1 00:00:00,200 --> 00:00:04,919 Luis minayas with us today. Welcome, Mr Luis, how is everything as 2 00:00:04,960 --> 00:00:08,960 you spent your week? All right, all right, thank God. We 3 00:00:09,039 --> 00:00:13,599 ' re so happy to sleep without rain. It' s more and it 4 00:00:13,679 --> 00:00:16,600 doesn' t rain because my parents fuck each other. Blessed be God, 5 00:00:16,960 --> 00:00:20,000 they marry, they marry, they marry, they don' t. That 6 00:00:20,039 --> 00:00:23,320 ' s not what they told me, beloved, they said they fucked each 7 00:00:24,120 --> 00:00:27,239 other well and it' s already complicated. Go with your bow above your 8 00:00:27,280 --> 00:00:31,559 head. You know it' s hard. There' s the problem that 9 00:00:31,640 --> 00:00:36,119 you saw your mom say to look at Anna, careful that your mom showed 10 00:00:36,960 --> 00:00:41,560 up with the bow on top of her head, Don Luis, that we 11 00:00:41,600 --> 00:00:45,159 have for today. Well, let' s conclude with the subject of communication. 12 00:00:45,240 --> 00:00:49,039 Today we are going to talk about two aspects. Uneffective communication, unhealthy 13 00:00:49,039 --> 00:00:56,719 communication, consequences and communication and stress is also a topic that has to do 14 00:00:56,880 --> 00:01:04,560 with this. Communication, obviously, is one of the great skills that a 15 00:01:04,599 --> 00:01:08,799 leader must have, that must have a company owner, because communication is what 16 00:01:08,920 --> 00:01:15,840 will allow the owner who deals with the leader to convey what he wants, 17 00:01:17,359 --> 00:01:19,519 what he understands and what is expected, that is, how we will find 18 00:01:19,640 --> 00:01:23,159 out, how to deal with the client or how to deal with problems. 19 00:01:25,280 --> 00:01:29,840 If you don' t communicate with us. And obviously whoever has in his 20 00:01:29,959 --> 00:01:33,159 head, in his ideas, in his thinking, what he wants from the 21 00:01:33,159 --> 00:01:38,159 company is the owner, so he has to have that ability to convey his 22 00:01:38,439 --> 00:01:42,400 mission, the vision, what he understands about the company. And that' 23 00:01:42,480 --> 00:01:49,480 s a question a company owner should ask himself every morning, and that' 24 00:01:49,560 --> 00:01:53,159 s if his employees are aligned with his thoughts, with what he understands, 25 00:01:53,480 --> 00:01:57,920 with what he believes. I' ve always said here that there' s 26 00:01:59,000 --> 00:02:04,359 a mistake, there' s a fallacy to believe that like me, as 27 00:02:04,359 --> 00:02:07,439 owner, I respect people, I treat them well. I think my leaders 28 00:02:07,560 --> 00:02:12,840 and my employees are going to be the same. And that' s not 29 00:02:12,840 --> 00:02:17,879 true, that' s not necessarily going to happen that way. Then the 30 00:02:17,960 --> 00:02:25,280 ineffective communication is the one in which it does not reach the goal that you, 31 00:02:27,719 --> 00:02:31,479 you wanted, did not understand what you gave, said or expressed. 32 00:02:32,120 --> 00:02:38,199 People aren' t doing, they' re not working according to what they 33 00:02:38,319 --> 00:02:42,759 think, what they' ve said or say, what the job description says. 34 00:02:43,840 --> 00:02:50,039 Therefore, then there is a subject with also ambiguous instructions, especially when 35 00:02:50,120 --> 00:02:55,360 in small medium enterprises the boss gives instructions and sometimes gives them above the leader, 36 00:02:55,639 --> 00:03:04,159 above the manager, and then there is ambiguity. Then the employees say 37 00:03:04,199 --> 00:03:07,280 who we believe. So, well, whatever the case is investigated. The 38 00:03:07,360 --> 00:03:12,639 owner then spoke and we will do whatever the owner says, even if the 39 00:03:12,719 --> 00:03:17,960 manager says otherwise and then, without realizing it, the same owner is taking 40 00:03:19,039 --> 00:03:23,039 authority from his manager. Then the same owner complains that the manager has no 41 00:03:23,120 --> 00:03:28,039 authority and that the manager does not resolve. But, since there comes the 42 00:03:28,080 --> 00:03:32,199 problem of relationship tape people. Aha then exactly how you will obey if communications, 43 00:03:32,960 --> 00:03:39,879 information is important is transmitted directly by the same owner and sometimes understood, 44 00:03:40,560 --> 00:03:45,800 because he says you have to solve. And if there is a problem, 45 00:03:45,960 --> 00:03:52,280 you have to solve it instead of saying contact your superior as you join your 46 00:03:52,280 --> 00:03:57,240 leader, or I tell the leader to act. Then the issue of ineffective 47 00:03:57,319 --> 00:04:06,080 communication is when information does not arrive as one understands it. There are two 48 00:04:06,159 --> 00:04:11,719 styles of communication to see what you believe. There is the American style, 49 00:04:12,039 --> 00:04:20,879 the Western style, where the responsibility for the message is in which the receiver 50 00:04:20,959 --> 00:04:28,399 listens, and there is the Eastern version, where the responsibility for communication is 51 00:04:28,519 --> 00:04:33,920 in which he speaks. Everyone is going to quickly say that in which he 52 00:04:33,959 --> 00:04:41,920 speaks until it touches him, because when communication the responsibilities of which he speaks 53 00:04:42,040 --> 00:04:47,040 means that if your receiver did not understand, it was not that he did 54 00:04:47,480 --> 00:04:50,000 not understand because you do not say it. It was that you didn' 55 00:04:50,079 --> 00:04:55,680 t express it properly. It wasn' t that I was misinterpreted. Not 56 00:04:56,319 --> 00:05:00,839 communication, as you transmitted it, gave the pro skill that it could indeed 57 00:05:01,000 --> 00:05:09,199 be misinterpreted. What can be misinterpreted is going to be misinterpreted. What can 58 00:05:09,279 --> 00:05:14,199 be misunderstanding is going to be misunderstood, excused, but not exactly angry. 59 00:05:15,920 --> 00:05:23,279 So the reality is that, in fact, the one responsible for communication is 60 00:05:23,279 --> 00:05:26,759 the emitter, the one who speaks, the one who conveys the idea, 61 00:05:26,959 --> 00:05:29,639 because that is the one who knows what he wants and what he expects. 62 00:05:30,279 --> 00:05:35,920 Now, how do I make sure I was understood? Then it' s 63 00:05:35,920 --> 00:05:41,680 the skill. Where what is called two things intervenes, feedback and active listening. 64 00:05:44,279 --> 00:05:50,199 The person who transmits an information must use the bartender technique. After the 65 00:05:50,240 --> 00:05:57,639 waiter takes the order, he confirms it, says, I confirm his order, 66 00:05:58,079 --> 00:06:02,360 I ratify it then. Okay. For example, of course, I 67 00:06:02,600 --> 00:06:08,399 was suspending a number from a fleet and after I said the whole guy, 68 00:06:08,439 --> 00:06:12,600 he tells me to repeat what you told me and told him no that was 69 00:06:12,639 --> 00:06:15,480 not what I said. He had to cancel my number, no, but 70 00:06:15,519 --> 00:06:17,639 his assistant said it was seventy- five. That' s not mine. 71 00:06:18,120 --> 00:06:24,959 So there is the point where, whenever the speaker communicates, he must ensure 72 00:06:25,000 --> 00:06:30,959 that the other exactly understood, especially when it comes to communications, working information, 73 00:06:31,199 --> 00:06:39,279 was understood. There' s a little dot. Actually, it was 74 00:06:39,360 --> 00:06:44,360 understood. They' re gonna say yes. The question is, please tell 