WEBVTT

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Yeah, Rita, what did you
didn't need advice? Who you don't have

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to come run into? Just as
as as we can. Shooter's gonna help

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coming, man. This is the
Troubleshooter Show now, Tom Martino, Hi,

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Tom Martino here, Welcome to the
show. Here to help you solve

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your problems, as we've been doing
for forty five years or going on forty

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five years. And here's the deal. We love solving problems now, you

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know, I say going on forty
five years. And I've been in the

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business more than fifty or not more
fifty years. Really just before I came

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here nineteen eighty, the first part
of nineteen eighty, I was in Tampa

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WTVT in Tampa for a while.
On May ninth, nineteen eighty, the

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Sunshine Bridge was hit by a tanker
and it collapsed. I got a phone

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call and hopped in my car.
And because I lived not far from there,

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and my photographer didn't live far from
there, videographer, we were there

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within eighteen minutes. I rushed up
on the bridge. I remember seeing that

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car, that famous shot that car. I interviewed that guy by the way,

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that guy whose car was up there. He ran back to safety,

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but then realized he hadn't locked his
doors, so he ran back to his

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car, which was right at the
edge of the bridge there to lock his

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doors. That's how he was in
shock. I interviewed another man who was

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in his pickup truck that literally went
over the end and came down on to

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the tanker and he bounced out of
his truck onto the deck. Not a

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scratch on him. He was banged
up, but I shouldn't say not a

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scratch, nothing broken, nothing permanent. Now, that was nineteen eighty and

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then this morning that terrible, terrible
news out of Baltimore. Wow. So

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Mark calls me and says, do
you have that? Do you have that

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video from earlier? What are we
doing with that video? Mark? I

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don't know if he's at the mic
or not right now. I don't think

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he is. But in any case, we dug up some video from the

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Tampa one where I was on the
scene. Shortly after that, I came

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here to Denver. But man,
how eerie, same kind of thing.

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The boat slams into the bridge,
collapses the bridge, the bridge. It

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was a foggy morning, so people
driving up on the bridge did not many

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of them did not see that it
was missing. They just kept driving their

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merry way, and all of a
sudden, no bridge, They're in midair.

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The most shocking thing was when I
ran up there, looked down and

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saw a bus just under the water
sideways with people floating in the bus.

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It was unbelievable and it all came
flooding back when I saw this. Now,

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I'm not sure how many people are
missing in this one, but thirty

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five people were killed in nineteen eighty
at the Sunshine Skyway. I'm not sure

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how many, but man, and
the difference between then and now. Almost

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everything is recorded nowadays, and they
have a recording of that bridge coming down.

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How chilling, How chilling. Anyway, we have that video. I

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don't know what we're going to do
with it. I think Mark, you're

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going to put it on our YouTube
channel or something real quick. But anyway,

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welcome to the show. My heart
goes out of course to those families.

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My god, what it was.
Man. Can you imagine though,

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driving on a bridge and then the
bridge is no more. Mike, let's

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switch gears here and solve some problems. Mike wants to talk about Infinity.

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Hey, Mike, Yeah, what's
here on? Yeah? Did you call

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yesterday? We didn't get you on
right, I think maybe not. Anyway,

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what's going on with Xfinity, sir? What's happening? Ordered a phone

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back in September twenty three? Uh? Oh, so you wanted we wanted

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the Xfinity a cell phone. Okay, go ahead, correct, yeah,

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this is Exfinity Mobile. They sent
me by the wrong phone. They sent

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me the iPhone fifteen Pro, which
is a tiny phone. I wanted the

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Promax. I immediately called back and
now, wait a minute, this was

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in September of twenty twenty three,
correct, I didn't know they had the

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Pro Max, the the fifteen Pro
Max back then. Oh yeah, they

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just came out with it. Okay, And what happened there? Well,

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the twenty fourth I received the tiny
phone, the little fifteen Pro. Yeah,

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yeah, yeah, And I called
the phone and yep, and I

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called back and replay. You know
that I need to return this. I

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need the Promax because I can't even
see the screen on this. And somehow

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the order was placed as a new
order for the fifteen Promax and they were

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not. They were supposed to send
me an exchange label for the box to

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go back. I never got the
labels. I called when I got my

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phone, So what did you do
with the What did you do with the

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little phone when you got the big
phone? It's still in the box,

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got it sitting on my counter.
And have you been charged? Yes,

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I'm being charged for it and it's
not activated. And they admit that I

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tried to return it within the ten
or fourteen days that you're allowed to return

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it. And the guy that ordered
my fifteen Promax ordered it as a new

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phone instead of an exchange. That's
what x Fandy told me. And calling

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them almost weekly since I got that
little phone. How much are you going

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to charge for it? Like forty
five or forty nine dollars a month?

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How they And they've they've been charging
you since September or October of twenty twenty

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three. Yes, have you thought
about selling the phone? Yeah, but

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it's locked because it's not paid off
yet. And I talked the last time

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I talked to him a couple of
days. Is it activated right now?

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Well, Uh, it's just sitting
in the box, dead in the water.

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But your other one, the Promax, you're fine with that and that's

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working. Yeah, I'm talking on
that right now. Okay, And God,

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how weird is this? And Exfinity
just can't work it out. They

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just can't figure it out. Well, first they told me I was passed

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two week or ten day deadline return
the phone. And I said, no,

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I'm not. I've got your emails
back to me telling me they'll send

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me the label. Okay, So
they said you had the other phone too

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long, and they sent you a
new one, but they considered it a

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purchase of two. Correct, And
I went over to the store over Silverthorn.

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At least I know what they're saying
now, you know. Yeah,

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And the store over there contacted what
they call Omar's office manager and they said

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they can't help me because I ordered
it over the phone. And they went

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into what you actually went into one
of their stores. Yes, they can't

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and they said, we can't helps. Come on, God, what should

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we do? I wonder, Well, do we have hold on Kaschina?

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I asked this every time, it's
like the Angel, Yeah we can No,

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No, not Verizon, it's expensive
Obsinity. Yeah, I believe we

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do have an Xfinity Angel. I
believe we do. You know what,

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in fact, I want to put
one of our deputies in fact, we

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got to figure this out. I
want to start putting one of our deputies

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on actually developing the angel list.
So we have these major corps that we

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have come up time and time again, so we can have one of these

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lists. Now let's talk about this, sir. We have what's called an

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angel we think over there. We're
going to give this to one of our

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deputies to give to an angel.
We've been piling up deputy docs. So

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let's who should we give this to. I've got Chopper here, and I've

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got Deputy Dollar. Let's give it
to Dollar and uh, let's see if

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he can call over to them.
And then Mike, we'll just see what

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we can do for you, man, and I thank you for calling three

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oh three seven one three talk seven
one three eight two five five. Now

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we have two medical issues here,
and one we called out and then one

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called in. Let's take Jerry,
who we called real quick here. And

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when I say we called out,
meaning they left a message at three oh

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three Martino three oh three six two
seven eight four sixty six. And then

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Sharon has a medical billing issue.
Jerry, what's going on with you?

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Hi? Tom? How are you? Hi? I'm doing good man?

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What's happening I've just got a problem
with a medical detoc center that I've been

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trying to get a refund for an
overpayment from, and they just keep jack,

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Okay, tell me about this overpayment. What's going on? Were you

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a patient? My wife was.
She was a bad alcoholic, and she

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was to the point to where I
was either going to file for a divorce

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or plan for a funeral. It
was that bad. Okay went to a

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medical detoc center and then what Yes, they were the only ones that could

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get her in on an emergency.
So they told us we had to pay

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seventy eight hundred bucks up front until
the insurance settled with them, and then

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they were settle up after that,
Well, the insurance paid, And are

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you sure insurance paid everything. Yes, I've got all the paperwork from the

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insurance company and everything in this place
even acknowledges that they owe it, so

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they, in essence were paid twice. Yes, but it was all said

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and done after the insurance paid.
Our portion turned out to be three ninety

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six dollars, which resulted in a
four seven hundred and four dollars over payment.

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And yeah, I'm just having a
hard time getting it back from them.

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Well, that's ridiculous. Yeah,
well, I mean, what do

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they say, how long has this
been going on? This happened back October

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twenty fourth. What are you kidding
me? Is what is up with these

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companies? I don't know, but
they acknowledged that they owe it. And

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she said, oh, it'll take
three to three to four weeks to get

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that out to you. Four weeks
went by. I called her back and

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she said, oh, we haven't
been in the office. We've been moving.

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Office says, let me get this
submitted and I'll get it back to

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you another three weeks. Is who
is she? Who do you talk to?

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Her name is Shannon Edler? Shannon
what Edler? E D L E

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R. And who is she?
She's supposedly there. She works in the

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accounting part of it, their reimbursement
specialist, I think is what they called

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it. Okay, what's the name
of the Medical detok Center, Dallas Medical

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detoc Center. It's in Littleton,
Dallas Medical detox Center, Dallas with a

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G oh G Gallas. Okay,
yeah, and in Lakewood. Yes see,

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when we call, they're going to
say we can't talk about this because

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the hip of this is one of
the pains in the ass. So I

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have another way of handling this since
you've bore, since you've already told us.

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But here's the thing. I don't
want to use your last name,

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obviously, but I wanted listeners to
call and here's what you do. Well,

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i'll tell you what. There's other
people, now that I look through

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the reviews. I would have done
that to begin with, but it was

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a medical emergency so I didn't have
time. But there's other people having the

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same problem with this place, Gallas
Medical Detox Center. Okay, here's the

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deal. I know what to do. I want to give out the number

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and literally have people call saying we
heard about you on the Tom Martine Show.

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This is serious. What are you
going to do about it? Now?

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How many others are having the same
problem? Uh? There was at

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least three I read of, but
I didn't go to the whole list.

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Okay, well that's enough for me. Three yea. So one of them

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was getting ready to file out complainant
and was get how much you know you

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can you can actually actually is Mark
there or not? Because I know he's

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going in and out. But this
is excellent excellent for small claims court,

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I mean excellent and you know the
reason I say Mark is only because Mark's

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the pain in the ass that does
this. He loves I mean when I

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say he does it for himself.
He has taken so many people to small

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claims court. You hang on.
I have an idea. Plus, we'll

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take the other calls right after this
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three nine two zero sixteen twenty two. I'm Tom Martino, your troubleshooter three

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three seven one three talk seven one
three A two five five. It pisses

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me off when things like this happen, but apparently it's not uncommon with Gallas

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g It's it's like g A L
l US. And I looked up Gallas

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because Jerry I think the quickest way
is to do a small claims filing and

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then we call them. I found
their their registered agent here in Colorado.

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Now it's what you call a professional
registered agent, meaning corporations from around the

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country when they want to do business
here, get a local registered agent.

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That registered agent might be a professional
corporation that just sits there and does nothing,

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but be a professional registered agent to
give them a location. So what

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I want you to do is take
this information. But if you go to

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the Secretary of State, it's hard
to find them at first. But they

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are listed as Gallas Detox Services Comma, Inc. Okay, okay, they

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were formed in September of twenty nineteen. They've done they did a name change

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here. None of that matters,
but they change their name and they're known

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now as Gallas whatever. But in
any case, here's the deal. The

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real deal is you can sue them
in small claims court. I don't see

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how you lose. I don't see
how you lose. And if once you

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file, you file for that amount, they're going to pay you. But

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we're also going to call them once
you file. Now the registered agent,

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when you go to the Secretary of
State, you're going to find Capital Corporate

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Services. So you understand that's a
professional. Ay, most likely they handle

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being a registraed agent for others.
Now here's where they are. They are

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physically located in Brighton, Okay,
according to this document, thirty six South

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eighteenth Avenue, Suite D. However, they have a mailing list as well,

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00:17:57.839 --> 00:18:03.480
and for small claims court you may
be able to use mail. But

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00:18:03.640 --> 00:18:11.359
you've got to find out wherever you
are. Two twenty five East sixteenth Avenue,

208
00:18:12.039 --> 00:18:19.160
Suite eleven hundred, Denver. Look
it up Secretary of State. It's

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00:18:19.240 --> 00:18:26.920
coloradosos dot gov. You'll find it
business entity search. Let's take the sucker

210
00:18:26.920 --> 00:18:30.960
to Small Claims Court or you take
them. And I'm trying to find this

211
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place and make sure, but I
mean, I think that these then there's

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00:18:33.359 --> 00:18:41.039
also another name. There's also another
name here associated with them, and the

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00:18:41.160 --> 00:18:51.799
guy's name who filed a document not
long ago in twenty two for them was

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00:18:51.920 --> 00:18:56.480
a Russ Matthews. But it looks
like he just has a mail drop.

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00:18:56.799 --> 00:19:02.519
But you might want to take this
address down and serve him. Russ Matthews,

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00:19:03.039 --> 00:19:11.079
sixty one ten East Colfax Avenue and
he's listed as Unit four, Box

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00:19:11.160 --> 00:19:15.240
one ninety four. Now I don't
know what that is. That could be

218
00:19:15.240 --> 00:19:19.200
a mail drop too, but this
sounds like a pretty shady operation as far

219
00:19:19.279 --> 00:19:25.640
as trying to stay away from the
public's view. But Russ Matthews, isn't

220
00:19:25.680 --> 00:19:29.880
he listed as like their CEO or
something like that. He's not. He's

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00:19:29.920 --> 00:19:36.400
just listed as a responsible party for
filing documents. Okay, Now what I

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00:19:36.440 --> 00:19:38.799
want to know is this, How
was the place? Did it do a

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00:19:38.799 --> 00:19:45.839
good job? They did fantastic work
from the good center. Good. That's

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00:19:45.880 --> 00:19:49.119
good to know it's and to be
fair, we should mention that. Okay,

225
00:19:49.319 --> 00:19:55.880
yes, they were wonderful. Good. How's your wife doing? She's

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00:19:56.319 --> 00:19:59.759
been clean for the six months now
and she has no desire to ever let

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00:19:59.799 --> 00:20:03.319
that stuff get ahold of her life
again. Is she going to meetings?

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00:20:03.759 --> 00:20:08.279
Yes, she's doing everything. That's
really good. Jerry, thank you very

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00:20:08.359 --> 00:20:15.680
much, and I hope and pray
that it continues. And I want you

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00:20:15.720 --> 00:20:19.759
to call me back after you've done
this and then we'll take it from there.

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00:20:21.000 --> 00:20:23.400
You have a phone number if people
want to drop a dime saying we

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00:20:23.480 --> 00:20:30.880
heard about you, chopper. What's
that number? The local numbers seven two

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00:20:30.079 --> 00:20:36.319
zero eight nine seven seven eight zero, and they have a toe free number.

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00:20:36.319 --> 00:20:38.599
Do you want that one? I
think for the for now, we

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00:20:38.680 --> 00:20:41.799
want that local number, and I
want it. Is this for Lakewood?

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00:20:41.799 --> 00:20:48.039
Do you know it's actually has a
little to mainland address, but it's probably

237
00:20:48.079 --> 00:20:52.640
an unincorporated Jefferson County? Okay?
What is that phone number again? Seven

238
00:20:52.720 --> 00:20:59.759
to zero eight O nine eight O
nine seven seven eight zero. Okay,

239
00:21:00.200 --> 00:21:03.039
seven to zero eight zero nine seven
seven eight zero. For those who might

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00:21:03.039 --> 00:21:07.079
want to drop a dime and say
we heard about you on the air three

241
00:21:07.200 --> 00:21:14.200
oh three seven one three talk now
eight eight eight Heating dot com let me

242
00:21:14.240 --> 00:21:18.720
tell you what they're doing before the
bee Heat arrives. They're doing inspections free

243
00:21:18.720 --> 00:21:23.880
of charge of EHVAC system, inspections
of your plumbing system, inspections of your

244
00:21:23.920 --> 00:21:29.799
sewer system. These are all free
inspections. If you need anything before the

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00:21:29.839 --> 00:21:33.720
busy season. You'll get great deals
at eight eight eight Heating dot com.

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00:21:34.039 --> 00:21:37.200
And these are good people that I
know and trust. Three oh three seven

247
00:21:37.240 --> 00:21:41.960
seven zero two seven seven six.
They do it all plumbing, heating,

248
00:21:41.000 --> 00:21:45.079
cooling, electric and that's three oho
and they do drains three oh three seven

249
00:21:45.119 --> 00:21:53.880
seven zero two seven seven six.
Go with a sure thing Denver's best roofer

250
00:21:55.000 --> 00:22:00.400
Excel Roofing dot com. You don't
pay a cent until you're content. Wave

251
00:22:00.920 --> 00:22:04.480
time for an insurance check up free, no obligation. In comparison, call

252
00:22:04.599 --> 00:22:10.559
Compass Insurance paying too much your coverage
at dozens of insurance companies find out now

253
00:22:10.640 --> 00:22:14.480
three all three seven seven to one
help. You'll think you're his only customer

254
00:22:14.519 --> 00:22:18.119
when you choose Frank durand the real
estate Man dot com to list your home

255
00:22:18.319 --> 00:22:25.440
with Remax Alliance three all three nine
two zero sixteen twenty two. Hi Tom

256
00:22:25.480 --> 00:22:30.960
Martino here three oh three seven one
three talk seven one three A two five

257
00:22:30.160 --> 00:22:33.920
five fix it twenty four to seven. By the way, we'll do you

258
00:22:34.000 --> 00:22:40.039
a great job when it comes to
uh your cleaning. You have a few

259
00:22:40.119 --> 00:22:45.079
days left to get in on the
unbelievable deal for March an extreme clean of

260
00:22:45.119 --> 00:22:51.839
your ac for just it's going to
be like twenty four dollars and seven cents

261
00:22:51.880 --> 00:22:53.599
in honor of their name, fix
it twenty four to seven go to fix

262
00:22:53.680 --> 00:23:00.240
my home dot com fixmi home dot
com. Okay Share also has a medical

263
00:23:00.319 --> 00:23:03.079
billing issue. By the way,
we have lines open if you want to

264
00:23:03.079 --> 00:23:07.079
get into and then we have Loy
and alexis coming up. But here's the

265
00:23:07.119 --> 00:23:11.079
deal. The number is either three
oh three. Martino comes right through during

266
00:23:11.119 --> 00:23:14.359
the show. When we're not on
the show, you can leave a number

267
00:23:14.359 --> 00:23:18.400
and we will get back to you. We also have three oh three six,

268
00:23:18.480 --> 00:23:19.759
two seven, eight, four sixty
six. That's what that number is.

269
00:23:19.759 --> 00:23:23.400
Okay, but while we're here,
also we have three oh three seven

270
00:23:23.519 --> 00:23:26.480
one three talk seven one three eight, two five five. Don't let people

271
00:23:26.480 --> 00:23:30.839
take advantage of you now listen.
Kachina a programming note. We do have

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00:23:30.839 --> 00:23:34.359
that person that wasn't available yesterday.
She will be available today. She told

273
00:23:34.400 --> 00:23:38.440
me to talk about her transmission problem
that one we tried to get on.

274
00:23:38.480 --> 00:23:42.000
I believe her name is d And
by the way, I can be reached

275
00:23:42.039 --> 00:23:48.920
through next door or through Facebook or
through YouTube. Any of those LinkedIn.

276
00:23:48.440 --> 00:23:52.920
I will get your message and if
you leave a number, we'll get back

277
00:23:52.960 --> 00:23:56.039
to you. Sharon, what's going
on with your medical billing issue? Okay?

278
00:23:56.599 --> 00:24:02.599
I had an effect to me in
January of twenty what and yeah,

279
00:24:02.759 --> 00:24:07.119
nineteen, I mean twenty twenty three. And wait wait did you say an

280
00:24:07.119 --> 00:24:11.200
apidectomy? No, no, mass
sect to me. Oh, I'm sorry,

281
00:24:11.400 --> 00:24:15.480
mass sect to me? Okay?
And how are you doing, by

282
00:24:15.519 --> 00:24:21.480
the way, Well, I'm still
going to my checkups and everything and support

283
00:24:21.519 --> 00:24:26.039
groups and I feel okay, you
know, except for this issue that has

284
00:24:26.119 --> 00:24:29.200
really gotten me down. So well, don't let it get you down,

285
00:24:29.240 --> 00:24:32.640
because that's the worst thing you can
do. But it's only money, everyone

286
00:24:32.680 --> 00:24:36.359
tells me. Hey, Sharon,
Sharon, so this was has been going

287
00:24:36.400 --> 00:24:42.440
on with you since twenty twenty three? Correct? Yes, okay? When

288
00:24:42.519 --> 00:24:49.640
was your surgery Jamie thirty first of
twenty twenty three? Okay, so and

289
00:24:51.400 --> 00:24:56.920
tell me what is going wrong?
Well, I have an out of network

290
00:24:57.480 --> 00:25:03.559
assisted a surgical assistant, is what
it said and unbannounced to me. I

291
00:25:03.640 --> 00:25:10.279
did sign as twenty percent that if
anything would go out of network, so

292
00:25:10.319 --> 00:25:14.039
I have that documentation that. Well, why did they use hold on everything

293
00:25:14.039 --> 00:25:18.000
else was in network. Correct,
Well, well, why would they?

294
00:25:18.039 --> 00:25:22.359
I don't understand. How does that
happen where a one medical assistant out of

295
00:25:22.480 --> 00:25:29.200
everyone core? How does that happen? I was told that that's exactly what

296
00:25:29.400 --> 00:25:33.880
happens. So what were you charged
for that two thousand? Well, well,

297
00:25:33.920 --> 00:25:37.960
the thing is it must have gone
in as ten thousand semidd dollars to

298
00:25:38.039 --> 00:25:45.359
my insurance company when my regular position
was forty three hundred dollars, So twenty

299
00:25:45.400 --> 00:25:49.759
percent of that would have been like
eight hundred and ninety one bucks. These

300
00:25:49.799 --> 00:25:55.200
bills that keep coming to me are
two nine hundred and seventy one dollars.

