --> 00:27:15.480
<v Speaker 2>So what business are you in now?

531
00:27:15.960 --> 00:27:18.200
<v Speaker 13>I operate a small commercial recycling company.

532
00:27:18.480 --> 00:27:20.039
<v Speaker 5>And when I met you, what were you doing?

533
00:27:20.480 --> 00:27:22.519
<v Speaker 12>I was working for a commercial recycling company.

534
00:27:22.519 --> 00:27:24.079
<v Speaker 5>Oh wait a minute, Wait a second.

535
00:27:24.119 --> 00:27:27.400
<v Speaker 9>When you say recycling, do you mean like like trash,

536
00:27:27.519 --> 00:27:28.880
<v Speaker 9>like when they pick up the trash.

537
00:27:28.920 --> 00:27:30.119
<v Speaker 5>But it's a recycling bin.

538
00:27:31.440 --> 00:27:33.119
<v Speaker 12>No, not the residential mix.

539
00:27:33.359 --> 00:27:39.440
<v Speaker 13>We recycle for industrial customers who produce enormous amounts of cardboard, plastics,

540
00:27:39.440 --> 00:27:40.279
<v Speaker 13>and certain metals.

541
00:27:40.319 --> 00:27:43.240
<v Speaker 9>So you're picking up exact stuff like cardboard or plastic

542
00:27:43.359 --> 00:27:43.799
<v Speaker 9>or whatever.

543
00:27:44.279 --> 00:27:44.720
<v Speaker 12>Exactly.

544
00:27:44.759 --> 00:27:45.599
<v Speaker 5>I've always thought this.

545
00:27:45.759 --> 00:27:48.319
<v Speaker 9>Tell me if this is true, I'm talking more of

546
00:27:48.359 --> 00:27:50.519
<v Speaker 9>the residentials, and I'm talking to some of these fly

547
00:27:50.680 --> 00:27:51.880
<v Speaker 9>by night exactly.

548
00:27:52.000 --> 00:27:53.799
<v Speaker 2>I want to know the same thing you're going to ask.

549
00:27:53.839 --> 00:27:56.240
<v Speaker 9>Go ahead, Yeah, so you know they want to charge

550
00:27:56.279 --> 00:27:58.680
<v Speaker 9>you a five bucks extra to get the recycling bind

551
00:27:59.240 --> 00:28:01.240
<v Speaker 9>I think it all go in the same place. Now,

552
00:28:01.279 --> 00:28:04.359
<v Speaker 9>I'm not saying that about for example, waste management. But

553
00:28:04.440 --> 00:28:07.319
<v Speaker 9>I mean there is a million fly by night trash

554
00:28:07.480 --> 00:28:09.759
<v Speaker 9>trucks that start a little route and they sell it

555
00:28:09.799 --> 00:28:12.839
<v Speaker 9>to the big guys. I don't think they actually recycle.

556
00:28:12.920 --> 00:28:13.680
<v Speaker 5>What do you think?

557
00:28:14.000 --> 00:28:15.640
<v Speaker 2>Hold on? I want to come right back to that

558
00:28:15.720 --> 00:28:17.920
<v Speaker 2>mark because I also want to ask. I want to

559
00:28:17.960 --> 00:28:20.400
<v Speaker 2>ask how much of the recycling is wasted because we

560
00:28:20.440 --> 00:28:21.200
<v Speaker 2>don't do it right.

561
00:28:21.400 --> 00:28:22.759
<v Speaker 5>You hear all of these rules.

562
00:28:22.920 --> 00:28:25.400
<v Speaker 2>You can't have food in it or touching it. I mean,

563
00:28:25.559 --> 00:28:27.839
<v Speaker 2>does that mean we wash our bottles before putting them

564
00:28:27.839 --> 00:28:28.119
<v Speaker 2>in there?

565
00:28:28.240 --> 00:28:30.519
<v Speaker 5>You can't have labels, some of them say no bags.

566
00:28:30.559 --> 00:28:31.720
<v Speaker 5>I want to know what happens.

567
00:28:31.920 --> 00:28:34.200
<v Speaker 2>Do they take the thing and go through it and

568
00:28:34.400 --> 00:28:36.839
<v Speaker 2>separate and try to keep some of it or do

569
00:28:36.880 --> 00:28:38.920
<v Speaker 2>they just say the hell with it? I want, I

570
00:28:38.960 --> 00:28:41.160
<v Speaker 2>really do. I want to hear this from somebody in

571
00:28:41.200 --> 00:28:43.759
<v Speaker 2>the business. Plus what you just asked. Coming up on

572
00:28:43.799 --> 00:28:51.480
<v Speaker 2>the Troubleshooter Show, Go with a sure Thing Denver's Best

573
00:28:51.559 --> 00:28:54.440
<v Speaker 2>Roofer Excel Roofing dot com. You don't pay a cent

574
00:28:54.640 --> 00:29:00.759
<v Speaker 2>until you're content time for an insurance Yeah, cup free,

575
00:29:00.799 --> 00:29:04.519
<v Speaker 2>no obligation. In comparison, call Compass insurance paying too much

576
00:29:04.640 --> 00:29:07.599
<v Speaker 2>your coverage at dozens of insurance companies. Find Out Now

577
00:29:07.680 --> 00:29:09.200
<v Speaker 2>three all three seven seven to one.

578
00:29:09.279 --> 00:29:09.559
<v Speaker 5>Help.

579
00:29:09.720 --> 00:29:12.359
<v Speaker 2>You'll think you're his only customer when you choose Frank

580
00:29:12.400 --> 00:29:14.880
<v Speaker 2>durand the real estate man dot Com to list your

581
00:29:14.880 --> 00:29:18.079
<v Speaker 2>home with Remax Alliance three all three nine two zero

582
00:29:18.160 --> 00:29:23.960
<v Speaker 2>sixteen twenty two, Martino Your Troubleshooter three oh three Martino

583
00:29:24.039 --> 00:29:25.240
<v Speaker 2>three oh three six two.

584
00:29:25.039 --> 00:29:25.880
<v Speaker 5>Seventy eighty four to six.

585
00:29:26.240 --> 00:29:29.240
<v Speaker 2>Yes, we are solviing problems, answering questions, tak complaints Like yesterday, man,

586
00:29:29.279 --> 00:29:32.759
<v Speaker 2>we had some, we were loaded with problems and uh

587
00:29:33.039 --> 00:29:35.519
<v Speaker 2>and did some real good and we'll have follow ups

588
00:29:35.559 --> 00:29:38.359
<v Speaker 2>coming up. We have in the studio with us also

589
00:29:38.400 --> 00:29:41.640
<v Speaker 2>Mark Shamansky and Key's with Genesis Total Exteriors. We have

590
00:29:41.680 --> 00:29:44.680
<v Speaker 2>Matt Stanford with Paragon Services, and I do have some

591
00:29:44.759 --> 00:29:49.279
<v Speaker 2>texts for them as well. Paragon Services does public adjusting.

592
00:29:49.640 --> 00:29:52.039
<v Speaker 2>But we were talking about recycling, so I want to

593
00:29:52.079 --> 00:29:54.440
<v Speaker 2>continue on that vein. So Mark, what were you asking

594
00:29:54.480 --> 00:29:56.440
<v Speaker 2>about recycling? Do they really recycle?

595
00:29:56.920 --> 00:29:57.079
<v Speaker 3>Yeah?

596
00:29:57.160 --> 00:29:59.960
<v Speaker 9>Aren't there trash companies that don't? I mean, for real,

597
00:30:00.079 --> 00:30:01.400
<v Speaker 9>there must be there must be.

598
00:30:02.960 --> 00:30:05.599
<v Speaker 13>Well, I periodically hear those stories from time to time.

599
00:30:05.880 --> 00:30:08.720
<v Speaker 13>I personally have never encountered one. I can tell you

600
00:30:08.720 --> 00:30:10.640
<v Speaker 13>that there are only a few facilities in the metro

601
00:30:10.720 --> 00:30:16.720
<v Speaker 13>area that process residential recycling. Waste Management and Republic Services

602
00:30:16.720 --> 00:30:17.240
<v Speaker 13>both run.

603
00:30:17.160 --> 00:30:19.640
<v Speaker 2>And when they pick up those yellow lids, they really

604
00:30:19.720 --> 00:30:24.000
<v Speaker 2>do take them to the recycling center. Yes, what do

605
00:30:24.039 --> 00:30:27.519
<v Speaker 2>they do? Because not everyone follows the exact rules? I mean,

606
00:30:27.599 --> 00:30:32.279
<v Speaker 2>my god, they're like rules right, like, yeah, okay, so

607
00:30:32.319 --> 00:30:33.119
<v Speaker 2>what do you do?

608
00:30:34.200 --> 00:30:38.359
<v Speaker 13>Well, if there's contamination, which is very common in residential recycling, yeah,

609
00:30:38.400 --> 00:30:41.359
<v Speaker 13>then you know, it's a labor intensive process. That stuff

610
00:30:41.440 --> 00:30:44.920
<v Speaker 13>gets dumped and then bulldozed dowto miles of conveyor belts.

611
00:30:44.920 --> 00:30:46.160
<v Speaker 12>And there are many, many people.

612
00:30:46.240 --> 00:30:49.079
<v Speaker 2>There are people that literally separate does so, Now, if

613
00:30:49.079 --> 00:30:51.599
<v Speaker 2>you put a bottle in there and it has a

614
00:30:51.640 --> 00:30:54.079
<v Speaker 2>little bit of cranberry juice left, can they use it

615
00:30:54.160 --> 00:30:57.519
<v Speaker 2>or they yes? Okay, So what would make a bottle

616
00:30:57.599 --> 00:30:58.240
<v Speaker 2>not used?

617
00:31:00.559 --> 00:31:03.920
<v Speaker 13>You know, if there's more than just some residual juice

618
00:31:04.039 --> 00:31:06.720
<v Speaker 13>or milk in it. If you have a quarter full bottle,

619
00:31:06.799 --> 00:31:08.599
<v Speaker 13>they're not going to open it up and dump the

620
00:31:08.599 --> 00:31:09.079
<v Speaker 13>stuff out.

621
00:31:09.160 --> 00:31:10.480
<v Speaker 12>That's going to go in the trash.

622
00:31:10.599 --> 00:31:12.440
<v Speaker 5>Okay, what about a pizza box?

623
00:31:12.799 --> 00:31:15.759
<v Speaker 13>Good question, I get that all the time. Pizza box

624
00:31:16.000 --> 00:31:17.599
<v Speaker 13>grease stains, Yeah.

625
00:31:17.480 --> 00:31:17.799
<v Speaker 14>Do not.

626
00:31:18.039 --> 00:31:20.440
<v Speaker 13>Those do not affect the recyclability of the cardboard. But

627
00:31:20.480 --> 00:31:22.640
<v Speaker 13>if there's some cheese stuck to it, or if you

628
00:31:22.680 --> 00:31:24.559
<v Speaker 13>have the foil liners still in there.

629
00:31:24.400 --> 00:31:28.160
<v Speaker 2>So Anthony's boxes, No, no, But will they they won't

630
00:31:28.160 --> 00:31:30.400
<v Speaker 2>even take that trash off of the box and then

631
00:31:30.440 --> 00:31:31.680
<v Speaker 2>put the box in recycle.

632
00:31:32.079 --> 00:31:34.880
<v Speaker 12>Yeah, they'll just shove it right off the line into

633
00:31:34.920 --> 00:31:35.519
<v Speaker 12>the reject.

634
00:31:36.160 --> 00:31:40.000
<v Speaker 2>Okay, what are some other common things that are rejected

635
00:31:40.039 --> 00:31:41.680
<v Speaker 2>that we think, hey, this is good.

636
00:31:42.240 --> 00:31:43.559
<v Speaker 13>Well, I think there are a couple of things that

637
00:31:43.599 --> 00:31:45.880
<v Speaker 13>really plague the recycling facilities.

638
00:31:45.920 --> 00:31:47.000
<v Speaker 12>One of them is films.

639
00:31:47.079 --> 00:31:51.240
<v Speaker 13>It's the technical term for bags and seram. No bags,

640
00:31:51.279 --> 00:31:55.160
<v Speaker 13>no bags. They no kind of plastic bag, No plastic bags.

641
00:31:55.160 --> 00:31:57.519
<v Speaker 13>They get wrapped around all kinds of equipment. They also

642
00:31:57.559 --> 00:32:01.640
<v Speaker 13>get wrapped around other recycling recycling that otherwise would be recovered.

643
00:32:01.920 --> 00:32:05.039
<v Speaker 2>So you don't so okay, wow, I didn't know. So

644
00:32:05.079 --> 00:32:07.359
<v Speaker 2>if you get a package in a plastic bag or

645
00:32:07.400 --> 00:32:09.799
<v Speaker 2>any plastic you don't. You don't put any plastic bags

646
00:32:09.799 --> 00:32:10.480
<v Speaker 2>in recycling.

647
00:32:10.599 --> 00:32:11.599
<v Speaker 12>No plastic bags.

648
00:32:11.880 --> 00:32:15.160
<v Speaker 2>Okay, so if it's mixed in with your other stuff,

649
00:32:15.160 --> 00:32:17.640
<v Speaker 2>it doesn't ruin your entire it's not like they reject

650
00:32:17.680 --> 00:32:18.119
<v Speaker 2>the whole thing.

651
00:32:18.200 --> 00:32:20.240
<v Speaker 5>They put it on a conveyor belt, as you said,

652
00:32:20.640 --> 00:32:21.200
<v Speaker 5>Yeah they do.

653
00:32:21.279 --> 00:32:24.240
<v Speaker 13>But if that plastic is stuck to or wrapped around

654
00:32:24.319 --> 00:32:27.400
<v Speaker 13>some otherwise recyclable commodities, they're not going to be able

655
00:32:27.400 --> 00:32:29.920
<v Speaker 13>to take the time to pull them away from the plastic.

656
00:32:29.920 --> 00:32:30.839
<v Speaker 12>They'll just shove the hole.

657
00:32:31.119 --> 00:32:34.559
<v Speaker 9>So after all the glass is sorted and whatever there is.

658
00:32:34.640 --> 00:32:38.279
<v Speaker 9>After everything sorted, and then you have clean glass here,

659
00:32:38.359 --> 00:32:40.519
<v Speaker 9>you have cardboard here, whatever it happens to be.

660
00:32:41.039 --> 00:32:42.000
<v Speaker 1>What do they do then?

661
00:32:42.160 --> 00:32:45.279
<v Speaker 9>Do they like crush it into blocks and then they

662
00:32:45.440 --> 00:32:46.839
<v Speaker 9>sell it to the highest bidder?

663
00:32:46.880 --> 00:32:48.319
<v Speaker 5>I mean, what the hell do they do with it?

664
00:32:49.799 --> 00:32:53.400
<v Speaker 13>That's correct, They bail it into these big blocks that

665
00:32:53.480 --> 00:32:56.160
<v Speaker 13>are about the size of an office desk of like

666
00:32:56.279 --> 00:32:59.359
<v Speaker 13>stuff exactly. So there would be a bail of cardboard,

667
00:32:59.359 --> 00:33:01.799
<v Speaker 13>a bail of them, and the cans a bale of milk.

668
00:33:01.640 --> 00:33:04.400
<v Speaker 9>Jugs, and then like pepsi co for lack of a

669
00:33:04.440 --> 00:33:09.519
<v Speaker 9>better word, who who's recycling plastic to use for you know, pepsi?

670
00:33:09.839 --> 00:33:12.079
<v Speaker 5>They would maybe buy it if the price was right.

671
00:33:12.960 --> 00:33:15.039
<v Speaker 12>Yes, all of that stuff gets sold.

672
00:33:15.079 --> 00:33:17.400
<v Speaker 2>But but does it get sold not to the end

673
00:33:17.480 --> 00:33:19.839
<v Speaker 2>user but to people who know how to make it

674
00:33:19.880 --> 00:33:23.759
<v Speaker 2>into something. Right, So when when PEPSI says it uses recycled,

675
00:33:23.759 --> 00:33:27.200
<v Speaker 2>they it goes somewhere first to be recycled, right, I mean,

676
00:33:27.680 --> 00:33:29.880
<v Speaker 2>or does PEPSI take it and melt it down and

677
00:33:29.960 --> 00:33:30.279
<v Speaker 2>use it.

678
00:33:31.160 --> 00:33:32.839
<v Speaker 13>No, to the best of my knowledge, PEPSI does not

679
00:33:32.960 --> 00:33:37.000
<v Speaker 13>operate a reprocessing facility, but there are plenty of reprocessors

680
00:33:37.000 --> 00:33:37.559
<v Speaker 13>that will buy it.

681
00:33:37.720 --> 00:33:40.519
<v Speaker 2>So there's recycling which puts it all to the then

682
00:33:40.720 --> 00:33:45.240
<v Speaker 2>sens reprocess for the reprocessor connect. But then word does

683
00:33:45.279 --> 00:33:50.440
<v Speaker 2>it go which commodity the processing plasastic.

684
00:33:49.759 --> 00:33:52.400
<v Speaker 13>So you know, to continue with plastics. So there's bale

685
00:33:52.519 --> 00:33:55.400
<v Speaker 13>of soda bottles for example. We'll go to a plastic

686
00:33:55.480 --> 00:34:00.279
<v Speaker 13>recycled reprocessing facility where it's ground up into tiny little chipps.

687
00:34:00.759 --> 00:34:05.240
<v Speaker 13>It gets washed to remove the residual you know, soda, milk,

688
00:34:05.279 --> 00:34:10.039
<v Speaker 13>all that stuff, labels, and then that's sent to another

689
00:34:10.280 --> 00:34:13.800
<v Speaker 13>factory that makes plastic bottles which are then solds to

690
00:34:13.920 --> 00:34:14.199
<v Speaker 13>the end.

691
00:34:14.719 --> 00:34:17.000
<v Speaker 2>Wow, we have a lot happening here, so hang on

692
00:34:17.039 --> 00:34:19.119
<v Speaker 2>and we'll come back to this and more. Plus we

693
00:34:19.239 --> 00:34:24.079
<v Speaker 2>have guests in the studio and questions. I'm Tom Martino

694
00:34:24.239 --> 00:34:26.480
<v Speaker 2>three oh three seven to one three talk or three

695
00:34:26.639 --> 00:34:29.159
<v Speaker 2>oh three Martino three oh three.

696
00:34:29.519 --> 00:34:33.320
<v Speaker 5>Six two seven eight four six ' six.

697
00:34:34.199 --> 00:34:40.159
<v Speaker 2>I'm Tom go with a sure thing Denver's best roofer

698
00:34:40.320 --> 00:34:43.199
<v Speaker 2>Excel Roofing dot com. You don't pay a cent until

699
00:34:43.239 --> 00:34:49.119
<v Speaker 2>you're content. Time for an insurance check up free no

700
00:34:49.199 --> 00:34:53.559
<v Speaker 2>obligation comparison call Compass Insurance Paying too much your coverage

701
00:34:53.559 --> 00:34:56.440
<v Speaker 2>at dozens of insurance companies find out now three oh three,

702
00:34:56.639 --> 00:34:58.760
<v Speaker 2>seven to seven to one help. You'll think you're his

703
00:34:58.920 --> 00:35:01.559
<v Speaker 2>only customer when you choose Frank durand the real estate

704
00:35:01.599 --> 00:35:04.840
<v Speaker 2>Man dot com to list your home with Remax Alliance

705
00:35:05.079 --> 00:35:07.400
<v Speaker 2>three oh three nine two zero sixteen twenty two.

706
00:35:08.280 --> 00:35:17.760
<v Speaker 4>Yeah, ripped you needed, that's who.

707
00:35:17.679 --> 00:35:18.480
<v Speaker 2>You don't have to.

708
00:35:20.920 --> 00:35:22.880
<v Speaker 3>Run anxious as fast as we can.

709
00:35:24.199 --> 00:35:25.599
<v Speaker 4>Shooter's gonna help her.

710
00:35:25.760 --> 00:35:29.840
<v Speaker 1>Come Man six is the Troubleshooter Show.

711
00:35:30.440 --> 00:35:40.719
<v Speaker 15>Now Tom Martino, Welcome, Welcome to the show, mister Martino.

712
00:35:41.000 --> 00:35:42.440
<v Speaker 5>Yeah, tell him? Why are you about it?

713
00:35:42.719 --> 00:35:44.159
<v Speaker 2>Why are you racing me out of it?

714
00:35:44.559 --> 00:35:48.440
<v Speaker 5>What do you what do you mean? Nothing? I just

715
00:35:48.679 --> 00:35:52.519
<v Speaker 5>you thought I was absent? Well I should have maybe

716
00:35:52.519 --> 00:35:53.239
<v Speaker 5>aren't you maybe not?

717
00:35:54.119 --> 00:35:56.599
<v Speaker 2>You know you keep making these jokes. It's been out

718
00:35:56.639 --> 00:36:00.639
<v Speaker 2>there in the public and soon soon as I retired,

719
00:36:00.679 --> 00:36:05.119
<v Speaker 2>there will be a lawsuit against Shannon and Dragon and

720
00:36:05.199 --> 00:36:14.320
<v Speaker 2>Kaschina and Mark, and I will claim all elder abuse

721
00:36:14.440 --> 00:36:17.000
<v Speaker 2>for a person at risk. And by the way, I

722
00:36:17.079 --> 00:36:20.199
<v Speaker 2>got so many witnesses. All my YouTube morons are witnesses.

723
00:36:20.440 --> 00:36:23.480
<v Speaker 2>They all say they will testify for me on the

724
00:36:23.519 --> 00:36:27.320
<v Speaker 2>elder abuse And so it's gonna be it's gonna.

725
00:36:27.039 --> 00:36:29.480
<v Speaker 9>Be terrible for you guys. I got twenty bucks. She

726
00:36:29.519 --> 00:36:30.800
<v Speaker 9>forgets about the lawsuit.

727
00:36:31.280 --> 00:36:34.039
<v Speaker 2>See that's another one that's going on there too, the

728
00:36:34.079 --> 00:36:36.199
<v Speaker 2>only one not being named in the suit of sues.

729
00:36:36.920 --> 00:36:39.559
<v Speaker 2>And I love it because she treats me so well.

730
00:36:40.480 --> 00:36:42.639
<v Speaker 5>Oh you should see what she says when you're not.

731
00:36:44.320 --> 00:36:44.639
<v Speaker 2>Right.

732
00:36:45.639 --> 00:36:48.519
<v Speaker 5>Yeah, So anyway, I might name my kids.

733
00:36:50.119 --> 00:36:50.840
<v Speaker 2>For elder of you.

734
00:36:51.159 --> 00:36:54.280
<v Speaker 9>Notice as your kids hit well, your kids are not

735
00:36:54.400 --> 00:36:57.079
<v Speaker 9>quite there yet, but as they get around twenty and

736
00:36:57.159 --> 00:37:01.840
<v Speaker 9>a little above, they really do have this. They really

737
00:37:01.880 --> 00:37:05.519
<v Speaker 9>do start making fun of their parents in the age

738
00:37:06.039 --> 00:37:09.800
<v Speaker 9>and things like you say that nowadays, they don't say, well.

739
00:37:09.719 --> 00:37:11.639
<v Speaker 2>They've been making fun of us for a long time.

740
00:37:11.719 --> 00:37:14.079
<v Speaker 2>They just got of course, what do you think my

741
00:37:14.239 --> 00:37:17.400
<v Speaker 2>kids at eighteen and nineteen are not doing that. But

742
00:37:17.400 --> 00:37:20.480
<v Speaker 2>by you know, I'm old for having kids eighteen and nineteen.

743
00:37:20.519 --> 00:37:20.960
<v Speaker 5>I get it.

744
00:37:21.280 --> 00:37:24.880
<v Speaker 2>So the extra they have extra stuff to make fun of, Patricia,

745
00:37:25.440 --> 00:37:27.960
<v Speaker 2>What do you want to talk about, Patricia, Welcome to

746
00:37:28.000 --> 00:37:28.400
<v Speaker 2>the show.

747
00:37:30.199 --> 00:37:34.480
<v Speaker 16>Well, I wanted to shout out to Matt. I have

748
00:37:34.599 --> 00:37:37.679
<v Speaker 16>been using him for a fire that I've had, and

749
00:37:37.719 --> 00:37:43.480
<v Speaker 16>he has been an absolute blessing to me. Okay, So,

750
00:37:43.519 --> 00:37:47.559
<v Speaker 16>I don't know how do people understand how complicated these

751
00:37:47.679 --> 00:37:51.119
<v Speaker 16>kinds of insurance claims can be when you've got a

752
00:37:51.239 --> 00:37:55.039
<v Speaker 16>condo and you're dealing with condo insurance and your own

753
00:37:55.079 --> 00:37:58.440
<v Speaker 16>personal insurance. And I don't know that I could have

754
00:37:58.480 --> 00:37:59.239
<v Speaker 16>gotten through.

755
00:37:59.039 --> 00:37:59.719
<v Speaker 14>It without him.

756
00:38:00.360 --> 00:38:01.679
<v Speaker 5>So what did he do for you?

757
00:38:03.519 --> 00:38:07.079
<v Speaker 16>He's done everything. I mean, he's he's dealt with with

758
00:38:07.199 --> 00:38:11.159
<v Speaker 16>the association, he's dealt with the insurance, most insurance companies.

759
00:38:11.639 --> 00:38:16.599
<v Speaker 16>He's brought in the restoration company. He's walked me through everything.

760
00:38:16.760 --> 00:38:19.519
<v Speaker 5>Matt, give us a rundown on hers if it sounds familiar,

761
00:38:19.679 --> 00:38:19.920
<v Speaker 5>you know.

762
00:38:20.800 --> 00:38:23.800
<v Speaker 16>Talking about you're going to retire. Well, I'm an.

763
00:38:23.800 --> 00:38:26.679
<v Speaker 14>Elderly too, and I'll show you how.

764
00:38:26.639 --> 00:38:27.159
<v Speaker 5>Old are you?

765
00:38:28.719 --> 00:38:29.039
<v Speaker 3>Eighty?

766
00:38:30.159 --> 00:38:30.719
<v Speaker 5>Okay.

767
00:38:30.920 --> 00:38:35.559
<v Speaker 16>I was so overwhelmed that I didn't know whether I

768
00:38:35.679 --> 00:38:39.320
<v Speaker 16>was coming or going and Matt has been a blessing.

769
00:38:39.519 --> 00:38:44.079
<v Speaker 16>He is, he is on the spot, He explains things

770
00:38:44.119 --> 00:38:49.559
<v Speaker 16>to you, he calms you down. It's amazing, It's amazing.

771
00:38:50.000 --> 00:38:51.119
<v Speaker 1>Geez, Matt out there.

772
00:38:51.239 --> 00:38:55.559
<v Speaker 16>I don't realize that there are public adjusters that can

773
00:38:55.679 --> 00:39:00.199
<v Speaker 16>step in and ward off these insurance companies who.

774
00:39:00.480 --> 00:39:01.480
<v Speaker 14>Just attack you.

775
00:39:01.920 --> 00:39:05.079
<v Speaker 9>We've also had the opposite though, We've had some complaints

776
00:39:05.079 --> 00:39:06.280
<v Speaker 9>on public adjusters.

777
00:39:06.360 --> 00:39:07.840
<v Speaker 5>Well, some shammers nuts.

778
00:39:08.480 --> 00:39:11.639
<v Speaker 2>Yeah, We've had some guys that call themselves public adjusters

779
00:39:11.639 --> 00:39:15.039
<v Speaker 2>that actually started out pretty well. But then, jeez, Matt,

780
00:39:15.079 --> 00:39:16.840
<v Speaker 2>how many people have you seen come and go in

781
00:39:16.880 --> 00:39:19.639
<v Speaker 2>the space. Oh a few. I mean a lot of

782
00:39:19.679 --> 00:39:20.599
<v Speaker 2>them dabble in it.

783
00:39:21.119 --> 00:39:24.760
<v Speaker 6>Uh, they're you know, their realtors and their public adjusters

784
00:39:24.840 --> 00:39:28.599
<v Speaker 6>and their plumbers kind of thing. So to have somebody

785
00:39:28.679 --> 00:39:31.639
<v Speaker 6>jump in full time, I mean, this is a waiting game.

786
00:39:31.760 --> 00:39:34.559
<v Speaker 6>You don't get paid until the insurance the you know,

787
00:39:34.639 --> 00:39:37.079
<v Speaker 6>the insurance pays out, and that could be months. How

788
00:39:37.079 --> 00:39:39.599
<v Speaker 6>many people could start a business with that model, you know,

789
00:39:39.760 --> 00:39:41.719
<v Speaker 6>so it weeds them out pretty good.

790
00:39:41.800 --> 00:39:44.360
<v Speaker 2>But you have to have a pipeline. You gotta have

791
00:39:44.400 --> 00:39:46.079
<v Speaker 2>a pipeline and some capital to get going.

792
00:39:46.320 --> 00:39:46.400
<v Speaker 17>Uh.

793
00:39:46.519 --> 00:39:48.599
<v Speaker 5>But attorney, well, and you got to wear a lot

794
00:39:48.599 --> 00:39:49.039
<v Speaker 5>of hats.

795
00:39:49.079 --> 00:39:52.800
<v Speaker 6>It's sales, it's marketing, it's you know, you're you're trying

796
00:39:52.800 --> 00:39:56.199
<v Speaker 6>to be a diplomat. It's not easy, and it's it's

797
00:39:56.280 --> 00:39:59.119
<v Speaker 6>getting harder. These insurance companies are coming up with new tricks.

798
00:39:59.159 --> 00:40:01.840
<v Speaker 6>But yeah, yeah, I see a lot of public adjusters

799
00:40:01.880 --> 00:40:02.800
<v Speaker 6>come and go for sure.

800
00:40:03.119 --> 00:40:08.280
<v Speaker 2>Okay, Now, as far as pat Patricia, thank you by

801
00:40:08.280 --> 00:40:10.280
<v Speaker 2>the way for that. It's very kind of you to

802
00:40:10.400 --> 00:40:12.760
<v Speaker 2>tell us the follow up, Mark, I'm sorry, go ahead.

803
00:40:12.960 --> 00:40:14.000
<v Speaker 5>Let me ask Matt something.

804
00:40:14.280 --> 00:40:19.079
<v Speaker 9>So my understanding from you is, once an insurance company

805
00:40:19.960 --> 00:40:23.679
<v Speaker 9>says yeah, you're covered, that's pretty much it is that correct.

806
00:40:24.039 --> 00:40:26.440
<v Speaker 2>Or let's say, let's say.

807
00:40:26.239 --> 00:40:28.400
<v Speaker 9>In my case, what we're dealing with in my house

808
00:40:28.519 --> 00:40:32.599
<v Speaker 9>right now, the initial estimate is twelve thousand. You got

809
00:40:32.639 --> 00:40:35.239
<v Speaker 9>involved because they said we're not going to do the claim.

810
00:40:35.679 --> 00:40:39.280
<v Speaker 9>We don't think you had coverage. You get involved. They say, okay,

811
00:40:39.320 --> 00:40:41.760
<v Speaker 9>he does have coverage, and they send me a check

812
00:40:41.800 --> 00:40:45.840
<v Speaker 9>for twelve But then we say, oh, by the way,

813
00:40:46.400 --> 00:40:49.559
<v Speaker 9>you owe him another forty fifty thousand, exactly like we're

814
00:40:49.559 --> 00:40:50.239
<v Speaker 9>doing right now.

