Yeah, Rita, what did you didn't need advice? Who you don't have
to come run into? Just as as as we can. Shooter's gonna help
coming, man. This is the Troubleshooter Show now, Tom Martino, Hi,
Tom Martino here, Welcome to the show. Here to help you solve
your problems, as we've been doing for forty five years or going on forty
five years. And here's the deal. We love solving problems now, you
know, I say going on forty five years. And I've been in the
business more than fifty or not more fifty years. Really just before I came
here nineteen eighty, the first part of nineteen eighty, I was in Tampa
WTVT in Tampa for a while. On May ninth, nineteen eighty, the
Sunshine Bridge was hit by a tanker and it collapsed. I got a phone
call and hopped in my car. And because I lived not far from there,
and my photographer didn't live far from there, videographer, we were there
within eighteen minutes. I rushed up on the bridge. I remember seeing that
car, that famous shot that car. I interviewed that guy by the way,
that guy whose car was up there. He ran back to safety,
but then realized he hadn't locked his doors, so he ran back to his
car, which was right at the edge of the bridge there to lock his
doors. That's how he was in shock. I interviewed another man who was
in his pickup truck that literally went over the end and came down on to
the tanker and he bounced out of his truck onto the deck. Not a
scratch on him. He was banged up, but I shouldn't say not a
scratch, nothing broken, nothing permanent. Now, that was nineteen eighty and
then this morning that terrible, terrible news out of Baltimore. Wow. So
Mark calls me and says, do you have that? Do you have that
video from earlier? What are we doing with that video? Mark? I
don't know if he's at the mic or not right now. I don't think
he is. But in any case, we dug up some video from the
Tampa one where I was on the scene. Shortly after that, I came
here to Denver. But man, how eerie, same kind of thing.
The boat slams into the bridge, collapses the bridge, the bridge. It
was a foggy morning, so people driving up on the bridge did not many
of them did not see that it was missing. They just kept driving their
merry way, and all of a sudden, no bridge, They're in midair.
The most shocking thing was when I ran up there, looked down and
saw a bus just under the water sideways with people floating in the bus.
It was unbelievable and it all came flooding back when I saw this. Now,
I'm not sure how many people are missing in this one, but thirty
five people were killed in nineteen eighty at the Sunshine Skyway. I'm not sure
how many, but man, and the difference between then and now. Almost
everything is recorded nowadays, and they have a recording of that bridge coming down.
How chilling, How chilling. Anyway, we have that video. I
don't know what we're going to do with it. I think Mark, you're
going to put it on our YouTube channel or something real quick. But anyway,
welcome to the show. My heart goes out of course to those families.
My god, what it was. Man. Can you imagine though,
driving on a bridge and then the bridge is no more. Mike, let's
switch gears here and solve some problems. Mike wants to talk about Infinity.
Hey, Mike, Yeah, what's here on? Yeah? Did you call
yesterday? We didn't get you on right, I think maybe not. Anyway,
what's going on with Xfinity, sir? What's happening? Ordered a phone
back in September twenty three? Uh? Oh, so you wanted we wanted
the Xfinity a cell phone. Okay, go ahead, correct, yeah,
this is Exfinity Mobile. They sent me by the wrong phone. They sent
me the iPhone fifteen Pro, which is a tiny phone. I wanted the
Promax. I immediately called back and now, wait a minute, this was
in September of twenty twenty three, correct, I didn't know they had the
Pro Max, the the fifteen Pro Max back then. Oh yeah, they
just came out with it. Okay, And what happened there? Well,
the twenty fourth I received the tiny phone, the little fifteen Pro. Yeah,
yeah, yeah, And I called the phone and yep, and I
called back and replay. You know that I need to return this. I
need the Promax because I can't even see the screen on this. And somehow
the order was placed as a new order for the fifteen Promax and they were
not. They were supposed to send me an exchange label for the box to
go back. I never got the labels. I called when I got my
phone, So what did you do with the What did you do with the
little phone when you got the big phone? It's still in the box,
got it sitting on my counter. And have you been charged? Yes,
I'm being charged for it and it's not activated. And they admit that I
tried to return it within the ten or fourteen days that you're allowed to return
it. And the guy that ordered my fifteen Promax ordered it as a new
phone instead of an exchange. That's what x Fandy told me. And calling
them almost weekly since I got that little phone. How much are you going
to charge for it? Like forty five or forty nine dollars a month?
How they And they've they've been charging you since September or October of twenty twenty
three. Yes, have you thought about selling the phone? Yeah, but
it's locked because it's not paid off yet. And I talked the last time
I talked to him a couple of days. Is it activated right now?
Well, Uh, it's just sitting in the box, dead in the water.
But your other one, the Promax, you're fine with that and that's
working. Yeah, I'm talking on that right now. Okay, And God,
how weird is this? And Exfinity just can't work it out. They
just can't figure it out. Well, first they told me I was passed
two week or ten day deadline return the phone. And I said, no,
I'm not. I've got your emails back to me telling me they'll send
me the label. Okay, So they said you had the other phone too
long, and they sent you a new one, but they considered it a
purchase of two. Correct, And I went over to the store over Silverthorn.
At least I know what they're saying now, you know. Yeah,
And the store over there contacted what they call Omar's office manager and they said
they can't help me because I ordered it over the phone. And they went
into what you actually went into one of their stores. Yes, they can't
and they said, we can't helps. Come on, God, what should
we do? I wonder, Well, do we have hold on Kaschina?
I asked this every time, it's like the Angel, Yeah we can No,
No, not Verizon, it's expensive Obsinity. Yeah, I believe we
do have an Xfinity Angel. I believe we do. You know what,
in fact, I want to put one of our deputies in fact, we
got to figure this out. I want to start putting one of our deputies
on actually developing the angel list. So we have these major corps that we
have come up time and time again, so we can have one of these
lists. Now let's talk about this, sir. We have what's called an
angel we think over there. We're going to give this to one of our
deputies to give to an angel. We've been piling up deputy docs. So
let's who should we give this to. I've got Chopper here, and I've
got Deputy Dollar. Let's give it to Dollar and uh, let's see if
he can call over to them. And then Mike, we'll just see what
we can do for you, man, and I thank you for calling three
oh three seven one three talk seven one three eight two five five. Now
we have two medical issues here, and one we called out and then one
called in. Let's take Jerry, who we called real quick here. And
when I say we called out, meaning they left a message at three oh
three Martino three oh three six two seven eight four sixty six. And then
Sharon has a medical billing issue. Jerry, what's going on with you?
Hi? Tom? How are you? Hi? I'm doing good man?
What's happening I've just got a problem with a medical detoc center that I've been
trying to get a refund for an overpayment from, and they just keep jack,
Okay, tell me about this overpayment. What's going on? Were you
a patient? My wife was. She was a bad alcoholic, and she
was to the point to where I was either going to file for a divorce
or plan for a funeral. It was that bad. Okay went to a
medical detoc center and then what Yes, they were the only ones that could
get her in on an emergency. So they told us we had to pay
seventy eight hundred bucks up front until the insurance settled with them, and then
they were settle up after that, Well, the insurance paid, And are
you sure insurance paid everything. Yes, I've got all the paperwork from the
insurance company and everything in this place even acknowledges that they owe it, so
they, in essence were paid twice. Yes, but it was all said
and done after the insurance paid. Our portion turned out to be three ninety
six dollars, which resulted in a four seven hundred and four dollars over payment.
And yeah, I'm just having a hard time getting it back from them.
Well, that's ridiculous. Yeah, well, I mean, what do
they say, how long has this been going on? This happened back October
twenty fourth. What are you kidding me? Is what is up with these
companies? I don't know, but they acknowledged that they owe it. And
she said, oh, it'll take three to three to four weeks to get
that out to you. Four weeks went by. I called her back and
she said, oh, we haven't been in the office. We've been moving.
Office says, let me get this submitted and I'll get it back to
you another three weeks. Is who is she? Who do you talk to?
Her name is Shannon Edler? Shannon what Edler? E D L E
R. And who is she? She's supposedly there. She works in the
accounting part of it, their reimbursement specialist, I think is what they called
it. Okay, what's the name of the Medical detok Center, Dallas Medical
detoc Center. It's in Littleton, Dallas Medical detox Center, Dallas with a
G oh G Gallas. Okay, yeah, and in Lakewood. Yes see,
when we call, they're going to say we can't talk about this because
the hip of this is one of the pains in the ass. So I
have another way of handling this since you've bore, since you've already told us.
But here's the thing. I don't want to use your last name,
obviously, but I wanted listeners to call and here's what you do. Well,
i'll tell you what. There's other people, now that I look through
the reviews. I would have done that to begin with, but it was
a medical emergency so I didn't have time. But there's other people having the
same problem with this place, Gallas Medical Detox Center. Okay, here's the
deal. I know what to do. I want to give out the number
and literally have people call saying we heard about you on the Tom Martine Show.
This is serious. What are you going to do about it? Now?
How many others are having the same problem? Uh? There was at
least three I read of, but I didn't go to the whole list.
Okay, well that's enough for me. Three yea. So one of them
was getting ready to file out complainant and was get how much you know you
can you can actually actually is Mark there or not? Because I know he's
going in and out. But this is excellent excellent for small claims court,
I mean excellent and you know the reason I say Mark is only because Mark's
the pain in the ass that does this. He loves I mean when I
say he does it for himself. He has taken so many people to small
claims court. You hang on. I have an idea. Plus, we'll
take the other calls right after this three oh three seven to one three talks
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You don't pay a cent. You know you're contenth time for an insurance check
up free, no obligation. In comparison, call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now three all three seven seven
to one help. You'll think you're his only customer when you choose Frank durand
the real estate Man dot com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two. I'm Tom Martino, your troubleshooter three
three seven one three talk seven one three A two five five. It pisses
me off when things like this happen, but apparently it's not uncommon with Gallas
g It's it's like g A L l US. And I looked up Gallas
because Jerry I think the quickest way is to do a small claims filing and
then we call them. I found their their registered agent here in Colorado.
Now it's what you call a professional registered agent, meaning corporations from around the
country when they want to do business here, get a local registered agent.
That registered agent might be a professional corporation that just sits there and does nothing,
but be a professional registered agent to give them a location. So what
I want you to do is take this information. But if you go to
the Secretary of State, it's hard to find them at first. But they
are listed as Gallas Detox Services Comma, Inc. Okay, okay, they
were formed in September of twenty nineteen. They've done they did a name change
here. None of that matters, but they change their name and they're known
now as Gallas whatever. But in any case, here's the deal. The
real deal is you can sue them in small claims court. I don't see
how you lose. I don't see how you lose. And if once you
file, you file for that amount, they're going to pay you. But
we're also going to call them once you file. Now the registered agent,
when you go to the Secretary of State, you're going to find Capital Corporate
Services. So you understand that's a professional. Ay, most likely they handle
being a registraed agent for others. Now here's where they are. They are
physically located in Brighton, Okay, according to this document, thirty six South
eighteenth Avenue, Suite D. However, they have a mailing list as well,
and for small claims court you may be able to use mail. But
you've got to find out wherever you are. Two twenty five East sixteenth Avenue,
Suite eleven hundred, Denver. Look it up Secretary of State. It's
coloradosos dot gov. You'll find it business entity search. Let's take the sucker
to Small Claims Court or you take them. And I'm trying to find this
place and make sure, but I mean, I think that these then there's
also another name. There's also another name here associated with them, and the
guy's name who filed a document not long ago in twenty two for them was
a Russ Matthews. But it looks like he just has a mail drop.
