WEBVTT

1
00:00:05.440 --> 00:00:14.039
Ripped off news, you need advice
who you don't have, come running just

2
00:00:14.160 --> 00:00:20.199
as fast as we can. Show
Shooter's gonna help. Come man, this

3
00:00:20.879 --> 00:00:33.280
is the Troubleshooter Show now, Tom
Martino, Welcome, Welcome to the show,

4
00:00:33.359 --> 00:00:35.960
the only, and I mean that, the only show of it's kind.

5
00:00:36.000 --> 00:00:40.600
We're here to solve problems, answer
questions, take complaints. We're gonna

6
00:00:40.600 --> 00:00:43.840
try to make your life just a
little bit better. It's very easy to

7
00:00:43.880 --> 00:00:47.640
be part of this show. You
simply dial three H three Martino. You

8
00:00:47.679 --> 00:00:50.880
can do that anytime day or night. And by the way, I want

9
00:00:50.920 --> 00:00:54.600
you to tell your friends, your
neighbors if they've been ripped off by a

10
00:00:54.679 --> 00:01:00.679
contractor or possibly have an extremely bad
landlord and need help of any kind.

11
00:01:00.320 --> 00:01:04.400
This, my friend, is the
show for you. I do believe.

12
00:01:04.439 --> 00:01:07.000
Hey, Shannon, jump in real
quick. I jumped in. I see

13
00:01:07.040 --> 00:01:14.280
Tommy jumping around at his own studio. Hey, come on, I think

14
00:01:14.319 --> 00:01:18.680
it's uh. Mike Robinson did it
his let me get you change nothing,

15
00:01:18.799 --> 00:01:23.879
nothing, shame Shut up. Mike. Mike's energy did it. He came

16
00:01:23.920 --> 00:01:30.159
in from Colorado springs from smith fluming
heat and cooling electric and everything. I

17
00:01:30.200 --> 00:01:34.480
think he even does your lawns.
No, no, I'm just kidding.

18
00:01:34.079 --> 00:01:38.079
Anyway, Mike is here, and
uh, we're gonna talk a little bit

19
00:01:38.079 --> 00:01:42.680
about this time. Did you know
he is one of the fastest growing businesses

20
00:01:42.959 --> 00:01:47.959
in the country, in the country, Yeah, yeah, yeah, I

21
00:01:48.000 --> 00:01:51.799
mean as far as the growth they've
had. And Mike, how many of

22
00:01:51.799 --> 00:01:56.120
those pink vans do you have a
roaming around the springs now? Yeah,

23
00:01:56.120 --> 00:02:00.560
we're we're up to about seventy eight. No, no, come on.

24
00:02:00.400 --> 00:02:05.519
And I like to say I knew
him when he was just well, not

25
00:02:05.719 --> 00:02:09.400
starting, but almost. I knew
him when he played for the Canadian Football

26
00:02:09.479 --> 00:02:12.800
League, that's right. We were
just talking about that. And as a

27
00:02:12.840 --> 00:02:15.840
result of that, I don't know
if I should tell people. Can I

28
00:02:15.879 --> 00:02:21.400
tell him he had to have both
hips replaced recently? Mike? You actually

29
00:02:21.520 --> 00:02:23.800
that was because of your football days
for real. Yeah, that's what the

30
00:02:24.199 --> 00:02:29.800
doctor's telling me, that it'd been
a long time, long time getting beat

31
00:02:29.879 --> 00:02:32.199
up and it was just time.
So yeah, I feel one hundred percent

32
00:02:32.280 --> 00:02:36.400
better now, man. But he
just had it done like last month,

33
00:02:36.439 --> 00:02:38.400
for God's sakes, and he's walking
around like a champ. He had both

34
00:02:38.400 --> 00:02:44.599
of them done, and wow,
you know, I had that spinal implant

35
00:02:44.639 --> 00:02:47.800
plant in August. So I'm on
my sixth month and it's been great.

36
00:02:47.960 --> 00:02:52.520
So anyway, we're going to go
to the phones. Otherwise, if I

37
00:02:52.560 --> 00:02:55.520
get stuck talking about ailments, I'll
be uh, it might be a while.

38
00:02:55.840 --> 00:02:59.560
So here's the number three oh three
Martino, three oh three six two

39
00:02:59.639 --> 00:03:05.520
seventy four sixty six. You can
call back twenty four to seven and you

40
00:03:05.599 --> 00:03:08.680
can leave a message if we're not
if we don't pick up, and then

41
00:03:08.759 --> 00:03:12.039
we'll get back to you and get
you on the show. The other one

42
00:03:12.080 --> 00:03:16.800
is you can call straight through at
three oh three seven one three talk three

43
00:03:16.879 --> 00:03:23.400
oh three seven one three eight two
five five and welcome to the show.

44
00:03:23.080 --> 00:03:29.280
We talk about everything really to do
with your heart, mind, and pocketbook.

45
00:03:30.240 --> 00:03:37.439
And it's really great because nowhere else
are these things discussed, not on

46
00:03:37.520 --> 00:03:40.400
social media, not in radio,
not on TV. Well, I guess

47
00:03:40.439 --> 00:03:46.800
you do have some some people that
do some consumer stories on TV do a

48
00:03:46.840 --> 00:03:52.639
pretty good job. And right now
we're going to talk to Marie about an

49
00:03:52.639 --> 00:03:55.919
eviction from a mobile home. Now, I want to just say something.

50
00:03:57.199 --> 00:04:00.759
Evictions with mobile homes are a whole
dear for an animal, a whole different

51
00:04:00.759 --> 00:04:06.919
animal. They're special rules because people
invest in a mobile home. Unless they're

52
00:04:06.960 --> 00:04:12.280
just renting a mobile home, then
it becomes a normal eviction. If they

53
00:04:12.400 --> 00:04:15.240
own the mobile home and they're trying
to get the mobile home out of the

54
00:04:15.319 --> 00:04:17.920
park, it's a whole different deal
here. So, Marie, what's going

55
00:04:17.959 --> 00:04:24.839
on with you? So? As
I was saying, my son and another

56
00:04:25.800 --> 00:04:30.560
kid had got into an incident here, and since my son didn't get charges

57
00:04:30.560 --> 00:04:33.480
pressed on him because there's not enough
evidence to prove that it was him,

58
00:04:33.920 --> 00:04:38.160
okay, were they in a fight? Is that what happened or is that

59
00:04:38.199 --> 00:04:43.240
what was alleged? Yeah? And
this was at your mobile home park?

60
00:04:43.959 --> 00:04:48.759
Yes? Okay? And was the
kid living? Does the kid live there?

61
00:04:48.839 --> 00:04:54.240
And does your son live with you? My son lives with me part

62
00:04:54.279 --> 00:04:59.319
time. We have fifty to fifty
custody with his dad. Okay? Now,

63
00:05:00.240 --> 00:05:04.639
and and do you own the mobile
home I'm buying it? Yes?

64
00:05:05.240 --> 00:05:09.920
Okay? So is it new or
is it used? There's a reason I'm

65
00:05:09.959 --> 00:05:15.600
asking this it's used? Okay?
So did you already did you move into

66
00:05:15.680 --> 00:05:19.600
a used mobile home that was already
there? You assumed the least for the

67
00:05:19.680 --> 00:05:26.639
space and then started buying the home
with a loan yes, okay, I

68
00:05:26.639 --> 00:05:30.279
think what the problem is though,
they don't want her kid there. Well

69
00:05:30.319 --> 00:05:32.560
that could be yea, yeah,
it could be. Now, so has

70
00:05:32.600 --> 00:05:36.959
your son ever gotten into trouble before? No? Not here. No,

71
00:05:40.120 --> 00:05:46.000
I love that caveat well okay,
but that's the first time. How bad

72
00:05:46.199 --> 00:05:51.480
was this scuffle? What happened so
allegedly they said the little boy was the

73
00:05:51.480 --> 00:05:56.399
boy was pushed down and his shoes
were taken, and it was somebody wearing

74
00:05:56.399 --> 00:06:00.199
a ski mask and they've seen them
run this way, so automatically assumed it

75
00:06:00.279 --> 00:06:05.279
was my son, and so the
cops came and investigated. They said there

76
00:06:05.319 --> 00:06:10.439
was not enough evidence. Time didn't
add up for my son being at school

77
00:06:10.439 --> 00:06:14.120
and him walking home for him to
be here around this time. What did

78
00:06:14.199 --> 00:06:18.519
they say this ski mask guy did. They said that he went and pushed

79
00:06:18.560 --> 00:06:23.480
the little boy twice. He fell
on the ground, and they said there

80
00:06:23.519 --> 00:06:28.360
was two of them and that they
took the little boy's shoes. So the

81
00:06:28.399 --> 00:06:33.800
son is accused of this. How
old is your son? He's thirteen?

82
00:06:35.160 --> 00:06:40.079
Okay, that's weird. Okay,
So what did they so aswer this?

83
00:06:40.560 --> 00:06:44.399
What did they say to you?
They didn't tell me anything. In the

84
00:06:44.439 --> 00:06:46.360
officer called me and he said I
need to speak to you and your son.

85
00:06:46.399 --> 00:06:49.439
And I said that's fine, you
could come speak us. He asked

86
00:06:49.439 --> 00:06:53.240
me if I was home. I
said no, I'm at work. So

87
00:06:53.279 --> 00:06:58.120
they came in. He questioned my
son, he asked him questions, and

88
00:06:58.160 --> 00:07:01.000
then they he went back to the
There was no evidence that my son was

89
00:07:01.040 --> 00:07:04.560
where they said it happened. And
where's it? Was it a younger boy

90
00:07:04.680 --> 00:07:10.800
that he's accused of doing this too? Yeah? Okay? And does the

91
00:07:10.879 --> 00:07:17.199
younger boy identify him? No?
And was this inside the bounds of the

92
00:07:17.240 --> 00:07:21.839
mobile home park or was it outside
the bounds? It was inside. They

93
00:07:21.839 --> 00:07:26.720
said it happened by the clubhouse,
but when the officer reviewed the tape,

94
00:07:26.800 --> 00:07:31.439
they said they didn't see him there. Okay, why do they think it's

95
00:07:31.480 --> 00:07:34.639
your son? I mean, what
evidence if anything? Because they said they

96
00:07:34.639 --> 00:07:40.879
said they've seen him run towards this
way. Okay. So even though the

97
00:07:40.959 --> 00:07:45.079
police did not have enough evidence,
the park is saying we want you out

98
00:07:45.079 --> 00:07:47.360
of here. Is that right?
Mm hmm? Yeah. They they gave

99
00:07:47.360 --> 00:07:55.079
me a ten day noticed he's could
get out. Now, would you have

100
00:07:55.160 --> 00:08:00.439
to move your mobile home? That's
what they're asking. So their lawyers given

101
00:08:00.480 --> 00:08:03.120
me the options for them to either
you vict me or to sell in two

102
00:08:03.160 --> 00:08:11.480
months. My gosh, dang it. Where's it located in Lamplighter Village?

103
00:08:11.920 --> 00:08:15.759
Well, I'd like to see where
where is where there? Do this?

104
00:08:16.600 --> 00:08:18.680
Hold on? Mark, We're gonna
get let's get Brad O'Brien and see if

105
00:08:18.680 --> 00:08:24.639
you can bone up on the trailer
park laws. Hey, Marie, where

106
00:08:24.720 --> 00:08:31.720
is Lamplighter? It's off ninety second
in Pecos. Okay? What were you

107
00:08:31.759 --> 00:08:37.879
asking? Mark? I I don't
understand. If there's no police that agree

108
00:08:37.919 --> 00:08:41.519
that this kid did anything, I
don't know how they arbitrarily just say hey,

109
00:08:41.519 --> 00:08:46.799
it was him. That's the part
I'm missing. So the eviction notice

110
00:08:46.879 --> 00:08:52.840
is the reason they said. Basically, they put that my son's a threat

111
00:08:52.879 --> 00:08:56.559
to the mobile home park. Uh
huh, and that people felt threatened for

112
00:08:56.600 --> 00:09:01.120
their life. So this isn't his
first road you? Well? No,

113
00:09:01.360 --> 00:09:03.840
she said it was the first time
he's been in trouble there. Well okay,

114
00:09:03.879 --> 00:09:07.559
But once again, here's what I'm
missing. I don't understand if no

115
00:09:07.600 --> 00:09:11.960
one saw that it was him,
why can they just say hey, it

116
00:09:11.039 --> 00:09:16.000
was him? Yeah? And then
I said there was previous incidents before,

117
00:09:16.039 --> 00:09:20.320
And I'm like well, I was
never brought to my attention, and like,

118
00:09:20.960 --> 00:09:26.000
okay, what like, for example, what kind of previous incidents that's

119
00:09:26.120 --> 00:09:28.679
they won't tell me they want right, hold on, We're going to try

120
00:09:28.720 --> 00:09:33.240
to get an attorney on for this. Okay, hold on, and I

121
00:09:33.279 --> 00:09:35.960
want Tom. I got to ask
you something real quick here. Tom's on

122
00:09:37.000 --> 00:09:43.000
the line about your refrigerator. Is
mister Appliance the name of the repair shop,

123
00:09:43.840 --> 00:09:46.159
and is mister Appliance of Parker,
Colorado, Yes, sir? And

124
00:09:46.639 --> 00:09:52.480
is the issue with the quality of
repair or with cheating? Yes, sir?

125
00:09:52.960 --> 00:09:54.559
Yes. What happened was, you
know, it's a it's an en

126
00:09:54.639 --> 00:09:58.360
Wong unit, and so I figured
it's going to cost a little bit of

127
00:09:58.360 --> 00:10:00.919
money to fix it because it was
starting to go off to tamp Yeah.

128
00:10:00.960 --> 00:10:05.440
The unit's probably fifteen years old.
And so mister Pliance comes out and the

129
00:10:05.440 --> 00:10:09.639
guy keeps coming and coming and coming
to the tune of seven thousand dollars.

130
00:10:09.799 --> 00:10:11.879
Oh no, no, no,
no, no, hold on a second,

131
00:10:11.960 --> 00:10:15.000
God, I got to talk about
this. Hang on. I'm Tom

132
00:10:15.039 --> 00:10:18.320
Martine. We'll talk about this coming
up now. By the way, I

133
00:10:18.639 --> 00:10:24.480
got Mike Robinson with us from Smith
Plumbing Heating. What the official name,

134
00:10:24.879 --> 00:10:28.120
The official name plumbing, heating,
cooling, electric drains is that is all?

135
00:10:28.240 --> 00:10:31.960
Or why no dreams no drains?
We do dreams name okay? So

136
00:10:31.200 --> 00:10:35.360
okay? Now Smith By the way, Smith Smith is with us. He's

137
00:10:35.399 --> 00:10:39.039
mainly in the springs coming up to
Castle Rock. And by the way,

138
00:10:39.919 --> 00:10:43.320
just so you know, I'm wearing
his you see their their whole trademark is

139
00:10:43.399 --> 00:10:48.080
pink because he and his wife own
it his and he calls the wife his

140
00:10:48.120 --> 00:10:52.840
boss. So I got this pink
hoodie on cool looking, isn't it anyway?

141
00:10:52.159 --> 00:10:56.000
His wife looks a lot better in
those hoodies than you do. Yeah,

142
00:10:56.039 --> 00:11:01.639
well I got one anyway. Yeah, that's true. And by the

143
00:11:01.679 --> 00:11:07.200
way, waterpros dot net is another
company we love for great water at the

144
00:11:07.279 --> 00:11:13.919
kitchen sink for great prices. All
of their all of their systems, including

145
00:11:13.559 --> 00:11:18.960
water softening, is suffered very very
reasonable and the best at the lowest prices.

146
00:11:18.000 --> 00:11:28.320
That's waterpros dot net. Go with
a sure thing Denver's best roofer Excel

147
00:11:28.440 --> 00:11:35.240
roofing dot com. You don't pay
a cent until you're content than time for

148
00:11:35.279 --> 00:11:41.000
an insurance checkup free, no obligation. In comparison, call Compass insurance paying

149
00:11:41.039 --> 00:11:43.840
too much your coverage at dozens of
insurance companies. Find out now three O

150
00:11:43.960 --> 00:11:48.639
three seven to seven to one help. You'll think you're his only customer when

151
00:11:48.639 --> 00:11:52.360
you choose Frank durand the real estate
man dot com to list your home with

152
00:11:52.480 --> 00:12:01.200
Remax Alliance three three nine two zero
sixteen twenty two. Tom Martino, your

153
00:12:01.519 --> 00:12:09.399
troubleshooter did Were we able to get
Brad O'Brien are on it? Okay,

154
00:12:09.399 --> 00:12:15.200
we're working on it for Marie.
Hang on, Tom, how the hell?

155
00:12:15.399 --> 00:12:22.039
How the hell do you get an
appliance repair guy that keeps coming back

156
00:12:22.480 --> 00:12:26.039
and milking you like that? Now, start from the beginning, because I

157
00:12:26.159 --> 00:12:31.200
just delved into it a little.
Start from the beginning, Tom, Okay,

158
00:12:31.240 --> 00:12:33.799
great, Tom, I appreciate it. So based sure, last April,

159
00:12:35.080 --> 00:12:39.399
we have a Viking in wall refrigerator
unit, fridge and freezer, and

160
00:12:39.440 --> 00:12:43.240
it's Viking is a high end brand, yes, sir, and it's an

161
00:12:43.279 --> 00:12:46.159
inn wall unit. So it's I
said, okay. So, and so

162
00:12:46.600 --> 00:12:50.240
we noticed the refrigerator was going above
tamp and what month was that in twenty

163
00:12:50.279 --> 00:12:56.480
twenty three? That was April?
Okay, got it? So we we

164
00:12:56.679 --> 00:13:00.279
called mister appliants at Parker. They
showed that they're an appliance for they were

165
00:13:00.320 --> 00:13:05.039
represented for Viking, and so they
sent a guy out and we started this

166
00:13:05.559 --> 00:13:09.639
month after month coming out doing things, try this, try that, try

167
00:13:09.679 --> 00:13:13.919
this, try that, and we
ended up with aftermarket parts. We ended

168
00:13:15.000 --> 00:13:18.360
up with them taking the unit out
of the wall, damage in the cabinets.

169
00:13:18.679 --> 00:13:22.039
And at the time I didn't really
understand. I mean, it was

170
00:13:22.120 --> 00:13:22.840
like, well, it's a high
D unit. It's going to require her.

171
00:13:22.879 --> 00:13:24.559
It's like working on a portion.
I guess, I don't know.

172
00:13:24.799 --> 00:13:28.960
It didn't seem like it. What
was wrong? Is this the top compressor

173
00:13:28.200 --> 00:13:31.200
or bottom? Yes, sir,
it's a top compressor, yes, sir.

174
00:13:31.279 --> 00:13:35.399
Normally they have a compartment that you
can get to everything without pulling it

175
00:13:35.440 --> 00:13:39.240
out, so without taking it out, right, So we had our we

176
00:13:39.279 --> 00:13:43.120
had our cabinets damaged, and and
so it came after a while, it

177
00:13:43.159 --> 00:13:48.919
just became enough that we understood that
this guy didn't know what he was doing,

178
00:13:48.000 --> 00:13:50.919
and so we kept watching the bills
and my wife is paying these guys,

179
00:13:52.200 --> 00:13:54.879
Well, tell me some of the
things he did and for the price.

180
00:13:56.159 --> 00:13:58.320
Well, what he did was if
we look back through the invoices,

181
00:13:58.799 --> 00:14:01.559
you know, well, first he's
start and check it, like the caplary

182
00:14:01.559 --> 00:14:05.799
tubes or the compressor or this or
that, and so he keeps throwing different

183
00:14:05.840 --> 00:14:09.519
parts at the thing, and pretty
soon he's going to put a compressor in,

184
00:14:09.919 --> 00:14:11.440
and he's going to put an evaporator
coil in, and he's doing this,

185
00:14:11.519 --> 00:14:15.320
doing this, doing this, and
it's still sitting there, running at

186
00:14:15.360 --> 00:14:18.559
fifty degrees. And they came back
out again because they had taken it out

187
00:14:18.559 --> 00:14:20.440
of the wall put it back in
crooked, and I'm like, guys,

188
00:14:20.440 --> 00:14:22.480
I can't have this, you know, And I said, you need to

189
00:14:22.480 --> 00:14:26.279
look at the temph thing. So
they sent two guys out. After the

190
00:14:26.480 --> 00:14:31.200
sixth or seventh time, they managed
to straighten it back out. And during

191
00:14:31.240 --> 00:14:33.879
this time I had tried to call
the manager over there, and they never

192
00:14:33.919 --> 00:14:37.080
tell you how much did you?
Okay, hold on, hold on?

193
00:14:37.519 --> 00:14:41.240
How much did you spend? Total? Honest to goodness, was it seven

194
00:14:41.320 --> 00:14:46.240
grand? It's six six seven ninety
one dollars? And is it working?

195
00:14:48.200 --> 00:14:50.240
If that wasn't working, it's sitting
at fifty degrees And I'm like, I

196
00:14:50.240 --> 00:14:52.360
can't take this, So I called
wait, wait, is it work?

197
00:14:52.480 --> 00:14:56.679
Hold on? Clients? Did I
need to know this? Did they ever

198
00:14:56.720 --> 00:15:00.559
get it working. For the sixty
seven hundred bucks, they got it working.

199
00:15:00.799 --> 00:15:03.080
Ever, where do you stand now? Did you have to call someone

200
00:15:03.080 --> 00:15:09.320
else? I did so, so
we called over to Ferguson's kitchen in Bath,

201
00:15:09.360 --> 00:15:11.200
where we bought all of our kitchen
stuff. He referred me to a

202
00:15:11.240 --> 00:15:16.279
group called Promise Appliants. They said, there's one company that we trust and

203
00:15:16.320 --> 00:15:18.120
knows how to work on these things. They sent a guy out. He

204
00:15:18.200 --> 00:15:22.720
opens up the top container of the
refrigerator. The compressor is so hot.

205
00:15:22.759 --> 00:15:24.320
He goes, Tom, this is
going to start on fire. He goes,

206
00:15:24.360 --> 00:15:26.720
I got to shut this off.
So he shut it off and he

207
00:15:26.799 --> 00:15:31.039
goes, Tom, I'm going to
tell you. I don't know what this

208
00:15:31.080 --> 00:15:37.279
guy did, but he's got all
aftermarket parts in there. The Promise Appliants

209
00:15:37.320 --> 00:15:39.480
guy, sharp, guy, well
trained on these things. Is Tom,

210
00:15:39.519 --> 00:15:41.360
you never have to take this unit
out of the wall ever, I know?

211
00:15:41.480 --> 00:15:45.519
And he ended up have to take
everything out. I have all the

212
00:15:45.559 --> 00:15:48.600
parts in my garage. How much, hold on, how much did it

213
00:15:48.679 --> 00:15:52.639
cost you with Promise to get it
fixed? Forty seven ninety four and it

214
00:15:52.639 --> 00:15:56.279
would have been about a thousand dollars
cheaper. He said, if I didn't

215
00:15:56.279 --> 00:16:00.159
have to take everything out, and
I figured a thirty seven hundreds? Okay,

216
00:16:00.919 --> 00:16:06.120
so I assume that's fine. Did
they did he say you got zero

217
00:16:06.480 --> 00:16:10.320
value for the sixty seven hundred?
Or was he did he use anything that

218
00:16:10.360 --> 00:16:14.200
they did? He did, and
he said, Tom, I'm gonna he

219
00:16:14.240 --> 00:16:17.480
did what? No, No,
I need Tom. This is really important,

220
00:16:17.559 --> 00:16:21.759
okay, because you spent forty seven
hundred in addition to sixty seven.

