WEBVTT

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Welcome to Hacking Your Leadership. I'm
Chris and I'm Lorenzo. And Lorenzo.

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In this episode, I want to
go over an article that I saw on

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Harvard Business Review. It's called five
well intentioned behaviors that can hurt your Team.

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Well, we'll put a link to
this article in the podcast description.

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And I liked it a lot because, you know, people become better over

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the years at kind of figuring out
who the toxic leaders are, and they're

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they're identifiable. You can kind of
avoid them. You can if you have

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the right leadership in place, you
can kind of coach them up or out.

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But I think that there are a
lot of leaders out there who are

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the exact opposite of that. They're
not toxic at all. They're really well

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intentioned and and I would say good
leaders, but they they want to do

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well, they mean well, and
they still can cause problems on a team

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because of the way they decide to
get involved or execute or help. And

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I think this is exactly what this
article is about, is if you can

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kind of recognize some of these behaviors
in yourself, then you might be the

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one this article is talking about.
Yeah, I definitely think there's a lot

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of dialogue with leaders around with typically
say like overuse of a skill or overuse

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of a thing. Sure, it's
kind of like it's a strength of yours

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or most of the time it's extremely
effective or impactful in a positive way,

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but it can lead to kind of
some negative consequences if it's overused. But

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I think it's something that is really
important that is discussed that we talk about.

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This article I think does a really
nice job of highlighting some of what

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I think are some of the bigger
ones that can happen quite often and really

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can over time lead to hurting the
culture and to slowing down the ability of

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your team to be effective. And
some of these things, I mean,

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it's they're interesting because they're kind of
like some of them are like snowball things.

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We're like a little bit here and
there, not really a problem,

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you know, a little bit.
Over time, it can be annoying.

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But then if it becomes a part
of just what's expected, once people start

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to realize that that this is something
that just is here, it's not going

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to be addressed, it's not to
be handled, or it's always done this

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way, and it becomes a part
of the culture, then it really creates

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a bigger issue and problem because then
it's ingrained versus just maybe a thing that

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a leader is either overusing or has
well intentions have been doing incorrectly. When

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it becomes a part of how the
team operates, then it really causes major

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issues. Yeah, that's spot on. The first the first element or behavior

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that a leader could be doing that
is well intentioned, but they can go

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off the rails or they can actually
hurt the team is sinking seeking constant agreement.

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And I've seen this in two different
ways. I've seen this with leaders

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who will reschedule a meeting over and
over and over again because the entire team

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can't be there and you know one
person's missing, as opposed to just moving

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forward and getting that person up to
speed later. I've also seen it in

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a in a you know, in
conflict conflict resolution, where you have two

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people who are at odds and neither
is inherently right or wrong. There's a

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lot of gray, there's a lot
of subjectivity, and yet you're trying to

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make them both leaving a situation happy. As the leader, You're hoping that

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if you do your job right as
a leader, then both of these people

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will leave the situation happy. And
at the end of the day, it's

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not your job to ensure that both
people are leaving the situation happy. It's

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your job to ensure that both the
policies of an organization as well as your

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own personal value system of what's right
and wrong are being followed. And if

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that means that one of your employees
leaves the situation unhappy, what your job

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as a leader is to make sure
they understand why the decision was made this

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way and align it with your values
and align it with what the organizational rules

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are. And if they're still unhappy
with that, that's honestly on them.

