WEBVTT 1 00:00:00.600 --> 00:00:10.439 Yeah, ripped up news. You need that so you don't 2 00:00:10.519 --> 00:00:15.199 have come running. Just as fast as we can. 3 00:00:16.519 --> 00:00:18.440 Shooter's gonna help come. 4 00:00:19.039 --> 00:00:26.640 Man, This is the Troubleshooter Show. Now, Tom Martino, Hi. 5 00:00:26.559 --> 00:00:30.039 Tom Martino here, Welcome to the show. Three oh three 6 00:00:30.239 --> 00:00:33.399 seven one three talk seven one three eight two five 7 00:00:33.560 --> 00:00:38.159 five on my wide shot here for my streaming morons 8 00:00:38.200 --> 00:00:42.200 on YouTube, Facebook, flunkies and everyone else tuning in on 9 00:00:42.240 --> 00:00:45.200 the video portion. I have Michael O'Malley with me from 10 00:00:45.240 --> 00:00:50.280 PETROLLI roofing out of Colorado Springs, and uh. 11 00:00:49.280 --> 00:00:50.240 I'm gonna welcome him. 12 00:00:50.240 --> 00:00:53.759 And then we're talking about life, liberty and the pursuit 13 00:00:53.799 --> 00:00:56.520 of happiness. We're talking about solving problems. I'm gonna get 14 00:00:56.560 --> 00:00:59.960 right to the phones. But one thing that I was 15 00:01:00.119 --> 00:01:01.920 going to talk about today and then Mike and I 16 00:01:01.960 --> 00:01:05.200 were just discussing it off the air, and I don't 17 00:01:05.239 --> 00:01:07.200 know what we're going to do about it or where 18 00:01:07.239 --> 00:01:11.840 it's going. And it's really a mixed bag. But the 19 00:01:11.879 --> 00:01:19.879 bottom line is, I don't know how people are dealing 20 00:01:20.480 --> 00:01:25.760 with expenses now. It affects everyone. I don't care how 21 00:01:25.840 --> 00:01:30.359 much money you make, you still are affected because if 22 00:01:30.359 --> 00:01:32.040 you make a lot of money. You still you want 23 00:01:32.079 --> 00:01:35.000 to keep a lot, you want to you have needs, 24 00:01:35.120 --> 00:01:38.799 you want to retire, maybe travel, And the bigger your 25 00:01:38.879 --> 00:01:43.280 nut is to crack. That's the expression for what you 26 00:01:43.439 --> 00:01:46.560 need just to get by. The harder it is to 27 00:01:46.560 --> 00:01:50.760 do that. And so many people that are in the 28 00:01:50.840 --> 00:01:54.640 higher income brackets may not. They although they feel the pain, 29 00:01:54.680 --> 00:01:57.879 they don't feel the pressure. They feel the pain, not 30 00:01:57.959 --> 00:02:04.319 the pressure. And it is really getting to be outrageous 31 00:02:04.920 --> 00:02:08.560 how things are being priced, and there's no one fault. 32 00:02:09.319 --> 00:02:15.599 But I almost believe some of it's exaggerated. I'm not 33 00:02:15.680 --> 00:02:18.919 talking about you know what you're going to hear corporate greed, 34 00:02:19.039 --> 00:02:22.240 although some of that does come into it. But I 35 00:02:22.319 --> 00:02:25.599 think what happens is this, This is my assessment what 36 00:02:25.719 --> 00:02:31.039 I believe. I don't have hard, cold, hard facts, but 37 00:02:32.560 --> 00:02:37.520 with the tolerance level for pricing in a home, for 38 00:02:37.719 --> 00:02:43.199 maintaining your home, the tolerance level for everything from paving 39 00:02:43.319 --> 00:02:53.039 to painting, to roofing, to appliances to HVAC, plumbing, electrical sewers, 40 00:02:53.800 --> 00:02:59.159 name anything on the home, anything, floor coverings, anything, our 41 00:02:59.400 --> 00:03:06.120 tolerance in pricing is at a certain level until we're jolted. 42 00:03:06.879 --> 00:03:10.879 And I believe COVID did a lot of jolting. COVID 43 00:03:10.919 --> 00:03:13.800 did a lot of jolting because because it shut down 44 00:03:13.840 --> 00:03:20.080 supply lines, it reduced inventories around the world, and it 45 00:03:20.439 --> 00:03:27.159 made us more tolerant for waiting and more tolerant for 46 00:03:27.719 --> 00:03:32.719 more expensive because again the supply chain was cut short 47 00:03:33.080 --> 00:03:38.400 and when demand outweighs, supply prices go up. And then 48 00:03:38.560 --> 00:03:43.360 add to that the government spending, which added to the 49 00:03:43.400 --> 00:03:49.199 supply of money, which added to inflation, therefore more expenses. 50 00:03:50.039 --> 00:03:55.840 I believe that our tolerance as people have been we 51 00:03:55.960 --> 00:04:00.800 have been conditioned. So we used to have a low tolerance. 52 00:04:01.159 --> 00:04:04.360 Now we have a higher tolerance because we're saying, oh, yeah, 53 00:04:04.400 --> 00:04:07.520 you know, supplies and this and that, and we've come 54 00:04:07.599 --> 00:04:11.680 to accept some of it now because we've come to 55 00:04:11.879 --> 00:04:18.879 accept some of it. I believe, and look, I talk 56 00:04:19.000 --> 00:04:22.879 to more consumers than anyone. There's not a person in 57 00:04:22.920 --> 00:04:25.720 the world that directly talks to more consumers. Oh, we 58 00:04:25.839 --> 00:04:29.519 have departments and customer service and government agencies that talk 59 00:04:29.600 --> 00:04:33.319 to consumers, but individually, I talk to more consumers in 60 00:04:33.360 --> 00:04:38.839 a year than anyone. I communicate with more consumers than anyone, emails, texts, 61 00:04:40.120 --> 00:04:42.839 voicemails on the show, more than anyone. 62 00:04:42.879 --> 00:04:43.240 I don't care. 63 00:04:43.279 --> 00:04:47.319 There's no one that talks to more or directly to 64 00:04:47.480 --> 00:04:51.560 more businesses directly. Now, you might have a roofing supplier 65 00:04:51.600 --> 00:04:54.120 that talks to Michael Mallley here, and he talks to 66 00:04:54.240 --> 00:04:56.480 dozens of roofers, but that's all he talks to. Right. 67 00:04:56.680 --> 00:04:58.879 Then you might have somebody who talks to other people. 68 00:04:58.879 --> 00:05:01.639 But as far as an array of businesses, no one 69 00:05:01.680 --> 00:05:05.439 talks to more vary businesses than I do in a year. 70 00:05:05.519 --> 00:05:10.600 So I have the intel from discussing things with more 71 00:05:10.680 --> 00:05:18.120 consumers and more businesses than any individual. Okay, my array 72 00:05:18.279 --> 00:05:21.480 of people I talk to. I'm not saying there's not 73 00:05:21.600 --> 00:05:24.839 people or agencies or companies that do it. But as 74 00:05:24.879 --> 00:05:28.040 an individual, it's all up in here, and I'm going 75 00:05:28.079 --> 00:05:31.800 to tell you something, and I'm not saying it's evil 76 00:05:31.879 --> 00:05:34.759 or bad or anything. I'm just going to state of fact. 77 00:05:35.959 --> 00:05:41.600 Companies are taking advantage are a higher tolerance. They're socking 78 00:05:41.639 --> 00:05:45.959 it to us. They know that we expect higher prices, 79 00:05:46.879 --> 00:05:50.079 and they're cashing in on it for higher profits. Now 80 00:05:50.160 --> 00:05:52.720 I don't mean normal profits like they normally have. I 81 00:05:52.800 --> 00:05:58.279 mean higher proportion of profits, not lower. And I don't 82 00:05:58.319 --> 00:06:01.720 care how companies cry the blue O. They're making out 83 00:06:01.839 --> 00:06:05.920 like bandits because of it. Okay, not all of them, 84 00:06:06.600 --> 00:06:11.000 but a good number of companies all over the country 85 00:06:11.319 --> 00:06:14.839 are taking advantage. Now it's legal. 86 00:06:15.319 --> 00:06:15.560 You know. 87 00:06:15.680 --> 00:06:18.600 I've always said, like on my referral list, I don't 88 00:06:18.639 --> 00:06:19.519 control pricing. 89 00:06:20.079 --> 00:06:20.480 I don't. 90 00:06:20.959 --> 00:06:25.040 And here's the problem. When you have pricing done the 91 00:06:25.040 --> 00:06:28.319 way it is, it's not like you can shop around 92 00:06:28.399 --> 00:06:33.160 and find appreciably cheaper stuff. So you're not led to 93 00:06:33.279 --> 00:06:37.199 believe they're taking advantage because they're all kind of priced 94 00:06:37.199 --> 00:06:40.439 in that cluster. Just like with airfares. Well, if you 95 00:06:40.480 --> 00:06:46.279 get a deck built, landscaping, HVAC roofing, roofings a little 96 00:06:46.519 --> 00:06:49.480 strange animal in Colorado because most roofings paid by insurance, 97 00:06:49.480 --> 00:06:51.680 so we don't hear a lot of price complaints. But 98 00:06:53.439 --> 00:06:58.120 you have these clusters of businesses and they're all kind 99 00:06:58.199 --> 00:07:03.920 of silently wink. I'm not going to undercut the industry. 100 00:07:04.040 --> 00:07:06.439 You don't undercut the industry. We'll all make money. 101 00:07:08.319 --> 00:07:12.759 It's got to stop, because I believe profit's wonderful. I 102 00:07:12.800 --> 00:07:17.720 believe making money is wonderful. I believe gouging people and 103 00:07:17.839 --> 00:07:22.800 taking advantage of their tolerances is wrong. I don't think 104 00:07:22.839 --> 00:07:26.560 it's illegal. I think it's wrong. I just think it is. 105 00:07:27.120 --> 00:07:30.439 There are companies that, if they can get away with it, 106 00:07:30.480 --> 00:07:35.759 and we found them trying, that would charge nine thousand 107 00:07:35.839 --> 00:07:42.879 dollars to replace a toilet nine thousand dollars. Now, how 108 00:07:42.959 --> 00:07:44.839 is someone to know if that's a high price or 109 00:07:44.839 --> 00:07:49.079 a low price, other than it's expensive. We have found 110 00:07:49.279 --> 00:07:56.319 furnace HVAC. That's furnace and air in some houses forty 111 00:07:57.360 --> 00:08:03.160 thousand dollars unless you live in a giant mansion like 112 00:08:03.279 --> 00:08:09.399 Downton Abbey. If you spent forty thousand dollars on heating 113 00:08:09.439 --> 00:08:12.079 it and air, and I don't give a good goddamn 114 00:08:12.160 --> 00:08:15.839 where you bought it. If it's someone from the referral list, 115 00:08:16.240 --> 00:08:19.800 they did you wrong. Now I am at a point 116 00:08:19.800 --> 00:08:23.519 in my career now where I don't care who I 117 00:08:23.639 --> 00:08:26.720 call down. And actually I've always been like that, but 118 00:08:26.759 --> 00:08:31.360 more so now I don't care if you spent forty 119 00:08:31.680 --> 00:08:35.279 thousand dollars on heating and air unless there is something 120 00:08:35.559 --> 00:08:40.039 extraordinary about it. Now there could be okay, like the 121 00:08:40.159 --> 00:08:46.519 hybrids with electric and gas and high efficiency and different 122 00:08:46.600 --> 00:08:48.240 kinds of combinations. 123 00:08:48.440 --> 00:08:50.039 I'm not sure if Mark's tuned. 124 00:08:49.799 --> 00:08:54.519 On today if he's your man. But Mark, we've talked 125 00:08:54.559 --> 00:08:57.720 about this, and I'm just going to say it. There 126 00:08:57.759 --> 00:09:01.159 are people being ripped off and it's not an illegal 127 00:09:01.279 --> 00:09:05.240 ripping off. They're taking advantage of people, and I don't 128 00:09:05.240 --> 00:09:08.679 know what to do about it because I thought, what 129 00:09:08.840 --> 00:09:13.720 if I put out a range of pricing that's not 130 00:09:13.799 --> 00:09:16.240 really fair? And I'm going to tell you why If 131 00:09:16.320 --> 00:09:20.960 I say, a furnace and air conditioner or a roof again, roofs, 132 00:09:20.960 --> 00:09:25.159 a weird category, a siding, a deck, something should cost 133 00:09:25.200 --> 00:09:28.440 in this range, they may not find it in that 134 00:09:28.559 --> 00:09:32.720 range because the industry as an industry, although there's no 135 00:09:32.759 --> 00:09:34.519 one in there saying I'm going to be a liar 136 00:09:34.559 --> 00:09:36.120 and a cheater and a rip off because they're not. 137 00:09:36.639 --> 00:09:41.080 But they're all doing that pricing thing. They're all doing 138 00:09:41.360 --> 00:09:47.399 that pricing thing above way above what was normal and 139 00:09:47.480 --> 00:09:50.159 way above what they need to be. Now someone's going 140 00:09:50.240 --> 00:09:53.240 to say, how dare you tom say what it needs 141 00:09:53.279 --> 00:09:53.480 to be? 142 00:09:53.840 --> 00:09:54.000 Well? 143 00:09:54.039 --> 00:09:58.039 I get that. What's wrong with someone wanting to make 144 00:09:58.080 --> 00:10:02.360 a return on their investment? Okay, because in business people 145 00:10:02.399 --> 00:10:06.320 look at ROI what that means is the amount of 146 00:10:06.320 --> 00:10:09.480 money you invest you want to get a return on 147 00:10:09.840 --> 00:10:12.639 because if you can take one thousand dollars and you 148 00:10:12.759 --> 00:10:16.120 put it in a treasury bill and you can make 149 00:10:16.159 --> 00:10:21.159 six percent five and a half six, obviously, why would 150 00:10:21.200 --> 00:10:22.120 you take the risk of. 151 00:10:22.120 --> 00:10:23.720 A business unless you make more than that? 152 00:10:23.879 --> 00:10:25.960 Right, So, if you can go in the stock market 153 00:10:26.039 --> 00:10:29.519 in an SMP fund and you can make if you 154 00:10:29.639 --> 00:10:32.440 really select some good stocks and just ride it out 155 00:10:32.440 --> 00:10:35.320 and have the time horizon, you can make twenty eight 156 00:10:35.399 --> 00:10:36.080 or thirty percent. 157 00:10:36.159 --> 00:10:36.559 You can. 158 00:10:36.799 --> 00:10:39.559 I don't care what you say. The stock market has 159 00:10:39.559 --> 00:10:42.120 its benefits for those who know how to do it 160 00:10:42.480 --> 00:10:45.279 and aren't stupid and crazy, and the ones who have 161 00:10:46.000 --> 00:10:50.840 a big enough time horizon. But to get into business 162 00:10:51.360 --> 00:10:54.159 you have to have the reason, which is a return 163 00:10:54.200 --> 00:10:57.480 on investment. That doesn't mean buying yourself a job. So 164 00:10:57.639 --> 00:11:00.519 if I start an HVAC company or a plumbing company 165 00:11:00.679 --> 00:11:03.600 or a landscaping company, I don't want to just make 166 00:11:03.679 --> 00:11:05.519 enough to make me a wage. I can go work 167 00:11:05.559 --> 00:11:08.080 for someone for that and not have all the responsibility. 168 00:11:08.279 --> 00:11:08.519 Right. 169 00:11:09.039 --> 00:11:12.279 So, in addition to a wage, what a company does 170 00:11:12.360 --> 00:11:15.080 is they look at all their product costs and all 171 00:11:15.120 --> 00:11:19.559 their overhead and their wages. Okay, so you got people. 172 00:11:20.159 --> 00:11:25.440 You got parts, and you have overhead, and you add 173 00:11:25.440 --> 00:11:28.799 all that up, and if you put one thousand dollars 174 00:11:28.840 --> 00:11:34.320 in and you are only buying yourself a job, that's 175 00:11:34.360 --> 00:11:36.600 not a good investment. So they want to make money. 176 00:11:36.960 --> 00:11:39.720 So what is the acceptable? I'm not the one to 177 00:11:39.759 --> 00:11:43.639 tell you that ten percent, twenty percent, thirty percent, forty percent, 178 00:11:43.759 --> 00:11:45.159 fifty percent, sixty percent. 179 00:11:45.440 --> 00:11:47.679 Well, I want to tell you something. 180 00:11:48.039 --> 00:11:51.000 There are some private equity firms now going out taking 181 00:11:51.039 --> 00:11:53.039 over companies, and do you know what they want to 182 00:11:53.039 --> 00:11:57.759 make eighty percent on their money? Sixty to eighty percent 183 00:11:57.840 --> 00:12:01.960 on their money. Now, no matter how you look at that, 184 00:12:03.159 --> 00:12:08.120 it is that much above after paying all expenses, all 185 00:12:08.159 --> 00:12:11.919 overhead and all wages. Should companies make profit? Of course 186 00:12:11.960 --> 00:12:13.919 they should. Am I going to be the one to 187 00:12:14.000 --> 00:12:14.480 limit them? 188 00:12:14.559 --> 00:12:14.639 No? 189 00:12:15.159 --> 00:12:18.639 But I believe the marketplace needs to. And I believe 190 00:12:18.799 --> 00:12:22.399 if there are companies out there, instead of struggling to 191 00:12:22.480 --> 00:12:25.399 beat the living crap out of people to get the 192 00:12:25.440 --> 00:12:30.720 most expense you can out of them once, maybe or twice, 193 00:12:31.200 --> 00:12:35.679 how about offering such a value that you do the 194 00:12:35.879 --> 00:12:38.919 volume and kick the living crap out of the higher 195 00:12:38.960 --> 00:12:43.279 ones and just stay like that. There's a possibility you 196 00:12:43.360 --> 00:12:46.679 will get more return on your dollar. But listen again, 197 00:12:46.720 --> 00:12:52.000 I'm done preaching. But I have seen more complaints about 198 00:12:52.080 --> 00:12:56.399 pricing and lack of value now than ever before. And 199 00:12:56.440 --> 00:12:59.559 it's not all COVID's fault. It's not all lack of 200 00:12:59.559 --> 00:13:04.200 supply chain fault, it's not all the fault of the 201 00:13:04.240 --> 00:13:09.200 government or inflation. Some of it is just down write 202 00:13:09.759 --> 00:13:15.559 greed and taking advantage of consumers. So my new thing 203 00:13:15.639 --> 00:13:19.519 is this, even though I can't control pricing, I'm going 204 00:13:19.600 --> 00:13:22.759 to tell you if I think is ridiculous, and then 205 00:13:22.799 --> 00:13:26.200 eventually maybe we beat the hell out of businesses enough 206 00:13:26.399 --> 00:13:30.440 where they start maybe wanting to be competitive instead of 207 00:13:30.519 --> 00:13:33.240 wink wink. Let's get as much as we can from 208 00:13:33.279 --> 00:13:36.039 these a holes and see what we can. Then we'll 209 00:13:36.159 --> 00:13:39.080 sell to a private equity company and then we'll move. 210 00:13:38.879 --> 00:13:40.200 On with our millions. 211 00:13:40.480 --> 00:13:42.240 You know, I know I sound maybe a little like 212 00:13:42.240 --> 00:13:44.480 Bernie Sanders, and I don't mean to. I want people 213 00:13:44.480 --> 00:13:47.840 to make money, But there's a certain degree that you 214 00:13:47.960 --> 00:13:52.360 have to ask yourself. Is a forty thousand dollars furnace 215 00:13:52.399 --> 00:13:54.240 and air system really? Come on? 216 00:13:55.000 --> 00:13:57.360 Do you think do you think that's an exaggerated quote? 217 00:13:58.080 --> 00:14:00.919 Mark? Is that an exaggerated quote. No, I had a 218 00:14:01.000 --> 00:14:04.960 quote that high. Yeah, yeah, yeah, I'm. 219 00:14:04.799 --> 00:14:08.480 Gonna tell you it's really you just just to throw 220 00:14:08.559 --> 00:14:11.519 this out there, man, I'm not trying to poo poo. 221 00:14:11.559 --> 00:14:14.440 You're well, go ahead, Mark, No, no, go ahead. But 222 00:14:14.519 --> 00:14:19.200 I honestly, I think the market makes itself. There's companies 223 00:14:19.240 --> 00:14:22.360 that are higher. Then you have a company like Europlumbing 224 00:14:22.440 --> 00:14:26.240 or Master Services that do go in. The owner might 225 00:14:26.360 --> 00:14:29.679 make the same dollar amount, but he's never going to 226 00:14:29.759 --> 00:14:32.039 make that same margin. So they do do it on 227 00:14:32.120 --> 00:14:36.879 volume right now. But I don't have any issue with 228 00:14:37.600 --> 00:14:42.919 long as it's upfront and the pricing's explained and everything's there. Now, 229 00:14:43.000 --> 00:14:45.720 there is a point that you could call it gouging, 230 00:14:46.000 --> 00:14:53.879 But for the general most generally companies aren't that crazy. No, well, Mark, 231 00:14:54.159 --> 00:14:58.159 I can't imagine the government or anybody else getting involved 232 00:14:58.240 --> 00:14:58.799 in I'm. 233 00:14:58.799 --> 00:15:01.720 Asking to get there. The hell I'm not asking, you know. 234 00:15:02.440 --> 00:15:05.120 Here's what I'm saying, Okay, And when they are present 235 00:15:05.240 --> 00:15:08.000 at a price up front, I am saying, how do 236 00:15:08.080 --> 00:15:09.799 they know that's a good price or a bad price? 237 00:15:09.840 --> 00:15:12.639 They don't all around and get Yeah, but even if 238 00:15:12.639 --> 00:15:15.240 they call around, here's the unfortunate part. As I said, 239 00:15:15.440 --> 00:15:18.639 you got the wink wink. They're calling around and they're 240 00:15:18.639 --> 00:15:22.759 getting relatively the same prices. That's why someone has to 241 00:15:22.840 --> 00:15:25.399 step out and start thinking value. 242 00:15:25.759 --> 00:15:27.399 Let me just say this, I want to bring up 243 00:15:27.440 --> 00:15:29.759 a perfect example, and you tell me if you think 244 00:15:29.840 --> 00:15:30.559 this is gam I. 245 00:15:30.559 --> 00:15:32.080 Gotta take a break and I want you to bring 246 00:15:32.120 --> 00:15:34.960 up the example. But listen, callers, I promise I'll get 247 00:15:34.960 --> 00:15:38.440 to you. But I'm really pissed off because I feel 248 00:15:38.440 --> 00:15:42.039 for people. I feel for myself. I think there's there's 249 00:15:42.159 --> 00:15:46.440 plenty of money to be made, but there's there's got 250 00:15:46.480 --> 00:15:49.759 to be something I don't know. There's got to be 251 00:15:49.840 --> 00:15:54.559 some reason, and not just giant profits. 252 00:15:54.799 --> 00:15:55.879 We have more coming up. 253 00:16:00.720 --> 00:16:03.960 Go with a sure thing Denver's Best roofer Excel Roofing 254 00:16:04.080 --> 00:16:06.720 dot com. You don't pay a cent until you're content. 255 00:16:10.080 --> 00:16:13.279 Time for an insurance checkup free, no obligation. In comparison, 256 00:16:13.440 --> 00:16:17.000 call Compass Insurance paying too much your coverage at dozens 257 00:16:17.000 --> 00:16:19.720 of insurance companies find out now three oh three, seven 258 00:16:19.840 --> 00:16:22.639 seven to one help. You'll think you're his only customer. 259 00:16:22.679 --> 00:16:24.919 When you choose Frank durand the real estate Man dot 260 00:16:24.960 --> 00:16:28.240 com to list your home with Remax Alliance three oh 261 00:16:28.320 --> 00:16:32.720 three nine two zero sixteen twenty two. Hi Tom Martino 262 00:16:32.799 --> 00:16:34.879 here three O three seven to one three talks seven 263 00:16:34.919 --> 00:16:37.320 one three eight two five five Paul the Waterman, the 264 00:16:37.360 --> 00:16:40.639 greatest water, the lowest prices. Now that's value of fourteen 265 00:16:40.759 --> 00:16:44.000 hundred dollars fully installed at your kitchen sink for triple 266 00:16:44.120 --> 00:16:47.960 filter reverse osmosis three O three eight six two five 267 00:16:48.080 --> 00:16:51.960 five five four waterpros dot net. Hey, let's go to David, 268 00:16:52.000 --> 00:16:57.120 who has this sounds weird something about puppies. What's going on, David, 269 00:16:57.200 --> 00:16:57.919 what's happening? 270 00:16:58.600 --> 00:17:01.000 Well, good morning, calm, nice for you to call him. 271 00:17:01.799 --> 00:17:03.919 What's happening man, what's going on? 272 00:17:05.640 --> 00:17:08.039 Well, we have this little puppy that we went to 273 00:17:08.119 --> 00:17:11.880 the dove shelter off Quebec and the Mblands and. 274 00:17:11.759 --> 00:17:12.960 You adopted a puppy. 275 00:17:14.039 --> 00:17:19.480 Yeah, she was a one year old puppy. And yeah, 276 00:17:19.359 --> 00:17:22.359 when when we went down there, we filled out the 277 00:17:22.400 --> 00:17:26.000 papers and everything and yeah, you know, and they had 278 00:17:26.039 --> 00:17:28.680 a microchip put in her and all this stuff. You know. 279 00:17:29.839 --> 00:17:33.279 So one day she got after I got her, one 280 00:17:33.359 --> 00:17:35.960 day she she got loose, you know, she runs off. 281 00:17:36.000 --> 00:17:38.759 Now, how long after you got her did she get loose? 282 00:17:39.680 --> 00:17:39.880 Oh? 283 00:17:40.079 --> 00:17:42.680 At least at least at least a year. 284 00:17:43.480 --> 00:17:46.319 Oh, okay, so you've had her for you got her 285 00:17:46.319 --> 00:17:48.640 when she was a year old and now she's about two. 286 00:17:48.839 --> 00:17:50.680 She was a year old, she was a year old. 287 00:17:50.720 --> 00:17:53.759 She was born in and before twenty three? 288 00:17:54.279 --> 00:17:56.880 Okay, so when did when? So you've had her a 289 00:17:56.960 --> 00:17:58.480 year though before she got loose. 290 00:17:59.440 --> 00:18:03.920 We got her. We got her in around March of 291 00:18:04.599 --> 00:18:05.440 twenty four. 292 00:18:07.000 --> 00:18:12.319 And she turned too. Now she got out twice. She's 293 00:18:12.319 --> 00:18:13.480 got out the second time. 294 00:18:14.519 --> 00:18:14.720 You know. 295 00:18:15.359 --> 00:18:18.400 Pretty crazy. How I found her and I found the 296 00:18:18.400 --> 00:18:22.200 person that I got her, picked her up from the shelter. Well, 297 00:18:22.240 --> 00:18:27.240 this lady remains Ashley. And the way I found out 298 00:18:27.559 --> 00:18:30.400 that where they took her, because they took her to 299 00:18:30.599 --> 00:18:34.279 Riverside a clinic where they I guess it's in Brighton 300 00:18:34.359 --> 00:18:36.119 or or a Commerce city. Well I was living in 301 00:18:36.200 --> 00:18:36.880 Commerce City. 302 00:18:37.119 --> 00:18:39.519 Is that is that a clinic or is that a shelter? 