75 00:06:44,360 --> 00:06:49,199 me what you understand. Remember that this can be, like, it seems, 76 00:06:49,399 --> 00:06:55,240 a little fake and how acted. Okay. The problem is we' 77 00:06:55,319 --> 00:07:00,800 re giving some instruction. We' re talking about that communication as a working 78 00:07:00,800 --> 00:07:04,879 tool, that is, I' m giving someone an instruction and that must 79 00:07:04,959 --> 00:07:11,240 happen exactly as I' m saying. Then I can' t leave it 80 00:07:11,279 --> 00:07:15,600 to the other to understand or not. Then believe me there' s a 81 00:07:15,680 --> 00:07:19,720 fifteen and a twenty percent that when the other one gives you the answer, 82 00:07:20,079 --> 00:07:23,759 you say no. That' s not what I meant. What I meant 83 00:07:23,839 --> 00:07:30,720 to tell you is this and this then that is called feedback. You have 84 00:07:30,800 --> 00:07:33,480 to return, that is, you have to understand after you, for example, 85 00:07:34,079 --> 00:07:39,519 change a rule, change a rule, you have to give a pure 86 00:07:39,519 --> 00:07:46,360 instruction. About that then ineffective communication. What are the consequences? Look at 87 00:07:46,399 --> 00:07:54,199 psychologically speaking, ineffective communication. Whenever a company has ineffective communication, there is 88 00:07:54,279 --> 00:08:03,160 malaise, there is disagreement, there is dissatisfaction and, above all, people 89 00:08:03,199 --> 00:08:07,040 do not feel confident, they do not feel safe. So, when you 90 00:08:07,160 --> 00:08:11,120 ' re going to intervene in a department, like I just did, in 91 00:08:11,160 --> 00:08:18,439 a whole department, there was an atmosphere, a horrible climate. One of 92 00:08:18,439 --> 00:08:22,199 the younger women was already willing to resign and yet what was the problem. 93 00:08:24,079 --> 00:08:33,320 It was simply that the communication was only descending. Then there are companies and 94 00:08:33,399 --> 00:08:37,000 there I go into two topics. I' m going to talk about ineffective 95 00:08:37,039 --> 00:08:41,360 communication and stress. So, when the communication is just descending, it' 96 00:08:41,480 --> 00:08:46,759 s when the Chief speaks and the employee listens, listens, then there' 97 00:08:46,759 --> 00:08:50,120 s no choice. That is you have to agree on a tone of sustained 98 00:08:50,159 --> 00:08:56,440 famayor, truth and with a face of a little friend, then what do 99 00:08:56,559 --> 00:09:01,159 you expect the employee to say? We agree, we agree. As warlia 100 00:09:01,240 --> 00:09:07,320 exactly, sir then in that department such attention was created that people were already 101 00:09:07,399 --> 00:09:15,799 expressions is. I feel like I' m a kid where they have to 102 00:09:15,840 --> 00:09:20,519 constantly supervise me. I feel that it is not believed in me, it 103 00:09:20,519 --> 00:09:26,320 is not trusted, because it was formed as they ask me already you completed 104 00:09:26,320 --> 00:09:30,559 the thing, but we said that I was going to finish on Wednesday and 105 00:09:31,600 --> 00:09:37,759 today is Mars and I started yesterday and then already at noon they come back 106 00:09:37,759 --> 00:09:41,320 and ask you then that communication that goes down. It' s just got 107 00:09:41,960 --> 00:09:46,480 that one- way stress line. That despairs, produces dissatisfaction and, obviously, 108 00:09:46,919 --> 00:09:50,679 now perhaps a lot of you will understand why the mood when you go 109 00:09:50,759 --> 00:09:56,720 to a company, to the customer service that gives the feeling that I have 110 00:09:56,799 --> 00:10:03,200 to tell this girl forgive me to come to interfere in your quiet life, 111 00:10:05,159 --> 00:10:09,320 forgive yourself for stealing your peace, truth. Then because it gives that feeling, 