Yea ripped news. You need advice when you don't have come running just as
fast as we can. Shooter's gonna help coming. Man Dix is the Troubleshooter
Show. No Tom Martino, Hi Tom Martino, your Troubleshooter three oh three
seven to one three talk three all three seven one three eight two five five.
Get the x'es off the phone, Open up those freaking lines. Let's
get this open for business. Come on, This isn't Michael Brown Show.
We actually take phone calls here. We talk to people Dragon anyway, welcome.
What you need to do is call if you have a problem, question,
complain. But I want to start out saying something I hope, I
hope you understand what I'm saying, because there's nothing like being misunderstood. Is
Mark on remote, I don't know he was going to be, but I
don't want to be misunderstood, And every time I talk about this, Mark
misunderstands me. So I'm gonna I'm not gonna even bring him up right now.
If he's not on, he'll have to speak for himself. But I
brought this up one time, and it had to do with the NBA and
an owner in the NBA, and he was in his apartment, in his
penthouse, and he had a girlfriend there, and he was talking about black
players, and he was saying some pretty disparaging things here and there. But
in actual practice, he never ever once in fact, he had mostly black
players and never once really discriminated against them. Now, listen carefully to this
argument. I really want you to weigh in on this. I'm serious.
So he never really acted out what he thought, but he said a few
things. I don't know. He just said a few things about black players.
How do I even forget what he said? It's not something we'd be
proud of saying. And as a result, there was a move to get
him to sell the team and get out of the league. They didn't like
him. Now I want to say something because this has something to do with
today, with what happened recently with the Kansas City field goal kicker. I
don't know what his name is, but the guy with the beard. He
gave a commencement exercise speech if you haven't heard about it, and he talked
about to women. He said, one of the best things I'm sure you're
looking forward to is becoming a mom and a house or a wife and a
mom and having a family or whatever. I mean. Listen, I didn't
hear the whole speech, but here's the whole point. The point is this
the guy in the NBA who said things about blacks but doesn't act on it.
He simply has private feelings and thoughts we may not agree with, but
they're private. They're feelings and thoughts. In fact, he never even said
it publicly. His girlfriend taped him in a privacy situation, and then once
he was recorded, his private thoughts and feelings were made known. Now this
place goal kicker or excuse me, this field goal kicker. He made his
thoughts public about family, about sin, about different things. Okay, he
made his thoughts public. Does he still play football the same way? Yes?
Did he ever do anything on the team that would hurt the team?
No? But because he expressed his thoughts, his innermost beliefs and thoughts,
now people are calling for Kansas City to kick him off the team. Here's
my point. If people have thought, thoughts, and feelings that are not
in line with the mainstream, or thoughts and feelings that they do not act
on, they just have thoughts and feelings. Like someone may say, oh,
I think almost sexual he is disgusting. Okay, if someone says that
but they never act on it, they don't discriminate, I mean, or
they say I don't like this, or I think these people are lazy.
I don't care what it is. If they have an ignorant, stupid thought,
as ignorant as we may think it is. Are they allowed to have
those thoughts and feelings and still exist? And if you don't think they should,
then I have a very simple proposal. You should if you think that
NBA owner should not have a team because of his private thoughts and feelings,
not something he's done. Now, if he discriminated against players or did something
on the team, he should get his ass kicked out of the NBA.
But he didn't. He was expressing private thoughts, our innermost sanctum. We
all have thoughts, I know, we do. You walk in a room,
you go that guy's in a hole, or that woman's that woman stinks
or she's a bitch, or she's beautiful or whatever. We all have private
thoughts. Now, if you're going to punish people for private thoughts and feelings,
it's not fair, and I'll tell you why. For example, the
guy with chick fil A talked about marriage. Okay, we may not agree
with him. You may not agree with him, but he never discriminated in
his place of employment. In fact, it's always voted consistently one of the
best places to work. So but think about it. He had some thoughts
and feelings. The guy at the NBA had thoughts and feelings, and the
guy now at the NFL has thoughts and feelings. Once we know those thoughts
are feelings, then we call for action. Chick fil A shouldn't have a
place in Chicago's airport. Chick fil A shouldn't have a place anywhere. You
know, in Denver, they were trying to get Chick fil A out of
the airport. I don't even know if they're in the airport, but okay,
and then now they want this guy kicked off Kansas City and the NBA
guy shouldn't own the team. The point I'm making is this, if we
are going to be consistent by penalizing people for their thoughts and feelings, we
should do a questionnaire before they're allowed to own a team. We should do
a questionnaire before they're allowed to play football. We should do a questionnaire if
you own a restaurant, or a corporation. Why not. I mean,
what we're saying, are we saying this, it's okay to have those thoughts
and feelings until we find out about them. Now, Remember they're not they're
not going out and preaching. This guy at Chick fil A did not go
out on a soapbox, someone asked him in a private, in an interview,
a public But he wasn't going out campaigning against gay marriage. He never
even thought about campaigning against it. But his thoughts were expressed at one time
or another, Like the NBA guy has disgusting Who might think he is or
even the field goal kicker for Kansas City. If we think he's disgusting,
If we think these people are disgusting, how many other players in the NFL,
how many other NBA owners, and how many other corporate heads feel the
same way. We're never gonna know. So what are we saying? It's
okay to feel that way as long as we don't know it, or you
shouldn't feel that way, think about it. We want them penalized once we
understand what they think, not what they're acting on what they think, and
if that's going to be consistent, then what we should do is have a
questionnaire that we give to everyone in corporate America, in athletics, athletes,
NBA owners, and FL owners. How about this, how about Hollywood producers
executive producers. Why don't we just do a questionnaire and if they don't answer
it correctly, then we know from the beginning they shouldn't be in there.
I mean, because that's really what we're saying. We are saying that if
you think or feel a certain way, you're not allowed to even if you
do not act on it. Tom. But that's the whole genesis of the
wol culture that they have. You noticed I didn't use the word a woke
or a conservative or liberal because I think it goes both ways. I think
there are people who are conservative who find out someone is ultraliberal next door to
them. They never knew it, and now they don't want them as a
neighbor. Okay, but keep going, what are you saying? I think
it's a whole world culture where the diversity is only diversity if you think the
way they do, it's diversity as long as you agree with me, it's
not true diversity. But what I'm saying is also the NFL, to their
credit, said the guy is a public He did it on his own time.
We're not doing anything about it, of course not. But the people
who want him to leave, then I'm going to answer those people. If
you think he shouldn't be a field goal kicker in the NFL, how many
other players feel the way he does, a lot of them, probably you
don't know. So what are you going to do to find out? You're
gonna route him out? Or are you happy if they have them secret those
feelings secretly. It's a very simple proposition. Everyone should feel and act the
way, not act. Everyone should feel and believe anything they want, and
we should not care. The only time we should care is if their thoughts
and feelings become actions against others. That's actions against others. You can have
sickos among us. There are people, and they're not always sickos. They
just disagree. There's nothing fricking wrong with disagreeing and having your own feelings about
things, even if it's anti gay marriage, even if it's anti Hispanic or
anti black or anti Jew, even if it is it's disgusting. I don't
have those feelings, but you know what, if someone does, they are
allowed to as long as those feelings and thoughts do not translate to discrimination and
hate and violence there. I am so sick and tired of people going on
witch hunts unless they are acting out and violating someone's rights, leave them alone.
God Almighty, I'm telling you you're as bad as Nazis. I'm Tom
Artino. We have more. I'll take your calls right after that. Go
with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance check up free, no
obligation. In comparison, call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven seven to one help.
You'll think you're his only customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three oh three nine two zero
sixteen twenty two man Kai Tom Artina on her waterprooch dot net. The best
water systems, the lowest prices anywhere, and I mean you will never find
better drinking water for fourteen hundred bucks that you're saying never by bottled water again.
Three oh three eight six two five five five four. Okay, I'm
gonna go to the phones, and then I'm going to address Don Don lou
Is, one of our YouTube morons. Don love to hear from you.
He identified himself as black, so I wouldn't have known that, but he
said he's black. That's why I brought it up. And I do want
to address a couple of things he said about my little tirade about thoughts and
feelings. I said, thoughts and feelings if you don't act on them.
I want to know what people think. I want to know how they feel.
I do. If they express it, I'm all for it. I'm
all for hate speech if they if they feel that way, because I want
to know who they are. I want to know how people feel. But
if they don't, that's fine too. Here's what I'm getting at. We
shouldn't we act as if if we see hate speech on social media, oh
my god, I'm gonna die. Who cares. You can ignore it,
or you can tell people, but you can separate the idiots from others.
I don't care. If I want it leads to violence, well, I'm
not saying you advocate violence. Mark. I'll look how this going on with
Jewish people across the country. But I'm not talking about violence, right,
I'm not talking about advocating violence or breaking the law that's breaking. The most
of it start with hate speech. Well maybe it does, Mark, but
you know what, the hate speech is not against the law. How about
that. I think as long as things are not against the law, we
shouldn't bridge our freedoms. It is against the law if you're on the right.
Okay, now listen, here's what I'm saying though, and thanks for
signing on. So all I'm saying is I want to know what people feel.
It's not going to kill me to see hate speech. It's not going
to kill me to hear some idiot. I'll ignore the idiot. That's what
I'm getting at now. As far as just one thing Lou said about he
says, you know, I want to know what they feel and think.
Okay, fine, But if you want to be consistent, don lu said
they have a private They do. They have a private enterprise. It's like
a boys club or just an exclusive club, not a boy's okay, an
exclusive club. So they don't want him as an owner anymore. That's fine,
But how many others feel the same way. But you don't know it.
So if you're going to be consistent, then before they become an owner,
give them the quiz. Give them the quiz. How do you feel
about blacks? How do you feel about you? How do you feel about
this? How do you know what I'm saying? You're going to let decide
who you're going to kick out based on catching him in his apartment. What
you do is just come right out in the open and say this. If
you're going to have a restaurant at the Chicago Airport like the mayor was,
then like the mayor didn't want chip fl A there, then you must believe
in gay marriage. So I'm going to do a survey on all of the
restaurant owners. I mean, what I'm getting at is you you route out
who certain people who happen to speak of something, So you're on a witch
hunt or are you going to be consistent? Let's just be That's what I'm
getting at. If you're totally open and honest, you will see how ridiculous
it is if we had to do a questionnaire to see where people stand before
we are going to be friends with them. Feld did an ingenious episode on
this ingenius. He was trying to bring out the idea that when you know
how someone feels, it may change the way you feel. But should it
or not. Remember they were going to this one Italian restaurant for years and
years and years and they love the guy. Do you remember the episode Mark?
So of course I do. It's the abortion EPs, that's right,
Janet started? Is that a ning? Janet? No? Elaine, I'm
sorry, Elaine. Elaine starts talking about abortion that she finds out the guy
is totally against it, she's totally for choice, and blah blah blah.
It all blows up. Anyway, I'm going to go to the phones and
talk to Joe. Joe, what's going on with your two thousand and one
blazer? Your Chevy blazer? It's a two thousand and one? How many
miles on it? Hey? Tom, it's Joe two hundred thousand? Whoa
too? And you're calling because you have transmission issues? You should call because
it's for my daughter and she's never responsible and want and so I just kind
of did you wait, wait, did you just buy this for him or
did you did they have it? You know, I had done some work
for got, an old friend of mine, and he had it laying around,
and he was like, just take that thing and see what you can
get out of it. So I got it for just some labor that I
did and yeah, well, you know you're gonna have problems with it,
right, What is wrong with it? Yeah? Yeah, So what it
is is I was having shifting issues and I went and she couldn't get in
reverse, and went and got it and brought it up here yesterday and then
I ended up having to put three courts of transmission fluid in it. So
my question for one of you know, yeah go ahead camera transmission or something
like that, would be is there something that addative or anything that I can
do, Like I'm looking for some Jesus magic juice for that thing that's going
to do a little American. Now we're talking about this, what are the
symptoms by the way of the transmission? What are the symptoms? So when
I it seems like it skips right through second gear, It goes from first,
barely hit second, then goes to third. That is no issue at
all with me. I don't care about that too much. The other issue
that I'm having is it every once in a while, you you can see
the RPMs go up, which tells me that it's okay. I get it.