303 00:18:39.640 --> 00:18:40.680 What is Riverside? 304 00:18:40.920 --> 00:18:43.279 That's a shelter adoption and everything? 305 00:18:44.480 --> 00:18:47.119 It was like the one in Quebec in Denver. 306 00:18:48.000 --> 00:18:53.359 So okay, so I talked to so I went around. 307 00:18:53.480 --> 00:18:56.839 First time I found her, Well, the little girl, she 308 00:18:56.880 --> 00:19:00.119 followed the little girl from the park right around and 309 00:19:00.640 --> 00:19:03.720 just just one hundred yards away. And I went up 310 00:19:03.720 --> 00:19:06.279 to the first time when I found her that she 311 00:19:06.400 --> 00:19:09.119 broke out, Well, she was in I went up to 312 00:19:09.680 --> 00:19:11.640 the door to knock on the door, and I looked 313 00:19:11.640 --> 00:19:15.000 through the door because it's a glass door. She was 314 00:19:15.079 --> 00:19:19.920 right there, and the owner of the house was a lady. 315 00:19:20.559 --> 00:19:24.279 She said, oh. And the husband he said, ah, this 316 00:19:24.359 --> 00:19:26.200 must be your dog, and I said, yeah, it is 317 00:19:26.240 --> 00:19:30.359 my dog. I thanked him and thanked the little girl 318 00:19:30.359 --> 00:19:35.759 and the family and her brother home. Well, now this 319 00:19:35.839 --> 00:19:38.480 is the time she broke out. It was a couple 320 00:19:38.559 --> 00:19:41.480 of days ago. So I'm walking around doing the same 321 00:19:41.480 --> 00:19:45.519 thing looking for her. And this lady was driving out 322 00:19:45.519 --> 00:19:51.319 of her driveway from her garage, and I said, I introduced. 323 00:19:50.839 --> 00:19:54.839 Myself and I hey, David, David, listen. I don't David, 324 00:19:54.880 --> 00:19:56.400 I want to hear your story, but I want to 325 00:19:56.400 --> 00:19:59.680 know what you're calling about. Oh, yeah, the dog was 326 00:19:59.720 --> 00:20:03.599 re let me guess. The dog was recovered and taken 327 00:20:03.640 --> 00:20:05.400 to Riverside by someone. 328 00:20:05.240 --> 00:20:06.720 Right right, correct? 329 00:20:07.119 --> 00:20:10.839 Okay, And they found the chip in her There were 330 00:20:10.839 --> 00:20:11.680 two chips. 331 00:20:11.440 --> 00:20:13.960 Still, okay, So then what happened? 332 00:20:14.880 --> 00:20:18.119 So they read one chip and they didn't read my chip, 333 00:20:19.000 --> 00:20:21.720 so they so they got in touch with uh, I 334 00:20:21.720 --> 00:20:23.559 guess I don't know how they do it. If they 335 00:20:23.599 --> 00:20:25.160 got in touch with this lady. 336 00:20:24.880 --> 00:20:27.680 That had her, that used to have her, Yeah, you 337 00:20:27.799 --> 00:20:28.359 used to have her. 338 00:20:28.799 --> 00:20:31.599 Well the chip, they had a chip in her, She 339 00:20:31.680 --> 00:20:34.640 had a chip in her. So they contacted her and 340 00:20:34.720 --> 00:20:37.839 she came down and she's I talked to the lady 341 00:20:37.920 --> 00:20:40.319 at the SOD. 342 00:20:40.640 --> 00:20:43.440 Did they hand the dog over to the old owner? 343 00:20:44.279 --> 00:20:48.440 Yeah, but at the first time that she ever lost 344 00:20:48.440 --> 00:20:51.079 the dogs. The first time that lady lost the dog, 345 00:20:51.680 --> 00:20:54.119 she came in and she said she didn't want the puppy, 346 00:20:55.119 --> 00:20:56.480 so they went up for adoption. 347 00:20:57.480 --> 00:20:59.240 So let me, I don't understand. 348 00:20:59.359 --> 00:21:01.240 I don't know if they're there were two chips, David, 349 00:21:01.720 --> 00:21:04.759 or one chip that had old information. But here's the deal. 350 00:21:04.799 --> 00:21:06.079 Hold on this. 351 00:21:06.359 --> 00:21:09.640 If this wasn't original, this was an original owner who 352 00:21:09.720 --> 00:21:12.599 did not know the dog had been recovered, Is that right? 353 00:21:13.559 --> 00:21:16.160 Well, yeah, she did know. She went down there to 354 00:21:16.160 --> 00:21:20.680 claim the dog, they thought the people and she refused 355 00:21:20.720 --> 00:21:22.119 the dog because I talked to him. 356 00:21:22.119 --> 00:21:24.640 And when did she refuse the dog? How long ago? 357 00:21:25.599 --> 00:21:28.599 The day the day that we adopted her. That was 358 00:21:28.640 --> 00:21:29.880 back in uh Okay. 359 00:21:30.119 --> 00:21:33.119 So you're saying she had a chance to get this 360 00:21:33.200 --> 00:21:36.119 dog back and turned it down. But now here's what 361 00:21:36.160 --> 00:21:39.519 I'm asking without the long story, David, Is she now 362 00:21:39.680 --> 00:21:41.680 saying she wants the dog? 363 00:21:42.559 --> 00:21:42.960 Yeah? 364 00:21:43.039 --> 00:21:46.119 Yeah, And she came out with a name Trinsis, and 365 00:21:46.160 --> 00:21:48.599 then they had a name from the she changed the name. 366 00:21:48.960 --> 00:21:51.079 They changed the name to claude. 367 00:21:52.160 --> 00:21:52.240 Is. 368 00:21:52.319 --> 00:21:56.480 Okay, So, so whose dog is it? 369 00:21:56.480 --> 00:21:58.839 It's it's well, it's her dog, but she gave it 370 00:21:58.920 --> 00:21:59.680 up for adoption. 371 00:22:00.119 --> 00:22:02.319 Well did she give it up or was it or 372 00:22:02.480 --> 00:22:04.160 was it missing like with you? 373 00:22:05.079 --> 00:22:06.599 Well, no, it was. 374 00:22:07.039 --> 00:22:09.960 Do they have a record of her signing the dog 375 00:22:10.160 --> 00:22:11.480 over right? 376 00:22:11.680 --> 00:22:11.960 Right? 377 00:22:12.000 --> 00:22:15.599 And I'm asking David, David Wrights not. Do they have 378 00:22:16.920 --> 00:22:22.319 a signature from her turning the dog over right? They? Okay, David, 379 00:22:22.640 --> 00:22:27.519 what shelter got that signature? Where did you adopt the dog? 380 00:22:30.880 --> 00:22:35.839 What's the name of the Is that the Dumb Friends League? Okay, 381 00:22:35.880 --> 00:22:38.880 hold on, we'll come right back to you. This is 382 00:22:38.880 --> 00:22:41.559 a weird one. I'll tell you that. It's uh, yeah, 383 00:22:41.680 --> 00:22:44.279 it's weird. She's gonna say, no, I never gave it up, 384 00:22:44.319 --> 00:22:46.079 So we have to figure it out. We got more 385 00:22:46.160 --> 00:22:53.880 right after this, go with a sure thing Denver's best 386 00:22:53.960 --> 00:22:56.839 roofer Excel Roofing dot com. You don't pay a cent 387 00:22:57.039 --> 00:23:03.119 until you're content. Time for an insurance check up free, 388 00:23:03.200 --> 00:23:06.920 no obligation. In comparison, call Compass Insurance paying too much 389 00:23:07.039 --> 00:23:10.000 your coverage at dozens of insurance companies find out now 390 00:23:10.079 --> 00:23:12.599 three oh three seven seven to one help. You'll think 391 00:23:12.599 --> 00:23:15.200 you're his only customer when you choose Frank durand the 392 00:23:15.240 --> 00:23:17.880 real estate Man dot com to list your home with 393 00:23:18.000 --> 00:23:21.559 Remax Alliance three oh three nine two zero sixteen twenty two. 394 00:23:25.359 --> 00:23:29.039 Hi Tom Martino, your troubleshooter three O three seven to 395 00:23:29.079 --> 00:23:31.279 one three talks seven one three eight two five five. 396 00:23:31.880 --> 00:23:34.359 You know we've had this happen before I looked in. 397 00:23:34.559 --> 00:23:37.240 I looked in the U. I wonder is that proper 398 00:23:37.240 --> 00:23:37.519 to say? 399 00:23:37.519 --> 00:23:42.680 I look through my anals of calls and uh Anyway, 400 00:23:43.559 --> 00:23:49.039 I have found that when the Dumb Friends League takes 401 00:23:49.119 --> 00:23:52.359 possession of a dog or a cat or an animal 402 00:23:52.960 --> 00:23:58.000 and readopts it, it belongs to that person and it's 403 00:23:58.079 --> 00:24:00.799 up to that person to fight with the friends lyue, 404 00:24:00.839 --> 00:24:07.119 usually to refute it. But Dumb Friends League usually has 405 00:24:07.519 --> 00:24:15.359 records of a pet being completely abandoned or given up voluntarily. 406 00:24:15.880 --> 00:24:20.839 Sometimes abandon means just never claiming it. So my logical 407 00:24:20.920 --> 00:24:24.200 question is this first and foremost, do you have the 408 00:24:24.240 --> 00:24:27.559 pet now or was it given back to the original owner. 409 00:24:28.039 --> 00:24:29.880 It was given back to the original owner. 410 00:24:31.000 --> 00:24:35.920 Okay, And did you contact the Dumb Friends League? Yeah? 411 00:24:36.000 --> 00:24:39.240 We we We talked yesterday for almost a half hour 412 00:24:39.319 --> 00:24:41.799 and she said she said that lady just gave the 413 00:24:41.839 --> 00:24:42.400 dog up. 414 00:24:43.000 --> 00:24:47.119 Okay, the dumb hold on the Dumb Friends League claims 415 00:24:47.640 --> 00:24:49.160 that the lady gave it up. 416 00:24:50.119 --> 00:24:50.440 Yeah. 417 00:24:51.160 --> 00:24:54.319 Do they have written proof of that? Usually they get 418 00:24:54.319 --> 00:24:55.000 a signature. 419 00:24:55.359 --> 00:24:56.599 I don't know. 420 00:24:56.759 --> 00:24:58.880 Well, you got to ask him, David. You got to 421 00:24:58.920 --> 00:25:04.359 ask him now if this is sad, Okay, it's sad, 422 00:25:04.480 --> 00:25:07.480 but maybe this woman did not give up the dog. 423 00:25:07.920 --> 00:25:10.200 You're going by the Dumb Friend's League. They have to 424 00:25:10.240 --> 00:25:13.440 show you some kind of proof. This lady's probably thinking, oh, 425 00:25:13.480 --> 00:25:16.400 what a miracle, after two years, I got my dog back, 426 00:25:16.480 --> 00:25:17.960 right right. 427 00:25:18.720 --> 00:25:21.880 Did you talk to the owner, the original owner? 428 00:25:22.240 --> 00:25:22.440 Yeah? 429 00:25:22.480 --> 00:25:26.680 I did, and she said, oh, it's we just we 430 00:25:27.000 --> 00:25:28.640 couldn't figure out where she was. 431 00:25:28.599 --> 00:25:28.920 And all this. 432 00:25:29.119 --> 00:25:31.400 Okay, Well, maybe she's telling the truth. Do you think 433 00:25:31.440 --> 00:25:32.079 she's lying? 434 00:25:32.400 --> 00:25:32.559 What? 435 00:25:32.640 --> 00:25:36.000 Tell me what motivation she would have to want her 436 00:25:36.039 --> 00:25:38.720 dog back if she gave it up. What do you 437 00:25:38.839 --> 00:25:40.759 think happened? Oh? 438 00:25:40.920 --> 00:25:43.400 I think that they know. They when they got the 439 00:25:43.480 --> 00:25:48.920 dog in from the previous owner, they called her down 440 00:25:48.960 --> 00:25:51.400 because the dog had a chip, because she said, well 441 00:25:51.400 --> 00:25:51.759 this dog. 442 00:25:52.000 --> 00:25:54.759 Okay, I get it, And they called her down, and 443 00:25:54.799 --> 00:25:59.160 you say she gave her up. Yeah, Okay, then, David, 444 00:25:59.240 --> 00:26:02.519 I'm asking a question. There's no right answer. Why do 445 00:26:02.640 --> 00:26:06.720 you think she changed her mind a year later or 446 00:26:06.799 --> 00:26:07.720 two years later? 447 00:26:08.319 --> 00:26:10.480 I really don't know. Maybe she had a heart of 448 00:26:10.640 --> 00:26:15.599 change in that, and you know, you know I would 449 00:26:15.599 --> 00:26:18.599 feel sorry, But you know, I didn't know that. I 450 00:26:18.920 --> 00:26:20.759 didn't know the history of the dog. All I know 451 00:26:20.880 --> 00:26:23.200 is the dog was abandoned. 452 00:26:24.039 --> 00:26:27.799 Okay, I get it. So David, right now, it sounds 453 00:26:27.839 --> 00:26:30.000 like you and your family are missing this dog. 454 00:26:30.119 --> 00:26:35.680 Right Oh, we're awfully we haven't since the day that 455 00:26:35.720 --> 00:26:36.759 she left. 456 00:26:37.319 --> 00:26:41.119 We just okay, you know, I don't. 457 00:26:41.920 --> 00:26:44.000 I'm telling you I don't know what to do about it. 458 00:26:44.039 --> 00:26:47.319 I mean, I really don't. The Dumb Friends League should 459 00:26:47.359 --> 00:26:50.880 be helping you here. You have adoption papers from them, 460 00:26:51.400 --> 00:26:54.160 and they have records that she gave up the dog. 461 00:26:54.640 --> 00:26:58.039 You should be able to get this dog back. They 462 00:26:58.079 --> 00:27:01.039 should be the one, they should be the on helping you. 463 00:27:02.119 --> 00:27:06.680 Right, you know, in the I can contacted the police, 464 00:27:06.920 --> 00:27:08.480 the police department, the police. 465 00:27:08.599 --> 00:27:09.880 They're not going to do anything. 466 00:27:10.000 --> 00:27:11.279 The police aren't going to do anything. 467 00:27:11.319 --> 00:27:15.480 There's no crime here. I just don't understand why. 468 00:27:15.759 --> 00:27:20.599 I don't understand why the old information was still in her. 469 00:27:21.519 --> 00:27:23.920 That's what I can't figure out, because when the dog 470 00:27:24.039 --> 00:27:27.359 was taken to Riverdale, that's why they got in touch 471 00:27:27.400 --> 00:27:27.599 with that. 472 00:27:27.839 --> 00:27:30.200 No, I get it, Mark, what would you do in 473 00:27:30.240 --> 00:27:33.480 this case? What would you do? I mean, guys, it's 474 00:27:33.599 --> 00:27:39.200 it's a it's a terrible situation. I here's what the 475 00:27:39.279 --> 00:27:43.119 only thing we can do is have someone call over 476 00:27:44.000 --> 00:27:48.160 to the Dumb Friends League and see why they can't 477 00:27:48.200 --> 00:27:51.400 provide you proof so you can at least make a 478 00:27:51.440 --> 00:27:55.680 demand for that dog. But again, it might this is crazy, 479 00:27:55.759 --> 00:27:58.079 but this is something that might end up in court. 480 00:27:58.599 --> 00:28:01.559 Who's around that can call over to Dumb Friendsly, we 481 00:28:01.640 --> 00:28:04.039 just want to know the transfer records, that's all. And 482 00:28:04.119 --> 00:28:06.799 I know they keep records. So hold on, David, all right, 483 00:28:06.839 --> 00:28:08.680 three oh three seven to one three talk? Who can 484 00:28:08.720 --> 00:28:11.880 we give this to Kachina? Let's we have to try something. 485 00:28:14.480 --> 00:28:16.680 Doc can you just for the hell of it. I mean, 486 00:28:16.720 --> 00:28:18.880 there's not much we can do about it other than 487 00:28:19.240 --> 00:28:21.720 they providing him with information. He's going to have to 488 00:28:21.759 --> 00:28:25.119 take it up civilly. I mean, this is this is 489 00:28:25.200 --> 00:28:28.720 like a King Solomon problem. When we do cut the 490 00:28:28.759 --> 00:28:29.319 dog in half. 491 00:28:29.400 --> 00:28:32.160 We want a copy of the U of the relinquishing peace. 492 00:28:32.400 --> 00:28:35.960 Say what they Here's what I would ask them. Since 493 00:28:36.000 --> 00:28:38.720 this woman is claiming she never gave the dog up 494 00:28:39.440 --> 00:28:42.319 a dumb friends league is claiming she did. Do they 495 00:28:42.319 --> 00:28:43.160 have any record? 496 00:28:43.319 --> 00:28:45.519 Yeah, we want to copy the records. 497 00:28:45.720 --> 00:28:48.200 Yeah, if they did, if they have such a thing. Joe, 498 00:28:48.440 --> 00:28:50.559 what's going on with you? Joe, what's happening? 499 00:28:52.720 --> 00:28:53.039 Yeah? 500 00:28:53.079 --> 00:28:55.400 Hello, Yeah, Joe, what's happening? 501 00:28:56.599 --> 00:29:01.279 Well, thanks Tom for taking my call. Yes, sir, My 502 00:29:01.400 --> 00:29:04.440 wife and I. Over a month ago we went in 503 00:29:04.839 --> 00:29:11.039 with two leased vehicles, two Foundation Hyundai. Yeah, and we 504 00:29:12.119 --> 00:29:15.200 traded both of them in. They were early leases, but 505 00:29:15.640 --> 00:29:18.759 they gave us such a great deal and we put 506 00:29:19.240 --> 00:29:21.960 two thousand down on one of the vehicles, three thousand 507 00:29:22.039 --> 00:29:22.720 down on the other. 508 00:29:23.759 --> 00:29:27.279 We told, okay, so you traded into you traded in 509 00:29:27.400 --> 00:29:30.079 two leased cars for and bought two cars. 510 00:29:31.079 --> 00:29:35.240 We traded in two leased cars and leased two new cars. 511 00:29:35.559 --> 00:29:38.079 Okay, got it okay? 512 00:29:38.720 --> 00:29:42.440 And we told them from the very beginning that we 513 00:29:42.519 --> 00:29:45.720 have just a po box because we just sold our 514 00:29:45.759 --> 00:29:48.920 house a month and a half ago and we're waiting 515 00:29:48.960 --> 00:29:51.480 for our new house to be built, which we're moving 516 00:29:51.519 --> 00:29:52.480 in nine to eleven. 517 00:29:53.279 --> 00:29:53.640 Okay. 518 00:29:54.960 --> 00:29:59.160 So we went to finance and they got the deal done. 519 00:29:59.160 --> 00:30:01.759 At first, they didn't. I said, look, just go to lunch, 520 00:30:02.160 --> 00:30:04.559 let us see if we have a go around, because 521 00:30:04.599 --> 00:30:06.000 they's okay. 522 00:30:06.000 --> 00:30:08.359 But but did they eventually do it? 523 00:30:09.720 --> 00:30:13.599 They did. We signed both leases, we left with the cars. 524 00:30:14.000 --> 00:30:17.759 It's been a month and now they've already sold one 525 00:30:17.799 --> 00:30:21.799 of our trade ins and they told us, hey, we 526 00:30:21.880 --> 00:30:25.400 got to unwind the deals. I said, well, how can 527 00:30:25.440 --> 00:30:28.880 you do that? One of my cars you sold? And 528 00:30:28.920 --> 00:30:30.759 they go we no, no, that's your problem. 529 00:30:31.160 --> 00:30:32.519 No, it's not your problem. 530 00:30:32.559 --> 00:30:36.759 But why listen, Joe, There's a million things that could 531 00:30:36.759 --> 00:30:39.519 have gone wrong when they said they have to unwind 532 00:30:39.559 --> 00:30:42.799 the deal. I need to ask you, are you sure 533 00:30:42.799 --> 00:30:45.079 you even had a deal. We need to have someone 534 00:30:45.119 --> 00:30:46.839 look at it, hold on and come right back to you, 535 00:30:46.880 --> 00:30:49.839 all right? Three oh three seven one three talk seven 536 00:30:49.880 --> 00:30:52.519 one three eight two five five. This this unwinding of 537 00:30:52.640 --> 00:30:57.200 deals happens all the time. I mean where the dealer 538 00:30:57.319 --> 00:31:00.279 tries to get it done, but the dealer is often wrong. 539 00:31:00.599 --> 00:31:03.640 By the way, if you're having any questions about your 540 00:31:03.680 --> 00:31:08.359 heating air, call good honest people eight eight eight Heating 541 00:31:08.400 --> 00:31:11.400 dot com if you want an evaluation of your system. 542 00:31:11.640 --> 00:31:15.160 If you're having problems with no cooling, or you're having 543 00:31:15.200 --> 00:31:18.680 problems elsewhere's three oh three seven seven zero two seven 544 00:31:18.759 --> 00:31:25.519 seven six go with a sure thing Denver's best roofer 545 00:31:25.640 --> 00:31:28.559 Excel Roofing dot com. You don't pay a cent until 546 00:31:28.559 --> 00:31:34.319 you're content. Wait time for an insurance check up free 547 00:31:34.400 --> 00:31:38.440 no obligation comparison call Compass Insurance. Paying too much your 548 00:31:38.440 --> 00:31:41.400 coverage at dozens of insurance companies find out now three 549 00:31:41.480 --> 00:31:44.000 all three seven seven to one help. You'll think you're 550 00:31:44.000 --> 00:31:46.559 his only customer when you choose Frank durand the real 551 00:31:46.640 --> 00:31:49.640 estate Man dot com to list your home with Remax 552 00:31:49.680 --> 00:31:58.000 Alliance three all three nine two zero sixteen twenty two. 553 00:31:59.160 --> 00:32:02.440 Hi Tom Hard, you know your troubleshooter three all three 554 00:32:03.759 --> 00:32:06.359 seven one three talk three oll three seven one three 555 00:32:06.480 --> 00:32:11.960 eight two five five. Okay, now we do have so 556 00:32:12.079 --> 00:32:14.680 much more to talk about. Mark is out for a 557 00:32:14.680 --> 00:32:17.400 few minutes. I'd love to get people's take. 558 00:32:17.200 --> 00:32:17.880 On this dog. 559 00:32:19.920 --> 00:32:23.000 I don't really know what the hell to do with 560 00:32:23.079 --> 00:32:27.279 that one. Any Wait, Deputy doc is trying to call 561 00:32:27.319 --> 00:32:29.920 you back, Shirt and it goes to voicemail and he 562 00:32:30.000 --> 00:32:33.400 wants to call over at the shelter and help you out. So, Joe, 563 00:32:33.960 --> 00:32:37.759 tell me something about this. Okay, when you when you 564 00:32:37.799 --> 00:32:41.599 went there, why did they say they have to redo 565 00:32:41.680 --> 00:32:42.119 the deal? 566 00:32:43.920 --> 00:32:48.319 Well, they said that that Hyundai wouldn't buy the deal. 567 00:32:48.680 --> 00:32:51.240 Now this is thirty days later, by the way, I 568 00:32:51.279 --> 00:32:54.920 get it for thirty days now, we signed two fourteen 569 00:32:55.000 --> 00:32:59.319 page lease documents. The finance manager signed it, so they 570 00:32:59.319 --> 00:33:02.480 were done car tracks as far as we're concerned. Well, 571 00:33:02.519 --> 00:33:05.920 they called us back. I think they fired the sales 572 00:33:06.480 --> 00:33:10.079 the finance guy, so I can't get a hold of him. 573 00:33:10.480 --> 00:33:12.920 And they said, well, you're gonna have to figure something out. 574 00:33:13.839 --> 00:33:16.240 Give us a fake address, give us the address of 575 00:33:16.240 --> 00:33:19.400 one year sister. You got a sister or brother lives 576 00:33:19.400 --> 00:33:19.839 in town? 577 00:33:19.960 --> 00:33:22.880 Wait? Wait, wait, is that the only Joe? Is that 578 00:33:22.960 --> 00:33:25.400 the only reason it was turned down a po box? 579 00:33:26.880 --> 00:33:30.400 Yes, And they won't and they won't take our new 580 00:33:30.440 --> 00:33:33.720 address because it's not on the record yet till nine 581 00:33:33.759 --> 00:33:34.960 to eleven when we buy it. 582 00:33:37.279 --> 00:33:39.960 This this is there's Scott by the way. They can't 583 00:33:40.119 --> 00:33:42.720 they can't just willy nilly undo a deal like this. 584 00:33:42.920 --> 00:33:46.359 They can't. What do they say they will do if 585 00:33:46.359 --> 00:33:47.559 you don't redo the deal? 586 00:33:49.920 --> 00:33:51.720 They just repossess the cars. 587 00:33:51.720 --> 00:33:54.039 And I said, well, yeah, they would be in big trouble. 588 00:33:54.279 --> 00:33:58.359 Now does anywhere in this contract say I know dealers 589 00:33:58.400 --> 00:34:01.359 have this tricky wording that they think protects them, and 590 00:34:01.400 --> 00:34:05.000 it doesn't. But they're such morons. If you took car 591 00:34:05.079 --> 00:34:07.480 dealers and put them in a big group, there's such 592 00:34:07.559 --> 00:34:12.039 a bunch of fricking stupid people, because all they would 593 00:34:12.119 --> 00:34:15.880 have to do is say it is not it is 594 00:34:15.960 --> 00:34:19.440 not legal, or it is not a binding until they 595 00:34:19.639 --> 00:34:22.039 place the deal or sell the deal. But they don't 596 00:34:22.039 --> 00:34:25.880 say that. Here's what they say, it's pending final approval. 597 00:34:26.000 --> 00:34:28.559 And I can argue with them that they gave you 598 00:34:28.679 --> 00:34:31.039 final approval when they hand it over the cars and 599 00:34:31.079 --> 00:34:35.760 sign the documents. I listen, this thing. We need to 600 00:34:35.840 --> 00:34:37.679 talk to an attorney about it. We need to get 601 00:34:37.679 --> 00:34:40.760 a copy of your lease, or call these people at foundation. 602 00:34:41.119 --> 00:34:42.800 Hold on, I'll come back to you and take other 603 00:34:42.840 --> 00:34:46.159 calls as well. This is wrong. Okay, I'm on your side. 604 00:34:46.599 --> 00:34:48.559 I don't know how they get away with this crap, 605 00:34:48.960 --> 00:34:53.480 but that's a terrible dealer group. Anyway, Go with a 606 00:34:53.559 --> 00:34:57.079 sure thing Denver's Best Roofer, Excel Roofing dot com. You 607 00:34:57.119 --> 00:35:02.880 don't pay a cent until you're content. Time for an 608 00:35:02.920 --> 00:35:07.119 insurance check up free, no obligation. In comparison, call Compass Insurance. 