WEBVTT

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Yeah, ripped up news. You
need advice? Who you don't have?

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You come running just as fast as
you can. Shooter's gonna help coming man.

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This is the Troubleshooter Show now Tom
Martino, Hello, Tom Martino here,

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Welcome to the show. What is
happening in your life? This hour

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brought to you by waterproos dot net
for water drinking water at the kitchen Sink

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fourteen hundred dollars fully installed. I
love pure water and if you love your

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health, you'll love it too.
Three oh three eight six two five five

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five four. Speaking of water plumb
line services with us today to talk about

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plumbing, heating, cooling, electric
and trains.'tis the season to be

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busy, and I got the predictable
calls from people pissed off that they can't

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get an appointment. They named all
of my companies and said they're one there.

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You know you You tell me to
call these people and I can't get

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an appointment. I said, yeah, but I've been telling you that for

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months. To go and get your
stuff checked out before we get this heat.

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Bob, have you noticed our people
just a little anxious now right?

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Everyone wants it yesterday when they could
have done it you had people waiting to

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go to homes, Yes, just
weeks ago. We talk about this every

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time I'm on your show, Tom, And it's just human nature. You

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don't wait or you don't People aren't
proactive. They won't maintain their equipment until

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something breaks. You know, we've
been conditioned, like with automobiles, to

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get your oil changed every three thousand
miles. Ninety percent of the problems you

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would have found. Ninety percent of
the problems you would have found. So,

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anyway, what do you do in
a case like this when somebody calls

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no Air? You know, you
can't just put them at the head of

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the line. No, I mean
we you know, we have our VIP

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program. But outside of that,
I mean, we just do the best

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we can to get to as many
people as possible every single day. And

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this is happening across the industry.
Is not interesting, it's not plumbline,

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it's it's the entire industry US a
country. It happens every time, every

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season. Anyway, three all three
seven one three talks seven one three eight

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two five five. I want to
talk to Christopher who called three oh three

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Martino, And I want to remind
people if you call three oh three Martino,

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three oh three six two seven eight
four six six. You can leave

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a message. We will get back
to you. That's our promise to you,

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so you don't have to wait.
Also, I want to welcome our

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Facebook flunkies, but mainly our YouTube
morons. And then all of you who

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listen to the downloads, because there's
a ton that download later actually probably doubles

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our audience. And welcome. If
you're on a treadmill, welcome, work

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your ass off. Okay, anyway, let's go to the phones and then

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whatever's on your mind. Folks.
Now you can call three O three Martino.

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Uh, if we're here, it'll
come to us. If not,

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voicemail, and then you can also
go three oh three seven to one three

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talks seven one three eight two five
five. So we'll start off with Christopher

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and uh hey Christopher, what's going
on? Fine? So thanks issue.

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My girlfriend got a new car in
January. All right, okay, what

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kind of car. It's a twenty
thirteen forward. I believe it's an escape.

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It's a I'll say she bought a
new car for her, but it's

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the used car. Okay, yeah, okay, got it. What's going

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on? So she noticed a leak
in her car, figured it was an

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oil leak, called into Should I
mention in the dealership? Oh, it

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doesn't matter. Yeah, So how
many miles were on this by the way,

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I don't remember, Okay, how
many miles? All right? But

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the bought it in January and there
was an issue with the battery that needed

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to be replaced, and they fought
her on that, but eventually they replaced

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it. When you say they fought
her on it, let me let me

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help help sh some light on this. And by the way, Christopher,

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I don't know if you're new to
the show now, but what we do

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is try to educate those listening as
well. So she buys a car and

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there was an issue with a battery
and they fought her. So explain how

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that happens. If she's buying a
car and there's a battery issue, she

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could say I want that battery replaced
before I buy it, because she obviously

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would have had it checked out,
they would have found the bad battery and

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they would have said, you got
a bad battery. She could have made

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that a condition of sale, or
did she simply buy it as is and

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then went back for the battery and
I'm not trying to trick you, by

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the way, I'm trying to find
out what's going on. Go ahead,

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she bought it as is and went
back for the battery, and they said,

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hey, you bought it as is, right, yes, okay?

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So what happened then? Did they
replace the battery for her? They did

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end up replacing the battery, but
it had to be worked out between two

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different dealerships because there's a shouldn't there
be an automation forward whatever? So they

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didn't Why would the battery have to
be done like that? I don't know.

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They okay, but that's good.
That's nice of them to do it,

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because truly they didn't have to.
So anyway, they voluntarily replaced the

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battery. And then what what's going
on now? So she had a warranty

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under her hold, like a limited
warranty for several months after the purchase.

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Oh okay, so there it did
come Oh it did come with a warranty.

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What kind of warranty did it come
with? And Hi, Mark,

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I'm sorry I didn't notice you there
there you are, I got your got

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you on video? So what's going
So tell me what happened as far as

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the warranty. What kind of warranty? Just the limited warranty for repairs on

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the vehicle within the first several months
after purchase. Several months. Okay,

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uh, okay, I don't this
was standard with this vehicle or did she

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buy that warranty? Can you explain, go ahead, that was standard with

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the vehicle and she bought it?
Where did she buy it from? Did

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you say AutoNation Mark? Do you
know what they're do They have an automatic

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warranty on cars, on used cars, they might have like a thirty or

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sixty day deal. Yeah, and
it's quite limited. But okay, so

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keep going here. I'm sorry to
interrupt, but I need to get these

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details. They mean a lot Christopher
when we go to try to help her

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out, So keep going. So
essentially right before that expires, she not

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this is a leak, figures it's
an oil leak, and calls into the

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warranty or into the dealership again to
try and get that fixed. But because

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of the scheduling, they weren't able
to get it in until right after that

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warranty expired. Yeah, but does
she have proof she called in beforehand?

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If so, it should be covered
that. I'm not one hundred percent sure

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of Okay, there's a whole bunch
we need to know. Then, I

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know there's a whole bunch. So
can we talk to her? And I

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don't blame you for not knowing every
detail. You called for help, so

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we're going to give you help.
Can we talk to her? I can

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try to get her on. The
reason I called it instead of her is

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because she if she is shy and
not particularly okay, okay, she is

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she at a place where it would
be possible for her to relate information to

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you, as I ask, Yes, I hope not okay, So where

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is she? Is she near you? Can we talk? Can we talk

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through you? And because I can
tell you what we need to know I'm

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currently at, where can she okay? Okay? Or how about this?

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What if we have deputy doc call
her off the air, then she doesn't

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have to be nervous. Deputy docs
in the studio. We can that we

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call our helper's deputies. It's a
little joe carry right, So I mean,

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but basically they really do help and
we can find out all the basics.

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Because what I want to know is
this, I want to know the

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terms of the warranty. I want
to know if and how many miles were

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on the car, and what the
warranty covers and what it doesn't cover,

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because I'm looking here at Autonation's warranty
and they don't cover much. They don't

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cover much, so I don't know
what she had go ahead the other things.

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I know she also purchased an extended
warranty. Okay, that's something.

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That's something for sure, that's something. So that's what we need to know

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all that kind of coverage now.
Normally, and they extended warranty on a

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used car, just for your edification
here, they don't cover pre existing conditions.

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That's what's odd about it, because
most everything on a used car is

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pre existing. They don't cover things
that were wrong when she bought the car.

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And they'll argue the leak was there. They'll also argue that it was

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normal wear and tear. They don't
cover that. Or they're going to argue

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it was a lack of maintenance or
previous owner abuse. They don't cover that.

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In essence, a used car warranty
covers manufacturers defects. Now, I

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want to ask you something on a
car that is a two thousand and thirteen,

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so we're talking about seven, eight, nine, ten years almost ten

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years old. I mean it's eight
years old seven. So what would be

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a manufacturer's defect, Well, the
crank cracks open or there's catastrophic failure.

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The reason they do that is because
it's a money it's a profit center.

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These extended warranties on used cars are
absolute ripoffs. So these are things that

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unfortunately a lot of people don't know
them. So what we're gonna do is

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investigate it. If you hang on
the line, Kachina here is going to

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get your girlfriend's number and have one
of our people call her and try to

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gather this information. Doc. You're
there right, You got it, Tom,

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Yeah, let's just see what we
can do to help her. Let's

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see if there's anything we can do. There might be, there might be.

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We'll see what we can do.
I'm Tom Martinez. We got Bob

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Logan with us from Plumbline as well. I have a couple of text questions

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for him already. Frank Durand the
real estate man is the number one real

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average, more than the market average, and he will show you what your

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house will sell for based on his
thirty years of experience, free of charge.

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There's no obligation to list. Frank
Durand real Estateman dot com three oh

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three oh three nine two zero sixteen
twenty two. Hi Tom martinro here,

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Welcome to the show. Three oh
three seven one three talks seven one three

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A two five five. So I
want to talk to Ruby. I don't

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have that. Let me look at
this email. But Ruby's calling about a

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call here, and it was her
son bought a twenty nineteen Honda, put

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five thousand dollars down, financed it. Now falor Honda is telling him he

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needs to bring the car back.
And I said wait a minute, there's

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so many questions unanswered, like was
it a final contract? Why do they

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want him to bring it back?
Now? Many times, let me explain

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some tricks that dealers do. And
this is universal. I'm not saying they

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all do it. I'm saying it's
universal. When they do do it,

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they write down on a contract conditions
that the buyer likes, the payment,

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the interest rate, the terms and
conditions, and then they hand the keys

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to them and they drive off.
Then it's what we call the callback.

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Mark explained the callback. They tell
you you don't have financing. You know

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what I'm finding though, is more
and more dealers aren't doing that. They're

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not, but there's no doubt it
still happens. But they call you back

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up and say, hey, that
interest rate we promised you you no longer

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qualified, or or they're trying to
give them, or your credit or your

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young dame wasn't good. Something goes
awry. Now here's what we have done

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in the past. As Mark will
tell you, many times they say,

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well, it says right here that
this contract is not complete until it's approved

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by the finance company. And it
does say that many times. However,

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it doesn't say it the right way. It should say this contract is contingent

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upon a finance company giving final approval
for a loan and funding the car.

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But it doesn't say anything. What
it says was it's not final until approval.

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Now, I have argued in the
past successfully where they put down a

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payment, let's say three hundred a
month in interest rate whatever, I have

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argued that the dealer, because the
dealer will put itself down as the lender

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on the contract and it will say
that you have a certain payment a certain

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interest rate. They do a full
truth in lending and the statement, and

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then they give you the keys and
you drive away. And that is my

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contention that they have approved you,
and they are the finance company and they

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must accept those payments and do it
or find you a similar loan. What

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they should what they really mean to
do is they're being an officer or an

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agent of the lender. And what
they really mean to say is this,

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Okay, we have your information,
We are an agent and will try to

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sell this loan. If we can't
sell it, the contract is null and

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void. And in that case they
can't charge him a penalty for keeping the

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car while they shop the loan.
I am telling you that dealers are still

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doing it wrong on the disclosures.
They are an agent of the lender and

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their disclosure should say we this contract
is contingent upon us selling this loan,

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but they don't say that. They
say it's contingent upon approval. And they're

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stupid. They're stupid, their attorneys
are stupid. The industry is stupid.

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It's just they're doing it because they're
getting away with it, and not enough

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customers are suing because if they sued, they would win. And again,

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as Mark said, it's not as
prevalent as it used to be, but

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those contracts are still the same and
they still leave themselves and out. Now

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I'm not sure if that's what happened
in this case, but I asked Ruby

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to find out a lot more information
for me. What did you find out?

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Ruby? With Fowler? By the
way, Fowler is no great dealership.

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They suck pretty much. We've gotten
over the years many complaints. So

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they're in Longmont right, yes,
And just for those listening, I'm going

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00:16:25.840 --> 00:16:33.080
to make a blanket statement, more
problems come out of Longmont and Greeley and

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00:16:33.159 --> 00:16:38.240
Weld County than the entire metro area
now think about this. Add all the

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00:16:38.279 --> 00:16:42.840
dealers together in the Denver metro area, and then add the dealers together in

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00:16:42.879 --> 00:16:48.559
Weld County, Greeley, and Longmont, and we get more complaints out of

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00:16:48.639 --> 00:16:52.440
Well County, Greeley and Longmont than
we do out of the entire metro area.

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00:16:52.480 --> 00:16:57.679
Now, how is that even possible? It must tell you that they

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00:16:57.759 --> 00:17:03.720
breed bad car dealer. What happened? So on a couple of weeks ago,

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they called David, they found him
on the internet, came and picked

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him up in Forore Colin, drove
him back, picked him out of car.

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00:17:11.880 --> 00:17:17.680
He got the pilot, signed the
contract which I sent you. Then

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00:17:18.440 --> 00:17:22.440
some time went by and then they
did the callback and said that contract didn't

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00:17:22.480 --> 00:17:26.039
go well. They didn't say that. They just said that they could save

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00:17:26.119 --> 00:17:30.240
him a dollar and to come back
and sign a new contract. And he

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00:17:30.720 --> 00:17:34.079
didn't think that that sounded right because
they wait, they didn't say they can

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00:17:34.319 --> 00:17:37.480
no, no, they didn't say
they could save them a dollar. Come

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00:17:37.519 --> 00:17:41.359
on, They told him to come
back because they could save them one dollar,

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and so oh, come on,
okay, go ahead. Yeah.

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00:17:45.920 --> 00:17:49.119
But so anyways, we were like, that doesn't sound right, we don't

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want it. We so Friday,
after I talked to you, you gave

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00:17:52.680 --> 00:17:59.880
me the confidence. We took that
Honda back. Chris, the guy that

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00:18:00.359 --> 00:18:03.640
was really rude, in a jerk
and said that the money coming back was

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00:18:03.680 --> 00:18:08.400
not going to be an option,
slid back to his office and Jason came

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00:18:08.440 --> 00:18:14.359
out, who was friendly and smooth
things over, and said that they would

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00:18:14.480 --> 00:18:18.440
get all of his money back,
and they went charge him for financing our

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00:18:18.519 --> 00:18:22.599
proseas or for mileage, and they
just gave him and we couldn't get a

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00:18:22.720 --> 00:18:26.799
checked that night. So they gave
him an email saying that they promised to

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00:18:26.920 --> 00:18:30.400
return his money in thirty days,
and I uploaded that, so I'm hoping

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that that's good enough. Yeah,
that's what I'm looking at right now.

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00:18:34.960 --> 00:18:38.079
Now just by the way, from
what I can see, I didn't get

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00:18:38.079 --> 00:18:44.319
to the finance part. Oh okay, American Honda Finance Corp. And then

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this is the application. Your son
is David, right, yep, okay.

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00:18:48.880 --> 00:18:53.559
I looked at this and it's all
of this I have read I received.

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00:18:53.599 --> 00:18:59.160
And then it says retail installment.
This is the truth in lending statement

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that they're required to give. He
has an interest rate, he has everything,

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00:19:03.200 --> 00:19:10.319
his payment, everything's spelled out,
and it has here, okay,

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00:19:10.400 --> 00:19:15.400
all that he signed it, and
then it has here everything, and then

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00:19:15.440 --> 00:19:22.039
it says co byer seller must be
signed by an authorized representative of the seller.

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00:19:22.599 --> 00:19:29.240
They signed it this guy named John, and nowhere is there a contingency

243
00:19:29.279 --> 00:19:33.279
here. They financed that car.
They just didn't like the idea, so

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00:19:33.319 --> 00:19:36.000
they thought you were stupid. They
were going to try to pull a fast

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00:19:36.039 --> 00:19:38.279
one. Now, listen, we
got to ride this like a wild pony.

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00:19:38.119 --> 00:19:42.079
They got they got to return that
money. Okay, and I think

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00:19:42.200 --> 00:19:47.359
they knew they knew you. You
mentioned us, right, Oh yeah,

248
00:19:47.400 --> 00:19:52.240
so they totally were rude to me. And of course I started sing around

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00:19:52.319 --> 00:19:56.519
Tom Martino's appointment ten A and Monday, and then everything changed. Okay,

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00:19:56.759 --> 00:20:00.799
you stay in touch with us,
sister, okay, because we'll be right

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00:20:00.839 --> 00:20:04.759
there with you in a month from
now. Can I call you? You

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00:20:04.839 --> 00:20:11.720
know, I want you to call
me, like in twenty days. Okay,

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00:20:11.319 --> 00:20:15.440
I'm marking this pending. They hold
on. I'm putting it down.

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00:20:15.519 --> 00:20:21.960
They promised to refund all money.
Okay, so I put that down.

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00:20:22.039 --> 00:20:23.960
I have a note, I have
your name. I'll be able to look

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00:20:25.000 --> 00:20:27.480
it up. And right now,
what I'm going to do is I know

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00:20:27.640 --> 00:20:36.359
it's you know it's qualified. Have
I ever done a Channon a qualified dinger?

258
00:20:36.640 --> 00:20:40.480
I'm going to do one a qualified
dinger. Come on, bro,

259
00:20:40.599 --> 00:20:45.200
I can do it because it's partially
for a partial success. She scared them

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00:20:47.440 --> 00:20:51.240
there? Okay, Ruby, thanks
for the follow up. Stay in touch

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00:20:51.279 --> 00:20:55.240
with us. You know you got
us behind you. These people are as

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00:20:55.279 --> 00:21:00.119
I said. We'll leave it at
that. People just remember what I said

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00:21:00.119 --> 00:21:07.000
about Weld counting Longmont greatly. I
have no idea why Mark. Isn't it

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00:21:07.039 --> 00:21:11.559
weird though? How many bad dealers
are there? And I mean, what

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00:21:11.640 --> 00:21:15.599
the hell do they think people up
there are stupid? Do they think people

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00:21:15.640 --> 00:21:22.440
up there are stupid? Maybe?
Maybe? I don't know. Rick says

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00:21:22.440 --> 00:21:29.119
he's got a medical issue. Ben
wants to talk about something called impact Energy.

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00:21:29.960 --> 00:21:33.759
I think that's whatever. Okay,
that might be a company, a

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00:21:33.000 --> 00:21:37.519
utility company, Bob logan. Is
it true? Somebody wants to know that

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00:21:37.640 --> 00:21:42.279
for every retiring technic, for every
two technicians that retire, No, for

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00:21:42.319 --> 00:21:48.119
every five technicians that retire in the
HVAC industry, there are only two to

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00:21:48.240 --> 00:21:53.039
replace them. Is that possible?
Yeah, I've heard varying statistics, but

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00:21:53.680 --> 00:22:00.119
plumbers, electricians, hvacy, technicians, any of the trades, welder's mechanics,

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the case. I mean, we've
got a lot of boomers starting to

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00:22:00.799 --> 00:22:04.279
retire, and you know, I
don't know if it's because of an education

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00:22:04.440 --> 00:22:08.480
system or why, but there's just
not as much they don't know. They

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00:22:08.480 --> 00:22:11.160
want to they want they all want
to go to college and be educated,

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00:22:11.279 --> 00:22:17.240
which is fine, but they feel
like these services of positions are not careers.

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00:22:17.400 --> 00:22:21.559
Can you explain roughly in the industry. I'm not asking you to spill

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00:22:21.599 --> 00:22:25.880
any beans about any particular company.
What's the range of salary for an excellent

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00:22:25.920 --> 00:22:30.319
tech or plumber or hvac What is
the range? Listen to this people,

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00:22:30.599 --> 00:22:34.440
Yeah, it's you know, it's
gonna I would say for an average technician

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00:22:34.640 --> 00:22:38.799
eighty to one hundred thousand. For
someone who's got a you know, master

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00:22:40.000 --> 00:22:45.559
journeyman that's motivated, very efficient,
motivated. You know, it's it's not

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00:22:45.640 --> 00:22:48.640
uncommon Tom for them to make one
hundred and fifty to two hundred thousand dollars.

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00:22:48.720 --> 00:22:52.920
Do you hear this? Do you
hear this? One hundred and fifty

287
00:22:52.920 --> 00:22:56.079
to two hundred grand for somebody qualified
and that doesn't by the way, necessarily

288
00:22:56.119 --> 00:23:03.079
mean sales. It means lack of
complaints, follow up, it means good

289
00:23:03.119 --> 00:23:07.519
reviews. It means somebody who's golden
when they step into your home. Yeah,

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00:23:07.640 --> 00:23:10.559
and that's what you want. By
the way, you know, I'm

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00:23:10.559 --> 00:23:14.559
not saying that that you don't want
that. You do want qualified people who

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00:23:14.599 --> 00:23:18.000
are good and well paid. And
by the way, if your kids are

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00:23:18.039 --> 00:23:23.000
looking at industries, there's nothing wrong
with trades. We have more coming up.

294
00:23:29.000 --> 00:23:33.079
Go with a sure thing Denver's Best
roofer Excel Roofing dot com. You

295
00:23:33.079 --> 00:23:40.119
don't pay a cent until you're content. Time for an insurance check up free,

296
00:23:40.200 --> 00:23:44.720
no obligation. In comparison, call
Compass Insurance paying too much your coverage

297
00:23:44.720 --> 00:23:48.400
at dozens of insurance companies find out
now three o three seven to seven to

298
00:23:48.440 --> 00:23:52.160
one help. You'll think you're his
only customer when you choose Frank durand the

299
00:23:52.240 --> 00:23:56.039
real estate Man dot com to list
your home with Remax Alliance three three nine

300
00:23:56.039 --> 00:24:07.960
two zero sixteen twenty two. Hi
Tom Martino, your troubleshooter three oh three

301
00:24:07.519 --> 00:24:11.480
seven one three talk three oh three
seven one three eight two five five Denver

302
00:24:11.559 --> 00:24:17.440
Regen dot com. They are doing
stem cell treatments for hair replacement. They

303
00:24:17.480 --> 00:24:19.720
also do weight loss at two hundred
and fifty a month for the semiglue tide

304
00:24:19.720 --> 00:24:26.799
compounded Denverregen dot com. Rick has
a medical issue, he says, Rick,

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00:24:26.880 --> 00:24:30.240
what's going on with you? Hi? Rick? Hi? Tom?

