WEBVTT

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Yeah, RiPP you need advice when
you don't have come, run into success

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as we can. Shooter's gonna help
coming man. This is the Troubleshooter Show.

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No Tom Martino, Yillo, I'm
Tom Martino. This is the Troubleshooter

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Show. We've been serving you for
forty five years, solving problems, answering

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questions, taking complaints, going after
bad guys, trying to get money back

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for you, and we do it
a lot. We do it a lot.

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So we love when you call and
complain. Sometimes we can't help you,

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and we're just very honest with you
and we say we can't help you.

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And here's why. We hear a
lot of stories. We hear tragic

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stories, we hear happy stories.
We hear stories that'll piss you off.

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Become part of it. If you
have a problem, question or complain,

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just sit inquiry three oh three Martino
three oh three six, two seven eight

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four sixty six. You can call
that twenty four to seven, leave a

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message and we will get back to
three oh three six two seven eight four

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six six. This hour brought to
you by one Clear Choice Garage Doors.

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Love talking about these guys. If
you have a garage door problem, at

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any time call them twenty four to
seven. You know, sometimes you can't

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get your door closed, you can't
go to bed with it open, or

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you can't get it open. Twenty
four to seven service or regular service.

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All of their prices are fully disclosed
on the website, so you can go

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there and find out what a new
opener costs, hingebolts, tune ups,

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whatever they have, all the new
technology Wi Fi, backup, battery,

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backup, time to close features.
I love them one clear choice doores dot

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com seven two zero three seven zero
thirty nine eighty seven. Raymond is up

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and we're gonna be talking to Buddy
Mitchell about floor coverings and lot of good

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stuff woor coverings coming up. Hey, hey, Raymond, what's going on

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with toll rods man? What's happening? Yes, sir, good morning.

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You know it's not that I say
that I didn't make a violation, but

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it's about this Colorado Transportation Investment Office
and receive a ticket through the mail for

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an unsafe lane change. Suppose.
Yeah, I know everybody's getting them.

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Everybody's getting them. Well, you
know what, here's what they're saying.

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It's not an unsafe lane change.
What they're saying, is this. They're

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monitoring express lanes because people would use
express lanes and then dart out of them

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over the double line in order to
avoid the toll readers. And they're simply

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now monitoring people. And I will
tell you they get it wrong. I

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know they get it wrong. They
make some assumptions about your call. Are

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if you don't see the pick of
you actually crossing the double lines, you

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should contest it. Because what they
do is they take pictures of you along

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the way and then use logic to
say you must have not because they didn't.

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Let's say you there was a reader
in between, and they see you

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in the express lane before and after, you can get a ticket even if

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they don't see across. Now,
in other cases they actually have you crossing

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the line. But tell me how
much is it? It is for seventy

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five dollars. But the reason I'm
really really aggravated with this is not because

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of the seventy five dollars. It
is the statement thereafter says if paid after

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the twenty fifth, it will be
one hundred and fifty dollars, Like they're

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going to really double down you,
and you know they stort some more money

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out of you. I mean,
well, all tickets are that way.

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You can pay them sooner or later. If you pay them sooner, they're

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less. Now, just so you
know, that is an accusation. It's

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not a foregone conclusion. You can
ask for a hearing, you can go

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through the whole deal. But I
had trouble. There's all kinds of information

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on here about how to pay the
thing. But whenever we went to by

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the advice of the person that I
spoke with or the CTOO said, you

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know, I go on online.
Well it's not that everybody hands a computer.

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Well, actually they assume for just
for all practical purposes right now,

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and for as they say, all
intents and purposes, they do assume everyone

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can get online. Well, that's
not an excuse. Do you want to

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contest to tell me what you want
to do? Do you want to contest?

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I want my day in court with
them? I want it. I

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want it. I want some really
protest about this, because it's not about

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I'm usually seventy five books. It's
about principle. Okay, Now you know

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that if you lose in court,
you'll be charged court costs and bigger fines,

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and it'll be a market on your
license. Okay, well this will

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be as well. I mean they're
going to raise my insurance right now?

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No, they won't. If you
pay that, they will not raise your

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insurance. No one will ever find
out about it. And you only have

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X amount of days to decide whether
or not you want to get in front

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of a magistrate or the board or
whatever they call it. Now. Yeah,

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well you know this is to me
just about principle, and I think,

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well, I think no, I
understand that, but what are you

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going to tell me? What?
And again, I'm not trying to talk

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you out of it, but I
do I want to talk to you about

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this because Raymond, you don't sound
like a nut. You sound like you

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really mean it. So what principle
are you trying to accomplish? Here?

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Tell me what you're trying to accomplish. Do you think it'll change the way

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they do things? Because it won't. Do you think it'll help others?

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It won't. So what principle will
be helped? Rook? What will be

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accomplished? What goal will be accomplished? Because I think that it should be

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eliminated. That kind of take it. But you protesting this will not get

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it eliminated. So what is the
measures anybody can take things changed? Okay,

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that's a good question. If you
truly want to get this change,

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well there there is a such thing
as going through the courts to get things

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changed. But this would not be
heard by any higher courts. Let's say

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you go to court and you want
them to prove that you did the lane

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change. They'll have their experts come
on and say bye, By the way,

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is there a pick of you crossing
the lane or what do they have

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as proof on that ticket? Well, it's just what do they have,

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Raymond? Just tell me about the
picture. What does it show? It

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just shows the till in my far. I'm not overstraddle any line. I'm

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learning. I'm in a lane.
There's double lines next to me, but

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I don't know where where. Okay
you anyway, then then hold on.

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Then then you have a right to
ask for proof. Now, if they

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have someone come and give their opinion
that there's a previous picture of you in

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the lane as well, and there's
a picture there of you in the lane

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and between those two spots there was
a toll reader and your car was not

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red, then they're going to have
you. They're going to say it's impossible

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for him to go from one spot
to the other without crossing under the toll

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reader. He must have done a
lane change, and you will lose if

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that's the case. I don't know
what they have. Is there anyone you

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can call and talk to. I
don't know what evidence they have. If

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you want to find out what evidence
they have, you can challenge it and

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have your day in court. Now, let's say you have your day in

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court and you disagree with it,
and then you want to appeal it.

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What I'm saying is the gravity of
this case will not lend itself to higher

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courts. They will turn down any
appeal unless you found an egregious abuse of

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power or process. Just because you're
pissed off won't be enough. So let's

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say they turn it down, you
go to the next court, they turn

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it down. You go to the
next court, they turn it down,

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and then the Supreme Court will turn
it down. Obviously, if that happens,

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you're out one hundred thousand dollars or
more and you haven't changed anything.

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Let's say you do go to appeals, and let's say you do go higher

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and let's say upper court does say
yes, it does have an abuse of

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quality. You really can't make the
conclusion. Therefore, you you win.

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You have spent one hundred thousand dollars
and you won. And possibly that precedent

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would change the way it's done is
did he hang up? There's another way,

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hold on? Did did Raymond hang
up? Did Raymond hang up?

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Kaschina? You're the one controlling this. You went on the call screen or

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and erased him? Did he hang
up? That would be a yes or

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no, by the way, if
she's okay, so Raymond. In addition

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to this, the other way to
do it, Mark might have been was

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going to say, I don't know. It would change the law. You

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can get state lawmakers to literally change
the law. Is that what you were

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going to say, Mark, Yeah, exactly. But a lot of that

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is done by your vote. So
if you get enough people to vote a

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certain way that believe in your cause, you might be able to get it

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done. You can actually go Ray, and you can start talking to politicians

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and ask a lawmaker to introduce a
bill that would outlaw it. But the

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bottom line is it pulls from their
tax trough. So it's pretty hard to

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do on either side. Ray,
what I'm saying, is this going to

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court for the principle is not going
to be the way to go. No

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one will even notice that you fought
this. Okay, if it was me

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and look and I got popped by
the camera, I have to assume they're

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not going to lie about it.
Somewhere along the line they got me going

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in and and you know, I
don't know. We do need to hear.

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We need to hear from someone that's
actually fought one of these so we

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can actually understand what they had to
do, and you know who they had

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to prove and what the other side
said. I would love to hear how

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one of these got trapped, but
all the Investment Office is is a collection

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agency. In fact, I'd like
to know if we could get someone to

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talk about it. And I do
disagree with you whether there has to be

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a photo of the person. I
just it's crazy. Everyone I've ever seen,

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including the one you got, is
just a picture of the ass end

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of the car and the license plate. I don't think I said the person.

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I said, they have to have
a shot of the car before and

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after the toll reader or going over
the double line. The car, buddy,

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what were you gonna Studdy Mitchell's with
us by the way from Simply Floors,

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Inc. Buddy, I own a
business and we have like six seven

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vehicles and we've gotten several of these
for our employees. What did you do

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not crossing the We've we've gotten one
warning they used. I got a warning.

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I got a when they first started
the program, they did warning.

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They're not doing warnings anymore. Well, okay, I crossed the other day.

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I was trying to get I was
going to my soul showroom and you

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know, the exit was coming up. I got a phone call and right

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after the entrance I saw the exit. Well, no, I needed to

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get over, and so I got
over. As soon as I got over,

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I saw this and I'll probably get
a ticket. I saw the sign.

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I was like, oh crap,
I just I imagine the cameras aren't

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everywhere. But I well, for
me, it was you know how there's

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an entrance into the express like exactly
the lines and it was dotted lines.

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And it came up and I got
a phone call. You know, I've

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right interesting and I was like,
oh crap, I got to get over.

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I didn't mean to do this.
Yeah, And then I was like,

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oh, well, I can't get
out right now. What they're saying

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is, once you enter, you
can't exit until you get broken lines.

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I know, and I stayed in. Yeah, as of right now,

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I haven't got the ticket, you
know what I'm saying, But two or

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three of my employees have. And
it usually shows a picture of the front

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of the person driving the car,
so I know which employee is driving the

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car. And then Mark, did
you see any of these tickets? We've

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gotten a lot of Yeah, I
saw yours? Did I Did I have

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a picture of me? No,
it's just the ass end of your car?

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Okay, And that double line everybody
talks about. They're all right next

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to that double line. But how
would they prove that you crossed it?

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Though? That's the part I don't
understand. They probably have another I would

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guess the computer system works like this. We're forgetting this is you know,

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twenty twenty four. It catches you
in some kind of database, entering and

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exiting all the time. So if
you miss so when they get a picture

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of you outside or inside the line, it already knows if you were in

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or outside the line. It knows
you crossed, is all I'm saying.

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Yeah, like I said before,
if you were in it before a toll

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reader and in it after a toll
reader, but the toll reader did not

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get you, then they had they
assumed they don't care these tickets, don't

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care about the toll because if you
if you're in the toll and you don't

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cross that line, it just charges
you buy your license plate the normal toll

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fee whatever. That is. What
it cares about is you crossing in or

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out of those double lines. So
that's all it's monitoring for the say,

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I know, that's what it's monitoring. But the reason, the whole reason

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behind it, they don't want people
dodging the tolls. That's the whole reason

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behind it. Of course. Okay, so Bob, what's your comment on

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this? Go ahead, Bob,
Bob, Yeah, buddy, what you're

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coming Well, those ALO for the
last three months has been trying to fight

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get an appointment. They are so
backlogs with all these people fighting them,

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but you can't even get in.
You can't even make an appointment online.

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So I kind of wanted to let
you know that says, if I check

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on yourself to tell these people that's
the problem people are having. You can't

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even get on to fight the ticket. Okay, it operates a government owned

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business within c DOT this ct IO
and it oversees it's overseen by board of

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directors, and it says that it's
part of four geographic regions and it's the

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whole the whole project is to collect
money for the coffers. And what I

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don't understand though, is how the
how the algorithm works. I would love

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to hear about it. In fact, is it possible we have a whole

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FAQ like I'd like to know?
I see it's it looks to me right

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here Colorado Transportation Investment Office. You
go there and you simply put in the

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notice number your license plate, and
then you can you can say, hey,

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it wasn't me. I request a
hearing. I mean, I don't

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have one to put in, but
it looks like fighting. It is pretty

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simple, actually, And like Bob
said, they're all they're backlog because so

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many people are fighting that. But
I don't even know what that means.

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What does backlog mean? You got
to wait a year for your trial?

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Okay, five don't cares. And
it says here you can even appeal it

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00:16:41.200 --> 00:16:45.919
online, so I'm what I'm talking
about. You can I'm on the website

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where you can appeal it. Yeah, if you go to express Lane Safety

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00:16:52.200 --> 00:16:57.799
dot com, Express Lane Safety dot
Com, there's a lot of information there,

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all right. You had a if
you add a forward slash CEO then

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00:17:02.919 --> 00:17:07.839
of forward slash violations, you can
actually do it right there. All right,

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00:17:08.119 --> 00:17:11.799
give us a call if you've done
this. Three oh three seven to

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00:17:11.799 --> 00:17:14.640
one three talk. By the way, Ideal Home Loans still doing home loans.

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00:17:14.640 --> 00:17:15.680
So if you're buying and you need
a loan, they do it and

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00:17:17.200 --> 00:17:19.839
with the interest rate guarantee that means
when rates go down, they refinance you

221
00:17:19.880 --> 00:17:25.119
free of charge. Three oh three
eight sixty seven seven thousand. Ideal Home

222
00:17:25.160 --> 00:17:33.680
Loans dot Com. Go with a
sure thing Denver's Best roofer Excel Roofing dot

223
00:17:33.720 --> 00:17:41.400
com. You don't pay a cent
until you're content. Time for an insurance

224
00:17:41.480 --> 00:17:45.799
check up free, no obligation comparison
call Compass Insurance paying too much your coverage

225
00:17:45.799 --> 00:17:49.480
at dozens of insurance companies find out
now three oh three seven to seven to

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00:17:49.519 --> 00:17:53.240
one help. You'll think you're his
only customer When you choose Frank durand the

227
00:17:53.319 --> 00:17:57.839
Real estate Man dot com to list
your home with Remax alliance three oh three

228
00:17:57.920 --> 00:18:10.039
nine two zero sixteen twenty two.
Martin here three oh three seven one three

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00:18:10.119 --> 00:18:15.759
talk three oh three seven one three
eight two five five. Let's talk to

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Pete has an issue he wants to
talk about. I think he's calling for

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his son. Hey, Pete,
what's going on with you? Hey,

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som uh so, I was hoping
you give me insight on renters rights.

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Okay, what's going on January?
So, on January tenth, my son's

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apartment flooded, but it was due
to the fire suppression system. So,

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oh did it malfunction? Yeah,
malfunctioned and completely flooded. Really just his

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side of the apartment he lived.
He lived with a roommate. It was

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a two bedroom apartment. His apartment, I guess, was the most affected

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from this particular flooding. When you
say his apartment, you mean half of

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his apartment. Hey, yeah,
I'm selling you have his so his room

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in this apartment, Okay, in
the kitchen area. Okay. So as

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a result the and so he's renting
this particular apartment from a private owner.

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And so I'm not exactly sure how
this was a condo. I guess,

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00:19:19.240 --> 00:19:23.039
yes, is what you would consider
it because it's it's a it's individually owned

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in an apartment building. Okay,
what happened to the fireside Russian system?

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It froze that that was there in
the time when we had that deep freeze.

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Does he not have renders insurance?
He does, so he does have

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an insurance. So my person is
is as a result of the fire suppression

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system breaking that became the building management
company came in and started automatically doing restoration,

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so they tore down drywall, they
moved all this stuff out, they

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did all this sort of they started
actually doing restoration issues or restoration. Well,

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as a result of that, the
private owner's insurance is now having a

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problem because they didn't know what the
actual problem, what the actual issue was

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before, or how much damage's actually
done before they got into to review it.

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So okay, they're now arguing between
the two issues. Well, okay,

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let me let me tell you a
few things, Pete. You wanted

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some insight. If a company mitigated
problems, they can't be held that can't

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be held against them by an insurance
company. That's a bunch of crap.

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When you say the owner's insurance,
Now, what kind of insurance does the

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owner of this unit have I unfortunately
don't know that. My son has only

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been able to speak to a problem. Okay, I want to tell you

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something. It may or may not
cover him. Okay, it may not.

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I don't know what kind of coverage. If he has a condo,

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was it his suppression system or was
it the HOA suppression system? It was

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the HOA suppression system. So HOA
came in and automatically started restorate, just

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started doing restorating. Well, they
would have done that anyway, just to

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preserve the other parts, which they
should do. Okay. Now, I

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don't understand why the owner is having
a problem with his insurance. That's a

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you know that. But if your
son has renters insurance, that's all he

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should concern himself with. How what
is going on right now? Is the

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roommate able to live in there and
your son's not? What is the situation?

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No, they've nobody's able to live
in the apart? Okay? Is

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his renters? Did he put an
acclaim with this renter's insurance? Yes?

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He did? Okay? And what
is the renter's insurance doing right now?

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They so he's now moved in with
me and they're just they're basically trying to

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figure out what they're going to cover
or what damage of his stuff has been

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damaged, as electronics, as furniture. And that's exactly so every thing's happening

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according to what should be happening.
Now, if he's out of there and

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the owner does not fix his unit, he should not be charging your kid

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rent. So I don't know if
that's happening. And my other question is

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also the electricity. So since the
contractors and everybody that's been in there trying

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to do some restoration, his electricity
bill has actually gone up since what they

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had established. How much did it
actually go up? One hundred dollars according

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to him, his average was about
seventy five dollars. And now he said

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he got a bill recently he was
hottered in seventy foxs and that's likely because

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of the blowers and everything. And
he can ask is he responsible for that?

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Well, yeah, he's responsible for
it because they're using his electric But

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he can get reimbursement either in small
claims court or just friendly asking. He

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can get reimbursement from his renter's insurance, or he can get re imbursement from

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the owner of the condo or he
can get reimbursement from the HA. This

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is there's never any automatic answers.
Okay, but he is responsible to pay

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it. He better pay it.
I understand what's Yeah, and then you

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worry about collecting. But no,
it's reasonable that they if they're using his

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electric they should pay for it.
How long does he so at this particular

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stage has already been thirty days and
the landlord is now or the property managers

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is now telling him again with the
same argument that he's in lieu of whatever

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the other insurance company's going to do
that it's looking like two months before he

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can move back, before they're able
to move back into his apartment. Okay,

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break his lease and move forward.
Well, that's negotiable. Wait that

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hold on, Pete, that's negotiable. And I don't think two months is

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considered unconscionable. But it's negotiable.
There is no automatic answer. Again if

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his renter's insurance will pay. And
by the way, there should be a

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per diem or something for being displaced. He needs to look into his coverage

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unless he has just a basic piss
poor policy. But normally he would get

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a per diem or some kind of
temporary living expenses. He would also get

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00:24:18.799 --> 00:24:26.559
reimbursed for any property that is destroyed
of his. The landlord or the owner

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of that unit would then use his
insurance to restore the unit, and the

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HOA would use their insurance to fix
around it. So it really gets complicated

308
00:24:37.039 --> 00:24:42.680
with condos. But I would say
what your son should do is say,

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00:24:42.839 --> 00:24:48.000
don't expect me to pay rent when
I have loss of use. Okay,

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00:24:48.640 --> 00:24:52.880
it's not like I'm living there,
So either negotiate and out with me,

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00:24:52.680 --> 00:24:57.519
or just you know, I might
even sue you for loss of use.

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00:24:59.200 --> 00:25:03.519
So I don't know, man,
it's negotiable. Have you to the how

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00:25:03.519 --> 00:25:10.240
older son? Thank you? Maybe
you should call the landlord and have a

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00:25:10.279 --> 00:25:14.480
conversation, just a friendly one,
like we'd like to get out of the

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00:25:14.599 --> 00:25:22.839
lease, but having renters insurance is
a smart thing. Three oh three seven

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00:25:22.920 --> 00:25:29.480
one three eight two five five Denver
Region dot com. That's the website for

317
00:25:29.599 --> 00:25:37.400
semigluetide compounded. If you're looking for
semagluetide in a compounded form to lose weight,

318
00:25:37.119 --> 00:25:48.119
check out Denver Region dot com.
Go with a sure thing Denver's best

319
00:25:48.160 --> 00:25:52.200
roofer Excel roofing dot com. You
don't pay a cent until you're content.

