WEBVTT 1 00:00:00.640 --> 00:00:13.240 Yeah, ripped off news didn't need advice, so you don't have come a 2 00:00:13.320 --> 00:00:20.079 run anxious astas as you can. Shooter's gonna help. Come man, this 3 00:00:20.800 --> 00:00:27.839 is the Troubleshooter Show. No, Tom Martino, Hi, Tom Martino here, 4 00:00:27.879 --> 00:00:30.640 welcome to the show. We got all kinds of stuff going on. 5 00:00:30.960 --> 00:00:36.000 Hey, did you have a great weekend? So many people took off My 6 00:00:36.240 --> 00:00:40.200 god, they were all on the roads. But we're back to back to 7 00:00:40.280 --> 00:00:44.479 life right. In fact, I got a saying here that I want you 8 00:00:44.560 --> 00:00:51.759 to uh, I want you to adhere to and that is a master Listen 9 00:00:51.799 --> 00:01:00.159 to me. In the art of living draws no sharp distinction between work and 10 00:01:00.200 --> 00:01:11.439 play. I know you're thinking that can't be no distinction between labor and leisure, 11 00:01:11.719 --> 00:01:21.400 or mind and body. I don't think me to education and recreation. 12 00:01:22.799 --> 00:01:27.079 Why you hardly know which is which, and you simply pursue all of them 13 00:01:29.000 --> 00:01:32.840 with happiness and gratitude? Am I am I too much? Pollyanna? Why 14 00:01:32.879 --> 00:01:34.840 what? What? Why do you say it wouldn't work for you? Doc? 15 00:01:34.159 --> 00:01:37.840 Well, I don't think. I don't think what I did for work 16 00:01:37.879 --> 00:01:41.239 would be very Oh come on, you loved it? No, no, 17 00:01:41.280 --> 00:01:44.599 but it wouldn't be I did love it, but it wouldn't be play. 18 00:01:44.959 --> 00:01:49.599 I think that would be a little bit whin up in jail. You know 19 00:01:49.640 --> 00:01:55.239 what I'm saying. You make you make no sharp distinction between work and play, 20 00:01:55.439 --> 00:02:01.840 meaning that your enjoyment, your attitude, your gratitude, your energy, 21 00:02:02.560 --> 00:02:10.439 your dedication, your passion is equal. You definitely don't take it lightly when 22 00:02:10.439 --> 00:02:15.840 you're going to deliver babies as a doctor, or like Paul here the waterman, 23 00:02:15.199 --> 00:02:19.039 you're going to put in a water system. I mean, truly, 24 00:02:19.960 --> 00:02:23.000 if we could all just enjoy what we do and do what we enjoy. 25 00:02:23.360 --> 00:02:27.400 Now again, there are some people saying, are you kidding me? Tom, 26 00:02:27.400 --> 00:02:30.039 I'm at a factory and I'm working my ass off. How dare you? 27 00:02:30.199 --> 00:02:35.639 I mean, I understand that, but there are ways that we can 28 00:02:35.680 --> 00:02:42.319 do that. You know that brings up an interesting study about workers. Do 29 00:02:42.400 --> 00:02:46.560 you know? Now? This is according to Fortune Magazine, with all of 30 00:02:46.599 --> 00:03:00.400 their research, sixty percent of employees cannot go thirty minutes without being distracted without 31 00:03:00.439 --> 00:03:04.599 some kind of a mental break in what they're doing. Now, I must 32 00:03:04.639 --> 00:03:08.800 be some kind of freak because I get like involved in something and I can't 33 00:03:08.840 --> 00:03:14.199 let it go. I mean, I just shut everything out sometimes. But 34 00:03:14.319 --> 00:03:23.159 think about that, sixty sixty percent of the employees they can't go and they're 35 00:03:23.240 --> 00:03:30.319 interrupted with everything everything, Like social media is number one distraction right now for 36 00:03:30.360 --> 00:03:35.240 people at work. Can you imagine paying somebody to work for you, and 37 00:03:36.080 --> 00:03:46.439 every ten minutes or so they're going on social media or sometimes it's a game. 38 00:03:47.639 --> 00:03:59.919 They're smartphone for anything and then surfing the internet and pretending they're working anyway. 39 00:04:00.319 --> 00:04:05.039 Three three seven to one three talk is our number seven one three eight 40 00:04:05.039 --> 00:04:11.159 two five five, or you can call three oh three Martino three oh three 41 00:04:12.080 --> 00:04:16.759 six two seven eight four six six. Sharon is on the line right now, 42 00:04:16.839 --> 00:04:20.800 wants to talk about She called in a week ago and she was working 43 00:04:20.800 --> 00:04:24.480 with Deputy Doc on something. Doc. Do you know what this is about? 44 00:04:24.680 --> 00:04:28.759 I do. Let's let Sharon speak. Okay, Sharon, this has 45 00:04:28.839 --> 00:04:34.879 to do with a health related meeting put on by a chiropractor in Boulder, 46 00:04:35.120 --> 00:04:40.439 right or excuse me. This is Boulder, Boulder City, Nevada. You 47 00:04:40.560 --> 00:04:44.959 signed up for a three year program for six grand and man, I gotta 48 00:04:45.000 --> 00:04:50.360 tell you, I am so oh god. It's not just chiropractors, but 49 00:04:50.720 --> 00:04:56.519 but all of these programs that people get hooked into In my opinion, when 50 00:04:56.560 --> 00:04:59.839 it has to do with health and wellness, people should have a back to 51 00:05:00.120 --> 00:05:03.160 or be able to get out of any contract. They should never be held 52 00:05:03.160 --> 00:05:06.519 to them all in this program. They don't like Sharon. What's going on? 53 00:05:06.720 --> 00:05:12.879 What happened when you How did you find out about this Boulder City, 54 00:05:12.959 --> 00:05:18.439 Nevada program? Well? I got a card in the mail and it was 55 00:05:19.120 --> 00:05:24.519 about a diabetic meeting. It was very close to where I live, so 56 00:05:24.720 --> 00:05:29.519 I signed up for it, and you know, he gave a two hour 57 00:05:29.680 --> 00:05:32.240 talk. It was very importing and he said he could help you with your 58 00:05:32.360 --> 00:05:41.000 diabetes. Well he said, uh, he can't cure anything, but okay, 59 00:05:41.079 --> 00:05:46.399 well help with all the issues people were having. It wasn't just diabetic 60 00:05:46.560 --> 00:05:54.279 problems, it was other health issues too. He was saying that, you 61 00:05:54.319 --> 00:06:00.360 know, with this program he could help. And what did the program? 62 00:06:00.439 --> 00:06:03.800 What did the program entail? By the way, our numbers three all three 63 00:06:04.040 --> 00:06:10.319 seven one three talk three all three seven to one three eight two five five. 64 00:06:10.639 --> 00:06:15.959 What did the program entail? Well, it entailed first of all, 65 00:06:16.240 --> 00:06:23.079 if you signed up, you got a large uh container of a powdered drink 66 00:06:23.680 --> 00:06:29.519 mix and then you mix it with water or juice. My daughter was going 67 00:06:29.600 --> 00:06:32.120 to sign up with me, and then I found out she didn't like it. 68 00:06:32.199 --> 00:06:35.199 She didn't want to go through the program. What else in addition to 69 00:06:35.279 --> 00:06:39.759 the powder drink? What else did you do? Yeah? Also they were 70 00:06:39.879 --> 00:06:46.439 to send some vitamins that you swallow, and I don't know what else because 71 00:06:46.480 --> 00:06:50.519 I canceled it right away. I didn't want it because after it Okay, 72 00:06:50.759 --> 00:06:57.040 now did it have anything to do since he's a chiropractor with any chiropractic adjustments 73 00:06:57.519 --> 00:07:01.480 or exams? Or was it mainly just a powdered drink mix and settlements? 74 00:07:01.839 --> 00:07:06.720 You could have some blood work and you can have an exam. Now that 75 00:07:06.879 --> 00:07:13.720 was part of the program. Yes, regular blood work or what? Well? 76 00:07:13.759 --> 00:07:17.759 I'm not sure because I didn't get into that. I thought, okay, 77 00:07:17.800 --> 00:07:23.399 fine, you so so you basically wanted out. So what happened? 78 00:07:23.879 --> 00:07:26.560 Did you read the program and you weren't able to get out or what? 79 00:07:28.800 --> 00:07:35.120 Yes, he had marked some things on the sheet that I signed, and 80 00:07:36.240 --> 00:07:41.199 he had marked I was a VIP member and things like that, and I 81 00:07:41.399 --> 00:07:45.319 was not, but he was in a hurry. How long you changed your 82 00:07:45.319 --> 00:07:50.800 mind when right after you signed it? No, I looked over the whole 83 00:07:50.839 --> 00:07:57.279 program and read some detailed information. Was it about a week? What give 84 00:07:57.279 --> 00:08:01.399 me a time frame? About a week? Yeah? And then I and 85 00:08:01.800 --> 00:08:05.199 then and then when you called a week later to get out of it, 86 00:08:07.040 --> 00:08:11.959 Well, Tom, she had put down one thousand dollars and then was obligated 87 00:08:11.279 --> 00:08:16.000 for another six thousand dollars for the remainder of the program, and she wanted 88 00:08:16.040 --> 00:08:22.079 to get all of that back. Okay. And what did they say, 89 00:08:22.279 --> 00:08:24.800 Yester, the doc. Did you ever talk to him? Well, Sharon 90 00:08:24.879 --> 00:08:28.600 was unable to. I gave the I talked to them, and Sharon, 91 00:08:28.639 --> 00:08:35.679 how long was it after I talked to them that they called you? They 92 00:08:35.720 --> 00:08:39.679 called me that same day, Yeah, the same way. What happened when 93 00:08:39.720 --> 00:08:46.399 they called Well, first of all, they charged me two thousand dollars on 94 00:08:46.480 --> 00:08:50.559 my credit card the day after I signed the contract, and then I was 95 00:08:50.600 --> 00:08:56.480 shocked about that. And then when doctor Kent called, Well, so you 96 00:08:56.559 --> 00:09:03.200 had two thousand dollars paid in right right away? Yeah? Yeah? And 97 00:09:03.240 --> 00:09:09.000 did you expect well, how were you expecting to pay for it? Well? 98 00:09:09.039 --> 00:09:11.120 I was going to have my daughter help me pay for it, okay, 99 00:09:11.120 --> 00:09:15.200 but your credit card was charged. You must have known they were going 100 00:09:15.279 --> 00:09:18.679 to do something if you gave him your credit card, that's true. But 101 00:09:18.759 --> 00:09:24.600 he told me I had three and a half to four years to pay it 102 00:09:24.639 --> 00:09:28.960 off. Well, hold on, it was a six thousand dollars program. 103 00:09:28.039 --> 00:09:33.440 They took two thousand the day later, right, yes, And then how 104 00:09:33.440 --> 00:09:41.879 were you supposed to pay the other four thousand? Pay monthly? Okay? 105 00:09:41.159 --> 00:09:48.080 And how much monthly? It was two hundred dollars okay? So anyway, 106 00:09:48.120 --> 00:09:54.120 what what happened then you changed your mind? Basically when you wanted to cancel? 107 00:09:54.240 --> 00:09:58.759 Did they say they would get to keep some money. No, they 108 00:09:58.840 --> 00:10:01.720 just said it cancel it. It's not possible, okay. So anyway, 109 00:10:03.000 --> 00:10:05.600 what happened then? Do we have a good result here? After doc called 110 00:10:05.720 --> 00:10:09.600 or what? Yes? Yes, Uh, well yeah, she gave me 111 00:10:09.679 --> 00:10:18.240 his number and I did call him, and uh he called uh the company 112 00:10:18.519 --> 00:10:22.440 and then said that, uh, you know, he was representing me and 113 00:10:24.120 --> 00:10:30.200 that I wanted to get out of the program, and so uh you know, 114 00:10:31.879 --> 00:10:35.879 uh they had called me back a couple of times because I didn't sign 115 00:10:37.000 --> 00:10:39.440 some of the paperwork there. Nice, So what what ended up happening? 116 00:10:39.480 --> 00:10:43.840 I'm curious? Oh yes, okay, so uh they let me out of 117 00:10:43.840 --> 00:10:50.000 the program. They returned my money. Oh my doc, this is great 118 00:10:50.080 --> 00:10:54.240 news, man, that's why. Great way to start off the week. 119 00:10:54.320 --> 00:11:01.879 Tom. Oh, so she got the six thousand dollars taking away, plus 120 00:11:01.919 --> 00:11:07.879 you had home money back that she had given them. Yeah, and plus 121 00:11:07.879 --> 00:11:13.120 I didn't have that oh the two hundred of a month. Oh my gosh. 122 00:11:11.879 --> 00:11:16.759 Oh hey, I am so happy you call. I am so happy 123 00:11:16.799 --> 00:11:20.720 you called us. That's great news. Oh, I know, I know. 124 00:11:22.080 --> 00:11:24.759 Listen, I want to I want to make a blanket statement here. 125 00:11:24.960 --> 00:11:26.159 And by the way, first of all, I want to do that. 126 00:11:26.720 --> 00:11:31.200 I want to why isn't my dinger not working? Oh, never mind, 127 00:11:31.799 --> 00:11:33.480 that's a personal problem. Hold on, let me let me just do this. 128 00:11:35.120 --> 00:11:37.919 Let me get this dinger working. It's been a long holiday weekend. 129 00:11:39.000 --> 00:11:43.440 Let me get my dinger out there we go, all right, now, 130 00:11:43.039 --> 00:11:48.799 let me explain something. I want to give some blanket statements about these kinds 131 00:11:48.799 --> 00:11:52.480 of programs, because you know, I'm part of a concierge medicine program with 132 00:11:52.600 --> 00:11:56.279 Grossman Wellness. But I'm going to tell you how they operate. I want 133 00:11:56.320 --> 00:12:01.559 to tell you how good programs operate, like, for example, Denverregen dot 134 00:12:01.559 --> 00:12:03.679 Com and all of those, And I want to tell you how bad programs 135 00:12:03.759 --> 00:12:07.679 operate, and we'll do that coming up. Plus, I'll take Joey's call 136 00:12:09.279 --> 00:12:13.440 on a waterline issue. And then we have Paul Thewaterman with US Waterpros dot 137 00:12:13.480 --> 00:12:16.720 net to talk about water quality and anything on your mind. Give us a 138 00:12:16.720 --> 00:12:24.360 call. Let's start off the second half of this year with happiness and solving 139 00:12:24.440 --> 00:12:28.120 problems. Of course, kicking ass. You know, I don't mean when 140 00:12:28.159 --> 00:12:30.519 you're happy, you don't have to kick ash. Sometimes you have to. 141 00:12:30.679 --> 00:12:39.240 We got more coming up. Go with a sure thing Denver's best roofer Excel 142 00:12:39.360 --> 00:12:46.120 Roofing dot com. You don't pay a cent until you're content. Time for 143 00:12:46.159 --> 00:12:50.519 an insurance check up free, no obligation. In comparison, call Compass Insurance 144 00:12:50.679 --> 00:12:54.720 paying too much your coverage at dozens of insurance companies find out now three O 145 00:12:54.840 --> 00:12:58.519 three seven to seven to one help. You'll think you're his only customer when 146 00:12:58.559 --> 00:13:01.279 you choose Frank durand the real estate Man dot com to list your home with 147 00:13:01.399 --> 00:13:09.639 Remax Alliance three all three nine two zero sixteen twenty two. I'm Tom Martino. 148 00:13:09.799 --> 00:13:15.480 You are troubleshooter three all three seven one three talk three O three seven 149 00:13:15.559 --> 00:13:20.519 one three eight two five five. By the way, Compass Insurance Group does 150 00:13:20.639 --> 00:13:24.080 insurance checkups for the asking. What you do is call them and say, 151 00:13:24.519 --> 00:13:28.720 I'd like to know if I'm paying too much. And right now a lot 152 00:13:28.720 --> 00:13:31.559 of people are paying too much, but some people are paying and they're getting 153 00:13:31.600 --> 00:13:37.120 less coverage. Three oh three nine nine six nine thousand. That's zero three 154 00:13:37.240 --> 00:13:43.200 nine nine six nine thousand a free insurance check up. Now, let's talk 155 00:13:43.240 --> 00:13:48.840 about this issue when it comes to I mean, these health programs. Let 156 00:13:48.840 --> 00:13:50.519 me just put it, say it like it is. So I go to 157 00:13:50.639 --> 00:13:54.960 Grossman Wellness and I think I pay around three hundred bucks a month. Some 158 00:13:54.960 --> 00:13:56.480 some programs are a little more a little less, depending on what you do. 159 00:13:58.120 --> 00:14:00.159 And I get all my blood work. In fact, I just had 160 00:14:00.200 --> 00:14:03.360 a telehealth appointment this morning with doctor Grossman, where I get on the phone 161 00:14:03.720 --> 00:14:07.279 at zoom. Now I can go in if I want to, but he 162 00:14:07.360 --> 00:14:09.039 knows me well enough, and we you know, I get my yearly check 163 00:14:09.120 --> 00:14:13.360 up and then I get my every three month blood work and consultations. So 164 00:14:13.080 --> 00:14:16.879 I was able with doctor Grossman to go over my blood work and he tells 165 00:14:16.919 --> 00:14:18.600 me what's good and what's bad. There's nothing really bad because if you do 166 00:14:18.639 --> 00:14:22.960 it every three months, you dial in your supplements which are included in the 167 00:14:22.000 --> 00:14:26.440 program, and your prescriptions also included. And you know, it's just a 168 00:14:26.480 --> 00:14:31.600 wonderful thing. Right. But if I told Grossman Wellness tomorrow I want to 169 00:14:31.600 --> 00:14:33.679 get out of the program, I'd be out. There's no penalty, there's 170 00:14:33.720 --> 00:14:37.840 no fast talk, and there's no promises. You know that I'm going to 171 00:14:37.919 --> 00:14:41.679 cure this or cure that, although I've never been in better health, and 172 00:14:41.720 --> 00:14:45.600 I thank God for that. But here's the other thing. Denverregen dot com 173 00:14:45.639 --> 00:14:50.440 now Grossmanwellness dot com is open to anyone. Okay, Now, Denver Regen 174 00:14:50.480 --> 00:14:54.879 does regenerative medicine hair restoration, and they also do UH. They do things 175 00:14:54.960 --> 00:15:01.120 like weight loss with semiglutide which is UH which is compounded, orpetide which is 176 00:15:01.200 --> 00:15:03.960 compound. They do a monthly fee. You change your mind, you're out. 177 00:15:05.120 --> 00:15:09.840 Here's what I'm saying. Any legitimate health program, if you're a chiropractor, 178 00:15:09.879 --> 00:15:13.919 no matter who or what you are, they should never penalize you for 179 00:15:15.000 --> 00:15:20.519 getting out. They should not require a commitment from you whatsoever. The first 180 00:15:20.759 --> 00:15:26.879 red flag and you should run is when they require you to sign up with 181 00:15:26.000 --> 00:15:33.279 a penalty if you don't complete, regardless of your satisfaction, just don't do 182 00:15:33.399 --> 00:15:37.279 it. Period. It is a sure sign of a bad sign. Don't 183 00:15:39.000 --> 00:15:43.480 do it. It's that simple. Can you imagine. I mean, there 184 00:15:43.519 --> 00:15:52.039 are so many chiropractors that are doing things like neuropathy treatments and all kinds of 185 00:15:52.120 --> 00:15:58.799 peripheral neuropathy treatments with lights and massage or lasers or this or that, or 186 00:15:58.799 --> 00:16:03.159 they're talking about type two diabetics and helping them. I'm not saying there's no 187 00:16:03.279 --> 00:16:08.240 benefit to any of these programs, but if they truly have benefit, truly, 188 00:16:08.879 --> 00:16:15.000 then they should allow a patient to go month by month period. That's 189 00:16:15.039 --> 00:16:19.240 it, month by month. And if you don't like it, you're out. 190 00:16:19.799 --> 00:16:23.320 That's what they should do. And I am sick and tired of what 191 00:16:23.360 --> 00:16:30.000 I call healthcare. Charlatan's now, let's go to the phones, and we 192 00:16:30.120 --> 00:16:33.919 have Joey with a waterline issue. Joey, what's going on? Welcome to 193 00:16:33.960 --> 00:16:38.200 the show, Joey, what's going on? Well? I want to say 194 00:16:38.200 --> 00:16:44.360 I admire your program, listening to you often. Thank you you resolve these 195 00:16:44.399 --> 00:16:49.720 problems. I do have a problem with the Denver led program. Yeah, 196 00:16:49.840 --> 00:16:57.480 I never had a leak in my line at my house and ventures Ajventchers Incorporated. 197 00:16:59.159 --> 00:17:03.480 Are you talking about Denver Water Department? Right? It's sir, and 198 00:17:03.480 --> 00:17:07.480 and their their anti lead program meaning what the pictures they give you with the 199 00:17:07.480 --> 00:17:10.799 filters or what? What are you talking about, Paul? Do you know 200 00:17:10.839 --> 00:17:15.359 about their anti Paul doubting? Of course? Is a water pro is an 201 00:17:15.400 --> 00:17:18.000 expert at water quality? What does that lead program consist of? Do you 202 00:17:18.000 --> 00:17:21.799 know? In Denver? And Paul, they mail filters out to people in 203 00:17:21.839 --> 00:17:26.160 neighborhoods where they have old water lines and then the lead exceeds the and they 204 00:17:26.200 --> 00:17:30.480 put the stags for me, these filters are for pictures for drinker filter right 205 00:17:30.319 --> 00:17:33.000 right now, let me just ask them real quick before I let Joey continue. 206 00:17:33.240 --> 00:17:37.640 Can let be absorbed into your skin? If you in addition to drinking 207 00:17:37.680 --> 00:17:41.039 water, is lead has to be bad? No? Yes, something that 208 00:17:41.079 --> 00:17:44.720 you don't want to drink. It's a it's a it's not terrible for bathing. 