I get enough to I know enough to say this, Joe, it's
broken. The transmission has two hundred thousand miles on it. Jeff. Yeah,
you can't just grind grind something up, put it in a can,
pork down the dipstick and hope it goes. We're supposed to No, No,
a two hundred thousand miles Chevy Blazer TRANSMISSI would last how long? So
you're on bar all time, Joe? But what's the cheapest way he can
get this thing running? Do you think it's going to require overhaul or if?
I mean the cheapest way is once you open it to go through it
exactly. So I mean it just depends on the extent of your damages.
So if you're capable, Yeah, how much? I mean what if he
removes the rep places with the junk yard transmission with maybe thirty thousand, it's
a roll of the dice. But trying to find a thirty thousand mile of
for now for an one? Good luck with that? Is this? Jeff?
Yes it is, Hey, Jeff, So listen, then what do
you think it's got two hundred thousand? The car has never been wrecked.
It's otherwise in pretty darn good shape to pull that transmission and go through it
and put put it back in there. What just off the top of your
head, I won't hold you to it. What do you think that's kind
of running? Just depending on how much is found at the time of disassembly.
Low sides probably a run around twenty four to twenty five hundred, High
sides probably kissed them four Yeah, okay, well I appreciate that. What
do you think the car would be worth? Man? After you do that,
though? How's the engine? Oh? I don't think it's worth I
don't think it's worth you know, I don't know. Twenty five hundred bucks?
Totally no, But I mean once you do that work, though,
there is value to having. Yeah, what I'm trying to do is get
her down the road for about two years. That's the body in good shape.
Yeah it is. It's a nice little truck. Go ahead. That's
kind of the other's a train of thought too, though. I mean,
okay, so, yeah, four thousand's worth more than the vehicle. But
take that same money and what are you going to buy a vehicle for four
grand? What are you going to get you're most likely going to come see
meet or Kevin or somebody anyway. And what we're getting at is math doesn't
lie. Life is its own teacher. If you spend your saying four grand,
maybe you get by cheaper. But let's say four at the outside.
The engine, though, that has two hundred thousand miles. Now that can
go much farther if it was taken care of. But was it? Yeah?
Well how about the interior and the body? How's that it's? Then
it's in really good shape. There's no tears on the interior. And tell
me why you're going to go down the road for two years? Tell me
why you're looking at two years? Gets to get her and her new husband
a little further away from me because I can't. I'm not going to do
this forever, and I'm just trying to help her mainly. Well, you
know what would be better? Tell me? Do they work? Yeah?
Okay, well you don't. You got this for some work you did,
so you can probably sell it for pennies, but you But but what you
do is you give them a good down payment on a new car that has
special financing and a ten year warranty, and then you know, then all
they have to do is ensure it and make the payments. Yeah, that's
kind of a good idea. It's a really good idea. Because I'm going
to tell you this, if you advertise the cost of that to getting this
used car then another used car plus all of the repairs, I have made
this a case of time and time and time again. Your money ahead if
you if they take care of it and do the maintenance and take it advantage
of the warranty. If you There's another thing, if you can find a
cherry used car that we all hear about that's not out there for four or
five grand, that'll last you ten years. This used to be the case.
Every once in a while we'd come across one. But then nowadays you
don't find you don't find him anymore. I mean you might one in a
thousand. I'm just thinking, you know what, I would give up the
ghost. I would I would give them a down payment. They can they
qualify for a loan? I don't think so. Well, don't don't co
sign. That's where whatever, you don't go. No, but okay,
well they can't even qualify for a loan. I don't know what to tell
you. I mean that would have been a good idea, really a good
idea, but the best to you. Man. We gave you our opinions.
Aaron. What's happening in Aaron? What's going on? Hey? Tom?
I have a twenty one cross track. I've got tail damage last summer.
I got an estimate from a shop and Boulder and it was about ten
thousand dollars. Well is insurance going to cover it? Man? Yep,
State Farm is covering it. All right, hold on, hold on a
second and I'll come right back to you. Okay, because you said a
couple things that concerned me. One is called State Farm. Go with a
sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent
until you're content. Time for an insurance check up, free no obligation comparison
call Compass Insurance paying too much your coverage at dozens of insurance companies find out
now three O three seven to seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate Man dot com to list
your home with Remax Alliance three three nine two zero sixteen twenty two. Tom
Martino, your troubleshooter three all three seven one three talk three all three seven
one three eight two five five. Aaron now has a question about bodywork where
we were talking about. So, Aaron, where did we leave off here?
Go ahead, sir, Yeah, I brought the car into a body
shop in Boulder. Yeah. And then when I got it back, I
noticed, like a something was wrong with the roof. And the guy was
like, now you're just seeing a reflection. I'm like, okay, but
what did they do to it? Though? Like how much did they do?
And what did they do? Ten thousand dollars? They repaired the replaced
the hood and repainted it and then PDR the rest of the car. Okay,
and what Okay? So basically hail damage, body shop repair, unhappiness.
What is the unhappiness? Specifically that the hood, I mean should be
the lid, the roof, the the paint, the panels, the front
and left vendor panels don't line up with the A pillars, the foot doesn't
line up with the bumpers. God, okay, we're talking mad, We're
talking major stuff. I mean they did bad. I mean you're talking about
a bad job all around, I believe. So when I how did you
find this body shop? Man? How'd you find them? It was a
State Farm preferred vendor. And then I did a query on them, and
well, State Farm sucks, and I imagine their vendors suck. And I
don't know what to tell you, man, So, okay, does State
Farm say? Does State usually when you use a preferred shop, State Farm
says they're going to stand behind it. So what are they going to do
about it? H Yeah, So they said I can bring it back to
them, which I did. And so there was nibs in the hood,
which are little paint sticking up through the clearcoats and they were really sharp,
and so they fanded them off, but they didn't do any kind of refinishing.
And I asked them if they could line the bumper up with the hood,
and they said they'd try, And instead of lining the bumper up with
the hood, they just gently closed the hood so that it latches. So
it still sucks. If you took this car to someone else, they would
agree that this sucks. I did take it to someone else. I went
on to Super of America's website. Yeah, and got a body shop from
Super of America that's nearby me. And they want twenty thousand dollars. What
do you mean what is your car worth by at the time of hal damage,
probably like twenty four Well then it would have been totaled, which was
yep. So you got a couple problems here. You got to fight.
You got to fight for this to be totaled. Okay, I mean you
got to fight State Farm. State Farm is a bad company. I told
you that before. You're going to have an uphill battle. But you're going
to have to fight for them. It's it's not a matter of body work
anyway. It doesn't matter what they did with the body because you're saying that
this news shop says to make it right would be twenty grand. Yep,
that's what they're saying. It will start at They need to pull the startup,
so it could be it could be thirty grand. Yeah, well I
don't I don't know, because they said they wanted to pull the roofliner to
see how the damage was stacked out of the roof, to see if the
roof needs to be cut off and replaced. So what does your State Farm
agent say, like a good neighbor, State Farm screws you, Yeah,
exactly, So what did that what did your good neighbor tell you they authorized
I think eight hundred dollars in bodywork to realign the panels. They also left
off chunks of plasts. Listen, I'm going to tell you something. You
what year is this? Did you say twenty one? At twenty one crosstrack?
Yeah? Now on a twenty one? How many miles on it?
Okay? So it's pretty pretty good, pretty nice limited? Yeah? Oh
man, I don't you know. I don't see how you're ever gonna get
See, you went to their preferred shop, so yep, they should have
told you it needed to be totaled. Yes, you're I don't see how
you get around this with State Farm. If it was another company, we
could call them. State Farm doesn't care. I mean, they don't care.
They just you're gonna have to sue them, literally, sue them for
a new car. You're gonna have to sue them for not a new car
for total Yeah, I mean you have to sue them. I would call
it bad faith, is what I would call it. I don't I think
bad faith. Yeah, that applies to all insurance. They're not paying what
they should pay because there's no other way to do it. They will not,
and you might mention that to them. I'm suing you for bad faith
if you do not total this car. I went to a preferred shop.
Now you got to get I think more than one opinion, more than one,
okay, that the car should have been, that the car should have
been totaled. Super U of America body shop is fine, but I would
get two more body shops to say this car is going to take twenty grand
or more to fix. Now make sure they say twenty grand. Are they
saying twenty grand because of what the first shop did, or are they saying
it would have been twenty grand? No matter what they're saying because of what
the first shop did. Well, then that screws you because then that's not
totaled. If they're blaming the first shop. Now now you have an action
against the first shop. So you see, it would have been better if
they told you, Aaron, this damage should have totaled the car. It
would have been about fifteen grand. I should be oh, yeah, fifteen
or twenty. But they're not telling you that. What are they saying they
could have fixed it for in the beginning? Ah, that I did not
act. That's the important thing. So I might be off base on the
bad faith. If it turns out that the first that the body shop did
more harm than good, you have to sue the body shop if it turns
out. If it turns out that it would have been totaled anyway, then
you got to go after State Farm. So you got to find out and
let us and let yourself know and act appropriately. Here's another thing. I
would also get another estimate on fixing that because twenty grand to me sounds excessive.
It sounds like that body shop is exaggerating a bit. I don't know
of any I don't know of anything that can't be fixed for for twenty thousand.
That sounds outrageous to me. To align body panels, I mean,
is it such a crap job that when I look at that car, I
go, oh my god, is it that bad? Did they use body
putty or did they use replacement panels? They they've used a factory hood.
But it's it's the alignment, and then they left off like there's some plastic
parts that go bro. That's not twenty rand. That's not twenty rand.
I'm sorry, that's not twenty grand. I think I think you're being put
together by everyone. Okay, you need a good, honest to god body
shop that just to correct what's there, not to redo it from the beginning
to end. That's asking too much to realign body panels and put some plastic
trim and all that on. I'm sorry, man, We're not talking about
twenty thousand dollars. Guys, don't you agree? Yeah? These a couple
thousand bucks. I mean it's that means, come on, man, I
just think they're exaggerating. Three oh three seven one three talks seven one three
eight two five five. Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content. Time for an
insurance check up free, no obligation. In comparison, call Compass Insurance paying
too much your coverage at dozens of insurance companies find out now three all three
seven seven to one. Help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to list your home with Remax
Alliance three all three nine two zero sixteen twenty two. Hi Tom Martine,
you're troubleshooter three all three seven one three Talks seven one three eight two five
five. I'm gonna tell you an age old problem when it comes to bodywork
men. It's a it's an age old problem, and that is, I'm
going to a preferred shop. They send you a to preferred shops so they
get it done cheaper. That's why there's no other reason to go to a
preferred shop. A preferred shop. And this is this is a conversation that
takes place to become a preferred shop. Hey man, we're gonna send you
a lot of business, but you got to treat us right. If you
can shove after market parts in there, do it. If you can get
it done cheap, or do it. If you don't have to paint the
whole car, do it, if you can cheap out, do it.
That's what that's the conversation. That's what a preferred shop means. It doesn't
mean you're gonna get a good job. Now. There are some good body
shops that are preferred shops, but they don't stay preferred shops long. You
talk to a good body shop and they'll tell you why why they're not a
preferred shop. Now. I just don't know what else to say. But
if you come up to a problem, on your car. Do not go
to a preferred shop, shop shop, shop for a good shop on your
own. Okay, that's what you need to do, Mark, Or is
Mark still up? Yep? Yep, Tom, you're if you're not a
car person like Jeff or anybody else, how you when you say look for
a good shop? Was how did you do it? I was just gonna
that's what I'm that's a good point, Mark. Do we have I mean,
really there are I don't know what it is, but certain categories on
referralss dot com have have kind of waned a bit and was one of them
body shops? Yes, for sure, because a lot of our good shops
arts. A lot of our good shops have sold or have moved out.
