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<v Speaker 1>It's night time. We're talking about the tenth anniversary of

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<v Speaker 1>the the battle over market Basket. I'm sure those of

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<v Speaker 1>you who are from the area will remember this pitched

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<v Speaker 1>battle between two cousins, rd T and RDS de Mulis,

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<v Speaker 1>And it turned out that one of them prevailed, largely

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<v Speaker 1>in part because of his loyalty to the To the

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<v Speaker 1>members who worked at market market Basket, They're not there

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<v Speaker 1>was a non unit. I still believe it's a non union,

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<v Speaker 1>a group of workers, but they were very loyal. They

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<v Speaker 1>walked out when he was dethroned from the board of

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<v Speaker 1>directors as the president of the company by his cousin. Uh.

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<v Speaker 1>And we're looking back at have what made what is

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<v Speaker 1>made market Basket so successful and should other American companies

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<v Speaker 1>follow suit? Basically, treat customers like they're valued. I mean

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<v Speaker 1>it's pretty simple. Uh. You can get good service in

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<v Speaker 1>a lot of you know, smaller stores, okay, and in

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<v Speaker 1>certain smaller restaurants. But I don't think there's any grocery

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<v Speaker 1>chain in Massachusetts that treats its customers not only from

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<v Speaker 1>a from the price point of view, but also from

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<v Speaker 1>just the shopping experience point of view as well as

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<v Speaker 1>market Basket and feel free. If you want to stick

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<v Speaker 1>up for another grocery chain, feel feel free. But ten

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<v Speaker 1>years on, market Basket is still going strong. Where we're

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<v Speaker 1>going to go next, let us go to a Dave

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<v Speaker 1>in Barrington, New Hampshire. Dave, you are next on nightside.

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<v Speaker 2>Welcome, Hi Dan, thanks for taking my.

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<v Speaker 1>Call, Thanks for calling in.

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<v Speaker 3>Go right ahead, so well.

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<v Speaker 1>I am.

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<v Speaker 2>I live in Barrington, New Hampshire now and we do

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<v Speaker 2>have a local mind Basket and I continue to go there.

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<v Speaker 2>At the time of the situation ten years ago, I

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<v Speaker 2>lived in Massachusetts, a little bit west of Boston, out

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<v Speaker 2>in Bolton, and we shopped at Mark Cabasket and enjoyed

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<v Speaker 2>our experience there. But I was absolutely amazed when that

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<v Speaker 2>whole situation happened and I saw the loyalty of the

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<v Speaker 2>employees that they would go on strike for their CEO.

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<v Speaker 2>I remember thinking, wow, I mean, that place must be

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<v Speaker 2>a fantastic place to work to have that kind of

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<v Speaker 2>loyalty from your employees. And unfortunately I didn't hear your

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<v Speaker 2>whole discussion with the professor from MIT. I'm actually an

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<v Speaker 2>alumni from Sloan from more years ago than I care

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<v Speaker 2>to admit. But I remember saying to my wife at

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<v Speaker 2>the time what that was going on. I said, this

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<v Speaker 2>is going to be a Sloan in Harvard business case.

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<v Speaker 2>There's no doubt in my mind that they're going to

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<v Speaker 2>many articles and business cases about this kind of employee loyalty.

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<v Speaker 3>So uh.

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<v Speaker 1>The professors from Sloan was named Professor Thomas K. H

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<v Speaker 1>A n H. And he did do the case studies

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<v Speaker 1>quoted in the in the Globe today. So you don't

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<v Speaker 1>know if he was teaching there when you were there.

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<v Speaker 1>He's an emeritus at this point, professor professor.

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<v Speaker 2>Yes he was. He was, he was a professor I had.

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<v Speaker 2>I don't have any you know, close connection to him

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<v Speaker 2>at this point. I'm sure he wouldn't know who I am.

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<v Speaker 2>But yes, he was there at the time, and uh

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<v Speaker 2>when I was there. So uh, like I said, it's

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<v Speaker 2>more years ago than I care to admit, but uh,

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<v Speaker 2>you know so, so I thought about your question. I said,

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<v Speaker 2>why do I still go to market basket? What is

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<v Speaker 2>it about it that I see from a customer standpoint?

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<v Speaker 2>And I think, you know, certainly, the selection of food

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<v Speaker 2>is good, the quality is good, the produce is good. Uh,

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<v Speaker 2>And so I'm always and the prices are are are

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<v Speaker 2>certain competitive. I'm not always looking for the cheapest thing ever,

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<v Speaker 2>but they're certainly competitive. But I have to admit the

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<v Speaker 2>the just the atmosphere in the store is positive, is

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<v Speaker 2>always positive. My experience has always been great. And like

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<v Speaker 2>several of your other college have said, you know, if

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<v Speaker 2>you ask somebody for help, they will go out of

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<v Speaker 2>their way to walk you right to the item you're

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<v Speaker 2>looking for. And I'd just tell you, yeah, I think

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<v Speaker 2>it's an aisle six. They will take it to you

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<v Speaker 2>and show you where it is. And it's just that

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<v Speaker 2>kind of an attitude that that comes from, you know,

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<v Speaker 2>how how they're treated and how they're treated directly goes,

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<v Speaker 2>you know, cascades down to how they treat the customers.

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<v Speaker 1>It's a happy employee.

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<v Speaker 4>Uh.

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<v Speaker 1>And if you're proud of the place you work and

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<v Speaker 1>you're proud of the way you're being treated, you're going

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<v Speaker 1>to pass it on. I mean that's and that was

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<v Speaker 1>what the professor emphasized that and why more companies don't

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<v Speaker 1>inculcate that attitude with their employees.

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<v Speaker 2>Yeah, I was. I was extremely impressed with and so

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<v Speaker 2>you know, once once that situation happened ten years ago.

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<v Speaker 2>You know when when the you know, they reinstated Arthur

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<v Speaker 2>t and and and the employees came back and the

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<v Speaker 2>customers went back. Because I also didn't go to the

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<v Speaker 2>store while that was going on. Uh, in support of

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<v Speaker 2>the CEO and support of the employees. UH, I started

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<v Speaker 2>paying attention to you know, Okay, what is it about

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<v Speaker 2>this place that makes it different? And you know some

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<v Speaker 2>of the things that I've just said, as well as

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<v Speaker 2>the others, I think we're are part of that that

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<v Speaker 2>that lesson. But I agree, you know, other many of

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<v Speaker 2>the stores, and not just grocery stores, should be seeking

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<v Speaker 2>to understand how the culture there and trying to replicate

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<v Speaker 2>that in their businesses because they certainly have the loyalty

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<v Speaker 2>of the employees and their customer base.

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<v Speaker 1>All Right, I appreciate you taking the time to call in, Dave,

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<v Speaker 1>Thanks for listening, UH.

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<v Speaker 2>Call your question all right, Thank you, good night.

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<v Speaker 1>Let me get Beverly in here from Revere. Beverly you

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<v Speaker 1>were next time nights. I go right ahead. You have

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<v Speaker 1>thoughts on market Basket or on growth market Basket or

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<v Speaker 1>grocery stores generally, I.

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<v Speaker 5>Can I gotta tell you, I'm an old Demolis person

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<v Speaker 5>nineteen trifty six and haybro.

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<v Speaker 1>Wow, Well, dems can't correct me if I'm wrong. But

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<v Speaker 1>Demolis became market Basket, right.

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<v Speaker 5>That's right. I moved out to Chelsea Ebett Rebem nineteen

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<v Speaker 5>fifty six. There was no Demolas, no market Basket. I

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<v Speaker 5>was lost. When market Basket came to redeem Ebert Mauldon,

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<v Speaker 5>I was, I was so happy.

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<v Speaker 1>Oh that's great, that's it's it's amazing how you get

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<v Speaker 1>comfortable with a store and uh and the way you're

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<v Speaker 1>treated in that in.

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<v Speaker 5>That store, they were good in nineteen fifty six when

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<v Speaker 5>they had the problem what ten years ago?

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<v Speaker 1>Two? Yeah, no, I know, but guess what, they survived

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<v Speaker 1>and they are now prospering and they're they are back

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<v Speaker 1>in the game.

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<v Speaker 3>It's just they were previous.

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<v Speaker 5>Carla said it all.

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<v Speaker 1>There, Cala, Yes, David from Barrington, New Hampshire. Okay, then

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<v Speaker 1>we'll let you Okay, all right, Beverly, thank you for

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<v Speaker 1>your call, and thank you for checking in from Revere

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<v Speaker 1>with us tonight, talk soon, Okay, bye, thank you, Beverly,

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<v Speaker 1>good night. UH we can continue this. I enjoy talking

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<v Speaker 1>about your consumer experiences because I'm a consumer as well,

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<v Speaker 1>and I always like to kind of figure out if

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<v Speaker 1>my audience is on the same wavelength as I am.

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<v Speaker 1>So if you want to tell me that you've had

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<v Speaker 1>great experiences, said some other supermarket, you can do that.

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<v Speaker 1>I think that as I've said that, I think that

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<v Speaker 1>Shaws and Star Market are now overly reliant on their

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<v Speaker 1>app Now again, they have been bought by a company

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<v Speaker 1>called Albertson's, which is out of the Northwest. I think

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<v Speaker 1>they're out of from Idaho or Washington State. But it's

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<v Speaker 1>not market basket, and as a matter of fact, it

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<v Speaker 1>is so confusing, at least for me. You don't have

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<v Speaker 1>as many choices where I spend the summer as you

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<v Speaker 1>do where I spend the balance of the year. So

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<v Speaker 1>feel free join the conversation left to hear from you.