209 00:17:44.759 --> 00:17:48.480 It's just shows. It's basically it's metal does all solid. You can't 210 00:17:48.480 --> 00:17:49.759 see it, so it's not going to be absorbed in your Okay, good, 211 00:17:51.119 --> 00:17:53.799 good? So so go ahead, Joey? So am I allowed to 212 00:17:53.839 --> 00:17:57.759 give their phone number over the line. AJ Ventures Incorporated. Now, but 213 00:17:57.880 --> 00:18:03.480 what did ajres what do they have to do with Denver Water? Well, 214 00:18:03.519 --> 00:18:06.920 Denver Water is doing the repair on the lines. They mark the streets, 215 00:18:06.960 --> 00:18:10.640 they come down with paint and oh, so they're repairing your old lines. 216 00:18:11.519 --> 00:18:14.680 Well, they're trying to. They're trying. They're checking the lines. They're 217 00:18:14.720 --> 00:18:18.119 drilling into the ground and they're checking the lines to see if there's any lead 218 00:18:18.160 --> 00:18:22.880 in them. They didn't find any lead in my lines. They found that 219 00:18:22.000 --> 00:18:27.000 it was a copper okay, line, So they're checking for lead so they 220 00:18:27.079 --> 00:18:33.039 can eventually replace it. Is that right? I'd imagine or fix the fittings 221 00:18:33.039 --> 00:18:37.519 that are down there. I have pictures of the fittings and the holes. 222 00:18:37.559 --> 00:18:40.759 I went in the front yard when they're and who's aj Ventures? Is that 223 00:18:40.839 --> 00:18:45.039 the contractor they've used. That's the contractor they used. They came out to 224 00:18:45.079 --> 00:18:49.240 my house for the last three weeks since June. And what does aj ventures 225 00:18:49.240 --> 00:18:53.799 do? They did the excavating, Yes, okay, so what is your 226 00:18:53.880 --> 00:18:59.720 issue with them? They do a vack truck and they they make holes all 227 00:18:59.759 --> 00:19:04.319 the way down to your water line. And on June twentieth, I pictured 228 00:19:04.359 --> 00:19:11.119 them blocking my driveway and they were using a shop back truck and this truck 229 00:19:11.599 --> 00:19:15.559 sucks the dirt up all the way down to the water line. Well, 230 00:19:15.480 --> 00:19:22.160 I never had any outrageous bills or any leaks or anything, but I did 231 00:19:22.279 --> 00:19:25.599 notice. I took pictures of the holes and took pictures of all the lines. 232 00:19:26.200 --> 00:19:29.839 And after they were done with that hole in the front, there was 233 00:19:29.920 --> 00:19:33.640 water coming up out of that particular hole by the fence. So they tried 234 00:19:33.640 --> 00:19:37.119 to blame it on Denver Water dember Waters throw it back at them. They 235 00:19:37.200 --> 00:19:40.920 just keep going back and forth and then find case. So let me get 236 00:19:40.960 --> 00:19:44.160 this straight. I think I know where you're going with this. Are you 237 00:19:44.359 --> 00:19:52.240 saying, after aj Ventures did work on your waterline for Denver Water Department, 238 00:19:52.680 --> 00:19:56.079 they broke a hole. You think they made a hole in it or made 239 00:19:56.119 --> 00:20:00.880 it worse, and now you're getting bills for that. Yeah, it's been 240 00:20:00.960 --> 00:20:03.079 three weeks, almost four weeks going on a month. Now, how much 241 00:20:03.079 --> 00:20:07.960 more is your bill? Now? I haven't got one yet, but they 242 00:20:07.000 --> 00:20:11.680 called me kind of saying, I'll give you one hundred and fifty dollars, 243 00:20:11.680 --> 00:20:15.519 but the problem is yours. You You have to fix that line. Who 244 00:20:15.680 --> 00:20:19.160 said that dember Waters called. They called me on the phone at a different 245 00:20:19.200 --> 00:20:25.519 time. Now, so they're saying that your service line is to blame and 246 00:20:25.559 --> 00:20:30.400 that's your responsibility. Yes, Paul, Paul, you know a lot about 247 00:20:30.400 --> 00:20:37.480 this. Service lines, whether sewer or water, are ours responsibility. Responsibility 248 00:20:37.599 --> 00:20:42.519 right? But if truly right, if this company went out and they did 249 00:20:42.599 --> 00:20:47.160 the excavation and damaged it and damaged it, so they wanted to inspect the 250 00:20:47.160 --> 00:20:48.680 line to see the type of line, the type of pipe was there. 251 00:20:49.160 --> 00:20:52.799 Based upon that pipe, did it have to be replaced or not? And 252 00:20:53.039 --> 00:20:57.799 they concluded it was copper. But after they after they filled everything up, 253 00:20:59.559 --> 00:21:03.079 he started to seeing water come to the surface. And they're denying all responsibility. 254 00:21:03.160 --> 00:21:07.480 Now, do you know if they're where the break in your line is? 255 00:21:08.160 --> 00:21:15.559 Yeah, it's about four feet from the watermere. It's about four feet 256 00:21:15.000 --> 00:21:19.559 now is that anywhere near where they were probing? Oh? Yeah, I 257 00:21:19.720 --> 00:21:23.240 have pictures of the holes that they done, four holes, and they're denying 258 00:21:23.359 --> 00:21:26.640 all. I mean, what come on, there's no kind of coincidence like 259 00:21:26.680 --> 00:21:30.799 this. Hang on a second, man, this sucks, Just hang on. 260 00:21:32.119 --> 00:21:33.640 Did they pull a permit? Did they when they came out? Did 261 00:21:33.680 --> 00:21:37.480 you that's a good question. Did they have a piece of paper taped to 262 00:21:37.519 --> 00:21:40.160 your door? Was there a permit pulled? Do they have to if they're 263 00:21:40.160 --> 00:21:44.640 working for the city, That's my question. I would do go ahead. 264 00:21:45.200 --> 00:21:48.759 They didn't give me any kind of permit. Did they tell you your line 265 00:21:48.880 --> 00:21:52.680 is broken? No, they didn't say any any such thing, but they 266 00:21:52.720 --> 00:21:57.880 said it. Why then, why did they say it's your responsibility? They 267 00:21:59.400 --> 00:22:02.519 just keep going back and forth. Like I said, they point to Denver 268 00:22:02.640 --> 00:22:07.440 Water. Denver Water says it's uh, Denver Water says it's aj Ventures. 269 00:22:07.880 --> 00:22:11.440 Ajventure says it's the Denver Water. They've all come to visit with me over 270 00:22:11.440 --> 00:22:15.720 the last two three weeks. They keep coming up and talking to me that 271 00:22:15.759 --> 00:22:21.200 they're there. Actually they had a supervisor that did say for them to pick 272 00:22:21.400 --> 00:22:25.119 that line. And they went back and forth a couple more times. And 273 00:22:25.160 --> 00:22:27.680 then after the fourth of July weekend they came, both of them. They 274 00:22:27.720 --> 00:22:30.559 all called me and said it's basically your fault. Will get all right, 275 00:22:30.599 --> 00:22:33.559 hold on, we got more coming up and we're gonna we're gonna tackle this 276 00:22:33.640 --> 00:22:42.599 sucker coming right up. Go with a sure thing. Denver's best roofer Excel 277 00:22:42.720 --> 00:22:49.599 roofing dot com. You don't pay a cent until you're content time for an 278 00:22:49.640 --> 00:22:55.279 insurance check up free, no obligation. In comparison, call Compass Insurance paying 279 00:22:55.319 --> 00:22:59.400 too much your coverage at dozens of insurance companies find out now three all three 280 00:22:59.519 --> 00:23:03.519 seven seven wan help. You'll think you're his only customer when you choose Frank 281 00:23:03.599 --> 00:23:07.200 durand the real estate Man dot com to list your home with Remax Alliance three 282 00:23:07.200 --> 00:23:18.640 oh three nine two zero sixteen twenty two. Okay, I'm Tom Martino. 283 00:23:18.720 --> 00:23:26.559 You're a troubleshooter. Now. This waterline issue sucks, Joey. Here's the 284 00:23:26.559 --> 00:23:32.599 bottom line. These people can't just come back and say it's your responsibility. 285 00:23:32.640 --> 00:23:37.440 Now, technically it is if it's your service line. But if they broke 286 00:23:37.519 --> 00:23:42.799 it, they should fix it. The problem is proving it. You're gonna 287 00:23:42.839 --> 00:23:47.759 have to have someone look at it and do all of that excavating to find 288 00:23:47.759 --> 00:23:51.640 out where the leak is and how it was caused. How old is your 289 00:23:51.680 --> 00:23:56.640 waterline? Do you know? I bought the house in two thousand and seven 290 00:23:56.240 --> 00:24:07.480 and I've towlds the house. I think it's nineteen probably forty fifty, nineteen 291 00:24:07.480 --> 00:24:11.400 forty five maybe nineteen fifty. So it's possible you have an old water line 292 00:24:11.880 --> 00:24:18.519 and by them digging up to check it disturbed it and broke it. Now 293 00:24:18.279 --> 00:24:25.640 the rub is this does depreciation apply here? Can they say? Well, 294 00:24:25.720 --> 00:24:29.160 come on, man, you had an eighty year old line or whatever the 295 00:24:29.200 --> 00:24:33.119 hell it is? Right? And what do you expect what? I'm not 296 00:24:33.160 --> 00:24:37.720 sure about it? I really am not. So have you done anything so 297 00:24:38.000 --> 00:24:45.440 far to look into this? Yeah? I have pictures. On June twentieth, 298 00:24:45.039 --> 00:24:49.000 I was in the yard and took pictures of the holes they excavated. 299 00:24:49.519 --> 00:24:52.799 I got a picture of the line. Now was that hole right near where 300 00:24:52.799 --> 00:24:57.160 the water is seeping up? Right now? Exactly right right where when you 301 00:24:57.200 --> 00:25:02.000 go down and look at your meter, your meter running when everything is off? 302 00:25:02.759 --> 00:25:06.279 Yeah, you can't see a water meter? Can you like an electric 303 00:25:06.359 --> 00:25:08.640 do you, Paul? You don't see that spinning at all? To you? 304 00:25:10.480 --> 00:25:14.880 You do? Oh? You do? You do? It's a counter. 305 00:25:15.039 --> 00:25:22.119 So do you see it turning? Yeah, it's turning unless I turn 306 00:25:22.200 --> 00:25:25.079 it off. I have to turn it off. And there's actually what do 307 00:25:25.079 --> 00:25:27.319 you mean turn it off? I have to turn it off at the water 308 00:25:27.640 --> 00:25:32.559 the water source that comes from the street. I have to show. I 309 00:25:32.599 --> 00:25:34.720 don't get that. How do you How are you able to turn off the 310 00:25:34.720 --> 00:25:37.400 water from the street. They have a key, there's a there's a from 311 00:25:37.440 --> 00:25:41.400 the street, from the from the street. But can he do it as 312 00:25:41.400 --> 00:25:45.960 a homeowner? Well, if you if you purchased the tool they called a 313 00:25:45.039 --> 00:25:48.480 key in my industry, where it's a you know you can shut the water 314 00:25:48.480 --> 00:25:52.599 off because I know you have a main water shut off in your house. 315 00:25:52.039 --> 00:25:56.160 But I didn't realize he can go and turn it off from the street. 316 00:25:56.440 --> 00:26:00.359 Every every house has the ability to do that. Do they allow you to 317 00:26:00.400 --> 00:26:03.200 do that? Yeah? I guess when you're working on your water we're working 318 00:26:03.200 --> 00:26:04.759 on your water line. Some people call and ask the city to come out 319 00:26:04.759 --> 00:26:08.759 and do that for them. Okay, all right, So I guess the 320 00:26:08.799 --> 00:26:12.119 bottom line is this, what are you going to do? Are you going 321 00:26:12.200 --> 00:26:15.839 to hire somebody to figure out the source of this problem or do you expect 322 00:26:15.880 --> 00:26:21.440 them to do it. I'm hoping that we can get them to resolve it, 323 00:26:21.519 --> 00:26:26.039 because there were there I have pictures. I know it sounds logical to 324 00:26:26.160 --> 00:26:33.359 us. I don't think you should deal with aj Ventures. I think you 325 00:26:33.400 --> 00:26:37.200 should deal with Denver Water. They're the ones who did this. I mean, 326 00:26:37.240 --> 00:26:40.599 they may have hired somebody, but they have to spearhead this. They 327 00:26:40.640 --> 00:26:44.599 have to say, look, you just got finished checking those lines and now 328 00:26:44.640 --> 00:26:48.759 it's leaking. This is not the homeowner's fault. For god's sakes. Now, 329 00:26:48.839 --> 00:26:52.400 why did you want to give me the name of somebody at AJ Ventures? 330 00:26:52.519 --> 00:26:55.039 Was there a reason for that? Did they treat you badly or what? 331 00:26:56.119 --> 00:26:59.680 Yeah, they're all denying. They're all denying. I'm being very graceful 332 00:26:59.720 --> 00:27:02.680 about it, and I'm telling all right, we're gonna have somebody get on 333 00:27:02.680 --> 00:27:06.559 this. Hey, Doc, you seem to be batting a thousand recently. 334 00:27:06.599 --> 00:27:10.119 You want to try this? Sure? I mean, think about the logic. 335 00:27:10.240 --> 00:27:12.519 Doc. They go out there, they excavate. Well, now, 336 00:27:12.559 --> 00:27:17.720 when you say excavate, let's let's talk about that. Is it a big 337 00:27:17.759 --> 00:27:21.279 hole? Little hole? Is it a drill? What is it about it? 338 00:27:21.359 --> 00:27:25.920 An eight inch hold? Okay, So they they bore, they bore 339 00:27:25.960 --> 00:27:30.319 an eight inch hold down and inspect the line to see if it's copper or 340 00:27:30.440 --> 00:27:33.920 lead. Right, yes, And as soon as they're done, as soon 341 00:27:33.960 --> 00:27:38.279 as they're done, they dig it. They throw dirt back in that hole 342 00:27:38.680 --> 00:27:44.920 and now waters percolating. Yep. Well, how can they blame you for 343 00:27:44.960 --> 00:27:48.200 that? Come on, that's what I want show in the twenties they did. 344 00:27:48.359 --> 00:27:52.200 I have them out there digging the hole and I have a picture on 345 00:27:52.240 --> 00:27:55.920 the twenty first of that hole filled with water. Okay, you know what 346 00:27:56.400 --> 00:28:00.079 I like that you did all of this documentation, doc, let's take it. 347 00:28:00.279 --> 00:28:02.920 I'm going to give this to Deputy doc. As I said. He's 348 00:28:03.039 --> 00:28:07.160 uh, he's right there listening, and I think he agrees with me that 349 00:28:07.920 --> 00:28:12.160 there's way more. Uh, I don't know, it's crazy, way Yeah, 350 00:28:12.400 --> 00:28:17.160 there was no there was no leakage before, and now there's leakage after 351 00:28:17.160 --> 00:28:18.720 they with them. Yeah, exactly, And he and he's got all the 352 00:28:18.759 --> 00:28:23.559 documentation three oh three seven one three A two five five. Now, Annie, 353 00:28:23.599 --> 00:28:29.079 you got a question quickly about Excel Home Service program. Is this the 354 00:28:29.119 --> 00:28:34.079 warranty they have, Well, they're not connected with to Excel, but it 355 00:28:34.359 --> 00:28:38.920 covers five different things. And I was just wondering if anybody has heard about 356 00:28:38.920 --> 00:28:44.359 this home service program. I really I've heard about it, and I got 357 00:28:44.480 --> 00:28:48.240 the paperwork and then I read all the exclusions and they're saying to you, 358 00:28:48.359 --> 00:28:52.720 yeah, I want you to hold on because this this really warrants a discussion, 359 00:28:52.000 --> 00:28:55.480 and I want you to make the right choice, so we'll talk about 360 00:28:55.519 --> 00:28:59.119 it coming up. Three all three seven one three eight two five five. 361 00:28:59.160 --> 00:29:03.079 And speaking of home services, eight eight eight Heating dot com will come and 362 00:29:03.119 --> 00:29:07.079 inspect your air conditioner of your having any issues, free second opinions always and 363 00:29:07.559 --> 00:29:11.319 they're good, honest people. If you need regular service on any of your 364 00:29:11.359 --> 00:29:21.279 plumbing or heating or cooling, and that's eight eight eight Heating dot com, 365 00:29:21.599 --> 00:29:25.839 go with a sure thing Denver's Best roofer Excel Roofing dot Com. You don't 366 00:29:25.880 --> 00:29:32.759 pay a cent until you're content. Wait time for an insurance check up free, 367 00:29:32.799 --> 00:29:36.839 no obligation. In comparison, call Compass Insurance. Paying too much your 368 00:29:36.880 --> 00:29:40.920 coverage at dozens of insurance companies find out now three all three seven to seven 369 00:29:40.920 --> 00:29:44.359 to one. Help. You'll think you're his only customer when you choose Frank 370 00:29:44.400 --> 00:29:48.960 durand the real estate Man dot com to list your home with Remax Alliance three 371 00:29:48.039 --> 00:29:52.440 all three nine two zero sixteen twenty two. Man. Hi, I'm Tom 372 00:29:52.480 --> 00:29:57.000 Martine. You're troubleshooter three O three seven to one three Talk Annie, listen, 373 00:29:59.279 --> 00:30:03.640 let's talk about this. These home services program you say they cover four 374 00:30:03.680 --> 00:30:08.000 things. What did you mean by that? Well, it's actually five. 375 00:30:08.480 --> 00:30:17.480 One of them is exterior water service, another one is the exterior electrical, 376 00:30:18.200 --> 00:30:23.480 interior electrical, the gas line, and the sewer. Okay, I'm going 377 00:30:23.559 --> 00:30:30.000 to tell you that. How much do they want a month? Five nine 378 00:30:30.799 --> 00:30:36.880 five dollars? Yeah, well that's pretty damn shape, isn't it. In 379 00:30:36.960 --> 00:30:40.720 fact, yeah, they put a price there like that. The five ninety 380 00:30:40.799 --> 00:30:45.400 nine they do it on purpose because it's almost what I call a throwaway. 381 00:30:45.759 --> 00:30:48.440 People aren't going to do a lot of complaining. But and if you have 382 00:30:48.519 --> 00:30:55.240 five ninety nine to throw away, I'm not telling you it's entirely useless. 383 00:30:55.680 --> 00:31:00.799 But what I'm telling you is this, most claims will be turned down. 384 00:31:00.599 --> 00:31:07.440 And it's it's very simple premise. And that is this. The the exclusions 385 00:31:07.519 --> 00:31:12.200 out number how much they cover. The reason is this? The reason is 386 00:31:12.200 --> 00:31:18.759 this. The normal wear and tear for age will not be covered. Okay, 387 00:31:18.759 --> 00:31:23.839 exterior forces will not be covered, big trucks, stuff like that, 388 00:31:25.519 --> 00:31:30.000 diasterism, I should say, just Earth's settling right is not covered. Okay. 389 00:31:30.359 --> 00:31:37.240 The other thing is anything considered owner abuse or anything like that. When 390 00:31:37.319 --> 00:31:44.000 you take all of those considerations, what is covered hardly anything that's right, 391 00:31:44.119 --> 00:31:48.920 that's exactly right. I read through the exclusions. Well, I bought it, 392 00:31:48.960 --> 00:31:52.119 I got toword paperwork. I read through the exclusions and I realized, 393 00:31:52.720 --> 00:31:56.400 no, not covering anything that's right. Could you send me, send me 394 00:31:56.440 --> 00:32:01.079 the latest? Did you cancel? I'm thinking of yeah, I'm going to 395 00:32:01.119 --> 00:32:07.440 cancel. I would cancel too. I called to cancel, and I you 396 00:32:07.440 --> 00:32:09.519 know, she wanted me not to cancel. I said, well, I 397 00:32:09.559 --> 00:32:12.960 need to talk to somebody about this. And I was thinking about you, 398 00:32:13.000 --> 00:32:15.319 and I said, and I'm under the thirty day. I'm still under the 399 00:32:15.359 --> 00:32:20.079 thirty day where I can still cancel. Wait, if you don't cancel within 400 00:32:20.160 --> 00:32:24.640 thirty days, did they hold you to a year? Well, they won't 401 00:32:24.680 --> 00:32:28.480 return any money back. And I didn't pay that much for it anyways. 402 00:32:28.519 --> 00:32:32.799 To start off with, that's how much did you pay? I just the 403 00:32:32.880 --> 00:32:37.960 billing that I'm looking at it was seventy nine dollars in some sense, And 404 00:32:37.000 --> 00:32:40.559 I'm trying to find my own billing because that doesn't seem that seems low. 405 00:32:42.880 --> 00:32:45.559 Well is that for the year or is that for exclusions? It was the 406 00:32:45.640 --> 00:32:51.359 exclusions that just I thought, there's hardly anything here covered I know it. 407 00:32:51.480 --> 00:32:54.960 In fact, they're y'very ridiculous. But Annie, they do this on purpose. 