WEBVTT 1 00:00:00.680 --> 00:00:06.160 Yea ripped up. 2 00:00:07.679 --> 00:00:09.480 News needed. 3 00:00:09.599 --> 00:00:14.560 That's who you don't have, come running just as fast 4 00:00:14.599 --> 00:00:15.279 as we can. 5 00:00:16.600 --> 00:00:18.120 Shooter's gonna help. 6 00:00:18.160 --> 00:00:22.800 Come, Man Dix is the Troubleshooter Show. 7 00:00:22.839 --> 00:00:28.000 No Tom Martino, Hello, Tom Martino here, welcome to the show. 8 00:00:28.120 --> 00:00:31.920 Three oh three seven one three talk three oh three 9 00:00:31.960 --> 00:00:36.679 seven one three eight two five five here to solve 10 00:00:36.799 --> 00:00:40.840 problems and to help me is no one. I do 11 00:00:40.920 --> 00:00:43.719 it all by myself. All these other people are just 12 00:00:43.759 --> 00:00:48.359 there for show. That's my joke for today. Major Mark Major, 13 00:00:48.399 --> 00:00:52.000 I see you there and the streaming can see him 14 00:00:52.399 --> 00:00:55.520 lower right corner. We got Major Mark Major. We got 15 00:00:55.520 --> 00:00:59.759 Deputy Bow and Deputy Doc. Yes, the three of me, 16 00:01:00.039 --> 00:01:03.520 those three musketeers, three stooges. You pick your name, whatever 17 00:01:03.560 --> 00:01:06.159 it is. And then we have three here at the 18 00:01:06.159 --> 00:01:11.239 home Ship, not the mothership. The mothership is iHeart. This 19 00:01:11.280 --> 00:01:15.480 is the home Ship with me. Welcome yours truly, Tom Martine. 20 00:01:15.680 --> 00:01:18.920 We have Bob Logan with plumb Line services. And man, 21 00:01:18.959 --> 00:01:20.719 are we going to be ready for the heat? He said? 22 00:01:20.760 --> 00:01:24.760 Already their phone is ran off the wall, and nobody, 23 00:01:24.879 --> 00:01:28.640 not nobody, but hardly anyone takes their advice. Do it 24 00:01:28.680 --> 00:01:31.959 early before you need it. You still have some time, 25 00:01:32.040 --> 00:01:34.959 but man, you got to get that ac attended to, 26 00:01:35.560 --> 00:01:37.760 and of course your ow entire system. Then we have 27 00:01:38.840 --> 00:01:43.079 Dimitri Deputy D so we're gonna solve problems. All you 28 00:01:43.120 --> 00:01:45.200 guys have to do is you always do, is call 29 00:01:45.280 --> 00:01:47.519 us at three o three seven to one to three 30 00:01:47.560 --> 00:01:49.079 talk when we're on the er or three oh three 31 00:01:49.120 --> 00:01:51.519 Martino twenty four seven. Let's go right to the phones. 32 00:01:51.920 --> 00:01:54.599 We got Renee. She wants to talk about an issue 33 00:01:54.599 --> 00:01:57.439 with big O' tires. Now, listen, people, I want you 34 00:01:58.040 --> 00:02:02.519 to call me before become big. I want you to 35 00:02:02.599 --> 00:02:05.159 call me when you need help or you just think 36 00:02:05.400 --> 00:02:08.680 is this right? Should this be happening this way? There 37 00:02:08.800 --> 00:02:14.639 is no problem in calling too early ever ever. And man, 38 00:02:14.680 --> 00:02:18.199 do I have to tell you about some of the 39 00:02:18.280 --> 00:02:21.479 romance scams that I've come across, And one that happened 40 00:02:21.520 --> 00:02:26.120 to one of my listeners even though he listens, Oh 41 00:02:26.240 --> 00:02:29.840 my god, and it started it ended up as a 42 00:02:29.919 --> 00:02:34.400 romance scam, but it started as a customer service call. 43 00:02:34.639 --> 00:02:38.039 Wait till you hear that one and more. Okay, Renee, 44 00:02:38.360 --> 00:02:42.080 I'm Tom Martine. What's going on, Renee? What's happening? 45 00:02:43.159 --> 00:02:44.039 Good morning, Tom? 46 00:02:44.080 --> 00:02:46.039 How are you today? 47 00:02:46.080 --> 00:02:48.960 Good. I'm doing pretty damn good. I gotta be thankful 48 00:02:49.000 --> 00:02:52.240 for being alive and healthy. Right now, what's happening in 49 00:02:52.280 --> 00:02:53.560 your life? 50 00:02:53.919 --> 00:02:57.680 Well, it started almost a year ago. I was having 51 00:02:57.840 --> 00:03:00.439 problems with my jeep. It's the two thousand fo fifteen 52 00:03:01.319 --> 00:03:06.120 Trail Hawk and I live in Elizabeth, Colorado. Trying to 53 00:03:06.199 --> 00:03:07.680 help you know now, you. 54 00:03:07.599 --> 00:03:10.680 Said a twenty fifteen. 55 00:03:10.319 --> 00:03:13.599 One jeep trail Hawk. 56 00:03:14.960 --> 00:03:19.479 Okay, I'd never heard of the trail Hawk. Okay, go ahead. 57 00:03:20.560 --> 00:03:25.159 So I was having problems with I'm not sure exactly 58 00:03:25.199 --> 00:03:27.400 what was going on. So I took it to Big 59 00:03:27.400 --> 00:03:31.240 O's here in Elizabeth, and as it turned out, one 60 00:03:31.280 --> 00:03:33.000 of my I think if they said it was a 61 00:03:33.000 --> 00:03:36.560 piston was clogged and so I needed a new engine. 62 00:03:37.000 --> 00:03:41.000 Well, oh my god, Now did you get a second 63 00:03:41.000 --> 00:03:41.759 opinion on that? 64 00:03:43.159 --> 00:03:45.960 I did not, because I couldn't drive my jeep anywhere. 65 00:03:46.039 --> 00:03:52.000 It was just not it was thing. I couldn't it. 66 00:03:52.159 --> 00:03:54.639 Look to what shop? What's the name of the shop? 67 00:03:56.000 --> 00:03:58.560 I took it to Big O' Tires here in Elizabeth. 68 00:03:59.639 --> 00:04:04.280 Okay, yeah, do they new engines and heavy repair and 69 00:04:04.319 --> 00:04:05.080 maintenance like that? 70 00:04:06.080 --> 00:04:06.919 No, they don't. 71 00:04:07.280 --> 00:04:12.000 And that's the whole thing I mean. I take some responsibility. 72 00:04:12.199 --> 00:04:15.919 They're all independently owned. Hold on, guys, they're all independently owned. 73 00:04:15.960 --> 00:04:18.439 So some of them might. I mean, that's just a fact. 74 00:04:18.519 --> 00:04:19.600 I don't know if the one in. 75 00:04:19.560 --> 00:04:23.079 Elizabeth, Oh, I see what you're saying. Oh, I see 76 00:04:23.120 --> 00:04:25.319 what you're saying. So they run the big O flag, 77 00:04:25.399 --> 00:04:27.199 but they have an independent shop. 78 00:04:27.800 --> 00:04:31.199 Yeah, certain things wouldn't be covered by their nationwide warranty. 79 00:04:31.319 --> 00:04:34.439 But if they have a good engine tech, they could 80 00:04:34.639 --> 00:04:37.240 very well do engines. 81 00:04:36.920 --> 00:04:38.120 Well. 82 00:04:38.199 --> 00:04:40.920 I did end up, so anyway, keep going. 83 00:04:41.800 --> 00:04:45.959 Yeah, I ended up getting a new engine because obviously 84 00:04:46.000 --> 00:04:49.800 I needed my vehicle. And ever since I got it back, 85 00:04:50.800 --> 00:04:56.360 it's justiscondish hot. It hasn't been running right, Noises were 86 00:04:56.399 --> 00:04:59.639 being made. I would take it into the shop, okay, 87 00:05:00.040 --> 00:05:04.519 would send it off to a deep A Jeep dealership 88 00:05:04.600 --> 00:05:06.680 here in Parker, it. 89 00:05:06.680 --> 00:05:07.800 Would come back. 90 00:05:09.120 --> 00:05:14.399 And nothing was ever fixed. I mean, I've been complaining 91 00:05:14.399 --> 00:05:19.319 about it for almost a whole year, and now after 92 00:05:20.120 --> 00:05:23.839 sending all my paperwork, all the diagnostics, even from other 93 00:05:24.279 --> 00:05:28.879 two other independent mechanics, saying that my Jeep's not even 94 00:05:28.920 --> 00:05:33.839 safe to drive, they're just wanting to blow me off. 95 00:05:34.000 --> 00:05:37.759 I feel they you can bring it to a big old. 96 00:05:37.839 --> 00:05:42.399 Okay, let's write. Let's go into the hold on. Let's 97 00:05:42.439 --> 00:05:44.800 go into the bullet round where I just asked questions. 98 00:05:44.800 --> 00:05:47.279 You give me some quick answers. When you took your 99 00:05:47.319 --> 00:05:49.879 car and what were the what were the symptoms? What 100 00:05:49.879 --> 00:05:50.879 were the symptoms you. 101 00:05:50.839 --> 00:05:54.560 Were having When I first took it in, it was 102 00:05:55.079 --> 00:05:58.800 stuttering like it it would stop running. 103 00:06:01.079 --> 00:06:03.639 Do you still have the same problem? Essentially? Do you 104 00:06:03.720 --> 00:06:06.879 think they actually did the engine or not? 105 00:06:08.519 --> 00:06:11.800 I believe they did because I questioned that myself. 106 00:06:12.000 --> 00:06:13.720 I believe they did. 107 00:06:13.800 --> 00:06:17.120 But when they put I mean my dad and I 108 00:06:17.160 --> 00:06:20.720 went to Big O. Had they had the engine old 109 00:06:20.720 --> 00:06:23.800 engine out? There was nothing. They had my jeep up 110 00:06:23.879 --> 00:06:24.240 in the air. 111 00:06:24.720 --> 00:06:27.519 Okay, when you say a new engine, I want to 112 00:06:27.519 --> 00:06:30.199 interrupt you. When you set a new engine, did they 113 00:06:30.519 --> 00:06:33.879 Was it rebuilt? Was it a rebuilt where they take 114 00:06:33.879 --> 00:06:37.079 out the old and put in another rebuilt engine? Obviously 115 00:06:37.120 --> 00:06:40.000 it wasn't factory new. Right you got a rebuilt engine? 116 00:06:40.680 --> 00:06:41.040 Correct? 117 00:06:41.120 --> 00:06:43.000 It had sixty thousand miles on it. 118 00:06:43.759 --> 00:06:45.000 That's a used engine. 119 00:06:45.079 --> 00:06:49.160 Oh, that's actually used. See, you got three things. You 120 00:06:49.199 --> 00:06:53.279 have factory new, which seldom people do you have rebuilt 121 00:06:53.360 --> 00:06:56.920 where they rebuilt it? To new specifications. And then you 122 00:06:57.000 --> 00:07:00.519 have what Mark just mentioned, a used engine, and Mark 123 00:07:00.600 --> 00:07:03.639 having been in the biz, when you do a used engine, 124 00:07:03.720 --> 00:07:05.800 how do they do that with warranties and stuff. 125 00:07:05.800 --> 00:07:08.199 Well, if you buy it from like LKQ or some 126 00:07:08.360 --> 00:07:12.040 other places, there is a warranty that comes with it. 127 00:07:12.199 --> 00:07:14.959 Usually the shape will pick up the labor and then 128 00:07:15.040 --> 00:07:19.040 get a little bit from say LKAQ or LKQ for 129 00:07:19.120 --> 00:07:22.279 an extra amount, will you know, include some labor at 130 00:07:22.319 --> 00:07:24.639 a certain labor rate. So it really depends where they 131 00:07:24.680 --> 00:07:27.879 bought it. And really that doesn't matter either. It matters 132 00:07:27.920 --> 00:07:30.839 what warranty they gave her. What did they give you 133 00:07:30.920 --> 00:07:33.560 for a warranty? And then while I'm talking, I want 134 00:07:33.560 --> 00:07:36.079 to say one other thing, like what's going on with 135 00:07:36.160 --> 00:07:39.480 it now? If it's like the starter or the alternator 136 00:07:39.639 --> 00:07:41.920 or the radiator, that's got nothing to do with. 137 00:07:41.879 --> 00:07:46.920 Anything, right, No, it's okay. So two things, What kind 138 00:07:46.920 --> 00:07:49.560 of warranty and what are your problems? What kind of 139 00:07:49.600 --> 00:07:52.759 warranty and what are your problems? Those are the two questions. 140 00:07:53.399 --> 00:07:57.399 The warranty they gave me was the year, and the 141 00:07:57.480 --> 00:08:02.279 problems now on what on the on the whole repair 142 00:08:02.319 --> 00:08:02.920 of my jeep? 143 00:08:05.040 --> 00:08:10.360 Okay, one year warranty, right, So why didn't and and 144 00:08:10.360 --> 00:08:14.519 and what is the problem, as Mark asked, if it's 145 00:08:14.560 --> 00:08:17.959 an accessory, it may not be covered. So what is 146 00:08:18.000 --> 00:08:20.199 the actual problem. Did they narrow it down? 147 00:08:21.560 --> 00:08:25.680 The problem is they didn't. They didn't put my jeep 148 00:08:25.759 --> 00:08:30.480 back together like it was. There's missing hardware, there's broken 149 00:08:31.680 --> 00:08:35.200 wire harnessed. I mean, it's just when I took my 150 00:08:35.320 --> 00:08:38.279 jeep in, it was running perfectly fine other than the 151 00:08:38.279 --> 00:08:41.120 engine that they said I needed replace. And I got 152 00:08:41.159 --> 00:08:41.919 it back in. 153 00:08:42.480 --> 00:08:46.720 Well, other than the engine, it was running perfectly fine. 154 00:08:46.960 --> 00:08:51.240 Which so right now, where's your car right now? Fine? 155 00:08:51.600 --> 00:08:53.519 My car isn't I get it? 156 00:08:53.559 --> 00:08:54.799 Where's your car right now? 157 00:08:55.399 --> 00:08:56.600 It's in my garage? 158 00:08:57.240 --> 00:08:59.159 And can you drive it? 159 00:09:00.600 --> 00:09:03.840 I can drive it, but a couple of the independent 160 00:09:05.279 --> 00:09:07.360 mechanics I took it too, so that it was not 161 00:09:07.519 --> 00:09:11.200 safe to drive because there's so many parts that are missing, 162 00:09:11.559 --> 00:09:15.159 not bolted down, nothing is nothing is right? 163 00:09:15.279 --> 00:09:18.559 Well right, okay, Well what does big O' say about this? 164 00:09:18.720 --> 00:09:21.200 When you say to Big O I had it looked 165 00:09:21.200 --> 00:09:24.639 at and people are telling me it's not a complete job. 166 00:09:25.200 --> 00:09:26.480 What do they say about it? 167 00:09:27.559 --> 00:09:29.480 They said, well, you can bring it to a big 168 00:09:29.519 --> 00:09:35.639 OASD certified mechanic and will only address the engine issue, 169 00:09:36.120 --> 00:09:39.639 which there isn't an issue with the engine. 170 00:09:39.320 --> 00:09:40.200 As far as I know. 171 00:09:40.440 --> 00:09:43.559 It's how they put my jeep back together. 172 00:09:44.320 --> 00:09:45.519 I get it right. 173 00:09:45.799 --> 00:09:45.960 Right. 174 00:09:46.120 --> 00:09:49.919 If it was sloppy, and it was a sloppy installation, 175 00:09:50.399 --> 00:09:53.480 and there's a lot of problems, they should address those, 176 00:09:53.720 --> 00:09:56.879 but we don't. We're flying blind here. We have no 177 00:09:57.039 --> 00:09:59.879 idea what is going on. So we need to have 178 00:10:00.159 --> 00:10:03.080 somebody we know and trust lay some eyes on it. 179 00:10:03.600 --> 00:10:06.559 You're gonna have to take it somewhere, make an appointment 180 00:10:06.639 --> 00:10:08.679 and have someone look at it that we know and love. 181 00:10:09.279 --> 00:10:11.879 And I would, I would can offer a few places 182 00:10:11.919 --> 00:10:16.639 to you. Uh so one of one of them would 183 00:10:16.679 --> 00:10:17.879 be shared in auto tech? 184 00:10:19.279 --> 00:10:19.559 Okay? 185 00:10:20.919 --> 00:10:24.320 Sure? And you can call Kevin and and he can 186 00:10:24.360 --> 00:10:26.799 give you some ideas and I'll give you their number. 187 00:10:27.120 --> 00:10:31.919 But Mark, what is Mark? Mark? Uh? Mark's place again 188 00:10:32.000 --> 00:10:35.440 on Santa Fe? Damn it? I all all? What is 189 00:10:35.480 --> 00:10:38.360 the name of his? A one budget? Yes, thank you 190 00:10:38.440 --> 00:10:42.679 very much, A one budget and transmission right or that 191 00:10:42.759 --> 00:10:47.320 one would be good. It's on Santa Fe. They know 192 00:10:47.440 --> 00:10:51.480 a lot about jeeps, They know a lot about these 193 00:10:51.559 --> 00:10:55.039 kinds of issues. A one. What is the actual full name? 194 00:10:55.200 --> 00:10:58.039 You can get it for me, thank you. Just if 195 00:10:58.080 --> 00:11:00.399 you can get that for me, Mark, you know the 196 00:11:00.440 --> 00:11:04.399 full name of his place, budget A one. Call him in. Oh, 197 00:11:04.519 --> 00:11:06.759 that's what it is. That's what was getting me the 198 00:11:06.919 --> 00:11:10.240 budget A one Transmission and Auto Repair. Thank you very much. 199 00:11:10.480 --> 00:11:13.039 The official name on the web is budget A one 200 00:11:13.039 --> 00:11:15.279 Transmission and complete Autocare. 201 00:11:15.480 --> 00:11:18.960 Okay, if you're ready, we can give you that number 202 00:11:19.000 --> 00:11:23.279 two and you can ask for Mark. Okay, you're ready. Okay, 203 00:11:23.320 --> 00:11:26.919 So budget A one Transmission and Auto Repair and Mark 204 00:11:27.200 --> 00:11:28.679 is that? Give them the number there. 205 00:11:28.600 --> 00:11:32.960 Three oh three seven eight one nine eight five eight. 206 00:11:33.399 --> 00:11:39.320 That's three oh three seven eight one nine eight five eight. 207 00:11:39.840 --> 00:11:43.879 Now the other one is the other one. These are 208 00:11:44.000 --> 00:11:46.559 just they don't necessarily have to do repairs. Just give 209 00:11:46.600 --> 00:11:49.039 it the once over and give us let's see what 210 00:11:49.399 --> 00:11:52.120 is wrong and if it falls under warranty. The other 211 00:11:52.279 --> 00:11:55.919 is shared in auto Tech. That's Uncle Kevin. That's three 212 00:11:56.000 --> 00:12:03.039 oh three four five five seventy two forty. 213 00:12:02.720 --> 00:12:07.320 Two, a different number on their website. 214 00:12:07.480 --> 00:12:12.200 Yeah, that's the one that we use for for our referrals. So, uh, 215 00:12:12.399 --> 00:12:15.159 three oh three four five five seventy two forty two 216 00:12:15.240 --> 00:12:18.519 shared an auto tech. Just call those two. We we 217 00:12:18.639 --> 00:12:23.039 also have Kimmer Transmission, you know, Jeff Vic at Kimer. 218 00:12:23.120 --> 00:12:26.559 But these two would probably be enough. But there's always 219 00:12:27.840 --> 00:12:31.679 Kimmer Transmission, which is Jeff Vic. But I'm not going 220 00:12:31.759 --> 00:12:33.960 to get you know, give that number out until you 221 00:12:34.200 --> 00:12:37.200 uh get you know, unless these two can't do it. 222 00:12:37.519 --> 00:12:39.919 I mean, he's a pretty damn good guy. But that's 223 00:12:39.919 --> 00:12:42.600 what I would do first. I would start this and 224 00:12:42.639 --> 00:12:47.240 then listen, here's the deal. What you need to do 225 00:12:47.639 --> 00:12:50.759 is tell them that we want to know what's going 226 00:12:50.799 --> 00:12:55.120 on and what's the story and the installation and all 227 00:12:55.159 --> 00:12:58.399 of that. So let's just start there and we will 228 00:12:58.440 --> 00:13:01.840 follow this along. I'm marking this down here as pending, 229 00:13:02.279 --> 00:13:05.879 and I want you to get back to us and 230 00:13:05.960 --> 00:13:09.080 it'll be filed under your name. So when you just 231 00:13:09.120 --> 00:13:12.240 say Renee and give us the date, we will have 232 00:13:12.360 --> 00:13:15.440 your record. Okay, thank you very much for calling. We 233 00:13:15.480 --> 00:13:18.200 have Aaron who wants to talk about public storage. Robert 234 00:13:18.240 --> 00:13:21.600 wants to talk about a differential system on his two 235 00:13:21.679 --> 00:13:24.320 thousand GMC truck. Whatever you want to talk about. Then 236 00:13:24.320 --> 00:13:27.360 we have Bob Logan from Plumbline Services and there's a 237 00:13:27.600 --> 00:13:30.720 heck of a lot to talk about with houses, and 238 00:13:31.159 --> 00:13:34.879 I got a text about mini splits. There seems to 239 00:13:34.879 --> 00:13:37.639 be a lot of people who are considering mini splits 240 00:13:37.679 --> 00:13:39.879 now because they're so dang e fisient compared to what 241 00:13:39.919 --> 00:13:42.000 they used to be. And I want to tell you 242 00:13:42.360 --> 00:13:44.519 that this hour brought to you by waterpros dot net, 243 00:13:44.879 --> 00:13:47.759 the best water filtering systems at the lowest prices. If 244 00:13:47.799 --> 00:13:51.000 you're looking for drinking water at the kitchen sink, listen 245 00:13:51.080 --> 00:13:54.960 to this to around twelve hundred bucks for triple filter 246 00:13:55.399 --> 00:13:59.240 reverse osmosis. That's three three eight six two five five 247 00:13:59.320 --> 00:14:10.360 five fourapros dot net. Tom Martine here, just a programming note, dude, 248 00:14:10.399 --> 00:14:12.519 to o fault to my own I was hesit. I 249 00:14:12.639 --> 00:14:16.240 was delayed on starting the YouTube stream. We're up and 250 00:14:16.320 --> 00:14:20.360 running on YouTube, so sorry guys. Anyway, I didn't touch 251 00:14:20.399 --> 00:14:24.679 anything for sure, it was just a delay. Aaron wants 252 00:14:24.720 --> 00:14:31.360 to talk about public storage. Public storage. You know, I 253 00:14:31.440 --> 00:14:35.919 always wonder this is a side note. No matter who 254 00:14:35.960 --> 00:14:38.639 I've ever known, it never pays to have storage ever. 255 00:14:39.279 --> 00:14:42.120 Normally there is so and I'm not talking to Aaron 256 00:14:42.200 --> 00:14:44.879 right now, but normally, Mark, have you ever seen someone 257 00:14:44.919 --> 00:14:47.639 in their storage unit? There's more junk in there, just 258 00:14:47.679 --> 00:14:51.279 like when remember we talked about when people move sometimes 259 00:14:51.480 --> 00:14:54.879 what they pay to move stuff is not even worth it. 260 00:14:55.159 --> 00:14:58.320 I mean, what the stuff they're moving is junk they're moving. 261 00:14:58.679 --> 00:15:01.639 It's almost Yeah, here's where I learned the last logan 262 00:15:02.320 --> 00:15:05.039 real quick. When I moved from Parker to castle Rock 263 00:15:05.320 --> 00:15:09.039 and then castle Rock to Franktown. That Castle Rock to Franktown, 264 00:15:09.320 --> 00:15:12.720 we found boxes a crap we didn't even open from 265 00:15:12.759 --> 00:15:17.039 the move where we moved there right right right, And 266 00:15:17.080 --> 00:15:19.679 you got a figure man if you didn't use it 267 00:15:19.720 --> 00:15:21.960 in that amount of time. Bob, how do you stand? 268 00:15:22.000 --> 00:15:23.639 Are you a hord or type or are you a 269 00:15:23.639 --> 00:15:26.679 pretty minimalist Bob Logan? What are you? 270 00:15:27.000 --> 00:15:30.080 It depends if you ask Jackie or myself. I don't 271 00:15:30.080 --> 00:15:33.200 think I'm a hoarder. We're pretty much minimalist. But there 272 00:15:33.240 --> 00:15:34.919 are certain things that I tend to hang on to 273 00:15:35.480 --> 00:15:40.039 sentimental value, even though give me. 274 00:15:38.519 --> 00:15:41.840 The example of something is sentimental, like a diploma or something, 275 00:15:41.919 --> 00:15:42.679 or a certificate. 276 00:15:42.919 --> 00:15:47.159 Yeah you know things like that or or or things 277 00:15:47.159 --> 00:15:49.840 that the kids made for you when they were younger. 278 00:15:50.080 --> 00:15:51.200 Yeah, you know, they're. 279 00:15:51.000 --> 00:15:52.919 Not hanging on the wall the refrigerator, but they're in 280 00:15:52.960 --> 00:15:54.639 a box and you hate to throw them away because 281 00:15:55.279 --> 00:15:56.960 because you're kidding now for you, I know. 282 00:15:57.519 --> 00:16:01.639 Okay, So what's Aaron store story? Public storage? Let's uh, 283 00:16:01.919 --> 00:16:06.440 let's do no judgment here, just talk about the problem. So, Aaron, 284 00:16:07.039 --> 00:16:08.200 what's going on with you? 285 00:16:10.519 --> 00:16:14.039 I'm going, sir, I'm here with my partner. We're dealing 286 00:16:14.080 --> 00:16:15.240 with a storage issue. 287 00:16:15.919 --> 00:16:16.000 Hi. 288 00:16:16.159 --> 00:16:18.120 She's on the line with me here as well. Okay, 289 00:16:18.240 --> 00:16:21.600 Hi there, Okay, Well, either either one of you can 290 00:16:21.639 --> 00:16:25.360 tell us the story. What's going on? I'll hand it 291 00:16:25.360 --> 00:16:28.279 off to Jen. Thanks, okay, thank you, Eric. 292 00:16:28.320 --> 00:16:30.320 Okay, Yeah, we have to. 293 00:16:30.720 --> 00:16:33.240 It has to do with my new unit that I 294 00:16:33.279 --> 00:16:36.759 had at public storage, and all of a sudden, I showed. 