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<v Speaker 1>It's ten years ago. It seems like yesterday. Well it

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<v Speaker 1>doesn't seem like ten years It seems like maybe if

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<v Speaker 1>someone said to me, when was the market basket problems

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<v Speaker 1>that big, big, big story, I would have said five

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<v Speaker 1>years ago, maybe six at most ten years ago. Time

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<v Speaker 1>fivees six, one seven, two, five four ten thirty six

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<v Speaker 1>one seven nine three. Coming right back.

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<v Speaker 2>Now back to Dan ray Line from the Window World

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<v Speaker 2>Night Side studios on w b Z News Radio.

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<v Speaker 1>Okay, back to the phones, talking a little bit about

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<v Speaker 1>Market Basket. Jeff is in Lenox, out in the Berkshires. Hey, Jeff,

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<v Speaker 1>welcome to night Side.

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<v Speaker 3>Hey, how are you doing?

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<v Speaker 5>Dan?

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<v Speaker 3>Good? Good, good, good good. Listen. I'm I'm on my

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<v Speaker 3>way back home, my way back home now. But I

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<v Speaker 3>just left Market Basket. I stopped there cat in groceries

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<v Speaker 3>and I'm bringing them back home.

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<v Speaker 1>How far back? How far is home from Lenox? Jeff?

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<v Speaker 3>If I could ask, two and a half hours one way.

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<v Speaker 1>So you live in Massachusets.

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<v Speaker 3>Thirty miles from I'm thirty miles with already in New York.

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<v Speaker 1>Yeah, right, that's that's where Lenox is. So where are

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<v Speaker 1>you headed? Where's home?

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<v Speaker 3>I'm hitting I'm hitting back there now. I just came

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<v Speaker 3>into Boston. I just came in the Boston. I was

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<v Speaker 3>in the North Shore. I was I was in Uh.

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<v Speaker 3>I was in Uh. Actually I was in Woburn.

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<v Speaker 1>So I'm confused. Home is Lennox. You're not calling from Lenox.

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<v Speaker 1>Home is Lennox.

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<v Speaker 3>No, no, no, no, no, I'm on my way back

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<v Speaker 3>to Lenox now from from Woburn.

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<v Speaker 1>No, no, I get that. But what I'm saying, is

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<v Speaker 1>you're you're saying you're driving home. You're driving home to Lenox, correct,

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<v Speaker 1>got you? Okay, that's all I thought.

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<v Speaker 3>I said, right, yes, all right, I got it.

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<v Speaker 1>So you flipped this on and you you just uh

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<v Speaker 1>did you.

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<v Speaker 3>Whenever you come this way on the way home. And

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<v Speaker 3>I'm saying, I've got to call. I've got to call

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<v Speaker 3>because I remember during during the strength, these people were

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<v Speaker 3>out there. And one thing is my family from my

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<v Speaker 3>in laws are from Chelsea. Okay, And and that's you

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<v Speaker 3>know that. You know the joke that and Chelsea is

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<v Speaker 3>you can get in the store, but you can't get out.

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<v Speaker 3>It is so crowded all the time, doesn't matter what

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<v Speaker 3>time could should be. Yeah, but the way, but the way,

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<v Speaker 3>the way that this just like the other caller said,

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<v Speaker 3>there's a vibe when you go in your store. When

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<v Speaker 3>I went into the one into the one in the Revere,

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<v Speaker 3>because I used to live in Salt, I mean, uh

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<v Speaker 3>in Saugets. I know thee I know the workers there.

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<v Speaker 3>And I had a lesson with my daughter because I

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<v Speaker 3>told her, listen, go and bag the go help them

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<v Speaker 3>bag the groceries. And she says, oh no, they got

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<v Speaker 3>people to do that. I'm saying you never. There are

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<v Speaker 3>three people that you don't mess with. The ones to

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<v Speaker 3>fix your food, the one that fixes your car, and

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<v Speaker 3>the one that that bags your groceries. They'll put the

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<v Speaker 3>hot chicken on top of the ice cream. They'll put

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<v Speaker 3>the ten pounds of potatoes on top of your potato chips,

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<v Speaker 3>and the bread and the eggs.

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<v Speaker 1>Let me tell you something. Let me tell you first

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<v Speaker 1>of all, I bag my own groceries when I go

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<v Speaker 1>to store to the stores because I like the geometry

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<v Speaker 1>of it, the idea of, you know, packing a bag

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<v Speaker 1>so that all the space is used. You don't make

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<v Speaker 1>it too heavy, you don't make it too light. If

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<v Speaker 1>you need two bags, you need two bags. So yeah,

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<v Speaker 1>I'm with I'm with you on that. Jeff and I worked.

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<v Speaker 3>Listen, it's a skill. It is a skill to pack

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<v Speaker 3>grocer properly.

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<v Speaker 1>Yes, sir, Yes, sir. And I did it as a

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<v Speaker 1>young kid. When I was fifteen or sixteen, I worked

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<v Speaker 1>as a bag boy at stopping shop. It's probably the

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<v Speaker 1>first job, real job that I had where I got

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<v Speaker 1>a paycheck in my hand, as opposed to a few

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<v Speaker 1>bucks for cutting someone's lawn. So look, have a safe

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<v Speaker 1>ride back to Lenox. We'll keep your company all the way. Okay,

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<v Speaker 1>you've got it.

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<v Speaker 3>Good enough, Dan, great show, good stuff.

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<v Speaker 1>Thanks Jeff, talk to you soon. Okay, I'm gonna keep rolling.

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<v Speaker 1>He're gonna go to Helen in Canton, Massachusetts. Hey, Helen,

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<v Speaker 1>how are you tonight?

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<v Speaker 6>Hi?

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<v Speaker 5>Hi?

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<v Speaker 4>Hi Dan.

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<v Speaker 7>I haven't called for a while, have you been.

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<v Speaker 1>I've been great. Welcome back a stranger.

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<v Speaker 7>I know, I know, thank you. It's just hard for me.

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<v Speaker 7>I told you I work overnight, so I run into work.

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<v Speaker 7>Sometimes I want to call, but I don't have time

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<v Speaker 7>to wait.

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<v Speaker 1>Well, we've got you now. So what's your experience with

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<v Speaker 1>market basks?

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<v Speaker 7>I was, I love Market Based. We have a family

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<v Speaker 7>history with them. We're he've been friends with the family

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<v Speaker 7>for years. Uh, not myself, but my father was like

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<v Speaker 7>really good friends with the owner of the senior.

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<v Speaker 3>So.

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<v Speaker 7>But when when I went in there a couple like

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<v Speaker 7>a few months ago, I asked one of the kids

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<v Speaker 7>there working at the register, I said, how do you

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<v Speaker 7>like working here? I said, he said he loved it,

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<v Speaker 7>And I said how's it pay? Because I was going

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<v Speaker 7>to try to get my son a job there, And

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<v Speaker 7>he goes it's okay, it's fine, he goes. But it's

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<v Speaker 7>not bad. It's just they treat us so well. Here,

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<v Speaker 7>that's what he loved about it. They the owner owners

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<v Speaker 7>like treat them like human beings.

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<v Speaker 4>You know.

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<v Speaker 1>Well, sometimes that more owners of businesses should understand that

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<v Speaker 1>and realize that their workers are their representatives to the public.

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<v Speaker 1>When you go to the store, you're never going to

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<v Speaker 1>meet the owner, or you might one day out of

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<v Speaker 1>the year, but you're going to meet an employee two

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<v Speaker 1>or three occasions as you walk through that store. And

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<v Speaker 1>those are the people that are going to represent your

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<v Speaker 1>own store. Yep.

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<v Speaker 7>And that's what does the dedicated employees, I mean, you know.

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<v Speaker 1>And and a paycheck's a nice thing, but a patter

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<v Speaker 1>on the back, a word of encouragement will do more

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<v Speaker 1>to inspire an employee to work harder and to do better,

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<v Speaker 1>I think than than just about anything. The fact that

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<v Speaker 1>someone recognizes that, hey, you're out there trying to represent

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<v Speaker 1>the organization.

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<v Speaker 2>Well, couldn't agree exactly.

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<v Speaker 7>Well, I love the subject. I'm glad you had it

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<v Speaker 7>on so well.

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<v Speaker 1>Yeah, I just figured tenth anniversary it might be a

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<v Speaker 1>nice fun topic. On a late August Thursday night, to

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<v Speaker 1>talk about it. You heading in work.

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<v Speaker 7>I am actually I'm waiting outside to go park in

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<v Speaker 7>the garage.

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<v Speaker 1>Well, thank you, thank you for waiting and being patient

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<v Speaker 1>for us.

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<v Speaker 7>Okay, thanks Dan, and I love listening to you every night.

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<v Speaker 1>Well, I appreciate it so much, hell and I really do.

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<v Speaker 1>There are a lot of people out there. There are

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<v Speaker 1>a lot of Helen's out there, and uh no, but

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<v Speaker 1>there's a lot of Helen's, and there's a lot of Maureen's,

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<v Speaker 1>and a lot of Joe's, and a lot of rich

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<v Speaker 1>and a lot of everybody. Uh And I'm absolutely truly

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<v Speaker 1>honored to think that you would actually turn my show

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<v Speaker 1>on whether you're at home or in the car, because

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<v Speaker 1>that's a choice. And I really think.