815
00:40:50.480 --> 00:40:52.480
<v Speaker 5>Why well, I'll tell that in a minute.

816
00:40:52.480 --> 00:40:55.639
<v Speaker 9>But my question is, at that point, once they already

817
00:40:55.679 --> 00:40:57.960
<v Speaker 9>said we're going to pay you for whatever it is.

818
00:40:58.360 --> 00:41:01.280
<v Speaker 9>You do have coverage if you up the claim like

819
00:41:01.360 --> 00:41:03.920
<v Speaker 9>we're doing in my case. Can they come back and say,

820
00:41:03.920 --> 00:41:05.360
<v Speaker 9>oh no, no, no, no, no, we're not going to

821
00:41:05.440 --> 00:41:06.000
<v Speaker 9>cover you now.

822
00:41:06.840 --> 00:41:07.079
<v Speaker 1>No.

823
00:41:07.639 --> 00:41:09.760
<v Speaker 6>At that point, they're just gonna if they're gonna deny,

824
00:41:09.840 --> 00:41:11.719
<v Speaker 6>they're going to deny supplements.

825
00:41:11.159 --> 00:41:13.119
<v Speaker 1>They're going to argue the supplement, they're.

826
00:41:12.960 --> 00:41:15.599
<v Speaker 6>Gonna argue the number. Once they say you're approved, I

827
00:41:15.639 --> 00:41:18.519
<v Speaker 6>have very rarely seen them pull the poker cards back.

828
00:41:18.760 --> 00:41:21.960
<v Speaker 9>So once they approved me Tom, they thought all they

829
00:41:22.000 --> 00:41:25.639
<v Speaker 9>would have to do is basically resand the hardwood floors.

830
00:41:25.679 --> 00:41:27.400
<v Speaker 1>We basically had a flood, so.

831
00:41:28.599 --> 00:41:31.199
<v Speaker 9>In the woods, you know, it needs to be resanded,

832
00:41:31.280 --> 00:41:34.440
<v Speaker 9>some of it needs to be replaced. And then we

833
00:41:34.480 --> 00:41:39.519
<v Speaker 9>have connecting hardwood though throughout the entire basically first floor.

834
00:41:40.000 --> 00:41:43.000
<v Speaker 9>So the issue became one of them. The bay, the baseboards,

835
00:41:43.039 --> 00:41:45.880
<v Speaker 9>and paint. So originally they were saying it's going to

836
00:41:45.920 --> 00:41:49.039
<v Speaker 9>be twelve grand to sand and finish the floor. Then

837
00:41:49.559 --> 00:41:52.079
<v Speaker 9>basically Matt said, well you're forgetting we need some new

838
00:41:52.119 --> 00:41:54.559
<v Speaker 9>flooring over here. So then you got that. Then he said,

839
00:41:54.559 --> 00:41:58.880
<v Speaker 9>look at this baseboard. My baseboard is continuous with that hardwood.

840
00:41:59.159 --> 00:42:02.360
<v Speaker 9>And it's the same hardwood is the hardwood. So if

841
00:42:02.400 --> 00:42:05.679
<v Speaker 9>you replace that, it becomes a different color. You've got

842
00:42:05.719 --> 00:42:06.480
<v Speaker 9>a better way to work.

843
00:42:06.719 --> 00:42:10.159
<v Speaker 5>I understand. I just know what you're saying because and.

844
00:42:10.559 --> 00:42:15.840
<v Speaker 2>You are, you are expected to have your house that's trick.

845
00:42:16.119 --> 00:42:18.599
<v Speaker 9>And then what happens when you take baseboard off a

846
00:42:18.679 --> 00:42:21.320
<v Speaker 9>lot the paint will chip where it goes back on

847
00:42:21.880 --> 00:42:22.960
<v Speaker 9>or it comes off.

848
00:42:23.119 --> 00:42:26.079
<v Speaker 6>They're standing that floor down and Mark Simanski can talk

849
00:42:26.079 --> 00:42:29.480
<v Speaker 6>about this. That's going to drop the baseboard a eighth

850
00:42:29.480 --> 00:42:30.039
<v Speaker 6>of an inch.

851
00:42:29.960 --> 00:42:32.719
<v Speaker 8>Eight and then say your cock line where you have cocktail.

852
00:42:32.719 --> 00:42:34.119
<v Speaker 5>Now you got to paint the walls.

853
00:42:34.360 --> 00:42:37.039
<v Speaker 9>Now you need new baseboard is basically where okay, so

854
00:42:37.119 --> 00:42:37.719
<v Speaker 9>then hold on.

855
00:42:37.880 --> 00:42:41.320
<v Speaker 2>So then from the walls, then if that, if you

856
00:42:41.360 --> 00:42:43.360
<v Speaker 2>paint the walls, you got to match the ceiling, and

857
00:42:43.400 --> 00:42:45.199
<v Speaker 2>then of course you got to do light things to

858
00:42:45.199 --> 00:42:48.039
<v Speaker 2>match the ceiling, and then you gotta send and then

859
00:42:48.119 --> 00:42:49.760
<v Speaker 2>you gotta pay for Mark's new car.

860
00:42:49.920 --> 00:42:54.840
<v Speaker 9>So I so that's how it went from twelve and

861
00:42:54.920 --> 00:42:59.599
<v Speaker 9>now it's up around sixty thousand. But I warned them

862
00:42:59.599 --> 00:43:02.159
<v Speaker 9>it to be, didn't I. Matt actually told me, you know,

863
00:43:02.280 --> 00:43:03.159
<v Speaker 9>you couldn't handle it.

864
00:43:03.199 --> 00:43:05.960
<v Speaker 2>Why were they being such jerks though, seriously about not

865
00:43:06.039 --> 00:43:06.960
<v Speaker 2>claiming at all?

866
00:43:07.000 --> 00:43:08.800
<v Speaker 5>What was that about to defer to mat.

867
00:43:08.760 --> 00:43:10.400
<v Speaker 2>On that well, it was a hail damage.

868
00:43:10.440 --> 00:43:14.079
<v Speaker 6>That it was hailstorm that piled up on his back

869
00:43:14.119 --> 00:43:17.000
<v Speaker 6>door and then melted and seeped in through the door.

870
00:43:17.039 --> 00:43:20.119
<v Speaker 2>So then they call that flood when water flows.

871
00:43:20.199 --> 00:43:24.320
<v Speaker 9>But I have flood insurance, which the original adjuster I

872
00:43:24.320 --> 00:43:27.320
<v Speaker 9>don't think she realized I had that addendum on my

873
00:43:27.519 --> 00:43:30.920
<v Speaker 9>policy and they said, no, we're denying it because it's flood,

874
00:43:31.159 --> 00:43:33.199
<v Speaker 9>and I said, dummy, I have flood insures.

875
00:43:33.239 --> 00:43:34.679
<v Speaker 5>Okay, I want to ask though, I want to ask

876
00:43:34.679 --> 00:43:35.239
<v Speaker 5>mat something.

877
00:43:35.320 --> 00:43:39.719
<v Speaker 2>So technically, if he didn't have flood insurance, even though

878
00:43:39.800 --> 00:43:42.960
<v Speaker 2>it was hail, once the hail piles up and melts

879
00:43:43.039 --> 00:43:48.079
<v Speaker 2>and flows, I hear, anytime water flows from a from

880
00:43:48.079 --> 00:43:52.199
<v Speaker 2>a surface, a horizontal surface on the exterior of their

881
00:43:52.199 --> 00:43:55.280
<v Speaker 2>home into a home, it's flood. Is that the definition?

882
00:43:55.800 --> 00:43:56.039
<v Speaker 5>Yeah?

883
00:43:56.079 --> 00:43:58.960
<v Speaker 6>In most cases this one, I basically got away with

884
00:43:59.000 --> 00:44:02.239
<v Speaker 6>it because it was his death and not the ground.

885
00:44:02.320 --> 00:44:05.119
<v Speaker 5>But you're right, But because it's a horizontal surface.

886
00:44:04.880 --> 00:44:07.519
<v Speaker 6>Right, I basically told them, you know, this guy's got

887
00:44:07.559 --> 00:44:08.719
<v Speaker 6>the best coverage money can buy.

888
00:44:08.800 --> 00:44:11.639
<v Speaker 2>We need to find a path. Let's go and now

889
00:44:11.719 --> 00:44:12.599
<v Speaker 2>it happened.

890
00:44:12.440 --> 00:44:15.840
<v Speaker 5>Explain bad faith when we come back.

891
00:44:15.880 --> 00:44:16.840
<v Speaker 2>I'm Tom Martinez.

892
00:44:16.880 --> 00:44:18.679
<v Speaker 5>I want to know. I hear it all the time.

893
00:44:18.679 --> 00:44:23.159
<v Speaker 2>Now I heard Colorado is very friendly to a consumer

894
00:44:23.679 --> 00:44:27.880
<v Speaker 2>when it comes to bad faith because you just have

895
00:44:27.920 --> 00:44:30.960
<v Speaker 2>to have a few conditions and it could very well

896
00:44:31.320 --> 00:44:33.559
<v Speaker 2>sting the hell out of an insurance company. We'll talk

897
00:44:33.559 --> 00:44:37.079
<v Speaker 2>about that coming back. Eight eight eight Heating dot com.

898
00:44:37.119 --> 00:44:40.800
<v Speaker 2>Garrett and his team great people for checking out your systems,

899
00:44:40.800 --> 00:44:45.280
<v Speaker 2>and they do hybrid high efficiency systems especially good now

900
00:44:45.480 --> 00:44:48.599
<v Speaker 2>if you're looking for electric backup if for your heat

901
00:44:48.639 --> 00:44:51.199
<v Speaker 2>and you have a solar system three oh three seven

902
00:44:51.280 --> 00:44:58.280
<v Speaker 2>seven zero two seven seven six, go with a sure

903
00:44:58.400 --> 00:45:01.840
<v Speaker 2>thing Denver's best roofer Excel Roofing dot com. You don't

904
00:45:01.840 --> 00:45:07.880
<v Speaker 2>pay a cent until you're content. Time for an insurance

905
00:45:07.960 --> 00:45:11.679
<v Speaker 2>check up free, no obligation. In comparison, call Compass Insurance

906
00:45:11.840 --> 00:45:14.840
<v Speaker 2>paying too much your coverage at dozens of insurance companies

907
00:45:14.920 --> 00:45:17.519
<v Speaker 2>find out now three all three seven seven to one help.

908
00:45:17.679 --> 00:45:20.320
<v Speaker 2>You'll think you're his only customer. When you choose Frank

909
00:45:20.400 --> 00:45:22.840
<v Speaker 2>durand the real estate Man dot com to list your

910
00:45:22.880 --> 00:45:26.039
<v Speaker 2>home with Remax Alliance three oh three nine two zero

911
00:45:26.119 --> 00:45:27.119
<v Speaker 2>sixteen twenty two.

912
00:45:27.400 --> 00:45:29.760
<v Speaker 11>Yeah, cool, you're on, You're on.

913
00:45:30.159 --> 00:45:32.679
<v Speaker 2>Okay, Well, thank you. I usually I hear bumper music.

914
00:45:32.719 --> 00:45:35.440
<v Speaker 2>What the hell happened? Three O three seven one three

915
00:45:35.480 --> 00:45:38.199
<v Speaker 2>talks seven one three eight two five five. I'm like

916
00:45:38.239 --> 00:45:41.760
<v Speaker 2>a trained seal. I hear things and I react my part.

917
00:45:41.800 --> 00:45:45.480
<v Speaker 5>I'm almost as old as you. No way, Shannon, no way.

918
00:45:45.639 --> 00:45:48.400
<v Speaker 2>So Jay wants to talk about lowering hardwood floors. What

919
00:45:48.559 --> 00:45:52.440
<v Speaker 2>I don't Oh, by the standing you're talking. That's so microscopic,

920
00:45:52.559 --> 00:45:52.920
<v Speaker 2>isn't it?

921
00:45:53.559 --> 00:45:53.639
<v Speaker 17>So?

922
00:45:53.800 --> 00:45:55.519
<v Speaker 5>Jay, what what was your comment on that?

923
00:45:57.360 --> 00:46:00.360
<v Speaker 18>We just did a house. Famy had to come and

924
00:46:00.440 --> 00:46:03.000
<v Speaker 18>keep redoing the floors because they couldn't get it just right.

925
00:46:03.079 --> 00:46:05.320
<v Speaker 18>It's a very nice house, so it had to be perfect.

926
00:46:06.239 --> 00:46:09.840
<v Speaker 18>When they were done, we put the baseboard trend back

927
00:46:09.920 --> 00:46:13.000
<v Speaker 18>on and it left a bit of a line where

928
00:46:13.039 --> 00:46:14.480
<v Speaker 18>the calking had been.

929
00:46:14.559 --> 00:46:16.440
<v Speaker 5>Yeah, that's what those guys were talking about.

930
00:46:16.599 --> 00:46:20.039
<v Speaker 18>Yeah, yeah, So what we had to do was get

931
00:46:20.039 --> 00:46:24.639
<v Speaker 18>it nice and smooth and re re repatch it and

932
00:46:24.719 --> 00:46:28.320
<v Speaker 18>texture it and knock it down and blend the texture in.

933
00:46:28.840 --> 00:46:30.079
<v Speaker 18>And that was a lot of work.

934
00:46:30.679 --> 00:46:35.920
<v Speaker 9>So did you have to repaint those that those walls too. Yep, yep,

935
00:46:36.000 --> 00:46:37.519
<v Speaker 9>that's what I'm facing right there.

936
00:46:37.400 --> 00:46:40.079
<v Speaker 18>Town in order to make it perfect. And it's a

937
00:46:40.239 --> 00:46:42.400
<v Speaker 18>nice house. It had to be. It wasn't an apartment

938
00:46:42.480 --> 00:46:44.559
<v Speaker 18>or something like. We just do what we need to

939
00:46:44.599 --> 00:46:48.760
<v Speaker 18>do and roll. This is a beautiful house. It started beautiful,

940
00:46:48.880 --> 00:46:51.679
<v Speaker 18>and he wanted it back where it was. So that

941
00:46:51.719 --> 00:46:52.920
<v Speaker 18>took us quite a while.

942
00:46:54.199 --> 00:46:55.000
<v Speaker 5>Huh.

943
00:46:55.119 --> 00:47:00.480
<v Speaker 2>Okay, So this is a like a chain reaction, guys,

944
00:47:01.159 --> 00:47:04.119
<v Speaker 2>I was joking, you know, then we go upstairs and

945
00:47:04.119 --> 00:47:05.719
<v Speaker 2>then we buy him a new car.

946
00:47:05.800 --> 00:47:07.159
<v Speaker 5>I mean, it's like a chain reaction.

947
00:47:07.280 --> 00:47:11.119
<v Speaker 9>I'm trying to figure out how I get my barn painted. Yeah, so,

948
00:47:11.360 --> 00:47:13.360
<v Speaker 9>but it really does happen. Now I have a question.

949
00:47:13.480 --> 00:47:15.159
<v Speaker 9>We were going to talk about bad faith.

950
00:47:15.800 --> 00:47:19.559
<v Speaker 2>So I was told Matt in Colorado, and this was

951
00:47:19.599 --> 00:47:20.920
<v Speaker 2>told to me by an attorney.

952
00:47:21.360 --> 00:47:22.639
<v Speaker 5>I think his name was London.

953
00:47:22.760 --> 00:47:26.800
<v Speaker 6>Remember London, Yeah, London, uh Crons Yep, yep, I'm friends

954
00:47:26.840 --> 00:47:27.159
<v Speaker 6>with him.

955
00:47:27.400 --> 00:47:30.559
<v Speaker 2>He does bad faith. And he said, if there is

956
00:47:30.599 --> 00:47:38.480
<v Speaker 2>a legitimate estimate and and apprizal appraisal, meaning that an

957
00:47:38.559 --> 00:47:41.760
<v Speaker 2>expert contractor says this must be done, this is damage

958
00:47:42.199 --> 00:47:46.320
<v Speaker 2>and a legitimate price that if they just turned down

959
00:47:46.519 --> 00:47:49.840
<v Speaker 2>any legitimate claim like that, that's under the policy.

960
00:47:50.239 --> 00:47:51.079
<v Speaker 5>It's bad faith.

961
00:47:52.360 --> 00:47:55.079
<v Speaker 2>Well that has to be determined by the court. Well, yes,

962
00:47:55.199 --> 00:47:58.000
<v Speaker 2>of course, but I mean you can sue on bad faith.

963
00:47:58.800 --> 00:48:00.239
<v Speaker 2>But the bad faith death.

964
00:48:00.000 --> 00:48:02.960
<v Speaker 5>Definition in Colorado is pretty broad. He said.

965
00:48:03.159 --> 00:48:05.639
<v Speaker 2>It's delay and deny. So exactly.

966
00:48:05.719 --> 00:48:08.960
<v Speaker 6>So, if an insurance company is delaying, you know, beyond

967
00:48:09.000 --> 00:48:11.280
<v Speaker 6>a reasonable time. Let's say you file a claim and

968
00:48:11.320 --> 00:48:14.519
<v Speaker 6>they ignore you for two months, that's clear delay. If

969
00:48:14.559 --> 00:48:16.639
<v Speaker 6>they come back and go, oh, yeah, we forgot about you.

970
00:48:16.679 --> 00:48:19.079
<v Speaker 6>By the way, we're not covering your loss. Now they've

971
00:48:19.199 --> 00:48:22.719
<v Speaker 6>hit both d's deny. So then you would take it

972
00:48:22.719 --> 00:48:24.480
<v Speaker 6>to you have to have both. I heard you don't

973
00:48:24.519 --> 00:48:26.960
<v Speaker 6>have to have both. No, you don't. But if you're

974
00:48:26.960 --> 00:48:28.880
<v Speaker 6>going to try to get a judge to say that

975
00:48:28.960 --> 00:48:31.719
<v Speaker 6>it's bad faith, you really need that type of AMMO.

976
00:48:31.960 --> 00:48:34.400
<v Speaker 6>And it's going to pay triple if they if they

977
00:48:34.440 --> 00:48:35.000
<v Speaker 6>agree to it.

978
00:48:35.280 --> 00:48:38.920
<v Speaker 2>There's a statutory Yeah, there's a statute for bad faith

979
00:48:39.519 --> 00:48:45.400
<v Speaker 2>according to my girlfriend here and it's CRS ten three

980
00:48:46.159 --> 00:48:46.920
<v Speaker 2>one eleven five.

981
00:48:46.960 --> 00:48:47.880
<v Speaker 5>Now here's what it says.

982
00:48:48.159 --> 00:48:51.800
<v Speaker 2>An insurance company is prohibited from unreasonably just what you

983
00:48:51.920 --> 00:48:55.599
<v Speaker 2>just said, delaying or denying of a claim for benefits,

984
00:48:56.599 --> 00:48:59.639
<v Speaker 2>and it says if an insure unreasonably delays or denies

985
00:48:59.639 --> 00:49:03.079
<v Speaker 2>a claim, they can be held for damages, including attorneys fees.

986
00:49:03.360 --> 00:49:05.559
<v Speaker 2>That's pretty broad, fricking base man.

987
00:49:05.800 --> 00:49:08.119
<v Speaker 6>It's it's a gray area, and that's why I don't

988
00:49:08.119 --> 00:49:09.840
<v Speaker 6>see too many of them go through the courts and

989
00:49:09.880 --> 00:49:10.760
<v Speaker 6>win in bad faith.

990
00:49:10.760 --> 00:49:11.920
<v Speaker 2>It does happen, but I.

991
00:49:11.800 --> 00:49:14.960
<v Speaker 6>Don't wait, wait, wait, you're saying it's it's difficult to win.

992
00:49:15.599 --> 00:49:18.719
<v Speaker 6>I very rarely see it, honestly.

993
00:49:18.199 --> 00:49:18.400
<v Speaker 5>Yeah.

994
00:49:18.800 --> 00:49:20.840
<v Speaker 6>Now I do see claims, and I have a bunch

995
00:49:20.880 --> 00:49:23.719
<v Speaker 6>of them with attorneys and they go through appraisal or

996
00:49:23.760 --> 00:49:26.639
<v Speaker 6>they go into litigation and mediate and they get the

997
00:49:26.679 --> 00:49:30.800
<v Speaker 6>claim paid plus attorney's fees. But not triple bad faith.

998
00:49:31.119 --> 00:49:35.039
<v Speaker 9>No, that's hard because at some point someone someone's hitting

999
00:49:35.039 --> 00:49:38.159
<v Speaker 9>that calculator, that accounting and going, okay, it's not worth.

1000
00:49:37.920 --> 00:49:41.719
<v Speaker 5>The risk, right, and they say uncle, they say uncle, yump.

1001
00:49:41.800 --> 00:49:43.400
<v Speaker 2>Settle on the courthouse steps.

1002
00:49:43.159 --> 00:49:46.519
<v Speaker 9>Wasn't the first one. Didn't it have to do with

1003
00:49:46.719 --> 00:49:50.920
<v Speaker 9>mold in that Ed McMahon or something that wasn't necessarily

1004
00:49:50.960 --> 00:49:51.519
<v Speaker 9>bad faith?

1005
00:49:51.559 --> 00:49:53.519
<v Speaker 5>I don't think it might have been. I think it

1006
00:49:53.559 --> 00:49:55.840
<v Speaker 5>was one of the largest bad faiths ever made.

1007
00:49:55.920 --> 00:49:58.599
<v Speaker 2>I think with him it was more it was that

1008
00:49:58.679 --> 00:50:02.400
<v Speaker 2>one of the first mole cases as to whether you

1009
00:50:02.559 --> 00:50:07.639
<v Speaker 2>can whether you can have a probable cause something be

1010
00:50:07.800 --> 00:50:11.840
<v Speaker 2>claimed because of something that was covered and and like

1011
00:50:11.920 --> 00:50:13.880
<v Speaker 2>what we're talking about the chain reaction. But I'm not

1012
00:50:13.920 --> 00:50:16.559
<v Speaker 2>sure it was so long ago, but he changed the

1013
00:50:16.719 --> 00:50:20.360
<v Speaker 2>entire face of the industry because mold has become like

1014
00:50:20.400 --> 00:50:24.679
<v Speaker 2>in Texas, for example, some insurance companies started writing policies

1015
00:50:25.559 --> 00:50:27.920
<v Speaker 2>and say we're not covering it because people would have,

1016
00:50:28.280 --> 00:50:31.159
<v Speaker 2>Honest to god Mark, when my show was on ktr

1017
00:50:31.320 --> 00:50:34.000
<v Speaker 2>H there, we would have people who had a leak

1018
00:50:34.079 --> 00:50:37.079
<v Speaker 2>in a window coming to their home over a few

1019
00:50:37.159 --> 00:50:40.440
<v Speaker 2>months and they wanted their whole house rebuilt because of

1020
00:50:40.480 --> 00:50:41.159
<v Speaker 2>toxic mold.

1021
00:50:41.199 --> 00:50:46.400
<v Speaker 5>I mean, it was. It was ridiculous. So I don't know.

1022
00:50:47.760 --> 00:50:50.440
<v Speaker 2>I don't remember the case that well. Do you remember

1023
00:50:50.440 --> 00:50:53.320
<v Speaker 2>it Matt Ed McMahon case. It was very famous.

1024
00:50:53.400 --> 00:50:57.480
<v Speaker 9>So basically he had a pipe it broke during his

1025
00:50:57.599 --> 00:51:00.280
<v Speaker 9>television career. I think it was July two thousand. Wood

1026
00:51:00.880 --> 00:51:04.159
<v Speaker 9>pipe broke flooded the den and the den was actually

1027
00:51:04.199 --> 00:51:07.119
<v Speaker 9>filled with memorabilia from his career.

1028
00:51:09.280 --> 00:51:11.079
<v Speaker 1>They discovered mold.

1029
00:51:10.880 --> 00:51:12.840
<v Speaker 9>In the den A month later. It spread through the

1030
00:51:12.840 --> 00:51:16.239
<v Speaker 9>heating and air conditioning ducks. In fact, at one point,

1031
00:51:16.280 --> 00:51:19.440
<v Speaker 9>their dog, what's the dog's name, It actually showed the

1032
00:51:19.440 --> 00:51:22.679
<v Speaker 9>dog's name, Muffin that looked like a sheep dog began

1033
00:51:22.840 --> 00:51:24.800
<v Speaker 9>suffering from respiratory illness.

1034
00:51:25.199 --> 00:51:27.960
<v Speaker 5>It was all a surrounding Mold and the company.

1035
00:51:28.119 --> 00:51:30.719
<v Speaker 9>Even though they paid for I guess some of the

1036
00:51:30.760 --> 00:51:33.800
<v Speaker 9>memorabilia that was destroyed by the water and some other stuff,

1037
00:51:34.199 --> 00:51:38.039
<v Speaker 9>they refused to pay for the mitigation for Mold, right,

1038
00:51:38.360 --> 00:51:39.679
<v Speaker 9>and they sued them.

1039
00:51:39.920 --> 00:51:41.559
<v Speaker 5>For bad faith and it was settled.

1040
00:51:42.079 --> 00:51:44.639
<v Speaker 9>Yeah, they ended up getting it was settled. That's right,

1041
00:51:44.719 --> 00:51:49.000
<v Speaker 9>it was settled. They paid them seven point two million dollars.

1042
00:51:49.960 --> 00:51:52.360
<v Speaker 2>Or was that treble damages or was that just a no?

1043
00:51:52.519 --> 00:51:56.480
<v Speaker 5>Because it says they settled they settled the suit. Well,

1044
00:51:56.559 --> 00:51:57.800
<v Speaker 5>first of all, trible.

1045
00:51:57.519 --> 00:52:01.639
<v Speaker 2>Damages, trouble damages is stack depending on the state.

1046
00:52:01.719 --> 00:52:03.639
<v Speaker 9>Yeah, but if you go all the way through in

1047
00:52:03.679 --> 00:52:08.719
<v Speaker 9>a jury or judge actually says that's what happened. In

1048
00:52:08.760 --> 00:52:11.119
<v Speaker 9>other words, if they fight you the whole way, I'm

1049
00:52:11.119 --> 00:52:14.480
<v Speaker 9>pretty sure London told me, just like Matt said, a

1050
00:52:14.480 --> 00:52:17.079
<v Speaker 9>lot of times you hire an attorney and they end

1051
00:52:17.159 --> 00:52:19.800
<v Speaker 9>up paying the claim and paying the attorney's fees, so

1052
00:52:19.880 --> 00:52:22.039
<v Speaker 9>they don't have to pay the treble damage.

1053
00:52:22.119 --> 00:52:24.280
<v Speaker 2>But what I'm saying is unless it's part of the

1054
00:52:24.360 --> 00:52:28.159
<v Speaker 2>statute treble damages, then they don't get trouble damages even

1055
00:52:28.199 --> 00:52:29.000
<v Speaker 2>if they do lose.

1056
00:52:29.039 --> 00:52:29.800
<v Speaker 5>Oh yeah, you're right.

1057
00:52:29.920 --> 00:52:32.639
<v Speaker 9>Just like in Colorado, if you write a bad check,

1058
00:52:32.920 --> 00:52:36.000
<v Speaker 9>you can get trouble damages, right, and it's a statute.

1059
00:52:36.679 --> 00:52:39.880
<v Speaker 2>These statutes are written for treble damages.

1060
00:52:39.679 --> 00:52:45.719
<v Speaker 9>Against me is American American Equity Insurance Company. Actually I

1061
00:52:45.719 --> 00:52:47.440
<v Speaker 9>thought I was going to say family, but I never

1062
00:52:47.480 --> 00:52:47.920
<v Speaker 9>heard of that.

1063
00:52:47.960 --> 00:52:48.159
<v Speaker 5>One.

1064
00:52:48.239 --> 00:52:51.079
<v Speaker 2>The reason they write treble damages is to make it

1065
00:52:51.199 --> 00:52:55.199
<v Speaker 2>sting on all kinds of things. There are treble damages

1066
00:52:55.320 --> 00:52:58.199
<v Speaker 2>for wages to punish the bad rush.

1067
00:52:58.280 --> 00:52:58.679
<v Speaker 5>Yeah.

1068
00:52:58.760 --> 00:53:03.480
<v Speaker 2>So anyway, so we have something here for Mark Mark

1069
00:53:03.679 --> 00:53:08.719
<v Speaker 2>Schumansky on people want to know about upgrades like I

1070
00:53:08.719 --> 00:53:11.800
<v Speaker 2>I you they said, Tom, you said I could get

1071
00:53:11.800 --> 00:53:15.400
<v Speaker 2>better siding if my siding is destroyed by hail?

1072
00:53:16.159 --> 00:53:18.039
<v Speaker 5>Does that? How does that work? So roof?

1073
00:53:18.920 --> 00:53:20.239
<v Speaker 8>Yeah, like we rarely.

1074
00:53:20.320 --> 00:53:22.360
<v Speaker 7>In fact, I think there was only two cases year

1075
00:53:22.400 --> 00:53:24.159
<v Speaker 7>that we didn't go up to class four. Even if

1076
00:53:24.199 --> 00:53:26.360
<v Speaker 7>you had a three tab shingle on your house.

1077
00:53:26.639 --> 00:53:27.800
<v Speaker 5>But you don't have to pay extra.

1078
00:53:27.920 --> 00:53:29.760
<v Speaker 8>You didn't pay extra, We still went to a class

1079
00:53:29.800 --> 00:53:30.360
<v Speaker 8>four for you.

1080
00:53:31.079 --> 00:53:33.679
<v Speaker 5>So and then they get the actual breakout well a

1081
00:53:33.679 --> 00:53:34.000
<v Speaker 5>lot of.

1082
00:53:35.079 --> 00:53:37.039
<v Speaker 7>Right, Yeah, we just do class four. It's just standard

1083
00:53:37.079 --> 00:53:39.599
<v Speaker 7>policy at our at our business. There's several other things

1084
00:53:39.599 --> 00:53:41.159
<v Speaker 7>we're doing in the roofs too, just to make it

1085
00:53:41.199 --> 00:53:44.079
<v Speaker 7>a better quality product that's on your house. Same thing

1086
00:53:44.119 --> 00:53:47.480
<v Speaker 7>with sighting. You know, we had the line that was

1087
00:53:47.679 --> 00:53:50.400
<v Speaker 7>that was a very great price. They have they have

1088
00:53:51.159 --> 00:53:53.760
<v Speaker 7>raised their prices so it's not as great a deal

1089
00:53:53.760 --> 00:53:55.559
<v Speaker 7>as it was, but it's still a phenomenal product for

1090
00:53:55.599 --> 00:53:59.519
<v Speaker 7>the price. So going from vinyl to vinyl, you're probably

1091
00:53:59.519 --> 00:54:01.480
<v Speaker 7>gonna say unless you're gonna stick in some money of

1092
00:54:01.519 --> 00:54:03.719
<v Speaker 7>your own, but it's still not very much and you

1093
00:54:03.760 --> 00:54:05.880
<v Speaker 7>have a much better product going from a vinyl to

1094
00:54:05.960 --> 00:54:08.760
<v Speaker 7>a line siding or to an LP smart side sign.