320
00:25:56.599 --> 00:26:00.200
Time for an insurance check up free, no obligation. In comparison, all

321
00:26:00.279 --> 00:26:04.000
Compass insurance paying too much your coverage
at dozens of insurance companies. Find out

322
00:26:04.039 --> 00:26:07.559
now three all three seven seven to
one help. You'll think you're his only

323
00:26:07.680 --> 00:26:11.480
customer when you choose Frank durand the
real estate Man dot Com to list your

324
00:26:11.519 --> 00:26:22.839
home with Remax Alliance three all three
nine two zero sixteen twenty two. I'm

325
00:26:22.839 --> 00:26:27.160
Tom Martino, your troubleshooter. Three
oh three seven one three talk seven one

326
00:26:27.200 --> 00:26:33.480
three eight two five five. Hey
real quick, Yeah, the penalty we're

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00:26:33.519 --> 00:26:36.759
going back to crossing those double lines
in the first caller. Here's how it

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00:26:36.799 --> 00:26:41.640
works. So the first dispute level, you do it right online, right

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00:26:41.640 --> 00:26:45.680
at that Expressloan Safety dot Com.
You click on it, you put in

330
00:26:45.720 --> 00:26:51.319
your ticket number or your citation number, and then you can upload any evidence

331
00:26:51.799 --> 00:26:56.240
to try to help your case.
Now, if that's declined, you can

332
00:26:56.400 --> 00:27:02.240
actually appeal the dispute process, and
then that's where you request for a hearing

333
00:27:02.960 --> 00:27:07.440
and an answer complaint for the tole
eVision, meaning you'll actually get in front

334
00:27:07.480 --> 00:27:11.039
of a magistrate, but you have
to get denied that first one before you

335
00:27:11.160 --> 00:27:18.960
even have that option. All right, good to know. Three zero three

336
00:27:18.000 --> 00:27:23.799
seven one three talk seven one three
eight two five five. Now, Uh,

337
00:27:25.039 --> 00:27:30.039
I need to get a plumber on
for a question we have by I

338
00:27:30.079 --> 00:27:33.880
got by text and it's a pretty
I think it's pretty a pretty good one

339
00:27:33.880 --> 00:27:40.720
about water. Uh, water bills
skyrocketing, a meter spinning, but no

340
00:27:40.839 --> 00:27:45.359
apparent leaking. So pick a plumber. Do you have any ideas Mark,

341
00:27:45.480 --> 00:27:51.359
who should call? I would say, I mean, if we're talking a

342
00:27:51.359 --> 00:27:53.599
plumber, plumb line, hell their
names right in it. Yeah, plumb

343
00:27:53.599 --> 00:27:56.079
line would be good. If you
can't get plumb line called fix it,

344
00:27:56.759 --> 00:28:03.079
fix it and you and call eighty
eight eight heating, you can call Europlumbing.

345
00:28:03.599 --> 00:28:07.559
Let's call someone. We got enough
experts. Buddy Mitchell, I'm gonna

346
00:28:07.599 --> 00:28:11.000
tell you something it's gonna blow your
mind. Buddy Mitchell's with simply floors inc.

347
00:28:11.039 --> 00:28:15.799
By the way, we're taking your
calls at three zero three seven one

348
00:28:15.920 --> 00:28:18.880
three talk three oh three seven one
three two five five. Of course,

349
00:28:18.880 --> 00:28:22.000
you can always call three oh three
Martino when we're on the air, when

350
00:28:22.000 --> 00:28:23.960
we're off the air, and we
will get your call. If you leave

351
00:28:23.960 --> 00:28:26.440
a number, we will get back
to you. Buddy, this is amazing.

352
00:28:26.519 --> 00:28:30.839
So you wonder what does this have
to do with floor coverings. I'm

353
00:28:30.839 --> 00:28:34.519
going to tell you there is a
substance out three M developed along with someone

354
00:28:34.559 --> 00:28:44.640
else, and it's called smog eating
roof. Okay, the roof has substances

355
00:28:44.680 --> 00:28:52.880
in it that when they react with
uh pollutants like carbon. The pollutants on

356
00:28:52.920 --> 00:28:56.640
the outside is that from the carbon
monoxide right from cars and stuff, it

357
00:28:57.400 --> 00:29:07.160
transforms them into gases like nitrogen and
oxygen, and it will then any air

358
00:29:07.240 --> 00:29:11.839
infiltration into your house will be clean
and then also the air around your house

359
00:29:11.880 --> 00:29:15.319
will be cleaner and the environment will
be better. They surmise that of enough

360
00:29:15.319 --> 00:29:21.960
people get this and enough people start
manufacturing something like this, it's going to

361
00:29:22.079 --> 00:29:29.680
help the environment smog eating substances.
So my question is this carpeting is the

362
00:29:29.720 --> 00:29:33.599
biggest air filter in our home.
I was told yes, if your carpets

363
00:29:33.680 --> 00:29:38.839
are bad, are dirty, you
breathe dirty air. Is that right?

364
00:29:40.440 --> 00:29:45.240
The idea of the carpet being a
filter is the dust in the air falls

365
00:29:45.279 --> 00:29:48.079
down, you know, Yeah,
it gradually goes down and it sits on

366
00:29:48.119 --> 00:29:52.319
the carpet. When you work on
a hard surface like LVP or hardwood.

367
00:29:52.799 --> 00:29:57.000
As you walk, you stir that
up where on carpet it traps it and

368
00:29:57.039 --> 00:30:00.319
then you can vacuum it up and
it's much easier or to clean your house

369
00:30:02.039 --> 00:30:07.079
and get the you know, the
dust and dirt. When they say air

370
00:30:07.119 --> 00:30:10.680
filter, though air doesn't move through
the carpet. No, it's just a

371
00:30:10.720 --> 00:30:14.279
trap. It's a trap for you
to go okay, So that's what they

372
00:30:14.319 --> 00:30:18.880
mean by a filter. Can you
ever foresee a time where carpets could be

373
00:30:18.920 --> 00:30:22.799
treated with materials that would help the
indoor air quality? Yeah, there's a

374
00:30:22.839 --> 00:30:26.400
few companies out there working on that. There. We have a product that

375
00:30:26.440 --> 00:30:34.279
we sell from No Fool from Mannington
that Mannington Floors has put some sort of

376
00:30:34.319 --> 00:30:38.079
cleaner on their carpet that's supposed to
help indoor air quality. I mean,

377
00:30:38.119 --> 00:30:42.359
if you think about it, outgassing
can be both good and bad. I

378
00:30:42.400 --> 00:30:47.160
mean why just bad? I mean
I never thought of this roofing, by

379
00:30:47.200 --> 00:30:52.599
the way, does outgas, and
now this roof outgas is good stuff supposedly.

380
00:30:52.799 --> 00:30:53.279
I was thinking of that the other
day. I was like, what

381
00:30:53.319 --> 00:30:56.599
if they could come up with something
like they put over highways that as the

382
00:30:56.759 --> 00:31:00.640
carbon monoxide comes out of the out
of the why can't they I don't know,

383
00:31:02.000 --> 00:31:04.440
traps it and cleans it. Yeah, Like you know, I was,

384
00:31:06.000 --> 00:31:07.799
I think I was going down I
seventy and I went into the tunnels

385
00:31:07.839 --> 00:31:11.079
and in the tunnels there's these big
fans that they just put in, and

386
00:31:11.160 --> 00:31:15.079
I thought, well, why couldn't
they just like suck put fans like that

387
00:31:15.240 --> 00:31:19.119
everywhere, you know, in other
words, like air filters all over.

388
00:31:19.359 --> 00:31:25.359
Yeah, and again they're working on
stuff, and I don't think electrification is

389
00:31:25.400 --> 00:31:27.880
going to be the answer. I
mean, if we truly put all that

390
00:31:27.960 --> 00:31:32.200
they want to put on the electrical
grid, well, you still have to

391
00:31:32.240 --> 00:31:36.119
produce electricity, right, and the
only way to do that cleanly is nuclear.

392
00:31:36.160 --> 00:31:38.279
And we're all freaked out about nuclear
and solar, but solar is not.

393
00:31:38.599 --> 00:31:42.279
You don't get enough from the solar. Yeah. Yeah, from what

394
00:31:42.319 --> 00:31:48.160
I've read is our solar panel technology
is already reaching its maximum. Unless there's

395
00:31:48.160 --> 00:31:51.920
a huge breakthrough as far as the
technology of the solar stuff, you'd have

396
00:31:52.000 --> 00:31:55.880
to then increase volume, which is
eating up a lot of land. And

397
00:31:55.920 --> 00:32:01.680
they say that in and of itself
can hurt the the ecosystem. Everybody knows

398
00:32:01.759 --> 00:32:06.839
I'm pretty conservative, right, but
I don't know if everybody knows, but

399
00:32:06.920 --> 00:32:09.359
yeah, well i'd lean conservatives.
Yeah, of course. But I'm like,

400
00:32:09.680 --> 00:32:13.319
why are we building houses and not
putting solar panels on them? Why

401
00:32:13.319 --> 00:32:17.119
don't we just pass the law than
every new house because in neighborhoods around town

402
00:32:17.640 --> 00:32:22.680
it's illegal to have solar panels because
of covenances. I know that's stupid,

403
00:32:22.720 --> 00:32:25.279
and I just think that's that'll be
changing. That has to change now.

404
00:32:25.319 --> 00:32:31.640
As far as houses meeting certain standards, I think that's not a bad idea

405
00:32:31.960 --> 00:32:38.759
as far as I think the model
eventually will be that everything was centralized,

406
00:32:38.759 --> 00:32:45.599
and I think it'll start being more
decentralized. Maybe even neighborhoods grids as opposed

407
00:32:45.640 --> 00:32:50.079
to a central grid. I think
they have to. When I was in

408
00:32:50.559 --> 00:32:53.640
twenty years ago, I was in
Romania and we were driving down the road.

409
00:32:53.759 --> 00:32:55.559
Oh, by the way, do
I need to take a break before

410
00:32:55.599 --> 00:32:59.680
the end? I better do it
right now, and that we'll come back

411
00:32:59.680 --> 00:33:01.200
to this. By the way,
get your calls in three all three seven

412
00:33:01.359 --> 00:33:05.079
one three talks seven one three,
eight, two five five, And I

413
00:33:05.119 --> 00:33:07.880
do have some other questions about floor
coverings. But any questions you have,

414
00:33:07.960 --> 00:33:15.759
any problems, give us a call. Go with a sure thing Denver's Best

415
00:33:15.839 --> 00:33:20.880
roofer Excel roofing dot com. You
don't pay a cent until you're content.

416
00:33:22.440 --> 00:33:27.440
Wait time for an insurance check up
free, no obligation. In comparison,

417
00:33:27.559 --> 00:33:31.640
call Compass Insurance paying too much your
coverage at dozens of insurance companies find out

418
00:33:31.680 --> 00:33:36.759
now three all three seven seven one
help. You'll think you're his only customer

419
00:33:36.799 --> 00:33:39.440
when you choose Frank durand the real
estate Man dot com to list your home

420
00:33:39.640 --> 00:33:52.200
with Remax Alliance three all three nine
two zero sixteen twenty two. Hi Tom

421
00:33:52.200 --> 00:33:57.720
Martinez here three all three seven to
one three talk seven one three eight two

422
00:33:57.839 --> 00:34:02.759
five five Now we have a follow
up here. I don't want to take

423
00:34:02.799 --> 00:34:07.280
him now because we don't have enough
time, but I do want to talk

424
00:34:07.320 --> 00:34:13.079
to him. We were talking to
some attorneys about this, and we will

425
00:34:13.119 --> 00:34:17.000
follow up. Slander of credit,
damage to credit, et cetera. Buddy

426
00:34:17.000 --> 00:34:22.599
Mitchell, Simply floor Sinc. We
were talking about floor coverings and uh some

427
00:34:22.679 --> 00:34:29.519
of the new technology in floor coverings. So go with a sure thing Denver's

428
00:34:29.519 --> 00:34:32.880
Best roofer Excel roofing dot com.
You don't pay a cent until you're content.

429
00:34:37.239 --> 00:34:42.400
Time for an insurance checkup free,
no obligation comparison call Compass Insurance paying

430
00:34:42.440 --> 00:34:45.480
too much your coverage at dozens of
insurance companies find out now three all three

431
00:34:45.639 --> 00:34:50.400
seven seven to one help. You'll
think you're his only customer when you choose

432
00:34:50.440 --> 00:34:53.880
Frank durand the real estate man dot
com to list your home with Remax Alliance

433
00:34:54.119 --> 00:35:07.639
three all three nine to zero sixteen
twenty two ripped off. You need advice?

434
00:35:07.679 --> 00:35:13.119
Who you don't have? Come running
just as fast as we can.

435
00:35:14.440 --> 00:35:21.559
Shooter's gonna help. Come man,
this is the Troubleshooter Show. No Tom

436
00:35:21.599 --> 00:35:30.599
Martino, Hi, Tom Martino here
three oh three seven one three talk seven

437
00:35:30.639 --> 00:35:35.360
one three eight two five five.
Yes, I looked up at the clock

438
00:35:35.440 --> 00:35:40.559
and saw that we were on the
air. This problem with Ken is a

439
00:35:40.599 --> 00:35:43.800
serious one I want to talk about. First. I want to tell you

440
00:35:43.840 --> 00:35:49.480
that Buddy Mitchell's here from Simply floors
Ink and tell you that Waterpros dot nap

441
00:35:49.559 --> 00:35:52.960
can provide you the best water systems
at the lowest prices. There's just no

442
00:35:53.039 --> 00:35:58.239
other comparison, and right now they
do free second opinions. So before you

443
00:35:58.280 --> 00:36:04.599
make a major mistake with a giant
plumbing contractor, and spend tons of money.

444
00:36:05.360 --> 00:36:08.400
Waterpros dot net okay three zho three
eight six two five five five four

445
00:36:08.639 --> 00:36:15.840
free water test, free second opinions, and they have financing waterpros dot net.

446
00:36:15.360 --> 00:36:22.159
So Ken called and I researched this
and we talked to an attorney as

447
00:36:22.159 --> 00:36:27.480
well. I can't get any of
the attorneys on right this minute, but

448
00:36:27.599 --> 00:36:30.719
here's the bottom line. He co
signed on a loan. So for argument's

449
00:36:30.719 --> 00:36:36.599
sake and for practicality, he's on
it's his loan, okay. I mean

450
00:36:36.719 --> 00:36:40.000
when you co sign at your loan. So he has a car loan and

451
00:36:40.039 --> 00:36:45.960
the car was repossessed. Now,
if anyone's going to ever co sign,

452
00:36:45.079 --> 00:36:49.159
I don't think you should. But
if you do, make sure you're always

453
00:36:49.159 --> 00:36:53.239
notified if there's a default so you
can cure it before repossession. A repossession

454
00:36:53.320 --> 00:37:00.639
will never help. Now, what
he said was interesting because it was a

455
00:37:00.679 --> 00:37:09.920
twenty fourteen Dai Tucson and the lender
sold it for one thousand dollars. So

456
00:37:10.360 --> 00:37:15.880
if the lender sold it for undermarket
value, you have some rights here.

457
00:37:16.840 --> 00:37:21.639
But that doesn't mean you're not going
to owe anything. You're still going to

458
00:37:21.719 --> 00:37:24.800
owe, so Ken, if your
goal is to get out of owing something.

459
00:37:24.840 --> 00:37:30.000
It's not going to happen if it's
to understand that, if it's to

460
00:37:30.079 --> 00:37:32.239
reduce the amount owed, I get
it. Now, what was the loan

461
00:37:36.880 --> 00:37:45.599
how much ricking balance? With the
loan balance when it was repossessed? What

462
00:37:45.679 --> 00:37:58.840
was the loan balance when it was
repossessed? Roughly fifteen thousand? Maybe?

463
00:37:59.079 --> 00:38:01.239
Okay? Now I want to ask
another question. Why did you co sign

464
00:38:04.639 --> 00:38:09.840
ah? It was a good friend
of mine? Okay? Now does she

465
00:38:10.000 --> 00:38:16.480
talk to you now about this?
Yes? Does she acknowledge she owes it

466
00:38:16.559 --> 00:38:25.119
and not you? Pretty much?
I think? So? How does she

467
00:38:25.199 --> 00:38:31.320
plan on paying it? I don't
know. She doesn't have a job right

468
00:38:31.360 --> 00:38:38.079
now? Okay, Now, Ken, this car was sold. Did you

469
00:38:38.159 --> 00:38:45.079
do any research on the lender and
how they sold it? Well? I

470
00:38:45.119 --> 00:38:49.119
asked him about it, but they
just told me that they didn't have any

471
00:38:49.199 --> 00:38:52.760
control over how it was sold.
Yeah, they did, and I didn't

472
00:38:52.760 --> 00:38:54.480
know. So how did they say
it was sold? I need to know

473
00:38:54.559 --> 00:39:00.360
that part when they If they didn't
have control, then what did they say

474
00:39:00.440 --> 00:39:05.360
happened that some mystery agency came in
and took it out from under them and

475
00:39:05.400 --> 00:39:09.519
sold it. No, they will
tell me what they mean. What do

476
00:39:09.599 --> 00:39:15.360
they mean they don't have control?
What did they mean? I don't know,

477
00:39:15.440 --> 00:39:23.320
that's a good question. Okay.
Who's the lender, Kansas Credit Union,

478
00:39:23.800 --> 00:39:30.320
Kansas? Okay? And you said
to them, why did it only

479
00:39:30.400 --> 00:39:34.360
sell for one thousand dollars? And
they said, we have no control over

480
00:39:34.400 --> 00:39:42.199
that. Well, the exact conversation
meant something like, you know, I

481
00:39:42.199 --> 00:39:45.360
asked him when was the last payment
or how much was the last payment?

482
00:39:45.400 --> 00:39:50.239
And then they told me, well, it was one thousand dollars that we

483
00:39:50.400 --> 00:39:53.880
sold the car for. And then
I said it should have been a lot

484
00:39:54.079 --> 00:39:58.079
worth, a lot more than that, and they said, told me,

485
00:39:59.800 --> 00:40:02.000
they told you they didn't have any
control over how it was sold, no

486
00:40:04.000 --> 00:40:08.039
auction, and they they mean they
don't have control over what it was sold

487
00:40:08.239 --> 00:40:15.000
for, which is true if they
sent it to auction. But Ken,

488
00:40:15.280 --> 00:40:20.440
here's the thing, here's the advice
I got, Okay, the legal advice.

489
00:40:20.519 --> 00:40:22.840
Now, this is not legal advice
to you, because we don't know

490
00:40:22.880 --> 00:40:27.559
all of the circumstances, and you're
gonna have to hire an attorney or you're

491
00:40:27.559 --> 00:40:30.679
gonna have to do something. First
and foremost, gather everything you can about

492
00:40:30.719 --> 00:40:36.440
that car to see what it was
worth. Okay, and she's she's gonna

493
00:40:36.440 --> 00:40:38.880
have to cooperate with you. Was
it running, was it serviced, how

494
00:40:38.880 --> 00:40:45.000
many miles on it? Et cetera. Okay, now, so documentation and

495
00:40:45.119 --> 00:40:52.159
market value first thing. Then you
need to dispute the deficiency with the lender.

496
00:40:53.159 --> 00:40:58.119
You tell them you feel it was
undervalued and you don't owe that much

497
00:40:58.199 --> 00:41:02.400
money and you feel it worth X
amount, and then negotiate a settlement.

498
00:41:02.960 --> 00:41:06.679
But you have to have the money
to pay. So I'm asking you,

499
00:41:07.239 --> 00:41:15.599
do you have money to pay or
is this an exercise in futility. I

500
00:41:15.519 --> 00:41:19.480
don't have the money to pay it
all off at once, but but I

501
00:41:19.480 --> 00:41:22.360
can make payments. Okay, why
would you do? Let me ask you

502
00:41:23.320 --> 00:41:30.039
what is your financial situation like right
now? It's it's pretty rough. Do

503
00:41:30.079 --> 00:41:39.920
you have good credit before this repossession? I did? What was your credit?

504
00:41:40.159 --> 00:41:47.719
But I don't know. Somewhere in
the neighborhood of like six ninety or

505
00:41:47.760 --> 00:41:59.880
something. Do you own anything?
Town home, a lot of equity?

506
00:42:00.079 --> 00:42:07.679
Own it slat out? How much
is it worth? Two hundred thousand maybe?

507
00:42:09.519 --> 00:42:15.880
And how old are you? Sixty
four? Okay? Good? Do

508
00:42:15.920 --> 00:42:22.760
you own anything else? Just the
car? I'm making payments on? Which

509
00:42:22.800 --> 00:42:28.519
car? Your car. Not that
okay? Right, you may want to

510
00:42:28.559 --> 00:42:35.840
consider a bankruptcy. I thought about
that. Well, that's one way to

511
00:42:35.840 --> 00:42:38.079
do it. What is the deficiency
right now? Stand out? What does

512
00:42:38.119 --> 00:42:46.039
it stand out? They said,
seventeen thousand dollars okay? And how did

513
00:42:46.119 --> 00:42:57.760
they did? They propose a payment
schedule not a new one? They still

514
00:42:57.760 --> 00:43:01.280
want payments on the original loan?
And how much were they? What interested

515
00:43:01.440 --> 00:43:07.760
asking? They wanted payments for December
and January? They said, I needed

516
00:43:07.760 --> 00:43:14.679
to make catchup payments for December and
January. And then what that I could

517
00:43:14.800 --> 00:43:17.280
keep making payments, I guess?
And then what would they remove it from

518
00:43:17.280 --> 00:43:22.599
your credit? See? I think
the damage is already done, That's what

519
00:43:22.639 --> 00:43:25.239
I think. And I think even
if you make payments, the damage is

520
00:43:25.239 --> 00:43:34.079
not going to go away. Right, that repossessed My credit was damaged.

521
00:43:34.679 --> 00:43:37.440
Yeah, it's not going to get
better now. So there's no sense paying

522
00:43:37.480 --> 00:43:43.880
off this car, no sense at
all. You should probably do a bankruptcy

523
00:43:45.199 --> 00:43:49.599
or negotiate a settlement. You can
really pay an a lump sum and get

524
00:43:49.599 --> 00:43:53.599
a loan on your house. This
sucks. Is this person feeling bad?