609 00:35:07.320 --> 00:35:10.320 Pay too much your coverage at dozens of insurance companies 610 00:35:10.400 --> 00:35:13.000 find out now three oh three seven seven to one help. 611 00:35:13.159 --> 00:35:15.800 You'll think you're his only customer when you choose Frank 612 00:35:15.880 --> 00:35:18.320 durand the real estate Man dot com to list your 613 00:35:18.360 --> 00:35:21.519 home with Remax Alliance three oh three nine two zero 614 00:35:21.599 --> 00:35:22.559 sixteen twenty two. 615 00:35:23.599 --> 00:35:33.599 Yeah, ripped of news? Need advice? Who you don't have? 616 00:35:35.840 --> 00:35:38.239 Come running as fast as we can. 617 00:35:39.519 --> 00:35:40.840 Shooter's gonna help. 618 00:35:41.119 --> 00:35:43.880 Come man, this is. 619 00:35:43.840 --> 00:35:45.159 The Troubleshooter Show. 620 00:35:45.800 --> 00:35:50.960 Now, Tom Martine, Hi, Tom Martino here, Welcome to the show. 621 00:35:51.039 --> 00:35:53.960 Three oh three seven one three talk three oh three 622 00:35:54.039 --> 00:35:56.679 seven one three eight two five five callers backed up. 623 00:35:56.719 --> 00:35:59.000 I want to take them and then I want to 624 00:35:59.039 --> 00:36:02.519 talk to Amali about roofing, because you know I started 625 00:36:02.559 --> 00:36:05.199 out the show talking about pricing and value and gouging, 626 00:36:05.239 --> 00:36:09.440 and although technically they're I don't know what gouging. There's 627 00:36:09.519 --> 00:36:12.280 no real thing about gouging. But I think a lot 628 00:36:12.280 --> 00:36:15.320 of businesses, as I stated, are taking advantage of the 629 00:36:15.400 --> 00:36:19.840 higher tolerances people have since COVID and supply chains and 630 00:36:20.440 --> 00:36:26.280 not just charging inflation but taking advantage thinking, well, people 631 00:36:26.320 --> 00:36:29.480 are expecting higher prices. I'm just going to make a 632 00:36:29.480 --> 00:36:32.519 crapload of money on this one. We'll get to that. 633 00:36:33.159 --> 00:36:34.519 We got to comment on this dog. 634 00:36:34.800 --> 00:36:37.039 Apparently the dog had two chips in it, one from 635 00:36:37.079 --> 00:36:39.639 the previous owner, one from the new owner. He gets 636 00:36:39.639 --> 00:36:43.719 it from the dumb Friends League and then it gets out. 637 00:36:44.440 --> 00:36:47.519 That's another problem. It got out twice. But anyway, so 638 00:36:47.639 --> 00:36:51.000 the dog is given back to the original owner from 639 00:36:51.119 --> 00:36:56.480 Riverdale Shelter and he said, but it's my dog, and 640 00:36:56.599 --> 00:36:59.079 the original owner said, no, it isn't. I didn't know 641 00:36:59.079 --> 00:37:02.559 where the dog went from two years. And he said, well, 642 00:37:02.760 --> 00:37:06.199 Dumbfriend's league said you gave it up, but he needs 643 00:37:06.239 --> 00:37:09.280 to get a record of that. I mean, it would 644 00:37:09.320 --> 00:37:12.000 seem to me that if you adopted it from the 645 00:37:12.079 --> 00:37:16.199 dumbst Friends League legally that it would be his dog, 646 00:37:16.440 --> 00:37:21.119 except I believe if she never gave it up. I 647 00:37:21.159 --> 00:37:24.360 don't know, Ronda, what's your comment on this. 648 00:37:26.000 --> 00:37:29.360 Well, I believe it's up to the discretion of the shelter. 649 00:37:29.800 --> 00:37:33.039 The dog could have been in bad shape at Riverdale 650 00:37:33.039 --> 00:37:36.039 when they got it, yes, and he decided it wasn't 651 00:37:36.119 --> 00:37:38.800 taken care of. Maybe it was skin and bones or 652 00:37:39.280 --> 00:37:40.320 not in good health. 653 00:37:40.760 --> 00:37:41.480 Could be the. 654 00:37:42.960 --> 00:37:46.679 Dog escaped several times. There's a reason if you exercise 655 00:37:46.760 --> 00:37:49.079 your dog and not just leave it in the backyard, 656 00:37:49.559 --> 00:37:52.280 it's going to be tired. It wants to sleep after 657 00:37:52.440 --> 00:37:56.000 being walked or whatever. So that's just my opinion. 658 00:37:56.679 --> 00:37:58.039 Well, thank you Ronda. 659 00:37:58.800 --> 00:38:02.159 Again, I I don't understand it, and you're right. Maybe 660 00:38:02.199 --> 00:38:04.760 they felt the dog was in bad shape, or maybe 661 00:38:04.760 --> 00:38:06.800 they didn't even know the second ship was there. 662 00:38:07.400 --> 00:38:10.000 That's the part I don't understand. Now. 663 00:38:10.000 --> 00:38:12.159 I'm going to go back to the foundation in a minute, 664 00:38:12.159 --> 00:38:14.079 but not yet. We're trying to get them on the 665 00:38:14.119 --> 00:38:17.360 air to talk about this, so instead I'll go to Michael, 666 00:38:17.920 --> 00:38:21.639 who has an issue with Google ad words that can 667 00:38:21.679 --> 00:38:22.800 be very complicated. 668 00:38:22.880 --> 00:38:23.960 Michael, what's going on? 669 00:38:25.880 --> 00:38:27.320 Hey, Tom, thanks for taking my car. 670 00:38:27.480 --> 00:38:30.440 Yes, sir, by telling my story about Google, I listened 671 00:38:30.519 --> 00:38:35.760 for twenty five years, and you know, I, why haven't 672 00:38:35.840 --> 00:38:38.079 you in all these years taken it to the next 673 00:38:38.159 --> 00:38:41.800 level and become a national consumer advocate. 674 00:38:42.440 --> 00:38:44.000 Well, I did many years ago. 675 00:38:44.199 --> 00:38:47.320 I mean I was in I was really at six 676 00:38:47.480 --> 00:38:52.639 hundred stations. And here's what happened. Nine to eleven happened 677 00:38:52.800 --> 00:38:55.920 to see. What happened was people were getting tired of politics. 678 00:38:56.159 --> 00:38:58.440 And I won't make this long, but so I was 679 00:38:58.480 --> 00:38:59.320 going into station. 680 00:38:59.400 --> 00:39:02.239 I was in New York, in Houston and LA and 681 00:39:02.320 --> 00:39:05.840 all over, Okay, all over, and what happened was in Boston. 682 00:39:05.960 --> 00:39:08.840 And so what happened was nine to eleven. 683 00:39:09.400 --> 00:39:16.400 After the alternatives, doctor Laura Me, doctor Dina Dell, other people, 684 00:39:16.920 --> 00:39:21.480 they were, everybody wanted alternatives to politics. But once nine 685 00:39:21.519 --> 00:39:27.760 to eleven happened, almost every single non political show was 686 00:39:27.960 --> 00:39:31.039 replaced with a political show. I was one of the 687 00:39:31.079 --> 00:39:35.039 few that actually stayed on the air. But then I curtailed. 688 00:39:35.480 --> 00:39:39.039 A lot of markets canceled and went with like Glenn 689 00:39:39.119 --> 00:39:42.360 Beck or with Rush or with or. They already had Rush, 690 00:39:42.559 --> 00:39:44.960 but they went with a lot of political shows. So 691 00:39:45.119 --> 00:39:49.079 long story short, I was down to a few major affiliates, 692 00:39:49.639 --> 00:39:51.960 and to be honest with you. It was too difficult 693 00:39:52.000 --> 00:39:56.159 to serve these big markets and Denver and make a 694 00:39:56.199 --> 00:39:58.519 go of it because it was too much travel for 695 00:39:58.599 --> 00:40:01.480 the few markets I had. So I decided I was 696 00:40:01.519 --> 00:40:04.039 just going to concentrate again on Denver. And then the 697 00:40:04.039 --> 00:40:07.400 iHeartRadio app came out and people started pick me up again. 698 00:40:07.679 --> 00:40:09.760 So it's just a long story. It's not what it 699 00:40:09.880 --> 00:40:12.280 used to be. Syndication isn't what it used to. 700 00:40:12.320 --> 00:40:15.679 Be, right, No, And that's not what I was referred to. 701 00:40:15.840 --> 00:40:18.159 I was aware of that what I was referring to 702 00:40:18.239 --> 00:40:22.760 as a national consumer advocate like head of a lobby group. 703 00:40:23.079 --> 00:40:28.119 Oh wow, as like real change to consumers that are 704 00:40:28.199 --> 00:40:28.800 victims on. 705 00:40:28.760 --> 00:40:30.400 A national scale. 706 00:40:30.079 --> 00:40:32.679 Like for example, when I tell you about this Google 707 00:40:32.719 --> 00:40:36.039 ad words problem, I can also tell you the other 708 00:40:36.079 --> 00:40:38.480 one that I've noticed is when you were earlier talking 709 00:40:38.519 --> 00:40:41.199 about heating and air conditioning units, are you aware that 710 00:40:41.199 --> 00:40:43.840 there's a new refrigerant coming out and they're banning R 711 00:40:44.599 --> 00:40:48.039 one four A that is the current refrigerant in all. 712 00:40:48.000 --> 00:40:50.840 Wait a minute, they already they already banned free on. 713 00:40:51.320 --> 00:40:53.400 Now you're saying they're going to go after the new one. 714 00:40:55.320 --> 00:40:57.280 Yeah, So I mean, if you go back in time, 715 00:40:57.360 --> 00:40:59.280 The first one was R ten, and then it was 716 00:40:59.320 --> 00:41:01.480 replaced to our eleven, and then it was placed with 717 00:41:01.599 --> 00:41:03.880 R twenty two, and then it was replaced with R 718 00:41:03.920 --> 00:41:06.880 one thirty four A. And And the thing of it 719 00:41:06.920 --> 00:41:10.360 is is these chemical companies are are getting together with 720 00:41:10.440 --> 00:41:16.119 government and lobbying and banning these these these refrigerants in 721 00:41:16.159 --> 00:41:18.920 the name of climate. But they're really doing it in 722 00:41:18.960 --> 00:41:21.800 the name of patent protection because they always have the 723 00:41:21.840 --> 00:41:26.039 new patent and the new chemical to replace the old one. 724 00:41:26.400 --> 00:41:28.599 And so here we are, We're about to go to 725 00:41:28.679 --> 00:41:32.960 a refrigerant that is pro pain based flammable, where our 726 00:41:33.239 --> 00:41:36.840 R one thirty four A is non flammable. But this 727 00:41:36.960 --> 00:41:40.199 is going to have to change your furnaces because now in. 728 00:41:40.199 --> 00:41:42.119 Case of a fire, because you have a leak from 729 00:41:42.119 --> 00:41:42.559 your age. 730 00:41:42.679 --> 00:41:45.679 That's right, that's what they're worried about. Flammability is what 731 00:41:45.719 --> 00:41:46.360 they're claiming. 732 00:41:47.199 --> 00:41:50.320 Yeah, But the thing of it is is the consumers 733 00:41:50.360 --> 00:41:55.000 are paying for this change and victimized. And as a 734 00:41:55.280 --> 00:41:59.079 national consumer advocate, you could get on iHeart, you can 735 00:41:59.119 --> 00:42:04.039 get under get along with other advocates around the country 736 00:42:04.119 --> 00:42:08.559 and promote a certain cause to make certain change to 737 00:42:08.599 --> 00:42:11.920 protect their consumer because this R one thirty four A 738 00:42:12.119 --> 00:42:14.559 was perfectly fine. It was just they were going to 739 00:42:14.639 --> 00:42:16.000 lose the patent protection. 740 00:42:16.039 --> 00:42:17.960 And then the chemical be made in China and. 741 00:42:17.920 --> 00:42:20.760 Mexico and there could be competition and there'd be no 742 00:42:20.840 --> 00:42:22.920 profit in it for them to continue making that. 743 00:42:22.840 --> 00:42:24.599 Rec No, I get what you're saying. 744 00:42:24.920 --> 00:42:27.400 I do listen, but I will say this, and I 745 00:42:27.440 --> 00:42:29.599 know people don't believe this, but I do want to 746 00:42:29.639 --> 00:42:30.039 say this. 747 00:42:30.920 --> 00:42:33.199 The problem with consumer issues. 748 00:42:34.159 --> 00:42:38.480 They are important when they hit you individually, like with 749 00:42:38.559 --> 00:42:41.920 a car, or with a furnace or with changing out 750 00:42:41.960 --> 00:42:45.840 refrigent or something. But it never happened. You got to 751 00:42:45.920 --> 00:42:48.000 understand this because I've been doing it for so long. 752 00:42:48.039 --> 00:42:51.320 I can tell you the reason why we never get 753 00:42:51.360 --> 00:42:55.320 the traction of a political issue or of a tax issue, 754 00:42:55.679 --> 00:43:00.320 because it never happens to large groups of people at once. 755 00:43:01.280 --> 00:43:05.159 And it really like healthcare does, for example, But then 756 00:43:05.199 --> 00:43:09.320 it becomes a healthcare issue, it becomes like an Obamacare thing. 757 00:43:09.639 --> 00:43:14.760 It doesn't. The consumer issues in general are so so important. 758 00:43:15.079 --> 00:43:19.239 This show proves it. But no one ever experiences a 759 00:43:19.280 --> 00:43:24.039 wave of the same problem over and over to where 760 00:43:24.199 --> 00:43:24.719 you get. 761 00:43:24.559 --> 00:43:27.440 A ground swell of report of support. 762 00:43:27.719 --> 00:43:33.159 It's always so slivered and so it's just fractured. You 763 00:43:33.239 --> 00:43:36.960 have different people experiencing different things. I bring them all 764 00:43:36.960 --> 00:43:40.400 together on this show. But no politician would do it 765 00:43:40.440 --> 00:43:44.920 because there's no groundswell of support. I often said, with 766 00:43:45.159 --> 00:43:48.559 all the things candidates talk about, they never talk about 767 00:43:48.639 --> 00:43:50.360 we're going to put an end to consumer fraud, or 768 00:43:50.360 --> 00:43:53.039 we're going after fraudsters or scammers or this or that, 769 00:43:53.360 --> 00:43:57.400 because no one would be out protesting for or against it. 770 00:43:57.440 --> 00:44:01.719 They are demonstrating for it or protesting against it. Whereas abortion, 771 00:44:02.559 --> 00:44:05.679 it's more of a it's more of a rallying point. 772 00:44:06.079 --> 00:44:13.079 Consumer issues are so widespread that you can't get a 773 00:44:13.199 --> 00:44:16.840 large group of people that have one consumer issue. They 774 00:44:16.880 --> 00:44:18.840 have a ton of them, and they don't look at 775 00:44:18.880 --> 00:44:21.760 the ton of them as one issue. They look at 776 00:44:21.760 --> 00:44:25.559 them as individual issues. I hope I'm making sense, But 777 00:44:25.960 --> 00:44:29.320 that has always been the weakness of trying to get 778 00:44:29.360 --> 00:44:34.079 a ground swell of support for consumer advocacy. For example, 779 00:44:34.159 --> 00:44:37.639 even Ralph Nader when he went on his rampages, they 780 00:44:37.639 --> 00:44:45.039 were single issues, single issues. Every famous move in consumer 781 00:44:45.159 --> 00:44:48.840 advocacy has been on a single issue. 782 00:44:49.400 --> 00:44:50.719 And that's the problem. 783 00:44:50.719 --> 00:44:55.239 But but Michael, don't you think that the listeners are 784 00:44:55.280 --> 00:44:58.760 interested in a specific person's sorry, I can also tell 785 00:44:58.760 --> 00:44:58.960 you that. 786 00:44:59.079 --> 00:45:01.159 Yes they are, but what I'm saying they don't go 787 00:45:01.199 --> 00:45:03.760 out and campaign for it. They won't support a presidential 788 00:45:03.760 --> 00:45:07.679 candidate who says I'm for consumer advocacy. It's too widespread 789 00:45:08.000 --> 00:45:11.280 because it gets into every aspect of our life. But 790 00:45:11.400 --> 00:45:14.239 if you said, you know, I'm going to lower insurance cost, 791 00:45:14.360 --> 00:45:17.559 that's a single issue, then people can rally with it. 792 00:45:17.719 --> 00:45:19.400 What were you going to say else? What else do 793 00:45:19.519 --> 00:45:21.280 I'm you know? 794 00:45:21.360 --> 00:45:21.960 What we do. 795 00:45:22.039 --> 00:45:24.679 What you've done is help individual people. 796 00:45:25.159 --> 00:45:28.519 And I can tell you from this show occasionally, but 797 00:45:28.639 --> 00:45:32.360 from the AARP work, when I call somebody, When I 798 00:45:32.440 --> 00:45:36.159 call a company that's not in a Denver area, they 799 00:45:36.159 --> 00:45:38.880 don't care. When we call people that are in Denver 800 00:45:39.280 --> 00:45:41.920 and they get the publicity or whatever it is that 801 00:45:42.079 --> 00:45:45.239 the media attention, they will pay attention to it. Somebody 802 00:45:45.239 --> 00:45:47.480 in Illinois is not going to care what people in 803 00:45:47.519 --> 00:45:49.360 Denver think about their company. 804 00:45:49.679 --> 00:45:52.760 Yeah, but even when we were national, though, The point 805 00:45:52.920 --> 00:45:56.360 is is that you're right. While people don't, many people 806 00:45:56.440 --> 00:45:58.679 do care, and sometimes they. 807 00:45:58.679 --> 00:46:00.360 Just lack the community cation. 808 00:46:00.599 --> 00:46:02.639 So we call a company and even though they're not 809 00:46:02.719 --> 00:46:06.360 in our backyard, we can solve the problem and explain 810 00:46:06.440 --> 00:46:09.840 to them what's going on. Again, we get enough play 811 00:46:10.280 --> 00:46:13.000 in other places on the on the app, and we 812 00:46:13.079 --> 00:46:16.679 get enough downloads. One of the one of the most 813 00:46:16.679 --> 00:46:20.679 downloaded shows in iHeart it that that we get some strength, 814 00:46:20.760 --> 00:46:24.079 but not nothing's the same as it used to be. There. 815 00:46:24.119 --> 00:46:27.639 There is no one channel and one issue that we 816 00:46:27.679 --> 00:46:32.039 can rally people around it. They change all the time. Michael, 817 00:46:32.159 --> 00:46:34.519 what is going on with Google AdWords. By the way, 818 00:46:34.559 --> 00:46:35.480 that's what you called about. 819 00:46:35.559 --> 00:46:38.880 Okay, yes, thank you. And then this ties into that 820 00:46:39.039 --> 00:46:43.400 which is is great leadway. So uh, Google AdWords affects everybody, 821 00:46:43.480 --> 00:46:46.880 the consumer and the business that uses it. 822 00:46:47.159 --> 00:46:47.599 That's right. 823 00:46:47.639 --> 00:46:49.719 And I know for a f I know for a 824 00:46:49.760 --> 00:46:53.280 fact that when I turn my Google AdWords on, I 825 00:46:53.360 --> 00:46:56.880 am I get these calls from like India let's just 826 00:46:56.960 --> 00:47:02.320 say that are our solicity. I also get these dead 827 00:47:02.559 --> 00:47:05.039 air calls that are just like you answer the phone 828 00:47:05.079 --> 00:47:08.199 and there's nothing there. If I turn my Google ad 829 00:47:08.320 --> 00:47:12.159 Words off, I don't get these calls. Then when I 830 00:47:12.159 --> 00:47:14.880 go into my Google AdWords account, I can see that 831 00:47:14.960 --> 00:47:19.719 I was charged eighteen dollars by Google AdWords for this solicitation. 832 00:47:20.519 --> 00:47:24.400 And and it's in their best interest as Google AdWords. 833 00:47:24.480 --> 00:47:26.840 I get what you're saying. I want to explain. 834 00:47:26.920 --> 00:47:27.760 I want to explain to. 835 00:47:27.679 --> 00:47:29.519 People what you're talking about, but I have to take 836 00:47:29.559 --> 00:47:31.840 this break. I know exactly what you're saying. I never 837 00:47:31.880 --> 00:47:35.960 even thought of that you're getting. They're using those Google AdWords. 838 00:47:36.000 --> 00:47:38.559 They're using your company as a lead when they click through, 839 00:47:38.800 --> 00:47:41.119 but they're not clicking through to buy something. They're clicking 840 00:47:41.159 --> 00:47:43.320 through to sell you something. Hold on, I'll come right 841 00:47:43.360 --> 00:47:50.960 back with that. Okay, hang on, Go with a sure 842 00:47:51.079 --> 00:47:54.480 thing Denvers Best Roofer Excel Roofing dot com. You don't 843 00:47:54.519 --> 00:48:00.800 pay a cent until you're content. Time for insurance check 844 00:48:00.880 --> 00:48:04.760 up free, no obligation. In comparison, call Compass Insurance paying 845 00:48:04.760 --> 00:48:07.840 too much your coverage at dozens of insurance companies find 846 00:48:07.840 --> 00:48:10.199 out now three all three seven seven to one help. 847 00:48:10.360 --> 00:48:13.000 You'll think you're his only customer when you choose Frank 848 00:48:13.039 --> 00:48:15.519 durand the real estate Man dot com to list your 849 00:48:15.519 --> 00:48:18.639 home with Remax Alliance three all three nine two zero 850 00:48:18.800 --> 00:48:28.239 sixteen twenty two. Hi Tom Martino, your troubleshooter three O 851 00:48:28.360 --> 00:48:30.840 three seven to one three talks seven to one three 852 00:48:31.559 --> 00:48:36.559 eight two five five and Compass insurance group will do 853 00:48:36.639 --> 00:48:39.679 insurance checkups three oh three nine nine six nine thousand 854 00:48:39.760 --> 00:48:41.760 to make sure you're not paying too much for insurance 855 00:48:43.000 --> 00:48:47.800 or you're not under insured or over insured. Nothing worse 856 00:48:47.840 --> 00:48:51.280 than being under insured. So Michael brought up a good point. 857 00:48:51.559 --> 00:48:54.280 He has Google AdWords, and for those listening, if you 858 00:48:54.360 --> 00:48:57.920 haven't used him, you've lived on another planet. But what 859 00:48:58.000 --> 00:49:00.679 people do if they purchase words like you can actually 860 00:49:00.719 --> 00:49:07.000 purchase AdWords, Mike, O'Malley, have you done AdWords with Google? Okay, 861 00:49:07.039 --> 00:49:08.679 so tell me what words you would purchase? 862 00:49:09.239 --> 00:49:10.280 Uh ruthing? 863 00:49:10.599 --> 00:49:14.800 Yeah, if you can get it right? Yeah, you hel whatever. 864 00:49:14.719 --> 00:49:16.679 Hail insurance specialists. You've got root. 865 00:49:16.760 --> 00:49:19.719 So when people google that word your company comes up 866 00:49:20.000 --> 00:49:22.679 in an adword, and then that they click, you get charged. 867 00:49:22.800 --> 00:49:27.039 Absolutely right now, he is getting charged. But some of 868 00:49:27.079 --> 00:49:30.239 the people clicking, they're not buying from them. Instead they're 869 00:49:30.320 --> 00:49:31.760 selling them or they're trying to. 870 00:49:31.679 --> 00:49:32.440 Sell them something. 871 00:49:32.880 --> 00:49:35.039 But Michael, I don't know how the hell you would 872 00:49:35.079 --> 00:49:38.360 ever control that ever, I mean, how can that be 873 00:49:38.400 --> 00:49:40.760 a Google AdWords problem? 874 00:49:41.119 --> 00:49:41.920 Real simple? 875 00:49:42.280 --> 00:49:47.000 Google hat is created click farms in third world countries 876 00:49:47.519 --> 00:49:51.239 at my expense because I create an advertising budget. And 877 00:49:51.280 --> 00:49:54.760 so when I paid eighteen dollars for that phone call. 878 00:49:55.480 --> 00:49:58.639 It was it was Google that created that click farm. 879 00:49:58.760 --> 00:50:01.920 Oh are you saying, wait a minute, are you really 880 00:50:01.960 --> 00:50:06.639 saying that Google actually has people in other countries calling 881 00:50:06.679 --> 00:50:08.559 you to generate revenue? 882 00:50:10.000 --> 00:50:12.440 Absolutely? Why would they have an invested interest. I have 883 00:50:12.519 --> 00:50:14.000 a budget to spend it for. 884 00:50:18.039 --> 00:50:21.440 You're cutting in and out. Man, I can't go ahead? 885 00:50:21.599 --> 00:50:22.039 Are you there? 886 00:50:24.519 --> 00:50:27.800 Do you think that actually happens people? I mean really, I. 887 00:50:27.719 --> 00:50:29.239 Mean, what a major servation. 888 00:50:31.519 --> 00:50:34.679 Absolutely, I turn my ads off, it stops. 889 00:50:35.159 --> 00:50:38.519 No, No, Michael, I don't Michael. Listen, Michael, I don't 890 00:50:38.719 --> 00:50:42.079 doubt that if you turn your words on and off, 891 00:50:42.119 --> 00:50:45.280 it starts and stops. But that doesn't mean Google is 892 00:50:45.320 --> 00:50:47.039 the one generating the call. 893 00:50:49.000 --> 00:50:50.480 Facebook does it too. 894 00:50:50.639 --> 00:50:57.199 If I pay for advertising on Facebook, I get these clicks. 895 00:50:56.159 --> 00:50:58.360 All the time, all the time. 896 00:50:58.400 --> 00:51:02.159 On Facebook it says is it's available, and it's it's 897 00:51:02.199 --> 00:51:05.760 it's a it's a deliberate. But if I turn off 898 00:51:05.800 --> 00:51:09.920 my Facebook advertising, I don't get random is this available? 899 00:51:11.960 --> 00:51:13.000 It just doesn't happen. 900 00:51:13.400 --> 00:51:16.079 Michael, it's it's do you okay? 901 00:51:16.119 --> 00:51:19.679 But how would we how would you go about proving? 902 00:51:20.199 --> 00:51:23.039 By the way, I'm not disputing it. It might be happening, 903 00:51:23.119 --> 00:51:27.360 it might not be happening. How would you prove it? 904 00:51:28.199 --> 00:51:30.400 How at we how do we just fix it? By 905 00:51:31.039 --> 00:51:34.039 if if I get one of these solicitations as Google 906 00:51:34.039 --> 00:51:37.599 AdWords solicitations, and the phone call ends within ten seconds, 907 00:51:37.960 --> 00:51:41.519 Google AdWords cannot charge me for that click, that. 908 00:51:41.199 --> 00:51:43.639 Would be That would be a good That would be good, 909 00:51:43.679 --> 00:51:44.159 wouldn't it? 910 00:51:45.519 --> 00:51:47.920 Yeah, because if I hang up on the person, I 911 00:51:48.159 --> 00:51:49.960 shouldn't be charged eighteen dollars. 912 00:51:50.760 --> 00:51:53.800 Yeah, I know with or with home advisor. Yeah, well, 913 00:51:53.840 --> 00:51:55.719 you know, we just call and we complain and we say, hey, 914 00:51:55.719 --> 00:51:57.679 this was a bogus lead, and they credit that money 915 00:51:57.679 --> 00:51:58.239 back to us. 916 00:51:58.320 --> 00:52:00.199 But he would have to do that every day. 917 00:52:00.280 --> 00:52:02.400 Yeah, it sounds like it. But I mean, if it's worth. 918 00:52:02.239 --> 00:52:04.440 Double awards, will not do that for you? 919 00:52:04.800 --> 00:52:05.079 Really? 920 00:52:06.519 --> 00:52:09.480 Yeah, we need to we need to ban this by 921 00:52:09.719 --> 00:52:13.039 simply making it illegal. I'm serious, Billy. 