295 00:16:36.600 --> 00:16:42.360 Up last week and on Thursday, I think it was, 296 00:16:42.480 --> 00:16:45.720 and I had a notice on my unit to vacate 297 00:16:45.799 --> 00:16:48.320 within three days, which actually by the time I got 298 00:16:48.320 --> 00:16:52.200 the letter it was almost I only have Friday basically 299 00:16:52.279 --> 00:16:53.799 to move out at one day. 300 00:16:55.480 --> 00:16:58.080 All right, now, is your name? Is your name? Jen? 301 00:16:58.919 --> 00:17:00.960 Is your name Jen? Jen? 302 00:17:02.600 --> 00:17:04.880 It's Jennifer, but you can call me Jen. 303 00:17:05.079 --> 00:17:08.759 Jen. Okay, Jen? Jen? Okay? Jen? So when you when 304 00:17:09.000 --> 00:17:12.240 did you go there because you got the notice or 305 00:17:12.319 --> 00:17:14.640 did you just happen to see the notice. 306 00:17:16.119 --> 00:17:17.039 Now I just went there. 307 00:17:17.119 --> 00:17:19.839 I just happened to see the notice. 308 00:17:20.720 --> 00:17:26.079 Okay, did you pass the three days? Did you pass 309 00:17:26.200 --> 00:17:28.720 that three days by the time you saw it? Hey, 310 00:17:28.720 --> 00:17:30.119 where is this storage? You know? 311 00:17:31.759 --> 00:17:32.119 I had? 312 00:17:32.200 --> 00:17:32.559 I had. 313 00:17:32.880 --> 00:17:34.799 It's a w and Santa Fe. 314 00:17:35.039 --> 00:17:37.440 Did we have someone call the other day about this 315 00:17:37.640 --> 00:17:42.759 same one? It sounds like the same Is it the 316 00:17:42.799 --> 00:17:44.480 same one issue? 317 00:17:44.519 --> 00:17:44.680 Same? 318 00:17:44.799 --> 00:17:44.920 You know? 319 00:17:45.119 --> 00:17:47.000 I started digging into that a little. 320 00:17:47.079 --> 00:17:49.880 I mean, look, a lot of it's kind of off 321 00:17:49.920 --> 00:17:53.880 the record, but ownership saying people were having like sex 322 00:17:53.960 --> 00:17:58.200 in there and stuff. This isn't a cut and dry whatsoever. 323 00:17:58.559 --> 00:17:59.839 What Yeah? 324 00:18:00.319 --> 00:18:04.480 When Wow, it's really crazy because there's there's I'm hardly 325 00:18:04.519 --> 00:18:07.519 ever at my unit, so there's not a chance that 326 00:18:07.680 --> 00:18:09.200 anything illegal would. 327 00:18:09.039 --> 00:18:09.799 Be going on there. 328 00:18:11.279 --> 00:18:12.799 I mean, it's it's mark. 329 00:18:12.880 --> 00:18:15.000 What did they say they said it was set up 330 00:18:15.039 --> 00:18:17.039 for like living or what? What did they say? 331 00:18:17.079 --> 00:18:20.599 I'm not saying ship that. I'm not saying they said anything. 332 00:18:21.160 --> 00:18:26.160 I am saying it sounds like there were people living 333 00:18:26.200 --> 00:18:28.839 there and possibly having sex there. 334 00:18:31.000 --> 00:18:33.039 Wow, I have no idea in that case. 335 00:18:33.119 --> 00:18:35.400 Now, wait a minute, you've never hold on, you've never 336 00:18:35.480 --> 00:18:39.680 heard those rumors going around there not you personally. 337 00:18:39.839 --> 00:18:44.079 No, No. The only thing that I was when I 338 00:18:44.160 --> 00:18:46.759 was at my unit one one night when actually after 339 00:18:46.839 --> 00:18:50.079 I had switched units, I switched to a new unit, 340 00:18:50.839 --> 00:18:54.920 and I was, you know, really like organizing everything, you know, 341 00:18:55.359 --> 00:18:58.240 getting into a new unit, and a lady had drove 342 00:18:58.319 --> 00:19:01.960 by and of course she saw us out there or whatever, 343 00:19:01.960 --> 00:19:04.119 and she said, someone just called and told me that 344 00:19:04.200 --> 00:19:08.960 they thought they saw some people having sex and we're 345 00:19:08.960 --> 00:19:10.079 going over Why. 346 00:19:09.920 --> 00:19:13.079 Were you there at night just out of curiosity? 347 00:19:15.079 --> 00:19:16.759 Well, I don't know if it was like night night time. 348 00:19:16.880 --> 00:19:18.319 I mean I think it's around dinner time. 349 00:19:20.400 --> 00:19:24.440 Yeah, okay, So yeah, where does this stand today? Where 350 00:19:24.480 --> 00:19:27.440 does this When you called in on the thirteenth, you 351 00:19:27.519 --> 00:19:33.960 got an eviction notice and we called Sue's called Mark 352 00:19:34.039 --> 00:19:36.480 talked to them maybe, but the bottom line is they 353 00:19:36.519 --> 00:19:39.160 say you were violating your lease. So where does it 354 00:19:39.240 --> 00:19:39.880 stand now? 355 00:19:41.480 --> 00:19:43.119 Where it stands now is that I'm out of the 356 00:19:43.519 --> 00:19:45.200 unit now and. 357 00:19:46.759 --> 00:19:47.920 Barely got out of the unit. 358 00:19:48.480 --> 00:19:50.920 And because I didn't know, you know, I only had 359 00:19:50.960 --> 00:19:55.319 like barely a day notice, all right, and and a 360 00:19:55.359 --> 00:20:01.480 new units with somebody else. Okay, That's that's where it 361 00:20:01.519 --> 00:20:02.599 stands down, Except. 362 00:20:02.359 --> 00:20:06.359 For so what what were you calling about today. 363 00:20:06.200 --> 00:20:08.960 They well, they didn't. They didn't let me know how 364 00:20:09.000 --> 00:20:11.680 I violated. For one, they didn't let me know any if. 365 00:20:11.720 --> 00:20:14.640 They haven't told me anything. Actually, they haven't even responded 366 00:20:14.680 --> 00:20:18.759 back to me regarding how I violated. Supposedly, they also 367 00:20:19.119 --> 00:20:22.079 have have sent me curtesy because I was when I 368 00:20:22.160 --> 00:20:24.839 was on Friday, when I moved out, I was like 369 00:20:25.519 --> 00:20:27.400 late getting out of there because I was trying to 370 00:20:27.400 --> 00:20:29.680 get all of my belongings. So they send you a 371 00:20:29.720 --> 00:20:32.920 courtesy reminder, you know, saying please don't stay after hours. Well, 372 00:20:33.960 --> 00:20:35.480 so they sent me that as well. They sent me 373 00:20:35.519 --> 00:20:38.319 a new bill for July, even though they said they 374 00:20:38.359 --> 00:20:41.279 terminated me already. So they're sending me new bills and 375 00:20:41.319 --> 00:20:43.839 everything even after they terminated me. 376 00:20:46.480 --> 00:20:49.839 Okay, now you don't have to play the bill. 377 00:20:50.079 --> 00:20:51.960 We have a we have an insurance claim. 378 00:20:52.359 --> 00:20:53.519 There's an insurance. 379 00:20:53.119 --> 00:20:53.880 Claim from the water. 380 00:20:54.599 --> 00:20:56.640 Yeah, and there's an insurance Well hold on. 381 00:20:56.640 --> 00:21:01.720 They're not. They're not responsible for damages. They're not responsible 382 00:21:01.759 --> 00:21:03.960 for damages unless they go ahead. 383 00:21:04.960 --> 00:21:07.920 No, no, they're not. But the thing is, how are 384 00:21:08.119 --> 00:21:11.720 how are they going to also terminate me during the 385 00:21:11.799 --> 00:21:15.640 time that I just made a water damage claim on 386 00:21:15.720 --> 00:21:16.240 my unit. 387 00:21:18.559 --> 00:21:24.359 Well, okay, let me explain something about storage storage facilities. Well, 388 00:21:24.400 --> 00:21:27.119 let me just explain this. It just Aaron, hold on 389 00:21:27.160 --> 00:21:30.359 a sec or gen just hold on one sec. Bottom 390 00:21:30.440 --> 00:21:33.559 line is this when you have a storage unit, Okay, 391 00:21:33.920 --> 00:21:37.039 it's very important you look at the terms and conditions 392 00:21:37.440 --> 00:21:40.480 most of the time. Unless they are out and out 393 00:21:40.680 --> 00:21:46.079 negligent and contribute to it, they're not responsible for any 394 00:21:46.160 --> 00:21:50.759 damage whatsoever. And then when you have stuff in storage, 395 00:21:50.920 --> 00:21:55.680 your homeowner's insurance will no longer cover it either, except 396 00:21:55.920 --> 00:22:00.200 unless you actually have that kind of coverage. So I 397 00:22:00.240 --> 00:22:03.000 need to know, is this How did it get damaged 398 00:22:03.039 --> 00:22:06.519 by water? Was it water flowing on it or was 399 00:22:06.559 --> 00:22:09.119 it coming in through the bottom and the bott the 400 00:22:09.200 --> 00:22:11.279 floor where? How was it damaged? 401 00:22:12.519 --> 00:22:14.039 Well, it was damaged from all the rain we got 402 00:22:14.119 --> 00:22:17.559 last week. So it ended upsturing a hole to this 403 00:22:18.599 --> 00:22:20.640 and so it doesn't matter. I have the claim in 404 00:22:21.240 --> 00:22:23.200 to the insurance that I paid for through plub the 405 00:22:23.279 --> 00:22:25.599 floorage to have it repaired. 406 00:22:25.960 --> 00:22:28.119 But it was just really odd the way that it. 407 00:22:28.279 --> 00:22:31.400 That it went down. Because they were just at my unit, 408 00:22:32.599 --> 00:22:34.079 you know, and took pictures of the water. 409 00:22:34.160 --> 00:22:36.559 Did well are you are you saying they did it 410 00:22:36.599 --> 00:22:42.279 on purpose? Are you thinking they did it on purpose? Yeah? 411 00:22:42.319 --> 00:22:44.519 Well, I think become a new manager a couple of 412 00:22:44.559 --> 00:22:46.920 months ago and she has gone out of her way 413 00:22:47.480 --> 00:22:49.200 to just being not very nice. 414 00:22:50.440 --> 00:22:54.359 Okay, so you know, no, no, I understand. But what 415 00:22:54.400 --> 00:22:58.720 do you I'm asking, I'm asking what you're thinking. I'm asking, 416 00:22:58.880 --> 00:23:02.599 bottom line, what do you think that they owe you 417 00:23:02.799 --> 00:23:06.759 and it's their problem to fix? Did did other people 418 00:23:06.799 --> 00:23:09.119 around you also have damage the problem? 419 00:23:09.759 --> 00:23:11.599 Well, I don't care about the problem. For one, I 420 00:23:11.599 --> 00:23:12.559 don't care about the problem. 421 00:23:12.799 --> 00:23:14.079 As long as it gets fixed and I don't get 422 00:23:14.119 --> 00:23:16.559 charged for it by public storage, then I'm fine with 423 00:23:16.640 --> 00:23:18.200 it because the claims in. 424 00:23:18.759 --> 00:23:21.480 As long as as long as what gets fixed? What 425 00:23:21.519 --> 00:23:23.799 do you mean get fixed? What are you talking about 426 00:23:23.839 --> 00:23:26.920 get fixed? Arin? Well, what do you care about that? 427 00:23:28.480 --> 00:23:31.039 But what about what do you I. 428 00:23:31.039 --> 00:23:33.680 Don't care about that? That one my half month rinds 429 00:23:33.720 --> 00:23:35.559 back because they shouldn't. 430 00:23:35.200 --> 00:23:37.920 Have Okay, got it read. That's what I'm getting at, 431 00:23:38.160 --> 00:23:40.839 And you should get it back. If they charged you 432 00:23:41.160 --> 00:23:44.119 for the next half month and you weren't there, you 433 00:23:44.160 --> 00:23:46.920 should get that back. Let me have Deputy dot call 434 00:23:46.960 --> 00:23:47.359 over there. 435 00:23:48.759 --> 00:23:50.880 Yeah, legally, this give me ten days is where I. 436 00:23:50.799 --> 00:23:55.440 Found out right, that's right on months to months. 437 00:23:55.640 --> 00:23:58.759 Well, I don't know if that's true on the storage unit, guys. 438 00:23:58.839 --> 00:24:00.400 I mean, let's ask brad Well. 439 00:24:00.440 --> 00:24:04.200 I just the unit. I just the lady told me. 440 00:24:04.200 --> 00:24:06.359 By law it's ten days. She has to give her 441 00:24:06.680 --> 00:24:08.920 her tenants ten days. 442 00:24:10.279 --> 00:24:13.599 Okay, let's find out, Deputy Doc. Could you call over 443 00:24:13.680 --> 00:24:16.039 to them and ask them if they would refund that 444 00:24:16.119 --> 00:24:18.599 half a month. That's really the bottom line. She just 445 00:24:18.640 --> 00:24:22.440 doesn't think it's fair she was charged for that. Did 446 00:24:22.480 --> 00:24:25.480 you clarify on the new unit that you have what 447 00:24:25.680 --> 00:24:28.599 kind of coverage you have? Make sure you know what 448 00:24:28.680 --> 00:24:32.079 kind of coverage you have. Hold on a second, Deputy Doc. 449 00:24:32.279 --> 00:24:34.240 He'll call over there and see if we can get 450 00:24:34.279 --> 00:24:37.519 them to refund or credit that three oh three seven 451 00:24:37.599 --> 00:24:47.079 one three eight two five five seven one three eight 452 00:24:47.160 --> 00:24:49.759 two five five Okay. So what we're gonna do there 453 00:24:49.839 --> 00:24:51.640 is switch over to Deputy Bow. He's going to stop 454 00:24:51.680 --> 00:24:53.400 at public store and see what he can find out. 455 00:24:53.640 --> 00:24:56.279 Let's go back to the phones again. Your calls are 456 00:24:56.400 --> 00:24:58.240 very important to us. Thanks for waiting. 457 00:24:58.359 --> 00:24:58.599 Duke. 458 00:24:59.119 --> 00:25:02.039 You want to talk about body damage? What's going on? Duke? 459 00:25:04.759 --> 00:25:09.720 I had a rental RV kind of dive in to 460 00:25:09.720 --> 00:25:11.440 try to park on a curb in front of me. 461 00:25:11.480 --> 00:25:14.640 I wasn't in my vehicle, but they damage the front 462 00:25:15.480 --> 00:25:20.519 bumper and a headlight. But anyway, the companies wanting to 463 00:25:20.559 --> 00:25:25.960 provide me with aftermarket parts, and I swear I've heard 464 00:25:26.079 --> 00:25:28.839 you talk about this and that I don't have to 465 00:25:28.359 --> 00:25:29.920 im that is that the case? 466 00:25:30.440 --> 00:25:34.759 No, Now, here's the case, Duke. There is no real 467 00:25:35.000 --> 00:25:40.000 like actual statute on this. But here's the principle, the 468 00:25:40.119 --> 00:25:43.519 principle which has been upheld by many cases, and that 469 00:25:43.759 --> 00:25:48.400 is they have to put you in pre accident condition. Now, 470 00:25:48.480 --> 00:25:52.519 in the past, some of these cases have ruled that 471 00:25:52.799 --> 00:25:57.200 even though it's not oe M, the parts are just 472 00:25:57.279 --> 00:25:59.640 as good and they put you in pre accident condition. 473 00:26:00.279 --> 00:26:03.680 But others have argued just the opposite end of one 474 00:26:03.759 --> 00:26:07.359 as well, and that is where the after market parts 475 00:26:07.880 --> 00:26:09.519 were not as good as OEM. 476 00:26:09.920 --> 00:26:13.960 So here's all going to come down to his contractual agreement. 477 00:26:14.000 --> 00:26:15.400 It's going to be in that agreement. 478 00:26:16.079 --> 00:26:17.480 Well, I don't have it. 479 00:26:17.519 --> 00:26:20.759 But here's the no. No no, Mark, Yeah, I wanted 480 00:26:20.759 --> 00:26:23.240 to explain that to Mark. I think you misheard. So Mark, 481 00:26:23.759 --> 00:26:27.880 the RV the RV Company was the other company that 482 00:26:28.039 --> 00:26:32.599 hit him. Yeah, yeah, yeah. So on this one, though, Duke, 483 00:26:33.119 --> 00:26:36.319 it really comes down to a case by case basis. 484 00:26:36.720 --> 00:26:40.400 We have had many cases where after market parts are 485 00:26:40.759 --> 00:26:44.759 just as good as OEM, and on a used car 486 00:26:44.920 --> 00:26:47.720 with a few miles on it, no court is going 487 00:26:47.759 --> 00:26:53.519 to say, hey, sir, you deserve absolutely factory new parts 488 00:26:53.920 --> 00:26:57.599 and they can't give you after market so it. And also, 489 00:26:57.720 --> 00:27:00.759 by the way, most of the time I'll actually try 490 00:27:00.759 --> 00:27:04.440 to get used parts, which are perfectly fine would be 491 00:27:04.640 --> 00:27:08.799 used OEM. So your choices, your choices are these. You 492 00:27:08.880 --> 00:27:14.640 have used OEM parts from the junkyard, you have OEM 493 00:27:14.720 --> 00:27:19.119 parts from the manufacturer, or you have after market parts, 494 00:27:19.359 --> 00:27:23.200 whether new or used. So which here's the most important part. 495 00:27:23.640 --> 00:27:29.920 Which part of your vehicle are they proposing after market parts? 496 00:27:30.359 --> 00:27:37.599 What part are we talking about? Or parts? Okay, And now, 497 00:27:38.119 --> 00:27:41.319 first of all, I would have no qualms with getting 498 00:27:41.319 --> 00:27:44.400 an aftermarket part unless this is a cherry of a 499 00:27:44.519 --> 00:27:48.559 vehicle and it was pristine and there's a reason for it. 500 00:27:48.799 --> 00:27:54.000 So you have a twenty sixteen, What about the how 501 00:27:54.039 --> 00:27:55.000 many miles on it? 502 00:27:56.240 --> 00:27:58.039 Forty eight thousand? 503 00:27:58.720 --> 00:28:04.519 Wow? Crap, you only have forty eight thousand miles on this? 504 00:28:06.039 --> 00:28:08.279 I just bought it from a guy and his wife 505 00:28:08.279 --> 00:28:11.039 had died, so that he'd had it in his garage 506 00:28:11.039 --> 00:28:11.519 for a while. 507 00:28:13.519 --> 00:28:18.400 Wow. So have you even looked at the bone? Okay? 508 00:28:18.680 --> 00:28:23.880 So what is the price difference between the aftermarket and 509 00:28:23.960 --> 00:28:26.559 the genuine? Did you see? 510 00:28:26.839 --> 00:28:27.640 Uh? 511 00:28:27.759 --> 00:28:30.920 Yeah, I bet Brian Burns would know the answer to 512 00:28:30.960 --> 00:28:33.000 this man he sells. In fact, he sold me my 513 00:28:33.200 --> 00:28:35.799 RV policy. 514 00:28:35.920 --> 00:28:39.319 So that's a good idea, Mark, let's get compass insurance. 515 00:28:39.559 --> 00:28:40.039 Go ahead. 516 00:28:41.279 --> 00:28:43.160 Yeah, I think it was nine difference. 517 00:28:45.839 --> 00:28:52.039 Okay, I don't do Here's here's my feeling. I would. 518 00:28:52.119 --> 00:28:55.680 I would want to know the difference if you know 519 00:28:55.720 --> 00:28:59.799 it's worth going after. But I is there a reason? 520 00:29:00.279 --> 00:29:02.880 And I'm just asking straight up, is there a reason 521 00:29:02.960 --> 00:29:05.079 why you don't want it? Do you know for sure 522 00:29:05.519 --> 00:29:08.880 that the aftermarket dealer that they're dealing with or distributor 523 00:29:09.000 --> 00:29:12.160 is bad? Have you heard bad things about it or what? 524 00:29:12.160 --> 00:29:15.000 What is your what is your reasoning? One of them 525 00:29:15.079 --> 00:29:18.119 is that it's pristine for damn sure? Right? I mean 526 00:29:18.480 --> 00:29:21.680 that sounds like you want you want to keep it pristine. 527 00:29:23.359 --> 00:29:26.559 Well, that's that's the main reason obviously. I Mean I've 528 00:29:26.599 --> 00:29:29.880 had aftermarket parts where the fit was just wonky, you know, 529 00:29:29.960 --> 00:29:33.839 And no I don't know the market quality. That's one thing. 530 00:29:34.240 --> 00:29:38.400 Yeah, that's right. You have one thing that you do 531 00:29:38.480 --> 00:29:40.880 have a right to do is after it's done, to 532 00:29:40.960 --> 00:29:44.319 protest it. But as far as negotiating, because it's all 533 00:29:44.359 --> 00:29:46.920 going to come down to the finish and fit it 534 00:29:47.039 --> 00:29:50.799 really is. Do you know what body shop? Are you 535 00:29:50.880 --> 00:29:52.680 allowed to use your own body shop? 536 00:29:54.000 --> 00:29:54.279 Yeah? 537 00:29:54.319 --> 00:29:56.680 I've already got that picked out. My mechanic has a 538 00:29:56.680 --> 00:29:58.640 little body shop that he works too, and I've been 539 00:29:58.640 --> 00:29:58.920 going in. 540 00:29:59.039 --> 00:30:02.880 Okay, good, you know, So what does your mechanics say? Well, 541 00:30:03.000 --> 00:30:05.559 what does your mechanics say about this? What does he think? 542 00:30:06.599 --> 00:30:08.680 Well, he said, I can wine and cry all I want, 543 00:30:08.680 --> 00:30:10.319 but they can do it based on the age of 544 00:30:10.359 --> 00:30:12.200 the vehicle. But that doesn't make any sense to me 545 00:30:12.240 --> 00:30:14.119 because I could bring in a three year old vehicle 546 00:30:14.160 --> 00:30:16.480 with eighty thousand miles and probably get Well. 547 00:30:16.359 --> 00:30:17.960 Well, let's let's go backwards. 548 00:30:18.000 --> 00:30:20.880 Let's let's say it was a nineteen fifty seven Chevy. 549 00:30:20.920 --> 00:30:23.279 I mean, you're not going to find an original OEM. 550 00:30:23.359 --> 00:30:24.079 So then what. 551 00:30:26.680 --> 00:30:31.039 We'll see, Duke, maybe and what could here all day? 552 00:30:31.079 --> 00:30:34.279 Here, here's what it boils down to, Duke, Here's what 553 00:30:34.279 --> 00:30:37.640 it boils down to not what you want, but what 554 00:30:37.839 --> 00:30:42.519 is equitable under the law. And equity under the law 555 00:30:42.680 --> 00:30:46.039 is sometimes different than what we think, just like when 556 00:30:46.079 --> 00:30:48.920 it comes to depreciation stuff. Hold on, let me put 557 00:30:48.960 --> 00:30:49.720 it a different way. 558 00:30:49.799 --> 00:30:54.559 What's worth more a twenty year old OEM bumper or 559 00:30:54.599 --> 00:30:57.920 a brand new aftermarket bumper? Which one would you pay 560 00:30:57.960 --> 00:30:58.359 more for? 561 00:31:00.880 --> 00:31:04.480 Well, what's worth more a two year old vehicle with 562 00:31:04.559 --> 00:31:06.960 eighty thousand miles on it or a nine year old 563 00:31:07.039 --> 00:31:08.680 vehicle with fifty thousand miles on it. 564 00:31:08.920 --> 00:31:13.680 That's Kelly, both right, You're both right. It comes down 565 00:31:13.759 --> 00:31:16.119 to value and what you're getting. Hold On, I got 566 00:31:16.160 --> 00:31:17.960 to take this break, but I think I have a 567 00:31:18.039 --> 00:31:24.480 quick solution to start with right after this. Hi, Tom Martino, 568 00:31:24.559 --> 00:31:26.799 your troubleshooter three oh three, seven to one three talk 569 00:31:27.200 --> 00:31:29.680 all right? So I was looking this up. It all 570 00:31:29.720 --> 00:31:33.119 comes down to fit, finish and quality. There is no 571 00:31:33.279 --> 00:31:37.480 such thing that forces OEM unless you can actually show 572 00:31:37.880 --> 00:31:41.640 that the OEM is substandard. Now, there are some people 573 00:31:41.640 --> 00:31:45.440 that are just meticulous and want OEM, and others are 574 00:31:45.480 --> 00:31:48.880 willing to take the others. The way I would handle it, 575 00:31:49.480 --> 00:31:51.880 Duke is I would let them do the repair and 576 00:31:51.920 --> 00:31:54.440 then inspect the final job. That's the way I would 577 00:31:54.440 --> 00:31:58.599 handle it. However, you have a right duke to go 578 00:31:58.680 --> 00:32:02.599 out and get an estimate using OEM and sue the 579 00:32:02.599 --> 00:32:07.160 other driver in small claims court for the OEM price period. 580 00:32:08.000 --> 00:32:12.480 You don't have to deal with their insurance company. You're 581 00:32:12.559 --> 00:32:15.920 not required to do anything like that, so you can 582 00:32:15.960 --> 00:32:21.000 simply say I'm not going to accept this. That's it. 583 00:32:21.079 --> 00:32:24.759 You're just not going to accept it, and then you're 584 00:32:24.799 --> 00:32:27.519 going to sue them for the price. And what they're 585 00:32:27.559 --> 00:32:30.519 going to do is yell and scream at their insurance 586 00:32:30.519 --> 00:32:33.559 company why am I be ensued? And the insurance company 587 00:32:34.079 --> 00:32:37.119 they'll most likely huff and puff and tell you have 588 00:32:37.200 --> 00:32:39.400 to take what you're going to get, and then you 589 00:32:39.519 --> 00:32:42.680 say no, and then you continue your small claim action. 