112 00:10:11,360 --> 00:10:13,639 then in a bank you arrive and that girl has a face you say, 113 00:10:13,799 --> 00:10:18,840 but blessed be God it was they returned some check to herself. So, 114 00:10:20,440 --> 00:10:24,080 deep down, even if you don' t believe it, that' 115 00:10:24,120 --> 00:10:28,559 s because there' s a communication problem. There' s a communication problem 116 00:10:28,639 --> 00:10:31,799 when an employee at three o' clock in the afternoon, at four and 117 00:10:31,879 --> 00:10:37,320 a half, is told to stay until six o' clock, so you 118 00:10:37,360 --> 00:10:39,720 found out as a leader, as a boss half an hour ago. You 119 00:10:39,759 --> 00:10:43,960 didn' t know that from the beginning. Then the human being, in 120 00:10:45,039 --> 00:10:50,399 order to feel in effective, efficient peace, needs to be made clear to 121 00:10:50,480 --> 00:10:54,080 him, to speak directly to him. It' s impressive, as all 122 00:10:54,240 --> 00:11:00,960 the employees say, when you' re in the recruitment, I always get 123 00:11:01,080 --> 00:11:03,679 used to asking how you like to be directed, talk to me clearly, 124 00:11:05,240 --> 00:11:09,480 don' t turn around, don' t make me round what they' 125 00:11:09,519 --> 00:11:13,159 re going to tell me, tell me what they' re going to tell 126 00:11:13,200 --> 00:11:16,360 me, tell me and don' t give me so many turns. You 127 00:11:16,639 --> 00:11:20,120 know how unpleasant, how stressful it is to go and ask for a permit 128 00:11:20,200 --> 00:11:26,480 and question the reality of the permit and put you to explain something that is 129 00:11:26,600 --> 00:11:33,159 personal, something that is intimate, that I don' t have to explain 130 00:11:33,399 --> 00:11:39,120 here, but I was going to ask you one has to be detailed beyond 131 00:11:39,200 --> 00:11:43,440 reasonable, not in any way, because that' s what you' re 132 00:11:43,600 --> 00:11:46,840 saying here. I don' t trust anyone. Here, I don' 133 00:11:46,960 --> 00:11:50,320 t believe in anyone. Here you have to talk like when you' re 134 00:11:50,320 --> 00:11:54,080 going to look for the birth certificate or you' re going to look for 135 00:11:54,120 --> 00:11:58,320 something to the state that has to go with a paper package so that you 136 00:11:58,360 --> 00:12:01,559 can deliver it and prove that you are you. Or when you' re 137 00:12:01,559 --> 00:12:07,240 going to claim to a company that that' s horrible stressful, you' 138 00:12:07,360 --> 00:12:11,360 re going to look for a guarantee and you have to tell you what time 139 00:12:11,440 --> 00:12:16,360 virus you were on. Show me the bill, show me the original and 140 00:12:16,519 --> 00:12:18,679 let me see maybe you got it wrong. I mean, all the feeling 141 00:12:18,799 --> 00:12:24,320 it conveys to you is that it' s a lie, that it' 142 00:12:24,320 --> 00:12:28,120 s a lie. So how do you think you feel about a human being 143 00:12:28,120 --> 00:12:31,120 then, in the middle of a climate, in the middle of a non 144 00:12:31,759 --> 00:12:35,879 - flowing work environment, which is not pleasant. There are communication problems. 145 00:12:35,759 --> 00:12:41,360 There are communication problems. There are communication problems. When you, for example, 146 00:12:41,399 --> 00:12:43,120 on a Friday, tell people that you have to come on Saturday and 147 00:12:43,519 --> 00:12:48,039 here you only work from Monday to Friday, or when you give some instructions 148 00:12:48,080 --> 00:12:54,039 that give the feeling. I repeat, the last one who knew that was 149 00:12:54,120 --> 00:12:58,759 the same leader, the leader didn' t know. Then you have to 150 00:12:58,799 --> 00:13:05,840 learn how to plan. People feel good in frank communication, in open, 151 00:13:05,039 --> 00:13:13,559 direct, sincere