525
00:43:53.639 --> 00:43:58.119
At least? Does this person say
I will pay you back someday. What

526
00:43:58.159 --> 00:44:07.519
does this person say, my friend? You mean, yeah, one who

527
00:44:07.599 --> 00:44:12.719
got you in this mess? Well
you and yourself. Well, well if

528
00:44:12.840 --> 00:44:16.159
she thinks it's messed up that this
happened, and yeah, but what difference

529
00:44:16.159 --> 00:44:19.920
does it make if they sold it
for ten grand? What difference does it

530
00:44:19.960 --> 00:44:24.239
make? Does she have any assets
you can go after? No? No,

531
00:44:24.920 --> 00:44:30.480
she doesn't even have a place to
live. She's just like geez,

532
00:44:30.519 --> 00:44:35.840
why would you go sign for someone
like that? Man? I was trying

533
00:44:35.880 --> 00:44:40.519
to help her get back on her
feet and have a normal life. You're

534
00:44:40.559 --> 00:44:44.559
a good guy. How do you
know this woman? Were you romantically involved?

535
00:44:45.880 --> 00:44:49.559
No? No, not at all. I worked with her like a

536
00:44:49.679 --> 00:44:52.079
year ago. You just sound like
a nice guy. You really do.

537
00:44:52.880 --> 00:44:57.519
Listen, I am. I mean
I've known her for four years. I

538
00:44:57.639 --> 00:45:02.559
want you ken to consider a bank
kruptsy and then if you decide, really,

539
00:45:04.199 --> 00:45:07.320
honest to goodness, this is a
lot of money at your age,

540
00:45:07.880 --> 00:45:10.800
and you have enough to protect right
now, you just should do that.

541
00:45:12.960 --> 00:45:19.159
I would call uh, wink and
wink. That's what I would call four

542
00:45:19.199 --> 00:45:21.840
one zero. Let's see, let
me see if I can remember that by

543
00:45:21.880 --> 00:45:28.440
heart. Three zero three four two
zero seventeen twenty two. I'm serious,

544
00:45:28.639 --> 00:45:30.480
I'm just making I'm just going into
my memory bank. I'm not sure if

545
00:45:30.480 --> 00:45:36.559
that's their number, but it's seventeen
twenty or something. Anyway, Kachina can

546
00:45:36.559 --> 00:45:39.159
get you that number. Mark,
do you remember the number? Offhand?

547
00:45:40.119 --> 00:45:45.719
Not to wink and Wink? Okay, So I would call Wink and Wink

548
00:45:47.360 --> 00:45:53.440
and see what happens, because I
truly think, I truly think you've been

549
00:45:53.480 --> 00:46:02.920
screwed and I think they did something
wrong. All right, it's eight eight

550
00:46:04.079 --> 00:46:07.400
eight now, wink eight eight eight. No, that's one of them.

551
00:46:07.639 --> 00:46:13.079
That's one of them for sure.
Absolutely forgot about that, all right,

552
00:46:13.239 --> 00:46:16.159
and the one we used to use
it may not even be an effect anymore.

553
00:46:16.199 --> 00:46:21.880
So call them up and see what
happens. Three oh three seven one

554
00:46:21.960 --> 00:46:27.480
three talk seven one three eight two
five five. Rudolph, can you summarize

555
00:46:27.519 --> 00:46:30.760
this? I'll come right back to
you. What is your question on UH

556
00:46:30.840 --> 00:46:34.800
with Core? What's your issue with
Core? Just one sentence real quick,

557
00:46:34.960 --> 00:46:38.440
we'll come back to you, Okay. It's simple. Four months ago,

558
00:46:38.559 --> 00:46:45.599
I moved from Green Religion to Centennial. Unfortunately, Excel doesn't provide electrical service

559
00:46:46.480 --> 00:46:52.320
to Centennial. That's Scott Arshad up. I just caught up, you know,

560
00:46:52.440 --> 00:46:59.760
with the core. Core has the
primary advantage and basically survive. Hold

561
00:46:59.800 --> 00:47:01.800
on and I'll come back to you. Okay. By the way, I

562
00:47:01.880 --> 00:47:05.719
Excel does go to Centennial, So
I'm not sure what you're talking about,

563
00:47:06.119 --> 00:47:09.320
but we'll talk about it. David, what is your question on real estate?

564
00:47:14.599 --> 00:47:23.079
So, yes, sir, yeah, okay, So my question is

565
00:47:23.440 --> 00:47:29.320
deals with a seller's agreement with the
real estate agent? Okay, well,

566
00:47:29.920 --> 00:47:35.960
contract, So in the contract that
has been signed by multiple owners of this

567
00:47:36.039 --> 00:47:42.559
house, the real estate agents put
down the beginning of the contract of December

568
00:47:42.599 --> 00:47:46.559
of twenty twenty three, ending of
the contract April of twenty twenty three.

569
00:47:46.639 --> 00:47:52.920
How does that impact the contract?
Is it no? One void because of

570
00:47:52.960 --> 00:47:55.159
the nact. Could be? It
could be you hang on because I want

571
00:47:55.159 --> 00:47:58.760
to know what your goal is and
then we can make it fit your goal.

572
00:47:58.800 --> 00:48:00.320
I'm serious when I say that,
hold on. We got more coming

573
00:48:00.400 --> 00:48:10.440
up. Go with a sure thing
Denver's Best roofer Excel roofing dot com.

574
00:48:10.480 --> 00:48:17.599
You don't pay a cent until you're
content. Time for an insurance checkup free,

575
00:48:17.679 --> 00:48:22.199
no obligation. In comparison, call
Compass insurance paying too much your coverage

576
00:48:22.239 --> 00:48:25.800
at dozens of insurance companies. Find
out now three all three seven to seven

577
00:48:25.840 --> 00:48:30.599
to one help. You'll think you're
his only customer when you choose Frank durand

578
00:48:30.599 --> 00:48:35.000
the real estate man dot com to
list your home with Remax Alliance three A

579
00:48:35.079 --> 00:48:42.280
three nine two zero sixteen twenty two. Hey, I'm going to put out

580
00:48:42.280 --> 00:48:45.920
a call the plumber since I don't
seem to have one available, which is

581
00:48:45.960 --> 00:48:50.840
amazing to me. But call eight
eight eight plumbing. Excuse me, eight

582
00:48:50.880 --> 00:48:53.280
eight eight heating. They have a
plumber. They have a plumbing division now

583
00:48:53.400 --> 00:49:05.000
called U over there, Garrett.
And what we're looking for is this somebody's

584
00:49:05.039 --> 00:49:08.360
water bill tripled. They got a
leak. You say they have a leak,

585
00:49:08.679 --> 00:49:13.480
but their water's turned off at the
main turnoff coming into the house because

586
00:49:13.480 --> 00:49:17.599
they're on vacation. They've been well
when I say vacation, meaning it's a

587
00:49:17.639 --> 00:49:22.599
whit. They leave Colorado, they
go somewhere else. Okay, So they've

588
00:49:22.639 --> 00:49:25.880
been going for two months, I
believe, and the water bill tripled.

589
00:49:27.840 --> 00:49:31.199
So Buddy Mitchell says, it's a
leak. But where's it leaking if your

590
00:49:31.280 --> 00:49:37.280
water's turned off past that somewhere enough
for the meter to register it. So

591
00:49:37.960 --> 00:49:45.599
I need to know people who know
where's the turnoff. The turnoff obviously is

592
00:49:45.800 --> 00:49:50.400
after your meter or before your meter. I think it would be before your

593
00:49:50.440 --> 00:49:54.039
meter. I don't know. Listen, if it's turned off at the house,

594
00:49:54.639 --> 00:49:58.920
Yeah, it may be after the
meter, because then it's there's a

595
00:49:59.000 --> 00:50:01.920
leak between. Yeah, it's it's
obviously there's some kind of leak somewhere,

596
00:50:02.000 --> 00:50:06.559
right, Yeah, maybe at the
meter. So we got to figure that

597
00:50:06.639 --> 00:50:08.800
out. But I want to ask
a plumber. Now, let's talk to

598
00:50:08.880 --> 00:50:15.159
Rudolph. Rudolph says he has a
problem with Core. So Rudolph, Yes,

599
00:50:15.400 --> 00:50:21.280
now, you moved to Centennial.
Right when did you move? It

600
00:50:21.360 --> 00:50:25.639
was on the thirty first of October
twenty three. Okay, my services cut

601
00:50:25.639 --> 00:50:35.280
off from from Pixel to to new
office at Centennial. Okay, So are

602
00:50:35.320 --> 00:50:39.840
you telling me this new office in
Centennial is not serviced by Excel Energy.

603
00:50:42.239 --> 00:50:45.719
Yeah, it's a house and Excel
and it's your only service to gos.

604
00:50:46.199 --> 00:50:51.840
They don't service Okay, I got
it. So what Okay, let's get

605
00:50:51.920 --> 00:50:57.719
right to the issue with Core.
What is the issue? Well, basically,

606
00:50:58.480 --> 00:51:02.280
uh, they I have I have
bill, which is a paper bill

607
00:51:02.639 --> 00:51:07.719
should be said to me every month
I paid the I pay the you know,

608
00:51:07.920 --> 00:51:13.559
the services rest that that means the
electricity bill. They didn't send me

609
00:51:14.079 --> 00:51:20.079
bill for last month, and within
less than a week they shut off my

610
00:51:20.159 --> 00:51:22.960
electricity. Wait a minute, Wait
a minute, hold on, hold on.

611
00:51:23.280 --> 00:51:27.719
If you moved in October of last
year, here's at the end.

612
00:51:28.039 --> 00:51:30.840
What I need to know is this, this is really important. Did you

613
00:51:30.960 --> 00:51:36.000
pay every single month since then?
Absolutely? Yes, I know you.

614
00:51:36.320 --> 00:51:40.280
I know your question. I anticipated
every month. I paid it. Unfortunately,

615
00:51:40.599 --> 00:51:46.760
what this company does they actually because
they go and they check your credit.

616
00:51:46.960 --> 00:51:52.480
My credit is about six eighty and
they said my credit is not enough.

617
00:51:52.719 --> 00:51:55.280
I'm gonna have to pay two hundred
and ninety two hundred and seventy dollars

618
00:51:55.679 --> 00:51:59.960
some kind of upfront the posit.
They're going to keep it for a year.

619
00:52:00.320 --> 00:52:04.840
If I keep my payments on time
and everything else, they will return

620
00:52:04.880 --> 00:52:07.639
it. When did they tell you
that, David, David, David,

621
00:52:07.760 --> 00:52:13.119
excuse me, Rudolph, When did
Rudolf? When did they tell you that

622
00:52:13.119 --> 00:52:16.280
that you needed to make a deposit? They told me that when I when

623
00:52:16.280 --> 00:52:22.079
I basically requested the electric electrician.
Okay, okay, hold on, did

624
00:52:22.119 --> 00:52:25.079
you make that deposit? No?
I don't have the money. I am

625
00:52:25.119 --> 00:52:30.280
disabled, I'm living on a fixed
income. I don't have I don't find

626
00:52:30.320 --> 00:52:31.920
two hundred and seventy dollars on the
streets. You know what, I can

627
00:52:32.000 --> 00:52:37.159
give it to them. Okay,
So now that's why they Oh, that's

628
00:52:37.199 --> 00:52:39.119
why they turned you off. That
is why. No, No, no,

629
00:52:39.159 --> 00:52:43.199
that was not the reason. That
was not the reason. They just

630
00:52:43.199 --> 00:52:47.519
put this on the a latepe I
mean the late I mean it's it's like,

631
00:52:49.519 --> 00:52:54.199
uh, yeah, you know payment
I've been paying. I did it

632
00:52:55.039 --> 00:52:59.840
basically what they did, Rudolph,
did they put the two rootoff? Are

633
00:52:59.880 --> 00:53:02.079
you telling me? Rudolph? Hold
on, man, are you telling me

634
00:53:02.199 --> 00:53:08.639
that they they were allowing you to
make payments on that deposit? No?

635
00:53:09.880 --> 00:53:15.039
Okay, don't that's why they turned
you off? How much you want to

636
00:53:15.039 --> 00:53:20.199
bet, Rudolph? When I call
them, they're going to say that you

637
00:53:20.320 --> 00:53:23.320
never made your deposits. So here's
what they did. I know every payment,

638
00:53:24.360 --> 00:53:30.239
I know every payment you made,
they applied toward the deposit and they're

639
00:53:30.280 --> 00:53:34.239
they're counting you late. I'm not
saying it's right. I'm not saying it's

640
00:53:34.280 --> 00:53:38.800
wrong. I'm saying that's what they
did. And well, the payment.

641
00:53:39.119 --> 00:53:44.159
The payment not paid. They gave
me ninety dollars first month, so I

642
00:53:44.239 --> 00:53:49.920
just substracted the ninety dollars off the
payment first month payment and just paid the

643
00:53:49.960 --> 00:53:55.119
electricity, which I actually used the
next month they gave me it was already

644
00:53:57.000 --> 00:54:05.280
so again I substracted the electors.
Are you Rudolph, Rudolph, Yes,

645
00:54:05.360 --> 00:54:08.920
Rudolph, you took the electric bill
they were giving you. They were putting

646
00:54:08.960 --> 00:54:15.599
down part of the deposit and part
of your usage, and you, arbitrarily,

647
00:54:15.679 --> 00:54:21.880
according to them, you did not
pay the full bill because they wanted

648
00:54:21.920 --> 00:54:25.800
you to make payments on that deposit, which you didn't do. I understand

649
00:54:25.840 --> 00:54:30.400
your reasoning, but you did.
You're saying, well, I paid for

650
00:54:30.480 --> 00:54:32.320
my electricity. What difference does it
make? And by the way, I

651
00:54:32.360 --> 00:54:37.000
agree with you, Rudolf. If
you're paying every month, it shouldn't make

652
00:54:37.039 --> 00:54:40.960
a difference, and I think it's
ridiculous. But they are counting you late

653
00:54:42.159 --> 00:54:47.719
because you were not paying the whole
bill. So tom, let me let

654
00:54:47.800 --> 00:54:52.760
me ask you this. I'll come
excel and as it doesn't require this,

655
00:54:52.159 --> 00:54:55.280
well, because they trusted you and
you had a good record with them,

656
00:54:55.599 --> 00:55:00.239
and they and I believe, just
let me tell you where I I think

657
00:55:00.280 --> 00:55:05.679
you're right. I think Core should
have looked at your record and said,

658
00:55:05.719 --> 00:55:08.239
you know what, this guy may
only have a six eighty score, but

659
00:55:08.400 --> 00:55:13.920
he's making all his payments. He
never stiffed Excel Energy. I think we

660
00:55:14.000 --> 00:55:16.559
can trust him. I think it
was cold hearted. You want to know

661
00:55:16.599 --> 00:55:22.360
the truth. I think it was. And I think is your electricity still

662
00:55:22.400 --> 00:55:27.599
off? No? I had to
go and borrow ninety dollars ninety one dollars

663
00:55:27.639 --> 00:55:32.199
and go and pay it and they
restored it. But you see what I'm

664
00:55:32.239 --> 00:55:37.679
saying is this is an excutient tostic. This is a mafiosa tactic. What

665
00:55:37.800 --> 00:55:42.559
they using is because I don't have
another choice. I look, if I

666
00:55:42.960 --> 00:55:45.920
want to go to grocery store,
I haven't think I can go and buy

667
00:55:45.960 --> 00:55:49.960
a grocery from anybody. But I
don't have a choice to go and buy

668
00:55:50.000 --> 00:55:57.880
electricity. I'm stuck with these with
these maffioses, and they just basically doing

669
00:55:58.440 --> 00:56:00.880
what they can do and they get
away. And they should be some kind

670
00:56:00.920 --> 00:56:06.480
of a law, you know,
preventing them from shutting my electricity off if

671
00:56:06.519 --> 00:56:08.679
I don't get a heat because the
moment they shut off my electricity off,

672
00:56:09.159 --> 00:56:15.519
my sons doesn't work. Hey,
Rudolph, Rudolph, you don't have an

673
00:56:15.599 --> 00:56:19.760
argument with me. You don't have
an argument with me. I think we

674
00:56:19.800 --> 00:56:22.360
should. I think so. Part
of that money though, that you paid,

675
00:56:22.519 --> 00:56:25.599
just so you know it will come
back to you. It's part of

676
00:56:25.599 --> 00:56:32.480
a deposit. They want you to
make a one year payment history. I

677
00:56:32.559 --> 00:56:37.400
think I think we should have somebody
call over there to Core and reason with

678
00:56:37.519 --> 00:56:43.119
them and say, listen, this
guy's been making his payments. Leave him

679
00:56:43.119 --> 00:56:49.880
alone. You know he he had
a good record with Excel Energy. I

680
00:56:49.920 --> 00:56:52.840
don't think they should be collecting money
on a deposit. I agree with you.

681
00:56:53.320 --> 00:56:59.239
So let's see if we can get
deputy dollar over there. Hold on

682
00:56:59.320 --> 00:57:06.039
a second, Okay, now we'll
do that. Howie from Quality First Plumbing

683
00:57:06.079 --> 00:57:13.079
has a comment. Howie, are
you commenting on the plumbing problem with the

684
00:57:13.199 --> 00:57:16.960
meter and the shut off. They're
on vacation, they turned off their water

685
00:57:17.159 --> 00:57:22.199
and their water bill tripled. Go
ahead, Howie. There's a couple of

686
00:57:22.239 --> 00:57:29.480
possibilities. If they turn the water
maine off in the house, they probably

687
00:57:29.519 --> 00:57:34.480
turned off any water that may be
going to an irrigation system, so there

688
00:57:34.480 --> 00:57:40.000
won't be any water from that valve. I guess behind the valve inside the

689
00:57:40.039 --> 00:57:45.079
house. But if they go outside, if the meter is outside and the

690
00:57:45.159 --> 00:57:50.039
valve is turned off inside the house, just look at the meter and see

691
00:57:50.039 --> 00:57:52.719
if it's spinning. If it is, there's a leak between the meter and

692
00:57:52.760 --> 00:57:58.480
the house, well it has to
be spinning. If the bill tripled,

693
00:57:58.559 --> 00:58:07.639
right, use unless the meter is
defective. Ah, So what they should

694
00:58:07.679 --> 00:58:10.760
do is call the water purveyor whatever
city they're in or where they say there,

695
00:58:10.760 --> 00:58:17.159
walk will to and they will send
someone out to inspect what they're responsible

696
00:58:17.239 --> 00:58:22.599
for, like if the if they
say they're responsible for the meter, they'll

697
00:58:22.719 --> 00:58:25.000
check it and if it turns out
to be a bad meter, they'll replace

698
00:58:25.039 --> 00:58:30.000
it and also evaluate the bill.
All right, thank you, Howie.

699
00:58:30.079 --> 00:58:35.760
I appreciate that quality, first quality, first plumbing. I should have thought

700
00:58:35.800 --> 00:58:38.000
of you right away, and I
know you're listening, and I do appreciate

701
00:58:38.039 --> 00:58:40.880
it. You've been on the referral
list for many years. So thank you,

702
00:58:40.960 --> 00:58:44.920
thank you, thank you. Now
Kevin's also got to comment. Were

703
00:58:44.960 --> 00:58:47.679
you going to say about the same
thing, Kevin, Yeah, I just

704
00:58:47.760 --> 00:58:52.159
do sewer water repairs there, Tom, what's the homeowner? Let me shut

705
00:58:52.199 --> 00:58:54.039
my machine off, Grace, I
can read you better. So what's the

706
00:58:54.079 --> 00:58:59.000
homeowner can do is real simple parashina
locks, pop the meter cover. There's

707
00:58:59.039 --> 00:59:02.039
a small red dial in there.
That's your small flow indicator for a leak.

708
00:59:02.480 --> 00:59:07.159
See if that's spinning with your water
valve shut off in the house,

709
00:59:07.559 --> 00:59:09.920
if it's spinning. The idea other
gentleman was saying, assuming they don't have

710
00:59:09.960 --> 00:59:13.320
any yard hydrants. If they're in
there out in the country, they have

711
00:59:13.400 --> 00:59:16.480
yard hydrants, they probably froze and
broke a yard hydrant while they're away when

712
00:59:16.519 --> 00:59:20.840
it got super cold and it's leaking
out the bottom. But they can easily

713
00:59:20.920 --> 00:59:22.440
check and see if they have a
leak that way. If they don't have

714
00:59:22.519 --> 00:59:28.119
yard hydrants, I would turn the
toilets off at the flows there and then

715
00:59:28.199 --> 00:59:31.079
see if you still have it,
because you usually see a physical leak like

716
00:59:31.079 --> 00:59:34.800
a sink or something like that.
But if you have a toilet flap or

717
00:59:34.840 --> 00:59:37.119
anything like that, leak and that
will show up on that small flow indicator.

718
00:59:37.320 --> 00:59:40.960
But wait a minute, if the
water's turned off, you shouldn't have

719
00:59:42.039 --> 00:59:45.960
a leak at the flapper valve right
well, if you know, you'd have

720
00:59:45.000 --> 00:59:50.119
to open up your main valve and
then and then shut each one of your

721
00:59:50.159 --> 00:59:52.199
toilets off and then go out and
look in your meter and yeah, but

722
00:59:52.239 --> 00:59:55.800
what I'm saying is all of their
water is turned off and they're on vacation,

723
00:59:57.039 --> 01:00:00.320
so can't we assume it's not the
toilet off? Did they did they

724
01:00:00.360 --> 01:00:04.079
turned off like at the valve they're
saying, or they just turned it off

725
01:00:04.119 --> 01:00:07.800
like they they weren't there, and
they did there there is a main water

726
01:00:07.000 --> 01:00:13.199
turnoff in their garage. Okay,
then it's they that's that's kind of odd,

727
01:00:13.360 --> 01:00:16.159
but it usually be in the basement
our crawl. But if that's the

728
01:00:16.239 --> 01:00:20.159
main shutoff and they did shut it
off, then their lines, I'd call

729
01:00:20.199 --> 01:00:23.199
American leak detectors. Have them come
out and pinpoint the leak first, or

730
01:00:23.239 --> 01:00:25.880
you're going to have a plumbing company
run a whole new line. It's going

731
01:00:25.960 --> 01:00:30.320
to cost you a fortune. Thank
you very much. We got more coming

732
01:00:30.400 --> 01:00:40.719
up. Go with a sure thing
Denver's Best Roofer Excel roofing dot com.

