WEBVTT 1 00:00:00.520 --> 00:00:14.560 Yeah, news need advice, so you don't have in Just sus fast as 2 00:00:14.640 --> 00:00:21.679 we can show. Shooter's gonna help. Come man, this is the Troubleshooter 3 00:00:21.800 --> 00:00:27.120 Show now, Tom Martinez, Welcome, my friends. Welcome to the only 4 00:00:27.239 --> 00:00:31.000 show of It's kind of here to solve problems, answer questions, take your 5 00:00:31.039 --> 00:00:34.119 complaints. In fact, it's card day here. It's a Troubleshooter show. 6 00:00:34.119 --> 00:00:38.960 I got Kevin Colkin in studio with me and we're gonna dive into any issues 7 00:00:39.039 --> 00:00:43.840 you have with cars. But don't forget this show is about getting well, 8 00:00:44.600 --> 00:00:47.439 kind of getting revenge. Is that a way to put it? I mean, 9 00:00:47.479 --> 00:00:50.560 I kind of like saying that harsh. Well, I'll tell you what. 10 00:00:50.679 --> 00:00:54.320 You have a contractor show up and promise to do something, and you 11 00:00:54.399 --> 00:00:58.079 put money down, which you never should do, and they decide not to 12 00:00:58.119 --> 00:01:00.840 show up or do a horrible job. You can get your pound of flesh 13 00:01:00.840 --> 00:01:04.120 here. We'll try to fight for you. We'll go after that bad. 14 00:01:04.480 --> 00:01:10.200 Justice is good, but I still like pound of flesh a little bit. 15 00:01:10.560 --> 00:01:12.879 There is sometimes when the guy ripped you off, and let's say he's a 16 00:01:12.920 --> 00:01:18.359 drug addict or the girl. It doesn't matter whoever rips you off. They 17 00:01:18.400 --> 00:01:22.000 have nothing. They blew your money. There's nothing to get out of them, 18 00:01:22.239 --> 00:01:26.439 but to expose him. Piece of crap they are. I'll put him 19 00:01:26.439 --> 00:01:29.000 in jail. Yeah, that's nice if you could put him in jail, 20 00:01:29.040 --> 00:01:32.000 too bad, You know what I do believe. Do you guys think Denver's 21 00:01:32.000 --> 00:01:36.680 getting better? I'm talking on against criminals right now. I know we're Aurora, 22 00:01:36.840 --> 00:01:40.400 and I believe Denver changed some of the laws on car theft's. For 23 00:01:40.439 --> 00:01:44.319 a while there, you could steal pretty much any car and it would be 24 00:01:44.359 --> 00:01:48.519 a zero bond. No. I think they finally realized they went too far 25 00:01:48.680 --> 00:01:51.519 one direction. They're starting to come back towards the middle. Yes, they 26 00:01:51.560 --> 00:01:56.280 came back. I think they're coming back. I still don't know. I 27 00:01:56.319 --> 00:01:57.560 mean, I honestly, guy, don't know. Kell. I think they're 28 00:01:57.599 --> 00:02:02.200 watching others like Oregon and what they're going through, and I know we try 29 00:02:02.239 --> 00:02:06.200 to copycat all these people and it ends up in a horrible deal. I 30 00:02:06.239 --> 00:02:12.840 do want to say this though, this show three hundred million dollars cash merchandise 31 00:02:12.919 --> 00:02:17.360 exchanges refunds services directly due to this show. So if you do have a 32 00:02:17.400 --> 00:02:21.879 problem with someone out there and it doesn't matter, it doesn't matter where you 33 00:02:21.919 --> 00:02:25.879 are. Our podcast is one of the most downloaded on the iHeart network around 34 00:02:25.960 --> 00:02:30.000 the country. We have people listening in every state. We help everybody out 35 00:02:30.000 --> 00:02:34.879 there. You don't have to be in Colorado. Our reach is strong and 36 00:02:35.000 --> 00:02:38.159 it's vast. Three zero three Martino. We have two lines or one line 37 00:02:38.199 --> 00:02:42.719 open right now. I'll always let you know when the line's there, But 38 00:02:42.840 --> 00:02:46.039 please tell your friends, tell your family. Three zero three Martino works on 39 00:02:46.360 --> 00:02:50.479 and off the air. You can call any time you got a problem in 40 00:02:50.560 --> 00:02:52.800 the middle of the night. Well we're not going to answer the phone, 41 00:02:52.800 --> 00:02:55.159 but you can leave a message and we'll reach back out to you to try 42 00:02:55.159 --> 00:03:00.439 to help bad landlords, bad doctors, bad attorneys. That's something we're getting 43 00:03:00.479 --> 00:03:02.960 more and more calls on. By the way, people not happy with their 44 00:03:04.000 --> 00:03:07.879 attorneys. I bet you ninety percent of it is the same thing with doctors. 45 00:03:07.120 --> 00:03:12.319 It's lack of communication. How were you at communicating? That's Deputy Doc. 46 00:03:12.360 --> 00:03:15.039 By the way, let me for new people out there. We have 47 00:03:15.159 --> 00:03:20.039 deputies at Volunteer Force and then we have lists of experts at referral lists dot 48 00:03:20.080 --> 00:03:23.439 com. Deputy Doc has been with us for years and years. When we 49 00:03:23.560 --> 00:03:25.879 have a problem, we'll assign one of the deputies to it and they reach 50 00:03:25.919 --> 00:03:30.919 out. But prior to volunteering for US, and you also volunteer for AARP. 51 00:03:31.240 --> 00:03:35.719 Yeah, and for AARP you do fraud fighting. Absolutely, say have 52 00:03:36.520 --> 00:03:40.479 a nationwide thing called AARP fraud Helpline. Yeah, that's nice. My dad 53 00:03:40.520 --> 00:03:44.680 did that way back in the day. Now, Deputy Doctough, when you 54 00:03:44.719 --> 00:03:47.240 were a doctor, I want to ask you this. You brought up communication 55 00:03:47.400 --> 00:03:53.759 with attorneys and doctors. How were you didn't most of your staff? Really? 56 00:03:53.680 --> 00:03:57.599 If I go back to when Suzanne had both of our children, or 57 00:03:57.599 --> 00:04:00.000 we had both of our children, she would we would both go to the 58 00:04:00.000 --> 00:04:05.080 appointments. I'm not talking about that, but the communication with the doctor and 59 00:04:05.199 --> 00:04:10.719 Suzanne tell me if I'm wrong on there. The communication with Varma that was 60 00:04:10.759 --> 00:04:15.439 one of the doctors, for example, was pretty much only when you were 61 00:04:15.519 --> 00:04:19.360 in front of the doctor. All the other communications was with the office. 62 00:04:19.399 --> 00:04:21.839 Suzanne. Would you say, that's right? What's up about? Well, 63 00:04:21.920 --> 00:04:26.879 Varma was a lot more personalized than that. I could talk to her directly 64 00:04:26.920 --> 00:04:29.079 all the time back in the day, But I don't know if that's how 65 00:04:29.079 --> 00:04:31.839 she does it now. Hold on, doc, my current primary physician. 66 00:04:31.959 --> 00:04:35.720 For example, the only time I ever talked to him is when I'm in 67 00:04:35.800 --> 00:04:40.199 the office once a year for my physical. So go ahead, where are 68 00:04:40.199 --> 00:04:42.279 you going to say? Well, I think I was a little bit unique. 69 00:04:42.360 --> 00:04:46.800 We had no phone tree. When you called my office. Like with 70 00:04:46.959 --> 00:04:50.600 John Fuller, you got to speak to the reception of the nurse right away, 71 00:04:50.800 --> 00:04:55.560 yep, and actually coping. Yeah. But with John Fuller, a 72 00:04:55.639 --> 00:04:58.800 lot of times you're talking to the attorney right away, right. God, 73 00:04:59.040 --> 00:05:00.399 if it was a medical problem, the receptions to put it right through to 74 00:05:00.439 --> 00:05:03.680 me. I mean, if it was an appointment, obviously I didn't need 75 00:05:03.720 --> 00:05:06.639 to be involved in that, yeah, or any kind of issue, they 76 00:05:06.639 --> 00:05:10.680 would go right to me. So but you think a lot of doctors and 77 00:05:10.720 --> 00:05:15.079 attorneys lack communication. I'll tell you Kopik, who is the main insurance company 78 00:05:15.519 --> 00:05:19.519 gives us SeeMe credits. We have to go to lectures on how to communicate 79 00:05:19.560 --> 00:05:25.800 with patients. That's pretty interesting and how And the big thing is if there 80 00:05:25.839 --> 00:05:29.560 is an issue, if there's a problem, if there's a mistake, how 81 00:05:29.600 --> 00:05:31.439 to tell the patient, how to deal with the patient. You don't hide 82 00:05:31.480 --> 00:05:34.720 it, you don't run away, you talk about it. Yeah, And 83 00:05:34.759 --> 00:05:38.920 that solves a lot of issues. Mark Well, I appreciate that. Doc. 84 00:05:39.040 --> 00:05:41.480 Listen, this hour, by the way, brought to you really quick 85 00:05:41.720 --> 00:05:44.560 Ideal Home Loans. I love these guys. I'm going to tell you something 86 00:05:44.560 --> 00:05:47.160 about them. Even though interest rates, hopefully they're going to start coming down. 87 00:05:47.199 --> 00:05:50.600 But if you have to sell right now, or you have to buy 88 00:05:50.600 --> 00:05:55.160 a house, maybe you're getting transferred, having another kid, maybe you need 89 00:05:55.160 --> 00:05:59.480 to downsize to put some cash in. It doesn't matter if you refi with 90 00:05:59.600 --> 00:06:02.920 them right now to get cash out or if you're moving if interest rates drop, 91 00:06:03.040 --> 00:06:08.040 Listen, I don't know any other company that does this. Brent Ivensting 92 00:06:08.240 --> 00:06:12.000 is a genius and he's looking out for you. If rates drop in the 93 00:06:12.040 --> 00:06:15.360 next two years, they will refi you for free. In other words, 94 00:06:15.399 --> 00:06:19.480 if they refi you at six seven percent right now and rates are down to 95 00:06:19.560 --> 00:06:24.120 two or three percent in a year or two, they're going to refy you 96 00:06:24.560 --> 00:06:29.199 for free, so there is no risk if rates do come down. I 97 00:06:29.240 --> 00:06:30.759 want to give there Actually, I'm just going to give you this out. 98 00:06:30.800 --> 00:06:35.480 Go to Ideal home loans dot com. It's simple as that Ideal Home loans 99 00:06:35.560 --> 00:06:39.560 dot Com. They're doing a great job. I love Brent. He's a 100 00:06:39.600 --> 00:06:43.360 great owner. Now let's jump right to the phone lines. I'm going to 101 00:06:43.439 --> 00:06:46.439 go to a Toyota issue. It is car day, and it's an issue. 102 00:06:46.519 --> 00:06:49.920 Is it with the car? Sky? I love that name, by 103 00:06:49.920 --> 00:06:55.120 the way, Sky? Is it with the dealership or Toyota the manufacturer? 104 00:06:55.160 --> 00:07:00.879 What's the issue? Sky? I see there? Up? Am I hitting 105 00:07:00.879 --> 00:07:05.079 the wrong button? That is a possibility? Hey, Sky, are you 106 00:07:05.120 --> 00:07:09.639 there? I'm here now? Oh hey, go ahead, Sky? What's 107 00:07:09.680 --> 00:07:13.360 going on? I was thinking in the back of my mind, male or 108 00:07:13.399 --> 00:07:15.519 female? I want to tell you where I went because everybody out there and 109 00:07:15.639 --> 00:07:18.160 I said, Sky must have thought that is that? What do you think, 110 00:07:18.240 --> 00:07:21.199 Kevin Reagon? I thought it was a woman. I thought it was 111 00:07:21.240 --> 00:07:25.839 a woman too. Go ahead, Sky, what's going on? So it's 112 00:07:26.399 --> 00:07:30.439 yeah, it's an issue with the car. It's a twenty eighteen cameras Okay? 113 00:07:30.480 --> 00:07:35.439 Did you buy it new slightly used? Okay? And when did you 114 00:07:35.519 --> 00:07:42.959 buy it? Uh? Three years ago? And who'd you buy it from? 115 00:07:43.839 --> 00:07:46.000 I bought it from Epic Park Okay. So what's going on with it 116 00:07:46.120 --> 00:07:53.879 right now? So the issue is actually with the group, Toyota's service department. 117 00:07:54.040 --> 00:08:00.560 So what happened last Christmas. Christmas of twenty twenty two, just over 118 00:08:01.240 --> 00:08:05.040 a year ago, started getting some noise in the front end. So I 119 00:08:05.040 --> 00:08:07.040 took it in. Figured it was the swave bars, because you know I've 120 00:08:07.120 --> 00:08:11.800 I've done there before. It turned out to be the slave bars, and 121 00:08:11.879 --> 00:08:13.199 so I was like, all right, well, let's get a fixed. 122 00:08:13.240 --> 00:08:16.879 I got a warranty. Was it just a little loosey goosey in the turning? 123 00:08:18.639 --> 00:08:22.839 Yeah, it wasn't really even didn't even feel loose. Its just some 124 00:08:22.959 --> 00:08:26.480 clicking noise, you know. Okay, Kevin has had a big deal on 125 00:08:26.519 --> 00:08:28.439 a camera. No, he's talking about the swave bar links. Yeah, 126 00:08:28.600 --> 00:08:33.679 just then itself. Yeah, okay, keep going man, Yeah, yeah, 127 00:08:33.840 --> 00:08:37.600 basically the links. But I guess they're the studs that they wear out 128 00:08:37.600 --> 00:08:43.600 and click anyway, So I had him replace it through my warranty, and 129 00:08:43.919 --> 00:08:48.519 you know, I like them parts, so I requested the parts. You 130 00:08:48.519 --> 00:08:50.679 have to pay a little extra even through the warrants. Understood, keep going. 131 00:08:52.200 --> 00:08:54.320 So this wasn't a manufacturer's warranty, by the way, Sky, this 132 00:08:54.480 --> 00:09:00.279 was a secondary Okay, So what happened? They replaced it. Everything seem 133 00:09:00.279 --> 00:09:03.720 good now, what Yeah, everything's good. Jobs for over a years in 134 00:09:03.879 --> 00:09:09.120 last week, noise came back. I took it to Mountain States this time, 135 00:09:09.679 --> 00:09:13.399 and anyway found out that the sleep bars they put in there were uh 136 00:09:13.440 --> 00:09:18.159 aftermarket, which I requested. All right, so Sky, hold on, 137 00:09:18.240 --> 00:09:20.279 hold on. I think I see where you're going. So basically the issue 138 00:09:20.759 --> 00:09:26.120 is this, You paid extra, requested the OEM parts on the invoice. 139 00:09:26.159 --> 00:09:31.639 Does it show OEM unfortunately they didn't put that in. Does it have a 140 00:09:31.679 --> 00:09:35.360 part number? It does have a part number. Does a part number go 141 00:09:35.440 --> 00:09:39.039 back to an OEM Toyota part No? The part number they put in there 142 00:09:39.080 --> 00:09:43.840 in the part number that's in the invalid is the aftermarket? Are they willing 143 00:09:43.919 --> 00:09:46.840 to do anything now when you talk to them? No? All right, 144 00:09:46.879 --> 00:09:50.240 hold on, hold on, hold on, Sky, I gotta take this 145 00:09:50.360 --> 00:09:54.440 break. That's pretty interesting. The problem is there's no proof here. I 146 00:09:54.519 --> 00:09:56.120 wonder if they admit to it. Then I'm gonna ask Kevin. I want 147 00:09:56.120 --> 00:10:00.480 you to think about this during the break, Kevin, does it really matter 148 00:10:00.600 --> 00:10:03.799 one of the parts. When I think of a swaybar, or a swaybar 149 00:10:03.919 --> 00:10:09.120 links or a lot of undercar parts, I think of Moog, and I 150 00:10:09.200 --> 00:10:13.919 would argue Moog is as good, if not better than OEM. But let's 151 00:10:13.960 --> 00:10:18.080 talk about that and a lot more. Dot Rosiebill. You guys, hold 152 00:10:18.120 --> 00:10:28.039 tight. You're listening to the Troubleshooter show. Go with a sure thing Denver's 153 00:10:28.080 --> 00:10:31.440 best roofer Excel Roofing dot com. You don't pay a cent until you're content. 154 00:10:35.799 --> 00:10:41.080 Time for an insurance checkup free no obligation comparison call Compass Insurance paying too 155 00:10:41.159 --> 00:10:45.399 much your coverage at dozens of insurance companies find out now three O three seven 156 00:10:45.440 --> 00:10:48.600 to seven to one. Help. You'll think you're his only customer when you 157 00:10:48.679 --> 00:10:52.879 choose Frank durand the real estate Man dot com to list your home with Remax 158 00:10:52.879 --> 00:11:01.399 Alliance three oh three nine two zero sixteen twenty two. All right, three 159 00:11:01.600 --> 00:11:05.919 zero three seven one three eight two five five, don't forget to help in 160 00:11:05.960 --> 00:11:09.440 troubleshooter dot com. Frank durand the real estate Man my man. In fact, 161 00:11:09.440 --> 00:11:13.399 our neighbor's trying to sell their house. I hope she's listening right now. 162 00:11:13.440 --> 00:11:16.000 I really like her a lot. She's struggling. I don't know who 163 00:11:16.039 --> 00:11:20.440 she's using as a realtor, but I'm staring at the sign in our cul 164 00:11:20.440 --> 00:11:22.600 de sac every day. I can tell you this how long's that house been 165 00:11:22.679 --> 00:11:26.480 up for sales. SU's at a mark twice. Yeah, it's been up 166 00:11:26.519 --> 00:11:31.399 and down over six months, two times down for I think December. That 167 00:11:31.440 --> 00:11:35.559 realtor is not doing their job, simple as that Frank Duran would have had 168 00:11:35.559 --> 00:11:37.559 that sold. And I bet he can sell it for more money than this 169 00:11:37.639 --> 00:11:41.720 realtor. And I'm going to sit down and have a talk with her because 170 00:11:41.759 --> 00:11:45.919 I'm starting to feel bad for I understand where she's at. They need to 171 00:11:45.960 --> 00:11:48.480 sell the house and it's killing them. But that's why I love Frank Duran. 172 00:11:48.840 --> 00:11:54.480 He sells more homes. Listen to this guys. More homes in one 173 00:11:54.600 --> 00:12:00.600 month than most realtors sell in eighteen months. It's an incredible Amount's other people 174 00:12:00.639 --> 00:12:03.240 out there that say they sell more. But you know what, you'll even 175 00:12:03.279 --> 00:12:07.720 hear the advertisings on this show. They're recorded advertisings. I don't do them, 176 00:12:07.759 --> 00:12:09.200 Tom doesn't do them. But they're lying. I don't know how else 177 00:12:09.279 --> 00:12:13.480 to put it. MLS doesn't lie. Numbers are numbers. Frank durand the 178 00:12:13.559 --> 00:12:18.320 real Estate Man dot com. Please check him out. Frank Duran Holmes dot 179 00:12:18.360 --> 00:12:24.120 com. Now I digress sky. This is a curious one. Kevin, 180 00:12:24.159 --> 00:12:26.960 I want to bring you into this conversation. I'm going to bring Sky back 181 00:12:26.039 --> 00:12:31.960 up. He went to Groove Toyota almost over a year ago, correct, 182 00:12:31.960 --> 00:12:37.639 Skuy. So he goes there and he gets swaybar links done, and just 183 00:12:37.799 --> 00:12:41.960 really quick, very novice, what explain what they do? What do the 184 00:12:43.000 --> 00:12:46.279 links do? There's a swaybar keeps your car from feeling like you're gonna roll 185 00:12:46.279 --> 00:12:50.639 on. Yeah, and the swaybar is held down to the frame by two 186 00:12:50.759 --> 00:12:54.559 bolts basically, then the swat and that's all they are. They're really exactly 187 00:12:54.600 --> 00:12:58.720 what you said. Some of the all have tie rod in looking parts on 188 00:12:58.799 --> 00:13:01.519 him, and some have just bowled. Now he is upset because a year 189 00:13:01.600 --> 00:13:05.320 later and Sky I'd be upset too. How long should new sway bar links 190 00:13:05.399 --> 00:13:09.799 last? Typically if they were installed properly and there wasn't an accident or a 191 00:13:09.840 --> 00:13:13.320 problem with the swell four or five years, I mean fifty sixty seventy. 192 00:13:13.480 --> 00:13:16.679 It depends on the driving and everything, but they certainly not a year. 193 00:13:16.919 --> 00:13:20.799 Yeah. So now, now, Sky, you wanted OEM and you talked 194 00:13:20.799 --> 00:13:24.919 to the service manager when you were there or the advisor, and apparently they 195 00:13:26.000 --> 00:13:28.919 verbally told you no problem. They were going to do that. Plus it's 196 00:13:28.960 --> 00:13:31.320 a Toyota dealer. I said he paid extra for the OEO. Yeah, 197 00:13:31.320 --> 00:13:35.240 but on his receipt it doesn't say that. But did the warranty cover the 198 00:13:35.399 --> 00:13:37.200 entire repair? Did he have a portion of the repair to pay for? 199 00:13:37.600 --> 00:13:41.320 What is that? Sky? Did the warranty pay for the whole thing? 200 00:13:43.440 --> 00:13:46.559 No? So I had a portion to pay for the extra earlien. And 201 00:13:46.000 --> 00:13:52.519 also the main issue as well is they weren't all They weren't just after market. 202 00:13:52.559 --> 00:13:56.799 They were the wrong design. Well, I don't know what that means. 203 00:13:56.919 --> 00:13:58.000 I mean, what what the hell does that mean? And how did 204 00:13:58.000 --> 00:14:01.080 they work for a year if they're the wrong design? And now have a 205 00:14:01.159 --> 00:14:07.960 problem. Okay, So with slaves, the studs or the bolts, either 206 00:14:09.120 --> 00:14:13.799 they either face the same direction or the opposite direction. Requires the ones that 207 00:14:15.080 --> 00:14:18.360 face the opposite direction, the ones they put on there are the wrong design, 208 00:14:18.519 --> 00:14:20.399 face the same direction. Kevin, is that making sense to you? 209 00:14:20.440 --> 00:14:26.279 What he's what he's saying is basically, you'll have them offset or both pointing 210 00:14:26.279 --> 00:14:30.720 in the same direction. You can twist it around. And so would that 211 00:14:30.759 --> 00:14:35.080 be an installation problem? Yeah? Whoever put it on knew better than to 212 00:14:35.080 --> 00:14:37.879 put those on, but you can make them work. They just it's not 213 00:14:37.919 --> 00:14:39.600 the right design. So they probably were the wrong part, the wrong part, 214 00:14:39.600 --> 00:14:43.600 and they'd wear out sooner because they're under stressed. When you talk to 215 00:14:43.720 --> 00:14:46.000 Groove, now, let let's say you're right. Do they even acknowledge they 216 00:14:46.000 --> 00:14:52.200 put on the right the wrong part. No, that's the most egilient. 