1095
00:54:09.360 --> 00:54:09.760
<v Speaker 2>Got it?

1096
00:54:09.960 --> 00:54:10.320
<v Speaker 12>Yeah?

1097
00:54:10.400 --> 00:54:13.480
<v Speaker 2>Now, thank you about that. Because people want to upgrade,

1098
00:54:13.519 --> 00:54:15.800
<v Speaker 2>they don't necessarily and even if they do pay a little,

1099
00:54:15.840 --> 00:54:18.199
<v Speaker 2>now's the best The best time is when the insurance

1100
00:54:18.280 --> 00:54:19.079
<v Speaker 2>is paying for most of it.

1101
00:54:19.199 --> 00:54:22.800
<v Speaker 5>If you had like older aluminum siding or something like that,

1102
00:54:22.880 --> 00:54:26.360
<v Speaker 5>could you actually stucco right over it and make the

1103
00:54:26.440 --> 00:54:29.199
<v Speaker 5>house brand luminum bite not aluminum.

1104
00:54:29.199 --> 00:54:30.960
<v Speaker 7>We'd have to pull that off because it's not strong

1105
00:54:31.039 --> 00:54:33.159
<v Speaker 7>enough to hold the stucco. Got it, But we got

1106
00:54:33.159 --> 00:54:34.480
<v Speaker 7>to be to a wood service because.

1107
00:54:34.239 --> 00:54:35.280
<v Speaker 5>You've got to put wire.

1108
00:54:35.039 --> 00:54:37.079
<v Speaker 8>Over right, right, we do the chicken wire on it

1109
00:54:37.159 --> 00:54:37.679
<v Speaker 8>and yep.

1110
00:54:38.119 --> 00:54:40.920
<v Speaker 2>So now listen, I have a text here, Tom, can

1111
00:54:40.960 --> 00:54:47.760
<v Speaker 2>you retrofit a quiet cool system to be a wireless system?

1112
00:54:48.599 --> 00:54:50.840
<v Speaker 2>So the old quiet cools and a lot of whole

1113
00:54:50.880 --> 00:54:54.719
<v Speaker 2>house fans have normal on and off switches, and you

1114
00:54:54.760 --> 00:54:57.199
<v Speaker 2>can turn them on and off, and you can turn

1115
00:54:57.239 --> 00:55:01.599
<v Speaker 2>them to low, medium, and high. I don't know of

1116
00:55:01.639 --> 00:55:05.239
<v Speaker 2>any adapters that do that. However, there are plenty of

1117
00:55:05.320 --> 00:55:08.960
<v Speaker 2>adapters that I have used, the Amazon adapters. I don't

1118
00:55:08.960 --> 00:55:11.320
<v Speaker 2>know what you call them. Where it's basically a WiFi

1119
00:55:11.880 --> 00:55:15.880
<v Speaker 2>so turn on my cool fan or you use your

1120
00:55:15.920 --> 00:55:19.800
<v Speaker 2>phone app. But what it is, it's it's an outlet basically,

1121
00:55:19.840 --> 00:55:22.000
<v Speaker 2>and the outlet plugs into the outlet and then when

1122
00:55:22.039 --> 00:55:25.039
<v Speaker 2>you plug something into that outlet you plugged into the outlet.

1123
00:55:25.320 --> 00:55:29.159
<v Speaker 2>That outlet you plugged in speaks to your Wi Fi

1124
00:55:29.679 --> 00:55:31.480
<v Speaker 2>and you can address it through apps.

1125
00:55:31.840 --> 00:55:33.119
<v Speaker 5>Now here's what I've done.

1126
00:55:33.679 --> 00:55:38.559
<v Speaker 2>I've actually because sometimes I wanted to hardwire them and

1127
00:55:38.599 --> 00:55:42.360
<v Speaker 2>they and what I had did not plug in, such

1128
00:55:42.400 --> 00:55:44.639
<v Speaker 2>as a whole house fan. I didn't do it with that,

1129
00:55:44.920 --> 00:55:47.360
<v Speaker 2>but I did it with some other stuff in a

1130
00:55:47.440 --> 00:55:50.840
<v Speaker 2>room that was hardwired. And what I did was I

1131
00:55:50.880 --> 00:55:54.880
<v Speaker 2>took a part that plug and instead of using the outlet,

1132
00:55:55.199 --> 00:55:59.079
<v Speaker 2>I simply hardwired it and it works exactly the same.

1133
00:55:59.159 --> 00:56:01.679
<v Speaker 5>So I was able to retrofit.

1134
00:56:01.960 --> 00:56:04.239
<v Speaker 2>Now I'm not suggesting people do this if they don't

1135
00:56:04.239 --> 00:56:04.880
<v Speaker 2>know what they're doing.

1136
00:56:05.400 --> 00:56:06.719
<v Speaker 5>I was able.

1137
00:56:06.480 --> 00:56:09.760
<v Speaker 2>To use a junction box, put the Alexa or whatever

1138
00:56:09.760 --> 00:56:11.800
<v Speaker 2>those plugs are called, the Wi Fi call it a

1139
00:56:12.440 --> 00:56:15.079
<v Speaker 2>Wi Fi receptacle. I was able to put a Wi

1140
00:56:15.119 --> 00:56:17.599
<v Speaker 2>Fi receptacle, which is nothing more than an on and

1141
00:56:17.639 --> 00:56:21.079
<v Speaker 2>off switch and you plug things into it. So when

1142
00:56:21.119 --> 00:56:23.480
<v Speaker 2>you plug something into it, it has to be on and

1143
00:56:23.519 --> 00:56:25.639
<v Speaker 2>then you use the outlet to turn it on and off.

1144
00:56:25.920 --> 00:56:29.079
<v Speaker 2>So I did that, but instead of using the outlet portion,

1145
00:56:29.719 --> 00:56:34.760
<v Speaker 2>I simply wired it and it worked flawlessly and I

1146
00:56:34.880 --> 00:56:35.519
<v Speaker 2>still have it.

1147
00:56:35.719 --> 00:56:37.239
<v Speaker 5>And then I got remote control.

1148
00:56:37.639 --> 00:56:40.000
<v Speaker 2>I went so far as I didn't want to have

1149
00:56:40.039 --> 00:56:41.920
<v Speaker 2>to fire up the app on my phone every time,

1150
00:56:42.360 --> 00:56:47.320
<v Speaker 2>so I bought these little these little buttons that are

1151
00:56:47.480 --> 00:56:51.079
<v Speaker 2>that take the like the uh hearing A batteries these

1152
00:56:51.119 --> 00:56:55.039
<v Speaker 2>little buttons, and I just use a wireless button sometimes

1153
00:56:55.079 --> 00:56:56.360
<v Speaker 2>to turn that thing on and off.

1154
00:56:56.400 --> 00:56:58.039
<v Speaker 5>But you can use a phone app as well.

1155
00:56:58.519 --> 00:57:01.199
<v Speaker 2>But so there are ways to fit but you can't

1156
00:57:01.199 --> 00:57:02.000
<v Speaker 2>do it yourself.

1157
00:57:02.400 --> 00:57:03.360
<v Speaker 5>But there are ways.

1158
00:57:03.400 --> 00:57:07.719
<v Speaker 2>But however, with the whole house system that I can't

1159
00:57:07.760 --> 00:57:11.559
<v Speaker 2>see how you would adjust the speed or the time interval.

1160
00:57:12.199 --> 00:57:15.639
<v Speaker 2>The remote control they have, the wireless one controls the

1161
00:57:16.400 --> 00:57:18.800
<v Speaker 2>time intervals, so you can turn it on for two hours,

1162
00:57:18.800 --> 00:57:22.159
<v Speaker 2>four hours, eight hours, ten hours, twelve hours, and you

1163
00:57:22.199 --> 00:57:25.639
<v Speaker 2>can turn it too low or high. I don't know

1164
00:57:25.719 --> 00:57:29.599
<v Speaker 2>how you would get that many settings in a Wi

1165
00:57:29.639 --> 00:57:30.199
<v Speaker 2>Fi switch.

1166
00:57:30.280 --> 00:57:31.519
<v Speaker 5>I don't think you can so.

1167
00:57:33.440 --> 00:57:37.159
<v Speaker 2>And for some reason, the whole house Fan Quiet Cool

1168
00:57:37.599 --> 00:57:41.280
<v Speaker 2>is way behind the times, way behind the times when

1169
00:57:41.320 --> 00:57:42.920
<v Speaker 2>it comes to that kind of interface.

1170
00:57:43.320 --> 00:57:44.199
<v Speaker 5>They really are.

1171
00:57:44.679 --> 00:57:47.840
<v Speaker 2>I love the product, but they're way behind on that

1172
00:57:47.960 --> 00:57:48.519
<v Speaker 2>kind of tape.

1173
00:57:48.559 --> 00:57:53.360
<v Speaker 5>You could install a clapper. I can remember that. We

1174
00:57:53.440 --> 00:57:54.599
<v Speaker 5>got more coming right up.

1175
00:57:59.599 --> 00:58:02.880
<v Speaker 2>Go with a sure thing Denver's Best roofer Excel roofing

1176
00:58:02.960 --> 00:58:05.639
<v Speaker 2>dot com. You don't pay a cent until you're content.

1177
00:58:09.000 --> 00:58:11.519
<v Speaker 2>Time for an insurance check up free, no obligation. In

1178
00:58:11.599 --> 00:58:15.440
<v Speaker 2>comparison call Compass Insurance, paying too much your coverage at

1179
00:58:15.480 --> 00:58:18.199
<v Speaker 2>dozens of insurance companies. Find out now three oh three

1180
00:58:18.400 --> 00:58:20.960
<v Speaker 2>seven seven to one help. You'll think you're his only

1181
00:58:21.079 --> 00:58:23.519
<v Speaker 2>customer when you choose Frank durand the real estate Man

1182
00:58:23.599 --> 00:58:27.039
<v Speaker 2>dot com to list your home with Remax Alliance three

1183
00:58:27.039 --> 00:58:34.559
<v Speaker 2>oh three nine two zero sixteen twenty two. Hey Tom

1184
00:58:34.639 --> 00:58:39.079
<v Speaker 2>Martino here, Welcome to the show. Three O three seven

1185
00:58:39.119 --> 00:58:44.639
<v Speaker 2>one three talk seven one three eight two five five. Okay,

1186
00:58:44.719 --> 00:58:48.480
<v Speaker 2>So let's continue here, and we have people calling in

1187
00:58:48.559 --> 00:58:50.880
<v Speaker 2>and Deputy Bow has an update. We have a lot

1188
00:58:50.880 --> 00:58:55.000
<v Speaker 2>of stuff we're talking about here. Uh, Jim, go ahead,

1189
00:58:55.039 --> 00:58:55.639
<v Speaker 2>what's happening?

1190
00:58:57.239 --> 00:59:00.960
<v Speaker 14>Yes, I have an issue that he is related to

1191
00:59:01.000 --> 00:59:05.880
<v Speaker 14>the delay and deny conversation you're just having, but with

1192
00:59:05.920 --> 00:59:12.239
<v Speaker 14>a wrinkle with a what a mattress delivered with a delay.

1193
00:59:12.239 --> 00:59:14.880
<v Speaker 2>And okay, go ahead, go ahead and talk it all right,

1194
00:59:14.960 --> 00:59:15.800
<v Speaker 2>let's talk about it.

1195
00:59:17.559 --> 00:59:22.280
<v Speaker 14>We ordered a mattress from Macy's. They couldn't deliver it,

1196
00:59:22.360 --> 00:59:27.760
<v Speaker 14>but recommended a delivery service called lug Telugg, which you

1197
00:59:28.320 --> 00:59:31.960
<v Speaker 14>contact over an app. We specifically asked for a van

1198
00:59:32.159 --> 00:59:35.559
<v Speaker 14>because we have a very windy driveway. They showed up

1199
00:59:35.599 --> 00:59:38.199
<v Speaker 14>with a very large truck that had a very hard

1200
00:59:38.239 --> 00:59:41.719
<v Speaker 14>time turning around and damage to driveway. I called them

1201
00:59:41.760 --> 00:59:44.239
<v Speaker 14>put the claim in to ask for a.

1202
00:59:44.239 --> 00:59:48.679
<v Speaker 2>Take and let me explain something quickly. Bad faith. Although

1203
00:59:48.800 --> 00:59:51.320
<v Speaker 2>we can still probably help you with this, bad faith

1204
00:59:51.440 --> 00:59:55.039
<v Speaker 2>only includes claims where you have a contract with the

1205
00:59:55.079 --> 00:59:58.239
<v Speaker 2>insurance company. And by bad faith what they mean is

1206
00:59:58.320 --> 01:00:02.199
<v Speaker 2>bad faith in on bring your their commitment to you.

1207
01:00:03.280 --> 01:00:06.599
<v Speaker 2>When you're dealing with a third party insurance or a

1208
01:00:06.639 --> 01:00:11.679
<v Speaker 2>third party, there is no bad faith, so keep going, understand.

1209
01:00:12.119 --> 01:00:15.199
<v Speaker 14>So I sent them the picture. I sent them the estimate,

1210
01:00:15.599 --> 01:00:20.159
<v Speaker 14>which was for twelve hundred dollars. They responded by saying

1211
01:00:20.159 --> 01:00:24.320
<v Speaker 14>they'll offer me four hundred dollars, which I refused. They

1212
01:00:24.360 --> 01:00:29.519
<v Speaker 14>event said, well go ahead and have the fellow address

1213
01:00:29.599 --> 01:00:35.440
<v Speaker 14>the issue and we will pay for it. The people

1214
01:00:35.559 --> 01:00:38.199
<v Speaker 14>in charge of the driveway who installed the driveway as

1215
01:00:38.239 --> 01:00:40.960
<v Speaker 14>Martin Marietta, and they didn't want to deal with at

1216
01:00:41.000 --> 01:00:43.599
<v Speaker 14>a third party. They want to deal just with me.

1217
01:00:45.119 --> 01:00:48.960
<v Speaker 14>When I responded to the LUG people, they said, well,

1218
01:00:49.000 --> 01:00:51.679
<v Speaker 14>you go ahead and pay for it and we'll reimburse you.

1219
01:00:53.440 --> 01:00:57.039
<v Speaker 14>I don't feel I should advance the money for the repairs,

1220
01:00:57.280 --> 01:00:58.559
<v Speaker 14>and I don't trust them.

1221
01:00:59.000 --> 01:00:59.800
<v Speaker 5>I think you should.

1222
01:01:01.079 --> 01:01:03.559
<v Speaker 9>Why is that, Well, they said they're going to pay it,

1223
01:01:03.679 --> 01:01:05.920
<v Speaker 9>and then right now he really doesn't have much to

1224
01:01:06.000 --> 01:01:09.119
<v Speaker 9>sue him on if he puts the money, if he

1225
01:01:09.239 --> 01:01:12.079
<v Speaker 9>ponies up gets it fixed. And I assume you have

1226
01:01:12.159 --> 01:01:15.559
<v Speaker 9>an email or something saying what you just said, and

1227
01:01:15.679 --> 01:01:17.880
<v Speaker 9>then they don't pay you. It seems like a pretty

1228
01:01:17.920 --> 01:01:19.400
<v Speaker 9>slam dunk in small claims.

1229
01:01:21.480 --> 01:01:26.519
<v Speaker 2>Now, Okay, and you understand, Jim, you understand, And this

1230
01:01:26.760 --> 01:01:27.960
<v Speaker 2>is a crazy concept.

1231
01:01:28.079 --> 01:01:29.480
<v Speaker 5>A lot of people don't understand.

1232
01:01:30.960 --> 01:01:34.480
<v Speaker 2>Just because it happened, and just because they did it

1233
01:01:35.079 --> 01:01:36.440
<v Speaker 2>doesn't make it negligent.

1234
01:01:37.199 --> 01:01:39.559
<v Speaker 9>Well, let's hear what happened. What exactly happened when they

1235
01:01:39.679 --> 01:01:40.679
<v Speaker 9>delivered the mattress.

1236
01:01:42.320 --> 01:01:45.679
<v Speaker 14>Well, we specifically talk to them about the driveway, and

1237
01:01:45.800 --> 01:01:46.360
<v Speaker 14>we said.

1238
01:01:46.159 --> 01:01:49.639
<v Speaker 2>Okay, that doesn't you keep mentioning that. You keep mentioning that, Okay,

1239
01:01:49.960 --> 01:01:53.079
<v Speaker 2>when you say I specifically wanted a van and not

1240
01:01:53.199 --> 01:01:55.239
<v Speaker 2>a truck, Okay, I know you mentioned that this is

1241
01:01:55.320 --> 01:01:55.880
<v Speaker 2>the third time.

1242
01:01:55.920 --> 01:01:58.800
<v Speaker 5>And the reason you mentioned it is because you're trying to.

1243
01:01:59.320 --> 01:02:03.599
<v Speaker 2>Set up a list of conditions that they violated, therefore breached.

1244
01:02:04.079 --> 01:02:10.159
<v Speaker 2>But unless you specifically said do not come here without

1245
01:02:10.400 --> 01:02:12.719
<v Speaker 2>a van or use only a van, and you can

1246
01:02:12.840 --> 01:02:14.559
<v Speaker 2>prove that. So do you have that in an email?

1247
01:02:16.480 --> 01:02:16.639
<v Speaker 5>Yes?

1248
01:02:17.800 --> 01:02:21.480
<v Speaker 14>I have an email saying do not send the truck, send.

1249
01:02:21.400 --> 01:02:26.960
<v Speaker 2>The wonderful, wonderful Okay. So they were put on notice

1250
01:02:27.039 --> 01:02:28.480
<v Speaker 2>that you didn't want a truck there.

1251
01:02:30.239 --> 01:02:35.199
<v Speaker 14>Correct, And I was standing outside when the truck came up,

1252
01:02:35.480 --> 01:02:38.480
<v Speaker 14>and I was yelling at them to stop, and the

1253
01:02:38.559 --> 01:02:41.920
<v Speaker 14>fellow had turn around and despite my yelling, just kept

1254
01:02:42.239 --> 01:02:42.719
<v Speaker 14>driving right.

1255
01:02:42.920 --> 01:02:44.719
<v Speaker 2>And what did the truck? What?

1256
01:02:45.159 --> 01:02:45.639
<v Speaker 5>I get you?

1257
01:02:46.079 --> 01:02:48.960
<v Speaker 2>So two things? You put it in an email. The

1258
01:02:49.119 --> 01:02:53.519
<v Speaker 2>second thing, you were yelling at him. Now what damage

1259
01:02:53.679 --> 01:02:56.760
<v Speaker 2>was there? Did it sink into the asphalt or what?

1260
01:02:57.000 --> 01:02:57.400
<v Speaker 2>What did it?

1261
01:02:57.519 --> 01:02:58.599
<v Speaker 5>Or did it go ahead?

1262
01:02:58.639 --> 01:02:58.920
<v Speaker 2>Correct?

1263
01:02:59.400 --> 01:03:03.079
<v Speaker 14>The front rear tires just went over the edges and

1264
01:03:03.360 --> 01:03:05.920
<v Speaker 14>just undermine that whole edge.

1265
01:03:07.519 --> 01:03:09.800
<v Speaker 2>I think you're I think you've got a good case here,

1266
01:03:11.159 --> 01:03:12.800
<v Speaker 2>and that's why they're offering to pay for it.

1267
01:03:12.960 --> 01:03:14.159
<v Speaker 5>And how much is it going to be?

1268
01:03:15.000 --> 01:03:18.000
<v Speaker 9>I think he said it twelve hundred. Oh, I would

1269
01:03:18.079 --> 01:03:22.559
<v Speaker 9>definitely pay it. Get it fixed, man, Well you're this

1270
01:03:22.800 --> 01:03:26.119
<v Speaker 9>is like I think that I. I think they're going

1271
01:03:26.199 --> 01:03:29.599
<v Speaker 9>to pay the twelve hundred without blinking. And well, they

1272
01:03:29.679 --> 01:03:31.360
<v Speaker 9>put it in writing to you. They're going to pay

1273
01:03:31.400 --> 01:03:37.679
<v Speaker 9>for it, right? Yes, Okay, well then why don't you

1274
01:03:37.800 --> 01:03:38.000
<v Speaker 9>do it?

1275
01:03:39.519 --> 01:03:45.719
<v Speaker 14>Let me ask you this if if my uh, if

1276
01:03:45.800 --> 01:03:48.519
<v Speaker 14>I end up being right and there's more stalling and

1277
01:03:48.599 --> 01:03:53.719
<v Speaker 14>delaying and I have to sue them, how does that work?

1278
01:03:54.000 --> 01:03:58.679
<v Speaker 14>If they're headquartered in San Francisco, uh and do business.

1279
01:03:59.679 --> 01:04:04.360
<v Speaker 14>What's the name of the company chronic in plug l ugg.

1280
01:04:04.599 --> 01:04:06.760
<v Speaker 5>You have to see if they have a presence here.

1281
01:04:09.119 --> 01:04:12.639
<v Speaker 14>I tried, I couldn't find anything. But they certainly, you know,

1282
01:04:12.840 --> 01:04:17.320
<v Speaker 14>contract out for people to what's the full name? What's

1283
01:04:17.360 --> 01:04:21.000
<v Speaker 14>the full name that I think plug cauling or lug

1284
01:04:21.079 --> 01:04:22.559
<v Speaker 14>delivery services.

1285
01:04:24.000 --> 01:04:26.760
<v Speaker 2>Lug delivery or something marks looking it up right now,

1286
01:04:26.880 --> 01:04:29.320
<v Speaker 2>because what it'll do, it'll tell you if they have

1287
01:04:29.400 --> 01:04:30.199
<v Speaker 2>an entity here.

1288
01:04:32.679 --> 01:04:33.440
<v Speaker 5>Let's just look at it.

1289
01:04:33.559 --> 01:04:35.679
<v Speaker 14>They can do a business in Colorado without having an

1290
01:04:35.800 --> 01:04:36.280
<v Speaker 14>entity here.

1291
01:04:36.559 --> 01:04:40.239
<v Speaker 2>Absolutely, you know it depends now, it depends hold on

1292
01:04:41.559 --> 01:04:44.400
<v Speaker 2>not if for example, it's an insurance company or not.

1293
01:04:44.679 --> 01:04:47.800
<v Speaker 5>If it's a medical clinic or a lawyer.

1294
01:04:48.400 --> 01:04:51.239
<v Speaker 2>Uh, they have to have they have to have certain

1295
01:04:51.559 --> 01:04:54.559
<v Speaker 2>but but something like a delivery company, they don't have

1296
01:04:54.639 --> 01:04:55.480
<v Speaker 2>to have an office here.

1297
01:04:57.400 --> 01:05:00.800
<v Speaker 14>You know, they reference their insurance com But I've never

1298
01:05:00.920 --> 01:05:02.159
<v Speaker 14>dealt with the insurance coming.

1299
01:05:02.280 --> 01:05:03.440
<v Speaker 5>I don't see any LUG.

1300
01:05:03.920 --> 01:05:07.119
<v Speaker 2>When I search the business database to you, Mark, I

1301
01:05:07.159 --> 01:05:07.840
<v Speaker 2>don't see anything.

1302
01:05:07.960 --> 01:05:10.199
<v Speaker 5>No, I'm trying it a little different way. But just

1303
01:05:10.280 --> 01:05:10.960
<v Speaker 5>give me a second.

1304
01:05:11.519 --> 01:05:13.639
<v Speaker 14>I think you can google them and they'll show right up.

1305
01:05:14.119 --> 01:05:17.719
<v Speaker 5>Yeah, okay, lug. Okay.

1306
01:05:18.119 --> 01:05:21.280
<v Speaker 2>So anyway, here's the bottom line. Why are you going

1307
01:05:21.360 --> 01:05:24.639
<v Speaker 2>through all of this? I mean, what difference does it make.

1308
01:05:25.039 --> 01:05:27.639
<v Speaker 2>Let's put it this way. You want it fixed, right,

1309
01:05:28.280 --> 01:05:30.440
<v Speaker 2>So they're not going to fix it unless you Unless

1310
01:05:30.559 --> 01:05:31.760
<v Speaker 2>you fix it and they're going to pay you.

1311
01:05:33.599 --> 01:05:36.000
<v Speaker 14>Yeah, Well I'm not as certain as you are that

1312
01:05:36.079 --> 01:05:36.760
<v Speaker 14>they will pay me.

1313
01:05:38.440 --> 01:05:40.559
<v Speaker 2>Yeah, But here's what I'm asking you. Here's what I'm

1314
01:05:40.599 --> 01:05:43.480
<v Speaker 2>asking you. If they're not going to pay you, then

1315
01:05:44.000 --> 01:05:45.760
<v Speaker 2>when you do it, they're not going to pay you now.

1316
01:05:46.360 --> 01:05:49.119
<v Speaker 2>So what difference does it make. You can't compel them

1317
01:05:49.159 --> 01:05:52.440
<v Speaker 2>to pay you. You'd have to sue them now. So

1318
01:05:52.679 --> 01:05:55.480
<v Speaker 2>so you either sue them now or you sue them later.

1319
01:05:57.159 --> 01:05:59.519
<v Speaker 14>Right, So I'm asking you, Yes, sorry, I'm trying to

1320
01:05:59.679 --> 01:06:02.800
<v Speaker 14>use that leverage to get paid, to get more assurance

1321
01:06:03.199 --> 01:06:04.320
<v Speaker 14>that I would get paid.

1322
01:06:05.079 --> 01:06:08.360
<v Speaker 5>Okay, then sue them now, then sue them now. But here,

1323
01:06:08.519 --> 01:06:10.679
<v Speaker 5>here's the thing. They're going to go to court and say,

1324
01:06:10.679 --> 01:06:11.920
<v Speaker 5>your honor, we said we would pay it.

1325
01:06:13.320 --> 01:06:15.320
<v Speaker 2>Well, what you do is, first of all, you have

1326
01:06:15.360 --> 01:06:16.960
<v Speaker 2>to see if they have an agent here with We're

1327
01:06:17.000 --> 01:06:18.440
<v Speaker 2>going to go right back to where we were. We're

1328
01:06:18.440 --> 01:06:20.440
<v Speaker 2>in a circle now, we're going to see if they

1329
01:06:20.480 --> 01:06:22.760
<v Speaker 2>have an agent here if not, if they do not

1330
01:06:22.960 --> 01:06:24.679
<v Speaker 2>have a local agent. Do you have the name of

1331
01:06:24.719 --> 01:06:27.239
<v Speaker 2>the driver that drove? Did they have a truck that

1332
01:06:27.400 --> 01:06:29.119
<v Speaker 2>was labeled lug? What did they have?

1333
01:06:30.119 --> 01:06:30.159
<v Speaker 12>No?

1334
01:06:30.480 --> 01:06:33.960
<v Speaker 2>No, no, no one the truck had label did they

1335
01:06:34.079 --> 01:06:35.559
<v Speaker 2>But did you get the name of the driver.

1336
01:06:39.159 --> 01:06:40.719
<v Speaker 18>I may have there.

1337
01:06:41.039 --> 01:06:43.599
<v Speaker 14>You know, they send a review and they ask you

1338
01:06:43.639 --> 01:06:44.480
<v Speaker 14>to reach you the driver.

1339
01:06:45.400 --> 01:06:48.639
<v Speaker 5>I would sue the driver. I would sue the driver.

1340
01:06:50.840 --> 01:06:52.400
<v Speaker 2>I mean, look at if you're not going to have

1341
01:06:52.480 --> 01:06:55.199
<v Speaker 2>a business, if there's not a business presence, you're going

1342
01:06:55.280 --> 01:06:55.440
<v Speaker 2>to have.

1343
01:06:55.480 --> 01:07:00.800
<v Speaker 5>To sue the driver, Okay, or fly to wherever they

1344
01:07:00.840 --> 01:07:01.519
<v Speaker 5>are and sue them.

1345
01:07:02.639 --> 01:07:02.920
<v Speaker 1>Correct.

1346
01:07:03.039 --> 01:07:06.199
<v Speaker 5>I know that makes no sense, No, of course it doesn't.

1347
01:07:06.320 --> 01:07:08.719
<v Speaker 2>That The point I'm making is it really makes no

1348
01:07:08.880 --> 01:07:10.880
<v Speaker 2>sense to sue them before you even know if they're

1349
01:07:10.880 --> 01:07:11.480
<v Speaker 2>going to perform.

1350
01:07:11.800 --> 01:07:13.239
<v Speaker 5>You can always sue them afterwards.

1351
01:07:13.599 --> 01:07:16.760
<v Speaker 2>Do you understand what you're saying why do it now?

1352
01:07:17.440 --> 01:07:20.440
<v Speaker 2>If you're willing to do it, then take the chance.

1353
01:07:21.159 --> 01:07:24.719
<v Speaker 2>But maybe I should put it this way. Why would

1354
01:07:24.800 --> 01:07:27.800
<v Speaker 2>you wait to get it fixed? Just say straight up?

1355
01:07:28.000 --> 01:07:32.280
<v Speaker 2>Is it because you do not have the money? I

1356
01:07:32.480 --> 01:07:33.199
<v Speaker 2>know I have the money.

1357
01:07:33.800 --> 01:07:37.559
<v Speaker 5>If you have the money and you want your driveway.

1358
01:07:37.159 --> 01:07:41.960
<v Speaker 2>Fixed, Let's say lug goes away tomorrow. Let's say they're

1359
01:07:42.039 --> 01:07:49.679
<v Speaker 2>bankrupt and they go away, will you leave your driveway unfixed? No? Okay,

1360
01:07:50.199 --> 01:07:57.280
<v Speaker 2>then fix it? Go with a sure thing Denver's best

1361
01:07:57.360 --> 01:08:01.360
<v Speaker 2>roofer Excel Roofing dot com. You don't pass until you're content.

1362
01:08:04.760 --> 01:08:08.280
<v Speaker 2>Time for an insurance checkup free no obligation comparison call

1363
01:08:08.440 --> 01:08:11.679
<v Speaker 2>Compass Insurance paying too much your coverage at dozens of

1364
01:08:11.760 --> 01:08:14.719
<v Speaker 2>insurance companies find out now three all three seven seven

1365
01:08:14.719 --> 01:08:17.479
<v Speaker 2>to one help. You'll think you're his only customer when

1366
01:08:17.520 --> 01:08:19.800
<v Speaker 2>you choose Frank durand the real estate Man dot com

1367
01:08:20.039 --> 01:08:23.119
<v Speaker 2>to list your home with Remax Alliance three all three

1368
01:08:23.239 --> 01:08:24.880
<v Speaker 2>nine two zero sixteen twenty two.

1369
01:08:28.560 --> 01:08:33.600
<v Speaker 5>Hey Tom Martino, here, welcome. Let's go to the phones.

1370
01:08:33.720 --> 01:08:36.439
<v Speaker 2>If we let me just look here, So let's go

1371
01:08:36.600 --> 01:08:38.960
<v Speaker 2>to Skillet and Deputy Bow. I know you have some

1372
01:08:39.119 --> 01:08:40.920
<v Speaker 2>updates I'm going to get to your skillet. Go ahead,

1373
01:08:40.920 --> 01:08:41.399
<v Speaker 2>what's going on?