But you might want to take this address down and serve him. Russ Matthews,
sixty one ten East Colfax Avenue and he's listed as Unit four, Box
one ninety four. Now I don't know what that is. That could be
a mail drop too, but this sounds like a pretty shady operation as far
as trying to stay away from the public's view. But Russ Matthews, isn't
he listed as like their CEO or something like that. He's not. He's
just listed as a responsible party for filing documents. Okay, Now what I
want to know is this, How was the place? Did it do a
good job? They did fantastic work from the good center. Good. That's
good to know it's and to be fair, we should mention that. Okay,
yes, they were wonderful. Good. How's your wife doing? She's
been clean for the six months now and she has no desire to ever let
that stuff get ahold of her life again. Is she going to meetings?
Yes, she's doing everything. That's really good. Jerry, thank you very
much, and I hope and pray that it continues. And I want you
to call me back after you've done this and then we'll take it from there.
You have a phone number if people want to drop a dime saying we
heard about you, chopper. What's that number? The local numbers seven two
zero eight nine seven seven eight zero, and they have a toe free number.
Do you want that one? I think for the for now, we
want that local number, and I want it. Is this for Lakewood?
Do you know it's actually has a little to mainland address, but it's probably
an unincorporated Jefferson County? Okay? What is that phone number again? Seven
to zero eight O nine eight O nine seven seven eight zero. Okay,
seven to zero eight zero nine seven seven eight zero. For those who might
want to drop a dime and say we heard about you on the air three
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Excel Roofing dot com. You don't pay a cent until you're content. Wave
time for an insurance check up free, no obligation. In comparison, call
Compass Insurance paying too much your coverage at dozens of insurance companies find out now
three all three seven seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot com to list your home
with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom
Martino here three oh three seven one three talk seven one three A two five
five fix it twenty four to seven. By the way, we'll do you
a great job when it comes to uh your cleaning. You have a few
days left to get in on the unbelievable deal for March an extreme clean of
your ac for just it's going to be like twenty four dollars and seven cents
in honor of their name, fix it twenty four to seven go to fix
my home dot com fixmi home dot com. Okay Share also has a medical
billing issue. By the way, we have lines open if you want to
get into and then we have Loy and alexis coming up. But here's the
deal. The number is either three oh three. Martino comes right through during
the show. When we're not on the show, you can leave a number
and we will get back to you. We also have three oh three six,
two seven, eight, four sixty six. That's what that number is.
Okay, but while we're here, also we have three oh three seven
one three talk seven one three eight, two five five. Don't let people
take advantage of you now listen. Kachina a programming note. We do have
that person that wasn't available yesterday. She will be available today. She told
me to talk about her transmission problem that one we tried to get on.
I believe her name is d And by the way, I can be reached
through next door or through Facebook or through YouTube. Any of those LinkedIn.
I will get your message and if you leave a number, we'll get back
to you. Sharon, what's going on with your medical billing issue? Okay?
I had an effect to me in January of twenty what and yeah,
nineteen, I mean twenty twenty three. And wait wait did you say an
apidectomy? No, no, mass sect to me. Oh, I'm sorry,
mass sect to me? Okay? And how are you doing, by
the way, Well, I'm still going to my checkups and everything and support
groups and I feel okay, you know, except for this issue that has
really gotten me down. So well, don't let it get you down,
because that's the worst thing you can do. But it's only money, everyone
tells me. Hey, Sharon, Sharon, so this was has been going
on with you since twenty twenty three? Correct? Yes, okay? When
was your surgery Jamie thirty first of twenty twenty three? Okay, so and
tell me what is going wrong? Well, I have an out of network
assisted a surgical assistant, is what it said and unbannounced to me. I
did sign as twenty percent that if anything would go out of network, so
I have that documentation that. Well, why did they use hold on everything
else was in network. Correct, Well, well, why would they?
I don't understand. How does that happen where a one medical assistant out of
everyone core? How does that happen? I was told that that's exactly what
happens. So what were you charged for that two thousand? Well, well,
the thing is it must have gone in as ten thousand semidd dollars to
my insurance company when my regular position was forty three hundred dollars, So twenty
percent of that would have been like eight hundred and ninety one bucks. These
bills that keep coming to me are two nine hundred and seventy one dollars.
So they're saying two thousand, nine hundred. They're saying, is your part
of the out of network assistant? Correct? Well okay, but I want
to ask something. Are you on? Are you on what insurance? I'm
on. It's a mail handler's insurance through the government, and it's through ETNA,
and I've appealed through them. The lady that worked with me, the
advocate that I had there, she says, we will ride an appeal,
and so I did, and I haven't heard anything from that. I have
tried to appeal to this assisted network person. I mean, that's out of
a network. I want to call. Here's what I want to do.
Rather than getting into the weeds right now, I want to get our experts
on who can help us from Integra Insurance. I don't think they sell ETNA
or anything, but I think they know enough to know what would happen is
something like this. Were you were you told upfront before you went to surgery,
you were going to have one out of network person. No, No,
I guess they just do it because in case there's an out of network
then you signed the twenty percent, we'll go to that person. But that
went in one ear and out the other. After what I was facing,
I mean, of course, of course, I don't get it. I
just don't get how that to me, it's ridiculous why they picked one.
I just crazy, it's crazy. I think it is too, But nobody
else seems to me. Well hold on, so what are they? Are
they threatening you? No, it's no threat. It's just face these letter
comes to me and say that's my responsibility, and it goes through. I'm
not sure if it's a collection person, but it's a Lynette somebody. Okay,
I don't care about that par are you. Hold on? Hold on,
I'm going to tell you what we want to do. I want to
get Integra Insurance on. They're good people, they're not associated with this problem.
But I want to get them on to talk about this. Hang on,
all right, please, and then let's talk about this. This is
uh, this is something we need to get our expert on. So Katschina
get Integra for us. And by the way, Mark was having connection issues.
That's why he's not with us right now. But I have it on
good authority. He's still alive. And uh, why can't he get connected?
That's your he said it was your fault, Shannon. I think between
the two of us, he has less technical ability. Shannon. I think
it's your problem. And I don't know what we're gonna do. But that's
a name of my autobiotic What do I have to do to get the A
team on my board? Here? Step up? All right? Chopper rides.
And I don't mean that guy, by the way, Shannon, I
had a hit a microphone in your office by the way yesterday, and you
you, uh, you don't say good things about us. I just want
to mention that. And I don't know why, but yeah, that was
part of what I heard. I didn't want to say it, but it
was part of what I heard, and I wouldn't be bragging about that right
now. But here's the deal. By the way, Shannon, I had
a hitt A microphone in your office. By the way, yesterday, that's
me. Sorry, that was me, I repeated myself on the YouTube.
I turned it off. Okay, listen, let's get to the serious issue.
Let's get Integron to talk about it. Is this solar issue? Just
real quick? I want to ask the question that I have to take a
break, Loi or alexis is this the solar issue that you called or that
Brooke told us about from Red Rocks? Hello? Ali, the question?
Yeah, Alexis I wanted to ask you or Loi? Is this from Is
this the one that Brooke told me about from Red Rocks? Okay, that's
fine, No, no, Red Rocks is a great company. But they
told me about a solar problem earlier today we were going to get on the
air. This is not it, right, Kachina. Okay, yes,
it is one solar I get it, but but red Rocks told us about
it. The company who is right? Red Rocks is a good company.
Red Rocks, roof and Solar, and they found out about your problem through
one of their people and said that I needed to hear about it because it
was ridiculous and she's trying to help you too. So that's what I wanted
to find out, because I just want to tell you guys before I take
you on the air. We don't have to go through each and every painful
detail. This is a very complicated case, but I know how to sum
it up, so you hang on, we'll take you and more coming up
on the Troubleshooter Show. Go with a sure Thing Denver's Best Roofer Excel Roofing
dot com. You don't pay a cent until you're content. Time for an
insurance check up free, no obligation. In comparison, call Compass Insurance paying
too much your coverage at dozens of insurance companies find out now three all three
seven to seven to one help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to list your home with Remax
Alliance three all three nine two zero sixteen twenty two. Hi Tom Martine,
Your Troubleshooter three all three seven one to three talk three or three seven one
three eight two five five. I really think it's silly to take them right
now. I honest to God, I think it's silly with a few minutes,
because this is this is a this is way too complicated to take in
two minutes. So I'm going to ask for their indulgence, and I'm going
to go to Mike, who has an issue with flood damage by a housekeeper,
and then I'm going to have that. So, Mike, what's happening
torn Tom? Yeah, so my house cleaner cleaned our house the other day
and used Fabuloso on our floors. And they're not l VP there, they're
manufactured. And anyways, I sent pictures to you. Now now your you
said your house cleaner is this part of a big company? You know?
I mean, I mean she she has many clients. What is Sabuloso.
It's a chemical of products for cleaning. It's like wind Dick, but a
different brand. Okay it did it arm your floors? Yes? I think
you pictures? Okay, I have a troubleshooter. Okay, we'll find him.
And he's refusing. My question is she's refusing to pay or take responsibility.
And I was wondering if I could call my insurance company and would they
represent at me and getting her insurance and forcing her She does she have insurance?
Yes? Are you know this for sure? Yes? Okay, here's
the thing. If she has insurance, why won't she put in a claim.
She didn't believe it's her fault. She isn't denial. Well, tell
me why she doesn't think it's her fault. I just want to get an
idea. Just don't think she wants to take responsibility. She doesn't want to
claim on her insurance. She says she's had a claim like this before on
our insurance and she doesn't want another one, and she doesn't think it's her
fault. And she cleaned, she cleaned. What kind of floors do you
have? It's may effect her floor? Well, what do you mean?
Like? What what is it like? A plank? It's just not a
Is it an LVP a luxury vinyl planking? No? No, it's similar,
but it's not waterproof. It's similar to that. Well, not all
LVP is waterproof. What's the brand name? It's discontinued. I don't know.
I mean how old is the flooring? M even have an eight years
okay to hold on. I'm Tom Martina. Will have more coming up on
this and a terrible solar situation that I want to prevent for you, plus
more on The Troubleshooter Show three oh three seven one three talk or three oh
three Martino go with a sure thing Denver's best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for an insurance check up
free no obligation comparison call Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven seven to one help. You'll
think you're his only customer when you choose Frank durand the Real estate Man dot
com to list your home with Remax Alliance three all three nine two zero sixteen
twenty two rip tough, bad news. You need advice so you don't have
come running as fast as a cam Shooter's gonna help. Come Man Dix is
the Troubleshooter Show. No Tom Martino, Hey, I'm Tom Martino. Welcome
to the show. Three all three seven one three talk three all three seven
one three eight two five five fix it twenty four to seven Right now,
just the next few days. You got a book in March. You don't
have to have it done, but the extreme clean special and the check and
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its life and increase its efficiency like this, really like a couple hours or
more. And it's right now. Twenty four dollars and seven cents. Fixmihome
dot com. Okay, that's fixmihome dot com. Let's continue here. I
want to go to the phones because I want to make this quick. We
do have John Jones on, so I want to address that that medical issual
real quick, and thank you John for being here. I want to I
want to summarize this. Okay, John, Shit, are you there?