590 00:32:43.279 --> 00:32:47.039 That will sometimes get it done in some cases, though 591 00:32:47.400 --> 00:32:51.279 insurance companies get real jerky about it. But that is 592 00:32:51.359 --> 00:32:55.559 your number one option would be small claims court. But 593 00:32:55.799 --> 00:33:01.200 I would personally first, if it was me, personally check 594 00:33:01.839 --> 00:33:05.519 the final repair so let us know how it goes. 595 00:33:05.559 --> 00:33:08.240 Three oh three seven one three talk seven one three 596 00:33:08.319 --> 00:33:12.200 eight two five five more coming up on the Troubleshooter show, 597 00:33:20.920 --> 00:33:23.880 Ripped up news. 598 00:33:24.440 --> 00:33:29.559 You need advice, so you don't help come running just. 599 00:33:29.640 --> 00:33:30.839 As as as we can. 600 00:33:32.160 --> 00:33:34.319 Shooter's gonna help coming. 601 00:33:34.680 --> 00:33:42.920 Man Dix is the Troubleshooter Show. No Tom Martino, Hey 602 00:33:43.000 --> 00:33:47.359 Tom Martino here, Welcome to the show. Let's solve your problems. 603 00:33:47.400 --> 00:33:50.079 Answer questions, take complaints, make your life a little easier. 604 00:33:50.160 --> 00:33:54.559 Larry wants to talk about comcasts and a billing issue. 605 00:33:55.279 --> 00:33:57.960 Whatever is on your mind, call us and call us 606 00:33:58.000 --> 00:34:00.359 before the problem gets bigg and out of hand. Today 607 00:34:00.400 --> 00:34:03.400 as a guest, we have on Bob Logan from Plumbline Services, 608 00:34:03.960 --> 00:34:07.519 and we do have a question here real quick here, Bob, 609 00:34:07.599 --> 00:34:09.960 how they somebody wants to know with a mini split. 610 00:34:10.679 --> 00:34:14.639 And for those listening, a mini split means just what 611 00:34:14.840 --> 00:34:19.639 it sounds like. It's a miniature heater and air conditioning unit. 612 00:34:20.639 --> 00:34:23.800 And it's split meaning there's a head unit that goes 613 00:34:23.840 --> 00:34:27.840 on an exterior wall that you access from inside your 614 00:34:27.880 --> 00:34:30.800 house with a remote control so you can turn on 615 00:34:30.920 --> 00:34:35.559 heat or air, and then that unit is connected to 616 00:34:35.679 --> 00:34:38.320 the guts of the unit, the compressor and all of 617 00:34:38.360 --> 00:34:43.679 that stuff remotely located. And that's why they're called splits 618 00:34:44.880 --> 00:34:47.679 technically though technically and I don't want to get too 619 00:34:47.760 --> 00:34:52.320 technical here, but aren't all units kind of split? Really? 620 00:34:52.360 --> 00:34:57.519 I mean, you know, like our conventional furnace has the 621 00:34:57.719 --> 00:35:01.639 entire unit inside the house, so that's not split. But 622 00:35:02.400 --> 00:35:06.079 what about air conditioning. Isn't that always split? Don't you 623 00:35:06.119 --> 00:35:07.679 always have a condenser outside? 624 00:35:08.360 --> 00:35:11.000 You do, and even a four stair system is called 625 00:35:11.000 --> 00:35:11.880 a split system. 626 00:35:11.960 --> 00:35:14.199 So okay, So so you do have some of the 627 00:35:14.239 --> 00:35:17.960 guts outside and some of it inside. This is a 628 00:35:18.039 --> 00:35:22.840 completely standalone unit where you can you don't need ductwork 629 00:35:22.920 --> 00:35:27.440 or anything. The air is introduced through the unit on 630 00:35:27.519 --> 00:35:30.679 the on the wall, the exterior wall, and that exterior 631 00:35:30.719 --> 00:35:34.119 wall unit is the head of the unit, and then 632 00:35:34.159 --> 00:35:38.119 it extends outside to the guts of the unit. Okay, 633 00:35:38.440 --> 00:35:40.239 using very basic terms. 634 00:35:40.039 --> 00:35:43.519 Yes, yeah, So if you have a standard air conditioner, 635 00:35:44.480 --> 00:35:46.679 if you looked, there's a what's called a line set 636 00:35:46.679 --> 00:35:49.719 coming from the air conditioner going into the air handler 637 00:35:50.039 --> 00:35:54.440 or the furnace and the uh on a mini split, 638 00:35:54.719 --> 00:35:57.760 like you said, there's a small head that is typically 639 00:35:57.800 --> 00:36:00.199 on the wall, sometimes it's in the ceiling. Yeah, but 640 00:36:00.400 --> 00:36:02.639 there's still a line set that goes out to the outside. 641 00:36:02.719 --> 00:36:04.320 So if you were to look at a mini split 642 00:36:04.320 --> 00:36:07.519 from the outside on the exterior wall, you would see 643 00:36:07.519 --> 00:36:08.760 something jutting. 644 00:36:08.400 --> 00:36:09.320 Out out on the wall. 645 00:36:09.519 --> 00:36:13.320 It would be well, I guess well, I'm saying if 646 00:36:13.360 --> 00:36:15.519 you went over to where the mini split was on 647 00:36:15.559 --> 00:36:18.559 the living room wall, yes, and you were on the outside, 648 00:36:18.559 --> 00:36:20.480 you'd see a tiny jut out of. 649 00:36:20.400 --> 00:36:23.000 That wall, yes, and a line coming out of it, 650 00:36:23.079 --> 00:36:23.960 and that line. 651 00:36:23.679 --> 00:36:25.639 Would go down to the guts of the system. 652 00:36:25.679 --> 00:36:26.039 Correct. 653 00:36:26.079 --> 00:36:28.800 Now, somebody wants to know now that we've described this 654 00:36:29.199 --> 00:36:33.159 as a mini split, it's smaller than usual, and there's 655 00:36:33.199 --> 00:36:36.800 the head unit on the wall and the guts somewhere 656 00:36:36.800 --> 00:36:40.239 on the ground near the house. How far can you go? 657 00:36:40.719 --> 00:36:43.760 Somebody said they need a mini split on a third story. 658 00:36:44.039 --> 00:36:47.039 How far can you go with that split system? 659 00:36:47.960 --> 00:36:53.440 Well, it's a so it's a closed loop system. So really, 660 00:36:54.920 --> 00:36:56.440 and I need to verify this because as you know, 661 00:36:56.480 --> 00:36:59.199 I'm not a technician, but I don't think there is 662 00:36:59.280 --> 00:36:59.960 a distance. 663 00:37:00.960 --> 00:37:03.000 It's just that it just has to be a closed Look, 664 00:37:03.159 --> 00:37:03.559 it's just. 665 00:37:03.519 --> 00:37:09.599 Like running, say a water lined there's you know, you 666 00:37:09.679 --> 00:37:10.320 got point. 667 00:37:10.800 --> 00:37:14.760 I understand. As long as it's enclosed and functioning properly, 668 00:37:15.159 --> 00:37:17.400 so they could easily put the head up on a 669 00:37:17.440 --> 00:37:21.360 third floor exterior wall and have the guts on the 670 00:37:21.400 --> 00:37:22.239 ground below it. 671 00:37:22.960 --> 00:37:23.280 Yes. 672 00:37:23.400 --> 00:37:27.039 Okay. My next question is can you have more than 673 00:37:27.159 --> 00:37:30.719 one head per guts? So if you have the big 674 00:37:31.079 --> 00:37:34.360 the guts outside on the ground, can you split off 675 00:37:34.400 --> 00:37:37.119 to more than just one head for one room? 676 00:37:37.480 --> 00:37:42.559 You can. Some of the systems do adapt for multiple heads, 677 00:37:42.800 --> 00:37:47.519 and so you know, it depends on what we what 678 00:37:47.639 --> 00:37:49.599 you have. If you have an older system that is 679 00:37:49.719 --> 00:37:52.800 just made for one head, you cannot add heads right. 680 00:37:52.800 --> 00:37:55.519 Right, But if you put in a brand new system system, 681 00:37:55.639 --> 00:37:58.840 you can put in multiple heads for one one set 682 00:37:58.840 --> 00:37:59.880 of guts, so to speak. 683 00:38:00.239 --> 00:38:03.519 I think you know most of the ones that we 684 00:38:03.599 --> 00:38:06.440 sell our three head systems. I think there are. 685 00:38:06.360 --> 00:38:10.559 Oh really, so you sell routinely three head systems. So 686 00:38:10.599 --> 00:38:12.559 they do three different areas of the home? 687 00:38:12.679 --> 00:38:13.039 Correct? 688 00:38:13.400 --> 00:38:15.400 And is that thermostatically controlled? 689 00:38:17.239 --> 00:38:20.480 It it's controlled by remote like you said. 690 00:38:20.320 --> 00:38:22.360 No, But what I mean is, but do you have 691 00:38:22.480 --> 00:38:25.800 thermostats set in those areas if you want to leave 692 00:38:25.840 --> 00:38:30.800 it automatic? You do not? Ok Oh? Okay, so you. 693 00:38:30.400 --> 00:38:33.559 You set the temperature on each head. 694 00:38:33.320 --> 00:38:35.960 Okay, so you would set the temperature by your remote 695 00:38:36.159 --> 00:38:38.519 for each head, so you can have three different areas 696 00:38:39.039 --> 00:38:42.000 heating and cooling, in three different ways, correct, all right? 697 00:38:42.400 --> 00:38:45.840 That you know. I'm fascinated by mini slits because what 698 00:38:46.000 --> 00:38:48.719 it does is opens up a whole new world for 699 00:38:48.840 --> 00:38:52.719 people who want to add heating and air and they 700 00:38:52.719 --> 00:38:57.119 don't have duct work. It really solves a lot of problems. 701 00:38:57.400 --> 00:39:01.480 But you have to have an exterior wall to to 702 00:39:01.880 --> 00:39:07.280 install it. All right, Larry, you want to talk about Comcast? 703 00:39:07.360 --> 00:39:07.960 What's going on? 704 00:39:08.039 --> 00:39:09.599 Larry? 705 00:39:10.519 --> 00:39:17.760 Yes, I'm a seasonal Comcast customer. Back in I go 706 00:39:17.800 --> 00:39:19.239 to Arizona in the winter time. 707 00:39:20.239 --> 00:39:22.239 I've been doing this, okay, and. 708 00:39:22.280 --> 00:39:25.760 Back in where they send me a final bill of 709 00:39:25.920 --> 00:39:30.519 thirty five dollars and thirty three cents, and I went online. 710 00:39:30.519 --> 00:39:34.400 Okay, So when you when you go back and forth, Larry, 711 00:39:34.719 --> 00:39:36.760 let me ask you this, when you go back and forth, 712 00:39:37.320 --> 00:39:44.480 do you turn off your system here while you're away? Yes? Okay, 713 00:39:44.639 --> 00:39:45.159 keep going. 714 00:39:46.960 --> 00:39:47.440 Yeah. 715 00:39:47.639 --> 00:39:50.360 And then they send me the bill, the final bill 716 00:39:50.440 --> 00:39:53.719 for thirty five dollars and thirty three cents, and I 717 00:39:53.840 --> 00:39:58.920 paid it through bill pay at US Bank and I 718 00:39:59.039 --> 00:40:02.239 let it go at that done. A month or so later, 719 00:40:02.480 --> 00:40:05.599 they start saying of it that I did not pay them, 720 00:40:06.519 --> 00:40:10.159 so I file online. You can't talk to anybody. They 721 00:40:10.199 --> 00:40:11.079 won't talk to you. 722 00:40:11.920 --> 00:40:13.079 They won't let to explain. 723 00:40:14.119 --> 00:40:17.920 And so I go online with comcasts and I say, 724 00:40:18.760 --> 00:40:23.320 this is a bill, it's a transaction. It was US Bank, 725 00:40:23.599 --> 00:40:27.440 this is the routing number, this is the account number, 726 00:40:28.159 --> 00:40:30.960 and I paid it, and then you don't hear anything 727 00:40:31.039 --> 00:40:34.159 from them, and they send me back says we're looking 728 00:40:34.199 --> 00:40:37.119 at it. And then if I remember, it looks like 729 00:40:37.159 --> 00:40:39.599 they took me off there. And now it's about six 730 00:40:39.639 --> 00:40:42.880 months later and they put me back on that I 731 00:40:42.960 --> 00:40:46.960 own thirty five dollars. Somebody won't They just won't talk 732 00:40:47.000 --> 00:40:50.239 to you. I won't listen to you if it was. 733 00:40:50.840 --> 00:40:54.119 But how many how many times did you how many 734 00:40:54.159 --> 00:40:56.360 times did you pay this thirty five dollars? 735 00:40:57.760 --> 00:40:58.599 Oh? Just once? 736 00:41:00.639 --> 00:41:03.760 Okay? And are they now saying you still again? 737 00:41:03.840 --> 00:41:05.679 Let it really confuse them? 738 00:41:06.599 --> 00:41:10.000 Right? So right now, what is your account show? 739 00:41:13.079 --> 00:41:15.440 It shows that I own thirty five dollars some thirty 740 00:41:15.440 --> 00:41:21.800 three cents and they turned it over to a collection agency. 741 00:41:19.840 --> 00:41:22.519 Even though and what do you have as proof of 742 00:41:22.639 --> 00:41:23.800 payment of this money? 743 00:41:25.960 --> 00:41:33.000 A US Bank transaction statement showing the day it cleared 744 00:41:33.199 --> 00:41:35.000 it went to comcav And. 745 00:41:34.960 --> 00:41:37.199 When you send that, okay, when you send that to 746 00:41:37.239 --> 00:41:39.760 them if you send that to them and say, hey, 747 00:41:39.840 --> 00:41:42.519 I paid it, here's proof, I mean, my god, what 748 00:41:42.559 --> 00:41:45.719 do they do? Well? 749 00:41:45.800 --> 00:41:49.880 Then I got an email back saying that, well, okay, 750 00:41:49.920 --> 00:41:54.679 this concludes everything. We'll look at it. We'll either going 751 00:41:54.760 --> 00:41:57.239 to give you a credit or you'll have to pay 752 00:41:57.280 --> 00:42:00.440 the bill. And that's the last started it. Then I say, 753 00:42:00.480 --> 00:42:01.440 I all the money. 754 00:42:01.239 --> 00:42:09.880 Again, that's ridiculous. I mean, this is now, Sus. I 755 00:42:09.960 --> 00:42:13.039 believe we have an angel over at Comcast or someone 756 00:42:13.440 --> 00:42:16.159 who will listen to us. I don't know if Sus 757 00:42:16.239 --> 00:42:19.199 is listening right this minute, but Mark, don't we have 758 00:42:19.239 --> 00:42:22.000 an angel over there or someone or Katchina that we 759 00:42:22.079 --> 00:42:26.239 can call and they usually resolve issues like this. I 760 00:42:26.280 --> 00:42:30.800 think what we ought to do is try to get 761 00:42:30.840 --> 00:42:35.239 this over to someone we know at corporate and see 762 00:42:35.239 --> 00:42:37.679 what they can do about it. Larry, I have no 763 00:42:38.000 --> 00:42:42.119 idea why it's getting bounced back and forth. It shows 764 00:42:42.159 --> 00:42:44.599 you paid it when you when you call him and 765 00:42:44.639 --> 00:42:48.079 contact him, they say, okay, everything's cool, and then a 766 00:42:48.079 --> 00:42:51.960 few months later it shows up again. That's basically what's happening, right. 767 00:42:52.920 --> 00:42:54.840 I think they know what the problem is. 768 00:42:56.440 --> 00:42:57.000 What is it? 769 00:42:57.360 --> 00:42:59.719 When you shut down your account, they open up a 770 00:42:59.760 --> 00:43:03.559 new comet from you. And so when I re leave 771 00:43:03.679 --> 00:43:06.920 them through US Bank and went into the long account, 772 00:43:06.960 --> 00:43:09.880 it went into my old Comcast A cone. 773 00:43:11.119 --> 00:43:15.719 I get it. I prod that. You know, why do 774 00:43:15.800 --> 00:43:18.599 they do that? Why don't they just suspend your account? 775 00:43:18.840 --> 00:43:21.039 Why don't they just suspend it? Why do they? 776 00:43:22.760 --> 00:43:26.039 Yeah, they they used to do, but you have one. 777 00:43:26.079 --> 00:43:29.400 The confuses everything is they give you a new account, 778 00:43:30.199 --> 00:43:32.320 and I could tell them what they kill it went to. 779 00:43:32.880 --> 00:43:34.719 I can give them a date, I can give them 780 00:43:34.719 --> 00:43:37.559 a transaction. I could show everything. 781 00:43:38.320 --> 00:43:41.119 But yeah, I think we need to call over there. 782 00:43:41.760 --> 00:43:44.280 We need to call over there. You know, here's what 783 00:43:44.280 --> 00:43:46.920 we're going to do. Let's see, I was giving one 784 00:43:47.000 --> 00:43:50.119 to Doc went to bow. Now let's just go, hey, Doc, 785 00:43:50.440 --> 00:43:53.840 here's what I'm thinking. If you work with Susan Kachina, 786 00:43:53.920 --> 00:43:57.039 I believe we have a contact over at Comcast, we 787 00:43:57.119 --> 00:44:00.719 can call for this poor guy and get taken care of. 788 00:44:01.079 --> 00:44:03.760 This is just what you call red tape. My god, 789 00:44:03.800 --> 00:44:06.280 it's amazing to me, with all the technology we have 790 00:44:06.400 --> 00:44:11.119 these days, how things continue to be screwed up. But listen, 791 00:44:11.440 --> 00:44:15.320 sometimes what it takes is the human touch. So hang 792 00:44:15.360 --> 00:44:17.880 on and I'm going to have deputy Doc. Doc. Are 793 00:44:17.960 --> 00:44:20.360 you there? Do I see you there? Yeah? Yeah, you're there. 794 00:44:20.400 --> 00:44:23.519 I see you all right, Bro. What I'm thinking is 795 00:44:23.639 --> 00:44:29.719 get from sues or Kachina. We have an angel, I 796 00:44:29.760 --> 00:44:32.519 believe over at Comcast who will take a look at 797 00:44:32.559 --> 00:44:35.559 these things and then let's get a call over to 798 00:44:35.639 --> 00:44:39.039 help this guy. Well, it is frustrating as hell, all right, 799 00:44:39.079 --> 00:44:42.239 thank you. Threeh three seven one three talks seven one 800 00:44:42.239 --> 00:44:47.079 three eight two five five. Listen, folks, if you're looking 801 00:44:47.079 --> 00:44:50.800 for a beautiful walk in shower, renew Home Innovations has 802 00:44:51.239 --> 00:44:56.920 the porcelain sided shower with sheet porcelain. I can't explain 803 00:44:56.960 --> 00:44:59.880 the beauty of porcelain until you see it. Especially add 804 00:45:00.119 --> 00:45:04.239 that no maintenance, no repairs, no grout lines. You can 805 00:45:04.280 --> 00:45:07.239 do your entire bathroom, you can do just the shower, 806 00:45:07.559 --> 00:45:10.079 you can do any part of the backsplash, whatever you 807 00:45:10.079 --> 00:45:12.760 want to do. They do it in two or three days, 808 00:45:13.079 --> 00:45:16.559 with months to pay, with no interest. That's renew Home 809 00:45:16.559 --> 00:45:20.960 Innovations dot Com. Three oh three nine zero four two thousand. 810 00:45:25.199 --> 00:45:30.320 Always lovely having Bob Logan in the house and Bob. 811 00:45:30.400 --> 00:45:35.039 Someone wants to know at what year now? I don't 812 00:45:35.039 --> 00:45:37.239 even know what they mean. At what year I mean, 813 00:45:37.360 --> 00:45:40.599 I imagine they are saying, how old do you start considering 814 00:45:40.719 --> 00:45:43.760 replacement of AC and does it always have to be 815 00:45:43.800 --> 00:45:47.559 done with the furnace is? What is the word on that? 816 00:45:48.079 --> 00:45:52.440 I would say my personal opinion is fifteen years before 817 00:45:52.480 --> 00:45:54.360 you start looking at replacing. 818 00:45:54.679 --> 00:45:57.760 If you've had an annual maintenance and it's been well 819 00:45:57.800 --> 00:46:02.000 maintained every year, then yes, maybe twenty years time, right, 820 00:46:02.039 --> 00:46:05.000 fifteen to twenty years. If it hasn't been maintained, we 821 00:46:05.079 --> 00:46:09.519 typically say about ten years when you should start looking. Now. Again, 822 00:46:09.559 --> 00:46:12.440 it's just like an automobile, right, It's you can't just 823 00:46:12.480 --> 00:46:14.199 look at the age or the mile is on it. 824 00:46:14.199 --> 00:46:16.519 One one's been maintained well, the other one hasn't been 825 00:46:16.519 --> 00:46:18.320 maintained well. There are a lot of factors that go 826 00:46:18.360 --> 00:46:22.880 into it. But my my opinion is when when the 827 00:46:22.920 --> 00:46:26.400 cost repairs just don't make sense, When when you're constantly 828 00:46:26.400 --> 00:46:29.199 taking time off work, your system is not keeping the 829 00:46:29.199 --> 00:46:33.480 house cool or warm, and it's just becomes a give give. 830 00:46:33.360 --> 00:46:36.159 Me a load of high. Now, give me a load 831 00:46:36.159 --> 00:46:39.480 of high on the complete system replaced from low to high. 832 00:46:39.519 --> 00:46:42.000 Well, let me go answer the other question first, So 833 00:46:42.360 --> 00:46:45.800 you do not have to replace the furnace and the 834 00:46:45.840 --> 00:46:49.280 air conditioner at the same time. We highly recommend it, 835 00:46:49.360 --> 00:46:52.480 especially with today's technology, because all the systems are communicating 836 00:46:53.039 --> 00:46:56.280 between the furnace, ac the third want them all together, Yes, 837 00:46:56.400 --> 00:47:00.000 it it'll to me, it makes sense. Very rare occasion, 838 00:47:00.039 --> 00:47:04.599 and we would not recommend that. But so high to 839 00:47:04.639 --> 00:47:05.599 low in. 840 00:47:05.559 --> 00:47:07.679 The market, in the market, not just you guys, but 841 00:47:07.760 --> 00:47:09.559 in the market. What are you seeing in high to low? 842 00:47:09.679 --> 00:47:11.760 Well, you can always get a handyman to install it. 843 00:47:11.920 --> 00:47:13.360 Well, of course, call us. 844 00:47:13.280 --> 00:47:16.320 Back to get it repaired or no, I know it's 845 00:47:16.360 --> 00:47:19.119 back in five years to replace it because it failed. 846 00:47:19.159 --> 00:47:21.199 But the units themselves are going to start. 847 00:47:21.000 --> 00:47:24.880 For a reputable company, yeah, you know, the full system, 848 00:47:26.320 --> 00:47:33.000 say fifteen thousand, and then for a single system, say 849 00:47:33.039 --> 00:47:34.239 fifteen to thirty. 850 00:47:34.000 --> 00:47:37.239 Thousand, okay, and the thirty would be all the bells 851 00:47:37.239 --> 00:47:37.760 and whistles. 852 00:47:37.800 --> 00:47:40.440 You can get right on that on that one system. 853 00:47:40.440 --> 00:47:42.360 And of course if you have multiple systems, then you're 854 00:47:42.440 --> 00:47:46.920 into a whole other because many homes, not many, but 855 00:47:47.000 --> 00:47:48.960 a lot of homes have two systems, and then some 856 00:47:49.000 --> 00:47:50.960 of the bigger homes have three or four. 857 00:47:51.000 --> 00:47:52.760 So right now, if I put in a system for 858 00:47:52.840 --> 00:47:55.639 fifteen grand, I'm going to get more and I maintain it, 859 00:47:56.000 --> 00:47:58.280 surely I can get more than fifteen years out of it. 860 00:47:58.320 --> 00:48:00.960 That would be one thousand dollars a year pro rated. 861 00:48:01.840 --> 00:48:05.119 If if you have a professional come out and maintain 862 00:48:05.159 --> 00:48:07.679 it every year. Yes, and you've changed your filter regularly 863 00:48:08.079 --> 00:48:09.480 and do the things. 864 00:48:09.440 --> 00:48:12.559 So most of the time, the longevity of a furnace 865 00:48:12.960 --> 00:48:15.320 is how you keep it basically right. 