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00:24:30.680 --> 00:24:36.920
What's happening? Man? Oh man? So, all of a sudden I

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00:24:37.039 --> 00:24:41.599
had to going for like a spine
surgery back in twenty two. Oh well

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00:24:41.720 --> 00:24:47.279
was wrong? Man? Well?
My spine a compressed and all the nerves

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00:24:47.319 --> 00:24:51.640
started getting pinched. Was that out
of age or was that out of abuse

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00:24:51.759 --> 00:24:56.880
or an accident or what? I
don't know exactly. And this was this

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00:24:56.039 --> 00:25:03.079
was in twenty twenty two. Yes, was it called decompression surgery? No,

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00:25:04.359 --> 00:25:08.359
they had some technical term for it. Was it a fusion? I'm

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00:25:08.400 --> 00:25:12.519
just curious. It is affusion?
Yeah, unfortunately, Oh my god,

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00:25:12.599 --> 00:25:15.960
that's a terrible thing. Okay,
so what happened? Then it hurts?

315
00:25:18.160 --> 00:25:25.079
So anyway, time comes after a
while down the road, all of a

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00:25:25.079 --> 00:25:30.480
sudden, I get to where Signea, Medicare can't decide who is primary for

317
00:25:30.680 --> 00:25:36.400
my insurance? You have Medicare?
So how old are you both? I'm

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00:25:36.440 --> 00:25:41.359
sixty six? Now were you on
Medicare when this happened. Yes, okay,

319
00:25:41.359 --> 00:25:45.519
did you take EARL? Okay?
So, okay, so you were

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00:25:45.559 --> 00:25:52.880
on Medicare and you will have SIGNA
And is SIGNA your supplement if you're if

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00:25:52.920 --> 00:25:57.920
you're calling supplement primary or no.
What I'm saying is this, why did

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00:25:57.960 --> 00:26:00.960
you have SIGNA if you're were on
Medicare? Well, I'll just start there.

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00:26:02.680 --> 00:26:07.039
Well, yeah, we'll go back
a little bit further. But you

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00:26:07.039 --> 00:26:11.480
you had to buy SIGNA. It
doesn't just automatically show up. So when

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00:26:11.519 --> 00:26:15.400
you went on Medicare, did you
buy a It's called a supplement. Many

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00:26:15.480 --> 00:26:21.759
people have Medicare and then they have
a supplement. Is that what the SIGNA

327
00:26:21.960 --> 00:26:26.039
was? Oh? No, So
I was on my wife's insurance to start

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00:26:26.079 --> 00:26:30.000
with, okay, and that's the
SIGNA one. Yes, okay, I

329
00:26:30.079 --> 00:26:36.880
got that. And then yeah,
okay, yeah, so so she was

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00:26:36.920 --> 00:26:41.359
working right, yes, and she
still is and still has the same insurance.

331
00:26:41.599 --> 00:26:45.839
Got it? And now at the
time you were under them plus on

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00:26:45.960 --> 00:26:53.880
Medicare, yes, okay, yeah, and then they got to where they

333
00:26:53.880 --> 00:26:59.240
couldn't decide who was primary. So
then so what happened? Oh, they're

334
00:26:59.240 --> 00:27:02.400
telling me that we're going to send
me a bill for they sent me a

335
00:27:02.400 --> 00:27:07.359
bill for five hundred and thirty five
thousand and some change. You know,

336
00:27:07.039 --> 00:27:10.440
yeah, well you're not going to
pay that. You're not going to pay

337
00:27:10.440 --> 00:27:12.640
it. It's not even going to
show up on credit anymore. I mean,

338
00:27:14.759 --> 00:27:17.640
they're not going to do anything.
I mean, so I know you

339
00:27:17.680 --> 00:27:19.720
want to clear it up, but
that's all just smoking mirrors right now.

340
00:27:19.720 --> 00:27:22.440
You're not going to be responsible for
that. There might be a copy.

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00:27:22.519 --> 00:27:26.640
I don't know what you had with
SIGNA, but and I we need to

342
00:27:26.640 --> 00:27:29.759
call our expert on health insurance right
now. I wish he would have been

343
00:27:29.799 --> 00:27:32.039
on, but we didn't know what
this was about. So hold on,

344
00:27:32.640 --> 00:27:36.240
let's just we're going to get Integron. I need to ask them a question

345
00:27:36.279 --> 00:27:38.839
on who takes primary, so that's
a good question. Hang on. Three

346
00:27:38.880 --> 00:27:45.480
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347
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350
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351
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352
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353
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354
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355
00:28:22.839 --> 00:28:29.160
You don't pay a cent until you're
content. Wait time for an insurance

356
00:28:29.279 --> 00:28:33.519
check up free, no obligation.
In comparison, call Compass Insurance paying too

357
00:28:33.599 --> 00:28:37.880
much your coverage at dozens of insurance
companies find out now three oh three seven

358
00:28:37.880 --> 00:28:41.400
to seven to one help. You'll
think you're his only customer when you choose

359
00:28:41.400 --> 00:28:45.839
Frank durand the real estate Man dot
com to list your home with Remax Alliance

360
00:28:45.079 --> 00:28:51.559
three oh three nine two zero sixteen
twenty two. I'm Tom Martine here.

361
00:28:56.000 --> 00:29:00.240
Brick has a medical issue and we're
we have in teg around right now to

362
00:29:00.240 --> 00:29:03.799
get this done. Hey, John
Jones Junior. He's with Integra Insurance.

363
00:29:03.799 --> 00:29:10.599
There are health insurance experts, John. We have this often where a guy

364
00:29:10.759 --> 00:29:14.039
is married to a woman who's still
working, or a woman's married to guys

365
00:29:14.039 --> 00:29:18.960
to you know where they're on Medicare, but they're also covered by their spouse's

366
00:29:19.839 --> 00:29:26.079
employment health insurance, and that was
the case. That was the case with

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00:29:26.279 --> 00:29:30.960
Rick. He had SIGNA, His
wife's coverage was SIGNA at work, and

368
00:29:32.039 --> 00:29:37.240
he was on Medicare. He had
major back surgery, and what happened was

369
00:29:38.799 --> 00:29:42.720
they could not figure out, according
to him, who was primary, so

370
00:29:42.880 --> 00:29:48.440
neither of them paid, and he
was billed five hundred thousand dollars. This

371
00:29:48.759 --> 00:29:51.119
I don't think you'll ever have to
pay that in a million years. But

372
00:29:51.640 --> 00:29:56.920
what happens when you have employment coverage
as a spouse and you have Medicare,

373
00:29:57.920 --> 00:30:03.519
well, I mean whether it spouse
or you're the employee, it's it's pretty

374
00:30:03.559 --> 00:30:07.279
much the or the same. It
depends on the side of the employer.

375
00:30:07.839 --> 00:30:11.440
If you're less than twenty employees,
you need to be on Medicare, and

376
00:30:11.680 --> 00:30:15.160
Medicare is going to pay first,
and the insurance company may not pay at

377
00:30:15.200 --> 00:30:21.799
all. If you are over an
employment that's over twenty employees, well then

378
00:30:22.079 --> 00:30:27.480
your employee plan pays first and Medicare
is going to Medicare is going to coordinate

379
00:30:27.519 --> 00:30:32.799
with that. Now, Rick,
your wife's company, how big is it?

380
00:30:33.839 --> 00:30:37.279
Excuse me, you cut out right
at the last moment there. How

381
00:30:37.319 --> 00:30:40.839
big is your wife's Did you hear
what he said? By the way,

382
00:30:41.400 --> 00:30:44.440
Oh yes, I did. So. How big is your wife's company?

383
00:30:44.640 --> 00:30:48.400
How many employees? It's large,
it's it's way over it's way over one

384
00:30:48.440 --> 00:31:00.160
hundred. Okay, So there that
coverage SIGNA coverage would be primary. I

385
00:31:00.240 --> 00:31:07.799
can't make them agree with that.
So now, what reason do they give

386
00:31:07.960 --> 00:31:11.279
that they're not primary? What reason
you were on the plan as a as

387
00:31:11.319 --> 00:31:15.480
a dependent? Is that or whatever
they call it? You were on the

388
00:31:15.519 --> 00:31:22.119
plan as a spouse? Yes?
And what reason did they give for rejecting

389
00:31:22.160 --> 00:31:26.720
the claim? They've had multiple reasons
now. One of them has been that

390
00:31:27.240 --> 00:31:32.240
you know that. The other one
was primary, that Medicare is primary.

391
00:31:32.599 --> 00:31:36.160
They said there's been a role change. They said it's been because we're common

392
00:31:36.240 --> 00:31:40.720
law married. They said it's been
Oh, I forget what else they've said?

393
00:31:41.079 --> 00:31:44.400
What do they mean? Okay,
so common law Marria should have nothing

394
00:31:44.400 --> 00:31:51.839
to do with it. What about
what about the coverage itself? Did they

395
00:31:51.839 --> 00:31:56.319
get pre approval? Yes, they
should have, I mean as far as

396
00:31:56.359 --> 00:32:00.160
I know that. Well, did
you check with the provider to see they

397
00:32:00.160 --> 00:32:02.599
got pre approval? Well? When
I did it? Before I did it,

398
00:32:02.640 --> 00:32:07.759
I asked him if they did,
and they said, yes, John,

399
00:32:07.799 --> 00:32:10.160
what would you do in this case? He's he's sitting on a five

400
00:32:10.240 --> 00:32:15.519
hundred thousand dollars bill, actually eight
hundred thousand. They're closer to eight hundred

401
00:32:15.519 --> 00:32:19.039
thousands. Okay, another one,
and they're they're hounding me too because what's

402
00:32:19.079 --> 00:32:21.880
another three hundred grand? So he's
the eight hundred thousand in the whole.

403
00:32:22.680 --> 00:32:24.599
Yeah. How long you been going
back and forth with this? Do you

404
00:32:24.599 --> 00:32:29.680
have a credit card you can put
it on anyway? Good? John,

405
00:32:29.680 --> 00:32:34.160
go ahead, I'm sorry. So
I've been dealing with it for a while.

406
00:32:34.319 --> 00:32:37.559
At first. It started off,
Oh, the surgery was in twenty

407
00:32:37.640 --> 00:32:42.079
twenty two, John, what would
you do and sign SIGNA? You got

408
00:32:42.119 --> 00:32:45.480
prioritization, I mean it went through
the health insurance I got, you were

409
00:32:45.559 --> 00:32:50.000
pre pre authorized for it. I
would. I don't know if he has

410
00:32:50.079 --> 00:32:52.319
I don't know if he really was
that. If you've adopted other steps,

411
00:32:52.319 --> 00:32:58.720
I would if I would head to
the Division of Insurance, Color other division

412
00:32:58.759 --> 00:33:00.279
of insurance, the DUI if signa, Uh, is it not paying any

413
00:33:01.279 --> 00:33:06.319
to me? It sounds like they
should be your your primary payer on this.

414
00:33:07.759 --> 00:33:09.839
Yeah, Well I'm happy if you
want to, you know, call

415
00:33:09.880 --> 00:33:13.640
back in and get the guy.
I can get us some more information and

416
00:33:13.720 --> 00:33:19.839
we can yeah, get you get
you. Can you send some Can you

417
00:33:19.920 --> 00:33:22.160
send us some of the rejection letters
that we can pass on to John.

418
00:33:24.359 --> 00:33:30.119
I have some letters and uh yeah, can you pass them on to us?

419
00:33:30.279 --> 00:33:35.440
I have some pastrumentation and me calling
them and but you need to help.

420
00:33:35.599 --> 00:33:39.799
You need to call your health care
provider right and you need to ask

421
00:33:40.079 --> 00:33:45.799
specifically about the pre authorization, when
it was obtained, on what date and

422
00:33:45.920 --> 00:33:52.720
time they have a record of it. Okay, that's first. Then give

423
00:33:52.799 --> 00:33:58.160
us your rejection letters, Kachina,
give him an email and then we'll get

424
00:33:58.200 --> 00:34:01.039
it over to John I. Tom
Martino, thank you, and Teger Insurance

425
00:34:01.079 --> 00:34:06.519
at three oh three four sixty six
fifty five hundred. They're great for health

426
00:34:06.559 --> 00:34:10.079
insurance and to help you out.
We have more coming up on the Troubleshooter

427
00:34:10.159 --> 00:34:15.880
Show with plumbline services and more.
Don't forget. You can call right now

428
00:34:15.960 --> 00:34:23.360
three oh three Martino. Go with
a sure thing Denver's Best roofer Excel roofing

429
00:34:23.480 --> 00:34:30.960
dot com. You don't pay a
cent until you're content. Time for an

430
00:34:30.000 --> 00:34:35.760
insurance check up free, no obligation
in comparison. Call Compass insurance paying too

431
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much your coverage at dozens of insurance
companies. Find out now three oh three

432
00:34:38.880 --> 00:34:43.639
seven seven to one help. You'll
think you're his only customer when you choose

433
00:34:43.679 --> 00:34:47.119
Frank durand the real estate Man dot
Com to list your home with Remax Alliance

434
00:34:47.360 --> 00:35:00.679
three oh three nine two zero sixteen
twenty two news. What advice, Well,

435
00:35:00.760 --> 00:35:05.960
you don't have the come run in
just as fast as we can.

436
00:35:07.239 --> 00:35:14.400
Shooter's gonna help. Come man,
This is the Troubleshooter Show. No Tom

437
00:35:14.440 --> 00:35:21.760
Martino, Hi, Tom Martino here
three O three seven one three talk three

438
00:35:21.840 --> 00:35:25.960
oh three seven one three eight two
five five. Welcome to the show.

439
00:35:27.360 --> 00:35:30.440
We are here to help you,
and remember this. One Clear Choice Garage

440
00:35:30.440 --> 00:35:32.760
Doors will come and fix your garage
doors for any issue, whether it's the

441
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opener or the door, and they
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442
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443
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or can't get it open in the
morning, and broken springs. They specialize

444
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in all of that. That is
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445
00:35:51.719 --> 00:35:58.360
of the prices there one Clear Choice
Doors dot Com. Okay, Now,

446
00:35:58.440 --> 00:36:02.239
Ben wants to talk about impact Energy. I have plumb line services with us

447
00:36:02.280 --> 00:36:07.840
as well. Bob Logan is in
the house. Uh, we're talking about

448
00:36:07.960 --> 00:36:10.679
any number of things now, Ben, what is Impact Energy? Talk to

449
00:36:10.719 --> 00:36:16.599
me about that. Sure. So
they're a solar company and they sold me

450
00:36:16.840 --> 00:36:22.280
on getting solar just before I went
on vacation. Okay, and when I

451
00:36:22.320 --> 00:36:25.039
when I got back, I'd done
my research while I was on vacation and

452
00:36:25.079 --> 00:36:29.480
decided the wrong time to do that
is after my field. Okay, go

453
00:36:29.519 --> 00:36:34.880
ahead. Yeah, so I did
research after you You actually signed a contract

454
00:36:35.039 --> 00:36:37.719
and then went on vacation. Did
the research then while they were working or

455
00:36:37.719 --> 00:36:42.920
what? Tell me about that part? So we had we had talked with

456
00:36:43.000 --> 00:36:47.360
them and and they they got me
to agree. The guy leaves my house.

457
00:36:49.039 --> 00:36:51.639
So you did sign it. I'm
trying, I'm trying to figure this

458
00:36:51.719 --> 00:36:54.840
out. You did sign a contract
with the Okay? Good? I mean

459
00:36:54.880 --> 00:36:59.360
not doing an agreement. It doesn't
say contract. It's called agreement, That's

460
00:36:59.360 --> 00:37:01.840
what it is. So yes,
yes, signed a contract. And what's

461
00:37:01.880 --> 00:37:06.639
the name is Impact and and okay, so go on with your story.

462
00:37:06.679 --> 00:37:14.480
Then. So they had done the
site survey and I called the guy to

463
00:37:14.480 --> 00:37:16.039
say, hey, when what do
we hear back? Because I had understood

464
00:37:16.039 --> 00:37:20.920
I could cancel before they heard back
from the site survey. Now, where

465
00:37:20.920 --> 00:37:22.400
did you get that? Where did
you get the impression you could cancel?

466
00:37:22.440 --> 00:37:25.719
I'm just trying to get all this
straight. Where did you get I had

467
00:37:25.760 --> 00:37:30.280
gotten the impression from the sales guy, the impression? What does that mean?

468
00:37:30.400 --> 00:37:32.639
I don't know what that means.
Does he say, by the way,

469
00:37:34.000 --> 00:37:37.239
when you sign this, you'll be
able to cancel. So he had

470
00:37:37.239 --> 00:37:42.280
told me that I had the opportunity
to cancel. I thought he had said

471
00:37:43.000 --> 00:37:46.199
up until the site survey comes back. His contention is up until the site

472
00:37:46.239 --> 00:37:52.440
survey happens. Well, the point
is, you have no right unless it's

473
00:37:52.480 --> 00:37:58.599
in the contract. So if they're
giving you any what go ahead. So

474
00:37:58.639 --> 00:38:01.960
the cancelation policy in the track gives
me three days. Yeah, because it

475
00:38:02.039 --> 00:38:06.920
was signed in your home, you
have three days under federal law. So

476
00:38:07.480 --> 00:38:10.920
you didn't do that. After three
days, I'm liable for the costs and

477
00:38:12.000 --> 00:38:17.000
curved up until the date of cancelation. Okay. So they send me an

478
00:38:17.039 --> 00:38:23.320
invoice. According to them, they
had completed the site survey, and so

479
00:38:23.400 --> 00:38:29.119
they're invoicing me for thirty four hundred
dollars, which I don't have. And

480
00:38:29.599 --> 00:38:32.480
what's suspicious to me is I had
been checking in with the sales guy from

481
00:38:32.480 --> 00:38:37.400
the day of the site survey onward
to find out if the site survey come

482
00:38:37.480 --> 00:38:44.519
back, and I canceled with them
the day after the site survey. He

483
00:38:44.719 --> 00:38:47.039
calls me Thursday morning and goes,
sorry, dude, site survey came back.

484
00:38:47.079 --> 00:38:53.119
And so here's all these costs and
what is a site survey? So

485
00:38:53.280 --> 00:39:00.119
they send a guy out to check
my roof electrical and walk the site,

486
00:39:00.199 --> 00:39:02.840
you know, the up on the
roof, make sure everything's going to support

487
00:39:02.880 --> 00:39:07.760
the solar panels, that the electrical
system is going to be. Is that

488
00:39:07.840 --> 00:39:10.199
all you're being charged for? Is
the site survey? Or is there some

489
00:39:10.320 --> 00:39:15.679
kind of penalty in there? Oh? No, they're not charging me a

490
00:39:15.719 --> 00:39:19.880
penalty. But they're claiming that they
had a master electrician to a product review

491
00:39:19.880 --> 00:39:24.239
and approval. They're claiming a project
manager engineering fulfillment. Okay, Ben,

492
00:39:24.400 --> 00:39:29.599
the softwokay charges, Ben, The
contract is going to rule. Okay,

493
00:39:29.639 --> 00:39:32.280
not your impressions. So let's let's
stick with the contract now. And these

494
00:39:32.400 --> 00:39:38.119
charges here's what matters if they were
incurred or not. If that's what the

495
00:39:38.159 --> 00:39:44.840
contract says. But I want to
ask another question, why did you cancel

496
00:39:44.880 --> 00:39:49.119
them? I don't know anything about
impact, but if they're like ninety percent

497
00:39:49.159 --> 00:39:52.800
of all of them, they're just
clowns and all they are is a marketing

498
00:39:52.800 --> 00:39:57.039
company. But I don't know anything
about specifically impact, So I want you

499
00:39:57.079 --> 00:40:04.559
to tell me about impact and why
you canceled. So there's nothing that I

500
00:40:04.599 --> 00:40:10.559
can cite about impact themselves. It
was more talking to my insurance and finding

501
00:40:10.599 --> 00:40:15.480
out the cost of you know,
having insurance for the panels, talking to

502
00:40:15.840 --> 00:40:21.039
my tax advisor on the tax credit
and how that pans out. Well,

503
00:40:20.840 --> 00:40:23.960
tell me what you found out.
What did you find out? Well,

504
00:40:24.320 --> 00:40:30.280
so my insurance would increase at least
twenty to thirty bucks a month really to

505
00:40:30.519 --> 00:40:34.960
cover the panels. Okay. By
the way, I'd like to ask Compass.

506
00:40:35.679 --> 00:40:38.280
I want to ask Compass Insurance about
that in general, because that's something

507
00:40:38.280 --> 00:40:43.039
I've never considered before. That's a
really good point you bring up. I've

508
00:40:43.079 --> 00:40:45.880
never actually considered that before. Could
you call Compass and we'll get a quick

509
00:40:45.920 --> 00:40:49.559
comment on that. I'd love to
find out. Good, keep going.

510
00:40:49.599 --> 00:40:54.440
What else? Okay? And then
the tax credit, there's a lot of

511
00:40:54.960 --> 00:40:59.039
so my tax accountant said, well, it kind of depends on where your

512
00:40:59.039 --> 00:41:04.000
income ends up falling. And if
you're below the tax credit, there's like

513
00:41:04.039 --> 00:41:06.079
a threshold that if you're below it, you don't get it at all,

514
00:41:06.119 --> 00:41:10.480
which I'm thankfully not below it.
But if it's more than your tax your

515
00:41:10.519 --> 00:41:15.159
tax yeah, ability for the year, right, roll, one of them

516
00:41:15.239 --> 00:41:17.760
rolls, and there's another one that
doesn't roll, and so, but it

517
00:41:17.880 --> 00:41:21.760
still is a credit. You still
get You still get the credit. Though

518
00:41:21.880 --> 00:41:23.280
there is a credit. Yes,
you still get a credit. It's just

519
00:41:23.320 --> 00:41:28.159
not necessarily as much as they as. But Ben, Ben that that's not

520
00:41:28.559 --> 00:41:32.719
that's truly on you though, Man, that's I you except that, okay,

521
00:41:32.840 --> 00:41:36.159
and so is the other part.
I mean, I'm not looking.

522
00:41:36.199 --> 00:41:37.880
I'm not sticking up for impact.
I don't know these guys. I don't

523
00:41:37.960 --> 00:41:42.280
like solar companies in general. I
don't like them. I think they're all

524
00:41:42.519 --> 00:41:45.480
most of them are all crookage,
and most of them are all clowns.