301
00:25:55.480 --> 00:26:00.799
So they're saying two thousand, nine
hundred. They're saying, is your part

302
00:26:00.559 --> 00:26:07.440
of the out of network assistant?
Correct? Well okay, but I want

303
00:26:07.440 --> 00:26:11.279
to ask something. Are you on? Are you on what insurance? I'm

304
00:26:11.319 --> 00:26:18.960
on. It's a mail handler's insurance
through the government, and it's through ETNA,

305
00:26:18.599 --> 00:26:22.400
and I've appealed through them. The
lady that worked with me, the

306
00:26:22.480 --> 00:26:26.279
advocate that I had there, she
says, we will ride an appeal,

307
00:26:26.599 --> 00:26:30.680
and so I did, and I
haven't heard anything from that. I have

308
00:26:30.720 --> 00:26:37.319
tried to appeal to this assisted network
person. I mean, that's out of

309
00:26:37.359 --> 00:26:38.759
a network. I want to call. Here's what I want to do.

310
00:26:40.599 --> 00:26:45.400
Rather than getting into the weeds right
now, I want to get our experts

311
00:26:45.440 --> 00:26:52.279
on who can help us from Integra
Insurance. I don't think they sell ETNA

312
00:26:52.359 --> 00:26:55.920
or anything, but I think they
know enough to know what would happen is

313
00:26:55.960 --> 00:27:00.680
something like this. Were you were
you told upfront before you went to surgery,

314
00:27:00.759 --> 00:27:03.119
you were going to have one out
of network person. No, No,

315
00:27:03.440 --> 00:27:07.680
I guess they just do it because
in case there's an out of network

316
00:27:08.160 --> 00:27:12.039
then you signed the twenty percent,
we'll go to that person. But that

317
00:27:12.240 --> 00:27:15.400
went in one ear and out the
other. After what I was facing,

318
00:27:15.559 --> 00:27:18.960
I mean, of course, of
course, I don't get it. I

319
00:27:19.200 --> 00:27:26.079
just don't get how that to me, it's ridiculous why they picked one.

320
00:27:26.119 --> 00:27:32.920
I just crazy, it's crazy.
I think it is too, But nobody

321
00:27:32.920 --> 00:27:34.720
else seems to me. Well hold
on, so what are they? Are

322
00:27:34.759 --> 00:27:40.359
they threatening you? No, it's
no threat. It's just face these letter

323
00:27:40.440 --> 00:27:45.279
comes to me and say that's my
responsibility, and it goes through. I'm

324
00:27:45.319 --> 00:27:48.640
not sure if it's a collection person, but it's a Lynette somebody. Okay,

325
00:27:48.680 --> 00:27:52.000
I don't care about that par are
you. Hold on? Hold on,

326
00:27:52.079 --> 00:27:53.400
I'm going to tell you what we
want to do. I want to

327
00:27:53.440 --> 00:27:57.000
get Integra Insurance on. They're good
people, they're not associated with this problem.

328
00:27:57.240 --> 00:28:00.440
But I want to get them on
to talk about this. Hang on,

329
00:28:00.519 --> 00:28:04.160
all right, please, and then
let's talk about this. This is

330
00:28:04.359 --> 00:28:10.200
uh, this is something we need
to get our expert on. So Katschina

331
00:28:10.279 --> 00:28:14.720
get Integra for us. And by
the way, Mark was having connection issues.

332
00:28:15.160 --> 00:28:18.640
That's why he's not with us right
now. But I have it on

333
00:28:18.680 --> 00:28:25.160
good authority. He's still alive.
And uh, why can't he get connected?

334
00:28:25.200 --> 00:28:29.279
That's your he said it was your
fault, Shannon. I think between

335
00:28:29.279 --> 00:28:33.640
the two of us, he has
less technical ability. Shannon. I think

336
00:28:34.200 --> 00:28:37.759
it's your problem. And I don't
know what we're gonna do. But that's

337
00:28:37.759 --> 00:28:41.000
a name of my autobiotic What do
I have to do to get the A

338
00:28:41.160 --> 00:28:48.720
team on my board? Here?
Step up? All right? Chopper rides.

339
00:28:48.880 --> 00:28:52.519
And I don't mean that guy,
by the way, Shannon, I

340
00:28:52.559 --> 00:28:56.680
had a hit a microphone in your
office by the way yesterday, and you

341
00:28:56.680 --> 00:29:00.000
you, uh, you don't say
good things about us. I just want

342
00:29:00.000 --> 00:29:04.200
to mention that. And I don't
know why, but yeah, that was

343
00:29:04.279 --> 00:29:07.319
part of what I heard. I
didn't want to say it, but it

344
00:29:07.440 --> 00:29:11.559
was part of what I heard,
and I wouldn't be bragging about that right

345
00:29:11.599 --> 00:29:15.440
now. But here's the deal.
By the way, Shannon, I had

346
00:29:15.440 --> 00:29:18.720
a hitt A microphone in your office. By the way, yesterday, that's

347
00:29:18.799 --> 00:29:22.279
me. Sorry, that was me, I repeated myself on the YouTube.

348
00:29:22.599 --> 00:29:27.039
I turned it off. Okay,
listen, let's get to the serious issue.

349
00:29:27.160 --> 00:29:33.519
Let's get Integron to talk about it. Is this solar issue? Just

350
00:29:33.559 --> 00:29:34.559
real quick? I want to ask
the question that I have to take a

351
00:29:34.559 --> 00:29:41.720
break, Loi or alexis is this
the solar issue that you called or that

352
00:29:41.799 --> 00:29:52.799
Brooke told us about from Red Rocks? Hello? Ali, the question?

353
00:29:53.400 --> 00:29:57.839
Yeah, Alexis I wanted to ask
you or Loi? Is this from Is

354
00:29:57.880 --> 00:30:06.400
this the one that Brooke told me
about from Red Rocks? Okay, that's

355
00:30:06.440 --> 00:30:07.960
fine, No, no, Red
Rocks is a great company. But they

356
00:30:08.240 --> 00:30:11.880
told me about a solar problem earlier
today we were going to get on the

357
00:30:11.880 --> 00:30:18.880
air. This is not it,
right, Kachina. Okay, yes,

358
00:30:18.920 --> 00:30:22.920
it is one solar I get it, but but red Rocks told us about

359
00:30:22.960 --> 00:30:30.119
it. The company who is right? Red Rocks is a good company.

360
00:30:30.160 --> 00:30:34.799
Red Rocks, roof and Solar,
and they found out about your problem through

361
00:30:34.799 --> 00:30:38.440
one of their people and said that
I needed to hear about it because it

362
00:30:38.480 --> 00:30:44.079
was ridiculous and she's trying to help
you too. So that's what I wanted

363
00:30:44.079 --> 00:30:47.000
to find out, because I just
want to tell you guys before I take

364
00:30:47.000 --> 00:30:51.359
you on the air. We don't
have to go through each and every painful

365
00:30:51.440 --> 00:30:53.920
detail. This is a very complicated
case, but I know how to sum

366
00:30:53.960 --> 00:30:57.240
it up, so you hang on, we'll take you and more coming up

367
00:30:57.480 --> 00:31:07.759
on the Troubleshooter Show. Go with
a sure Thing Denver's Best Roofer Excel Roofing

368
00:31:07.839 --> 00:31:15.319
dot com. You don't pay a
cent until you're content. Time for an

369
00:31:15.359 --> 00:31:19.000
insurance check up free, no obligation. In comparison, call Compass Insurance paying

370
00:31:19.039 --> 00:31:23.079
too much your coverage at dozens of
insurance companies find out now three all three

371
00:31:23.279 --> 00:31:26.680
seven to seven to one help.
You'll think you're his only customer when you

372
00:31:26.759 --> 00:31:30.920
choose Frank durand the real estate Man
dot com to list your home with Remax

373
00:31:30.960 --> 00:31:38.640
Alliance three all three nine two zero
sixteen twenty two. Hi Tom Martine,

374
00:31:40.200 --> 00:31:44.400
Your Troubleshooter three all three seven one
to three talk three or three seven one

375
00:31:44.400 --> 00:31:48.200
three eight two five five. I
really think it's silly to take them right

376
00:31:48.200 --> 00:31:49.839
now. I honest to God,
I think it's silly with a few minutes,

377
00:31:49.880 --> 00:31:55.119
because this is this is a this
is way too complicated to take in

378
00:31:55.160 --> 00:31:59.519
two minutes. So I'm going to
ask for their indulgence, and I'm going

379
00:31:59.599 --> 00:32:05.519
to go to Mike, who has
an issue with flood damage by a housekeeper,

380
00:32:06.440 --> 00:32:08.079
and then I'm going to have that. So, Mike, what's happening

381
00:32:09.039 --> 00:32:13.279
torn Tom? Yeah, so my
house cleaner cleaned our house the other day

382
00:32:13.799 --> 00:32:17.839
and used Fabuloso on our floors.
And they're not l VP there, they're

383
00:32:17.880 --> 00:32:22.480
manufactured. And anyways, I sent
pictures to you. Now now your you

384
00:32:22.599 --> 00:32:29.359
said your house cleaner is this part
of a big company? You know?

385
00:32:29.599 --> 00:32:31.960
I mean, I mean she she
has many clients. What is Sabuloso.

386
00:32:34.279 --> 00:32:38.039
It's a chemical of products for cleaning. It's like wind Dick, but a

387
00:32:38.079 --> 00:32:44.720
different brand. Okay it did it
arm your floors? Yes? I think

388
00:32:44.759 --> 00:32:49.720
you pictures? Okay, I have
a troubleshooter. Okay, we'll find him.

389
00:32:49.759 --> 00:32:54.160
And he's refusing. My question is
she's refusing to pay or take responsibility.

390
00:32:54.440 --> 00:32:59.519
And I was wondering if I could
call my insurance company and would they

391
00:32:59.640 --> 00:33:04.799
represent at me and getting her insurance
and forcing her She does she have insurance?

392
00:33:05.839 --> 00:33:13.039
Yes? Are you know this for
sure? Yes? Okay, here's

393
00:33:13.039 --> 00:33:19.160
the thing. If she has insurance, why won't she put in a claim.

394
00:33:20.559 --> 00:33:23.000
She didn't believe it's her fault.
She isn't denial. Well, tell

395
00:33:23.039 --> 00:33:25.359
me why she doesn't think it's her
fault. I just want to get an

396
00:33:25.359 --> 00:33:30.880
idea. Just don't think she wants
to take responsibility. She doesn't want to

397
00:33:30.920 --> 00:33:34.079
claim on her insurance. She says
she's had a claim like this before on

398
00:33:34.160 --> 00:33:37.759
our insurance and she doesn't want another
one, and she doesn't think it's her

399
00:33:37.799 --> 00:33:40.480
fault. And she cleaned, she
cleaned. What kind of floors do you

400
00:33:40.519 --> 00:33:45.319
have? It's may effect her floor? Well, what do you mean?

401
00:33:45.400 --> 00:33:47.640
Like? What what is it like? A plank? It's just not a

402
00:33:49.400 --> 00:33:52.880
Is it an LVP a luxury vinyl
planking? No? No, it's similar,

403
00:33:52.920 --> 00:33:57.599
but it's not waterproof. It's similar
to that. Well, not all

404
00:33:57.759 --> 00:34:01.680
LVP is waterproof. What's the brand
name? It's discontinued. I don't know.

405
00:34:04.720 --> 00:34:12.239
I mean how old is the flooring? M even have an eight years

406
00:34:13.519 --> 00:34:24.039
okay to hold on. I'm Tom
Martina. Will have more coming up on

407
00:34:24.079 --> 00:34:30.519
this and a terrible solar situation that
I want to prevent for you, plus

408
00:34:30.559 --> 00:34:34.800
more on The Troubleshooter Show three oh
three seven one three talk or three oh

409
00:34:34.840 --> 00:34:44.000
three Martino go with a sure thing
Denver's best roofer Excel Roofing dot com.

410
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You don't pay a cent until you're
content. Time for an insurance check up

411
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free no obligation comparison call Compass Insurance
paying too much your coverage at dozens of

412
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insurance companies find out now three oh
three seven seven to one help. You'll

413
00:35:00.440 --> 00:35:04.280
think you're his only customer when you
choose Frank durand the Real estate Man dot

414
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com to list your home with Remax
Alliance three all three nine two zero sixteen

415
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twenty two rip tough, bad news. You need advice so you don't have

416
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come running as fast as a cam
Shooter's gonna help. Come Man Dix is

417
00:35:30.599 --> 00:35:36.119
the Troubleshooter Show. No Tom Martino, Hey, I'm Tom Martino. Welcome

418
00:35:36.159 --> 00:35:39.000
to the show. Three all three
seven one three talk three all three seven

419
00:35:39.079 --> 00:35:43.480
one three eight two five five fix
it twenty four to seven Right now,

420
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got a book in March. You don't

421
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422
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you it's the best deal ever new customers

423
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seen anyone go through a system and extend

424
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its life and increase its efficiency like
this, really like a couple hours or

425
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more. And it's right now.
Twenty four dollars and seven cents. Fixmihome

426
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dot com. Okay, that's fixmihome
dot com. Let's continue here. I

427
00:36:14.159 --> 00:36:15.039
want to go to the phones because
I want to make this quick. We

428
00:36:15.079 --> 00:36:19.119
do have John Jones on, so
I want to address that that medical issual

429
00:36:19.159 --> 00:36:22.400
real quick, and thank you John
for being here. I want to I

430
00:36:22.440 --> 00:36:27.639
want to summarize this. Okay,
John, Shit, are you there?

431
00:36:27.719 --> 00:36:30.960
John? Yeah, I'm here quick, Thank you, sir. So Sharon

432
00:36:31.000 --> 00:36:35.639
had a mess deck to me and
a mess dec to me, and she

433
00:36:35.760 --> 00:36:39.760
had it done in January of twenty
twenty three. She was never notified about

434
00:36:39.760 --> 00:36:45.159
this, but there was one which
I never heard of, an out of

435
00:36:45.239 --> 00:36:52.199
network medical assistant. Everyone else was
in network. Her etnapolicy says if any

436
00:36:52.280 --> 00:36:58.679
out of network is used. She
has to copay a twenty percent copay.

437
00:36:59.119 --> 00:37:05.440
So that comes for this expert to
twenty nine hundred bucks. It's outrageous,

438
00:37:06.119 --> 00:37:08.960
And first I want to know how
do they do that? Don't they have

439
00:37:09.039 --> 00:37:15.360
to tell her that beforehand? I
would think I would assume Tom, this

440
00:37:15.480 --> 00:37:22.000
was elected surgery as a mess sectomy. Yeah, but what I'm saying it

441
00:37:22.039 --> 00:37:25.800
wasn't an emergency situation. She Sharon, Sharon, tell me what was this

442
00:37:27.119 --> 00:37:30.840
cancer? What was it? It's
cancer? Yeah, that's not an elective.

443
00:37:31.960 --> 00:37:38.960
But no, if I made Tom, what I'm saying is and all

444
00:37:38.960 --> 00:37:43.440
of a sudden just she had toime
to prepare for the surgery. No,

445
00:37:43.599 --> 00:37:45.239
I understand what you're saying. It
was scheduled and all of that. It

446
00:37:45.320 --> 00:37:52.000
was scheduled, ye surgery. Yes, so if it's a schedule type surgery,

447
00:37:52.000 --> 00:37:55.800
and probably the doctor should have said
something. But if it's a schedule

448
00:37:55.920 --> 00:38:00.559
type surgery, could there be in
and out of network? Yes? There

449
00:38:00.599 --> 00:38:05.159
could when this happens, though,
he said, if it was an emergency,

450
00:38:05.280 --> 00:38:07.519
no, I get it. In
an emergency that you get the help

451
00:38:07.559 --> 00:38:12.000
you need and they can't. Nicklin
done you? But are you telling me

452
00:38:12.400 --> 00:38:16.360
if you have insurance you have no
idea going in if you're going to have

453
00:38:16.480 --> 00:38:22.239
in network or out of network.
She needs, well, she should have

454
00:38:22.320 --> 00:38:27.239
called. But yeah, the doctor
should have been more forthcoming. The other

455
00:38:27.320 --> 00:38:30.719
thing out there and sharing with Sharon, and maybe she's already done this.

456
00:38:31.639 --> 00:38:37.199
She should call the Division of Insurance. I did that. Where did I

457
00:38:37.400 --> 00:38:43.079
say, Sharon? Did they follow
a complaint or they didn't say much of

458
00:38:43.119 --> 00:38:47.199
anything. It just said that I
was not part of the Surprise Act,

459
00:38:47.679 --> 00:38:52.119
right what the Surprise Actor? Surprise
Act? The Surprise Act means there can't

460
00:38:52.159 --> 00:38:58.440
be any surprise billing. You have
to know what you're in for. Recommend

461
00:38:58.519 --> 00:39:00.880
Tom what's that? John? That
was the other thing. I was going

462
00:39:00.920 --> 00:39:07.400
to recommend this Surprise Act. But
there are certain services that then covers.

463
00:39:07.800 --> 00:39:13.199
So apparently, and Sharon, I
didn't mean to up interrupt you. I

464
00:39:13.239 --> 00:39:17.400
guess you said, technically the Division
masurant said it wouldn't be covered under the

465
00:39:17.480 --> 00:39:22.320
Surprise Act. I think it was
them. It was Dora. Are we

466
00:39:22.360 --> 00:39:30.079
talking about Dora dra that Division of
Medical because I talked to the Attorney General

467
00:39:30.079 --> 00:39:35.679
and he said, don't pay an
arbitrary number and so and it is,

468
00:39:35.719 --> 00:39:40.639
there's nothing listed to say what she
did I mean, might you get an

469
00:39:40.760 --> 00:39:45.880
estimate ahead of time? No?
No, I all I have to show

470
00:39:45.960 --> 00:39:53.199
for this is I signed a twenty
percent release of some sort in all my

471
00:39:53.360 --> 00:39:59.800
blur in my brain. And then
this letter comes and I owe three thousand

472
00:39:59.840 --> 00:40:06.199
dollar and so, and when I
text them, they arrive, emailed them,

473
00:40:06.199 --> 00:40:10.639
My insurance has tried to reach them, they don't respond, and I

474
00:40:10.639 --> 00:40:15.960
mean, it's just been crazy.
But anyway, so I'm just at a

475
00:40:16.000 --> 00:40:20.920
loss right now because it's just like, even with a certified letter that I

476
00:40:21.079 --> 00:40:27.360
gave all the documentation, I'm thinking
I'm paying another facility charge, another facility

477
00:40:27.400 --> 00:40:31.400
fee. I have documentation for that
that I already covered that with solution.

478
00:40:31.599 --> 00:40:36.440
Huh. How much apart from this, how much did the surgery cost you

479
00:40:36.519 --> 00:40:40.079
apart from the well, my portion, I paid seven thousand out of my

480
00:40:40.280 --> 00:40:45.880
pocket. That's apart from the apart
from the twenty nine hundred. Apart from

481
00:40:45.880 --> 00:40:51.000
the twenty nine hundred, I haven't
paid that. Okay, Like I said,

482
00:40:51.480 --> 00:40:54.760
Jehan, let's just tell it like
it is rather than we can't make

483
00:40:54.840 --> 00:40:59.639
things happen. So I want to
know, are you are you saying based

484
00:40:59.639 --> 00:41:02.639
on in insurance? It's in her
policy blah blah blah. Was it up

485
00:41:02.639 --> 00:41:06.800
to her to ask are there any
out of network people? Is? Is

486
00:41:06.840 --> 00:41:09.880
she responsible for this bill? She
already paid seven she may have to pay

487
00:41:09.920 --> 00:41:15.039
this? Is that what you think? What I've what I'd recommend Tom is

488
00:41:15.320 --> 00:41:17.559
and maybe sharing if you've already done
this, Have you gone back to this

489
00:41:17.679 --> 00:41:23.639
particular doctor that says they were out
of network? Well, the doctor wasn't

490
00:41:23.639 --> 00:41:29.559
out of network. The medical assistant
was out of network. Yep, okay,

491
00:41:29.599 --> 00:41:31.760
the medical assistant that they were out
neck. If you're going back to

492
00:41:31.840 --> 00:41:37.000
them sharing it on, well,
well let me ask you this. Who

493
00:41:37.039 --> 00:41:43.880
did the medical assistant work for the
hospital or the doctor that I think the

494
00:41:43.960 --> 00:41:49.280
doctor? I think she assisted this
doctor aside and that was the one I

495
00:41:49.360 --> 00:41:52.760
strictly worked with, and when I
was in the surgery that morning, she

496
00:41:52.960 --> 00:41:58.840
was the only one that I remember
going in under and coming out with.

497
00:41:59.400 --> 00:42:01.679
Never knew that there was somebody else. And the insurance said to me,

498
00:42:01.800 --> 00:42:07.239
well, a nurse could have assisted
you and not this surgical assistant. And

499
00:42:07.320 --> 00:42:12.880
I've understood from all those people I've
talked to that this woman has done this

500
00:42:13.039 --> 00:42:15.320
before. Thank you, Well,
hold on, what woman are you saying

501
00:42:15.320 --> 00:42:19.960
this? Wait? Are you telling
me a surgical assistant works her way into

502
00:42:19.960 --> 00:42:24.400
surgeries. Well, she's done it
before. Where, Well, listen,

503
00:42:24.719 --> 00:42:28.800
I mean I'm sure. Wait a
minute, wait no, no, no,

504
00:42:28.800 --> 00:42:31.559
now now we're off base, Sharon. I am positive that this medical

505
00:42:31.559 --> 00:42:36.159
assistant doesn't get to pick and choose
to go to surgeries and say, yeah,

506
00:42:36.159 --> 00:42:39.320
I'm going to work my way into
the surgery and get paid this don't

507
00:42:39.440 --> 00:42:43.719
I don't even get what you're talking
about. Well, what do you mean

508
00:42:43.880 --> 00:42:47.639
she's done it before? Are you
implying that this medical assistant or this surgical

509
00:42:47.639 --> 00:42:54.159
assistant somehow schedules her own surgeries without
the doctor and without the hospital. No,

510
00:42:54.239 --> 00:42:58.320
I'm not saying that at all.
But I what are you saying?