and honest communication. It' s called integrity. When I 152 00:13:13,679 --> 00:13:20,559 say something, that means what I' m saying. I' m not 153 00:13:20,759 --> 00:13:26,600 saying anything wrong. Therefore, communication has to be two- way and it 154 00:13:26,679 --> 00:13:33,600 must be horizontally vertical, that is, an employee must have the feeling and 155 00:13:33,720 --> 00:13:39,360 a child hear it well and a wife feel that in this job, in 156 00:13:39,440 --> 00:13:45,120 this department, in my house, you can say what you have to say, 157 00:13:45,559 --> 00:13:48,960 when you have to say it and when you want to say it, 158 00:13:50,159 --> 00:13:54,879 and that does not imply any sanction and that you call me hot with the 159 00:13:54,879 --> 00:14:00,759 boss. In fact, in family businesses and in many companies you know which 160 00:14:00,799 --> 00:14:05,600 employee you will have the most problem, which is sincere and frank. That 161 00:14:05,279 --> 00:14:07,919 ' s the tradition, that' s the tradition, that' s the 162 00:14:09,000 --> 00:14:11,320 one that' s going to have trouble, because that' s the one 163 00:14:11,320 --> 00:14:15,120 that makes the boss difficult. Why does that make it difficult, because he 164 00:14:15,240 --> 00:14:18,919 studies, he knows about it. So I don' t understand the problem 165 00:14:20,399 --> 00:14:26,320 of recognizing that whoever you are leader and manager doesn' t mean he was 166 00:14:26,360 --> 00:14:31,759 the one who knows the most about the problem and the technical point. But 167 00:14:31,759 --> 00:14:35,000 right there' s the problem. Don Luis, the leader, the boss. 168 00:14:35,919 --> 00:14:41,759 For that communication to be as you describe it, you have to start 169 00:14:41,840 --> 00:14:43,799 from there, you have to be very clear about what you want to communicate 170 00:14:43,840 --> 00:14:48,759 clearly and that your employees. From then on all the alternates can understand it 171 00:14:48,799 --> 00:14:54,879 and they can replicate that. But many times we face a leader for fear 172 00:14:54,200 --> 00:15:01,279 of perhaps losing the job, the job, because you used the family. 173 00:15:01,399 --> 00:15:03,799 Sometimes you don' t answer the bad goes because Dad, but sometimes you 174 00:15:03,840 --> 00:15:09,399 don' t know that you don' t have the right reason for exact 175 00:15:09,440 --> 00:15:13,919 fear, and you keep quiet and make him see that you understood, when 176 00:15:13,919 --> 00:15:16,320 you really didn' t understand and there you form to be definitely yes, 177 00:15:16,960 --> 00:15:22,879 I mean, there' s that feeling of that fear of freedom and, 178 00:15:22,480 --> 00:15:28,200 obviously, that human nature, because it reacts and realizes that the other one 179 00:15:28,240 --> 00:15:30,799 is upset, because it' s not just that I' m going to 180 00:15:30,799 --> 00:15:33,799 lose the job. How you are going to feel in a closed environment, 181 00:15:33,000 --> 00:15:39,039 small where you say something to the boss, then already the next day, 182 00:15:39,200 --> 00:15:43,240 good day, how you are, well, thank you i e greet you, 183 00:15:43,360 --> 00:15:48,000 good day, how you are in a tone either, a strong bull, 184 00:15:48,799 --> 00:15:50,840 then how will that environment be. What the compañeros are going to tell 185 00:15:52,120 --> 00:15:56,159 you then what the message is To the compañeros who are next door who already 186 00:15:56,240 --> 00:16:02,480 saw what happened to Eduardo, it really went away. Then he saw already 187 00:16:02,639 --> 00:16:08,360 you' re looking, so that environment is created. Then communication is definitely 188 00:16:10,039 --> 00:16:15,039 called glue. What unites because we have said that human nature, that the 189 00:16:15,080 --> 00:16:22,000 human being is relational. A person is happy, free, spontaneous, creative, 190 00:16:22,679 --> 00:16:26,960 when he has that feeling of being able to express, of expressing freely, 191 00:16:27,159 --> 00:16:30,279 of being able to say what he has to say without any problem. 