1 00:00:00,040 --> 00:00:03,799 Well, look with us today. Do Luis, good morning, good morning, 2 00:00:04,000 --> 00:00:07,200 how you are. We' re pretty good. Yeah, I figured 3 00:00:07,280 --> 00:00:10,279 it out. Looks like the zero water last night got something wet for you, 4 00:00:10,519 --> 00:00:13,039 I think something provoked you. No, no, no, and it 5 00:00:13,080 --> 00:00:15,560 rained a lot last night, Don Luis, good sack, no, no, 6 00:00:16,239 --> 00:00:21,160 all quiet, before, no, during all that downpour I was giving 7 00:00:21,320 --> 00:00:28,879 a talk at a company in herrera. It didn' t feel absolutely right 8 00:00:28,879 --> 00:00:31,920 when you guys came out. When I go out well, I cross the 9 00:00:32,640 --> 00:00:37,880 first puddle I go into the luperon and see that a stopper that happens and 10 00:00:37,920 --> 00:00:41,240 I keep moving when I am in the lie, I am in a river 11 00:00:43,079 --> 00:00:45,560 in the lupin I stop side by side and see that there is no one 12 00:00:45,600 --> 00:00:48,920 else, there are two or three ahead. Within that is a small chariot 13 00:00:49,000 --> 00:00:53,280 and I blessed be God be my salvation. If this one comes out of 14 00:00:53,280 --> 00:00:57,679 here alive, this way, I' ll put four to four around here 15 00:00:57,679 --> 00:01:00,439 too, I' ll put everything he says about splintering. I turn all 16 00:01:00,479 --> 00:01:07,560 that on my vehicle and go out there blessed praying in the middle of a 17 00:01:07,599 --> 00:01:11,519 river the light peron. That' s lonely. I mean, there was 18 00:01:11,599 --> 00:01:15,719 a big truck in front of me and that cart. So, when I 19 00:01:15,719 --> 00:01:19,680 ' m out of all that, like, ten minutes, let it go 20 00:01:19,680 --> 00:01:21,400 that I was alone, I mean, just keep dangling with my wife. 21 00:01:21,439 --> 00:01:26,760 There he throws himself, he knows swimming, because there only one goes out 22 00:01:26,760 --> 00:01:27,439 and says well, I' m already in the middle. But that' 23 00:01:27,480 --> 00:01:30,680 s the big problem I want to have. But I' ve been surprised 24 00:01:30,760 --> 00:01:34,840 that in large showers it hasn' t been filled with water, but sometimes 25 00:01:34,280 --> 00:01:41,159 it happens like last night and that two drops fall year was a strong downpour 26 00:01:41,280 --> 00:01:44,439 and it floods enormously. I remember in the two thousand and twelve that boys 27 00:01:44,480 --> 00:01:49,799 came out in Kayak. Yeah, about Jack in the operon is complicated. 28 00:01:49,959 --> 00:01:53,480 One might ask City Hall. It' s true, but there' s 29 00:01:53,560 --> 00:01:59,079 nothing that alerts you or you' re going normal and there, for example, 30 00:01:59,359 --> 00:02:00,760 it' s November 4th. What happens on November 4th. You think 31 00:02:00,760 --> 00:02:04,840 it' s a rain, yes, and a poet to the city. 32 00:02:06,040 --> 00:02:09,759 But, well, here we are. Let' s continue with the subject 33 00:02:09,800 --> 00:02:17,919 of organizational communication. Today the focus I want to give you is to use 34 00:02:19,080 --> 00:02:25,919 communication as a working tool, to think that communication is not talking, not 35 00:02:25,919 --> 00:02:30,240 correcting, not drawing attention or saying what you think or what you think at 36 00:02:30,360 --> 00:02:38,400 the moment. Communication as a working tool, means that the results that I 37 00:02:38,479 --> 00:02:43,280 have in my company, that what happens here has a lot to do with 38 00:02:43,319 --> 00:02:46,080 what is reported, with what is communicated, with what is told to employees. 