511
00:42:59.360 --> 00:43:07.880
I am saying that she has charged
an excessive amount before. Do you understand

512
00:43:07.039 --> 00:43:10.800
she doesn't Do you understand that she
doesn't set her charges? Right? You

513
00:43:10.840 --> 00:43:15.599
do understand that? Well, I
don't know. This is not an independent

514
00:43:16.000 --> 00:43:22.800
I guarantee you that surgical assistant works
for some medical practice, whether it's the

515
00:43:22.880 --> 00:43:29.960
doctor that you have, or the
hospital or some staffing agency. I doubt

516
00:43:30.000 --> 00:43:37.360
that there's an independent medical surgical assistant
who lends her services out and gets to

517
00:43:37.480 --> 00:43:39.559
charge whatever she wants. John,
Am I right or wrong? I might

518
00:43:39.599 --> 00:43:43.360
be wrong? What do you think? I think you're right on that?

519
00:43:43.519 --> 00:43:46.480
Tom? I mean, it's just
like emergency room people. They're staffed by

520
00:43:47.119 --> 00:43:53.000
a company, by a staffing agency
of some kind, whether it's a practice.

521
00:43:52.599 --> 00:44:00.360
But so there's nothing. This medical
assistant did nothing wrong. Somebody just

522
00:44:00.519 --> 00:44:06.760
didn't tell you what they should have
told you and what I would do.

523
00:44:07.320 --> 00:44:09.440
And maybe you don't have the money, but you're going to have to pay

524
00:44:09.480 --> 00:44:14.880
it. It's a legit bill.
Your insurance says you have to pay twenty

525
00:44:14.920 --> 00:44:19.039
percent what I would do after that? And see I had something, John,

526
00:44:19.280 --> 00:44:22.079
And why did I have this?
I actually had before my surgery and

527
00:44:22.119 --> 00:44:28.280
before any procedures I ever get.
They give me a clipboard and it says

528
00:44:28.599 --> 00:44:32.519
here is what's going to happen.
And it actually says that you will be

529
00:44:32.639 --> 00:44:38.480
billed for nothing else. What does
that mean? John? I'm going to

530
00:44:38.519 --> 00:44:43.280
send Tom. But that's part of
the Surprise Act, isn't it. Yeah,

531
00:44:43.440 --> 00:44:45.480
you said, Dan, you chanted
with them. You know exactly what

532
00:44:45.599 --> 00:44:51.360
everything's going to be done under that
particular surgery. Now, why didn't they

533
00:44:51.400 --> 00:44:54.079
have to tell her that under the
Surprise Act? I'm not sure, Tom.

534
00:44:55.000 --> 00:45:00.079
I mean, somebody from the Division
of Insurance Sharon actually tell you you

535
00:45:00.119 --> 00:45:05.960
were not covered by the Surprise Act. No, no one said anything there.

536
00:45:06.000 --> 00:45:08.000
Well, you say, no,
you mentioned something about the Surprise Act.

537
00:45:08.039 --> 00:45:14.800
You said I'm not covered after the
insurance or Dora or somebody told me

538
00:45:14.880 --> 00:45:16.599
that. And I don't know.
I don't have it written down. But

539
00:45:16.760 --> 00:45:22.559
someone in this confusion has said that
I was not part of that Surprise Act.

540
00:45:22.599 --> 00:45:27.039
And I don't understand that either.
But I went into the surgery thinking

541
00:45:27.119 --> 00:45:31.760
it was doctor Asad, the real
surgeon, and then this assisted person came

542
00:45:31.800 --> 00:45:37.719
along, and then that was when
I signed the twenty percent. I mean

543
00:45:37.760 --> 00:45:43.000
that I had prior to that,
I must have signed a form that said

544
00:45:43.079 --> 00:45:46.760
I would pay twenty percent. Let's
see, it's only to be okay to

545
00:45:46.800 --> 00:45:52.920
this. Listen to this. Here's
the Colorado Consumer Health Initiative and the Surprise

546
00:45:52.960 --> 00:45:59.199
Act. Listen to what it says. When you receive non emergency care at

547
00:45:59.239 --> 00:46:09.360
an in network facility and unknowingly have
an out of network provider, consumers cannot

548
00:46:09.360 --> 00:46:15.360
be built. You got to look
this bill up. It was effective January

549
00:46:15.400 --> 00:46:17.960
first, twenty twenty. That sounds
pretty clear. To me, John,

550
00:46:19.760 --> 00:46:23.000
it sounds clear to me too,
But they're specific services, Tom. If

551
00:46:23.000 --> 00:46:28.760
you ken't looking down they list all
these different services. But yeah, I

552
00:46:28.800 --> 00:46:32.719
would definitely. That's why I think
she needs to approach the Division of Insurance

553
00:46:35.079 --> 00:46:38.360
and so she can also call us. Tom will also be able to you

554
00:46:38.360 --> 00:46:43.440
know, go and use our back
back. I want listen. I want

555
00:46:43.440 --> 00:46:47.039
to give you a phone number for
two people. First, we'll give you

556
00:46:47.079 --> 00:46:52.519
Integra Insurance and these guys are wonderful
and if you ever need health insurance,

557
00:46:52.559 --> 00:46:55.400
you should be talking to them.
Three h three four six six fifty five

558
00:46:55.480 --> 00:47:02.639
hundred. Okay, I'm sorry,
that's okay. Three oh three four four

559
00:47:02.760 --> 00:47:10.119
sixty six five five zero zero okay. Now, next one, I want

560
00:47:10.159 --> 00:47:15.559
to give you people with consumer health
initiatives. It's uh, what is it

561
00:47:15.599 --> 00:47:21.320
called the Consumer Health Initiative? And
I want you to call them and they

562
00:47:21.360 --> 00:47:24.920
say for assistance or questions, you
call three oh three. I haven't tried

563
00:47:24.920 --> 00:47:30.280
this number, but I'm assuming it's
still working. Three oh three eight three

564
00:47:30.400 --> 00:47:37.119
nine one two six' one okay and
there hold on. And I also have

565
00:47:37.239 --> 00:47:49.480
a website for them co O Health
Initiative dot org. You really need to

566
00:47:49.480 --> 00:47:52.679
call you really need to contact them
because I believe you shouldn't have to pay

567
00:47:52.679 --> 00:47:55.280
this, but but we're going to
take it one step at a time.

568
00:47:55.599 --> 00:48:00.880
All right, No, no,
no, it'll help you through this,

569
00:48:00.000 --> 00:48:05.239
Okay, Just stay tuned. Three
oh three seven one three talks seven one

570
00:48:05.239 --> 00:48:13.320
three eight two five five Denverregen dot
com for compounded semigluetide or for two hundred

571
00:48:13.320 --> 00:48:15.119
and fifty bucks a month. This
is a fraction of the cost you'll find

572
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anywhere, plus docs or consultations and
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573
00:48:21.239 --> 00:48:30.039
fifty a month for this weight loss
semigluetide Denverregen dot com. Go with a

574
00:48:30.079 --> 00:48:35.440
sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent

575
00:48:35.639 --> 00:48:43.159
until you're content. Wait time for
an insurance check up free no obligation comparison

576
00:48:43.280 --> 00:48:47.400
call Compass Insurance Paying too much your
coverage at dozens of insurance companies find out

577
00:48:47.400 --> 00:48:51.519
now three all three seven to seven
to one help. You'll think you're his

578
00:48:51.639 --> 00:48:54.639
only customer when you choose Frank durand
the real estate Man dot com to list

579
00:48:54.679 --> 00:49:02.800
your home with Remax Alliance three all
three nine two zero sixteen twenty two Hi

580
00:49:04.039 --> 00:49:08.840
Tom Martino here three oh three seven
one three talk seven one three eight two

581
00:49:08.840 --> 00:49:12.599
five five. I'm gonna go to
Buddy Mitchell. He is an expert on

582
00:49:12.719 --> 00:49:19.440
floors and uh he has simply Floors
Inc. Dot Com. And I have

583
00:49:19.519 --> 00:49:23.599
an issue here with a floor that
I wanted to talk about a house cleaner.

584
00:49:25.039 --> 00:49:30.960
Uh use fabuloso to clean his floors. He doesn't know what brand they

585
00:49:30.960 --> 00:49:36.400
are? Mark? Can you?
Is it called luxury vinyl planking? What

586
00:49:36.559 --> 00:49:42.480
is it called? Oh? My, Mark, what is it called?

587
00:49:44.119 --> 00:49:45.039
Is he the wait? Was it
Mark? Hold on? It was?

588
00:49:45.199 --> 00:49:49.719
Yeah, it was. I'm sorry, Mike. Is Mike there? Yeah,

589
00:49:49.760 --> 00:49:52.840
Mike, I'm sorry here? Yeah, yeah. So is it called

590
00:49:52.920 --> 00:50:00.800
luxury vinyl planking? I would assume
so. I mean it's just not waterproof

591
00:50:00.960 --> 00:50:04.639
is a point. But but is
it? Okay? And how long did

592
00:50:04.679 --> 00:50:07.679
you have it? Put in?
No previous owner? It's about seven eight

593
00:50:07.719 --> 00:50:14.800
years old, okay? And what
did the fabuloso do to it? It

594
00:50:14.960 --> 00:50:19.079
caused swelling? I sent you pictures
to live a troubleshooter. There's three pictures,

595
00:50:19.679 --> 00:50:23.280
okay, cann act me see you. And the swelling isn't fabulous to

596
00:50:23.360 --> 00:50:28.239
a spray, No, it's a
big jug like a big two and a

597
00:50:28.280 --> 00:50:32.519
half gallon jug. You can get
a costo. Okay, did you send

598
00:50:32.559 --> 00:50:37.920
this to us? By the way, yes, live a troubleshooter. It

599
00:50:37.960 --> 00:50:39.800
should be in your inbox. I
see it. Did you give it to

600
00:50:39.840 --> 00:50:47.159
buddy, buddy? This looks like
I mean, buddy probably should see this.

601
00:50:47.239 --> 00:50:52.039
But buddy, it looks like the
seams are lifting in a few areas.

602
00:50:52.400 --> 00:50:55.920
Yeah, it's not. It's not
LVP. It's more than likely laminate

603
00:50:57.039 --> 00:50:59.800
if water had damaged it. Sorry, I have a cold. That's why

604
00:50:59.840 --> 00:51:02.320
my okay so bad. That's what
it looks like. It looks like a

605
00:51:02.400 --> 00:51:07.239
laminate of some kind. Yeah,
it does. There's no way to fix

606
00:51:07.280 --> 00:51:10.360
there's no way to fix it,
and other than to replace the boards it

607
00:51:10.440 --> 00:51:16.679
swelled, or let it try out
completely. But go ahead, it's discontinued.

608
00:51:16.840 --> 00:51:22.880
It's the brand is Hampstead and it
is the glueless lamb flooring, so

609
00:51:22.079 --> 00:51:27.159
I can't get replacement for it.
It would purchased a floor in the core,

610
00:51:29.880 --> 00:51:32.599
right, so you just a lamin
it. How many areas are swollen?

611
00:51:36.199 --> 00:51:42.679
There's a feace. If I had
a guess, there's probably twelve to

612
00:51:42.800 --> 00:51:46.000
fifteen boards that need to be replaced, give her take maybe maybe a little

613
00:51:46.079 --> 00:51:51.199
more. And you're saying, so
buddy, his he's I know what he's

614
00:51:51.280 --> 00:51:54.440
hinting at. He's thinking he's going
to get a brand new floor. No

615
00:51:55.039 --> 00:52:00.119
question is I want my I want
my insurance company to chase her insurance company.

616
00:52:00.440 --> 00:52:06.639
So do I contact my homeowners and
shirts say, look is what happened.

617
00:52:06.760 --> 00:52:08.639
I want you to represent me.
Buddy. Have you ever heard of

618
00:52:08.760 --> 00:52:12.679
house cleaners? This is what I
have you on, and then I can

619
00:52:12.760 --> 00:52:15.679
let buddy go. He's not feeling
well, and thank you buddy for coming

620
00:52:15.679 --> 00:52:21.519
on. But have you heard of
people house cleaners damaging floors like this because

621
00:52:21.519 --> 00:52:24.360
of this? Oh? Yeah,
it happens all the time. So that's

622
00:52:24.360 --> 00:52:30.119
one of Lauren Decore's waterproof lamb in
its right, and it's not I hear

623
00:52:30.119 --> 00:52:34.119
about it all the time, and
so it got too wet and now it's

624
00:52:34.519 --> 00:52:43.159
bubbled. The big question before he
goes after her insurance company is this does

625
00:52:43.199 --> 00:52:46.119
she have insurance? Does she have
general liability insurance? I think she does

626
00:52:46.320 --> 00:52:54.320
this? Yeah, yeah, she
went on by it. And is this,

627
00:52:54.519 --> 00:53:00.079
buddy, impossible to match with the
new floors? No, it's it's

628
00:53:00.119 --> 00:53:05.400
impossible. If it's discontinued by floor
and the core. It's possible. A

629
00:53:05.400 --> 00:53:12.280
lot of their products are like inventory
reduction products from vendors, and so they

630
00:53:12.320 --> 00:53:15.639
sell those products and then when they're
gone, they're gone. That's why some

631
00:53:15.679 --> 00:53:19.719
of their prices are really good on
some of those products. Okay, thank

632
00:53:19.760 --> 00:53:22.360
you, buddy. I'm not going
to let you suffer any longer. Here's

633
00:53:22.400 --> 00:53:25.239
what I here's the deal. I
think you're going to have a tough time

634
00:53:25.599 --> 00:53:30.039
because you're going to be faced with
something called betterment and and I don't think

635
00:53:30.079 --> 00:53:34.840
you're gonna like how that sounds.
And do you know what that means?

636
00:53:35.159 --> 00:53:37.159
By the way, simply Floorsinc.
Dot com let me give him a shout

637
00:53:37.199 --> 00:53:42.559
out, wonderful place if you're looking
for flooring, and they they're experts.

638
00:53:42.599 --> 00:53:45.920
Three oh three seven three one fifty
three eighty. Okay, So, Mike,

639
00:53:46.280 --> 00:53:51.000
do you know what betterment means?
Yes, I'm very familiar, Tom,

640
00:53:51.360 --> 00:53:53.960
listen to you for twenty plus years. Okay, So let's say you

641
00:53:54.039 --> 00:54:00.440
take all that square footage and you
have to replace it. Old is the

642
00:54:00.480 --> 00:54:04.960
floor? Did you say? Eight
years old? You get you get an

643
00:54:04.960 --> 00:54:09.119
expert to say what the depreciation on
that floor is. Because those floors.

644
00:54:09.599 --> 00:54:13.519
They might be actually fifty years for
all I know. I don't know.

645
00:54:13.639 --> 00:54:16.199
You know, like if you take
care of them, and then you're gonna

646
00:54:16.199 --> 00:54:20.599
have to try to put in a
claim. If you put an acclaim with

647
00:54:20.679 --> 00:54:23.400
your insurance, you can do that. You know, it is a homeowner's

648
00:54:23.480 --> 00:54:31.280
insurance issue. And then they then
they will subrogate against her. But it's

649
00:54:31.320 --> 00:54:36.519
going to be a claim against you
with your insurance. Whether it's your fault

650
00:54:36.639 --> 00:54:38.800
or not, it's going to count
against you. And if you have any

651
00:54:38.840 --> 00:54:47.639
other claims, do you hale when
two years ago? Okay, it might

652
00:54:47.719 --> 00:54:52.519
be good enough. Maybe not.
Were you surcharged for that hailstorm? No?

653
00:54:53.880 --> 00:55:00.960
Okay, you might be surcharged for
this. What insurance do you have?

654
00:55:02.559 --> 00:55:07.920
I think it stave Co. Hang
on, okay, because Compass deals

655
00:55:07.920 --> 00:55:10.639
with them. I want to get
Compass insurance on two to talk about this.

656
00:55:10.800 --> 00:55:14.559
Hang on, all right, Mark, what is your comment on Sharon's

657
00:55:14.559 --> 00:55:23.199
issue? Go ahead, Mark,
can you hear me? Okay? Yes?

658
00:55:23.320 --> 00:55:28.400
What is your issue? What is
your comment on? She had surgery

659
00:55:28.719 --> 00:55:32.159
and she had to pay for an
out of network, which is ridiculous medical

660
00:55:32.159 --> 00:55:38.199
assistant without any kind of warning.
Yes, so that happens all the time.

661
00:55:38.400 --> 00:55:43.719
In my business. I'm a position
assistant and I essentially do what that

662
00:55:43.920 --> 00:55:50.599
young lady did, that is charging. When I consider an agent amount of

663
00:55:50.599 --> 00:55:54.119
money for a surgery. There are
nurses, there are position assistants, there

664
00:55:54.119 --> 00:56:01.039
are surgical texts who turned first assists
that do this business. She would see

665
00:56:01.119 --> 00:56:06.840
that hired, probably not hired by
an individual or a hospital, especially if

666
00:56:06.840 --> 00:56:16.840
she's charging on her own. The
physician requests their presence, Okay, but

667
00:56:16.960 --> 00:56:22.239
what I'm asking is, don't you
think she should be advised because it's part

668
00:56:22.280 --> 00:56:30.639
of the medical surprise, the medical
billing surprise Act. I agree the doctor,

669
00:56:30.679 --> 00:56:34.159
the physicians who performed her surgeon should
say to her, I am going

670
00:56:34.239 --> 00:56:38.000
to request and assist have an assist
on the surgery because I need an assist.

671
00:56:39.119 --> 00:56:44.119
And as a result, there might
be additional charges that you aren't aware

672
00:56:44.159 --> 00:56:47.519
of, and I'm making you aware
of now. It's unfortunate, But physician

673
00:56:49.320 --> 00:56:54.679
don't care about how that person gets
paid that they bring in to assist the

674
00:56:54.719 --> 00:56:59.800
surgery. Yeah, they don't think. They only see as far as the

675
00:56:59.800 --> 00:57:04.840
pay, thank goodness. Yeah,
they don't think who am I inviting to

676
00:57:04.960 --> 00:57:08.480
assist me on this case? It
might be someone who's in network, and

677
00:57:08.519 --> 00:57:13.159
it might not be you know what, that's really good information, Mark and

678
00:57:13.199 --> 00:57:15.280
people have to watch out for that. But I'm saying that was one of

679
00:57:15.320 --> 00:57:20.320
the reasons for this medical surprise of
a surprise act. I don't see how

680
00:57:20.360 --> 00:57:22.199
they get away with doing it.
Okay, now we got more coming up.

681
00:57:22.239 --> 00:57:25.360
Three oh three seven to one three
talk seven one three eight two five

682
00:57:25.519 --> 00:57:31.039
five eight eight eight Heating dot com. Remember get your AC checked out right

683
00:57:31.079 --> 00:57:35.719
now, or your HVAC, your
sewer, you're plumbing, electrical. All

684
00:57:35.760 --> 00:57:44.280
these inspections free of charge eight eight
eight heating dot com. Go with a

685
00:57:44.280 --> 00:57:47.639
sure thing Denver's Best roofer Excel Roofing
dot Com. You don't pay a cent

686
00:57:47.840 --> 00:57:55.719
until you're content. Time for an
insurance check up free no obligation comparison call

687
00:57:55.840 --> 00:58:00.840
Compass Insurance paying too much your coverage
that doesn't of insurance companies find out now

688
00:58:00.840 --> 00:58:04.599
three all three, seven to seven
to one. Help. You'll think you're

689
00:58:04.639 --> 00:58:07.519
his only customer when you choose Frank
durand the real estate Man dot com to

690
00:58:07.599 --> 00:58:16.599
list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

691
00:58:17.679 --> 00:58:22.320
Hi, Tom Martine three oh three
seven one three talk three oh three

692
00:58:22.440 --> 00:58:28.760
seven one three A two five five. On this solar issue, I want

693
00:58:28.760 --> 00:58:32.920
to talk to Brooke and Lay and
Alexis, and I want to sum it

694
00:58:34.000 --> 00:58:39.679
up because it's way way too complicated
to go through each and every detail.

695
00:58:40.880 --> 00:58:46.559
But Brooke in general, let me
get this straight. They contracted with a

696
00:58:46.920 --> 00:58:52.719
company to do solar and another company, of course, as they always do,

697
00:58:53.440 --> 00:58:58.119
did the fulfillment. So one company
knocks on the door, the other

698
00:58:58.199 --> 00:59:01.960
company does the fulfillment, so they're
dealing with two separate companies. The fulfillment

699
00:59:02.039 --> 00:59:07.239
company is called is it one Solar? Yeah, so it's a little different

700
00:59:07.280 --> 00:59:13.039
than that. So the contract written
with one Solar, Valor is just a

701
00:59:13.119 --> 00:59:16.800
dealership for them. So okay,
that's fine. So Valor is a dealership.

702
00:59:17.119 --> 00:59:21.800
They did the sale, right,
yes or not? Yes? Okay?

703
00:59:22.079 --> 00:59:27.119
But one Solar One Solar is the
one that was supposed to instalve the

704
00:59:27.159 --> 00:59:34.360
system, right, yes? And
on their estimate? Did you look at

705
00:59:34.360 --> 00:59:38.440
the estimate? They they estimated the
system and they built it. Is that

706
00:59:38.519 --> 00:59:43.199
right to begin with? They built
the basic system according to contract. Is

707
00:59:43.199 --> 00:59:46.599
that right or wrong? That's right. They're an EPC, meaning they do

708
00:59:46.840 --> 00:59:52.639
everything from after the contract signed to
PTO permission to operate or activation of the

709
00:59:52.679 --> 00:59:57.480
system. So every Okay, so
they built it, but they built it,

710
00:59:58.280 --> 01:00:02.159
but there's a and and these people
financed it, but there's a very

711
01:00:02.199 --> 01:00:07.519
big problem with it. And the
big problem is it can't be activated.