733
01:00:40.760 --> 01:00:47.519
You don't pay a cent until you're
content. Time for an insurance check up

734
01:00:47.639 --> 01:00:52.000
free, no obligation. In comparison, call compass insurance paying too much your

735
01:00:52.039 --> 01:00:57.119
coverage at dozens of insurance companies find
out now three O three seven to seven

736
01:00:57.119 --> 01:01:00.519
to one. Help. You'll think
you're his only customer when you choose Frank

737
01:01:00.599 --> 01:01:05.199
durand the real estate man dot com
to list your home with Remax Alliance three

738
01:01:05.199 --> 01:01:12.320
all three nine two zero sixteen twenty
two. Hi Tom Martinez here three all

739
01:01:12.360 --> 01:01:19.599
three seven one three talk seven one
three A two five five so eight eight

740
01:01:19.599 --> 01:01:24.199
eight heating dot com. Just so
you know high efficiency heating and air and

741
01:01:24.320 --> 01:01:30.119
plumbing and electrical now, and uh, they are putting in heat pumps.

742
01:01:30.159 --> 01:01:32.840
A lot of people are doing heat
pumps, high efficiency heat pumps and then

743
01:01:32.920 --> 01:01:37.440
adding some solar or not. They
just want another alternative just in case of

744
01:01:37.480 --> 01:01:40.239
gas. And it's by the way, you save going in and you save

745
01:01:40.320 --> 01:01:45.119
every month with these new efficient high
efficiency units. Three oh three seven seven

746
01:01:45.199 --> 01:01:52.639
zero two seven seven six. So
David wants to talk about real estate.

747
01:01:52.559 --> 01:01:55.599
Uh, he has a sell Now, David, I want to know something.

748
01:01:57.039 --> 01:02:01.880
You have a selling a contract with
a buyer's agent. No, I'm

749
01:02:01.880 --> 01:02:05.519
the seller of the house, and
I Oh you're the seller? Got it?

750
01:02:05.840 --> 01:02:07.760
Okay? You got and what about
that? What about it? What's

751
01:02:07.800 --> 01:02:14.519
troubling you? Well? In the
paragraph that specifies the dates of of the

752
01:02:14.599 --> 01:02:16.400
contract, like the data it's going
to begin and the day. Okay,

753
01:02:16.480 --> 01:02:22.280
So a buyer, a buyer presented
a contract to you. No, no,

754
01:02:22.639 --> 01:02:24.800
uh, So I'm trying to sell, how well, I should say,

755
01:02:24.800 --> 01:02:28.159
my family, we're trying to sell
this house that we joined the own.

756
01:02:28.639 --> 01:02:31.519
Yeah, and so we had to
get a seller's agent at oh got

757
01:02:31.519 --> 01:02:36.360
it? Got it? Okay?
And so the seller's agent, the seller

758
01:02:36.559 --> 01:02:40.320
the agent, uh, presented us
with an agreement to sell. Did you

759
01:02:40.400 --> 01:02:45.519
sign that agreement? All of us
have sagined it. Yeah, because there's

760
01:02:45.599 --> 01:02:50.719
multiple and and there's a and there's
an error on it. Yes, Uh,

761
01:02:50.800 --> 01:02:53.559
there's a there's a section that talks
about when when he's going to try

762
01:02:53.559 --> 01:02:59.199
to list it on the MLS and
when when the contract basically will expire.

763
01:02:59.320 --> 01:03:02.239
You know, see little I get
it. And so when did they say

764
01:03:02.320 --> 01:03:07.800
when did he say the listing would
start? You said the listing would start

765
01:03:07.880 --> 01:03:14.360
in December of twenty twenty three,
okay, and then it said what else?

766
01:03:14.400 --> 01:03:16.920
Then there was something else when it
ended. Yeah, there's a there's

767
01:03:16.920 --> 01:03:22.079
a date where it would end if
they were weren't able to sell the house,

768
01:03:22.639 --> 01:03:24.360
which probably wouldn't happening. They probably
sell it, but if they weren't

769
01:03:24.360 --> 01:03:29.400
able to sell the house, it
would end in April of twenty twenty three.

770
01:03:30.119 --> 01:03:34.039
Otter words, the end date is
before the cell date starts. No,

771
01:03:34.159 --> 01:03:37.719
I get it, yeh, but
okay, but you guys forgot it.

772
01:03:37.280 --> 01:03:42.960
But let me explain something. You
guys signed it right right, yeah,

773
01:03:43.000 --> 01:03:45.360
all of a sudden. Okay,
Now here's here's what's going to happen.

774
01:03:46.159 --> 01:03:50.840
What I need to know first,
are you trying to get out of

775
01:03:50.880 --> 01:03:55.280
the contract? No, not a
just no no, no, okay.

776
01:03:55.559 --> 01:03:59.719
Then if you're not trying to get
out of it, then what you should

777
01:03:59.760 --> 01:04:04.719
do is you should all correct it. You need to correct it. Okay,

778
01:04:04.960 --> 01:04:09.800
However, is it enforceable now the
way it is? It could be

779
01:04:10.559 --> 01:04:15.920
mistakes in a contract. Do not
render the whole contract null and void.

780
01:04:15.079 --> 01:04:23.079
Necessarily it can if it's a really
weird mistake, okay, and somebody says

781
01:04:23.119 --> 01:04:26.679
it was supposed to be that way, and somebody else says it's not supposed

782
01:04:26.719 --> 01:04:30.480
to be that way, then you
would have a problem. But if you

783
01:04:30.599 --> 01:04:33.239
have something like this and you want
to get out of it due to a

784
01:04:33.280 --> 01:04:40.320
technicality, the guy who pull or
drew up the contract could say, well,

785
01:04:40.360 --> 01:04:44.360
you know I didn't mean you know, back in time, and everyone

786
01:04:44.400 --> 01:04:47.000
would know that, why did you
sign it? You made the mistake too?

787
01:04:47.119 --> 01:04:49.880
What was in your mind when you
signed it? And then it gets

788
01:04:49.920 --> 01:04:56.639
into all that crap. Okay,
So really it's best if all parties are

789
01:04:56.679 --> 01:05:02.000
still on the same page to amend
it or to simply all put twenty four

790
01:05:02.039 --> 01:05:08.000
in there and then you all initially
I mean including the guy that drew it

791
01:05:08.079 --> 01:05:12.559
up right, right. So the
only type of question I have is,

792
01:05:13.760 --> 01:05:17.639
so it's a partition to sell the
house, and there's multiple owners, and

793
01:05:18.880 --> 01:05:23.400
obviously we're gonna have to go in
front of a judge to divvy up the

794
01:05:24.639 --> 01:05:28.480
profit through the proceeds with that.
Now, wait a minute, who owns

795
01:05:28.480 --> 01:05:34.280
the house right now? David,
there's five of us, six of us?

796
01:05:34.519 --> 01:05:41.840
Are you all on title? Yes? Okay, go ahead. And

797
01:05:41.920 --> 01:05:46.599
so so we're kind of in the
pence because it's been in partition for a

798
01:05:46.599 --> 01:05:49.280
long time, long of them,
I think it's supposed to have been.

799
01:05:49.599 --> 01:05:53.199
And so my lawyer is saying,
we got to get this done because the

800
01:05:53.239 --> 01:05:57.079
judge is going to be pissed off, And I'm like, now, why

801
01:05:57.119 --> 01:06:00.800
would the judge be pissed off?
Is this part of an estate. Well,

802
01:06:00.840 --> 01:06:05.679
it's it's this is where I think
my lawyers has a disagreement with the

803
01:06:05.719 --> 01:06:09.480
other lawyer. What I need to
know, David. First, First,

804
01:06:09.559 --> 01:06:13.360
David, I need to know this
was this house inherited and is it still

805
01:06:13.599 --> 01:06:17.719
in probate? No, it's not
in probate. Yes, it was inherited,

806
01:06:17.760 --> 01:06:23.840
but it's my sister probated my mom's
wilt back in two thousand and When

807
01:06:23.880 --> 01:06:27.679
it was probated, the house was
deeded to six of you. Is that

808
01:06:27.760 --> 01:06:30.199
correct? Well, more of us, but some of us have been bought

809
01:06:30.239 --> 01:06:33.679
off for some of us. Whatever, whatever, it was deeded to multiple

810
01:06:33.719 --> 01:06:43.159
airs. Okay, hold on and
I'll come back with an answer. Go

811
01:06:43.280 --> 01:06:46.519
with a sure thing Denver's Best roofer
Excel Roofing dot com. You don't pay

812
01:06:46.519 --> 01:06:54.159
a cent until you're content. Time
for an insurance check up, free,

813
01:06:54.280 --> 01:06:59.800
no obligation comparison call Compass insurance paying
too much your coverage had dozens of insurance

814
01:07:00.039 --> 01:07:02.000
but he's find out now three all
three, seven, seven to one help.

815
01:07:02.199 --> 01:07:05.400
You'll think you're his only customer.
When you choose Frank durand the real

816
01:07:05.519 --> 01:07:11.039
estate Man dot com to list your
home with Remax Alliance three all three nine

817
01:07:11.079 --> 01:07:19.280
two zero sixteen twenty two. Hey
Tom Martino here three all three seven one

818
01:07:19.360 --> 01:07:24.800
three talk three all three seven one
three eight two five five. So David,

819
01:07:24.880 --> 01:07:27.920
let's let's continue here. Here's really
quickly what I want to say to

820
01:07:27.920 --> 01:07:32.639
you. Okay, Okay, you
have the house now, and it's it's

821
01:07:32.679 --> 01:07:40.719
evenly divided among how many Uh,
it's gonna be six and it's not even

822
01:07:41.079 --> 01:07:43.960
be honest with you of the Okay, but who kept track of That's what

823
01:07:44.039 --> 01:07:47.559
I wanted to know, David,
Who kept track of the divisions? Uh?

824
01:07:47.639 --> 01:07:51.360
It's actually in thedeed of the one
of my sister's lawyers. She drew

825
01:07:51.440 --> 01:07:57.920
up the partition and it lists how
many each person I'm gonna share each person

826
01:07:58.000 --> 01:08:01.400
has. Okay, Well, okay, so you don't have a separate operating

827
01:08:01.480 --> 01:08:09.000
agreement with my brothers and sisters?
Yeah? Or owner? No, No,

828
01:08:09.000 --> 01:08:13.119
there's no sibling. Okay, So
what is your question? So the

829
01:08:13.199 --> 01:08:15.800
question was on the contract itself because
of that area on the contract. Let's

830
01:08:15.800 --> 01:08:20.640
say I'm wanting to sell the house
right away because it's prevented me from getting

831
01:08:20.680 --> 01:08:25.279
into the new house. I need
the equity. I'm gonna be able to

832
01:08:25.279 --> 01:08:30.720
get out of it. But I'm
worried that my other siblings are gonna make

833
01:08:30.800 --> 01:08:35.199
that an issue. And then,
like I'm saying, it's been in partitions

834
01:08:35.199 --> 01:08:40.520
for a long time. Go with
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835
01:08:40.600 --> 01:08:46.079
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836
01:08:46.079 --> 01:08:50.880
insurance checkup free, no obligation.
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837
01:08:50.960 --> 01:08:56.199
much your coverage at dozens of insurance
companies find out now three all three seven

838
01:08:56.199 --> 01:08:59.720
to seven to one help. You'll
think you're his only customer when you choose

839
01:08:59.760 --> 01:09:03.199
Frame durand the real estate Man dot
com to list your home with Remax Alliance

840
01:09:03.439 --> 01:09:16.159
three all three nine two zero sixteen
twenty two Rita. You need advice so

841
01:09:16.359 --> 01:09:24.840
you don't have come. Run in
as fast as we can. Shooter's gonna

842
01:09:24.880 --> 01:09:30.520
help. Come man, This is
the Troubleshooter Show. No Tom Martino,

843
01:09:32.399 --> 01:09:36.960
Hi, Tom Martino, Welcome to
the show. Three oh three seven one

844
01:09:38.000 --> 01:09:43.079
three talk three all three seven one
three eight two five five. Okay,

845
01:09:43.159 --> 01:09:46.199
we have Buddy Mitchell with us from
simplyfloorsink dot com. I'll go back to

846
01:09:46.199 --> 01:09:48.520
that real estate problem as well,
but buddy, thanks for being here.

847
01:09:48.600 --> 01:09:53.239
We appreciate it. I do have
some questions about flooring. First of all,

848
01:09:54.359 --> 01:09:58.760
you uh, I want to know, and this is partially a question,

849
01:09:59.239 --> 01:10:01.039
what do you do look around this
room? This is just one room.

850
01:10:01.479 --> 01:10:03.760
I'll look around my house, look
around any house. What do you

851
01:10:03.800 --> 01:10:08.800
do when you do a major flooring
job? Do people have to hire a

852
01:10:08.840 --> 01:10:11.840
mover to come and do it?
I mean, is there such thing as

853
01:10:11.840 --> 01:10:16.239
a turnkey? Because I can't even
imagine taking on that we made, ache

854
01:10:16.680 --> 01:10:19.960
all the furniture, do all the
tear out come on, buddy, I

855
01:10:20.000 --> 01:10:24.680
mean all of this. I mean, but we would charge you at of

856
01:10:24.760 --> 01:10:27.720
course, of course you would.
This room, but there's nothing wrong with

857
01:10:27.840 --> 01:10:30.960
it. But most houses there is
a charge for removing and putting. It's

858
01:10:30.000 --> 01:10:32.239
part of your installation, right,
Yeah, we have it. We do

859
01:10:32.319 --> 01:10:36.439
it every day. I tell people, honest, I couldn't sell carpet unless

860
01:10:36.600 --> 01:10:40.760
I moved all their furniture. Do
you put everything back where it was?

861
01:10:41.279 --> 01:10:44.279
Do you take pictures of I'm just
curious more than any Well, yeah,

862
01:10:44.279 --> 01:10:46.279
we do take pictures because we've had
people say, oh, you damage this,

863
01:10:46.399 --> 01:10:48.800
and then we saw them that the
damage was there before we moved it.

864
01:10:49.000 --> 01:10:54.439
So about what does that? I
mean? You couldn't sell flooring if

865
01:10:54.560 --> 01:10:58.159
I had to have everything moved and
put back right. We do it for

866
01:10:58.239 --> 01:11:00.800
all the hard surface jobs we do, and it's built into our carpet price.

867
01:11:00.840 --> 01:11:04.039
When you come into our showroom and
we say that product is five dollars

868
01:11:04.119 --> 01:11:08.319
and thirty two cents. That's for
carpet, pad, tear out, haul

869
01:11:08.319 --> 01:11:12.159
away for most people do that?
Well? Can that price of insulation?

870
01:11:12.560 --> 01:11:15.479
Yeah? Okay, so well no, it's usually a separate charge. What

871
01:11:15.520 --> 01:11:19.880
I got tired of is people coming
in and they're trying to budget and they

872
01:11:19.920 --> 01:11:23.319
think, oh, I have a
thousand square feet of carpet, right,

873
01:11:23.439 --> 01:11:26.520
And they come in and they look
and it's like three dollars for carpet,

874
01:11:26.920 --> 01:11:30.720
and they think, oh, that's
three thousand dollars. And then you go

875
01:11:30.800 --> 01:11:31.960
to their house and you say,
okay, that's for the carpet, and

876
01:11:32.000 --> 01:11:34.760
then it's this much for the pad, and this much for the tear out,

877
01:11:34.800 --> 01:11:36.760
and this much for the tax.
So you put it all in one.

878
01:11:36.800 --> 01:11:39.640
So I put it all in one. And so you know. Our

879
01:11:39.680 --> 01:11:42.680
slogan is we make buying a floor
simple and stress free. When you come

880
01:11:42.760 --> 01:11:47.239
in and our salesperson says to you, on carpet, you know, that's

881
01:11:47.319 --> 01:11:50.840
five dollars and thirty five cents.
It's all inclusive, meaning it's going to

882
01:11:50.880 --> 01:11:54.439
be if you have a thousand square
feet, it's going to be fifty three

883
01:11:54.479 --> 01:11:58.560
hundred. So do you do sections, move carpet and move furniture in sections,

884
01:11:58.640 --> 01:12:00.479
or do you move it out of
the house. No, we move

885
01:12:00.520 --> 01:12:02.039
it in sections. We move it, we move it to on like in

886
01:12:02.119 --> 01:12:05.279
a trefeted room. We move it
out of the room in a hard surface,

887
01:12:05.359 --> 01:12:08.720
like if I was doing this room
that we're sitting in right now,

888
01:12:09.039 --> 01:12:12.319
we would move all the furniture over
to this side, put this floor in,

889
01:12:12.439 --> 01:12:14.960
then move it all back, put
that in, and then move it

890
01:12:15.000 --> 01:12:16.920
all and put it all back now
like your drum set. Which, yeah,

891
01:12:17.359 --> 01:12:20.239
we would make you take it apart
because of our we wouldn't take on

892
01:12:20.319 --> 01:12:24.720
the liability of taking that complicated thing
apart. No. No, I understand

893
01:12:24.760 --> 01:12:28.840
that there are special circumstances, but
I just wondered about stuff like that.

894
01:12:29.079 --> 01:12:33.840
How and how Another text here said, can you match an older floor that

895
01:12:34.000 --> 01:12:40.119
somebody has of lb LVP. Yes, if you know the exact name of

896
01:12:40.159 --> 01:12:43.119
the floor, and then if it's
still made, but there's been so many

897
01:12:43.520 --> 01:12:46.479
companies put can they be can you
actually fix the middle of it or will

898
01:12:46.520 --> 01:12:50.520
it damage all the stuff if you
have the same floor. Yes, but

899
01:12:50.600 --> 01:12:55.560
I'll just tell you there's so many
there. It's it's amazing to me.

900
01:12:55.720 --> 01:13:02.159
There's probably fifty sixty different menu factors
here in Denver, not making flooring here,

901
01:13:02.239 --> 01:13:06.199
but selling here in Denver. And
then you get all these companies where

902
01:13:06.199 --> 01:13:12.000
someone ordered something on a web and
then that comes in and now a year

903
01:13:12.119 --> 01:13:15.159
later the people abought the house and
they're trying to match it. It's like,

904
01:13:15.000 --> 01:13:19.159
I'm sorry, you're at luck.
I saw some damage that I did,

905
01:13:19.960 --> 01:13:24.079
and you brought gave me a brilliant
idea. I can't do it,

906
01:13:24.159 --> 01:13:26.880
but you gave me the idea.
You said, where that closet is,

907
01:13:27.000 --> 01:13:29.640
you can go to the back of
that closet and take a piece to fix

908
01:13:29.720 --> 01:13:32.119
it, and then even the whole
closet if I needed to, and then

909
01:13:32.199 --> 01:13:35.199
put something different in the closet.
It wouldn't matter, right. Or we've

910
01:13:35.239 --> 01:13:39.600
done that with rooms, Like we've
had homeowners come into us and say,

911
01:13:39.680 --> 01:13:42.119
hey, I've got this big damage. We had this person who had a

912
01:13:42.199 --> 01:13:45.840
roller chair on his LVP, yeah, which is not covered by warranty.

913
01:13:45.239 --> 01:13:49.399
And it's like, okay, you
could take out that upstairs bedroom that you

914
01:13:49.520 --> 01:13:53.399
ever use and we could put the
LVP there and then we could put something

915
01:13:53.479 --> 01:13:58.319
different in that room. That's very
cool. Or even if you put LVP

916
01:13:58.560 --> 01:14:01.520
in that closet that doesn't exactly match, it wouldn't be bad. Yeah,

917
01:14:02.279 --> 01:14:06.319
you could on purpose maybe go vertical
there and and make it look like you

918
01:14:06.399 --> 01:14:10.800
did that on purpose in the closet. Yeah, but that's cool. That's

919
01:14:10.840 --> 01:14:14.079
cool. So it's it's coming up
with different ways to fix things for people,

920
01:14:14.159 --> 01:14:16.439
to help them out because yeah,
you know. Just so anyway,

921
01:14:17.039 --> 01:14:19.720
if you have any questions, you
can call us three oh three seven one

922
01:14:19.800 --> 01:14:23.279
three talk about anything, of course, three oh three seven or three eight

923
01:14:23.319 --> 01:14:27.760
two five five, and you can
also text us five seven seven three nine.

924
01:14:27.840 --> 01:14:31.159
Now I want to go back to
this real estate issue with David.