John? Yeah, I'm here quick, Thank you, sir. So Sharon
had a mess deck to me and a mess dec to me, and she
had it done in January of twenty twenty three. She was never notified about
this, but there was one which I never heard of, an out of
network medical assistant. Everyone else was in network. Her etnapolicy says if any
out of network is used. She has to copay a twenty percent copay.
So that comes for this expert to twenty nine hundred bucks. It's outrageous,
And first I want to know how do they do that? Don't they have
to tell her that beforehand? I would think I would assume Tom, this
was elected surgery as a mess sectomy. Yeah, but what I'm saying it
wasn't an emergency situation. She Sharon, Sharon, tell me what was this
cancer? What was it? It's cancer? Yeah, that's not an elective.
But no, if I made Tom, what I'm saying is and all
of a sudden just she had toime to prepare for the surgery. No,
I understand what you're saying. It was scheduled and all of that. It
was scheduled, ye surgery. Yes, so if it's a schedule type surgery,
and probably the doctor should have said something. But if it's a schedule
type surgery, could there be in and out of network? Yes? There
could when this happens, though, he said, if it was an emergency,
no, I get it. In an emergency that you get the help
you need and they can't. Nicklin done you? But are you telling me
if you have insurance you have no idea going in if you're going to have
in network or out of network. She needs, well, she should have
called. But yeah, the doctor should have been more forthcoming. The other
thing out there and sharing with Sharon, and maybe she's already done this.
She should call the Division of Insurance. I did that. Where did I
say, Sharon? Did they follow a complaint or they didn't say much of
anything. It just said that I was not part of the Surprise Act,
right what the Surprise Actor? Surprise Act? The Surprise Act means there can't
be any surprise billing. You have to know what you're in for. Recommend
Tom what's that? John? That was the other thing. I was going
to recommend this Surprise Act. But there are certain services that then covers.
So apparently, and Sharon, I didn't mean to up interrupt you. I
guess you said, technically the Division masurant said it wouldn't be covered under the
Surprise Act. I think it was them. It was Dora. Are we
talking about Dora dra that Division of Medical because I talked to the Attorney General
and he said, don't pay an arbitrary number and so and it is,
there's nothing listed to say what she did I mean, might you get an
estimate ahead of time? No? No, I all I have to show
for this is I signed a twenty percent release of some sort in all my
blur in my brain. And then this letter comes and I owe three thousand
dollar and so, and when I text them, they arrive, emailed them,
My insurance has tried to reach them, they don't respond, and I
mean, it's just been crazy. But anyway, so I'm just at a
loss right now because it's just like, even with a certified letter that I
gave all the documentation, I'm thinking I'm paying another facility charge, another facility
fee. I have documentation for that that I already covered that with solution.
Huh. How much apart from this, how much did the surgery cost you
apart from the well, my portion, I paid seven thousand out of my
pocket. That's apart from the apart from the twenty nine hundred. Apart from
the twenty nine hundred, I haven't paid that. Okay, Like I said,
Jehan, let's just tell it like it is rather than we can't make
things happen. So I want to know, are you are you saying based
on in insurance? It's in her policy blah blah blah. Was it up
to her to ask are there any out of network people? Is? Is
she responsible for this bill? She already paid seven she may have to pay
this? Is that what you think? What I've what I'd recommend Tom is
and maybe sharing if you've already done this, Have you gone back to this
particular doctor that says they were out of network? Well, the doctor wasn't
out of network. The medical assistant was out of network. Yep, okay,
the medical assistant that they were out neck. If you're going back to
them sharing it on, well, well let me ask you this. Who
did the medical assistant work for the hospital or the doctor that I think the
doctor? I think she assisted this doctor aside and that was the one I
strictly worked with, and when I was in the surgery that morning, she
was the only one that I remember going in under and coming out with.
Never knew that there was somebody else. And the insurance said to me,
well, a nurse could have assisted you and not this surgical assistant. And
I've understood from all those people I've talked to that this woman has done this
before. Thank you, Well, hold on, what woman are you saying
this? Wait? Are you telling me a surgical assistant works her way into
surgeries. Well, she's done it before. Where, Well, listen,
I mean I'm sure. Wait a minute, wait no, no, no,
now now we're off base, Sharon. I am positive that this medical
assistant doesn't get to pick and choose to go to surgeries and say, yeah,
I'm going to work my way into the surgery and get paid this don't
I don't even get what you're talking about. Well, what do you mean
she's done it before? Are you implying that this medical assistant or this surgical
assistant somehow schedules her own surgeries without the doctor and without the hospital. No,
I'm not saying that at all. But I what are you saying?
I am saying that she has charged an excessive amount before. Do you understand
she doesn't Do you understand that she doesn't set her charges? Right? You
do understand that? Well, I don't know. This is not an independent
I guarantee you that surgical assistant works for some medical practice, whether it's the
doctor that you have, or the hospital or some staffing agency. I doubt
that there's an independent medical surgical assistant who lends her services out and gets to
charge whatever she wants. John, Am I right or wrong? I might
be wrong? What do you think? I think you're right on that?
Tom? I mean, it's just like emergency room people. They're staffed by
a company, by a staffing agency of some kind, whether it's a practice.
But so there's nothing. This medical assistant did nothing wrong. Somebody just
didn't tell you what they should have told you and what I would do.
And maybe you don't have the money, but you're going to have to pay
it. It's a legit bill. Your insurance says you have to pay twenty
percent what I would do after that? And see I had something, John,
And why did I have this? I actually had before my surgery and
before any procedures I ever get. They give me a clipboard and it says
here is what's going to happen. And it actually says that you will be
billed for nothing else. What does that mean? John? I'm going to
send Tom. But that's part of the Surprise Act, isn't it. Yeah,
you said, Dan, you chanted with them. You know exactly what
everything's going to be done under that particular surgery. Now, why didn't they
have to tell her that under the Surprise Act? I'm not sure, Tom.
I mean, somebody from the Division of Insurance Sharon actually tell you you
were not covered by the Surprise Act. No, no one said anything there.
Well, you say, no, you mentioned something about the Surprise Act.
You said I'm not covered after the insurance or Dora or somebody told me
that. And I don't know. I don't have it written down. But
someone in this confusion has said that I was not part of that Surprise Act.
And I don't understand that either. But I went into the surgery thinking
it was doctor Asad, the real surgeon, and then this assisted person came
along, and then that was when I signed the twenty percent. I mean
that I had prior to that, I must have signed a form that said
I would pay twenty percent. Let's see, it's only to be okay to
this. Listen to this. Here's the Colorado Consumer Health Initiative and the Surprise
Act. Listen to what it says. When you receive non emergency care at
an in network facility and unknowingly have an out of network provider, consumers cannot
be built. You got to look this bill up. It was effective January
first, twenty twenty. That sounds pretty clear. To me, John,
it sounds clear to me too, But they're specific services, Tom. If
you ken't looking down they list all these different services. But yeah, I
would definitely. That's why I think she needs to approach the Division of Insurance
and so she can also call us. Tom will also be able to you
know, go and use our back back. I want listen. I want
to give you a phone number for two people. First, we'll give you
Integra Insurance and these guys are wonderful and if you ever need health insurance,
you should be talking to them. Three h three four six six fifty five
hundred. Okay, I'm sorry, that's okay. Three oh three four four
sixty six five five zero zero okay. Now, next one, I want
to give you people with consumer health initiatives. It's uh, what is it
called the Consumer Health Initiative? And I want you to call them and they
say for assistance or questions, you call three oh three. I haven't tried
this number, but I'm assuming it's still working. Three oh three eight three
nine one two six' one okay and there hold on. And I also have
a website for them co O Health Initiative dot org. You really need to
call you really need to contact them because I believe you shouldn't have to pay
this, but but we're going to take it one step at a time.
All right, No, no, no, it'll help you through this,
Okay, Just stay tuned. Three oh three seven one three talks seven one
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your home with Remax Alliance three all three nine two zero sixteen twenty two Hi
Tom Martino here three oh three seven one three talk seven one three eight two
five five. I'm gonna go to Buddy Mitchell. He is an expert on
floors and uh he has simply Floors Inc. Dot Com. And I have
an issue here with a floor that I wanted to talk about a house cleaner.
Uh use fabuloso to clean his floors. He doesn't know what brand they
are? Mark? Can you? Is it called luxury vinyl planking? What
is it called? Oh? My, Mark, what is it called?
Is he the wait? Was it Mark? Hold on? It was?
Yeah, it was. I'm sorry, Mike. Is Mike there? Yeah,
Mike, I'm sorry here? Yeah, yeah. So is it called
luxury vinyl planking? I would assume so. I mean it's just not waterproof
is a point. But but is it? Okay? And how long did
you have it? Put in? No previous owner? It's about seven eight
years old, okay? And what did the fabuloso do to it? It
caused swelling? I sent you pictures to live a troubleshooter. There's three pictures,
okay, cann act me see you. And the swelling isn't fabulous to
a spray, No, it's a big jug like a big two and a
half gallon jug. You can get a costo. Okay, did you send
this to us? By the way, yes, live a troubleshooter. It
should be in your inbox. I see it. Did you give it to
buddy, buddy? This looks like I mean, buddy probably should see this.
But buddy, it looks like the seams are lifting in a few areas.
Yeah, it's not. It's not LVP. It's more than likely laminate
if water had damaged it. Sorry, I have a cold. That's why
my okay so bad. That's what it looks like. It looks like a
laminate of some kind. Yeah, it does. There's no way to fix
there's no way to fix it, and other than to replace the boards it
swelled, or let it try out completely. But go ahead, it's discontinued.
It's the brand is Hampstead and it is the glueless lamb flooring, so
I can't get replacement for it. It would purchased a floor in the core,
right, so you just a lamin it. How many areas are swollen?
There's a feace. If I had a guess, there's probably twelve to
fifteen boards that need to be replaced, give her take maybe maybe a little
more. And you're saying, so buddy, his he's I know what he's
hinting at. He's thinking he's going to get a brand new floor. No
question is I want my I want my insurance company to chase her insurance company.
So do I contact my homeowners and shirts say, look is what happened.
I want you to represent me. Buddy. Have you ever heard of
house cleaners? This is what I have you on, and then I can
let buddy go. He's not feeling well, and thank you buddy for coming
on. But have you heard of people house cleaners damaging floors like this because
of this? Oh? Yeah, it happens all the time. So that's
one of Lauren Decore's waterproof lamb in its right, and it's not I hear
about it all the time, and so it got too wet and now it's
bubbled. The big question before he goes after her insurance company is this does
she have insurance? Does she have general liability insurance? I think she does
this? Yeah, yeah, she went on by it. And is this,
buddy, impossible to match with the new floors? No, it's it's
impossible. If it's discontinued by floor and the core. It's possible. A
lot of their products are like inventory reduction products from vendors, and so they
sell those products and then when they're gone, they're gone. That's why some
of their prices are really good on some of those products. Okay, thank
you, buddy. I'm not going to let you suffer any longer. Here's
what I here's the deal. I think you're going to have a tough time
because you're going to be faced with something called betterment and and I don't think
you're gonna like how that sounds. And do you know what that means?
By the way, simply Floorsinc. Dot com let me give him a shout
out, wonderful place if you're looking for flooring, and they they're experts.
Three oh three seven three one fifty three eighty. Okay, So, Mike,
do you know what betterment means? Yes, I'm very familiar, Tom,
listen to you for twenty plus years. Okay, So let's say you
take all that square footage and you have to replace it. Old is the
floor? Did you say? Eight years old? You get you get an
expert to say what the depreciation on that floor is. Because those floors.