1374
01:08:42.000 --> 01:08:44.880
<v Speaker 19>Hey, this just happened about nineteen hours ago.

1375
01:08:45.479 --> 01:08:49.399
<v Speaker 2>Who I booked my all night and day.

1376
01:08:49.960 --> 01:08:53.880
<v Speaker 19>I booked a round trip ticket from Dallas to Washington

1377
01:08:54.039 --> 01:08:59.520
<v Speaker 19>Baltimore International Airport because they got an Amtrak station right

1378
01:08:59.680 --> 01:09:01.159
<v Speaker 19>there on the property.

1379
01:09:01.319 --> 01:09:02.720
<v Speaker 14>It's on the airport.

1380
01:09:03.239 --> 01:09:07.720
<v Speaker 10>So once I get to Washington, I always jump a

1381
01:09:07.840 --> 01:09:10.279
<v Speaker 10>train to go to Atlantic City, and I've done it.

1382
01:09:10.319 --> 01:09:11.520
<v Speaker 20>Before no problems.

1383
01:09:12.079 --> 01:09:15.600
<v Speaker 10>But I had to change planes in Charlotte and that

1384
01:09:15.840 --> 01:09:19.159
<v Speaker 10>plane was broke down for about two and a half hours.

1385
01:09:19.880 --> 01:09:25.319
<v Speaker 19>I got to h DC area late, missed.

1386
01:09:25.119 --> 01:09:28.640
<v Speaker 10>My train, and I was going to have to take

1387
01:09:28.800 --> 01:09:31.520
<v Speaker 10>this the train into Philly and spend the night in

1388
01:09:31.680 --> 01:09:34.680
<v Speaker 10>Philly and then go into Atlantic City the next day.

1389
01:09:34.680 --> 01:09:35.479
<v Speaker 18>And I didn't want to do that.

1390
01:09:35.600 --> 01:09:40.880
<v Speaker 2>I just said, I'm going home to Dallas, all right,

1391
01:09:41.920 --> 01:09:43.039
<v Speaker 2>hold on and we'll get right.

1392
01:09:43.159 --> 01:09:45.000
<v Speaker 5>Did he hang up or did we put him on hold?

1393
01:09:45.439 --> 01:09:46.520
<v Speaker 2>Put him on how then we'll come.

1394
01:09:47.000 --> 01:09:48.159
<v Speaker 5>We'll come right back to him.

1395
01:09:48.600 --> 01:09:52.000
<v Speaker 2>I'm Tom Martino more coming up on the Troubleshooter Show.

1396
01:09:55.119 --> 01:09:58.399
<v Speaker 2>Go with a sure Thing Denver's Best roofer Excel roofing

1397
01:09:58.479 --> 01:10:03.039
<v Speaker 2>dot com. You don't pass second until you're content. Please

1398
01:10:04.520 --> 01:10:07.640
<v Speaker 2>time for an insurance check up free, no obligation comparison

1399
01:10:07.840 --> 01:10:11.359
<v Speaker 2>call Compass Insurance paying too much your coverage at dozens

1400
01:10:11.399 --> 01:10:14.119
<v Speaker 2>of insurance companies find out now three oh three seven

1401
01:10:14.239 --> 01:10:17.239
<v Speaker 2>seven one help. You'll think you're his only customer when

1402
01:10:17.239 --> 01:10:19.520
<v Speaker 2>you choose Frank durand the real estate man dot com

1403
01:10:19.760 --> 01:10:22.880
<v Speaker 2>to list your home with Remax Alliance three oh three

1404
01:10:22.960 --> 01:10:24.640
<v Speaker 2>nine two zero sixteen twenty two.

1405
01:10:30.439 --> 01:10:31.000
<v Speaker 3>Rip of.

1406
01:10:32.760 --> 01:10:35.720
<v Speaker 4>You ned so you don't have.

1407
01:10:37.960 --> 01:10:40.439
<v Speaker 3>Come run insious as fast as you can.

1408
01:10:41.680 --> 01:10:44.439
<v Speaker 4>Shooter's gonna help come man.

1409
01:10:45.159 --> 01:10:51.399
<v Speaker 1>This is the Troubleshooter Show. No Tom Martino, Hi.

1410
01:10:51.479 --> 01:10:54.119
<v Speaker 2>Tom Martino here, Welcome to the show. Three oh three

1411
01:10:54.399 --> 01:10:57.960
<v Speaker 2>seven one three talk seven one three eight two five five.

1412
01:10:58.840 --> 01:11:02.199
<v Speaker 2>As I say every day, here to help you solve problems,

1413
01:11:03.000 --> 01:11:07.359
<v Speaker 2>answer questions, take complaints, and make your life a little easier.

1414
01:11:07.760 --> 01:11:10.199
<v Speaker 5>So let's go to the phones and try to do that.

1415
01:11:11.600 --> 01:11:17.920
<v Speaker 2>Now, Skillet has an airline problem and the problem, and

1416
01:11:18.199 --> 01:11:20.640
<v Speaker 2>I just want to say this up front. We first

1417
01:11:20.720 --> 01:11:23.239
<v Speaker 2>look to solve problems if we can, and try to

1418
01:11:23.319 --> 01:11:24.079
<v Speaker 2>help people.

1419
01:11:24.000 --> 01:11:27.319
<v Speaker 5>Any way we can. A lot of times though the

1420
01:11:27.520 --> 01:11:29.039
<v Speaker 5>systems are not set up.

1421
01:11:30.439 --> 01:11:35.880
<v Speaker 2>For helping because common law, which is law that has

1422
01:11:36.000 --> 01:11:41.920
<v Speaker 2>been determined by decisions in court sometimes don't support what

1423
01:11:42.079 --> 01:11:49.159
<v Speaker 2>you're looking for, and sometimes there's no statutory law, for example,

1424
01:11:49.800 --> 01:11:50.399
<v Speaker 2>in travel.

1425
01:11:50.439 --> 01:11:52.000
<v Speaker 5>And I don't even know what skill it's got. I'm

1426
01:11:52.039 --> 01:11:52.800
<v Speaker 5>gonna let him finish.

1427
01:11:52.840 --> 01:11:56.199
<v Speaker 2>But in travel, he started telling a story about how

1428
01:11:57.159 --> 01:11:59.479
<v Speaker 2>because of the screw up of the airline he missed

1429
01:11:59.520 --> 01:12:02.640
<v Speaker 2>some connection and possibly have some damages. You had to

1430
01:12:02.680 --> 01:12:07.399
<v Speaker 2>stay overnight somewhere to recover expenses from an airline on

1431
01:12:07.600 --> 01:12:11.319
<v Speaker 2>that kind of thing is usually done as a courtesy,

1432
01:12:11.840 --> 01:12:14.760
<v Speaker 2>and the airline will give a voucher or something. As

1433
01:12:14.840 --> 01:12:19.000
<v Speaker 2>far as their legal responsibility, there are all kinds of

1434
01:12:19.159 --> 01:12:24.760
<v Speaker 2>disclaimers when it comes to travel and airlines and missedflights

1435
01:12:25.079 --> 01:12:29.720
<v Speaker 2>and canceled flights, and very seldom, if ever, are they

1436
01:12:29.800 --> 01:12:36.239
<v Speaker 2>held responsible for what is called consequential damages. Now, that

1437
01:12:36.479 --> 01:12:40.800
<v Speaker 2>doesn't mean if an airline is agregeous in what they

1438
01:12:40.920 --> 01:12:47.119
<v Speaker 2>do and absolutely intolerable, that the courts wouldn't change that

1439
01:12:47.359 --> 01:12:48.840
<v Speaker 2>for that particular case.

1440
01:12:49.720 --> 01:12:51.680
<v Speaker 5>So skill it continue your story.

1441
01:12:52.319 --> 01:12:57.520
<v Speaker 2>The flight was delayed, you chose not to but to

1442
01:12:57.960 --> 01:13:01.159
<v Speaker 2>find a place in Philadelphia for the night.

1443
01:13:01.279 --> 01:13:01.760
<v Speaker 5>Is that right?

1444
01:13:02.960 --> 01:13:03.000
<v Speaker 21>No?

1445
01:13:03.520 --> 01:13:06.159
<v Speaker 19>I stayed right there at Baltimore at the airport. Okay,

1446
01:13:06.840 --> 01:13:09.039
<v Speaker 19>they opened up the counter at three in the morning,

1447
01:13:09.119 --> 01:13:11.680
<v Speaker 19>and the next plane that blast off to Dallas was

1448
01:13:11.720 --> 01:13:12.800
<v Speaker 19>at six in the morning.

1449
01:13:13.760 --> 01:13:17.640
<v Speaker 2>And so, oh you wanted to go home, that's right, okay, yes,

1450
01:13:17.880 --> 01:13:22.119
<v Speaker 2>so your flight was delayed and you missed your train.

1451
01:13:23.319 --> 01:13:27.319
<v Speaker 19>Correct, yes, sir. And their argument is, well, we're an

1452
01:13:27.399 --> 01:13:31.119
<v Speaker 19>airline and you're you gotta be with Amtrak. And I

1453
01:13:31.239 --> 01:13:36.079
<v Speaker 19>said that Amtrak station is on airport property, so there's

1454
01:13:36.159 --> 01:13:39.159
<v Speaker 19>no difference between it being a plane or a train.

1455
01:13:39.800 --> 01:13:42.279
<v Speaker 5>Well, there is a difference. They don't control the trains.

1456
01:13:43.880 --> 01:13:45.000
<v Speaker 18>Well, it's like a train.

1457
01:13:45.199 --> 01:13:46.960
<v Speaker 19>It's like a plane because you kill it.

1458
01:13:47.399 --> 01:13:49.840
<v Speaker 5>Okay, maybe I'm not understanding you. So why don't you

1459
01:13:49.920 --> 01:13:50.199
<v Speaker 5>tell me?

1460
01:13:50.600 --> 01:13:54.680
<v Speaker 2>Do you feel the airline because the flight was delayed,

1461
01:13:55.840 --> 01:14:00.399
<v Speaker 2>is responsible for your expenses because you miss your.

1462
01:14:00.359 --> 01:14:04.600
<v Speaker 19>Train on the expense I had was they wouldn't honor

1463
01:14:04.760 --> 01:14:06.640
<v Speaker 19>my ticket back home.

1464
01:14:06.760 --> 01:14:09.159
<v Speaker 2>They made me pay for it on my pre not

1465
01:14:09.279 --> 01:14:13.079
<v Speaker 2>a pre Wait a minute, you had a round trip already,

1466
01:14:13.159 --> 01:14:13.479
<v Speaker 2>didn't you.

1467
01:14:13.760 --> 01:14:16.600
<v Speaker 5>Yes, sure, then why wouldn't they let you American?

1468
01:14:17.319 --> 01:14:17.479
<v Speaker 3>Then?

1469
01:14:17.760 --> 01:14:20.720
<v Speaker 5>Or you weren't looking for expenses, you were simply.

1470
01:14:20.439 --> 01:14:22.560
<v Speaker 3>Looking I stayed up all night.

1471
01:14:23.720 --> 01:14:27.680
<v Speaker 2>You were simply looking hold on, skillet, skilly, you were

1472
01:14:27.760 --> 01:14:31.239
<v Speaker 2>simply looking to take that round trip ticket and to

1473
01:14:31.399 --> 01:14:32.239
<v Speaker 2>go back sooner.

1474
01:14:32.840 --> 01:14:34.960
<v Speaker 5>Yes, sir, that's all you wanted.

1475
01:14:35.760 --> 01:14:37.520
<v Speaker 20>Yeah, but then they wouldn't do that.

1476
01:14:37.640 --> 01:14:40.760
<v Speaker 19>They shook why three and sixty bucks?

1477
01:14:41.119 --> 01:14:41.880
<v Speaker 2>But why wouldn't that?

1478
01:14:41.960 --> 01:14:42.079
<v Speaker 3>Now?

1479
01:14:42.319 --> 01:14:45.279
<v Speaker 2>Now, I don't blame you for being upset, but what

1480
01:14:45.760 --> 01:14:48.800
<v Speaker 2>was their reasoning for keeping for not letting you use

1481
01:14:48.880 --> 01:14:50.560
<v Speaker 2>the other part of your round trip ticket?

1482
01:14:51.239 --> 01:14:53.760
<v Speaker 19>Because they called it an economy fair.

1483
01:14:54.359 --> 01:14:55.880
<v Speaker 1>It's the same thing all of them.

1484
01:14:55.960 --> 01:14:58.119
<v Speaker 2>Do you mean no changes?

1485
01:14:58.239 --> 01:15:00.960
<v Speaker 5>Okay, well he didn't say that, so you had a

1486
01:15:01.079 --> 01:15:02.439
<v Speaker 5>no change ticket.

1487
01:15:03.359 --> 01:15:03.760
<v Speaker 2>I guess.

1488
01:15:04.800 --> 01:15:07.159
<v Speaker 19>But all I asked for was a free ride home

1489
01:15:07.239 --> 01:15:09.720
<v Speaker 19>and they shook me down for three sixty.

1490
01:15:11.119 --> 01:15:13.000
<v Speaker 2>I understand what you're saying, But do you understand what

1491
01:15:13.119 --> 01:15:17.399
<v Speaker 2>Mark is saying Skillett that when you buy the conditions

1492
01:15:17.439 --> 01:15:21.159
<v Speaker 2>you bought under to get the lowest fares, the condition

1493
01:15:21.479 --> 01:15:21.920
<v Speaker 2>is you.

1494
01:15:22.039 --> 01:15:23.000
<v Speaker 5>Make no changes.

1495
01:15:23.960 --> 01:15:26.399
<v Speaker 2>Now, your argument is the only reason you made a

1496
01:15:26.520 --> 01:15:30.319
<v Speaker 2>change is because they screwed up and you were delayed

1497
01:15:30.319 --> 01:15:32.279
<v Speaker 2>and you wanted to go home. They're going to say, well,

1498
01:15:32.920 --> 01:15:34.479
<v Speaker 2>the fact that you want to turn around and come

1499
01:15:34.520 --> 01:15:37.119
<v Speaker 2>home isn't our problem. You could have gone on to

1500
01:15:37.199 --> 01:15:40.079
<v Speaker 2>your destination and we would have honored the return trip.

1501
01:15:40.239 --> 01:15:41.079
<v Speaker 5>Is that what they're saying?

1502
01:15:42.359 --> 01:15:46.079
<v Speaker 19>Yeah, if I wanted to spend the night in Philadelphia

1503
01:15:46.159 --> 01:15:47.720
<v Speaker 19>at the train station because it didn't no.

1504
01:15:47.800 --> 01:15:50.560
<v Speaker 2>I get it, then they would then instead of it

1505
01:15:50.920 --> 01:15:54.039
<v Speaker 2>you going and gambling at Atlantic City. They're saying, if

1506
01:15:54.079 --> 01:15:56.560
<v Speaker 2>you spent the same time you would have at Atlantic City,

1507
01:15:56.960 --> 01:15:59.399
<v Speaker 2>you could have flown home on that ticket.

1508
01:15:59.720 --> 01:16:02.000
<v Speaker 5>But to change that ticket, it's going to cost you.

1509
01:16:03.239 --> 01:16:05.399
<v Speaker 18>Eh, three hundred and sixty bucks.

1510
01:16:06.000 --> 01:16:10.000
<v Speaker 2>Well, that's for the new one way. That's skillet, that's

1511
01:16:10.039 --> 01:16:12.760
<v Speaker 2>for the new one way ticket home the three sixty.

1512
01:16:13.239 --> 01:16:15.680
<v Speaker 2>Do you still have an active leg of that round

1513
01:16:15.760 --> 01:16:18.560
<v Speaker 2>trip that you can use in the future or not?

1514
01:16:20.079 --> 01:16:20.119
<v Speaker 10>No?

1515
01:16:20.399 --> 01:16:24.000
<v Speaker 19>I think once I purchased that that other leg that

1516
01:16:24.359 --> 01:16:27.399
<v Speaker 19>pretty much a discount. It wasn't too bad three sixty

1517
01:16:27.520 --> 01:16:31.039
<v Speaker 19>to go home. I think that invalidated that, to tell

1518
01:16:31.039 --> 01:16:31.520
<v Speaker 19>you the truth.

1519
01:16:31.600 --> 01:16:33.960
<v Speaker 2>But I'm not did they get we well, okay, did

1520
01:16:34.000 --> 01:16:36.039
<v Speaker 2>they kind of give you credit for that then.

1521
01:16:36.279 --> 01:16:38.439
<v Speaker 5>Toward that ticket? Is that why it was old?

1522
01:16:38.600 --> 01:16:41.359
<v Speaker 19>No, I guarantee you they'd never used the word credit

1523
01:16:41.600 --> 01:16:42.039
<v Speaker 19>at all.

1524
01:16:43.319 --> 01:16:46.079
<v Speaker 21>I mean that was did they use Okay, did they

1525
01:16:46.199 --> 01:16:50.880
<v Speaker 21>use the term discount, no, because all I asked for

1526
01:16:51.199 --> 01:16:53.439
<v Speaker 21>was I said, well, I already paid for a round

1527
01:16:53.479 --> 01:16:55.800
<v Speaker 21>trip rocket and they said, well, since it was an

1528
01:16:55.880 --> 01:16:57.439
<v Speaker 21>economy ticket.

1529
01:16:58.520 --> 01:17:04.359
<v Speaker 19>You change that in val Basically, you can't tell you're

1530
01:17:04.439 --> 01:17:05.159
<v Speaker 19>the best time.

1531
01:17:05.359 --> 01:17:08.600
<v Speaker 2>I mean, well, hold on, skillet, I mean, what airline

1532
01:17:08.680 --> 01:17:09.239
<v Speaker 2>is line?

1533
01:17:09.720 --> 01:17:11.720
<v Speaker 18>What airline is in America?

1534
01:17:12.880 --> 01:17:14.159
<v Speaker 5>And mark?

1535
01:17:14.199 --> 01:17:15.960
<v Speaker 2>What would you do in a cay if this happened

1536
01:17:15.960 --> 01:17:17.079
<v Speaker 2>to you, you travel a lot b.

1537
01:17:17.119 --> 01:17:20.079
<v Speaker 5>Ireland, what would you do? Well, I can't put myself

1538
01:17:20.119 --> 01:17:22.239
<v Speaker 5>in this scenario. I mean there's nothing to tell me.

1539
01:17:22.359 --> 01:17:22.520
<v Speaker 3>Why.

1540
01:17:22.840 --> 01:17:25.479
<v Speaker 5>Well, there's nothing I could do if I bought that ticket,

1541
01:17:25.600 --> 01:17:28.079
<v Speaker 5>the economy ticket with no changes.

1542
01:17:28.239 --> 01:17:30.920
<v Speaker 9>I mean usually when you book these things, I don't

1543
01:17:30.960 --> 01:17:33.800
<v Speaker 9>care where you book them, they make it very clear.

1544
01:17:33.880 --> 01:17:37.159
<v Speaker 9>There's no refund, there's no anything like Frontier for example,

1545
01:17:37.279 --> 01:17:40.840
<v Speaker 9>as you're booking something, it tries to sell you, you know,

1546
01:17:41.000 --> 01:17:44.239
<v Speaker 9>for like ten dollars, the ability you can switch a

1547
01:17:44.359 --> 01:17:46.720
<v Speaker 9>flight up to twenty four hours, But if you don't

1548
01:17:46.760 --> 01:17:48.720
<v Speaker 9>pay for it, they're never going to allow you to

1549
01:17:48.840 --> 01:17:50.520
<v Speaker 9>do that. I mean that's how they make money.

1550
01:17:52.760 --> 01:17:55.640
<v Speaker 19>Yeah, you got to remember I lost one hundred and

1551
01:17:55.760 --> 01:17:58.560
<v Speaker 19>twenty on my Amtrak ticket too, no, I.

1552
01:17:58.640 --> 01:18:00.159
<v Speaker 5>Get it, I get it. Yea.

1553
01:18:00.800 --> 01:18:03.119
<v Speaker 2>What they're saying is it all stems from a delayed

1554
01:18:03.199 --> 01:18:06.640
<v Speaker 2>flight and flights are not guaranteed, and then the delayed

1555
01:18:06.680 --> 01:18:09.439
<v Speaker 2>flight that you had two other losses. You couldn't use

1556
01:18:09.479 --> 01:18:09.960
<v Speaker 2>your other round.

1557
01:18:10.079 --> 01:18:12.840
<v Speaker 5>You know, we've talked about this in traffic accidents. I mean,

1558
01:18:12.920 --> 01:18:15.840
<v Speaker 5>how far? How far could you possibly go out?

1559
01:18:16.079 --> 01:18:19.239
<v Speaker 9>So let's say because you missed that train, you didn't

1560
01:18:19.279 --> 01:18:21.920
<v Speaker 9>show up to Atlantic City, and you weren't on a

1561
01:18:22.000 --> 01:18:25.079
<v Speaker 9>certain blackjack table where they hit some kind of crazy

1562
01:18:25.199 --> 01:18:25.960
<v Speaker 9>prize at night.

1563
01:18:26.319 --> 01:18:29.039
<v Speaker 5>I mean, anything could happen. How how far can you

1564
01:18:29.159 --> 01:18:29.600
<v Speaker 5>stretch it?

1565
01:18:30.279 --> 01:18:33.199
<v Speaker 2>Or you were on your way to a real estate

1566
01:18:33.279 --> 01:18:35.479
<v Speaker 2>closing and the guy decided not to sell to you

1567
01:18:35.600 --> 01:18:36.560
<v Speaker 2>because you didn't show up.

1568
01:18:36.640 --> 01:18:38.880
<v Speaker 5>Yep, you can't sue for those things.

1569
01:18:38.960 --> 01:18:42.279
<v Speaker 2>Those are called consequential or subsequential damages.

1570
01:18:42.319 --> 01:18:44.359
<v Speaker 5>You can't you can't get those, well.

1571
01:18:44.319 --> 01:18:44.720
<v Speaker 3>You can't.

1572
01:18:44.800 --> 01:18:47.159
<v Speaker 9>You can definitely sue for them, but you'll never get

1573
01:18:47.199 --> 01:18:50.159
<v Speaker 9>them because when you bought that plane ticket, you already

1574
01:18:50.199 --> 01:18:52.640
<v Speaker 9>agreed that any and all things can happen in too

1575
01:18:52.760 --> 01:18:53.279
<v Speaker 9>bad so.

1576
01:18:53.479 --> 01:18:54.359
<v Speaker 5>Sad, that's right.

1577
01:18:54.840 --> 01:18:57.319
<v Speaker 2>That goes for FedEx deliveries, That goes for a lot

1578
01:18:57.800 --> 01:19:03.359
<v Speaker 2>unless unless here's the exception, Unless the person providing the

1579
01:19:03.479 --> 01:19:07.720
<v Speaker 2>service knows the risk they're taking and they charge accordingly.

1580
01:19:08.119 --> 01:19:12.279
<v Speaker 2>For example, let's say you had an envelope that positively

1581
01:19:12.399 --> 01:19:14.880
<v Speaker 2>had to get there or you would lose a million

1582
01:19:14.920 --> 01:19:18.439
<v Speaker 2>dollar deal. Then you get a bonded carrier. That's a

1583
01:19:18.520 --> 01:19:21.680
<v Speaker 2>whole different ballgame, and then they know the.

1584
01:19:21.760 --> 01:19:24.439
<v Speaker 5>Risks they're taking and you pay for that risk.

1585
01:19:24.960 --> 01:19:28.479
<v Speaker 2>So instead of paying thirty bucks, you're going to pay

1586
01:19:28.520 --> 01:19:32.159
<v Speaker 2>three hundred. So there's you know, people are always quick

1587
01:19:32.239 --> 01:19:37.680
<v Speaker 2>to want to cash in on the subsequent damage, but

1588
01:19:38.000 --> 01:19:44.319
<v Speaker 2>not necessarily pay for the risk upfront. So really that's

1589
01:19:44.600 --> 01:19:48.199
<v Speaker 2>the story of life is that we take a lot

1590
01:19:48.319 --> 01:19:52.800
<v Speaker 2>of risks when we take bargains, but we can't go

1591
01:19:53.039 --> 01:19:57.119
<v Speaker 2>back and say, well, I wasn't expecting the risk to

1592
01:19:57.199 --> 01:19:57.800
<v Speaker 2>come true.

1593
01:19:58.760 --> 01:20:01.720
<v Speaker 5>I don't want the bar and I want my money

1594
01:20:02.039 --> 01:20:02.640
<v Speaker 5>my loss.

1595
01:20:03.279 --> 01:20:07.279
<v Speaker 2>So it's very difficult, skillet, But I thank you for calling,

1596
01:20:07.399 --> 01:20:09.159
<v Speaker 2>and I just wish I had better news for you.

1597
01:20:09.239 --> 01:20:11.520
<v Speaker 2>I don't think we could do anything about it right

1598
01:20:11.600 --> 01:20:13.880
<v Speaker 2>after this, Deputy Bow has some updates you can get

1599
01:20:13.920 --> 01:20:16.079
<v Speaker 2>your calls in as well. Plus we have Mark Schamansky

1600
01:20:16.159 --> 01:20:19.520
<v Speaker 2>Genesis Total Exteriors in Matt Stanford from Paragon Services.

1601
01:20:20.000 --> 01:20:22.840
<v Speaker 9>He's a public adjuster. Go ahead, Mark, you know real quick.

1602
01:20:22.920 --> 01:20:25.079
<v Speaker 9>I just hopped on American. So if you wanted to

1603
01:20:25.199 --> 01:20:28.920
<v Speaker 9>fly from Denver to New York, I forget what date

1604
01:20:29.000 --> 01:20:33.560
<v Speaker 9>I chose, But for the non refundable cheap seat round

1605
01:20:33.640 --> 01:20:37.800
<v Speaker 9>trip is three hundred and sixteen. For something that's fully refundable,

1606
01:20:38.399 --> 01:20:42.439
<v Speaker 9>you're at eleven hundred bucks.

1607
01:20:42.600 --> 01:20:42.760
<v Speaker 3>Man.

1608
01:20:43.000 --> 01:20:46.239
<v Speaker 9>I mean, there's your difference. So where is your tolerance?

1609
01:20:46.560 --> 01:20:49.479
<v Speaker 9>Where is your tolerance for that? Because even if he

1610
01:20:49.640 --> 01:20:52.479
<v Speaker 9>did buy that premium that he could refund, he spent

1611
01:20:52.560 --> 01:20:54.960
<v Speaker 9>eight hundred bucks more on it, which doesn't even come

1612
01:20:55.000 --> 01:20:57.000
<v Speaker 9>to what he's saying his losses were.

1613
01:20:57.119 --> 01:21:01.439
<v Speaker 2>You know what I'm saying, Yeah, exactly yep. Three O

1614
01:21:01.600 --> 01:21:10.039
<v Speaker 2>three seven one three eight two five five. Go with

1615
01:21:10.159 --> 01:21:13.560
<v Speaker 2>a sure thing Denver's best roofer Excel roofing dot com.

1616
01:21:13.760 --> 01:21:19.479
<v Speaker 2>You don't pay a cent until you're content. Time for

1617
01:21:19.520 --> 01:21:23.239
<v Speaker 2>an insurance check up, free no obligation comparison call Compass

1618
01:21:23.319 --> 01:21:26.560
<v Speaker 2>Insurance paying too much your coverage at dozens of insurance

1619
01:21:26.600 --> 01:21:29.680
<v Speaker 2>companies find out now three oh three seven seven one help.

1620
01:21:29.880 --> 01:21:32.520
<v Speaker 2>You'll think you're his only customer when you choose Frank

1621
01:21:32.600 --> 01:21:35.000
<v Speaker 2>durand the real estate man dot com to list your

1622
01:21:35.079 --> 01:21:38.199
<v Speaker 2>home with Remax Alliance three oh three nine two zero

1623
01:21:38.319 --> 01:21:43.439
<v Speaker 2>sixteen twenty two. Tom Martino here three O three seven

1624
01:21:43.520 --> 01:21:47.000
<v Speaker 2>one three talk seven one three eight two five five.

1625
01:21:47.159 --> 01:21:51.479
<v Speaker 2>Let's talk to U, Deputy bo. Deputy Bow was happy,

1626
01:21:51.479 --> 01:21:52.359
<v Speaker 2>Tom hey.

1627
01:21:52.279 --> 01:21:58.239
<v Speaker 22>Man, Yes, calling about this Kayla that called Thursday, last

1628
01:21:58.279 --> 01:22:02.600
<v Speaker 22>Thursday to twelve o'clock own. She contracted with a roofer.

1629
01:22:03.159 --> 01:22:05.560
<v Speaker 22>She gave the roof for six thousand dollars up front.

1630
01:22:06.039 --> 01:22:10.119
<v Speaker 5>That was her name again, Kayla, okay, and what happened?

1631
01:22:11.359 --> 01:22:13.439
<v Speaker 23>She gave the guy's not coming back.

1632
01:22:13.920 --> 01:22:17.039
<v Speaker 5>He he's not doing the What was the name of

1633
01:22:17.079 --> 01:22:17.520
<v Speaker 5>the roofer?

1634
01:22:19.399 --> 01:22:19.600
<v Speaker 3>You know?

1635
01:22:19.880 --> 01:22:21.359
<v Speaker 23>His last name is Sandoval?

1636
01:22:21.399 --> 01:22:23.199
<v Speaker 22>And I want to go on with this story a

1637
01:22:23.279 --> 01:22:25.199
<v Speaker 22>little bit, and I really want to give out his

1638
01:22:25.439 --> 01:22:28.520
<v Speaker 22>name again because I called him a couple of times.

1639
01:22:29.000 --> 01:22:29.880
<v Speaker 23>He didn't call me back.

1640
01:22:29.920 --> 01:22:35.119
<v Speaker 2>So I went three, I'm sorry, never mind three roofing, roofing.

1641
01:22:35.479 --> 01:22:37.880
<v Speaker 23>And so I went over and paid a visit to

1642
01:22:38.039 --> 01:22:40.439
<v Speaker 23>his residence on set.

1643
01:22:40.479 --> 01:22:40.680
<v Speaker 3>Wow.

1644
01:22:41.159 --> 01:22:41.439
<v Speaker 5>Wow.

1645
01:22:41.800 --> 01:22:43.760
<v Speaker 22>So I posted a note and actually came out and

1646
01:22:43.880 --> 01:22:46.560
<v Speaker 22>talked to me, and he gave me a story how

1647
01:22:47.000 --> 01:22:50.319
<v Speaker 22>he couldn't get the right shingles and Kayla to get

1648
01:22:50.399 --> 01:22:54.039
<v Speaker 22>the money back. Yeah, he said he's been working ru

1649
01:22:54.119 --> 01:22:56.600
<v Speaker 22>her and there was something about how the referral of

1650
01:22:56.680 --> 01:22:58.760
<v Speaker 22>the job went, so he didn't want to.

1651
01:22:59.199 --> 01:22:59.880
<v Speaker 23>He didn't want me to.

1652
01:23:00.000 --> 01:23:02.760
<v Speaker 2>So what about the Contractor's Trust Act and the sixth

1653
01:23:02.840 --> 01:23:03.560
<v Speaker 2>grand he took?