So it's not even that during COVID they couldn't get parts so they drawl.
Okay, yes, I knew there was a reason. Now we have Rocky
Mountain Den Services was a paintless dent repair. We used to have Michael Michael's
autobody from Castle Rock. There's still a great shop. He sold. He's
not the owner anymore, but Mark says it's the same quality crew down there.
But we and then we had Aurora or autobody for years and years and
years. Then from the old days people I'm just getting I'm not recommending these
places. I'm telling you from the old days. Names Perry and Terry.
Are they still around, guys, Yeah, there's still right. We did
a lot of work for it, so they're good, right, yep,
yep, yeah, So there are still some good names out there. But
you got a shop and do not do not use a preferred shop from an
insurant, or don't use it because they tell you they're preferred. Just do
your own shopping. I'm Tom Martino. We got more coming up on the
Troubleshooter Show. Go with a sure Thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for an insurance check
up, free no obligation comparison call Compass Insurance paying too much your coverage at
dozens of insurance companies find out now three O three seven to seven to one
help. You'll think you're his only customer when you choose Frank durand the Real
estate Man dot com to list your home with Remax Alliance three oh three nine
two zero sixteen twenty two ripped up. What news need? Who you don't
have? Run as fast as we can. Shooter's gonna help come Man Dix
is the Troubleshooter Show. Now Tom Martino, Hey, I'm Tom Martino.
This hour brought to you by Frank to ran the real Estate man dot com.
If you want to know what your house is going to sell for,
you know, more and more people are contacting Frank about this. Now you
know I advertise this. He does it complimentary. He'll tell you what the
house is worth. There are a lot of people that are renting homes in
the own now the landlords because of all the changes and laws, they want
to get rid of the houses, and the people renting want to buy.
So they call Frank and say, what do you think it's a great price
for this house? What should the landlorder wants to know? What should I
sell it to my renter for? Well, Frank will do that analysis free
of charge three oh three nine two zero sixteen twenty two. And that's something
where you know there's no reason he's not even gonna get it listed because as
they're selling it to the tenant. But that's what I mean when I say
complimentary. It truly is Frank Rand the real estate man dot com three h
three nine two zero sixteen twenty two. So I urge you to give me
a call with any problem, question and complaint. We have a new hour.
We have two hour three hours to go on the Troubleshooter Show as today
is Carday. We have Kevin Calkin with us from Sheridan Auto Tech, Jeffick
camera transmission. And when it comes to cars, we always ask if there's
anything new under the sun, and I know what's new. Deputy Doc has
entered the land of the Evil. He did you know that he bought a
car. I saw it up fronts the Land of the Evil. Do you
know what I mean by that? Guys? It's got an extensive court on
it. He's got an electric car. Is it all electric or hybrid?
All electric? What made you decide to go with electric? My son said
he wouldn't talk to me if I didn't buy an electric car. Yeah,
because he believes. He believes the hogwash that you're going to lower the carbon
footprint. Yes, if I could talk to him about that, he should
do the real research on that, Not that it matters. I love electric
cars, by the way, I should say, not that it matters.
What I'm saying is I think there's a lot of misinformation on what you're saving
the environment when you consider this. One article was the best I've ever read
on the mining of the coalbalt the big giant diesel equipment. They used to
do it, then ship it, then make it, and then and then
that's not even the charging aspect through coal powered plants, oil plants and other
powered plants. When you look at the total footprint of an electric car,
it's as much or more than I eat up tires too. You get half
of the tire life on an EV than you do the torque. Come on,
absolutely, are you kidding me? No, not at all. Now,
the extra weight and the torque on an EV, you're going to go
through tires a whole lot quicker. I didn't realize that. I didn't realize
that. Okay, what were you going to say, Jeff, anything?
So so Doc went with the myth. I was just you mentioned the mining
just not even just the production. It's the waste disposal of everything from the
mining process. Oh No, I was running you for the most part,
but you did it to satisfy your son because of the myth right, Now,
what do you think? I mean, the car runs great. I
love the car. It's a it's a Hyundai Kona, reasonably priced and it
just it's a really really good car. Oh it is. Yeah, Hyundai's
a great cart. Does it still have that ten year warranty? Yeah?
Is that on the battery too? Do you know? I don't think it's
on the battery, It's on everything else. So what's your range when you're
fully charged? About two sixty and see you'll never do more than that,
No, I mean the only time, and when you go up to Blackhawk
and stuff. How many miles is it? It's about eighty miles back and
forth. And then you know, I have a charge in my garage,
so I come home charging a night and it's no big deal. Okay,
So you're really a dinosaur. I mean you really truly have had cars a
long time a regular Well I'm seventy eight years old. No, no,
I'm saying that as a compliment. So if you're a dinosaur and you've recently
switched, what's the biggest change do you notice anything? Is there anything?
Oh? Yeah, Like, give me an idea. The acceleration compared to
my Subaru which was a four cylinder you know, SUV, which was a
great car. But the pickup in the in the EV is this amazing?
Did you get a tax credit on that? Yeah, that's why the price
was so low, So they subtracted it right there? Or are you considering
it? Well? No, they subtracted off the price of the car.
Really. Yeah, Now that's another kind of credit because the tax credit you
got to take off your taxes. Yeah, but I don't pay taxes usually
or minimal because of your the way you structured your Yeah. Yeah, and
not that I mean I filed tax now, I know what you're saying.
Yeah, of course, now that you're not a doctor anymore and you're on
your annuity, and you're right, there's not a lot of tax to pay,
right, but you still you can still write credits off a little each
year. I think, I mean, I think you still get one on
that. We I wanted to put down a certain amount of money out of
my pocket, and as long as they came in under that, I didn't
care that they got the room. So you traded your car? No,
No, I gave it to my son. I gave them my car and
a roll of duct tape. Wait, ansists you get an electric car.
Boy, Dad, I insist you get an electric car, but I want
the gasoline car. Well, it was a gift. So how many miles
on it? Eighty five? Oh, that super is hardly broken in eighty
five thousand. That's a good car, right, yes, no, yeah,
it's been bounced off of just about everything. About everything. What do
you oh, well, gift doc drives by braille. Yeah, that's true.
I'm telling you though, Uh, super U Subaru does work. I
mean it, it's a good car. It's a it's a great Colorado car.
I love all the Hyundai line and so this is a Hundai. You
have is a four as a four by four? Right? No, No,
it's front wheel drive? Is okay, But you know what I realized
last in the past couple of years. If I don't need to go anywhere,
I don't have to be the hospital, don't have to be my office.
If there's a snow day, I can work here remotely and just not
drive up to the mountains. It's not it's not a big deal if it's
snowing. Yeah, that's true. But front wheel drive should be pretty substantial
in this state. Okay, So by the way, that this is an
area where I show that I can look at everything as an issue, not
necessarily as a left right thing. Democrats are cheering after a Supreme Court rejected
a challenge to the Consumer Finance Protection Bureau. Now we love it. Yeah,
Elizabeth Warren championed, and the Dodd Frank actually did, But Elizabeth Warren
really championed this Consumer Finance Protection Bureau. And what they do is they go
after predatory lenders. Originally that's what they were meant to do, and there
were a lot of predatory lenders. But what they also did was protected people
from abuse of late charges, cyber crimes, or let's put it this way.
You made an ach transfer, it didn't show up, but your bank
said we sent it and it's in cyber space somewhere. The Consumer Finance Protection
Bureau really does get involved. They really help, and then we use them
a lot to send people there. There's a place to make a complaint,
and unlike most government agencies, unlike most, this one is very attentive.
I mean, it really is. So the Republicans, I don't know why,
but they're against it. They're against it, they say, mostly because
of the way it's funded fiscally, is not act, is not constitutional or
some way. I don't know. If they have no control over the funding,
who doesn't Congress somehow, I think it's like the uh, the Supreme
Court. By the way, Yeah, said it's fine, But it's like
the Fed. You know, Congress has no control over the Fed. No,
but but you're right, but the Fed will make sure, depending on
who appointed who, that they are at the behest of the president. I
mean, I know that the President doesn't say raise rates or lower rates because
these economists know better, but they don't want to make it bad for a
certain candidate, of whoever their candidate is at the time, don't you think.
Yeah, no, I just wanted to point out that I think that
was one of the big reasons is that Congress doesn't have direct control over the
funding for the Consumer Protection broad So anyway, Warren, who championed this whole
thing using the Dodd Frank Act, says that so far it's recovered twenty billion
dollars for consumers. Now, I truly believe this is a good thing.
I'm not completely sure why the Republicans were against it, Like you said,
they didn't like the idea that their funding structure, that they didn't like the
funding structure. They said, it's not actually funded through any appropriations. So
I don't understand how it does get funded though. That's the point. I
don't understand, and maybe it is wrong. I don't know. But the
Supreme Court says there's nothing wrong with it and it doesn't violate the appropriation's authority.
And it doesn't and it's not unconstitutional. So anyway, the bureau's funding
meets all legal requirements. Therefore, the Supreme Court says it's fine and it
will continue. The good news here is not that one party beat another party,
or the Supreme Court made this decision or that decision. The bottom line
is, I don't see anything wrong with this agency. I mean, we
have had great success sending people there for con for all kinds of weird problems.
Like one guy went to this ATM and they said he got the money.
He didn't get the money. Now they don't necessarily they don't necessarily super
oversee ATMs, right, but it was something that when they started looking into
it, they just said, okay, fine, and they gave the guy
credit in his account. So I just speaking of ATMs, I want to
make this clear. If you do ATM transactions, I'm now recommending that people
do their own cell phone video if it's really important, because too many times
the ATM says cash came out when it didn't, or cash didn't go in
when it did, and the camera angle does not show, and I'm thinking
what you ought to do is take your own video that, I mean,
how could it hurt? Right? Nowadays, videos everywhere, including dashcam video
all right, we have John full loves them. Yeah, John Fuller loves
dashcams, you know, and cell phone footage. If you think about it,
almost everything we do in life is going to be on video because here's
why. When you're in public, even if there's no traffic cam or businesscam
or ring cam or anything like on at that moment, if you start renting
and raving, or someone starts a crime, or someone something goes wrong,
people then take their phones out, so almost everything will be caught on video.
And Tom, one of the first things people do when they see somebody
freaking out at the supermarket or Walmart, I mean they start taking their phone
out instead of helping. And Tom, I've seen so many YouTube things where
they have people who have dash cams who are not involved in the accident will
give them this I know, yeah that they just happen to be there,
right, and the dashcam captures the accident even though they're not involved. Yeah.
Three three great thing three oh three seven one three talk seven one three
eight two five five. By the way, eight eight eight heating dot Com
has the twenty eight eight dollar risk free service fee. That means they'll go
to your house and service one item and give you a complete assessment, and
if you need more, they credit you the twenty eight bucks. Let me
give you an example. Let's say a water heater. They'll go out and
tune it and flush it and all of that for just twenty eight dollars.
And if in fact it turns out you need a new water heater, they're
honest about it, they will credit you that twenty eight bucks. But most
of the time they can fix your toilet or your water heater or whatever for
just the service fee risk free service fee twenty eight bucks three h three seven
seven zero two seven seven six Go with a sure thing Denver's best roofer Excel
roofing dot Com. You don't pay a cent until you're content time for an
insurance check up free, no obligation. In comparison, call Compass Insurance paying
too much your coverage at dozens of insurance companies find out now three all three
seven seven to one help You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your home with Remax Alliance.
Three all three nine two zero sixteen twenty two. Hi Tom Martino, your
troubleshooter. Three all three seven one three talk seven one three eight two five
On Denverregen dot com Weight loss Semiglue Tide compounded form two hundred and fifty bucks
a month if you want to lose weight three oh three seven one three talk
three oh three seven one three eight two five five. That's Denverregen dot com.