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<v Speaker 7>You make my night every night.

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<v Speaker 2>Thank you.

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<v Speaker 1>That's that's the ultimate compliment. Thanks so much. We'll talk again,

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<v Speaker 1>have a good night too.

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<v Speaker 4>Bye.

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<v Speaker 1>I got to tell you, I mean that honestly from

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<v Speaker 1>the from the bottom of my heart. The fact that

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<v Speaker 1>you have so many entertainment options and you stick with

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<v Speaker 1>us on Night Side, it blows me. Way. Let me

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<v Speaker 1>go next to Maureen in Brockton. Maureene, welcome back to Nightside.

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<v Speaker 3>How are you hi?

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<v Speaker 4>Dan? Good thank you, and thank you for taking my call.

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<v Speaker 4>I'm going to make this real quick because I don't

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<v Speaker 4>want to I want everybody to get the chance. So

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<v Speaker 4>you had originally talked about what you had mentioned like

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<v Speaker 4>grocery store loyalty, et cetera. My late mother was probably

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<v Speaker 4>a She really enjoyed stopping shop. So for years you

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<v Speaker 4>would get a good bargain, you would get the price,

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<v Speaker 4>the food, the value. I was living in Brighton before

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<v Speaker 4>I moved to Brockton, and now that I live in Brockton,

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<v Speaker 4>they're closing the stopping shop. But the quality and what

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<v Speaker 4>it's not the same the stopping shop.

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<v Speaker 2>So but.

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<v Speaker 4>I do find the value at market basket. There is

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<v Speaker 4>one over in the Westgate Mall. It is a little

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<v Speaker 4>further than where I'm you know, to go past stocking shop.

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<v Speaker 4>But but I but again, like everyone else has said,

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<v Speaker 4>I show up the value. I'll shop the flyers if

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<v Speaker 4>something is on sale at door a and there's something,

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<v Speaker 4>I mean, and I'm not going that many that farm,

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<v Speaker 4>you know, that far to travel. But and that was

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<v Speaker 4>something that my mother instilled in me many many years ago.

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<v Speaker 4>As far as you know, uge she raised seven children,

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<v Speaker 4>so she only had so much money to be able

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<v Speaker 4>to stretch, you know, to be able to get the groceries.

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<v Speaker 4>So I think that's what was instilled in me. So

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<v Speaker 4>you really have to you know, I've always had good

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<v Speaker 4>good luck.

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<v Speaker 1>Well, here's what I like it. And here's what I

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<v Speaker 1>like about. One of the things I like about Market

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<v Speaker 1>Basket a lot of the other grocery chains. Uh, they said,

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<v Speaker 1>get your loyalty card. Okay, And so you've filled out

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<v Speaker 1>a form and you've got a loyalty card and you

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<v Speaker 1>put it on your key chain. I'm sure you've done

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00:17:59.079 --> 00:18:03.279
<v Speaker 1>that with some groceries, right right. Okay. Then they it

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00:18:03.400 --> 00:18:06.920
<v Speaker 1>wasn't enough to have a grocery a card, a loyalty card.

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<v Speaker 1>Then they said you got to download the app. So yeah,

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<v Speaker 1>you download the app, which is impossible to navigate. Okay.

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<v Speaker 1>So now you go through the store and you realize, oh,

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00:18:20.400 --> 00:18:22.720
<v Speaker 1>I can get it that that's on sale, but with

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<v Speaker 1>the digital coupon. But I kind of get the digital

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<v Speaker 1>coupon because the app is so confusing. It just leads,

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00:18:29.079 --> 00:18:31.960
<v Speaker 1>it leads you in circles. So what they have done

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<v Speaker 1>is a lot of these stores and they're not listening

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<v Speaker 1>to me. And if they were giving them million dollars. Advice,

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00:18:38.559 --> 00:18:41.079
<v Speaker 1>get rid of the loyalty get rid of the apps.

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<v Speaker 1>Stick with the loyalty card. So if if if a

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<v Speaker 1>customer is willing to carry your stupid plastic card around

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00:18:49.480 --> 00:18:52.799
<v Speaker 1>on their keychain, that will make them more like and

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00:18:52.839 --> 00:18:54.559
<v Speaker 1>you give them a little bit of a break every

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<v Speaker 1>time they go to the store. You're going to have

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<v Speaker 1>them coming in the store frequently. You don't need to

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<v Speaker 1>to make them go to an app to figure out

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<v Speaker 1>what's on sale this week and what they use. And

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<v Speaker 1>you got to you've got to go through if you're

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00:19:07.240 --> 00:19:08.920
<v Speaker 1>lucky enough to get to it, you got to go

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<v Speaker 1>through one hundred and seventy five different items, ninety five

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00:19:13.599 --> 00:19:16.359
<v Speaker 1>percent of which you've never bought in your life.

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<v Speaker 4>And it's and it's and it's funny you mentioned that.

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<v Speaker 4>And I'll make this quick because I know there's other

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00:19:20.599 --> 00:19:22.279
<v Speaker 4>folks that want to call, they want to speak with you.

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<v Speaker 4>But I had a conversation and again, you know that

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<v Speaker 4>we've got wonderful employees at the stopping shop that's closing

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<v Speaker 4>on Montella Street in Brockton, and my hot breaks for them,

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<v Speaker 4>especially the ones that live close by that they can

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<v Speaker 4>walk to the store. And now right now now they

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<v Speaker 4>have to depend on traveling. I spoke to a gentleman

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<v Speaker 4>who used to work. They used to have a store

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<v Speaker 4>in Holbrook and then they closed Holbork and then they

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<v Speaker 4>were opening Brockton. And I talked to this gentleman.

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<v Speaker 1>I said, I.

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<v Speaker 4>Remember you from Holbrook. Now you're in Brockden and he

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<v Speaker 4>and we're talking about the digital coupons, and he he

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<v Speaker 4>just rolled his eyes and he said, he goes, why

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<v Speaker 4>don't they just he goes, coupons, get rid of them

378
00:20:01.480 --> 00:20:04.640
<v Speaker 4>because there's more, Like you said, there's more problems even

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00:20:04.680 --> 00:20:09.319
<v Speaker 4>if you downloaded. Yeah, I had, I had, but the

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00:20:09.359 --> 00:20:12.000
<v Speaker 4>people there were so nice at Stop and Shop that

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<v Speaker 4>they would say, oh, I can give you the adjustment.

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00:20:14.599 --> 00:20:16.400
<v Speaker 4>I'll give you the sale price, you've got the coup

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00:20:16.519 --> 00:20:20.319
<v Speaker 4>you've got the receipt. So but again I I do.

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<v Speaker 4>I do like market Basket. I like all the because

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00:20:23.079 --> 00:20:25.599
<v Speaker 4>market Basket and all the and brock in Are you know,

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00:20:25.640 --> 00:20:29.119
<v Speaker 4>they're in the same Westgate mall, so it's very convenient.

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00:20:29.759 --> 00:20:33.480
<v Speaker 4>But but market Basket, you know, that's that's that's going

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<v Speaker 4>to be my store.

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00:20:34.720 --> 00:20:38.400
<v Speaker 1>Yeah, it's I wish there was one. I'm you know,

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00:20:38.960 --> 00:20:41.279
<v Speaker 1>out of pocket during the summertime, so I don't have

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00:20:41.319 --> 00:20:44.920
<v Speaker 1>one really near me. But during the rest of the year,

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<v Speaker 1>I will drive to walk to the store and Wallfan,

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00:20:48.039 --> 00:20:50.640
<v Speaker 1>which is about fifteen miles from where I live. Uh

394
00:20:51.400 --> 00:20:54.160
<v Speaker 1>you know, maybe maybe once every two weeks, and I

395
00:20:54.200 --> 00:20:55.799
<v Speaker 1>will load up on a lot of items that I

396
00:20:55.839 --> 00:20:59.599
<v Speaker 1>know I can get with substantial savings at at market Basket.

397
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<v Speaker 1>So that's that's my store. And I just wish that

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00:21:03.759 --> 00:21:08.039
<v Speaker 1>someone from Shaw's uh in Star would listen to my advice,

399
00:21:08.160 --> 00:21:12.640
<v Speaker 1>which is have loyalty cards, but forget the stupid digital

400
00:21:12.960 --> 00:21:16.799
<v Speaker 1>app and the coupons and the QR codes because a

401
00:21:16.960 --> 00:21:22.039
<v Speaker 1>big majority of your customers have no idea what's what

402
00:21:22.119 --> 00:21:25.039
<v Speaker 1>to do with them? Okay, and you're driving people away,

403
00:21:25.160 --> 00:21:28.200
<v Speaker 1>but that's you know. They're they're owned by a big

404
00:21:28.559 --> 00:21:33.839
<v Speaker 1>groceries chain called Albertson out of somewhere in the Great Northwest.

405
00:21:33.880 --> 00:21:36.319
<v Speaker 1>I'm not sure if it's the state of Washington or Idaho,

406
00:21:36.400 --> 00:21:39.720
<v Speaker 1>but they have no clue what's going on here in Massachusetts.

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<v Speaker 4>Maureen, is all I agree with you.

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<v Speaker 1>You don't need to have a loyalty cad Tonight's that.

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<v Speaker 1>But you're one of my most loyal listeners, and I

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00:21:46.359 --> 00:21:46.960
<v Speaker 1>can't tell you much.

