WEBVTT

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NBC News Radio. I'm Chris Garagio. The Jacksonville County sheriff says the gunman

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who killed three people at a store
in a predominantly black community yesterday had no

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criminal record and apparently purchased both of
the weapons legally. The gunman took his

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own life minutes after carrying out the
attack. President Biden has condemned it as

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a potential hate crime. A second
victim has died following the mass shooting at

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a bar in Louisville early this morning. Four other people were shot and remain

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hospitalized. Police say there were two
hundred three hundred people in the area during

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the shooting, which happened about three
am. There are no suspects. Meantime,

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Mayor Craig Greenberg his calling for discussions
on whether bars and Louisville should be

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allowed to stay open until four am. Former Arkansas Governor Asa Hutchinson says he's

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proud that he stood on his principles
during Wednesday's Republican presidential debate. I'm proud

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of that decision and it was the
right call, and I hope more people

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identify with what I said. Speaking
on CNN State of the Union, the

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GOP presidential candidate, was referring to
his refusal to raise his hand when the

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candidates were asked if they would support
former President Trump as the Republican if he

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wins the nomination. Hutchinson said that
he was surprised virtually that all of the

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other candidates said they would support Trump
even if he's convicted. He added that

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he's not concerned that the audience booed
him for opposing Trump. Vermont Senator Bernie

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Sanders is praising the Biden administration,
but it is also quick to point out

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more needs to be done. We
have to deal with the reality of life

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that we have massive levels of corporate
greed in every part of society. Very

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rich are getting richer, working people
are struggling. Speaking un seen in State

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of the Union, The Vermont Independent
cited lower unemployment and inflation, along with

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clean energy investments and the rebuilding of
the country's infrastructure as some of President Biden's

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accomplishments, but added that corporate greed
is the reason sixty percent of Americans are

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living paycheck to paycheck, and Democrats
need to have the guts to take on

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the large corporations. And Governor de
Santis is urging Florida West Coast residence to

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get ready for tropical Stormy Dalia.
He's placed thirty three counties under a state

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of emergency. Landfall is expected Tuesday. I'm Chris Garraggio, NBC News Radio.

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back in time, this time to nineteen

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eighty seven. Bruce Willis is set
to marry actress Demi More in the fall,

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probably in November. Here at nineteen
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TV just a few years ago. Bruce

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should be out by next year.
That's all right. We have plenty of

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help ris guest, and I plays David

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Addison on the hit television series,
of Course. The name of the show

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is Moonlighting. Please welcome Bruce Willis
and from this time in nineteen sixty The

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surprise hit movie of the summer here
in nineteen sixty is Psycho with Janet Lee

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and Anthony Perkins. It's another Alfred
Hitchcock Winner. You have a vacacy.

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We have twelve vacancies, twelve Cavin's
twelve vacancies. If you want anything,

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just just half on the wall.
I'll be in the office. Thank you,

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Miss Norman Bass And from this time
in nineteen seventy two, Matt Davis,

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known primarily as a songwriter who's written
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may have a huge hit on his
own as Baby Baby Don't Get Hooked on

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Me is beginning to get played on
major market radio stations with Moore at Man

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from Yesterday dot Com, Miss Something
Today, Yesterday last week. Check out

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00:06:01.720 --> 00:06:06.839
our podcasts at www k c a
a radio dot com. We leave no

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listener behind. It require or to
kind of work together, but the beautiful

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thing. And I think open source
has a lot to do with this,

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quite frankly, because the spirit of
open source said, look, let's all

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collaborate on the foundations and then each
of us can build out our unique characteristics

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and function out if it makes our
company special. Right, yeah, I

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think you know. I would say
that going back to the Gibson quote you

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started with, Right, the future
is here, but it's not evenly distributed.

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I think the potential is here,
but it's not evenly distributed. There's

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a there's a tendency where I find
engineers are optimizers by nature, and so

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a lot of the times, even
when they have the opportunity to say,

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forget about all that complexity underneath,
just build what you want to build,

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they still like to tink current way
with. You know, let's I think

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we can we can make that wheel
spin a little bit faster. Let's reinvent

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that wheel one more time. So
that's just to say that I think that

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one of the things that's really important
in the in the world of cloud is

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constraints, and constraints come in different
forms. So open sources is an interesting

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example there because open sources at the
code level, it's very wide open in

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terms of what you can do.
I find that can lead to a little

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of that tinkering I was describing.
That may be superfluous, but APIs play

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a huge role in the cloud native
space, and I think if you look

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at Kuberneties, if you look at
Kuberneties, if you look at AWS,

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if you look at all these different
cloud based services, APIs are usually the

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demarcation point between the consumer and the
provider. And the place where you can

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hide all that you can abstract away
all that complexity that's unnecessary for the consumer

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side. And I've been, you
know, focusing on API design best do

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this for a long time. Again, there's ways to design good APIs that

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are durable and abstract things. S
three and AWS is probably a great example

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of that, where it's they launch
this API in two thousand and six and

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it's hardly changed in seventeen years.
And then there's other examples where maybe the

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complexity bleeds through. But definitely for
organizations I've seen really taking advantage of the

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cloud native opportunity. That's what they're
doing. They're really using the demarcation points

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and the constraints and the abstractions to
help people move at the fastest speed they

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can to get their job done.
Well. Yeah, and you know,

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when the target stays the same,
that allows you to practice and practice and

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get closer to perfection. But when
the target keeps moving, you know,

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when the goal posts move, that
really affects every last bit of the process.