922 00:52:13.119 --> 00:52:16.039 Well, I mean, good luck, good luck getting that done. 923 00:52:16.079 --> 00:52:18.840 I mean you might, you might, but you know you're 924 00:52:18.920 --> 00:52:22.920 making good sense. You're making good sense Michael when it 925 00:52:22.960 --> 00:52:27.679 comes to I don't know, like legislation, but business practices 926 00:52:27.800 --> 00:52:32.199 for sure, Like if there's a call that is totally 927 00:52:32.239 --> 00:52:35.079 bogus that lasts less than a certain number of seconds. 928 00:52:35.079 --> 00:52:38.920 You're right about that, especially if the call originates with 929 00:52:39.000 --> 00:52:40.400 the person that's charging you. 930 00:52:41.079 --> 00:52:42.000 But we don't know that. 931 00:52:42.079 --> 00:52:43.960 He could never sounds like a mob hit at that, 932 00:52:44.000 --> 00:52:44.880 but he. 933 00:52:44.800 --> 00:52:47.920 Could never prove it it's from a click farm or 934 00:52:47.960 --> 00:52:48.880 a call farm. 935 00:52:49.159 --> 00:52:51.320 Yeah, it is. 936 00:52:51.400 --> 00:52:54.360 I And not only that, I get these dead air 937 00:52:54.559 --> 00:52:57.400 calls when I am a Google adwards on I'll answer 938 00:52:57.480 --> 00:52:59.920 the phone. I answer every phone call. I'll answer it 939 00:53:00.039 --> 00:53:03.840 and there's nothing there, okay. And these calls only happen 940 00:53:04.360 --> 00:53:06.400 when I turn on my Google AdWords. 941 00:53:06.880 --> 00:53:09.320 I'm telling you it's it's right, right. 942 00:53:09.400 --> 00:53:10.320 I know what you're saying. 943 00:53:10.360 --> 00:53:13.840 You're saying, but but I and I agree it only 944 00:53:13.920 --> 00:53:16.880 happens if you call if you turn on your ad words. 945 00:53:16.920 --> 00:53:20.440 I'll agree with you on that. But that doesn't mean 946 00:53:20.559 --> 00:53:25.760 Google is originating it. It could be. 947 00:53:26.719 --> 00:53:27.920 It could be your competition. 948 00:53:29.039 --> 00:53:31.719 It could be your competition. Why what do you mean? 949 00:53:31.760 --> 00:53:35.400 No, no, no, no, just because I've been doing this 950 00:53:35.440 --> 00:53:37.800 for twenty years. I've been doing it for I've been 951 00:53:37.840 --> 00:53:41.719 doing this and I know you know it's consistent. And 952 00:53:42.079 --> 00:53:44.920 Facebook does the same thing. If I if I post 953 00:53:44.960 --> 00:53:47.880 an ad, a paid ad on Facebook, Why do you 954 00:53:47.880 --> 00:53:51.159 think Facebook has that simple click is this still available? 955 00:53:51.440 --> 00:53:52.679 And why is it you see. 956 00:53:52.519 --> 00:53:55.039 So many ads that say I will not reply to 957 00:53:55.079 --> 00:53:57.840 the question is this still available? Because they have a 958 00:53:57.880 --> 00:54:00.400 click form of people that can't read that, they can 959 00:54:00.480 --> 00:54:06.280 click a button and it shows usage by just hitting 960 00:54:06.320 --> 00:54:09.519 that is this available? And then there's no more communication. 961 00:54:10.400 --> 00:54:14.280 But you're paying for advertising with Facebook. Why do you 962 00:54:14.280 --> 00:54:17.360 think they create those simple questions? Because it's for third 963 00:54:17.400 --> 00:54:20.639 world people that don't speak English or can't communicate, but 964 00:54:20.760 --> 00:54:23.920 they can click that simple is this available? I'm interested 965 00:54:23.920 --> 00:54:27.559 in this item? And if they were to remove that, 966 00:54:27.679 --> 00:54:30.280 then that third world country would have to actually type 967 00:54:30.360 --> 00:54:33.920 something and communicate on a different scale. I'm telling you this. 968 00:54:34.320 --> 00:54:36.000 There's a lot of money in. 969 00:54:35.800 --> 00:54:38.480 Advertising, and there's a lot of potential for fraud. 970 00:54:38.800 --> 00:54:43.920 The way Facebook and Google AdWords runs their business, it's fraudulent. 971 00:54:44.119 --> 00:54:45.880 I'm telling you, well. 972 00:54:45.639 --> 00:54:49.320 I mean disagree, Tom, Like my dress level for Google 973 00:54:49.360 --> 00:54:50.800 and for Facebook are super low. 974 00:54:50.920 --> 00:54:53.920 Right, I'm not saying they're not doing it, but how 975 00:54:54.119 --> 00:54:56.280 like if you wanted a government inquiry, you want to 976 00:54:56.280 --> 00:54:58.920 do it, it's going to take some real doing, sure, 977 00:54:59.000 --> 00:55:00.400 to try to put together a case. 978 00:55:00.480 --> 00:55:01.920 And I mean at some point you just have to 979 00:55:01.960 --> 00:55:03.559 decide whether you're going to be a part of that 980 00:55:03.719 --> 00:55:07.280 animal or not. Right, is the benefit for Google AdWords 981 00:55:07.320 --> 00:55:08.280 worth the risk of it? 982 00:55:08.400 --> 00:55:10.039 Did you ever get a lot of hang ups? 983 00:55:10.679 --> 00:55:13.039 I haven't gotten a lot of hang ups, But you know, 984 00:55:13.119 --> 00:55:17.559 we we do get some solicitors that just find an 985 00:55:17.599 --> 00:55:19.360 active number and they're like, well, that's a good number, 986 00:55:19.440 --> 00:55:21.599 let's put it on our list. Sure that happens all 987 00:55:21.599 --> 00:55:26.360 the time. But what we generate from Google AdWords. 988 00:55:24.960 --> 00:55:26.920 It's good worth it, It's good. Okay? 989 00:55:26.960 --> 00:55:31.360 What about you, Michael? Do you generate good business from it? Yeah? 990 00:55:31.400 --> 00:55:35.400 I spent one last year. I spent seventeen thousand dollars 991 00:55:35.400 --> 00:55:37.719 in one month on advertising. And I can tell you 992 00:55:38.280 --> 00:55:41.559 that I've seen attacked. 993 00:55:42.840 --> 00:55:46.320 In Google AdWords, and I'm telling you it was. 994 00:55:46.480 --> 00:55:48.639 What was the ROI on the seventeen thousand? 995 00:55:48.719 --> 00:55:48.960 Yeah? 996 00:55:49.039 --> 00:55:51.400 What was your ROI on the seventeen grand? 997 00:55:53.119 --> 00:55:53.760 No? 998 00:55:53.760 --> 00:55:58.239 No, what not? You didn't make anything? 999 00:56:00.679 --> 00:56:01.639 My ROI was. 1000 00:56:04.039 --> 00:56:04.960 He's cutting in and out. 1001 00:56:05.079 --> 00:56:06.320 I would cut out. It's my ROA. 1002 00:56:06.360 --> 00:56:09.599 Hey, Michael, is what kind of business are you in? 1003 00:56:12.000 --> 00:56:12.360 What that? 1004 00:56:12.800 --> 00:56:14.119 What kind of business are you in? 1005 00:56:15.840 --> 00:56:18.440 Carborculture tree sermons? 1006 00:56:18.880 --> 00:56:25.440 Oh okay, okay, Okay, so Michael, listen man, really, you 1007 00:56:25.880 --> 00:56:28.679 really gave us good food for thought. I'm not dropping it. 1008 00:56:28.840 --> 00:56:30.960 I got to move on to other calls. But I 1009 00:56:31.239 --> 00:56:33.960 got to think about this because I don't even know 1010 00:56:34.000 --> 00:56:35.960 where to start if I know any people that can 1011 00:56:36.000 --> 00:56:40.039 do some digging on this. But you really do, seriously 1012 00:56:40.159 --> 00:56:43.360 bring up a really good point. He does, like, how 1013 00:56:43.400 --> 00:56:45.480 do we know we're not all being put together. 1014 00:56:45.199 --> 00:56:45.840 By this place? 1015 00:56:46.079 --> 00:56:48.000 But then again, competition could do it. 1016 00:56:48.000 --> 00:56:50.159 I'm not saying his is doing it, but it. 1017 00:56:50.079 --> 00:56:52.599 Can be done just to make things expensive for you. 1018 00:56:52.760 --> 00:56:56.119 Gretchen has a quick question. You're Gretchen. I know that 1019 00:56:56.239 --> 00:56:59.960 you have, and we haven't forgotten about foundation. By the way, Kachina, 1020 00:57:00.119 --> 00:57:01.400 did they get back to us on that. 1021 00:57:02.760 --> 00:57:05.639 Yes, we can talk about that probably after that. 1022 00:57:05.760 --> 00:57:09.400 Oh good, good, good Gretchen. What is your question on landlord? 1023 00:57:09.440 --> 00:57:10.719 Are you a landlord, Gretchen? 1024 00:57:12.320 --> 00:57:12.880 Yes, I am. 1025 00:57:14.159 --> 00:57:15.280 What can we do for you? 1026 00:57:16.599 --> 00:57:21.360 Well, I have I have a Victorian house that I rent, Yeah, 1027 00:57:21.679 --> 00:57:25.559 and I have good renters. They pay on time, they 1028 00:57:25.599 --> 00:57:28.840 take good care of the place. With one exception. They 1029 00:57:28.880 --> 00:57:31.800 asked if they could do some painting, and I said, well, 1030 00:57:31.920 --> 00:57:33.679 you know what, what are you thinking of? They said 1031 00:57:34.000 --> 00:57:38.159 a gray color, so I thought, you know, gray sounds okay. 1032 00:57:38.559 --> 00:57:40.400 So when I went over there, though, it's such a 1033 00:57:40.480 --> 00:57:43.079 dark gray. It's like a black. They've painted like all 1034 00:57:43.119 --> 00:57:46.559 the walls of this beautiful Victorian house black. 1035 00:57:47.119 --> 00:57:49.400 And I said, well, you told them they could, right, 1036 00:57:49.679 --> 00:57:50.639 You told them they could. 1037 00:57:51.840 --> 00:57:53.960 I told them, yeah. They said, they're in a painted 1038 00:57:54.119 --> 00:57:57.760 like gray. But it's such a dark gray it literally 1039 00:57:58.039 --> 00:57:59.719 I get it. 1040 00:58:00.760 --> 00:58:01.280 Yeah. 1041 00:58:01.440 --> 00:58:03.960 So I think it would cost literally about ten thousand 1042 00:58:03.960 --> 00:58:06.840 dollars to fix us if they move out, and I 1043 00:58:06.840 --> 00:58:10.760 don't have that kind of uh you know, security deposit. 1044 00:58:11.119 --> 00:58:13.800 And they told me, they said, hey, we'll paint it back. 1045 00:58:13.960 --> 00:58:16.960 But that's been six months and I've asked about it. 1046 00:58:17.000 --> 00:58:19.639 They've never get me in any pictures, so I don't know. 1047 00:58:19.760 --> 00:58:21.880 Well, you let them do it. You're going to have 1048 00:58:21.920 --> 00:58:24.119 a really tough time on this one because you let 1049 00:58:24.199 --> 00:58:26.599 them do it. I mean for you to say, well, 1050 00:58:26.639 --> 00:58:29.159 I wasn't I didn't realize how dark the gray would be. 1051 00:58:29.199 --> 00:58:31.159 I mean, that's not going to be an adequate argument. 1052 00:58:31.360 --> 00:58:33.119 They asked you if if they could do it, and 1053 00:58:33.159 --> 00:58:35.000 you let them, I mean, I don't know how you. 1054 00:58:35.280 --> 00:58:38.400 I don't know how you now make them fix it. 1055 00:58:39.039 --> 00:58:41.960 I really don't. I'm being honest with you. Gretchen. 1056 00:58:42.199 --> 00:58:45.159 Well, that's fine, I mean I don't know. 1057 00:58:45.280 --> 00:58:48.119 I mean, if they if they did it pink and 1058 00:58:48.159 --> 00:58:50.199 you had proof, they said it was going to be gray, 1059 00:58:50.800 --> 00:58:54.000 but now we're talking about shades of gray. 1060 00:58:54.079 --> 00:58:56.920 Yeah, Well, are there any contractual? 1061 00:58:57.760 --> 00:58:59.599 Was there anything in the contract that says that they 1062 00:58:59.599 --> 00:59:01.480 have to put things back to the way that they are? 1063 00:59:01.719 --> 00:59:04.679 Do you have anything in the contract about putting things 1064 00:59:04.719 --> 00:59:05.880 back the way they were? 1065 00:59:06.119 --> 00:59:11.039 No? No Ah, But I was thinking, like, you know, 1066 00:59:11.320 --> 00:59:16.159 there's yours leases is about up here, and so I 1067 00:59:16.239 --> 00:59:19.199 don't know if I could just, you know, just say hey, 1068 00:59:19.199 --> 00:59:20.920 well you know, I don't know. 1069 00:59:20.960 --> 00:59:21.519 I mean, I just know. 1070 00:59:21.880 --> 00:59:24.679 Okay, Gretcha. Now you know about the just cause law 1071 00:59:24.719 --> 00:59:25.599 that you're covered by. 1072 00:59:25.639 --> 00:59:28.800 Now right, well, I'm not sure. 1073 00:59:28.960 --> 00:59:31.480 No, let me explain this to you. This is why 1074 00:59:31.519 --> 00:59:35.239 I'll never be a landlord in Colorado. Now listen, I'll 1075 00:59:35.280 --> 00:59:39.119 grant them. The lawmakers needed to do something because there 1076 00:59:39.119 --> 00:59:41.960 were not many rights for renters. But now it's overboard. 1077 00:59:42.480 --> 00:59:45.199 So right now you can't just terminate that lease. 1078 00:59:45.320 --> 00:59:46.599 Even at the end of the lease. 1079 00:59:47.000 --> 00:59:51.239 You must allow them to stay there unless you have 1080 00:59:51.360 --> 00:59:56.440 a just cause, okay, and the just cause is covered 1081 00:59:56.440 --> 00:59:58.639 by the law and you'd have to look it up. 1082 00:59:59.119 --> 01:00:02.440 But some of the just cause would be you're selling it, 1083 01:00:03.519 --> 01:00:07.440 or you're renting to an immediate family member and certain 1084 01:00:07.440 --> 01:00:11.719 family members, yes, certain ones know. So it has to 1085 01:00:11.760 --> 01:00:14.360 be like the ones covered by the law. It has 1086 01:00:14.400 --> 01:00:17.519 to be for non payment. It can be for destruction 1087 01:00:17.639 --> 01:00:19.760 of property, but that gray you're not going to win 1088 01:00:19.800 --> 01:00:24.199 that one. So you can, but I don't know if 1089 01:00:24.239 --> 01:00:26.440 you realize that. So people that say they have a 1090 01:00:26.440 --> 01:00:28.920 one year lease or a two year lease or whatever, 1091 01:00:29.079 --> 01:00:32.320 or a six month least, I tell people no, in Colorado, 1092 01:00:32.440 --> 01:00:36.719 now you have a forever lease until until the tenant. 1093 01:00:36.400 --> 01:00:37.119 Wants to leave. 1094 01:00:40.199 --> 01:00:41.519 Can she change the lease? 1095 01:00:41.719 --> 01:00:42.400 She can rent. 1096 01:00:42.679 --> 01:00:45.119 Yes, at the end of the lease, she can raise 1097 01:00:45.159 --> 01:00:47.480 the price, but that's limited on how much she can 1098 01:00:47.559 --> 01:00:50.480 raise it. Can she also it can't be punitive, right. 1099 01:00:50.679 --> 01:00:52.519 Can she put in an amendment that. 1100 01:00:52.519 --> 01:00:55.599 Says, yes, at the end of a lease you can 1101 01:00:55.679 --> 01:00:59.000 change terms and conditions, Yes, you can, but they can't 1102 01:00:59.000 --> 01:01:04.119 be considered and you can't go retroactive. For example, she 1103 01:01:04.280 --> 01:01:06.679 can't put in a clause that says when you leave, 1104 01:01:06.719 --> 01:01:08.760 you have to paint it back because they are she 1105 01:01:08.880 --> 01:01:12.280 already let them paint it, but she can going forward 1106 01:01:12.360 --> 01:01:14.880 say that for anything you change now, you have to 1107 01:01:14.880 --> 01:01:17.559 put it back. But again you'd have to get an 1108 01:01:17.599 --> 01:01:21.199 attorney to do that, and we always recommend that. So 1109 01:01:22.639 --> 01:01:27.559 is this serious enough you want to get rid of them? 1110 01:01:27.679 --> 01:01:27.840 No? 1111 01:01:28.719 --> 01:01:29.320 Okay, but. 1112 01:01:31.239 --> 01:01:33.400 I was just curious, do you think that I want 1113 01:01:33.400 --> 01:01:37.239 to rewrite the lease? I could just increase the security 1114 01:01:37.239 --> 01:01:39.400 deposit by two thousand dollars. 1115 01:01:39.719 --> 01:01:42.119 You know, I don't know what the law says about 1116 01:01:42.159 --> 01:01:45.719 that part. I know you can increase rent. I actually 1117 01:01:45.800 --> 01:01:49.599 don't know about that security deposit. I don't, I really don't. 1118 01:01:50.000 --> 01:01:53.480 And again, that security deposit can't be kept to repaint 1119 01:01:53.519 --> 01:01:55.800 it if that paint. If they leave in good and 1120 01:01:55.800 --> 01:01:58.880 that paint's in good condition, you can't say I'm putting 1121 01:01:58.920 --> 01:02:01.159 it back the way it was. You allowed them to 1122 01:02:01.199 --> 01:02:05.679 paint it, so that paint, unless that paint is destroyed, 1123 01:02:06.119 --> 01:02:09.760 you can't just add to the security deposit for you 1124 01:02:09.880 --> 01:02:14.559 to change it back. It's like if you allowed them 1125 01:02:14.559 --> 01:02:17.800 to put in carpeting and you didn't like the carpeting, 1126 01:02:18.199 --> 01:02:21.400 you can't charge them when they leave for changing out 1127 01:02:21.480 --> 01:02:24.840 the carpeting, unless of course the carpeting is destroyed. It's 1128 01:02:24.960 --> 01:02:28.960 really tricky. Are they just nice enough people that you 1129 01:02:29.000 --> 01:02:31.960 can say, look, this is never going to work. Would 1130 01:02:32.039 --> 01:02:34.039 you if I this is what I would tell them, 1131 01:02:34.440 --> 01:02:36.800 just to make you know, if I put in the 1132 01:02:36.880 --> 01:02:40.280 lease that you have to paint it back to its 1133 01:02:40.320 --> 01:02:43.880 original color or to an eggshell or whatever. Upon leaving, 1134 01:02:43.920 --> 01:02:46.079 would you sign the new lease and then you give 1135 01:02:46.119 --> 01:02:47.199 them a new one your lease? 1136 01:02:47.360 --> 01:02:49.320 I mean, maybe they won't. 1137 01:02:49.000 --> 01:02:54.280 Know that it's that the retroactivity, you know what I'm saying. 1138 01:02:54.320 --> 01:02:56.400 Maybe they'll just fall for it and say, yeah, we'll 1139 01:02:56.400 --> 01:03:00.480 do it, especially if you say, hey, look I was 1140 01:03:00.519 --> 01:03:03.480 going to raise the rent, but maybe I won't, or 1141 01:03:03.519 --> 01:03:05.559 maybe I'm only going to raise it this much if 1142 01:03:05.599 --> 01:03:07.519 you agree to paint it back the way it was. 1143 01:03:07.760 --> 01:03:11.079 There's some negotiating there. Not everything has to be a lawsuit. 1144 01:03:11.199 --> 01:03:17.760 See what happens. We have more coming right up. Go 1145 01:03:17.920 --> 01:03:21.639 with a sure thing Denver's Best roofer Excel roofing dot com. 1146 01:03:21.679 --> 01:03:27.320 You don't pay a cent until you're content, wait time 1147 01:03:27.360 --> 01:03:30.280 for an insurance check up free, no obligation. In comparison, 1148 01:03:30.400 --> 01:03:33.960 call Compass insurance paying too much your coverage at dozens 1149 01:03:33.960 --> 01:03:36.679 of insurance companies find out now three all three seven 1150 01:03:36.719 --> 01:03:39.079 to seven to one. Help. You'll think you're his only 1151 01:03:39.159 --> 01:03:41.639 customer when you choose Frank durand the real estate man 1152 01:03:41.679 --> 01:03:45.119 dot com to list your home with Remax Alliance three 1153 01:03:45.119 --> 01:03:51.800 oh three nine two zero sixteen twenty two. Hi Tom Martino, 1154 01:03:51.960 --> 01:03:54.559 you're troubleshooter three O three seven to one three talk 1155 01:03:54.639 --> 01:03:58.079 seven one three eight two five five. All right, listen, 1156 01:03:59.840 --> 01:04:04.159 you know what did we find out about Foundation Hyundai 1157 01:04:05.199 --> 01:04:08.119 in this situation? They want him to redo the deal? 1158 01:04:08.159 --> 01:04:08.480 Go ahead? 1159 01:04:08.519 --> 01:04:08.840 All right? 1160 01:04:08.880 --> 01:04:14.000 So Joe actually talked or spoke with two different people 1161 01:04:14.280 --> 01:04:20.360 on the sales floor. Ye, Noah and Ed, who are 1162 01:04:20.360 --> 01:04:22.960 not there today, but I was able to get in 1163 01:04:23.000 --> 01:04:26.280 touch with Dustin, who is the general sales manager. 1164 01:04:27.119 --> 01:04:28.159 Good proceeded to. 1165 01:04:28.159 --> 01:04:32.719 Ask me why I have the right to call on 1166 01:04:32.800 --> 01:04:37.440 behalf of the customer okay, and what else? 1167 01:04:37.639 --> 01:04:39.400 And I get all bent out of shape. 1168 01:04:39.559 --> 01:04:44.920 He did and he did help people I did, and 1169 01:04:45.159 --> 01:04:48.960 I basically told I was very nice about it. Shanning 1170 01:04:49.000 --> 01:04:53.480 can attest to this. Yeah, And so at the end 1171 01:04:53.559 --> 01:04:54.519 he just hung up on me. 1172 01:04:55.320 --> 01:04:57.760 Okay, So he's a moron, he does. 1173 01:04:57.800 --> 01:04:59.320 And I don't want to use the name more on 1174 01:04:59.360 --> 01:05:01.920 because they use it for my YouTubers. But he's a 1175 01:05:02.039 --> 01:05:05.360 jerk and he doesn't understand we're trying to help and 1176 01:05:05.840 --> 01:05:08.360 he's not hip, he's just he doesn't understand. 1177 01:05:08.440 --> 01:05:11.239 I mean, so we need to go above this guy. 1178 01:05:11.360 --> 01:05:15.599 We really do yes to the F and I department. 1179 01:05:15.840 --> 01:05:18.440 I have no idea. I like I said, I was 1180 01:05:18.559 --> 01:05:21.280 very complimentary. We need to give it to some dealership 1181 01:05:21.840 --> 01:05:23.440 toward everything to try to get. 1182 01:05:23.360 --> 01:05:29.039 Here's this, where's this? Hyundai Foundation Westminster, Okay. Foundation, by 1183 01:05:29.079 --> 01:05:31.320 the way, started out with all kinds of promises on 1184 01:05:31.400 --> 01:05:33.960 how good they're going to be. They turned out to 1185 01:05:34.000 --> 01:05:38.039 be such slock people. My god, what a bunch of 1186 01:05:38.280 --> 01:05:41.760 clowns they are. They don't solve any problems. 1187 01:05:41.960 --> 01:05:44.039 They you know, in the beginning, they had a guy there, 1188 01:05:44.400 --> 01:05:45.599 what the hell was his name? 1189 01:05:46.480 --> 01:05:49.719 I want to see Josh. Maybe somebody was there that 1190 01:05:49.880 --> 01:05:53.000 was really good. And then he left and I thought 1191 01:05:53.000 --> 01:05:57.039 the whole place went the hell. I mean really, foundation 1192 01:05:57.320 --> 01:06:00.360 is like all the rest of them big and he 1193 01:06:00.400 --> 01:06:04.480 took over, and you know, I just Joe, I have 1194 01:06:04.599 --> 01:06:06.679 no idea why they want you to redo the deal. 1195 01:06:06.760 --> 01:06:10.800 I certainly wouldn't go in there right now. And I 1196 01:06:10.840 --> 01:06:13.360 don't understand what right they think they can do this. 1197 01:06:13.719 --> 01:06:17.199 I would call the dealer Licensing Board for absolutely, positively 1198 01:06:17.280 --> 01:06:20.400 sure right now, while we're working in looking into this, 1199 01:06:21.679 --> 01:06:25.880 who should we who should we assign this to? Is 1200 01:06:25.920 --> 01:06:31.239 Deputy Dollar around I believe so we could probably get 1201 01:06:31.280 --> 01:06:32.719 a hold of him. We have don't. What I want 1202 01:06:32.719 --> 01:06:34.239 to do is I want to call a jam. I 1203 01:06:34.360 --> 01:06:36.599 just I just want to know why they feel they 1204 01:06:36.599 --> 01:06:39.039 can redo it. I want to see the paperwork to Joe, 1205 01:06:39.039 --> 01:06:41.280 if you can send it to us, and I'm gonna 1206 01:06:41.320 --> 01:06:45.840 I'm gonna put Deputy Dollar on this. He's not out, 1207 01:06:45.840 --> 01:06:48.639 he's not traveling. A bow's traveling, right, bow. 1208 01:06:48.599 --> 01:06:50.199 And chopper is out. 1209 01:06:50.760 --> 01:06:53.800 Okay, but we'll give it to a dollar. Okay, let's okay, 1210 01:06:54.000 --> 01:06:56.400 now real quick here, I gotta I gotta take this break. 1211 01:06:56.599 --> 01:07:01.000 I got backed up. But Daniel, this is really interesting. 1212 01:07:01.199 --> 01:07:06.159 On the traveling with prescriptions, we'll talk about that right 1213 01:07:06.159 --> 01:07:13.039 after this. Go with a sure thing Denver's Best Roofer 1214 01:07:13.159 --> 01:07:16.079 Excel Roofing dot com. You don't pay a cent until 1215 01:07:16.079 --> 01:07:22.559 you're content. Time for an insurance checkup free, no obligation. 1216 01:07:22.599 --> 01:07:26.400 In comparison, call Compass insurance paying too much your coverage 1217 01:07:26.440 --> 01:07:29.079 at dozens of insurance companies. Find out Now three all 1218 01:07:29.159 --> 01:07:30.280 three seven to seven to one. 1219 01:07:30.400 --> 01:07:30.679 Help. 1220 01:07:30.840 --> 01:07:33.480 You'll think you're his only customer when you choose Frank 1221 01:07:33.519 --> 01:07:36.000 durand the real estate man dot Com to list your 1222 01:07:36.000 --> 01:07:39.199 home with Remax Alliance three all three nine two zero 1223 01:07:39.280 --> 01:07:44.960 sixteen twenty two. Hi, Tom Martino, you're troubleshooter three all 1224 01:07:44.960 --> 01:07:48.079 three seven to one three talk seven one three eight 1225 01:07:48.079 --> 01:07:52.159 two five five Daniel, what is your question about prescriptions 1226 01:07:52.360 --> 01:07:55.400 and foundation? By the way, we're we're working on that 1227 01:07:55.480 --> 01:07:57.440 off the air for the guy they told the he 1228 01:07:57.559 --> 01:07:59.360 leased cars that he said you got to bring him back. 1229 01:08:00.280 --> 01:08:02.159 It's crazy, Daniel. 1230 01:08:01.880 --> 01:08:04.599 What is your question about prescription drugs? 1231 01:08:05.119 --> 01:08:08.239 What's up? Tom? Good listening to you. 1232 01:08:08.480 --> 01:08:09.159 To thank you man? 1233 01:08:09.239 --> 01:08:10.039 So what's happening? 