They might be actually fifty years for all I know. I don't know.
You know, like if you take care of them, and then you're gonna
have to try to put in a claim. If you put an acclaim with
your insurance, you can do that. You know, it is a homeowner's
insurance issue. And then they then they will subrogate against her. But it's
going to be a claim against you with your insurance. Whether it's your fault
or not, it's going to count against you. And if you have any
other claims, do you hale when two years ago? Okay, it might
be good enough. Maybe not. Were you surcharged for that hailstorm? No?
Okay, you might be surcharged for this. What insurance do you have?
I think it stave Co. Hang on, okay, because Compass deals
with them. I want to get Compass insurance on two to talk about this.
Hang on, all right, Mark, what is your comment on Sharon's
issue? Go ahead, Mark, can you hear me? Okay? Yes?
What is your issue? What is your comment on? She had surgery
and she had to pay for an out of network, which is ridiculous medical
assistant without any kind of warning. Yes, so that happens all the time.
In my business. I'm a position assistant and I essentially do what that
young lady did, that is charging. When I consider an agent amount of
money for a surgery. There are nurses, there are position assistants, there
are surgical texts who turned first assists that do this business. She would see
that hired, probably not hired by an individual or a hospital, especially if
she's charging on her own. The physician requests their presence, Okay, but
what I'm asking is, don't you think she should be advised because it's part
of the medical surprise, the medical billing surprise Act. I agree the doctor,
the physicians who performed her surgeon should say to her, I am going
to request and assist have an assist on the surgery because I need an assist.
And as a result, there might be additional charges that you aren't aware
of, and I'm making you aware of now. It's unfortunate, But physician
don't care about how that person gets paid that they bring in to assist the
surgery. Yeah, they don't think. They only see as far as the
pay, thank goodness. Yeah, they don't think who am I inviting to
assist me on this case? It might be someone who's in network, and
it might not be you know what, that's really good information, Mark and
people have to watch out for that. But I'm saying that was one of
the reasons for this medical surprise of a surprise act. I don't see how
they get away with doing it. Okay, now we got more coming up.
Three oh three seven to one three talk seven one three eight two five
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his only customer when you choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three oh three nine two zero sixteen twenty two.
Hi, Tom Martine three oh three seven one three talk three oh three
seven one three A two five five. On this solar issue, I want
to talk to Brooke and Lay and Alexis, and I want to sum it
up because it's way way too complicated to go through each and every detail.
But Brooke in general, let me get this straight. They contracted with a
company to do solar and another company, of course, as they always do,
did the fulfillment. So one company knocks on the door, the other
company does the fulfillment, so they're dealing with two separate companies. The fulfillment
company is called is it one Solar? Yeah, so it's a little different
than that. So the contract written with one Solar, Valor is just a
dealership for them. So okay, that's fine. So Valor is a dealership.
They did the sale, right, yes or not? Yes? Okay?
But one Solar One Solar is the one that was supposed to instalve the
system, right, yes? And on their estimate? Did you look at
the estimate? They they estimated the system and they built it. Is that
right to begin with? They built the basic system according to contract. Is
that right or wrong? That's right. They're an EPC, meaning they do
everything from after the contract signed to PTO permission to operate or activation of the
system. So every Okay, so they built it, but they built it,
but there's a and and these people financed it, but there's a very
big problem with it. And the big problem is it can't be activated.
Is that right? Yeah, there's multiple issues with this one, but the
biggest problem is that it can never get interconnected with Excel until a substation is
upgrading. So the chances of Excel upgrading their substation for one person that has
a solar system, it's not going to work. Are you saying? And
this is what I need to know if anyone, even you with a legitimate
company red Rocks, roof and Solar, if you guys built a system,
is it true that you could not get it activated in that particular area because
of Excel's substandard grid. Yes, that is correct. Okay, So in
essence, are we saying that One Solar should have advised them of that or
should have made arrangements for that, or was there a way for this system
to be built? Was there a way that One Solar has not done that
could have been activated in this area? No. During the permitting process with
Excel Excel made it very explicitly clear that this wasn't a viable option, and
so no one in that area. No one in that area can have a
solar system. I new applications. The folks that already have a system that
are activated, sure they can keep them, but anything new until a substation
is upgraded, which is again due to four million dollar projects, like you
said, probably not going to happen anytime soon. Until that occurs, no,
no one in that area can go solar. So, in my opinion,
not a legal opinion, but my opinion, this company should have known
and never sold in that system. Yes, they should have canceled the contract,
but they didn't. Nope, they installed it and now the homeowner is
being charged by financing for it and the install that was performed with subpar work.
It never passed the City of Aurora inspection. Yeah, but it doesn't
matter if it's subpar. It should have never been sold. Yes, it
ever should have been sold. The reason it matters if it's subpar is because
the way it was installed. They're on what's called jumper cables essentially, so
Excel can just shut off their power whenever they want to. Because that's only
a temporary fix, and they've been set up that way for too long?
Okay? How long? From what I understand the install happened November or October
of twenty twenty two, so anytime from that point to today's date. Okay,
Okay, Now this is this is a big problem. So I want
to ask lay or Alexis, have you asked them to remove the system and
pay off the bill at the lender? And Ben, did you make any
deposits out of your pocket? Lawyer and Alexis direct to good lead always what
did you make a cash deposit or only the loan? Only the loan?
Okay? Now did you ask them to remove the system and give your money
back or pay off the loan? Okay? We recently asked this stay of
Colorado to start an investigation and they found that is so. And you never
gave One Solar permission to do the installation. I'm going to ask you that
question again. Then I'm happy you found that out that strain since your case,
have you asked one Solar for a refund? Yes, we asked them
for twoome take out the finals or provide a battery, got it? So?
In other words, provide a system you can use off grid or take
the system back now and of course fix it. So Brooke, you were
about to say something when she was explaining the State of Colorado doing an investigation.
Yeah, So anytime you have an issue, you can, especially with
Excel, you can always call the Public Utility Commission, which is the PUC
and open an investigation. And what that does is that means that the state
looks into your specific case to see who is that fault for whatever is going
on, whether it's a contractor or yourself or whatever. And so that's what
they did and through that investigation, Excel ran an extensive report because they were
required to, and that's when it was determined that the substation upgrade was required.
Okay, signed, So we I don't think we'll have I don't think
we'll have any problem establishing that one Solar is is in not in brit Well,
they're kind of in breach of contract. They're producing a system she can't
use. Are they demanding that she paid for those batteries? If the system
is to be used, they're going to have to add batteries. Is one
Solar willing to do that? So? Can I go a little bit into
this one? I know this is a little tricky. Well, I don't
want to brooke. I'm going to be really straight with you. It's got
to be something we can all understand. Right now, I understand they built
a system that can't be used. In order to use it, they have
to put batteries on it, or they have to remove the whole damn thing
and give a refund. So go on, go on from there. Yes,
So what they did was they said, you want to batteries, we'll
give you a battery. So what they did is they're giving them one battery
that's going to power their house for about three to six hours and only what's
called critical loads, meaning that they were going to take these folks offline,
knowing because of their expertise and their electrical contractor license, that these folks would
lose power every day because the battery that they were going to install. Is
I get it. The answer is the answer is they're not willing to install
batteries that will sustain the system. Well, that's the tricky thing. The
homeowners aren't aware of this because they just assume a battery means that their system
will be fine. Right, They're not electrical experts. So this is another
faction of what makes one Solar such a dangerous company to work with because they
have the expertise, they know what they're doing. Oh, I get you,
I get you, I get you. What they did is terrible and
they should and they should be chastised for it. What I want to know
is have have they indicated they will give a refund or not? I am
unsure if they said they would give a refund. But the whole point of
hopefully working with you guys on this is so give enough publicity so that no,
we no, we will do that. We will do that. But
I also don't want these people paying for assistant they can't use. Hold on
three all three, seven, one, three eight, two five five Go
with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance check up free, no
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help. You'll think you're his only customer when you choose Frank durand the real
estate Man dot com to list your home with Remax Alliance three all three nine
two zero sixteen twenty two. Hi Tom Martino, if you're a troubleshooter three
O three seven one three talk three oh three seven one three eight two five
five. Welcome to the show. Let's continue. What do we do?
Well, what we really have to do, is Brooke, What do we
have to do? I mean we have to get someone. First of all,
let people know about one solar, but we have to get someone to
work this, to try it. Now. Is there any law regarding the
financing? I'm not. Mark said there might be, but I couldn't find
one. Brook. Are there any laws that say if a system can't be
used that the financing that something has to be done? What do you know?
Yeah? So in the installation agreement it states that the insteller is responsible
for achieving permission to operate. Well, that's never going to occur. So
they're in breach of contract right there, which makes financing not valid. So
really, these folks have two things to do. Number one, they can
get one solar to pay for their battery system to go off grid, or
number two, they can have them remove the system and replace the roof.
Those are the two options they're stuck with right, right, I'll task that
they also if they know from the beginning, did they know from the beginning
that they couldn't have been activated in that area? It's in the initial stages
that one Solar didn't continue with the application the right way, and they would
have discovered this information had they done the right steps. What did they do
wrong? What steps did they do wrong? So, in the application process
with Excel, when cases come that the grid may not be able to handle
another solar system, there's something called a supplemental review. It's a two hundred
and fifty dollars fee. That's the only thing that one Solar needed to do
for Excel to say this is an possibility. Oh, I get that,
But is this a normal thing to do or outside of the norm. This
is one hundred percent normal any any solar company that's installed in Excel territory.
More than probably twenty projects have come across the supplemental report. Well, yeah,
but I'm asking this Filing a supplemental report is considered the normal course of
business. Yes, it is, absolutely so. They did not do They
did not do the application process properly. Hold on more coming up, go
with a sure thing denvers best roofer Excel Roofing dot com. You don't pay
a cent to your content. On top of it, time for an insurance
check up free no obligation comparison call Compass Insurance paying too much your coverage at
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You'll think you're his only customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three all three nine two zero
sixteen twenty two ripped you needed, That's who you don't have. Run anxious
as fast as we can. Shooter's gonna help. Come. This is the
Troubleshooter Show Now, Tom Martineky, Welcome to the show. Three all three
seven one three talks seven one three eight two five five. Genesis Total Exteriors
dot Com remember that name for your insurance damages from the roofing sophist Facia.
They can upgrade you to stucco or fix your stucco windows, doors, decks,
railingks, painting outbuildings or home improvements. Somebody I have known for a
long time. Genesis Totally serious dot Com. Now let's go to the phones
and listen. I want to go to Jeremy over at Compass, then back
to that Solar. Then I'm going to get to a question on a property
line and separate question on Craigslist, and then also a complaint on Goodwill,
and then we have an issue with United Health. Maybe I'll keep Jeremy on
for that one. Jeremy is with Well actually no, not for United Health,
and nevermind, I digress. Jeremy is with Compass Insurance, and I
want to ask them about this floor thing. Then maybe we get Integra for
the other one on the UHC health insurance thing. I believe it is now,
Jeremy, I have a question. If a house cleaner cleans my floors
and they warp because she used the improper chemical and mixture and too much water,
would that be an insurance claim. My floors are ruined, they're discontinued.