221
00:16:21.840 --> 00:16:26.559
What I need to know is did
you get when we go after mister appliance?

222
00:16:26.919 --> 00:16:30.320
Did you get any value for the
sixty seven hundred? For example?

223
00:16:30.360 --> 00:16:33.120
Are there parts he did use?
He did not? He took them all

224
00:16:33.120 --> 00:16:38.519
out there in my garage. What
does mister I assume you called mister appliance?

225
00:16:38.840 --> 00:16:42.120
What do they say about bro?
I actually drove over there and went

226
00:16:42.159 --> 00:16:45.679
in to meet with them, met
with the girl at the counter. The

227
00:16:45.679 --> 00:16:47.919
guy wasn't in. I said,
you know, I've called this guy multiple

228
00:16:47.960 --> 00:16:49.519
times. I don't know who he
is. It's very hard to talk to

229
00:16:49.559 --> 00:16:53.240
anybody. I gave her the same
email that I sent you. I said,

230
00:16:53.279 --> 00:16:55.960
look, I don't want to go
to court over this, guys.

231
00:16:55.960 --> 00:16:59.120
I'd like to like to get this
resolved. I mean I'll even sit down

232
00:16:59.120 --> 00:17:02.279
and work it out, because stand
your business and I understand this kid's trying

233
00:17:02.279 --> 00:17:03.480
to fin Yeah, but what,
Okay, get to the bottom line.

234
00:17:03.519 --> 00:17:11.119
Did they did they cooperate with you
at all? Zero? No return calls,

235
00:17:11.240 --> 00:17:15.119
know anything. I actually ended up
trying to call last week. I

236
00:17:15.160 --> 00:17:18.720
called down to Waco, Texas,
where the headquarters for it looks like it's

237
00:17:18.720 --> 00:17:22.559
all just a franchise. Which one
are you dealing with? Aurora Littleton Parker?

238
00:17:22.599 --> 00:17:27.160
Who Parker? Mister appliance of Parker. Sometimes they're no one mark,

239
00:17:27.200 --> 00:17:30.440
They're just aggregators of leads, you
know, and then they send people out.

240
00:17:30.519 --> 00:17:33.440
Now there's there's a bunch of them
that I think it is a franchise.

241
00:17:33.519 --> 00:17:37.160
You know about the Mike, have
you ever heard of them? They

242
00:17:37.680 --> 00:17:41.119
hold on, hold On, see
hold on. Mike uses them, which

243
00:17:41.200 --> 00:17:45.480
means you could have some good franchisees
and some bad franchisees, right, Mike,

244
00:17:45.640 --> 00:17:49.680
Yeah, I use them for for
my appliances. They've always been in

245
00:17:49.720 --> 00:17:53.960
the spring, in the springs,
they've always been on time, reasonably priced.

246
00:17:55.240 --> 00:17:59.079
Uh wow, fix it right the
first time. So I was shocked

247
00:17:59.160 --> 00:18:02.240
that this didn't do it. Well, let's try to get the guy on

248
00:18:02.400 --> 00:18:06.200
from Parker that went out there and
apparently put in the wrong parts or whatever.

249
00:18:06.279 --> 00:18:11.880
Let's get his side of the story. Absolutely, I agree, And

250
00:18:11.480 --> 00:18:15.240
so they will do nothing for you? Is that the bottom line? I

251
00:18:15.240 --> 00:18:19.759
have received no return calls. I've
emailed, left messages, been to their

252
00:18:19.759 --> 00:18:25.839
office. Nothing. All right,
hold on, Tom, let's try to

253
00:18:25.880 --> 00:18:30.240
get them on. I'm going to
mark this pending and then Brad O'Brien is

254
00:18:30.359 --> 00:18:34.599
unavailable for this right now, so
you hang on, Marie. We need

255
00:18:34.640 --> 00:18:40.000
to figure out you're rights here this. I'll tell you one thing I think

256
00:18:40.079 --> 00:18:42.039
Marie needs to do, and I'm
not kidding here. I mean, if

257
00:18:42.079 --> 00:18:45.440
this kid of hers at thirteen years
old, is putting on a ski mask

258
00:18:45.720 --> 00:18:51.880
and running around him, if he
is, if he is for their shoes,

259
00:18:52.200 --> 00:18:56.920
she needs to have a sit down
with this kid. Yeah I don't

260
00:18:56.920 --> 00:18:59.559
believe. Yeah, but I don't
believe. I don't know, man,

261
00:18:59.720 --> 00:19:04.440
It's what I mean. But what
but Mark, okay, you're saying if

262
00:19:04.759 --> 00:19:10.079
so okay, if she says it's
not with the trailer park, just decide

263
00:19:10.519 --> 00:19:14.000
to take it all out on her
and her kid right now because they said

264
00:19:14.039 --> 00:19:18.319
there were previous incidents. I get
what you're saying she's never got a warning

265
00:19:18.359 --> 00:19:22.319
about previous incidents. I'm not sure. I want to ask her something,

266
00:19:22.599 --> 00:19:25.440
Murray, how old is your mobile
home park? Excuse me? Is your

267
00:19:25.440 --> 00:19:33.279
mobile home? It's the twenty sixteen. Okay. You know The reason I

268
00:19:33.319 --> 00:19:36.000
asked that is the older the home, the more they try to get rid

269
00:19:36.039 --> 00:19:37.480
of them so they can make room
for new ones. And I don't care,

270
00:19:37.559 --> 00:19:41.559
but that's the way it is,
right and like, so let me

271
00:19:41.599 --> 00:19:44.680
bring up another issue. So I
had when I first moved in here.

272
00:19:44.799 --> 00:19:49.319
My boyfriend applied and they denied him
and they told him that he couldn't even

273
00:19:49.359 --> 00:19:56.640
come visit me. Well, what
Zack had to doing that? There's something

274
00:19:56.680 --> 00:20:00.440
more going on. I think we
should call the mobile home park can try

275
00:20:00.480 --> 00:20:03.759
to what I'll call him over break, get me their phone number at the

276
00:20:03.799 --> 00:20:07.200
front desk or whatever they got cooked, and let's figure out what the hell's

277
00:20:07.279 --> 00:20:14.759
going on. Good idea. I'm
Tom Martino with by the Way Smithpink Trucks

278
00:20:14.799 --> 00:20:18.200
dot Com if you're in the Springs
or Castlerock area, Plumbing, heating,

279
00:20:18.240 --> 00:20:22.680
cooling, electric and we have more
coming up on the Troubleshooter Show. Frank

280
00:20:22.759 --> 00:20:26.720
durand the real estate Man is the
man is the only man I would call

281
00:20:26.880 --> 00:20:33.000
ever for his analysis of my home
before I listed, and then to list

282
00:20:33.039 --> 00:20:34.319
it. I'd use them too,
but that's up to you. There's no

283
00:20:34.359 --> 00:20:38.400
obligation. He'll tell you what you'll
make on that home, and he'll use

284
00:20:38.480 --> 00:20:44.000
thirty years of experience in all of
the elements that go into pricing a home.

285
00:20:44.200 --> 00:20:52.359
It's accurate and it's good. Frank
durand the real Estateman dot com go

286
00:20:52.480 --> 00:20:56.720
with a sure thing Denver's Best Roofer
Excel Roofing dot com. You don't pay

287
00:20:56.759 --> 00:21:03.519
a cent until you're content. Time
for an insurance check up free, no

288
00:21:03.640 --> 00:21:08.559
obligation. In comparison, call Compass
Insurance paying too much your coverage at dozens

289
00:21:08.559 --> 00:21:12.240
of insurance companies find out now three
O three seven to seven to one help.

290
00:21:12.400 --> 00:21:15.920
You'll think you're his only customer when
you choose Frank durand the real Estate

291
00:21:17.039 --> 00:21:21.440
Man dot com to list your home
with Remax Alliance three oh three nine two

292
00:21:21.519 --> 00:21:33.720
zero sixteen twenty two. Tom Martino
here, I'm looking up mobile home evictions,

293
00:21:33.759 --> 00:21:37.440
and you know it does take more
to evict someone in a mobile home,

294
00:21:38.160 --> 00:21:42.799
a lot more, But the reasons
are relatively the same, nonpayment,

295
00:21:42.880 --> 00:21:49.079
violation of rules and regulations, illegal
activity. So we're going to try to

296
00:21:49.079 --> 00:21:55.799
figure this swoot out and uh so, and then we were calling the appliance

297
00:21:55.880 --> 00:22:00.000
company to see what the hell is
going on there. I left a message

298
00:22:00.200 --> 00:22:03.200
with the mobile home park and I'm
dying to hear back from this other company,

299
00:22:03.240 --> 00:22:07.839
this refrigid air company. I mean, how do you spend that much

300
00:22:07.880 --> 00:22:11.680
money? Seven four hundred? Did
he say he allowed him to come out?

301
00:22:11.720 --> 00:22:14.519
I know they were out a few
times, but did he allow him

302
00:22:14.559 --> 00:22:17.799
to come out another time? How
many times did the guy allow him to

303
00:22:17.799 --> 00:22:22.640
come out and try to fix it? Tom? How many actual visits at

304
00:22:22.640 --> 00:22:27.480
your home the first one? How
many more? I'm going to I'm going

305
00:22:27.559 --> 00:22:30.799
to say seven, but I'm going
to go back and count, and that

306
00:22:30.839 --> 00:22:33.480
includes the first. Oh, that's
ridiculous. I can't think of anything.

307
00:22:33.519 --> 00:22:37.160
Then, I can't think of anything. You have the parts, You have

308
00:22:37.279 --> 00:22:41.680
the parts and can prove that they're
not Viking. I have all the parts

309
00:22:41.680 --> 00:22:45.640
in my garage. I had to
promise appliants guy put them together. They're

310
00:22:45.680 --> 00:22:48.519
not OEM, right, they're not
OEM. Who cares if they're OEM?

311
00:22:48.519 --> 00:22:52.759
It simply didn't fix it, right, I mean, who really cares well,

312
00:22:52.000 --> 00:22:57.079
because if you're a Viking approved appliance
or Thermidor or all of those,

313
00:22:57.440 --> 00:23:03.319
you pledged to use a e m
Yeah, but is he saying he is

314
00:23:03.400 --> 00:23:08.039
that? Yeah, Miking? They
show a Viking authorized repair guy on their

315
00:23:08.119 --> 00:23:10.880
list, you know, see look
at I say, okay, they're a

316
00:23:10.960 --> 00:23:14.960
Viking repair shop at mister plants.
Have them come over and if they maybe

317
00:23:15.039 --> 00:23:18.480
if if on an invoice it's says
you wave, you wave that and you

318
00:23:18.519 --> 00:23:22.319
want to save money. Maybe.
I don't know if any invoices say they're

319
00:23:22.319 --> 00:23:27.079
going to use an aftermarket part.
I think it's a very complicated argument.

320
00:23:27.160 --> 00:23:32.319
The guy can't fix it seven times, I think is a problem with it

321
00:23:32.440 --> 00:23:34.480
not I don't care what parts he
used. And then to goost the guy,

322
00:23:34.799 --> 00:23:41.319
Yes, Kelly, did you call
him? All right? Hold on?

323
00:23:41.480 --> 00:23:47.160
I want to go to Victor because
Victor is I have a special sympathy

324
00:23:47.279 --> 00:23:51.720
for Victor. Victor, go ahead, what's going on? Victor? Oh?

325
00:23:51.799 --> 00:23:56.440
I get some question about that company, the q Sekinetic. I already

326
00:23:56.519 --> 00:23:59.920
have a place of one on my
knees, and I get a lot of

327
00:24:00.039 --> 00:24:03.799
pain in their one. And after
go for the next one. I want

328
00:24:03.839 --> 00:24:07.440
to know it that thing and they
do it in work or not? Okay,

329
00:24:08.519 --> 00:24:18.839
the QC kinetics is regenerative therapy.
Okay, now that I know,

330
00:24:19.000 --> 00:24:22.759
I don't know a lot about QC
kinetics. Okay. Usually when they say

331
00:24:22.920 --> 00:24:33.720
regenerative medicine, what they mean is
PRP or stem cells or worse, what

332
00:24:33.880 --> 00:24:38.640
they call stem cells, which are
really donated fluid shipped into the clinic where

333
00:24:38.680 --> 00:24:45.039
there's virtually no stem cells. It
does have some regenerative properties, but in

334
00:24:45.559 --> 00:24:48.640
what all I'm saying is this depending
on what they actually use. And they're

335
00:24:48.960 --> 00:24:56.359
very very very sketchy on their website. They don't tell you exactly what it

336
00:24:56.559 --> 00:25:00.799
is. Okay, so they don't
they don't say anything. I'm looking at

337
00:25:00.839 --> 00:25:04.519
it zero. That's right, Mark, here's my fruit juice. Here's my

338
00:25:04.680 --> 00:25:11.160
first rule of thumb. If someone
or clinic or doctor or healthcare professional is

339
00:25:11.240 --> 00:25:21.279
not one hundred percent transparent on absolutely
everything, avoid them. That means they

340
00:25:21.400 --> 00:25:25.880
need to do a sales job when
you get there. For example, denverregen

341
00:25:26.359 --> 00:25:29.480
dot com, they're stem cells,
real stem cells. I went there.

342
00:25:29.720 --> 00:25:33.759
They pulled the stem cells out of
my hip bone marrow and they put it

343
00:25:33.880 --> 00:25:37.519
back in my back, which by
the way, gave me extraordinary results.

344
00:25:37.720 --> 00:25:41.319
Now I want to be fully transparent. I did go on to have back

345
00:25:41.400 --> 00:25:45.799
surgery after that, but I will
tell you this, I almost didn't do

346
00:25:45.880 --> 00:25:49.160
it because I was so much better
from the stems. Here's the thing,

347
00:25:49.279 --> 00:25:53.119
though, I want to make this
clear. There's just so much stem cells

348
00:25:53.200 --> 00:25:56.559
can do. They can't. Like, for example, Mike just had his

349
00:25:56.680 --> 00:26:00.440
hip done, They're not going to
rebuild his hip. It could take away

350
00:26:00.440 --> 00:26:04.119
a lot of the pain and maybe
make it more tolerable. But if it

351
00:26:04.480 --> 00:26:11.279
is truly that far gone, you're
not going to regenerate anything. It's a

352
00:26:11.440 --> 00:26:14.400
certain amount of healing your body can
do. Mike, did you did you

353
00:26:14.519 --> 00:26:18.799
consider stems? Yeah? I went
and looked at it. At an evaluation.

354
00:26:18.279 --> 00:26:22.079
It was just too far gone.
Literally, bone on bone. There

355
00:26:22.160 --> 00:26:26.640
was no place to put on Carla
jacon Qui, Right. So anyway,

356
00:26:26.119 --> 00:26:30.400
I want to know something. Are
you considering this for what part of your

357
00:26:30.480 --> 00:26:36.720
body? The knees? Okay,
is it bone on bone? Have you

358
00:26:36.839 --> 00:26:41.519
had any X rays or MRIs or
anything. Yeah, it's already bone with

359
00:26:41.640 --> 00:26:45.160
bone. Well there, yeah,
I don't think stems. Listen, stem

360
00:26:45.319 --> 00:26:51.000
cells they will give you a certain
amount of relief, depending on if there's

361
00:26:51.519 --> 00:26:56.039
tiny nerves in there that that need
to be guarded. But it's not.

362
00:26:56.000 --> 00:27:00.240
Bone on bone is just not something. If you call call Denver region,

363
00:27:00.880 --> 00:27:06.079
or call a stem a genuine stem
cell clinic. And here's how you know

364
00:27:06.200 --> 00:27:12.279
it's genuine. They take the fat
cells from your body and reinject them.

365
00:27:12.920 --> 00:27:22.319
Never use stem cell therapy that ships
fluids into the clinic and calls them stem

366
00:27:22.759 --> 00:27:30.759
cells. They are not stem cells. Well, if it's bone on bone,

367
00:27:30.799 --> 00:27:33.559
am I not crazy? There is
no cartilage, there's nothing to rebuild

368
00:27:33.920 --> 00:27:37.759
or that's right, You're right,
You're right. It's not gonna work.

369
00:27:37.960 --> 00:27:41.880
That's right, Victor. You may
have to bite the bullet and get surgery.

370
00:27:42.519 --> 00:27:48.279
Yeah, because about three years ago
they cut my miniscuits in that area.

371
00:27:48.839 --> 00:27:52.200
Well, they repaired the meniscus and
when you say cut it, they

372
00:27:52.319 --> 00:27:56.400
smooth it out. If there's a
if there. It's kind of like they

373
00:27:56.519 --> 00:28:00.039
do on a windshield. They keep
it from ripping and they keep and they

374
00:28:00.160 --> 00:28:04.680
smooth it out to cut and take
any little pieces out for the pain.

375
00:28:06.240 --> 00:28:08.440
But that has nothing to do with
the knee joint. Very little to do

376
00:28:08.559 --> 00:28:12.359
with the knee joint. In fact, a lot of meniscus will repair on

377
00:28:12.480 --> 00:28:18.400
its own. In fact, in
a recent study they they found that meniscus

378
00:28:18.480 --> 00:28:25.240
surgery repair is overdone or has been
overdone, not kneed joints. Now,

379
00:28:26.440 --> 00:28:32.720
have you been to a good orthopedic
surgeon, Victor? No? Not really?

380
00:28:33.359 --> 00:28:37.200
Okay, you need to go to
a good orthopedic surgeon. That's what

381
00:28:37.319 --> 00:28:41.359
you really need to do if you're
bone on bone. And again, I'm

382
00:28:41.440 --> 00:28:45.680
not throwing stones at QC Kinetics.
I don't know enough about them to throw

383
00:28:45.759 --> 00:28:48.480
stones, but I will tell you
this. When you go to a website

384
00:28:48.559 --> 00:28:55.799
that gives you zero information, like
Mark said, they could be talking about

385
00:28:56.440 --> 00:28:59.519
orange juice. Did you say that
or something? Mark? Yeah, it's

386
00:28:59.599 --> 00:29:03.680
ridiculous. You look at most it
says like a therapeutic healing technique. I

387
00:29:03.759 --> 00:29:07.240
mean, what the hell is that? That could be a happy ending?

388
00:29:07.920 --> 00:29:11.720
No, you know what, Mark
they have, You're you're right, very

389
00:29:11.079 --> 00:29:18.319
there's no information whatsoever none, So
that that just tells me to stay away

390
00:29:18.400 --> 00:29:23.720
right there. Now, Okay,
there's some other people that advertise. Now

391
00:29:23.759 --> 00:29:27.960
I don't want to get into it, but okay, there's some other people

392
00:29:29.039 --> 00:29:34.599
that advertise that may keep information back
because they don't want to scare people away.

393
00:29:37.119 --> 00:29:45.279
Like there are certain clinics that offer
help for ed erectile dysfunction, and

394
00:29:45.440 --> 00:29:51.640
the reason they may not give all
the information is because people will assume the

395
00:29:51.759 --> 00:29:56.599
worst and they won't go in and
try it. Now, and again,

396
00:29:56.640 --> 00:29:57.839
I don't want to make jokes about
this. I don't want to make fun

397
00:29:57.880 --> 00:30:03.559
of people. And and I haven't
been a member or a patient, and

398
00:30:03.640 --> 00:30:07.279
I'm not saying I would never be. But here's what I'm saying is that

399
00:30:07.720 --> 00:30:12.000
the reason for that is it's a
it's a penis injection. Now, I

400
00:30:12.079 --> 00:30:15.720
would tell you if I went on
the air and advertise, come to my

401
00:30:15.920 --> 00:30:22.079
clinic for men for a rectile dysfunction
and I'm going to teach you, or

402
00:30:22.119 --> 00:30:26.240
I'm going to show you a technique
and supply you with injectibles so you can

403
00:30:26.359 --> 00:30:33.279
inject your penis and get an erection, I don't think anyone would ever show

404
00:30:33.400 --> 00:30:38.599
up that ever horrifying, Okay,
But if I said, hey, you

405
00:30:38.680 --> 00:30:45.000
know what there are there are things
available and we can show you and if

406
00:30:45.039 --> 00:30:49.359
it doesn't work, there's no charge, you know. And again I'm not

407
00:30:49.519 --> 00:30:55.440
saying it's right or wrong to withhold
information, but I think that's necessary in

408
00:30:55.599 --> 00:30:59.079
certain areas. I mean, otherwise, what the hell I mean people,

409
00:30:59.640 --> 00:31:02.960
you know, they want to get
a chance to explain something when it comes

410
00:31:03.000 --> 00:31:10.039
to regenerative medicine. I don't think
there is any reason now we are going

411
00:31:10.119 --> 00:31:15.440
to We're still investigating. We're still
investigating Marie's problem with the eviction on the

412
00:31:15.480 --> 00:31:22.039
mobile home and Tom, we're still
investigating this. You know that appliance wanted

413
00:31:22.039 --> 00:31:23.680
to be quite honest, Let's think
about it over the break. And by

414
00:31:23.720 --> 00:31:27.559
the way, if people go to
YouTube dot com type in Troubleshooter network,

415
00:31:27.599 --> 00:31:30.759
you can hear us talk during the
break. But here's what I think we

416
00:31:30.880 --> 00:31:34.200
should do. If this guy,
I believe every bit of what Tom's saying.

417
00:31:34.480 --> 00:31:37.920
I think they did come out five
to ten times, and I think

418
00:31:38.000 --> 00:31:42.200
they did ghost them. Now,
Kelly said, whoever they talk to the

419
00:31:42.279 --> 00:31:45.880
customer service rep will pass it on
to the owner. I think we I

420
00:31:47.000 --> 00:31:52.559
think we start blowing them up after
the break. Why because well, because

421
00:31:52.640 --> 00:31:56.720
when I don't believe a damn word
they're saying seven times they were out there,

422
00:31:56.079 --> 00:32:00.039
now they won't answer the phone in
the CSR. You know, so

423
00:32:00.119 --> 00:32:02.079
what I'll go ahead, Here's what
we have to make of mark. We

424
00:32:02.279 --> 00:32:07.079
have to make sure that we don't
screw up the good franchise that might have

425
00:32:07.240 --> 00:32:09.920
the same name. So let's do
that. When we hear back, we'll

426
00:32:09.960 --> 00:32:15.519
make a difference and then renew Home
Innovations for your beautiful, beautiful tub conversions

427
00:32:15.559 --> 00:32:20.000
to showers, take out that ugly
thing you have to step over, no

428
00:32:20.759 --> 00:32:27.880
thresholds to walk or trip up.
There's smooth transitions, perimeter drains, benches,

429
00:32:28.240 --> 00:32:30.319
grab bars, whatever you need.
Renew Home Innovations dot Com does it

430
00:32:30.359 --> 00:32:34.559
in two or three days, with
seventy two months to pay no interest three

431
00:32:34.640 --> 00:32:43.240
oh three nine zero four two thousand. Go with a sure thing Denver's best

432
00:32:43.319 --> 00:32:46.359
roofer Excel Roofing dot com. You
don't pay a cent until you're content.