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It's not your job to get them
to agree with you. It's your job

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to make sure they understand why it
happened. It's on them to kind of

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make peace with it in their own
mind. And if you're a leader,

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you need to be able to let
that part of it go. Yeah,

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when I hear that, I immediately
think of like that doesn't understand that conflict

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and healthy debate is absolutely needed in
high performing teams. Yes, got to

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have the space is for people to
disagree on a strategy, to talk through

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it, to have different perspectives to
push back on one another and then to

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learn together and then at the end
of it, to be able to find

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a common ground, be able to
commit to another and move forward. But

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if you do not allow there to
be that conflict, if you're constantly looking

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for agreement, if you're like,
why can't you why can't you just figure

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it out, like like we're all
in the same boat here, why can't

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we just make this happen? Like, if you're doing that type of thing

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and now not allowing the space for
them, for people to have those types

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of again healthy debates and disagreements,
then it can be really damaging to a

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team long term because then what they
learn is to just say, like we'll

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just we'll go along to get along, right, and then there's no more

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pushback, and there's no more better
ideas, and there's no more refinement of

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a strategy, and there's no more
pushing, you know, to to really

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exceed you know, whatever it is
that you're measuring, because everybody's just like,

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well, let's just we'll just do
the easy thing, and then the

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easy thing will typically get you mediocre
results at best. Yeah, you're completely

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right about that. I think when
when I see this, Uh, it's

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the idea of It's not about not
fighting, it's about making sure people are

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fighting fair. And so when when
you see fighting amongst your team, and

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when I say fighting, I mean
this disagreement, arguments, debate that kind

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of fighting as long as what's being
and I used air quotes for the word

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attacked, as long as what's being
attacked is the idea and not the person.

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That's where it becomes healthy. If
you want to if you want to

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poke holes in somebody's idea, then
great, but don't poke holes in them.

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And you know if you that that's
the unhealthy part of it. When

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it when it devolves into that space, then you get you know, you

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get animalsity in a team that that
needs to be fixed or there's some deeper

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issues there. But there's nothing wrong
with picking apart ideas and poking holes in

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them and refining them and working as
a team to get better as long as

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you have the psychological safety on a
team. So again, it's not about

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not fighting, it's about fighting fair. The next thing that the article talks

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about is the concept of overprotecting the
team. When I see this happen,

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I see it keeping on we're talking
about well intentioned leaders here. You know,

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a well intentioned leader is someone who
tries to give credit away from themselves

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and towards the team whenever something is
done right, and to own the failure

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themselves as a leader, as opposed
to blaming the team. In general,

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that's a good idea to do,
but when it comes to overprotecting your team,

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it means taking on things as your
fault or your responsibility that genuinely weren't

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yours. You know, we can
fail as a team together. We can

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have the wrong strategy and fail,
and as a leader, you want to

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own that and then you go over
it in debrief with your team. But

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you own that as a leader.
When one of your team members or a

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group of your team members actually fails
without your involvement, if they do something

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they should have been doing, it's
not your responsibility or your job to own

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that failure of them. It's your
responsibility to hold them accountable for it in

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a way that is objective and fair
and that allows them to understand why these

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things are happening the way they're happening, what the consequences are. Overprotecting your

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team just leads to them feeling like
they can get away with the exact same

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thing over and over and over again, and and you never know when the

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next time they do it, we'll
have farther reaching consequences then maybe the first

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time when it could have been kind
of nipping the button. Yeah, And

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I think too, as the leader
of a team, like you have the

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responsibility to kind of role model what
the team you know, not only does

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from an outcome standpoint, but from
like how you learn, how you move,

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how you get better together, how
you accept feedback, how you have

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the humility to know there's things that
you can always learn, Like you kind

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of become that representative in a lot
of ways. And if you're constantly defending

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the team, which are also doing, is kind of putting a target on

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them, you know, Like I
feel the part of it is like you're

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not helping the team if you're like, no, they're they're perfect, they

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do no wrong, they know exactly
what they're doing, They're doing all the

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right work. Like no, Like
you know you can absolutely accept, you

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know, when things are not going
the way they should go, or when

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an outcome is not where it needs
to be, and talk about the work

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that you're doing or the work that
you need to commit to to get better.

