Speaker 1: Yeah, ripped news needed by, so you don't have.
Speaker 2: Come running. Just as fast as we can.
Speaker 3: Shooter's gonna help come Man.
Speaker 4: Dix is the Troubleshooter Show. Now, Tom Martino, Hello, Tom
Speaker 4: Martina here, Welcome to a Monday. And as we get
Speaker 4: into spring, what's going on in your life? If you're
Speaker 4: having any problems to your sumpumps or anything plumbing wise,
Speaker 4: or anything plumbing, heating, cooling, electric drains. We have plumbline
Speaker 4: services in the house today with us. Bob Logan. If
Speaker 4: you're looking on camera, he's to my right screen that
Speaker 4: would be screen left. And we have the Deputy D here.
Speaker 4: I don't know who's back at the ranch. I know
Speaker 4: Susy Sues is on the phone, Deputy Bo. Welcome to
Speaker 4: the show that rhymes. Okay, let's say that thank you.
Speaker 4: Can you imagine if it was the Bow Show, the
Speaker 4: Bow Show. Hey, thanks both for being there for helping
Speaker 4: us out. Deputy D, thank you for being there helping
Speaker 4: us out. Let's get to the problems questions complaints you have.
Speaker 4: You can call use a three oh three seven one
Speaker 4: three talk seven one three eight two five five. Of
Speaker 4: course you can also call it a three oh three
Speaker 4: Martino three oh three six two seven eight four sixty six,
Speaker 4: and we will we will take all of your calls
Speaker 4: and get you on the show so you never have
Speaker 4: to wait. And for those of you who join us
Speaker 4: on YouTube, I call you my morons, and that's an
Speaker 4: affectionate term, so welcome one in all morons today. We
Speaker 4: appreciate you being here. And uh, the morons always have
Speaker 4: a lot to contribute, and you're welcome to go to
Speaker 4: that spot to contribute as well. If you go on YouTube,
Speaker 4: you look for referral lists or Troubleshooter Network and you'll
Speaker 4: find us. So, without further ado, let's go to the phones.
Speaker 4: A lot of consumer news though, a lot of consumer
Speaker 4: information I have for you. But right now, Twinika, twin Eco,
Speaker 4: what's happening with you?
Speaker 5: Hello, Hi, good morning Matina.
Speaker 6: I'm having issues. I'm with my landlord. I had a
Speaker 6: question regarding my lease, my renault. Okays, she has not
Speaker 6: been communicating with us as we got off on a
Speaker 6: rocket side because I had a contact it's so as
Speaker 6: you do to a gathlet, because she felt I should
Speaker 6: have called her first, and every since then we have
Speaker 6: not been on a good term. But she has our
Speaker 6: lease ends on next month, May the fourteenth. We still
Speaker 6: have not received any information on a lease renault or
Speaker 6: if she's gonna raise the land or we need to move.
Speaker 4: Hold on. Now, what about the original What about the
Speaker 4: original lease? What does it say about the end of lease? What?
Speaker 4: What is that? What are some of the wording? Does
Speaker 4: it say that they have to renew or you have
Speaker 4: to give them word or they have to give you words.
Speaker 4: There must be something that addresses up the end of lease.
Speaker 6: Yes, they did say that at the end of the
Speaker 6: least that it would just roll over to a month
Speaker 6: to month okay, and that neither I am obligated or
Speaker 6: she's obligated to renew. Okay, so we have to give
Speaker 6: like a least a thirty day notice.
Speaker 4: Okay, here's now now, I think I remember you, Twinka.
Speaker 4: Did you call me once before, right and on Friday? Yeah,
Speaker 4: And I said what we would try to do is
Speaker 4: get our we would get our real estate attorney on
Speaker 4: for you.
Speaker 7: Yeah.
Speaker 4: M hm, okay, so a sus we were going to
Speaker 4: get on uh brad Town. Thanks Twinka, hang on, and
Speaker 4: let's try to get our attorney on for this and
Speaker 4: then give you some real advice. Could you do you
Speaker 4: have the lease in front of you?
Speaker 8: Yes?
Speaker 5: I do.
Speaker 6: Uh huh, Just.
Speaker 4: Go to that one section when we come back to you,
Speaker 4: I might want to ask you about it.
Speaker 6: Okay, okay, all right, I'm sure will all right.
Speaker 4: What were you going to say, Deputy d Tony Kase?
Speaker 9: You never said if you if you discussed this with
Speaker 9: your landlord recently? Did you have a conversation about whether
Speaker 9: or not this lease is going to be renewed?
Speaker 6: No, I have not, because I was just trying to
Speaker 6: wait to see if she was going to, you know,
Speaker 6: give us information on how to renew or if we
Speaker 6: were interested. But I was right kind of trying to
Speaker 6: beat the laws, and it was saying that actually had
Speaker 6: like a sixty day notice too, you know, I guess
Speaker 6: to either offered the renee or let us know about
Speaker 6: written or if she was going.
Speaker 7: To own okay, not the news.
Speaker 6: She had to give us a ninety day notice. I
Speaker 6: think that was when does this?
Speaker 4: When does it expire? When does what expired? When does
Speaker 4: this current lease expire? At the end of May?
Speaker 2: Oh?
Speaker 6: Okay, yes, next month?
Speaker 4: Wait? Did you say May fourteenth? Okay, got it?
Speaker 8: I get it.
Speaker 4: May fourteen, Yes, she did tell me that. All right,
Speaker 4: So hang on, we'll try to get someone for you
Speaker 4: three on three seven one three eight two five five
Speaker 4: plumb line services in the house as spring approaches, Bob,
Speaker 4: what are the biggest deals we're going to be looking for?
Speaker 4: What are the biggest problems.
Speaker 10: Uh. One of the biggest things that are plumbing problems
Speaker 10: is things begin to thaw out broken hose bibs over
Speaker 10: the winter.
Speaker 4: Are there things that broke that really would not manifest
Speaker 4: till now?
Speaker 2: Uh?
Speaker 10: Yeah, perhaps vacuum breakers that for the sprinkler singler system.
Speaker 10: So yeah, you know, in fact, I can throw out
Speaker 10: a special right now if you want. Yeah, let's say,
Speaker 10: for forty nine bucks, we'll do a complete spring plumbing inspection,
Speaker 10: your hose bib, your vacuum breaker, your time.
Speaker 4: So in other words, you'll come and make sure everything's
Speaker 4: re energized, ready to go, no leaks, ready.
Speaker 10: And just so pressurizing on those systems. All of a
Speaker 10: sudden you don't find a flooded base. You know, sometimes
Speaker 10: it's worth it.
Speaker 4: Forty nine bucks, you get that done, and uh three
Speaker 4: eight six, ten, eighty six. Can we use three oh
Speaker 4: three ten totally three oh three three eight six ten
Speaker 4: eighty six. Plumb Line Services, good people. I've known them
Speaker 4: for many, many years. Three oh three, Oh, I'm sorry,
Speaker 4: five eight six, I'm so sorry. Three oh three, five
Speaker 4: eight six, ten eighty six. Forty nine bucks is it
Speaker 4: forty nine?
Speaker 10: Yeah? Forty nine um plumbing plumbing.
Speaker 4: Check and uh and turning on everything.
Speaker 10: Yeah yeah. And then the other thing is obviously your
Speaker 10: air conditioning system. So many people wait until you actually
Speaker 10: turn it on. Get it inspected first, make sure it's safe, operational,
Speaker 10: running within manufacturer specifications, because once it gets hot, everybody,
Speaker 10: my competitors and our company, everybody will be super busy.
Speaker 10: And you don't want to be waiting through the summer
Speaker 10: to try to get your air conditioner fixed. And so
Speaker 10: get it, get it looked at right now. We got
Speaker 10: a great tune up special at seventy nine dollars, and
Speaker 10: we've run through the entire system and make sure everything
Speaker 10: is good for the sun now.
Speaker 4: One day I want to mention people, say, Tom, people
Speaker 4: that do these specials, what they really want to do
Speaker 4: is get into your home. That's exactly right, that's exactly right.
Speaker 4: It's called a lost leader, and they want to get
Speaker 4: into your home to show you what they can do
Speaker 4: not to sell you something, but to show you, hey,
Speaker 4: here's a wonderful inspection. Here's what we found. Then what
Speaker 4: happens is you decide if you like them right now.
Speaker 4: They would be insane to do a special. My people,
Speaker 4: that people I advertise for, to do a special just
Speaker 4: to get in there and try to sell you something
Speaker 4: or rip you off. Nobody does that. Yes, they want
Speaker 4: to get they want to get to know you. Yep,
Speaker 4: that's exactly what it is. There's nothing wrong with that.
Speaker 4: They'll leave that sticker on there and they hope you've
Speaker 4: observed them, and when you have a problem, you're going
Speaker 4: to call them back. Isn't that the truth?
Speaker 10: I mean marketing, let me rephrase it a little bit different, Tom,
Speaker 10: because what I tell all of our technicians, everybody works
Speaker 10: with the company, whether on the phone or in person,
Speaker 10: like our number one goal. Our number one goal should
Speaker 10: be to win that client for right for life, build
Speaker 10: the trust, build a relationships and what we have to offer.
Speaker 10: And quite frankly, I could care less if they pay
Speaker 10: twenty one dollars or twenty one thousand dollars. That's irrelevant
Speaker 10: to me.
Speaker 4: Because eventually, if they stick with you, you'll get their business.
Speaker 10: That's right. And if we treat them right, we serve
Speaker 10: them right, so and they'll stay with us a long time.
Speaker 10: They'll tell their friends and family about us.
Speaker 4: And so many times, you know, people hide away from
Speaker 4: specials and advertising. Look at everybody on the radio and
Speaker 4: on TV. Everything that's brought to you, everything, every news item,
Speaker 4: every every feature, everything is brought to you by advertisers
Speaker 4: and sponsors. And what they hope is that you're going
Speaker 4: to try.
Speaker 2: Now.
Speaker 4: Now, I will tell you there are a lot of
Speaker 4: bad people that advertise. There are good people that advertise,
Speaker 4: there are neutral people that advertise. So you have to
Speaker 4: still do the shopping. But remember that just there's and
Speaker 4: there's nothing wrong with it. Upcoming, we'll talk about John Fuller.
Speaker 4: What does he do. You'll hear everybody he does something
Speaker 4: to try to attract customers. There's nothing wrong with that.
Speaker 4: What you need to do is be discerning in choosing
Speaker 4: your company. We have more coming up on the Troubleshooter Show.
Speaker 4: And speaking of which, like Frank Duran in Real estate Man,
Speaker 4: you know what he does, free market analysis of what
Speaker 4: your house will sell for. It's a real one. By
Speaker 4: the way, pictures measurements everything, the neighborhood, the surrounding area,
Speaker 4: the supplying demand, the interstates. Now why do you think
Speaker 4: he does that, Bob? Why would Frank duran spend more
Speaker 4: than a few hours. He a little time at the
Speaker 4: house and then analysis. Why would he present a homeowner
Speaker 4: here's what my marketing plan, what I believe your house
Speaker 4: will sell for no obligation. Now why is that?
Speaker 10: Because if he can build some values for us that relationship,
Speaker 10: then when it does come time to size, he's going
Speaker 10: to be the one.
Speaker 4: To win too. Now, and here's another reason. He is
Speaker 4: getting to learn the area and you're letting him. So
Speaker 4: the more houses he does, the more well rounded experience
Speaker 4: he has. So if you want a free analysis of
Speaker 4: what your house will sell for, maybe you're thinking about it.
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Speaker 4: Tom Martino here, Welcome to the show. And what I
Speaker 4: love to tell you is Compass Insurance group free and
Speaker 4: insurance checkups. And that's a serious item to see you're
Speaker 4: not paying too much or you're not under insured, possibly
Speaker 4: even over in short three h three nine nine six
Speaker 4: nine thousand. We're waiting for Brad O'Brien. Uh, and then
Speaker 4: we'll get to that lease issue, because end of leases
Speaker 4: are not like they used to be. Now, Stephen has
Speaker 4: an interesting comment. I'm not sure what he means, but
Speaker 4: the comment on your call sheet is weird. Steven, what
Speaker 4: did you want to talk about? It's not applying me.
Speaker 4: What did he just say? Steven? The river?
Speaker 2: Oh?
Speaker 4: Are you there? Mark? Steven? And Hi Stephen? What's going on?
Speaker 11: Brother?
Speaker 12: Oh?
Speaker 13: I seen this news thing about the homeless problem in
Speaker 13: Lakewood and the areas that they're talking about the small space.
Speaker 13: I'm part of that small space and I'm telling you
Speaker 13: everything on that news was not an outright lie. It's
Speaker 13: a very huge misdirection.
Speaker 4: I'd like to at least now tell me. Okay, hold on,
Speaker 4: let's take this one step at a time. Let's take
Speaker 4: this one step at a time. Because here's what I
Speaker 4: say about TV reporting, having been in it for forty years,
Speaker 4: here's what I say about TV reporting. Many of the
Speaker 4: TV reporters, they make up their minds what the story
Speaker 4: is about. They go out and get the facts, and
Speaker 4: when it doesn't match what they want, they make it match.
Speaker 4: So they go out with a preconceived notion of what
Speaker 4: the story is. So what I'd like, and I'll give
Speaker 4: you a wonderful example of that back in the day.
Speaker 4: But right now, I want to hear from you. What
Speaker 4: was the item that was reported on and which reporter
Speaker 4: or which station are you taking issue with.
Speaker 5: The story?
Speaker 13: I guess was nine News, but it came out on
Speaker 13: Fox thirty one.
Speaker 4: Well, then it's both stories, So who's the one that
Speaker 4: did it wrong?
Speaker 8: All of them?
Speaker 4: Okay, tell me what the story touches me. But here, Stephen,
Speaker 4: I want, since you're Steven's and you're in the middle
Speaker 4: of this, I want you to do me a favor.
Speaker 4: I want you to tell me the story as it
Speaker 4: was reported first, and then tell me the truth first.
Speaker 4: Tell me what was reported.
Speaker 13: What was reported was that there's been that this has
Speaker 13: been an ongoing problem for years, that there's been fires
Speaker 13: being started near trees and by trees, and that it's
Speaker 13: become a huge problem, that people are like going into
Speaker 13: the backyards of the neighborhood, that kind of thing. And
Speaker 13: while yeah, those statements had some accuracy, they don't apply
Speaker 13: to what the place that they were trying to say
Speaker 13: it was happening.
Speaker 4: So what I want to know is, what do you
Speaker 4: mean if you were reporting this, Steven, I'm gonna give
Speaker 4: you the microphone report. What should have been said, go ahead, okay.
Speaker 13: What should have been said is that this small piece
Speaker 13: of c dot property here in Lakewood, that there are
Speaker 13: a number of homeless people here that care about the community,
Speaker 13: that we do our best to keep others that would
Speaker 13: do these types of things out of this area. I
Speaker 13: can't tell you how many times I've cleaned up shopping
Speaker 13: carts full of trash right here in this little spot
Speaker 13: where I'm at and hauled it out of here because
Speaker 13: I don't want to live in that crap. Either we're
Speaker 13: trying to dig ourselves out of this hole, not bury
Speaker 13: ourselves in deeper.
Speaker 4: And what they reported, Okay, well, how did this news reporting,
Speaker 4: How did this news reporting mischaracterize that? I think I
Speaker 4: know now the story you're talking about. Is it near
Speaker 4: Wadsworth and sixth.
Speaker 13: Yes, yes, yeah it is.
Speaker 4: Yeah, there's always been. There's always been trash. There is
Speaker 4: not the camp.
Speaker 13: What's that?
Speaker 4: D D? What were you going to say?
Speaker 8: But I happened to.
Speaker 9: So look, I happened to drive by six on Wadsworth
Speaker 9: less than a week ago.
Speaker 4: And I saw I saw.
Speaker 9: The encampment kind of like on that northeast side against
Speaker 9: the residential fans. It was a pigstyde dude, there's trash
Speaker 9: all over the place.
Speaker 4: I don't think Steven's sign. Where do you guys? What
Speaker 4: do you guys use for a bathroom? Where do you
Speaker 4: go to the bathroom? He you're not one of them?
Speaker 4: Are you a resident there? Stephen? I think he's a resident.
Speaker 4: That's how we started.
Speaker 13: I'm homeless guy.
Speaker 4: Okay, I'm sorry, I'm sorry. So Stephen, I go to.
Speaker 13: Walmar, I go to the Safe Flight Autowa up here,
Speaker 13: I fly a sign for money so I don't have
Speaker 13: to steal to survive while I wait out a disability claim.
Speaker 13: The Safe Flight Auto up there let me use their bathroom.
Speaker 13: They let me plug in my devices so that I
Speaker 13: have power on my phone.
Speaker 4: And may I ask some questions, Stephen Steven, May I
Speaker 4: ask some questions because you're putting a face to all
Speaker 4: of this and a name. I want, really, I want
Speaker 4: to ask you, how long have you been homeless?
Speaker 13: I have been. I came back to Colorado at the
Speaker 13: end of twenty nineteen from working with the Carnival and
Speaker 13: I got stuck here by COVID when COVID shut Carnival
Speaker 13: down and a disability claim that I've had in that
Speaker 13: I finally had a hearing for two weeks ago, and
Speaker 13: I'm waiting for the results, which should be favorable to
Speaker 13: try to pull out of this.
Speaker 8: I'm two years old.
Speaker 13: I'm it's it's been something of a battle.
Speaker 4: And so you absolutely had no savings or anything. So Steven,
Speaker 4: you had no savings or anything, so you had to
Speaker 4: transition to the streets.
Speaker 13: Well, I dumped all my savings into getting my driver's
Speaker 13: license back into COVID, and then COVID happened and they
Speaker 13: shut down Carnival, and I was stuck.
Speaker 4: That's correct. When you say carnival, you mean a real carnival.
Speaker 4: He was a carnie. Yes sir, yes, sir. What did
Speaker 4: you do there? What did you do there?
Speaker 13: I had an accident?
Speaker 4: I worked? What did you do there?
Speaker 13: Furniture?
Speaker 8: I worked?
Speaker 13: Games?
Speaker 1: Oh?
Speaker 4: Really? I can I ask you something? Saving? Come on,
Speaker 4: I gotta ask. Are they rigged? Stephen Steven? Are they rigged?
Speaker 13: In many shows they are and some they're not. There's
Speaker 13: two two big, definite distinct types of Carnival. There's the
Speaker 13: ones that are trying to be they're trying to clean
Speaker 13: up that dirty Carney image, and then there's the ones
Speaker 13: that are absolutely that dirty Garney.