1234 01:08:11.119 --> 01:08:16.039 So I'll be out of the I'll be living on 1235 01:08:16.079 --> 01:08:17.640 a little trip out of the country. 1236 01:08:18.159 --> 01:08:18.439 Yeah. 1237 01:08:19.079 --> 01:08:22.399 And a friend of mine, a friend of mine has 1238 01:08:22.520 --> 01:08:28.359 asked me for a favor. He has a prescription to 1239 01:08:28.479 --> 01:08:31.760 his name. I'm not gonna say the country, but it's 1240 01:08:31.800 --> 01:08:37.479 not up north, it's not. So Ever, since he asked 1241 01:08:37.479 --> 01:08:38.640 me to do him this favor. 1242 01:08:39.239 --> 01:08:40.640 What is the favor he wants? 1243 01:08:40.960 --> 01:08:41.399 Daniel? 1244 01:08:41.680 --> 01:08:44.359 He wants me. He wants me to bring back the 1245 01:08:44.439 --> 01:08:49.560 prescription and to him, I'm gonna be flying. 1246 01:08:50.600 --> 01:08:52.680 So he lives in another country. 1247 01:08:53.800 --> 01:08:54.760 No, you live here. 1248 01:08:56.279 --> 01:08:58.359 Oh, he wants you to bring it back. Hold on, 1249 01:08:58.399 --> 01:09:03.920 I understand what you're saying. Hang on for go with 1250 01:09:03.960 --> 01:09:07.560 a sure thing Denver's best roofer Excel Roofing dot com. 1251 01:09:07.600 --> 01:09:13.239 You don't pay a cent until you're content. Please time 1252 01:09:13.239 --> 01:09:16.560 for an insurance check up free, no obligation comparison call 1253 01:09:16.640 --> 01:09:19.960 Compass Insurance paying too much your coverage at dozens of 1254 01:09:20.000 --> 01:09:22.920 insurance companies find out now three oh three seven seven 1255 01:09:22.960 --> 01:09:25.720 to one help. You'll think you're his only customer when 1256 01:09:25.760 --> 01:09:28.239 you choose Frank durand the real estate Man dot com 1257 01:09:28.239 --> 01:09:31.359 to list your home with Remax Alliance three oh three 1258 01:09:31.439 --> 01:09:33.359 nine two zero sixteen twenty two. 1259 01:09:38.680 --> 01:09:48.640 Ripped you You don't have run ins as we can. 1260 01:09:49.920 --> 01:09:51.239 Shooter's gonna help. 1261 01:09:51.479 --> 01:09:55.560 Come Man six is the Troubleshooter Show. 1262 01:09:56.199 --> 01:10:01.079 No Tom Martino, Hey Tom Martino here, Welcome to the show. 1263 01:10:01.399 --> 01:10:05.720 If you're looking for great drinking water, that's waterpros dot 1264 01:10:05.720 --> 01:10:07.800 net or a whole house system soft water where you 1265 01:10:07.840 --> 01:10:10.640 can damn near do laundry without detergent it's such a 1266 01:10:10.840 --> 01:10:14.920 great cleaning agent. Softened water good for your pipes, your body, 1267 01:10:14.960 --> 01:10:20.680 your showers, your clotheswaterpros dot net thirty four hundred bucks 1268 01:10:20.680 --> 01:10:23.079 for a whole house. You'll never get better prices with 1269 01:10:23.159 --> 01:10:23.920 better systems. 1270 01:10:24.039 --> 01:10:26.359 Waterpros dot Net. 1271 01:10:26.560 --> 01:10:30.640 Hey, we got a number of things going on. Richard 1272 01:10:30.680 --> 01:10:33.880 called about a speeding ticket. Daniel wants to talk about 1273 01:10:33.920 --> 01:10:35.399 traveling with prescriptions. 1274 01:10:35.439 --> 01:10:37.560 Now, this sounds a little weird to. 1275 01:10:37.479 --> 01:10:39.960 Me right off the bat, but we'll talk about it. 1276 01:10:40.079 --> 01:10:41.840 By the way, this is the show that talks about 1277 01:10:41.880 --> 01:10:44.760 every day aches and pains, that things that make us tick, 1278 01:10:44.840 --> 01:10:47.760 the things that tick us off. Everything basically we're talking about. 1279 01:10:48.000 --> 01:10:51.119 We started the show talking about value in pricing and gouging, 1280 01:10:51.239 --> 01:10:54.760 and the number one complaint we're getting these days is 1281 01:10:54.800 --> 01:11:02.319 pricing number one number one complain. Now, let's talk to Daniel. 1282 01:11:02.640 --> 01:11:07.319 He said, he's traveling. Now, Daniel, where are you traveling to? 1283 01:11:09.000 --> 01:11:10.720 Okay, I'm traveling to Mexico. 1284 01:11:10.880 --> 01:11:11.319 Just do this. 1285 01:11:11.520 --> 01:11:14.119 Okay, got it. Now, you're going to Mexico. 1286 01:11:14.279 --> 01:11:17.960 And your friend said, hey, while you're in Mexico, could 1287 01:11:18.039 --> 01:11:21.760 you pick up some drugs for me and bring them back? Right? No, No, 1288 01:11:21.800 --> 01:11:24.399 I mean I don't mean that in a bad way. Prescription. Now, 1289 01:11:24.600 --> 01:11:27.600 what I need to know is this the prescription that 1290 01:11:27.680 --> 01:11:32.640 he claims to have. Is it an American prescription or 1291 01:11:32.680 --> 01:11:34.319 a Mexican doctor prescription? 1292 01:11:35.399 --> 01:11:38.279 It is a Mexican doctor prescription as far as I know. 1293 01:11:38.880 --> 01:11:40.760 Okay, So is he a Mexican. 1294 01:11:41.880 --> 01:11:42.760 Hot is? 1295 01:11:43.279 --> 01:11:43.760 Okay? 1296 01:11:43.800 --> 01:11:46.239 And he's living here? Now I get it. 1297 01:11:46.439 --> 01:11:49.279 And he says, hey, I need you, since you're going 1298 01:11:49.359 --> 01:11:51.760 to be in Mexico, just pick up these drugs for me. 1299 01:11:51.880 --> 01:11:53.079 Right, So when you go to. 1300 01:11:53.039 --> 01:11:56.520 The pharmacy to pick up these drugs and use his prescription, 1301 01:11:57.159 --> 01:12:01.000 does he already have an order waiting for him? 1302 01:12:01.039 --> 01:12:02.520 That is correct? 1303 01:12:03.039 --> 01:12:05.680 Why can't they ship it to him? 1304 01:12:06.399 --> 01:12:09.439 I don't know. And I actually was getting ready to 1305 01:12:09.439 --> 01:12:11.680 go to the post office, my local post office, and 1306 01:12:11.920 --> 01:12:13.159 ask that question. 1307 01:12:13.560 --> 01:12:16.039 Yeah that it sounds just a little queer to me. 1308 01:12:16.199 --> 01:12:20.119 This a little okay? And yeah, but I but I 1309 01:12:20.159 --> 01:12:22.840 want to know more before I say it. What this 1310 01:12:22.960 --> 01:12:25.039 is the most important question? What kind of drugs are 1311 01:12:25.039 --> 01:12:25.680 we talking about? 1312 01:12:27.560 --> 01:12:29.760 It has to do it. I think it has to 1313 01:12:29.800 --> 01:12:36.000 do with like, uh, what do you say, high blood 1314 01:12:36.000 --> 01:12:37.319 pressure or something like that. 1315 01:12:37.399 --> 01:12:40.479 Okay, So it's not like pain meds or fentanyl or 1316 01:12:40.479 --> 01:12:41.319 anything like that. 1317 01:12:42.319 --> 01:12:45.039 No, no, And I wouldn't do at all. I wouldn't 1318 01:12:45.039 --> 01:12:45.840 even be calling. 1319 01:12:45.640 --> 01:12:48.159 You, so he it really is. It's just like a 1320 01:12:48.199 --> 01:12:50.479 blood pressure med Yeah. 1321 01:12:50.560 --> 01:12:54.199 And maybe, and this is what I'm thinking, medications are 1322 01:12:54.600 --> 01:12:58.319 less expensive in other countries, well, especially next Yes, and 1323 01:12:59.199 --> 01:13:02.880 maybe they're just into, uh, to save a book and 1324 01:13:02.920 --> 01:13:03.600 I understand that. 1325 01:13:04.800 --> 01:13:09.199 Yeah, and we're going, so this is a real pharmacy. 1326 01:13:09.239 --> 01:13:10.600 You're going to go to to pick it up? 1327 01:13:10.960 --> 01:13:11.159 Yeah? 1328 01:13:11.600 --> 01:13:14.479 How much are you picking up? How much does he want. 1329 01:13:14.279 --> 01:13:14.960 You to pick up? 1330 01:13:16.760 --> 01:13:19.079 The way you made it sound is just a couple 1331 01:13:19.159 --> 01:13:24.079 of bottles that should mask a couple of months. And 1332 01:13:24.159 --> 01:13:27.520 that's about it. Everything is legal. The only thing is 1333 01:13:27.800 --> 01:13:31.520 it's just it sounds a little sketchy to me. Also, uh, 1334 01:13:31.760 --> 01:13:33.840 and this is why it has to do a little research. 1335 01:13:33.960 --> 01:13:37.439 I actually watched How to Catch a Muggler on TV, 1336 01:13:37.680 --> 01:13:39.520 a TV show. I don't know if you're familiar with that, 1337 01:13:40.279 --> 01:13:47.399 but they always show people bringing illegal foods, clothes, merchandise. Yeah, 1338 01:13:47.720 --> 01:13:49.640 you know, and and they're like, you know what, you 1339 01:13:49.680 --> 01:13:52.720 cannot bring this along. And I've seen where they catch 1340 01:13:52.800 --> 01:13:57.840 people bringing medications with or without prescription, and you know, 1341 01:13:57.920 --> 01:13:59.800 there are fines involved. 1342 01:14:00.119 --> 01:14:03.600 Usually they don't care about one. Usually they don't care 1343 01:14:03.640 --> 01:14:06.039 about one or two bottles, unless it was like pain 1344 01:14:06.119 --> 01:14:10.319 pills or something. But here's the thing. It doesn't sound 1345 01:14:10.399 --> 01:14:14.680 right to me because most pharmacies will ship and I don't. 1346 01:14:14.920 --> 01:14:18.000 And if he has a prescription issued in Mexico and 1347 01:14:18.079 --> 01:14:21.079 he is in the US, well, I don't know why 1348 01:14:21.079 --> 01:14:23.640 he can't call that pharmacy and have him ship it. 1349 01:14:24.680 --> 01:14:25.640 I have no idea. 1350 01:14:25.720 --> 01:14:30.640 I don't know, and I don't want to do something 1351 01:14:30.680 --> 01:14:34.800 that will put in my life or personal record in jeopardy. 1352 01:14:35.800 --> 01:14:38.000 Do you have the actual name of the medication? 1353 01:14:39.159 --> 01:14:39.600 I do not. 1354 01:14:40.239 --> 01:14:40.680 I do not. 1355 01:14:41.600 --> 01:14:44.399 But did you ever see the prescription? Did he say 1356 01:14:44.399 --> 01:14:47.840 he's going to give you the prescription to take with you. 1357 01:14:47.880 --> 01:14:48.239 No? 1358 01:14:48.119 --> 01:14:51.119 No, he said to just go pick it up at 1359 01:14:51.119 --> 01:14:54.880 a pharmacy, just basically like here, you're going to pick 1360 01:14:54.920 --> 01:14:56.720 up a prescripative for your significant other. 1361 01:14:57.119 --> 01:14:59.079 Okay, No, I get it. I get it. So you'll 1362 01:14:59.119 --> 01:15:02.600 go down and pick up the prescription and give him 1363 01:15:02.600 --> 01:15:05.560 his birth date and name and pay for it and 1364 01:15:05.680 --> 01:15:08.600 just take it home, right I am. 1365 01:15:09.239 --> 01:15:11.800 You know, I'm a little suspicious if he's not telling 1366 01:15:11.840 --> 01:15:14.840 you the name of the drug. He could very well 1367 01:15:15.079 --> 01:15:18.479 be saying it's blood pressure medication and picking up, you know, 1368 01:15:18.520 --> 01:15:20.520 a thousand tablets of oxy cotone. 1369 01:15:21.520 --> 01:15:22.880 I don't want to do that, I know. 1370 01:15:23.760 --> 01:15:26.279 So how do you know what they're giving you is 1371 01:15:26.319 --> 01:15:27.439 blood pressure medication? 1372 01:15:27.960 --> 01:15:33.319 You don't? Yeah, exactly, I don't know, you know, I 1373 01:15:33.399 --> 01:15:37.760 actually don't know what the rule is for traveling with 1374 01:15:38.000 --> 01:15:40.840 a prescription. I mean, I mean what I'm saying is 1375 01:15:40.880 --> 01:15:42.640 I have blood pressure medicine I take with me. 1376 01:15:42.680 --> 01:15:44.159 I mean, no one's ever asked me about it. 1377 01:15:44.199 --> 01:15:46.039 But I don't know what the rule is if I 1378 01:15:46.079 --> 01:15:48.840 pick up medication in another country for someone else. 1379 01:15:49.199 --> 01:15:50.800 But he doesn't sound right to me. 1380 01:15:51.760 --> 01:15:55.199 I mean, even if you put it in the sprin bottle. Yeah, 1381 01:15:55.279 --> 01:15:57.560 drug sniffing dogs sniff it out. It doesn't matter whether 1382 01:15:57.600 --> 01:16:00.479 you have a prescription for it or not, right like, no, no, no, no, 1383 01:16:00.520 --> 01:16:00.800 if you. 1384 01:16:00.760 --> 01:16:03.520 Have a prescription reward. Yeah, But if you have a prescription, 1385 01:16:04.039 --> 01:16:07.800 they're not going to bust you on that. I mean, no, no, no, I'm. 1386 01:16:07.680 --> 01:16:12.159 Just saying, like, you don't really know what you're getting, right, So, man, 1387 01:16:12.199 --> 01:16:13.720 the last thing you want to do is end up 1388 01:16:13.760 --> 01:16:16.840 in jail in Mexico because you are you are you're 1389 01:16:16.920 --> 01:16:18.399 picking up drugs that aren't yours. 1390 01:16:18.399 --> 01:16:19.840 I mean, I as place as he's. 1391 01:16:19.680 --> 01:16:22.159 Saving, can we just give the guy the extra fifty bucks? 1392 01:16:22.279 --> 01:16:24.359 Yeah, like that's run thing. And how much is the 1393 01:16:24.399 --> 01:16:27.079 guy saving? It can't be that much. Blood pressure medicine 1394 01:16:27.119 --> 01:16:30.640 is next to nothing now, Yeah, so I don't know. 1395 01:16:30.680 --> 01:16:32.479 I think, you know, let me ask you something. Is 1396 01:16:32.520 --> 01:16:33.600 he a US citizen? 1397 01:16:35.239 --> 01:16:38.560 I don't know for sure. I'm going to go to 1398 01:16:38.600 --> 01:16:40.560 the extend to say no, because. 1399 01:16:40.319 --> 01:16:42.359 I was going to say if if he you know, 1400 01:16:42.520 --> 01:16:45.000 does he have like a regular doctor he can rescript 1401 01:16:45.000 --> 01:16:47.319 and all that, because they're really things are not that 1402 01:16:48.159 --> 01:16:53.680 things are not that expensive anymore, like like drugs, not. 1403 01:16:53.640 --> 01:16:54.880 All, not a lot of them are. 1404 01:16:56.079 --> 01:16:58.119 I wouldn't do it if you're asking for I mean, 1405 01:16:58.119 --> 01:17:01.159 and Deputy Doc said, it's pretty questionable. 1406 01:17:01.239 --> 01:17:01.840 I don't know. 1407 01:17:01.920 --> 01:17:03.920 I can't give you a legal answer, but I wouldn't 1408 01:17:03.920 --> 01:17:05.359 do it. I really wouldn't know. 1409 01:17:05.880 --> 01:17:10.039 And I was not looking for legal advice by any means. 1410 01:17:10.800 --> 01:17:14.800 I guess what would someone else do because I again, 1411 01:17:14.960 --> 01:17:18.960 I want to get framed. And then all of a sudden, the. 1412 01:17:18.960 --> 01:17:21.760 Reason I wouldn't do it is not because of the US, 1413 01:17:21.880 --> 01:17:26.239 but because of Mexico. Yeah, I mean yeah, and we 1414 01:17:26.319 --> 01:17:29.199 all know what happens in Europe and Russia and all that. 1415 01:17:29.239 --> 01:17:30.119 I mean, look at that man. 1416 01:17:30.199 --> 01:17:34.279 Can you imagine being busted for what? Did grinder have? 1417 01:17:34.600 --> 01:17:38.399 Just some oil? Yeah? 1418 01:17:38.439 --> 01:17:41.079 God, it was like a strong hemp. 1419 01:17:40.920 --> 01:17:42.520 Or seeds, so reed oil? 1420 01:17:42.640 --> 01:17:43.000 Yeah? 1421 01:17:43.039 --> 01:17:43.800 Oh okay. 1422 01:17:43.960 --> 01:17:46.399 It wasn't like she's getting stoned. And even if she 1423 01:17:46.520 --> 01:17:49.920 wasn't mean the oh my god, she she could have 1424 01:17:49.960 --> 01:17:52.920 been in prison for twenty eight years. 1425 01:17:53.560 --> 01:17:56.760 I really, I really like my life of freedom here. 1426 01:17:56.840 --> 01:18:00.840 So yeah, Daniel, I would. 1427 01:18:01.840 --> 01:18:04.239 I wouldn't do it, but you know, and you know, 1428 01:18:05.520 --> 01:18:08.199 I don't even know if drugs are available anymore in 1429 01:18:08.239 --> 01:18:10.680 Mexico like they used to be, because I used to 1430 01:18:10.760 --> 01:18:13.479 hear people say you could walk in a drug store 1431 01:18:13.520 --> 01:18:18.119 down there literally just buy oxy or buy stuff without 1432 01:18:18.119 --> 01:18:20.199 a prescription doc. Did you ever hear that? 1433 01:18:21.279 --> 01:18:24.920 Well, I know you could buy antibiotics down there, and 1434 01:18:25.000 --> 01:18:27.439 I think that the strongest thing you were able to 1435 01:18:27.439 --> 01:18:30.760 buy was sailing on with codeine. I don't think there 1436 01:18:30.800 --> 01:18:33.680 was all the oxy coodon or anything stronger than that. 1437 01:18:34.079 --> 01:18:37.960 But I think let's say antibiotics and uh T threes 1438 01:18:38.479 --> 01:18:40.520 were probably available. 1439 01:18:40.640 --> 01:18:43.479 Okay, And that's the tailan on Okay, thank you three 1440 01:18:43.560 --> 01:18:45.520 oh three seven to one three eight two five five. 1441 01:18:45.520 --> 01:18:47.640 I'm going to talk to Richard about a speeding ticket, 1442 01:18:47.640 --> 01:18:50.439 coming right up and see what we can do for him. 1443 01:18:50.760 --> 01:18:54.920 Genesis Total Exteriors for all of your exterior needs, and 1444 01:18:55.239 --> 01:18:57.760 I'm telling you he converting. He's converting a lot of 1445 01:18:57.760 --> 01:19:00.399 people from siding to stucco, which is a good especially 1446 01:19:00.439 --> 01:19:00.800 if you have. 1447 01:19:00.760 --> 01:19:01.560 An insurance claim. 1448 01:19:01.680 --> 01:19:04.600 It's just a few more bucks to upgrade to a 1449 01:19:04.680 --> 01:19:06.760 lifelong a stucco exterior. 1450 01:19:06.960 --> 01:19:10.199 He also does mold remediation. 1451 01:19:10.640 --> 01:19:20.239 And that's Genesis A Total Exteriors dot com. Go with 1452 01:19:20.319 --> 01:19:23.880 a sure thing Denver's Best roofer Excel Roofing dot com. 1453 01:19:23.920 --> 01:19:29.560 You don't pay a cent until you're content, wait time 1454 01:19:29.600 --> 01:19:32.880 for an insurance check up, free no obligation comparison call 1455 01:19:33.000 --> 01:19:36.319 Compass Insurance paying too much your coverage at dozens of 1456 01:19:36.319 --> 01:19:39.000 insurance companies find out now three oh three seven to 1457 01:19:39.039 --> 01:19:41.880 seven to one. Help. You'll think you're his only customer 1458 01:19:41.920 --> 01:19:44.159 when you choose Frank durand the real estate Man dot 1459 01:19:44.199 --> 01:19:47.479 com to list your home with Remax Alliance three oh 1460 01:19:47.560 --> 01:19:49.439 three nine two zero sixteen twenty two. 1461 01:19:52.560 --> 01:19:54.760 Hi, Tom Martino here, Welcome to the show. 1462 01:19:54.800 --> 01:19:58.119 By the way, Petrolleyroofing dot Com out of Colorado Springs 1463 01:19:58.399 --> 01:20:00.640 has been with us for years. And Michael alleys here 1464 01:20:01.000 --> 01:20:03.359 and I do have one quick question here for you 1465 01:20:03.439 --> 01:20:04.159 on text. 1466 01:20:06.399 --> 01:20:08.520 On where is it? 1467 01:20:08.600 --> 01:20:09.159 Let me find it? 1468 01:20:09.479 --> 01:20:09.880 Okay? 1469 01:20:10.199 --> 01:20:14.119 On on upgrading shingles, because I talked about Genesis doing 1470 01:20:14.159 --> 01:20:19.439 upgrades from siding to stucco. So on the roof upgrading shingles, 1471 01:20:20.159 --> 01:20:25.279 if the whole roof's destroyed, does the does the insurance 1472 01:20:25.279 --> 01:20:28.039 company they want to know, ever, allow for better shingles. 1473 01:20:28.920 --> 01:20:31.760 Now, the insurance company itself is going to pay for 1474 01:20:31.840 --> 01:20:34.119 what was on the roof before, so the. 1475 01:20:34.399 --> 01:20:36.920 Price increase, though then they get more, but they don't 1476 01:20:36.960 --> 01:20:37.880 get a different roof. 1477 01:20:37.960 --> 01:20:41.640 That's right. But most most companies right now will upgrade 1478 01:20:41.680 --> 01:20:44.479 you for a nominal cost, if not free. 1479 01:20:44.479 --> 01:20:46.800 Are you guys? Yeah, absolutely we do. 1480 01:20:48.199 --> 01:20:50.359 Sometimes so it's not in the homeowner's best interest to 1481 01:20:50.399 --> 01:20:55.359 upgrade to a Class boor impact resistant shingle. Why, Well, 1482 01:20:55.760 --> 01:20:58.239 you do get an insurance discount. But what happens is 1483 01:20:59.560 --> 01:21:04.439 after ten years, certain insurance companies depreciate the roof fifty percent, 1484 01:21:04.520 --> 01:21:06.600 and so if your roof isn't replaced, within the ten 1485 01:21:06.960 --> 01:21:09.439 that ten year timeframe, then you're going to be on 1486 01:21:09.520 --> 01:21:12.720 the hook to pay for your own roof, even though 1487 01:21:12.760 --> 01:21:13.600 you've had insurance. 1488 01:21:14.000 --> 01:21:15.760 So you, yeah, you just have to be really good. 1489 01:21:15.800 --> 01:21:18.119 Wait wait, wait, but but that's if you have actual 1490 01:21:18.159 --> 01:21:20.880 cash value or HGV. That's how it used to be. 1491 01:21:20.920 --> 01:21:23.840 But insurance companies are changing to what's called an RSP, 1492 01:21:24.279 --> 01:21:27.800 a roof scheduling program to after really it'll go from an. 1493 01:21:27.760 --> 01:21:30.439 R roof schedule. I've never heard of that. Yeah, it's 1494 01:21:30.520 --> 01:21:32.399 what so it's saying, is that. 1495 01:21:32.439 --> 01:21:34.479 Just for impact resistance. 1496 01:21:34.079 --> 01:21:35.960 It's for all all shingles. 1497 01:21:36.520 --> 01:21:38.520 Okay, I got to write this down. I never I 1498 01:21:38.680 --> 01:21:41.119 never heard of such thing. It's called r SP. 1499 01:21:42.279 --> 01:21:45.039 Really, yeah, and so it's the insurance companies mark. 1500 01:21:45.079 --> 01:21:49.239 Have you heard of RSP? And so it stands for 1501 01:21:49.279 --> 01:21:54.199 what roof scheduling program? And that means that it will 1502 01:21:54.760 --> 01:21:58.199 diminish your values for each year. 1503 01:21:58.279 --> 01:22:01.520 So instead of just having recovery depreciation, which you would have, 1504 01:22:01.640 --> 01:22:04.239 no I get CV. Yeah, they say that's a flat 1505 01:22:04.279 --> 01:22:07.239 out all they pay after ten years, it's your actual 1506 01:22:07.279 --> 01:22:08.119 cash value. 1507 01:22:08.720 --> 01:22:09.840 Oh my goodness. 1508 01:22:10.000 --> 01:22:10.199 Yeah. 1509 01:22:10.279 --> 01:22:12.840 So so in those cases, like for me personally, I 1510 01:22:12.840 --> 01:22:15.520 didn't put an impact resistant shingle on my room. Yes, 1511 01:22:15.800 --> 01:22:18.439 I want to get it replaced before ten years on 1512 01:22:18.560 --> 01:22:19.479 the insurance. 1513 01:22:19.119 --> 01:22:22.199 Even But okay, well does that make sense? 1514 01:22:22.319 --> 01:22:22.520 Yeah? 1515 01:22:22.520 --> 01:22:25.439 But hold on, But if any roof you have to 1516 01:22:25.479 --> 01:22:28.359 replace within ten years and you're betting you're going to 1517 01:22:28.399 --> 01:22:31.560 have oh no no, because you're saying the hail resistant 1518 01:22:31.560 --> 01:22:32.239 one won't be. 1519 01:22:32.239 --> 01:22:35.000 Replaced like it resistantly crash. 1520 01:22:35.199 --> 01:22:37.680 So all right, all that That's why I got to 1521 01:22:37.720 --> 01:22:39.720 digest this for a while. I don't know if people 1522 01:22:39.720 --> 01:22:42.199 are hearing this, but this is major information. Okay, Now 1523 01:22:42.399 --> 01:22:46.600 let's go to Richard. Richard, tell me about your speeding ticket. Hi. 1524 01:22:46.720 --> 01:22:48.279 Tom, Hey, Richard. 1525 01:22:48.960 --> 01:22:50.680 Hey, I'm I'm I'm there. Are you here? 1526 01:22:50.760 --> 01:22:51.600 Can you? Yes? Sir? 1527 01:22:52.600 --> 01:22:54.680 Thank you sir. First of all, I just wanted to 1528 01:22:54.680 --> 01:22:57.119 thank you for your many, many years of service. I've 1529 01:22:57.159 --> 01:23:00.319 been listening to you from the nineteen eighty As a 1530 01:23:00.319 --> 01:23:01.319 matter of fact, you have. 1531 01:23:01.439 --> 01:23:05.039 With another if I had in the eighties. But but 1532 01:23:05.119 --> 01:23:06.960 in any case, I'll get to the to the point. 1533 01:23:07.079 --> 01:23:11.439 I received the ticket a week ago today in Frederick, Colorado. 1534 01:23:12.159 --> 01:23:17.439 And on that particular ticket I have, there is a 1535 01:23:17.520 --> 01:23:20.079 line item for you to sign to acknowledge that you 1536 01:23:20.159 --> 01:23:25.039 receive the ticket. I was never asked to sign it, 1537 01:23:25.079 --> 01:23:30.520 but in that line its stated valid Colorado CDL, which 1538 01:23:30.560 --> 01:23:34.079 I do have. That's that's one thing. I don't know 1539 01:23:34.199 --> 01:23:37.800 whether you know whether or not it is required for us. 1540 01:23:38.000 --> 01:23:41.359 As No, if you don't sign it, if you don't 1541 01:23:41.439 --> 01:23:44.279 sign it, you don't have to sign it. 1542 01:23:44.399 --> 01:23:48.760 However, if you did not sign it and then. 1543 01:23:48.720 --> 01:23:52.039 You said you never got it, they would have to 1544 01:23:52.119 --> 01:23:55.479 prove it, so it does make the burden. 