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You know, having a conversation not
too long ago about just you know,

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my team and things that we're working
on, and it was like,

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you know, there's there's a point
where, you know, two things can

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be true at the same time.
One of them can be that there's things

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that we can get better at.
But then the other thing can be that

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you know that I have a stance
to be able to stand here and defend

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maybe some of the things, like
you know, like that those two things

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can happen at the same exact time. I can definitely defend my team and

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definitely say like, well, here
is the way that we're going, while

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also saying but there's opportunity here that
we can get better at, or we

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can focus on, or we can
refocus Like we have to own that we

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have to get better collectively. But
I also think that you have to be

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comfortable with your team in sharing the
larger picture of what's going on in an

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organization and sharing the things that you
may have perspective on because you maybe running

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different circles as a leader, like
keeping your team up to speed on what's

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going on and how they are collectively
performing in that larger landscape. I think

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is really important as well to make
sure that it's like, yeah, like

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we can feel really proud of the
work that we're doing, but we also

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have to have an element of humility
that we have things that we need to

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get better at. Right, that's
perfect. The next thing the article talks

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about is this idea of getting results
without learning. You know, we just

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talked about this a little bit in
the in Our Culture Acronymic series when we're

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talking about recognizing behaviors, and you
know, this is what I think about

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when I think about getting results without
learning. It's it's almost inherent for leaders

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to want to learn from a from
an outcome that was less than what was

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desired. The results come back,
the scorecards don't look like they should.

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You're you know, you're struggling to
fix something. You you want to learn

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why that's happening. But I think
a lot of leaders don't necessarily take the

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same amount of time to learn from
positive outcomes. And so when when you

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have results, whatever the results are, whether they're positive, negative, or

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neutral, you want to learn why
they are, why they happened. If

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you failed, you want to learn
why you failed. So that you can

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do that again. If you were
very successful, you want to learn why

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you were very successful so you can
replicate it. And if they were neutral,

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you want to see what behaviors actually
tie into those results in a causal

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relationship, and which behaviors really had
no bearing on the results, so that

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you can kind of fine tune your
approach going forward. So you know,

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whatever the results are, there needs
to be a learning from it, whether

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it's positive or negative. And if
you recognize your team's results without any learning

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from it, if you hype up, hey, look at this scorecard,

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look at this result, not look
at what these people did, look at

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how they executed, look at what
their behaviors were. If you don't have

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the learnings go alongside it, all
you do is recognize the results. And

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what you do is you start a
culture of feeling like of your team feeling

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like that's all that matters to you
is what that number is on paper,

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and then they will start focusing on
that number rather than on what the behaviors

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are that are necessary to maintain it
or replicate it. Yeah, I think

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this is one of those ones where, again, if you're you know,

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in the context of a good leader
who may be causing you know, some

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some potential issues you know, culturally, as far as like behaviors that you

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have, getting the result and then
just walking away and be like, hey,

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we got it, great job.
You know, It's kind of like

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I'm going to assume that how you
did it was the right way, and

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I'm going to assume that whatever you
learned in doing this, you're gonna be

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able to apply in the future when
it comes to the next thing that you

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have to go and focus on,
and that could be really tough. I'm

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really big on asking specific questions when
somebody says, okay, well, like

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talk to me about your approach to
this, talk to me about how you

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get this work done, and then
they tell me how they do it,

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and I say, okay, great, So now I'm the leader that you're

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teaching how to do this or I'm
the employee that you're coaching on how to

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get better. What does that sound
like? Like, tell me exactly,

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like I'm I'm the employee that has
this opportunity to tell me how you have

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that conversation. And when you start
to ask for the level of specificity in

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questions like that, you learn a
lot. You learn are like are they

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doing the work? Are they is
it easy for them to pull specific examples

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of how they're getting their work done? Are they learning as they go?

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Because then once you start to unpack, they say, great, so like

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what was the what was the learner
was? What was the pivotal moment?

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What was the thing that helped you
to change and get the get the result

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that you were looking for? If
you start to ask specific questions, you

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know, a deeper layer than just
the outcome, and people struggle with answering

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the question or it is they there's
like, ah, you know, we've

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just implemented these great strategies. No, we're just doing the company plan.

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Well, okay, tell me how, Like how are you implementing the company

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play? Because I think a lot
of people what is the company plan?