712
01:00:07.679 --> 01:00:14.039
Is that right? Yeah, there's
multiple issues with this one, but the

713
01:00:14.079 --> 01:00:20.519
biggest problem is that it can never
get interconnected with Excel until a substation is

714
01:00:21.280 --> 01:00:28.960
upgrading. So the chances of Excel
upgrading their substation for one person that has

715
01:00:29.159 --> 01:00:32.480
a solar system, it's not going
to work. Are you saying? And

716
01:00:32.519 --> 01:00:37.119
this is what I need to know
if anyone, even you with a legitimate

717
01:00:37.159 --> 01:00:43.159
company red Rocks, roof and Solar, if you guys built a system,

718
01:00:43.559 --> 01:00:49.559
is it true that you could not
get it activated in that particular area because

719
01:00:49.559 --> 01:00:59.440
of Excel's substandard grid. Yes,
that is correct. Okay, So in

720
01:00:59.599 --> 01:01:07.000
essence, are we saying that One
Solar should have advised them of that or

721
01:01:07.159 --> 01:01:12.519
should have made arrangements for that,
or was there a way for this system

722
01:01:12.599 --> 01:01:16.679
to be built? Was there a
way that One Solar has not done that

723
01:01:16.800 --> 01:01:24.320
could have been activated in this area? No. During the permitting process with

724
01:01:24.519 --> 01:01:30.840
Excel Excel made it very explicitly clear
that this wasn't a viable option, and

725
01:01:31.320 --> 01:01:36.519
so no one in that area.
No one in that area can have a

726
01:01:36.559 --> 01:01:43.800
solar system. I new applications.
The folks that already have a system that

727
01:01:43.840 --> 01:01:47.000
are activated, sure they can keep
them, but anything new until a substation

728
01:01:47.400 --> 01:01:51.679
is upgraded, which is again due
to four million dollar projects, like you

729
01:01:51.679 --> 01:01:54.719
said, probably not going to happen
anytime soon. Until that occurs, no,

730
01:01:54.719 --> 01:01:59.239
no one in that area can go
solar. So, in my opinion,

731
01:02:00.239 --> 01:02:04.840
not a legal opinion, but my
opinion, this company should have known

732
01:02:05.280 --> 01:02:09.039
and never sold in that system.
Yes, they should have canceled the contract,

733
01:02:09.920 --> 01:02:15.480
but they didn't. Nope, they
installed it and now the homeowner is

734
01:02:15.519 --> 01:02:22.719
being charged by financing for it and
the install that was performed with subpar work.

735
01:02:22.800 --> 01:02:25.159
It never passed the City of Aurora
inspection. Yeah, but it doesn't

736
01:02:25.199 --> 01:02:30.559
matter if it's subpar. It should
have never been sold. Yes, it

737
01:02:30.599 --> 01:02:34.719
ever should have been sold. The
reason it matters if it's subpar is because

738
01:02:34.760 --> 01:02:38.280
the way it was installed. They're
on what's called jumper cables essentially, so

739
01:02:38.440 --> 01:02:42.559
Excel can just shut off their power
whenever they want to. Because that's only

740
01:02:42.599 --> 01:02:45.440
a temporary fix, and they've been
set up that way for too long?

741
01:02:45.440 --> 01:02:53.679
Okay? How long? From what
I understand the install happened November or October

742
01:02:53.679 --> 01:03:00.519
of twenty twenty two, so anytime
from that point to today's date. Okay,

743
01:03:00.960 --> 01:03:05.480
Okay, Now this is this is
a big problem. So I want

744
01:03:05.480 --> 01:03:09.280
to ask lay or Alexis, have
you asked them to remove the system and

745
01:03:10.000 --> 01:03:14.280
pay off the bill at the lender? And Ben, did you make any

746
01:03:14.360 --> 01:03:24.280
deposits out of your pocket? Lawyer
and Alexis direct to good lead always what

747
01:03:25.679 --> 01:03:31.039
did you make a cash deposit or
only the loan? Only the loan?

748
01:03:31.639 --> 01:03:40.119
Okay? Now did you ask them
to remove the system and give your money

749
01:03:40.159 --> 01:03:45.519
back or pay off the loan?
Okay? We recently asked this stay of

750
01:03:45.599 --> 01:03:52.280
Colorado to start an investigation and they
found that is so. And you never

751
01:03:52.440 --> 01:03:55.360
gave One Solar permission to do the
installation. I'm going to ask you that

752
01:03:55.480 --> 01:04:00.880
question again. Then I'm happy you
found that out that strain since your case,

753
01:04:00.519 --> 01:04:08.920
have you asked one Solar for a
refund? Yes, we asked them

754
01:04:09.239 --> 01:04:17.119
for twoome take out the finals or
provide a battery, got it? So?

755
01:04:17.320 --> 01:04:21.559
In other words, provide a system
you can use off grid or take

756
01:04:21.840 --> 01:04:27.840
the system back now and of course
fix it. So Brooke, you were

757
01:04:27.840 --> 01:04:32.039
about to say something when she was
explaining the State of Colorado doing an investigation.

758
01:04:34.559 --> 01:04:39.360
Yeah, So anytime you have an
issue, you can, especially with

759
01:04:39.440 --> 01:04:43.519
Excel, you can always call the
Public Utility Commission, which is the PUC

760
01:04:43.760 --> 01:04:47.039
and open an investigation. And what
that does is that means that the state

761
01:04:47.079 --> 01:04:50.880
looks into your specific case to see
who is that fault for whatever is going

762
01:04:50.920 --> 01:04:56.400
on, whether it's a contractor or
yourself or whatever. And so that's what

763
01:04:56.440 --> 01:05:00.840
they did and through that investigation,
Excel ran an extensive report because they were

764
01:05:00.880 --> 01:05:05.320
required to, and that's when it
was determined that the substation upgrade was required.

765
01:05:05.400 --> 01:05:10.000
Okay, signed, So we I
don't think we'll have I don't think

766
01:05:10.039 --> 01:05:18.000
we'll have any problem establishing that one
Solar is is in not in brit Well,

767
01:05:18.000 --> 01:05:21.239
they're kind of in breach of contract. They're producing a system she can't

768
01:05:21.280 --> 01:05:26.719
use. Are they demanding that she
paid for those batteries? If the system

769
01:05:26.840 --> 01:05:30.039
is to be used, they're going
to have to add batteries. Is one

770
01:05:30.119 --> 01:05:33.480
Solar willing to do that? So? Can I go a little bit into

771
01:05:33.519 --> 01:05:36.000
this one? I know this is
a little tricky. Well, I don't

772
01:05:36.039 --> 01:05:40.440
want to brooke. I'm going to
be really straight with you. It's got

773
01:05:40.480 --> 01:05:44.159
to be something we can all understand. Right now, I understand they built

774
01:05:44.159 --> 01:05:46.719
a system that can't be used.
In order to use it, they have

775
01:05:46.800 --> 01:05:50.159
to put batteries on it, or
they have to remove the whole damn thing

776
01:05:50.199 --> 01:05:54.000
and give a refund. So go
on, go on from there. Yes,

777
01:05:54.599 --> 01:05:57.920
So what they did was they said, you want to batteries, we'll

778
01:05:57.960 --> 01:06:01.159
give you a battery. So what
they did is they're giving them one battery

779
01:06:01.639 --> 01:06:06.440
that's going to power their house for
about three to six hours and only what's

780
01:06:06.440 --> 01:06:11.559
called critical loads, meaning that they
were going to take these folks offline,

781
01:06:12.079 --> 01:06:16.920
knowing because of their expertise and their
electrical contractor license, that these folks would

782
01:06:16.960 --> 01:06:21.519
lose power every day because the battery
that they were going to install. Is

783
01:06:21.559 --> 01:06:28.039
I get it. The answer is
the answer is they're not willing to install

784
01:06:28.119 --> 01:06:32.760
batteries that will sustain the system.
Well, that's the tricky thing. The

785
01:06:32.800 --> 01:06:38.199
homeowners aren't aware of this because they
just assume a battery means that their system

786
01:06:38.239 --> 01:06:41.800
will be fine. Right, They're
not electrical experts. So this is another

787
01:06:41.960 --> 01:06:46.280
faction of what makes one Solar such
a dangerous company to work with because they

788
01:06:46.760 --> 01:06:49.280
have the expertise, they know what
they're doing. Oh, I get you,

789
01:06:50.239 --> 01:06:55.320
I get you, I get you. What they did is terrible and

790
01:06:55.360 --> 01:06:59.079
they should and they should be chastised
for it. What I want to know

791
01:06:59.239 --> 01:07:05.960
is have have they indicated they will
give a refund or not? I am

792
01:07:06.079 --> 01:07:10.000
unsure if they said they would give
a refund. But the whole point of

793
01:07:10.000 --> 01:07:14.519
hopefully working with you guys on this
is so give enough publicity so that no,

794
01:07:14.599 --> 01:07:16.360
we no, we will do that. We will do that. But

795
01:07:16.440 --> 01:07:20.840
I also don't want these people paying
for assistant they can't use. Hold on

796
01:07:20.880 --> 01:07:29.760
three all three, seven, one, three eight, two five five Go

797
01:07:29.880 --> 01:07:33.119
with a sure thing Denver's best roofer
Excel Roofing dot com. You don't pay

798
01:07:33.159 --> 01:07:40.920
a cent until you're content. Time
for an insurance check up free, no

799
01:07:41.000 --> 01:07:45.920
obligation. In comparison, call Compass
Insurance paying too much your coverage at dozens

800
01:07:45.960 --> 01:07:48.239
of insurance companies find out now three
all three, seven to seven to one

801
01:07:48.360 --> 01:07:53.039
help. You'll think you're his only
customer when you choose Frank durand the real

802
01:07:53.119 --> 01:07:57.639
estate Man dot com to list your
home with Remax Alliance three all three nine

803
01:07:57.719 --> 01:08:06.559
two zero sixteen twenty two. Hi
Tom Martino, if you're a troubleshooter three

804
01:08:06.639 --> 01:08:13.079
O three seven one three talk three
oh three seven one three eight two five

805
01:08:13.239 --> 01:08:16.680
five. Welcome to the show.
Let's continue. What do we do?

806
01:08:17.520 --> 01:08:21.920
Well, what we really have to
do, is Brooke, What do we

807
01:08:23.000 --> 01:08:27.199
have to do? I mean we
have to get someone. First of all,

808
01:08:27.279 --> 01:08:30.359
let people know about one solar,
but we have to get someone to

809
01:08:30.479 --> 01:08:33.199
work this, to try it.
Now. Is there any law regarding the

810
01:08:33.239 --> 01:08:36.560
financing? I'm not. Mark said
there might be, but I couldn't find

811
01:08:36.600 --> 01:08:41.479
one. Brook. Are there any
laws that say if a system can't be

812
01:08:41.640 --> 01:08:45.079
used that the financing that something has
to be done? What do you know?

813
01:08:46.319 --> 01:08:51.039
Yeah? So in the installation agreement
it states that the insteller is responsible

814
01:08:51.079 --> 01:08:55.680
for achieving permission to operate. Well, that's never going to occur. So

815
01:08:55.720 --> 01:09:00.000
they're in breach of contract right there, which makes financing not valid. So

816
01:09:00.319 --> 01:09:04.000
really, these folks have two things
to do. Number one, they can

817
01:09:04.439 --> 01:09:09.319
get one solar to pay for their
battery system to go off grid, or

818
01:09:09.399 --> 01:09:13.640
number two, they can have them
remove the system and replace the roof.

819
01:09:15.520 --> 01:09:20.640
Those are the two options they're stuck
with right, right, I'll task that

820
01:09:20.720 --> 01:09:25.880
they also if they know from the
beginning, did they know from the beginning

821
01:09:25.920 --> 01:09:30.880
that they couldn't have been activated in
that area? It's in the initial stages

822
01:09:30.960 --> 01:09:34.920
that one Solar didn't continue with the
application the right way, and they would

823
01:09:34.960 --> 01:09:39.600
have discovered this information had they done
the right steps. What did they do

824
01:09:39.720 --> 01:09:45.119
wrong? What steps did they do
wrong? So, in the application process

825
01:09:45.199 --> 01:09:49.039
with Excel, when cases come that
the grid may not be able to handle

826
01:09:49.319 --> 01:09:54.479
another solar system, there's something called
a supplemental review. It's a two hundred

827
01:09:54.479 --> 01:09:58.479
and fifty dollars fee. That's the
only thing that one Solar needed to do

828
01:09:58.800 --> 01:10:00.760
for Excel to say this is an
possibility. Oh, I get that,

829
01:10:00.800 --> 01:10:06.119
But is this a normal thing to
do or outside of the norm. This

830
01:10:06.159 --> 01:10:12.880
is one hundred percent normal any any
solar company that's installed in Excel territory.

831
01:10:12.920 --> 01:10:17.520
More than probably twenty projects have come
across the supplemental report. Well, yeah,

832
01:10:17.560 --> 01:10:24.840
but I'm asking this Filing a supplemental
report is considered the normal course of

833
01:10:24.920 --> 01:10:30.800
business. Yes, it is,
absolutely so. They did not do They

834
01:10:30.840 --> 01:10:47.159
did not do the application process properly. Hold on more coming up, go

835
01:10:47.319 --> 01:10:51.560
with a sure thing denvers best roofer
Excel Roofing dot com. You don't pay

836
01:10:51.560 --> 01:10:58.399
a cent to your content. On
top of it, time for an insurance

837
01:10:58.479 --> 01:11:02.920
check up free no obligation comparison call
Compass Insurance paying too much your coverage at

838
01:11:02.960 --> 01:11:08.039
dozens of insurance companies find out now
three all three seven seven one help.

839
01:11:08.199 --> 01:11:12.000
You'll think you're his only customer when
you choose Frank durand the real estate Man

840
01:11:12.079 --> 01:11:15.520
dot com to list your home with
Remax Alliance three all three nine two zero

841
01:11:15.680 --> 01:11:31.039
sixteen twenty two ripped you needed,
That's who you don't have. Run anxious

842
01:11:31.119 --> 01:11:39.000
as fast as we can. Shooter's
gonna help. Come. This is the

843
01:11:39.159 --> 01:11:45.920
Troubleshooter Show Now, Tom Martineky,
Welcome to the show. Three all three

844
01:11:45.199 --> 01:11:54.039
seven one three talks seven one three
eight two five five. Genesis Total Exteriors

845
01:11:54.880 --> 01:11:59.880
dot Com remember that name for your
insurance damages from the roofing sophist Facia.

846
01:12:00.359 --> 01:12:02.880
They can upgrade you to stucco or
fix your stucco windows, doors, decks,

847
01:12:03.239 --> 01:12:09.119
railingks, painting outbuildings or home improvements. Somebody I have known for a

848
01:12:09.119 --> 01:12:12.359
long time. Genesis Totally serious dot
Com. Now let's go to the phones

849
01:12:12.720 --> 01:12:15.720
and listen. I want to go
to Jeremy over at Compass, then back

850
01:12:15.720 --> 01:12:17.960
to that Solar. Then I'm going
to get to a question on a property

851
01:12:18.000 --> 01:12:24.439
line and separate question on Craigslist,
and then also a complaint on Goodwill,

852
01:12:24.720 --> 01:12:28.960
and then we have an issue with
United Health. Maybe I'll keep Jeremy on

853
01:12:29.000 --> 01:12:32.960
for that one. Jeremy is with
Well actually no, not for United Health,

854
01:12:32.960 --> 01:12:39.520
and nevermind, I digress. Jeremy
is with Compass Insurance, and I

855
01:12:39.560 --> 01:12:43.720
want to ask them about this floor
thing. Then maybe we get Integra for

856
01:12:43.920 --> 01:12:49.319
the other one on the UHC health
insurance thing. I believe it is now,

857
01:12:49.880 --> 01:12:56.079
Jeremy, I have a question.
If a house cleaner cleans my floors

858
01:12:57.560 --> 01:13:03.319
and they warp because she used the
improper chemical and mixture and too much water,

859
01:13:03.960 --> 01:13:09.760
would that be an insurance claim.
My floors are ruined, they're discontinued.

860
01:13:10.079 --> 01:13:15.119
I have to replace them. It
could be. I mean, I

861
01:13:15.479 --> 01:13:19.279
really think that's gonna be one that
you'll see covered, possibly by some companies

862
01:13:19.479 --> 01:13:24.600
and not by others, because it's
the peril he has safecover, he has

863
01:13:24.680 --> 01:13:32.039
safecoat. I would think that could
be. Yeah, Okay, it was

864
01:13:32.079 --> 01:13:35.760
a one time event. It wasn't
something that happened over time. No,

865
01:13:35.760 --> 01:13:41.279
No, she went there and did
it the next day or two days later.

866
01:13:41.520 --> 01:13:46.079
They're warping and she has insurance.
But I'm thinking that if he puts

867
01:13:46.119 --> 01:13:53.199
in a claim they might subrogate,
she would have to be covered for it

868
01:13:53.560 --> 01:13:58.159
for them to subrogate. They're not
going to subrogate unless there actually is coverage.

869
01:13:58.239 --> 01:14:01.840
No, she doesn't have priage then
yeah, I mean no. No,

870
01:14:01.960 --> 01:14:06.239
I'm saying the homeowner the claim would
have to be covered under the homeowner's

871
01:14:06.319 --> 01:14:12.920
policy in order for them to subrogate, right, And I think I think

872
01:14:12.920 --> 01:14:15.159
that's going to be the path.
But here's what I'm asking. If they

873
01:14:15.239 --> 01:14:18.479
subrogate and get reimbursed, does it
still count against them as a claim.

874
01:14:20.439 --> 01:14:26.000
It'll show up on their record.
So it's more of an eligibility issue than

875
01:14:26.039 --> 01:14:30.159
it is anything else. Now,
most of my companies are not getting to

876
01:14:30.199 --> 01:14:36.199
hit you for a subrogated claim.
There are companies that would. So now

877
01:14:36.239 --> 01:14:41.920
here's another thing something I would avoid
doing. But depending on the company,

878
01:14:41.680 --> 01:14:45.319
they could hold that against you.
Here's another thing, Jeremy. If you

879
01:14:45.520 --> 01:14:51.319
have a hailstorm two years ago that
you claim and now you have this is

880
01:14:51.359 --> 01:14:57.439
that considered too many claims. It's
getting there. What's the dollar amount of

881
01:14:57.439 --> 01:15:04.039
the damage on the floors. It
could be ten grands. Yeah, I

882
01:15:04.079 --> 01:15:10.319
mean a weather related claim and a
subrogated claimer about the two best claims you

883
01:15:10.359 --> 01:15:14.359
can have. So it's not just
the number of them, but what are

884
01:15:14.399 --> 01:15:16.880
they, you know, a water
claim as far as how they count against

885
01:15:16.920 --> 01:15:24.279
them exactly, and not so much
from a charging but from an eligibility So

886
01:15:24.399 --> 01:15:27.680
if you you know fire claims,
water claims, those are pretty bad.

887
01:15:27.920 --> 01:15:31.359
A weather claim A lot of companies
can overlook that, or you know,

888
01:15:31.399 --> 01:15:36.840
they don't necessarily hit you as hard
from an eligibility standpoint. I don't think

889
01:15:36.880 --> 01:15:42.920
if they had the weather claim and
then the subrogated claim, they're still insurable,

890
01:15:43.039 --> 01:15:46.159
but they're certainly potential. They may
find a really good rate with the

891
01:15:46.239 --> 01:15:50.600
company and then find out because of
those two claims that are not eligible specifically

892
01:15:50.640 --> 01:15:55.600
with that company, and you know
that can cost them in that sense.

893
01:15:56.239 --> 01:16:01.560
Now Mark mentioned something by text.
He said, he said, what if

894
01:16:01.600 --> 01:16:05.319
she claimed him time after time and
then it warped? Would that make a

895
01:16:05.359 --> 01:16:12.600
difference? That could right, So
if if it's not sudden and accidental,

896
01:16:13.560 --> 01:16:16.439
that that could be a problem.
So if he's okay, then they're gonna

897
01:16:16.439 --> 01:16:19.479
have to he's gonna have to work
on that. And I'm not suggesting he

898
01:16:19.560 --> 01:16:24.000
lies, but I mean all of
a sudden, I don't know he had

899
01:16:24.039 --> 01:16:27.520
to hang up, but he's listening
right now. But if it happened over

900
01:16:27.600 --> 01:16:30.680
time, he's going to have more
of a problem. He is. Yeah,

901
01:16:30.880 --> 01:16:35.680
why is that, Jeremy, Is
it's still damage because the claim needs

902
01:16:35.720 --> 01:16:43.079
to be sudden and accidental and it
doesn't fit the sudden. Okay, thank

903
01:16:43.159 --> 01:16:45.800
you. If it's something yeah,
Now I want to remind you you can

904
01:16:45.800 --> 01:16:49.439
get an insurance check up with Compass, and that's really important, and that's

905
01:16:50.319 --> 01:16:54.720
finding out you're not under insured or
over and short or what they're doing now

906
01:16:54.800 --> 01:16:59.520
is sneaking up with actual cash value
coverage, which is the depreciated amountains that

907
01:16:59.600 --> 01:17:02.840
of replace Baseman or a percentage of
the home value for your roof deductive.