217 00:14:52.240 --> 00:14:58.720 No acknowledgment, no apology, and no refund. If you look up, 218 00:14:58.720 --> 00:15:03.679 the part number is the correct part. You know what I'm saying. Oh, 219 00:15:03.240 --> 00:15:07.039 so the part number is wrong, the parts wrong, everything's wrong. 220 00:15:07.879 --> 00:15:11.519 Everything's wrong. And I've got everything's documented. Mountain States Toyota that it's the 221 00:15:11.600 --> 00:15:16.720 problem. Uh, they've got an all documented. They've given me the right 222 00:15:16.759 --> 00:15:18.440 part. It sticks now, so I've got the right part. I've got 223 00:15:18.440 --> 00:15:22.600 the right part number that they put on, and I've compared it to their 224 00:15:22.639 --> 00:15:26.159 part number and it's it's different. So yeah, it's all documentary. All 225 00:15:26.240 --> 00:15:28.399 right, let's do this. I would like first let's try to reach over 226 00:15:28.440 --> 00:15:33.600 to Groove. I'm gonna have Suzanne reach out to their service department and see 227 00:15:33.840 --> 00:15:37.720 if we can actually get through to them and get a comment on this. 228 00:15:37.960 --> 00:15:39.919 You got to give her your last name, whatever, the work order number. 229 00:15:39.919 --> 00:15:43.759 In fact, you have the invoice. Actually, i'd like to see 230 00:15:43.759 --> 00:15:46.039 that invoice as well. Do you have a picture of it you could send 231 00:15:46.159 --> 00:15:50.039 us. I would like Kevin to look up the part number. You said 232 00:15:50.039 --> 00:15:52.720 the part numbers on there? Well, he said he went to Mountain States 233 00:15:52.759 --> 00:15:56.320 and they're the ones that told him and showed it. Correct it the other 234 00:15:56.360 --> 00:15:58.000 TODA did. But let's do this guy. Hold on, I want to 235 00:15:58.039 --> 00:16:03.360 see the original invoice that has a part number. I want to make sure 236 00:16:03.399 --> 00:16:06.759 that's the wrong part number. And if it is, there is no reason 237 00:16:06.840 --> 00:16:10.480 we're not going to be able to get groove to get this handled or at 238 00:16:10.519 --> 00:16:14.919 least Reinburshie. I can't imagine. Why would they Did you piss them off 239 00:16:15.039 --> 00:16:21.080 or something? No? I mean I didn't. Every day, as respectful, 240 00:16:21.120 --> 00:16:25.159 I sent them emails that were respectful to saying hey, please contact all 241 00:16:25.240 --> 00:16:26.559 right, I want to when can you send us that invoice? That's the 242 00:16:26.600 --> 00:16:30.360 first thing I want to see. Then I want Kevin to look up that 243 00:16:30.399 --> 00:16:33.360 part number. Okay, I can send us you right now, all right, 244 00:16:33.480 --> 00:16:36.960 hold on, Susanna will give you the information, send it to us. 245 00:16:37.000 --> 00:16:38.240 Hold on, now, the other thing I want to do, Kevin. 246 00:16:38.279 --> 00:16:41.519 When it comes to after market parts, Listen, I said before the 247 00:16:41.559 --> 00:16:48.080 break, there's after market parts that cost just as much as OEM. Sure. 248 00:16:48.159 --> 00:16:52.039 In fact, some of the OEM parts I'm not sure what brands might 249 00:16:52.080 --> 00:16:56.000 be made by Moog for example. No, there is that. There's reboxes 250 00:16:56.039 --> 00:16:59.960 and everything else they call them. And some of the after marks actually improved 251 00:17:00.360 --> 00:17:03.519 the dealer parts. So oh yeah, because they're just designed after If they 252 00:17:03.559 --> 00:17:07.759 find a defect or something that'll make it last longer, they redesign them. 253 00:17:07.839 --> 00:17:11.240 Here's what a lot of people don't realize. Back when I was an automotive, 254 00:17:11.279 --> 00:17:14.440 we had an eighty nine dollars break job. It was basically turned the 255 00:17:14.519 --> 00:17:18.319 rotors in pads. They were NAPA brand cheap pads. So and I'm going 256 00:17:18.359 --> 00:17:23.119 back years, but back then I bought a lot from NAPA. NAPA had 257 00:17:23.160 --> 00:17:29.240 their cheapy cheapy organic they called them. Then they had a semi metallic, 258 00:17:29.799 --> 00:17:33.599 then they had a ceramic, and then inside of those three kinds they had 259 00:17:33.640 --> 00:17:38.759 different levels of quality. So one car might have how many different options for 260 00:17:38.880 --> 00:17:44.839 pads? A ten? Yeah, ten or twelve all through just NAPA line 261 00:17:44.880 --> 00:17:48.680 and maybe some other lines as well. But the reality is back then again, 262 00:17:48.240 --> 00:17:53.599 some of those pads were nine dollars nine bucks for the cheap organic all 263 00:17:53.640 --> 00:17:59.119 the way up to maybe the ceramics back then were forty forty five bucks. 264 00:17:59.559 --> 00:18:03.359 So when we talk after market parts doesn't mean if it could be front end, 265 00:18:03.400 --> 00:18:06.480 it could be an alternator, could be anything. There's a level of 266 00:18:06.559 --> 00:18:11.079 quality that's crazy difference it is. So when you're not using OEM, you 267 00:18:11.200 --> 00:18:12.960 got to make sure you at least use a good one. Sure, So 268 00:18:14.000 --> 00:18:15.240 how do you guys do it? At Sheridan? What do you like? 269 00:18:15.440 --> 00:18:19.799 Would you use NAPA? We use Nappa primarily because of the warranty three year 270 00:18:22.559 --> 00:18:26.359 nationwide. And that's no questions. I mean, it's just you have an 271 00:18:26.400 --> 00:18:27.720 issue, they deal with it. When you do a brake job, Now 272 00:18:27.759 --> 00:18:33.880 do you use Napa's most expensive to put it? You know what depends a 273 00:18:33.880 --> 00:18:36.519 lot of the vehicle. Some of the bigger trucks and stuff. We do 274 00:18:36.759 --> 00:18:38.680 higher end brakes because they just they just tear them up. They just go 275 00:18:38.759 --> 00:18:41.880 through it. Yeah, and then some there's not a lot of options. 276 00:18:41.160 --> 00:18:45.359 There's all the application it goes by car. Yeah, all right, very 277 00:18:45.400 --> 00:18:48.200 cool man. All right, we're gonna look at and we're also going to 278 00:18:48.240 --> 00:18:51.839 put that reced up possibly. If you go to YouTube dot com type in 279 00:18:51.880 --> 00:18:55.359 Troubleshooter Network, you can watch and listen to our live show. We do 280 00:18:55.400 --> 00:18:57.960 a lot of stuff during the brakes too that you can hear us talk about. 281 00:18:59.000 --> 00:19:00.240 We call it a show with it the show, and it truly is. 282 00:19:00.519 --> 00:19:03.839 So check us out. Go to YouTube dot com, type and Troubleshooter 283 00:19:03.920 --> 00:19:07.200 Network. You can watch this live. You can watch almost every show for 284 00:19:07.240 --> 00:19:11.839 the past seven or eight years we've done live in that same fashion. Now 285 00:19:11.960 --> 00:19:17.160 dot has a problem with lost luggage on American airlines. I have been so 286 00:19:17.279 --> 00:19:19.759 lucky. I don't think I've ever had luggage lost. We also have Rosie 287 00:19:19.759 --> 00:19:25.119 as an unemployment issue, an adult with disabilities. And then Bill's got an 288 00:19:25.200 --> 00:19:30.079 auto rate No no, no, no auto restoration transmission. Yeah, it's 289 00:19:30.079 --> 00:19:32.799 shuttle confusing, but we'll get through it. Yeah, we'll get through it. 290 00:19:32.799 --> 00:19:40.160 It's card on the Troubleshooter Show. Hanged tight. Go with a sure 291 00:19:40.279 --> 00:19:44.799 thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until 292 00:19:44.839 --> 00:19:52.400 you're content. Time for an insurance checkup free, no obligation in comparison call 293 00:19:52.519 --> 00:19:56.200 Compass insurance paying too much your coverage at dozens of insurance companies. Find out 294 00:19:56.279 --> 00:20:00.400 now three oh three seven to seven to one help. You'll think you're his 295 00:20:00.519 --> 00:20:03.519 only customer when you choose Frank durand the real estate Man dot Com to list 296 00:20:03.559 --> 00:20:10.720 your home with Remax Alliance three oh three nine two zero sixteen twenty two. 297 00:20:11.960 --> 00:20:17.079 You know they're doing incredible things over there for people at Denver Region semi glue 298 00:20:17.119 --> 00:20:21.359 Tide they also have now. In fact, doctor Joel just told me they 299 00:20:21.880 --> 00:20:26.559 are offering a ure zippetide as well. These are those weight loss drugs that 300 00:20:26.640 --> 00:20:30.200 are remarkable. They're changing people's lives. But the semi glue Tide, I 301 00:20:30.279 --> 00:20:34.160 know this for two hundred and fifty bucks a month. That includes the visit 302 00:20:34.240 --> 00:20:38.440 to them, that includes the medication, that includes whatever. And it doesn't 303 00:20:38.440 --> 00:20:41.279 matter where in Colorado you are. You can call them up, they can 304 00:20:41.319 --> 00:20:44.759 ship it to you, they can do a zoom to show you how to 305 00:20:44.839 --> 00:20:48.319 use it, and do the initial doctor's appointment to get it. It's crazy, 306 00:20:48.599 --> 00:20:55.640 but Denverregion dot com they're changing the way this is going. Other facilities, 307 00:20:55.680 --> 00:21:00.559 other clinics, other doctor's offices. Two thousand dollars plus a month. 308 00:21:00.599 --> 00:21:03.920 These guys two hundred and fifty dollars. I don't know how they do it. 309 00:21:03.039 --> 00:21:08.920 Denverregion dot com, Denver Region dot Com. Now this baggage thing. 310 00:21:10.920 --> 00:21:15.599 So we're working on this right now, kind of behind the scenes. Doc's 311 00:21:15.640 --> 00:21:18.240 gonna get involved. But we do have one line open on on everybody. 312 00:21:18.240 --> 00:21:22.039 You know that three oh three seven one three A two five five been ripped 313 00:21:22.039 --> 00:21:25.160 off. Rosie, We're gonna get you after the break because we're coming up 314 00:21:25.200 --> 00:21:26.759 on it. And same with you, Bill. I promise I'll get you 315 00:21:26.799 --> 00:21:32.480 in order. Then Michael has an issue with a transmission. But I want 316 00:21:32.480 --> 00:21:34.839 to go back to Kevin on the call we got about the Toyota. Did 317 00:21:34.880 --> 00:21:38.759 we get the invoice from Groove And here's what I'm talking about. Grooves soldom 318 00:21:40.200 --> 00:21:45.400 swaybar links or not sway bar Yes, swaybar links. And another dealership says 319 00:21:45.440 --> 00:21:48.920 they install them wrong and they want to believe install them they're wrong, part 320 00:21:49.039 --> 00:21:52.519 wrong parts. Did you look at the invoice? Yes? Does the Groove 321 00:21:52.759 --> 00:21:56.960 invoice have a part number? It has a NAPA part number. Does that 322 00:21:56.119 --> 00:22:02.240 NAPA part number coincide with the vehicle they installed it on. No, it 323 00:22:02.319 --> 00:22:06.480 doesn't they literally the wrong part. Yeah, it goes to Alexis. It 324 00:22:06.480 --> 00:22:10.039 doesn't. It does not pull out for a different part. How in the 325 00:22:10.119 --> 00:22:15.039 hell can these guys not realize that and then either fix it or refund them. 326 00:22:15.160 --> 00:22:19.039 No, the refund is automatic. This is crazy. This is absolutely 327 00:22:19.119 --> 00:22:22.880 nuts. And you're sure you did the Yeah, and we have got to 328 00:22:22.960 --> 00:22:26.759 try to get them on during break. When the break comes up, let's 329 00:22:26.799 --> 00:22:33.160 call Groove up and figure out how they can possibly justify it. If they 330 00:22:33.160 --> 00:22:36.240 don't want to come on the air, I can understand that. So what 331 00:22:36.359 --> 00:22:40.400 I'll do is I'll call after the show and try to make it very clear 332 00:22:40.720 --> 00:22:44.599 that they suck if they literally have no excuse for this. No, they 333 00:22:44.599 --> 00:22:47.400 made a mistake, just stand up texture. But why wouldn't they That's the 334 00:22:47.440 --> 00:22:51.799 part I don't understand. We don't even hear complaints on Groove. Why would 335 00:22:51.799 --> 00:22:55.720 they be so stupid on this? See? This is where I wonder. 336 00:22:56.440 --> 00:23:00.359 I do wonder because I dove into one of these with l Way years and 337 00:23:00.480 --> 00:23:04.480 years ago, and the guy walked in there and started threatening them with a 338 00:23:04.559 --> 00:23:10.200 knife. Yeah, well, okay, the dealership did screw up. He 339 00:23:10.240 --> 00:23:12.839 didn't go in there waving a knife around. He went in there saying stuff 340 00:23:12.920 --> 00:23:15.480 like if you don't do it, I'm gonna come back here and stab you. 341 00:23:15.759 --> 00:23:19.440 I mean, it was crazy, but he of course left that part 342 00:23:19.480 --> 00:23:23.920 out when he called into the show. Consumers leave a lot out. I'd 343 00:23:23.960 --> 00:23:29.359 like to get that consumer back up at the beginning, and we'll start out 344 00:23:29.440 --> 00:23:33.359 with Rosie and Bill, but then we'll go to him and meantime Suzanne will 345 00:23:33.359 --> 00:23:36.680 try to get them on. I want everybody to think about something. Over 346 00:23:36.720 --> 00:23:40.759 the break, Suzanne made a comment to me. Every single day where I 347 00:23:40.920 --> 00:23:45.319 park at this building, you got to understand this building is strange. Out 348 00:23:45.319 --> 00:23:52.400 front, we have a circular driveway. It's one big circle with parking spaces. 349 00:23:52.640 --> 00:23:56.680 It's like a pie. Half of it is handicapped basically, or a 350 00:23:56.680 --> 00:24:00.279 good quarter of it, and then there's a bunch in a row. So 351 00:24:00.480 --> 00:24:06.759 each space is more of a triangle than it is a regular parking space. 352 00:24:07.160 --> 00:24:11.880 So I always back in. I always back in. You're an expert backer 353 00:24:11.920 --> 00:24:15.039 inner, she says, anybody that backs in. Basically, how do you 354 00:24:15.079 --> 00:24:18.160 put it? I just want to be a show off, show off? 355 00:24:18.319 --> 00:24:22.400 Okay, So in general, forget about the round parking lot. I do 356 00:24:22.559 --> 00:24:26.519 back in a lot. Is there any problem with people that back in? 357 00:24:26.680 --> 00:24:27.960 No, I do because I have a beeper on the back. Show you 358 00:24:29.000 --> 00:24:32.920 back in? Yeah, doctor, you back in? No, I pull 359 00:24:33.000 --> 00:24:37.240 into the handicapped spot. Oh that's right, I forgot about that anyhow. 360 00:24:37.519 --> 00:24:53.279 I just she thinks people that backs in ripped you don't have just as fast 361 00:24:53.319 --> 00:25:00.960 as we can. So is gonna help? Come? Is the Troubleshooter Show? 362 00:25:02.599 --> 00:25:06.559 No, Tom Martinez, Welcome, Welcome to the show, the only 363 00:25:06.559 --> 00:25:10.119 show of it's kind. We're here to solve your problems. We're here to 364 00:25:10.160 --> 00:25:12.279 help you. You've been ripped off or taking advantage of. We've recouped over 365 00:25:12.359 --> 00:25:18.319 three hundred million dollars. That is so much money. Three hundred million dollars 366 00:25:18.359 --> 00:25:22.480 in cash and merchandise exchanges, refunds, everything directly due to this show. 367 00:25:22.599 --> 00:25:26.319 There's no other show like this. We get involved in your life. We 368 00:25:26.400 --> 00:25:29.880 try to help you out. We have a list of experts at referral list 369 00:25:29.960 --> 00:25:32.880 dot com that help us out on the show. Every day. One of 370 00:25:32.920 --> 00:25:36.960 them happens to be sitting next to me because it's car day. Share it 371 00:25:37.000 --> 00:25:40.519 in auto Tech, Uncle, Kevin. I'm glad you're here with me. 372 00:25:40.759 --> 00:25:45.359 I'm it's fun. We also do something on the weekends. We share something, 373 00:25:45.519 --> 00:25:48.279 we don't do it together. God, this all sounds kind of weird 374 00:25:48.279 --> 00:25:55.000 that you start out there talking about barbecue. We love barbecue. Yeah, 375 00:25:55.279 --> 00:26:00.960 I love smoking. I love smoking brisket, ribs, anything. It's just 376 00:26:00.000 --> 00:26:03.400 one of my favorite things to do. All right, folks, Listen, 377 00:26:03.519 --> 00:26:06.400 lines are full right now. I'm going to go to one quick one. 378 00:26:06.400 --> 00:26:07.680 Then we're going to go to Rosie and Bill. But we've got a lot 379 00:26:07.759 --> 00:26:12.880 cooking in the hopper. I left a message for the service manager at Groove 380 00:26:14.200 --> 00:26:18.880 Toyota, and I gave him the ro number, the receipt from our caller 381 00:26:18.000 --> 00:26:22.000 last hour. They sold him everything we can see, correct, Kevin. 382 00:26:22.240 --> 00:26:26.799 They put the wrong part number on the swaybar links, and he has it 383 00:26:26.880 --> 00:26:30.920 at a different Toyota dealership right now, and they're telling him the same thing. 384 00:26:32.319 --> 00:26:34.759 They're saying, Hey, you need swaybar links, and here's why, 385 00:26:34.920 --> 00:26:40.039 whoever did these last ones put the wrong part number on the wrong part. 386 00:26:40.240 --> 00:26:44.160 So I just left a message for the service manager. Hopefully I hear back 387 00:26:44.200 --> 00:26:47.319 from him. We don't get a lot of complaints on Groove. I will 388 00:26:47.359 --> 00:26:51.799 be shocked if they don't do anything unless if there is something else going on, 389 00:26:51.960 --> 00:26:56.680 we don't know, all right, So meantime, I'm going to take 390 00:26:56.799 --> 00:27:00.279 Mike, because Mike you called in. I was talking about semi glue, 391 00:27:00.319 --> 00:27:04.599 Tide and Denver Region and I guess you have a question, and Suzanne got 392 00:27:04.680 --> 00:27:10.039 up doctor Joel, who's with Denver Region. Hey, Mike, what's your 393 00:27:10.119 --> 00:27:15.880 question? So? I was recently diagnosed with diabetes too, and I cannot 394 00:27:15.000 --> 00:27:19.720 get my majarro. It's like always sold out because everybody's using it for the 395 00:27:19.759 --> 00:27:26.480 weight loss? Can I use the semi glue tight that this gentleman is selling 396 00:27:26.920 --> 00:27:30.640 and replace of the manjarro because it's a weight loss. I'm not doing it 397 00:27:30.680 --> 00:27:34.160 for weight loss. I'm doing it because I have Type two. But everybody's 398 00:27:34.200 --> 00:27:38.480 doing manjarro because it's a weight loss. Also, you know, Mike, 399 00:27:38.519 --> 00:27:41.319 I'm going to say something that I'm going to bring doctor joelaup. But I'm 400 00:27:41.319 --> 00:27:45.400 gonna I'm gonna tell you right now, no, because they don't prescribe it, 401 00:27:45.519 --> 00:27:51.640 doctor Joel, You guys do not prescribe for diabetes whatsoever. Right, 402 00:27:52.279 --> 00:27:55.000 Okay, So I'm glad you asked that question. Can you hear me? 403 00:27:55.279 --> 00:27:56.519 Yeah, we got you, man, Okay, No, I'm glad you 404 00:27:56.519 --> 00:28:00.680 asked that question because I just had a discussion with our position last week about 405 00:28:00.720 --> 00:28:06.559 that we absolutely can treat patients for diabetes, and so to answer this gentleman 406 00:28:07.000 --> 00:28:10.839 that yeah, we can, and because it's a diabetic drug also, I 407 00:28:10.839 --> 00:28:14.599 mean that's the primary indication for using these drugs, and people use them for 408 00:28:14.640 --> 00:28:17.960 weight loss. Obviously that's our primary focus. But you know, we're we're 409 00:28:18.079 --> 00:28:22.440 we're perfectly capable of handling, uh, the diabetic issues and using this drug 410 00:28:22.480 --> 00:28:26.039 to treat that effectively. What this gentleman's on is Monduro. Monduro's uh, 411 00:28:26.559 --> 00:28:33.519 the actual generic name is turuzetpetize ozembic. The generic name is some magnetize, 412 00:28:33.559 --> 00:28:38.200 So we do offer both. So we could actually prescribe the same medication that's 413 00:28:38.200 --> 00:28:44.359 in Manduro to this gentleman and he wouldn't be experiencing those shortage issues. And 414 00:28:44.400 --> 00:28:48.039 obviously it's a lot less expensive because we're able to provide it from a compounding 415 00:28:48.039 --> 00:28:52.359 pharmacy. That being said, he'll have a conversation with our physician and our 416 00:28:52.400 --> 00:28:59.839 patient coordinator to determine if he wants to perhaps try this some magleotide instead, 417 00:29:00.200 --> 00:29:03.680 or if he would like to continue on the maduro generic, which is the 418 00:29:03.720 --> 00:29:07.319 tir zeppetide. But it's a discussion we can have. He can have with 419 00:29:07.359 --> 00:29:12.839 our physician. Really, our physician will dig down into the uh the numbers 420 00:29:12.880 --> 00:29:18.759 related to his diabetes so that that's going to be controlled properly. But he'll 421 00:29:18.759 --> 00:29:22.319 have a full the full ability to really speak with our team and our physician 422 00:29:22.599 --> 00:29:26.720 and figure out what the best course of action will be for him. But 423 00:29:26.880 --> 00:29:29.559 what the short answer is, yes, we can treat the diabetes with either 424 00:29:29.640 --> 00:29:33.000 drugs. Go ahead, What is the what? What is the cost? 425 00:29:33.200 --> 00:29:36.880 Because right now that's what he's saying. He doesn't know he's got He's got 426 00:29:36.880 --> 00:29:41.599 to figure out. Ahead for one month, is eleven for four pill or 427 00:29:41.640 --> 00:29:48.559 fourpence? My insurance only covers five hundred and fifty for four pence? What 428 00:29:48.759 --> 00:29:52.920 is the cost for four pens? For you guys? If I go that 429 00:29:52.039 --> 00:29:55.359 route, well, hold on, hold on, doctor Joel, am I 430 00:29:55.480 --> 00:29:59.920 crazy? Every pen's different, right? Yeah? Well, let me just 431 00:30:00.160 --> 00:30:03.799 kind of I'm on a two point five. It's it's a little bit different 432 00:30:04.519 --> 00:30:10.799 because of how the dosageing works with the pen versus the you know, what 433 00:30:10.839 --> 00:30:14.799 we order as a vial of the drug. So to kind of convert it 434 00:30:15.039 --> 00:30:19.119 a three month supply. Well, we charged for a three month supply for 435 00:30:19.480 --> 00:30:25.160 the churzeppetide would be uh three seventy five a month, so that would give 436 00:30:25.200 --> 00:30:30.519 you three months of that. If it's the soneglotide, it's two fifty a 437 00:30:30.559 --> 00:30:34.559 month. And what we do is we charge the first two months up front. 