I have to replace them. It could be. I mean, I
really think that's gonna be one that you'll see covered, possibly by some companies
and not by others, because it's the peril he has safecover, he has
safecoat. I would think that could be. Yeah, Okay, it was
a one time event. It wasn't something that happened over time. No,
No, she went there and did it the next day or two days later.
They're warping and she has insurance. But I'm thinking that if he puts
in a claim they might subrogate, she would have to be covered for it
for them to subrogate. They're not going to subrogate unless there actually is coverage.
No, she doesn't have priage then yeah, I mean no. No,
I'm saying the homeowner the claim would have to be covered under the homeowner's
policy in order for them to subrogate, right, And I think I think
that's going to be the path. But here's what I'm asking. If they
subrogate and get reimbursed, does it still count against them as a claim.
It'll show up on their record. So it's more of an eligibility issue than
it is anything else. Now, most of my companies are not getting to
hit you for a subrogated claim. There are companies that would. So now
here's another thing something I would avoid doing. But depending on the company,
they could hold that against you. Here's another thing, Jeremy. If you
have a hailstorm two years ago that you claim and now you have this is
that considered too many claims. It's getting there. What's the dollar amount of
the damage on the floors. It could be ten grands. Yeah, I
mean a weather related claim and a subrogated claimer about the two best claims you
can have. So it's not just the number of them, but what are
they, you know, a water claim as far as how they count against
them exactly, and not so much from a charging but from an eligibility So
if you you know fire claims, water claims, those are pretty bad.
A weather claim A lot of companies can overlook that, or you know,
they don't necessarily hit you as hard from an eligibility standpoint. I don't think
if they had the weather claim and then the subrogated claim, they're still insurable,
but they're certainly potential. They may find a really good rate with the
company and then find out because of those two claims that are not eligible specifically
with that company, and you know that can cost them in that sense.
Now Mark mentioned something by text. He said, he said, what if
she claimed him time after time and then it warped? Would that make a
difference? That could right, So if if it's not sudden and accidental,
that that could be a problem. So if he's okay, then they're gonna
have to he's gonna have to work on that. And I'm not suggesting he
lies, but I mean all of a sudden, I don't know he had
to hang up, but he's listening right now. But if it happened over
time, he's going to have more of a problem. He is. Yeah,
why is that, Jeremy, Is it's still damage because the claim needs
to be sudden and accidental and it doesn't fit the sudden. Okay, thank
you. If it's something yeah, Now I want to remind you you can
get an insurance check up with Compass, and that's really important, and that's
finding out you're not under insured or over and short or what they're doing now
is sneaking up with actual cash value coverage, which is the depreciated amountains that
of replace Baseman or a percentage of the home value for your roof deductive.
But you could end up with hardly any insurance on your roof, so be
careful and get to get the free check up. Three or three nine nine
six nine thousand, Thank you, Jeremy. Three or three nine ninety six
nine thousand. Okay, now quickly, here I want to. I want
to answer ask Tom's questions. Tom, go ahead, you have a question
on a property line and another question, go ahead, Tom, Hey,
thank you. Yeah, my neighbor's got a new neighbor and they've got a
driveway that's been over the property line for probably over fifteen twenty years, and
now the new neighbor wants to put up a fence in there. I guess
they're getting a lawyer and all that. So how many years? I mean,
it's twelve driveway. I believe it's twelve years used to turn on his
truck in his train if he was openly listen carefully, if he was openly
using it openly, it becomes his after a certain Well, it's not automatic.
He has to file a lawsuit, but it's going to be easy and
it's going to be called adverse possession. Okay, yeah, all right.
That answers that now I will pass out along to them. My second question
is I'm trying to sell a vehicle and I got a message from a potential
buyer and they wanted me to send them a code on my phone with my
phone number. That a scam. Yeah, yep, the code that you're
going to say they're going to send the code is to get into one of
your accounts. Okay, yeah, so it's a scam I do with a
phone number. They have to have a code too, right, that's right,
and that's why they want you to send it. But they're telling you
the code is for a different reason. Why are they telling you? Well,
I was supposed to be a woman, So so says, my husband
is at work. And but what is this woman saying she needs this code
for? Oh, for her safety? What does that mean? I have
no idea. I just told her no code, I don't do, thank
you. So she was gonna there was going to be a code sent to
you and you had to send it back to her. Is that what it
is? Correct? Correct? Okay? That means that they're on one of
your accounts or going to be Okay, it's it's dangerous, man, it's
dangerous. And if you have accounts that text a code to you, you
need to change the password to those accounts right now? Right? Yeah,
no, I don't think I have anybody. No, then she might be
trying here's another thing that could be happening. She might be trying to change
your password and okay, and in order to do that, They're going to
ask for a code be sent to the phone on file. So she's going
to ask you to give her that code right now. Many times the text
comes and says, you know, let's say United Bank or whatever, this
is the code requested or sent by a United Bank. Do not give it
to anyone, right. I don't know how it's going to work. In
fact, if I were you, I don't know. Can you call her
back or does she have your number? I guess she got my number,
but I could I could probably text her back. Yeah, here's what I
would do. I'm serious, and we're not going to do it, but
I'd like to see where this goes and what kind of text and what it
looks like. Take a screenshot for me, but then don't send it to
her. Just let her send it to you. I'd like to know because
we can maybe figure out where it came from. So, in other words,
say to her, you know, on second thought, I really want
to get rid of this car, So just send me that code you want
me to text you, and then don't send it to her, but just
tell her that and then let's look at it. Right, would you do
that or not? I mean that can't do you any harm. I'll tell
you if you can do it, if you can call me back. Man.
This is a this is a common scam. Do not do it.
Three o three seven one three eight two five five. Go with a sure
thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until
you're content. Time for an insurance check up free, no obligation. In
comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies
find out now three oh three seven to seven to one help. You'll think
you're his only customer when you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three oh three nine two zero sixteen twenty
two. Hi Tom Martinez here, listen. I've been reading more about adverse
possession and I think it's eighteen years in Colorado. I hope that listeners.
So I think it's eighteen years, And uh yeah, I said, I
think I said twelve. Now I think I remember hearing twelve. But it's
that has something to do with taxes, and then there's also a question about
whether they have to pay you for that if they end up winning it at
court. Again, this is hazy. And if you call back, I'll
get our real estate attorney on as well to talk about that. Three zero
three seven one three talk seven one three eight two five five. Now I
want to continue with the solar problem. It's clear to me now by the
way Red Rocks Roof and Solar is our expert, also the ones the one
who are there there insulting lawyer and alexis with options and told them how to
what they would need to correct this. Redrocksars dot Com a good company,
so I don't want to mix them up with this problem. This problem was
caused by another solar company that sold them really a bill of goods when you
sell a system in a solar system and they use their affiliate too, but
basically it's one solar And when they went through the permitting process, they didn't
file enough paperwork to find out that this was not an area for solar systems
because Excel won't allow them unless their substation has been upgraded. They're not going
to upgrade the substation for a while. So if you build a solar system,
a new one in that area, U and Essence have to build it
off the grid. Well, that's not part of what One Solar quoted them,
And it's going to be fifty to sixty grand more to make it off
the grid. Is that right, Brooke? Yes, that's correct. Now,
it'd about four to five big batteries to go off grid now, and
that's going to be forty to sixty What are fifty to six? Here's what
I want to know though, what about the system that's there? Didn't you
say it was even if they supplied the batteries to go off grid. Didn't
you say the existing system also has other problems. It wasn't done right.
Yeah, it wasn't done right or nor to code. So there's a few
changes that need to happen. But the long short is first to correct the
electrical so Excel will put their meter back in so they're no longer on jumpers.
And then the second thing is to fix the solar system itself. If
they're not on a meter, how are they paying an electric bill? Yeah,
so this is a normal process. Anybody that upgrades the main panel or
does work like this, they know that it might take a couple of days
for the inspection to be ran. So this is a normal process. It's
not supposed to last for anything more than a week to two weeks. How
long has it been? How long have they been on jumpers? Because I'm
not in the process, I don't know. What I can tell you is
construction on This started the fall flash winter of twenty twenty two, so it
could be anytime from then to today's dates. Well, how have they been
paying an electric bill all that time? They're not getting charged in an electric
bill right now, but Excel will backdate them six months of what they think
that they've been using and they'll get one huge bill here as soon as that
gets turned back on. So as soon as we do our work to get
the right meter in, they're going to expect a bill of probably around eighteen
to three grand. And in addition to that, so did they hire you
to put in the batteries? We haven't been hired at all. This individual
is a family or is a friend and ex coworker of somebody that works for
me, and she said, hey, something's going on. Can you Oh
okay, I got it. Well, thank you for helping them out.
Now, Loy and Alexis, we need to lean on one Solar to get
them to refund your money, because it sounds to me like that would be
cheaper for them than spending sixty thousand. I don't know what do you think,
Brooke, what would be cheaper for them? So the cost of the
system is fifty four thousand on the installation agreement, plus they would need a
new roof because of all of the roof penetrations with this, and then the
electrical upgrade. So either way about breaks even without whichever option one or two
they go on. I'm wondering if we should just have Alexis sue them Alexis
and Loy, because I don't see how they can lose this. I don't
see how they can't. And not only that, I think they go after
them for damages and all the other stuff too, and go for a big
lawsuit. Do you have Does anyone have a contact at one Solar that will
talk? I did send you the owner's cell phone information, but pass that
I am unsure I can send you more contact information on them, all right,
which one of our deputies is chomping at the bit to talk to the
president, because truly it all comes down to this, don't let them get
in the weeds. It all comes down to this. They built a system
that can't be used period. Yes, and it's unreasonable to supply them one
battery and say just use your critical stuff. No, forget it, forget
it. This is ridiculous because what they would have to do is disconnect while
the solar system is running and then connect at night to one battery. Is
that what they's proposing essentially? Yes, they will lose power all the time.
This is ridiculous, ridiculous One Solar and who's the one who worked with
one Solar? Valor roof and Solar and Valor, in my opinion, is
just as bad. They've known that One Solar's done this type of work before.
This is exactly why I open up my own company. This is not
new and they're continuing to give them business. So Valor is still selling these
systems. Okay, so Chopper, are you listening to this? Yes?
I am Chopper, listen. I really believe what we need to do is
this Valor Solar we should call and we should call First Solar. All the
information is in that email, Kashina. Do you have her email as well?
Or do am I the only one that has it? Brooke? We
need to send that email to Chopper and Chopper, you need to go through
there. There's some cell. You don't have to know each and every aspect
of this case. All you have to know is they built a solar system
that cannot be used unless a full battery backup is installed. Not one battery,
but a full battery backup to the tune of fifty or sixty. Otherwise
they need to remove the damn system and repair the roof. Why because they're
in breach of contract. It even says in there, right didn't you read
in their book it says something about it. If they can't be activated,
it's a null and void cut. What does it say about that. I'm
not reading the contract, so I don't want to dictate, but the contract
does say one soleervice is responsible for achieving permission to operate or activation. And
that's what I mean. That's what I mean. That's the key. Chopper.
We need to get on this now again. Katschina, can you have
her send that email to Chopper Brooke. We're gonna ask you to send that
email to Deputy Chopper. We got more coming right up. Go with a
sure thing Denver's Best roofer Excel Roofing dot Com. You don't pay a cent
until you're content. Time for an insurance check up free, no obligation.