39 00:02:49,800 --> 00:02:53,879 So, when it' s used as a work tool, it means 40 00:02:54,000 --> 00:02:59,919 that the owner should say month after month where we' re going, what 41 00:03:00,080 --> 00:03:02,639 ' s the course we' re going to have in this month, what 42 00:03:02,719 --> 00:03:05,159 ' s the strategy, what' s that we' re going to do. 43 00:03:05,360 --> 00:03:10,439 The world today is very convulsed, very fast, very unstable in terms 44 00:03:10,479 --> 00:03:17,719 of demand, in terms of services, there is too much lack. I 45 00:03:17,759 --> 00:03:23,240 ' m surprised the other day I' m on my way home and I 46 00:03:23,360 --> 00:03:27,199 want to buy an avocado because I didn' t buy it at the supermarket 47 00:03:27,199 --> 00:03:28,680 and they ask me for 150 pesos. It can be 150 pesos I make 48 00:03:28,719 --> 00:03:30,840 here a do here I' m going to do it. One kill my 49 00:03:30,879 --> 00:03:34,360 house, how long it lasts. An avocado paw vacate eron sones can be 50 00:03:34,360 --> 00:03:39,199 three six months and are of the wits. Then there' s instability. 51 00:03:39,360 --> 00:03:45,719 So an entrepreneur, a general manager, a leader, has to use communication. 52 00:03:46,159 --> 00:03:53,159 The human being always needs to know what is expected, where we are 53 00:03:53,639 --> 00:03:58,680 going, what they want from me today, but there is the feeling that 54 00:03:58,759 --> 00:04:00,199 the person has already been told what to do and how to forget that. 55 00:04:01,560 --> 00:04:06,719 Not normally. We need to explain the direction, we need to talk about 56 00:04:06,840 --> 00:04:12,639 the goals that everyone here is watching out for. I love the kind of 57 00:04:12,719 --> 00:04:15,240 ball game that when they' re going to make a move, they call 58 00:04:15,319 --> 00:04:18,839 the group that' s going to participate in the play and everyone knows what 59 00:04:18,839 --> 00:04:24,040 ' s going to happen to work in a company. Everyone, everyone must 60 00:04:24,240 --> 00:04:29,199 know what to do. But it' s not because they told him once. 61 00:04:29,279 --> 00:04:33,480 It must be repeated, it must always be said how I return, 62 00:04:34,439 --> 00:04:39,879 and I repeat when in baseball and football and in all that, when there 63 00:04:40,000 --> 00:04:46,199 is a particular play that we want to make, because everyone is communicated in 64 00:04:46,240 --> 00:04:48,360 terms of service, to the customer. I think that' s the biggest 65 00:04:48,480 --> 00:04:56,720 deficiency in this country. Definitely, people feel like they' re going to 66 00:04:56,759 --> 00:05:00,959 do the job they understand, they have to do. And that doesn' 67 00:05:00,959 --> 00:05:04,279 t touch me and that' s not the same. I don' t 68 00:05:04,319 --> 00:05:08,639 get paid. That' s what I' m here for. For that 69 00:05:09,680 --> 00:05:15,839 the famous expression of where such a thing is left in a large shop and 70 00:05:15,839 --> 00:05:18,759 the phenomenon of colon. They tell you around, they raise your arm and 71 00:05:18,959 --> 00:05:25,279 no one' s going to move you. And always commented here the owner, 72 00:05:25,319 --> 00:05:29,879 the General Manager, swears to God that all his employees offer good service. 73 00:05:30,680 --> 00:05:34,959 But he himself if you ask him when was the last time you talked 74 00:05:35,040 --> 00:05:40,959 about it, when was the last time he brought that team together to talk 75 00:05:41,000 --> 00:05:47,040 to him about that communication. Therefore, communication has to be used. We 76 00:05:47,120 --> 00:05:54,600 ' ve always said there are three key moments in every company, the monthly 77 00:05:54,639 --> 00:05:58,920 meeting where you say what happened. In the month yesterday we were at a 78 00:05:58,920 --> 00:06:02,439 meeting of that kind where the owner each gives accountability and there the owner realizes 79 00:06:02,480 --> 00:06:09,079 what is going on. I mean, you have to explain why he accomplished 80 00:06:09,199 --> 00:06:12,600 what he accomplished, why he didn' t. And that' s where 81 00:06:12,680 --> 00:06:16,399 you take advantage of it and the owner talks and explains. We have always 82 00:06:16,560 --> 00:06:25,639 said in the last century all entrepreneurs formed their base companies of sermons. Our 83 00:06:25,720 --> 00:06:29,839 generation. Then I' ll set you up. Some have their parents, 84 00:06:30,240 --> 00:06:34,959 indeed they are above fifty we were raised with sermons. And the manager, 85 00:06:35,600 --> 00:06:41,240 all managers who are more than forty- fifty, loves to