Speaker 4: You know, years and years ago, when we were in Florida,
Speaker 4: we were at this home and next door to us
Speaker 4: with this giant estate, and my mom, to make some
Speaker 4: extra money, did house cleaning, and she happened to be
Speaker 4: house cleaning for this when she would go down there
Speaker 4: to visit my sister. Honest to god, she would take
Speaker 4: side jobs. That's what a hustler she was back.
Speaker 10: In the day.
Speaker 4: And she did some house cleaning for this family next door,
Speaker 4: and it was ringling. The honest to god, it was ringling,
Speaker 4: and it was such an amazing thing the home and
Speaker 4: he had a miniature surface in the back. Anyway, I digress.
Speaker 4: So Stephen, right now, is there anything we can do
Speaker 4: to help you?
Speaker 13: Yeah, I'd like somebody to come out and take pictures. Okay,
Speaker 13: the place that your guy right there was talking about,
Speaker 13: He's right. Last week it was crashed because I put
Speaker 13: my camp down here in a little spot.
Speaker 4: Where are you saying most of the time it's not trashed.
Speaker 4: I think Dmitri goes by there. I'm saying that Dimetri,
Speaker 4: you want to stop him?
Speaker 2: Take it?
Speaker 4: So when and what do you want our people are
Speaker 4: a representative to do when they go out there. What
Speaker 4: do you want them to just see that it's not
Speaker 4: always a trash pit.
Speaker 13: I'd like them to see that it's not trashed. I'd
Speaker 13: like them to see that there are some people out
Speaker 13: here that aren't that dirty, homeless image, if you will,
Speaker 13: like the carnies that are just trying to.
Speaker 4: Dig our way out.
Speaker 13: This is a nice secluded little spot where I can
Speaker 13: leave from here and go up there and fly my
Speaker 13: sign and come back and all my stuff's not gone.
Speaker 13: That We're not trying to trash anything, but Lakewood doesn't
Speaker 13: give us any alternatives to doing anything. There's no camping
Speaker 13: in Lakewood, they say, not even on private property. There's
Speaker 13: where we're stuck. There are people out here that are
Speaker 13: doing rotten things.
Speaker 4: I think what happens, though, is when you own hold on,
Speaker 4: hold on. Man. Here's the other side of that.
Speaker 14: When you own property around that or a business around it,
Speaker 14: and it looks so absolutely horrible, people don't visit your business.
Speaker 14: You go to try to sell your property there, it's
Speaker 14: hard to sell. So I mean that's a real big problem.
Speaker 13: I agree, I agree completely. That's where I find my
Speaker 13: sign at. I cleaned up that corner. I pulled all
Speaker 13: the weeds and I got it all looking pieces. And
Speaker 13: that's why the auto shop right there lets me come
Speaker 13: in and plug in my devices and use the restroom
Speaker 13: and get a couple of coffee. Well, you know what,
Speaker 13: you know, time's up there, Steven a meal because I
Speaker 13: cleaned it up.
Speaker 4: Steven, you sound like a good guy. Okay, you do.
Speaker 4: What is your income right now? The sign business?
Speaker 13: I knows whatever I can get on that corner flying
Speaker 13: a sign.
Speaker 4: How much do you get out of curiosity. Yeah, yeah,
Speaker 4: what do you get.
Speaker 13: To one hundred dollars a day? If I happen to
Speaker 13: hit a good day enough so I can eat and
Speaker 13: folk figure out.
Speaker 14: Hey, give me an idea of what I'm dying to
Speaker 14: know this, Like, give me an idea who gives you
Speaker 14: the most?
Speaker 4: And here's what I mean.
Speaker 14: White guys, white women, Black black women, black guys, Mexican guys.
Speaker 4: Wait, wait, I also want to know fancy cars or
Speaker 4: not so fancy cars. See not so fancy women?
Speaker 13: Where I said it's Hispanic women in middle class cars.
Speaker 4: Interesting, that's that's who helps you the most.
Speaker 13: I have kind of a joke and I count the
Speaker 13: number of them on Fridays. Pretty white girls don't donate
Speaker 13: because they're used to getting things given to them. Oh
Speaker 13: some days I go two for ten on a pretty
Speaker 13: white girl that'll actually give them a little something. It's
Speaker 13: rarely more than three out of ten.
Speaker 4: What sign works the best?
Speaker 14: Is it like one that's like, oh, who's kidding, I'm
Speaker 14: gonna buy a beer? Or is it like a Vietnam vet?
Speaker 14: Or what sign works the best for you?
Speaker 5: For me?
Speaker 13: I just simply say please, help, thank you, and God bless.
Speaker 4: Okay, straight simple, very intelligent.
Speaker 15: Maybe he's really very intelligent, very So what were you
Speaker 15: gonna say? Bob Logan says that you seem pretty intelligent.
Speaker 15: But hold on a second, bro hold on, Bob, what
Speaker 15: do you mean? So are you surprised that people who are.
Speaker 4: Homeless are intelligent?
Speaker 10: I don't know, know. I mean, he seems very intelligent.
Speaker 10: He's got great communication skills. I'm just curious what his
Speaker 10: disability is and what's keeping him from working.
Speaker 4: Because, yeah, that's a good question.
Speaker 10: What he can't do physical labor?
Speaker 13: I was hit by a bit. I got hit by
Speaker 13: a truck in twenty fifteen and broke fifteen bars.
Speaker 4: So what's wrong with you right now? What is your
Speaker 4: disability right now?
Speaker 13: Is like right now with the healing process, even though
Speaker 13: that was ten years ago. There's days when I can't
Speaker 13: hardly move just from being stiff.
Speaker 4: Oh, that's because arthright is settled. That's because arthright is
Speaker 4: settled in.
Speaker 13: And it's if I do too much physically on any
Speaker 13: one given day, the next day, I'm just wiped out.
Speaker 13: And then an employer does not appreciate that.
Speaker 16: Appreciate that certainly understand But what about what about phone
Speaker 16: work or work like or in a storeroom or something
Speaker 16: like that, and.
Speaker 13: It's so loved. And again they want that person that's
Speaker 13: going to be able to be there seven to five
Speaker 13: days a week, forty hours a weak.
Speaker 2: Wait.
Speaker 4: Yeah, well, there's nothing wrong with that. I guess what
Speaker 4: I'm saying, Stephen. Are you claiming there is no work
Speaker 4: that you can do? None? You said you clean up that.
Speaker 13: Fricking area right then, And so I'm not claiming that
Speaker 13: there's no work that I can do. But what I
Speaker 13: am claiming that to do anything steady day after day
Speaker 13: like an employer expects and should expect.
Speaker 4: For their money. No, I know you're saying it's difficult.
Speaker 4: So are you on disability? Are you on SSDI?
Speaker 5: Not yet?
Speaker 13: I had my hearing before the magistrate like two weeks ago.
Speaker 13: They say it's going to take about two months for
Speaker 13: her to get her decision in writing. We believe, yeah,
Speaker 13: they are going to improve it because the judge asked
Speaker 13: my attorney after the hearing, why should we him for
Speaker 13: four years when we only have medical records for the
Speaker 13: last two, The reason being.
Speaker 4: That do me a favor sent to.
Speaker 13: The doctor and complain about pain and turning.
Speaker 4: I want you to do me a favor. In that encampment,
Speaker 4: you have people from all walks of life? Is that true?
Speaker 4: Are they all about the same the same kind of lifestyle.
Speaker 13: I've met in this encampment. See, I try not to
Speaker 13: camp with a lot of people because I don't like
Speaker 13: what happens when that happens, the trash files, the drugs
Speaker 13: and all the I know, I.
Speaker 4: Get it, I get it, bro, I get it. I'm
Speaker 4: just asking and are there a number of people all right?
Speaker 4: You know what I'd like?
Speaker 14: Is there a lot of crime? Is there a lot
Speaker 14: of crime in those communities? I'm being serious, not from you,
Speaker 14: but like I mean like rape. Do you see kids around?
Speaker 14: I mean, how bad are they?
Speaker 5: Man?
Speaker 13: You don't see any kids in camp like it's but
Speaker 13: here a kid freedom the environment, no matter what camp
Speaker 13: you're in. I hear from some of the girls about
Speaker 13: how dangerous it is for them. In fact, quite often
Speaker 13: one of those groups in any of those trills knows
Speaker 13: that my campus is my tents is a safe place.
Speaker 13: They can come here. They can okay, they can tell
Speaker 13: me what's going on.
Speaker 4: Is there a hierarchy?
Speaker 14: Is there certain people like that just sounds dumb, but
Speaker 14: like a mayor are there people that take leadership roles,
Speaker 14: right exactly.
Speaker 13: I think that happens in any group of people, just
Speaker 13: by nature.
Speaker 4: He's right, Hey, Steven, hold on though, Yeah, I get
Speaker 4: what you're saying. We got to take a break. Here's
Speaker 4: what I want to ask you, and I'm serious, Susan
Speaker 4: can take your number down and give you a number
Speaker 4: to call back. I'm wondering if you can get a
Speaker 4: variety of people, Let's say five people, you and four
Speaker 4: others a male and female that will have lunch with me,
Speaker 4: and I would like to talk to you guys about
Speaker 4: your lives. I'm serious. I want to learn more about
Speaker 4: different reasons people got into homelessness. Hold on, hold them
Speaker 4: and let's get his phone number and let's follow that up.
Speaker 4: I'm Tom Martine three all three seven to one three
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Speaker 4: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 4: dot com.
Speaker 11: You don't pay a cent until you're contenth.
Speaker 4: Time for an insurance checkup free no obligation comparison call
Speaker 4: Compass Insurance paying too much your coverage at dozens of
Speaker 4: insurance companies find out now three oh three seven to
Speaker 4: seven to one help. You'll think you're his only customer
Speaker 4: when you choose Frank durand the real estate Man dot
Speaker 4: com to list your home with Remax Alliance three oh
Speaker 4: three nine two zero sixteen twenty two. Hey Tom Martine
Speaker 4: here in three O three seven one to three talk
Speaker 4: seven one three A two five five. I want to
Speaker 4: go to the phones right now, and we're waiting for
Speaker 4: a real estate attorney, so we'll go to Don Don
Speaker 4: talk to me about a mechanic's lead. What's going on
Speaker 4: with you?
Speaker 2: Don?
Speaker 8: Bhi?
Speaker 4: Tom?
Speaker 8: How are you guys this morning?
Speaker 4: I'm doing okay man. What's happening with you?
Speaker 8: Well, I've got a situation. I'm a small little HVACR
Speaker 8: contractor mostly okay creation work.
Speaker 1: Uh.
Speaker 8: About end of February, I got a call from one
Speaker 8: of our local refrigeration suppliers and they had mistakenly, uh
Speaker 8: sold equipment to an end user okay, and they wanted
Speaker 8: me to go out and take a look at it.
Speaker 8: Typically I don't do this type of stuff because I mean, yes,
Speaker 8: you can charge labor, make money on the labor and
Speaker 8: maybe some miscellaneous. But then they typically these people want
Speaker 8: you to warrant you the equipment which you did not sell.
Speaker 4: Okay, So hold one. So what you're saying is what
Speaker 4: I need to know this. You're saying that the supplier
Speaker 4: normally just sells to contractors, but in this case, they
Speaker 4: made a mistake and now they need your help. Yeah.
Speaker 13: Yeah.
Speaker 8: The the guy that they sold the equipment to, uh,
Speaker 8: he misrepresented himself. He's a guy that's it's got a
Speaker 8: little ranch out East Parker processes beef. He's got a
Speaker 8: little butcher shop on it. And he misrepresented himself as
Speaker 8: Rocky Mountain Contracting contracting. Okay, brought them you know, engineer
Speaker 8: drawings specified.
Speaker 4: Okay, So where does this? Where is this all going? Now?
Speaker 4: So what happened? What happened? Bro So?
Speaker 8: So originally I had turned it down. The local supplier
Speaker 8: asked me to go take a look at it because
Speaker 8: this guy was getting upset that now he couldn't find
Speaker 8: someone to install it, and they had he alleged it
Speaker 8: they would help him find somebody to install it. Went
Speaker 8: out there and looked at the equipment that was specified
Speaker 8: on the job, and it was incorrect. I mean, he
Speaker 8: brought engineered drawings with model numbers of outdoor units, model
Speaker 8: numbers of indoor units, and the equipment for what he
Speaker 8: was trying to do. It would not work. Okay, I mean, okay,
Speaker 8: the guy took a container, one of those container cargo
Speaker 8: ship things, and he did a fabulous job. I will
Speaker 8: say that if he made it into a walking cooler
Speaker 8: and a walking freezer outdoors. Okay, Okay, the equipment, the equipment,
Speaker 8: I think he did all the engineering himself and just
Speaker 8: picked equipment offline. The outdoor units were not made to
Speaker 8: run outdoors or to be installed outdoors. They were meant
Speaker 8: to indoor for climate controlled spaces refrigerations.
Speaker 4: Okay. Back here, when we get into the winner at
Speaker 4: so don so this big, this big like train car
Speaker 4: or container. This was going This was going to be
Speaker 4: a giant walk in refrige, freezer and refrigerator.
Speaker 8: He split it in half all right.
Speaker 4: You hold on. I want to come back and hear
Speaker 4: the rest of the story, as Paul Harvey was saying,
Speaker 4: because this sounds very interesting. I'm Tom Martino. Let's can't hear.
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Speaker 4: That's Khwindows dot com. Go with a sure thing Denver's
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Speaker 11: You don't pay a cent until you're content.
Speaker 4: Time for an insurance checkup free no obligation comparison call
Speaker 4: Compass Insurance paying too much your coverage at dozens of
Speaker 4: insurance companies find out now three oh three seven seven
Speaker 4: one help. You'll think you're his only customer when you
Speaker 4: chose Frank durand the real estate Man dot com to
Speaker 4: list your home with Remax Alliance three oh three nine
Speaker 4: two zero sixteen twenty two.
Speaker 14: All right, three oh three seven one three eight two
Speaker 14: five five, Hey.
Speaker 4: Don what is going on with this mechanics Lean?
Speaker 8: I need to I think protect myself. Like I said
Speaker 8: in the first part, went out and we looked at
Speaker 8: this job. The equipment that the engineer drawing spec was incorrect.
Speaker 8: It would not work. I mean that were to work
Speaker 8: during the summer when the temperatures are okay, But the
Speaker 8: equipment was for indoors where you have a climate controlled atmosphere. Sure,
Speaker 8: when you when you run refrigeration eric conditioning equipment back
Speaker 8: here during the winter, there's certain controls that you have
Speaker 8: to put on, whether it's CPR valves or fan cycling
Speaker 8: controls in order for it to make it work. So
Speaker 8: I went out there and looked at the job, worked
Speaker 8: with the distributor that originally sold the people the equipment.
Speaker 8: We resized everything properly and provided mister the.
Speaker 4: Gentleman of bed. So everything's working now When we.
Speaker 8: Left the job on Tuesday, March eighteenth, Yep, everything was
Speaker 8: working correctly.
Speaker 4: Have they paid you anything?
Speaker 8: They are upfront and stuff like that, I asked, or
Speaker 8: normally I don't. I'm on an old school.
Speaker 4: Yeah. But but what's the answer to the question on.
Speaker 8: Installation?
Speaker 14: So how much did they owe yous? And why are
Speaker 14: they saying they're not paying you? Are they saying the
Speaker 14: equipment still not working?
Speaker 10: Wrong?
Speaker 4: Size? Climate?
Speaker 8: What he won't communicate with me about it.
Speaker 14: Well, you better, you better send a ten day and
Speaker 14: intent to lean real quick. Yeah, you only have a
Speaker 14: certain amount of time from the day you either to
Speaker 14: livered parts there are the last time you worked there.
Speaker 14: You got to send that ten day. That gets the
Speaker 14: ball rolling. Then after that, I believe it's sixty days
Speaker 14: to actually file a lean. Then you have an additional
Speaker 14: ninety days to actually take them to court and win
Speaker 14: in court, and then basically you have a perfected lean. Okay,
Speaker 14: do you have any questions on that, because let me
Speaker 14: tell you something, With the kind of money you're talking about,
Speaker 14: if you've never done it, I would not mess around.
Speaker 14: I'd hire someone like Brad O'Brien to do it. It's
Speaker 14: going to cost you a few hundred bucks, but my god,
Speaker 14: you're going to end up getting paid.
Speaker 8: I talked to Brad a couple of weeks ago.
Speaker 4: And what did he say. I'm curious what did he say?
Speaker 8: Yeah, and I tried to communicate with the customer and
Speaker 8: see if we could solve it another way, and that's
Speaker 8: what he said and stuff like that, So I will
Speaker 8: get the ball rolling on.
Speaker 14: That really sucks. Why do you think do you think
Speaker 14: they simply don't have the cash. They're upset with you.
Speaker 14: What leg do you think they have to stand on?
Speaker 10: If any?
Speaker 8: I think it's because they originally on buying the equipment
Speaker 8: themselves and paying somebody a couple thousand dollars to install it,
Speaker 8: and that was their budget.
Speaker 4: Got it? Well, I have a question for Don. Yeah,
Speaker 4: go ahead, Bo.
Speaker 17: Don do you mind telling us who the supplier is
Speaker 17: that sold them the equipment?
Speaker 8: I can, but I'd rather not. I've got a good
Speaker 8: working relationship with them.
Speaker 13: They did.
Speaker 4: What did they do wrong?
Speaker 18: I'm just curious because I'm in the trade because normally
Speaker 18: they never ever sell I'm not supposed to, especially anything
Speaker 18: with refrigerant in it, not supposed to sell someone without
Speaker 18: that EPA license.
Speaker 4: Yes, but generally wouldn't you.
Speaker 14: You could sell them the equipment and a guy like
Speaker 14: this comes out and installs it, right, Bo, and then
Speaker 14: here's the one charging it.
Speaker 17: I don't think there's end users can buy? Yeah, Bob can.
Speaker 14: Now wait a minute, though, hold on, this is very curious.
Speaker 14: I'm pretty sure I can go to home depot and
Speaker 14: buy an air conditioner.
Speaker 4: Maybe I can. I always thought I could.
Speaker 18: No, you can't, Mark because you can just buy a
Speaker 18: window shape or a furnace and.
Speaker 17: Buy a furnace.
Speaker 18: But furnace doesn't have refrigerat. I did not know that
Speaker 18: refriger is highly controlled.
