Speaker 1: Yea ripped up.
Speaker 2: News needed.
Speaker 3: That's who you don't have, come running just as fast
Speaker 3: as we can.
Speaker 1: Shooter's gonna help.
Speaker 4: Come, Man Dix is the Troubleshooter Show.
Speaker 3: No Tom Martino, Hello, Tom Martino here, welcome to the show.
Speaker 3: Three oh three seven one three talk three oh three
Speaker 3: seven one three eight two five five here to solve
Speaker 3: problems and to help me is no one. I do
Speaker 3: it all by myself. All these other people are just
Speaker 3: there for show. That's my joke for today. Major Mark Major,
Speaker 3: I see you there and the streaming can see him
Speaker 3: lower right corner. We got Major Mark Major. We got
Speaker 3: Deputy Bow and Deputy Doc. Yes, the three of me,
Speaker 3: those three musketeers, three stooges. You pick your name, whatever
Speaker 3: it is. And then we have three here at the
Speaker 3: home Ship, not the mothership. The mothership is iHeart. This
Speaker 3: is the home Ship with me. Welcome yours truly, Tom Martine.
Speaker 3: We have Bob Logan with plumb Line services. And man,
Speaker 3: are we going to be ready for the heat? He said?
Speaker 3: Already their phone is ran off the wall, and nobody,
Speaker 3: not nobody, but hardly anyone takes their advice. Do it
Speaker 3: early before you need it. You still have some time,
Speaker 3: but man, you got to get that ac attended to,
Speaker 3: and of course your ow entire system. Then we have
Speaker 3: Dimitri Deputy D so we're gonna solve problems. All you
Speaker 3: guys have to do is you always do, is call
Speaker 3: us at three o three seven to one to three
Speaker 3: talk when we're on the er or three oh three
Speaker 3: Martino twenty four seven. Let's go right to the phones.
Speaker 3: We got Renee. She wants to talk about an issue
Speaker 3: with big O' tires. Now, listen, people, I want you
Speaker 3: to call me before become big. I want you to
Speaker 3: call me when you need help or you just think
Speaker 3: is this right? Should this be happening this way? There
Speaker 3: is no problem in calling too early ever ever. And man,
Speaker 3: do I have to tell you about some of the
Speaker 3: romance scams that I've come across, And one that happened
Speaker 3: to one of my listeners even though he listens, Oh
Speaker 3: my god, and it started it ended up as a
Speaker 3: romance scam, but it started as a customer service call.
Speaker 3: Wait till you hear that one and more. Okay, Renee,
Speaker 3: I'm Tom Martine. What's going on, Renee? What's happening?
Speaker 5: Good morning, Tom?
Speaker 6: How are you today?
Speaker 3: Good. I'm doing pretty damn good. I gotta be thankful
Speaker 3: for being alive and healthy. Right now, what's happening in
Speaker 3: your life?
Speaker 5: Well, it started almost a year ago. I was having
Speaker 5: problems with my jeep. It's the two thousand fo fifteen
Speaker 5: Trail Hawk and I live in Elizabeth, Colorado. Trying to
Speaker 5: help you know now, you.
Speaker 3: Said a twenty fifteen.
Speaker 7: One jeep trail Hawk.
Speaker 3: Okay, I'd never heard of the trail Hawk. Okay, go ahead.
Speaker 5: So I was having problems with I'm not sure exactly
Speaker 5: what was going on. So I took it to Big
Speaker 5: O's here in Elizabeth, and as it turned out, one
Speaker 5: of my I think if they said it was a
Speaker 5: piston was clogged and so I needed a new engine.
Speaker 3: Well, oh my god, Now did you get a second
Speaker 3: opinion on that?
Speaker 5: I did not, because I couldn't drive my jeep anywhere.
Speaker 5: It was just not it was thing. I couldn't it.
Speaker 3: Look to what shop? What's the name of the shop?
Speaker 5: I took it to Big O' Tires here in Elizabeth.
Speaker 3: Okay, yeah, do they new engines and heavy repair and
Speaker 3: maintenance like that?
Speaker 8: No, they don't.
Speaker 5: And that's the whole thing I mean. I take some responsibility.
Speaker 4: They're all independently owned. Hold on, guys, they're all independently owned.
Speaker 4: So some of them might. I mean, that's just a fact.
Speaker 4: I don't know if the one in.
Speaker 3: Elizabeth, Oh, I see what you're saying. Oh, I see
Speaker 3: what you're saying. So they run the big O flag,
Speaker 3: but they have an independent shop.
Speaker 4: Yeah, certain things wouldn't be covered by their nationwide warranty.
Speaker 4: But if they have a good engine tech, they could
Speaker 4: very well do engines.
Speaker 7: Well.
Speaker 3: I did end up, so anyway, keep going.
Speaker 5: Yeah, I ended up getting a new engine because obviously
Speaker 5: I needed my vehicle. And ever since I got it back,
Speaker 5: it's justiscondish hot. It hasn't been running right, Noises were
Speaker 5: being made. I would take it into the shop, okay,
Speaker 5: would send it off to a deep A Jeep dealership
Speaker 5: here in Parker, it.
Speaker 6: Would come back.
Speaker 5: And nothing was ever fixed. I mean, I've been complaining
Speaker 5: about it for almost a whole year, and now after
Speaker 5: sending all my paperwork, all the diagnostics, even from other
Speaker 5: two other independent mechanics, saying that my Jeep's not even
Speaker 5: safe to drive, they're just wanting to blow me off.
Speaker 5: I feel they you can bring it to a big old.
Speaker 3: Okay, let's write. Let's go into the hold on. Let's
Speaker 3: go into the bullet round where I just asked questions.
Speaker 3: You give me some quick answers. When you took your
Speaker 3: car and what were the what were the symptoms? What
Speaker 3: were the symptoms you.
Speaker 5: Were having When I first took it in, it was
Speaker 5: stuttering like it it would stop running.
Speaker 3: Do you still have the same problem? Essentially? Do you
Speaker 3: think they actually did the engine or not?
Speaker 5: I believe they did because I questioned that myself.
Speaker 7: I believe they did.
Speaker 5: But when they put I mean my dad and I
Speaker 5: went to Big O. Had they had the engine old
Speaker 5: engine out? There was nothing. They had my jeep up
Speaker 5: in the air.
Speaker 3: Okay, when you say a new engine, I want to
Speaker 3: interrupt you. When you set a new engine, did they
Speaker 3: Was it rebuilt? Was it a rebuilt where they take
Speaker 3: out the old and put in another rebuilt engine? Obviously
Speaker 3: it wasn't factory new. Right you got a rebuilt engine?
Speaker 9: Correct?
Speaker 5: It had sixty thousand miles on it.
Speaker 10: That's a used engine.
Speaker 3: Oh, that's actually used. See, you got three things. You
Speaker 3: have factory new, which seldom people do you have rebuilt
Speaker 3: where they rebuilt it? To new specifications. And then you
Speaker 3: have what Mark just mentioned, a used engine, and Mark
Speaker 3: having been in the biz, when you do a used engine,
Speaker 3: how do they do that with warranties and stuff.
Speaker 4: Well, if you buy it from like LKQ or some
Speaker 4: other places, there is a warranty that comes with it.
Speaker 4: Usually the shape will pick up the labor and then
Speaker 4: get a little bit from say LKAQ or LKQ for
Speaker 4: an extra amount, will you know, include some labor at
Speaker 4: a certain labor rate. So it really depends where they
Speaker 4: bought it. And really that doesn't matter either. It matters
Speaker 4: what warranty they gave her. What did they give you
Speaker 4: for a warranty? And then while I'm talking, I want
Speaker 4: to say one other thing, like what's going on with
Speaker 4: it now? If it's like the starter or the alternator
Speaker 4: or the radiator, that's got nothing to do with.
Speaker 3: Anything, right, No, it's okay. So two things, What kind
Speaker 3: of warranty and what are your problems? What kind of
Speaker 3: warranty and what are your problems? Those are the two questions.
Speaker 5: The warranty they gave me was the year, and the
Speaker 5: problems now on what on the on the whole repair
Speaker 5: of my jeep?
Speaker 3: Okay, one year warranty, right, So why didn't and and
Speaker 3: and what is the problem, as Mark asked, if it's
Speaker 3: an accessory, it may not be covered. So what is
Speaker 3: the actual problem. Did they narrow it down?
Speaker 5: The problem is they didn't. They didn't put my jeep
Speaker 5: back together like it was. There's missing hardware, there's broken
Speaker 5: wire harnessed. I mean, it's just when I took my
Speaker 5: jeep in, it was running perfectly fine other than the
Speaker 5: engine that they said I needed replace. And I got
Speaker 5: it back in.
Speaker 3: Well, other than the engine, it was running perfectly fine.
Speaker 3: Which so right now, where's your car right now? Fine?
Speaker 7: My car isn't I get it?
Speaker 3: Where's your car right now?
Speaker 5: It's in my garage?
Speaker 3: And can you drive it?
Speaker 5: I can drive it, but a couple of the independent
Speaker 5: mechanics I took it too, so that it was not
Speaker 5: safe to drive because there's so many parts that are missing,
Speaker 5: not bolted down, nothing is nothing is right?
Speaker 3: Well right, okay, Well what does big O' say about this?
Speaker 3: When you say to Big O I had it looked
Speaker 3: at and people are telling me it's not a complete job.
Speaker 3: What do they say about it?
Speaker 5: They said, well, you can bring it to a big
Speaker 5: OASD certified mechanic and will only address the engine issue,
Speaker 5: which there isn't an issue with the engine.
Speaker 2: As far as I know.
Speaker 5: It's how they put my jeep back together.
Speaker 3: I get it right.
Speaker 8: Right.
Speaker 3: If it was sloppy, and it was a sloppy installation,
Speaker 3: and there's a lot of problems, they should address those,
Speaker 3: but we don't. We're flying blind here. We have no
Speaker 3: idea what is going on. So we need to have
Speaker 3: somebody we know and trust lay some eyes on it.
Speaker 3: You're gonna have to take it somewhere, make an appointment
Speaker 3: and have someone look at it that we know and love.
Speaker 3: And I would, I would can offer a few places
Speaker 3: to you. Uh so one of one of them would
Speaker 3: be shared in auto tech?
Speaker 11: Okay?
Speaker 3: Sure? And you can call Kevin and and he can
Speaker 3: give you some ideas and I'll give you their number.
Speaker 3: But Mark, what is Mark? Mark? Uh? Mark's place again
Speaker 3: on Santa Fe? Damn it? I all all? What is
Speaker 3: the name of his? A one budget? Yes, thank you
Speaker 3: very much, A one budget and transmission right or that
Speaker 3: one would be good. It's on Santa Fe. They know
Speaker 3: a lot about jeeps, They know a lot about these
Speaker 3: kinds of issues. A one. What is the actual full name?
Speaker 3: You can get it for me, thank you. Just if
Speaker 3: you can get that for me, Mark, you know the
Speaker 3: full name of his place, budget A one. Call him in. Oh,
Speaker 3: that's what it is. That's what was getting me the
Speaker 3: budget A one Transmission and Auto Repair. Thank you very much.
Speaker 12: The official name on the web is budget A one
Speaker 12: Transmission and complete Autocare.
Speaker 3: Okay, if you're ready, we can give you that number
Speaker 3: two and you can ask for Mark. Okay, you're ready. Okay,
Speaker 3: So budget A one Transmission and Auto Repair and Mark
Speaker 3: is that? Give them the number there.
Speaker 12: Three oh three seven eight one nine eight five eight.
Speaker 12: That's three oh three seven eight one nine eight five eight.
Speaker 3: Now the other one is the other one. These are
Speaker 3: just they don't necessarily have to do repairs. Just give
Speaker 3: it the once over and give us let's see what
Speaker 3: is wrong and if it falls under warranty. The other
Speaker 3: is shared in auto Tech. That's Uncle Kevin. That's three
Speaker 3: oh three four five five seventy two forty.
Speaker 11: Two, a different number on their website.
Speaker 3: Yeah, that's the one that we use for for our referrals. So, uh,
Speaker 3: three oh three four five five seventy two forty two
Speaker 3: shared an auto tech. Just call those two. We we
Speaker 3: also have Kimmer Transmission, you know, Jeff Vic at Kimer.
Speaker 3: But these two would probably be enough. But there's always
Speaker 3: Kimmer Transmission, which is Jeff Vic. But I'm not going
Speaker 3: to get you know, give that number out until you
Speaker 3: uh get you know, unless these two can't do it.
Speaker 3: I mean, he's a pretty damn good guy. But that's
Speaker 3: what I would do first. I would start this and
Speaker 3: then listen, here's the deal. What you need to do
Speaker 3: is tell them that we want to know what's going
Speaker 3: on and what's the story and the installation and all
Speaker 3: of that. So let's just start there and we will
Speaker 3: follow this along. I'm marking this down here as pending,
Speaker 3: and I want you to get back to us and
Speaker 3: it'll be filed under your name. So when you just
Speaker 3: say Renee and give us the date, we will have
Speaker 3: your record. Okay, thank you very much for calling. We
Speaker 3: have Aaron who wants to talk about public storage. Robert
Speaker 3: wants to talk about a differential system on his two
Speaker 3: thousand GMC truck. Whatever you want to talk about. Then
Speaker 3: we have Bob Logan from Plumbline Services and there's a
Speaker 3: heck of a lot to talk about with houses, and
Speaker 3: I got a text about mini splits. There seems to
Speaker 3: be a lot of people who are considering mini splits
Speaker 3: now because they're so dang e fisient compared to what
Speaker 3: they used to be. And I want to tell you
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Speaker 3: to this to around twelve hundred bucks for triple filter
Speaker 3: reverse osmosis. That's three three eight six two five five
Speaker 3: five fourapros dot net. Tom Martine here, just a programming note, dude,
Speaker 3: to o fault to my own I was hesit. I
Speaker 3: was delayed on starting the YouTube stream. We're up and
Speaker 3: running on YouTube, so sorry guys. Anyway, I didn't touch
Speaker 3: anything for sure, it was just a delay. Aaron wants
Speaker 3: to talk about public storage. Public storage. You know, I
Speaker 3: always wonder this is a side note. No matter who
Speaker 3: I've ever known, it never pays to have storage ever.
Speaker 3: Normally there is so and I'm not talking to Aaron
Speaker 3: right now, but normally, Mark, have you ever seen someone
Speaker 3: in their storage unit? There's more junk in there, just
Speaker 3: like when remember we talked about when people move sometimes
Speaker 3: what they pay to move stuff is not even worth it.
Speaker 3: I mean, what the stuff they're moving is junk they're moving.
Speaker 3: It's almost Yeah, here's where I learned the last logan
Speaker 3: real quick. When I moved from Parker to castle Rock
Speaker 3: and then castle Rock to Franktown. That Castle Rock to Franktown,
Speaker 3: we found boxes a crap we didn't even open from
Speaker 3: the move where we moved there right right right, And
Speaker 3: you got a figure man if you didn't use it
Speaker 3: in that amount of time. Bob, how do you stand?
Speaker 3: Are you a hord or type or are you a
Speaker 3: pretty minimalist Bob Logan? What are you?
Speaker 10: It depends if you ask Jackie or myself. I don't
Speaker 10: think I'm a hoarder. We're pretty much minimalist. But there
Speaker 10: are certain things that I tend to hang on to
Speaker 10: sentimental value, even though give me.
Speaker 3: The example of something is sentimental, like a diploma or something,
Speaker 3: or a certificate.
Speaker 10: Yeah you know things like that or or or things
Speaker 10: that the kids made for you when they were younger.
Speaker 3: Yeah, you know, they're.
Speaker 10: Not hanging on the wall the refrigerator, but they're in
Speaker 10: a box and you hate to throw them away because
Speaker 10: because you're kidding now for you, I know.
Speaker 3: Okay, So what's Aaron store story? Public storage? Let's uh,
Speaker 3: let's do no judgment here, just talk about the problem. So, Aaron,
Speaker 3: what's going on with you?