925
01:14:31.239 --> 01:14:34.960
David, listen, here's the bottom
line. Okay, when you have a

926
01:14:35.079 --> 01:14:41.600
real estate contract and you have a
number of different errors, where is it

927
01:14:41.840 --> 01:14:46.399
written that your sister is in charge? Well, it actually is. It

928
01:14:46.560 --> 01:14:50.199
just lists all of the seller names, the sellers the names. Okay,

929
01:14:50.359 --> 01:14:59.039
So who picked the real estate person
my sister's lawyer. Okay, when you

930
01:14:59.199 --> 01:15:04.600
say your sister lawyer, that lawyer
doesn't represent all of you? No,

931
01:15:05.239 --> 01:15:10.880
is that what you mean? Yes? Yeah, just can Now why does

932
01:15:10.960 --> 01:15:17.039
she have an attorney? Well,
she has to be paid off. Uh,

933
01:15:17.279 --> 01:15:21.239
and indicated that the person who was
going to be responsible for just making

934
01:15:21.319 --> 01:15:27.319
decision to pay her off was my
sister, who was a personal representative of

935
01:15:27.439 --> 01:15:31.359
my mother. So wait, once
the house you have to know this,

936
01:15:32.239 --> 01:15:38.600
Once probates closed and the house is
parsed out, that personal representative doesn't have

937
01:15:38.720 --> 01:15:42.720
any more power than anyone. That's
that's what I thought too, I mean

938
01:15:42.760 --> 01:15:46.159
that was my Well, it's not
thinking the estates closed, they don't.

939
01:15:46.239 --> 01:15:51.600
They don't get to stay in charge. Now exactly how many there's six heirrs?

940
01:15:53.920 --> 01:15:59.359
And what is your share? I
own the larger share. I'm like

941
01:15:59.439 --> 01:16:04.640
one third. You own one third
of all of those? Right? Yeah?

942
01:16:06.479 --> 01:16:12.840
One of six you own? Okay, So you have controlling interest basically,

943
01:16:13.119 --> 01:16:15.239
well not basically, yes, I
have continuing interest yeah okay, and

944
01:16:15.359 --> 01:16:18.680
you want to sell it right away? Yeah. I don't want there to

945
01:16:18.720 --> 01:16:23.600
be delays. I don't want you
But but why would there be it's already

946
01:16:23.720 --> 01:16:28.239
listed. Why do you why are
you anticipating delays? Well, well,

947
01:16:28.319 --> 01:16:31.680
it hasn't been listed. We just
found signed the seller's agreement within the last

948
01:16:32.159 --> 01:16:35.880
not even months. Did you bring
up the mistake in the seller's agreement?

949
01:16:36.760 --> 01:16:40.960
I did. I didn't find it
until the day I was rereading the sorry

950
01:16:41.039 --> 01:16:45.039
agreement. Well, then you the
guy's going to have to redo that and

951
01:16:45.159 --> 01:16:50.039
get new signatures or initials on the
change. Okay, okay, okay,

952
01:16:50.199 --> 01:16:55.279
And that's that and then you sell
it. I mean, what else did

953
01:16:55.319 --> 01:16:59.039
you have a question about? Well
that that was basically it. I just

954
01:16:59.079 --> 01:17:00.279
wanted to know if it was going
to be a difficult process, if they

955
01:17:00.319 --> 01:17:05.000
can, if they can delay the
process because of an error. But if

956
01:17:05.079 --> 01:17:09.359
I you know, if my learner
Blenna said, Okay, we need to

957
01:17:09.439 --> 01:17:14.840
make this change because it was you
know, it's an error. Well,

958
01:17:14.880 --> 01:17:17.880
it's just good practice to make to
change it. It's just practice. But

959
01:17:18.039 --> 01:17:23.640
here's the other thing, David,
you have to understand something in the absence

960
01:17:24.159 --> 01:17:29.319
of a written agreement. When two
people own real estate, or three people

961
01:17:29.479 --> 01:17:34.119
own or five people, here's something
you need to know. When there is

962
01:17:34.439 --> 01:17:43.000
an absence of an agreement, there
is an agreement. That agreement that substitutes

963
01:17:43.920 --> 01:17:48.920
is the partnership agreement that's accepted by
the state of Colorado or partnership law.

964
01:17:49.319 --> 01:17:54.920
In other words, if you don't
have an agreement, then there is an

965
01:17:54.920 --> 01:18:00.479
agreement, and the normal partnership laws
would dictate how it's going to be run.

966
01:18:00.359 --> 01:18:05.960
And normal partnership laws will tell you
that people with the biggest shares have

967
01:18:06.079 --> 01:18:12.159
the biggest voice, and that all
bills have to be paid first, loans

968
01:18:12.239 --> 01:18:15.199
to the company or to the estate
have to be paid first. It's going

969
01:18:15.319 --> 01:18:20.399
to dictate how it's done. Even
in the absence of an agreement, what

970
01:18:20.640 --> 01:18:25.199
someone can do in your group is
say, well, we all agree to

971
01:18:25.319 --> 01:18:29.039
this. If they don't have proof
of that, then you all did not

972
01:18:29.199 --> 01:18:32.880
agree to that. So in the
absence normally, in the absence of an

973
01:18:32.920 --> 01:18:40.319
agreement, there is an agreement and
it's construed by the state laws. Okay,

974
01:18:42.479 --> 01:18:51.399
okay, so you have to know
that, you know, So I

975
01:18:51.479 --> 01:18:57.560
did understand that that because my sister
had already probated it and put us all

976
01:18:57.600 --> 01:19:00.279
on to do that. So basically, even though we didn't have any official

977
01:19:01.039 --> 01:19:06.000
business agreement after up that, we
were basically still in a business because they've

978
01:19:06.000 --> 01:19:10.359
they've rented the house since since then, and then made well, hold on,

979
01:19:10.520 --> 01:19:14.159
what kind of business did you guys
form a business? No, we

980
01:19:14.239 --> 01:19:16.279
didn't know. We didn't. The
two sisters decided they were going to rent

981
01:19:16.319 --> 01:19:21.359
the house and and how do you
claim that on your taxes? Well that

982
01:19:21.600 --> 01:19:26.039
was my concern because when they well, how are you doing it? I'm

983
01:19:26.079 --> 01:19:29.560
asking you straight up, how do
you how do you claim the you're part

984
01:19:29.600 --> 01:19:33.279
of the income and expense? How
do you do it? I haven't been

985
01:19:33.319 --> 01:19:36.880
able to because when I asked little
bad the documentation of the you know,

986
01:19:36.960 --> 01:19:43.199
the the rental proceeds and any expenses, they refused. Well, the one

987
01:19:43.279 --> 01:19:45.560
sister who was so called managing the
property, she said, you don't have

988
01:19:45.640 --> 01:19:49.079
to worry about that. I'll do
it on my tax And I what this

989
01:19:49.279 --> 01:19:53.840
is? This is so screwed up. You don't get to do that.

990
01:19:55.359 --> 01:19:58.399
I agree, I agree hundred percent. I just didn't know how to.

991
01:19:58.479 --> 01:20:02.000
Okay, let's go to the resolve. So just keep in mind, and

992
01:20:02.079 --> 01:20:10.119
you may tell them that that the
default laws of jurisdiction will take over,

993
01:20:11.039 --> 01:20:17.600
okay without a partnership agreement. Without
a partnership agreement, you guys have to

994
01:20:17.680 --> 01:20:20.720
go by the partnership laws. You
have to. You have to look up

995
01:20:20.720 --> 01:20:27.479
the laws. You have more power
than any of them. And why isn't

996
01:20:27.520 --> 01:20:31.119
your attorney telling you this? I
you know what? I I don't know

997
01:20:31.640 --> 01:20:36.399
because I hired his tell me this
kind of stuff. Now, this attorney,

998
01:20:36.479 --> 01:20:41.039
what kind of an attorney is it? My understanding was she was a

999
01:20:41.079 --> 01:20:44.760
litigator for these type of issus.
You know? Was he a real estate

1000
01:20:44.800 --> 01:20:48.960
attorney or in a state attorney?
No, my lawyer is a real estate

1001
01:20:49.000 --> 01:20:55.279
attorney. Well, how'd you find
him? Well? I mean I didn't

1002
01:20:55.279 --> 01:20:57.479
know how to go about, so
I got on how'd you find him?

1003
01:20:57.479 --> 01:21:01.159
I'm curious? How'd you find him? I found on the internet with AVO

1004
01:21:01.560 --> 01:21:10.720
or whatever the Okay, so you
did a Google search? Yeah? How

1005
01:21:10.800 --> 01:21:14.600
much have you paid this real estate
attorney so far? At this point it's

1006
01:21:14.600 --> 01:21:19.680
about seven thousand dollars? Well you
paid way too much. What did what

1007
01:21:19.840 --> 01:21:26.159
did she do for seven grand?
Well she's been communicating back and forth between

1008
01:21:26.239 --> 01:21:30.479
my sister and my two sisters lawyers. You're wasting a lot of money.

1009
01:21:30.520 --> 01:21:35.399
But okay, how much is your
share going to be? Well? I

1010
01:21:35.520 --> 01:21:39.960
only know percentages right now? My
share is going to be one third of

1011
01:21:41.079 --> 01:21:45.199
the proceeds after all the thirty three
what is the house going to sell for?

1012
01:21:46.000 --> 01:21:50.960
Well, the seller agreements with the
real estate agent says he's going to

1013
01:21:51.000 --> 01:21:55.119
put it on the MLS. It's
two hundred and forty thousand dollars. All

1014
01:21:55.359 --> 01:22:00.800
we're talking pennies here. Yeah,
that house must be a piece of crap.

1015
01:22:00.920 --> 01:22:06.800
Then, well they when they were
managing the property, they didn't do

1016
01:22:06.840 --> 01:22:12.159
any maintenance on this. It was
dilapidated once. Then all right, well,

1017
01:22:12.199 --> 01:22:14.720
listen, just stay in touch.
I don't know what else we can

1018
01:22:14.800 --> 01:22:17.319
do for you. But you know, I mean, I think that you

1019
01:22:17.520 --> 01:22:21.000
need to start asserting your rights and
you may want to consult another attorney.

1020
01:22:23.199 --> 01:22:25.600
You spent a lot of money with
this person. Now, I'm not going

1021
01:22:25.720 --> 01:22:30.880
to throw stones at the person because
I'm not sure what the hell she did

1022
01:22:30.319 --> 01:22:36.279
for seven grand, But how long
have you had her? I hired her

1023
01:22:36.399 --> 01:22:41.680
last year? Okay, Well,
let us know how it goes. Three

1024
01:22:41.800 --> 01:22:45.960
zero three seven one three talk seven
one three eight two five five. Speaking

1025
01:22:45.000 --> 01:22:49.680
of real estate, Frank Duran,
the real estate man is who they should

1026
01:22:49.680 --> 01:22:53.880
have gotten first. He would have
come and talked to them all about what

1027
01:22:54.000 --> 01:22:58.359
it can sell for. And how
fast it'll sell, and he could most

1028
01:22:58.479 --> 01:23:00.720
likely get more money than anyone because
he has stats to prove it. For

1029
01:23:00.840 --> 01:23:05.920
thirty years, he's been doing this
outperforming the market. Frank Duran the real

1030
01:23:06.000 --> 01:23:15.079
Estateman dot com three oh three nine
two zero sixteen twenty two. Go with

1031
01:23:15.199 --> 01:23:19.319
a sure thing Denver's best roofer Excel
Roofing dot com. You don't pay a

1032
01:23:19.479 --> 01:23:27.640
cent until you're content. Time for
an insurance check up free, no obligation.

1033
01:23:27.720 --> 01:23:31.159
In comparison, call Compass Insurance paying
too much your coverage at dozens of

1034
01:23:31.199 --> 01:23:34.760
insurance companies find out now three oh
three seven to seven to one help.

1035
01:23:34.960 --> 01:23:39.960
You'll think you're his only customer when
you choose Frank durand the real Estateman dot

1036
01:23:40.079 --> 01:23:44.760
com to list your home with Remax
Alliance three oh three nine two zero sixteen

1037
01:23:44.840 --> 01:23:58.800
twenty two. Hi Tom Martino,
your troubleshooter three oh three seven one three

1038
01:23:58.920 --> 01:24:02.880
talk three oll three seven one three
eight two five five. All right,

1039
01:24:03.000 --> 01:24:06.319
we are still taking your problems.
Question who plays? We have Buddy Mitchell

1040
01:24:06.359 --> 01:24:12.680
with us from simply floors ink dot
com and we've been talking about all kinds

1041
01:24:12.680 --> 01:24:16.399
of stuff and Mark, I gotta
present this problem to our listeners. I

1042
01:24:16.520 --> 01:24:20.640
want to get some feed bang,
I gotta do it, okay, And

1043
01:24:20.720 --> 01:24:24.079
I don't even care if we mentioned
the company. But I'm not gonna mention

1044
01:24:24.199 --> 01:24:29.399
the company. Let's just say we
don't. Okay. A guy calls with

1045
01:24:29.439 --> 01:24:32.920
a window problem. So how many
years ago? Was it almost ten years

1046
01:24:32.920 --> 01:24:39.640
ago? Right? You had him
all in twenty ten years ago? He

1047
01:24:39.720 --> 01:24:46.279
had windows installed by this company he
had, he said, leaks in the

1048
01:24:46.319 --> 01:24:50.479
window. He said he did,
but then there was a hailstorm. He

1049
01:24:50.640 --> 01:24:57.239
said, the leaks came before the
hailstorm, but the hailstorm came and the

1050
01:24:57.359 --> 01:25:02.239
windows were damaged. So his insurance
paid for the windows. Now, get

1051
01:25:02.319 --> 01:25:08.760
you, the insurance paid. But
he's still pissed off at the window company

1052
01:25:09.319 --> 01:25:15.960
because he said he believes there was
a warranty issue before the storm. So

1053
01:25:15.079 --> 01:25:23.359
he called the company well, and
the company said that they needed to come

1054
01:25:23.439 --> 01:25:27.800
out and inspect it. They were
going to charge you one hundred and fifty

1055
01:25:27.840 --> 01:25:31.600
dollars fee well to inspect. During
that conversation, and you know, most

1056
01:25:31.640 --> 01:25:35.479
of these companies record everything. He
brings up a hailstorm, right, the

1057
01:25:35.560 --> 01:25:41.439
hailstorm is now, you know,
present, so they want to inspect the

1058
01:25:41.479 --> 01:25:47.800
windows, and they were going to
charge one hundred and fifty bucks, and

1059
01:25:47.920 --> 01:25:53.159
then if it's a warranty issue,
they waive. They that money is credited.

1060
01:25:53.399 --> 01:25:57.840
Okay, don't you don't pay that, But otherwise they'd be going out

1061
01:25:57.880 --> 01:26:00.000
all the time inspecting. They don't
mind inspecting your windows for one hundred and

1062
01:26:00.039 --> 01:26:04.319
fifty bucks. If it turns out
to be a warranty claim, we get

1063
01:26:04.359 --> 01:26:09.600
them to waive that one fifty If
it's not a warranty claim, you spent

1064
01:26:09.680 --> 01:26:12.920
their time and energy to look at
it. Do you think that's unreasonable?

1065
01:26:12.960 --> 01:26:15.960
I don't think, buddy, What
do you think? Like? I don't

1066
01:26:15.000 --> 01:26:18.079
know how you you probably maybe don't
charge to inspect the floors. I don't

1067
01:26:18.119 --> 01:26:23.119
know. But they go out and
inspect the windows. They want one hundred

1068
01:26:23.119 --> 01:26:28.680
and fifty dollars. I think that's
totally fair. Well, especially for we

1069
01:26:28.840 --> 01:26:32.399
get calls all the time for people
complaining about something small on their floors.

1070
01:26:32.399 --> 01:26:36.159
So we get them to send pictures. Yeah, as a first round.

1071
01:26:36.159 --> 01:26:41.720
Okay. These guys also said we
want to see the report, right,

1072
01:26:42.279 --> 01:26:48.000
and the report they said another window
company claimed that they used the wrong fins

1073
01:26:48.880 --> 01:26:53.439
for nailing in the windows. Right
marks, something like that so some kind

1074
01:26:53.479 --> 01:26:58.399
of installation issue, right, he
didn't send the report and he would not

1075
01:26:59.319 --> 01:27:01.359
take them up on one hundred and
fifty dollars inspection. I think the guy

1076
01:27:01.399 --> 01:27:04.439
deep down, no, no,
he was pissed though, for this reason

1077
01:27:04.880 --> 01:27:09.760
that they were going to charge one
fifty. And then, according to him,

1078
01:27:09.920 --> 01:27:15.239
they told him something and said,
well, back then we were using

1079
01:27:15.319 --> 01:27:21.359
this window, and the companies out
of business. They're bankrupt. Okay.

1080
01:27:21.720 --> 01:27:27.920
Now, even if they did,
I don't know why anyone would say that.

1081
01:27:28.119 --> 01:27:31.319
I would be pissed off about them
saying that. But as it turns

1082
01:27:31.359 --> 01:27:35.399
out, his windows were being replaced
anyway, so no harm, no foul.

1083
01:27:35.920 --> 01:27:42.399
So I told him, had the
hailstorm not happened and you were not

1084
01:27:42.680 --> 01:27:46.119
reimbursed for these windows, and they
had been installed by a company that went

1085
01:27:46.199 --> 01:27:50.640
bankrupt, I would have asked,
if it truly was this company, who

1086
01:27:50.720 --> 01:27:56.159
did it? I would have asked
this company to honor the warranty. Okay.

1087
01:27:56.319 --> 01:28:02.720
Now here's what's even stranger. Technically, when companies sell, you can

1088
01:28:02.800 --> 01:28:06.800
have it two ways. When a
company sells to another company, they do

1089
01:28:08.039 --> 01:28:12.920
not have to take on previous liabilities. They don't have to like if somebody

1090
01:28:13.000 --> 01:28:15.640
bought Simply Floor saying technically, they
don't have to buy your warranties. They

1091
01:28:15.680 --> 01:28:19.840
don't have to warranty what you warranty. Now, I think it can go

1092
01:28:20.000 --> 01:28:26.239
both ways. If all you are
the assets and of the assets and the

1093
01:28:26.439 --> 01:28:31.279
name, and you want to ingratiate
yourself to consumers, then I don't think

1094
01:28:31.359 --> 01:28:35.319
you should you should talk about the
heritage. In other words, if I

1095
01:28:35.479 --> 01:28:39.439
was going to buy simply Floor,
saying how long you've been in business since

1096
01:28:39.479 --> 01:28:44.159
twenty fourteen, okay, So if
I was going to talk about that or

1097
01:28:44.279 --> 01:28:48.520
buy another company that was in business
forty years and I wasn't going to honor

1098
01:28:48.600 --> 01:28:54.439
the warranties, I don't think I
should have the right to say a forty

1099
01:28:54.560 --> 01:28:58.319
year old you know, I'm one
of the oldest companies in you know,

1100
01:28:59.119 --> 01:29:00.720
you don't get it both ways.
If you want to just take it over,

1101
01:29:00.920 --> 01:29:04.079
take it over, then don't brag
about the heritage. But if you're

1102
01:29:04.079 --> 01:29:09.079
going to brag about the heritage of
how like, if somebody took over Excel

1103
01:29:09.159 --> 01:29:14.000
Roofing right a wonderful company, if
they did and he's been around for thirty

1104
01:29:14.079 --> 01:29:18.319
years, then they should not brag
about that. Unless they're going to take

1105
01:29:18.399 --> 01:29:23.600
it on. That's my own personal
feeling. I don't know there's with these

1106
01:29:23.720 --> 01:29:26.960
window companies, Oh, guys and
buddy, this is probably the same for

1107
01:29:27.119 --> 01:29:31.000
flooring. If I go to example, K and h's site right now and

1108
01:29:31.079 --> 01:29:35.439
I look under their warranties, basically
it says window and patio door. Then

1109
01:29:35.479 --> 01:29:40.039
they have entry doors and their other
products. But I can choose any of

1110
01:29:40.119 --> 01:29:45.000
their manufacturers. And what it does
is it brings you to this one happens

1111
01:29:45.079 --> 01:29:48.880
to be Bayview. They have a
limited lifetime warranty and then it breaks down.

1112
01:29:49.239 --> 01:29:54.800
But if Bayview goes out of business, I don't see anywhere on here

1113
01:29:55.319 --> 01:30:00.439
where K and H would would be
responsible for that, nor can I understand

1114
01:30:00.439 --> 01:30:03.039
why they would be. Okay,
here's what I'm saying. You're right.

1115
01:30:03.199 --> 01:30:08.359
You're absolutely right, Mark. If
you buy knowing that, then they should

1116
01:30:08.399 --> 01:30:13.880
not be I totally agree with you. However, in the past, in

1117
01:30:14.920 --> 01:30:21.199
the past, the owners of K
and H have taken on everything. In

1118
01:30:21.359 --> 01:30:26.399
the past, they wouldn't They wouldn't
say to the consumer, well, that

1119
01:30:26.640 --> 01:30:30.479
wasn't us, that was them,
that was this. Well, actually it

1120
01:30:30.600 --> 01:30:32.319
goes both ways. It was the
previous owner. No, they wouldn't say

1121
01:30:32.319 --> 01:30:36.600
that it was a previous manufacturer.
They didn't say that. I'm not saying

1122
01:30:36.680 --> 01:30:41.239
that they had to do that,
but that's what they chose to do.