192 00:16:30,879 --> 00:16:36,200 There' s the feeling. I don' t know why human beings believe 193 00:16:37,000 --> 00:16:41,120 that everyone has to agree with everyone and that we all have to agree with 194 00:16:41,240 --> 00:16:45,679 everything. But that' s not possible. It' s not a choir. 195 00:16:45,159 --> 00:16:48,200 We' re not singing in chorus. And besides, among the choirs 196 00:16:48,240 --> 00:16:52,600 there are also different voices, exactly for the first voice, a voice exactly 197 00:16:52,639 --> 00:17:00,000 so that unity can be heard. Then pay attention. Finally, complex that 198 00:17:00,360 --> 00:17:04,839 and for you what you work on that makes you understand that boss who is 199 00:17:04,960 --> 00:17:11,400 wrong in his form of communication. Look at the wonder of communication in that 200 00:17:11,480 --> 00:17:17,880 department you were working on. We' re still working and the interesting thing 201 00:17:18,000 --> 00:17:19,160 is that it was virtual. I mean, the leader isn' t in 202 00:17:19,200 --> 00:17:22,759 the country, I mean, I had to work in a virtual way, 203 00:17:23,440 --> 00:17:26,039 the other face- to- face, then bring him together. I think 204 00:17:26,079 --> 00:17:30,440 that in August well and the country then we' re going to gather him 205 00:17:30,440 --> 00:17:36,680 physically. But one of the team' s troubles here is they work. 206 00:17:37,359 --> 00:17:42,880 They support another department and a young woman nineteen, twenty years says I ask 207 00:17:44,000 --> 00:17:48,119 her what they are, how you feel, what is the situation with you 208 00:17:48,160 --> 00:17:52,200 that has some discomfort yes. My problem is, he' s the other 209 00:17:52,200 --> 00:17:57,359 department. The others call you at 5: 00 to order. All right, 210 00:17:57,960 --> 00:18:02,920 everybody' s hanging on to that and I' m thinking what I 211 00:18:02,920 --> 00:18:08,079 ' m thinking, but why do you say them? The client thinks we 212 00:18:08,240 --> 00:18:12,720 ' re one here and you say they are. That' s a critical 213 00:18:12,839 --> 00:18:21,680 issue in companies, where sales always complains about warehouse. Those people are slow, 214 00:18:21,720 --> 00:18:25,880 but like you say those people, they' re other people. Then 215 00:18:25,960 --> 00:18:30,359 the message of the one the other says in the background is transmitting to others, 216 00:18:30,599 --> 00:18:34,119 wanting to say I am the good one. They' re the bad 217 00:18:34,119 --> 00:18:41,000 guy. It' s just that here' s such a department, those 218 00:18:41,000 --> 00:18:42,519 people are a honey serum, but how do you talk about those people? 219 00:18:44,000 --> 00:18:47,200 So the boss of that doesn' t realize that there' s one communication 220 00:18:47,279 --> 00:18:52,279 problem you' re talking about, but it' s that they' re 221 00:18:52,400 --> 00:18:57,519 not others, because I ask them and if you don' t listen to 222 00:18:57,559 --> 00:19:02,319 that one they say and it looks bad for the client what the client is 223 00:19:02,359 --> 00:19:06,839 going to say what they were or what you were? Not the client is 224 00:19:06,960 --> 00:19:10,640 not going to say it was either them or you. It was the company. 