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The planning, the roadmap, the
execution, the maintenance. Everything becomes

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Lucy goosey if the goalposts keep moving. But if at least the target stays

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the same, then we can marshal
resources it's necessary, and at least we

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can track our progress getting to where
we want to go right exactly. And

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I think complexity is an interesting word
here where I think a lot of times

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and this is you'll see in a
lot of marketing materials in the industry treating

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complexity like it's the enemy. Right, complexity is bad. We're going to

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simplify everything. I think, like
Fred Brookstead his paper in nineteen eighty five

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or something talking about different types of
complexity, I think the reality is like,

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for the most part, look at
what we can do with software,

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the complex problems that we can solve, and we're going to get into talking

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about ahi where it just takes it
to all other levels. Right. It's

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really the organizations I've seen the work
most effectively are the ones that understand that

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they have to make complexity of their
friend and really learn how to tame complexity,

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right, take the wild beast and
have it working for you as opposed

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to working against you. And a
big part of that is delineating, like

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what's the complexity that we're solving for
versus what's the complexity that we're introducing in

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the solution. And so I think
with Cloud, that's why it's so powerful

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is we could never invent a single
appliance that was going to hide all the

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complexity inside a box, right,
But with with cloud and all the levels

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of abstraction that we have and the
way that we can interconnect, you know,

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the things that we can do in
an interconnected way allows us to dance

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with the right complexity and kind of
and and not lead over too much of

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the complexity that we don't need.
But to your point, like it's it's

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a potential, it's always a potential
house of cards because if and that's why

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I think embracing complexity is an important
thing for organizations to do, because if

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you pretend that it's gone right,
this is like the fallacies of the network,

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right you like they will it will
come back and bite you. That's

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right. I love what you said, dancing with the right level of complexity.

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That's pretty cool stuff. And you
gave me a great segue to bring

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in Mike Bachman out of architecture and
AI for booming Mike, So I'll bring

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you in. You know, the
beautiful power of AI is again, if

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the target stays the same, then
we can build our intelligent automation, our

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intelligent analysis around all that. Let's
go to Mike Bachmann. Actually William mc

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knight is on the screen here.
Just i'll get some quick thoughts from you.

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Go ahead me, well, yeah, yeah, go ahead, okay,

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okay, Well, I like what
we'll said about cloud native. I

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do want to stress that it's more
than just cloud computing. So it's more

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than just utilizing the cloud for all
of the benefits that you get from the

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cloud where you don't have to have
your own data center and the staff that

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goes along with that and all that
sort of thing, but you get access

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to a wide variety of resources,
which is great. But to be cloud

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data, you go beyond that,
go beyond your lift and shift from your

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on prem to the cloud and you
get into some of the things that we're

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talking about. Specifically, the broad
term is micro services, and so to

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get there, you have to take
your code, your historical code that is

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probably not in my pro services,
but take that and shrink it down into

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manageable, bite sized pieces where each
piece does a very finite function, orchestrate

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them together with orchestration tools like Kubernetti's
was mentioned make sure that everything is containerized,

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and this gives the code ability to
be portable and manageable across all environments,

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as you have been stressing, Eric, but also I think take full

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advantage of the cloud and be cloud
native. You have to be agile,

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and you have to code with CICD
as we say, or continuous integration continuous

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delivery in mind, and that will
help allow you to take full advantage of

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the cloud capabilities for your applications,
and your DevOps should be more streamlined as

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well around this the ICD concept.
So putting that all together, it's not

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for everything in most enterprises, but
a lot of development is going that way,

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or it might be going to a
place where you still got your on

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prem and you're adding on to it
in the cloud. Is sort of a

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hybrid cloud fashion. So while I
wouldn't call cloud native a current standard,

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I would say it's a great best
practice and definite trend. M Yeah,

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and we'll bring Mike Bachman again into
the next segment. I suppose I'll go

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back to you, William and kind
of comments on what you just mentioned there,

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which is hybrid cloud. Right.
So we have this very hybrid world

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right now because I you know,
I think the rumors of on prem's demise

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have been greatly exaggerated. I think
on prem data centers are going to stick

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around for a long time. They're
gonna be a long tail at least for

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seven years, right. Isn't that
the amorization schedule for those kinds of investments.

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So it's like the accountants and the
senior executives are like, no,

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no, no, I'm amortizing that
for another three or four years. You

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can't make it go away just yet. But I think you're going to start

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seeing it. We're already seeing this. In fact, before the PANDEM I

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went to a territated conference there was
a company I can't remember what their name

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was, but what they do is
they take your data center and they make

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it look like S three. So
I think you're going to see some interesting

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innovations going on on the data center
side to be able to leverage these things.

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And then things like personally Identifiable Information
PII or you're the data you want

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to train your outgrams on, you
probably want that data on prem. So

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they're going to be use cases to
leverage on prem. It's not going to

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go away soon. So we really
have to be careful about where we're going

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and how we're getting there, right
William one minute, Yeah, that's right.

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As I mentioned, some newer parts
of applications are going to the cloud,

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whereas it still has an on prem
foundation to that application, but furthermore

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nonsensitive or less critical or you might
say voluminous data that is data that's going

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into the cloud. And a lot
of companies are still are still concerned about

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the cloud and exposing their data on
the cloud. Some of them, though,

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are replicating data in both places,
so they get it ask a recovery

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type of architecture going as well.
So there's a lot of options in here

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with hybrid cloud. And you know, you might use the public cloud for

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your birsty type of workloads where in
the month you've got some excess capacity that

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you're going to need, just use
the cloud for that and avoid over provisioning.

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Yeah, I know, these are
all factors that come into play.

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And I'm glad you brought that up
because you do buy cloud in credits and

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if you have extra capacity and there's
a wind time window on using it,

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and this is the job of a
CIO these days, and a cdo and

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a CTO for these folks to talk
to each other and understand where they're going.

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Plan these things out. Be as
agile as possible, but don't lose

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your moorings. And then, of
course we're talking about AI and training AI.

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Well, you're gonna want your own
data to train that AI. Folks,

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you don't want to train your data
on someone else's train your on someone

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00:16:52.639 --> 00:16:55.240
else's data. But don't touch dot
I'll be right back. You are listening

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inzialysis first team. All right,
folks, take us to the future.

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Indeed, but he's bit to have
Matt mcclardy, CTEO of Boomy, and

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Mike Bachman, he's the head of
architecture and AI, and our good buddy

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William mcknights, who scored a one
hundred and one of these Cloud Analyst Influencer

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scores to track. I'm like,
dude, how'd you get a one hundred?

