Luis minayas with us today. Welcome, Mr Luis, how is everything as
you spent your week? All right, all right, thank God. We
' re so happy to sleep without rain. It' s more and it
doesn' t rain because my parents fuck each other. Blessed be God,
they marry, they marry, they marry, they don' t. That
' s not what they told me, beloved, they said they fucked each
other well and it' s already complicated. Go with your bow above your
head. You know it' s hard. There' s the problem that
you saw your mom say to look at Anna, careful that your mom showed
up with the bow on top of her head, Don Luis, that we
have for today. Well, let' s conclude with the subject of communication.
Today we are going to talk about two aspects. Uneffective communication, unhealthy
communication, consequences and communication and stress is also a topic that has to do
with this. Communication, obviously, is one of the great skills that a
leader must have, that must have a company owner, because communication is what
will allow the owner who deals with the leader to convey what he wants,
what he understands and what is expected, that is, how we will find
out, how to deal with the client or how to deal with problems.
If you don' t communicate with us. And obviously whoever has in his
head, in his ideas, in his thinking, what he wants from the
company is the owner, so he has to have that ability to convey his
mission, the vision, what he understands about the company. And that'
s a question a company owner should ask himself every morning, and that'
s if his employees are aligned with his thoughts, with what he understands,
with what he believes. I' ve always said here that there' s
a mistake, there' s a fallacy to believe that like me, as
owner, I respect people, I treat them well. I think my leaders
and my employees are going to be the same. And that' s not
true, that' s not necessarily going to happen that way. Then the
ineffective communication is the one in which it does not reach the goal that you,
you wanted, did not understand what you gave, said or expressed.
People aren' t doing, they' re not working according to what they
think, what they' ve said or say, what the job description says.
Therefore, then there is a subject with also ambiguous instructions, especially when
in small medium enterprises the boss gives instructions and sometimes gives them above the leader,
above the manager, and then there is ambiguity. Then the employees say
who we believe. So, well, whatever the case is investigated. The
owner then spoke and we will do whatever the owner says, even if the
manager says otherwise and then, without realizing it, the same owner is taking
authority from his manager. Then the same owner complains that the manager has no
authority and that the manager does not resolve. But, since there comes the
problem of relationship tape people. Aha then exactly how you will obey if communications,
information is important is transmitted directly by the same owner and sometimes understood,
because he says you have to solve. And if there is a problem,
you have to solve it instead of saying contact your superior as you join your
leader, or I tell the leader to act. Then the issue of ineffective
communication is when information does not arrive as one understands it. There are two
styles of communication to see what you believe. There is the American style,
the Western style, where the responsibility for the message is in which the receiver
listens, and there is the Eastern version, where the responsibility for communication is
in which he speaks. Everyone is going to quickly say that in which he
speaks until it touches him, because when communication the responsibilities of which he speaks
means that if your receiver did not understand, it was not that he did
not understand because you do not say it. It was that you didn'
t express it properly. It wasn' t that I was misinterpreted. Not
communication, as you transmitted it, gave the pro skill that it could indeed
be misinterpreted. What can be misinterpreted is going to be misinterpreted. What can
be misunderstanding is going to be misunderstood, excused, but not exactly angry.
So the reality is that, in fact, the one responsible for communication is
the emitter, the one who speaks, the one who conveys the idea,
because that is the one who knows what he wants and what he expects.
Now, how do I make sure I was understood? Then it' s
the skill. Where what is called two things intervenes, feedback and active listening.
The person who transmits an information must use the bartender technique. After the
waiter takes the order, he confirms it, says, I confirm his order,
I ratify it then. Okay. For example, of course, I
was suspending a number from a fleet and after I said the whole guy,
he tells me to repeat what you told me and told him no that was
not what I said. He had to cancel my number, no, but
his assistant said it was seventy- five. That' s not mine.