408 00:32:55.880 --> 00:33:00.440 They do it on purpose because it's a throwaway amount. They figure people 409 00:33:00.480 --> 00:33:05.359 will just do it for safety. And I'm so happy you called me, 410 00:33:05.440 --> 00:33:09.000 thank you for calling. But I would cancel it, absolutely positively. And 411 00:33:09.359 --> 00:33:15.000 the worst ones are the home service are the home warranties they have where they 412 00:33:15.000 --> 00:33:22.160 say they're going to cover your home appliances and your major systems. Those are 413 00:33:22.160 --> 00:33:28.319 all lies too because and I shouldn't say lies, there are things that might 414 00:33:28.400 --> 00:33:32.079 be covered, but they don't tell you what they are until they go bad. 415 00:33:32.799 --> 00:33:37.440 Then they let you know why it's excluded. They all suck. In 416 00:33:37.480 --> 00:33:40.920 fact, regular home warranties suck. And anyone I've told you, if you 417 00:33:42.039 --> 00:33:46.039 represent a company that sells these little ribbons and all these other shields and stuff 418 00:33:46.079 --> 00:33:51.559 for the house, let's talk about it. They're bad deals. I'm Tom 419 00:33:51.599 --> 00:33:59.359 Martine Moore coming up. Go with a sure thing Denver's Best Roofer Excel Roofing 420 00:33:59.440 --> 00:34:05.799 dot com. You don't pay a cent until you're content. Please time for 421 00:34:05.839 --> 00:34:09.760 an insurance check up free, no obligation. Comparison call Compass Insurance paying too 422 00:34:09.840 --> 00:34:14.679 much your coverage at dozens of insurance companies. Find out Now three oh three 423 00:34:14.880 --> 00:34:17.840 seven seven one help. You'll think you're his only customer when you choose Frank 424 00:34:17.920 --> 00:34:22.519 durand the real estate Man dot com to list your home with Remax Alliance three 425 00:34:22.519 --> 00:34:36.440 oh three nine two zero sixteen twenty two. Ripped of news need so you 426 00:34:36.480 --> 00:34:44.760 don't have you come runnxious sustas as we can show. Shooter's gonna help come. 427 00:34:45.239 --> 00:34:52.639 This is the Troubleshooter Show Now Tom Martine. Hey, I'm Tom Martino. 428 00:34:52.800 --> 00:34:54.960 Welcome to the show. This hour brought to you by renew home Innovations 429 00:34:55.000 --> 00:35:00.079 dot com for the most beautiful shower conversions you want. Get rid of that 430 00:35:00.159 --> 00:35:04.559 old ugly tub shower combination, the one you have to step over it's noisy, 431 00:35:05.000 --> 00:35:09.119 those ugly shower curtains or doors, and these make beautiful rectangle showers and 432 00:35:09.199 --> 00:35:15.920 no thresholds to stumble over. And glass panels, stone walls, no maintenance 433 00:35:15.559 --> 00:35:19.400 three or four days, No two or three days to do it, seventy 434 00:35:19.400 --> 00:35:23.880 two months to pay with no interest. Renew home Innovations dot Com three oh 435 00:35:23.960 --> 00:35:30.000 three nine zero four two thousand, nine zero four two thousand. Mark joins 436 00:35:30.079 --> 00:35:32.360 us from Parts Unknown. No, it's not Parts unknown. He's at Pismo 437 00:35:32.400 --> 00:35:37.800 Beach, or near Pismo Beach in California. Mark went out there to California's 438 00:35:37.800 --> 00:35:44.039 Motorhome with Suzanne to try to talk Gavin newsomanto running for president because he loves 439 00:35:44.039 --> 00:35:49.760 the guy and he's in his fan club. So Mark is out there and 440 00:35:49.880 --> 00:35:54.320 doing that. So good Mark, good. Well, Hopefully he hopefully Joe 441 00:35:54.360 --> 00:36:00.679 steps down and passes on those delegates to a Gavin. Then I get my 442 00:36:00.760 --> 00:36:06.039 five hundred bucks from you. You know, you're so ridiculous. I have 443 00:36:06.159 --> 00:36:09.440 him on tape. No, you don't play it. Yeah, look at 444 00:36:09.480 --> 00:36:14.639 Mark. Mark, listen. I'm gonna say something that I don't often say. 445 00:36:14.639 --> 00:36:17.679 But it is very possible that it's slipped my mind. But in my 446 00:36:17.880 --> 00:36:22.360 mind, I don't make reckless bets, so I don't think I did it. 447 00:36:22.599 --> 00:36:24.920 However, I do believe he's going to be on the ticket Mark. 448 00:36:25.039 --> 00:36:29.599 For those listening, Mark said, we made a wager, and you two 449 00:36:29.679 --> 00:36:31.519 morons, don't even bother waging in unless you have proof. Okay, don't 450 00:36:31.559 --> 00:36:35.800 even bother you because you hear what you want to hear. Mark said we 451 00:36:35.800 --> 00:36:39.599 were having some banter and said, really, I'll bet you five hundred dollars 452 00:36:40.119 --> 00:36:44.840 Joe Biden will not be the nominee bah blah blah blah blah, or not 453 00:36:44.960 --> 00:36:47.880 be on the ticket. Whatever. He's not gonna run anyway. But by 454 00:36:47.920 --> 00:36:52.000 the way, Dan Kaplis is right there with you. He believes that too. 455 00:36:52.519 --> 00:36:55.239 So I'm shocked. You still, I'm shocked you think he can survive 456 00:36:55.360 --> 00:36:59.960 what's going on right now. No, I really do think he's gonna run, 457 00:37:00.360 --> 00:37:04.360 Mark, I really do. He can't count. The guy can't walk, 458 00:37:05.079 --> 00:37:08.239 and he's running our country. People see that now. Yeah, I 459 00:37:08.280 --> 00:37:13.400 think he's running because he's afraid what Trump is going to do to his family. 460 00:37:13.840 --> 00:37:16.599 A fact, he's running. And you know what, I'm just tired 461 00:37:16.639 --> 00:37:22.239 of hearing about this. Do you know I'm on the mailing list as an 462 00:37:22.280 --> 00:37:27.480 independent for both parties, even for Kennedy too. So let me just tell 463 00:37:27.519 --> 00:37:32.199 you something. What the emails I have gotten from both sides are so ridiculous. 464 00:37:32.199 --> 00:37:37.559 But let's just highlight the Biden Harris campaign. I get emails that, 465 00:37:37.840 --> 00:37:42.360 literally, and I swear to god, I am not exaggerating. I get 466 00:37:42.400 --> 00:37:49.840 emails that say, point blank, listen now that Trump has full immunity, 467 00:37:50.519 --> 00:37:54.239 not that presidents have immunity doing their duties. But now that Trump has full 468 00:37:54.280 --> 00:38:01.519 immunity, he will most likely assassinate me and my family and get away with 469 00:38:01.599 --> 00:38:06.800 it. Now, now, this is the most ridiculous crap. And he 470 00:38:06.960 --> 00:38:13.239 has pledged to be a dictator, to be a dictator on day one, 471 00:38:13.360 --> 00:38:19.320 and that we will never have another presidential election again. Now now, now 472 00:38:19.400 --> 00:38:22.920 listen, come on, all right, I mean, whether you like Trump 473 00:38:22.039 --> 00:38:25.960 or not, or like Biden or not, come on, I mean, 474 00:38:27.119 --> 00:38:30.920 really, what are people? That's stupid? So Mark, So I'm not 475 00:38:30.960 --> 00:38:36.000 going to mention any names. It's not my great guest I have today, 476 00:38:36.039 --> 00:38:42.000 Paul Thewaterman waterpros dot dot net. But it's not it's not that. But 477 00:38:42.119 --> 00:38:45.320 there was somebody here, a guest who was an actually what I thought, 478 00:38:45.360 --> 00:38:50.760 an intelligent person, and I happen to say, are you tired of the 479 00:38:50.880 --> 00:38:55.679 hyperbole surrounding elections? Are you tired of the exaggeration? And I'm thinking about 480 00:38:55.679 --> 00:39:01.719 both sides, And I said, for example, can you believe that people 481 00:39:01.840 --> 00:39:08.960 think Trump is going to assassinate his enemies or he is going to work to 482 00:39:09.079 --> 00:39:14.559 do away with presidential elections and try to become a dictator. Now, I 483 00:39:14.679 --> 00:39:17.039 swear to God. This guy says to me, so I gave it away 484 00:39:17.039 --> 00:39:21.920 as not a woman. This guy. This guy says to me, well, 485 00:39:22.000 --> 00:39:27.280 yeah, that's a distinct possibility. And I said, you're kidding, 486 00:39:27.360 --> 00:39:30.000 right, this was not on the air. This was off the air. 487 00:39:30.360 --> 00:39:32.960 And he says, no, he says, I'm fearful of that. Now. 488 00:39:34.639 --> 00:39:38.320 I'm serious. All kidding aside, all kidding aside, Because when people 489 00:39:38.320 --> 00:39:43.920 said Obama was an agent for this or that or this country or that country, 490 00:39:44.719 --> 00:39:46.880 you know, Mark, I've always said, that's ridiculous. I believe 491 00:39:47.320 --> 00:39:52.920 the politicians running for office, even though they have different visions in their hearts. 492 00:39:53.199 --> 00:39:57.320 In their hearts, they want to do what's best for the country, 493 00:39:57.440 --> 00:40:00.360 or that's what they think. Now we may disagree vehemently on how they do 494 00:40:00.440 --> 00:40:06.320 it, but I don't think we have an evil bastard who is saying I 495 00:40:06.360 --> 00:40:09.400 want to destroy America. I want to do away with elections, I want 496 00:40:09.400 --> 00:40:13.480 to be king, I want to be dictator. And I don't think there's 497 00:40:13.519 --> 00:40:16.039 a guy in the White House, including any progressive, saying, you know, 498 00:40:16.119 --> 00:40:20.320 let's do away with free enterprise and profit and this and that. Now 499 00:40:20.440 --> 00:40:23.360 do I think there are craziness there's craziness on each side, Yes there is, 500 00:40:23.519 --> 00:40:28.119 and I do tend to lean conservative when it comes to economic issues and 501 00:40:28.159 --> 00:40:31.639 stuff like that. And but here's what I want to say. I don't 502 00:40:31.679 --> 00:40:37.639 believe anyone is as bad as the other side paints them. Okay, I 503 00:40:37.800 --> 00:40:44.000 just and I at least I have enough common sense to say that. So 504 00:40:44.280 --> 00:40:46.119 Mark, I don't know how you feel about that, But truly, all 505 00:40:46.239 --> 00:40:52.079 kidding aside, this guy actually said, and you know what, I have 506 00:40:52.239 --> 00:40:58.599 relatives who actually believe it that that Trump now has a license to assassinate his 507 00:40:58.760 --> 00:41:02.000 enemies and plans to do it. Now, come on, come on, 508 00:41:02.639 --> 00:41:07.320 it's dumb man. Of course, of course, that's all they do. 509 00:41:07.400 --> 00:41:09.719 All they do is fear mongert. That's what the left has come to do. 510 00:41:09.920 --> 00:41:14.760 The other thing that's amazing is how brainwashed they can do. If you 511 00:41:14.960 --> 00:41:19.119 tell somebody something, if I told you the color blue was red, a 512 00:41:19.199 --> 00:41:22.559 million times, you would think it. You really wouldn't. And that's what 513 00:41:22.599 --> 00:41:25.840 they're doing to the population right now now. Okay. But at the same 514 00:41:25.880 --> 00:41:30.760 time, Mark, I you know, I just listen, I agree with 515 00:41:30.800 --> 00:41:32.440 you, But let me just say that. But at the same time, 516 00:41:32.480 --> 00:41:37.639 I want to say something else. I've gotten emails from news organizations on the 517 00:41:37.760 --> 00:41:43.039 right that say things that are ridiculous. I mean, you know that that 518 00:41:43.159 --> 00:41:50.280 Democratic higher ups are child trafficking for their own gratification and they're taking transfusions from 519 00:41:50.320 --> 00:41:52.639 babies. I mean, well, clairet fly to that island? How many 520 00:41:52.719 --> 00:41:55.760 times? I forget? But how many times did he fly to that nice 521 00:41:55.760 --> 00:42:00.920 private island? Apparently? Who's that Epstein? Well, yeah, but what 522 00:42:00.960 --> 00:42:07.599 does Epstein have to do with progressive Clinton's oh so? But to say that 523 00:42:07.639 --> 00:42:14.800 they're taking infant babies and doing blood transfusions for eternal youth and trafficking kids for 524 00:42:14.800 --> 00:42:17.199 their own gratificad I mean, come, first of all, I've never heard 525 00:42:17.199 --> 00:42:21.519 of any of this stuff. You're saying, Oh, I don't. Oh 526 00:42:21.679 --> 00:42:23.960 are you kidding me? Well, how many Hollywood people came out last week 527 00:42:24.079 --> 00:42:28.960 and said Biden could do exactly what you know, could go after Trump? 528 00:42:29.239 --> 00:42:32.920 Yeah, I know, I mean, but thinks I don't think how now 529 00:42:32.960 --> 00:42:36.880 even him Pault. I mean, they're they're getting out of there too. 530 00:42:37.000 --> 00:42:39.119 Man. Anyway, let's go to the phones. But no, I will 531 00:42:39.159 --> 00:42:43.239 give your comments on this because I'm not here telling you to vote here and 532 00:42:43.320 --> 00:42:46.239 vote this and vote that. I'm just saying, the whole thing is ridiculous 533 00:42:46.679 --> 00:42:52.760 and it's sowing seeds of contention and it's not productive for anyone. But that's 534 00:42:52.760 --> 00:42:55.199 what they want, Tom, I really believe that they want to say. 535 00:42:55.239 --> 00:43:01.159 They both sides want that. I think that I think the establishment, I 536 00:43:01.199 --> 00:43:07.079 think hate in fighting. Well, okay, I will say that you're right 537 00:43:07.119 --> 00:43:10.320 about the hate part. That the very first thing a liberal throws at you 538 00:43:10.519 --> 00:43:16.440 if you disagree hate hate, not not oh we disagree, but you're a 539 00:43:16.519 --> 00:43:21.639 hateful person. See. And this is where they believe they're on a mission 540 00:43:21.920 --> 00:43:25.960 of good because they believe doing away with Trump or any Republican is a mission. 541 00:43:27.360 --> 00:43:30.840 It's not just disagreement, it's a mission. Therefore, when people are 542 00:43:30.880 --> 00:43:36.559 on a mission, I mean, they'll justify anything, right. And don't 543 00:43:36.599 --> 00:43:39.599 you think Antifa what they did and what they try to do is to press 544 00:43:39.719 --> 00:43:44.760 free speech? Well, no, no, In conversation, Antifa took over 545 00:43:44.840 --> 00:43:49.880 more buildings than anybody did on January sixth exactly. I mean around the country 546 00:43:50.239 --> 00:43:53.800 during the Black Lives Matter riots, right and or Antifa before that on Wall 547 00:43:53.800 --> 00:44:00.760 Street. There was more insurrection in those protests than ever. Totally agree. 548 00:44:00.039 --> 00:44:02.719 I mean I'm not saying that it was good. Any of them were good. 549 00:44:02.800 --> 00:44:06.440 None of them were None of them are good. I gotta go to 550 00:44:06.480 --> 00:44:08.840 the phones now, seriously, let's go to the phones and and and that's 551 00:44:08.880 --> 00:44:12.760 look at, look at I know people's old. Tom. Just solve your 552 00:44:12.800 --> 00:44:15.480 consumer problems, you know what, go to hell? I mean, I'm 553 00:44:15.519 --> 00:44:17.559 talking about things that are pretty obvious. And right now the country is being 554 00:44:17.559 --> 00:44:22.360 torn apart, and I think personally it's being torn apart by the media and 555 00:44:22.840 --> 00:44:25.880 a buffoon running the country. It's okay, Mark being torn apart, but 556 00:44:25.960 --> 00:44:31.920 I'm talking about with the media itself tearing us apart and wanting us. We 557 00:44:32.000 --> 00:44:37.400 are falling prey to the algorithms of social media and the stuff we're being fed, 558 00:44:37.719 --> 00:44:42.000 and we're being trained to hate each other. Can't you see that? 559 00:44:42.639 --> 00:44:45.760 You can certainly see manipulation on both sides, certainly you can. And I'm 560 00:44:45.760 --> 00:44:51.840 not talking about political parties themselves. I'm talking about the media anyway. Shelley. 561 00:44:52.239 --> 00:44:54.039 What's happening with you, Shelley? What can we do to help you? 562 00:44:55.480 --> 00:45:02.920 Hi? Hi? I am having a huge trouble with Frontier Airlines. 563 00:45:04.800 --> 00:45:08.840 Now, what is the trouble with Frontier Frontier is a terrible airline. Yeah, 564 00:45:08.880 --> 00:45:14.679 it's it's it's more terrible than I knew. So I flew them at 565 00:45:14.679 --> 00:45:21.360 the beginning of tune and they lost my bag, told me it would arrive 566 00:45:21.400 --> 00:45:24.920 on the next flight. It didn't arrive on the next flight. It's never 567 00:45:25.079 --> 00:45:32.079 arrived. Cons they don't one bag, and so what has So let's just 568 00:45:32.239 --> 00:45:37.000 let's just go right to it. It's lost, Okay, now it's lost. 569 00:45:37.559 --> 00:45:44.599 Now what So you can't communicate with Frontier via voice It's only they do 570 00:45:44.679 --> 00:45:46.400 that on purpose. They don't want to talk to people, that's right, 571 00:45:47.000 --> 00:45:52.519 right, So I haven't talked to them, so I keep I chatted with 572 00:45:52.639 --> 00:45:58.000 them. I went through all the steps that they told me to do fial 573 00:45:58.119 --> 00:46:02.119 report. Okay, so but here they're only here's here's the problem with all 574 00:46:02.119 --> 00:46:07.280 of this. They're only responsible to you for a very small amount of money, 575 00:46:07.320 --> 00:46:13.320 right, are you willing to take that and accept it? Well, 576 00:46:13.360 --> 00:46:16.119 I would like something. I was like, no, I get it, 577 00:46:15.840 --> 00:46:20.760 and I think they are. They do have to pay something. Isn't that 578 00:46:20.840 --> 00:46:25.280 right or not? Well, apparently in the fine print it says that they 579 00:46:25.400 --> 00:46:30.440 would pay up to like I think it's like thirty eight hundred dollars and it's 580 00:46:30.480 --> 00:46:32.760 not the stuff like I can replace this stuff. Well, actually, I'm 581 00:46:32.840 --> 00:46:37.880 not sure. I'm not sure they pay up to thirty eight hundred. I 582 00:46:37.199 --> 00:46:40.280 mean, are you sure that I did read that? I did read that 583 00:46:43.440 --> 00:46:46.760 mark. You travel a lot by a frontier, don't you. Yeah, 584 00:46:46.760 --> 00:46:52.280 I got the all you can eat pass. Well, do you know about 585 00:46:52.280 --> 00:46:57.360 their luggage and their policy? You have their policy on what I mean if 586 00:46:57.360 --> 00:47:01.320 they lose the luggage, Yeah, they generally will refund you up to whatever 587 00:47:01.360 --> 00:47:05.679 the max is on the ticket. What is it a thousand bucks? I 588 00:47:05.679 --> 00:47:07.840 believe No, she set up to thirty eight hundred, it says. Now, 589 00:47:08.400 --> 00:47:13.360 here's what I'm looking at. I'm looking at the Department of Transportation, 590 00:47:13.760 --> 00:47:16.280 and what she says kind of rings true. Here it says there is an 591 00:47:16.440 --> 00:47:21.599 Airlines have a liability to limit up to thirty eight hundred dollars per passenger for 592 00:47:21.679 --> 00:47:25.039 lost, damage, or delayed baggage. This limit is subject to change, 593 00:47:25.079 --> 00:47:30.760 but so far as thirty eight hundred. However, the compensation is not based 594 00:47:30.840 --> 00:47:37.480 on the limit, but rather the actual value of lost items and not replacement 595 00:47:37.559 --> 00:47:44.400 cost, which means that depreciated value you may need to provide receipts and other 596 00:47:44.519 --> 00:47:49.719 proof of stuff that was in the bag. The claims process you file with 597 00:47:50.239 --> 00:47:57.480 the airline within twenty four hours or seven days after the loss is discovered. 598 00:47:57.559 --> 00:48:00.559 Oh, I'm sorry twenty four hours to say. You can't do it before 599 00:48:00.639 --> 00:48:04.519 twenty four hours, and you can't do it after seven days. So you 600 00:48:04.559 --> 00:48:07.360 did it in that timeframe. The airline will then investigate and determine the amount 601 00:48:07.400 --> 00:48:13.920 of compensation. So have you done all that? I've done all that? 602 00:48:14.199 --> 00:48:16.559 How much? How much did you value your bag at? Because you're not 603 00:48:16.599 --> 00:48:22.480 going to get thirty eight hundred No, I mean I it's too much tedious. 604 00:48:22.760 --> 00:48:25.199 I stopped at like four thousand. No, no, no, hold 605 00:48:25.199 --> 00:48:30.880 on, do you understand that? How could you have four thousand dollars in 606 00:48:30.920 --> 00:48:34.760 your bag? In one bag? How can you have four thousand dollars in 607 00:48:34.800 --> 00:48:38.280 one bag? Come? Give me an idea, Give me an idea. 608 00:48:39.320 --> 00:48:43.800 I had, I had new shoes, I had new dresses, I had 609 00:48:43.840 --> 00:48:46.480 new do you under do you know what actual cash value means? Not replacement 610 00:48:46.519 --> 00:48:50.239 costs? Right? You know what actual cash fvalul means? If you were 611 00:48:50.239 --> 00:48:52.000 to sell that, if you were selling that online, how much would you 612 00:48:52.079 --> 00:48:55.880 get for that? Stuff. Oh yeah, I have no idea. I 613 00:48:55.880 --> 00:48:59.440 mean, you're not going to get me. Listen, you're not going to 614 00:48:59.519 --> 00:49:01.880 get But you think that's the problem. And by the way, I'm not 615 00:49:01.920 --> 00:49:06.119 saying that's a good thing. I'm just saying that's just the way it is. 616 00:49:06.599 --> 00:49:08.679 So so I don't know what you had in their now, jewelry, 617 00:49:08.880 --> 00:49:13.239 that's a different story. If you had jewelry, you can document. I 618 00:49:13.280 --> 00:49:15.639 didn't. I didn't. I mean, And the thing is, I would 619 00:49:15.719 --> 00:49:19.840 like my bag back. I would like them. I paid for the bag. 620 00:49:19.880 --> 00:49:23.360 I paid for it, overweight bag, I paid I just I checked 621 00:49:23.360 --> 00:49:27.079 the stuff because I had. Yeah, you should get paid something. Are 622 00:49:27.079 --> 00:49:34.480 they totally stonewalling you completely? They're not answering me. I am. They 623 00:49:34.519 --> 00:49:37.599 just don't answer me. They say someone will get back to you, someone 624 00:49:37.639 --> 00:49:42.519 will get back to you, and nobody has. And it's just I mean, 625 00:49:42.519 --> 00:49:45.679 I think they want me to go away, and I kind of would, 626 00:49:45.840 --> 00:49:51.840 but it's just I'm really typical payouts. Here's what the average payouts have 627 00:49:51.920 --> 00:49:59.000 been over the last ten years. Five hundred dollars. Oh seriously, the 628 00:49:59.039 --> 00:50:04.639 average payout. It's ridiculous, well ridiculous. Now you know you can take 629 00:50:04.679 --> 00:50:07.760 them the small claims court. You can't. But that doesn't mean you're gonna 630 00:50:07.760 --> 00:50:12.360 get what you want. But you'll at least get something, and you know 631 00:50:12.480 --> 00:50:15.960 that's not impossible to do. They will answer you, Mark, Won't they 632 00:50:15.960 --> 00:50:19.880 answer you? Oh God, they'll answer you the next day once you're served. 