908
01:17:02.840 --> 01:17:08.039
But you could end up with hardly
any insurance on your roof, so be

909
01:17:08.159 --> 01:17:10.960
careful and get to get the free
check up. Three or three nine nine

910
01:17:11.079 --> 01:17:14.000
six nine thousand, Thank you,
Jeremy. Three or three nine ninety six

911
01:17:14.560 --> 01:17:17.720
nine thousand. Okay, now quickly, here I want to. I want

912
01:17:17.760 --> 01:17:20.800
to answer ask Tom's questions. Tom, go ahead, you have a question

913
01:17:20.840 --> 01:17:26.720
on a property line and another question, go ahead, Tom, Hey,

914
01:17:26.960 --> 01:17:31.439
thank you. Yeah, my neighbor's
got a new neighbor and they've got a

915
01:17:31.520 --> 01:17:36.880
driveway that's been over the property line
for probably over fifteen twenty years, and

916
01:17:36.920 --> 01:17:40.319
now the new neighbor wants to put
up a fence in there. I guess

917
01:17:40.319 --> 01:17:44.039
they're getting a lawyer and all that. So how many years? I mean,

918
01:17:44.640 --> 01:17:47.319
it's twelve driveway. I believe it's
twelve years used to turn on his

919
01:17:47.319 --> 01:17:53.279
truck in his train if he was
openly listen carefully, if he was openly

920
01:17:53.439 --> 01:18:00.159
using it openly, it becomes his
after a certain Well, it's not automatic.

921
01:18:00.199 --> 01:18:03.760
He has to file a lawsuit,
but it's going to be easy and

922
01:18:03.800 --> 01:18:11.800
it's going to be called adverse possession. Okay, yeah, all right.

923
01:18:11.840 --> 01:18:15.600
That answers that now I will pass
out along to them. My second question

924
01:18:15.800 --> 01:18:20.279
is I'm trying to sell a vehicle
and I got a message from a potential

925
01:18:20.359 --> 01:18:27.399
buyer and they wanted me to send
them a code on my phone with my

926
01:18:27.439 --> 01:18:33.399
phone number. That a scam.
Yeah, yep, the code that you're

927
01:18:33.399 --> 01:18:38.279
going to say they're going to send
the code is to get into one of

928
01:18:38.319 --> 01:18:44.239
your accounts. Okay, yeah,
so it's a scam I do with a

929
01:18:44.239 --> 01:18:46.279
phone number. They have to have
a code too, right, that's right,

930
01:18:47.239 --> 01:18:49.560
and that's why they want you to
send it. But they're telling you

931
01:18:49.600 --> 01:18:55.039
the code is for a different reason. Why are they telling you? Well,

932
01:18:56.680 --> 01:18:59.399
I was supposed to be a woman, So so says, my husband

933
01:18:59.439 --> 01:19:02.640
is at work. And but what
is this woman saying she needs this code

934
01:19:02.680 --> 01:19:10.439
for? Oh, for her safety? What does that mean? I have

935
01:19:10.479 --> 01:19:14.680
no idea. I just told her
no code, I don't do, thank

936
01:19:14.720 --> 01:19:17.640
you. So she was gonna there
was going to be a code sent to

937
01:19:17.720 --> 01:19:20.359
you and you had to send it
back to her. Is that what it

938
01:19:20.439 --> 01:19:25.840
is? Correct? Correct? Okay? That means that they're on one of

939
01:19:25.880 --> 01:19:31.479
your accounts or going to be Okay, it's it's dangerous, man, it's

940
01:19:31.560 --> 01:19:36.600
dangerous. And if you have accounts
that text a code to you, you

941
01:19:36.680 --> 01:19:42.560
need to change the password to those
accounts right now? Right? Yeah,

942
01:19:42.600 --> 01:19:45.319
no, I don't think I have
anybody. No, then she might be

943
01:19:45.399 --> 01:19:49.079
trying here's another thing that could be
happening. She might be trying to change

944
01:19:49.079 --> 01:19:56.720
your password and okay, and in
order to do that, They're going to

945
01:19:56.760 --> 01:20:00.520
ask for a code be sent to
the phone on file. So she's going

946
01:20:00.600 --> 01:20:08.079
to ask you to give her that
code right now. Many times the text

947
01:20:08.119 --> 01:20:14.199
comes and says, you know,
let's say United Bank or whatever, this

948
01:20:14.279 --> 01:20:16.600
is the code requested or sent by
a United Bank. Do not give it

949
01:20:16.640 --> 01:20:20.680
to anyone, right. I don't
know how it's going to work. In

950
01:20:20.760 --> 01:20:25.520
fact, if I were you,
I don't know. Can you call her

951
01:20:25.560 --> 01:20:32.319
back or does she have your number? I guess she got my number,

952
01:20:32.399 --> 01:20:35.560
but I could I could probably text
her back. Yeah, here's what I

953
01:20:35.560 --> 01:20:39.800
would do. I'm serious, and
we're not going to do it, but

954
01:20:39.920 --> 01:20:42.880
I'd like to see where this goes
and what kind of text and what it

955
01:20:42.880 --> 01:20:45.199
looks like. Take a screenshot for
me, but then don't send it to

956
01:20:45.239 --> 01:20:48.439
her. Just let her send it
to you. I'd like to know because

957
01:20:48.479 --> 01:20:51.720
we can maybe figure out where it
came from. So, in other words,

958
01:20:51.880 --> 01:20:56.359
say to her, you know,
on second thought, I really want

959
01:20:56.399 --> 01:21:00.760
to get rid of this car,
So just send me that code you want

960
01:21:00.800 --> 01:21:03.760
me to text you, and then
don't send it to her, but just

961
01:21:03.800 --> 01:21:08.840
tell her that and then let's look
at it. Right, would you do

962
01:21:08.920 --> 01:21:11.479
that or not? I mean that
can't do you any harm. I'll tell

963
01:21:11.520 --> 01:21:15.800
you if you can do it,
if you can call me back. Man.

964
01:21:15.920 --> 01:21:18.560
This is a this is a common
scam. Do not do it.

965
01:21:19.119 --> 01:21:30.079
Three o three seven one three eight
two five five. Go with a sure

966
01:21:30.199 --> 01:21:33.720
thing Denver's best roofer Excel Roofing dot
com. You don't pay a cent until

967
01:21:33.760 --> 01:21:41.279
you're content. Time for an insurance
check up free, no obligation. In

968
01:21:41.359 --> 01:21:45.640
comparison, call Compass Insurance paying too
much your coverage at dozens of insurance companies

969
01:21:45.720 --> 01:21:48.960
find out now three oh three seven
to seven to one help. You'll think

970
01:21:48.960 --> 01:21:54.000
you're his only customer when you choose
Frank durand the real estate Man dot com

971
01:21:54.000 --> 01:21:58.680
to list your home with Remax Alliance
three oh three nine two zero sixteen twenty

972
01:21:58.720 --> 01:22:03.479
two. Hi Tom Martinez here,
listen. I've been reading more about adverse

973
01:22:03.520 --> 01:22:10.319
possession and I think it's eighteen years
in Colorado. I hope that listeners.

974
01:22:10.359 --> 01:22:15.319
So I think it's eighteen years,
And uh yeah, I said, I

975
01:22:15.319 --> 01:22:19.199
think I said twelve. Now I
think I remember hearing twelve. But it's

976
01:22:19.439 --> 01:22:24.399
that has something to do with taxes, and then there's also a question about

977
01:22:24.399 --> 01:22:28.279
whether they have to pay you for
that if they end up winning it at

978
01:22:28.319 --> 01:22:34.359
court. Again, this is hazy. And if you call back, I'll

979
01:22:34.359 --> 01:22:39.600
get our real estate attorney on as
well to talk about that. Three zero

980
01:22:39.640 --> 01:22:45.800
three seven one three talk seven one
three eight two five five. Now I

981
01:22:45.840 --> 01:22:51.840
want to continue with the solar problem. It's clear to me now by the

982
01:22:51.840 --> 01:22:58.359
way Red Rocks Roof and Solar is
our expert, also the ones the one

983
01:22:58.399 --> 01:23:02.600
who are there there insulting lawyer and
alexis with options and told them how to

984
01:23:03.439 --> 01:23:08.840
what they would need to correct this. Redrocksars dot Com a good company,

985
01:23:08.880 --> 01:23:12.920
so I don't want to mix them
up with this problem. This problem was

986
01:23:12.920 --> 01:23:18.119
caused by another solar company that sold
them really a bill of goods when you

987
01:23:18.199 --> 01:23:24.119
sell a system in a solar system
and they use their affiliate too, but

988
01:23:24.640 --> 01:23:29.720
basically it's one solar And when they
went through the permitting process, they didn't

989
01:23:29.760 --> 01:23:34.439
file enough paperwork to find out that
this was not an area for solar systems

990
01:23:34.479 --> 01:23:40.560
because Excel won't allow them unless their
substation has been upgraded. They're not going

991
01:23:40.600 --> 01:23:44.520
to upgrade the substation for a while. So if you build a solar system,

992
01:23:44.560 --> 01:23:46.439
a new one in that area,
U and Essence have to build it

993
01:23:46.520 --> 01:23:51.000
off the grid. Well, that's
not part of what One Solar quoted them,

994
01:23:51.399 --> 01:23:58.000
And it's going to be fifty to
sixty grand more to make it off

995
01:23:58.039 --> 01:24:03.399
the grid. Is that right,
Brooke? Yes, that's correct. Now,

996
01:24:03.520 --> 01:24:08.880
it'd about four to five big batteries
to go off grid now, and

997
01:24:08.920 --> 01:24:12.199
that's going to be forty to sixty
What are fifty to six? Here's what

998
01:24:12.239 --> 01:24:15.880
I want to know though, what
about the system that's there? Didn't you

999
01:24:15.960 --> 01:24:20.279
say it was even if they supplied
the batteries to go off grid. Didn't

1000
01:24:20.279 --> 01:24:25.680
you say the existing system also has
other problems. It wasn't done right.

1001
01:24:27.359 --> 01:24:30.680
Yeah, it wasn't done right or
nor to code. So there's a few

1002
01:24:30.760 --> 01:24:35.239
changes that need to happen. But
the long short is first to correct the

1003
01:24:35.319 --> 01:24:40.239
electrical so Excel will put their meter
back in so they're no longer on jumpers.

1004
01:24:40.600 --> 01:24:45.079
And then the second thing is to
fix the solar system itself. If

1005
01:24:45.119 --> 01:24:48.199
they're not on a meter, how
are they paying an electric bill? Yeah,

1006
01:24:48.279 --> 01:24:53.359
so this is a normal process.
Anybody that upgrades the main panel or

1007
01:24:53.439 --> 01:24:56.720
does work like this, they know
that it might take a couple of days

1008
01:24:56.720 --> 01:25:00.199
for the inspection to be ran.
So this is a normal process. It's

1009
01:25:00.239 --> 01:25:02.720
not supposed to last for anything more
than a week to two weeks. How

1010
01:25:02.760 --> 01:25:08.159
long has it been? How long
have they been on jumpers? Because I'm

1011
01:25:08.159 --> 01:25:10.399
not in the process, I don't
know. What I can tell you is

1012
01:25:10.439 --> 01:25:14.640
construction on This started the fall flash
winter of twenty twenty two, so it

1013
01:25:14.680 --> 01:25:18.680
could be anytime from then to today's
dates. Well, how have they been

1014
01:25:18.680 --> 01:25:23.880
paying an electric bill all that time? They're not getting charged in an electric

1015
01:25:23.920 --> 01:25:28.760
bill right now, but Excel will
backdate them six months of what they think

1016
01:25:28.800 --> 01:25:31.640
that they've been using and they'll get
one huge bill here as soon as that

1017
01:25:31.680 --> 01:25:34.359
gets turned back on. So as
soon as we do our work to get

1018
01:25:34.399 --> 01:25:39.079
the right meter in, they're going
to expect a bill of probably around eighteen

1019
01:25:39.159 --> 01:25:46.399
to three grand. And in addition
to that, so did they hire you

1020
01:25:46.439 --> 01:25:53.239
to put in the batteries? We
haven't been hired at all. This individual

1021
01:25:53.439 --> 01:25:57.399
is a family or is a friend
and ex coworker of somebody that works for

1022
01:25:57.439 --> 01:25:59.560
me, and she said, hey, something's going on. Can you Oh

1023
01:25:59.560 --> 01:26:01.159
okay, I got it. Well, thank you for helping them out.

1024
01:26:01.520 --> 01:26:08.920
Now, Loy and Alexis, we
need to lean on one Solar to get

1025
01:26:08.960 --> 01:26:12.840
them to refund your money, because
it sounds to me like that would be

1026
01:26:12.960 --> 01:26:17.479
cheaper for them than spending sixty thousand. I don't know what do you think,

1027
01:26:17.520 --> 01:26:21.640
Brooke, what would be cheaper for
them? So the cost of the

1028
01:26:21.760 --> 01:26:27.119
system is fifty four thousand on the
installation agreement, plus they would need a

1029
01:26:27.159 --> 01:26:30.279
new roof because of all of the
roof penetrations with this, and then the

1030
01:26:30.359 --> 01:26:34.560
electrical upgrade. So either way about
breaks even without whichever option one or two

1031
01:26:34.560 --> 01:26:42.359
they go on. I'm wondering if
we should just have Alexis sue them Alexis

1032
01:26:42.399 --> 01:26:45.600
and Loy, because I don't see
how they can lose this. I don't

1033
01:26:45.600 --> 01:26:53.720
see how they can't. And not
only that, I think they go after

1034
01:26:53.800 --> 01:26:58.800
them for damages and all the other
stuff too, and go for a big

1035
01:26:58.880 --> 01:27:02.279
lawsuit. Do you have Does anyone
have a contact at one Solar that will

1036
01:27:02.319 --> 01:27:11.279
talk? I did send you the
owner's cell phone information, but pass that

1037
01:27:11.479 --> 01:27:15.239
I am unsure I can send you
more contact information on them, all right,

1038
01:27:15.239 --> 01:27:18.399
which one of our deputies is chomping
at the bit to talk to the

1039
01:27:18.399 --> 01:27:25.279
president, because truly it all comes
down to this, don't let them get

1040
01:27:25.319 --> 01:27:28.239
in the weeds. It all comes
down to this. They built a system

1041
01:27:28.279 --> 01:27:34.520
that can't be used period. Yes, and it's unreasonable to supply them one

1042
01:27:34.600 --> 01:27:41.399
battery and say just use your critical
stuff. No, forget it, forget

1043
01:27:41.399 --> 01:27:45.079
it. This is ridiculous because what
they would have to do is disconnect while

1044
01:27:45.119 --> 01:27:49.720
the solar system is running and then
connect at night to one battery. Is

1045
01:27:49.720 --> 01:27:56.479
that what they's proposing essentially? Yes, they will lose power all the time.

1046
01:27:56.960 --> 01:28:01.760
This is ridiculous, ridiculous One Solar
and who's the one who worked with

1047
01:28:01.840 --> 01:28:08.880
one Solar? Valor roof and Solar
and Valor, in my opinion, is

1048
01:28:09.000 --> 01:28:14.159
just as bad. They've known that
One Solar's done this type of work before.

1049
01:28:14.399 --> 01:28:16.800
This is exactly why I open up
my own company. This is not

1050
01:28:16.960 --> 01:28:23.800
new and they're continuing to give them
business. So Valor is still selling these

1051
01:28:23.840 --> 01:28:30.399
systems. Okay, so Chopper,
are you listening to this? Yes?

1052
01:28:30.479 --> 01:28:33.720
I am Chopper, listen. I
really believe what we need to do is

1053
01:28:33.760 --> 01:28:39.640
this Valor Solar we should call and
we should call First Solar. All the

1054
01:28:39.680 --> 01:28:43.079
information is in that email, Kashina. Do you have her email as well?

1055
01:28:43.159 --> 01:28:45.640
Or do am I the only one
that has it? Brooke? We

1056
01:28:45.720 --> 01:28:51.359
need to send that email to Chopper
and Chopper, you need to go through

1057
01:28:51.399 --> 01:28:55.319
there. There's some cell. You
don't have to know each and every aspect

1058
01:28:55.319 --> 01:28:58.039
of this case. All you have
to know is they built a solar system

1059
01:28:58.079 --> 01:29:01.880
that cannot be used unless a full
battery backup is installed. Not one battery,

1060
01:29:01.920 --> 01:29:05.760
but a full battery backup to the
tune of fifty or sixty. Otherwise

1061
01:29:06.000 --> 01:29:11.239
they need to remove the damn system
and repair the roof. Why because they're

1062
01:29:11.399 --> 01:29:15.840
in breach of contract. It even
says in there, right didn't you read

1063
01:29:15.880 --> 01:29:19.159
in their book it says something about
it. If they can't be activated,

1064
01:29:19.279 --> 01:29:25.199
it's a null and void cut.
What does it say about that. I'm

1065
01:29:25.239 --> 01:29:28.560
not reading the contract, so I
don't want to dictate, but the contract

1066
01:29:28.560 --> 01:29:32.479
does say one soleervice is responsible for
achieving permission to operate or activation. And

1067
01:29:32.479 --> 01:29:36.119
that's what I mean. That's what
I mean. That's the key. Chopper.

1068
01:29:36.159 --> 01:29:41.479
We need to get on this now
again. Katschina, can you have

1069
01:29:42.000 --> 01:29:45.399
her send that email to Chopper Brooke. We're gonna ask you to send that

1070
01:29:45.520 --> 01:29:55.640
email to Deputy Chopper. We got
more coming right up. Go with a

1071
01:29:55.680 --> 01:29:59.920
sure thing Denver's Best roofer Excel Roofing
dot Com. You don't pay a cent

1072
01:30:00.239 --> 01:30:06.000
until you're content. Time for an
insurance check up free, no obligation.

1073
01:30:06.039 --> 01:30:12.000
In comparison, call Compass Insurance paying
too much your coverage at dozens of insurance

1074
01:30:12.000 --> 01:30:15.520
companies find out now three oh three
seven to seven to one help. You'll

1075
01:30:15.520 --> 01:30:18.359
think you're his only customer when you
choose Frank durand the real estate man dot

1076
01:30:18.399 --> 01:30:24.079
com to list your home with Remax
Alliance three oh three nine two zero sixteen

1077
01:30:24.159 --> 01:30:30.840
twenty two times. Tom Martino here
at three O three seven one three talks

1078
01:30:30.840 --> 01:30:36.439
seven one three eight two five five. I want to go to Clayton.

1079
01:30:36.560 --> 01:30:44.159
Clayton has a problem with UHC.
What's going on Clayton? Okay, uh

1080
01:30:44.319 --> 01:30:49.600
This same situation happened ten years ago
with that NAH and then they okay,

1081
01:30:50.000 --> 01:30:53.840
I'll just get to use some background. I'm from Denver. I've just been

1082
01:30:53.880 --> 01:30:57.479
stranded in Chinane for fifty two years, fifty three years anyway. The thing

1083
01:30:57.560 --> 01:31:00.119
is, what I'm trying to say
is that my asthma is the worst for

1084
01:31:00.119 --> 01:31:03.840
every twenty five million people. I've
been on this in Haaler for twenty seven

1085
01:31:03.920 --> 01:31:10.279
years now. Ten years ago,
EDNA at first refused to pay for the

1086
01:31:10.439 --> 01:31:14.399
flovet HFA and haaler, which I
have to have to survive. It stabilized

1087
01:31:14.439 --> 01:31:19.640
my asthma. And now for twenty
years, you've been on an inhaler.

1088
01:31:20.800 --> 01:31:26.279
Oh, I've been on Inhaler's for
over fifty years now, for over fifty

1089
01:31:26.279 --> 01:31:31.159
two years now, but for my
asthma. But this particular inhaler I've been

1090
01:31:31.159 --> 01:31:36.359
on since nineteen ninety seven. Okay, so what's happening today, Let's go

1091
01:31:36.479 --> 01:31:42.159
to today. What's happening today is
that United Healthcare refuses to pay for the

1092
01:31:42.279 --> 01:31:45.520
generic version, which I was told
is one thousand dollars every thirty days.

1093
01:31:46.640 --> 01:31:50.000
Ten years ago. This was for
the brand name. Now wait a minute,

1094
01:31:50.680 --> 01:31:55.680
are they Are they willing to go
for the brand name? Yes,

1095
01:31:55.960 --> 01:31:59.800
however we can't get the brand name. My pharmacies say it's not available.

1096
01:32:00.079 --> 01:32:02.800
They can't get it's not in any
warehouses, so we can't get it.

1097
01:32:02.840 --> 01:32:06.039
They can get the generic, but
then United Healthcare won't pay for it.

1098
01:32:06.880 --> 01:32:11.880
So I've got a real situation here. I've tried to get help from.

1099
01:32:12.039 --> 01:32:17.079
So United Healthcare refuses to get a
generic in hailer. Yes, even though

1100
01:32:17.560 --> 01:32:23.119
the price because they raise a thousand
dollars. Oh, wait, is the

1101
01:32:23.159 --> 01:32:28.479
price more or less than the brand
name. I think it's more. I

1102
01:32:28.560 --> 01:32:31.960
really don't know, but I think
it's more. I know that the generic

1103
01:32:32.119 --> 01:32:35.159
or sorry, the brand name was
four hundred and thirty two dollars ten years

1104
01:32:35.199 --> 01:32:40.760
ago, and ATNA first refused to
pay for it. Later they finally agreed

1105
01:32:40.760 --> 01:32:43.199
to pay for it. And that's
why I'm alive today. I'm a luck.

1106
01:32:43.239 --> 01:32:46.800
Okay, so there is a shortage
of brand name Inhler's. What's the

1107
01:32:46.880 --> 01:32:51.760
name of the inhaler. The name
of the inhaler's flow Vent HFA two hundred

1108
01:32:51.760 --> 01:32:57.920
and twenty micrograms. So flow Vent
is the one. Flow Vent is the

1109
01:32:57.960 --> 01:33:01.600
one that you had. Yes,
that's the brand name. And now,

1110
01:33:03.079 --> 01:33:06.399
okay, the one I need to
get. Well, I need either one

1111
01:33:06.479 --> 01:33:11.880
either flown HFA two hundred twenty micrograms, but it has to be HFA because

1112
01:33:11.880 --> 01:33:15.640
that's the propellant, and then or
it has to be Flutikason this is the

1113
01:33:15.680 --> 01:33:18.039
generic. Yeah, well, I
know, I don't care about the name.