866 00:48:16.880 --> 00:48:20.559 You know again that so many people do not change 867 00:48:20.559 --> 00:48:23.039 the filter often enough. They don't they don't use the 868 00:48:23.079 --> 00:48:27.519 right filters. If you have pets, that's gonna or are 869 00:48:27.559 --> 00:48:30.199 you live in a dusty, dirty area, say more in 870 00:48:30.199 --> 00:48:32.280 a rural area where there's a lot of dust and dirt, 871 00:48:33.400 --> 00:48:37.119 you know that it's gonna just naturally cause more damage 872 00:48:37.159 --> 00:48:38.239 to the system over time. 873 00:48:39.000 --> 00:48:44.320 Now, Cheryl wants to talk about a rental property. Something's 874 00:48:44.360 --> 00:48:46.400 going on here, Cheryl, what's happening with you? 875 00:48:47.599 --> 00:48:52.800 Yes, let's see where do I start. Okay, I'm gonna 876 00:48:52.800 --> 00:48:55.320 try and keep the suck, saint the dust that I 877 00:48:55.400 --> 00:49:00.920 can't have. A rental property ended up with damage a 878 00:49:01.039 --> 00:49:03.960 leap from being under the toilet, had a great amount 879 00:49:04.000 --> 00:49:08.840 of damage. In my lease for this rental property, it 880 00:49:08.880 --> 00:49:12.800 did state quite often about the tenant being responsible for it. 881 00:49:12.920 --> 00:49:16.440 But I was a nice guy and didn't push it 882 00:49:16.800 --> 00:49:22.360 the cost on the tenant. Yet other part, my insurance 883 00:49:22.440 --> 00:49:25.199 doesn't seem to say it says that they do not 884 00:49:25.360 --> 00:49:28.280 have to cover any of it. Yet I'm sitting here 885 00:49:28.360 --> 00:49:33.000 looking at the rite up from my insurance company and 886 00:49:33.519 --> 00:49:36.000 there's a couple of sentences here that say they should 887 00:49:36.039 --> 00:49:37.559 be covering part of it. 888 00:49:39.280 --> 00:49:44.199 Why don't you explain what the issue was? Yeah, here's 889 00:49:44.280 --> 00:49:47.519 what we want to know, Cheryl. You have a rental property. 890 00:49:47.880 --> 00:49:51.840 You're the landlord. Now tell me what tell us exactly 891 00:49:51.880 --> 00:49:54.599 what the damage is. When you say you had damage 892 00:49:54.639 --> 00:49:57.639 near the toilet, What is the damage? What tell me 893 00:49:57.679 --> 00:49:58.480 how it's caused? 894 00:50:00.079 --> 00:50:08.159 Toilet leaked? It was listed as a broken pipe and 895 00:50:08.960 --> 00:50:10.760 the seal Where. 896 00:50:10.519 --> 00:50:12.800 Did it leak? Where did it leak? Did it leak 897 00:50:12.920 --> 00:50:14.559 under where the seal is? 898 00:50:15.559 --> 00:50:16.559 The toilet was? 899 00:50:16.760 --> 00:50:17.119 Okay? 900 00:50:17.239 --> 00:50:19.760 Is it the toilet above her leaked down into hers? 901 00:50:19.800 --> 00:50:22.440 Didn't your other neighbor on top of a leak as well? 902 00:50:23.880 --> 00:50:24.039 No? 903 00:50:24.039 --> 00:50:26.280 No, no, no, no, Okay, it's a single family home, 904 00:50:26.360 --> 00:50:29.960 got it. No, it just moved downstairs into the wall. 905 00:50:30.119 --> 00:50:34.239 Got it? The other right, Cheryl, Here here's what I 906 00:50:34.239 --> 00:50:37.679 want to tell you. Homeowner's insurance. This is this is 907 00:50:37.719 --> 00:50:42.079 a really complicated issue for some people. Homeowner's insurance is 908 00:50:42.119 --> 00:50:45.519 not a warranty. It does not just fix things or 909 00:50:45.559 --> 00:50:49.320 pay for damage unless there is an event associated with it. 910 00:50:49.760 --> 00:50:52.639 If you had leakage over a long period of time, 911 00:50:53.400 --> 00:50:57.039 it's not going to cover you, Okay. It only covers 912 00:50:58.239 --> 00:51:04.079 like catastrophic event or sudden and unusual events. It doesn't 913 00:51:04.199 --> 00:51:08.960 cover normal repairs and maintenance. So it depends on how 914 00:51:09.000 --> 00:51:12.719 this leak started and how long it was going on. 915 00:51:13.199 --> 00:51:18.039 There is no simple answer. Sometimes water damage is covered. 916 00:51:18.639 --> 00:51:22.719 Most of the time it is not covered. But now, 917 00:51:22.760 --> 00:51:27.119 going beyond that, let's talk about the tenant being responsible. 918 00:51:27.719 --> 00:51:31.800 If this is something that is hidden and something that 919 00:51:31.960 --> 00:51:35.360 is in the wall, a tenant would never be responsible 920 00:51:35.440 --> 00:51:38.440 for your internal plumbing. We got to get a better 921 00:51:38.559 --> 00:51:42.400 picture as to what's wrong with this, Like how long 922 00:51:43.079 --> 00:51:47.719 was that tenant inside that apartment? How long have you 923 00:51:47.800 --> 00:51:53.480 been renting to that tenant year and a half? Okay, 924 00:51:53.880 --> 00:52:03.039 Now do you think that tenant caused that damage? Probably not? Okay, 925 00:52:03.480 --> 00:52:07.679 so you probably they didn't you were you? Go ahead? 926 00:52:07.800 --> 00:52:11.239 Yeah, go ahead? No, no, no, that probably not they weren't 927 00:52:11.280 --> 00:52:16.840 aware of it, so they were yes, So how much. 928 00:52:16.719 --> 00:52:18.599 Have you had a bit on what it will cost 929 00:52:18.639 --> 00:52:19.239 to fix this? 930 00:52:20.119 --> 00:52:21.920 Oh, I've already had it done. 931 00:52:22.280 --> 00:52:26.480 I've had to How much did it cost? How much 932 00:52:26.519 --> 00:52:27.079 it cost? 933 00:52:27.639 --> 00:52:30.360 About twenty two thousand? 934 00:52:32.239 --> 00:52:40.320 Oh my god, oh myrd What was done? 935 00:52:40.679 --> 00:52:45.519 Well, the one big expense was putting up the tenant 936 00:52:45.599 --> 00:52:48.239 into a different home because it became unlivable. There was 937 00:52:48.280 --> 00:52:51.280 only two bathrooms and both athoms were screwed up. He 938 00:52:51.440 --> 00:52:55.199 could have stayed there, but he was just insisting that 939 00:52:55.239 --> 00:52:58.800 it was impossible to stay there. There had been sumbled, 940 00:52:59.159 --> 00:53:02.840 not a lot. The mitigators went into the tune of 941 00:53:02.840 --> 00:53:09.599 seventy or six hundred, something like that and overly tore 942 00:53:09.719 --> 00:53:12.880 up the house. So it was not that comfortable to 943 00:53:12.920 --> 00:53:16.039 be there. But the mold and everything was gone, the 944 00:53:16.119 --> 00:53:18.119 leaks were fixed. Blah blah blah. 945 00:53:19.480 --> 00:53:22.920 No, more right, you got. I'm telling you, I hope 946 00:53:24.320 --> 00:53:27.880 you might have been a victim here, Cheryl. Where they charge, 947 00:53:27.920 --> 00:53:30.800 they always charge you forself. It's hard. It's hard for 948 00:53:30.840 --> 00:53:33.159 me to say that now that it's all done. But 949 00:53:33.400 --> 00:53:36.360 here's the good news. It's all done. You're out twenty 950 00:53:36.360 --> 00:53:39.400 two grand. Let's try to figure out who would be 951 00:53:39.440 --> 00:53:44.840 responsible for this more than that, more than that because. 952 00:53:44.480 --> 00:53:47.800 I opted to have the water system. Whoever put the 953 00:53:47.800 --> 00:53:48.960 water system in the house. 954 00:53:48.800 --> 00:53:50.679 At one point did not do. 955 00:53:50.599 --> 00:53:53.599 A really good job underneath the house, really not relating 956 00:53:53.639 --> 00:53:57.039 to the toilet at all, and I had that whole 957 00:53:57.079 --> 00:53:59.159 system reach so you upgraded. 958 00:53:59.360 --> 00:54:02.920 Okay, but that well, how much was just how much 959 00:54:03.079 --> 00:54:06.599 was just how much was just the leak, just the 960 00:54:06.679 --> 00:54:09.760 leak getting that fixed and the mold? How much was that. 961 00:54:11.280 --> 00:54:18.800 About? Realistically over maybe twenty five hundred I'm thinking twenty 962 00:54:18.800 --> 00:54:21.679 five I mean thousand, like twenty five thousand, totally okay, 963 00:54:21.920 --> 00:54:26.119 including putting him up at a place for forty four 964 00:54:26.280 --> 00:54:27.800 one hundred dollars. 965 00:54:28.599 --> 00:54:30.679 All right, here's what I want to do. I want 966 00:54:30.719 --> 00:54:33.679 to get compass insurance on and I want to talk 967 00:54:33.719 --> 00:54:37.239 about some of these expenses which should be which I 968 00:54:37.360 --> 00:54:39.920 think sounds like it should be covered if you you 969 00:54:40.079 --> 00:54:46.039 did have a landlord policy, right, yeah, Now, even though 970 00:54:46.119 --> 00:54:49.920 the cause of the loss may have not been covered, 971 00:54:50.480 --> 00:54:55.000 it sounds like there should be some coverage for temporary 972 00:54:55.079 --> 00:54:58.199 housing and stuff like that. Mark, don't you think that 973 00:54:58.320 --> 00:55:00.719 some of these rental policies would for that? 974 00:55:00.960 --> 00:55:03.320 I don't know to me like, I don't know if 975 00:55:03.360 --> 00:55:06.719 they do or not. Honestly, I would doubt they do. Actually, 976 00:55:07.840 --> 00:55:11.000 well really, okay, Yeah, what's your readon. 977 00:55:11.320 --> 00:55:19.079 In front of me? Loss of rent? Yeah, meaning loss 978 00:55:19.079 --> 00:55:21.639 of rental income to you from that part of the 979 00:55:22.079 --> 00:55:26.239 described location at the time of loss. Less expensive. 980 00:55:26.360 --> 00:55:30.119 But that's uncovered the way want that's un acovered event. 981 00:55:31.800 --> 00:55:33.559 Oh okay, it has to be a covered event. 982 00:55:33.679 --> 00:55:34.440 Yeah, of course. 983 00:55:34.800 --> 00:55:38.159 Well, we don't know. Sometimes, Mark, sometimes it does, sometimes 984 00:55:38.159 --> 00:55:40.719 it doesn't, or there's a limit. But but Cheryl, I 985 00:55:40.719 --> 00:55:44.239 have another question. Lack of rent. They should have been 986 00:55:44.280 --> 00:55:47.840 paying full rent if you provide a temporary housing. So 987 00:55:48.000 --> 00:55:50.719 are you telling me they stop paying rent? 988 00:55:51.199 --> 00:55:52.639 No? I did get their rent. 989 00:55:54.000 --> 00:55:57.039 Okay, all right, hold on, Cheryl, Let's put her on hold. 990 00:55:57.119 --> 00:56:00.840 Let's get Brian or someone from Compassing Insurance to talk 991 00:56:00.880 --> 00:56:06.719 about this. It's really important to differentiate these losses because 992 00:56:06.760 --> 00:56:10.320 so many people have these kinds of losses and they're 993 00:56:10.360 --> 00:56:15.039 wondering what does homeowner's insurance cover. Again, there's a big 994 00:56:15.079 --> 00:56:20.760 confusion between warranty and insurance and where they differ. We 995 00:56:20.840 --> 00:56:23.280 have more coming up on the Troubleshooter Show, but this 996 00:56:23.480 --> 00:56:27.039 is important to differentiate three O three seven one three 997 00:56:27.119 --> 00:56:29.440 eight two five five. So let's try to get compass 998 00:56:29.480 --> 00:56:32.639 on K and H. Home Solutions now does painting as well, 999 00:56:32.880 --> 00:56:36.119 so they have beautiful exterior products for your home, window, siding, doors, 1000 00:56:36.119 --> 00:56:44.159 and more. And they also have painting pros Khwindows dot Com. 1001 00:56:44.199 --> 00:56:46.719 Tom Martinez here three O three seven one three eight 1002 00:56:46.800 --> 00:56:50.719 two five five. All right, So Bob Logan is with 1003 00:56:50.800 --> 00:56:55.039 us from Plumbline Services today Plumbline services for plumbing, heating, cooling, 1004 00:56:55.079 --> 00:56:59.480 electric entrains. Somebody wants to know and I this is 1005 00:56:59.639 --> 00:57:03.360 my word, not the texture, but I discerned what they want. 1006 00:57:03.719 --> 00:57:09.639 Can you waste efficiency when you put in a system? Sometimes? 1007 00:57:09.800 --> 00:57:12.159 Is it worth going really efficient if your home is 1008 00:57:12.199 --> 00:57:15.960 not really efficient? That's a really good question. I mean, 1009 00:57:16.000 --> 00:57:18.519 if you have an older home and you have just 1010 00:57:18.559 --> 00:57:21.360 an older home with maybe not the best installation, not 1011 00:57:21.440 --> 00:57:23.920 the best windows, not the best everything, aren't you wasting 1012 00:57:23.920 --> 00:57:25.440 money if you put a high efficiency in? 1013 00:57:25.840 --> 00:57:28.440 Well not necessarily the system itself is still going to 1014 00:57:28.559 --> 00:57:29.280 run more efficient. 1015 00:57:29.400 --> 00:57:32.719 Well, sure, but can you is there a point where 1016 00:57:32.880 --> 00:57:33.800 it's not worth it? 1017 00:57:33.920 --> 00:57:38.719 I mean, I mean again, there's just so many factors, 1018 00:57:38.760 --> 00:57:41.519 windows and insulation, you know, everything else. 1019 00:57:41.559 --> 00:57:44.719 But I personally believe if you're going to do a furnish, 1020 00:57:44.719 --> 00:57:47.159 you should go the extra mile to the caulking in 1021 00:57:47.280 --> 00:57:49.039 and the windows and the other. So, I mean, I 1022 00:57:49.119 --> 00:57:50.760 really do believe that if you're going to be in 1023 00:57:50.760 --> 00:57:51.280 the house a. 1024 00:57:51.239 --> 00:57:56.800 While, Yeah, I agree with you wholeheartedly. Insulation is another one. 1025 00:57:56.840 --> 00:57:58.320 You know, most people living in their home for years 1026 00:57:58.360 --> 00:58:00.559 and years and don't even think about the end in 1027 00:58:00.599 --> 00:58:06.880 their attic, and so many times getting new insulation will 1028 00:58:06.880 --> 00:58:07.800 help to make it. 1029 00:58:08.280 --> 00:58:10.719 Can you still do an eighty percent efficient or do 1030 00:58:10.880 --> 00:58:11.559 they still sell? 1031 00:58:12.000 --> 00:58:12.400 Yeah? 1032 00:58:12.480 --> 00:58:14.400 So is that the lowest, right? Eighty percent? 1033 00:58:14.480 --> 00:58:15.559 That's correct? 1034 00:58:15.679 --> 00:58:18.679 And then at this altitude it's not even eighty right, 1035 00:58:18.960 --> 00:58:20.000 that's all sea level. 1036 00:58:20.079 --> 00:58:23.679 Eventually those will go away. But and also your your 1037 00:58:23.760 --> 00:58:27.159 system will diminish over time, and so if you bought 1038 00:58:27.159 --> 00:58:30.840 an eighty percent er, say ten fifteen years ago, it 1039 00:58:30.960 --> 00:58:33.559 might only be running it says sixty five percent efficient 1040 00:58:33.639 --> 00:58:36.960 right now, hey Bob. Those so they do diminish overtime. 1041 00:58:36.559 --> 00:58:40.039 On the high on the higher efficiency ones where they 1042 00:58:40.119 --> 00:58:42.599 have to add that PVC pipe. I know when I 1043 00:58:42.679 --> 00:58:46.000 got my new firmace years ago, they had to add 1044 00:58:46.039 --> 00:58:49.920 that pipe and run it out on the lower efficiency, 1045 00:58:50.039 --> 00:58:52.920 does that still have to be added if something happens 1046 00:58:52.960 --> 00:58:55.559 to be in a weird place where running that pipe 1047 00:58:55.639 --> 00:58:59.280 to the outside would be insane to new low efficiency 1048 00:58:59.360 --> 00:59:03.519 or eighty percent still need that PVC pipe, they. 1049 00:59:03.760 --> 00:59:06.880 Do not, And that's one of the reasons why you 1050 00:59:06.960 --> 00:59:11.320 might stay with an eighty percenter if the venting is 1051 00:59:11.480 --> 00:59:13.360 too hard to that. 1052 00:59:15.000 --> 00:59:17.239 Extra PVC for the PVC is. 1053 00:59:17.199 --> 00:59:19.159 For the seal combustion. 1054 00:59:19.719 --> 00:59:24.039 For time, we had somebody, we had someone whose utility 1055 00:59:24.119 --> 00:59:26.760 room was in apparently in the middle of their basement, 1056 00:59:27.559 --> 00:59:30.679 and in order to get that PVC out through these 1057 00:59:30.719 --> 00:59:34.440 big cement cylinder walls not only in the storage area, 1058 00:59:34.519 --> 00:59:37.400 but then the basement walls costs more than the whole 1059 00:59:37.480 --> 00:59:39.599 damn high efficiency furnace. 1060 00:59:39.679 --> 00:59:42.679 It was now I know, right, And in that case, 1061 00:59:42.679 --> 00:59:45.800 we would recommend staying with an eighty percenter. My my 1062 00:59:45.880 --> 00:59:49.199 house and Castle Rock that that I just sold, I 1063 00:59:49.280 --> 00:59:53.079 just replaced those systems four years ago and put eighty 1064 00:59:53.119 --> 00:59:56.559 percent in those for that same reason. Now mine mine 1065 00:59:57.039 --> 01:00:00.639 was because the basement was completely finished and and I 1066 01:00:00.679 --> 01:00:01.239 didn't want. 1067 01:00:01.119 --> 01:00:04.760 To have to So you need to tell people talk 1068 01:00:04.840 --> 01:00:10.320 about point. There are two things I think that are 1069 01:00:10.840 --> 01:00:14.199 design flaws in a lot of houses, and it causes 1070 01:00:14.320 --> 01:00:17.840 us to have inefficient heating and cooling systems for the 1071 01:00:17.880 --> 01:00:20.760 life of the home. And if you're buying a new home, 1072 01:00:20.800 --> 01:00:23.480 you need to look for these elements, or if you're 1073 01:00:23.519 --> 01:00:25.960 buying even buying a used home. If you're buying a home, 1074 01:00:26.440 --> 01:00:31.079 it's really important to consider these items first and foremost. 1075 01:00:31.159 --> 01:00:34.039 Your furnace needs to be in an area where it 1076 01:00:34.119 --> 01:00:42.039 has free access and unfettered access to combustion air. We 1077 01:00:42.159 --> 01:00:45.760 don't realize how much a furnace breathes. If you picture 1078 01:00:45.800 --> 01:00:49.280 a furnace and you could see the air molecules, you 1079 01:00:49.320 --> 01:00:52.840 could see them. That is sucking in a bunch of 1080 01:00:52.920 --> 01:00:59.199 air to combust That that's combustion air, and that chokes 1081 01:00:59.239 --> 01:01:02.400 down a furnace. And people who put these in and 1082 01:01:02.480 --> 01:01:06.519 don't put in enough combustion air have no idea that 1083 01:01:06.559 --> 01:01:09.960 they're choking their furnace down, and their furnace, like you said, Bob, 1084 01:01:10.239 --> 01:01:12.159 the best furnace in the world can give you the 1085 01:01:12.159 --> 01:01:16.280 worst service if it's not done correctly. Correct one of 1086 01:01:16.320 --> 01:01:22.360 those is combustion air number two, which is extremely important, 1087 01:01:22.679 --> 01:01:25.559 and I would say right now about eighty five percent 1088 01:01:25.599 --> 01:01:29.719 of the houses suffer from this, and that is adequate 1089 01:01:30.360 --> 01:01:34.079 return air. Now there's two different things. You have air 1090 01:01:34.119 --> 01:01:37.800 for the fire, the combustion which keeps the burners going. 1091 01:01:38.480 --> 01:01:42.960 Then you have the heating itself. And that air that 1092 01:01:43.119 --> 01:01:46.960 is heated in your home has to return to the 1093 01:01:47.000 --> 01:01:50.880 furnace to be reheated, and then new air is pushed 1094 01:01:50.880 --> 01:01:55.760 out into the home. It's a circulation of air. Cold 1095 01:01:55.760 --> 01:01:59.039 air comes into the furnace, that's called return air, It 1096 01:01:59.079 --> 01:02:02.199 gets heated and get sent out to the house. Then 1097 01:02:02.239 --> 01:02:04.800 that other air that was sent out to the house 1098 01:02:04.880 --> 01:02:09.000 moments ago is now returned to the furnace. So many 1099 01:02:09.000 --> 01:02:15.000 homes have vents to feed cool or heated air into 1100 01:02:15.039 --> 01:02:19.400 the home, but they lack the return air to keep 1101 01:02:19.440 --> 01:02:23.239 the system balanced. And I know, Bob, I know from 1102 01:02:23.480 --> 01:02:27.320 previous discussions you guys have gone in and help people 1103 01:02:28.320 --> 01:02:32.079 increase their efficiency without installing anything but more return air. 1104 01:02:32.480 --> 01:02:35.280 That's right. In fact, even during a new installation, many 1105 01:02:35.320 --> 01:02:40.000 times will increase the return air during the installation new homes. 1106 01:02:40.039 --> 01:02:42.360 Why are new homes so stingy on return air? 1107 01:02:42.480 --> 01:02:45.119 Well, and the newer homes aren't as stingy. 1108 01:02:44.800 --> 01:02:48.840 Okay, But maybe that there was a time. 1109 01:02:48.639 --> 01:02:50.519 One of the mistakes that people make too, is that 1110 01:02:50.559 --> 01:02:54.800 they'll put couches or credenzas or something in front of 1111 01:02:54.800 --> 01:02:58.159 that return air and they're blocking the return air exactly. 1112 01:02:58.239 --> 01:03:01.400 They either need to move or move it away from 1113 01:03:01.400 --> 01:03:04.280 the wall so that return air can make its way 1114 01:03:04.280 --> 01:03:04.639 back to. 1115 01:03:04.559 --> 01:03:06.480 The first In fact, there's a return air over there. 1116 01:03:06.519 --> 01:03:08.719 You can see that lower one right there, and I 1117 01:03:08.800 --> 01:03:11.199 used to have a couch over that, and that severely 1118 01:03:11.320 --> 01:03:14.360 hinders the circulation of your air. So if you're looking 1119 01:03:14.440 --> 01:03:18.239 at a new used home, look at combustion air and 1120 01:03:18.760 --> 01:03:21.440 you can easily add it if your furnace is in 1121 01:03:21.519 --> 01:03:24.280 a good place. But as Mark mentioned before, when the 1122 01:03:24.280 --> 01:03:26.960 furnace is in the middle of a finished area, you 1123 01:03:27.039 --> 01:03:29.480 may not be able to easily add it. So make 1124 01:03:29.519 --> 01:03:33.039 sure your furnace is an area that can get combustion air, 1125 01:03:33.440 --> 01:03:37.679 and also that you have enough return air. Now let 1126 01:03:37.760 --> 01:03:41.239 me ask you this, Bob. In general, does the return 1127 01:03:41.280 --> 01:03:42.960 air have to be in every room? Do you have 1128 01:03:43.000 --> 01:03:45.159 to have a return air vent in every section of 1129 01:03:45.199 --> 01:03:47.719 the house or every room? You do not? 1130 01:03:48.039 --> 01:03:50.840 Okay, Yeah, it depends on how the house is constructed. 1131 01:03:51.199 --> 01:03:54.360 Open floor plans don't need as much moskare okay, but. 1132 01:03:54.440 --> 01:03:57.000 You should have Do you guys do those calculations when 1133 01:03:57.000 --> 01:03:59.000 somebody comes in to replace a furnace? 1134 01:03:59.119 --> 01:04:01.880 We do, we would we do what it's called a 1135 01:04:01.920 --> 01:04:06.280 heatload calculation. And again all companies should do this prior 1136 01:04:06.360 --> 01:04:09.199 to putting a system in. Many companies will just look 1137 01:04:09.199 --> 01:04:11.079 at what you have in there and then replace, swap 1138 01:04:11.159 --> 01:04:14.199 it out, or they'll just base it strictly on your 1139 01:04:14.199 --> 01:04:16.920 square footage and say, you know your house is twenty 1140 01:04:16.960 --> 01:04:20.119 four hundred square feed therefore you need this. Again, there's 1141 01:04:20.159 --> 01:04:21.800 so many calculations. 1142 01:04:21.239 --> 01:04:23.440 Got to take. Gotta take this break. We got more 1143 01:04:23.559 --> 01:04:30.440 right after this. Tom Martino here, Welcome to the show. Okay, 1144 01:04:30.559 --> 01:04:32.760 let's go to the phones. If you have a problem, 1145 01:04:32.840 --> 01:04:36.320 question and complain, give us a call Raquel. Let's just 1146 01:04:36.320 --> 01:04:38.239 bring her up right away. Try to squeeze her in 1147 01:04:38.280 --> 01:04:44.840 to get started. Oh she's not there, she's not ready. Okay, fine, 1148 01:04:45.239 --> 01:04:49.400 we do have a question about HVAC. Someone has a 1149 01:04:49.480 --> 01:04:52.800 question about an air conditioner. When they have two distinct 1150 01:04:52.840 --> 01:04:55.480 areas of a home, do they need two air conditioners? 1151 01:04:55.800 --> 01:04:58.000 Bob Logan, do you need when do you have to 1152 01:04:58.000 --> 01:05:00.280 have multiple units as opposed to one? You in it? 1153 01:05:00.840 --> 01:05:04.840 Well? It which they say distinct areas. I mean, as 1154 01:05:04.840 --> 01:05:07.719 long as the air can flow from one to the 1155 01:05:07.760 --> 01:05:09.239 other to the other, then you're okay. 1156 01:05:09.400 --> 01:05:13.280 But would you put a thermostat in each area or not? 1157 01:05:13.400 --> 01:05:15.199 You can't do that unless it was zoned. 