633 00:50:19.920 --> 00:50:25.000 They've never not answered within twenty four hours. Think about that. Yeah, 634 00:50:25.079 --> 00:50:29.039 I mean, you may you they'll have no choice but to reach out 635 00:50:29.079 --> 00:50:32.199 to you. And honestly, if you have receipts. The funny part is, 636 00:50:32.280 --> 00:50:37.119 let's say they ask for receipts of what was in the suitcase, whether 637 00:50:37.159 --> 00:50:39.960 it's jewelry or whatever, whatever's in there that they would cover, and then 638 00:50:40.000 --> 00:50:45.119 of course the luggage itself. You know, how would you possibly prove if 639 00:50:45.119 --> 00:50:49.880 you have those kind of receipts if you brought that stuff with you or not. 640 00:50:50.079 --> 00:50:53.800 I'm not so sure. You can't get to thirty eight hundred. But 641 00:50:54.199 --> 00:50:59.719 you know, Shelley Mark, where do you serve Frontier Airlines? They have 642 00:51:00.079 --> 00:51:04.800 one. I believe I've served them in Littleton. It's one of those service 643 00:51:05.079 --> 00:51:07.480 companies. I mean, I've been there a hundred times and I'm pretty sure 644 00:51:07.480 --> 00:51:12.760 they're out of the same one. Shelly, you may want to do that. 645 00:51:12.840 --> 00:51:15.800 I swear to you. I mean Mark has gotten Mark has gotten money 646 00:51:15.840 --> 00:51:22.400 from them before for ridiculous stuff. I mean ridiculous stuff they did to him, 647 00:51:22.679 --> 00:51:24.639 like somebody to answer me. And they're not going to pay attention. 648 00:51:25.039 --> 00:51:32.800 They're not going to Frontier Airlines will continue to operate the way they do until 649 00:51:34.000 --> 00:51:38.119 it hurts them so badly they won't do it. You know, the new 650 00:51:38.199 --> 00:51:44.440 business model of absolutely doing nothing and ghosting people up until they have to do 651 00:51:44.519 --> 00:51:49.679 something is really taking over this country. Man. It is it is. 652 00:51:49.840 --> 00:51:52.079 You know what, And if you do the math, I bet you anything. 653 00:51:52.119 --> 00:51:57.039 If you do the math, they're saving lots and lots of money, 654 00:51:57.039 --> 00:51:59.239 no matter how you look at it. Yeah, because first of all, 655 00:51:59.239 --> 00:52:05.280 they have no tellphone agents whatsoever. They have no They do nothing until they're 656 00:52:05.280 --> 00:52:09.079 forced to. So if you take all of those forced two things in the 657 00:52:09.159 --> 00:52:15.159 equation and then get the credit for none of the service and employees and all 658 00:52:15.159 --> 00:52:19.679 of that, they are probably dollars ahead. And that's all that counts. 659 00:52:19.840 --> 00:52:22.079 We got more coming away, We goes ahead. We got more coming right 660 00:52:22.159 --> 00:52:30.880 up. Go with a sure thing Denver's best roofer Excel Roofing dot com. 661 00:52:30.920 --> 00:52:37.679 You don't pay a cent until you're content. Time for an insurance check up 662 00:52:37.800 --> 00:52:43.159 free, no obligation. In comparison, call Compass Insurance paying too much your 663 00:52:43.199 --> 00:52:46.239 coverage at dozens of insurance companies find out now three O three seven to seven 664 00:52:46.280 --> 00:52:51.039 to one help. You'll think you're his only customer when you choose Frank durand 665 00:52:51.039 --> 00:52:54.679 the real estate man dot com to list your home with Remax Alliance three three 666 00:52:54.760 --> 00:53:00.960 nine two zero sixteen twenty two, Tom Martino, your troubleshooter three or three 667 00:53:01.039 --> 00:53:07.400 seven one three tuck Oma or Uma? Tell me about your contractor what's going 668 00:53:07.440 --> 00:53:15.239 on? Are you there? Oma? Oh? Yes, hi Hi? 669 00:53:15.280 --> 00:53:23.480 What's going on? Okay? We contacted the contractor in September of twenty twenty 670 00:53:23.519 --> 00:53:29.159 one for what lace the roof? Okay? Did you contract with them in 671 00:53:29.199 --> 00:53:35.719 December of twenty twenty one? Yes, okay, okay. And what happened, 672 00:53:37.800 --> 00:53:40.760 Well, they fixed the roof, but the water had leaked through the 673 00:53:40.840 --> 00:53:45.199 ceiling and caused a lot of damage. Now, is this after they fixed 674 00:53:45.239 --> 00:53:51.639 it it leaked? No, No, it was caused by the leak. 675 00:53:52.079 --> 00:53:57.599 Okay before they fixed it, Yeah, okay, keep going. What happened 676 00:53:57.599 --> 00:54:02.239 then? So they they put up the roof in the fall of twenty twenty 677 00:54:02.280 --> 00:54:09.639 one, and then they had issues with the insurance to replace the kitchen cabinets 678 00:54:09.679 --> 00:54:15.360 and fix the ceiling in the living room and the kitchen and the hallway, 679 00:54:16.039 --> 00:54:22.559 and they took the they took the contract, the home insurance to court. 680 00:54:23.159 --> 00:54:27.760 It was set. Wait wait, wait, who took your Who took your 681 00:54:27.800 --> 00:54:36.119 insurance to court? The contractor? That doesn't sound they don't have okay, 682 00:54:37.360 --> 00:54:40.400 why would they take your insurance to court? They don't even have standing to 683 00:54:40.440 --> 00:54:46.360 do that. Let me ask you this, hold on. Did they fix 684 00:54:46.440 --> 00:54:52.960 the interior damage and could not get reimbursed. No, they haven't finished the 685 00:54:53.000 --> 00:54:59.760 interior. The interior is we have no kitchen cabinets. I mean we have 686 00:54:59.880 --> 00:55:04.840 no okay, But then why would the roofer take your insurance company to court 687 00:55:06.840 --> 00:55:12.079 because the insurance wouldn't pay for the inside of the house. But that's not 688 00:55:12.320 --> 00:55:16.159 up to that insurance company to put that. Excuse me, your contractor has 689 00:55:16.239 --> 00:55:22.920 no legal standing to sue for that if they didn't do the work, okay, 690 00:55:23.119 --> 00:55:29.119 all right, Well what happened then? Well they took them to court 691 00:55:29.199 --> 00:55:34.800 and they settled in October twenty twenty three for one hundred eighty thousand dollars. 692 00:55:35.039 --> 00:55:38.559 Wait a minute, Ama, hold on, omen are you saying they got 693 00:55:38.599 --> 00:55:45.840 one hundred eighty thousand dollars on your behalf for repairs they did not do? 694 00:55:46.960 --> 00:55:52.400 Were they working on it? Oh? Okay? So? But but how 695 00:55:52.480 --> 00:55:57.960 did they go? Okay? I am so baffled by this. So they 696 00:55:58.079 --> 00:56:07.000 sued for money before the work was even done? Correct? Did they get 697 00:56:07.079 --> 00:56:13.639 your permission to do it on your behalf? I believe I signed the paper? 698 00:56:13.880 --> 00:56:15.960 Okay, Well, then that's then you're the one that sued. Okay, 699 00:56:16.000 --> 00:56:21.400 go ahead, So now what they so, so this attorney tricked you 700 00:56:21.480 --> 00:56:25.960 into signing up this lawsuit through the roofer and and they settled. Now what, 701 00:56:29.760 --> 00:56:34.159 Well, as of today, we don't have a kitchen thing or kitchen 702 00:56:34.239 --> 00:56:39.119 caundars. And here's the problem with this. Here's the problem with this. 703 00:56:39.559 --> 00:56:46.480 The contractor has the money. Is that correct? Yes? Yes? So 704 00:56:46.719 --> 00:56:51.440 what's the name of the contractor? Hold on, what's the name of the 705 00:56:51.480 --> 00:56:59.000 contractor? Blue Ribbon? Who's blue ribbon? It's the name of Is it 706 00:56:59.000 --> 00:57:07.039 called blue Ribbon roofing or what? It's a contract that does inside and outside? 707 00:57:07.400 --> 00:57:12.440 He does everything. It's called blue Ribbon construction. Okay, So who 708 00:57:12.519 --> 00:57:22.199 was the person you dealt with that blue ribbon? Brian Moorehst, Brian more 709 00:57:22.239 --> 00:57:27.719 Horst, can you spell that for me? Yeah, I'm going to try 710 00:57:27.760 --> 00:57:31.880 to. Let me see. This is amazing to me. Just forget it 711 00:57:31.960 --> 00:57:36.280 right now, Brian, and so, Brian, this was fall of twenty 712 00:57:36.360 --> 00:57:45.239 twenty one. So the contractor took the insurance company to court. What's amazing 713 00:57:45.360 --> 00:57:50.199 is they took him to They that must have been a bad faith claim and 714 00:57:50.239 --> 00:57:57.519 they had you file it. Basically, what attorney handled this? I don't 715 00:57:57.559 --> 00:58:01.639 know. You don't have the paperwork that you signed. Do you have the 716 00:58:01.760 --> 00:58:07.480 lawsuit? Do you have a copy of the lawsuit it? Yes? I 717 00:58:07.559 --> 00:58:14.000 do. We need to see that before we continue because this is highly unusual. 718 00:58:14.079 --> 00:58:19.360 Hang on, we just need to mark this pending because I'm telling you 719 00:58:19.440 --> 00:58:23.000 something is gravely wrong here. Okay, maybe gravely's not the right word, 720 00:58:23.280 --> 00:58:30.480 but there is something terribly wrong. Somehow they tricked you into letting them do 721 00:58:30.760 --> 00:58:36.679 a bad faith action and they kept the money. I don't know who handled 722 00:58:36.719 --> 00:58:42.280 the case, but your lawsuit will have hoof sued who was the attorney and 723 00:58:42.400 --> 00:58:45.920 how it was done, Because first of all, you don't even sue as 724 00:58:45.920 --> 00:58:50.039 a contractor unless you did the work and didn't get paid. The fact that 725 00:58:50.079 --> 00:58:53.199 they sued before they did the work says it was a bad faith suit which 726 00:58:53.239 --> 00:58:59.480 can only be brought by you. So I need to get Kaschina. You 727 00:58:59.519 --> 00:59:04.159 need to get this to me because otherwise I have no idea what's going on. 728 00:59:04.239 --> 00:59:12.199 We have more coming right up. Go with a sure thing Denver's Best 729 00:59:12.280 --> 00:59:15.320 roofer Excel Roofing dot com. You don't pay a cent until you're content. 730 00:59:19.679 --> 00:59:22.239 Time for an insurance check up free, no obligation. In comparison, call 731 00:59:22.360 --> 00:59:28.320 Compass Insurance paying too much your coverage at dozens of insurance companies find out now 732 00:59:28.400 --> 00:59:30.679 three oh three seven to seven to one help. You'll think you're his only 733 00:59:30.760 --> 00:59:35.599 customer when you choose Frank durand the real estate Man dot com to list your 734 00:59:35.599 --> 00:59:42.360 home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi 735 00:59:42.519 --> 00:59:45.760 Tom Martino here three oh three seven to one three talks seven one three eight 736 00:59:45.760 --> 00:59:47.920 two five five. Now, Stephanie, I'm sorry that I took other calls 737 00:59:47.960 --> 00:59:51.559 ahead of you. I want to go through this really quickly. Here on 738 00:59:51.639 --> 00:59:59.199 the constructive eviction. Okay, you you are allowed if if you have intolerable 739 00:59:59.280 --> 01:00:05.280 conditions, you need to tell the landlord and have them by letter or email 740 01:00:05.360 --> 01:00:12.679 or both, saying that according to the habitability a warranty of habitability laws, 741 01:00:13.239 --> 01:00:17.880 you have the following deficiencies. And then if it's like rodent infestation and other 742 01:00:17.960 --> 01:00:22.519 things, you tell the landlord and then you say, I hereby give you 743 01:00:22.639 --> 01:00:27.239 notice that if these are not corrected within and you got to give them a 744 01:00:27.280 --> 01:00:31.480 reasonable amount of time that the courts have usually ruled anywhere from twenty to thirty 745 01:00:31.559 --> 01:00:37.440 days. You give them notice and say if corrections are not made, I 746 01:00:37.639 --> 01:00:44.480 will with hold rent to pay for repairs, or I am leaving you. 747 01:00:44.519 --> 01:00:49.440 Pick one of those two. Now here's the deal. You have to document 748 01:00:49.599 --> 01:00:54.119 everything. It is a real thing and people have been successful at it, 749 01:00:54.440 --> 01:00:59.639 but you must do it like that. In fact, there's a float chart 750 01:01:00.440 --> 01:01:07.679 on this whole process that I can probably email you on what to do. 751 01:01:07.280 --> 01:01:14.000 It's a it's a construction constructive eviction float chart. But the first thing is 752 01:01:14.079 --> 01:01:20.840 to notify the landlord of the specific problems and they have to be stuff that 753 01:01:20.840 --> 01:01:24.599 that are under the laws of habitability. Road and infestation would be one any 754 01:01:24.639 --> 01:01:31.079 health or safety issues, heat, water, all of that. Then then 755 01:01:31.159 --> 01:01:35.400 you do the uh, the note, you know, tell them you want 756 01:01:35.400 --> 01:01:37.159 to fix in a certain amount of time, and then just wait. If 757 01:01:37.199 --> 01:01:42.519 they don't do it, then you send another letter with your rent saying I'm 758 01:01:42.719 --> 01:01:49.360 withholding rent for this reason. And then but you must use the money you 759 01:01:49.400 --> 01:01:52.920 withhold for the repairs. Now, if you don't want to go that way, 760 01:01:54.000 --> 01:01:58.960 you can simply leave, but you have to let them know either way, 761 01:01:59.000 --> 01:02:04.639 whether you're going to withhold to fix or you're going to leave. Okay, 762 01:02:04.760 --> 01:02:12.679 So the point where I'm at is I've asked them several times and then 763 01:02:12.760 --> 01:02:17.280 I sent them emails. So I finally last week on Friday, I finally 764 01:02:17.320 --> 01:02:22.280 found this document of the letter letting them know that I was going to leave 765 01:02:22.320 --> 01:02:30.360 the premises. And I walked into the real real estate company, which is 766 01:02:30.599 --> 01:02:35.880 but part of the worst real estate company I've ever dealt with, because anything 767 01:02:35.920 --> 01:02:39.559 I've ever asked them or talked to them about, they told me I'm lying. 768 01:02:39.920 --> 01:02:44.559 And and now anyways, this is the last one. When I came 769 01:02:44.559 --> 01:02:49.480 in this last time, I handed them the letter and I told him I'm 770 01:02:49.519 --> 01:02:52.840 going to do a constructive Oh you did tell them that I did already. 771 01:02:52.880 --> 01:02:57.639 I'm already at that point. And so wow, the man and how long 772 01:02:57.679 --> 01:03:00.960 ago did you wait? How so? So you gave them notice to fix 773 01:03:01.039 --> 01:03:06.320 and they failed to fix? Right? So when did you tell him you 774 01:03:06.360 --> 01:03:10.480 were leaving last Friday? Yeah? But what do you mean is when did 775 01:03:10.480 --> 01:03:16.320 you give him the first letter demanding it be fixed? Oh, that was 776 01:03:17.599 --> 01:03:22.840 about two weeks ago. So we've been for weeks living with these rodents and 777 01:03:22.880 --> 01:03:24.920 they were are you going to be out at the end of July? That's 778 01:03:25.000 --> 01:03:30.079 what I told them. Yes, Okay, what have they responded so far? 779 01:03:30.360 --> 01:03:36.239 So when I went into the office, Matt, he's very confrontational. 780 01:03:37.599 --> 01:03:40.280 He right away he starts getting crazy because this is the second time I've been 781 01:03:40.280 --> 01:03:44.360 into the office about probably. What did he say? I mean, he 782 01:03:44.400 --> 01:03:47.440 can't get crazy, it's it's all business. What did he say? He 783 01:03:47.559 --> 01:03:52.119 told me that. He said, you can try to do this, but 784 01:03:52.159 --> 01:03:54.679 the owner's not going to give it to you. And I said, how 785 01:03:54.760 --> 01:04:00.920 much deposit do you have? A twenty two dollars? I put the well, 786 01:04:00.000 --> 01:04:02.239 he is going to give you now. He may not give it to 787 01:04:02.280 --> 01:04:05.639 you without a fight, but you're going if he doesn't give it to you, 788 01:04:05.639 --> 01:04:10.159 you're going to assume him for trouble damages. Well, I just want 789 01:04:10.199 --> 01:04:12.840 to get out of this contract. That's it, because I've had nothing but 790 01:04:12.920 --> 01:04:15.119 problem. Yeah, but you want your money to write your security deposit? 791 01:04:15.320 --> 01:04:17.679 No, I don't even want that. They can keep it for the month 792 01:04:17.719 --> 01:04:23.480 of the July, just okay. Then I would then just leave. Yeah, 793 01:04:23.519 --> 01:04:26.719 so that's the thing. I I can't just leave without letting them know. 794 01:04:26.920 --> 01:04:30.559 So I gave them. I gave them the letter. And he says, 795 01:04:30.760 --> 01:04:33.119 oh, you've done nothing. He says, the owner is not going 796 01:04:33.199 --> 01:04:36.400 to give you this eviction. He says, you've done nothing but lie on 797 01:04:36.400 --> 01:04:43.199 our company. I've never listen. Listen, you've gone. He kicked me 798 01:04:43.239 --> 01:04:45.320 out, and he said I'm not allowed in that building anymore. And then 799 01:04:45.360 --> 01:04:47.920 he said, okay, but but why do you care if you're leaving? 800 01:04:48.000 --> 01:04:51.519 Why do you care? I just don't want this to backfire on me. 801 01:04:51.639 --> 01:04:56.639 I in what way? Backfire? In what way do you mean? Because 802 01:04:56.639 --> 01:04:59.760 they're going to come after you for the balance of the lease. Yeah, 803 01:05:00.079 --> 01:05:03.480 the remaining like what now, nothing can prevent them from coming after you for 804 01:05:03.519 --> 01:05:10.519 that. But you've done everything, according to you, you've done everything under 805 01:05:10.559 --> 01:05:14.480 the laws. So even if they do come after you to try to sue 806 01:05:14.480 --> 01:05:19.000 you for damages, you're going to show your documentation that you did everything correctly. 807 01:05:19.320 --> 01:05:24.679 And believe me, with the way the courts are nowadays, tenants have 808 01:05:24.800 --> 01:05:29.920 more rights than landlords. Okay, so let me just ask you one question. 809 01:05:30.039 --> 01:05:32.719 If they turn around and now say that they're going to pay for the 810 01:05:32.760 --> 01:05:36.440 extermination, but I'm already past the point where I don't want to live here, 811 01:05:36.480 --> 01:05:41.000 how does that work that? I don't know. We need to talk 812 01:05:41.079 --> 01:05:43.840 to Brad O'Brien, our real estate attorney. Let's see if we can get 813 01:05:43.840 --> 01:05:47.679 a quick comment from him about constructive eviction in the next hour. Stephanie, 814 01:05:48.119 --> 01:05:50.119 that's what we have to do. Well, let's try to get him on 815 01:05:50.199 --> 01:05:58.960 to answer that we have more coming right up, Go with a sure thing. 816 01:05:59.079 --> 01:06:02.480 Denver's for excel roofing dot com. You don't pay a cent until you're 817 01:06:02.519 --> 01:06:10.480 content. Time for an insurance check up free, no obligation. In comparison, 818 01:06:10.599 --> 01:06:15.199 call Compass Insurance paying too much your coverage at dozens of insurance companies. 