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<v Speaker 4>I appreciate you well, thank you so much. I appreciate listening.

412
00:21:50.319 --> 00:21:51.599
<v Speaker 4>And I'm going to let the next person go on.

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<v Speaker 4>Thank you.

414
00:21:51.960 --> 00:21:52.480
<v Speaker 3>Have a great night.

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00:21:52.559 --> 00:21:54.920
<v Speaker 1>Dan, thanks Marian. Okay, well we'll get to the next person.

416
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<v Speaker 1>But after the news at the bottom of the arts.

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<v Speaker 1>Now ten thirty two, six one seven two. Those lines

418
00:22:01.680 --> 00:22:05.359
<v Speaker 1>are now awful. However, there's two lines open at six seven.

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<v Speaker 1>I think it's great. We've talked about Market Basket and

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00:22:11.160 --> 00:22:13.359
<v Speaker 1>some of the other stores. I'm trying to help Shaws

421
00:22:13.400 --> 00:22:17.160
<v Speaker 1>in Star but they they don't they don't get it.

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00:22:17.400 --> 00:22:20.640
<v Speaker 1>They don't get it. And if you're a big fan

423
00:22:20.680 --> 00:22:23.960
<v Speaker 1>of Shaws or Star Market, feel free to join the conversation.

424
00:22:24.000 --> 00:22:25.720
<v Speaker 1>If you're a big fan of any of the other stores,

425
00:22:25.920 --> 00:22:29.240
<v Speaker 1>I think market Basket, at least with my audience, is

426
00:22:29.279 --> 00:22:31.480
<v Speaker 1>the leader of the pack. Back on Nightside after this.

427
00:22:34.200 --> 00:22:39.160
<v Speaker 2>You're on night Side with Dan Ray on Boston's news radio.

428
00:22:39.759 --> 00:22:41.799
<v Speaker 1>All right, let's keep rolling here, all of us. A

429
00:22:41.839 --> 00:22:45.079
<v Speaker 1>couple of folks dropped off. We're talking about your grocery

430
00:22:45.160 --> 00:22:49.440
<v Speaker 1>store shopping. Obviously, with inflation as high as it is,

431
00:22:49.920 --> 00:22:53.039
<v Speaker 1>there's nowhere where inflation is more obvious than inside a

432
00:22:53.079 --> 00:22:56.920
<v Speaker 1>grocery store these days, because items that a year ago

433
00:22:57.559 --> 00:23:04.279
<v Speaker 1>were are now three seventy nine and you think to yourself, well,

434
00:23:04.359 --> 00:23:06.920
<v Speaker 1>you know it's only eighty cents more. Well, yeah, that's

435
00:23:06.960 --> 00:23:10.119
<v Speaker 1>a that's a that's a twenty five percent increase. Or

436
00:23:10.240 --> 00:23:14.920
<v Speaker 1>items that were two point fifty now are three eightyen

437
00:23:15.000 --> 00:23:20.079
<v Speaker 1>I mean it, just it you. If you shop in

438
00:23:20.200 --> 00:23:23.440
<v Speaker 1>any grocery store, any grocery store, you're going to feel

439
00:23:23.480 --> 00:23:26.359
<v Speaker 1>the bite of inflation. Let's go to joe In Lynn. Joe,

440
00:23:26.400 --> 00:23:27.599
<v Speaker 1>you are next on Nightside.

441
00:23:27.680 --> 00:23:29.839
<v Speaker 8>Thanks Dan for taking my call. This is an unusual

442
00:23:29.880 --> 00:23:33.000
<v Speaker 8>show and I like it tonight especially. My favorite store

443
00:23:33.079 --> 00:23:35.039
<v Speaker 8>is Market Basket is you know, I can't see and

444
00:23:35.079 --> 00:23:37.279
<v Speaker 8>they helped me out. I don't know whether you have

445
00:23:37.319 --> 00:23:40.200
<v Speaker 8>a cafe in Waltham or not, but I sit there

446
00:23:40.200 --> 00:23:43.200
<v Speaker 8>and get ice coffee and I do shopping with them.

447
00:23:43.319 --> 00:23:45.079
<v Speaker 8>They help me bag. I'm not as good as you.

448
00:23:45.079 --> 00:23:47.279
<v Speaker 8>You have to give us some bagging lessons. But one

449
00:23:47.359 --> 00:23:49.559
<v Speaker 8>thing I want to say with the Market Basket people,

450
00:23:50.000 --> 00:23:53.319
<v Speaker 8>I left a toilet paper at the store by accident,

451
00:23:53.359 --> 00:23:55.839
<v Speaker 8>and they brought it to me and I complimented them,

452
00:23:55.880 --> 00:23:58.519
<v Speaker 8>and the CEO and I guess you've read the book

453
00:23:58.559 --> 00:24:02.000
<v Speaker 8>about market Basket called me and sang to me, and

454
00:24:02.160 --> 00:24:05.079
<v Speaker 8>you don't get many calls from CEOs because I've read

455
00:24:05.079 --> 00:24:07.279
<v Speaker 8>the book. It's a horrible what he went through was

456
00:24:07.319 --> 00:24:09.880
<v Speaker 8>his family, mister Dumuz and he called me and sang.

457
00:24:10.079 --> 00:24:13.319
<v Speaker 1>Really was was that relatively recently.

458
00:24:14.079 --> 00:24:15.240
<v Speaker 2>Last year or the year before?

459
00:24:15.319 --> 00:24:17.839
<v Speaker 1>But that's what all I'm saying is he survived again.

460
00:24:17.920 --> 00:24:21.799
<v Speaker 1>There was this whole corporate board of director's fight which

461
00:24:22.160 --> 00:24:25.440
<v Speaker 1>which he ended up getting tossed out on his ear.

462
00:24:26.279 --> 00:24:33.680
<v Speaker 8>And he he eventually bar his cousin out. But their

463
00:24:33.799 --> 00:24:37.200
<v Speaker 8>their enemies, that they're hatred in the family and the shop.

464
00:24:37.240 --> 00:24:39.240
<v Speaker 1>And show what I was trying to say, Joe, let

465
00:24:39.240 --> 00:24:40.799
<v Speaker 1>me finish if I could. What I was trying to

466
00:24:40.799 --> 00:24:44.240
<v Speaker 1>say was that he was the top dog, and all

467
00:24:44.279 --> 00:24:47.599
<v Speaker 1>of a sudden his cousin, who was also on the board,

468
00:24:48.079 --> 00:24:50.400
<v Speaker 1>was able to convince some other board members. So it

469
00:24:50.440 --> 00:24:53.359
<v Speaker 1>was like this, there was an inter family squabble and

470
00:24:53.400 --> 00:24:57.519
<v Speaker 1>it was a board takeover. So Arthur T, the guy

471
00:24:57.559 --> 00:25:02.359
<v Speaker 1>who eventually prevailed, prevailed. He got, you know, shown the door,

472
00:25:02.759 --> 00:25:05.319
<v Speaker 1>shown the door, which is why all the employees walked out,

473
00:25:05.319 --> 00:25:09.960
<v Speaker 1>and then the customer stayed away, and eventually, after six weeks,

474
00:25:09.720 --> 00:25:12.920
<v Speaker 1>the cousin who had won had to basically, you know,

475
00:25:13.039 --> 00:25:17.319
<v Speaker 1>give it up. An amazing story, an amazing.

476
00:25:16.960 --> 00:25:20.599
<v Speaker 8>Sir Arthur T bought him out and I read the book.

477
00:25:20.640 --> 00:25:21.200
<v Speaker 2>It's horrible.

478
00:25:21.279 --> 00:25:23.279
<v Speaker 8>There's hatred of the family now, but that's the way

479
00:25:23.279 --> 00:25:25.720
<v Speaker 8>it is like in my family. But mister T was

480
00:25:25.839 --> 00:25:28.279
<v Speaker 8>very nice. I hope to meet him someday. He comes

481
00:25:28.319 --> 00:25:29.119
<v Speaker 8>to different stories.

482
00:25:29.160 --> 00:25:30.000
<v Speaker 2>You got to give us a.

483
00:25:29.960 --> 00:25:32.359
<v Speaker 8>Bag lesson and tell me does your one in Waltham

484
00:25:32.480 --> 00:25:34.119
<v Speaker 8>have a nice cafe with a TV?

485
00:25:34.319 --> 00:25:36.119
<v Speaker 1>I was going to respond, I was going to respond

486
00:25:36.160 --> 00:25:38.400
<v Speaker 1>to that. I have seen it. I've never been in it.

487
00:25:38.400 --> 00:25:41.960
<v Speaker 1>It looks it doesn't look what you call to be luxurious.

488
00:25:42.519 --> 00:25:46.039
<v Speaker 1>But there's a coffee stand and you can buy you know,

489
00:25:46.119 --> 00:25:48.480
<v Speaker 1>some some sort of a muffin or some sort of

490
00:25:48.480 --> 00:25:50.920
<v Speaker 1>a breakfast item. I think it's ninety nine cents. So

491
00:25:50.920 --> 00:25:55.480
<v Speaker 1>it's very convenient and it's not all that expensive. And

492
00:25:55.519 --> 00:25:58.440
<v Speaker 1>so people if they want to spend twenty minutes and

493
00:25:58.559 --> 00:26:01.160
<v Speaker 1>have a cup of coffee and the muffin of some sort,

494
00:26:02.079 --> 00:26:04.880
<v Speaker 1>they get their day going. It would be wonderful. Joe

495
00:26:05.200 --> 00:26:08.559
<v Speaker 1>the one time Lin and be able to do that

496
00:26:09.400 --> 00:26:10.720
<v Speaker 1>on an occasional basis.