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The second place was like fifty eight? Mike, all right, my

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boy here is he's figured it out. But we were talking about AI and

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your data and on prem data centers
not going away and I'll throw this one

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over to Mike Bachman because you know, think or two about all this I

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mentioned you don't want your data training
someone else's AI. Of course that's what

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chat GPT did. There are now
some lawsuits out there and it's going to

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be interesting to see how that pans
out. But you've got a lot of

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experience in the space at these are
amazing times. What are your thoughts about

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this nexus of AI and cloud native. Yeah, so, first of all,

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Eric, thanks for having having me
on today. This is a lot

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of fun. The conversation has been
great where AI is going. You know,

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I loved where you left that off
because I often say, do you

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want your IP training somebody else's IP? And interfacing with cloud based you know,

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machine and tell eligence services such as
something like chet GPT, Barred Claude.

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There are different ways that each of
those different sas services uses their foundation

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models under the covers, but some
you don't know exactly how your data is

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being used in spite of the fact
that there are different governance tools that each

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one of these types of services offers. Still it's something that we're all impressed

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with. Chet GPT really changed a
lot. It brought into the zeitgeist.

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You know, this concept of something
that feels very anthropomorphic, something that feels

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like we can talk with a system
of computation and get back something of value,

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and so it becomes seductive. I
guess to want to interface with it.

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But I think if we use it
as a system of production, or

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to put something like a generative,
pre trained transform large language model in a

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typical data pipeline, we might want
to think about how that use case really

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plays out, what type of governance
needs to be thought through, and then

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what ultimately our desired outcome is from
that particular use of this technology. Because

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it's really really neat stuff. However, it's just scratching the service. Yeah,

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you bring up an excellent point here, which is to remember what are

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we trying to accomplish? Right And
I think one of the hurdles that organizations

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will have to get over here and
it's happening and fits and starts right now,

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is how do we open our minds
to the total recall open your mind,

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remember Arnold Shorten, But how do
we open our minds to this new

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set of possibilities? Because there is
a tendency to do things the old way

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and to get accustomed to our constraints
that we have. Well, those constraints

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are now largely out the window.
So you always want any focus you have

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about leveraging AI to be bordered and
driven by some business need. What are

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we trying to accomplish? Do we
want lower costs? Do we want a

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better conversion rate? Do we want
to better understand the customer? And then

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let your team run wild in terms
of coming up with how to leverage it.

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Give them a sandbox to play with
to do something, but be careful

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have the guardrails. Do this in
your on prime environment, for example,

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don't just throw it into one of
these large language models. But focusing on

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the business outcome and then using these
technologies to get there, that's the key

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to success. What do you think? Yeah, I agree with with all

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of that more or less. And
I think you know the idea of being

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you know, at the nexus of
where the art of the possible and the

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reality of the feasible meat is sort
of where you know, both Matt and

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I have spent much of our career
and with that comes you know, new

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and emergent technologies such as these really
suffici sisticated sets of computation artificial intelligence,

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or I like to refer to it
as machine intelligence, because I don't know

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what intelligence is, whether something's real
or artificial. That's a philosophical conversation.

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But that said, fathom, you
know, this is really powerful, and

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so before we use a powerful technology, we probably want to test it out

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in the sandbox environment. And one
of the things that I love about how

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you're bringing together the conversation between cloud
native and artificial intelligence is because they see

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them go hand at hand, you
know, in terms of agile process,

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micro services, all of these things
I think AI is today is really a

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lot of the and computation at scale. The ability to have memory systems and

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networks at scale as we do today
happened iteratively for you know, really seven

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decades, and this was sort of
the Turing's vision was what we're now realizing,

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where asian is actually capable of feeling
and so how you know, data

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evolved with you know, with these
different systems that we've built over the course

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of the last seven or so decades. We're at a point now where we

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get to see just the incipient phases
of where AI or machine intelligences could take

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us, and so to use machine
intelligence inside of our processes can be really,

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really seductive, and so it's important
that we really think through all of

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the realm of possibilities that artificial intelligence
can give an organization, look at our

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use cases and really become ready to
receive AI in ways that we haven't.

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In fact, right now we're developing
whole whole programs around AI readiness because this

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seems to be where folks want to
know. Where can I use chat GPT?

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Is chat GPT the only thing I
can use? Short answer, no,

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it's not. What are these models
that I can take advantage of?

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Do I have to go through assas
service to use them? Yes? Or

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no? How do I make sure
that I can trust whatever this AI engine

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is giving me? Because I hear
it it hallucinates? What does that mean?

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How is that relevant to my business? Right? These are just some

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of many concepts that we have to
think through to become AI ready. And

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you know, I'm so glad you
brought that up. That is a huge

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issue to tech. Maybe that's structured, it's probably more like ten, which

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means you've got ninety percent unstructured data. It's in documents, pdf, spreadsheets,

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00:27:37.000 --> 00:27:40.079
emails, all sorts, of unstructured
data. Well, guess what that's

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00:27:40.079 --> 00:27:45.319
the context for your structured data now
when the executives reports down and know the

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general context. But machines don't crawling
around in your data, so you need

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to be ready to use AI.
And you made another really interesting point here

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I'd like you to expand upon,
which is we're not really gonna know until

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we play around how these things operate
in what they do. And if folks

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WO haven't done it yet, you
should definitely start playing around with these large

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language models. Just the different prompts
you can get. We did all show

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on that last week about sequential prompts
and strategically aligned prompts basically, and you

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can give lots of details. And
then of course there's d MS into a

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00:28:17.759 --> 00:28:21.200
vector dease of truth as Brian Raymond
referred to it. A guy we had

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00:28:21.200 --> 00:28:23.640
on the show last week. I
love that concept anchors of truth. But

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00:28:23.920 --> 00:28:27.519
you need a skunk works team to
play around with this stuff, just to

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00:28:27.599 --> 00:28:33.000
hash out the range of possibilities of
what's going to be plausible to spend your

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time and effort on. And if
you do that carefully, you know what

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00:28:36.640 --> 00:28:40.640
was Eisenhower's line about planning I've always
found that plans are useless, but planning.