438 00:30:34.680 --> 00:30:37.640 You skip a payment on the second month, and then it's uh, 439 00:30:37.799 --> 00:30:41.559 then you say the third month. Yeah, that's as basic as a gat 440 00:30:41.640 --> 00:30:44.839 stock. So Mike really from here you just need to call him. He 441 00:30:45.000 --> 00:30:48.359 just gave you the prices, but they need to actually talk to you figure 442 00:30:48.400 --> 00:30:52.519 out what your A one C or whatever they generally do to figure out your 443 00:30:52.559 --> 00:30:56.519 dosage. But Denver Region seven two zero five eight three sixteen forty eight, 444 00:30:56.839 --> 00:31:00.640 real quick, doc? How effective is it for weight loss? You guys 445 00:31:00.640 --> 00:31:03.519 have been doing this. You were one of the first ones out there doing 446 00:31:03.559 --> 00:31:07.160 it at just low cost of two hundred and fifty bucks a month for weight 447 00:31:07.200 --> 00:31:11.079 loss on the SAMEGA tide, what are you seeing? Are people dropping five 448 00:31:11.200 --> 00:31:15.839 pounds a month? Ten pounds? What are we talking on average? What 449 00:31:15.039 --> 00:31:21.880 is it we're seeing twenty to thirty percent loss in body weight over the course 450 00:31:21.920 --> 00:31:26.799 of about four to six months. That's incredible. It's absolutely incredible, Denver 451 00:31:26.880 --> 00:31:30.920 Regent, doctor Joel, I appreciate you coming on for that question. You're 452 00:31:30.920 --> 00:31:36.039 welcome. Man. That's doctor Joel. He's with Denver Regen. Seven to 453 00:31:36.279 --> 00:31:40.839 zero five eight three, sixteen forty eight. If you've been putting it off, 454 00:31:40.880 --> 00:31:44.000 listen, they'll answer all your questions. It's not a big deal. 455 00:31:44.319 --> 00:31:48.720 You heard those numbers. Thirty forty percent weight. Can you imagine thirty to 456 00:31:48.759 --> 00:31:55.000 forty percent two hundred and fifty dollars a month. Get all the details. 457 00:31:55.079 --> 00:32:00.200 Seven to zero five eight three, sixteen forty eight. Now Bill has as 458 00:32:00.319 --> 00:32:05.279 a question on restoration. Bill, is that right? What's going on? 459 00:32:05.359 --> 00:32:09.279 Man? Hey? Mark? Hey Man, So what's going on? Is? 460 00:32:10.079 --> 00:32:13.720 Are you there? I am here? Go ahead, sir, okay, 461 00:32:13.759 --> 00:32:17.559 thank you. So Mark, here's the situation. Had a restoration started 462 00:32:17.880 --> 00:32:23.920 when I'm nineteen seventy Cutlass World four to two about in twenty two December twenty 463 00:32:23.920 --> 00:32:34.279 two, the guy Henry Keys last year before the summer, and then moved 464 00:32:34.319 --> 00:32:36.559 down to Texas. Hey, Bill, a couple things. Hold on, 465 00:32:36.640 --> 00:32:38.400 let me just kind of start it like this. When did you you brought 466 00:32:38.440 --> 00:32:43.920 a car to this guy. Yes, what's his name or his shop's name? 467 00:32:43.960 --> 00:32:50.799 What is it? LJ? Well? His shop is five Star Auto 468 00:32:50.960 --> 00:32:54.559 Restorations. He used to be in Fountain, Colorado. He sents his move 469 00:32:54.680 --> 00:32:58.160 to Texas. Okay, when did you bring up in the car and what 470 00:32:58.240 --> 00:33:04.759 kind of car was it? Nineteen seventy Cutlass four four to two. So 471 00:33:04.839 --> 00:33:13.759 you bring this Cutlass to him when in twenty two December approximately maybe November? 472 00:33:13.799 --> 00:33:16.440 And what were you having him do a complete restoration? Inside out? Engine? 473 00:33:16.519 --> 00:33:22.559 What? Just mechanical? Just mcan transmissions, suspension? Did you pay 474 00:33:22.599 --> 00:33:29.599 him anything on the I paid as I went. Okay, So where are 475 00:33:29.599 --> 00:33:31.839 we at right now? Let's skip everything till right now? Where are we 476 00:33:31.880 --> 00:33:36.000 at now? Do you have the car back? Oh? Yeah, I've 477 00:33:36.000 --> 00:33:38.880 had the car back? Okay, what's all the problems? The issue is 478 00:33:38.960 --> 00:33:44.599 the transmission. I don't even have five hundred miles on this thing. The 479 00:33:44.640 --> 00:33:49.519 transmission, it's a monster. Transmission has a four year warranty. Monster. 480 00:33:49.640 --> 00:33:52.400 When I talked to him this morning, said they won't even talk to me 481 00:33:52.480 --> 00:33:58.880 because it's the shot that owns the warranty, not me, because I paid 482 00:33:58.960 --> 00:34:02.640 him on credit card. Hold on one second, Hold on one second, 483 00:34:02.720 --> 00:34:07.279 Kevin, have you heard of Monster Transmissions. Yeah? There, but that's 484 00:34:07.279 --> 00:34:09.920 a that's a weird warranty that you have to go through the selling shop. 485 00:34:10.039 --> 00:34:14.079 I mean it's you know, I mean, what good is that? I 486 00:34:14.119 --> 00:34:15.360 have no idea. Yeah, because we do it. I mean, we 487 00:34:15.400 --> 00:34:20.239 have again a nationwide warranty and it's it's you know, it's honored. It's 488 00:34:21.119 --> 00:34:23.280 like on a Jasper engine or something. I think Jasper. The warranty is 489 00:34:23.320 --> 00:34:27.320 with the customer, not with me. That is an odd way it is. 490 00:34:27.599 --> 00:34:30.800 We're taking your word on that part. Bill. So here's what here's 491 00:34:30.800 --> 00:34:32.960 what Monster said this morning. They said this is like they said, this 492 00:34:34.079 --> 00:34:39.039 is like hippa because the warranty five Yeah, that's what that's what she said. 493 00:34:39.039 --> 00:34:44.000 I'm not kidding. She goes, Because the purchase was under five star 494 00:34:44.519 --> 00:34:51.760 restoration. He owns that warranty. He is responsible for advocating for that warranty. 495 00:34:51.800 --> 00:34:53.559 If you have problems, She goes, I can't even talk to you 496 00:34:53.559 --> 00:34:59.079 about this transmission because he's the one who purchased. All right, let's let's 497 00:34:59.119 --> 00:35:01.800 even let's skip buy that for right now. Let's gloss over that. Let's 498 00:35:01.840 --> 00:35:06.719 move on to this part. Then, So when you call this guy up 499 00:35:07.360 --> 00:35:09.519 and you say, I realized he moved. But when you call up whoever 500 00:35:09.599 --> 00:35:15.039 owns five Star Auto Restoration and tell them what's going on, will he not 501 00:35:15.159 --> 00:35:20.760 advocate? He won't even talk to me anymore. That's what I'm there's a 502 00:35:20.800 --> 00:35:22.440 big in between. Okay. Now the in between has to do with the 503 00:35:22.519 --> 00:35:27.320 credit card. It sounds like nope, okay, go ahead. What's the 504 00:35:27.360 --> 00:35:31.760 in between? The in between is when I got the car back, there 505 00:35:31.840 --> 00:35:36.280 were so many issues. And he told me before he left me and in 506 00:35:36.360 --> 00:35:38.800 the keys, hey, I'm good for the warranties on anything that I did. 507 00:35:39.119 --> 00:35:42.840 Great. So I called him up and said, Okay, I've got 508 00:35:42.840 --> 00:35:47.159 some issues. This car's not running right. There's it's leaking oil at the 509 00:35:47.239 --> 00:35:53.000 rear main seal and also on the front it sounds like it's sucking in there 510 00:35:53.119 --> 00:35:59.039 from the manifold gasket. Well, he said, well, I'll come up 511 00:35:59.079 --> 00:36:01.320 and get it. Two months later, he's still not there. I mean, 512 00:36:01.400 --> 00:36:07.199 I probably text him, call him weekly when you're coming with the situation. 513 00:36:07.440 --> 00:36:09.199 I'm coming. I'm coming. I got to come back up there anyway, 514 00:36:09.280 --> 00:36:13.800 YadA, YadA, YadA. Never gotting to come back up So he 515 00:36:13.880 --> 00:36:16.960 never did any of this, so but keep going. Then I took it 516 00:36:17.000 --> 00:36:21.679 to another I was ready to punt because it was getting into the summer and 517 00:36:21.719 --> 00:36:24.480 I had two shows. I wanted to take my car too, So I 518 00:36:24.519 --> 00:36:29.119 take it to another shop. Well, unfortunately this shop, I mean, 519 00:36:29.239 --> 00:36:31.559 he looked at it and he said, okay, you got this, this 520 00:36:31.639 --> 00:36:35.039 and this wre all and he goes he I mean he had a laundry list. 521 00:36:35.119 --> 00:36:37.559 Oh my god, chewing up the serpentine belt. It was leaking from 522 00:36:37.559 --> 00:36:43.199 the rearmained seal. So this guy did a horrible job. Horrible job. 523 00:36:43.360 --> 00:36:47.159 So where is it now? Though? Well I punted on all that, 524 00:36:47.320 --> 00:36:51.920 I just let it go. So I took it to a new restoration guy. 525 00:36:52.000 --> 00:36:54.199 But why so hold on, I got I gotta take this break bill. 526 00:36:54.199 --> 00:36:57.639 Here's what I want to know, though, Why won't he help you 527 00:36:57.719 --> 00:37:01.280 out with monster if you're not worried about all the other issues that happened and 528 00:37:01.320 --> 00:37:05.639 all you really care about at this point, at this point because you're fed 529 00:37:05.719 --> 00:37:08.440 up with them. If the only thing you're worried about is a transmission, 530 00:37:08.719 --> 00:37:14.039 why is the owner so upset with you that he won't advocate for that. 531 00:37:14.239 --> 00:37:22.480 Let's get to that right after this, go with a sure thing Denver's Best 532 00:37:22.559 --> 00:37:25.599 roofer Excel Roofing dot com. You don't pay a cent until you're content. 533 00:37:29.960 --> 00:37:34.119 Time for an insurance checkup free, no obligation. In comparison, call Compass 534 00:37:34.119 --> 00:37:37.559 Insurance paying too much your coverage at dozens of insurance companies. Find out now 535 00:37:37.679 --> 00:37:40.519 three oh three, seven to seven to one help. You'll think you're his 536 00:37:40.639 --> 00:37:45.639 only customer when you choose Frank durand the real estate Man dot com to list 537 00:37:45.679 --> 00:37:50.119 your home with Remax Alliance three oh three nine two zero sixteen twenty two. 538 00:37:52.119 --> 00:37:54.880 All right, three oh three seven one three eight two five five. I'll 539 00:37:54.960 --> 00:37:59.039 let you know when the line's open. But don't forget referral list dot com. 540 00:37:59.320 --> 00:38:01.599 Don't forget to help at troubleshooter dot com. You can reach out anytime 541 00:38:01.679 --> 00:38:06.599 or three h three Martino. That number works on and off the air. 542 00:38:06.639 --> 00:38:08.199 You can call it right now, get through when we're live, or you 543 00:38:08.280 --> 00:38:12.199 can call it. We might answer, might not when the show's not on, 544 00:38:12.440 --> 00:38:15.239 but you can definitely leave a message and we'll get back to you really 545 00:38:15.320 --> 00:38:17.960 quick. I want to go back to this transmission issue real quick. Then 546 00:38:19.000 --> 00:38:22.760 we have something coming up. I just can't believe it. I listened to 547 00:38:22.760 --> 00:38:25.639 this voicemail this morning, and Joe, I promise I got to finish up 548 00:38:25.679 --> 00:38:31.199 with Bill that I'm going to you. But it's a crazy story. I'm 549 00:38:31.320 --> 00:38:36.199 hoping it's not true. I really am hoping it's not true. But Bill, 550 00:38:36.480 --> 00:38:37.880 just just bear with us. I'm gonna get you. I gotta finish 551 00:38:38.000 --> 00:38:44.800 up with Bill though. So Bill, Bill had five star auto restoration dropped 552 00:38:44.800 --> 00:38:50.639 off his nineteen seventy cutlass into December twenty twenty two or back in December twenty 553 00:38:50.679 --> 00:38:53.159 twenty two. He's got a problem with the transmission. We're gonna get past 554 00:38:53.280 --> 00:38:59.079 all the other issues that went on with it, because that's kind of where 555 00:38:59.119 --> 00:39:05.400 you're at. Bill. Correct, that is correct. Oh, good question, 556 00:39:05.519 --> 00:39:10.159 Kevin. What was your total? It was probably about fifteen Okay, 557 00:39:10.199 --> 00:39:14.719 so it's not correct. Yeah, but we don't know everything that we did. 558 00:39:15.280 --> 00:39:16.920 There was other work done. There was a lot of work done, 559 00:39:17.400 --> 00:39:21.079 you know, like a camshaft and okay, well, I don't want to 560 00:39:21.119 --> 00:39:23.199 even go down that road. Here's where I want to go down. Where 561 00:39:23.199 --> 00:39:28.360 did you guys? Why won't he help you with this? It's obvious you 562 00:39:28.400 --> 00:39:31.760 had a lot of other problems that you never you know, took took him. 563 00:39:34.320 --> 00:39:37.280 You never went after him for I realized he left the state. But 564 00:39:37.559 --> 00:39:42.159 there was a lot of problems that he got away with. So why won't 565 00:39:42.159 --> 00:39:45.599 he help you on this one by just making a call? Yes, great 566 00:39:45.679 --> 00:39:50.199 question. So what happened was, at the time that I took it to 567 00:39:50.239 --> 00:39:52.920 the mechanic, I called him up and I said, Hey, I got 568 00:39:52.960 --> 00:39:55.679 all these I haven't had all these repairs done that you did. You told 569 00:39:55.719 --> 00:40:00.239 me you were going to cover if there was an issue, and you were 570 00:40:00.280 --> 00:40:02.199 going to be up here two months ago. You're not here. I just 571 00:40:02.239 --> 00:40:06.400 want to let you know I'm paying for all this. And he goes, 572 00:40:06.440 --> 00:40:09.159 well, I'm done with you. I'm not you let another mechanic touch yourl 573 00:40:09.360 --> 00:40:13.000 touch my car that you worked on. And he hung up on me. 574 00:40:13.079 --> 00:40:14.920 Okay, let me ask you. Okay, I get it, Bill, 575 00:40:14.960 --> 00:40:16.800 I get it. It sounds like he's just a jerk. Let's put it. 576 00:40:17.079 --> 00:40:20.719 Let's just say what he is. He's a jerk. So let me 577 00:40:20.760 --> 00:40:25.000 ask you something else. Man, when you talk to Monster Transmissions, they're 578 00:40:25.039 --> 00:40:30.000 telling you only the shop that ordered it or the person that ordered the tranny 579 00:40:30.320 --> 00:40:34.280 can do any kind of warranty issues on it. If this guy was to 580 00:40:35.440 --> 00:40:37.760 go ahead, you didn't say thathing he was the only one that could do 581 00:40:37.760 --> 00:40:40.599 the warranty. What they said was he has to transfer that warning to me. 582 00:40:40.920 --> 00:40:44.400 He has to initiate. I get it. I get it. He's 583 00:40:44.440 --> 00:40:46.519 got to transfer it, just like you said. But you don't think he's 584 00:40:46.559 --> 00:40:51.800 going to do it. Now? What is the guy's first name? LJ? 585 00:40:52.480 --> 00:40:55.280 So, Susan, I'm going to put Bill on hold. Would you 586 00:40:55.400 --> 00:41:00.960 please try to reach out to LG. LJ? And let's see if he'll 587 00:41:00.000 --> 00:41:02.960 come on. And basically I just want to ask him. I have a 588 00:41:04.039 --> 00:41:07.119 question for Kevin about this. So, Kevin, if you have a warranty 589 00:41:07.239 --> 00:41:10.719 issue and they decide to take it to another shop have it fixed, do 590 00:41:10.800 --> 00:41:15.159 you reimburse that customer or would you have rather had fixed it yourself? Only 591 00:41:15.280 --> 00:41:20.000 if we approve it prior if they just go to another shop and then call 592 00:41:20.079 --> 00:41:22.639 him tell us, then no, we want Well, but hold on, 593 00:41:22.719 --> 00:41:25.239 I don't even think that applies here. But let's find out everything fixed, 594 00:41:25.320 --> 00:41:30.920 is all I'm hearing. Bill? Is that transmission fixed? Oh no, 595 00:41:30.920 --> 00:41:32.280 no, I haven't had a fix yet. Yeah, okay, you need 596 00:41:32.320 --> 00:41:37.199 the warranty transfer right now, Suzanne, I think you're thinking about all the 597 00:41:37.280 --> 00:41:42.639 other stuff the guy apparently did wrong. He's paid out of pocket for okay, 598 00:41:42.639 --> 00:41:45.920 but the transmission you have not all right? Hold on, Suzanne, 599 00:41:45.960 --> 00:41:50.719 grab Lj's number. What, Yeah, grab Lj's number. Let's see if 600 00:41:50.800 --> 00:41:53.159 Ljill come on and talk about it. You might grab Bill's last name so 601 00:41:53.199 --> 00:41:58.039 he knows who we're talking about. And let's see what LJ does. We're 602 00:41:58.039 --> 00:42:00.639 going to exactly do that. We're going to see what he does. Now. 603 00:42:01.119 --> 00:42:06.039 I'm looking at the clock. I gotta break. Listen, Joe. 604 00:42:06.079 --> 00:42:08.039 I'm gonna bring you up real quick. Joe. I promise I got to 605 00:42:08.079 --> 00:42:12.480 take a break. You'll come first up. But here's what it says on 606 00:42:12.519 --> 00:42:16.400 my screen. The Air Force base is holding a gal hostage. Are you 607 00:42:16.519 --> 00:42:22.639 kidding me? What is this? Yes? It is. That's what you're 608 00:42:22.639 --> 00:42:29.519 saying. That is what the gal is saying out it where loudly louder Air 609 00:42:29.559 --> 00:42:35.360 Force Base and downver And how do you know this girl? Well, I'm 610 00:42:35.360 --> 00:42:40.840 over online. She introduced herself on Facebook dating. Okay, and at the 611 00:42:40.920 --> 00:42:45.440 beginning I saw it was a scam. It's a scam, but I'm already. 612 00:42:45.239 --> 00:42:49.639 Yeah, but then my better fight it was I'm not the person the 613 00:42:49.760 --> 00:42:52.039 one time her phone broke down there. Wait wait, wait, Joe, 614 00:42:52.119 --> 00:42:59.159 did you just say you verified it's real? I'm not a nunderd percent sure, 615 00:42:59.280 --> 00:43:01.559 that's what I need. Okay, listen, hold tight, just hold 616 00:43:01.599 --> 00:43:06.239 on. We'll come to you after this doc. I'm with you. I 617 00:43:06.280 --> 00:43:10.159 don't know how this could be possible. I'll say something though. The voice 618 00:43:10.199 --> 00:43:15.719 message Joe left this morning was very disturbing, very disturbing. I think he 619 00:43:15.880 --> 00:43:20.840 believes what he's what he believes it. Let's try to help him out. 620 00:43:20.880 --> 00:43:23.320 I wonder if he's given her any money yet. I wonder what's happened. 621 00:43:23.360 --> 00:43:28.039 And everybody hold on, We're gonna find out. And then Rosie, Bill, 622 00:43:28.159 --> 00:43:35.440 Michael, you guys, hope I too, go with a sure thing 623 00:43:35.559 --> 00:43:39.000 Denver's best rufer Excel roofing dot com. You don't pay a cent until you're 624 00:43:39.039 --> 00:43:46.000 content. Time for an insurance check up free, no obligation. In comparison, 625 00:43:46.119 --> 00:43:51.719 call Compass Insurance, pay too much your coverage at dozens of insurance companies. 