433
00:32:50.720 --> 00:32:53.279
Time for an insurance check up free, no obligation. In comparison, call

434
00:32:53.400 --> 00:32:59.279
Compass Insurance paying too much your coverage
at dozens of insurance companies find out now

435
00:32:59.400 --> 00:33:02.440
three seven to seven to one help. You'll think you're his only customer when

436
00:33:02.480 --> 00:33:07.200
you choose Frank durand the real estate
Man dot com to list your home with

437
00:33:07.359 --> 00:33:15.440
Remax Alliance three all three nine two
zero sixteen twenty two Hi Tom Martino here

438
00:33:15.559 --> 00:33:19.880
three all three seven one three talks
seven to one three eight two five five.

439
00:33:20.000 --> 00:33:22.480
So I want to go to people
who've been waiting and that Marie,

440
00:33:22.559 --> 00:33:29.079
we're working on this, and Mark
feels that mister Appliance is dodging us,

441
00:33:29.400 --> 00:33:31.400
and it's I want to make this
clear. There are different franchises. The

442
00:33:31.440 --> 00:33:36.720
one in Parker. They screw this
guy to seventy four hundred bucks. Seventy

443
00:33:36.839 --> 00:33:40.519
four one hundred bucks and the used
aftermarket parts. It never got working.

444
00:33:40.640 --> 00:33:44.640
He had to call someone else to
fix it. He has all the old

445
00:33:44.720 --> 00:33:47.519
parts. You know that is a
perfect amount for small claims court. Don't

446
00:33:47.559 --> 00:33:52.119
you think Mark? It is?
But I want other people to know according

447
00:33:52.200 --> 00:33:57.759
to this caller, these guys can't
fix this kind of refrigerator and then just

448
00:33:57.920 --> 00:34:00.400
ghost you after they watch the number. What's the number? I think people

449
00:34:00.480 --> 00:34:05.720
should call mister Appliance in park and
be not kind, but give it a

450
00:34:05.920 --> 00:34:12.039
real review about what you're hearing exactly
what we say is this. Companies beg

451
00:34:12.159 --> 00:34:15.960
for reviews. They love reviews because
they want to get better. So we're

452
00:34:16.000 --> 00:34:20.920
gonna help mister Appliance get better by
giving a live review. So what's the

453
00:34:21.079 --> 00:34:24.119
number? For mister appliance, Be
kind, do not be obnoxious. I

454
00:34:24.239 --> 00:34:28.079
have to remind my YouTube war ons. Go ahead, what's the number?

455
00:34:28.679 --> 00:34:31.960
Go with a sure thing Denver's best
roofer Excel Roofing dot com. You don't

456
00:34:31.960 --> 00:34:38.920
pay a cent until you're content.
Time for an insurance checkup free, no

457
00:34:39.039 --> 00:34:44.920
obligation. In comparison, call Compass
Insurance paying too much your coverage at dozens

458
00:34:44.960 --> 00:34:47.599
of insurance companies find out now three
all three seven to seven to one help.

459
00:34:47.800 --> 00:34:52.320
You'll think you're his only customer when
you choose Frank durand the real estate

460
00:34:52.440 --> 00:34:55.840
Man dot com to list your home
with Remax Alliance three all three nine two

461
00:34:55.920 --> 00:35:08.000
zero sixteen twenty two. I ripped
up new. That's well, you don't

462
00:35:08.079 --> 00:35:16.719
have come running sus sustas as we
can. Shooter's gonna help come man,

463
00:35:17.559 --> 00:35:24.199
This is the Troubleshooter Show. Now
Tom Martino. Hey, I'm Tom Martino,

464
00:35:24.320 --> 00:35:28.639
and I welcome you to the only
show of it's kind anywhere. And

465
00:35:28.760 --> 00:35:31.480
I can say in the universe,
because I doubt we have any radio shows

466
00:35:31.519 --> 00:35:36.360
outside Earth. Maybe we do three
all three seven one three talk seven one

467
00:35:36.400 --> 00:35:38.719
three eight two five five. This
hour brought to you by eight aight,

468
00:35:38.760 --> 00:35:43.519
a heating dot Com by the way, and they do high efficiency replacements to

469
00:35:43.599 --> 00:35:45.960
save you going in and save you
every month. We love these guys,

470
00:35:46.239 --> 00:35:52.639
uh serving Denver and that's eight eight
eight Heating dot Com and uh, speaking

471
00:35:52.760 --> 00:35:57.800
of that, we also have another
company on from the Springs to Castle Rock

472
00:35:57.880 --> 00:36:01.719
and that's a Smith Plumbing, heating
and cooling and electric. And do you

473
00:36:01.800 --> 00:36:05.760
do the high efficiency units? They're
really the rage right now. A lot

474
00:36:05.800 --> 00:36:07.400
of people say, if I'm going
to bite the bullet, I want that

475
00:36:07.519 --> 00:36:12.280
high efficiency. What do they have
up up to a ninety eight percent?

476
00:36:12.400 --> 00:36:15.480
Now? Yeah, so we we
do about forty percent of our installs with

477
00:36:15.519 --> 00:36:20.360
the high efficiency furnaces. But now
what people are doing is dual fuel.

478
00:36:20.360 --> 00:36:22.199
They're adding the heat pump. Yeah, I know. So now we have

479
00:36:22.400 --> 00:36:27.119
the you know, the twenty four
ceear heat pump with a ninety eight furnace

480
00:36:27.199 --> 00:36:31.280
and I don't know they're there.
Their fuel bills are one third, you

481
00:36:31.360 --> 00:36:35.639
know, Garrett over at the eight
eight eight Heating, I'm not Yeah,

482
00:36:35.679 --> 00:36:37.840
they do it. They do a
good operation, like you guys. I

483
00:36:37.880 --> 00:36:40.960
mean, they're really straightforward, they
do. And he said a lot of

484
00:36:42.079 --> 00:36:45.760
people are opting for that heat pump. Why is that? They're not cheaper

485
00:36:45.880 --> 00:36:49.519
to run? Are they? If
you have solar, they're a no brainer.

486
00:36:50.119 --> 00:36:54.039
Uh, there's a two thousand dollars
federal tax credit right now heat pump.

487
00:36:54.599 --> 00:36:58.000
So if we do a heat pump
and a narrow seal, it's four

488
00:36:58.079 --> 00:37:05.400
grand of attack credit. What Yeah, what's an arrowsoom? That's where they

489
00:37:05.480 --> 00:37:08.840
come in and we clean the ducks
and then we seal them. Most stocks

490
00:37:08.880 --> 00:37:12.920
have anywhere from the twenty We can
get a tax credit on that. Yeah.

491
00:37:14.119 --> 00:37:17.320
Hey, why aren't we advertising this
for I mean not? I mean

492
00:37:17.440 --> 00:37:22.800
you you are, you're you do
it, but these other guys haven't talked

493
00:37:22.800 --> 00:37:24.559
about it. Maybe they don't do
the aerow ceiling do a lot? Do

494
00:37:24.719 --> 00:37:29.000
most HVAC companies do that or not? Not? Not? What is it

495
00:37:29.119 --> 00:37:32.519
involved? So you hook up all
the you pressurize the duck system. Yeah,

496
00:37:32.639 --> 00:37:36.599
it's a computerized system. Ye.
It tells you what your duck leakage

497
00:37:36.639 --> 00:37:37.800
is and it equates it to us
a hole in your hair. How do

498
00:37:37.840 --> 00:37:44.880
you seal it? Uh? It
atomizes glue. It's a non toxic,

499
00:37:45.840 --> 00:37:49.800
and it goes where the leaks are, where the escapingly where the leaks are

500
00:37:49.880 --> 00:37:52.599
escaping under your duck work at it's
got to be kidding. No. It

501
00:37:52.760 --> 00:37:57.679
was developed out of California about twenty
five years ago, so it's not new

502
00:37:57.760 --> 00:38:01.679
technology, but it's uh, it's
the machine, the machine and the machine

503
00:38:01.719 --> 00:38:05.599
and true. So what do you
call it? Erowsieel aero see look at

504
00:38:05.599 --> 00:38:07.960
it up on con Tom. All
right, So anyway, let's go back

505
00:38:08.039 --> 00:38:12.639
to the phones here. And I
want to remind you, mister appliance.

506
00:38:15.039 --> 00:38:20.159
They I said, seventy for sixty
seven hundred bucks they charged Tom. I

507
00:38:20.280 --> 00:38:23.440
got through to an executive there and
the message is going to be sent up.

508
00:38:23.480 --> 00:38:25.960
We're going to see what happens.
And I don't mean locally, I

509
00:38:27.079 --> 00:38:30.800
mean at their national level. Okay, the Parker franchise has charges set sixty

510
00:38:30.840 --> 00:38:38.119
seven hundred bucks to work on his
fancy schmancy refrigerator. And uh, hey,

511
00:38:38.159 --> 00:38:40.440
why do you think of people?
What do you think of people that

512
00:38:40.599 --> 00:38:45.039
have refrigerators like that? I'm just
curious, Tom. I like refrigerators like

513
00:38:45.079 --> 00:38:51.679
that because they last forever. The
Viking and Thermidor. They are really worth

514
00:38:51.719 --> 00:38:54.800
the money. Not all, by
the way, not all refrigerators with the

515
00:38:54.880 --> 00:39:00.400
fancy well and sub zero is they
They Mark, some of those can wrestler's

516
00:39:00.480 --> 00:39:02.960
last twenty years or more? Wow? So how do you fault it?

517
00:39:04.079 --> 00:39:07.800
Man? I mean, you know
to me and Mark, you're ranking a

518
00:39:07.840 --> 00:39:12.840
little joke because you knew I talked
about my thermidor or the other. You

519
00:39:13.039 --> 00:39:15.679
just had yours repaired. Yeah,
for one hundred and eighty bucks on a

520
00:39:15.760 --> 00:39:19.920
Sunday. Think about that. If
this guy would have told me three grand

521
00:39:19.960 --> 00:39:22.400
for a compressor, I wouldn't have
known what to do, right he could.

522
00:39:22.519 --> 00:39:24.960
He had me, like, you
know, on a hook on a

523
00:39:25.039 --> 00:39:28.800
sunday. You know, if you
didn't call good thing, you didn't call

524
00:39:28.920 --> 00:39:32.880
mister appliance. Oh no, I
know it, holy cramp. I'm wondering

525
00:39:32.960 --> 00:39:36.800
man, what it turned out to
You know, Tom, what did it

526
00:39:36.880 --> 00:39:39.400
turn out to be? By the
way, okay, they the other company

527
00:39:39.480 --> 00:39:44.599
that came in and fixed it.
What did it actually turn out to be?

528
00:39:45.760 --> 00:39:50.000
Who's actually to replace all those parts
of the compressor? And he had

529
00:39:50.039 --> 00:39:52.440
to tear out everything else? He
said, what did you need a new

530
00:39:52.480 --> 00:39:57.639
compressor? I did? How old
is that it stuck in? How old

531
00:39:57.760 --> 00:40:01.360
is that Viking? I'm making fifteen
years? Yeah? But but Tom,

532
00:40:01.440 --> 00:40:04.639
you don't know. Hold on,
Tom, the caller. You don't know

533
00:40:04.719 --> 00:40:07.360
if you needed a new one.
You called this guy out this the place

534
00:40:07.440 --> 00:40:10.599
we're talking about, and they sold
you a new one. How do you

535
00:40:10.719 --> 00:40:15.440
know you even needed it? Fifty
degrees? Well, that's correct. I

536
00:40:15.559 --> 00:40:19.719
rely on the expertise of rank solid. There's only two. We've already proof

537
00:40:19.800 --> 00:40:23.880
that mister Appliance has no expertise,
because seven times later they still haven't fixed

538
00:40:23.880 --> 00:40:29.360
it. My point is you might
have only needed next to nothing, Ambassador.

539
00:40:30.320 --> 00:40:32.199
So it could have been the starting
their capacitor. It could have been

540
00:40:32.239 --> 00:40:36.840
the coil. It could have been
the coil, could have been the compressor.

541
00:40:36.840 --> 00:40:39.719
It could have been. But you
know, at fifteen years a compressor's

542
00:40:39.760 --> 00:40:44.280
old. I don't know who knows, I mean, who really knows?

543
00:40:44.599 --> 00:40:47.519
Do you have the old compressor?
By the way, Tom, I don't

544
00:40:47.559 --> 00:40:50.719
have the old one. I have
the one that mister Appliance put in,

545
00:40:51.519 --> 00:40:55.079
that was in that was incorrect,
and that Hong Kong flewey one. Oh

546
00:40:55.159 --> 00:41:00.880
wait a minute, Oh wait a
minute. It was mister Appliance who told

547
00:41:00.960 --> 00:41:04.480
you you needed it, then I
agree that was That's what we agree with.

548
00:41:04.599 --> 00:41:06.960
Mark. I'll bet you, I'll
bet you didn't need it to begin

549
00:41:07.079 --> 00:41:15.280
with but that's ship that sailed the
nine times they came out as well.

550
00:41:15.519 --> 00:41:19.960
So I counted him all up April
seven, nine times. How much did

551
00:41:20.000 --> 00:41:22.440
the new company charge you? All? Said? And done? Tom,

552
00:41:22.119 --> 00:41:24.599
Hey, they were forty seven ninety
one. And he said, Tom,

553
00:41:24.800 --> 00:41:29.639
it would have been a thirty seven
hundred dollars bill to refurbish this and keep

554
00:41:29.679 --> 00:41:31.519
it running for the next fifteen years. But I had to spend an extra

555
00:41:31.599 --> 00:41:35.280
thousand dollars to take out all the
old stuff, fix the repairs of the

556
00:41:35.840 --> 00:41:39.079
some of the stuff that was done
to undo the damage. Yes, sir,

557
00:41:39.199 --> 00:41:42.000
so I'm you know, by the
time I'm done, I'm like,

558
00:41:42.039 --> 00:41:44.800
well that's almost five grand and there's
seven over here. I mean, how

559
00:41:44.840 --> 00:41:49.039
do I So? I got a
perspective from Mike Robinson from Smith Plumbing,

560
00:41:49.119 --> 00:41:52.360
Heating, Cool Electric. I said, Mike, what are you doing something

561
00:41:52.400 --> 00:41:53.599
like this? He says, you
waste money going out that many times?

562
00:41:53.639 --> 00:41:55.639
What would you have done? Mike, No, if we couldn't have got

563
00:41:55.719 --> 00:41:59.880
it and it doesn't happen, But
if you couldn't have fixed this damn thing,

564
00:42:00.079 --> 00:42:02.000
and how many times, well it
does happen? Oh it does?

565
00:42:02.239 --> 00:42:07.679
You know? We will go out
and for whatever reason we can't get it

566
00:42:07.760 --> 00:42:10.440
fixed, we'll rEFInd one hundred percent
of the money, plus give the customer,

567
00:42:10.559 --> 00:42:14.880
depending on how big the bills was, five hundred dollars for the inconvenience.

568
00:42:15.079 --> 00:42:22.320
Gosh, that's the difference between how
it's done right and how it's done

569
00:42:22.360 --> 00:42:24.880
off the cuff. Hey, Liz, what's going on with you? Hi?

570
00:42:25.039 --> 00:42:30.199
Liz? Today is apply and stay. Not really, but go ahead,

571
00:42:30.280 --> 00:42:37.159
Liz. Oh no, okay,
I'm sorry, Liz. She had

572
00:42:37.199 --> 00:42:42.440
a think. Liz, if you're
listening, call us back. We want

573
00:42:42.480 --> 00:42:45.320
to take care of that. She
had an issue with parts for a washer.

574
00:42:45.440 --> 00:42:50.480
You know, applians prepaired by the
way stuff. Mark, I gotta

575
00:42:50.519 --> 00:42:52.480
have you call that other guy that
came to the house on a Sunday because

576
00:42:52.719 --> 00:42:58.280
we need good appliance and we do
have. I looked, you gave me

577
00:42:58.360 --> 00:43:00.400
the guy's company name. No such, okay, no, no, no,

578
00:43:00.559 --> 00:43:04.079
I'll give you his number and all
that. You know. Here's the

579
00:43:04.159 --> 00:43:10.400
deal, man, Having having good, dependable people is so important. Look,

580
00:43:10.440 --> 00:43:13.840
man, if you know I need
to say something, that guy could

581
00:43:13.880 --> 00:43:15.239
have been the best guy in the
world, and according to you, he

582
00:43:15.480 --> 00:43:20.000
was. And the story's great.
There's an automotive repair shop. I know

583
00:43:20.079 --> 00:43:22.719
about it's great. But when people
hear the name and they google it and

584
00:43:22.840 --> 00:43:28.559
they don't even have a website,
usually that's the end of days right there.

585
00:43:29.360 --> 00:43:31.840
I know we have to help our
case That's who he's talked about Romance

586
00:43:32.000 --> 00:43:35.599
like they're not even real. At
that point, Romondo's like, hey,

587
00:43:36.480 --> 00:43:39.239
here's another thing with a I just
want to say it like it is Mark

588
00:43:39.239 --> 00:43:45.519
because we were totally transparent our Casey
Automotive Romando is a wonderful, wonderful guy,

589
00:43:45.760 --> 00:43:49.519
great shop, great reviews, great
people. They love him. But

590
00:43:49.760 --> 00:43:53.159
here's the deal. He doesn't have
a website. He's on Facebook, but

591
00:43:53.320 --> 00:43:55.840
he doesn't have a website. We
got to help him there. The other

592
00:43:55.960 --> 00:44:00.280
thing is people, a lot of
times I didn't know this, they google

593
00:44:00.400 --> 00:44:05.320
them for location to look at the
place. Did you know that they want

594
00:44:05.360 --> 00:44:08.960
to look Is that important to look
at the place. But with a car

595
00:44:09.119 --> 00:44:13.599
repair shop or a retail store or
something or a restaurant, they want to

596
00:44:13.639 --> 00:44:16.880
look at the place. So what
comes up on his address is his house

597
00:44:16.960 --> 00:44:20.840
next to a shop or a house
next to a shop. The shop is

598
00:44:20.960 --> 00:44:23.679
really beautiful, The shop's beautiful,
But on Google, when it comes up

599
00:44:23.760 --> 00:44:27.920
on that address. It comes up, it doesn't show the shop, you

600
00:44:28.000 --> 00:44:30.840
know, so, but really,
one thing I can tell you, when

601
00:44:30.880 --> 00:44:35.119
we've sent people there, they absolutely
love them. So that's just a free

602
00:44:35.199 --> 00:44:38.920
plug for our Case Automotive. And
he's on I should just finish it.

603
00:44:39.000 --> 00:44:45.320
He's on West Evans or yeah,
he's on Evans, just west of teahone

604
00:44:45.719 --> 00:44:52.840
and it's our case C Automotive.
Yes, okay, so let's talk about

605
00:44:54.159 --> 00:45:00.880
your problems, questions and complaints coming
up. Because here's the deal. When

606
00:45:00.920 --> 00:45:02.760
you're in a mobile home being evicted, there better be a good reason.

607
00:45:04.440 --> 00:45:07.480
Mark tends to think there probably is
a good reason. Marie said, her

608
00:45:07.519 --> 00:45:13.000
boy's never been in trouble and he
was just accused of having a ski mask

609
00:45:13.079 --> 00:45:16.559
and harassing this other kid. Do
you need more than that? I'd like

610
00:45:16.679 --> 00:45:20.719
to know what they said on the
eviction notice. Well, I have a

611
00:45:20.840 --> 00:45:23.480
message. I have a message into
the attorney. So I finally got through

612
00:45:23.559 --> 00:45:27.840
to the park itself. They said, because it was turned over to an

613
00:45:27.840 --> 00:45:30.480
attorney. He's in court. Hopefully
I hear back from him and get their

614
00:45:30.559 --> 00:45:35.800
side to the story. But yeah, honestly, whether it was her kid

615
00:45:35.960 --> 00:45:42.559
or not, it drives me insane
thinking. There's a teen running around with

616
00:45:42.719 --> 00:45:47.599
a ski mask, mugging younger kids
for their sneakers. Someone's parents need to

617
00:45:47.679 --> 00:45:52.320
step up, whether it's her or
not. Someone needs to rein in this

618
00:45:52.559 --> 00:45:55.639
kid, because pretty soon it's going
to be a ski mask, a gun,

619
00:45:57.079 --> 00:46:00.559
and armed robbery. Now, Marie, Marie, I want to ask

620
00:46:00.599 --> 00:46:05.800
you a couple questions because we would
like to help you if truly this is

621
00:46:05.880 --> 00:46:07.880
a miscarriage of justice. But I
want to When I asked it, has

622
00:46:07.920 --> 00:46:10.679
your kid he's thirteen, ever been
in trouble? You said? Not here?

623
00:46:12.239 --> 00:46:15.360
So can you just we don't know
your last name, We don't know

624
00:46:15.880 --> 00:46:19.239
you know anything about you other than
this, and we want to get some

625
00:46:19.360 --> 00:46:22.239
information. What were Can you give
me an example of the other trouble he

626
00:46:22.360 --> 00:46:28.280
has been in and how old he
was because he's thirteen now? Just school

627
00:46:28.360 --> 00:46:35.840
related like what just not going to
school? Not doing okay? But not

628
00:46:36.440 --> 00:46:40.920
he He did not have any assault
or any kind of bullying charges. No,

629
00:46:42.760 --> 00:46:47.960
what's the dad think of all this? Honestly we don't really talk too

630
00:46:49.039 --> 00:46:54.920
much. His dad is more lenient. I'm not. And what Marie,

631
00:46:55.000 --> 00:46:58.760
do you guys know? So as
soon as they told me like I took

632
00:46:58.800 --> 00:47:02.119
after this is we take him to
jail because I don't condone this type of

633
00:47:02.159 --> 00:47:07.559
behavior. And ever since they have
came to told me, told me about

634
00:47:07.559 --> 00:47:12.239
it, I sent him back with
his dad. Oh so he's with his

635
00:47:12.400 --> 00:47:16.280
dad. Yes, So I've been
cooperating. And like I told officer,

636
00:47:16.440 --> 00:47:20.119
you know, like, will they
let you live there if they know he

637
00:47:20.280 --> 00:47:23.480
doesn't live there anymore? Well,
that's why I offered. I said,

638
00:47:23.639 --> 00:47:28.360
if he's not living here, I
don't see the problem. And they had

639
00:47:28.400 --> 00:47:30.880
said yeah, But because he came
and got cment his self, they're like,

640
00:47:31.000 --> 00:47:34.639
oh, well he's on the property. But they never agreed to it.

641
00:47:34.880 --> 00:47:37.360
Like the lawyer never got back with
me. He never It's like I

642
00:47:37.480 --> 00:47:40.360
talked to him once. No,
I know what you're saying. You're saying

643
00:47:40.400 --> 00:47:45.719
you're willing to have him live with
his dad just because you can't afford to

644
00:47:45.800 --> 00:47:50.119
move. Hold on. Ye,
And we're gonna still we're going to try

645
00:47:50.159 --> 00:47:53.639
to hear from these people. Three
oh three seven, one, three eight

646
00:47:53.760 --> 00:48:00.360
two five five, Hey, listen. Probid Energy is another solar company.