lecture, teach, 86 00:06:41,720 --> 00:06:46,560 monest, correct. That' s not bad, but you have to 87 00:06:46,600 --> 00:06:49,759 tell him it doesn' t work anymore. What worked, that is to 88 00:06:49,959 --> 00:06:55,120 say we want to happen how we are going to do it, that is, 89 00:06:55,519 --> 00:07:00,639 communicate what you have to communicate in communication in the company. Yesterday I 90 00:07:00,720 --> 00:07:05,399 told a client that I was going to have a meeting to make a new 91 00:07:05,480 --> 00:07:12,720 manager known, introduce her to the team, and I said look introduce your 92 00:07:12,720 --> 00:07:19,000 manager. It' s called reporting a communication to report, and no later 93 00:07:19,120 --> 00:07:25,360 than three to five minutes. And that' s why you think you think 94 00:07:25,360 --> 00:07:28,480 you do. No. When you are giving information, you will report something, 95 00:07:29,519 --> 00:07:33,519 a decision that is exclusive, yours, a decision that corresponds to your 96 00:07:33,560 --> 00:07:40,160 position. You go and report it, it' s different. When you 97 00:07:40,199 --> 00:07:45,720 are going to communicate a strategy, something you want to achieve and want to 98 00:07:45,839 --> 00:07:51,879 hear the opinion of your employees, then sometimes companies complicate communication because it gives 99 00:07:53,040 --> 00:07:58,800 an information that the employee simply has to listen to and they put you to 100 00:07:58,839 --> 00:08:01,560 what you think you want. It seems that they become chaos then use communication 101 00:08:01,720 --> 00:08:09,360 to achieve it. That you want to achieve what you want, so that 102 00:08:09,639 --> 00:08:15,920 the employee can be well your job. But, above all, I end 103 00:08:16,000 --> 00:08:18,519 that part in a company. Who is the one who has to talk about 104 00:08:18,759 --> 00:08:26,560 values. Some of you who during your time as an employee participated in a 105 00:08:26,639 --> 00:08:30,079 meeting where you talked about values and all that, that is, in detail 106 00:08:30,120 --> 00:08:35,320 to see if you know or are employed just in case very well, if 107 00:08:35,320 --> 00:08:39,000 we have lost ourselves in the way. It' s not whole of something, 108 00:08:39,759 --> 00:08:46,120 no, but well they told me they were microphone entrepreneurs, microphone entrepreneurs. 109 00:08:46,600 --> 00:08:50,360 But those meetings where you talk, communicate. Look here and for us 110 00:08:50,399 --> 00:08:58,879 ethics is important, seriousness, compliance is important. For us it is important, 111 00:08:58,039 --> 00:09:05,120 that is, after admitting that it is communication- based and communication- 112 00:09:07,000 --> 00:09:11,440 based that for me the Head of the Owner' s communication with employees, 113 00:09:11,279 --> 00:09:16,919 such as the father and the children, for example, my children, the 114 00:09:16,919 --> 00:09:20,559 children of one. They must know everything you think, about drugs, about 115 00:09:20,679 --> 00:09:22,799 the crime of politics, and they must have heard you talk about it. 116 00:09:26,279 --> 00:09:31,000 I was raised with those sermons. It' s not you too, it 117 00:09:31,080 --> 00:09:33,759 ' s coming this way. Leave the door locked. You found it closed. 118 00:09:33,240 --> 00:09:37,279 Leave it locked. Don' t sit down. There' s his 119 00:09:37,320 --> 00:09:41,639 dad' s seat. You think that' s not a lie. Then 120 00:09:41,360 --> 00:09:46,559 someone in the company has to preach the values. You have to talk about 121 00:09:46,600 --> 00:09:50,080 it, you have to say what you appreciate, what you value. Obviously, 122 00:09:50,919 --> 00:09:54,759 don' t make the mistake of talking about seriousness and spend half an 123 00:09:54,799 --> 00:10:00,639 hour talking about seriousness or spending so much time or being brief, but price 124 00:10:00,679 --> 00:10:05,720 and concise where the biggest complication is. I now turn to another subject. 