819 01:06:15.280 --> 01:06:17.480 Find out now three oh three seven seven to one. Help. You'll think 820 01:06:17.519 --> 01:06:21.559 you're his only customer when you choose Frank durand the real estate man dot com 821 01:06:21.559 --> 01:06:27.199 to list your home with Remax Alliance three oh three nine two zero sixteen twenty 822 01:06:27.280 --> 01:06:38.639 two. Hi Tom Martino, you're a troubleshooter. Three O three seven to 823 01:06:38.639 --> 01:06:41.679 one three. Talk Brad O'Brien very quickly. He's here. That's good. 824 01:06:41.719 --> 01:06:45.719 I'll talk to him now, Brad. On a constructive eviction, if someone 825 01:06:45.800 --> 01:06:48.840 writes to the landlord and says, you know, I demand you fix this 826 01:06:48.840 --> 01:06:53.360 stuff or I'm leaving, and then you're getting ready to leave, and they 827 01:06:53.400 --> 01:06:59.079 went way beyond the deadline you gave him, uh, you know, and 828 01:06:59.119 --> 01:07:01.079 then they say, okay, okay, we're going to fix it. What 829 01:07:01.199 --> 01:07:05.599 do you do? Then? Do you have to unwind everything and stay well? 830 01:07:05.960 --> 01:07:11.480 I assume you're not talking about the warranty of habitability statute. Yeah. 831 01:07:12.360 --> 01:07:15.760 Yeah. To get a constructive eviction, she said her place was infested with 832 01:07:16.000 --> 01:07:20.960 rats, and she wrote say go ahead, okay, yeah, things like 833 01:07:20.960 --> 01:07:26.159 that that are health and safety, and wrote, including rodents and things that 834 01:07:26.199 --> 01:07:29.920 make the place habitable fall under the warranty of habitability statute, which has its 835 01:07:29.920 --> 01:07:34.920 own procedures for giving notice. Then the landlord has a certain amount of time 836 01:07:34.960 --> 01:07:39.719 to respond and start repairs and then they have a reasonable amount of time to 837 01:07:39.760 --> 01:07:43.440 complete the repairs. And if that doesn't happen, then you could do two 838 01:07:43.440 --> 01:07:45.400 things with that statute. Either one go to court to terminate the lease or 839 01:07:45.920 --> 01:07:50.559 to go to court to order get a court order forcing them and learn to 840 01:07:50.599 --> 01:07:55.480 do the work. So you have to go to court before you just leave. 841 01:08:00.960 --> 01:08:04.800 Actually, well you can if you if you can actually lead before without 842 01:08:04.800 --> 01:08:08.880 going to court. But it's it's a sort of a leap of faith because 843 01:08:08.920 --> 01:08:13.800 you have to first get all the notices the landlord has to then fail to 844 01:08:15.880 --> 01:08:18.600 do the work, then only a court can decide if you did it correctly. 845 01:08:19.159 --> 01:08:23.199 So if they come after you, that's when the court would decide that. 846 01:08:23.319 --> 01:08:27.920 Otherwise you're out right. Okay, listen, we have more coming up. 847 01:08:28.199 --> 01:08:30.520 If you have more questions, we'll try to get an answer, Stephanie. 848 01:08:30.560 --> 01:08:32.640 I got to go on to some other calls as well. Three oh 849 01:08:32.680 --> 01:08:35.840 three seven, one, three eight, two five five. Don't forget, 850 01:08:35.840 --> 01:08:40.399 I'll take all of your calls. Stay tuned. Plus, we have waterpros 851 01:08:40.439 --> 01:08:44.439 dot net here to answer water questions that I have piled up. Go with 852 01:08:44.520 --> 01:08:47.720 a sure thing Denver's best roofer Excel roofing dot com. You don't pay a 853 01:08:47.800 --> 01:08:56.000 cent until you're content. Time for an insurance check up free, no obligation. 854 01:08:56.039 --> 01:09:00.399 In comparison, call Compass Insurance. Pay too much your coverage? Dozens 855 01:09:00.439 --> 01:09:03.520 of insurance companies find out now three all three seven seven one help. You'll 856 01:09:03.520 --> 01:09:08.359 think you're his only customer when you choose Frank durand the real estate Man dot 857 01:09:08.399 --> 01:09:13.079 com to list your home with Remax Alliance three all three nine two zero sixteen 858 01:09:13.159 --> 01:09:24.600 twenty two. Yeah, ripped news. You need advice? Who you don't 859 01:09:24.680 --> 01:09:31.600 have? Come running as as as we can. Shooter's gonna help. Come 860 01:09:32.199 --> 01:09:39.640 man, This is the Troubleshooter Show. No Tom Martino, Hey, Tom 861 01:09:39.680 --> 01:09:43.319 Martino here, Welcome to the show. Three all three seven one three Talks 862 01:09:43.319 --> 01:09:45.199 seven one three eight two five five. This hour brought to you by Waterpros 863 01:09:45.199 --> 01:09:50.159 dot Net. Paul the Waterman is with us. Paul, let's talk about 864 01:09:50.239 --> 01:09:55.399 Somebody wants to know they text a good question for him? Yeah, they 865 01:09:55.399 --> 01:10:00.000 text me on my Google number seven four seven nine eighty. If you guys 866 01:10:00.119 --> 01:10:02.119 want to text me, you can. Somebody wants to know does a whole 867 01:10:02.159 --> 01:10:06.760 house water softener need to bypass the sprinkler lines, or do you just you 868 01:10:06.760 --> 01:10:11.159 know and go ahead, So what do you do about that? It's a 869 01:10:11.159 --> 01:10:14.439 good idea to do that, so you're not wasting it, right, correct, 870 01:10:15.039 --> 01:10:18.560 it won't So what with soft water? Treated water? Filtered water won't 871 01:10:18.600 --> 01:10:23.520 kill the grass, but it's absent of food that the grass needs or your 872 01:10:23.600 --> 01:10:27.399 lawn, the trees, you know, drip drip lines. So something that 873 01:10:27.600 --> 01:10:30.399 you know, that's what we try to do, is installed bypassed per What 874 01:10:30.439 --> 01:10:35.159 about okay, that's what it's asking. And then what about potassium water softeners? 875 01:10:35.199 --> 01:10:39.159 What do you know about those? They're the same as regular water softeners 876 01:10:39.159 --> 01:10:44.439 that some companies over indulge and say that this is a potassium based system. 877 01:10:44.520 --> 01:10:48.119 All units can use potassium. The problem is potassium is very expensive and you 878 01:10:48.199 --> 01:10:51.760 have to so why would you use potassium? Let's say nothing else? Because 879 01:10:51.800 --> 01:10:58.960 folks they misunderstand how a software operates. So people think that you're putting salt. 880 01:10:59.039 --> 01:11:01.119 If a water soften uses water softing salt, you're putting salt in the 881 01:11:01.119 --> 01:11:05.640 water and you're not doing that. So then other companies try to, you 882 01:11:05.680 --> 01:11:11.239 know, create this illusion. While you use potassium and potassium, the process 883 01:11:11.359 --> 01:11:15.600 is the same. You have to use more potassium than water softing salt. 884 01:11:15.680 --> 01:11:18.840 And people have to understand the by product of a water softener is sodium by 885 01:11:18.920 --> 01:11:24.119 carbonate baking soda. So why are people so concerned with the salt? Are 886 01:11:24.119 --> 01:11:28.600 they assuming if you wash the filters with salt, salt gets into your water. 887 01:11:29.560 --> 01:11:33.119 So salt is a sailing the soft rates right, So people are under 888 01:11:33.159 --> 01:11:36.640 the false impression that you're putting salt into the water, and that's not the 889 01:11:36.640 --> 01:11:41.640 case. It's only put into the water used to rinse the filter. That 890 01:11:42.000 --> 01:11:45.960 during the backwashing process. It's an exchange process. The resin grabs the hardness, 891 01:11:46.399 --> 01:11:49.640 so then the hardness and the chloride go down the drain. So the 892 01:11:49.680 --> 01:11:56.520 byproduct of a water softener is either sodium and the water stays without sodium. 893 01:11:56.560 --> 01:12:01.520 Correct, So you're going to have either sodium by carbonate, which is baking 894 01:12:01.560 --> 01:12:06.119 soda if you use water softing salt, or potassium carbonate if you use potassium. 895 01:12:06.159 --> 01:12:10.960 Mark you had a question. He's gonna think I'm kidding, but I'm 896 01:12:11.000 --> 01:12:15.319 not. Someone emailed us and sent me a link to an article from the 897 01:12:15.319 --> 01:12:21.880 Guardian. Listen to this man. The study has found significant levels of microplastics 898 01:12:23.319 --> 01:12:30.199 and four out of five men going through a rectile dysfunction and they're finding the 899 01:12:30.840 --> 01:12:34.760 microplastics and the penis. Is that true? First? But first I have 900 01:12:34.800 --> 01:12:39.520 a question, where do you find it in the water supply? All you 901 01:12:39.560 --> 01:12:42.279 no, but where in the penis? Like if you go to a doctor 902 01:12:42.319 --> 01:12:45.119 for viagar or something, does he say, let me check your penis for 903 01:12:45.199 --> 01:12:50.000 plastics. It's in the blood, vessels, microplastics. Microplastics has penetrated every 904 01:12:50.000 --> 01:12:54.720 aspect of the human body. Is in the brain, in the penis, 905 01:12:54.800 --> 01:13:00.439 veins, artery, is exactly correct. So microplastics is in the water supply. 906 01:13:00.279 --> 01:13:05.840 Every every major body of water has microplastics. So we're drinking microplastics and 907 01:13:05.880 --> 01:13:12.600 it's lodging in our systems. Absolutely, we're eating We're eating microplastics. We're 908 01:13:12.680 --> 01:13:17.479 breathing microplastics. Absolutely correct. So this is this is an issue where every 909 01:13:17.800 --> 01:13:21.600 microplastics. My concern down the road is that it's even going to be responsible 910 01:13:21.600 --> 01:13:28.560 for birth defects. Now it says it's leading it could lead to smooth muscle 911 01:13:28.680 --> 01:13:34.800 dysfunction, which of course is which contributes to a rectile dysfunction. So that 912 01:13:35.079 --> 01:13:39.479 is I see the article, Mark, I thought you were joking it says 913 01:13:39.520 --> 01:13:45.000 they go it says, it says there. The microplastics go there because of 914 01:13:45.079 --> 01:13:49.239 how much blood flow there is and how spongy the organ is. It's really 915 01:13:49.319 --> 01:13:54.520 crazy to think of it in those terms. Well, the bigger issue for 916 01:13:54.640 --> 01:13:59.840 me is people who have stents in any aspect of the body for blood flow. 917 01:14:00.199 --> 01:14:03.159 Microplastics can cause, you know, a concern because they can build up 918 01:14:03.199 --> 01:14:06.399 within that stent, they get trapped in fatty tissue, they can get trapped 919 01:14:06.399 --> 01:14:11.000 in cholesterol. You know, Deputy doc, if you remember what was a 920 01:14:11.000 --> 01:14:14.119 couple months ago, first you know, told us that he saw the story 921 01:14:14.119 --> 01:14:18.319 online because the microplastics win the placenta, and since then they found that they're 922 01:14:18.319 --> 01:14:24.640 in every aspect of the human body. Wow, So how do you get 923 01:14:24.640 --> 01:14:27.439 around that? I mean, obviously you want to filter the water you drink 924 01:14:27.479 --> 01:14:30.800 in your house, but are you how would you even be safe buying bottled 925 01:14:30.800 --> 01:14:34.680 water? Well, you can't be saved buying bottle water because bottle water has, 926 01:14:35.079 --> 01:14:41.960 because of their manufacturing practices, has microplastics. They have even nanoparticles of 927 01:14:42.000 --> 01:14:45.239 the of the filter system are in bottle water. So with my purified water 928 01:14:45.279 --> 01:14:50.680 pole, I use it now if I put it in the wrong container. 929 01:14:51.119 --> 01:14:57.319 Could I still leach plastics? No, I don't think you can leach plastics 930 01:14:57.640 --> 01:15:01.399 if you put it in a plastic container. Okay, it's something that microplastics 931 01:15:01.399 --> 01:15:08.319 are that separate. Microplastics are an environment based upon deterioration and landfills, deterioration, 932 01:15:08.479 --> 01:15:12.479 contamination, so then it's on runoff and everything. Right. They don't 933 01:15:12.479 --> 01:15:14.600 they don't, they don't break down, tom, they don't go away. 934 01:15:14.640 --> 01:15:19.359 They just get small microplastics. Absolutely, they do, hundred percent. The 935 01:15:19.399 --> 01:15:24.239 research I'm doing is shows that. Knowing that, but the next big issue 936 01:15:24.239 --> 01:15:28.439 on top of that is going to be the pharmaceutical the component that we're going 937 01:15:28.520 --> 01:15:31.920 to have to be dealing with too. Yeah, and that's micro pharmaceuticals because 938 01:15:32.359 --> 01:15:36.800 pharmaceuticals are not being completely removed from municipal water. That's right, And every 939 01:15:36.880 --> 01:15:42.520 their study is done right now in Colorado that every major over the counter pharmaceutical 940 01:15:42.560 --> 01:15:45.920 that you use is in our water supply. See here's what I've said before, 941 01:15:45.119 --> 01:15:49.119 and I'll say it again. There's no way that you can be proactive 942 01:15:49.199 --> 01:15:58.520 with your health by organic have supplements and care about your body without looking at 943 01:15:58.560 --> 01:16:00.880 your water. Absolutely correct. I mean that's I mean come on, it's 944 01:16:00.880 --> 01:16:04.239 the most important thing. That every aspect of life is water. What we 945 01:16:04.359 --> 01:16:09.520 eat is water, the vegetables, the meat and everything, even the plastic 946 01:16:09.560 --> 01:16:13.000 wrap. Now Tom that they put our meat products. They're saying that we 947 01:16:13.000 --> 01:16:17.560 can get microplastics from That's crazy. Now, Joe Marie, you have an 948 01:16:17.560 --> 01:16:24.000 issue with a product you bought? Uh, tell us about it. Well, 949 01:16:24.119 --> 01:16:29.199 it's the Keto product. What is it? Is it Keto as in 950 01:16:29.319 --> 01:16:32.319 low carb keto? Is that what you're talking about? You? They're Keto 951 01:16:32.399 --> 01:16:40.239 gummies? Yeah? But has been peting it and it's Keto gummies to lose 952 01:16:40.279 --> 01:16:43.680 weight. Okay, So it is okay, Keto gum. And by the 953 01:16:43.680 --> 01:16:47.800 way, is it supposed to put your body into ketosis? I believe so. 954 01:16:47.960 --> 01:16:51.840 Yes. And who was promoting it? I see them all over the 955 01:16:51.880 --> 01:16:58.560 internet Keto gummies? Yeah? And who was tank? Initially it was on 956 01:16:58.640 --> 01:17:04.279 Shark Tank And Kelly Clarkson is a big push Oh, Kelly Clarkson. So 957 01:17:04.319 --> 01:17:09.960 what do you not like about? It doesn't work? And I got the 958 01:17:10.000 --> 01:17:15.640 wrong stuff. Apparently they sent me the wrong product. And in the process 959 01:17:15.720 --> 01:17:19.319 of all this, she's been fighting because she talked about scams and she's fighting 960 01:17:19.359 --> 01:17:25.119 it in court and whatnot. Wait, so she's fighting it. Kelly Clarkson 961 01:17:25.239 --> 01:17:30.680 is actually fighting against them apparently. Yes, this is what she claims on 962 01:17:30.720 --> 01:17:35.560 Facebook. Okay, now, I tried. I tried to call it shark 963 01:17:35.640 --> 01:17:41.479 tank, shark tank. The numbers are no good. I ended up talking 964 01:17:41.520 --> 01:17:45.640 to someone from shark Ninja. She googled the numbers and tried to find shark 965 01:17:45.720 --> 01:17:49.880 tank. Couldn't get a number for me. In the process of this, 966 01:17:51.279 --> 01:17:57.560 I have containers sitting here on my account. Do you know, let me 967 01:17:57.600 --> 01:18:02.600 explain something to you. Do you know they're misusing the word keto on purpose, 968 01:18:03.560 --> 01:18:10.560 But do you know what ketosis is and why people try to get into 969 01:18:10.680 --> 01:18:15.640 katosis. It has to do with weight loss, and it has to do 970 01:18:15.760 --> 01:18:20.319 with sugar. Okay, of your sugar in your body. What ketosis is, 971 01:18:21.000 --> 01:18:26.239 it's a very I'm gonna give you a one sentence explanation. It's burning 972 01:18:26.399 --> 01:18:31.840 fat for energy instead of glucose. That's it. Okay. Now, for 973 01:18:32.000 --> 01:18:39.000 years we've been told that katosis is bad for you. And it's not bad 974 01:18:39.039 --> 01:18:43.079 for you. Okay, it's not. They said the ketones are bad because 975 01:18:43.119 --> 01:18:46.920 it breaks down everything in your body, and it doesn't. It does Okay, 976 01:18:47.399 --> 01:18:54.520 it does break down fat, and it's there's nothing wrong with ketones. 977 01:18:54.560 --> 01:19:00.640 Okay, there's nothing wrong with it. And and but glucose and sugar which 978 01:19:00.720 --> 01:19:04.960 is made well, you eat a lot of it, but it's manufactured by 979 01:19:04.960 --> 01:19:11.119 your liver. And it was only meant to be like a booster. So 980 01:19:11.159 --> 01:19:15.319 when you were being chased, when you were being chased by a wild animal 981 01:19:15.479 --> 01:19:20.640 or a foe, you would use fat as normal energy and then the glucose 982 01:19:20.680 --> 01:19:26.520 would be like nitrous oxide or like a boost, and it would give you 983 01:19:26.560 --> 01:19:30.079 a boost of energy when needed, and it would be triggered by the liver 984 01:19:30.479 --> 01:19:36.319 and through adrenaline, and that's what got you extra energy. But through the 985 01:19:36.439 --> 01:19:43.960 years, what we did was we shortcut our systems and we started using glucose 986 01:19:44.039 --> 01:19:50.319 as the primary fuel and fat as a secondary fuel. And the problem is 987 01:19:51.000 --> 01:19:59.479 our numbskull moronic doctors, most of them who don't have a clue about nutrition 988 01:20:00.119 --> 01:20:03.840 or proactive health. Most of them are acute medics who go after symptoms, 989 01:20:04.279 --> 01:20:11.600 and the problem is is they were trained that if you go into katosis, 990 01:20:12.079 --> 01:20:16.000 it is a stressor on your body because your body is saying there's no food. 991 01:20:16.039 --> 01:20:19.359 We got to use fat and that's exactly what your body is saying, 992 01:20:19.560 --> 01:20:24.319 and it's supposed to be saying that. By putting your body into what's called 993 01:20:24.319 --> 01:20:29.680 a famine set where you burn, you burn through katosis, your body actually 994 01:20:30.039 --> 01:20:34.159 also goes into a repair and maintenance mode, which triggers longevity. It's a 995 01:20:34.279 --> 01:20:39.159 long story, but the bottom line is this. There is nothing you can 996 01:20:39.199 --> 01:20:44.199 do to throw your body into katosis with the so called gummies. There is 997 01:20:44.239 --> 01:20:51.319 not one that works or one there's not one keytne supplement that actually creates keytnes 998 01:20:51.479 --> 01:20:56.359 in your system. It's all a big giant ripoff. That's it in a 999 01:20:56.439 --> 01:21:01.479 nutshell. It's a right. Is there any way to stop some of these 1000 01:21:01.520 --> 01:21:06.239 people? There's an ad online right now on Facebook and it shows her and 1001 01:21:06.319 --> 01:21:10.359 she's holding a document. Anyway, it gives them. The only way you 1002 01:21:10.399 --> 01:21:16.079 can stop you can stop these people from lying to you about these supplements and 1003 01:21:16.119 --> 01:21:23.279 things is if somehow you got the government to believe that they're fighting against the 1004 01:21:23.319 --> 01:21:27.079 COVID vaccine, then they would shut them down. Other than that, the 1005 01:21:27.119 --> 01:21:30.239 government doesn't care what you do. All they care about is what they push, 1006 01:21:30.680 --> 01:21:35.119 and the government pushes big pharma. So if you were fighting against big 1007 01:21:35.199 --> 01:21:41.159 pharma. The government would come to the big farmer's rescue and try to shut 1008 01:21:41.199 --> 01:21:46.800 down anything that threatens big pharma or threatens vaccines. But the fact that this 1009 01:21:46.920 --> 01:21:51.760 doesn't threaten anyone, the government doesn't care. Now, every once in a 1010 01:21:51.840 --> 01:21:58.880 while, the FDA does raid certain things that make certain claims. They do, 1011 01:21:59.000 --> 01:22:02.319 I must admit that, But most of the time, if something is 1012 01:22:02.479 --> 01:22:09.720 generally recognized as safe, they kind of turn a blind eye to false claims. 1013 01:22:09.800 --> 01:22:14.760 They really do. And Tom, these supplements are not SAD, They're 1014 01:22:14.760 --> 01:22:16.840 not gone. They don't go through the FDA. That's one of the biggest 1015 01:22:16.840 --> 01:22:23.920 problems is that they're not FDA approved because they consider it supplements and not drugs. 1016 01:22:24.680 --> 01:22:27.960 That's what I said, generally approved as safe. They call it DOC 1017 01:22:28.000 --> 01:22:32.199 and if it falls under that grass certification, they sometimes don't mess with it. 1018 01:22:33.439 --> 01:22:38.319 We'll see this on the SAD. She has a document that she holds 1019 01:22:38.399 --> 01:22:42.680 and as I wrote down the FDA number, and the guy is local here 1020 01:22:42.720 --> 01:22:45.600 in Aurora, and it really ticks me off because I brought it up and 1021 01:22:46.000 --> 01:22:51.479 apparently it's an address and everything out of his home that he's selling this stuff. 