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Right exactly? You know what I
mean? Like like walk me through that.

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When you start to see that they
don't have the specificity, they don't

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have the examples, then you start
to realize there's an element here where they're

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just chasing the number and they got
the number and they left it alone,

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and there's there's no learning there,
there's no skill that's there, there's nothing

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that's coming out of that that you're
able to apply to the next thing.

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And that's really what you're trying to
teach from a leadership standpoint. Right,

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they got the result in spite of
their failures and not because because of it.

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How how high could they fly if
they really did know the plan and

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they did they were able to execute. You know, sometimes it's just happenstance

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why you get a good result,
and you know why. That is the

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next one in this article. It
talks about being too involved or not at

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all. You know, I've said
for a long time, one man's micromanager

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is another man's abandonment. You know, like this is this is defined by

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your by each individual person on your
team. Some people want as little involvement

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from you as a leader as possible, and if they've earned that by their

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performance and their results, then your
responsibility to give that to them. And

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some people want support and encouragement and
more check ins and more involvement from you

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as a leader, even if you
know in your heart that they have the

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ability to do this without you.
Whatever that looks like between you and each

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person on your team needs to be
worked out with you and that person on

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your team. You know, you
if you are inherently a micromanager. You

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might actually have some people on your
team who really like that, and they

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they perform well in an environment like
that. You will undoubtedly have people who

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don't like that. And then if
you're inherently more of a hands off person

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you want to kind of trust that
might be coming from a really great place,

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but you'll have people who feel like
they are not supported by you at

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all as a leader. This is
really important to get the balance right because

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it's not about being too involved,
it's not about being not enough involved.

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It's about either Either of these are
well intentioned behaviors that can lead to,

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you know, poor performance and poor
engagement in your team. Yeah, I

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love that. The only thing that
I would add to that is being conscious

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of what are the parameters of both, like what are the parameters where someone

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does earn the ability to have more
of that space and trust, like for

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yourself, you know, and the
same thing of like what are the parameters

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of where you need to spend the
time in the follow up and kind of

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making sure that things are going down
the right path and then communicating that to

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everyone involved. Like that's the other
piece of this is saying like Hey,

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you know, I want to make
sure that you have accessibility to me.

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I want to make sure that I'm
here for when you need me. Based

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upon body of work that I see
and the behaviors that you have and the

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outcomes that you have. I'm gonna
give you the space, you know,

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But that does not mean that I
want to be absent. That does not

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mean that you cannot reach out to
me. That does not mean that I

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want it. From time to time
check in and follow up with you.

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But you're gonna see less of me
because you're doing this level of work and

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these things are going on. And
the same thing on the other side,

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which is like, hey, you
know, I see that we have some

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opportunity here with some inconsistency here the
things that we're working out. I'm gonna

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stay close. I'm gonna make sure
that you know. I'm gonna valid it.

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It may feel like I'm micromanaging,
and to be honest, I am

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a little bit because I need to
make sure that we're getting down this path

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right. But as you show me
that these things can be completed, as

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you show me that there's you know, the skill that's being built, and

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there's consistency and outcomes. I'm going
to make sure that I give you some

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more of that space, so like, you know, we'll continue to have

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these conversations. But I think telling
people that upfront also allows them to understand

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your intentions and allows them to kind
of realize they can choose their own adventure.

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Yeah, that's that's that's spot on. The last one the article talks

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about is the idea of being everyone's
friend. You know, I the first

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time that I had a leader who
I tried to be their friend because that's

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what I like to do. I
feel like I get along best with leaders

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when I have like a personal relationship
with them. And I tried to be

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this person's friend, and it was
very clear that they didn't want to be

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my friend. They wanted to be
my leader. And that was that was

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almost hurtful at the beginning, Like
it was very standoffish to me. I

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had a hard time kind of warming
up to them. But the reason I

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was able to warm up to them
over time was because I watched them interact

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with people and I watch their values
at play and come to life, and