Speaker 8: If it in it, you're not allowed to buy it
Speaker 8: unless you have an EPA life only.
Speaker 14: But okay, I don't want to get I don't want
Speaker 14: to sound super ignorant here, but I'm very ignorant on
Speaker 14: this topic. How come I can buy a refrigerator then,
Speaker 14: for the life of me, how come I can buy
Speaker 14: a car for the life of mail?
Speaker 18: I can explain that because mark the units are ste
Speaker 18: free on is sealed, wherein this it's not sealed. No,
Speaker 18: because you got several pieces and you have to be
Speaker 18: soldered or hooked up together.
Speaker 11: And you can talk about it too.
Speaker 14: Yeah, we're gonna we're gonna talk about that with Bob
Speaker 14: Logan after this.
Speaker 4: But don I would call Bradley back. Get that done.
Speaker 14: Listen, mechanics. When there is a time frame you have
Speaker 14: to follow. We have got a lot coming up. Three
Speaker 14: oh three Martino, one line open, three zero three Martino.
Speaker 4: Go with a sure thing Verus best Roofer Excel roofing
Speaker 4: dot com.
Speaker 11: You don't pay a cent until you're content.
Speaker 4: Wave time for an insurance check up free, no obligation
Speaker 4: comparison call Compass Insurance paying too much your coverage at
Speaker 4: dozens of insurance companies find out now three oh three
Speaker 4: seven seven to one help. You'll think you're his only
Speaker 4: customer when you choose Frank durand the real estate Man
Speaker 4: dot com to list your home with Remax Alliance three
Speaker 4: oh three nine two zero sixteen twenty two.
Speaker 3: Yeah, ripped of.
Speaker 1: News needs you don't have the.
Speaker 2: Come run anxious as fast as you can.
Speaker 3: Shooter's gonna help. Come man, this.
Speaker 4: Is the Troubleshooter Show. No Tom Martino, Hi, Tom Martino here,
Speaker 4: Welcome to the show. We're here to help you solve
Speaker 4: robs that's questions sake, make your life a little easier,
Speaker 4: as I've been doing for fifty years, forty five in Denver.
Speaker 4: We love what we do here, So what do you
Speaker 4: say we go to the phones and keep doing it.
Speaker 4: We have Brad O'Brien with us, our expert on real estate,
Speaker 4: all things real estate, a real estate attorney with a
Speaker 4: real estate firm, And one of these questions came up.
Speaker 4: I thought, you know what I'm going to ask Brad O'Brien. Now, Brad,
Speaker 4: a lot of these leases were written before maybe recent changes.
Speaker 4: But I'd like to know a very simple answer. First.
Speaker 4: When a lease comes up and it already has provisions
Speaker 4: saying if we don't renew by this, data goes month
Speaker 4: to month, or you have sixty days to tell us
Speaker 4: your intention or blah blah blah, are those still in
Speaker 4: effect or do new laws negate any of those?
Speaker 19: Well, one thing to get prohibited is a penalty for
Speaker 19: failure to give the landlord notice of not renewing. So
Speaker 19: that the one where you say you have to give
Speaker 19: us notice chase before it's up for us.
Speaker 4: You got it.
Speaker 19: You have to okay that you can't do that anymore.
Speaker 19: But you can't say that after the after the one
Speaker 19: year term, if you're still.
Speaker 4: There, it goes month to month.
Speaker 8: You can still do that, But is.
Speaker 4: A month to month really a month to month? What
Speaker 4: really are the tenants' rights now? What are they? Or
Speaker 4: does it depend on how long they've been in the apartment?
Speaker 19: Well, a big change last year was this just cause
Speaker 19: of eviction where yeah, to where if a tenant's been
Speaker 19: there for a year, then the landlord has to have
Speaker 19: a good reason just cause to not renew them for example,
Speaker 19: want to sell, want to renovate, want to move themselves
Speaker 19: back in something like that.
Speaker 4: Otherwise, is that even in a case but but Brad, Brad,
Speaker 4: is that even in a case where it goes month
Speaker 4: to month? Do they still need a just cause or
Speaker 4: does it go go ahead?
Speaker 19: Yeah, they've been there for two years and a month
Speaker 19: and month the whole time. They still have that right
Speaker 19: to uh not to be dude.
Speaker 4: Okay, so they still need just cause. So if Twinika's
Speaker 4: lease goes from a yearly lease to a month to month,
Speaker 4: they have to have just cause to get rid of them. Correct, Twinika,
Speaker 4: what was your original question when you called us? I
Speaker 4: believe you said your lease ends May fourteenth. You haven't
Speaker 4: heard anything from the landlord what happens, and I think
Speaker 4: Brad will tell you whatever happens is is what's in
Speaker 4: the contract? Brad? Is that Twinico, maybe you should ask
Speaker 4: your question.
Speaker 6: Okay, Well, I wasn't writing as the landlord obligated to
Speaker 6: give us a renown lease. I would automatically just roll
Speaker 6: into like a month to month and we don't have
Speaker 6: to sign or agree to anything.
Speaker 4: Do you want to read it Twinika, do you want
Speaker 4: to read that clause?
Speaker 2: Sure?
Speaker 6: Instead? Fifth term, the term of this lease we begin
Speaker 6: May fifteen, twenty twenty four an end of May fourteen,
Speaker 6: twenty twenty five. Neither landlord or ten if I beget
Speaker 6: it it, neither has the right to un literally, renewed
Speaker 6: or extend the term of this lease the landlord accepts
Speaker 6: tennis payment. If the landlord accepts the tennis payment of
Speaker 6: the monthly would otherwise new under the lease for the
Speaker 6: month after the end of the term, then the lease
Speaker 6: will be deemed to continue on month to month basis.
Speaker 4: And it says at the same Okay, so, Brad, how
Speaker 4: do you read that?
Speaker 19: Well, she's at the end of at the end of
Speaker 19: the May fourteenth, shill be there for a full year.
Speaker 19: Then she does how these have the right to be
Speaker 19: renewed one year? She had the first year renewed. Alternatively,
Speaker 19: she the police provides that she could be going month
Speaker 19: to month if they're doing if they do nothing, So
Speaker 19: if they.
Speaker 4: She does nothing, if you do nothing, it's going to
Speaker 4: go month to month and then they still have to
Speaker 4: have a just cause to get rid of you.
Speaker 19: Yeah, but if she wants out a year then you
Speaker 19: have to reach out to the landlord and say send
Speaker 19: me at least that says the year two on it.
Speaker 6: Okay, okay, Probably reach out to her and it as
Speaker 6: fires them increasing the rate of the rent. Are we
Speaker 6: supt to get a notice as well to see if
Speaker 6: we're able to avoid it if we wanted to move
Speaker 6: because we haven't that part.
Speaker 19: Yeah, a landlord can raise the rent once in any
Speaker 19: twelve month period with a sixty days prior written notice.
Speaker 6: Okay, So she doesn't have the sixty day prior, are
Speaker 6: we obligated to pay that increase or can we still
Speaker 6: pay just what we were paying now?
Speaker 19: Well, if you go month month, then there's plenty of
Speaker 19: opportunities for the landlord to give you sixty days or notice.
Speaker 19: It might might be three months from now when when
Speaker 19: that kicks in earth, it might be might be the
Speaker 19: second or third month of the month, month before the
Speaker 19: rent rental increase takes effect.
Speaker 4: Right, So, in other words, if they gave you an
Speaker 4: immediate raise of rent and you didn't have sixty days notice,
Speaker 4: you wouldn't have to pay for that part, probably, but
Speaker 4: you have to pay for anything beyond the sixty days
Speaker 4: if the if it's deemed that they gave you sixty
Speaker 4: days notice.
Speaker 19: She might have an argument, you can she's entitled now
Speaker 19: it's a year two without a rent increase, because she's
Speaker 19: entitled to year two and she's entitled sixty d notice
Speaker 19: before years two starts. That's already passed.
Speaker 4: So but Brett, if it goes month to month, what
Speaker 4: difference does that make because they can just say, okay,
Speaker 4: in two months, we're raising it.
Speaker 19: Yeah, that works too.
Speaker 4: Yeah, So Twinka, you ought to let them know in
Speaker 4: a in a kind way that you're familiar with the
Speaker 4: laws and they have to give you sixty days notice
Speaker 4: for a rent increase, and then you'll be you'll compleat
Speaker 4: and then and then I would they're just going to
Speaker 4: let this go month to month. Now my hunches. If
Speaker 4: they're gonna let it go month to month, there's a
Speaker 4: reason for that. And I think they're going to probably
Speaker 4: try to get rid of you. Now that's just a hunch,
Speaker 4: because otherwise why wouldn't they renew you. I just have
Speaker 4: a feeling that because you complain to public Service or
Speaker 4: excuse me, Excel Energy, they're upset with you. But that's
Speaker 4: just my hunch. And even if they're upset. Brad. That's
Speaker 4: not a good reason, is it, Brad?
Speaker 19: Well, Uh, retaliation is prohibited under the warrant.
Speaker 4: You'd have it ability statute.
Speaker 19: I'm not sure there's reporting to the utilities that don't
Speaker 19: have ability concern or something about the utail network.
Speaker 6: Yeah, well we had to fire we personally upon moving in.
Speaker 6: The fireplace wasn't working, and she promised to fix it.
Speaker 6: But my daughter tests on a gas we caught it,
Speaker 6: so they set us there. We was without hot water
Speaker 6: for eight days because the par meracy hired couldn't so.
Speaker 4: They had to put in a new water heater.
Speaker 2: You know.
Speaker 6: He passed up the furnace downstairs.
Speaker 4: Yeah, but that was a while ago, Brad. I think
Speaker 4: I think any any tenant would have a problem proving
Speaker 4: retaliation unless they had witnesses or something. I mean, this
Speaker 4: plumbing complaint was a while ago. I think connecting those
Speaker 4: dots might be difficult.
Speaker 19: Tunica commits a judge in Twnika.
Speaker 4: What you really need to do, what you really need
Speaker 4: to do is within the law, comply as much as
Speaker 4: you can, and then maybe look for another place to live.
Speaker 4: You know, I'm just saying this out of concern. Just
Speaker 4: be ready in case you have to leave.
Speaker 10: I don't.
Speaker 4: I don't know, Like if it goes month to month,
Speaker 4: see how it goes and call us back. I'm Tom
Speaker 4: Martine three oh three each seven one three talks seven
Speaker 4: one three eight two five five. By the way, Bob
Speaker 4: Logan's with us from plumb Line Services. And so we
Speaker 4: had a situation where equipment was purchased. Now Mark, are
Speaker 4: we actually being told in Bob there are things that
Speaker 4: are not legal for a layman to purchase.
Speaker 2: Is that?
Speaker 4: Is that actually true?
Speaker 2: Bob?
Speaker 10: Well, you know, I can't answer all the legalities, but
Speaker 10: I don't know a single supplier that will sell a
Speaker 10: furnace air conditioning system to a consuser. And and for
Speaker 10: the reasons that Bo already talked about, the refrigerant's the
Speaker 10: EPA licensing, the contractors licensing, there's a lot that goes
Speaker 10: on with it. Now market mentioned well, I can buy
Speaker 10: one home Depot, for example, and we happen to be
Speaker 10: one of home Depot's contractors, and they will not sell
Speaker 10: it directly to the end user without one of their installers.
Speaker 4: So if they go in there and find something, they
Speaker 4: consult you and do the whole package correct.
Speaker 10: You can buy you know, a window unit or a
Speaker 10: portable unit that's you know, it's like a refrigerator.
Speaker 4: You get that part. But a full home unit you can't. Hey, Bob,
Speaker 4: exactly right, Bo, Do you know if there are any
Speaker 4: laws concerning purchasing of that by consumers.
Speaker 18: Yes, in order to buy air conditioners residential commercial, you
Speaker 18: you have to have the EPA certification and a lot
Speaker 18: of I was really curious to find out.
Speaker 4: That's to install it or to buy it. To install
Speaker 4: or to buy. I don't know why they would make
Speaker 4: you have APA certification to buy.
Speaker 17: Something, because it's the law. It's refrigerant.
Speaker 18: You have to have an EPA certification to buy something
Speaker 18: with refrigerant. That okay, where there's a situation where you
Speaker 18: need to add free on or take away free on.
Speaker 18: And I was really curious to find out what suppliers
Speaker 18: sold that person the equipment because there's I think there's
Speaker 18: some liability.
Speaker 4: Yeah, but you remember the remember they do. He said
Speaker 4: they were misrepresenting themselves.
Speaker 10: Yes, but they Yeah, but that supplied to you know,
Speaker 10: the major suppliers. And say, Bob, contract a contractor's license.
Speaker 10: I mean to show all my ep certifications, the licensing,
Speaker 10: everything that goes along with it and uh, and typically
Speaker 10: they'll do some kind of a background check.
Speaker 4: Or wow, So it's not that easy to go to
Speaker 4: a supplier, man, Bo, how do you think he got
Speaker 4: away with it?
Speaker 17: I don't know.
Speaker 18: That's why I really wanted to know who this is,
Speaker 18: because I know all the suppliers in town abandoned?
Speaker 11: Did you find out the suppliers?
Speaker 17: The caller wouldn't tell us who the supplier was.
Speaker 10: I want to share it, Okay, he says, yes.
Speaker 17: He's got something more to the story.
Speaker 10: I don't want to break there.
Speaker 18: So, and I don't know why he would spend that
Speaker 18: money work at twenty three thousand dollars in labor, working
Speaker 18: on something where the equipment wasn't installed.
Speaker 4: Yeah, when I do twenty three thousand dollars in labor
Speaker 4: sounds ridiculous to me, is that, Bob? Is that ridiculous
Speaker 4: for a commercial installation or not?
Speaker 10: He's you know, we don't do commercial installations, so he's taught.
Speaker 10: You know, I don't know what all was involved there.
Speaker 10: Maybe not, but I we would never ever take a
Speaker 10: job like that. Whatsial? What do residential installations run? As
Speaker 10: far as time from what to what? Residential with plumbline. Yeah,
Speaker 10: not talking about plumbline.
Speaker 4: I'm talking about the industry out there, time and materials
Speaker 4: and costs. Basically, let's say from low to high for
Speaker 4: installation only.
Speaker 10: On the low side, for a furnishing air conditioning system,
Speaker 10: I'm gonna say five or six thousand dollars to install
Speaker 10: to install just the labor, yeah, come on, Bob, just
Speaker 10: the labor, yeah.
Speaker 4: And then the equipment on top of that. So labor
Speaker 4: is more than most of the time the equipment.
Speaker 10: No, typically, typically it's about half.
Speaker 4: Yeah, now what about Okay, so the low side is
Speaker 4: about five grand, what does it go up to for installation.
Speaker 10: I mean we're installing a system a day, that's almost
Speaker 10: forty thousand dollars.
Speaker 4: It depends on the complexity, the.
Speaker 10: Complexity of the system, the home. I mean, there's there's
Speaker 10: so many different variables.
Speaker 4: All right, We got more coming up on the Troubleshooter Show. Listen,
Speaker 4: we're transparent here. You want to know anything about the industry,
Speaker 4: or anything about your rights or anything about any problem
Speaker 4: question you can play. Stephanie has a complaint on a
Speaker 4: dental office. We also have a complaint about a CVS
Speaker 4: pharmacy and all of that's coming up right after this.
Speaker 4: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 4: dot com. You don't pay a cent until you're content.
Speaker 4: Time for an insurance checkup free, no obligation. In comparison,
Speaker 4: call Compass Insurance paying too much your coverage at dozens
Speaker 4: of insurance companies find out now three all three seven
Speaker 4: to seven to one. Help. You'll think you're his only
Speaker 4: customer when you choose Frank durand the real estate Man
Speaker 4: dot com to list your home with Remax Alliance three
Speaker 4: all three nine two zero sixteen twenty two. Hi Tom
Speaker 4: Martine here, Welcome to the show. We got a lot
Speaker 4: of calls to get two three h three seven one
Speaker 4: three talks Stephanie dental complaint Werner. We haven't forgotten about you, Stephanie.
Speaker 4: What's going on with your dental complaint? Hi Stephanie, thank
Speaker 4: you for thank you for contacting us.
Speaker 20: Yes, thank you for the callback. I appreciate it. My
Speaker 20: name is Krepane and I had an experience recently with
Speaker 20: Lodo Dental in downtown Denver, and I saw a dentist
Speaker 20: and they at the end of it said that I
Speaker 20: had six cavities and dumb disease. So I went to
Speaker 20: get a second opinion from a prostagontis, and lo and behold,
Speaker 20: it turns out that I had zero cavities and I
Speaker 20: did not have gum disease, and I ended up being
Speaker 20: out of pocket to pay for before I hooked out
Speaker 20: the second opinion, which I should have just waited. I
Speaker 20: paid for the right of my upper and lower quadrant
Speaker 20: to get a deep cleaning, which was six hundred and
Speaker 20: sixty nine dollars and sixty cents out of pocket. But
Speaker 20: when I initially went to the dentist, I said, I
Speaker 20: have all my previous X rays that have already been
Speaker 20: emailed to you. I have agency and appicacy over my
Speaker 20: own body, and what I'm meeting today is just the
Speaker 20: teeth cleaning. And the Postagonis said that when I had
Speaker 20: initially went to this dentist that really what I had
Speaker 20: said at the beginning is that I just needed a
Speaker 20: teeth cleaning, which would have been paid for by my
Speaker 20: dental insurance, but then I ended up out of pocket
Speaker 20: for the cost.
Speaker 4: Okay, now you've said everything I need. Now it's time
Speaker 4: for the lightning round. Okay, Where I asked simple questions
Speaker 4: and you give me one word answers or two words. Okay,
Speaker 4: how did you find low Dough Dental? And why did
Speaker 4: you not have and this can be more than a word,
Speaker 4: of course, did you not have another dentist? Why did
Speaker 4: you go looking for a dentist? And how did you
Speaker 4: find Lo Dough?
Speaker 20: So Wine Coop Dentistry dropped me because of my dental insurance,
Speaker 20: and so I had to find a different dentist office.
Speaker 19: So I googled.
Speaker 4: Okay, got it?
Speaker 2: Now?
Speaker 4: Why so then you googled and found Lodo Dental and
Speaker 4: they would your plan would pay for a normal cleaning.
Speaker 4: Now what did Lodo Dental do and did you give
Speaker 4: them permission?
Speaker 2: Did?
Speaker 4: How did they get this other diagnosis? Was this during
Speaker 4: the exam? Yes?