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00:28:40.880 --> 00:28:44.720
Planning is indispensable. You're going to
learn a lot by playing around with

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00:28:44.759 --> 00:28:49.079
this stuff, right, absolutely.
And I do want to talk about something

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00:28:49.119 --> 00:28:55.240
you just said, and that is
I'm glad you had a conversation about embeddings

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00:28:55.240 --> 00:29:00.519
and vector databases last week because really, you know, people off asked me,

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00:29:00.160 --> 00:29:04.480
what changed? How did this thing
come to be? Was it?

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00:29:04.720 --> 00:29:08.319
Remember when chat GPT was introduced,
it seemed to come out of nowhere.

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00:29:08.400 --> 00:29:15.720
Well, if you've been in the
space, theres that have happened the decades

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00:29:15.799 --> 00:29:18.880
leading up to twenty seventeen. In
December of twenty seventeen, there was a

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00:29:18.920 --> 00:29:25.000
paper that came out that was sort
of seminal for what where we're at today

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00:29:25.759 --> 00:29:29.839
with something called Transformers. And since
you had the conversation last week, we'll

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have your listeners go back to that. But really easily to distill what changed

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is humans no longer have to think
like computers in order to retrieve information.

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Now the computer we can offload that
function to the computer to do this,

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00:29:45.359 --> 00:29:51.759
and so these anchors of truth that
your previous guest had talked about is exactly

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00:29:51.799 --> 00:29:56.720
that sort of thing wherein you know, instead of us having to think in

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00:29:56.839 --> 00:30:03.039
terms of sequel statements or compute logic
and in orgates, we can now ask

379
00:30:03.319 --> 00:30:08.119
in our own native languages, whether
that's English, German, Russian, whatever,

380
00:30:10.160 --> 00:30:15.559
you can ask in your own native
language a query question and you can

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00:30:15.599 --> 00:30:21.640
get a response that really downs relevant
to whatever the answer is going to be.

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00:30:22.079 --> 00:30:25.160
And there's a you know, another
thing to think about here too.

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00:30:25.680 --> 00:30:33.599
The more that you provide context based
data into that particular question, or you

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00:30:33.720 --> 00:30:38.400
I view the machine intelligence with relevant
data, the better your answers are going

385
00:30:38.440 --> 00:30:41.200
to be. And you brought something
else up that I want to point out

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00:30:41.240 --> 00:30:45.759
too, which is talking about different
types of prompts. I like lazy prompting

387
00:30:47.480 --> 00:30:53.720
because what that means is that I
can have conversations with the machine intelligent system

388
00:30:53.720 --> 00:31:00.000
that I'm talking to, whether it's
Claude barred or chat GPT or something else,

389
00:31:00.839 --> 00:31:04.480
and be able to ask a very
simple, root ammentary question about a

390
00:31:04.599 --> 00:31:11.680
particular topic and then riff with the
computer until I come up with the answer

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00:31:11.839 --> 00:31:17.160
that is sufficient for me, and
so I don't need necessarily and certainly over

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00:31:17.200 --> 00:31:21.920
time, I do not anticipate that
these systems are going to require a well

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00:31:22.039 --> 00:31:27.200
prompt engineered sort of input in order
to achieve achieve a desired outcome. Instead,

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00:31:27.240 --> 00:31:32.440
what it's going to require is domain
efficiency with the kinds of questions that

395
00:31:32.480 --> 00:31:37.279
you're asking, and the ability to
have two interlocutors, one human one machine,

396
00:31:37.000 --> 00:31:41.119
being able to rip off of each
other until a defined answer is achieved.

397
00:31:42.039 --> 00:31:45.960
Yeah, lazy prompting, that's brilliant. It's like the open ended question.

398
00:31:47.039 --> 00:31:49.079
Right, maybe I'll bring let's see, I'll bring Matt mcclardy back into

399
00:31:49.079 --> 00:31:53.119
the conversation. The point is you
have to play around with these things to

400
00:31:53.240 --> 00:31:56.440
understand how they work. It's like
I got back into playing ping pong and

401
00:31:56.480 --> 00:32:00.839
reminding myself about spin, top spin, back spin. You have to do

402
00:32:00.880 --> 00:32:02.279
it a few times before you're oh, that's right. If he does backspen,

403
00:32:02.319 --> 00:32:05.079
I got to do backs. But
if he does forcement, I got

404
00:32:05.079 --> 00:32:07.799
to do forcemen that kind of thing. That's what you're going to learn when

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00:32:07.799 --> 00:32:09.759
you play around with these things.
But there is so much to learn.

406
00:32:09.799 --> 00:32:15.200
We've only just begun, right.
Yeah, you know, innovation in the

407
00:32:15.240 --> 00:32:21.319
technology space is a really it's a
tricky. It's it's more art than science.

408
00:32:21.960 --> 00:32:24.720
I've been you know, I think
it's The point was made earlier about

409
00:32:24.759 --> 00:32:29.920
really zoning in on the business need. But until you know what the range

410
00:32:29.920 --> 00:32:32.839
of possibilities are, it's hard to
even figure out what business possibilities are going

411
00:32:32.960 --> 00:32:37.079
after And we've seen this. This
isn't just a new thing for the AI

412
00:32:37.160 --> 00:32:40.319
space, but in any sort of
technology domain, like how do you when

413
00:32:40.359 --> 00:32:45.480
a new technology comes along, where
do you apply it? There can be

414
00:32:45.559 --> 00:32:51.000
a huge temptation to just you know, take the new hammer and everything is

415
00:32:51.039 --> 00:32:54.319
a nail. And at the other
end of the spectrum you may be myoptically

416
00:32:54.400 --> 00:33:00.400
focused on some particular business needs.
So I think the point about just having

417
00:33:00.400 --> 00:33:05.200
people get into that world and play
around with it and get an understanding is

418
00:33:05.240 --> 00:33:08.920
important. But again I was talking
earlier about the practical application and where there.