647
00:48:00.440 --> 00:48:05.280
We love. Probid Energy dot com. They're doing systems netting out after credits

648
00:48:05.320 --> 00:48:08.960
at twenty one thousand with battery backup
for most houses. It's a great deal.

649
00:48:09.119 --> 00:48:15.360
Provid Energy dot com three oh three
six two three fifteen thirty one.

650
00:48:20.639 --> 00:48:23.880
Go with a sure thing Denver's best
roofer Excel Roofing dot com. You don't

651
00:48:23.920 --> 00:48:30.679
pay a cent until you're content.
Wait time for an insurance checkup free,

652
00:48:30.840 --> 00:48:37.440
no obligation comparison call Compass Insurance paying
too much your coverage at dozens of insurance

653
00:48:37.480 --> 00:48:39.559
companies find out now three oh three
seven to seven to one. Help.

654
00:48:39.719 --> 00:48:44.480
You'll think you're his only customer when
you choose Frank durand the real estate Man

655
00:48:44.599 --> 00:48:49.039
dot com to list your home with
Remax Alliance three oh three nine two zero

656
00:48:49.159 --> 00:48:59.679
sixteen twenty two. Hi Tom Martino, your troubleshooter three O three seven one

657
00:48:59.719 --> 00:49:04.239
three you talk three all three seven
one three eight two five five. Let's

658
00:49:04.280 --> 00:49:12.320
continue here on the phones. So, uh Rondolin I think is the Rondolin?

659
00:49:12.400 --> 00:49:14.559
What's happening with you? And by
the way, we have room for

660
00:49:14.719 --> 00:49:16.760
other calls as well. Three all
three seven one three a two five five

661
00:49:17.000 --> 00:49:22.000
And don't forget to pass three h
three Martino around to call about anything at

662
00:49:22.079 --> 00:49:23.400
any time and leave your message.
We'll go back to you, Rondolin.

663
00:49:24.679 --> 00:49:32.599
You called last year, wasn't it
last year? Yes? The ending,

664
00:49:34.079 --> 00:49:37.480
the last part of all. I
believe. I'm trying to find your Uh

665
00:49:38.000 --> 00:49:42.400
did you use the name Rondolin?
Oh? Yeah, it was okay.

666
00:49:42.920 --> 00:49:45.119
I just want to make sure I
have it because I okay. So anyway,

667
00:49:45.199 --> 00:49:50.519
what's going on with you? Well, I first want to say thank

668
00:49:50.599 --> 00:49:57.519
you for your call to be your
repair body shop, A Perfect Touch.

669
00:49:58.840 --> 00:50:06.079
After you got involved, they wanted
to release my car like right away,

670
00:50:06.199 --> 00:50:10.360
although I was having problems for almost
a year. So I want to thank

671
00:50:10.400 --> 00:50:15.360
you for that. And that's the
follow up part of my call today.

672
00:50:15.039 --> 00:50:20.559
Well, thanks, So you were
able, Rondeling. You had the lexus

673
00:50:20.679 --> 00:50:27.079
right, yes, yes, and
as I remember, as I remember from

674
00:50:27.119 --> 00:50:32.079
this call, note here one hundred
and seventy four thousand miles and then you

675
00:50:32.960 --> 00:50:37.800
it was estimated at thirty five hundred
dollars and then you spent ten grand.

676
00:50:43.679 --> 00:50:52.599
I don't that's what the repair costs
from the insurance from A Perfect Touch would

677
00:50:52.639 --> 00:50:58.679
have been. Oh but yeah,
prior to that that that wasn't the estimate

678
00:50:58.840 --> 00:51:01.559
that I initially received. Oh,
after you told him about insurance, he

679
00:51:01.719 --> 00:51:06.320
raised the price, right, that's
right, that's right, that's correct.

680
00:51:06.840 --> 00:51:09.679
Yeah, okay. So that car, by the way, are you driving

681
00:51:09.760 --> 00:51:15.360
it? No, it was deemed
a total loss. And while it was

682
00:51:15.440 --> 00:51:22.719
on the property, I guess from
what the jester said, a rat or

683
00:51:22.760 --> 00:51:27.880
a squirrel choose my wires, I'm
assuming from the car just sitting out on

684
00:51:27.960 --> 00:51:30.280
them. So where did where did
that? Did you ever get paid from

685
00:51:30.360 --> 00:51:36.840
insurance on it? Yes? I
did, okay, yeah, after the

686
00:51:37.960 --> 00:51:43.639
after the call from you, the
insurance company was able to pay me for

687
00:51:43.840 --> 00:51:50.440
the car. How much? Oh
that's like twelve hundred dollars? Oh my

688
00:51:50.679 --> 00:51:55.119
god? Yeah? Was that even
enough to pay the loan off? Exactly?

689
00:51:57.920 --> 00:52:00.599
I didn't have a loan on the
oh the time. Yeah, thank

690
00:52:00.639 --> 00:52:04.440
god. So anyway, where do
we stand today? What can we do

691
00:52:04.599 --> 00:52:09.559
to help you? Okay? I
a couple of friends that initially told me

692
00:52:09.719 --> 00:52:15.119
that I should call you, along
with the fact that I remember my grandmother

693
00:52:15.239 --> 00:52:17.400
watching me like back in the day, they were like, well, you

694
00:52:17.559 --> 00:52:22.880
know, yeah, yous, come
on like right after the dinner. I

695
00:52:22.039 --> 00:52:27.000
know, I know, it's just
funny because most that's what most young women

696
00:52:27.119 --> 00:52:29.079
say, you know what. They
come up to me and say, my

697
00:52:29.199 --> 00:52:31.840
grandmother loves you. Anyway, So
go ahead, Rondolin and and so what

698
00:52:32.039 --> 00:52:37.559
did they say, are you looking
for a car? I am again that

699
00:52:37.800 --> 00:52:42.599
car only six hundreds of those were
made. I had like a really shoot

700
00:52:42.679 --> 00:52:44.960
up engine, and I took care
of the car. It was a black

701
00:52:45.039 --> 00:52:51.599
interior, chrome pedals and all that. The chrome baw for the transmission.

702
00:52:51.679 --> 00:52:53.440
Yeah, it was really nice.
I bought it from a client that I

703
00:52:53.559 --> 00:52:59.960
worked very very very very hard for. And so the reason I was calling

704
00:53:00.199 --> 00:53:04.400
back today I have been contemplating,
Like I mean, I was under the

705
00:53:04.440 --> 00:53:09.000
impression that my car is going to
be repaired, but then when it was

706
00:53:09.079 --> 00:53:15.480
actually doomed a total loss, like
I I don't even know. Like,

707
00:53:17.000 --> 00:53:25.440
as a small business owner, it's
hard to get approved for purchases if there's

708
00:53:25.559 --> 00:53:32.920
been like a stop in your income. And obviously from the accident and everything,

709
00:53:34.000 --> 00:53:37.239
there was to stop in my income. So what do you need help

710
00:53:37.280 --> 00:53:38.960
with today? What do you need
help with buying a new car or getting

711
00:53:38.960 --> 00:53:45.239
another car? Yes? Either,
but really, some of people that I

712
00:53:45.400 --> 00:53:47.440
talked to you, they were like, well, you should have asked if

713
00:53:47.519 --> 00:53:52.639
he could start you to go fund
me page. I don't really know exactly

714
00:53:52.719 --> 00:53:57.320
how that works. Okay, now
go fund me is started. Here's how

715
00:53:57.360 --> 00:54:00.039
it's done. You would start to
go fundme, Paige, okay, and

716
00:54:00.199 --> 00:54:05.639
then you would give your story,
like some people would say, like you

717
00:54:05.719 --> 00:54:07.280
know, I'm this age, I'm
disabled, or I have a child,

718
00:54:07.440 --> 00:54:10.199
or I can't do this or I
do this. They give their story.

719
00:54:10.559 --> 00:54:15.360
Usually it is a hard luck story
of some kind and I need help.

720
00:54:15.639 --> 00:54:20.719
Can you help me? And then
people donate. And then what we do

721
00:54:21.719 --> 00:54:25.159
is we if people have a GoFundMe
and we think that, you know,

722
00:54:25.239 --> 00:54:29.400
they sincerely need help, we put
out the word and try to help them.

723
00:54:29.880 --> 00:54:32.320
That's what we do. Now.
I don't see it getting any traction

724
00:54:32.480 --> 00:54:37.840
in this circumstance, well, because
there's no special circumstances. What you're saying,

725
00:54:38.119 --> 00:54:40.280
Yeah, there's no I mean,
come on, there's people that need

726
00:54:40.440 --> 00:54:50.159
like a kidney. I'm in comparison
to that. There's no comparison. That's

727
00:54:50.199 --> 00:54:52.119
what I'm saying. I just don't
see people just But what he's saying is

728
00:54:52.239 --> 00:54:57.440
usually if you look at GoFundMe dot
com and look at the stories, they're

729
00:54:57.519 --> 00:55:01.679
usually pretty extenuating circumstances. But that
doesn't mean weak. But that doesn't mean

730
00:55:01.719 --> 00:55:06.360
we can't help you. If you
have Do you have any credit whatsoever?

731
00:55:07.159 --> 00:55:12.400
I had my credit round a couple
of times in it it wasn't that great,

732
00:55:12.800 --> 00:55:16.960
Like what is it? I'm it's
like under six hundred? Well okay,

733
00:55:17.119 --> 00:55:23.719
so it's under six hundred. Yeah, okay, and that's by here,

734
00:55:23.920 --> 00:55:27.519
that's by here. You know,
I'll pay here is stuff. So

735
00:55:27.960 --> 00:55:31.000
but but you're going to by the
way, you're in perfect position to be

736
00:55:31.159 --> 00:55:36.639
victimized, so you better be careful. Oh so you have how much money

737
00:55:36.800 --> 00:55:38.599
of that? Do you still have
any of that? Twelve hundred dollars?

738
00:55:39.840 --> 00:55:45.360
Oh no, I don't, to
be honest, So you have what have

739
00:55:45.480 --> 00:55:50.920
you been doing for transportation up till
now? Uber? Putting guys in my

740
00:55:51.079 --> 00:55:53.599
friends cars so when their tank says
taking them out to dinner, to take

741
00:55:53.679 --> 00:55:58.519
me wherever I need to go?
So kind of Oh god, So do

742
00:55:58.599 --> 00:56:01.760
you work, Rondlin? Yes,
I have a small cleaning business that I've

743
00:56:01.840 --> 00:56:07.440
had for the hell do you do
a cleaning business? You use Uber or

744
00:56:07.599 --> 00:56:14.599
lyft? It hasn't been easy again, my car has been down for it

745
00:56:14.760 --> 00:56:20.559
was down for over a year.
So fortunately I had the same client so

746
00:56:20.679 --> 00:56:25.119
I was able to have them pick
me up pretty much. Pick me up

747
00:56:25.199 --> 00:56:34.039
dropped me off and then uber and
again pained putting gas in my hen let

748
00:56:34.079 --> 00:56:37.039
me just tell you the challenge here, Rondlyn, And we did this once

749
00:56:37.159 --> 00:56:42.000
before. Okay, even if we
even if we could manage to find you

750
00:56:42.119 --> 00:56:45.679
a car, it's not just the
price of the car, but it's plates,

751
00:56:45.800 --> 00:56:49.840
insurance, all of that garbage.
I mean, it's really hard to

752
00:56:50.000 --> 00:56:52.599
go to get transportation. I mean, it's hard to get housing. Look,

753
00:56:52.639 --> 00:56:55.800
we all know life is rough,
okay, unless you get over that

754
00:56:55.960 --> 00:57:00.880
hump. It's really hard. And
you suffered a you know, a setback

755
00:57:01.000 --> 00:57:07.559
because your car was your car ended
up getting wrecked. Uh, not wrecked,

756
00:57:07.599 --> 00:57:12.760
but well yeah it was. Wasn't
it an accident? Yeah? Okay,

757
00:57:12.880 --> 00:57:17.880
now within two months? Yeah,
so yeah it was. It was

758
00:57:17.960 --> 00:57:25.400
a fitback so financially but me.
Yeah, So what we need to do

759
00:57:25.559 --> 00:57:31.239
is check and see if anybody has
any cars to begin with. But you

760
00:57:31.360 --> 00:57:37.320
don't have any money, so we
don't even if we got a car donated.

761
00:57:37.920 --> 00:57:40.800
I mean and once in a while
we have people, really we do

762
00:57:42.079 --> 00:57:45.960
who want to donate an old car. I mean, we do. It

763
00:57:45.159 --> 00:57:52.360
happens, and you know, it's
a look. Transportation is one of the

764
00:57:52.440 --> 00:57:59.639
primary needs for people to get on
their feet and small business owners to of

765
00:57:59.760 --> 00:58:06.760
course, you know, Rondolin.
I just saw a movie last night.

766
00:58:06.920 --> 00:58:12.320
It was a short documentary. It
was it was called I'm bringing this up

767
00:58:12.360 --> 00:58:15.960
for a reason. It was called
The Barber of Little Rock. In Little

768
00:58:15.039 --> 00:58:21.000
Rock, Arkansas. He was a
barber and made good money and then started

769
00:58:21.039 --> 00:58:23.039
teaching others how to be a barber. And then he says, you know

770
00:58:23.159 --> 00:58:28.079
what, he met people like you. He met people all over his community

771
00:58:28.599 --> 00:58:32.079
on the wrong side of the tracks
they called it who mostly a minority community,

772
00:58:32.280 --> 00:58:37.199
but there were some poor white people
too, and just uneducated. And

773
00:58:37.400 --> 00:58:43.360
what he realized was all they needed
was a hand up. They needed a

774
00:58:43.599 --> 00:58:51.480
hand up, and he did not
know what to do. So he started

775
00:58:52.119 --> 00:58:57.679
gathering other people who had money to
do micro loans to people who needed just

776
00:58:57.840 --> 00:59:00.679
small help. And he didn't go
by credit. He went by interviews and

777
00:59:00.760 --> 00:59:06.519
by helping them and eventually opened up
something called People's Trust, which has helped

778
00:59:06.800 --> 00:59:10.280
the federal government helps and it grants
help. And he now does this for

779
00:59:10.400 --> 00:59:14.960
the entire community and he helps them
get on their feet. I wish we

780
00:59:15.159 --> 00:59:19.840
had something like that micro loans for
people who need help, because That's exactly

781
00:59:19.920 --> 00:59:22.280
what we're talking about. You said, I'm a business owner, and so

782
00:59:22.440 --> 00:59:28.960
many people have the effort and the
desire to do well, but they can't

783
00:59:29.079 --> 00:59:32.400
get over that hump. So I
mean, how much are we talking about

784
00:59:32.440 --> 00:59:37.400
anyway? So if you needed a
car, what are we talking about that?

785
00:59:37.760 --> 00:59:40.000
You know? Like, have you
even shopped for a car? Oh,

786
00:59:40.039 --> 00:59:45.000
I've been shopping for my car ever
since it got right and there?

787
00:59:45.039 --> 00:59:49.760
How'd you get the first one?
You bought it from somebody you worked for.

788
00:59:50.960 --> 00:59:54.159
I bought it from a client who
she was looking to sell the vehicle,

789
00:59:54.320 --> 01:00:00.559
so I gave her two thousand dollars
two thousand dollars in a cash check.

790
01:00:00.000 --> 01:00:05.719
Where'd you get the brand? Where'd
you get the two? I loaned

791
01:00:05.760 --> 01:00:12.320
it from a small agency, a
business agency that does actually micro loans.

792
01:00:12.679 --> 01:00:16.599
And did you pay that back?
Honestly, I am not going to lie.

793
01:00:16.639 --> 01:00:22.440
I didn't, wow, and it's
not because I didn't want to.

794
01:00:22.599 --> 01:00:28.920
They stopped accepting my payments and it
made it hot. I have no clue

795
01:00:29.760 --> 01:00:35.360
because you skipped a few Nope,
I did not at the time. At

796
01:00:35.400 --> 01:00:40.960
the time, I recurrent and I
was having trouble getting my payments process to

797
01:00:42.199 --> 01:00:49.079
my balance. So that's that's why
I got true there. And then on

798
01:00:49.280 --> 01:00:53.280
top of that two thousand I worked. I did forty six cleanings at one

799
01:00:53.360 --> 01:00:59.679
hundred dollars each to go along with
the price of the self price from a

800
01:00:59.760 --> 01:01:05.920
client. Rondalin, what do you
do you you do it all on your

801
01:01:05.920 --> 01:01:08.280
own, this cleaning business. But
do you have primarily just one client?

802
01:01:10.440 --> 01:01:15.440
I used to have. More recently
I just had the one. Yes,

803
01:01:16.519 --> 01:01:22.880
does it make you a living?
How do you pay rent? It doesn't?

804
01:01:23.599 --> 01:01:28.719
I mean I would like to have
more clients, to be honest,

805
01:01:30.719 --> 01:01:34.360
but yeah, there's still some struggles. To be honest, there's still some

806
01:01:34.719 --> 01:01:37.199
struggles. But it's fe Are you
managing to pay your regular bills every month?

807
01:01:39.239 --> 01:01:44.719
I have been, Ronalin, I
want to I want to kitchen to

808
01:01:44.760 --> 01:01:47.400
do me a favor. Would you
take your name and number? I want

809
01:01:47.599 --> 01:01:52.480
people hearing this not just now live
but on the stream if they have ideas

810
01:01:53.599 --> 01:01:57.320
or and I'm serious when I say
this, would like to make a loan

811
01:01:57.920 --> 01:02:00.760
or help her, or if you
have a car to donate, And I'll

812
01:02:00.800 --> 01:02:04.360
talk to some of my people to
see if they have a card to donate.

813
01:02:04.920 --> 01:02:08.280
I mean, look at I don't
take them go ahead, Ronald,

814
01:02:08.960 --> 01:02:15.440
Okay, thank you. So I
recently graduated from a Smam Michael Finance Institute

815
01:02:15.079 --> 01:02:23.159
class, and from this institute,
like not market Finance, I made two

816
01:02:23.239 --> 01:02:28.320
small loans from them, one for
five hundred, one for twenty five hundred,

817
01:02:28.360 --> 01:02:31.719
and I take them both back in
the year. So when my business

818
01:02:31.880 --> 01:02:37.840
does slow down, I actually go
work for GPS for peak season and I

819
01:02:37.000 --> 01:02:42.280
did that for five years. Ronalin, you don't sound you don't sound like

820
01:02:42.360 --> 01:02:46.679
you're making excuses or deadbeat or anything. You sound like you want to get

821
01:02:46.719 --> 01:02:52.400
ahead. It's just difficulty. Listen. But I'm telling you something. Okay.

822
01:02:52.639 --> 01:02:55.320
It really inspired me seeing this movie
last night because I was thinking,

823
01:02:57.159 --> 01:03:00.840
I was thinking of getting a bunch
of people together that I know serious.

824
01:03:00.920 --> 01:03:05.599
I'm not. I'm really serious in
doing micro loans for people who just need

825
01:03:05.679 --> 01:03:07.840
to step up. And will we
get burned. I'm sure we will now

826
01:03:07.920 --> 01:03:13.199
and then, but I'm wondering if
maybe that can be our part and and

827
01:03:13.679 --> 01:03:15.760
I'm really considering it, and if
there's anyone interested, let me know.

828
01:03:15.840 --> 01:03:20.559
It's not a money making thing at
all. It's gonna break even, uh

829
01:03:20.760 --> 01:03:23.400
you know, but but I want
to try to do this for a lot

830
01:03:23.480 --> 01:03:30.000
of people because sometimes look, we
run across all kinds of people have stories,

831
01:03:30.320 --> 01:03:34.079
and they wouldn't pay back alone if
their life dependent on They don't give

832
01:03:34.079 --> 01:03:36.760
a damn. They want money,
they want drugs, they want alcohol.

833
01:03:37.360 --> 01:03:40.800
Then there are some people that want
to get their business going and just want

834
01:03:40.840 --> 01:03:45.079
to step up. So just leave
your name in number and let's see if

835
01:03:45.119 --> 01:03:46.519
we can get some help for you. I'm Tom Martinez. We got more

836
01:03:46.559 --> 01:03:55.119
coming up. Go with a sure
thing Denver's best roofer Excel Roofing dot com.

837
01:03:55.320 --> 01:04:01.920
You don't pay a cent until you're
content. Time for an insurance check

838
01:04:02.000 --> 01:04:06.239
up free, no obligation. In
comparison, call Compass Insurance paying too much

839
01:04:06.400 --> 01:04:11.400
your coverage at dozens of insurance companies
find out now three all three seven to

840
01:04:11.440 --> 01:04:15.119
seven to one help. You'll think
you're his only customer when you choose Frank

841
01:04:15.159 --> 01:04:18.719
durand the real estate Man dot com
to list your home with Remax Alliance three

842
01:04:18.760 --> 01:04:30.239
all three nine two zero sixteen twenty
two. Hi Tom Martino, here,

843
01:04:31.400 --> 01:04:34.760
we got room for your calls at
three O three seven one three talks seven

844
01:04:34.800 --> 01:04:38.559
one three eight two five five.
Welcome to the only show of its kind

845
01:04:38.599 --> 01:04:45.880
anywhere and we're waiting for calls on
mister Appliance in Parker. Charge the guy's

846
01:04:45.880 --> 01:04:51.079
sixty seven hundred bucks after market parts, no repair, It worked like crap.

847
01:04:51.239 --> 01:04:56.119
They had another company come out and
said, look, everything they did

848
01:04:56.320 --> 01:05:00.800
was wrong. You got zero value. Then they fixed it for four grand.

849
01:05:00.360 --> 01:05:05.679
We have to find out what the
hell is going on with mister Appliance

850
01:05:06.760 --> 01:05:11.519
in Parker. The reason I say
mister Appliance in Parker is because it is

851
01:05:12.880 --> 01:05:18.719
a franchise in Parker and I don't
want to cast dispersions on every one of

852
01:05:18.840 --> 01:05:26.840
the mister Appliances. So we also
have Mike Robinson with us from Smith Plumbing,

853
01:05:26.880 --> 01:05:30.599
Heat and Cooling Electric, and we've
had some really good discussions on this,

854
01:05:31.599 --> 01:05:38.599
including something that I didn't know.
You can get tax credits for sealing

855
01:05:38.760 --> 01:05:45.480
your duct work. It's probably the
number one cost effect the improvement in reducing

856
01:05:45.960 --> 01:05:49.039
energy costs in your line. Is
there really that much that escapes from a

857
01:05:49.119 --> 01:05:54.960
duck? So on average time we
see twenty five to thirty five percent.

858
01:05:55.599 --> 01:06:00.400
Doug Leakitgeon come on twenty five to
thirty five percent. Some some newer homes

859
01:06:00.440 --> 01:06:04.519
that are only five to eight years
old, we've seen forty percent plus and

860
01:06:04.599 --> 01:06:08.400
when we call the we don't do
new homes. So when we call the

861
01:06:09.159 --> 01:06:12.079
uh, you know, I called
the inspector, the head inspector and the

862
01:06:12.159 --> 01:06:15.480
homes. I said, how are
you allowing duck systems and new homes to

863
01:06:15.559 --> 01:06:17.079
be so? Why do they leak? Where do they leak? At the

864
01:06:17.119 --> 01:06:20.719
corners? Those little ones where they
don't? They come pre made nowadays?