In comparison, call Compass Insurance paying too much your coverage at dozens of insurance
companies find out now three oh three seven to seven to one help. You'll
think you're his only customer when you choose Frank durand the real estate man dot
com to list your home with Remax Alliance three oh three nine two zero sixteen
twenty two times. Tom Martino here at three O three seven one three talks
seven one three eight two five five. I want to go to Clayton.
Clayton has a problem with UHC. What's going on Clayton? Okay, uh
This same situation happened ten years ago with that NAH and then they okay,
I'll just get to use some background. I'm from Denver. I've just been
stranded in Chinane for fifty two years, fifty three years anyway. The thing
is, what I'm trying to say is that my asthma is the worst for
every twenty five million people. I've been on this in Haaler for twenty seven
years now. Ten years ago, EDNA at first refused to pay for the
flovet HFA and haaler, which I have to have to survive. It stabilized
my asthma. And now for twenty years, you've been on an inhaler.
Oh, I've been on Inhaler's for over fifty years now, for over fifty
two years now, but for my asthma. But this particular inhaler I've been
on since nineteen ninety seven. Okay, so what's happening today, Let's go
to today. What's happening today is that United Healthcare refuses to pay for the
generic version, which I was told is one thousand dollars every thirty days.
Ten years ago. This was for the brand name. Now wait a minute,
are they Are they willing to go for the brand name? Yes,
however we can't get the brand name. My pharmacies say it's not available.
They can't get it's not in any warehouses, so we can't get it.
They can get the generic, but then United Healthcare won't pay for it.
So I've got a real situation here. I've tried to get help from.
So United Healthcare refuses to get a generic in hailer. Yes, even though
the price because they raise a thousand dollars. Oh, wait, is the
price more or less than the brand name. I think it's more. I
really don't know, but I think it's more. I know that the generic
or sorry, the brand name was four hundred and thirty two dollars ten years
ago, and ATNA first refused to pay for it. Later they finally agreed
to pay for it. And that's why I'm alive today. I'm a luck.
Okay, so there is a shortage of brand name Inhler's. What's the
name of the inhaler. The name of the inhaler's flow Vent HFA two hundred
and twenty micrograms. So flow Vent is the one. Flow Vent is the
one that you had. Yes, that's the brand name. And now,
okay, the one I need to get. Well, I need either one
either flown HFA two hundred twenty micrograms, but it has to be HFA because
that's the propellant, and then or it has to be Flutikason this is the
generic. Yeah, well, I know, I don't care about the name.
So all I want to know is there is a shortage of flow Vent,
and therefore now they refuse to a substitute. Yeah. Well, the
substitute that I'm being told I can have is something that I would die with
the transition. That's April twelfth. If I don't get help with this,
I'm pretty much dead that day or right after. And because I run out
and they want me to take beclomethasone dieperprian eate, which is basically the vancerol
and Hayler that I was on from the early nineteen seventies. So instead they
want to give you what you consider a substandard in haler or a hailer that
doesn't work or what yes and in hailer yes, that I would die if
I tried to transition to why why here's here's why. Do you have a
doctor that you go to regularly that can tell them this? Well, right
now in between doctors, I haven't. Well, you can't be for me,
you can't be you're you're you're never. You will never get this done
without a primary care physician on your side. Ever, Well, she's an
FNP anyway, what do you talk pologist? But she quit she quit on
December eighth. Are you still there? Yeah? But you got to get
another one. Do you understand? Yes? I do my life. Okay,
where is your primary care physician? I moved back to Legos Nigeria,
Layton and Laon. Anyway, your primary care physician is who what I mean
is not your pulmonologist. Your primary care My primary care is a nurse.
Right now, I'm between mds. But where is the nurse? Is it
with a practice? Yes? And they're looking for another MD. No.
No, I was going to try to go from an MD palmonologist, which
I had just briefly. I had one for twenty two years. Hey,
Clayton and Clayton, Clayton, I'm going to tell you something, okay,
because I deal with health things all the time. I'm just going to take
something. Because you keep saying the same thing over and over. Let me
explain this. No matter what happened in the past, no matter what happened,
it's not going to work now, okay, never Here is what you
need. Whether you get it or not is up to you. I'm not
going to argue with you. You need a primary care, not a palmonologist
right now. You need a primary care doctor or clinic like one meta.
How old are you nine? How much fifty nine? Okay, fifty nine?
You need a primary care so you need to find one, whoever it
is. And you have United Healthcare so find a primary care physician. That
primary care physician then has to make a recommendation to a pulmonologist. Then that
then they together can instruct United Healthcare on what you need. That is the
only way we can help you make that argument. If we call United Healthcare,
they are not going to argue with a patient over what the patient believes
they should have. You need a doctor to say, Clayton, you need
a doctor to say that that generic one or the one that they want to
give you is not going to work and it will kill you. Yeah,
I've got to tell you. I'm pretty sure it will. And Clayton,
what did I just say, Tatan, you can be pretty sure it's going
to kill you. They're not going to listen to you. Well, the
thing is, I would be the transition would kill me because I'll tell you
and I'll see it and take it easy to Tate and take it easy.
You. It just flew over your head. Go back and listen to the
phone call on YouTube. What I said was this, I am positive that
I know that you think it will kill you, and you might be positive,
and you might be correct. It will not change the minds of United
Healthcare. I'm going to say it for a tenth time. You need a
primary care physician. Then they have to recommend you to a pullmonologist, who
then makes the recommendation and says, yes, this will not work. United
Healthcare will not let a patient dictate their care. They won't. I'm hoping
he'll listen, but he won't. I'm sorry. I'm sorry that he won't
listen. I'm really, really, really really sorry because he's going to go
on and try to make an argument without any medical backing, and he might
be correct, it doesn't matter. I have gone through this with people one
hundred times. They always argue until you get a medical professional. And when
that medical professional and they're like really makes that recommendation, they have very little
they can do to deny it. Three oh three seven one, three eight,
two five five let's talk to and I'm sorry, but but again,
when people keep saying the same thing over and over and over, they think
somehow magically it's going to come to be RUSS. What is your question on
windows? Yes? Is this time? Yes, it is RUSS happening.
My daughter is getting some windows installed. I'm not uh, they're being replaced
and now now hold on in her whole house. Yes, just four windows
at this time is replacing four windows? Okay? And who is she using?
I'm sorry, who is she using for this? Well, she was
going to go to a lifetime and she decided to stick with Gravinas because which
uh the one in Englewood be more is it? What's the name? Is
it? Gravina's Windows of little Tin What is it called? Uh so the
actual name of the company, Gravinos Windows and Doors in Littleton, there is
no Gravina Windows and Doors. And look, I hate to be a pain
in the ass, but I'm asking okay, let me, let me make
it easier. Let me make it easier for you. There's Gravina Windows center
of Littleton, and then there is another Gravinas Windows. Okay, so I'm
asking you which one it is. It's Gravina's Windows and Doors. And I
believe they're in Inglewood. Okay, okay, hold on, they're on it.
Okay, good, thank you. That's the one. Okay. They
are not a bad company at all. We never get complaints about them.
And the other one is good too. They're they're not on my referral list.
And and I'm going to tell you why. I'm just gonna come right
out and tell you you are using Gravina's siding and windows, and they have
great reviews on our on our referral list, and they're on nine to fifty
West Evans. Uh. The other company is also a really good company,
really it is. We don't get complaints about either one of them, but
they have their brothers that don't get along. So it's it's a long story.
That's why I asked you. And so one of them is on our
referral the other one isn't. But the reason they're not on the referral list
is not because they're bad people, Okay, It's just that they're not going
to be ever doing the same thing. So I just wanted to make that
clear. I hate even talking about it. But the good news is either
company will do you fine on the actual windows. Now, what is your
question regarding the job? Well, my question is they're saying we don't have
to get a permit. You know, I'm building permits, and City of
Westminster says that we do, even if we're just replacing. And I'm wondering
if they're just after the money or you know, well everyone's after the money,
So I don't understand the permit will make If they don't get a permit,
they'll do it faster. Probably. I don't know the answer. I
believe you do need to permit. I mean I don't, but I don't
know for sure. I don't know for sure. So did you actually call
your municipal, your building or your daughter's building to apartment? Yes, they
said, no matter if we're replacing, you know, or installing new ones,
you need to permit. And uh Gravinas says that they don't have to
get a permit because they're just replacing the old windows. I'm honest to god,
I don't. I mean, if you're well, let's put it this
way. What counts is the building department. Where does she live? Oh,
about one hundred and nineteenth in Depew. Did you call her building department?
Yes, she's a it's Westminster and West Okay. So if they say
she needs a permit, she needs a permit. Yeah okay. So so
you know, here's what I would do. I would tell them you need
to permit, and if they don't want to do it, permit, go
to the other ground, go to the other gravenas. Yeah okay, I
mean, I don't know what to say, man, I don't know if
I don't, I usually know things like this here and there, but I'm
I really don't know about replacement windows. If you're not altering anything, I
don't know the answer to that. Now. We could ask other companies on
our referral list to see what they say, but it seems to me the
building department would know. Yeah, yeah, And they said, even if
you're replacing or not, you know, or installing new ones, you need
to permit that. Gravina says, no, we're just replacing. We're not.
Now listen, let me explain something to people after this, because this
is important regarding permits. You're gonna want to hear it. Right after this,
go with a sure thing Denver's Best roofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an insurance check up free,
no obligation. In comparison, call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three oh three, seven seven to
one help. You'll think you're his only customer when you choose Frank durand the
Real estate Man dot com to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two. Hi Tom Martino here three three seven one
three talks seven one three eight two five five. So on the windows,
let me just say this, RUSS. Whether they get permits or not,
they should get permits if they're required. I think all companies should get permits
if they're required. But the truth is this, the whole truth is this,
RUSS. The permit process, especially when it comes to windows and certain
home improvements, does not guarantee quality whatsoever. Okay, now that doesn't mean
that you shouldn't have or permit. What I'm saying is permits do not guarantee
or assure quality at all. If you're thinking, well, I want them
to have a permit so my daughter's safe, that's not the way you do
it. You pick a good company. I've seen just as many ripoffs with
permits and poor crappy jobs with permits as I have the scene without permits,
So don't I just don't want that to lure you into a sense of security.
For example, if they say, you know what, that's going to
cost too much and take too long, we're not doing it, and you
decide to go with another company, don't go with another company just because they're
going to get permits. Okay, that's what I'm saying. Okay, I
mean really, that's what I'm saying. I'm not telling you to do it
without a permit. I'm saying that the permit's not gonna it's not gonna do
anything. These inspectors are morons. Okay, they're total morons. In fact,
they don't know half of what these companies know, except when it comes
to electrical. They're really good electrical inspectors. Okay, let me give you
another idea. Well, no, I don't even think concrete inspectors for the
for footings and all that. No, I think the main inspector is electrical
and some plumbing inspections for major plumbing. But as far as doors and structures
and windows and kitchens and fast, forget it. They don't give you anything.
I'm Tom Martinez three oh three seven one three talk one hour ago.
We're going to take all of your calls, questions, complaints. Don't let
people snowball you. Let's help you out on the Troubleshooter Show. Go with
a sure thing Denver's Best roofer Excel Roofing dot Com. You don't pay a
cent until you're content. Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens of insurance companies find out
now three all three seven to seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate man dot com to list
your home with Remax Alliance three all three nine two zero sixteen twenty two.