Speaker 13: I'm going, sir, I'm here with my partner. We're dealing
Speaker 13: with a storage issue.
Speaker 5: Hi.
Speaker 3: She's on the line with me here as well. Okay,
Speaker 3: Hi there, Okay, Well, either either one of you can
Speaker 3: tell us the story. What's going on? I'll hand it
Speaker 3: off to Jen. Thanks, okay, thank you, Eric.
Speaker 2: Okay, Yeah, we have to.
Speaker 6: It has to do with my new unit that I
Speaker 6: had at public storage, and all of a sudden, I showed.
Speaker 14: Up last week and on Thursday, I think it was,
Speaker 14: and I had a notice on my unit to vacate
Speaker 14: within three days, which actually by the time I got
Speaker 14: the letter it was almost I only have Friday basically
Speaker 14: to move out at one day.
Speaker 3: All right, now, is your name? Is your name? Jen?
Speaker 3: Is your name Jen? Jen?
Speaker 6: It's Jennifer, but you can call me Jen.
Speaker 3: Jen. Okay, Jen? Jen? Okay? Jen? So when you when
Speaker 3: did you go there because you got the notice or
Speaker 3: did you just happen to see the notice.
Speaker 5: Now I just went there.
Speaker 6: I just happened to see the notice.
Speaker 3: Okay, did you pass the three days? Did you pass
Speaker 3: that three days by the time you saw it? Hey,
Speaker 3: where is this storage? You know?
Speaker 2: I had?
Speaker 5: I had.
Speaker 6: It's a w and Santa Fe.
Speaker 4: Did we have someone call the other day about this
Speaker 4: same one? It sounds like the same Is it the
Speaker 4: same one issue?
Speaker 7: Same?
Speaker 13: You know?
Speaker 3: I started digging into that a little.
Speaker 4: I mean, look, a lot of it's kind of off
Speaker 4: the record, but ownership saying people were having like sex
Speaker 4: in there and stuff. This isn't a cut and dry whatsoever.
Speaker 3: What Yeah?
Speaker 6: When Wow, it's really crazy because there's there's I'm hardly
Speaker 6: ever at my unit, so there's not a chance that
Speaker 6: anything illegal would.
Speaker 7: Be going on there.
Speaker 2: I mean, it's it's mark.
Speaker 3: What did they say they said it was set up
Speaker 3: for like living or what? What did they say?
Speaker 4: I'm not saying ship that. I'm not saying they said anything.
Speaker 4: I am saying it sounds like there were people living
Speaker 4: there and possibly having sex there.
Speaker 6: Wow, I have no idea in that case.
Speaker 4: Now, wait a minute, you've never hold on, you've never
Speaker 4: heard those rumors going around there not you personally.
Speaker 6: No, No. The only thing that I was when I
Speaker 6: was at my unit one one night when actually after
Speaker 6: I had switched units, I switched to a new unit,
Speaker 6: and I was, you know, really like organizing everything, you know,
Speaker 6: getting into a new unit, and a lady had drove
Speaker 6: by and of course she saw us out there or whatever,
Speaker 6: and she said, someone just called and told me that
Speaker 6: they thought they saw some people having sex and we're
Speaker 6: going over Why.
Speaker 3: Were you there at night just out of curiosity?
Speaker 6: Well, I don't know if it was like night night time.
Speaker 6: I mean I think it's around dinner time.
Speaker 3: Yeah, okay, So yeah, where does this stand today? Where
Speaker 3: does this When you called in on the thirteenth, you
Speaker 3: got an eviction notice and we called Sue's called Mark
Speaker 3: talked to them maybe, but the bottom line is they
Speaker 3: say you were violating your lease. So where does it
Speaker 3: stand now?
Speaker 6: Where it stands now is that I'm out of the
Speaker 6: unit now and.
Speaker 15: Barely got out of the unit.
Speaker 6: And because I didn't know, you know, I only had
Speaker 6: like barely a day notice, all right, and and a
Speaker 6: new units with somebody else. Okay, That's that's where it
Speaker 6: stands down, Except.
Speaker 3: For so what what were you calling about today.
Speaker 6: They well, they didn't. They didn't let me know how
Speaker 6: I violated. For one, they didn't let me know any if.
Speaker 6: They haven't told me anything. Actually, they haven't even responded
Speaker 6: back to me regarding how I violated. Supposedly, they also
Speaker 6: have have sent me curtesy because I was when I
Speaker 6: was on Friday, when I moved out, I was like
Speaker 6: late getting out of there because I was trying to
Speaker 6: get all of my belongings. So they send you a
Speaker 6: courtesy reminder, you know, saying please don't stay after hours. Well,
Speaker 6: so they sent me that as well. They sent me
Speaker 6: a new bill for July, even though they said they
Speaker 6: terminated me already. So they're sending me new bills and
Speaker 6: everything even after they terminated me.
Speaker 3: Okay, now you don't have to play the bill.
Speaker 13: We have a we have an insurance claim.
Speaker 3: There's an insurance.
Speaker 15: Claim from the water.
Speaker 6: Yeah, and there's an insurance Well hold on.
Speaker 3: They're not. They're not responsible for damages. They're not responsible
Speaker 3: for damages unless they go ahead.
Speaker 6: No, no, they're not. But the thing is, how are
Speaker 6: how are they going to also terminate me during the
Speaker 6: time that I just made a water damage claim on
Speaker 6: my unit.
Speaker 3: Well, okay, let me explain something about storage storage facilities. Well,
Speaker 3: let me just explain this. It just Aaron, hold on
Speaker 3: a sec or gen just hold on one sec. Bottom
Speaker 3: line is this when you have a storage unit, Okay,
Speaker 3: it's very important you look at the terms and conditions
Speaker 3: most of the time. Unless they are out and out
Speaker 3: negligent and contribute to it, they're not responsible for any
Speaker 3: damage whatsoever. And then when you have stuff in storage,
Speaker 3: your homeowner's insurance will no longer cover it either, except
Speaker 3: unless you actually have that kind of coverage. So I
Speaker 3: need to know, is this How did it get damaged
Speaker 3: by water? Was it water flowing on it or was
Speaker 3: it coming in through the bottom and the bott the
Speaker 3: floor where? How was it damaged?
Speaker 6: Well, it was damaged from all the rain we got
Speaker 6: last week. So it ended upsturing a hole to this
Speaker 6: and so it doesn't matter. I have the claim in
Speaker 6: to the insurance that I paid for through plub the
Speaker 6: floorage to have it repaired.
Speaker 7: But it was just really odd the way that it.
Speaker 6: That it went down. Because they were just at my unit,
Speaker 6: you know, and took pictures of the water.
Speaker 3: Did well are you are you saying they did it
Speaker 3: on purpose? Are you thinking they did it on purpose? Yeah?
Speaker 6: Well, I think become a new manager a couple of
Speaker 6: months ago and she has gone out of her way
Speaker 6: to just being not very nice.
Speaker 3: Okay, so you know, no, no, I understand. But what
Speaker 3: do you I'm asking, I'm asking what you're thinking. I'm asking,
Speaker 3: bottom line, what do you think that they owe you
Speaker 3: and it's their problem to fix? Did did other people
Speaker 3: around you also have damage the problem?
Speaker 2: Well, I don't care about the problem. For one, I
Speaker 2: don't care about the problem.
Speaker 6: As long as it gets fixed and I don't get
Speaker 6: charged for it by public storage, then I'm fine with
Speaker 6: it because the claims in.
Speaker 3: As long as as long as what gets fixed? What
Speaker 3: do you mean get fixed? What are you talking about
Speaker 3: get fixed? Arin? Well, what do you care about that?
Speaker 3: But what about what do you I.
Speaker 6: Don't care about that? That one my half month rinds
Speaker 6: back because they shouldn't.
Speaker 3: Have Okay, got it read. That's what I'm getting at,
Speaker 3: And you should get it back. If they charged you
Speaker 3: for the next half month and you weren't there, you
Speaker 3: should get that back. Let me have Deputy dot call
Speaker 3: over there.
Speaker 6: Yeah, legally, this give me ten days is where I.
Speaker 3: Found out right, that's right on months to months.
Speaker 4: Well, I don't know if that's true on the storage unit, guys.
Speaker 4: I mean, let's ask brad Well.
Speaker 6: I just the unit. I just the lady told me.
Speaker 6: By law it's ten days. She has to give her
Speaker 6: her tenants ten days.
Speaker 3: Okay, let's find out, Deputy Doc. Could you call over
Speaker 3: to them and ask them if they would refund that
Speaker 3: half a month. That's really the bottom line. She just
Speaker 3: doesn't think it's fair she was charged for that. Did
Speaker 3: you clarify on the new unit that you have what
Speaker 3: kind of coverage you have? Make sure you know what
Speaker 3: kind of coverage you have. Hold on a second, Deputy Doc.
Speaker 3: He'll call over there and see if we can get
Speaker 3: them to refund or credit that three oh three seven
Speaker 3: one three eight two five five seven one three eight
Speaker 3: two five five Okay. So what we're gonna do there
Speaker 3: is switch over to Deputy Bow. He's going to stop
Speaker 3: at public store and see what he can find out.
Speaker 3: Let's go back to the phones again. Your calls are
Speaker 3: very important to us. Thanks for waiting.
Speaker 5: Duke.
Speaker 3: You want to talk about body damage? What's going on? Duke?
Speaker 13: I had a rental RV kind of dive in to
Speaker 13: try to park on a curb in front of me.
Speaker 13: I wasn't in my vehicle, but they damage the front
Speaker 13: bumper and a headlight. But anyway, the companies wanting to
Speaker 13: provide me with aftermarket parts, and I swear I've heard
Speaker 13: you talk about this and that I don't have to
Speaker 13: im that is that the case?
Speaker 3: No, Now, here's the case, Duke. There is no real
Speaker 3: like actual statute on this. But here's the principle, the
Speaker 3: principle which has been upheld by many cases, and that
Speaker 3: is they have to put you in pre accident condition. Now,
Speaker 3: in the past, some of these cases have ruled that
Speaker 3: even though it's not oe M, the parts are just
Speaker 3: as good and they put you in pre accident condition.
Speaker 3: But others have argued just the opposite end of one
Speaker 3: as well, and that is where the after market parts
Speaker 3: were not as good as OEM.
Speaker 4: So here's all going to come down to his contractual agreement.
Speaker 3: It's going to be in that agreement.
Speaker 13: Well, I don't have it.
Speaker 3: But here's the no. No no, Mark, Yeah, I wanted
Speaker 3: to explain that to Mark. I think you misheard. So Mark,
Speaker 3: the RV the RV Company was the other company that
Speaker 3: hit him. Yeah, yeah, yeah. So on this one, though, Duke,
Speaker 3: it really comes down to a case by case basis.
Speaker 3: We have had many cases where after market parts are
Speaker 3: just as good as OEM, and on a used car
Speaker 3: with a few miles on it, no court is going
Speaker 3: to say, hey, sir, you deserve absolutely factory new parts
Speaker 3: and they can't give you after market so it. And also,
Speaker 3: by the way, most of the time I'll actually try
Speaker 3: to get used parts, which are perfectly fine would be
Speaker 3: used OEM. So your choices, your choices are these. You
Speaker 3: have used OEM parts from the junkyard, you have OEM
Speaker 3: parts from the manufacturer, or you have after market parts,
Speaker 3: whether new or used. So which here's the most important part.
Speaker 3: Which part of your vehicle are they proposing after market parts?
Speaker 3: What part are we talking about? Or parts? Okay, And now,
Speaker 3: first of all, I would have no qualms with getting
Speaker 3: an aftermarket part unless this is a cherry of a
Speaker 3: vehicle and it was pristine and there's a reason for it.
Speaker 3: So you have a twenty sixteen, What about the how
Speaker 3: many miles on it?
Speaker 13: Forty eight thousand?
Speaker 3: Wow? Crap, you only have forty eight thousand miles on this?
Speaker 13: I just bought it from a guy and his wife
Speaker 13: had died, so that he'd had it in his garage
Speaker 13: for a while.
Speaker 3: Wow. So have you even looked at the bone? Okay?
Speaker 3: So what is the price difference between the aftermarket and
Speaker 3: the genuine? Did you see?
Speaker 13: Uh?
Speaker 4: Yeah, I bet Brian Burns would know the answer to
Speaker 4: this man he sells. In fact, he sold me my
Speaker 4: RV policy.
Speaker 3: So that's a good idea, Mark, let's get compass insurance.
Speaker 3: Go ahead.
Speaker 13: Yeah, I think it was nine difference.
Speaker 3: Okay, I don't do Here's here's my feeling. I would.
Speaker 3: I would want to know the difference if you know
Speaker 3: it's worth going after. But I is there a reason?
Speaker 3: And I'm just asking straight up, is there a reason
Speaker 3: why you don't want it? Do you know for sure
Speaker 3: that the aftermarket dealer that they're dealing with or distributor
Speaker 3: is bad? Have you heard bad things about it or what?
Speaker 3: What is your what is your reasoning? One of them
Speaker 3: is that it's pristine for damn sure? Right? I mean
Speaker 3: that sounds like you want you want to keep it pristine.
Speaker 13: Well, that's that's the main reason obviously. I Mean I've
Speaker 13: had aftermarket parts where the fit was just wonky, you know,
Speaker 13: And no I don't know the market quality. That's one thing.
Speaker 3: Yeah, that's right. You have one thing that you do
Speaker 3: have a right to do is after it's done, to
Speaker 3: protest it. But as far as negotiating, because it's all
Speaker 3: going to come down to the finish and fit it
Speaker 3: really is. Do you know what body shop? Are you
Speaker 3: allowed to use your own body shop?
Speaker 16: Yeah?
Speaker 13: I've already got that picked out. My mechanic has a
Speaker 13: little body shop that he works too, and I've been
Speaker 13: going in.
Speaker 3: Okay, good, you know, So what does your mechanics say? Well,
Speaker 3: what does your mechanics say about this? What does he think?
Speaker 13: Well, he said, I can wine and cry all I want,
Speaker 13: but they can do it based on the age of
Speaker 13: the vehicle. But that doesn't make any sense to me
Speaker 13: because I could bring in a three year old vehicle
Speaker 13: with eighty thousand miles and probably get Well.
Speaker 3: Well, let's let's go backwards.
Speaker 4: Let's let's say it was a nineteen fifty seven Chevy.
Speaker 4: I mean, you're not going to find an original OEM.
Speaker 10: So then what.
Speaker 13: We'll see, Duke, maybe and what could here all day?
Speaker 3: Here, here's what it boils down to, Duke, Here's what
Speaker 3: it boils down to not what you want, but what
Speaker 3: is equitable under the law. And equity under the law
Speaker 3: is sometimes different than what we think, just like when
Speaker 3: it comes to depreciation stuff. Hold on, let me put
Speaker 3: it a different way.
Speaker 4: What's worth more a twenty year old OEM bumper or
Speaker 4: a brand new aftermarket bumper? Which one would you pay
Speaker 4: more for?
Speaker 13: Well, what's worth more a two year old vehicle with
Speaker 13: eighty thousand miles on it or a nine year old
Speaker 13: vehicle with fifty thousand miles on it.
Speaker 3: That's Kelly, both right, You're both right. It comes down
Speaker 3: to value and what you're getting. Hold On, I got
Speaker 3: to take this break, but I think I have a
Speaker 3: quick solution to start with right after this. Hi, Tom Martino,
Speaker 3: your troubleshooter three oh three, seven to one three talk
Speaker 3: all right? So I was looking this up. It all
Speaker 3: comes down to fit, finish and quality. There is no
Speaker 3: such thing that forces OEM unless you can actually show
Speaker 3: that the OEM is substandard. Now, there are some people
Speaker 3: that are just meticulous and want OEM, and others are
Speaker 3: willing to take the others. The way I would handle it,
Speaker 3: Duke is I would let them do the repair and
Speaker 3: then inspect the final job. That's the way I would
Speaker 3: handle it. However, you have a right duke to go
Speaker 3: out and get an estimate using OEM and sue the
Speaker 3: other driver in small claims court for the OEM price period.