1123
01:30:41.800 --> 01:30:47.399
All I'm saying is this, when
I advertise heritage, if I like,

1124
01:30:48.319 --> 01:30:51.960
just don't even talk about Kane Is. Let's talk about Gravina Window. Gravina's

1125
01:30:53.000 --> 01:30:57.640
Windows of Littleton. They're a big
sponsor of radio and TV and all that,

1126
01:30:57.960 --> 01:31:00.319
and they're they're a relatively good company, had been around a long time,

1127
01:31:00.439 --> 01:31:06.319
right, Okay, Now let's say
we advert Let's say they they they

1128
01:31:06.479 --> 01:31:14.399
sell. Technically, the new company
doesn't have to honor anything that the previous

1129
01:31:14.479 --> 01:31:17.399
company did. But then it wouldn't
be fair for them to say we're a

1130
01:31:17.479 --> 01:31:20.760
sixty you know, we have sixty
years of heritage serving Colorado. In my

1131
01:31:20.920 --> 01:31:26.399
opinion, it's kind of misleading in
my way. You're taking out a major

1132
01:31:27.199 --> 01:31:30.800
part of what I just said.
If that window company or door company or

1133
01:31:30.840 --> 01:31:34.800
whatever, oh, let's even say
a roof, if they're still in business,

1134
01:31:35.239 --> 01:31:40.359
I would I would agree with that. But if their warranty is gone

1135
01:31:40.520 --> 01:31:44.600
and the product's gone, what are
you supposed to do? Well, you

1136
01:31:44.720 --> 01:31:48.479
can't. I mean, obviously For
example, if you if a dealer sold

1137
01:31:49.239 --> 01:31:54.479
a car and the manufacturer went out
of business and there's no Parson warranty,

1138
01:31:54.960 --> 01:31:59.840
you're right if the consumer buys knowing
that, Yeah, I totally agree.

1139
01:32:00.079 --> 01:32:03.600
For example, Anderson, they sell
Anderson, right, Okay, if Anderson

1140
01:32:03.680 --> 01:32:08.319
goes out of business, who's going
to warranty Anderson. That is a choice

1141
01:32:08.399 --> 01:32:13.119
a company makes. That's a choice
everybody makes. I sell Shaw Carping,

1142
01:32:13.720 --> 01:32:15.520
I sell Mohawk. There is no
right answer. It's whatever the company.

1143
01:32:15.760 --> 01:32:20.039
I warrantee my labor to install it. I don't warrantye the product. But

1144
01:32:20.159 --> 01:32:23.760
you make that you make that very
clear. Absolutely. Yeah, we try

1145
01:32:23.800 --> 01:32:26.479
to make it clear to pen and
most companies do. And in fact,

1146
01:32:26.720 --> 01:32:30.600
I will be honest with you.
K and H Home Solutions under ted.

1147
01:32:30.880 --> 01:32:36.479
He said. Look, I technically, if I sold whatever the window was,

1148
01:32:36.520 --> 01:32:40.319
it went out of business one time, Republic or something. He said,

1149
01:32:40.399 --> 01:32:44.760
if I sold this window to someone
and I give a one hundred percent

1150
01:32:44.880 --> 01:32:48.600
guarantee for installation and they warranty the
window, if when they went out of

1151
01:32:48.720 --> 01:32:54.640
business, they still went out and
fixed problems, okay, because the window

1152
01:32:54.720 --> 01:33:00.079
was But if all the windows failed
in all the houses or it was a

1153
01:33:00.159 --> 01:33:02.760
defective product. I don't really know
what any company to do. They'd have

1154
01:33:02.880 --> 01:33:08.000
to go rupt. I mean,
you can't take that on. I totally

1155
01:33:08.119 --> 01:33:12.720
agree with Mark when it comes to
product and warranties because so many look at

1156
01:33:12.760 --> 01:33:15.520
the Okay, this cell happened to
my brother, this exact scenario. He

1157
01:33:15.680 --> 01:33:20.039
was selling a thing called Eco deck, which was a brand new plastic decking

1158
01:33:20.319 --> 01:33:24.119
thirty years and it maybe had a
lifetime warranty, and it had a lifetime

1159
01:33:24.199 --> 01:33:26.920
warranty. Well, when they made
it, it was flawed in the sense

1160
01:33:26.960 --> 01:33:30.560
that it would grow and shrink and
push decks off houses. Yeah, you

1161
01:33:30.680 --> 01:33:32.960
raak, and it split and he
got in with them, They gave him

1162
01:33:33.000 --> 01:33:36.960
leads. He sold a crapload of
it, right, and then all of

1163
01:33:38.000 --> 01:33:40.800
a sudden it all went bad.
They went bankrupt, closed, and it

1164
01:33:41.119 --> 01:33:44.439
bankrupted my brother trying to go out
and fix it. Right. If consumer,

1165
01:33:44.520 --> 01:33:47.760
I think consumers need to know there's
a difference between the dealer and the

1166
01:33:47.840 --> 01:33:54.359
manufacturer and the installer. Right,
So sometimes you have a dealer. Now,

1167
01:33:54.880 --> 01:34:00.159
a good dealer will almost always guarantee
the installation, the sales, the

1168
01:34:00.199 --> 01:34:03.560
delivery, but not necessarily the product, especially with a twenty and thirty year

1169
01:34:03.640 --> 01:34:06.880
guarantee. I'd like to know what
people think when they buy. Do they

1170
01:34:06.920 --> 01:34:11.760
assume they're going to get a lifetime
warranty? I go back, Mark,

1171
01:34:11.840 --> 01:34:14.960
you actually brought it up the car
man. It's like I go buy a

1172
01:34:15.039 --> 01:34:20.560
Hondi for McDonald Rappaho Hondi and I
have a problem with it. And in

1173
01:34:20.760 --> 01:34:25.760
Hondi the manufacturer says, you know, we're not going to cover it it's

1174
01:34:25.840 --> 01:34:29.560
not under warranty, or they go
out of business. I mean, I'm

1175
01:34:29.600 --> 01:34:32.359
not going to go to McDonald Hondi
for no of course, not, of

1176
01:34:32.479 --> 01:34:38.239
course not. You know what,
Mark, I totally agree unless you misled

1177
01:34:38.279 --> 01:34:41.279
the consumer, and most people don't. I got to take this break,

1178
01:34:41.359 --> 01:34:48.920
Okay, we'll be right back.
Go with a sure thing Denver's Best roofer

1179
01:34:49.079 --> 01:34:57.199
Excel roofing dot com. You don't
pay a cent until you're content. Time

1180
01:34:57.279 --> 01:35:01.279
for an insurance check up free no
obligation compares and call Compass Insurance paying too

1181
01:35:01.359 --> 01:35:05.640
much your coverage at dozens of insurance
companies find out now three all three seven,

1182
01:35:05.720 --> 01:35:10.159
seven to one help. You'll think
you're his only customer When you choose

1183
01:35:10.199 --> 01:35:14.600
Frank durand the Real Estate man dot
com to list your home with Remax Alliance

1184
01:35:14.840 --> 01:35:20.119
three all three nine two zero sixteen
twenty two. Oh man, you know

1185
01:35:20.199 --> 01:35:27.840
what I want to brag in something? Grossman Wellness Center now, Mark,

1186
01:35:28.439 --> 01:35:34.199
I finally I got him where they're
gonna start advertising. It's a concierge practice.

1187
01:35:34.239 --> 01:35:38.800
Now. Normally when people talk about
concierge, they talk about a lot

1188
01:35:38.840 --> 01:35:41.680
of money every month. Buddy,
we talk about health all the time.

1189
01:35:41.760 --> 01:35:45.720
You know. Grossman is one of
the ones like Rose down the rest.

1190
01:35:45.800 --> 01:35:48.560
He's a great guy. He does
blood work. He doesn't guess. So

1191
01:35:48.840 --> 01:35:55.279
I'm a patient there and people have
asked me forever you know my regiment.

1192
01:35:55.359 --> 01:35:58.920
Okay, so every three months they
have blood work done every three months,

1193
01:35:59.640 --> 01:36:03.520
and then I have supplements based on
what is found. So you go higher

1194
01:36:03.600 --> 01:36:08.239
low on what you need. Right, there's not much adjustment once you dial

1195
01:36:08.359 --> 01:36:13.680
it in. Then I do testosterone
therapy through him, and supplements and blood

1196
01:36:13.720 --> 01:36:16.520
work. It's all included in one
low monthly price. When I say low,

1197
01:36:16.560 --> 01:36:19.000
I'm serious. I mean there are
places that charge thousands for this.

1198
01:36:19.119 --> 01:36:24.359
He doesn't. So I'm in the
program called PAW, which is programmed for

1199
01:36:24.479 --> 01:36:30.720
optimal wellness. They also have BAM, which is Best Aging Mail. I'm

1200
01:36:30.840 --> 01:36:33.159
part of that too, because that's
part of the hormones in testosterone. And

1201
01:36:33.279 --> 01:36:39.720
then they have women aging perfectly.
That program is for women and hormones and

1202
01:36:39.800 --> 01:36:44.720
balance. So here's the deal.
For one price, you basically get everything.

1203
01:36:44.840 --> 01:36:46.000
I mean there might be a drug
here or there. They don't supply

1204
01:36:46.560 --> 01:36:50.319
you have to go through your plan, but mostly everything for one price.

1205
01:36:51.199 --> 01:36:56.279
And it's called the concierge. But
I don't like using that word because normally

1206
01:36:56.399 --> 01:37:01.680
concierge means expensive. This is not
expensive. Grossman Wellness Center. Now they've

1207
01:37:01.760 --> 01:37:06.439
advertised for a lot of years all
over the place, and I am so

1208
01:37:06.640 --> 01:37:12.279
happy to represent them. They say, give us a day and we'll give

1209
01:37:12.319 --> 01:37:16.520
you a lifetime. So blood work, supplements, doctors, visits, testosterone

1210
01:37:16.560 --> 01:37:20.840
supplies, other prescriptions for women.
It might be estrogen. I mean it's

1211
01:37:21.039 --> 01:37:24.600
all one shot. Now, I
don't know. Do you do a do

1212
01:37:24.680 --> 01:37:27.319
you do anything for health? I'd
like that. Do you do a concierge

1213
01:37:27.359 --> 01:37:31.319
practice? No? We Karen and
I go to a place here in town.

1214
01:37:31.520 --> 01:37:34.479
Okay, but you but you one
of my is it like the same.

1215
01:37:34.960 --> 01:37:40.720
Yeah. One of my good friends
from high school. He owns a

1216
01:37:40.800 --> 01:37:45.039
company that does something. So anyway, by the way, doctor Grossman is

1217
01:37:45.079 --> 01:37:48.800
an m D and he has other
mds with him. Doctor Kelly's an MD,

1218
01:37:48.920 --> 01:37:51.760
and then they have them, you
know. But what I love is

1219
01:37:51.800 --> 01:37:57.439
that nothing is done by the seat
of your pants, by guessing it's it's

1220
01:37:57.479 --> 01:38:00.279
all. You know. Blood work
is like the main So I just wanted

1221
01:38:00.359 --> 01:38:05.079
to plug them because they're coming on
board and I'm happy to represent them.

1222
01:38:05.119 --> 01:38:11.079
Grossness well Grossman wellness dot com.
He's been away, Say how much he

1223
01:38:11.279 --> 01:38:14.279
was a month? Yeah, a
few hundred bucks a month, depending on

1224
01:38:14.359 --> 01:38:17.479
the program. Now I'm saying like
two three, depending on the program.

1225
01:38:17.600 --> 01:38:21.399
But Mark, that's all. That's
everything, all in one. That's blood

1226
01:38:21.399 --> 01:38:26.159
work and everything. You don't pay
separately. I mean blood work alone.

1227
01:38:26.319 --> 01:38:28.439
I know what you mean. Yeah, you know, it's all. It's

1228
01:38:28.479 --> 01:38:30.319
all inclusive, is what I'm saying. Now, if you want to get

1229
01:38:30.359 --> 01:38:33.520
an MRI, he'll write it up
and you can go pay cash for it

1230
01:38:33.600 --> 01:38:36.079
somewhere. Well yeah, yeah,
MRIs are different all that, but that's

1231
01:38:36.119 --> 01:38:40.000
all covered by what I'm still saying. That's cool. Yeah, no,

1232
01:38:40.159 --> 01:38:43.199
no, that's true. And for
the longest time, and now now I'm

1233
01:38:43.239 --> 01:38:45.039
saying you know, I have a
primary care provider, but I go to

1234
01:38:45.079 --> 01:38:49.079
Grossman for everything and then you know, so, yeah, they'll call in

1235
01:38:49.199 --> 01:38:54.840
prescriptions. It's a concierge service you
have. You have access to a doctor.

1236
01:38:54.960 --> 01:38:57.880
So if you need a prescription,
you need something else like an antibiotic,

1237
01:38:58.239 --> 01:39:00.319
that may not be included in the
program, but you can ask them

1238
01:39:00.399 --> 01:39:02.800
for it and they can help you
through it. And by the way,

1239
01:39:03.279 --> 01:39:11.800
they have statistics to show in their
practice how they have dramatically slashed for the

1240
01:39:11.960 --> 01:39:16.039
population that they have serious illness like
heart disease, cancer, and diabetes.

1241
01:39:16.079 --> 01:39:19.760
They have stats they keep. So
I just want to shout out to them

1242
01:39:19.800 --> 01:39:26.119
and give you the number you really
should go in because what they're offering if

1243
01:39:26.199 --> 01:39:31.439
you mentioned me, fifty percent off
your initial visit with everything your initial visit

1244
01:39:31.560 --> 01:39:35.119
and lab testing and all of that. So it's three oh three two three

1245
01:39:35.239 --> 01:39:42.680
three forty two forty seven. And
I mean this, and I'm not saying

1246
01:39:42.720 --> 01:39:45.399
it to be conceded. I'm not
saying I'm good looking. I'm saying I

1247
01:39:45.479 --> 01:39:47.800
look better now than I ever have. And I don't mean more handsome,

1248
01:39:47.840 --> 01:39:54.039
I just mean more healthy. Three
oh three two three three forty two forty

1249
01:39:54.119 --> 01:39:56.680
seven. Now, I've been going
to them for a while, but it

1250
01:39:56.760 --> 01:40:02.119
doesn't take long to see results.
Three oh three two three three seven And

1251
01:40:02.439 --> 01:40:08.079
uh so anyway, that's for health
Grossman Wellness and uh I do have a

1252
01:40:08.159 --> 01:40:11.000
primary care, but I never see
primary care. You know you have to

1253
01:40:11.079 --> 01:40:14.039
have one, I guess for Medicare
and for whatever you're on. You know

1254
01:40:14.159 --> 01:40:17.520
they want you to have one.
And then but real health, I think

1255
01:40:18.520 --> 01:40:21.600
is not covered by primary care and
they only want to see you when you're

1256
01:40:21.600 --> 01:40:25.680
broken. Do you ever notice that? Okay, I gotta take this break.

1257
01:40:25.720 --> 01:40:32.880
We have more coming up. Go
with a sure thing Denver's best roofer

1258
01:40:33.079 --> 01:40:41.199
Excel Roofing dot com. You don't
pay a cent until you're content. Time

1259
01:40:41.239 --> 01:40:45.079
for an insurance check up free,
no obligation. In comparison, call Compass

1260
01:40:45.159 --> 01:40:48.800
insurance paying too much your coverage at
dozens of insurance companies find out now three

1261
01:40:48.880 --> 01:40:53.520
all three seven to seven to one
help. You'll think you're his only customer

1262
01:40:53.560 --> 01:40:57.159
when you choose Frank durand the real
estate Man dot com to list your home

1263
01:40:57.399 --> 01:41:01.479
with Remax Alliance three all three nine
two zero sixteen twenty two. Hey Tom

1264
01:41:01.560 --> 01:41:05.640
Martine, if you're a troubleshooter three
oh three seven one three talks seven one

1265
01:41:05.720 --> 01:41:10.640
three A two five five. Oh, hold on, that's me. That's

1266
01:41:10.720 --> 01:41:14.079
me. I'm sorry, that's me. I have my speaker on. Okay,

1267
01:41:14.479 --> 01:41:17.600
now did you that's like Deputy Doc
in his phone in the studio.

1268
01:41:17.680 --> 01:41:25.279
I'm feeling like Deputy Doc here.
Hey, what's amazing to me? Is

1269
01:41:25.560 --> 01:41:29.760
uh? When when this small I
can't get over this. I don't know

1270
01:41:29.800 --> 01:41:33.439
if it's bs this smog reducing roofing. I keep going back to it that

1271
01:41:33.640 --> 01:41:38.159
there are chemicals in nature that can
counteract to other chemicals. Well, I

1272
01:41:38.760 --> 01:41:43.079
know that exists, But to have
it on a roof and help improve the

1273
01:41:43.279 --> 01:41:46.119
environment, that just gives hope,
doesn't it to a whole bunch of stuff?

1274
01:41:46.520 --> 01:41:50.560
Go with a sure thing Denver's Best
roofer Excel Roofing dot com. You

1275
01:41:50.600 --> 01:41:58.600
don't pay a cent until you're content, Wait time for an insurance checkup free,

1276
01:41:58.720 --> 01:42:02.239
no obligation in comparison, and call
Compass insurance paying too much your coverage

1277
01:42:02.279 --> 01:42:05.840
at dozens of insurance companies find out
now three all three, seven, seven

1278
01:42:05.880 --> 01:42:10.640
to one help. You'll think you're
his only customer when you choose Frank Durand

1279
01:42:10.640 --> 01:42:15.079
the real estate man dot Com to
list your home with Remax Alliance three all

1280
01:42:15.119 --> 01:42:26.800
three nine two zero sixteen twenty two. Yeah, rit news. You need

1281
01:42:26.920 --> 01:42:33.600
advice who you don't have? Come
run anxious sustas as you can. Shooter's

1282
01:42:33.720 --> 01:42:41.760
gonna help. Come man, This
is the Troubleshooter Show. Now Tom Martine,

1283
01:42:42.800 --> 01:42:46.000
I'm Tom Martino. Welcome to the
show. Three oh three seven one

1284
01:42:46.159 --> 01:42:50.720
three talk three all three seven one
three eight two five five. This hour

1285
01:42:50.800 --> 01:43:00.439
brought to you by Grossman Wellness Center
that will monitor your health monthly or actually

1286
01:43:00.600 --> 01:43:06.800
uh more than that, but you
get one small monthly fee includes everything you

1287
01:43:06.920 --> 01:43:13.800
pick your program that's best for you. Grossmanwellness dot Com three oh three two

1288
01:43:13.920 --> 01:43:16.640
three three forty two forty seven.
And folks, honest to God, that

1289
01:43:16.800 --> 01:43:20.079
is my secret. That is what
I do, and I never felt better.

1290
01:43:20.600 --> 01:43:25.920
Now listen, Buddy Mitchell's with a
simply Floors, Inc. Somebody has

1291
01:43:25.960 --> 01:43:29.920
a question that I find interesting,
but we want calls, so we have

1292
01:43:30.039 --> 01:43:34.239
open eyes for the first time today
three oh three seven one three talk three

1293
01:43:34.359 --> 01:43:40.760
oh three seven one three eight two
five five. Buddy, somebody wants to

1294
01:43:40.840 --> 01:43:44.840
know what floor you would get.
We'd given your choice. You have.

1295
01:43:45.000 --> 01:43:46.319
You can get any floor you want. What do you what would you get

1296
01:43:46.399 --> 01:43:51.880
in your house? I let me
guess solid hardwood. I did engineered,

1297
01:43:53.439 --> 01:43:56.560
engineered, Okay, I would never
get solid hardwoods. I think that's a

1298
01:43:56.680 --> 01:44:00.199
mistake in Colorado. Okay, let's
talk about that hardwood floors. Why do

1299
01:44:00.239 --> 01:44:04.439
you think it's a mistake because the
look that most people want is a five

1300
01:44:04.520 --> 01:44:12.560
inch wide plank at least, and
in Colorado, solid hardwood grows and shrinks

1301
01:44:12.600 --> 01:44:16.239
so much with the with the humidity
that you'll get gaps in the Savery very

1302
01:44:16.319 --> 01:44:19.319
interesting, you know. So the
best hardwood out there, if you're going

1303
01:44:19.399 --> 01:44:25.800
to get its a is an engineered
wood. And I put in real I'm

1304
01:44:25.840 --> 01:44:30.760
a wood person. I like real
wood, and I have two golden retrievers,

1305
01:44:30.920 --> 01:44:34.319
And I am stupid for putting in
a wood floor because they mar it

1306
01:44:34.439 --> 01:44:41.039
up. But I have a beautiful, gorgeous hardwood floor that we have a

1307
01:44:41.119 --> 01:44:44.920
lot of little area rugs on to
keep the dogs from scratching it, because

1308
01:44:44.920 --> 01:44:48.039
there's no wood out there that is
scratch proof. Actually, go ahead,

1309
01:44:48.079 --> 01:44:53.159
supposedly there's one out now that we
just got into our showroom that's supposed to

1310
01:44:53.199 --> 01:44:58.079
be scratch proof. But is it
Is it pre finished hardwood? It's pre

1311
01:44:58.199 --> 01:45:01.399
finished hardwood? Yes, is most
hard would you now pre finished? So

1312
01:45:01.680 --> 01:45:04.279
well, no, you can still
do site finished floors, but it's,

1313
01:45:05.319 --> 01:45:09.319
oh, in my opinion, pre
finished. If you want a designer look.

1314
01:45:09.640 --> 01:45:13.680
If you want just plain old two
and a quarter inch red oak floors,

1315
01:45:13.920 --> 01:45:16.520
you know that's that's fine. But
now on a five inch plank?

1316
01:45:16.880 --> 01:45:21.159
Yeah? Can you get luxury vinyl
planking at five although I up to twelve?

1317
01:45:21.279 --> 01:45:25.399
Really, but is it really good? Look good looking at if it?

1318
01:45:25.479 --> 01:45:28.000
Does it hold up at five inches
or does it warp a little?