626 00:43:51.800 --> 00:43:53.400 Find out now three O three seven to seven to one. Help. 627 00:43:53.559 --> 00:43:58.360 You'll think you're his only customer when you choose Frank durand the real estate man 628 00:43:58.400 --> 00:44:01.920 dot com to list your home with Remax Alliance three oh three nine two zero 629 00:44:02.000 --> 00:44:07.360 sixteen twenty two. All right, three oh three seven one three eight two 630 00:44:07.400 --> 00:44:10.840 five five. We have got a ton going on. We're trying to reach 631 00:44:10.920 --> 00:44:19.639 out to uh, what was our auto restoration j right? L J LJ? 632 00:44:19.760 --> 00:44:22.159 Did we leave a message or try to get voicemail? And I've also 633 00:44:22.239 --> 00:44:27.519 texted the guy Okay, hopefully we hear something back. This guy just needs 634 00:44:27.559 --> 00:44:31.519 to transfer a warranty. If need be, we can get our listeners involved 635 00:44:31.559 --> 00:44:36.599 and maybe pressure this guy. It's not a big deal. The caller's not 636 00:44:36.760 --> 00:44:40.280 asking for any of the labor. He's saying, simply transfer the warranty to 637 00:44:40.440 --> 00:44:45.960 me. That's what Monster Transmission needs this guy to do. And that is 638 00:44:45.960 --> 00:44:51.159 pretty common. Ye, there's some because when you said the uh, you 639 00:44:51.199 --> 00:44:54.000 know jafper, same same thing. The customer has to go online and register 640 00:44:54.119 --> 00:44:58.639 the part to get the warranty. Yeah, so it sounds like a no 641 00:44:58.719 --> 00:45:00.800 brainer, yes, but this guy sounds like he's so pissed. I think 642 00:45:00.960 --> 00:45:05.239 all he really should do. Here's here's what I'm going to tell him if 643 00:45:05.239 --> 00:45:07.800 he calls I don't care if he's mad at the guy. What I think 644 00:45:07.840 --> 00:45:12.039 he should do is transfer it. And then the guy, if he really 645 00:45:12.079 --> 00:45:15.000 wants it done, he signs a release saying it's done and over. You 646 00:45:15.079 --> 00:45:19.960 transfer the warranty. I won't bother you anymore. Then he gives coming out. 647 00:45:20.000 --> 00:45:22.280 Why is he fighting that? Yeah? I mean, then he gets 648 00:45:22.320 --> 00:45:27.440 it. I mean we're going to figure it out. I don't care. 649 00:45:27.480 --> 00:45:30.199 Our reach goes further than Texas. Doesn't cost him anything to transfer the warranty. 650 00:45:30.280 --> 00:45:32.639 Yeah, it doesn't cost him a nickel, nothing. But maybe this 651 00:45:32.719 --> 00:45:37.440 guy did something to him that made him angry. I know, I'm sure. 652 00:45:37.559 --> 00:45:39.719 I'm sure there's something there. We're not we're not missing, yeah, 653 00:45:39.840 --> 00:45:43.800 or we are missing? All right? What is this? What does Bob 654 00:45:43.840 --> 00:45:45.920 with l em want? So? Mark, yesterday a gentleman called in. 655 00:45:45.960 --> 00:45:51.199 I don't know if you remember about getting some estimates on a deck job. 656 00:45:51.559 --> 00:45:54.880 Yeah, and so anyway, I gave the guy Bob's number. Bob is 657 00:45:54.920 --> 00:45:59.320 now supposed to meet him, but Bob has lost his phone number, and 658 00:45:59.360 --> 00:46:00.519 so we're just trying to get the word out because I don't have the guy's 659 00:46:00.519 --> 00:46:04.400 info. God, I have no idea. I don't have the guy's info. 660 00:46:04.719 --> 00:46:07.719 Yeah, So if someone out there is trying to meet up with Bob 661 00:46:08.280 --> 00:46:12.559 with l EM Landscaping, he's on a referral list, Bob, I don't 662 00:46:12.599 --> 00:46:15.880 know what other info to give you. I have no idea what his number 663 00:46:15.000 --> 00:46:22.360 was, Bob, I have no idea what his number is. Man, 664 00:46:22.440 --> 00:46:25.880 So I don't even know how you'd find it. Well, and what's so 665 00:46:27.039 --> 00:46:30.559 bad if he sets an ism or he loved what I had to tell him, 666 00:46:30.559 --> 00:46:32.840 and I was saving his number and hit the glee button. His name 667 00:46:32.960 --> 00:46:37.679 is Jerry. He was looking. He was asking the show, asking Tom 668 00:46:37.719 --> 00:46:40.000 if he ever heard a grand view deck in patio, and Tom said, 669 00:46:40.119 --> 00:46:43.920 no, I haven't, but you should get other estimates. Okay, So 670 00:46:44.000 --> 00:46:47.320 if that guy's listening right now, call Bob with l EM. Bob, 671 00:46:47.360 --> 00:46:53.719 what number are you at right now? Three or three? Five? Nine, 672 00:46:53.559 --> 00:46:57.280 one o four? I'm telling him, I'm old, I mess up, 673 00:46:57.599 --> 00:47:00.480 and if you get the job, I get a percent. At this 674 00:47:00.599 --> 00:47:02.760 point, oh of course, I'll couse you guys to launch. All right, 675 00:47:02.920 --> 00:47:06.800 Bob, that's Bob with l EM. Say it one more time, 676 00:47:06.840 --> 00:47:09.039 Bob. If that guy out there is ready to meet with Bob, he 677 00:47:09.239 --> 00:47:15.000 lost your phone number. He needs to call you, so call him. 678 00:47:13.960 --> 00:47:19.519 All right, pull you guys, three h three six four nine four All 679 00:47:19.599 --> 00:47:22.519 right later Bob three oh three seven one three eight two five five. Now 680 00:47:22.559 --> 00:47:24.559 back to Joe. Hey, Joe, So, first of all, this 681 00:47:24.679 --> 00:47:29.639 has got to be a scam. I guarantee the Air Force base isn't holding 682 00:47:29.760 --> 00:47:34.679 any woman hostage out there. Have you spent any money with this person? 683 00:47:36.639 --> 00:47:39.400 Yes? Up up to eleven thousand? Okay, how did you spend it? 684 00:47:39.480 --> 00:47:50.199 Oh my goodness, Oh my goodness. On the how did this whole 685 00:47:50.199 --> 00:47:57.000 thing start? Uh? She's up to me on my profile on Facebook dating. 686 00:47:57.239 --> 00:48:00.400 Yeah, there's a lot of scam. I'm a lawyer, off, 687 00:48:00.760 --> 00:48:05.840 I've been exposed to a lot just from think me. Hey, Joe, 688 00:48:05.960 --> 00:48:07.360 let me ask you a question. How old are you and how old is 689 00:48:07.400 --> 00:48:15.199 she? Shoot? Thirty years old? I'm fifty nine, Yeah, sixty 690 00:48:15.280 --> 00:48:20.039 nine, sixty nine five nine five to nine five. Okay, so's a 691 00:48:20.079 --> 00:48:27.320 thirty year age gap. Yeah, yes, it's Well, it's a scam. 692 00:48:27.400 --> 00:48:30.079 There's no doubt it's a scam. Where's it sitting right now? You 693 00:48:30.159 --> 00:48:32.079 must know it's a scam by now, Joe, I mean, listen to 694 00:48:32.119 --> 00:48:37.400 get money back through cash app. This person is probably this thirty year old 695 00:48:37.400 --> 00:48:42.960 woman is probably a eighteen year old dude sitting in a call center. Uh 696 00:48:43.000 --> 00:48:45.880 in Jamaica. I mean this could be anywhere. Man, Is it in 697 00:48:45.960 --> 00:48:51.480 Nigeria or Pakistan? Are with you? Okay? So what's the issue? 698 00:48:51.559 --> 00:48:54.000 Now? Hold on though, Doc, here's a problem I don't understand, 699 00:48:54.159 --> 00:48:59.239 Joe. In fact, here's what I want to do. There's one thing 700 00:48:59.719 --> 00:49:07.079 that is making me really wonder about this call. I mean really wonder about 701 00:49:07.119 --> 00:49:15.519 it. You're acknowledging right now that you were scammed, which is so I'm 702 00:49:15.559 --> 00:49:21.920 not looking for money back. I'm ty if I can get get her help 703 00:49:22.000 --> 00:49:25.719 for what to get out of the air Force space loud AIRPK. See, 704 00:49:25.760 --> 00:49:30.000 this is where it doesn't You're saying two different things, Jo, She's not 705 00:49:30.760 --> 00:49:34.519 Doc. I think he knows that. That's where I'm saying. I almost 706 00:49:34.559 --> 00:49:38.280 feel like you're playing me, Joe? Are you playing me? What would 707 00:49:38.320 --> 00:49:42.000 I want to do that? I have no idea why you would want to 708 00:49:42.039 --> 00:49:44.679 do that, I don't know. But here's what I want to do. 709 00:49:45.320 --> 00:49:46.519 Suzanne, do me a favor. By the way, we do have one 710 00:49:46.559 --> 00:49:51.039 line open three oh three seven one three eight two five five. So what 711 00:49:51.119 --> 00:49:54.519 I just heard for the first two minutes of that call and even prior to 712 00:49:54.559 --> 00:49:59.920 going to break and coming back, is Joe knows he was scammed, knows 713 00:50:00.039 --> 00:50:04.719 he's not gonna get his money back. But then he throws in his goal 714 00:50:04.840 --> 00:50:07.840 right now as to what get the woman out of the Air Force base. 715 00:50:07.639 --> 00:50:10.639 So I don't know what to make of that, but I do want to 716 00:50:10.679 --> 00:50:15.400 say something when we come back from break, and I'm not taking a break 717 00:50:15.519 --> 00:50:19.400 right now, but I got to give these two in there, Suzanne, 718 00:50:20.440 --> 00:50:23.639 excuse me some time to get the voicemail he left. What he is saying 719 00:50:23.719 --> 00:50:29.159 now compared to the voicemail, does he cuss on it? I deleted it 720 00:50:29.199 --> 00:50:32.760 already. Oh God, sorry, Bebe. Let's never ever do that, 721 00:50:34.000 --> 00:50:38.199 ever, ever, ever, ever, ever. I delete him as soon 722 00:50:38.199 --> 00:50:40.440 as I listened to him. Yeah, not a good one like that, 723 00:50:42.320 --> 00:50:45.639 I'm gonna say. But I do have the gals picture and phone number sitting 724 00:50:45.719 --> 00:50:51.400 here. You should hear this voicemail. He is so terrified that they're going 725 00:50:51.480 --> 00:50:54.480 to kill her and they won't let her go, completely different than he just 726 00:50:54.559 --> 00:50:57.880 sounded. Do you think it was phone, Jeff? Do you think it 727 00:50:57.920 --> 00:51:00.559 was phony baloney. I think so. I think it's phony blooney. I'll 728 00:51:00.559 --> 00:51:04.840 be honest, Joe, I don't think you're that stupid. I think you're 729 00:51:04.880 --> 00:51:10.320 making this whole thing up. Not if well, okay, you feel stupid. 730 00:51:10.440 --> 00:51:14.639 What would you like us to do? She's not there, she's not 731 00:51:14.760 --> 00:51:17.639 there? What else would you like? Sir? I'd like you to see 732 00:51:17.679 --> 00:51:22.599 if he can help verify and if I'm wrong? I accepted them a right 733 00:51:22.679 --> 00:51:24.119 hold on? Hold on, No, he's right, hold on, he's 734 00:51:24.119 --> 00:51:28.320 got a point. Hold hold on, you got a point man. Let 735 00:51:28.360 --> 00:51:31.559 me call over there, let me get my phone up. Yes, is 736 00:51:31.639 --> 00:51:37.559 this Air Force Base Lowry? Yes? Yes, Can I talk to a 737 00:51:37.599 --> 00:51:43.320 manager please? H okay, Hey, superclonel, Yes, superclonel. I'd 738 00:51:43.360 --> 00:51:45.159 like to ask you something. Joe is on the phone, by the way, 739 00:51:45.480 --> 00:51:51.079 Mark Major with Tom Martinez show. Joe's on the phone and apparently he 740 00:51:51.199 --> 00:51:54.800 thinks you guys are holding a woman hostage. You're not. Okay, thank 741 00:51:54.840 --> 00:52:02.199 you, Joe. I just verified they're not holding anybody hostage. All right, 742 00:52:02.239 --> 00:52:06.159 Thank you, Joe. I appreciate your call. Three oh three seven 743 00:52:06.199 --> 00:52:14.719 one three eight two five five go with a sure thing. Denver's best roofer 744 00:52:14.880 --> 00:52:22.039 Excel roofing dot com. You don't pay a cent until you're content. Time 745 00:52:22.039 --> 00:52:27.079 for an insurance check up free, no obligation comparison call Compass Insurance paying too 746 00:52:27.159 --> 00:52:30.400 much your coverage at dozens of insurance companies find out now three oh three seven 747 00:52:30.519 --> 00:52:35.559 seven one help. You'll think you're his only customer when you choose Frank durand 748 00:52:35.559 --> 00:52:39.000 the real estate Man dot com to list your home with Remax Alliance three oh 749 00:52:39.000 --> 00:52:45.400 three nine two zero sixteen twenty two by three oh three seven one three eight 750 00:52:45.480 --> 00:52:50.119 two five five three oh three Martino. Remember that number works on and off 751 00:52:50.159 --> 00:52:52.440 the air. We've got a lot cooking in the hopper. We're gonna find 752 00:52:52.480 --> 00:52:57.239 out. Hopefully here back from TJ. I keep getting his name wrong, 753 00:52:57.360 --> 00:53:01.800 RJ ljj LJ. I'll remember that one. Hopefully he will transfer that transmission 754 00:53:01.840 --> 00:53:05.840 warranty. Meantime, who should I go to? Suzanne? Who's been holding 755 00:53:05.840 --> 00:53:08.360 along? He's been holding so long? Mark, Rosie, Rosie, Rosie, 756 00:53:09.079 --> 00:53:12.880 what is going on with you? Rosie? Thank you for holding so 757 00:53:13.000 --> 00:53:20.079 long? Yeah, thank you for answering my call, and so I hope 758 00:53:20.119 --> 00:53:23.559 what what I can say is, yeah, go ahead, you know, 759 00:53:23.800 --> 00:53:30.480 helpful. Sure the people are pulling on behalf of So we have a being 760 00:53:30.639 --> 00:53:37.920 here situation going on at the Good Whales Laundry. Rosie, can you can 761 00:53:37.960 --> 00:53:39.760 you get Are you on bluetooth? Can you just go to your handset? 762 00:53:39.840 --> 00:53:45.480 Is that a possibility or no? Yeah? I can please do real quick. 763 00:53:45.199 --> 00:53:49.519 Yeah, just hit the bluetooth button there and if you're driving, pull 764 00:53:49.559 --> 00:53:52.119 over and do it. But yeah, no, I'm not driving. Okay, 765 00:53:52.840 --> 00:53:57.199 thank you for checking. Yeah, tell me when you're ready. Yeah, 766 00:53:57.239 --> 00:54:00.280 it's fine, We'll stick with this. So I know a couple of 767 00:54:00.320 --> 00:54:04.599 things here. One just from what's on the call screener, adult with disability. 768 00:54:04.599 --> 00:54:07.280 And I heard you say a name of a store Goodwill? Is that 769 00:54:07.320 --> 00:54:15.519 correct? Yes, it's called the Fresh Star commercial laundry. They employed the 770 00:54:15.719 --> 00:54:23.480 most adults with disability and no, hold on, let me just ask a 771 00:54:23.519 --> 00:54:34.719 few questions, Rosie. So fresh Start commercial laundry. Yes, and where 772 00:54:34.840 --> 00:54:42.519 is that? This is a the Genital Road, Colorado Springs, Colorado. 773 00:54:42.719 --> 00:54:46.039 And is it a laundry, Matt, what is it? Yeah? So 774 00:54:46.119 --> 00:54:52.519 it's a commercial laundry that takes contracts even from hotels. I got it. 775 00:54:52.599 --> 00:54:57.880 I got it. And there is a lot of people that work there that 776 00:54:57.920 --> 00:55:05.719 are disabled. They are disabled and allow mostly women too that don't speak English. 777 00:55:05.800 --> 00:55:08.840 A lot of elder women in their fifties are they But Rosie, are 778 00:55:08.840 --> 00:55:15.559 they still disabled even though so they don't speak English and they're disabled. They 779 00:55:15.840 --> 00:55:22.239 both they are nons in English, which are older women. And then you 780 00:55:22.400 --> 00:55:29.079 have the American adults with disabilities. Okay, out of curiosity before we get 781 00:55:29.119 --> 00:55:31.480 into the purpose of the call. I don't know this, and I'm sure 782 00:55:31.519 --> 00:55:38.360 you do. Do they make the same hourly as someone that is not disabled, 783 00:55:42.440 --> 00:55:45.280 Yes and no. So they work the few people that I know, 784 00:55:45.400 --> 00:55:52.159 I know about eight of them. They work there from ten years, fifteen 785 00:55:52.239 --> 00:55:57.960 years, eight years. The way they argue that is because they say, 786 00:55:58.000 --> 00:56:02.239 well they how they document and did they end up justifying? Rosie? Maybe 787 00:56:02.280 --> 00:56:06.320 I didn't. I can already tell. I can already tell I probably confused 788 00:56:06.360 --> 00:56:08.079 you in my question. Let me let me try again. Here's what I'm 789 00:56:08.079 --> 00:56:14.239 looking for. I had an uncle. He passed away a long time ago, 790 00:56:14.719 --> 00:56:19.440 but he was handicapped, he was mentally disabled. He worked at a 791 00:56:19.519 --> 00:56:24.880 couple places over the years, through a different pro through different programs, and 792 00:56:25.000 --> 00:56:30.719 what would happen is they would actually not pay whatever the state minimum wage was 793 00:56:30.800 --> 00:56:34.920 they didn't have to pay that he made a lot less money than other people 794 00:56:34.960 --> 00:56:38.320 that worked there, but it was legal because of his situation. Is it 795 00:56:38.480 --> 00:56:43.920 still that same way? It is still the same way. Okay, So 796 00:56:44.119 --> 00:56:49.159 now let's go directly to Fresh Start Commercial Laundry and you know eight people that 797 00:56:49.280 --> 00:56:55.519 work there. What's going on right now? Right now that I personally have 798 00:56:55.679 --> 00:57:04.719 reported the situation on a yearly basis, what is the situation? The situation 799 00:57:05.000 --> 00:57:12.039 is they have a project manager that has been working there for twenty years, 800 00:57:12.079 --> 00:57:16.119 and what goes on on a daily basis is say, for example, you 801 00:57:16.280 --> 00:57:22.199 have a person who is deaf and mute, and she'll yell at that person 802 00:57:22.480 --> 00:57:29.599 and say the meaning words of why such and so is not so Wait a 803 00:57:29.639 --> 00:57:32.840 second, Rosie, what you said is kind of interesting. So you use 804 00:57:32.880 --> 00:57:38.400 an example of someone that's deaf and mute and they're yelling and being verbally abusive, 805 00:57:38.440 --> 00:57:43.400 but they don't even know what's happening, right, That is correct, 806 00:57:43.599 --> 00:57:46.320 But the other people know it's happening. It's almost like they're making fun of 807 00:57:46.360 --> 00:57:54.039 them. Correct. Yes, they bully them most of the time. They 808 00:57:57.199 --> 00:58:04.079 create a hostile situation. They'll make another coworker make fun of them or complain 809 00:58:04.719 --> 00:58:07.280 or you're not going to lunch. Because now have you, Rosie, have 810 00:58:07.320 --> 00:58:15.920 you have you witnessed this firsthand? I have in a few occasions. I 811 00:58:15.119 --> 00:58:22.039 don't work there, but I have gone there to meet with someone who Rosie, 812 00:58:22.039 --> 00:58:23.199 I'm going to put you on hold. Rosie, I'm going to put 813 00:58:23.199 --> 00:58:28.239 you on hold. This is very disturbing to me. Like I said, 814 00:58:28.239 --> 00:58:32.320 I have got somewhat of a personal connection because of my uncle and over the 815 00:58:32.400 --> 00:58:37.119 years him working at I think it was arc thrift store, and there was 816 00:58:37.119 --> 00:58:39.559 some other places. He even worked at a bowling alley. Uh, there 817 00:58:39.639 --> 00:58:44.440 was some stuff there that we really did not like. So I see where 818 00:58:44.440 --> 00:58:49.000 you're going. Everybody, hold tight, Michael and Lauren and Jason, everybody. 819 00:58:49.000 --> 00:58:51.960 I'll promise I'll get to you. Everybody, Hang tight. My name's 820 00:58:52.000 --> 00:59:09.440 Mark Major. This is the Troubleshooter Network. Go with a sure thing Denver's 821 00:59:09.480 --> 00:59:14.800 Best roofer Excel roofing dot com. You don't pay a cent until you're content. 822 00:59:15.480 --> 00:59:21.400 Leave time for an insurance check up free, no obligation. In comparison, 823 00:59:21.519 --> 00:59:25.119 call Compass insurance paying too much your coverage at dozens of insurance companies. 824 00:59:25.199 --> 00:59:29.400 Find out now three all three seven seven to one. Help. You'll think 825 00:59:29.440 --> 00:59:32.440 you're his only customer when you choose Frank durand the real estate Man dot Com 826 00:59:32.480 --> 00:59:37.159 to list your home with Remax Alliance three oh three nine two zero sixteen twenty 827 00:59:37.159 --> 00:59:49.079 two. Yeah, ripped off, bad news, defeated vessel. You don't 828 00:59:49.159 --> 00:59:53.800 have to choose. Came run in just as fast as we can. So 829 00:59:54.159 --> 01:00:00.480 shoot's gonna help. Come man. This is the trouble Shooter Show. No 830 01:00:01.039 --> 01:00:05.480 Tom Martinez, Welcome my friends to the only show of It's gotten. We're 831 01:00:05.480 --> 01:00:08.400 here to solve problems, answer questions, take complaints. It's car Day on 832 01:00:08.519 --> 01:00:12.760 the Troubleshooter Show. You got any car questions, We've got Kevin Calkin. 833 01:00:13.199 --> 01:00:15.800 He's one of our many car experts at referral list dot com. I also 834 01:00:15.840 --> 01:00:20.679 have Deputy Doc by my side, my wife Suzanne. Jeff's on the main 835 01:00:20.760 --> 01:00:23.440 board. We've got two deputies at home. So if you got a problem, 836 01:00:23.639 --> 01:00:25.719 it's a good day to call. I'll tell you when the line's open. 837 01:00:25.760 --> 01:00:30.599 But the numbers I really want you to focus on remembering is three zho 838 01:00:30.639 --> 01:00:35.960 three Martino three zero three Martino. And then you can also remember a help 839 01:00:36.000 --> 01:00:38.400 at troubleshooter dot com. That's how you remember it. That's the number you 840 01:00:38.519 --> 01:00:43.119 spread. You got a neighbor that needs some help because somebody screwed him over 841 01:00:43.159 --> 01:00:46.639 on a fence or some cement guy. You know, I've never trusted an 842 01:00:46.679 --> 01:00:51.480 asphalt guy. Am I wrong in saying that they always seem to be in 843 01:00:51.519 --> 01:00:54.840 the neighborhood working on a project and have extra asphalt. I live out in 844 01:00:54.840 --> 01:00:59.440 Frankdown, so there's a lot of dirt roads and a lot of dirt driveways, 845 01:01:00.039 --> 01:01:01.679 and it's sure enough anytime I see them, they happen to be in 846 01:01:01.719 --> 01:01:07.519 the neighborhood. They just happen to be there. There's so many scams out 847 01:01:07.519 --> 01:01:09.400 there. That's why this show's been going on for forty years, and I 848 01:01:09.400 --> 01:01:14.119 don't see it going anywhere. For this reason. Scams aren't going away Jack. 849 01:01:14.880 --> 01:01:16.000 In fact, they're getting worse. They are, they're getting smarter. 