Speaker 3: You don't have to deal with their insurance company. You're
Speaker 3: not required to do anything like that, so you can
Speaker 3: simply say I'm not going to accept this. That's it.
Speaker 3: You're just not going to accept it, and then you're
Speaker 3: going to sue them for the price. And what they're
Speaker 3: going to do is yell and scream at their insurance
Speaker 3: company why am I be ensued? And the insurance company
Speaker 3: they'll most likely huff and puff and tell you have
Speaker 3: to take what you're going to get, and then you
Speaker 3: say no, and then you continue your small claim action.
Speaker 3: That will sometimes get it done in some cases, though
Speaker 3: insurance companies get real jerky about it. But that is
Speaker 3: your number one option would be small claims court. But
Speaker 3: I would personally first, if it was me, personally check
Speaker 3: the final repair so let us know how it goes.
Speaker 3: Three oh three seven one three talk seven one three
Speaker 3: eight two five five more coming up on the Troubleshooter show,
Speaker 3: Ripped up news.
Speaker 1: You need advice, so you don't help come running just.
Speaker 3: As as as we can.
Speaker 1: Shooter's gonna help coming.
Speaker 3: Man Dix is the Troubleshooter Show. No Tom Martino, Hey
Speaker 3: Tom Martino here, Welcome to the show. Let's solve your problems.
Speaker 3: Answer questions, take complaints, make your life a little easier.
Speaker 3: Larry wants to talk about comcasts and a billing issue.
Speaker 3: Whatever is on your mind, call us and call us
Speaker 3: before the problem gets bigg and out of hand. Today
Speaker 3: as a guest, we have on Bob Logan from Plumbline Services,
Speaker 3: and we do have a question here real quick here, Bob,
Speaker 3: how they somebody wants to know with a mini split.
Speaker 3: And for those listening, a mini split means just what
Speaker 3: it sounds like. It's a miniature heater and air conditioning unit.
Speaker 3: And it's split meaning there's a head unit that goes
Speaker 3: on an exterior wall that you access from inside your
Speaker 3: house with a remote control so you can turn on
Speaker 3: heat or air, and then that unit is connected to
Speaker 3: the guts of the unit, the compressor and all of
Speaker 3: that stuff remotely located. And that's why they're called splits
Speaker 3: technically though technically and I don't want to get too
Speaker 3: technical here, but aren't all units kind of split? Really?
Speaker 3: I mean, you know, like our conventional furnace has the
Speaker 3: entire unit inside the house, so that's not split. But
Speaker 3: what about air conditioning. Isn't that always split? Don't you
Speaker 3: always have a condenser outside?
Speaker 10: You do, and even a four stair system is called
Speaker 10: a split system.
Speaker 3: So okay, So so you do have some of the
Speaker 3: guts outside and some of it inside. This is a
Speaker 3: completely standalone unit where you can you don't need ductwork
Speaker 3: or anything. The air is introduced through the unit on
Speaker 3: the on the wall, the exterior wall, and that exterior
Speaker 3: wall unit is the head of the unit, and then
Speaker 3: it extends outside to the guts of the unit. Okay,
Speaker 3: using very basic terms.
Speaker 10: Yes, yeah, So if you have a standard air conditioner,
Speaker 10: if you looked, there's a what's called a line set
Speaker 10: coming from the air conditioner going into the air handler
Speaker 10: or the furnace and the uh on a mini split,
Speaker 10: like you said, there's a small head that is typically
Speaker 10: on the wall, sometimes it's in the ceiling. Yeah, but
Speaker 10: there's still a line set that goes out to the outside.
Speaker 3: So if you were to look at a mini split
Speaker 3: from the outside on the exterior wall, you would see
Speaker 3: something jutting.
Speaker 10: Out out on the wall.
Speaker 3: It would be well, I guess well, I'm saying if
Speaker 3: you went over to where the mini split was on
Speaker 3: the living room wall, yes, and you were on the outside,
Speaker 3: you'd see a tiny jut out of.
Speaker 10: That wall, yes, and a line coming out of it,
Speaker 10: and that line.
Speaker 3: Would go down to the guts of the system.
Speaker 10: Correct.
Speaker 3: Now, somebody wants to know now that we've described this
Speaker 3: as a mini split, it's smaller than usual, and there's
Speaker 3: the head unit on the wall and the guts somewhere
Speaker 3: on the ground near the house. How far can you go?
Speaker 3: Somebody said they need a mini split on a third story.
Speaker 3: How far can you go with that split system?
Speaker 10: Well, it's a so it's a closed loop system. So really,
Speaker 10: and I need to verify this because as you know,
Speaker 10: I'm not a technician, but I don't think there is
Speaker 10: a distance.
Speaker 3: It's just that it just has to be a closed Look,
Speaker 3: it's just.
Speaker 10: Like running, say a water lined there's you know, you
Speaker 10: got point.
Speaker 3: I understand. As long as it's enclosed and functioning properly,
Speaker 3: so they could easily put the head up on a
Speaker 3: third floor exterior wall and have the guts on the
Speaker 3: ground below it.
Speaker 10: Yes.
Speaker 3: Okay. My next question is can you have more than
Speaker 3: one head per guts? So if you have the big
Speaker 3: the guts outside on the ground, can you split off
Speaker 3: to more than just one head for one room?
Speaker 10: You can. Some of the systems do adapt for multiple heads,
Speaker 10: and so you know, it depends on what we what
Speaker 10: you have. If you have an older system that is
Speaker 10: just made for one head, you cannot add heads right.
Speaker 3: Right, But if you put in a brand new system system,
Speaker 3: you can put in multiple heads for one one set
Speaker 3: of guts, so to speak.
Speaker 10: I think you know most of the ones that we
Speaker 10: sell our three head systems. I think there are.
Speaker 3: Oh really, so you sell routinely three head systems. So
Speaker 3: they do three different areas of the home?
Speaker 10: Correct?
Speaker 3: And is that thermostatically controlled?
Speaker 10: It it's controlled by remote like you said.
Speaker 3: No, But what I mean is, but do you have
Speaker 3: thermostats set in those areas if you want to leave
Speaker 3: it automatic? You do not? Ok Oh? Okay, so you.
Speaker 10: You set the temperature on each head.
Speaker 3: Okay, so you would set the temperature by your remote
Speaker 3: for each head, so you can have three different areas
Speaker 3: heating and cooling, in three different ways, correct, all right?
Speaker 3: That you know. I'm fascinated by mini slits because what
Speaker 3: it does is opens up a whole new world for
Speaker 3: people who want to add heating and air and they
Speaker 3: don't have duct work. It really solves a lot of problems.
Speaker 3: But you have to have an exterior wall to to
Speaker 3: install it. All right, Larry, you want to talk about Comcast?
Speaker 3: What's going on?
Speaker 2: Larry?
Speaker 15: Yes, I'm a seasonal Comcast customer. Back in I go
Speaker 15: to Arizona in the winter time.
Speaker 11: I've been doing this, okay, and.
Speaker 15: Back in where they send me a final bill of
Speaker 15: thirty five dollars and thirty three cents, and I went online.
Speaker 3: Okay, So when you when you go back and forth, Larry,
Speaker 3: let me ask you this, when you go back and forth,
Speaker 3: do you turn off your system here while you're away? Yes? Okay,
Speaker 3: keep going.
Speaker 17: Yeah.
Speaker 15: And then they send me the bill, the final bill
Speaker 15: for thirty five dollars and thirty three cents, and I
Speaker 15: paid it through bill pay at US Bank and I
Speaker 15: let it go at that done. A month or so later,
Speaker 15: they start saying of it that I did not pay them,
Speaker 15: so I file online. You can't talk to anybody. They
Speaker 15: won't talk to you.
Speaker 3: They won't let to explain.
Speaker 15: And so I go online with comcasts and I say,
Speaker 15: this is a bill, it's a transaction. It was US Bank,
Speaker 15: this is the routing number, this is the account number,
Speaker 15: and I paid it, and then you don't hear anything
Speaker 15: from them, and they send me back says we're looking
Speaker 15: at it. And then if I remember, it looks like
Speaker 15: they took me off there. And now it's about six
Speaker 15: months later and they put me back on that I
Speaker 15: own thirty five dollars. Somebody won't They just won't talk
Speaker 15: to you. I won't listen to you if it was.
Speaker 3: But how many how many times did you how many
Speaker 3: times did you pay this thirty five dollars?
Speaker 10: Oh? Just once?
Speaker 3: Okay? And are they now saying you still again?
Speaker 15: Let it really confuse them?
Speaker 3: Right? So right now, what is your account show?
Speaker 15: It shows that I own thirty five dollars some thirty
Speaker 15: three cents and they turned it over to a collection agency.
Speaker 3: Even though and what do you have as proof of
Speaker 3: payment of this money?
Speaker 15: A US Bank transaction statement showing the day it cleared
Speaker 15: it went to comcav And.
Speaker 3: When you send that, okay, when you send that to
Speaker 3: them if you send that to them and say, hey,
Speaker 3: I paid it, here's proof, I mean, my god, what
Speaker 3: do they do? Well?
Speaker 15: Then I got an email back saying that, well, okay,
Speaker 15: this concludes everything. We'll look at it. We'll either going
Speaker 15: to give you a credit or you'll have to pay
Speaker 15: the bill. And that's the last started it. Then I say,
Speaker 15: I all the money.
Speaker 3: Again, that's ridiculous. I mean, this is now, Sus. I
Speaker 3: believe we have an angel over at Comcast or someone
Speaker 3: who will listen to us. I don't know if Sus
Speaker 3: is listening right this minute, but Mark, don't we have
Speaker 3: an angel over there or someone or Katchina that we
Speaker 3: can call and they usually resolve issues like this. I
Speaker 3: think what we ought to do is try to get
Speaker 3: this over to someone we know at corporate and see
Speaker 3: what they can do about it. Larry, I have no
Speaker 3: idea why it's getting bounced back and forth. It shows
Speaker 3: you paid it when you when you call him and
Speaker 3: contact him, they say, okay, everything's cool, and then a
Speaker 3: few months later it shows up again. That's basically what's happening, right.
Speaker 15: I think they know what the problem is.
Speaker 3: What is it?
Speaker 15: When you shut down your account, they open up a
Speaker 15: new comet from you. And so when I re leave
Speaker 15: them through US Bank and went into the long account,
Speaker 15: it went into my old Comcast A cone.
Speaker 3: I get it. I prod that. You know, why do
Speaker 3: they do that? Why don't they just suspend your account?
Speaker 3: Why don't they just suspend it? Why do they?
Speaker 15: Yeah, they they used to do, but you have one.
Speaker 15: The confuses everything is they give you a new account,
Speaker 15: and I could tell them what they kill it went to.
Speaker 15: I can give them a date, I can give them
Speaker 15: a transaction. I could show everything.
Speaker 3: But yeah, I think we need to call over there.
Speaker 3: We need to call over there. You know, here's what
Speaker 3: we're going to do. Let's see, I was giving one
Speaker 3: to Doc went to bow. Now let's just go, hey, Doc,
Speaker 3: here's what I'm thinking. If you work with Susan Kachina,
Speaker 3: I believe we have a contact over at Comcast, we
Speaker 3: can call for this poor guy and get taken care of.
Speaker 3: This is just what you call red tape. My god,
Speaker 3: it's amazing to me, with all the technology we have
Speaker 3: these days, how things continue to be screwed up. But listen,
Speaker 3: sometimes what it takes is the human touch. So hang
Speaker 3: on and I'm going to have deputy Doc. Doc. Are
Speaker 3: you there? Do I see you there? Yeah? Yeah, you're there.
Speaker 3: I see you all right, Bro. What I'm thinking is
Speaker 3: get from sues or Kachina. We have an angel, I
Speaker 3: believe over at Comcast who will take a look at
Speaker 3: these things and then let's get a call over to
Speaker 3: help this guy. Well, it is frustrating as hell, all right,
Speaker 3: thank you. Threeh three seven one three talks seven one
Speaker 3: three eight two five five. Listen, folks, if you're looking
Speaker 3: for a beautiful walk in shower, renew Home Innovations has
Speaker 3: the porcelain sided shower with sheet porcelain. I can't explain
Speaker 3: the beauty of porcelain until you see it. Especially add
Speaker 3: that no maintenance, no repairs, no grout lines. You can
Speaker 3: do your entire bathroom, you can do just the shower,
Speaker 3: you can do any part of the backsplash, whatever you
Speaker 3: want to do. They do it in two or three days,
Speaker 3: with months to pay, with no interest. That's renew Home
Speaker 3: Innovations dot Com. Three oh three nine zero four two thousand.
Speaker 3: Always lovely having Bob Logan in the house and Bob.
Speaker 3: Someone wants to know at what year now? I don't
Speaker 3: even know what they mean. At what year I mean,
Speaker 3: I imagine they are saying, how old do you start considering
Speaker 3: replacement of AC and does it always have to be
Speaker 3: done with the furnace is? What is the word on that?
Speaker 3: I would say my personal opinion is fifteen years before
Speaker 3: you start looking at replacing.
Speaker 10: If you've had an annual maintenance and it's been well
Speaker 10: maintained every year, then yes, maybe twenty years time, right,
Speaker 10: fifteen to twenty years. If it hasn't been maintained, we
Speaker 10: typically say about ten years when you should start looking. Now. Again,
Speaker 10: it's just like an automobile, right, It's you can't just
Speaker 10: look at the age or the mile is on it.
Speaker 10: One one's been maintained well, the other one hasn't been
Speaker 10: maintained well. There are a lot of factors that go
Speaker 10: into it. But my my opinion is when when the
Speaker 10: cost repairs just don't make sense, When when you're constantly
Speaker 10: taking time off work, your system is not keeping the
Speaker 10: house cool or warm, and it's just becomes a give give.
Speaker 3: Me a load of high. Now, give me a load
Speaker 3: of high on the complete system replaced from low to high.
Speaker 10: Well, let me go answer the other question first, So
Speaker 10: you do not have to replace the furnace and the
Speaker 10: air conditioner at the same time. We highly recommend it,
Speaker 10: especially with today's technology, because all the systems are communicating
Speaker 10: between the furnace, ac the third want them all together, Yes,
Speaker 10: it it'll to me, it makes sense. Very rare occasion,
Speaker 10: and we would not recommend that. But so high to
Speaker 10: low in.
Speaker 3: The market, in the market, not just you guys, but
Speaker 3: in the market. What are you seeing in high to low?
Speaker 10: Well, you can always get a handyman to install it.
Speaker 3: Well, of course, call us.
Speaker 10: Back to get it repaired or no, I know it's
Speaker 10: back in five years to replace it because it failed.
Speaker 3: But the units themselves are going to start.
Speaker 10: For a reputable company, yeah, you know, the full system,
Speaker 10: say fifteen thousand, and then for a single system, say
Speaker 10: fifteen to thirty.
Speaker 3: Thousand, okay, and the thirty would be all the bells
Speaker 3: and whistles.
Speaker 10: You can get right on that on that one system.
Speaker 10: And of course if you have multiple systems, then you're
Speaker 10: into a whole other because many homes, not many, but
Speaker 10: a lot of homes have two systems, and then some
Speaker 10: of the bigger homes have three or four.
Speaker 3: So right now, if I put in a system for
Speaker 3: fifteen grand, I'm going to get more and I maintain it,
Speaker 3: surely I can get more than fifteen years out of it.
Speaker 3: That would be one thousand dollars a year pro rated.
Speaker 10: If if you have a professional come out and maintain
Speaker 10: it every year. Yes, and you've changed your filter regularly
Speaker 10: and do the things.
Speaker 3: So most of the time, the longevity of a furnace
Speaker 3: is how you keep it basically right.