1158 01:05:15.679 --> 01:05:16.719 Not unless it was zoned. 1159 01:05:16.760 --> 01:05:18.960 Correct, and explain how zoning works. 1160 01:05:19.280 --> 01:05:24.800 So, so basically, zoning is redirecting where they where the 1161 01:05:24.840 --> 01:05:25.639 air is moving. 1162 01:05:26.079 --> 01:05:28.599 So you can have one bigger unit, maybe. 1163 01:05:28.559 --> 01:05:30.920 One system, and say you wanted to go to two 1164 01:05:30.960 --> 01:05:32.960 different areas of the house, maybe. 1165 01:05:33.639 --> 01:05:34.960 Like upstairs and downstairs. 1166 01:05:35.000 --> 01:05:37.599 Upstairs downstairs, maybe it's a master bedroom and then the 1167 01:05:37.639 --> 01:05:38.159 main level. 1168 01:05:38.440 --> 01:05:41.960 Yeah like that. Yeah, and uh yeah, So does it 1169 01:05:42.039 --> 01:05:43.800 literally divert the duct work? 1170 01:05:43.960 --> 01:05:46.079 It diverts the airflow? Correct? 1171 01:05:46.239 --> 01:05:49.400 And do you do that where the duct originates or 1172 01:05:49.800 --> 01:05:53.079 at the rest as at the the vents. 1173 01:05:55.719 --> 01:05:59.840 It's it's where the it's within the duct work. 1174 01:05:59.840 --> 01:06:03.519 I'm I'm not okay, no, No, we'll clarify that. It's 1175 01:06:03.559 --> 01:06:06.360 called ducting and it's called zoning. And we'll go over 1176 01:06:06.440 --> 01:06:08.280 that because a lot of people need that and they 1177 01:06:08.280 --> 01:06:10.599 don't even know they need it. We'll talk about this 1178 01:06:10.639 --> 01:06:12.559 and more coming up on The Troubleshooter Show. 1179 01:06:23.079 --> 01:06:23.920 Ripped up. 1180 01:06:25.400 --> 01:06:28.480 Need advice, so you don't have. 1181 01:06:30.639 --> 01:06:33.079 Come running just as as can. 1182 01:06:34.320 --> 01:06:36.280 Shooter's gonna help come. 1183 01:06:36.880 --> 01:06:43.719 Man, This is the Troubleshooter Show. No Tom Martino, Hello 1184 01:06:43.880 --> 01:06:47.760 Tom Martino. Here, let's talk about your problems, questions and complains. 1185 01:06:48.000 --> 01:06:50.920 You know, this is really the only show anywhere that 1186 01:06:51.039 --> 01:06:54.639 talks about everyday aches and pains, the things that really 1187 01:06:54.679 --> 01:06:57.760 make you tick every single day, and the things I 1188 01:06:57.840 --> 01:07:00.760 like to say that tick you off. So the Wall 1189 01:07:00.760 --> 01:07:04.559 Street Journal had a very interesting article from a technology 1190 01:07:04.599 --> 01:07:09.760 firm that says, watch out for unsubscribed buttons that you 1191 01:07:09.800 --> 01:07:12.199 know and I hit them all the time, by the way, 1192 01:07:13.000 --> 01:07:17.559 And they're recommending now that you don't unsubscribe. Just ignore 1193 01:07:17.599 --> 01:07:22.320 the emails. Just ignore them. Unsubscribing puts you on a 1194 01:07:22.360 --> 01:07:27.400 list of verified accounts. Sometimes in other cases it brings 1195 01:07:27.440 --> 01:07:30.880 you to nefarious links that can do harm to you. 1196 01:07:31.480 --> 01:07:36.440 So unsubscribing your email is something that you should think 1197 01:07:36.480 --> 01:07:40.519 of is very risky. Now I did not know that, 1198 01:07:40.559 --> 01:07:43.800 but I'm going to go to my most paranoid person 1199 01:07:43.880 --> 01:07:46.320 that I know when it comes to ant. How did 1200 01:07:46.360 --> 01:07:49.360 you know? Wait, wait, you started perching yourself already. How 1201 01:07:49.400 --> 01:07:51.599 did you know I was going to say, Deputy d Oh. 1202 01:07:51.440 --> 01:07:53.960 I get accused by you and Mark every day of 1203 01:07:54.000 --> 01:07:54.800 being paranoid. 1204 01:07:55.119 --> 01:07:57.119 And you know what, a lot of the stuff you 1205 01:07:57.159 --> 01:07:59.840 say comes to pass. So they're saying, you told me 1206 01:07:59.840 --> 01:08:03.599 to unsubscribe one time, and this is saying you absolutely 1207 01:08:03.679 --> 01:08:05.079 do not unsubscribe. 1208 01:08:05.239 --> 01:08:09.639 Yeah, I unsubscribe from trusted vendors, so there are places 1209 01:08:09.679 --> 01:08:11.400 where I bought stuff and then I get on their 1210 01:08:11.480 --> 01:08:12.400 junk mail list. 1211 01:08:12.280 --> 01:08:14.440 And you know for sure it's real, Yeah, because they're. 1212 01:08:14.360 --> 01:08:16.159 Legitimate retailers on the Internet. 1213 01:08:16.600 --> 01:08:18.600 But I also get an enormous amount of just regular 1214 01:08:18.680 --> 01:08:21.479 spam email like well, luck, we all do. And yeah, 1215 01:08:21.520 --> 01:08:24.520 you definitely should never hit the unsubscribe because they just validate. 1216 01:08:24.600 --> 01:08:27.520 All they do is they validate that somebody is over 1217 01:08:27.520 --> 01:08:30.720 there receiving, reading, and opening these emails, and then then 1218 01:08:30.760 --> 01:08:33.880 they care enough to respond and then they sell your 1219 01:08:34.000 --> 01:08:36.800 email address to other junk mail exactly. 1220 01:08:37.079 --> 01:08:39.640 Now, Raquel, what's going on with you. 1221 01:08:42.880 --> 01:08:47.880 It's actually my best friend who is on suction eight 1222 01:08:47.960 --> 01:08:53.880 housing and in a Denver Housing Authority control building, and 1223 01:08:54.960 --> 01:08:56.000 what they have done and this. 1224 01:08:55.960 --> 01:08:59.640 Woman has stage four liver cancer and it's not aw 1225 01:09:00.039 --> 01:09:03.960 So this is a very messed up situation. She moved 1226 01:09:03.960 --> 01:09:07.800 in in February. The deposit was seventeen hundred and fifty dollars, 1227 01:09:07.840 --> 01:09:08.520 which of course she. 1228 01:09:08.520 --> 01:09:09.159 Didn't have in full. 1229 01:09:09.239 --> 01:09:11.920 They said, no problems, you can make payments on it, 1230 01:09:12.079 --> 01:09:14.399 and we'll give you some resources to reach out to 1231 01:09:14.399 --> 01:09:17.880 to maybe get some assistance with it to pay the 1232 01:09:17.920 --> 01:09:22.239 remainder that you haven't Okay, so fast forward. She's now 1233 01:09:22.279 --> 01:09:25.279 found a resource that will help her pay what she 1234 01:09:25.319 --> 01:09:27.800 hasn't paid. She's paid one thousand dollars of the deposit 1235 01:09:27.840 --> 01:09:31.800 herself in two payments of five hundred, and she's paid 1236 01:09:31.800 --> 01:09:34.960 her rent, her responsibility part of the rent every month. 1237 01:09:36.439 --> 01:09:39.239 She raquel, I want to ask something real quick here. 1238 01:09:39.520 --> 01:09:41.079 I want to I want to make sure I'm getting 1239 01:09:41.079 --> 01:09:43.800 this straight. So far, your friend moved in with her 1240 01:09:43.880 --> 01:09:46.079 husband and her husband has stage four cancer. 1241 01:09:47.520 --> 01:09:51.479 No, no, no, my friend herself has stage four liver cancer. 1242 01:09:52.000 --> 01:09:56.399 Oh my god. Okay, releeve. Okay, she's a woman. And 1243 01:09:56.439 --> 01:09:59.319 the seven hundred yes, the seven hundred and fifty dollars 1244 01:09:59.439 --> 01:10:01.479 was for what she had to pay a deposit. 1245 01:10:01.920 --> 01:10:05.760 One seven hundred and fifty was the total deposit to 1246 01:10:05.760 --> 01:10:08.680 move into this apartment. She has paid it over the 1247 01:10:08.760 --> 01:10:10.039 last few months. 1248 01:10:10.079 --> 01:10:13.079 A thousand of it. Okay, got it? 1249 01:10:14.960 --> 01:10:17.760 Yeah, So she made two payments of five hundred dollars 1250 01:10:17.800 --> 01:10:20.399 in February and March, at which time she had got 1251 01:10:20.399 --> 01:10:24.399 a resource that she was going to work with and 1252 01:10:24.479 --> 01:10:27.560 had to wait sixty days to apply for it. At 1253 01:10:27.560 --> 01:10:30.880 that time, they told her, don't make any further payments 1254 01:10:30.880 --> 01:10:35.479 on the deposit until we get the paperwork back on 1255 01:10:35.800 --> 01:10:37.920 this resource that's going to pay the rest, because why 1256 01:10:38.000 --> 01:10:41.319 pay anymore if they'll pay bestive what you owe. 1257 01:10:41.760 --> 01:10:44.760 Sure, she was waiting to see how much they were 1258 01:10:44.760 --> 01:10:47.079 going to pay, right right. 1259 01:10:47.600 --> 01:10:50.199 So now the resource wanted the ledger from the office 1260 01:10:50.640 --> 01:10:53.880 showing how much she owed on the deposit. And here 1261 01:10:53.960 --> 01:10:57.119 comes the problem. And I just found out from another 1262 01:10:57.159 --> 01:10:59.960 housing authority that this may be a common practice. 1263 01:11:00.880 --> 01:11:03.479 What they do to these people is. 1264 01:11:03.920 --> 01:11:06.159 They take the payments that they're making on their rent, 1265 01:11:06.760 --> 01:11:10.439 their their monthly helped portion of the rent payment, and 1266 01:11:10.439 --> 01:11:12.920 they're applying it to their deposits, and then they're charging 1267 01:11:13.000 --> 01:11:15.199 late fees clear back and not. 1268 01:11:15.079 --> 01:11:19.800 Telling you all this is Oh my god. 1269 01:11:19.840 --> 01:11:23.399 She's so ubervating and wrong. It's not even funny. They're 1270 01:11:23.399 --> 01:11:26.279 taking advantage of people who can't take care of themselves. Right, 1271 01:11:26.600 --> 01:11:29.359 are tired and stressed out and sick, and don't catch 1272 01:11:29.399 --> 01:11:32.920 these things until something like this happens and they get 1273 01:11:32.960 --> 01:11:35.920 the ledger and it's a slap in the face and 1274 01:11:35.960 --> 01:11:37.800 it's disgusting and I'm so. 1275 01:11:37.720 --> 01:11:40.039 Angry right now, I could say, okay. 1276 01:11:39.800 --> 01:11:46.000 Right, Raquel, how much so that with her applying, let's 1277 01:11:46.000 --> 01:11:49.159 simplify this as much as possible. When did she actually 1278 01:11:49.199 --> 01:11:51.720 move in February? 1279 01:11:52.399 --> 01:11:53.680 February? February? 1280 01:11:53.800 --> 01:11:58.720 Okay is the now, and every payment and every payment 1281 01:11:58.800 --> 01:12:03.720 she is and every payment she has made has gone 1282 01:12:03.760 --> 01:12:07.439 toward the deposit and not the rent. And instead they 1283 01:12:07.479 --> 01:12:11.039 were charging her for rent, yes. 1284 01:12:11.159 --> 01:12:13.640 And applying late fees. And March was supposed to be 1285 01:12:13.680 --> 01:12:15.560 a free month. They applied to late feet to March 1286 01:12:15.600 --> 01:12:19.640 as well. Every month they've applied late fees and they're 1287 01:12:19.680 --> 01:12:23.279 just stacking up now and so it looks like she's 1288 01:12:23.319 --> 01:12:25.359 behind on her rent and in default of her contract. 1289 01:12:25.359 --> 01:12:28.199 It was such a name and they never told her 1290 01:12:28.199 --> 01:12:31.199 that they were doing this. In fact, the opposite. 1291 01:12:31.239 --> 01:12:33.239 Okay, don't worry, don't pay anymore. 1292 01:12:34.199 --> 01:12:37.079 So how much does she owe right now? How much 1293 01:12:37.079 --> 01:12:38.159 does she owe right now? 1294 01:12:39.600 --> 01:12:46.359 Right now? It's showing or sprine eleven eighty three, I believe, 1295 01:12:46.399 --> 01:12:50.079 act and please go away on in the phone eleven 1296 01:12:50.119 --> 01:12:56.239 eighty three. I believe, and that's in back rent. What 1297 01:12:56.279 --> 01:12:59.039 they're saying is back rent, yes, and I believe there's 1298 01:12:59.079 --> 01:13:03.000 late season. In addition to that, the way got it Ledger, 1299 01:13:03.039 --> 01:13:04.039 it's very messed up. 1300 01:13:06.439 --> 01:13:09.399 It's fair. Are they showing that she paid her but 1301 01:13:09.760 --> 01:13:13.079 because all the money was being applied to the security deposit. 1302 01:13:13.479 --> 01:13:17.479 Are they showing now that her security deposit is paid? 1303 01:13:19.239 --> 01:13:22.479 Yes, they're showing her her rent deposit is paid in 1304 01:13:22.560 --> 01:13:26.319 full for seventeen hundred and fifty dollars, which she only 1305 01:13:26.319 --> 01:13:28.479 owed seven to fifty of that because she'd made the 1306 01:13:28.520 --> 01:13:30.800 two five hundred dollars payments. And I have receipts showing 1307 01:13:30.840 --> 01:13:35.319 all of this. And on their Ledger it shows three 1308 01:13:35.479 --> 01:13:39.560 five of twenty five rent concession credit. Her portion is 1309 01:13:39.600 --> 01:13:43.319 two hundred and seventy three. It shows that as a 1310 01:13:43.359 --> 01:13:48.319 rent concession credit. But then somehow they're turning it into 1311 01:13:49.680 --> 01:13:53.960 the the security deposit. I'm not tracking where they're making 1312 01:13:54.000 --> 01:13:58.079 that flip. It doesn't show that in here, but at 1313 01:13:58.079 --> 01:14:00.239 the top it says the security deposits paid in, but 1314 01:14:00.279 --> 01:14:01.159 her rent is behind. 1315 01:14:02.720 --> 01:14:06.039 Got it? I got it because they applied. They applied 1316 01:14:06.039 --> 01:14:10.159 the money to her deposit without telling her first, and 1317 01:14:10.239 --> 01:14:13.760 now it shows that she's late on rent. So every 1318 01:14:13.800 --> 01:14:16.920 single month where her her rent will be late again 1319 01:14:16.960 --> 01:14:20.159 because she's not paying that rent. Those late charges right, hat. 1320 01:14:20.039 --> 01:14:22.439 Over one hundred and fifty dollars in late seasons from 1321 01:14:22.479 --> 01:14:24.119 what I can tell, maybe more. 1322 01:14:25.399 --> 01:14:27.600 Now, let me ask you something, if we called and 1323 01:14:27.640 --> 01:14:30.600 could get this straightened out, If we called and could 1324 01:14:30.600 --> 01:14:35.159 get this straightened out, how much are they actually they're 1325 01:14:35.239 --> 01:14:39.680 saying she's behind in rent? Right, would that resource help 1326 01:14:39.720 --> 01:14:42.479 her pay the rent instead of paying the security deposit? 1327 01:14:43.880 --> 01:14:43.960 So? 1328 01:14:44.119 --> 01:14:46.359 I don't think so, because we're her balance due on 1329 01:14:46.399 --> 01:14:49.760 the security deposit was seven fifty? How to seven fifty 1330 01:14:49.960 --> 01:14:53.319 because eighteen hundred dollars in past to rent? I don't 1331 01:14:53.439 --> 01:14:55.960 understand they've like that makes no no. 1332 01:14:56.119 --> 01:14:58.880 I know how it did. I know how it happened. Raquel. 1333 01:14:59.039 --> 01:15:01.159 I don't agree with it, but I know how it happened. 1334 01:15:01.439 --> 01:15:04.479 She had seven hundred and fifty dollars due on the 1335 01:15:04.520 --> 01:15:08.239 security deposit, so when she paid rent, they subtracted that 1336 01:15:08.359 --> 01:15:11.800 seven point fifty from a rent, making her short on rent, 1337 01:15:12.119 --> 01:15:15.079 kicking in a late fee and that late fee plus 1338 01:15:15.119 --> 01:15:18.359 the rent went to the following month, which which garnered 1339 01:15:18.439 --> 01:15:22.960 another late like that, and it just keeps yes, yes, 1340 01:15:23.560 --> 01:15:27.680 and we need someone to explain this to that authority. Absolutely. 1341 01:15:28.079 --> 01:15:31.760 Do you have a contact at Denver Housing that understands 1342 01:15:31.800 --> 01:15:32.520 what happened? 1343 01:15:34.279 --> 01:15:35.560 So I actually spoke. 1344 01:15:35.720 --> 01:15:39.079 I've worked with Commerce City Housing Authority before for myself 1345 01:15:39.079 --> 01:15:42.159 and my adopted mom when we were in trouble during 1346 01:15:42.159 --> 01:15:44.920 COVID out there, and so I called out to them 1347 01:15:45.199 --> 01:15:46.920 because I know that they were going to give me 1348 01:15:47.439 --> 01:15:51.199 good information and a good direction to go and valid information. 1349 01:15:51.720 --> 01:15:54.840 And so I spoke with Brie at Commerce City Housing 1350 01:15:54.880 --> 01:15:57.279 Authority is who I've spoke with. I have not seen 1351 01:15:57.359 --> 01:16:01.800 Recember because I'm so angry. I don't think that I 1352 01:16:01.800 --> 01:16:02.800 can keep mine. 1353 01:16:02.720 --> 01:16:05.840 Right, I understand. Listen, here's what I want to tell you, 1354 01:16:05.960 --> 01:16:09.920 Requel Raquel. Let's break it down though, and do this. Okay, 1355 01:16:09.960 --> 01:16:12.479 if we're going to help you, let's do this Denver 1356 01:16:12.560 --> 01:16:16.000 Housing Authority. This is all automated. They didn't do anything 1357 01:16:16.000 --> 01:16:19.000 to hurt her or anything. In other words, let's try 1358 01:16:19.000 --> 01:16:20.520 to get the anger out of it. I'm gonna have 1359 01:16:20.560 --> 01:16:23.920 Deputy d He's really good at parsing through this crap. 1360 01:16:24.479 --> 01:16:27.520 I want him to contact Denver Housing Authority. And it's 1361 01:16:27.560 --> 01:16:32.199 a very simple request. You were taking payments, I mean, 1362 01:16:32.239 --> 01:16:34.920 she's me. She was making rent payments which you were 1363 01:16:34.960 --> 01:16:38.880 applying to the security deposit because you were waiting for 1364 01:16:38.920 --> 01:16:43.239 the security deposit to be paid. She had paid a 1365 01:16:43.359 --> 01:16:46.920 thousand of the security deposit, and that seven point fifty 1366 01:16:47.439 --> 01:16:50.600 was supposed to be paid by someone else. Now, what 1367 01:16:50.800 --> 01:16:53.720 is the resource that was helping with the security deposit? 1368 01:16:55.640 --> 01:16:57.159 Who is the place that's gonna help it? 1369 01:16:57.199 --> 01:16:58.399 He your security deposit? 1370 01:17:01.680 --> 01:17:09.479 The Shuman research paper should be then, and we won't 1371 01:17:09.520 --> 01:17:11.600 try all what. 1372 01:17:14.680 --> 01:17:15.319 Just one second? 1373 01:17:15.319 --> 01:17:16.399 I'm sorry because I have. 1374 01:17:16.720 --> 01:17:23.119 So somebody was helping her, right, it's yes, so it 1375 01:17:23.159 --> 01:17:27.119 is Denver Human Services Emergency, a different application. 1376 01:17:27.439 --> 01:17:29.920 Okay. I don't need to listen to Cheryl Raquel. I 1377 01:17:29.920 --> 01:17:32.359 don't need the exact day, the name. I just want 1378 01:17:32.680 --> 01:17:36.760 there's a charity that offered to pay. They offered to 1379 01:17:36.840 --> 01:17:40.960 pay the seven hundred and fifty dollars right, so right, 1380 01:17:41.800 --> 01:17:45.279 so are they willing to pay anything? Right now? 1381 01:17:47.520 --> 01:17:50.520 What are they saying right now? Are they willing to 1382 01:17:50.520 --> 01:17:51.119 pay anything? 1383 01:17:51.560 --> 01:17:55.199 That they went through all this, they probably would have 1384 01:17:55.199 --> 01:17:58.560 paid the whole seven t two wins to that current. 1385 01:17:58.680 --> 01:18:01.880 Now I would ask you for a sturdy to call it. 1386 01:18:03.439 --> 01:18:04.319 So what is she saying? 1387 01:18:04.600 --> 01:18:04.760 Now? 1388 01:18:04.760 --> 01:18:06.680 They're only going to pay Now, they're only going to 1389 01:18:06.720 --> 01:18:10.319 pay five seventy three since now the deficit appears to 1390 01:18:10.359 --> 01:18:14.199 be a rent. 1391 01:18:12.600 --> 01:18:15.159 Right right? Get it? Okay, got it? 1392 01:18:15.239 --> 01:18:16.199 So they work? 1393 01:18:16.319 --> 01:18:17.600 Yeah, this is very confusing. 1394 01:18:17.880 --> 01:18:18.680 Now they're not. 1395 01:18:18.760 --> 01:18:19.520 Right, I get it. 1396 01:18:20.239 --> 01:18:22.720 So they're going to pay five fifty. So if she 1397 01:18:22.840 --> 01:18:26.279 gets the five point fifty from them, I want to 1398 01:18:26.279 --> 01:18:29.560 try to get these late charges removed. Deputy D What 1399 01:18:29.640 --> 01:18:32.239 do you think about that? Getting these late charges removed? 1400 01:18:32.279 --> 01:18:36.239 I think if we explain the situation, I mean, they're punitive. 1401 01:18:36.279 --> 01:18:38.399 I don't think they want to hurt her, do you No. 1402 01:18:38.520 --> 01:18:40.359 I think they're just trying to either get paid or 1403 01:18:40.359 --> 01:18:42.840 get the unit vacated so they can rent it out again. 1404 01:18:43.000 --> 01:18:45.800 Right, but this is Denver housing, right, mm. 1405 01:18:45.720 --> 01:18:48.039 Hmm, that's what it sounds like. Yeah, I'll be happy 1406 01:18:48.079 --> 01:18:49.239 to call if if we. 1407 01:18:49.239 --> 01:18:51.720 Here's what I would do. I would call them and say, look, 1408 01:18:52.159 --> 01:18:56.840 this woman thought she was making payments in rent and 1409 01:18:56.880 --> 01:19:00.479 you were applying them to the security deposit. She can 1410 01:19:00.520 --> 01:19:05.000 get she can pay her rent, but those those late 1411 01:19:05.079 --> 01:19:08.000 charges are making it impossible. What do all the late 1412 01:19:08.119 --> 01:19:09.720 charges add up to? Raquel? 1413 01:19:11.760 --> 01:19:14.399 What I'm seeing here is, let's see, I've got. 1414 01:19:15.760 --> 01:19:17.199 Here's what I want you to do. I'm gonna take 1415 01:19:17.239 --> 01:19:19.319 a break. I want you to add up all the charges. 1416 01:19:19.600 --> 01:19:22.239 I want to know the separate charge. Are you all? 1417 01:19:22.239 --> 01:19:25.279 Three seven one three talk seven one three eight two 1418 01:19:25.399 --> 01:19:34.159 five five? Hi? Tom Orsino? Three oh three seven one 1419 01:19:34.199 --> 01:19:37.319 three talk seven one three eight two five five. All right, 1420 01:19:37.399 --> 01:19:40.680 So we're uh, we're trying to help Raquel. We're going 1421 01:19:40.720 --> 01:19:44.039 to do that. Deputy d is going to get on that. Basically, 1422 01:19:44.199 --> 01:19:48.319 the payments were misdirected from the security deposit to the rent. 1423 01:19:48.560 --> 01:19:51.680 But I'm positive somewhere and I'm not saying it's okay, 1424 01:19:51.720 --> 01:19:54.279 and maybe they can make an exception, but I'll bet 1425 01:19:54.359 --> 01:19:56.760 you somewhere it said any payments you make are first 1426 01:19:56.840 --> 01:20:00.880 applied to the security deposit and then they're applied to rent. 1427 01:20:01.279 --> 01:20:04.039 And I think what happened was she thought she was 1428 01:20:04.079 --> 01:20:07.000 paying a rent on time every month, and instead they 1429 01:20:07.039 --> 01:20:10.279 were putting those payments toward the security deposit, so she 1430 01:20:10.479 --> 01:20:13.720 thought she was on time every time, when really every 1431 01:20:13.800 --> 01:20:17.279 month they accumulated late charges we're going to try to 1432 01:20:17.319 --> 01:20:20.159 get those late charges removed and try to get her 1433 01:20:20.239 --> 01:20:22.840 up to date on her rent and try to get 1434 01:20:22.880 --> 01:20:26.159 that other charity to help out with the security deposit. 1435 01:20:27.600 --> 01:20:31.920 You know, it's really hard to imagine. You know, my 1436 01:20:32.119 --> 01:20:38.439 audience comes from varied backgrounds, but in general, it's really 1437 01:20:38.520 --> 01:20:42.039 hard to imagine how bad off people have it. It 1438 01:20:42.119 --> 01:20:45.680 really is unless you're going through it yourself. We try 1439 01:20:45.680 --> 01:20:49.199 to have sympathy, but it is very difficult to identify 1440 01:20:49.239 --> 01:20:53.039 with people like that. Listen to this. There was a 1441 01:20:53.119 --> 01:20:57.720 man who lost when we talk about romance scams and 1442 01:20:57.800 --> 01:21:03.439 email scams and all that, I just about guy in Philadelphia. 