125 00:10:05,879 --> 00:10:11,600 Now let' s talk about the one who talks about language, even if 126 00:10:11,600 --> 00:10:13,399 you don' t believe it. There are two languages in a general sense, 127 00:10:13,919 --> 00:10:18,720 the language of the brain and the language of the heart. The language 128 00:10:18,759 --> 00:10:22,759 of which you believe companies are used regularly, the brain, the heart, 129 00:10:24,799 --> 00:10:33,000 the expressions of the heart. We' re on it next week. I 130 00:10:33,080 --> 00:10:39,200 talked to him. If we' re already going to make a decision the 131 00:10:39,200 --> 00:10:43,960 time he comes. Sales are low. We have a serious problem here. 132 00:10:45,000 --> 00:10:50,240 People are late here. Sales are low. There' s no effort being 133 00:10:50,320 --> 00:10:56,200 made here. Drivers neglect in vehicles and mistreat the vehicle that language of heart, 134 00:10:56,440 --> 00:11:01,600 or it is of brain, that heart is a language of heart. 135 00:11:01,840 --> 00:11:05,720 So, the language of the heart has the magic that everyone always looks good. 136 00:11:09,159 --> 00:11:13,320 We spoke tomorrow the bad size, but next week, if I told 137 00:11:13,480 --> 00:11:18,080 you that we will review your salary next week, in my time I said 138 00:11:18,120 --> 00:11:20,759 it in the week of the three Thursdays, you came to say that not 139 00:11:20,799 --> 00:11:24,600 in the week of the three Thursdays, then that language of the heart, 140 00:11:24,919 --> 00:11:31,360 that language that offends, that language that annoys and that language that does not 141 00:11:31,480 --> 00:11:37,279 reach anywhere and accomplish absolutely nothing, then the language that has to be used, 142 00:11:37,080 --> 00:11:45,559 that language of the brain. The language of the brain speaks of dates 143 00:11:45,679 --> 00:11:50,159 of hours, of day, of quantity and percent and fulfills them and obviously 144 00:11:50,279 --> 00:11:54,840 they meet the odds of meeting in. When you talk is when you talk 145 00:11:54,919 --> 00:12:03,159 to the brain, because the brain tomorrow at ten I call you not talk 146 00:12:03,399 --> 00:12:07,240 tomorrow strategies. We' re on it, but what does it mean we 147 00:12:07,240 --> 00:12:09,360 ' re on it. Look, what I' m saying is that this 148 00:12:09,480 --> 00:12:16,279 situation here working here is complicated, but what' s complicated is that it 149 00:12:16,480 --> 00:12:18,840 ' s all working here, it' s all complicated here. It' 150 00:12:18,919 --> 00:12:22,039 s all hard here. They don' t listen to one here. So, 151 00:12:22,120 --> 00:12:26,600 obviously, be a language of his heart, so the language of the 152 00:12:26,679 --> 00:12:31,080 heart will never get anywhere. And, in fact, the language of the 153 00:12:31,480 --> 00:12:37,200 heart when two people argue, fight and have a difference, and because they 154 00:12:37,559 --> 00:12:43,320 use a language of the heart then you have to learn to use the language 155 00:12:43,320 --> 00:12:48,799 of the brain. The language of the brain demands questions. Tomorrow we' 156 00:12:48,879 --> 00:12:54,120 ll talk about what time, what we' ll talk about the plan. 157 00:12:54,360 --> 00:12:58,639 We said we were going to check that out next week exactly what day, 158 00:13:00,759 --> 00:13:05,360 what time who participate. So it' s important to master that. Look 159 00:13:05,919 --> 00:13:09,480 whenever there are conflicts, there are differences, there is discomfort in the middle, 160 00:13:09,519 --> 00:13:16,200 there is a use of a language of the heart, as long as 161 00:13:16,279 --> 00:13:22,559 we manage that paradox more interesting times I have to work entire departments involved in 162 00:13:22,679 --> 00:13:28,519 conflict. When we start moving everything for the brain, it turns out that 163 00:13:28,639 --> 00:13:31,679 not everything is agreed, that everyone says what they say is not incompatible, 164 00:13:33,080 --> 00:13:39,440 but what they are telling you. It' s not incompatible with what you 165 00:13:39,600 --> 00:13:43,600 say then. They know the expressions. It' s not what you say, 166 00:13:45,039 --> 00:13:46,120 it' s how you say it. It' s not what you 167 00:13:46,159 --> 00:13:50,080 ' re asking me for, it' s how you ask for it then. 168 00:13:50,639 --> 00:13:56,559 Obviously, that the language of the heart is an emotional language in its 169 00:13:56,039 --> 00:14:01,240 subjective language and is a language that will not always go beyond an excuse. 