So there is the point where, whenever the speaker communicates, he must ensure
that the other exactly understood, especially when it comes to communications, working information,
was understood. There' s a little dot. Actually, it was
understood. They' re gonna say yes. The question is, please tell
me what you understand. Remember that this can be, like, it seems,
a little fake and how acted. Okay. The problem is we'
re giving some instruction. We' re talking about that communication as a working
tool, that is, I' m giving someone an instruction and that must
happen exactly as I' m saying. Then I can' t leave it
to the other to understand or not. Then believe me there' s a
fifteen and a twenty percent that when the other one gives you the answer,
you say no. That' s not what I meant. What I meant
to tell you is this and this then that is called feedback. You have
to return, that is, you have to understand after you, for example,
change a rule, change a rule, you have to give a pure
instruction. About that then ineffective communication. What are the consequences? Look at
psychologically speaking, ineffective communication. Whenever a company has ineffective communication, there is
malaise, there is disagreement, there is dissatisfaction and, above all, people
do not feel confident, they do not feel safe. So, when you
' re going to intervene in a department, like I just did, in
a whole department, there was an atmosphere, a horrible climate. One of
the younger women was already willing to resign and yet what was the problem.
It was simply that the communication was only descending. Then there are companies and
there I go into two topics. I' m going to talk about ineffective
communication and stress. So, when the communication is just descending, it'
s when the Chief speaks and the employee listens, listens, then there'
s no choice. That is you have to agree on a tone of sustained
famayor, truth and with a face of a little friend, then what do
you expect the employee to say? We agree, we agree. As warlia
exactly, sir then in that department such attention was created that people were already
expressions is. I feel like I' m a kid where they have to
constantly supervise me. I feel that it is not believed in me, it
is not trusted, because it was formed as they ask me already you completed
the thing, but we said that I was going to finish on Wednesday and
today is Mars and I started yesterday and then already at noon they come back
and ask you then that communication that goes down. It' s just got
that one- way stress line. That despairs, produces dissatisfaction and, obviously,
now perhaps a lot of you will understand why the mood when you go
to a company, to the customer service that gives the feeling that I have
to tell this girl forgive me to come to interfere in your quiet life,
forgive yourself for stealing your peace, truth. Then because it gives that feeling,
then in a bank you arrive and that girl has a face you say,
but blessed be God it was they returned some check to herself. So,
deep down, even if you don' t believe it, that'
s because there' s a communication problem. There' s a communication problem
when an employee at three o' clock in the afternoon, at four and
a half, is told to stay until six o' clock, so you
found out as a leader, as a boss half an hour ago. You
didn' t know that from the beginning. Then the human being, in
order to feel in effective, efficient peace, needs to be made clear to
him, to speak directly to him. It' s impressive, as all
the employees say, when you' re in the recruitment, I always get
used to asking how you like to be directed, talk to me clearly,
don' t turn around, don' t make me round what they'
re going to tell me, tell me what they' re going to tell
me, tell me and don' t give me so many turns. You
know how unpleasant, how stressful it is to go and ask for a permit
and question the reality of the permit and put you to explain something that is
personal, something that is intimate, that I don' t have to explain
here, but I was going to ask you one has to be detailed beyond
reasonable, not in any way, because that' s what you' re
saying here. I don' t trust anyone. Here, I don'
t believe in anyone. Here you have to talk like when you' re
going to look for the birth certificate or you' re going to look for
something to the state that has to go with a paper package so that you
can deliver it and prove that you are you. Or when you' re
going to claim to a company that that' s horrible stressful, you'
re going to look for a guarantee and you have to tell you what time
virus you were on. Show me the bill, show me the original and
let me see maybe you got it wrong. I mean, all the feeling
it conveys to you is that it' s a lie, that it'
s a lie. So how do you think you feel about a human being
then, in the middle of a climate, in the middle of a non
- flowing work environment, which is not pleasant. There are communication problems.