865
01:06:20.800 --> 01:06:25.800
These ducks, no, you still
install them. You still the sheet metal

866
01:06:25.920 --> 01:06:29.639
duck work is still they don't bend
and build right there. Part of the

867
01:06:29.719 --> 01:06:34.239
issue TOOM is when we get in
there is there's there's duct connections that aren't

868
01:06:34.239 --> 01:06:39.840
even connected. So we pressurize the
duck system and we'll find we sometimes have

869
01:06:39.920 --> 01:06:43.880
to cut a hole in the wall
and we'll see that one of the return

870
01:06:44.039 --> 01:06:47.000
one of the supplies was never even
connected to the boot. All right,

871
01:06:47.079 --> 01:06:51.519
So you find the and seal and
what kind of a credit is available off

872
01:06:51.519 --> 01:06:59.119
to how much? So for are
you kid like a solar system? Yeah?

873
01:06:59.159 --> 01:07:02.360
So yards about three grand for to
do the whole thing, the duck

874
01:07:02.559 --> 01:07:06.480
cleaning first, then the ceiling.
And they'll get on that to get nine

875
01:07:06.559 --> 01:07:13.760
hundred dollars back as a tax credit, and they save Yeah. There's two

876
01:07:13.840 --> 01:07:17.239
parts to it. One is it
puts the air coming from your heater air

877
01:07:17.320 --> 01:07:21.239
conditioner in the room it was meant
to be in, rather than leaking all

878
01:07:21.280 --> 01:07:26.719
the way to the room. So
the comfort increases tremendously, as well as

879
01:07:26.800 --> 01:07:30.199
the reduction in the cycle times of
your equipment because it doesn't have to run

880
01:07:30.639 --> 01:07:33.360
twenty five to thirty five percent more
just to deliver the same heat into the

881
01:07:33.960 --> 01:07:40.480
the living space. Smith Trucks dot
com, Hey H Smithpink Trucks dot com.

882
01:07:40.880 --> 01:07:43.440
Ky, I'm gonna take you after
break. Please ask K to hang

883
01:07:43.519 --> 01:07:51.000
on, hold on go with a
sure thing Denver's best roofer Excel Roofing dot

884
01:07:51.079 --> 01:07:58.760
com. You don't pay a cent
until you're content. Time for an insurance

885
01:07:58.840 --> 01:08:03.760
checkup freel gation comparison call Compass Insurance
paying too much your coverage at dozens of

886
01:08:03.840 --> 01:08:09.000
insurance companies find out now three all
three seven seven one help. You'll think

887
01:08:09.039 --> 01:08:12.840
you're his only customer when you choose
Frank durand the real estate Man dot com

888
01:08:13.119 --> 01:08:16.760
to list your home with Remax Alliance
three all three nine two zero sixteen twenty

889
01:08:16.800 --> 01:08:23.399
two. Let's talk to kay I
Tom Martino, Hi, K, what's

890
01:08:23.479 --> 01:08:29.600
going on. Oh, I was
just calling saying that we did have for

891
01:08:29.800 --> 01:08:35.479
that girl. If somebody wanted to
offer to help her out, what a

892
01:08:35.600 --> 01:08:43.640
car? We do have a twenty
fourteen Forester for sale for six thousand or

893
01:08:44.119 --> 01:08:49.399
we'll take best offer. And if
somebody wanted to Now, let me ask

894
01:08:49.439 --> 01:08:55.479
you something. What kind of condition
is this car? It's a really good

895
01:08:55.560 --> 01:09:01.319
condition. We took it to the
Subaru place and it was then I heard

896
01:09:01.800 --> 01:09:06.920
my mom got it from Kay,
got it from her daughter. How many

897
01:09:08.039 --> 01:09:15.840
miles? How many miles on it? It does have quite a few miles,

898
01:09:16.159 --> 01:09:25.520
like how many? Just give me
an idea? We put in a

899
01:09:25.680 --> 01:09:30.000
new a surfer chain belt. Karen, No, No, I'm just k

900
01:09:30.479 --> 01:09:31.680
Can you just give me an idea
of the mileage? Is it? Is

901
01:09:31.720 --> 01:09:40.439
it one hundred and fifty? Is
a one hundred and fifty miles? One

902
01:09:40.560 --> 01:09:44.000
hundred and fifty thousand? Is it
one hundred and fifty or two one hundred

903
01:09:44.039 --> 01:09:46.359
and fifty? What? Honest to
god? Wait? Wait, wait,

904
01:09:46.439 --> 01:09:50.439
k you have a super Forster with
two hundred and fifty thousand miles on it

905
01:09:50.520 --> 01:09:56.640
still running? Okay, sorry,
I'm talking for my mom because she's driving.

906
01:09:57.319 --> 01:10:04.560
Okay, my fish, that passed
away from cancer in October. She

907
01:10:04.800 --> 01:10:11.560
inherited the cards and she paid it
off. Go with a sure thing Denver's

908
01:10:11.640 --> 01:10:15.960
Best roofer Excel Roofing dot com.
You don't pay a cent until you're content.

909
01:10:18.359 --> 01:10:24.039
Time for an insurance check up free, no obligation comparison call Compass Insurance

910
01:10:24.239 --> 01:10:28.359
paying too much your coverage at dozens
of insurance companies find out now three all

911
01:10:28.439 --> 01:10:31.479
three seven seven one help. You'll
think you're his only customer when you choose

912
01:10:31.520 --> 01:10:35.920
Frank durand the real estate Man dot
com to list your home with Remax Alliance

913
01:10:36.199 --> 01:10:48.920
three all three nine two zero sixteen
twenty two. Ripped up news so you

914
01:10:49.079 --> 01:11:00.479
don't have to run anxiousness as we
can. Shoot's gonna help come. He

915
01:11:00.600 --> 01:11:06.439
is the Troubleshooter Show. No Tom
Martino, Hi Tom Martino here, Welcome

916
01:11:06.520 --> 01:11:11.399
to the show three oh three and
seven to one three talk three oh three

917
01:11:11.640 --> 01:11:15.760
seven one three eight two five five. We are solving problems, answering questions

918
01:11:15.840 --> 01:11:18.960
and taking complaints. Give us a
call if you have a question on anything

919
01:11:19.439 --> 01:11:23.279
and you need help. By the
way, this how I brought to you

920
01:11:23.359 --> 01:11:27.079
by Dan Mackenzie. He's an estate
planning attorney who can do your estate with

921
01:11:27.199 --> 01:11:31.840
a phone call and work with you
either remotely or live. And he can

922
01:11:31.880 --> 01:11:35.960
do anything from a simple will to
a trust to help you with your future

923
01:11:36.439 --> 01:11:43.680
and your estate. McKenzie law eight
three three CO plans eight three three c

924
01:11:44.520 --> 01:11:47.840
plans. He's very dependable. I
like him. He's great informal and you'll

925
01:11:47.960 --> 01:11:54.319
like the way he does business cooplans
dot co. Now we are talking about

926
01:11:54.439 --> 01:11:59.640
anything new and important to you,
of course, and we've had a number

927
01:11:59.680 --> 01:12:02.640
of call today that I think really
you need to know. First and foremost,

928
01:12:03.199 --> 01:12:10.159
I want to explain something about service
contracts and invoices. This guy had

929
01:12:10.399 --> 01:12:16.960
somebody come do his refrigerator and they
were out of Parker, called mister Appliance.

930
01:12:17.199 --> 01:12:26.239
It's a franchise in Parker, and
mister Appliance charged him sixty seven hundred

931
01:12:26.319 --> 01:12:32.239
dollars in repairs for his Viking refrigerator
built in but never ever fixed it.

932
01:12:33.000 --> 01:12:40.319
They also removed the refrigerator and damaged
his cabinetry and did some other things.

933
01:12:41.520 --> 01:12:45.000
Another company was called to come in
and they said, first and foremost,

934
01:12:45.079 --> 01:12:49.319
these are made so you can work
on everything on the top compressor and you

935
01:12:49.439 --> 01:12:56.840
don't have to remove the refrigerator.
And also every single part they put in

936
01:12:56.920 --> 01:13:00.319
there were after market and in our
opinion, defected and nothing they did was

937
01:13:00.399 --> 01:13:08.439
correct nothing. So he spent sixty
seven hundred dollars for nothing. Then he

938
01:13:08.560 --> 01:13:13.920
spent forty seven with that new company
who fixed it. He's pleased. So

939
01:13:15.159 --> 01:13:18.319
the point is this, When you
get an invoice for something and they keep

940
01:13:18.439 --> 01:13:23.640
adding to it, part of that's
your fault. You got to at some

941
01:13:23.840 --> 01:13:28.960
point say, wait a minute,
what's wrong here. So if a company

942
01:13:29.399 --> 01:13:34.600
on your car, or on your
appliance, or on anything says you need

943
01:13:35.119 --> 01:13:45.079
this widget, then on the invoice
what you put on there is need this

944
01:13:45.640 --> 01:13:53.199
widget to stop noise and restore temperature. That's what you do. You see,

945
01:13:53.239 --> 01:13:57.520
you don't just let him say what
you need, but you put down

946
01:13:58.279 --> 01:14:03.640
what it will do. Now you've
created a contract and you make that guy

947
01:14:03.800 --> 01:14:08.840
sign it right there, the tech
and you sign it. And if they

948
01:14:08.920 --> 01:14:10.720
go, well, wait a minute, we don't have a place on our

949
01:14:10.760 --> 01:14:15.720
iPad to do that, well that's
tough crap. If it involves I'm not

950
01:14:15.800 --> 01:14:17.960
talking about a full replacement. I'm
not talking about that. I'm talking about

951
01:14:18.439 --> 01:14:23.000
replacing a component or a part.
So if he did that with this mister

952
01:14:23.079 --> 01:14:27.920
appliance. And he first of all, when you replace the compressor, how

953
01:14:27.960 --> 01:14:30.399
the hell does that not fix it? That's the first thing they did.

954
01:14:31.600 --> 01:14:35.960
If you replace the compressor, it
has to tell you it wasn't theres So

955
01:14:36.079 --> 01:14:41.680
what did he spend that money for? So then they probably did the starting

956
01:14:41.760 --> 01:14:44.399
relay, which he should have tried
first, and a whole bunch of other

957
01:14:44.520 --> 01:14:48.479
things. So what I'm getting at
is you create a little contract on that

958
01:14:48.600 --> 01:14:53.640
invoice. Like when they say with
your car, we're going to change the

959
01:14:53.720 --> 01:14:59.680
serpentine belt to get rid of that
noise, then you're going to say serpentine

960
01:14:59.720 --> 01:15:08.680
belt to eradicate noise. Now here's
the deal. Maybe you do need a

961
01:15:08.760 --> 01:15:14.520
part that doesn't contribute to the symptom, so you might have a noise that's

962
01:15:14.640 --> 01:15:17.960
not coming from the belt. But
you shouldn't have to pay for their hunting

963
01:15:18.000 --> 01:15:23.319
and pecking. So if you know
you need something that's different, where's the

964
01:15:23.359 --> 01:15:26.960
belt worn out? Or where's this
part bad? Can I have the old

965
01:15:27.039 --> 01:15:31.079
part? You need something to show
because many times if you go in with

966
01:15:31.159 --> 01:15:34.920
a car that's older, you might
have more than one problem. You might

967
01:15:35.000 --> 01:15:40.720
have four or five, and maybe
of the four or five things that are

968
01:15:40.840 --> 01:15:45.920
wrong. Only one of them will
eradicate that noise or that grinding, but

969
01:15:46.119 --> 01:15:51.920
you still have the other things wrong. So just because they fix something and

970
01:15:53.079 --> 01:15:58.560
the symptom doesn't go away, doesn't
mean you didn't need it. However,

971
01:15:59.279 --> 01:16:02.520
if you're looking only for that symptom
to be eradicated, you make it very

972
01:16:02.600 --> 01:16:06.680
clear to them that I don't care
what other things I need. What I

973
01:16:06.920 --> 01:16:15.960
want is to do away with this
and put it on the invoice. Now,

974
01:16:15.680 --> 01:16:19.600
we also had a woman call Anyone
to sell a car and did she

975
01:16:19.720 --> 01:16:23.720
hang up? Do we have a
number to call back, because that's a

976
01:16:23.840 --> 01:16:28.000
really important call. Yes, we
do, Tom, We're going to get

977
01:16:28.039 --> 01:16:31.159
her back. We have her number, and I've already passed it on to

978
01:16:31.760 --> 01:16:35.880
Rondo. Well way before we do
that, I want to know more about

979
01:16:35.920 --> 01:16:40.640
this, so Ronda doesn't fall for
two hundred and fifty thousand miles on a

980
01:16:40.680 --> 01:16:44.520
Subaru what the hell. I want
to know what kind of repairs they did

981
01:16:44.600 --> 01:16:45.880
in all of that, And then
I want to know if they're willing to

982
01:16:45.960 --> 01:16:49.039
finance the thing. That would be
cool. No no, no, no,

983
01:16:49.079 --> 01:16:53.000
no no. Here was her offer. Man, it was kind of

984
01:16:53.079 --> 01:16:57.079
crazy. She wanted to know if
any of our listeners wanted to buy it,

985
01:16:57.520 --> 01:16:59.960
then if they bought it, they
could donate it to the lady.

986
01:17:00.359 --> 01:17:02.560
Cor I know that part. I
know that part what she's saying. I

987
01:17:02.600 --> 01:17:05.239
mean, I could do the same
thing. I want to know to that

988
01:17:05.359 --> 01:17:10.239
poor lady too. No, I
know that. And then what she was

989
01:17:10.279 --> 01:17:14.840
saying though, what six or seven
thousand for it for two hundred and fifty

990
01:17:15.039 --> 01:17:20.039
thousand miles. That car might be
worth twelve hundred or fifteen hundred. It's

991
01:17:20.159 --> 01:17:27.960
ten years old and has two hundred
and fifty thousand miles. So I want

992
01:17:28.079 --> 01:17:31.000
to warn the person we just put
in touch with her. I mean,

993
01:17:31.199 --> 01:17:34.079
that's what I wanted to do.
I didn't want to just you know,

994
01:17:34.279 --> 01:17:42.560
I don't want Ronalin believing that this
is the car we're recommending. Gary.

995
01:17:44.039 --> 01:17:47.399
Welcome to the show. Our lines
are open at three three seven one three

996
01:17:47.520 --> 01:17:50.720
talk. Also remember to call three
oh three Martino for help at any time.

997
01:17:50.920 --> 01:17:56.680
Now, Gary, what's going on? A couple of weeks ago,

998
01:17:56.800 --> 01:18:01.359
I had an accident, kind of
went an accident. Run oh ok,

999
01:18:01.520 --> 01:18:05.880
a car accident. What happened?
Car accident? Yeah, and a semi.

1000
01:18:06.119 --> 01:18:11.000
I was on the inside lane turning
left and he was on the outside

1001
01:18:11.079 --> 01:18:18.439
lane. He cut his turn short
and took hit the side of my car.

1002
01:18:19.199 --> 01:18:23.680
And did he take off? He
took off. He didn't even know

1003
01:18:23.800 --> 01:18:28.640
he hit me. It was that's
what I thought. Twenty pounds and hit

1004
01:18:28.760 --> 01:18:31.800
the side of the car. So
anyway, I tried to follow him,

1005
01:18:32.439 --> 01:18:41.640
got a picture of his truck and
called the police. It was Greenwood Village.

1006
01:18:42.479 --> 01:18:47.359
She took about a week to finally
get a hold of the people that

1007
01:18:47.479 --> 01:18:54.119
were doing the damage. And wait
a minute, what do you mean the

1008
01:18:54.199 --> 01:18:59.199
people doing the damage? Was this
a company truck? It was at least

1009
01:18:59.680 --> 01:19:04.079
truck from a lease company, okay, And they leased the truck, and

1010
01:19:04.760 --> 01:19:13.119
then they have a trucking company,
so I so it was leased to a

1011
01:19:13.199 --> 01:19:18.199
truck It was leased to a trucking
company. That's correct. Okay. So

1012
01:19:18.359 --> 01:19:26.640
one trucking company owns it and the
second trucking company leased it. Okay,

1013
01:19:26.920 --> 01:19:35.520
okay, yes, okay. So
finally I was able to get in touch

1014
01:19:35.600 --> 01:19:44.199
with the their insurance company. Who's
insurance company? Who's insurance The trucking company's

1015
01:19:44.279 --> 01:19:49.319
insurance company got one that hit me. They had insurance on the truck.

1016
01:19:49.640 --> 01:19:58.960
Who was the insurance company? Progressive
and they took about a week to get

1017
01:19:59.000 --> 01:20:03.680
in touch with a dry The driver
says he didn't do it. So at

1018
01:20:03.720 --> 01:20:06.119
that point, all right, hold
on, Gary, this is gonna get

1019
01:20:06.359 --> 01:20:10.800
complicated. I want to I want
to hear you out. So they said,

1020
01:20:11.199 --> 01:20:14.359
the guy just simply denied it.
All right, if we can,

1021
01:20:14.560 --> 01:20:18.680
I'd like to also let Compass weigh
in on this if possible. Okay,

1022
01:20:18.760 --> 01:20:21.840
So hold on, I'm Tom Martino
three oh three seven one three talk seven

1023
01:20:21.880 --> 01:20:30.640
one three eight two five five Hey
renew our region denverregion dot com has the

1024
01:20:30.760 --> 01:20:38.720
new Semigluetide and it is compounded for
weight loss at just two hundred and fifty

1025
01:20:38.720 --> 01:20:42.640
dollars a month, as opposed to
the twelve or fourteen hundred a month for

1026
01:20:42.760 --> 01:20:47.239
the ozempic and Wagovi. That's Denverregen
dot com just two hundred and fifty bucks

1027
01:20:47.279 --> 01:21:00.800
a month that includes all supplies and
doctor consultations. Denverregen dot com. Go

1028
01:21:00.000 --> 01:21:04.199
with a sure thing Denver's Best Roofer
Excel Roofing dot com. You don't pay

1029
01:21:04.239 --> 01:21:11.840
a cent until you're content, wait
time for an insurance check up free,

1030
01:21:11.960 --> 01:21:15.600
no obligation. In comparison, call
Compass insurance paying too much your coverage at

1031
01:21:15.680 --> 01:21:19.680
dozens of insurance companies. Find out
now three all three seven seven one help.

1032
01:21:19.880 --> 01:21:24.439
You'll think you're his only customer when
you choose Frank durand the real estate

1033
01:21:24.520 --> 01:21:28.920
Man dot com to list your home
with Remax Alliance three all three nine two

1034
01:21:29.000 --> 01:21:45.960
zero sixteen twenty two. Tom Martinez
here three oh three seven one three talk

1035
01:21:45.960 --> 01:21:50.560
seven one three eight two five five. So our friends at are Mike has

1036
01:21:50.640 --> 01:21:56.159
a take off and uh Smithpink Trucks
dot com. He'll be leaving in a

1037
01:21:56.239 --> 01:22:00.600
few minutes. They're at seven one
nine three nine two forty two sixty nine

1038
01:22:00.640 --> 01:22:04.960
Colorado Springs up to Castle Rock and
any specials you want to give. Yeah,

1039
01:22:05.039 --> 01:22:10.800
Tom, we're having a end of
winter and of furnace season, furnace

1040
01:22:10.920 --> 01:22:15.359
clear and sales. So twenty five
percent off any furnace or fifty percent off

1041
01:22:15.399 --> 01:22:18.239
any furnace with the purchase of a
air conditioner. Plus we've you know,

1042
01:22:18.479 --> 01:22:21.479
financing is a big deal right now, so we're offering zero percent up to

1043
01:22:21.479 --> 01:22:26.680
eighteen months, or for those who
want longer term, six point nine nine

1044
01:22:26.800 --> 01:22:30.680
percent up to ten years six point
nine nine wow, and then you have

1045
01:22:30.880 --> 01:22:33.600
zero percent for eighteen months right year
and a half. Yeah, and on

1046
01:22:33.720 --> 01:22:36.479
top of that, to make the
system right, we got twenty five hundred

1047
01:22:36.479 --> 01:22:42.560
dollars in free system enhancements that could
be a filter upgrade, ultra violet,

1048
01:22:42.840 --> 01:22:47.039
you're air purrefire, dot cleaning,
dot ceiling, or even since we do

1049
01:22:47.119 --> 01:22:51.439
other things, a new water heater
or a new electrical panel. So and

1050
01:22:51.520 --> 01:22:55.319
that's twenty five hundred dollars toward any
of that, any of that. Yeah,

1051
01:22:55.479 --> 01:23:00.359
and that's Smith Pink Trucks dot Com
seven to one, nine nine.

1052
01:23:00.399 --> 01:23:02.520
Thank you very much, Mike.
And then you don't have to run out

1053
01:23:02.560 --> 01:23:04.359
right now, but I know you
were going to leave in a few minutes.

1054
01:23:04.399 --> 01:23:10.000
So Gary, let's talk here about
this car accident. And so you

1055
01:23:10.199 --> 01:23:14.479
said you were hit by a semi
and it was in such a way they

1056
01:23:14.520 --> 01:23:16.760
were cutting, they were turning.
He doesn't remember doing it, or he

1057
01:23:16.800 --> 01:23:23.319
said he didn't do it. You
that what's that, sir? He said

1058
01:23:23.359 --> 01:23:26.439
he didn't feel Yeah, yeah,
yeah, And I can see where that

1059
01:23:26.479 --> 01:23:30.319
could happen. When did when did
this happen? By the way, about

1060
01:23:30.319 --> 01:23:35.960
two weeks ago? Okay, so
two weeks ago? Then when you that

1061
01:23:36.279 --> 01:23:40.680
day though you reported it, is
that true? No? The next day

1062
01:23:40.720 --> 01:23:45.079
I report okay, Well that's good. So the next day you reported it

1063
01:23:45.199 --> 01:23:53.119
to the Greenwood Village Police correct,
okay, And then you gave the information,

1064
01:23:53.319 --> 01:23:56.920
the number and all of that.
The license plate number. Well,

1065
01:23:57.000 --> 01:23:59.960
I couldn't read the license plate,
but I gave him the truck and I'm

1066
01:24:00.760 --> 01:24:04.399
okay, good, oh got it. So and they said it was a

1067
01:24:04.600 --> 01:24:11.720
truck least to a trucking company.
Correct. When you contacted their insurance,

1068
01:24:11.840 --> 01:24:15.479
they say, they say they're not
paying a dime. How much damage was

1069
01:24:15.560 --> 01:24:18.880
done? I don't know. I'm
going to go in and get an estimate

1070
01:24:18.960 --> 01:24:24.439
tomorrow. What does it look like? I like, bad, major stuff

1071
01:24:24.560 --> 01:24:29.359
or minor? No minor? But
do they ever know whether they're going to

1072
01:24:29.399 --> 01:24:32.640
want to replace a fender or whether
it can be repaired to Wait? How

1073
01:24:32.720 --> 01:24:40.399
old is your car? It's a
two thousand and five two thousand and five,

1074
01:24:40.560 --> 01:24:43.920
one thousand miles. It's the one
owner truck. I've owned it my

1075
01:24:44.199 --> 01:24:46.600
entire life. What kind of car? What kind of truck? It's a

1076
01:24:46.880 --> 01:24:53.800
cheap Grand Cherokee. Okay, so
listen, here's the dilemma. All right,

1077
01:24:54.640 --> 01:24:57.079
what do you do? And I'm
going to talk to Jeremy over a

1078
01:24:57.159 --> 01:25:01.560
compass insurance because this is not the
first time this has happened, jere me.