525
00:41:45.800 --> 00:41:49.199
But you did sign a contract.
You had three days. Now you've found

526
00:41:49.199 --> 00:41:52.639
problems. You wanted to get out, and they're saying they incurred costs.

527
00:41:52.920 --> 00:41:54.960
So I was trying to find another
reason you could get out. I'm wondering.

528
00:41:55.519 --> 00:42:05.320
I'm wondering now if you how much
was the system going to cost uh

529
00:42:05.719 --> 00:42:10.679
forty six and sixty dollars thirty four
cents? And how much did you have

530
00:42:10.760 --> 00:42:19.519
to go out of pocket? So
it would be somewhere in the range of

531
00:42:20.199 --> 00:42:23.440
two hundred a month. See,
you wouldn't have to do any upfront,

532
00:42:23.679 --> 00:42:28.960
hold on, you wouldn't have to
do any upfront with me? No,

533
00:42:29.679 --> 00:42:31.840
okay, so two hundred a month? And what would you say did they

534
00:42:31.880 --> 00:42:42.119
say? According to them, it
would replace my bill during the summer and

535
00:42:42.239 --> 00:42:47.880
potentially more, such that I really
should end up having almost zero electrical bill.

536
00:42:49.480 --> 00:42:52.400
Well, it gave me my full
electrical bill, right, and what

537
00:42:52.480 --> 00:43:00.639
is your full electrical bill? It
averages around one sixty a month? So

538
00:43:00.760 --> 00:43:02.880
why would you sign that? Why
would you pay two hundred a month to

539
00:43:02.920 --> 00:43:07.000
save one sixty? That does make
sense? Why would you do that?

540
00:43:08.639 --> 00:43:14.360
I don't I don't have a good
explanation. The only thing I can click

541
00:43:14.480 --> 00:43:17.280
for the planet. And more time
than I thought I was Yeah, you

542
00:43:17.719 --> 00:43:21.400
had to have been. They showed
you that you were going to pay two

543
00:43:21.440 --> 00:43:28.320
hundred a month and save at the
most one sixty, So you would enter

544
00:43:28.400 --> 00:43:35.760
into a contract with a forty dollars
deficit from day one. Yeah, and

545
00:43:35.800 --> 00:43:40.400
you willingly signed it. Wow,
Holy crap. I mean that's a really

546
00:43:40.719 --> 00:43:45.559
that's a bad company. I mean, why the hell what are they selling?

547
00:43:45.800 --> 00:43:50.960
What was their idea that? How
does anyone sign a contract like that?

548
00:43:52.039 --> 00:43:54.800
Well, they claim that the payment
comes down with the tax credits,

549
00:43:54.840 --> 00:43:59.880
and you know, they try to
make it sound like it's gonna you know,

550
00:44:00.000 --> 00:44:01.480
it's going to benefit and it's going
to turn in How many years would

551
00:44:01.519 --> 00:44:12.599
you make this payment? Twenty five? Twenty five? Yeah? Okay,

552
00:44:12.840 --> 00:44:20.960
so now you're facing how much of
a cancelation? Thirty sorry, three three

553
00:44:21.039 --> 00:44:22.800
hundred and sixty seven dollars? And
what do they say they're going to do?

554
00:44:22.920 --> 00:44:29.920
You don't pay it. They haven't
exactly told me, but they give

555
00:44:29.960 --> 00:44:32.079
me thirty days. There's only one
thing I can tell you. Okay,

556
00:44:34.920 --> 00:44:38.239
they claim to do all of this. Therefore, it's your property. The

557
00:44:38.280 --> 00:44:43.639
site survey, the electrical report,
everything is your property. Tell them,

558
00:44:43.679 --> 00:44:47.119
you tell them you want to see
it before you pay for it. Okay,

559
00:44:47.400 --> 00:44:51.320
tell them you want to see each
and every detail before you commit to

560
00:44:51.320 --> 00:44:52.920
paying for it. Don't stay paying
for it, but commit to paying for

561
00:44:52.960 --> 00:44:57.320
it. So you're not buying it
on their word. You want to see

562
00:44:57.320 --> 00:44:59.760
it. You don't have to get
a copy of it. You just want

563
00:44:59.800 --> 00:45:05.719
to see You want to see your
address. You want to talk to the

564
00:45:05.760 --> 00:45:08.920
engineer, you want to talk to
the electrician and verify it. It's just

565
00:45:09.000 --> 00:45:15.760
good business. Okay, Let's see
what they do, and then I want

566
00:45:15.840 --> 00:45:20.800
you to call us back. I
want to because really and truly, if

567
00:45:20.840 --> 00:45:23.119
they did incur costs in the contract
says you pay for the cost, you

568
00:45:23.199 --> 00:45:27.880
pay for the cost. But if
you get that stuff, you may be

569
00:45:28.000 --> 00:45:32.039
able to use it for a good
company, and that good company might really

570
00:45:32.119 --> 00:45:37.800
truly save you money. At least
it's not going to be all deficit.

571
00:45:37.880 --> 00:45:43.280
You know what I'm saying. I'm
saying that there's a possibility that if you

572
00:45:43.320 --> 00:45:46.800
get a new system from a good
company and you get a finance and you

573
00:45:46.840 --> 00:45:52.599
can pay off that thirty four hundred. I'm not suggesting that's what we're going

574
00:45:52.679 --> 00:45:57.599
to do, but let's look for
a way out of this. Yeah,

575
00:45:57.760 --> 00:46:00.039
it sucks, man, it really
does. I want to talk to you.

576
00:46:00.079 --> 00:46:02.679
I want to know, so call
me back and let me know what

577
00:46:02.719 --> 00:46:07.000
you find. Jeremy is with Compass
Insurance Group, And by the way,

578
00:46:07.280 --> 00:46:12.039
Compass does free insurance checkups for the
asking meaning what you're paying, do you

579
00:46:12.079 --> 00:46:15.199
have to pay? Are you overpaying? Are you underinsured? Are you over

580
00:46:15.280 --> 00:46:19.599
insured? Do you have adequate insurance? It's all free and it's honest to

581
00:46:19.679 --> 00:46:23.039
God true and the math says it
all three oh three nine nine six nine

582
00:46:23.039 --> 00:46:28.519
thousand. Jeremy, question, Yeah, I was just told this guy said

583
00:46:28.519 --> 00:46:30.880
when he called this homeowner's insurance,
they said, if he gets a solar

584
00:46:30.880 --> 00:46:35.639
system, he's going to be paying
thirty or forty dollars more a month because

585
00:46:35.679 --> 00:46:39.159
of the solar system coverage. I
never heard of that, Okay, Jeremy,

586
00:46:39.199 --> 00:46:43.400
I mean that's a little higher than
we see there are. We have

587
00:46:43.440 --> 00:46:45.719
a couple companies, and I know
there's some others out there that charge for

588
00:46:45.880 --> 00:46:52.639
solar. And the big reason for
that is the past every policy, the

589
00:46:52.760 --> 00:46:59.440
cost to remove them and reinstall them
is included in your policy when you have

590
00:47:00.079 --> 00:47:06.039
claim. So I think companies are
starting to see that people with solar are

591
00:47:06.079 --> 00:47:10.800
going to have a lot more payout
because of that removal and installation. If

592
00:47:10.840 --> 00:47:15.599
you add solar, do you have
to tell your insurance company in order to

593
00:47:15.639 --> 00:47:20.199
have coverage on it? Then you
could. I mean, there are certainly

594
00:47:20.239 --> 00:47:23.280
companies out there who have probably gone
as far as to say, we need

595
00:47:23.320 --> 00:47:29.960
to be aware for that removal and
installation that you have coverage. Most of

596
00:47:30.000 --> 00:47:34.559
our companies at this point aren't charging
for it, so it's not as big

597
00:47:34.599 --> 00:47:39.079
of an issue on our end.
But if you have solar, you should

598
00:47:39.119 --> 00:47:45.480
let your insurance carrier know because that
removal and installation, you really want to

599
00:47:45.480 --> 00:47:53.400
make sure you have that covered.
Well, thank you because that sheds light

600
00:47:53.480 --> 00:47:57.159
on it. But you don't think
it'll be thirty bucks a month, right?

601
00:47:58.880 --> 00:48:01.719
No? I mean the one we
have that charges for it. I

602
00:48:01.800 --> 00:48:07.119
mean it might be fifty bucks a
year. It's not significant. Bye.

603
00:48:07.760 --> 00:48:12.159
This is a case where I'm okay, I get where they're coming from,

604
00:48:12.199 --> 00:48:15.960
because there is a pretty inherent cost
in addition to just replacing the root.

605
00:48:16.079 --> 00:48:21.400
Can you remove and reinstall it?
Yeah? Okay, thank you, Jeremy.

606
00:48:22.039 --> 00:48:24.880
I appreciate the information. Uh Compass
Insurance Group. And that's three O

607
00:48:24.960 --> 00:48:34.960
three nine ninety six nine thousand more
coming up. Go with a sure thing

608
00:48:35.079 --> 00:48:38.519
Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're

609
00:48:38.559 --> 00:48:45.519
content. Time for an insurance check
up free, no obligation. In comparison,

610
00:48:45.639 --> 00:48:51.239
call Compass Insurance. Pay too much
your coverage at dozens of insurance companies

611
00:48:51.320 --> 00:48:53.760
find out now three oh three seven
seven to one help. You'll think you're

612
00:48:53.800 --> 00:48:58.679
his only customer when you choose Frank
durand the real estate man dot com to

613
00:48:58.760 --> 00:49:02.440
list your home with Max Alliance three
all three nine two zero sixteen twenty two.

614
00:49:07.039 --> 00:49:10.119
Oh boy, do I have a
loaded question. Somebody wants to know

615
00:49:10.280 --> 00:49:15.360
what's a good price for furnace and
air? My god, I mean,

616
00:49:15.320 --> 00:49:17.519
I hate these calls, but we
got to take them. We got to

617
00:49:17.519 --> 00:49:22.000
confront them. I mean, because
there really are prices out there, and

618
00:49:22.039 --> 00:49:25.639
everybody's going to find them out now. I would be very, very suspicious

619
00:49:25.679 --> 00:49:30.000
the prices that are too low or
too high. But let's talk about ranges.

620
00:49:30.400 --> 00:49:35.800
Let's talk about regular efficiency, let's
talk about high efficiency. But there's

621
00:49:35.840 --> 00:49:39.599
another question first before we get to
price. This guy's got a ten year

622
00:49:39.639 --> 00:49:45.719
old furnace, he needs air.
They're recommending to do both. What where

623
00:49:45.719 --> 00:49:49.719
do you stand, Bob? In
general, in the industry, where do

624
00:49:49.800 --> 00:49:53.400
we stand on them? You know, typically, especially some ten years old,

625
00:49:53.400 --> 00:49:59.320
I'd recommend replacing both because most of
the systems most well almost all the

626
00:49:59.320 --> 00:50:02.719
systems these are communicating, so they
communicate the furnace and the air conditioning system

627
00:50:02.960 --> 00:50:07.960
and work together. Now, you
can put a new air conditioning unit on

628
00:50:08.079 --> 00:50:12.760
an older furnace, but I wouldn't
recommend it because you're just gonna end up

629
00:50:12.800 --> 00:50:15.960
replacing it. And here's the thing, the installation costs. When you do

630
00:50:16.039 --> 00:50:22.719
them separately, you're basically doubling the
installation costs. And so if you put

631
00:50:22.719 --> 00:50:25.079
a new air conditioner on a year
later, the furnace goes out, it's

632
00:50:25.079 --> 00:50:28.920
going to cost you a ton of
money. And the installation is a big,

633
00:50:29.079 --> 00:50:32.400
big part of the cost. So
anyway, especially on a ten year

634
00:50:32.400 --> 00:50:36.760
old furnace, I would just replace
them both. Now, price ranges,

635
00:50:36.840 --> 00:50:38.920
let's price range. I mean,
okay, let me ask you a question.

636
00:50:39.199 --> 00:50:44.199
How much how much does a new
car cost? Tom? Okay,

637
00:50:45.000 --> 00:50:47.320
I mean, that's how much does
a new car cost? So I can

638
00:50:47.400 --> 00:50:52.360
tell you. I can tell you
that new cars cost anywhere from twenty two

639
00:50:52.480 --> 00:50:57.960
thousand to two hundred I mean,
for normal people, from twenty two thousand

640
00:50:58.320 --> 00:51:01.360
to ninety thousand. And that's for
normal people. Yeah, So well,

641
00:51:01.440 --> 00:51:05.480
what I mean is when you go
extreme because you can get a you can

642
00:51:05.480 --> 00:51:07.880
get a Bentley for four hundred thousand. I hear what you're saying, but

643
00:51:07.880 --> 00:51:13.320
but so first air conditioning systems are
the same way model. Well, let's

644
00:51:13.320 --> 00:51:17.360
talk about reality reality in the Markt
reality. There's got to be a price

645
00:51:19.000 --> 00:51:22.679
a reality you're looking for and I'm
not asking that's very full system? Yeah,

646
00:51:22.760 --> 00:51:27.960
full system, you know, efficient, eighty percent efficient, fifteen to

647
00:51:28.000 --> 00:51:31.719
eighteen thousand if you're if you're saying
that's the low end, fifteen grand right

648
00:51:31.760 --> 00:51:36.840
now for a full system? Yeah? Okay. And and now here's the

649
00:51:36.880 --> 00:51:40.079
thing too, you can buy the
best equipment. When you can buy the

650
00:51:40.119 --> 00:51:45.360
best equipment money, still, you
have a shlock install it for you.

651
00:51:45.960 --> 00:51:50.719
It's it's probably going to be unsafe, and it's not going to run efficiently.

652
00:51:50.760 --> 00:51:52.199
It's not going to last as long. So you think you're saving a

653
00:51:52.199 --> 00:51:55.840
lot of money, and a fewers
down the road, you're going to regret

654
00:51:55.840 --> 00:52:05.440
that decision for fifteen for both heating
that for both fifteen? Would you say

655
00:52:05.480 --> 00:52:10.199
that's normal on the low end?
So that's normal? Wow? And what

656
00:52:10.280 --> 00:52:15.320
was that ten years ago, Bob? Ten years ago? Is you know

657
00:52:15.440 --> 00:52:20.039
ninety nine? Yeah, nine to
ten thousand, isn't it crazy? And

658
00:52:20.079 --> 00:52:22.800
to go back to a car example, I mean it's jumped up, you

659
00:52:22.840 --> 00:52:27.000
know, jumped up a lot the
last three four years since COVID. Just

660
00:52:27.039 --> 00:52:30.079
like you said, on cars though, you could buy a little Hondai accident

661
00:52:30.280 --> 00:52:35.239
for eleven twelve grand brand new ten
years ago. Now they're twenty. Yes,

662
00:52:35.920 --> 00:52:39.360
exactly, everything's gone up, unfortunately, but again thanks by scenery conditioning

663
00:52:39.400 --> 00:52:42.760
systems. It's so different. I
mean, you're not driving a car off

664
00:52:42.800 --> 00:52:45.880
a lot. It's not like a
refrigerator that you're taking home and plugging into

665
00:52:45.880 --> 00:52:49.800
the wall. If the installation is
not done right, you are wasting your

666
00:52:49.840 --> 00:52:52.639
money. I don't care what you
buy or who you buy it from.

667
00:52:52.960 --> 00:52:55.960
Now, there's some really good companies
outside of plumb Line that do an exceptional

668
00:52:57.039 --> 00:53:01.400
job, but the majority of them
have no business installing furnace and our conditioning

669
00:53:01.440 --> 00:53:07.239
systems. Time and time and time
again, we get calls for people saying,

670
00:53:07.400 --> 00:53:09.519
we just had this installed, it's
not working. We can't get a

671
00:53:09.519 --> 00:53:15.159
hold of the guy. They're not
standing behind their warranties, and we basically

672
00:53:15.199 --> 00:53:19.000
got to uninstall the entire thing and
reinstall it. Hey, hey Bob on

673
00:53:19.039 --> 00:53:24.840
the efficiency common occurrence on the efficiency
question, Let's say fifteen thousand for that

674
00:53:24.960 --> 00:53:29.840
eighty percent, and then I'm just
throwing a number out there. But twenty

675
00:53:29.960 --> 00:53:32.840
thousand, first, say, a
ninety five percent or whatever is close to

676
00:53:32.880 --> 00:53:37.199
their What what is the highest efficiency? Yeah? Yeah, what is it?

677
00:53:37.239 --> 00:53:42.199
What is the difference? You mean
the well highest efficiency ninety eight percent

678
00:53:42.360 --> 00:53:45.519
right now is and and for people
who don't understand what what that means is

679
00:53:45.519 --> 00:53:50.239
is if you look at an eighty
percent furnace, basically, for every dollar

680
00:53:50.320 --> 00:53:53.559
you spend on energy, twenty cents
is going out the chimney. Twenty cents

681
00:53:53.599 --> 00:53:58.519
is being wasted on that dollar for
a ninety Now, this is what Copilot

682
00:53:58.559 --> 00:54:02.840
says. Listen to that. Listen
to Copilot. Oh that's just a scene.

683
00:54:02.880 --> 00:54:07.360
Never mind for ninety five percent,
never mind, they just said,

684
00:54:07.320 --> 00:54:12.559
I mean I wanted to know complete
system. Okay, never mind. Are

685
00:54:12.599 --> 00:54:15.320
you looking at prices there? Yeah? I just want to see what what

686
00:54:15.519 --> 00:54:20.159
AI does artificial Like you said,
you know, I think when you're looking

687
00:54:20.159 --> 00:54:23.920
at the Denver Denver metro market for
Collins, you know that that area fifteen

688
00:54:23.920 --> 00:54:28.880
to eighteen for an eighty percent full
system, and they could be higher than

689
00:54:28.920 --> 00:54:32.719
that for an eighty percent or two
or you know, you're looking at twenty

690
00:54:32.760 --> 00:54:37.559
five to thirty for a for a
ninety five percent. Okay, okay,

691
00:54:38.000 --> 00:54:42.639
I'm asking. I just want to
know because people are going to do this,

692
00:54:43.360 --> 00:54:47.039
and so they don't even answer.
They don't even answer. They're saying,

693
00:54:47.840 --> 00:54:52.440
okay, they're saying, in twenty
twenty four, just the air conditioner

694
00:54:52.239 --> 00:55:00.000
is anywhere, just the air conditioner. The average costs across the market for

695
00:55:00.360 --> 00:55:07.440
in twenty twenty four so far has
been for the air conditioner sixty five hundred

696
00:55:07.840 --> 00:55:12.719
to twelve thousand. So that's in
line with what you're saying. Yeah,

697
00:55:13.039 --> 00:55:16.400
you know, I think for you
know, we we rarely just do an

698
00:55:16.440 --> 00:55:21.920
air conditioner. But yeah, but
anyway around the ten thousand mark. Well,

699
00:55:22.000 --> 00:55:24.800
quick though, how much more is
that high efficiency? Roughly five grand

700
00:55:24.800 --> 00:55:28.639
more? I can't get an answer
out of here. But what what Okay,

701
00:55:28.719 --> 00:55:31.840
let's just take a furnace installation,
same house. Just pick a house,

702
00:55:32.440 --> 00:55:36.440
like a three thousand What is a
twenty five hundred square foot house.

703
00:55:36.679 --> 00:55:40.079
A furnace that's eighty percent and a
furnace that's ninety eight percent. Just a

704
00:55:40.119 --> 00:55:43.000
furnace. Yeah, no, no, no, the systems. But the

705
00:55:43.679 --> 00:55:45.880
system, what would be the difference
in price? Do you think how much

706
00:55:45.920 --> 00:55:52.480
can it vary? Uh? Typically
thirty percent? Oh, okay, twenty

707
00:55:52.519 --> 00:55:54.599
you say it depends on the house
too, right, right, depends on

708
00:55:54.639 --> 00:55:59.440
the house, the usage, And
that's where you know higher efficiency systems,

709
00:55:59.519 --> 00:56:02.239
yes, or for the environment in
Colorado, because our gas prices are so

710
00:56:02.360 --> 00:56:07.519
low compared to a lot of other
parts of the country. Typically people will

711
00:56:07.559 --> 00:56:08.719
not kind of like the solo guy. You know, you're not going to

712
00:56:08.760 --> 00:56:16.519
see huge tremendous savings on your energy
bills that they're going to justify the cost.

713
00:56:17.000 --> 00:56:23.000
But they're typically quieter. You know, they've got modulating systems. So

714
00:56:23.800 --> 00:56:28.679
say they're not. Yeah, but
there are sometimes that absolutely saves your money.

715
00:56:28.920 --> 00:56:31.800
Oh oh, it'll definitely save you
money. Just but if that's the

716
00:56:31.840 --> 00:56:37.920
only reason you're upgrading is to try
to overcome those cost savings, you're probably

717
00:56:37.960 --> 00:56:39.920
not going to do it. There's
a lot of other reasons to Okay,

718
00:56:40.079 --> 00:56:44.800
higher efficiencies. Okay, now,
Jason, Wait, wait, wait,

719
00:56:44.880 --> 00:56:47.360
I sid one more question on that
stuff, Bob. So, if your

720
00:56:47.440 --> 00:56:52.159
house is old, built in the
seventies or eighties, even if you've got

721
00:56:52.159 --> 00:56:54.519
a ninety eight percent er, I
mean a big deal. If you've got

722
00:56:54.559 --> 00:56:59.639
crappy windows and everything else, it's
not going to matter. Right, That's

723
00:56:59.679 --> 00:57:02.400
exactly actly right. And the reality
is, especially if you're looking at a

724
00:57:02.440 --> 00:57:07.920
really old house, you know,
because you on a higher efficiency system,

725
00:57:07.960 --> 00:57:12.639
they vent differently, you know,
so if you're going through finished basements and

726
00:57:12.679 --> 00:57:15.320
things like that, you know,
I've got I've got eighty percenters in my

727
00:57:15.400 --> 00:57:21.199
house. There's there's nothing wrong with
an eighty percenter. I've also got you

728
00:57:21.239 --> 00:57:23.599
know, am I And that was
my last house that the house I have

729
00:57:23.760 --> 00:57:28.960
now has has the newer assistance.
But there's nothing wrong with an eighty percent

730
00:57:29.119 --> 00:57:32.400
furnace. We have more coming up. And I have to tell you something,

731
00:57:32.440 --> 00:57:37.840
man, We got to get used
to something, and that is everything.