There are communication problems. There are communication problems. When you, for example,
on a Friday, tell people that you have to come on Saturday and
here you only work from Monday to Friday, or when you give some instructions
that give the feeling. I repeat, the last one who knew that was
the same leader, the leader didn' t know. Then you have to
learn how to plan. People feel good in frank communication, in open,
direct, sincere and honest communication. It' s called integrity. When I
say something, that means what I' m saying. I' m not
saying anything wrong. Therefore, communication has to be two- way and it
must be horizontally vertical, that is, an employee must have the feeling and
a child hear it well and a wife feel that in this job, in
this department, in my house, you can say what you have to say,
when you have to say it and when you want to say it,
and that does not imply any sanction and that you call me hot with the
boss. In fact, in family businesses and in many companies you know which
employee you will have the most problem, which is sincere and frank. That
' s the tradition, that' s the tradition, that' s the
one that' s going to have trouble, because that' s the one
that makes the boss difficult. Why does that make it difficult, because he
studies, he knows about it. So I don' t understand the problem
of recognizing that whoever you are leader and manager doesn' t mean he was
the one who knows the most about the problem and the technical point. But
right there' s the problem. Don Luis, the leader, the boss.
For that communication to be as you describe it, you have to start
from there, you have to be very clear about what you want to communicate
clearly and that your employees. From then on all the alternates can understand it
and they can replicate that. But many times we face a leader for fear
of perhaps losing the job, the job, because you used the family.
Sometimes you don' t answer the bad goes because Dad, but sometimes you
don' t know that you don' t have the right reason for exact
fear, and you keep quiet and make him see that you understood, when
you really didn' t understand and there you form to be definitely yes,
I mean, there' s that feeling of that fear of freedom and,
obviously, that human nature, because it reacts and realizes that the other one
is upset, because it' s not just that I' m going to
lose the job. How you are going to feel in a closed environment,
small where you say something to the boss, then already the next day,
good day, how you are, well, thank you i e greet you,
good day, how you are in a tone either, a strong bull,
then how will that environment be. What the compañeros are going to tell
you then what the message is To the compañeros who are next door who already
saw what happened to Eduardo, it really went away. Then he saw already
you' re looking, so that environment is created. Then communication is definitely
called glue. What unites because we have said that human nature, that the
human being is relational. A person is happy, free, spontaneous, creative,
when he has that feeling of being able to express, of expressing freely,
of being able to say what he has to say without any problem.
There' s the feeling. I don' t know why human beings believe
that everyone has to agree with everyone and that we all have to agree with
everything. But that' s not possible. It' s not a choir.
We' re not singing in chorus. And besides, among the choirs
there are also different voices, exactly for the first voice, a voice exactly
so that unity can be heard. Then pay attention. Finally, complex that
and for you what you work on that makes you understand that boss who is
wrong in his form of communication. Look at the wonder of communication in that
department you were working on. We' re still working and the interesting thing
is that it was virtual. I mean, the leader isn' t in
the country, I mean, I had to work in a virtual way,
the other face- to- face, then bring him together. I think
that in August well and the country then we' re going to gather him
physically. But one of the team' s troubles here is they work.
They support another department and a young woman nineteen, twenty years says I ask
her what they are, how you feel, what is the situation with you
that has some discomfort yes. My problem is, he' s the other
department. The others call you at 5: 00 to order. All right,
everybody' s hanging on to that and I' m thinking what I
' m thinking, but why do you say them? The client thinks we
' re one here and you say they are. That' s a critical
issue in companies, where sales always complains about warehouse. Those people are slow,
but like you say those people, they' re other people. Then
the message of the one the other says in the background is transmitting to others,
wanting to say I am the good one. They' re the bad
guy. It' s just that here' s such a department, those
people are a honey serum, but how do you talk about those people?
So the boss of that doesn' t realize that there' s one communication
problem you' re talking about, but it' s that they' re
not others, because I ask them and if you don' t listen to
that one they say and it looks bad for the client what the client is
going to say what they were or what you were? Not the client is
not going to say it was either them or you. It was the company.