1079
01:25:01.760 --> 01:25:11.239
What does an insurance company do when
the people simply say, I was

1080
01:25:11.319 --> 01:25:14.720
not in this accident, it did
not happen. I don't remember it,

1081
01:25:14.880 --> 01:25:17.560
I don't recall it, I never
felt it. You know, what do

1082
01:25:17.680 --> 01:25:24.000
they do? What does an insurance
company do? Yeah, it could be

1083
01:25:24.119 --> 01:25:28.359
cased by case. I mean sometimes
if the evidence is there, they're gonna

1084
01:25:28.399 --> 01:25:31.319
pay it because they know, you
know, ultimately, Yeah, but what

1085
01:25:31.439 --> 01:25:36.439
would the evidence be though he ran
after the truck and took a picture that

1086
01:25:36.680 --> 01:25:41.960
was it, he doesn't have it
happening and he doesn't have any other witnesses.

1087
01:25:43.880 --> 01:25:46.479
Yeah, and in cases like that, they might not pay, you

1088
01:25:46.560 --> 01:25:50.359
know. So I mean, whether
there's a police report on site, if

1089
01:25:50.399 --> 01:25:56.760
there's witnesses, you know, the
story of the other person obviously, if

1090
01:25:56.800 --> 01:26:00.640
they're saying they didn't happen. But
you know, because it goes both ways,

1091
01:26:00.720 --> 01:26:03.239
Like obviously I believe this caller,
but people could call in all the

1092
01:26:03.319 --> 01:26:06.640
time and say, hey, you're
insured his right and it didn't happen,

1093
01:26:06.800 --> 01:26:12.960
So it right, it goes both
ways on that. So so is he

1094
01:26:13.079 --> 01:26:15.800
out of luxe? They just simply
said, hey, it never happened.

1095
01:26:16.960 --> 01:26:19.359
I would. I mean, no, he's not a luck. I mean

1096
01:26:19.439 --> 01:26:24.680
if he has physical damage on his
policy, that's the easiest way to handle

1097
01:26:24.760 --> 01:26:29.119
this is to just put the claim
in under his insurance. They're going to

1098
01:26:29.159 --> 01:26:31.479
fix it for him, and then
let them subrogate and fight it out with

1099
01:26:31.600 --> 01:26:35.399
that other insurance company. He gets
his car fixed, but he has a

1100
01:26:35.720 --> 01:26:39.640
five. Do you even have insurance
that'll cover this? Do you have collision?

1101
01:26:42.119 --> 01:26:45.520
I have full coverage. Well that's
a good idea. Why don't you

1102
01:26:45.600 --> 01:26:49.199
put it in with your insurance since
you have collision coverage? Well, I

1103
01:26:49.359 --> 01:26:55.319
haven't had an accident in fifty years. I don't. Hey, Jeremy,

1104
01:26:55.399 --> 01:26:59.960
if this guy hasn't had an accident
in fifty years and he claims this collision

1105
01:27:00.079 --> 01:27:01.960
thing, will they believe him if
he says he's not at fault in it

1106
01:27:02.039 --> 01:27:05.840
with someone else? How do they
deal with that? Yeah? A lot

1107
01:27:05.920 --> 01:27:11.600
of times on that they can see
kind of the damage on his car.

1108
01:27:11.800 --> 01:27:15.039
That's the difference is they could come
out and see his car, whereas the

1109
01:27:15.159 --> 01:27:19.479
other insurance company isn't bothering to look
at the damage of the truck that hit

1110
01:27:19.600 --> 01:27:24.319
him, and they can kind of
figure out you know what happened, if

1111
01:27:24.359 --> 01:27:27.680
he's at fault or not. If
he's not at fault and he was hit,

1112
01:27:27.880 --> 01:27:34.079
that's not a chargeable accident or a
chargeable yeah accident. So there's no

1113
01:27:34.319 --> 01:27:41.439
reason not to in this sense because
it's a lot easier than continuing to fight

1114
01:27:41.479 --> 01:27:45.119
an insurance company that's not willing to
do anything for you. Another thing you

1115
01:27:45.239 --> 01:27:49.399
can do here thinking about taking him
the small claims court, Well you can,

1116
01:27:49.520 --> 01:27:51.239
but well, here's what you have
to do. You have to go

1117
01:27:51.399 --> 01:27:57.119
get some estimates and find out the
real damage. Then you have to take

1118
01:27:57.399 --> 01:28:03.479
the driver to small claims core.
I don't think the owner you would take

1119
01:28:03.520 --> 01:28:08.119
the small claims court, although you
can serve the driver as a John Doe

1120
01:28:08.159 --> 01:28:11.479
at that driver's place, I think, at that company. But here's the

1121
01:28:11.560 --> 01:28:15.039
deal. You still have a level
of proof. What proof do you have?

1122
01:28:15.640 --> 01:28:19.439
Just the pictures and the fact that
he just kept going and where Yeah,

1123
01:28:19.479 --> 01:28:23.239
but but there's no fact. No, no, no, you said

1124
01:28:23.319 --> 01:28:28.319
the fact that he kept going.
Where are the photos taking at the point

1125
01:28:28.359 --> 01:28:31.159
of impact? No, they're taken. I had to catch up to the

1126
01:28:31.279 --> 01:28:33.920
truck and take them on the highway. Well, okay, but you could

1127
01:28:33.960 --> 01:28:38.640
have caught up to any truck.
Gary, there's a matter of proof.

1128
01:28:39.039 --> 01:28:42.720
By the way, if ever dash
cams were needed, this would be the

1129
01:28:42.800 --> 01:28:47.159
perfect example. That would have been
a great one. The situation, though,

1130
01:28:47.600 --> 01:28:54.920
is you know he kept going because
he didn't realize he'd had an accident.

1131
01:28:55.039 --> 01:29:00.800
I guess, and I do have
pictures. I'm sure that he's got

1132
01:29:00.119 --> 01:29:06.720
some kind of GPS system or whatever
that can tell where he was when this

1133
01:29:06.880 --> 01:29:11.359
accident occurred. I don't think so. It doesn't work that way. I

1134
01:29:11.439 --> 01:29:15.279
think I don't think they track each
and every minute of each and every day.

1135
01:29:15.359 --> 01:29:20.800
Maybe they do, But he was
at that location at that time.

1136
01:29:23.439 --> 01:29:28.079
Wouldn't that prove something? It would
prove that he was at that location at

1137
01:29:28.119 --> 01:29:33.159
that time. You needed somebody to
see it, or you needed a dash

1138
01:29:33.239 --> 01:29:39.000
camera. I mean, Jeremy,
really and truly. I mean, an

1139
01:29:39.000 --> 01:29:44.119
insurance company is not going to pay
just on one person's word. Yeah,

1140
01:29:44.199 --> 01:29:48.760
I mean his company might, but
the other party, yeah, I mean,

1141
01:29:48.840 --> 01:29:51.520
if the other person's like, no, I didn't get in an accident,

1142
01:29:51.760 --> 01:29:56.520
he's saying they did, it's tough. I mean, obviously, though,

1143
01:29:56.600 --> 01:29:59.680
Hey, Jeremy, I think the
better I think the better thing for

1144
01:29:59.760 --> 01:30:02.319
this to do is like we said
before you put it through your own insurance.

1145
01:30:02.600 --> 01:30:05.439
He's saying, I haven't had an
accident in fifty years. Well,

1146
01:30:05.520 --> 01:30:09.640
if it's not at fault, what's
that even matter. It's not going to

1147
01:30:09.840 --> 01:30:15.720
it's not going to apply against his
driver's license. That's right. Yeah,

1148
01:30:15.880 --> 01:30:20.439
I mean, here's a file.
Your insurance won't go up based upon that.

1149
01:30:20.880 --> 01:30:25.720
It may go up because everything in
the world is going up right now,

1150
01:30:25.800 --> 01:30:28.840
but not based on that. Is
that correct, Jeremy, That is

1151
01:30:28.960 --> 01:30:35.079
correct? Mark correct? Yeah,
so that's really the best advice Laans court.

1152
01:30:35.159 --> 01:30:40.239
And I didn't win, then could
I turn that into my insurance company?

1153
01:30:41.359 --> 01:30:43.960
Yeah? You could do that,
Yeah, you could. You're going

1154
01:30:44.039 --> 01:30:47.399
to probably have a harder time for
them not wanting to charge you if if

1155
01:30:47.479 --> 01:30:53.680
you didn't win it. I mean
obviously in a case where you were at

1156
01:30:53.760 --> 01:30:58.880
fault in that small claims court,
then you know your insurance might also treat

1157
01:30:58.920 --> 01:31:03.399
it as a not it or as
an adphult accident. If it's just that's

1158
01:31:03.479 --> 01:31:09.159
right, you can't. How are
you going to track down this driver anyhow?

1159
01:31:09.279 --> 01:31:11.840
I mean, let's get real.
You have no idea who he is.

1160
01:31:13.000 --> 01:31:18.399
Yeah, the Greenwood police officers got
he gave me his name, good

1161
01:31:18.640 --> 01:31:24.359
name of the truck, good company
and everything. The only problem I have

1162
01:31:24.600 --> 01:31:30.479
is that I went to the Colorado
state and their trucking company doesn't have a

1163
01:31:32.000 --> 01:31:42.880
a person to receive the registered agent. I never registered on what's the name

1164
01:31:42.960 --> 01:31:45.920
of the state. What's the name
of it? The name of the what

1165
01:31:46.800 --> 01:31:56.119
trucking company? Uh? Superwoman's Trucking. Now listen, Gary, the driver,

1166
01:31:57.960 --> 01:32:00.880
you would serve the driver anyway.
I don't know if you would go

1167
01:32:00.000 --> 01:32:06.000
after the company or maybe both.
I don't know. But here's the deal.

1168
01:32:06.319 --> 01:32:11.600
Here's the deal. The bottom line
is you're going to have a tough

1169
01:32:11.720 --> 01:32:16.800
time with proof still. And what
I think Jeremy said. What Jeremy said

1170
01:32:17.039 --> 01:32:21.960
is maybe you know it's better to
say you have a hit and run,

1171
01:32:24.279 --> 01:32:30.199
and they run a hit and run
and they refuse to cooperate. It's Janet

1172
01:32:30.319 --> 01:32:34.399
Rimairez is a registered agent. I
mean that took me literally five seconds.

1173
01:32:35.439 --> 01:32:44.279
Really yeah, Janet. But so
you're going to serve You're going to serve

1174
01:32:44.359 --> 01:32:47.159
both the driver. You're going to
serve both the driver and the company.

1175
01:32:47.680 --> 01:32:55.000
And all you're going to use is
your word, right, Okay, good

1176
01:32:55.079 --> 01:32:57.800
luck. I want you to call
me back. Let me know one more

1177
01:32:57.920 --> 01:33:00.119
question. Okay, can you hold
on and I'll take you really, but

1178
01:33:00.319 --> 01:33:02.840
just hang on. I gotta take
this break. I'm Tom Martino. He's

1179
01:33:02.880 --> 01:33:05.840
got one more question. We got
more coming up on the Troubleshooter Show.

1180
01:33:05.960 --> 01:33:15.199
Let's keep Jeremy just in case.
Go with a sure thing Denver's best roofer

1181
01:33:15.359 --> 01:33:23.479
Excel Roofing dot com. You don't
pay a cent until you're content. Time

1182
01:33:23.560 --> 01:33:28.560
for an insurance check up free,
no obligation comparison call Compass Insurance paying too

1183
01:33:28.640 --> 01:33:31.880
much your coverage at dozens of insurance
companies find out now three oh three seven

1184
01:33:32.039 --> 01:33:35.439
seven to one. Help. You'll
think you're his only customer when you choose

1185
01:33:35.479 --> 01:33:40.880
Frank durand the real estate Man dot
com to list your home with Remax Alliance

1186
01:33:41.119 --> 01:33:47.560
three oh three nine two zero sixteen
twenty two. Hi Tom Martino, you're

1187
01:33:47.560 --> 01:33:53.079
a troubleshooter. Three oh three seven
one three talk three oh three seven one

1188
01:33:53.159 --> 01:34:00.920
three eight two five five. Welcome
to the show. Let's talk, Gary,

1189
01:34:00.039 --> 01:34:03.319
is another question about a car accident? I have Jeremy from Compass Insurance

1190
01:34:03.399 --> 01:34:08.680
group. You know you are always
challenging. Go ahead, Gary, if

1191
01:34:09.159 --> 01:34:15.199
I was going to sue them in
small claims, what county would I where

1192
01:34:15.239 --> 01:34:18.520
the accident took place in where I
live, or where the truck is,

1193
01:34:18.600 --> 01:34:25.880
where the trucking company is, where
the trucking company is? Okay, yeah,

1194
01:34:26.039 --> 01:34:32.840
Ramarrez is the name of the driver
too? Oh maybe he owns his

1195
01:34:32.960 --> 01:34:38.119
own Okay, it could be he
owns his own company. And on the

1196
01:34:38.319 --> 01:34:42.239
form on the small claims forum you
can put the company name. Then the

1197
01:34:42.359 --> 01:34:49.439
second defendant and used his name.
Okay, very cool, Gary, Now,

1198
01:34:49.560 --> 01:34:53.399
Jeremy, thank you Gary. We
can let you go. Jeremy,

1199
01:34:53.479 --> 01:34:58.399
I have a question for you.
Sure, what do you do? There's

1200
01:34:58.439 --> 01:35:02.760
another thing that companies often say,
not often, but we've heard it through

1201
01:35:02.800 --> 01:35:06.119
the years, and I know we've
talked about it, where they say there

1202
01:35:06.199 --> 01:35:13.840
is no coverage because our insured refuses
to cooperate with us. I mean,

1203
01:35:14.279 --> 01:35:16.239
how far can they take that?
I mean, if it was a serious

1204
01:35:16.399 --> 01:35:23.920
accident and they say, are insured
refuses to cooperate, If you had independent

1205
01:35:24.119 --> 01:35:29.720
proof and all of that, do
you need Do you even need anyone's cooperation?

1206
01:35:30.079 --> 01:35:34.319
No? Ultimately, the insurance company
just can decide on its own to

1207
01:35:34.399 --> 01:35:43.079
take liability or very goobility for their
insured. Now, really responsible companies don't

1208
01:35:43.119 --> 01:35:45.880
look for excuses to get out of
it. They might look for ways to

1209
01:35:46.520 --> 01:35:51.520
reduce the loss, but very seldom
are they going to walk away from their

1210
01:35:51.640 --> 01:35:57.399
actual obligation. Don't you find that
true? Jeremy, Yeah, for sure.

1211
01:35:57.680 --> 01:36:00.399
And I think like in a case
where you know, this is a

1212
01:36:00.439 --> 01:36:03.119
tough This is a tough one because, like I said before, you know,

1213
01:36:03.880 --> 01:36:08.039
if you just got a call from
your insurance company saying, hey,

1214
01:36:08.119 --> 01:36:11.199
we paid out for this accident,
and you said, what are you talking

1215
01:36:11.199 --> 01:36:14.479
about. I wasn't in an accident, And because someone called in and said

1216
01:36:15.199 --> 01:36:18.279
you hit them, you know that
that that's also problematic. So these these

1217
01:36:18.399 --> 01:36:23.960
can be difficult, and certainly if
you're on the callers end of it,

1218
01:36:24.079 --> 01:36:30.800
it's frustrating by you know, they're
they got to try to find that liability

1219
01:36:30.960 --> 01:36:33.600
and if if they're not getting it
from there and insured, or getting the

1220
01:36:33.680 --> 01:36:40.880
information from their insured, it could
be hard to accept that liability. Yep.

1221
01:36:41.880 --> 01:36:46.479
Absolutely, And here's what I also
want to know. Then, recently,

1222
01:36:46.840 --> 01:36:51.359
we've heard a lot from not a
lot, but more than ever before

1223
01:36:53.039 --> 01:36:57.279
about dairy Land. I've never even
heard, well, I kind of heard

1224
01:36:57.319 --> 01:37:00.800
of them here and there. So
we had a few complaints about people getting

1225
01:37:01.279 --> 01:37:06.399
covered by people who were insured by
dairy Land. Who the hell is dairy

1226
01:37:06.520 --> 01:37:12.840
Land. They've been around for a
while there. I don't know a ton

1227
01:37:12.880 --> 01:37:17.720
about them, but yeah, they've
been around for a while. They're I

1228
01:37:17.800 --> 01:37:21.760
don't think they have a huge presence
in Colorado, but yeah, I mean

1229
01:37:21.800 --> 01:37:26.079
they're not a new company. Or
are they like a high risk company?

1230
01:37:26.159 --> 01:37:30.760
Is that I'm asking? I think
they can tend to be. I think

1231
01:37:30.840 --> 01:37:35.039
they kind of take all different types
of insurance, but I do think they're

1232
01:37:35.079 --> 01:37:41.920
pretty good with high risk. Now
I understood that they were maybe part of

1233
01:37:42.079 --> 01:37:47.600
Sentry Insurance or another insurance company.
Do you find often that major carriers have

1234
01:37:47.800 --> 01:37:53.439
a division or have maybe a wholly
owned subsidiary, or have other companies for

1235
01:37:53.600 --> 01:37:58.359
the high risk so they can keep
them out of their main pool. Yeah.

1236
01:37:58.800 --> 01:38:03.000
You can see a lot of that
with different companies where they may have

1237
01:38:03.279 --> 01:38:09.359
a subsidiary which is specifically high risk, or you'll see, you know,

1238
01:38:09.520 --> 01:38:15.560
big companies that want to have some
ownership or representation on the broker end,

1239
01:38:15.760 --> 01:38:20.159
so they could have a like Liberty
Mutual is the parent company, but then

1240
01:38:20.479 --> 01:38:24.920
you know they have safety on the
broker end. So there's a lot of

1241
01:38:24.960 --> 01:38:30.760
that that happens. I just read
here dairy Land is a subsidiary of Century.

1242
01:38:33.399 --> 01:38:42.800
So does carriers have their their version
of a high risk not all of

1243
01:38:42.880 --> 01:38:47.039
them, No, like Farmers has
a Foremost that's the big one that comes

1244
01:38:47.119 --> 01:38:53.960
to mind, and then a lot
of the other companies that do high risk.

1245
01:38:54.119 --> 01:38:58.199
It'll just be a program within you
know that company. It's not a

1246
01:38:58.279 --> 01:39:04.000
separate company, all right. And
so as far as and again I'm not

1247
01:39:04.119 --> 01:39:08.239
asking it a weigh in on it, We've said enough about it over the

1248
01:39:08.319 --> 01:39:15.359
years. What I consider the absolute
worst company ever is fred Laya. Is

1249
01:39:15.640 --> 01:39:20.680
fred Laya a captive company where they
only sell through their own agents or how

1250
01:39:20.720 --> 01:39:26.000
do they operate? Yeah? I
believe so. I think it's it's just

1251
01:39:26.119 --> 01:39:30.720
a captive company that has their own
agents or you don't call in call center

1252
01:39:30.840 --> 01:39:34.920
type thing. And one of the
things that we were told about from attorneys,

1253
01:39:35.039 --> 01:39:43.159
a lot of personal injury attorneys,
that some agents get their people to

1254
01:39:43.319 --> 01:39:48.039
opt out of certain things because there
are certain coverages you must opt out of

1255
01:39:48.920 --> 01:39:54.800
or they're automatically included. Have you
heard of those coverages? Yeah, so

1256
01:39:54.960 --> 01:40:00.600
you have to formally opt out of
uninsured motorist bodily injury and medical payments.

1257
01:40:00.840 --> 01:40:05.079
So the really so you so the
government then feels it's so important that if

1258
01:40:05.119 --> 01:40:12.279
someone doesn't want it, they have
to literally opt out of it. Correct,

1259
01:40:12.520 --> 01:40:14.800
Yeah, you have to. If
we were going to write a policy

1260
01:40:14.880 --> 01:40:20.479
without medical or anyone or uninsured motors
bodily injury, there's a separate form you

1261
01:40:20.600 --> 01:40:27.239
have to sign for you cannot have
that coverage. And if you if you

1262
01:40:27.399 --> 01:40:30.800
opt out of it, then you're
fine. Uh, you know, but

1263
01:40:30.920 --> 01:40:33.199
if you really want to. But
isn't it foolish compared to the value you

1264
01:40:33.319 --> 01:40:38.680
get? I think so? Yeah. I mean, especially right now with

1265
01:40:38.720 --> 01:40:43.960
the uninsured motorists. I mean there's
so many uninsured motorists on the road or

1266
01:40:44.399 --> 01:40:48.760
people's state minimum that you know is
not going to be enough that coverage.

1267
01:40:49.079 --> 01:40:53.920
It's it's tough because it gets more
and more expensive the more and more it's

1268
01:40:54.079 --> 01:40:57.640
needed, or the more and more
it's used. So as you see that

1269
01:40:57.800 --> 01:41:00.399
premium go up and up, it
attempts to people to want to remove it

1270
01:41:00.520 --> 01:41:04.359
because it makes a big den in
reducing their premiums. But there's a reason

1271
01:41:04.479 --> 01:41:08.840
it costs so much, so it's
kind of a catch Twenty two. Yeah,

1272
01:41:08.920 --> 01:41:12.680
Well, we were told that by
our personal injury attorney, John Fuller.

1273
01:41:13.239 --> 01:41:16.039
You never opt out of that,
always get uninsured, under insured,

1274
01:41:16.119 --> 01:41:23.159
and then always get medpay always.
So anyway, Jeremy pay. Wait wait

1275
01:41:23.239 --> 01:41:26.640
while we're on this subject real quick. I need to warn everybody out there,

1276
01:41:27.119 --> 01:41:30.399
do not get these plug in devices
that track you're driving. I don't

1277
01:41:30.439 --> 01:41:35.159
care what they say. They will
use your driving habits against you when your

1278
01:41:35.239 --> 01:41:39.479
renewal comes. Do not use them. Okay, I want to hold on

1279
01:41:39.680 --> 01:41:42.520
ever, hold on now, Jeremy. We can call you back, but

1280
01:41:42.640 --> 01:41:45.640
I want to weigh in on the
I want Mark to tell us why he's

1281
01:41:45.680 --> 01:41:53.119
saying that. So hold on.
We got more coming right up. Go

1282
01:41:53.279 --> 01:41:57.520
with a sure thing Denver's best roofer
Excel Roofing dot com. You don't pay

1283
01:41:57.560 --> 01:42:03.319
a cent until you're content. Time
for an insurance check up free, no

1284
01:42:03.439 --> 01:42:09.319
obligation. In comparison, call Compass
Insurance paying too much your coverage at dozens

1285
01:42:09.359 --> 01:42:13.000
of insurance companies find out now three
oh three seven seven to one help.

1286
01:42:13.199 --> 01:42:15.960
You'll think you're his only customer when
you choose Frank durand the real estate Man

1287
01:42:16.039 --> 01:42:20.479
dot com to list your home with
Remax Alliance three oh three nine two zero

1288
01:42:20.640 --> 01:42:30.720
sixteen twenty two. Hi Tom Martino, your troubleshooter three oh three seven one

1289
01:42:30.840 --> 01:42:35.680
three talk seven one three eight two
five five. Have you heard, by

1290
01:42:35.720 --> 01:42:42.199
the way that and we will go
back to that insurance discussion that barista's at

1291
01:42:42.319 --> 01:42:47.159
Starbucks all over Colorado. You know
what they want to do, and they

1292
01:42:47.279 --> 01:42:59.880
voted to do unionize. That's right, So they are feeling a little underappreciated.