1545 01:23:55.119 --> 01:23:56.640 Shift to them. 1546 01:23:56.680 --> 01:23:59.720 But if you lie about it and it's discovered, it's 1547 01:23:59.760 --> 01:24:03.760 even more trouble. So it's really what they call substance 1548 01:24:03.960 --> 01:24:07.640 over form if you really did get it, even if 1549 01:24:07.680 --> 01:24:11.600 you didn't sign for it, unless you're really pissed off 1550 01:24:11.640 --> 01:24:14.560 at the system and want to make a stand, and 1551 01:24:14.600 --> 01:24:17.600 you don't think there's a way with the that the 1552 01:24:17.640 --> 01:24:20.640 camera in the car or body cam or anything, that 1553 01:24:20.680 --> 01:24:24.800 he got this license plate or she got the license plate, 1554 01:24:24.840 --> 01:24:29.039 then I'm saying, take your chance. But I would never 1555 01:24:29.119 --> 01:24:29.840 lie about it. 1556 01:24:31.319 --> 01:24:33.279 Yeah, not into line about anything. 1557 01:24:33.520 --> 01:24:36.359 But the other The other issue on the ticket is 1558 01:24:36.439 --> 01:24:41.159 I actually wrote the city attorney an email and talked 1559 01:24:41.159 --> 01:24:43.880 to her about this particular ticket, and she got back 1560 01:24:43.880 --> 01:24:44.079 to me. 1561 01:24:44.319 --> 01:24:47.159 Why though, what what what about the ticket that bothers you? 1562 01:24:48.279 --> 01:24:49.880 Well, the other thing that bothers me about. 1563 01:24:50.000 --> 01:24:52.319 First of all, I have a system in my vehicle 1564 01:24:52.680 --> 01:24:54.720 that warns me when I'm five mile an hour of 1565 01:24:54.840 --> 01:24:55.640 speed limits. 1566 01:24:55.880 --> 01:24:57.680 It never was activated. 1567 01:24:58.640 --> 01:25:01.439 But but beyond that, there's another part in the ticket 1568 01:25:01.520 --> 01:25:05.600 there it you know, I was given the opportunity to. 1569 01:25:07.039 --> 01:25:08.960 Pay a fine and have the ticket. 1570 01:25:08.680 --> 01:25:11.359 Reduced from four points to two points. And on the 1571 01:25:11.399 --> 01:25:14.439 back of the ticket it shows that two points would 1572 01:25:14.479 --> 01:25:16.720 go down as operating in an unsafe vehicle. 1573 01:25:17.199 --> 01:25:20.520 But the attorney told me, and you know, you can help. 1574 01:25:20.399 --> 01:25:23.680 Me out here, I hope that that that actually is 1575 01:25:23.760 --> 01:25:29.079 what they call a masking of what the true infraction was. 1576 01:25:29.439 --> 01:25:34.439 So therefore, they're in the process of of reprinting their 1577 01:25:34.479 --> 01:25:38.720 tickets so that they comply with the federal law. 1578 01:25:39.239 --> 01:25:41.199 Is what she's told me. 1579 01:25:41.880 --> 01:25:44.000 But on my particular ticket, it says it would go 1580 01:25:44.079 --> 01:25:46.720 to two points operating in an unsafe vehicle. 1581 01:25:47.840 --> 01:25:50.640 I don't know. Can they arbitrarily just tell you that? 1582 01:25:50.760 --> 01:25:53.800 And if they've told you that, is that legal? Is 1583 01:25:53.840 --> 01:25:54.840 that enough for it to be? 1584 01:25:54.920 --> 01:25:58.520 Well, let's put it this way, Okay, what they have done, 1585 01:25:59.119 --> 01:26:02.079 and this has been going on for years they would 1586 01:26:02.119 --> 01:26:05.840 put down a lesser offense if you don't fight it, 1587 01:26:06.319 --> 01:26:09.560 and it's like a plea deal basically, now, did you 1588 01:26:09.640 --> 01:26:13.520 have an unsafe vehicle? Technically not, but would you rather 1589 01:26:13.640 --> 01:26:16.680 have that than speeding? Then you agree to it. And 1590 01:26:16.720 --> 01:26:19.520 if you agree to it, you agree to it. But 1591 01:26:20.199 --> 01:26:23.239 like sometimes they'll put out a tail light or something. 1592 01:26:23.279 --> 01:26:26.119 They'll say that, I don't know what they're talking about 1593 01:26:26.159 --> 01:26:29.159 when they say that, they have to comply that. There's 1594 01:26:29.199 --> 01:26:31.079 most what's that mark. 1595 01:26:31.319 --> 01:26:34.680 There's quite a few insurance companies that look at a 1596 01:26:34.720 --> 01:26:36.840 defective vehicle like a speeding ticket. 1597 01:26:36.960 --> 01:26:39.520 Of course, yeah they know that, but that's not like, 1598 01:26:40.239 --> 01:26:42.840 that's not like against the laws. What I'm saying is 1599 01:26:43.079 --> 01:26:45.279 what he's doing is not against the law. But insurance 1600 01:26:45.279 --> 01:26:49.520 companies have long ignored those mark. In fact, they'll ask 1601 01:26:49.600 --> 01:26:53.239 you was it really a defective vehicle or really a 1602 01:26:53.279 --> 01:26:56.880 tail light? Or was it masking? So the word masking 1603 01:26:56.920 --> 01:26:58.520 comes from the insurance industry. 1604 01:27:00.479 --> 01:27:03.720 Well, when I looked it up, I looked it up online. 1605 01:27:03.800 --> 01:27:08.479 You know, it definitely has some implications of the anti 1606 01:27:08.640 --> 01:27:12.600 masking and what the municipalities are supposed to be doing. 1607 01:27:13.039 --> 01:27:17.000 But I guess still my question is if in fact, 1608 01:27:17.520 --> 01:27:21.560 on this particular ticket, it says that it's an unsafe 1609 01:27:21.640 --> 01:27:26.079 vehicle operating an unsafe vehicle. Can they arbitrarily change that 1610 01:27:26.520 --> 01:27:29.479 in the system that they report to on our CDL 1611 01:27:29.560 --> 01:27:34.199 as an example to a speeding two point speeding ticket? 1612 01:27:37.279 --> 01:27:42.239 Well, they, you're asking me, can they? When you say legally, 1613 01:27:42.479 --> 01:27:44.239 I mean, I can't answer that. All I can tell 1614 01:27:44.239 --> 01:27:47.960 you is they do it all the time. However, it 1615 01:27:48.039 --> 01:27:51.760 says here specifically, because I looked up the CDL, it 1616 01:27:51.880 --> 01:27:59.079 says for CDLs only if federal regulations prohibit it, so 1617 01:27:59.159 --> 01:28:01.560 they can't. Now, now, this is something I didn't know 1618 01:28:01.640 --> 01:28:04.399 until you mentioned a CDL, so I put in CDL 1619 01:28:04.479 --> 01:28:08.079 with my search, and this says masking a speeding ticket 1620 01:28:08.520 --> 01:28:12.800 is a common practice taking a speeding a violation and 1621 01:28:13.000 --> 01:28:17.840 altering it and keeping it off the record by various means, 1622 01:28:17.880 --> 01:28:23.600 such as making it a non moving violation. However, if 1623 01:28:23.600 --> 01:28:29.720 you hold a CDL, federal regulations prohibit masking on your license, 1624 01:28:29.760 --> 01:28:32.479 so technically they can't do it. 1625 01:28:32.600 --> 01:28:35.560 So let me tell you how it goes down. This 1626 01:28:35.640 --> 01:28:38.119 is my understanding, and I believe Joe Lazier is the 1627 01:28:38.119 --> 01:28:41.000 one I got this from long time ago. When you 1628 01:28:41.000 --> 01:28:43.520 get a speeding ticket or whatever is issued to you 1629 01:28:43.560 --> 01:28:46.279 and you either plea or fight it in court, whatever 1630 01:28:46.319 --> 01:28:49.159 the outcome is what it is. Then it gets sent 1631 01:28:49.199 --> 01:28:52.479 over to DMV. That's when it hits your driving record. 1632 01:28:52.600 --> 01:28:56.640 Now the issue is this with the CDL, they can 1633 01:28:56.680 --> 01:29:00.880 look at the original charge, is my understanding, I'm not sure, right, sure, 1634 01:29:01.159 --> 01:29:04.600 so they can see the original charge was speeding and 1635 01:29:04.680 --> 01:29:08.039 you took you took the plee down to defective taillight 1636 01:29:08.079 --> 01:29:10.600 or whatever it is. I'm not sure they do that 1637 01:29:10.640 --> 01:29:12.159 with a normal driver's like. 1638 01:29:12.399 --> 01:29:12.840 They don't. 1639 01:29:13.039 --> 01:29:16.840 They don't mark. Now, with a normal driver's license, an 1640 01:29:16.840 --> 01:29:19.880 insurance company can charge you as if you had a 1641 01:29:19.920 --> 01:29:23.439 speeding ticket if you tell them it was really for speeding. 1642 01:29:24.359 --> 01:29:25.600 Most of the time they don't. 1643 01:29:26.319 --> 01:29:30.800 But a commercial driver's license, you can't do it at all. 1644 01:29:31.359 --> 01:29:35.279 You can't. It's it's absolutely you're right, it's against the law. 1645 01:29:35.560 --> 01:29:38.439 And with a CDL, well you can not allowed. 1646 01:29:38.760 --> 01:29:42.079 You can still take the plea for whatever municipality or 1647 01:29:42.119 --> 01:29:46.199 whoever you're dealing with. But the bottom line is everybody's 1648 01:29:46.239 --> 01:29:48.079 going to know on your driving record that it was 1649 01:29:48.119 --> 01:29:48.960 a speeding ticket. 1650 01:29:49.119 --> 01:29:53.239 Right. You can still take fewer points, you can still 1651 01:29:53.239 --> 01:29:56.960 take fewer points, that's right for sure, But on your 1652 01:29:57.000 --> 01:29:59.359 CDL it will show us a speeding violation. 1653 01:30:01.159 --> 01:30:03.760 Okay, yeah, and that's what I really wanted to know. 1654 01:30:03.880 --> 01:30:06.359 And you know, it is what it is. You know, 1655 01:30:06.359 --> 01:30:09.159 it's one hundred and twenty dollars fine, four points down 1656 01:30:09.199 --> 01:30:12.159 to two points. It's probably not worth my time or 1657 01:30:12.199 --> 01:30:13.840 money to actually, but I'd like. 1658 01:30:13.840 --> 01:30:17.640 To ask you something, as a CDL holder, tell me 1659 01:30:17.680 --> 01:30:19.079 about it. 1660 01:30:19.119 --> 01:30:19.720 Is it? 1661 01:30:19.760 --> 01:30:22.560 Do you get punished for speeding tickets way more than 1662 01:30:22.560 --> 01:30:25.119 you would with a regular driver's license. Can it affect 1663 01:30:25.119 --> 01:30:26.319 your ability to work? 1664 01:30:27.560 --> 01:30:27.760 Well? 1665 01:30:27.800 --> 01:30:29.840 I think if it's a you know, over a period 1666 01:30:29.880 --> 01:30:34.199 of time you accumulate more than one I think every year. 1667 01:30:34.319 --> 01:30:35.640 Or so, it can affect that. 1668 01:30:35.880 --> 01:30:38.159 Yes, okay, so. 1669 01:30:38.239 --> 01:30:41.960 It's so it's an important thing for me. Although I'm 1670 01:30:42.239 --> 01:30:45.199 retired and I still do a lot of driving for 1671 01:30:45.359 --> 01:30:48.560 various companies and a lot of help out there. It 1672 01:30:49.000 --> 01:30:52.399 could affect me if if, in fact, I were to 1673 01:30:52.600 --> 01:30:55.279 receive another which you know, like I was saying, this 1674 01:30:55.399 --> 01:30:57.079 was also in my personal vehicle. 1675 01:30:57.560 --> 01:31:00.680 But you know, I don't know. 1676 01:31:00.760 --> 01:31:04.439 It's just now obviously wait, we haven't talked about this, 1677 01:31:05.039 --> 01:31:07.079 and that is you can dispute the whole thing and 1678 01:31:07.079 --> 01:31:10.000 fight it. I mean, you're not guilty automatically. I mean, 1679 01:31:10.079 --> 01:31:13.159 the chances of winning a speeding ticket are pretty slim, 1680 01:31:13.279 --> 01:31:15.359 but you can also fight it. I got to move 1681 01:31:15.399 --> 01:31:17.479 on to another call, but I wish you the best. 1682 01:31:17.840 --> 01:31:20.520 Three oh three seven one, three eight two five five. 1683 01:31:20.640 --> 01:31:24.119 Julie was cited for third party damage. 1684 01:31:24.399 --> 01:31:25.359 I don't even understand. 1685 01:31:25.359 --> 01:31:27.840 Are hired, I'm sorry, a third party for damages to 1686 01:31:27.880 --> 01:31:31.359 her home or the city did tell me what you're doing? 1687 01:31:32.439 --> 01:31:35.640 The city hired someone who damaged your home? Is that 1688 01:31:35.680 --> 01:31:40.319 what I'm reading in these notes? Julie, not really, So okay, 1689 01:31:40.399 --> 01:31:43.560 go ahead and tell your story, Pachina, This this note 1690 01:31:43.640 --> 01:31:46.079 line you put here has me confused as hell. Go 1691 01:31:46.119 --> 01:31:48.199 ahead and let me know what's going on, Julie. 1692 01:31:49.760 --> 01:31:50.159 Sure. 1693 01:31:50.520 --> 01:31:53.079 So the city that I live in, their building department, 1694 01:31:53.239 --> 01:31:56.920 hires a third party company to run the building department. 1695 01:31:57.520 --> 01:31:58.640 Oh, they're the ones that. 1696 01:31:58.920 --> 01:32:00.279 Were They're the one that. 1697 01:32:00.279 --> 01:32:02.840 Give out the permits for the permanent work. They're the 1698 01:32:02.840 --> 01:32:04.920 ones that approve or deny the work done. 1699 01:32:05.760 --> 01:32:06.039 Yeah. 1700 01:32:06.079 --> 01:32:08.439 So they have a private contractor doing this. 1701 01:32:10.119 --> 01:32:11.079 A third party company. 1702 01:32:11.159 --> 01:32:12.439 Yeah, yeah, that's what I meant. 1703 01:32:12.520 --> 01:32:15.439 Like, Okay, yeah, so. 1704 01:32:16.039 --> 01:32:16.880 Long story short. 1705 01:32:16.960 --> 01:32:19.199 Last year in May at twenty twenty three, there was 1706 01:32:19.279 --> 01:32:23.079 major hailstorms. I got hail damage. Obviously, I need your 1707 01:32:23.119 --> 01:32:25.319 roofers should come give me estimates. And I had one 1708 01:32:25.399 --> 01:32:29.359 roofer stay to me like that, this is all wrong, 1709 01:32:29.560 --> 01:32:31.359 as in the work that was done, which was new 1710 01:32:31.399 --> 01:32:35.119 in twenty twenty. And so then I'm like, what do 1711 01:32:35.199 --> 01:32:37.399 you mean it's wrong because I don't know anything about roofine. 1712 01:32:37.479 --> 01:32:40.359 So in twenty twenty when you had in twenty twenty, 1713 01:32:40.399 --> 01:32:42.680 when you had the roof done, was it also because 1714 01:32:42.680 --> 01:32:43.279 of hal. 1715 01:32:46.439 --> 01:32:48.119 Yeah, And the. 1716 01:32:48.199 --> 01:32:51.279 Roofer that was looking at the most recent damage said, hey, 1717 01:32:51.760 --> 01:32:57.680 this previous job was done all wrong, right because. 1718 01:32:57.399 --> 01:33:00.560 A there wasn't enough events and then and there was 1719 01:33:01.039 --> 01:33:02.399 I don't know if you know anything about the pitch, 1720 01:33:02.439 --> 01:33:04.880 but I've learned an awful lot the pitch that my 1721 01:33:05.079 --> 01:33:07.880 roofs have two roofs are below a two twelve. 1722 01:33:08.520 --> 01:33:09.560 With a two twelve or. 1723 01:33:09.479 --> 01:33:12.079 Below roof, you cannot have three tab shingles on it. 1724 01:33:13.159 --> 01:33:15.680 Okay, now is that right? Mike O'Malley, do you know 1725 01:33:15.720 --> 01:33:16.079 about that? 1726 01:33:16.720 --> 01:33:19.159 Just put that my closer to your Yeah, it's right. 1727 01:33:19.319 --> 01:33:21.880 You have to go with the low slope roofing. Material. 1728 01:33:22.479 --> 01:33:23.960 All right, I got to take a break. I'll come 1729 01:33:24.039 --> 01:33:25.760 right back and see where we're going with is Julie. 1730 01:33:25.800 --> 01:33:28.399 I think she's gonna blame the third party because they 1731 01:33:28.399 --> 01:33:36.039 were inspecting we'll have more coming up. Go with a 1732 01:33:36.079 --> 01:33:39.640 sure thing Denver's Best roofer Excel Roofing dot com. You 1733 01:33:39.640 --> 01:33:45.439 don't pay a cent until you're content. Time for an 1734 01:33:45.439 --> 01:33:49.079 insurance check up free, no obligation. In comparison, call Compass 1735 01:33:49.119 --> 01:33:52.399 Insurance paying too much your coverage at dozens of insurance 1736 01:33:52.399 --> 01:33:54.880 companies find out now three O three seven to seven 1737 01:33:54.880 --> 01:33:57.680 to one help. You'll think you're his only customer when 1738 01:33:57.720 --> 01:34:00.199 you choose Frank durand the real estate Man dot com 1739 01:34:00.239 --> 01:34:03.359 to list your home with Remax Alliance three oh three 1740 01:34:03.439 --> 01:34:10.079 nine two zero sixteen twenty two. Hi Tom Martino, you're 1741 01:34:10.079 --> 01:34:12.479 a troubleshooter three oh three seven one three talks seven 1742 01:34:12.520 --> 01:34:14.479 one three eight two five five Julie, I think I 1743 01:34:14.600 --> 01:34:17.880 understand the problem. So you're in your city, the building 1744 01:34:17.920 --> 01:34:23.000 department is run by a private company because the municipality 1745 01:34:23.119 --> 01:34:25.279 hires a private company to do it. 1746 01:34:25.640 --> 01:34:27.039 This is not unheard of. 1747 01:34:27.439 --> 01:34:31.000 There are private companies that run water systems, sewage systems. 1748 01:34:31.039 --> 01:34:32.319 Private companies that do. 1749 01:34:32.279 --> 01:34:36.199 Street maintenance, and in this case, they say, run our 1750 01:34:36.319 --> 01:34:40.640 building department. Okay, in running the building department. I know 1751 01:34:40.680 --> 01:34:42.880 you're going to make the case because of how you 1752 01:34:43.000 --> 01:34:46.479 presented it that they aired in their inspections of your 1753 01:34:46.560 --> 01:34:50.399 roof three years ago when it was replaced, and it 1754 01:34:50.640 --> 01:34:56.520 costs and it was done improperly. They use the improper shingle. 1755 01:34:56.560 --> 01:34:57.760 What else was done wrong? 1756 01:35:00.000 --> 01:35:02.680 But at that time, that's all I knew. And then 1757 01:35:02.720 --> 01:35:05.520 when I got my roof replaced in September of twenty 1758 01:35:05.600 --> 01:35:09.119 twenty three, I had my roofer and I were up 1759 01:35:09.119 --> 01:35:12.800 there when they tore off the shingles, you could see mold. 1760 01:35:13.079 --> 01:35:17.239 They the decking was improper, they used plywood and certain 1761 01:35:17.239 --> 01:35:20.439 areas or replace it. There's millions of gaps within the boards. 1762 01:35:20.720 --> 01:35:22.880 What do you mean it was improper? They didn't. They 1763 01:35:22.880 --> 01:35:23.960 didn't lay it down right. 1764 01:35:25.520 --> 01:35:26.159 No, they did not. 1765 01:35:26.439 --> 01:35:27.720 I don't know how you lay it right if you 1766 01:35:27.760 --> 01:35:31.319 got a two inch gap between boards. 1767 01:35:30.680 --> 01:35:35.760 And so you're saying this roof was never you're saying 1768 01:35:35.880 --> 01:35:40.399 this roof was never inspected properly. Had it been inspected properly, 1769 01:35:40.720 --> 01:35:43.399 it would have been laid down properly, and you would 1770 01:35:43.399 --> 01:35:45.319 not have had the additional damage. 1771 01:35:46.760 --> 01:35:50.119 Correct if they would have come to see the decking 1772 01:35:50.640 --> 01:35:54.000 and not approved it, they would have had to redo it. 1773 01:35:54.279 --> 01:35:56.399 That's exactly what I just said. Then you wouldn't have 1774 01:35:56.399 --> 01:35:58.239 had the damage. We can get right to that point, 1775 01:35:58.279 --> 01:35:59.159 and I agree with you. 1776 01:35:59.279 --> 01:36:00.479 I totally agree with you. 1777 01:36:00.560 --> 01:36:03.399 Okay, if what you're saying is true, they put it 1778 01:36:03.439 --> 01:36:06.520 on improperly, it wasn't inspected, and as a result, you 1779 01:36:06.560 --> 01:36:08.760 have additional damage. What I need to ask you is 1780 01:36:08.920 --> 01:36:11.399 what's that additional damage. 1781 01:36:12.640 --> 01:36:15.640 My sighting is bubbling like, it's like wavy like from 1782 01:36:15.680 --> 01:36:19.800 the moisture, and I've also had ceiling damages. 1783 01:36:20.079 --> 01:36:22.640 Then you need a public adjuster because your insurance will 1784 01:36:22.640 --> 01:36:27.479 cover additional damage. It's going to be easier to get 1785 01:36:27.520 --> 01:36:29.359 your insurance to cover it. And I'm going to tell 1786 01:36:29.399 --> 01:36:34.119 you why. The governmental immunity will go to that will 1787 01:36:34.159 --> 01:36:38.840 extend to private companies who are hired by the municipality. 1788 01:36:39.000 --> 01:36:41.479 So you're going to have the worst time in the 1789 01:36:41.520 --> 01:36:44.039 world if you think you're going to sue the city 1790 01:36:44.880 --> 01:36:49.800 for this neglect or for this oversight. It's going to 1791 01:36:49.880 --> 01:36:57.039 be really, really difficult. Your insurance covers all of this stuff. 1792 01:36:57.600 --> 01:37:01.720 If it's a result of this dammage, it's gonna be covered. 1793 01:37:04.119 --> 01:37:07.520 To see, the tail didn't cause the damage, it's the 1794 01:37:07.560 --> 01:37:10.039 three years of the rain and snow melting on the roof. 1795 01:37:10.159 --> 01:37:15.760 Yes, unfortunately, that's right. And however, now you're right. If 1796 01:37:15.760 --> 01:37:20.000 it's normal wear and tear or lack of make coverage, 1797 01:37:20.520 --> 01:37:25.319 it could be denied depending on how it's presented. I 1798 01:37:25.399 --> 01:37:29.960 was going to recommend that you consult a public adjuster 1799 01:37:30.239 --> 01:37:32.960 to see if you can get it covered by your insurance. 1800 01:37:33.479 --> 01:37:34.800 Because I'm gonna. 1801 01:37:34.520 --> 01:37:38.880 Tell you this, Julie, unless I'm sadly mistaken, which I'm 1802 01:37:38.960 --> 01:37:41.840 usually not, you're either gonna get it covered by your 1803 01:37:41.880 --> 01:37:44.760 insurance company or you're gonna have no coverage and to 1804 01:37:44.920 --> 01:37:47.680 sue the city. What do you think that's gonna cost you. 1805 01:37:48.520 --> 01:37:52.960 It's gonna cost you way, way, way more. You're gonna lose. 1806 01:37:53.319 --> 01:37:58.239 You can't sue them because that company has governmental immunity. Well, 1807 01:37:58.279 --> 01:38:01.159 actually you can sue them. There's a process, but it's 1808 01:38:01.199 --> 01:38:04.880 going to be I don't think you're going to get anything, 1809 01:38:05.000 --> 01:38:05.720 is what I'm saying. 1810 01:38:07.319 --> 01:38:11.039 But see I'm not. Initially I started a claim. There's 1811 01:38:11.039 --> 01:38:16.199 a claim filed with that company's Professional Liability. 1812 01:38:14.279 --> 01:38:16.399 Good and what are they saying. 1813 01:38:16.399 --> 01:38:20.000 They're the ones that Oh they're lying left and right 1814 01:38:20.079 --> 01:38:23.439 and sending letters to the roofing company telling they sums 1815 01:38:23.520 --> 01:38:25.560 up great jobs, we passed this. 1816 01:38:27.399 --> 01:38:29.399 Yeah, but what what tell me what you put in 1817 01:38:29.479 --> 01:38:32.960 a claim that third party, that third party running the 1818 01:38:32.960 --> 01:38:36.640 building department? Are they saying to you, yes, you can 1819 01:38:36.640 --> 01:38:38.800 put a claim in with our insurance, right. 1820 01:38:40.279 --> 01:38:41.479 They I don't need their permission. 1821 01:38:41.560 --> 01:38:42.000 I did it. 1822 01:38:42.840 --> 01:38:46.319 Okay, Well, actually they cooperated though, because you found out 1823 01:38:46.359 --> 01:38:48.399 who they're whatever. I don't care how you word it, 1824 01:38:48.439 --> 01:38:52.800 but they they are not opposing you putting an a claim. 1825 01:38:52.840 --> 01:38:55.039 If their insurance wants to pay it, they're not going 1826 01:38:55.119 --> 01:38:56.399 to oppose it. Is that right? 1827 01:38:57.920 --> 01:38:59.039 They are opposing it. 1828 01:38:59.479 --> 01:39:00.880 Okay, that's what I meant. 1829 01:39:01.000 --> 01:39:04.039 So they're not giving you They are opposing it under 1830 01:39:04.079 --> 01:39:06.560 what grounds? Are they opposing the claim you put into 1831 01:39:06.600 --> 01:39:07.279 their insurance? 1832 01:39:09.359 --> 01:39:12.000 They are stating that my roof pitches are over A 1833 01:39:12.079 --> 01:39:13.840 two twelve when they have no proof. 1834 01:39:14.800 --> 01:39:18.199 Okay, So they're doing it on a factual basis, which 1835 01:39:18.239 --> 01:39:22.119 is good. They're not saying they're not invoking governmental immunity, 1836 01:39:22.159 --> 01:39:24.239 are they? 1837 01:39:24.399 --> 01:39:25.079 I wouldn't think so. 1838 01:39:25.279 --> 01:39:26.079 They're part of no. 1839 01:39:26.119 --> 01:39:28.560 I mean they never mentioned it, right, They never mentioned 1840 01:39:28.600 --> 01:39:34.000 government immunity right, No, and their insurance company did not 1841 01:39:34.199 --> 01:39:39.359 mention it, right. Correct. That's good news. So if it 1842 01:39:39.399 --> 01:39:43.159 comes down to simply proving the pitch of the roof, 1843 01:39:43.880 --> 01:39:48.920 that's way easier than if they claim governmental immunity. So 1844 01:39:49.239 --> 01:39:51.720 is that the big issue now that you don't have 1845 01:39:51.760 --> 01:39:52.880 a two twelve pitch? 1846 01:39:55.159 --> 01:39:56.239 That's their claim yet. 1847 01:39:57.199 --> 01:40:00.600 So if you show them proof with an engineer who 1848 01:40:00.680 --> 01:40:04.560 measures it, that you have a two twelve roof, then 1849 01:40:04.560 --> 01:40:06.399 they have to pay the claim, right because they're not 1850 01:40:06.479 --> 01:40:13.000 protesting the claim. 1851 01:40:10.239 --> 01:40:13.199 Correct, So why haven't you done that? 1852 01:40:13.479 --> 01:40:15.840 Pictures aren't going. 1853 01:40:17.359 --> 01:40:18.279 Pictures aren't going to know? 1854 01:40:18.479 --> 01:40:19.720 I need like a professional. 1855 01:40:19.960 --> 01:40:20.720 I need a professional. 