Speaker 10: You know again that so many people do not change
Speaker 10: the filter often enough. They don't they don't use the
Speaker 10: right filters. If you have pets, that's gonna or are
Speaker 10: you live in a dusty, dirty area, say more in
Speaker 10: a rural area where there's a lot of dust and dirt,
Speaker 10: you know that it's gonna just naturally cause more damage
Speaker 10: to the system over time.
Speaker 3: Now, Cheryl wants to talk about a rental property. Something's
Speaker 3: going on here, Cheryl, what's happening with you?
Speaker 2: Yes, let's see where do I start. Okay, I'm gonna
Speaker 2: try and keep the suck, saint the dust that I
Speaker 2: can't have. A rental property ended up with damage a
Speaker 2: leap from being under the toilet, had a great amount
Speaker 2: of damage. In my lease for this rental property, it
Speaker 2: did state quite often about the tenant being responsible for it.
Speaker 2: But I was a nice guy and didn't push it
Speaker 2: the cost on the tenant. Yet other part, my insurance
Speaker 2: doesn't seem to say it says that they do not
Speaker 2: have to cover any of it. Yet I'm sitting here
Speaker 2: looking at the rite up from my insurance company and
Speaker 2: there's a couple of sentences here that say they should
Speaker 2: be covering part of it.
Speaker 3: Why don't you explain what the issue was? Yeah, here's
Speaker 3: what we want to know, Cheryl. You have a rental property.
Speaker 3: You're the landlord. Now tell me what tell us exactly
Speaker 3: what the damage is. When you say you had damage
Speaker 3: near the toilet, What is the damage? What tell me
Speaker 3: how it's caused?
Speaker 2: Toilet leaked? It was listed as a broken pipe and
Speaker 2: the seal Where.
Speaker 3: Did it leak? Where did it leak? Did it leak
Speaker 3: under where the seal is?
Speaker 10: The toilet was?
Speaker 3: Okay?
Speaker 4: Is it the toilet above her leaked down into hers?
Speaker 4: Didn't your other neighbor on top of a leak as well?
Speaker 3: No?
Speaker 2: No, no, no, no, Okay, it's a single family home,
Speaker 2: got it. No, it just moved downstairs into the wall.
Speaker 3: Got it? The other right, Cheryl, Here here's what I
Speaker 3: want to tell you. Homeowner's insurance. This is this is
Speaker 3: a really complicated issue for some people. Homeowner's insurance is
Speaker 3: not a warranty. It does not just fix things or
Speaker 3: pay for damage unless there is an event associated with it.
Speaker 3: If you had leakage over a long period of time,
Speaker 3: it's not going to cover you, Okay. It only covers
Speaker 3: like catastrophic event or sudden and unusual events. It doesn't
Speaker 3: cover normal repairs and maintenance. So it depends on how
Speaker 3: this leak started and how long it was going on.
Speaker 3: There is no simple answer. Sometimes water damage is covered.
Speaker 3: Most of the time it is not covered. But now,
Speaker 3: going beyond that, let's talk about the tenant being responsible.
Speaker 3: If this is something that is hidden and something that
Speaker 3: is in the wall, a tenant would never be responsible
Speaker 3: for your internal plumbing. We got to get a better
Speaker 3: picture as to what's wrong with this, Like how long
Speaker 3: was that tenant inside that apartment? How long have you
Speaker 3: been renting to that tenant year and a half? Okay,
Speaker 3: Now do you think that tenant caused that damage? Probably not? Okay,
Speaker 3: so you probably they didn't you were you? Go ahead?
Speaker 2: Yeah, go ahead? No, no, no, that probably not they weren't
Speaker 2: aware of it, so they were yes, So how much.
Speaker 3: Have you had a bit on what it will cost
Speaker 3: to fix this?
Speaker 2: Oh, I've already had it done.
Speaker 3: I've had to How much did it cost? How much
Speaker 3: it cost?
Speaker 2: About twenty two thousand?
Speaker 3: Oh my god, oh myrd What was done?
Speaker 2: Well, the one big expense was putting up the tenant
Speaker 2: into a different home because it became unlivable. There was
Speaker 2: only two bathrooms and both athoms were screwed up. He
Speaker 2: could have stayed there, but he was just insisting that
Speaker 2: it was impossible to stay there. There had been sumbled,
Speaker 2: not a lot. The mitigators went into the tune of
Speaker 2: seventy or six hundred, something like that and overly tore
Speaker 2: up the house. So it was not that comfortable to
Speaker 2: be there. But the mold and everything was gone, the
Speaker 2: leaks were fixed. Blah blah blah.
Speaker 3: No, more right, you got. I'm telling you, I hope
Speaker 3: you might have been a victim here, Cheryl. Where they charge,
Speaker 3: they always charge you forself. It's hard. It's hard for
Speaker 3: me to say that now that it's all done. But
Speaker 3: here's the good news. It's all done. You're out twenty
Speaker 3: two grand. Let's try to figure out who would be
Speaker 3: responsible for this more than that, more than that because.
Speaker 2: I opted to have the water system. Whoever put the
Speaker 2: water system in the house.
Speaker 3: At one point did not do.
Speaker 2: A really good job underneath the house, really not relating
Speaker 2: to the toilet at all, and I had that whole
Speaker 2: system reach so you upgraded.
Speaker 3: Okay, but that well, how much was just how much
Speaker 3: was just how much was just the leak, just the
Speaker 3: leak getting that fixed and the mold? How much was that.
Speaker 2: About? Realistically over maybe twenty five hundred I'm thinking twenty
Speaker 2: five I mean thousand, like twenty five thousand, totally okay,
Speaker 2: including putting him up at a place for forty four
Speaker 2: one hundred dollars.
Speaker 3: All right, here's what I want to do. I want
Speaker 3: to get compass insurance on and I want to talk
Speaker 3: about some of these expenses which should be which I
Speaker 3: think sounds like it should be covered if you you
Speaker 3: did have a landlord policy, right, yeah, Now, even though
Speaker 3: the cause of the loss may have not been covered,
Speaker 3: it sounds like there should be some coverage for temporary
Speaker 3: housing and stuff like that. Mark, don't you think that
Speaker 3: some of these rental policies would for that?
Speaker 4: I don't know to me like, I don't know if
Speaker 4: they do or not. Honestly, I would doubt they do. Actually,
Speaker 4: well really, okay, Yeah, what's your readon.
Speaker 2: In front of me? Loss of rent? Yeah, meaning loss
Speaker 2: of rental income to you from that part of the
Speaker 2: described location at the time of loss. Less expensive.
Speaker 4: But that's uncovered the way want that's un acovered event.
Speaker 2: Oh okay, it has to be a covered event.
Speaker 10: Yeah, of course.
Speaker 3: Well, we don't know. Sometimes, Mark, sometimes it does, sometimes
Speaker 3: it doesn't, or there's a limit. But but Cheryl, I
Speaker 3: have another question. Lack of rent. They should have been
Speaker 3: paying full rent if you provide a temporary housing. So
Speaker 3: are you telling me they stop paying rent?
Speaker 2: No? I did get their rent.
Speaker 3: Okay, all right, hold on, Cheryl, Let's put her on hold.
Speaker 3: Let's get Brian or someone from Compassing Insurance to talk
Speaker 3: about this. It's really important to differentiate these losses because
Speaker 3: so many people have these kinds of losses and they're
Speaker 3: wondering what does homeowner's insurance cover. Again, there's a big
Speaker 3: confusion between warranty and insurance and where they differ. We
Speaker 3: have more coming up on the Troubleshooter Show, but this
Speaker 3: is important to differentiate three O three seven one three
Speaker 3: eight two five five. So let's try to get compass
Speaker 3: on K and H. Home Solutions now does painting as well,
Speaker 3: so they have beautiful exterior products for your home, window, siding, doors,
Speaker 3: and more. And they also have painting pros Khwindows dot Com.
Speaker 3: Tom Martinez here three O three seven one three eight
Speaker 3: two five five. All right, So Bob Logan is with
Speaker 3: us from Plumbline Services today Plumbline services for plumbing, heating, cooling,
Speaker 3: electric entrains. Somebody wants to know and I this is
Speaker 3: my word, not the texture, but I discerned what they want.
Speaker 3: Can you waste efficiency when you put in a system? Sometimes?
Speaker 3: Is it worth going really efficient if your home is
Speaker 3: not really efficient? That's a really good question. I mean,
Speaker 3: if you have an older home and you have just
Speaker 3: an older home with maybe not the best installation, not
Speaker 3: the best windows, not the best everything, aren't you wasting
Speaker 3: money if you put a high efficiency in?
Speaker 10: Well not necessarily the system itself is still going to
Speaker 10: run more efficient.
Speaker 3: Well, sure, but can you is there a point where
Speaker 3: it's not worth it?
Speaker 10: I mean, I mean again, there's just so many factors,
Speaker 10: windows and insulation, you know, everything else.
Speaker 3: But I personally believe if you're going to do a furnish,
Speaker 3: you should go the extra mile to the caulking in
Speaker 3: and the windows and the other. So, I mean, I
Speaker 3: really do believe that if you're going to be in
Speaker 3: the house a.
Speaker 10: While, Yeah, I agree with you wholeheartedly. Insulation is another one.
Speaker 10: You know, most people living in their home for years
Speaker 10: and years and don't even think about the end in
Speaker 10: their attic, and so many times getting new insulation will
Speaker 10: help to make it.
Speaker 3: Can you still do an eighty percent efficient or do
Speaker 3: they still sell?
Speaker 10: Yeah?
Speaker 3: So is that the lowest, right? Eighty percent?
Speaker 10: That's correct?
Speaker 3: And then at this altitude it's not even eighty right,
Speaker 3: that's all sea level.
Speaker 10: Eventually those will go away. But and also your your
Speaker 10: system will diminish over time, and so if you bought
Speaker 10: an eighty percent er, say ten fifteen years ago, it
Speaker 10: might only be running it says sixty five percent efficient
Speaker 10: right now, hey Bob. Those so they do diminish overtime.
Speaker 4: On the high on the higher efficiency ones where they
Speaker 4: have to add that PVC pipe. I know when I
Speaker 4: got my new firmace years ago, they had to add
Speaker 4: that pipe and run it out on the lower efficiency,
Speaker 4: does that still have to be added if something happens
Speaker 4: to be in a weird place where running that pipe
Speaker 4: to the outside would be insane to new low efficiency
Speaker 4: or eighty percent still need that PVC pipe, they.
Speaker 10: Do not, And that's one of the reasons why you
Speaker 10: might stay with an eighty percenter if the venting is
Speaker 10: too hard to that.
Speaker 3: Extra PVC for the PVC is.
Speaker 10: For the seal combustion.
Speaker 4: For time, we had somebody, we had someone whose utility
Speaker 4: room was in apparently in the middle of their basement,
Speaker 4: and in order to get that PVC out through these
Speaker 4: big cement cylinder walls not only in the storage area,
Speaker 4: but then the basement walls costs more than the whole
Speaker 4: damn high efficiency furnace.
Speaker 10: It was now I know, right, And in that case,
Speaker 10: we would recommend staying with an eighty percenter. My my
Speaker 10: house and Castle Rock that that I just sold, I
Speaker 10: just replaced those systems four years ago and put eighty
Speaker 10: percent in those for that same reason. Now mine mine
Speaker 10: was because the basement was completely finished and and I
Speaker 10: didn't want.
Speaker 3: To have to So you need to tell people talk
Speaker 3: about point. There are two things I think that are
Speaker 3: design flaws in a lot of houses, and it causes
Speaker 3: us to have inefficient heating and cooling systems for the
Speaker 3: life of the home. And if you're buying a new home,
Speaker 3: you need to look for these elements, or if you're
Speaker 3: buying even buying a used home. If you're buying a home,
Speaker 3: it's really important to consider these items first and foremost.
Speaker 3: Your furnace needs to be in an area where it
Speaker 3: has free access and unfettered access to combustion air. We
Speaker 3: don't realize how much a furnace breathes. If you picture
Speaker 3: a furnace and you could see the air molecules, you
Speaker 3: could see them. That is sucking in a bunch of
Speaker 3: air to combust That that's combustion air, and that chokes
Speaker 3: down a furnace. And people who put these in and
Speaker 3: don't put in enough combustion air have no idea that
Speaker 3: they're choking their furnace down, and their furnace, like you said, Bob,
Speaker 3: the best furnace in the world can give you the
Speaker 3: worst service if it's not done correctly. Correct one of
Speaker 3: those is combustion air number two, which is extremely important,
Speaker 3: and I would say right now about eighty five percent
Speaker 3: of the houses suffer from this, and that is adequate
Speaker 3: return air. Now there's two different things. You have air
Speaker 3: for the fire, the combustion which keeps the burners going.
Speaker 3: Then you have the heating itself. And that air that
Speaker 3: is heated in your home has to return to the
Speaker 3: furnace to be reheated, and then new air is pushed
Speaker 3: out into the home. It's a circulation of air. Cold
Speaker 3: air comes into the furnace, that's called return air, It
Speaker 3: gets heated and get sent out to the house. Then
Speaker 3: that other air that was sent out to the house
Speaker 3: moments ago is now returned to the furnace. So many
Speaker 3: homes have vents to feed cool or heated air into
Speaker 3: the home, but they lack the return air to keep
Speaker 3: the system balanced. And I know, Bob, I know from
Speaker 3: previous discussions you guys have gone in and help people
Speaker 3: increase their efficiency without installing anything but more return air.
Speaker 10: That's right. In fact, even during a new installation, many
Speaker 10: times will increase the return air during the installation new homes.
Speaker 3: Why are new homes so stingy on return air?
Speaker 10: Well, and the newer homes aren't as stingy.
Speaker 3: Okay, But maybe that there was a time.
Speaker 10: One of the mistakes that people make too, is that
Speaker 10: they'll put couches or credenzas or something in front of
Speaker 10: that return air and they're blocking the return air exactly.
Speaker 10: They either need to move or move it away from
Speaker 10: the wall so that return air can make its way
Speaker 10: back to.
Speaker 3: The first In fact, there's a return air over there.
Speaker 3: You can see that lower one right there, and I
Speaker 3: used to have a couch over that, and that severely
Speaker 3: hinders the circulation of your air. So if you're looking
Speaker 3: at a new used home, look at combustion air and
Speaker 3: you can easily add it if your furnace is in
Speaker 3: a good place. But as Mark mentioned before, when the
Speaker 3: furnace is in the middle of a finished area, you
Speaker 3: may not be able to easily add it. So make
Speaker 3: sure your furnace is an area that can get combustion air,
Speaker 3: and also that you have enough return air. Now let
Speaker 3: me ask you this, Bob. In general, does the return
Speaker 3: air have to be in every room? Do you have
Speaker 3: to have a return air vent in every section of
Speaker 3: the house or every room? You do not?
Speaker 10: Okay, Yeah, it depends on how the house is constructed.
Speaker 10: Open floor plans don't need as much moskare okay, but.
Speaker 3: You should have Do you guys do those calculations when
Speaker 3: somebody comes in to replace a furnace?
Speaker 10: We do, we would we do what it's called a
Speaker 10: heatload calculation. And again all companies should do this prior
Speaker 10: to putting a system in. Many companies will just look
Speaker 10: at what you have in there and then replace, swap
Speaker 10: it out, or they'll just base it strictly on your
Speaker 10: square footage and say, you know your house is twenty
Speaker 10: four hundred square feed therefore you need this. Again, there's
Speaker 10: so many calculations.
Speaker 3: Got to take. Gotta take this break. We got more
Speaker 3: right after this. Tom Martino here, Welcome to the show. Okay,
Speaker 3: let's go to the phones. If you have a problem,
Speaker 3: question and complain, give us a call Raquel. Let's just
Speaker 3: bring her up right away. Try to squeeze her in
Speaker 3: to get started. Oh she's not there, she's not ready. Okay, fine,
Speaker 3: we do have a question about HVAC. Someone has a
Speaker 3: question about an air conditioner. When they have two distinct
Speaker 3: areas of a home, do they need two air conditioners?