1293
01:43:00.479 --> 01:43:05.840
Mark, you said something about insurance, and uh, Jeremy was listening.

1294
01:43:05.920 --> 01:43:10.039
I was why don't you repeat it? Yes, so the tracking device

1295
01:43:10.199 --> 01:43:13.800
is there. They're so horrible.
I can never express this sect. Those

1296
01:43:13.800 --> 01:43:16.079
are the little ones that go in
Are you talking about the cell phone app

1297
01:43:16.239 --> 01:43:19.159
or the one that goes into your
They're all the same. Go with a

1298
01:43:19.239 --> 01:43:24.239
sure thing Denver's Best roofer, Excel
roofing dot com. You don't pay a

1299
01:43:24.359 --> 01:43:30.560
cent until you're content. Time for
an insurance check up free, no obligation.

1300
01:43:30.640 --> 01:43:35.039
In comparison, call Compass insurance paying
too much your coverage at dozens of

1301
01:43:35.119 --> 01:43:39.640
insurance companies find out now three all
three, seven seven to one help.

1302
01:43:39.880 --> 01:43:43.600
You'll think you're his only customer When
you choose Frank durand the real estate man

1303
01:43:43.720 --> 01:43:47.159
dot com to list your home with
Remax Alliance three all three nine two zero

1304
01:43:47.279 --> 01:44:03.720
sixteen twenty two ripped so you don't
marun Just as fast as we can,

1305
01:44:05.000 --> 01:44:13.720
Shooter's gonna help come. This is
the Troubleshooter Show. No Tom Martinez,

1306
01:44:15.119 --> 01:44:18.000
Hi Tom Martino here, Welcome to
the show. Three oh three seven one

1307
01:44:18.119 --> 01:44:23.520
three talk three oh three seven one
three eight two five five. You know,

1308
01:44:24.079 --> 01:44:30.680
we've had a lot of calls in
the recent history of the show here

1309
01:44:30.279 --> 01:44:41.800
asking about car insurance companies or auto
insurance companies trying to monitor your driving habits.

1310
01:44:42.000 --> 01:44:45.640
And what they usually say is this
isn't going to do anything but save

1311
01:44:45.720 --> 01:44:51.199
you money. It won't be used
to increase your premiums. And they have

1312
01:44:51.359 --> 01:44:57.760
these little devices that track your driving
habits, plugging into your driver port,

1313
01:44:59.199 --> 01:45:03.520
the data p of your car.
Some which are even worse, have cell

1314
01:45:03.600 --> 01:45:12.399
phone trackers and they're apps. And
these apps have been in bad shape because

1315
01:45:13.079 --> 01:45:18.239
people have been rated on their friends
cars that they were passengers in and that

1316
01:45:19.239 --> 01:45:24.359
I'm shocked about, and I want
to shed some light on that. We

1317
01:45:24.479 --> 01:45:30.800
have Jeremy with us Curzio from Compass
Insurance Group. By the way, they're

1318
01:45:30.840 --> 01:45:36.239
the home of the free insurance checkup. They help you by doing insurance checkups

1319
01:45:36.279 --> 01:45:41.760
to make sure you're not paying too
much and that you're not uh, that

1320
01:45:41.880 --> 01:45:46.920
you have enough coverage. And that's
a compass insurance group at three h three

1321
01:45:47.039 --> 01:45:50.720
nine nine six nine thousand. So
jeremy, let's take them one at a

1322
01:45:50.800 --> 01:45:56.359
time. First, sure, the
data one, the one that plugs into

1323
01:45:56.399 --> 01:46:01.359
your data port. Are insurance companies
still using these? There are some out

1324
01:46:01.399 --> 01:46:06.359
there that are most of them going
to an app. They're mostly going to

1325
01:46:06.399 --> 01:46:13.319
the cell phone app. Yeah,
okay, Now what about what I've heard

1326
01:46:14.000 --> 01:46:24.359
that people are getting ding for driving
with their car? Well, that I

1327
01:46:24.439 --> 01:46:29.600
mean for driving me for being a
passenger of someone else's car. Yeah,

1328
01:46:29.920 --> 01:46:35.079
you have to go in and deselect
the trips that you weren't driving, which

1329
01:46:35.119 --> 01:46:41.880
is kind of crazy. And you
know, I've talked to I don't have

1330
01:46:41.960 --> 01:46:45.720
a lot of clients that like this
or participate in it, I should say,

1331
01:46:45.800 --> 01:46:48.479
but you know, I do have
a couple that they don't mind,

1332
01:46:48.760 --> 01:46:53.119
they'll do it. But yeah,
it's well, hold on, do they

1333
01:46:53.159 --> 01:46:57.760
have a choice? Then? Do
they have a choice? All of our

1334
01:46:57.880 --> 01:47:00.239
companies give you a choice. There
are What does that mean if you don't

1335
01:47:00.319 --> 01:47:06.039
do it, then what, well, you don't pay more into it at

1336
01:47:06.079 --> 01:47:12.319
all, or if you didn't go
in and deselect the trips that weren't yours,

1337
01:47:12.399 --> 01:47:15.640
it could potentially hurt you. Depend
But if you wait, you can

1338
01:47:15.760 --> 01:47:19.800
opt out of the entire program.
Oh absolutely, at least well, okay,

1339
01:47:19.880 --> 01:47:25.479
then tell me why everyone would not
opt out? Not every Why why

1340
01:47:25.560 --> 01:47:31.760
would anyone want this? Because they'll
give you a discount to start Usually it's

1341
01:47:31.800 --> 01:47:34.920
like ten percent discount. So if
you sign up for the program, they'll

1342
01:47:34.960 --> 01:47:40.359
give you ten percent just off your
rate, and the premise is basically then

1343
01:47:40.399 --> 01:47:44.399
they'll monitor you're driving, and depending
on how good of a driver you are,

1344
01:47:45.399 --> 01:47:47.439
you can get you know, most
of them will stay up to thirty

1345
01:47:47.479 --> 01:47:51.800
percent discount all the way to losing
the discount. I think what Mark was

1346
01:47:51.840 --> 01:47:56.720
alluding to, which is starting to
happen. At first, they would always

1347
01:47:56.720 --> 01:47:59.479
say, your rate's never going to
be worse than it would be if you

1348
01:47:59.520 --> 01:48:01.359
didn't sign right, So if you
had one thousand dollars rate, you get

1349
01:48:01.359 --> 01:48:05.600
a ten percent discount, it goes
down nine one hundred, and then it

1350
01:48:05.880 --> 01:48:09.119
you know, if you're an awful
driver, it's not going to go back

1351
01:48:09.159 --> 01:48:13.760
over one thousand. Now companies are
actually openly coming out and saying no,

1352
01:48:13.960 --> 01:48:17.760
your rate could actually be worse based
on your driving than if you didn't opt

1353
01:48:17.880 --> 01:48:23.039
into it, So that that's a
big game changer with this to where in

1354
01:48:23.199 --> 01:48:27.479
the past, at least the perception
was your rate wasn't going to be worse.

1355
01:48:28.159 --> 01:48:31.000
Now they're openly saying, you know, based on your actual driving,

1356
01:48:31.239 --> 01:48:35.720
it could be worse than not up. But you have to okay it records.

1357
01:48:35.760 --> 01:48:38.720
How does it even know when you're
in a car to begin with?

1358
01:48:41.119 --> 01:48:45.520
Well, I think the self the
app will know when it's moving. What

1359
01:48:45.680 --> 01:48:47.159
it doesn't know is if you're the
one driving. You know, are you

1360
01:48:47.239 --> 01:48:51.880
on the light rail or you on
a buddy and you and you literally are

1361
01:48:53.039 --> 01:49:01.079
responsible. So if you were out
driving and got pulled over for speeding or

1362
01:49:01.680 --> 01:49:05.279
had some other incident, couldn't you
just go in and say that wasn't you

1363
01:49:05.439 --> 01:49:12.119
driving? You could? Yeah,
you could. There has to be so

1364
01:49:12.279 --> 01:49:16.640
many trips registered to qualify for it, So I mean, if you knew

1365
01:49:17.039 --> 01:49:20.520
that one instance was bad, I
guess you could go in and just take

1366
01:49:20.600 --> 01:49:26.760
that one off. What kills me? You guys? I just I have

1367
01:49:26.880 --> 01:49:29.479
to get into this I brought this
up. What kills me is how they

1368
01:49:29.640 --> 01:49:31.760
raid it. So what I'm going
to talk about progressive because that's the one

1369
01:49:32.159 --> 01:49:36.039
that my son is dealing with.
No accidents, no tickets, nothing in

1370
01:49:36.159 --> 01:49:41.600
the time period, but he decided
to get that stupid thing to save twenty

1371
01:49:41.720 --> 01:49:45.840
percent. Now is renewal came He
went from six months and he's got primo

1372
01:49:46.000 --> 01:49:50.199
coverage. He went from six months
at a nine hundred dollars in change.

1373
01:49:50.680 --> 01:49:56.039
The renewal came in at over two
thousand, one hundred dollars. We're talking

1374
01:49:56.159 --> 01:49:59.439
doubled. And here's why it doubled. You know what they track. They

1375
01:49:59.600 --> 01:50:03.560
say they don't track where you're at, but what they do track is heartbreaking

1376
01:50:04.159 --> 01:50:10.479
and fast acceleration. Now that drives
me insane. Because I have a Tesla.

1377
01:50:10.720 --> 01:50:15.239
I accelerate extremely quick all the time. I would probably be penalized immediately.

1378
01:50:15.560 --> 01:50:21.640
And there's nothing illegal about accelerating quickly
from a stop sign or anywhere else.

1379
01:50:23.000 --> 01:50:29.239
Nothing illegal. And there's nothing freaking
illegal about breaking hard mark mark.

1380
01:50:29.520 --> 01:50:32.359
There is an unsafe start ticket people
get. They call it unsafe start,

1381
01:50:32.439 --> 01:50:35.760
but I have no idea what the
parameters are for it. I have no

1382
01:50:35.960 --> 01:50:40.520
idea but that would just be absurd
unstage start, What does that mean?

1383
01:50:41.760 --> 01:50:44.840
I don't know, it's not I
would say people that start off too slow

1384
01:50:44.960 --> 01:50:49.560
or unsafe so well, I'd like
to know though, And two people would

1385
01:50:49.600 --> 01:50:51.560
make the argument all the time.
It's like, yeah, I hit the

1386
01:50:51.600 --> 01:50:55.840
brakes hard because a kid ran out
in the street. Yeah, it's just

1387
01:50:56.560 --> 01:50:59.439
me for avoiding an accident. And
there's a lot of merit to that.

1388
01:51:00.000 --> 01:51:02.520
And it's not even speeding though,
that's the part that kills me. There's

1389
01:51:02.600 --> 01:51:08.399
no speeding involved. And I'm talking
just about Progressive. They told him all

1390
01:51:08.520 --> 01:51:13.840
they rate is heartbreaking and fast acceleration, and that just drives me crazy.

1391
01:51:14.239 --> 01:51:19.279
And here's the part that really sucks
over double nine hundred to twenty one hundred.

1392
01:51:19.399 --> 01:51:24.239
Jeremy, how do they justify?
Now if he goes to another company,

1393
01:51:24.319 --> 01:51:27.479
will that follow him in a halt? He went to I talked to

1394
01:51:27.600 --> 01:51:31.760
Jeremy on Friday because I was helping
Jeremy was helping me shop Forum and it's

1395
01:51:31.880 --> 01:51:36.560
just because he's in Nebraska and we're
here. That didn't work out. Geico

1396
01:51:36.800 --> 01:51:43.800
came in the exact same coverage for
the exact same price that Progressive charge last

1397
01:51:43.880 --> 01:51:47.840
year. So nine hundred and change. It's crazy. So Jeremy, what

1398
01:51:48.039 --> 01:51:50.680
do you have to do in the
app to say you're not driving? You

1399
01:51:50.800 --> 01:51:55.880
have to go in and do what. Well, each app's going to be

1400
01:51:56.000 --> 01:52:00.119
different and kind of how that looks, but somehow designate that you weren't the

1401
01:52:00.239 --> 01:52:04.000
driver for that trip. So each
trip is going to be registered. You

1402
01:52:04.159 --> 01:52:09.520
go in, and the trips you
weren't driving you have to go in and

1403
01:52:09.920 --> 01:52:14.319
delete it. But they must have
an algorithm to know when you drive and

1404
01:52:14.399 --> 01:52:18.000
when you don't. And I mean
the whole thing is just crazy. Yeah.

1405
01:52:18.279 --> 01:52:21.319
We I mean I could just speak
from our experience with it. We

1406
01:52:21.439 --> 01:52:27.319
have not had great feedback or great
luck. Well I have another one.

1407
01:52:27.439 --> 01:52:30.880
Why doesn't it if we had the
technology to do that, why not just

1408
01:52:31.119 --> 01:52:35.840
charge people by the mile when they're
driving. Why are we charged when my

1409
01:52:35.960 --> 01:52:44.319
car is sitting in my garage for
liability? I've often wondered that, Yeah,

1410
01:52:45.000 --> 01:52:49.880
you it's a good question, and
I think they they would answer back,

1411
01:52:50.039 --> 01:52:55.079
well, we charge based on usage, but they're there, but they

1412
01:52:55.159 --> 01:52:58.680
don't. They don't charge. But
do they charge based on usage or not?

1413
01:53:00.279 --> 01:53:01.600
Well they can, Yeah, I
mean if I list someone as a

1414
01:53:01.720 --> 01:53:08.119
pleasure you striver, like a retired
person that isn't driving to work every day.

1415
01:53:08.439 --> 01:53:12.199
That's going to be a different category
than someone who commutes to work.

1416
01:53:12.800 --> 01:53:16.560
But even those ratings are they don't
always make sense, and you'll see a

1417
01:53:16.640 --> 01:53:20.439
little difference when someone retires, they
call in, they tell us we make

1418
01:53:20.520 --> 01:53:25.680
that change. It doesn't change very
much. And that's all carriers, that's

1419
01:53:25.760 --> 01:53:29.760
not any one company. And you
kind of scratch your head going. So

1420
01:53:29.840 --> 01:53:31.680
they're not going to be on the
road there. Will they ever have a

1421
01:53:31.760 --> 01:53:35.960
time when a cell phone tracker is
mandatory. Let's face it, it's going

1422
01:53:36.039 --> 01:53:43.159
to happen. I think there's a
couple companies out there that require this program.

1423
01:53:43.520 --> 01:53:46.359
None of mine do. But I'll
bet you a high risk will always

1424
01:53:46.439 --> 01:53:53.000
require it. They don't be more
likely to if they're not already. Absolutely,

1425
01:53:54.199 --> 01:53:58.119
are there some doing it now?
Do you think? Yeah? I

1426
01:53:58.199 --> 01:54:02.960
think there's a couple companies out there
that are currently it's just automatic, you

1427
01:54:03.119 --> 01:54:11.720
have to opt in to do it. Wow, So the whole industry is

1428
01:54:11.880 --> 01:54:15.279
changing in that they want it,
you know, if you think about it,

1429
01:54:15.399 --> 01:54:20.840
though, there's nothing wrong with getting
a true assessment of risk. But

1430
01:54:21.000 --> 01:54:27.319
as Mark said, just a quick
start in and of itself? Does that

1431
01:54:28.000 --> 01:54:30.880
I mean, what does that say? Heartbreaking? What does it say?

1432
01:54:31.039 --> 01:54:34.880
I mean if I guess if you
do it all the time. But well,

1433
01:54:34.960 --> 01:54:39.359
we've discussed this a million times.
When you say there's nothing wrong with

1434
01:54:39.479 --> 01:54:45.520
getting an assessment of risk, I
mean I I go along withould I do

1435
01:54:45.680 --> 01:54:50.000
this? There's nothing wrong with an
accurate assessment of risk. Well that's fair

1436
01:54:50.119 --> 01:54:54.560
enough. But I've brought this up
and you've argued this point genetic testing for

1437
01:54:54.680 --> 01:54:59.359
health insurance. Oh, I know, I know, I might not.

1438
01:54:59.760 --> 01:55:02.800
I mean, and if we're going
to calculate how people drive, where they

1439
01:55:02.880 --> 01:55:06.000
go, what they do, what
time they drive, how fast they drive,

1440
01:55:06.359 --> 01:55:11.079
And I would say this more importantly, where they drive if they park

1441
01:55:11.119 --> 01:55:15.079
it at church four times a week
compared to a bar or a liquor store,

1442
01:55:15.279 --> 01:55:17.600
do you charge more? Common sense
would say you would charge more?

1443
01:55:17.880 --> 01:55:23.239
So why not do genetic testing?
And then depending on what you're prone to,

1444
01:55:23.680 --> 01:55:29.319
is what you pay? Oh,
Mark, I'm the wrong person to

1445
01:55:29.399 --> 01:55:36.520
talk about this because I am all
for actuarials that are more reflective of actuality.

1446
01:55:38.079 --> 01:55:42.359
Okay, I am truly in favor
of that. That means, the

1447
01:55:42.439 --> 01:55:45.279
more you drive, the more you
pay. The more you unhealthy have it

1448
01:55:45.359 --> 01:55:48.479
more chick it in Mountain? Do
you shove down your pie hole? The

1449
01:55:48.560 --> 01:55:54.239
more you pay? That's right,
and I'm all for it. The problem

1450
01:55:54.399 --> 01:55:59.000
I have is how you track it. Not if you pay for it,

1451
01:55:59.600 --> 01:56:02.199
but how you track it that you
know, are we going to get to

1452
01:56:02.319 --> 01:56:09.439
a point where we're being spiled?
We twenty listen people that have health insurance.

1453
01:56:09.640 --> 01:56:13.359
Most of us go in once a
year and get all of our vitals.

1454
01:56:13.680 --> 01:56:15.920
I get my A one C,
I get my cholesterol, I get

1455
01:56:16.000 --> 01:56:19.880
whatever panels they do, and then
when the renewal comes, I guess you

1456
01:56:19.960 --> 01:56:24.479
could base it on NA plus a
genetic testing. I mean, I'm just

1457
01:56:24.560 --> 01:56:28.000
saying we're getting to a point of
ridiculous, is all. I'm saying.

1458
01:56:28.640 --> 01:56:33.319
It could be, It could be. Now I want to know if they

1459
01:56:33.720 --> 01:56:39.199
by GPS. My car knows what
the speed limit is? Mark Yeah,

1460
01:56:39.279 --> 01:56:42.840
so yeah, most do now,
okay. And what I have is a

1461
01:56:42.880 --> 01:56:46.079
little it flashes if I go over
the speed limit. Yeah, even if

1462
01:56:46.119 --> 01:56:49.159
I don't see a sign, it
tells, you know, it's telling Mine

1463
01:56:49.159 --> 01:56:54.840
will tell me where those red light
cameras are everywhere too. Now what I'm

1464
01:56:54.920 --> 01:56:57.960
asking, Jeremy, do you think, Jeremy, there will be a time

1465
01:56:59.359 --> 01:57:02.840
where they track of your speed and
where you are. Obviously they even know

1466
01:57:02.960 --> 01:57:10.399
school zones and times. Oh yeah, the most of the telematics programs are

1467
01:57:10.520 --> 01:57:15.439
checking speed or tracking speed. Now, so I don't know what Progressive told

1468
01:57:15.560 --> 01:57:18.439
Mark, but I'm pretty sure their
speed well it was it was literally a

1469
01:57:18.560 --> 01:57:23.720
dongle you plug in, and I
think that's all it could do. Okay,

1470
01:57:24.039 --> 01:57:29.680
right, and where's the app can
do more? But yeah, most

1471
01:57:29.720 --> 01:57:32.840
of them, especially if the smart
phones with the apps that they're tracking,

1472
01:57:33.680 --> 01:57:38.159
they're all tracking speed as well.
People are just crazy if they do it.

1473
01:57:38.239 --> 01:57:40.920
Chair me, I think they're crazy. They think they're going to save

1474
01:57:41.039 --> 01:57:45.000
ten or twenty percent. And if
there's multiple people in the family sharing the

1475
01:57:45.079 --> 01:57:47.840
same car, I mean you can
have grandpa and grandma that drive it ten

1476
01:57:47.920 --> 01:57:51.760
miles an hour, and then grandson
or son you know, drives at one

1477
01:57:51.840 --> 01:57:56.399
hundred and all three of them are
going to get freaking penalized. It just

1478
01:57:56.520 --> 01:58:02.760
doesn't matter. Yeah, Like,
I drive absolutely perfect. I get awards

1479
01:58:02.800 --> 01:58:06.600
for driving perfect. But Suzanne,
on the other hand, might drive like

1480
01:58:06.680 --> 01:58:12.039
a bad ad of hell. Then
I get penalized. Isn't that nice to

1481
01:58:12.159 --> 01:58:15.399
know? Mark? Anyway, we
have more coming up if you still have

1482
01:58:15.520 --> 01:58:18.439
your food in your belly and and
puge over that. But anyway, we

1483
01:58:18.680 --> 01:58:25.000
have a lot to talk about.
I don't know if I like the spying

1484
01:58:25.159 --> 01:58:29.520
part because I'm not sure it's going
to be accurate, an accurate assessment of

1485
01:58:29.680 --> 01:58:34.560
risk. But Jeremy, thanks for
being here, and you can expect that

1486
01:58:35.199 --> 01:58:41.319
more and more this is going to
come out as technology improves. Three h

1487
01:58:41.439 --> 01:58:45.920
three seven one three talk Genesis Total
Exteriors for all your storm damage, all

1488
01:58:46.000 --> 01:58:51.119
of it from the roofing, siding, the facia, the sofets, the

1489
01:58:51.359 --> 01:58:57.159
uh stucco, even and decks and
painting. And they can do a conversion

1490
01:58:57.199 --> 01:59:01.079
too, of siding to stucco.
They're stucco experts. It's Genesis. Tootalexteriors

1491
01:59:01.119 --> 01:59:12.840
dot com. Go with a sure
thing Denver's best roofer Excel Roofing dot Com.

1492
01:59:13.039 --> 01:59:18.800
You don't pay a cent until you're
content. Time for an insurance checkup,

1493
01:59:18.920 --> 01:59:25.279
free no obligation comparison call Compass Insurance
paying too much your coverage at dozens

1494
01:59:25.319 --> 01:59:28.960
of insurance companies find out now three
O three seven to seven to one help.