497
00:26:11.079 --> 00:26:12.960
<v Speaker 8>One quickie. The one in Linn has a kitchen. You

498
00:26:12.960 --> 00:26:17.039
<v Speaker 8>can have meatloaw, salad, pizza, hamburgers. It's a little bigger,

499
00:26:17.039 --> 00:26:18.480
<v Speaker 8>but they're very nice people there.

500
00:26:18.960 --> 00:26:22.920
<v Speaker 1>Absolutely. Joe will talk one brief.

501
00:26:23.119 --> 00:26:25.799
<v Speaker 8>I only had trouble once I could someone couldn't speaking

502
00:26:25.920 --> 00:26:27.319
<v Speaker 8>as they got someone else for me.

503
00:26:27.599 --> 00:26:28.799
<v Speaker 2>But they're extremely nice.

504
00:26:28.839 --> 00:26:30.599
<v Speaker 8>Thanks, take care, Thanks.

505
00:26:30.440 --> 00:26:33.400
<v Speaker 1>Joe, talk to you by body. All right, let's keep rolling.

506
00:26:33.440 --> 00:26:35.119
<v Speaker 1>You're going to go to Rick and Bill, Rick and Heyrick.

507
00:26:35.240 --> 00:26:35.759
<v Speaker 1>Welcome back.

508
00:26:35.799 --> 00:26:38.599
<v Speaker 6>How yeah, Dan, how are you? This is a subject

509
00:26:38.599 --> 00:26:41.240
<v Speaker 6>that doesn't grind my gears like Tamala, you know what

510
00:26:41.279 --> 00:26:45.839
<v Speaker 6>I'm saying. But yeah, no, yeah, seriously, I grew up

511
00:26:45.880 --> 00:26:49.000
<v Speaker 6>going to Demula's as a kid. I grew up in Burlington.

512
00:26:49.279 --> 00:26:52.240
<v Speaker 6>A family of my parents are gone now, but there

513
00:26:52.279 --> 00:26:54.640
<v Speaker 6>was there's there's still six of us left. There's a

514
00:26:54.640 --> 00:26:58.039
<v Speaker 6>total of eight. Yeah, and that's my dad headed there.

515
00:26:58.039 --> 00:27:00.200
<v Speaker 6>I remember going in the seventies to Demula's. I am

516
00:27:00.319 --> 00:27:03.319
<v Speaker 6>seven hundred Plaza and I live close to there now.

517
00:27:03.400 --> 00:27:06.319
<v Speaker 6>But it's still good. You know, it's going to be

518
00:27:06.319 --> 00:27:10.960
<v Speaker 6>the best prices around with inflation. Obviously, meat has gone

519
00:27:11.000 --> 00:27:14.559
<v Speaker 6>up at the tea. Can't do can't roll up. You know,

520
00:27:14.799 --> 00:27:16.319
<v Speaker 6>he can only do the best he can. But they

521
00:27:16.359 --> 00:27:19.400
<v Speaker 6>try to keep their prices low. And I just wanted

522
00:27:19.400 --> 00:27:22.640
<v Speaker 6>to say that I boycotted in twenty fourteen. I would

523
00:27:22.680 --> 00:27:24.920
<v Speaker 6>go in the store just to take pictures of the shelves,

524
00:27:25.000 --> 00:27:27.160
<v Speaker 6>just to get a little document. You know, I've got it,

525
00:27:27.160 --> 00:27:28.519
<v Speaker 6>probably a half a dozen of them.

526
00:27:28.640 --> 00:27:35.119
<v Speaker 1>Yeah, that's okay. And look, it's so great when there

527
00:27:35.319 --> 00:27:39.640
<v Speaker 1>is what people perceive to be an injustice and they

528
00:27:39.839 --> 00:27:45.240
<v Speaker 1>gather and they form a bond and they stick together

529
00:27:45.400 --> 00:27:47.759
<v Speaker 1>and they get a result that they wanted, which was

530
00:27:47.799 --> 00:27:51.079
<v Speaker 1>to get one man, Arthur t back in charge. He

531
00:27:51.200 --> 00:27:56.000
<v Speaker 1>stayed there and he apparently has brought the store out

532
00:27:56.039 --> 00:27:59.279
<v Speaker 1>of some really bad financial straits, which is going to

533
00:27:59.319 --> 00:28:01.319
<v Speaker 1>happen to a growth free store when and when it's

534
00:28:01.319 --> 00:28:05.400
<v Speaker 1>not operational for six weeks. I think it's an inspiring story.

535
00:28:05.440 --> 00:28:09.000
<v Speaker 1>Did you listen to the Harvard of the MIT Business

536
00:28:09.000 --> 00:28:10.599
<v Speaker 1>School professor we had on last hour?

537
00:28:11.400 --> 00:28:15.599
<v Speaker 6>Yeah? Oh no, no, it was fantastic. Uh your interview

538
00:28:15.640 --> 00:28:20.759
<v Speaker 6>with him, and uh, you know it's he I'm not

539
00:28:20.839 --> 00:28:23.119
<v Speaker 6>surprised that it's a big case study. I will tell

540
00:28:23.119 --> 00:28:27.640
<v Speaker 6>you that it's I was moved by by the loyalty

541
00:28:27.920 --> 00:28:30.519
<v Speaker 6>back then, and I was moved myself, and so I

542
00:28:30.559 --> 00:28:32.079
<v Speaker 6>would I would go to Shaws.

543
00:28:32.119 --> 00:28:32.240
<v Speaker 2>Now.

544
00:28:32.240 --> 00:28:34.599
<v Speaker 6>I used to work at Shaws in Burlington a couple

545
00:28:34.640 --> 00:28:36.720
<v Speaker 6>of years two thousand and four to two thousand and six.

546
00:28:36.960 --> 00:28:41.119
<v Speaker 6>Albertson's bought them in probably oh five or possibly oh six,

547
00:28:41.200 --> 00:28:43.480
<v Speaker 6>it's one of one of those years. But but uh,

548
00:28:43.599 --> 00:28:49.000
<v Speaker 6>yeah's an enormous company. And they never had the prices

549
00:28:48.759 --> 00:28:51.720
<v Speaker 6>as good as as market basket good stuff at Shaws,

550
00:28:51.720 --> 00:28:53.839
<v Speaker 6>but you're paying way more. But I had to bite

551
00:28:53.920 --> 00:28:56.519
<v Speaker 6>the bullet because I got a principle. Yeah you know,

552
00:28:56.559 --> 00:28:58.559
<v Speaker 6>I don't can't. I just had to do it.

553
00:28:59.079 --> 00:29:02.920
<v Speaker 1>And it was so The thing that bothers me about

554
00:29:03.000 --> 00:29:06.400
<v Speaker 1>Shaws and I have shopped in Shaws and Star Market

555
00:29:07.000 --> 00:29:11.119
<v Speaker 1>is not only well do you have to have like

556
00:29:11.200 --> 00:29:14.000
<v Speaker 1>your loyalty card or whatever, but now they make you

557
00:29:14.119 --> 00:29:18.279
<v Speaker 1>download an app and you will see if you are

558
00:29:18.319 --> 00:29:22.160
<v Speaker 1>able to download the app successfully and navigate around this app,

559
00:29:22.160 --> 00:29:26.559
<v Speaker 1>which is impossible to utilize, then you can get items

560
00:29:26.680 --> 00:29:30.759
<v Speaker 1>at a reduced rate. It is insane. It is insane

561
00:29:30.839 --> 00:29:33.000
<v Speaker 1>if you want to treat your customers that way, that

562
00:29:33.039 --> 00:29:36.960
<v Speaker 1>they have to go through some sort of your gymnastics,

563
00:29:37.279 --> 00:29:41.440
<v Speaker 1>mental gymnastics to get a fifty cent break on an item.

564
00:29:41.640 --> 00:29:44.200
<v Speaker 1>You're just going to drive customers away. It's as simple

565
00:29:44.240 --> 00:29:48.599
<v Speaker 1>as that. And exactly, I go into grocery stores all

566
00:29:48.640 --> 00:29:50.400
<v Speaker 1>the time, and the fact of the matter is that

567
00:29:50.400 --> 00:29:53.240
<v Speaker 1>most people in grocery stores are people who are older,

568
00:29:53.319 --> 00:29:56.680
<v Speaker 1>people who are shopping for themselves, shopping for their families.

569
00:29:57.000 --> 00:30:00.319
<v Speaker 1>I don't see many twenty somethings pushing a grocery CA card.

570
00:30:00.599 --> 00:30:03.880
<v Speaker 1>They're they're all ordering, you know, online, or they're having

571
00:30:03.920 --> 00:30:06.599
<v Speaker 1>an uber driver pick up there. That's fine for them,

572
00:30:06.960 --> 00:30:13.039
<v Speaker 1>But Shaw's and Starr owned now by Albertson, will eventually

573
00:30:13.039 --> 00:30:15.359
<v Speaker 1>put themselves out of business if they don't smart enough.