170 00:14:01,559 --> 00:14:07,000 It' s reasonable that you can understand, but you have to move to 171 00:14:07,159 --> 00:14:11,679 a language of the brain, which is an objective language, it' s 172 00:14:11,679 --> 00:14:16,039 a rational language. Don' t tell me that' s hard. Explain 173 00:14:16,159 --> 00:14:22,000 to me the best then. In conclusion, today' s leaders have to 174 00:14:22,600 --> 00:14:28,039 develop. They have to develop much their communication ability, not only to speak 175 00:14:28,120 --> 00:14:33,000 nice, not only to convince, not only to know how to communicate an 176 00:14:33,720 --> 00:14:39,639 idea, but to learn to listen and say what they have to say. 177 00:14:41,000 --> 00:14:46,440 Sometimes you go to meetings that are going to correct, there' s a 178 00:14:46,559 --> 00:14:48,559 problem and you look at it and you know, as the Americans say, 179 00:14:48,720 --> 00:14:52,960 what' s the point. I love that American expression or it' ll 180 00:14:54,039 --> 00:14:56,879 be someone else turns around and you say, but what' s the point? 181 00:14:56,679 --> 00:15:01,200 What' s the point? My oldest son is and the oldest always, 182 00:15:01,399 --> 00:15:03,600 but he told me where we' re going, where you want to 183 00:15:03,679 --> 00:15:07,879 go, what the point is. Don' t give me that much turn, 184 00:15:09,639 --> 00:15:11,879 which is exactly landy, so let me borrow the vehicle. Not you 185 00:15:11,399 --> 00:15:18,159 anymore, we' re done Look how fast, you saw how fast then 186 00:15:18,320 --> 00:15:22,480 it' s always that part. That' s terrible, terrible. At 187 00:15:22,480 --> 00:15:31,399 meetings, hear meetings wrapped in the language of the heart, they last twice 188 00:15:31,480 --> 00:15:39,600 as long as they really should last. I remember in one that those meetings 189 00:15:39,600 --> 00:15:43,639 were famous, because they were monthly and I was from the capital, whole 190 00:15:43,679 --> 00:15:48,399 of all the vendors, and that meeting you didn' t believe, I 191 00:15:48,519 --> 00:15:52,679 had breakfast and had my mother' s food so long. After we intervened, 192 00:15:52,720 --> 00:15:58,320 I left it to her at breakfast level And it' s true, 193 00:15:58,840 --> 00:16:04,120 not to exaggerate, but look at 80 percent of the meetings that I notice 194 00:16:04,200 --> 00:16:07,799 I have to go and watch, because it' s part of my job 195 00:16:07,879 --> 00:16:11,919 that you guys have here. You guys, I' m taking notes, 196 00:16:11,320 --> 00:16:15,159 I' m taking notes. I' m not telling you, look how 197 00:16:15,440 --> 00:16:18,639 long it took a memory a guy was the time the whole meeting had to 198 00:16:18,639 --> 00:16:23,080 last. It' s all the worst. Sometimes at those meetings, the 199 00:16:23,120 --> 00:16:26,639 leader doesn' t stop him. I mean, in a meeting, there 200 00:16:26,639 --> 00:16:30,799 ' s got to be someone to tell you I understand. So there' 201 00:16:30,840 --> 00:16:36,639 s people like you take advantage of it, like we have a campaign and 202 00:16:36,720 --> 00:16:41,360 it starts and turns and turns and turns and then, especially dona margarita who 203 00:16:41,440 --> 00:16:42,320 doesn' t understand anything about what she' s saying. And she' 204 00:16:42,320 --> 00:16:48,000 s got to throw all that crap out of a guy she doesn' t 205 00:16:48,039 --> 00:16:51,639 understand anymore because she' s already accounting. So that kind of marketing or 206 00:16:51,799 --> 00:16:59,879 storage. And then all those situations have to do with communication. Understand language 207 00:17:00,039 --> 00:17:07,119 in heart enterprises. It' s a waste. It' s an extraordinary 208 00:17:07,119 --> 00:17:11,920 waste. And the worst thing that the more annoying the owner is, the 209 00:17:11,079 --> 00:17:15,720 more upset is someone you think will happen, that there will be more, 210 00:17:15,720 --> 00:17:19,440 will speak more, but 80 percent is a language that will cord you heart. 