1114
01:33:18.119 --> 01:33:21.520
So all I want to know is
there is a shortage of flow Vent,

1115
01:33:23.000 --> 01:33:31.000
and therefore now they refuse to a
substitute. Yeah. Well, the

1116
01:33:31.479 --> 01:33:36.840
substitute that I'm being told I can
have is something that I would die with

1117
01:33:36.920 --> 01:33:41.720
the transition. That's April twelfth.
If I don't get help with this,

1118
01:33:41.880 --> 01:33:45.560
I'm pretty much dead that day or
right after. And because I run out

1119
01:33:45.680 --> 01:33:51.800
and they want me to take beclomethasone
dieperprian eate, which is basically the vancerol

1120
01:33:51.840 --> 01:33:57.079
and Hayler that I was on from
the early nineteen seventies. So instead they

1121
01:33:57.159 --> 01:34:00.119
want to give you what you consider
a substandard in haler or a hailer that

1122
01:34:00.239 --> 01:34:03.720
doesn't work or what yes and in
hailer yes, that I would die if

1123
01:34:03.720 --> 01:34:09.399
I tried to transition to why why
here's here's why. Do you have a

1124
01:34:09.560 --> 01:34:15.439
doctor that you go to regularly that
can tell them this? Well, right

1125
01:34:15.520 --> 01:34:17.399
now in between doctors, I haven't. Well, you can't be for me,

1126
01:34:18.239 --> 01:34:23.039
you can't be you're you're you're never. You will never get this done

1127
01:34:23.079 --> 01:34:28.000
without a primary care physician on your
side. Ever, Well, she's an

1128
01:34:28.119 --> 01:34:34.359
FNP anyway, what do you talk
pologist? But she quit she quit on

1129
01:34:34.439 --> 01:34:38.600
December eighth. Are you still there? Yeah? But you got to get

1130
01:34:38.600 --> 01:34:42.560
another one. Do you understand?
Yes? I do my life. Okay,

1131
01:34:42.840 --> 01:34:47.000
where is your primary care physician?
I moved back to Legos Nigeria,

1132
01:34:48.760 --> 01:34:55.319
Layton and Laon. Anyway, your
primary care physician is who what I mean

1133
01:34:55.479 --> 01:35:00.439
is not your pulmonologist. Your primary
care My primary care is a nurse.

1134
01:35:00.560 --> 01:35:04.960
Right now, I'm between mds.
But where is the nurse? Is it

1135
01:35:05.079 --> 01:35:15.199
with a practice? Yes? And
they're looking for another MD. No.

1136
01:35:15.640 --> 01:35:20.239
No, I was going to try
to go from an MD palmonologist, which

1137
01:35:20.279 --> 01:35:24.359
I had just briefly. I had
one for twenty two years. Hey,

1138
01:35:24.399 --> 01:35:27.720
Clayton and Clayton, Clayton, I'm
going to tell you something, okay,

1139
01:35:27.720 --> 01:35:30.439
because I deal with health things all
the time. I'm just going to take

1140
01:35:30.520 --> 01:35:32.000
something. Because you keep saying the
same thing over and over. Let me

1141
01:35:32.079 --> 01:35:35.880
explain this. No matter what happened
in the past, no matter what happened,

1142
01:35:36.119 --> 01:35:40.640
it's not going to work now,
okay, never Here is what you

1143
01:35:40.800 --> 01:35:43.359
need. Whether you get it or
not is up to you. I'm not

1144
01:35:43.399 --> 01:35:46.439
going to argue with you. You
need a primary care, not a palmonologist

1145
01:35:46.520 --> 01:35:51.279
right now. You need a primary
care doctor or clinic like one meta.

1146
01:35:51.399 --> 01:35:59.520
How old are you nine? How
much fifty nine? Okay, fifty nine?

1147
01:35:59.760 --> 01:36:03.359
You need a primary care so you
need to find one, whoever it

1148
01:36:03.479 --> 01:36:10.840
is. And you have United Healthcare
so find a primary care physician. That

1149
01:36:11.079 --> 01:36:16.640
primary care physician then has to make
a recommendation to a pulmonologist. Then that

1150
01:36:17.039 --> 01:36:24.520
then they together can instruct United Healthcare
on what you need. That is the

1151
01:36:24.760 --> 01:36:28.880
only way we can help you make
that argument. If we call United Healthcare,

1152
01:36:29.279 --> 01:36:32.199
they are not going to argue with
a patient over what the patient believes

1153
01:36:32.279 --> 01:36:38.600
they should have. You need a
doctor to say, Clayton, you need

1154
01:36:38.720 --> 01:36:42.760
a doctor to say that that generic
one or the one that they want to

1155
01:36:42.880 --> 01:36:48.399
give you is not going to work
and it will kill you. Yeah,

1156
01:36:48.600 --> 01:36:53.840
I've got to tell you. I'm
pretty sure it will. And Clayton,

1157
01:36:55.000 --> 01:36:59.000
what did I just say, Tatan, you can be pretty sure it's going

1158
01:36:59.119 --> 01:37:05.279
to kill you. They're not going
to listen to you. Well, the

1159
01:37:05.399 --> 01:37:10.479
thing is, I would be the
transition would kill me because I'll tell you

1160
01:37:10.479 --> 01:37:13.439
and I'll see it and take it
easy to Tate and take it easy.

1161
01:37:13.680 --> 01:37:15.479
You. It just flew over your
head. Go back and listen to the

1162
01:37:15.560 --> 01:37:20.039
phone call on YouTube. What I
said was this, I am positive that

1163
01:37:20.760 --> 01:37:25.399
I know that you think it will
kill you, and you might be positive,

1164
01:37:25.520 --> 01:37:32.000
and you might be correct. It
will not change the minds of United

1165
01:37:32.119 --> 01:37:36.680
Healthcare. I'm going to say it
for a tenth time. You need a

1166
01:37:36.800 --> 01:37:43.399
primary care physician. Then they have
to recommend you to a pullmonologist, who

1167
01:37:43.680 --> 01:37:51.840
then makes the recommendation and says,
yes, this will not work. United

1168
01:37:51.960 --> 01:38:00.239
Healthcare will not let a patient dictate
their care. They won't. I'm hoping

1169
01:38:00.319 --> 01:38:04.399
he'll listen, but he won't.
I'm sorry. I'm sorry that he won't

1170
01:38:04.479 --> 01:38:10.760
listen. I'm really, really,
really really sorry because he's going to go

1171
01:38:10.880 --> 01:38:15.960
on and try to make an argument
without any medical backing, and he might

1172
01:38:15.039 --> 01:38:19.760
be correct, it doesn't matter.
I have gone through this with people one

1173
01:38:19.880 --> 01:38:27.800
hundred times. They always argue until
you get a medical professional. And when

1174
01:38:27.880 --> 01:38:32.720
that medical professional and they're like really
makes that recommendation, they have very little

1175
01:38:32.760 --> 01:38:36.800
they can do to deny it.
Three oh three seven one, three eight,

1176
01:38:36.840 --> 01:38:42.159
two five five let's talk to and
I'm sorry, but but again,

1177
01:38:42.479 --> 01:38:45.279
when people keep saying the same thing
over and over and over, they think

1178
01:38:45.439 --> 01:38:55.840
somehow magically it's going to come to
be RUSS. What is your question on

1179
01:38:56.119 --> 01:39:00.479
windows? Yes? Is this time? Yes, it is RUSS happening.

1180
01:39:00.319 --> 01:39:06.840
My daughter is getting some windows installed. I'm not uh, they're being replaced

1181
01:39:08.479 --> 01:39:13.359
and now now hold on in her
whole house. Yes, just four windows

1182
01:39:13.399 --> 01:39:16.479
at this time is replacing four windows? Okay? And who is she using?

1183
01:39:18.199 --> 01:39:21.159
I'm sorry, who is she using
for this? Well, she was

1184
01:39:21.239 --> 01:39:26.640
going to go to a lifetime and
she decided to stick with Gravinas because which

1185
01:39:28.479 --> 01:39:33.479
uh the one in Englewood be more
is it? What's the name? Is

1186
01:39:33.520 --> 01:39:40.119
it? Gravina's Windows of little Tin
What is it called? Uh so the

1187
01:39:40.359 --> 01:39:49.079
actual name of the company, Gravinos
Windows and Doors in Littleton, there is

1188
01:39:49.159 --> 01:39:51.800
no Gravina Windows and Doors. And
look, I hate to be a pain

1189
01:39:51.880 --> 01:39:56.119
in the ass, but I'm asking
okay, let me, let me make

1190
01:39:56.119 --> 01:40:00.960
it easier. Let me make it
easier for you. There's Gravina Windows center

1191
01:40:00.119 --> 01:40:06.760
of Littleton, and then there is
another Gravinas Windows. Okay, so I'm

1192
01:40:06.840 --> 01:40:12.920
asking you which one it is.
It's Gravina's Windows and Doors. And I

1193
01:40:13.039 --> 01:40:16.439
believe they're in Inglewood. Okay,
okay, hold on, they're on it.

1194
01:40:17.800 --> 01:40:21.239
Okay, good, thank you.
That's the one. Okay. They

1195
01:40:21.479 --> 01:40:25.520
are not a bad company at all. We never get complaints about them.

1196
01:40:27.000 --> 01:40:30.880
And the other one is good too. They're they're not on my referral list.

1197
01:40:30.439 --> 01:40:32.960
And and I'm going to tell you
why. I'm just gonna come right

1198
01:40:33.000 --> 01:40:38.199
out and tell you you are using
Gravina's siding and windows, and they have

1199
01:40:38.439 --> 01:40:42.319
great reviews on our on our referral
list, and they're on nine to fifty

1200
01:40:42.359 --> 01:40:46.079
West Evans. Uh. The other
company is also a really good company,

1201
01:40:46.199 --> 01:40:49.560
really it is. We don't get
complaints about either one of them, but

1202
01:40:49.760 --> 01:40:55.640
they have their brothers that don't get
along. So it's it's a long story.

1203
01:40:55.760 --> 01:40:59.600
That's why I asked you. And
so one of them is on our

1204
01:40:59.640 --> 01:41:03.000
referral the other one isn't. But
the reason they're not on the referral list

1205
01:41:03.199 --> 01:41:10.279
is not because they're bad people,
Okay, It's just that they're not going

1206
01:41:10.359 --> 01:41:13.880
to be ever doing the same thing. So I just wanted to make that

1207
01:41:14.039 --> 01:41:17.399
clear. I hate even talking about
it. But the good news is either

1208
01:41:17.520 --> 01:41:21.399
company will do you fine on the
actual windows. Now, what is your

1209
01:41:21.520 --> 01:41:27.479
question regarding the job? Well,
my question is they're saying we don't have

1210
01:41:27.600 --> 01:41:32.640
to get a permit. You know, I'm building permits, and City of

1211
01:41:32.680 --> 01:41:38.039
Westminster says that we do, even
if we're just replacing. And I'm wondering

1212
01:41:38.079 --> 01:41:42.279
if they're just after the money or
you know, well everyone's after the money,

1213
01:41:42.520 --> 01:41:45.760
So I don't understand the permit will
make If they don't get a permit,

1214
01:41:46.319 --> 01:41:49.199
they'll do it faster. Probably.
I don't know the answer. I

1215
01:41:49.359 --> 01:41:53.239
believe you do need to permit.
I mean I don't, but I don't

1216
01:41:53.279 --> 01:41:57.119
know for sure. I don't know
for sure. So did you actually call

1217
01:41:57.239 --> 01:42:00.600
your municipal, your building or your
daughter's building to apartment? Yes, they

1218
01:42:00.680 --> 01:42:04.520
said, no matter if we're replacing, you know, or installing new ones,

1219
01:42:05.880 --> 01:42:11.159
you need to permit. And uh
Gravinas says that they don't have to

1220
01:42:11.199 --> 01:42:16.760
get a permit because they're just replacing
the old windows. I'm honest to god,

1221
01:42:16.960 --> 01:42:19.560
I don't. I mean, if
you're well, let's put it this

1222
01:42:19.680 --> 01:42:27.560
way. What counts is the building
department. Where does she live? Oh,

1223
01:42:27.600 --> 01:42:31.000
about one hundred and nineteenth in Depew. Did you call her building department?

1224
01:42:33.279 --> 01:42:38.760
Yes, she's a it's Westminster and
West Okay. So if they say

1225
01:42:38.880 --> 01:42:43.960
she needs a permit, she needs
a permit. Yeah okay. So so

1226
01:42:44.640 --> 01:42:47.279
you know, here's what I would
do. I would tell them you need

1227
01:42:47.359 --> 01:42:49.359
to permit, and if they don't
want to do it, permit, go

1228
01:42:49.399 --> 01:42:57.000
to the other ground, go to
the other gravenas. Yeah okay, I

1229
01:42:57.119 --> 01:42:59.880
mean, I don't know what to
say, man, I don't know if

1230
01:43:00.439 --> 01:43:02.479
I don't, I usually know things
like this here and there, but I'm

1231
01:43:02.800 --> 01:43:08.119
I really don't know about replacement windows. If you're not altering anything, I

1232
01:43:08.199 --> 01:43:12.359
don't know the answer to that.
Now. We could ask other companies on

1233
01:43:12.479 --> 01:43:15.399
our referral list to see what they
say, but it seems to me the

1234
01:43:15.520 --> 01:43:20.399
building department would know. Yeah,
yeah, And they said, even if

1235
01:43:20.399 --> 01:43:25.880
you're replacing or not, you know, or installing new ones, you need

1236
01:43:25.960 --> 01:43:29.840
to permit that. Gravina says,
no, we're just replacing. We're not.

1237
01:43:30.159 --> 01:43:32.520
Now listen, let me explain something
to people after this, because this

1238
01:43:32.640 --> 01:43:35.680
is important regarding permits. You're gonna
want to hear it. Right after this,

1239
01:43:42.760 --> 01:43:45.760
go with a sure thing Denver's Best
roofer Excel Roofing dot com. You

1240
01:43:45.840 --> 01:43:53.840
don't pay a cent until you're content. Time for an insurance check up free,

1241
01:43:53.960 --> 01:43:58.439
no obligation. In comparison, call
Compass Insurance paying too much your coverage

1242
01:43:58.479 --> 01:44:01.119
at dozens of insurance companies find out
now three oh three, seven seven to

1243
01:44:01.159 --> 01:44:04.920
one help. You'll think you're his
only customer when you choose Frank durand the

1244
01:44:04.960 --> 01:44:10.479
Real estate Man dot com to list
your home with Remax Alliance three oh three

1245
01:44:10.600 --> 01:44:20.119
nine two zero sixteen twenty two.
Hi Tom Martino here three three seven one

1246
01:44:20.239 --> 01:44:24.880
three talks seven one three eight two
five five. So on the windows,

1247
01:44:24.960 --> 01:44:28.840
let me just say this, RUSS. Whether they get permits or not,

1248
01:44:29.319 --> 01:44:32.680
they should get permits if they're required. I think all companies should get permits

1249
01:44:32.760 --> 01:44:36.840
if they're required. But the truth
is this, the whole truth is this,

1250
01:44:38.039 --> 01:44:45.800
RUSS. The permit process, especially
when it comes to windows and certain

1251
01:44:46.039 --> 01:44:53.640
home improvements, does not guarantee quality
whatsoever. Okay, now that doesn't mean

1252
01:44:54.159 --> 01:45:00.920
that you shouldn't have or permit.
What I'm saying is permits do not guarantee

1253
01:45:00.159 --> 01:45:04.159
or assure quality at all. If
you're thinking, well, I want them

1254
01:45:04.239 --> 01:45:08.479
to have a permit so my daughter's
safe, that's not the way you do

1255
01:45:08.600 --> 01:45:14.520
it. You pick a good company. I've seen just as many ripoffs with

1256
01:45:14.800 --> 01:45:19.960
permits and poor crappy jobs with permits
as I have the scene without permits,

1257
01:45:20.279 --> 01:45:26.359
So don't I just don't want that
to lure you into a sense of security.

1258
01:45:26.880 --> 01:45:30.000
For example, if they say,
you know what, that's going to

1259
01:45:30.039 --> 01:45:31.760
cost too much and take too long, we're not doing it, and you

1260
01:45:31.880 --> 01:45:38.560
decide to go with another company,
don't go with another company just because they're

1261
01:45:38.640 --> 01:45:45.199
going to get permits. Okay,
that's what I'm saying. Okay, I

1262
01:45:45.079 --> 01:45:47.319
mean really, that's what I'm saying. I'm not telling you to do it

1263
01:45:47.439 --> 01:45:50.680
without a permit. I'm saying that
the permit's not gonna it's not gonna do

1264
01:45:50.760 --> 01:45:58.760
anything. These inspectors are morons.
Okay, they're total morons. In fact,

1265
01:45:59.840 --> 01:46:03.880
they don't know half of what these
companies know, except when it comes

1266
01:46:04.000 --> 01:46:11.039
to electrical. They're really good electrical
inspectors. Okay, let me give you

1267
01:46:11.079 --> 01:46:15.199
another idea. Well, no,
I don't even think concrete inspectors for the

1268
01:46:15.600 --> 01:46:18.760
for footings and all that. No, I think the main inspector is electrical

1269
01:46:19.199 --> 01:46:27.319
and some plumbing inspections for major plumbing. But as far as doors and structures

1270
01:46:27.479 --> 01:46:31.960
and windows and kitchens and fast,
forget it. They don't give you anything.

1271
01:46:32.920 --> 01:46:36.600
I'm Tom Martinez three oh three seven
one three talk one hour ago.

1272
01:46:36.640 --> 01:46:40.439
We're going to take all of your
calls, questions, complaints. Don't let

1273
01:46:40.560 --> 01:46:53.880
people snowball you. Let's help you
out on the Troubleshooter Show. Go with

1274
01:46:54.000 --> 01:46:58.119
a sure thing Denver's Best roofer Excel
Roofing dot Com. You don't pay a

1275
01:46:58.239 --> 01:47:05.119
cent until you're content. Time for
an insurance check up free no obligation comparison

1276
01:47:05.319 --> 01:47:11.359
call Compass Insurance paying too much your
coverage at dozens of insurance companies find out

1277
01:47:11.439 --> 01:47:14.479
now three all three seven to seven
to one help. You'll think you're his

1278
01:47:14.680 --> 01:47:17.600
only customer when you choose Frank durand
the real estate man dot com to list

1279
01:47:17.680 --> 01:47:23.119
your home with Remax Alliance three all
three nine two zero sixteen twenty two.

1280
01:47:24.079 --> 01:47:38.640
Yeah, Rita you need so you
don't have run anxious sustas as we can,

1281
01:47:39.479 --> 01:47:46.640
Shooter's gonna help come Man Dix is
the Troubleshooter Show. Now Tom Martino,

1282
01:47:47.720 --> 01:47:53.319
Hello, I am Tom Martino.
Welcome to the show. As I

1283
01:47:53.479 --> 01:47:56.079
love to say, the only show
is kind anywhere. But the important thing

1284
01:47:56.119 --> 01:47:58.439
is that we help people. Now
listen a lot of people. They may

1285
01:47:58.520 --> 01:48:04.159
not like the double barreled shotgun approach
to truth, but it's the only way

1286
01:48:04.159 --> 01:48:06.960
I can help you. Really,
if you are wrong, dead wrong,

1287
01:48:08.159 --> 01:48:11.000
and you're going off on the wrong
assumption, you're not going to get the

1288
01:48:11.079 --> 01:48:15.479
help you need. But even if
you were screwed and you think you have

1289
01:48:17.520 --> 01:48:21.239
a reason to go after the company, and it's not the correct reason you're

1290
01:48:21.279 --> 01:48:27.039
going to lose. Many times people
don't find the main point of their problem.

1291
01:48:27.319 --> 01:48:30.119
I want to help you do that. We got to get something that

1292
01:48:30.279 --> 01:48:33.520
we can nab the other guy with
when you call. Of course, if

1293
01:48:33.560 --> 01:48:36.800
you did something wrong, I'm going
to tell you. But my main deal

1294
01:48:36.880 --> 01:48:44.159
is to help people. Sometimes helping
is not getting money back or an exchange

1295
01:48:44.720 --> 01:48:50.479
or a refund, although we've gotten
millions and millions for people. Sometimes helping

1296
01:48:50.720 --> 01:48:55.600
is letting you know where you went
wrong or where the merchant went wrong,

1297
01:48:55.640 --> 01:49:00.960
and how to go after that part. It's directing and summing up the problem,

1298
01:49:01.600 --> 01:49:09.199
putting a handle on it. No
one in the United States, no

1299
01:49:09.359 --> 01:49:14.920
one, not a consultant, not
so called marketing and retail experts, not

1300
01:49:15.079 --> 01:49:19.279
attorneys, not anyone, not one
person in America has talked to more consumers

1301
01:49:19.479 --> 01:49:26.560
directly than me. That's it.
Not one I'm not bragging. It is

1302
01:49:26.640 --> 01:49:30.720
a fact. So what have I
done over the years. I've listened and

1303
01:49:30.920 --> 01:49:41.439
listened and listened and cataloged. What
is cataloging. It's remembering categories and cataloging

1304
01:49:42.119 --> 01:49:48.279
problems and solutions, So that is
important. I often laugh when I see

1305
01:49:48.319 --> 01:49:55.920
people used as experts on TV and
in newspapers, online all over as they're

1306
01:49:55.960 --> 01:49:59.119
experts, right, And I say, like, I saw this one.