Speaker 3: Bob Logan, do you need when do you have to
Speaker 3: have multiple units as opposed to one? You in it?
Speaker 10: Well? It which they say distinct areas. I mean, as
Speaker 10: long as the air can flow from one to the
Speaker 10: other to the other, then you're okay.
Speaker 3: But would you put a thermostat in each area or not?
Speaker 3: You can't do that unless it was zoned.
Speaker 10: Not unless it was zoned.
Speaker 3: Correct, and explain how zoning works.
Speaker 10: So, so basically, zoning is redirecting where they where the
Speaker 10: air is moving.
Speaker 3: So you can have one bigger unit, maybe.
Speaker 10: One system, and say you wanted to go to two
Speaker 10: different areas of the house, maybe.
Speaker 3: Like upstairs and downstairs.
Speaker 10: Upstairs downstairs, maybe it's a master bedroom and then the
Speaker 10: main level.
Speaker 3: Yeah like that. Yeah, and uh yeah, So does it
Speaker 3: literally divert the duct work?
Speaker 10: It diverts the airflow? Correct?
Speaker 3: And do you do that where the duct originates or
Speaker 3: at the rest as at the the vents.
Speaker 10: It's it's where the it's within the duct work.
Speaker 3: I'm I'm not okay, no, No, we'll clarify that. It's
Speaker 3: called ducting and it's called zoning. And we'll go over
Speaker 3: that because a lot of people need that and they
Speaker 3: don't even know they need it. We'll talk about this
Speaker 3: and more coming up on The Troubleshooter Show.
Speaker 10: Ripped up.
Speaker 3: Need advice, so you don't have.
Speaker 2: Come running just as as can.
Speaker 1: Shooter's gonna help come.
Speaker 3: Man, This is the Troubleshooter Show. No Tom Martino, Hello
Speaker 3: Tom Martino. Here, let's talk about your problems, questions and complains.
Speaker 3: You know, this is really the only show anywhere that
Speaker 3: talks about everyday aches and pains, the things that really
Speaker 3: make you tick every single day, and the things I
Speaker 3: like to say that tick you off. So the Wall
Speaker 3: Street Journal had a very interesting article from a technology
Speaker 3: firm that says, watch out for unsubscribed buttons that you
Speaker 3: know and I hit them all the time, by the way,
Speaker 3: And they're recommending now that you don't unsubscribe. Just ignore
Speaker 3: the emails. Just ignore them. Unsubscribing puts you on a
Speaker 3: list of verified accounts. Sometimes in other cases it brings
Speaker 3: you to nefarious links that can do harm to you.
Speaker 3: So unsubscribing your email is something that you should think
Speaker 3: of is very risky. Now I did not know that,
Speaker 3: but I'm going to go to my most paranoid person
Speaker 3: that I know when it comes to ant. How did
Speaker 3: you know? Wait, wait, you started perching yourself already. How
Speaker 3: did you know I was going to say, Deputy d Oh.
Speaker 12: I get accused by you and Mark every day of
Speaker 12: being paranoid.
Speaker 3: And you know what, a lot of the stuff you
Speaker 3: say comes to pass. So they're saying, you told me
Speaker 3: to unsubscribe one time, and this is saying you absolutely
Speaker 3: do not unsubscribe.
Speaker 12: Yeah, I unsubscribe from trusted vendors, so there are places
Speaker 12: where I bought stuff and then I get on their
Speaker 12: junk mail list.
Speaker 3: And you know for sure it's real, Yeah, because they're.
Speaker 11: Legitimate retailers on the Internet.
Speaker 12: But I also get an enormous amount of just regular
Speaker 12: spam email like well, luck, we all do. And yeah,
Speaker 12: you definitely should never hit the unsubscribe because they just validate.
Speaker 12: All they do is they validate that somebody is over
Speaker 12: there receiving, reading, and opening these emails, and then then
Speaker 12: they care enough to respond and then they sell your
Speaker 12: email address to other junk mail exactly.
Speaker 3: Now, Raquel, what's going on with you.
Speaker 18: It's actually my best friend who is on suction eight
Speaker 18: housing and in a Denver Housing Authority control building, and
Speaker 18: what they have done and this.
Speaker 7: Woman has stage four liver cancer and it's not aw
Speaker 7: So this is a very messed up situation. She moved
Speaker 7: in in February. The deposit was seventeen hundred and fifty dollars,
Speaker 7: which of course she.
Speaker 5: Didn't have in full.
Speaker 7: They said, no problems, you can make payments on it,
Speaker 7: and we'll give you some resources to reach out to
Speaker 7: to maybe get some assistance with it to pay the
Speaker 7: remainder that you haven't Okay, so fast forward. She's now
Speaker 7: found a resource that will help her pay what she
Speaker 7: hasn't paid. She's paid one thousand dollars of the deposit
Speaker 7: herself in two payments of five hundred, and she's paid
Speaker 7: her rent, her responsibility part of the rent every month.
Speaker 3: She raquel, I want to ask something real quick here.
Speaker 3: I want to I want to make sure I'm getting
Speaker 3: this straight. So far, your friend moved in with her
Speaker 3: husband and her husband has stage four cancer.
Speaker 7: No, no, no, my friend herself has stage four liver cancer.
Speaker 3: Oh my god. Okay, releeve. Okay, she's a woman. And
Speaker 3: the seven hundred yes, the seven hundred and fifty dollars
Speaker 3: was for what she had to pay a deposit.
Speaker 7: One seven hundred and fifty was the total deposit to
Speaker 7: move into this apartment. She has paid it over the
Speaker 7: last few months.
Speaker 3: A thousand of it. Okay, got it?
Speaker 7: Yeah, So she made two payments of five hundred dollars
Speaker 7: in February and March, at which time she had got
Speaker 7: a resource that she was going to work with and
Speaker 7: had to wait sixty days to apply for it. At
Speaker 7: that time, they told her, don't make any further payments
Speaker 7: on the deposit until we get the paperwork back on
Speaker 7: this resource that's going to pay the rest, because why
Speaker 7: pay anymore if they'll pay bestive what you owe.
Speaker 3: Sure, she was waiting to see how much they were
Speaker 3: going to pay, right right.
Speaker 7: So now the resource wanted the ledger from the office
Speaker 7: showing how much she owed on the deposit. And here
Speaker 7: comes the problem. And I just found out from another
Speaker 7: housing authority that this may be a common practice.
Speaker 2: What they do to these people is.
Speaker 7: They take the payments that they're making on their rent,
Speaker 7: their their monthly helped portion of the rent payment, and
Speaker 7: they're applying it to their deposits, and then they're charging
Speaker 7: late fees clear back and not.
Speaker 3: Telling you all this is Oh my god.
Speaker 7: She's so ubervating and wrong. It's not even funny. They're
Speaker 7: taking advantage of people who can't take care of themselves. Right,
Speaker 7: are tired and stressed out and sick, and don't catch
Speaker 7: these things until something like this happens and they get
Speaker 7: the ledger and it's a slap in the face and
Speaker 7: it's disgusting and I'm so.
Speaker 18: Angry right now, I could say, okay.
Speaker 3: Right, Raquel, how much so that with her applying, let's
Speaker 3: simplify this as much as possible. When did she actually
Speaker 3: move in February?
Speaker 2: February? February?
Speaker 3: Okay is the now, and every payment and every payment
Speaker 3: she is and every payment she has made has gone
Speaker 3: toward the deposit and not the rent. And instead they
Speaker 3: were charging her for rent, yes.
Speaker 7: And applying late fees. And March was supposed to be
Speaker 7: a free month. They applied to late feet to March
Speaker 7: as well. Every month they've applied late fees and they're
Speaker 7: just stacking up now and so it looks like she's
Speaker 7: behind on her rent and in default of her contract.
Speaker 7: It was such a name and they never told her
Speaker 7: that they were doing this. In fact, the opposite.
Speaker 18: Okay, don't worry, don't pay anymore.
Speaker 3: So how much does she owe right now? How much
Speaker 3: does she owe right now?
Speaker 7: Right now? It's showing or sprine eleven eighty three, I believe,
Speaker 7: act and please go away on in the phone eleven
Speaker 7: eighty three. I believe, and that's in back rent. What
Speaker 7: they're saying is back rent, yes, and I believe there's
Speaker 7: late season. In addition to that, the way got it Ledger,
Speaker 7: it's very messed up.
Speaker 3: It's fair. Are they showing that she paid her but
Speaker 3: because all the money was being applied to the security deposit.
Speaker 3: Are they showing now that her security deposit is paid?
Speaker 7: Yes, they're showing her her rent deposit is paid in
Speaker 7: full for seventeen hundred and fifty dollars, which she only
Speaker 7: owed seven to fifty of that because she'd made the
Speaker 7: two five hundred dollars payments. And I have receipts showing
Speaker 7: all of this. And on their Ledger it shows three
Speaker 7: five of twenty five rent concession credit. Her portion is
Speaker 7: two hundred and seventy three. It shows that as a
Speaker 7: rent concession credit. But then somehow they're turning it into
Speaker 7: the the security deposit. I'm not tracking where they're making
Speaker 7: that flip. It doesn't show that in here, but at
Speaker 7: the top it says the security deposits paid in, but
Speaker 7: her rent is behind.
Speaker 3: Got it? I got it because they applied. They applied
Speaker 3: the money to her deposit without telling her first, and
Speaker 3: now it shows that she's late on rent. So every
Speaker 3: single month where her her rent will be late again
Speaker 3: because she's not paying that rent. Those late charges right, hat.
Speaker 7: Over one hundred and fifty dollars in late seasons from
Speaker 7: what I can tell, maybe more.
Speaker 3: Now, let me ask you something, if we called and
Speaker 3: could get this straightened out, If we called and could
Speaker 3: get this straightened out, how much are they actually they're
Speaker 3: saying she's behind in rent? Right, would that resource help
Speaker 3: her pay the rent instead of paying the security deposit?
Speaker 8: So?
Speaker 7: I don't think so, because we're her balance due on
Speaker 7: the security deposit was seven fifty? How to seven fifty
Speaker 7: because eighteen hundred dollars in past to rent? I don't
Speaker 7: understand they've like that makes no no.
Speaker 3: I know how it did. I know how it happened. Raquel.
Speaker 3: I don't agree with it, but I know how it happened.
Speaker 3: She had seven hundred and fifty dollars due on the
Speaker 3: security deposit, so when she paid rent, they subtracted that
Speaker 3: seven point fifty from a rent, making her short on rent,
Speaker 3: kicking in a late fee and that late fee plus
Speaker 3: the rent went to the following month, which which garnered
Speaker 3: another late like that, and it just keeps yes, yes,
Speaker 3: and we need someone to explain this to that authority. Absolutely.
Speaker 3: Do you have a contact at Denver Housing that understands
Speaker 3: what happened?
Speaker 2: So I actually spoke.
Speaker 7: I've worked with Commerce City Housing Authority before for myself
Speaker 7: and my adopted mom when we were in trouble during
Speaker 7: COVID out there, and so I called out to them
Speaker 7: because I know that they were going to give me
Speaker 7: good information and a good direction to go and valid information.
Speaker 7: And so I spoke with Brie at Commerce City Housing
Speaker 7: Authority is who I've spoke with. I have not seen
Speaker 7: Recember because I'm so angry. I don't think that I
Speaker 7: can keep mine.
Speaker 3: Right, I understand. Listen, here's what I want to tell you,
Speaker 3: Requel Raquel. Let's break it down though, and do this. Okay,
Speaker 3: if we're going to help you, let's do this Denver
Speaker 3: Housing Authority. This is all automated. They didn't do anything
Speaker 3: to hurt her or anything. In other words, let's try
Speaker 3: to get the anger out of it. I'm gonna have
Speaker 3: Deputy d He's really good at parsing through this crap.
Speaker 3: I want him to contact Denver Housing Authority. And it's
Speaker 3: a very simple request. You were taking payments, I mean,
Speaker 3: she's me. She was making rent payments which you were
Speaker 3: applying to the security deposit because you were waiting for
Speaker 3: the security deposit to be paid. She had paid a
Speaker 3: thousand of the security deposit, and that seven point fifty
Speaker 3: was supposed to be paid by someone else. Now, what
Speaker 3: is the resource that was helping with the security deposit?
Speaker 7: Who is the place that's gonna help it?
Speaker 2: He your security deposit?
Speaker 8: The Shuman research paper should be then, and we won't
Speaker 8: try all what.
Speaker 9: Just one second?
Speaker 7: I'm sorry because I have.
Speaker 19: So somebody was helping her, right, it's yes, so it
Speaker 19: is Denver Human Services Emergency, a different application.
Speaker 3: Okay. I don't need to listen to Cheryl Raquel. I
Speaker 3: don't need the exact day, the name. I just want
Speaker 3: there's a charity that offered to pay. They offered to
Speaker 3: pay the seven hundred and fifty dollars right, so right,
Speaker 3: so are they willing to pay anything? Right now?
Speaker 7: What are they saying right now? Are they willing to
Speaker 7: pay anything?
Speaker 8: That they went through all this, they probably would have
Speaker 8: paid the whole seven t two wins to that current.
Speaker 8: Now I would ask you for a sturdy to call it.
Speaker 3: So what is she saying?
Speaker 9: Now?
Speaker 7: They're only going to pay Now, they're only going to
Speaker 7: pay five seventy three since now the deficit appears to
Speaker 7: be a rent.
Speaker 3: Right right? Get it? Okay, got it?
Speaker 2: So they work?
Speaker 3: Yeah, this is very confusing.
Speaker 7: Now they're not.
Speaker 10: Right, I get it.
Speaker 3: So they're going to pay five fifty. So if she
Speaker 3: gets the five point fifty from them, I want to
Speaker 3: try to get these late charges removed. Deputy D What
Speaker 3: do you think about that? Getting these late charges removed?
Speaker 3: I think if we explain the situation, I mean, they're punitive.
Speaker 3: I don't think they want to hurt her, do you No.
Speaker 12: I think they're just trying to either get paid or
Speaker 12: get the unit vacated so they can rent it out again.
Speaker 3: Right, but this is Denver housing, right, mm.
Speaker 11: Hmm, that's what it sounds like. Yeah, I'll be happy
Speaker 11: to call if if we.
Speaker 3: Here's what I would do. I would call them and say, look,
Speaker 3: this woman thought she was making payments in rent and
Speaker 3: you were applying them to the security deposit. She can
Speaker 3: get she can pay her rent, but those those late
Speaker 3: charges are making it impossible. What do all the late
Speaker 3: charges add up to? Raquel?
Speaker 7: What I'm seeing here is, let's see, I've got.
Speaker 3: Here's what I want you to do. I'm gonna take
Speaker 3: a break. I want you to add up all the charges.
Speaker 3: I want to know the separate charge. Are you all?
Speaker 3: Three seven one three talk seven one three eight two
Speaker 3: five five? Hi? Tom Orsino? Three oh three seven one
Speaker 3: three talk seven one three eight two five five. All right,
Speaker 3: So we're uh, we're trying to help Raquel. We're going
Speaker 3: to do that. Deputy d is going to get on that. Basically,
Speaker 3: the payments were misdirected from the security deposit to the rent.
Speaker 3: But I'm positive somewhere and I'm not saying it's okay,
Speaker 3: and maybe they can make an exception, but I'll bet
Speaker 3: you somewhere it said any payments you make are first
Speaker 3: applied to the security deposit and then they're applied to rent.
Speaker 3: And I think what happened was she thought she was
Speaker 3: paying a rent on time every month, and instead they
Speaker 3: were putting those payments toward the security deposit, so she
Speaker 3: thought she was on time every time, when really every
Speaker 3: month they accumulated late charges we're going to try to
Speaker 3: get those late charges removed and try to get her
Speaker 3: up to date on her rent and try to get
Speaker 3: that other charity to help out with the security deposit.