1443 01:21:03.560 --> 01:21:10.359 He lost more than one million dollars. It started off 1444 01:21:10.800 --> 01:21:15.279 with a customer service thing where he looked up a 1445 01:21:15.399 --> 01:21:19.600 customer service number for a company, but it wasn't the 1446 01:21:19.800 --> 01:21:23.840 genuine customer service number. Do you know that a lot 1447 01:21:23.880 --> 01:21:28.640 of people out there start customer service departments in quotes 1448 01:21:29.199 --> 01:21:33.119 phony customer service departments, and they get a Google number 1449 01:21:33.640 --> 01:21:36.000 and they put it out on the internet. So if 1450 01:21:36.039 --> 01:21:39.479 someone is having a problem with a certain bank, or 1451 01:21:39.520 --> 01:21:43.680 a certain credit card or a certain service, they get 1452 01:21:43.680 --> 01:21:47.039 this fake number instead. So when the scammer picks up 1453 01:21:47.079 --> 01:21:49.880 the phone. They'll say, welcome to you know, Bank of 1454 01:21:49.920 --> 01:21:53.439 America or whatever, and then this person proceeds to tell 1455 01:21:53.479 --> 01:21:57.600 them since they made the call to begin with, they 1456 01:21:57.840 --> 01:22:00.359 they think, well, it's legit because I made the call. 1457 01:22:00.840 --> 01:22:03.479 So they say, oh, yes, you know, I was told 1458 01:22:03.520 --> 01:22:07.439 that my account has been compromised. And then the person 1459 01:22:07.479 --> 01:22:09.359 on the end says, yeah, this is what we need 1460 01:22:09.399 --> 01:22:13.199 to do. So they're hooked from the very beginning. Because 1461 01:22:13.239 --> 01:22:16.119 the advice I give to people is never click a 1462 01:22:16.199 --> 01:22:19.359 link in a text or an email. And if you're 1463 01:22:19.359 --> 01:22:22.880 going to call a company, make sure you call their 1464 01:22:22.880 --> 01:22:26.840 direct number. So this guy thought he was calling the 1465 01:22:26.920 --> 01:22:30.920 direct number of this and then they talked him into 1466 01:22:31.000 --> 01:22:35.359 giving them the information for his account. And then after 1467 01:22:35.439 --> 01:22:40.600 that they befriended each other, and the woman's kept talking 1468 01:22:40.640 --> 01:22:42.880 to this guy saying, oh, you know, I can help 1469 01:22:42.920 --> 01:22:45.840 you with that. She even shared recipes with this guy, 1470 01:22:46.279 --> 01:22:49.600 so they struck up a relationship and she said, you know, 1471 01:22:50.239 --> 01:22:53.119 we should really make sure all of your accounts are safe, 1472 01:22:53.600 --> 01:22:56.680 not just the one I just helped you with. So obviously, 1473 01:22:57.159 --> 01:23:01.760 since nothing negative happened with the previous encounter, because she 1474 01:23:01.920 --> 01:23:06.359 was waiting, she was lying and waiting he thought all 1475 01:23:06.399 --> 01:23:10.640 of that had been averted. So then she proceeded to 1476 01:23:10.640 --> 01:23:14.720 get information from him about his gold and silver accounts 1477 01:23:15.039 --> 01:23:20.760 and his investment accounts. He threw instructions by her and 1478 01:23:20.880 --> 01:23:25.279 step by step online help where she gained access to 1479 01:23:25.319 --> 01:23:30.359 his computer. She was able, this is Daisy, was able 1480 01:23:30.479 --> 01:23:34.560 to get his gold and silver, valued at seven hundred 1481 01:23:34.600 --> 01:23:40.079 and eighty thousand dollars, transferred out of the depository directly 1482 01:23:40.159 --> 01:23:44.399 to her. She disappeared, and this guy is out the 1483 01:23:44.520 --> 01:23:48.399 seven hundred and eighty thousand dollars in gold and silver, 1484 01:23:48.880 --> 01:23:53.640 plus another three hundred thousand in cash from his accounts. 1485 01:23:54.039 --> 01:24:00.319 He is dead, dead, broke, and there is no thing 1486 01:24:01.359 --> 01:24:06.920 anyone can do about it. I find this so horrifying. 1487 01:24:07.760 --> 01:24:10.000 Can you imagine if this is your mom or dad? 1488 01:24:10.279 --> 01:24:14.000 This guy was set for retirement. Now he has nothing, 1489 01:24:14.119 --> 01:24:17.119 and no matter how bad people feel, no one there's 1490 01:24:17.159 --> 01:24:21.600 no restitution. There's no place to get restitution for this. 1491 01:24:21.960 --> 01:24:22.520 He's done. 1492 01:24:23.319 --> 01:24:25.640 Yeah, well, it's not inconsistent with some of the calls 1493 01:24:25.680 --> 01:24:28.439 that we've received. Remember the lady called because her dad 1494 01:24:28.560 --> 01:24:33.119 spent dollars at some bitcoin atm in the back of 1495 01:24:33.119 --> 01:24:34.319 a CD liquor store. 1496 01:24:34.920 --> 01:24:37.520 I mean this is that's right. I mean, that just 1497 01:24:37.560 --> 01:24:38.239 happened a few weeks. 1498 01:24:38.479 --> 01:24:40.760 I mean, but no matter how much we warned people, 1499 01:24:41.279 --> 01:24:44.520 it goes on and on and on, you know. 1500 01:24:44.960 --> 01:24:49.960 But I'm telling you they passed that law Tom that 1501 01:24:50.000 --> 01:24:53.439 we talked about last week where the maximum is which 1502 01:24:53.520 --> 01:24:56.119 law is that the one where the maximum you can 1503 01:24:56.119 --> 01:24:59.720 put into a bitcoin machine is one thousand dollars and 1504 01:25:00.039 --> 01:25:03.960 at these significance that they put by the machine, and 1505 01:25:04.600 --> 01:25:07.119 if it turns out to be a fraud, the owner 1506 01:25:07.119 --> 01:25:10.279 of the machine, which is usually the star, has to 1507 01:25:10.279 --> 01:25:15.399 make restitution. So Colorado has a very very good protection 1508 01:25:15.560 --> 01:25:17.640 program for these kind of scams. 1509 01:25:18.000 --> 01:25:18.920 And I'm proud to. 1510 01:25:18.880 --> 01:25:22.399 Say that, well sure, the AARP fraud Network was a 1511 01:25:22.439 --> 01:25:26.560 major innovator in this uh with this law. 1512 01:25:28.319 --> 01:25:31.560 Yeah. And one thing though that is important is it's 1513 01:25:31.600 --> 01:25:35.159 not all done through crypto machines either. This one was 1514 01:25:35.199 --> 01:25:37.960 gold and silver and she had them transfer to the 1515 01:25:37.960 --> 01:25:42.000 gold and silver. So it's really listen if you right now, 1516 01:25:42.119 --> 01:25:46.199 I know, I know, because of the vast subject matter 1517 01:25:46.279 --> 01:25:49.520 of our audience and the and the audience itself, there 1518 01:25:49.560 --> 01:25:54.039 are people right now communicating with people, and I'm telling 1519 01:25:54.079 --> 01:25:57.039 you you're going to be cheated there's a certain percentage 1520 01:25:57.079 --> 01:26:00.880 of people right now listening that will be cheating. Now 1521 01:26:01.199 --> 01:26:04.079 I have Brian Burns with me from Compass Insurance. Ask 1522 01:26:04.159 --> 01:26:07.600 Brian if he can hold because there's some really important 1523 01:26:07.640 --> 01:26:10.840 topics I want to bring up about leaking pipes and 1524 01:26:10.920 --> 01:26:15.520 about insurance versus warranty work coming up. I'm Tom Martino. 1525 01:26:15.840 --> 01:26:23.680 Stay tuned for more. Tom Martine here three three seven 1526 01:26:23.680 --> 01:26:28.000 to one three talk three oh three Martino. You can 1527 01:26:28.039 --> 01:26:31.720 call this as well. Cheryl has a problem, Brian. Every 1528 01:26:32.119 --> 01:26:34.159 we get every once in a while. Brian Burns is 1529 01:26:34.159 --> 01:26:38.159 with Compass Insurance Group. They do free insurance checkups. They 1530 01:26:38.159 --> 01:26:42.039 do insurance for the house, in auto and businesses and 1531 01:26:42.319 --> 01:26:47.800 full lines, and Brian, We've gone over this time and 1532 01:26:47.840 --> 01:26:49.680 time again, and I want to take this first and 1533 01:26:49.720 --> 01:26:54.520 foremost before we get into the specific problem a lot 1534 01:26:54.520 --> 01:26:57.600 of people will have. Let's just say in this case, 1535 01:26:57.720 --> 01:27:02.039 it's a leaky pipe and they discover it after a 1536 01:27:02.119 --> 01:27:05.600 year or so, and it's really bad and it's routed 1537 01:27:05.600 --> 01:27:09.720 out a bunch of their insulation and interior walls and 1538 01:27:09.800 --> 01:27:14.520 there's a lot of damage. What is that they want 1539 01:27:14.520 --> 01:27:19.960 to know? Is that covered by insurance? Where does insurance 1540 01:27:20.079 --> 01:27:25.560 cover and where is it considered just you know, what 1541 01:27:25.600 --> 01:27:27.680 do you call a catastrophe that happened? 1542 01:27:28.560 --> 01:27:31.279 Yeah, so I will tell you it used to be 1543 01:27:31.319 --> 01:27:34.520 the case that just water damage coverage would cover something 1544 01:27:34.600 --> 01:27:38.960 like that, a slowly found that had happened over a 1545 01:27:39.000 --> 01:27:43.039 long period of time. But the insurance policies have written 1546 01:27:43.159 --> 01:27:45.880 in in most cases you'll see that there's written in 1547 01:27:45.920 --> 01:27:49.720 that it requires that it occurred in a more sudden 1548 01:27:50.000 --> 01:27:55.039 type of situation. However, there's a new coverage that you 1549 01:27:55.119 --> 01:27:58.960 can get on some policies called seetage. And we're not 1550 01:27:59.039 --> 01:28:01.600 talking about seatge coming through the floor or anything like that, 1551 01:28:01.800 --> 01:28:04.800 seepage meaning and they define it in a policy as 1552 01:28:04.800 --> 01:28:07.960 something that happens over a period of time, water damage 1553 01:28:07.960 --> 01:28:12.720 that occurred over a period of time. And so my 1554 01:28:12.840 --> 01:28:15.239 thought would be based off of whatever the policy is. 1555 01:28:15.279 --> 01:28:17.920 You need to read your policy and find out number one, 1556 01:28:18.680 --> 01:28:20.880 what is the definition of water damage or where's that 1557 01:28:20.960 --> 01:28:24.399 exclusion ad? And two, if it is excluded, which it 1558 01:28:24.439 --> 01:28:27.720 probably is, do you have what's called seepach coverage? 1559 01:28:29.079 --> 01:28:33.640 Now what Okay, so seepach coverage doesn't like if the 1560 01:28:33.680 --> 01:28:37.079 seepage came from a major defect in the roof, it 1561 01:28:37.119 --> 01:28:39.359 wouldn't cover the defect in the roof, would it. 1562 01:28:40.159 --> 01:28:43.279 No, it is. It is exactly what you were saying earlier, 1563 01:28:43.800 --> 01:28:46.479 right before the break. It really is there to cause 1564 01:28:46.520 --> 01:28:50.239 the damage caused by the see pitch. It's never insurance 1565 01:28:50.359 --> 01:28:53.640 is never going to fix whatever is caused. In other words, 1566 01:28:53.680 --> 01:28:57.159 if a water pipe breaks, it will cause the resulting 1567 01:28:57.319 --> 01:28:59.640 damage from the water from that pipe, but it's not 1568 01:28:59.680 --> 01:29:02.239 gonna it's not going to pay to fix the pipe. 1569 01:29:02.640 --> 01:29:04.680 That's usually not a huge deal. Okay, so that's the 1570 01:29:04.840 --> 01:29:08.079 lesser part of the damage. But but yeah, it doesn't 1571 01:29:08.119 --> 01:29:12.119 go to fix whatever caused the problem. 1572 01:29:12.439 --> 01:29:15.319 In a normal homeowner's policy, normal then we'll go to 1573 01:29:15.399 --> 01:29:18.319 the landlord kind Yeah. But in a normal policy, then 1574 01:29:19.239 --> 01:29:21.760 do I have to ask for seepage coverage? 1575 01:29:22.880 --> 01:29:23.079 Yeah? 1576 01:29:23.119 --> 01:29:26.079 And not all not all companies even offer it. It's 1577 01:29:26.199 --> 01:29:29.840 just become as they began to exclude it. You started 1578 01:29:29.880 --> 01:29:33.800 to see some carriers offering some seepage coverage and it's 1579 01:29:33.840 --> 01:29:36.560 usually an increments of ten thousand up to like fifty 1580 01:29:36.600 --> 01:29:40.520 thousand dollars a coverage for seepage, and. 1581 01:29:40.439 --> 01:29:44.840 It covers the damage caused by seepage, not the source 1582 01:29:45.039 --> 01:29:45.880 of the seepage. 1583 01:29:46.439 --> 01:29:49.199 Correct yeah, I would never go to fix whatever has 1584 01:29:49.399 --> 01:29:51.920 that leaky pipe that's been you know, doing the damage 1585 01:29:51.920 --> 01:29:55.920 over time. It would never go to fix that pipe, okay. 1586 01:29:56.319 --> 01:30:01.760 In a landlord tenant case, Yes said she had an 1587 01:30:01.800 --> 01:30:08.439 issue where her rental property had water damage near the toilet. 1588 01:30:08.880 --> 01:30:12.640 The toilet leaked behind the wall and it cost her 1589 01:30:12.800 --> 01:30:16.479 twenty four thousand dollars to fix it. She says her 1590 01:30:16.520 --> 01:30:20.960 insurance isn't covering anything. Is that true, Cheryl, that your 1591 01:30:21.000 --> 01:30:23.720 insurance isn't covering anything or part of it? What is 1592 01:30:24.279 --> 01:30:24.960 the truth there? 1593 01:30:25.079 --> 01:30:27.479 Well, I went through my agent. I don't know how 1594 01:30:27.520 --> 01:30:29.600 hard she pushed her on. I have my dolls, but 1595 01:30:30.479 --> 01:30:31.439 you need to hear nor there. 1596 01:30:31.520 --> 01:30:35.439 I they're not covering any of it, even the forty 1597 01:30:35.680 --> 01:30:40.079 four one hundred dollars that it cost me to rehouse 1598 01:30:40.159 --> 01:30:42.399 the guy who insisted on getting rehoused. 1599 01:30:42.560 --> 01:30:45.439 So I was out of town. I had to scramble. 1600 01:30:45.560 --> 01:30:51.039 I got a Airbnb kind of a setup forum for 1601 01:30:51.119 --> 01:30:55.520 the month, and then he ended up moving out. Okay, 1602 01:30:55.640 --> 01:30:57.840 there were just too many problems, so I also am 1603 01:30:57.880 --> 01:31:01.079 losing rent on it. The house is very rentable now 1604 01:31:01.159 --> 01:31:03.079 beyond it's perfect. 1605 01:31:03.399 --> 01:31:08.680 Okay, all right, So Brian, when is a landlord covered. 1606 01:31:09.039 --> 01:31:14.039 When is the landlord covered for temporary housing for their tenant. 1607 01:31:14.800 --> 01:31:15.399 Well, they're not. 1608 01:31:15.359 --> 01:31:18.039 Going to cover the tenant. What would happen is if 1609 01:31:18.079 --> 01:31:21.079 the if the tenant stopped paying, you could get loss 1610 01:31:21.079 --> 01:31:23.359 of rent per her conversation, like they just say I'm 1611 01:31:23.399 --> 01:31:25.439 not going to pay her they break the leaf you 1612 01:31:25.479 --> 01:31:28.439 can because of a covered loss, then you could have 1613 01:31:28.920 --> 01:31:31.159 loss of rent coverage, but it's never going to go 1614 01:31:31.359 --> 01:31:34.479 to give your tenant a place to live. That would 1615 01:31:34.520 --> 01:31:36.960 be the reason they they should have renters insurance that 1616 01:31:37.000 --> 01:31:41.119 would cover them if they couldn't you know, if they 1617 01:31:41.199 --> 01:31:44.720 couldn't live in their apartment or whatever, their renters insurance 1618 01:31:44.760 --> 01:31:47.079 would give them coverage to go live somewhere else while 1619 01:31:47.079 --> 01:31:49.800 they still had to pay for a lease. Uh So 1620 01:31:50.000 --> 01:31:52.119 that's where you could find coverage for that, underneath their 1621 01:31:52.159 --> 01:31:52.800 own policy. 1622 01:31:52.960 --> 01:31:56.039 And by the way, as a side note, I want 1623 01:31:56.039 --> 01:32:00.520 to make this note. If you're a landlord, you should 1624 01:32:00.600 --> 01:32:04.560 insist and make it part of the agreement that all 1625 01:32:04.640 --> 01:32:07.319 your tenants have renter's insurance. 1626 01:32:07.439 --> 01:32:10.760 Yeah, but that should be I don'tatory would rens insurance 1627 01:32:10.800 --> 01:32:11.479 have covered this. 1628 01:32:12.800 --> 01:32:13.560 It would only. 1629 01:32:13.399 --> 01:32:17.560 Cover there are lots of use, that's all that would 1630 01:32:17.560 --> 01:32:19.359 cover it wouldn't cover anything, Yeah. 1631 01:32:19.159 --> 01:32:21.880 But no, but it would have saved her money. It 1632 01:32:21.880 --> 01:32:24.960 would have saved her money because his rental insurance would 1633 01:32:24.960 --> 01:32:26.720 have got him a temporary place. 1634 01:32:27.319 --> 01:32:29.840 Right, yep, right, which I pushed him for. 1635 01:32:30.720 --> 01:32:33.840 I let him whine and what not. Then I covered it. 1636 01:32:34.000 --> 01:32:36.960 But I told him his insurance because covered well, are 1637 01:32:37.000 --> 01:32:37.640 you sure. 1638 01:32:37.439 --> 01:32:41.760 They didn't have a policy? Maybe he collected twice? 1639 01:32:42.039 --> 01:32:44.680 Renners insurance is so dem It's like I think my 1640 01:32:44.800 --> 01:32:47.880 son's render insurance is like one hundred and fifty bucks 1641 01:32:47.880 --> 01:32:48.319 a year. 1642 01:32:49.199 --> 01:32:50.720 Yeah, it's pretty cheap. You're right. 1643 01:32:52.800 --> 01:32:57.000 Now, Cheryl, on this fix, what did the what did 1644 01:32:57.039 --> 01:33:02.079 the source turn out to be for the leak toilet? Toilet? 1645 01:33:04.319 --> 01:33:06.720 But how in other words, it didn't just did it 1646 01:33:06.880 --> 01:33:08.720 just start leaking all of a sudden. 1647 01:33:08.600 --> 01:33:11.800 Probably the wax rings been leaking forever one of the 1648 01:33:11.840 --> 01:33:12.560 water pipes. 1649 01:33:14.359 --> 01:33:17.560 Is that what happened, Cheryl? Okay, you know. 1650 01:33:17.560 --> 01:33:20.000 That's what I assume. Yes, Unfortunately I was out of 1651 01:33:20.039 --> 01:33:22.279 town at the time. I had to go back off. 1652 01:33:22.079 --> 01:33:24.239 Of the word of the guys who were doing the. 1653 01:33:26.039 --> 01:33:26.720 The mitigation. 1654 01:33:28.079 --> 01:33:31.720 Well, when they finally stopped the leak, Scherl, when they 1655 01:33:31.800 --> 01:33:32.560 stopped the leak. 1656 01:33:32.640 --> 01:33:36.239 What did they say the leak was coming from broken. 1657 01:33:35.960 --> 01:33:40.000 Pipe and also the ring? 1658 01:33:41.560 --> 01:33:44.079 Well not wait a minute, so a broken pipe would 1659 01:33:44.119 --> 01:33:44.600 be covered? 1660 01:33:46.159 --> 01:33:47.840 Yeah, well that's what I. 1661 01:33:48.119 --> 01:33:50.760 When is it bro hold on, let's talk about that, Brian, 1662 01:33:51.159 --> 01:33:55.359 a broken pipe? When is a broken pipe covered? This 1663 01:33:55.439 --> 01:33:59.760 gets very confusing. When when does it say wait a minute, we're. 1664 01:34:02.039 --> 01:34:03.079 Sorry, go ahead. 1665 01:34:04.560 --> 01:34:05.279 Now I'm listening. 1666 01:34:06.399 --> 01:34:08.279 I would say the broken pipe is kind of a 1667 01:34:08.319 --> 01:34:10.880 hard terminology because whenever I think of broken pipe, I 1668 01:34:10.880 --> 01:34:14.439 think is something more sudden immediate. So broken pipe in 1669 01:34:14.640 --> 01:34:18.600 general would be covered. But it's a time situation. So 1670 01:34:18.720 --> 01:34:21.079 if the damage has occurred, like in other words, the 1671 01:34:21.119 --> 01:34:25.800 broken pipe means a pinhole leak that's occurred over months, 1672 01:34:26.560 --> 01:34:29.239 then again you're back to seep it. That's a slow 1673 01:34:29.880 --> 01:34:32.920 moving water loss and that's not going to fall underneath 1674 01:34:33.000 --> 01:34:37.359 water damage. I'm assuming that you had burbage on the declination? 1675 01:34:37.479 --> 01:34:40.199 Is that right? Did you get a decline from from 1676 01:34:40.239 --> 01:34:41.119 the insurance company? 1677 01:34:41.760 --> 01:34:41.960 Oh? 1678 01:34:42.039 --> 01:34:46.399 Yeah, I tried to push that. I even called the 1679 01:34:46.439 --> 01:34:51.000 government Colorado insurance We're not to look into it, and 1680 01:34:51.079 --> 01:34:51.520 I got to. 1681 01:34:51.640 --> 01:34:53.760 Know from all you know what we should do? 1682 01:34:53.880 --> 01:34:56.920 We should send over your not your deck page but 1683 01:34:57.000 --> 01:35:01.920 your policy along with the actual Nile letter to Matt exactly, 1684 01:35:02.039 --> 01:35:03.920 and let's see what Matt comes up with. 1685 01:35:04.039 --> 01:35:08.720 I mean, that's what he does for a living. Yeah. Now, 1686 01:35:09.199 --> 01:35:13.279 most likely though, if it was a leak and your pipe, 1687 01:35:13.680 --> 01:35:17.319 you know, broke over an adjustment or over time, nothing's 1688 01:35:17.399 --> 01:35:20.640 going to be covered anyway, most likely, But it could 1689 01:35:20.680 --> 01:35:26.239 be that resulting damage. When is resulting damage covered, Brian, 1690 01:35:26.319 --> 01:35:28.880 where they would fix the walls and the floor but 1691 01:35:29.000 --> 01:35:31.239 not the leak itself. When is that? Is that with 1692 01:35:31.359 --> 01:35:33.119 seepitch coverage. 1693 01:35:33.159 --> 01:35:36.079 Well, the seat pitch would cover the resulting damage. The 1694 01:35:36.199 --> 01:35:38.920 pipe would never be covered in either instance. So my 1695 01:35:39.039 --> 01:35:42.159 guess is that her water damage the exclusion on her 1696 01:35:42.199 --> 01:35:47.039 water or her water coverage water damage coverage there in 1697 01:35:47.079 --> 01:35:50.319 the policy is going to say something along the lines 1698 01:35:50.359 --> 01:35:53.239 that it's over if it's more than thirty six hours 1699 01:35:53.359 --> 01:35:55.479 or whatever their burbage is going to be in their 1700 01:35:55.520 --> 01:35:59.159 policy that then they won't cover the damage. So unless 1701 01:35:59.159 --> 01:36:00.960 Matt would be able to to point and say, no, 1702 01:36:01.079 --> 01:36:03.239 I think this happened quicker than that, or whatever, he 1703 01:36:03.359 --> 01:36:04.600 might be able to say. 1704 01:36:05.760 --> 01:36:08.720 Let's let's let's look into something here real quick. Here's 1705 01:36:08.760 --> 01:36:10.880 what I don't get so all of a sudden, the 1706 01:36:10.920 --> 01:36:13.720 tenant calls you and says, what like, how did this 1707 01:36:13.840 --> 01:36:15.079 unfold in your life? 1708 01:36:16.000 --> 01:36:16.560 This is how? 1709 01:36:17.399 --> 01:36:17.920 Real quick? 1710 01:36:18.680 --> 01:36:21.520 He was, well, yeah, real quick. After this, hold on, 1711 01:36:21.640 --> 01:36:24.279 I gotta take this break, Channa, just take the break. 1712 01:36:24.279 --> 01:36:25.279 We'll come right back to it. 1713 01:36:28.960 --> 01:36:31.920 Three oh three seven one three eight two five five. 1714 01:36:31.960 --> 01:36:34.039 We got another hour to go. Now, it's a great 1715 01:36:34.119 --> 01:36:36.319 time to get your calls in. We are going to 1716 01:36:36.399 --> 01:36:39.479 go back to Brian Burns real quick. Hey, Brian, with 1717 01:36:39.520 --> 01:36:41.760 this this flooding pipe, what caused it? 1718 01:36:41.800 --> 01:36:44.399 What I wanted to ask Cheryl is Cheryl? Was it 1719 01:36:44.520 --> 01:36:45.399 all of a sudden? 1720 01:36:45.600 --> 01:36:46.000 Sudden? 1721 01:36:46.319 --> 01:36:48.920 Another words, your tenant called you and said we got 1722 01:36:48.920 --> 01:36:49.960 four inches of water. 