1022 01:22:53.039 --> 01:22:59.279 Okay, now listen now, listen, let me explain something. When 1023 01:22:59.359 --> 01:23:08.600 it comes to external ketones. Okay, that we take that we want sometimes 1024 01:23:08.760 --> 01:23:17.880 just to be completely transparent here. Sometimes those external keytnes can provide your body 1025 01:23:17.960 --> 01:23:24.199 with a trick. It's it's like almost like almost like a homeopathic response, 1026 01:23:24.760 --> 01:23:32.840 and it can trick your body sometimes into encouraging katosis. But you must accompany 1027 01:23:32.880 --> 01:23:39.600 it with low carb diet or low sugar diet. It kind of helps you 1028 01:23:39.800 --> 01:23:45.399 stay in ketosis. It can reach it, it can, it absolutely can. 1029 01:23:45.560 --> 01:23:47.079 Well I'm saying that's what the claim is. I mean, I've never 1030 01:23:47.199 --> 01:23:50.680 tried them, but it makes that part clear. What does it say on 1031 01:23:50.760 --> 01:23:58.439 the bottle as far as the contents, not much? You know, they 1032 01:23:58.520 --> 01:24:01.199 sell So you guys, no, this guy might be selling his brand out 1033 01:24:01.199 --> 01:24:05.359 of his house. But you can go into Costco, Walmart, Walgreens anywhere 1034 01:24:05.359 --> 01:24:10.680 in the world and buy the things. Yeah you can. Well, what 1035 01:24:10.760 --> 01:24:17.000 do you say, pull the carbohydrates, pull the sugars, h apple, 1036 01:24:17.079 --> 01:24:21.760 cider, vinegar. Doc. It doesn't really dock it. It doesn't make 1037 01:24:21.800 --> 01:24:26.000 claims on the label of that SNG. I'm just curious what was in it? 1038 01:24:26.039 --> 01:24:30.000 That's all. Oh, it's not nothing, nothing to be you know, 1039 01:24:30.119 --> 01:24:33.960 not to worry about taking us. Mostly that's a lot of natural stuff 1040 01:24:34.000 --> 01:24:38.720 with apple cider, vinegar and stuff. Hell, you can get that at 1041 01:24:38.760 --> 01:24:43.800 the grocery store. Yeah, we we listen, hold on, we got 1042 01:24:43.840 --> 01:24:45.279 to take this break. And I'm Tom Martinez. We have more coming up. 1043 01:24:50.319 --> 01:24:55.359 Go with a sure thing Denver's Best roofer Excel Roofing dot com. You 1044 01:24:55.399 --> 01:25:01.560 don't pay a cent until your content time for an insurance checkup free, no 1045 01:25:01.640 --> 01:25:06.560 obligation. In comparison, call Compass Insurance paying too much your coverage at dozens 1046 01:25:06.600 --> 01:25:11.279 of insurance companies find out now three all three seven seven to one. Help. 1047 01:25:11.439 --> 01:25:15.000 You'll think you're his only customer when you choose Frank durand the real estate 1048 01:25:15.039 --> 01:25:18.479 Man dot com to list your home with Remax Alliance three oh three nine two 1049 01:25:18.560 --> 01:25:28.279 zero sixteen twenty two. Hi Tom Martino, you're troubleshooterer three oh three seven 1050 01:25:28.399 --> 01:25:33.920 one three talks seven one three eight two five five Oh man, we have 1051 01:25:34.000 --> 01:25:39.600 some follow ups. Here's the bottom line, Joe Marie, there's nothing we 1052 01:25:39.600 --> 01:25:43.560 can say about this keto thing, because everything I can say is this, 1053 01:25:44.439 --> 01:25:45.800 What are you looking for? Are you looking to get money back? What 1054 01:25:45.840 --> 01:25:50.199 are you looking for well, I don't. It's not so much about the 1055 01:25:50.239 --> 01:25:56.479 money right now. It's about this continued sawa that goes on as far as 1056 01:25:56.520 --> 01:26:01.359 they promote and they give you places to order more from. I just love 1057 01:26:01.399 --> 01:26:04.359 to shut it down. I mean, well, you know what, though, 1058 01:26:04.359 --> 01:26:09.079 that's just one of so many. As I said, they're not going 1059 01:26:09.159 --> 01:26:13.720 to shut it down. Listen, our government is so swamped with these supplements 1060 01:26:13.720 --> 01:26:17.359 and these claims of all kinds of stuff. My goodness, there are so 1061 01:26:17.479 --> 01:26:24.680 many false claims out there. I agree as I said, they truly, 1062 01:26:24.840 --> 01:26:31.520 I mean this sincerely. They will not go after people doing this unless it 1063 01:26:31.680 --> 01:26:38.800 threatens their benefactors. And their benefactors are big pharma and all of that. 1064 01:26:39.119 --> 01:26:43.880 I'm serious. It's not a conspiracy theory. It's the truth. I mean, 1065 01:26:44.760 --> 01:26:51.199 if if if Pfizer or another drug company complained to the government about like, 1066 01:26:51.319 --> 01:26:58.199 hey, this Katosa's thing is cutting down on our sales of semiglutide or 1067 01:26:58.520 --> 01:27:02.760 some other weight loss up or weight loss drug, then they might go after 1068 01:27:02.800 --> 01:27:09.239 the Keto people. But they will not go after They do not go after 1069 01:27:09.399 --> 01:27:14.000 supplement people. People think they do go after supplement people to protect the public. 1070 01:27:14.319 --> 01:27:20.399 They do not. The FDA is the Food and Drug Administration and what 1071 01:27:20.439 --> 01:27:26.520 it should be called. It should be called the food and drug promoter of 1072 01:27:26.600 --> 01:27:31.319 big pharma and big farms. And if people after where's who they go after 1073 01:27:32.239 --> 01:27:40.479 for food? They go after people who do non GMO foods and healthy organic 1074 01:27:40.880 --> 01:27:45.079 foods. They go after them and say, you must boil your honey, 1075 01:27:45.439 --> 01:27:50.840 you must pasteurize your dairy products, you must add GMOs, or you must 1076 01:27:51.000 --> 01:27:59.520 add these additives and these artificial ingredients. You are not allowed to do anything 1077 01:27:59.640 --> 01:28:03.520 healthy that competes with our big corporate farms. You think I'm kidding. In 1078 01:28:03.640 --> 01:28:09.960 fact, if you have a private farm next door to a big corporate farm 1079 01:28:10.439 --> 01:28:15.560 and their seeds happen to blow in the air, or if it's pollenized by 1080 01:28:15.720 --> 01:28:24.840 bees naturally and your farm happens to take on some of the GMOs that were 1081 01:28:24.960 --> 01:28:30.960 used in the corporate farm, the corporate farm can sue the private farm for 1082 01:28:30.279 --> 01:28:36.600 infringing on their patented GMO formulas. Did you know that I swear to God, 1083 01:28:36.640 --> 01:28:41.399 when you look into this stuff you will think. You won't think I'm 1084 01:28:41.439 --> 01:28:45.319 crazy. Here's the next thing, so they protect that's the food part of 1085 01:28:45.359 --> 01:28:49.439 the Food and Drug Administration as far as the drug part of the Food and 1086 01:28:49.520 --> 01:28:58.199 Drug Administration, they protect big pharma from anything natural that can do the same 1087 01:28:58.279 --> 01:29:05.399 thing. Any If you propose something that can do it naturally and big Pharma 1088 01:29:05.720 --> 01:29:11.199 is selling a product that does it artificially, they will go after it. 1089 01:29:11.600 --> 01:29:15.239 If it's not competing with big Pharma, they will not go after it. 1090 01:29:15.520 --> 01:29:20.800 If you look at the pattern of the FDA, you will find that they 1091 01:29:20.840 --> 01:29:30.119 go after small natural, organic farmers, supplements and other things that compete with 1092 01:29:30.359 --> 01:29:38.920 corporate farms, GMOs and big pharma. The Food and Drug Administration perpetuates all 1093 01:29:38.960 --> 01:29:42.680 of that. It used to be just the opposite, but it's no longer 1094 01:29:42.720 --> 01:29:47.000 that way. No longer that way. Right now they are in it to 1095 01:29:48.319 --> 01:29:57.479 promote and market and to really lift up all of those agencies. That's what 1096 01:29:57.520 --> 01:30:00.119 they're doing. They're in bed with them, and that's just the way it 1097 01:30:00.199 --> 01:30:04.119 is. Unfortunately, so you can't shut him down, that's the answer. 1098 01:30:04.159 --> 01:30:10.359 You can't shut him down. Now there are some people in government now. 1099 01:30:10.359 --> 01:30:15.560 It used to be it used to be that progressive liberal people were all for 1100 01:30:16.159 --> 01:30:25.600 natural, holistic all of the natural, organic, holistic, wonderful health things, 1101 01:30:26.399 --> 01:30:32.039 and conservatives were more like traditional somehow I think I woke up in bizarro 1102 01:30:32.359 --> 01:30:38.319 universe. That's what happened to me because I used to protest against big pharma 1103 01:30:38.600 --> 01:30:45.000 and big government and mandatory this and mandatory that I use, and censorship. 1104 01:30:45.000 --> 01:30:48.760 I used to protest against that, and I was called a screaming liberal. 1105 01:30:49.399 --> 01:30:54.760 Then over the years, I kind of must have gone into a coma, 1106 01:30:54.920 --> 01:31:00.840 and I woke up in a bizarro universe where those ideals of free speech and 1107 01:31:01.000 --> 01:31:08.640 anti big government and anti pharma and anti you know, all of this other 1108 01:31:08.680 --> 01:31:13.520 stuff became a conservative value, and instead of being called a crazy liberal, 1109 01:31:13.800 --> 01:31:16.199 I was then called a crazy conservative. So I don't know how it happened. 1110 01:31:16.560 --> 01:31:21.079 I never changed anything. I never changed my beliefs, and I went 1111 01:31:21.159 --> 01:31:27.079 from being supposedly being called this to being called that. Don't know how it 1112 01:31:27.159 --> 01:31:30.560 happened, So it's I call it bizarro universe. You'll never get rid. 1113 01:31:30.840 --> 01:31:38.479 You will never get rid of phony supplements unless they compete with Pfizer. Okay, 1114 01:31:38.760 --> 01:31:42.199 there you go. Three zero three seven one three talk seven one three 1115 01:31:42.279 --> 01:31:45.000 eight two five five. By the way, I think I thanked you for 1116 01:31:45.079 --> 01:31:48.520 calling several times, but then again, that's okay, we have more coming 1117 01:31:48.600 --> 01:31:59.520 right up. Go with a sure thing Denver's Best roofer Excel Roofing dot com. 1118 01:31:59.560 --> 01:32:05.399 You don't pay a cent until you're content. Time for an insurance checkup 1119 01:32:05.439 --> 01:32:10.840 free, no obligation. In comparison, call Compass Insurance paying too much your 1120 01:32:10.840 --> 01:32:14.920 coverage at dozens of insurance companies find out now three all three seven to seven 1121 01:32:14.920 --> 01:32:17.720 to one help. You'll think you're his only customer when you choose Frank durand 1122 01:32:17.720 --> 01:32:23.119 the real estate Man dot com to list your home with Remax Alliance three all 1123 01:32:23.159 --> 01:32:31.960 three nine two zero sixteen twenty two. I'm Tom Martino. You're troubleshooter. 1124 01:32:32.039 --> 01:32:36.039 I'm just answering a text. Someone wants to know they have vinyl sighting. 1125 01:32:36.079 --> 01:32:40.560 It was destroyed in a storm. What would you recommend is good replacement? 1126 01:32:40.600 --> 01:32:44.439 I recommend stucco. Listen stucco, even on small homes. It's not that 1127 01:32:44.560 --> 01:32:47.720 expensive, and man, will it enhance the value of your home? You 1128 01:32:47.880 --> 01:32:53.880 be shocked. It's not as expensive as you think it's and when you consider 1129 01:32:53.960 --> 01:32:58.439 it's little or no maintenance. Now, if you had to go with anything 1130 01:32:58.439 --> 01:33:03.680 else, I would go with a steel coated a vinyl coated steel, not 1131 01:33:03.760 --> 01:33:09.319 just vinyl, but vinyl coded steel and Genesis, by the way, does 1132 01:33:09.359 --> 01:33:12.079 the stucco. They do a great job. They also do the other siding 1133 01:33:12.119 --> 01:33:16.640 Genesis Total Exteriors dot Com. Uh, they're they're great at that. Now 1134 01:33:17.119 --> 01:33:19.479 I want to go to the phones people at Midwaity. We have also Paul 1135 01:33:19.479 --> 01:33:24.560 the Waterman. Somebody wants to know about nanoplastics real quick, Paul. They 1136 01:33:24.600 --> 01:33:29.840 want to know ken it. What about well water? Yeah? Absolutely, 1137 01:33:30.000 --> 01:33:34.359 nanoplastics can contaminate well water. Why because of runoff and all of that. 1138 01:33:34.520 --> 01:33:40.279 Absolutely correct, Nanoplasts fall and all right, nanoplastics are absolutely in every single 1139 01:33:40.359 --> 01:33:45.399 major body water here in Colorado. Coloradleston University went out they tested and tested 1140 01:33:45.439 --> 01:33:50.279 positive for nanoplastics. So not only is p files forever chemicals and issue and 1141 01:33:50.319 --> 01:33:54.359 well water, but they have the same problems we do. Is it too 1142 01:33:54.399 --> 01:33:56.520 late to turn the corner and get rid of them? I mean, come 1143 01:33:56.560 --> 01:33:59.479 on, this sounds like I think, well it is. I mean it's 1144 01:33:59.560 --> 01:34:03.239 nanos don't go away, they don't disappear, they just get smaller from the 1145 01:34:03.279 --> 01:34:08.479 deterioration of all the plastics we've been using. Absolutely correct, Okay, So 1146 01:34:08.520 --> 01:34:12.439 I want to go somewhere with this and that those are based on petroleum based 1147 01:34:12.439 --> 01:34:15.720 products plastics. Okay, so we are overdoing it. We are overdoing it, 1148 01:34:15.800 --> 01:34:18.800 remember when we're I mean, there's balance. What I'm talking about this 1149 01:34:19.000 --> 01:34:26.439 is ecology is important. Ecology, environmentalism is important to an extent. I 1150 01:34:26.439 --> 01:34:30.439 mean, you can go crazy with that stuff, but it is important that 1151 01:34:30.520 --> 01:34:34.199 we take good care of our environment because we are poisoning it. Absolutely correct. 1152 01:34:34.880 --> 01:34:39.680 Not only that, but think about this. We don't recycle plastics. 1153 01:34:40.199 --> 01:34:43.479 I mean, I mean because there's too much of them getting the landfills and 1154 01:34:43.560 --> 01:34:47.119 so, I mean when we were kids, glass bottles were recyclable. Now 1155 01:34:47.279 --> 01:34:50.920 they broke down, that's right. But now we're in a situation where you've 1156 01:34:50.960 --> 01:34:58.199 got generations of those plastics to the point where fish are breathing them in in 1157 01:34:58.239 --> 01:35:00.920 the waters, even fish too. Right, there's in the oceans. This 1158 01:35:01.000 --> 01:35:03.239 is a globe. I don't think if you went out to the middle of 1159 01:35:03.279 --> 01:35:06.159 the ocean, would there be nanoplastics. Oh yeah, absolutely? Come on, 1160 01:35:06.319 --> 01:35:11.359 think about the Think about the island of plastics that they found floating in 1161 01:35:11.359 --> 01:35:14.760 the ocean, all the plastic bottles. What do you think New York does 1162 01:35:14.800 --> 01:35:18.520 with their garbage? They dump it in the ocean. God it's kind of 1163 01:35:18.560 --> 01:35:25.720 scary. Actually. Now I want to talk to uh Ray about his car 1164 01:35:25.760 --> 01:35:30.079 warranty. Ray, what's going on? Yes? Or I've my car wheeled 1165 01:35:30.079 --> 01:35:33.640 down? I've got one of them protection plans? Yeah? Now, Ray, 1166 01:35:34.000 --> 01:35:39.680 what kind of protection plan do you have? Oh? They said I 1167 01:35:39.720 --> 01:35:43.520 had the premium one and car. Okay, but but when? What I 1168 01:35:43.600 --> 01:35:46.680 mean is this when did you get it? You have a twenty ten I 1169 01:35:46.720 --> 01:35:53.600 see on here Chevy Traverse. Yeah, I've had about round a year. 1170 01:35:54.520 --> 01:36:00.840 You've had the traversy year? Or the plan? I had it before before 1171 01:36:00.840 --> 01:36:04.119 I got the plan? Okay? So you have how many miles on your 1172 01:36:04.159 --> 01:36:11.159 twenty ten Chevy Traverse? Wow? One can? And when? And you 1173 01:36:11.319 --> 01:36:15.239 bought this plan last year? Yeah? The plan isn't giving me a problem? 1174 01:36:15.439 --> 01:36:21.039 The shop what is? They approved it? The thing is my friend, 1175 01:36:21.199 --> 01:36:25.319 They wouldn't answer the phone. Fin My son finally got ahold of them 1176 01:36:25.560 --> 01:36:29.439 Friday and they told him that the car would be ready by the end of 1177 01:36:29.439 --> 01:36:34.760 this week. Oh so you're what what protection plan do you have? Have? 1178 01:36:34.880 --> 01:36:40.760 Carshield? And it actually approved? What kind of I'm anxious to hear 1179 01:36:40.800 --> 01:36:45.399 this? An engine? What an engine? An entire engine? What happened? 1180 01:36:45.439 --> 01:36:50.680 To your engine. I don't know. I just seated up and they 1181 01:36:50.720 --> 01:36:57.439 approved a new engine. Yes, the shop, and they're supposed to be 1182 01:36:57.439 --> 01:37:00.119 putting that in and everything and uh. And then when my son talked to 1183 01:37:00.199 --> 01:37:02.840 him, he wanted to see enough. He just wanted an update about the 1184 01:37:02.880 --> 01:37:05.920 car. He whoodn't it might be ready. They told him that I would 1185 01:37:05.920 --> 01:37:11.560 have to take eight hundred dollars in and I called car Shield. I didn't 1186 01:37:11.560 --> 01:37:15.399 call the shop. I called car Shield and I asked, and he said 1187 01:37:15.600 --> 01:37:18.039 said, no, you have a premium plan. You have no out of 1188 01:37:18.079 --> 01:37:25.039 pocket expenses except for your deductible. And your deductible is one hundred and fifty 1189 01:37:25.119 --> 01:37:29.880 dollars. Okay, what's the name of the shop. I don't have it 1190 01:37:29.960 --> 01:37:32.720 right with me because I'm blind. I have a car and I'm blind, 1191 01:37:32.880 --> 01:37:36.920 but someone drives it for me. No, I get it now, and 1192 01:37:38.039 --> 01:37:40.520 now I want you took it to one Let me get this straight. Now, 1193 01:37:40.760 --> 01:37:45.760 you took it to a shop who wants you to pay eight hundred dollars. 1194 01:37:46.119 --> 01:37:49.000 Yes, they actually came and picked it up because they told me I 1195 01:37:49.000 --> 01:37:53.119 had it's voice of shops wherever I wanted. And I said, well, 1196 01:37:53.199 --> 01:37:56.840 now I get it. All, but they want eight hundred dollars and your 1197 01:37:56.920 --> 01:38:05.560 deductible is how much? One fifty? But did you ask why they I 1198 01:38:05.560 --> 01:38:10.720 guess they told my son that the that the plan wasn't covering at all, 1199 01:38:11.600 --> 01:38:15.920 but it proved it. You know, you know, I do not have 1200 01:38:15.960 --> 01:38:20.600 a contract with the shop. I never signed anything with the shop. And 1201 01:38:20.720 --> 01:38:24.479 uh, the shop when when they picked it up, they called me and 1202 01:38:24.520 --> 01:38:29.199 they told me that they would take care of everything. But now they're wanting 1203 01:38:29.239 --> 01:38:31.119 more money. Well, we got to figure out. There must be a 1204 01:38:31.199 --> 01:38:35.079 reason I need to get Who can we talk? I mean, how do 1205 01:38:35.119 --> 01:38:38.920 we find the name of the shop and who you're dealing with over there? 1206 01:38:40.239 --> 01:38:43.520 I'm gonna have to call you back with that because I can't see right now 1207 01:38:43.760 --> 01:38:45.880 and my son had to leave. When is your son going to be back? 1208 01:38:46.159 --> 01:38:48.800 Ray? When is your son going to be be back? He'll be 1209 01:38:48.840 --> 01:38:54.720 back this evening, but he probably can be here tomorrow. But when when 1210 01:38:54.760 --> 01:38:59.520 I what? I wanted to see where I stand because I ran into a 1211 01:38:59.560 --> 01:39:01.800 problem like this before. Well, you know, Ray, we'll be happy 1212 01:39:01.840 --> 01:39:06.399 to tell you that we need to know the copy of your plan with Carshield. 1213 01:39:06.840 --> 01:39:11.720 Maybe someone you've dealt with a car shield that you talk to. I'd 1214 01:39:11.760 --> 01:39:14.680 also want to know the name of the shop. See, we just need 1215 01:39:14.680 --> 01:39:16.800 these basics and we'll help walk you through it. You don't have to worry 1216 01:39:16.800 --> 01:39:21.399 about it. We'll help you, Okay. So Kaschina, who should we 1217 01:39:21.439 --> 01:39:27.680 give this to? Chopper? Is he around? He is not, unfortunately 1218 01:39:27.800 --> 01:39:30.039 taking cases today, but we do have doc here. No, no, 1219 01:39:30.079 --> 01:39:34.399 but doc, I've loaded them up. I think I really would like to 1220 01:39:34.439 --> 01:39:38.319 get so they don't have to get on this today. But because he has 1221 01:39:38.359 --> 01:39:41.720 to get with his son and we just need to sort through this, so 1222 01:39:41.840 --> 01:39:45.800 let's give it to someone I'm not even sure is gear Head around still? 