By the way, Okay, so welcome to the show. JR.
Has a question about some new fuel. All that new fuel. By the
way, when we say new fuel, we're not just talking about oxygenated fuels
as they used to be in Colorado. Now it will be a special fuel.
In addition to being oxygenated, there are other additives. JR. What's
happening? Yeah, so a question for your car guys with the reformulated gasoline
or as I want to call it, Polis petrol. Yeah, now what
happened was this was for ozone laden areas or ozone bad ozone problems, right,
and so we used to get away with it. Why did we used
to get away with it because we would get a waiver from the fence and
then Polis when he took office no longer applied for that or what it was
actually granted to him, and he actually declined it. Now, now,
how can this guy with a straight face decline that waiver which will raise prices
now fifty cents a gallon to a dollar a gallon. Yet he claims he
is now fighting to get the waiver. Yeah, he created a problem and
now he's claiming to be a championship hit. Do you understand that to be
the case? Yes, exactly. The question for the car, guys,
is is it a lower or higher octane? Is it going to affect me?
But you know what exactly? Do you guys know what exactly? Look
it up? And you know who I'm gonna look it up with AI.
Hey, don't call it AI, it's Professor bing B. Don't be disrespectful.
You know Stephanie accuses me. I swear to God of this being my
second wife anyway, So go ahead, and what do you think JR.
As far as have you looked into what it is? I can't find anything
on it. What the additive is? What is the name of the big
yad? Do they just call it new gas? Are formulated gasoline? Are
you formulated gasoline? That's what they call it? Okay, they should still
have to meet the same octane requirements. Uh okay, I'm putting it down
right now. We're gonna find out what it is. So yeah, I
know my buddy's got a Nissan and he requires high octane. I got a
motorcycle that requires the reformulated r FG is a type of gasoline blended to burn
cleanly. Yeah, give us all the pr crap now for Colorado specifically along
the front range. And what is it? They don't get into what it
is? Wait a minute, RFG now are Yeah, I'm wondering what's it
going to do to car? How much different is it than just the oxygenation?
What are Okay, I'm gonna say, what are the ingredients? I
mean, come on, let's just see if I come now, Professor Bing
what are the ingredients? Reformulated gasoline is a complex blend. Okay, no,
hold on, it doesn't. It says. It says akanes, are
icanes, branched chain kanes, cyclo alkanes, alkenes, and a romanmatic hydrocarbons.
Now what the hell does that mean? And also antioxidant additives. This
sounds like a multi vitamin for God's sakes, and multifunctional additives and a little
viagra. What the hell's that for? I don't know. I'm just kidding
about the viagra part, But what do you think? Seriously, it doesn't
really say. It says it acts like oxygenated fuel, like ethanol or MTB
E, but it promotes a more complete combustion than those. So I don't
think they know what it's going to do to cars. Who came up with
a damn thingath more to the catalytic converters and causing them to expire early.
Butane is added to it, we know that in cars that's not going to
recognize the burn, that it's going to burn too. Rich. Well,
here's what happened when they did oxygenated fuels. That kind of defeated the purpose.
When they introduced oxygenated fuels. You know what. The big criticism was
right that the fuel mixtures would be different, and you would use more fuel
anyway, because more oxygen is in the fuel, so your your car would
call for more fuel. So mileage went down. And even though it clean
burn it burned a little cleaner, you burn more. Oh, they're so
proud of it. They won't tell us what's in it. You know what.
I'm surprised that well I did have what's in it. I just don't
know what it will do to cars. I mean, seriously, I want
to know if anyone knows what effect it'll have on cars. I don't know.
So there's other states that do it, but I don't know if it's
new program to everybody, or if it's a new state. It's new to
just Colorado. No, no, it's any any state. It's any state
that has an ozone problem. There are certain standards they put out now.
They say for vehicle performance. Okay, I look this up for vehicle performance.
Now. I don't know if this is just towing the company line right
here, this AI, because AI is no matter how you look at it
is politically correct, no matter what. Now I do listen, thank you.
I do love it for certain things. But it says here it does
nothing to nothing to hurt performance of the car. I find that hard to
believe. Well, I've seen other articles to say that it does cause larger
carbon build up problems. Oh really, it says risk cleaner, it burns
cleaner, and it says here may reduce the incidents of some issues. Actually,
so this is actually telling me. The AI is telling me it's going
to be good for your car. This says low formulated UH quality gasolines will
cause more carbon build up in the injectors, leaky valves due to seat deposits,
corrosion of sensors, and other problems. Blasphemy. It's not going to
do anything. Professor Bing says it's good for your car and good for the
environment. In fact, it even says that if your Chevy wants to identify
as a Subaru, it's okay too. Three oh three seven, one three
A two five fives Go with a sure thing Denver's Best roofer Excel roofing dot
com. You don't pay a cent until you're content. Time for an insurance
check up free, no obligation. In comparison, call compass insurance paying too
much your coverage at dozens of insurance companies. Find out now three oh three
seven seven to one. Help. You'll think you're his only customer when you
choose Frank durand the real estate man dot com to list your home with Remax
Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martine here
three all three seven one three talk three A three seven one three eight two
five to five aloa aloha. Is that your name? Ye hi? I
bet you, I know, I bet you, I know where you were
born or conceived. I want to thank you so much for letting me talk
with you. What's going on with you? You have a question? Yeah,
it's a roof. We had the roofer and the adjuster of the insurance
went together. They should never go together. I had this speech yesterday,
but all right, go ahead. So the roofer and adjuster went up on
the roof together to do a screwjob to the homeowner. What happened, I
don't know what, but anyway, the insurance sent me a check, and
I thought I was supposed to bring the check over to the company. No.
No, hold on, Hold on, hold on. That's the second
mistake. First mistake is having the adjuster and the roofer collude. The second
mistake is to give them a down payment of that entire check. Now,
what did your who's your insurance company? First of all, travelers? Okay,
you got a good company. Now, how much did they say the
whole roof was going to cost? Eighteen eighteen thousand? And how much is
your deductiball? None? What do you mean none? I don't have a
deductible? Yes, you do. They are blessing me. You mean the
roofer is yes. Okay, So the roofer is committing insurance fraud and you're
getting black. He's giving her a discount mark, they're not allowed. Okay,
she's supposed to pay the first one thousand, two thousand and three thousand
for it, whatever it is, no matter how much it's discounted. I'm
not going to get into that right now. But here's the mark. Don't
Isn't that how you understand it? Mark or not? I understand I mean
text, I mean tech deductible. But I think there's ways around it.
Jay Brents would know the answer, and so would Compass. I want to
get Compass on and ask them that. Okay, So here's my question.
Aloha, alohah, so it's eighteen grand. And what is the first check
you got? How much? I think it was eighteen? Well? Hold
on, they sent you one of the check up front. Yes, And
is it made out? And that's including that's including the gutter system as well.
Okay, did they include exu me? Did they make out the check
to both you and the and the mortgage company? Oh? Just me?
I didn't even look at this check. All right, So here is here's
what I'm telling you. Did you sign a contract with the roofer? Yes?
Who is the rufer? I did a Yates Enterprises? And how did
you find the roofer? Oh? By a friend? You know, if
you look at that If you look at that contract, I looked at one
of their contracts, there's a twenty five percent penalty for canceling. Right,
my name, that's only my name, I guess. Aloha is having a
second conversation with someone else with my son. Tell your son to be quiet
for a minute. Hey, Aloha, Aloha? Right now, it's too
late. You already signed a contract, but travelers approve the amount. My
only caution to you is do not pay that check to anyone until the job
begins. Materials are delivered and you pay as you go. Do not give
them the whole check. Do not pay for that whole job up front.
Do not do it all right, that's it won't all right? And hey,
real quick though, on that deductible, Tom, Yes, on the
deductible. Think about it like this. Let's say the deductibles one thousand bucks.
She pays that first thousand bucks, they discount her one thousand dollars.
So with the end she is left with that thousand dollars back in her bank
account. That's right. That's a way to do that. That's a great
way to put that. Uh huh yeah, Okay, Now leave it to
Mark to come up away to shaft the I'm just kidding, Debbie. What's
going on? Debbie? Yes, I had a fire in my house,
my stove two weeks ago. Oh how bad was it? How bad was
it? Debbie? It was then LGA oven and the burner went on without
me touching the Holy crap. Are you lucky that it didn't burn your house
down? Anyway? What's your question? What's going on? Question is is
LG is not giving me any kind of compensation? Well, hold on,
you do have homeowner's insurance covering it right, Yes, but it's a big
deductible. How much is your deductible? It's like fifteen hundred and okay,
well there's a few things you can do. First of all, you contacted
LG. What did they say. They wanted somebody from Sears Repair to come
out and nose the damage, and you know, to see if they could
repair it. And I said, it's not repairable, and I, well,
they are going to replace. Now you got to give there's two issues
here. There's the stove itself and then there is the damage. So on
the stove itself, what are they proposing to do? They wanted Sears to
come out and see if they could repair it. That's not unreasonable for them
to look at that. That's not unreasoned. The class action lawsuit against this
oven because the knobs go off inadvertently. So is this a ranger a cook
top? It's a glass cook top. Okay, now listen, here's the
thing. I'm not telling you that you have to do what they say,
but you have to at least let them look at it. I tried.
I took off work yesterday and they were supposed to call me an hour before
they came, and they never did those idiots those? Okay, so you
don't want How new is this cook top? By the way, how old
is it? Well, it's like seven years old. But I don't use
the oven often? Is it? You keep saying oven? Is it?
You said cook top? So it's an oven with a cook top. It's
a range. It's a range, I got it. And it's the oven
part that caused the fire. Right, it's the knobs that are on the
front. Yes, okay, So on this what I'd like to know about
on this arrange where it start a fire. It's seven years old. It's
not under warranty, is it? No? Okay, then here's what I
think. And it's gonna sound weird to you. LG doesn't owe you anything,
but but you should take part in the class action. You should call
your homeowner's insurance and then you should sue them in small claims court for the
deductible. But your homeowner's insurance will go after them too. But you don't
have to. You don't have to do a major deal. If you want,
you could probably sue LG in a small claims court for your deductible,
but they don't have to give you that deductible. It's a seven year old,
and they don't have to admit fault because they're not going to and they
don't have to do anything under warranty. So if they wanted someone to come
out to look at it, I would let them. There's no harm that's
going to come from you look to do that. Yeah, I know,
I understand. No, I know. And they didn't show up. So
here's the deal. We can call Sears and find out why did Sears not
show up? Did they tell you they did show up, They just didn't
give me any notification. And so they sent me a text message that they
were on their way instead of calling me because I was forty minutes away.
Oh my goodness, so they never got to look at it, right,
No, oh damn it? All right? Hey, Tom, I have
a question if there's a class is there a class action suit? Debbie?
There is against the Knobs on this, okay? Where yours caught fire?
Right? Does she have to opt out to be done included? Tom?
It depends some of them. You have to opt out. Some of them
you have to opt in. Wells opt out? Then enough you have to
opt out. Right, if she has to do that, before she did,
you did you become part of it. By the way, did you
go yes, Well that's the first thing you do. The second thing you
do is your homeowners insurance. Did you put in a claim for your homeowners
I didn't because the deductible so high and I figured they'd jack up my rates
if I did it. Well, no, you bet you better put in
You better put in a claim or you're not going to get your repairs on.
Do you have repairs to your house? No, just it would be
the other Wait a minute, melt so there was no there's no damage to
your home, right, No, okay, it's just smoke damage. And
then the microwave is melted. Well, okay, you have to figure out
if it's worth putting in a claim. It might be worth putting in a
claim. If it if it might be thousands of dollars, I would have
it looked at. But as far as LG, as crazy as this sounds,
they don't automatically owe you anything. If it was under warranty, they'd
owe you a new stove. It's not under warranty, So I would try
to get them to come out again and see what they propose for you.