574
00:30:16.039 --> 00:30:18.559
<v Speaker 6>I think you're right, No, I do think. And those

575
00:30:18.559 --> 00:30:21.400
<v Speaker 6>stupid little car gets stick on your keychain as there

576
00:30:21.480 --> 00:30:23.240
<v Speaker 6>was a car, do you put one on your keychain

577
00:30:23.720 --> 00:30:26.480
<v Speaker 6>that was fullish? Anyway? Market Baskets stayed clear of that.

578
00:30:26.559 --> 00:30:27.480
<v Speaker 6>They never did that.

579
00:30:27.640 --> 00:30:30.680
<v Speaker 1>And well, the better no, the better solution is no card.

580
00:30:30.839 --> 00:30:33.279
<v Speaker 1>Just get the best prices you can to every customer.

581
00:30:33.319 --> 00:30:35.319
<v Speaker 1>That's number one. But if you're going to do a

582
00:30:35.359 --> 00:30:38.920
<v Speaker 1>card and say and try to make incent people to

583
00:30:38.960 --> 00:30:41.079
<v Speaker 1>come back to the store because they think they're getting

584
00:30:41.119 --> 00:30:44.319
<v Speaker 1>a little bit of an additional break. That's fine, But

585
00:30:44.440 --> 00:30:47.359
<v Speaker 1>when you incorporate the idea of some sort of an

586
00:30:47.440 --> 00:30:49.960
<v Speaker 1>app that you have to pull down from the internet,

587
00:30:50.119 --> 00:30:51.680
<v Speaker 1>and then you have to figure out a way to

588
00:30:52.039 --> 00:30:55.720
<v Speaker 1>to to navigate the app, and they keep changing the

589
00:30:55.759 --> 00:31:00.599
<v Speaker 1>app every two or three weeks, it is mind boggling.

590
00:31:00.720 --> 00:31:04.480
<v Speaker 1>It is frustrating, and it is it makes you dislike

591
00:31:04.839 --> 00:31:07.839
<v Speaker 1>the store. You no longer feel neutral about it, you

592
00:31:07.880 --> 00:31:11.319
<v Speaker 1>feel positive towards to It's a store like Demulas, which

593
00:31:11.359 --> 00:31:14.079
<v Speaker 1>is giving the best prices they can under the circumstances.

594
00:31:14.440 --> 00:31:18.720
<v Speaker 1>And now in order to even try to replicate come

595
00:31:18.759 --> 00:31:21.880
<v Speaker 1>close to market Basket, you've got to download an app

596
00:31:21.920 --> 00:31:23.680
<v Speaker 1>and figure the app out, and they're going to change

597
00:31:23.680 --> 00:31:25.759
<v Speaker 1>the app every two or three weeks. It's like they're

598
00:31:25.799 --> 00:31:28.400
<v Speaker 1>playing a game of cat and mouse with you, and

599
00:31:28.400 --> 00:31:29.799
<v Speaker 1>you're the mouse and the other cat.

600
00:31:30.160 --> 00:31:33.759
<v Speaker 6>Right. No, it's punishment, like the extra four percent over

601
00:31:33.799 --> 00:31:36.599
<v Speaker 6>every million you make. I mean, that's a bigger issue,

602
00:31:36.599 --> 00:31:39.920
<v Speaker 6>but not really when you're talking middle class and fixed incomes,

603
00:31:40.920 --> 00:31:44.079
<v Speaker 6>but it is, you know, it's more money, but that's ridiculous.

604
00:31:44.119 --> 00:31:46.079
<v Speaker 6>You know it should be the same. Five percent is

605
00:31:46.119 --> 00:31:47.920
<v Speaker 6>going to add up when you get into the millions.

606
00:31:48.119 --> 00:31:50.519
<v Speaker 6>I just wanted to say one thing before you go

607
00:31:50.720 --> 00:31:55.319
<v Speaker 6>that I was very impressive during COVID lockdown. Those young

608
00:31:55.440 --> 00:31:59.839
<v Speaker 6>kids were amazing. It's almost like their military service. I

609
00:32:00.240 --> 00:32:02.839
<v Speaker 6>don't mean because you're a veteran and I appreciate your service,

610
00:32:02.920 --> 00:32:06.880
<v Speaker 6>but those young kids, they had to wear masks, people

611
00:32:07.039 --> 00:32:09.839
<v Speaker 6>holding toilet paper. At that time, you know that'd taken

612
00:32:09.880 --> 00:32:11.759
<v Speaker 6>too much. They had to put limits on. You remember

613
00:32:11.759 --> 00:32:13.920
<v Speaker 6>it all. It was a few years ago, but those

614
00:32:14.039 --> 00:32:17.640
<v Speaker 6>kids worked so hard. I felt bad from Ice talked

615
00:32:17.640 --> 00:32:19.640
<v Speaker 6>to me, I've been on. They'd be like, I've been

616
00:32:19.640 --> 00:32:22.960
<v Speaker 6>on eight hours now and young kids, and I'm just

617
00:32:23.000 --> 00:32:26.519
<v Speaker 6>saying it. I was impressed. I totally I was impressed

618
00:32:26.559 --> 00:32:27.039
<v Speaker 6>at the time.

619
00:32:27.400 --> 00:32:29.839
<v Speaker 1>All right, Rick Is always appreciate your calls.

620
00:32:29.880 --> 00:32:31.880
<v Speaker 6>We'll talk soon day, you bet.

621
00:32:31.960 --> 00:32:34.759
<v Speaker 1>Thanks quick break. We got three to we'll probably wrap

622
00:32:34.799 --> 00:32:36.200
<v Speaker 1>it up, and I think we're going to go to

623
00:32:36.279 --> 00:32:39.400
<v Speaker 1>our last topic of the night, which will be if

624
00:32:39.400 --> 00:32:41.839
<v Speaker 1>you had a chance to ask Vice President Harris a

625
00:32:41.960 --> 00:32:45.559
<v Speaker 1>question about her presidential candidacy. What would it be that's

626
00:32:45.599 --> 00:32:47.440
<v Speaker 1>going to be after eleven don't call on that. Now

627
00:32:47.480 --> 00:32:50.000
<v Speaker 1>we got Geene and Rockland, Brad and Marlborough and Barry

628
00:32:50.119 --> 00:32:52.359
<v Speaker 1>in Norwell coming up on the other side of the

629
00:32:52.359 --> 00:32:53.880
<v Speaker 1>break here on Nightside.

630
00:32:54.079 --> 00:32:57.039
<v Speaker 2>Now back to Dan ray Mine from the window World

631
00:32:57.240 --> 00:32:59.000
<v Speaker 2>Nightside Studios.

632
00:32:58.440 --> 00:33:01.839
<v Speaker 1>On w b Z the News. Sorry we were going next.

633
00:33:01.920 --> 00:33:04.079
<v Speaker 1>Let's go to Gene in Rockland. Gene, welcome back to

634
00:33:04.200 --> 00:33:05.200
<v Speaker 1>night How are you, Jane.

635
00:33:06.599 --> 00:33:07.400
<v Speaker 9>I am very good.

636
00:33:07.519 --> 00:33:07.720
<v Speaker 7>Dan.

637
00:33:07.960 --> 00:33:10.960
<v Speaker 9>I am so glad that you have talked about this.

638
00:33:11.519 --> 00:33:12.240
<v Speaker 2>I have been.

639
00:33:12.079 --> 00:33:14.640
<v Speaker 9>Waiting a long time for somebody to bring this up

640
00:33:14.680 --> 00:33:18.400
<v Speaker 9>about their lousy app in Shaws, and not only in Shaws,

641
00:33:18.400 --> 00:33:22.440
<v Speaker 9>but a few other supermarkets too that have trailed behind Shaws.

642
00:33:22.640 --> 00:33:26.799
<v Speaker 9>I've called your phone many times on other issues, but

643
00:33:26.880 --> 00:33:30.039
<v Speaker 9>this one is really you really hit it on this one.

644
00:33:30.039 --> 00:33:32.319
<v Speaker 9>I'm going to tell you that is the worst app

645
00:33:32.359 --> 00:33:35.279
<v Speaker 9>that they could do at Shaws. It's cost them a

646
00:33:35.319 --> 00:33:38.640
<v Speaker 9>lot of business. They don't know it. And I can

647
00:33:38.720 --> 00:33:44.079
<v Speaker 9>remember when Big White opened in Norwell and they had

648
00:33:44.119 --> 00:33:46.160
<v Speaker 9>you sit down and fill out a cod and everything.

649
00:33:46.400 --> 00:33:49.559
<v Speaker 9>Guess what they're doing the same thing. You know, everybody's

650
00:33:49.599 --> 00:33:53.319
<v Speaker 9>following this pace and they don't realize how much money

651
00:33:53.559 --> 00:33:57.039
<v Speaker 9>they're costing themselves. You're talking to somebody that has twenty

652
00:33:57.079 --> 00:34:01.000
<v Speaker 9>two years in retail with one company in twenty eight

653
00:34:01.079 --> 00:34:03.960
<v Speaker 9>years with retail in another company. So I know what

654
00:34:04.000 --> 00:34:06.200
<v Speaker 9>I'm talking about, and I'm going to tell you a

655
00:34:06.240 --> 00:34:08.159
<v Speaker 9>few other things that are going to kill them too.

656
00:34:08.639 --> 00:34:12.039
<v Speaker 9>You take Walmart and you have all those people standing

657
00:34:12.119 --> 00:34:15.599
<v Speaker 9>in line. They have no registers open, and everybody's going

658
00:34:15.679 --> 00:34:18.599
<v Speaker 9>through and scan it. And I can't even tell you

659
00:34:18.679 --> 00:34:20.760
<v Speaker 9>the theft that's going on there. I see it with

660
00:34:20.800 --> 00:34:23.360
<v Speaker 9>my own two wives, and I'm like, I can't believe it.