211 00:17:22,440 --> 00:17:26,279 The language of the heart serves to fall in love or to hate. 212 00:17:26,279 --> 00:17:32,680 Truth say, two two lovers are perfect in heart And that goes in band 213 00:17:32,799 --> 00:17:37,519 And I love your eyes, your blue eyes and I' m happy with 214 00:17:37,519 --> 00:17:41,160 you. Yeah, but that' s a language that' s subjective and 215 00:17:41,200 --> 00:17:44,880 lasts as long as it lasts. The cotton in the exact mouth is going 216 00:17:44,920 --> 00:17:48,759 to be borito and beautiful while you' re hearing it. That' s 217 00:17:48,839 --> 00:17:53,400 why there are people who don' t really like it for a month and 218 00:17:53,480 --> 00:18:00,359 it' s a lot like this that look at communication, but as a 219 00:18:00,559 --> 00:18:06,440 working tool so that you can use it you can achieve what you want to 220 00:18:06,440 --> 00:18:10,880 transmit, what you want to transmit and, above all, learn to talk 221 00:18:10,920 --> 00:18:11,119 to the brain, example, that Alberto sometimes says to touch those topics. 222 00:18:11,519 --> 00:18:17,519 One of the serious problems that a woman has with her husband is that the 223 00:18:17,599 --> 00:18:23,000 annoying and uncomfortable woman speaks with her heart and then I don' t know 224 00:18:23,519 --> 00:18:30,079 if they knew Peter that he has many gender tips. The man, the 225 00:18:30,160 --> 00:18:36,960 married adult man, has the ability to process seven words. You know then, 226 00:18:37,319 --> 00:18:40,599 when a woman starts to talk, talk, talk, talk, when 227 00:18:40,960 --> 00:18:44,839 she goes for twenty- five words, the man starts then how the search 228 00:18:44,920 --> 00:18:49,000 engines stay, the Internet. The man stays buffring to the books looking at 229 00:18:49,160 --> 00:18:52,839 ten minutes and this man starts to see for the sides, to see where 230 00:18:52,839 --> 00:18:56,440 he' s going to escape, to see why he looks at the phone, 231 00:18:56,640 --> 00:19:02,599 to see if it rings, to see if anything releases it. And 232 00:19:02,680 --> 00:19:07,440 it' s that man' s ability is brain capacity, that is to 233 00:19:07,480 --> 00:19:10,640 say that you don' t pull me out, that I' m bored, 234 00:19:11,319 --> 00:19:14,640 that you already after she finishes all that stuff, he stands up and 235 00:19:14,720 --> 00:19:15,480 she says and you' re not going to do anything. I just didn 236 00:19:15,519 --> 00:19:19,680 ' t understand anything. Then I always tell the woman if you want to 237 00:19:19,960 --> 00:19:26,039 get your man to do what you want. Seven words. Friday I want 238 00:19:26,160 --> 00:19:33,279 to go out to the movies right now and not tell her that you never 239 00:19:33,839 --> 00:19:37,359 get all that litany out of me. Then the language of the brain has 240 00:19:37,799 --> 00:19:44,079 that wonder. If you want to induce someone to do something, obviously use 241 00:19:44,240 --> 00:19:48,319 the brain, but you have to make that person' s heart happy. 242 00:19:49,079 --> 00:19:53,920 It' s a paradox that means you' re going to be heard and, 243 00:19:53,960 --> 00:19:57,039 for example, that' s the magic of psychology. It works. 244 00:19:57,240 --> 00:20:02,279 If the patient likes me, that is, if the patient feels comfortable with 245 00:20:02,359 --> 00:20:11,359 me, feels good, feels comfortable, feels safe with me. That means 246 00:20:11,480 --> 00:20:18,319 your heart is happy, your heart is open. And that' s why 247 00:20:18,400 --> 00:20:22,880 whatever I tell you is important, people assimilate it, assimilate it. But 248 00:20:22,920 --> 00:20:26,759 that' s why. But I have to talk to the brain, I 249 00:20:26,759 --> 00:20:33,480 mean, you have to do this kind of thing, because that game is 250 00:20:33,559 --> 00:20:37,160 the paradox of the world. I mean, if you want to get to 251 00:20:37,240 --> 00:20:42,319 a people' s heart, you have to get that heart open. And 252 00:20:42,400 --> 00:20:47,200 then, if the heart is open, then you already have to use your 253 00:20:47,359 --> 00:20:55,119 brain straight, because the human brain to act well, has to understand and 254 00:20:55,200 --> 00:21:02,359 whatever you tell it has to be logical. That' s why, when 255 00:21:02,440 --> 00:21:07,279 for man, the male that' s those female explosions doesn' t make 256 00:21:07,279 --> 00:21:12,319 any sense. He has no ability to hate him well to analyze and interpret. 