225 00:19:11,720 --> 00:19:15,519 So, the employee, the owner, has to how we' re 226 00:19:15,799 --> 00:19:22,039 going to communicate it here so that everyone understands that we' re one here, 227 00:19:22,359 --> 00:19:25,240 we' re one, it' s not them, it' s 228 00:19:25,240 --> 00:19:30,799 not us. Then, finally, communication and stress means that person, that 229 00:19:30,839 --> 00:19:34,319 employee, who feels bad about the way the boss talks to him, about 230 00:19:36,039 --> 00:19:40,480 the way and incommunity with the instructions, and not only the form, but 231 00:19:40,720 --> 00:19:45,240 he has no choice. How does an employee feel about doing something that he 232 00:19:45,279 --> 00:19:52,039 disagrees with and that his reason, his judgment, his experience tells him that 233 00:19:52,200 --> 00:19:56,680 that is not the case, that he manages and has to handle it so 234 00:19:56,720 --> 00:20:02,519 tell me how he will feel, how he will feel a person who constantly 235 00:20:02,559 --> 00:20:07,720 has to do things, not only that he disagrees, but that he says 236 00:20:07,720 --> 00:20:12,000 the logic, the reason for this business, of this institution. That' 237 00:20:12,079 --> 00:20:18,119 s not the case, and you have to do it because the owner, 238 00:20:18,599 --> 00:20:22,880 the boss, said it or the owner told those people who are subject to 239 00:20:22,000 --> 00:20:26,480 that, to that bullying. That' s called stress, when you have 240 00:20:26,519 --> 00:20:32,920 stress with a superior. There, unfortunately, the person, the employee, 241 00:20:33,000 --> 00:20:38,799 has to strengthen himself, he has to empower himself and he has to talk 242 00:20:38,839 --> 00:20:44,599 head- on about pantanating as he has to get bogged down, he has 243 00:20:44,839 --> 00:20:51,400 to empower himself, because there is a low self- esteem in the background, 244 00:20:51,960 --> 00:20:56,279 there is a low worth, there is a feeling that I can' 245 00:20:56,279 --> 00:21:00,519 t, there' s a feeling that what I can do is how what 246 00:21:02,079 --> 00:21:04,720 he can do say what he has to say, obviously, that I can 247 00:21:04,839 --> 00:21:07,599 ' t use the same strategy of the other, that is, the other 248 00:21:07,599 --> 00:21:08,519 I use an aggressive non- assertive communication. I can' t respond aggressively. 249 00:21:10,079 --> 00:21:15,680 I have to answer and tell you excuse me, but according to my 250 00:21:15,759 --> 00:21:18,920 data, according to what I understand, according to what I believe, what 251 00:21:19,000 --> 00:21:25,200 is to be done is this, this and this And the truth that that 252 00:21:25,200 --> 00:21:29,160 is a complicated lawsuit. But to me, as a consultant, I worry 253 00:21:29,279 --> 00:21:37,039 and ask and how well it is here that reality only that employee knows it 254 00:21:37,039 --> 00:21:41,559 is here at the company No one else knows that that style of that manager 255 00:21:41,599 --> 00:21:45,519 is like this, I mean nobody knows that there is a manager, that 256 00:21:45,640 --> 00:21:53,039 there is a leader who uses non- assertive communication, that is, aggressive 257 00:21:53,279 --> 00:22:00,240 with his employees, that is only is like a secret between the child who 258 00:22:00,799 --> 00:22:04,039 is abused or the person who is abused and the abuser. And no one 259 00:22:04,119 --> 00:22:07,880 else knows that. There' s a little bit of emotional intelligence to put 260 00:22:07,880 --> 00:22:14,200 in. Also with that you and tell a boss this company goes to bar 261 00:22:14,240 --> 00:22:22,799 because you good times and know that even the most interesting thing is that I 262 00:22:22,839 --> 00:22:29,079 too have to work with leaders who are the employees who do not accept it, 263 00:22:29,319 --> 00:22:36,000 who reject it and make it difficult leader because they promoted it, that 264 00:22:36,000 --> 00:22:40,680 is, here are the four of you all and it turns out that you 265 00:22:40,960 --> 00:22:52,400 have to promote one and Peter is absolutely convinced that it is him and they 266 