I don't know what else to say, because it's used and it's seven years
old. Now, yes, should you become part of that class action?
Yes? Sign up immediately Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content. Time for an
insurance checkup free, no obligation comparison call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three oh three seven to seven to
one. Help. You'll think you're his only customer when you choose Frank durand
the real estate Man dot com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hey Tom Martino, you're a troubleshooter
three aero three seven to one three talk three h three seven to one,
three eight two five to five. Okay, So this is a word that's
really important when it comes to appliances or anything in your home that might cause
damage. And I want to make this clear. That woman had a LG
range that caused a fire. There's a class action suit. They might be
guilty as hell or liable as hell as we put it in civil matters.
But here's the point. They will never automatically pay a damage. Now,
I think they should. I think sometimes these companies are short sighted. But
in this case, a seven year old range, she said, they won't
do anything for me, except they did say they'll come out and look at
it. Blah blah blah. Okay, but here's the bottom line. If
you have insurance, you go to your insurance, your insurance will subrogate.
You can always go to them for small claims, court for your deductible,
or wait for your insurance to subrogate to get back your deductible. But another
thing we need to realize is the manufacturer of the thing that caused problems will
never, ever, ever, ever just admit it and do the right thing,
unless unless they think it's going to cost them less. They always gamble,
and they're usually stupid. There are a few companies here and there that
might say as a good will gesture, and then they want you to sign
something so you won't take the good will gesture and then become part of a
class action. There's nothing wrong with that, but never sign a release or
a waiver until you know the extent of your damage. This is the problem
people have when they do it. Prematurely, so she had not assessed her
full damage. She said, well, it's just to the arrange sation.
You go, oh, the microwave melted, and oh they're smoked damage.
And you know, smoke damage in and of itself can cost money to get
that out of your clothes and your upholstery or whatever is damaged. So never
take that lightly. So here's the first thing I say. With damage caused
by something, get a professional opinion on repairs. That's the first thing.
The extent of damage, then source of problem. So extent of damage,
then source of problem. Once you have that, then you contact your homeowner's
insurance just to keep your rights alive. But don't contact them. If it's
so small you can pay for it, because she is right, the more
claims you have it could jack up. One claim like this won't jack up
anything, especially if it's not your fault. If you are not cooking and
it happened. If it happened on its own, it's not chargeable. Now,
if you had three or four not chargeables, that would screw you,
but in this case it would not. So you contact your insurance. If
the damage is substantial, then you contact the manufacturer and try to tell them
you'd rather have a good will adjustment and don't make it sound like you're after
them. Do those things and you'll usually have a better outcome. All right,
I'm Tom Martinez. We have a lot more coming up on The Troubleshooter
Show. Three oh three seven one three talks seven one three eight two five
five. Go with a sure thing Denver's best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Leave time for an insurance check
up free, no obligation comparison call Compass Insurance paying too much your coverage at
dozens of insurance companies find out now three oh three seven seven one help.
You'll think you're his only customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three oh three nine two zero
sixteen twenty two rift need so you don't have come run anxious as fast as
we can. Shoot's gonna help. Come, man, This is the Troubleshooter
Show. No Tom Martinez. Hey, I'm Tom Martino. You're troubleshooter.
Welcome to the show. Three oh three seven to one three Talk three oh
three seven, one, three, eight, two, five five one.
Clear Choice Garage Doors will get you the best garage door openers or doors or
service and it's all transparent pricing on their website. You know, when it
comes to garage doors, you need someone who's factory authre right, someone who's
know what they're doing, someone who can repair a door, adjust the door.
I've used them for many, many years and they're the company you want.
One. Clear Choice Doors dot Com. That's where all their prices are
for everything they do. Okay, I would like to get Compass Insurance Group
on if we can, Kelly, Kelly, Hello Compass to talk about deductibles,
because Mark came up with something creative and I want to see what they
think of that. He so real quick. I also want to get that
other woman on that I sent you the number four, Kelly. This woman
is being sued by a renter and I really want to talk about why she's
being sued. And you know, landlords, by the way, are getting
the hell out of the business. Numbers of them are getting out and they
wanted to get rid of their tenants first, or they want to get rid
of their tenants before all these new laws take effect. So there's a record
number of evictions going on, record number of evictions. Well, you can't
hardly blame them from all the stuff they went through with cold exactly. So
I'm going to tell you what's going to happen the exact opposite of what the
lawmakers wanted. They wanted to make housing more stable, more affordable, and
give renters more rights. Instead, they're going to cut down on the number
of landlords. They're going to cut down on the number of units available,
and they're going to end up screwing people who truly need to rent. So
the eviction hotline, by the way, is going off the hook. I
didn't even know there was an eviction hotline, but after the pandemic, they
started this care hotline or care center. And here's what is going on.
Calls are like out the nose. Do you know they're going to see seventy
thousand eviction filings seventy thousand this year. Last year there were fifty five thousand.
So what people are doing are shedding rentals in order to sell their properties.
Keep that in mind, the rental market is not going to get better,
it's going to get worse. Now am I saying these laws are all
bad news. I mean, I'm in the business of consumer advocacy and I
don't like the fact that tenants used to have no rights. I hated that
back then, and I think I think habitability standards are a good thing,
a great thing. Do I think the just cause is a good law?
No? I don't. The just cause says you can't get rid of somebody
just because. Basically, you have to have a just cause and it can't
be just because you when you want to end the least, there literally has
to be a reason, and it has to be a reason that they feel
is justified by law, which many times you have to prove. It is
assumed you don't have a good reason if someone takes you to court. And
that's just one of the many things happening in the tenant landlord business that is
making it in possible for landlords. They don't want to do it anymore.
But I like the habitability standards part of it. I do. Now Ida
is facing a problem with a renter, and when I heard about the problem,
I thought this would be interesting for the show. When they contacted me,
so I want to get her on the air. Ida, What is
happening with you? Ida? What happened with your rental? Well, she
signed the lease. We signed leases on February the twentieth. About the twenty
now February of this year, of this year, yes, okay, and
what was for one year lease? Yes, okay, go ahead. About
the twenty sixth of February, she called and said the house had black mold,
which was certainly a surprise to us. Okay. So every day she
called and said there was black mole. This was in February. This was
in February, so March, the first ten days after we signed the lease,
I offered to give her. She gave me a check for twenty five
hundred dollars, and I offered to give her all her money back. And
they had not totally moved out of their apartment, so they could move back
into their apartment. Well, and or what was really nice is if they
didn't you, In other words, you're not holding them to the lease.
I mean, if it was too late to get their money back and not
move in, they could have at least moved in. And you were willing
to let them out, right, yes, yeah, okay, And she
refused. So they'd liked the house, so she continued to say, that
it was black mold. Okay, did you say that? Wait? Wait,
when she said there's black mold and you said you can get your money
back, they said no, we'll move in. Then did you say,
okay, I'll get the black mold fixed or did they say we want it
fixed? Or what happened after that? Uh? Oh? We offered to
She thought it was in a ceiling in one of the bathrooms. We offered
to take the ceiling down and check it out. Well. We offered first
a payment, and she refused that what do you mean payment? What do
you mean payment? Pate? Oh, paint, I'm sorry, go ahead,
yes, paint it, and she refused. So then we uh offered
And I have all of this on I text all of this, so I
still have it on my tips. And so then we offered to go into
that bathroom and tear everything out and check well. She didn't want to when
you offered, no, but she likes the place and wants to stay there,
but she didn't want you to fix it. I don't get it.
She wanted to stay there, what did she want? She had a plumber
friend that she wanted to come in and he checked for the black move and
I told him. What did the plumber say about the black mold? Well,
I didn't let him go in. Instead, we had we listened to
your show quite often and had heard about the American Restoration Restoration, right,
So I called on the next Monday morning and got their address or their telephone
number. I then called and made an appointment for Tuesday at eleven o'clock in
the morning. Okay. And I called and told her and asked her if
she would be there. She said yes, she would be there that night
about eleven o'clock. I received a test from her saying that they got sick
and they had to go to a extended state hotel. And then he came
out Wednesday morning or Tuesday morning, I mean, and started chating, did
all the tests. What did he What did he say? What did American
Restoration twenty four to seven say? He said there was no destructive mold in
that house? Okay, Well that's great. And he did mold testing,
he did all of it, good, excellent stuff. Now what's going on?
Well, you wouldn't believe what she said. She said that I paid.
He's a black man, wonderful person. Yeah, rock, he's a
wonderful guy. Well, what did being black have anything to do with it?
Well, she said, I paid him under the table to say that.
Oh my god, oh my god. Okay, check sauso. Okay,
he's not going to put his reputation on the line for a landlord.
So so what did she so? Okay? So she says, I don't
believe it? So okay. Well, once before that I had offered for
them to move and I would give him all their money back. Now I
get it, I get it. So what do they want? They don't
want you to fix it. They don't believe there's no mold. They don't
want to out, they don't want to refund. What the hell do they
want? Well, now she's well, she took me to I mean she
called the it's in Adams County. She called Adams County Health Department and they
called and they cleared it that same day. Do you mean the health department
also said there was no problem. That's right. I gave him the telephone
number of the young man that came out, and also said, so the
tenant called. The tenant called Adams County, yes, okay. And then
she calls her. They had renters insurance and she called the adjuster for the
renters insurance and said they had to throw away a lot of stuff. Oh
man, are they sisters? They these people, these people are doing a
con right now, they're doing a con. Yes, we know. So
now what do they want? Well, now she's taking me to small claims
court in Adams County. And how much does she want? John Allison five
hundred that's the limit. And my husband and my husband does not own any
of the house. Well, okay, this is going to be You're not
gonna lose. How are you going to lose? I would take Rock with
you or bring his report with you, and the Adams County Health Department.
I mean, do you realize she has to prove a number of things.
First, First, she has to prove she tried to mitigate her damages.
She didn't. No, no, that's not first. First she has to
prove there's black mold. If she could prove there was black mold, more
than her plumber, you got a professional, now an epa professional, you
got the health department. If she's never going to prove it, even if
she could prove it, she has to prove that she did not try.
You can show she did not mitigate her damages. All she's doing is a
money grab. I hope to God you don't give in to this woman.
Oh, I don't intend to. One of my questions is should I I
mean, she broke the lease. I did not break the lease. I
never gave her an eviction notice. I never even mentioned a visual Okay,
So is she out of the place right now? Yes, you could damn
near. You could sue her. Yeah, you could sue her for the
lease. Absolutely, give her a taste of her own medicine. Should I
do that to the small Things court? Well? No, because what's the
value of that lease? Well it's three thousand dollars a month. Okay,
that's for thirty six grands. You know, you might want to talk to
Brad O'Brien O'Brien Legal Services. Brad O'Brien is a real estate attorney, and
you call him, you know what, You may want to sue her,
or you might just want to because if you can, always withdraw the suit.
But yeah, you can sue her. You can sue her because she
terminated the lease. She's in breach at the lease. Basically, she turned
down the offer for a refund, so therefore she moved in affirming the lease.
Once she moved in. You also offered to get any black mold eradicated,
but they found none. You're in the driver's see here. I don't
even know why you're upset about this. Oh, you always get nervous.
I'm eighty seven years old. Oh my god, you sound like a spring
chicken. I don't know you're eighty seven. Well, we do all,
we do a lot. Well, guess I got some good news. Ida.
You're old enough to be president. That's true. I run against that.
Kennedy. Hey, listen, listen seriously. Here's what I want you
to do. I want you to call Brad O'Brian just for the hell of
it and tell them what's going on. Tell him that you know this story
and how you wanted to let him out, but once they moved in,
you thought it would be fair to hold them to the lease. Now they're
trying to sue you, but they're not living there anymore, right, and
they haven't paid you? Right, No, they haven't. I kept after
they refused it. It's the third time, and they moved out. Then,
oh about a week and a half, and you have do you have
documentation that that that Adams County did not find anything. Yeah, well,
I'm going he didn't send me. I'm going to call him and have him
send me something. These tenants, oh my god, are they trying to
put the con on you? Oh? I know, we kind of figured
that out from the first Then we listened. We heard the lady that had
somebody come in. I don't know, we didn't hear the first episode.