419
00:33:09.000 --> 00:33:13.920
So I think that AI has for
the most part the world of out

420
00:33:13.960 --> 00:33:17.880
of the world of analytics right in
data and analytics. It's it's essentially this

421
00:33:17.960 --> 00:33:22.319
is a massive oversimplification, but it's
like code written by data, right.

422
00:33:22.400 --> 00:33:25.799
This is this is kind of if
we if we were to classify all the

423
00:33:25.880 --> 00:33:30.720
all the AI stuff that's out there, and so garbage in, garbage out.

424
00:33:30.839 --> 00:33:35.519
It's putting the focus on the data
is extremely important, but it's easy

425
00:33:35.559 --> 00:33:39.480
because of all the complexity in that
world to get lost and forget about if

426
00:33:39.519 --> 00:33:45.119
you're a business evaluating the usage of
this technology, how is it actually moving

427
00:33:45.160 --> 00:33:47.119
the needle from my business? Where
am I going to realize value? And

428
00:33:47.200 --> 00:33:52.799
so, you know, I think
for companies that are pure play building new

429
00:33:52.880 --> 00:33:55.240
models, you know, doing all
the innovation on the AI side, fundamentally

430
00:33:55.279 --> 00:34:00.880
important where we sit and boomy is
we we have a ten to span those

431
00:34:00.920 --> 00:34:05.319
worlds just by virtue where a platform
resides, right, we're going from the

432
00:34:05.400 --> 00:34:09.719
data bringing that to the surface where
it's used in by customers, for companies,

433
00:34:09.760 --> 00:34:16.000
by other user interactions, by automated
process that drive the business. So

434
00:34:16.039 --> 00:34:21.400
I think this is where we've been
able to observe, even pre AI other

435
00:34:21.440 --> 00:34:25.920
technologies, like where the value gets
realized in all of this isn't so much

436
00:34:27.000 --> 00:34:30.880
in the latest and greatest model that
gets invented, But how does the insights

437
00:34:30.920 --> 00:34:36.880
coming out of the models, how
do they actually get leveraged in the flow

438
00:34:36.920 --> 00:34:42.639
of business to drive the business model
for companies. So and I've seen a

439
00:34:42.639 --> 00:34:45.719
lot of companies sort of approach this
from the data side, from the supply

440
00:34:45.840 --> 00:34:49.760
side, almost like hey, get
our data or in order to get our

441
00:34:49.800 --> 00:34:52.199
AI strategy in order we need to
look at the data, think about all

442
00:34:52.239 --> 00:34:57.159
the types of data that we have. I think it's actually quite useful to

443
00:34:58.159 --> 00:35:01.800
invert that and look at things from
the consumer side and think of Okay,

444
00:35:02.800 --> 00:35:07.400
if if we know the place that
the value is going to be realized is

445
00:35:07.440 --> 00:35:12.679
going to be in the execution of
our business model, whether that's how seamlessly

446
00:35:12.719 --> 00:35:16.960
we integrate or how seamlessly we interact
with our customers, how we support our

447
00:35:17.000 --> 00:35:22.039
customer channels through you know, assisted
channels right, like you can see it

448
00:35:22.039 --> 00:35:24.760
becomes make it more bite size and
you can, you know, taking the

449
00:35:24.800 --> 00:35:29.519
principles of cloud native and micro services, you can you can right anyway,

450
00:35:29.880 --> 00:35:30.800
Yeah, that's an excellent point.
Well, folks, don't touch it.

451
00:35:30.840 --> 00:35:36.800
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Welcome back to Inside Analysis. Here's
your host, Eric Kavanaugh. All

504
00:39:32.000 --> 00:39:37.360
right, ladies and gentlemen, back
here on Inside Analysis, your host Eric

505
00:39:37.440 --> 00:39:39.880
Kavanaugh with an all star cast.
Here we've got Matt McCarty CTO, and

506
00:39:39.920 --> 00:39:44.920
Mike Bachmann, head of AI and
architecture over at Boomy, and William McKnight

507
00:39:45.360 --> 00:39:49.199
number one cloud analysts in the world
according to some sources, and I'm fine

508
00:39:49.239 --> 00:39:52.760
with that. And William, you've
made a couple of really good points about

509
00:39:52.920 --> 00:39:59.159
cloud native as a concept and about
principles of engineering and software development and design

510
00:39:59.199 --> 00:40:02.159
and program management. I mean,
that's really what a CIO needs to be

511
00:40:02.199 --> 00:40:07.039
doing, is program management, understanding
where to allocate resources, what to put

512
00:40:07.079 --> 00:40:10.760
in the cloud, what to do
on prem's it's a fun time, but

513
00:40:10.840 --> 00:40:15.480
it's a bit of a dizzying time. What's your advice for how to navigate

514
00:40:15.519 --> 00:40:20.360
through these waters. Well, you're
going to get a typical enterprise. It's

515
00:40:20.360 --> 00:40:23.239
not going to get there all at
once. So I take an inventory of

516
00:40:23.280 --> 00:40:30.079
your on prem assets that could move
to the cloud. The better architecture they

517
00:40:30.119 --> 00:40:35.719
are today, the easier they will
be to migrate to the cloud. And

518
00:40:36.039 --> 00:40:38.440
there's there's a host of things that
need to be done. Obviously, you

519
00:40:38.440 --> 00:40:44.280
need to select a cloud provider,
adapt a micro services architecture. That's a

520
00:40:44.320 --> 00:40:46.880
big one there. If you really
want a cloud native. Now some things

521
00:40:46.920 --> 00:40:52.239
you're just going to move, lock
and load cloud computing. Okay, we

522
00:40:52.320 --> 00:40:54.719
get some of those benefits like I
mentioned before, but to get the cloud

523
00:40:54.800 --> 00:40:59.880
native, which is that next level
of value, next level of value that

524
00:41:00.039 --> 00:41:04.559
the application portfolio is going to be
delivering back to the business, you want