1319
01:45:28.159 --> 01:45:30.279
No, it's good most of ninety
nine percent of it. I actually had

1320
01:45:30.319 --> 01:45:33.960
a customer come in looking for three
and a half inch wide yesterday and I

1321
01:45:34.039 --> 01:45:38.000
told her, I said, I
only come three and a half like a

1322
01:45:38.079 --> 01:45:41.600
regular wood floor. And I told
her, I was like, there's only

1323
01:45:41.680 --> 01:45:45.720
one manufacturer out there right now that
makes that. Everything else is wider,

1324
01:45:45.880 --> 01:45:49.479
is wider. Okay, So you
said you'd go with an engineered floor,

1325
01:45:49.760 --> 01:45:55.159
So let's explain what an engineered floor
is. By the way, So it's

1326
01:45:55.239 --> 01:45:59.680
not hardwood solid hardwood, but it
is wood a wood product. What it

1327
01:45:59.840 --> 01:46:02.439
is is it's plywood with a wood
veneer on top. Now, when you

1328
01:46:02.560 --> 01:46:09.039
say plywood, it's actually plywood.
It's plywood, or there's another where they

1329
01:46:09.239 --> 01:46:15.319
use it. So the biggest problem
is wood grows and shrinks width wise when

1330
01:46:15.359 --> 01:46:17.960
it's solid, right, and so
when it dries out, it shrinks.

1331
01:46:19.479 --> 01:46:23.840
I've seen them, Yeah, and
it can be dramatic. The wider the

1332
01:46:23.920 --> 01:46:26.640
board, the more it shrinks,
exactly. And I was explained that it's

1333
01:46:26.680 --> 01:46:30.399
like like the Richter scale a little
bit. Instead of instead of a let's

1334
01:46:30.439 --> 01:46:34.640
say a three inch board will shrink
a sixteenth, a six inch board instead

1335
01:46:34.640 --> 01:46:39.800
of just shrinking two sixteens will shrink
three sixteens. Yeah, the wider the

1336
01:46:39.880 --> 01:46:45.439
worst. What does an engineer floor
do to stop that? They run the

1337
01:46:45.520 --> 01:46:49.039
sheets of the sheets of wood are
run alternating. So wood does not grow

1338
01:46:49.239 --> 01:46:55.439
lengthwise. Okay, so when you
when you turn, it grows by the

1339
01:46:55.479 --> 01:46:58.239
width of the grain, not the
length of you know, like the length

1340
01:46:58.319 --> 01:47:01.319
of the of the tree. And
so they run one piece this way and

1341
01:47:01.399 --> 01:47:04.079
then they turn it, and then
they turn it and then and you get

1342
01:47:04.119 --> 01:47:11.199
a seven ply high quality plywood plywood
like we sell Anderson. The plywood is

1343
01:47:11.960 --> 01:47:15.920
is different than each ply of the
plywood runs an opposite way, and so

1344
01:47:16.600 --> 01:47:21.840
it never moves. It can,
but not not as much. It dramatically

1345
01:47:23.239 --> 01:47:27.159
lessens it. Now the plywood then
is glued together. It's glued together.

1346
01:47:27.279 --> 01:47:30.520
Yeah, and then on top they
put a pretty piece of wood. Just

1347
01:47:30.560 --> 01:47:32.800
think about it. They can't now
on top is a solid piece of like

1348
01:47:33.359 --> 01:47:36.479
a laminin. Well, no,
it's like a piece of wild It would

1349
01:47:36.479 --> 01:47:40.920
be a piece, but it's a
layer. It's it's a veneer. Okay,

1350
01:47:41.000 --> 01:47:45.199
veneer is better than than lamina veneer. So veneer of what an eighth

1351
01:47:45.279 --> 01:47:46.600
inch? Sixteen? Well, you
get them up to a quarter inch?

1352
01:47:46.800 --> 01:47:49.600
Oh really, yeah, that's mine. Mine has about a quarter Well that

1353
01:47:49.640 --> 01:47:55.000
would look like exactly like real wood
floor. It's better. It's better than

1354
01:47:55.039 --> 01:47:58.159
a real wood floor. Okay,
so that's wonderful. It's a quarter inch

1355
01:47:58.279 --> 01:48:01.199
floor over wood. Yeah, well
it's eighth to a quarter You really don't

1356
01:48:01.279 --> 01:48:05.199
need that much, but you know, and and the finish is really hard,

1357
01:48:05.680 --> 01:48:10.399
No, the finish, the finish
is yes, the one I got,

1358
01:48:10.439 --> 01:48:14.399
I got an Andersen Anderson Hardwood put
it. You know, they gave

1359
01:48:14.439 --> 01:48:16.159
me a really good deal on it
since I own a store and we sold

1360
01:48:16.199 --> 01:48:20.920
a lot of their wood. And
but no floor out there. Wood is

1361
01:48:21.000 --> 01:48:25.159
scratch proof. No no, no, but it's hard. But it's hard

1362
01:48:25.359 --> 01:48:27.920
and you know my dog's you know, if you see it in the sound.

1363
01:48:28.079 --> 01:48:31.239
Can you refinish a veneered floor if
you get one with a thicker veneer

1364
01:48:31.359 --> 01:48:34.239
layer? But you never will that
that's it. That's it. That is

1365
01:48:34.279 --> 01:48:38.840
something that people think they'll do.
Let's just say this. So like my

1366
01:48:39.119 --> 01:48:43.920
floor has multi layers of finish on
it and staying to give it that that

1367
01:48:44.119 --> 01:48:47.720
really beautiful multi colored look. The
only way to do that is to sand

1368
01:48:47.800 --> 01:48:51.439
it completely off and then just stain
the wood and polyura saying it like they

1369
01:48:51.479 --> 01:48:55.680
do an old wood. You lose
the whole look of an engineered floor.

1370
01:48:56.600 --> 01:49:00.199
They use aluminum offside with a ceramic
bead. But radically you could. But

1371
01:49:00.560 --> 01:49:03.560
it is if you treat it right
a lifetime. Oh yeah. Finish,

1372
01:49:03.720 --> 01:49:08.880
Oh yeah, it's so much.
The finish on a pre finished floor is

1373
01:49:09.600 --> 01:49:13.279
thirty times better than what they can
do at your site. They're putting polyurethane

1374
01:49:13.319 --> 01:49:15.479
on your floor, which is just
in the controlled environment. And then and

1375
01:49:15.560 --> 01:49:19.319
now I'm talking about the pre finish
is such a controlled environment, it's perfect,

1376
01:49:19.760 --> 01:49:25.279
right, that number one number two. There they use aluminum ox side

1377
01:49:25.359 --> 01:49:30.399
versus poly eurothane, okay, which
aluminum ox side finish is a much harder,

1378
01:49:30.840 --> 01:49:35.079
more durable finish. And then the
really good ones they use ceramic bead

1379
01:49:35.840 --> 01:49:40.880
in the finish to even make it
harder, where I can't do that on

1380
01:49:41.039 --> 01:49:45.680
a site finished floor because of the
they can also can control the emissions when

1381
01:49:45.720 --> 01:49:48.600
they make I can you know,
Sam, Sam, what's going on with

1382
01:49:48.680 --> 01:49:51.960
you? Man? What's happening?
Hey? How you doing? Tom?

1383
01:49:53.239 --> 01:49:58.239
Good? Sam? What's going on
with hardwood? So? I run a

1384
01:49:58.279 --> 01:50:02.039
hardwood floor company. Been, We've
been in business forty five years. Wow.

1385
01:50:02.680 --> 01:50:05.000
Now now when you say you run
a company, do you you do

1386
01:50:05.119 --> 01:50:11.560
the installs? Uh? We currently
run five crews. We have two install

1387
01:50:11.640 --> 01:50:17.039
crews and three sand cruise. Wow. And when it comes to engineered flooring,

1388
01:50:17.119 --> 01:50:20.680
I just really want to put this
out there. It says right on

1389
01:50:20.800 --> 01:50:27.880
the box you have to maintain a
humidity level of thirty to fifty. Yes,

1390
01:50:28.079 --> 01:50:31.079
Now, how is that attainable?
In Colorado? Was a whole house

1391
01:50:31.159 --> 01:50:36.000
humanifier? Oh? So really if
you okay, but you know what Sam's

1392
01:50:36.039 --> 01:50:41.439
saying that? But it but it
says that the National Wood Association says you

1393
01:50:41.520 --> 01:50:44.800
have to do that with solid wood
too, solid wood, and they do

1394
01:50:44.960 --> 01:50:49.319
not recommend any floor the National Wood
Association of Installers, Like if you're part

1395
01:50:49.359 --> 01:50:53.840
of that group, I don't know. It's like some you know letters,

1396
01:50:53.920 --> 01:50:57.840
right, what about it? They
say that any floor over five inches in

1397
01:50:57.920 --> 01:51:01.399
Colorado is not recommended and it's called
the high desert Sam. Sam, what

1398
01:51:01.520 --> 01:51:08.880
do you think about the don't you
have to maintain humidity even for hardwoods?

1399
01:51:10.880 --> 01:51:14.079
Yeah, so what we do Tom
is now, of course you got the

1400
01:51:14.159 --> 01:51:17.920
National Wood for Association standards, they
say anything five inches or more. But

1401
01:51:18.079 --> 01:51:23.239
as a business owner and an expert
in my field, yeah, I glue

1402
01:51:23.279 --> 01:51:27.399
assist or full trout anything three and
a quarter inches or more. Now,

1403
01:51:27.560 --> 01:51:30.119
that's why it goes back. And
I look at jobs and I and I

1404
01:51:30.359 --> 01:51:34.159
monitor jobs, and you get a
lot of movement in your work or hardly

1405
01:51:34.279 --> 01:51:42.439
any well, you know, I
did my I did a customer's house and

1406
01:51:42.920 --> 01:51:45.800
they had existing three and a quarter
inch and that floor is just moving all

1407
01:51:45.840 --> 01:51:49.640
over. But the flooring that we
installed there's no gaps in it at all.

1408
01:51:49.840 --> 01:51:54.880
And he's to the point now where
he really wants to tear out all

1409
01:51:54.960 --> 01:52:01.560
the existing and have us reinstall with
the gluistist, and you're doing it right,

1410
01:52:01.680 --> 01:52:04.239
your job, you're doing it right. There's a lot of companies out

1411
01:52:04.279 --> 01:52:08.640
there just nailing the floors in,
and a lot of my competitors and a

1412
01:52:08.680 --> 01:52:11.960
lot of his competitors, they'll just
go out and they'll just take like wood,

1413
01:52:12.760 --> 01:52:15.920
they'll maybe rest it in the house
for a couple of days. You

1414
01:52:16.079 --> 01:52:19.279
have to test the plywood in the
house, and you have to test the

1415
01:52:19.319 --> 01:52:24.000
wood, and you have to test
it in multiple areas to make sure they're

1416
01:52:24.039 --> 01:52:29.439
within this close, within the same
moisture content. And then even then you

1417
01:52:29.479 --> 01:52:31.720
should always nail with glue assysts.
And so we go out and we get

1418
01:52:31.760 --> 01:52:35.600
a quote, we quote somebody and
that company will just like he will and

1419
01:52:35.920 --> 01:52:40.079
they'll come back and say, well, their install is two dollars a square

1420
01:52:40.119 --> 01:52:42.039
foot cheaper. And it's like,
well, of course they are, because

1421
01:52:42.039 --> 01:52:45.880
they're just nailing it. We're nailing
it and using glue. Assess, Hey,

1422
01:52:45.000 --> 01:52:54.800
Sam, do you not like engineered
floors? So here's what I do,

1423
01:52:55.000 --> 01:53:00.239
Tom, is I absolutely educate the
client on the product that they're right

1424
01:53:00.279 --> 01:53:03.560
to put it in the house.
And I think I think education, transparency

1425
01:53:04.399 --> 01:53:10.159
and basic just you know what.
You just got to let them know that

1426
01:53:10.279 --> 01:53:13.880
if they don't follow rules, this
is what's going to happen. I think

1427
01:53:14.000 --> 01:53:18.720
one of the most unstable engineered floors
that they make is hickory. I will

1428
01:53:18.840 --> 01:53:24.800
absolutely refuse to install a hickory engineered
floor. And the reason for that is

1429
01:53:24.880 --> 01:53:29.880
it delaminates it. Just are you
talking about the newest stuff though? No,

1430
01:53:30.039 --> 01:53:32.439
No, he's right. Let me
just say this, what so people,

1431
01:53:32.720 --> 01:53:36.520
he's going up just like I am
against the big company out there that

1432
01:53:36.600 --> 01:53:42.159
advertises it like on all the time. Yeah. Right, And they're using

1433
01:53:42.279 --> 01:53:49.399
a sub sub par plywood like Anderson
Tough text and the higher end companies they

1434
01:53:49.640 --> 01:53:55.479
use oaken better and hickory plywood,
and then they put their veneer on top

1435
01:53:55.560 --> 01:53:59.720
of it. What he's talking about
is where they use fur and pine and

1436
01:53:59.760 --> 01:54:03.239
they use a cheap plywood which chepens
the floor a lot, and then they

1437
01:54:03.279 --> 01:54:08.840
put a hickory top on it,
and then that hickory top doesn't can't bond

1438
01:54:09.279 --> 01:54:13.479
with the plywood, so then the
hickory peels and comes up. He's absolutely

1439
01:54:13.479 --> 01:54:16.399
Hey, Sam, if you're doing
a if you're doing your dream home,

1440
01:54:16.479 --> 01:54:24.279
what floor do you put in?
I'm probably gonna be putting in either eight

1441
01:54:24.319 --> 01:54:30.680
and a half inch or ten inch
live song white oak with a natural oil

1442
01:54:33.279 --> 01:54:40.079
technique. God, that's a wide
floor, man, if you do it

1443
01:54:40.239 --> 01:54:44.479
right, you know, if you
do it right, and I did.

1444
01:54:44.800 --> 01:54:48.000
I did an eight and a half
inch live song white oak floor my father

1445
01:54:48.079 --> 01:54:51.960
in law's house. I tore out
a hickory floor that he had in there.

1446
01:54:54.159 --> 01:54:58.359
I put a liquid moisture barrier.
We use the Bacco products which is

1447
01:54:58.359 --> 01:55:01.760
from Germany, which I think is
probably the best or one of the top

1448
01:55:01.840 --> 01:55:06.079
two best. You got Sika systems
out there. But I did a full

1449
01:55:06.119 --> 01:55:13.279
trot glue with a nail assist.
And you know what, He's got very

1450
01:55:13.560 --> 01:55:19.079
minor cracks in his floor. It's
not loose by any means. But he

1451
01:55:19.199 --> 01:55:24.359
doesn't have a whole house humidifier.
And I think the biggest crack in there

1452
01:55:24.439 --> 01:55:28.520
is probably, I don't know,
thirty second of an inch. It's the

1453
01:55:28.560 --> 01:55:32.720
whole house humidifier a nightmare. I
mean once you use it, though I

1454
01:55:32.880 --> 01:55:36.159
heard like even with a piano,
once you acclimate it, you can't take

1455
01:55:36.199 --> 01:55:40.119
it away or it will be a
problem. You have to have it.

1456
01:55:41.720 --> 01:55:46.039
It's the dramatic changes in humidity that's
a problem. It's going from three percent

1457
01:55:46.159 --> 01:55:49.960
humidity to ninety percent humidity. Well, what what does it recommend for that

1458
01:55:50.079 --> 01:55:54.119
floor? Sam? If you were
to put in a whole house or buddy,

1459
01:55:54.560 --> 01:55:59.199
what percentage is recommended? Forty percent? You don't have to go ninety's

1460
01:55:59.359 --> 01:56:01.680
it's between. It's the variation that
they're trying to get away from us.

1461
01:56:01.760 --> 01:56:04.800
So what would you put your your
what mine? Might said? Mindset at

1462
01:56:04.840 --> 01:56:08.960
thirty five and am I perfect?
Yeah? All right, we gotta take

1463
01:56:09.000 --> 01:56:13.560
a break. It's Sam. What's
the name of your company? Please?

1464
01:56:13.680 --> 01:56:16.199
Floor Service? Thank you, Sam, You sound like a good company.

1465
01:56:16.199 --> 01:56:18.920
You should call and get on the
referral list. Three all three seven,

1466
01:56:19.000 --> 01:56:26.760
one, three eight, two five
five Go with a sure thing Denver's best

1467
01:56:26.840 --> 01:56:30.880
roofer Excel Roofing dot com. You
don't pay a cent until you're content.

1468
01:56:33.239 --> 01:56:36.760
Time for an insurance check up free, no obligation. In comparison, call

1469
01:56:36.920 --> 01:56:42.840
Compass Insurance paying too much your coverage
at dozens of insurance companies find out now

1470
01:56:42.960 --> 01:56:45.760
three all three, seven to seven
to one help. You'll think you're his

1471
01:56:45.960 --> 01:56:48.560
only customer. When you choose Frank
durand the real estate Man dot com to

1472
01:56:48.680 --> 01:56:54.359
list your home with Remax Alliance three
all three nine two zero sixteen twenty two.

1473
01:56:57.239 --> 01:57:00.720
Hello Tom Martino here three all three
seven to one three talks three oh

1474
01:57:00.800 --> 01:57:05.319
three seven one three eight two five
five anything on your mind, give us

1475
01:57:05.359 --> 01:57:09.359
a call. You can call three
oh three Martino twenty four to seven as

1476
01:57:09.439 --> 01:57:18.479
well, three oh three six two
seven eight four six six. So the

1477
01:57:18.640 --> 01:57:28.199
Colorado Attorney General is opposed to the
Kroger, which is King supers and Albertson

1478
01:57:28.560 --> 01:57:35.439
merger. Now Albertson controls Albertson's,
which hardly any anymore, right, Uh,

1479
01:57:35.680 --> 01:57:40.079
Safeway, I didn't know they were
together, did you know Albertson's a

1480
01:57:40.119 --> 01:57:47.199
Safeway or now together anyway, So
they're going that the proposal is to uh

1481
01:57:47.640 --> 01:57:54.680
have them all together. So basically
in Colorado that would be it our groceries,

1482
01:57:55.119 --> 01:57:58.479
Well, Walmart would be separate because
they sell groceries, and Target does

1483
01:57:58.520 --> 01:58:01.960
too. I guess some of the
super targets supposedly by my location down south,

1484
01:58:02.079 --> 01:58:06.319
the one down in Quebec. Amazon
is going to own I mean whole

1485
01:58:06.359 --> 01:58:10.640
foods. Well, they're going to
open what they call an Amazon Fresh,

1486
01:58:11.479 --> 01:58:14.720
Okay, And how does that differ
from Whole Foods? I wondered about it.

1487
01:58:15.159 --> 01:58:17.039
Someone told me that the baskets they
have, you just put the food

1488
01:58:17.079 --> 01:58:23.560
in the basket and automatically charges when
you leave the store. Now, Phil

1489
01:58:23.640 --> 01:58:30.760
Wiser has filed a lawsuit against it
in Denver District Court. He wants to

1490
01:58:30.880 --> 01:58:35.479
block the proposal. He says it's
not good for consumers. There's Target,

1491
01:58:35.720 --> 01:58:41.119
There's Well, there's First Well,
there's Walmart, There's Whole Foods, There's

1492
01:58:41.239 --> 01:58:46.560
Target, there's Sprouts, Sprouts,
You're right, I mean, I think

1493
01:58:46.600 --> 01:58:56.880
he thinks some communities, probably probably
the lower community, the lower income communities,

1494
01:58:58.119 --> 01:59:06.159
And he claims that Colorado's are concerned
with prices. I don't think they'll

1495
01:59:06.199 --> 01:59:11.119
increase prices though. I mean,
look, with the way things are right

1496
01:59:11.199 --> 01:59:18.760
now, consolidation could be better for
consumers, depend on depending on the corporations.

1497
01:59:20.479 --> 01:59:29.359
But Albertson's and Kroger are now trying
to merge basically, So what is

1498
01:59:29.439 --> 01:59:31.000
your opinion on that. Do you
think it's bad or good for consumers?

1499
01:59:31.039 --> 01:59:39.319
I'd like to know what you think, But definitely the which is, you

1500
01:59:39.399 --> 01:59:45.119
know, if you think about it, normal, this kind of thing would

1501
01:59:45.159 --> 01:59:53.039
be something that they would be in
favor of the politicians. Well, no,

1502
01:59:53.239 --> 01:59:57.439
not democratic politicians would want to They
want more or less competition. It

1503
01:59:57.520 --> 02:00:02.560
depends really if this is political or
if this is truly consumer driven. I

1504
02:00:02.640 --> 02:00:09.920
mean, but that's that's the way
it is. By the way, if

1505
02:00:10.399 --> 02:00:15.239
you are concerned about outgassing, I've
looked it up because I was obsessed with

1506
02:00:15.359 --> 02:00:23.119
this outgassing topic. Do carpets outgas? Do hardwood floors out gaess? Does

1507
02:00:23.159 --> 02:00:26.600
anyone ever ask about that? Oh? We get asked all the time.

1508
02:00:27.079 --> 02:00:30.000
Okay, for the environment or for
health. I think more for health,

1509
02:00:30.800 --> 02:00:35.439
because everything in your house I heard
outgases. We have a carpet called arrow

1510
02:00:35.520 --> 02:00:42.319
by Mohawk. Yeah, that has
absolutely no voss. How do they stop

1511
02:00:42.399 --> 02:00:46.199
it? They make it out of
polyester. Polyester has no VOCs, So

1512
02:00:46.279 --> 02:00:51.000
they make the entire thing out of
polyester which have VOCs the glue and the

1513
02:00:51.119 --> 02:00:55.079
backing and other carpets, well,
how do you do that without glue?