732
00:57:38.960 --> 00:57:42.519
And it's not just Biden. I
know, I heard your little snide,

733
00:57:42.559 --> 00:57:44.360
remarked Mark. And by the way, I'm not sticking up for I'm

734
00:57:44.360 --> 00:57:46.320
just saying it's not just him.
This has been happening over the last ten,

735
00:57:46.519 --> 00:57:51.760
twelve, fifteen years. Oh,
COVID was COVID made it crazy?

736
00:57:51.840 --> 00:57:55.239
Man? I mean we are the
supply chain issues. Okay. By the

737
00:57:55.239 --> 00:58:00.000
way, speaking of energy, pro
bid energy, one of the solar providers.

738
00:58:00.079 --> 00:58:05.199
We believe in probid energy for sales
inslation service. They're good people,

739
00:58:05.480 --> 00:58:15.159
including commercial systems. Probid Energy dot
com. Go with a sure thing Denver's

740
00:58:15.199 --> 00:58:19.559
best roofer Excel Roofing dot com.
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741
00:58:22.920 --> 00:58:25.480
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no obligation. In comparison, call

742
00:58:25.599 --> 00:58:30.559
Compass Insurance paying too much your coverage
at dozens of insurance companies find out now

743
00:58:30.639 --> 00:58:34.920
three O three seven seven to one. Help. You'll think you're his only

744
00:58:35.000 --> 00:58:37.840
customer when you choose Frank durand the
real estate Man dot com to list your

745
00:58:37.840 --> 00:58:45.719
home with Remax Alliance three oh three
nine two zero sixteen twenty two. Shannon,

746
00:58:45.519 --> 00:58:49.360
Get get Ryan to get on the
microphone right now. Let me see

747
00:58:49.360 --> 00:58:51.679
if I can find him. Hang
on, Get them guys right there,

748
00:58:51.760 --> 00:58:55.719
Get them. I'm right here,
Ryan. Where'd you get that voice?

749
00:58:55.760 --> 00:59:01.280
You a bastard? The good Lord
and I had a reverend actually, uh,

750
00:59:01.400 --> 00:59:06.280
pull me aside after a cross country
race and say, son, God

751
00:59:06.320 --> 00:59:08.280
gave you a gift and he intends
for you to use it so for you.

752
00:59:08.320 --> 00:59:10.559
Really, No, you really have
a nice, nice voice, and

753
00:59:10.599 --> 00:59:14.800
that's cool. I'm not jealous or
anything. I just don't want you coming

754
00:59:14.840 --> 00:59:16.760
on the show much. Okay,
anyway, all right, thank you.

755
00:59:16.800 --> 00:59:20.360
That's Ryan Shuling by the way,
and he's on the air right after me.

756
00:59:20.880 --> 00:59:24.280
Cool guy. And we interviewed don
don McLean together, and then I

757
00:59:24.320 --> 00:59:28.239
was just joking about how I cut
him out when I posted it on social

758
00:59:28.639 --> 00:59:30.679
and then he was kind enough to
play the whole thing on his show,

759
00:59:30.719 --> 00:59:36.159
including me. But anyway, so
three oh three seven one three talk seven

760
00:59:36.199 --> 00:59:39.000
one three eight two five five.
Let's go to the phones. Jason,

761
00:59:39.039 --> 00:59:42.199
go ahead, you have another question. Let me take you real quick.

762
00:59:42.239 --> 00:59:44.800
Here, go ahead, Jason.
We were talking, by the way.

763
00:59:45.039 --> 00:59:47.239
Uh wait, wait, wait,
which one was Jason again? I'm sorry,

764
00:59:47.440 --> 00:59:52.119
I'm sure. Don't call me Joe
Biden. What's that Hi? How

765
00:59:52.239 --> 00:59:54.679
you doing? Oh? You have
a business question. I never did take

766
00:59:54.679 --> 00:59:58.360
Hello, thank you for taking the
call. Yes, sir, I never

767
00:59:58.400 --> 01:00:04.280
did take your call. Go ahead, Jason. Question. I'm a licensed

768
01:00:04.239 --> 01:00:08.679
winemaker in the state of Colorado,
and the State of Colorado holds a Governor's

769
01:00:08.719 --> 01:00:16.440
Cup wine making competitions for commercial wineries, and the rules in rags just came

770
01:00:16.480 --> 01:00:23.599
out and the window to enter begins
in July and ends in August. Now

771
01:00:23.800 --> 01:00:28.920
I've combed over these rules and rags
and they are very ambiguous. The rules

772
01:00:28.920 --> 01:00:34.480
and rags qualify my winery, but
also disqualify my winery. Can you give

773
01:00:34.480 --> 01:00:37.039
me the example, Give me the
example of what you're talking Give me the

774
01:00:37.119 --> 01:00:45.440
example. Okay, okay. So
the language says right in the first paragraph,

775
01:00:46.400 --> 01:00:52.159
all commercial wineries are eligible. Then
it says in another paragraph, here

776
01:00:52.159 --> 01:00:58.320
are the minimum requirements. I meet
the minimum requirements. But then they don't

777
01:00:58.360 --> 01:01:02.639
specify in the minimum reques vironments,
for example, to bring ten cases of

778
01:01:02.719 --> 01:01:09.079
wine for each entry to the event, and then it says for wine made

779
01:01:09.239 --> 01:01:17.480
in fifty case productions. My whole
production is fifty cases. So the governor

780
01:01:17.519 --> 01:01:23.000
and the Department of ag or writing
this language, and our governor everyone knows

781
01:01:23.079 --> 01:01:30.320
he's a dei governor. This is
not an inclusive competition. And the reason

782
01:01:30.360 --> 01:01:37.840
why it interests me to enter is
because I'm new to the business and there's

783
01:01:37.880 --> 01:01:43.199
a press junket, you meet people
at the event. There's all this exposure

784
01:01:43.239 --> 01:01:47.679
that could be really have a really
positive effect for sales and create revenue.

785
01:01:49.119 --> 01:01:54.840
But basically the language in this document
only pertain Why don't you just go with

786
01:01:54.880 --> 01:01:59.599
the language. Hold on, hold
on, why don't you just go with

787
01:01:59.639 --> 01:02:09.199
the language that includes you, because
they'll disqualify me. Why what would they

788
01:02:09.239 --> 01:02:21.000
disqualify you about? Because because because
they ask for provenance on your production,

789
01:02:22.079 --> 01:02:24.800
you have to show where you buy
your grapes or where you grow your grapes,

790
01:02:25.119 --> 01:02:30.239
how many grapes you crushed. They'll
cross reference all that material with the

791
01:02:30.280 --> 01:02:37.599
Department of Revenue liquorizes things. Yeah, keep going, I still haven't heard

792
01:02:37.599 --> 01:02:40.679
why you're disqualifying. So when they
cross reference that, you know, I

793
01:02:40.679 --> 01:02:45.119
have to file a monthly report,
so they have all my data, so

794
01:02:45.719 --> 01:02:51.320
every entry will be scrutinized. They'll
take the money, and then they'll disqualify

795
01:02:51.400 --> 01:02:58.880
me. Why why will they disqualify
you because you're too small? Not because

796
01:02:58.920 --> 01:03:04.719
I'm too small. But our governor
is a dei governor. He's an inclusive

797
01:03:04.840 --> 01:03:08.679
governor. And I'm trying to affect
change. I'm trying to go back and

798
01:03:08.719 --> 01:03:13.519
say, why is it written this
way when it should be written this way.

799
01:03:13.719 --> 01:03:16.840
Because in the same document it says
there are one hundred and sixty seven

800
01:03:16.920 --> 01:03:22.039
wineries in the state, but only
forty five enter the Governor's Cup competition.

801
01:03:22.800 --> 01:03:28.239
It's because of the restrictive language and
the rules and regulations. Now this,

802
01:03:28.760 --> 01:03:32.679
this event is held. Get this, This event is held by the Colorado

803
01:03:34.039 --> 01:03:39.679
Wine Industry Development Board. How are
they developing wines when they're restricting it?

804
01:03:43.960 --> 01:03:46.239
Okay, So I don't know where
to go. I don't know what outlet.

805
01:03:46.920 --> 01:03:51.360
Did you go to the Governor's office? I'm waiting? What about what

806
01:03:51.400 --> 01:03:53.360
about calling the board? The governor
has nothing to do with it? What

807
01:03:53.400 --> 01:04:00.599
about calling the board? I've talked
so so so, and I'm tread very

808
01:04:00.679 --> 01:04:03.840
lightly here. The man, the
young man who runs the Colorado Wine Industry

809
01:04:03.840 --> 01:04:06.719
Board. I will not say his
name because I refuse to give him a

810
01:04:06.760 --> 01:04:13.599
plug. He's in confidence because he's
the one that sends the email with these

811
01:04:13.679 --> 01:04:17.559
rules and regulations. And I tore
those rules and regulations to shreds. And

812
01:04:17.639 --> 01:04:23.280
he comes back at me with with
answer, with questions, not answers,

813
01:04:23.920 --> 01:04:28.039
And he's in complete denial. He's
thirty something years old. He has no

814
01:04:28.079 --> 01:04:33.519
idea what he's doing all. He
also happens to be an elected public official

815
01:04:34.960 --> 01:04:41.199
in the state of Colorado. Listen, we actually vote hold on Organ of

816
01:04:41.199 --> 01:04:47.320
Agriculture Drouth. We actually vote for
a wino board. Here a guy that's

817
01:04:47.400 --> 01:04:55.880
in charge of the wino board.
It's a voted we vote for it,

818
01:04:55.880 --> 01:05:00.280
it's on a ballot. But he's
appointed. We don't we we delegate funding

819
01:05:00.920 --> 01:05:09.840
and the CWIDP, the Colorado Wine
Industry Development Boards. The head never is

820
01:05:09.880 --> 01:05:13.440
appointed. He's not elected. Well, you just said he was elected.

821
01:05:16.280 --> 01:05:23.000
No, he's an elected official in
another capacity. He's holding roles. Oh

822
01:05:23.239 --> 01:05:27.719
okay, okay, what is his
elected What is his elected role? Forty

823
01:05:27.760 --> 01:05:30.719
one Article twenty nine? What is
his elected role? He is the mayor.

824
01:05:32.800 --> 01:05:36.440
He's a mayor, Okay, but
that has nothing to do with the

825
01:05:36.719 --> 01:05:42.679
He doesn't have to be a mayor. Bro, Just just listen. As

826
01:05:42.760 --> 01:05:46.079
much as he doesn't have to be
a mayor, there has to be some

827
01:05:46.159 --> 01:05:51.639
type of right. But he isn't
here, and he also gets on the

828
01:05:51.639 --> 01:05:57.000
wineboard. I get it. But
he's not an elected official as far as

829
01:05:57.000 --> 01:05:59.960
you're concerned for the wine board.
So what we need to figure out is

830
01:06:00.440 --> 01:06:06.360
is simply this the Colorado Wine Industry
Development Board. You're saying is being restrictive

831
01:06:08.039 --> 01:06:14.159
in the governor's cup. Okay,
that's bottom line. Okay, they're being

832
01:06:14.199 --> 01:06:19.320
restrictive. Do you have you talked
to any other wineries that are being aced

833
01:06:19.440 --> 01:06:30.039
out. No, because do you
try and talk to people in the Colorado

834
01:06:30.079 --> 01:06:34.280
wine industry. Yeah, there's nothing
but resistance Martino. What do you mean

835
01:06:34.320 --> 01:06:39.719
by resistance? If other people are
being left out and they're in the same

836
01:06:40.280 --> 01:06:43.679
boat as you, they would want
to align with you. Now tell me

837
01:06:43.880 --> 01:06:48.480
why there? They don't want to
fight. They they don't want to fight,

838
01:06:49.199 --> 01:06:51.960
well, don't want to stick up
for themselves. But let's talk about

839
01:06:51.960 --> 01:06:56.440
this. Okay, Hold on a
second. What does it take to become

840
01:06:56.480 --> 01:07:03.360
a winery? To begin with a
licensed winery? What's the difference? Help

841
01:07:03.400 --> 01:07:10.599
me out here, Jason. Jason's
Jason, what's the difference between a winery

842
01:07:10.840 --> 01:07:15.239
and a wine maker? Anse?
And you need a state license? Do

843
01:07:15.320 --> 01:07:20.519
you have state license? Do you
have everything it takes to be considered a

844
01:07:20.559 --> 01:07:29.320
winery? I could sell you a
bottle of wine right now today. Okay,

845
01:07:29.559 --> 01:07:33.920
So you have everything it takes to
be a winery. And you're telling

846
01:07:33.960 --> 01:07:44.000
me if you enter as a commercial
winery it will disqualify me. What will

847
01:07:44.000 --> 01:07:50.519
disqualify you? This is a so
far, Jason, one of the one

848
01:07:50.519 --> 01:07:55.119
of the main problems you have.
Jason, I'm going to tell you something

849
01:07:55.159 --> 01:07:59.199
because I know in your head you
have this completely straight, but you're not

850
01:07:59.440 --> 01:08:02.440
communicing it properly. So here's what
I'm gonna do. I'm not going to

851
01:08:02.519 --> 01:08:08.199
drag other people through this right now, and we would happily call this guy

852
01:08:08.320 --> 01:08:12.440
over at the wine board or the
entire wine board. But here's what I

853
01:08:12.519 --> 01:08:18.800
want in writing without being verbose.
I want simply the clauses that conflict.

854
01:08:19.319 --> 01:08:25.079
That's it, okay, because I
can't hear what you're saying. Three O

855
01:08:25.199 --> 01:08:32.319
three seven one three eight two five
five. Go with a sure thing Denver's

856
01:08:32.399 --> 01:08:36.720
best roofer Excel Roofing dot com.
You don't pay a cent until you're content.

857
01:08:41.119 --> 01:08:44.279
Time for an insurance check up free, no obligation. In comparison,

858
01:08:44.439 --> 01:08:48.520
call Compass Insurance paying too much your
coverage at dozens of insurance companies find out

859
01:08:48.560 --> 01:08:51.640
now three O three seven to seven
to one help. You'll think you're his

860
01:08:51.800 --> 01:08:56.760
only customer when you choose Frank durand
the real estate Man dot com to list

861
01:08:56.800 --> 01:09:00.279
your home with Remax Alliance three oh
three nine two Earl sixteen twenty two.

862
01:09:02.560 --> 01:09:06.319
Hi Tom Martino here three oh three
seven one three Talks seven one three A

863
01:09:06.439 --> 01:09:12.840
two five five Gary Tell me.
What's happening with True Freedom Hot Tubs?

864
01:09:12.880 --> 01:09:16.199
Gary? Hey, Tom, I
talked to you a couple of months ago,

865
01:09:16.239 --> 01:09:21.840
and send us some information on this
guy. He's a total sleeve and

866
01:09:21.880 --> 01:09:28.000
who is it? He ripped off
two more people? According to eild Who

867
01:09:28.079 --> 01:09:35.199
is it? His name is Neil
Christian Smith. Neil Christian Smith. I

868
01:09:35.239 --> 01:09:40.359
thought I did something. I set
you a picture and all of the info.

869
01:09:41.119 --> 01:09:43.119
All kay, hold on a sec
We'll come right back to you.

870
01:09:43.359 --> 01:09:49.039
I'm Tom Martino. We got more
coming up on the Troubleshooter Show. Go

871
01:09:49.199 --> 01:09:54.439
with a sure Thing Denver's Best rufer
excel Roofing dot com. You don't pay

872
01:09:54.439 --> 01:10:00.239
a cent until you're content. Time
for an surance check up free, no

873
01:10:00.319 --> 01:10:05.800
obligation comparison call Compass Insurance. Pay
too much your coverage at dozens of insurance

874
01:10:05.800 --> 01:10:10.520
companies find out now three oh three
seven seven to one help. You'll think

875
01:10:10.560 --> 01:10:14.600
you're his only customer when you choose
Frank durand the real estate Man dot com

876
01:10:14.600 --> 01:10:18.279
to list your home with Remax Alliance
three oh three nine two zero sixteen twenty

877
01:10:18.319 --> 01:10:32.600
two. Ripped up you needed,
That's who you don't have? Come runnious

878
01:10:32.680 --> 01:10:41.840
as fast as you can show Shooter's
gonna help come Dix is the Troubleshooter Show.

879
01:10:42.439 --> 01:10:46.479
No Tom Martino, Hi, Tom
Martino here, Welcome to the show.

880
01:10:46.600 --> 01:10:51.960
Three oh three seven one three talk
three oh three seven one three eight

881
01:10:53.000 --> 01:10:57.399
two five five. Welcome to the
only show of us kind anywhere where we

882
01:10:57.439 --> 01:11:00.159
are trying to make your life a
little easier, as we've been doing for

883
01:11:00.159 --> 01:11:06.159
forty five years, recovering cash,
merchandise exchanges, refunds and services. Bob

884
01:11:06.199 --> 01:11:12.680
Logan is with us from Plumbline Services, and we do have a quick question

885
01:11:12.760 --> 01:11:19.600
Bob on on two things. Swamp
coolers. Do you guys even bother with

886
01:11:19.640 --> 01:11:24.119
them anymore? I'm thinking more and
more people got away from them. But

887
01:11:24.600 --> 01:11:28.439
do you even bother with swamp coolers
anymore? We don't. We don't even

888
01:11:28.439 --> 01:11:31.079
service them anymore. I don't know
many people that do. Actually, no,

889
01:11:31.760 --> 01:11:35.640
you know, the technology is just
old. They really haven't gotten any

890
01:11:35.680 --> 01:11:42.439
better, and I think they add
unneeded moisture to the air. They do.

891
01:11:42.520 --> 01:11:45.960
I mean, some people that use
them do like them for that reason,

892
01:11:45.960 --> 01:11:47.359
because they do add moisture in the
air. But it can get a

893
01:11:47.359 --> 01:11:53.039
little bit overbearing. But there's so
many, so many challenges and issues with

894
01:11:53.079 --> 01:11:59.239
the roof penetrations. They're always leaking. There's I mean, we didn't install

895
01:11:59.279 --> 01:12:01.119
a lot of them, but we
serviced a lot of them. Do you

896
01:12:01.199 --> 01:12:04.199
do quiet Cool Do you do whole
house fans? We do quiet Cool as

897
01:12:04.239 --> 01:12:08.640
well. Yes, it's a great
product, Yeah it really is. Okay,

898
01:12:08.720 --> 01:12:14.399
So so other than that, what
other whole house I mean, I

899
01:12:14.720 --> 01:12:19.520
found them to be phenomenal. But
what other things help a house? Okay,

900
01:12:19.640 --> 01:12:23.600
I mean swamp coolers? I would
say, no, solar systems.

901
01:12:23.640 --> 01:12:27.319
I think yes, if you're in
the right position to take advantage of the

902
01:12:27.319 --> 01:12:30.920
solar high efficiency stuff. And of
course if I had a solar system I

903
01:12:30.960 --> 01:12:34.319
would go with an auxiliary heat pump
if I could. What other gimmicks I

904
01:12:34.359 --> 01:12:39.760
don't mean gimmicks, bad word,
but what other strategies truly that payoff?

905
01:12:39.840 --> 01:12:45.520
Truly that payoff? You know,
just just technology? I mean, and

906
01:12:45.600 --> 01:12:48.760
Mark brought up a good point.
You just said it insulation, whether it's

907
01:12:48.960 --> 01:12:54.560
whether it's an insulation in your attic
or throughout your home, your windows and

908
01:12:54.600 --> 01:12:57.760
doors, checking for leaks there.
You don't do a energy audits, do

909
01:12:57.800 --> 01:13:00.880
you blower door test? And all
that? We do not know a lot

910
01:13:00.880 --> 01:13:02.680
of companies have gotten away from that
too, I think. I I mean,

911
01:13:03.159 --> 01:13:06.159
we used to have a lot of
companies that did energy audits and all

912
01:13:06.199 --> 01:13:14.439
of that. As far as the
systems though, uh, the efficiency matters

913
01:13:14.439 --> 01:13:16.119
on the house. That's it's silly
to put in a high efficiency in a

914
01:13:16.159 --> 01:13:19.399
house that leaks like a sieve.
At the same time, if you have

915
01:13:19.439 --> 01:13:24.840
a pretty tight house that really works
well. What about water heat? Do

916
01:13:24.960 --> 01:13:28.479
people do hot water heat anymore?
They do? We do a lot of

917
01:13:28.479 --> 01:13:32.760
boiler systems, yes, okay,
and they're they're a phenomenal system there,

918
01:13:32.199 --> 01:13:39.520
I yes, And aren't they pretty
efficient? They're they're very efficient. And

919
01:13:39.840 --> 01:13:44.720
but that's you know, retrofitting a
house that does not have that and do

920
01:13:44.760 --> 01:13:46.319
it, you wouldn't be able to
do it. So we're talking new construction.

921
01:13:46.439 --> 01:13:50.479
What about in floor radiant heat?
In flooridian heat is fantastic, yes,

922
01:13:51.319 --> 01:13:55.760
and that uses a boiler, right, Yes, it does. And

923
01:13:55.800 --> 01:13:59.760
then I've seen somebody putting the other
and there are electric systems as well,

924
01:13:59.800 --> 01:14:02.199
but we don't we don't work on
any of those. I've seen people put

925
01:14:02.239 --> 01:14:06.439
in systems in their driveways to keep
them from freezing. Yes, have you

926
01:14:06.479 --> 01:14:11.600
seen those glight calls as man,
are they expensive? I have one?

927
01:14:11.640 --> 01:14:15.319
I do. I moved up to
the Evergarden area recently, and yes,

928
01:14:15.520 --> 01:14:19.399
the previous homeowner has it. So
isn't there a boiler dedicated to just that?