1495
01:59:29.159 --> 01:59:31.399
You'll think you're his only customer.
When you choose Frank durand the real

1496
01:59:31.479 --> 01:59:36.199
estate man dot com to list your
home with Remax Alliance three three nine two

1497
01:59:36.279 --> 01:59:45.119
zero sixteen twenty two. Hi Tom
Martino, you're troubleshooter, Carol. You

1498
01:59:45.199 --> 01:59:47.319
have an issue with lifelocked parents.
What's going on? Carol, Welcome to

1499
01:59:47.399 --> 01:59:56.159
the show, taking my call?
Yes, I don't know. Can you

1500
01:59:56.359 --> 02:00:00.600
can you hear me? Yes?
I can. What's happening. Well,

1501
02:00:00.840 --> 02:00:09.239
they went through identity theft at the
beginning of November last year, and they

1502
02:00:09.960 --> 02:00:14.359
had LifeLock, so they thought everything
would be okay. They had a computer

1503
02:00:14.560 --> 02:00:23.279
hack and the people that got into
their bank account. LifeLock is not covering

1504
02:00:23.399 --> 02:00:28.039
them, of course not. I
think lifelock's just the credit report. No,

1505
02:00:28.399 --> 02:00:30.880
no, no, it's not.
But it's more than that. But

1506
02:00:30.319 --> 02:00:35.319
well, wait a minute, you
mean market only provides protection for the credit

1507
02:00:35.399 --> 02:00:39.560
report. Yeah, I mean,
I know it's supposed to lock your credit

1508
02:00:39.640 --> 02:00:42.520
and all that stuff, but I
don't think it has anything to do with

1509
02:00:42.680 --> 02:00:45.680
getting scammed. It has to do
with someone goes on and opens up a

1510
02:00:45.800 --> 02:00:50.840
credit card in your name. Then
they use that credit card that's in your

1511
02:00:50.960 --> 02:00:55.159
name on your credit report and builds
up a balance and doesn't pay it.

1512
02:00:55.680 --> 02:00:58.039
Let me, Carol, let me
ask you like that, how much was

1513
02:00:58.119 --> 02:01:02.760
taken from their bank account. My
mom hasn't told me. She said it

1514
02:01:03.000 --> 02:01:09.239
was a lot. She doesn't even
want to say because she said she used

1515
02:01:09.279 --> 02:01:15.880
LifeLock because they were supposed to cover
up to a million dollars worth. Okay,

1516
02:01:15.800 --> 02:01:25.199
why does LifeLock say they're not covering
it. They they're saying because it

1517
02:01:25.439 --> 02:01:29.840
was a half from the computer,
and that that they're not going to cover

1518
02:01:30.039 --> 02:01:33.720
because that was a half on the
computer, therefore a scam with the computer.

1519
02:01:34.720 --> 02:01:39.439
What does that mean? I don't
understand the reasoning. Do they have

1520
02:01:39.600 --> 02:01:45.880
a letter of rejection or anything from
LifeLock? No, I don't think so.

1521
02:01:46.079 --> 02:01:53.239
Well. I don't exactly know what
you're talking about as far as why

1522
02:01:53.319 --> 02:01:56.319
they're not covering it. First of
all, I don't really even know what

1523
02:01:56.560 --> 02:02:01.199
LifeLock covers. Okay, I don't
know actually debt when it comes to refunder

1524
02:02:01.319 --> 02:02:06.399
reimbursements or stolen funds, it's identity
theft. That's what it's got to be

1525
02:02:06.479 --> 02:02:11.119
attached to. Identity theft. So, like I said, someone, okay,

1526
02:02:11.359 --> 02:02:14.600
okay, not a hack. I
get what they're saying. They're saying

1527
02:02:14.720 --> 02:02:18.119
that these people went into their computer, didn't steal their identity, but hacked

1528
02:02:18.159 --> 02:02:25.039
into their bank account. Yeah,
but when is it? Never? Okay?

1529
02:02:25.399 --> 02:02:29.479
But but how when? Under what
circumstances would they pay? Then?

1530
02:02:30.199 --> 02:02:33.279
Just like I said, I if
I had your social security number, your

1531
02:02:33.359 --> 02:02:38.399
address, your info, and I
went into Macy's and opened up a credit

1532
02:02:38.520 --> 02:02:42.600
card in Tom Martino's name, and
I charged ten thousand dollars on it.

1533
02:02:43.079 --> 02:02:45.680
And next thing you know, a
few months later, you see you have

1534
02:02:45.840 --> 02:02:50.439
a past thirty on a credit card
you never knew even existed that would be

1535
02:02:50.560 --> 02:02:57.000
covered. Carol, this is very
serious. If your parents lost hundreds of

1536
02:02:57.079 --> 02:03:02.199
thousands, do you think yes,
yes, Oh my god, this is

1537
02:03:02.560 --> 02:03:11.000
serious. How old are they they
are in their late seventies. Oh my

1538
02:03:11.319 --> 02:03:15.399
god, how did it happen?
To the best of your knowledge, how

1539
02:03:15.439 --> 02:03:17.319
did they get into the computer?
Did they allow someone to get in?

1540
02:03:17.399 --> 02:03:20.159
READI? Yah? Do they know? Do you know? Yeah? What

1541
02:03:20.319 --> 02:03:27.439
do you know? I wish I
knew more. My mom is very traumatized

1542
02:03:27.560 --> 02:03:30.600
about it. She said there was
an alert on her computer and then the

1543
02:03:30.720 --> 02:03:38.119
banks, her bank started calling her
with the her own bank name, But

1544
02:03:38.279 --> 02:03:43.800
it wasn't her bank that called her
correct, it was not. It was

1545
02:03:44.079 --> 02:03:47.960
the people that got into the computer. So they really did god, oh

1546
02:03:48.119 --> 02:03:57.720
my god, yes, they really
they really got in there. Oh my

1547
02:03:57.920 --> 02:04:05.279
god. Is it possible? Would
your mom be more transparent? I mean

1548
02:04:06.439 --> 02:04:11.159
she has to be to get help. Has she talked to her bank?

1549
02:04:12.800 --> 02:04:17.760
She she has talked to her bank
and they said that they have people coming

1550
02:04:17.840 --> 02:04:23.359
in every day, four to five
customers going through the same thing. She's

1551
02:04:23.520 --> 02:04:28.520
talked to the FBI, and she
does have a detective. They are investigating

1552
02:04:28.640 --> 02:04:34.239
it. And yeah, see,
here's what I'd like to do, without

1553
02:04:34.439 --> 02:04:41.439
using your mom's name or anything,
if she could explain exactly the sequence of

1554
02:04:41.520 --> 02:04:45.000
events, we could help others from
this happening to, like if she came

1555
02:04:45.119 --> 02:04:49.039
on the show or if even if
you could get the exact sequence of events,

1556
02:04:49.319 --> 02:04:55.760
it will help others because right now
people, you know what happened.

1557
02:04:55.800 --> 02:04:59.479
Man, First, what happens to
have there's a lot of safety guards.

1558
02:04:59.560 --> 02:05:03.079
If we're hundreds of thousands of dollars, there is a lot of safety guards

1559
02:05:03.119 --> 02:05:06.720
that are in place. I have
no idea how this would happen to that

1560
02:05:06.960 --> 02:05:12.119
kind of money. I mean,
I want to know this hard. I'd

1561
02:05:12.239 --> 02:05:16.800
like to know the sequence of events
it did. She also told me this

1562
02:05:17.600 --> 02:05:21.399
and maybe I could get her on
here. She also told me this that

1563
02:05:21.560 --> 02:05:27.680
once she figured out that it wasn't
the bank, then they threatened my parents'

1564
02:05:27.800 --> 02:05:31.159
lives. They knew their address.
There was a lot of detail with this.

1565
02:05:33.119 --> 02:05:36.479
Does she have a number of content? I'm trying to explain this part

1566
02:05:36.520 --> 02:05:40.079
though, to you. You got
to figure out some of the logistics.

1567
02:05:40.159 --> 02:05:44.560
For example, they're not going to
wire that much money out of the country

1568
02:05:44.800 --> 02:05:47.720
or even in the country without them
coming into the bank and signing for the

1569
02:05:47.800 --> 02:05:51.159
wire. They're not going to do
an ach for that amount of money.

1570
02:05:51.439 --> 02:05:56.439
I mean, did they do this
over like a two year period or something.

1571
02:05:57.720 --> 02:06:00.800
They did it quickly. They did
it the first week of November.

1572
02:06:01.119 --> 02:06:09.960
It happened very quickly. God,
it's just it's baffling. We need Marl.

1573
02:06:10.159 --> 02:06:15.239
Are you sure she won't be forthcoming
with how it happens step by step.

1574
02:06:15.920 --> 02:06:18.039
We won't use her name or she
that embarrassed she doesn't even want to

1575
02:06:18.079 --> 02:06:29.279
talk about it. I think she's
very traumatized, very traumatized. How much

1576
02:06:29.319 --> 02:06:34.039
do you think they had personally?
What do you think I think, Well,

1577
02:06:34.439 --> 02:06:36.840
because you won't tell me, I
think it was a lot. I

1578
02:06:36.960 --> 02:06:44.800
think when she told me that she
trusted LifeLock to protect them that because they

1579
02:06:44.920 --> 02:06:51.359
cover a million and more, that
would be my guess. But this was

1580
02:06:51.479 --> 02:06:58.479
not identity theft. This was a
computer hack. Yes, and she's so

1581
02:06:58.800 --> 02:07:01.840
then I know that she's also talked
with Norton, but nobody wants to do

1582
02:07:02.000 --> 02:07:08.159
anything, and so my parents will
How does Norton have to Norton doesn't have

1583
02:07:08.239 --> 02:07:13.560
to do any they own LifeLock.
Oh, but it wasn't identity theft.

1584
02:07:13.640 --> 02:07:16.079
I I'm only hearing one side of
the story, and I agree with him.

1585
02:07:17.600 --> 02:07:24.680
I mean, this is but this
is so oh my god, it's

1586
02:07:24.840 --> 02:07:30.560
it's why don't you give us your
mom's number off air and we'll call her?

1587
02:07:30.680 --> 02:07:35.359
Okay, Okay, that that would
be great. Yeah, but you

1588
02:07:35.439 --> 02:07:40.079
know how Okay, all right,
let's try. Let's try. Let's have

1589
02:07:40.239 --> 02:07:43.399
someone like I think Doc, Honest
to god, I think Doc would be

1590
02:07:43.680 --> 02:07:46.159
very good at this conversation to find
out what happened. All right, I

1591
02:07:46.199 --> 02:07:49.680
got okay that you're right about that. We need to take this break.

1592
02:07:49.720 --> 02:07:54.920
I want to hear about the All
State app from Kurt, and then Thomas

1593
02:07:55.079 --> 02:08:03.560
has a comment on insurance trackers coming
up. Go with a sure thing Denver's

1594
02:08:03.640 --> 02:08:07.960
Best roofer Excel Roofing dot com.
You don't pay a cent until you're content.

1595
02:08:11.359 --> 02:08:16.479
Time for an insurance check up free
no obligation comparison call Compass Insurance paying

1596
02:08:16.520 --> 02:08:20.560
too much your coverage at dozens of
insurance companies find out Now three oh three

1597
02:08:20.720 --> 02:08:24.119
seven to seven to one help.
You'll think you're his only customer when you

1598
02:08:24.239 --> 02:08:28.399
choose Frank durand the real estate Man
dot com to list your home with Remax

1599
02:08:28.439 --> 02:08:37.680
Alliance three oh three nine two zero
sixteen twenty two. Hi, Tom Martino,

1600
02:08:37.840 --> 02:08:43.720
Nor Troubleshooter three oh three seven one
three Talk three oh three seven three

1601
02:08:43.800 --> 02:08:46.520
two five to five. So we've
been talking about insurance apps now on cell

1602
02:08:46.600 --> 02:08:52.840
phones that track you. What's really
weird is they track everything, so you

1603
02:08:52.039 --> 02:08:56.680
have to go in and actually parse
out what's what was not you driving and

1604
02:08:56.840 --> 02:09:01.720
hope they believe you. It's crazy
the way they do that. I mean,

1605
02:09:01.800 --> 02:09:05.560
you would think there would be some
way to better do it. But

1606
02:09:05.680 --> 02:09:11.439
anyway, Kurt, what is your
comment on the all State app? So?

1607
02:09:11.680 --> 02:09:16.960
I have the all State app.
It's called drive Wise and it measures

1608
02:09:16.039 --> 02:09:24.039
three things that you do. It'll
sudden breaking is one. Excessive speed is

1609
02:09:24.079 --> 02:09:28.560
another one, and if you go
over eighty miles per hour, it will

1610
02:09:28.359 --> 02:09:31.079
tell you, hey, that you
went over eighty miles per hour. And

1611
02:09:31.159 --> 02:09:35.920
the other one is phone activity.
So if you pick up your phone and

1612
02:09:35.960 --> 02:09:39.840
you're messing with it while you're driving, it's going to know that you did

1613
02:09:39.920 --> 02:09:43.560
that. Well, other than that, I'd be a dead man. But

1614
02:09:43.640 --> 02:09:46.239
I mean, I don't pick up
my phone or do that. It's a

1615
02:09:46.399 --> 02:09:48.640
it's on a thing in bluetooth.
But as far as all the others,

1616
02:09:50.239 --> 02:09:54.119
I mean, it's not unusual for
me to uh, well, no,

1617
02:09:54.239 --> 02:09:56.560
I don't know if I know,
I don't break suddenly, I don't think.

1618
02:09:56.680 --> 02:10:03.520
No. But speeding, I mean, speeding could be anything. I

1619
02:10:03.560 --> 02:10:05.239
mean, if you're at a thirty
and you go thirty five, if you're

1620
02:10:05.279 --> 02:10:09.199
at a fifty and do fifty five, what's speeding. No, this one

1621
02:10:09.279 --> 02:10:13.880
only tells you when you go over
eighty miles per hour. It does not

1622
02:10:13.159 --> 02:10:16.800
know, or doesn't tell you that
it knows what the speed limit is where

1623
02:10:16.840 --> 02:10:20.640
you're at. It's just oh okay. So in other words, if you

1624
02:10:20.880 --> 02:10:24.319
go thirty, if you go thirty
in a twenty, it doesn't mark you

1625
02:10:24.359 --> 02:10:31.479
as a speeder. No, you're
sure of that one hundred percent positive.

1626
02:10:31.600 --> 02:10:35.000
So what you do is you go
into the app and I do this about

1627
02:10:35.079 --> 02:10:37.760
every two weeks, and I'll look
back at all my activity, and if

1628
02:10:37.800 --> 02:10:43.079
it says, hey, you were
expeding excessively and I knew that I was

1629
02:10:43.159 --> 02:10:48.159
on my motorcycle, or if I
knew I was with somebody else, then

1630
02:10:48.239 --> 02:10:52.399
what I do is I say I
was a passenger, and then that way

1631
02:10:52.479 --> 02:11:00.199
it doesn't ding me. All right, I appreciate that information, you know,

1632
02:11:00.319 --> 02:11:03.880
because I had no idea. I
know that. Uh oh wait wait

1633
02:11:03.880 --> 02:11:07.079
wait, So but don't you have
to do that like all the time?

1634
02:11:07.079 --> 02:11:11.239
I mean, aren't you often not
the driver or what? How how do

1635
02:11:11.319 --> 02:11:16.399
you how often do you go into
the app and do that? I go

1636
02:11:16.560 --> 02:11:18.520
into it every few weeks, just
when it pops into my head. But

1637
02:11:20.079 --> 02:11:22.840
they did tell me I changed over
to i'll say it a couple of years

1638
02:11:22.880 --> 02:11:26.560
ago. They did tell me that
this would not affect my rates. Oh

1639
02:11:26.640 --> 02:11:31.640
they're lying, Well, it hasn't
affected my rate. My rates have been

1640
02:11:31.720 --> 02:11:39.159
the same regardless. And so that's
the situation. My spouse, who's also

1641
02:11:39.520 --> 02:11:43.479
she doesn't ever go in and correct
hers, and I tell her she should

1642
02:11:43.600 --> 02:11:48.840
because sometimes my driving might I might
be going over the speed limit. I

1643
02:11:48.920 --> 02:11:50.600
say you should be doing that.
You might get dinged for it. But

1644
02:11:50.720 --> 02:11:56.159
her rates that she pays separately have
not gone up either. They've really well.

1645
02:11:56.159 --> 02:11:58.560
But then then, okay, then
what's the purpose of it. Then

1646
02:12:00.640 --> 02:12:03.279
I'm sure that I'll say, Now, look, this doesn't mean where this

1647
02:12:03.439 --> 02:12:05.399
is going to head in the futures. Right what you guys were talking about,

1648
02:12:07.039 --> 02:12:11.399
how good a driver you are will
be dependent on your rate, will

1649
02:12:11.479 --> 02:12:15.279
be affected by how good or how
bad a driver you are. So I

1650
02:12:15.399 --> 02:12:18.680
think they're doing it right now just
to gather a lot of data. And

1651
02:12:20.279 --> 02:12:22.159
you know the future is going to
be different, but right now they have

1652
02:12:22.319 --> 02:12:26.920
not is okay connected my rate?
I can tell you that. Thank you,

1653
02:12:26.119 --> 02:12:28.800
Kurt, appreciate it, really,
thank you. Three oh three seven

1654
02:12:28.840 --> 02:12:33.199
one three talks seven one three eight
two five five. We have someone coming

1655
02:12:33.279 --> 02:12:39.439
up and we'll talk about uh uh
the issue with a recall. But I

1656
02:12:39.560 --> 02:12:43.600
want to tell you about Grossman Wellness
right now. Grossman Wellness is where I

1657
02:12:43.840 --> 02:12:48.520
go, and I go often because
that's the way it is. It's a

1658
02:12:48.600 --> 02:12:52.920
concierge service for a few hundred bucks
a month. They cover my supplements and

1659
02:12:52.079 --> 02:12:56.199
my drugs, and my many my
prescriptions, my blood tests. It's just

1660
02:12:56.319 --> 02:13:03.239
the one stop. It's so wonderful
that you have a place a doctor all

1661
02:13:03.319 --> 02:13:05.960
the time to monitor your health.
You see, nothing can really happen in

1662
02:13:07.039 --> 02:13:09.000
three months time. When you have
blood work, you don't have to wait

1663
02:13:09.079 --> 02:13:13.199
once a year. And then you
also basically have an exam or a check

1664
02:13:13.279 --> 02:13:18.399
up every three months. It's just
a conversation based on blood work they recommend

1665
02:13:18.439 --> 02:13:22.960
the supplements changes or anything. I
love it all. Grossman three oh three

1666
02:13:22.199 --> 02:13:28.319
two three three forty two forty seven. Only two hundred and forty nine bucks

1667
02:13:28.439 --> 02:13:35.079
right now for your complete initial checkup
and no no obligation either blood work to

1668
02:13:35.119 --> 02:13:37.239
see if you want to continue,
but just for two forty nine. You

1669
02:13:37.279 --> 02:13:41.359
can't go wrong. Three oh three
two three three forty two forty seven Grossmanwellness

1670
02:13:41.399 --> 02:13:48.079
dot com. Go with a sure
thing Denver's best roofer Excel Roofing dot com.

1671
02:13:48.279 --> 02:13:54.039
You don't pay a cent until you're
content. Time for an insurance checkup

1672
02:13:54.159 --> 02:13:58.479
free, no obligation. In comparison, call compass insurance paying too much your

1673
02:13:58.560 --> 02:14:03.279
coverage. I had dozens of insurance
companies find out now three all three seven

1674
02:14:03.279 --> 02:14:05.439
to seven to one. Help.
You'll think you're his only customer when you

1675
02:14:05.560 --> 02:14:09.680
choose Frank durand the real estate man
dot com to list your home with Remax

1676
02:14:09.760 --> 02:14:18.960
Alliance three all three nine two zero
sixteen twenty two. Now Martino here three

1677
02:14:20.079 --> 02:14:24.239
h three seven three talk Leela.
Tell me what's going on with your own

1678
02:14:24.319 --> 02:14:28.000
nine Mini Cooper? Hey, hey
there, Tom, My name is Lilah.

1679
02:14:28.199 --> 02:14:31.760
No Worryla, okay, high,
no problem. That's the way it

1680
02:14:31.840 --> 02:14:37.840
stelt. So I'm dealing with any
issue with my Mini Cooper that's been going

1681
02:14:37.920 --> 02:14:43.239
on. I'm looking at this letter
dated July of twenty twenty three. Okay,

1682
02:14:43.600 --> 02:14:48.960
what's going on with it? So
I basically basically what's happening is I

1683
02:14:48.199 --> 02:14:54.239
have an issue with by Minnie Cooper
and there's a football control module that is

1684
02:14:54.319 --> 02:15:00.920
the issue. It could potentially result
in a short circuit or risk of fire

1685
02:15:01.119 --> 02:15:05.039
or injury. So I did not
feel comfortable driving my car. Now,

1686
02:15:05.079 --> 02:15:09.640
hold on, let me get this
straight. This is a recall on all

1687
02:15:09.760 --> 02:15:13.920
of them or some of them,
or your specific or what ah well,

1688
02:15:15.479 --> 02:15:20.039
so it is a I don't know
if it's mine specific. I mean they

1689
02:15:20.119 --> 02:15:26.920
did mention my car with you know, my I'm sorry, I'm escaping the

1690
02:15:26.039 --> 02:15:31.439
name for it, but the uh
for them to know that it's my car

1691
02:15:31.640 --> 02:15:37.159
that's been Okay, yeah, it's
your n number. You have a faulty

1692
02:15:37.359 --> 02:15:43.399
module and and and it's in danger
of maybe what what's the worst that can

1693
02:15:43.479 --> 02:15:48.520
happen? It says a potential thermal
event which could increase the risk of fire

1694
02:15:48.760 --> 02:15:54.680
or injury. Okay, So now
you're not comfortable driving it? Correct?

1695
02:15:54.960 --> 02:15:58.399
And I do they recommend that you
not? Do they recommend that you not

1696
02:15:58.640 --> 02:16:05.000
drive it? Uh? I?
You know, honestly, I don't think

1697
02:16:05.159 --> 02:16:09.640
they said at the time months ago
that not to drive it, but I

1698
02:16:09.760 --> 02:16:13.199
don't. Okay, So what's the
upshot? Then? What can we do

1699
02:16:13.399 --> 02:16:18.880
for your What are you asking about? Well, I'm just they can't basically

1700
02:16:18.920 --> 02:16:22.359
am I on air? By the
way, yeah you should have been told

1701
02:16:22.399 --> 02:16:26.000
that. Yes, oh I didn't. I didn't really Well okay, yeah,

1702
02:16:26.159 --> 02:16:28.439
this is a radio show where we
help you, but we don't use

1703
02:16:28.479 --> 02:16:31.680
your last name or anything. So
here's the deal. If you don't want

1704
02:16:31.719 --> 02:16:35.959
to be we can put you on
hold right now, but I would rather

1705
02:16:35.120 --> 02:16:39.559
help you. No, No,
it's fine, it's fine. Ok.

1706
02:16:39.719 --> 02:16:46.000
Sorry, now listen, I have
a question, Lila. Are you thinking

1707
02:16:46.079 --> 02:16:54.719
they should supply you with transportation until
they fix it? Either that or purchase

1708
02:16:54.799 --> 02:16:58.920
my mini? Since we're now on
month ten, okay, month ten,

1709
02:17:00.200 --> 02:17:03.920
hold on, get hurt. Hold
on, this is ridiculous. Ten freaking

1710
02:17:03.120 --> 02:17:07.159
months. Let's get her back on
tomorrow. Let's get some of our experts

1711
02:17:07.200 --> 02:17:11.120
on. Hold on, all right
Lyley, you have a good point.

1712
02:17:11.000 --> 02:17:13.000
Don't forget three oh three Martino