1856 01:40:20.800 --> 01:40:23.520 Yeah, you actually do. But this is good news. See, 1857 01:40:23.560 --> 01:40:26.239 I am happy for you, Julie, because they're not. They 1858 01:40:26.319 --> 01:40:29.479 never even mentioned, forget it, Julie, were covered under the 1859 01:40:29.560 --> 01:40:33.039 city's immunity. They never mentioned that. If they're so stupid 1860 01:40:33.039 --> 01:40:36.000 as to mention that's not a two twelve pitch and 1861 01:40:36.039 --> 01:40:38.920 you could easily prove it is, well, then you took 1862 01:40:38.960 --> 01:40:39.960 their argument away. 1863 01:40:40.279 --> 01:40:44.039 You're gonna get it covered, okay. 1864 01:40:44.239 --> 01:40:47.039 Well, so here's what I want to know. Michael O'Malley 1865 01:40:47.079 --> 01:40:50.520 with a petrolley roofing. Who does she get like, why 1866 01:40:50.560 --> 01:40:52.800 won't they take a roofer's word for it? That is 1867 01:40:52.840 --> 01:40:53.560 a two twelve. 1868 01:40:53.720 --> 01:40:57.640 Well, it's easy to manipulate the pictures and see that, 1869 01:40:57.800 --> 01:41:00.319 hey look this is like I could go and say this. 1870 01:41:00.920 --> 01:41:02.880 Over so she needs really an engineer. 1871 01:41:02.920 --> 01:41:06.079 An engineer would probably somebody that stamps it and says, hey, 1872 01:41:06.079 --> 01:41:08.640 look this is a bright twelve, and you know what they're. 1873 01:41:09.119 --> 01:41:11.920 I think once you do that, you're you're gonna have it. 1874 01:41:12.239 --> 01:41:14.439 I mean, in my opinion, we got to take this break. 1875 01:41:14.439 --> 01:41:22.479 We got more coming up. Go with a sure thing 1876 01:41:22.560 --> 01:41:25.880 Denver's Best roofer Excel Roofing dot com. You don't pay 1877 01:41:25.920 --> 01:41:32.000 a cent until you're content. Time for an insurance check 1878 01:41:32.079 --> 01:41:36.079 up free no obligation comparison call Compass Insurance paying too 1879 01:41:36.159 --> 01:41:39.239 much your coverage at dozens of insurance companies find out 1880 01:41:39.279 --> 01:41:41.399 now three oh three seven to seven to one help. 1881 01:41:41.560 --> 01:41:44.199 You'll think you're his only customer when you choose Frank 1882 01:41:44.279 --> 01:41:46.720 durand the Real estate Man dot com to list your 1883 01:41:46.760 --> 01:41:49.920 home with Remax Alliance three oh three nine two zero 1884 01:41:50.000 --> 01:41:57.800 sixteen twenty two. Hi Tom Martino, your troubleshooter three oh 1885 01:41:57.920 --> 01:42:01.199 three seven to one three, three oh three seven one 1886 01:42:01.239 --> 01:42:02.720 three eight two five five. 1887 01:42:05.680 --> 01:42:06.920 Ronda has a. 1888 01:42:06.840 --> 01:42:13.279 Follow up with T Mobile. Yes, this was the weird one. 1889 01:42:14.279 --> 01:42:15.079 Let me get rid of that. 1890 01:42:15.119 --> 01:42:18.079 Okay, there we go. Yeah, Ronda, so your cell was 1891 01:42:18.159 --> 01:42:20.399 damaged and you wanted to replace? 1892 01:42:20.800 --> 01:42:23.000 Can I ask you a really huge favor, real quick? 1893 01:42:23.359 --> 01:42:24.880 Yeah, go ahead before. 1894 01:42:26.039 --> 01:42:26.439 Can you? 1895 01:42:26.520 --> 01:42:30.359 Can you tell uh, Deputy Doc that I said, Hi, he. 1896 01:42:30.359 --> 01:42:32.359 Delivered my daughter thirty one years ago. 1897 01:42:32.880 --> 01:42:34.000 Are you kidding me? 1898 01:42:35.039 --> 01:42:36.720 Whoa tough deliver? 1899 01:42:36.960 --> 01:42:38.239 So I remember? 1900 01:42:40.720 --> 01:42:40.920 Ay? 1901 01:42:40.920 --> 01:42:43.319 Wait, you remember Ronda's daughter specifically? 1902 01:42:43.359 --> 01:42:47.560 Now I was just kidding. Oh okay, my daughter. 1903 01:42:47.760 --> 01:42:50.239 Was breach and she had her legs up in the air. 1904 01:42:50.760 --> 01:42:52.920 How many breaches did you do, Doc? 1905 01:42:53.119 --> 01:42:53.680 Oh? A lot? 1906 01:42:53.840 --> 01:42:58.439 While there's like, uh maybe five percent of births five 1907 01:42:59.399 --> 01:42:59.880 of breach. 1908 01:43:00.920 --> 01:43:04.199 Well here my husband, my husband worked on your wife's car. 1909 01:43:04.399 --> 01:43:06.239 My best friend bought your wife's car. 1910 01:43:06.720 --> 01:43:10.560 Oh wow. And you know, Deputy Doc said, when he 1911 01:43:10.640 --> 01:43:13.600 delivers a baby, he would always say, now, that's one 1912 01:43:13.640 --> 01:43:15.640 of the cutest babies I've ever seen. 1913 01:43:16.600 --> 01:43:20.039 Oh the mine was? They all are. 1914 01:43:20.680 --> 01:43:25.359 Yeah, so anyway they have Okay, so Doc, she says, hello, 1915 01:43:25.399 --> 01:43:26.000 isn't that cool? 1916 01:43:26.239 --> 01:43:27.079 Anyways? 1917 01:43:26.720 --> 01:43:32.079 So you're you said that you wanted to replace the screen, 1918 01:43:32.600 --> 01:43:35.119 and you paid a ninety nine dollars deductible under the 1919 01:43:35.159 --> 01:43:39.560 assurance plan, and they they sent you a new phone 1920 01:43:39.680 --> 01:43:43.319 right and and UH charge you four hundred bucks or 1921 01:43:43.359 --> 01:43:47.000 a refurbished phone, the wrong phone. I know you had 1922 01:43:47.000 --> 01:43:51.800 a problem there, but eventually the bottom line is they haven't. 1923 01:43:51.960 --> 01:43:54.560 They need proof of delivery of your old phone before 1924 01:43:54.600 --> 01:43:56.479 they'll credit your account. We'll come back to you on 1925 01:43:56.520 --> 01:43:57.920 that because I'm out of time and I want to 1926 01:43:57.960 --> 01:44:00.039 give you some time to answer it. We have that 1927 01:44:00.119 --> 01:44:04.119 coming up on the Troubleshooter Show. I'm Tom Martinez Alsotrolley Roofing. 1928 01:44:04.319 --> 01:44:05.920 Dot com in the house. 1929 01:44:12.279 --> 01:44:15.560 Go with a sure thing Denver's best roofer Excel Roofing 1930 01:44:15.640 --> 01:44:18.319 dot com. You don't pay a cent until you're content. 1931 01:44:19.880 --> 01:44:24.119 Please time for an insurance check up free, no obligation 1932 01:44:24.279 --> 01:44:28.119 comparison call Compass Insurance paying too much your coverage at 1933 01:44:28.159 --> 01:44:30.880 dozens of insurance companies find out now three oh three 1934 01:44:31.079 --> 01:44:34.199 seven seven one help. You'll think you're his only customer 1935 01:44:34.239 --> 01:44:36.479 when you choose Frank durand the Real estate Man dot 1936 01:44:36.520 --> 01:44:39.880 com to list your home with Remax Alliance three oh 1937 01:44:39.880 --> 01:44:41.800 three nine two zero sixteen twenty two. 1938 01:44:47.279 --> 01:44:52.680 Rit ne need advice so you don't have. 1939 01:44:55.239 --> 01:44:59.760 Run ins as cam. No Shooter's gonna hilp. 1940 01:45:00.159 --> 01:45:02.880 Come man, this is. 1941 01:45:02.840 --> 01:45:04.159 The Troubleshooter Show. 1942 01:45:04.800 --> 01:45:09.600 Now Tom Martino, Hi, Tom Martino here, Welcome to the show. 1943 01:45:09.680 --> 01:45:12.279 Three oh three seven one three talk seven one three 1944 01:45:12.359 --> 01:45:15.319 eight two five five. We're here to help you solve 1945 01:45:15.359 --> 01:45:17.720 problems and answer questions, take complaints. This hour brought to 1946 01:45:17.720 --> 01:45:20.279 you by renew home Innovations dot Com for the best 1947 01:45:20.279 --> 01:45:26.039 shower conversions ever. Beautiful beautiful walls like stone, look like stone, 1948 01:45:26.039 --> 01:45:29.640 feel like stone, stone resin, no maintenance required, glass panels 1949 01:45:29.680 --> 01:45:32.920 on the front and diffused or clear, and then you 1950 01:45:32.960 --> 01:45:36.880 can have the wrap around, no door needed, smooth thresholds 1951 01:45:36.920 --> 01:45:42.359 to transjistion over without needing to step over anything. Renew 1952 01:45:42.359 --> 01:45:45.560 home Innovations dot Com two or three days and then 1953 01:45:46.159 --> 01:45:49.279 you have seventy two months to pay with no interest 1954 01:45:50.479 --> 01:45:55.680 three three nine zero four two thousand, three three nine 1955 01:45:55.760 --> 01:45:58.960 zero four two thousand renew home Innovations dot Com. So 1956 01:45:59.520 --> 01:46:05.640 Ronda called with T mobile problem and she said that 1957 01:46:06.439 --> 01:46:10.359 they promised, well, we had one deputy call and they 1958 01:46:10.399 --> 01:46:13.319 promised it would no No. I know what happened. I 1959 01:46:13.359 --> 01:46:15.399 told you to wait because they promised it would be 1960 01:46:15.439 --> 01:46:18.640 done by July thirty first, which is today, And so 1961 01:46:18.680 --> 01:46:20.279 I wanted to know if they did finished. 1962 01:46:20.319 --> 01:46:21.319 Did you get your phone? 1963 01:46:22.439 --> 01:46:22.560 No? 1964 01:46:22.800 --> 01:46:25.680 So what I did get my phone? But what happened 1965 01:46:25.840 --> 01:46:27.600 is I mean your credit? 1966 01:46:28.960 --> 01:46:29.159 No. 1967 01:46:29.840 --> 01:46:33.279 T Mobile did a conference call with a lady named 1968 01:46:33.359 --> 01:46:36.399 Ruth from T Mobile did a conference call with Kenya 1969 01:46:36.479 --> 01:46:41.640 from Assurance, and she said that the documentation of the 1970 01:46:41.720 --> 01:46:45.119 lady I talked to the day before, Liz, wasn't in 1971 01:46:45.159 --> 01:46:45.880 there at all. 1972 01:46:46.840 --> 01:46:49.640 Someone, someone at eleven. 1973 01:46:49.239 --> 01:46:53.600 Am, said that it'll take one to two more billion cycles. 1974 01:46:53.920 --> 01:46:57.600 Are you kidding me? You've been waiting since when to 1975 01:46:57.720 --> 01:46:58.720 get this credit? 1976 01:47:03.159 --> 01:47:05.319 Since March twenty first. 1977 01:47:06.039 --> 01:47:07.960 That's when you first sent in your phone. 1978 01:47:09.119 --> 01:47:13.640 No, my phone was their March tempt and so okay, 1979 01:47:14.359 --> 01:47:17.039 it three one, and then the second phone was three ten, 1980 01:47:17.439 --> 01:47:19.439 and then we received our bill from cheap. 1981 01:47:19.359 --> 01:47:22.439 So we're talking about the four full months they've had 1982 01:47:22.479 --> 01:47:27.159 your phone, yes, and that you can't find it and 1983 01:47:27.199 --> 01:47:30.720 they have not credited you, and they're charging you four 1984 01:47:30.800 --> 01:47:32.479 hundred dollars. 1985 01:47:32.720 --> 01:47:36.119 Yeah, four hundred and eighty dollars, eighty three dollars and 1986 01:47:36.159 --> 01:47:36.640 eighty cent. 1987 01:47:37.239 --> 01:47:39.800 So what did when you were on the phone. What 1988 01:47:39.960 --> 01:47:43.880 did they suggest you do it? Verison not Verizon? At 1989 01:47:44.159 --> 01:47:46.399 which what cell phone? Is it planing? 1990 01:47:46.439 --> 01:47:48.479 Are you on mobile? 1991 01:47:50.760 --> 01:47:52.960 What did they they suggested? 1992 01:47:53.039 --> 01:47:54.319 I set a payment. 1993 01:47:54.039 --> 01:47:57.119 Plan up for it. Yeah, but mobile is on that 1994 01:47:57.199 --> 01:47:58.119 and get rid of the bill. 1995 01:47:59.520 --> 01:48:01.439 What do you mean they can't get rid of the bill. 1996 01:48:01.560 --> 01:48:06.479 They're okay, and it's a company that they sold us 1997 01:48:06.520 --> 01:48:07.319 the insurance to. 1998 01:48:09.159 --> 01:48:13.359 And are you saying when you say the assurance or assurance. 1999 01:48:14.119 --> 01:48:15.520 Assurant with the teeth? 2000 01:48:15.800 --> 01:48:16.119 Okay? 2001 01:48:16.199 --> 01:48:17.399 My husband kindly. 2002 01:48:17.079 --> 01:48:18.000 Wrote that in the notes. 2003 01:48:18.039 --> 01:48:25.159 I see, Okay, So right now you haven't paid it 2004 01:48:25.319 --> 01:48:30.520 and it's on your bill, yes, gosh, dang it. 2005 01:48:31.920 --> 01:48:33.479 And T Mobiles says. 2006 01:48:33.760 --> 01:48:36.720 The team Mobiles giving me a credit hold until August 2007 01:48:36.800 --> 01:48:43.039 tempt What does that mean? They won't start collecting again 2008 01:48:43.119 --> 01:48:44.720 until after August temph. 2009 01:48:44.760 --> 01:48:46.800 So they're going to wait until then to see if 2010 01:48:46.840 --> 01:48:48.119 you get a credit. 2011 01:48:49.039 --> 01:48:51.159 Yeah, which I won't because it's going to be one 2012 01:48:51.600 --> 01:48:53.880 one to one to two more billing cycles. 2013 01:48:54.159 --> 01:48:56.760 Again, did Assurance say why it takes so long to 2014 01:48:56.840 --> 01:48:57.680 issue a credit? 2015 01:48:58.880 --> 01:49:01.319 They say it's because they can't find the phone in 2016 01:49:01.359 --> 01:49:04.000 the warehouse. They have proofs that they have it, They have. 2017 01:49:03.960 --> 01:49:07.520 The well then why is that your problem? I don't 2018 01:49:08.119 --> 01:49:09.680 This thing is crazy. 2019 01:49:10.560 --> 01:49:13.760 It is crazy. 2020 01:49:14.039 --> 01:49:17.159 Well, somebody's got to call them. I mean, this is ridiculous. 2021 01:49:17.399 --> 01:49:20.920 We got to call these people. They're just jerking you around. 2022 01:49:21.039 --> 01:49:23.279 I mean it's not Look, you have a receipt. 2023 01:49:23.279 --> 01:49:23.840 It was sent. 2024 01:49:23.960 --> 01:49:26.880 They even agree that they received it, so if they 2025 01:49:27.039 --> 01:49:30.279 lost it, that shouldn't be your problem. Who do we 2026 01:49:30.319 --> 01:49:32.680 have that can explain that to these morons? 2027 01:49:33.760 --> 01:49:35.680 I don't know because I try to call them and 2028 01:49:35.840 --> 01:49:38.319 I cannot get through. They tell me what number I'm 2029 01:49:38.359 --> 01:49:40.880 calling from, and they don't let me get through. 2030 01:49:42.920 --> 01:49:46.159 We can probably get through. You have the initial number 2031 01:49:46.199 --> 01:49:48.359 to call. Do you have someone there you've been talking 2032 01:49:48.399 --> 01:49:49.520 to at Assurance? 2033 01:49:50.680 --> 01:49:55.159 No, because they've cease to communicate with me unless I. 2034 01:49:55.159 --> 01:49:56.199 Go through T Mobile. 2035 01:49:56.640 --> 01:49:58.399 I can call T Mobile. 2036 01:50:00.039 --> 01:50:04.159 And they can take our password and make a phone 2037 01:50:04.199 --> 01:50:06.760 call to Assurance with me on a line into a 2038 01:50:06.800 --> 01:50:09.560 conference call. That's the only way I can talk to Assurance. 2039 01:50:11.920 --> 01:50:13.840 And that's what they did yesterday they called me. 2040 01:50:16.199 --> 01:50:23.119 So T Mobile is your bridge between them? Yep, and 2041 01:50:23.199 --> 01:50:26.479 T Mobile heard them say they have proof they have 2042 01:50:26.560 --> 01:50:27.000 the phone. 2043 01:50:28.079 --> 01:50:32.000 They heard them say that several times. 2044 01:50:32.039 --> 01:50:36.520 Now, then why won't T Mobile say to them or 2045 01:50:36.640 --> 01:50:37.600 advocate for you. 2046 01:50:38.840 --> 01:50:41.479 They're not advocating for me at all. 2047 01:50:42.479 --> 01:50:44.319 Anybody have any ideas? 2048 01:50:44.680 --> 01:50:46.399 This started in February, So. 2049 01:50:48.239 --> 01:50:49.520 Yeah, this thing sucks. 2050 01:50:50.399 --> 01:50:55.520 I'm looking up insurant Assurant because we really need to 2051 01:50:55.560 --> 01:50:56.600 get to them directly. 2052 01:50:56.720 --> 01:50:59.319 Somebody at assurance has to care. 2053 01:51:00.640 --> 01:51:04.159 And man, and. 2054 01:51:04.119 --> 01:51:07.960 They're not documenting their phone calls so obviously because they 2055 01:51:08.239 --> 01:51:11.760 don't have any entry for me talking to Liz two 2056 01:51:11.880 --> 01:51:16.039 days ago that guaranteed me twenty four to forty eight hours. 2057 01:51:17.319 --> 01:51:18.000 No, they're just. 2058 01:51:20.159 --> 01:51:22.760 And you can't sue because you haven't paid it yet. 2059 01:51:23.720 --> 01:51:24.000 Right? 2060 01:51:25.560 --> 01:51:29.800 Is Mark still on? Is he still on or not? 2061 01:51:30.920 --> 01:51:31.720 I wanted to run that. 2062 01:51:32.239 --> 01:51:35.279 I kind of feel like T Mobiles to be responsible 2063 01:51:35.279 --> 01:51:37.399 because we paid the insurance through them. 2064 01:51:38.680 --> 01:51:41.920 Okay, purchased it. We're gonna you know what, Doc, can 2065 01:51:41.960 --> 01:51:44.159 you call T Mobile for her and start there? At 2066 01:51:44.199 --> 01:51:46.600 least you're listening to this problem? 2067 01:51:46.680 --> 01:51:46.920 Right? 2068 01:51:47.880 --> 01:51:53.119 Yeah? I can try, because here's here's what I would say. 2069 01:51:53.760 --> 01:51:55.039 It's a very simple thing. 2070 01:51:55.479 --> 01:51:58.640 You've been on a conference call several times and verified 2071 01:51:58.680 --> 01:52:01.439 they got the phone. They just said they can't place 2072 01:52:01.560 --> 01:52:05.520 where it is. That's not her problem. She's done everything. 2073 01:52:05.600 --> 01:52:09.600 She's supposed to do. I mean, you're the one selling 2074 01:52:09.640 --> 01:52:12.640 this damn insurance policy. Or we got to get a 2075 01:52:12.720 --> 01:52:18.119 contact at assurance and call them. I would I would 2076 01:52:18.239 --> 01:52:21.880 at least doc start, at least start making some calls 2077 01:52:22.479 --> 01:52:25.479 and see if we can get someone at tea mobile, 2078 01:52:26.159 --> 01:52:28.520 maybe even in media or something that can help. 2079 01:52:29.000 --> 01:52:31.720 Yeah, I'll try the media relations Tom Yeah. 2080 01:52:31.560 --> 01:52:34.840 And say, look, this is ridiculous. What's happening to this woman? 2081 01:52:35.199 --> 01:52:38.640 She just doesn't want to be charged for the phone 2082 01:52:38.720 --> 01:52:44.399 she sent back? All right, RONA hold on, Craig, what's 2083 01:52:44.439 --> 01:52:52.079 going on with you? Craig, welcome to the showy. 2084 01:52:49.880 --> 01:52:53.520 Real quick and listening. What's you since the mid eighties? 2085 01:52:53.560 --> 01:52:54.560 So wow? 2086 01:52:54.720 --> 01:52:57.960 For years now, I got all of these listeners calling 2087 01:52:58.000 --> 01:52:58.960 in about the eighties. 2088 01:52:59.039 --> 01:53:00.960 This is so cool. What's happening with you? 2089 01:53:02.000 --> 01:53:05.479 We're all getting older and we're all getting well. Hey, hey, hey, yeah, 2090 01:53:05.479 --> 01:53:06.159 I guess we are. 2091 01:53:06.439 --> 01:53:08.079 I guess I guess we are. 2092 01:53:07.840 --> 01:53:11.560 Have have you met as your referless folks? Been with 2093 01:53:11.680 --> 01:53:14.760 Smith's for the last four years? Four years years? 2094 01:53:14.800 --> 01:53:15.600 The clerk choice. 2095 01:53:15.840 --> 01:53:17.640 But this call is just to give a shout out 2096 01:53:17.960 --> 01:53:18.359 if I. 2097 01:53:18.279 --> 01:53:21.079 Can, sure you can from one of us, from one 2098 01:53:21.119 --> 01:53:21.399 of us. 2099 01:53:22.319 --> 01:53:27.479 Truths Jacob with the trolley. We've met a few times. 2100 01:53:27.479 --> 01:53:31.439 I just signed a contract with Jacob yesterday for the 2101 01:53:31.680 --> 01:53:34.439 to do my rough But on one thing with Jacob, 2102 01:53:34.479 --> 01:53:39.640 he's been really patient and helping me to understand like 2103 01:53:39.760 --> 01:53:45.600 the the actual cash value, how the recoverable and appreciation 2104 01:53:45.760 --> 01:53:49.119 works and all that, so I understand really when I'm 2105 01:53:49.119 --> 01:53:53.000 getting into what's going on, how this gets paid and everything. 2106 01:53:53.279 --> 01:53:56.760 So just a quick shout out to Jacob. Is Jacob's 2107 01:53:56.800 --> 01:53:59.439 on one of his son's birthdays today, so he can 2108 01:53:59.520 --> 01:54:00.840 give that out to him too. 2109 01:54:01.399 --> 01:54:05.199 Thank you, Thank you man for waiting to tell them. 2110 01:54:05.680 --> 01:54:07.560 And who is Jacob? Mike? 2111 01:54:07.600 --> 01:54:09.319 Who is Jacob that he's talking about? 2112 01:54:09.439 --> 01:54:12.439 And Jacob is one of our He's just a dynamite guy. 2113 01:54:12.479 --> 01:54:15.880 I tell you I've met Jacob, and you know how 2114 01:54:15.960 --> 01:54:17.760 you just get a feeling for somebody. How long has 2115 01:54:17.800 --> 01:54:19.880 you Jacob had owned a painting company. He's been with 2116 01:54:19.960 --> 01:54:24.159 us for about a year now. Yeah, and he's just dynamite, 2117 01:54:24.239 --> 01:54:26.720 Like he's a person that you want to be a 2118 01:54:26.760 --> 01:54:28.560 friend with, not just someone that you want to work with. 2119 01:54:28.600 --> 01:54:29.039 That's cool. 2120 01:54:29.079 --> 01:54:30.880 Now, he's got like six kids, so I can't tell 2121 01:54:30.920 --> 01:54:33.119 you which one of his birthdays they are like they 2122 01:54:34.760 --> 01:54:37.600 But I tell you, man, all of his kids are dynamite. 2123 01:54:37.600 --> 01:54:40.680 They were like little bow ties and they're just the 2124 01:54:40.720 --> 01:54:43.920 cutest little things. But yeah, Jacob is one of the best. 2125 01:54:44.000 --> 01:54:47.399 But we're really selective in who we hire. You know, 2126 01:54:47.680 --> 01:54:51.319 they carry our reputation with us, and Jacob exemplifies what 2127 01:54:51.359 --> 01:54:54.520 we do at Petrolley Roofing. So what a wonderful Carl. 2128 01:54:54.560 --> 01:54:55.439 Thank you so much for that. 2129 01:54:56.760 --> 01:54:59.560 Yeah, we do appreciate the feedback. Trust me, we got 2130 01:54:59.560 --> 01:55:06.960 more coming right up on the Troubleshooter Show. Go with 2131 01:55:07.039 --> 01:55:10.600 a sure thing Denver's Best roofer Excel Roofing dot com. 2132 01:55:10.640 --> 01:55:16.279 You don't pay a cent until you're content, wait time 2133 01:55:16.319 --> 01:55:19.239 for an insurance check up free, no obligation. In comparison, 2134 01:55:19.359 --> 01:55:22.920 call Compass Insurance paying too much your coverage at dozens 2135 01:55:22.920 --> 01:55:25.640 of insurance companies find out now three all three seven 2136 01:55:25.760 --> 01:55:28.560 seven to one help. You'll think you're his only customer 2137 01:55:28.600 --> 01:55:30.880 when you choose Frank durand the Real estate Man dot 2138 01:55:30.880 --> 01:55:34.199 com to list your home with Remax Alliance three all 2139 01:55:34.239 --> 01:55:39.720 three nine two zero sixteen twenty two. Hi Tom Martino 2140 01:55:39.800 --> 01:55:43.960 here three oh three seven one three talk three oh 2141 01:55:44.000 --> 01:55:46.720 three seven one three eight two five five, I got 2142 01:55:46.760 --> 01:55:49.920 Michael Maalley with me from for Trolley Roofing, and we're 2143 01:55:49.960 --> 01:55:53.520 talking about this thing that is causing some confusion because 2144 01:55:53.560 --> 01:55:56.000 I got some texts on it and they want us 2145 01:55:56.039 --> 01:56:02.760 to clarify it. And it's called scheduling or the official word, 2146 01:56:03.319 --> 01:56:06.079 and in fact I'm wondering, you know what, we should 2147 01:56:06.079 --> 01:56:10.000 get Compass Insurance Group onto to talk about it. But 2148 01:56:10.279 --> 01:56:13.760 it's called what's the official word? 2149 01:56:14.000 --> 01:56:17.840 So some people will call it a roof surface payment schedule, 2150 01:56:19.840 --> 01:56:22.760 some will call it a roof payment schedule. Some different 2151 01:56:22.800 --> 01:56:24.720 insurance companies have different terms. 2152 01:56:24.439 --> 01:56:28.159 But okay, and basically what does it say. 2153 01:56:28.600 --> 01:56:31.960 It says that over or after a certain time period, 2154 01:56:32.159 --> 01:56:36.720 your roof will transition from an RCD policy to an 2155 01:56:36.720 --> 01:56:40.399 ACD policy. And so most of that cut off is 2156 01:56:40.439 --> 01:56:42.159 about ten years, so. 2157 01:56:42.239 --> 01:56:46.159 They take a little bit away from your coverage every year. Yeah. So, 2158 01:56:46.319 --> 01:56:48.159 and by the way, this won't happen to you unless 2159 01:56:48.159 --> 01:56:50.640 you have this kind of policy right which they're starting with. 2160 01:56:51.039 --> 01:56:53.479 So you probably don't have it, but look out for it. 2161 01:56:53.840 --> 01:56:56.399 When they say you have a roof scheduling program, it 2162 01:56:56.439 --> 01:56:58.199 means they're going to pay a certain amount each year 2163 01:56:58.199 --> 01:57:02.680 for ten years and then it goes down a tenth 2164 01:57:02.760 --> 01:57:04.840 maybe not a tent, but it goes down over ten years. 2165 01:57:04.880 --> 01:57:06.680 And then at the end of ten years, is it 2166 01:57:06.720 --> 01:57:08.560 only fifty percent covered or yes? 2167 01:57:09.399 --> 01:57:12.840 For a normal thirty year shingle or asphalt shingle, after 2168 01:57:12.960 --> 01:57:17.239 ten years, you'll you'll only get like a fifty percent 2169 01:57:17.960 --> 01:57:20.479 recoverable cost on that. 2170 01:57:20.680 --> 01:57:24.960 So it's an ACB policy. Do you think basically everything's 2171 01:57:25.000 --> 01:57:26.800 going to move to that eventually. 