929
01:14:19.479 --> 01:14:24.199
There is? Yes? And does
it use glycollar water like well,

930
01:14:24.319 --> 01:14:30.560
glycol I think there's a some some
other it's it's not a straight water though,

931
01:14:30.560 --> 01:14:35.640
but yes, there's so this piping
goes through the concrete and does it

932
01:14:35.720 --> 01:14:40.600
work? All works fantastic, Yes, as a as a snow is falling

933
01:14:40.640 --> 01:14:43.800
because mine, Mine doesn't have the
whole driveway, it just has the main

934
01:14:43.960 --> 01:14:47.279
entry. So that and you guys
don't do that as this company, we

935
01:14:47.439 --> 01:14:51.319
don't. Again that's typically something that's
the nationalization. But you can. You

936
01:14:51.399 --> 01:14:58.119
can retrofit a a nice smelt system
and oh man, anyway, three all

937
01:14:58.199 --> 01:15:01.520
three seven, one three eight two
five. Gary wants to talk about true

938
01:15:01.560 --> 01:15:06.039
freedom hot tubs, he said,
And there's a guy and he's been telling

939
01:15:06.039 --> 01:15:11.880
me about this guy, and I
have I have a long list of people

940
01:15:11.920 --> 01:15:15.680
that this guy's ripped off. And
what I don't understand is why authorities don't

941
01:15:15.680 --> 01:15:20.800
do anything. Explain who he is
and what he's doing. Gary, He's

942
01:15:20.840 --> 01:15:27.359
got a small hot Tub Repair company. And what he does is he goes

943
01:15:27.399 --> 01:15:30.159
in, he'll give you an estimate, he gets a down payment for parts

944
01:15:30.239 --> 01:15:36.479
and walks away. And I mean
he's been doing and that's against you know,

945
01:15:36.720 --> 01:15:43.399
that's against the freedom what do you
call it? The Contractors Trust Act.

946
01:15:43.680 --> 01:15:47.880
It's just unbelievable. I took him
the Small Claims court and he failed

947
01:15:47.880 --> 01:15:53.159
to show so I won an O. There's a contempt sit take Neil Smith.

948
01:15:53.520 --> 01:15:59.239
Neil Smith, True Freedom hot Tub
Repair hold on. Yep. We

949
01:15:59.319 --> 01:16:03.000
have so many victims from this guy. And you you got a judgment.

950
01:16:03.159 --> 01:16:09.720
Did you go after him for the
judgment you have? Yeah? And yep,

951
01:16:10.880 --> 01:16:13.600
and he didn't show up for courting
or something. But you but you

952
01:16:13.680 --> 01:16:19.439
have you have a judgment. Though, why why don't you like start garnishing

953
01:16:19.880 --> 01:16:26.359
or just accounts receivable or something.
There's nothing you can't find the guy.

954
01:16:26.520 --> 01:16:30.720
He's he's just uh, he's hiding. He's got like four or five different

955
01:16:30.800 --> 01:16:35.119
names. He goes under. And
he just got another girl a couple of

956
01:16:35.119 --> 01:16:39.439
weeks ago for three hundred dollars.
Where are you finding it? Where are

957
01:16:39.439 --> 01:16:44.159
you finding these victims? On yelp? If you look up the True Freedom

958
01:16:44.279 --> 01:16:51.039
under Yelp. Everything's there. I
just can't believe that he just hasn't been

959
01:16:51.560 --> 01:16:55.399
like, hey, Tom, I
just googled it and it said that it's

960
01:16:55.439 --> 01:17:00.760
been taken down. There's no reference
to True Freedom Hot Tubs. But you'll

961
01:17:00.800 --> 01:17:05.199
be happy to know he has an
A plus on the Better Business. Yeah,

962
01:17:05.479 --> 01:17:09.199
a plus. I just looked at. I looked at the Google this

963
01:17:09.239 --> 01:17:14.279
morning, at the yelps. Yeah, can you believe that? I mean,

964
01:17:14.439 --> 01:17:17.079
I'm seeing Yelp and next door and
all sorts of stuff. Oh,

965
01:17:17.119 --> 01:17:21.640
you do see him, man.
I had sent you a picture and all

966
01:17:21.680 --> 01:17:28.000
his information a couple of months ago
for the Sleeves Brigade. I know I'm

967
01:17:28.000 --> 01:17:30.000
looking for that too, because I
have a lot of people I put up

968
01:17:30.000 --> 01:17:33.319
on the Sleeves Brigade. And I
don't know why I looked at I looked

969
01:17:33.359 --> 01:17:38.680
and searched for it and couldn't find
it. True Freedom Hot Tubs. Let's

970
01:17:38.680 --> 01:17:42.840
see he doesn't have very Let's see
what about his ratings? What are you

971
01:17:42.880 --> 01:17:47.760
finding there? I'm not True Freedom. How does he get four and a

972
01:17:47.760 --> 01:17:53.680
half stars? I don't know.
Well, I mean, are they all

973
01:17:53.720 --> 01:17:58.159
fake? I think it's all fake? Everything hit that's on there, He's

974
01:17:58.199 --> 01:18:01.920
written himself except for the negative stuff. Well, that's easy to say,

975
01:18:01.920 --> 01:18:08.279
but that's hard to do. I
mean, I'm not doubting you. I'm

976
01:18:08.279 --> 01:18:12.079
just saying that would be that would
be a lot of manipulation. I don't

977
01:18:12.239 --> 01:18:17.319
is the guy that's smart? Where
did you find him? When you did

978
01:18:17.399 --> 01:18:20.920
get him? Where did you?
How did you hire him? He lives

979
01:18:20.920 --> 01:18:25.520
in my neighborhood. He's five minutes
away from me. Is he still there

980
01:18:25.720 --> 01:18:30.239
and you still can't find him?
He's his ex wife still lives in the

981
01:18:30.279 --> 01:18:35.640
house where the address is and she's
not part of it? Right? Nope?

982
01:18:36.920 --> 01:18:41.479
Oh my god? Why is this
not coming up for me? Okay,

983
01:18:41.720 --> 01:18:44.880
So anyway, I'm going to tell
you. Do you have a phone

984
01:18:44.960 --> 01:18:50.039
number for him? Yes? Okay? Is it the one you get three

985
01:18:50.600 --> 01:18:58.239
hold on three zero three five four
nine? Yeah, two to one four

986
01:18:58.319 --> 01:19:02.800
eight and does the answer there?
He won't answer my calls, but I'm

987
01:19:02.840 --> 01:19:06.720
sure that's what he's using for his
business. And where'd you find that number?

988
01:19:06.920 --> 01:19:15.479
Just recently? Yeah, it's on
the website. Holy crap. Okay,

989
01:19:15.000 --> 01:19:18.000
Yeah, I have look at I
have him in my production queue,

990
01:19:18.000 --> 01:19:19.760
and I know I told you I
was going to get him up, but

991
01:19:19.800 --> 01:19:23.960
I have to tell you, I
have so many bad actors I'm putting up

992
01:19:23.960 --> 01:19:29.159
there every day. It's it's amazing
to me that this guy has not been

993
01:19:29.239 --> 01:19:33.439
arrested. Have you ever talked to
the attorney or the districts or the district

994
01:19:33.439 --> 01:19:42.000
attorneys where he is, or the
attorney general? No? Do you have

995
01:19:42.079 --> 01:19:46.239
a list, a complete list of
all the victims right now? There's I

996
01:19:46.239 --> 01:19:49.199
think five of them on YELP.
I don't have. I mean, if

997
01:19:49.239 --> 01:19:54.520
you look them up, there's five
of them on there. Okay, that's

998
01:19:54.520 --> 01:19:59.079
what I'm going to do right now. But I want to know if anybody

999
01:19:59.159 --> 01:20:01.319
has and what their names. You
said he went by other names than true

1000
01:20:01.399 --> 01:20:06.880
Freedom, hot Tub. Yeah,
well his name he goes by like Thomas

1001
01:20:06.960 --> 01:20:15.720
McQueen. I don't know, Chris
neo name. Oh, oh my god.

1002
01:20:15.840 --> 01:20:20.000
So this guy's a regular sham and
he always gets people. This is

1003
01:20:20.000 --> 01:20:26.359
what's amazing to me. He always
gets people to give him money, money,

1004
01:20:26.479 --> 01:20:29.760
up, even after after he got
me. I'm the one who wrote

1005
01:20:29.800 --> 01:20:32.279
the first yelp and then he's got
four people since then. And I don't

1006
01:20:32.359 --> 01:20:38.119
understand why, you know, people
didn't read those reviews. Yeah, well,

1007
01:20:38.199 --> 01:20:41.319
I don't think people do I think
people just I don't even know where

1008
01:20:41.359 --> 01:20:45.840
they find him. Where's he advertising? All I saw was you just google

1009
01:20:45.960 --> 01:20:50.600
hot tub repair and he popped up
and he was in my neighborhood. Anyway,

1010
01:20:50.720 --> 01:20:54.439
people, this is just I mean, all we can do is just

1011
01:20:54.520 --> 01:20:59.960
warn people and warn people. True
Freedom hot Tubs and are when how does

1012
01:21:00.119 --> 01:21:01.319
y help work? Do you have
to be a customer to put that up

1013
01:21:01.359 --> 01:21:06.600
there, because I think I've only
let's see true hot I'm looking at it

1014
01:21:06.680 --> 01:21:11.600
right now. But he still has
three and a half stars. Okay,

1015
01:21:11.640 --> 01:21:16.319
that's the problem. He still has
three and a half stars, and I'm

1016
01:21:16.359 --> 01:21:27.039
looking at these and True Freedom Hot
Tubs, friendly and accurate repairs. I

1017
01:21:28.239 --> 01:21:31.279
don't see all the negative stuff you
guys are looking at. I see Neil

1018
01:21:31.359 --> 01:21:36.039
Christian Smith. My customers mean everything
to me, and I don't see the

1019
01:21:36.119 --> 01:21:42.159
ripoffs on here. I'm looking here, I see only Okay, I see

1020
01:21:42.159 --> 01:21:46.439
one Kenna. I think she's the
latest. And now, okay, I

1021
01:21:46.439 --> 01:21:50.399
do see him now now I'm looking
at him. Yep, yep, you're

1022
01:21:50.479 --> 01:21:54.399
right. There's a lot of bad
ones. But then he's got all these

1023
01:21:54.439 --> 01:22:00.199
glowing ones. How the hell has
that happen? He has five we have

1024
01:22:00.359 --> 01:22:05.880
so many five star ratings, and
he says, I wish every customer could

1025
01:22:05.920 --> 01:22:10.720
be as easy to work with as
you. I mean he He even gets

1026
01:22:10.760 --> 01:22:14.560
on here and answers them. Have
you seen some of the interactions he's having

1027
01:22:14.600 --> 01:22:16.760
with people? Have you ever gone
on next door to warn people about him?

1028
01:22:17.680 --> 01:22:20.760
Yes? I have. I've been
on every site you can find them

1029
01:22:20.800 --> 01:22:27.439
on. All right, three L
three, seven to one, three talks

1030
01:22:27.439 --> 01:22:30.079
seven to one three, Hold on
a second, I want Kachina to talk

1031
01:22:30.119 --> 01:22:33.199
to you during the break. We
have more coming up on the Troubleshooter Show,

1032
01:22:33.239 --> 01:22:40.720
and I want to remind you that
Genesis Total Exteriors handles multiple items of

1033
01:22:40.800 --> 01:22:46.159
storm damage on one invoice, one
point of contact, and it's everything from

1034
01:22:46.199 --> 01:22:49.800
the roof to the gutter, siding, windows, doors, decks, painting,

1035
01:22:50.039 --> 01:23:01.520
genesistotalexteriors dot com go with a sure
thing best roofer Excel Roofing dot com.

1036
01:23:01.520 --> 01:23:09.359
You don't pay a cent until you're
content. Time for an insurance checkup

1037
01:23:09.399 --> 01:23:13.800
free, no obligation. In comparison, call Compass insurance paying too much your

1038
01:23:13.840 --> 01:23:16.600
coverage at dozens of insurance companies find
out now three oh three, seven to

1039
01:23:16.640 --> 01:23:20.680
seven to one Help You'll think you're
his only customer when you choose Frank durand

1040
01:23:20.680 --> 01:23:26.119
the real estate man dot Com to
list your home with Remax Alliance three oh

1041
01:23:26.159 --> 01:23:31.640
three nine two zero sixteen twenty two. Hi Tom Martino here, three oh

1042
01:23:31.680 --> 01:23:38.000
three seven to one three talk three
oh three seven one three eight two five

1043
01:23:38.159 --> 01:23:44.199
five. God, it just breaks
my heart when I have these guys just

1044
01:23:44.359 --> 01:23:49.399
keep ripping people off. You think
about how hard it is when you do

1045
01:23:49.439 --> 01:23:54.920
a legit job right, coming up
with the money. Think about getting that

1046
01:23:55.039 --> 01:24:00.199
money to somebody and having nothing in
return. It is just the worst thing

1047
01:24:00.039 --> 01:24:05.960
that can ever happen. How do
these people sleep? And you know,

1048
01:24:06.039 --> 01:24:11.720
Bob, in your business, it
happens with plumbing a lot hating. I

1049
01:24:11.720 --> 01:24:14.840
mean, there are people that have
promised furnaces. We had a guy one

1050
01:24:14.840 --> 01:24:16.960
time, you know, so we'll
do furnace for I mean it was years

1051
01:24:16.960 --> 01:24:21.800
and years, twenty years ago.
He was advertising twelve hundred and fifteen hundred

1052
01:24:21.800 --> 01:24:27.039
dollars for a furnace. Right,
maybe it might be fifteen years, sixteen

1053
01:24:27.119 --> 01:24:32.600
years ago. Disappears because he takes
the deposits and disappears. Have you ever

1054
01:24:32.640 --> 01:24:38.000
had to go in and unscrew up
jobs all the time, all the time,

1055
01:24:38.239 --> 01:24:42.239
all the time. It isn't that
terrible. I mean, at least

1056
01:24:42.279 --> 01:24:47.439
they made an attempt to do it. But it's just it's unbelievable the lack

1057
01:24:48.199 --> 01:24:55.520
of quality and the lack of craftsmanship
that goes into these installations. It's I

1058
01:24:55.560 --> 01:25:00.640
mean, and there's a difference between
incompetence and ripoff. Right, neither one

1059
01:25:00.680 --> 01:25:03.920
of them are any good. But
at least you know somebody didn't come in

1060
01:25:03.960 --> 01:25:10.000
trying to rip you off. Have
you ever gotten calls from contractors or guy's

1061
01:25:10.239 --> 01:25:12.880
independents who said, I tried to
do this, I can't do it.

1062
01:25:13.159 --> 01:25:15.880
Have you ever had anyone like that? I'm just curious, you know,

1063
01:25:16.199 --> 01:25:18.960
I don't think we get any of
those calls. No, I just wonder.

1064
01:25:19.439 --> 01:25:24.000
I wonder if there's ever a good
and well intentioned guy that just tried

1065
01:25:24.000 --> 01:25:28.239
to do something and screwed it up. I mean, not that I can

1066
01:25:28.279 --> 01:25:31.399
recall. Now, maybe some of
my service. Are there people who buy

1067
01:25:31.520 --> 01:25:34.920
equipment? Can you buy equipment and
try to do it yourself? Are there

1068
01:25:34.960 --> 01:25:39.920
people? Is that pop? I
mean, I'm not asking if if it's

1069
01:25:39.960 --> 01:25:45.520
wise, I'm asking do suppliers sell
furnaces to people? Most legitimate suppliers do

1070
01:25:45.600 --> 01:25:47.800
not. You have to have a
contractor's license. And in fact, even

1071
01:25:47.920 --> 01:25:54.039
even with the contractor's license, like
like we work with Carryer local distributors Low

1072
01:25:54.079 --> 01:25:58.359
Miller, even a licensed contractor can't
just walk in and buy a furnace aera

1073
01:25:58.399 --> 01:26:01.880
condition. Remember when price Fixer Vetted
price Fixer were down the two it's but

1074
01:26:01.960 --> 01:26:06.600
they were having consumers go on and
pick the stuff they want right, and

1075
01:26:06.640 --> 01:26:14.199
then they would call somehow a contractor
who had a regular HVAC company. These

1076
01:26:14.239 --> 01:26:16.359
guys that tried to do it weren't
bad people, No, it just didn't

1077
01:26:16.399 --> 01:26:18.960
work. I mean some of these
are giants in the industry. It just

1078
01:26:19.079 --> 01:26:25.159
did not work because because the complexities
of a furnace venta one is different.

1079
01:26:25.199 --> 01:26:29.079
It's it's so different again, It's
not like it's not like buying a refrigerator

1080
01:26:29.119 --> 01:26:31.680
online having it delivered, not even
like buying a car, not like buying

1081
01:26:31.960 --> 01:26:38.359
a stove or microwave. Right,
There's there's so much complexity. I think

1082
01:26:38.439 --> 01:26:43.560
every installation is completely different. You
don't know how much venting you need,

1083
01:26:43.800 --> 01:26:45.239
you don't know where the fresh air
is coming in, you don't know how

1084
01:26:45.319 --> 01:26:48.800
much, you don't know anything how
much clearance around the furnace. It doesn't

1085
01:26:48.880 --> 01:26:53.000
is it low, is it high? Is it medium? And to expect

1086
01:26:53.039 --> 01:26:57.239
an homeowner to be able to go
online and put that information in. I

1087
01:26:57.239 --> 01:27:00.239
mean I was in the industry and
I tried to I tried to go on

1088
01:27:00.239 --> 01:27:02.920
to price Fixer, and there's other
There's been other companies that have tried the

1089
01:27:02.920 --> 01:27:05.560
same thing, and so how did
it work? You would buy it because

1090
01:27:05.600 --> 01:27:10.239
I think someday, Bob, someday
there will be direct to consumer. There's

1091
01:27:10.239 --> 01:27:14.279
no doubt. Everyone is Everyone right
now is trying to develop that. Google's

1092
01:27:14.319 --> 01:27:17.399
trying to develop that, Amazon's We've
talked about it a million times, but

1093
01:27:17.520 --> 01:27:21.359
you're right, the complexity that the
amount of service needed. I don't know

1094
01:27:21.359 --> 01:27:25.039
if it'll ever succeed. I mean, there are just certain things that aren't

1095
01:27:25.079 --> 01:27:28.800
going to succeed. Although I never
thought telehealth would work, yeah, I

1096
01:27:28.840 --> 01:27:32.479
never say never, because every day
maybe shocked. There might be things that

1097
01:27:32.520 --> 01:27:38.560
you guys can eventually do on Zoom
I'm serious, or on tell tell appointments

1098
01:27:38.840 --> 01:27:42.640
rather than sending a tech there.
There have to be if you know the

1099
01:27:42.720 --> 01:27:45.000
age of their system, that they
can show you the system. There's gotta

1100
01:27:45.039 --> 01:27:49.600
be things that are intelligent enough that
you can start discerning. I mean,

1101
01:27:49.720 --> 01:27:55.800
just just this simple technology of video
phones, you know, face FaceTime and

1102
01:27:55.840 --> 01:27:58.760
things like that. You know,
you don't have to go to the home

1103
01:27:58.800 --> 01:28:01.359
every single time. Someone says,
but you guys don't utilize that now,

1104
01:28:01.359 --> 01:28:04.039
do you? No? I mean
it's it's pretty rare. I mean,

1105
01:28:04.039 --> 01:28:08.680
if a homeowner calls us and and
hey, I pushed nothing wrong with my

1106
01:28:08.720 --> 01:28:11.680
thermostat, you know, one of
the service managers might call and say,

1107
01:28:11.720 --> 01:28:14.680
well, put me on FaceTime,
got down on here. But but no,

1108
01:28:14.840 --> 01:28:18.279
typically because because we're all around the
government where it's just easy, it's

1109
01:28:18.319 --> 01:28:24.479
easy to send a technician over.
Okay, Susan, Hi, what's going

1110
01:28:24.520 --> 01:28:31.079
on, Susan, what's happened?
Hey? So I have a just a

1111
01:28:31.119 --> 01:28:36.840
small rental property downtown in Genver,
and I have a tenant in there.

1112
01:28:38.479 --> 01:28:43.359
That has been a challenge, to
say the least. He's consistently laid on

1113
01:28:43.399 --> 01:28:50.520
the rent and is making changes to
the property. And then what kind of

1114
01:28:50.600 --> 01:29:01.439
change. The took down some drywall, areas, repainted, some room stuff

1115
01:29:01.479 --> 01:29:05.680
like that. Nothing, Well,
that's that's major though without authority. And

1116
01:29:05.720 --> 01:29:11.199
then he did does he deduct it
from rent? Yeah? He deducts it

1117
01:29:11.239 --> 01:29:15.279
from the rent. Let me let
me ask you something. I just want

1118
01:29:15.319 --> 01:29:16.880
to ask you somebody before we get
into this, and I will help you.

1119
01:29:17.199 --> 01:29:19.159
I might have to take a break
here, but I really want to

1120
01:29:19.199 --> 01:29:26.800
help. Have you noticed how difficult
And this has nothing to do with parties.

1121
01:29:26.800 --> 01:29:30.399
It has to do with it has
to do with laws. How difficult

1122
01:29:30.199 --> 01:29:36.159
the lawmakers are making it on landlords? Yes, I mean now now,

1123
01:29:36.399 --> 01:29:42.439
now. Granted, for years tenants
were ripped off, but I'm talking like

1124
01:29:42.479 --> 01:29:45.359
twenty five thirty years ago. When
I first got there were no rights at

1125
01:29:45.399 --> 01:29:51.560
all. But now it's completely swung
to an unreasonable unreasonable You probably can't get

1126
01:29:51.680 --> 01:29:55.960
rid of this guy. Tell tell
me, tell me what you're calling about

1127
01:29:55.960 --> 01:30:01.239
today, because I did look into
what it's going to take to get rid

1128
01:30:01.279 --> 01:30:05.000
of him, and that really puts
me in a vulnerable position. His lease

1129
01:30:05.119 --> 01:30:09.319
is up, and my thoughts,
oh no, but now you can't.

1130
01:30:09.359 --> 01:30:13.840
You can't non renew unless you have
a reason, and it has to be

1131
01:30:13.880 --> 01:30:19.439
a good one. All leases are
automatically renewed unless you have a just cause.