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I was able to kind of,
you know, my kind of go to

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would be, hey, let's see
how this person interacts with me on a

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personal level to be able to judge
how effective they are as a leader,

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which is great from my own standpoint
of whether I can trust them, but

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it actually doesn't tell me what kind
of a leader they are. It might

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even hurt their performance as a leader. But if I can watch them as

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a leader and I can see their
values you know, come to life,

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and watch the consistency of how they
execute on those values, then I I

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don't need them to be my friend. I need to be able to rely

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on their leadership and how they will
execute if I ever need them to come,

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you know, on my behalf and
be able to show those values.

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So it was a tough one for
me the first time this happened, but

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very quickly or over you know,
maybe a thirty to sixty day period,

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I was able to realize that,
you know what, the best leaders that

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I've had, I don't actually want
them to be my friend. I think

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I do at the beginning, but
what I really want is for them to

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be a good leader. And when
you are trying to be a good leader,

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really stop yourself from trying to do
that. From a standpoint of,

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hey, I want to get this
person to like me because I want to

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be their friend. It's more I
want this person to like me because they

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can trust in the consistency that I
have of my leadership and my values.

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Yeah, I completely agree and with
that it brings us to This episode is

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one minute Hack, but first a
few works from our sponsors. All right,

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for this episode one minute Hack,
here's what I want you to do

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again. We're going to post a
link to the article in the podcast description.

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Read the entire article because it's really
worth reading and go through these things

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and look and see if there's anything
that you recognizing yourself. Are the things

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that you do that you you know
as you read this through, you're going,

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oh, that sounds like something that
I would do. And if that's

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the case, that's where you need
to put your focus on the things that

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you might be doing to it that
would inadvertently hurt your team when all you're

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doing is trying to help. Most
leaders are well intentioned. Most leaders want

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to do well by their team,
and if they're making these mistakes, they

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don't think that their mistakes. They
think that it's what their team needs.

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But in small doses it might be
fine. But if you if this is

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your go to. If any of
these things is kind of like the knee

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jerk, and you know a place
where you feel most comfortable in executing,

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that's probably the places you need to
execute, or that's probably the places you

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need to revisit and look and see
what you can do to kind of lessen

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the impact of that. And bring
your team along for the ride too.

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As you're going through these talk to
your team about what they think. See

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if you can validate your own feelings
around this with people. You might get

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your team going, oh, thank
goodness, you said this. We've been

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thinking this for years. If you're
sure hearing that obviously that that's a problem,

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or you might think there's a problem
when there isn't one. But again,

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your team along for the ride,
go through these things and see if

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it's you know, something you might
over index on. Yeah, I think

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it's a great Oneman hack. And
I think the the ability to really do

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that element of self reflection is critical
here and thinking about it because again,

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we will spend a lot of time
usually in our heads around the opportunities and

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things that we need to fix,
things that we get feedback on, but

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also really understanding like what are the
things that we do well and that have

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we have well intentions of that may
not be helping us get down the right

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path in the right way because the
likelihood of those things kind of being called

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out or you know, getting feedback
or coached upon or a lot like a

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lot less likely when they feel like
it's the right thing to do, but

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are not actually helping to build a
culture that you want to build amongst your

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team. Right, And remember,
you know, in order for your in

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order for you to be promotable,
your team has to be able to maintain

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what you've put in place in your
absence. We just spoke about this on

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the on the on the last Thursday
episode. Your team needs to be able

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to maintain it if you're doing these
things. A lot of these things are

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the things that will absolutely prevent that
from happening. There are things that will

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keep your team dependent on you as
a leader as opposed to being able to

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you know, work in your absence
or work as after you've moved on from

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the team. So it can it
will only help you as well to make

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sure you're you know, kind of
you figure out the balance on these things

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and you get it right absolutely,
and with that it brings us to the

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end of this episode, this hacking
your leadership. I'm Lorenzo and I'm Chris,

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and we'll talk to you all next
time.