Speaker 20: So when I went in I told them that I
Speaker 20: didn't want X rays. Well, they talked me into They
Speaker 20: said I had gotten anxiety about it at the beginning,
Speaker 20: and they said, if we do the X rays on
Speaker 20: the house today, will you go ahead and move forward.
Speaker 6: With the X rays?
Speaker 20: Even though I had initially said that I didn't want them,
Speaker 20: and by that point I was already emotionally distressed and
Speaker 20: actually crying.
Speaker 6: By the time I had ended up in the well.
Speaker 4: But there's nothing wrong. There's nothing wrong with accepting free
Speaker 4: X rays. So then after the free X rays, what
Speaker 4: did they what did they diagnose you with.
Speaker 20: Six cavities and gum disease?
Speaker 4: Wait a minute, actually six cavities and you swear you
Speaker 4: have not one cavity.
Speaker 20: Well, I went to a Prostadonis in Denver. Or excuse me, what.
Speaker 4: Is the Prostadonis? What? What is the Prosetadonis? Help me out.
Speaker 20: Yes, Aprosadonnas basically has more dental education than a typical dentist,
Speaker 20: and they deal with tooth restoration or like implants.
Speaker 4: Okay, bridges, Okay, Okay, I got you, I got youa
Speaker 4: So you knew it. You knew this dentist from a
Speaker 4: previous engagement of some kind, a previous appointment.
Speaker 6: A correct.
Speaker 20: I had been going to that Prospadonist office since I
Speaker 20: was fifteen years old, so that's when I went back.
Speaker 4: So you got a second so it's it's okay. So
Speaker 4: you got a second opinion which totally negated everything they said. Correct, Okay,
Speaker 4: and you paid six sixty nine for that, right.
Speaker 20: I paid six sixty nine for the deep cleaning at
Speaker 20: the dentist, but then I paid an additional one hundred
Speaker 20: and seventeen for the second opinion from the Prospadonis. Yes,
Speaker 20: that's correct.
Speaker 4: So the deep cleaning you shouldn't get a refund for,
Speaker 4: but I believe they should probably that second opinion. A
Speaker 4: lot of people might argue, listen, that's the cost of
Speaker 4: doing business. What I would argue is this, what did Lodough?
Speaker 4: What did Lowdough Dental totally charge for that appointment?
Speaker 20: I'd have to look at the bill. I think the
Speaker 20: insurance ended up covering about two to three hundred, but
Speaker 20: then I had to pay the like I said, six
Speaker 20: sixty nine.
Speaker 4: But the six sixty nine wasn't to the original dentist,
Speaker 4: was it.
Speaker 20: Yes, that was to the original dentist. And now I'm
Speaker 20: trying to get.
Speaker 4: Yeah, I believe, Okay, okay, they should they Listen. Yeah,
Speaker 4: I think they should give you a complete refund for
Speaker 4: everything you paid, because if truly what you're saying is
Speaker 4: true that they totally lied about six cavities and gum disease,
Speaker 4: we need to verify this. I mean, this is horrendous.
Speaker 4: Did you go back to the dentist and say, wait
Speaker 4: a minute, you lied to me.
Speaker 20: I mean, I this is a new experience for me.
Speaker 20: I didn't say you lied, per se, but I sent
Speaker 20: them an email.
Speaker 6: I called them.
Speaker 20: And asked for the refund of the money, and then
Speaker 20: I got a phone call back today that they said
Speaker 20: that they weren't going to call. So I thought, let's
Speaker 20: just communicate via email for everything's on record. So I
Speaker 20: sent an email last week when I finally got home,
Speaker 20: asking for a full refund of the six hundred and
Speaker 20: sixty nine dollars, which I feel like I should get
Speaker 20: from low Do Dental plus as an advocate for human rights.
Speaker 4: I get it. So what did they say, I mean,
Speaker 4: did you tell them you got a second opinion?
Speaker 5: Yes?
Speaker 20: Yes, I told them I got the second opinion.
Speaker 4: Okay, So what did they say about that?
Speaker 20: They said that they needed to have a consultation with
Speaker 20: the Prosagontis, which I don't know if that's transpired yet.
Speaker 4: Transis yet, Stephanie, what were you saying, bo.
Speaker 18: Are you just, Stephanie, you did get the deep plate
Speaker 18: scale cleaning that.
Speaker 17: May have been needed.
Speaker 18: Are you just looking for the refund of one hundred
Speaker 18: and seventeen dollars for the second opinion?
Speaker 5: No?
Speaker 4: She wants all of it. You know, I kind of agree, Stephanie.
Speaker 4: If you did get a good cleaning, it's worth paying for.
Speaker 17: Yeah, I think they provided you a service with the cleaning.
Speaker 20: Yeah, it's just that when I initially went to the dentist,
Speaker 20: I wasn't. I get my two clean every six months,
Speaker 20: So I wasn't. I've never I wash, I've never had
Speaker 20: cavity diagnosis or gum disease, so I keep up with
Speaker 20: my teeth. So I was shocked at the.
Speaker 5: Yeah.
Speaker 4: So are you saying you probably didn't even need the cleaning?
Speaker 6: Absolutely not.
Speaker 20: That's what the procedonna said. She said you did not
Speaker 20: need a deep cleaning and downloads.
Speaker 4: How would they say that? I don't understand how you
Speaker 4: can say you did not need it when how would
Speaker 4: they know if you needed it or not? They didn't
Speaker 4: see you beforehand?
Speaker 20: Yeah that I Yeah, they were the left side of
Speaker 20: my upper and lower quadrants still has something, Cleaney, That's.
Speaker 4: Okay, got it. We believe you and we're on your
Speaker 4: side on this one. If they if you truly can
Speaker 4: show us were that you have no cavities. Do you
Speaker 4: have anything in writing that says you have six cavities?
Speaker 4: Did you get anything from Low Dough Dental to indicate.
Speaker 20: That they told me that I haven't gotten anything in writing.
Speaker 4: That's what they believe are So what would stop them
Speaker 4: from saying if we went to them, If we went
Speaker 4: to them and said, wait a minute, you told this
Speaker 4: woman she had six cavities and gum disease. What if
Speaker 4: they say, no, we didn't.
Speaker 20: That's a great question. Then I guess they would be lying.
Speaker 20: I don't know, but I don't like to.
Speaker 4: Okay, I like your answers. I like your answers. Your
Speaker 4: answers indicate to me you are totally sincere because you're
Speaker 4: not trying to. I mean, really, you are very very straightforward, Demitri,
Speaker 4: What did you want to say? Tom?
Speaker 9: You know, looking at this from a step away, we
Speaker 9: have right now is two conflicting diagnoses.
Speaker 4: That's right, and well no, no, we don't even have
Speaker 4: that because we can't prove they made a diagnosis.
Speaker 9: Well yeah, but if we were to take everything we
Speaker 9: just heard at face value, the dentist in Lodo said
Speaker 9: that she has six cavities. Her second dentist, in a
Speaker 9: second opinion, said no, you don't have six cavities. Okay,
Speaker 9: we have no reason to believe either one of them,
Speaker 9: right now, that's true. Furthermore, based on what the caller
Speaker 9: just told us, it sounds like the Loto dentist is
Speaker 9: going to have a consultation with a second opinion dentist
Speaker 9: to see if they can revolve this conflict and diagnosis. Yeah, okay,
Speaker 9: so I think it's too soon to start pointing fingers,
Speaker 9: and I don't think.
Speaker 10: I don't think I want Oh.
Speaker 4: No, no, no, I wasn't applying that you were.
Speaker 9: But furthermore, I think you will take you out a
Speaker 9: third diagnosis to kind of put some to add weight
Speaker 9: to one of these two conflicting diagnoses.
Speaker 4: Stephanie, I want to give this to something, I'll give
Speaker 4: it to you.
Speaker 9: D well, thanks, I can guarantee you and neither dentist
Speaker 9: is going to talk to me due to hippo concerns.
Speaker 4: No, but we can get around that by talking about money, okay,
Speaker 4: And if she gives permission, Stephanie can give permission and
Speaker 4: then they can talk to us. Many times they.
Speaker 9: Oh good, I think that's the perfect next step.
Speaker 4: So really, so, how did you find how did you
Speaker 4: find the third dentist for that opinion?
Speaker 20: The third dentist actually has apparently won awards and colerad.
Speaker 20: My sister's been going to this dentist for a long time.
Speaker 6: So okay, good God, good sentists.
Speaker 4: Good would you let us know and Deputy Deal be
Speaker 4: contacting you. We want to keep abreast of this case,
Speaker 4: so hang on three oh three seven one three talk
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Speaker 4: than that. They could do great systems. Contact them waterpros
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Speaker 4: Excel Roofing dot com.
Speaker 11: You don't pay a cent until you're content.
Speaker 4: Time for an insurance check up free no obligation comparison
Speaker 4: call Compass Insurance paying too much your coverage at dozens
Speaker 4: of insurance companies find out now three oh three seven
Speaker 4: seven one help. You'll think you're his only customer when
Speaker 4: you choose Frank Durand the real estate and dot com
Speaker 4: to list your home with Remax Alliance three oh three
Speaker 4: nine two zero sixteen twenty two.
Speaker 2: You look good.
Speaker 4: First aid Hi Tom Martine, your troubleshooter three O three
Speaker 4: seven one three talk seven one three eight two five five.
Speaker 4: What a flurry of calls we've had. Now we're back
Speaker 4: to normal. But no, no, we want to take your
Speaker 4: calls at three O three seven one three talk seven
Speaker 4: one three eight two fivey five. But there are some
Speaker 4: consumer issues I want to get to. And oh, I
Speaker 4: gotta go to Werner because he got disconnected. Let me
Speaker 4: go to him first. Hey, Werner, let's talk man, what's
Speaker 4: happening with this pharmacy issue?
Speaker 21: Well, I'm talking about CBS set seventy nine in vast
Speaker 21: short and Nevada. My doctor, what.
Speaker 10: Did they do by me?
Speaker 4: What? Tell me what they did wrong? My doctor?
Speaker 21: Or a hundred eighty toplets of el quis?
Speaker 8: What picked up the orders? Are me?
Speaker 4: What kind of medication?
Speaker 21: Sir ery Chris not saying five milligram?
Speaker 4: Uh huh?
Speaker 21: And I picked up the orders, didn't pay attention, And
Speaker 21: I came home. I only had sixty tablets.
Speaker 2: I went.
Speaker 21: And they told me if I pay another ninety four dollars,
Speaker 21: I will get the other one hundreds and twenty tablets.
Speaker 21: I decline, Okay, okay, this is a bait and switch operations.
Speaker 4: Well it's no, no, no, no, no, no, it's not
Speaker 4: a bait and switch operation. They don't control I mean,
Speaker 4: not those people there. They don't have rolling prices. If
Speaker 4: the price will be the same for everyone, well no, no,
Speaker 4: I don't even listen. I don't know why you you
Speaker 4: think they're making this up?
Speaker 8: It got to be big.
Speaker 21: Medication is not as expensive, I say, claim it is.
Speaker 21: I paid six dollars forty five cents a tablet when
Speaker 21: you can't get it for sixty six cents.
Speaker 4: Where can you get it for sixty six cents, sir.
Speaker 21: Optum r X. You can't get it for seven percent
Speaker 21: from Turkey for Canada?
Speaker 4: Then why don't you? Then? Why don't you?
Speaker 21: Well I did afterwards, but oh you did.
Speaker 4: Wait a minute. You're getting You're getting the same medication
Speaker 4: they were charging five bucks for. You're getting for pennies.
Speaker 4: Tell me you're you're telling me the truth now right,
Speaker 4: you are getting it. You are actually getting the medication.
Speaker 21: I paid three hundred and eighty seven dollars for a
Speaker 21: hundred eighty tablets they gave me on this sixty I
Speaker 21: got from optim r X. In the meantime, two hundred taber.
Speaker 21: He's for one hundreds and thirty one dollars.
Speaker 4: My goodness, gracious, well, then the system is working, but
Speaker 4: not for me.
Speaker 21: But CVS.
Speaker 4: No, no, no, not for that first person. Hold on,
Speaker 4: hold on, Werner Werner. Here's what I'm saying. Had you
Speaker 4: shopped around for pricing and found that other pharmacy, what
Speaker 4: I'm saying is the system is working. I agree with
Speaker 4: you that CVS is way more expensive on this drug,
Speaker 4: but they don't do it.
Speaker 14: They're in lives listen. I just got to say this.
Speaker 14: They're in line with target Costco. In fact, Costco costs
Speaker 14: more kings is a little cheaper than CVS. Walmart's a
Speaker 14: little more than CVS. Walgreens a couple bucks less. They're
Speaker 14: all right there, six hundred and thirty dollars for sixty tablets.
Speaker 14: I mean that's just how much which this stuff is.
Speaker 14: I mean, god bless that we can get them from
Speaker 14: Canada or somewhere.
Speaker 4: So which which site did you go to? Go ahead?
Speaker 4: That's good, RX man.
Speaker 21: Why did I not get the hundred and eighty tablets
Speaker 21: for the whole amount?
Speaker 4: Because it cause it's not right, you know, just because
Speaker 4: of Werner Werner I want you to listen carefully. You
Speaker 4: went there with a one hundred eighty count prescription, one
Speaker 4: hundred and eighty they hold on. They filled sixty tablets
Speaker 4: at three hundred eighty seven. Had they filled it for
Speaker 4: ninety tablets, you would have paid more. So you got
Speaker 4: what you paid for, even though the price is higher
Speaker 4: than good RX. They did nothing wrong, Werner. I know
Speaker 4: you feel like they screwed you out of sixty tablets,
Speaker 4: but they didn't because I'm not a one hundred eight.
Speaker 21: Also as a second prescription for ninety tablets, and they
Speaker 21: live at the hondasan a deal from They needed the
Speaker 21: extra money. That's all I can say.
Speaker 4: Okay, Werner, thank you very much. They needed the CBS
Speaker 4: pharmacy just up to his uh prescription because they're hurting
Speaker 4: for money. Thank you, Werner. We appreciate you calling us
Speaker 4: about that and letting us know. Three oh three seven
Speaker 4: to one three talk seven one three eight two five five.
Speaker 4: We have more right after this, go with a sure
Speaker 4: thing Denver's Best roofer excel roofing dot com.
Speaker 11: You don't pay a cent until you're content, wait.
Speaker 4: Time for an insurance check up free, no obligation in
Speaker 4: comparison call Compass Insurance paying too much your coverage at
Speaker 4: dozens of insurance companies find out now three oh three
Speaker 4: seven seven to one help. You'll think you're his only
Speaker 4: customer when you choose Frank durand the real estate man
Speaker 4: dot com to list your home with Remax Alliance three
Speaker 4: oh three nine two zero sixteen twenty two. Hi, Tom Martino,
Speaker 4: you're a troubleshooter three all three seven one three talks
Speaker 4: seven one three eight two five five. Uh, give us
Speaker 4: a call if you have a problem question you're complain Okay,
Speaker 4: Now I have it, says here Tom. By looking at
Speaker 4: the X rays, you can see if someone has gum disease,
Speaker 4: excessive build up cavities, build a dentists. We're not denying
Speaker 4: that you can see it or not right. But did
Speaker 4: they give her a false diagnosis? Now I will tell
Speaker 4: you what were you gonna say to me? Dre see
Speaker 4: you perch there? Go ahead.
Speaker 9: Oh, I was just getting ready for any questions for
Speaker 9: I did. I did speak with a consumer And next
Speaker 9: week she's going to get a third opinion on this,
Speaker 9: and then she's going to email me copies of both
Speaker 9: the second and the third opinion to see if the
Speaker 9: third opinion adds weight to either the first or the
Speaker 9: second opinion. Now I can tell you from personal experience
Speaker 9: that I actually had a similar situation where one dentist
Speaker 9: recommended that I get my I think he said either
Speaker 9: two or three cavities. They didn't sound quite right, and
Speaker 9: I went to another dentist and he said, oh, no,
Speaker 9: those aren't cavities, but they'll become cavities if we don't
Speaker 9: fill them with some kind of a Yeah.
Speaker 4: I mean, there's just some subjectivity here when it comes
Speaker 4: to dentistry.
Speaker 9: There's a lot of subjectivity in anything medical, right, Tom, Yeah.
Speaker 4: I went to a dentist one time and I was
Speaker 4: being ripped off, but I didn't know that when I went.
Speaker 4: I went for a special and I wanted to see
Speaker 4: what they were going to do. And I was looking
Speaker 4: for a dentist, beautiful office, and they said, you need
Speaker 4: this work done, and I absolutely didn't need it. Then
Speaker 4: I asked him about crowns, because there was a tooth
Speaker 4: right was going to need a crown. They make their
Speaker 4: crowns in house with the Zert machine, I think it's called,
Speaker 4: And I said to him, by mistake, I asked the question.
Speaker 4: The question was a mistake. I said, why is it
Speaker 4: cheaper to get them ordered from the or why are
Speaker 4: they cheaper when you order them from the lab as
Speaker 4: opposed to making him in house? Wouldn't it be cheaper
Speaker 4: if you make him in house? He goes, oh, no, no, no,
Speaker 4: and then he gave an explanation as to why they
Speaker 4: give more care and all of that to the office
Speaker 4: made ones, and therefore they are more expensive. Right. So,
Speaker 4: as it turns out, when I went back, I was, well,
Speaker 4: you know, the bottom line is they sent me to
Speaker 4: a lab and the lab was less expensive, and they
Speaker 4: were trying to get me. Here's what I'm The point
Speaker 4: I'm getting at is this they were just changing their
Speaker 4: prices just for whatever I said. They made the prices
Speaker 4: work in there, so I thought I was getting a deal. Mark,
Speaker 4: What did you say?
Speaker 14: I think the biggest deal is those dentists, a lot
Speaker 14: of them can't afford to PLoP down one hundred and
Speaker 14: fifty thousand for that machine, So basically they have a
Speaker 14: deal with the manufacturer or whoever's actually in the lease
Speaker 14: or whatever. So for everyone they do, they're only making
Speaker 14: X amount. If they owned it outright, I bet they
Speaker 14: would be cheaper, but most of them don't.