1132
01:30:19.520 --> 01:30:26.479
They call it right, And that
was my question. A is that

1133
01:30:27.680 --> 01:30:30.399
in fact? Or is it the
end of the contract? So I have

1134
01:30:30.479 --> 01:30:36.399
to automatically renew his lease. You
must unless unless you have just cause.

1135
01:30:36.840 --> 01:30:42.039
Now listen, I'm not versed in
this, but I'd love to get Brad

1136
01:30:42.079 --> 01:30:47.880
O'Brien on to talk about it,
okay, because then my next question would

1137
01:30:47.920 --> 01:30:57.800
be what is just cause? Yeah? That's great, Okay, how about

1138
01:30:57.840 --> 01:31:00.920
this. Let's try to get Brad
O'Brien on if we can right now,

1139
01:31:01.880 --> 01:31:05.439
to answer that, and then we'll
take a quick break. Hold on and

1140
01:31:05.520 --> 01:31:09.640
let's see we can get you some
answers. I'm Tom Martino. We have

1141
01:31:09.720 --> 01:31:18.680
more coming right up. Go with
a sure thing Denver's Best roofer Excel Roofing

1142
01:31:18.800 --> 01:31:26.279
dot com. You don't pay a
cent until you're content. Time for an

1143
01:31:26.319 --> 01:31:30.960
insurance check up free, no obligation. In comparison, call Compass Insurance paying

1144
01:31:30.960 --> 01:31:34.079
too much your coverage at dozens of
insurance companies find out now three oh three

1145
01:31:34.199 --> 01:31:38.960
seven seven to one help. You'll
think you're his only customer when you choose

1146
01:31:38.960 --> 01:31:43.439
Frank durand the real estate Man dot
com to list your home with Remax Alliance

1147
01:31:43.640 --> 01:31:55.159
three oh three nine two zero sixteen
twenty two. Hi Tom Martino, your

1148
01:31:55.359 --> 01:31:58.960
troubleshooter three O three seven one three
talk three oh three seven, one three

1149
01:31:59.039 --> 01:32:04.000
eight two five five. Okay,
so what's going on in your life?

1150
01:32:04.399 --> 01:32:06.760
I want to take this comment.
I'm gonna go back to that landlord.

1151
01:32:06.800 --> 01:32:10.199
I looked it up. And we
also have Brad. No, let's get

1152
01:32:10.199 --> 01:32:12.239
Brad O'Brien. I'm sorry, I
didn't alw he's on. Let's get him

1153
01:32:12.279 --> 01:32:15.479
right now, Brad O'Brien. And
then I'll go to a comment on Price

1154
01:32:15.560 --> 01:32:18.520
Fixer. And then we have a
question for plumbline. So hanging there,

1155
01:32:18.560 --> 01:32:25.239
Susan's a landlord, and Susan says
she doesn't like her client or her tenant

1156
01:32:25.560 --> 01:32:28.239
and wants to really, what does
it take to get rid of him at

1157
01:32:28.239 --> 01:32:30.159
the end of a lease. You
can't just say hey, I don't like

1158
01:32:30.239 --> 01:32:33.640
you. There's got to be a
reason. It's called just cause. And

1159
01:32:33.720 --> 01:32:39.479
Brad, as I explained for years, there were really and truly there was

1160
01:32:39.680 --> 01:32:44.199
need in the past for some adjustments
for tenants' rights, because there was a

1161
01:32:44.239 --> 01:32:47.199
time in this state there was zero
rights for a tenant. But at the

1162
01:32:47.239 --> 01:32:50.920
same time, the Pendumuina is now
swinging and a lot of landlords think,

1163
01:32:51.640 --> 01:32:56.880
you know that they don't have that. They took away all landlord rights,

1164
01:32:57.119 --> 01:33:01.920
but can you give some balance to
us when it this just cause law?

1165
01:33:02.319 --> 01:33:05.439
And Brad O'Brien is our real estate
expert. He's an attorney at law that

1166
01:33:05.479 --> 01:33:10.800
does real estate law. Brad,
just cause, if I want to end

1167
01:33:11.119 --> 01:33:16.319
my lease, is it really that
much more difficult than it was? Yes,

1168
01:33:16.399 --> 01:33:21.640
it is. Now a landlord has
to give basically ninety days of advanced

1169
01:33:21.640 --> 01:33:25.319
notice that they're not going to renew
the tenant at the end of their term.

1170
01:33:25.439 --> 01:33:28.880
There's a few exceptions, like a
tenant in the first year their lease

1171
01:33:29.439 --> 01:33:31.560
doesn't you don't have to do it
with that with that tenant, But once

1172
01:33:31.600 --> 01:33:34.880
they've gone past a year, then
they have the right to renewal unless the

1173
01:33:34.960 --> 01:33:40.760
landlord has some specific reasons like they
need to do a major renovation, or

1174
01:33:40.760 --> 01:33:43.359
they want to sell the rental unit, or they actually want to move back

1175
01:33:43.399 --> 01:33:45.000
in, or someone in their family
wants to move back in a few other

1176
01:33:45.039 --> 01:33:48.319
reasons. Well, what if the
landlord says, hey, I want to

1177
01:33:48.319 --> 01:33:51.239
get rid of this guy, and
they just put it up for sale,

1178
01:33:51.560 --> 01:33:57.600
but they're really how do we really
know what their intent is? Isn't that

1179
01:33:57.640 --> 01:33:59.880
a way a sneaky way to get
rid of them? If they want to.

1180
01:34:00.079 --> 01:34:03.840
Yeah, well, there's there's some
requirements in there where you basically have

1181
01:34:03.880 --> 01:34:06.800
to prove it. If you're a
landlord saying you're going to sell, there's

1182
01:34:09.479 --> 01:34:13.600
deadlines for the property to be listed
for sale, and so if you don't

1183
01:34:13.640 --> 01:34:16.760
list it for sale, or you
turn around and rented to somebody else,

1184
01:34:17.359 --> 01:34:24.079
then it looks like improper uh least
termination and the first tenant, you know,

1185
01:34:24.399 --> 01:34:29.039
would have the right to put accord
against the landlord and recover damages and

1186
01:34:29.039 --> 01:34:31.359
attorney fees and all that kind of
stuff, or if they have a it

1187
01:34:31.439 --> 01:34:35.560
says if a landlord wants a family
member to move in, that's that they

1188
01:34:35.600 --> 01:34:42.319
can do that too, that's right, And what if you know what's dependent?

1189
01:34:43.279 --> 01:34:45.359
Okay, it has to be like
almost an immediate family member, right

1190
01:34:45.479 --> 01:34:48.119
yeah, yeah, I don't think
like an ant ork has in work.

1191
01:34:48.159 --> 01:34:54.600
I think it has to be a
child. And if somebody wants to switch

1192
01:34:54.680 --> 01:34:58.560
to short term rentals, but then
again that's a headache all into itself,

1193
01:34:59.079 --> 01:35:03.760
substantial and renovations. What would again
that that they could do that? I

1194
01:35:03.760 --> 01:35:06.680
mean, that wouldn't be difficult to
show, right, Yeah. Yeah,

1195
01:35:06.680 --> 01:35:10.439
the landlord has to give notice saying
we're going to do these repairs and have

1196
01:35:10.479 --> 01:35:14.239
to actually have to describe what the
repairs are and give an estimate for how

1197
01:35:14.239 --> 01:35:16.479
long it takes. And if it
doesn't take it, if it's not estimated

1198
01:35:16.520 --> 01:35:21.199
to take one hundred and eighty days, then the tenant has the right to

1199
01:35:21.479 --> 01:35:25.279
first trite a repusal to get to
be the first tenant back in there when

1200
01:35:25.279 --> 01:35:29.399
the work is done. Wow,
and okay, So what if I want

1201
01:35:29.439 --> 01:35:33.039
to raise my rent? What about
that? A landlord can raise the rent

1202
01:35:33.079 --> 01:35:38.840
once every twelve months on a twelve
month rolling calendar basis, but they can't

1203
01:35:39.119 --> 01:35:43.880
raise the ret in retaliation for anything. But who's to say, Brad,

1204
01:35:44.079 --> 01:35:46.399
if she wants, Susan, what
do you charge now for this place?

1205
01:35:50.720 --> 01:35:56.720
Susan, Yes, eighteen dollars a
month. Okay, So if she wanted

1206
01:35:56.720 --> 01:36:00.600
to raise it to twenty five hundred, Brad, is there a is there

1207
01:36:00.600 --> 01:36:03.479
a rent control of some kind?
What it's not for retaliation? She just

1208
01:36:03.560 --> 01:36:09.920
wants to Can she do that?
You know, you don't have to have

1209
01:36:09.960 --> 01:36:14.399
any I think it has to be
a good faith rants increase, and I

1210
01:36:14.479 --> 01:36:16.720
think it has to be supported by
the market. So it might make sense

1211
01:36:16.760 --> 01:36:21.720
to have some informal documentations like a
real estate broker that just like an email,

1212
01:36:21.720 --> 01:36:26.399
like here's what the rates are in
your area right now, just so

1213
01:36:26.479 --> 01:36:30.079
you have some paperwork to go along
with the new rate. So in case

1214
01:36:30.119 --> 01:36:31.920
you got in front of a didge, you'd have an argument against retaliation.

1215
01:36:33.840 --> 01:36:39.079
Okay, Susan, It's not as
easy as it was, is it to

1216
01:36:39.119 --> 01:36:43.880
be a landlord? No? Now, what about this? I want to

1217
01:36:43.880 --> 01:36:47.920
ask Brad about this. You say
he was doing unauthorized repairs on his own

1218
01:36:48.399 --> 01:36:57.600
and then arbitrarily arbitrarily deducting it from
rent. Correct? And so how much

1219
01:36:57.640 --> 01:37:02.439
would he deduct from a month's rent? Give me an exam. Some months

1220
01:37:02.439 --> 01:37:05.840
it was four hundred and fifty,
other months it was up to nine hundred.

1221
01:37:06.520 --> 01:37:11.800
Now, Brad, couldn't she call
that non payment? Yes, there

1222
01:37:11.840 --> 01:37:15.079
is a provision and habitability statutes where
a tank can withhold rent to fix the

1223
01:37:15.159 --> 01:37:19.520
habitability situation. But before they do
that, they have to give a lot

1224
01:37:19.560 --> 01:37:24.560
of written notice and opportunity to the
landlord to for the landlord to do the

1225
01:37:24.600 --> 01:37:29.720
problem and only as the last resort, withhold the money to have the work

1226
01:37:29.760 --> 01:37:31.479
done by a third party professional,
and they have to like support that with

1227
01:37:31.479 --> 01:37:34.800
an estimate, So there's a whole
process before they could ever withhold event.

1228
01:37:35.279 --> 01:37:39.800
So if they're not doing it properly, wouldn't that be a good reason for

1229
01:37:39.840 --> 01:37:44.520
not renewing the rent the lease?
Isn't there a provision for non payment of

1230
01:37:44.560 --> 01:37:46.800
rent? Can't she add up all
that and said, you never got approval

1231
01:37:46.880 --> 01:37:51.199
for withholding this rent. Yeah,
if the tenant is late three or more

1232
01:37:51.239 --> 01:37:57.239
times in the rental period, in
the preceding period, whatever that is,

1233
01:37:57.479 --> 01:38:02.079
that's the reason for not renewing.
And Susan was he did he withhold rent

1234
01:38:02.159 --> 01:38:10.319
three times? He's been there ten
months and he's with held rent nine what

1235
01:38:10.920 --> 01:38:14.720
times? Well, that would be
Yeah, you need to call Brad off

1236
01:38:14.760 --> 01:38:17.800
the air. I'm serious, because
if he didn't do it properly, that

1237
01:38:18.039 --> 01:38:23.600
is Brad, wouldn't you think that
Let's say we take her out her word.

1238
01:38:23.680 --> 01:38:27.840
He never got approvals. They were
not habitability issues, like were any

1239
01:38:27.880 --> 01:38:33.439
of them critical safety or health issues? No? No, give me an

1240
01:38:33.479 --> 01:38:43.439
example of one of the biggest things
he did. He'd replaced the toilet and

1241
01:38:43.640 --> 01:38:47.359
this was on his own and never
got approval for that. No, he

1242
01:38:47.399 --> 01:38:50.079
never even called him told me the
toilet was broken. I said, why

1243
01:38:50.159 --> 01:38:55.840
is the rent short? He said, I replaced the toilet. Brad,

1244
01:38:55.840 --> 01:38:59.880
what do you think about that?
Would that be considered late or nonpayment?

1245
01:39:00.760 --> 01:39:03.039
Yeah? I think he's still late
on that particular month where he didn't where

1246
01:39:03.079 --> 01:39:08.760
he was held the amounts or replace
the pilot at his own Yeah, and

1247
01:39:08.800 --> 01:39:11.800
he did it eleven times. I
mean he did. Excuse me eight times?

1248
01:39:11.800 --> 01:39:14.520
Did you say or not? How
many times? Yeah? Nine?

1249
01:39:15.159 --> 01:39:19.279
Yeah, Yeah, you need to
call Brad O'Brien. Okay, enough,

1250
01:39:19.319 --> 01:39:28.159
said olslaw dot com seven to zero
three seven zero seventy three eighty eight.

1251
01:39:28.279 --> 01:39:30.680
She'll give you that off the air
if you need it. That's seventy zero

1252
01:39:30.720 --> 01:39:32.479
three seven zero seventy three eighty eight. Hey, Brad, got's your quick

1253
01:39:32.560 --> 01:39:43.159
question? No, you cant right
now? You can later go with a

1254
01:39:43.239 --> 01:39:46.560
sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent

1255
01:39:46.800 --> 01:39:54.560
until you're content. Time for an
insurance check up free, no obligation.

1256
01:39:54.600 --> 01:39:59.520
In comparison, call Compass Insurance paying
too much your coverage at dozens of insurance

1257
01:39:59.560 --> 01:40:02.079
companies find out now three all three
seven seven to one. Help. You'll

1258
01:40:02.079 --> 01:40:05.920
think you're his only customer when you
choose Frank durand the real estate man dot

1259
01:40:05.960 --> 01:40:11.680
com to list your home with Remax
Alliance three all three nine two zero sixteen

1260
01:40:11.720 --> 01:40:20.800
twenty two. Hi Tom Martino,
your troubleshooter three all three seven one three

1261
01:40:20.800 --> 01:40:24.119
talks seven or three two five five. Okay, So we have a question

1262
01:40:24.159 --> 01:40:27.039
for plumb line right now, Mike, go ahead. What is your question?

1263
01:40:27.159 --> 01:40:32.800
Sir? Yeah, I heard you
guys earlier talking about HVAC and uh

1264
01:40:33.000 --> 01:40:41.239
I'm assuming if you add an AC
that takes a dedicated to twenty volt line

1265
01:40:41.680 --> 01:40:45.920
and how does one? Uh so
you have to have a line running in

1266
01:40:46.239 --> 01:40:50.840
for that. And if you want
to add a two twenty volt fast EV

1267
01:40:51.159 --> 01:40:56.760
charger, do you have to have
another line? How much can you picky

1268
01:40:56.800 --> 01:41:01.359
back off of those lines? Depends
on the capacity of your panels. And

1269
01:41:01.520 --> 01:41:04.520
as far as the EV charger,
that's that's a whole different story. I

1270
01:41:04.520 --> 01:41:09.760
mean, the the best thing is
to get a good electrician and we can

1271
01:41:09.800 --> 01:41:13.359
get out there. They have to
do a load analysis on your panel.

1272
01:41:13.600 --> 01:41:16.319
What's what kind of what kind of
ambriage do you have? Do you know?

1273
01:41:18.800 --> 01:41:23.680
No? I don't, okay,
So for example, if you had

1274
01:41:23.680 --> 01:41:27.439
one hundred amp panel, you would
have a total of one hundred amp capacity.

1275
01:41:28.119 --> 01:41:30.760
Now that means that you have to
have any one time no more than

1276
01:41:30.760 --> 01:41:33.800
one hundred amps. I mean,
it just comes down to math and two

1277
01:41:33.880 --> 01:41:39.680
hundred amps. Most houses nowadays have
two hundred, don't they? Not necessarily,

1278
01:41:39.840 --> 01:41:42.520
No, some of the older ones, I mean there are some with

1279
01:41:42.600 --> 01:41:45.800
fifty ams some of the Yeah,
smaller, smaller homes can still have one

1280
01:41:45.840 --> 01:41:50.600
hundreds. How old is your house, Mic, it's fifty years old,

1281
01:41:51.439 --> 01:41:59.319
you probably have a very very small
capacity. And yeah, and I'm wondering,

1282
01:41:59.560 --> 01:42:06.159
go ahead, when the transformers they
tap off, they've got two twenty

1283
01:42:06.199 --> 01:42:10.960
coming in and they tap off or
is it two twenty or four forty?

1284
01:42:11.359 --> 01:42:16.079
They tap off to more than one
house, right, So I'm wondering.

1285
01:42:16.159 --> 01:42:20.199
You know you have to have a
separate, dedicated line. Well, no,

1286
01:42:20.359 --> 01:42:24.319
it comes from your panel. All
of that comes from your panel.

1287
01:42:24.680 --> 01:42:29.479
It doesn't go everything comes from your
panel. Okay. They don't go from

1288
01:42:29.520 --> 01:42:32.039
the transformer on the street to your
house with a line. They go through

1289
01:42:32.119 --> 01:42:34.960
your panel, no matter what it
is. So you have to have first

1290
01:42:35.000 --> 01:42:39.479
the service coming to your panel,
then you break off from your panel.

1291
01:42:41.520 --> 01:42:45.000
Okay, But it also depends on
the input. How many boats they're they're

1292
01:42:45.039 --> 01:42:48.560
putting in. Well, of course
it does. You have to have the

1293
01:42:48.680 --> 01:42:53.279
right input, but they only will
put in what your panel can handle.

1294
01:42:53.720 --> 01:42:58.439
You have to have the amperage service
available, so you may need a panel

1295
01:42:58.600 --> 01:43:01.439
upgrade before you do what you want. That's what Bob said. You need

1296
01:43:01.520 --> 01:43:06.159
to get a load analysis from a
from a qualified electrician. They'll look at

1297
01:43:06.159 --> 01:43:11.680
what you have coming in decide if
you need more. Excel would have to

1298
01:43:11.720 --> 01:43:15.039
do that, and then you just
do a panel upgrade. You know,

1299
01:43:15.119 --> 01:43:17.760
Excel can feed you anything you want. There's never going to be a capacity

1300
01:43:17.800 --> 01:43:21.239
issue there, right Boby, even
in older neighborhoods. Right, yeah,

1301
01:43:21.359 --> 01:43:26.439
Excel will give you all the capacity
you need. It's it's to your point

1302
01:43:26.479 --> 01:43:29.840
once it goes into the house where
it gets distributed from there. So I

1303
01:43:29.840 --> 01:43:32.199
mean, if if you want,
if you want, I can send an

1304
01:43:32.239 --> 01:43:36.840
electrictrician no charge. If you want
to give Kelly your information offline and uh

1305
01:43:38.479 --> 01:43:40.880
and we can. We'll be happy
to say that's a good deal. They'll

1306
01:43:40.880 --> 01:43:45.039
give you a free estimate on what
you're looking to do. Would your would

1307
01:43:45.079 --> 01:43:50.920
your solar lady also be good at
this information? The solar lady would be

1308
01:43:50.960 --> 01:43:57.800
good for the information as it pertains
to solar and a net metering panel.

1309
01:43:58.000 --> 01:44:02.159
Yes, but but listen into this. Even with a solar system, if

1310
01:44:02.199 --> 01:44:08.800
you don't have the capacity, they're
limited as well. So in other words,

1311
01:44:09.159 --> 01:44:14.000
everything first starts with a panel analysis, and they will here's what you

1312
01:44:14.079 --> 01:44:16.479
do. You tell them what you
want to do, like an EV charger

1313
01:44:16.800 --> 01:44:19.800
and whatever you want to do.
Let's see an AC system and an EV

1314
01:44:20.000 --> 01:44:24.119
charger. The answer is yes,
you do have to have two separate runs

1315
01:44:24.279 --> 01:44:28.279
unless you have a subpanel. They
can do a subpanel and then two runs

1316
01:44:28.279 --> 01:44:31.279
from that. But the bottom line
is this, you tell them though you

1317
01:44:31.359 --> 01:44:34.680
want. They do a load analysis
to see what kind of a panel you

1318
01:44:34.720 --> 01:44:41.520
need. Whether you go with solar
to do that or from Excel or whatever.

1319
01:44:41.920 --> 01:44:45.760
That's after that. But the first
thing is a load analysis, and

1320
01:44:45.840 --> 01:44:48.880
I would not call a solar company
for that. I would call an electrician.

1321
01:44:49.239 --> 01:44:53.920
And then you decide how you want
to fill that load, whether it

1322
01:44:53.960 --> 01:44:57.880
be through solar or conventional energy.
I'm Tom Martinez. We have more coming

1323
01:44:57.960 --> 01:45:01.720
up on the Troubleshooter Show. Go
with a sure Thing, Denver's Best Roofer,

1324
01:45:01.880 --> 01:45:05.439
Excel roofing dot com. You don't
pay a cent until you're content,

1325
01:45:08.000 --> 01:45:14.520
Please time for an insurance check up
free, no obligation comparison call Compass Insurance

1326
01:45:14.680 --> 01:45:17.840
paying too much your coverage at dozens
of insurance companies find out now three oh

1327
01:45:17.840 --> 01:45:21.600
three seven seven to one help.
You'll think you're his only customer when you

1328
01:45:21.680 --> 01:45:26.840
choose Frank durand the real estate Man
dot com to list your home with Remax

1329
01:45:26.880 --> 01:45:38.039
Alliance three oh three nine two zero
sixteen twenty two. Yeah, rips,

1330
01:45:40.000 --> 01:45:45.439
so you don't have come, run
in just as fast as we can.