1723 01:36:51.439 --> 01:36:53.199 It was not like that, Okay. 1724 01:36:54.199 --> 01:36:58.399 He was cleaning behind a dresser in the lower bedroom, 1725 01:36:58.800 --> 01:37:02.800 got it. And when you move the dresser, the carpet 1726 01:37:02.840 --> 01:37:04.359 was wet and it went from there. 1727 01:37:04.680 --> 01:37:07.439 So Brian, just hearing that, would you say that? 1728 01:37:07.600 --> 01:37:10.680 See Pitch, I still think she calls Matt at Paragon, 1729 01:37:10.720 --> 01:37:12.960 it's not going to cost you a nickel, Cheryl. In 1730 01:37:13.000 --> 01:37:15.880 fact that it literally won't cost you a nickel. And 1731 01:37:15.920 --> 01:37:18.600 if he thinks he can go somewhere with it, he 1732 01:37:18.680 --> 01:37:21.720 only gets like ten or twenty percent, whatever it is 1733 01:37:22.199 --> 01:37:26.199 on what he collects for you. So if he collects 1734 01:37:26.199 --> 01:37:28.680 ten dollars for you, that's better than what's what you 1735 01:37:28.720 --> 01:37:29.479 have right now. 1736 01:37:31.560 --> 01:37:36.119 Well, do not to give me that name. It's hard 1737 01:37:36.119 --> 01:37:36.359 to hear. 1738 01:37:36.479 --> 01:37:37.760 Well, I'm going to put you hold on. 1739 01:37:37.760 --> 01:37:40.159 I'm going to put you on hold, and Kelly make 1740 01:37:40.199 --> 01:37:43.239 sure she gets Matt with Paragon's number. Look, we got 1741 01:37:43.239 --> 01:37:47.199 another hour coming. Brian Burns quote Compass dot com. I 1742 01:37:47.199 --> 01:37:51.079 don't care if it's an automotive, a homeowner's a business policy, 1743 01:37:51.560 --> 01:37:55.199 best insurance, cheapest pricing out there. Let him shop it 1744 01:37:55.279 --> 01:37:58.560 for you, Brian. As always, I appreciate you coming on. Everybody, 1745 01:37:58.560 --> 01:38:19.680 Hold tight, few lines been three oh three, Martino. 1746 01:38:15.600 --> 01:38:20.399 Ripped up. News needed that's who. 1747 01:38:20.319 --> 01:38:21.479 You don't happen. 1748 01:38:23.119 --> 01:38:24.640 Come running just as. 1749 01:38:24.520 --> 01:38:25.520 Fast as we can. 1750 01:38:26.439 --> 01:38:28.119 Shooter's gonna help. 1751 01:38:28.399 --> 01:38:31.199 Come man, this is. 1752 01:38:31.159 --> 01:38:37.560 The Troubleshooter Show. No Tom Martino, Hey, Tom Martino here, 1753 01:38:37.600 --> 01:38:41.600 Welcome to the show. We are attempting to do away 1754 01:38:41.600 --> 01:38:44.119 with all problems in the universe. Of course it doesn't 1755 01:38:44.119 --> 01:38:48.119 always help, but man, I'll tell you what. One of 1756 01:38:48.159 --> 01:38:54.039 the biggest things happening around the country romance scams. They're 1757 01:38:54.079 --> 01:38:58.159 coming in all shapes and sizes. Now, the most common 1758 01:38:58.199 --> 01:39:01.159 ways they get in touch with you is first and foremost, 1759 01:39:03.560 --> 01:39:10.159 the main one is a text to you out of nowhere, 1760 01:39:11.600 --> 01:39:15.600 and you say, by the way, this is the wrong person. 1761 01:39:15.680 --> 01:39:18.039 This happened to me, so I said, And I didn't 1762 01:39:18.079 --> 01:39:21.119 know what it was at first. I just I always say, well, 1763 01:39:21.159 --> 01:39:22.840 I don't have you in my contacts. I don't know 1764 01:39:22.880 --> 01:39:25.319 who you are. And they said, oh, I'm trying to 1765 01:39:25.319 --> 01:39:29.000 get a hold of you, know so and so I think, 1766 01:39:29.079 --> 01:39:33.640 Mary Jane, I'm in town for a few days, blah 1767 01:39:33.680 --> 01:39:40.239 blah blah. And I say, there's no Mary Jane here. Well, 1768 01:39:40.920 --> 01:39:43.359 you must love living in this area. It's so beautiful, 1769 01:39:43.439 --> 01:39:46.520 you know. They try to strike up a conversation with me. 1770 01:39:47.039 --> 01:39:51.199 And what happens is they're experts at finding out who 1771 01:39:51.239 --> 01:39:54.000 and what you are, or they already know, and then 1772 01:39:54.039 --> 01:39:57.399 they text back and forth and try to set up 1773 01:39:57.399 --> 01:40:00.479 a relationship where they're going to meet you. They're young, 1774 01:40:00.520 --> 01:40:04.079 and they're attractive. In fact, on one of these texts, 1775 01:40:04.880 --> 01:40:07.640 the very first random text was sent, there was a 1776 01:40:07.640 --> 01:40:11.279 picture on it of this attractive woman saying, Hey, I'm 1777 01:40:11.279 --> 01:40:15.279 in town for a few days. Mary Jane or whoever, 1778 01:40:15.479 --> 01:40:18.039 you know, let's make sure we go out. And so 1779 01:40:18.399 --> 01:40:23.000 people who are lonely, I guess, or curious, they start 1780 01:40:23.039 --> 01:40:26.920 responding to these texts, and these texts lure them in 1781 01:40:27.479 --> 01:40:36.640 and then eventually it somehow they get people who are 1782 01:40:37.680 --> 01:40:41.119 willing to send them money or willing to meet them, 1783 01:40:41.479 --> 01:40:44.479 and they never really do meet you. That's the one big, 1784 01:40:45.159 --> 01:40:52.880 big area of scams. So be really careful, don't they 1785 01:40:52.920 --> 01:40:56.119 never know. They won't do anything like now FaceTime. You're right, 1786 01:40:56.159 --> 01:41:00.560 they won't zoom or FaceTime. It is really bad, really 1787 01:41:00.640 --> 01:41:01.199 really bad. 1788 01:41:01.359 --> 01:41:04.520 We'll talk that a couple of bees, and I keep 1789 01:41:04.520 --> 01:41:07.239 them going for a couple of days and then I say, hey, 1790 01:41:07.279 --> 01:41:09.720 by the way, I'm really broke. Can you lend me 1791 01:41:10.159 --> 01:41:14.319 two thousand dollars? And then they go, wait, oh that's good. 1792 01:41:14.359 --> 01:41:17.119 So you turn the tables, You turn the tables, ask 1793 01:41:17.159 --> 01:41:21.319 them for a loan, and I'm a good one. Pass 1794 01:41:21.399 --> 01:41:22.840 them for money. 1795 01:41:23.760 --> 01:41:24.000 Now. 1796 01:41:24.199 --> 01:41:30.199 Also, people have been people have been googling customer service numbers. 1797 01:41:31.039 --> 01:41:34.319 And one of the latest scams is they go to 1798 01:41:34.359 --> 01:41:36.920 your customer service you know, or they go to these 1799 01:41:36.920 --> 01:41:41.159 companies and they make fake customer service numbers. So there 1800 01:41:41.199 --> 01:41:44.520 are scammers out there that what they're doing is they're 1801 01:41:44.520 --> 01:41:48.600 going out to Microsoft and to Apple and for all 1802 01:41:48.640 --> 01:41:53.800 of these different companies, Amazon, eBay, and they're making fake 1803 01:41:54.199 --> 01:41:59.680 customer service numbers and they show up in Google searches. 1804 01:42:00.359 --> 01:42:03.880 So you Google customer service, figuring I'm not going to 1805 01:42:03.920 --> 01:42:06.399 be tricked. I'm not going to hit one of those 1806 01:42:07.119 --> 01:42:10.640 stupid links. I'm going to find the company directly and 1807 01:42:10.680 --> 01:42:13.079 go to them. And then you think you're going to 1808 01:42:13.159 --> 01:42:17.760 the company, and in reality you're going to another scammer. 1809 01:42:18.079 --> 01:42:21.359 But you think because you googled the customer service number 1810 01:42:21.800 --> 01:42:24.039 that it's the right number and you're not going to 1811 01:42:24.079 --> 01:42:28.399 get hurt, and as it turns out, you call another scammer. 1812 01:42:28.720 --> 01:42:30.760 That's what happened to this guy that lost over a 1813 01:42:30.800 --> 01:42:35.439 million dollars. He googled customer service for this company, so 1814 01:42:35.600 --> 01:42:38.560 he thought, well, I'm making a call to them. They 1815 01:42:38.680 --> 01:42:43.680 must be real. They didn't call me. I called them, 1816 01:42:44.079 --> 01:42:48.000 so the I called them scenario is not even safe anymore. 1817 01:42:48.560 --> 01:42:52.239 So how do you know when you have the real company? 1818 01:42:53.119 --> 01:42:55.079 You know, one of the ways to do it is 1819 01:42:55.159 --> 01:43:00.560 through second party verification or second method verification. So if 1820 01:43:00.600 --> 01:43:06.520 you contact someone they say I will send you. If 1821 01:43:06.560 --> 01:43:10.199 you call them, I will send a code or something 1822 01:43:10.760 --> 01:43:15.079 to the email associated with this address, and then in 1823 01:43:15.119 --> 01:43:19.199 that way you're able to verify that they know who 1824 01:43:19.239 --> 01:43:22.920 you are, and then you verify who you are. So, 1825 01:43:23.039 --> 01:43:26.159 if you do it by phone, they send the OTP 1826 01:43:26.840 --> 01:43:31.039 or the verification by email. If you go by email, 1827 01:43:31.079 --> 01:43:33.680 they send it to your cell phone. So don't you 1828 01:43:34.199 --> 01:43:36.640 go buy cell phone and have them tell you we'll 1829 01:43:36.640 --> 01:43:39.199 text you something because they have your number to text you. 1830 01:43:39.560 --> 01:43:44.319 That's not accurate. It must be a verification process outside 1831 01:43:44.359 --> 01:43:47.159 of the one you're using. So if you're in email 1832 01:43:47.199 --> 01:43:50.239 contact with them and they say we're going to send 1833 01:43:50.680 --> 01:43:54.439 a verification code to the number on file, that's the 1834 01:43:54.479 --> 01:43:56.720 way to do it. Or if you're on the cell 1835 01:43:56.760 --> 01:44:00.439 phone already, then they're going to send the verification to 1836 01:44:00.520 --> 01:44:03.960 an email you have on file. Don't ever let them 1837 01:44:04.000 --> 01:44:07.760 send the verification to the same method you're communicating them with. 1838 01:44:08.000 --> 01:44:11.800 Hey Tom, again, it's my heart goes out to these 1839 01:44:11.840 --> 01:44:14.279 people because you've got to be a genius to keep 1840 01:44:14.319 --> 01:44:15.479 from getting ripped off. 1841 01:44:15.840 --> 01:44:18.920 What go ahead, What if you just do company name 1842 01:44:19.399 --> 01:44:23.119 dot com and go to their real website? Because I 1843 01:44:23.159 --> 01:44:26.039 don't think that these scammers can change that. If you 1844 01:44:26.039 --> 01:44:30.960 go to let's say you go to you know, kmart 1845 01:44:31.279 --> 01:44:34.600 dot com. You can go to km wat's website. There's 1846 01:44:34.640 --> 01:44:37.039 no way that the hacker can change that. 1847 01:44:37.119 --> 01:44:44.640 Right, probably, right, probably, you know, and when. 1848 01:44:44.560 --> 01:44:46.720 Once you on that site, you can look for the 1849 01:44:46.760 --> 01:44:48.760 customer service directly. 1850 01:44:49.600 --> 01:44:52.039 That's true. That's true. That's true. If you know you're 1851 01:44:52.039 --> 01:44:56.159 on the right website. That's one safety uh safety feature. 1852 01:44:56.640 --> 01:44:56.760 Uh. 1853 01:44:56.880 --> 01:45:00.239 But but it's amazing to me how many people well 1854 01:45:00.640 --> 01:45:04.199 don't take the time to really check people out. They 1855 01:45:04.359 --> 01:45:08.800 just don't take the time to do it. And it's 1856 01:45:08.920 --> 01:45:12.800 just it's mind boggling the millions of dollars a day 1857 01:45:12.880 --> 01:45:16.119 being lost. So and then and then we also want 1858 01:45:16.159 --> 01:45:20.359 to went over the unsubscribe button and how that can 1859 01:45:20.399 --> 01:45:27.279 be very very very bad, Like the unsubscribe button can 1860 01:45:27.319 --> 01:45:31.800 be actually uh perilous. I mean it can be. It 1861 01:45:31.840 --> 01:45:39.159 can be something that gives you a bad link or 1862 01:45:39.319 --> 01:45:43.439 gives you, uh, let's give someone access to your computer. 1863 01:45:43.960 --> 01:45:47.840 You can literally download something without knowing it by hitting 1864 01:45:47.840 --> 01:45:52.359 an unsubscribe button. Three oh three seven one three eight 1865 01:45:52.399 --> 01:45:55.720 two five five is our number. And by the way, 1866 01:45:55.880 --> 01:45:59.920 we've gotten a lot of complaints about people being ripped off. 1867 01:46:00.319 --> 01:46:04.479 And what's really amazing is if you look at the 1868 01:46:04.560 --> 01:46:09.119 areas that are of the country that are prone to ripoffs, 1869 01:46:10.039 --> 01:46:15.720 file they closely model where the economy is not doing great. 1870 01:46:17.319 --> 01:46:21.079 By the way, if you want to know where inflation 1871 01:46:22.560 --> 01:46:26.399 has the biggest problem, Denver is number five in the country. 1872 01:46:27.399 --> 01:46:33.199 Inflation has run amok in the country and it's mostly 1873 01:46:33.239 --> 01:46:40.199 affecting these five cities. Boston is number one, number one, 1874 01:46:40.239 --> 01:46:43.720 Saint Louis is number two. This is where the inflation 1875 01:46:43.880 --> 01:46:48.159 rates are the highest. Boston number one, Saint Louis number two, 1876 01:46:49.359 --> 01:46:56.880 Baltimore is number three, San Diego is number four, and 1877 01:46:57.079 --> 01:47:03.399 Denver is number five. Denver is really being socked by 1878 01:47:03.479 --> 01:47:10.239 inflation number five in the entire country. And the consumer 1879 01:47:10.319 --> 01:47:15.800 price indexes increase one percent a month, and that's considered 1880 01:47:15.840 --> 01:47:20.920 really bad. So think about this Boston, Saint Louis, Baltimore, 1881 01:47:21.000 --> 01:47:25.199 San Diego, and Denver. We have a text here for 1882 01:47:25.319 --> 01:47:28.119 we have Bob Logan with us from Plumbline Services. We've 1883 01:47:28.119 --> 01:47:32.000 been talking about plumbing, cooling, electric and trains. Someone wants 1884 01:47:32.039 --> 01:47:38.880 to know about electrical system a panel upgrade. Now, for 1885 01:47:38.880 --> 01:47:41.840 those listening, what do you think the number one reason 1886 01:47:41.880 --> 01:47:46.000 people are getting panel upgrades. What do you think it is, Bob? 1887 01:47:46.159 --> 01:47:47.439 The number one reason. 1888 01:47:47.279 --> 01:47:49.760 Well, because of the amount of electronics we use in our. 1889 01:47:49.800 --> 01:47:55.039 Well, electronics aren't really high in usage. But I'm talking 1890 01:47:55.079 --> 01:47:59.560 about the number one Well, overall, we have been putting 1891 01:48:00.159 --> 01:48:03.199 more strain on the grid. You're right, with all the 1892 01:48:03.359 --> 01:48:06.720 charging and all the passive electricity we used, or I 1893 01:48:06.760 --> 01:48:10.720 say passive meaning not actively involved, but letting something sit 1894 01:48:11.119 --> 01:48:15.199 and charge. But the number one reason people are getting 1895 01:48:15.279 --> 01:48:17.760 upgrades or for their ev vehicles. 1896 01:48:18.600 --> 01:48:21.039 Because they don't have space in their in their paths. 1897 01:48:20.920 --> 01:48:24.960 Either space or they don't have the service. Do most 1898 01:48:25.000 --> 01:48:27.680 houses have fifty AM or one hundred AM or two 1899 01:48:27.760 --> 01:48:30.159 hundred MP? Would what are the services right now? 1900 01:48:30.840 --> 01:48:32.720 One hundred and fifty two hundred Yeah? 1901 01:48:32.800 --> 01:48:35.279 Yeah, So if you had a lot of older homes 1902 01:48:35.319 --> 01:48:37.600 have fifty a M to one hundred M service, that 1903 01:48:37.640 --> 01:48:40.600 would be hard to have a charger on that, wouldn't it. 1904 01:48:41.560 --> 01:48:41.680 Uh? 1905 01:48:41.920 --> 01:48:45.199 I mean, Mark, you did you look into chargers when 1906 01:48:45.279 --> 01:48:50.159 you Yeah, we have a six on year. Yeah, but 1907 01:48:50.279 --> 01:48:51.720 that's just for your charger. 1908 01:48:52.239 --> 01:48:56.760 Yeah, well, we've got multiple well actually we've got multiple ones, 1909 01:48:56.800 --> 01:49:00.439 but I mean, yeah, that's for that particular circuit. 1910 01:49:01.039 --> 01:49:02.079 That's how much it is. 1911 01:49:02.199 --> 01:49:04.800 I mean, we've got our dryer, we've got that, then 1912 01:49:04.800 --> 01:49:07.479 we've got our bus and the big garage, and then 1913 01:49:07.479 --> 01:49:08.720 we've got a hot tub. 1914 01:49:08.479 --> 01:49:11.319 And then we have a steamer, so we probably have right. Well, 1915 01:49:11.359 --> 01:49:13.680 if you Mark, if you added all that up, what 1916 01:49:13.800 --> 01:49:15.840 is your actual service to the house. Is it two 1917 01:49:15.960 --> 01:49:17.359 hundred or four hundred or what. 1918 01:49:17.439 --> 01:49:18.199 The house is? 1919 01:49:18.319 --> 01:49:23.319 I think four hundred, and then the garage is I 1920 01:49:23.319 --> 01:49:25.239 think they ran three hundred to the garage. 1921 01:49:25.239 --> 01:49:25.760 That's new. 1922 01:49:27.199 --> 01:49:28.319 I mean that's incredible. 1923 01:49:28.399 --> 01:49:33.039 That's a big, big, different three different panels, Mark. 1924 01:49:33.359 --> 01:49:36.439 I've got Well, in the house we have one big panel, 1925 01:49:36.520 --> 01:49:40.479 then two subpanels, and then in the garage we have 1926 01:49:40.560 --> 01:49:41.239 one panel. 1927 01:49:41.439 --> 01:49:45.079 I mean see see that's incredible. And one of the 1928 01:49:45.760 --> 01:49:49.720 I mean one of the big things is they calculate 1929 01:49:50.159 --> 01:49:51.960 how much of the stuff you're going to use. They 1930 01:49:51.960 --> 01:49:55.359 don't add up everything because they're assuming you're never going 1931 01:49:55.439 --> 01:49:58.680 to use more than what sixty to seventy five percent 1932 01:49:58.720 --> 01:49:59.159 of all. 1933 01:49:59.079 --> 01:50:01.760 Man if we had, if we had I'll tell you this, 1934 01:50:01.880 --> 01:50:04.920 let's say the let's say the cars and the bus 1935 01:50:04.920 --> 01:50:07.439 both needed to charge all at the same time, so 1936 01:50:07.600 --> 01:50:10.720 two tasklas. Then the bus. Well, the bus is on 1937 01:50:10.760 --> 01:50:13.479 a separate circuit, so forget about that. Let's say the 1938 01:50:13.479 --> 01:50:17.119 two tasselas are charging and they're down, so they're sucking 1939 01:50:17.239 --> 01:50:19.840 up every bit they can, the hot tubs on, the 1940 01:50:19.920 --> 01:50:23.840 steamers on, and the dryers on. I bet you if 1941 01:50:23.840 --> 01:50:26.359 I turn the microwave on, I'd blow the house up. 1942 01:50:28.359 --> 01:50:31.560 Yeah. Anyway, the way they calculate this is they don't 1943 01:50:31.560 --> 01:50:33.960 add everything up because as I said. 1944 01:50:33.800 --> 01:50:37.039 They and if it was winter, the heat tape on 1945 01:50:37.119 --> 01:50:39.600 the roof I think is a pretty heavy duty circuit. 1946 01:50:41.439 --> 01:50:43.199 Oh you have heat tape on the roof, Yeah, we 1947 01:50:43.279 --> 01:50:45.640 have to that one side. I mean the snow will 1948 01:50:45.720 --> 01:50:46.960 literally never leave. 1949 01:50:48.720 --> 01:50:53.159 All right, now we have something Brian Burns is not on. 1950 01:50:53.279 --> 01:50:56.720 But they said you should have asked Brian about dogs 1951 01:50:56.800 --> 01:51:01.520 and homeowner's insurance. We just got socked with a premium 1952 01:51:01.680 --> 01:51:04.920 with a surcharge because they found out we had a 1953 01:51:04.960 --> 01:51:10.239 German shepherd. And I looked on the list and here 1954 01:51:10.239 --> 01:51:14.479 are what insurance companies are surcharging for. Lately. They are 1955 01:51:14.520 --> 01:51:21.039 going out and surcharging people an increase in their premium 1956 01:51:21.039 --> 01:51:25.359 for certain dogs. And it's based on some kind of 1957 01:51:27.039 --> 01:51:30.840 law firm analysis that a group of law firms got 1958 01:51:30.880 --> 01:51:36.600 together and did a study on personal injury and dog bites, 1959 01:51:37.239 --> 01:51:41.680 and they've concluded. This is very controversial because people always 1960 01:51:41.760 --> 01:51:46.279 want to argue this that pit bulls have most incidents. Now, 1961 01:51:46.359 --> 01:51:48.960 I know people who have hid pit bulls say they're sweethearts, 1962 01:51:48.960 --> 01:51:52.479 and they are, but for some reason, they're still number 1963 01:51:52.520 --> 01:51:59.000 one when it comes to incidents. And number two are shepherds, 1964 01:52:00.239 --> 01:52:03.359 you know, And that's hard to believe too, because those 1965 01:52:03.399 --> 01:52:09.119 are sweetheart dogs. But do you know nine in twenty 1966 01:52:09.279 --> 01:52:13.439 twenty one to twenty twenty three, in a two year period, 1967 01:52:13.760 --> 01:52:20.119 there were sixty one fatalities involving pit bulls. Sixty one. Now, 1968 01:52:20.119 --> 01:52:22.479 this is how far back number two is for. 1969 01:52:22.680 --> 01:52:27.039 Those are all those numbers are all actual areals? I mean, 1970 01:52:27.119 --> 01:52:30.880 pit bulls do have more bites than any other dogs, right. 1971 01:52:31.720 --> 01:52:36.760 That's right. In fact, of all dog bites, pit bulls 1972 01:52:37.079 --> 01:52:40.840 have twenty seven percent of all dog bites. I got 1973 01:52:40.840 --> 01:52:44.119 to take this break. But you won't believe though some 1974 01:52:44.159 --> 01:52:47.079 of the insurance companies and what they're doing, it's almost 1975 01:52:47.079 --> 01:52:49.920 making it cost prohibitive. Mark. They never talk to you 1976 01:52:49.920 --> 01:52:51.079 about having a shepherd. 1977 01:52:52.279 --> 01:52:53.880 What shepherd? I don't have a shepherd. 1978 01:52:54.720 --> 01:52:57.000 Okay, I get it. We got more coming up on 1979 01:52:57.039 --> 01:53:03.680 the Troubleshooter Show. Hi, Tom Rtino, you're a troubleshooter. Three 1980 01:53:03.800 --> 01:53:07.760 oh three seven one three eight two five five. Welcome 1981 01:53:07.800 --> 01:53:10.199 to the show. Let's get to the phones here and 1982 01:53:10.640 --> 01:53:14.680 do whatever is on your mind. Now here's something very interesting, Bob. 1983 01:53:15.159 --> 01:53:17.720 Somebody here speaking of phones. Let me go to the 1984 01:53:17.800 --> 01:53:23.880 text here. Okay, So someone wants to know is there 1985 01:53:24.039 --> 01:53:29.399 such thing as a as a mini split for the 1986 01:53:29.760 --> 01:53:33.720 entire unit? Do they make them big enough or do 1987 01:53:33.800 --> 01:53:37.880 you have to divide them up? Mini splits are units 1988 01:53:37.920 --> 01:53:41.640 you put in exterior walls up high and they spew 1989 01:53:42.359 --> 01:53:44.800 heat or air and then they have the guts of 1990 01:53:44.840 --> 01:53:48.199 the unit outside. Do they make really big ones? 1991 01:53:48.560 --> 01:53:49.760 I don't think you'd want that. 1992 01:53:50.920 --> 01:53:53.800 The whole idea is. The whole idea is to have 1993 01:53:53.880 --> 01:53:55.560 zoning kind of correct. 1994 01:53:55.720 --> 01:53:58.840 Yeah, in specific areas of the home. It's if you 1995 01:53:58.920 --> 01:54:01.880 had one, you know, you'd walk in that one room 1996 01:54:01.920 --> 01:54:04.840 and it'd be either freezing or be super hot, but 1997 01:54:04.920 --> 01:54:07.039 the rest of your house because the air wouldn't be flowing. 1998 01:54:07.399 --> 01:54:10.159 I think most of them are at least eight those 1999 01:54:10.239 --> 01:54:11.319 six or eight units. 2000 01:54:11.399 --> 01:54:13.000 I mean, that's a lot of rooms. 2001 01:54:15.800 --> 01:54:18.960 Right, Yeah, you can have multi head units. 