I don't know how they go in the house. But she's paid them seventy
thousand dollars so far. Oh oh, that's right, remember that one.
Yes, I do. Yeah, two weeks. Aida. I am so
happy that you contacted us. I want you to I want here. Let
me give you Brad O'Brien's phone number. Okay, just just consult with him.
It's worth it. O'Brien Legal Services. His name is Brad O'Brien and
the number is seven to zero three seven zero seven three eight eight. You
may want to consider suing their asses. I wouldn't blame you. Go with
a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a
cent until you're content. Time for an insurance check up free, no obligation.
In comparison, call Compass insurance, paying too much your coverage at dozens
of insurance companies. Find out now three oh three seven seven to one help.
You'll think you're his only customer when you choose Frank Durand and the real
estate man dot com to list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. Hi Tom Martino here three oh three seven one
three talks seven one three eight two five five. Welcome to the show,
Solving problems, answer question, taking complaints on a beautiful Friday, and talking
to Brian Burns's Compass insurance group. By the way, they do free insurance
check ups. Remember that, so you're not paying too much, you're not
overpaying, underpaying, well, not underpaying, you're not under insured, you're
not overpaying, you're not in trouble. If they find you got a great
deal, they're gonna be honest with you. Three oh three nine nine six
nine thousand. Uh. We have a question. I think Mark came up
with a creative idea, but we're always getting these calls Brian about getting not
paying the deductible. Okay, homeowners are looking for a way and roofers are
happy to oblige. You know, they say, hey, I'll tell you
what I view. Uh, we're gonna give you a discount. Yep.
So then what Mark said to get around that? Since you have to pay
the first thousand, what if they give you a discount of a thousand or
let's say, let's just assume it's a thousand, it could be two thousand
and three thousand for whatever it is, whatever the deductible is. Let's say
they say to you, okay, pay the deductible. You pay it.
Let's so you pay your two grand. Then in the end, after the
insurance pays, or not after, but before the insurance pays, they give
you a discount. You get the insurance checked, and theoretically you're pocketing that
two grand you paid to them earlier. So is that cheating? Technically?
I'm not asking if we know people do it all the time. But according
to your insurance contract, Brian, is that cheating? How it usually works?
As you get the paperwork you have to send in that final bill that
you receive from your So if it shows a two thousand dollars, So if
it shows if the roof was twenty, you paid two, and the ending
balance is now sixteen instead of eighteen, you're only gonna they're gonna get yep.
Yeah, and you know, and really this will become a moot points
as the deductibles get larger because at some point the contractors can't can't just swallow
you know, uh, five six seven thousand dollars of the bid. You
know, So I yeah, unfortunately that's just the Porsche that insured is due
based off of the insurance contract. But you're exactly right. They do get
around it at times. I've seen it, but I don't know how you
would do it in that way because you're gonna have to send in that final
invoice anyways. So what is the what is the law? Not the law,
but what is the the the real down low on this can if your
roofer gibbs, Okay, let's just say you pay the deduction the boom and
then insurance pays at the end, and you did everything above board, then
according to a wink wink deal, you get a rebate from the roof for
how would that work? Well, I mean to me, you're you're you're
saying that the contractor wants to give that money, that they're just overcharging so
they can give the client the money back. The insurance company is ultimately the
one paying, so that would be considered, uh, you know, very
questionable as far as insurance fraud at some point. Now, if the person
dealing the actual customers not has anything to do with it, that's one thing.
But you start getting into a pretty slippery area there. I think,
yeah, that in a perfect world, to the letter of the contract,
if you get if you did get a rebate, it should go back to
the insurance right right. Well, I mean because you've made you have a
contract with that company and you're it's very clearly stated what the deductible is.
So that's your portion of this expense, and that's what it's is. Let's
put this, how about this way. Let's say it's a twenty thousand dollars
roof, You have a two thousand dollars deductible, The insurance company pays the
roofer at the end. Let's say it's a company that doesn't take a cent
until you're content. And by the way, I'm not suggesting that Excel Roofing
does this, but I'm asking if a company doesn't take a dime upfront and
at the end, the insurance company pays eighteen grand and then and then the
consumer doesn't pay the deductible and the company doesn't pursue it. I'm not saying
I'm not saying they mark down the price. I'm just saying they never ask
for it. Yeah, And I have definitely seen this as a matter of
fact. I've seen companies pay out a depreciated check that then an insured goes
out and gets a roof done for less than that, and at that point,
I mean, you know, I guess technically they're supposed to call the
insurance company, but in my mind, they were very they were responsible about
finding bids that were actually less than what the insurance company thought that depreciate value
was. You mean the entire roof. Yes, yes, I've seen that.
Wow. Yep. So there is uh several ways to skin a cat.
As they say, yeah, all right, Brian, I appreciated always
three oh three nine nine six nine thousand. That's insurance Compass Insurance Group three
h three nine nine six nine thousand. Can I ask bind a question?
Oh, Brian, hold on? Are you there? Brian? Still?
Yeah? Go ahead, yep. So when I was practicing, if we
we sent X amount of dollars for certain service and the insurance we had a
contract with insurance companies that would only pay let's say thirty percent of that.
But if we had a patient who came in that was paying cash or not
using insurance, we could charge them the higher amount because was that insurance fraud?
Well, no way to me. You So you're saying you had two
prices you charged No, no, no, we had one price. But
the insurance so let's say it was ten thousand dollars for our delivery, were
submitted to the insurance company. They said, well, I'm sorry you you
were only we're only going to give you sixty percent of that. But then
a patient comes in who does have insurance, and we say, okay,
our charge is one thousand, ten thousand, and you have to pay the
ten grand. Was that insured for? If not? Of course not,
because you're not doing anything against the insurance company, right, but that But
isn't that what the roof was doing. He's saying, we're charging you this
amount, will give you a discount. No the way, no, No.
To make it, here's the more accurate analogy. If you charge ten
thousand for delivery to a consumer who walks in the door, but when you
charge the insurance company, you charge them sixteen thousand knowing you're gonna get paid
less. I think that could border on insurance fraud because you're charging the insurance
company artificially more. I don't know, Brian, what do you think?
I see that though all the time, Tom, I think you and I
were having this conversation on when I was in studio last time. I have
seen glass companies charge two different rates. If you're going to pay for it
yourself as a consumer, it's less than if they're going to charge the insurance
company. Wow. But insurance companies must know that then yeah. I mean,
if I know what I guarantee you they do, well, I'll tell
you it can go both ways. It can go like Doc said, where
they accept less from insurance because that's the world and they get a lot of
business from insurance and they expect consumers to pay full. But here's another thing,
insurance consumers. Sometimes medical providers, if you pay up front, they'll
give you the same discounted price that an insurance would reinburse. Absolutely, and
there's nothing wrong with that, right Brian, Yeah, I agree. Yeah.
So if you know the insurance company is going to screw the doctor out
of forty percent, I then offer to pay the doctor sixty percent cash if
you want to. I mean, that's if you didn't have insurance. I
mean there's have you I mean, doc, have you ever done services discount
for cash? Oh? Yeah, But again, the bill is what it
is. We don't have different rates for insurance companies. No, I know
that. But there would be nothing wrong if you on a ten thousand dollars
bill, if you only get paid five grand, there would be nothing wrong
with discounting it five grand for a cash customer. Absolutely not right, And
so Brian, thank you very much again, three h three nine ninety six,
nine thousand. I'm gonna give another scenario. And I said this before.
I went to a chiropractor and years ago, not my great chiropractor right
now, years ago, and I was I had insurance. I believe I
had insurance. Insurance. Oh no, no, no, no, no,
I know what it was. I know what it was. I went
and submitted my insurance and my insurance did not cover them. They charged me
a sixty dollars copay and my insurance was supposed to pay another forty dollars for
a one hundred dollar fee my insurance. I went ten twelve to However,
many visits my insurance never paid. I paid every time sixty dollars, so
my insurance they racked up a balance of about one thousand dollars that my insurance
did not pay. Now, remember I paid sixty dollars every time, So
they billed me and said, your insurance did not pay this, you owe
it one thousand dollars because you agreed to be responsible for the bill. And
I thought, you're right. Accept I found out that most of the patients
in that place, who don't have insurance were paying sixty dollars a visit.
And I said, wait a minute, let me get this straight. Me
and this patient over here both came here ten times, let's say, and
I paid six hundred dollars and they paid six hundred dollars. But because my
insurance did not pay their share for my ten visits, you're charging me that
four hundred dollars directly, but they're not paying anything extra. Do you see
the folly in that? Now? If I could go in as a cash
customer and pay sixty dollars a visit, you're telling me, just because I
have insurance, I have to pay what the insurance is not paying. Makes
absolutely no sense it does, and what any I won't pay it. Whatever
reasonable doctor does is check with your insurance before we do anything. I mean,
unless it's an emergency. But in that case he was charging I was
paying the same price as someone with no insurance, and he was hoping to
get gravy. He should have sold you immediately and it wasn't covered, And
if it wasn't I would still be charged to sixty bucks. Nothing would have
change the a fact that I had insurance made me liable for what they didn't
pay. Go with a sure thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for an insurance check up
free, no obligation. In comparison, call Compass Insurance paying too much your
coverage at dozens of insurance companies find out now three o three seven seven to
one help. You'll think you're his only customer when you choose Frank durand the
real estate Man dot com to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two. Hi Tom Martino, you're a troubleshooter.
Three oh three seven one three Talk three oh three seven one, three,
eight, two, five five. All right, guys, I have a
lot of questions that will come in about cars I want to take, but
I will take phone a priority in phone calls. But let me find it
here and we do. Where the hell is it here? I just had
it. Anyway, I'll look for it again. I don't seem to I
don't seem to have it right in front of me. But anyway, there
are oh here it is. Okay, ready, this is a stupid one.
Is there a way I can sell a car that I bought from an
auction and sell it to a dealership without registering it in my name? Now?
No, I mean if if a dealer would let you. That's called
skipping jumping title, jumping title or skipping title, and technically it's illegal.
You're supposed to record every owner of record and you're you're not allowed unless you're
a dealer, to skip title. If you are a licensed dealer, you're
allowed to do that. You don't take the title into your name. It's
suspect. I don't know how they do it, but they don't. You
don't necessarily have to take it in. It's on the back of the top
of the assignments. You can put down on the back. Okay, this
one is stupid. Well, no, I don't know about this one.
This one's not so such a stupid question. Can I service my own car
and keep the warranty? Now, Kevin, you I always I talk about
your commercials. Yep, and I say you can do your own You can
service at your place and still keep the warranty, right, yep. There's
no nothing that says in that warranty they must bring it back to the proof
of the service. Makes it more difficult if you're doing any driveway. The
fact that you have a receipt for a case of oil and a filter doesn't
necessarily indicate that you actually change it. But what you can do is the
warranty work correct. You can do the service correct, but not the warranty.
Now we have more of these questions. Plus I have Mitch Fleury.
I'm going to bring up after the break because I don't believe this, although
I don't think he's lying about it when he told me he's got some granite
and some remnants of other stuff free, just free, and you pay for
fabrication and installation. I want to find out exactly how that works. So
a lot of people are thinking, ah, while, yeah, he's just
going to charge more for that fabrication and installation. Well we'll find out coming
up. Go with a sure thing Denver's best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for an insurance check up
free, no obligation. In comparison, call Compass Insurance paying too much your
coverage at dozens of insurance companies find out now three O three seven seven one
help. You'll think you're his only customer when you choose Frank durand the real
estate Man dot com to list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. Hi Tom Martino, you're a troubleshooter. Three
O three seven one three talks seven one three eight two five five Listen.