1331
01:45:45.319 --> 01:45:54.760
Show Shooter's gonna help come Man is
the Troubleshooter Show? No Tom Martino,

1332
01:45:57.640 --> 01:46:02.319
Hi Tom Martino, your Troubleshooter three
oh three seven one three talk three all

1333
01:46:02.399 --> 01:46:06.720
three seven one three eight two five
five. Welcome to the show. We

1334
01:46:06.800 --> 01:46:11.319
are here to help you every way
we can. What you need to do

1335
01:46:11.399 --> 01:46:14.920
is called say is Bob Logan's with
us from plumb Line Services plumb Line Services

1336
01:46:14.960 --> 01:46:17.479
dot Com. I've known them from
the very beginning. A great company for

1337
01:46:17.520 --> 01:46:21.079
plumbing, heating, cooling, electric
and drains. Let's go to the phones.

1338
01:46:21.119 --> 01:46:23.920
What do you say and we see
what we can do for you.

1339
01:46:24.039 --> 01:46:27.359
Mark, you have a question on
flooring. Uh, I think you mean

1340
01:46:27.439 --> 01:46:31.159
electric heat flooring or electric heating in
the floor. Go ahead, Mark,

1341
01:46:32.399 --> 01:46:40.720
Yeah, exactly, electric Uh heated
floors? Are they dependable? Are they

1342
01:46:40.840 --> 01:46:45.159
crazy expensive to install? Okay,
so Bob, well we don't. We

1343
01:46:45.159 --> 01:46:48.960
don't install the mark. But uh, but I think they're pretty dependable,

1344
01:46:49.239 --> 01:46:56.199
and I think the installation is is
fairly simple. And the the electric in

1345
01:46:56.359 --> 01:47:01.039
floor heat is inexpensive. I have
it in my bathroom. It's very inexpensive.

1346
01:47:01.159 --> 01:47:08.439
If you're doing it as part is
it new construction or remodel. It's

1347
01:47:08.520 --> 01:47:14.800
way, it's way reasonable. But
but but butt to operate it. If

1348
01:47:14.840 --> 01:47:17.840
you operate it the right way,
it works. Well, it's not really

1349
01:47:17.880 --> 01:47:23.079
made to be primary heat. It
really isn't. I mean, okay,

1350
01:47:23.119 --> 01:47:27.279
they're going to tell you it is. But in the winter in your bathroom,

1351
01:47:27.640 --> 01:47:30.000
are you going to leave it on
all the time. You're gonna spend

1352
01:47:30.000 --> 01:47:33.279
some money if you turn it on
and off for showers and baths, like

1353
01:47:33.640 --> 01:47:38.920
to give you extra comfort. That's
the way it really should be used.

1354
01:47:39.520 --> 01:47:43.800
To leave it and set it.
I've tried it and it'll just burn,

1355
01:47:44.039 --> 01:47:48.840
burn burn. I mean it's a
radiant heat, but it's still attempting to

1356
01:47:49.319 --> 01:47:55.680
reach a certain temperature, and it
can be very expensive, in my opinion,

1357
01:47:56.279 --> 01:48:00.760
compared to normal heat. I was
gonna go with the solar system,

1358
01:48:01.079 --> 01:48:05.640
and so I'm not really I'm looking
for the best electric heat I can all

1359
01:48:05.680 --> 01:48:09.479
right, I'm up with that's the
best. That's the best you can buy.

1360
01:48:09.520 --> 01:48:12.399
If you're gonna do that, then
you're gonna have a wonder. If

1361
01:48:12.439 --> 01:48:15.439
you're going solar and you're gonna do
as much as you can with electric,

1362
01:48:15.560 --> 01:48:19.640
you're gonna love that heat. You're
gonna love it. That's great. And

1363
01:48:19.720 --> 01:48:24.359
you think they're pretty dependable, they're
damn of course they are. There's nothing

1364
01:48:24.399 --> 01:48:26.840
to break. Oh well, well, the thermost that could break, I

1365
01:48:26.840 --> 01:48:30.479
mean the heating, the heating itself, I mean the thing that generates the

1366
01:48:30.520 --> 01:48:33.119
heat. But the stuff in the
floor that'll never go anywhere, that that

1367
01:48:33.159 --> 01:48:38.640
won't break. I mean, if
it's done properly. Do you have a

1368
01:48:38.640 --> 01:48:44.560
a recommendation on brand? Yeah,
I actually have one in my eye.

1369
01:48:44.600 --> 01:48:47.960
I mean I'm telling you from experience
I have at my house. But I

1370
01:48:48.720 --> 01:48:53.680
hold on, I don't know if
I let me think here the one that

1371
01:48:53.720 --> 01:48:58.960
you want. There's see. The
brands, though, are tricky because it's

1372
01:48:59.039 --> 01:49:01.560
not a brand of a whole system. It's a brand of components. Do

1373
01:49:01.560 --> 01:49:05.199
you see what I'm saying? So, and there might be better components now

1374
01:49:05.239 --> 01:49:10.000
than when I put it in.
A really good contractor can tell you what

1375
01:49:10.039 --> 01:49:12.800
they have success with. But you
guys do not do that, right Bob,

1376
01:49:12.840 --> 01:49:18.000
We don't know. No, that's
more you know. Problem is I'm

1377
01:49:18.039 --> 01:49:23.920
real rual, I'm a child.
I'm in the Four Corners area, real

1378
01:49:24.079 --> 01:49:30.840
ruin. And okay, yeah,
man, well I'll tell you what you

1379
01:49:30.880 --> 01:49:32.760
really want to get someone who knows
what they're doing. The last thing in

1380
01:49:32.800 --> 01:49:36.319
the world you want to do is
have to redo stuff like that. Are

1381
01:49:36.319 --> 01:49:40.520
you going to have? I assume
you're having tile in that path? Right,

1382
01:49:41.720 --> 01:49:45.039
Well, I didn't know if they
put like a lightweight concrete over the

1383
01:49:45.079 --> 01:49:48.920
top of it and then and then
tiled over that or what. And I

1384
01:49:49.000 --> 01:49:53.680
do like tyle, Yeah, well
it should be tile. I wouldn't bother

1385
01:49:53.760 --> 01:49:57.920
with carpet. It's not going to
radiate enough. So okay, I would

1386
01:49:57.920 --> 01:50:01.760
do the I would do the Uh
look at it looks like it looks like

1387
01:50:01.800 --> 01:50:05.239
a Yeah, you can do hardwood, but the best is tile. It

1388
01:50:05.279 --> 01:50:11.279
looks like a mat and it goes
down over the floor. With a mastic

1389
01:50:11.479 --> 01:50:15.000
and it's a thick mastic they have
it, and then the tile goes over

1390
01:50:15.039 --> 01:50:20.720
that. There's also in floor radiant
excuse me, water heat you know that

1391
01:50:20.920 --> 01:50:26.399
right? Yeah, but I still
I was just trying to get away from

1392
01:50:26.479 --> 01:50:28.840
it. I don't I'm going to
have a sister and well, I guess

1393
01:50:28.880 --> 01:50:32.520
that's all enclosed system. I've thought
about that, but I thought, see

1394
01:50:32.560 --> 01:50:40.000
intown. I'm going to have you
know the commercial solar system then, and

1395
01:50:40.359 --> 01:50:43.479
Hair, I just want to ask
you something. I know you're in the

1396
01:50:43.520 --> 01:50:46.359
four Corners area, but solar will
kill you if you don't get the right

1397
01:50:46.399 --> 01:50:49.600
people. Who are you going to
get for your solar? I've got Brooke

1398
01:50:49.680 --> 01:50:57.439
cloy good, isn't she? Is
she wonderful or what? Everybody that I've

1399
01:50:57.520 --> 01:51:01.760
dealt with over there are absolute,
absolutely wonderful. And uh, you know

1400
01:51:02.039 --> 01:51:05.760
the people that come out to my
property and uh, you know, I

1401
01:51:05.800 --> 01:51:11.239
had a little problem getting it inspected, but boy, they I made a

1402
01:51:11.279 --> 01:51:16.720
small complaint, they jumped on it
and it's getting done by tomorrow and I'm

1403
01:51:17.800 --> 01:51:21.680
I'm really really happy with them.
The only thing I can say is I

1404
01:51:21.800 --> 01:51:26.600
broke your rule of thumb and I
didn't even think about it when I when

1405
01:51:26.640 --> 01:51:35.399
I broke, is they required they
required what you cut out? Hell you

1406
01:51:35.479 --> 01:51:40.159
sight or anything? Wait wait wait, okay you cut you cut out when

1407
01:51:40.199 --> 01:51:46.079
you said they required. I don't
know we're having any problem with the connection.

1408
01:51:46.159 --> 01:51:50.600
I think he's just saying a down
payment. But yeah, well I

1409
01:51:50.840 --> 01:51:57.520
I can't hear him anymore. But
listen, here's the thing. I personally

1410
01:51:57.560 --> 01:52:02.279
feel, okay, that down payments
are a bad idea in general. Okay,

1411
01:52:02.640 --> 01:52:09.800
now, there are companies that will
require down payments for certain things.

1412
01:52:10.680 --> 01:52:15.600
Let me give you my exceptions.
If a company orders a whole bunch of

1413
01:52:15.600 --> 01:52:23.239
stuff for your house and it's not
something that they can readily reuse like windows,

1414
01:52:23.920 --> 01:52:28.840
doors, uh, solar systems for
your specific house and things like that,

1415
01:52:29.760 --> 01:52:36.039
if you can verify the materials were
ordered in your name and for your

1416
01:52:36.199 --> 01:52:42.159
address, that's all I care about, if you can verify it. Now,

1417
01:52:42.640 --> 01:52:45.039
do I have concerns about people on
my referral list for money down?

1418
01:52:45.720 --> 01:52:51.760
Not really no, no, But
I still don't like it because anyone,

1419
01:52:53.039 --> 01:52:56.399
anything can happen to anyone at any
time. Now, the chance is,

1420
01:52:56.960 --> 01:52:59.520
you know, like I love red
rocks, roof and solar and that's who

1421
01:52:59.520 --> 01:53:02.479
you're dealing with. They would never
abscond or do anything crooked like that.

1422
01:53:02.920 --> 01:53:08.920
But I still, you know,
if the family was heard or the whole

1423
01:53:08.920 --> 01:53:12.640
thing went away. I am just
saying that in a perfect world. I

1424
01:53:12.680 --> 01:53:18.000
don't like it. But if it's
for something and not for nothing, I

1425
01:53:18.079 --> 01:53:25.039
never ever want to put money down
for nothing just to get on a schedule.

1426
01:53:25.359 --> 01:53:30.000
Ever, I will never do that. If materials are ordered, I

1427
01:53:30.039 --> 01:53:34.560
can verify it. I will do
it. If plans are drawn and they're

1428
01:53:34.640 --> 01:53:40.399
helping me with a plan, that's
a service I'll pay. See, there's

1429
01:53:40.399 --> 01:53:46.359
a big difference of money for nothing. I don't pay money for nothing,

1430
01:53:46.359 --> 01:53:51.039
no matter who it is. Jay's
got a comment on the d floor heating

1431
01:53:51.680 --> 01:53:57.680
hij Go ahead by Tom. We
do a lot of tiles. We do

1432
01:53:57.720 --> 01:54:00.680
a lot of huge scores. Really
yeah, I just a couple of things.

1433
01:54:00.840 --> 01:54:03.920
Now, are you in the business, sir? Yes, sir?

1434
01:54:04.560 --> 01:54:11.159
Oh very good, Okay, go
ahead. So what we've been using is

1435
01:54:11.159 --> 01:54:16.039
called new Heat, and you and
you as a New Heat been a great

1436
01:54:16.119 --> 01:54:20.880
product. They come out and you
can buy a standard map or they'll come

1437
01:54:20.920 --> 01:54:26.000
out and measure it and make your
custom map. It just goes on a

1438
01:54:25.439 --> 01:54:28.800
little little bit of thin set and
then you tile right on top of it,

1439
01:54:29.399 --> 01:54:31.680
and it's awesome, looks great.
It's been working really good for us.

1440
01:54:32.520 --> 01:54:38.319
Great customer you know if a thermostatics
or something, they have great customer

1441
01:54:38.399 --> 01:54:43.000
service with things like that. So
we're really happy with them. And you

1442
01:54:43.800 --> 01:54:48.760
know it's fair. Now is it
electric or is it water? It's electric,

1443
01:54:49.079 --> 01:54:55.000
And I would say that I always
recommend one with the two forty volt

1444
01:54:55.319 --> 01:55:01.119
because it costs exactly half as much
to run it. Oh yeah, because

1445
01:55:01.439 --> 01:55:05.960
because you have you have let's see
with my math rate, you have less

1446
01:55:06.000 --> 01:55:09.760
current if you do that right,
or do you have more? You're getting

1447
01:55:09.800 --> 01:55:12.600
heat on the push and the pole
and your own that's right, for the

1448
01:55:12.640 --> 01:55:15.560
same amount of time. Yeah,
so it's not half price. Literally,

1449
01:55:16.520 --> 01:55:20.560
Wow, that's wonderful. Now this
mesh that goes down on the floor,

1450
01:55:20.680 --> 01:55:26.239
is it Is it buried in a
in a in a thin set. Yeah.

1451
01:55:26.279 --> 01:55:28.840
You put a thin layer of thin
set and you just kind of smush

1452
01:55:28.840 --> 01:55:31.199
it into there and then you thin
set on top of it and set your

1453
01:55:31.239 --> 01:55:35.880
tile. And what generates the heat
itself? Is it the element or is

1454
01:55:36.199 --> 01:55:41.359
go ahead? Yeah? That that
net has the coils running back and forth

1455
01:55:41.399 --> 01:55:46.279
all through it and it comes out, so it's resistant. It's resistance heat

1456
01:55:46.319 --> 01:55:51.800
then, yep, exactly, and
so there's nothing to break. No,

1457
01:55:53.000 --> 01:55:58.199
it's super duper easy. It's super
duper reliable. Now, the only issue

1458
01:55:58.199 --> 01:56:00.960
we've ever had was a couple of
thermostats over time of Yeah, a little

1459
01:56:00.960 --> 01:56:05.479
won key, you know. I
turn mine on and off like a light

1460
01:56:05.520 --> 01:56:10.560
switch. I mean, because I
have regular heat, but I only use

1461
01:56:10.600 --> 01:56:13.399
it. Okay, go ahead.
Is that the way to do it?

1462
01:56:13.520 --> 01:56:18.439
Or do you leave it on a
on a tempt in one basement? The

1463
01:56:18.479 --> 01:56:23.239
only heat in that entire basement is
electric floors. So they just said it

1464
01:56:23.319 --> 01:56:26.000
during the winter where they want it, and they leave it alone. Their

1465
01:56:26.039 --> 01:56:30.000
electric bills are pretty high because of
that. They they don't have any other

1466
01:56:30.119 --> 01:56:33.000
heat. It'd be very expensive and
there's home to and mess whether it's a

1467
01:56:33.039 --> 01:56:36.840
really weird old home, but it's
pretty expensive to leave it on all the

1468
01:56:36.880 --> 01:56:42.039
time. Yeah, I use it. I use it now. Mine mine

1469
01:56:42.359 --> 01:56:45.119
has a timer, but I haven't
figured it out. I guess I could

1470
01:56:45.119 --> 01:56:47.680
set it so it goes on just
before I get up and goes on and

1471
01:56:47.760 --> 01:56:51.960
off. Right. Yeah, there's
there's all kinds of modes if you want

1472
01:56:51.960 --> 01:56:56.239
to learn them. Yeah, yeah, I have to get a fourteen year

1473
01:56:56.239 --> 01:56:59.680
old to do that. I just
but in any case, in any case,

1474
01:56:59.680 --> 01:57:02.600
though, I absolutely love it.
I've never felt anything more comfortable.

1475
01:57:03.159 --> 01:57:06.399
And uh, it's just it's just
very cool stuff. I mean, very

1476
01:57:06.399 --> 01:57:11.640
good stuff. Now have you heard
of the radiant heat that goes in drywall

1477
01:57:13.800 --> 01:57:16.680
on drywall? We've never done it. Okay, I have what's assume it's

1478
01:57:16.720 --> 01:57:24.840
similar. What's the name of your
company, AQJ Tyle Plus and it's and

1479
01:57:24.840 --> 01:57:30.800
and of course you recommend it under
tile right, yes, you you will

1480
01:57:30.800 --> 01:57:35.359
find some of the feminates and Scotch
will say you can put it under it.

1481
01:57:36.039 --> 01:57:39.399
But I've been at home so that
had it and they have kind of

1482
01:57:39.399 --> 01:57:45.239
weird sports marks and this color.
Oh, it's not really like it's burned,

1483
01:57:45.279 --> 01:57:49.720
but you can see where the heat
is and that's that tells me that's

1484
01:57:49.800 --> 01:57:55.960
not really perfected yet. You know
what, You should leave your name and

1485
01:57:56.079 --> 01:58:00.359
number with Kachina because that guy was
asking about it, and maybe I'll give

1486
01:58:00.359 --> 01:58:02.159
it to Brooke to give to him. You probably don't go down there,

1487
01:58:02.199 --> 01:58:06.800
but at least you can give him
some advice. Yeah, I'd be happy

1488
01:58:06.840 --> 01:58:11.000
to Kaschina get this guy's name in
number and send it to me too,

1489
01:58:11.039 --> 01:58:14.439
because it's good to know people that
do that. Three all three seven one

1490
01:58:14.479 --> 01:58:18.760
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dot net water Systems. Remember this you

1491
01:58:18.800 --> 01:58:23.239
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water, kitchen sink as much as you

1492
01:58:23.279 --> 01:58:30.279
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1493
01:58:30.319 --> 01:58:39.119
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1494
01:58:39.239 --> 01:58:43.760
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1495
01:58:43.800 --> 01:58:49.319
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1497
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find out now three all three seven
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1498
01:58:59.239 --> 01:59:02.439
his only when you choose Frank durand
the real estate Man dot com to list

1499
01:59:02.520 --> 01:59:10.399
your home with Remax Alliance three all
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1500
01:59:12.720 --> 01:59:16.520
Tom Marchino your troubleshooter three O three
seven to one to three talk to three

1501
01:59:16.560 --> 01:59:20.600
seven one three eight two five five
plumb line services with us Bob. And

1502
01:59:20.720 --> 01:59:26.279
you know there are so many innovative
things happening in the world and in technology.

1503
01:59:26.920 --> 01:59:30.079
But you know, furnaces, have
they really they've changed a bit,

1504
01:59:30.520 --> 01:59:33.880
But when it comes to heat,
when it comes to air, what else

1505
01:59:33.960 --> 01:59:38.960
is there? I mean, they're
pretty much the same, yes, maybe

1506
01:59:39.000 --> 01:59:42.640
more efficient, you know, for
example, it's not a revolution like with

1507
01:59:42.720 --> 01:59:46.119
the ev cars, they've gotten completely
away from the internal combustion engine. But

1508
01:59:46.199 --> 01:59:50.640
when it comes to home services,
well, plumbing, hell, plumbing hasn't

1509
01:59:50.720 --> 01:59:55.239
changed in years, has it?
Well, PEX plumbing maybe now. I

1510
01:59:55.279 --> 02:00:00.560
mean the basic concept of heating,
cooling, plumbing, electric, you know,

1511
02:00:00.600 --> 02:00:04.159
that's all pretty much the same.
But the technologies around them, I

1512
02:00:04.159 --> 02:00:09.680
mean, yeah, furness and air
conditioning systems have advanced tremendously as far as

1513
02:00:09.720 --> 02:00:15.560
the efficiencies, the safety, controls, the reliability. It's one thing that

1514
02:00:15.760 --> 02:00:20.319
I thought we would find in electrical
issues. And again sometimes people say,

1515
02:00:20.319 --> 02:00:23.880
Tom, you do a consumer show
and sometimes get very technical. But you

1516
02:00:23.920 --> 02:00:27.560
know what, a lot of people
like hearing like talking about some stuff like

1517
02:00:27.560 --> 02:00:32.000
this. If you think about the
amount of wiring in a home, and

1518
02:00:32.119 --> 02:00:39.640
much of that wiring is not supplying
power but switching and signaling. And I

1519
02:00:39.840 --> 02:00:47.159
always envisioned that you could have switching
and signaling done with very tiny, low

1520
02:00:47.239 --> 02:00:53.520
voltage wires that run through the house
and then to a central location. So

1521
02:00:53.640 --> 02:00:57.279
in other words, a switch on
a wall could work the light in that

1522
02:00:57.399 --> 02:01:00.279
room, but it could also work
the light in another room if you wanted

1523
02:01:00.279 --> 02:01:04.079
to do. In other words,
you could assign those switches with IP addresses.

1524
02:01:04.119 --> 02:01:12.439
You literally have very little wiring compared
to because to run power is easy

1525
02:01:13.000 --> 02:01:17.520
if you could just run power to
everything that needed power and not to switches,

1526
02:01:17.560 --> 02:01:23.000
then from switches to outlets, and
then outlets to fixtures and fixtures.