2002 01:54:19.039 --> 01:54:19.920 What's the most you can be? 2003 01:54:20.079 --> 01:54:20.159 Like? 2004 01:54:20.159 --> 01:54:22.560 You can what Mark was saying? Six to eight heads 2005 01:54:22.600 --> 01:54:23.399 on one unit. 2006 01:54:25.239 --> 01:54:28.600 Wow, I'm pretty sure that's typical in all the Mixabishi 2007 01:54:28.680 --> 01:54:32.960 and pretty much all of them. 2008 01:54:33.279 --> 01:54:37.640 By the way, getting back to that insurance list, if 2009 01:54:37.640 --> 01:54:39.800 you have a pit bull, you're gonna be if you 2010 01:54:39.800 --> 01:54:45.720 have a pit bull, shepherd boxer or rottweiler. And then 2011 01:54:45.760 --> 01:54:49.039 this other one Australian cattle dog. I don't know what 2012 01:54:49.119 --> 01:54:51.399 that is, but I would never thought of them as 2013 01:54:51.399 --> 01:54:57.560 being aggressive. Then number seven is a cane courso oh yeah, 2014 01:54:57.640 --> 01:55:01.880 Doberman pincher's number eight, umber nine is a massive Now, 2015 01:55:01.920 --> 01:55:04.600 you're not going to believe. You will never believe number 2016 01:55:04.640 --> 01:55:08.960 ten on the aggressive list, You'll never believe. Uawa a 2017 01:55:09.039 --> 01:55:15.359 Labrador retriever. A Labrador retriever? A Labrador retriever? Are you 2018 01:55:15.479 --> 01:55:22.039 kidding me? So? Anyway, you can actually be surcharged for 2019 01:55:22.119 --> 01:55:25.720 a Labrador Retriever they're going through. The ranking is based 2020 01:55:25.760 --> 01:55:29.439 on an analysis of dog bites from twenty twenty one 2021 01:55:29.520 --> 01:55:36.039 to twenty twenty three. They examined bite incidents, fatalities, vaccination rates, 2022 01:55:36.279 --> 01:55:43.479 bite severity, and breed specific information. The danger score combines 2023 01:55:43.640 --> 01:55:47.640 all factors on a zero to one hundred factors, So 2024 01:55:47.680 --> 01:55:51.000 that's what they did. So they took into consideration all 2025 01:55:51.079 --> 01:55:53.439 of those things and came up with what was called 2026 01:55:53.920 --> 01:55:59.439 a danger score. A danger score. Pitbull, for example, had 2027 01:55:59.439 --> 01:56:04.199 a ninety. Shepherds have a fifty seven, Boxers fifty four. 2028 01:56:04.840 --> 01:56:06.760 You are Wyler's fifty three. 2029 01:56:07.319 --> 01:56:10.920 So I found one that I guarantee is different because 2030 01:56:10.960 --> 01:56:15.159 it's got to do with reported post office bites. But 2031 01:56:15.279 --> 01:56:20.760 it almost follows exactly what you're saying. It goes Pitbull, Rottwiler, 2032 01:56:21.119 --> 01:56:25.439 German shepherd, isn't that funny? So and they're talking about 2033 01:56:25.479 --> 01:56:27.119 postal workers that god bit. 2034 01:56:29.199 --> 01:56:31.560 But oh, you know that is incredible. I have never 2035 01:56:31.800 --> 01:56:37.039 considered German shepherds ever being aggressive. That is something that 2036 01:56:37.199 --> 01:56:37.800 really does. 2037 01:56:37.800 --> 01:56:39.800 A lot of them are trained to do exactly that, 2038 01:56:39.920 --> 01:56:43.520 though man Junkyard drugs or you know, they're all German shepherds, 2039 01:56:43.960 --> 01:56:46.039 my god man. Back in the day, I think they'd 2040 01:56:46.039 --> 01:56:48.560 feed them a little gunpowder and just let them roam 2041 01:56:48.560 --> 01:56:51.159 at night, and if anybody jumped over the fence, they 2042 01:56:51.399 --> 01:56:53.840 just eat them. 2043 01:56:54.079 --> 01:56:58.159 Okay. And somebody asks if I heard about that plane 2044 01:56:58.239 --> 01:57:00.399 accident where the one guy survived. 2045 01:57:00.920 --> 01:57:03.479 Amazing, said you. 2046 01:57:03.039 --> 01:57:06.359 And he said, do you think there's any truth to 2047 01:57:06.560 --> 01:57:10.800 safe seats on airlines held some seats being safer than others? 2048 01:57:11.119 --> 01:57:13.319 You know what, Mark, there was a study done on that, 2049 01:57:13.920 --> 01:57:17.720 And they say, and they did a lot of reenactments 2050 01:57:17.760 --> 01:57:22.319 of course of computer modeling, and you're absolutely right, they say, 2051 01:57:22.560 --> 01:57:26.520 when it comes to a crash, it's random. There are 2052 01:57:26.560 --> 01:57:30.760 no seats that are automatically more safe than others. For 2053 01:57:30.920 --> 01:57:37.520 absolutely sure, you cannot you cannot bargain on a safe seat. 2054 01:57:37.800 --> 01:57:41.399 Some people were hell bent on believing. Now this is 2055 01:57:41.439 --> 01:57:45.079 what people believe that the seats over the wing area 2056 01:57:45.920 --> 01:57:50.000 are the strongest because that's the strongest part of the fuselage, which, 2057 01:57:50.039 --> 01:57:52.760 by the way it is, it is the strongest part 2058 01:57:52.800 --> 01:57:57.880 of the fuselage because of the structure it takes in 2059 01:57:57.960 --> 01:58:02.880 the center of that fuselage or cabin to connect the wings. 2060 01:58:03.119 --> 01:58:06.239 That is definitely the strongest. But that doesn't mean that 2061 01:58:06.279 --> 01:58:11.279 the seats on top of that carry that strength because 2062 01:58:11.359 --> 01:58:16.399 the plane really buckles, and when it buckles, the cabin 2063 01:58:16.479 --> 01:58:20.560 will fail all over the place. Other people, so number one, 2064 01:58:21.520 --> 01:58:25.039 the number one area people believed was the safest is 2065 01:58:25.119 --> 01:58:25.760 over the wing. 2066 01:58:25.960 --> 01:58:29.159 Oh, i'd say number two air say first class then 2067 01:58:29.279 --> 01:58:30.239 business class. 2068 01:58:31.199 --> 01:58:34.439 No, I think they to the number is probably the same, 2069 01:58:34.520 --> 01:58:37.560 that's right, the doc number two. That's the number two 2070 01:58:37.640 --> 01:58:41.479 area the tail cone that people believe is the safest. 2071 01:58:41.800 --> 01:58:44.479 And by the way, there's good reason for that too. 2072 01:58:45.039 --> 01:58:48.920 The tailcne seats are usually intact. That doesn't mean, however, 2073 01:58:49.079 --> 01:58:51.840 that people live in it. But they've never done an 2074 01:58:51.840 --> 01:58:58.039 actual statistic taking all the crashes into consideration. But according 2075 01:58:58.119 --> 01:59:03.960 to computer modeling, there really is no fit safe a 2076 01:59:04.000 --> 01:59:04.680 safer seat. 2077 01:59:04.840 --> 01:59:07.399 And then let's not forget the different layouts. I mean, 2078 01:59:07.439 --> 01:59:10.720 you could have the same Dreamliner, but depending on what 2079 01:59:10.800 --> 01:59:14.239 airline owns it is a seat configuration and everything else. 2080 01:59:14.279 --> 01:59:20.199 So I mean it's so different, absolutely, But as. 2081 01:59:20.000 --> 01:59:22.840 Far as safety on an airline, they said, don't bother 2082 01:59:22.920 --> 01:59:26.560 wasting your time, you know, get a seat that's comfortable. 2083 01:59:27.039 --> 01:59:29.680 And then then they also bring out that of course, 2084 01:59:30.199 --> 01:59:33.159 although we've been hearing a lot about airline incidents, and 2085 01:59:33.199 --> 01:59:35.840 that's another thing I don't like about the media, and 2086 01:59:35.880 --> 01:59:38.840 this brings it out too. The airline incidents are not 2087 01:59:38.920 --> 01:59:42.640 related unless they are, and they're not. In other words, 2088 01:59:42.680 --> 01:59:48.159 when they say the third the third incident in three months, 2089 01:59:47.520 --> 01:59:51.760 the big deal. Big deal. Unless those incidents are connected, 2090 01:59:52.079 --> 01:59:54.600 what difference does it make that there were three of 2091 01:59:54.640 --> 01:59:58.039 them in three months. If they're totally unrelated, they have 2092 01:59:58.239 --> 02:00:00.479 nothing to do with each other. But the the media 2093 02:00:00.640 --> 02:00:04.199 is hell bent on grouping things together. They group them 2094 02:00:04.279 --> 02:00:09.079 together all the time, which is a misrepresentation of what's 2095 02:00:09.119 --> 02:00:13.000 actually going on. If you have three different airline accidents 2096 02:00:13.239 --> 02:00:17.760 or airline incidents and one is like on a taxiway, 2097 02:00:18.079 --> 02:00:20.600 another one is coming in for a landing, and another 2098 02:00:20.640 --> 02:00:24.560 one is midair, and they have absolutely nothing to do 2099 02:00:24.640 --> 02:00:28.000 with each other. Even if they're all Boeing, that doesn't 2100 02:00:28.039 --> 02:00:31.239 mean that Boeing did something wrong, or it doesn't mean 2101 02:00:31.640 --> 02:00:34.560 that all of a sudden, airlines are unsafe. Have you 2102 02:00:34.600 --> 02:00:37.119 ever noticed that trend in the news where they group 2103 02:00:37.199 --> 02:00:40.640 things together. They can group them together with SUVs, they 2104 02:00:40.640 --> 02:00:43.039 can group them together for airplanes, they group them together 2105 02:00:43.399 --> 02:00:46.239 for dogs, they group them diver any kind of news. 2106 02:00:46.640 --> 02:00:50.439 The media loves grouping things together, but what would be 2107 02:00:50.520 --> 02:00:54.760 more accurate is grouping them together for cause, not for 2108 02:00:54.880 --> 02:00:58.520 what they are. And that thing has really skewed what 2109 02:00:58.560 --> 02:01:02.159 people think about airlines because now they're saying oh, man, 2110 02:01:02.520 --> 02:01:05.319 have you heard about all the airline incidents yet none 2111 02:01:05.359 --> 02:01:08.560 of them are connected? That happened with helicopters, where you 2112 02:01:08.600 --> 02:01:14.600 have a few helicopter accidents, all totally unrelated, nothing to 2113 02:01:14.640 --> 02:01:17.560 do with each other. One would be pilot error, one 2114 02:01:17.560 --> 02:01:20.399 would be maybe a rotor failure, another one would be 2115 02:01:20.479 --> 02:01:23.880 for another reason, weather related. And they say the third 2116 02:01:24.000 --> 02:01:27.520 helicopter incident in three weeks. What difference does that make? 2117 02:01:27.600 --> 02:01:30.159 What does that say to you? It makes it sound like, 2118 02:01:30.319 --> 02:01:33.640 oh my god, something's happening in the world of helicopters, 2119 02:01:33.840 --> 02:01:37.439 when really there is nothing happening. Just beware of that 2120 02:01:37.479 --> 02:01:40.199 when you listen to media reports on how they group 2121 02:01:40.279 --> 02:01:43.720 things together. For that just happen to be in the 2122 02:01:43.720 --> 02:01:46.840 same category, but it's not for the same cause. Hey 2123 02:01:46.880 --> 02:01:47.720 we have more coming up. 2124 02:01:47.760 --> 02:01:51.119 Hey hey, yes, another example of that. Though you were 2125 02:01:51.119 --> 02:01:54.239 talking about the golden retriever being on that bite list, 2126 02:01:54.520 --> 02:01:57.720 I'm reading this article you the lab dard. Well, this 2127 02:01:57.760 --> 02:02:02.800 one's talking about golden retrievers. Here's the deal, man, They're 2128 02:02:02.800 --> 02:02:06.359 on the list, and that's six percent of the total 2129 02:02:06.399 --> 02:02:10.760 dog population, though, meaning per capita, the pit bull is 2130 02:02:10.840 --> 02:02:14.319 actually way the hell less because there's not even you know, 2131 02:02:14.359 --> 02:02:18.199 there's twenty times less pit bulls and there are golden retrievers. 2132 02:02:18.239 --> 02:02:19.439 I never thought of it like that. 2133 02:02:21.079 --> 02:02:24.479 You're right, they should take that into consideration again. Another 2134 02:02:24.760 --> 02:02:28.119 another example of how you can make stats read any 2135 02:02:28.159 --> 02:02:30.760 way you want. Three O three seven one three eight 2136 02:02:30.840 --> 02:02:37.840 two five five. Hi, Tom Martino, you're trull shooter. Three 2137 02:02:37.880 --> 02:02:41.239 O three seven one three eight two five five. Let's 2138 02:02:41.279 --> 02:02:44.000 talk to Gerald. Gerald, welcome to the show. What's going 2139 02:02:44.039 --> 02:02:44.920 on with you? Jerald? 2140 02:02:47.159 --> 02:02:49.039 Well, I got a ticket this morning. 2141 02:02:50.840 --> 02:02:54.159 Yeah, and what do you need to know to. 2142 02:02:54.159 --> 02:02:58.279 Go over to World I had to go over and 2143 02:02:58.520 --> 02:03:03.600 have a look at my car at. 2144 02:03:01.880 --> 02:03:03.159 The over there? 2145 02:03:03.920 --> 02:03:04.159 Were you? 2146 02:03:04.319 --> 02:03:05.520 Were you in an avenue? 2147 02:03:05.760 --> 02:03:06.840 Were you in an accident? 2148 02:03:09.239 --> 02:03:11.279 I didn't know it until I got the thing in 2149 02:03:11.359 --> 02:03:11.840 the mail. 2150 02:03:14.319 --> 02:03:16.800 Wait a minute, you had an accident and you didn't 2151 02:03:16.840 --> 02:03:17.479 know about it. 2152 02:03:19.119 --> 02:03:23.479 Oh, it was a small one word. 2153 02:03:25.600 --> 02:03:32.000 Where my uh mirror popped off and they said I 2154 02:03:32.159 --> 02:03:35.760 scraped the car of somebody behind me. 2155 02:03:36.159 --> 02:03:39.159 Well, if your mirror hit that car and fell off, 2156 02:03:39.279 --> 02:03:40.800 chances are a did scratch it? 2157 02:03:42.239 --> 02:03:45.239 Now, Gerald? Are they saying you took off without stopping? 2158 02:03:45.439 --> 02:03:46.399 Is that what it's about? 2159 02:03:47.079 --> 02:03:50.920 That's like, did they say I took off without stopping. 2160 02:03:52.199 --> 02:03:55.840 Okay, And so when did they say this happened. 2161 02:03:57.960 --> 02:03:59.560 Back in September? 2162 02:04:01.199 --> 02:04:02.520 And what do they want from you? 2163 02:04:02.600 --> 02:04:05.640 Let me get the let me get the damn thing. 2164 02:04:05.920 --> 02:04:07.319 Yeah, but what's what's the deal? 2165 02:04:07.399 --> 02:04:07.600 Now? 2166 02:04:07.640 --> 02:04:09.720 Where do we stand? Are they trying to shake you 2167 02:04:09.840 --> 02:04:10.720 down or what? Man? 2168 02:04:12.560 --> 02:04:16.319 Yeah, they're sending me the court. 2169 02:04:16.359 --> 02:04:21.000 How much? What are they looking for? They say? 2170 02:04:21.000 --> 02:04:24.079 Caroless driving, leaving the scene in accident. 2171 02:04:24.840 --> 02:04:28.279 Oh okay, you got to walk in there with the letter. 2172 02:04:28.399 --> 02:04:33.439 You got to walk in there with the Biden excuse no, no, 2173 02:04:33.479 --> 02:04:34.960 But but who wrote you the letter? 2174 02:04:38.920 --> 02:04:39.760 It was the city? 2175 02:04:41.479 --> 02:04:44.159 Yeah, it's criminal charges, Tom. He needs to walk in 2176 02:04:44.199 --> 02:04:46.720 there and basically tell him, you know, I don't remember it, 2177 02:04:46.760 --> 02:04:48.479 and I didn't even know what happened. 2178 02:04:50.159 --> 02:04:52.319 I didn't until I got a thing in the max. 2179 02:04:52.399 --> 02:04:57.319 That's what That's why I'm saying that. Yeah, I mean, 2180 02:04:57.399 --> 02:05:01.319 if you didn't even know about it, why did Okay, 2181 02:05:02.199 --> 02:05:05.119 are they suing you or is this the city? And 2182 02:05:05.159 --> 02:05:08.159 what are they asking for? Are they asking for money? 2183 02:05:08.199 --> 02:05:09.600 What are they asking for? 2184 02:05:09.680 --> 02:05:12.079 He's got a court date for those two items. 2185 02:05:12.119 --> 02:05:16.680 He needs to go to court for the police, But. 2186 02:05:16.680 --> 02:05:19.319 No one is coming after you. Civilly for damages. 2187 02:05:19.680 --> 02:05:22.880 It says they will look at my car, which either 2188 02:05:22.880 --> 02:05:25.399 the first time I ever knew about it. 2189 02:05:27.159 --> 02:05:30.119 Okay, when you looked at your car? Is there damage 2190 02:05:30.159 --> 02:05:35.279 on your car? Yeah? Is the mirror missing? Yeah? 2191 02:05:35.359 --> 02:05:38.119 There was damage on my car. I didn't know about 2192 02:05:38.159 --> 02:05:40.119 it until I got this thing in the mail. 2193 02:05:41.760 --> 02:05:43.880 You didn't even notice that there was damage. 2194 02:05:45.479 --> 02:05:47.560 No, that's on the left side, so I. 2195 02:05:50.479 --> 02:05:52.520 The left side is where you look all the time. 2196 02:05:53.479 --> 02:05:58.399 It's it's where you approach your car to get inside. Okay, 2197 02:05:58.640 --> 02:06:01.479 see Gerald, how old are you here before? 2198 02:06:01.680 --> 02:06:03.359 About three four years ago? 2199 02:06:04.600 --> 02:06:11.279 How old are you? Gerald? Eighty two? Okay? Is it 2200 02:06:11.399 --> 02:06:18.039 possible you just need to stop driving? Right now? Do 2201 02:06:18.159 --> 02:06:18.439 we go? 2202 02:06:18.479 --> 02:06:20.760 And are we going through this again? 2203 02:06:22.479 --> 02:06:25.199 No, I'm just asking is it possible that maybe you 2204 02:06:25.239 --> 02:06:28.359 shouldn't be driving anymore? I'm just asking. I'm not trying 2205 02:06:28.359 --> 02:06:36.600 to be a smart ass. No, it isn't possible. Okay, 2206 02:06:38.560 --> 02:06:40.680 you're gonna have to go to court and they're gonna 2207 02:06:40.680 --> 02:06:44.079 find you. Gerald. I'd call Joel. I mean, there's your answer, 2208 02:06:44.159 --> 02:06:50.119 Joe Lazia. Yeah, you're looking for a crypt Okay, I'm 2209 02:06:50.159 --> 02:06:51.920 gonna give you the number. You're ready to take it 2210 02:06:51.960 --> 02:06:57.840 down and he's good man. Yeah, go call Joe right 2211 02:06:57.880 --> 02:07:00.520 now and ask him about it, because you do need 2212 02:07:00.560 --> 02:07:06.880 a criminal defense attorney. His name is Joe. His number 2213 02:07:06.960 --> 02:07:21.159 is three oh three four to nine six two zero zero. Me. Okay, 2214 02:07:21.359 --> 02:07:22.079 I just got that. 2215 02:07:23.000 --> 02:07:23.880 What's the rest of it? 2216 02:07:25.079 --> 02:07:30.319 Oh, Jesus four to nine three oh three four two 2217 02:07:30.560 --> 02:07:38.359 nine sixty two hundred. Hey, Kachina, could you get him 2218 02:07:38.399 --> 02:07:41.319 and give that to him off the air? Just give 2219 02:07:41.319 --> 02:07:43.199 it to him off the air. Yep, Gerald, thank you 2220 02:07:43.239 --> 02:07:44.279 for calling. I appreciate. 2221 02:07:44.359 --> 02:07:47.159 Hey, if you can have if you can have top 2222 02:07:47.199 --> 02:07:51.520 classified documents locked up in your old garage, Uh, you 2223 02:07:51.560 --> 02:07:53.920 can easily get into an accident and not know what 2224 02:07:54.039 --> 02:07:55.720 happened until you get a notice on it. 2225 02:07:56.800 --> 02:07:59.880 You know, this is a question. There's a minimum aid 2226 02:08:00.880 --> 02:08:05.880 for running for president? Should there be a maximum age? No, 2227 02:08:06.000 --> 02:08:10.760 I'm serious about that. Now, someone wants to know about 2228 02:08:10.760 --> 02:08:15.560 a variable refrigerant flow multi zone air conditioning system. That 2229 02:08:15.640 --> 02:08:18.600 really is the definition of a mini split. I mean, 2230 02:08:18.640 --> 02:08:22.199 if you think about it, variable refrigerant flow, that's exactly 2231 02:08:22.239 --> 02:08:26.560 what they do. Well, a heat pump, have you, it's 2232 02:08:26.600 --> 02:08:30.840 both heat pump and air conditioning. But somebody's asking about 2233 02:08:30.840 --> 02:08:33.640 a VRF system and when I looked it up, it 2234 02:08:33.760 --> 02:08:38.640 said it was basically a head unit placed there in 2235 02:08:38.720 --> 02:08:44.600 several rooms with the condenser and all the other stuff outside. 2236 02:08:44.640 --> 02:08:48.399 I mean, that's really the definition a variable refrigerant flow 2237 02:08:48.479 --> 02:08:52.000 simply means it sends it where it's needed, right, I mean, 2238 02:08:52.560 --> 02:08:54.800 I don't know if it is a trying to. 2239 02:08:54.960 --> 02:08:57.760 I think that's all mini splits each room. You can 2240 02:08:57.840 --> 02:09:02.680 set attempt to whatever you want, right, That's exact. That's 2241 02:09:02.720 --> 02:09:03.800 the whole damn typus. 2242 02:09:05.520 --> 02:09:08.760 Yeah, so whoever was asking about that, That's what we've 2243 02:09:08.800 --> 02:09:12.359 been talking about the whole time, is basically a variable 2244 02:09:12.399 --> 02:09:16.279 flow of refrigerant to different rooms based on what that 2245 02:09:16.359 --> 02:09:18.479 room needs. Hey, Bob, aren't they like. 2246 02:09:18.520 --> 02:09:26.119 The most ouh? We gotta go hold on Tom Martino here. 2247 02:09:27.159 --> 02:09:29.640 And for those who've stayed to the bitter end, you 2248 02:09:29.680 --> 02:09:32.960 know what it's gonna pay for itself. You know, we 2249 02:09:33.079 --> 02:09:35.640 talked about replacing the furnace. When you do the AC 2250 02:09:36.159 --> 02:09:38.960 Bob's gonna make it really easy at plumb Line Services. 2251 02:09:38.960 --> 02:09:39.760 What do you have, Bob? 2252 02:09:39.840 --> 02:09:42.560 Yeah, right now, regardless of what system you buy, when 2253 02:09:42.560 --> 02:09:44.600 you buy an air conditioning unit, we will give you 2254 02:09:44.640 --> 02:09:48.119 the matching furnace for free, we'll ask you to pay 2255 02:09:48.119 --> 02:09:50.000 for the labor, but you get the furnace for free. 2256 02:09:50.399 --> 02:09:54.960 And then on top of that, Excel has some tremendous rebates, 2257 02:09:55.000 --> 02:09:57.239 and so does a federal government. And so when you 2258 02:09:57.239 --> 02:10:00.520 throw all those together, you can just save a tremendous. 2259 02:10:00.000 --> 02:10:01.920 Amount of money, like how much like thousands? 2260 02:10:01.960 --> 02:10:04.920 Well, the rebates Federal and Excel combined are up to 2261 02:10:05.000 --> 02:10:05.920 nine thousand dollars. 2262 02:10:06.000 --> 02:10:08.279 Are you kidding me? Just for getting high efficiency? 2263 02:10:08.359 --> 02:10:11.359 Just the rebates correct, And of course the value of 2264 02:10:11.359 --> 02:10:14.000 the furnace, you know, could be twenty twenty five hundred 2265 02:10:14.000 --> 02:10:14.840 dollars on top of that. 2266 02:10:14.960 --> 02:10:18.479 So so you get a free matching furnace when you buy 2267 02:10:18.520 --> 02:10:22.319 the AC correct, and you get the rebates, right, I 2268 02:10:22.319 --> 02:10:24.279 get it. Plus you get the rebates. 2269 02:10:23.880 --> 02:10:27.159 And then Excel and federal rebates go along on top 2270 02:10:27.159 --> 02:10:28.359 of that, depending on what you buy. 2271 02:10:29.039 --> 02:10:34.119 That's plumbline Services dot Com. Plumbline Services dot com. Three 2272 02:10:34.199 --> 02:10:38.520 oh three, five, eight, six, ten eighty six. I'm Tom Martino. 2273 02:10:38.600 --> 02:10:40.279 We have more coming up tomorrow. I want you to 2274 02:10:40.359 --> 02:10:42.520 join us. Make sure you call three oh three Martino 2275 02:10:42.960 --> 02:10:45.840 for help, information and referrals, and we'll get you in 2276 02:10:45.880 --> 02:10:53.439 the next show. Three oh three Martino, Follow Tom Martino 2277 02:10:53.920 --> 02:10:56.880 at Real Tom Martino, and stay connected with all of 2278 02:10:56.920 --> 02:10:59.479 us at six thirty k khow dot com and on 2279 02:10:59.560 --> 02:11:03.520 the heart radio app. This is Denver's talk station, six 2280 02:11:03.680 --> 02:11:04.640 thirty k House