Speaker 4: Oh they do royalties. Yeah, a lot of them do
Speaker 4: a royalty where every time they use the machine, they
Speaker 4: pay a royalty. Some to do that. Even after they
Speaker 4: own a machine. It's the owners plus royalty. Absolutely. Now
Speaker 4: in healthcare, there's a lot of there's a lot of
Speaker 4: controversy when it comes to insurance and healthcare, especially like
Speaker 4: well not especially, but with all kinds. But if you
Speaker 4: get like a chiropractor, okay, they have an insurance rate,
Speaker 4: the insurance company pays them X amount of dollars and
Speaker 4: they agreed to it. So consumers would say, well, why
Speaker 4: don't you charge me that? Right? I went to a
Speaker 4: chiropractor one time where the insurance rate was sixty dollars.
Speaker 4: They accepted sixty dollars per adjustment, and the price they
Speaker 4: quote is ninety. They get paid sixty. When someone comes
Speaker 4: in off the street, the price is also ninety. Okay.
Speaker 4: In my particular case, I went to the chiropractor and
Speaker 4: they started billing my insurance company and they had an
Speaker 4: amount due, and I paid the amount due that the
Speaker 4: insurance would have paid, but they wanted me to pay
Speaker 4: the extra thirty bucks because I walked in and I said, well,
Speaker 4: that makes no sense. Why would you just charge me
Speaker 4: thirty bucks because I walked in and if I have insurance,
Speaker 4: I automatically get it for sixty. They couldn't justify it.
Speaker 4: It gets weird. We got more coming up on the
Speaker 4: Troubleshooter Show. Go with a sure thing Denver's Best roofer
Speaker 4: Excel Roofing dot com.
Speaker 11: You don't pay a cent until you're content.
Speaker 4: Please time for an insurance check up free no obligation
Speaker 4: comparison call Compass Insurance Paying too much your coverage at
Speaker 4: dozens of insurance companies find out now three oh three
Speaker 4: seven seven one help. You'll think you're his only customer
Speaker 4: when you choose Frank durand the real estate Man dot
Speaker 4: com to list your home with Remax Alliance three oh
Speaker 4: three nine two zero sixteen twenty two.
Speaker 1: Ripped of news. You need advice? Who you don't have?
Speaker 2: Come run anxious as fast as we can.
Speaker 3: Shooter's gonna help.
Speaker 22: Come Man Dix is the Troubleshooter Show Now, Tom Martinez.
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Speaker 4: And the number is three oh three nine or a
Speaker 4: four to two thousand. Okay. Sally called a while ago
Speaker 4: and has a follow up. Sally, what is happening with you?
Speaker 12: Well, I had the case of the property manager fief
Speaker 12: that took the inbound and outbound security deposits and three
Speaker 12: months of rent. Yes, And when I called you that
Speaker 12: first time, he's made very clear that I should immediately
Speaker 12: take care of it. I didn't understand really the urgency
Speaker 12: of it, but turned out to be very significant.
Speaker 4: Is this was Daryl right? What wasn't this Daryl Evangelista? Yeah, Darryl, Yeah,
Speaker 4: he was taking your money as a manager, but not
Speaker 4: passing it on to you. So what did you do?
Speaker 12: Well, I went over that day and the tenants were
Speaker 12: going to pay him the next morning, so that's when
Speaker 12: it stopped. But anyway, I went through you told me,
Speaker 12: you know that's to do that. Yes, I went through
Speaker 12: the courts, and I got my first restitution check on Saturday.
Speaker 12: So I wanted to let you know.
Speaker 4: Oh, not how much was it, Sally?
Speaker 12: Well not too much, less than a half a percent.
Speaker 12: But the thing of it is it's in the works
Speaker 12: now and that means that you know, what you told
Speaker 12: me to go over there quickly was important, and that
Speaker 12: his probation officer is doing his job.
Speaker 14: And you know that grows old, God, that does grow
Speaker 14: interest while it's sitting there.
Speaker 12: Are you kidding me?
Speaker 21: Yes?
Speaker 4: So right now, right now, people you know, don't do
Speaker 4: don't do wrong. If you're if you look at we're
Speaker 4: going to come after you. And Sally's getting the money
Speaker 4: they're going to collect from this guy, especially since he's
Speaker 4: on probation. Not paying would be a violation of probation.
Speaker 4: But can you believe the balls in this guy? He's
Speaker 4: out on parole or out on probation.
Speaker 10: I think.
Speaker 4: It could be probation. He was collecting money and not
Speaker 4: forwarding it. I mean imagine that.
Speaker 9: No, Sally, Now did the property management company cover those losses?
Speaker 4: Also? He was the property management company?
Speaker 9: Well, how about the I guess the property management or
Speaker 9: the property owner.
Speaker 4: They didn't make you pay rent twice? She's the owner,
Speaker 4: I thought, Yeah, she's the owner. She's the owner, and
Speaker 4: she wasn't getting her rent. Yup. Thank you for calling Sally.
Speaker 4: We love it again. The dinger ding ding ding. I
Speaker 4: love using my dinger. Nothing like it, Nothing like it.
Speaker 4: I'll tell you that. You know what, Just look for
Speaker 4: reasons every day to use a dinger and you'll be happy.
Speaker 4: How's that that's a good philosophy of life. Use your
Speaker 4: dinger every day and happiness will come your way. Okay,
Speaker 4: I just copyrighted that. Nobody can use it. Use your
Speaker 4: dinger every day and happiness will come your way. Oh
Speaker 4: there's so many. Yeah, there's so many innuendos there, even
Speaker 4: in uendo, there's innuendos. Anyway, skill it. What's happening?
Speaker 23: Hey, I talked to you a while back about that
Speaker 23: flight that was canceled on Delta. So you told me
Speaker 23: to send them off an email and I did about
Speaker 23: four days that Yes.
Speaker 4: This was where you missed your train.
Speaker 5: That was American.
Speaker 23: I've had two airline episodes. This was the second reason.
Speaker 4: Oh yeah, yeah, I know it. Wow.
Speaker 23: Well, to make a long story short, we finally got
Speaker 23: on the plane like an hour late, and then and
Speaker 23: then we're still sitting there for an hour and they said, well,
Speaker 23: we're still loading luggage. I said, man, I want to
Speaker 23: go home. So I asked the stewardess if I could
Speaker 23: get off the plane and you know, just go home
Speaker 23: on a different plane. So they let me talk to
Speaker 23: a gate agent and I said, well, if I go home,
Speaker 23: will you guys charge me extra? Like what's what happened
Speaker 23: on American? They said, well, we don't know. And that's
Speaker 23: pretty stupid to say that, because I said, well, if
Speaker 23: I fly out to Vegas, I got a fly all
Speaker 23: the way back to Atlanta and then back to Vegas again,
Speaker 23: it'll cost you more money to do it that way.
Speaker 8: I just want to know.
Speaker 23: Can I just grab the next plane home to Dallas
Speaker 23: will not have to pay the extra money. They couldn't
Speaker 23: answer my question, so I stayed on the plane. But
Speaker 23: in that note I'm stupid there. I put in there
Speaker 23: in that note that I think the reason that plane
Speaker 23: didn't leave was they were waiting on freight from an
Speaker 23: eighteen wheeler. So all you consumers out there, the old
Speaker 23: baby jack to a favor and don't fly down them.
Speaker 6: I'm getting night and.
Speaker 24: On the mosside.
Speaker 4: I love people who are really fired up. Hey Skillett,
Speaker 4: you didn't have to hang up. I wanted to hear
Speaker 4: more of you preplay that, would you please? I mean,
Speaker 4: I love it. I love that if consumers come up
Speaker 4: with their own battle cries for each problem, I'll be happy. Yeah, Like,
Speaker 4: let's see the tooth one. No cavities, We're gonna dig
Speaker 4: you a cavity. You said I had cavity. I had
Speaker 4: no cavities. Gum disease, okay, three oh three seven one
Speaker 4: three eight two five five. So uh, bob logan, we
Speaker 4: have a question here for you. Do you guys do septics?
Speaker 4: Go ahead, we do not do septics.
Speaker 10: Okay, Now we can if you have an issue with
Speaker 10: the line going from the house to the septic, we
Speaker 10: can help you out. But no, once we do not
Speaker 10: do septic.
Speaker 4: And then wells would be the same as any water supply.
Speaker 4: If that the you can handle it from the house.
Speaker 10: In right, correct?
Speaker 4: But yeah, and then then well no, no, that's the
Speaker 4: well itself. Right, Okay, go ahead, Dmitri has been dying
Speaker 4: to do this all day. Stump the expert, Bob.
Speaker 10: Oh wait, we're talking to me.
Speaker 4: Yes, well, if you're not, the expert will give you
Speaker 4: even a little time to find out. But he just
Speaker 4: want yeah, okay, go ahead, thanks, Let's just see what
Speaker 4: he knows. He's a good guy.
Speaker 9: Every few years, I have to I have to have
Speaker 9: my kitchen train line snake because I begin to hear
Speaker 9: this occasional gurgling sound, which kind of me to believe
Speaker 9: that there's a construction that's growing within the pipes.
Speaker 4: Yes, do get worse each year?
Speaker 9: Oh no, no, I just have to do it every
Speaker 9: five or six years. Okay, the moment I hear that sound,
Speaker 9: I call the plumber and they send the snake out. However, Bob,
Speaker 9: all day long, what's going down that drain line is
Speaker 9: hot water and soap and detergent. And why are drain
Speaker 9: lines the cleanest? Why aren't they the cleanest thing in
Speaker 9: the universe? I mean, if I washed myself like I
Speaker 9: washed those plumbing lines.
Speaker 4: I wouldn't have any skin left.
Speaker 10: I know where you're coming from. It's because of the
Speaker 10: grease that comes from the food products and everything else
Speaker 10: that you're putting down there with the soap and the
Speaker 10: hot water, and it's it's starting to build up around
Speaker 10: the sides and eventually it's just like a you know
Speaker 10: a good analogy, it'd be like an artery. Right, you
Speaker 10: have a bunch of fatty foods and your arteri is
Speaker 10: going to clog up sooner or later. Thankfully, with the
Speaker 10: drain line, you can you can clear them out. Now
Speaker 10: there are products, uh we we sell a couple that
Speaker 10: ongoing maintenance things. Never used DRAINO. Don't use those things.
Speaker 10: They're not good for them. They don't work, they're well,
Speaker 10: they're not good for anything.
Speaker 4: Use a mad But if you have a pea trap,
Speaker 4: you use If you have a little local pea trap
Speaker 4: lock locked up in your bathroom because of hair and stuff.
Speaker 10: I mean, you can take that pea trap off and
Speaker 10: clear it out.
Speaker 4: Now I've done that before, but a lot of people
Speaker 4: don't know how to do that, Bob. They can pour
Speaker 4: stuff in a sink and wait six hours and.
Speaker 10: You're right and and it will work.
Speaker 2: Uh.
Speaker 10: Some of those products work, they're just not great for
Speaker 10: the environment or anything else like that. We have maintenance
Speaker 10: products and you can buy them online to bioline, or
Speaker 10: you have bioclean that you do well weekly or we
Speaker 10: just do uh. You know, initially you'll do it every
Speaker 10: day for about a week and then and then about
Speaker 10: once a month after that, just to just to it's
Speaker 10: basically an organic.
Speaker 2: Uh.
Speaker 10: It'll break down the fatty substances in your drains. They're
Speaker 10: good for septic tanks too, like bout one and bio clean,
Speaker 10: and they're great receeptic solos in your septic tanks.
Speaker 14: So hey, hey, Dmitri, how much do you spend on
Speaker 14: that train cleaning each time?
Speaker 9: I'd say, well, this last time was about a year
Speaker 9: and a half ago, and I think it cost me
Speaker 9: three hundred and sixty bucks.
Speaker 4: I'm going to tell you a secret, fo, he's going
Speaker 4: to cost them for sixty how much?
Speaker 14: Let me tell you a secret going forward. The man
Speaker 14: you're sitting next to, of course runs a plumb line.
Speaker 14: These guys will go to any house not only snake
Speaker 14: it for you for ninety three bucks. But if they can't,
Speaker 14: let's say a tree trunk went and broke the line
Speaker 14: and they can't snake the tree trunk.
Speaker 4: Then you pay them nothing.
Speaker 14: They'll give you a free estimate, but it's ninety three
Speaker 14: or free. Anybody out there that's fan ninety was crazy?
Speaker 4: Hold on.
Speaker 9: Even though that sounds like the deal of the year,
Speaker 9: I won't be able to take advantage of it because
Speaker 9: I live in a multi unit building, which is all
Speaker 9: outside the scope of what Bob's companies said.
Speaker 4: I can't do that. There is so complicated comments make
Speaker 4: everything common. Yeah, all right, so we got to say
Speaker 4: you break three h three seven one three talks seven
Speaker 4: one three eight two five five. Yeah, ninety three or
Speaker 4: three has always been a big deal. Three oh three
Speaker 4: five eighty six, ten eighty six is plumb line Services
Speaker 4: dot com. Go with a sure thing Denver's best roofer
Speaker 4: Excel Roofing dot com.
Speaker 11: You don't pay a cent until you're content.
Speaker 4: Time for an insurance check up, free no obligation comparison
Speaker 4: call Compass Insurance paying too much your coverage at dozens
Speaker 4: of insurance companies. Find out now three oh three seven
Speaker 4: seven to one help. You'll think you're his only customer
Speaker 4: when you choose Frank durand the real estate man dot
Speaker 4: com to list your home with Remax Alliance three oh
Speaker 4: three nine two zero sixteen twenty two. Hi Tom Martine
Speaker 4: here at three oh three seven one three talk seven
Speaker 4: one three A two five five A. Right, did we
Speaker 4: ever answer the stump the plumber question? Did we ever answer?
Speaker 4: I mean, you talked about snaking every three or four years?
Speaker 4: Was that a question or a stump?
Speaker 9: My question actually proceeded that, which was, why isn't my
Speaker 9: plumbing the cleanest thing in the known universe? Because the
Speaker 9: subjected isater and soap, and yet it still gets clogged up.
Speaker 4: And I know, but it was getting clogged up by
Speaker 4: something coming into it. Bob explained that it's like the
Speaker 4: grease that builds up. Go ahead, find one, find one
Speaker 4: that can stump them, Bob.
Speaker 10: That won't be too hard.
Speaker 9: Bob, what are what are some of the weird things
Speaker 9: that your crews have found in people's plumbing?
Speaker 10: Oh, I'm not even going to go there.
Speaker 4: No, really on this one time, and I wished I
Speaker 4: did not. Oh, I'm sorry, Really that bad? I withdraw
Speaker 4: my question.
Speaker 14: Well, everybody's thinking now, so I might as well just
Speaker 14: like this The Family Show By the.
Speaker 4: Way, as we get into this, I have a trivia question,
Speaker 4: and I want you to tell me, as we move
Speaker 4: into spring and summer, what is the what is the
Speaker 4: deadliest animal species whatever? In Colorado?
Speaker 10: Snake that can?
Speaker 4: Don't do you use this? Knock a peko in your hair?
Speaker 4: I didn't attributed fifty one people killed last year alone?
Speaker 4: What fifty one people killed? Rattlers? The deadliest predator, the
Speaker 4: deadliest predator in all of Colorado. And this is statistically,
Speaker 4: this is this comparator Colorado with the disease rattlesnakes. Come on, morons.
Speaker 4: Nobody dies from snake bites anymore. No, not rattlesnakes about
Speaker 4: it's pretty deadly. But anybody have any ideas my mother
Speaker 4: deadliest predator and all of elk No, tom, a squirrel?
Speaker 2: A squirrel?
Speaker 4: No, you think a squirrel would kill people? No chance,
Speaker 4: mountain lion. There are plenty of animals. I'm reading now
Speaker 4: from and I'm reading from out there Colorado. Oh now, mosquito,
Speaker 4: go ahead. Oh he just looked it up. Marcus Sich
Speaker 4: a googler. Marcus, he's a total They consider predators. Mosquitos
Speaker 4: are predators.
Speaker 23: Predator.
Speaker 9: Yeah, I don't think mosquitoes are predators, Well, sorry, but
Speaker 9: you're wrong.
Speaker 4: They are. There are plenty of animals that kill humans
Speaker 4: in Colorado black bears, mountain lions, rattlesnakes, bison, moose, even
Speaker 4: big horn sheep todame a few. Granted, deaths caused by
Speaker 4: these animals tend to be far few and far between,
Speaker 4: but encounters having this species listen. That being said, the
Speaker 4: deadliest species in Colorado does the opposite, feasting on human
Speaker 4: blood in order to stay alive, killing several dozen Colorado's
Speaker 4: last year alone.
Speaker 10: That's crazy.
Speaker 4: Mosquito by count has so far resulted since they've been
Speaker 4: keeping track since two thousand and three, two hundred and
Speaker 4: twenty nine deaths.
Speaker 10: Ooh interesting Colorado.
Speaker 4: In twenty twenty three, fifty one Colorado's were killed by
Speaker 4: mosquito transmitteds West Nile virus six hundred and thirty four
Speaker 4: documented cases. Think about that.
Speaker 9: You know that's a nasty disease. I know somebody who
Speaker 9: got that about ten years ago. Took him years to
Speaker 9: get over the fatigue that was caused by West Nile virus.
Speaker 4: Twenty four Here how did it get here?
Speaker 9: I mean, no mosquito can fly from the Nile all
Speaker 9: the way to Colorado.
Speaker 4: No, it's that they're a carrier of the nile from
Speaker 4: a carrier. It's not the mosquito. The mosquito picks it
Speaker 4: up from a carrier and then spreads it. Disgusting. So
Speaker 4: anyway that you can take to the bank. Fifty one
Speaker 4: people killed, the deadliest one in Colorado, the deadliest predator.
Speaker 4: And who would have thunked that? Okay, Now, of course,
Speaker 4: mister he's like a child. By the way, dragon's like
Speaker 4: a child. Once he gets onto something, he never lets
Speaker 4: it go. He never lets it go. You're gonna guess
Speaker 4: what who is the most victimized segment of our society
Speaker 4: when it comes to cyber and digital fraud? Kids? Senior
Speaker 4: citizens sor I'd say kids. Correct, eighty six percent of
Speaker 4: kids eighteen to fifty nine. Well, you're not a kid
Speaker 4: at fifty nine. But that's the segment right there. Younger
Speaker 4: adults sate, Well, that's.
Speaker 14: All that might just say anybody eighteen to fifteen nine.
Speaker 4: No, it's not pretty broad. Eighteen to fifty nine, I
Speaker 4: know it's pretty broad. That's not even a segment. That's
Speaker 4: the population what they're calling it a segment. No, what
Speaker 4: are you saying I'm not I'm not a person. He said,
Speaker 4: you're over You're in the sigment sixty onward only. Yeah,
Speaker 4: there's a lot of kids get taught up in that.