Speaker 3: You know, it's really hard to imagine. You know, my
Speaker 3: audience comes from varied backgrounds, but in general, it's really
Speaker 3: hard to imagine how bad off people have it. It
Speaker 3: really is unless you're going through it yourself. We try
Speaker 3: to have sympathy, but it is very difficult to identify
Speaker 3: with people like that. Listen to this. There was a
Speaker 3: man who lost when we talk about romance scams and
Speaker 3: email scams and all that, I just about guy in Philadelphia.
Speaker 3: He lost more than one million dollars. It started off
Speaker 3: with a customer service thing where he looked up a
Speaker 3: customer service number for a company, but it wasn't the
Speaker 3: genuine customer service number. Do you know that a lot
Speaker 3: of people out there start customer service departments in quotes
Speaker 3: phony customer service departments, and they get a Google number
Speaker 3: and they put it out on the internet. So if
Speaker 3: someone is having a problem with a certain bank, or
Speaker 3: a certain credit card or a certain service, they get
Speaker 3: this fake number instead. So when the scammer picks up
Speaker 3: the phone. They'll say, welcome to you know, Bank of
Speaker 3: America or whatever, and then this person proceeds to tell
Speaker 3: them since they made the call to begin with, they
Speaker 3: they think, well, it's legit because I made the call.
Speaker 3: So they say, oh, yes, you know, I was told
Speaker 3: that my account has been compromised. And then the person
Speaker 3: on the end says, yeah, this is what we need
Speaker 3: to do. So they're hooked from the very beginning. Because
Speaker 3: the advice I give to people is never click a
Speaker 3: link in a text or an email. And if you're
Speaker 3: going to call a company, make sure you call their
Speaker 3: direct number. So this guy thought he was calling the
Speaker 3: direct number of this and then they talked him into
Speaker 3: giving them the information for his account. And then after
Speaker 3: that they befriended each other, and the woman's kept talking
Speaker 3: to this guy saying, oh, you know, I can help
Speaker 3: you with that. She even shared recipes with this guy,
Speaker 3: so they struck up a relationship and she said, you know,
Speaker 3: we should really make sure all of your accounts are safe,
Speaker 3: not just the one I just helped you with. So obviously,
Speaker 3: since nothing negative happened with the previous encounter, because she
Speaker 3: was waiting, she was lying and waiting he thought all
Speaker 3: of that had been averted. So then she proceeded to
Speaker 3: get information from him about his gold and silver accounts
Speaker 3: and his investment accounts. He threw instructions by her and
Speaker 3: step by step online help where she gained access to
Speaker 3: his computer. She was able, this is Daisy, was able
Speaker 3: to get his gold and silver, valued at seven hundred
Speaker 3: and eighty thousand dollars, transferred out of the depository directly
Speaker 3: to her. She disappeared, and this guy is out the
Speaker 3: seven hundred and eighty thousand dollars in gold and silver,
Speaker 3: plus another three hundred thousand in cash from his accounts.
Speaker 3: He is dead, dead, broke, and there is no thing
Speaker 3: anyone can do about it. I find this so horrifying.
Speaker 3: Can you imagine if this is your mom or dad?
Speaker 3: This guy was set for retirement. Now he has nothing,
Speaker 3: and no matter how bad people feel, no one there's
Speaker 3: no restitution. There's no place to get restitution for this.
Speaker 3: He's done.
Speaker 12: Yeah, well, it's not inconsistent with some of the calls
Speaker 12: that we've received. Remember the lady called because her dad
Speaker 12: spent dollars at some bitcoin atm in the back of
Speaker 12: a CD liquor store.
Speaker 11: I mean this is that's right. I mean, that just
Speaker 11: happened a few weeks.
Speaker 3: I mean, but no matter how much we warned people,
Speaker 3: it goes on and on and on, you know.
Speaker 9: But I'm telling you they passed that law Tom that
Speaker 9: we talked about last week where the maximum is which
Speaker 9: law is that the one where the maximum you can
Speaker 9: put into a bitcoin machine is one thousand dollars and
Speaker 9: at these significance that they put by the machine, and
Speaker 9: if it turns out to be a fraud, the owner
Speaker 9: of the machine, which is usually the star, has to
Speaker 9: make restitution. So Colorado has a very very good protection
Speaker 9: program for these kind of scams.
Speaker 10: And I'm proud to.
Speaker 9: Say that, well sure, the AARP fraud Network was a
Speaker 9: major innovator in this uh with this law.
Speaker 3: Yeah. And one thing though that is important is it's
Speaker 3: not all done through crypto machines either. This one was
Speaker 3: gold and silver and she had them transfer to the
Speaker 3: gold and silver. So it's really listen if you right now,
Speaker 3: I know, I know, because of the vast subject matter
Speaker 3: of our audience and the and the audience itself, there
Speaker 3: are people right now communicating with people, and I'm telling
Speaker 3: you you're going to be cheated there's a certain percentage
Speaker 3: of people right now listening that will be cheating. Now
Speaker 3: I have Brian Burns with me from Compass Insurance. Ask
Speaker 3: Brian if he can hold because there's some really important
Speaker 3: topics I want to bring up about leaking pipes and
Speaker 3: about insurance versus warranty work coming up. I'm Tom Martino.
Speaker 3: Stay tuned for more. Tom Martine here three three seven
Speaker 3: to one three talk three oh three Martino. You can
Speaker 3: call this as well. Cheryl has a problem, Brian. Every
Speaker 3: we get every once in a while. Brian Burns is
Speaker 3: with Compass Insurance Group. They do free insurance checkups. They
Speaker 3: do insurance for the house, in auto and businesses and
Speaker 3: full lines, and Brian, We've gone over this time and
Speaker 3: time again, and I want to take this first and
Speaker 3: foremost before we get into the specific problem a lot
Speaker 3: of people will have. Let's just say in this case,
Speaker 3: it's a leaky pipe and they discover it after a
Speaker 3: year or so, and it's really bad and it's routed
Speaker 3: out a bunch of their insulation and interior walls and
Speaker 3: there's a lot of damage. What is that they want
Speaker 3: to know? Is that covered by insurance? Where does insurance
Speaker 3: cover and where is it considered just you know, what
Speaker 3: do you call a catastrophe that happened?
Speaker 16: Yeah, so I will tell you it used to be
Speaker 16: the case that just water damage coverage would cover something
Speaker 16: like that, a slowly found that had happened over a
Speaker 16: long period of time. But the insurance policies have written
Speaker 16: in in most cases you'll see that there's written in
Speaker 16: that it requires that it occurred in a more sudden
Speaker 16: type of situation. However, there's a new coverage that you
Speaker 16: can get on some policies called seetage. And we're not
Speaker 16: talking about seatge coming through the floor or anything like that,
Speaker 16: seepage meaning and they define it in a policy as
Speaker 16: something that happens over a period of time, water damage
Speaker 16: that occurred over a period of time. And so my
Speaker 16: thought would be based off of whatever the policy is.
Speaker 16: You need to read your policy and find out number one,
Speaker 16: what is the definition of water damage or where's that
Speaker 16: exclusion ad? And two, if it is excluded, which it
Speaker 16: probably is, do you have what's called seepach coverage?
Speaker 3: Now what Okay, so seepach coverage doesn't like if the
Speaker 3: seepage came from a major defect in the roof, it
Speaker 3: wouldn't cover the defect in the roof, would it.
Speaker 16: No, it is. It is exactly what you were saying earlier,
Speaker 16: right before the break. It really is there to cause
Speaker 16: the damage caused by the see pitch. It's never insurance
Speaker 16: is never going to fix whatever is caused. In other words,
Speaker 16: if a water pipe breaks, it will cause the resulting
Speaker 16: damage from the water from that pipe, but it's not
Speaker 16: gonna it's not going to pay to fix the pipe.
Speaker 16: That's usually not a huge deal. Okay, so that's the
Speaker 16: lesser part of the damage. But but yeah, it doesn't
Speaker 16: go to fix whatever caused the problem.
Speaker 3: In a normal homeowner's policy, normal then we'll go to
Speaker 3: the landlord kind Yeah. But in a normal policy, then
Speaker 3: do I have to ask for seepage coverage?
Speaker 11: Yeah?
Speaker 16: And not all not all companies even offer it. It's
Speaker 16: just become as they began to exclude it. You started
Speaker 16: to see some carriers offering some seepage coverage and it's
Speaker 16: usually an increments of ten thousand up to like fifty
Speaker 16: thousand dollars a coverage for seepage, and.
Speaker 3: It covers the damage caused by seepage, not the source
Speaker 3: of the seepage.
Speaker 16: Correct yeah, I would never go to fix whatever has
Speaker 16: that leaky pipe that's been you know, doing the damage
Speaker 16: over time. It would never go to fix that pipe, okay.
Speaker 3: In a landlord tenant case, Yes said she had an
Speaker 3: issue where her rental property had water damage near the toilet.
Speaker 3: The toilet leaked behind the wall and it cost her
Speaker 3: twenty four thousand dollars to fix it. She says her
Speaker 3: insurance isn't covering anything. Is that true, Cheryl, that your
Speaker 3: insurance isn't covering anything or part of it? What is
Speaker 3: the truth there?
Speaker 2: Well, I went through my agent. I don't know how
Speaker 2: hard she pushed her on. I have my dolls, but
Speaker 2: you need to hear nor there.
Speaker 20: I they're not covering any of it, even the forty
Speaker 20: four one hundred dollars that it cost me to rehouse
Speaker 20: the guy who insisted on getting rehoused.
Speaker 2: So I was out of town. I had to scramble.
Speaker 2: I got a Airbnb kind of a setup forum for
Speaker 2: the month, and then he ended up moving out. Okay,
Speaker 2: there were just too many problems, so I also am
Speaker 2: losing rent on it. The house is very rentable now
Speaker 2: beyond it's perfect.
Speaker 3: Okay, all right, So Brian, when is a landlord covered.
Speaker 3: When is the landlord covered for temporary housing for their tenant.
Speaker 10: Well, they're not.
Speaker 16: Going to cover the tenant. What would happen is if
Speaker 16: the if the tenant stopped paying, you could get loss
Speaker 16: of rent per her conversation, like they just say I'm
Speaker 16: not going to pay her they break the leaf you
Speaker 16: can because of a covered loss, then you could have
Speaker 16: loss of rent coverage, but it's never going to go
Speaker 16: to give your tenant a place to live. That would
Speaker 16: be the reason they they should have renters insurance that
Speaker 16: would cover them if they couldn't you know, if they
Speaker 16: couldn't live in their apartment or whatever, their renters insurance
Speaker 16: would give them coverage to go live somewhere else while
Speaker 16: they still had to pay for a lease. Uh So
Speaker 16: that's where you could find coverage for that, underneath their
Speaker 16: own policy.
Speaker 3: And by the way, as a side note, I want
Speaker 3: to make this note. If you're a landlord, you should
Speaker 3: insist and make it part of the agreement that all
Speaker 3: your tenants have renter's insurance.
Speaker 4: Yeah, but that should be I don'tatory would rens insurance
Speaker 4: have covered this.
Speaker 3: It would only.
Speaker 16: Cover there are lots of use, that's all that would
Speaker 16: cover it wouldn't cover anything, Yeah.
Speaker 3: But no, but it would have saved her money. It
Speaker 3: would have saved her money because his rental insurance would
Speaker 3: have got him a temporary place.
Speaker 16: Right, yep, right, which I pushed him for.
Speaker 2: I let him whine and what not. Then I covered it.
Speaker 2: But I told him his insurance because covered well, are
Speaker 2: you sure.
Speaker 3: They didn't have a policy? Maybe he collected twice?
Speaker 4: Renners insurance is so dem It's like I think my
Speaker 4: son's render insurance is like one hundred and fifty bucks
Speaker 4: a year.
Speaker 16: Yeah, it's pretty cheap. You're right.
Speaker 3: Now, Cheryl, on this fix, what did the what did
Speaker 3: the source turn out to be for the leak toilet? Toilet?
Speaker 3: But how in other words, it didn't just did it
Speaker 3: just start leaking all of a sudden.
Speaker 4: Probably the wax rings been leaking forever one of the
Speaker 4: water pipes.
Speaker 3: Is that what happened, Cheryl? Okay, you know.
Speaker 2: That's what I assume. Yes, Unfortunately I was out of
Speaker 2: town at the time. I had to go back off.
Speaker 20: Of the word of the guys who were doing the.
Speaker 2: The mitigation.
Speaker 4: Well, when they finally stopped the leak, Scherl, when they
Speaker 4: stopped the leak.
Speaker 3: What did they say the leak was coming from broken.
Speaker 2: Pipe and also the ring?
Speaker 3: Well not wait a minute, so a broken pipe would
Speaker 3: be covered?
Speaker 2: Yeah, well that's what I.
Speaker 3: When is it bro hold on, let's talk about that, Brian,
Speaker 3: a broken pipe? When is a broken pipe covered? This
Speaker 3: gets very confusing. When when does it say wait a minute, we're.
Speaker 16: Sorry, go ahead.
Speaker 3: Now I'm listening.
Speaker 16: I would say the broken pipe is kind of a
Speaker 16: hard terminology because whenever I think of broken pipe, I
Speaker 16: think is something more sudden immediate. So broken pipe in
Speaker 16: general would be covered. But it's a time situation. So
Speaker 16: if the damage has occurred, like in other words, the
Speaker 16: broken pipe means a pinhole leak that's occurred over months,
Speaker 16: then again you're back to seep it. That's a slow
Speaker 16: moving water loss and that's not going to fall underneath
Speaker 16: water damage. I'm assuming that you had burbage on the declination?
Speaker 16: Is that right? Did you get a decline from from
Speaker 16: the insurance company?
Speaker 3: Oh?
Speaker 2: Yeah, I tried to push that. I even called the
Speaker 2: government Colorado insurance We're not to look into it, and
Speaker 2: I got to.
Speaker 3: Know from all you know what we should do?
Speaker 4: We should send over your not your deck page but
Speaker 4: your policy along with the actual Nile letter to Matt exactly,
Speaker 4: and let's see what Matt comes up with.
Speaker 3: I mean, that's what he does for a living. Yeah. Now,
Speaker 3: most likely though, if it was a leak and your pipe,
Speaker 3: you know, broke over an adjustment or over time, nothing's
Speaker 3: going to be covered anyway, most likely, But it could
Speaker 3: be that resulting damage. When is resulting damage covered, Brian,
Speaker 3: where they would fix the walls and the floor but
Speaker 3: not the leak itself. When is that? Is that with
Speaker 3: seepitch coverage.
Speaker 16: Well, the seat pitch would cover the resulting damage. The
Speaker 16: pipe would never be covered in either instance. So my
Speaker 16: guess is that her water damage the exclusion on her
Speaker 16: water or her water coverage water damage coverage there in
Speaker 16: the policy is going to say something along the lines
Speaker 16: that it's over if it's more than thirty six hours
Speaker 16: or whatever their burbage is going to be in their
Speaker 16: policy that then they won't cover the damage. So unless
Speaker 16: Matt would be able to to point and say, no,
Speaker 16: I think this happened quicker than that, or whatever, he
Speaker 16: might be able to say.
Speaker 4: Let's let's let's look into something here real quick. Here's
Speaker 4: what I don't get so all of a sudden, the
Speaker 4: tenant calls you and says, what like, how did this
Speaker 4: unfold in your life?
Speaker 2: This is how?
Speaker 4: Real quick?
Speaker 3: He was, well, yeah, real quick. After this, hold on,
Speaker 3: I gotta take this break, Channa, just take the break.
Speaker 3: We'll come right back to it.
Speaker 4: Three oh three seven one three eight two five five.
Speaker 4: We got another hour to go. Now, it's a great
Speaker 4: time to get your calls in. We are going to
Speaker 4: go back to Brian Burns real quick. Hey, Brian, with
Speaker 4: this this flooding pipe, what caused it?