525
00:41:04.599 --> 00:41:09.559
to adopt the micro services architecture and
understand that when you do this and move

526
00:41:09.599 --> 00:41:14.440
to the cloud, you're now in
for the most parked serverless computing. So

527
00:41:14.519 --> 00:41:17.719
you don't have to worry about things
like provisioning and managing servers, trying to

528
00:41:19.119 --> 00:41:23.320
guestimate how scalable this needs to be
where it's going to go. That's all

529
00:41:23.360 --> 00:41:28.280
taken care of, as well as
backup recovery, all your kind of operational

530
00:41:28.320 --> 00:41:30.800
things as well. So there's a
lot of good things in moving to the

531
00:41:30.800 --> 00:41:37.000
cloud and getting to cloud native.
You've got to containerize and package your applications,

532
00:41:37.320 --> 00:41:40.440
you got to choose an orchestration platform
and implements the ICD. But I

533
00:41:40.480 --> 00:41:47.039
will also add that what the cloud
allows is much more visibility in two operations,

534
00:41:47.519 --> 00:41:54.119
and so you can use tools like
Prometheus or Grafana to monitor your applications

535
00:41:54.199 --> 00:41:59.920
at a much lower level than you
ever did before. You can also selective

536
00:42:00.079 --> 00:42:07.519
move to manage services in the cloud
in order to minimize your overall operational overhead.

537
00:42:07.960 --> 00:42:10.920
Beyond that, you're just going to
have to iterate and improve until your

538
00:42:12.239 --> 00:42:16.320
environment visaly the cloud is where you
want it to be, and you're never

539
00:42:16.360 --> 00:42:20.599
going to get there because there's mings
coming in the door all the time.

540
00:42:20.920 --> 00:42:23.760
Maybe you push those to the cloud
and by the time you think you might

541
00:42:23.800 --> 00:42:29.199
get there or something else will come
in play, and you'll just keep moving.

542
00:42:29.239 --> 00:42:32.559
But keep moving, keep going forward. Remember holp to make how to

543
00:42:32.559 --> 00:42:36.880
do priversation, to want to do
things that are easy to do, that

544
00:42:36.920 --> 00:42:40.559
you can do low risk. We've
been talking about kind of reading the same

545
00:42:40.599 --> 00:42:45.599
thing for cloud. You want to
set yourself up for the future by doing

546
00:42:45.639 --> 00:42:51.960
things now or immediately that help you
do bigger and better things in the future.

547
00:42:52.360 --> 00:42:58.559
And so some ways that you divide
up your applications inside of your enterprise

548
00:42:58.599 --> 00:43:00.920
can help you do that. Finally, and most importantly, is you want

549
00:43:00.960 --> 00:43:05.800
to add value back to the enterprise. We've been talking a lot about ROI,

550
00:43:05.880 --> 00:43:10.519
and I'm all about ROI when it
comes to AI, though, yes,

551
00:43:10.800 --> 00:43:16.000
we do need to explore how can
we ever project and we really don't

552
00:43:16.039 --> 00:43:19.760
know what we're doing. We don't
know what possibilities are, we don't know

553
00:43:19.760 --> 00:43:22.800
how long it's going to take or
what resources. Organizations really need to be

554
00:43:22.880 --> 00:43:27.360
learning a lot now and where to
apply it. Let's see, I'll throw

555
00:43:27.400 --> 00:43:29.840
it over to I guess Mike Bachmann. I see you nodding your head.

556
00:43:30.719 --> 00:43:34.320
A lot of great stuff from William
there. It's a lot to digest and

557
00:43:34.400 --> 00:43:37.920
understand. Again. Prioritization, I
mean to me, this is one of

558
00:43:37.960 --> 00:43:40.800
the most important things in any organization
these days. How do you prioritize what

559
00:43:40.880 --> 00:43:46.159
you're working on now? How investment
ling future innovation versus keeping the train running

560
00:43:46.159 --> 00:43:49.760
on time and all that stuff.
You got to make sure that stuff works.

561
00:43:50.000 --> 00:43:54.440
But it's about intelligent automation and integration. And you begin to learn from

562
00:43:54.440 --> 00:44:00.119
these models how to optimize. Me
possibly more than the generative AI stuff is

563
00:44:00.280 --> 00:44:07.960
learning to optimize these incredibly complex architectures
to save time, improve performance, and

564
00:44:07.039 --> 00:44:09.760
by the way, if you do
it right, you're also improving security.

565
00:44:09.800 --> 00:44:14.440
What do you think, Michael,
Yeah, I think that the three often

566
00:44:14.559 --> 00:44:19.679
stated rules of value are day out
of jail, you know there's risk,

567
00:44:20.320 --> 00:44:23.760
and so as long as you can
tie technical value to one of those three

568
00:44:24.039 --> 00:44:28.719
areas, I think you have a
good case to make about how you can

569
00:44:28.760 --> 00:44:32.480
go about prioritizing. In fact,
what William just said sounds an awful lot

570
00:44:32.519 --> 00:44:37.880
like how you determine whether your principles
is a little bit of a heavy word

571
00:44:37.920 --> 00:44:42.719
for me, but we could say
a list of six and growing things to

572
00:44:42.800 --> 00:44:47.360
think about when being AI ready,
having clear goals, Having great documentation one

573
00:44:47.360 --> 00:44:53.280
of the biggest inhibitors to whether you're
talking about breaking up an application into smaller

574
00:44:53.320 --> 00:44:59.280
pieces, or whether you talk intelligence
or machine intelligence. A dearth of a

575
00:44:59.320 --> 00:45:04.760
documentation creates a lengthy road for you
to get to your destination. So documentation

576
00:45:04.880 --> 00:45:10.440
is key account This isn't artificial intelligence
isn't just about stuff that makes your bow

577
00:45:10.480 --> 00:45:15.719
tie spin for you know, for
tech geeks like myself, but it's it's

578
00:45:15.719 --> 00:45:20.760
about bringing the line of business together
with the technology in order to have a