Speaker 4: What do they call it, to sex thing, the sex stortion.
Speaker 4: Listen to this the young well, I say, young people
Speaker 4: eighteen to fifty nine. What you say, the population is
Speaker 4: thirty three hundred and thirty percent more likely to be
Speaker 4: scammed than people sixty and older. I thought it would be,
Speaker 4: honest to god, though I thought older people would be
Speaker 4: scammed more. They're not taking the raw numbers because the
Speaker 4: raw numbers obviously would be skewed. They're saying the likelihood
Speaker 4: of being scammed in your demographic and it's three hundred
Speaker 4: and thirty percent more than if you're sixty and older.
Speaker 4: To make it long story short, less sixteen older people
Speaker 4: are fall for investment scams, government and poster scams is
Speaker 4: almost dead. Even they both younger and older people all
Speaker 4: fall for it. Romance scams. Now, I would have thunked
Speaker 4: it would hit sixty and older. It doesn't. The it's
Speaker 4: sixty in undergrowd.
Speaker 10: But that's probably because of the time they spend online.
Speaker 4: It's the under you're right, more people spend time online.
Speaker 4: You're right. Now, Here's where it gets really out of balance.
Speaker 4: Tech support scams where they mirror your screen, or they
Speaker 4: say your computer is frozen, or Microsoft needs to help
Speaker 4: you recover your account or Google three hundred and ninety
Speaker 4: eight percent more likely sixty and older.
Speaker 9: Yeah, town, We had calls like that from several people
Speaker 9: whose elderly parents got scammed like that, and one guy
Speaker 9: put thirty two thousand dollars. This is a deputy dollar
Speaker 9: work that case a few months ago. Yeah, he put
Speaker 9: thirty two thousand dollars into a bitcoin machine in the
Speaker 9: back of some liquor store.
Speaker 4: Yeah, it was crazy, Yes, crazy. Now, prizes and sweepstakes
Speaker 4: one hundred and twenty six percent more likely sixty and older.
Speaker 4: So people sixty and older, family and friend and posts.
Speaker 4: That's where you answer the phone. Hello, grandma, Yeah, is
Speaker 4: this you too?
Speaker 2: You know?
Speaker 4: I mean, it's so weird. I'm in jail.
Speaker 14: I need bail because my dad got hit with one horse.
Speaker 4: Wait a minute, Wait a minute, did they say they
Speaker 4: were no.
Speaker 14: What they said if someone got into his boss's Gmail
Speaker 14: account and he thought his boss was emailing them and
Speaker 14: she was in a bind and needed to get some gift.
Speaker 4: Cards for some clients.
Speaker 14: Would you please go to Amazon get me five gift
Speaker 14: cards for one hundred each and send them to me.
Speaker 4: And he did it fooling.
Speaker 10: The same thing happened to one of my employees. I
Speaker 10: was out of town, and I don't know how they
Speaker 10: knew or if they.
Speaker 4: If it didn't cost the business money, didn't.
Speaker 10: Uh, it costs the employee one thousand bucks. I reimbursed her.
Speaker 4: Really, why what do you mean why why would you
Speaker 4: reimburse an employee that got ripped off?
Speaker 2: Yeah?
Speaker 4: Oh, because they pretended.
Speaker 10: To be you from my email address.
Speaker 4: Wow.
Speaker 10: Right. He came from my email address saying, Hey, I'm
Speaker 10: out of town. I want to do a surprise for
Speaker 10: the people out.
Speaker 4: So you mean that five hundred I sent you today
Speaker 4: saying Hey Tom, I'm running short on some cash. That
Speaker 4: was a whole different Okay now, friend, So obviously sixty
Speaker 4: and older fall for those more fake check scams, which
Speaker 4: segment of the population under sixty or over. What's a
Speaker 4: fake checks? What is a check? Fake?
Speaker 2: Said?
Speaker 4: Like, like they send you a check and say we
Speaker 4: overpaid you by mistake. You got to send back the
Speaker 4: overage it's usually an overpayment on something kids, a payment
Speaker 4: you shouldn't have gotten that.
Speaker 10: That was big with cars I was selling a long time.
Speaker 4: That's what you were selling.
Speaker 10: One he sent me fifteen thousand bucks. I was only
Speaker 10: asking ten for it, and they said.
Speaker 4: We need the other five for this or that or
Speaker 4: the other thing. How did that turn out, Bob?
Speaker 10: I just called in Cashi's no, I call the authorities.
Speaker 10: I told them the Pope.
Speaker 4: So what they usually do is say, I need to
Speaker 4: ship the car. So here's what I'm gonna do. I'm
Speaker 4: going to send you eighteen grand. You want fifteen. Take
Speaker 4: the three grand. Somebody's going to a carrier is going
Speaker 4: to come. A courier is going to come and pick
Speaker 4: up the the extra three grand. So then somebody comes
Speaker 4: to the door. This person comes to the door and
Speaker 4: acts as the carrier and takes the three grand. That's
Speaker 4: usually that works. Job scams, well, that's pretty obvious. It's
Speaker 4: sixty and under or under sixty I mean fifty nine
Speaker 4: and under. So those are that's the profile of being scammed,
Speaker 4: and no one's immune to it. But here's what really
Speaker 4: bothered me. I was going to say this before we
Speaker 4: got such an influx of calls, and again, of course
Speaker 4: your calls will take precedent three oh three seven one
Speaker 4: three talks seven one three eight two five five. Here's
Speaker 4: what bothers me. All of that money lost, and it's
Speaker 4: mostly by people who can least afford to lose it.
Speaker 4: My god, when you read about some of these people
Speaker 4: that literally wire or take out their money and buy
Speaker 4: gift cards, I mean it's astronomically it's hard to believe
Speaker 4: how many people are falling for cyber crime. To me,
Speaker 4: you know what they really need?
Speaker 10: And I mean this.
Speaker 4: You know how people laugh when Trump did Space Force,
Speaker 4: you know, blahah, But we really need a cyber police
Speaker 4: just to do nothing but cyber law enforcement and the FBI.
Speaker 4: You know, they tried to do it in the day
Speaker 4: and they were technically wire specialists and all of that,
Speaker 4: but it's not going to make it. What I truly
Speaker 4: believe is we need a cyber investigative Force or something,
Speaker 4: call it whatever, but we need one specially dedicated to
Speaker 4: just online and digital scams. Because you could hire the best,
Speaker 4: you know, get Elon Musk to put together a crew.
Speaker 4: I mean, I'm a serious heart, we really do.
Speaker 14: You know what's hard about it is when is it
Speaker 14: a they're all scams, But when does it legally go
Speaker 14: past that? In other words, to me, if someone shows
Speaker 14: up to your front door and sells you a gym membership,
Speaker 14: I find that to be a scam as well, although
Speaker 14: the courts might not find it that way.
Speaker 4: So when someone does talk you out of money.
Speaker 14: Because you think it's some guy that likes you or
Speaker 14: some girl that likes you in another country and you literally,
Speaker 14: you know, wire them money is at a scam. Who's
Speaker 14: to say who gets what money back? You know what
Speaker 14: I'm saying.
Speaker 2: You know what I'm saying.
Speaker 4: Yeah, yeah, But I'll tell you we need to do something.
Speaker 4: People are losing everything. I mean they really are. Look
Speaker 4: at your dad, pretty sophisticated in business for many years
Speaker 4: and still didn't even think anything about that, did he?
Speaker 10: No?
Speaker 4: Not at well, especially when they can spoof your email.
Speaker 4: That's the scariest thing.
Speaker 14: Well, I don't got to take your break back to
Speaker 14: mar I don't think it's spoofed. I think they literally
Speaker 14: take control of his boss's email.
Speaker 4: By the way, CMG Financial for your next loan, CMG
Speaker 4: Financial go with a sure thing Denver's best roofer Excel
Speaker 4: roofing dot com. You don't pay a cent until you're
Speaker 4: content time for an insurance cup free no obligation. In comparison,
Speaker 4: call Compass Insurance paying too much your coverage at dozens
Speaker 4: of insurance companies find out now three all three seven
Speaker 4: to seven to one. Help. You'll think you're his only
Speaker 4: customer when you choose Frank durand the real estate Man
Speaker 4: dot com to list your home with Remax Alliance three
Speaker 4: all three nine two zero sixteen twenty two. Hi Tom Martino,
Speaker 4: you're a troubleshooter three all three seven one three talks
Speaker 4: seven one three eight two five five. All right, we
Speaker 4: have Let's see there are some other things I wanted
Speaker 4: to talk about. There are very important. Let me find
Speaker 4: it here. Okay, Now, what do you think is the
Speaker 4: most gambling addicted state in the country. Fact, Now, the
Speaker 4: reason I'm talking about your scams and gambling is I'm
Speaker 4: trying to make a point here. Then, most of American's problems,
Speaker 4: I'm serious, when it comes to economy and finance comes
Speaker 4: from within, not from without. I'm not saying that the
Speaker 4: government can't affect it. The government certainly affects you. The
Speaker 4: stock market affects you everything, but most economic pressure, rewards
Speaker 4: or or risk or bad things happen from within. One
Speaker 4: of them is being a victim of crime or fraud
Speaker 4: in a way that's self induced. Okay, it is. And
Speaker 4: the other one is when you talk about gambling. Now
Speaker 4: that's not a big thing. But what would you say
Speaker 4: are the most If you had to pick the number
Speaker 4: one state, it has to be so obvious. I'm going
Speaker 4: with North Dakota, No, for number one addicted state?
Speaker 14: Nebraska, Nevada, of course, Nevada.
Speaker 4: Then they're going by Jersey. No, South Dakota then, oh,
Speaker 4: South Dakota.
Speaker 10: That's what I'm met.
Speaker 4: Why South Dakota. Oh, because they have all of them.
Speaker 4: They had casinos out there Deadwood, Yeah, Deadwood, yep. And
Speaker 4: so Nevada which is a home of casino. South Dakota
Speaker 4: the home of casinos. But why is number three the
Speaker 4: most addicted state Montana? I don't know what are you
Speaker 4: kidding me? That doesn't Montana?
Speaker 14: And then for Louisiana, I guess that's based Is all
Speaker 14: these based on population?
Speaker 4: No, it's it's the most. It says per cabit everywhere.
Speaker 4: But what they did is did it they take per
Speaker 4: cabit that's right. The people who have an effect have.
Speaker 10: They told by money.
Speaker 14: We went through Montana last year on a long bus trip.
Speaker 4: And I just thought of something.
Speaker 14: Almost every little town, big town grocery store, convenience store
Speaker 14: had slot machines in them every restaurant. There was no
Speaker 14: big casinos at all, like you're thinking Vegas or even
Speaker 14: up the hill here at Central City or Blackhawk they were,
Speaker 14: but that slot machines were absolutely everywhere.
Speaker 4: Tom So, Montana ranks number three for gambling addiction and
Speaker 4: Colorado where would you say? It ranks thirteen? Gee, Bob,
Speaker 4: do you think it's higher or love?
Speaker 10: I'm going I'm going like twenty something.
Speaker 4: Now it's not go ahead, I would say we're close
Speaker 4: to the bottom of the list. We're at twenty three,
Speaker 4: Bob Logan, You're really close. Hey, you're going next to
Speaker 4: us Kansas. The turnaround Tom's going to give you is Janior.
Speaker 4: Real quick, there we go. Kansas is forty two, Nebraska
Speaker 4: forty seven. We're surrounded New Mexico thirty one, so we're right.
Speaker 4: Utah's fifty, Wyoming is sixteen. The surrounding Texas is number fourteen,
Speaker 4: Florida nine, which surprises me because they have all the
Speaker 4: Indian casinos, a lot of Indian casinos. Have you ever
Speaker 4: gone to an Indian casino? Mark? Oh my god.
Speaker 14: Over the years, I used to take my grandmother to
Speaker 14: one outside of Phoenix.
Speaker 4: I go pick her up and go to the Indian casino.
Speaker 4: What I think they have them there? Yeah?
Speaker 14: Well yeah, listen, back in the day, which was really crazy,
Speaker 14: most Indian casinos you couldn't get liquor. And I'd never
Speaker 14: heard of not having a beer while you're you know,
Speaker 14: watching the sports game going on, or playing a slot
Speaker 14: machine or poker. But back then, the Indian reservations wouldn't
Speaker 14: allow liquor on them, at least in Arizona.
Speaker 4: Arizona. Yeah, well, you know, all my all my observations
Speaker 4: of all of that Indian lifestyle and reservations came from
Speaker 4: outdated which would be cursed and and and canceled series. Now,
Speaker 4: if you ever heard some of these old westerns, me
Speaker 4: me drink firewater. I mean, it's like it's like they
Speaker 4: portray Indians as complete idiots or the Native Americans as
Speaker 4: complete idiots. I grew I'm serious, I can't even believe
Speaker 4: they made them. Yeah, I grew up when I was
Speaker 4: in middle school.
Speaker 14: I was in Broken Aarow, Oklahoma, and I had a
Speaker 14: really good friend I was in middle school. His name
Speaker 14: was Sun McHenry and he was probably eighty ninety percent Indian,
Speaker 14: if not full, to be quite honest, and I think
Speaker 14: his dad was. And I go over to his house
Speaker 14: on the reservation occasionally.
Speaker 10: Uh.
Speaker 14: And it was the most depressing thing in the world.
Speaker 14: Every house out there looked basically the same. It was
Speaker 14: very broke. They did not allow liquor, I remember that
Speaker 14: on it, but a lot of them did. And it
Speaker 14: was just one of the most depressed things I've ever seen.
Speaker 14: It's absolutely horrible how those people live.
Speaker 10: It's horrible.
Speaker 4: It's horrible. Is it still like that though, I don't
Speaker 4: know if it's still. That's thirty's.
Speaker 10: Forty years ago, forty years Yeah. We occasionally do mission
Speaker 10: trips up and uh.
Speaker 4: And they live in squadifoda.
Speaker 10: Yeah.
Speaker 4: It's why don't we Why why don't we? Why don't
Speaker 4: we help like people? Truly? Indeed, as a result of greed,
Speaker 4: here's what they do. Here's why the government did listen
Speaker 4: some of that some of that doge money going overseas.
Speaker 4: Here's what happened, And so within the meeting habits of Mosquitos.
Speaker 14: Yeah, but what happens with the Indian reservations in Oklahoma?
Speaker 14: Back then, their their genius plan was, Okay, we're gonna
Speaker 14: do Indian smoke shops so people could go buy whatever
Speaker 14: brand cigarette, cigarettes or tobacco they had, and you wouldn't
Speaker 14: have to pay sales tax, which was great because you
Speaker 14: get rid of the federal and the state and local
Speaker 14: sales tax on a.
Speaker 4: Pack of cigarettes.
Speaker 14: Back then, you know they're selling them for fifty cents
Speaker 14: a pack. Everybody else is a dollar a pack, double
Speaker 14: the price. Then they started doing it with casinos, so
Speaker 14: Indians could have casinos and profits. But then companies like
Speaker 14: Bally's and these big, huge companies would come in and
Speaker 14: do the management, and then the tribe is left with
Speaker 14: nothing nothing.
Speaker 4: My god. Yeah, anyway, we got to take a break
Speaker 4: on Tom Martino three oh three, seven to one to
Speaker 4: three talks seven one three eight two five five. Go
Speaker 4: with a sure thing Denver's Best roofer Excel roofing dot com.
Speaker 11: You don't pay a cent until you're content.
Speaker 4: Time for an insurance check up, free no obligation comparison
Speaker 4: call compass insurance paying too much your coverage at dozens
Speaker 4: of insurance companies. Find out now three oh three seven
Speaker 4: seven to one help. You'll think you're his only customer
Speaker 4: when you choose Frank durand the real estate man dot
Speaker 4: com to list your home with Remax Alliance three oh
Speaker 4: three nine two zero sixteen twenty two. Hi Tom Martino,
Speaker 4: your troubleshooter three oh three seven one three ta seven
Speaker 4: one three A two five five. All right. Now, we
Speaker 4: have done our share of talking about the economy and
Speaker 4: stuff like that. But I've been and theory is that
Speaker 4: most ruin of the of some economy from within. You
Speaker 4: your high risk, your victim. And one of the other things.
Speaker 4: Here's one of the biggest problems I find it were
Speaker 4: most problems where most problems start. And really it's going
Speaker 4: to be very easy to back this up with all
Speaker 4: of my data, and that is the use of credit,
Speaker 4: or shall I say, the misuse of credit. If I
Speaker 4: had to pick something that brings people down first before anything,
Speaker 4: it would be transportation and misuse of credit, sometimes both
Speaker 4: the same, but with misuse of credit. And I just
Speaker 4: was talking to my son and daughter about this the
Speaker 4: other day. I said, they look at the credit card
Speaker 4: as second income, or a or a second credit card
Speaker 4: as third income. They literally look at it as if
Speaker 4: it is income to them, and they use it as
Speaker 4: if it's a friend. But they don't realize they're going
Speaker 4: to have to pay it bag. But they don't look
Speaker 4: at the payback. They look at the monthly payment, which
Speaker 4: is the worst because that monthly payment is showing about
Speaker 4: forty to fifty years of debt. Forty to fifty years
Speaker 4: of debt. So when somebody says, oh, that's just two
Speaker 4: dollars a month, I'm gonna buy it, they don't say
Speaker 4: it's this much. They say she was a month. I
Speaker 4: knew a girl had twelve credit cards, she was just
Speaker 4: out of college, twelve credit cards, and she would rotate
Speaker 4: her payments, you know, she would rote tate the card use.
Speaker 4: And she had excellent credit because she has so many
Speaker 4: cards and so little usage and because she can't use
Speaker 4: all twelve right. So when she bought something, though, she'd
Speaker 4: look at a Louis Vuitton bag and she say, oh,
Speaker 4: thirty six hundred dollars at the time, not a big deal,
Speaker 4: that's only so much a month, and it was truly dangerous.
Speaker 4: Then I had somebody who was in business, she said
Speaker 4: as computer repair. She was in computer repairs. She had
Speaker 4: this business. So here's this was her model. She would
Speaker 4: use her credit card to go out and buy motherboards
Speaker 4: and things and build up computers and then sell them.
Speaker 4: And when she sold them, she put the money into
Speaker 4: her account as if it was income. She put no
Speaker 4: money away for taxes, nor did she put any money
Speaker 4: away to pay the credit card, which was her cost
Speaker 4: of goods sold.