1307
01:49:59.399 --> 01:50:01.960
Listen, I'm not putting her down. This one twenty six year old girl

1308
01:50:03.000 --> 01:50:10.319
woman who was called a consumer expert. I'm thinking, how is she a

1309
01:50:10.359 --> 01:50:15.600
consumer expert at twenty six? You
barely you barely know how to flush your

1310
01:50:15.640 --> 01:50:18.760
teeth properly. Anyway, I'm just
I'm just saying three oh three seven one,

1311
01:50:18.880 --> 01:50:25.560
three eight two five five, Hey, that better not be directed at

1312
01:50:25.640 --> 01:50:32.560
me. Dragon. Actually I did
it, But Linda's got a transmission problem

1313
01:50:33.079 --> 01:50:39.479
with AMCO. Let's talk Linda.
What's going on? Hi? Linda,

1314
01:50:41.199 --> 01:50:44.520
Hi, thank you for having me
on. And by the way, I

1315
01:50:44.600 --> 01:50:48.880
want to tell you Jeopardy Chopper has
an update on the permit process that Gravina

1316
01:50:48.960 --> 01:50:53.680
told him he didn't need to permit. He says he does and he was

1317
01:50:53.800 --> 01:50:57.680
upset he used somebody on our referral
list, and we're going to give an

1318
01:50:57.720 --> 01:51:01.000
update on that. It's not exactly
as he represented it. Lind to go

1319
01:51:01.079 --> 01:51:06.680
ahead. So what's going on with
your SuPAR room? So I had my

1320
01:51:06.920 --> 01:51:15.399
subar roof I have a transmission problem. It was slipping. So Subaru had

1321
01:51:15.479 --> 01:51:21.199
it I had some issues with Subaru, so I decided to have it towed

1322
01:51:21.479 --> 01:51:29.680
to Amco on fifty East Tonago.
And well, how did you choose Amco?

1323
01:51:30.439 --> 01:51:38.079
How did you choose Amco? Well, I mean googled best rated transmission

1324
01:51:38.159 --> 01:51:42.199
places. I called a couple places. They actually had a four point five

1325
01:51:42.319 --> 01:51:46.800
Google rating. Okay, and they
were a national company, so I figured

1326
01:51:47.520 --> 01:51:53.520
I was pretty much When did you
have it towed to AMCO? When?

1327
01:51:54.199 --> 01:52:00.119
Yeah? February twelfth? Okay,
So now I want to know this and

1328
01:52:00.199 --> 01:52:03.079
then we'll work backwards rather than going
through each step. What's the problem.

1329
01:52:03.680 --> 01:52:06.840
Did they not do something right?
Did they overcharge you? Did they still

1330
01:52:06.920 --> 01:52:13.319
have your car? What's going on? And Co? Well, I just

1331
01:52:13.520 --> 01:52:16.880
got my car back after a month
and a week. Okay. They told

1332
01:52:16.960 --> 01:52:20.680
me it was going to be three
to five days to fix it. That's

1333
01:52:20.720 --> 01:52:24.039
why I had it. Toad,
No, I get it. I get

1334
01:52:24.119 --> 01:52:27.960
it. So you just got your
car back even though they promised it would

1335
01:52:27.960 --> 01:52:32.319
be done in three or four days. But what's the problem. The transmission

1336
01:52:32.439 --> 01:52:36.039
was slipping? Sweet? No,
No, I mean I mean today,

1337
01:52:36.119 --> 01:52:41.560
what is the problem. Did they
fix it or not? Well, they

1338
01:52:41.680 --> 01:52:45.840
gave it back to me and a
day and a half, not even later,

1339
01:52:46.479 --> 01:52:54.920
I'm having on the driver's side noise
coming major. Wait a minute,

1340
01:52:54.960 --> 01:52:59.159
Wait a minute. Is the noise
is something that was never there before?

1341
01:52:59.239 --> 01:53:03.520
How is the trans mission? Is
it slipping? As far as I can

1342
01:53:03.640 --> 01:53:08.840
tell? No, I was,
and now there is a noise coming from

1343
01:53:09.119 --> 01:53:15.479
Linda. Where's the noise coming from
the front driver's side? What kind of

1344
01:53:15.560 --> 01:53:21.319
noise area? What kind of actual
area? Its like? It seems like

1345
01:53:21.399 --> 01:53:26.119
I have a flat tire, but
I do not. Is it loud?

1346
01:53:26.399 --> 01:53:30.359
Is this noise? Is this more
of a feeling or a noise? Is

1347
01:53:30.399 --> 01:53:34.359
it more of a vibration or a
noise? Oh, it's a noise,

1348
01:53:34.479 --> 01:53:40.159
like a sad noise, like a
flat tire. But does it go like

1349
01:53:40.279 --> 01:53:42.920
this? I need to know,
Linda. Is it a thud like this?

1350
01:53:45.319 --> 01:53:49.319
Or is it every now and then? No, it's a said like

1351
01:53:49.479 --> 01:53:53.800
there's something every time the tire turns. Okay, got it? No?

1352
01:53:53.920 --> 01:53:58.239
I got it? Like thump thump
dump dump thumb like And does it go

1353
01:53:58.479 --> 01:54:05.680
faster when you go faster? Sure? It does. Okay, So the

1354
01:54:05.880 --> 01:54:14.359
sound is a thud and it goes
and it varies with speed. Correct?

1355
01:54:15.279 --> 01:54:18.359
Okay, I'm going to call our
expert. That's why I'm asking this now,

1356
01:54:19.159 --> 01:54:26.319
and go ahead. Well, no, I was just do you feel

1357
01:54:26.359 --> 01:54:28.760
it in that? Do you feel
it in the seat of your pants,

1358
01:54:28.960 --> 01:54:34.000
or do you feel it in your
hands? Be floorboard? Mainly? Okay,

1359
01:54:34.399 --> 01:54:38.159
and okay, hold on and let's
get an expert on What else did

1360
01:54:38.199 --> 01:54:43.560
you want to say? Well?
I tried, and I actually told them

1361
01:54:43.680 --> 01:54:49.399
several times to also stop fixing it
because I left the message they weren't taking

1362
01:54:49.520 --> 01:54:55.560
my calls. They refused it pretty
much lift in to me and continued working

1363
01:54:55.680 --> 01:54:58.239
on it. Because well, what
do you mean continued working, in other

1364
01:54:58.279 --> 01:55:00.880
words, on this problem? When
you did you take it back to them

1365
01:55:00.920 --> 01:55:08.079
and they continued working on it.
No, No, they when five days

1366
01:55:08.199 --> 01:55:12.119
were nine days were up after they
said it would be three to nine days.

1367
01:55:12.199 --> 01:55:15.000
I get it. I was calling
them and calling them, and they

1368
01:55:15.119 --> 01:55:20.439
kept ignoring the calls and kept going
to voicemail. Were you were calling Why

1369
01:55:20.520 --> 01:55:26.000
were you calling them to tell them
to stop? Yes, because that was

1370
01:55:26.159 --> 01:55:29.880
like, it's taking too long,
weren't getting back. I get it,

1371
01:55:29.960 --> 01:55:32.039
And so you were, Linda.
You were disgusted with them. You were

1372
01:55:32.079 --> 01:55:36.319
disgusted with them and wanted them to
stop working. But they went ahead and

1373
01:55:36.439 --> 01:55:41.159
finished it. Anyway, How much
did this job cost you for the transmission?

1374
01:55:43.640 --> 01:55:45.720
Six thousand? Well no, no, no, no, no,

1375
01:55:45.920 --> 01:55:48.600
no. You didn't just say that, did you? Wait a minute?

1376
01:55:49.319 --> 01:55:58.119
Six thousand seven under ninety eight?
Subaru wanted eleven thousand, three hundred.

1377
01:55:58.399 --> 01:56:01.359
What did they do for six thousand? What did they do for six seven

1378
01:56:01.479 --> 01:56:08.039
hundred dollars? What did they do? They said they rebuilt. They there

1379
01:56:08.239 --> 01:56:13.920
was a part broken in the transmission, then they rebuilt this. Okay,

1380
01:56:14.039 --> 01:56:16.880
it could have been. So you
have a brand new We're not a brand

1381
01:56:16.880 --> 01:56:21.079
new, but you have a rebuilt
transmission, right, correct? Because they

1382
01:56:21.119 --> 01:56:25.119
don't make them anymore. I get
it. Hold on, I got to

1383
01:56:25.159 --> 01:56:30.680
get our expert on. Hey listen, Kachina. Let's try Jeff Thick first.

1384
01:56:32.239 --> 01:56:36.840
He is good. Jeff Vick camera
transmission. Listen, man, do

1385
01:56:36.960 --> 01:56:41.600
you heard that? Did you?
She had? She had her transmission rebuilt?

1386
01:56:41.840 --> 01:56:44.439
First and foremost? I want to
ask you on that twenty fourteen sub

1387
01:56:44.680 --> 01:56:47.039
sixty seven hundred bucks? What do
you think that's kind of on the low

1388
01:56:47.159 --> 01:56:53.760
end? My god, it is? Yeah. Uh, that's CBT and

1389
01:56:53.880 --> 01:56:56.720
we've talked about it a little bit
before. I mean, super has probably

1390
01:56:56.720 --> 01:56:59.800
the most durable CVT on the market, but it's also probably the most expensive

1391
01:56:59.800 --> 01:57:02.680
one work on. So you know, eight nine thousand dollars is pretty okay?

1392
01:57:02.720 --> 01:57:05.560
Good at least she didn't get ripped
off with price if they did it.

1393
01:57:05.680 --> 01:57:12.319
Now, next question, what would
be causing a noise on the front

1394
01:57:12.439 --> 01:57:15.159
driver side that's the left side near
the tire. This sounds like a thump,

1395
01:57:15.479 --> 01:57:18.520
almost like she has a flat thumb
thumb thumb, thumb, thumb and

1396
01:57:18.640 --> 01:57:23.760
it goes faster with speed, Da
da dam and she feels it in the

1397
01:57:23.840 --> 01:57:27.359
floorboard. What do you think it
is? Almost sounds like one of the

1398
01:57:27.439 --> 01:57:30.760
CV joints is going bad. Could
that be? How many miles on this

1399
01:57:30.960 --> 01:57:39.800
Linda? Okay? Is that about
time for cebe joints? That's not really

1400
01:57:39.920 --> 01:57:42.600
high mileage? What do you think? Not really high mileage? I mean,

1401
01:57:43.000 --> 01:57:45.840
I'm not surprised. I wouldn't be
surprised to find one, but it

1402
01:57:45.119 --> 01:57:48.439
wouldn't be the most common. Would
there be anything when they were doing the

1403
01:57:48.560 --> 01:57:54.439
transmission that would cause this? Uh, you know if the joint got separated

1404
01:57:55.079 --> 01:57:57.880
and then you know they tried putting
it back together without pulling the boot apart,

1405
01:57:57.920 --> 01:58:00.359
and then actually putting the joint.
But why would the joint I get

1406
01:58:00.439 --> 01:58:04.560
separated in doing a transmission when they
pulled the transversion out and they pulled those

1407
01:58:04.600 --> 01:58:08.720
axles out. If they over extended
it, you can pull it right out

1408
01:58:08.720 --> 01:58:13.399
of the joint. Does it sound
see I don't believe in coincidences. Doesn't

1409
01:58:13.439 --> 01:58:16.439
it sound to you like it must
have been something during that transmission? It's

1410
01:58:16.479 --> 01:58:20.439
a very good possibility, yes,
And I would think that they would be

1411
01:58:20.479 --> 01:58:23.960
happy to take a look at it
and confirm whether it was or wasn't.

1412
01:58:24.680 --> 01:58:29.439
Linda, will they take a look
at it? Here's the problem. I

1413
01:58:29.520 --> 01:58:32.840
didn't ask them because I'm scared I
wouldn't get my vehicle back. No,

1414
01:58:33.000 --> 01:58:35.680
No, Linda, Linda. But
they owe it to you. They owe

1415
01:58:35.680 --> 01:58:40.039
it to you to make it right. And we already have our experts saying

1416
01:58:40.079 --> 01:58:44.399
that wasn't a bad price you paid. We can't assume they're doing something bad

1417
01:58:44.439 --> 01:58:47.880
to you. I listen. And
the problem with telling you it's going to

1418
01:58:47.920 --> 01:58:53.800
be a few days and then waiting
for how long total March a month and

1419
01:58:53.840 --> 01:58:57.720
a half? Is that what it
was? Some months? In a week?

1420
01:58:58.439 --> 01:59:00.079
Is that? Let me ask you
something, Jack, Is that unusual

1421
01:59:00.159 --> 01:59:05.239
nowadays with rebuilds like this. Yeah, necessartainly No, I mean okay,

1422
01:59:06.359 --> 01:59:11.399
and hold you up for week now. Hold on, that's Kimera Transmission Denver

1423
01:59:11.600 --> 01:59:14.920
and it's Transmissions Denver dot com.
And here's what I want to tell you.

1424
01:59:15.000 --> 01:59:16.520
Is a good guy. But one
thing he's not going to do is

1425
01:59:16.560 --> 01:59:20.399
throw shade if he doesn't have to. What he said so far was that

1426
01:59:20.600 --> 01:59:26.039
timeframe is not unusual, and that
price was not unusual, and it wasn't

1427
01:59:26.159 --> 01:59:30.319
high, it was reasonable. So, Linda, the only thing you have

1428
01:59:30.479 --> 01:59:34.680
against this amco right now, The
only thing is that they misled you on

1429
01:59:34.760 --> 01:59:38.800
how much time it would take.
You need to get it back to them

1430
01:59:38.920 --> 01:59:42.239
before we even get involved. Honest
to god, you need to call them

1431
01:59:42.399 --> 01:59:45.199
and then you call us back if
you have a problem. But they owe

1432
01:59:45.239 --> 01:59:47.079
it to you to look at it, and it doesn't sound like they're trying

1433
01:59:47.119 --> 01:59:51.359
to take advantage of you. Three
zero three seven to one three eight two

1434
01:59:51.560 --> 02:00:02.079
five five Go with a shore thing
Denver's Best roofer Excel Roofing dot com.

1435
02:00:02.239 --> 02:00:09.840
You don't pay a cent until you're
content. Wait time for an insurance check

1436
02:00:09.920 --> 02:00:14.960
up, free, no obligation comparison
call Compass Insurance paying too much your coverage

1437
02:00:15.000 --> 02:00:17.640
at dozens of insurance companies. Find
out now three all three seven seven to

1438
02:00:17.680 --> 02:00:21.439
one help. You'll think you're his
only customer when you choose Frank durand the

1439
02:00:21.479 --> 02:00:27.000
real estate Man dot com to list
your home with Remax Alliance three all three

1440
02:00:27.119 --> 02:00:32.720
nine two zero sixteen twenty two.
Hi Tom Martino, your troubleshooter three O

1441
02:00:32.880 --> 02:00:39.119
three seven one three talk three O
three seven one three eight two five five.

1442
02:00:39.840 --> 02:00:43.920
Welcome to the show. How can
we help you? Let's go to

1443
02:00:44.000 --> 02:00:47.920
the phones, as we say,
And I'm so sorry people have waited so

1444
02:00:48.119 --> 02:00:51.399
long. Honest to god, I'm
so sorry some of you, like this

1445
02:00:51.600 --> 02:00:56.279
Uber driver Randy, I didn't mean
to do that, Okay, I didn't.

1446
02:00:57.720 --> 02:01:00.239
Your account was suspended. I remember
the problem, and god, we

1447
02:01:01.600 --> 02:01:05.199
it's just so hard. We don't
know what to do. We've we've been

1448
02:01:05.279 --> 02:01:10.680
looking into it. But can you
explain it to others? I'm looking for

1449
02:01:10.800 --> 02:01:15.760
your original call here as I as
I ask you to explain it. What

1450
02:01:15.039 --> 02:01:20.000
happened with your account? Well,
one day I signed on the Uber and

1451
02:01:20.279 --> 02:01:26.600
I've been driving for Uber for almost
nine years, and my I got the

1452
02:01:26.680 --> 02:01:30.680
apps that I was blocked, and
then there's no way to get on and

1453
02:01:30.880 --> 02:01:35.159
you just so you called. This
says why am I blocked? Yeah?

1454
02:01:35.199 --> 02:01:41.079
I did, And they said because
there were there was a duplicate account set

1455
02:01:41.159 --> 02:01:45.279
up under my name, so there
was like so they suspected they suspected fraud.

1456
02:01:46.560 --> 02:01:53.000
Correct, yes, and there was
nothing and there's nothing that you can

1457
02:01:53.159 --> 02:01:58.199
do to correct it. And that's
what's pissing you off. Right, No,

1458
02:01:58.319 --> 02:02:01.520
I did correct it. Oh wait, you're calling with good news.

1459
02:02:01.800 --> 02:02:05.960
How did you correct it? Well, you know, at first I had

1460
02:02:06.000 --> 02:02:10.920
the final police report. I remember
you had to do that. What else,

1461
02:02:12.239 --> 02:02:17.239
you know, send them all my
different IDs? I remember you saying

1462
02:02:17.319 --> 02:02:24.520
that nothing happened. Nothing happened.
They kept telling me I was suspended and

1463
02:02:26.039 --> 02:02:30.800
that I was in some kind of
a queue to get a response back from

1464
02:02:30.840 --> 02:02:36.279
anybody. And I kept calling and
documenting all my calls for almost three weeks.

1465
02:02:36.920 --> 02:02:42.880
I never spoke to the same person
twice. I was always connected to

1466
02:02:42.960 --> 02:02:45.800
them. You know, I have
to hand it to you for your tenacity.

1467
02:02:45.960 --> 02:02:48.119
Then what happened? Well, I
think you know, I was always

1468
02:02:48.159 --> 02:02:53.439
connected to a call center. I
believe that I was in India. Okay.

1469
02:02:53.520 --> 02:02:57.600
All the people there were helpful and
polite, that they had no power

1470
02:02:57.680 --> 02:03:02.359
to do anything. And several weeks
went by. I called back. I

1471
02:03:02.479 --> 02:03:05.960
told him I couldn't drive. I
had to tell my story over and over

1472
02:03:06.000 --> 02:03:12.399
again, the same story told and
then that we're going on three weeks now,

1473
02:03:12.800 --> 02:03:16.319
and I finally called probably I probably
called them fifty times in three weeks.

1474
02:03:18.239 --> 02:03:23.239
Finally they I told them, you
know, this is really killing me

1475
02:03:23.359 --> 02:03:30.119
because this is how I make my
income. They finally elevated my my problem

1476
02:03:30.319 --> 02:03:36.359
issue with some type of higher end
management that was in the Uber corporate office

1477
02:03:36.399 --> 02:03:43.880
in San Francisco. And what happened? And I spoke to this league for

1478
02:03:44.520 --> 02:03:47.239
five minutes and then she called me
back in an hour and asked me some

1479
02:03:47.359 --> 02:03:51.720
more questions and I answered those,
and then I was turned back on within

1480
02:03:53.079 --> 02:03:59.000
an hour. And what did they
ever explain to you what happened or anything

1481
02:03:59.159 --> 02:04:06.199
at all? Well, there was
another Uber driver that got the platformed for

1482
02:04:06.520 --> 02:04:12.920
a violation, you know, and
they mixed them up with you. No,

1483
02:04:13.560 --> 02:04:19.880
got somehow that person got my information
and used my information to create a

1484
02:04:20.039 --> 02:04:26.720
duplicate account, and oh, because
they wanted to be Okay, listen,

1485
02:04:26.840 --> 02:04:30.479
man, you deserve your own dinger. You deserve your own dinger. Hold

1486
02:04:30.520 --> 02:04:38.840
on because you solved your problem with
Tenacity and Randy. Did you keep that

1487
02:04:39.039 --> 02:04:41.960
lady's number or do you have it
somewhere or do you know how to get

1488
02:04:41.960 --> 02:04:46.359
in touch with her if anything ever
happens again. Yeah, but you're never

1489
02:04:46.399 --> 02:04:49.119
going to get back to those people. They have layers and the layers of

1490
02:04:49.159 --> 02:04:54.520
it. Oh my god, I
am so happy for you. You want

1491
02:04:54.560 --> 02:04:58.039
to do a dual thing. Do
they let you do both Lift and Uber?

1492
02:04:58.119 --> 02:05:00.840
I see some people with both signs
and their window. Do they let

1493
02:05:00.920 --> 02:05:04.359
you do both? I've been doing
both for I've been doing left for six

1494
02:05:04.439 --> 02:05:08.840
years, for nine years, so
you were still able to use Lift?

1495
02:05:09.880 --> 02:05:15.359
Yeah, the Lift and this market
has about twenty five percent of the business

1496
02:05:15.439 --> 02:05:19.880
compared to Uber. It's not even
close. Well, thank you man for

1497
02:05:20.000 --> 02:05:24.000
letting us know we appreciate it.
Three oh three seven one three eight two

1498
02:05:24.119 --> 02:05:28.600
five five. Jennifer, she has
a friend. I believe we talked about

1499
02:05:28.640 --> 02:05:34.199
this with MS and needs cable or
something. She Jennifer's a really good person,

1500
02:05:34.319 --> 02:05:39.920
caring about her friend. And I
believe we recommend some broadband options and

1501
02:05:39.960 --> 02:05:45.479
all that. I'm not sure.
Let's just continue and see if anything changed,

1502
02:05:45.600 --> 02:05:49.279
Jennifer. I think we Oh no, we didn't have anybody assigned to

1503
02:05:49.359 --> 02:05:54.800
this. She had a balance of
four hundred dollars from her old bill that

1504
02:05:54.960 --> 02:05:59.960
needed to be paid off and before
she can get cable at her new place.