579
00:45:20.760 --> 00:45:23.920
way to make money, save money
or reduce risk as important and we go

580
00:45:24.039 --> 00:45:30.400
through in our workshop, needs to
be had by all of the stakeholders involved

581
00:45:30.639 --> 00:45:35.679
in these coprocesses, which should be
documented. And then one of the biggest

582
00:45:35.679 --> 00:45:39.880
things in the area is automating manual
processes. AI works at SPET. We

583
00:45:40.760 --> 00:45:45.639
be able to, you know,
sort of get our heads wrapped around a

584
00:45:45.639 --> 00:45:51.559
lot of manual prospated processes are dependent
upon and so I implore our enterprise organizations

585
00:45:51.599 --> 00:45:54.719
with which we work to automate those
manual processes. And the last thing is

586
00:45:55.400 --> 00:46:00.480
really getting good understanding our data,
data quality, data governance, data lineage,

587
00:46:00.559 --> 00:46:04.239
line of data that you know,
we call the context is the stuff

588
00:46:04.440 --> 00:46:09.199
the AI for data that's going to
be sore to your orgation in some particular

589
00:46:09.239 --> 00:46:14.280
way. And so the idea is
if you can create a good context pipeline

590
00:46:14.760 --> 00:46:20.920
to ground the teenager to which I
read before, this hallucinogenic precosition as an

591
00:46:20.920 --> 00:46:23.800
advisor to your business, well,
that's one pipeline that we can serve today.

592
00:46:23.920 --> 00:46:30.400
Okay, now fonds that you're getting
from this new advisor to your business,

593
00:46:30.639 --> 00:46:34.400
what do you do with that okay's
great, we should have we should

594
00:46:34.840 --> 00:46:37.239
act in certain way. But if
you don't have an automated way to do

595
00:46:37.320 --> 00:46:40.559
that sort of thing, well,
that makes sure keep you in a place

596
00:46:40.599 --> 00:46:45.039
of being moored on the side of
the ocean, so the on the shore,

597
00:46:45.280 --> 00:46:47.199
off the shore. And so the
idea is you want to have a

598
00:46:47.239 --> 00:46:52.920
context pipeline as input feeding the AI
action pipeline as a response to what the

599
00:46:52.960 --> 00:46:58.880
AI is suggesting from a predictive state
statement and whether that's predicting you know,

600
00:46:58.960 --> 00:47:06.039
how how to restock your inventory payments
on time to your veil under a different

601
00:47:07.199 --> 00:47:09.760
So there's a whole panel plate of
different options that we have of use cases

602
00:47:10.079 --> 00:47:15.159
where that action pipeline needs to be
automated as well. So, yeah,

603
00:47:15.239 --> 00:47:19.000
those are all excellent points. And
you use that term suggest and I'll throw

604
00:47:19.039 --> 00:47:22.320
this over guests to mep here before
the live section in our podcast put a

605
00:47:22.400 --> 00:47:27.679
segment comes up. But I believe
that by and large the power of AI

606
00:47:27.719 --> 00:47:31.320
will manifesttions, and so the key
is to be open to those suggestions and

607
00:47:31.360 --> 00:47:36.760
then track when the suggestion helped and
when the suggested didn't help, And over

608
00:47:36.840 --> 00:47:38.960
time you're going to get better and
better suggestions. From your AI real quick,

609
00:47:38.960 --> 00:47:42.840
what do you think completely? I
think this is all about it.

610
00:47:42.880 --> 00:47:45.400
As we've heard, it's all about
learning. We don't intelligence. It's all

611
00:47:45.440 --> 00:47:51.360
about learning. So those suggestions,
so data creates data. When we put

612
00:47:51.360 --> 00:47:53.519
those insights into action, we get
more insights and we can put those into

613
00:47:53.559 --> 00:47:59.039
action and you create these feedback loops
here and everything that Williams is describing around

614
00:47:59.079 --> 00:48:02.239
the principles of native and the practices
that come along with that. Breaking things

615
00:48:02.239 --> 00:48:08.760
down, frequent change, smaller,
more inventable bits is fundamental to even more

616
00:48:08.840 --> 00:48:13.599
so for AI, and this is
something as a company actually with Boomy we

617
00:48:13.800 --> 00:48:16.480
we actually have a feature called Boomy
Suggestment around for a while our own AI

618
00:48:16.559 --> 00:48:22.280
journey. All those learnings that we've
gone through you integrate automated, we've put

619
00:48:22.320 --> 00:48:27.360
them. So it's definitely probably that
when it comes to AI. That's that

620
00:48:27.480 --> 00:48:30.280
is such an excellent point. You
know what, I don't think I've heard

621
00:48:30.320 --> 00:48:34.280
someone say that per se, which
is interesting because you're right, even though

622
00:48:34.280 --> 00:48:37.639
we're talking about this artificial intelligence,
I have folks who talk about authentic intelligence,

623
00:48:37.679 --> 00:48:42.760
which I like even more. But
really it's all about learning and learning

624
00:48:42.800 --> 00:48:45.760
from this reflection that we see from
AI because it was built upon or as

625
00:48:45.840 --> 00:49:20.360
upon US. Lifestyle expert Megan Murphy
has more try Airborne NBC News Radio.

626
00:49:20.400 --> 00:49:23.239
I'm Chris Garagio. The Jacksonville County
sheriff says the gunman who killed three people

627
00:49:23.280 --> 00:49:28.920
at a store in a predominantly black
community yesterday had no criminal record and apparently

628
00:49:28.960 --> 00:49:31.599
purchased both of the weapons legally.
The gunman took his own life minutes after

629
00:49:31.679 --> 00:49:36.400
carrying out the attack. President Biden
has condemned it as a potential hate crime.