850 01:01:16.320 --> 01:01:21.960 Some of the AI ones. The AI ones are really scary because they make 851 01:01:22.000 --> 01:01:24.599 it sound like it's real. I can pretty much replace Doc with AI. 852 01:01:24.760 --> 01:01:28.760 Now, No, I'm not kidding. It wouldn't be that hard. No, 853 01:01:28.800 --> 01:01:34.320 it would be AU Artificial unintelligence. That was good Doc, all right? 854 01:01:34.320 --> 01:01:37.280 Three three seven one three eight two five five. That's the telephone number. 855 01:01:37.519 --> 01:01:42.119 I do want to tell you about one company, really quick pro Bid 856 01:01:42.320 --> 01:01:45.679 Energy. You can find them on the referral list. What I love about 857 01:01:46.159 --> 01:01:51.400 uh pro bid check this out for about twenty thousand dollars. They can do 858 01:01:51.440 --> 01:01:55.639 a home solar system for you and it includes a battery backup. You're not 859 01:01:55.679 --> 01:02:00.599 going to get a better price like that on a residential service, but you 860 01:02:00.679 --> 01:02:02.800 call them up there and give you a bid most of the time right over 861 01:02:02.840 --> 01:02:07.360 the phone. It's very easy to do. But that includes the battery back 862 01:02:07.440 --> 01:02:09.639 up. They do everything too. They do the sales, the installation. 863 01:02:10.039 --> 01:02:15.480 You're dealing with one company. They also do led lighting and insulation. So 864 01:02:15.559 --> 01:02:20.400 these guys do anything that's really got to do with energy. Probid Energy dot 865 01:02:20.440 --> 01:02:24.000 com, probit energy dot com or call them up eight four four four pro 866 01:02:24.199 --> 01:02:29.440 bid. Let's keep that one at that now. Three oh three seven one 867 01:02:29.480 --> 01:02:30.880 three eight two five to five. Hey Mark, Yes, ma'am, I 868 01:02:30.920 --> 01:02:35.920 need to get back go ahead for Rosie. I've just reached out to Rocky 869 01:02:35.920 --> 01:02:38.119 Mountain eightya and just waiting to hear back. And in the meantime, I 870 01:02:38.159 --> 01:02:40.559 was hoping you could go to line one he's been holding a long time. 871 01:02:40.679 --> 01:02:44.119 I can do that. How quick? Are they pretty good in it? 872 01:02:44.280 --> 01:02:45.480 Pretty good? But if not, I can line it up for next week. 873 01:02:45.519 --> 01:02:49.320 We'll see. We know some great people, Rosie. Let me just 874 01:02:49.400 --> 01:02:52.400 hate Hey, Rosie, I want you to hang on because hopefully we're going 875 01:02:52.480 --> 01:02:58.519 to have one of the head in Colorado of American with disabilities on and they're 876 01:02:58.679 --> 01:03:01.760 very powerful people to be quite frank in a case like this. But we're 877 01:03:01.800 --> 01:03:05.320 really trying to get to the bottom of this, so I want you to 878 01:03:05.360 --> 01:03:09.480 hold on. She knows some people, Rosie does, Susanna. You took 879 01:03:09.519 --> 01:03:14.440 down the name of where they work, Fresh Start laundry service, just because 880 01:03:14.440 --> 01:03:16.920 I already had it. Oh, got a Fresh Start laundry service. And 881 01:03:17.320 --> 01:03:21.760 they're making fun of people. In fact, there's one person there, according 882 01:03:21.760 --> 01:03:29.320 to Rosie, where one of the supervisors is making fun of someone that cannot 883 01:03:29.400 --> 01:03:31.599 talk and cannot hear, so when he's making fun of him, of course 884 01:03:31.639 --> 01:03:35.800 they don't know what's going on, but the other people in the room do. 885 01:03:35.880 --> 01:03:39.719 It just sounds like a very abusive situation, somewhat hard to believe in 886 01:03:39.760 --> 01:03:43.679 today's day an age, but man, we hear it all here. So 887 01:03:43.719 --> 01:03:46.320 We're going to try to figure out the best course of action to help Rosie 888 01:03:46.320 --> 01:03:52.000 out in the people she knows. Meantime, Michael, Michael's got a car 889 01:03:52.079 --> 01:03:54.599 question. Go ahead, Michael, I do, sir. I've got a 890 01:03:54.679 --> 01:04:00.800 ninety six GMC Sierra two hundred and the roughly forty thousand minds. The training 891 01:04:00.880 --> 01:04:05.000 went out, and I was wanting to know is it better to have the 892 01:04:05.039 --> 01:04:10.920 training rebuilt? I don't want to put a whole lot of money into it, 893 01:04:10.960 --> 01:04:13.559 but I know it's going to be expensive. But if I do that, 894 01:04:13.679 --> 01:04:16.400 I'm gonna probably have to replace the whole power train because I'm not going 895 01:04:16.480 --> 01:04:19.559 to invest that kind of money. Or do I just scrap the whole thing? 896 01:04:20.239 --> 01:04:24.960 So well, you said when you say buy a new one, Kevin, 897 01:04:25.039 --> 01:04:28.760 let me ask you something like like Jeff over at KIM or he rebuilds 898 01:04:28.840 --> 01:04:32.679 transmissions, the shell, or what a lot of us refer to as the 899 01:04:32.719 --> 01:04:36.159 core. Yeah, the case the case, if it's not damaged. I 900 01:04:36.159 --> 01:04:41.360 mean, there's really no reason you would ever replace that. No, because 901 01:04:41.400 --> 01:04:45.599 you're just buying a rebuilt that somebody else did. Yeah, the biggest advantage 902 01:04:45.639 --> 01:04:47.440 is time. Yeah, but what you do? No, no, no, 903 01:04:47.480 --> 01:04:50.960 what I'm saying, though, is the outside of the transmission. Here's 904 01:04:50.960 --> 01:04:57.079 what I'm trying to say. Why would anybody buy a brand new transmission transition? 905 01:04:57.400 --> 01:05:00.360 You can't even Okay, So basically he's talking about a rebuilt. He's 906 01:05:00.360 --> 01:05:03.920 talking about a rebuilt. Yeah, and what do you think a rebuilt would 907 01:05:03.960 --> 01:05:08.440 cost for that ninety six era? Well, it depends two or four wheel 908 01:05:08.519 --> 01:05:13.199 drive? Four four, so you probably probably close to two grand for the 909 01:05:13.239 --> 01:05:15.840 transmission plus the install What is the R and R are the remoser? Yeah, 910 01:05:15.880 --> 01:05:18.760 it's six eight hours. I mean you're probably about three grand, so 911 01:05:18.840 --> 01:05:23.519 you're about three thousand. How many miles around the engine? My forty? 912 01:05:23.559 --> 01:05:28.119 Is what he said? Is that a good longevity vehicle or what? Yeah? 913 01:05:28.199 --> 01:05:30.199 I mean, if it's well taken care of, it's is five to 914 01:05:30.199 --> 01:05:32.239 seven? Is the best motor Chever ever made? Is it really? Oh? 915 01:05:32.320 --> 01:05:35.440 Yeah? So half a million possible? Yeah, that's pushing. But 916 01:05:35.480 --> 01:05:40.480 yeah, how much is that motor? You'd probably spend between five and seven 917 01:05:40.559 --> 01:05:43.159 on something like that, so you're you know, you're all in probably about 918 01:05:43.159 --> 01:05:45.800 eight to ten grand. Michael. Does it run well? I mean going 919 01:05:45.840 --> 01:05:48.840 down the road when the transmission worked, does the engine seem like it's in 920 01:05:48.880 --> 01:05:54.039 good shape. The engine seems like it's in good shape. It seems like 921 01:05:54.079 --> 01:06:00.960 it's solid. It's just I'm concerned with that many miles and obviously you know 922 01:06:00.079 --> 01:06:04.760 the year of the vehicle. It's it's about time to go through and change 923 01:06:04.760 --> 01:06:08.840 out the bushing. What do you think all that stuff, Michael, What 924 01:06:08.880 --> 01:06:13.400 do you think if that transmission wasn't broke. Let's look at this in a 925 01:06:13.440 --> 01:06:16.599 different way. If it was not broken, the vehicle was running good before, 926 01:06:16.639 --> 01:06:20.239 just like it was before the transmission went out. However it was just 927 01:06:20.360 --> 01:06:24.519 like that. What do you think you could have sold that vehicle for? 928 01:06:26.599 --> 01:06:31.519 Well, I mean, I've looked at it online, probably about five grand, 929 01:06:31.599 --> 01:06:35.800 five six grand, so and I would say that's probably right. So 930 01:06:35.880 --> 01:06:41.440 let's say let's take the higher number six And it really doesn't matter what number 931 01:06:41.440 --> 01:06:45.159 you're talking about. So if you sold it right now, when it's not 932 01:06:45.360 --> 01:06:51.199 running, what is it worth? Uh? Junk? I've seen people, 933 01:06:51.400 --> 01:06:55.480 Yeah, I've seen people try and get two and three grand out but they 934 01:06:55.519 --> 01:07:00.280 ain't selling. Yeah. Well that's hard. Yeah, see, I don't 935 01:07:00.320 --> 01:07:02.559 yeah, I don't know. That's what I'm asking because all you really got 936 01:07:02.559 --> 01:07:06.280 to do is the math if Kevin, can put a transmission or rebuild in 937 01:07:06.320 --> 01:07:14.159 there with a warranty for three thousand dollars or less, then you have a 938 01:07:14.280 --> 01:07:18.480 vehicle that's worth six grand using the numbers we're talking about. So if you 939 01:07:18.639 --> 01:07:23.440 sold it, you would actually probably if you put the transmission in and put 940 01:07:23.519 --> 01:07:26.800 it up for sale, you might actually end up better than if you got 941 01:07:26.880 --> 01:07:30.119 rid of it right now. So, I mean, that's just a decision 942 01:07:30.119 --> 01:07:32.360 you got to make. How long that engine's gonna last? Kevin, This 943 01:07:32.440 --> 01:07:36.000 sounds crazy, there's no crystal balls. Sure, but if you did. 944 01:07:36.079 --> 01:07:41.000 I remember back in my day, we would send oil out occasionally to Titan. 945 01:07:41.280 --> 01:07:43.760 I think it was called Titan. Yeah, they could do analysis and 946 01:07:43.840 --> 01:07:45.239 different things. Yeah. Yeah, So you drain, you do an oil 947 01:07:45.320 --> 01:07:48.320 change, you basically put some in a tube. Sure, you ship it 948 01:07:48.320 --> 01:07:53.320 off to Titan and they look for stuff. Is that a good with an 949 01:07:53.320 --> 01:07:56.880 engine with over two hundred thousands? Because I can pretty well guarantee they're going 950 01:07:56.920 --> 01:08:00.320 to find metal in the oil because it does have too much. There's no 951 01:08:00.360 --> 01:08:02.679 way to tell what we're talking about. No, it's from here on out, 952 01:08:02.719 --> 01:08:06.000 he's on borrow time. Well, of course, you know he's got 953 01:08:06.280 --> 01:08:10.079 his milet's out of it. It could go another hundred, it could go 954 01:08:10.159 --> 01:08:13.159 another ten. There's just no way of knowing. That's the other way to 955 01:08:13.159 --> 01:08:15.039 look at him, Michael. If you put three thousand dollars into it and 956 01:08:15.079 --> 01:08:18.680 get another forty thousand miles, that was a hell of a good spend exactly. 957 01:08:18.920 --> 01:08:21.279 So I mean, really, man, I don't know. You got 958 01:08:21.319 --> 01:08:27.560 to just do the math. Bro Okay, I just want to get your 959 01:08:27.600 --> 01:08:30.920 opinion. I'm fitting at that point. Yeah, I mean, you know 960 01:08:30.000 --> 01:08:32.840 what, Okay, we get them all the time, and you know, 961 01:08:33.239 --> 01:08:36.760 to replace itself. If you buy something for twenty grand and then you got 962 01:08:36.760 --> 01:08:40.119 to put money into it to get repairs done, I mean, are you 963 01:08:40.199 --> 01:08:43.760 ahead or you know? That's the question customers get in there. I'm a 964 01:08:43.800 --> 01:08:46.720 horrible person to ask that because you never keep cars. I never keep a 965 01:08:46.760 --> 01:08:50.520 car the second before I sell them, not every time, but I sew 966 01:08:50.600 --> 01:08:54.520 them before they go out of bumper to bumper warranty, yep. Because I 967 01:08:54.520 --> 01:08:56.760 don't got to mess with it. And I'll tell you one of the reasons, 968 01:08:57.439 --> 01:08:59.600 Michael. This has nothing to do with you. But I don't want 969 01:08:59.600 --> 01:09:02.600 to sell a car to somebody and they call me up on the radio telling 970 01:09:02.680 --> 01:09:05.880 me he sold me a Leno or something. So I truly do try to 971 01:09:05.920 --> 01:09:11.439 sell cars when they're still under warranty. Plus it's the easiest time to sell 972 01:09:11.479 --> 01:09:15.039 them. Yep. But Michael, Okay, if it was yours, what 973 01:09:15.079 --> 01:09:16.359 would you do? Kevin, let's go right there. If I liked the 974 01:09:16.399 --> 01:09:18.960 truck, I'd put the training in it, you would, yep, All 975 01:09:19.039 --> 01:09:24.439 right, there you go, Bro. And who's the Kimber Transmission? You 976 01:09:24.479 --> 01:09:26.560 say, well, you could check with Jeff. He's very good at it. 977 01:09:26.640 --> 01:09:29.479 Yeah, that's the best place. Yeah. So Kevin's was Sheridan Auto 978 01:09:29.520 --> 01:09:31.880 Tech. So they're both on our referral list. Call up, go to 979 01:09:31.880 --> 01:09:38.399 Shardan Auto Tech dot com or Transmission Denver dot com exactly, and Jeff would 980 01:09:38.439 --> 01:09:42.359 rebuild that. We would replace it. Yeah, So Kevin would buy one 981 01:09:43.039 --> 01:09:46.239 that like from Jasper or somebody that's already rebuilt it and then ship the old 982 01:09:46.239 --> 01:09:50.039 one back to him. Jeff would literally tear yours down and rebuild it. 983 01:09:50.159 --> 01:09:57.640 Yep. Okay, comprende have a good day, bro, appreciate it. 984 01:09:57.840 --> 01:10:02.319 By three oh three seven three talk one line open three oh three seven one 985 01:10:02.479 --> 01:10:08.600 three eight two five five. We're gonna give the Ada people a little more 986 01:10:08.600 --> 01:10:10.439 time. I don't want to get her. We are gonna have one line 987 01:10:10.439 --> 01:10:13.079 open. We just dropped three oh three seven one three eight two five five. 988 01:10:13.319 --> 01:10:18.159 And then Jason and Lauren Uh signed car purchase paperwork and now they don't 989 01:10:18.199 --> 01:10:21.359 have a down payment. That's interesting. We're gonna look at that. And 990 01:10:21.399 --> 01:10:25.560 then John's got an issue with emissions. One line open, three oh three, 991 01:10:25.600 --> 01:10:32.800 Martino, go with a sure thing Denver's best roofer Excel roofing dot com. 992 01:10:32.880 --> 01:10:40.439 You don't pay a cent until you're content than time for an insurance check 993 01:10:40.520 --> 01:10:45.119 up free no obligation comparison call Compass Insurance paying too much your coverage at dozens 994 01:10:45.159 --> 01:10:48.479 of insurance companies find out now three oh three, seven to seven to one 995 01:10:48.560 --> 01:10:53.239 help. You'll think you're his only customer when you choose Frank durand the real 996 01:10:53.319 --> 01:10:57.920 estate Man dot com to list your home with Remax Alliance three oh three nine 997 01:10:57.920 --> 01:11:01.199 two zero sixteen twenty two. All right, folks, trail three seven one 998 01:11:01.239 --> 01:11:04.520 three a two five five. I'm gonna jump right back to Rosie. Rosie, 999 01:11:04.600 --> 01:11:09.319 listen, we have what we refer to as an angel in the Ada, 1000 01:11:10.800 --> 01:11:15.079 and we are reaching out to her sometimes they can take a day or 1001 01:11:15.079 --> 01:11:18.439 two. We're going to get her back on Monday. For you, they've 1002 01:11:18.479 --> 01:11:24.439 got power. If if this is really going on at what was it called 1003 01:11:24.439 --> 01:11:30.119 again, Fresh Start Laundry Services, Yes, Fresh Star Laundry uh services, 1004 01:11:30.239 --> 01:11:36.000 and is managed by a lady named by Yeah, if your allegations are true, 1005 01:11:36.039 --> 01:11:39.800 this, this will get handled and we're going to get the right people 1006 01:11:39.840 --> 01:11:45.359 involved and for people just joining us. Rosie is basically saying there's disabled mentally 1007 01:11:45.399 --> 01:11:51.560 disabled people working there, and she gave one instance of someone that was death 1008 01:11:51.720 --> 01:11:59.399 and mute and the supervisor or someone was actually yelling and screaming, which is 1009 01:11:59.479 --> 01:12:03.199 kind of like making fun of them because they can't hear or see so or 1010 01:12:03.239 --> 01:12:06.600 I'm sorry, I can't I can't hear her talk. So it's kind of 1011 01:12:06.640 --> 01:12:11.720 crazy the situation she was describing down there. But Rosie, I wanted to 1012 01:12:11.760 --> 01:12:15.439 personally tell you right now, we're gonna look into this. But Suzanne, 1013 01:12:15.439 --> 01:12:17.640 when I put you on hold again, is gonna get all your information. 1014 01:12:18.119 --> 01:12:23.039 We're gonna get our other person, our angel lined up, and we're gonna 1015 01:12:23.039 --> 01:12:26.880 pick up on this come Monday. Okay, I just I gotta have the 1016 01:12:26.960 --> 01:12:31.600 right person on this one. Absolutely, yes, because I have reported it 1017 01:12:31.640 --> 01:12:35.760 to the DHS. Yeah, listen, we've got I get you, and 1018 01:12:35.800 --> 01:12:39.720 I'm glad you did all that, and we'll bring that up monday. But 1019 01:12:39.840 --> 01:12:44.640 we have someone that can literally open up an investigation when it comes to if 1020 01:12:44.640 --> 01:12:48.119 they're breaking Adults with Disability rules. So let's go there. Make sure hang 1021 01:12:48.199 --> 01:12:54.479 on until Suzanne gets all your information, and we'll reach back out to you. 1022 01:12:54.560 --> 01:12:57.319 Three oh three seven one three eight two five five. We're gonna have 1023 01:12:57.399 --> 01:13:00.560 one line open in a second meantime. Jason, what is going on with 1024 01:13:00.600 --> 01:13:09.119 this car purchase? Hi? So I purchased a car last Friday. I 1025 01:13:09.239 --> 01:13:15.359 put two thousand dollars down when I signed the papers, and then my boyfriend's 1026 01:13:15.439 --> 01:13:21.039 father had gotten a bonus from his job that he deposited the check on Monday, 1027 01:13:21.159 --> 01:13:25.199 and the money still is not available. And I was supposed to go 1028 01:13:25.279 --> 01:13:29.439 put another three thousand dollars down today when I picked up the car, but 1029 01:13:29.520 --> 01:13:32.359 I don't have that money now, and I'm not sure what to do from 1030 01:13:32.439 --> 01:13:36.279 here. Well, hold on a second, I'm sorry, I got Jason 1031 01:13:36.359 --> 01:13:40.720 up here. Oh you must be Lauren. Yeah, I'm Laura. I 1032 01:13:40.800 --> 01:13:44.720 see who's Jason. He's my uncle. I just thought I didn't have anybody 1033 01:13:44.760 --> 01:13:45.800 else to call, and he told me to call you. Yeah, I 1034 01:13:45.800 --> 01:13:48.840 love this, so hold on. I don't mean I love your situation, 1035 01:13:48.960 --> 01:13:53.720 but I kind of get it. So you put two k down and on 1036 01:13:53.840 --> 01:13:58.119 the agreement? Did you already sign and buy the car? Yes? I 1037 01:13:58.119 --> 01:14:00.359 would like to see a copy of that paper work. But you're supposed to 1038 01:14:00.359 --> 01:14:04.439 give three more down today for a total of five thousand dollars down right? 1039 01:14:05.399 --> 01:14:09.880 Yes? And what would daycare? When is that money going to be available 1040 01:14:09.920 --> 01:14:14.600 Monday? I honestly, I have no idea. I thought it would have 1041 01:14:14.600 --> 01:14:16.880 been available by now. Okay, So here's where I want to ask you 1042 01:14:16.920 --> 01:14:20.119 a real question, Lauren, And you got to really help me so I 1043 01:14:20.159 --> 01:14:26.000 can help you. Is this the kind of deal where possibly your uncle doesn't 1044 01:14:26.039 --> 01:14:28.960 want to give you the money at this point? Are you going to have 1045 01:14:29.079 --> 01:14:32.279 access to those funds for sure in the next week? There's no reason to 1046 01:14:32.399 --> 01:14:36.760 check from his employers. Should take that long. See, that's what I 1047 01:14:36.880 --> 01:14:41.399 was thinking. And it's actually my boyfriend's father who's giving me the money. 1048 01:14:41.520 --> 01:14:45.399 Okay, but yeah, that's what I was thinking. I was thinking three 1049 01:14:45.439 --> 01:14:47.479 to five business days should have been there by now, So I think like 1050 01:14:47.560 --> 01:14:50.760 he's kind of just like, and what is your messing with me? Lauren? 