2172 01:57:26.880 --> 01:57:30.199 For insurance sake, especially in high risk areas. That's where 2173 01:57:30.199 --> 01:57:33.399 they're moving right. It's a losing game for insurance in 2174 01:57:33.439 --> 01:57:36.359 Colorado right now, and the house doesn't like to lose. 2175 01:57:37.039 --> 01:57:41.720 Yeah, So Kaschina, if you could just put a quick 2176 01:57:41.760 --> 01:57:45.279 call into Compass, I want to know about this. So 2177 01:57:45.560 --> 01:57:49.119 what they're saying is this, if you have a roof 2178 01:57:49.239 --> 01:57:52.520 that's going to last because it's hail resistant, is that 2179 01:57:52.600 --> 01:57:57.680 really helping you? Well, technically you can go through several 2180 01:57:57.720 --> 01:58:02.439 storms without ever getting replaced, right, So let's say it 2181 01:58:02.479 --> 01:58:04.520 goes on for ten years and you never had to 2182 01:58:04.560 --> 01:58:08.880 replace it under insurance. In the tenth year, it might 2183 01:58:08.960 --> 01:58:13.640 only be covered by fifty percent. So does it depreciate 2184 01:58:13.680 --> 01:58:14.439 after that or not? 2185 01:58:15.319 --> 01:58:20.079 Yeah, it'll continue to depreciate down to whatever that expected life. 2186 01:58:20.279 --> 01:58:22.359 Own the roof is. Yeah, okay, so it's not just 2187 01:58:22.479 --> 01:58:23.119 ten years. 2188 01:58:24.640 --> 01:58:30.000 So after ten years, you won't have any recoverable depreciation, okay, right, 2189 01:58:30.319 --> 01:58:33.760 and then it's going to continue to depreciate the actual 2190 01:58:33.800 --> 01:58:37.880 cash value of that roof down to zero if it's 2191 01:58:37.880 --> 01:58:39.600 a twenty year roof, you know, after ten years. 2192 01:58:39.640 --> 01:58:42.000 So really what they're saying is it's going to be 2193 01:58:42.039 --> 01:58:45.720 actual cash value eventually. And so you have a roof, 2194 01:58:45.960 --> 01:58:48.399 you're gonna pay for your roof, Yeah, exactly. 2195 01:58:48.439 --> 01:58:50.960 They think that it's a something that you should. 2196 01:58:50.720 --> 01:58:52.960 Be because well, you know, if you think about it, 2197 01:58:53.000 --> 01:58:56.399 I know this doesn't sound like I mean, I don't 2198 01:58:56.399 --> 01:58:59.600 really like insurance companies, but really it is more fair. 2199 01:58:59.640 --> 01:59:02.239 I mean, if you think about it, most people would 2200 01:59:02.319 --> 01:59:05.760 keep a roof as long as they possibly can because they. 2201 01:59:05.680 --> 01:59:07.319 Know eventually they'll get a new one. 2202 01:59:07.399 --> 01:59:09.960 And if you think about it, to replace a forty 2203 01:59:10.039 --> 01:59:12.399 year roof or a thirty year roof with a brand 2204 01:59:12.439 --> 01:59:14.840 new one because you had a hailstorm, to me, doesn't 2205 01:59:15.000 --> 01:59:18.000 it doesn't make sense. I can't believe that it was 2206 01:59:18.079 --> 01:59:21.920 part of your policy to begin with actual replacement value. 2207 01:59:22.039 --> 01:59:25.279 I mean, because if you think about it. Who does 2208 01:59:25.359 --> 01:59:29.760 replacement value? Cars don't do it. I can't think of 2209 01:59:29.920 --> 01:59:33.600 any other insurance that does full replacement value. 2210 01:59:34.359 --> 01:59:36.399 I can't. That's why I want to talk to Compass. 2211 01:59:36.399 --> 01:59:38.239 I want to know if they have any that they 2212 01:59:38.279 --> 01:59:42.600 can recall that does the actual not actual, the full 2213 01:59:42.680 --> 01:59:48.399 replacement value now actual catch value ACV. That means really, 2214 01:59:48.439 --> 01:59:50.000 I don't know why they put cash in it. They 2215 01:59:50.000 --> 01:59:52.840 could just call it actual value. What it means is 2216 01:59:52.920 --> 01:59:56.640 whatever something is worth is what you get. With car insurance, 2217 01:59:56.800 --> 01:59:59.479 that's what you get. Whatever it's worth is what you get. 2218 02:00:00.039 --> 02:00:02.399 Your car's worth one hundred thousand, you don't get a 2219 02:00:02.439 --> 02:00:05.960 replacement for that. You get if it's fifty thousand, you 2220 02:00:05.960 --> 02:00:08.279 get fifty. If it's a thirty thousand dollars car, you 2221 02:00:08.359 --> 02:00:10.920 get fifteen. If it's a few years old. I mean, 2222 02:00:11.159 --> 02:00:13.920 you never get what you paid for it. But with roofing, 2223 02:00:14.039 --> 02:00:15.680 you would get more than you paid for it in 2224 02:00:15.680 --> 02:00:19.279 most cases. So I think the whole industry's going that way. 2225 02:00:20.560 --> 02:00:22.920 I don't think there'll ever be a time in the 2226 02:00:22.960 --> 02:00:25.239 future you can get full replacement on a roof. 2227 02:00:25.880 --> 02:00:29.079 Yeah, I mean, from an insurance standpoint, it's a it's 2228 02:00:29.119 --> 02:00:30.720 a much safer or. 2229 02:00:30.880 --> 02:00:36.520 For the for the insurance company. Okay, So here's the thing. 2230 02:00:37.279 --> 02:00:43.199 If you go with this kind of roof, then maybe 2231 02:00:43.239 --> 02:00:45.640 people say, why shouldn't I go with a better roof, 2232 02:00:46.039 --> 02:00:50.479 because then I'll have it longer. The chances of me 2233 02:00:50.600 --> 02:00:54.000 replacing it are nil. But you're saying, well, if you 2234 02:00:54.000 --> 02:00:56.319 have a regular asphalt roof and have to replace it 2235 02:00:56.680 --> 02:00:58.359 with a storm because you know you're going to get 2236 02:00:58.359 --> 02:01:02.199 a storm within ten years, right, but isn't it still depreciated? 2237 02:01:02.960 --> 02:01:06.960 It is, but you'll fall within the replacement cost value 2238 02:01:07.119 --> 02:01:08.880 portion of that insurance policy. 2239 02:01:08.920 --> 02:01:09.560 What does that mean? 2240 02:01:09.720 --> 02:01:13.079 So it means that they'll pay the actual cost to 2241 02:01:13.359 --> 02:01:15.640 replace the full value of the roof. So if it's 2242 02:01:15.640 --> 02:01:19.760 a twenty thousand dollars roof and you're you're within ten years, 2243 02:01:19.760 --> 02:01:21.279 they'll pay you the twenty thousand. 2244 02:01:21.079 --> 02:01:24.199 Even on a hail packed resistant roof if it was destroyed. 2245 02:01:24.239 --> 02:01:26.560 But it just doesn't get destroyed and get disty. 2246 02:01:26.560 --> 02:01:27.479 I see what you're saying. 2247 02:01:27.680 --> 02:01:30.800 So an as fall roof, you will get full replacement 2248 02:01:30.840 --> 02:01:34.159 for the first ten years. Yeah, exactly, so my so 2249 02:01:34.239 --> 02:01:36.960 in other words, with so, what they're saying is most 2250 02:01:37.039 --> 02:01:40.159 roofs will get full replacement for ten years. Right, but 2251 02:01:40.359 --> 02:01:45.199 after ten years, yeah, you start getting sadly diminished fast. 2252 02:01:45.000 --> 02:01:45.840 Sadly diminished. 2253 02:01:45.920 --> 02:01:46.159 Yeah. 2254 02:01:46.279 --> 02:01:48.880 And so for me, I'd rather reset that ten year 2255 02:01:48.960 --> 02:01:52.239 time clock, right, I get five to seven years? 2256 02:01:52.399 --> 02:01:54.920 Yeah, get it go with a sure thing Denver's Best 2257 02:01:55.000 --> 02:01:57.560 roof of Excel roofing dot com. You don't pay a 2258 02:01:57.640 --> 02:02:04.159 cent until you're content. Time for an insurance check up free, 2259 02:02:04.239 --> 02:02:08.279 no obligation comparison call Compass Insurance paying too much your 2260 02:02:08.279 --> 02:02:11.239 coverage at dozens of insurance companies find out now three 2261 02:02:11.319 --> 02:02:13.840 all three seven seven to one. Help. You'll think you're 2262 02:02:13.840 --> 02:02:16.399 his only customer when you choose Frank durand the real 2263 02:02:16.479 --> 02:02:19.479 estate Man dot com to list your home with Remax 2264 02:02:19.520 --> 02:02:22.520 Alliance three all three nine two zero sixteen twenty two. 2265 02:02:28.319 --> 02:02:31.560 Hi Tom Martine here three three seven one three talk 2266 02:02:32.520 --> 02:02:36.239 seven one three eight two five five. We tried to 2267 02:02:36.279 --> 02:02:41.960 get this person on the show. He had texted me 2268 02:02:42.000 --> 02:02:43.159 on my Google number. 2269 02:02:44.319 --> 02:02:45.800 And here's the deal, he says. 2270 02:02:45.840 --> 02:02:49.680 His credit card company called and reached out to him 2271 02:02:49.720 --> 02:02:55.399 about consolidating. They said they will reduce what I owe 2272 02:02:55.439 --> 02:03:00.520 them for a monthly fee. And he's says, but I've 2273 02:03:00.520 --> 02:03:03.760 always paid on time I suspect this is some kind 2274 02:03:03.800 --> 02:03:07.079 of scam. First of all, credit card companies aren't going 2275 02:03:07.119 --> 02:03:10.560 to take less money to settle a debt from people 2276 02:03:10.880 --> 02:03:12.199 who have been paying their bills. 2277 02:03:12.239 --> 02:03:13.880 They're just not going to do it. Okay. 2278 02:03:14.119 --> 02:03:16.600 Now you say it's your credit card company, but there 2279 02:03:16.640 --> 02:03:19.600 are many many companies that can sound like your credit 2280 02:03:19.600 --> 02:03:22.359 card company and they're not your credit card company. 2281 02:03:22.399 --> 02:03:22.720 Okay. 2282 02:03:23.000 --> 02:03:28.319 I just wouldn't buy it, okay. And consolidation of credit 2283 02:03:28.359 --> 02:03:31.720 cards is sometimes a good idea of the math makes sense. 2284 02:03:31.920 --> 02:03:34.239 If you can actually get a manageable payment, you won't 2285 02:03:34.239 --> 02:03:36.920 be late, and it lowers your interest a bit. There's 2286 02:03:36.960 --> 02:03:40.760 nothing wrong with it, okay, if you can make your payments. 2287 02:03:40.800 --> 02:03:43.359 But then once you do that and your credit cards 2288 02:03:43.359 --> 02:03:47.800 are paid off through consolidation, then you should not use 2289 02:03:47.840 --> 02:03:52.279 those credit cards again, because then you're going to have 2290 02:03:52.319 --> 02:03:55.520 double the debt and that's a problem a lot of 2291 02:03:55.560 --> 02:03:58.600 people get into. So I am urging you not to 2292 02:03:58.640 --> 02:04:04.600 do that. Okay. On other consumer stuff, here our numbers 2293 02:04:04.600 --> 02:04:08.039 three oh three seven one three talk three O three 2294 02:04:08.199 --> 02:04:12.920 seven one three eight two five five. Let's talk about 2295 02:04:13.359 --> 02:04:18.119 the beauty industry, and I'm talking about cosmetic surgery and 2296 02:04:18.199 --> 02:04:20.319 things This is something. 2297 02:04:20.119 --> 02:04:21.479 I've been meaning to talk about. 2298 02:04:22.640 --> 02:04:28.000 Believe it or not, gen Zers and people who are 2299 02:04:28.079 --> 02:04:32.119 younger are saying that they want less and less of 2300 02:04:32.199 --> 02:04:40.239 cosmetic surgery. Young adults say that they believe the benefits 2301 02:04:41.840 --> 02:04:45.960 are not outweighed by the negative impacts, so they say 2302 02:04:46.399 --> 02:04:52.159 that they are shying away from cosmetic surgery and cosmetic procedures. 2303 02:04:52.680 --> 02:04:57.359 And in fact, if you look at statistics, the percentage 2304 02:04:57.560 --> 02:05:03.439 of cosmetic surger is going way down and there's going 2305 02:05:03.520 --> 02:05:06.880 to be a big gap because baby boomers and slightly 2306 02:05:06.960 --> 02:05:10.640 behind baby boomers have been using most of the cosmetic surgery. 2307 02:05:11.039 --> 02:05:15.439 The facelifts, the brow lifts, the eyelifts, the chin of 2308 02:05:15.760 --> 02:05:18.880 whatever gobble gobble get rid of, and all of this 2309 02:05:19.000 --> 02:05:24.079 stuff has been being used by a disproportionate portion or 2310 02:05:24.119 --> 02:05:28.039 section of the population. So you have a lot of 2311 02:05:28.079 --> 02:05:32.079 this being done by older people who are dying off. 2312 02:05:32.239 --> 02:05:35.640 The younger people are not buying it now. Fillers are 2313 02:05:35.680 --> 02:05:36.199 another thing. 2314 02:05:36.359 --> 02:05:40.039 Some people are going for fillers and temporary fixes, but 2315 02:05:40.239 --> 02:05:45.960 cosmetic surgery seems to be on a downward trend. 2316 02:05:46.119 --> 02:05:47.800 Well, Tom, that's because they're young. 2317 02:05:48.600 --> 02:05:51.760 I mean, I don't think anybody wanted plastic surgery when 2318 02:05:51.800 --> 02:05:52.319 they were young. 2319 02:05:52.560 --> 02:05:55.159 Let's see what happens to these people when they saw it. 2320 02:05:55.520 --> 02:05:58.079 I'm saying their opinions, they are opinions of it. 2321 02:06:00.079 --> 02:06:01.439 Their opinions are changing. 2322 02:06:02.119 --> 02:06:06.079 Whereas I'm saying that even I know what you're saying, Doc, 2323 02:06:06.159 --> 02:06:10.920 but the forty and fifty year olds that had positive, 2324 02:06:11.359 --> 02:06:17.239 not positive, but not negative impressions of cosmetic surgery, those 2325 02:06:17.520 --> 02:06:21.119 people now at that same age group seem to have 2326 02:06:21.199 --> 02:06:26.800 more negative opinions of cosmetic surgery. So I don't know 2327 02:06:27.000 --> 02:06:31.239 if people think that's good or bad. But you're saying 2328 02:06:31.520 --> 02:06:34.079 that they're going to change as they get older, because 2329 02:06:34.119 --> 02:06:36.800 they're going to see that their faces sagging and say, 2330 02:06:37.159 --> 02:06:39.439 no matter what I said, I'm going to change. It 2331 02:06:39.520 --> 02:06:45.279 depends because the attitude usually is what comes first, and 2332 02:06:45.319 --> 02:06:48.960 then the behavior. Right, your attitude is, hey, this is 2333 02:06:49.000 --> 02:06:52.880 not a bad idea. Apparently younger people have a more 2334 02:06:52.920 --> 02:06:57.479 negative attitude toward cosmetic procedures. I mean, at least that's 2335 02:06:57.520 --> 02:07:00.960 what this trend seems to be showing on this study. 2336 02:07:01.720 --> 02:07:06.119 So here is something else that's important. Again, things I 2337 02:07:06.119 --> 02:07:09.960 wanted to talk about. We had slammed lines. Did you 2338 02:07:10.159 --> 02:07:11.720 know that? 2339 02:07:11.840 --> 02:07:12.159 Again? 2340 02:07:12.199 --> 02:07:17.359 And I keep referencing, I keep referencing gen Z. Does 2341 02:07:17.399 --> 02:07:19.920 anyone know gen Z is age? 2342 02:07:20.479 --> 02:07:21.560 I keep looking it up. 2343 02:07:21.680 --> 02:07:25.640 The age range for gen Z is twelve to twenty seven. 2344 02:07:25.800 --> 02:07:31.039 Okay, so a lot of adults. But they're younger adults. 2345 02:07:31.479 --> 02:07:35.600 Do you know, And I know you may think interviewing 2346 02:07:35.600 --> 02:07:37.479 them is not going to do much, but the eighteen 2347 02:07:37.520 --> 02:07:40.640 to twenty seven year olds and even eighteen to thirty 2348 02:07:40.680 --> 02:07:43.800 five year olds, guess where their political leanings are going? 2349 02:07:44.920 --> 02:07:47.239 More conservative? Did you know that? 2350 02:07:48.079 --> 02:07:52.680 And this was a deep dive into gen Z adults 2351 02:07:53.119 --> 02:07:56.720 and just beyond gen zs that show that a lot 2352 02:07:56.760 --> 02:08:00.680 of of them on politics are becoming more moderate and 2353 02:08:00.800 --> 02:08:04.000 less liberal in recent years, a shift that comes as 2354 02:08:04.760 --> 02:08:09.119 and one of the main reasons they cite are economic issues. 2355 02:08:10.119 --> 02:08:15.159 Now that doesn't mean necessarily they're extremely conservative. Many of 2356 02:08:15.159 --> 02:08:19.840 them socially are still hold some liberal views, which isn't 2357 02:08:19.840 --> 02:08:23.840 a bad thing, I guess, but political ideologies are swinging 2358 02:08:23.920 --> 02:08:27.720 more towards center and right than left when it comes 2359 02:08:27.760 --> 02:08:31.600 to gen Zers and just beyond gen Zers. They are 2360 02:08:31.640 --> 02:08:36.800 doing this through interviews, downloads and search results and all 2361 02:08:36.840 --> 02:08:42.800 of that, saying that people are becoming more moderate in 2362 02:08:42.880 --> 02:08:46.239 the younger years. Now there is a group of people 2363 02:08:46.640 --> 02:08:51.000 believe it or not wildly liberal between ages of forty 2364 02:08:51.039 --> 02:08:54.880 five to fifty four. Now that's not where I would 2365 02:08:54.960 --> 02:08:58.680 think to see them, but that is where research is 2366 02:08:58.720 --> 02:09:02.600 showing three zero three, seven to one to three talk 2367 02:09:02.720 --> 02:09:04.880 seven one three eight two five to five. Now here's 2368 02:09:04.880 --> 02:09:10.880 some good news on the UH on deductions. Section one 2369 02:09:11.079 --> 02:09:13.840 seventy nine is a deduction. You can take lump sums 2370 02:09:13.920 --> 02:09:18.159 up to a certain amount. And right now, UH they 2371 02:09:18.239 --> 02:09:22.159 used to have severely not severely, but limited deductions you 2372 02:09:22.199 --> 02:09:27.960 could take for certain things. Now, if you make energy 2373 02:09:28.119 --> 02:09:31.720 improvements to your buildings, there are going to be huge 2374 02:09:31.840 --> 02:09:36.319 tax benefits, huge bet So it's not a credit, it's 2375 02:09:36.359 --> 02:09:39.760 a deduction, but you don't depreciate it over years. 2376 02:09:39.800 --> 02:09:41.520 You can take it in a lump sum. 2377 02:09:41.760 --> 02:09:45.439 So section one seventy nine deduction is available not just 2378 02:09:45.520 --> 02:09:51.439 for new construction, but additions and improvements if you can 2379 02:09:51.560 --> 02:09:59.119 show that the improvements will help your energy efficiency, including 2380 02:09:59.359 --> 02:10:05.560 lights owing to LEDs, HVAC systems, and water systems. You 2381 02:10:05.600 --> 02:10:09.399 know hot water systems and you're building envelope. This is 2382 02:10:09.399 --> 02:10:12.479 a major change, folks. Now it's not a tax credit 2383 02:10:12.600 --> 02:10:16.880 like solar, but you get a lot of deductions in 2384 02:10:16.960 --> 02:10:20.840 a lump sum for putting those things in your buildings, 2385 02:10:21.159 --> 02:10:25.359 and that should be a huge incentive for people. Uh 2386 02:10:25.439 --> 02:10:27.840 three oh three seven one three eight two five five. 2387 02:10:27.880 --> 02:10:30.479 We got more coming up on the Troubleshooter show. Uh. 2388 02:10:30.600 --> 02:10:33.960 Petrolleyroofing had to leave, he had to make it back 2389 02:10:34.000 --> 02:10:37.840 to the springs. That's Petrolleyroofing dot com. Remember they're at 2390 02:10:37.880 --> 02:10:41.039 seven one nine three seven five eight seven seven three. 2391 02:10:41.319 --> 02:10:44.560 Go with a sure thing Denver's best roofer Excel Roofing 2392 02:10:44.640 --> 02:10:47.279 dot com. You don't pay a cent until you're content. 2393 02:10:50.680 --> 02:10:54.239 Time for an insurance checkup free no obligation comparison call 2394 02:10:54.319 --> 02:10:57.640 Compass Insurance paying too much your coverage at dozens of 2395 02:10:57.680 --> 02:11:00.399 insurance companies find out now three oh three seven to 2396 02:11:00.399 --> 02:11:03.199 seven to one help. You'll think you're his only customer 2397 02:11:03.239 --> 02:11:05.479 when you choose Frank durand the real estate Man dot 2398 02:11:05.520 --> 02:11:08.840 com to list your home with Remax Alliance three oh 2399 02:11:08.880 --> 02:11:17.039 three nine two zero sixteen twenty two. Hi Tom Martino here, Okay, 2400 02:11:18.199 --> 02:11:21.720 by the way, let me see Oh, I want to 2401 02:11:21.800 --> 02:11:26.039 answer some of your questions here. All right, if the 2402 02:11:26.119 --> 02:11:29.680 roof goes down in price over years, like you're saying, 2403 02:11:29.720 --> 02:11:34.119 these scheduling well, here's what we're saying. The new policies 2404 02:11:34.159 --> 02:11:38.359 coming out are offering replacement value for a roof for 2405 02:11:38.439 --> 02:11:42.079 the first ten years only, and then after ten years 2406 02:11:42.720 --> 02:11:46.119 it starts to be an actual cash value and it's 2407 02:11:46.239 --> 02:11:50.279 valued for its depreciated value, and that's all you're gonna 2408 02:11:50.279 --> 02:11:53.399 get paid. Okay, So the first ten years you'll get replacement. 2409 02:11:53.960 --> 02:11:58.920 After that you'll only get the depreciated value. Now, that 2410 02:11:59.119 --> 02:12:01.920 was the argument being made by Petroli to maybe get 2411 02:12:01.960 --> 02:12:06.039 a regular asphalt roof because chances are it will be 2412 02:12:06.119 --> 02:12:10.279 replaced in the first ten years, whereas a hail proof 2413 02:12:10.399 --> 02:12:13.880 roof won't and you may end up fifteen or twenty 2414 02:12:13.960 --> 02:12:18.000 years later as you have to replace the roof, it 2415 02:12:18.279 --> 02:12:24.239 might cost you the full amount. So that is there's 2416 02:12:24.279 --> 02:12:27.279 still good roofs and it might be a foty year 2417 02:12:27.359 --> 02:12:30.199 roof where you don't have to worry about that. Again, 2418 02:12:30.279 --> 02:12:34.199 it's something to consider, But insurance companies are going to 2419 02:12:35.079 --> 02:12:38.159 ten year replacement and then ACV. Someone wants to know 2420 02:12:38.520 --> 02:12:42.079 will policies go down as a result of that. The 2421 02:12:42.119 --> 02:12:45.600 answer is absolutely not. Policies are not going to go 2422 02:12:45.640 --> 02:12:48.239 down and has nothing to do with policies. It has 2423 02:12:48.359 --> 02:12:51.920 to do with the depreciated value of your. 2424 02:12:51.840 --> 02:12:54.159 Roof, not your coverage. 2425 02:12:54.319 --> 02:12:56.840 Now going over some of these calls, by the way, 2426 02:12:56.880 --> 02:12:59.720 and I don't probably have room for another call. If 2427 02:12:59.720 --> 02:13:01.560 you want to get one in, you can try. But 2428 02:13:02.399 --> 02:13:06.680 there's some things I want to bring up. This one 2429 02:13:07.399 --> 02:13:11.039 guy that got a speeding ticket, Okay, he wanted to 2430 02:13:11.119 --> 02:13:15.960 know about the officer downgrading that speeding ticket. If he 2431 02:13:16.039 --> 02:13:19.439 pleads guilty and pays, then they will just make it 2432 02:13:19.880 --> 02:13:25.319 a defective vehicle violation instead of speeding. That's okay. With 2433 02:13:25.520 --> 02:13:30.119 normal licensing, it's called masking, and they often do it. 2434 02:13:30.159 --> 02:13:31.880 Now your insurance company may. 2435 02:13:31.840 --> 02:13:35.920 Choose to investigate it and say, now it's really speeding, 2436 02:13:36.000 --> 02:13:38.479 even though he said you had a defective tail light, 2437 02:13:38.880 --> 02:13:42.640 it's really speeding and charging. But with a CDL, if 2438 02:13:42.720 --> 02:13:45.680 you're in a private vehicle but you have a commercials 2439 02:13:45.760 --> 02:13:49.800 driver's license, a commercial driver's license, and you get popped 2440 02:13:49.800 --> 02:13:54.119 for speeding, the masking is not allowed at all. You 2441 02:13:54.239 --> 02:13:59.039 can take the lower points and you can take the 2442 02:13:59.439 --> 02:14:04.199 defective vehicle, but on your CDL it will be listed 2443 02:14:04.680 --> 02:14:08.039 as a speeding ticket. They will not give you a 2444 02:14:08.079 --> 02:14:11.199 break on that. When it comes to commercial driver's licenses, 2445 02:14:11.520 --> 02:14:16.439 that's a new federal regulation, relatively new, and they're going 2446 02:14:16.479 --> 02:14:19.520 to probably charge you more as a result, and you 2447 02:14:19.560 --> 02:14:22.399 could lose your commercial driver's license if you get too 2448 02:14:22.439 --> 02:14:23.000 many of them. 2449 02:14:23.359 --> 02:14:25.119 On some other calls, we had. 2450 02:14:26.800 --> 02:14:31.800 One woman wanted to know about not renewing the lease 2451 02:14:31.920 --> 02:14:32.600 on her home. 2452 02:14:33.000 --> 02:14:35.560 Again, this is called just cause. 2453 02:14:36.119 --> 02:14:38.279 If you do not want to renew a lease on 2454 02:14:38.359 --> 02:14:42.439 a tenant, you have to have a good reason, as 2455 02:14:42.520 --> 02:14:46.239 somebody brought up. You can a victim all you want, 2456 02:14:46.359 --> 02:14:47.560 but they could take. 2457 02:14:47.399 --> 02:14:50.159 You to court to challenge the reason. 2458 02:14:50.640 --> 02:14:53.720 Now, most likely most tenants won't do that, but that's 2459 02:14:53.760 --> 02:14:56.840 something to keep in mind. Well, you can hear by 2460 02:14:56.840 --> 02:14:58.560 the music, we're almost out of time. I want to 2461 02:14:58.600 --> 02:15:00.560 remind you to call three Zo three mar Artino at 2462 02:15:00.560 --> 02:15:04.520 any time for help, information and referrals. Three oh three 2463 02:15:04.640 --> 02:15:06.960 six two seven eight four sixty six