630
00:49:36.679 --> 00:49:38.800
A second victim has died following a
mass shooting at a bar in Louisville

631
00:49:38.800 --> 00:49:43.719
early this morning. Four other people
were shot and remained hospitalized. Police say

632
00:49:43.719 --> 00:49:45.480
there were two hundred and three hundred
people in the area during the shooting,

633
00:49:45.599 --> 00:49:50.239
which happened about three am. There
are no suspects. Meantime, Mayor Craig

634
00:49:50.280 --> 00:49:53.559
Greenberg his calling for discussions on whether
bars in Louisville should be allowed to stay

635
00:49:53.559 --> 00:49:59.239
open until four am. Former Arkansas
Governor Asa Hutchinson says he's proud that he

636
00:49:59.320 --> 00:50:02.840
stood on his inciples during Wednesday's Republican
presidential debate. I'm proud of that decision,

637
00:50:02.920 --> 00:50:07.199
and it was the right call,
and I hope more people identify with

638
00:50:07.519 --> 00:50:10.960
what I said. Speaking on Scenen
State of the Union, the GOP presidential

639
00:50:12.000 --> 00:50:15.079
candidate was referring to his refusal to
raise his hand when the candidates were asked

640
00:50:15.079 --> 00:50:19.840
if they would support former President Trump
as the Republican nominee if he wins the

641
00:50:19.880 --> 00:50:22.840
nomination. Hutchinson said that he was
surprised virtually that all of the other candidates

642
00:50:22.840 --> 00:50:27.519
said they would support Trump even if
he's convicted. He added that he's not

643
00:50:27.559 --> 00:50:30.920
concerned that the audience booed him for
opposing Trump. Vermont Senator Bernie Sanders is

644
00:50:30.920 --> 00:50:35.320
praising the Biden administration, but it's
also quick to point out more needs to

645
00:50:35.360 --> 00:50:37.360
be done. We have to deal
with the reality of life that we have

646
00:50:37.480 --> 00:50:42.760
massive levels of corporate greed in every
part of society. Very rich are getting

647
00:50:42.840 --> 00:50:45.599
richer, working people are struggling.
Speaking on Scenen State of the Union,

648
00:50:45.639 --> 00:50:51.159
the Vermont Independent cited lower unemployment and
inflation, along with clean energy investments and

649
00:50:51.199 --> 00:50:54.440
the rebuilding of the country's infrastructure,
as some of President Biden's accomplishments, but

650
00:50:54.519 --> 00:50:59.480
added that corporate greed is the reason
sixty percent of Americans are living paycheck to

651
00:50:59.519 --> 00:51:02.360
paycheck. Democrats need to have the
guts to take on the large corporations,

652
00:51:02.599 --> 00:51:07.800
and Governor DeSantis is urging Florida West
Coast residents to get ready for tropical Stormy

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Dalia. He's placed thirty three counties
under a state of emergency. Landfall is

654
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expected Tuesday. I'm Chris Garraggio,
NBC News Radio. CACIA Radio has openings

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That's Cowboy Burgers and Barbecue in Fontana
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It's a bird, it's a plan. No, it's super raw. Okay,

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a gimmicky opening for a commercial about
super Roth universal life insurance. But

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I'm shuret cut your attention. Now. What is a super Roth, you

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ask. It's a perm indexed universal
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once it matures. Can be used
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or both. Has no income or
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funds before age fifty nine and a
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five to seven percent annually. Tax
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which means you don't lose your money
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two ninety three c F Brino Valley. If you're a corporate employee, you

705
00:55:22.280 --> 00:55:27.880
know that something unpleasant is afoot when
top executives are suddenly issuing statements about how

706
00:55:27.960 --> 00:55:31.400
committed they are to their employees making
sure that all of them are treated with

707
00:55:31.519 --> 00:55:37.199
dignity and respect. For example,
the pr Chief of a global outfit named

708
00:55:37.280 --> 00:55:42.039
Teleperformance, one of the world's largest
call centers, was recently going on and

709
00:55:42.159 --> 00:55:45.480
on about how quote we value our
people and their well being, safety and

710
00:55:45.599 --> 00:55:51.920
happiness. Why did the corporation feel
such a desperate need to proclaim its virtue

711
00:55:52.599 --> 00:55:57.000
because it's been caught in a nasty
scheme to spy on its own workers.

712
00:55:57.719 --> 00:56:02.199
Teleperformance, the six point seven billion
dollar global behemoth that handles customer service calls

713
00:56:02.320 --> 00:56:07.239
for Amazon, Apple, Uber,
etc. Saves money on overhead by making

714
00:56:07.280 --> 00:56:12.000
most of its three hundred and eighty
thousand employees around the world work from their

715
00:56:12.039 --> 00:56:15.079
own homes. That can be a
convenience for many workers, but a new

716
00:56:15.159 --> 00:56:21.199
corporate policy, first imposed in March
on thousands of its workers in Columbia is

717
00:56:21.280 --> 00:56:27.280
an Orwellian nightmare. Teleperformance is pressuring
them to sign an eight page addendum to

718
00:56:27.360 --> 00:56:32.960
their employee contracts allowing corporate controlled video
cameras, electronic audio devices, and data

719
00:56:34.000 --> 00:56:38.039
collection tools to be put in their
homes to monitor their actions. I work

720
00:56:38.119 --> 00:56:42.559
in my bedroom, one employee noted, I don't want to have a camera

721
00:56:42.679 --> 00:56:46.599
in my bedroom. Neither would I, and I doubt that teleperformances twenty million

722
00:56:46.639 --> 00:56:52.079
dollars a year, CEO would allow
one in his mention uglier. Yet the

723
00:56:52.199 --> 00:56:58.800
privacy obliterating contract requires that even the
children of employees can be spied on at

724
00:56:58.840 --> 00:57:04.639
home. The list the Colombian workers
signed because her supervisors said she could lose

725
00:57:04.719 --> 00:57:08.039
her job if she refused, of
course, tell her performance Ain't assures us

726
00:57:08.119 --> 00:57:13.280
that the data it collects on children
is not shared elsewhere. But how do

727
00:57:13.360 --> 00:57:16.199
we know that? Trust us?
They say? This is Jim high Tower

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The first thing you're going to have
to learn is that until you stop expecting

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our politicians or anyone else to change
your life, your life isn't going to

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change. The only person who can