I can't let the show go without at least mentioning the Nuggets. Last night,
they didn't show up. I don't know what the hell happened. I
mean serious, that was pathetic. It was so pathetic, it was almost
unreal. It was almost like it wasn't happening. They because normally those two
are really good competitors with each other, right, Yes, Oh my god,
as far as it is to beat somebody four games in a row but
still to lose by forty. No, I mean the Nuggets came back.
It's amazing and now it's tied up, so it's going to be very exciting.
But I don't know enough about basketball except what I like to see.
I like it because it's fast moving. I love basketball hockey because it's fast
moving hockey. I'd like to see more scoring. But you know, what
the hell they although that Avalanche game had a lot of scoring. Now,
my wife's a sports fan, I don't know. She's crazy sports fan for
for Nuggets and for Avalanche. So what what I don't understand though, is
what happened because it just it was weird. There was something weird and yo
kicking. He just came round and said, we got our asses kick.
Hey. I mean, there's no excuses right now. They quit. They
did, but why it's hard to put a finger on because it's a weird
team. Now, Mitch Florida is one of the best people I know in
the art of Granted, Now, Mitch, I want to know something you
are truly doing, truly doing free remnants if they do the fabrication and installation,
right, yes, and we are. But look, there's a there's
a big game that I the Avalanche split in nine game six, right,
Yes, they're gonna win that game and we're gonna push it to game seven.
Magats didn't do well, but you have all right, okay, from
your as they say, from your lips to God's ears. Now, Mitch,
is there any hook on this? Do you charge the same exact fabrication
and installation you would for anything, even though they're getting the material free?
Yes, we have so many remnants. I mean we have a yard full,
and honestly we don't have room to stack them anymore, and we want
to give them away. We'll charge for fabrication. We'll come to your house.
There are all two existing countertops, install these these free remnants, and
yeah, we'll charge you for the for the labor. And uh we now
is it only are they only granite remnants or do you have remnants of all
kinds? Oh? Yeah, there's we have a lot of court and natural
court sits so many pieces and some of them are very large partial clap housels
three quarters claus. Wow, we just so they can do a pretty good
size. I want them to call you for that. Three oh three three
eight six fifty nine nineteen free materials people, Free the Artofgranite dot com.
That is great, and then you just pay for the fabrication and installation an
honest, fair price you normally would pay. We have more coming up.
Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't
pay a cent until you're contenth time for an insurance check up free no obligation
comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find
out now three oh three seven seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate Man dot com to list
your home with Remax Alliance three oh three nine two zero sixteen twenty two news.
You need advice who you don't have? Come? Run in just as
fast as we can. Shooter's gonna help. Come, Ma Dix is the
Troubleshooter Show. No Tom Martino, Hi, Tom Martino here, Welcome to
the show. Three oh three seven to one three Talk three oh three seven
one three eight two five five. Hey listen, do you want window washing
done. You want premiere premiere window cleaning and pressure washing. And they're also
doing window tinting now and they're giving special deals on the window window tinting their
new division. And these are a bunch of young men I followed from high
school. These guys are great. They do my home. We we clean
windows dot Co Commercial end Residential seven to zero nine five three zero zero seven
eight. So we've been talking about all kinds of things today and it's always
good to recap what we've learned. I love talking about it because the show
not only helps people directly who call in, but it also is a help
to people who listen. And the one thing I hear about over and over
again, and people, please don't do this so you get damage to your
roof. If you call a roofer, please don't use a roofer who says
I want to meet with your adjuster, not before they give you a full
and complete estimate along with an assessment of damage, meaning do you need the
whole roof or part of it? If you need the whole roof or part
of it, what are the materials, What are the material costs, What
are the labor costs? What are all of the costs. Do not accept
the wording. We will do whatever insurance wants. That is not to your
benefit. It is not to your benefit. God, how many times do
I have to say it? Now? The other thing I want to say
is, when you do get a bid, don't accept it. Don't accept
it unless it has all of those elements, and don't accept one with a
penalty clause. Now, whether you like it or not, don't do it.
All right, enough set on that. I think that's logical. Now
let's go back to our car questions for our experts three three seven to one
three talk. If you guys have any problems questions, please give us a
call. Okay, So we talk about can I service my own car and
keep the warranty? The answer is yes, or you can take it to
share in an autoitech. And here's the deal. You can't do the warranty
work, but you can do the service. And as can't said, it's
proving a service that's most important. We had a guy that did his own
oil changes, but he had no evidence of it and his warranty was turned
down. Kevin, Yeah, it happens all the time. You know.
We get The first thing they ask us is proof of oil tainous. Next
question I have on my list here is is there a term for when a
vehicle is sold for less than its actual value? That's a weird question.
These are honestly not real questions. Can't make them up. Yeah, there's
a term that's a deal, I mean a deal, right, Or it's
been in an accident or something? Right? I mean really you do?
You do have to be careful, right because it could now obviously it could
be a scam. It could be now. The other one, what should
be done after you just buy a used car? The question should be what
should do beforefore? I buy it? Before you buy it, get it
checked out. But here is a good question after you buy it. I
like the expression from the aircraft World zero time. It explain what that means?
Go through it, change out all the fluids so you know what zero
is. Yes, all your maintenance items, so you start that board.
You keep your own spreadsheet exactly. That's really really the most important thing,
right, all right? Got another one? What is a good I'm reading
these cold? I shouldn't because some of them could be really stupid. What
is a good option for me? I love that I can ignore an outlook
calendar wait, an outlook. This is not a car thing an out our
calendar reminder for weeks and still see it. But I'm aiming to aband an
outlook. Oh okay, let me tell Google. Google Calendar is the best.
I mean, I use Google for everything, Google Docs, Google Calendar,
Uh, just Google Gmail, all of that. By the way,
that that's not car Let me let me try to find the cars. How
do I create Why are people asking me about calendar? Has got another one?
How do I create something like a life calendar in my computer that works?
Like? Okay, I think he means, and I do this too.
In Google Calendar, you can create You can create custom calendars. In
other words, you can have one I have one just for the kids,
just for kids, stuff like graduations or stuff, you know what I'm saying,
just for kids. You can have one just for health, where it
has supplements, medications, doctor's visits. It doesn't have to be integrated into
your regular calendar. Now here's the great part. If you have Google,
and I don't know who else does is but with Google, you can have
let's say, a custom health calendar, a kid calendar, and a regular
business work calendar. Right then you can go in and simply decide which ones
you want to show up when you glance at the main calendar, so you
can have one or all of them show up. And if you have all
of them show up, you can x out a couple if you want to
isolate. So, really and truly it's a great option. It really is.
Now I want I'm looking for the car ones. I'm building a house.
Let's see retirement. My god. Okay, you're given a brand new
car, but has to start with the first Oh, this is a fun
one. You're given a brand new car, but it has to start with
the first letter of your first name. Oh, my, guess what I
would get? Guys for Tom Tesla, I mean, what up? Okay,
so Jeff Ja, what would you Jaguar? Now? What would you
get? Jaguar? That kind of limits me. I think the only thing
I can think of the starts with a Jay is a juke? Juke?
You know what, mind take a jag take it? What else? J
j Okay? Deputy doc is ken k oh the same as mine? I'm
trying to get k Kevin. And what kind of car would you get?
Dragon? D Kia? Dodge is pretty simple? Dodge, Yeah, wouldn't
you get the model T. I mean that's more about your speed. What
would you get? What's a k Kia's are nice cars? Okay, Kelly
would be a Kia? Right Mark? What would Major Mark? Major B,
M, Maserati, Mercedes right A sus S she gets suber SOB,
SOB Super not a SOB stories for a reason. And and if your Robert
do not get a range Rover? Rolls? Yeah, rolls. And then
what about Frank? We all know what Frank would get Ferrari Baby, although
that's probably the worst car you could have in real life. Three oh three
seven one three talks seven one three eight two five five. Hey Joe Kano,
what car would you get with a j Let's see, Joe, what
would you get? A Jaguar? Okay, there you go, and Jordan
would get the same. So anyway, you're up for your spot. You're
but I do have a finance question for you before your spot. Okay,
a certified financial planner. Someone wants to know when I use that term,
what do you have to go through to become a CFP? Would Tom you
have to go through a lot of pretty much extensive training, Yeah, from
the but is it finra who gives you the designation. Does FINRA give you
that? Or who gives you that? No? No, that's sort of
a financial planning board out of Washington, d C. But it's a real
it's a real designation, by the way I want people to know. It
is definitely And if you want to do on top of that, then for
the annuities, you have to have an insurance designation, right, that is
right. And you have to have additional training for insurance mandated by the state
of Colorado. Okay, and you have to get you actually have to get
a license for that, right, Joe, That is right? Okay,
Tom, Just one more point, you know, to become a CFP,
besides the training, we have to sit an eight hour exam eight hours eight
hours really, I mean it's a tremendous exam and rivals, I say,
the bar examination for a lawyer. You know, it's because you go through
every single phase. Now, are you allowed then to do investment advisory work
as a CFP or is that a separate license as well? So you have
to have a separate license for that. But as a CFP, you're automatically
a fiduciary, right, automatically right, And you can do a little bit
of everything now here, okay, and then the license and what is it
that you teach? I teach. You know. My other company is egal
Education, and we teach continuing education for people to have a license to sell
insurance, whether it's life or health annuities or property casualty. And we teach
about one hundred and fifty seven courses per year. Now, I want to
I want to mention something on the fixed annuity. On the fixed annuity,
it's not considered a security because of its stability, right it is. That's
right. It's fixed, it's exempt, it's exempt from it's not a security.
Now, it's security a variable annuity which you won't mess with, and
I don't think people should. That's considered a security because of the risk.
Right, that is right. It has mutual funds, okay, and it's
a variable annuity. Just out of curiosity. Do the variable annuities they go
really according to the stock market, right, that is right. And the
fix the mind and the fixed one does not well, another fixed one does
not. All right, we're going to talk about that. Then we'll talk
about that in your break. But I wanted to ask that because somebody asks
about CFP and then Andre has a quick question. Here, Andre, what's
going on with you? What? What's going on with AutoNation? Andre?
Okay, so this is kind of a long story, Tom, how much
time do you have? Well, I'll tell you what. Let me give
you more time. Hold on and I'll come right back to you. All
right, Then I'll give you more time. Go with a sure thing Denver's
best roofer Excel Roofing dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens of insurance companies find out
now three O three seven to seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate Man dot com to list
your home with Remax Alliance three oh three nine two zero sixteen twenty two.
Hi Tom Martino here three on three seven one three talks seven one three eight
two five have Okay, So Andre, it's your show. What happened at
AutoNation? Okay? Tom? So what happened is this is the first one
I ever financed. The vehicles I had a couple of trucks I'd liked,
but this was AutoNation. You have the two hundred point inspection? Is it
newer used? Start out there? A newer used. It's a it's a
U shruck. It's a two thousand and seven gmc Tierra twenty five hundred EIGHTHD.
It is a turbodiesel, and it only had one hundred and four thousand
miles. And if you know anything about diesels, that's a barely broken motor.
So two thousand and seven gmc Sierra turbodiesel with one hundred and how many
miles? Did you say? One hundred and four thousand? Got it keep
going? All right? So while I was in there or sorry, when
we took it on a test drive, the guy refused to let me take
it on the highway, which should have been my first sign to run for
the heel. But he told me, well, also, what would have
prevented you from getting a checked out? Uh? Well, like I said,
this is my first time buying this. I did not know I had
the option to do that. Okay, if that's fair, go ahead,
you know, and it's autnation. I didn't think I had to do that,
honestly, but that's especially why you have to do it. Because they're
dealers. I'm not saying they're bad. I'm just saying they're dealers. They're
they're they're they're they want to sell. So go ahead, Yeah, you
live and you'll learn, you know. The gentleman, the salesman would not
let me take it on the highway. Promise me it's a quality vehicle.