Speaker 3: What I wanted to ask Cheryl is Cheryl? Was it
Speaker 3: all of a sudden?
Speaker 10: Sudden?
Speaker 4: Another words, your tenant called you and said we got
Speaker 4: four inches of water.
Speaker 18: It was not like that, Okay.
Speaker 2: He was cleaning behind a dresser in the lower bedroom,
Speaker 2: got it. And when you move the dresser, the carpet
Speaker 2: was wet and it went from there.
Speaker 3: So Brian, just hearing that, would you say that?
Speaker 4: See Pitch, I still think she calls Matt at Paragon,
Speaker 4: it's not going to cost you a nickel, Cheryl. In
Speaker 4: fact that it literally won't cost you a nickel. And
Speaker 4: if he thinks he can go somewhere with it, he
Speaker 4: only gets like ten or twenty percent, whatever it is
Speaker 4: on what he collects for you. So if he collects
Speaker 4: ten dollars for you, that's better than what's what you
Speaker 4: have right now.
Speaker 2: Well, do not to give me that name. It's hard
Speaker 2: to hear.
Speaker 3: Well, I'm going to put you hold on.
Speaker 4: I'm going to put you on hold, and Kelly make
Speaker 4: sure she gets Matt with Paragon's number. Look, we got
Speaker 4: another hour coming. Brian Burns quote Compass dot com. I
Speaker 4: don't care if it's an automotive, a homeowner's a business policy,
Speaker 4: best insurance, cheapest pricing out there. Let him shop it
Speaker 4: for you, Brian. As always, I appreciate you coming on. Everybody,
Speaker 4: Hold tight, few lines been three oh three, Martino.
Speaker 1: Ripped up. News needed that's who.
Speaker 15: You don't happen.
Speaker 1: Come running just as.
Speaker 3: Fast as we can.
Speaker 1: Shooter's gonna help.
Speaker 2: Come man, this is.
Speaker 3: The Troubleshooter Show. No Tom Martino, Hey, Tom Martino here,
Speaker 3: Welcome to the show. We are attempting to do away
Speaker 3: with all problems in the universe. Of course it doesn't
Speaker 3: always help, but man, I'll tell you what. One of
Speaker 3: the biggest things happening around the country romance scams. They're
Speaker 3: coming in all shapes and sizes. Now, the most common
Speaker 3: ways they get in touch with you is first and foremost,
Speaker 3: the main one is a text to you out of nowhere,
Speaker 3: and you say, by the way, this is the wrong person.
Speaker 3: This happened to me, so I said, And I didn't
Speaker 3: know what it was at first. I just I always say, well,
Speaker 3: I don't have you in my contacts. I don't know
Speaker 3: who you are. And they said, oh, I'm trying to
Speaker 3: get a hold of you, know so and so I think,
Speaker 3: Mary Jane, I'm in town for a few days, blah
Speaker 3: blah blah. And I say, there's no Mary Jane here. Well,
Speaker 3: you must love living in this area. It's so beautiful,
Speaker 3: you know. They try to strike up a conversation with me.
Speaker 3: And what happens is they're experts at finding out who
Speaker 3: and what you are, or they already know, and then
Speaker 3: they text back and forth and try to set up
Speaker 3: a relationship where they're going to meet you. They're young,
Speaker 3: and they're attractive. In fact, on one of these texts,
Speaker 3: the very first random text was sent, there was a
Speaker 3: picture on it of this attractive woman saying, Hey, I'm
Speaker 3: in town for a few days. Mary Jane or whoever,
Speaker 3: you know, let's make sure we go out. And so
Speaker 3: people who are lonely, I guess, or curious, they start
Speaker 3: responding to these texts, and these texts lure them in
Speaker 3: and then eventually it somehow they get people who are
Speaker 3: willing to send them money or willing to meet them,
Speaker 3: and they never really do meet you. That's the one big,
Speaker 3: big area of scams. So be really careful, don't they
Speaker 3: never know. They won't do anything like now FaceTime. You're right,
Speaker 3: they won't zoom or FaceTime. It is really bad, really
Speaker 3: really bad.
Speaker 9: We'll talk that a couple of bees, and I keep
Speaker 9: them going for a couple of days and then I say, hey,
Speaker 9: by the way, I'm really broke. Can you lend me
Speaker 9: two thousand dollars? And then they go, wait, oh that's good.
Speaker 3: So you turn the tables, You turn the tables, ask
Speaker 3: them for a loan, and I'm a good one. Pass
Speaker 3: them for money.
Speaker 1: Now.
Speaker 3: Also, people have been people have been googling customer service numbers.
Speaker 3: And one of the latest scams is they go to
Speaker 3: your customer service you know, or they go to these
Speaker 3: companies and they make fake customer service numbers. So there
Speaker 3: are scammers out there that what they're doing is they're
Speaker 3: going out to Microsoft and to Apple and for all
Speaker 3: of these different companies, Amazon, eBay, and they're making fake
Speaker 3: customer service numbers and they show up in Google searches.
Speaker 3: So you Google customer service, figuring I'm not going to
Speaker 3: be tricked. I'm not going to hit one of those
Speaker 3: stupid links. I'm going to find the company directly and
Speaker 3: go to them. And then you think you're going to
Speaker 3: the company, and in reality you're going to another scammer.
Speaker 3: But you think because you googled the customer service number
Speaker 3: that it's the right number and you're not going to
Speaker 3: get hurt, and as it turns out, you call another scammer.
Speaker 3: That's what happened to this guy that lost over a
Speaker 3: million dollars. He googled customer service for this company, so
Speaker 3: he thought, well, I'm making a call to them. They
Speaker 3: must be real. They didn't call me. I called them,
Speaker 3: so the I called them scenario is not even safe anymore.
Speaker 3: So how do you know when you have the real company?
Speaker 3: You know, one of the ways to do it is
Speaker 3: through second party verification or second method verification. So if
Speaker 3: you contact someone they say I will send you. If
Speaker 3: you call them, I will send a code or something
Speaker 3: to the email associated with this address, and then in
Speaker 3: that way you're able to verify that they know who
Speaker 3: you are, and then you verify who you are. So,
Speaker 3: if you do it by phone, they send the OTP
Speaker 3: or the verification by email. If you go by email,
Speaker 3: they send it to your cell phone. So don't you
Speaker 3: go buy cell phone and have them tell you we'll
Speaker 3: text you something because they have your number to text you.
Speaker 3: That's not accurate. It must be a verification process outside
Speaker 3: of the one you're using. So if you're in email
Speaker 3: contact with them and they say we're going to send
Speaker 3: a verification code to the number on file, that's the
Speaker 3: way to do it. Or if you're on the cell
Speaker 3: phone already, then they're going to send the verification to
Speaker 3: an email you have on file. Don't ever let them
Speaker 3: send the verification to the same method you're communicating them with.
Speaker 3: Hey Tom, again, it's my heart goes out to these
Speaker 3: people because you've got to be a genius to keep
Speaker 3: from getting ripped off.
Speaker 9: What go ahead, What if you just do company name
Speaker 9: dot com and go to their real website? Because I
Speaker 9: don't think that these scammers can change that. If you
Speaker 9: go to let's say you go to you know, kmart
Speaker 9: dot com. You can go to km wat's website. There's
Speaker 9: no way that the hacker can change that.
Speaker 3: Right, probably, right, probably, you know, and when.
Speaker 9: Once you on that site, you can look for the
Speaker 9: customer service directly.
Speaker 3: That's true. That's true. That's true. If you know you're
Speaker 3: on the right website. That's one safety uh safety feature.
Speaker 17: Uh.
Speaker 3: But but it's amazing to me how many people well
Speaker 3: don't take the time to really check people out. They
Speaker 3: just don't take the time to do it. And it's
Speaker 3: just it's mind boggling the millions of dollars a day
Speaker 3: being lost. So and then and then we also want
Speaker 3: to went over the unsubscribe button and how that can
Speaker 3: be very very very bad, Like the unsubscribe button can
Speaker 3: be actually uh perilous. I mean it can be. It
Speaker 3: can be something that gives you a bad link or
Speaker 3: gives you, uh, let's give someone access to your computer.
Speaker 3: You can literally download something without knowing it by hitting
Speaker 3: an unsubscribe button. Three oh three seven one three eight
Speaker 3: two five five is our number. And by the way,
Speaker 3: we've gotten a lot of complaints about people being ripped off.
Speaker 3: And what's really amazing is if you look at the
Speaker 3: areas that are of the country that are prone to ripoffs,
Speaker 3: file they closely model where the economy is not doing great.
Speaker 3: By the way, if you want to know where inflation
Speaker 3: has the biggest problem, Denver is number five in the country.
Speaker 3: Inflation has run amok in the country and it's mostly
Speaker 3: affecting these five cities. Boston is number one, number one,
Speaker 3: Saint Louis is number two. This is where the inflation
Speaker 3: rates are the highest. Boston number one, Saint Louis number two,
Speaker 3: Baltimore is number three, San Diego is number four, and
Speaker 3: Denver is number five. Denver is really being socked by
Speaker 3: inflation number five in the entire country. And the consumer
Speaker 3: price indexes increase one percent a month, and that's considered
Speaker 3: really bad. So think about this Boston, Saint Louis, Baltimore,
Speaker 3: San Diego, and Denver. We have a text here for
Speaker 3: we have Bob Logan with us from Plumbline Services. We've
Speaker 3: been talking about plumbing, cooling, electric and trains. Someone wants
Speaker 3: to know about electrical system a panel upgrade. Now, for
Speaker 3: those listening, what do you think the number one reason
Speaker 3: people are getting panel upgrades. What do you think it is, Bob?
Speaker 3: The number one reason.
Speaker 10: Well, because of the amount of electronics we use in our.
Speaker 3: Well, electronics aren't really high in usage. But I'm talking
Speaker 3: about the number one Well, overall, we have been putting
Speaker 3: more strain on the grid. You're right, with all the
Speaker 3: charging and all the passive electricity we used, or I
Speaker 3: say passive meaning not actively involved, but letting something sit
Speaker 3: and charge. But the number one reason people are getting
Speaker 3: upgrades or for their ev vehicles.
Speaker 10: Because they don't have space in their in their paths.
Speaker 3: Either space or they don't have the service. Do most
Speaker 3: houses have fifty AM or one hundred AM or two
Speaker 3: hundred MP? Would what are the services right now?
Speaker 10: One hundred and fifty two hundred Yeah?
Speaker 3: Yeah, So if you had a lot of older homes
Speaker 3: have fifty a M to one hundred M service, that
Speaker 3: would be hard to have a charger on that, wouldn't it.
Speaker 14: Uh?
Speaker 3: I mean, Mark, you did you look into chargers when
Speaker 3: you Yeah, we have a six on year. Yeah, but
Speaker 3: that's just for your charger.
Speaker 4: Yeah, well, we've got multiple well actually we've got multiple ones,
Speaker 4: but I mean, yeah, that's for that particular circuit.
Speaker 10: That's how much it is.
Speaker 4: I mean, we've got our dryer, we've got that, then
Speaker 4: we've got our bus and the big garage, and then
Speaker 4: we've got a hot tub.
Speaker 3: And then we have a steamer, so we probably have right. Well,
Speaker 3: if you Mark, if you added all that up, what
Speaker 3: is your actual service to the house. Is it two
Speaker 3: hundred or four hundred or what.
Speaker 10: The house is?
Speaker 4: I think four hundred, and then the garage is I
Speaker 4: think they ran three hundred to the garage.
Speaker 10: That's new.
Speaker 3: I mean that's incredible.
Speaker 10: That's a big, big, different three different panels, Mark.
Speaker 4: I've got Well, in the house we have one big panel,
Speaker 4: then two subpanels, and then in the garage we have
Speaker 4: one panel.
Speaker 3: I mean see see that's incredible. And one of the
Speaker 3: I mean one of the big things is they calculate
Speaker 3: how much of the stuff you're going to use. They
Speaker 3: don't add up everything because they're assuming you're never going
Speaker 3: to use more than what sixty to seventy five percent
Speaker 3: of all.
Speaker 4: Man if we had, if we had I'll tell you this,
Speaker 4: let's say the let's say the cars and the bus
Speaker 4: both needed to charge all at the same time, so
Speaker 4: two tasklas. Then the bus. Well, the bus is on
Speaker 4: a separate circuit, so forget about that. Let's say the
Speaker 4: two tasselas are charging and they're down, so they're sucking
Speaker 4: up every bit they can, the hot tubs on, the
Speaker 4: steamers on, and the dryers on. I bet you if
Speaker 4: I turn the microwave on, I'd blow the house up.
Speaker 3: Yeah. Anyway, the way they calculate this is they don't
Speaker 3: add everything up because as I said.
Speaker 4: They and if it was winter, the heat tape on
Speaker 4: the roof I think is a pretty heavy duty circuit.
Speaker 4: Oh you have heat tape on the roof, Yeah, we
Speaker 4: have to that one side. I mean the snow will
Speaker 4: literally never leave.
Speaker 3: All right, now we have something Brian Burns is not on.
Speaker 3: But they said you should have asked Brian about dogs
Speaker 3: and homeowner's insurance. We just got socked with a premium
Speaker 3: with a surcharge because they found out we had a
Speaker 3: German shepherd. And I looked on the list and here
Speaker 3: are what insurance companies are surcharging for. Lately. They are
Speaker 3: going out and surcharging people an increase in their premium
Speaker 3: for certain dogs. And it's based on some kind of
Speaker 3: law firm analysis that a group of law firms got
Speaker 3: together and did a study on personal injury and dog bites,
Speaker 3: and they've concluded. This is very controversial because people always
Speaker 3: want to argue this that pit bulls have most incidents. Now,
Speaker 3: I know people who have hid pit bulls say they're sweethearts,
Speaker 3: and they are, but for some reason, they're still number
Speaker 3: one when it comes to incidents. And number two are shepherds,
Speaker 3: you know, And that's hard to believe too, because those
Speaker 3: are sweetheart dogs. But do you know nine in twenty
Speaker 3: twenty one to twenty twenty three, in a two year period,
Speaker 3: there were sixty one fatalities involving pit bulls. Sixty one. Now,
Speaker 3: this is how far back number two is for.
Speaker 4: Those are all those numbers are all actual areals? I mean,
Speaker 4: pit bulls do have more bites than any other dogs, right.
Speaker 3: That's right. In fact, of all dog bites, pit bulls
Speaker 3: have twenty seven percent of all dog bites. I got
Speaker 3: to take this break. But you won't believe though some
Speaker 3: of the insurance companies and what they're doing, it's almost
Speaker 3: making it cost prohibitive. Mark. They never talk to you
Speaker 3: about having a shepherd.
Speaker 10: What shepherd? I don't have a shepherd.
Speaker 3: Okay, I get it. We got more coming up on
Speaker 3: the Troubleshooter Show. Hi, Tom Rtino, you're a troubleshooter. Three
Speaker 3: oh three seven one three eight two five five. Welcome
Speaker 3: to the show. Let's get to the phones here and
Speaker 3: do whatever is on your mind. Now here's something very interesting, Bob.
Speaker 3: Somebody here speaking of phones. Let me go to the
Speaker 3: text here. Okay, So someone wants to know is there
Speaker 3: such thing as a as a mini split for the
Speaker 3: entire unit? Do they make them big enough or do
Speaker 3: you have to divide them up? Mini splits are units
Speaker 3: you put in exterior walls up high and they spew
Speaker 3: heat or air and then they have the guts of
Speaker 3: the unit outside. Do they make really big ones?
Speaker 10: I don't think you'd want that.
Speaker 3: The whole idea is. The whole idea is to have
Speaker 3: zoning kind of correct.
Speaker 10: Yeah, in specific areas of the home. It's if you
Speaker 10: had one, you know, you'd walk in that one room
Speaker 10: and it'd be either freezing or be super hot, but
Speaker 10: the rest of your house because the air wouldn't be flowing.