00:22:52,720 --> 00:22:56,799 chose Eduardo what happened to me how it will be clear. Maybe you have 267 00:22:56,880 --> 00:23:04,240 other benefits. Lets see, right, right, let him see with that 268 00:23:04,359 --> 00:23:11,039 hat and those dark glasses. So, in this world look at these two 269 00:23:11,160 --> 00:23:18,839 phenomena. And therapy or not, coaching is always the same. You have 270 00:23:18,880 --> 00:23:25,240 to empower yourself, you have to empower yourself and you have to learn then, 271 00:23:25,480 --> 00:23:29,880 obviously yes, there are times when you have to train the employee or 272 00:23:29,960 --> 00:23:37,519 the leader to use assertive language. No one was born in this world to 273 00:23:37,519 --> 00:23:41,359 be stepped on, to be mistreated, to be not so, you cannot. 274 00:23:41,200 --> 00:23:45,240 We' re here to be free. It' s called free will. 275 00:23:45,799 --> 00:23:52,039 Each person has to assume the position that touches him and assume it. 276 00:23:52,240 --> 00:23:56,440 No one is called to endure in the name of a salary two, but 277 00:23:57,359 --> 00:24:02,799 because in the name that it is not right in any way. So he 278 00:24:02,839 --> 00:24:08,079 added to that always have his own plan is always a decision. Just as 279 00:24:08,160 --> 00:24:14,000 you decided to work here. So you can decide to leave and believe me 280 00:24:14,039 --> 00:24:18,319 look at ninety percent of what they' ve gone or they' ve gone 281 00:24:18,440 --> 00:24:22,720 find it in a better place. It' s always been looked at. 282 00:24:22,839 --> 00:24:26,519 It' s true, that' s a reality that most, ninety percent 283 00:24:27,039 --> 00:24:30,359 and then say my God. But why didn' t I leave before. 284 00:24:30,440 --> 00:24:37,240 Exactly why I didn' t leave before. And believe me there is an 285 00:24:37,440 --> 00:24:45,319 expression that is truly Christian Catholic. The one who seeks and the one who 286 00:24:45,440 --> 00:24:48,759 touches is opened to you, but you have to search with certainty in your 287 00:24:48,799 --> 00:24:53,799 heart and in your brain that you will find and you have to knock on 288 00:24:53,960 --> 00:25:00,880 the blessed door with the absolute certainty that as my grandson does, that now 289 00:25:00,920 --> 00:25:04,079 is complicating my life because the grandson no longer conforms, that the grandfather sees 290 00:25:04,200 --> 00:25:10,359 him playing, already the vayle says on the back, grandfather stand up, 291 00:25:11,160 --> 00:25:14,640 shoot me and until I do not stop, then look. You have to 292 00:25:15,000 --> 00:25:19,599 have that feeling. The seeker finds and the toucher opens to him, as 293 00:25:19,599 --> 00:25:25,240 well as everything that Jesus healed and that lady who had flow, who had 294 00:25:25,319 --> 00:25:30,799 something and said just by touching his cape I will be healed and got into 295 00:25:30,839 --> 00:25:37,039 the middle of the crowd, in the middle of everything and touched and Jesus 296 00:25:37,119 --> 00:25:40,960 always said that it was not him the faith. He told you your faith 297 00:25:41,119 --> 00:25:47,000 has healed you. So if you are experiencing a stress situation. In this 298 00:25:47,119 --> 00:25:52,799 situation he seeks a solution, because this way he cannot live well. I 299 00:25:52,880 --> 00:25:56,960 thank Don Luis Vinaya. Luis Vinaya, com Minaya, Rayita down. I 300 00:25:57,279 --> 00:26:02,240 know or in instagram next week, because here again, Don Luis, already 301 00:26:02,240 --> 00:26:07,720 with everything defined dependent on tranquility to work and to work definitively, that there 302 00:26:07,759 --> 00:26:10,559 are many things that have had to see what is going to happen, what 303 00:26:10,599 --> 00:26:12,920 knows is what will happen. One choice now.