1654
01:23:03.800 --> 01:23:07.479
<v Speaker 22>Tom, I mentioned that he's very nervous and scared about it,

1655
01:23:07.680 --> 01:23:09.760
<v Speaker 22>and I think the goal here is to get the

1656
01:23:09.840 --> 01:23:11.520
<v Speaker 22>lady your six thousand dollars back.

1657
01:23:11.920 --> 01:23:15.119
<v Speaker 23>So he promised me that if I could give him

1658
01:23:15.239 --> 01:23:18.039
<v Speaker 23>a week and a half to two weeks, that he

1659
01:23:18.399 --> 01:23:20.279
<v Speaker 23>would pay Caleb back.

1660
01:23:20.640 --> 01:23:22.760
<v Speaker 22>And for some reason, Tom, when he came out to

1661
01:23:22.880 --> 01:23:25.039
<v Speaker 22>talk to me, I kind of had a little bit

1662
01:23:25.079 --> 01:23:26.800
<v Speaker 22>of faith in him and some.

1663
01:23:26.920 --> 01:23:27.760
<v Speaker 2>Other things going on.

1664
01:23:27.920 --> 01:23:31.880
<v Speaker 22>So I'm going to call to October first, and I

1665
01:23:31.960 --> 01:23:33.760
<v Speaker 22>told him to take a picture of the money order

1666
01:23:33.840 --> 01:23:36.199
<v Speaker 22>of the check and if he doesn't do it, then

1667
01:23:36.239 --> 01:23:37.880
<v Speaker 22>we need to put him on a sleeze brigade.

1668
01:23:38.119 --> 01:23:39.199
<v Speaker 23>But I do have faith.

1669
01:23:39.439 --> 01:23:41.000
<v Speaker 2>Okay, that's good. That's good.

1670
01:23:41.119 --> 01:23:43.640
<v Speaker 5>In other words, he didn't seem like a bad guy

1671
01:23:44.000 --> 01:23:44.359
<v Speaker 5>at first.

1672
01:23:44.439 --> 01:23:47.079
<v Speaker 23>I thought he was terrible. When he called in last Thursday,

1673
01:23:47.119 --> 01:23:49.159
<v Speaker 23>I thought he should be on it. But yeah, he

1674
01:23:49.279 --> 01:23:51.920
<v Speaker 23>had some issues. He was in a hospital, you know,

1675
01:23:52.159 --> 01:23:53.039
<v Speaker 23>just a lot of issues.

1676
01:23:53.119 --> 01:23:55.319
<v Speaker 22>And then I talked to the kaylea about it, and

1677
01:23:55.439 --> 01:23:57.399
<v Speaker 22>she's in agreement that we're going to wait.

1678
01:23:57.520 --> 01:23:59.520
<v Speaker 2>And for some reason, I just think in my heart,

1679
01:23:59.560 --> 01:24:03.159
<v Speaker 2>he's going to Okay, thank you so much, and we'll

1680
01:24:03.199 --> 01:24:04.000
<v Speaker 2>see what happens.

1681
01:24:04.680 --> 01:24:07.640
<v Speaker 5>Anything else going on, bone, Uh.

1682
01:24:07.720 --> 01:24:10.520
<v Speaker 22>Well, we're talking about the buddha case. A few weeks ago.

1683
01:24:10.720 --> 01:24:13.920
<v Speaker 22>I thought that was interesting. I was hoping that Monique

1684
01:24:13.960 --> 01:24:16.319
<v Speaker 22>would put the Buddha back out on the porch so

1685
01:24:16.880 --> 01:24:18.520
<v Speaker 22>I could challenge the hoa.

1686
01:24:18.960 --> 01:24:22.159
<v Speaker 2>Now the hoa said they didn't remove it, or they

1687
01:24:22.239 --> 01:24:23.479
<v Speaker 2>did by mistake.

1688
01:24:23.239 --> 01:24:26.159
<v Speaker 22>Or what they sent her or notice to get it

1689
01:24:26.600 --> 01:24:28.359
<v Speaker 22>for her to pull it back in, and they did.

1690
01:24:28.760 --> 01:24:32.119
<v Speaker 22>They she ignored the notice, and the hoa did take

1691
01:24:32.159 --> 01:24:32.640
<v Speaker 22>her Buddha.

1692
01:24:33.479 --> 01:24:36.199
<v Speaker 2>What was the purpose of taking If they allow other

1693
01:24:36.359 --> 01:24:40.760
<v Speaker 2>statues outside doors, why would they take her statue.

1694
01:24:42.239 --> 01:24:43.479
<v Speaker 23>I don't know him personally.

1695
01:24:43.680 --> 01:24:45.800
<v Speaker 11>If they recall about that one time, it was too big,

1696
01:24:46.119 --> 01:24:47.800
<v Speaker 11>it was too large to be out front.

1697
01:24:48.000 --> 01:24:49.640
<v Speaker 5>It had nothing to do with being Buddha.

1698
01:24:49.880 --> 01:24:50.239
<v Speaker 1>Correct.

1699
01:24:50.319 --> 01:24:52.439
<v Speaker 23>It was about the size of a bat, smaller than

1700
01:24:52.479 --> 01:24:53.159
<v Speaker 23>the basketball.

1701
01:24:54.000 --> 01:24:56.520
<v Speaker 9>And well, I'm sorry it was the hoa, Yes, it

1702
01:24:56.640 --> 01:24:58.760
<v Speaker 9>was Ambersmith hr or whatever the management.

1703
01:24:58.960 --> 01:25:01.439
<v Speaker 5>But I guess isn't that stuff really just what it is?

1704
01:25:01.760 --> 01:25:04.079
<v Speaker 5>I mean, if no one's allowed to do it.

1705
01:25:04.279 --> 01:25:06.720
<v Speaker 2>Like certain planters were out front and those were.

1706
01:25:06.960 --> 01:25:07.279
<v Speaker 5>Yeah, but.

1707
01:25:08.800 --> 01:25:09.039
<v Speaker 21>Front.

1708
01:25:09.159 --> 01:25:09.920
<v Speaker 5>Oh that's weird.

1709
01:25:10.520 --> 01:25:13.800
<v Speaker 23>Think she has a religious free religious.

1710
01:25:13.479 --> 01:25:16.760
<v Speaker 2>If they allow Let's put it this way, if they

1711
01:25:16.840 --> 01:25:20.640
<v Speaker 2>allow things outside, they can't discriminate as to what they

1712
01:25:20.680 --> 01:25:23.279
<v Speaker 2>allow outside. I mean, if they allow certain things like

1713
01:25:23.399 --> 01:25:26.760
<v Speaker 2>statues and decorations, but they go up to her because

1714
01:25:26.760 --> 01:25:29.479
<v Speaker 2>she has a buddhen says you can't have it unless

1715
01:25:29.640 --> 01:25:31.239
<v Speaker 2>they specifically don't want.

1716
01:25:31.520 --> 01:25:31.840
<v Speaker 5>Wait.

1717
01:25:31.880 --> 01:25:33.920
<v Speaker 9>Wait, you're saying if I lived there and I had

1718
01:25:34.359 --> 01:25:36.279
<v Speaker 9>a garden gnome, what would happen?

1719
01:25:36.399 --> 01:25:36.880
<v Speaker 1>Is that cool?

1720
01:25:36.960 --> 01:25:39.960
<v Speaker 5>Can? I don't know? That's the part I'm trying to

1721
01:25:40.000 --> 01:25:41.720
<v Speaker 5>figure out. Yeah, you're probably fine.

1722
01:25:41.800 --> 01:25:44.920
<v Speaker 9>Yes, So if it is under the size, I'm fine. Correct,

1723
01:25:44.960 --> 01:25:47.239
<v Speaker 9>And if hers was under the size, she'd be fine.

1724
01:25:47.319 --> 01:25:48.279
<v Speaker 2>But well, we don't know.

1725
01:25:48.479 --> 01:25:51.319
<v Speaker 5>We don't know that, I mean, find out the conditions

1726
01:25:51.600 --> 01:25:53.279
<v Speaker 5>from her story when she originally told it.

1727
01:25:53.680 --> 01:25:55.960
<v Speaker 2>It's a rather large Buddhist statue.

1728
01:25:56.079 --> 01:25:57.720
<v Speaker 5>Okay, so that might be it.

1729
01:25:59.199 --> 01:26:02.720
<v Speaker 22>Well, one of the maintenance men heard heard this on

1730
01:26:02.840 --> 01:26:05.359
<v Speaker 22>the show, and he rescued the Buddha out of the

1731
01:26:05.439 --> 01:26:07.159
<v Speaker 22>mechanical room and gave it back to her.

1732
01:26:07.760 --> 01:26:10.199
<v Speaker 2>Did he say, did he say?

1733
01:26:10.880 --> 01:26:12.000
<v Speaker 5>What do you thought was going on?

1734
01:26:12.920 --> 01:26:15.880
<v Speaker 23>He didn't think it was right, but he gave her

1735
01:26:15.960 --> 01:26:18.159
<v Speaker 23>the Buddha bag. That really, you've going through the proper

1736
01:26:18.239 --> 01:26:19.359
<v Speaker 23>age or race sometime.

1737
01:26:19.640 --> 01:26:22.279
<v Speaker 9>Are they allowed just to take it? That's a little lot.

1738
01:26:22.359 --> 01:26:24.439
<v Speaker 9>I can see finding her or something, But to go

1739
01:26:24.800 --> 01:26:26.760
<v Speaker 9>take her Buddha. Isn't that a little yeah?

1740
01:26:27.119 --> 01:26:29.560
<v Speaker 2>But they weren't going to I don't think they confiscated

1741
01:26:29.640 --> 01:26:30.199
<v Speaker 2>it for good.

1742
01:26:30.279 --> 01:26:31.760
<v Speaker 5>They just wanted to get it off the deck.

1743
01:26:32.279 --> 01:26:34.560
<v Speaker 2>But how about this, it's out in front of your house.

1744
01:26:34.600 --> 01:26:37.159
<v Speaker 11>Can it be considered trash because it's not on any

1745
01:26:37.760 --> 01:26:39.520
<v Speaker 11>streading is it?

1746
01:26:39.680 --> 01:26:41.880
<v Speaker 5>Is it trash that would be stretching it?

1747
01:26:42.199 --> 01:26:44.520
<v Speaker 22>Well, this call it's a moot point because now she

1748
01:26:44.840 --> 01:26:46.079
<v Speaker 22>has it hidden in the closet.

1749
01:26:46.199 --> 01:26:48.119
<v Speaker 9>You won't put my When I was when I was

1750
01:26:48.199 --> 01:26:50.640
<v Speaker 9>a kid growing up, my parents had this big Buddha

1751
01:26:52.119 --> 01:26:55.279
<v Speaker 9>ceramics set, and it was a drink set for mixed drinks,

1752
01:26:55.640 --> 01:26:57.720
<v Speaker 9>and in the middle of the Buddha stomach where the

1753
01:26:57.800 --> 01:27:00.680
<v Speaker 9>belly button would be, would be the little stir to

1754
01:27:00.840 --> 01:27:01.520
<v Speaker 9>stir stuff.

1755
01:27:01.640 --> 01:27:03.439
<v Speaker 5>So I'm a fan of Buddha.

1756
01:27:05.159 --> 01:27:08.319
<v Speaker 2>Oh well, what a dichotomy using Buddha as a store

1757
01:27:08.319 --> 01:27:09.640
<v Speaker 2>of alcohol. Thank you.

1758
01:27:09.800 --> 01:27:16.840
<v Speaker 5>Wow weird anyway, so hold on speaking of religious figures.

1759
01:27:16.520 --> 01:27:19.039
<v Speaker 2>I just I'm not I'm not criticizing anyone. I'm just

1760
01:27:19.119 --> 01:27:26.640
<v Speaker 2>saying speaking of that the pope. Yeah, he said that

1761
01:27:27.159 --> 01:27:33.840
<v Speaker 2>this election is coming down to voting for the least

1762
01:27:34.720 --> 01:27:35.600
<v Speaker 2>of two evils.

1763
01:27:36.119 --> 01:27:37.079
<v Speaker 5>Oh nice of him.

1764
01:27:37.840 --> 01:27:40.920
<v Speaker 2>He actually said that, Oh here's a Buddha. He actually

1765
01:27:41.000 --> 01:27:45.199
<v Speaker 2>said that it comes down to the least of two evils.

1766
01:27:45.920 --> 01:27:50.319
<v Speaker 2>He doesn't like uh Trump because of the immigration thing,

1767
01:27:51.479 --> 01:27:55.159
<v Speaker 2>and he doesn't like Kamala because of the abortion thing.

1768
01:27:56.119 --> 01:28:00.439
<v Speaker 2>I mean he basically he has, in a rare, rare moment,

1769
01:28:00.880 --> 01:28:02.039
<v Speaker 2>made a political statement.

1770
01:28:02.079 --> 01:28:04.960
<v Speaker 5>If you look it up, he think he's made plenty.

1771
01:28:05.760 --> 01:28:06.239
<v Speaker 5>Oh has he?

1772
01:28:06.680 --> 01:28:10.119
<v Speaker 2>Well he has about hold on, he has about climate change.

1773
01:28:10.880 --> 01:28:13.680
<v Speaker 2>But I'm not sure that's political. He was looking at

1774
01:28:13.720 --> 01:28:18.159
<v Speaker 2>that as being I don't know, maybe responsible or something like,

1775
01:28:18.640 --> 01:28:22.199
<v Speaker 2>not political, who knows. But this one was political because

1776
01:28:22.239 --> 01:28:26.920
<v Speaker 2>he was directly talking about his or not his, but

1777
01:28:27.119 --> 01:28:30.800
<v Speaker 2>our election. Three oh three seven to one to three

1778
01:28:31.000 --> 01:28:32.680
<v Speaker 2>talks seven one three, eight.

1779
01:28:32.600 --> 01:28:33.399
<v Speaker 5>Two five five.

1780
01:28:33.840 --> 01:28:39.920
<v Speaker 2>Okay, So we have again open lines. Yesterday we couldn't Uh,

1781
01:28:40.439 --> 01:28:42.479
<v Speaker 2>we couldn't do enough to get I mean, we had

1782
01:28:42.560 --> 01:28:44.960
<v Speaker 2>so many calls we couldn't get him in. So if

1783
01:28:45.000 --> 01:28:47.159
<v Speaker 2>you have a problem, question or complaint, please give us

1784
01:28:47.199 --> 01:28:49.720
<v Speaker 2>a call and let us know. And I have an

1785
01:28:49.800 --> 01:28:52.159
<v Speaker 2>update on Quiet Cool when we talked about the Wi

1786
01:28:52.279 --> 01:28:55.640
<v Speaker 2>Fi controls, so I want you to know about that. Also,

1787
01:28:55.680 --> 01:28:57.640
<v Speaker 2>I want to tell you about renew Home Innovations for

1788
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1789
01:29:00.800 --> 01:29:04.439
<v Speaker 2>look exactly like stone, but no maintenance or a stone resident.

1790
01:29:04.439 --> 01:29:07.880
<v Speaker 2>And then you have glass panels, perimeter trains, no thresholds,

1791
01:29:08.000 --> 01:29:11.359
<v Speaker 2>walk or stumble over. You have grab bars, benches, they made.

1792
01:29:11.479 --> 01:29:15.359
<v Speaker 2>They're made exclusively for your movement, custom made in two

1793
01:29:15.479 --> 01:29:17.840
<v Speaker 2>or three days and seventy two months to pay with

1794
01:29:18.000 --> 01:29:21.880
<v Speaker 2>no interest. Wow. Renew Home Innovations dot com three O

1795
01:29:21.960 --> 01:29:31.039
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1796
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1797
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1800
01:29:47.680 --> 01:29:49.880
<v Speaker 2>Find out now three O three seven to seven to one.

1801
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<v Speaker 2>Help you'll think you're his only customer when you choose

1802
01:29:52.880 --> 01:29:55.319
<v Speaker 2>Frank durand the real estate man dot com to list

1803
01:29:55.399 --> 01:29:58.479
<v Speaker 2>your home with Remax Alliance three oh three nine two

1804
01:29:58.560 --> 01:30:04.800
<v Speaker 2>zero sixteen twenty two. Hi Tom Martino, your trouble shooter

1805
01:30:06.119 --> 01:30:08.600
<v Speaker 2>tre all three seven one three talks seven one three

1806
01:30:08.640 --> 01:30:12.000
<v Speaker 2>A two five five. John has a bad car deal.

1807
01:30:12.079 --> 01:30:16.560
<v Speaker 2>He wants to talk about John. What's happening? What's going on?

1808
01:30:16.760 --> 01:30:16.920
<v Speaker 21>Man?

1809
01:30:17.600 --> 01:30:20.840
<v Speaker 24>Hi Tom? This is what was actually my girlfriend, girlfriend's

1810
01:30:21.399 --> 01:30:22.920
<v Speaker 24>daughter on Saturday.

1811
01:30:23.000 --> 01:30:24.439
<v Speaker 5>Girlfriend's daughter, okay, got it.

1812
01:30:25.079 --> 01:30:30.279
<v Speaker 24>Went to Acno Auto Sales at fifteen sixty five see

1813
01:30:30.399 --> 01:30:33.720
<v Speaker 24>fifteen eighty five Watsworth Boulevard and Lakewood.

1814
01:30:33.920 --> 01:30:34.880
<v Speaker 5>What's her first name?

1815
01:30:35.319 --> 01:30:35.680
<v Speaker 24>Emily?

1816
01:30:36.640 --> 01:30:40.960
<v Speaker 5>Emily, Emily. She went to this to this place and.

1817
01:30:41.279 --> 01:30:43.319
<v Speaker 24>They drove all the way down from Fort Collin, from

1818
01:30:43.399 --> 01:30:45.800
<v Speaker 24>Fort Collins because she saw some ads on the internet

1819
01:30:45.920 --> 01:30:46.880
<v Speaker 24>for some of the used cars.

1820
01:30:47.760 --> 01:30:49.479
<v Speaker 2>And the name of that is again, what is it,

1821
01:30:50.079 --> 01:30:54.039
<v Speaker 2>Econo Dealership, Econauato Sales.

1822
01:30:54.199 --> 01:30:55.960
<v Speaker 5>All right, So what happened? What went wrong?

1823
01:30:56.600 --> 01:30:58.720
<v Speaker 24>Well, yeah, they drove all the way down from Fort

1824
01:30:58.760 --> 01:31:02.479
<v Speaker 24>Collins and she looked at a car and her mother

1825
01:31:02.520 --> 01:31:04.560
<v Speaker 24>and I We didn't even know she had bought a

1826
01:31:04.600 --> 01:31:06.239
<v Speaker 24>car until she called us, and she had signed all

1827
01:31:06.279 --> 01:31:08.880
<v Speaker 24>the paperwork, and it was too late. But she bought

1828
01:31:08.960 --> 01:31:14.079
<v Speaker 24>a twenty twelve Nissan Ultima, which she gave me the

1829
01:31:14.159 --> 01:31:15.920
<v Speaker 24>vend number, but she'd already signed all the paperwork.

1830
01:31:15.960 --> 01:31:19.199
<v Speaker 2>And it showed a Nissan a twenty twelve, how many miles?

1831
01:31:19.239 --> 01:31:21.880
<v Speaker 24>And it showed what one hundred and thirty three thousand Nissan?

1832
01:31:22.439 --> 01:31:23.279
<v Speaker 5>Was it salvage?

1833
01:31:23.319 --> 01:31:24.039
<v Speaker 1>What did it show?

1834
01:31:24.800 --> 01:31:24.840
<v Speaker 10>No?

1835
01:31:27.119 --> 01:31:29.840
<v Speaker 24>One hundred and thirty two k on that No, one

1836
01:31:30.239 --> 01:31:31.800
<v Speaker 24>hundred and thirty three thousand on that car?

1837
01:31:31.880 --> 01:31:34.319
<v Speaker 5>Yeah that's okay, hundred and thirty three k okay, got it?

1838
01:31:34.520 --> 01:31:34.720
<v Speaker 2>Yeah?

1839
01:31:35.000 --> 01:31:38.760
<v Speaker 24>Yeah, So I did a quick Kelly Bluebook on.

1840
01:31:38.800 --> 01:31:41.640
<v Speaker 5>It, and well, what does she pay? You didn't tell

1841
01:31:41.720 --> 01:31:42.479
<v Speaker 5>us what did she pay?

1842
01:31:42.640 --> 01:31:47.399
<v Speaker 24>She paid, say the total amount here, not total.

1843
01:31:47.119 --> 01:31:48.800
<v Speaker 5>Amountfinance, the price.

1844
01:31:48.680 --> 01:31:49.960
<v Speaker 2>That she paid price.

1845
01:31:50.319 --> 01:31:55.159
<v Speaker 5>It was twelve thousand, twelve thousand, so that was all.

1846
01:31:55.520 --> 01:31:56.800
<v Speaker 5>Did she put any money down?

1847
01:31:57.399 --> 01:32:01.920
<v Speaker 24>She put fifteen hundred dollars down, Okay, so keep going. Yeah,

1848
01:32:02.079 --> 01:32:04.960
<v Speaker 24>And so anyways, and then of course I did the

1849
01:32:06.399 --> 01:32:08.439
<v Speaker 24>the car fax and they so how much.

1850
01:32:08.319 --> 01:32:09.960
<v Speaker 5>Does that car work? I don't even know? With one

1851
01:32:10.000 --> 01:32:11.880
<v Speaker 5>hundred What is the knees on go ahead?

1852
01:32:11.920 --> 01:32:14.199
<v Speaker 24>It was in mind condition with those miles it would

1853
01:32:14.199 --> 01:32:15.960
<v Speaker 24>be about fifty nine hundred dollars retail.

1854
01:32:16.439 --> 01:32:18.279
<v Speaker 5>Okay, so she overpaid by twice.

1855
01:32:18.960 --> 01:32:20.560
<v Speaker 24>Yeah, yeah, we paid.

1856
01:32:20.960 --> 01:32:21.319
<v Speaker 5>Sorry.

1857
01:32:21.319 --> 01:32:23.439
<v Speaker 24>The problem is the car is far from being in

1858
01:32:23.560 --> 01:32:24.279
<v Speaker 24>mint conditions.

1859
01:32:24.840 --> 01:32:28.680
<v Speaker 5>Yeah there is so so okay, But the point is,

1860
01:32:29.760 --> 01:32:34.399
<v Speaker 5>the point is we went through this. We go through

1861
01:32:34.479 --> 01:32:36.720
<v Speaker 5>this all the time she bought it.

1862
01:32:36.840 --> 01:32:42.279
<v Speaker 2>Now, it doesn't mean because someone is ignorant they should

1863
01:32:42.279 --> 01:32:46.920
<v Speaker 2>be taken advantage of. But at the same time, it's

1864
01:32:47.039 --> 01:32:52.920
<v Speaker 2>not necessarily what you call unconscionable unless there was lying

1865
01:32:53.079 --> 01:32:54.079
<v Speaker 2>and thieving.

1866
01:32:53.840 --> 01:32:55.039
<v Speaker 5>And cheating going on here.

1867
01:32:55.199 --> 01:32:59.000
<v Speaker 2>So tell me what other than she bought a car

1868
01:32:59.039 --> 01:33:02.600
<v Speaker 2>and paid too much and the car is as is.

1869
01:33:03.800 --> 01:33:05.760
<v Speaker 5>Did she have the car checked out?

1870
01:33:06.479 --> 01:33:09.960
<v Speaker 2>No she did not, Okay, So can we acknowledge And

1871
01:33:10.039 --> 01:33:12.000
<v Speaker 2>I'm not trying to rub your face in this or hers,

1872
01:33:12.199 --> 01:33:14.199
<v Speaker 2>and I'm not trying to say we don't want to help,

1873
01:33:14.439 --> 01:33:16.359
<v Speaker 2>but we have to acknowledge.

1874
01:33:16.000 --> 01:33:20.399
<v Speaker 5>She made a very bad mistake. Yes she did, and

1875
01:33:20.560 --> 01:33:23.560
<v Speaker 5>you think they took advantage of it. So here's the thing.

1876
01:33:24.279 --> 01:33:27.680
<v Speaker 5>Did they lie or cheat somehow?

1877
01:33:28.039 --> 01:33:30.960
<v Speaker 2>And the reason I asked that is because sometimes they do,

1878
01:33:31.760 --> 01:33:32.600
<v Speaker 2>and that's an out.

1879
01:33:34.319 --> 01:33:36.840
<v Speaker 24>Well, the ad on the internet, which I having a

1880
01:33:36.920 --> 01:33:41.279
<v Speaker 24>text message my girlfriend, Yeah, this car like being like

1881
01:33:41.359 --> 01:33:43.600
<v Speaker 24>an incredibly wonderful condition.

1882
01:33:44.560 --> 01:33:46.079
<v Speaker 5>Does it say wonderful condition?

1883
01:33:48.920 --> 01:33:50.359
<v Speaker 24>I just kind of quickly glanced at.

1884
01:33:50.479 --> 01:33:53.680
<v Speaker 2>Does it say perfect? Does it say great? Here that's

1885
01:33:53.760 --> 01:33:56.720
<v Speaker 2>what we need? And did she go there because of

1886
01:33:56.840 --> 01:33:57.239
<v Speaker 2>that ad?

1887
01:33:57.840 --> 01:33:58.039
<v Speaker 3>Yes?

1888
01:33:58.960 --> 01:34:00.359
<v Speaker 2>Then you have a copy the ad.

1889
01:34:00.800 --> 01:34:02.199
<v Speaker 5>I want you to look at it right now and

1890
01:34:02.239 --> 01:34:03.640
<v Speaker 5>read me some of the descriptors.

1891
01:34:04.079 --> 01:34:05.920
<v Speaker 24>Okay, hang on, let me get there and tell me.

1892
01:34:06.079 --> 01:34:06.920
<v Speaker 25>While he's doing that.

1893
01:34:07.119 --> 01:34:08.239
<v Speaker 1>I think it's fair to say.

1894
01:34:08.359 --> 01:34:12.199
<v Speaker 25>I mean, it's important to say that Emily has some

1895
01:34:12.319 --> 01:34:15.159
<v Speaker 25>mental disability major.

1896
01:34:15.840 --> 01:34:17.680
<v Speaker 2>Wait a minute, Wait a minute, wait a minute. Is

1897
01:34:17.760 --> 01:34:21.760
<v Speaker 2>she a person at risk? Yes, she is, but legally

1898
01:34:21.880 --> 01:34:22.680
<v Speaker 2>a person at risk?

1899
01:34:22.760 --> 01:34:24.239
<v Speaker 5>Tell me about her mental ability?

1900
01:34:24.760 --> 01:34:29.399
<v Speaker 24>She's on SSI or like some mental stuff.

1901
01:34:29.760 --> 01:34:31.199
<v Speaker 5>I don't like what mental stuff?

1902
01:34:32.000 --> 01:34:32.880
<v Speaker 20>Seriously, I don't know.

1903
01:34:33.479 --> 01:34:37.319
<v Speaker 2>That's really important. That's really important, right, I know.

1904
01:34:37.800 --> 01:34:39.960
<v Speaker 24>Yeah, I don't know all the details. But she's got

1905
01:34:40.079 --> 01:34:41.199
<v Speaker 24>some limitations mentally.

1906
01:34:41.279 --> 01:34:44.119
<v Speaker 5>I could someone tell having a conversation with her if

1907
01:34:44.159 --> 01:34:46.159
<v Speaker 5>she was on with us right now, would we pick

1908
01:34:46.279 --> 01:34:46.600
<v Speaker 5>up on it?

1909
01:34:48.920 --> 01:34:51.560
<v Speaker 24>I think you would. Yes, I think he would notice

1910
01:34:51.560 --> 01:34:52.479
<v Speaker 24>that she's very slow.

1911
01:34:53.039 --> 01:34:57.119
<v Speaker 2>Do you understand incompetency though? Now, now, by the way,

1912
01:34:57.319 --> 01:35:01.079
<v Speaker 2>to be at risk, you don't have to be in competent. Okay,

1913
01:35:01.680 --> 01:35:07.079
<v Speaker 2>there there's a fine line, so she could be at risk.

1914
01:35:07.279 --> 01:35:10.319
<v Speaker 2>I mean, really, you did you call the dealer?

1915
01:35:11.680 --> 01:35:11.720
<v Speaker 3>No?

1916
01:35:11.880 --> 01:35:15.720
<v Speaker 24>I didn't, but my girlfriend and Emily went back. And

1917
01:35:16.239 --> 01:35:19.159
<v Speaker 24>what happened to the dealership Saturday afternoon? After she drove

1918
01:35:19.239 --> 01:35:21.800
<v Speaker 24>it a couple of miles and they tried to get

1919
01:35:21.840 --> 01:35:24.760
<v Speaker 24>them to take the car back, and there's money, and

1920
01:35:24.880 --> 01:35:27.159
<v Speaker 24>they would not do it. The guy ended up kicking

1921
01:35:27.199 --> 01:35:28.239
<v Speaker 24>them out of the dealership.

1922
01:35:30.239 --> 01:35:33.319
<v Speaker 20>She has alone, right, yeah, I do, Yeah, she does.

1923
01:35:33.560 --> 01:35:34.119
<v Speaker 24>Here's the AD.

1924
01:35:34.239 --> 01:35:35.680
<v Speaker 5>Tom Okay, hold on, let.

1925
01:35:35.600 --> 01:35:37.920
<v Speaker 2>Me let me put this, let me take notes, AD said,

1926
01:35:38.000 --> 01:35:38.439
<v Speaker 2>go ahead.

1927
01:35:38.960 --> 01:35:40.760
<v Speaker 24>Okay. So is this vehicle is powered by a two

1928
01:35:40.760 --> 01:35:45.319
<v Speaker 24>point five liter one for I don't know's I four

1929
01:35:45.399 --> 01:35:49.000
<v Speaker 24>engine that delivers one seventy five horse power huh. The

1930
01:35:49.399 --> 01:35:52.359
<v Speaker 24>concert tourt providing an enjoyable driving experience on both city

1931
01:35:52.399 --> 01:35:54.880
<v Speaker 24>streets and highways with the fuel economy and blah blah blah.

1932
01:35:55.680 --> 01:35:58.520
<v Speaker 24>The scary of the twenty twelve Ultima was painted in

1933
01:35:58.600 --> 01:36:01.560
<v Speaker 24>a beautiful, brilliant silver color or okay, the eye and

1934
01:36:01.640 --> 01:36:02.199
<v Speaker 24>gives the cars.

1935
01:36:02.199 --> 01:36:05.560
<v Speaker 2>All right, you can't get them on any of that.

1936
01:36:05.760 --> 01:36:06.159
<v Speaker 5>Keep going.

1937
01:36:06.600 --> 01:36:11.920
<v Speaker 2>Yeah, I'm looking for what's called fraud in the inducement.

1938
01:36:12.840 --> 01:36:16.399
<v Speaker 5>Fraud in the inducement. Keep going. No, let's see what else.

1939
01:36:17.239 --> 01:36:21.000
<v Speaker 24>Let's see it says the body design is smooth and

1940
01:36:21.039 --> 01:36:24.079
<v Speaker 24>aerodynamic with a low profile enhances the car's handling and performance.