Speaker 4: I think most of them are at least eight those
Speaker 4: six or eight units.
Speaker 3: I mean, that's a lot of rooms.
Speaker 10: Right, Yeah, you can have multi head units.
Speaker 3: What's the most you can be?
Speaker 7: Like?
Speaker 3: You can what Mark was saying? Six to eight heads
Speaker 3: on one unit.
Speaker 4: Wow, I'm pretty sure that's typical in all the Mixabishi
Speaker 4: and pretty much all of them.
Speaker 3: By the way, getting back to that insurance list, if
Speaker 3: you have a pit bull, you're gonna be if you
Speaker 3: have a pit bull, shepherd boxer or rottweiler. And then
Speaker 3: this other one Australian cattle dog. I don't know what
Speaker 3: that is, but I would never thought of them as
Speaker 3: being aggressive. Then number seven is a cane courso oh yeah,
Speaker 3: Doberman pincher's number eight, umber nine is a massive Now,
Speaker 3: you're not going to believe. You will never believe number
Speaker 3: ten on the aggressive list, You'll never believe. Uawa a
Speaker 3: Labrador retriever. A Labrador retriever? A Labrador retriever? Are you
Speaker 3: kidding me? So? Anyway, you can actually be surcharged for
Speaker 3: a Labrador Retriever they're going through. The ranking is based
Speaker 3: on an analysis of dog bites from twenty twenty one
Speaker 3: to twenty twenty three. They examined bite incidents, fatalities, vaccination rates,
Speaker 3: bite severity, and breed specific information. The danger score combines
Speaker 3: all factors on a zero to one hundred factors, So
Speaker 3: that's what they did. So they took into consideration all
Speaker 3: of those things and came up with what was called
Speaker 3: a danger score. A danger score. Pitbull, for example, had
Speaker 3: a ninety. Shepherds have a fifty seven, Boxers fifty four.
Speaker 3: You are Wyler's fifty three.
Speaker 4: So I found one that I guarantee is different because
Speaker 4: it's got to do with reported post office bites. But
Speaker 4: it almost follows exactly what you're saying. It goes Pitbull, Rottwiler,
Speaker 4: German shepherd, isn't that funny? So and they're talking about
Speaker 4: postal workers that god bit.
Speaker 3: But oh, you know that is incredible. I have never
Speaker 3: considered German shepherds ever being aggressive. That is something that
Speaker 3: really does.
Speaker 4: A lot of them are trained to do exactly that,
Speaker 4: though man Junkyard drugs or you know, they're all German shepherds,
Speaker 4: my god man. Back in the day, I think they'd
Speaker 4: feed them a little gunpowder and just let them roam
Speaker 4: at night, and if anybody jumped over the fence, they
Speaker 4: just eat them.
Speaker 3: Okay. And somebody asks if I heard about that plane
Speaker 3: accident where the one guy survived.
Speaker 10: Amazing, said you.
Speaker 3: And he said, do you think there's any truth to
Speaker 3: safe seats on airlines held some seats being safer than others?
Speaker 3: You know what, Mark, there was a study done on that,
Speaker 3: And they say, and they did a lot of reenactments
Speaker 3: of course of computer modeling, and you're absolutely right, they say,
Speaker 3: when it comes to a crash, it's random. There are
Speaker 3: no seats that are automatically more safe than others. For
Speaker 3: absolutely sure, you cannot you cannot bargain on a safe seat.
Speaker 3: Some people were hell bent on believing. Now this is
Speaker 3: what people believe that the seats over the wing area
Speaker 3: are the strongest because that's the strongest part of the fuselage, which,
Speaker 3: by the way it is, it is the strongest part
Speaker 3: of the fuselage because of the structure it takes in
Speaker 3: the center of that fuselage or cabin to connect the wings.
Speaker 3: That is definitely the strongest. But that doesn't mean that
Speaker 3: the seats on top of that carry that strength because
Speaker 3: the plane really buckles, and when it buckles, the cabin
Speaker 3: will fail all over the place. Other people, so number one,
Speaker 3: the number one area people believed was the safest is
Speaker 3: over the wing.
Speaker 4: Oh, i'd say number two air say first class then
Speaker 4: business class.
Speaker 3: No, I think they to the number is probably the same,
Speaker 3: that's right, the doc number two. That's the number two
Speaker 3: area the tail cone that people believe is the safest.
Speaker 3: And by the way, there's good reason for that too.
Speaker 3: The tailcne seats are usually intact. That doesn't mean, however,
Speaker 3: that people live in it. But they've never done an
Speaker 3: actual statistic taking all the crashes into consideration. But according
Speaker 3: to computer modeling, there really is no fit safe a
Speaker 3: safer seat.
Speaker 4: And then let's not forget the different layouts. I mean,
Speaker 4: you could have the same Dreamliner, but depending on what
Speaker 4: airline owns it is a seat configuration and everything else.
Speaker 4: So I mean it's so different, absolutely, But as.
Speaker 3: Far as safety on an airline, they said, don't bother
Speaker 3: wasting your time, you know, get a seat that's comfortable.
Speaker 3: And then then they also bring out that of course,
Speaker 3: although we've been hearing a lot about airline incidents, and
Speaker 3: that's another thing I don't like about the media, and
Speaker 3: this brings it out too. The airline incidents are not
Speaker 3: related unless they are, and they're not. In other words,
Speaker 3: when they say the third the third incident in three months,
Speaker 3: the big deal. Big deal. Unless those incidents are connected,
Speaker 3: what difference does it make that there were three of
Speaker 3: them in three months. If they're totally unrelated, they have
Speaker 3: nothing to do with each other. But the the media
Speaker 3: is hell bent on grouping things together. They group them
Speaker 3: together all the time, which is a misrepresentation of what's
Speaker 3: actually going on. If you have three different airline accidents
Speaker 3: or airline incidents and one is like on a taxiway,
Speaker 3: another one is coming in for a landing, and another
Speaker 3: one is midair, and they have absolutely nothing to do
Speaker 3: with each other. Even if they're all Boeing, that doesn't
Speaker 3: mean that Boeing did something wrong, or it doesn't mean
Speaker 3: that all of a sudden, airlines are unsafe. Have you
Speaker 3: ever noticed that trend in the news where they group
Speaker 3: things together. They can group them together with SUVs, they
Speaker 3: can group them together for airplanes, they group them together
Speaker 3: for dogs, they group them diver any kind of news.
Speaker 3: The media loves grouping things together, but what would be
Speaker 3: more accurate is grouping them together for cause, not for
Speaker 3: what they are. And that thing has really skewed what
Speaker 3: people think about airlines because now they're saying oh, man,
Speaker 3: have you heard about all the airline incidents yet none
Speaker 3: of them are connected? That happened with helicopters, where you
Speaker 3: have a few helicopter accidents, all totally unrelated, nothing to
Speaker 3: do with each other. One would be pilot error, one
Speaker 3: would be maybe a rotor failure, another one would be
Speaker 3: for another reason, weather related. And they say the third
Speaker 3: helicopter incident in three weeks. What difference does that make?
Speaker 3: What does that say to you? It makes it sound like,
Speaker 3: oh my god, something's happening in the world of helicopters,
Speaker 3: when really there is nothing happening. Just beware of that
Speaker 3: when you listen to media reports on how they group
Speaker 3: things together. For that just happen to be in the
Speaker 3: same category, but it's not for the same cause. Hey
Speaker 3: we have more coming up.
Speaker 4: Hey hey, yes, another example of that. Though you were
Speaker 4: talking about the golden retriever being on that bite list,
Speaker 4: I'm reading this article you the lab dard. Well, this
Speaker 4: one's talking about golden retrievers. Here's the deal, man, They're
Speaker 4: on the list, and that's six percent of the total
Speaker 4: dog population, though, meaning per capita, the pit bull is
Speaker 4: actually way the hell less because there's not even you know,
Speaker 4: there's twenty times less pit bulls and there are golden retrievers.
Speaker 4: I never thought of it like that.
Speaker 3: You're right, they should take that into consideration again. Another
Speaker 3: another example of how you can make stats read any
Speaker 3: way you want. Three O three seven one three eight
Speaker 3: two five five. Hi, Tom Martino, you're trull shooter. Three
Speaker 3: O three seven one three eight two five five. Let's
Speaker 3: talk to Gerald. Gerald, welcome to the show. What's going
Speaker 3: on with you? Jerald?
Speaker 17: Well, I got a ticket this morning.
Speaker 3: Yeah, and what do you need to know to.
Speaker 17: Go over to World I had to go over and
Speaker 17: have a look at my car at.
Speaker 15: The over there?
Speaker 2: Were you?
Speaker 17: Were you in an avenue?
Speaker 3: Were you in an accident?
Speaker 17: I didn't know it until I got the thing in
Speaker 17: the mail.
Speaker 3: Wait a minute, you had an accident and you didn't
Speaker 3: know about it.
Speaker 15: Oh, it was a small one word.
Speaker 17: Where my uh mirror popped off and they said I
Speaker 17: scraped the car of somebody behind me.
Speaker 4: Well, if your mirror hit that car and fell off,
Speaker 4: chances are a did scratch it?
Speaker 3: Now, Gerald? Are they saying you took off without stopping?
Speaker 3: Is that what it's about?
Speaker 17: That's like, did they say I took off without stopping.
Speaker 3: Okay, And so when did they say this happened.
Speaker 17: Back in September?
Speaker 3: And what do they want from you?
Speaker 17: Let me get the let me get the damn thing.
Speaker 3: Yeah, but what's what's the deal?
Speaker 10: Now?
Speaker 3: Where do we stand? Are they trying to shake you
Speaker 3: down or what? Man?
Speaker 17: Yeah, they're sending me the court.
Speaker 3: How much? What are they looking for? They say?
Speaker 17: Caroless driving, leaving the scene in accident.
Speaker 3: Oh okay, you got to walk in there with the letter.
Speaker 3: You got to walk in there with the Biden excuse no, no,
Speaker 3: But but who wrote you the letter?
Speaker 9: It was the city?
Speaker 4: Yeah, it's criminal charges, Tom. He needs to walk in
Speaker 4: there and basically tell him, you know, I don't remember it,
Speaker 4: and I didn't even know what happened.
Speaker 17: I didn't until I got a thing in the max.
Speaker 3: That's what That's why I'm saying that. Yeah, I mean,
Speaker 3: if you didn't even know about it, why did Okay,
Speaker 3: are they suing you or is this the city? And
Speaker 3: what are they asking for? Are they asking for money?
Speaker 3: What are they asking for?
Speaker 10: He's got a court date for those two items.
Speaker 4: He needs to go to court for the police, But.
Speaker 3: No one is coming after you. Civilly for damages.
Speaker 17: It says they will look at my car, which either
Speaker 17: the first time I ever knew about it.
Speaker 3: Okay, when you looked at your car? Is there damage
Speaker 3: on your car? Yeah? Is the mirror missing? Yeah?
Speaker 17: There was damage on my car. I didn't know about
Speaker 17: it until I got this thing in the mail.
Speaker 3: You didn't even notice that there was damage.
Speaker 17: No, that's on the left side, so I.
Speaker 3: The left side is where you look all the time.
Speaker 3: It's it's where you approach your car to get inside. Okay,
Speaker 3: see Gerald, how old are you here before?
Speaker 17: About three four years ago?
Speaker 3: How old are you? Gerald? Eighty two? Okay? Is it
Speaker 3: possible you just need to stop driving? Right now? Do
Speaker 3: we go?
Speaker 17: And are we going through this again?
Speaker 3: No, I'm just asking is it possible that maybe you
Speaker 3: shouldn't be driving anymore? I'm just asking. I'm not trying
Speaker 3: to be a smart ass. No, it isn't possible. Okay,
Speaker 3: you're gonna have to go to court and they're gonna
Speaker 3: find you. Gerald. I'd call Joel. I mean, there's your answer,
Speaker 3: Joe Lazia. Yeah, you're looking for a crypt Okay, I'm
Speaker 3: gonna give you the number. You're ready to take it
Speaker 3: down and he's good man. Yeah, go call Joe right
Speaker 3: now and ask him about it, because you do need
Speaker 3: a criminal defense attorney. His name is Joe. His number
Speaker 3: is three oh three four to nine six two zero zero. Me. Okay,
Speaker 3: I just got that.
Speaker 17: What's the rest of it?
Speaker 3: Oh, Jesus four to nine three oh three four two
Speaker 3: nine sixty two hundred. Hey, Kachina, could you get him
Speaker 3: and give that to him off the air? Just give
Speaker 3: it to him off the air. Yep, Gerald, thank you
Speaker 3: for calling. I appreciate.
Speaker 4: Hey, if you can have if you can have top
Speaker 4: classified documents locked up in your old garage, Uh, you
Speaker 4: can easily get into an accident and not know what
Speaker 4: happened until you get a notice on it.
Speaker 3: You know, this is a question. There's a minimum aid
Speaker 3: for running for president? Should there be a maximum age? No,
Speaker 3: I'm serious about that. Now, someone wants to know about
Speaker 3: a variable refrigerant flow multi zone air conditioning system. That
Speaker 3: really is the definition of a mini split. I mean,
Speaker 3: if you think about it, variable refrigerant flow, that's exactly
Speaker 3: what they do. Well, a heat pump, have you, it's
Speaker 3: both heat pump and air conditioning. But somebody's asking about
Speaker 3: a VRF system and when I looked it up, it
Speaker 3: said it was basically a head unit placed there in
Speaker 3: several rooms with the condenser and all the other stuff outside.
Speaker 3: I mean, that's really the definition a variable refrigerant flow
Speaker 3: simply means it sends it where it's needed, right, I mean,
Speaker 3: I don't know if it is a trying to.
Speaker 4: I think that's all mini splits each room. You can
Speaker 4: set attempt to whatever you want, right, That's exact. That's
Speaker 4: the whole damn typus.
Speaker 3: Yeah, so whoever was asking about that, That's what we've
Speaker 3: been talking about the whole time, is basically a variable
Speaker 3: flow of refrigerant to different rooms based on what that
Speaker 3: room needs. Hey, Bob, aren't they like.
Speaker 4: The most ouh? We gotta go hold on Tom Martino here.
Speaker 3: And for those who've stayed to the bitter end, you
Speaker 3: know what it's gonna pay for itself. You know, we
Speaker 3: talked about replacing the furnace. When you do the AC
Speaker 3: Bob's gonna make it really easy at plumb Line Services.
Speaker 3: What do you have, Bob?
Speaker 10: Yeah, right now, regardless of what system you buy, when
Speaker 10: you buy an air conditioning unit, we will give you
Speaker 10: the matching furnace for free, we'll ask you to pay
Speaker 10: for the labor, but you get the furnace for free.
Speaker 10: And then on top of that, Excel has some tremendous rebates,
Speaker 10: and so does a federal government. And so when you
Speaker 10: throw all those together, you can just save a tremendous.
Speaker 3: Amount of money, like how much like thousands?
Speaker 10: Well, the rebates Federal and Excel combined are up to
Speaker 10: nine thousand dollars.
Speaker 3: Are you kidding me? Just for getting high efficiency?
Speaker 10: Just the rebates correct, And of course the value of
Speaker 10: the furnace, you know, could be twenty twenty five hundred
Speaker 10: dollars on top of that.
Speaker 3: So so you get a free matching furnace when you buy
Speaker 3: the AC correct, and you get the rebates, right, I
Speaker 3: get it. Plus you get the rebates.
Speaker 10: And then Excel and federal rebates go along on top
Speaker 10: of that, depending on what you buy.
Speaker 3: That's plumbline Services dot Com. Plumbline Services dot com. Three
Speaker 3: oh three, five, eight, six, ten eighty six. I'm Tom Martino.
Speaker 3: We have more coming up tomorrow. I want you to
Speaker 3: join us. Make sure you call three oh three Martino
Speaker 3: for help, information and referrals, and we'll get you in
Speaker 3: the next show. Three oh three Martino, Follow Tom Martino
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