1527
02:01:23.079 --> 02:01:30.319
But if you ran an addressable low
voltage IP circuit or a computerized circuit out

1528
02:01:30.359 --> 02:01:34.920
throughout the house in one loop,
you could literally talk to one switch and

1529
02:01:35.039 --> 02:01:42.079
one switch could talk to the control
unit. Think of the ease of wiring

1530
02:01:42.279 --> 02:01:46.920
and the expense that would be cut
down. The processor unit would be exposed

1531
02:01:46.920 --> 02:01:49.279
where you can get to it.
So if ever that goes wrong, it's

1532
02:01:49.319 --> 02:01:54.520
a computer. But what I'm saying
is this, You program the switches to

1533
02:01:54.640 --> 02:01:59.119
work the light you want them to
work, but all of the power comes

1534
02:01:59.159 --> 02:02:05.239
from one source and it's totally independent
from the switchers. Because the switchers are

1535
02:02:05.279 --> 02:02:11.279
really what takes the wear, it
may not be too far off. And

1536
02:02:11.319 --> 02:02:17.079
if you had solid solid state program
a programmable switching, and then you had

1537
02:02:17.159 --> 02:02:24.239
power which was separate, because the
power going through switches is what could causes

1538
02:02:24.319 --> 02:02:30.239
whear. I mean, that's really
truly the problem with electricals. It's where

1539
02:02:30.279 --> 02:02:34.039
relays and switches take power. That's
where the wear happens, right, because

1540
02:02:34.079 --> 02:02:39.239
really with electrical there's not much to
break. Where do you get the breaks

1541
02:02:39.359 --> 02:02:43.720
in breakers in switches? That's exactly
right, exactly, Yeah, once in

1542
02:02:43.760 --> 02:02:45.680
a blue moon you'll get a and
as usually because somebody drove a nail or

1543
02:02:45.680 --> 02:02:48.479
something. Yeah, you don't get
wiring going or you don't get an outlet

1544
02:02:48.560 --> 02:02:54.359
actually going bad, you get mechanically
the outlet going bad because people pulling the

1545
02:02:54.359 --> 02:02:58.119
way they pull out cores. Have
you I've seen some of these outlets,

1546
02:02:58.119 --> 02:03:00.439
I swear to god, I laugh
where a plug literally falls out, I

1547
02:03:00.439 --> 02:03:04.439
mean because it can't grip and that's
just from abuse. But that's not because

1548
02:03:04.479 --> 02:03:11.640
of the electrical component. So I
think, and I'm not sure why this

1549
02:03:11.720 --> 02:03:16.800
hasn't happened Addressable circuitry and a home, because all the technology is there to

1550
02:03:16.920 --> 02:03:26.079
have a home completely for signaling and
sensing like the everything being low voltage ease,

1551
02:03:26.359 --> 02:03:30.680
tiny tiny wiring. You could even
literally have it probably Wi Fi.

1552
02:03:30.920 --> 02:03:33.359
You probably don't even need wires when
you think about it. You could have

1553
02:03:33.479 --> 02:03:39.439
Wi Fi switching and sensing and the
only thing that you would wire for power

1554
02:03:39.800 --> 02:03:45.039
and it would all be wired together
because you can literally send power to specific

1555
02:03:45.119 --> 02:03:48.720
things if you if you wired the
right way. I just don't, I

1556
02:03:48.840 --> 02:03:53.239
just could never. What would you
do? You You would send power out

1557
02:03:53.279 --> 02:03:58.039
to a central unit to send it
out to your to your outlets and and

1558
02:03:58.039 --> 02:04:00.880
and to your not to your outlets
you always be energized, but your to

1559
02:04:00.920 --> 02:04:06.439
your you know, fixtures of all
kinds. But plumbing. Plumbing can never

1560
02:04:06.560 --> 02:04:11.439
change. I mean the only thing
that can change is the way you bring

1561
02:04:11.520 --> 02:04:14.279
water to it. Well, you
know, I mean you just think about

1562
02:04:14.319 --> 02:04:17.199
galvanized to lead piping, to copper
piping. Yeah, of course. Now

1563
02:04:17.319 --> 02:04:20.520
to me, I don't know why
are most homes built with pecks now or

1564
02:04:20.520 --> 02:04:24.960
with at least that song? Why
would you ever want a copper Why would

1565
02:04:24.960 --> 02:04:30.039
you ever want to sweat pipes?
And they're unreliable, I mean they're subject

1566
02:04:30.079 --> 02:04:36.600
to the calcifications and and minerals of
water so really our new construction are they

1567
02:04:36.720 --> 02:04:45.920
using I think I think probably of
all new construction is pecks or that type

1568
02:04:45.920 --> 02:04:47.920
of material. Yeah, because it's
better for the environment. And the only

1569
02:04:47.960 --> 02:04:51.199
time you're going to have a problem
is someone drives a nail through it or

1570
02:04:51.319 --> 02:04:57.159
at the point of connection. But
that's easy to get to, right,

1571
02:04:57.279 --> 02:05:02.079
So the inline walls. But whereas
with copper, you could literally have because

1572
02:05:02.119 --> 02:05:09.399
of the water chemistry, and PEX
is impervious to water chemistry. Whereas copper,

1573
02:05:10.119 --> 02:05:14.399
do you guys ever you run across
these right, corrosion mineralization right in

1574
02:05:14.439 --> 02:05:16.640
the middle, you could have it
in a wall exactly. It'll it'll eat

1575
02:05:16.640 --> 02:05:20.399
through the copper eventually if you have
poor water quality. Yeah. So in

1576
02:05:20.439 --> 02:05:26.119
any case, I think plumbing the
delivery system, you know, But as

1577
02:05:26.199 --> 02:05:29.640
far as faucets and toilets, there's
nothing new under the sun, is there.

1578
02:05:30.079 --> 02:05:32.960
I mean really, no, I
mean not really, I mean you

1579
02:05:33.000 --> 02:05:38.880
get you know, pressurized tanks and
toilets. Yeah, that's true. Less

1580
02:05:38.920 --> 02:05:43.680
water, there's like more power.
You know, have redesigned the drain systems

1581
02:05:43.680 --> 02:05:46.520
and the pea traps and so you
know, it's all about redesigning. But

1582
02:05:46.600 --> 02:05:50.680
no, the basic functions of plumbing
still apply. And then hot air heat

1583
02:05:50.920 --> 02:05:56.720
seems to me to be such an
inefficient but it's it's so inexpensive compared to

1584
02:05:56.880 --> 02:06:00.079
water heat that that's why we have
it, right, And then radiant heat

1585
02:06:00.880 --> 02:06:06.279
would be the way to go,
efficient but expensive because of electricity and our

1586
02:06:06.279 --> 02:06:12.600
electrical costs or astronomical hair right,
And if you go and if solar ever

1587
02:06:12.760 --> 02:06:19.000
becomes ubiquitous with construction, like where
they build in certain solar elements to a

1588
02:06:19.039 --> 02:06:27.760
home, I think there's no question
that these electrical radiant systems would be the

1589
02:06:27.800 --> 02:06:31.239
best. Yes, along with heat
pumps. And now are you installing heat

1590
02:06:31.239 --> 02:06:35.680
pumps or furnaces that have dual systems
because of solar systems? Oh? Well

1591
02:06:35.760 --> 02:06:40.720
yeah, I mean we still are
even without solar, we install a lot

1592
02:06:40.720 --> 02:06:43.560
of heat pumps, you do,
yes, So is that in addition to

1593
02:06:43.600 --> 02:06:45.600
the hot air? Right? I
mean, excuse me, they're all hot

1594
02:06:45.640 --> 02:06:48.640
air. But is it in addition
to the regular gas fired furnace? Yeah?

1595
02:06:48.680 --> 02:06:51.199
So a heat pump, you know, it works just like an air

1596
02:06:51.279 --> 02:06:57.159
conditioner. What a lot of people
don't realize that the air conditioner is doing

1597
02:06:57.359 --> 02:07:00.800
is it's it's not blowing cold air
into your house. So it's taking the

1598
02:07:00.840 --> 02:07:04.079
hot out right. Where a heat
pump works in just the exact opposite.

1599
02:07:04.119 --> 02:07:09.880
It's pulling heat from the from the
outside inside. And so even on a

1600
02:07:10.000 --> 02:07:13.720
very cool day, there's heat in
the air that the heat pump can pull

1601
02:07:13.760 --> 02:07:16.920
from the outside into your home.
But but a heat pump is more expensive

1602
02:07:16.960 --> 02:07:21.279
to operate, isn't it. Well, yeah, because of the electricity.

1603
02:07:21.760 --> 02:07:28.840
Yeah, but they're technically more efficient
the aren't they. Yes? Yes,

1604
02:07:30.600 --> 02:07:32.359
And so you know, do you
think they'll ever be a time where a

1605
02:07:32.439 --> 02:07:35.960
central AC and a heat pump will
be enough you won't need a furnace,

1606
02:07:36.359 --> 02:07:41.600
I believe so. Yeah. And
it's and again it's probably not too far

1607
02:07:41.640 --> 02:07:45.560
off because that in itself will run
cleaner than let's say gas. And there's

1608
02:07:45.560 --> 02:07:47.960
a big push and it might be
regulated. I mean it might be.

1609
02:07:48.079 --> 02:07:56.039
I mean there's regulations right now.
So we're we're moving that direction. Anyway.

1610
02:07:56.039 --> 02:07:58.680
We got more coming up three h
three seven to one three talk.

1611
02:07:58.720 --> 02:08:01.880
We got time for phone calls as
well. Three oh three Martino or three

1612
02:08:01.960 --> 02:08:09.800
oo three sixt two seventy four sixty
six Go with a sure thing Denver's best

1613
02:08:09.880 --> 02:08:13.920
roofer Excel Roofing dot Com. You
don't pay a cent until you're content.

1614
02:08:18.279 --> 02:08:22.600
Time for an insurance check up free
no obligation comparison call Compass Insurance paying too

1615
02:08:22.640 --> 02:08:26.920
much your coverage at dozens of insurance
companies find out now three oh three seven

1616
02:08:28.000 --> 02:08:31.680
seven to one Help. You'll think
you're his only customer when you choose Frank

1617
02:08:31.720 --> 02:08:35.279
durand the real estate Man dot com
to list your home with Remax Alliance three

1618
02:08:35.359 --> 02:08:52.920
oh three nine two zero sixteen twenty
two. Hi Tom Martino, your troubleshooter

1619
02:08:54.039 --> 02:08:58.279
three O three seven to one three
talk three O three seven one three eight

1620
02:08:58.319 --> 02:09:07.199
two five five. Bonnie is on
the line, and what is going on?

1621
02:09:09.439 --> 02:09:13.880
I really love your show. I've
been listening since you first came on

1622
02:09:13.920 --> 02:09:18.439
the air, and I find it
to be lots of fun and real interesting

1623
02:09:20.119 --> 02:09:26.439
and the person learns a lot.
I have a problem where I've learned to

1624
02:09:28.439 --> 02:09:31.239
a situation where I don't know what
to do because I was trying to get

1625
02:09:31.279 --> 02:09:39.960
my stuff moved. But my friends
and people that have contacted have you know

1626
02:09:39.079 --> 02:09:43.199
it would either been on vacation or
Okay, what do you need help with?

1627
02:09:43.319 --> 02:09:46.560
What do you need help with?
Okay? And I have what I

1628
02:09:46.600 --> 02:09:52.479
need? Is I need to have
somebody to help me get this spriniture and

1629
02:09:52.840 --> 02:09:58.079
boxes out of the apartment because I
have a deadline there. They're telling us

1630
02:09:58.640 --> 02:10:03.800
to get out the apartment and I
have this deadline, and okay, are

1631
02:10:03.840 --> 02:10:09.199
you being evicted or are you being
uh just moving on on your own?

1632
02:10:09.159 --> 02:10:13.560
Well, they're they're requiring us to
get out because we're doing renovations on the

1633
02:10:13.600 --> 02:10:18.199
apartment. And they, oh,
I see, and where are you moving

1634
02:10:18.239 --> 02:10:22.640
to? I don't even I don't
even have a place where I can move

1635
02:10:22.720 --> 02:10:26.720
to yet I'm trying to. So
I decided I could just get my stuff.

1636
02:10:28.199 --> 02:10:30.359
Funny when I mean, when do
you have to be out of there?

1637
02:10:30.760 --> 02:10:33.279
When do you have to be out
of there at the end of June?

1638
02:10:33.760 --> 02:10:35.920
And I have to get Wait a
minute, at the end of June,

1639
02:10:35.960 --> 02:10:41.399
you're talking about like a few days? Yes? Yes? And who

1640
02:10:41.399 --> 02:10:46.359
have you how many boxes? What
about your furniture? What are you doing

1641
02:10:46.399 --> 02:10:48.960
with that? Well, it's going
to donate it to some of these companies

1642
02:10:50.159 --> 02:10:54.119
like to you know, are and
do you okay? So you have no

1643
02:10:54.199 --> 02:10:58.840
idea where you're going? Are you
going to be homeless? Unless if I

1644
02:10:58.880 --> 02:11:03.479
have this furniture out of you,
then I think i'd have time to find

1645
02:11:03.479 --> 02:11:07.399
a place to move to, but
I couldn't. Why have you waited so

1646
02:11:07.520 --> 02:11:11.560
long? Dear? I'm just trying
to figure this out. Why have you

1647
02:11:11.640 --> 02:11:16.800
waited so long? I've been really, really sick, and it takes me

1648
02:11:16.960 --> 02:11:20.600
really long to pack my stuff,
and you know, I want to tell

1649
02:11:20.640 --> 02:11:22.680
me, Okay, okay, one
thing at a time. How many boxes?

1650
02:11:24.560 --> 02:11:31.880
Okay, how about maybe ten thirteen
boxes? And okay, box stuff?

1651
02:11:31.960 --> 02:11:35.399
My arms and hands are really really
you have ten, let's just say

1652
02:11:35.399 --> 02:11:39.239
ten to fifteen boxes? And where
are you going to? Where do you

1653
02:11:39.279 --> 02:11:41.279
need the boxes moved? You don't
have a place to move them? Is

1654
02:11:41.319 --> 02:11:45.359
that right? Well? Yeah,
I thought maybe I would just, you

1655
02:11:45.399 --> 02:11:48.880
know, don't ate them to somebody, like to one of the you know,

1656
02:11:50.199 --> 02:11:54.720
so you so you're not taking anything
with you at all? No,

1657
02:11:54.840 --> 02:11:58.439
I thought I would just donate the
stuff out. Well, what about your

1658
02:11:58.439 --> 02:12:01.119
clothes? What are you doing about
clothes? Thing and personal items? Well?

1659
02:12:01.159 --> 02:12:05.640
I would take some of the clothes
I need, but then I would

1660
02:12:05.279 --> 02:12:11.000
just donate like my TV and my
bedroom furniture and all. How old is

1661
02:12:11.039 --> 02:12:18.199
your stuff? It's it's pretty good
shape, I would say, so if

1662
02:12:18.239 --> 02:12:22.920
you want to donate it, though, what's the consequence of you just leaving

1663
02:12:22.960 --> 02:12:26.279
it? Did this apartment complex say
you could come back after they do the

1664
02:12:26.359 --> 02:12:33.800
renovation. No, they just they're
just redoing the apartments and they give you

1665
02:12:33.800 --> 02:12:37.800
a deadline to move out, and
even if you pay your rent, you

1666
02:12:37.840 --> 02:12:41.159
know, and if you don't,
you're gonna I would okay, okay,

1667
02:12:41.199 --> 02:12:46.920
listen, listen Vannie. So if
you just want to leave, my question

1668
02:12:46.079 --> 02:12:50.560
is what difference does it make if
you move the stuff if you don't want

1669
02:12:50.600 --> 02:12:54.199
it, What difference does it make? Well, because I can't read the

1670
02:12:54.199 --> 02:13:00.359
stuff here because they're probably charging me
for you know, just leaving this part

1671
02:13:00.439 --> 02:13:05.000
apartment like it is. Okay,
I see set the apartments out. Are

1672
02:13:05.039 --> 02:13:09.560
all your neighbors moving? Did they
all manage to get out? Well,

1673
02:13:09.680 --> 02:13:16.880
they're they've been doing departments one at
a time and everybody, yeah, they've

1674
02:13:16.880 --> 02:13:20.439
had they had moved out, and
then they renovate apartments and then they So

1675
02:13:20.520 --> 02:13:26.199
you need you need help finding someone
to move your stuff? Did you call

1676
02:13:26.279 --> 02:13:30.760
the places? You know a lot
of times they'll come and get stuff if

1677
02:13:30.800 --> 02:13:33.159
you donate it. Did you know
that good Will will come and pick stuff

1678
02:13:33.239 --> 02:13:41.079
up? Well? I tried,
like the places, and they have all

1679
02:13:41.119 --> 02:13:45.119
these rules where you have to take
your runsure out to the parking lot and

1680
02:13:45.279 --> 02:13:48.199
place it out on the parking lot, and and I can't carry all this

1681
02:13:48.319 --> 02:13:56.359
furniture. And do you have any
money to hire people like like like to

1682
02:13:56.479 --> 02:14:00.279
move, like moving companies or something
like that. I'm just curious, like

1683
02:14:00.359 --> 02:14:03.479
handyman or something. I mean,
are you asking me to find people who

1684
02:14:03.640 --> 02:14:11.159
might come over there and move your
stuff free? Well, I'm just kind

1685
02:14:11.199 --> 02:14:13.720
of stopped. I don't know.
No, I understand, I understand.

1686
02:14:13.720 --> 02:14:20.680
That's why I'm asking Listen, I'm
asking questions. Are you asking for free

1687
02:14:20.960 --> 02:14:24.920
help from some people that could help
you free of charge? Well, and

1688
02:14:26.039 --> 02:14:31.920
that was available, that would be
wonderful if I Yeah, But what I'm

1689
02:14:31.960 --> 02:14:35.399
more concerned that you don't have a
place to go for yourself. I'm very

1690
02:14:35.439 --> 02:14:41.520
concerned you have absolutely no idea.
You understand that it's gonna take you more

1691
02:14:41.560 --> 02:14:43.920
than just a few days to find
a place, do you know that?

1692
02:14:45.920 --> 02:14:52.479
Yes? But I have time because
it takes me so long to Fanny Fannie.

1693
02:14:52.600 --> 02:14:56.279
I understand you say your arms are
getting sore, but I'm asking you

1694
02:14:56.319 --> 02:15:01.640
this, Okay, what good is
it going to do if you pack everything

1695
02:15:01.720 --> 02:15:05.000
up? And move it out if
you have nowhere to go, well,

1696
02:15:05.439 --> 02:15:11.359
if I get some company that donated
to them, that would be good,

1697
02:15:11.439 --> 02:15:16.319
and then I'll have enough days to
find the police. What makes you think

1698
02:15:16.479 --> 02:15:20.079
you don't have enough days now to
find a place. Do you really believe?

1699
02:15:20.359 --> 02:15:24.159
Do you believe that you can find
a place before the end of the

1700
02:15:24.199 --> 02:15:30.920
month. I'm hoping I could.
Where are you gonna? Okay? Are

1701
02:15:30.920 --> 02:15:35.479
you looking for a motel? Are
you looking for another apartment? What are

1702
02:15:35.520 --> 02:15:41.680
you looking for? It would probably
I guess another apartment there, but you

1703
02:15:41.760 --> 02:15:46.199
have nothing to put in the apartment, so okay with just having a bed.

1704
02:15:46.880 --> 02:15:50.640
I mean, at this point,
I just how long have you been

1705
02:15:50.680 --> 02:15:54.119
there? Vonnie? Fonnie? How
long have you been where you are?

1706
02:15:54.720 --> 02:16:00.520
About fourteen years? How old are
you? And they're just chicking? I'm

1707
02:16:00.800 --> 02:16:03.840
seventy six years old? No,
no, no, no, hold on,

1708
02:16:03.760 --> 02:16:07.840
hold on, Fannie, you're a
seventy six year old woman with no

1709
02:16:07.960 --> 02:16:16.000
idea where you're going in six days. Well, I want to find a

1710
02:16:16.039 --> 02:16:20.760
place that I'd tell enough time to
find a place if I could get this

1711
02:16:20.800 --> 02:16:24.039
place clear, Fannie, listen to
me, okay, listen to me.

1712
02:16:24.359 --> 02:16:26.840
Do you have a deposit with them
that you want to get back. Is

1713
02:16:26.840 --> 02:16:31.159
that what you're looking for? Yes? How much is the deposit as five

1714
02:16:31.239 --> 02:16:41.520
hundred? My recommendation you're seventy six
years old, Honest to God, my

1715
02:16:41.719 --> 02:16:48.559
recommendation is that you take what you
want and you find another place and forget

1716
02:16:48.600 --> 02:16:50.479
about getting someone to move it.
I'm not kidding you. By the way,

1717
02:16:50.920 --> 02:16:54.319
there's nothing they can do to you
now. Even if they took the

1718
02:16:54.360 --> 02:16:58.440
five hundred dollars, it would be
well worth it. You need to find

1719
02:16:58.520 --> 02:17:05.239
you've waited way too long. You
need to start thinking about where you are

1720
02:17:05.319 --> 02:17:13.079
going to go as Are you on
Social Security? Yes? Well I figured

1721
02:17:13.159 --> 02:17:16.040
that, Yes I do that.
They're going to charge me for the time

1722
02:17:16.479 --> 02:17:22.399
the time that I you know,
hold on a second, Hold on,

1723
02:17:22.559 --> 02:17:28.639
deputy, Doc, Doc, are
you there? Doc? Just hold on,

1724
02:17:30.120 --> 02:17:31.840
doc? Are you there? Doc? Ended up having to leave,

1725
02:17:33.559 --> 02:17:35.360
But we need we need someone to
help her out there. We will be,

1726
02:17:35.399 --> 02:17:39.079
Honest to God, do I want
her to stop worrying about them charging

1727
02:17:39.079 --> 02:17:43.399
her? For God's sakes, if
they're doing major construction, they're going to

1728
02:17:43.479 --> 02:17:48.040
clean out crap anyway. She needs
to get her priority straight. I feel

1729
02:17:48.079 --> 02:17:52.479
sorry for this woman. She's literally
going to be homeless. You don't want

1730
02:17:52.479 --> 02:17:58.879
to be homeless at seventy six years
old, Tom, this is Bo.

1731
02:18:00.200 --> 02:18:03.719
She could try Ronda's place well right
now, right now, Bo, if

1732
02:18:03.760 --> 02:18:07.440
you can just help her out,
let's just right now, maybe even contact

1733
02:18:07.440 --> 02:18:11.159
the landlord. What we need to
do is get her out of there and

1734
02:18:11.200 --> 02:18:15.280
get her a place temporarily at least. I'm Tom Martine. We have more

1735
02:18:15.319 --> 02:18:20.239
coming up. Go with a sure
thing Denver's Best Roofer Excel Roofing dot com.

1736
02:18:20.280 --> 02:18:26.120
You don't pay a cent until you're
content than time for an insurance checkup

1737
02:18:26.159 --> 02:18:31.639
free no obligation comparison call Compass Insurance
paying too much your coverage at dozens of

1738
02:18:31.680 --> 02:18:35.639
insurance companies find out now three oh
three seven seven to one help. You'll

1739
02:18:35.680 --> 02:18:39.520
think you're his only customer when you
choose Frank durand the real estate Man dot

1740
02:18:39.520 --> 02:18:45.840
com to list your home with Remax
Alliance three oh three nine two zero sixteen twenty two