1941
01:36:24.119 --> 01:36:26.119
<v Speaker 24>The car's front drill design to look aggressive, while the

1942
01:36:26.199 --> 01:36:29.399
<v Speaker 24>headline tailights are sleek and stylish. So inside the car

1943
01:36:29.479 --> 01:36:32.520
<v Speaker 24>you'll find a comfortable and spacious interior seats up to five.

1944
01:36:32.680 --> 01:36:34.920
<v Speaker 2>They're talking in general, So tell me what they said

1945
01:36:34.920 --> 01:36:38.359
<v Speaker 2>about the car. Is in perfect or good condition or

1946
01:36:38.399 --> 01:36:40.399
<v Speaker 2>anything like that, anything that talks.

1947
01:36:40.199 --> 01:36:40.840
<v Speaker 5>About that car.

1948
01:36:41.600 --> 01:36:43.640
<v Speaker 24>I don't see anything word like some some.

1949
01:36:43.840 --> 01:36:47.479
<v Speaker 2>Ads actually say needs nothing, right, a nine out of

1950
01:36:47.600 --> 01:36:50.520
<v Speaker 2>ten showroom condition or whatever, anything like that.

1951
01:36:52.359 --> 01:36:56.560
<v Speaker 24>Yeah, I'm trying to look here. I got another Yeah, yeah,

1952
01:36:56.960 --> 01:36:57.399
<v Speaker 24>I mean.

1953
01:36:57.520 --> 01:37:03.439
<v Speaker 2>That's anyway that the Econo Auto sales, they got real nasty.

1954
01:37:03.560 --> 01:37:03.720
<v Speaker 24>Huh.

1955
01:37:03.960 --> 01:37:06.439
<v Speaker 2>Let's let's call them now, we're not going to try

1956
01:37:06.479 --> 01:37:10.560
<v Speaker 2>to get their side. Yeah, let's call him and listen.

1957
01:37:11.119 --> 01:37:15.119
<v Speaker 2>If she does have some mental disabilities, you may want

1958
01:37:15.159 --> 01:37:17.800
<v Speaker 2>to take this further. I mean truly, I want to

1959
01:37:17.880 --> 01:37:22.399
<v Speaker 2>call our friend, the attorney Raina we just made friends with.

1960
01:37:23.319 --> 01:37:27.600
<v Speaker 5>Yeah, and uh sus, do you have her number?

1961
01:37:27.920 --> 01:37:28.079
<v Speaker 2>Oh?

1962
01:37:28.199 --> 01:37:28.640
<v Speaker 3>Yes, I do.

1963
01:37:28.840 --> 01:37:32.720
<v Speaker 2>Tell let's try to get Raina on hold on John, Okay, okay,

1964
01:37:32.800 --> 01:37:36.479
<v Speaker 2>you all right? I'm Tom Martino three oh three seven

1965
01:37:36.600 --> 01:37:39.000
<v Speaker 2>one three talk seven one three A two five five.

1966
01:37:39.119 --> 01:37:43.800
<v Speaker 2>Denverregen dot com stem cell Therapy. My gosh, I'm gonna

1967
01:37:43.840 --> 01:37:45.399
<v Speaker 2>have to go to them again for my left knee.

1968
01:37:45.399 --> 01:37:46.199
<v Speaker 2>I'm just feeling it.

1969
01:37:46.720 --> 01:37:48.119
<v Speaker 5>But they do such a good job.

1970
01:37:48.199 --> 01:37:52.079
<v Speaker 2>They also have great value, great prices for stem cell

1971
01:37:52.159 --> 01:37:55.039
<v Speaker 2>therapy for pain. They also have other kinds of treatments

1972
01:37:55.079 --> 01:38:03.560
<v Speaker 2>for hair restoration and more. Denverregen dot com. Go with

1973
01:38:03.680 --> 01:38:07.079
<v Speaker 2>a sure thing Denver's Best roofer Excel Roofing dot com.

1974
01:38:07.279 --> 01:38:12.880
<v Speaker 2>You don't pay a cent until you're content. Wait time

1975
01:38:12.960 --> 01:38:16.199
<v Speaker 2>for an insurance check up free no obligation comparison call

1976
01:38:16.359 --> 01:38:19.600
<v Speaker 2>compass insurance paying too much your coverage at dozens of

1977
01:38:19.680 --> 01:38:22.640
<v Speaker 2>insurance companies find out now three all three seven seven

1978
01:38:22.640 --> 01:38:25.399
<v Speaker 2>to one help. You'll think you're his only customer when

1979
01:38:25.439 --> 01:38:27.680
<v Speaker 2>you choose Frank durand the Real Estate Man dot com

1980
01:38:27.960 --> 01:38:31.039
<v Speaker 2>to list your home with Remax Alliance three all three

1981
01:38:31.159 --> 01:38:37.600
<v Speaker 2>nine two zero sixteen twenty two. Hi Tom Martino here.

1982
01:38:38.399 --> 01:38:40.520
<v Speaker 5>Welcome to the show.

1983
01:38:40.640 --> 01:38:43.399
<v Speaker 2>Let's talk three oh three seven one three talks seven

1984
01:38:43.479 --> 01:38:44.720
<v Speaker 2>one three eight two five five.

1985
01:38:44.840 --> 01:38:45.279
<v Speaker 14>So we have.

1986
01:38:47.359 --> 01:38:51.319
<v Speaker 5>Let's see the bad card deal. We're waiting for an attorney.

1987
01:38:51.399 --> 01:38:52.439
<v Speaker 2>Let's go to time.

1988
01:38:52.720 --> 01:38:54.760
<v Speaker 5>Yes, soon as you talked to the dealership.

1989
01:38:54.399 --> 01:38:54.680
<v Speaker 3>I did.

1990
01:38:55.039 --> 01:38:57.800
<v Speaker 25>I left a message for Reina to the attorney to

1991
01:38:57.920 --> 01:39:00.279
<v Speaker 25>give us a call. And then also, uh, they told

1992
01:39:00.319 --> 01:39:02.920
<v Speaker 25>me I needed to talk to the manager of the dealership,

1993
01:39:03.039 --> 01:39:04.880
<v Speaker 25>so I left him a message to give us a

1994
01:39:05.000 --> 01:39:06.840
<v Speaker 25>callback so we might have to follow up.

1995
01:39:07.399 --> 01:39:08.920
<v Speaker 5>Excellent, Thank you very much.

1996
01:39:09.079 --> 01:39:09.359
<v Speaker 2>Fred.

1997
01:39:10.640 --> 01:39:12.000
<v Speaker 5>What's going on with you? Fred?

1998
01:39:13.920 --> 01:39:15.760
<v Speaker 18>Well, I got a letter from ex sale saying that

1999
01:39:15.800 --> 01:39:18.680
<v Speaker 18>they give me a ten percent discount on my pray right,

2000
01:39:18.760 --> 01:39:21.159
<v Speaker 18>I try to sign up for this solar you know

2001
01:39:21.319 --> 01:39:21.640
<v Speaker 18>about it?

2002
01:39:21.720 --> 01:39:21.920
<v Speaker 1>Then?

2003
01:39:22.239 --> 01:39:24.439
<v Speaker 11>Yeah, oh, what what's the downside?

2004
01:39:24.439 --> 01:39:25.479
<v Speaker 18>Where's the hook in that day?

2005
01:39:25.560 --> 01:39:27.079
<v Speaker 5>Okay, let me explain this to you.

2006
01:39:28.159 --> 01:39:34.880
<v Speaker 2>What happens is you're agreeing to basically be part of

2007
01:39:35.039 --> 01:39:40.159
<v Speaker 2>They have giant solar co ops around that they're encouraging

2008
01:39:40.279 --> 01:39:44.680
<v Speaker 2>people to sign up with and part of the power

2009
01:39:44.760 --> 01:39:47.840
<v Speaker 2>that they generate in that co op, even though it

2010
01:39:47.920 --> 01:39:52.199
<v Speaker 2>doesn't directly get piped to your home. You're signing up

2011
01:39:52.479 --> 01:39:57.359
<v Speaker 2>to pay for a certain portion that it generates, okay,

2012
01:39:58.199 --> 01:40:01.520
<v Speaker 2>and you will get that power cheaper than if you

2013
01:40:01.600 --> 01:40:05.960
<v Speaker 2>got it from Excel, and it relieves burden from Excel,

2014
01:40:06.560 --> 01:40:10.239
<v Speaker 2>and Excel prefers that you do that instead of a

2015
01:40:10.399 --> 01:40:11.960
<v Speaker 2>full solar system.

2016
01:40:12.319 --> 01:40:14.319
<v Speaker 5>Now why would Excel prefer you to.

2017
01:40:14.359 --> 01:40:17.600
<v Speaker 2>Do that because they don't have to take you off

2018
01:40:17.640 --> 01:40:21.680
<v Speaker 2>the grid completely and get minimal charges. They'll at least

2019
01:40:21.760 --> 01:40:24.960
<v Speaker 2>get ninety percent of your bill and they don't care.

2020
01:40:24.960 --> 01:40:27.800
<v Speaker 2>If you save ten percent, that's good. And that ten

2021
01:40:27.880 --> 01:40:31.840
<v Speaker 2>percent you're saving is coming from buying power from this

2022
01:40:32.119 --> 01:40:36.720
<v Speaker 2>co op. So this co op, for example, can only

2023
01:40:36.840 --> 01:40:38.880
<v Speaker 2>have a certain number of people sign up. Then they

2024
01:40:38.960 --> 01:40:40.840
<v Speaker 2>go to the next co op and the next co op.

2025
01:40:41.159 --> 01:40:44.840
<v Speaker 2>It's all virtual. You are theoretically buying what they're pumping

2026
01:40:44.960 --> 01:40:47.840
<v Speaker 2>back into the grid for your electrical needs.

2027
01:40:48.399 --> 01:40:53.079
<v Speaker 5>So it usually results in ten percent savings.

2028
01:40:53.239 --> 01:40:57.199
<v Speaker 2>It can actually save you more, but they I think

2029
01:40:57.279 --> 01:41:01.239
<v Speaker 2>they guarantee or they pretty much say ten is the

2030
01:41:01.359 --> 01:41:05.319
<v Speaker 2>lowest you'll save. And there is no hook there's nothing

2031
01:41:05.359 --> 01:41:08.359
<v Speaker 2>to hook up to your house. It's all done on paper.

2032
01:41:08.840 --> 01:41:10.880
<v Speaker 2>You can sign up for it and get out any

2033
01:41:10.960 --> 01:41:13.399
<v Speaker 2>time you want. My opinion, it's.

2034
01:41:13.279 --> 01:41:13.880
<v Speaker 5>A great deal.

2035
01:41:16.279 --> 01:41:19.520
<v Speaker 18>Okay, well it's not going to cost me anything.

2036
01:41:19.279 --> 01:41:23.319
<v Speaker 5>Then no, it's going to save you. You understand that.

2037
01:41:23.640 --> 01:41:26.560
<v Speaker 2>People say, where's the hook, You're right to ask that.

2038
01:41:26.960 --> 01:41:30.359
<v Speaker 2>Here's the hook. Somebody wants to build a solar field

2039
01:41:30.399 --> 01:41:34.720
<v Speaker 2>and get tax credits, right, but they're going to generate

2040
01:41:35.000 --> 01:41:37.960
<v Speaker 2>They're going to generate a bunch of electricity that they

2041
01:41:38.079 --> 01:41:41.600
<v Speaker 2>pump back into the grid. All right, they only get

2042
01:41:41.680 --> 01:41:45.039
<v Speaker 2>paid pennies on what they're pumping back into the grid.

2043
01:41:45.560 --> 01:41:51.760
<v Speaker 2>They'd rather if they have they're pumping into the grid

2044
01:41:51.800 --> 01:41:54.079
<v Speaker 2>because they're not building it for a house, they're building

2045
01:41:54.159 --> 01:41:55.920
<v Speaker 2>it as something a solar field.

2046
01:41:56.479 --> 01:41:59.560
<v Speaker 5>If they can get ten owners, and I'm giving you a.

2047
01:41:59.680 --> 01:42:02.960
<v Speaker 2>Very simple explanation. If they can get ten owners, and

2048
01:42:03.119 --> 01:42:05.840
<v Speaker 2>it's actually more be like a thousand whatever. If they

2049
01:42:05.880 --> 01:42:08.239
<v Speaker 2>can get a thousand owners to sign up to buy

2050
01:42:08.760 --> 01:42:11.760
<v Speaker 2>their power, they're going to make more money on their power.

2051
01:42:11.840 --> 01:42:14.800
<v Speaker 2>Plus they're going to get tax credits. So the solar

2052
01:42:14.880 --> 01:42:20.319
<v Speaker 2>field is doing great. And if you look at Excel standpoint,

2053
01:42:20.760 --> 01:42:24.720
<v Speaker 2>they're keeping a thousand people from putting in solar systems,

2054
01:42:25.199 --> 01:42:31.239
<v Speaker 2>yet they're still offering them savings. That's where the hook is.

2055
01:42:31.880 --> 01:42:36.640
<v Speaker 2>That's where the hook is. But it benefits us as consumers.

2056
01:42:38.119 --> 01:42:41.199
<v Speaker 2>There's nothing to do now but noel. If it ever

2057
01:42:41.319 --> 01:42:45.560
<v Speaker 2>becomes burdensome to you, you literally withdraw from the program.

2058
01:42:46.479 --> 01:42:50.399
<v Speaker 2>Now you will get two bills. You'll get one bill

2059
01:42:50.479 --> 01:42:54.199
<v Speaker 2>from the co op and one bill from Excel, or

2060
01:42:54.279 --> 01:42:57.760
<v Speaker 2>they might combined bill, but you'll be billed in two entities.

2061
01:42:58.359 --> 01:43:00.720
<v Speaker 2>The combined bill will be about ten ten percent or

2062
01:43:00.800 --> 01:43:03.319
<v Speaker 2>more cheaper than you were paying before.

2063
01:43:05.479 --> 01:43:05.720
<v Speaker 14>Hmm.

2064
01:43:06.000 --> 01:43:08.560
<v Speaker 18>Okay, well I'll take a look at it then, thank

2065
01:43:08.600 --> 01:43:09.119
<v Speaker 18>you very much.

2066
01:43:09.399 --> 01:43:11.920
<v Speaker 2>I'm actually gonna do it. I just haven't gotten my

2067
01:43:12.039 --> 01:43:14.039
<v Speaker 2>ass around to do it, but I want to do it.

2068
01:43:14.199 --> 01:43:14.840
<v Speaker 2>I'm gonna do it.

2069
01:43:15.039 --> 01:43:17.880
<v Speaker 9>It sounds honest to god. I don't trust them. I

2070
01:43:18.000 --> 01:43:20.439
<v Speaker 9>don't think I think there's something more to it. I

2071
01:43:20.560 --> 01:43:24.920
<v Speaker 9>don't trust Excel at all. Okay, well, it's both Excel

2072
01:43:25.079 --> 01:43:26.199
<v Speaker 9>and the Solar co opted.

2073
01:43:26.239 --> 01:43:28.560
<v Speaker 5>I'd like to let's ask brook or let's ask what

2074
01:43:28.800 --> 01:43:31.119
<v Speaker 5>did Brooks said? Brooks said it was a great idea.

2075
01:43:31.199 --> 01:43:32.199
<v Speaker 5>Want I had her on the show.

2076
01:43:32.439 --> 01:43:35.279
<v Speaker 2>Okay, now I trust it a little better. Here's where

2077
01:43:35.319 --> 01:43:39.319
<v Speaker 2>it's not a great idea. Mark Excel. When you say

2078
01:43:39.359 --> 01:43:41.760
<v Speaker 2>you don't trust them, you're right. The reason Excel is

2079
01:43:41.840 --> 01:43:45.079
<v Speaker 2>doing this is for what reason? Excel is doing this

2080
01:43:45.199 --> 01:43:47.560
<v Speaker 2>because they don't want you to put in solar, but

2081
01:43:47.640 --> 01:43:50.640
<v Speaker 2>they want to appease you. They want to make it

2082
01:43:50.720 --> 01:43:53.680
<v Speaker 2>look like, well, at least I have some solar because

2083
01:43:53.760 --> 01:43:56.920
<v Speaker 2>they really don't want people on solar. They want you

2084
01:43:57.039 --> 01:43:59.840
<v Speaker 2>to cut down on usage, but they don't want you

2085
01:44:00.039 --> 01:44:03.680
<v Speaker 2>completely off of the grid. And when you're on solar,

2086
01:44:03.760 --> 01:44:07.439
<v Speaker 2>you're pretty much off the grid except for very few exceptions.

2087
01:44:08.000 --> 01:44:15.079
<v Speaker 2>So therefore you have Excel offering this to people as

2088
01:44:15.159 --> 01:44:18.600
<v Speaker 2>an alternative to getting their own solar system. You could

2089
01:44:18.720 --> 01:44:22.159
<v Speaker 2>call it a virtual solar system, but the most it's

2090
01:44:22.199 --> 01:44:25.880
<v Speaker 2>going to generate is about, I know, a certain percentage

2091
01:44:25.920 --> 01:44:29.159
<v Speaker 2>of your power. I'm Tom Martino. We have more coming

2092
01:44:29.239 --> 01:44:31.800
<v Speaker 2>up on the Troubleshooter Show. If you have any questions

2093
01:44:31.840 --> 01:44:34.159
<v Speaker 2>on it, give me a call, or let's get Brooke

2094
01:44:34.199 --> 01:44:34.640
<v Speaker 2>on as.

2095
01:44:34.560 --> 01:44:35.399
<v Speaker 5>She can explain it.

2096
01:44:36.039 --> 01:44:38.560
<v Speaker 2>Three three seven, one, three eight, two five five or

2097
01:44:38.600 --> 01:44:44.760
<v Speaker 2>three oh three Martino. Go with a sure thing Denver's

2098
01:44:44.840 --> 01:44:47.680
<v Speaker 2>Best roofer Excel roofing dot com. You don't pay a

2099
01:44:47.800 --> 01:44:54.239
<v Speaker 2>cent until you're content. Time for an insurance check up free,

2100
01:44:54.359 --> 01:44:58.039
<v Speaker 2>no obligation. In comparison, call Compass Insurance paying too much

2101
01:44:58.239 --> 01:45:01.119
<v Speaker 2>your coverage at dozens of insurance companies find out now

2102
01:45:01.239 --> 01:45:03.720
<v Speaker 2>three all three seven seven to one help. You'll think

2103
01:45:03.760 --> 01:45:06.319
<v Speaker 2>you're his only customer when you choose Frank durand the

2104
01:45:06.399 --> 01:45:09.000
<v Speaker 2>Real estate Man dot com to list your home with

2105
01:45:09.159 --> 01:45:12.680
<v Speaker 2>Remax Alliance three all three nine two zero sixteen twenty two.

2106
01:45:13.600 --> 01:45:19.319
<v Speaker 4>Yeah, Rita.

2107
01:45:20.560 --> 01:45:22.680
<v Speaker 1>News need advice?

2108
01:45:22.760 --> 01:45:23.520
<v Speaker 4>Who you don't have?

2109
01:45:25.800 --> 01:45:29.319
<v Speaker 3>Come running just as nast as we can show.

2110
01:45:29.520 --> 01:45:31.039
<v Speaker 4>Shooter's gonna help.

2111
01:45:31.079 --> 01:45:35.119
<v Speaker 1>Come Man Dix is the Troubleshooter Show.

2112
01:45:35.760 --> 01:45:42.039
<v Speaker 2>Now Tom Martino, Hi, Tom Martino here, Welcome to the show.

2113
01:45:42.199 --> 01:45:45.560
<v Speaker 2>Three oh three seven one three talk seven one three

2114
01:45:45.720 --> 01:45:48.439
<v Speaker 2>eight two five five. Let's go to the phones. I

2115
01:45:49.399 --> 01:45:53.479
<v Speaker 2>have had some text questions and then follow ups, so

2116
01:45:53.560 --> 01:45:58.079
<v Speaker 2>I want to go right to uh Jared who is

2117
01:45:58.159 --> 01:46:00.479
<v Speaker 2>with qccolorado.

2118
01:45:59.520 --> 01:46:02.159
<v Speaker 5>Dot com The Quiet, Cool, whole house fan. They did

2119
01:46:02.720 --> 01:46:05.760
<v Speaker 5>two systems for me, They've done systems for my friends.

2120
01:46:05.840 --> 01:46:10.600
<v Speaker 5>And here's the bottom line. I love it. I love QC.

2121
01:46:11.000 --> 01:46:11.159
<v Speaker 3>Now.

2122
01:46:11.600 --> 01:46:13.359
<v Speaker 2>In one of my houses, I have a remote control

2123
01:46:13.439 --> 01:46:17.960
<v Speaker 2>which is wireless and I can control the duration and

2124
01:46:18.119 --> 01:46:21.920
<v Speaker 2>the fan speed. Then in another house, I have it

2125
01:46:22.000 --> 01:46:25.439
<v Speaker 2>hardwired by preference because of some interference issues I had,

2126
01:46:26.079 --> 01:46:30.680
<v Speaker 2>and I can still I can control the duration or

2127
01:46:30.760 --> 01:46:36.279
<v Speaker 2>the fan speed. And now here's the deal. Somebody asked,

2128
01:46:36.319 --> 01:46:37.960
<v Speaker 2>what about Wi Fi? I want to do it with

2129
01:46:38.039 --> 01:46:39.640
<v Speaker 2>my smart app. I don't want to get out of

2130
01:46:39.680 --> 01:46:41.279
<v Speaker 2>bet or I want to do it before I get home,

2131
01:46:41.880 --> 01:46:44.039
<v Speaker 2>because let's say the house was roasting all day.

2132
01:46:44.119 --> 01:46:47.039
<v Speaker 5>One of the benefits of the QC is you don't

2133
01:46:47.119 --> 01:46:48.199
<v Speaker 5>keep your air on all day.

2134
01:46:48.600 --> 01:46:52.319
<v Speaker 2>You can just keep it your house cooking. Then right

2135
01:46:52.399 --> 01:46:55.479
<v Speaker 2>before you get home, you turn on the QC fan.

2136
01:46:55.600 --> 01:46:57.640
<v Speaker 2>It'll air it out. It will it'll get rid of

2137
01:46:57.720 --> 01:47:00.319
<v Speaker 2>all the extreme heat and take the load if you're

2138
01:47:00.319 --> 01:47:03.680
<v Speaker 2>ac No matter how you use it, it's always.

2139
01:47:03.520 --> 01:47:05.039
<v Speaker 5>Convenient to have this Wi Fi.

2140
01:47:05.239 --> 01:47:07.960
<v Speaker 2>So I said, well, I just found where they do

2141
01:47:08.199 --> 01:47:11.479
<v Speaker 2>have a Wi Fi adapter. They have one it's called

2142
01:47:11.560 --> 01:47:14.199
<v Speaker 2>the Quiet Cool Smart Attic Fan Control Replace.

2143
01:47:14.239 --> 01:47:16.640
<v Speaker 9>So they have a full blown app. Tom they've got

2144
01:47:16.800 --> 01:47:19.640
<v Speaker 9>QC men market. I get it, Okay, I get it.

2145
01:47:19.920 --> 01:47:21.079
<v Speaker 9>So what's your point, Mark?

2146
01:47:21.159 --> 01:47:24.199
<v Speaker 2>I was just saying, they have it right, okay, And

2147
01:47:24.359 --> 01:47:29.479
<v Speaker 2>then I got more than two techs saying they asked

2148
01:47:30.359 --> 01:47:33.239
<v Speaker 2>our person because they call when they hear my commercial

2149
01:47:33.279 --> 01:47:34.239
<v Speaker 2>about it, and.

2150
01:47:34.399 --> 01:47:37.399
<v Speaker 5>They don't like it and they don't like to use it.

2151
01:47:38.119 --> 01:47:42.239
<v Speaker 2>Because one person who texted me said, I asked Quiet

2152
01:47:42.319 --> 01:47:45.279
<v Speaker 2>Cool about it QC Colorado. They said they won't install

2153
01:47:45.359 --> 01:47:50.359
<v Speaker 2>them because if people use the app without first opening

2154
01:47:51.000 --> 01:47:56.000
<v Speaker 2>windows appropriate windows at lower levels, it can cause damage

2155
01:47:56.560 --> 01:48:00.800
<v Speaker 2>and it's not recommended. Okay, they sell it right on

2156
01:48:00.880 --> 01:48:05.600
<v Speaker 2>the quiet Cool site. So somebody wanted me to reconcile.

2157
01:48:06.119 --> 01:48:10.760
<v Speaker 2>Why would I mention that it's available if QCE Colorado

2158
01:48:11.239 --> 01:48:16.319
<v Speaker 2>our sponsor doesn't like them. So I just called my sponsor, Jared,

2159
01:48:16.439 --> 01:48:19.319
<v Speaker 2>to ask Jared, how do you stand on this?

2160
01:48:20.359 --> 01:48:22.720
<v Speaker 20>Hey, tomm good to talk to you. Yes, sir, that

2161
01:48:23.439 --> 01:48:28.319
<v Speaker 20>the app control is only meant for it's a different

2162
01:48:28.439 --> 01:48:31.039
<v Speaker 20>product than the whole house fan. It doesn't connect to

2163
01:48:31.079 --> 01:48:34.600
<v Speaker 20>the whole house fan whatsoever. It's only made for and

2164
01:48:34.800 --> 01:48:38.840
<v Speaker 20>only connects to what's called a roof mounted exhaust fan.

2165
01:48:39.000 --> 01:48:41.880
<v Speaker 20>And so that's a different Quiet Cool product that's mounted

2166
01:48:42.359 --> 01:48:45.279
<v Speaker 20>onto the roof under the exterior of the home, and

2167
01:48:45.439 --> 01:48:47.359
<v Speaker 20>that is just pulling airs.

2168
01:48:47.479 --> 01:48:47.760
<v Speaker 14>You know what.

2169
01:48:48.319 --> 01:48:50.680
<v Speaker 5>You're right, it's an attic fan, it's an addic fan.

2170
01:48:50.800 --> 01:48:52.600
<v Speaker 5>I just saw it. You're right, You're right, You're right,

2171
01:48:52.760 --> 01:48:53.680
<v Speaker 5>that's exactly right.

2172
01:48:53.800 --> 01:48:54.680
<v Speaker 1>I just saw it too.

2173
01:48:54.840 --> 01:48:56.600
<v Speaker 5>The app is actually called.

2174
01:48:56.359 --> 01:48:58.800
<v Speaker 20>Away from automatic turn on as possible.

2175
01:48:59.000 --> 01:49:01.720
<v Speaker 2>Now, you guys don't don't want an automatic turn on

2176
01:49:01.880 --> 01:49:03.920
<v Speaker 2>because you want people to have to think about it.

2177
01:49:05.279 --> 01:49:07.600
<v Speaker 20>Yeah, you just need to have a window open. So

2178
01:49:08.000 --> 01:49:11.079
<v Speaker 20>you could certainly do automatic turn on if and this

2179
01:49:11.239 --> 01:49:14.800
<v Speaker 20>isn't available, but if there was something that would automatically

2180
01:49:14.920 --> 01:49:17.399
<v Speaker 20>open a window as well. So you have to have

2181
01:49:17.560 --> 01:49:20.159
<v Speaker 20>the window open. So it's kind of different from like

2182
01:49:20.239 --> 01:49:23.079
<v Speaker 20>a Nest thermostat with your air conditioning. It's kind of

2183
01:49:23.119 --> 01:49:27.079
<v Speaker 20>like you mentioned. I know, Yeah, with a thermostat, you want.

2184
01:49:27.000 --> 01:49:28.880
<v Speaker 2>To do like pretty cool.

2185
01:49:29.439 --> 01:49:32.239
<v Speaker 20>You get home, because AC takes a long time to

2186
01:49:32.319 --> 01:49:35.800
<v Speaker 20>actually cool a home. Did get home, open up the window,

2187
01:49:35.840 --> 01:49:37.600
<v Speaker 20>turn on the fan, and within two or three minutes,

2188
01:49:37.800 --> 01:49:39.439
<v Speaker 20>As you know, I know every thing as much more.

2189
01:49:39.479 --> 01:49:42.079
<v Speaker 2>That's what I do, Jared, I have another question. I

2190
01:49:42.159 --> 01:49:45.000
<v Speaker 2>was speaking of that a couple questions. By the way,

2191
01:49:45.119 --> 01:49:47.359
<v Speaker 2>I did turn on my fan one time at high

2192
01:49:47.960 --> 01:49:51.520
<v Speaker 2>and I turned it on and it was and I

2193
01:49:51.600 --> 01:49:55.079
<v Speaker 2>didn't have the windows open, and I start smelling sewer gasses.

2194
01:49:56.720 --> 01:49:59.239
<v Speaker 2>You know why, because he was sucking the air out.

2195
01:49:59.079 --> 01:49:59.760
<v Speaker 5>Of my drains.

2196
01:50:00.600 --> 01:50:01.079
<v Speaker 18>That's right.

2197
01:50:02.000 --> 01:50:04.960
<v Speaker 20>It's typically downstairs that if you haven't used like those

2198
01:50:05.039 --> 01:50:08.319
<v Speaker 20>downstairs sinks for a long time. Yeah, in that plumbing,

2199
01:50:08.399 --> 01:50:09.760
<v Speaker 20>that water will dry out.

2200
01:50:09.800 --> 01:50:13.359
<v Speaker 1>And because yeah, that's because it's so powerful.

2201
01:50:13.800 --> 01:50:17.960
<v Speaker 2>Okay, next question, next question, And again, Jared, I bring

2202
01:50:18.039 --> 01:50:19.680
<v Speaker 2>this up because I love the product.

2203
01:50:19.840 --> 01:50:20.760
<v Speaker 5>I'm not picking at it.

2204
01:50:21.439 --> 01:50:24.439
<v Speaker 2>I noticed some of my lower windows because I happen

2205
01:50:24.520 --> 01:50:26.720
<v Speaker 2>to live in an area that has I don't know,

2206
01:50:26.880 --> 01:50:30.479
<v Speaker 2>pond or whatever it is. It the screens get gunked

2207
01:50:30.560 --> 01:50:34.119
<v Speaker 2>up because it's drawing so much airstroom, right, and so

2208
01:50:34.279 --> 01:50:36.439
<v Speaker 2>I got to go outside and vacuum those screens off

2209
01:50:36.520 --> 01:50:38.920
<v Speaker 2>with my with my shop back every now and then.

2210
01:50:40.720 --> 01:50:42.319
<v Speaker 2>Is there any way I mean, I guess there is

2211
01:50:42.399 --> 01:50:43.960
<v Speaker 2>no way around that. I mean, if you live in

2212
01:50:44.000 --> 01:50:45.800
<v Speaker 2>an area that I have a lot of loose debris

2213
01:50:45.880 --> 01:50:52.760
<v Speaker 2>and stuff, it's going to be sucked onto that screen, right, Yeah,

2214
01:50:52.880 --> 01:50:53.199
<v Speaker 2>you'd have.

2215
01:50:53.279 --> 01:50:58.439
<v Speaker 20>To justus all. And it's really only going from about

2216
01:50:59.039 --> 01:50:59.720
<v Speaker 20>inches away.

2217
01:51:00.479 --> 01:51:04.439
<v Speaker 5>Oh okay, okay, so it's pulling from right around the window.