Speaker 10: No one.
Speaker 4: I mean, there are so many single owned businesses that
Speaker 4: don't consider cost of goods sold. They look at money
Speaker 4: as money coming in, and they don't look at money
Speaker 4: going out. They also don't consider their own time, which
Speaker 4: is detrimental. So those are the biggest problems I find
Speaker 4: with everyone going into adulthood. I'm Tom Martinez. We have
Speaker 4: more coming up on The Troubleshooter Show. Three three seven, one,
Speaker 4: three eight, two five five Go with a sure Thing
Speaker 4: Denver's Best Ruffer sell roofing dot com.
Speaker 11: You don't pay a cent until you're content.
Speaker 4: Three Time for an insurance check up, free, no obligation
Speaker 4: comparison call Compass Insurance. Pay too much your coverage at
Speaker 4: dozens of insurance companies find out now three oh three
Speaker 4: seven seven to one help. You'll think you're his only
Speaker 4: customer when you choose Frank durand the real estate man
Speaker 4: dot com to list your home with Remax Alliance three
Speaker 4: oh three nine two zero sixteen twenty two.
Speaker 1: Ripped of.
Speaker 2: News.
Speaker 1: You needed that, so you don't have.
Speaker 2: Come run anxious status.
Speaker 3: We can Shooter's gonna help.
Speaker 1: Come.
Speaker 22: Six is the Troubleshooter Show. No Tom Martino, Hello.
Speaker 4: Tom Martino here, Welcome to the show. Three oh three
Speaker 4: seven one three talk seven one three A two five.
Speaker 4: As we do in every show, we try to find
Speaker 4: people who need help and we help them. And that's
Speaker 4: what our function is. If you have a problem, question
Speaker 4: or complaint. We also get texts and emails and I
Speaker 4: put them aside. And we had one on actually something
Speaker 4: I don't know about beer brewing at home and small
Speaker 4: batch breweries. We were hoping to get Steve on, one
Speaker 4: of our friends who does a lot of brewing of beer,
Speaker 4: and until we do, we won't.
Speaker 10: We won't.
Speaker 4: Actually, Sudie, let's see if we can't get him on Mark,
Speaker 4: I've already tried.
Speaker 14: Oh okay, yeah, that did he tell you what's going
Speaker 14: on out there at Rock and Roll Brewery.
Speaker 4: No, oh dude, what's what's going on? It's cool.
Speaker 14: So starting real soon on Saturdays he can have people
Speaker 14: out to his brewery. Now, why it's different than most places.
Speaker 14: It's only going to be on Saturdays. It's in a
Speaker 14: residential address. But he finally got all the permitting, so
Speaker 14: on Saturdays every weekend, six months out of the year,
Speaker 14: and it's starting anytime soon. And it's a maximum of
Speaker 14: twenty five people. So we still getting through a little
Speaker 14: bit of the logistics. But I suggest you and I
Speaker 14: fly out there.
Speaker 4: Soon and that would be fun. Yeah, that would be fun.
Speaker 4: So I'm getting something here. And they said, should you
Speaker 4: tip for a free valet service? Because if you do,
Speaker 4: it's kind of not free, is it? So what do
Speaker 4: you do when they offer complimentary valet service? Somebody wants
Speaker 4: to know what is the what what do you do
Speaker 4: about tipping? I always tip? I don't know, do you mark?
Speaker 4: I always ballets ticks? Now, what do you do when
Speaker 4: you are using an app and it doesn't allow it
Speaker 4: doesn't show a place for tipping, but you can tip
Speaker 4: for you can tip for cash, but you don't have cash.
Speaker 4: What do you do? You know what I've been doing,
Speaker 4: and almost everybody doesn't. And I say, give you your Venmo.
Speaker 4: They show me a QR code, which of course could
Speaker 4: be dangerous as hell, because if some tech guy was really,
Speaker 4: really astute and he put on his phone a fake Venmo,
Speaker 4: he could literally have me downloading stuff onto my phone.
Speaker 4: I never even thought of it. Now, I just gave
Speaker 4: some crooked son of an idea to go become a
Speaker 4: fake Falet guy. He holds up his Venmo and you
Speaker 4: just scan in a bunch of parasites. But truly, tipping
Speaker 4: has become a guilt trip for a lot of things.
Speaker 14: I believe tipping I override a lot of them now
Speaker 14: because I'm sick of Like.
Speaker 4: We were at a place the other day.
Speaker 14: It was twenty twenty two, and like twenty six percent,
Speaker 14: fifteen percent is just been negated. It's nowhere anymore. And
Speaker 14: the reason was all they did was hand me a beer. Literally,
Speaker 14: that's all they did. I'm in line, they hand me
Speaker 14: a beer, I pay for the one beer. They turn
Speaker 14: around and expect for their five seconds of handing me
Speaker 14: the beer in an additional four or five bucks. I'm like,
Speaker 14: you're crazy, Yeah, I do tipping this way, And I
Speaker 14: used to not do it.
Speaker 4: But here's what I do for all the to go
Speaker 4: orders and the automatic stuff I call automatic, getting you
Speaker 4: a coffee or some a prepared sandwich. Even you go
Speaker 4: to Starbucks, right and you buy prepared foods. So I
Speaker 4: do twenty percent. I don't know why, but I do
Speaker 4: because I just figure they're working stiffs, so what it
Speaker 4: goes to them? Okay, I don't know what the rule is.
Speaker 4: I've so I gave up trying to make a rule,
Speaker 4: and I just do twenty percent across the board. And
Speaker 4: at a restaurant, I do a little more if they
Speaker 4: do better service. And I don't ever do less. I
Speaker 4: mean unless it's insulting service. I don't tip anything, but
Speaker 4: I let them know, you know, in no uncertain terms
Speaker 4: that this is why I'm doing this. So the bottom
Speaker 4: line is the when do you tip? Not necessarily what
Speaker 4: do you tip? You know, twenty percent twenty percent, but
Speaker 4: when like I would say, there are certain plot times
Speaker 4: you always tip, But there are times I think that
Speaker 4: are questionable and I don't know what to do. Like
Speaker 4: I was at a Sherwin Williams or another paint store.
Speaker 4: Maybe I shouldn't have said Herwin. I don't know. And
Speaker 4: I brought in a paint patch said can you match this?
Speaker 4: And the guy's working with me, and he works with
Speaker 4: me for about fifteen to twenty minutes to get it perfect,
Speaker 4: and then he mixes me up a pint because I
Speaker 4: only need a small job, and I'm wondering, should I
Speaker 4: have tipped him? Now, Demetri, you're saying yes, but that
Speaker 4: you know, marking at a clerk at a paint store.
Speaker 4: Normally you wouldn't think of tipping, but you would because
Speaker 4: of that extra service. Dmetri. Yeah, the extra service.
Speaker 9: Plus you know, it's nice to build a relationship with
Speaker 9: someone like that because you're probably gonna need some more paints.
Speaker 4: So that's not a bad idea.
Speaker 10: So, Bob Logan, what do you think you know in
Speaker 10: a situation like that. I don't know if I would
Speaker 10: because typically they're compensated, not that they're paid super well,
Speaker 10: but no, I know, should and hourly where the other
Speaker 10: things wait persons are yeah, wait people, I mean they're
Speaker 10: expecting tips part of their compensation.
Speaker 4: So Mark, what would you do in that case?
Speaker 14: What would I do in that case? I probably wouldn't
Speaker 14: tip in that case at all. Nope, Okay, I sow
Speaker 14: that question there are. I got a question for Bob though,
Speaker 14: how about what is plumb line like?
Speaker 4: You know, That's exactly what I was going to ask.
Speaker 4: Somebody comes to my house and it salls the furnace.
Speaker 14: Yeah, and I want to get in in trouble, so
Speaker 14: I want to hear his policies first, no or a water.
Speaker 4: Heater and you say thank you very much as such,
Speaker 4: and they show you and I cleaned up around here
Speaker 4: and did this? Did that? Are they pimping for a tip?
Speaker 4: And I don't mean just prumline or people. What is
Speaker 4: the rule on that? I've always wondered about home services.
Speaker 4: Should you tip the plumber? Should you tip the hvac guys?
Speaker 4: Should you tip Dimitri? You're very generous. You're saying yes, yes, yes,
Speaker 4: and no.
Speaker 10: It's interesting because when people come to my home, I
Speaker 10: tip them. But so it used to be a hardcore
Speaker 10: policy hip plumb line. Absolutely no, you don't accept tips
Speaker 10: under any circumstances. Now it's it's hey. First of all,
Speaker 10: if you ever asked for a tip or hold your
Speaker 10: hand or anything like that, or hint to it as
Speaker 10: you're probably gone terminator for something like that, right, you
Speaker 10: should never expect it, but there are people who have
Speaker 10: are adamant, like, hey, you guys worked hard. I appreciate
Speaker 10: what you do. You know, here's here's money for lunch,
Speaker 10: whatever the case might be. So we always we always
Speaker 10: ask our employees, hey, turn it away, say no, you know,
Speaker 10: I appreciate it, but that's not necessary. And if somebody's
Speaker 10: super adamant, you know, I don't want to. I don't
Speaker 10: want to keep my employees from accepting it. But uh,
Speaker 10: but we we kind of frown against it.
Speaker 14: Yeah, okay, you know we don't want to.
Speaker 10: We don't. We don't want any employees insinuating that they
Speaker 10: deserve a tip. No, we don't want guilty you need
Speaker 10: it or guilty, and you should never feel guilty. I mean,
Speaker 10: we're we're so happy to be in your home and
Speaker 10: and you're providing us the jobs. You don't need to
Speaker 10: be tipping us. But but we've all had people in
Speaker 10: our homes and some excel and some are just you know,
Speaker 10: they don't respect your home. They you know, this dragged mudd.
Speaker 4: Well, not for you. I guess if I was extra
Speaker 4: satisfied with the service, I would tip if they found
Speaker 4: a problem and did Hey, you know here was able
Speaker 4: to do this, this, and this. I think I would.
Speaker 4: I don't think I would every single time. Sometimes I
Speaker 4: just shake their hand and say thank you. Yes.
Speaker 25: What about someone like delivering furniture or a piece of
Speaker 25: exercise equipment something.
Speaker 4: I always Now you mentioned that specifically, You're right, I
Speaker 4: just had exercise equipment ordered, they delivered and set up.
Speaker 4: I always tip. I always tip delivery people.
Speaker 14: A lot of times you're not sure what though on
Speaker 14: an outside like, oh no, no, you are paying for it. Yeah,
Speaker 14: I mean we were florid to track and they used
Speaker 14: they call it to last mile or something like that.
Speaker 14: And the guy owned his own right, He owned his
Speaker 14: own setup though. I mean literally, the guy that came
Speaker 14: and set it up and made sure it was working
Speaker 14: and all that stuff that was his own company.
Speaker 4: So so I go back and go, do you do
Speaker 4: you tip.
Speaker 14: The owner of a company?
Speaker 4: Yeah? Why not? I mean why happy? Okay?
Speaker 9: Everybody's happy to get an extra twenty bucks. And if
Speaker 9: you look at your annual budget, all these tips, they
Speaker 9: really are not going to add up to a whole
Speaker 9: lot of money compared to you know, the happiness and joy.
Speaker 4: How about to people's lives? How about movers. Oh yeah,
Speaker 4: they should get paid too, if they're any good. I've
Speaker 4: yet to run into ones that I wanted to tip.
Speaker 4: Have you ever wondered, ever, have you ever wondered if
Speaker 4: the tip gets where it's supposed to go. Oh my god,
Speaker 4: I'm going to give you some example.
Speaker 14: Well, hold on, I'm going to give you a huge
Speaker 14: example that just happened here in Colorado. Talk about crazy.
Speaker 14: I mean, it's absolutely insane. There was a strip bar
Speaker 14: downtown that all the tips. You know, I wouldn't know
Speaker 14: anything about this, but bo probably does. When you throw
Speaker 14: the dollars up onto the stage, you would assume they're
Speaker 14: going to the girl dancing. Would that be a pretty
Speaker 14: basic assumption?
Speaker 4: All of it? Should all of it?
Speaker 14: They were taking all the people's tips.
Speaker 4: Tom, I am not kidding.
Speaker 14: They were taking all the all the people's tips the
Speaker 14: state of Colorado. Just find them fourteen million dollars. It's
Speaker 14: probably going to put them out of business. Fourteen million
Speaker 14: million dollars.
Speaker 4: To Denver strip. I just pulled the up. Let me,
Speaker 4: what's the name of this place? Golden Boobies? I mean,
Speaker 4: what the heck?
Speaker 14: I mean, how can how can they even assume diamond Cabaret,
Speaker 14: Diamond Okay, yeah, so I mean here's the bottom line though,
Speaker 14: all that money people thought they were given to the worker.
Speaker 4: Uh, they weren't even getting that. Now they forgive me
Speaker 4: if I'm wrong, forgive me if I'm wrong. When you
Speaker 4: have stuff a dollar in pennies?
Speaker 2: How do this?
Speaker 4: How did the management get ahold of it that I
Speaker 4: couldn't tell? I'm serious, I have no idea. Well, are
Speaker 4: most of those cash tips or yeah, they're all the girls.
Speaker 4: I have a novel with QR codes on them. No, no,
Speaker 4: they have pasties with QR codes on them. For tip,
Speaker 4: you can tip the left to the right. That's oh,
Speaker 4: I never been in bars. I've never been in strip
Speaker 4: bar in my life, not once. Strip bars have a
Speaker 4: way to keep track of this. What they sell you is,
Speaker 4: for example, at the Diamond Cabaret, what I remember from that.
Speaker 9: Place is they sell you diamond bucks. So you buy
Speaker 9: a stack of what looks like monopoly like cheese.
Speaker 4: Basically you use that, you use monopoly money for the dancers.
Speaker 4: Well it's called it's called diamond bucks or diamond dollars
Speaker 4: something like that. Cheese changing me for you know, tokens.
Speaker 9: Yeah, yeah, well there are tokens that's actually paper, so
Speaker 9: you can stuff them in the girls underwear and it's
Speaker 9: in house money.
Speaker 4: Okay, so the girls and then they know.
Speaker 9: Yeah, and then they cash out at the end of
Speaker 9: their shift. But the house keeps a certain percentage that
Speaker 9: that's wrong. Oh yeah, that's awful. So I've always used
Speaker 9: you know, actual real dollars. Listen, but I knew going
Speaker 9: in that the girls are required to share that with
Speaker 9: the house. Yeah manager, yeah, scheduling manager. So if I
Speaker 9: tipped her, say twenty bucks, he did.
Speaker 4: It behind the bars.
Speaker 9: I assume she's gonna get maybe ten or twelve, and
Speaker 9: really he's gonna Okay, the girls are.
Speaker 4: Not but why would a house take part of tips.
Speaker 9: The girls are not employees, they're independent not you get it,
Speaker 9: But why should the house of the house is saying,
Speaker 9: we're providing this place.
Speaker 4: We're providing a par Yeah, but while they're dancing, these
Speaker 4: guys are drinking, inviting. They were charging fort scheduling.
Speaker 14: They were also charging some of these girls to actually
Speaker 14: pay to work there, which is insane.
Speaker 4: Yeah, they do, but we're young. Now, hold on, hold on.
Speaker 4: You know, hairstylists when they pay for their chair, right,
Speaker 4: they do pay for their chest. Okay, so for his
Speaker 4: chair and then gets tips, but the house takes the
Speaker 4: chair rental, but they don't take a share of the tips. Yeah,
Speaker 4: these guys, I think that's wrong. But I think if
Speaker 4: they said to a topless answer, you're allowed to come
Speaker 4: in here and shade your booty thing. No, if they
Speaker 4: let them do that and charge them for it.
Speaker 10: Yeah.
Speaker 14: The reason you're wrong leaders because they were misclassifying all
Speaker 14: their dancers.
Speaker 4: They they work.
Speaker 14: There, They tell them what time to show up, where
Speaker 14: to dance, when to dance. They said, you can't call
Speaker 14: these people their employees, no matter how you look at it,
Speaker 14: their employees. So they misclassified that. So that was how
Speaker 14: they thought they were getting I see, Hey, to me,
Speaker 14: you said something like you would give her twelve bucks
Speaker 14: and just cash, like so you would give it to
Speaker 14: her like in the back door or something.
Speaker 4: Then they'd get to keep it.
Speaker 9: No, I gave no one anything in the back door.
Speaker 9: I would just hand them cash out in the open.
Speaker 9: I got to.
Speaker 4: You, I've never I said, listen, listen, I swear to you,
Speaker 4: I've never been to a bar like this. I don't
Speaker 4: know you'm asking question. No, I'm asking questions if you
Speaker 4: want to tip, if you want to tip, do they
Speaker 4: literally put it in their waistbands? Like that? Is that true?
Speaker 4: You could? I don't do that because is it truly
Speaker 4: tradition to do that? Yeah? Yeah, anybody just throw it?
Speaker 4: Do you ever just throw it at them at the bar?
Speaker 4: Just set it right on the on the on the floor. Okay,
Speaker 4: you know, here's the deal. The point is tipping, which
Speaker 4: we were talking about to begin with, and then we
Speaker 4: reverted to sex talk. But but but tipping in general?
Speaker 4: Are there times you feel guilty and tip just because
Speaker 4: it's more like like Bob said, they insinuate they deserve something. Hey, Tom,
Speaker 4: I don't know what to do.
Speaker 25: I had a plant store recently. It was specifically a
Speaker 25: plant store, asked about a few plants I was interested in,
Speaker 25: bought my plant.
Speaker 4: When I went to purchase it, asked for a tip.
Speaker 4: That's crazy a retail store like a nursery.
Speaker 25: Well it was, it's right there at Quebec in County
Speaker 25: Line and Mark where we do.
Speaker 4: Yes, there's a plant store there. Did you tip or no?
Speaker 4: I'm not gonna say.
Speaker 9: Christ My Italian deli were cold.
Speaker 10: Thank you forgetting this back on.
Speaker 4: Wait, you tip when you get cold touchs at the deli.
Speaker 9: Well, under certain circumstances there, their checkout system automatically asks
Speaker 9: you to add a tip.
Speaker 4: It gives you those people who do sandwiches and souf.
Speaker 4: Wait wait, well you do buy it. So if it's
Speaker 4: there and it's automatic, you hit yes. No.