1223 01:39:45.800 --> 01:39:50.159 Yes, I mean let's give it to someone who can at least get the 1224 01:39:50.199 --> 01:39:58.880 basic information and find out why this discrepancy. Okay, So just let me 1225 01:39:58.960 --> 01:40:00.600 know who your give it to. A eventually here and I'll mark it down. 1226 01:40:01.000 --> 01:40:05.279 But I think we need to help this guy out. So ray hold 1227 01:40:05.319 --> 01:40:10.079 on three all three, seven to one, three talks seven to one three 1228 01:40:10.640 --> 01:40:16.640 eight two five five. Now, Kyle, what kind of bad car purchase 1229 01:40:16.720 --> 01:40:21.319 did you make? I didn't make it. I have a friend that made 1230 01:40:21.359 --> 01:40:26.560 it two years ago. Two years ago. Was it a newer used car? 1231 01:40:27.760 --> 01:40:30.119 It was a used car. All right, You hang on, Kyle, 1232 01:40:30.359 --> 01:40:39.600 come right back to you go with a sure thing Denver's best roofer Excel 1233 01:40:39.720 --> 01:40:45.479 Roofing dot com. You don't pay a cent until you're content. Time for 1234 01:40:45.520 --> 01:40:50.279 an insurance checkup free, no obligation. In comparison, call Compass Insurance paying 1235 01:40:50.319 --> 01:40:55.399 too much your coverage at dozens of insurance companies find out now three all three 1236 01:40:55.560 --> 01:40:58.880 seven to seven to one. Help. You'll think you're his only customer when 1237 01:40:58.920 --> 01:41:01.640 you choose Frank durand the real estate Man dot com to list your home with 1238 01:41:01.760 --> 01:41:12.640 Remax Alliance three oh three nine two zero sixteen twenty two. Tom Martino your 1239 01:41:12.680 --> 01:41:15.319 Troubleshooter three all three seven one three talks seven one three eight two five five 1240 01:41:16.920 --> 01:41:19.800 all right, So, Kyle, two years ago a friend bought a car, 1241 01:41:19.840 --> 01:41:24.199 a used car. What's going on with it? Oh, it's a 1242 01:41:24.279 --> 01:41:29.319 twenty fourteen Nissa Morano. Yeah, she lives in Utah, Salt Lake City. 1243 01:41:29.359 --> 01:41:31.920 At the time, she got it from a carmac which was shipped here 1244 01:41:31.920 --> 01:41:36.520 from Loveland out there. At the time she paid had like eighty thousand miles. 1245 01:41:36.520 --> 01:41:44.159 She paid about twenty one thousand for it. Twenty one, twenty one 1246 01:41:44.199 --> 01:41:46.720 thousand, and she's so seventeen on it now, but now the car is 1247 01:41:46.760 --> 01:41:51.680 worth barely seven thousand dollars. She haven't trying to figure out what we're turning 1248 01:41:51.680 --> 01:41:56.960 to where her options are. Well, okay, let me get this straight. 1249 01:41:57.600 --> 01:42:03.479 She bought the car for twenty one thousand dollars. Yeah, and it 1250 01:42:03.520 --> 01:42:11.520 was two years ago. Yeah, okay, And what are you calling about 1251 01:42:11.560 --> 01:42:15.560 the fact that it depreciated or that she paid too much? Yeah? Maybe 1252 01:42:15.600 --> 01:42:18.279 that she paid too much depreciate, you know, I went down in prak 1253 01:42:18.319 --> 01:42:21.680 Off. But I'm trying to figure out what kind of options does she have 1254 01:42:21.840 --> 01:42:26.800 to help herself out, because that's that's a ten thousand dollars difference, so 1255 01:42:26.880 --> 01:42:30.640 that she's trying to figure out what she can do, Well, how does 1256 01:42:30.680 --> 01:42:35.840 she know? Okay, when she bought it. She bought it two years 1257 01:42:35.840 --> 01:42:41.680 ago, So what why did she pay twenty one thousand? What went into 1258 01:42:41.680 --> 01:42:45.600 that price? Did she trade? Did she trade hold on? Did she 1259 01:42:45.800 --> 01:42:50.960 trade in a car? I'm not I'm not sure she did. I do 1260 01:42:51.079 --> 01:42:56.439 know she also got one of those warranties through car Kile. Here's what could 1261 01:42:56.439 --> 01:43:00.439 have happened. Okay, I'm going to give you different possibilities. One, 1262 01:43:00.079 --> 01:43:04.359 she could have paid too much for the car, plain and simple, and 1263 01:43:04.399 --> 01:43:09.800 then put too many add ons and put too many add ons number one. 1264 01:43:10.079 --> 01:43:15.039 Number two, she could have traded in a car that had negative equity that 1265 01:43:15.199 --> 01:43:23.399 was added to this either way. Either way, there's no recourse for paying 1266 01:43:23.439 --> 01:43:29.600 too much. No, so, whatever the car's worth, now, what 1267 01:43:29.760 --> 01:43:36.199 is it worth? You just roughed like okay, and what is she Okay? 1268 01:43:36.239 --> 01:43:40.319 Hold on, we'll come back. Go with a sure thing Denver's Best 1269 01:43:40.399 --> 01:43:47.039 roofer Excel Roofing dot com. You don't pay a cent until you're contenth time 1270 01:43:47.079 --> 01:43:51.960 for an insurance checkup free, no obligation in comparison, call Compass Insurance paying 1271 01:43:51.960 --> 01:43:57.039 too much your coverage at dozens of insurance companies find out now three oh three 1272 01:43:57.199 --> 01:44:00.640 seven to seven to one help. You'll think you're his only carus when you 1273 01:44:00.720 --> 01:44:03.880 choose Frank Duran the real estate Man dot com to list your home with Remax 1274 01:44:03.920 --> 01:44:16.880 Alliance three all three nine two zero sixteen twenty two. Ripped You need advice? 1275 01:44:16.920 --> 01:44:25.199 Who you don't have? Come running just as as we can. Shooter's 1276 01:44:25.279 --> 01:44:31.319 gonna help. Come Man Dix is the Troubleshooter show. No Tom Martino. 1277 01:44:31.800 --> 01:44:35.960 Hi, Tom Martino here, and I thank you for joining me. Honest 1278 01:44:36.000 --> 01:44:39.359 to God, we love doing what we do. This hour brought to you 1279 01:44:39.439 --> 01:44:44.279 by Frank Duran, the real estateman dot com. So Frank Duran will do 1280 01:44:44.359 --> 01:44:46.880 in a market valuation of your home for the asking. So many people wonder 1281 01:44:46.920 --> 01:44:51.520 what my house self for what's going on. He'll take into consideration all elements 1282 01:44:51.520 --> 01:44:57.760 and give you honest to God advice free of charge. It's complimentary service from 1283 01:44:57.800 --> 01:45:01.560 somebody who is solid ranked around the real estate man dot com three oh three 1284 01:45:01.680 --> 01:45:05.640 nine two zero sixteen twenty two. Let's go to the phones. I got 1285 01:45:05.680 --> 01:45:10.720 Paul the waterman with mewaterpros dot net. We've been talking a little bit about 1286 01:45:10.760 --> 01:45:14.520 water, microplastics, filtering your water. It goes without saying, in my 1287 01:45:14.600 --> 01:45:18.359 opinion, everyone should have a water system of some kind. And I want 1288 01:45:18.359 --> 01:45:21.920 to say something real quick here with Paul. Paul, I'd venture to say, 1289 01:45:23.680 --> 01:45:26.399 and you might think I'm crazy, but you can damn near do your 1290 01:45:26.479 --> 01:45:32.720 laundry without detergent absolutely correct. How what I mean I mean that sincerely? 1291 01:45:32.840 --> 01:45:38.760 I mean I have done with soft water things you wouldn't believe. Soft water 1292 01:45:39.800 --> 01:45:42.399 breaks down dirt it's just like zero rest. That's what they do. So 1293 01:45:42.600 --> 01:45:45.840 zero res uses the same in cleaning your carpet and gets rid of stains. 1294 01:45:45.840 --> 01:45:49.560 What do you think that the clean water? You know, after you showed 1295 01:45:49.600 --> 01:45:54.880 me the demonstration where I took some of your water and I put took supergloff 1296 01:45:54.920 --> 01:45:58.920 my hands, I swear to you, I'm thinking now of getting it at 1297 01:45:58.920 --> 01:46:03.199 my hangar because I take water from here to there. I swear to you, 1298 01:46:03.640 --> 01:46:11.199 I use it now instead of chemicals. It's I cannot believe the cleaning 1299 01:46:11.239 --> 01:46:15.079 power of water. Water. Water is very aggressive when you have clean water, 1300 01:46:15.159 --> 01:46:16.760 So it's going to attack anything aggressive in a good way, not in 1301 01:46:16.800 --> 01:46:19.479 a Coca Cola way, right, And so what it means is is that 1302 01:46:19.880 --> 01:46:25.399 food stains are organic stains. Water is going to break down and it must 1303 01:46:25.479 --> 01:46:29.199 be really good for your digestive track and all of that. Seriously health wise, 1304 01:46:29.319 --> 01:46:31.079 Well, you know the water that you drink here, you know at 1305 01:46:31.079 --> 01:46:35.319 your studio, Okay, So it's acidic water, and it matches where your 1306 01:46:35.319 --> 01:46:40.279 stomach. Your stomach's acidic. So you know, any any of this alkaline 1307 01:46:40.319 --> 01:46:44.520 water and and maybe deputy docum Way and anything that has a higher level of 1308 01:46:44.600 --> 01:46:47.279 pH or counterbalancing to what your stomach acid is. Yeah, so what our 1309 01:46:47.319 --> 01:46:51.079 old water? Does it enhance flavors because it attacks the flavors because it breaks 1310 01:46:51.079 --> 01:46:55.079 everything down. Wow, all right, now let's go back to the phone. 1311 01:46:55.119 --> 01:46:57.960 Now, Kyle said his friend bought a car, and we got to 1312 01:46:58.000 --> 01:47:01.680 get to the bottom line. But there may not be anything illegal going on. 1313 01:47:02.079 --> 01:47:05.560 But she bought a car, a twenty fourteen Nissan two years ago. 1314 01:47:06.479 --> 01:47:11.479 She paid twenty one grand. Now the car's worth seventy two hundred. What 1315 01:47:11.520 --> 01:47:15.000 does she owe on the car? Right now? Do you know she owes 1316 01:47:15.039 --> 01:47:19.479 about seventeen thousand on the car? Okay, Now, what I want to 1317 01:47:19.479 --> 01:47:26.880 know is this is the car running right? Running? Well? Yes? 1318 01:47:26.960 --> 01:47:30.760 And no, she's had some issues with it. I did find out though, 1319 01:47:30.760 --> 01:47:32.199 she did not trade in the vehicle, so I think she find him 1320 01:47:32.319 --> 01:47:38.199 the whole thing. Okay. Now, it's very possible she paid too much. 1321 01:47:38.760 --> 01:47:42.760 If she owes seventeen grand, I wouldn't know. But even if she 1322 01:47:42.920 --> 01:47:46.039 did, there's no law against people being cheated. I don't mean that, 1323 01:47:46.680 --> 01:47:50.359 of course, There's there's no law against people being you know what, You 1324 01:47:50.399 --> 01:47:54.159 don't call it cheated, but being snow jobs, you know, what I 1325 01:47:54.239 --> 01:47:59.520 mean, and to paying too much and it might be unconscionable. I don't 1326 01:47:59.520 --> 01:48:01.479 know what that was worth. But here's here's what I can tell you. 1327 01:48:01.560 --> 01:48:06.520 Okay, there's only a few ways out of a bad deal. Okay, 1328 01:48:06.720 --> 01:48:10.439 I'm gonna I'm gonna give him to you. And I tell this to young 1329 01:48:10.479 --> 01:48:16.199 people because I've had young people. Actually their first bout with bad credit or 1330 01:48:16.239 --> 01:48:25.119 with with bad financing and finances that throws them into a tizzy is a car 1331 01:48:25.159 --> 01:48:30.159 purchase. I had one kid who bought a car and he paid over paid 1332 01:48:30.199 --> 01:48:33.760 for it, and then he got tired of it and it wasn't running right. 1333 01:48:34.079 --> 01:48:39.079 So he had this old car and he then had it to trade it 1334 01:48:39.119 --> 01:48:43.800 in and he had to put negative equity into the next car. So he 1335 01:48:44.159 --> 01:48:46.640 ended up doing this two or three times to get out of bad cars. 1336 01:48:47.159 --> 01:48:51.479 He ended up with an old, old piece of crap for which he owed 1337 01:48:51.520 --> 01:48:57.840 twenty three thousand dollars. Now the car was worth four or five thousand, 1338 01:48:57.960 --> 01:49:02.800 because he kept having to buy other cars and he had to keep refinancing the 1339 01:49:02.880 --> 01:49:09.720 negative equity into the next car. So with twenty three thousand dollars in what 1340 01:49:09.880 --> 01:49:16.359 he owed and a four thousand dollars asset. This man was upside down more 1341 01:49:16.399 --> 01:49:23.119 than sixteen thousand dollars, more so like seventeen or eighteen thousand. There was 1342 01:49:23.199 --> 01:49:26.960 only a couple ways out of it. One would be to keep the car 1343 01:49:27.520 --> 01:49:30.720 and pay off everything and then when he's done, start from scratch, but 1344 01:49:30.880 --> 01:49:35.640 that was impossible because the car wouldn't last, so he had to do a 1345 01:49:35.680 --> 01:49:41.920 bankruptcy. So there's only two ways out that I can see. One, 1346 01:49:42.279 --> 01:49:45.880 well, three ways really. One is to do a bankruptcy and walk away 1347 01:49:45.880 --> 01:49:49.840 from it, or you walk away from it and if they come after you, 1348 01:49:49.840 --> 01:49:56.079 you do a bankruptcy. Or number two, you pay it off and 1349 01:49:56.239 --> 01:50:00.319 drive it as long as humanly possible. After you pay it off, even 1350 01:50:00.359 --> 01:50:04.119 if you'll just have it long enough to pay it off, then you start 1351 01:50:04.159 --> 01:50:09.920 from scratch and do a smart purchase. At least you'll have good credit and 1352 01:50:09.960 --> 01:50:15.439 you'll be able to buy something new and something lower priced with a good warranty. 1353 01:50:15.840 --> 01:50:17.680 So you either pay it off or you do a bankruptcy. Or the 1354 01:50:17.720 --> 01:50:21.399 third option, which I do not recommend, is you find a full bigger 1355 01:50:21.399 --> 01:50:27.439 than you to sell the car. So she's not going to have any magic 1356 01:50:27.520 --> 01:50:30.920 way out of this. So you asked what her options are. But those 1357 01:50:30.920 --> 01:50:36.000 are the options. That's what I figured. So I appreciate the appreciation. 1358 01:50:35.960 --> 01:50:40.840 It's really too it's really sad. Do you see, And I'm serious? 1359 01:50:40.840 --> 01:50:45.760 How old is she? By the way, she's thirty three? Okay? 1360 01:50:45.920 --> 01:50:49.720 And is she in a lot of debt otherwise, not that I'm aware of. 1361 01:50:49.840 --> 01:50:55.399 We don't really talk about financing. Okay, how do you know her? 1362 01:50:56.520 --> 01:50:59.039 We I've known her for a little while. We met through a mutual 1363 01:50:59.079 --> 01:51:03.520 friend There's a reason I'm asking this. Is it like a just a platonic 1364 01:51:03.600 --> 01:51:08.760 friendship or a romance? Is it something? Yeah? Because okay, okay, 1365 01:51:08.760 --> 01:51:11.760 good, good, Now here's the deal. Because if it was romantic 1366 01:51:11.760 --> 01:51:14.520 and you were ever thinking about getting involved with her, you want her to 1367 01:51:14.560 --> 01:51:17.960 do this before. But okay now, but you still want her to know 1368 01:51:18.520 --> 01:51:24.439 that a bankruptcy is pretty extreme, but it it is. You know, 1369 01:51:24.880 --> 01:51:29.800 if this car will not last, she is going to end up. You 1370 01:51:29.800 --> 01:51:33.079 know, Let's say let's say it goes down to six thousand dollars and she 1371 01:51:33.119 --> 01:51:38.399 owes sixteen, She's going to be ten thousand dollars upside down. If this 1372 01:51:38.520 --> 01:51:43.960 car will not last, If the car will last it actually behooves her to 1373 01:51:44.079 --> 01:51:46.399 keep it and to try to pay it off and be done with it. 1374 01:51:47.840 --> 01:51:51.560 Yeah, so you know, and if you need any other help, give 1375 01:51:51.600 --> 01:51:55.640 us a call. Sorry, it happened to her. Three zero three seven 1376 01:51:55.760 --> 01:52:00.159 one three talk seven one three eight two five five. Now let's talk to 1377 01:52:00.520 --> 01:52:04.159 Sam. Sam. Sorry for the wait. What's going on with motor vehicles? 1378 01:52:04.239 --> 01:52:12.920 Sam? Hi, Tom, So I got DUI back. I had 1379 01:52:12.960 --> 01:52:17.600 a good interlock. When did you get a dui? Oh, back in 1380 01:52:17.680 --> 01:52:24.840 twenty sixteen? Okay, until I had to wait until April this year to 1381 01:52:24.840 --> 01:52:29.000 get my interlock and my license back. I went through the whole process. 1382 01:52:29.880 --> 01:52:33.720 Hold on, hold on, are you saying are you saying that you did 1383 01:52:33.760 --> 01:52:42.039 not have a license since twenty sixteen? That's correct? Why why so long? 1384 01:52:44.760 --> 01:52:47.960 It's just a it's the DUI process. Yeah yeah, Wait wait a 1385 01:52:48.000 --> 01:52:53.399 minute, that's that's okay, that's that'sir. I know, I understand that. 1386 01:52:53.479 --> 01:52:57.359 It just sounds extreme to me that you lost your license for more than 1387 01:52:57.399 --> 01:53:00.039 eight years or seven years. But go ahead, anyway, what else is 1388 01:53:00.039 --> 01:53:06.000 going on? It turns out every time I've gotten to go get my interlock 1389 01:53:06.159 --> 01:53:14.439 calibrated, the technician hasn't been sending in my reports. So I got a 1390 01:53:14.520 --> 01:53:18.439 letter from the DMV saying that my license is going to be suspended again because 1391 01:53:19.319 --> 01:53:27.199 my interlock provider has not been sending in the reports. Okay, your interlock 1392 01:53:27.399 --> 01:53:31.800 I have. Your interlock provider is the one that is is that the one 1393 01:53:31.880 --> 01:53:39.760 required to send in your reports? Yes? Yes? Why has he not 1394 01:53:39.840 --> 01:53:48.399 been? According to Colorado DMV, this is an issue with all interlock providers. 1395 01:53:49.199 --> 01:53:58.720 They have you with them sending in your reports. Wow. So even 1396 01:53:58.720 --> 01:54:01.680 though I've been following every thing to a t with the DMV and my interlock, 1397 01:54:01.840 --> 01:54:05.800 making my payments, going in to get calibrated, they didn't send in 1398 01:54:05.840 --> 01:54:11.960 the reports. So my license got suspended again. It actually did get suspended. 1399 01:54:13.640 --> 01:54:17.920 Yeah. I got the letter on the fifth of July when everything was 1400 01:54:17.960 --> 01:54:23.399 closed over the weekend. It's the holiday weekend. Okay, this is terrible. 1401 01:54:23.520 --> 01:54:30.319 Now did you call your your your interlock provider since seven thirty this morning? 1402 01:54:31.840 --> 01:54:36.039 What do they what do they say? Do they say anything at all? 1403 01:54:36.680 --> 01:54:40.680 Like you didn't talk to him yet? But but let me ask you 1404 01:54:40.760 --> 01:54:47.680 this, how many reports to him I have talked? It's called Smart Smart 1405 01:54:47.680 --> 01:54:55.520 Start interlock. That's my provider. Okay, I have talked to them and 1406 01:54:55.600 --> 01:54:59.600 they say, oh, we didn't send in the report. How long? 1407 01:55:00.000 --> 01:55:03.680 How many reports? Listen? I need to know some basics. How often 1408 01:55:04.359 --> 01:55:09.800 are they supposed to send in reports? You are supposed to go get your 1409 01:55:09.800 --> 01:55:16.520 interlock device calibrated every sixty days. So I went in. My last calibration 1410 01:55:17.079 --> 01:55:21.920 was May thirtieth. I have a receipt for that. They email it to 1411 01:55:23.039 --> 01:55:30.479 you. So my next calebration would be July thirtieth. Did you only miss 1412 01:55:30.760 --> 01:55:36.520 Here's what I need to know. Did you only miss one report? I 1413 01:55:36.640 --> 01:55:40.279 didn't miss it. They missed it, but yeah, you know what I'm 1414 01:55:40.319 --> 01:55:44.439 talking about, though, So only one report was missing? Okay? Now, 1415 01:55:45.319 --> 01:55:49.159 will did they retain it somewhere? Like? Is it inside the equipment? 1416 01:55:49.199 --> 01:55:51.640 Is that on a hard drive? How is it retained? You know, 1417 01:55:55.680 --> 01:55:59.840 I have no clue. You call the one eight hundred number that you're 1418 01:56:00.000 --> 01:56:05.279 provided with for the interlock, You talk to the customer service person. They 1419 01:56:05.319 --> 01:56:11.239 say only the administration department can do that. They try. Okay, but 1420 01:56:11.399 --> 01:56:15.119 here's what I'm asking Sam, Sam, Here's what I need to know with 1421 01:56:15.239 --> 01:56:19.520 the interlock device. Is it done in the sky? Is it automatically downloaded 1422 01:56:19.560 --> 01:56:25.199 somewhere? Or does it have to be done physically by the people who calibrated. 1423 01:56:27.279 --> 01:56:30.600 It has to be done physically by the people that calibrated. Okay, 1424 01:56:30.760 --> 01:56:35.720 So they they download the information and they send it to DMV under your name. 1425 01:56:38.119 --> 01:56:42.840 Correct, and now did not happen, okay, But what I need 1426 01:56:42.880 --> 01:56:47.239 to know and what you need to know, is that information still in the 1427 01:56:47.319 --> 01:56:56.560 device or somewhere with them. According to them, yes, and according to 1428 01:56:56.680 --> 01:57:01.399 them, at nine point thirty morning, they were going to send it right 1429 01:57:01.439 --> 01:57:06.760 off to the DMV. Now here's the way. If it's no fault of 1430 01:57:06.800 --> 01:57:12.520 your own, and if this data is somewhere where it can be downloaded, 1431 01:57:12.920 --> 01:57:17.479 then these people can clearly see you have been using it as required, right, 1432 01:57:21.840 --> 01:57:28.279 I guess. But the DMV can't. What do you mean they can't 1433 01:57:29.279 --> 01:57:33.119 because smart Start never sent it to the DMV. I get that. Here's 1434 01:57:33.159 --> 01:57:42.960 what I'm saying. If smart Start sends it today or tomorrow, will DMV 1435 01:57:43.159 --> 01:57:48.680 look at it and readjust the suspension? So they say, but I can't 1436 01:57:48.680 --> 01:57:56.399 get any confirmation that they send it. Okay, when they do send it 1437 01:57:56.439 --> 01:57:59.960 is a sent hold on, when they do send it is a scent elect 1438 01:58:00.119 --> 01:58:06.840 tronically, I'm assuming. So okay. And if they do send it and 1439 01:58:06.960 --> 01:58:12.039 it's sent to DMV, is there a place you can call it DMV to 1440 01:58:12.039 --> 01:58:21.760 see if they got it? You can try I've tried that three times today. 