1505
02:06:00.239 --> 02:06:03.800
Is that what it is, yes, sir. And the reason she

1506
02:06:04.000 --> 02:06:12.720
built up a balance of four hundred
is why she was going to get the

1507
02:06:13.159 --> 02:06:17.520
essential Internet thing that was only ten
dollars a month. But someone talked her

1508
02:06:17.560 --> 02:06:24.640
into going with Exfinity's mobile plan,
and so she got mobile phones except from

1509
02:06:24.680 --> 02:06:28.079
Exfinity. Well, when she went
to turn them in because she couldn't afford

1510
02:06:28.119 --> 02:06:32.039
it, she was thrown from a
wheelchair. She got knocked out of a

1511
02:06:32.119 --> 02:06:36.520
wheelchair, and so that opened up
a whole new can of worms. And

1512
02:06:38.119 --> 02:06:40.840
how did she wait, wait,
wait, how did she get thrown out

1513
02:06:40.840 --> 02:06:44.159
of her wheelchair? You're not suggesting
they did that, right? No,

1514
02:06:44.399 --> 02:06:45.520
No, I'm not suggesting that.
No, she was on her way,

1515
02:06:45.600 --> 02:06:50.319
she was going into the po oh
okay, I thought she went in to

1516
02:06:50.399 --> 02:06:55.840
turn over her phones and they came
over and tumbled her. Oh okay,

1517
02:06:57.840 --> 02:07:00.520
so hold on, So right now, right now, she is in a

1518
02:07:00.560 --> 02:07:04.399
wheelchair right now, Yes, sir, she's been in it for the last

1519
02:07:04.479 --> 02:07:08.960
seven years and she can't drive anymore
in that room. Did you say that

1520
02:07:09.119 --> 02:07:15.039
the building only gets Exfinity? Right? She was told that they have a

1521
02:07:15.199 --> 02:07:19.840
contract with Exfinity, and so the
whole apartment complex is supposed to be exclusively

1522
02:07:19.920 --> 02:07:25.600
with them, and she can't get
any other form of broadband, you said,

1523
02:07:25.680 --> 02:07:31.960
right. She was told that this
was an Exfinity apartment complex. Man,

1524
02:07:32.079 --> 02:07:35.680
whatever the hell that means. So
when she applied, they told her,

1525
02:07:36.319 --> 02:07:39.640
no, first, you got to
pay off this four hundred bucks.

1526
02:07:40.640 --> 02:07:43.600
Whenever she went to try and get
her WiFi turned on, they said,

1527
02:07:43.640 --> 02:07:45.159
you've got an outstanding bill of four
hundred dollars. And she was like,

1528
02:07:45.560 --> 02:07:50.000
but I turned everything back in and
they said, sorry, are they saying

1529
02:07:50.079 --> 02:07:57.159
they never got the old equipment?
That's she said. She mailed it back

1530
02:07:57.239 --> 02:08:01.079
in, and that's all she knows
is she mailed it, so she didn't.

1531
02:08:01.960 --> 02:08:05.880
I'm assuming what about Tom, what
about the emergency status you were trying

1532
02:08:05.880 --> 02:08:09.279
to go for she was trying to
go for originally? Is that available at

1533
02:08:09.319 --> 02:08:13.479
this building? Do they do that
through Infinity? I couldn't tell you,

1534
02:08:13.640 --> 02:08:18.279
Tom. I didn't know what to
research, or I would have come prepared.

1535
02:08:20.319 --> 02:08:24.760
No, that's okay. That's okay. You're very kind to care about

1536
02:08:24.800 --> 02:08:28.600
her. That's very nice of you. How do you know her? Are

1537
02:08:28.640 --> 02:08:31.279
you a healthcare worker? Did you
say? Yes, sir, I'm her

1538
02:08:31.479 --> 02:08:35.880
caregiver. And this is a new
job for me. I used to work

1539
02:08:35.960 --> 02:08:37.920
the bars. I was a bartender
at the bars and stuff. So this

1540
02:08:39.079 --> 02:08:41.680
is brand new for me, jumping
into caregiving. And I got my CUMAP

1541
02:08:43.079 --> 02:08:46.680
certification so I could hand out medicine
and things. And I just started taking

1542
02:08:46.720 --> 02:08:50.359
care of this lady. And she's
young, and she has a young kid

1543
02:08:50.479 --> 02:08:54.600
who wants to play video games and
such, and they need that Wi Fi

1544
02:08:54.720 --> 02:08:58.199
connection to be able to do that. And I said, well, Blenny,

1545
02:08:58.279 --> 02:09:03.560
hell Tom Martine, because he's okay, it's all right, So we

1546
02:09:03.960 --> 02:09:07.960
do we we can give this to
one of our deputies to call over to

1547
02:09:07.119 --> 02:09:11.159
Infinity to see if they can say, look, this woman didn't even want

1548
02:09:11.199 --> 02:09:16.199
to spend all this money and she
sent everything back and she needs cables.

1549
02:09:16.239 --> 02:09:20.600
She's disabled in a wheelchair. I
think we can talk him into it.

1550
02:09:20.560 --> 02:09:28.640
I think so, hey, Kachina
helped me out here, because my laptop

1551
02:09:28.880 --> 02:09:33.279
is sleeping. Yes, I need
to know if is dollar still there?

1552
02:09:33.520 --> 02:09:37.720
Yeah, dollar is still here?
And he's already working on another Exfinity deal,

1553
02:09:37.840 --> 02:09:41.119
so this might be Yeah, that
is good. You know that is

1554
02:09:41.199 --> 02:09:43.600
good. Okay, good, good, good, thank you. Let's do

1555
02:09:43.720 --> 02:09:48.039
that. Let's do that. Hold
on and we're going to put you in

1556
02:09:48.119 --> 02:09:50.600
touch with one of our deputies to
see if he can do it. I'm

1557
02:09:50.640 --> 02:09:54.760
looking for the original call here.
I think I can find it. Jennifer,

1558
02:09:54.119 --> 02:09:56.800
you called last week. Thank you
so much. By the way.

1559
02:09:56.920 --> 02:10:01.960
Yeah, a deputy dollar I'm giving
it to and then we'll see what happens.

1560
02:10:01.000 --> 02:10:11.000
Three oh three seven one three eight
two five five Go with a sure

1561
02:10:11.079 --> 02:10:16.600
thing Denver's best roofer Excel Roofing dot
com. You don't pay a cent until

1562
02:10:16.640 --> 02:10:22.760
you're content. Time for an insurance
checkup free, no obligation. In comparison,

1563
02:10:22.960 --> 02:10:28.840
call Compass Insurance paying too much your
coverage at dozens of insurance companies find

1564
02:10:28.840 --> 02:10:31.600
out now three all three seven seven
one help. You'll think you're his only

1565
02:10:31.720 --> 02:10:35.479
customer when you choose Frank durand the
real estate Man dot com to list your

1566
02:10:35.560 --> 02:10:48.880
home with Remax Alliance three oh three
nine two zero sixteen twenty two. Hey

1567
02:10:48.079 --> 02:10:54.000
Tom Art out here l three seven
one three talk seven one three eight two

1568
02:10:54.239 --> 02:11:00.760
five five, Jerry, what's going
on, man? What's happening last week

1569
02:11:00.920 --> 02:11:05.039
about my deck? Oh? Oh
yeah, here's what you said. You

1570
02:11:05.119 --> 02:11:07.079
said, look, I'm getting a
quote. It's twenty one grand. It

1571
02:11:07.159 --> 02:11:11.359
was ten by eighteen or something like
that from Grand View or something. And

1572
02:11:11.479 --> 02:11:15.159
then so then I said, you
know what, let's you know, we

1573
02:11:15.319 --> 02:11:18.119
had Genesis Total Series on. They
said, you know that price isn't terrible

1574
02:11:18.119 --> 02:11:20.920
if you needed deck, But of
course they didn't look on site. Then

1575
02:11:22.039 --> 02:11:24.720
Bob from L. E. M. Landscaping, he agreed to go out

1576
02:11:24.760 --> 02:11:28.760
and inspect the area for you and
to see, you know what the situation

1577
02:11:28.960 --> 02:11:33.680
is. What happened Jerry? Yeah, well I was under the impression that

1578
02:11:33.760 --> 02:11:37.159
the deck had rutted out on meth
you know, some of the choices.

1579
02:11:37.920 --> 02:11:41.840
Yeah, but he looked at and
he said they hadn't. And all we

1580
02:11:41.000 --> 02:11:46.000
have to have done is he gonna
pus some two by tens and they're to

1581
02:11:46.399 --> 02:11:52.039
brace in between the floud joyces.
Yeah, something to screw into because you

1582
02:11:52.079 --> 02:11:56.119
others had fallen out of here over
the years. And he was so he

1583
02:11:56.239 --> 02:12:00.760
was going to reinforce the frame and
what else. Yeah, that was pretty

1584
02:12:00.800 --> 02:12:01.920
much it. He was going to
you know, get the screws of stuff.

1585
02:12:03.239 --> 02:12:07.600
Drive him back down incause someone been
lifted up over the years. But

1586
02:12:07.760 --> 02:12:09.279
he saved me a ton of money. He was sound a really good guy.

1587
02:12:09.600 --> 02:12:13.079
He was going to come out yesterday, but you know, with the

1588
02:12:13.119 --> 02:12:15.960
weather, he couldn't do it.
But right, you know, towards the

1589
02:12:16.000 --> 02:12:18.560
end of the week he said he'd
be out there. You can trust him

1590
02:12:18.640 --> 02:12:20.760
for sure. Yeah, you'll love
him. So I want you to read

1591
02:12:20.960 --> 02:12:24.199
Yeah I already did. Oh he's
pretty straightforward. You know. We use

1592
02:12:24.279 --> 02:12:26.319
him a lot around the house.
Let me tell you something. We got

1593
02:12:26.439 --> 02:12:33.079
quotes that were so damn expensive for
our sidewalk and he did flagstone. Oh

1594
02:12:33.159 --> 02:12:37.840
my god, did he do a
beautiful job. And it was pretty inexpensive

1595
02:12:37.239 --> 02:12:41.239
and I paid, Yeah, we
paid, But Jerry, thank you.

1596
02:12:41.640 --> 02:12:45.479
Elim Landscaping by the way, three
oh three five sixty four ninety one oh

1597
02:12:45.560 --> 02:12:48.760
four. They're at referral list dot
com. Appreciated Paul, what's going on

1598
02:12:48.880 --> 02:12:54.119
with your contractor? Hey Tom,
thanks for Nicoll. Yes, sir,

1599
02:12:54.560 --> 02:12:56.960
I got kind of a long story, but I'll try to make it as

1600
02:12:56.960 --> 02:13:03.039
short as they can. Hired a
con tractor back in November. They started

1601
02:13:03.079 --> 02:13:07.319
the job. I found out.
Who is it that you hired? Uh,

1602
02:13:09.399 --> 02:13:13.279
I don't know if I want to
mention the kind of We're in the

1603
02:13:13.319 --> 02:13:16.399
middle of the middle of it right
now. Okay, so I want,

1604
02:13:16.520 --> 02:13:20.279
I totally want to out them,
and I will as soon as I can.

1605
02:13:20.479 --> 02:13:24.399
But what did you hire them to
do? Uh? To remodel a

1606
02:13:24.680 --> 02:13:33.680
master bath and kitchen. Okay,
so we hired them. They you know,

1607
02:13:33.800 --> 02:13:35.720
the kitchen is not a problem.
It's really the problem is the bath.

1608
02:13:37.960 --> 02:13:41.920
Well, they insisted that we didn't
need permits because they were just going

1609
02:13:41.960 --> 02:13:48.319
to be replacing like for like.
I didn't really necessarily agree with them because

1610
02:13:48.560 --> 02:13:52.359
the contractors that we talked to had
all talked about getting permanents for the job.

1611
02:13:54.159 --> 02:13:58.439
But I was okay with their story
as far as what they said because

1612
02:13:58.560 --> 02:14:01.840
they had license electricians and plumbers who
are going to be doing the work.

1613
02:14:03.159 --> 02:14:07.920
So I had put into the contract
that if there was any permitting issues,

1614
02:14:07.039 --> 02:14:11.720
if there were any permits that were
required that we did not pull, that

1615
02:14:11.000 --> 02:14:15.880
the company would be responsible for taking
care of all of that. So I

1616
02:14:16.039 --> 02:14:20.399
was comfortable with them saying we didn't
need a permit as long as they had

1617
02:14:20.479 --> 02:14:26.720
licensed contractors. Well, when I
asked for the licensed contractors information. They

1618
02:14:26.800 --> 02:14:28.960
came back and told me, well, we're sorry, he's actually licensed out

1619
02:14:30.000 --> 02:14:33.479
of Missouri, not anywhere in Colorado, at which point I said, what

1620
02:14:33.720 --> 02:14:37.359
kind of license are you talking about? What was he doing for you?

1621
02:14:37.920 --> 02:14:43.880
Well, he ended up gutting the
entire master baths, which we were really

1622
02:14:43.079 --> 02:14:48.680
just going to be But I'm going
to ask you to me. You hired

1623
02:14:48.720 --> 02:14:52.239
a company and then you keep talking
about this other guy. So did you

1624
02:14:52.399 --> 02:14:56.079
hire this other guy or a company
who we contracted with? This company and

1625
02:14:56.239 --> 02:15:01.279
they had the subcontractor, Okay,
their subcontractor, but he can work under

1626
02:15:01.359 --> 02:15:05.520
their life, he can work,
he can work under their license. Yeah,

1627
02:15:05.600 --> 02:15:09.720
but apparently they don't have a contractor's
license either. Okay, keep going.

1628
02:15:09.880 --> 02:15:16.319
Okay, So they had no ability
or they had nobody on as far

1629
02:15:16.399 --> 02:15:20.880
as I know, working on my
project, who is capable of actually applying

1630
02:15:20.920 --> 02:15:22.960
for them. Did they do a
bad job? Where is the project right

1631
02:15:24.000 --> 02:15:28.520
now? Well, the project right
now is we've worked with them and they

1632
02:15:30.079 --> 02:15:33.920
have been dragging their heels for a
long time here. But right now we're

1633
02:15:35.119 --> 02:15:39.199
at the process of we're trying to
come up with a way to separate with

1634
02:15:39.319 --> 02:15:43.159
them. Yeah, but how much
of the bath is you said, the

1635
02:15:43.239 --> 02:15:48.359
kitchen's fine. How much of the
bath is done? I would say eighty

1636
02:15:48.439 --> 02:15:52.039
percent of the bath is done.
If I asked the contractor, would they

1637
02:15:52.119 --> 02:15:58.399
say they're done or would they say
they're not done? They would probably say

1638
02:15:58.439 --> 02:16:03.279
they're not done. Okay, I
basically, why did you stop them?

1639
02:16:03.079 --> 02:16:07.479
Do you want to just cut bait
now and move on? Well, they're

1640
02:16:07.880 --> 02:16:16.079
suggesting cutting bait and moving on and
basically offering either we pay the full price

1641
02:16:16.159 --> 02:16:22.159
of the contract and they will complete
the job, or we pay a partial

1642
02:16:22.279 --> 02:16:28.319
amount for the essentially the part that
we owe them. Uh, and then

1643
02:16:28.399 --> 02:16:31.879
they'll just walk away with from the
job. But neither of those options sound

1644
02:16:31.959 --> 02:16:35.319
bad to me. Hold on,
We'll come back and figure out the hold

1645
02:16:35.360 --> 02:16:39.559
on, Just hold on, they
sound like good options to me. You

1646
02:16:39.680 --> 02:16:43.000
either get a refund for what they
didn't do, or you pay them the

1647
02:16:43.040 --> 02:16:46.399
whole thing and they finish it.
That's what I would suggest. But hold

1648
02:16:46.440 --> 02:16:48.559
on, we'll figure out why you're
having a problem with that. Three oho

1649
02:16:48.600 --> 02:16:54.479
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1650
02:16:54.559 --> 02:17:01.159
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1651
02:17:01.239 --> 02:17:07.479
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1652
02:17:07.639 --> 02:17:11.920
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1653
02:17:11.920 --> 02:17:15.719
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1654
02:17:15.719 --> 02:17:20.120
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1655
02:17:20.200 --> 02:17:31.799
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1656
02:17:31.920 --> 02:17:35.680
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1657
02:17:37.120 --> 02:17:43.520
Okay, So, uh, Paul, with your contractor what do you want?

1658
02:17:45.000 --> 02:17:46.959
They offer it either a full refund, excuse me, a refund for

1659
02:17:48.040 --> 02:17:50.840
what they've done, chiuse me for
what they haven't done, or finishing the

1660
02:17:50.920 --> 02:17:54.440
job. So what do you want
other than that? Because that's what we

1661
02:17:54.840 --> 02:17:58.600
if we call them, that's what
we would ask for, right, Yeah,

1662
02:17:58.559 --> 02:18:03.799
I mean really, what I'm was
hoping for is be some some advice

1663
02:18:03.879 --> 02:18:09.719
as far as what I should be
doing. Right you know, I've kind

1664
02:18:09.719 --> 02:18:11.520
of stumbled my way through this.
This is the first model we've done.

1665
02:18:11.559 --> 02:18:15.479
And again, so so what kind
of advice? What kind of advice do

1666
02:18:15.559 --> 02:18:24.440
you want? Just as far as
I mean they had already agreed to further

1667
02:18:24.639 --> 02:18:33.479
discounts and other other concessions to the
contract that they're not offering now. They're

1668
02:18:33.520 --> 02:18:39.559
basically saying you have to pay the
full contract for them to finish, or

1669
02:18:41.040 --> 02:18:48.280
pay a certain amount to get to
a point for them to essentially close the

1670
02:18:48.440 --> 02:18:54.120
permits that they ended up finally pulling
essentially what they did, Like I said,

1671
02:18:54.120 --> 02:18:58.200
they started the job with without a
life and contractor who did all the

1672
02:18:58.319 --> 02:19:03.559
electrical and all the plumbing work,
and so bottom line as well, why

1673
02:19:03.600 --> 02:19:11.600
won't you let them finish? They
are say, Well, Number one is

1674
02:19:11.760 --> 02:19:15.440
because I mean, you have a
contract, and I'm not understanding what they

1675
02:19:15.520 --> 02:19:18.879
did that was so egregious that you
don't want them. What is it they

1676
02:19:20.120 --> 02:19:24.360
lied to us to induce us to
sign the contract in the first place.

1677
02:19:24.479 --> 02:19:30.120
About what they promised us that they
had licensed contractors, you would be performing

1678
02:19:30.200 --> 02:19:33.280
the job. Okay, here's what
matters to me more than anything. Okay,

1679
02:19:33.799 --> 02:19:37.239
right now, because you're in deep, I'm talking about practicality, not

1680
02:19:37.479 --> 02:19:43.600
perfect perfection. Perfection you're not going
to get it's too late. Right now.

1681
02:19:43.120 --> 02:19:46.520
You just want to make sure that
the job is done properly. It

1682
02:19:46.600 --> 02:19:50.719
doesn't matter if their license. You're
on right, Petically, I guess what

1683
02:19:50.799 --> 02:19:54.600
I'm asking is should I tell them
to go pounce out and tell them to

1684
02:19:54.639 --> 02:19:56.719
sue me for the money and then
bring up the fact, well, how

1685
02:19:56.760 --> 02:20:01.239
much you own right now? How
much do you own? In total?

1686
02:20:01.559 --> 02:20:13.600
We owe them an additional fourteen thousand. They want eight thousand to walk away.

1687
02:20:16.399 --> 02:20:18.520
Well, you have to do the
best on your own. Look at

1688
02:20:18.600 --> 02:20:22.799
you're gonna have to negotiate something.
If it was me, If it was

1689
02:20:22.959 --> 02:20:26.159
me and the work is fine,
I'd let him finish. That's what I

1690
02:20:26.200 --> 02:20:31.760
would do, And if anything else, I might hire an independent inspector to

1691
02:20:31.799 --> 02:20:35.479
look at it. Really, that's
what I would do, because listen,

1692
02:20:35.559 --> 02:20:39.000
I'm not saying that the greatest company. I don't know who they are.

1693
02:20:39.120 --> 02:20:41.600
I don't know who they are.
But what matters to me what I'll tell

1694
02:20:41.639 --> 02:20:46.360
you their name. Their name is
a lap cabinetry and granite company, Okay,

1695
02:20:48.280 --> 02:20:50.600
in Denver? All right? And
like I said, in my opinion,

1696
02:20:50.799 --> 02:20:56.559
they were completely dishonest with us.
We would never have signed the contract

1697
02:20:56.680 --> 02:21:01.120
with them if they told us that
they could not have handled a bathroom remodel,

1698
02:21:01.200 --> 02:21:05.840
that they did not have permits the
ability to pull permits that they did

1699
02:21:05.879 --> 02:21:09.280
not have a life and contractor to
do the job. We would look at

1700
02:21:09.959 --> 02:21:16.520
it, look at then then right, you're still not hearing me. If

1701
02:21:16.760 --> 02:21:24.000
they do, if they do a
good job, why do you care.

1702
02:21:28.399 --> 02:21:33.079
I'm worried that the that the work
that though will be finishing up, they

1703
02:21:33.120 --> 02:21:37.680
won't do a good job with.
But they've done a good job so far.

1704
02:21:37.879 --> 02:21:41.159
I can't help listen. Like I
said, I can't control your thoughts.

1705
02:21:41.479 --> 02:21:43.920
You got to do what you think
is right. Let us know what

1706
02:21:45.040 --> 02:21:46.239
you want from us, because I
have no idea why you called. You

1707
02:21:46.600 --> 02:21:50.760
kind of made up your mind.
I'm Tom Martinez Moore coming up. Oh

1708
02:21:50.840 --> 02:21:52.959
no, we're out of time.
I'll see you tomorrow. I'm sorry,

1709
02:21:54.840 --> 02:21:58.479
Paul. We can talk tomorrow if
you want. Seriously, remember three oh

1710
02:21:58.559 --> 02:22:03.079
three Archino see M. M.