257 00:21:12,519 --> 00:21:18,720 It' s the only thing you do understand is upset now why and 258 00:21:18,799 --> 00:21:25,519 what I have to do to take that away from you I say my heart 259 00:21:25,559 --> 00:21:27,920 will, because he told me I' m going to do da victor' 260 00:21:27,920 --> 00:21:33,920 s analysis. He told me all your pressure. There are also people who 261 00:21:33,000 --> 00:21:41,839 are so worse how cute and it' s telling me, if it doesn 262 00:21:41,960 --> 00:21:45,039 ' t change your habit, your issues. So, bottom line, learn 263 00:21:45,680 --> 00:21:52,440 how to use, learn how to use communication one as a working tool. 264 00:21:52,599 --> 00:21:59,720 Work tools means to get others to do whatever you want, but you have 265 00:21:59,759 --> 00:22:04,480 to keep everyone in the company informed, everyone in a company should know what 266 00:22:04,640 --> 00:22:11,440 the owner thinks and what you think here and what we want here. And 267 00:22:11,480 --> 00:22:15,279 that must be said as the priest of the Mass that always says, we 268 00:22:15,319 --> 00:22:21,240 convince ourselves to repent of our sins, that is, there is a part 269 00:22:21,240 --> 00:22:25,000 that must be repeated. I just come back and I repeat you don' 270 00:22:25,079 --> 00:22:27,920 t have to repeat that for an hour and a half short, precise and 271 00:22:27,920 --> 00:22:32,880 concise hour. And finally, obviously, the employee has to see you doing 272 00:22:32,960 --> 00:22:37,319 exactly what you said, because you have to see that dad might throw away 273 00:22:37,359 --> 00:22:41,000 that butrate that you have to talk truth and that you can' t talk 274 00:22:41,039 --> 00:22:47,759 lies and the phone rings. If I' m not here with German pussy, 275 00:22:48,400 --> 00:22:55,039 then, like that, you have to have consistency in that part and 276 00:22:55,279 --> 00:23:00,400 learn to speak with your heart and learn to talk with your brain and you 277 00:23:00,640 --> 00:23:06,359 have to know what it takes right now. There will be with the heart 278 00:23:06,480 --> 00:23:10,799 or the brain. So that' s the one to use as a tool. 279 00:23:10,920 --> 00:23:17,200 I know when I have to appeal to tears when coughs want to accomplish 280 00:23:18,039 --> 00:23:22,480 something imploring and then you use a language is particular, because that' s 281 00:23:22,480 --> 00:23:29,079 your intention, but you have to learn to use that if you want to 282 00:23:29,200 --> 00:23:30,640 succeed, use your brain. Okay. I thank Don Luis Minaya. We 283 00:23:30,680 --> 00:23:34,359 wish you happiness at this of the week and I think it is opportune. 284 00:23:34,400 --> 00:23:40,720 Yeah, Don Luis, you think about buying yourself a jesky or a yes 285 00:23:41,519 --> 00:23:44,240 definitely good rain season on the street. You put here what you live in 286 00:23:44,279 --> 00:23:47,680 the center of the cities makes you complicated. Instead of a cat, what 287 00:23:47,839 --> 00:23:49,880 you have to have a tube and how it' s a jiner, a 288 00:23:51,319 --> 00:23:53,759 truck tube, you, you inflate it and it' s exactly where it 289 00:23:53,799 --> 00:23:57,839 ' s going to be. Don Luis, ah beloved father, no. 290 00:23:57,839 --> 00:24:03,440 No. Last night' s experience impressed me because I came to realize I 291 00:24:03,640 --> 00:24:07,000 was already in the mess, I was in there, I couldn' t 292 00:24:07,000 --> 00:24:11,799 back out. So, luckily, everything went well, yes, but nothing. 293 00:24:11,079 --> 00:24:15,200 Next time, don Luis, I' ll definitely get it back. 294 00:24:15,839 --> 00:24:17,720 You turn around.