Yeah, Rita you need so you don't have run anxious sustas as we can,
Shooter's gonna help come Man Dix is the Troubleshooter Show. Now Tom Martino,
Hello, I am Tom Martino. Welcome to the show. As I
love to say, the only show is kind anywhere. But the important thing
is that we help people. Now listen a lot of people. They may
not like the double barreled shotgun approach to truth, but it's the only way
I can help you. Really, if you are wrong, dead wrong,
and you're going off on the wrong assumption, you're not going to get the
help you need. But even if you were screwed and you think you have
a reason to go after the company, and it's not the correct reason you're
going to lose. Many times people don't find the main point of their problem.
I want to help you do that. We got to get something that
we can nab the other guy with when you call. Of course, if
you did something wrong, I'm going to tell you. But my main deal
is to help people. Sometimes helping is not getting money back or an exchange
or a refund, although we've gotten millions and millions for people. Sometimes helping
is letting you know where you went wrong or where the merchant went wrong,
and how to go after that part. It's directing and summing up the problem,
putting a handle on it. No one in the United States, no
one, not a consultant, not so called marketing and retail experts, not
attorneys, not anyone, not one person in America has talked to more consumers
directly than me. That's it. Not one I'm not bragging. It is
a fact. So what have I done over the years. I've listened and
listened and listened and cataloged. What is cataloging. It's remembering categories and cataloging
problems and solutions, So that is important. I often laugh when I see
people used as experts on TV and in newspapers, online all over as they're
experts, right, And I say, like, I saw this one.
Listen, I'm not putting her down. This one twenty six year old girl
woman who was called a consumer expert. I'm thinking, how is she a
consumer expert at twenty six? You barely you barely know how to flush your
teeth properly. Anyway, I'm just I'm just saying three oh three seven one,
three eight two five five, Hey, that better not be directed at
me. Dragon. Actually I did it, But Linda's got a transmission problem
with AMCO. Let's talk Linda. What's going on? Hi? Linda,
Hi, thank you for having me on. And by the way, I
want to tell you Jeopardy Chopper has an update on the permit process that Gravina
told him he didn't need to permit. He says he does and he was
upset he used somebody on our referral list, and we're going to give an
update on that. It's not exactly as he represented it. Lind to go
ahead. So what's going on with your SuPAR room? So I had my
subar roof I have a transmission problem. It was slipping. So Subaru had
it I had some issues with Subaru, so I decided to have it towed
to Amco on fifty East Tonago. And well, how did you choose Amco?
How did you choose Amco? Well, I mean googled best rated transmission
places. I called a couple places. They actually had a four point five
Google rating. Okay, and they were a national company, so I figured
I was pretty much When did you have it towed to AMCO? When?
Yeah? February twelfth? Okay, So now I want to know this and
then we'll work backwards rather than going through each step. What's the problem.
Did they not do something right? Did they overcharge you? Did they still
have your car? What's going on? And Co? Well, I just
got my car back after a month and a week. Okay. They told
me it was going to be three to five days to fix it. That's
why I had it. Toad, No, I get it. I get
it. So you just got your car back even though they promised it would
be done in three or four days. But what's the problem. The transmission
was slipping? Sweet? No, No, I mean I mean today,
what is the problem. Did they fix it or not? Well, they
gave it back to me and a day and a half, not even later,
I'm having on the driver's side noise coming major. Wait a minute,
Wait a minute. Is the noise is something that was never there before?
How is the trans mission? Is it slipping? As far as I can
tell? No, I was, and now there is a noise coming from
Linda. Where's the noise coming from the front driver's side? What kind of
noise area? What kind of actual area? Its like? It seems like
I have a flat tire, but I do not. Is it loud?
Is this noise? Is this more of a feeling or a noise? Is
it more of a vibration or a noise? Oh, it's a noise,
like a sad noise, like a flat tire. But does it go like
this? I need to know, Linda. Is it a thud like this?
Or is it every now and then? No, it's a said like
there's something every time the tire turns. Okay, got it? No?
I got it? Like thump thump dump dump thumb like And does it go
faster when you go faster? Sure? It does. Okay, So the
sound is a thud and it goes and it varies with speed. Correct?
Okay, I'm going to call our expert. That's why I'm asking this now,
and go ahead. Well, no, I was just do you feel
it in that? Do you feel it in the seat of your pants,
or do you feel it in your hands? Be floorboard? Mainly? Okay,
and okay, hold on and let's get an expert on What else did
you want to say? Well? I tried, and I actually told them
several times to also stop fixing it because I left the message they weren't taking
my calls. They refused it pretty much lift in to me and continued working
on it. Because well, what do you mean continued working, in other
words, on this problem? When you did you take it back to them
and they continued working on it. No, No, they when five days
were nine days were up after they said it would be three to nine days.
I get it. I was calling them and calling them, and they
kept ignoring the calls and kept going to voicemail. Were you were calling Why
were you calling them to tell them to stop? Yes, because that was
like, it's taking too long, weren't getting back. I get it,
And so you were, Linda. You were disgusted with them. You were
disgusted with them and wanted them to stop working. But they went ahead and
finished it. Anyway, How much did this job cost you for the transmission?
Six thousand? Well no, no, no, no, no,
no. You didn't just say that, did you? Wait a minute?
Six thousand seven under ninety eight? Subaru wanted eleven thousand, three hundred.
What did they do for six thousand? What did they do for six seven
hundred dollars? What did they do? They said they rebuilt. They there
was a part broken in the transmission, then they rebuilt this. Okay,
it could have been. So you have a brand new We're not a brand
new, but you have a rebuilt transmission, right, correct? Because they
don't make them anymore. I get it. Hold on, I got to
get our expert on. Hey listen, Kachina. Let's try Jeff Thick first.
He is good. Jeff Vick camera transmission. Listen, man, do
you heard that? Did you? She had? She had her transmission rebuilt?
First and foremost? I want to ask you on that twenty fourteen sub
sixty seven hundred bucks? What do you think that's kind of on the low
end? My god, it is? Yeah. Uh, that's CBT and
we've talked about it a little bit before. I mean, super has probably
the most durable CVT on the market, but it's also probably the most expensive
one work on. So you know, eight nine thousand dollars is pretty okay?
Good at least she didn't get ripped off with price if they did it.
Now, next question, what would be causing a noise on the front
driver side that's the left side near the tire. This sounds like a thump,
almost like she has a flat thumb thumb thumb, thumb, thumb and
it goes faster with speed, Da da dam and she feels it in the
floorboard. What do you think it is? Almost sounds like one of the
CV joints is going bad. Could that be? How many miles on this
Linda? Okay? Is that about time for cebe joints? That's not really
high mileage? What do you think? Not really high mileage? I mean,
I'm not surprised. I wouldn't be surprised to find one, but it
wouldn't be the most common. Would there be anything when they were doing the
transmission that would cause this? Uh, you know if the joint got separated
and then you know they tried putting it back together without pulling the boot apart,
and then actually putting the joint. But why would the joint I get
separated in doing a transmission when they pulled the transversion out and they pulled those
axles out. If they over extended it, you can pull it right out
of the joint. Does it sound see I don't believe in coincidences. Doesn't
it sound to you like it must have been something during that transmission? It's
a very good possibility, yes, And I would think that they would be
happy to take a look at it and confirm whether it was or wasn't.
Linda, will they take a look at it? Here's the problem. I
didn't ask them because I'm scared I wouldn't get my vehicle back. No,
No, Linda, Linda. But they owe it to you. They owe
it to you to make it right. And we already have our experts saying
that wasn't a bad price you paid. We can't assume they're doing something bad
to you. I listen. And the problem with telling you it's going to
be a few days and then waiting for how long total March a month and
a half? Is that what it was? Some months? In a week?
Is that? Let me ask you something, Jack, Is that unusual
nowadays with rebuilds like this. Yeah, necessartainly No, I mean okay,
and hold you up for week now. Hold on, that's Kimera Transmission Denver
and it's Transmissions Denver dot com. And here's what I want to tell you.
Is a good guy. But one thing he's not going to do is
throw shade if he doesn't have to. What he said so far was that
timeframe is not unusual, and that price was not unusual, and it wasn't
high, it was reasonable. So, Linda, the only thing you have
against this amco right now, The only thing is that they misled you on
how much time it would take. You need to get it back to them
before we even get involved. Honest to god, you need to call them
and then you call us back if you have a problem. But they owe
it to you to look at it, and it doesn't sound like they're trying
to take advantage of you. Three zero three seven to one three eight two
five five Go with a shore thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Wait time for an insurance check
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one help. You'll think you're his only customer when you choose Frank durand the
real estate Man dot com to list your home with Remax Alliance three all three
nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three O
three seven one three talk three O three seven one three eight two five five.
Welcome to the show. How can we help you? Let's go to
the phones, as we say, And I'm so sorry people have waited so
long. Honest to god, I'm so sorry some of you, like this
Uber driver Randy, I didn't mean to do that, Okay, I didn't.
Your account was suspended. I remember the problem, and god, we
it's just so hard. We don't know what to do. We've we've been
looking into it. But can you explain it to others? I'm looking for
your original call here as I as I ask you to explain it. What
happened with your account? Well, one day I signed on the Uber and
I've been driving for Uber for almost nine years, and my I got the
apps that I was blocked, and then there's no way to get on and
you just so you called. This says why am I blocked? Yeah?
I did, And they said because there were there was a duplicate account set
up under my name, so there was like so they suspected they suspected fraud.
Correct, yes, and there was nothing and there's nothing that you can
do to correct it. And that's what's pissing you off. Right, No,
I did correct it. Oh wait, you're calling with good news.
How did you correct it? Well, you know, at first I had
the final police report. I remember you had to do that. What else,
you know, send them all my different IDs? I remember you saying
that nothing happened. Nothing happened. They kept telling me I was suspended and
that I was in some kind of a queue to get a response back from
anybody. And I kept calling and documenting all my calls for almost three weeks.
I never spoke to the same person twice. I was always connected to
them. You know, I have to hand it to you for your tenacity.
Then what happened? Well, I think you know, I was always
connected to a call center. I believe that I was in India. Okay.
All the people there were helpful and polite, that they had no power
to do anything. And several weeks went by. I called back. I
told him I couldn't drive. I had to tell my story over and over
again, the same story told and then that we're going on three weeks now,
and I finally called probably I probably called them fifty times in three weeks.
Finally they I told them, you know, this is really killing me
because this is how I make my income. They finally elevated my my problem
issue with some type of higher end management that was in the Uber corporate office
in San Francisco. And what happened? And I spoke to this league for
five minutes and then she called me back in an hour and asked me some
more questions and I answered those, and then I was turned back on within
an hour. And what did they ever explain to you what happened or anything
at all? Well, there was another Uber driver that got the platformed for
a violation, you know, and they mixed them up with you. No,
got somehow that person got my information and used my information to create a
duplicate account, and oh, because they wanted to be Okay, listen,
man, you deserve your own dinger. You deserve your own dinger. Hold
on because you solved your problem with Tenacity and Randy. Did you keep that
lady's number or do you have it somewhere or do you know how to get
in touch with her if anything ever happens again. Yeah, but you're never
going to get back to those people. They have layers and the layers of
it. Oh my god, I am so happy for you. You want
to do a dual thing. Do they let you do both Lift and Uber?
I see some people with both signs and their window. Do they let
you do both? I've been doing both for I've been doing left for six
years, for nine years, so you were still able to use Lift?