661
00:34:24.119 --> 00:34:28.440
<v Speaker 9>So I so appreciate you bringing this up and market

662
00:34:28.480 --> 00:34:31.199
<v Speaker 9>basket they open one up and hear and over. I'm

663
00:34:31.239 --> 00:34:33.360
<v Speaker 9>in there twice a week. I listen to you on

664
00:34:33.440 --> 00:34:35.440
<v Speaker 9>my way down when I go grocery shop, and I

665
00:34:35.480 --> 00:34:39.559
<v Speaker 9>hit there around eight thirty. I'm telling you, that's the greatest,

666
00:34:39.639 --> 00:34:43.280
<v Speaker 9>the greatest steward that you can imagine. I see the

667
00:34:43.360 --> 00:34:46.760
<v Speaker 9>kids there, and when you're in retail, you notice things,

668
00:34:46.920 --> 00:34:51.360
<v Speaker 9>and the people there are unbelievable and the store is immaculate.

669
00:34:52.719 --> 00:34:55.599
<v Speaker 9>I can't say that for other retailers. You know, it's

670
00:34:55.760 --> 00:34:56.840
<v Speaker 9>just really sad.

671
00:34:56.920 --> 00:34:59.320
<v Speaker 4>That I'm in this period.

672
00:34:58.920 --> 00:35:02.079
<v Speaker 9>Of the country and they do things and all of

673
00:35:02.079 --> 00:35:04.519
<v Speaker 9>a sudden. You know, here for a year and a half,

674
00:35:04.559 --> 00:35:08.079
<v Speaker 9>the prices go way up. They don't have restrooms. Different

675
00:35:08.119 --> 00:35:11.119
<v Speaker 9>things like that. You should do a show on how

676
00:35:11.199 --> 00:35:15.840
<v Speaker 9>bad we have, how some retailers and how bad they are,

677
00:35:16.239 --> 00:35:20.039
<v Speaker 9>because we have a few in our local areas, in

678
00:35:20.119 --> 00:35:23.639
<v Speaker 9>good sized ones too. And I went in one and

679
00:35:23.760 --> 00:35:25.679
<v Speaker 9>they don't even have restrooms, have been broken down for

680
00:35:25.719 --> 00:35:27.320
<v Speaker 9>a year and a half and it's in a well

681
00:35:27.360 --> 00:35:30.639
<v Speaker 9>known plaza. Okay, so it's really all right.

682
00:35:30.880 --> 00:35:33.760
<v Speaker 1>You may have given me another idea, so you keep listening, Gena.

683
00:35:34.840 --> 00:35:39.360
<v Speaker 9>Next, do another show on how bad they are some

684
00:35:39.480 --> 00:35:42.000
<v Speaker 9>of these retailers and they're coming in and they're making

685
00:35:42.079 --> 00:35:45.079
<v Speaker 9>oodles of money and then they say see you later.

686
00:35:45.480 --> 00:35:48.599
<v Speaker 1>All right, all right, thank you very much. Jean. Let

687
00:35:48.599 --> 00:35:52.159
<v Speaker 1>me go next to Barry in Norwell. Barry, we're down

688
00:35:52.199 --> 00:35:53.480
<v Speaker 1>on the south shore a lot tonight.

689
00:35:53.519 --> 00:35:55.360
<v Speaker 10>How are you.

690
00:35:55.719 --> 00:35:56.440
<v Speaker 1>I'm doing great?

691
00:35:57.719 --> 00:35:59.679
<v Speaker 10>Yeah, I'm the bookstore guy. But before I owe a

692
00:35:59.679 --> 00:36:01.360
<v Speaker 10>books shre, I worked in market Basket.

693
00:36:01.800 --> 00:36:05.440
<v Speaker 1>Yeah, okay, bore the bookstore guy in Newton who I

694
00:36:05.480 --> 00:36:07.559
<v Speaker 1>still haven't gone to visit yet, but I will.

695
00:36:08.079 --> 00:36:11.639
<v Speaker 10>Cover the uh. The reason why I worked there was

696
00:36:11.679 --> 00:36:15.079
<v Speaker 10>all during COVID. UH we waited and waited for it

697
00:36:15.119 --> 00:36:18.559
<v Speaker 10>to open, and they partially built it and finally when

698
00:36:18.559 --> 00:36:22.199
<v Speaker 10>it was winding down there, uh, it wasn't opening, and

699
00:36:22.239 --> 00:36:24.440
<v Speaker 10>they were saying people said, Oh, it's because they can't

700
00:36:24.480 --> 00:36:27.360
<v Speaker 10>find enough people. Says, I'll go down there and work myself.

701
00:36:27.599 --> 00:36:30.079
<v Speaker 10>I walked in, I got a job. We wanted to

702
00:36:30.119 --> 00:36:32.559
<v Speaker 10>work to open because, Uh, I don't want to say

703
00:36:32.559 --> 00:36:35.079
<v Speaker 10>anything bad about Shaws. These are the nice people, but

704
00:36:35.320 --> 00:36:38.840
<v Speaker 10>there were problems there and so we were anxious this board.

705
00:36:38.880 --> 00:36:40.679
<v Speaker 10>We wanted a new store. So I walked in and

706
00:36:40.719 --> 00:36:43.760
<v Speaker 10>got a job in the meat department one day. And

707
00:36:43.760 --> 00:36:47.559
<v Speaker 10>the people worked there, Yeah, really fun, really nice people.

708
00:36:48.199 --> 00:36:51.000
<v Speaker 10>And the meat they have prime rib and everything prime.

709
00:36:50.880 --> 00:36:52.960
<v Speaker 1>And what what town are you talking about now, nor

710
00:36:54.320 --> 00:36:56.840
<v Speaker 1>Nover Hanover? Okay, that's close to know all right?

711
00:36:57.480 --> 00:36:58.119
<v Speaker 10>When that opened?

712
00:36:58.199 --> 00:37:01.000
<v Speaker 1>Uh was that a period of time when the closed

713
00:37:01.199 --> 00:37:02.559
<v Speaker 1>that while you were no.

714
00:37:02.679 --> 00:37:06.039
<v Speaker 10>I created the bookstore while I was working at markets.

715
00:37:06.599 --> 00:37:10.119
<v Speaker 1>Okay, you that was your side hustle. Now's your full time.

716
00:37:10.920 --> 00:37:14.519
<v Speaker 10>Yes, that's right. And Uh, the story I wanted to

717
00:37:14.519 --> 00:37:16.679
<v Speaker 10>tell is when we first got there, when I first

718
00:37:16.760 --> 00:37:21.400
<v Speaker 10>worked there, the CEO came by to tour it and

719
00:37:21.480 --> 00:37:23.920
<v Speaker 10>he had his entourage and he went from station to station.

720
00:37:24.039 --> 00:37:26.880
<v Speaker 10>He came to the meat department and he shook my

721
00:37:26.960 --> 00:37:29.840
<v Speaker 10>hand and he asked me what I did before. I said,

722
00:37:29.880 --> 00:37:33.719
<v Speaker 10>I drove a cab in Boston, and uh. He was

723
00:37:33.840 --> 00:37:37.639
<v Speaker 10>very you know, geice and uh. Then he came back

724
00:37:38.280 --> 00:37:41.719
<v Speaker 10>several weeks, maybe a month later again for a tour,

725
00:37:42.199 --> 00:37:45.599
<v Speaker 10>and he came by and he remembered who I was.

726
00:37:45.719 --> 00:37:49.119
<v Speaker 10>He's a story like a like a seasoned politician, very

727
00:37:50.199 --> 00:37:55.400
<v Speaker 10>warm feeling you get when somebody remembers you like that. Yeah,

728
00:37:55.480 --> 00:37:57.920
<v Speaker 10>So I just wanted to say the camaraderie there I

729
00:37:57.960 --> 00:38:01.239
<v Speaker 10>think started as a top a feeling of it.

730
00:38:01.280 --> 00:38:06.000
<v Speaker 1>Has it has to Yeah, And he said, if you

731
00:38:06.039 --> 00:38:08.960
<v Speaker 1>are the CEO of some company, you set the example

732
00:38:09.159 --> 00:38:11.960
<v Speaker 1>of how you carry yourself, your demeanor. Do you look

733
00:38:12.000 --> 00:38:14.719
<v Speaker 1>through people, do you look past people? Or do you

734
00:38:14.760 --> 00:38:17.199
<v Speaker 1>look at people and engage with them and ask them,

735
00:38:17.239 --> 00:38:19.639
<v Speaker 1>what's your name? My name is Arthur T or whatever

736
00:38:20.000 --> 00:38:22.840
<v Speaker 1>that person's name is. You put them on the same

737
00:38:23.000 --> 00:38:26.239
<v Speaker 1>level as you. They're working for the same company. You're

738
00:38:26.280 --> 00:38:29.440
<v Speaker 1>making a heck of a lot money, much more money

739
00:38:29.440 --> 00:38:30.039
<v Speaker 1>than they make.