2218
01:51:04.600 --> 01:51:06.880
<v Speaker 1>You correct?

2219
01:51:07.439 --> 01:51:11.439
<v Speaker 2>Now, did I hear somewhere you could get Hepa screens

2220
01:51:11.760 --> 01:51:14.680
<v Speaker 2>which will actually clean the ers, it's pulling it in.

2221
01:51:17.520 --> 01:51:21.279
<v Speaker 20>Uh, but quite a cool has a screen that that

2222
01:51:21.520 --> 01:51:23.159
<v Speaker 20>you can put on the windows. You have to kind

2223
01:51:23.159 --> 01:51:26.279
<v Speaker 20>of rescreen the window. Yeah, you have a particular window

2224
01:51:26.319 --> 01:51:29.479
<v Speaker 20>that you're using all the time. It'll actually collect those

2225
01:51:29.640 --> 01:51:32.359
<v Speaker 20>that that pallen and that type of thing. It will

2226
01:51:32.479 --> 01:51:35.159
<v Speaker 20>do exactly what you're what you're doing, but even more

2227
01:51:35.239 --> 01:51:38.199
<v Speaker 20>so because that screen is a little tighter, it'll catch

2228
01:51:38.319 --> 01:51:41.960
<v Speaker 20>more things and it'll require to be washed more often.

2229
01:51:42.479 --> 01:51:45.359
<v Speaker 5>But yeah, but you can just hose it down, right,

2230
01:51:45.560 --> 01:51:46.199
<v Speaker 5>just take it off.

2231
01:51:46.119 --> 01:51:48.920
<v Speaker 20>As Yeah, that that process would look like maybe once

2232
01:51:49.000 --> 01:51:50.960
<v Speaker 20>a year you take off the screening, space them down

2233
01:51:51.000 --> 01:51:53.279
<v Speaker 20>and then run a hose through the backside of them

2234
01:51:53.359 --> 01:51:54.119
<v Speaker 20>to push it all off.

2235
01:51:55.239 --> 01:51:57.920
<v Speaker 5>Okay, so you're answering a lot of questions for me.

2236
01:51:58.359 --> 01:52:02.159
<v Speaker 2>Now my next thing. Next thing. In one of my homes,

2237
01:52:02.640 --> 01:52:05.760
<v Speaker 2>the fan worked so good if if at night. I mean,

2238
01:52:05.800 --> 01:52:08.600
<v Speaker 2>we never use air on another house.

2239
01:52:09.079 --> 01:52:09.640
<v Speaker 5>This house.

2240
01:52:10.239 --> 01:52:13.359
<v Speaker 2>It what I use for business in my studio. It

2241
01:52:13.880 --> 01:52:16.359
<v Speaker 2>started when my daughter started living here. She says, it's

2242
01:52:16.439 --> 01:52:19.279
<v Speaker 2>not cooling down all that much. It's cooling down a lot,

2243
01:52:19.960 --> 01:52:22.800
<v Speaker 2>but not all that much. And I had excel roofing.

2244
01:52:22.840 --> 01:52:25.479
<v Speaker 2>Look at the attic, and they said that your whole

2245
01:52:25.520 --> 01:52:29.960
<v Speaker 2>house fan is working perfectly, but your attic is choking it.

2246
01:52:30.720 --> 01:52:33.640
<v Speaker 2>In other words, your attic isn't allowing enough air out.

2247
01:52:33.800 --> 01:52:36.399
<v Speaker 2>You don't have enough vents for the all the air

2248
01:52:36.520 --> 01:52:40.079
<v Speaker 2>this sucker is pulling through your house. So they increased

2249
01:52:40.760 --> 01:52:43.680
<v Speaker 2>the venting in my attic and put in an attic fan.

2250
01:52:44.079 --> 01:52:46.159
<v Speaker 2>And I didn't know you guys sell those, but they

2251
01:52:46.239 --> 01:52:50.159
<v Speaker 2>put in a solar attic fan and that improved not

2252
01:52:50.199 --> 01:52:52.239
<v Speaker 2>one hundred percent, but that approved at least twenty or

2253
01:52:52.279 --> 01:52:53.000
<v Speaker 2>thirty percent.

2254
01:52:53.720 --> 01:52:55.520
<v Speaker 5>What the whole what the whole house.

2255
01:52:55.359 --> 01:52:58.800
<v Speaker 20>Fan does, that's exactly right in fact, and I have

2256
01:52:58.920 --> 01:53:01.319
<v Speaker 20>that with the quiet Cool branded system that we fell

2257
01:53:01.439 --> 01:53:04.720
<v Speaker 20>in in my home as well. It's that roof mounted

2258
01:53:05.680 --> 01:53:09.199
<v Speaker 20>exhaust span that uses that app control and what we

2259
01:53:09.359 --> 01:53:12.000
<v Speaker 20>call that is a complete system. So if you've got

2260
01:53:12.039 --> 01:53:14.079
<v Speaker 20>the whole house stand great, and that's really as you know,

2261
01:53:14.239 --> 01:53:16.600
<v Speaker 20>that's ninety percent of the kind of wow factor comes

2262
01:53:16.640 --> 01:53:18.880
<v Speaker 20>from that whole house fan system. But then if you

2263
01:53:19.000 --> 01:53:20.800
<v Speaker 20>really want to get it down and really have some

2264
01:53:21.000 --> 01:53:25.079
<v Speaker 20>energy savings from ac, he'd install the quiet Cool remounted

2265
01:53:25.119 --> 01:53:27.720
<v Speaker 20>exhaust fame. And now that was run during the middle

2266
01:53:27.760 --> 01:53:29.279
<v Speaker 20>of the day and keep that temperature in the.

2267
01:53:29.279 --> 01:53:32.439
<v Speaker 5>App or at least increase the venting in your attic.

2268
01:53:32.560 --> 01:53:35.119
<v Speaker 2>Now, Jared, I'm not suggesting you go into this business

2269
01:53:36.159 --> 01:53:38.680
<v Speaker 2>of venting an attic, but I will say this for

2270
01:53:38.840 --> 01:53:42.800
<v Speaker 2>your own product's sake. If I were an installer, I

2271
01:53:42.880 --> 01:53:46.960
<v Speaker 2>would check to see that you guys have adequate venting

2272
01:53:47.119 --> 01:53:49.680
<v Speaker 2>in the attic, because otherwise people might think, well, this

2273
01:53:49.880 --> 01:53:52.680
<v Speaker 2>thing didn't work as well as Tom said. And actually

2274
01:53:52.840 --> 01:53:56.840
<v Speaker 2>it's not the whole house fans fault. The attic is

2275
01:53:56.920 --> 01:54:00.279
<v Speaker 2>shut down. Now here's before people say it, because I

2276
01:54:00.319 --> 01:54:03.239
<v Speaker 2>know what people are thinking right now. They're saying this, Well, Tom,

2277
01:54:03.960 --> 01:54:06.039
<v Speaker 2>I wouldn't buy a whole house fan. I I also

2278
01:54:06.159 --> 01:54:09.359
<v Speaker 2>have to vent my attic. But I'm gonna say this, Okay,

2279
01:54:09.840 --> 01:54:13.239
<v Speaker 2>even without a whole house fan, if you don't have

2280
01:54:13.920 --> 01:54:17.399
<v Speaker 2>a properly vented attic, your roof is not going to

2281
01:54:17.479 --> 01:54:19.680
<v Speaker 2>last as long and your house is going to be

2282
01:54:19.840 --> 01:54:25.000
<v Speaker 2>difficult to cool and difficult to heat. So don't feel like,

2283
01:54:25.399 --> 01:54:29.000
<v Speaker 2>don't feel like the attic venting is because of the

2284
01:54:29.039 --> 01:54:33.640
<v Speaker 2>whole house fan. No, you need addic venting first before anything.

2285
01:54:34.119 --> 01:54:38.680
<v Speaker 2>Then the whole house fan will be like robust, it'll

2286
01:54:38.760 --> 01:54:41.279
<v Speaker 2>do what it's supposed to do. So do you ever

2287
01:54:41.560 --> 01:54:44.520
<v Speaker 2>make recommendations? If you see an attic that's pretty much

2288
01:54:44.600 --> 01:54:47.279
<v Speaker 2>closed up, do you still install the whole I'm just

2289
01:54:47.399 --> 01:54:49.119
<v Speaker 2>asking straight up, what do you do about that?

2290
01:54:49.920 --> 01:54:52.479
<v Speaker 20>Absolutely, and to your exact point, our guys on our

2291
01:54:52.560 --> 01:54:56.479
<v Speaker 20>installs will do an infection prior to install and make

2292
01:54:56.560 --> 01:54:59.399
<v Speaker 20>sure that there's enough ventilation. Sometimes people will get a

2293
01:54:59.439 --> 01:55:02.119
<v Speaker 20>new roof after getting the system installed, and then the

2294
01:55:02.720 --> 01:55:05.439
<v Speaker 20>new roofing company will not put as much vnding on

2295
01:55:05.520 --> 01:55:07.720
<v Speaker 20>there as there should be. Yeah, one hundred percent of

2296
01:55:07.800 --> 01:55:11.119
<v Speaker 20>the time. If a customer needs more ventilation, and we

2297
01:55:11.239 --> 01:55:13.920
<v Speaker 20>do this to kind of protect the customers, we'll let

2298
01:55:14.000 --> 01:55:16.920
<v Speaker 20>them know before we do any work whatsoever. Installing the

2299
01:55:16.960 --> 01:55:19.359
<v Speaker 20>whole house fan, Hey, you may need a couple more events.

2300
01:55:19.399 --> 01:55:22.319
<v Speaker 2>You're going to be exactly, And it's not because of

2301
01:55:22.359 --> 01:55:23.279
<v Speaker 2>the whole house fan.

2302
01:55:23.640 --> 01:55:25.359
<v Speaker 5>It's not because of the whole house fan.

2303
01:55:25.439 --> 01:55:28.640
<v Speaker 2>It's because of proper ventilation and Jared, the only reason

2304
01:55:28.640 --> 01:55:33.119
<v Speaker 2>I bring this up is because it's a bad reflection

2305
01:55:33.319 --> 01:55:34.319
<v Speaker 2>on the whole house fan.

2306
01:55:34.600 --> 01:55:37.600
<v Speaker 5>If an addic is keeping it from doing its.

2307
01:55:37.600 --> 01:55:42.119
<v Speaker 20>Job correct and in Colorado, most of the vast vast

2308
01:55:42.199 --> 01:55:45.239
<v Speaker 20>majority of homes will not need any additional venting if

2309
01:55:45.880 --> 01:55:49.720
<v Speaker 20>done to code, if the roof is done to code.

2310
01:55:49.800 --> 01:55:52.840
<v Speaker 20>So sometimes in older homes or sometimes if you've got

2311
01:55:52.920 --> 01:55:54.760
<v Speaker 20>a new roof put on, and maybe the maybe the

2312
01:55:55.039 --> 01:55:57.319
<v Speaker 20>hooping company made a mistake as far as how many

2313
01:55:57.359 --> 01:55:59.920
<v Speaker 20>events they ended up putting on. Sometimes ridgeline vents. They'll

2314
01:56:00.000 --> 01:56:02.600
<v Speaker 20>stuff in a lot of extra screen and shank you

2315
01:56:02.720 --> 01:56:05.960
<v Speaker 20>point that'll choke down the ventilation and then it doesn't

2316
01:56:05.960 --> 01:56:07.840
<v Speaker 20>have enough room to get it out. But our guys

2317
01:56:07.880 --> 01:56:11.079
<v Speaker 20>do an inspection on every single install to find out

2318
01:56:11.119 --> 01:56:13.560
<v Speaker 20>to make sure price, thank you chairing work whatsoever if

2319
01:56:13.600 --> 01:56:14.119
<v Speaker 20>they need more.

2320
01:56:14.079 --> 01:56:17.920
<v Speaker 2>Event Qccolorado dot com, thank you, Jared, appreciate it. Sevent

2321
01:56:17.960 --> 01:56:18.359
<v Speaker 2>to zero.

2322
01:56:18.640 --> 01:56:20.520
<v Speaker 5>Well, let's see, I don't want to give out his number.

2323
01:56:20.520 --> 01:56:24.760
<v Speaker 2>I'll give out the official number QC Colorado dot com.

2324
01:56:25.560 --> 01:56:27.840
<v Speaker 5>It's right here. I'm sorry I should have had that.

2325
01:56:27.880 --> 01:56:32.159
<v Speaker 2>Available and it is three oh three, eight hundred and

2326
01:56:32.199 --> 01:56:34.520
<v Speaker 2>thirty four nineteen. Three oh three, eight hundred thirty four

2327
01:56:34.600 --> 01:56:38.399
<v Speaker 2>nineteen Thank you now. Mark Schamansky on this topic, how

2328
01:56:38.439 --> 01:56:41.039
<v Speaker 2>many roofs do you go to? I'll bet you more

2329
01:56:41.079 --> 01:56:44.600
<v Speaker 2>than you think that are not properly ventilated, you know, and.

2330
01:56:44.840 --> 01:56:48.000
<v Speaker 7>Really thom it's usually the intake ventilation is the big problem,

2331
01:56:48.039 --> 01:56:50.560
<v Speaker 7>and that's usually a sofa that's a sofa event, you know.

2332
01:56:50.640 --> 01:56:53.000
<v Speaker 7>The outtake ventilations that is the easy to put on.

2333
01:56:53.039 --> 01:56:54.800
<v Speaker 7>You put extra turtle events. You can have a power

2334
01:56:54.920 --> 01:56:57.359
<v Speaker 7>back fan, you can have a rich vent that's all

2335
01:56:57.479 --> 01:56:59.920
<v Speaker 7>outgoing and you really need the income.

2336
01:57:00.000 --> 01:57:01.239
<v Speaker 8>I mean, that's where the problem is.

2337
01:57:01.319 --> 01:57:04.560
<v Speaker 2>That's where the lower levels near this soft that's correct

2338
01:57:04.600 --> 01:57:07.159
<v Speaker 2>that you often add those when you do roofs.

2339
01:57:07.239 --> 01:57:07.439
<v Speaker 19>We do.

2340
01:57:07.680 --> 01:57:10.319
<v Speaker 7>It is becoming more and more, you know, I truthfully,

2341
01:57:10.479 --> 01:57:12.239
<v Speaker 7>I mean twenty years ago, I didn't think about this.

2342
01:57:12.399 --> 01:57:14.119
<v Speaker 8>We known't really concerned about ventilation.

2343
01:57:14.560 --> 01:57:17.560
<v Speaker 7>It's become a really big hot topic, including even written

2344
01:57:17.600 --> 01:57:20.840
<v Speaker 7>in code now the new updating codes are requiring more

2345
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<v Speaker 7>and more ventilation to be in that because it's so important.

2346
01:57:23.960 --> 01:57:26.000
<v Speaker 7>You want your attic space temperature to be the same

2347
01:57:26.039 --> 01:57:27.159
<v Speaker 7>temperatures outside the.

2348
01:57:27.199 --> 01:57:30.760
<v Speaker 2>Home, yes, of course, and people don't understand how efficient

2349
01:57:30.840 --> 01:57:31.680
<v Speaker 2>that makes your house.

2350
01:57:31.840 --> 01:57:33.960
<v Speaker 7>Yeah, and you want your air you'll filter out every

2351
01:57:34.000 --> 01:57:37.279
<v Speaker 7>three to five hours to have that completely exchange all

2352
01:57:37.319 --> 01:57:37.640
<v Speaker 7>that air.

2353
01:57:38.079 --> 01:57:41.560
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2354
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2355
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2356
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2357
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2359
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2360
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2361
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<v Speaker 2>Man dot com to list your home with Remax Alliance

2362
01:58:14.279 --> 01:58:19.640
<v Speaker 2>three all three nine two zero sixteen twenty two. Hi

2363
01:58:19.840 --> 01:58:23.439
<v Speaker 2>Tom Martinez Hare three all three seven one three Talks

2364
01:58:23.479 --> 01:58:26.560
<v Speaker 2>seven one three eight two five five. So John came

2365
01:58:26.640 --> 01:58:28.920
<v Speaker 2>up before and he was talking about his stepdaughter or no,

2366
01:58:29.079 --> 01:58:33.720
<v Speaker 2>I'm not a stepdaughter, his uh sorry, his girlfriend's daughter, Emily,

2367
01:58:34.680 --> 01:58:36.239
<v Speaker 2>and she has some mental disabilities.

2368
01:58:36.239 --> 01:58:37.920
<v Speaker 5>So I'm going to bring up Attorney rain A Bias.

2369
01:58:37.960 --> 01:58:38.520
<v Speaker 2>Who we met?

2370
01:58:38.880 --> 01:58:40.199
<v Speaker 5>Is it baas or bias?

2371
01:58:41.359 --> 01:58:41.880
<v Speaker 1>No bias?

2372
01:58:41.960 --> 01:58:45.199
<v Speaker 2>You got it right, Hi time Bias Raina. Thank you

2373
01:58:45.319 --> 01:58:47.039
<v Speaker 2>by the way for coming in yesterday. It was a

2374
01:58:47.119 --> 01:58:49.239
<v Speaker 2>great show and for what you're doing now. I think

2375
01:58:49.319 --> 01:58:50.560
<v Speaker 2>that's going to be resolved, don't you.

2376
01:58:52.239 --> 01:58:54.560
<v Speaker 17>I do Tom, and thank you so much for your listeners,

2377
01:58:54.680 --> 01:58:57.800
<v Speaker 17>because they really put the pressure on Mercedes Benz Colorado

2378
01:58:57.840 --> 01:59:01.439
<v Speaker 17>Springs and I got a call right right after the show,

2379
01:59:01.520 --> 01:59:02.600
<v Speaker 17>so I really appreciate that.

2380
01:59:03.239 --> 01:59:08.600
<v Speaker 2>Thank you, now, Rena. So John's friend goes in there

2381
01:59:08.760 --> 01:59:12.119
<v Speaker 2>to buy a car. She has bipolar and brain damage

2382
01:59:12.279 --> 01:59:16.039
<v Speaker 2>and she's on SSI. I don't know if she's technically incompetent.

2383
01:59:16.119 --> 01:59:18.960
<v Speaker 2>I don't think she is, but she might be at risk.

2384
01:59:19.199 --> 01:59:21.319
<v Speaker 2>So she's in there and she buys a car. Again,

2385
01:59:21.399 --> 01:59:23.880
<v Speaker 2>we're not saying they were liar cheaters. She paid too

2386
01:59:23.960 --> 01:59:25.840
<v Speaker 2>much for the car. It's one hundred and thirty three.

2387
01:59:26.039 --> 01:59:27.880
<v Speaker 2>You know, she just paid too much. This is not

2388
01:59:28.000 --> 01:59:30.479
<v Speaker 2>a ripoff. This is where she paid too much. They

2389
01:59:30.520 --> 01:59:32.479
<v Speaker 2>may have taken advantage of her. The car is a

2390
01:59:32.560 --> 01:59:35.840
<v Speaker 2>piece of crap. But they did not make any false accusations.

2391
01:59:36.199 --> 01:59:39.880
<v Speaker 5>It's as is. Is she just out of luck? I mean, John,

2392
01:59:39.920 --> 01:59:41.840
<v Speaker 5>Am I leaving anything out here? You can fill in

2393
01:59:41.960 --> 01:59:42.960
<v Speaker 5>for Reina the attorney?

2394
01:59:45.119 --> 01:59:47.800
<v Speaker 24>No, I think that's pretty good story.

2395
01:59:47.920 --> 01:59:48.079
<v Speaker 3>Yeah.

2396
01:59:48.800 --> 01:59:51.239
<v Speaker 5>And by the way, Raina deals with car deals, bad

2397
01:59:51.319 --> 01:59:52.119
<v Speaker 5>car deals. I love it.

2398
01:59:52.840 --> 01:59:54.760
<v Speaker 1>She did try to bring it back the same day.

2399
01:59:54.920 --> 01:59:55.880
<v Speaker 5>Isn't that something?

2400
01:59:56.960 --> 02:00:01.159
<v Speaker 24>Yes, yes, Yeah, she shook hundred miles north of the

2401
02:00:01.239 --> 02:00:04.680
<v Speaker 24>dealership and then the thing wouldn't go above forty and

2402
02:00:04.760 --> 02:00:06.119
<v Speaker 24>it was making all kinds of noise.

2403
02:00:06.359 --> 02:00:06.600
<v Speaker 3>Yeah.

2404
02:00:07.000 --> 02:00:11.079
<v Speaker 2>Yeah, that's the ads is thing man. Okay, so what

2405
02:00:11.199 --> 02:00:13.560
<v Speaker 2>do you think? Rain And we always try to find

2406
02:00:13.640 --> 02:00:17.239
<v Speaker 2>hooks to get people out of stuff, but not we're

2407
02:00:17.279 --> 02:00:19.960
<v Speaker 2>not unfair about it on this show, where you know,

2408
02:00:20.119 --> 02:00:21.600
<v Speaker 2>sometimes people just make mistakes.

2409
02:00:21.640 --> 02:00:22.560
<v Speaker 5>But Raina, what do you think?

2410
02:00:23.840 --> 02:00:25.439
<v Speaker 14>Yeah, there's a couple of questions that I have for

2411
02:00:25.560 --> 02:00:25.800
<v Speaker 14>you all.

2412
02:00:26.199 --> 02:00:29.000
<v Speaker 17>One is you mentioned that she paid more than she

2413
02:00:29.119 --> 02:00:31.760
<v Speaker 17>should have. I want to know were you able to

2414
02:00:31.800 --> 02:00:34.840
<v Speaker 17>see the advertisement on their website for how much the

2415
02:00:34.920 --> 02:00:38.000
<v Speaker 17>car was advertised as and is it different than what

2416
02:00:38.119 --> 02:00:40.239
<v Speaker 17>she paid? And the reason I asked that is because

2417
02:00:40.560 --> 02:00:45.840
<v Speaker 17>dealerships can't artificially inflate a price once they've advertised it

2418
02:00:46.039 --> 02:00:47.800
<v Speaker 17>on their website as something else.

2419
02:00:48.680 --> 02:00:51.359
<v Speaker 2>Yeah, that's a good point, John, What was it advertised?

2420
02:00:51.399 --> 02:00:52.000
<v Speaker 2>You got the ad?

2421
02:00:52.079 --> 02:00:53.079
<v Speaker 5>What was it advertised for?

2422
02:00:54.399 --> 02:00:54.560
<v Speaker 2>Yeah?

2423
02:00:54.600 --> 02:00:57.640
<v Speaker 24>I got part of the ad in a text. Sorry,

2424
02:00:57.680 --> 02:01:01.119
<v Speaker 24>I've got the hiccups here. Yeah, and let me just

2425
02:01:01.199 --> 02:01:02.920
<v Speaker 24>see if I can see you can.

2426
02:01:02.880 --> 02:01:04.640
<v Speaker 2>Get rid of the hiccups if I scare you so

2427
02:01:04.800 --> 02:01:06.039
<v Speaker 2>let me show you a picture of Mark.

2428
02:01:07.079 --> 02:01:10.199
<v Speaker 24>Okay, I don't think that's gonna happen. Tom, all right,

2429
02:01:10.840 --> 02:01:18.319
<v Speaker 24>all right, let me see. I'm not trying to see it.

2430
02:01:18.880 --> 02:01:22.039
<v Speaker 25>Yeah, and then while he's looking Tom a little side note.

2431
02:01:22.479 --> 02:01:25.680
<v Speaker 25>I guess the salesman was so irritated with all of

2432
02:01:25.760 --> 02:01:29.760
<v Speaker 25>this he actually called the customer's place of work and

2433
02:01:29.920 --> 02:01:33.039
<v Speaker 25>tried to complain to her superiors about her.

2434
02:01:33.439 --> 02:01:34.640
<v Speaker 3>Is that odd or what?

2435
02:01:35.119 --> 02:01:36.880
<v Speaker 5>That's just bonkers?

2436
02:01:37.680 --> 02:01:37.880
<v Speaker 3>Yeah.

2437
02:01:38.279 --> 02:01:40.560
<v Speaker 2>The name of the car dealership and this one was

2438
02:01:41.640 --> 02:01:43.279
<v Speaker 2>Econo Auto Sales.

2439
02:01:43.640 --> 02:01:45.880
<v Speaker 5>What did they say to the boss? Helped me out here?

2440
02:01:46.399 --> 02:01:49.199
<v Speaker 2>I have to ask Sean that I don't want to be.

2441
02:01:49.439 --> 02:01:51.800
<v Speaker 24>I think he was just trying to harass he her work, basically,

2442
02:01:52.680 --> 02:01:54.399
<v Speaker 24>and the boss was having none of it over there

2443
02:01:54.640 --> 02:01:57.920
<v Speaker 24>at Walmart, so he told the guy to stop calling,

2444
02:01:58.399 --> 02:02:02.520
<v Speaker 24>you know, Walmart. That's yeah, that's yeah.

2445
02:02:02.359 --> 02:02:05.199
<v Speaker 2>That's good that she's working at Walmart. Walmart does a

2446
02:02:05.279 --> 02:02:09.279
<v Speaker 2>fine job. Yeah here with disability, I know they do

2447
02:02:09.359 --> 02:02:12.960
<v Speaker 2>a great job with that. Yeah. So Raina wants to

2448
02:02:13.079 --> 02:02:15.840
<v Speaker 2>know if the price is going to be different than

2449
02:02:15.880 --> 02:02:16.880
<v Speaker 2>it was advertised.

2450
02:02:16.960 --> 02:02:20.840
<v Speaker 24>Yes, what I have in a text doesn't have a price,

2451
02:02:21.439 --> 02:02:23.920
<v Speaker 24>but that doesn't mean that you know Emily doesn't have

2452
02:02:24.039 --> 02:02:24.600
<v Speaker 24>that information.

2453
02:02:24.720 --> 02:02:26.760
<v Speaker 2>Well, yeah, but get the information and then maybe you

2454
02:02:26.800 --> 02:02:27.880
<v Speaker 2>can talk to rain off the air.

2455
02:02:27.960 --> 02:02:30.520
<v Speaker 5>But RAINA, what else can what other hooks do we

2456
02:02:30.600 --> 02:02:30.880
<v Speaker 5>look for?

2457
02:02:32.199 --> 02:02:35.600
<v Speaker 17>Okay? So one of the other things that you mentioned

2458
02:02:36.279 --> 02:02:38.279
<v Speaker 17>was that it stopped working, and I think that you

2459
02:02:38.359 --> 02:02:41.399
<v Speaker 17>might have mentioned that this is an older car. It's

2460
02:02:41.439 --> 02:02:43.520
<v Speaker 17>hard that needs to pass the mission.

2461
02:02:43.960 --> 02:02:45.560
<v Speaker 2>Oh twenty twelve Nissan.

2462
02:02:45.680 --> 02:02:47.880
<v Speaker 5>Ultimately, yeah, it would have to pass emissions. Yes, Well,

2463
02:02:47.920 --> 02:02:50.920
<v Speaker 5>where do they live? I'm assuming you're in the missions

2464
02:02:50.960 --> 02:02:51.640
<v Speaker 5>control area?

2465
02:02:51.840 --> 02:02:55.119
<v Speaker 24>John, So I did yesterday. As a side note, I

2466
02:02:55.159 --> 02:02:57.319
<v Speaker 24>did take the car to the emissions up on it

2467
02:02:57.600 --> 02:03:00.359
<v Speaker 24>because she left it like sixty fifth and Walt, that's

2468
02:03:00.359 --> 02:03:01.880
<v Speaker 24>where she left the car now, But.

2469
02:03:01.920 --> 02:03:05.880
<v Speaker 2>Hold on, John, John. Was it sold into an emissions area?

2470
02:03:06.039 --> 02:03:09.840
<v Speaker 2>That's the first question. Ye Does she live in an

2471
02:03:09.840 --> 02:03:11.439
<v Speaker 2>emissions area? Yeah?

2472
02:03:11.520 --> 02:03:13.479
<v Speaker 24>For Collins, I'm sure they have emissions up there.

2473
02:03:13.920 --> 02:03:15.039
<v Speaker 5>Well, I don't know if they do or not.

2474
02:03:15.279 --> 02:03:18.680
<v Speaker 2>But if she lives in an emissions area, then they

2475
02:03:18.760 --> 02:03:21.279
<v Speaker 2>have and they are selling it to her. They it

2476
02:03:21.439 --> 02:03:21.760
<v Speaker 2>has to.

2477
02:03:21.920 --> 02:03:24.000
<v Speaker 5>She has to get a three day voucher. Did she

2478
02:03:24.079 --> 02:03:25.039
<v Speaker 5>get a three day vouch?

2479
02:03:25.119 --> 02:03:27.000
<v Speaker 24>She did get that, and I actually went to the

2480
02:03:27.039 --> 02:03:30.159
<v Speaker 24>emissions yesterday and it actually did pass.

2481
02:03:30.199 --> 02:03:34.159
<v Speaker 5>I mean, okay, well that's okay, what else that kind?

2482
02:03:34.439 --> 02:03:36.079
<v Speaker 24>I was hoping it wasn't going to pass, but it

2483
02:03:36.159 --> 02:03:36.920
<v Speaker 24>did pass a mission.

2484
02:03:37.000 --> 02:03:37.199
<v Speaker 5>Yeah.

2485
02:03:39.199 --> 02:03:42.119
<v Speaker 17>Uh, that is unfortunate because if it didn't, then they

2486
02:03:42.600 --> 02:03:44.119
<v Speaker 17>I believe you have to bring it back in five

2487
02:03:44.239 --> 02:03:48.399
<v Speaker 17>days and you right or yeah, buy it back? Okay,

2488
02:03:48.760 --> 02:03:51.479
<v Speaker 17>So it's an ad IS sale. Did they Did she

2489
02:03:51.560 --> 02:03:57.000
<v Speaker 17>purchase a warranty along with the sale, and that's warranty?

2490
02:03:57.399 --> 02:03:59.439
<v Speaker 5>I don't I don't think so. Of it was twelve grand.

2491
02:03:59.479 --> 02:04:01.359
<v Speaker 5>It does doesn't sound like she would have.

2492
02:04:02.479 --> 02:04:03.479
<v Speaker 19>Okay, because if.

2493
02:04:04.840 --> 02:04:06.159
<v Speaker 5>John, here's what we want you to do.

2494
02:04:06.640 --> 02:04:08.279
<v Speaker 2>Get the damn deal in front of you so we

2495
02:04:08.359 --> 02:04:11.760
<v Speaker 2>can talk details and really let's do that. Let's find

2496
02:04:11.800 --> 02:04:14.359
<v Speaker 2>out if there's a hook we can get. Rain is

2497
02:04:14.399 --> 02:04:18.960
<v Speaker 2>looking for a hook. The warranty, the inflated price over

2498
02:04:19.079 --> 02:04:22.199
<v Speaker 2>the ad I'd like to know where she was going

2499
02:04:22.279 --> 02:04:24.159
<v Speaker 2>with that warranty though, what was that?

2500
02:04:24.560 --> 02:04:26.119
<v Speaker 5>Well, then they have to honor the warranty.

2501
02:04:28.000 --> 02:04:29.039
<v Speaker 14>They have to honor the warranty.