1051 01:14:50.800 --> 01:14:54.479 What does your boyfriend say about that? Does that even come up? 1052 01:14:56.039 --> 01:14:58.840 He's kind of on his dad's side and just told me that, like, 1053 01:14:58.880 --> 01:15:00.479 I just need to wait it out. But I feel like I've waited long 1054 01:15:00.560 --> 01:15:04.279 enough. And what is the dealership saying? Have you talked to the dealership 1055 01:15:04.319 --> 01:15:10.399 saying, hey, this extra three grand I'm having issues with? Yeah? 1056 01:15:10.479 --> 01:15:13.479 I did. I messaged them this morning and they said just to keep them 1057 01:15:13.560 --> 01:15:18.560 updated. Who is it? But it's Rocky Mountain Eurosport in Parker? Oh 1058 01:15:18.640 --> 01:15:23.119 yeah, yeah, yeah, yeah yeah, Suzanne. Aren't they next to 1059 01:15:23.279 --> 01:15:29.439 that refrigerator place? I think it used to be TMG Auto and now it's 1060 01:15:29.600 --> 01:15:32.479 Rocky Mountain euro Sports. Okay, listen, we don't get any complaints on 1061 01:15:32.520 --> 01:15:34.960 them, Lauren. I'm gonna ask you another question. You seem to be 1062 01:15:35.880 --> 01:15:41.119 you seem to be reading the room pretty well. Do you want the car? 1063 01:15:41.960 --> 01:15:45.159 I really want it and I really need it actually? Okay, So 1064 01:15:45.319 --> 01:15:47.560 really it's just coming down to that extra three grand. How much are you 1065 01:15:47.680 --> 01:15:56.279 financing? So it's twenty five overall? Twenty five thousand. Kevin do you 1066 01:15:56.319 --> 01:16:00.720 have the car? I mean you're driving the car. No. I I 1067 01:16:00.720 --> 01:16:03.159 was supposed to go pick it up today, but I can't because they want 1068 01:16:03.199 --> 01:16:05.520 the three thousand when I take it up, So it's still sitting at the 1069 01:16:05.560 --> 01:16:09.319 dealership. All right, Hold on a second. I am so glad she 1070 01:16:09.439 --> 01:16:13.520 said a company that I've heard of. We have never gotten to complain on 1071 01:16:13.600 --> 01:16:15.520 him. Now, granted they haven't been around that long, and everything they're 1072 01:16:15.600 --> 01:16:20.000 telling her seems right. I think where the problem is, I really do 1073 01:16:20.600 --> 01:16:26.840 is is not this stepfather, the uncle, the uncle or the boyfriend. 1074 01:16:27.439 --> 01:16:30.800 Yeah, whatever that is is a week and a paycheck. That's that's a 1075 01:16:30.800 --> 01:16:32.640 long time. No, it's a paycheck. I mean we're not talking like 1076 01:16:32.680 --> 01:16:36.680 a check that has no account number or handwritten stuff unless he's got some funny 1077 01:16:36.680 --> 01:16:40.680 stuff on the account. Yeah. I mean, I think he backed out 1078 01:16:40.680 --> 01:16:45.960 of the deal and puts her in a position. That's the hardest part. 1079 01:16:45.000 --> 01:16:49.680 Here. Here's what I'd like to do. I would like to have Deputy 1080 01:16:49.800 --> 01:16:54.359 Dollar. We call him Deputy Dollar for a reason. He's got a kind 1081 01:16:54.359 --> 01:16:57.960 of an accounting background. Deputy Dollar, Susanna make sure he gets this. 1082 01:16:59.600 --> 01:17:03.640 I would like him to reach out to that dealership and just see what the 1083 01:17:03.720 --> 01:17:08.840 bottom line is. Here's really the question I need answered. What is the 1084 01:17:08.960 --> 01:17:12.319 bottom line? If she can't come up with another three grand? Where does 1085 01:17:12.359 --> 01:17:15.520 that put her? Are they willing to give the two grand back? Can 1086 01:17:15.560 --> 01:17:18.600 they get that other three grand finance? Possibly? Maybe at a little higher 1087 01:17:18.640 --> 01:17:21.640 interest rate. I don't know. I would like to help her out, 1088 01:17:23.000 --> 01:17:30.760 and I think she's getting the run around from the boyfriend's dad. Go with 1089 01:17:30.840 --> 01:17:34.319 a sure thing Denver's Best roofer Excel Roofing dot com. You don't pas cent 1090 01:17:34.520 --> 01:17:44.000 until you're content. Time for an insurance checkup free no obligation comparison call Compass 1091 01:17:44.000 --> 01:17:47.680 Insurance paying too much your coverage at dozens of insurance companies find out now three 1092 01:17:47.760 --> 01:17:51.359 O three seven to seven to one help. You'll think you're his only customer 1093 01:17:51.399 --> 01:17:56.039 when you choose Frank durand the real estate Man dot com to list your home 1094 01:17:56.239 --> 01:18:01.600 with Remax Alliance three oh three nine two zero sixteen twenty two. All right, 1095 01:18:01.640 --> 01:18:05.159 folks, real three seven one three eight two five five three oh three 1096 01:18:05.199 --> 01:18:09.000 Martino one line open. I promised, I say, when we have one, 1097 01:18:09.039 --> 01:18:12.479 we have one. You've been ripped off for taking advantage of call in 1098 01:18:12.560 --> 01:18:14.600 right now. It's a good time to call in. Three oh three seven 1099 01:18:14.680 --> 01:18:17.239 one, three eight two five five Suzanne, where did we end up there 1100 01:18:17.760 --> 01:18:23.279 on that last call? On the last call, yes, which was I'm 1101 01:18:23.319 --> 01:18:25.600 Marty. You said dollar good, it's gonna get it. Oh yeah, 1102 01:18:25.640 --> 01:18:27.960 I sent it to a dollar. I gave him her phone number. He 1103 01:18:28.039 --> 01:18:30.479 was listening to the call, so I didn't even have to explain anything. 1104 01:18:30.600 --> 01:18:33.560 Let me tell you something about Joe, the one with the lady being held 1105 01:18:33.600 --> 01:18:38.279 hostage. Yes, he called back. Yes, he was a little upset 1106 01:18:38.319 --> 01:18:40.239 that you only gave him a minute of time. He's like, look, 1107 01:18:40.279 --> 01:18:42.640 I'm just trying to help this lady. I said, you sent me or 1108 01:18:42.840 --> 01:18:45.399 he goes. She said, you guys can text her, but she won't 1109 01:18:45.439 --> 01:18:48.800 talk. I said, okay, I'll play. I said, I'll text 1110 01:18:48.800 --> 01:18:51.800 her and i'll group text you. So I group texted her and this is 1111 01:18:51.840 --> 01:18:56.720 what I wrote. Lena, Suzanne, here with the Tom Martino Troubleshooter Show. 1112 01:18:56.920 --> 01:19:00.840 Your friend Mohammed reached out to us for help for you to get out 1113 01:19:00.880 --> 01:19:03.079 for being held hostage. We are a live radio show. We will not 1114 01:19:03.199 --> 01:19:06.960 be giving you any money. We have advised Mohammed not to give you another 1115 01:19:08.039 --> 01:19:10.720 dime. If you want to talk on our live radio show for help, 1116 01:19:10.800 --> 01:19:14.319 please let me know. Not one word yet. And I put Mohammed in 1117 01:19:14.359 --> 01:19:16.880 the text too, so he could see that this is BS. I'm gonna 1118 01:19:16.880 --> 01:19:20.439 ask this again. I know, I know what you're saying. We all 1119 01:19:20.479 --> 01:19:25.920 know that it's BS, meaning there's no one being held hostage at the Air 1120 01:19:25.960 --> 01:19:29.479 Force base down the road. We all know that. But I go air 1121 01:19:29.560 --> 01:19:33.720 Force base. I'm going another step. I'm saying Mohammed knows that, and 1122 01:19:33.760 --> 01:19:38.119 he's trying to pull one over on Oh, you think he's trying to pull 1123 01:19:38.119 --> 01:19:41.199 what? Well, I just sent the group text and I'm letting they call 1124 01:19:41.279 --> 01:19:43.600 back. Mark, Why don't you just drop it if that's what he's trying 1125 01:19:43.600 --> 01:19:46.960 to do, because he's trying just the same reason. He's trying to pull 1126 01:19:47.000 --> 01:19:49.520 one over on us. I think he really would. Y what do you 1127 01:19:49.560 --> 01:19:54.359 think he's looking for money? Yeah? Well no, no, no, 1128 01:19:54.359 --> 01:19:57.520 no, no, y no, no, no. Mohammed, you think 1129 01:19:57.560 --> 01:20:00.039 he's the best, he said. He even said, I'm not asking I 1130 01:20:00.199 --> 01:20:03.720 try to get some of the money back. Interesting take, Jeff, what 1131 01:20:03.760 --> 01:20:08.039 do you think I think he's I think he's being duped. I think he 1132 01:20:08.079 --> 01:20:11.319 thinks it's real. I think it's a fake call. I don't even believe 1133 01:20:11.359 --> 01:20:14.680 Mohamed. I think Mohammed is like, I'm going to try to scam these 1134 01:20:14.720 --> 01:20:16.600 people on the radio. He's begging me for help. He's like, please 1135 01:20:16.760 --> 01:20:23.159 just help her get out, and I said, okay, alt text hermodness. 1136 01:20:23.680 --> 01:20:28.079 I think he's been duped. He's silly, believes exactly. That's why 1137 01:20:28.199 --> 01:20:32.319 group texted so he could see that, right. I think I just if 1138 01:20:32.399 --> 01:20:35.640 I would like the YouTubers to comment, they listen to the whole call, 1139 01:20:36.000 --> 01:20:39.920 most of the YouTubers. And what I'm talking about is if you go to 1140 01:20:40.239 --> 01:20:44.880 the YouTube, babes, if you go to YouTube and then type in Troubleshooter 1141 01:20:45.000 --> 01:20:47.479 Network, you'll see our live show every day and you can go back to 1142 01:20:47.560 --> 01:20:50.319 last five, ten years, whatever it is and watch him. But you 1143 01:20:50.359 --> 01:20:54.960 can actually hear us during the breaks and other stuff, see different things we're 1144 01:20:54.960 --> 01:20:59.239 talking about. But my but I want people that listen to that call. 1145 01:20:59.600 --> 01:21:00.880 Do you I think that was a real call? Yes or no? In 1146 01:21:00.920 --> 01:21:04.880 fact, maybe during the break I'll put up a poll if I can actually 1147 01:21:04.920 --> 01:21:09.279 log in when I'm when Tom's not here and I'm doing the show, solo. 1148 01:21:09.720 --> 01:21:12.920 I can't quite multitask as well. Three oh three seven, one, 1149 01:21:12.960 --> 01:21:15.159 three, eight, two five five. Now John's been waiting a while. 1150 01:21:15.560 --> 01:21:18.760 Hey John, what's going on? Man? Hey, good shoe guys. 1151 01:21:18.800 --> 01:21:24.000 And I was listening to the Mission Show yesterday. I was driving across Nebraska. 1152 01:21:24.039 --> 01:21:27.039 I got two quick questions on emissions. Number one, I got a 1153 01:21:27.119 --> 01:21:31.800 twenty sixteen Ford Fusion I bought new and uh this year eight years the emission 1154 01:21:31.880 --> 01:21:34.239 is good. Now I have to get an emissions on it because it's eight 1155 01:21:34.319 --> 01:21:39.880 years old. Well, I let my son going to college out in California 1156 01:21:39.920 --> 01:21:43.319 have the car while he's going to college. Well, the emissions is coming 1157 01:21:43.399 --> 01:21:45.960 up in May. There's no way I can get the car back here to 1158 01:21:46.039 --> 01:21:50.640 do it damn emissions on it. So I need some help on how can 1159 01:21:50.680 --> 01:21:55.199 I do that? To renew my license plate? And the other thought I 1160 01:21:55.239 --> 01:21:58.279 had on that was that was the first question. Number two is you know 1161 01:21:58.319 --> 01:22:01.199 how you get the registrations in the May and you can go to King Supers 1162 01:22:01.199 --> 01:22:08.840 and Parker and renew your registration. I wonder are they going to require or 1163 01:22:08.880 --> 01:22:11.760 do they have any way of doing that? Has anybody done that? Or 1164 01:22:11.880 --> 01:22:15.720 you have to show that you had the emissions done, it will register. 1165 01:22:15.840 --> 01:22:18.520 Especially if you go through a drive by emissions on your vehicle, it'll say 1166 01:22:18.560 --> 01:22:21.720 right on that card, no emissions required. But well, yeah, but 1167 01:22:21.760 --> 01:22:28.279 the car's in California technically going to school. But I don't John, John, 1168 01:22:28.319 --> 01:22:31.560 I understand fully you're supposed to register in California because you're there for more 1169 01:22:31.600 --> 01:22:35.159 than six months. That's it. There's no way to college. And I'll 1170 01:22:35.359 --> 01:22:42.079 John, please please please listen, Man, there is no way besides getting 1171 01:22:42.159 --> 01:22:45.279 in a mission test on that vehicle in the state of Colorado, that you're 1172 01:22:45.319 --> 01:22:49.479 going to get your new registration. It's not going to happen. It's simply 1173 01:22:49.560 --> 01:22:54.840 not. What Kevin said is also correct. Once you're in a different place 1174 01:22:54.880 --> 01:22:58.600 for a period of time, you're supposed to reregister it. I understand your 1175 01:22:58.680 --> 01:23:01.119 kids in college, so you have two things you can do. You bring 1176 01:23:01.159 --> 01:23:05.560 the car back here and register it, or register it in California and getting 1177 01:23:05.560 --> 01:23:10.159 a missions test out there. Man, Okay, okay, I'm not mad, 1178 01:23:10.279 --> 01:23:13.439 Mark, I was just I'm not mad either. You guys are just 1179 01:23:15.159 --> 01:23:17.600 what John he calls. Once in a while, John, you bring up 1180 01:23:17.640 --> 01:23:20.600 something I want to say real quick. There is times I sit here and 1181 01:23:20.640 --> 01:23:27.479 I'll hear Tom do exactly what I just did exactly, and I guess you're 1182 01:23:27.600 --> 01:23:30.079 right. But I'm not angry, and I know Tom isn't angry when he 1183 01:23:30.119 --> 01:23:33.720 does. Tom does that to us when we talked back, literally does it 1184 01:23:33.760 --> 01:23:38.479 to me every single minute, all the time. So but John, you 1185 01:23:38.520 --> 01:23:42.720 know what, I appreciate you actually bringing that to my attention. While I 1186 01:23:42.760 --> 01:23:45.399 was doing it. I'm just saying, there is no way around it. 1187 01:23:45.479 --> 01:23:50.159 It's like I was acting like you were fishing for some other way to do 1188 01:23:50.199 --> 01:23:54.800 it, and there's not. Okay. So when I'm saying out loud, 1189 01:23:54.840 --> 01:23:57.399 I guess is if you've got a kid away at college and he's going to 1190 01:23:57.439 --> 01:24:00.800 be here three or four years, I say away out of state, he 1191 01:24:00.880 --> 01:24:04.159 needs the register or she needs a registered car out of state if it has 1192 01:24:04.159 --> 01:24:10.039 an emissions things like we have here in Colorado, or like our daughter who 1193 01:24:10.119 --> 01:24:15.720 is out of state and she is driving our car with Colorado plates. The 1194 01:24:15.800 --> 01:24:19.479 difference is she's in Laramie. She can go right into Ford Collins in an 1195 01:24:19.560 --> 01:24:25.119 instant, or come to our house for that matter, down by in Douglas 1196 01:24:25.159 --> 01:24:30.239 County. So yeah, that's the only way we renew her tags is she 1197 01:24:30.279 --> 01:24:33.000 would come here and we would get the we would get it done. We'd 1198 01:24:33.039 --> 01:24:36.680 get the emissions done. Okay, all right, and then the second question 1199 01:24:36.800 --> 01:24:40.520 just to make sure I got it right. So that little thing I get 1200 01:24:40.560 --> 01:24:43.199 in the mail, and I could used to go to King Supers and Parker 1201 01:24:43.640 --> 01:24:46.560 and pay the fee and get my license renewed. Yes, I can't do 1202 01:24:46.640 --> 01:24:50.600 that because I'd have to also submit in that little machine. Listen that I 1203 01:24:50.640 --> 01:24:54.840 had the emissions done. Listen, this is what Kevin was telling you. 1204 01:24:55.199 --> 01:24:59.279 Typically what happens when you can do it at King Supers or online. Now 1205 01:25:00.079 --> 01:25:04.159 clear what happens is at some point you drive that car by one of these 1206 01:25:04.279 --> 01:25:11.159 roadside setups. It takes a picture of your license plate and calculates your emissions. 1207 01:25:11.479 --> 01:25:15.439 Then when they send that postcard out. On the postcard it says missions 1208 01:25:15.600 --> 01:25:20.359 admissions not needed because it already did have the test when you drove by. 1209 01:25:20.760 --> 01:25:27.039 Yours is not going to have that because your car is in California and hasn't 1210 01:25:27.119 --> 01:25:29.920 driven by one of those. Ah. I thought of a workaround though. 1211 01:25:30.119 --> 01:25:33.279 Okay, listen, man, I thought of a workaround. You ready for 1212 01:25:33.319 --> 01:25:39.319 this? Yeah, everybody, take note, this would work not advocating for 1213 01:25:39.399 --> 01:25:43.279 this. Hold on, your missions expert is online one. That's excellent. 1214 01:25:43.279 --> 01:25:45.640 We'll go to Mike. That's good, Mike. I appreciate you calling in 1215 01:25:45.680 --> 01:25:49.079 and we're gonna get what you have to say about it. But here's what 1216 01:25:49.119 --> 01:25:51.239 you could do. John, you ready, I know where you're going. 1217 01:25:51.960 --> 01:25:57.000 When you see one of those vans set up on the corner or wherever they 1218 01:25:57.000 --> 01:25:59.279 set it up, when you're getting on the highway. You follow me so 1219 01:25:59.399 --> 01:26:04.640 far? Yes, you steal the van, you drive it to California and 1220 01:26:04.680 --> 01:26:10.720 you reset up everything. Let's and have your kid drive by it. Good 1221 01:26:10.800 --> 01:26:14.239 bye, Mark. Then you get the van back before they ever noticed it 1222 01:26:14.319 --> 01:26:16.159 was missing. I got a little easier work around. Go ahead, okay, 1223 01:26:16.359 --> 01:26:19.760 put the licen place from the car. You need to register on another 1224 01:26:19.840 --> 01:26:25.319 car and drive by. Let's ask our mission expert. Hold on, Hey, 1225 01:26:25.359 --> 01:26:30.039 Mike, why are you first of all our emission expert? I know 1226 01:26:30.199 --> 01:26:32.760 things and I have connections. I like that. Go ahead, what is 1227 01:26:32.800 --> 01:26:39.640 your thoughts on this whole thing? He can register the car here in Colorado 1228 01:26:40.279 --> 01:26:45.479 by doing an out of state emissions extension from our website. Oh nice, 1229 01:26:46.039 --> 01:26:54.239 Okay, test the car in California. Submit that along with the application to 1230 01:26:54.399 --> 01:27:00.399 our office and he'll be in contact with our office if there's any problems, 1231 01:27:00.640 --> 01:27:04.800 and he should be able to just pay for it and send have the tabs 1232 01:27:04.840 --> 01:27:09.560 mailed out there to her. Mike, Dad is I never know? It's 1233 01:27:09.600 --> 01:27:14.399 awesome. Out of sitting here for twenty years almost, I have never heard 1234 01:27:14.399 --> 01:27:20.840 that before. Look look up this website my DMV dot Colorado dot gov. 1235 01:27:21.399 --> 01:27:26.520 My DMV dot Colorado dot gov. Mike, let me ask you something else. 1236 01:27:27.319 --> 01:27:30.680 We have had this question. Well, let me let me finish up 1237 01:27:30.720 --> 01:27:32.920 with John. John, you got any other questions It looks like you really 1238 01:27:33.000 --> 01:27:36.720 have a real answer there. Thank you. No, no, Mark, 1239 01:27:36.800 --> 01:27:40.000 I don't, but thank you for your help. You got it man, 1240 01:27:40.039 --> 01:27:43.560 And thank Mike's there too. In fact, well, if it wasn't for 1241 01:27:43.600 --> 01:27:47.000 me, Mike wouldn't have called. He was trying to keep us from doing 1242 01:27:47.000 --> 01:27:50.520 something. Yeah, Mike, Mike, listen, can I hold you over 1243 01:27:50.600 --> 01:27:57.640 the break because we have had a discussion multiple times when it comes to emissions 1244 01:27:57.640 --> 01:28:00.439 that I really want your input on. Sure, All right, hold on, 1245 01:28:00.680 --> 01:28:03.439 I can't wait for this. People that listen to the show a lot. 1246 01:28:03.720 --> 01:28:08.159 It's got to do with converters, and it's got to do with Wyoming. 1247 01:28:08.520 --> 01:28:15.039 Hold on, John Trish, Mike, you guys wait too, Go 1248 01:28:15.119 --> 01:28:18.359 with a sure thing Denver's best rufer excel Roofing dot com. You don't pay 1249 01:28:18.359 --> 01:28:26.720 a cent until you're content. Time for an insurance checkup free, no obligation 1250 01:28:26.880 --> 01:28:31.479 comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find 1251 01:28:31.479 --> 01:28:34.479 out now three O three seven to seven to one. Help. You'll think 1252 01:28:34.479 --> 01:28:39.520 you're his only customer when you choose Frank durand the real estate Man dot com 1253 01:28:39.560 --> 01:28:44.239 to list your home with Remax Alliance three oh three nine two zero sixteen twenty 1254 01:28:44.239 --> 01:28:47.079 two. All right, I'm jumping into this real quick. We have an 1255 01:28:47.079 --> 01:28:50.319 emissions expert. I'm not gonna say who he works for, what he does, 1256 01:28:50.439 --> 01:28:54.239 or anything. But here's the bottom line, Mike. I make this 1257 01:28:54.399 --> 01:28:59.640 argument all the time. If I'm in Texas and someone steals my cat converter 1258 01:29:00.199 --> 01:29:02.880 and I get another one out there, even though it's not California missions or 1259 01:29:02.880 --> 01:29:06.640 whatever they call it Colorado emissions for that matter, when I get back, 1260 01:29:06.920 --> 01:29:11.960 not only will that most likely longes. There's no other problems pass emissions. 