So, the employee, the owner, has to how we' re
going to communicate it here so that everyone understands that we' re one here,
we' re one, it' s not them, it' s
not us. Then, finally, communication and stress means that person, that
employee, who feels bad about the way the boss talks to him, about
the way and incommunity with the instructions, and not only the form, but
he has no choice. How does an employee feel about doing something that he
disagrees with and that his reason, his judgment, his experience tells him that
that is not the case, that he manages and has to handle it so
tell me how he will feel, how he will feel a person who constantly
has to do things, not only that he disagrees, but that he says
the logic, the reason for this business, of this institution. That'
s not the case, and you have to do it because the owner,
the boss, said it or the owner told those people who are subject to
that, to that bullying. That' s called stress, when you have
stress with a superior. There, unfortunately, the person, the employee,
has to strengthen himself, he has to empower himself and he has to talk
head- on about pantanating as he has to get bogged down, he has
to empower himself, because there is a low self- esteem in the background,
there is a low worth, there is a feeling that I can'
t, there' s a feeling that what I can do is how what
he can do say what he has to say, obviously, that I can
' t use the same strategy of the other, that is, the other
I use an aggressive non- assertive communication. I can' t respond aggressively.
I have to answer and tell you excuse me, but according to my
data, according to what I understand, according to what I believe, what
is to be done is this, this and this And the truth that that
is a complicated lawsuit. But to me, as a consultant, I worry
and ask and how well it is here that reality only that employee knows it
is here at the company No one else knows that that style of that manager
is like this, I mean nobody knows that there is a manager, that
there is a leader who uses non- assertive communication, that is, aggressive
with his employees, that is only is like a secret between the child who
is abused or the person who is abused and the abuser. And no one
else knows that. There' s a little bit of emotional intelligence to put
in. Also with that you and tell a boss this company goes to bar
because you good times and know that even the most interesting thing is that I
too have to work with leaders who are the employees who do not accept it,
who reject it and make it difficult leader because they promoted it, that
is, here are the four of you all and it turns out that you
have to promote one and Peter is absolutely convinced that it is him and they
chose Eduardo what happened to me how it will be clear. Maybe you have
other benefits. Lets see, right, right, let him see with that
hat and those dark glasses. So, in this world look at these two
phenomena. And therapy or not, coaching is always the same. You have
to empower yourself, you have to empower yourself and you have to learn then,
obviously yes, there are times when you have to train the employee or
the leader to use assertive language. No one was born in this world to
be stepped on, to be mistreated, to be not so, you cannot.
We' re here to be free. It' s called free will.
Each person has to assume the position that touches him and assume it.
No one is called to endure in the name of a salary two, but
because in the name that it is not right in any way. So he
added to that always have his own plan is always a decision. Just as
you decided to work here. So you can decide to leave and believe me
look at ninety percent of what they' ve gone or they' ve gone
find it in a better place. It' s always been looked at.
It' s true, that' s a reality that most, ninety percent
and then say my God. But why didn' t I leave before.
Exactly why I didn' t leave before. And believe me there is an
expression that is truly Christian Catholic. The one who seeks and the one who
touches is opened to you, but you have to search with certainty in your
heart and in your brain that you will find and you have to knock on
the blessed door with the absolute certainty that as my grandson does, that now
is complicating my life because the grandson no longer conforms, that the grandfather sees
him playing, already the vayle says on the back, grandfather stand up,
shoot me and until I do not stop, then look. You have to
have that feeling. The seeker finds and the toucher opens to him, as
well as everything that Jesus healed and that lady who had flow, who had
something and said just by touching his cape I will be healed and got into
the middle of the crowd, in the middle of everything and touched and Jesus
always said that it was not him the faith. He told you your faith
has healed you. So if you are experiencing a stress situation. In this
situation he seeks a solution, because this way he cannot live well. I
thank Don Luis Vinaya. Luis Vinaya, com Minaya, Rayita down. I
know or in instagram next week, because here again, Don Luis, already
with everything defined dependent on tranquility to work and to work definitively, that there
are many things that have had to see what is going to happen, what
knows is what will happen. One choice now.