2502
02:04:29.119 --> 02:04:33.640
<v Speaker 17>But also there is a clause under the Federal Act

2503
02:04:34.359 --> 02:04:38.239
<v Speaker 17>that basically says that if the dealership gives a service contract.

2504
02:04:38.279 --> 02:04:40.920
<v Speaker 17>So these extended they're called extended warranties, but they're not

2505
02:04:41.000 --> 02:04:44.560
<v Speaker 17>really warranties. What they are service contracts because you pay

2506
02:04:44.680 --> 02:04:48.159
<v Speaker 17>extra for them. Now, if the dealership gave a service contract,

2507
02:04:48.520 --> 02:04:51.800
<v Speaker 17>then there might be a warranty, an applied warranty of

2508
02:04:51.880 --> 02:04:54.880
<v Speaker 17>merchant ability, which basically means that the good has to

2509
02:04:54.960 --> 02:04:57.039
<v Speaker 17>be fit for the purpose of what it's used for,

2510
02:04:57.199 --> 02:04:59.880
<v Speaker 17>Like it has to be merchantable. It would pass without

2511
02:04:59.880 --> 02:05:00.439
<v Speaker 17>a In other.

2512
02:05:00.359 --> 02:05:03.239
<v Speaker 2>Words, if you're going to service something, then you're servicing

2513
02:05:03.359 --> 02:05:05.319
<v Speaker 2>something and you can't service if it if it's a

2514
02:05:05.359 --> 02:05:06.239
<v Speaker 2>piece of junk.

2515
02:05:07.920 --> 02:05:11.279
<v Speaker 17>Well kind. So what it basically means is a dealership,

2516
02:05:11.479 --> 02:05:14.359
<v Speaker 17>if they give you a service contract, cannot sell you

2517
02:05:14.479 --> 02:05:17.479
<v Speaker 17>a vehicle that wouldn't pass without objection in the trade.

2518
02:05:17.840 --> 02:05:19.680
<v Speaker 17>What that means it has to go from one place

2519
02:05:19.760 --> 02:05:22.960
<v Speaker 17>to the other and exactly all that breaks down four

2520
02:05:23.079 --> 02:05:26.439
<v Speaker 17>miles after buying it would not pass without objection in

2521
02:05:26.560 --> 02:05:27.800
<v Speaker 17>the trade exactly.

2522
02:05:27.920 --> 02:05:31.199
<v Speaker 2>So therefore the service contract would be would be stupid, right,

2523
02:05:31.359 --> 02:05:33.600
<v Speaker 2>I mean, it makes sense to me that if they

2524
02:05:34.279 --> 02:05:38.199
<v Speaker 2>these are all great things raina, so what else should

2525
02:05:38.199 --> 02:05:38.560
<v Speaker 2>he look for?

2526
02:05:39.039 --> 02:05:41.239
<v Speaker 5>And what about her being a person at risk so

2527
02:05:41.359 --> 02:05:41.760
<v Speaker 5>to speak?

2528
02:05:45.079 --> 02:05:50.359
<v Speaker 17>That's a hard one, right, because you can't not just

2529
02:05:50.479 --> 02:05:53.640
<v Speaker 17>do business with somebody who might appear I see a

2530
02:05:53.720 --> 02:05:57.319
<v Speaker 17>person at risk, right, so you know you don't want

2531
02:05:57.399 --> 02:05:59.399
<v Speaker 17>that to be the law. And so they can't do

2532
02:05:59.520 --> 02:06:02.199
<v Speaker 17>business with her absolutely, as long as they don't try

2533
02:06:02.279 --> 02:06:05.560
<v Speaker 17>to take advantage of her. And that's what we're looking

2534
02:06:05.560 --> 02:06:08.000
<v Speaker 17>at the advertisement too, right, got it. He comes in,

2535
02:06:08.600 --> 02:06:11.640
<v Speaker 17>she appears at risk, they raise the price because they

2536
02:06:11.760 --> 02:06:13.960
<v Speaker 17>know she's not going to argue it. So now we

2537
02:06:14.119 --> 02:06:16.399
<v Speaker 17>have some sort of fraud. Now we have something that.

2538
02:06:16.439 --> 02:06:16.920
<v Speaker 3>We work with.

2539
02:06:17.359 --> 02:06:19.760
<v Speaker 5>Yeah, I got it.

2540
02:06:20.079 --> 02:06:24.520
<v Speaker 2>I got it. So all right, so Johnny on there,

2541
02:06:24.920 --> 02:06:31.600
<v Speaker 2>get the details for us, and we're going to revisit this. Okay, Now, Rina,

2542
02:06:32.560 --> 02:06:35.399
<v Speaker 2>what kind of we need to I'm getting all kinds

2543
02:06:35.399 --> 02:06:36.359
<v Speaker 2>of texts now that you're on.

2544
02:06:37.399 --> 02:06:39.439
<v Speaker 5>What kind of law do you do specifically?

2545
02:06:40.560 --> 02:06:42.960
<v Speaker 17>Okay? So I do Lemon law. So you buy a

2546
02:06:43.039 --> 02:06:46.279
<v Speaker 17>new car, it breaks down five times in the first year,

2547
02:06:46.520 --> 02:06:49.239
<v Speaker 17>you want to see the manufacturer. I do that type

2548
02:06:49.279 --> 02:06:51.680
<v Speaker 17>of law, and then I also do auto fraud. So

2549
02:06:51.800 --> 02:06:53.159
<v Speaker 17>that's a dometer rollback.

2550
02:06:54.760 --> 02:06:56.439
<v Speaker 14>You know, these types of cases base.

2551
02:06:56.800 --> 02:07:02.600
<v Speaker 2>Are fraud in the inducement if there is any right, Yeah, Okay, so, Reina,

2552
02:07:03.680 --> 02:07:05.239
<v Speaker 2>do you mind if we give out your number?

2553
02:07:05.399 --> 02:07:09.159
<v Speaker 5>Because I can see this being a really good friendship.

2554
02:07:09.640 --> 02:07:13.159
<v Speaker 2>Really, we don't have anyone who does this specifically, So

2555
02:07:13.279 --> 02:07:14.600
<v Speaker 2>do you mind giving out your phone number?

2556
02:07:15.520 --> 02:07:19.119
<v Speaker 17>No, not at all? Seven to two oh five two

2557
02:07:20.079 --> 02:07:21.239
<v Speaker 17>six oh sixty two.

2558
02:07:23.439 --> 02:07:28.960
<v Speaker 2>Okay, seven two zero five five to two sixty sixty two.

2559
02:07:29.800 --> 02:07:33.239
<v Speaker 2>All right, this is great, We appreciate it. We got

2560
02:07:33.319 --> 02:07:41.399
<v Speaker 2>more coming up. I'm Tom Martino. Go with a sure

2561
02:07:41.520 --> 02:07:44.920
<v Speaker 2>thing Denver's best roofer Excel Roofing dot com. You don't

2562
02:07:44.960 --> 02:07:47.079
<v Speaker 2>pay a cent until you're content.

2563
02:07:49.560 --> 02:07:49.760
<v Speaker 10>Of it.

2564
02:07:50.079 --> 02:07:53.199
<v Speaker 2>Time for an insurance check up free, no obligation comparison

2565
02:07:53.359 --> 02:07:56.920
<v Speaker 2>call Compass Insurance paying too much your coverage at dozens

2566
02:07:56.960 --> 02:07:59.640
<v Speaker 2>of insurance companies find out now three oh three seven

2567
02:07:59.720 --> 02:08:02.760
<v Speaker 2>seven one help. You'll think you're his only customer when

2568
02:08:02.800 --> 02:08:05.079
<v Speaker 2>you choose Frank durand the real estate Man dot com

2569
02:08:05.319 --> 02:08:08.399
<v Speaker 2>to list your home with Remax Alliance three all three

2570
02:08:08.520 --> 02:08:13.399
<v Speaker 2>nine two zero sixteen twenty two. All right, I'm Tom Martino.

2571
02:08:13.960 --> 02:08:14.920
<v Speaker 5>You're troubleshooter.

2572
02:08:15.039 --> 02:08:19.960
<v Speaker 2>And speaking of state planning, Dan McKenzie's a great guy.

2573
02:08:20.039 --> 02:08:23.119
<v Speaker 2>Now he has some very creative ways to preserve your

2574
02:08:23.319 --> 02:08:27.239
<v Speaker 2>assets through death with an LLC, members of the family

2575
02:08:27.399 --> 02:08:30.800
<v Speaker 2>part of it. Really great plans, plus of course trusts

2576
02:08:31.000 --> 02:08:32.720
<v Speaker 2>and wills. McKenzie Law.

2577
02:08:33.399 --> 02:08:36.640
<v Speaker 5>He can help you out. McKenzie Law, Dan McKenzie Small

2578
02:08:36.720 --> 02:08:39.960
<v Speaker 5>Law Firm, Personalized Attention eight three three co plans.

2579
02:08:40.000 --> 02:08:41.960
<v Speaker 2>Whether it's a simple will you can get it done quickly,

2580
02:08:42.479 --> 02:08:43.800
<v Speaker 2>a trust or a combination.

2581
02:08:44.760 --> 02:08:45.399
<v Speaker 5>We like Dan.

2582
02:08:45.600 --> 02:08:49.800
<v Speaker 2>He's an expert on this show. Eight three three co Plans.

2583
02:08:51.000 --> 02:08:52.600
<v Speaker 2>The website is coplans dot Co.

2584
02:08:52.960 --> 02:08:57.840
<v Speaker 5>Now I want to continue here, and Ernie has a.

2585
02:09:00.079 --> 02:09:02.800
<v Speaker 2>He wants to give some feedback. Ernie, I'm so sorry

2586
02:09:03.000 --> 02:09:05.960
<v Speaker 2>for the wait. I'm so sorry. And by the way, Ernie,

2587
02:09:06.000 --> 02:09:08.119
<v Speaker 2>I just want you to know something. I noticed you

2588
02:09:08.239 --> 02:09:10.239
<v Speaker 2>called me the other day. I wasn't around. I had

2589
02:09:10.319 --> 02:09:12.520
<v Speaker 2>some stuff going on, but I just wanted to tell

2590
02:09:12.560 --> 02:09:14.560
<v Speaker 2>you that. Okay, what's going on, Ernie?

2591
02:09:14.960 --> 02:09:18.199
<v Speaker 26>Ernie, Well, you know I have a problem with my basement.

2592
02:09:18.399 --> 02:09:21.680
<v Speaker 26>And well Tom, first, let me say I want to

2593
02:09:22.640 --> 02:09:26.520
<v Speaker 26>wish you a happy birthday. Please, thank you. Then and

2594
02:09:26.960 --> 02:09:30.520
<v Speaker 26>Mark also for their wedding, I mean their anniversary. I

2595
02:09:30.560 --> 02:09:37.399
<v Speaker 26>would thank you, Ernie happy. Yes, please, I really appreciate

2596
02:09:37.520 --> 02:09:42.319
<v Speaker 26>you guys. But the problem I'm calling about is it's

2597
02:09:42.399 --> 02:09:44.199
<v Speaker 26>not really a problem. I don't know if it's a problem.

2598
02:09:44.880 --> 02:09:45.000
<v Speaker 2>Uh.

2599
02:09:45.640 --> 02:09:50.199
<v Speaker 26>Yeah, American Resolution came in and they've done so work

2600
02:09:50.239 --> 02:09:53.439
<v Speaker 26>in my basement. What they've done is demolition, but they

2601
02:09:53.520 --> 02:09:59.039
<v Speaker 26>haven't completed it. One question is is wants to insurance?

2602
02:10:00.079 --> 02:10:00.159
<v Speaker 10>Uh?

2603
02:10:00.319 --> 02:10:02.159
<v Speaker 26>And the workers have been started? Is there a time

2604
02:10:02.239 --> 02:10:03.760
<v Speaker 26>leaveing on the insurance completion?

2605
02:10:03.840 --> 02:10:05.600
<v Speaker 2>Well, let me ask let me ask you this. We're

2606
02:10:05.600 --> 02:10:08.159
<v Speaker 2>going to ask these guys that. I'll ask Matt Stamford.

2607
02:10:08.479 --> 02:10:12.239
<v Speaker 2>Paragon Services a public adjuster. But Ernie, when did they

2608
02:10:12.319 --> 02:10:14.960
<v Speaker 2>do that? When did was the actual loss? When was

2609
02:10:15.039 --> 02:10:15.479
<v Speaker 2>the event?

2610
02:10:17.239 --> 02:10:19.800
<v Speaker 26>I don't know when I found out about it? It

2611
02:10:19.920 --> 02:10:21.319
<v Speaker 26>was in May? I think?

2612
02:10:22.039 --> 02:10:23.880
<v Speaker 2>Is that when you put in your insurance claim?

2613
02:10:24.920 --> 02:10:26.560
<v Speaker 26>Yes, I think it was in May. I'm not sure.

2614
02:10:26.600 --> 02:10:28.880
<v Speaker 26>I have to get the information. If that's very important.

2615
02:10:29.439 --> 02:10:32.119
<v Speaker 2>Okay, Well did you actually file the claim though? And

2616
02:10:32.159 --> 02:10:33.159
<v Speaker 2>the adjuster came out?

2617
02:10:33.279 --> 02:10:33.399
<v Speaker 3>Right?

2618
02:10:34.920 --> 02:10:39.560
<v Speaker 26>There's no no adjuster, no adjuster uh uh in the

2619
02:10:40.239 --> 02:10:44.279
<v Speaker 26>process right now. The insurance company they sent me a uh,

2620
02:10:45.119 --> 02:10:48.760
<v Speaker 26>I know what American restitution they did? What they say?

2621
02:10:48.880 --> 02:10:52.960
<v Speaker 2>No, But I'm asking Ernie. The insurance company knows though

2622
02:10:53.079 --> 02:10:58.640
<v Speaker 2>that it happened. You officially notified them, right, okay, Now

2623
02:10:59.119 --> 02:11:02.720
<v Speaker 2>American restauran ration came out. Was this water damage?

2624
02:11:04.359 --> 02:11:04.600
<v Speaker 3>Yes?

2625
02:11:04.760 --> 02:11:06.359
<v Speaker 26>And mold and whatever else?

2626
02:11:06.479 --> 02:11:10.880
<v Speaker 2>All right, So they came out and fixed all of

2627
02:11:11.039 --> 02:11:15.319
<v Speaker 2>your uh uh or excuse me? Did demolition took out

2628
02:11:15.359 --> 02:11:17.119
<v Speaker 2>some of the drywall the carpeting and that.

2629
02:11:18.720 --> 02:11:22.239
<v Speaker 26>Yes, well and it wasn't any carpeting no, well.

2630
02:11:22.159 --> 02:11:23.600
<v Speaker 5>All right, whatever they whatever?

2631
02:11:23.800 --> 02:11:25.880
<v Speaker 2>And did they put blower motors there to dry it

2632
02:11:25.960 --> 02:11:28.720
<v Speaker 2>out and all that exactly? Okay?

2633
02:11:29.119 --> 02:11:31.359
<v Speaker 5>Now how long ago did they finish that?

2634
02:11:33.920 --> 02:11:34.760
<v Speaker 26>A couple of weeks ago?

2635
02:11:35.359 --> 02:11:37.560
<v Speaker 2>Okay, and it's just been sitting right.

2636
02:11:39.000 --> 02:11:42.399
<v Speaker 26>Well, I just I don't know. You know what guessule

2637
02:11:42.920 --> 02:11:43.319
<v Speaker 26>I tell you?

2638
02:11:43.399 --> 02:11:44.760
<v Speaker 2>Well, well, hold on, you're the one.

2639
02:11:44.920 --> 02:11:46.920
<v Speaker 5>You're the one that makes the schedule or they are.

2640
02:11:47.159 --> 02:11:49.560
<v Speaker 2>They're not just going to go start rebuilding without you

2641
02:11:49.720 --> 02:11:50.920
<v Speaker 2>hearing from your insurance.

2642
02:11:53.359 --> 02:11:56.279
<v Speaker 26>So what your next step is with the insurance company?

2643
02:11:56.479 --> 02:11:59.439
<v Speaker 26>But I haven't. I just made the first or an

2644
02:11:59.479 --> 02:12:05.960
<v Speaker 26>issue initial reporting. I got in touch with an insurance gpdentity.

2645
02:12:06.399 --> 02:12:08.600
<v Speaker 26>But from there on the end Rock to go arrests

2646
02:12:08.840 --> 02:12:12.680
<v Speaker 26>and amys Uh, I haven't talked to an insurance at all.

2647
02:12:13.520 --> 02:12:17.000
<v Speaker 2>First, did Rock talk to your adjuster?

2648
02:12:18.720 --> 02:12:18.920
<v Speaker 19>Yes?

2649
02:12:20.239 --> 02:12:23.720
<v Speaker 26>Insurers? All right, Yeah, here.

2650
02:12:23.560 --> 02:12:24.600
<v Speaker 2>Here's what we need to do.

2651
02:12:24.760 --> 02:12:28.680
<v Speaker 5>Okay, First, Matt, does this sound normal to you? Yep?

2652
02:12:28.760 --> 02:12:29.800
<v Speaker 1>And so here's how this is.

2653
02:12:30.000 --> 02:12:30.520
<v Speaker 5>This works.

2654
02:12:30.600 --> 02:12:33.479
<v Speaker 2>So, uh, you know, when you have an insurance company

2655
02:12:34.039 --> 02:12:36.319
<v Speaker 2>that's been made aware.

2656
02:12:36.119 --> 02:12:37.840
<v Speaker 6>There's a water loss, they're going to say, all right,

2657
02:12:38.000 --> 02:12:41.319
<v Speaker 6>that needs to be mitigated immediately. So get the mitigation

2658
02:12:41.479 --> 02:12:43.960
<v Speaker 6>company out there. They'll gut it, hopefully, they'll test for

2659
02:12:44.000 --> 02:12:47.399
<v Speaker 6>asbestos and get a clean report, do all that demolition,

2660
02:12:47.720 --> 02:12:50.520
<v Speaker 6>all that occurs, and then they'll send out an adjuster

2661
02:12:50.720 --> 02:12:53.920
<v Speaker 6>when it's gutted, and that adjuster will determine what it's

2662
02:12:53.960 --> 02:12:56.079
<v Speaker 6>going to take to restore the property.

2663
02:12:56.600 --> 02:13:00.319
<v Speaker 5>Okay, all right, so that's what's going on. Now, how

2664
02:13:00.399 --> 02:13:02.119
<v Speaker 5>do we get Rock?

2665
02:13:03.239 --> 02:13:03.359
<v Speaker 3>Uh?

2666
02:13:04.159 --> 02:13:07.279
<v Speaker 2>Does Rock contact them? Because if they're gonna do the rebuilding,

2667
02:13:07.359 --> 02:13:10.920
<v Speaker 2>does Rock contact them? Or if Rock has left it?

2668
02:13:11.520 --> 02:13:13.840
<v Speaker 2>Do you know, Ernie, if Rock has been paid or

2669
02:13:13.920 --> 02:13:15.199
<v Speaker 2>not yet from your insurance.

2670
02:13:16.520 --> 02:13:19.239
<v Speaker 26>Well, I don't think he had because I haven't signed

2671
02:13:19.279 --> 02:13:24.159
<v Speaker 26>anything that if the insurance from me makes out payment

2672
02:13:24.239 --> 02:13:25.520
<v Speaker 26>to all right, hold.

2673
02:13:25.319 --> 02:13:27.600
<v Speaker 5>On, here's what we're gonna do.

2674
02:13:28.000 --> 02:13:31.159
<v Speaker 2>Here's what we're gonna do. We're gonna get Rock back

2675
02:13:31.279 --> 02:13:36.600
<v Speaker 2>on tomorrow to find out where this is in progress,

2676
02:13:37.800 --> 02:13:41.640
<v Speaker 2>and he should give us a clear indication. Then if

2677
02:13:41.720 --> 02:13:44.439
<v Speaker 2>you need someone to rebuild and you don't want it

2678
02:13:44.520 --> 02:13:46.960
<v Speaker 2>to be them, that's fine. They'll be paid for the mitigation.

2679
02:13:47.159 --> 02:13:50.279
<v Speaker 2>You can hire someone else to build. But somewhere along

2680
02:13:50.359 --> 02:13:52.960
<v Speaker 2>the line, an adjuster is going to have to come out, Ernie.

2681
02:13:53.359 --> 02:13:55.159
<v Speaker 2>So what I'm gonna do is put you on hold

2682
02:13:55.199 --> 02:13:55.479
<v Speaker 2>right now.

2683
02:13:55.600 --> 02:13:57.319
<v Speaker 5>Your line is very noisy.

2684
02:13:57.680 --> 02:13:59.840
<v Speaker 2>I don't know what kind of phone you have, But

2685
02:14:00.520 --> 02:14:03.039
<v Speaker 2>what we're gonna do is, sus if you can make

2686
02:14:03.079 --> 02:14:05.640
<v Speaker 2>a note, let's try to get Rock on the line

2687
02:14:05.720 --> 02:14:08.840
<v Speaker 2>to address this, to see what stage is in, if

2688
02:14:08.880 --> 02:14:11.520
<v Speaker 2>he's handling it, getting an adjuster out there or what,

2689
02:14:12.560 --> 02:14:13.840
<v Speaker 2>and then we'll take it from there.

2690
02:14:15.159 --> 02:14:19.279
<v Speaker 5>So three oh three seven one three eight two five

2691
02:14:19.520 --> 02:14:20.520
<v Speaker 5>five go.

2692
02:14:20.680 --> 02:14:24.239
<v Speaker 2>With a sure thing Denver's Best Roofer Excel Roofing dot com.

2693
02:14:24.439 --> 02:14:30.159
<v Speaker 2>You don't pay a cent until you're content. Time for

2694
02:14:30.199 --> 02:14:34.520
<v Speaker 2>an insurance checkup, free no obligation comparison call Compass Insurance

2695
02:14:34.720 --> 02:14:37.680
<v Speaker 2>paying too much your coverage at dozens of insurance companies

2696
02:14:37.800 --> 02:14:39.840
<v Speaker 2>find out now three oh three seven to seven to

2697
02:14:39.880 --> 02:14:42.640
<v Speaker 2>one help. You'll think you're his only customer when you

2698
02:14:42.720 --> 02:14:45.159
<v Speaker 2>choose Frank durand the real estate man dot com to

2699
02:14:45.239 --> 02:14:48.439
<v Speaker 2>list your home with Remax Alliance three oh three nine

2700
02:14:48.479 --> 02:14:57.840
<v Speaker 2>two zero sixteen twenty two. Hi Tom Martino, your troubleshooter

2701
02:14:58.000 --> 02:15:01.000
<v Speaker 2>three oh three seven to one three talk three h

2702
02:15:01.079 --> 02:15:06.439
<v Speaker 2>three seven one three eight two five five. So let's

2703
02:15:06.520 --> 02:15:10.199
<v Speaker 2>talk and wrap it up with Mark Schamansky Genesis Total

2704
02:15:10.279 --> 02:15:14.119
<v Speaker 2>Exteriors and Matt Stanford Paragon Services. By the way, Paragon

2705
02:15:14.199 --> 02:15:17.000
<v Speaker 2>services you can find on a referral list a referral

2706
02:15:17.000 --> 02:15:22.920
<v Speaker 2>list dot Come Matt, what kind of when do you

2707
02:15:23.039 --> 02:15:25.199
<v Speaker 2>call a public adjuster? I mean, I know we went

2708
02:15:25.279 --> 02:15:28.680
<v Speaker 2>over that, and for people listening, a public adjuster represents

2709
02:15:28.840 --> 02:15:31.920
<v Speaker 2>you against and I hate to use the word against,

2710
02:15:31.920 --> 02:15:33.760
<v Speaker 2>but with your insurance company to try to get you

2711
02:15:34.159 --> 02:15:35.920
<v Speaker 2>the coverage you deserve because.

2712
02:15:35.680 --> 02:15:38.199
<v Speaker 5>They're not necessarily going to volunteer it. So when do

2713
02:15:38.279 --> 02:15:39.039
<v Speaker 5>they call you, Matt?

2714
02:15:39.399 --> 02:15:41.039
<v Speaker 2>I like it when they call me from the beginning.

2715
02:15:41.159 --> 02:15:43.279
<v Speaker 2>And there's a couple of reasons for that. The beginning

2716
02:15:43.319 --> 02:15:45.079
<v Speaker 2>of what though, how do they know any claim?

2717
02:15:45.479 --> 02:15:47.800
<v Speaker 6>Yeah, so if they're sitting at home and a hailstorm

2718
02:15:47.880 --> 02:15:51.399
<v Speaker 6>rolls through, call me, and you know, I'll either come

2719
02:15:51.439 --> 02:15:53.359
<v Speaker 6>out or send one of my guys out. You know,

2720
02:15:53.439 --> 02:15:57.279
<v Speaker 6>I work with Mark Schamansky directly when we get a storm.

2721
02:15:57.199 --> 02:16:00.880
<v Speaker 2>Like that, so we team up to uh carry the volume.

2722
02:16:01.359 --> 02:16:03.640
<v Speaker 6>But yeah, I'll do an inspection and tell you, you know, yeah,

2723
02:16:03.840 --> 02:16:06.800
<v Speaker 6>here's what you got and and here's the scope of damage.

2724
02:16:06.800 --> 02:16:09.720
<v Speaker 6>And then I'll represent you through the whole claim make

2725
02:16:09.720 --> 02:16:12.880
<v Speaker 6>sure you get paid fairly. That's the easiest, squeaky clean

2726
02:16:12.960 --> 02:16:14.520
<v Speaker 6>way to do it. If you wait till you get

2727
02:16:14.600 --> 02:16:16.600
<v Speaker 6>jerked around and then call me. I have to work

2728
02:16:17.000 --> 02:16:19.079
<v Speaker 6>retroactively and mop up and find out why.

2729
02:16:19.439 --> 02:16:23.399
<v Speaker 2>And it takes time. Nothing happens overnight. So I would

2730
02:16:23.439 --> 02:16:27.760
<v Speaker 2>recommend call me in the beginning, okay, and then Mark,

2731
02:16:29.279 --> 02:16:33.840
<v Speaker 2>what do people what do people need to know when

2732
02:16:33.840 --> 02:16:35.000
<v Speaker 2>they call a contractor?

2733
02:16:35.360 --> 02:16:37.399
<v Speaker 7>I mean, you know, you know, I think, like you

2734
02:16:37.479 --> 02:16:39.440
<v Speaker 7>always say, you always make sure you do your due

2735
02:16:39.440 --> 02:16:43.120
<v Speaker 7>diligence to make sure they're a good contractor. You know,

2736
02:16:43.680 --> 02:16:46.200
<v Speaker 7>like you said the BBB, you know, you get false

2737
02:16:46.239 --> 02:16:48.760
<v Speaker 7>reviews in there and things like that. To me, even nowadays,

2738
02:16:48.799 --> 02:16:52.360
<v Speaker 7>Google reviews are a little even misleading nowadays. But to

2739
02:16:52.479 --> 02:16:54.280
<v Speaker 7>go back and make sure that you're you're picking a

2740
02:16:54.319 --> 02:16:58.959
<v Speaker 7>replical contractor, they have insurance, they're licensed, and you know,

2741
02:16:59.120 --> 02:17:01.200
<v Speaker 7>obviously if they're on their Martino show or on the

2742
02:17:01.360 --> 02:17:04.280
<v Speaker 7>referral list. It's a great way to pick somebody. I mean,

2743
02:17:04.319 --> 02:17:06.319
<v Speaker 7>how many times do we hear people being scammed because

2744
02:17:06.680 --> 02:17:09.639
<v Speaker 7>they called you after the fact, just like yeah, said

2745
02:17:10.040 --> 02:17:12.680
<v Speaker 7>call us in the beginning, and not somebody else.

2746
02:17:13.399 --> 02:17:13.600
<v Speaker 5>Yeah.

2747
02:17:14.040 --> 02:17:16.840
<v Speaker 2>Now, Genesis tootally seris dot com three zho three six

2748
02:17:16.959 --> 02:17:19.200
<v Speaker 2>seven nine eight five zero nine. By the way, that

2749
02:17:19.280 --> 02:17:23.920
<v Speaker 2>New Aligned siding is freaking wonderful. Is an awesome product,

2750
02:17:24.479 --> 02:17:26.079
<v Speaker 2>and it's a lifetime siding.

2751
02:17:26.040 --> 02:17:29.879
<v Speaker 7>His lifetime and lifetime color guarantee, and so definitely a

2752
02:17:29.959 --> 02:17:32.239
<v Speaker 7>great product and something to look into if you think

2753
02:17:32.280 --> 02:17:33.559
<v Speaker 7>you need new sighting.

2754
02:17:34.159 --> 02:17:37.799
<v Speaker 2>Okay, and then Paragon Services, Uh it's seven to one

2755
02:17:37.959 --> 02:17:42.639
<v Speaker 2>nine seven two six zero zero two zero and again

2756
02:17:42.719 --> 02:17:45.200
<v Speaker 2>Genesis totally series dot com three oh three six seven

2757
02:17:45.239 --> 02:17:49.239
<v Speaker 2>nine eight five zero nine. So thank you guys and Dmitri.

2758
02:17:49.440 --> 02:17:51.440
<v Speaker 2>So what did you think our new deputy we're trying

2759
02:17:51.440 --> 02:17:52.600
<v Speaker 2>out today to a Dmitri?

2760
02:17:52.760 --> 02:17:53.399
<v Speaker 5>What did you think?

2761
02:17:53.440 --> 02:17:53.559
<v Speaker 3>Bro?

2762
02:17:53.840 --> 02:17:55.360
<v Speaker 12>It was a lot of fun. Yeah, I've come to

2763
02:17:55.440 --> 02:17:55.959
<v Speaker 12>the right place.

2764
02:17:56.079 --> 02:17:57.799
<v Speaker 5>Yeah, and he's going to be back, Sue.

2765
02:17:57.840 --> 02:17:59.559
<v Speaker 2>So I'm going to give you all of his contact

2766
02:17:59.639 --> 02:18:04.040
<v Speaker 2>information so you'll cause SUSA has all of that and

2767
02:18:04.280 --> 02:18:09.959
<v Speaker 2>she will, along with our producer, will assign uh you know, like.

2768
02:18:10.159 --> 02:18:13.239
<v Speaker 5>Cases, and that'll be it.

2769
02:18:13.799 --> 02:18:17.600
<v Speaker 2>And Deputy bo Is Deputy Deputy Dollar in the studio

2770
02:18:17.719 --> 02:18:20.479
<v Speaker 2>today or not. I'm sorry, we didn't have a lot

2771
02:18:20.520 --> 02:18:24.239
<v Speaker 2>of cases to follow up here. Deputy Dollar. I'm gonna

2772
02:18:24.399 --> 02:18:26.159
<v Speaker 2>bring him in. We can all meet or go out

2773
02:18:26.159 --> 02:18:29.920
<v Speaker 2>to lunch somewhere, and uh, we just got to pick

2774
02:18:29.959 --> 02:18:33.200
<v Speaker 2>a time to all get together. So remember, folks, I

2775
02:18:33.319 --> 02:18:37.239
<v Speaker 2>say this and I mean it. Three zero three Martino

2776
02:18:37.559 --> 02:18:39.600
<v Speaker 2>for help, information and referrals.