It's come from Audernation to a hundred points specs. It just needs an alignment,
no problems. We get back to the dealership, I start doing calls
to try to find car insurance. The salesman, UH tried pretty much forced
me to sign the paper No one forced no, no, sorry, we
don't we don't go with the forced word unless there was a gun or a
knife involved. Okay, so he was. He was pretty pushy, just
just kind of wouldn't take no over. And what did you sign? Uh?
I signed the paperwork for the truck. I also signed on. Oh
wait, so what you're saying is you bought it? Yes? I bought
this, Okay, got it all right? There was no forcing you.
You you bought the you bought the truck? Correct? Correct? Right?
Now? What I know you felt pressured I get that part. No,
no, I I do get it, and I do agree with you that
it's really hard. So what happened then? All right? So I was
told there was a warranty getting thrown in with it, which turns out if
I would have been able to read the paperwork while I was signing it,
I was actually paying for the warranty how much? Which is how much?
Four thous So you didn't let me get this now, so you come back
to the test drive where you wouldn't let you drive in the highway, and
you signed a contract and did not read it correct. I trusted him to
explain to me as I was on the phone with the car insurance agent on
the contract what else was on there? You didn't like? There was a
warranty for four thousand. That was That was pretty much it that I that
I didn't like about the paperwork, you know. Besides, they did lie
about in the front end and in the inspection. It needed more than an
alignment, and you would have known that had you dine your own inspection.
But got it. Okay, So what happened then? Okay? So I
signed the vehicle, took it home. I have my work truck, so
I take that home, so I don't really drive, you know, my
personal vehicle. So one of the first times I drove it, maybe a
week later, there was an issue with the SISAJ justing and I also put
some upgraded tires on it, and they were rubbing horribly on the asphalt and
it was really hard to control. So I tried to get a hold of
the dealership to inform them of the issues with it, because well, why
why would you bought it as is? Now? Why would you call the
dealer? You never had it checked out and you took it home as is?
So I'm curious what you and I'm not trying to give you our time,
And Andre, I want to know what did you want them to do?
No? No, I'm totally accountable, Tom, you know, no,
No, what did you want? I'm asking a question again, I'm
not challenging you. What did you want them to do? I just wanted
them to give me the vehicle I was promised. I had no problem paying
one hundred and sixty dollars for an alignment. But according to the tire shop
there, what does that mean? What does that mean? You wanted the
vehicle they promised? So you wanted to fix the minor issues. Yes,
I was promised a quality vehicle. They knew. Okay, show me on
the contract where it says this is a quality vehicle. I believe it's in
the expression. I had to really honest with you. No, it's really
not. It's really not. Andre Now I'm just playing with you. There's
nothing on there that guarantees anything. But let's get to the serious part.
Okay, I want to know something. No, seriously, hold on now,
I mean this sincerely. Are there any things that the warranty will cover?
So here's the issue with a warranty. Auto Nation did not and when
they wrote up the warranty for it, they did not inform them that as
the turbodiesel and they did not inform them that it's a lifted vehicle as well.
It has a six inch listed on it. So the warranty. Hold
on, So the warranty is null and void. I'm finding out right now.
It's actually well, it's good. If it is, you should get
your money back for it, because it's not going to be worth the paper
it's written on anyway. So that'll be for that'll be how much in your
pocket? How much for what? Almost five grand. Yes, okay,
so that that would be better for you if you get your five grand back.
You don't want that to be you don't want the warrant. In fact,
you can insist on getting your money back. They can't make you keep
it. Awesome, that's good to know. That's good. I would wait
to make them say that they weren't going to cover it first anyway, so
they don't take any money back out of that, so we get the full
reef. It's been like, it's been like, how long when did you
buy this? I bought this July third, twenty twenty three. Oh god
almighty, oh my god. Why why are you call me a year later?
Man? Okay, So wait a minute. So, so you had
this warranty on there since then and you're just now finding out if it's going
to cover anything. Well, here's what happened, Andre. How old are
you? How old are you? I am thirty six years old? Thirty
bro? Come on, okay, hold on, didn't everybody ever learn you
anything? Hold on? I want to ask you this out now, yes,
right now, Why are you calling now? What happened since July?
Why are you calling now? Okay? So I got hold of the general
manager at Automation. He took a copy of the bill for the steering parts,
promised to go ahead and pay for that, and then he was going
to send it to their A Nation Chevy. Nor is the warranty knowing void?
Or is the warranty and what is the warranty paying for the warranty?
Okay, the warranty came on down the road. That's just recently. They're
supposed to take care of the transmission. But when I first got the truck,
I had an issue with the steering And I just want to ask you,
Andre, has the warranty taken care of anything? I will find out
Monday or Tuesday. And what will you find out Monday or Tuesday if they
will cover the new transmission that that truck needs. And how much is that?
I have no idea. They did not give me a price on it.
They just told me that they're waiting for the warranty company to send their
inspectors. Okay. Now, in addition to that, what else have you
spent on this truck as far as things wrong with it? So far?
I've spent two thousand and seven hundred or sorry, three thousand, seven hundred
and seventy dollars replacing all this steering on it. So that's the only thing
so far so far. Yes, I've been addressing one for allmnut of time
with this shruck. Okay, so you've spent three thousand, seven hundred,
yes, okay. Now the transmission is going to cost what Jeff, Oh,
the transmission on public costom were run eight and eight or nine thousand dollars.
Okay, So let's hope the warranty covers that. It's too late to
get a return of your warranty. It's too late to do much of anything
right now. You just screwed yourself. Let's just make the best of it.
I'm serious when I say this. Let's make the best of it.
Let's try to. I don't know of that thirty seven hundred. Why didn't
they cover any of that? So they promised me that they were going to
pay for it. It was just gonna take some time, So I gave
it some time. And in the meantime they it at their Chevy dealer where
it was supused to get the electrical issues taken care of. And I was
waiting for a part that was on back order for about six months, and
the guy that I was dealing with that was telling me he was going to
take care of thing less and he left no notes in the computer. So
the only thing that al Nash is willing to do is take care of the
driver's seat control module. And they do not remember ever promising me to pay
for the steering. Well, guess what, you don't have a contract for
that. You bought it as is, Andre, this is going to be
the smartest thing that ever happened to you, because it's going to be a
college education for you. And all you had to pay for it was at
worst, at worst the thirty seven hundred plus maybe another ten grand thirteen let's
say on the outside with everything fifteen thousand dollars for problems? How much did
you pay for the truck after everything the finance on it with no Now,
I'm not go with a sure thing Denver's Best Roofer well roofing dot com.
You don't pay a cent until you're content. Time for an insurance check up
free, no obligation. In comparison, call Compass insurance paying too much your
coverage at dozens of insurance companies find out now three oh three seven seven to
one. Help you'll think you're his only customer. When you choose Frank durand
the real estate man dot Com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. M Hi, Tom Martino here three
oh three seven one three talk three or three seven one three two five five
Steve? Do you want to give away tickets? It might be too late.
I'm sorry, man, I don't know. We can get We can
try. Do you want to do that? Here? Tom? How do
we do it? I could do that, Tom, if you have FI.
Yeah, how do we do it? As you as you know?
Uh? You know? The Tree Farm is one of my clients, and
I wrote their jingle and most people have heard the jingle. How about if
we the first Now, the first five callers that sing the jingle all the
way through get tickets. All they gotta do is call my cell phone.
After they call you, I will be loading the truck here where I won't
be able to get well hold on. So you want them to call,
Let's try to get a few of them to call the show. They get
VIP tickets to this event tomorrow night, Well, they can contact me and
I will hook them up. Now, here's the thing is that I'm also
going to give away some VIP famous Staves catering tickets for June fifteenth, the
Father's Day weekends Saturday. How many and all We'll let them choose. How
many and all do we have to give away? Five? Give away five
regular tickets that are good for this season, the twenty twenty four season at
the NASCAR track, Colorado National Speedway, and they can go to Colorado Speedway
dot com. I have an idea. I have an idea. I have
an idea. Because of our crunch on time, I want to give away
tickets to the Father's Day thing and to the season. I want to do
that on Monday or Tuesday next week sometime and promoter all week. But for
today, do you have any you can give away for tomorrow? If you
don't, that's fine, Yes I can't. Yes, I can do that.
I'll give away file find them for tomorrow's race. If they sing,
okay, let's do that. Let's try to get them on right now.
If I can get or actually, whoever calls in first and sings the jingle
is, we will give you. I'll give you Steve's contact and you get
a free ticket. So I'm not going to give your number on the air
right now, because I want to give only the winners your number. So
hold on and then Steve we will have them sing the uh the tree farm
jingle. Okay, so hang on call right now, folks. You get
free tickets for tomorrow night's event. And it's a great event tomorrow night,
and and Steve can explain it when we come back. Three oh three seven
one three talk seven one three eight two five five. Go with a sure
thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until
you're content. Time for an insurance checkup, free no obligation comparison call Compass
Insurance Paying too much your coverage at dozens of insurance companies find out now three
oh three seven seven to one help. You'll think you're his only customer when
you choose Frank durand the real estate Man dot com to list your home with
Remax Alliance three oh three nine two zero sixteen twenty two. I want to
hear you sing, I mean, Jacob, I want to hear you sing.
Go ahead, your turn, all right, all right, we'll try
it. You take I twenty five egsit two thirty five, then five miles
west to the tree Fall. Definitely in the running. Hold on, take
care of him, brother, you're gonna get that's a good one. Let's
hear Let's hear it from Gilbert. Gilbert, go ahead, Hold on,
Gilbert, go ahead, Sir? Did I hang up on gilh Wait?
Okay, I'm sorry. Gilbert got home? John, your turn? Go
ahead, John, you take ey twenty five to exit two thirty five.
Oh this guy? Oh you're good. Hey, Steve, that guy's good.
Did you thank you? Okay? Now they're both they both are winners.
Brother, they're both gonna win. In my opinion, I don't know
what do you think now? I hung up one? I hung up on
Gilbert by mistake. Win dinner. John's still here, John, I'm gonna
put on hold and Kelly's gonna get you the information to get your ticket.
Man. I like it. Now. I'm so sorry. Gilbert. Call
in again right now. We got a couple minutes here, only a couple
here or three? Maybe well, let's see. Maybe just calling Gilbert or
anyone call in three oh three seven one three talk you get tickets. That's
tomorrow night's event. It's a wonderful event Colorado National Speedway. Great for the
family, honest to god, VIP tickets too, not just regular tickets.
Okay, Now, if you go, if you don't call in rock and
Roll Brewery, rock and roll dot beer. Right, rock and roll,
rock and roll dot Beer. I'm updating the website. I still have last
year's event up there. Right by the end of the day, that'll be
updated. And now they got to listen to it. Great. They all
want tickets, but they're saying the words right. But you gotta get the
notes right. It's you take uh forty five next two thirty five bean five
miles west to the tree five. You want to come on, man,
you're the one who road it. Of course you're gonna have it better.
Now I'm just waiting. I'm gonna go. I'm gonna give myself free tickets.
Yes, that's what you should do. Now listen. I want to
just remind No, seriously, I want to remind everyone. Tomorrow night is
starting. What time are you there, Steve? It's the races start at
six The races start at six pm. Generally the heat races start about four
thirty or five, though people get there a little bit early and look for
the Rock and Roll Brewery tent near turn one. We got sixteen different beers
we're gonna sell. We've got tons of stuff with the kids and adults,
merchandise, T shirts, have where is your where is your boot? Where
is your ten? It's it's near turn one, turn one. I'm not
familiar with the sack when you go when you go in, if you turn
right, just keep kind of walking down till the first curve where the car
is curved. Now, next week I'm gonna get a I'm gonna get a
better jump. I'm gonna get a better jump next week on the what you
call it this, Chris, the Father's Day event coming up, So thank
you very much for being here. I'm running out of time, and don't
forget Colorado National Speedway and then rock and Roll dot Beer is to find out
all about his beer. I'm Tom Martine. Save all your problems for me.