740
00:38:30.480 --> 00:38:37.000
<v Speaker 10>But and but, like you said, the simplicity of it,

741
00:38:37.239 --> 00:38:41.719
<v Speaker 10>you know, stupid apps or cupidon. Just pay it and

742
00:38:42.079 --> 00:38:44.320
<v Speaker 10>then you don't have to buy four cases of coke

743
00:38:44.679 --> 00:38:45.800
<v Speaker 10>to get a six pack.

744
00:38:45.679 --> 00:38:49.199
<v Speaker 1>Or you know, well that's the other thing now particularly

745
00:38:49.719 --> 00:38:54.840
<v Speaker 1>uh if you buy your five cases, you'll get five free.

746
00:38:55.320 --> 00:38:58.880
<v Speaker 1>Who buys five cases? Who buys four cases? Ef you're

747
00:38:58.880 --> 00:39:04.159
<v Speaker 1>going to do that? Yeah, fill up your refrigerator and

748
00:39:04.199 --> 00:39:07.880
<v Speaker 1>everybody can drink orange juice until it goes bad. Hey,

749
00:39:07.960 --> 00:39:10.599
<v Speaker 1>Barry is a close early.

750
00:39:10.639 --> 00:39:12.639
<v Speaker 10>I liked it when I worked there, but not now

751
00:39:12.679 --> 00:39:13.320
<v Speaker 10>I work late.

752
00:39:13.440 --> 00:39:14.000
<v Speaker 11>I wish it was.

753
00:39:17.800 --> 00:39:18.880
<v Speaker 10>Like records of books.

754
00:39:18.920 --> 00:39:22.320
<v Speaker 1>Tweet I will, I will, I promise that I'll be

755
00:39:22.360 --> 00:39:24.519
<v Speaker 1>there doing Brad and Marlborough. Brad, you were next to.

756
00:39:24.599 --> 00:39:26.440
<v Speaker 3>Night side Dan.

757
00:39:26.519 --> 00:39:27.159
<v Speaker 11>How you doing.

758
00:39:27.639 --> 00:39:30.159
<v Speaker 1>I'm doing fine tonight, Brad. What's going? What's on your mind?

759
00:39:31.679 --> 00:39:31.880
<v Speaker 6>Yeah?

760
00:39:31.880 --> 00:39:35.679
<v Speaker 11>I just want to share my personal experience. Uh as

761
00:39:35.800 --> 00:39:39.639
<v Speaker 11>gen z Uh, I'm pretty savvy with the technology and

762
00:39:39.719 --> 00:39:42.519
<v Speaker 11>the apps that they got these days. And when we

763
00:39:42.519 --> 00:39:46.440
<v Speaker 11>were on maternity leave last year when my daughter was born,

764
00:39:47.239 --> 00:39:51.679
<v Speaker 11>we had to use the instacart to order groceries. The

765
00:39:51.719 --> 00:39:54.039
<v Speaker 11>first couple of weeks we got home from the hospital

766
00:39:54.039 --> 00:39:57.960
<v Speaker 11>and we actually ended up getting something from Shaw's probably

767
00:39:57.960 --> 00:40:02.039
<v Speaker 11>about a week's worth of grocer trees. And when it

768
00:40:02.079 --> 00:40:04.039
<v Speaker 11>got to our house I got to live in, and

769
00:40:04.920 --> 00:40:08.280
<v Speaker 11>it was from Shaws and the chicken was two weeks old.

770
00:40:08.360 --> 00:40:09.599
<v Speaker 11>Tho it was past two.

771
00:40:11.280 --> 00:40:15.360
<v Speaker 1>Oh that's why I never have done that I and

772
00:40:15.400 --> 00:40:17.679
<v Speaker 1>I never will. My daughter does some things like that.

773
00:40:17.960 --> 00:40:20.920
<v Speaker 1>But I like to go and pick out my vegetables,

774
00:40:20.920 --> 00:40:24.639
<v Speaker 1>pick out my fruit, make sure that that they're not spoiled.

775
00:40:24.679 --> 00:40:29.400
<v Speaker 1>And oh, that's a that's a horrible story. How old

776
00:40:29.480 --> 00:40:31.760
<v Speaker 1>your daughter, Barry Brad.

777
00:40:31.440 --> 00:40:34.039
<v Speaker 11>Excuse Yeah, she's one years old?

778
00:40:34.119 --> 00:40:37.280
<v Speaker 1>Now, Wow, so you're you You said your gen z.

779
00:40:37.679 --> 00:40:38.400
<v Speaker 1>Is that what you are?

780
00:40:39.039 --> 00:40:39.239
<v Speaker 3>Yeah?

781
00:40:39.280 --> 00:40:41.800
<v Speaker 11>I was born in nineteen ninety seven, which is the

782
00:40:41.840 --> 00:40:43.000
<v Speaker 11>first year at gen Z.

783
00:40:43.480 --> 00:40:45.760
<v Speaker 1>Wow, you're a young So you're a dad at twenty

784
00:40:45.800 --> 00:40:47.760
<v Speaker 1>seven years of age.

785
00:40:48.119 --> 00:40:48.639
<v Speaker 2>That's right.

786
00:40:49.079 --> 00:40:51.880
<v Speaker 1>Well, congratulations. What's your daughter's first name? Will give her

787
00:40:51.880 --> 00:40:53.800
<v Speaker 1>a big shout out here all over the country.

788
00:40:54.719 --> 00:40:56.039
<v Speaker 11>Yeah, her name is Charlotte.

789
00:40:56.400 --> 00:40:59.480
<v Speaker 1>Charlotte. Well, Charlotte's going to be a beauty. I'm sure

790
00:40:59.519 --> 00:41:01.440
<v Speaker 1>she is a beautiful child. And you're gonna have so

791
00:41:01.559 --> 00:41:07.400
<v Speaker 1>much fun with Charlotte. Uh and uh, eventually you'll you'll, you'll, you'll,

792
00:41:07.440 --> 00:41:09.800
<v Speaker 1>you'll say to her, any guy you're going to date,

793
00:41:09.920 --> 00:41:11.719
<v Speaker 1>you got to bring him home first and meet me.

794
00:41:11.880 --> 00:41:13.159
<v Speaker 1>I can just see that happen.

795
00:41:13.239 --> 00:41:15.719
<v Speaker 3>And Okay, you got that right.

796
00:41:16.800 --> 00:41:19.880
<v Speaker 1>Hey, Brat, thanks man. I so appreciate you all. And

797
00:41:20.039 --> 00:41:23.719
<v Speaker 1>uh again, congratulations to you and your wife on Charlotte.

798
00:41:25.480 --> 00:41:28.760
<v Speaker 11>Hey, uh, I don't mind answering your next question too,

799
00:41:28.800 --> 00:41:31.320
<v Speaker 11>if you've still got a couple of seconds there.

800
00:41:31.480 --> 00:41:33.440
<v Speaker 1>Okay, sure, what question would you want to ask the

801
00:41:33.519 --> 00:41:36.760
<v Speaker 1>vice president if you had a chance to Yes.

802
00:41:36.719 --> 00:41:39.719
<v Speaker 11>So, if I got a chance to ask the Vice

803
00:41:39.760 --> 00:41:42.519
<v Speaker 11>president of question, I'd ask her what gave her the

804
00:41:42.639 --> 00:41:47.360
<v Speaker 11>right as Attorney General of California to send people inmates

805
00:41:47.360 --> 00:41:51.639
<v Speaker 11>who are convicted of mind their possession charges of marijuana

806
00:41:51.719 --> 00:41:54.800
<v Speaker 11>to the front lines of the forest fires to be

807
00:41:54.880 --> 00:41:55.599
<v Speaker 11>condemned to death.

808
00:41:56.599 --> 00:42:01.159
<v Speaker 1>That's a great question. That's a great question. We won't

809
00:42:01.199 --> 00:42:04.800
<v Speaker 1>be interviewing her here on nightside, but uh, that starts

810
00:42:04.880 --> 00:42:08.679
<v Speaker 1>us off for the next hour. Brad, I love the question.

811
00:42:08.800 --> 00:42:11.400
<v Speaker 1>That's a good one. I forgot that one, actually, Thank

812
00:42:11.440 --> 00:42:12.039
<v Speaker 1>you so much.

813
00:42:13.079 --> 00:42:13.639
<v Speaker 11>Thank you, Dan.

814
00:42:13.880 --> 00:42:16.519
<v Speaker 1>Talk to you soon, all right, Brian and East Boston.

815
00:42:16.519 --> 00:42:18.360
<v Speaker 1>You stay there, we'll take you on the other side.

816
00:42:18.880 --> 00:42:21.400
<v Speaker 1>I think we're gonna I love this topic, but I

817
00:42:21.400 --> 00:42:23.519
<v Speaker 1>think we're going to switch to our other topic, which

818
00:42:23.599 --> 00:42:27.239
<v Speaker 1>is and by the way, vice President had her first

819
00:42:27.280 --> 00:42:32.760
<v Speaker 1>interview and it was softball, after softball, after softball, So

820
00:42:32.880 --> 00:42:35.559
<v Speaker 1>I want to I want to make the questions a

821
00:42:35.599 --> 00:42:38.559
<v Speaker 1>little tougher. What would you ask the Vice president if

822
00:42:38.599 --> 00:42:45.239
<v Speaker 1>you had been in Dana Bash's shoes tonight softball after softball,

823
00:42:45.280 --> 00:42:48.000
<v Speaker 1>after softball, as far as I could see back on nightside,

824
00:42:48.079 --> 00:42:48.920
<v Speaker 1>right after the eleven