1261 01:29:12.159 --> 01:29:15.520 There is nothing illegal about me getting a CAT from out of state, because 1262 01:29:15.560 --> 01:29:20.600 if there was anybody moving here would be in trouble unless they move from California. 1263 01:29:24.239 --> 01:29:30.239 That's right. So no one's checking on catalic converters anymore unless you're trying 1264 01:29:30.239 --> 01:29:35.359 to get your car waivered correct not being able to pass the CAT. So 1265 01:29:35.399 --> 01:29:39.960 I want to make this time here one would look at the car. Here's 1266 01:29:39.960 --> 01:29:43.520 the advice I have given numerous times that I've had people email me going, 1267 01:29:43.520 --> 01:29:46.079 no, you're telling them to break the law. They go to get they 1268 01:29:46.119 --> 01:29:49.279 go to get a CAT at shared a auto tech for that matter, or 1269 01:29:49.319 --> 01:29:55.079 the dealership or wherever they have to have an oem or at least the California 1270 01:29:55.119 --> 01:30:00.119 emissions they're two or three thousand dollars. They can drive the Laramie or or 1271 01:30:00.199 --> 01:30:04.479 drive somewhere in Wyoming or lots of other states where they're not needed to do 1272 01:30:04.520 --> 01:30:10.279 that and get it replaced there for a fraction of the cost, then come 1273 01:30:10.359 --> 01:30:14.600 back to Colorado. I'm saying there is nothing illegal about that at all. 1274 01:30:15.560 --> 01:30:21.640 Well, it's it's it's kind of a fine line. I ride fine lines. 1275 01:30:21.680 --> 01:30:26.479 Baby. If the if the car passes the emissions test, then it's 1276 01:30:26.520 --> 01:30:30.359 fine. That's right. That's right, That is absolutely right, Mike. 1277 01:30:31.279 --> 01:30:35.960 But yeah, they don't look for the components and only ones that get looked 1278 01:30:36.000 --> 01:30:41.119 for components. Are you know what drives me crazy? Mike? Last thing 1279 01:30:41.159 --> 01:30:44.039 I'll say. You know, I don't even mind a missions test. I 1280 01:30:44.079 --> 01:30:46.640 mean they used to kind of drive me crazy. But it's crazy how Colorado 1281 01:30:47.039 --> 01:30:51.119 doesn't have a safety inspection. They could care less if your brakes are metal 1282 01:30:51.159 --> 01:30:56.039 to metal or your tires are bald, but they care about the emissions. 1283 01:30:56.039 --> 01:31:00.199 What are your thoughts? Yeah, it's You're exactly right. I wish they 1284 01:31:00.199 --> 01:31:02.800 would do. It's crazy type of once a year, it's Mike, I 1285 01:31:02.840 --> 01:31:05.039 had to go because of the music. Thank you, Mike. Make sure 1286 01:31:05.039 --> 01:31:08.359 we have his info. I think we do. But here's the deal, 1287 01:31:08.439 --> 01:31:11.880 folks in New Jersey, a lot of places, I think even New York 1288 01:31:12.119 --> 01:31:15.039 safety inspection every year. We got a lot coming up, Mike, Steve 1289 01:31:15.319 --> 01:31:29.520 Tish, hold tight, go with a sure thing Denver's Best roofer Excel Roofing 1290 01:31:29.640 --> 01:31:35.560 dot com. You don't pay a cent until you're contenth time for an insurance 1291 01:31:35.680 --> 01:31:42.119 checkup free no obligation. Comparison call Compass insurance paying too much your coverage at 1292 01:31:42.159 --> 01:31:45.640 dozens of insurance companies. Find out now three O three seven to seven to 1293 01:31:45.680 --> 01:31:48.439 one help. You'll think you're his only customer when you choose Frank durand the 1294 01:31:48.479 --> 01:31:54.039 real estate Man dot Com to list your home with Remax Alliance three oh three 1295 01:31:54.119 --> 01:32:04.800 nine two zero sixteen twenty two. Ripped off bad news. You need advice 1296 01:32:04.800 --> 01:32:12.439 so you don't have come running. Just as fast as we can show the 1297 01:32:12.560 --> 01:32:19.159 Shooter's gonna help come. This is the Troubleshooter Show Now, Tom Martinez, 1298 01:32:19.239 --> 01:32:23.039 welcome, Welcome to the show. The only and I mean that, the 1299 01:32:23.079 --> 01:32:27.359 only show of its kind. We go after the bad guys. That's what 1300 01:32:27.399 --> 01:32:29.960 we do. You've been ripped off or taking advantage over? Just need some 1301 01:32:30.039 --> 01:32:34.239 help, maybe just a question, Maybe calls before you find yourself ripped off. 1302 01:32:34.560 --> 01:32:38.319 The phone number is easy, three oh three Martino. That number works 1303 01:32:38.359 --> 01:32:40.800 all the time. Onto the air, Off the air, and then help. 1304 01:32:40.960 --> 01:32:45.600 Hlpat Troubleshooter dot Com over three hundred million dollars in cash, merchandise exchanges 1305 01:32:45.680 --> 01:32:49.760 refunds directly and I mean that directly due to this show. So if you 1306 01:32:49.800 --> 01:32:53.600 do have a question, I'll let you know when a line's open. I 1307 01:32:53.640 --> 01:32:58.520 want to talk about Grossman Wellness Center real quick though. In fact, doctor 1308 01:32:58.600 --> 01:33:01.560 Terry Grossman was on. I think it was Monday, Monday or Tuesday. 1309 01:33:01.600 --> 01:33:05.720 What a great guy. Tom's been going to this guy forever in a day 1310 01:33:06.319 --> 01:33:10.760 for two hundred and fifty bucks. Right now, you'll get all your initial 1311 01:33:10.800 --> 01:33:14.439 blood work and initial fitness exam and you're going, well, what's that for, 1312 01:33:14.600 --> 01:33:15.840 Mark, I'll tell you what it's for. They're going to take that 1313 01:33:15.960 --> 01:33:18.439 blood work and they're going to see what you lack. Then they're going to 1314 01:33:18.479 --> 01:33:23.319 talk about supplements. They're going to talk about testosterone. They're going to talk 1315 01:33:23.359 --> 01:33:28.399 about other prescription drugs that maybe you're on now, or prescription drugs that maybe 1316 01:33:28.399 --> 01:33:31.199 you're right for you. It's not through health insurance, So I want you 1317 01:33:31.239 --> 01:33:36.119 to understand this. It's kind of like having your own private doctor seriously at 1318 01:33:36.159 --> 01:33:41.520 your beck and call pretty much anytime. And like I said, the initial 1319 01:33:41.880 --> 01:33:45.159 blood work in exam only two hundred and forty nine dollars. It's a very 1320 01:33:45.319 --> 01:33:49.560 very cool deal. Three oh three two three three four two four seven. 1321 01:33:49.960 --> 01:33:54.960 Give these guys a call three oh three two three three four two four seven, 1322 01:33:55.279 --> 01:34:01.079 or go to Grossman Wellness dot com Grossman Wellness dot com. Now it's 1323 01:34:01.159 --> 01:34:04.560 card day. As we know, we've talked a lot of stuff so far. 1324 01:34:05.319 --> 01:34:09.319 We're going to talk more on cars. We've got Douglas's got a question, 1325 01:34:09.359 --> 01:34:13.840 but Tish has been hanging the longest. Tish, what's going on with 1326 01:34:13.880 --> 01:34:19.560 you? Hi? Hello? We have where I live? Hell yes, 1327 01:34:19.600 --> 01:34:28.760 tis yes, ma'am. At the condos where I live, big condo complex, 1328 01:34:28.840 --> 01:34:34.399 two hundred and forty some units. They are trying to assess the homeowners 1329 01:34:34.479 --> 01:34:43.560 for roof damage and gutters and such as. That trim for uh two million, 1330 01:34:43.800 --> 01:34:47.199 eight and eighty some dollars. Give me that number again, two million. 1331 01:34:47.239 --> 01:34:51.199 What I'll tell you exactly what it is? Well, two million, 1332 01:34:51.239 --> 01:34:57.279 eight thousand, Yeah, two million, eight hundred and eighty three dollars and 1333 01:34:57.439 --> 01:35:02.479 eighty three Yeah, yeah, a three hundred three million, almost three millions. 1334 01:35:03.520 --> 01:35:09.279 So you're looking at about you personally are looking between eleven and twelve grand. 1335 01:35:10.720 --> 01:35:13.800 It is. It's eleven because I have one of the larger units. 1336 01:35:13.920 --> 01:35:16.800 Well, it's not large. Any imagination? What storm damage? I want 1337 01:35:16.800 --> 01:35:20.560 to ask you something, Tiss. There's a few questions here. One storm 1338 01:35:20.640 --> 01:35:25.680 damage is it because of a storm from last year? Or is the roof 1339 01:35:25.960 --> 01:35:30.239 just really old. No, No, the roof is only like five six 1340 01:35:30.359 --> 01:35:33.199 years old at the most. I remember when they put it on. I've 1341 01:35:33.199 --> 01:35:39.840 been here since twenty ten. So the roof is fine right now. It 1342 01:35:39.880 --> 01:35:44.560 looks fine. My fiance who used to doing a long time. Hey, 1343 01:35:44.600 --> 01:35:45.800 Tish, I'm not Tish, Tish, I'm sorry. Hold on, let 1344 01:35:45.840 --> 01:35:49.039 me let me just I'm not communicating properly. Let me ask you this. 1345 01:35:49.319 --> 01:35:54.439 Okay. They want to assess roughly everybody around eleven thousand. Let's just round 1346 01:35:54.479 --> 01:36:00.239 it off to get close to the fair enough, fair enough, we want 1347 01:36:00.279 --> 01:36:02.960 to assess everybody out there. What is the assessment for? Is it for 1348 01:36:03.199 --> 01:36:08.880 current projects that need to be done, for example, roofing, or is 1349 01:36:08.920 --> 01:36:14.680 it because the insurance went up? Their insurance went up and they say they 1350 01:36:14.680 --> 01:36:16.680 don't have enough insurance to cover it. Okay, so they want us to 1351 01:36:16.680 --> 01:36:21.279 make up difference. So the best thing that's going to happen is a shop 1352 01:36:21.319 --> 01:36:25.880 around and get a better deal. Other than that, there's not much I 1353 01:36:25.920 --> 01:36:29.159 can tell you. In Colorado, we get this call. Now, we 1354 01:36:29.279 --> 01:36:33.319 get this call two or three times every freaking week. Here's what I would 1355 01:36:33.359 --> 01:36:36.279 like to do, though, Suzanne. Let's get Brian or Jeremy up with 1356 01:36:36.359 --> 01:36:41.560 Compass Insurance. I want to give you exact information on this tiss so I'm 1357 01:36:41.560 --> 01:36:45.359 going to put you on hold for a second. Right hold on, We're 1358 01:36:45.359 --> 01:36:48.600 going to get one of our insurance experts up. I swear we have gotten 1359 01:36:48.640 --> 01:36:54.159 this call three times just this week, four or five times a week before. 1360 01:36:54.640 --> 01:37:00.399 It's almost getting impossible to ensure a condominium or a you know, the 1361 01:37:00.439 --> 01:37:05.840 condo, not just the un This assessment that for twelve twelve grand it's masney 1362 01:37:06.239 --> 01:37:11.720 And if the insurance went up and they're doing the special assessment, Now what 1363 01:37:11.880 --> 01:37:15.479 I want to ask Jeremy or Brian at Compass, does that mean next year 1364 01:37:15.520 --> 01:37:19.279 it's going to be that high we have another hailstorm? Yeah, it's crazy, 1365 01:37:19.359 --> 01:37:24.800 man. God, Someone's got to come up with a better what do 1366 01:37:24.840 --> 01:37:28.199 they call it, a better trap, a better mouse trap. But right 1367 01:37:28.239 --> 01:37:30.199 now there's no way you can avoid the assessment. I don't think that's what 1368 01:37:30.199 --> 01:37:33.760 we're going to talk about, Brian. But I'm more curious of down the 1369 01:37:33.800 --> 01:37:36.920 line. But they might be able to get a better deal, but I 1370 01:37:36.960 --> 01:37:41.079 don't know. I have no idea, doc. I mean, it just 1371 01:37:41.159 --> 01:37:43.760 sucks no matter how you look at it, it sucks. Now, this 1372 01:37:43.920 --> 01:37:50.359 is a very curious question, Mike. What is your question? Oh hey, 1373 01:37:50.399 --> 01:38:00.880 Mike, Oh oh yeah, I'm got a question about my twenty twenty 1374 01:38:00.000 --> 01:38:06.359 three GMTUK. Okay, they put on Star in the darn thing, and 1375 01:38:06.560 --> 01:38:14.199 I understand Armstar spies on drivers and then reports to the insurance companies. If 1376 01:38:14.239 --> 01:38:18.039 that's true, how do I get on Star off my car? Well, 1377 01:38:18.119 --> 01:38:21.279 let's let's take this in two parts. I'm going to go. First of 1378 01:38:21.319 --> 01:38:25.520 all, I'm not going to say if it's true or not, because we'll 1379 01:38:25.560 --> 01:38:28.880 handle that second. I don't know the answer to that. But first, 1380 01:38:29.119 --> 01:38:32.000 how do I get it off my car? Kevin? He can just unplug 1381 01:38:32.039 --> 01:38:36.439 the antenna. That's my and I think there's an no Star module. But 1382 01:38:39.159 --> 01:38:42.960 how do I get it off? Track down? Your antenna's up on the 1383 01:38:43.000 --> 01:38:46.520 top and you unplug the antenna. It's got a non Star antenna off for 1384 01:38:46.600 --> 01:38:49.880 it self. But where is it? It's on the roof of the on 1385 01:38:49.920 --> 01:38:54.119 the roof of the rig that's up there. Do I have to take that 1386 01:38:54.279 --> 01:38:57.600 cover off? You'll have to access a little bit of it. Yeah, 1387 01:38:57.640 --> 01:39:00.720 and there's nothing I mean, this sounds crazy, Kevin, but there's nothing 1388 01:39:00.760 --> 01:39:04.760 illegal about disabling OnStar in your own vehicle. No. From what I understand, 1389 01:39:04.960 --> 01:39:08.960 they don't spy do. They only initiate any kind of tracking when you 1390 01:39:09.000 --> 01:39:13.359 initiate a call. So they're not they're not, They're not looking at you. 1391 01:39:13.399 --> 01:39:16.399 They got better things to do. Well, well, here's wait wait 1392 01:39:16.399 --> 01:39:20.479 wait wait wait wait, I'm reading this right here. This is out of 1393 01:39:21.039 --> 01:39:29.239 ABC seven of Chicago. Turns out, GM's on Star service has a smart 1394 01:39:29.720 --> 01:39:35.439 driver feature, which tracks driver habits as a way to improve safety. GM 1395 01:39:35.600 --> 01:39:45.039 confirmed to the Times that it shares select insights with lexus Nexus and other data 1396 01:39:45.079 --> 01:39:51.399 brokers. Hold on. That is insane. Not only are they collecting that 1397 01:39:51.560 --> 01:40:00.000 information, they're sharing it on Lexus Nexus. Lexus Nexus is based company. 1398 01:40:00.159 --> 01:40:03.479 That's what Lexus Nexus is. They're not the insurance companies, but they collect 1399 01:40:03.520 --> 01:40:10.760 the data for the insurance companies. This is remarkable, Mike, I had 1400 01:40:10.840 --> 01:40:16.640 no idea, absolutely no idea that it was going on. No idea. 1401 01:40:16.680 --> 01:40:20.680 I don't pay on Star or anything. Does that mean I'm not on their 1402 01:40:20.720 --> 01:40:25.159 spy network. I wouldn't trust them at all. I think you're still they 1403 01:40:25.159 --> 01:40:28.680 wouldn't either. That's why I want to get it off the cart that No, 1404 01:40:28.680 --> 01:40:30.920 no, no, this is my This is my opinion of what he 1405 01:40:31.119 --> 01:40:35.560 just said means. My opinion is if you smash into a tree, they'll 1406 01:40:35.680 --> 01:40:40.560 leave you for dead because you're not paying the ninety nine bucks a year. 1407 01:40:40.920 --> 01:40:45.680 But if you fast, accelerate or break, they're going to report you to 1408 01:40:45.760 --> 01:40:49.039 Lexus Nexus. To me, that's what it means, even if I'm not 1409 01:40:49.079 --> 01:40:53.920 paying anything. I think it's collecting that data. Man. I am telling 1410 01:40:53.920 --> 01:40:59.039 you from this article I'm reading. Just look up ABC Chicago on Star. 1411 01:40:59.439 --> 01:41:01.399 That's it. Just look it up. They did a full story on it. 1412 01:41:01.439 --> 01:41:05.840 I can't watch the actual newscast, but I'm reading the article. It 1413 01:41:05.920 --> 01:41:09.720 was uncovered. Hold on, I got to put him on hold. Listen 1414 01:41:09.960 --> 01:41:12.680 you you kind of broke this story, but this is insane to me. 1415 01:41:13.119 --> 01:41:17.840 The data collection was uncovered by drivers using General Motors on Star service, which 1416 01:41:17.880 --> 01:41:23.319 is traditionally used to make an emergency call. The owner of a Chevy Bolt 1417 01:41:23.600 --> 01:41:28.159 told The Times he uncovered a two five eight oh I'm sorry, a two 1418 01:41:28.239 --> 01:41:32.920 hundred and fifty eight page report on his personal driving habits. After he asked 1419 01:41:32.960 --> 01:41:39.720 about more than a twenty percent increase on his insurance. His insurance company to 1420 01:41:39.960 --> 01:41:44.880 said, check your Lexus. Next file turns out GM's on Star service has 1421 01:41:44.920 --> 01:41:48.359 a smart driving feature. Blah blah blah. Oh my god, that is 1422 01:41:48.640 --> 01:41:55.399 crazy, Kevin, that is crazy. No idea, Mike. I had 1423 01:41:55.439 --> 01:41:58.840 to put you on hold because I had to read that article. Brother to 1424 01:41:59.000 --> 01:42:01.800 me, I there's other people out there. I'm sure know this. I 1425 01:42:01.840 --> 01:42:04.880 have never heard this, nor have I ever had on Star. I don't 1426 01:42:04.960 --> 01:42:09.079 use it, I don't have it. But now I'm starting to wonder blue 1427 01:42:09.159 --> 01:42:12.800 Link, which is on days. I wonder if they do it, well, 1428 01:42:12.800 --> 01:42:15.560 why wouldn't they If they could sell the data and make money on it, 1429 01:42:15.600 --> 01:42:17.560 they will. Oh my god. You know what, here's one thing 1430 01:42:17.560 --> 01:42:19.920 I want to do. I got to talk to hold on. I'm going 1431 01:42:19.960 --> 01:42:23.680 to put you on hold, man, Mike, please please hang on if 1432 01:42:23.720 --> 01:42:26.880 you can. And then Tish, we're going to go back to that HOA 1433 01:42:26.960 --> 01:42:30.079 assessment. And then Douglas has a problem with a rebuilt title. But I 1434 01:42:30.119 --> 01:42:34.840 want to go to John Fuller in just a second. I'm gonna let's do 1435 01:42:34.920 --> 01:42:38.520 what we have to do real quick. Then we'll go to John Fuller, 1436 01:42:38.680 --> 01:42:41.119 and I want to talk to him about something, but I want to ask 1437 01:42:41.199 --> 01:42:45.039 him about this data collection too, So make sure John knows I'm going to 1438 01:42:45.119 --> 01:42:47.239 keep them a little long. Everybody, hold on, this is crazy. 1439 01:42:51.359 --> 01:42:56.640 Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't 1440 01:42:56.640 --> 01:43:02.159 pay a cent until you're content. Thank you. Time for an insurance checkup 1441 01:43:02.199 --> 01:43:06.600 free, no obligation. In comparison, call Compass Insurance paying too much your 1442 01:43:06.640 --> 01:43:11.760 coverage at dozens of insurance companies find out now three all three seven seven to 1443 01:43:11.760 --> 01:43:15.479 one. Help. You'll think you're his only customer when you choose Frank durand 1444 01:43:15.479 --> 01:43:18.880 the real estate Man dot com to list your home with Remax Alliance three oh 1445 01:43:18.960 --> 01:43:25.439 three nine two zero sixteen twenty two. Kay how right three R three seven 1446 01:43:25.560 --> 01:43:30.039 one three eight two five five Suzanne, do you know if we were able 1447 01:43:30.079 --> 01:43:33.640 to get anybody from Compass on? I would like to uh go back and 1448 01:43:33.680 --> 01:43:36.880 talk to her on those HOA assessments. All right? When she comes back 1449 01:43:36.920 --> 01:43:41.560 in, have her reach out for someone there. Meantime, I'm gonna let 1450 01:43:41.840 --> 01:43:44.399 Kevin pick. Go ahead, Kevin, who do you want to talk to? 1451 01:43:45.000 --> 01:43:47.800 They're all automotive, they're all automotive. Uh, doug first one, 1452 01:43:48.000 --> 01:43:53.720 Douglas, what's going on? Hey? Good afternoon, Good afternoon, sir, 1453 01:43:53.880 --> 01:43:57.479 looking at buying, looking at buying a car down and calling out of 1454 01:43:57.520 --> 01:44:01.039 springs, and the issue of a rebuilt title came up. Is that a 1455 01:44:01.159 --> 01:44:05.319 good idea? A bad idea? Something I should never do? Kevin? 