Yeah, the Lift and this market has about twenty five percent of the business
compared to Uber. It's not even close. Well, thank you man for
letting us know we appreciate it. Three oh three seven one three eight two
five five. Jennifer, she has a friend. I believe we talked about
this with MS and needs cable or something. She Jennifer's a really good person,
caring about her friend. And I believe we recommend some broadband options and
all that. I'm not sure. Let's just continue and see if anything changed,
Jennifer. I think we Oh no, we didn't have anybody assigned to
this. She had a balance of four hundred dollars from her old bill that
needed to be paid off and before she can get cable at her new place.
Is that what it is, yes, sir. And the reason she
built up a balance of four hundred is why she was going to get the
essential Internet thing that was only ten dollars a month. But someone talked her
into going with Exfinity's mobile plan, and so she got mobile phones except from
Exfinity. Well, when she went to turn them in because she couldn't afford
it, she was thrown from a wheelchair. She got knocked out of a
wheelchair, and so that opened up a whole new can of worms. And
how did she wait, wait, wait, how did she get thrown out
of her wheelchair? You're not suggesting they did that, right? No,
No, I'm not suggesting that. No, she was on her way,
she was going into the po oh okay, I thought she went in to
turn over her phones and they came over and tumbled her. Oh okay,
so hold on, So right now, right now, she is in a
wheelchair right now, Yes, sir, she's been in it for the last
seven years and she can't drive anymore in that room. Did you say that
the building only gets Exfinity? Right? She was told that they have a
contract with Exfinity, and so the whole apartment complex is supposed to be exclusively
with them, and she can't get any other form of broadband, you said,
right. She was told that this was an Exfinity apartment complex. Man,
whatever the hell that means. So when she applied, they told her,
no, first, you got to pay off this four hundred bucks.
Whenever she went to try and get her WiFi turned on, they said,
you've got an outstanding bill of four hundred dollars. And she was like,
but I turned everything back in and they said, sorry, are they saying
they never got the old equipment? That's she said. She mailed it back
in, and that's all she knows is she mailed it, so she didn't.
I'm assuming what about Tom, what about the emergency status you were trying
to go for she was trying to go for originally? Is that available at
this building? Do they do that through Infinity? I couldn't tell you,
Tom. I didn't know what to research, or I would have come prepared.
No, that's okay. That's okay. You're very kind to care about
her. That's very nice of you. How do you know her? Are
you a healthcare worker? Did you say? Yes, sir, I'm her
caregiver. And this is a new job for me. I used to work
the bars. I was a bartender at the bars and stuff. So this
is brand new for me, jumping into caregiving. And I got my CUMAP
certification so I could hand out medicine and things. And I just started taking
care of this lady. And she's young, and she has a young kid
who wants to play video games and such, and they need that Wi Fi
connection to be able to do that. And I said, well, Blenny,
hell Tom Martine, because he's okay, it's all right, So we
do we we can give this to one of our deputies to call over to
Infinity to see if they can say, look, this woman didn't even want
to spend all this money and she sent everything back and she needs cables.
She's disabled in a wheelchair. I think we can talk him into it.
I think so, hey, Kachina helped me out here, because my laptop
is sleeping. Yes, I need to know if is dollar still there?
Yeah, dollar is still here? And he's already working on another Exfinity deal,
so this might be Yeah, that is good. You know that is
good. Okay, good, good, good, thank you. Let's do
that. Let's do that. Hold on and we're going to put you in
touch with one of our deputies to see if he can do it. I'm
looking for the original call here. I think I can find it. Jennifer,
you called last week. Thank you so much. By the way.
Yeah, a deputy dollar I'm giving it to and then we'll see what happens.
Three oh three seven one three eight two five five Go with a sure
thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until
you're content. Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens of insurance companies find
out now three all three seven seven one help. You'll think you're his only
customer when you choose Frank durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero sixteen twenty two. Hey
Tom Art out here l three seven one three talk seven one three eight two
five five, Jerry, what's going on, man? What's happening last week
about my deck? Oh? Oh yeah, here's what you said. You
said, look, I'm getting a quote. It's twenty one grand. It
was ten by eighteen or something like that from Grand View or something. And
then so then I said, you know what, let's you know, we
had Genesis Total Series on. They said, you know that price isn't terrible
if you needed deck, But of course they didn't look on site. Then
Bob from L. E. M. Landscaping, he agreed to go out
and inspect the area for you and to see, you know what the situation
is. What happened Jerry? Yeah, well I was under the impression that
the deck had rutted out on meth you know, some of the choices.
Yeah, but he looked at and he said they hadn't. And all we
have to have done is he gonna pus some two by tens and they're to
brace in between the floud joyces. Yeah, something to screw into because you
others had fallen out of here over the years. And he was so he
was going to reinforce the frame and what else. Yeah, that was pretty
much it. He was going to you know, get the screws of stuff.
Drive him back down incause someone been lifted up over the years. But
he saved me a ton of money. He was sound a really good guy.
He was going to come out yesterday, but you know, with the
weather, he couldn't do it. But right, you know, towards the
end of the week he said he'd be out there. You can trust him
for sure. Yeah, you'll love him. So I want you to read
Yeah I already did. Oh he's pretty straightforward. You know. We use
him a lot around the house. Let me tell you something. We got
quotes that were so damn expensive for our sidewalk and he did flagstone. Oh
my god, did he do a beautiful job. And it was pretty inexpensive
and I paid, Yeah, we paid, But Jerry, thank you.
Elim Landscaping by the way, three oh three five sixty four ninety one oh
four. They're at referral list dot com. Appreciated Paul, what's going on
with your contractor? Hey Tom, thanks for Nicoll. Yes, sir,
I got kind of a long story, but I'll try to make it as
short as they can. Hired a con tractor back in November. They started
the job. I found out. Who is it that you hired? Uh,
I don't know if I want to mention the kind of We're in the
middle of the middle of it right now. Okay, so I want,
I totally want to out them, and I will as soon as I can.
But what did you hire them to do? Uh? To remodel a
master bath and kitchen. Okay, so we hired them. They you know,
the kitchen is not a problem. It's really the problem is the bath.
Well, they insisted that we didn't need permits because they were just going
to be replacing like for like. I didn't really necessarily agree with them because
the contractors that we talked to had all talked about getting permanents for the job.
But I was okay with their story as far as what they said because
they had license electricians and plumbers who are going to be doing the work.
So I had put into the contract that if there was any permitting issues,
if there were any permits that were required that we did not pull, that
the company would be responsible for taking care of all of that. So I
was comfortable with them saying we didn't need a permit as long as they had
licensed contractors. Well, when I asked for the licensed contractors information. They
came back and told me, well, we're sorry, he's actually licensed out
of Missouri, not anywhere in Colorado, at which point I said, what
kind of license are you talking about? What was he doing for you?
Well, he ended up gutting the entire master baths, which we were really
just going to be But I'm going to ask you to me. You hired
a company and then you keep talking about this other guy. So did you
hire this other guy or a company who we contracted with? This company and
they had the subcontractor, Okay, their subcontractor, but he can work under
their life, he can work, he can work under their license. Yeah,
but apparently they don't have a contractor's license either. Okay, keep going.
Okay, So they had no ability or they had nobody on as far
as I know, working on my project, who is capable of actually applying
for them. Did they do a bad job? Where is the project right
now? Well, the project right now is we've worked with them and they
have been dragging their heels for a long time here. But right now we're
at the process of we're trying to come up with a way to separate with
them. Yeah, but how much of the bath is you said, the
kitchen's fine. How much of the bath is done? I would say eighty
percent of the bath is done. If I asked the contractor, would they
say they're done or would they say they're not done? They would probably say
they're not done. Okay, I basically, why did you stop them?
Do you want to just cut bait now and move on? Well, they're
suggesting cutting bait and moving on and basically offering either we pay the full price
of the contract and they will complete the job, or we pay a partial
amount for the essentially the part that we owe them. Uh, and then
they'll just walk away with from the job. But neither of those options sound
bad to me. Hold on, We'll come back and figure out the hold
on, Just hold on, they sound like good options to me. You
either get a refund for what they didn't do, or you pay them the
whole thing and they finish it. That's what I would suggest. But hold
on, we'll figure out why you're having a problem with that. Three oho
three seven one three eight two five five Go with a sure thing Denver's best
roofer Excel roofing dot com. You don't pay a cent until you're content time
for an insurance check up free no obligation comparison call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now three all three seven seven
to one help. You'll think you're his only customer when you choose Frank durand
the real estate Man dot com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hime Tom Martine here three oh three
seven one three talk three oh three seven one three eight two five five.
Okay, So, uh, Paul, with your contractor what do you want?
They offer it either a full refund, excuse me, a refund for
what they've done, chiuse me for what they haven't done, or finishing the
job. So what do you want other than that? Because that's what we
if we call them, that's what we would ask for, right, Yeah,
I mean really, what I'm was hoping for is be some some advice
as far as what I should be doing. Right you know, I've kind
of stumbled my way through this. This is the first model we've done.
And again, so so what kind of advice? What kind of advice do
you want? Just as far as I mean they had already agreed to further
discounts and other other concessions to the contract that they're not offering now. They're
basically saying you have to pay the full contract for them to finish, or
pay a certain amount to get to a point for them to essentially close the
permits that they ended up finally pulling essentially what they did, Like I said,
they started the job with without a life and contractor who did all the
electrical and all the plumbing work, and so bottom line as well, why
won't you let them finish? They are say, Well, Number one is
because I mean, you have a contract, and I'm not understanding what they
did that was so egregious that you don't want them. What is it they
lied to us to induce us to sign the contract in the first place.
About what they promised us that they had licensed contractors, you would be performing
the job. Okay, here's what matters to me more than anything. Okay,
right now, because you're in deep, I'm talking about practicality, not
perfect perfection. Perfection you're not going to get it's too late. Right now.
You just want to make sure that the job is done properly. It
doesn't matter if their license. You're on right, Petically, I guess what
I'm asking is should I tell them to go pounce out and tell them to
sue me for the money and then bring up the fact, well, how
much you own right now? How much do you own? In total?
We owe them an additional fourteen thousand. They want eight thousand to walk away.
Well, you have to do the best on your own. Look at
you're gonna have to negotiate something. If it was me, If it was
me and the work is fine, I'd let him finish. That's what I
would do, And if anything else, I might hire an independent inspector to
look at it. Really, that's what I would do, because listen,
I'm not saying that the greatest company. I don't know who they are.
I don't know who they are. But what matters to me what I'll tell
you their name. Their name is a lap cabinetry and granite company, Okay,
in Denver? All right? And like I said, in my opinion,
they were completely dishonest with us. We would never have signed the contract
with them if they told us that they could not have handled a bathroom remodel,
that they did not have permits the ability to pull permits that they did
not have a life and contractor to do the job. We would look at
it, look at then then right, you're still not hearing me. If
they do, if they do a good job, why do you care.
I'm worried that the that the work that though will be finishing up, they
won't do a good job with. But they've done a good job so far.
I can't help listen. Like I said, I can't control your thoughts.
You got to do what you think is right. Let us know what
you want from us, because I have no idea why you called. You
kind of made up your mind. I'm Tom Martinez Moore coming up. Oh
no, we're out of time. I'll see you tomorrow. I'm sorry,
Paul. We can talk tomorrow if you want. Seriously, remember three oh
three Archino see M. M.