1441 01:58:21.920 --> 01:58:31.760 Yeah. They DMV tells me they haven't received anything. Smart Start tells 1442 01:58:31.760 --> 01:58:35.359 me that they've sent it, but they will not send me an even email 1443 01:58:35.439 --> 01:58:45.479 confirmation that they have sent it. Okay. What I'm getting at is the 1444 01:58:45.479 --> 01:58:49.359 place that I want to go get calibrated will not answer my phone calls. 1445 01:58:49.960 --> 01:58:54.199 I have thought. I thought you said you talked to him this morning. 1446 01:58:55.920 --> 01:59:00.119 Well I talked to the secretary or the front desk lady, and she's that 1447 01:59:00.159 --> 01:59:06.319 they would have their technician give me a call back. Okay. So who 1448 01:59:06.319 --> 01:59:15.520 did tell you they sent it? Then? Someone from smart Start? Okay, 1449 01:59:15.640 --> 01:59:18.560 So I'm a little confused. Hold on, I'm a little confused. 1450 01:59:18.600 --> 01:59:27.039 So you're saying that people that calibrated it are different than smart Start. So 1451 01:59:27.079 --> 01:59:32.239 it's a third party. Okay. If you look up smart Start on Google, 1452 01:59:32.640 --> 01:59:36.720 it's always going to be at like a mechanic shop. I get it. 1453 01:59:36.800 --> 01:59:44.960 Are you saying are you saying that the interlock provider is smart Start but 1454 01:59:45.079 --> 01:59:49.920 they use independent contractors? To calibrate it. Correct. But here's what I 1455 01:59:49.960 --> 01:59:55.800 want to know. How does smart Start get the data to send to DMV. 1456 01:59:58.359 --> 02:00:01.439 I'd assume they have some compu uter program? Should the state? Yeah? 1457 02:00:01.479 --> 02:00:05.359 But no, Here's what I'm asking smart Like what I signed up for 1458 02:00:05.640 --> 02:00:10.640 they sent when I signed up for it and got it installed in my vehicle, 1459 02:00:11.920 --> 02:00:15.079 the guy that set it up sent everything right to the DMV. I'm 1460 02:00:15.119 --> 02:00:19.840 get into the computer sent it away and I mean the guy at the local 1461 02:00:19.960 --> 02:00:26.119 office. So so yes, okay, So when you go to get it 1462 02:00:26.199 --> 02:00:29.640 calibrated, That's what I'm trying to figure out. You go to a third 1463 02:00:29.720 --> 02:00:34.399 party. Does that third party have the information or is it somehow sent to 1464 02:00:34.520 --> 02:00:42.560 smart Start. It's sent to smart Start, and then smart Start sends it 1465 02:00:42.600 --> 02:00:49.600 to DMV. Correct. Okay, So if smart Start tells you they got 1466 02:00:49.640 --> 02:00:56.039 the information and sent it in, why do you doubt them? Because I 1467 02:00:56.079 --> 02:01:00.000 got a letter from the DMV saying that they did not send it in. 1468 02:01:00.960 --> 02:01:05.720 It's been seventy five days since they sent it in, and in Colorado law, 1469 02:01:06.000 --> 02:01:11.039 if you have not been serviced within seventy five days, your license gets 1470 02:01:11.039 --> 02:01:15.920 suspended under the interlock hold. On a second, we'll come right back to 1471 02:01:15.960 --> 02:01:26.640 you. This is very, very weird. Hold on go with a sure 1472 02:01:26.720 --> 02:01:30.239 thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until 1473 02:01:30.279 --> 02:01:38.479 you're content. Time for an insurance checkup free, no obligation. In comparison, 1474 02:01:38.600 --> 02:01:43.479 call Compass Insurance paying too much your coverage at dozens of insurance companies find 1475 02:01:43.520 --> 02:01:45.720 out now three all three seven to seven to one help. You'll think you're 1476 02:01:45.720 --> 02:01:49.640 his only customer when you choose Frank durand the real estate Man dot com to 1477 02:01:49.720 --> 02:01:55.439 list your home with Remax Alliance three all three nine two zero sixteen twenty two. 1478 02:01:57.880 --> 02:02:03.159 Hi Sam Martino your shooter thrill three seven one three talk seven one three 1479 02:02:03.199 --> 02:02:10.479 A two five five. So it seems to me, Sam, that if 1480 02:02:10.520 --> 02:02:14.640 you had an interlock and device and it was supposed to be serviced by a 1481 02:02:14.680 --> 02:02:20.239 third party, then it's not smart Start Interlock. Maybe the other place did 1482 02:02:20.239 --> 02:02:25.760 you wrong, Or if smart Start says they got the information and sent it, 1483 02:02:26.159 --> 02:02:30.279 then it's not the third party. But who is is? By the 1484 02:02:30.319 --> 02:02:35.039 way, is smart Start Interlock the only interlock provider in the country or is 1485 02:02:35.079 --> 02:02:43.399 that just one of many? I believe that's one of many. I actually 1486 02:02:43.960 --> 02:02:48.000 actually used Joe Laser to get my license back. Joseph, I know, 1487 02:02:48.119 --> 02:02:58.199 but who who's the third party? Who's the third party that starts? No, 1488 02:02:58.479 --> 02:03:02.279 it is smart Start like you bring it. You bring into one of 1489 02:03:02.319 --> 02:03:06.239 these locations. It's usually a mechanic shop and they have like a smart Start. 1490 02:03:06.399 --> 02:03:11.640 That's what I'm asking you. What mechanic shop did you go to? 1491 02:03:12.359 --> 02:03:17.560 Yes, called Advanced Auto Glass in Highland's Ranch, Okay County Line Road. 1492 02:03:18.039 --> 02:03:24.159 And have you ever talked to them? I've tried. I tried calling them 1493 02:03:24.199 --> 02:03:29.439 this morning. I talked to Nicole at the front desk. I asked to 1494 02:03:29.479 --> 02:03:35.079 speak to the smart Tart smart Start technician, and she said Jonathan, who 1495 02:03:35.119 --> 02:03:40.479 was the smart Start technician, would give me a callback. I have not 1496 02:03:41.640 --> 02:03:45.520 heard back from him today. I have tried calling back the shop and they 1497 02:03:45.560 --> 02:03:53.199 will not answer my calls. Now, okay, we need to call them 1498 02:03:53.239 --> 02:03:58.800 then. For you, this isn't I've done everything that I need to. 1499 02:03:58.920 --> 02:04:01.199 I get it. I get it. Like why are you being I get 1500 02:04:01.239 --> 02:04:04.880 it? Why are you being punished for what they didn't do? I get 1501 02:04:04.920 --> 02:04:10.239 it. You're not trying to hide anything. I mean, I totally am 1502 02:04:10.279 --> 02:04:15.319 on your side on this. DM so told me this is a constant problem 1503 02:04:15.640 --> 02:04:23.039 that they will not send the reports in it from Advanced Autoglass or from smart 1504 02:04:23.039 --> 02:04:29.880 Start, just all interlock. It doesn't matter what company it is, it's 1505 02:04:29.960 --> 02:04:35.000 all Interlock in Colorado. They're having trouble getting reports sent in. So I'm 1506 02:04:35.039 --> 02:04:41.399 sure I'm not the only one that's been going through this issue. This is 1507 02:04:41.439 --> 02:04:45.399 a good one then, that we're helping with. So, Deputy Doc, 1508 02:04:46.119 --> 02:04:49.159 are you still there? I'm here. What do you think about this? 1509 02:04:50.039 --> 02:04:58.520 Well, let me make one quick call to uh y maam Autoglass. I 1510 02:04:58.600 --> 02:05:01.119 got a number for you, guys. Hold on, we're gonna do this 1511 02:05:01.199 --> 02:05:05.159 off the air. This is really a complicated mess. Hang on, okay, 1512 02:05:05.159 --> 02:05:09.600 three h three, Uh Doc, this is a good one. If 1513 02:05:09.600 --> 02:05:12.800 you can help, uh, if you can help cut through the mustard for 1514 02:05:12.840 --> 02:05:15.079 this poor guy. I mean, I can see where he's pissed off. 1515 02:05:15.600 --> 02:05:19.399 I can see where he's pissed off. This is crap, all right? 1516 02:05:20.039 --> 02:05:28.840 Three oh three seven one three talk seven one three two. We have a 1517 02:05:28.960 --> 02:05:32.560 follow up with you, Doc on on Earnest. What's going on with that 1518 02:05:32.640 --> 02:05:42.000 one? When did Ernest call Ernest? What's going on? Okay? Hear 1519 02:05:42.039 --> 02:05:45.960 me? Okay, I can Earnest. When did you When did you first 1520 02:05:45.960 --> 02:05:47.920 call us? I'm trying to find your call. I think that was back 1521 02:05:48.039 --> 02:05:54.359 in April. Tom and I had the company is called Elite Film Services, 1522 02:05:54.359 --> 02:05:57.800 and we provided trucks to move a bunch of dirt on a project off of 1523 02:05:57.840 --> 02:06:01.560 Federal Oh. We were We were out about one hundred thousand dollars, and 1524 02:06:01.560 --> 02:06:04.760 then Doc helped out. He got them on the line. We were both 1525 02:06:04.800 --> 02:06:09.880 on the line and just the I guess the result is we got all our 1526 02:06:09.880 --> 02:06:14.399 money, little over one hundred thousand dollars. What are you kidding me? 1527 02:06:15.560 --> 02:06:19.319 Holy crap, get that dealer, Tom, We got it, Doc, 1528 02:06:20.119 --> 02:06:23.880 Doc, did you hear that? Yeah, we're on a roll today. 1529 02:06:23.920 --> 02:06:28.279 Tom. Oh upside that I tried to do it, but I think it 1530 02:06:28.279 --> 02:06:30.720 went It didn't go off for they, But listen, I'll get it on 1531 02:06:30.760 --> 02:06:33.039 there. Hold on, man, tell me what they did they call you 1532 02:06:33.159 --> 02:06:36.840 or say anything to you about it, or just it just showed up or 1533 02:06:36.880 --> 02:06:43.600 what happened. Well, we were on the phone with Ernest this mister Mill. 1534 02:06:44.119 --> 02:06:45.319 Can you hear me? Yeah? Yeah, go ahead, Yeah, 1535 02:06:45.399 --> 02:06:48.600 I'm here, mister Miller and I and Doc were on the phone and we 1536 02:06:48.600 --> 02:06:53.079 were talking, and he was pretty pretty agitated. He got really belligerent with 1537 02:06:53.159 --> 02:06:58.039 me, threatening, and then basically after that we just kept He kept communicating 1538 02:06:58.039 --> 02:07:00.119 because he knew that we had you guys on the case. I told them 1539 02:07:00.119 --> 02:07:03.359 we were gonna let go of it. Go with a sure thing Denver's Best 1540 02:07:03.479 --> 02:07:08.479 roofer Excel Roofing dot com. You don't pay a cent until you're content. 1541 02:07:11.880 --> 02:07:16.439 Time for an insurance checkup free no obligation comparison call Compass Insurance paying too much 1542 02:07:16.560 --> 02:07:20.840 your coverage at dozens of insurance companies find out now three all three seven seven 1543 02:07:20.920 --> 02:07:25.680 one help. You'll think you're his only customer when you choose Frank durand the 1544 02:07:25.720 --> 02:07:30.279 real estate Man dot com to list your home with Remax Alliance three oh three 1545 02:07:30.359 --> 02:07:41.439 nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three O 1546 02:07:41.600 --> 02:07:46.039 three seven one three talk seven one three eight two five five Shelley, what's 1547 02:07:46.079 --> 02:07:48.640 going on? Shelley? I'm trying to find your original call here? What's 1548 02:07:48.680 --> 02:07:54.319 going on? Oh yeah, I talked to you on Tuesday last week and 1549 02:07:54.600 --> 02:07:59.880 about the HOA trying to charge me the thirty thousand oh ye oh my god. 1550 02:08:00.119 --> 02:08:03.319 Yes it was terrible. You have a leak in your condo. You 1551 02:08:03.359 --> 02:08:05.159 know what I was wondering about you just the other day. I'm glad you 1552 02:08:05.199 --> 02:08:09.560 called. And here's what happened. The leak in your condo damaged the floor 1553 02:08:09.600 --> 02:08:16.239 below and the condo below, and they're expecting you to pay. We wanted 1554 02:08:16.279 --> 02:08:22.279 to get our insurance expert on to see why that's happening, because you said 1555 02:08:22.760 --> 02:08:28.239 the pipe that burst was inside the wall outside of your actual condo unit. 1556 02:08:28.319 --> 02:08:31.159 Right, No, it was in my unit. It was behind the water 1557 02:08:31.239 --> 02:08:37.680 heater. Wait a minute, so it was inside your dry wall. Yeah, 1558 02:08:37.159 --> 02:08:43.680 damn it. Okay, that's a whole different story. So when that 1559 02:08:43.840 --> 02:08:46.800 broke, where were you when that broke? I was at work. They 1560 02:08:46.840 --> 02:08:50.439 called me and I came home on my break, so I mean, it's 1561 02:08:50.720 --> 02:08:54.600 got it stopped. They turned the water off when they were trying to charge 1562 02:08:54.640 --> 02:08:58.239 me. Afterwards, they said it was emergency and I wouldn't let them in. 1563 02:08:58.880 --> 02:09:01.359 Not true. I came home. I had a friend come and stay 1564 02:09:01.399 --> 02:09:05.880 to let the plumber in. When when you when you got called about an 1565 02:09:05.920 --> 02:09:09.359 emergency, you went home? Yeah? I was. It was actually close 1566 02:09:09.359 --> 02:09:11.720 to my lunch break. So I told my boss. I said I when 1567 02:09:11.720 --> 02:09:16.319 you went home on when you went home and entered your condo, what did 1568 02:09:16.359 --> 02:09:20.800 you find? I couldn't see anything. I let them in. The ha 1569 02:09:20.920 --> 02:09:24.760 president came and looked. I'm like, I don't see anything. Do you 1570 02:09:24.800 --> 02:09:28.880 have a floor drain in that closet where the water heater is? Yeah? 1571 02:09:28.960 --> 02:09:31.840 They saw some water, but they couldn't see. They thought it was my 1572 02:09:31.880 --> 02:09:33.640 water heater. They like, oh, your water heater. I'm like, 1573 02:09:33.680 --> 02:09:37.159 no, I don't think so. There was a little bit, a little 1574 02:09:37.199 --> 02:09:39.880 bit of water, but not much. Well, how did they find it? 1575 02:09:39.760 --> 02:09:43.399 They finally called the plumber out was They said, we need to see 1576 02:09:43.399 --> 02:09:46.239 a plumber come and they put those things on the wall where it detect water. 1577 02:09:48.159 --> 02:09:52.439 And did it come? Did did they hold on? Did the plumber 1578 02:09:52.479 --> 02:09:56.079 come the same day? He did? Yes, they had, and they 1579 02:09:56.079 --> 02:10:00.439 had the water off through the whole building. But you said, let me 1580 02:10:00.479 --> 02:10:05.359 get this straight. You said the water was in a pipe that was inside 1581 02:10:05.119 --> 02:10:11.159 your condo, not hidden in the wall. Yeah, it's in the wall. 1582 02:10:11.479 --> 02:10:13.680 I mean it's nothing I could ever see. Well, that's what I 1583 02:10:13.880 --> 02:10:22.159 just asked you. So it was not in your condo, Yeah, no, 1584 02:10:22.239 --> 02:10:24.159 I mean it was. They're saying it's in my condo because it was 1585 02:10:24.199 --> 02:10:28.880 behind my water heater. So it may have been behind your water heater, 1586 02:10:30.039 --> 02:10:35.960 but I need a clear picture. Was it behind the dry wall which was 1587 02:10:35.119 --> 02:10:43.520 behind your heater? Yeah, okay, pipes inside the wall. I did 1588 02:10:43.600 --> 02:10:50.680 not realize you could be held responsible for Usually the bylaws exclude everything behind the 1589 02:10:50.800 --> 02:10:56.439 dry wall, and that's the hoa's responsibility. But what was the cause? 1590 02:10:56.920 --> 02:11:01.439 What was the cause of the water break? Did they say? He said 1591 02:11:01.439 --> 02:11:09.479 it was a rusty pipe, Paul, what would cause that corrosion? And 1592 02:11:09.520 --> 02:11:16.479 a pipe that doesn't even make sense? Was it a copper pipe? Like 1593 02:11:16.520 --> 02:11:18.239 I said, they never gave me any reports. I have no idea, 1594 02:11:18.239 --> 02:11:22.520 all right, So how did they finally find it? The plumber came and 1595 02:11:22.560 --> 02:11:28.520 did the plumber find it? He took out my water heater and cut out 1596 02:11:28.560 --> 02:11:31.600 a piece, so like, okay, I use those things that detect water 1597 02:11:31.680 --> 02:11:33.680 and he cut out the drive. And how bad was the leak going on 1598 02:11:33.800 --> 02:11:37.359 for a long time or was it going on just for a short time? 1599 02:11:37.399 --> 02:11:43.119 Did they say? I'm not sure because the person underneath me, she was 1600 02:11:43.199 --> 02:11:46.680 on vacation to Europe, so they only saw when somebody down there saw like 1601 02:11:46.840 --> 02:11:52.439 water. Yeah, how long was she gone? She was gone I think 1602 02:11:52.479 --> 02:11:56.840 for at least a week or more working. Who's actually coming after you for 1603 02:11:56.880 --> 02:12:01.159 the damage? Is that her insurance company? Or is it the HOA? 1604 02:12:01.960 --> 02:12:05.359 It is the HOA because like I said, they paid it. So this 1605 02:12:05.520 --> 02:12:09.279 new guy that I've been talking to from the new management company, he's like, 1606 02:12:09.399 --> 02:12:11.720 I think you need to get a lawyer and go after Roqueale. But 1607 02:12:11.800 --> 02:12:18.119 who's Rotael be paid? Who's Rotel? The first management company that they're the 1608 02:12:18.119 --> 02:12:22.359 ones that called out that company? The okay, now, mitigation or whatever. 1609 02:12:22.439 --> 02:12:26.800 That's their own people. It's their own people. And I'm looking, 1610 02:12:26.920 --> 02:12:28.159 well, wait, wait, wait when you say their own people, it's 1611 02:12:28.199 --> 02:12:33.279 just people they deal with. No, I think this new guy from this 1612 02:12:33.359 --> 02:12:37.720 company, he said it is part of their company. Oh sounds like Electroalsy's 1613 02:12:37.800 --> 02:12:43.640 to me, were if the copper pipe corrodes. But here's what I need 1614 02:12:43.680 --> 02:12:46.399 to know more than anything, that damage. You know, it did have 1615 02:12:46.479 --> 02:12:50.359 to be cleaned up. I don't know if they exaggerated or what was that 1616 02:12:50.439 --> 02:12:56.319 for cleanup and repair or just clean up, clean up and repair of the 1617 02:12:56.359 --> 02:13:01.680 downstairs unit? Right? Yes, you also have insurance? Is that correct? 1618 02:13:03.479 --> 02:13:09.399 Yeah? And who's your insurance carrier State Farm, and State Farm says 1619 02:13:09.399 --> 02:13:15.159 they're not car they're not covering it. They won't because they won't accept the 1620 02:13:15.840 --> 02:13:20.399 invoices that they gave. They want detailed invoices. I'm looking at what they 1621 02:13:20.600 --> 02:13:26.039 what I sent, and it's not detailed it just as project manager one hundred 1622 02:13:26.079 --> 02:13:31.560 and fifty eight an hour, five hundred and fifty dollars, restoration labor okay, 1623 02:13:31.840 --> 02:13:35.600 restoration supervisor all that. I'm looking at it now, I hadn't looked 1624 02:13:35.600 --> 02:13:39.399 at it before. That's total nine thousand dollars for managers and labor people to 1625 02:13:39.840 --> 02:13:46.560 come here. Yeah, yeah, is what they're sound and your State Farm 1626 02:13:46.279 --> 02:13:50.760 says it's not detailed enough. Well yeah, And then she said she was 1627 02:13:50.840 --> 02:13:52.880 like, she said, I mean I get that. She's like, why 1628 02:13:52.880 --> 02:13:56.520 weren't we called out immediately? And I told her, I'm like, because 1629 02:13:56.560 --> 02:14:03.960 I thought it was covered under a master policy. But you're supposed to cover. 1630 02:14:03.119 --> 02:14:07.800 You're supposed to call with any damage like that. I mean, even 1631 02:14:07.880 --> 02:14:11.680 if it's not covered, you're supposed to call hold on, hold on. 1632 02:14:13.840 --> 02:14:16.600 Now, Katchina, I don't know my notes here said the next time we 1633 02:14:16.640 --> 02:14:22.760 got her on, we were gonna have compass on, so, uh, 1634 02:14:22.960 --> 02:14:26.359 I need some insurance experts here. Okay. I don't know if we're going 1635 02:14:26.399 --> 02:14:28.520 to have time to talk to Compass, but see if we can get a 1636 02:14:28.560 --> 02:14:33.560 quick comment from them. And then I also want to talk to Matt Stanford 1637 02:14:35.119 --> 02:14:39.920 over at and we can't do this today, but I want to get Paragon 1638 02:14:39.039 --> 02:14:43.760 Services, a public adjuster on to talk about this. There's a lot of 1639 02:14:43.880 --> 02:14:48.720 avenues I think we can go through to get her covered. I'm Tom Martine. 1640 02:14:48.840 --> 02:14:52.640 We have more coming up. Go with a sure thing Denver's Best roofer 1641 02:14:52.760 --> 02:15:01.039 Excel Roofing dot com. You don't pay a cent until your content time for 1642 02:15:01.079 --> 02:15:05.560 an insurance checkup free, no obligation comparison call Compass Insurance paying too much your 1643 02:15:05.600 --> 02:15:09.880 coverage at dozens of insurance companies find out now three oh three seven seven one 1644 02:15:11.000 --> 02:15:15.159 help. You'll think you're his only customer when you choose Frank durand the Realestateman 1645 02:15:15.279 --> 02:15:18.760 dot com to list your home with Remax Alliance three oh three nine two zero 1646 02:15:18.880 --> 02:15:20.800 sixteen twenty two