Speaker 9: If it's automatic and I didn't have a special order,
Speaker 9: like if I'm just getting more to Dell and some
Speaker 9: cap of coal, I don't tip on that. Okay, but
Speaker 9: they make special order meatballs for me. I get it
Speaker 9: and I don't know tip my special order meatballs. Okay, okay, No,
Speaker 9: they're my meat but they're my keto, they're they're they're
Speaker 9: carb free meatballs.
Speaker 4: Well aren't all? No, no, no, you red creep balls.
Speaker 4: You put bread crumbs, you're telling me when you make Yeah,
Speaker 4: but there's so little breadcrumbs per meatball. Trace carbs, trace carbs. No,
Speaker 4: there is a break acounting anyway. I gotta take your
Speaker 4: break on Tom Martino. You want to know meatballs and more?
Speaker 4: Come up, Come back to the Troubleshooter Show right after this,
Speaker 4: go with a sure thing Denver's Best roofer Excel roofing
Speaker 4: dot Com.
Speaker 11: You don't pay a cent until you're content.
Speaker 4: Please time for an insurance check up free, no obligation
Speaker 4: comparison call Compass Insurance paying too much your coverage at
Speaker 4: dozens of insurance companies find out now three O three
Speaker 4: seven to seven to one help. You'll think you're his
Speaker 4: only customer when you choose Frank durand the real estate
Speaker 4: man dot com to list your home with Remax Alliance
Speaker 4: three oh three nine two zero sixteen twenty two. Hi
Speaker 4: Tom Martino, you're a troubleshooter. Did you know? I just
Speaker 4: got an invitation to guess what a grand opening of
Speaker 4: cracker Barrels somewhere Anyway, Judy, what do you think about? Judy?
Speaker 4: What do you have to say about tipping?
Speaker 7: Okay, well this is you guys were talking about it,
Speaker 7: and I found this to be very strange. I went
Speaker 7: online to help a nephew out with a hit us
Speaker 7: on for opening day for their little league, and literally
Speaker 7: you cannot You could give your donation, but literally you
Speaker 7: could not check out. So you tipped the website?
Speaker 4: What and what did they want for a tip?
Speaker 7: You could, I mean you could ease it. Well, they
Speaker 7: started them out at like five to ten dollars and
Speaker 7: you could go customize it, but literally you had to
Speaker 7: give at least a box or you couldn't get out
Speaker 7: of the website. You couldn't donate, you couldn't do anything
Speaker 7: because you're, you know, the use of their site.
Speaker 4: And they was it called was it called an actual
Speaker 4: Was it actually called a tip or transaction fee or what?
Speaker 8: Oh?
Speaker 7: No, it does tip right on there, tip right on there.
Speaker 4: Now that sucks, man, that sucks because they should at
Speaker 4: least call it what it is, added profit or service
Speaker 4: fee or whatever. But it's definitely not a tip. That
Speaker 4: is ridiculous. And yeah, well okay, well thanks for the
Speaker 4: thanks for input. So Mark, have you ever heard of
Speaker 4: sites where they force a tip like that? I have never,
Speaker 4: I mean, have you seen it?
Speaker 9: Yeah, there's a there's a pizza place downtown that I
Speaker 9: used to get pizzas from maybe five to ten times
Speaker 9: a year in a couple of years, and I would
Speaker 9: always get two goal orders almost all okay, and so
Speaker 9: place my order online, pick it up, you know, a
Speaker 9: half an hour an hour later, and a couple of
Speaker 9: years ago, they switched to a mandatory tip for a
Speaker 9: takeout order, and I don't have any option I can
Speaker 9: increase it, I can't zero it out. I can't reduce them.
Speaker 9: What is I don't remember the percentage?
Speaker 4: Where did we ever get to that?
Speaker 9: It was kind of insulting. So this was three years ago,
Speaker 9: so I stopped. I stopped buying pizza from them. So
Speaker 9: it's because it was like, tip should be optional, it
Speaker 9: should be.
Speaker 4: Up to me. But what what I'm saying is why
Speaker 4: tip to me? Where did it all start? I wonder
Speaker 4: where tipping started? Where did it start? Like, why did
Speaker 4: we all of a sudden we get served a meal
Speaker 4: that waiter waitress is being paid. I'm not suggesting we
Speaker 4: don't tip people right now, because we were already in
Speaker 4: the system, But why did it get that way where
Speaker 4: restaurants underpaid their staff depending on tips? How did that evolve?
Speaker 4: I wonder if my boyfriend can help me that. I
Speaker 4: haven't put it into them yet, but I could see
Speaker 4: what he regurgitates. That's what I call my artificial intelligence.
Speaker 4: I used to call it my girlfriend when there was
Speaker 4: a female voice, but now they took my female voice away,
Speaker 4: so I don't know what to do about it. But
Speaker 4: my voice definitely hasn't Adams Apple, So so it's my
Speaker 4: artificial intelligence, which I use chat GPT, But I'm going
Speaker 4: to ask it where tipping and mark you're probably googling
Speaker 4: right now where tipping originated. What I'd really like to
Speaker 4: know is could we ever go back to assist and
Speaker 4: where people just get paid? Like do you like the
Speaker 4: idea of tipping or do you would you rather have
Speaker 4: a flat room? I would rather know the price and
Speaker 4: not ever have to tip. I agree with Love one
Speaker 4: hundred percent.
Speaker 14: I loved Uber when you couldn't tip on Uber no
Speaker 14: matter what, couldn't do it?
Speaker 4: Oh really, I didn't even know they had a time
Speaker 4: when you couldn't tip.
Speaker 14: Yeap our favorite Susan I's favorite brewery is one oh
Speaker 14: five in Castle Rock.
Speaker 4: You cannot tip really unless there anything in there cart.
Speaker 4: Let's say if you had.
Speaker 25: A you can't on your credit card, if you had
Speaker 25: a couple of bucks. They have a tip jar for
Speaker 25: they do a lot. They do a charity every month,
Speaker 25: so if you insist on tipping, they give it to
Speaker 25: a charity.
Speaker 4: Oh that's wonderful, and it has to anyway, Okay, And
Speaker 4: like I said, tipping, we're in the system. We can't
Speaker 4: just not tip.
Speaker 2: Now.
Speaker 4: I think it would be unfair, and a lot of
Speaker 4: serve US workers work their asses off. But how about
Speaker 4: a travel agent or a concierge at a hotel. I
Speaker 4: always tip, like when you sit there and take up
Speaker 4: their time. Find out when they get your tickets, so
Speaker 4: they call restaurants and you're sitting there in the lobby
Speaker 4: right and you take ten to fifteen minutes of their time.
Speaker 4: They make all those arrangements. Don't you pop a ten
Speaker 4: or twenty to them if they do.
Speaker 10: All that for you a lot of time? Show?
Speaker 4: Yeah, I think concierge, you know, things like that. It's
Speaker 4: just it's weird though, because there really is. Maybe there
Speaker 4: is a clear guide to tipping. I just haven't found it.
Speaker 4: We have more coming up on the Troubleshooter Show. Go
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Speaker 4: two zero sixteen twenty two. Tom Martino, You're a troubleshooter
Speaker 4: three three seven one three talks seven one three two
Speaker 4: five five. We're talking about the concept of tipping, and
Speaker 4: I asked artificial intelligence about it. I call it my boyfriend.
Speaker 4: Medieval Europe, it started in the sixteen hundreds, believe it
Speaker 4: or not. They would tip underneath the veils of the servants,
Speaker 4: whatever the hell that means. Anyway, then they said the
Speaker 4: tip comes from the etymology. It comes from an old
Speaker 4: slang to ensure promptitude. Tip. In England the eighteenth century,
Speaker 4: tipping spread to coffeehouses and taverns, and then the upper
Speaker 4: classes use it to assert their status by tipping, saying
Speaker 4: we'll pay extra. Tipping comes to America post Civil War,
Speaker 4: when wealthy Europeans were here. Americans didn't tip on purpose
Speaker 4: to distinguish themselves from the wealthy Europeans, but then it
Speaker 4: eventually spread anyway into restaurants, railways, hotels, service workers businesses.
Speaker 4: Then the US it became common practice to count tipping
Speaker 4: toward total wages to keep employers from paying the full amount.
Speaker 4: So it's entrenched people. It's not something just by you know,
Speaker 4: off the that just happened in the last few years. Dave,
Speaker 4: what do you have to say about tipping? Go ahead, Dave, Dave,
Speaker 4: you know, can you hear me? Yes?
Speaker 22: Sir?
Speaker 24: Okay, So my pet Peeve. You know, I just went
Speaker 24: to a sporting event this last weekend and no cash anywhere.
Speaker 24: It's all credit cards. And they used those little coos
Speaker 24: displays and I've got a beer for ten dollars and
Speaker 24: sixty five cent. It took them all of twenty seconds
Speaker 24: to tap it. And when you go to the next screen,
Speaker 24: it starts at how much would you like to tip?
Speaker 24: Eighteen percent, twenty percent or twenty two percent. It's like,
Speaker 24: so my ten dollars beer becomes thirteen dollars when it's
Speaker 24: over if I put it right here twenty percent? What
Speaker 24: I why not started it five or ten percent? For
Speaker 24: a service like pouring a dang beer?
Speaker 4: You shouldn't. It's crazy, you know, we just know what
Speaker 4: he means. There are people. There are people that hand
Speaker 4: you a bottle of water out of a display and
Speaker 4: have a tip on it, or they they grab a
Speaker 4: bagel that's presliced and put it in a bag for you.
Speaker 4: I mean, really, I do agree that is it is weird.
Speaker 4: There are people who are doing prepared items and just
Speaker 4: handing them to you. It does feel like a wasted tip.
Speaker 4: I still do it. I'll be honest with you. I
Speaker 4: still do it, so do I I don't know. How
Speaker 4: did you find a ten dollars beer? Why is that cheap? No,
Speaker 4: it sounds expensive.
Speaker 10: You're gonna pay fourteen sixteen bucks?
Speaker 4: Oh with ballerina? Do you know how much I paid
Speaker 4: for grilled cheese at an avalanche game? Fifteen dollars thirty
Speaker 4: five bucks. Eighteen bucks for grilled cheese eighteen bucks? Yeah?
Speaker 2: Wow?
Speaker 4: Anyway, you know, listen you what the hell? I mean?
Speaker 4: Where did it get to be like that? Though?
Speaker 10: Yeah, a bottle of water is like four dollars and
Speaker 10: seventy five cents?
Speaker 4: Yeah, three oh three seven one three talks seven and
Speaker 4: three two five five. You know, recently I had an
Speaker 4: interest in non alcohol right. They have something now a
Speaker 4: lot of bars are doing called mocktails. Yeah. So I
Speaker 4: looked at one of the mocktails that was a mohito
Speaker 4: or something, and and they even really try to make
Speaker 4: it have a little liquory after taste, but they don't
Speaker 4: put liquor in. So the mocktail was eighty five or
Speaker 4: ninety percent of what the regular cocktails. They think. Come on, man, totally,
Speaker 4: how dare you your fifteen bucks for a drink in
Speaker 4: thirteen ninety five for the mocktail? I mean the mocktails
Speaker 4: should be you know, no, I didn't get it, but
Speaker 4: I mean I thought that was weird. That is weird.
Speaker 4: And do they have wine that's not I hear how
Speaker 4: they have wine now that doesn't have alcohol? I've had it? Really,
Speaker 4: does it taste anything like wine?
Speaker 10: That can't possibly be any good?
Speaker 4: No? I mean, what does it taste like? The wine?
Speaker 9: Didn't it could be the wine I taste that wasn't
Speaker 9: very good. But the alcohol free beers are pretty good. Really, yeah,
Speaker 9: I get those once.
Speaker 4: In a while. They're totally alcohol free.
Speaker 14: Surely temples are pretty they're close though they're almost zero,
Speaker 14: they're very close.
Speaker 4: Surely Shirley temples. Of course, they're not without liquor.
Speaker 10: Anyway, that's the original mocktail.
Speaker 4: Oh, that's the original mocktail. Okay, cool, you're right, it is.
Speaker 4: And so it would be fun to see what you
Speaker 4: could come up with like a margarita or they used.
Speaker 10: To call them Virgin Dakrase, but instead of charging three
Speaker 10: bucks now they charged thirteen.
Speaker 4: They do they do anyway, Phil, Phil, can you update us?
Speaker 4: What was the problem you were calling in about?
Speaker 21: Well?
Speaker 5: I called in the other day about the water damage
Speaker 5: and I was having trouble with home site insurance.
Speaker 4: Yeah, your insurance company, and what I guess what we
Speaker 4: said was believed. They claimed they never got the estimate
Speaker 4: from his contract.
Speaker 2: Right years ago.
Speaker 4: I think, yeah, Mark, Yes, sir.
Speaker 5: Tom. So while we were on the air the other day,
Speaker 5: my wife's email. She looked, and they're sending me a check.
Speaker 5: So they must have heard you.
Speaker 4: Yeah, they we're powerful.
Speaker 17: I was working with the over the variety about it.
Speaker 4: Yeah, and we're all going to take credit.
Speaker 14: Did you reach out, Bob, you to Mark one?
Speaker 4: Yeah? I think Suzanne handled it.
Speaker 17: I called Kelsey at home.
Speaker 14: So what's the update too, Phil, Did we get it
Speaker 14: handled for you?
Speaker 5: Not really they didn't. Well, no, they're sending me a check,
Speaker 5: but they ain't going to be enough. But anyways, I
Speaker 5: was going to have Chopper.
Speaker 4: We told you to call Matt.
Speaker 5: No, no, Chopper was going to call Jeff at UH
Speaker 5: at Handyman Connection, and I'm wanting to know what ya
Speaker 5: doc found out what the estimate there was, because I
Speaker 5: can't find that out.
Speaker 17: Huh uh, Phil, this is BO I did give. I'm
Speaker 17: the one that called.
Speaker 22: Uh.
Speaker 5: I'm sorry.
Speaker 17: I called Handyman Connection. Talk to Jeff.
Speaker 18: He has submitted the estimate to repair to do the
Speaker 18: construction on your basement to Kelsey at Home Side Insurance.
Speaker 18: So and I then put a call in to Kelsey
Speaker 18: to make sure that she received the estimate, but she
Speaker 18: has not got back.
Speaker 4: So he called in to talk to Tom. Then You
Speaker 4: talked to Mark, and then Mark told him to talk
Speaker 4: to Bo. Then Bo told him to talk.
Speaker 14: To Kelsey, and then Mark reiterated to reach out to
Speaker 14: a public adjuster. And then Bo called the bank, talked
Speaker 14: to Sherry. Sherry talked to her boss, Phil, who sent
Speaker 14: you a check.
Speaker 4: Makes perfect sense.
Speaker 5: God estimate was at at Connection.
Speaker 18: Okay, you uh, you got two estimates. Handyman Connection was
Speaker 18: twenty seven dollars and the ACE Connection estimate was twenty
Speaker 18: one thousand.
Speaker 2: Dang.
Speaker 4: That's a lot of dune.
Speaker 17: Now I did not contact a contacted Jeff.
Speaker 5: Okay, so they're sending me name of twenty six thousand,
Speaker 5: So I think what happened Tom and Mark they heard
Speaker 5: this and they said, hey.
Speaker 14: Now what happened was Bo called them literally Bo called them.
Speaker 5: Uh huh, And that's what happened.
Speaker 14: By the way, he's getting twenty six No matter, no
Speaker 14: matter what, we're going to get Bob logan in boss.
Speaker 5: I don't think it's enough, uh for the damage?
Speaker 14: And if an insurance Phil, if an insurance company says
Speaker 14: they owe you money, but you're arguing on how much money,
Speaker 14: you call Matt it Paragon.
Speaker 4: Services, Okay, I will do that. There we go it.
Speaker 5: Tom, I don't know if you want to get your
Speaker 5: dinger out or not.
Speaker 17: Well it's not.
Speaker 4: Get it out, but not for just anybody? What is
Speaker 4: tell me what this? What? What's the thinger for what
Speaker 4: we're doing so far?
Speaker 2: You mean for.
Speaker 5: Ya what we're doing for bowl?
Speaker 2: And you know?
Speaker 5: And what happened that? Uh?
Speaker 4: Hey, Phil, what's your favorite drink?
Speaker 5: I don't drink anymore? But it was Jack Daniels Jack?
Speaker 4: Okay, Jack.
Speaker 5: I don't agree anything else.
Speaker 4: Tom's like I used to drink Jack Daniels. No, I
Speaker 4: never liked it. Yeah, you would drink it with dya Koch. First,
Speaker 4: I was never I was I was never really well
Speaker 4: now and then I was never really a heavy drinker
Speaker 4: of liquor.
Speaker 5: But do you remember I called you a wild back?
Speaker 5: I don't know. It might have been seven eight years ago, Tom,
Speaker 5: I told you about the the problem I'm had, I
Speaker 5: was having, and.
Speaker 4: He's got a mind like a steel trap.
Speaker 5: No, I remember exactly what it was. I think you.
Speaker 4: Remember exactly what it was. But yeah, we don't know
Speaker 4: what I would remember, Phil, Phil, give me a general idea.
Speaker 5: Well, I lost my wallet up in the mountains.
Speaker 4: That's it. Go ahead, Tom, and I.
Speaker 5: No, no, no, no. I told Tom at that time
Speaker 5: that there was a guy I met up there that
Speaker 5: had my first name, my middle name, and my last name.
Speaker 4: Okay, did he give it back? Yeah?
Speaker 5: No. I found the wallet the year after. I laid
Speaker 5: it down and buried it by a rock, and I
Speaker 5: remember that.
Speaker 13: Why did you bury it?
Speaker 5: Anyways?
Speaker 4: Wait a minute, you said you lost your wallet. Now
Speaker 4: you're telling me you buried it. And what did I
Speaker 4: tell you to do with all this?
Speaker 5: Wait a minute, lost, I thought I lost it.
Speaker 4: I thought, that's back when he drank Jack Daniels.
Speaker 10: That's back when you drank it.
Speaker 4: That's what the j that's Jack Daniels talking there. So
Speaker 4: you thought you lost it, then you remembered you buried it.
Speaker 5: Yeah, you told me, Tom, I remember you telling me
Speaker 5: what You asked me what I was drinking.
Speaker 4: Huh right, I see, okay, I was pretty perceptive at
Speaker 4: the time.
Speaker 14: How did you happen to realize you buried it and
Speaker 14: then you found it a year later though I'm dying, Well,
Speaker 14: I don't know.
Speaker 4: That's a weird story, but we don't have time for
Speaker 4: right now. Hold on, we got more coming up on
Speaker 4: The Troubleshooter Show.