1514
02:00:55.199 --> 02:00:59.720
And I mean because the nature of
a carpet is it's twisted and woven through

1515
02:00:59.720 --> 02:01:02.760
a back. Yeah, they make
the back out of a polyester and then

1516
02:01:02.800 --> 02:01:06.119
they bond it through heat. Right, So it's just it's just a new

1517
02:01:06.439 --> 02:01:10.359
It's something that they came up with. But the polyester. Let me let

1518
02:01:10.359 --> 02:01:13.560
me tell you what what I ran
into. We had one consumer, he

1519
02:01:13.680 --> 02:01:15.840
had carpet down. We pulled his
carpet up, we put this in,

1520
02:01:16.000 --> 02:01:18.760
and he complained of off gas.
You know, it's like it's impossible.

1521
02:01:18.840 --> 02:01:21.840
We went over there and what it
was is his plywood underneath. Well,

1522
02:01:21.840 --> 02:01:29.680
how would know the plywood underneath it
underneath had never off gased. So they

1523
02:01:29.800 --> 02:01:33.039
they took plywood, they put it
down, They put fresh plastic carpet on

1524
02:01:33.159 --> 02:01:36.920
it right with the carpet with a
vapor barrier, and they put the carpet

1525
02:01:36.960 --> 02:01:41.199
in right after they you know,
well, but here's my question, how

1526
02:01:41.279 --> 02:01:45.720
did he know it was outcasting?
I mean he was smellid. Come on,

1527
02:01:45.239 --> 02:01:48.600
well, that's what he said.
You know what I'm saying. I

1528
02:01:48.680 --> 02:01:51.439
mean, I'm there and I'm like, I don't smell anything. But He's

1529
02:01:51.520 --> 02:01:54.680
like, I can smell it and
I didn't smell it before. It has

1530
02:01:54.720 --> 02:01:57.039
to be the carpet. I'm like, no, you bought carpet that doesn't.

1531
02:01:57.840 --> 02:02:00.439
We had it tested and it was
like, it's the plus wood is

1532
02:02:00.520 --> 02:02:02.079
off gas and you need to let
the ply with the rest of your house.

1533
02:02:02.119 --> 02:02:06.199
It was like taking some taking a
new car and wrapping it in plastic

1534
02:02:06.319 --> 02:02:10.079
and five years later you open it
up and you have the new car.

1535
02:02:10.159 --> 02:02:17.079
Smell stare. Now Jackie wants to
talk and I'm trying to figure out she

1536
02:02:17.319 --> 02:02:23.680
was working with Deputy Doc and it
was this about the floors bubbling. Is

1537
02:02:23.760 --> 02:02:28.960
this was this that call from months
ago? Jackie, Yes it is.

1538
02:02:29.119 --> 02:02:32.279
We're still trying to figure it out. We listen to this. Listen to

1539
02:02:32.359 --> 02:02:38.520
this, buddy. This is good
for buddy to hear. She has a

1540
02:02:38.600 --> 02:02:43.640
brand new home and it's in Loveland. It was finished in May. During

1541
02:02:43.680 --> 02:02:48.960
the final walkthrough, she noticed the
LVT or the it's LVP whatever, it

1542
02:02:49.199 --> 02:02:55.760
was heavily damaged, right, is
that what you said? Yes, that's

1543
02:02:55.840 --> 02:02:58.399
correct, And then how was it
then or we could even move in?

1544
02:02:59.039 --> 02:03:04.239
It was horribly scratched because the people
that did like the finishing touches and stuff

1545
02:03:04.399 --> 02:03:09.199
like that. It was when it
was muddy and rainy would bring their okay

1546
02:03:09.479 --> 02:03:14.159
boxes in through it. You said, they were they fixed it, right,

1547
02:03:14.680 --> 02:03:17.960
They tried to. They did,
and then well that time they had

1548
02:03:17.960 --> 02:03:24.199
to replace the entire house because it
was so scratched. They replaced the entire

1549
02:03:24.279 --> 02:03:30.159
house and then five months later five
months later it started bubbling. Oh it

1550
02:03:30.359 --> 02:03:36.039
has like warping. It's wavy and
okay, so it's not bubbling. I

1551
02:03:36.119 --> 02:03:42.079
have that wrong. Well okay,
No, it's just it's like wharping,

1552
02:03:42.359 --> 02:03:48.800
like wavy buckling. Were they buckling
pushed down? Waving and buffling? I

1553
02:03:48.880 --> 02:03:51.840
mean it really is like if you
run your hand over It is like up

1554
02:03:51.880 --> 02:03:55.199
and down, up and down,
up and down but not okay, but

1555
02:03:55.319 --> 02:03:59.520
you don't see spaces between it,
right, there are spaces too, Yes,

1556
02:04:00.000 --> 02:04:02.359
there are spaces in some of the
places as well. Okay, I

1557
02:04:02.399 --> 02:04:06.960
got a question for you. Is
this slab on grade or plywood floor underneath

1558
02:04:08.000 --> 02:04:12.079
it? Like it on the concrete? Where is there is a year?

1559
02:04:12.079 --> 02:04:16.399
Second? Yeah? What floor?
It's it's the entire cup level of the

1560
02:04:16.479 --> 02:04:20.680
house. I don't know there's there's
a basement underneath it? Yes, there

1561
02:04:20.800 --> 02:04:24.119
is? All right, hold on
a second. We'll come back to you,

1562
02:04:24.199 --> 02:04:28.199
okay, because this is very interesting
and I want to see what Buddy

1563
02:04:28.239 --> 02:04:36.399
thinks about A three oz three seven
one three A two five five. This

1564
02:04:36.880 --> 02:04:42.840
is Denver's Talk Station with Tom Martino
now Michael Brown, tomorrow morning at six

1565
02:04:43.000 --> 02:04:50.600
six thirty k A. J.
W. Denver No Impact Traffic. This

1566
02:04:50.800 --> 02:04:56.520
report is sponsored by the twenty twenty
four Colorado Garden and Home Show. New

1567
02:04:56.560 --> 02:05:00.520
slowdowns on the south end of town
through Centennial I five at northbound before County

1568
02:05:00.560 --> 02:05:03.680
Line Road crash in the right lane
has slow traffic back from the Lincoln.

1569
02:05:03.680 --> 02:05:06.960
At the moment, we're only seeing
a minute or so of delays north of

1570
02:05:08.000 --> 02:05:11.479
there Hampton eastbound A crash in the
left lane at I twenty five, However,

1571
02:05:11.640 --> 02:05:14.920
delays are minimal now. Otherwise a
green and clean drive throughout the Denver

1572
02:05:15.079 --> 02:05:17.840
metro and beyond I seventy east and
westbound flowing free two and from the DA

1573
02:05:18.039 --> 02:05:23.359
area Fox thirty one pinpoint A weather. A mild day today, very similar

1574
02:05:23.439 --> 02:05:27.159
to yesterday. High fifty three degrees, partly cloudy skies, overnight low of

1575
02:05:27.239 --> 02:05:30.439
twenty four Tomorrow, we are expectings
to scattered snowshowers throughout the metro and front

1576
02:05:30.520 --> 02:05:33.800
range. The current temperature in Denver's
forty four degrees. With your impact traffic

1577
02:05:33.840 --> 02:05:38.359
and weather mark Swan six point thirty
k how wipe away the winter blues at

1578
02:05:38.359 --> 02:05:42.319
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1579
02:05:42.399 --> 02:05:45.640
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1580
02:05:45.720 --> 02:05:50.279
five hundred companies with everything for your
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1581
02:05:50.399 --> 02:05:59.319
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1582
02:05:59.359 --> 02:06:01.600
and used RV, for service of
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1583
02:06:01.640 --> 02:06:08.000
sell your old RV, they do
it all. Lazydays dot com. Now

1584
02:06:08.119 --> 02:06:12.279
Lazy Days also has a giant service
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1585
02:06:12.479 --> 02:06:15.800
twenty five. They're on the frontage
Road used to be CENTURRV. It's now

1586
02:06:15.880 --> 02:06:21.079
LAZYDAYSRV of Denver at Longmont. Go
to Exit two forty and then go south

1587
02:06:21.159 --> 02:06:25.960
and the East Frontage Road just about
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1588
02:06:26.079 --> 02:06:31.600
beautiful facility, lazydays dot com.
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1589
02:06:31.640 --> 02:06:35.640
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1590
02:06:36.119 --> 02:06:41.560
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1591
02:06:41.720 --> 02:06:47.520
You don't pay a cent until you're
content. Time for an insurance check up

1592
02:06:47.600 --> 02:06:54.079
free no obligation comparison call Compass Insurance
paying too much your coverage at dozens of

1593
02:06:54.119 --> 02:06:57.319
insurance companies. Find out now three
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1594
02:06:57.439 --> 02:07:00.399
Help You'll think you're his only customer
when you choose Frank durand the real estate

1595
02:07:00.520 --> 02:07:04.920
man dot com to list your home
with Remax Alliance three all three nine two

1596
02:07:05.000 --> 02:07:18.800
zero sixteen twenty two. Hi Tom
Martino, your troubleshooter three all three seven

1597
02:07:18.880 --> 02:07:24.399
one three talks seven one three eight
two five five So Jackie, uh so,

1598
02:07:24.560 --> 02:07:30.000
what happened? This floor was waving? They replaced Did they replace it

1599
02:07:30.079 --> 02:07:34.720
a second time? No, they
have tried to replace the part that is

1600
02:07:35.199 --> 02:07:43.159
wavy and it didn't match. And
now it's wavy again, and they said

1601
02:07:43.199 --> 02:07:47.279
they're done. God, and this
okay, buddy, what are they doing?

1602
02:07:51.720 --> 02:07:55.359
Go ahead, sir. I don't
know that they're doing anything wrong,

1603
02:07:56.199 --> 02:08:03.880
not matching I can I can buy. So where it's wavy, are is

1604
02:08:03.960 --> 02:08:07.520
the flooring contractor saying he won't fix
it because you have water coming into the

1605
02:08:07.560 --> 02:08:11.399
house somewhere. Because the only reason
LVP gets wavy it has to have you

1606
02:08:11.560 --> 02:08:16.039
have to have some sort of water. And I don't know. There's two

1607
02:08:16.079 --> 02:08:18.119
ways for it to be wavy.
One would be if they installed it too

1608
02:08:18.239 --> 02:08:22.720
tight and it's buckling. How many
times did they attempt to fix it?

1609
02:08:24.119 --> 02:08:28.039
Three? And why are they walking
away from it? Now? They've got

1610
02:08:28.119 --> 02:08:31.680
to have an excuse. You just
can't walk away from something. Well,

1611
02:08:31.720 --> 02:08:35.920
they did, and they said there's
nothing they can do for it. And

1612
02:08:35.039 --> 02:08:39.319
it's like, we just paid over
five hundred thousand dollars for this house and

1613
02:08:39.399 --> 02:08:41.079
the floor. What would you hold
on? Hold her? Hold on,

1614
02:08:41.199 --> 02:08:48.479
hold on dragon? Did you get
that? Okay? So I can't get

1615
02:08:48.520 --> 02:08:52.319
her back up now until we do
this. But you can't say that word,

1616
02:08:52.439 --> 02:08:54.359
jackie, go ahead. What do
you think I mean? If you

1617
02:08:54.399 --> 02:08:58.039
went out there, what would you
find? What would you find? What

1618
02:08:58.119 --> 02:09:01.359
would you expect to find? That's
causing some things causing it? Okay?

1619
02:09:01.399 --> 02:09:05.439
So floors get wavy for two reasons. LVP floors get wavy for two reasons.

1620
02:09:05.560 --> 02:09:09.119
One is a pinch point, meaning
that they installed the floor too tight.

1621
02:09:09.720 --> 02:09:13.680
It expanded, right, The LVP
expands just like lamin it It expanded

1622
02:09:15.039 --> 02:09:18.159
how much? Does it? Not
very much? But if they installed it

1623
02:09:18.920 --> 02:09:22.880
tight wall to wall and it gets
wavy, that's one reason. The other

1624
02:09:22.960 --> 02:09:28.079
reason it gets is water and water. You know. The lie about LVP

1625
02:09:28.439 --> 02:09:31.680
is that it's one hundred percent waterproof, and it's not because it's made out

1626
02:09:31.680 --> 02:09:35.920
of plastic, and if you soak
plastic in water, it gets brittle and

1627
02:09:35.079 --> 02:09:39.920
existent. It's resistant. Yes,
so you'll get you'll get a little bit

1628
02:09:41.000 --> 02:09:43.960
of wavness to it. The third
option is she's really, really picky and

1629
02:09:45.079 --> 02:09:48.560
it's not that big a deal,
and they're just you. She's picky,

1630
02:09:48.640 --> 02:09:52.319
and now you can't say bad.
We're where you located. You're in Loveland,

1631
02:09:52.359 --> 02:09:54.760
right in Loveland, Lovely. Yeah, you know I could go.

1632
02:09:54.920 --> 02:09:58.079
I could. I could probably go
up to Loveland and look at it.

1633
02:09:58.199 --> 02:10:01.479
But but let me say this.
It seems to me that it's some.

1634
02:10:01.880 --> 02:10:09.319
It's probably some. I'm just and
without seeing it and looking at it and

1635
02:10:09.359 --> 02:10:13.479
seeing what you actually you know,
your definition of wavy right right is it

1636
02:10:13.600 --> 02:10:18.720
seems to me that you might have
water coming in underneath the floor that's very

1637
02:10:18.840 --> 02:10:24.000
very light, like a like a
like a very light dishwasher or or sink

1638
02:10:24.279 --> 02:10:31.640
or pipe dripping that gets the floor
wet and makes it wavy. I don't

1639
02:10:31.680 --> 02:10:35.119
know of another reason why an LVP
floor would get wavy. You don't have

1640
02:10:35.239 --> 02:10:37.680
in floor heat, do you in
that area? No? We do not,

1641
02:10:39.199 --> 02:10:43.840
Okay, I don't know why.
But the whole your past, your

1642
02:10:43.920 --> 02:10:48.720
one year warranty on your home.
Is that why they're walking away? Yeah,

1643
02:10:48.760 --> 02:10:50.760
but we have been dealing with this. No, I agree, it's

1644
02:10:50.760 --> 02:10:54.920
still in my opinion, they should
still cover it if we can figure it

1645
02:10:56.000 --> 02:10:58.720
out. Here's the thing I want
you to get, give your information to

1646
02:11:00.439 --> 02:11:03.439
and if he's ever in that area. The other thing, she can hire

1647
02:11:03.439 --> 02:11:07.119
an independent floor inspector and they can
come in and tell her exactly why and

1648
02:11:07.319 --> 02:11:09.319
are they good as good as you
would be. I'm serious, I don't

1649
02:11:09.359 --> 02:11:16.880
mean to do that. They're more
experienced on finding why. I'm saying I

1650
02:11:16.239 --> 02:11:20.119
can look at a floor and fake
Jackie. That might be the only way

1651
02:11:20.199 --> 02:11:24.760
to really be definitive here is to
get Do you have one that I could

1652
02:11:24.880 --> 02:11:31.199
contact? Yeah? If if,
if you call my office here here's what

1653
02:11:31.319 --> 02:11:35.520
we'll do. Give your number to
Kachino. Okay, hold on, let's

1654
02:11:35.560 --> 02:11:43.079
get Jackie in touch with Buddy and
let's get her a flooring inspector. You

1655
02:11:43.199 --> 02:11:46.119
can say it. Do you have
it right now? By off? Okay?

1656
02:11:46.199 --> 02:11:48.720
You Advanced Flooring Inspections I think is
the name of their company. You

1657
02:11:48.760 --> 02:11:54.399
can google independent flooring Inspectors. But
are they really independent and good. No,

1658
02:11:54.560 --> 02:11:56.319
they're in the pocket of the manufacturer, but they're not in the pocket

1659
02:11:56.399 --> 02:12:00.680
of the installer. I'll just tell
you that. It's like every every time

1660
02:12:00.720 --> 02:12:05.239
I turn around, it's an install
issue, even if it's fogus. Yvonne,

1661
02:12:05.319 --> 02:12:09.640
what's going on with you? Yvonne? Yes, I kind of just

1662
02:12:09.680 --> 02:12:13.439
got put on the show, but
I wasn't calling exactly to be But do

1663
02:12:13.560 --> 02:12:18.600
you want to Okay? Would you
rather email us first? No? Not

1664
02:12:18.760 --> 02:12:24.479
really, Okay, tell us what's
going on? Well, what's going on

1665
02:12:24.680 --> 02:12:30.159
is I'm just getting roof referrals and
stuff. And I know you have Petrolley

1666
02:12:30.279 --> 02:12:33.640
roofing and Xcel roufine right on your
list. Yeah, either one of those

1667
02:12:33.720 --> 02:12:39.760
you won't go wrong period in the
springs. You are right right and then

1668
02:12:39.960 --> 02:12:43.199
but I was asking her because I
thought another one that used to be on

1669
02:12:43.279 --> 02:12:48.960
your list, and maybe I'm wrong
is total Roofing. Don't know them,

1670
02:12:50.239 --> 02:12:54.920
okay, all right, it must
be from something else. I now.

1671
02:12:54.000 --> 02:12:58.159
I'm not telling you they're bad.
I'm just telling you you're never gonna go

1672
02:12:58.239 --> 02:13:03.720
wrong, never with ac roofing and
petrolley roofing. Yeah, okay, all

1673
02:13:03.800 --> 02:13:07.520
right, Well thank you. Let
me know if you need anything else?

1674
02:13:07.600 --> 02:13:15.399
We have more right after this,
go with a sure thing Denver's Best roofer

1675
02:13:15.560 --> 02:13:22.680
Excel Roofing dot com. You don't
pay a cent until you're content. Time

1676
02:13:22.760 --> 02:13:28.000
for an insurance checkup free, no
obligation comparison call Compass Insurance paying too much

1677
02:13:28.159 --> 02:13:31.439
your coverage at dozens of insurance companies
find out now three oh three seven seven

1678
02:13:31.439 --> 02:13:35.880
to one. Help. You'll think
you're his only customer when you choose Frank

1679
02:13:35.920 --> 02:13:39.479
durand the real estate Man dot com
to list your home with Remax Alliance three

1680
02:13:39.560 --> 02:13:48.119
oh three nine two zero sixteen twenty
two. Hi Tom Martino, your troubleshooter

1681
02:13:48.239 --> 02:13:52.920
three oh three seven one three dog
three oh three seven one three eight two

1682
02:13:54.119 --> 02:14:00.840
five five So uh, we've had
a spirited discussion on a covering some other

1683
02:14:00.920 --> 02:14:05.239
things now homeowners insurance, Paul,
Go ahead, Paul, a long time

1684
02:14:05.279 --> 02:14:09.000
listener. I have a question on
some homeowners insurance. Yes, sir,

1685
02:14:11.279 --> 02:14:18.319
okay. So I do construction work
and I have a client that the farmers

1686
02:14:18.560 --> 02:14:22.640
was offering them very little for their
hail damage. So I got Matt from

1687
02:14:22.720 --> 02:14:28.720
Paragon, who I think is on
your list. Yes he is, okay,

1688
02:14:28.800 --> 02:14:33.520
so I got him involved. So
Matt was able to get some extra

1689
02:14:33.640 --> 02:14:39.640
money from them. The long and
short of it is is they cut a

1690
02:14:39.720 --> 02:14:41.880
check for twenty nine thousand dollars,
which isn't the whole amount, but they

1691
02:14:43.000 --> 02:14:45.920
did. They cut a check for
farmers, cut a check for twenty nine

1692
02:14:45.960 --> 02:14:50.680
thousand dollars and they sent it to
Matt. Matt then sent it to the

1693
02:14:50.840 --> 02:14:58.199
homeowner, and somehow somebody intercepted the
check and cashed at twenty nine thousand dollars.

1694
02:14:58.159 --> 02:15:03.439
So now the I'm sure the company
says they're not responsible, and the

1695
02:15:03.520 --> 02:15:09.359
homeowner is blaming me in a way, saying that that maybe didn't send the

1696
02:15:09.479 --> 02:15:11.760
check. He was the last one
to see the check. So we're trying

1697
02:15:11.800 --> 02:15:16.039
to figure out. Yeah, he's
not going to cheat anyone out of anything,

1698
02:15:16.239 --> 02:15:22.640
but how did he say he sent
the check? He mailed it,

1699
02:15:24.720 --> 02:15:28.159
He mailed the check to the homeowner, and how do we know the CA

1700
02:15:28.600 --> 02:15:33.720
but it was cash. Listen,
we have to investigate this, and I'm

1701
02:15:33.760 --> 02:15:37.279
going to talk to Matt too.
So hold on, I can you get

1702
02:15:37.359 --> 02:15:39.319
that friend to come on with us, or you can come on with us

1703
02:15:39.399 --> 02:15:43.079
tomorrow. We will get to the
bottom of this. Kachina. This is

1704
02:15:43.279 --> 02:15:50.920
very very important also simply Floorsinc.
Dot com three O three seven three one

1705
02:15:52.039 --> 02:15:56.319
fifty three eighty don't forget three oh
three Martino. Save all your problems for

1706
02:15:56.439 --> 02:16:01.920
me. One thick