1456 01:44:05.359 --> 01:44:09.079 What do you think? Well, depending on who rebuilt it, you know, 1457 01:44:09.159 --> 01:44:12.520 and what kind of damage and so forth, you can have cars that 1458 01:44:12.600 --> 01:44:17.439 are salvage because somebody stole the interior. You can have, you know, 1459 01:44:17.560 --> 01:44:21.960 hail. Let's take Hale Douglas. If the car you're looking at was due 1460 01:44:21.960 --> 01:44:26.119 to hell, that means what happened is it got totaled out because a hail 1461 01:44:26.199 --> 01:44:30.800 damage was so bad. So if you really look at it and don't care 1462 01:44:30.840 --> 01:44:32.720 if the car is ugly, and I'm just using this for an example, 1463 01:44:33.079 --> 01:44:36.640 it still drives as good as it should and still does everything else. It 1464 01:44:36.840 --> 01:44:42.279 just had so much hail damage that it wasn't worth repairing, so they totaled 1465 01:44:42.279 --> 01:44:46.079 it. But then somebody took it that possibly is a dentless hail guy, 1466 01:44:46.439 --> 01:44:51.600 and he bought it salvaged because the insurance company totaled it, and he fixed 1467 01:44:51.640 --> 01:44:56.479 it himself because it doesn't cost him any money to do, because that's what 1468 01:44:56.520 --> 01:45:00.520 he does for a living Then boom, you have this car that's in great 1469 01:45:00.560 --> 01:45:05.039 shape but yet has a rebuilt title. So going to what Kevin was saying, 1470 01:45:05.359 --> 01:45:11.600 why does this car have a rebuilt title? Yeah? So they they 1471 01:45:11.840 --> 01:45:17.520 did have some sort of severe front end collision and that was repaired by somebody 1472 01:45:17.600 --> 01:45:21.279 that's unclear. But I'm wondering, Okay, maybe I can get a little 1473 01:45:21.279 --> 01:45:25.520 better beat okay because of this. But am I going to be what kind 1474 01:45:25.520 --> 01:45:30.239 of good question? Uh? It's a twenty twenty Honda Passport. Well I 1475 01:45:30.239 --> 01:45:32.920 want to get into the insurance aspect in a second, but I want to 1476 01:45:32.920 --> 01:45:38.000 ask Kevin something. Back in my day in automotive, if we had something 1477 01:45:38.039 --> 01:45:40.920 that possibly had frame damage, we put it up to do an alignment, 1478 01:45:41.239 --> 01:45:44.520 something squirrely, funky, nothing we're going to touch. We would send it 1479 01:45:44.560 --> 01:45:47.640 to a company called Bare Frame and Axle. They had the ability to actually 1480 01:45:47.760 --> 01:45:51.079 bend and twist and do whatever they did. I wasn't in the biz, 1481 01:45:51.079 --> 01:45:56.640 don't know. So who would he bring it to these days in order to 1482 01:45:56.760 --> 01:45:59.720 check it? I mean, a good body shop will be able to measure 1483 01:45:59.760 --> 01:46:01.880 the in a body, okay, because a lot of cars don't have frames 1484 01:46:01.880 --> 01:46:05.600 anymore. Oh so, that's probably why bear frame of axle's gone. Yeah, 1485 01:46:05.800 --> 01:46:10.279 yeah, likely, Yeah, that's what I would be done on me. 1486 01:46:10.399 --> 01:46:13.520 Yeah, that's what I would do. I tend to recommend you stay 1487 01:46:13.560 --> 01:46:16.359 away from hard hit cars. They just they're they're never right. Yeap, 1488 01:46:16.520 --> 01:46:20.600 I like that. Now the insurance, the insurance aspect, Douglas is kind 1489 01:46:20.600 --> 01:46:25.159 of crazy, and once again I was hoping to get Brian or mad On 1490 01:46:25.920 --> 01:46:28.520 from Compass, Susanna, are we gonna have any luck on that you think 1491 01:46:28.760 --> 01:46:31.479 should be? Okay? So I'm going to ask them Douglas. But if 1492 01:46:31.520 --> 01:46:36.600 you buy a car that's been totaled, that means an insurance company has already 1493 01:46:36.600 --> 01:46:41.119 paid out one hundred percent value of whatever that car was when it happened. 1494 01:46:41.359 --> 01:46:45.479 So when you insure it, it becomes very tricky. You might ensure it 1495 01:46:45.560 --> 01:46:49.039 is if your insurance company might charge you like it hasn't been totaled, but 1496 01:46:49.199 --> 01:46:54.479 then when you total it in a different accident, they find out it was 1497 01:46:54.520 --> 01:46:57.640 totally and you might be getting very little money. But I have an expert 1498 01:46:57.720 --> 01:47:00.279 coming on that. We're asking him another question. We're going to ask him 1499 01:47:00.279 --> 01:47:04.399 that as well, So hold Titan, we'll do that now. Suggestion for 1500 01:47:04.520 --> 01:47:11.079 emissions call. Bill. We had a guy that his son was in California 1501 01:47:11.640 --> 01:47:15.520 and his tags are due and he needs an emissions test because it's over eight 1502 01:47:15.600 --> 01:47:18.880 years and you wanted to steal the van. And Kevin suggested you steal the 1503 01:47:18.880 --> 01:47:24.079 emissions van. No, but we had someone call in one of our angels 1504 01:47:25.159 --> 01:47:27.880 and basically said, no, you can go, and he gave the website 1505 01:47:27.960 --> 01:47:31.239 out and you can actually fill out kind of a waiver getting a missions test 1506 01:47:31.279 --> 01:47:34.640 from Arizona. I'm sorry, California and that would pass. You know what 1507 01:47:34.680 --> 01:47:38.199 we should have asked, Mike, he was our expert. We should have 1508 01:47:38.199 --> 01:47:42.119 asked if it was a non emission state, what do you do because like 1509 01:47:42.439 --> 01:47:44.720 you know, you go to Wyoming, there is no emission. I think 1510 01:47:44.720 --> 01:47:46.920 there's only some much you can do. Yeah, there's Yeah, you'd probably 1511 01:47:47.000 --> 01:47:49.560 have to bring it back here or steal the truck, like Kevin said, 1512 01:47:49.760 --> 01:47:54.359 So, Bill, what's your comment. Well, my daughter she went up 1513 01:47:54.359 --> 01:47:58.239 to school out of state and the car came from here. We shipped it 1514 01:47:58.279 --> 01:48:02.479 out there. Well, when the emissions would do whatever the heck was going 1515 01:48:02.520 --> 01:48:06.399 on, it was like what deck who we supposed to do? So I 1516 01:48:06.560 --> 01:48:11.640 checked into it and what they told me to do. Was I think I 1517 01:48:11.680 --> 01:48:15.399 think Colorado told me to do is just go to the state that you're at 1518 01:48:15.479 --> 01:48:20.840 and getting the emission there and send that in. But that became a headache. 1519 01:48:21.159 --> 01:48:24.800 So all I did was I signed the call over to her and she 1520 01:48:24.880 --> 01:48:28.800 resisted in her name where she was at. Okay, that's not a bad 1521 01:48:28.800 --> 01:48:32.039 way to do it. But in California, Man, he'd end up paying 1522 01:48:32.039 --> 01:48:36.600 the sales tax. That the problem, Bill is, where he is California, 1523 01:48:38.119 --> 01:48:41.359 just to transfer that vehicle to his kid, they're going to end up 1524 01:48:41.359 --> 01:48:44.920 paying sales tax on it. If there is a ten year warranty on that 1525 01:48:45.039 --> 01:48:46.560 vehicle. I don't think there would have been, But if there was, 1526 01:48:46.640 --> 01:48:49.800 like Conde, the second you transfer it, you lose that ten youre warranty, 1527 01:48:50.039 --> 01:48:54.159 even if you're transferring it to a family friend. But I appreciate that 1528 01:48:54.239 --> 01:48:58.520 info. Bill. If she wasn't in California, actually that could work out 1529 01:48:59.039 --> 01:49:02.199 funny enough. If she was, like in South Dakota or Montana, there 1530 01:49:02.239 --> 01:49:06.800 would be no sales tax. You pay a one time registration. I believe 1531 01:49:06.840 --> 01:49:11.399 that's correct at least for some states. All right, let's take a quick 1532 01:49:11.439 --> 01:49:14.439 break. Hopefully we can get Brian up. We've got two questions for him, 1533 01:49:14.960 --> 01:49:17.720 and then Compass available soon. Compass. We have two for Compass, 1534 01:49:17.800 --> 01:49:21.880 and then we got an issue with a rebuild transmission. We'll check into that. 1535 01:49:21.960 --> 01:49:30.479 One line open three oh three Martino, go with a sure thing Denver's 1536 01:49:30.520 --> 01:49:33.880 best roofer Excel Roofing dot com. You don't pay a cent until you're content 1537 01:49:34.800 --> 01:49:42.960 than time for an insurance check up free, no obligation comparison call Compass Insurance 1538 01:49:43.119 --> 01:49:46.279 paying too much your coverage at dozens of insurance companies find out now three oh 1539 01:49:46.319 --> 01:49:49.760 three, seven to seven to one help. You'll think you're his only customer 1540 01:49:49.800 --> 01:49:54.439 when you choose Frank durand the real estate Man dot com to list your home 1541 01:49:54.640 --> 01:50:02.680 with Remax Alliance. Three oh three nine two zero sixteen twenty two. All 1542 01:50:02.760 --> 01:50:05.439 right, three O three seven one three A two five five, Hey, 1543 01:50:05.560 --> 01:50:10.479 little bit of house cleaning here one help it troubleshooter dot com. I mean 1544 01:50:10.479 --> 01:50:13.840 to tell your friends, tell your neighbors. We'll get back to you. 1545 01:50:13.840 --> 01:50:17.439 You can email us help at troubleshooter dot com and we will return your call 1546 01:50:17.520 --> 01:50:19.760 or reach out to you, try to help you. Maybe you're looking for 1547 01:50:19.800 --> 01:50:24.199 a referral. Maybe you've got an issue, it doesn't matter. Same with 1548 01:50:24.239 --> 01:50:28.000 three oh three Martino. You can call that number anytime on or off the 1549 01:50:28.039 --> 01:50:30.840 air, like right now you'll get well, there's no lines open, but 1550 01:50:30.960 --> 01:50:32.600 right now, if you dial three oh three Martino and there was, you 1551 01:50:32.600 --> 01:50:35.920 would get right through to the show. And if you don't, you can 1552 01:50:36.000 --> 01:50:40.119 leave a voicemail anytime of day and we'll call you back and try to help 1553 01:50:40.159 --> 01:50:43.199 you. And then the third thing, I really want to talk about our 1554 01:50:43.239 --> 01:50:45.640 YouTube for a second. You've got to understand during the breaks when we go 1555 01:50:45.680 --> 01:50:49.000 to commercials, besides the live spots we do, we have a lot of 1556 01:50:49.079 --> 01:50:51.920 discussions. Some of them are fun, some of them are serious. You 1557 01:50:51.960 --> 01:50:56.600 hear a lot of inside information. It's a great way to listen to the 1558 01:50:56.640 --> 01:51:00.199 show, it really is, or at least watch the show while you're listening 1559 01:51:00.239 --> 01:51:03.199 on k HOW or krd O or however you're listening, or of course on 1560 01:51:03.239 --> 01:51:06.960 the iHeart app. That's another great way. Anyhow, Hey, can I 1561 01:51:08.000 --> 01:51:12.000 ask ung? You go to YouTube dot com YouTube dot com and type in 1562 01:51:12.079 --> 01:51:15.199 Troubleshooter Network and you'll find us. We have archive shows there for the past 1563 01:51:15.520 --> 01:51:20.000 five or ten years whatever it's been. YouTube dot com type in Troubleshooter Network 1564 01:51:20.000 --> 01:51:24.000 two words, you'll find us and you can watch this live every day. 1565 01:51:24.039 --> 01:51:27.479 In fact, to me a favor, hit the like button and then whenever 1566 01:51:27.520 --> 01:51:30.239 we go live, it'll pop up on your phone. Go ahead, Hey, 1567 01:51:30.239 --> 01:51:32.680 can I ask the YouTube on something? Of course, when I'm scrolling 1568 01:51:32.720 --> 01:51:38.079 through YouTube with some other thing on my phone, I get all of these 1569 01:51:38.439 --> 01:51:44.279 ads for solitaire games that they say, no ads, no money, and 1570 01:51:44.319 --> 01:51:46.600 they will pay you. Does anybody know what the catch is? I have 1571 01:51:46.720 --> 01:51:51.399 no clue. That's why I'm asking our audience, just like just like you, 1572 01:51:51.560 --> 01:51:55.119 I know there's a catch somewhere. Yeah, call back on Monday and 1573 01:51:55.159 --> 01:51:59.199 let me know anybody who understands what the catch is. Yeah, there has 1574 01:51:59.239 --> 01:52:01.920 to be a catch. There are probably charging somehow who knows. Man, 1575 01:52:02.000 --> 01:52:03.920 Well, you see the ads all the time. You can win, you 1576 01:52:04.000 --> 01:52:08.159 know, a thousand dollars sitting yeah, whatever, sitting at home doing nothing. 1577 01:52:08.640 --> 01:52:11.000 Of course, I'd like to meet the one person that has. Now 1578 01:52:11.159 --> 01:52:15.119 we have our expert, the owner of Compass Insurance, Brian Burns. Brian, 1579 01:52:15.159 --> 01:52:17.279 thanks for coming on, man. A couple questions. I want to 1580 01:52:17.279 --> 01:52:21.319 start with the most recent. Douglas is looking at buying what kind of vehicle 1581 01:52:21.359 --> 01:52:28.720 again? Was it Douglas? It was a what that was a twenty twenty 1582 01:52:28.920 --> 01:52:32.239 Honda Passport. So he's looking at the twenty twenty Honda Passport. Apparently the 1583 01:52:32.279 --> 01:52:35.159 dealer trying to sell it to him. It has front end, front end 1584 01:52:35.239 --> 01:52:41.479 damage so severe that someone rebuilt it. It's got a rebuild title. So 1585 01:52:42.000 --> 01:52:44.880 throw out whether he should have buy it or not. I could care less, 1586 01:52:45.079 --> 01:52:48.640 but talk about insurance when it comes to something with a rebuild title. 1587 01:52:48.920 --> 01:52:56.279 If he buys this for twenty thousand dollars and he wrecks it, are they 1588 01:52:56.319 --> 01:53:00.039 going to give him the value of the twenty thousand dollars or whatever the value 1589 01:53:00.119 --> 01:53:03.520 is at the time of the accident. But with the rebuilt title, it 1590 01:53:03.520 --> 01:53:08.199 could be a lot less explained. Please, Well, yeah, a rebuilt 1591 01:53:08.239 --> 01:53:13.920 title does get it to where you can actually ensure it again. And that's 1592 01:53:13.920 --> 01:53:16.800 exactly what the last us for If this car had been totaled, or if 1593 01:53:16.840 --> 01:53:21.199 it was a salvage title, the only way to get collision and comprehensive on 1594 01:53:21.279 --> 01:53:25.319 it again is to have a rebuilt title. And once it's rebuilt, they've 1595 01:53:25.359 --> 01:53:28.239 agreed to ensure it for the actual cash value. Of the vehicle, which 1596 01:53:28.760 --> 01:53:30.720 they're not going to depreciate based off of the fact that it was in an 1597 01:53:30.760 --> 01:53:35.119 accident before. That's very interesting. So if he chose to go forward with 1598 01:53:35.199 --> 01:53:39.800 this, because it's not a salvage, it has been rebuilt, and I 1599 01:53:39.800 --> 01:53:44.239 guess if he bought one that salvaged, he could actually go through the rebuilding 1600 01:53:44.319 --> 01:53:48.119 process, have CSP actually sign off on it, and then rebrand the title 1601 01:53:48.199 --> 01:53:53.439 again. But in this case, if he bought it and let's say one 1602 01:53:53.479 --> 01:53:58.239 that was never in an accident, clean car facts, same miles, it 1603 01:53:58.279 --> 01:54:01.239 would be the same value. What you're saying, there really is no depreciation 1604 01:54:01.399 --> 01:54:04.840 at all. No, I mean, there's diminished value that you know you 1605 01:54:04.880 --> 01:54:09.119 can get with this kind of thing, but that's not that's not an issue 1606 01:54:09.159 --> 01:54:13.479 when you're insuring it for your own insurance because value is not even a factor 1607 01:54:13.520 --> 01:54:16.199 in it. So if they have agreed to ensure it, they're not charging 1608 01:54:16.319 --> 01:54:21.079 him, you know, less because it's worth less or whatever. At that 1609 01:54:21.199 --> 01:54:25.319 point, once they've decided to ensure it, they are now on the hook 1610 01:54:25.399 --> 01:54:29.439 to pay whatever the actual cash value is for that vehicle, you know, 1611 01:54:29.560 --> 01:54:32.600 to get another vehicle of like quality. So Douglas that's actually great news. 1612 01:54:32.680 --> 01:54:35.920 I was a little I was I was thinking the wrong things on that. 1613 01:54:36.239 --> 01:54:40.920 But I want to throw this out to you though, Douglas. If you 1614 01:54:40.960 --> 01:54:45.800 can find another twenty twenty that has not been into an accident like that in 1615 01:54:45.840 --> 01:54:48.279 the same condition, I would definitely get the one that does not have a 1616 01:54:48.319 --> 01:54:53.479 rebuilt title, because no matter what assurance society, it's going to be much 1617 01:54:53.640 --> 01:54:58.039 harder to sell that vehicle when you finally go to liquidate it. Yep. 1618 01:54:58.239 --> 01:55:00.880 Yeah, and that's our that's our con And really the reason for the call 1619 01:55:01.159 --> 01:55:05.159 is now. Of course this dealer, did they tell you at the last 1620 01:55:05.199 --> 01:55:10.840 minute. No, they were pretty up front of okay, good. They 1621 01:55:10.880 --> 01:55:15.239 said that most of their stock is a rebuilt and that's how they get the 1622 01:55:15.279 --> 01:55:19.600 lower price. Sure, a lot of places doing what's the dealership called it, 1623 01:55:19.720 --> 01:55:25.000 called auto savvy. They have good reviews online. Is it up North? 1624 01:55:26.880 --> 01:55:30.399 There's it's one in the Springs, I think windsor Yeah. How much 1625 01:55:30.439 --> 01:55:33.800 are you going with Salvis hold On? I want to say this about this 1626 01:55:33.960 --> 01:55:39.119 place. They've been around a while, and he's right. The reviews are 1627 01:55:39.119 --> 01:55:42.359 great years ago, not even years ago. With in the past three hundred 1628 01:55:42.359 --> 01:55:45.520 and sixty five days. I talked to a manager over there on a call 1629 01:55:45.680 --> 01:55:48.720 and it wasn't a complaint. It was more or less trying to understand their 1630 01:55:48.760 --> 01:55:51.800 business after a call, and sure enough, that's what they do. They 1631 01:55:51.880 --> 01:55:57.319 specialize and they're pretty damn good man. So I want to say something. 1632 01:55:57.399 --> 01:56:00.359 I am comfortable, Douglas, if you're getting the value. So in other 1633 01:56:00.399 --> 01:56:06.640 words, if that vehicle that had a regular title sells for twenty four and 1634 01:56:06.680 --> 01:56:12.000 you're getting a four thousand dollars discount, I don't see any issue when you're 1635 01:56:12.039 --> 01:56:15.359 buying it from that company. They rebuild them properly, they get them signed 1636 01:56:15.399 --> 01:56:19.880 off by CSP, and we have never had a complaint on them besides an 1637 01:56:19.920 --> 01:56:26.960 inquiry like you're doing well. That's good to hear. That's that's exactly why 1638 01:56:27.159 --> 01:56:30.119 I called. It's just to see is this something that I'm getting. What 1639 01:56:30.319 --> 01:56:34.239 I would do is see what you got to see what they're selling for, 1640 01:56:34.439 --> 01:56:40.399 like on carfac or not Carfax, CarMax, any of these other places. 1641 01:56:40.840 --> 01:56:45.079 See what they're asking for the vehicle. If you're saving let's say I don't 1642 01:56:45.119 --> 01:56:49.960 know twenty percent, twenty five percent, I would say it's probably worth it 1643 01:56:50.039 --> 01:56:54.319 because when you go to sell it. That's when you're going to have to 1644 01:56:54.399 --> 01:57:00.319 absorb it back if someone's paying attention. Okay, well, all right, 1645 01:57:00.359 --> 01:57:02.479 man, appreciate you got to thank you, Douglas. I appreciate it. 1646 01:57:02.520 --> 01:57:08.159 Now, Brian Burns, I'm going to tish Tish is the same call we 1647 01:57:08.239 --> 01:57:12.840 have had three times this week so far, Brian, in a bunch of 1648 01:57:12.880 --> 01:57:17.800 times last week. Here's the deal. Her HOA is hitting the community, 1649 01:57:17.840 --> 01:57:24.359 the condo community, with roughly a nine to eleven thousand dollars per person assessment. 1650 01:57:24.640 --> 01:57:28.119 It's a big complex, two hundred and forty people. They're saying the 1651 01:57:28.199 --> 01:57:30.520 insurance costs a lot more. What are your thoughts on it? Man, 1652 01:57:30.560 --> 01:57:33.880 I'm going to just let you talk, okay, So let me just make 1653 01:57:33.920 --> 01:57:39.760 sure I understand this assessment that is being sent you is because the insurance went 1654 01:57:39.840 --> 01:57:44.239 up and cost or there was a claim. There was a yeah, they 1655 01:57:44.239 --> 01:57:47.960 did a claim, but their insurance went up and they said they couldn't afford 1656 01:57:48.000 --> 01:57:53.520 it, and so they're assessing us the homeowners with pay Hey, Brian, 1657 01:57:53.680 --> 01:57:56.800 I'm going to interrupt because I don't like how she answered, and I asked 1658 01:57:56.800 --> 01:58:00.760 her this question directly. This is a very important question. Tish. The 1659 01:58:00.840 --> 01:58:05.359 assessment we're talking about right now, is it going to be used to fix 1660 01:58:05.439 --> 01:58:12.359 stuff or just for insurance? Now it's to fix the roofs. Okay, 1661 01:58:12.600 --> 01:58:15.439 that's that's not what you said last time. So hold on, let me 1662 01:58:15.479 --> 01:58:17.560 take this break, and then I promise I'll bring you and Brian back up 1663 01:58:17.600 --> 01:58:20.279 and we'll get it figured out. Hold tight, John, we are not 1664 01:58:20.319 --> 01:58:24.000 going to forget about you. One line open, three to oh three, 1665 01:58:24.119 --> 01:58:31.960 Martino. Go with a sure thing Denver's Best roofer Excel Roofing dot com. 1666 01:58:32.039 --> 01:58:39.800 You don't pay a cent until you're content. Time for an insurance check up 1667 01:58:39.880 --> 01:58:44.880 free, no obligation comparison call Compass Insurance. Pay too much your coverage at 1668 01:58:44.920 --> 01:58:47.439 dozens of insurance companies find out now three oh three, seven to seven to 1669 01:58:47.439 --> 01:58:51.239 one help. You'll think you're his only customer when you choose Frank durand the 1670 01:58:51.239 --> 01:58:56.760 real estate Man dot com to list your home with Remax Alliance three oh three 1671 01:58:56.880 --> 01:58:58.520 nine two zero sixteen twenty two